Choice Home Warranty Reviews

Very disappointed with the service provided by Choice warranty. It is taking over 2 months for the repair of my refrigerator. It seems that your company doesn’t have enough contractors in our area to provide accurate service in a timely manner. This is an ongoing issue with repairs being made.

Seth called and signed me up for Choice Home Warranty plan. He was professional, polite, and friendly. He gave me outstanding service! I switched from American Home Shield to you guys because of Seth's great service over the phone. Thank you.

I was placed on hold every time I called. After almost 30 min I hanged up. This occurred every time I called. Hard to get matters Taken care of, get a call back. Was again placed on hold as no one wanted to handle matters I had.

Claims are easy to make by phone or online and processed in a timely manner. No hassle. Prices are affordable and covers all major appliances. Service fee is reasonable price. None of my claims have been denied. Glad I made the choice to have a home warranty plan.

I have to wait 24 hours to give you the final result. I need to see if it will make a full load or any for that matter. The Tech came in and defrosted the ice and put the Ice Maker back together. He said it would take 24 hours for a complete load of ice.

OMG...The Choice Home Warranty Plan is the way to go if you are a Senior, Widower and own your Home! A Plumber Responded to my initial call the Same Day I made a Claim and scheduled the appointment at My Availability. The Service rendered was Prompt, on Time and very Professional! The Plumber (Joe) was respectable of my home (white carpet), thorough and extremely knowledgeable of his profession.

Made a claim April 2021 for my broken wash machine. They just now after months of negotiating after months of calling and repair men coming and not doing anything to settling for a replacement. I paid 70.00 a month for the service, paid 65.00 service fee twice and now am told if I cancel before my settlement GIFT CARD arrives they won't honor. I spent more money on the monthly fee and service charges than they are giving me and it's not even enough to replace what I had. I will NEVER USE this company again.

Owning a home and managing two rental properties, I know the expenses of making repairs. Not to mention the stress of hitting someone out to make repairs. This program is going to same money, time and stress. I never want things to break, but now I won't worry as much.

The technician call ahead to notified time of arrival. He take times to run through all diagnostics and discover the issue. He also provided options for the repair and cost comparison. He also confirm the error code with the manufacturer and order the component for the repair.

It was very difficult to contact and explain what I want. I had to go through several layers to get my request to be heard. If I had the direct no. of Mr. Nathaniel **, why I could not talk to him directly? Maybe it was my first time to call Choice?

Lizard with a Ladder came out and was very good. He had the problem fixed and was polite and hard working. I would recommend him to anyone. Very pleased with the service! He even provided information on changing our current fluorescent lighting in the kitchen to LED lighting.

I put a few claims already, and Choice responded very fast, the technicians came on time and they did the right job. I am happy I took this insurance. It saves me time and money, I would recommend to others to do the same as me to have this insurance.

I dealt with Joey **, and it was a pleasure. He offered me several different options when choosing my plan. Very professional and not pushy at all. I had three (3) options, but we stayed with the basic plan that suited us fine. Great Job!

Chris from Aneco was a great to work with! So polite, quick, helpful, patient, knowledgeable, skilled, and efficient. He was cost-effective, but also makes sure it is done correctly. We'd love to work with him again if we ever needed service. We're keeping his number!

The contractor A+ Garage Doors LLC was absolutely perfect. The Technician, Kevin quickly and accurately identified the problem and had it fixed in less than 1 hour. Kevin was on time, professional and provided excellent service. It isn't often to get great service in this day and age but I highly recommend A+ Garage Doors LLC.

The Tech was awesome and did excellent work, only problem is it took CHW OVER A WEEK to get someone to the house for a minor repair which wasn't acceptable. I picked up the tech's card for possible other work in future.

Out of pocket expenses cost more than the water heater alone. I thought the warranty claimed to replace the water heater with one that is of equal or better value. How can you claim the contractor grade water heater with only 3 year warranty is greater or equal to an AO Smith water heater? The plumber that came out was very kind, professional. I highly recommend this service for future jobs. 5 stars for him.

Choice has always been excellent at responding to home repairs. They make it easy to schedule a good time for us with our busy schedule. We have a three year subscription that was a good deal with Choice. Very pleased with our Choice. Regards, Ron & Paula

Delay in providing authorization to the assigned vendor. The vendor did not receive the authorization for the required parts. This repair was requested as there was not heating the house and timely authorization was necessary. Also the vendor did not inform the delay and had to call them to find out when the follow up visit by the technician will be made.

Electric dryer would not heat. Notified Choice Home Warranty of problem on January 7. They scheduled IHN Professional Appliance Repair for the following Tuesday January 11. I had a conflict with time of repair because of previous doctor appointment. I called repair technician's office [phone number was on CHW confirmation] and rescheduled for the following day January 12. The following day the technician's office called and notified me that tech would be there within 30 minutes. Tech arrived within 30 minutes and repair was completed in 45 +/- minutes. Tech was very friendly, knowledgeable, and professional. Job well done!

Y'all have chosen to replace my dryer but yet you don't offer enough money to replace it nor do you replace it yourself. I submitted a request for a consult with I had to wait days for and that tech was 2.5 hours late on scheduled call. She was rude and said shed have to submit a request for an increase in the money offered to replace the dryer. She said it would be 24 hours to hear back. It's been 48 hours and I still haven't heard back. We had American Home Shield with our last house and we paid for the premium warranty (which is what we have with Choice Home Warranty). They replaced things of equal value or upgraded.

I had to find my own plumber and the customer service was amazing. They authorized the repairs within 30 minutes and I got it fixed. The customer service called me and I uploaded the pictures they needed and it was accepted.

I was very happy with the service tech that showed up to troubleshoot/repair my dishwasher. I would recommend Sears Home service to anyone. However, this was the 3rd vendor that was assigned to my service request. The first one Noye's Appliance out of Pampa, TX was a no show for the appointment. This is typical of this company. Collect the service fee and never return. The second company assigned didn't work on dishwashers. And after all this Choice Home Warranty is only allowing $246.00 buy out of a non fixable dishwasher that will cost around $750.00 to replace with comparable features.

Mostly ok with contractors sent and how quickly response. Some issues of coverage. Some issues in getting to someone handling complaints! Bidding system for pricing renewals not enjoyed. Not happy with Policy in third house contract re freezer issue. Didn’t understand it was a stand alone. Always insured with you pools etc many issues there not covered. Everyone feels I should deal with own trusted contractors and drop all your coverages. I have been loyal but pool issue not covered, terrible new disposal from contractor that charged $75 extra for stronger disposal but it had rubber coverage which blocks water from disbursing. Also denial of icemaker repair in other house contract and denial of Samsung Refrig defect. Call them. I have paid service charges for these denials coupled with fee to belong to Choice. Those who watch this service want me to not renew!!! Feel they do better with their contractors!!! Thanks

When I called Choice they were quick to react, They allowed me to use my AC tech who was able to get there the same day. Island Breeze diagnosed the problem and repaired. He was quick and professional. I am very happy with the service

While the problem was fixed eventually, it took several calls from us to find out why technicians (2) did not show up. I think it would be better if Choice would have done follow ups with the client to assure service was being done timely. However, once the technician showed up, the problem was identified and Choice was very responsive.

Tech says the lid lock needed to be replaced and it is now fixed and running like new. Great service!!! The repairman was on time and was very professional in his work. I can say I am truly satisfied with the service.

Technician seemed very knowledgeable. Was quick to diagnose problem, order parts, and schedule next appointment to complete repairs. This was a night appointment and was probably his last. Seemed like he was eager to get thru which is understandable. Was still satisfied the job he completed.

The technicians who finally came to fix my heat unit were empathetic and very punctual. I would highly recommend them. I am, however, very disappointed with the whole experience. Choice Home Warranty did not seem at all concerned with my situation and was not responsive to my dilemma. To go without heat for five days is uncalled for despite the location. Calls to the first technician went unreturned and calls to CHW were seemingly ignored. The only reason I'm giving 4 stars is the team from LKH Heating who were fabulous! They contacted me immediately and even came earlier than scheduled.

Prompt service for my primary bedroom faucet! The appt. turnaround time from when I filed my claim was great! I just came on with the company as my last home warranty was subpar. Very appreciative for the was the service was carried out!

Good service to fix Garage door opener, Bustamante door technician has good knowledge and fixed door with great quality. Technician provided issue and root cause in details. Provided options and fixed issue. Technician also provided prevention major to avoid any issue in garage door. I am happy with service.

Very knowledgeable, and well trained. Finished in a timely manner. Bought a service contract from y’all. Very pleased with the service. The workmen were very professional. I would definitely recommend them and will recommend to my family and friends.

Tore called us ahead and came early. He quickly saw the disposal needed to be replaced and purchased a new one. Came right back and done quickly. He was excellent and would highly recommend him. Entire process was easy and seamless.

This was the first time I used your services. I was very pleased how quickly a technician was scheduled to come to my house. Kyle ** was very friendly, knowledgeable, and professional. He’s one of the few technicians that kept me informed with emails, texts, and phone calls, which I greatly appreciate.

He was very informative with the information concerning the warranty. He explained how I could save money. It was also explained about my being a senior citizen could help me. Also that I could still change my choices and go a different form of payment instead of monthly.

Choice sent a technician from Mr. K’s Plumbing to my home to survey my problem. He was very courteous and knowledgeable. He came to my home immediately and fixed my leaking toilet the next day. He solved my problem and avoided what could have been a catastrophe! Thank you, Choice!

This was my first time using Choice for a claim. The process was easy and the staff were professional. The first company that came out to my house didn’t fix my washing machine. I had to wait almost a week for the second technician to come to my house. He was worth the wait. He was professional and knowledgeable about the machine. He went above and beyond expectations.

The people you send out doesn’t cover the cost to fix the damaged part. With your service I’m unable to get other estimates, but I’m responsible for what you won’t pay?? This is a scam!!!! You set limits on items, you don’t regulate your vendors costs, and don’t give me the ability to shop the costs coming out of my pocket. I wonder if George Forman know what you’re doing to people!!

Kaley (Kaylee, Kayley, etc.) was a relentless salesperson. Very effective. Current warranty company increased service call fee to $75 and has never offered multi year discount as yours does. I look forward to doing business with you and hope that I haven't been ripped off.

It was a bit inconvenient to get to a real person to file a claim. The representative was friendly and courteous. I wish there were not so many steps to go thru to get to live person. I have been with this company for years.

When we purchased our home we had a one year contract. When it was time to consider renewal we decided we would. Great decision. On the same day we filed our our first claim. Fast response and the issue was resolved. Very satisfied.

At this time I prepaid my coverage from 2018-2024. Until very recently, I'd never put in a claim. I now have 2 claims in of which I've had nothing but a headache trying to get them resolved. Missed service appts, phone conferences, unreliable service person who did not follow through. I'm feed up!!!

Quick, Easy, and Prompt. Just the way I like it. Everything that I wanted was on point and all that I need for my home. Your customer service was very professional as well. He made me feel very comfortable with my newly service.

The service company was very responsive to our needs, communicated efficiently, diagnosed the issue immediately, communicated what the repairs would be, price, the process of insurance claim filed, and asked questions if anything else was needed. I was very satisfied with the process and everything that went with it.

Repairman was very courteous, knowledgeable and what he was doing. I would recommend him. He arrived at the time he said he was coming and was courteous, wore a mask, put a slippers on his feet and told me everything I needed to know, what was wrong with my furnace.

It was easy to submit and clear to understand what happens next. The only problem is that it takes few days for the tech to come over. And if you haven’t describe the problem properly the tech that is assigned may not fit and your case going to be reassigned and you need to wait again. Otherwise I am satisfied with the system.

The salesman was knowledgeable and looked into things I had not thought of - like my age - to improve our coverage. It was handled smoothly. After getting a recommendation to call us, they patiently continued calling until I had time to talk with them.

I just made an appeal on a claim I had denied. I was treated promptly and fairly. They didn't have to rule in my favor, but they did and are going to replace the $65 I paid. Nice to see there are still companies around that appreciate their customers and are willing to go the extra mile to please them.

I quit my last co. before you because they raised prices. My monthly was supposed to be 30.00 a month and has inched up and now is much more, The fee you charged was 50.00 when first started, paid 65 last time used you and now 85.00. How dare you raise the price of service without notifiying me. I am putting you on notice that I will look for a new service co. your prices and increase practices are not honest or pure. You can't charge anything you want. I am going to look for another co. to replace you within the next few months. Your rate hikes and prices have gotten out of hand.

Our home warranty was about going to expire in a couple months and your rep contacted me with different options for renewal and explained some new features that were improvements since we originally took out the warranty. After discussing my options we decided to renew the 5 year coverage. Your rep fully answered all of my questions and was able to make the decision to stay with Choice. Thanks

I needed a home warranty plan for my kids who were buying a house from me. I got calls from many, many companies and I researched many of them. One of my first calls was from Jeff at Choice Home Warranty. What I liked most about Jeff was that he was not overly pushy in his selling tactics and he was knowledgeable. Even though I received calls from 5 different people in his company, since he was the first to contact me and he was courteous, I used him to eventually buy a policy. He was friendly and helpful. Choice covers everything my children will need for their house maintenance, unlike some of the other companies policies. It's important to read the fine print, which I did. Also, another important point was the competitive pricing. I'm sure we will be satisfied with our choice.

The technician was understanding about my need to change the appointment time due to some obstacles. He was very courteous and got the job done in a timely manner. Overall it was a good experience and am glad I have this service.

The plumber was rescheduled by Kintex Plumbing and he showed up the next day. He ascertained the leak was coming from the faucet and it needed replacement. The fix was approved and we are now awaiting a date for the repair to be made. The time we have been without the use of the kitchen sink is now one week. This is too long a period to be without the kitchen sink. Can we speed things up a bit?

I was not told about $67 deductible. I am displeased because I asked would my card be charged any other amounts and was told no. That would have been a good time to explain deductible so that I could make an informed decision as to whether I want your service.

Sean's 4 Seasons was very polite. He explained everything as he was servicing my furnace and did a thorough assessment. He also followed up on things quickly, was able to get quick approval in parts needed and communicated on times and scheduling.

I am very dissatisfied with the service I received on this claim. I requested well service and was scheduled an appointment with a PLUMBER. That was a no show Twice. I called and requested further service and was told this would take another 24 to 48 hrs. We had already been out of water for 4 days. I ask if I could schedule my own service provider and ask if any part of this would be reimbursed. First I was told Yes, I would need to file a reimbursement claim. There would not be a problem. Then I was told no. I am appealing this determination due to the fact that I paid extra for a policy that would cover the well pump. I understand not all that was wrong might not be covered but I do expect the services I paid for. I’m not sure anyone at this company understands what it takes to make a water well operate. And I don’t appreciate getting put off with no water for a total of 6 days waiting on service that is for an emergency situation.

I just submitted a claim, and it was a very easy process, from filling out the form online, to talking to a representative giving her more information about my claim. I immediately received an email with the claim submission, and hopefully, will be getting a call from a licensed contractor soon.

Technician arrived on time and completed the repair satisfactorily. If I make future claims, would appreciate it if All Star Appliance Repair was used for all service requests. I have experienced a past unsatisfactory service. Since I received such a good service with this claim, I would recommend your company.

I had my dryer not blowing hot air, so I contacted Choice, and within a day they had someone come out and repair the heating unit. That fixed my dryer very quickly and had me back in business within a day. Great job, Choice Home Warranty.

A technician was sent out to our house within 24 hours of a call to the company which included two appliances that were leaking. The tech was very gracious and respectful, parts were needed and this tech went to retrieve them, then came back to our home and completed the repairs the same day. The refrigerator and the dishwasher were both fixed within two hours, we were very impressed with the technician work efforts. I would, and will recommend this company to all my family and friends. Donna **

We requested assistance with a leak behind our washing machine. We couldn't find the origin on our own. The plumber arrived on time and was professional. He immediately recognized the problem and fixed the issue on the spot. He took time to show us our shut offs as well. Would highly recommend.

Our technician from Freedom Appliance arrived on time. He said a washer should never be plugged into a GFI receptacle. The plug has kicked off 3 times. The technician ran a complete diagnostics on the washer. He was professional, dressed like a pro and did a great job, he showed us what to look for and how to reset and restart the washer.

The repairman called us a day earlier than we anticipated since he had had a cancellation and he came within the hour, diagnosed the problem and replaced not only the broken motor belt, but also the pulley that was causing the wear on the belt. The job was totally completed with an hour and we are very satisfied with the result and the repairman.

Your claims agent refused to cover repairs on a 35 year old sewer line inside my home. Claims it wasn’t wear and tear. The service providers warned me that this happens all the time with your company. Failure to provide services that are clearly stated as covered under the contact. You are in breach of contract.

Structural failure on the garage door. The Technician was able to fix it in 20 minutes. He was simply awesome and stayed 30 minutes longer to program my WiFi door opener MyQ for no charge. And the nicest guy ever.

The downtime awaiting service for the items needing attention seems to be a bit excessive. 5 days with plumbing or any issue seems too long. If you could refine the wait time it would make your customers feel valued and appreciated.

Todd was very knowledgeable and came the next day. He was later than the specified window on New Year's Eve but he still showed up. He diagnosed an initial failure and fixed it quickly. Unfortunately, the fridge did not come back up to the correct temperature for more than 24hrs. I went through the process of connecting to fix again. Spoke with him on the phone once and several days later received an email that my appliance was being replaced. I would have preferred to get a follow up call letting me know that it was being processed for replacement but otherwise good/knowledgeable service.

Had a plumbing issue. A clog. The tech was super nice and I'll use that company again in the future. Choice Home Warranty didn't cover the issue which was disappointing but not shocking since there will always be a million reasons why your home warranty won't cover an actual issue when one comes up. I'm glad our warranty is expiring in a couple of months and will not be renewing.

The times that I have called for assistance the agents have always been very polite, professional and speak English. I appreciate someone who explains what my solution would be for my issue in some detail and I appreciate that very much. Galen

Our washer could not be repaired but had to be replaced. Our rep for Choice was wonderful in helping us with that process making it as easy as possible to get us the credit to get it replaced with a washer of our choice. Thank you.

The representative that called me back promptly was willing to help in any way that she can and was also very understanding. She understood how cold my home was and though I called late she worked to get someone it to my home the next day.

We Filed a claim due to our house heater failing on 01/11/2022. We got a response right away informing us they had received the claim and that a heater service would contact us to set up a service call. My wife and I have medical issues that require our home to be kept warm. I'm 78 and my wife is 71 and we need a warranty company such as Choice. No heating company contacted us and we heard no more from Choice until this morning which was an email really telling us how to find our own company and how to get reimbursed for doing so. I have been a customer for quite some time but we Are rethinking doing business with choice. I realize yesterday was the coldest day and I'm sure there were others who needed service on the coldest day of the year but Choice didn't have to leave us with no information all day. So we at random called a company who gave us service right away!

The service provider was knowledgeable and knew what my problem was with my electrical system. Fixed all my problems and ensured it was working properly. They did a follow up to ensure I was good after they left. They arrived quick and had on mask.

Setting up CHW was surprisingly easy and was done professionally and all of my questions were answered as well as all my options. Thanks for all you do. I believe that any home owner should at least consider looking at CHW For home warranty.

Good customer service. Happy to have them. I've used them before and everything went very well. As I said I'm happy to have them. I would recommend them to my family and friends. Thank them for all their hard work.

I got a premium policy with them today and I feel extremely happy and secure. I'm not worried if anything goes out because I know I'm covered. The price was the best in the market. I bought a 3 year warranty for a little over 1 thousand dollars. With any other company that 3 year plan would cost me over 2500, do the math.

The claim was started the same day as reported and a technician came out within a few days. He ordered the part right away and it is to be delivered on Tuesday the 18th. He is to return to install it on the 18th.

I had a problem with my furnace not working, opened request at 6 AM and have the guy show up at 10. I was concerned, if someone can be assigned quickly. This was way way faster than I would have expected and my furnace back online and working same day.

Very efficient young man I spoke to today. Very kind and understood the issues I’m having with my plumbing. Looking forward to the plumber to take care of my issues. Thanks for helping me today. I appreciate the kindness on the phone today.

Customer service at its highest. Communication was second to none. On time, friendly. Fixed my toilet while explaining the work. Couldn’t have asked for better service. CHW will be recommended by me to family members and friends. Very reasonable and affordable.

I spoke with Adam **, he was able to answer all of my questions, was very informative. He also made sure that I got the best rate. He was very pleasant and easy to deal with. He sent all of the information that I needed and when it went to my spam he resent everything which I received.

Choice Warranty was very prompt to take care of my problem. They hired an exceptional company to replace my water heater and from the moment I called in my claim, talking to their customer service who rapidly put my claim in and updating me at all times of what to expect from them, I was pleasantly surprised and satisfied with my outcome. I would recommend Choice in a minute! Thank you for being there for me Choice.

Only concern- reinstalled corroded bathtub part. It is an older tub and I understand it would have been more work to replace. Everything else was 5 STAR. The technician was very polite and friendly. I would recommend CHOICE for service.

Backup in shower drain fixed rapidly. Scheduling and technician were great. Couldn’t believe how quickly this was resolved. However; Would not also cover outside spigot leak which is attached to foundation same as electrical panel, which is covered. This makes no sense.

Choice Home Warranty does not stay in touch with newsletters nor do they offer any maintenance specials. Other companies constantly have specials such as preseason air conditioner tune-ups. Tips on home maintenance. Communication is key to customer loyalty and satisfaction.

Terrible. They simply assign your service call to any company. HVAC was assigned to a company that ripped us off and after Choice got the company to come back, we got quoted a $1200 repair (needed a new compressor) but we got another company to come at our expense and got our AC repaired for $125 and had no issues since Oct 2021. This week, we called to get our Microwave and Washing machine repaired. They assigned to a company that we had never heard of, this company is not listed anywhere, no online presence or listing, etc. Choice Home Warranty insisted this repair company is listed in their database as a top tier repair company. We asked Choice to re-assign the repairs to another company and they simply ignored our request. DO NOT WASTE YOUR TIME, MONEY & ENERGY with Choice Home Warranty!!!

Russ was great at fixing the drainage issue on my dishwasher. He was very knowledgeable and quick to diagnose the problem and very thorough. He resolved the problem within an hour. He had the correct part which was the drainage hose and fully test the machine before he left.

Really only used y'all only once but so far good. Now the company Stout Heating & Cooling out of Indianapolis Ind I'm very displeased with them. Don't need them back here. I told them what the problem was then they showed up. Checked it out. Yes I was right so said he had to order the part then got a call when my next appt will be then sat here all day to find out that he said I was not home because my vehicle was not in drive because they were in the garage. He said he knocked on my door which he didn't because I stayed there in the dining room all day then he said he had tried to call again. Wrong. I was sitting there all day on my phone so I wouldn't miss their call then when he did come back he had such an aptitude plus some other things I will not repeat.

I am very happy with the speed in which someone was scheduled to come out and take a look at my problem. The wrong person from the contracting company was initially sent, but the problem was corrected right away. I look forward to my claim being fully resolved very quickly.

AAA HVACR agent was extremely professional. He did great job by responding immediately, then diagnosing the problem. He was able to fix the problem in a very short time. We were very pleased with him. We would definitely recommend this agent for future jobs.

I am leaving American Home Shield because their customer service and policies are subpar. And I did research and discovered that Choice is the top in customer service. So I decided to call and the agent that took care of me was a great representation of it. He deserves a raise! He is awesome! He is delightful and very informative! He is the reason I purchased Choice! He broke down all of the benefits and options without being too long winded. Very impressive.

The response time from Choice Warranty was excellent. I was very pleased with that. The tech from Robinsons Repair was prompt and very helpful with his knowledge of how the front load washer worked and explained it very well since we did not even have a owners manual for the machine. We just purchased this home 2 months ago. However, he was rather fixated with the excess soap issue when the problem was with the motor overload issues we appeared to be having with the machine.

Brandon was great and professional. He was responsive to my phone call and was here in no time. Once he got here, he told me to explain the issue and listened and asked important questions. He then checked everything out and told me he would do his report.

Ms. Shauntel **, was very helpful with getting or problem solved quickly and professionally. Great Customer Service. She listened to all of the issues we had, my husband and I, she didn’t disregard anything. She came up with a resolution that helped us out.

Tech found the problem quickly. Just a slight problem with understanding heavily accented English, but he did a good job. I didn’t care for the wide time frame of 4 hours waiting for the tech because I work at my own job for a living. That cost me more than the $75 call out fee.

Called Choice Home Warranty to get a quote. The representative, Shawn, was polite and informative, and got us better coverage for less than what I'm paying now. Signed on for a 3 year policy. My wife and I are very pleased with the new policy and feel we have much better coverage.

Our existing coverage with another company is approaching, so we studied which Home Warranty Company best met our specific needs. We contacted a couple of companies. CHW's representative explained answers to our questions really well, and took the time to listen. So going into the warranty - our experience going is is that CHW answers our needs best, their representative was very good answering our questions and rates were competitive.

Easy to navigate the claim process online. And Technician, Nick was prompt to contact with specific date and time. Showed up within timeframe and resolved issue promptly! Look forward to utilizing our service contract in the future for all our home repair needs.

Although I never physically talked to someone I received quick responses by email to meet my needs. The company they assigned to my issue was professional and on top of what was needed to complete the job. I would recommend.

Very unsatisfied, have had 2 different claims and both were horrible. Would not fix my washers, they opt to replace and offered one third of what washer is worth. Took forever to respond. Have been a customer for over 8 years. NOT HAPPY. Was out of a washer for 4 weeks.

As always the prompt response from Choice concerning the issue. The ease of filing a claim. And so far the service pros have been knowledgeable about the issues we've had and able to solve the problem. Will be happy to continue my contract with choice home warranty, and refer family and friends.

I had a great experience. He was very professional and knowledgeable unlike other techs your company sent out. I hope I will be able to request him in the future. The first tech didn't fix the problem. He just unplugged the fan so the noise will stop. That was $65 dollars wasted.

I waited 11 days and paid $65 so the technician could tell me that my service provider wouldn't pay to fix the problem. When I reach the end of my contract I'll play the only card I can, make the decision on who is my next service provider.

Unable to place my new claim online. It's easy to do with appliances and other type issues but not easy to file if you need Salt Water Pool repairs. Unable to do it online. They insisted on more info but there was no place or dropdown for more information.

Technician looked and said it’s running with the remote control on three different speed. I never complain it’s not working, my complaint was it’s not getting the full speed. But they said as long as it’s running they can’t do anything. If it’s not running they can check and possibly request for replacement. Since it’s running they won’t be able to do anything.

Dryer making loud humming noise.. Called Choice Warranty on Wednesday, repairman came on Monday and made repair.. Dryer works great now. Repairman was very informative and answered my questions.. He had needed parts already in his possession to make repair.. Thank you

Choice did a great job getting a company that could repair our garage door motor, the only thing that stops 5 stars is the price increase over the last few years. We feel that 85 dollars is a little overpriced, along with they do not cover water tanks.

It was a first time experience for me and it went well. I would definitely recommend this to anyone, especially my family. The technician came out for initial visit and saw what was needed and came back a few days later to fix the problem.

Customer service representative and technician arranged an earlier appointment instead of the schedule appointment that was originally given to me. My original appointment was 7 days later. CHW arranged it so the technician came out within 4 days. I would recommend CHW to any of my friends who are interested.

He was punctual and finished the work very quickly. He explained all the things what he will do to fix the disposal. He replaced the old disposal as he was training his assistant. I am extremely happy with the work. I recommend him without any reservations.

Although, Choice's warranty did not fully cover repairs of furnishing a new Washer, Lydia did a great job explaining policy and trying to assist with finding an alternative that is covered by the voucher that was provided. I really appreciate her assistance and I will continue to be a member of choice because of the assistance she provided.

It appears that this is not necessarily true! You only give a credit of a certain amount towards repair or replacement. The tech indicated it will be difficult to find the part needed and was much more interested in selling us a new system.

The tech didn't explain what caused the switch to be turned off. He was only there for a few minutes. Glad that it was not more than that wrong with the system. The lady that I spoke with was very helpful to reschedule the appointment with me.

Very pleased with the work County wide Plumbing did. Kept us up to date on the progress of our issue. They had a problem removing the part that needed repaired. But they kept at delicately so as to not create another problem. I would definitely recommend and use them again.

I filed a claim for a plumbing problem. An appointment was set and the company came out and fixed the issue promptly. The technicians were nice and informative. The process was easy. I’m thankful that I have this warranty. Thank you.

I was very pleased with our service visit was scheduled right away and the repair man was on time and very professional and was able to correct our problem. Choice Home Warranty was able to set up an appointment for me right away and they were very professional was usual.

Set up a call and no one ever called me. I tried to ask questions about the work needed to be done but could not do so because I could never get in touch with anyone. This is bad for business and I am very upset. I will be counseling with you all.

When I phoned in about my heat, someone was sent out the same day. Even though I have heat the Technician, knew what the problem was right away. And will be able able to take care of the problem, right away. Thank you.

Haven’t got it fixed yet, but the tech is coming in 2 days! As I spoke to the agent, he was already making preparations for the tech to come to my home! I will be happy to write another review after the tech comes. So far so good!

I’ve been with Choice Warranty for over a year: started 2nd year in October 2021. I called today for Gus time because my furnace acting up. Long hold on phone. I left my number for someone to call me back. After a hour waiting I called number again. Got a representative. He was polite and helpful: Now I’m waiting for repairman to call or email. Thanks. So far…. Ok considering covid stuff going on.

Terry ** one of the most pleasurable sales associate I have ever had to deal with. He should be training others to his standards. I have been with you for 6yrs already, what sold me again was your price match policy if I find a cheaper company.

I am very upset and feel scammed by Choice Home Warranty because of 3 main reasons:

Although I’ve not had occasion to call out for service as yet, any queries I’ve had have been dealt with promptly over the phone. The website offers an easy way to register a claim and get feedback. Prompt and professional attention.

Enes was polite, knowledgeable, patient and I felt comfortable speaking with him. We set up a plan to have the roof inspected and he assured me there are programs to get a new roof if needed. He was able to complete the interview in about an hour.

Great service from the technicians that came. Highly recommend to anyone needing thermostat repair or replacement. The two gentlemen worked very quickly, and explained everything they were doing very well. I would have them out again if ever needed. A+.

Alberto ** was very helpful and explained everything completely and was able to get me the best price possible for my home warranty. I will definitely recommend Choice Home Warranty to my friends, family and clients. I am a realtor in the Charleston South Carolina tri county area.

We have been dissatisfied with the Quality of Techs responding to calls for repairs. Once a unit is determined to be un-repairable, the cash offered to replace that unit is only 40%+/- of what a consumer can purchase the unit for. As Bad as it is, it may be the best for the money.

So far, so good! Claim process is easy and was quickly covered. Service tech was great and was here on-time, as promised, no complaints there. Had to order a part, so we are waiting for an install date. Stay tuned!!

I am very happy with the service that I experienced with Choice Home Warranty. I received efficient and very timely service. A service person was sent out to see my appliance at my home. A quick decision was made and a brand new unit was authorize from my local vendor. This company never fails to effectively service all of my home appliances and the individuals that they sent out to do the work are always courteous and very friendly and professional. I will continue to use this service for many years to come.

I was not getting any hot water. I called Choice Home Warranty and they set me up quickly with a plumber. Hill Top Plumbing called that same day and set up an appointment for early the next morning. They were quick, efficient and helpful.

I've only had to call/report a claim with Choice twice. But, both times, it was because my furnace had gone out and, both times, on a day when the outside temperature was 18 degrees or below. The first time I contacted them, they told me they couldn't get anyone for at least a day, possibly two. I asked how they thought that was a reasonable timeframe given the well-below-freezing temperatures. They gave the audio version of shrugging their shoulders. I asked if I could just call a company to come out that day and Choice said they wouldn't cover it if I used another vendor. I understand that they have their own vendors but none of their vendors are local (within 20 miles of me) and I would think that they should have a healthy number of vendors to accommodate.

Gary ** was very helpful and knowledgeable, he saved me a ton of money and I really appreciate that. I will refer my family and friends to Choice. The next step is to see if they live up to their words with the service. Thank you, Gary.

I would recommend the service tech but, I am disappointed in Choice Warranty Company. I was not aware of the service fee going up $25. I will be seeking a new warranty company. I’ve had this service for a while now and had been pleased with it. But with the fee going up $25 doesn’t fit my budget unfortunately. I would have also liked to have been notified of the change.

Waiting for appointment service is longer than I would expect due to the cold weather. I have all electric in my home and it’s very cold this time of year but I got Email by for service pretty fast for date and time.

Great customer service. But had to give 3 stars because they sold me a policy instead of transferring the old policy, which had to be reversed and cancelled. But all was taken care of and I am pleased with the service.

I was very pleased with the representative, however I was very disappointed that Choice would not cover a part that was defective in my HVAC unit. They claimed the unit was dirty when the technician clearly stated that a part that went bad had a factory defect. The tech was still at my home as I was speaking to Choice about it. When Choice told me they were not covering the part because it was "dirty" he shook his head in disbelief.

CHW so far has been working pretty well for me. Bought a 6 year plan and have not regretted the plan. CHW has replaced 2 fans, A/C unit and now awaiting a pool leak approval for reimbursement... We will see how the latest repair goes… So far, I am very happy with the warranty program.

You refuse to repair my furnace. Made my appointment as indicated for two case managers. Date of appointment both case managers was a no show. "This is a friendly reminder that your 15 Minute Claims Discussion with Case Managers Andrew P and Jade D is at 06:30am (Arizona Time) on Monday, January 3, 2022." I had to pay the contractor!!!!

The job with the bathtub and toilet was very good. We were very satisfied with the results and the tech was very professional. Thank you, my brother was happy with what was done. We will be glad to refer a friend or family.

The tech really knew what he was doing and handled it like a Professor, a real good job. He had all the parts needed on his truck. There were changes that was needed and he took care of it the right way.

I have had my thermostat replaced three different times. Due to not responding to my temperature request. This time the EMS Home Services Repair man went into the attic and "cleared out" a part of debris and that fixed it. My heating system is finally working efficiently. Nice to have heat when needed.

I placed an order on Friday and a contractor didn't come until the next Wednesday. Alex was good and seemed very thorough. He said he found a loose wire, but since him leaving the heater shows heat or aux heat but the blower is not putting any heat out. So can we call him back to figure this out? But to freeze for 5 days is not acceptable!

I was told that I had someone that came out on January 4th and I was not home. I'm sorry I was not aware of the appt., then it was rescheduled for January 7th, I call Mattworks and told the guy that my problem was solved and didn't need anyone he told me he would let the technician know. I had the water leak back in December 10 -15 2021, and I needed to have someone at that time. Thank You. Chandra **

So far the claim representative was excellent, however, when I spoke to the sales representative about service, they stated that service vendors would be available between 4-8 hours upon service call? The claim representative said it can take 24 hours? Why the difference?

My water heater's pipes coming out of the top were completely corroded and water was gushing out for ten feet. No way to repair it. Alex told me you wouldn't cover it, only the heating element. That's baloney. If I need a new water heater, you should cover it. You list water heaters as one of the appliances you cover, not water heater elements. Not happy, and won't be renewing.

I am hoping for a good service as well - Customer support was very friendly. My service agent was very helpful in explaining the details of the plan to me - it was easy to pick the policy plan and duration,

I called 1-9-22 and I’m I have to wait 72 hrs for the job to get done!!! When I read the reviews a lot of people was saying they were getting the job done the next day. But this is my second request to solve the problems I been having on my property, and all my appointments has been days away.

Home Choice always provides a quick response to your request. I have never had a bad experience with CHW I have had my contract with the 7 years. Each time technician responds and quickly correct my problem. Thank you CHW.

I was told by CHW that my repair would happen on Tuesday 1/11 from 12-4. I just got an text from Ace of Spades Garage Door Service that they won't be out until Thursday 1/13 from 2-6. I can't utilize my garage during the cold weather. However, the deductible and monthly payments continue to increase. May have to stop with CHW after this repair

The technician was fine. However the extra fee that I am being charged is ridiculous. Nowhere in my contract does it state that I would have to pay extra for misc. items. The company already raised the rates per month and hiked up the service charge.

I made a claim for garbage disposal leak and the claim was rejected stating leak due to rust or corrosion will not be approved. Any logical person will understand rust or corrosion is caused by water leaks. Moreover the leak appeared very recently and there is no evident rust, still they are rejecting this valid claim. Choice will find all reasons to reject the claim it seems and their goal is only profit but not customer service. Highly disappointed!

I’ve had to use the warranty for my furnace in the past and the company that was sent out to assist was very helpful. The worker didn’t leave until it was fixed. I told everyone I know about my amazing warranty. As a new home owner I’m thankful I’m not alone.

We have had to use our warranty several times. CHW has always been easy to work with. They provide excellent communication and always work hard to get your repair promptly completed! I would highly recommend them when choosing a home warranty.

My name is Marvin. I just want to say that Mr. ** was thorough in completing the required maintenance & explained what caused the leaking. I would recommend Mr. ** to anyone needing an experienced plumber. Thank you for providing quality service to this 1st-time homeowner.

The technician that came out was fantastic, he was very knowledgeable and suggested replacement for my appliance. As for Choice, they offered a Lowe's gift card for me to replace the appliance myself.. Never had that done before but ok so looking at lowes everything was too expensive so brought this to their attention and I was told they can't give more funds for replacement. But I can shop around... wow. Horrible.

Technician was punctual, professional, polite and friendly, answered all the questions that I had. It felt like he's technically sound and has all the skills and experience under his belt. Without any hesitation I would recommend him for any appliance repair job.

Refrigerator went up, called Choice. Technician came out, diagnosed the problem. Compressor. Next day, offered me check. (Refrigerator too old to repair.) Started shopping for new one. Process was fast, simple and I am a happy camper. Great job Choice.

Heat pump went out on Dec. 20th. Took 10 days to get someone out to fix it. 4 days later on Jan. 2nd heat pump quit again, I called Choice after I went online, Could not find a way to submit a recall on Heat pump. Went online on January 8th to check the claim status. Did not see anything. Then a few hours later there was a message that a different company was coming to fix the heat pump. So 26 days later hopefully the heat pump is fixed. That is not a good rating!.

Repaired ice & water build up on GE self defrosting freezer due to blocked condenser unit etc. Dismantled, cleaned and repaired. Now in full working order - took time to clean interior pipelines etc. to ensure no issues after re-assembling unit and pushing back into place.

The best always dependable awesome company. The people are understanding and always help me with my problems. I can’t say anything wrong with it. I’m going to let my friends and family know just how awesome this company is. Well worth having them. I’m really happy with them. Thanks so much for all the people at Choice.

The tech was great at communicating with me. He was quite punctual. He was respectful, wearing a mask, covered his shoes. He was soft spoken, polite and got the job done quickly and left no mess! He didn't even get my dog barking like many techs do by being noisy and talking loud.

Excellent timely response, technician was very professional, very knowledgeable and pinpointed the issue within minutes. Authorization for repair was given to repair my AC unit and it was wrapped up in about a hour! Very satisfied with the process once I was able to submit a claim online, calling in was unsuccessful due to personnel shortages.

We appreciate your prompt attention to the claims we have filed. So far our experience with your company has exceeded expectations and we certainly hope that we can continue to affirm your competence.

I was told my dishwasher was to be replaced, but I only got limited funds to replace it. I haven't received any funds yet because I ask to speak to a counselor. I canceled the request to speak to the counselors and I requested the funds you allowed me to get and I'm still waiting for the Lowe's card so that I can purchase a new dishwasher. I didn't read the small print on the agreement. Question - why say that you will replace and give only half the funds for the purchases? I don't get it. I have already paid for the item by paying your monthly fee. When I receive my Lowe's card I will re evaluate my experience with you.

The the tech was very competent in his knowledge of how to replace the opener without wasting time. He cleaned up after himself. There was no garbage left behind. Would highly recommend him and his company to anyone! Thanks for your help.

The replacement amount is much less than needed to purchase a new refrigerator. I will have to come out of pocket since it is a voucher for Lowe's and not a check. However I am not willing to haggle with you all. I will make it work.

Gentlemen that I talked was very knowledgeable and explained the warranty, he ended up saving me money. I called two friends and recommended Choice Home Warranty, they both said they would be calling. Now we’ll see how they handle claims if and when I need that becomes necessary.

Choice has been very timely in getting repair technicians out to my house ASAP when they were needed. This has been greatly appreciated, especially when some of our problems occurred during the busy holiday season. The only thing I can imagine them improving is having automatic claims notifications being a little more detailed - for example instead of just saying "your claim was approved" it could tell me what the claim is exactly "your claim to repair X item and replace item Y was approved." That would have saved me the trouble of having to call Choice to ask an associate what exactly the claim covered and didn't cover.

The technician from BJ's AC & Heating, came earlier than schedule, which was good. He did an excellent job on solving the problem of the washer and dryer. He took time and explain what was being done and offer suggestions for future use. Thanks to Tech: BJ **.

Very misleading and poor business practice! My water heater went out and needed to be replaced. I am having to pay for the installation which makes no sense to me and it’s not why I purchased a home warranty! Extremely dissatisfied! I’m going to try to opt out of my six year contract after the situation is resolved.

I had standing water in my kitchen sink and placed the call to Choice. The next day the service tech showed up on time and went to work getting the water flowing. He knew exactly what to do and was so pleasant and polite. Thanks, Choice!

Lady was helpful and saved me money. Call was quick and did not take long. The whole time the lady was trying to save me money. I was really happy to save money. I mean isn’t that everyone’s goal to save a little.

Elizabeth ** made it very, very easy for me to sign up for a new policy, as my previous company is not renewing my policy as I had to have my whole air conditioning and furnace unit replaced this past summer.

Both upon my conversation with your representative and review of the contract I am pleased with the nature of this transaction. The proof will lie in the handling of a claim if that event occurs in the future. I expect the same courteous service as I did in my conversations with Malcolm.

The response time for CHW to get a technician was much longer than hoped but The gentleman who came to inspect the appliance was knowledgable and informative. He correctly anticipated the failure of the control board to be expensive enough to warrant a replacement. The amount initially offered by CHW was hardly enough to pay the labor cost of replacing a built in appliance let alone the cost of the appliance itself ($329). On appeal the amount was increased to ($1080) close to 50% of the cost of buying the cheapest comparable replacement appliance I could find ($2333) but still puts me out of pocket over $1700 once I pay for the new appliance, labor to install and taxes.

The program offered seem excellent, however, the proof will be if everything I understand is truthfully told to me. The problem with insurance programs is the effort made by the insurance company not to pay. I have equipment that is going on 20 years. Will it be covered? A/C and Heating nearly 40 years (time of construction).

Jason was very knowledgeable and helpful on our home situation. He wore a mask and booties and kept 6ft distance while speaking to me. Unfortunately the homeowner insurance didn’t approve for our situation to be fixed, so our problem was not fixed.

not satisfied with what was done as it is still not working and continues to leak. Unable to rate when it is still not fixed.

They worked with me to get our home covered, and for a good price.. I haven't used the coverage yet, Our salesman help to get the price affordable, and with got the 6 year package. They were very knowledgeable and answered all my questions,

The represented and was very very sharp in her knowledge. She got me to join and I'm so glad I joined. Five stars to Ann. What more can I say about her. She was very kind of courtesy. I'm very knowledgeable on her subject. Choice Warranty. Thank you very much. All I have to say.

The technician was Non communicative. I asked a few questions when he was here with almost no response. Also tried calling tech and texting tech after he left here, also, I left a voice message for him when I called. He Never responded.to the voice message or the text,

Had washer evac pump go out, 3 room flood, dryer went out 2 days later drying all the towels. Choice bought me a new washer since parts weren’t available to repair washer, fixed dryer in 3 days. Excellent service and response. Thanks.

Don't know what's wrong but lights won't come on and fan doesn't work properly. Could be the remote or the fan. Don't know which one or could be both. I'm too old to climb ladders and try to fix or replace it myself.

The tech was professional and courteous, he checked everything out and was able to fix the issue the same day to get our heat working properly. We appreciated that he came back to get it working with the cold evenings we have been experiencing.

I would not recommend Choice Warranty to anyone looking for extra coverage of home appliances. Repairs and replacement service is full of bull. I rate your services 0. What you do is just rob people of their monthly payments. When it's time for service you find some type of excuse not to cover the problem.

Working on my commercial freezer. My freezer broke down and quit. Oregon they ran out of Freon. Has got a hole in it someplace. I don’t know where but Choice had somebody come out pretty much the same day. I called him about it and that’s when we found out it was had a hole in someplace. Not happy with the amount they paid to replace it because I only paid 400 and something dollars to replace it. It’s better than nothing though so that’s where I’m at. All in all I’m happy with choice.

My appointment was quick to be scheduled. The tech was extremely nice, polite and efficient. I would recommend him highly. He went to work on the problem immediately and was finished within an hour. Even cleaned up after himself well.

On an extremely cold winter morning, I woke to a very cold house. After realizing my furnace was blowing cold air, I filed a claim with CHW. A tech came out the next morning and my home is warm again.

Did not find a technician in time. Sewage back up in 163 casa Vista property. I had to get another company who came and I paid out of my own pocket. The 1st claim at that address was phenomenal. For Appliance repair.

You have an option to treat a claim fairly or to hide behind legal mumbo-jumbo and pick a three-line sentence that says you can give us a magic number that you make up to reimburse me for something that cost a lot more and does not even cover which other paragraphs do cover. You choose the cheapest way to treat your policyholders to save money and screw the customer.

Although I spoke with the case manager & I understand the reasoning behind the amount I was quoted for replacing my washer, I feel that the evaluation was extremely low considering today’s retail market prices. To purchase a new washer for $343.00 & have it be comparable with my old one is impossible!!!

Quick, fast and easy. From requesting the service with Choice home warranty, to the technician coming out and completing the request. Very efficient and customer friendly. Attention to detail when dealing with customer service. Satisfied customer. I Would definitely recommend Choice Home Warranty to family and friends in years to come.

Contractor was knowledgeable, accurate & very pleasant. Took his time to diagnose the problem. Had to order some parts, was approved and will call when parts arrive. I hope it won’t take long to get the parts due to all the shortages.

Tech was knowledgeable and transparent during the visit. He Identified the problem and took pictures to show us. He took the time to answer all of our questions. He arrived when they said they would and was professional and pleasant.