Choice Home Warranty Reviews

The technician showed on time and was great at diagnosis and repair, also stayed around to ensure the problem was fix. And explained the why and how to proceed in the case something else might go wrong, overall a great experience.

Two Anchors LLC is a great company and Larry and David are the best plumbers ever. They respect my time and as per my request, they rescheduled an early appointment for me. Larry and David called to provide a more precise estimated time of arrival. They arrived fully prepared with all the right tools and supplies. Larry and David are very professional, caring and very courteous. They listened all my concerns and respond in a very professional manner. Larry and David work very diligent and did an amazing plumbing job. I'd highly recommend them.

Re. denied claim/ J & L Plumbing. The plumber could not find surface cleanout valve. I hired Reddi Septic Services to clear out the shower/tub blockage and they immediately found three openings and then cleared the blockage immediately but at the cost of $325.00. Please review.

I have owned, a Choice Home Warranty for six years. They have been very fair. I just renewed my warranty for 6 more years. I did this because I am almost 80 years of age and I like it when we can make just 1 call and they take care of the repairs. COL Gerald W ** Retired

The technician people are very nice and did a good job. I am happy to the quick approval based on their 1st visit so that they can finish the job on the second day. The only weakness: I would be happier if they could fix the issue at the 1st visit (yesterday). I don't understand very much the approval procedure.

Micah from Macbeth Roofing and Interiors was very polite in his demeanor and excellent in his job. He came before the rain knowing that we were anxious, Would recommend him and his company to all our friends. Thanks Micah and Choice Home Warranty for an excellent experience, Susan and Larry.

I schedule service for my heating system on a Wednesday one day prior to the Thanksgiving Holiday. I received notification via email that someone would be at my home on Friday. How great is that. I have had my warranty since 2017 and now feel totally protected.

I was quoted the wrong price. I said it was in my contract. I immediately called back and someone from the contact person called me and told me they could help. I explain what happened and they immediately seen what I was talking about and change my price. It was easy as that. Is the easiest way and experienced I Ever had. Thank you.

Your Sales Representative Justin was Excellent!! He gave me Peace of Mind!!! Thank you Very Much!!! I would highly recommend him to others who are looking for a warranty service!!! I am so glad I found an honest company which gives a lot of needed coverage for a home!! My boiler broke down today that is when Justin called back at the perfect time.

From my experience with Home Warranty, I think it is best that the co payment is provided after the repair. Most of the time I have tried to use Choice Warranty, after the co pay they never return to complete the repair. They should come prepared to work. They should have supplies with them. Most of them comes on cars with no tools or parts. I can understand big parts but some things they should have.

Tech was very knowledgable and efficient, Found problem and got things working again. Possible diagnosis from Evergy tech was gas leak but problem was really with low battery in thermostat. Got heat on and house warm before daughter returned from school.

The response time of Choice Home Warranty to locate and schedule technicians to resolve my home issues has been extremely quick and greatly appreciated. The process removes the stress of hiring contractors and reduces the need for excessive time off from work. I am glad I have the home warranty service. Keep up the outstanding customer service.

Rob ** was very polite and professional. He answered all my questions even after I called him back with more questions. I happily signed up for a multi-year coverage plan. Having examined the plans from several competing companies, Choice was clearly the best choice for my home.

My experience with Sassman was good. He kept in touch since he was running late and diagnose the problem with my toilet and sent in the information is the main office for consideration. He couldn't fix it because he had to get the part. He will be back on Monday and that is totally reasonable with Thanksgiving in there. I was very happy with him and I was also very happy with the one that came down and did my garbage disposal a couple of weeks ago. I highly recommend this company.

My refrigerator is out of service. The company quickly assigned to one of the company to take the job but that company never return to my call for a week. Choice Home then go with different company. They quickly diagnose the problem and go from them. Thanks Choice Home Warranty.

I was considering getting a home warranty from Choice based upon its rating on the internet. However when I was wanting to purchase a one year warranty the salesman continually kept trying to increase the purchase for higher and higher prices. It became a very hard sell tactic and had the opposite effect.

I have only experienced the sales portion of your home warranty so far, Ron **, my sales agent, communicated product and policies very well, and offered me a deal I could not refuse. Thanks Ron **, and Choice Home Warranty.

Very good warranty company. Response quickly. Very happy to enroll in this company. Had some plumbing problems and claimed and work out good. Had claim for heat pump and fix in few day. I recommend strongly to get warranties with Choice and feel good.

Omar ** from JUST COOLING was very professional, prompt, and took care of the issue. More importantly, he gave us advice on how to maintain the system and keep it from happening again. We will request him and refer him in the future whenever needed

I doesn’t like Green plumbing service. He doesn’t verify the issue not even 2 minutes and Choice warranty doesn’t cover the water dripping issues and toilet flushing is not working. I wouldn’t like to recommend the service to any of our known and friends.

The Choice Home Warranty representative, Troy **, was courteous and helpful and readily provided available discounts on the service charge. I look forward to having CHW as a backup in case breakdowns and chose CHW to replace another service we had that provided very limited coverage and failed to offer wider coverage even though it was available.

We just bought a new home. It was inspected prior to our purchase. Appliances were bought in 2019. For whatever reason, when we moved in we found the dishwasher was dead and the freezer died soon thereafter. First of all, you cannot talk to anyone. I called about 5 different numbers and they all route you to the same computer which only tells you to use your computer. You cannot talk to a human. We did hear from a repairman who came by and assessed the appliances. We then got an email saying that the freezer was not covered, unless we could prove there was an inspection (which we can but more work and being hassled).

William was very kind and respectful. He called when he was 20 minutes away. He was careful in his inspection of our microwave problem and courteous to our family. He asked questions and did all he could to find the issue.

Not working when I called but by the time service person arrived working fine. So will wait until totally not working to call again and waste my $65 dollars. You wrote this up as a ceiling fan not working and as you see that was not correct

When getting a home warranty you really have to look into the details. I have good and bad experiences in the past. So far Choice has not let me down. Other than being a little pricey they are good. They respond quickly and even have a chat email system. I plan on renewing my policy. The only thing I would recommend with choice is to pick local services. They do use small businesses which I like. The city of Houston is very large and there are tons of service companies. Maybe pick companies that are closer to my area.

The technician sent was very knowledgeable and thorough. He had to cut into the ceiling in order to get to pipes. Now I have to pay another $85 for another claim to have the ceiling put back. Same problem should all be included. These fees are ridiculous. You pay every month, but when you need something, you still pay a crazy fee to say nothing is wrong.

Before the visit, technician had the model number, serial number and the error code. Upon arrival, he didn’t seem to have any of this information. He accepted our word about the error code, though and didn’t conduct any testing. Despite having the information, he didn’t have the repair part, which had to be ordered with a second appointment now scheduled.

They scheduled the repair quickly and the repairman that came out was friendly and polite. He got right to work and repaired the problem. He explained what the problem was and how he repaired it to me. I paid the required fee and it all took less than an hour.

I have been with them for last 5 years and this time their service has tremendously gotten better. Response time to send the technicians was amazing “the same day” and it’s unbelievable. :) I hope they keep it this way and I’ll definitely stay with them and recommend them to family and friends. Thanks.

Greg came with high reviews from a few different people I know and he is trustworthy, fair and very good at figuring out what is wrong before spending a lot of your money. He knows a lot about a lot of things.

Choice Home Warranty has treated us as valued customers. All contractors dispatched to our home to remedy the given problem has always completed their given tasks professionally. When needed, we have also been given the reimbursement option to choose our own contractor when Choice has not been able to get a response from local contractors.

A plumber arrived on Sunday, 11-22-23, who was not with company assigned to my claim. Yet he was given my address from your company. How was that possible? Assigned plumber of New Fixation arrived as scheduled and fixed the problem. I am annoyed that monthly amount has increased plus residents pay share has increased $20.00. EXPLAIN!!

In JUNE I called in for a broken ice maker tray. Service call 65$. I found one I could have bought on eBay for 100, but thought I'd save $. It's almost Dec. No tray and when I called to complain they CANCELED my approval!!! If they cancel a cheap 100$ part.. what will they do for major systems! I have pics of the part and it has a small crack. I had a second opinion as well.. TERRIBLE service!! I'm changing companies. They said this ice maker was "all smashed and cracked to pieces". Nice try. No help from them... No responses.

Our non working furnace claim was denied based on false reasons from the claim specialist leaving us without heat during Thanksgiving. The technician said it was the motherboard and blower wheel problem. The" case manager" wasn't available to have our consultation after we appealed their decision for 2 days. Feels like this company tries to wear you down so you quit and won't continue with claim. This has been very frustrating especially when Temps are below freezing and pipes in the house could freeze.

My dishwasher needed to be replaced. I believe the amount as provided for a replacement was less than I needed to replace my dishwasher. I am still waiting on the Lowe's gift card. I did not appreciate that I didn't have a choice of where to purchase my dishwasher.

First time submitting a claim. Online process was SOOO quick and simple. I cancelled claim because my refrigerator started working again. Too bad, cause I wanted to see how soon technician would come. With my previous company, It would have been 3-7 days. Cancelling was also so easy. Impressive!

There were 3 outlets in our house that were not functioning. I placed a claim with CHW and quickly response was made by a local electric company. Within 2 days, the electrician came and repaired all 3 outlets. He was very professional as well as friendly. Excellent service!

Technician is committed to honesty is a best policy, job is done in honest way, did not try to create any diagnose from his own like many others do. Good customer service. Highly recommend Able Heating and Air co, it is good reference for CHW too.

I spoke with a CS representative 11/23/2021. He was extremely helpful and helped me pick a new plan that was affordable and covered everything that my prior plan with Choice covered. Great experience. Thank you.

The young man came and was very professional, and fixed our fridge, and cleaned up really nice. A good appointment! No problems whatsoever. At first, we were concerned cause this is the first time we have used Choice Home Warranty, but everything went as smooth as silk. Thank you.

Ilya was very good. He offered a great deal. I had to accept. He took the time to explain everything to me. Offered me the best deal I have ever heard of. He listened to everything I said. I had my doubts at first. Would recommend to everyone.

Rob ** helped me get a good deal with a payment plan for veterans on a fixed income. I worked with him today and found he gave us a plan that’s in my price range and won’t increase the price after 3.5 years.

Mr. Arturo ** did a fantastic job fixing our garage door opener! He was very professional, attentive and did his work in a timely manner. At the end he asked if I had any questions. He was awesome. Thank you Arturo!

EM Air condition service came on time and always communicated with me from the announcement of the appointment date and before coming to my house. They answered my calls or text right away. I was very pleased with the technician and he explained everything.

The technician was on time and performed his duties in a professional manner. At the end he explained what was the problem and offered advices on how to avoid in the future. Gave me some tips on how to clean the area of the problem. Thank you.

When I requested a plumber, he came out to my house quickly and diagnosed the problem. He made recommendations and was I able to submit a claim for replacement of sewage pump which is causing water to come into our basement.

Was please with the service....Tech was polite and professional....Very prompt......Very please with his services. thank you for allowing to set up my appointment and glad he came to my house....Very glad too you were able to sent him to my house as prompt as you did...Thank you once again

Aaron ** was very pleasant and helpful with getting the policy that was needed to match my requests. He was very nice to deal with. I look forward to working with Choice Home Warranty and like that the service call fee is lower than most places.

Called in a service request for a noise coming from the refrigerator. An appointment was scheduled for the technician to visit. Although the technician arrived a little later than scheduled, I was kept informed of his arrival. The technician called just before he arrived, which is good. He was able to determine the problem and addressed the issue quickly. He was extremely courteous and helpful. Great job by the technician.

I am giving a 1 star just because my claim was denied. It is very easy to take my money when it comes to renew or start the contract but when something happens they try their hardest not to pay just like insurance companies.

The plumbologist saved us a ton of money by actually figuring out what was wrong instead of just saying we needed to replace hardware and appliance that still worked great once fixed. Didn't even need 1 part to fix faucet and dishwasher.

Technician fixed problem with great experience from past. Was very prompt in arrival time and service was quickly accomplished. Due to the issue he also provided technical advice on how to keep it from happening in the future if ever needed.

The Technician was professional and responded in a timely manner. He gets a five star. Home Choice Warranty get a 1 star. They are initially denying the claim stating the damage was not caused by normal wear and tear. The technician report states clearly the damage was caused by normal wear and tear. I have little trust in Home Choice Warranty from my initial interactions with them concerning a claim.

He was very polite and careful. He cleaned up after fixing the garbage disposal and he educated me on how to keep it working for another 3 to 5 years. Very informative. I will use him again if needed, time conscious as well.

I am renewing my policy with CHW. I would highly recommend this company!

Abe was polite and was good about answering my questions. We went over what is covered, how to apply for a claim, the waiting period, and cost. When I went over the contract all he had said was there in writing.

Aaron ** sent me a link to make an appointment, but the link was not working. I emailed him and he never answered. Then I called claims and got an appointment for Thursday, November 18th at 4:30 PM, and nobody called. This is the only way to speak to someone from your company and then nobody calls.

The technician arrived the same day I submitted the claim. He was from a recognized company and very knowledgeable about Bosch products. Very satisfied with the service so far and am anxious to see what CHOICE does with his report.

I recently reached out regarding information and services on their plans. My home is starting to creep in age, and in forth thought to prepare for possible sale though it was a great time to renew a home warranty plan. The representative to assist me, Amy was responsive, efficient, and very thorough in assisting with the best plan for my needs. No services, however so far so good.

I am still waiting for someone to call me back. My dryer has quit drying my clothes and my wife is very unhappy about that. It is a Maytag and we have never had a problem until now. We would really like to get it up and running.

The individual was very helpful and tried to made sure that he gave me several options. He worked with my current financial situation until he gave me a contract that I could financial feel comfortable about. He also told me about program for senior citizen that made it possible to purchase a contract today and pay over four month.

Choice Home Warranty's are not worth the money. My water heater was covered by a manufacturer warranty. Choice refused to cover the warranty cost and they also don't cover the 'Modification' costs. They merely cover the labor. So instead of Choice having to pay $1k (+/-) for a water heater and installation, they are only paying for labor. What should have been an estimated $1,600 bill for Choice is only a $400 bill for them and I'm paying $450.

I had a leaky garbage disposal. Put a claim in and they came out 2 days later on a Sunday of all days and replaced. Couldn’t be any happier with service. I would highly recommend Choice Warranty. Easy claim process. Thank you

The technician was on-time, quick, and thorough in his assessment and determining the required next steps. He set my expectations regarding when the actual repairs that are needed could be performed. Tech Blue has exceeded those expectations by a week!!

Mr. ** was patient and informative. I had every confidence that he knew everything about the home warranty. The e-mail arrived, so I could review every detail. So far the experience has been wonderful. I give your agent an A. I hope I don't need repairs, but it is good to have the warranty.

Very good informative program. Definitely a good purchase. Will tell all my friends about the program. I feel very satisfied with all the packages that was offered to me to help save me money for the next 3 yrs. I will actively talk to people about Choice Home Warranty.

I think Choice is Awesome!! They're quick on making appointments and quick and courteous in solving the problem. I'm very happy with my choice in choosing CHOICE HOME WARRANTY!!! Thank you to everyone at Choice Home Warranty. They are the best far as I am concerned. Happy Holidays to all of you and thank you again for being so awesome.

I am so happy that I choose Choice Home Warranty service plan for all of my home appliances. When I first looked for a service provider, I was a little afraid because I was unsure if I would be getting the best service for my money. I only had the Warranty for 30 days and my Washer went dead. I called Choice Warranty and they scheduled a service tech to come out the next day. The technician came out and fixed my washer in less than twenty minutes, my wife was so happy. I told her that I would call them back and extend my contract for five years instead of a one year contract. It's worth every dollar.

The representative was knowledgeable about the product, polite and explained well about the home warranty by gave me good deal and did a great job convincing me to buy the warranty. They offered additional offers and bring down the pet. Thanks.

The tech was very good, but the company they sent out did not show up the first two times. Guess third time was charm, as he fixed the problem. It is amazing how much more effective they are when they show up for the appointments.

Technician arrived on time. Technician was prompt, courteous & explained everything he was going to do. He was thorough in his diagnosis of the problem. Repair was fast & complete. The new claim form is fast & scheduling just as fast.

Choice has saved my wife and I THOUSANDS of dollars in repair costs and service fees just to get someone out to look at a problem in our home. They are fast and flexible any time and day of the week. I would highly recommend this to anyone!

The technician from Sears was great. He was very knowledgeable and efficient. I would hire him in a minute. Now as far as Choice Home Warranty goes I am not happy. We had the same service performed back in June. I asked Choice Home warranty to waive the $65 fee for the visit because the repair failed. In fact, asked the sears repairman we used if the prior work had been done properly and he said it was not done properly.

I have come to the realization that there is not a good home warranty company out there, and my experience with CHW confirms this. I was hesitant about purchasing a policy from the beginning but a neighbor recommended it. When filing a claim, CHW makes you select what system is at fault. Seeing that I was having an issue getting hot water, I selected hot water heater. Tech #1 came out and immediately said a cartridge needed to be replaced and it was considered a plumbing problem. He knew how to fix it, what parts were needed, etc. Paid him $85. In order for CHW to approve a claim, I had to submit another one saying it was a plumbing problem. This is what sent out Tech #2.

Bruno has provided services in the past. I was, therefore, very pleased that he would be working with us. He inspected the refrigerator and solicited my feedback on what we had seen in developing the most likely cause of the problem. He had the part with him and completed the repairs within 1 hour. He asked that I advise him 24-48 hours later if the repair was successful. I did so and he responded .

Appreciate the way it worked. Just submit the request then everything was very smooth. It was scheduled on same day. They kept me updated about service person. Person reach on time and finished the job timely. Thanks for wonderful service.

Prompt Home Services was assigned to my claim to repair our dryer. The company is very responsive and extremely accommodating. Unfortunately, he did not have the part on his truck that was needed to repair the dryer, but I am certain they will follow up promptly. The technician was great, very courteous and efficient. I highly recommend this company.

Our second refrigerator needed ice maker working. Choice response was very quick. The service man who came out was extremely helpful and professional. He ordered a part and had it fixed in a week. I had never heard of Choice and am a Very Happy Customer with Choice.

Only giving me less than half of replacing the dishwasher without installation. Sending me $260 where the least expensive is $360. Sending Lowe's gift card so can't go to discount appliance place. Not sending gift card for 30 days. Have to go 1 month with no dishwasher.

I had my new home rekeyed. The gentleman was prompt, kind and thorough. He changed many locks and explained to me the doors that were too old to rekey. I truly recommend CHW for service for anything because they were here when I needed quick service....

When claims have been made by phone we have gotten a very quick response. Communications have been clear and straight-forward, and very competent service technicians arrived as scheduled and on time. We have already experienced the benefits of this warranty service, have been very impressed with the competence of the technicians and their success in fixing our appliances, and we have often recommended Choice Warranty to family and friends.

I submitted a new claim with an issue on a Sunday morning. I received an immediate email confirming my new claim and shortly after that I received confirmation of a technician being assigned to my claim. I didn’t expect to see a plumber until the next day since it was a Sunday. A Plumber came to my house (after calling first to let me know he was on the way) on the same day later that afternoon. He was very pleasant and professional and took care of the problem immediately. I was very impressed with his work and how quickly I got a response to my claim on a Sunday. I would highly recommend the technician and Choice warranty to a friend.

I was wary at first of getting a home warranty but now that I have it I won’t ever let it lapse. Less than 2 weeks after my warranty took effect I had to file a claim and another shortly after. Both claims were handled very quickly and efficiently. When one repair didn’t work, another tech was out within 2 days to recheck the system. I just had to file another claim at 10:30 pm and by 11pm I had an appointment for a washing machine tech to come out. Great company and very fast and efficient!!

We have had Choice Home Warranty for the past 12 years. We are very pleased with the services from stoves to air conditioners and heaters. Over the years, my husband and I have had a peace of mind, due to having Choice Home Warranty. Being on a fixed income, we feel blessed for the services.

Tol did an exceptional job walking us through what our policy would cover. He made me feel like he will be there for me personally when something goes wrong. Knowing that I am covered with my Choice Home Warranty policy was a game changer in purchasing my new home.

OSP plumbing was sent to do the work. They were on time and Jeremy the plumber knew what he was doing. Very impressed. We would recommend to others in need. We are first time members of Choice. Thank you.

Finally something that I have got fixed on my house with Choice Home Warranty. The guys that came here was quick and polite…. Order the parts and told me when it will arrive and when they will replace the parts…. Ty.

I was so happy with the prompt service that Choice provided. They responded in less than an hour with the name and phone number of the contractor with 3 days turnaround who was quick, efficient and very knowledgeable. Thank you.

Techxperts Appliance Repair was the contractor. Their technician was excellent. Clearly knew what he was doing, and helped expedite the part delivery to get the dishwasher running again. We were very happy, although Choice Home Warranty could help a bit more on getting things fixed quickly.

Gary was excellent. He explained all of my questions and made me feel at ease with my purchase decision. I look forward to having Choice Home Warranty as my home warranty company. We had a different company that we are not pleased with that company. We look forward to the partnership.

We had to call you to find out if we were approved for the furnace.. By the way we are both heart patients with pneumonia. This is 11/21 and we still haven't heard when we will get our furnace. Do you have any idea? It is very cold in here at night. I'm about ready to charge you for a space heater or an electric blanket. Can you tell me what is taking so long?

Very easy to sign up. Only recommendation is alert agents what offers have been sent to customers via email ahead of time. My agent honored that with no problem but he should’ve known about offer I received prior to speaking with him.

My drain leading from my clothes washer is clogged and water is backing up in my bathroom. I submitted the claim and around an hour later I received an email from the tech. Unfortunately the time and date were inconvenient and I had to cancel. However I have always been happy with Choice.

Cory did a fantastic job troubleshooting the problem and determining root cause of the issue. I would highly recommend Cory for any appliance repair needs. Cory was comprehensive in his approach to understanding the issue and resolving it. Cory was especially helpful in helping me understand the issue for future problems of the same nature. Job well done!

Not all your claim specialists are well trained nor do they listen well. Juan...Gei... Katherina...Sracie are among the ones that need remedial training and they need to hone their listening skills ... Need to drop the rhetoric of what they can't do and concentrate on what they can do... Katherina hung up on me. Might want to listen in on their calls or review tapes. However they are were clear and articulate... Only Aneska was well trained and helpful. Still haven't heard an authorization number from 2:30 pm yesterday. It was supposed to be within 3 -4 hrs.

When I contacted Choice Home Warranty about my dryer problem they set up an appointment for a Sears repairman to come find the problem, the appointment was about 5 days in the future. The man came, he was very nice and professional. He started by looking inside the dryer with a flashlight and found the problem within the first couple of minutes...a piece of cord from inside of a pair of my husbands shorts had broken off and wedged itself between the dryer drum and frame of the dryer thus after time causing the loud noise. He removed it and checked to see if the noise was gone and of course it was. So it was a very simple fix. I just paid the service charge and off he went. The dryer is working fine.

The technician was very thorough and polite. He did a very good job installing the garbage disposal. I would highly recommend him in the future. He was prompt and showed up on time. It was a very good experience. I will always request him for any future needs that I have.

This is the first time I used The service. I was given an appointment immediately. The repair man was extremely knowledgeable. Identified the problem immediately and repaired the stove. Extremely happy with Choice Warranty and their Choice of repair service.

There was delay in coming to come and see the problem we have. After email exchange someone came to look at. Now we are told part should be ordered, we are still without our functioning dryer. We have to go to local laundromat to wash and dry our clothes.

Response was rated excellent.. Repair tech made an appointment for the following day and was here within his time frame. Inspected microwave and could not repair it without ordering parts. Said he would notify and if repairable would let me know when parts were available. If not I would hear from the warranty company. Next day received e-mail from company saying they would pay to replace at LOWE'S. Went to LOWES. Wife upgraded microwave, just waiting for gift card for LOWES from company now.

My dishwasher needed to be replaced and I was offered only $246.00!!!! You cannot find a dishwasher in the 21st Century for $246.00, this is cheapest home warranty company that I have EVER worked and I will not be renewing my contract for next year! It is so true that you get what you buy for. You buy cheap you get cheap.

Donnie from no leaks was the best I've had since joining this warranty! He was thorough, professional, timely. He explained all that was needed as well as gave options for future needs without pressure to purchase anything. Though I was extremely disappointed in the response from Choice for him completing the job with further rodding in the sewer line.

Dorna from Kings Castle Locks and More did a great job! In addition to the re-key service, we requested She install additional bolts, locks, and knobs. She gave us a fair price and it was well worth it! She is knowledgeable about her products and provides quality craftsmanship. The locks, bolts, and knobs, work better than when we purchased the home. We are happy customers of Choice Warranty and Kings Castle Locks and More!

I filed online which was nice and the website was easy understand. My exception is that 4 days for them to get a contractor to look at it AND I just notice your deductible went to $85.00! It is Dec and it is my furnace. Why would have have to wait 4 days!

We had a major problem with garbage disposal, dead as a doornail and the repair guys came in and fixed it. No problem. They Cleaned up the mess, were very polite and helpful! Always competent repair companies with Choice! Would recommend to everyone!

Repairman replaced blower in furnace...Now unit not blowing heat...Repairman came. Worked back out again. House is cold. Had to purchase an electric heater. Holiday coming up. Won't be able to invite family or friends over. With the virus upon us it hard in a cold house.

Came out the same day to evaluate situation. Very professional. Had to order part. Got part back very quickly. Repaired problem and re-checked work to make sure there was no mistakes and that the it was in proper working order. Request Universal Services, Isaiah, to be my #1 appliance services.

I've already given you my assessment, but here goes again. On either 11/15 or 16 I contacted Choice. I wanted a reimbursement okay but the phone number gave me a busy signal over many tries. So went with your repairman. You set up an appointment for 11/25 - yes - Thanksgiving Day and more than a week after my call for help. This is not the kind a service I had come to expect from Choice. I contacted the plumber you selected, (CB Plumbing - which does not even have an address listed in the phone book) and he came out on 11/16. He installed a new disposal but did not leave me the model name or serial number which I need to register the new disposal. I have tried to contact him, but only get an answering service which passes my message along to him. But no response from him. This was certainly an experience NOT up to your usual standards.

Put in work order for my heater on Friday afternoon. Realize it should've been done earlier but was busy blocking off all cold possible. Now work won't be done until Monday. Just wish it was sooner as I have an elderly cat so have to use heating pad under a blanket to keep him warm enough. Especially with night temps freezing and below. Heater has been running since Thursday night, constantly, trying to heat my condo.

This was second person who said they would come out. They finally did and haven’t heard from them since 2 wks ago when they came to see fridge. Their number goes to a doctor's number also. Very frustrating and not happy. You raised the rates and lowered your standards.

Nick was amazing -- knew exactly what he was doing, explained everything in detail, very helpful for letting us know new parts were available through Kohler's lifetime warranty. Also appreciated that the office called us the day before to confirm. Looking forward to having him return when parts arrive.

Garage Door Opener Battery Replacement: The technician promptly replaced Garage Door Opener Backup Battery. They responded on time and did quick service. Thank you for your service. I definitely recommend door fixers for their prompt service. On time and used their parts and labor.

Keep in touch with customer through the process. We had to call to see why the appointment didn’t follow through. Still haven’t heard anything back after the person on the phone said they would get in touch with technician. I understand the part will take a while to come in.

I found out I had a gas leak on Wednesday and was told some one would be sent out in 24 hours. No one was assigned to my case until Friday and the appointment is Monday!!! I have NO heat in winter!!!

My technician from Sears was very nice and knowledgeable. My problem was that I had no choice in the day and time of my appointment. I had to take off of work for it. There was no flexibility. Plus the way they inform you of the appointment left a lot to be desired. This was Choice Home Warranty.

At first I was shocked I wasn't able to file my claim on the phone. I filed my claim and the experience was great. I received a an email and text. All promises were kept. The vendor kept me informed. Great experience. Thank you.

The processing of the Choice Home Warranty was easy and Danny explained the warranty very well and offered other payment plan options. I am also recommending a friend for this plan. Sarah **. She is interested in the monthly payment plan. You can reach her at the number listed above.

The technician was knowledgeable and professional. I think it was sad that as t I had to wait so long for someone to come and being a senior citizen makes it difficult to get these type of things completed that is why my daughter got this program for me. Your company should be replacing the parts for us.

After 2 months, 3 visits, hundreds of dollars of destroyed food and Thanksgiving Holiday approaching I still do not have a working fridge. Forced to buy new fridge. Why am I paying for coverage when I still ended up paying out of my pocket??

My first experience with Choice was not a good one at all. However I decided to give another try when my freezer was not working properly. I am very pleased with the efficiency of how quickly someone was called, of the technician, and the decision made by Choice. I only wish I could get my money sooner. But to know I am getting it at least allows me to order a new one.

The technician was very good I highly recommend him but I do not recommend Choice to anyone. You look for any way not to approve a claim if it’s not for appliances so I will never get you again. I’m going to AHS next for all three houses mine, my kid's and parent's houses.

I can't boast about Choice Home War. more. They have been GREAT! And the company they sent over for my repair are above and beyond. Keep telling my friends they HAVE to get it. Jim at Rooter King was down to earth but professional.

Plumber had to break through wall (drywall) to find and repair leak in pipe. Stated he does not repair wall as part of this repair but we had to call CHOICE and submit a separate claim for someone to come out and patch wall under kitchen sink where leak was repaired.

The tech, once assigned, was great. However, prior to that Sears A&E was assigned. It took over 2 weeks for the apt. Then 15 minutes before a 4 hour window ended they cancelled. They were not able to reschedule for another 10 days and that was not acceptable.

I called as our my garbage disposal making loud noises and the next day Amazing Grace plumbing Oliver and Luke were here to fix the problem. They were prompt, courteous and professional. And took care of the problem with my garbage disposal. Great company!

The tech was there between the time frame, and did a good job, but if this review was about Choice home warranty don't use this company. Tech made sure there was no mess when he was done and explained everything to me.

Very poor company. I’ve had an outstanding claim for six months. My stovetop burner didn’t work. They came in April and approved for it to get fixed. He didn’t have the part on his truck so drove to get it from the store. They didn’t have it so he ordered it for six months. They have been going back-and-forth with me telling me it’s already been installed and then, "Oh I’m sorry it’s sitting in our office, we didn’t know who it belong to." And now they refused to put it in saying it’s been over 30 days.

It took three days to find a service agent, but when found and responded he did a good job. Replace the entire faucet and valve though it did take two visits. He scheduled the second visit. I did not have to call back.

Call John November 16th to file a claim. They tell me that the person can't get out until the 4 days later. I call the company. Ask them to schedule if they could do it. Earlier they agreed to. They come out. Take all kinds of pictures. Take the day off so I could be here for that. And you guys don't tell me that you will not accept her pictures. But you need to have another company come out but never tell me that company. I see the email. I call them about it. They say that it is a error on your company's part and so then we canceled that appointment. Now I find out that you guys do need them to come out which now they can't get out until the 24th. So now I'm waiting to be waiting close to a month. They say before I can get a hot water heater. This is unacceptable. I will be giving you bad reviews on everything I possibly can.

I liked the prompt attention given by the salesman and was in agreement with the price, because my husband and I are retirees on fixed incomes. I was only disappointed in not given the plan I was set up with and had to call back to the company to make sure that I was paying for the best plan for the services we need, and truly hope that it’s truthful on what they will service for us when we call a claim in and not be told it’s not covered when the technician arrives. Honesty is a very key factor to us.

We recently had a claim for our furnace. CHOICE connected us with a qualified heating and cooling company, Magic Mike's Heating and Cooling. The technicians were very qualified, professional, efficient and friendly. I highly recommend them and plan to use their company in the future for routine maintenance.

Your sales representative was phenomenal. Made sure I understood what I was getting and adamant so I could get the best deal. While I didn't take the additional offers, I think he should be commended for making the effort and remaining professional during the entire call. Give him a raise...

Service technician came and fixed my refrigerator within 20 hours of notifying Choice Home Warranty and he was knowledgeable and friendly and highly skilled! I would recommend Choice Home Warranty for each household! The copay is reasonable and my wife and I have peace of mind going forward with a service such as Choice Home Warranty provides! Thank you!

I have been working to try and unplug a clog system with the help of neighbors and Friends... We had not been totally successful. I called to his home warranty as I should have read out the gate. Spoke to a gentleman named Gio.. Forgive me if that's not the proper spelling. This gentleman read my contract reassuring me that they could get me a certified plumber that could help unplug my problem...THANK YOU!!

I was very upset that my heater was not fixed due to the warranty not covering the problem. I'm going through a difficult time with myself having the only income as my husband is out of work due to colon cancer. I feel like since I've been with your company for several years and make monthly payments but very seldom make a work claim that my heater should of been fixed.

We have a major leak here. It's like a full open faucet. 2 hours and no one has called about coming and status is “we are working on it”. Other times we made a claim, it took 15 minutes for a call back. Generally I'm happy with them, but today is different!

The person did a wonderful job, had good communication and was timely. He was knowledgeable and aware of concerns I would have about destroying tile to access the repair--he provided and showed a good variety of solutions. He was able to respond to each question I raised. Thanks.

Choice helped with my home problem, made the process easy. The reporting system is real easy and the customer service is Top Notch. Case Manager Shauntal was very helpful and professional with my home issue, that got corrected in a very timely manner.

I put in a claim because my washing machine was leaking. Technician Antonio was very professional and was able to diagnose the problem fairly quickly. He was able to answer all of our questions and assist us in the next phase of the process.

I called several heating places & finally found one in my area that accepted Choice. Nobel Men Heating repair was fast! Very professional, was happy to answer all our questions, and showed us what had happened. & to save time in the future if the part in question failed again he took a photo of part & number so he could order it instead of making a second trip out just to do the same. (This is forward thinking), & we as customers greatly appreciate this added step & convenience. I have already recommended Nobel Men to another & will continue to do so in the future.

I made a call to Choice Home Warranty to submit a claim for my stubborn garage door. I received an immediate claims #. The next email I received was about the appointment I had with a garage door tech. The very next day Cardinal Door arrived and fixed my garage door. I am completely satisfied at the work he did and Choice Home Warranty.

Called to ask a question about what was covered on an appliance and was told that appliance is now "not covered" although I was just asking questions about whether specific items would be covered to file a claim.

Always appreciate how quickly my repairs are taken care of quickly. Made easy even when using the automated system to file my claim. Of the issues always start in the evening when everything is closed and first thing in the morning a company has already been dispatched to address the issue including all contact information for me to be able to talk to someone

I had a good experience with my dryer repair. The company called me within 24 hours. The repairman was very clean, polite and professional. He answered my questions. Had the parts in his truck to repair the dryer and was finished in under 1 hour. I was very pleased. Thank you. Mary Lee **

Date of original service was over a week, which was not acceptable. After three phone calls was able to get another within 4 days and this was great as I am a senior and could not get my car out of the garage. All in all was satisfied with service.

I made monthly payments for a plan that didn't even replace a broken toilet. No reason as to why. I filed an appeal and was told that I would hear back within 24 hours. It's now been over 48 and still no word. I should have listened to the reviews and ran the other direction.

The agent I talked with seemed to understand my needs and I felt good about committing to 3 years. Hopefully I won't need the service but if I do I feel like I will get great results. I'm looking forward to seeing the results.

Sears repaired microwave November 12, 2021. The technician Brian was very pleasant. He explained what was wrong and what was needed to repair. He had part with him and it was fixed same day. First time using our Choice warranty. We were very satisfied.

The technician was on time, thorough, and explained everything well. He also fixed our dryer quickly and didn’t make a mess in our house! The warranty is worth it; just for the peace of mind. Something breaks, it’s just a click away. It’s stressful enough not having a refrigerator or dryer. They make this process easy.

I was given excellent service. Within 24 hours a technician came out to my home and told me what was the problem. He email his company. Now I’m waiting to be approved for new equipment. I was told I had to wait after my claim was submitted. Edgar the technician was very nice and informative.

We filed a claim for the first time, apparently, we were wrong on the terms and conditions but we feel you accepted the claim without telling us. What a disappointment. We now are told we have to pay an additional 275 dollars right at Christmas time. We didn't send this company, you did. We feel we trusted the wrong people.

Been 2 weeks and still no heat! Wish they had more technicians to speed up the process. But the tech they did send was very professional and knew his stuff. Just wish they could fix when they come out on 1st call instead of we will have to submit the repairs and then come back to repair or replace.

Was experiencing a bad leak in my bathtub. Plumbing Service was requested. The service was scheduled on time and was completed expertly. Was very well done. I was and am very pleased. I would be pleased to recommend this company.

Scheduled appt was 11am to 3pm. At 3pm received an email stating my appt was rescheduled for the following day. This was done via email. No one called us to verbally notify us appt was rescheduled. Or to even check to see if we'd be available the next day. I had made arrangements for someone to be there for first appt. I don't think it's very professional to book an appt with someone without getting verification that the customer will be available. I don't know who is responsible for this miscommunication-Choice or the Company that was supposed to come to my home. But someone should have called.

The plumber who came was very polite and professional. The most annoying thing of the whole experience is dealing with CHOICE. From the time contact you, it is 24 hours before there is an appointment, which is at least 24 hours away. By the time I call CHOICE, it is an emergency but I never feel like it is an emergency to CHOICE when it takes 2 days to get an appt. and then they don't show up. Two more days for another appt! At least the 2nd providers were prompt and efficient. Make them your FIRST call!

The agent who answered the phone was very professional, very friendly and fast. She’s very polite and took the time to listen. Best customer service experience I’ve had. I voiced out my concern about my heating issue and she really listened.

First, customer service was VERY poor. The dryer repair costs were not reasonable, so Choice determined a replacement was better. That's fine. BUT...they offered just over half of what it would cost to replace it. When I indicated that wasn't sufficient, I received an email from a claims rep. BUT...they didn't respond to my emails. I finally called the 800 number and reached my rep. BUT...she essentially said "tough luck." They based their offer on PRE-covid WHOLESALE pricing, and were unwilling to make any adjustments. Why should I pay full price for service that only covers about 60%? Why should I continue doing business with a company that really doesn't care about customer service, or what is reasonable on claims?

I submitted my claim on Monday morning and had an email within a couple of hours with an appointment for a repair tech to come to assess the issue the following day. A part had to be ordered so the repair had to wait several days. But the repair tech was polite and professional.

He’s a KEEPER! Because of him, I cancelled with AHS and went with you. Ironically, I was speaking to another person with your company when he called. I didn’t answer. I called the number back when I hung up and learned something completely different than the first person I spoke to. Please thank him, again for me. Also, you should advertise that you don’t send calls overseas. Everyone would go with you; just for that reason!

Gentlemen from ever ready came to fix our ice maker. Has to order a part. Very nice person. Any other product that has to be fixed I would like him to come. I called because my washing machine is leaking and he was kind enough to tell me to call it in because it needs a part.

Very polite, knows what he was doing, full of knowledge. I'm very happy for sending a experienced mechanics. By doing this experience I forgot being mad at you guys. At least you send a reliable, polite, experience technician. Maybe I recommend someone?? Do I get discount?

I have not had a bad experience with Choice Home Warranty until this visit. My electrical outlets burned out and had to be changed. The technician was in a very big hurry. He identified the problem and asked me if I would mind if he put a gray outlet in instead of a white. I said yes I do because the rest of my house has white. He put in a dead white outlet and left. He had to have known it was not going to work because he also left his outlet tester plugged into my other outlet and I brought that to his attention while he was trying to leave with a manual from one of my appliances with him.

Timely, accurate and repaired the dishwasher and even cleaned under it for me while he had it pulled out. Gave me instructions on what to do if the problem failed to resolve. Highly recommend Peter for the next appliance repair.

Very easy to get the policy we needed. Cost was a factor in choosing Choice. The time taken to explain our needs and the agent's answer was quick and concise. We were very pleased with the experience and glad we joined Choice.

Malcolm was AWESOME. From the moment he picked up the phone to the end of the conversation, he was professional and courteous. He helped me get full coverage on everything in and around my home and made it work with my budget. I am so grateful and now feel safe and happy knowing that when something happened, we are covered.. Great job Malcolm.

Received email stating technician would arrive between 7AM & 11AM. At 11:30 I called to determine why appointment not kept. Told never morning appointments; tech would arrive between 5 & 7 PM which he did. Rearranged my day for morning appointment and had to rearrange again for afternoon appointment. PROBLEM!!! Choice didn't take time to confirm appointment or notify me their customer. Very inconvenient; lost almost an entire day needlessly. No way to treat a customer!!!

It was a small fix solution and the repairman was on time and gave me hints on maintaining my washer that is over 20 years old. The repairman also offer another service to do maintenance on my dryer for $80. I did not have the funds in my budget to get the service. He explained that the warranty does not provide maintenance on appliances.

Washer, the best long term solution is to replace. CHW was very prompt on options of replace or funds in form of a gift card @ Lowe's to buy our own. We chose Gift card. We are so pleased with the promptness. We love our CHW policy. Thanks.

Other than the fact it took awhile to find a technician to service my fridge, the experience was very good. The technician (Otis) was friendly, courteous, knowledgeable and efficient. I would definitely recommend him again.

It is too complicated system and the answering machine makes the process more difficult over the phone. In the application one has no experience in technical words that are used in repairs and it is difficult to submit the claim.

Control board detached itself from module and had to be reattached.. The technician was very experienced and he knew exactly what the problem was plus he ran some Diagnostics to make sure that everything else was working proper. Once he completed the Diagnostics he did some cleanup where he worked and we were good to go.

I initiated my claim at 9:00am, I received a call from the technician at 10:00 am and he was at my house and competed the job by 2:00pm. The technician, Jon ** of Lighthouse Electric was knowledgeable and efficient! I am very happy with this claim.

The claim I put in was handled very professionally. I was treated with respect when I called to make my claim. My claim was handled quickly and the item I needed replaced was fixed with in a short period of time. I would recommend choice home warranty to my friends and family.

I submitted a claim online, within minutes I had an appointment with a repair company that came out the next day and handled the issue. Now that's what I call Customer service done right!! Thank you Home Warranty team for a great job done!

Very thorough. Explained what was wrong and how it had to be fixed. Levi sought out the problem and tried his best to resolve it in a prompt manner. He took his time and made us feel that the situation will be taken care of.

The rubber boot on our front-loading washer started leaking water. The second time this has happened in 2 years. The serviceman said the part has to be ordered and there is a 2 week delivery time. The last time this happened the repair guy had an extra rubber boot in his truck. Oh well, such are the times we're living in.

The plumber was very knowledgeable and quick on determining the problem and explained why the garbage disposal was not working as designed. He also quickly installed the new device and explained to me what actions I could take to prevent this issue from happening again. Great job and Great service.

I reached out to Choice Home Warranty on Saturday and my heat was back on my Wednesday! Awesome service. The entire process was seamless and I was kept informed throughout. I recommend Choice Home Warranty for peace of mind. Great job, guys!

On Nov. 6th, 2021 came, he looked at our heat system and said he did not know how to adjust our system. But, the first thing he wanted was to be paid. I asked him for a receipt and he said he doesn't write receipts, but will Email me one when when he gets home. I'm still waiting. To me, Mr. William ** was not a good Tech. He spent less than 30 minutes here. He said he would recommend having my coils cleaned. So far, Mr. ** hasn't sent me a receipt or you all a recommendation for repairs. The second Tech. you sent out was very professional, Checked out our heater, found the problem, fixed it. I would HIGHLY RECOMMEND MBM Heat & Air Service. Mike was VERY PROFESSIONAL, COURTEOUS, & KNEW WHAT HE WAS DOING. I would not recommend Mr. ** to anyone, BUT I WOULD HIGHLY RECOMMEND MIKE.

I've lived in my home for 22 years and the technician that was sent to my house yesterday, November 17th to evaluate the problem I am having with my heating system is the best technician I've had yet in all these years. He really knew what the problem was and proceeded to repair it. He did not dance around the problem and tell me that I needed a new system as I've been falsely told before. He is truly an asset to the Bennett and Sons Company. I would highly recommend him to anyone who needs an air conditioning/heating technician.

Tech was very courteous and took the time to explain options and everything he was doing to repair our leak. We had some outside hose bib work that was extra and also was completed efficiently and economically. Good job! I would recommend him to anyone. Choice Warranty took care of our problem in a very timely manner.

Had to purchase new water heater because this insurance would not cover it. Listed as major appliance on policy but would not cover tank. So what does it cover? Didn't help out one bit. Not very satisfied with this company.

The Technician was great, talked me thru everything he did and how to take care of it in the future. Technician was on time and cleaned up his mess, messed, very knowledgeable. I will recommend him to anyone with any Appliance problems.

Problem with ice maker. The repairman done a complete check to find the problem with accuracy and ordered a new ice maker. I am very please with the Choice Home Warranty and the repairman. He was very kind.

Technician contacted me prior to arrival, which was greatly appreciated. Listened to complaint and checked oven, retrieved part from truck and repaired appliance quickly and professionally. Technician was pleasant and knowledgeable with the troubleshooting of the appliance. Pleased with the quality of this Technician and his service.

He was in a rush, quickly get to the problem, and quickly left with $60.00, he could have cleaned the hose if that was a problem, but he told me to clean the exhaust, now I have to buy a new one, the exhaust is broken.

I submitted claim online, was instructed to call the 800 number. My call was met by a machine which made me go through the whole claim process I'd just done online, then told me I'd have to speak to an agent--which I was trying to do. The hold time was long and so I submitted a call back--which I never received. Instead I got an email that my claim was denied. Okay, fine, but why go through all that other? I never spoke to a living human and am not even sure a real person evaluated my claim. So no, it was not satisfying customer service to me.

My technician was amazing. He was thorough and polite. Your company decided they wanted a second opinion now I have to wait an additional 2 weeks for a brand new technician to come out. I find that to be not only ridiculous but completely unprofessional.

The technician, Wendell, is very professional, and clearly explains and details what appliance problems exist. Further, he makes repair suggestions and offers alternatives. He presents himself in a professional manner, while being helpful and accessible. We value his abilities and skill set.

I was a little disappointed because when I purchased this agreement Abram told me that you get guaranteed next day service. It has been four days. I understand I called on the weekend but it was still longer than I expected.

The hold time wasn't as long as I thought it would be. Choice Home Warranty answered all my questions to my satisfaction before setting up the claim. Choice Home Warranty walked me through the process so I would know what to expect. The technician contacted me the next day.

Very quick and professional. Followed instruction. Came on time and left 10 minutes after replacing a part. Accommodated my request for no contact because of my health condition. Very pleased with the service and the company. Thank you for the service.

CSR need to be trained to better communicate with customers. Most of CSR reps has thick accents and do not understand English and it make it hard to communicate. I had to speak to around four CSR reps to get an answer. One of the reps kept reading a script because she was unable to answer. She wasn't informed on company policy.

This was the first time using Choice since signing up. It was a great response, service, and repair person. Yes would recommend Choice to my friends and family. The repair person went over and above what was expected. Great work!!

The gentleman that was doing the work was very professional. Still waiting for the part to come in so the job can be completed. Other than that I am very pleased with the process and would highly recommend this company to anyone.