Choice Home Warranty Reviews

My rep. Mauri was excellent. I had no contact info and wanted to find out about rekeying. She returned my call promptly and helped me. She also explained details of the policy and coverage. She was a pleasure to speak and work with.

We are in the middle of a multi year contract with Choice and at this point, I'm sorry we have to call them at all. Latest issue is that they didn't cover parts to a water heater simply because it was 5 gallons larger than what they cover. Wasn't even trying to get a replacement, just the parts that cost the same regardless of the size. Woman on the phone "CASE MANAGER JAMIE" couldn't have cared less and kept repeating the same line "WE DON'T EVEN COVER THAT UNIT"... thanks, super helpful... go ** yourself.

I entered my acct. # at 9:50 a.m. on your do it yourself web site. I received your reply @ 9:57 a.m. WHAT GREAT SERVICE!!! At 12:25 p.m. I received a call from the "Rising Rooter Plumbing" telling me that their service man would be able to see us on Friday, 12/3/21 between 3 and 8 p.m. But if he can make it this afternoon, would this be okay! I almost dropped the phone. WHAT GREAT SERVICE!!! He was able to make it this evening at 5:40 pm. What a wonderful surprise. I thought that is could be next week before I got service. The man was very nice and he fix the disposal in just a few minutes!!!! YEAH. I am having a party tomorrow... You can be that I will share this wonderful service to all my friends! Thank you so very much! K. **

I will not be renewing with Choice. The technicians have been great, but the process of making a claim is sub-par. I will be going back to the company I used for the last 20 years. I thought Choice would be better.

I had evidence of a water leak in the basement, but couldn’t figure out what was causing it. Two men arrived from Choice Home Warranty and investigated every possible source throughout the house. I couldn’t have asked for a better effort.

Made claim online!! Received confirmation very fast!! Appointment info was sent within 8 hours!! Work done next day!! Job was done fast and to our satisfaction!! Would recommend Choice Warranty To Anyone looking for a home warranty company for your home!!

Our first experience was when our dishwasher was not cleaning our dishes. The service person came out and told us he would need to get a part. I then get an e-mail saying they would give us $247 in gift cards. We declined the gift cards and asked for a check. We also were not happy with the amount. Our dishwasher cost over $800 new. It was a Bosch. They would not give us anymore. Then our furnace didn't want to heat the house. We had a service person come out. There was a leak with the freon. We were told they do not cover (F7) corrosion and would not replace the part. We will not be renewing our warranty plan. People make sure you read the small print and remember they can deny almost everything the way the contract is written.

Appointment was quick, precise, co. was on time. Very very pleasant and explanatory. Excellent customer service. Choice Home Warranty customer service was excellent. Very very very satisfied. I am new to Choice Home Warranty. Was very very surprised by the service I received. They accommodated my needs. I was able to return back to my employment and finish my day.

Repair person come in the time frame Given. Find out the problem and Get the part within 30 minutes and replace the part. Good service. Quick response. We like it. I can recommend to my friends and family members. The person was in hurry.

(Don is returning Saturday to replace my bathtub faucet.)

Placed service call on 11/24/21 and CHW assigned the technician to come on 11/29/21, but Technician never showed up or called on the day of schedule. So I had to call to CHW. When I spoke to representative she said she will contact the plumbing company and reschedule again. I mentioned her to schedule another company and she said I had to pay the service fee twice because I requesting another plumber. However CHW assigned another technician and problem was fixed on 11/30/21 almost 6 days after reporting the issue.

I purchased a multi-year contract with Choice and this was my first call in for an issue. Furnace went out. 27 degrees outside. CHW said technician would be out in 2 days. I called CHW back asking if they could find someone else to come out sooner given that it was below freezing. They said no. I asked to speak with a supervisor (because I know the call center can't always address an issue) and the rep hung up on me. I called back and, rather than explain everything to the new person, asked to speak with a supervisor to resolve an issue and THAT person also hung up on me. (And, no, I wasn't being mean, didn't raise my voice. I simply asked if I could speak with a supervisor or manager.)

After the repairman recommended replacement and CHW agreed, it has taken weeks to settle on a price. I am being given wholesale value for a dryer that I have to pay retail price. Why not CHW pay the wholesale price and replace the dryer? In addition, I am told that it going to take weeks before I receive the store credit to get the replacement. What do I do in the meantime? Totally unacceptable!!!

Choice Home Warranty found a heater repair service and scheduled it for me. I would definitely recommend getting this home warranty because of how smooth and easy the process was. The form was easy to fill out online and they are prompt to get back to you.

The person handling the furnace repair was great. He got it running. He ordered a board for the furnace since that was the cause of it going out. I was glad when he came as the heat I had was from a gas heater only.

Dan from Rental Fixers came right over and addressed the problem. Great service and thorough, I really appreciate it! Choice Home Warranty was great to work with and I recommend them to anyone who wants fast and efficient service!

Choice expeditiously assigned my request so that the technician called within hours of submission, setting up an appointment for the very next day. He was knowledgeable about my needed repair and how the warranty process works. Additionally, he left my home in the same condition before it was after his examination.

Seth **. Totally professional and knowledgeable throughout the phone call. Easy to work with, totally explained every facet of this in easy to understand language. I'd definitely recommend to others looking for this service. So far not one complaint. Would have to wait for a service call to write any further.

Had an issue with the fan on my forced air unit. Easy to schedule, great communication and explained the problem and solution and timeline and stuck to it. Did what they said and stuck to it. Left my place clean.

I was not pleased with the attitude of the agent. When I tell him that I only want 1 year, I have my reasons, and do not appreciate him continuing to badger me with additional plans. If you want to know more about why, you can call me at the above number and we can discuss it.

The technician that came out was amazing however when y’all denied the claim that was gonna cost you $600 to repair my machine and only offered $343 which did not give me enough to replace my exact machine instead tell me that I needed to find a comparable machine different brand that was cheaper. I don’t appreciate that when your sales team is trying to sell us a contract they tell you everything you wanna hear just to get you to sign up and then you get screwed on the back and I can guarantee you that once my policy is up I’ll be switching to American Home Shield.

Went above & beyond to help me get my insurance set up. I am new to the whole home insurance world and he made it easy. Please give this guy a raise, he will do wonderful things for your company in the future.

The service man Dennis who came was good and saw what was wrong with our water heater. It needs to be replaced as it is leaking but the problem we called about is that the element was not always heating the water, so the element was failing. However when the service man saw the tank, he knew it needed to be replaced. Now HWC will not the expense of replacing the tank, only its components. This insurance is worthless.

Our tech was friendly and fast, I was happy when the tech finally came out and fixed the garage door; but, it was a week (Tuesday to Tuesday) before someone came out. I know it was a holiday week, but a week seems excessive. I think Choice Home Warranty could have pushed a little more for faster resolution.

Prior to Mr. ** coming to my house I had 2 service providers never show up. I was skeptical if Mr. ** would show. I was very pleased that he reached out to me several days prior to the scheduled appointment and asked numerous questions in preparation of the appointment. Mr. ** arrived on time, was very courteous and troubleshot the problem rather quickly. He ordered the parts and was back less than 48 hours later. The system is working great. I would make Mr. ** your lead technician of choice. Thank you.

Did my request for repairs over the phone without a live representative and got a reply back about 3 to 4 mins after the tech schedule me the same day within 30 mins and he was very accurate and fast with repairing my dishwasher. Thanks, Choice for your Services!!!

Technician very professional. Knew the problem right away. The part I needed to fix the microwave was no longer made. The microwave is 15 years old and was on its last leg of usefulness. Now I am waiting for the replacement to be installed.

He kept me informed as to his status, arrived and took care of our problem quickly. Very personable. Would definitely want him fixing any appliances we have. I think I’ve said enough please! The only reason I’m continuing is to give him a good review.

I had a problem with a tech but Choice resolve it quickly and tech returned and finish job next day. Choice said no worry service will be provide and it was resolved in last than 24 hours. Choice reassure me and they came thru.

Came and replaced disposal in a hour. Cleaned up their mess. Also the repair men were very nice and did a excellent job. Was here before appointment time which made me happy. I like when people are on time. Like they say time is money.

Although this particular repair to our Well pressure tank wasn't covered I was still glad that we had the warranty. My phone calls were handled very professionally and each person I talked to was great and very helpful. Hopefully I don't need you again any time soon. Lol.

Repair of a leak, too young technician showed up, and a beat up old car, they said it would be $85, no problem when they look at the leak they said they would have to tear out the whole wall to fix the leak, I’ll ask them if they were licensed plumber and they said they had their Journeyman's license, I asked to see it could not find it, ask for receipt for my $85, they said the receipt would have to be sent they did not have one, they talk to the boss, the boss said they would send a receipt which they did but it had no license on the invoice, and they cannot provided one and they drove off. If your companies not gonna provide licensed plumbers or electricians it’s a real problem and the next plumber came out which was Lassens and only replace the washers which took 10 minutes, he was really nice. My experience was horrible with the first Repair guys

I am pleased to know when I call someone answers. And not a robot. Moreover to know the situation I call about has been taken care of. The last person that sent they are knowledgeable of what they doing so my situation was resolved

Had already called in three (3) requested repairs (Washer, Disposer & Home Heating System) with Choice Home Warranty and action taken were prompt and immediate. Technician sent to undergo repairs were very professionals with excellent knowledge of their fields. It is highly likely to recommend to friends for coverage of their appliances. Actually I had already submitted the name of Mrs Wennie G ** with phone # ** to be contacted and recruited to your office but on follow up she said, nobody contacted her.

Entered claim online on Saturday morning and appt was made within 30 minutes for Monday. Service man arrived on time. Told him situation with Central Heat. Went into the attic and spent 30-45 minutes. Came back down and said he had to clean out some areas and after cleaning areas turned heat on and off several times. Heat is working great. Told me a few things that the insurance would not cover, but did not have money for that now. Broke down the 2 items and gave me the price for the first item and should be done in the Spring.

I hate doing business over the phone...hearing issues. The agent I dealt with, was polite, and had a lot of patience. His knowledge of the home warranty business made it easy for me to get the answers I needed to to choose Choice as my home insurer.

I am not going to lie about the services until Choice Warranty do something about my freezer. It's been 6 months and it's still not working correctly. Fix the problem then you will get a better rating until then zero. FIX MY FREEZER. I WOULD APPRECIATE IT SO MUCH. CANNOT SUGAR COAT MY FEELING. YOU STARTED OFF GOOD. NOW YOU STRICTLY STINK.

The repairman from CRS was on time. He was very respectful. He was very professional in assessing the problem, Once done, he explained what he had done to rectify the problem and tested if his solution was able to solve the issue. He was thorough and gave me the reason why I experienced the problem.

My service experience went without a hassle. Arrived early communicated the issue and fixed it. No problem what do ever. Fast turn around after claim. Claim was easy to file everything online. Very smooth process. Would recommend to a friend.

Matthew was a great service rep. He was extremely helpful and very knowledgeable about not only the product he offers, but about competitors' offers as well. I will be adding a Choice Warranty to all my listings. I highly recommend.

Claim was denied even though I had another plumbing company out 2 weeks before I called for service and they told me there was very little sediment in tank!! Claim was denied even though your plumber didn't see any sediment when he drained some water out!! Any water heater that is going on 10 years old is going to have some sediment to be denied for that reason is just plain **. This is my first claim with this company! I WILL BE ASKING FOR A REFUND FOR MY REMAINING CONTRACT!!

My original appt was for 11am-3pm, then at 3pm, I got a message that my appt had been changed to 4p-8pm. An all day wait and not satisfied. When the contractor arrived, I showed them where problems were and they went straight to work to fix the problems. When done, I inspected the repairs and was very satisfied with their work. Thanks.

I was informed by the Claim’s Rep. Peta that Choice Home Warranty No Longer Replace your Refrigerator but gives you $736 dollars to replace it. Where in H- - - will anyone be able to replace a Stainless Steel, Side by Side, Water & Ice Maker Filtered Water, Climate Control Refrigerator for $736? She also told me the Choice Home Warranty will give the Customer what they paid at Wholesale for a White Side by Side Refrigerator!!! That not even close to the type Refrigerator that I have that to be REPLACED. Then, she tells me that my 15 minutes are up and she need to move on to her next 15 minutes call. I was HIGHLY DISAPPOINTED and DISSATISFIED with this kind of service from Choice Home Warranty!!!

Another disappointing experience. Have had service on this particular home for 7 years. Kitchen faucet broke due to normal wear and tear (original fixture). Technician confirmed it was normal wear and tear. However, CHW does not solely go off what technician says. They basically said it was damaged not wear and tear and denied the claim! Even went thru dispute. Very Unhappy!

Technician was nice and polite but he was not able to figure out the issue. He gave some possible situation/error that may have happened, hopefully we will not experience the same problem again. Another thing that bothered me was they took 3 days to send the technician. Anyway overall experience was okies.

Plumber was in my home the day after calling CHOICE. It just doesn't get any better! The plumber was GREAT, made sure the blockage was cleared, and came back next day to install a new disposal that I purchased. It was a good Choice to choose CHOICE for my Home Warranty!

The service company was very professional and fixed the garbage disposal quickly and neatly. Choice responded immediately as soon as I called them and arranged for service and sent an email within minutes notifying me of date and time of service.

When I first purchased the warranty, The person who called me to explain the entire policy to me only called me a few times, always during the day when I was either working or unpacking (within first week after purchase). I asked him to give me some time to get settled and then call me back a couple weeks later. He never called back BUT I forgot about it until I needed it. I called today for a simple Dryer issue. The rep was pleasant and making the claim was super quick. Will let you know after the repair is completed how the rest of the service turns out.

Tech came to my house, very thorough and kind. Told me what the problem was and submitted claim. Choice Home Warranty denied it. When asked why, the CHW agent said the tech submitted diff info than the tech is telling me he submitted. They refuse to speak with myself and the tech at the same time. Tech says they are incorrect on what they claim he submitted. Can’t get anyone at CHW to speak with me and the tech together to clarify. CHW agents would only read from a script and won’t reply via email nor call me back.

Take a little longer to get the appointment set. Need to improve a better & quicker services. Otherwise everything is fine. I am the owner of the property but not living there so do not know exactly the services.

Appointment scheduled and equipment ordered as quickly as could be possible with holiday. The technician was on time and was friendly and got the job done in a timely manner. The first tech that came out was also on time and friendly.

I so appreciate the friendly, professional service I received from Cynthia today. I asked her to call back at a specific time and she did. Right on time. She worked with me to get the product at the price that worked best for our home. She displayed patience and courtesy and I can say that I believe our future will be bright with Choice Home Warranty. Thank you!

There was no technician in our area, but Choice allowed us to file a reimbursement claim and we found a technician to come to our remote area. The plumber came out and diagnosed the problem. Choice was efficient in getting the repairs approved for us. The technician was able to repair for us quickly due to Choice's efficiency.

The agent I spoke to for my home warranty gave me a great quote. I made a Good deal with them for 3 years. Will definitely recommend this company. While doing my research they are the best so far. No complaints.

Very confusing about my first claim. From beginning to the end it all about the price for repair and replace the fixture. I have to discuss your customer service 5/6 times and talked to the technician 5/6 times before fix my light. After weeks later I still had to discuss with the technician and your customer service about my claim and still has not getting a satisfactory answer and waiting and waiting?

We just had a toilet backup and the quickest you could help is 3 days later??? Really??? I could get my own in and hour or so. We needed a bathroom fan replaced and you sent a guy who I did call before his visit and did not do that type of work?? Got my own tech and he did it next day but you would not reimburse me because of all your needs to prove we had work done. His invoice was not good enough. Still have a minor issue with our dishwasher not draining completely as two techs could not really figure it out. So far a very bad experience for us. I'm afraid to call again for an ice maker that stopped working on our fridge.

I called to talk to a person about my claim and how the costs was broken down for a claim about a ceiling fan. When I wanted to know the cost breakdown the representative said, "It is not our policy to give out that information," and she referred me to the handbook. When I looked into the booklet it just states how if a new fan is required it says nothing other than a vague statement about a builder's grade fan will be used for replacement. Because I didn't want just any fan put up, I actually bought a replacement fan to put up at LOWE'S.

Men called within the time frame estimated. They both were congenial and professional. The brass supply line had a pin hole leak. They replaced the line with a new flex hose, plugged in the recirculation pump and the job was complete. The job was completed within one day of their notification.

The tech was very knowledgeable and helpful. Explained problem in a way that I understood. He showed me where the hot water heater was leaking. Explained how we could not repair the existing hot water heater but would need a new heater.

Choice scheduled the service visit and sent me an email to confirmed the technician appointment time. The technician came and diagnosed the problem and ordered the part. Choice approved the repair and they will be back out Thursday morning to complete the job.

Toilets overflow up carpet leap downstairs. Call for plumber on Sunday. Told it will be Wednesday then was told that plumber wasn't sign to come out and up paid myself to get it fixed. Very bad company. Will be changing to better company.

I think this contractor is excellent, arrives when he says he will, calls in advance, is clean and tells you exactly what he is doing. Is friendly and knows what he is doing. Highly recommend, I realize you try to keep your costs down, and some of the other contractors you use (DR. K), maybe do that but in the long run it costs you more when customer needs to have you send someone else out.

I submitted a claim for plumbing work, my claim was processed in a timely manner and the job was completed in a timely manner, the plumbing company was on time, did an thorough inspection, was very aware of COVID protocol, maintained distance and did an awesome job!!!

I been waiting for 2 months to get this fix. I had to go find somebody to fix it now. I'm wait on it to be approved. It already been approved 3 times by 3 plumbers took pictures and paperwork turn in but they did not come out to do the work. I've had water running from my toilet and had to fix the wood under my kitchen sink due to water coming from the faucet. As of today I'm still waiting.

The dryer started when repairman was here He did try to stop and restart and it started. The issue is though when it runs for 5 minutes or longer the machine shuts off and will not work until something cools down on the inside. Dryer not functional right after he left. Ran for 30 minutes and quit. Let it cool down and it will start run for a few minutes you can hear a click and the dryer shuts off. NOT WORKING!! Technician was fine, repair not done!

Tech recommended replace a new refrigerator. It sounds great for us. Choice Home will send a Lowe's e-credit card for less than the half of the value for a new one. It is reasonable. The bad news is Lowe's do not have in stock refrigerators. Covid-19 affect all industries. I would have had prefer the refrigerator to be fixed instead. Anyway, I need to be patient to find the model and color I need.

Representative was very helpful, friendly and polite. He gave me a good quote for my new warranty. He explained the warranty thoroughly and advised everything included in the warranty. So far, I am pleased. I hope have a better experience with this warranty company than my last one.

Very good, knew what he was doing, very polite and answered all my questions. I would use him anytime. Had his mask on. Called to tell me when he would be at my house. Put his booties over shoes prior to entering my house.

Saturday claim serviced on Monday the 22nd. Andringa plumbing came out seven-thirty on Monday morning at seven-thirty. The technician was able to identify the water pump the problem. He was able to unplug the pump and get the furnace working. It is Wednesday December the first and it is not working again. I want to file a claim but am forced to fill this out!

Had a leak under sink. Went online to request service. Shortly thereafter hit a response and 2 days later company came and repaired. Had to replace disposal which he had on vehicle. It was seamless and appreciated. 200% better than the warranty company I had for over 15 years prior to joining Choice Warranty.

I called and spoke to George to find out when someone was coming. Said you didn't have anybody respond to the email you sent out. I wanted to try and call myself and he would not give me in any numbers or names. I called back later and spoke to Alex which was good and gave me a name and number. I also called and talked to Chancey to accept an offer you sent me. I again didn't hear anything. Called back and spoke to Brian which he went ahead and fixed things for me. I am also upset on the $500.00 max that you pay.

This is the first time filing a claim. The response was amazingly quick and I appreciate it. Our appointment to have the ice maker fixed was set for a few days from now. I am pleased with this response. Thank you for all your help.

Home Choice Warranty was pitched and sold to me ($565 for one year) as a service that would repair or replace my major appliances (built-in dishwasher specified) and that I'd only have to pay $65 technician charge to assess/repair/replace. - Dishwasher is a 4yr old GE Profile Stainless Steel ($1, 000) with additional upper wash system and rack for silverware - purchased warranty.

All I wanted was to talk with a real person, I have a claim number. Have no idea if it will be fixed and really disappointed. I had to keep repeating myself since the robot didn't seem to understand a Boston accent.

I was so happy to learn that Choice Home Warranty is located in the United States! I also appreciate their 24 hour call center and being able to get in touch with someone right away. I live in a rural area and love the idea that I can get someone out the same day that I call within 4 hours.

Signing up was quick and easy. They answered all my questions. For me it was the age of my equipment (furnace and air conditioner are old. Have not been updated since the house was built 1997. It's covered) and if it can't be fixed they replace it. Can't beat that deal. I bought the 3 year warranty. Well worth the money. Thank you Choice Home Warranty. Sincerely Jack **

Customer service very helpful and sold me what I needed. Will use you again in the future and will recommend Choice Home Warranty to my friends in the business whenever I get a chance. Have Choice on my new house as well and love it.

Home warranty. The representative that handled my phone call gave me the best service and answered all questions. Made me feel like I was already part of the family. Would not mind recommending this company to anyone that I know. Feeling safe in my new home now.

I was speaking to your sales rep, Jake **. He was selling me on a year service and then asked for my bank information. Before I made a decision, he worked to upsell on a 3 year plan. I asked him to hold while I discussed the matter with family. When I got back to him he had hung up the phone and went through with signing me up for coverage I did not approve. Now here I am 30 minutes into a phone call with retention to alleviate the issue and of course the call just randomly disconnected!

Received a quick response when claim was placed. Service was moved up to a sooner inspection date which was favorably to get repairs completed sooner. Serviceman, accessed the problem and repaired the Furnace. He was professional & friendly. Thanks for work in repairing our furnace with care.

Elizabeth was an excellent customer service representative. She clearly stated what items were covered under the home warranty program and offered a great price and service call charge price. I had read great reviews online and so far I agree completely.

We are grateful for this warranty company. They have walked us each step of the process of replacing our Water Heater. We must have water. Having our policy # nearby was helpful. The company has been in touch several times today to make sure we are not in harm's way.

I was surprised that I was given the option of hiring my own repairman for my dishwasher. I can do that but I would have thought Choice had contractors lined up. I am guessing you are having a hard time finding someone. Now I have to spend time doing that. Is that right? Is that how service calls typically work?

My experience: Within 24 hours of being notified, CHW successfully gets bid for work to be done and selects successfully bidder. The work gets done first time, on time, every time! I plan to renew my CHW warranty March 2022.

Agent had excellent knowledge to help me make decisions. Polite and friendly too! Will recommend to friends and neighbors. Offered many options and helped with my final decision. I had reviewed and compared other home warranty options and feel confident I made the right decision by choosing Choice Home Warranty.

I was bombarded with two calls twice a day for over three months plus I was out of the country and couldn’t pick up until I returned to the US. This is NOT professional behavior. It’s harassment. The contract listed the appliances they covered but in the fine print there were many exclusions!!

Happy with response time so far. Appointment within 25 hrs. Cannot report experience until job is complete, I will write more after tech completes repair. Tech came and shortly after arrival had problem diagnosed. He immediately ordered part and requested approval. Tuesday morning he was back and within an hour new control board was installed and system was warming our cold house. Problem fixed within 48 hrs of reporting it, and everything is back to normal. Thanks to all concerned.

Discussed my claim with Juan today, he was very polite and professional. He informed me that we should be informed very soon as to when an appliance technician will be dispatched to repair our GE wall oven which takes a very, very long time to pre-heat to desired temperature. Since this is the first claim we have submitted within the past 3+ years we have had the policy, we are hopeful for a rapid resolve and repair of our appliance.

I was very surprised to find out that my main heat pump was as bad as it was. Only a couple weeks prior I had been informed via maintenance that all was fine and working well. This company is really true to their word! Although I'm having to pay a "non covered cost" of a few hundred dollars, it beats having to pay several thousands of dollars for the replacement of my unit.

The individual that came out to fix my garbage disposal was very efficient, and quick. He determined that the unit had become defective, and replaced right on the spot in short order. I give him 5 stars because he is quite good.

I have been waiting since Oct 28th for my dryer to be fixed or replaced. I am not happy with your service. I should have stayed with the company I had till last year. This is not good customer service! I will be cancelling my contract. It seems you have no clue who to contact for service. The first guy knew nothing.

The technician was professional and good but the warranty sucks. It does not cover the repairs and doesn't really cover much of anything concerning my needs at this time and that is very upsetting considering you say you are the best. I had the unfortunate pleasure of having to deal with another company on my other home in FL and they covered evenything to do with my dryer and garage door opener. This is very upsetting to me that I have paid all this money for coverage and the first time I go to use it am told it isn't covered.

The technician was good. No issues there. The problem was with CHW. They denied claim for an issue (slab leak) that had not been diagnosed by the technician nor was it applicable to my home (pier and beam). Tech wanted to do a test so that he could diagnose specific issue and location of issue. Contact number for case manager was disabled and non response to email even when urgency indicated.

The technician was knowledgeable and accessed the problem right away. He was able to find a replacement part and relayed the problem to Choice Home warranty. I would use him again. He said we would be hearing from CHW as to the status of our claim.

Thank you, for your services. The representative was clear and understandable. He was knowledgeable in his presentation and quit to return calls when needed. He was in our best interest for my husband and I. I give him a five star rating.

I have had CHW for several years and they always respond quickly and take care of problems I have. They go out of their way to make sure I'm totally satisfied regarding my issues. They are quick to make sure I understand exactly what work I'm receiving and answers any questions I may have.

Don’t waste your time and money with Choice Home Warranty. When it comes to fixing your AC they’ll say it’s a Pre-existing condition!! They’ll refuse to fix anything if it’s too expensive. The worst warranty company out there. I was with a different company for many years and I never had an issue with replacing things. The reason I changed was that the monthly became too high and it took too long for them to fix things. Again, stay away from this company.

Jay of Jay’s Handyman Services did a terrific job of dealing with my broken garbage disposal. He determined quickly that the 14 plus year old disposal was beyond repair and took the steps necessary to inform Choice of his recommendation that the disposal needed to be replaced. And indeed it was replaced. My thanks to Jay.

I recently had a claim for plumbing related issues. If I didn't have this warranty, I would have spent a minimum of $600 including the product purchase + installation. But guess what I spent? Just the deductible of $65. I was so happy that I even gave some good tips to the plumber who fixed issues.

Once the customer says yes shut up. He talked himself out of this sale by repeatedly doing what I asked him not to. I respond to high pressure tactics by saying no. Plus he lied so we were done at that point. No going back.

Technician arrived early (much appreciated), I corrected my original issue and tech made call to validate my other repair was within warranty. Gave me price of repair and did so very quickly. Technician was professional, punctual and precise with his task. Really appreciate him. Great Job.

The response time from the time of claim and the time the technician showed up by my door is less than 24 hours which is very impressive. The technician every knowledgeable and courteous, the fault was identified and order for parts replacement was done expediently, and an appointment for replacement was scheduled. Very impressive.

Although I would have liked to have received earlier service, the technician was efficient and professional in determining and correcting the problem with electrical outlets. He had the right equipment and parts in his truck, explained the issue and made sure his correction was complete before leaving. Good work. Very satisfied.

Our repairman did everything he could to fix the appliance, even though it was not a success. He was kind, courteous, and quickly responded to phone calls or text messages. I will call on him to help with other appliances.

Their website to submit claims and check status of claims is very simple and friendly to use. Claims are scheduled and assigned to technicians on time. They have very good and sound technicians that really have technical know how. Most claims are resolved on a scheduled date.

I was extremely impressed with Jason ** and the way he responded to my plumbing problem. He was prompt, he was efficient and he was professional. I plan to request him if/when I need help in the future, and I plan to refer him to others.

I will be cancelling my contract with you. This is the second time you have denied a claim. I spend so much money with you. Horrible service. I will be switching to a better company who takes better care of their customers.

I submitted my claim in the morning and had an appointment set for later the same day! The technician was very professional and will be returning shortly with the parts for the repair. I was surprised how quickly CHW handled the claim.

The technician from Sears was excellent. Listened very well to what I had to say about the issue, he resolved it quickly and explained VERY well what the problem was, what caused it and how he fixed it. I was really impressed! :)

He got the dryer fixed and had the thermostat part so I didn't have to wait for the part to arrive. He also took a minute to clean the accumulated dust in the dryer without asking which was important to me. Would have been nice if he had his own vacuum. Seemed like he knew what he was doing.

You failed to get a repairman to fix my air conditioner and I had to find and pay someone to fix it. It took you almost 3 months to repair my dryer. You said that you were working on finding someone for the garage door. We were able to contact a repairman at 0900 and by 1430 the doors were fixed and we were able to get the cars out. He doesn't like you. You wanted him to come out, evaluate, and then submit for authorization. Heaven only knows when it would have been approved and when he could get back out to complete repairs so that we could get out of the garage. Now you say you won't reimburse. I want you to cancel my contract and refund the difference between what little you have paid and what I paid. My friends and relatives will be posting to social media the poor quality and efficiency that we have experienced.

The gentleman was very professional and did a good job. He actually was able to come earlier than scheduled which was perfect for us. The clog was farther down than we originally thought but he got the pipe open and I was able to cook my meal. I would highly recommend this technician. I’m proud to say that Mr. ** hires Veterans.

Quick response. Service person was knowledgeable, and made the service call on Saturday, three days before the scheduled time. I would recommend Choice to my friends, and The service man to anyone even if they are not customers of Choice.

The technician was great but to pay this amount for a repair that likely isn't the problem or putting a bandaid on a bigger issue makes no sense. Hopefully the repair and or whole ordeal is quick as with my work schedule. I don't have the time nor patience to deal with a long dragged out process.

I had a pleasant experience with TAQ Services. They arrived on time and were able to fix my problem successfully. I would say that I was really amazed at the knowledge that the tech had about electricity and he was very kind and he had his protection on for Covid. What more can I say?

I do not understand this is the 3rd repair company to come to my home about the SAME problem. Why was I charged another $65.00 for the same service when I has not been fixed. The tech was very nice and seemed concerned.

Our furnace would not turn on and it was cold outside. They told me a tech would be out on Monday, this was Saturday. The tech called and came out on Saturday and fixed the problem, it was a spark igniter. It was fixed in 30 minutes and all we had to pay was the minimal show up fee. Great service!!!

Renewal was easy and a good price. I like having the worry taken away about repairs. Luke was very kind and easy to work with. He gave me a good deal, I think. Recently lost my husband to Covid 19 and just don't need the worry.

I called 5 other Home Warranties this morning and chose Choice Home Warranty. I hope I get the same experience with the coverage of the home. I am also a Realtor and always looking for the best Home Warranty company. Looking forward to sharing my experience.

Allow me to make this a prayer as we just Cerebrated Thanksgiving to the Lord. I thank God for the day l bought a policy with Choice Home Warranty. Their services are second to none with a wide variety of coverage to home appliances including roof for reasonable/additional coverage which is (optional). I just extended my policy today due to their impeccable services. I sincerely appreciate the services rendered to me and l highly recommend them to everyone.

The gentleman that I spoke with at Choice Home was very informative and knowledgeable. I told him about past experiences with another home warranty company I had. The service was not good at all. Hope Choice Home Warranty will be better.

Tech was wonderful! He came fast and was on time. He even called before arriving! The problem is they no longer make the parts needed to fix the microwave and we are not getting a resolution without waiting for a response. I had to call today to give the tech a 10 rating but not allowed to rate CHW. The rep at CHW is looking into the situation. Once again I am not happy with CHW. It seems your policy delay as long as possible ..

We had our dishwasher stop working and they decided to replace. Our dishwasher was $799 without being installed and they only wanted to give us $250. I appealed the decision and our case manager was not only rude but still has not gotten back with us.

I am once again very pleased with the level of service that Choice provided for my family and I and I appreciate the your level of care and professionalism. Please keep up the good work that you do, because I will let you know when I become dissatisfied.

Service man was polite. BUT your service in general SUCKS. I had a Sears service call. When I make my appointment I have to speak to a person in the Philippines. I am told to cool my heel for the day 8 - 5 I will get a text message letting me what time the day before. I live in De. The service was in MD. Didn't have the part in truck. Will come back another 8-5 day wait. My time is just as important as the techs.

The technician called to let me know approximately when he would arrive. This is great! He was able to find the problem and fix it. He showed me what the problem was and my dishwasher is working great! The tech did a great job.

The tech, Nick that came out was great... Very polite, knowledgeable and had all the right tools & parts. Was done in 30 minutes or so. Dishwasher works great again. I would recommend Prompt Appliance Repair LLC. They did a great job.

It was fairly easy to set up a new claim. But we don't appreciate it when you decide to raise our monthly fee and don't let us know. We feel that you should contact us first. We are on social security only and have a limited income. Thank you.

What I've come to find out is when picking a vendor it's 1st come first serve in alphabetical order. I requested a list of area vendors so I could get an earlier date and you couldn't give me one. I call a few other vendors I knew of and found several with a date that week instead of 3 weeks out and after Thanksgiving. (Thanksgiving without a fridge is not fun btw.) I wish there was a process to shop for another service date without giving up the one you have. Or at least provide more than one choice at a time. Other than that the service was fine.

Excellent technician! Arrived early, did excellent job! Showed owner what the problem was and fixed it. Friendly, competent guy who we would definitely recommend to a friend. Hope to have him again if we have another problem.

I looked into several options, and Choice stood out. Friends' recommendations plus the shopping experience made it the right choice for me. Sean (or Shawn) was outstanding in making sure I was comfortable with their offerings and understood all the options available. I hope never have to use the services, but if the need arises I feel like this is good security for my family and our home;.

It took two days to receive help due to holiday overload, which was very frustrating (we would have expected Choice warranty operatives to find someone truly able to come...) but once on-site we found the repair man most capable and amiable. He repaired the fridge/refrigerator in short order. YES!!!!

I was only supposed to pay 60.00 but it ended up costing us 114.00. Tech said that we had to pay for cleaning on the fridge. What’s up with that? I was very happy that the fridge was fixed the same day but not sure why it cost me more.

during the thanksgiving week.

I am very unsatisfied that even tho the warranty covers electrical system, it does not cover wire tracing, or fix possible broken wires. Choice does mention in the details beforehand that it does not include these services, but I feel it is a major part of "Electrical Systems".

I submitted a claim for an issue with my heating system. I received a quick response and was even given an option to hire my own technician while they searched for a suitable technician. Communication went smoothly. They did a great job handling my issue.

I received a service call and was pleasantly surprised by the friendliness, understanding of my position and professional attitude of the plumber. It was the day before Thanksgiving and I needed my faucet replaced. When the job was complete, I was the one with the biggest smile on my face!

Email contact is not good. Prefer live calls to set up times. Customer has no say when you send an email telling us when he's going to show up. Also The technician only accepted cash which was a big inconvenience to both of us. That needs to be said and explained and understood before the technician arrives at the door.

Called to report over the stove microwave not working. Robovoice had a hard time understanding me so I had to repeat myself multiple times. Finally was able to get a claim number and am waiting to be contacted so that the microwave can be checked. I think the problem is with the magnetron tube.

They helped us get a stopped up pipe fixed quickly. The first person did not get the problem reported to our plumber. I called back and spoke with a gentleman who took care of it promptly. Thank you so much. ** of Palestine Texas

My wife and I was very happy to talk to you and very happy with the policy we got. But the young man that we talked to was supposed to send us the info to reach him with his name and contact but never did and he told us to call him when we needed to change anything in the policy or whatever we needed. So who do we talk to now. And being our first day on the plan. This is not a good start.

A leak has been identified by the plumber as resulting from wear and tear of shut off valves. The leak have caused them to rust. The valves are over 20 years old. You stated that the valves have developed corrosion or rust that caused the leak!!! This illogical twisting of the facts is regrettable from reputable company like yours. (The plumber has already submitted the images.)

They accept all forms of payment for the copay. Completed job within 1 day of the request! I would hire them again to perform any needed job this company performs. When he arrived for the repair, he waited patiently for someone to answer.

The tech did find the problem. It wasn’t with the water heater, as I thought. So that was great but he seemed in a hurry and didn’t offer the service to fix it. I would have appreciated that. Otherwise, he did great finding a very strange problem in our older home!

Kailey was very knowledgeable and helpful. She was not pushy and took the time to answer all of my questions. My friend who referred me has been with your company for seven years. Your customer service speaks for itself. Thank you.

The Plumber did a good job. I am not happy that I had to pay for 2 different service calls, when he did both jobs at the same time? At 85.00 a pop, I paid 170.00! When you are on a tight budget, and wonder why the 2 service calls when only one should have been paid!

The customer service rep, Yanike was very professional, thorough and knowledgeable. Awaiting call from company to accept the order and arrange a time for the technician to come and service my unit. I would like to say thank you for making a bad situation less stressful.

Matt was very professional and thorough. Explained all aspects of the home warranty. Had an add on the warranty and was given a thorough explanation. The rate given and service call fee was very competitive. All in all a pleasant experience.

I was very pleased with the answers I got to my questions and hope the service going forward meets expectations. I am looking forward to a good relationship with Choice. This will put all my troubles regarding appliances at ease.

We had a positive experience with CHW and the contractor they sent out to inspect and ultimately replace our tankless hot water heater. It is important to note that the contract specifies that CHW only pays a max of $1,000 for tankless hot water heaters.

Representative was very knowledgeable; very professional and very thorough and very informative. Excellent communicator, as well. I highly recommend this company and will do so as often as possible. Also, I have been using this for between 12-14 months and will continue to do so. Randy

Just getting started with a claim to repair garage door. Claim assistant called me quickly, was thorough, kind and said the claim was being turned over to a technician who would be making contact with me. Very happy with experience so far.

The refrigerator stopped working. I filed a claim with Choice Home Warranty. A technician was dispatched on the same day. He came and determined that the compressor had gone bad. The result was to provide me with replacement cost. Choice home warranty arrived at the decision quickly and sent me applicable $. While I was expecting the $ amount to be higher, I was told that they did what the policy provides for. All in all, a very pleasant experience in the way my claim was handled.

Technician was friendly, courteous and performed a thorough diagnosis. He explained everything very well. Was able to run dishwasher with no leaks. Replaced ice maker. Still no ice. Needs to order a new water valve. I will be notified when he will return.

It’s the Tuesday evening before thanksgiving and I turned my garbage disposal on and it made a horrible noise. Filed a claim and the repair was scheduled for Wednesday before thanksgiving. Repairman showed up on time, checked out the garbage disposal went out and got the claim approved and had a new garbage disposal installed in about 30 minutes. Very fast, very friendly service. Happy I had my home warranty service.

Being a homeowner, once in a while you will have problems, Anytime I called Choice they gave me great c/s and I had gotten my service tech come to me home within the same week, Thumbs up for home warranty.

The repair technician was awesome! He was very professional and direct with the issues. CHW: The repair response, time frame of response and replacement decision from Choice Home Warranty not pleasing. We are very dissatisfied with the process, delay in decision, the options we were provided and the dollar amount for the item. We expected the item to be repaired or given a replacement that matches our refrigerator. We still have non working refrigerator (almost a month) and have to wait weeks to receive the voucher to Lowe’s to apply for the refrigerator which is not even half the price of the model we have.

Professional service technician, courteous, respectful and articulate. Explained repair process from initial assessment to ordering of part(s) and scheduled repair service. Meet expectations of experience and knowledgeable subject matter expert. Now waiting for part to come in and repair of unit.

Quick assessment of the problem. Very knowledgeable, prompt and friendly. Although the problem wasn’t repaired, because of the failed item will have to be ordered. It’s my hope that when the order comes in, he’ll be the one to install it.

We have been very happy with everything. The work, The tech and how pleasant everyone has been. Thank you for your good work. I will start telling our family and friends all about your company. Tthanks for all your excellent work.

Very professional and knowledgeable in his job. Highly recommend this young man / company. Exceeded my expectations based on other plumbers I have dealt with. I received a call when he was on his way. He took his time to explore my problem. This company was sent to me from my home warranty company.

I love Choice Home warranty because they respond quickly and dispatch technicians quickly.. Unlike my previous home warranty company I dealt with they don’t look for ways to get out of paying for repairs, they take care of my needs to make sure I’m happy.. That’s my experience so far.

The technician was great at what he did. Very knowledgeable about the job. My only complaint was that he was late and outside my window block. He called around 9:45 and advised he would be there in an hour but arrived after 11:15. My window is as 7-11am.

We need a new furnace. The company you contracted to has a new furnace in stock but they tell me that you won't accept it because you have to order your own and delivery will take 45 to 90 days. MY FURNACE IS DEAD!!!! IT IS LATE FALL WITH COLD WEATHER AND YOU WANT ME TO WAIT UNTIL LATE WINTER TO GET A NEW FURNACE???? My wife is having surgery for breast cancer next week and she is suppose to recover in a UNHEATED HOUSE???? This little game of yours is nothing but a cheap gimmick to get out of covering the cost of a furnace. So no, I am not happy and I will NEVER EVER recommend your company but I will advise people to look elsewhere!!! I can not begin to describe how angry and how disgusted I am with you folks.

The service provider fixed my problem within minutes and also gave me advice about another issue I wanted fixed. It took quite a long time to get Choice to find a service Provider but I attributed this to the fact that it was a minor problem and close to a holiday.

Mr. ** answered my call on Black Friday and helped me with pricing and telling me about the home warranty. I was able to get my veteran's and Senior discount which I was very happy about. When he explained about the 3 1/2 year home warranty pricing I decided to get it. Thank you and now we feel protected. Michael L.

The technician who came to our harm was absolutely darling. She was super sweet, smart, polite, and capable. She was on time, kept us informed... Had to get a part... and returned precisely when she said she would. Did a great job with the repair.

The repairmen did a great job fixing my heat. They came in and got right work and in no time it was fix ed. They did a great job. I would highly recommend them to my friends and neighbors. Great job guys. Thanks for answering all the questions I had.

I was thinking about purchasing a home warranty. Representative very helpful and was able to offer some great rates. Made decision very easy. Feels better with a burden to be lifted if anything should happen to just pay a deductible.

Updated on 11/30/2021: He called ahead of early arrival. Checked out the water heater and determined its age. Called his company for more information. Finished his work and tried to explain Choice's view on its findings. Seems like the warranty on the heater was still in effect, so Choice has nothing else to do.

Chavarria’s plumbing service did an excellent job of promptly responding and replacing my water heater. CHW had very knowledgeable and friendly service members that answered my questions and quickly approved my claim for the repair/replacement of my home's water heater. Excellent service!

The experience was pleasant and I would definitely recommend a friend. The only thing I didn't care and it didn't cost you a point was the fact that the sales rep kept pushing the extended warranty to save me money in the future after I said no. If I didn't have the money for the first offer to pay for 5 years, I'm not going to have it for the lesser amount of years. I understand the sales tactic but I'm never interested in them and they always drive me towards a more definite "No". I look forward to working with your company. I hope this one is better than my last that I was very loyal.

I was impressed that the repair was able to be completed on the same day that the claim was submitted. The technician that serviced my oven was great and explained the issue. I am highly satisfied with the overall service!

Called on Thanksgiving after microwave stopped, spoke with agent and next day received technician info on e-mail. This is really fast considering that I called on a major holiday, this is great service and the peace of mind that someone will be coming to address the problem.

The technicians arrived in a timely manner. They seemed knowledgeable about the problem and had it repaired in about 1 hour. Very satisfied. If I ever need additional repairs, I would not hesitate to use the same company. So far, no complaints.

Plumber was pleasant and did the repair satisfactorily but after toilet was fixed it seemed like he was suggesting that it be totally replaced within a year. He quoted what seemed to be a pretty high price. This surprised me because when the a/c technician that you referred came, he never tried to sell further services. He did suggest helpful ideas for maintenance which I appreciated.

Although I had some information, I decided to join on blind faith so I don’t know enough yet or had any experience with Choice to make a recommendation. The representative was great and made sure I got the best deal. Looking forward to your information package to see what you will provide for me. I have a good feeling about my choice.

The technician Choice Home Warranty sent to repair our HWH did a great job! Arrived on time and got right to work. He drained the tank and replaced the overflow valve in short order. I would recommend this warranty company to everyone! Thanks for a job well done!

Repair is not complete yet. Waiting for a part to come in. Repair is scheduled for December 9th in the afternoon. Will update after that. The repair technician was ok so far. One of the burners was not working. Thank you.

I was in need and boom you guys got the right guy out here and he took care of the problem. I got the Plumber's card and I will always use him if I need. I recommend everyone to have Choice home Warranty.

The associate was knowledgeable, but robot like and very swift and pushy. I have done my homework on these warranties and do not need to be pushed into something. The associate also mentioned I would receive an email with contract details. I have only received this email.

I have a garden tub with a leaky faucet. You will not cover price for the replacement set. I am paying 65 dollars for them to come out here and then another almost 40.00 for the part. You are ripping me off or they are.

Accurate? Ok, poor customer service from a poor warranty company. She is not someone I want representing my company. And while I'm on this topic, not real impressed or happy either. With your company way of doing business. Josie's attitude and condescending approach to quality customer service is deplorable.

I think that your company is in the business of denying claims. My boiler had a faulty relief valve and you denied the claim because you said that the part was rusty and therefore not covered. However the part that you mentioned as being rusty is not the part in question. And of course there was no rust at all on any of the parts. The service technician resubmitted the claim stating the exact part that was in question and you denied the claim saying that valves are not covered. I paid a lot of money for coverage and so far you have denied complete coverage on every single claim. If there was a way to get a complete refund based on your terrible service I would like to have that done.

It took several days to get a technician over to our home to check on our issue. When he did, and made a recommendation, it was not covered, as always. This part is critical to our furnace, but it isn't covered. We will not be renewing when our time paid for is done.

I'm was totally dissatisfied, when the technician call to get an approval for repair Choice refused to pay for the AC to get proper parts and advise him the straight wire to save money. Instead of putting the correct switch on. I had to pay $265.00 for the correct part to be used. I will be talking to whoever, responsible for approvals. It's unfair to pay for a warranty all year and when it's time to use it, Choice refuse to pay what it takes to repair.

The service was very good and prompt. The only problem I have is that they found that replacing the unit would be cheaper but the amount they offered won’t come close to replacing my unit and I’m suppose to have no cap coverage where if needed they will replace the unit at no charge to me. This is the second time this happened when I had to replace my water heater. I had to put out a lot of money. Thanks so much

This company has gone above and beyond to get my hot water heater repaired. It was hard to find the elements but he did it and even came out the night before Thanksgiving and got it repaired by 9 PM. Excellent company has been in business in this area for over 35 years and I will use them for other issues than Home Warranty

We were able to get an appointment within a reasonable time (less than a week). The technician arrived within the designated time frame and fixed the problem the same day. We have had problems with another warranty service so this experience was such a relief.

The technician was able to fix our sharp drawer microwave immediately and knew exactly what the problems were and saved us from buying a $1500 new one to replace. Choice probably would have given us some money towards a new one but not enough to cover replacing the entire cost, as any home warranty company if he was unable to fix.. Our technician was awesome and so professional and friendly. Would absolutely love if they sent him any time we need an issue with appliances fixed. He saved the day!! Rachid was his name.

I got a plumbing issue on shower. Choice Home Warranty provided quick response and the dispatched technician was very helpful, thank you for the service provided. I greatly appreciate it! I thinks the Choice Home Warranty purchase is a great value. I will keep it for the future.

Everyone was professional. I'm hard of hearing and they accommodated me. Explanations were good. However, I dislike having to shop bids so I hate it when there's a better bid and you have to play that game. Be honest. Shoot me your best bid initially. Once I've signed up, I'm broke. Don't try to continue trying to sell me additional products. Hope you are as thorough in handling a claim. Thank you.

I called Choice on November 11th and as of this survey I still do not have a washing machine to use. Each time I call choice they blame it on Sears. Seems there is an issue getting the parts to fix the washer. Well how is that my issue so now I’ve been sitting going on three weeks with no washer. This is the worst experience I’ve had with any warranty company.

I was told when I purchased this plan that I was able to get my own repair service done and mail in my receipts for reimbursement. I was given the option online when requesting service to have Choice find a tech or I can but it must be done at the beginning of the service request. Now on this last service this week, there was no option only after 9 hours if Choice can't find a tech can you then find one yourself. What happened to my original plan options?