Choice Home Warranty Reviews

I waited one week for my case manager call. I received several reminders about the call. When the time came there was no call from Choice. I had to make more calls to finally get someone to talk with. Then I was told Choice doesn’t replace at full value so the amount offered for replacement of my washer was not even close to replacement costs. Then I was told only a Lowe's gift card would be given when I wanted to shop different stores for a new washer. Why can’t a check be given. I will never renew with Choice or recommend it. I have enough of. Disappointing cases and claims.

Our refrigerator stopped working. It was no longer cooling. The Choice technician quickly spotted the problem: the fan was no longer turning, not because a part was broken but because of excessive icing which in turned was due to a clogged drain tube that would not allow water to escape. He cleared it all up and the fridge is working like new.

Being new to your company she was very patient and helpful with all my questions and went beyond to suggest items that might be of interest to me. Went out of her way to explore any discounts that were available. Very friendly and efficient.

It took her long time to respond and she could not justify the claim amount. She was talking little rude. I was not happy with the claim amount she agreed to give. Overall process took lot of time the time I called for claim and when it was assigned to person to come and see.

So Choice sent a great company to try to fix my washing machines and when they couldn’t fix they gave me money towards a replacement so I would recommend you getting this home warranty!! If you need service they came within few days which was great.

I am very dissatisfied with this warranty. 3 times I have paid the deductible and was denied the claim. When I called I should have been told it was not covered so I cancel my policy. Also I was charged for a month that I was not going to use and Choice does not refund me the money so I'm a very very dissatisfied customer.

HVAC would come on and blow only cold air. Tech showed up early, called first, and quickly and quietly identified and fixed the problem. Has been one week and unit is working as supposed to - blowing only warm, warm air. Tech checked thermostat and filters.

Thomas for the garage repair was awesome! He was timely and was an expert in his field. My garage would not open and close. He took one look and knew how to fix the issue. He's the person I'd recommend for garage issues.

The service/contractor Pioneer Doors called and made their appointment for my rental property garage door issue. I had made arrangements to meet the repairman there at the property. He arrived before I could get to the property, made the repair and left. I was not able to pay at time of service but was able to contact the company to pay the fee. I would have liked to see what he adjusted ...but not possible as he left already! I was disappointed that I could not see the reapair issue and meet the repairman in person. They also told me that my remote keypad was not covered under this warranty and would be a separate charge to change the codes as it had been working prior to this adjustment and now does not open the garage door anymore... that is my only way into the garage from outside. I had to gain entry thru the house with the tenant/guests assistance to open the garage to check that it was functioning properly that day.

The highly qualified technician came out to assess my over the range microwave. He stated that the side of the door is cracked and will need to be replaced. He also stated that he sees this a lot because it's the regular we at and tear of a microwave. The technician said that the door will need to be replaced. Well the good Ole people at CHW said it was not covered under my agreement. I am so confused, disappointed and frustrated with CHW!!!

Pete was the best technician we've ever had work on our AC unit. Responded same day, identified problem, fixed next morning after approval by CHW of repair. Frankly the CHW approval process was the only bad link in the chain.

I got straight answers to all my questions. Very knowledgeable about everything. Would recommend them to anyone. Can’t beat the price of the warranty for a year. They helped with other things I needed covered as well. I checked other home warranties and this one is the best for the money.

Choice, in general, is lacking. The last tech was very good. This is not always true. Previously techs have not always been qualified, had one who had been in business less than a year. I find choice "CHEAP" and difficult to deal with.

I am especially impressed with the quick response I receive when filing a claim, and the follow-up. I have also been pleased with the technicians that have been sent out. They have also been totally satisfactory. Wish I had chosen CHOICE Warranty sooner!

Very enthusiastically the sales guy sold the Choice Warranty and I eagerly bought it not to worry about paying countless amounts in bills for repairs, to technicians, etc. When I initiated a first claim, the response time and website was very prompt and all stellar there and when we got to the issue, they pull out a red tape, and the words one does not want to hear for your claim "It's not covered". There you have it. I'll wait to see how they handle something in the future.

I had an appt with Sears to fix my refrigerator. It was a day I could not do. I cancelled the Sears appt. Later I called to get a new date. I had to call someone at CHW who takes care of getting a new date. I am waiting for a new date, but haven't received one yet. It has been several days now that I am waiting. What happened?

Myles was polite, understanding and took the time to answer all my questions. He did not seem to mind my re-asking for clarity. He also explained the various items covered. I appreciate him and feel I can rest assured that I made the right choice.

Arrangements were made to have plumber replace and install disposal to kitchen sink. He was to come on December 16, 2021 between the hours of 3 to 8:00 pm. I tried to contact him earlier but he would not return my call. He did not appear nor call. I would gel.

Bryan the Sears service technician was excellent. He inspected the dishwasher, explained what was wrong and ordered the parts to fix the dishwasher. Excellent service we were. Pleasantly surprised of the service provided and the knowledge of the Sears repair technician.

The technician performed service and corrected issue promptly. He was professional, polite and fully competent. I would recommend our program to anybody. The technician allowed for any questions and answered them clearly and demonstrated how the issues developed. He showed up on time and was compliant with Covid protocols.

The workers could not complete the job without rewiring the electrical problem and they did a good job. The cost was not that expensive but I thought it would be covered by CHW. I will continue to use the company.

Dwayne is a great guy. He’s been to our home a few times always does a great job. Highly recommended to anyone that needs plumbing from very basic to involved work. He’s reliable, friendly and leaves our home clean. Thank you again!

I have already given recommendations. Had a visitor in our home while he was replacing our disposable. He asked for contact information so he would use him in the future. He was very informative, sharing his recommendations of how to use the new disposable.

The company called me on time and keep schedule on time. He has Very good experience. He took few minutes to find the problem and provided the solution. He placed ordering part and called next day. Set up fix date. I like him. Keep promise and good service. Thanks. John

Thanks Choice Home Warranty for your fast response and assisting us to diagnose the problem quickly in 24 hours requesting due to this urgent issue. Good customer service. Also, we are pleased with your technician's professionalism. Would recommend to other.

At first, I was upset because the person who wrote up the first claim put dishwasher for my issue instead of washer. Then when I realized the problem, the second representative told me they would let the technician know it was a washer instead of a dishwasher. Then the technician didn’t show up the day they were supposed to. I had stayed home waiting for four hours. When they hadn’t showed up, I called again. This time the representative told me that the second representative should have begun a new claim because of the discrepancy between dishwasher and washer. He began a new claim. Then the technician was given a wrong phone number for me.

Great job. I would recommend L&J plumbing! The workers were fast and knowledgeable! They called before they arrived and continued the work until the problem was solved. The prior plumbing company came out twice but were unable to complete the job. I paid a second plumber to fix our problem. Thank you for sending us a real professional.

They were fast and efficient with my claim. The service is worth the money to cover your home. I did have my doubts about it at first but they proved me wrong. I encourage everyone to get it.... Thank you very much for helping me with my heating.

I was pleased with the response and Diagnosis of the problem, also your decision. My question is if you have decided to replace the dryer and I agreed to the terms if you chose Lowe’s as the merchant to shop with why not send the e-gift card immediately.

1st time used after over year coverage. Little hard to make claim but guys that came out fixed it. Now working well. Just called again for electrical problem. A bit more complicated so we hope for same results. A little bit of time to come out for appt and hope they can come soon and fix this issue.

Happy with the replacement, 2 young Mexican fellows did a good job, not much English, but still did a good job of communicating in other ways plus phone call from the office. Highly recommended for AC and for Choice warranty. Very pleased.

Our toilet was leaking onto the floor, wasn't an apparent easy fix. The plumber came in a very timely fashion, replace a couple things, tighten something else and everything is fine. Apparently Very satisfied with choice of plumber. I would definitely recommend Choice Home warranty to other people.

Contact was informative and relative to the information I needed to determine the cost and what was covered. Since I have not used it yet, still unknown how great it may be. A bad experience with another Warranty company has left a sour taste in my mouth.

Was assured window mounted units would be covered since we don't have central air. Claim was denied. We were assured of coverage even though contract states otherwise. It was not put in writing. This should have been done. I also submitted a review on December 14 2021.

Plumber called and said he wouldn't be able to come because your company has a bad reputation of payment to the contractor, taking months to pay. We hired him anyway and he only charged us $50 instead of the $85 copay.

I was having a problem with my heater. I forgot I had Choice Home Warranty, I called and received an appointment the next day. I was given a 4 hour window but the service person called earlier and let me know he was on the way. I was so happy with that and I didn't have to wait around the house all day. He was very polite, we went over the problem and he checked it out. After finding the problem he went over it with me. After fixing the problem he double checked and let me know if there were any more problems to give him a call.

I will be short and to the point, the only reason I purchased today besides the product was the lady I worked with. She was persistent but very pleasant and accommodating. Knew the product and very professional.. I have a couple other properties here in Illinois that I will look at in the future. Thanks. She could take as well as deliver, I appreciate that in people.

Heard from the plumber the next day....not even 24 hours later! Scheduled appt and fixed problems. Have used Choice warranty for a number of years and can only say Thank You. My contract does not expire for some time and will renew with them again.

My garbage disposal is leaking every time I turn it on. There was a replacement on it from the Choice Home Warranty worker but from there it started to leak so it seems that the job was not a success and was hoping it can be done right and not have this kind of problem again.

The setup appointment was quickly done. The Technician was on time, and very competent. When he had to call the warranty company due to a part use no longer available, the approval for the new replacement part was quick.

My complaint is covered in my appeal submission to you. I have a great concern now about the integrity of a program that I have signed up for and pre-paid for three years. If this issue is not resolved with you I intend to communicate that with my community so that others do not make the mistake of selecting your home coverage.

I called and requested that the company come one day early and they did. The technician was on time and very professional. Now my heating system is working again. I was very satisfied with the service call. Thank you for sending that company.

My dishwasher was leaking during use. Mike came to the house and drained the excess water from the unit. He determined that the timer was bad and said that he had to order the replacement timer, which arrived at my door four days later. Waiting for him to return tomorrow to install the new timer. Mike is very professional and certainly knew how to find the problem. Very good service!

We had an awesome experience with our repair and was grateful for the quick response once our work order was submitted. The company that was sent to our home was very knowledgeable and efficient while determining the issue. And completing the repair. I highly recommend them and look forward to future contact and service performed by them. We have tried other home warranties but we’re not satisfied with them.

I waited for him to call me. He never came to my home. I received a text around 3:00 pm but I was waiting for a call and didn't get the text. Please don't text me because I don't look at my phone that often.

The technician was very nice, and he explained that our compressor was shot. He said that we needed a new refrigerator. We now are waiting for a replacement, because we lost a lot of frozen food. It had to be thrown out. We are hoping to get our replacement quick!

The technician was here and told me that he had to contact you for repair authorization. Have not heard back from him or the company. What is going on? This is very disturbing. I paid for coverage and you ignore me. Please answer this asap.

So we are not able to rate less than 3 stars. The warranty company initially assigned a horrible tech who was unresponsive and never showed up after days of rescheduling. There was no credit or comp. The next contractor met expectations.

I am pleased with the repairmen. But is disappointed with the reject of services. I have process an appeal to your decision on rejecting services. I have been a Choice Warranty customer for many years. Also I was under the impression we are required to pay $60 but I had to pay $85 to Sears. Why???

I am a customer of CHW for many years (6-7 years). Because I brought the CHW plan, it saves me time and money. Every time my appliance is broken, I just call CHW, they always respond immediately and send someone to my home to repair it. It gives me peace of mind knowing that whatever happens in my home, CHW will take care of it! I give them 4 stars instead of 5 is because when the large appliance is broken, their replacement money isn't enough to cover all the replacements you brought from the store.

We had very good experience with electrician as he took care of electric fault. I highly recommend service to other people. Electrician was very knowledgeable and know its stuff very well. He took extra time to get the work done.

Thank technician was great He was on time, nice and he listened to what I had to say. He took his time and explained to me what he found and then he fixed it. He was able to come out when he said he would. He called the day before he came out to confirm the appointment with me.

Ezee E technician was awesome. Courteous and very professional. He came in and diagnosed the problem and fixed it on the spot. He was in and out in about 30 minutes. He was all about his business and made sure I was a happy customer. I would recommend this company to everyone that needs their appliances repaired.

Cody from Cactus Plumbing was prompt, courteous and very knowledgeable about the problem with our toilet plumbing. Did not take him very long to identify the issue and worked quickly to resolve it. Would recommend him and the company. Nice job!

Our technician was very knowledgeable and courteous. He found the problem quickly and was able to make the necessary repairs. He came when he said he would and called prior to his visit. I would highly recommend him to others.

Chris was very professional and thoroughly complete in assessing my problem. Thank you for being here quickly and making sure we can use our dishwasher without having having any more problems. He showed me what the problem might have been and what to look for in the future.

I made a big mistake buying this warranty! Don't make the same mistake I did. A complete waste of money. It's a simple scam. They sucker you in, and then keep taking your money, and then refuse to cover you. You'll just get stuck and lose your money. You've been warned!

Problem was diagnosed very quickly. New water heater was installed in 24 hours. Very satisfied. The plumber assigned did a great job. Glad that we had the warranty coverage. Big savings. Had to come up w/ very little out of our pocket. Thank you.

The contractor was prompt in contacting me for an appointment. The Tech arrived on time, listen to my problem and was able to get the necessary approval to do the work in a matter of minutes. He left the site clean, was polite and very professional. I would highly recommend using Choice Home Warranty and MaeDae Electric LLC to all my friends and real estate clients.

Choice seemed to have trouble finding someone to work on my system so they offered me the option to find my own technician. I did and they fixed my septic the day I called then, but the reimbursement process was too time consuming to get my septic system operational again so I just paid the technician and did not pursue reimbursement.

The Choice Warranty Representative was professional and made the appointment immediately. The technician that came to my house was also very professional and resolved the problem. It was not a clear cut problem but he persisted until he found and resolved the problem. So far I am happy with Choice warranty.

I called Choice Home Warranty at 10 am on Tuesday morning and I had an appointment for Thursday with a service person. That is really fast service. I am very happy with Choice Home Warranty. I have never had this kind of service before with any service people.

Repair person rescheduled 3 times prior to the original visit, ordered the part, still don’t have a repaired dishwasher. Was scheduled to complete the repair but the repairs were not completed because the only person that works for the repair company is sick with the flu. Patiently Waiting since 12/3/21.

It was very easy to create my very first service request with CHW. I promptly received notification with a service provider, date and time scheduled, and option to change the date and time if needed. I will have more to say once my first request has been completed (i.e. quality of service, timeliness, completeness of service, did the technician leave a mess, and etc.)

Very good company. Thanks for all you do. Have enjoyed the companies that come out to help us. We appreciate it and hopefully continue doing business with Choice Warranty. The only thing to make it better if you would move the call center back to USA. Very hard to understand the people when speaking on the phone with someone overseas. Language barrier.

Serviceman came right on time, reviewed the situation and made his professional diagnosis. I am very happy with Choice Home Warranty and their service. My refrigerator is to be replaced due to recurring manufacturing issues. I sure appreciate my warranty.

Excellent and very professionally and within his time range. He call me the night before to confirm the appointment time .. He was very courteous. I don’t know whatever to say about him. I wish all of Choice Home Warranty service representative was as courteous and knowledgeable as this man.

Took two weeks to get repair appointment. Tech was good. Problem is delay in having questions answered by case manager. Depending on how long it takes to receive check pay out will determine if we sign back up. Response from CHOICE is very slow.

I have been without a fridge since 11/1. You all knew any 11/20, that you we’re going to replace it but you only offered $493 for a $2000 fridge. Later, a case manager offer $736. Again, very low, but I accepted it. Now I’m told, it takes 30 days to process. So I won’t get a fridge until after January 8, 2022. I’m disabled, my husband is on dialysis and has congestive heart failure and we have 2 grandchildren with food allergies. We have been getting food from food banks and friends. We can not go to a store every other day for food. We are now out of money and now Child Protective Services has contacted us because we can’t store or keep food. Thanks so very much!

Good Day, I have had a Home Insurance policy with Choice Home Warranty for about 2 years. In that time I tried to use my home warranty and filed a claim 2 separate times. 1 was for a fault on my Pool heater manifold that cracked, and Yes I did have the additional coverage on my pool and components. This claim was quickly denied stating the damage was cause by a Nature event. Meaning it was cold outside and felt the damages were caused by freezing of the water in the component. Ok, I did not like the answer but it is what it is.

Choice Warranty has very poor customer service and several of the Contractors that they sent to our home over the year have not been helpful or skilled at all. Recently, we had a leak in our ceiling so we filed a claim to have a plumber sent from Choice Warranty. It took 10 days for the plumber to schedule an appointment with us. He shows up and doesn't even look at the plumbing. He said it was our shower door that was leaking, but there was no water coming from the shower door. He didn't even bother checking the drain or anything in the shower even after we told him that we've had a pipe that was clogged in the past that may be the same issue this time that is causing the leak. Instead he said that we needed a whole new shower door and tile job done, which was not true. I paid $60 for an incompetent plumber to make a false diagnosis for our shower leak.

Gina was very pleasant and kind. I love the fact that I wasn’t on the phone that long. She went over the whole contract and everything was so simple. I choose this company because there was 2 thing on there that wasn’t on the rest.

Your policy as it relates to our 2nd refrigerator clearly states that YOU will repair or REPLACE our refrigerator. You have done neither. In fact, you are cramming an insufficient $500 down our throats. $800 is needed. We would have settled for $650. I am seeking satisfaction through different venues. The way we were treated is appalling.

The technician from Murray's plumbing was great. He was patient through, explained what the problem was and proceeded to fix it. I will recommend Choice Home Warranty and Murray's plumbing to all I know. I have already recommended Choice to family and friends.

CPR Plumbing were amazing. They did a great job from the staff in the office to the technician that did the work. They were professional and so very nice to work with and the repairs were done and all is working great.

Could not say enough about this home warranty company. Had an issue with water heater and they promptly had me a service call scheduled. My issue was fixed that day. Easy breezy and would recommend to anyone without a home warranty to get one. No hassle and unbelievably easy to use.

While I was very pleased with Dave from Sassaman, I am most disappointed with Choice. They denied any further work because they incorrectly assumed that the technician had to go through concrete to get to the leak. There is no concrete involved. It is a piece of paneling and instead of asking for further information, they just denied any further work so I still have a leak and cannot do any wash in my washing machine.

The technician was on time, very efficient and courteous. He explained what the issues were, what would need to be done and what the options were. The technician was was very professional and I would highly recommend this company to my friends.

That was pro, as we agree, no more charges besides $65, this is how you make business. Thank you. The guy came on time, know what to do, having the right tools, was nice and kind. I will definitely recommend to my friends about it, so will make sure more people know about your company.

Paramount Plumbing and Gas was Extremely quick in responding and arriving to my house the next morning. Excellent service. I would definitely recommend this company in the future. Thank you so much Patrick of Paramount Plumbing. Job well done. This was actually the first great experience I had with a home warranty program.

I had a well pump go bad…so I filed a claim. Turns out they only covered 500 dollars of a 1800 dollar bill…also I had to pay a 85 dollar service call fee. Found out the technician told me without using a warranty his service call is only 75 dollars. Needless to say Choice Home Warranty is a joke and waste of money. They do not cover what they say they cover. Don’t not waste your money. I am currently looking for someone else.

The techs they assign have been great and very knowledgeable. But if you have to have a major appliance replaced be prepared to fork out some money as they always choose a cash buyout in lieu of replacement option. Their price guide book was not made in this century. The email they send says that this is the faster option and allows for me to upgrade if I desire. But the amount they offer doesn't come close to what a modern day appliance costs. I am not looking for the top of the line item here but something close to what I had would be nice without having to pay more than half the cost out of pocket. Not sure why they give you the option to want to talk to someone about the automated offer cause they can't change anything about it.

Incredibly disappointed with this process. Denial of claim ridiculous and unwarranted & being I MUST fill out an email form instead of calling is impersonal and lacks customer service. Considering canceling policy since I feel I was misled on coverage for rental home.

My job is not completed, but the initial visit was very good. Technician was friendly and very polite. I was comfortable with him. He explained that a part would be ordered and the company would return to fix my heat.

The electrician Kevin arrived at our home on time and was polite and helpful. Kevin had to take the fan apart and repair it so it no longer made an unacceptable noise that prevented us from sleeping. The fan is now quiet and working well.

Service tech was here and looked at the dryer. He found the problem to be the motor so he put an order in for one. It will come here through the mail and on January 12, he will install it for us. Great service.

Signing up was easy. Plan was explained thoroughly and was able to add option with having a well on the property. Very affordable to cover all major appliances, heating and air conditioning. Just getting started with Choice and am hopeful submitting a claim will be as easy.

Fast friendly and efficient service from both the Operator and the technician. The technician arrived on time and the operator was able to address all of my concerns. After I filed a claim the company was very quick to get back and make sure my needs were met.

The claim was cancelled, because my neighbor was able to fix the issue. The company was not able to find a technician to help, but that has never happened before and isn’t the company’s fault. I have always been satisfied with the company’s service.

They were prompt and courteous to snaked out my drain. I gave them 4 stars because it was the second time coming out and I'm not sure what cause the problem to begin with however I needed help right away and they came through.

The technician was prompt and professional. The light switched worked when the technician left, 10 minutes later it stopped working. I called the technician and he returned to make certain that everything was connected properly and in working order before leaving again. I would highly recommend.

You pay $40, $50 some dollars a month and then they want to fight you on getting your stuff replaced. My sump pump needs replaced. Do you think they're covering it... no. They denied the claim so what's the point of having a home warranty if they won't cover anything.

Jarrett ** from J&J is the best tech in the Vegas area. He knows what he is doing and will not try to fix it. He cleaned up a mess the previous tech left when my a/c broke in the summer and had my heat warming up my house in no time last night. He is very professional and the best.

Gator plumbing got me squeezed in even when 1 problem became 2! It was handled by a friendly, professional who managed to give me some tips along the way. Very neat and tidy and conscious of his surroundings. I’ve had multiple encounters with Gator Plumbing and they have all been the best. I would not want to use anyone else! I thank Choice Home Warranty for hooking me up with the best!! **** (All gold ⭐️.)

I was having trouble with a light socket in my kitchen. It was very easy to report my problem. I was given a date for repair. The technician came and repaired my light fixture and even changed a light bulb for me in my hallway because I am elderly and I am unable to do it myself.

Put in a claim for my fridge, took a few days just to find a technician. Irritating but obviously not that big of a deal. The tech makes it to my house and basically tells me the fridge is on its way out. After talking to the tech while he looked over my fridge he informs me that I'm going to have my work cut out for me when it comes to dealing with CHW over the replacement. Believe it or not, he explained exactly what has happened this far. They send me some low ball offer to replace my fridge and in lieu of a check or any comparable replacement they pretend like their doing me a favor and give me a giftcard to Lowes!

Quick response time. Set the appointment quickly. Technician showed up on time. Diagnose the problem, got the appliance running. Came back the next day and replace the part. Very satisfied. This is what I was hoping for when I signed up with Choice Warranty. I hope every experience if needed is like this. Good first impression.

Choice set me up major fast, the Tech communicated well, showed up on time w/ a can-do, friendly attitude - made the repair (a roller) quickly and easily w/o leaving a disaster behind! Dryer worked as well as new - minimum hassle and an efficient, accurate, repair! No complaints here!

This was money well spent for the security of knowing that I'm covered for a major repair. Had this policy in the past and had to use it once and service was quick and good. So, I just bought the policy again.

The technicians provided by CHW were from Comfort Air in Hammond LA. They were the best! Extremely knowledgeable, efficient, and great guys to boot! I would highly recommend this company and these specific techs. Both of my issues were addressed successfully within two days.

Just a quick note to tell you that my experience with signing on with Choice Warranty was very pleasant. The agent was very professional and answered all my questions. In addition he was not pushy in trying to get a sale. The policy has better features and pricing than other companies. Thank you.

Young man it came out to repair my air condition was quite pleasant and refreshing. I would most definitely recommend him to my friends and family. Outstanding! I look forward to using Choice home warranty whenever I have any problems in my home.

I just enrolled with Choice Home Warranty, I spoke with Phil and he was so nice on explaining coverage and his best offer to the new clients. So I have to see the performances for further ratings. The cost is reasonably good to me. Thank you.

Benjamin (came from Sears techs) was excellent. Professional, knowledgeable, knew exactly what he was doing and got the job done quickly. He was the second technician Choice sent out as the first kid (nice, but clueless) was way over his head. Thankfully, Choice reassigned the job to Benjamin…!

The heating system was not working as it should on Sunday. I called and made a claim and Mr. Bryan ** came in on Monday and was able to fix the problem, he was professional and polite. He wore a mask, as well as covering his shoes in respect to my home. I had to call Royal Air Heating and Cooling in the morning because the time conflicted with a doctor's appointment I had. It was not a problem for them at all, the technician arrived within 30 minutes of my calling. I was so impressed. I previously had home warranty with another company and never had service this quickly. This was the first time I had to use my Choice Home Warranty and I am so glad I made the switch. I am definitely a satisfied customer.

Every time that I have file a claim it was done quickly without any worry. I highly recommend this company as quickly get back to you about your claim. As I am a senior and have no knowledge of repair appliances.

Called in a work order on my refrigerator's ice maker... After several attempts to repair Choice Warranty did not return my repeated calls for them to honor their contract which states they would replace my appliance if they could not repair my item!!

I just signed up for my policy today. Gina was wonderful about offering me every option possible to save money. My only sadness is that for people like myself, who are on a fixed income, can’t get the discounts that people with money can get, because we cannot pay the full amount upfront. My only request would be that you would offer the wonderful discounts for those of us who can only pay monthly.

The seller of our home purchased a home warranty for us and we could not be any more grateful than we are! I have been wary of home warranties until now. CHOICE Home Warranty provides us with quick response time and amazing service. Our hot water heater quit working correctly and we made a claim. Ken Johnson Plumbing came out and they were professional, kind and informative. I will definitely be renewing our policy with CHOICE Home Warranty and would recommend them to any Homeowner.

Matthew was very helpful and informative. Being a veteran he explained the discount I was eligible for, which I took advantage of. The reviews are what pointed me to Choice, I recommend it for you also. I will certainly be telling my friends & family about the offer I received.

Heater went out On Monday and you have somebody coming on Tuesday to already fix it really appreciate it. It’s cold in North Dakota this time of year. You always give the name of the company and who is going to be coming out and their phone number in case you have to change it that is really helpful.

AC repair Which was normal wear and tear was not fully paid for. I had to call. Ready to cancel my five year subscription. Repair was $685. Choice warranty only paid $500. Being on a fixed income $185 was not easy for me to pay along with $65 for the initial visit which I had to pay twice because the first technician did nothing. It would be nice to be reimbursed for the 185+. The second $65 I should not have had to pay again. I live in Texas and my AC unit is on 24 seven to prevent mildew which was necessary to be repaired Because normal wear and tear on those motors to circulate the AC To all the rooms in my condo. I was not her happy customer. I should have not paid Any money. It should’ve been fully covered. Would be nice to receive a check for $185 and the $65 double payment Reimbursed to me.

I have created a ticket to send technician to fix fuse tripping issue. Time to send the technician to fix issue took more than 10 days by Choice Warranty. If it can be quick, that will be really helpful. I was expecting to send the technician will be available soon.

The gentleman who showed up was very polite, courteous and helpful. I would use him again. Very good, great, wonderful, nice, polite, courteous, knowledgable. He explained what I asked in a very simple way.

The second person that I talked to was very rude. I have a speech problem and he did not time take time to hear my problem. He just switched me over to talk to speech to someone else. That is very wrong and under professional.

Justin was pleasant to work with. I feel this policy will decrease any concerns with any concerns about a problem I make have with my home. I like the idea of the 3years worry-free about making insurance payments and when I renew I have the lowest rate I could get.

Technician was very thorough and friendly. Answered all my questions and even offered future recommendations for maintenance. Communicated an hour before arriving to make sure I would be home and showed up at the exact time he said he would be there. Cleaned up and asked if there were any other needs he could assist with before leaving.

My problem was handled quickly and fixed by a true professional the next day. The appointment was set up by 6 AM in the morning. I called it in at 1 AM. That is very fast. I could not be happier with my experience.

The person on the phone was very helpful. She took my information and explained what steps to take for a quicker response from my technician. I would recommend Choice Home Warranty to a friend and as a Realtor I will continue selling these policies to my clients.

The technician diagnosed the problem quick and we received the parts quickly (about 2 days after the tech was there) however they aren't scheduled to fix our washer until this Thursday putting us out of a washer for well over a week. With 5 children this has really been a strain on us.

Drip in kitchen. Drip in shower. Technician communicated everything with me, what was wrong and exactly what was needed to make repairs. He then let me know exactly when he could return and we were able to coordinate our schedule for his return. He was prompt, courteous, and efficient.

Talked to a manager. She is sending me two forms. One for the contractor to fill out and another that we will be picking our own contractor. We really appreciate your help and advice in this matter. Thank you so much!

The amount offered to replace my washer is unrealistic. After paying for the service fee, installation and delivery there is no money left for a washer and what is left would buy a wash board. My case manager Andre basically read from a script and laughed in my face. Based on this outcome I am not sure I would recommend this insurance to anyone.

I was very displeased with the way my last claim was treated. CHW was unwilling to be flexible and settle my claim in an amicable manner. I am so upset with CHW that I am going to cancel the remainder of my warranty.

Our downstairs gas furnace went out and I put in a claim and had someone out the next day. Our technician Fred really took his time to find the issue and returned on 3 separate occasions to make sure that the problem was fixed. He was so kind and did an amazing job.

Technician was great and accommodating. He told me everything that was going on with my issue and cleaned up after every area he touched. Great experience and I will definitely use this technician moving forward. He also fixed something that was in addition to my complaint.

My refrigerator has broke many times. This time Choice choice to replace and not repair again. I have talked to the Choice representative and I am waiting to receive my Lowe's gift card. Have not received yet??

Technician had to order a new part. He made another appointment for me for Dec. 22. Hopefully the part will be available and installed early on that date because I have lots of company coming for Christmas and need to do some baking. 3 stars because job couldn't be completed but the technician was very knowledgeable, efficient and pleasant.

This service was amazing! The tech, Manuel, was so courteous and quickly fixed my dishwasher. He showed me how to clean the filter and made sure my dishwasher operated correctly. He explained what was wrong and I appreciated his help.

Our unit was 32 years old. And quit working. Leaking Freon. They said it was intentional not normal wear and tear. It was 32 yrs old,I don’t understand. We would never ram a screwdriver into the unit as they said we did. It was the fins were damaged as that is why they are on outside to protect the coils. After discussing with the case worker assigned to us. They agreed to give us $100. The new unit cost $5500. I will not be renewing after this contract is expired.

The technician you sent out was so knowledgeable and professional. He kept us updated on the time he would be at our home. Very pleasant to deal with! We are very pleased with the response that Choice Warranty was able to provide. Put in a claim online in the AM and the technician was here in the afternoon.

The service rep was very professional and knowledgeable on the problem on my dryer issue. He was clean and polite and timely. His attitude and appearance is important to allow a person in my home. This will ensure my future membership with your company? Thank you.

Very efficient service. Promptly attended. CHW has very very systematic approach and you can track the process at any time. The technician was very very professional and knowledgeable. He explained the problem with the Dryer. We are very happy with the way this claim was handled.

My repair need was filled very promptly by a very nice, courteous, knowledgeable serviceman from 68 Construction. He got right to work fixing my leaking toilet, diagnosed the problem quickly, and had everything back to normal very quickly in spite of having to remove the toilet and re-install it.

Three different furnace repair men could not find our problem but wanted to sell us new units. Choice repair man found it and we only needed a small part which he came back and installed. He saved us thousands of dollars.

Walked into my house and the first thing I noticed was that my house was cold, the downstairs heater was not working, I tried to do my homeowner troubleshooting drills, no help. I called Choice and within 24 hours, I had a technician at my house. In walks Mike from Southern Techs, I could tell by his line of questions that he was very knowledgeable and he went out of his way to make me, the homeowner feel comfortable. He ordered the part and within a day or two the heat was back on. Great job on both ends!!

I should be reimbursed my service fee. You sent a company July 28, 2021, Allstate Services and they put in a new thermostat for my AC/heat. It was summer so I never used the heat. Only the AC. The tech that came today, Dec 13, 2021 from AB&E Heat and Cooling noticed right away that the heat wires were not connected in the thermostat and that was why I had to request another service call now. The company in July, Allstate Services installed the thermostat incorrectly, which caused me to have to have another call oput to fix the problem. The tech at AB&E that came out today, Dec 13, 2021, noticed the problem immediately and corrected it. He told me that whoever installed it did not do correctly. He fixed the issue and now works great. I should be reimbursed the service fees because the other company did not install properly.

Contacted Choice Home Warranty online requesting service on dryer that was making squeaking noise and washer that was leaking on front bottom. Repairman was scheduled for five days later. He replaced bad belt pulley on dryer and advised washer could not be economic to repair. Choice negotiated partial payment in lieu of repair to washer.

My pool pump was not working properly. I filed a claim with Choice Warranty. A professional was out the same day. The repairs were made promptly and the repair person stayed to give advice on things I could do to avoid future repairs!

Sales Rep appears to be using a haggling and pressure tactic. After I informed him I didn’t want to prepaid for 3 years and will try it out for one year, he appear be disappointed and hung up. Definitely am thinking about canceling since this may be a representation of what I’ll be dealing with should I need to file a claim.

Fast and easy appointment set up. Was originally scheduled a few days out, then got updated to two days earlier. Technician diagnosed the problem and made temp repair until new parts come in. Waiting on new parts now, but quick service, and got me going again.

I am satisfied with the warranty service. I have used the service two times. Each time a technician was prompt in rendering assistance. When it was determined my system was not covered by warranty I received some assistance towards a new unit. I recommend Choice Warranty for you service needs.

Mike (Moussy Srougo) was great to work with. He was persistent but not bothersome. He gave me some options to close an extended term. Volunteered to help me as a senior. Much appreciated his style and clarity. Will recommend to others.

Our heat pump kept starting and stopping. We submitted a ticket to get it fixed. The Company assigned didn't have experience Trane techs, but CHW insisted they were qualified when I questioned it. The first tech came out and said it was a bad TVX valve in the outside unit that it needed replacement. Two days later we received a notice from CHW that a new company had been assigned to our problem and would show up 6 days later. They came out. tested, and said that the system had too much coolant and was overpressuring. He bled the excess off and it has worked properly ever since. (The R410 in the system was added 6 months earlier on a CHW service call.)

A technician was sent to evaluate my claim December 8, 2021. My claim was processed, and I was notified of approval on December 9, 2021. I appreciate the quick turnaround. Also, the service contractor explained what he found wrong and advised me of the claim process. He was very professional. Keep up the good work.

Technician was very good. I have a problem with Choice warranty. The company has tried repeatedly to contact you and you will not answer them. My garage door still is not working. Claim number **. Please let me know what is going on with this claim.

The customer service representative was extremely professional and knowledgeable throughout the entire process. He explained all options available to me to make an informed decision. I was pleased to learn I can pay monthly instead of paying for the entire year upfront.

Our experience was completed and the tech was very professional and took his time to answer questions. The service was a pleasant experience. We have had a contract with Choice since 2018 and will continue to renew. It's a peace of mind.

The tech seems only want to do minimal evaluation. On first visit he did not run the washing machine long enough to replicate the issue. He had to be prompted. Then had to make a second visit to further assess.

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No problem at all. The man who came to repair the AC did a great job - he was extremely helpful and the major part of the problem was part of the thermostat. He checked the system and it was fine but the thermostat had completely malfunctioned and the was able to reset everything. I love working with Choice Home Warranty Company. My only complaint was that I live in Bartow, the company is is Sanford and the technician was in Melbourne before coming here. If you don't know your map of Florida - it is a three hour drive from Melbourne and then another 2 hours (without traffic) to Sanford.

They're very responsive, and can get the job done within a week depending on your availability. The contractors that they hire are respectable. However, my only complaint is their policy for repairs. My garbage disposal had a crack and started to leak through the seams. Choice Warranty did not accept the claim because it was not covered under their normal wear and tear policy.

I highly recommend Choice warranty. They always respond quickly in sending someone out to fixed the problem. Plum-Co tech was on time and did a great job. This was my second job in a week. The first was my dryer stop heating and the Sears tech had the part he needed on the truck and fixed it the same day.

Tom ** is always amazing to us, our team & most importantly, our clients! My hot water tank went out and Tom didn’t skip a beat! He got on top of it right away and assured me we would be taken care of. Whenever we have issues, I know Tom & CHW has our back!

The repair person came on a Dec 1 and was quick to discover the MW problem. He ordered the part and it was sent to our home on the 8th. The repairman came on the 10th and got the job finished with no problems. We have no complaints as to the service or the repair person you sent.

He was polite, professional, came in, got the job done, & left things clean when he was finished. My toilet works, doesn't leak & doesn't move. I was very please with the quick response, & the professionalism of the gentleman they sent. Thank you.

Tech was great! The part that’s not right is that I have been a faithful customer and have to pay an additional fee to have an electrician come to my home. No CALL so far??? The AC tech was very knowledgeable and professional!! Thanks Kevin!!!

The repairmen have been diligently working to resolve the problem. They think that this next trip will have it fixed. They replaced the auger motor. Then they ordered a controller board. This next attempt will be a different controller board. This should do it.

Placed warranty call on a Friday and service scheduled the following Thursday. I have recommended Choice Home Warranty to at least 8 of my personal friends. I am a little concerned after reading some of the negative feedback from existing customers.

If I had been asked to do the survey a year ago I probably would’ve rated Choice Home Warranty with a 1 out of 10. It seems as though they have (finally) got their act together and my rating currently is now a 9 out of 10. They reacted to my recent garage door problem/claim in a very prompt fashion and the local technician fixed my problem on his first visit. Keep up the good work….

Every time I had a problem Choice Warranty was always there and very professional! Great warranty company. Hands down I would recommend this company to all my friends and family! You can't go wrong! Because something will eventually happen. Great great company.

The plumber you sent to us was very knowledgable and friendly and explained well what needed to be done. Since he did not have the new water faucet, he then scheduled his return in a few days. He was prompt and got the work completed as needed.

While a technician is usually dispatched in a good time, my furnace replacement in the home I just moved to was denied. I was then told to confirm a part was still under warranty and Choice would have it installed. I have made 3 calls and sent 3 emails over past 3 1/2 weeks trying to confirm yes, get a resolution and heat in my home. My family is cold and frustrated.

Teddy did a fantastic job of fixing my garage door opener. It had a broken part and Teddy replaced it, cleaned up the motor shell, lubricated necessary parts and adjusted the door opening and closing perfectly. Also, he was friendly and knew his stuff extremely well.

New to me house clothes washer drain was backing up into the kitchen sink. Put in an online claim and had a response quickly and a contractor scheduled. Drain issue couldn’t be fixed by snake so replacement pipe had to go in. Choice covered the snake but would not the new pipe (WISH THIS WAS TAKEN CARE OF). Great contractor. K&C drain worked into the night to get us back going.

I am very happy. I was told it would cost $650 to repair and told me it was something else wrong. Technician installed a new thermostat and adjusted the igniters, which were out of alignment, and that was all that was needed.

While not ideal, Choice made the process very transparent and they were very forthcoming and honest and I appreciate them and am very grateful to have been a choice customer during this time where my washer machine didn't work. Thank you Choice Home Warranty for helping me.

Oliver ** is AMAZING! He fixed my heating system and took the time to explain to me what caused the heat not to go on and how it was fixed. I will be using him going forward and telling my friends how efficient you are. The last two times I have needed help, Choice has sent people out until the problem was solved. Olive Air & Heating LLC did a superb job! Thank you for sending this vendor! Barbara **, Phoenix, AZ

The company was SO difficult to contact to change date of service as assigned time was not convenient. I was given window of 11-3 p.m. Service person arrived after 5 p.m. Said company gave him window of 3-8 p.m. Confusing for everyone.. Anyhow service gentleman was excellent.

Called in a claim the first time under my Home Choice policy and filing the claim over the telephone was not very good since the claim is shown as a house electrical issue and it is not and but have a claim number for that one **. Not satisfied. I was able to then file the claim under choicehomewarranty.com and that worked better since I could better define the problem I am having with my electric range and so have another claim number for same problem **.

Everything went smoothly and done in a timely fashion. I can't say enough how happy I was with how everything was handled. I have no complaints at all and I am sure I will be happy the next time I need service. Thank you so much.

I am so happy with Choice Home Warranty service. I dumped American home Shield and American Residential Warranty since I had very horrible experiences with them. They’re very quick collecting the service fee but so slow processing your claims. Unlike with Choice, they assigned the service in few hours and settled the claim right away. Thank you for your great service!

I spoke with joseph. He told me I could contact him directly if I have any questions or concerns. I called to ask about the policy and it was not directly to him like he told me. I am ready to cancelled just because he lied to me. This is not the way you start a new warranty. He said his name and number would be on the email he sent and it is not.

Because you could not organize a technician in a timely manner for our plumbing leak, we chose to use our own plumber. For our particular situation we could not wait or we would have experienced huge damage. I’m very dissatisfied with your response to our situation and will be hesitant to recommend you to anyone else in our community. We tried to follow your reimbursement process but in our situation it was very cumbersome and not reactive enough for our situation.

When you call In and you don’t want to wait on hold, they said that you will not lose your place in line. They do not call you back. I called twice! If you say you’re going to call someone back call them back.

I called in a service request for a kitchen sink leak and the repairman informed me that we had 2 leaks. One leak was the faucet and the other leak was from the garage disposal. After he contacted Choice Home, they informed him that only the faucet was to be repaired for the service call. If I wanted the disposal repaired, I would have to pay a second deductible. I feel as though it should have all been the same service call because the same repairman could have fixed both. Does not sound like good customer service to me…

When you make a claim the follow up came within one day, Really great to work with. If we had any questions they would always be there to help and follow up with a great response. It is easy to get a hold of someone either on the computer or by phone.

Clinton was very knowledgeable & professional. He took the time to slip me into his schedule a day early to troubleshoot the problem. The parts required need to be approved by Choice to correct the problem. Thank you for the quick response.

I woke up Wednesday morning and noticed the water was not getting hot, I tried troubleshooting the water heater but had no luck. I called Choice and they had a plumber out the next morning. Our plumber Stan was able to quickly identify the problem and order the parts needed for the repair for us. The parts came in the next day and Stan returned about two hours after I informed him they were here. He swapped out the parts in about twenty minutes fixing the issue, thirty minutes later I had hot water again. There is nothing quite like that hot shower after taking cold showers for two days. Stan was incredibly helpful! He was punctual, kind, and very informative. Thanks again Stan and the entire Choice team!

While the tech that came out was professional and we think final go to the problem, the overall experience has been awful. The first tech did nothing to fix the issue and the problem was worse when he left. Choice did not get someone out immediately and we lost over 300 dollars in food. Waiting on a part to come so still no repair. Another week without a refrigerator.

Very dependable, pleasant and efficient. Would recomend. Worked hard and cleaned up after himself. Was good at describing what the problem was, had the right tools for the repair and knew how to use them. A A A A + +.

So far so good. The repairman came to inspect the pump, got the repair approved and now has to order parts (which will take several days) before coming back to finish up. I do wish it hadn't taken so many days to get to this point (called in on Sunday, repairman came on Friday). The repairman is friendly and does seem competent.

It was negotiated by your Ms Lydia brilliantly as she understood the issue and resolved with caring as well very customer driven fashion. Highly impressed by this case Manager. Highly recommend as have been a member over 6 years. Shaharyar. Please recognize Ms Lydia.

I called Choice Home Warranty because I had to have two big items repaired. It was easy to go online to report my repairs. The service people sent out for both issues were great. They were on time and very helpful. Both items needed a replacement part and the techs had the parts on their truck.

I’m really not happy right now with Choice Warranty. I overlooked the first time you didn’t pay a claim. Now this is the second time. I’m thinking of changing home warranty companies. I’m very unhappy with Choice Warranty at this time.

They were very quick in setting up a appointment for me with a garage door company. That was good for me. The belt had come out of my garage door opener and my car was stuck inside the garage. I am very glad that the issue was resolved quickly.

I called in for service for the garbage disposal through the automated system it was fast and easy but I was not too happy that is made my appt for me but fortunately the next day worked out for us. The technician was very professional showed up on time replaced the disposal within an hour cleaned up when finished, Excellent service by provider.

Received service one day after I requested it. Technician kept me informed on when he was coming and was very professional and fixed my oven. I requested service online for the first time and it was convenient and worked very well.

The technician who came out was quick and wrote a complete report about what he found. I have no complaints about his appearance, behavior, or skills. He apparently had not been told to bring another person with him in case he had to move the dryer; I simply cannot help with that task. I hope to deal with that company again.

The tech was courteous and professional. He went over what problems we had with our HVAC. The tech gave us advice and tips to help the situation. He recommended a new unit. Waiting for CHW to respond. We'll see what CHW does and how long it takes.

Warranty company sent out a technician the very next day and fixed our issue while finding another issue that was done by a different company. We liked the a/c company so much we called them to check our system to make sure we wouldn't have any more surprises. I'm very happy with the outcome.

Have been with CHW for many years, recently, a tenant reported that the heating sys didn't work, I made claim to CHW, and got quick responses, technician was dispatched same day to the site for maintenance, problem solved. Very satisfied with CHW services.

Guru service came and serviced our microwave, needed part. Not in stock. Stayed in touch and in a couple days parts arrived. Jason ** returned, repaired the microwave, all working well. Jason said let him know if it goes out again. Seems there could have had internal issues, as of now we’re 100% satisfied with our Choice warranty and especially with Jason, We called Choice on Sunday. Repair service their Monday morning, we're satisfied with Choice.