Choice Home Warranty Reviews

Response to my claim was quick. The technician was able to immediately diagnose the problem and he had the part in the truck. He made the repair quickly, quietly (important because my wife works from home in the next room), and cleanly.

Received a good estimate on services for 13 months and I went with it. The sales person was able to work with me in defining a great rate and it was a successful transaction. I would recommend Choice Warranty as their policy has changed to cover quite a bit of additional equipment with very little additional cost.

My electric bills were over $400 for two straight months. I noticed my heat was running all day and never fully reaching the temperature it was set for. My technician JW thoroughly investigated and found my system was wired to turn my AV and heat on simultaneously. He fixed the problem and my heat has been adequate ever since.

Updated on 06/23/2023: I believe Chase Home Warranty is a fraudulent company that no consumer should put trust in. I have been a customer for years with no claims and then had to place two valid claims that were denied and after many calls and threats to sue the company, they still would not replace a two year old appliance and only gave me 40% of its value as a claim and said it was clear in the policy that is all they were obligated to do. There are many other warranty companies much better than this one, but this is one of the biggest not because of quality or service, but because of mass advertising.

Choice responded very quickly to my claim with a scheduled repair time (same day as I submitted the claim). Timely follow-up from contractor, and prompt arrival time. Friendly and efficient service technician. I have had two claims with Choice so far, and they have both been very positive - heads and tails above the previous home warranty company I used.

Service man showed up 2 hours late but when he got here he was very professional. Did his job very well. Cleaned up everything. Explained what the problem was and what he did to fix it. I was very satisfied.

Fiore came and did the required work. Very pleased dealing with him. Has been to my house 4 times and each time he was very professional. Very happy with his work and I highly recommend him. He replaced by sump pump which failed to work.

BST Plumbing did a good job, was on time and saved us money. Bradley walked us through what he was doing and made sure nothing was leaking and that everything was secure. Bradley is honest and I recommend BST Plumbing.

The tech was able to determine the issue was not a malfunctioning a/c unit, but an electrical issue. A follow up visit by an electrician friend of mine confirmed this and he was able to easily fix the problem after a few minutes (a bad connection).

It was truly a wonderful experience this evening. In terms of providing me with the correct information, in order that I could make an informed decision to join Choice Home Warranty. The service mentioned during our conversation was very detail concerning what plan would fit my home.

At first I was disappointed, the first tech came out and it was determined that it was not the dryer but a electrical issue. So a electrician had to be called. The first guy acted like we should of known this and was bothered by us wasting his time. The second guy (electrician) was great. Fixed the problem with no issues. However I did have to pay for the second service call. So only one star for the first call and 5 for the second = 3 overall.

I would have given you 5 stars, but I didn't think I should have waited until the following week to get a plumber to my house. I talked to the plumber who was assigned to me he was to be here between 3- 8 pm. He did call me and asked to take a picture of my faucet which I did and hadn't heard from him since. That was Tuesday. I called on Thursday. I had to wait you sent him another request or whatever had to wait to see if I heard from him then on Friday you put in another work order for a different plumber. I want you to know they were awesome! They came on Monday at the time they promised and had it fixed in no time. Five Stars for Arizona VIP Plumbing. They were awesome.

for the ice maker issue (first claim) and the slow-draining bathroom sink drain, current claim # **. Your company has been professional and provides quality service and repairs when needed. I am hopeful that both of these concerns will be rectified and completed to our mutual satisfaction.

This feedback is only for my experience during the purchase of the plan. Jordan, the salesperson was very knowledgeable and thorough in giving me information on different plans, etc… The real experience will be if I need to use the services and how the response will be!

The gentleman that came to do the repair was efficient and professional. He did his job quickly and correctly. I was very pleased with his politeness and knowledge of the mechanics of the garage door and hoe to repair it.

Micheal arrived promptly. Emptied under the counter items. Determined garbage disposal was from 2013. Went to his truck go get a replacement. Very quickly installed it. It was functioning when he gathered his tools. Paid cash for the copay. He then prepared an invoice.

My heat went out late Feb and later that next day had to buy another furnace. They looked at air conditioner and said, "Oh that looks rough." Tried to turn it on and it wouldn't turn on even when set low. I paid 7,000.00 for furnace and air conditioner.

We were VERY pleased with the technician from Sears. He was prompt, courteous, and did a great job. He went above and beyond to make sure the dryer was vented properly etc.... Thank you. Also CHW was prompt in setting up the appointment.

I had been advised by son consider a home warranty policy. l thought this was an easy online process and covers all the areas that could cost me an unexpected and costly replacement expense at any time. I am relieved knowing all of these expenses are covered.

Choice Home Warranty is not a good company. They will not pay their claims. They are lies, they are lies, they you lies, but will not pay theirs claims. They will not pay theirs claims. They want to buy their services, but will not pay. Bad services. I have try to call them, they will not answer phone.

Constant price increases from other companies had me do a price check. Hopefully this will not happen with Choice. American Home Shield has been my warranty for 9+ years. A better policy cost was offered when I told them about canceling in April 7th, 2023 but could not match Choice.

Very professional agent. Went over all of my options. Satisfied with contract I purchased. Looking forward to working with your company if the need arises. Read customer reviews and they seemed pleased. I have had AHS for years and when compressor in my HVAC went bad this winter 30 degree temperatures took them 31 days to repair. I had to use my repair company for repairs then they reimbursed me. We had 4 diagnostic estimates and it still took that long to approve.

Everything went fine until I tried to log into my new account and could not get anywhere. If this is not corrected I will probably cancel the subscription. I don't understand how a company can present a customer with such frustrating behavior. Is it an early indication of the type of service that will be provided?

I had to call a Plumber in my area because CHW could not locate anyone after a week of reporting my plumbing issues in my master bath. Today they came to fix the sinks but did not have time to complete faucet on garden tub. I will have to reschedule a time for 21/2 to 3 hours for them to come back. Luckily I went ahead and purchased parts for sinks so there was no waiting time. Still wondering if I will be reimbursed.

I placed a claim by phone, fully describing the problem, including a description of the faulty part. I was assured there was no problem and an agent was sent. After the agent verified the problem and called Choice which denied the claim. Therefore I was charged 60.00 for no service and I ended up paying the agent not only the 60.00, but 200.00 extra for him to fix the problem. I have no problem with the agent - he did what he came to do. I think that I am owed at least a refund of the 60.00.

Very fast response after my initial call with a claim that my dryer was not drying completely. Technician from Complete Appliance Service arrived as scheduled and performed a thorough diagnostic test on the dryer and determined parts have to ordered to complete repair. He explained it would take about a week for parts to arrive and he would call to schedule new visit.

Gentleman was friendly, on time, fixed problem quickly. Explained the problem, took the time to show me why the problem happened, cleaned up, wore a mask. I would absolutely recommend him anytime for any plumbing problem. He explained what to do if the problem occurred again. The gentleman's name is Carlos, with Potter Sewer & Drain Cleaner.

Rep Gerald was awesome. Explained the entire warranty to me. Got all the info I needed to get. He also explained the difference between the homeowner's policy and this warranty and who covers what. Got the policy a few minutes later. Happy customer.

Needed a leak under my kitchen sink fixed. It took two times. The second time they had to replace the parts that were possibly worn out, with that the leak is done. I recommend this company for doing their plumbing needs. They seem to be honest and forthright in their dealings. Highly recommend them.

Choice Home scheduled my claim very fast and had a technician at my home to see what needed to be repaired. The company they chose was on time and very professional. Gave me all the information of what the problem was and took plenty of pictures for his report. Gave me recommendations.

Very professional company. Best service ever. Very pleased through out the entire process. First time I was explained the problem and how to maintain it. Would appreciate more service from this company when needed. Thank you so much for selecting them. Very respectful. Went above and beyond. Thank you.

They call excessively to offer you their plans, but I already knew how the their plans operate. It is a wonderful program and cost saving price on repairs around the home. Whether it's appliances or home repair it is the best on repair or replacing if can not be fixed.

When I called yesterday, after looking up on phone the best home warranty companies. I choose this group due to extremely polite conversation. They explained every thing and gave me a great price. I’m with another home warranty and very unhappy with them. I had no problem switching to Choice.

We are extremely grateful and satisfied with Fenivs Air and Heating for their prompt and courteous response to our problem. The part came in and was installed in a very timely manner. Thank you so much to all who were involved.

I provided my info online to Choice, and within minutes I received a call back from Choice. So I spoke to their sales representative. His name was Will, he gave me a price a quote and information I needed about Choice Home Warranty, and what it covers etc. Will was very professional, polite, patient, and thorough in explaining everything to me and how it works! Thanks so much Will! Great job!

This was my first claim. My phone volume was up and my first and only language is English. But I found it very difficult to understand the person I was speaking with. The questions were repetitive and some didn't make sense. I stated I noticed the dishwasher leaking two days ago during a wash, and was then asked if it was leaking water.

Kevco was great. They arrived on time and took care of the problem. So far so good. Very knowledgeable & professional. Our problem seems to have been resolved. Thanks for your prompt service. It was definitely appreciated. I will recommend.

I called for a quote and information regarding the Choice Home Warranty. I was very pleased with the information I received and purchased a new warranty. The gentleman named Jeff who helped me was professional, kind, patient, and a credit to your company.

I had two issues with my fairly new refrigerator (3 years old), and the service person they sent to my house was very professional, courteous, and respectful of my home (he covered his shoes!). And although I was frustrated with the whole situation, he took the time to explain what the issue was, and said he would make sure to get it fixed as soon as possible. There are still good service people out there!

Within a 1hr I made a claim a technician call me and came to house. He was very professional and told me my ac problems. He was very nice and got my part ordered for me. He told me once the part was arrived he would be there.

Very courteous, knowledgeable, friendly and patient. I always look forward to having Choice to come at my home because they never fail to repair what’s broken. They always call back to see how they’d are working. They are so polite and respectful. I like the timing. They always come out at a reasonable time.

Great customer service! I’m new to Choice and this was my first claim. She was helpful in every way. She got my claim submitted and explained the process. She gave me much comfort. My microwave is no longer working. She explained to pay my deductible to the company and they will take care of the rest. I appreciate her for helping me.

Dishwasher stopped working but repairman was not able to find the correct part for the 20+ old Kenmore model. Choice said they would replace the dishwasher after trying to work with them for about six months. They offered me only 246 dollars to replace it with a model from Lowe's. Not enough to buy a dishwasher and would barely cover an install. Will not renew with them again!!

Choice Home Warranty offered great customer service. The representative was knowledgeable, patient, and very courteous. The representative took the time to go over several options and plans with me to best fit my needs. I look forward to your service, and I would gladly recommend Choice Home Warranty to my friends.

Downstairs dual flush toilet needed a new seal to prevent running. Jason from OSP Plumbing was excellent. He answered all our questions and let me watch everything he was doing. He called before his visit as promised and showed up knowledgeable and prepared.

I was directed to an automated system and was able to report the problem quickly and easily. I didn’t have to wait on the phone for a live person and that made my reporting real easy and fast. This review is totally unbiased.

Two of the exhaust fans in my 2nd floor bathrooms decided they no longer wanted to work and Andrey from IV Tech came and repaired both of them within a few days. He was prompt, very nice, and very neat while he worked. It was a pleasure to have him in my home. The door on the dishwasher also decided to break on the same weekend and the young man from AB Repair who came to repair it was prompt, pleasant, and efficient. It was a pleasure to have him in my home also. Thank you Choice Warranty for the prompt and efficient repair of the various problems in my home!

Jerry was very helpful and very kind. He spoke with enthusiasm and like he really wanted to help and make sure I was satisfied. He took his time and apologized for a slow moving computer issue which there was no way his fault. I appreciate the time he took to get me the best deal and to also be so patient with my loud baby in the background. If possible he should be recognized for this exemplary customer service. I truly appreciate it

Received a great price with many built in covered items. I added a roof for minimal cost and extended it to 3.5 years to get the best rate possible. The cost per service was great and the home is in a 24 hour service area too.

Spoke with agent concerning my refrigerator ice maker. Her help with my appliance & my concerns were handled very professional. I received my claim number by email. And I was informed that I should receive a call from the contractor within 48 hours.

He was too persistent in trying to up-sell me other plans that I did not want. I don't blame him because it's what you've trained him to do. Not good to pressure new customers - It's a turn-off. I'll be very guarded with this service.

Just initiated our policy so we have not had to utilize their service as of yet. I did have to call to make a correction on our application and was on hold for quite some time. I did use the call back service and was contacted very quickly. Corrections were made.

I was really happy with the technician. He was very knowledgeable and knew exactly what he needed to do to fix my refrigerator. I was a little disappointed because I had to change my appointment at the last minute due to the technician not being in my area the day the appointment was supposed to be but everything turned out fine in the end.

The customer service representative was very helpful in remedying my problem/challenges. Claim was placed in a timely manner and I can only hope technical support will be able to help in the same manner! The last claim was submitted and all work was completed in a timely manner and all support involved was amazing!!!

The tech came on time and knew what the problem was. He checked out the refrigerator and found the problem. The refrigerator will not work properly in the garage. He recommended that we move it into the house. We would recommend Choice Home to anyone.

Overall, I like my warranty with Choice Home. They are quick to process claims and when I pay the service fee the tech comes numerous times until the problem is fixed. Only thing I’m not a fan of is the rising rates and the little stipulations on what is or what's not covered.

Done on timely basis. Repairperson was cordial and professional. Part needed to be ordered and I was advised of that and was given explanation as to what part was needed. When the part came in they called and advised me the part is available. They came and replaced it in a timely manner. Left the work area clean. The oven is working perfect at this time. Thank you.

I needed an electrician ASAP. When I first put the order in my scheduled time was for a week later. I can’t be without electricity for 7 days. I called and they changed the work Order to 2 days. It turned out there was a line down and the electric company was going to do the repairs. I canceled the original claim. I love that I always get to talk yo a human person. I was with another warranty company and typically waited a day to speak to someone.

It's been two weeks and my garbage disposal is still not replaced. It makes no sense to wait this long. I have to wash dishes in a large pot everyday. Not very happy and my wife is not happy about the situation either. I've been calling and they're saying they're waiting on you all for a replacement.

So far, although a little slow, the warranty seems to be heading in the right direction with initial evaluations of the issues with the microwave and fridge done, and a target date set for some work to be initiated. We also need to have maybe 5 locks rekeyed but so far, despite your efforts, no technician has accepted the job, but you continue to try and arrange a contact. Thank you so far. Bob

Service tech was very polite and arrived on time. Diagnosed the problem quickly. I was dissatisfied with CHW resolution. They only offered a settlement amount (much below replacement of any kind) and only in the form of Lowe’s gift card. When I asked for a review of the decision and amount, the result was simply being told the same thing I had already read in the email. I understand you are offering the amount CHW can get a replacement for - and that it’s obviously going to be less than a consumer would pay. But the amount is grossly undervalue. And on top of that, I’m limited to shop at Lowe’s since it’s given in a gift card. It doesn’t seem like good business to force a purchase at a specific retailer.

We have a problem with either our water heater or a pipe underneath the water heater. I called in on Friday the 3rd. Since this is the weekend, we have had no response by someone to come out and look. We hope by Monday that will be solved. We are without water directly, because I turned it off at the street. That also means we have no hot water. If this gets solved on Monday the rating would go up to a 5-star rating.

The repairman updated us as to his arrival. He was professional and communicated the problems with appliances for repair and an easy to understand way; He was prompt in relaying response from Choice Home Warranty on the repairs and or replacement of the appliances. This is our third time filing a claim and each time, we have had satisfactory service.

I had to put a claim in. I used the automated system. It was fast and easy. I got a claim number right away. The system is easy to follow. The directions were clear and easy to understand. It was nice not to feel like I had to yell at the machine.

I called Saturday with a problem with my breakers. This is a problem I've had in the past. It would have been good to talk with someone that could bring up my records and see this is not a new problem. I have a work order but I will have to start over.

We were very pleased with the local vendor. They were very responsive, incredibly helpful with scheduling, and ultimately, changed out a worn and broken garbage disposal. The workmanship was top notch. Nothing but good things to say. However, my only minor issue is with Choice Warranty automatically scheduling an appointment without us consulting with the vendor. In the future, the automated system should give the customer and the vendor the opportunity to communicate first before setting a date/time. Thank you!!

Been over a week and have not been contacted by anyone to let me know the claim is in progress. I now have a second claim in for a faulty faucet. Today being Sunday. I expect contact tomorrow, hopefully. First claim for the dishwasher went smooth as glass. Keep doing it like that.

You are a good company and you could have received a 5 star rating from me if you had showed up within the time frame you gave me then. Your time frame was 2 hours and you didn’t make it in time so I had to wait until your Tech came. The Tech was friendly and he did a good job and was very respectful and he was very helpful and he did everything he was supposed to do. When you have a time frame you should be able to get to the workplace within your schedule time so that the customer can be able to do other things he had planned for the rest of the day.

Furnace was malfunctioning. The technician diagnosed the problem and fixed the furnace explaining things as he worked on it. The technician also gave me some pointers on how to improve the efficiency of the furnace. I would recommend this technician to friends and family.

I have an U-Line under counter ice maker that sadly needs replacement. I have insurance with Choice Home Warranty (CHW). They stated the replacement cost for a REFRIGERATOR Ice maker for $400+. I have an UNDER COUNTER counter ice maker. The replacement value, for the U-Line under counter ice maker is close to $4k. In addition, I paid a separated fee for the under counter ice maker. Does anyone know how to get a fair payout from CHW? I hope someone there has a little integrity to do the right thing. Sorry to have to post this. I was told by the sales person if anything went wrong they would replace it.

Service was done on bathroom fans great job!!! Was very please thank you for your help!!! Will always use this company because I like the service and the watering time isn't that long they are there to help you seven days a week.

I have to say, CHW was on top of this situation for me. For me having to handle it all, it was easy, stress free, the gentleman that came out was knowledgeable, very kind and highly recommend him. Thank you so much to all who handled my situation with ease.

The technician, Jorge, did a great job in identifying the problem causing my dishwasher to back up and in fixing it. He was professional, came on time and called 30 minutes before coming. I appreciate everything he did. Thank you!

After not being able to repair my microwave. I get an offer that does not cover the purchase of a new one. Then I'm told, no one will come and install the new one. Then telling me it will take 30 days before I receive a Lowe's gift card.

The representative was helpful and easy to understand. I would recommend Choice Home Warranty to my family and friends. The claim process was easy and simple to complete. I hope the repair person is as good and helpful as putting in the claim.

How can you have toilet problems and wait 3 days to come out. Terrible service from the plumbing company. Need someone right away. I think that Choice Home Warranty need to get more plumbing companies. Help help help.

Ok, this is all recorded when I called, waited till Saturday for our appointment (we are off). Liked the option for saturday was up 6am, in the window of my loft cleaning getting ready for the guy and he drove up, snapped a pic, sent message "Missed you," I have Ring and 4 cameras. He never even pulled up to my house. He was at stop sign. I have a recording to prove all!!!! No phone# to contact anyone, worst company ever, call CHW. She did the best she could to help (she was so sweet) but we requested new company. Still had to get someone to be in my home to let guy in not once but twice during week. Problem still not solved and guy said he will get back to us, spent 20 bucks at the laundromat and 3 hours of our day of still have piles of laundry and on top of all that this was our very first claim!!!! Really?

This is the 2nd claim I've filed, the appls could not be rep'd. I was offered an amt less than the replacement val of both items. When I bought this cont I was told I would get the replacement value. I will not recommend CHW to anyone.

The first tech told me to move the washing machine and he'd come back after his next appointment. I had the part ready to put on (part warranteed). We moved it. He never called or came back, and I had to call the office. The next day, another tech kept wanting to leave because he expected me to clear out my garage to hook up a hose. I hooked the hose up myself, and it only took me 5 minutes to do. He said I could pay cash and Choice would send a receipt. I never got it.

Hawk Electrical came on Friday. Stated they would be here between 9-10 am. arrived before 9, completed one job immediately. The other job was not covered. Very cordial and professional. Done in timely manner from the time of request to completion of job.

It wasn't getting hot. It tripped the breaker. And tripped the breaker in the box next to the water heater. He pulled it out and push it back in. He waited a few minutes. It had began to get warm. I'm still waiting for it get really hot. I guess it will be by tonight. I wish I had known about the box next the water heater. Google didn't mention that. I would have been able to check it myself. So thank you for sending the repair man. I learn a little more from him.

So main toilet started leaking a while back and toilet in Master bedroom was replaced because it would be running all day. So I called CHW and they came out and told us that parts are old and hard to find. I told him we knew that from first toilet. I tried looking everywhere for parts. I did not appreciate them saying parts were tampered with. Handle broke off So I emailed a complaint to a Case Manager.

My experience was very informative as I had many questions. The gentleman was very knowledgeable and was a pleasure to speak with. I felt comfortable with my purchase of a plan. I haven't used my plan and hope I don't have too, but, I feel sure that I will have a great experience. I like that I can even use a contractor of my choice. I would recommend you to Choice Home Warranty.

Still problems with the issue so had to contact them to come back out to fix the issue. Temporary fix and opened up another issue that I am waiting for them to contact me to reschedule to fix the issue.

Cynthia and Pedro **

Our shower was clogged, which led to toilet leaking on floor and basement drain leaking. We contacted CHW on 02/23/2023. Our claim was picked up by Simco to come 02/25/2023. Don showed up demanding his money in cash, took pics and said he was going to submit the claim and can't do anything until it's authorized. On CHW site it says "Our authorizations process is streamlined to make sure you aren’t waiting around for a decision on a claim. (No Calling In!) We’ll get you authorization within 10 minutes while you’re at the home, texted right to your phone.". He says they (Simco) don't do that. All he said he was claiming for was a wax seal for toilet and snaking of the drain.

The response and service are awesome. However, it is not easy to reach someone to reschedule. You scheduled very quickly for the next day. When I tried to change, it said I needed to give 24 hours notice. I managed to reschedule but I still received a reminder of the first appointment. I wanted to be sure it was cancelled but had a hard time reaching someone. Also, I do not appreciate you calling every other day 3 months in advance to get me to renew.

Kevin was very friendly and knowledgeable. He answered all of our questions. He gave us plenty of options and explained everything. He went up on the roof and inspected the system, then inspected the registers and the thermostat. He told us about the filters.

Our technician arrived if anything a bit early. He literally took the fridge apart trying to figure out why the temperature inside the fridge did not match the set point. He determined the cause and ordered the needed parts. He will come back when the parts arrive.

I used the website to schedule an appointment for a dryer. It was easy to use and I received a confirmation with a follow up email. Directions were clear and easy to follow. I would recommend the plan to others.

The work provided was excellent. I did have an issue with CHW providing me with accurate time frame. I got word of a change in the schedule but it didn't reach the technician and I used the previous scheduled time to run an errand, thus missing the assigned work. Still, I am glad I have this service provided by CHW.

It only took the serviceman less than a minute to see what the problem was with my garage door. The sensors were not facing each, keeping the garage door from closing. The serviceman was very knowledgeable. I would recommend this company.

The plumber was great. Very Professional and knowledgeable. Did his work and quality feedback about the problem. I would recommend this plumber for any plumbing needs. I have not had a guy that was as fair and open about my plumbing needs.

The contractor you sent out was very professional (FIXIT). I highly recommend to get him again in all future request. ..Again thanks for the great response time and taking care of the issues at my home.

Riprock Appliance Repair team is very knowledgeable of the products they service and know how to and what needs to repaired. The service person Aaron is friendly, kind and understanding. He was willing to explain the issue to me in easy to understanding terms. Even though they still need to get the part and install it I am confident it will be done right.

Process to submit claim was very easy. Email from CHW gave me a time and date completely different from the text received. Text said between 7am-11am and email said 11am-3pm and to contact the service company if the time wasn’t good. Tried reaching out multiple times through text, voicemail and on CHW website, no one ever responded. I had no idea when someone was coming or if anyone received my messages. The service Tech called 20 mins before arriving at 9:30am and was great! Just wish there had been clear written communication. We wouldn’t have been available after 11am and couldn’t get anyone to confirm what time they were coming. The tech was personable and professional. Did an excellent job!

The agent Jeff was very professional and knowledgeable in explaining the warranty coverage, I felt at peace signing up and now become a new client with Choice Warranty, I look forward to share your services with others, much Mahalo and Aloha.

Daniel is been awesome and good helping me get a good deal for my home warranty and now I am secure that I will be protected. He gave me a good deal hard to resist and I have to cancel my current coverage with other company. Surely we recommend it to our friends.

We asked for repair for the hot heater in our home. It was declined and we do understand because it had been leaking before we purchased the home warranty but we didn't realize it until we didn't have hot water. The water heater was in a closet and we just hadn't checked it because we had hot water.

A big shout out of appreciation to Christian ** who patiently walked me through all the contract and usage issues/terms of the policy. There are a lot of bad actors in this business of home warranty so I wanted to approach the contract carefully and fully understand the conditions. Further the services in Hawaii are often not what they are on the continental US so I had a number of questions to ask. Christian gave me full answers to the questions and proof of credibility with Choice. I am a happy camper to get many of my household pieces of equipment under total warranty rather than going with specific makers or specific house service equipment such as a refrigerator warranty etc. Excellent job Christian!

Your customer service rep Malcolm was awesome! Very attentive, personable and knowledgeable. He answered all questions and got us signed up expeditiously! He explained alternatives and helped us choose the right plan and length of coverage! Highly recommend Choice Home Warranty.

I will start off by saying that, rather than buying a Home Warranty, you are probably better off saving the money to use for repairs when actually needed. I have been with CHW for over 2 years now. In that time, I have had a total of 7 claims. Of those, only 2 were fully "covered". Early on, they had issues with finding us technicians. And the techs they did find weren't very good. The first technician missed his appointment and the follow-up appointment he set. It took him 3 weeks to actually get out to our house, and he arrived late. In the end, none of those issues were covered at all. Then there was an A/C issue that was fully covered.

My refrigerator stopped working February 6, 2023 reported same day they sent someone out two weeks later. They said they was going to order parts and fix. It never returned so they sent another company out. They told me that it was leaking antifreeze. It was nothing else that they could do. They never returned, never called, got an email again, third email from Choice Home Warranty. They sent someone else out and he was here yesterday which was 2 March 2023. He said that he was gonna order parts and try to get it fixed. I received an email this morning saying that they was going to send out a fourth company to repair.

Technician was courteous and fixed the problem. I was relieved to get an appointment the same day I submitted my claim. I am asthmatic and air conditioning is a priority. Thank you for the prompt service and solution to the problem.

Yet again ZERO comms. YOU made an appt for today but NO ONE SHOWED, CALLED, TEXTED! I have been "reassigned" but still ZERO INFO on status, next steps, ETA for repair/replace. SEARS tech states the part is not available but you state to him it is but ZERO COMMS with me...your damn CUSTOMER!!! This is 2nd time for this! How do you claim #1 in customer service like this. I emailed you thru site (app sucks) yesterday but NOT ONE PERSON cares enough to respond to help me. Really?

All was great. The associate was helpful. I had to call back for clarification. Some constructive feedback would be to set expectations up front once acknowledge issue and confirm understand if issue and ask for any last concerns before ending the call.

Easy to report online and I received a fast email reply. Then received a notice of scheduled appointment by text and email. It would have been nice to be able to update contact information for the repair, I work and it will be my husband that meets them. I will be ecstatic if the repairs are completed and all is done.

I was very happy with the work on our tub. The only thing was the Length of time it took to find a contractor. It was all good. We had two bathrooms. But what if we only had one? Thank you.

The service technician was very professional. He gave me a call upon arrival as requested. Upon his arrival, he removed his shoes before entering and was wearing mask. He was in and out. He explained where the problem started and answered questions about how the issue was resolved. He answered my questions and concerns that I had a concerning plumbing issues.

The service given was fast after I made the notification. The service person was polite. The service was complete and the approval for the repair didn’t take days it was approved within the hour after the repairman submitted it. The service person was knowledgeable about the replacement.

We were very pleased with the service tech from Autumn Air who evaluated our 2-tom AC unit. However, CHW denied his recommendations for repair/replacement of our AC unit. I'm not sure why we are paying for a home warranty if we cannot receive for a failed AC unit. BTW, this unit was working effectively when you cashed my check for this warranty.

Albert called before I even finished entering a request for a quote online. He was completely knowledgeable and informative as to rates and costs. Did try to upsell me to save money by buying longer contracts, but we were not able to commit to that right now.

J&L Plumbing is an excellent company, the gentleman Dan that came by was very professional, efficient, polite and very helpful, cleaned up after himself, answered any questions I asked, gave suggestions to avoid the problem from happening again. Would use them anytime..

If I have a second claim on the same issue within 30 days, I shouldn’t have to pay a 2nd deductible. Instead of a different company making the 2nd call, the same company should be dispatched without a deductible.

Put in claim around 10 a.m. and by morning had a repairman on the way to assess problem. Repairman arrived close to the time he said he would and assessed problem and ordered the part. I appreciate the promptness and expertise.

The repairman did all that I expected him to do. He called ahead of time, and let me know approximately when I could expect him. He arrived within that time period and was courteous to me and others within our household. He assessed the problem and gave me the possible solutions. When I first placed the call, I got service within a two week period of time.

The technician was outstanding. The process to make the claim was pretty easy. I felt the delay of 19 days for the technician was too long. I cashed out and felt the amount offered of $343 was not nearly enough, but the case manager refused to budge an inch. I'm over $500 out of pocket for the new one and while it is very nice, it does not have the features nor the capacity of my original unit. This left a bad taste in my mouth.

Updated on 03/13/2023: Our Washing machine was leaking. Tech advised replacement due to old age and numerous items that needed to be repaired.. Am now waiting for a gift card from Lowe’s to help cover cost of new washing lacking. The technician was knowledgeable and very pleasant to interact with.

Denied my claim. The issue was caused naturally but my claim was denied. I've been a loyal customer for many years and never missed a monthly payment. I would give zero stars if I could. This company abuses the loyalty of its customers. I may end up canceling my service with Choice. They have lost my respect over the lack of assistance.

Our 12 y/o Electrolux dryer started making a weird noise so I called Choice Home Warranty. You know the one who claims they will cover normal wear and tear. The ones who advertise with a big smile that they will replace or repair your appliance. Well, the repair man gave them an estimate of less than $500 to repair it and Choice Home Warranty said they would call me to talk about replacement. I received no call, no email, no text for 3 days. Finally I went to the web site and looked up my repair. There I find out they are going to send me a gift card to Lowe's for $335 to replace my $1300 dryer. I told them that was unacceptable so my "case manager" very politely tells me he will see if he can help raise the amount.

Repair has not be completed as technician didn’t have part with him. As far as technician that was sent out he was very professional and knowledgeable that is why I gave a four on experience. Will rate again after repair has been completed.

The service was great. Once I put in my claim a few days later I received a text with my appointment date. The gentlemen came out and look at the problem. Told me why it was and he said the part should be in a few days and I should be back up and running again.

Your salesperson was great Jeff (2235). He was very helpful and all of my concerns. He is a beret salesman. He starting telling me about your basic plan and before he got through with me I ended up your vip plan. I sure wish I could find about 50 Jeffs. I would replace all the salesman with someone like him. He is truly a asset to your company. Need to give him a raise or bonus. I just hope your repairman are as good as him. Thank You Mark **

Service from K & K Plumbing Repairs was fast, friendly, and efficient. I was contacted timely and was kept up to date about my appointment. The technician Kevin was knowledgeable and explained things clearly to me. I am very pleased with the service I received and recommend K & K Plumbing Repairs LLC for your plumbing needs.

Updated on 03/04/2023: My refrigerator broke in the beginning of February. It is now March and I still have no refrigerator. They’ve had servicemen come out twice coming up with the same issue - refrigerator is over 20 years old and no available parts. Refrigerator doesn’t work and will not work because it is a hazard. They then wanted me to wait another week to have yet another service person come out and diagnose the refrigerator. After hearing from the repairperson and a review they cancelled the 3rd service call and awarded me an e voucher to Lowe’s to purchase a refrigerator. YEAH. To then find out it will be another 30 days to process the e voucher the another 7-10 days to send it to me. BOO HOO. Another 40 days no refrigerator. Can you imagine that I will have been over 90 days without a refrigerator.

My new rep was patient, very informative, took her time to CLEARLY answer my questions and concerns. She reassured me that your warranty means repair or replace covered items! I’m a Real Estate Broker, Builder and property manager, lots of experience with different Home Warranty companies, I like the straight forward answers from my rep and your reviews look good!!!

Our toilet was leaking water, we could not use it. So we had to wait till the Choice sent someone out to fix it. So they arrived 2 days later and had to order a part and will return to fix the toilet when the part comes in.

Updated on 04/04/2023: I am still waiting after 5 1/2 months or buying ice with me on a walker while dragging an ice chest one step at a time...Why, because Choice Home Warranty lied on their TV commercial: "We have techs in every part of the lower 48 states", NOT SO, ZERO TECHS IN THE GREATER NEW ORLEANS AREA!!! CHW, you got my money all nearly $1800, so please hire techs or put them under contract with that money! I looked up 12 refrigerator/freezer tech within 10 miles of my home whose ads state that they all can come out today and solve your refrigerator/freezer problem in a maximum of 48 hours guaranteed. So, 12 techs willing to work for me BUT NOT CHW???! Does that tell both me and the readers of this review something about CHW? Scam company...Takes your money and runs.

Clothes washer started smoking and I had to shut it down. The tech informed me that the bearing and tub was bad and they would have to be replaced and it was estimated at about one thousand dollars. Choice offered a payout that was accepted.

I got the pleasure to interact with Joseph. He is awesome, listens calmly, and gives the plan that suits my needs. He has provided the discount on top of the quote shared with me and has adjusted the deductible too. Thanks, Joesph. Keep up the good work.

Very disappointed with the length of time necessary to get a repair done. I have to wait over 7 days to get someone to my home to repair my clothes dryer. Hopefully they don’t have to order a part. When I complained I was told there was nothing they could do.

I called Choice Home Warranty to inquire about new service. After speaking with Leo for a few brief minutes with him thoroughly explaining their service to me I was sold! The price is very cost efficient. The service I received was very friendly and professional and I am so happy to be a new Choice Home Warranty customer!

Great service, very professional and fast response time to my issue! It only took 3 days for the warranty service to respond and fix my Samsung Stove Top unit. I love this company! I recommend Choice Home warranty service to everyone that has older electronics appliances.

CSR went way beyond to hang onto me following my online inquiry. The only complaint I had was that under the guise of helping me get the least annual cost, he almost pressed too hard for an upsell to a six year subscription.

Tech was courteous, professional, explained the repair, showed me what caused the issue and finished the job in an expeditiously. I've enjoyed the experience with Choice so far. However my only critique would be the timing from issuing the request to the visit. In this case it wasn't an emergency but in my opinion the response time could have been sooner.

M J Repair arrived and got right to work. The belt on my dryer needed replacing. They were here on time and were in and out in less than an hour. Very quick They were very personable, professional and efficient. I will request M J Repair in the future on any repair needs I have.

I needed a new Home Warranty and Chose CHOICE... The reviews were excellent.!! I contacted and spoke with a technician to get enrolled... My experience was also excellent! The Tech was Professional and Friendly. He went over my Warranty Plan and made Me feel confident in choosing CHOICE.

The gentleman was very good about keeping in touch about his arrival time. He was also very polite and knowledgeable about what needed to be done to fix both problems that he was here for. My only issue was having to pay 2 separate service fees for 1 trip to my home, for both issues to be fixed.

Our Garage-Door Opener stopped working. The repairman said that it only needed 4 clips, which were inexpensive, however, our GD Opener was 25 years old and they stopped making parts years ago, so we needed a completely NEW one. You would not pay for this. It is not our fault that the company stopped making the parts. We felt that you should have paid for a new opener. Here is what we had to pay: $532.00.

I received a follow-up call from with Sony concerning my interest in getting a home warranty. I had some concerns & he addressed them. He was easy to talk too & listened very carefully to my concerns. The rates were great & I decided to try this service!

On time. Professional. Knowledgeable. Took the time to explain the failure to me and the path forward. I know very little about pool heater systems and he explained it’s operation and the logical solutions to the problem. I haven’t heard back from the company on the repair or replacement. That’s concerning to me.

Kindly and helpful phone assistance. Even though they didn´t cover the total cost of my appliance, but these contingencies are out of any budget and the amount offered and accepted by me was enough to make a down payment for a new one.

Absolutely phenomenal ease of purchasing this home warranty. The Customer Service rep had every answer to all my questions and provided the exact coverage that I needed. I would highly recommend Choice Warranty especially with the high cost of repairs and installation nowadays.

The computer website is very easy to use. They are always prompt when assigning a service technician. The techs assigned have always been knowledgeable and courteous. The process is always smooth. I would definitely recommend Choice Home Warranty to a friend or relative.

Sean was very helpful, answered all our questions (some before we asked). He made our decision easy. We look forward to a long and pleasant relationship. I still can't believe the fast turnaround from when a service is requested and a tech arrives at your home.

The technician, Vinny, arrived and handled repair in a timely, professional fashion. Vinny left garage neat and clean and locked door for me on his way out. Can’t say enough good things about this young man and his work. Thank you CHW for sending this company.

I’ll waiting since October for resolution of claims, difficulties finding contractors to provide services in rural area or any willing to work with Choice being bad experiences and many clauses to exceptions in fine print.. Far different than what was sold to me and distinctly fraudulent even with my in depth questions. I really feel mislead. Reading customer and contractors comments I am not alone. It’s infuriating spending hours attempting to get what I was promised, often with custo service representatives who barely speak English, though polite clearly ineffective.

Darrel ** did an outstanding job locating the leak and cleaned up after cutting a hole in the drywall. I would recommend USA Plumbing. Although USA plumbing has multiple technicians Choice Home Warranty closed out the account and I have to start all over again to get the problem fixed. In the meantime I still have the leak.

My technical was great. He notified me of his arrival time a day in advance. He was on time, had the replacement part. He was friendly, nest and completed the job quickly. I highly recommend this technician. Thank you Choice!!!

I am extremely happy with my entire encounter from start to finish.. The lady I spoke/email was very professional with her communications. Askin for Air was the same!! Thank you for sending a professional company for my repair. This was such a pleasant experience.