Choice Home Warranty Reviews

The technician was very nice and knowledgeable. The refrigerator cooling function was repaired, however, all functions weren't tested before the technician left. The ice maker is no longer working, but it was working before the repair. I would like if the technician were able to finish the job.

Our downstairs heating was not working and so we called CHW who promised to send out a technician in 2 days to check out the problem. Once the technician finished with his assessment, and requested approval from CHW to proceed, it took CHW almost 24 hours to respond and approve for the part to be replaced. Now we have been told that it is going to take another week to resolve a heating problem in this weather.

Neither of the items above could be repaired economically. I accepted to get an e-check for Lowes. All went smoothly, but I prefer to buy items at stores of my own choosing. In addition, I prefer to talk to a human, not recorded messages. There were several instances on both of the items above where Sears did not act in my best interests. But I must say that the technicians were friendly. For my washer it took from 10/11/21 to 12/22/21 to resolve, and for my freezer from 7/26/21 to 9/28/21. This is a very long time for an appliance that I depend upon to be out to service. A big item concerning these long periods is the 30 day waiting period for the e-check.

I had an issue with my central heater just as it was getting cold. My goodness - the heater blew cold air. The first company came out - cleaned it and it worked for about two days. Called back and company 2 came out - bam!!! All went well. I was apprehensive- but about three later we are warm and safe. Thank you.

Victor knows his stuff. Excellent presentation. We’ve had Choice for years, and they have exceeded our expectations. We’ve never been disappointed and that’s why we just renewed our contract for another six years. We look forward to many more years of positive experiences.

The lady who signed me up for the home warranty over the phone was pleasant, courteous, and clearly explained all our options. She waited patiently as I discussed the optional coverage items with my husband. I did not have a lot of time to spare, and she was to the point, but she gave me plenty of time to ask my questions.

I noticed that my address is incorrect, and in the email it asked me to check the information (I did and it's wrong) but this is not monitored.? But speaking with Rashawn ** he was very helpful and I was very happy with him.

The agent I spoke with, Mr. Sal **, was very detailed, informative, helpful, and kind in getting the home warranty. I’m very grateful for his assistance. He informed me that Choice covers all of the U. S. So I will definitely recommend this to my family and friends.

I felt like this was a very sales-y push. I am just switching over to your company and it felt very forced. I also don't appreciate being told my contract would be adjusted to start sooner and to respond to an email that I didn't receive timely. I paid timely and was told the 30 day wait wouldn't apply if I sent over an inspection report. Here I sit waiting for the email. The guy was nice, but if something isn't going to happen timely...I need to know. Maybe that amount of money isn't a big deal to your company, but it is to me. I feel unsupported right now and this is my first experience. I'm a little disappointed. If I wanted to wait 30 days, I would have stuck with AHS.

On a Friday morning, tried to unsuccessfully open my garage door. Of course, my car was inside the garage. I called Choice Home Warranty and they got me an appointment for Sunday, only two days later. The technician fixed the door and I was "on my way" again. Great service by Choice Home Warranty.

Sales guy was speaking so fast, I had to tell him several time to slow down so I could understand my coverage and co-pays. That was very distasteful. I feel that to properly assist a client, they should first know what is important to me.

Garage door company that came to repair the garage was amazing! He explained the process to me all the way, from the process of dealing with the home warranty company to every step of the way of what he was doing.

He was very knowledgeable and gave me his honest option about safety and cost...Even though the problem wasn't fixed, he did what he could to get it to temporarily work until the actual fix could be approved. He also showed me what the cost would be if it wasn't approved.

I was called about renewing my home warranty policy, and it was done in a quick, but reliable manner. Being offered a discount made renewal more favorable. I now have peace of mind. I feel that the representative did an outstanding job in explaining terms.

Your sales center power calls new customers, 2-4 times in a row when you don't pick up. PEOPLE WORK DURING THE DAY!!! If you get bumped to voicemail, then LEAVE A VOICEMAIL! DUH! - DONT CALL 3 MORE TIMES IN A ROW!!!

We currently have AHS home warranty and we’re thinking about switching to Choice. So when the first customer service associate from Choice called me, I was taken aback by how pushy, demeaning and rude he was. After that call ended, I decided to call the toll free number to speak to another associate who hung up on me when I asked him how much a service fee cost? I called a 3rd time. Spoke with Roger who was kind enough to email me literature on service plans. My first impression terrible. However, Roger could not save the day. We will continue to shop for a new home plan as this one is not our choice.

Yon was very nice and helpful. Sound like very nice company to work with. Hoping if I ever need anything done that will go as good. l heard Choice Home Warranty is very good about doing good jobs. When come to your home.

Waited way too long for CHW to find a technician and finally after two days I had to get my own technician, we couldn't use water because septic tank wires went bad, only to find out it was not covered! I'm very disappointed.

Repair man was wonderful. Parts unavailable. Choice wanted to pay 257.00 dollars. No install fee. Finally able to talk to case manager and upped payment to 357.00 but would have to pay with E-Lowe's card and it would take up to 30 days for card. Poor service.

The Microwave is not working. The young man that came to see what the problem is was very polite, professional. He advised me what the problem is and he stated that parts had to be ordered and he would get back with me.

Contacted CHW in the morning for a noise heard coming from the heating system, they had a technician out by midday to repair it. Bad wire. Heating company gave us 30 days to call back if anything happened again, which it did, 2 days later. They came back out the day after my callback at no extra charge, and fixed the problem. Bad circuit board. Great warranty company sending out great service companies.

My Freezer in my Refrigerator stopped working, they send out a repair man within 24 hr. He was very polite and knew what he was doing. It was not repairable. I am getting credit towards a new one. This company is always on top of their game, now I can go get a new one and not worry about anything happening. I would highly recommend Choice Home Warranty to all my family and friends..

Thermostat was changed. Temp not reading accurate. Had to call in to have checked. The visit fee was $60.00, one month later the fee had increased to $85.00 without any notice. Would like to be notified of call service increase.

Abe who was our customer service agent did a great job giving us a number of choices on which plan we wanted and also letting us know the benefits of each plan. He gave us details on everything and explained everything in detail.

Shopping around for prices and Nathaniel did an AWESOME job in providing me a rate that I couldn't turn down. I would recommend to EVERYONE!! I will definitely be passing along my experience to all family and friends. I am Super Happy I called. The savings is AMAZING!

I put it in a claim this morning. Within 15 minutes a service tech contacted me to let me know that they would be here in a few hours. Although my water heater has not been fixed yet because they haven’t even gotten here yet I am extremely excited how fast the service was for the technician to get a hold of me. Will update when technician is finished.

The technician was awesome. The service from CHW has been disappointing!!! I will not ever recommend your warranty service. This claim has been denied because repair was made at time of service. I also had a claim for leak months back and that plumber repaired when he came. Now that’s not the correct way to get repairs. You have to have YOUR VENDOR come out twice bc you have to approve this. And you assigned the claim 3 different times even though repair was done and you were informed several times on my reply page. Now you won’t pay because repair was also closed when you erroneously reassigned 2 more times. Now I have no recourse for this claim. I’m very upset with the resolutions here. Claim #**. Worst service ever! Beth

I am fairly satisfied to this point with the overall experience. Choice rep was nice. The tech was also nice. My disappointment is with the time frame to get the part and to make the repair. The tech addressed the issue Tues Feb 1st but will not be back to make the repair till Feb 8th.

Your Claims manager Azfar ** was very professional and expeditious in resolving my dispute. The young lady who I spoke with last to take my claim was not at all professional or understanding. I explained my situation as to why I initially answered online my refrigerator was in garage, and called to explain and verify it is in kitchen, she left it as if in garage leading to this claim to be rejected and repairs delayed.

A technician was scheduled immediately when I first put on my claim but didn’t show up. I notified CHW and immediately they reassigned another technician who was very prompt and considerate. Choice Home Warranty is very reliable and convenient to have when things go wrong.

The first time I talk to the sales rep, he was extremely nice and got me a great deal. The second time, when I called with questions, he was snotty, like I was annoying him. My original call I had told him that I wasn’t ready to commit yet because we were trying to get the seller to pay for a year, but he talked me into locking in a good price. I called back to get the full year cost as he only had me pay one month to hold the price. I needed an email with the full price and his contact info so the sellers could contact him to pay the full amount…which they did agree to. But his snotty attitude about me asking him for this info was kind of annoying to me when I explained the whole thing before I even paid the month. If I have any issues, whatsoever, In the sellers being able to pay, I’ll cancel and go with American home warranty or my local company TMI. I’m rating on the deal, not the customer service. 1 star for customer service.

Workers were in and out in no time and did a good job at replacing our garbage disposal. I can only recommend one thing, and that is to insist your workers wear a mask when visiting your clients. They frowned when I asked them to wear a mask before entering our home. His gesture made me feel uncomfortable. Other than that, it's all good.

Absolutely the second worse experience with a Home Owners Warranty company I've ever had. The worst experience I ever had was when I called them for a washer repair. I had to fix it with another company out of my pocket. Save your money, they are terrible.

Gas heater was broke. We had to endure cold in the house for two days before the tech, came. Several things were broke. He fixed all of them. Very professional and happy with the work. Serviceman was knowledgeable and courteous.

I called for help on my garage not opening but my son asked me to cancel the call because he was coming over and he would look at it. So, I called and the person I talk to was Fernando and he was very helpful and he told if I still needed Choice just call back very politely.

We recently came home to a leaking hot water tank. After turning off the power to the tank and cleaning up water, we contacted Choice immediately to request service. Every time WE contacted Choice (they will never call you) there was a different representative with a different account of what was to happen next in the process, how long it would take them to receive the tank, and what we needed to do on our end. It was an unnecessarily difficult process with poor communication from Choice representatives with no apology whatsoever.

On my second repair request refrigerator took 2 weeks because the “wrong part came”. The AC because the “wrong part came“ again. I don’t know how long this one will take since I’m still waiting. Not what I was expecting at all. Would not recommend.

You took long time to SEARCH & locate a contractor to service our Furnace. I called before noon. Contractor/tech called at 8pm. Would not come until next a.m.day. It was very cold. But well worth my 40 a month plan and 75 service fee. Thank you!! It's hard times financially but having heat and being broke is ok!!!

Work was done quickly. Smitty LLC very good company. Thanks for the selecting him. I will like this company in the future repairs. They checked back with me to make sure everything was good. Most companies don’t do that. Thanking your company in advance.

Well this gives me some relief in paying for home repairs as I'm retired and live on a limited income. It's just good to know that if I need it it's there for me instead of using my savings and worrying about how I'm going to pay the bill.

The technician was knowledgeable and courteous. Had me call CHW to have them merge my stove repair ticket with my fridge repair, saving me a deductible and time. The stove repair was rescheduled 3 times. They finished the stove repair and ordered the parts needed for the refrigerator repair.

Had to call twice for services and the response was great. Technician was very polite and explain whatever question I had. I’ve recommended to a couple of my friends and they signed up with you guys! My wife and I are very pleased with the services Choice home warranty has provided!!

Caldera was very easy to work with..Other than being A bit late because of the weather, Louis was very knowledgeable and explained the issue. Advantages of a yearly maintenance program explained. Any issues after the repair, said a phone call is welcome.

Person was prompt and informative of what he was doing and about when he would get reports in to insurance company. Both were very prompt in forwarding a decision. I would most likely suggest this person to my friends and family.

-Abram **

The initial call was for the garage opener which turned out to be the springs, technician replaced and checked the door for us even though we knew it would not be covered and would have to cover the costs. He completed the task and we are well satisfied.

Jeremiah (contractor) did a great job. He was very professional and courteous. He kept me well informed when he will be arriving. I would recommend him to other customers. Has a passion for his job and it shows. Thank you.

I made an online claim Friday for service on heating system. It was during a snow storm. I was told the tech would come of Tuesday. I got a call on Saturday that the tech was ready to come if I was at home.

An appointment was made to fix my heating unit within 10 mins of submitting my claim to Choice! The unit was fixed and working within 12 hours of submitting the claim to Choice. I would recommend this service company and Choice to anyone!

Gerald ** was very helpful and knowledgeable. He helped give us the senior discount and locked in the reduced rate for us. We saved quite a bit over our other home warranty service. I hope we love the service you are going to provide us in the future.

I would give less than one star if I could. Two experiences with this company... fixing a shower valve...the incompetent plumber took a week for this simple job and then didn't even do it right. Then the furnace went out. The first contractor basically wanted to redo the entire hearing system (including ducts) for a mere $12,000. CHW rejected that bid and sent another contractor who had to be talked into even coming out. He turned on a malfunctioning furnace and then left. It ran for a couple of hours and then quit completely. CHW sent him back, and he was a no-show twice.

Ice quit and water accumulated under crisper. Now on 2nd repairman. Waiting on parts. Been 2 wks. Needing improvement to change my rating. Hope to have it repaired soon. Would like to get the repair finished so I can have ice again.

Our dishwasher broke, they seemed it in need of replacement. They offer us $236 to replace it. I decline the offer and wait another week for someone to call me. They up the offer to $350. Frustrating because you cannot even have the cheapest dishwasher available installed for less than $550. Then they tell me it could take 20-30 days to receive the gift card. Still waiting. Waste of time.

The plumber understood that clearing the blocked drain was SUPER IMPORTANT. He worked on making sure he fully cleared the drain, not just to fix it temporarily. He rented a tool from home depot to snake the drain out as far as he could. There were tree roots and greasy gunked up stuff clogging the drain.

I had a broken pipe. The plumber came. He wanted to modify how he fix it. Long story short. I had to pay $300 out of my pocket. When i call to see why I had to pay mainly all the bill, they tell me they don't paid for modification which I was not aware of. What is the use of having you guys. I wanted to cancel my service with you, which I was told I would only received less than than $200. I just renewed on Dec. 28. I will never use you again and I will not recommend your company to anyone. This is my third year. I never file a claim until this year. I have to stay because I will not give my money to your company. When time to renew I will not.

We had the best guy to come. JBB Home Service. It was a bad night. Cold rain with some sleet. He said he would be here before 8 pm and he was. He came and fixed it and the leak. Put in a new garage disposal. We was very impressed and would highly recommend him. He was polite, on time. Very helpful. And was gone before 8 pm.

I called One Call Solutions to see if they could reschedule the appointment time because of a conflict in scheduling, as well as the fact that we needed the door to be working as soon as possible. They were very receptive and responsive. They even offered to have someone come out that evening to fix out. Israel, the technician, arrived on time, was polite and worked very efficiently to replace the springs in a shirt period of time - impressive and would recommend.

Did great coming to repair garbage disposal, when it came time on fixing ice maker took long in getting person to come back to fix it. Other than that I have no complaints on this warranty. Would recommend this warranty to anyone.

My overall experience with the technician assigned to my ticket was excellent. He listened attentively to all my concerns and did a thorough investigation of my electrical panel and electrical outlets and submitted a concise report of his findings to CHW.

Technician was very efficient and pleasant to deal with. Problem with ice maker resolved. Making an appointment was very easy and representative contacted me quickly. If we have any warranty related problems in the future, we will file a claim for service.

Called CW reported problem. Next day contacted by contractor. Made call within a week. Fixed cost my $65 service fee. More important and best-test last claim assigned to contractor who did not show on 3 appointment. Called CW, immediately got a new contractor. Came out and fixed in 2 days.

It isn't 5 stars because you keep sending me "Appointment Updates" in this month of February 2022. This is a mistake. There IS NO claim update. The appointment was Jan 27th and A&K Services showed up and fixed the leak. End of Claim.

James the tech showed up and did his testing and replaced with new unit in about 30 minutes. Awesome. Worked right after new replacement and have had no issues with it. Cost of plan and small service charge makes this program perfect for any homeowner. Ease of mind for sure. Less stress when you already know the outcome of service repair and or replace.

Nick was a very knowledgeable and approachable guy. He ensured that I knew was what going on every step of the way. He was professional and it was obvious he knew what needed to be done. I would definitely recommend Nick and Delta T heating and cooling.

Vince and Tais ** from Garden State were professional, knowledgeable and efficient. They quickly found the problem and notified Choice Home Warranty. We had a decision back on the claim within 15 minutes! I’ve never used a home warranty that was that quick with decisions!

The technician was great and fixed the garage door. Choice says garage doors are covered but read the small print and springs, cables and most of the garage door are not!! I wasted $60 going through Choice. This is not the first time that issue like this have happened. I will be shopping for a new home warranty when this one expires!

I felt AC was very knowledgeable about the services and I felt comfortable moving forward with the proposed solution. I was not aware of the reason of the broken water heater but he explained what happened and the reason the heater needed to replaced instead of repaired. This is comforting to know that I will have this issue resolved with a competent company. I will recommend my friends and family of this company.

The technician that we used was extremely efficient and knowledgeable! The experience with Choice warranty was great. We had quick correspondence and were able to remedy the situation quickly. We highly recommend the technician used and commend Choice warranty for great assistance and coverage!

Our technician was great. I’ll call him again. CHW has denied a third claim for me. I got CHW to make me feel better about an aging house. I feel more like I am wasting money paying my yearly subscription as it seems CHW’s goal is to train its employees to always try to find a reason to NOT help me when I need it. At this time I can’t see myself renewing my home warranty this year.

Thank you Choice Home Warranty for finally sending out a Technician who had experienced of working on LG products. The Tech was courteous and explained just what had happened to the cause the icemaker stop working. Maybe now Choice Warranty can get someone to service my Amana washer which I have been calling about since the pandemic in 2019. Each Tech the came out did not do a proper repair. When they left the washer was doing what I had called about.

When I contacted Choice Warranty about the problem with my clothes washer they got back to me and lined up a technician to come and check it out. If the repairs cost more than $250 they will replace the appliance. My washer was 22 years old so it would have been a nightmare to try to get parts for it. I had much better luck putting my claim online and emailing them than I did with phone calls. They gave me an allowance toward a new washer. I felt it could have been more but I settled for it. When I didn't want to go the Lowe's e-card route because we don't have a Lowe's in Watertown, they will send me a check. I'm satisfied with their service.

Impressed with how smoothly and quickly my concern was addressed by all. CS and service provider were polite and professional. Simrel's plumber, Travis, was prompt and thorough in fixing the little plumbing problems that had become big issues for me. Thank you!

I was very happy with the serv man that was sent out the next day after my call. He fixed some problems I was having with my outlets. I was very impressed with the next day service. It used to take longer to get someone out within a week.

As always, Choice Warranty responds quickly and properly. So glad we signed up with them. They are always ready to move our claim forward to a rapid resolution. We strongly recommend Choice to all homeowners looking for trouble-free service. Thank you.

Champagne called back right on time. She was very professional and listened to my side of the story and took the time to take care of why I called. She was very courteous and I felt very satisfied knowing she cared.

We been with company for three and a half years. Had two repairs call for repairs. Twice came out with no problem. Sent reliable company to do the job. Had no problem with cost for return repair. Didn’t have to wait at all. Call that night. Came out the next day. If they don’t answer they get back with you with an hour.

I was very happy with the quick response I got to get my microwave repaired. The gentleman that was sent was very knowledgeable and courteous. Would recommend Choice Warranty to all. Have been very happy with the service I have received from Choice Warranty, so far. Keep up the great work.

I'm writing to tell you about my experience with CHW. It was the middle of winter and my furnace stopped working-- it was so cold! below 9F. I sent a message online CHW and they sent a technician within 6 hours. The cause of the failure was a broken draft motor, which is not available with local contractors. The technician ordered one from the manufacturer, which took 3 days to get here. The technician installed it and everything has been working great ever since. But downside of entire process is, it took 6 days.

My garage door would not close. It set open for two days. I called Choice home warranty and at first, they said one week. This did not work for me, the agent search to find a place to come out as soon as possible. It worked. I was able to get my garage looked at the next day. Thank you for your consideration of your customers.

Tyrique was very helpful and answered all my questions. He was actually the first representative that called me and allowed me to call him back. The others I spoke with told me that the offer was only right now. I’ll be sure when I recommend Choice Home Warranty I recommend him also.

Technician was great, timely, friendly and knowledgeable. CHW emailed us the wrong repair date, while the repair company called and informed me of the correct repair date and time. CHW should verify with the repair company when they will be there.

The customer rep was very knowledgeable and friendly. He explained everything to me and I was well pleased with the service. He went over all the pricing and the details of the plan. He explained everything that the plan covers and I was pleased with what he told me about it.

Excellent service rep. Gave all the info I requested. He is excellent at his assigned job. I have checked out other companies and thought you were the best. I have a provider now and am happy with them. I truly hope that your service is as good as your claim.

Loved my customer service rep but I am extremely unhappy with Choice Warranty. They will offer you less than half your appliance to replace it. I do not recommend picking this if you are tight on money. They will not give you enough to replace your appliance and don't care. The lady helping me was nice but I am very unhappy I had to pay to replace all the appliance since they gave less than $450.00 to replace a dishwasher and microwave.

Way cool! Way better service than I've ever had before. Pricing and service compared to AHS is soooo much better! Requests are done in the US so no delays in contact with contractors. Can't beat same day dispatch on service requests either.

Technician was quick to reach out and diagnose the issue by phone before coming. Once there he was easily able to fix the issue. Also took the time to look at the rest of the garage door and motor to make sure it was working.

I was a recall as 1st time technician did not do a good job diagnosing and correcting. The 2nd time Tech was very knowledgeable and experienced. We had to wait for the parts for 3 weeks. With the parts in hand, the visit was scheduled promptly. He seemed to have corrected the problem. We will wait and see.

The technician that came was very friendly and helpful. They let me know when they were on the way to my home and explained to me what the issues were. I would recommend this service company in future. Thank you!

I bought a home in Aug of 2019 and it came with one-year coverage from Choice Home Warranty. The upstairs Heat pump went out in November that year and the company replaced it after I paid the installation cost of $700.00. The unit stopped working in February that year and Choice Home Warranty brought out the same company that replaced it to do the repair.

Brian was an exceptional technician that came and repaired my aging furnace. I give him an A+, even staying late to get me heat in the dead of winter. My experience with Choice Home Warranty was far less than satisfactory as it was the start of the third week when they got Brian to accept the job. That is a very long time in below freezing weather to be without a furnace that works right.

Agent was very helpful. I appreciated the discount and one free month I was given. This is my one sentence review and feel since I have not used your company before I will have to wait and see what type of service you provide. Thanks.

I have moved to Choice warranty from another warranty company. My first claim was rejected and claim case manager was not easy to work with and not ready resolve my claim. Technician they sent doesn't know the heating system. I have to spent money to fix the issues irrespective of having warranty. I will be moving back to my previous warranty company.

I am very comfortable with the company because they process everything quickly and if I have problems with the company they send. They fix it right away. The customer service is excellent. I really recommend the company how home insurance.

The one issue I ran into was addressed quickly and resolved to my satisfaction. I felt they were easy to get ahold of, and quick to fix the issue that we had. I appreciate the service and feel it is well worth the cost.

Technician was quickly able to identify the issue with the ice maker. Ordered parts and will be back. Previous Technician from Sears ordered new ice maker and valve, replaced ice maker but still had issues blamed it on faulty product. Fridge started spraying water. He shut off water to fridge and never actually identified root cause of the issue.

Great job, on time, well service, very polite, good attitude. He replaced the thermostat and very happy with his work. Now my heating unit works very well and heats my home. Highly recommend this technician to anyone. Very happy. I well recommend to print and family.

Choice was unable to find a technician for us. We had a handyman who was working in the area stop by. The warranty has not been helpful so far. We were hoping to be able to use it when we had an electrical problem.

Initial repair appointment was made in an efficient manner and the service person called ahead to let us know he was on his way. Repair is not complete because a part was ordered. There has been no communication regarding how long it may take to get the part and schedule another appointment.

We had some issues with some of the appliances in the house we just bought. The tech came out and saw some things that needed to be replaced or fixed. Choice chose to buy out the dishwasher and microwave and offered about a quarter of what it will cost me to replace. They did come up to half the value of the dishwasher but refused to actually get us new ones, and said if they did they may be white when our whole kitchen is silver. They also said they would not service these items and what they are offering is what I get, PERIOD. I can not believe that we are stuck replacing these appliances with only a fraction of what they are worth, and if we canceled our 1250 policy, then even though we had had nothing replaced or no money sent to us, they would DEDUCT what they WOULD HAVE spent to replace or cash out from the monies we were to get back, EVEN THOUGH they had not had anything repaired or no checks had been sent. RIP OFF.

Dishwasher had a malfunction and would not work. The tech arrived early and was very professional. I was impressed with his courtesy and explained in terms I could comprehend what was wrong. The parts were ordered right then, and a return date was set. I was most impressed with this whole process and thankful for the peace of mind I have with Choice Home Warranty.

Super easy to file a claim. Took less than 1 minute. Repair company was right on it and got many texts giving updates. Tech was patient and willing to stay as long as necessary to make me satisfied. Great experience all around.

The technician was great. Would highly recommend him. Choice Home Warranty sucks. Will not pay for anything. I’m out almost $600 while they’re out 200. The hot water heater was covered under warranty but yet they refused to pay the technician for his time of changing it out so not only do I pay for a home warranty that’s useless I end up having to pay the technician as well. DO NOT USE CHOICE HOME WARRANTY. THEY SUCK.

Still waiting for part to come in. Not happy with service. They still are charging me for a closed account. Customer service is bad. I had to pay for a service that is covered in the plan and no reimbursement was given.

Called one day and they were out the next day. They were thorough. Job well done. They said the dishwasher could not be repaired and that I would hear from my warranty company. Heard from them the next day by email and they would be issuing a Lowe’s e card but haven’t heard or received my e card yet.

He came out in a blizzard and fixed our fridge. I think that is above the call. He was very professional and did not track the snow all over everywhere and when he found the problem he explained it to me, then fixed it and cleaned up after himself and took the trash that he made with him other just putting it in ours.

Although I left a voice mail very late in the evening Albert promptly returned my call. We discussed is some detail the coverage. I am awaiting the policy full copy. It has arrived email. I am some disappointed. The whole house vacuum and wine cooler are not covered.

We contacted Choice Home Warranty for help with plumbing problem. We were experiencing major water back up problems from 2 toilets and tub after use of washing machine on Thursday evening. We were able to reach service quickly but was disappointed when the soonest they could arrange for service was Tues afternoon. Stephen from Hebert Plumbing came Tuesday and provided excellent service. My only wish was that he had some shoe protectors on.

First the technician was rude. Second when I called a few days later again to go over my contract with another technician he WAS SO PITIFUL, and even said to me…”what can I do, I didn’t break your plumbing”…and he hung up on me. When I bought this Choice Home Warranty over a year ago, they assured me that they are a MILITARY/VETERAN COMPANY! **…when my contract comes due next year, I will not renew. Poor customer service and wait times.

The service request was sent in and picked up same day. The Company that came out was very nice, professional, and able to fix the heat that day, no sending documents to get approved. I was pleasantly surprised and pleased with this company.

I received a call from George about Choice Warranty and he was very thorough on explaining the coverage and the promotion offer and find me a discount for the service fee. He also was patient on my schedule and receiving emails. So happy to now be with a more reputable company if it's needed.

The contractor was super nice and respectful. He couldn’t find the problem. After pulling out the dishwasher and trying to figure it out he put it back together. After he left the door wasn’t closing right. And now we are having a problem with the dishwasher draining properly.

I have been with CHW for nearly a year, 1 claim so far, 2 months unresolved. Called in, the guy that answered the call sounded as if I had bothered him by calling in. Repairman came by to look at the appliance, but it hasn't been repaired yet and that's been a few months ago.

I had no heat. I call for help. No one answered the phone or called me back. Called another that came out early the next morning. Choice Warranty call after the other company fixed my furnace. I am very disappointed. Also, I am on auto-pay!

We have a kitchen sink that is completely backed up and this is our first call to Choice Warranty. They have not been able to get a plumber to us. They suggested we get one and they reimburse us but no plumber is willing to jump through the house you want! I'm seriously wondering if I wasted my money on the company.

Mr. ** was very informed and answered all my questions. He also gave me information on your rating. Was able to answer the all questions about how this worked and how it saved us money over the six years. I feel this will benefit us in many ways, not only in saving money on warranty, but in the ability to transfer to family or new home owner if we sell this house.

It took nearly a week to finally get the replacement scheduled for tomorrow -- and I don't know if it's actually going to arrive! Endless bot-mails, delays, and Home Choice's selected technician is charging $450 for installation. I'm reconsidering my contract.

I was very satisfied with the tech. I was not happy that it took ^ different appointments to get someone here. I was not happy that I wasted a vacation day waiting for someone who didn't show up or call.

Today, my tech's name was Edwin. This was a replacement visit for my dishwasher. He was so helpful and knowledgeable for my repair. I would recommend him for any of my appliance repairs. I have another repair on my microwave being scheduled I hope I will have the same help as in the past. Thank you, Choice,

In haste the plumber failed to install the splash guard. 1 call and he quickly came out and finished the job. The repairman siad he had been with this co. for 30 days. Clean up of the putty was not good, and he didn't seem to care, when I mentioned it. I am not complaining. He will be a good employee-keep him on, I will take him any time. Supervisor may want to check his work.

CHW questioned a coil leak test from our A/C Maintenance provider. I paid $ 165.00 for this test. CHW questioned the leak test performed by the A/C company they sent to repair my a/c. CHW sent them back to take pictures of the leak (bubbles). After this third verification they sent in someone to replace the coil (still under warranty). The problem was taken care of but three verifications seemed unnecessary.

Had a wonderful experience with Bridgetown. I'm happy with the company Choice Home Warranty chose to do the work in my home. I hope if I have other issues in the future they will send someone from Bridgetown to my home again.

My first contact was Adrian, and I am very happy that he will remain my point of contact! This type of customer service is almost unheard of. He is personable, professional and articulate and definitely is a man happy to represent Choice HW because the coverage is superior. When answering my questions he was knowledgeable. I also appreciate that the coverage is broad and includes more than expected!

Rahaman ** is one best salesman I have met. He was knowledgeable, friendly, persistent, and also keep his promises. I bought this plan because of him. He is a model and I wish all of the salesmen like him. I am very happy with what I spent.

The agent was very informative on what was going on with my appliance. I am a older person and always try to be on alert for someone trying to take advantage. As he talked I began to relax because he seemed genuine. Most of all the mask was always on, I already was wearing one, that really impressed me.

My dishwasher wasn't draining. Come to find out it was because my newly install garbage disposal didn't install the dishwasher tube drain correctly. The rep was able to identify the problem within 1 minute and fix within 5. I think he was in my house no more than 15 minutes total. Thank you so much.

The technician from Select Electrical Services LLC came out and diagnosed the short and fixed it quickly! He was professional and on time and was very good at communicating with us. I would recommend them to all my clients and family.

Attic Attack came out, he was very pleasant and professional. He seen the problem right away. So he fixed it and explained to me what was going on with the heating unit. He waited for a few minutes to see if the unit was going to do anything different. Afterwards he said let it run a few minutes so it can change over from cold to warming.

The plumber was pleasant and able to explain the issue and what it will take to fix the issue. JC Penney. Choice approve the request to move forward. Plumber will be back next week to repair the issue. So far I’m satisfied was the outcome.

Lisa is amazing! She was quick, presentable, intelligent, and extremely nice!!! She Answered my questions thoroughly! She knows her stuff. I did a quote online and before I even finished she called. Now that’s awesome! I will refer Lisa to my family and friends. Actually, I already posted it on Facebook. Thank you LISA!

The garage door opener kept stopping and kicking out the reset button. Imran from Garages R Us came out and assessed the problem and installed a new opener and track. I was only responsible for the new sensor device that is now required. I was happy that he was able to fix the door the same day without having to order parts. He was skilled in what he did. I was very satisfied with the work!

The tech was late. Ian was morbidly obese and untidy to the point of dirty. He diagnosed the problem and then put the ice maker back together, saying he had to order a part, which would take 7-10 days. He set the follow-up appointment for THREE WEEKS later. A day and a half later, I discovered the freezer was not working at all. Everything was thawed out. I called CHW because I could not get through to Sears, who did the work. They said someone would follow up, but no one did. Fortunately, we did get the freezer working again. I was also able to schedule an earlier appointment to install the parts, which have arrived. That appointment with a different tech is for tomorrow. To add insult to injury, my credit card was charged TWICE! Fortunately, that has been resolved.

It did take weeks and had to pay 2 service calls to get it fixed. 1st tech was useless. Didn't even pull bottom cover off to look. Part ordered didn't work and since I didn't want the same co. I had to pay another fee. Sears did great, solved immediately and had working the same day.

We submitted a claim for our dishwasher. It had stopped draining during an after dinner wash, and flooded the kitchen. The tech arrived early for the appointment which was nice, he was here about an hour and a half diagnosing the issue with it. He told me he'd fill out a report and that someone would get with me about what gets approved. A few days go by and our claim was denied because the parts that were damaged were not "normal wear and tear." I appealed because this dishwasher was not tampered with, after 2 separate discussions no repairs or compensation was achieved. Waste of money on the tech and waste of time with appeal process. Would not recommend. This is a rip off, I feel as if we were robbed of our money with this company purchasing the warranty and the tech.

CHW is very reliable when responding to my requests for service. They immediately schedule a technician to come to my home at the earliest convenience and that makes me very comfortable with their services. I would and have recommended CHW to several of my friends.

Thank you for your service. I feel that you could look into getting more vendors. I work for an electrical company and the vendors that have came out to my home for service, they would have been fired. Taking that extra measure on making sure you have great vendor representing your company means a lot.

My set up of my new home warranty through Choice went great. When I spoke to my account rep, he answered all of the questions I had after reviewing the contract. He at times tried to push things further quicker than I would've liked, but he quickly pivoted back to my questions, and we moved forward with ease.

Staff went above beyond to offer the best program possible to meet my current needs. I really appreciate the concern that was given to me. As a result I was able to purchase a home warranty plan. I was already a current customer with one Choice Home Warranty competitors, however the level of service and price at Choice was very competitive, so I decide to bring my business over to Choice today... Thank you.

Person came on Friday instead of Monday of the next week, which was early. Did a great job and was fast and didn't make a mess. Tech was very nice. Would use that company again and recommend to others. Thanks.

Good communication and the electrician Ceasar was great! On time and wore mask and shoe covers. Appointment was also on time. He checked all the outlets and switches and asked good questions to determine the problem. I would highly recommend this electrician and this company. Talked to the owners and they were very helpful.

The gentleman was courteous and responded quickly. He was very professional and squeezed me in due to the nature of repair. He wore a mask and gloves and was quick to arrive and completed the repair great. I would definitely use his service again!

I wanted to add something onto my contract. They told me I can’t add it till June I wanna do it now I didn’t like that I’m looking for a company now that will let me change my contract to add more things.

Technicians were capable, did what they said they would do in a timely and professional manner. Even though we were their 8th and final call of the day and had an hour and a half drive home. Ken ** 2/3/22.

The promotions convinced me to prepay in full. Amy was wonderful to deal with. I was going to go on a monthly basis but the incentives convinced me to take advantage of the savings be offered. My callback was productive with Amy clearly answering my questions.

Loved the tech kind of disappointed with what was actually covered and I still had to come out of pocket $500 so it stung a lot because I’m on a budget. The technician was great, pleasant and courteous. He explained step by step and was very detail oriented.

He was great. Very thorough during his search to find what was wrong. He found the issue right away, contacted CHOICE back and was able to get approval for replacement for my ac/heat unit. He said he will make time in the schedule to get me in. It is middle of winter here in GA so having no heat is tough. I would recommend him.

The Customer Service is very good. No delays in processing a claim, appointments are made soon, and they have more flexibility than some of their competitors. All in all, I have been very pleased. I would recommend them to any homeowner.

My oven was repaired, due to not powering on in Aug 2021. Then Jan 2022 the same problem, only this time my card was charged twice because of a glitch, I wanted to pay cash to start with but her said only card. 2 days later it would not power on again. Choice HW took a little longer than we liked on the refund & the repair person never showed the 3rd time. Finally after 3 weeks I got the refund & we are now waiting for replacement of the unit.

From filing my claim online to the service being rendered I am very pleased with Choice Home Warranty. I had an email within 30 minutes that my Claim was being processed and I would hear from the Technician who will be handling the repair. Less than 15 minutes later the Technician reached out with date and time they would be at my home. The morning of service I received a text with a link to track the time the technician would be at my home. 100+% satisfied.

The technician was very good but he could not fix the problem. We can get the ice but not water. The refrigerator is 14 years old. He said the water freeze in the door and there is nothing he can do. If we want water we have to keep a bottles of water or buy a new refrigerator.

Appointment was promptly made within 24 hours. Actual repair occurs much later after diagnosis and parts ordering. Not optimal if an emergency but standard operating procedure. Overall worth the usual 2 trip repair if not an emergency. Repairman was knowledgeable.

Choice Home Warranty representatives have been calling me a lot trying to convince me to renew for 3 years. I understand it’s a very good deal, and I have told every representative I talked to that I can’t afford it. I can only afford to pay month to month. The only reason I am still with Choice is because Choice offers more than any other home warranty company. Please respect when a customer says he/she can’t afford to pay and stop insisting. Thank you.

I have Choice Home Warranty and have had to make a handful of claims thus far for minor issues. (Most major was a ceiling drip leak). Speaking to anyone internally is infuriating. The call center employees read off a script and don’t listen to a word you say. Once you finally get them to stop speaking long enough to listen to what you’re saying, it’s finally revealed that all internal policies forbid them from revealing anything that you can’t figure out yourself from reading the website or your policy documents. Call center employees are only there to read to you info already available to you. Have a question not answered in writing? Tough luck.

The sales was professional and knowledgeable. Gave a great deal. I hope the future service is as good. He took a. Payment and sent me a contract right away to my email address. He was great and hoping everything else is too.

Only related to this service, not overall satisfaction with Choice Home Warranty. Frank from Sears was great. He was punctual, well-mannered, and got the job done. This is the first time a repair tech actually had the part needed and was able to fix the issue on the first visit. Very grateful.

The gentleman who called was courteous, and helpful in presenting the various programs available. I look forward to a change for the better by joining you. Time will tell when I need service, but service calls with the other guys was $186.00 just to come and give a report on my microwave, eeeek! I was told that with you it will only be $86.00. I’ll already be saving money! The only problem was the connection on the phone service, it was horrible. Get this guy a better phone please.

An appointment was made within 2 days to check our washer. The technician kept me advised as to his time of arrival. He was very courteous, knowledgeable, and explained what was needed, the timeline, and the process. Once CHW approves the repair, the part will be ordered and the technician will return. I am glad the washer can possibly be repaired!

The Rep was on time; he was pleasant, professional and explained the problem; then he said what will be done to fix the problem. I was satisfied. The heating system needs parts to be ordered. We are away until later in the month. We will called to make next appointment on our return. THANKS!

Cynthia was very clear and helpful in explaining the CHW policy. She offered the typical discount rate but then offered the senior citizen rate that, while a significant amount of money, was less expensive in the long run. And the rate doesn't go up for the six years of the policy. Good job!

Very professional. Arrived on time and explained the situation to me very clearly. If it wasn't for the technician I wouldn't have known what was going on, since the home warranty company did not communicate with me at all. I will definitely like to work with this technician again, if I ever have a need for repairs.

Was not happy with old warranty so did not renew. Heard good things about Choice and know several people who recommended including local realtors. Giving them a try and liked senior discounts. Sales guy was good. I think I will be happy with the peace of mind a warranty offers. Also like cancellation terms if not happy.

Rachid arrived at the scheduled time. After checking the problem, he was very thorough in explaining the problem & fix. Upon receiving the parts, he returned and fixed my dishwasher in satisfactory time! I highly recommend Choice Home Warranty and their selection of contractors.

The job is not complete! Still no heat! Awaiting Choice to get back to me on a completion date! The technician advised me that there would be a solution today! As of this writing still no answer! Hoping to have the job completed today!

My experience was painless and Tal was very knowledgeable and explained everything with ease. He helped find the plan that would be right for us and tried to find any extra incentives that we might qualify for even after I agreed to sign up. They offer coverage on a wide array of home items that will suit our needs and budget.

With the exception of replacing our garbage disposal, EVERY OTHER ITEM HAS BEEN DENIED. The reasons stated are that the furnace, dishwasher, shower leak, and air conditioner MUST be maintained YEARLY with documented proof. Condensers, internal lines, water pipes from shower overflow, and the like are OUR responsibility to maintain and RUST within those kinds of things is an AUTOMATIC DENIAL. The reason we joined Choice Home Warranty in the 1st place is that we were told that "Pre-existing problems because of age would not be a problem." WHAT A DAMNED LIE!!!! We feel that the only reason that we were told that is to get the sale and have us pre-pay several years in advance. NEVER AGAIN, AND WE WILL NOT BE RENEWING. The only positive thing about the service is that once a claim is submitted, someone is sent out within 2 days.

Great service, the technician was very knowledgeable and courteous. He called Choice and my claim I feel was handled properly. The washer was 10 years old. Not worth repairing. Getting reimbursed for my old washer for what it’s worth to purchase a new one.

Worker was polite and worked fast and did a great job. Showed me what the issue was. Very professional. Told me if I needed assistance after the fix contact Choice Home and they would handle it right away. Thank you.

I called in the repair early in the morning. I got your voice machine. She could not understand me but was able to talk me thru filing a claim. It was less than 1 hr got a call from repair service who did the repair. He was here by 130 and gone by 230 He did repair before and we were very pleased with his work and him. Wife and I will both be 79 in June and appreciate the way things was handled.

The technician was great. Informative and courteous - no complaints there. But, because the refrigerator cannot be fixed, we were issued a Lowe's gift card to offset the cost of a new refrigerator. After agreeing to accept the gift card, we were informed that it could take up to 30 DAYS to receive the card. TOTALLY UNACCEPTABLE!!! How can we do without a refrigerator for 30 days? WE NEED A NEW REFRIGERATOR NOW!!!! If I knew that this is how Choice Home Warranty operates, I would not have signed up with you. ABSOLUTELY UNACCEPTABLE!!!!

Your automated system and making a customer wait 24 hours is not practical for customers in rural areas. I contacted you several times. I was told it would take up to 6 hours. When nothing was scheduled after 6 hours, I contacted you again and then you said 24 hours. Then I called to talk to a supervisor or manager to review the situation and was denied access. This was unbelievable knowing you had history on where we are and our location. The handful of HVAC companies all tell us the same thing, takes too long for payment. I even explained this to your so called customer service and you have taught them well to read from a card and ignore the customer's needs. I want someone to explain to me why when you have the facts someone can't take the time to talk to a customer.

Extremely happy with my service you provided. The service tech was knowledgeable and courteous. He found the problem and repaired it quickly. We were up and running in a short amount of time. Thank you very much for the quick service, have to have hot water.

Choice Home Warranty is not a warranty company anyone should use. They will not address the issues in a timely manner and my wood floors have been ruined because of it. They will not be responsible for it or do the right thing on both of my appliances. They sent out a service company who were very knowledgeable. They told them I needed to wait 30 days to ensure the part was obsolete and would not be delivered. After the 30 days had passed, they tried to send another repair company out at my expense. They should have done what the first company had told them the first time.

Leo was absolutely awesome. Very personal gave me all the options that was available and had a listening ear. I would love to recommend your services to my sister and have Leo to assist her. Thank you. Have a blessed day.

He was awesome. He did not mind my hanging around while he worked. He explained everything he was doing and why. He provided insight regarding maintenance; which I never knew we needed on garage doors (Duh!). He had a pleasing personality. He was very professional and respectful. He even programmed the remote to my car. I would highly recommend him.

The service guy came and introduced himself (Brad) and was very professional. He checked the disposal asked a few questions about its last use. Then he took his gear to inspect the disposal and found out that the reset button wasn't here and then he used his tool to check further. The tool he used to turn the crank was unsuccessful and found that the disposal had rusted and needed to be replaced instead of repaired. Brad called upper mgmt. And explained the situation and got approval to replace it. Great job. Well done.

I would like to give 100+ stars to Kelly ** and Robin. They both helped me in a pinch when my garage door broke. I am a Realtor and need my car which Robin understood and walked me through the options and let me pick the best solution. Robin and Kelly truly care about their clients. Thank you ladies!!!!

Quick service. Put in my request at 1 am and had an appointment booked for 8 am. Problem resolved in less than 12 hours! I was amazed at the response time. The company sent I’ve dealt with before, they get the job done.

My "fix it " person was great. She explained everything she was doing, and was very careful with anything that had to be moved. Loved her professionalism and concerns about my problem. I'd go to her again for any of my appliances.

Our technician was fantastic. I hope we get him in the future for other repairs. We had a washer that hadn't been working correctly for over a month. The parts to fix it were here and we were able to get our ticket reassigned to the man that showed up yesterday. He had it fixed in no time. Please don't send Sears back out. They were going to be another 2 weeks before they would be here to fix our washer.

Peter was on time, very professional and also very knowledgeable! He took the time to explain things so I understood what was wrong and what was going on with my appliance. Would recommend him to anyone that needs an appliance repair done!

My heater stopped working when the temperature fell below 32 degrees. I was not able to contact a representative by phone, and it took many tries to locate the proper claim site online. I was continually referred to other pages with "claim form" prompts.

For the first time the contractor you sent to cover my warranty the owner/technician was on time and not just looking to exploit the situation. Phil ** was able to restore the operation of my washer and was very professional in his efforts.

The wait time for a technician is longer than I had hoped it would be. We use our washer and dryer a lot and being without either one is a big inconvenience. If there was any way to expedite the process it would be appreciated.

Technician was very nice. He explained things very well. He respected my home and completed the jobs in a timely manner. I called him after hours expecting to leave a message, and he answered the phone, and answered my questions. Very professional. Thanks for all you do.

My heating system stopped working during the night, I awoke at 3 am, it was 58 degrees in the house, 28 outside. I filed my claim with Choice online at 5am. They responded in no time. Within hours they notified me that a contractor was set up and would be at my home between 11 am and 3 pm that day. At 2 pm Merical Mechanical was at my home. At 4:15 pm my heating system was back up and working. That is what I call great service from Choice Home Warranty the best possible. I love them and will recommend them to everyone. Thank you very much choice. Keep up the fantastic work. David & Kerrissa

I Googled home warranty companies and Choice came up as number 1, so as any person in their right mind, called that company. I spoke with Elliott and he was very professional. Explained various options that would meet our needs with no rushing. I believe Elliott did a wonderful job. I believe I received a good deal for the security that comes with a warranty.

The agent was good and she provided information to help. Yes I would recommend some as far as the customer service part was great help was what I need. Now I am waiting on the contract to respond. I will update after the work is complete.

We had purchased a home warranty for an investment property in Sept, 2021. We were looking for the same terms and conditions. Your representative was able to help us for writing another warranty. We will be soon approaching to you for the third property warranty.

From the time I filed a claim until my garage door was repaired was less than 48 hours. ADS was prompt and professional. Didn't even have to Speak to anyone from CHW. It got done. Quick and easy. Thank you for making it stress-free.

My problem isn't with the staff. The girl that was assigned to the claim was very nice. I am just frustrated with the results from every claim I put in. It was sold to me as if something breaks we fix it or if we can't fix it we replace it. That is completely not the case. The amounts given to replace whatever is broken is a fraction of what it actually costs to replace it. $343 for a 2 year old GE front loader washing machine. That barely pays for tax and delivery. I'm assuming you've bought a washing machine before. What do you think it would cost if I went up to Home Depot and asked for the cheapest front loader washer? You guys know dang well $343 ain't buying a new washing machine. Your sales department needs to be a little more honest and up front about what "we replace it" actually means.

My technician that came out was very nice and friendly. He diagnosed my garage door broke a spring. My Choice home warranty (surprise) doesn’t cover that. Save your money and just call service people directly, DO NOT USE CHOICE! Their policy will not cover anything that breaks in your house. Worst home warranty company there is.

Kaylee was very professional and patient with me, taking time to thoroughly explain all available options, while highlighting the most appropriate option suitable for my needs. I would definitely recommend Choice Home Warranty based on this initial experience. Thank you!

Hot water heater broke. Took 5 days to get appt. Technician was great. Nice and professional and on time. I’ve already given their name to a friend. I would never recommend Choice to anyone! Can’t wait till contract is complete in June!

I wanted to ask if we could postpone the start date until 3/30/22. The AHS will not cancel my current contract before then. Tried to reach out to Frances the rep. I set up this payment with, could not locate him.