Choice Home Warranty Reviews

Greg was straightforward, prompt, and offered the best option! There were no bots to get through or voice prompts; just called the number and got a live person on the phone. I appreciate this and look forward to a smooth coverage if it comes time to need one.

The technician was very friendly and skilled. He explained the repair step by step to me. He followed up with the part that was ordered and repaired my unit quicker than was estimated. Overall very happy with service and tech.

The technician was great! He assessed the dishwasher, received approval from Choice hw, ordered the part, came back when the part was delivered. Choice hw in the meantime decided they would not approve fixing the dishwasher that it should be replaced. Sounds good right? They offered me $245 at Lowe's. Dishwashers start at $350 not to mention how was I supposed to get it home and I would then have to pay for installation! Needless to say, my renewal is up in July, I will NOT be renewing. Signed, washing dishes by hand...

My dryer was not heating and when the technician came to check, he advised the wires were burning! So grateful to not have had a fire! My dryer has to be replaced and I will receive a Lowe’s gift card. Only thing I am not satisfied with is having to wait up to 30 days to receive the e-gift card. This is a major appliance that is needed constantly on a regular basis. So I will continue to have to spend more money by going to the laundry mat until I receive the funds. Hopefully it will come soon rather than later.

Unfortunately, your automated system doesn't work well. I kept saying the heat wasn't working and it said I had a broken toilet seat. Once I spoke with a human, everything went well. I was able to give all the information required and they will have a heating technician contact me.

It's okay to pay a $65 service fee to find out what's wrong but then to find out that you won't cover replacing my heater, is not good at all. You charge a lot per year for us to be supposedly covered, only to find out that we're really not. So now, we have no heat for our house and we have two disabled people and a child, with no heat!

HVAC Techs were professional. Had hard time understanding Choice home’s person on phone when I called about ac and not sure she understood what I was always saying. But overall liked the experience. Was quick and easy. I have not had any problems or concerns about the home warranty service provider thus far.

Technician did a very good job analyzing and describing problem. Did a poor job describing appliance likely cost me money in initial offer. Wrote dryer only and gas. Led to lowball offer by CHW. with CHW Dealing with CHW is atrocious!

Plumber was great at explaining everything. Unfortunately, Choice Home Warranty refuses to allow service of a clogged vent. This is the second claim I have submitted on this property. The first claim is still open due to the fact that choice has not found a central vacuum technician and the plumbing is my second. So far zero satisfaction. Also, I was charged a $75 service fee when my salesperson, Eli stated due to the fact that I purchased 3 home warranties my fee would be $65 on my second and third properties. All bait and switch and lies!

Starr ** displayed excellent Customer Service Skills. She called before she arrive and arrived in a timely manner. She was very thorough and professional. This technician explained the problem. She also explained how it could be fixed. It is important that technicians display care and concern. I would definitely recommend Choice Home Warranty and Starr **. Thank You!

The technician knew exactly what to do. The problem was instantly repaired ... About 5 minutes or less. Since changing to CHOICE, our house whole is a lot more comfortable. I recommend this company to all my friends.

First of all this is a review for CHOICE HOME WARRANTY, and not the technician. The technician arrived fast and was good. I called to have my microwave that was busted to be repaired and also to have my refrigerator lights replaced. The refrigerator lights are not covered. The technician recommended replacement of my microwave and I was informed that it was approved BUT it would take minimum of 30 days to process. And once it is process, I am only getting a LOWE's gift card for the amount of like 200 or less.

Need AC repair because our unit was shutting off every few minutes. This happened on a Sat and a tech was at our house on Sunday. I felt this company was trustworthy and honest. They also clean up their mess. Very good response, polite and friendly. Thank you.

The woman I called today was very nice and she said they will contact me by email when someone is coming to my house. I will keep checking my email. Thank you very much. I will be so happy to get my problem with my furnace fixed.

I phoned in the ask questions about Choice and I spoke to a real person. There was no robot questioning me. This was so impressive since this is the reason I wanted to leave my other home warranty. This real person answered all my questions and I made the deal right then over the phone. That was just yesterday and already someone from the company reached out to ask if everything went well.

He diagnose the problem and fixed it very quickly. Very honest with his findings. He came to my house, quickly diagnose the problem, replaced the part, and the unit works great now. Just in time for cold weather we were gonna have that night. I’m back in comfort in my home.

The service man we had was great. He was very thorough and explained what he was doing. He was very friendly and courteous. He also drive over 2 hours to the service call, because no one else would take the call.

Don't schedule me (or anyone). Send the job to the tech and have the tech contact me to schedule a time mutually convenient! It is very inconvenient to get an email from CHW telling me they scheduled me (without talking to me??) or have a tech call me to tell me he is "on his way" when I am not even home! CALL THE CLIENT TO SCHEDULE! DON'T SCHEDULE WITHOUT TALKING FIRST TO THE CLIENT!!

I decided to change my home warranty from AHS to Choice because AHS renewal was really high. I had been with AHS for over 25 years, and they didn't want to give me a discount. I spoke to ELI, and he explained the way Choice works and convinced me to take a good 3 1/2 year policy. So far, I'm a happy camper with Choice and I will see how they act when and if I ever need to file a claim.

I purchased a 1 year home warranty for $624. I was told by the sales person that my septic system would be covered if repairs are needed with a $85 service call charge. I asked to see the policy details before purchase. He said "It's all right there on the site". I asked him to email me the policy so I could review. He said "It's covered". "Worst case scenario you can cancel the policy for a full refund within 30 days" He proceeded to try to sell me a 6 year plan. I ended up buying the 1 year deal at $624. Once I paid and received the confirmation, the policy was available for me to review.. After reviewing, there are major limitations. I will be cancelling this warranty and expect a full credit. Jess **...

This company is the WORST. Avoid at all cost. They have a completely UNWRITTEN rule that automatically cancels any claim if you don't check in with them every 30 days. When do they tell you this? At the point of contract? When you file a claim? When you check on the status? Oh! They NEVER give you this information in advance. You find out when you check on the status of a claim or call to complain work hasn't been done and they cancel the claim. And here's the kicker - to open a new claim, they force you to pay a service fee again. For the same problem you've already paid a claim for. DO NOT WASTE YOUR MONEY on this completely trash warranty company. They have no interest in solving claims - just taking your money.

I submitted a claim on a Wednesday for a water heater not working and by Friday my claim had yet to be assigned to a service tech so I called back to complain that waiting 2 days just for a claim to be assigned is unacceptable and now we're heading into the weekend and Choice would need to escalate my claim which they did and my repair was completed a week later.

A Contractor was assigned right away and was dispatched I on the same day that I submitted a claim. The contractor came out and fixed the problem on the first visit. Choice Home Warranty Services has come through for me each and every time I have submitted a claim

I placed a claim to CHW on Thursday and by Tuesday morning they had someone scheduled to arrive at my home between 11am and 3pm. Unfortunately the scheduled technician move their show date back an extra day, so there isn't much to tell as of yet? That said, overall the Customer Service representative was very cordial/professional in assessing my situation and putting me at ease that I would be made whole as soon as possible.

This was the first time I had a technician actually do something. An air conditioning tech came in 2020, all he did was spray the outside unit. The next day I discovered the water was never off. Called a plumber, he wanted to break up our patio. The leak was behind my washer. The water heater tech tapped on the unit and said there was nothing he could do. We will be giving serious thought to not renew our contract.

I've had Choice home warranty for over a yr. And never had to use their service as yet. It gives me peace of mind though knowing I have a home warranty in place for any of my emergency needs in my rental property as I live out of state. The snowbirds I rent to enjoy them also. And it makes the property more convenient for the tenants who are traveling nurses. Thank you for such a great plan.

I am very happy and satisfied with the service and the service technician that serviced my heating system. Marlon from Porters Heating and Cooling was not only professional but very knowledgeable in his field of work. I am very impressed with the service and my experience.

Technician was good, checked all the systems out detected the problem and fixed it. He then made sure everything was working properly and the system was running. We would recommend this technician and his company to anyone that has a similar problem as us.

Thank you Choice Warranty! I have not filed any claims yet, but if you treat me and respect me as you did when I reached out for help, I honestly believe I would have made a great decision on dropping somebody to gain somebody that knows about dignity, integrity, and mostly honesty. The rep that helped me was very helpful, courteous, and respectful! Thank you for making my day!

Everything was great from the time I notified Choice, the arrival of technician, and the approval of the replacement, but I was a little upset with the $400 extra I had to pay towards the replacement of the water heater.

Good jobs and I wanted mine if they work on everybody house and also I will let my friends know you have good business. They have and all. Also I will let my family know too. I will tell everybody know about your business.

My experience was great with Center Guard Plumbing. The technician was super and fixed my bathtub quickly. I would absolutely recommend them to every one. It did take a while for someone to pick up my claim and Choice Warranty emailed an apology letter. I thought that was very nice.

Sharon

Both products have not been repaired yet. Not able to review completely except there has been significant delays. Have stayed home waiting for repair personnel 2 mornings. Diagnoses have been made by the approval for the repair parts is delaying the repairs.

I was offered a certain discount for a new policy. I told Mr. ** that I needed to discuss it with my wife and would call back later. Without my consent, I was locked into a higher rate and received notification via email. Policy needs to be cancelled immediately.

The representative was very courteous and knowledgeable concerning my issue. He was supportive. He repeated what I said to ensure himself that he had heard my concern correctly. He informed me I should be hearing from the person within 24-48 hours of point of contact.

Mechanic came out and flip our breaker on and fixed the problem! I’ve thought the furnace went out but only the breaker had switched off. We were very happy that we didn’t have to replace furnace. Happy happy happy we are. Thanks to Choice warranty.

I have been very impressed with Jascha **. He was the first to ask me if I was a senior citizen and to offer me the special benefits. He was able to get my monthly rate affordable. He is a great salesperson.

Filed a claim 3-4 weeks ago, still no one has come. Called for help several times but not helpful. I need the service to come take care of my microwave. Help! Help! Help! I get connected to the operator but no result. Very unhappy with the service.

Let me know what was available and how important the customer is. Very disrespectful and polite. Made sure I understood everything. Explained how unhappy I was with the current one I had. I had never had a problem with them before. The contractors that I had to work with were terrible.

Awoke to no AC this morning and called CHW for work order submission. Was 81 degrees outside at 8:30am and was worried it would not get resolved soon. Within 2 hours a technician arrived and fixed the problem. Very helpful and thorough. Great job by all. Thank you.

I filed a claim online and the service contractor came the same day. I was very impressed. He came and looked at the issue and cleared the problem. It was a very easy call. I am glad that I switched over to Choice from my other home warranty company.

The plumber was very knowledgeable. He listened to the explanation of the issue and took the time necessary to correct the issue. He also was very please tell as well as competent. I would definitely recommend and use him again if needed.

The Tech guy that was sent to us was real good. I trusted him totally. He knew his appliances very well. In the business for 35 years. A gentleman as well. The online system worked great to file a claim.

I called Choice to get a warranty and the agent I spoke to was very good. I hope I'm happy with the service. I just got my policy today so when I need service I sure hope it is as good as I'm expecting. I have an older home that I like and hope to be there for a while.

First I had a water heater go out. Choice did replace it but charged me 398.00 plus the 65.00 for Vist. Then my ac went out. Choice covers my geothermal ac but will not pay for the water piping connection to the unit that is leaking. Paid 65.00 twice for plumber to look at it. I have choice on three houses I own.

I have recently signed up for your protection plan. The gentleman that helped me answered all my questions and was very upfront and honest. I based my decision on several factor. The monthly cost and the service call fee were probably the two main factors in my decision. I am looking forward to doing business with your company. I base. James

Service was on time, customer service was awesome, and I’m a very happy customer. When I called, service was given very quickly and I even had to put it off another day which was no problem. They kept in touch with me via text, which is the way I requested.

This is regarding claim: **, which is almost 2 months old; and Choice is not able to get any updates from technician and nor able to proceed further with any confirmation. Today post 2 months they have reassigned the claim and again it will be another delay. It is worst company, who do nothing and just keep their customer waiting forever.

Updated on 4/11/2023: I filed a claim for a dishwasher repair in February. I still have not had any resolution to my claim. They said I had to replace my dishwasher but I haven’t heard back. They (Choice Home Warranty) has not sent me any replacement information yet and it is now April. VERY POOR CUSTOMER SERVICE.

Technician was prompt and came at the time that he said he was going to come, explain the procedure on how he was fixing the machine. Corresponded with the technician a couple of days prior for him to come to my home. He was very precise over the phone and courteous.

I realize that it is sometimes hard to find service people quickly, but to have to be without your car for almost a week is not good! I find myself wondering why you don’t have someone in Winston- Salem that services this area. I have your service only because I am an older lady and sometimes cannot take care of the problems.

Technician checked and found that it has tripped on overload and on resetting it started working. Technician informed how to check in future. Technician came as promised in time and worked on it quickly. Nice job done to our satisfaction. Choice Warranty responded promptly.

Technician was aware of my problems, and knew how to fix them. He was patient and explained things to me. He was polite. He was clear about when he would return. I'd recommend him to anyone. He is a credit to your company.

When I received my new water bill it had jumped $137. I had no idea what was going on. Of course I put in a claim. Have 3 toilets in my home and they were all broke. Water was constantly running. It literally took 4 days to get a PLUMBER to come out and that was after I called screaming. Was I happy with Choice. No. I’m happy it was not my AC/HEAT or flooding.

Technician arrived at our house later than the time he was supposed to be there, but he was great at communicating. He showed up and told us the dishwasher was not washing, which we already knew that he thought it was the pump. He stated he would report that to the warranty company and we have heard nothing despite me trying to track the claim multiple times. I feel like I paid $85 for someone to tell me my dishwasher was broken which I already knew.

Technician was professional, solved the problem and left the area spotless when he finished. He was also very knowledgeable and pleasant. He was also right on time and called before he came. Would definitely recommend him and his company. Choice Home is a pleasure to do business with.

Great services. Rep was helpful and understanding. Took time to explain the service and also help me set up my claim. I hope that there could be more individuals like her in the customer service department. My hope is that my issues are resolved sooner. Thanks for what you do.

The technician explained everything accurately and did a fine job. The issue is the email from CHW was misleading. The subject line said my appliance was not repairable. The body of the text said it was to be repaired and to hit the link once it was repaired. I waited two weeks before I contacted CHW and learned I was to click on my claim status to get the proper update. The website does not say to click on the actual claim for updates. It could be a lot clearer.

ALJANABI arrived in a timely manner and quickly began to access the issue. He started on working to correct the problem and completing the job skillfully and professionally. He showed me the defective parts that had caused the water leaks. He left the area tidy and clean.

The Tech did a great work fixing and replacing the water supply to the Master Room toilet, I waited couple days, but at the end it was worth it. I will recommend your Co. to my family and friends, thanks for your work.

Had problem w/ water & ice working in January. A technician came out promptly & fixed the problem. For some reason the same problem is occurring again! I filed a claim & waiting for confirmation from a company. Choice Warranty has been very good about their service.

Timely, knowledgeable, efficient and thorough. Everything I could ask for. Company rep called to confirm appointment. Plumber also checked all plumbing connections after repair was completed. Company also followed up upon completion of job to ensure I was satisfied. Would not hesitate to use them again.

This was absolutely the best experience I’ve had thus far. I called on a Saturday morning and knew within a half hour what time the technician would arrive. Within an hour of arriving the problem was resolved. This was the quickest I have ever seen this happen. If it wasn’t for the what I consider unreasonable amount they offer for a replacement appliance I would be much happier. Be sure to read the fine print. It has been a plus for me even though I did have to spend extra money to replace several appliances since I wanted something similar to the original. My appliances were only 7 to 8 years old when replaced. Overall I would recommend the service.

Great service and the technician they sent was very helpful and did his job accordingly. Choice Warranty prices are better compared to other warranty services. I highly recommend Choice Warranty for your home. Very convenient to fix your appliances and plumbing work.

I woke up one day and took a very ice cold shower and I knew something was wrong. I called Choice Home Warranty and filed a claim about my water heater. The next day I received notice that my repair person would be at my home between 11 am and 3 pm. He arrived early and was able to determine the issue and change the part. He as very professional and polite. I am so happy to have hot water again!

I was very pleased with the service I received. And the service gentleman was very pleasant and knew was he was doing in a very professional way and recommended what to do in the future so the refrigerator is working properly.

I called to have a service rep come and check out my furnace cause it wouldn't put out any heat. He found the issue, ordered the parts and will be fixed shortly. Great people to work with. I'm glad to have picked Choice to do business with. They have been my go to for about 3 yrs now.

Sept 2021, they had an appointment to fix the water heater at home in the late evening and no one picked up my phone to change appointments. Last summer, My home was lucky we got the perfect company to come in to fix our air conditioning.

The agent that helped me was very polite and knowledgeable about his warranty. I was sent my agreement by e-mail which was very helpful and saved paper. I was able to download the policy to my hard drive for safe keeping.

Our microwave was no longer working. It had been previously repaired ant the problem recurred. The technician that came to the home was courteous, skilled, knowledgeable and trustworthy. The microwave was replaced. Choice home warranty swims circles around the competition in terms of getting the problem taken care of in a timely manner. I would highly recommend them.

With the exception of completing the Job few (4) days after the initial claim submission, service was great. Even though I had to call to verify my appointment by myself, the technician was professional and experienced. The job was done in less than 30 minutes, which was perfect because I had to go back into work.

The plumber that came out was very professional but it’s been a week since my request and still not fixed so I don’t know if it’s the plumber or Choice that’s holding it up so at this point I am a lost for words. This needs to fixed quicker than this. I leaking faucet is costing me money on my water bill.

I have bought all the repair parts and had a tech come out and replace them. He got the dryer working perfectly. Then he evaluated the washer. Determined the control board was bad and needed replacing. CHW opted to replace the unit, only giving me $547. The unit cost $1127. They would not increase the amount to cover replacement unit. I them said I really would just like the unit fixed, so please just send the tech back with the parts. They said no. I have been denied coverage on other claims made as well. This confirms the fact that I will not renew coverage with this company.

I was confused when replacing an outlet in my house was not something that my warranty would cover. But still I would think that a hot water heater going out would be the definition of when a home warranty kicks in. But as I have found I am not covered the way that I thought it was and I am very disappointed that I purchased a 2yr plan. The technicians are great though, so at least I found trustworthy people to do the work through the warranty program even though I have to pay for it all myself.

Shower head was leaking, low stream and was getting very little hot work. Plumber came out and was extremely courteous, neat and efficient. Took care of the issue quickly and perfectly. I would definitely recommend this technician for any plumbing issues.

I am so happy with this company. I had other companies before and never had such a wonderful experience. I like the fact that they are fast and they fix everything with just a small deductible. I have two houses and hope they service in Florida too for my two other rental properties.

I’ve had CHW since purchasing my home in 2019. It is an older home, approximately 30-40 years old. Each time I’ve called and placed a claim, they are thorough and efficient. And every partner they’ve sent to my home were professional, thorough, and efficient as well!

On time and friendly, he knew exactly what he was doing and always able to tell me about other things that needs to be fixed on my home.. He was encouraging me to call for addition help even if it’s something small.

Call was handled quickly and claim was processed quickly. Received appointment with in 24 hours. Wait time was within 10 minutes and received confirmation email before I hung up from with appointment information. Rep that took me claim was very curious and friendly. He provided me with everything I needed for my claim.

I pressed Enter on my request for a quote online and with no exaggeration, my phone rang within 30 seconds. What followed was an informative discussion of what was offered in the warranty but when I said I was shopping around for quotes, that was not acceptable and the discussion immediately became a very pushy sales call for me to sign up and pay for multiple years of coverage at discounted prices. While the offers were great, I knew what I wanted, yet the salesperson had difficulty accepting my decision, leading into an argument over it. I did end up signing up with Choice Warranty with the terms I wanted but the call was incredibly annoying.

I just placed my first call for the home warranty service. I was given a claim #, and that's as far as we've gotten so far. I'll be happy to do another review after the repairman visits. I have already told a friend of mine about this service, so if all goes well, she will be my recommendation.

Adam our service technician was very knowledgeable and addressed every issue our clothes machine had. Unfortunately they may or may not repair the unit as he mentioned it’s a very expensive and extensive fix. So we’ll await the email in regards to this repair.

I have a good experience with filing the claim and technician came in timely manner. He took his time to diagnosis and explained to me what's going on and how he can fix it. I did not like the solution offered though. The insurance wants me to take a gift card worth of $191.00 for my microwave diagnosis rather than fixing it.

Stopped up plumbing at sink and even water from dishwasher was sitting and draining into the floor. All is well now. Plumber was very efficient. No mess left for me to clean up! It was a quick "problem solved". Just had to remove the outside drain cap and use a tool to lean out the drain pipe. Everything was done outside of the house.

Slow service, usually takes 1-2 weeks for the first visit and another 2 weeks before items are fixed. Constant battle to get CHW to approve legitimate claims. Horrible customer service, I think out of South America. Do a search on-line. CHW is the subject of a lot of complaints and litigation. They settled a lawsuit brought by the Attorney General of New Jersey; the Attorney General of Arizona brought suit, and they are being investigated by the Attorney General of Texas.

Air It Cool came out and repaired our air conditioner. Frank, the technician, was courteous, professional, and knowledgeable. We would recommend Air It Cool next time we need air conditioner service. I was disappointed not to receive same-day service for my early-morning claim, but perhaps that was the best you could do for us.

AC was blowing hot air. The air compressor would not engage. Replace the capacitor and the problem was fixed. Great experience. Quick, fast, and right the first time. Awesome. Would recommend it to a friend. Hope future claims work this well.

We placed our claim online, the appointment was arranged quickly and the technician's request for approval was also handled quickly. Josh from John and Sons LLC arranged our appointment time, was prompt, thorough and took care of our AC repair quickly and professionally. We were VERY pleased!!

Basin plumbing is the company sent out to service our claim and was very accommodating, professional, honest and direct. I appreciate not being given the run around on anything. I will being recommending them for future calls and to family and friends.

The service tech was on time and professional. He explained everything as he did his job. He was clean and neat about his work. I would recommend him in the future. This home warranty was a great choice for our family.

Choice has been an amazing warranty company. Having been in the real estate business and purchasing warranties for my customers for 20 + years and finding choice in my last working years they are fabulous at taking care of the consumer. They have fabulous contractors who get the job done.

After having another full-home warranty, we decided to go with Choice Home Warranty. And after three years, we are incredibly pleased with their professionalism, choice of service technicians, and tremendous customer service. I highly recommend their service to anyone who fears failure in their home's equipment/appliances.

I filed a claim and within 2 days, had a plumbing company call and scheduled an appointment. I had put up with a leaking kitchen faucet for a couple months but the plumber took care of it in less than an hour.

We are extremely pleased with the technician that came out from Oceanview Heating and Air Conditioning. He did a terrific job of explaining what was wrong with our HVAC unit and how we could proceed in repairing it or our options as far as replacing it goes. When they came to replace the unit they were respectful of our home and wore booties on their shoes and were very careful not to disturb anything. They were also very respectful of our decision as far as the replacement went. They came and replaced the unit with the professionalism you would expect from the A-Plus superior company that they are.

Start up was strange. Had someone call out of the blue that directed me to someone else. That person took all my info and I said I needed to talk to my wife. He said he would send over the plan so I could review it and never did. Asked for him to call me around 430 mst and he called at 245 my time. Said he would call back and didn’t. I reviewed the ratings and it was more than my current company and only $15 more but covers so much more, the deductible is even less. I had to call back to set up my contract but so far so good.

Fast claim number, clear info. Only issue was phone number for the company assigned had an extra number in it so had to look up proper phone number. Needed to change the assigned date and when I called the company was very accommodating.

I found out the limitations of the warranty and I was disappointed with my findings. The technician was excellent and knowledgeable. The knowledge which now I am equipped with I know how to proceed. I'm also disappointed with the deductible required, I believe that it is much too high.

Despite no water over 30 hours, waiting for you to find a service tech, despite CHW not finding a tech, I immediately found Adam ** Plumbing (very nice young man.) He pinpointed problem quickly & replaced the Pressure Switch. Running water again!!!

Yes I was very excited to get someone like guy sent me. He was courteous, explaining everything on point about the materials, prices that I would be needing as well. He also cleaned up the mess while searching for the solution. Yes I appreciate Rick. Would recommend him back for next job. I thank you Sears very much.

My technician was very courtesy and knowledgeable. I would recommend Choice to all my friends and family. He asked questions and all questions that I asked. He also took the debit card because I forgot to go to the bank for the 75 dollar service fee.

Alex came to my home to fix my toilet and garbage disposal. Alex was very nice and courteous and he explained what needed to be done and he was very respectful of my home by making sure he didn't make a mess and he cleaned up after he was done. I felt comfortable with him coming to my home. If I have issues in the future, I hope Alex is available to do the job. Alex gets the job done and he does is right and fast.

Great job when the technician finally showed up. When I am given a time frame of 4 hours and the time frame is almost up and did not receive a call to let me know he was going to be late. I had to make the call myself to find out when the tech would be here. Other than that great job.

Tech let me know when he was on the way, got right to work diagnosing the dryer problem, had the part with him to repair and left with the dryer in working order. He made sure the dryer was working and all was in order before he left. Much more professional than the first technicians assigned, who couldn't return calls and failed to show for a scheduled appointment.

Was assigned to a case manager, I sent message through email but did not respond. After 4 days I called and spoke to that case manager. No apologies for not replying to my email, even asked me what is in the email.

So when Shamir talked to me he was very convincing. He sold me a great package so I thought of course, To my dismay I found out on Tuesday, the 7th of March that I was missing something. Come to find out you are like McDonald’s, have it your way. That is all good but how would I know if I was not given a choice one way or another. This is what I know: I have a house, this house has appliances, it has many systems. Let me start with the property, I have an Inlaw quarters, I have a well and I have a septic tank. A new septic tank was installed before I moved in 5 years ago. Needless to I am overwhelmed by the lack of communication I actually had with Shamir. I have more to say but I am already at 709.

He knew he had to provide a replacement when I was facing a tripping at the fuse board. He helped me understand the issue well, very courteous and knowledgeable. He advised best practices and made suggestions. I recommend him for his work.

Tracey ** is an excellent customer service representative. She explained plan options well, was patient and personable, and answered my questions in detail. I was very pleased with the the coverages, teacher discounts, no inspection clause, and company ratings by the Better Business Bureau. I purchased the Total Service Plan for six years and will receive my last year at no charge. Pricing was very affordable. I would highly recommend Choice Home Warranty to family members and friends.

Tony my technician that came out was on time, polite and handled my situation. It did not take him long to diagnose my problem and provide with an answer. I would recommend him to anyone. Service was great! It did not take long for Choice Warranty to send someone out to my home, 24 hours. The tech called before he arrived and I love that type of service because it makes you feel as if they value your time and theirs.

Service tech was amazing. Claims gets an F because they wouldn’t put the same disposal in that I had. They pay for the cheapest one possible. Should replace equal or better than what I had. Almost same price to do it myself.

I felt that Joseph gave me all the information I need it I feel comfortable and secure with our conversation and trusted him totally with my new warranty and price. Thank you, Joseph. I am happy with customer service if needed, and felt like Joseph understood my needs, and what I could afford, and was helpful and considerate of that.

I paid for 3 home warranty a few weeks ago and was told The Total policies I paid for were the best. Now I find out to get my air conditioner repaired my part is $1285.00. Your system does not allow me to click on air conditioners to see what is paid for different situations. Then when I call to ask I was assigned a specialist that takes 24 hours + to get back to me. I have 3 policies for 3/4 years now and not sure if I like this. JIM **

When I purchased this insurance, the sales representative assured me that if anything goes wrong with my appliances, they will either repair or replace it with equivalent model in the market. And the only thing I need to pay is the service fee. But when it really happened (my dryer Kenmore Elite Heat Plus Quite Pack 4) they came and said it cannot be repaired. The technician told that it would be all fine and it would be replaced. But two days later I got an estimate of claim amount which is $335, where the equivalent product market price is $1000+. When I contacted them they mentioned that in our contract we have a statement "We reserve the right to offer cash or cash equivalent in lieu of repair or Replacement in the amount of Our actual cost (which at times may be less than retail) to repair or Replace any Covered Item". The statement is so vague. What is "Our actual cost"? What is the basis of that cost? What does it mean by "may be less"?

I notified the office this am, if you could get the heating. System working due to my ill health. Christen promptly worked on it, and tried every means to help me, in fact she planned to send a space heater in case we don’t receive the parts today. However, it didn’t take long, she was able to get the parts and technician was sent. In fact the tech was so prompt and did his job perfect. I’m very proud of Choice for their willingness to help people with a quick response. Thank you

Daniel was informative and readily answered all of my questions. He offered packages but didn't get too pushy with his sales pitch. I appreciated that and it let me make my decision confidently. Going forward if the service is as good as the representation I just participated in, I'm looking forward to a long relationship.

The service technician who came out to fix my leak came at the appointed time. Willie found the leak and let me know what was leaking. After he fixed the leak, he showed me what he did. He was very nice and professional.

Been with Choice for five years. I have had two claims. Both were denied after I paid the service fee. They just look for reasons to deny your claim. You would be better served by putting the monthly fee in a account and paying yourself.

Technician was very professional and knowledgeable and very kind. I would definitely recommend! I have to give 5 stars. Choice Home Warranty was very fast at getting someone to my home and there wasn't a bunch of red tape.

Andy, who helped me with my purchase, was very professional, informative, and thorough. The warranty I selected covers every imaginable potential issue, and I'm confident it will cover anything that might happen in the home. It was a pleasure to deal with Andy, and I feel like I got a great product at a great price.

CHW has been great resolving my claims except plumbing related issues as a result of having difficulty locating a best matched technician in my area. While CHW offers a reimbursement option to find my own technician to resolve my issue, the process is complicated and necessitate multiple phone calls to ensure reimbursement gets processed. Inconsistent answers and sometimes rude customer service agent from multiple contacts creating further frustration. Creating further frustration.

I wish you offered more of the full value of my wash machine and not a fan of having to use Lowe's gift certificate and it could take 30 days? My replacement cost on the washer is $500 but you only offered me $373.

We are not pleased at all. The service was so slow, we ended up paying for the replacement ourselves. The repairperson was great, but your part of the problem was terrible. Would never recommend dealing with your company ever again.

We have the Choice Ultimate plan and Choice refuses to cover our plumbing issue. We are currently unable to use two bathrooms, the dishwasher and washing machine due to a clogged pipe. Choice will not cover the drain line clean out as it needs to be accomplished via the roof or with a company who utilizes a camera. The technician they sent out was a handy man -- not a plumber. The technician tried his best and we were pleased with his effort. The scope of work is just beyond his expertise.

First he bangs on my door with his knuckle. Obnoxious and uncalled for. Did not say sorry. He was really lazy about moving things. Bad attitude. Then at the end he tried to get more money than the 45 dollars I was supposed to pay!

The person who reviewed my claim jumped to the conclusion I abused my garbage disposal. I have submitted an appeal. The Plumber who arrived at my home was nice & professional. I was pleased with him but not with the claims specialist.

Didn't fix my refrigerator but did offer me a small (very small) reimbursement of $450.00 on a $3000 refrigerator. I would have rather kept my old refrigerator and saved a few bucks but it is what it is. Might not have happened had I not threatened to cancel home warranty.

The technician who replaced our bathroom exhaust fan was very polite and had our problem resolved in under 15 minutes. Would highly recommend him for future requirements. He arrived at our house on time and was obviously well prepared for the repair job.

Was very knowledgeable and friendly knew just what to do and was very efficient. Answered all my questions and gave good advise for future problems. Was a very good decision to choose your guys as my warranty company. Thank you very much.

The only comment I have is really with Choice Home Warranty I referred people and I pay every month you send someone who doesn't work in Charlotte where I live the plumber said he can squeeze me in on Thursday because he'll be in Charlotte but I get a message he can't come back till Monday. So I can't use my toilet for another week. This is not good and why would the plumber not come prepared to fix it that day. So the work is still not done due to today is Thursday and I have to wait until Monday. I blame this on the the customer service representative that didn't provide all the information when I said the pipe needed to be replaced.

Customer service representative was very polite and answered all my questions before signing up for services. He made sure all my questions were answered and didn’t rush me into making a hasty decision. Overall it was an awesome experience and the representative was very detailed.

Anthony was great, provided the information I needed and taught me a few things about my electric box that I did not know. Truly professional. Provided the service and information that I needed. Great service! Glad Choice Home Warranty choose Anthony and AnD Electric LLC to my claim.

With courtesy, kindness and professionalism I got help from the salesperson, thank you. It was outstanding. With this behavior, the representative attracting me and made me sign and very happy. Great job! I believe the agent is a valuable and good asset. Win win for the company and the customers. Jamal **

When my A/C failed to start. I tried several thing to cool down my house. I called in and was told I could get faster service if I go online. I went online. Input the requested information. Within a few minutes I received an e mail from the company that was assigned my case with a date, time, phone number and POC of my repairmen. Fast service.

If you are looking for a home warranty company, keep looking. This company has terrible customer service! It took them a MONTH to get my garage door opener replaced! Last year it took them about 6 WEEKS to repair my home Airconditioning system in the middle of summer. I had to go buy window units in order to be able to sleep. If you call in a work order, they use a foreign source to answer the phones, they can’t speak English very well, there is so much background noise you can’t hear the agent on the other end. If you request to speak to a supervisor, their response is they have 24 hours to return your call! My advice is DO NOT USE Choice Home Warranties, they are the worst company I have felt within the 10 years of having a home warranty.

I was shopping around because I already have a home warranty on major appliances in my house. I spoke with a representative. His name was Bruce. He was very knowledgeable, very nice and he cut me a cheaper deal on a plan. He was determined not to lose me as a new customer and he got me!

Well not sure how to answer this question. I've just signed up for Choice Home Warranty. However after talking to the rep I was very impressed with their answers. I went over the contract with the him, he answered all my question and explained the items I asked about. So, based on this I'm expecting a good relationship with choice warranty.

Roger ** is awesome! He goes the extra mile to reach the best goal for you. He’s my go-to-rep and he’s the only number I have on file when it comes to Choice Home Warranty or helping me choose the right plan for my home.

Very pleased with service and commitment of company to customer satisfaction. Tech was professional and reflected well on company. Sometimes monthly payments are worth it, this is one of those times. Anyone using Choice Home Warranty is spending money wisely. Would highly recommend this Company.

I'm reviving from recent exposure to COVID. The excessive attempts to obtain my business and your staff's unconcern for my physical well being seemed cruel. I knew that I need to protect my investment in my home and was impressed with the reviews that I read about your company and your BBB Ratings but your staff aggressive demeanor sent up red flags also. I'm very keen on customers service, please don't make me regret my decision to do business with your company.

Updated on 03/18/2023: I have a Ge Built in Oven that has been here since the beginning of time. Recently I have experienced some problem and contacted Choice. They sent out a service person that address the initial issue quickly. As with older model of appliances, when you fix on issue, another might occur. Well, Choice sent out additional assistance and we are still working on the issue. The most important thing to remember is that they eventually address the issue and make them whole. Great Warranty Program!

You are very fast I called in the morning they had sent someone to my house within 2 hours of calling. They gentleman that came to fix my air conditioner was really nice & got my air conditioner fixed with in an hour.

Had to have tech come out put new ice maker in nothing happened. Should have checked to see if water was even coming in here. Didn't. No water coming in. 2nd tech came out said they needed to be replaced... He ordered parts coming out Thursday. Hopefully they can get this fixed so far not really impressed with the warranty for the money I'm paying..

I have called multiple times, I’ve been waiting a week and a half, still no service. I was actually contacted by one plumbing company that said they will no longer do business with this company. I have requested numerous times to speak with someone in the US but they won’t even put someone on the phone that speaks English. Very frustrated. Been paying for this insurance for years and this is the very first claim.. Thinking of dropping??

Joseph was an exceptional help. He made sure I understood everything and had to call me back a few times for various reasons. Thank you so much I have already recommended you to some friends. Thanks again

Keisha was great at explaining my options for renewing my home warranty and very helpful today. She was very friendly and I appreciated her help. I would highly recommend her to friends and family who need help with home warranty.

Icon pulled a no show. Please NEVER book them for me again. I waited most of the day and they never called. M&A came and did a wonderful job. He was fast and extremely professional. Send them to us anytime! Cissy **

I selected this company for home warranty and my garage door needs a repair. I entered my claim and it was rejected because they claimed the spring is not the right size. I've owned this home for 7 years and the previous owner had it for 15 years. If the spring was the wrong size then how could it work all this time? They made every excuses not to pay for the repair. I thought home warranty is too good to be true but I thought I gave it a try and I am right. So don't waste your money and stay away from this company especially. They are horrible.

The person I spoke with was very professional and informative about the policy. They made sure I had the best coverage for me. I am very satisfied with the service that I received and feel that my home is covered for any that may happen.

Repair man was great and service was great. Choice Warranty responded very quickly with my request to fix my refrigerator. I am very satisfied. I would recommend Choice Warranty to anyone looking for a home warranty company. Thank you for everything. Dana **

Our A/C started leaking. I called the Choice Home Warranty Insurance and had specialists coming to look at it within 24h. It was very fast response on their end, good service. The issue was solved, I will recommend this company.