Choice Home Warranty Reviews

Technician assessed the problem. The defrosting element inside the freezer compartment was covered with an accumulation of frost. He melted it off with a hand held hair dryer. However, the dryer apparently shorted out. My concern is that the refrigerator now has a burnt odor. He had to order replacement parts.

Lady was outstanding. Very professional and so helpful, amazing customer service and So nice and put my mind to ease that could help get fixed. Went above and beyond help with other problem with toilet and shower also. Being single and don’t know how fix this after trying she made me feel it was ok. They could help.

He came and replaced a faulty GFI without problem. It kept throwing in our garage. He explained that over time they would be less dependable and eventually fail. He was able to show us where it was worn as well.

Technician arrived on time and he went right to work trouble shooting the problem. He pulled the oven to check the main fuse and confirmed that it was good. After checking the operation of the clock/oven control it was determined the control was defective and needed replaced or repaired. He advised CHW about the part required so they can try to locate it.

Fraud Fraud Fraud alert. Choice Warranty upped my service fee without warning and denied my claims saying it wasn't wear and tear like I stuck my hand in my ice maker and broke it or melted the piece on the dishwasher. I will be leaving and looking for another home warranty company.

Had to make a claim on Thursday 12/23/2021. In my mind no way was anything going to be solved before Monday. A technician was at my house three hours later. Left the unit functioning until he got approval for the full repair (I had family staying over for the holidays). Received approval the following day. On Monday at 9:30 AM the unit was fixed. Speedy and professional service. I had to changed service company. Picked Choice and have not regretted it. Good job.

Processing the claim was quick and painless! The vendor responded very quickly---same day as claim. Thanks to CHW for responding to the vendor's bill. A new opener was installed quickly--next business day after the holidays! We paid our service call and the rest was paid by CHW. Definitely a Win Win for us. Thanks again to CHW.

Everything went perfectly, calling in the claim, response to the claim (about 14 hours overnight) serviceman about 4 hours later. Stovetop repaired. Serviceman knowledgeable, clean and friendly. Great Service. Will definitely recommend Choice Home Warranty to all of my friends.

I choose this company because I think they will do what they say they will do for their claim. So I decide to gave them a try. So when I put in a claim I hope will get it fix.. I hope they do not put me down.

This Company is very good and I'll recommend any of my relatives and friends. From the beginning to the end I am very happy and the guys always nice people and very respectable. Go for them. They are very good.

I would reevaluate how effective (being able to measure) or genuine you are regarding your “commitment” to providing your customers great service. I recently submitted a claim for a leaking water heater. First, it took almost four days to get someone to our house to evaluate the leak. The technician concluded that we needed to replace our 20+ year tank water heater. Choice Warranty agreed to replace our “tank” water heater with a tank water. My wife and I are about to become empty nesters, and want to install a “tankless” water heater. After a discussion with At Utah Home Services, I was told that Choice did not approve the replacement of our water heater with a tankless unit. Furthermore, that you would not cover a PENNY of the install for a tankless.

Just frustrate to hear at the end of the call that I made the attendant waste his time. :/ It does not matter how long he needs to explain me trying to sell something else, if I don't want, I don't want. I hope the call is recorded and you can hear it. Not a perfect way to start!

The technician came & told me the garage door spring is broken and is not covered under your warranty. I had to pay him $ 300.00 dollars to fix the garage door springs which I didn't feel good about it. That should be reimbursed to me.

Repaired dryer, tech arrived on time, he was polite and courteous, he explained the problem and he explained the repair. He did an excellent job and we had an excellent experience. Highly recommend the warranty program and the service provider.

Our experience with Kintex Plumbing was five star. Our experience with CHW was not. We received a computer generated appointment from CHW and and stayed home but no one showed up. When I called Kintex they said these appointments are not accurate and we needed to make one through them. We did and their service was great. After that we got another appointment from CHW that was also incorrect. So we needed to confirm with Kintex again.

This morning I had to email my Choice Home Warranty to put in a couple of different claims. I check my email very often and they were already super fast with responding and very professional and personable throughout my situation. Thank you Choice Warranty!

Since this was a "Recall" I didn't expect I would have to interact with the Contract Company A&E Service Technicians, whom I contacted by phone, spending about 30 additional minutes on an issue that was supposed to be taken care of several weeks ago when the Technician first came. Unfortunately, I received a lot of resistance from A&E. It is my feeling that CHW should have dealt with this - NOT ME!

Our experience with contractor was good even though a leak could not be found, at the time. They gave us a suggestion to try and if it doesn't change anything told us to contact them and they will come back out and dig deeper to find the issue. The warranty company should contact contractors by phone instead of email to schedule day/time for appointments. Our contractor was overbooked and we had to reschedule, on the day they were supposed to arrive.

Quick assignment of service. Service person (Robert **) was knowledgeable and efficient. When needed additional work, I was able to have the same service man return to fix it. We were very pleased with his service. Will definitely request him if additional services are needed in the future.

I am a few months into my second contract with CHW. I was informed that with the new contracts there were no longer exclusions. I recently had Rooter Plumbing come out to my home. Chris was very professional, knowledgeable, completed and followed through with the plumbing work in a very timely fashion and did a great job.

Promptly scheduled an appointment to repair heating malfunction. The automated voice system can use some improvement as it couldn’t recognize date. Had to repeat a few times. Canceling the appointment was a lot easier. Going online to schedule is the best way.

Salesman was great so great I switched companies. He kept doing everything he could to lower my monthly rate and service call fee. He explained all the details of the policy thoroughly and made sure I understood everything before signing up.

This rating is based on the immediate callback that I got when I made an online claim request. Less than one hour. It’s only been a couple hours since I made the request so no confirmation for technician scheduled yet and I would not expect that yet especially since it’s a Sunday. I reserve higher ratings for the entire process through resolution.

Technician was excellent. He did a great job with the repair. He communicated with me every step of the way and went above and beyond what I would have expected. I would recommend him to others for repairs. In the future I would use Choice warranty again. Home choice was there when I needed them. Thank you. Brian T.

Starting from a new claim to set the date The mechanic works fast for the dry machine. I don't have to wait so long. And the person also educates the customer on what should we do during daily use. That amazing.

Ok first off the response time for someone to address my claim was excellent. Less than 24 hours before a company was scheduling an appointment. Where my dissatisfaction came in was once the company that CHW picked, and sent to my home (a company that CHW obviously trusts) told you that my water heater needed to be replaced. CHW solution was to patch it for now, then just fix it again because it was going to break again. CHW wanted a temporary fix to something that was not going to last as stated by the people that Choice sent to me.

Definitely recommend. A technician was at our house to fix dryer the next day. I've had a positive experience with each of the multiple claims I have filed with Choice Home Warranty. Best home warranty service that I have dealt with.

Need Choice representative to contact me and correct policy information ** or **. I paid for a 3 1/2 year policy but received an email confirmation for a 1 year policy. I verified that my credit card was charged for the the 3 1/2 year term. This needs to be corrected or the policy will have to be cancelled.

I called Choice Warranty to report a problem with my toilet. They contacted the local company that is their designated representative, Kintex Plumbing. Appointment set up was easy and they were very accommodating. The repairman called to let me know he was coming shortly, was personable, efficient and knowledgeable.

My water heater quit working recently. This was my first claim with Choice. They were so efficient end effective with the claim. They kept me apprised of the progress and what to expect. The water heater couldn’t be repaired, and they did not hesitate to replace the heater…on Christmas Eve day!! I totally recommend Choice as a great home warranty company.

It took several days for a service provide to show up. Finally the second service provider showed up after 7 days works was done but need make call to finish work after holiday for parts I will have to follow up.

This is the first time I am using my coverage or making a claim. That part was simple and quick. My hope is that the rest of the process is as easy. I will leave more feedback after the repair process.

Neatly groomed and well mannered. Very happy with his overall knowledge. He diagnosed problem and made the repair. No problems since. I would not hesitate to call Home Warranty again. I have had the same great experience over the phone. I would definitely sign up again for coverage.

I have had a date to get service and no one has called to tell me otherwise. I got one call from the technician that he would be out the next day because I had already waited a full day on the day that he was supposed to come out. I have not heard from anyone. Keep in mind this was before the holidays and there was plenty of time.

Dishwasher was fixed on Christmas Eve! It was easy to submit a claim and was quickly assigned. The repairman was knowledgeable and accommodating even returning in Christmas Eve to finish the repair. Overall one of the better home warranty experiences I have had.

The response was quick, my only complaint is the repair guy could have fixed our dryer the day he came out, but having to wait for approval from Choice HM. was disappointing. Now that it is approved we have to wait till he is available to come. (Mean time no dryer). In short there should be a quicker way especially when they have the part with them.

The microwave was still working. You could not open the door as the unit had tilted in. The shelf that the unit sits on had fallen in the back of the cabinet. The Technician helped me to repair it even though he could have departed once he diagnosed the problem. Excellent attitude and assistance. Highly recommend him.

I called and it took you a day and a half to get someone out to my house, now it's Christmas eve. Now I have to wait for approval, the tech gets the approval and nothing is open. Now I have to wait until Monday. Also my deductible was $65, the tech charged me $85. Somebody should call me and explain this to me.

We purchased the home warranty and used it twice for the same appliance. The second call it was deemed not fixable by the claims dept. It seems they don’t really want to fix things that are broken, just give you a settlement for less than half the price of replacement for an appliance that is two years old. It’s not worth the price of the yearly warranty if they won’t replace the unit that’s broken. Oh and you only get one choice for settlement, an e-card for a specific home store…Won’t be renewing that’s for sure.

This company was very nice and thorough with their work. The office personnel on the phone were pleasant and the technician who came out was very kind!! Thank you for finding us another plumber to come out and fix our sink.

Appointment was postponed 3 times. Only part of the problem was fixed. I will have to wait through the holiday weekend before remaining work will be finished. Technician was polite and showed up with a mask on. And he cleaned any mess before he left.

I highly recommend Choice Home Warranty for anyone looking for a warranty company. They really help when you need it and has saved me a couple times now. Anyone that is looking for a new or change warranty company should look into Choice Home Warranty.

Our washer has been working for almost 5 years. It started to leak. The tech came and showed me the leak and said it could be fixed. Choice emails the next day that they would NOT cover the washer because it was DAMAGED.?? My wife and I are 74 years old and nobody we know would damage the washer. It just leaks. Where it is leaking is internal to the machine and you could not hit it accidently or do anything to it without taking the unit apart. They could say this about any appliance in your home and you have no recourse. Rip off, fraud, you pick the adjective that describes this company.

Reported and filed the claim. The appointment was scheduled within 24 hours. The repair should be done on Monday even with Christmas in the middle still good response. We'll see what happens when the appointment is actually completed. Bad weather on the way so hope it will not slow things down.

I'm disappointed in the service I received! Customer service representatives speak poor English. When you buy the warranty service you speak to someone in the United States that speaks very good English! Afterwards when you call the customer service that's when there's communication issues. Where you're trying to understand each other. I went a whole month trying to get a contractor out to my house. Finally someone came and then I was denied the claim after they sent another company out.

The machine not randomly starts and stops at any point during the day or night. Please ask the techs to come come and fix it please. We are trying to reach and not responsive. We tried calling home like 3-4 times.

I was scheduled a tech and was not reached with a date and time agreed both parties. The response for a water leak in the roof would have caused so much more damage. We had it fixed by someone who could get here before 24 hours had passed.

Referred Plumbing company - excellent. Choice Warranty - very dissatisfied. Submitted claim for broken water heater on 12/15/21. Claim processed for leaking water heater and was denied, received denial email 12/20/21 with instructions that an appeal could be submitted via email. Received email from case manager Sylvanna ** 12/21/21 at 8:33 am indicating I could call her. I did, not available, would call back.

CHW contracts with professional, honest workers of integrity. I have work done in my bathroom and now my kitchen. The men that have worked in my house were expedient as well as efficient. I have been pleasantly pleased by services I have received as far. Keep up the awesome job and continue to partner with men as these!

The technician was very professional. I would use and recommend AA Same Day Garage Door Service again without hesitation. Thanks to CHW for promptly and efficiently handling our broken garage door opener problem. I would also recommend Choice Home Warranty.

In July you refused to replace my AC, yesterday you refused to replace my microwave. What am I paying you for. Refund my $45 I paid for repair of my microwave. I am fed up with you. I will be asking to close my contract with you and refund the remaining contract balance.

The techs that fixed my broken toilet (specifically, the 'innards' of the tank, where the ball thing-y and the water hole are located) from Aqua Plumbing Services were friendly, courteous, respectful, on time (within the specified time frames), efficient and skilled at getting the repair work done quickly and very well! I would hire them again in a heartbeat!

I’m disappointed because after my washer was checked by a technician, it was decided that it would be replaced. They offered me Lowe’s email gift card, but it won’t cover the total amount to get a new compatible washer. Not happy with claim results!

Renewed my policy for 6 year. Person explained me in detail about holiday special. I get 3 more year with only $800.00 more. It gives me more confidence in that person and like what he said. I can see how much I get more benefit for more $800.00.

I would recommend my friends and family to use your company for their homes. The person we spoke to explained the system very well and we are very excited to start. Appliances and all are very important to keep up. It’s very hard to find good people to fix anything.

Was having trouble getting enough hot water for more than one shower without having to wait for next shower unless you are okay with a lukewarm adventure! The technician analyzed the issue and resolved the issue in a minimum amount of time which freed up my day! My sincere thanks!

Ilay ** was very informative and exceptionally nice to deal with. I hope service response and quality will be the same. I appreciate the time he took to answer my email questions even before we spoke. I was also impressed with how quickly the warranty information was emailed to me. However, I did NOT appreciate the multiple (5 or more) calls I received from other agents every day.

Good customer service. Highly recommended, and clearly explain all the coverage of the warranty, very affordable pricing plan, and the offers too, I would like to thank Matt for assisting me and give me best customer service. Highly appreciated, Thank you Matt.

Rising Rooter was fantastic! They knew right away from the issue was (valve for hot water in tub faucet). He was able to get approval for the part and came back that afternoon to fix it. I would definitely recommend his company!

We lost heat just before the Christmas holiday. I created a ticket on Wednesday, and the furnace was fixed and working by Thursday afternoon. THC from Westland MI arrived Thursday morning, I explained the issue, and he stated what the issue most likely would be. He looked at the furnace, verified the damaged part and worked on ordering it. The only delay was CHW approving the cost and additional charges for the part required. Once approved, the guy went to pick up the part, returned and replaced the damaged part. Thank you.

It was very best experience. Very prompt response & correct the issue. They assign the supervisor & she was great. She help me to resolve the problem in first phone call. I had problems with my air conditioning in the past & they help me fix in a little time. They are very quick in claim response. Very nice system to communicate online in our policy account. You get email response within a few minutes.

My claim was denied stating we did not perform maintenance when in fact we had the same CHOICE warranty vendor out twice performing preventative maintenance before card failure…I have to appeal the denial. I inquired with Choice vendor regarding the denial and their response was, "You cannot get card wet," and they followed OEM maintenance guidelines regarding the preventative requirements.

I highly recommend this plumbing company for customer service all around. The dispatcher worked with my schedule and the technician was knowledgeable and tidy. If possible, I would like to work with this company whenever I have issues in the future.

The technician was on time and very nice, he got to work and cleaned up the area when he was done. Would recommend Choice home warranty and our technician to anyone. We are very impressed and extremely pleased with the prompt service and friendly technician. Thank You.

They sent me 2 false emails in regards to the repair of my garbage disposal. The first 1 telling me it was going to be Sat, the 2nd was for the 23rd. I called the repair company list and they no longer do repairs for Choice and haven't for a year. Tried to get the Choice representative to give the claim to United Repair because they are working on another claim. Was told they can't do that. Called United and told them what I was told, they told me that wasn't true. That is why I give them a 1 rating.

A plumber hopefully with one day notice and that was not possible so that was a disappointment. Whoever you reached out and contacted us on what you guys could do to get this fixed. I replied with the request a plumber on January 6 and it will stay in touch.

Microwave oven. I called in for service request. Someone called me back. Set up an appointment. I’ve been with Choice Home Warranty for many years. Never had a problem. Always good experience. I would recommend. If you need service call choice home warranty.

It was determined that it was best to replace my dryer rather than repair it! Fine and good till the amount you are giving me is 1/2 the cost to replace with the same quality and size! NOT A HAPPY CUSTOMER!

He was nice and he did a great job on the repair. But he arrived two hours later than he said he would, which disrupted our schedule. And even though he knew what the problem was, since he had come out the day before to inspect, he somehow did not have the necessary parts on hand when he arrived the following morning, which pushed the job back even further.

Not everything is covered. When I choose to go with another warranty company the salesman was very good. Told me everything was covered. Was I fooled, I feel like il have a HMO you have to pay for this to be done before we go to another step. Instead of Choice letting the AC company run the pressure test to see if the sealant could be used. I am on a tight budget here.

My technician were knowledgeable about the job and pointed out every issue they spot on my equipment. If I need more work on my equipment I want them to come out and fix it. They were ready to work as soon as they got to my house and show me everything that was wrong and also what I needed for the repairs. They Choice Warranty know and they were back the next day. I system is run good and also sound good. Better than it was before they came out. Thank you guys for all that you all have done.

The technician came the very same day as I placed the claim. They quickly assess the problem. Made some adjustments so we could continue to use our water until they came back the next day. They came back well within the timeframe that they had said they would be here. Quickly fix the problem with the part and we are back in business. We are very satisfied with all of us appliances. They were professional and efficient.

Nevada settled my claim when others gave me the runaround, Sean was suppose to help. I called twice, left messages and never answered. I finally got hold of Nevada, she handled my case and took care of everything, she was kind and apologized for the delay.

Finally after calling, texting and leaving messages on voicemail, no one responded going into the 3rd week. I am truly disappointed with communication and services got Lydia 12/22 very disappointed. She told me not to expect anything for at least 30 days in which I would receive a check. Now I am responsible for the buying and installation of my dishwasher. Forget the "No Worry" slogan. Lydia's voice is on her voice mail, yet she said she never got the messages. Please Choice, this is so disappointing for the Home Warranty I thought I paid for.

The Service Repairman was Courteous and Professional. Once I Explained the Issue that was going Wrong. He Resolved the Issue within 30 Minutes. I would want to do more business with this company if ever needed because of their Customer Service to their Clients

Satisfied with technician, however it took over 24 hours after initial report for the company to dispatch someone. The company stated that the incident was reported as a minor leak, when we made the call as an emergency water pipe breakage. We would recommend call center gets better training.

Technician was really great. He was on time. Very kind and knowledgeable. His job was clean and neat. Explain the problems well and resolve the issues. Great Guy! I will definitely hire this guy again! Best Best Best. Thank you.

I was contacted and got all the information I needed to Feel Positive about The Service Contract! I have been contacted by other warranty co. But wasn't satisfied with their coverage! I will tell all my Friends about This Co#.

Called Choice Customer Service regarding dishwasher issues. Received call from repair tech same day who also came same day. Parts are on order so waiting for repair. Very satisfied for the quick response. Nothing negative to comment about. Would recommend Choice to others.

The amount of money offered was too low. The amount of time it takes to get the money is entirely too long. I am so upset with this transaction. Was in tears. No way to to people. Not sure that I will renew.

I will not recommend anyone to Choice Home Warranty because they have not repaired or replace my appliances since June 2021. It is December 2021 with nothing completed. I have tried numerous times to contact a reliable representative but to no avail. My lawyer have send a letter but I have nor my lawyer has received no response. My washer and dryer is still broken. We continue to go to local laundromat to dry clothes. This is a terrible company who take your money and does nothing for your repair needs.

Our dishwasher was acting up, so I called Choice to have them take a look. The tech suggested it was falling apart (only 5 years old) and we should consider getting a new one. Choice offered us a check to buy a new one. To be honest, the check was not enough to buy a new one, but we understood that. It is 5 years old. We just learned never to buy an LG dishwasher again as it was made so poorly. The customer service is very good. I recommend Choice.

I just got done spending $5,000 on a furnace you couldn't fix, and WOULDN'T replace, you tell me how YOU would feel about LIARS and thieves. Now CURRENTLY on another claim, it was determined that our washer, by your own people, needs to be replaced, I was offered a PALTRY amount and did not accept it, took 2 more weeks to get a case manager who did call us ONCE, but now I cannot get through to the number that was left for me to contact her, how long are we supposed to live without a basic household appliance? You're lucky to get a two out of us, we're seriously considering retaining a lawyer for future contact with you.

Prompt service. Great serviceman. Knowledgeable and polite. Came out earlier than appointment time frame. Didn't mind answering questions. Took his time and discovered what the problem was. Described the problem and ordered the part. Told me he would submit the claim. Left me his phone number if I thought of any more questions I had. And reassured me I would be contacted as soon as the part comes in.

Needed a HVAC checkup due to some odor. Choice was prompt in getting a good technician asap. In the process of fixing the issue but so far the experience has been pleasant unlike my previous experiences with others. Thank you!

Choice has assembled a staff of useless, incompetent, and robotic employees who don’t give a damn about their shortcomings nor their customers. Buying a Choice warranty is a terrible waste of money that guarantees slow responsiveness and complete indifference. I regret my purchase but won’t repeat the error.

I looked up online for the top rated-rated home warranty companies, your company was on top. I was previously with another warranty company but my issue is still not fixed after paying 100.00 2x's. the representatives I spoke with over the phone (ELIZABETH **), was a breath of fresh air. She was very kind, respectful, courteous and above all, very professional. She explained all aspects of my contract and after our conversation, I felt very satisfied and felt like I am finally with a good home warranty company. I am looking forward to doing business with y'all. Thank you and Happy Holidays!

Clear concise information with great rate and period of performance was offered. Representative was kind, personable and pleasing to talk with. I appreciated her patients with my initial reluctance. If/when a repair is required I will be better equipped to determine the value and return on investment. I am hopeful.

Andre was prompt and professional. He checked out my fridge and recommended a new one. Thank you for my new recommendation. Waiting till Jan 22 for my e-cards is worth it. Paying 60 dollars upfront is worth it too.

Jason from The Final Touch came out and accessed my plumbing problem. He quickly diagnosed and fixed the problem. Through the process he communicated to me the problem, why it happened and what the fix would be. Because of his professionalism, I would recommend him for any of your household repairs!

The technicians from Red River Garage Doors were great. Choice Home Warranty on other hand was awful. Apparently garage door openers that can't be pieced back together and repaired are not covered. Which now makes me question what am I paying for? Maybe time to look at American Home Shield.

Electrician Dispatched. Despite initial issues with the electrician keeping his initial date/time, when he finally did arrive, he was professional and took care of the issue and was thorough and quick. Very good chap indeed. I would recommend the sub-contractor Select Electrical Services.

I bought a Kenmore refrigerator 10 years ago and never had it serviced until yesterday, and Choice will not pay my claim like thru promised they would when I signup for their service!!!! Choice says they guarantee their service, well I don't think they do. ????

Initial claim 12/17/2021 at 1pm earliest help was scheduled for 12/20/2021 by 3 pm. No word or call. Tech came about 5...ran snake no change. Came back next Day at my insistence...scheduled by Choice for the following day. Ran snake again with no change in situation. Technician did what he was supposed to and was very nice BUT he did not have a camera to check the sewer line nor did he have enough snake to really complete the job. But this company was repeatedly selected to do the job. I tried to talk with your technicians answering your phones but did not receive any usable help or information.

The technician that came to my home was great; CHOICE not so much. They denied my claim. Reason: Because of the previous owner's replacement of a compressor. I do not understand what that has to do with me and have requested a meeting with CHOICE to appeal their decision.

Our technician was very professional, figured out the problem, fixed the problem swiftly! I would recommend them highly. The technician was very personable and knowledgeable! If there were any more problems with our other units, I would hope that the ** team would be sent out to fix them.

The technician worked on my plumbing system and completed the job in less than an hour. He was very professional, kind, and thorough with answering all the questions I had. Additionally, he offered to come earlier than my original appointment time. I would highly recommend his company in the future.

The response time was very quick. The plumber was professional and efficient. The claim process is very easy and no hassle. Love that I can go online, initiate the process and get a quick and easy repair. Thanks to you all. Keep up the good work!

The Fix Smart Appliance dryer tech was excellent. His name was Julio. Very professional. Wore mask for covid. I always chose Choice Warranty. They get good companies to work for them. The technician Solve my dryer problem. Was very courteous and on time.

The technician was pleasant and knowledgeable. He understood the problem and kept me informed with every step. He made a person comfortable with knowing he would fix the problem. It would be great if all the technicians would be as assuring as he was.

I got a fast response, although I'm waiting for the service person to respond. Assuming everything goes this well, you'll be highly recommended. I have an active leak, so it's important to get it taken care of asap. I will leave further feedback as the work is completed.

I've been using Choice Home Warranty for quite some time, and I'm a very satisfied customer. The representatives have been understanding, courteous, professional and helpful. I appreciate the fact that whenever I have submitted a claim, it's usually address within a day and the technicians have been knowledgeable, professional, friendly and arrive timely. I would gladly recommend.

Thermostat was not connecting with the Furnace, Tech said that I needed a new Thermostat and would get back with me the next day with an answer if it was covered with a yes or no, one way or another and did not hear from him. I called two days later the company Choice Warranty where they told me they sent an e-mail to the Tech, and he would call me or e-mail me back after he turned in the report. Still never heard anything.

I found out on a Sunday afternoon that my furnace was not working, and it was only 25 degrees outside! Myself and my children were so cold! I had a repairman at my home on Tuesday morning, and fixed the issue! Thanks for making this process so easy.

The technician arrived on time, He was very courteous. He listen to what I told him what was happening. He checked the system to determine what the problem was. Once he diagnosed the problem, he explained to me what he needed to do to fix it. He went to his vehicle to get the parts needed. When he returned, he put the part on and adjust another part and it was done. No more running water. I was very happy. It was obvious he was knowledgeable about the system. Should I have future plumbing problems, I hope Choice will contact this company to do the work.

The work order was assigned and when the appointment arrived the technician never showed up. I called him and he had no knowledge of the claim. So I never got my oven fixed which is what I paid for. GREAT SERVICE!!!!

This week I had two separate problems one day apart, both times I got an appointment the next day and the first one will be repaired tomorrow. The repair person for the Dishwasher is very nice and communicates well with customer.

Beckys and Sons LLC have yet to complete the service on claim #**. The date for service has been changed about six times, and will be changed again. I have not been able to reach them yet. I was very satisfied with my 1st service for the washing machine and quick service date response to my present claim # ** - made today.

The warranty is decent. The biggest problem I've run into is there are some things they just don't cover which is not made clear. When you buy a home warranty it should cover everything in the home. But there's been two experiences where I have way to go well that particular thing in your home is not covered such as when they were repairing a handle. They couldn't exactly figure out what the problem was and then just change it to "we don't cover that" which was unsatisfactory. And the second time I had a leak in the tub and the guy came out and said that they don't cover if it's anything to do beyond the plumbing, if there's an actual leak or crack in the tub they don't cover that.

Deanna ** was wonderful. She called exactly on time, clearly explained your process, and even helped me open another claim. I was very impressed. The reason for the call was because the repair request for my heater was first declined due to a pre-existing condition. Turns out I didn’t need the repair after all, but my dishwasher does. Deanna got me all set up.

Maurice was the representative that I reached when I called CHW about the plans offered, the cost, etc. He was very professional and informative. He explained all of the different offerings that would give me options on making a decision as to what plan would meet our needs and pocketbook!

The A&E technician, Scott, diagnosed that the problem was an electrical short in the relay board. He ordered the part and it came to my home within 3 days. Scott then came back and installed the new board in 15 minutes. The oven is now heating to the selected temp, allowing us to cook our Christmas roast. Thank you Scott.

Garage door opener of my house did not open during weekend, after filing a claim, they scheduled me for next Monday morning between 10-12AM, they arrived even earlier at 9AM and fixed the door. Very satisfied with their service!

Basically, my experience started out very poorly. The first tech arrived with no tools or diagnostic equipment. He spent a few minutes staring at the dryer and decided it was the fuse. His partner was mostly concerned with getting his service fee. They left with the statement that an "expert" would be sent in a week to fix. When the expert arrived, he also had no tools or even the fuse or any other parts for that matter. He said not fuse, but either motor or fan belt. and he left.

The representative was very professional and cordial. He was interested and attentive to my request. He responded by phone very quickly and was pleasant. He was knowledgeable about my issue and knew what category my request should be referred to.

The two gentlemen were professional and kind, they worked fast and efficiently. They explained what they were doing and why, and answered my questions. I appreciated their speed so I could get on with daily life. Thank you for your quick response and caring

Good at getting your technician to your home. But to get them to fix anything can be tough. Refused to fix the problem with toilet because I was not responsible for problem. $290 later the issue is fixed. And the $85 service fee plus $63.25 monthly payment. And to make matters worse, somehow the shower knob breaks (yes technician says he didn't touch it). After having to make another claim they finally agreed to fix it after I get the part. Luckily I was able to get the part for free and CHW will pay for the tech to install it when it arrives. Tech told me this, haven't received any information from CHW yet.

Geena was awesome, amazing, empathetic, professional and just a sweetheart. She explained everything to me in complete detail. I appreciate that she thanked me for my military service. She said she was available 24/7 if I had any questions. I am already working on referring business to her. Thanks for having such amazing customer service. God Bless!!

Read your contracts VERY carefully, there’s more not covered than covered. No one in my city wants to deal with them because they are so hard to work with. We have called our usual plumber but CHW wouldn’t cover it until he submitted pictures of the problem, then they’d decide if it would be covered, they don’t have time to run back & forth waiting to be ok’d. Takes at least 3 days for them to answer.

Spoke with no one did online. Process seemed simple and effective. Have heard from repair company as of yet, Hope to get it repaired quickly since we have family in town and we will need the dryer working properly. Thank you for your quick response and your excellent service.

My experience with this rather quick repair left me exhausted, and demoralized. It was a clear example of how not to show a sense of urgency, how not to attend to a need, and how not to do a small bit more to complete the job. I waited 5 days, and went through 2 companies to simply have a spring changed. I had to beg (yes beg) the CHW rep to switch repair companies. I implored the CHW rep to simply take 10 min to find an available company, but I only got standard do-nothing responses. I emailed in with my frustrations and indicated that I could not renew services in 4 months when due with this kind of service failure. The response was to direct me on how to cancel auto renewal. Thank you for showing me why I chose correctly in not taking a ‘great offer’ for a longer contract.

Technician was excellently. He was very thorough in the checking out the things that led to the clog. He flushed out the secondary drain system and showed me what the actually cause of the problem. He cleaned all lines and made sure everything was working properly.

Very happy with one but I have company staying with me and the other one isn't fixed yet, I've been very happy with Integrity Air but my poor guests are feeling the heat on the other side of the house while you and Integrity decide what and when? Wish it was faster!

The reason I'm giving this only a "satisfied" is that we had to wait all day for the technician to show up. Original scheduled time was between 11:00 AM and 4:00 PM. Erica in the office kept me advised as to when the technician would be there. She told me that they had an emergency repair that would put us out until between 4:00 and 6:00 PM. The technician finally showed up after 7:00 PM.

Cadet, (the name of the technician) was prompt, professional and thorough. He did an excellent job repairing the problem I was having with my AC. I would surely recommend Choice Home Warranty and Cadet in particular. I had another popular warranty company for years (AHS) and experienced many frustrating service calls that left the job undone, I'm very happy I switched to CHW, Sandy, Jupiter, FL

This was the first time calling in a claim with Choice. I sent the email at 7am and at 1:30pm the repaint man called and was at my house to fix my furnace. He explained the service, and in the end I paid $75 which was the amount in my agreement. There were no hidden fees. This was very easy to use and I am satisfied as the furnace is fixed.

Jonathan was professional, communicated frequently when we had to reschedule and he addressed my issue. I had another plumbing problem that was filed under a separate claim. Thru CHOICE I was able to get him to address that plumbing issue as well at the same time. He will be my go to plumber for future plumbing needs.

We tried many many times to get a live person, not being able to talk to a live person is EXTREMELY unsatisfactory. A customer/ client should be able to talk to a live representative when they call. Same goes for a follow-up or completion on claim, a live person should call.

Rather talk to person instead activated voice system. Words be breaking up. Other than that everything okay. Most people would prefer to talk with Customer Service Rep over the phone with all this being said. At least you would know where you stand with your claim.

Rafael was knowledgeable, arrived on time, and resolved our issue quickly. He also gave us helpful tips to help better maintain our heating system. We look forward to working with him in the future. Thanks for your help and guidance!

I have a leaking pipe. Probably causing damage to my home. First appointment to assess the situation was last Thursday. Appointment to repair rescheduled to January 4? This is terrible service. Will probably have to call a plumber and pay out of pocket.

He came right in & knew what the problem was very quickly. He ordered the part that we needed & got us scheduled for the repair. He was very nice & respectful. We actually hope he is the one that is going to do the repair.

Honestly I wish I never wasted my money on home warranty. It is nothing but a waste of my hard earned cash. I should have remembered my last experience with home warranties 16 years ago - where over a period of two years not one of my claims they would cover. Same with your company - if I could get a 100% refund I will take it so I never have to deal with your company again - and NO I would never recommend your company to anyone.

A very nice salesman took time out to go over protecting plan and explained everything where I could understand and gave me a good discount on a 3 year plan. Very satisfied. Thank you goes out to Mr. Luke **.

The technician was very knowledgeable. He was very friendly and courteous. I would recommend him to my family and friends; however, I would not recommend Choice Home Warranty to my family and friends at this time. After the technician diagnosed the issue with my equipment, CHW denied my claim stating something other than what the technician had advised.

We discovered that our refrigerator had completely stopped cooling. Choice Warranty scheduled a repair person to come. The original date wasn't convenient, so they assisted us to find another date that did. The repair person was on time, courteous, immediately diagnosed our problem (Computer board needed replaced), went out to find the needed part, and fixed the fridge all in the same day! Everything was efficient and professional!

I contacted Choice Warranty to request service for my stove. The oven does not turn on and when I click start and open the oven door to check if there is any heat, there is a strong smell of gas and no heat. I got an immediate reply that order is in process and that I will be notified to schedule visit from technician.

I wasn't upset with the technician that came out to my home. I was dissatisfied with Choice Warranty. I thought after investing into your company for my home warranty. I would receive better service and I didn't. Within the last 4-5 years I know I have paid out more than my water heater costed. I didn't know you only cover parts and not replace an item.

Curt was professional and straight up, easy to deal with. If a claim ever arises [hopefully not] and it is this easy, we'll be happy. It'll be interesting to see how it works out. Merry Christmas to whoever reads this and stay safe and well.

The young man came on Monday Dec 20th when my appointment email said he would be coming on Dec 23rd. He quickly diagnosed the issue of the broken oven door hinge. He told me he would go to his car and make the report to see if CHW was going to pay for the repair. Since there are no parts being made any longer for this old model he thought they would have to pay for it to be replaced. I paid him the service fee with a check. No paper work was given and no receipt for my money. CHW is refusing to replace my oven so I am out the money and still have no oven.

Claim was made online and received an email with claim assigned to repair company Buzz Services. Technician Abass came on time and diagnosed the issue and replaced the pressure valve and did good. Abass was professional and decent. Thank you.

As a customer of 2 years, I do not recommend this company because they are not customer service oriented. During my tenure, I experienced problems with their contractors who did not want to service my appliances, contractors who did not work with Choice Home Warranty due to nonpayment, delayed work on appliances that took up to 3 months to repair, and in general, the inability to speak to a person immediately when there were such problems. The agent would take my information for someone with any authority to contact me in 2-3 days.

My experience with Choice Home Warranty has been mixed. The technicians were fine. The work seems to have been done well (i.e., the problem went away). Everyone I spoke with at CHW was courteous, helpful, professional. But technology is not going well at CHW. The information on the website about my claim was inaccurate, misleading. I got random emails telling me about appointments that didn't exist, information that was outdated (the afternoon the technicians completed the work, the website announced it ha approved the work to be done). And on another claim the website, twice, declared the work done when I was still waiting for the technicians to call back about an appointment,.

The tech that came to repair our dryer actually delayed his arrival because I asked for a 30 min appt buffer (I had an emergency errand). He was very kind and accommodating. It took him less than 20min to complete the job! Great job, great customer service!

Seasonal maintenance reported Crack in face plate and flame disturbance in 1st cell of heat exchanger causing flame rollout. This is potentially a hazardous condition. The 1st company recommended replacing furnace. I called Choice home warranty whose 2nd technician Tamara was able to locate a malfunctioning part and furnace is now running smoother than before!!

Very disappointed with CHW. I had to call 5 times before they would send a technician out to look at my air conditioner. I certainly did not have peace of mind like I was promised by this company. Luckily I am a very patient person and just kept calling until a nice young man set up an appointment. Very sad!

Scheduling was easy. I needed drained cleaned and spout fixed. The plumber answered the phone, came on time and fixed both issues within 40 minutes. It should be normal, but expert service is rare these days and hard to find. I’m glad that the home warranty is in charge of finding them!

Ed **, Ever Ready Appliance Service, Fort Myers, is amazing. He repaired our dishwasher in less than an hour and it is working perfectly. I was sure it would have to be replaced but Ed was able to save it and it is now working perfectly!

I've had great experience with CHW thus far. I had a water heater go out and CHW sent a contractor who didn't submit diagnosis until days later! Meanwhile I have no hot water and out-of-town family came in. I took matters into my own hands and learned I could replace the part from the local Lowe's. Simply replaced 2 thermostats myself! Contractor should have had replacement parts handy or went to Lowe's or Home Depot! Needless to say he shouldn't be used again. Maybe CHW could have followed up, followed up, followed up more diligently with contractor. CHW may have scam contractors they have no clue about. Hard to discern when done remotely. I will use CHW again though. Discern your contractors.

My furnace broke and I called in my claim. The primary displeasure was that it took over two cold days for the whole process to be rectified. The nights were long and I had my grandchildren with me. I was very pleased however with the technician who just happened to have to piece needed to repair the furnace in his truck, and all was well again.

Choice has been very frustrating for me. Major things happen and I dread calling the warranty company because it takes too long to get someone out. No hot water starting 12/13 wanted to send someone out 12/24! After hours of dickering with people in Philippines and NJ able to use my own plumber. Took days to get it in and for it to be denied. The Choice claims guy flat out lied and said the pex pipe was physically damaged. Not true, my plumber even told him there was no physical damage and that the part failed. Now I’m waiting to appeal the decision.

Choice Warranty is always there to help even when items are not covered. They offer whatever they can to make the situation right. I am glad to have them as my warranty company. Always professional, always caring, always finding a solution. Thank you.

The representative on the phone was very helpful and friendly. He assured me that even in Alaska this program works. I hoping this is truly the case. He worked o. Getting me the vety best deal possible. It's much appreciated.

The service was fine, but my complaint is the charge from Choice. Just to have someone come to see if something is wrong $85 is really too much. It used to be $45. Why has it gone up so much? Not cool!!

Today I purchased a combined home warranty policy from Mr. **. He was extremely helpful, polite, and knowledgeable, and explained in excellent detail the fine points of our policy. He also went the extra mile and checked with his supervisor to get us the very best possible rates on the joint policy we purchased to cover both our houses. We can't thank him enough.

The sink in our kitchen is leaking under the cabinet. Anytime Plumbing was contacted by Choice Home Warranty, and we were not given ample notice of the appointment so my son could be home. Have called them 3 times and left messages and no response. Very poor way to run a business.

The tech who came out was amazing. He was very professional and responded to my needs quickly. CHW got it right with this one!! I could not be happier with the services I received. The only thing that could have been better was for CHW to let me talk with a real person.

I had a terrible time with companies not showing up and then A-1 Construction company insisted on paying for the entire money upfront before doing the job and then never hearing from them again. They were only first going to take out $1,286.00 but when I saw my account he took out $1,686.00. He knew that Choice was giving him $444.00 towards the coverage. He and A-1 Construction Company are thieves. Do not use them.

The experience with the individual who helped me went well. There was a misunderstanding with the amount of the policy but was later figured out. I am hoping that your company lives up to everything that was told to me by your representative and if I need a repair or replacement done that there are not any problems getting that accomplished.

This is the 3rd request we’ve made for coverage under this contract. In all 3 cases, we have been denied for one reason or another buried in the fine print of the agreement. We are VERY sorry we signed up for this and sorrier still, that we fell for the multiple year sales pitch.

Plumber replaced broken part, but did not caulk connection enough, so when I turned on the water, it still leaked under the sink. Disappointed, job was not done completely. Having company over and need this done ASAP. Called and need him to come back and complete the job.

I had problem with my heating system. My online request for the Service was processed within a few minutes. The technician came next day. Very prompt customer service and response for fixing my heating system. I would strongly recommend CHW.

We just purchased a CHOICE 1-yr home warranty. The old one went up $200 a year without adding value so we went shopping. Your company had the highest rating on the "Best Home Warranty for Seniors" website. Your Agent, Abraham was very entertaining and a good salesman. Unfortunately, 3-5 year commitments are tough for Seniors and it was a lot to put on a credit card that charges interest. We look forward to our new warranty and fingers crossed that repairs will be few.

Signing up was greatly facilitated by the recruiter that called me. Explained things very well. I was glad to find out about the Senior discount, which helped with the family budget. I am looking forward to having the peace of mind that I am covered for just about anything that can go wrong in my home.

I was more than satisfied with the repairman, I just wish it wouldn’t have taken so long to get him here. Everyone was very professional and nice but I had to wait about 2 weeks before he got here. In the past they got here within 2 days.

The technician was on time and had great customer service. Was very professional and did great work. He to come back 'cause he had get an approval to move forward with the job. He left another job and said would be back in a half hour and was on time. So yes I would recommend their company to others. I just need a follow-up on the situation. Thanks. Milton

I received excellent customer service from Choice Warranty. I submitted a request to have someone service my garbage disposal on Friday and Choice scheduled a vendor BME Services to come out on Sunday. I truly appreciate the efficient and outstanding services received from Choice Warranty and the awesome technician who visited my home from BME Services. My garbage disposal is now working.

He was an expert plumber and fixed everything. One great thing about him was that his company stayed in touch with me and kept me informed about when they were coming and if any changes needed to be made. I really appreciated that. I have already given his name to a friend of mine. Will use him again!

The wait time for the first appointment, in my opinion, was too long but since there was no urgency I did not request an earlier appointment. The assigned vendor did not provide any way to contact them. On the day of the appointment I waited until 15 minutes before the end of the time period to contact them. I then was managed by a virtual assistant. I was told that my appointment needed to be rescheduled. I am not sure what would have happened had I not called. The second appointment was later than I felt it should be. At that point I called Choice. They made an appointment with another vendor in two days.

Washer was considered not fixable. I was offered $350 for a $850 washer. Very disappointed. This is not a replacement for anything. I also have to wait for Lowe's gift cards to arrive. It could take 30 days! We need this fixed asap!

Shawn was very professional and knowledgeable by asking a few questions on the phone he knew what the problem was he got into it when he arrived, he got to my house by 8 pm and sort out the problem, great personality and very friendly highly recommend. Thank you SHAWN.

The customer service representative was informative and efficient. I had two different repairmen come out. Both were knowledgeable and diagnosed and fixed the problem correctly. They were very clean and they Advised me on how to keep the problem from reoccurring.

Sears tech very knowable, on time explained everything. Choice assigned someone right away. Problem was solved and expected. I'd recommends Choice Home Warranty to all my friends and family. If choice can't fix it or the problem can't be solved and it's an appliance they will fix it for you or replace it for you.

I have been waiting for a correspondence from Choice following the technician visit. Our family has been without a dishwasher and we are waiting for approval from Choice then we have to wait for the technician to order parts and return and repair our dishwasher and refrigerator. We have been loyal customers for years, this is a disappointing experience.

Wasn't keeping food old. And they came out and checked it out, ordered the parts needed and got it running properly. I'm glad I have Choice Home Warranty. I would recommend them to everyone to get them for all coverage for your home.

I have been with another Home Warranty company for a long time and I was so dissatisfied with my level of service so I researched Choice Home Warranty and I switched over. I’ve been very happy with my service and the availability of my service technicians. It’s really refreshing! Thank you so much. So far so good.

The technician came in, spent 5 minutes checking the furnace, diagnosed the problem, fixed it and presented me with a bill for the deductible. He was pleasant and efficient. He also came earlier than scheduled, in order to accommodate my request.

They was on time and fixed the problem. The guys were trustworthy. They done what they said they was going to do. Aaron Salmon Plumbing, I was satisfied with. Problem now we got dig up old clay that is damaged and replace with new little costly.

The guy that came out was great, he was on time, was very respectful and knew what he was doing walked me through step by step as to what he was doing with the refrigerator. Overall I would rate Choice Home Warranty about 8/10.

Was ok. I felt the technician who came could had fix the problem sooner. If he check the junction box sooner than at the last minute when he gave up. Then he didn't put the two screws back into the dishwasher. I had to.

The repairman was extremely pleasant and knowledgeable. He was careful to clean up any mess that was made during the removal of my old broken water heater and installation of a new unit. I have had the same repairman before for a minor plumbing issue. He is very nice.

I am pleased with the first person I talked with that know how to interview me with patience, kindness and concern. He also, give me important information and reassured me of getting me help for the problem timely.

My claim was handled expeditiously. My dryer has been diagnosed by the local repair shop. Just waiting on necessary part to finalize job. The repairman was prompt and professional as well as polite and friendly. I am happy with the level of service and professionalism provided by Choice Home Warranty.

Just recently submitted request for repairs to our Washer and a leaky valve in our shower. Repair time is greater than two weeks away. Why does it take so long to get things done. The valve parts could be picked up at the local hardware store and the Washer parts sent by FedEx.

Claim was taken care of in a timely manner. No complaint, only a suggestion, I would like notifications via text messages on status of claims and appointments, versus email notifications. Also would like the option for scheduling adjustments if needed. Thanks!

Dishwasher replacement. When purchasing the home warranty plan, I was never told that installation would not be covered. I was also never told anything about only being given wholesale price for reimbursement of appliances. How am I to buy wholesale? I was told that the appliances or anything covered in the contract would be replaced. No questions asked. I feel I was deceived by the sales rep. I would probably not recommend Choice Home Warranty to anyone else. The case manager was helpful, but when I asked to speak with a supervisor, I was told that would not be possible for at least a week. Due to them being on vacation. I’m sure that there were other supervisors available. I feel that was another lie. Once again, I am very dissatisfied with my first dealing with this company. I hope it gets better. After all, I paid up front for several years.

Quick, accurate information provided over the phone and online. Agent was very helpful. Friendly and knowledgeable. Provided additional discount to seal the sale. Quick and reliable, call back after message was left. Was irritated by the 800 when calling the 800 and how Quick they were to transfer instead of willing to answer 2 Quick questions.

Technician came and address the issue immediately and resolved the problem. He was polite and appears to know his job. I was able to see immediate results. I know I saved lots of money by using the CHW to take care of my problem. I would definitely recommend CHW for peace of mind and saving lots of money when major appliances and utilites break down.

I was satisfied with the service and the knowledge he had in repairing the job. He came between the time he said he would be at my house. He was quick and both my husband and were glad with the service.

The service person was on time and very professional. He diagnosed the problem and fixed it. He did not leave a mess behind. He explained what had to be done and why. Wonderful customer service. Thank you Choice warranty. I love your service.