Choice Home Warranty Reviews

The young man was very knowledgeable of the information I was seeking and polite about it. He gave all the right answers in what I wanted to hear. I will be more than glad to send my friends over to you guys.

Happy with my experience to sign up. Fast and easy and pleasant representative. I am looking forward to receiving the information and working with ‘Choice’! This company had the best reviews online and this is why I contacted them to find out more information.

Alex the technician was extremely competent and helpful. Very professional. Well-trained. Came within the window given. Could not ask for more than what he did. Would highly recommend this company. Wish that more companies were as good as this one.

At the time I called for service for my dryer, I told the person that my dryer was not working. When the service person arrived, she worked hard to determine the root of the problem. She communicated with Choice and was told that I had said there was no power. I never made that statement. How would I know if there was power or not. Every other appliance was working. The Choice agent kept the service person waiting over an hour and 1/2. She called numerous times and the final straw was that the Choice offices were closed. We still have no resolution to our problem. I am now considering that it was a mistake to use Choice in the first place.

Serviceman only had to press the correct buttons in order to correct the issue, and I now know what to do when I change the filter the next time. He was polite and professional, He was on time and quickly handle the problem.

I just signed up with Choice Home Warranty today. I had looked online and compared them to other companies. I found that they offered more coverage at a lower price. The rep really explained the coverages well and offered me the discounts that I was eligible for.

Was super simple to sign up for agent was very friendly! Thank you Adrian! Have been thinking a lot about what ifs lately and I think this covers A LOT of them! Really good ratings online too! If something major goes wrong it won’t be a major pain on my wallet!

The hot water heater was leaking at our property. Erick and Jenny from A Plus Plumbing were both very professional and concise in executing the jobs they were performing. Erick identified the problem right away and was able to relay that information to me with details. Jenny was friendly, responsive and accurate with office handling. Choice Home Warranty got it right with this company.

Repair person never called or came to fix the dishwasher. The man that came to fix the toilet would get 5 stars. He also said he could fix the dishwasher. When I called to see if he could do the job, I was told they had to wait for the ones assigned the job to respond, even though it was 3 hrs past the appointment time for the dishwasher. You need to only do business with people that meet their commitments. Do better. Dishwasher still not fixed.

My dryer stopped working. I was scheduled with Collins Connection between 11 am - 3 pm. They contacted me to tell me that it would be a little later than 3, closer to 4 when they arrive. They did arrive at 4 pm. Collins Connection came and quickly figured out that the belt was broken and repaired my dryer within about an hour. They were very friendly and professional. I would recommend them and hire them again.

I have had home warranties with other Companies, and they were hard to deal with after they get you to sign up, but working with Elliott, he is fantastic in every aspect. He is very caring and understanding and not just trying to get you to sign up then bye bye, he really cares about his and their service and how his customers are taken care of.

Choice is the worst warranty company I’ve ever worked with. We placed a claim for our refrigerator and Choice is refusing to fix our issue. What’s the point in having a warranty company. Choice just wants to take people’s money and not do the right thing. Choice sucks and I will place a review so anyone looking hopefully doesn’t choose Choice.

The spokesperson I worked with was Tom. He was very professional and answered all question I asked for information about. It was a very pleasant experience working with Tom setting the program up for me. Overall I was very pleased. Tom is definitely a team player.

I'm paying you guys $75.00 a month, then $75.00 a service call, and it seems you guys don't cover anything, your price was 50.00 a month and 50.00 service call, you only gave me part of the money to replace my washer, then wouldn't cover the price to bring my furnace to code, when you were the ones who worked on it before.

This was on my to-do list to accomplish so I appreciate you staying in touch. I appreciate you working with me to give me a warranty with good terms. Looking forward to experiencing the service in the event of an issue.

The plumber Nick did an excellent job repairing my garbage disposal in my kitchen. He arrived on time, was courteous and professional, and completed the job quickly and efficiently. The disposal now works perfectly and I'm very satisfied with the quality of the repair work.

Prompt service and response time. Easy to make a claim and use the online customer portal. First time to make a claim.and get service. Tech that was called was very professional and helpful. I hope any further claims go this smoothly.

Microwave is working now. Plumbing is going well. Thank you for getting these issues operational. Thank you for sending these two professionals. Choice Home works really quickly. As soon as a problem is reported, they are on it right away. No procrastination for Choice Home!

The technician had a very dry personality and was not friendly even when I offered a bottle of water. He also made me sign something which I later found out on my own it was the property damage waiver. Also upset that it’s going to take up to 30 days to receive my Lowe’s e-gift card.

I just joined this year and I had to use the home warranty for the first time yesterday. We noticed a water leak coming from around the toilet bottom. I am so impressed with this company. My claim was so fast and easy. I did my claim online, they e-mailed me my claim # and assigned a plumber within 30 minutes with the next day appointment. I will highly recommend to all my friends and family. It is good to know there are companies still out there that don't make you wait days sometime weeks to get back to you,

Service was relatively quick but the person who came was the same person who came last time for the same problem. Hopefully it is fixed this time. Wondering why I had to pay a service fee when it was identified by the service technician that it was the identical problem as last time?

I knew that I wanted the plan but wasn't willing to give my credit card info to someone calling me. The calls were relentless. They came one after the other. I could barely hangup before the next one. Terrible business practice. The person who I finally talked to when I called was very nice.

I have been very pleased with CHW even recommending them to a family member who is now a customer. CHW chooses who will service your home. I had one company who didn't show or call as expected but CHW corrected it to my satisfaction.

Our AC wouldn’t cool. We filed a claim and due to the holiday weekend it was delayed a few days. It took a total of 13 days from filing to getting a Technician who came; diagnosed; got the part and repaired our AC through CHW. A relief to finally get it back up and running. We are glad to have the coverage! Hopefully we won’t have anymore problems with the system through our hot summer here. Our Tech turned out to be a really decent guy and did a good job! We would recommend him!! Thank you to all involved!!!

The tech was very knowledgeable and did an outstanding job. He found and corrected the issue promptly. I would recommend them to everyone. You should change your app for reviews because not everyone wants to write a book about their experience.

You call too fast and even when I triggered your response to buy the program it was still way more aggressive than I would have liked. I did sign up when Abraham was slow and careful about assuring me it was a good thing to do.

I had a leaking water heater, Choice Warranty had someone come out promptly. The technician was very knowledgeable and stated that I would need a new water heater. He contacted choice. Choice contact me right away and are replacing my water heater. The process has been really fast and I’m happy with the service.

My wife and I used Choice Home Warranty for a number of years and we had some major issues with some of the covered items in our home. We made 1 phone call and they immediately covered the problem with no questions asked. We are extremely pleased with this company and we use them continuously. Thank you Choice Home Warranty.

Ken's service was outstanding. He went over every component with me and what your service covers, I was with American Home Shield and their customer service really stunk. It was time for a change, and everyone says you're the best so we'll see.

Simple to execute, salesperson very helpful in options. Price is very competitive vs coverage. Add on Pool and spa coverage was very helpful. The overall list of coverage for Home and Pool looks to best in class for other like offers. American Homeshield almost got our business but Choice pursued us and returned call.

We thought we had an air conditioning problem but it turned out to be a circuit breaker problem. Choice Home Warranty scheduled a repair company within two days, I was able to call them and cancel our appointment. They were friendly and understanding.

New home warranty. George was very helpful and I am looking forward to my new coverage, I would recommend choice warranty to my family and friends. They had the best price and coverage. I hope you do too, remember to be happy every day and make it a good day!

Ac repair was finally completed a week after it first stopped. Very good techs but, considering there is someone in the house on oxygen there was no answer when I called for emergency service and finally a call back almost 8 hours later. Considering there are multiple ac units in the area, either the company needs more employees or Choice needs to use more companies in the area.

From the time I inquired online until the conclusion and signing and payment of my premium. I was given a detailed description of what I would receive and what type of plan I was eligible for. Tony Calenda did an excellent job of making sure I understood what type of plan I was eligible for and getting me all benefits of a Sr plan.

Very detailed in description and helpful answering all questions! They were prompt with the call, eager to assist and worked out a great deal. Would definitely recommend as they do the part of finding a service tech! They were persistent but once I asked detailed questions I was happy I went with Choice.

Had problem with cooling unit and CHW have arranged local technician fast and they were able to solve the problem same day. Also had issue with cook stove and CHW worked promptly to repair it without any hassle. Would recommend this company.

My air handling unit is being replaced and I can’t get anyone to send me an itemized list of what’s being done and what parts are being replaced. CHW tells me I need to get that info from the technician and the technician tells me I have to get it from CHW. Dealing with CHW has been very frustrating. I am not satisfied with this service at all. It is extremely difficult to get in touch with anyone and I’m not getting any answers. Meanwhile it has been over 90 degrees in my house for a week. I would not refer this home warranty company to anyone ever.

I made a claim for a broken garage door. When the service man came, he told me that Choice does not cover garage doors. I then got an email rejection. So.. WHY WASN'T I TOLD THIS UPFRONT!? I feel very abused! And very angry!

At this stage, I have only placed a claim, and have not received a technician yet. This is my first time using the warranty service, so I have nothing to compare it to at this time. I do have a complaint about the phone call that I made because the person on the receiving, and had a strong accent, and was very difficult to understand. I prefer better quality of English language skills when I’m trying to process information with someone.

Choice Home Warranty representative was pleasant, knowledgeable, and replied to request quickly. Just Best Air Conditioning and Heating was here when they said they would. Just Best Air Conditioning and Heating was recommended by Choice Home Warranty, which we are happy with.

I would recommend B&B Comfort Masters to anyone! The technician was professional in every way. The A/C was repaired promptly and I was thoroughly pleased. However unexpected, Choice Home Warranty really came through for my family and I. I am confident that I will not only use the services in the future but I will recommend them to all in need.

Very courteous. Professional. Took the time out and helped me with all the questions I needed answered. Extremely helpful. Took the time to explain the waiting period for the warranty. Explained service fees as well. This professional was extremely informative about all my choices that I needed to make.

The central air unit was not cooling. The technician, Codi, was prompt, very professional and know what he is doing. He did a good job. Likewise, thanks to Debbie of CHR Heating and Air Conditioning for accommodating my request for earlier scheduling. That is that way how a customer service rep should be doing.

My spouse and I paid for a year plan; which the sales person easily talked us into buying a year. When we needed service they sent two different companies, repeatedly asked for pictures and videos, and still denied our claim!!! Offered us an insulting dollar amount after we paid thousands out of pocket. When we cancelled the service they offered us $100 after paying out of pocket for service and a year's plan package. NO follow-up phone calls, no working with us and SLOW service, because they DENIED the claim. DO NOT USE Home Choice Warranty. They make it sound good, but we are out of thousands of dollars because of them. Warning! HORRIBLE service after taking your money! I hope they approve your claim!

Trying to talk the technician was hard. It was so loud in the background. You could hear other people talking so it was hard to hear what she was saying. Maybe should have a sound bar so you don’t hear the background noise.

My garbage disposal was binding and would rebind every time I cleared it with the tool. The basin also started to leak. I put in a claim and Choice set up an appointment for the very next day. The technician diagnosed the issue and completed the job in less than an hour. Everything is working great. No issues or discouragement from the company about the claim.

Very supportive customer service experience! Michelle was extremely helpful and patient with all the questions. I appreciate the time and consideration with what I needed for coverage. It is nice to have a person to discuss options with instead of conversing with an automated service.

I spoke with two representatives. The first one was very rude and hung up in my face. I started to do business with another company. The second one was very nice, very professional unlike the first person I talked to and because of him I decided to get the warranty

A rep called me back to add a claim that was needed, and help me through the process by filling everything out correctly. Did not expect that at all, very much appreciated the work ethic!! Shows that the company hired employees that care about their customers.

It was my first time submitting a claim and didn't know what to expect. I am very happy to share that my washer was fixed within a few days and on the same day the technician came to my house. Submitting the claim was super easy, the communication process was also easy, the technician was efficient and professional, and my machine was fixed right away! I am very happy with this process!

The technical did a great job with the work he did but he didn't adjust the door that comes open when clothes are drying. Also he said the filter needs to be replace. My understanding he was ordering the parts. I call him. He said his job was completed. He never gave me a bill or break on what everything will cost or what he had to do. He said I must pay additional 176.00$ for parts that was not covered. What parts? We do not know. We have always gotten a break down on all the work that had to be done. That is a very good policy. I would still like a bill if I have a problem again. Thank you so much for your help in this matter.

The technician was professional, saw the problem and fixed it. My washer is now working good. They called because they had a cancellation to see if I'd like them to come 2 days earlier than originally scheduled. That was great!

Was very disappointed with this claim. The motor was burned out in ceiling fan and needed a new one. Although labor was covered I was only allowed $70.00 towards the cost of a new fan and that is **. The whole cost of the fan & labor should have been covered.

Thank you Randy for being very knowledgably about your craft. You knew exactly what the issue was and I love how you explained everything that was going on with my AC. Thank you Thank you Thank you. Now my house is cool again and I can sleep comfortable at night.

The service was excellent and the response was timely. The technician was on time and did a really good job of replacing the garage door and keypad. He was good to work with, communicated well and was responsive to the repair needs. This was a good repair experience.

Making a claim and getting an claim number was very easy and forthright. Service company was in contact within an hour. Service compete within 4 hours of initial call. Unit was not repairable and is being replaced. New refrigerator is scheduled to be delivered at 8:30am tomorrow.

Ahron ** did a fine job of explaining your product. I signed up for a year contract and he gave me 13 months. If I had a business that required a salesman I would hire him. I have nothing else to say.

I needed a repair on my dishwasher. The technician was helpful and the problem appears to have been corrected. It took a LONG time to find someone to do the repairs, but I don't think that's Choice's fault - there just are not enough technicians in this area.

Choice warranty has falsified the technician’s findings in order to disallow payment on my claim. My pool heater is not working due to normal wear and tear yet Choice claims there is water damage. The technician told Choice he did not see water damage.

The young lady who helped me was courteous, precise and very professional. I was ready to terminate my warranty until I spoke with her. Very Friendly and to the point. Decided to keep the warranty after speaking to her. You need to keep her employed until she decides to retire. THANK YOU FOR HAVING HER!!!

We are so happy with Choice Home Warranty and although Fixit company, they repaired the air condition and everything is okay at this time. I have many accounts with choice home warranty from 8 years ago and everything was good.

Elliot helped me tremendously and was able to get me a discounted cost. I will be paying monthly would have gotten a month free if I paid for the year but I wanted to go with monthly payments. Will take effect in one month

During the hottest days so far my AC died. Choice got me set up with a company and even though I was out of state he was able to do my repair and have it working before my return. I am very happy with this service.

Choice says a lot of good things, but they do not come through with their promises. They have an option for the customer to be reimbursed after they get work done but if the customer doesn't follow their strict rules, they will not reimburse the client on the repair. This cost me over 600.00. My recommendation is stay away from choice!!!

Eric from Morales Mechanical was prompt and completed the needed repairs. He arrived promptly, and he and his partner worked seamlessly. Eric explained the issue being experienced with my HVAC system, and then he explained the resolution clearly. I would recommend Morales Mechanical for repair and replacement work such as this job.

He was very polite and answered all of my questions politely and accurately. He explained that there are 2 possible cards that would fix the problem but, Choice only allows him to order 1 at a time. That being at least a week longer, that is more expensive to the tech, and possibly Choice, if that does not fix the problem and he has to send it back and order the other card. Causing the customer to, unnecessarily, be out of service for at least another week. Not good with children and a lot of laundry.

Although scheduled for Friday had to wait until Monday because of truck breakdown. When they came on Monday. We were the last call therefore they arrived around 7 PM but they got the job done and they were effective and conscience.

Expedited quickly! Problem solved! Tech was Professional and informative! Thoroughly explained not only the problem but the resolution as well! Tech contacted me and identified himself before the and confirmed the appointment! KUDOS! Excellent! This was one of the most efficient services yet!

I have home warranties before. My provider for 2022 just raised the price by $100 for the year and service calls to $85. I am retired and on a limited budget so I have shopped around and also checked with friends on who they use. After getting online and finding out about the senior discount I have switched over to Choice Home Warranty as they offer everything I had with the other company at a more budget-friendly price for me.

The rep came in, was very professional, pleasant and quiet. My issue was that although he said it was working fine, and to the correct temperatures, he recommended that we leave the oven to preheat for an additional 15 minutes after it hits the set temperature before placing any dishes in the oven. To me, that does not seem as though it is working well.

I contacted CHOICE because one of my garage door springs failed. They were able to accommodate me within 24 hours which was great as my mode of transportation was locked inside the garage. The technician was personable, prompt and very professional.

Overall good results. I had 2 separate issues, one a leak under the kitchen sink and the other a clogged sink in the bathroom but the system wouldn't let me put both on one claim. Good news is that the plumber showed up exactly on time, fixed both perfectly. Bad news is that he was forced to charge me 2 service calls because they were different claims.

When I was signing up for a warranty the man I was speaking with was not helpful at all, he gave me little to no information and was rude. The warranty is a great deal but the worker made me feel uneasy about purchasing. He lied about the monthly cost and didn’t give me the first month free.

Fast repel. Great job with the team to get the repairmen to my home. The service men set up a day to do the work the same day I made the claim. Working to my claim was fast and easy well do. Thank Choice Home Warranty.

Submitting the work request was simple. Within a few hours, a company was chosen and the appointment was provided to us. The technician who came was very friendly and courteous. He was very thorough with his inspection and we were happy with his recommendation.

The technician was outstanding, he went straight to the problem and will be back to replace the part that needs replacing. He also was able to help a neighbor figure out what was going on with her dishwasher as well. He displayed professionalism and was eager to find a solution. Highly recommend him!

I thought the inlet water valve was leaking, apparently, the washer from the water inlet hose had fallen out during install. The technician recognized this immediately and repair was accomplished in less than 10 minutes... Technician was most professional, timely and courteous.

The AC tech Nick was great, he knew what the problem was and had it fixed fast! Unfortunately he was given a hard time for approval from Choice Home Warranty! This is not good because they don’t have many Technicians and these actions scare away the Techs! Choice will start to lose customers if this doesn’t change!

The Technicians who did my repairs were courteous, knowledgeable, and cleaned up after themselves. They were highly professional and I would recommend them 100%. I am SO pleased with the rapid response and the pleasantness of your Technicians. Iam so pleased with my contract, it was a great decision.

The technician that came out was wonderful. And although my claim was declined because of the diagnosis, honesty is the best policy. Very impressed he came down all the way from Orlando because nobody in my local area would take the job.

We have had trustworthy repair persons and good interaction with the company. I am glad to have this home warranty program. Our realtor recommended Choice Home Warranty because they are a local company and he had direct contacts within the company if we needed leader help. Glad to report, we have never needed leader help!

Great Experience. This was our first claim with Choice. The staff handling our claim were friendly and efficient. The company assigned to our claim to Greater Humble Appliance Repair. Erica, in the office, worked around our schedule and Ian, the technician, was outstanding. Good Experience.

I am so very impressed by the ease of making a work order & the quick action to get our washing machine repaired. I am also very impressed by the technician that serviced our appliance. I am normally more critical being that I was a service technician for many years and I want things done correctly. Communication and technical was fantastic. I am glad that I changed from American Home Shield to Choice Home Warranty. I had no idea of how much difference in service there is.

We had an issue with our thermostat and First Home Solutions was assigned to us to resolve the issue…Tony from First Home arrived in a very timely manner and resolved the issue within minutes… He was extremely courteous and knowledgeable… Thank you Tony.

I had an 11-3pm window. I took off work and no one showed up for the appointment. I don’t think I will be rescheduling this claim because I don’t have enough time away from work. No one called to say that there was problem.

At this time it is difficult to rate your service since the claim I made has not yet come to completion. The tech said one part is no longer available but I looked for myself and have come across the part or repair service for this part.

Want to buy a warranty for one year, and the person who answered the phone insist to sell me a package for 5 or 6 years. I told him that I want to try for one year, to see how the system work and later will call to extent the warranty. That is not professional.

Had an issue with my AC, first 2 companies in got scheduled. Never showed up. 1 was closed for a couple of weeks according to their vm. The other never had me scheduled. They were still on the approval process of working with Choice.

We filed a claim recently to have our icemaker repaired. The repairman was very knowledgeable and efficient with his repair. The appointment was between 8 am and 5 pm so it would have been nice to have something more definite but he ended up coming around 9:15 and we have ice now, so that is great. We were happy with his service.

Technician was on time explained what was wrong and did the repair and cleanup when he was done. I would recommend the The Appliances Mechanic to anyone that does not have Choice Home Warranty and then tell them to contact your company for a quote.

In our experience over the last couple of years we have found that our contact ability with our repair service man is hampered by the requirement that we must contact Sears home services and they have no one to talk with, only an automated system. The 2nd thing that we have been having trouble with is that we have to wait an extra day to receive authorization for the repairman to proceed with the repair From CHW.

While trying to purchase my home warranty, I had to tell the aggressive salesman 4 times that I was only prepared to purchase one year of warranty today and he still kept trying to up-sell me on a 6 year warranty. When I finally decided that I did not want the warranty, he told me I should confer with my husband before making a decision - as if I couldn't make the decision on my own. He then said "Wow, so after talking for 12 minutes now you just want to cancel" and then proceeded to hang up on me. I understand wanting to make a sale, but also be professional and respectful at the same time. If you can't handle being told no sometimes then perhaps you shouldn't be in sales. After this experience, I will absolutely be finding another company to purchase a home warranty through.

The service call was scheduled and addressed with 24 hours. The service rep was knowledgeable and courteous, and conducted the repair of the garbage disposal in a timely manner, and also provided advice for future maintenance of the disposal system.

CHW dispatched technician, who came on time and changed the fan on the compressor. AC is running good for 3+ months no issue. CHW website is very easy to navigate and submit claim. CHW followed up with me to make sure the repair went well.

Excellent service. Prompt, friendly and very professional. I would recommend Choice Home Warranty and its service provider to my friends. The technician was very clear with his explanations as to the problem of my unit and what he had to do to fix it.

I contacted Choice as I was dissatisfied with my previous warranty service. I spoke with Phil ** who suggested the total warranty plan. The costs are similar to the previous company's, and it seems the plan I selected will be what I need. Time and experience will tell if this is what I need.

Corey was professional. Diagnosed my small electrical problem quickly and he is a fellow exotic bird owner. Great communication and wonderful first experience with Choice Home Warranty. He was on time and showed up in the earlier range of my 7-11 appointment window.

Hard to understand claim person. Setting up appointment with air conditioning repair other than that everything was fine. Now waiting to receive word of when the repairman will schedule a visit either by email or phone call. Understand the repair man will notify me of a visit within 48 hours.

Schedule to arrive between 7-12. Did not arrive until 2:30 pm. He did call and I explain I left several messages to find out what was the delay?? He stated the phone number you guys provide is BROKE!! Oven not repaired!! Stated he had to permission from you guys to order parts!! Now I'm asking you guys what's the status!!!

Pleased with service from this company and will recommend this service for friends and family. We are already signed up for the service for the past few years and had a couple of claims already mostly satisfied. Need to improve on some aspects.

The repair experience was extremely positive. The repair person was prompt, courteous and professional. He repaired my dryer quickly and it now works better than it did when new. He cleaned the area of any debris when he was finished and explained the cause of the problem to my husband who also was very satisfied with the repair. I would certainly use his services again if that is an option.

Cordon was very helpful! Explained and sent appropriate emails confirming information on warranty and claim. He completely helped answer all my questions. And he helped me place a needed claim, explaining the process fully to me. Very understanding. Thank you for making it doable! (I believe that is his name, I don’t hear well.)

I talked with Amy and she was very pleasant, not pushy at all. She told me what was covered, what to expect and the cost involved with the different plans. She offered a plan that would suit my budget and made my choice easy. The plan covers things that could go bad not a bunch of stuff that wouldn't go bad. I'm very pleased with the plan and the salesperson Amy. Thank you

Called, showed up, diagnosed and fixed issue. Overall happy with work. Didn’t have part, but was able to get within 10 minutes and able to complete task. Overall satisfied with CHW this time. We’ll see if and when I use again.

Tech came and assessed issue. Was clean and polite. Done quickly and arranged for further service and parts. Parts were ordered and he left. He was able to see the issue. Was second time we have had service on refrigerator in last 3 weeks.

Sam was very helpful and knowledgeable in helping us make the right decision and for helping us select the right plan for our budget. Sam gave us the time needed so we could discuss your plans options. Sam is a true asset to your company and your business!

We had a technician come out to our home and he identified at least 3 different issues. Choice denied everything. We are appealing and hoping for fair treatment but very concerned with how things have been handled thus far. The concern is with our refrigerator. We left American Home Shield for Choice thinking we would get better customer service. Please don’t prove us wrong.

Great, Exceptional knowledgeable of the services. Politely asked if we were over 50 and military. Explained everything and answered all my questions. 5 star review. I currently have AHS and all the advantages of Choice Warranty made it an easy decision to move to Choice.

The team communicated well prior to the visit. The two plumbers came in, got right to work on the leak and quickly, efficiently determined we needed a new disposal and had one with them which they installed right away. Total time in -about 20-30 minutes. Polite and efficient. I would definitely recommend them.

Upon troubleshooting my failing kitchen faucet, the very capable tech out in a request to fix/replace the fixture. It was quickly denied by Choice and the tech left the scene as embarrassed as I was upset (deny, deny, deny). It seems like the default position is to do as little as possible, when a service company should be doing and thinking the opposite.

The air conditioner would not blow cold air and the motor made a noise. He replaced the motor and put more freon in and that fixed the problem. He was very polite and courteous and explained what he did. I would recommend this technician very highly, he is very qualified.

Professional and timely. Work hasn't been done yet. He let me know that as soon as Choice responds he would get the parts need and be back to do the repairs. Look forward to working with him to get my pool up and running.

They arrived on time and fixed my bathtub drain. I was very happy to have a functioning tub. The men who came to my house were professional and cleaned up afterwards. They gave me advice on what to to when this might happen again.

Choice Home Warranty is replacing my broken garage for opener with only my service fee coming out of my pocket. The garage door company they sent was on time and honest. They are by far the best home Warranty company that I've dealt with!

Tech was very friendly and professional. Resolved the problem in no time. Afterwards he described the problem and how to prevent it from happening again. After brief conversation about the problem, I assured him I would use his company again for any appliance problems.

I was leery of the sales person at first, because his extension was disabled, but I went on and signed up with him. He was very polite and apologetic about his extension being disabled. I called Choice Warranty to make sure that I had a signed contract.

I was given a very good quote. Ralph helped my sister and me get coverage at affordable price that covered what we needed. We will recommend Choice to our friends and family. We just hope their service is as good when we need it.

This was simple, and long overdue, we have already had to replace our microwave and range. I look forward to not worrying about breakdowns! Thanks for good quote, it was simple, the representative did not pressure me, and they were courteous.

CHW is helping me with a new claim for my dryer that was not fixed from previous service which I paid $65. Talked to a manager and is reviewing a new claim for my dryer so I don't have to pay the $65 again. As of today I am still waiting to hear back if the new claim is processed. I was very pleased with the way the manager is trying to help me with a new claim.

I’m not satisfied with the time allowed to receive my wash machine. The Lowe’s gift card can’t be used until 30 days. That is an inconvenience for me and my family. I am a new member and a valued member. I hope Choice will think about making this service convenient for their customers.

Friendly and knowledgeable customer service. Proper follow up calls and answered all questions. Gave proper information on the subject of home warranty. Quick and courteous. The agent didn’t cut corners, kept it quick and painless. Thank you, and have a good day.

I paid for a service to get items fixed...only to be denied. So my repair is still not fixed!

Daniel **, my customer service representative, did a great job of signing me up for a Home Warranty Plan. He's a great salesperson but put a little too much pressure on me to sign up for a longer term plan with a much higher first year premium. I understand what he was trying to do but I never react well to pressure especially for something I can't afford.

Choice has always serviced my equipment immediately. I have used them numerous times and they always perform. I don't worry when an appliance breaks because they set up everything and always send the best repairmen. I'm sure I will extend when my contract expires. Thank you for your prompt attention!

Choice Home Warranty is providing good services in my area. It has making improvement and progress. Its local contractors are responsive and show up timely. They solved problems. Contractors hired is very important for home warranty. So far so good.

I'll be honest, I'm not a fan of pushy salespeople, but the price is right as are the reviews and I like that its month to month. Seems like a fairly good option and better than others I've used that come with the purchase of a home.

Charter Plumbing was one of the best companies that we used. Jimmy the technician was very professional and knowledgeable. Jimmy took time to explain the warranty and emphasized to call should there be any issues with his service or the new garbage disposal.

Once a company was found three days later to provide service to us. The technician was very professional and courteous. He check our unit and the equipment inside and got our air back up and running in about an hour. Thank you Donte.

Our A/C unit was running continuously - a tech came out and noted that the seal on the Schrader valve was bad causing freon leakage. Choice determined that this was a non-moving part and therefore, not covered by the policy. Really, a seal? Even though we've been paying for A/C coverage? Choice has provided the worst coverage of 3 home warranties we've had in our 40 years of homeownership. We will be sure to share this story with our friends and colleagues seeking a home warranty.

My problem has not been resolved yet. The tech said it was a problem in my wiring inside the wall. No paperwork was left to tell whether he would be able to fix it or anything. I have not heard from him or his company since. So, I still need to have it fixed.

It took too long to replace the water heater, which left my basement water-logged for over a week and the extra charges were unexpected and quite a burden for me. Being retired and on a fixed income, I got a home warranty so I wouldn't have to worry about that.

Technician very knowledgeable regarding problem with my refrigerator. I am upset that once he submitted my claim your company has yet to approve the repair. Now we have to complete additional paperwork and meet with another case manager person while our refrigerator is still not working correctly. These additional steps are causing me concerns with your company.

I spoke with Henri ** and was told my monthly payment will be $40.00. When I checked the email he sent my monthly bill will be $49.25. I would like to cancel my policy. How can you entrust your business with someone who is dishonest. Please don’t do this to everyone else who believes in whatever is being said.

I like the online claim process so far in the ease of submitting and reporting. It seems that communication between the servicer and the warranty company are not the best. Choice has always posted that issue is resolved when it has not. The postings should read that after a technician has fully installed any parts and reported back completion of the job. When a technician has found the issue of the malfunction and ordered the part, this does not constitute a completion of the issue. This is why the 3 stars and not 4 starts are chosen.

Our Kenmore washer did not spin. After a missed diagnosis appointment due to miscommunication, the technician who came to look at our washer was very knowledgeable, made an accurate diagnosis and was able to repair the washer the same day.

I filed a claim explaining that the refrigerator lights were not working and Choice sent a repairman out and I paid my deductible only to find out that the refrigerator lights are not covered. My question is why wasn't I told that when I filed the claim? I'm 77 and can't see into the refrigerator....so to me it is broken.

I called to inquire about your program’s ad on FB, and was very pleased. The agent provided great info and sound advice. As a fully retired disabled veteran, I truly appreciate the Vet-friendly your organization provides! Every saved penny is so very helpful.

Repair man from NewAgePlumbing came in, diagnosed problem and fixed it in no time at all. Thank you NewAgePlumbing and Choice Home Warranty. Your response to my claim was handled in a timely manner and is very much appreciated. Thanks Again.

Your response time and follow-up is ridiculously slow. You have managed to alienate every plumber in Fort Smith so no one will come out if you are involved. All of them complained they did not get timely paid and the time you take to approve a work order costs the plumbing company time and money.

I filed a claim in late April for a fridge/freezer issue. They assigned a Sears technician to come 5 days later, that technician didn't turn up. I had taken the day off work to stay home. Nobody contacted me to reschedule, I had to chase Sears and Choice 15 times to get someone to come out 3 days later. Technician diagnosed the issue, needed to order 2 parts. A week later the smaller (and not vital) part arrived but not the control board needed. I called both Choice and the service agent that day, then 2 days later, then the next day and so on. Nobody could tell me when the part was coming in, the "service dept" was going to call me. No call.

For starters, when we purchased CHW we thought that we would get something in the mail about our home warranty. Nothing showed up except the day of sign up was an email thanking us for the purchase. Fast forward 8 months later our A/C unit goes out. I call in and ask how do I file a claim. (Little issue, customer service was not in America.) I explained several times what the problem was. Then I was told that I would get an email with my plan and they would reach out to a repair tech. One week goes by no calls. I call in 9 days from the claim date asking what's my status. All I was told is that no one has answered CHW's request to get my A/C unit fixed. I was then told that they will make some more calls and get me some help. Now week 2 is almost done and I get an email from C/W saying that I can find my own A/C person and I can file the claim. Not what I wanted to do. I paid for a service and I expect them to do it.

The gentleman called me to make an appointment which was just a two hour time frame so that was good. He came to my house and was very nice and friendly. He figured out what the problem was fairly quickly and will be ordering the parts. He will be back next week to fix my dishwasher.

Had a problem with an appliance...called CHW....told them of my problem, they issued me a claim #. Later same day a service provider notified me of a scheduled appointment for the next day. The whole process was quickly handled and without any fuss. Very pleased with this first contact with CHW.

I was experiencing drain problems in the basement and toilet problems on the main level. Keven went above and beyond; came earlier than the appointment date as I was leaving town and resolved everything. Such great service! Thank you Keven!

Chw is terrible!!!! Because it took Chw three times, three different ac companies and over one week to get my ac repaired. The last company was great! The 5 stars is for the ac company Capital Air & Heat, not CHW.

I have 2 AC units one up and 1 downstairs. The downstairs unit stopped cooling and had water problems. This also caused problems with the upstairs unit. I called Choice, they sent a tech out. He wanted on and completed fixing the problems with the downstairs unit. When he finished the problems, it worked properly. He also checked the upstairs unit and it worked properly also when he finished. He did an excellent job, in less than an hour from the time the time the AC tech arrived! I was back up and running. I thank God for my Choice Warranty!

I called to request information and the party I spoke with heard what I told them but did not listen and called me back several minutes later only to be told again that I was not going to give him a credit card at that time. Should I decide to take the policy on a rental home I would NOT call to speak with him again but try to speak to the party that helped me on my current policy on another home.

He came when he said he would be here and was very nice and showed us what was wrong with our refrigerator. Now we are waiting for him to come back because you just approved him to repair the refrigerator.

Arrived on time, though because of the holiday and my availability, I had to change service time, but arrival was perfecto and the job was completed very well. Would like to use this person again and would recommend him. Has a great persona and personality!

Still waiting for Choice approval for technician to do appropriate work to solve problem. He has been out 3 times but leak persists. He needs to change pressure regulator and we are waiting for your ok. Hopefully we will hear from you very soon before our wood floor gets destroyed!