Choice Home Warranty Reviews

I am impressed with service promptness, but service window from 8am-5pm was not good. Only covering 343.00 for new one from Lowe's not good. Getting lowes card within 30 days not good, can't do laundry! So I lost a day's pay (300.00), paid 75.00 for service call, have to wait for lowes card up to 30 days! And the card will only pay maybe half of cost!

It took longer than anticipated to get service, but Choice did send an email apologizing and let me know they were working on it. Since it was just a dishwasher, I didn’t mind waiting, but it did make me concerned about response time to heat or air. Service man was excellent.

Two comments, good and bad. First, nobody showed up during the appointed time frame and finally they called to say they got backed up and to resked. Second, when Matt came, he was really great, courteous and professional. I was very happy.

Daniel was on time, repaired the leaking faucets, and showed me what was replaced. Quick, efficient, and didn't leave a mess. The office let me know what time he would be here and he called to say he was on his way and what time he would arrive. I appreciate the courtesy.

My washing machine was making a loud noise.. And CWH had set me up with Sears service center and and made A repair appointment. And just tell mine her a timely matter. Received received email from Sears and had my appointment set quickly.. And the gentleman from Sears was very friendly and helpful and. And answered all my concerns.

When I call Choice Home Warranty they always come thru. Some of the technician that's in there plan aren't always top notch. Once I informed Choice Home Warranty of this they contact the technician themselves. All in all it was stated that they were not going to use them again. So hopefully that's true. Other than that I would recommend then to my friends.

The tech that showed up had a bit of a gruff personality, but was knowledgeable and informative. My chief complaint is that this is the third time the same component in my furnace system will be replaced and the technician’s recommendation was to do a full replacement as the unit is 30 years old. He is actually the same technician that came out last year for the same complaint.

CHW failed to ensure my claim in Oct 2022 was fixed before closing it out! The technician who came out failed to file the paperwork to inform CHW repair not completed but could never provide me with a status of the fact that tech failed to file paperwork! CHW provided poor customer service in regards to the former claim that was closed out!

I am pleased with the service of Choice Warranty. You quickly respond to claims and send representatives to repair or take care of the problems. Choice Warranty is worth the fee that I pay for service. It is a pleasure working with you.

It is very easy to submit a service request from your company. The case was picked up by a contractor within a couple minutes. That’s great. But I am giving a 3 stars rating because I would like to see some improvement from your company. You allowed a contractor quickly locked in the case. But they set the appointment to 6 days later. This is not acceptable for AC repair when the weather is hot. I would suggest you allow customers to choose a contractor from a list of contractors approved by your company so that we can select one who can do the repairs the soonest. Also customers can avoid the dishonest contractors who would charge your company as well as your customer unnecessarily. When your customers end up playing more for repairs, you will lose them. Thank you!

I bought a home warranty on Monday, March 20, 2023. I was told that I had thirty days to cancel. I decided to cancel and called the next day. The gentleman that I spoke with would not discuss the cancellation with me, he only wanted to lower the price. I was at work and finally agreed with him to another deal. I do not want this warranty at this time. I want my money back. I will be filing a fraud report with my bank if I do not have the money I fronted to you by Tuesday March 27, 2023. Mary **.

The tech was very professional and informative but it seems like the problem still exists. Spoke to him again and he is returning to see what the issue is when the dryer is on for a longer period of time.

A leak developed in our kitchen sink. The water escaped and ran from the first floor to the basement. The leak as reported to Choice on Monday morning, the next day. Choice advised the Service Rep would come on the next Wednesday. He came as stated and determined the faucet had to be replaced. He said he would send a request to Moen for a new faucet and it would be sent, by Moen to our house. Moen did not send a new faucet, but did send a repair part. However, the part was not received until Wednesday, at which time Choice was notified. The Rep came the following Monday and completed the repair. Both service reps were efficient and knowledgeable. However I was not happy with the amount of time our kitchen sink was out of service. We called on a Monday and the service call was not completed for two (2) weeks. That’s a long time to go without an operable sink in the kitchen. Hopefully if there is another call, it will completed sooner.

I spoke with Adam ** today and it was such an amazing experience! He was so knowledgeable and helpful. I had a bad experience with our former home warranty company and he made me feel so secure and calm. I’m so glad that I made the switch!

CHW has always been very responsive to the many work orders that I have submitted and have approved all of my requests. They’re always polite and professional when dealing with their telephone agents. All of the repairmen they use are highly professional and knowledgeable in their fields of work.

I am a new subscriber and has not experienced on any home repair and replacement job from your company. However, the sale representative did an excellent job to make me so easy to understand what's covered under the warranty provided from Choice of Home Warranty.

Unfortunately I did not use my better judgement and decided to sign up with this Company February 3rd 2023 after speaking with Eric ** who was quite persuasive. We moved into our home last year and we heard about Home Warranties and decided it was worth maybe getting it as you never know. I questioned a lot of things with Eric like we have been here a year and if something breaks will it be covered even if it is old. He said, "Yes of course it will all be fine." I said ok and stupidly took his word. We paid up for a whole year. The contract was effective March 3rd. Two days ago March 20th as we heard the weather was going to be warm we turned on the AC and it was not blowing cold air. I called Choice and asked if someone could come and take a look. They said, "Yes of course," and we just pay the $75.00 fee.

The communication with the service reps need improvement. Sounds like they read from a script but don't answer any questions. At this time, I have not received anything in writing stating the job will be covered. I did receive an email stating that I was scheduled to complete the job but the company scheduled to complete the job hasn't been contacted. Thanks.

Have always had good service once I get through the robot that answers the phone. Do not have a computer and prefer to talk to a human not a robot when I call anyone for a business reason. It took 3 calls to get a human so I could put in my request for service.

This could have been a better experience had the rep I talked to initially been willing to help. My issue was for a heater, it was 20 degrees outside and the call center rep was smug and condescending. I had to escalate the call to a manager before I was helped. Even then the rep refused to let me speak to a manager until I told him I’d call corporate headquarters. The technician however was phenomenal, recognizing the sense of urgency and completing the job promptly.

The service tech that came was great. However, like a few of my past experiences, there is a loophole in coverage so I had to spend almost $800 out of pocket. I was a client years ago and I discontinued my coverage. When I re-signed up last year, I was told the loopholes in coverage have mostly been removed. Well - my spring on my garage door snapped causing damage to my door, the end coils and hooks on each side (not sure of the technical terms). The only thing that was covered was the coil. I had to pay out of pocket for the rest.

Notified CHW via online claim washer broken. Within a day we had a repair scheduled. However due to short staffing we had to wait. I was able to "chat online" with CHW the whole time. They were doing the best they could in these trying times. I appreciate CHW help through this repair. All in all the repair took 2 weeks, but the repair staff were great and knowledgeable. Washer runs beautiful! Thank you!

This is the second time that Max Appliance Service has come to my house for a repair. I cannot express how professional and knowledgeable the technician that came to my house both times. First encounter my refrigerator was leaking and he literally took my unit apart. He came back twice and on the 2nd return he repaired the unit. This last time my washer stopped working, again same technician told me my motor and my drainpipe were no good. Within 2 hrs my washer was repaired. I would HGHLY recommend this company and that technician.

Quick, efficient and affordable. Thank you for saving me money. All I do is pick up my phone, submit a claim and then boom, they start working on my request. Marriage is a lot easier with Choice Home Warranty in your corner.

Home town air conditioning company came to my house the next day and found a few problems that need to be done. He showed me and it was evident of the problem. Very friendly and helpful, he took the time to explain the situation. Great job.

Your service was very poor, It took you 12 day to get me a plumber to my house, I will be looking for a new provider the next time I get my Home Warranty! I will not be telling people to get your service at all. If you can't do a better job in your service maybe you should stop offering to service.

We are very pleased with the work that Carlson Home Appliance conducted on our Dryer. He has worked on other appliances for us prior to this service call and has always done very professional and capable work.

Bathroom sink waste line was leaking badly. Plumber from Cascade Plumbing had to take the entire waste line apart to get to a broken compression cap. He did so neatly and promptly. He was quite courteous. We were very pleased

Highly recommend Max Appliance Repair and their technician. Technician arrived within the quoted time frame. He was extremely friendly and knowledgeable. Also, the technician was quick, but accurate. Highly recommend to anyone who asks. We will be life long customers.

Very nice, professional, explained everything to me. Called and told me what time he would be to my house. Knowledgeable about my heat pump, made me feel comfortable. Wrote and sent in his report while still at my house so I would know. He answered all the questions and filed it immediately, so as not to delay what had to be done

The technician was extremely professional. Let me know at all times the appointment time and his knowledge of the issue was very high. He was cordial and explained what I should do to avoid the same thing from happening again.

Maurice was very Courteous and Knowledgeable about all available questions I had. I was very Happy with My experience. I would recommend Choice Home Warranty To Anyone Needing a Home Warranty. They are Very Respectful and willing to help the customer any way they can,.

Last person I spoke to from Miami was very helpful. The first three people I spoke with didn’t know what they were telling me. She took time to look it up and yes I am covered. Also offered me to find my own here and submit the bill to them.

Before I even completely read through the Choice Warranty site, I received a call from William at Choice Home Warranty. Our conversation was pleasant and professional. He answered all of our questions. He offered us a reduction in the monthly cost by signing up for three years +6 months free, after I said a six year plan would be too costly right now. He was not pushy, he was affable, and we felt as though we received a good product for our money. Of course, time will tell if everything that the company says they will do will come about. I will come back with another review if there are any contradictions! So far so good!

Locates and schedules professional techs that come in a fair amount of time. Everything can be done online including scheduling and contacting assigned tech. CHW covers everything as contracted. If not covered, tech offers a good price on what uncovered work is needed to fix any home repair need. CHW has replaced a washer and a refrigerator for me under this contract. Need I say more?

Had an appointment for 11-3 today and it is after 3 and still no technician. Not very happy, I have been waiting all day and my wife has an appointment that she had to miss because she needed me to drive her.

So, the service man stopped in to see if he could locate the problem. He feels he has, and has ordered the part. He seemed very knowledgeable and was very kind. I expect to see him again in approximately 2 weeks to service (repair) my dryer. I was thankful I did not have to speak with the (out of the country) call center as they read from cue cards and are very frustrating. I will also post my report after the service is completed.

Fast & informative. He helped with all of my questions. Although, I did not get the 6-year deal, he did talk to me about all the ways that I could save more money. I enjoyed talking to him. He seemed extremely honest and that's why I chose to return.

Technician was very knowledgeable and efficient. Went straight to the problem and repair the appliance quickly and correctly. I would highly recommend this company for home warranty. This was my first claim and I was pleasantly surprised at the outcome.

Choice Home Warranty has been a blessing. I have always had positive experiences when I have needed to make a service call. Well almost always. I had issues with one provider but that was resolved as well. Anthony was great. He arrived earlier than expected and had me back up and running in 20 minutes. I appreciate someone that deals with electrical issues because I DO NOT!

Everyone at Choice Home Warranty always takes great care of us. They get the job orders out right away. The Technicians who come out are so friendly and quick to get the job completed. Thank you for all you do.

I got assistance today from Shemar **. What an amazing customer service. Not only he provided me all the available options of the insurance but also recommend other optional insurance options. Talked to his supervisor to apply some special discounts when I committed for a three-year term. Thanks, Shemar. Exceptional client service experience.

Daniel B - Seemed to know what he was talking about and answered all my questions to my satisfaction. Made a great deal where I would not need to make a monthly payment. Great for my budget as I am retired and on monthly limited budget.

Their sales rep are RUDE and when you do have CLAIM Expect that you don't get what you paid for! Save your money or go to some other company! Base on my personal experience. But feel free to experience it if you want stress and frustration.

We had 3 appliances that went out at the same time. We had to make several changes to the service calls and Choice was great. Very flexible and accommodating. We were assigned 2 separate service companies and we wanted to have the same one fix all 3 appliances and they accommodated that too.

Washing machine keeps stopping and showing error code. When you press and hold the start button it just rests and shows error code. Unplugged the unit as instructed, waited for half a day then plugged it back into the wall. Still had the same error showing.

On March 20, 2023 we received a phone call from Tim a sales person with Choice Home Warranty. Long story short, after he kept saying "no pressure, no pressure", that's all he did was pressure us. Would not understand that it's our right to get the best possible rate and we were shopping around for the best deal/company. I finally had to hang up and he ran a charge for $1,485.00 that we did not authorize. My question is, is this the way you treat the seniors and veterans that contact your company. NO THANK YOU!!! I will be telling all my friends not to deal with your company and I will be posting it on social media.

I was well-pleased with Avery. He is a pleasant, respectful, competent tech who knows his job. I would definitely recommend this service if their techs are all like him. I do not have anything else to say about the experience.

First claim I found with Choice Warranty for a repair needed to my dishwasher. Response time was within one day that appointment was set for 2 days later. Technician came on time and was able to pinpoint the problem, had the part on the truck to repair it and did so in a timely manner. Experience with the technician was really good and even though the repair was minor if you do not know how to repair it yourself what are you going to do.

I am a new customer and I was curious how well this warranty would support me after only a couple months of membership. They are replacing my very old washing machine at a generous prorated amount. Their settlement was quick after sending Mike from IQ Appliance who was prompt, efficient, courteous, very capable. I am impressed!

Your customer service is friendly, courteous and responsive to my issues. She understood my problems with my leaks. And followed up on issues with my bathroom. Your response to my previous claim was quick and on time. I am pleased.

My heating coil needed to be replaced to allow the AC to work due to the fact that I have a heat pump. Choice Warranty took at least 2 weeks to approve replacement but that time I paid out of pocket to replace the item that needed to be replaced. I had asked for a cash buy out after several days and was given the runaround.

The person who put in my claim was very helpful and courteous. She did a great job In helping me, what I needed to be worked on, and answering all my questions and getting my appointment set up very quickly.

Choice Home Warranty cannot find a service company in Central Louisiana. It seems that every company they've worked with in the past has been burned in some way or another. The best service company that I've worked with has been shorted by choice and paid less than the agreed upon price. When my contract with Choice expires, I'll not renew it.

Plumber sent to fix toilet that was wobbling then leaking. He found the Flange broken and had to replace it. YOU decided it wasn't broken but installed improperly w/o seeing it other than by picture(s) and refused to pay for the replacement, you would only pay to replace the wax ring, which was NOT the problem. I had to pay $387 out of pocket for what should have been covered by you.

I have been paying service fees for several years to get my washing machine to work properly. They come out and it works for a few months and the same thing happens again. Repairing it is not working. The machine shakes and the noise it makes is unbearable. The panel was not working last year in July. They replace a button on the panel. Does not match anything on my machine. They sent a technician out last week and he said the panel is bad. They are going to replace it. How many times will they replace it? I am not a happy customer.

CHW lists too many parts on door not covered by them. I purchased a 3 year policy, which I paid cash, not a payment plan with them in 3/29/2020 to repair broken equipment within my home and my garage door is totally useless with a broken spring so the 3 year plan which I paid cash for is totally useless to me!!!

I was impressed that the technician was able accommodate the request of moving my appointment day and time up. He came in got right to work. I had to call him back due to the fact the heat went out half hour after he left, he returned within the hour after the call back. Since then the heat has been working.

Zero star is what I would give your customer service. I had requested 3 times to speak with a supervisor and was told no one on the floor was available and all 3 times was hung up on. No callback or an apology. Very rude.

I was very happy with service I received. The gentleman was very nice and called me back when I asked him to. He explained everything so that I understood the plan... Thank you to Yehonatan ** who went above and beyond to make me feel comfortable in the decision to get Choice Home Warranty for my house, roof and pool..

The technician arrived for appointment prompt as scheduled. After identifying problem called to obtain approval for work, he was always courteous and resolved the problem very timely and also advised how to maintain properly. It was a good experience. Handled professionally.

Phone conversation with Daniel. He was helpful in answering all my questions. I know he needs to try to close the call and he did indeed acquiesce to letting me call him back. He worked to get the lowest rate.

We'll see how your company stacks up as we progress. So far, great service. I guess we'll see once a claims is submitted. I purchased 3.5yrs in full.. Let's pray I never need it since 90% of my items are new or under warranty. Thanks.

I was helped by Shamer for warranty service and Dale for ADT. They were professional and pleasant. They were both very knowledgeable. I asked several questions and they responded with care and understanding which with seniors like me is a feat nowadays.

Received a call offering several services for our new home purchase. One being Home Warranty. The callers were very polite, detailed in their explanations and helpful. We were happy to make a purchase and appreciate the call. Thank you Carlos!

Getting through to the automated and then to a Rep was very easy. They are working on finding a tech that serves this area and making the appt. for me. I would definitely use this company again for my appliances needs.

Your representative Adam ** was thorough, knowledgeable and kind during his explanation of your warranty service, which helped me decide to go with your company. Thank you for hiring employees like this to help customers make their decisions regarding value and service.

Bruce ** was very professional, you made me understand the policy's monthly payment and service payment. I was also told my payments would be for one year and then renew in one year. He also told me about the three year plan I declined.

Latasha provided great customer service, was very knowledgeable on the subject industry, able to sell the products’ strengths, accommodating and flexible, able to answer my questions and made me feel comfortable. She did an excellent job, would definitely refer to friends and neighbors.

Marcus was great. He was patient and answered all my questions. Very knowledgeable and professional. I was on the fence between Choice and American and I feel assured I have made the best decision. I will be recommending Choice to my friends and family.

They were very professional, and they were early and cleaned up after they were finished repairing the refrigerator. I was very happy with the service they provided. I would want that service company to come back and fix my refrigerator again if needed.

Very professional in diagnosing the problem. I would recommend Choice Warranty to friends and family seeking home protection services. It is definitely worth it. The cost rivals all the other services that are available. Please continue to do such an outstanding job to satisfy all deserving customers.

Late Friday night my water heater leaked 50 gallons of water and flooded my first floor. I immediately submitted a claim. Didn't realize CHW was closed. Working until 5 am or longer trying to vacuum water (with my carpet shampoo) that was unstoppable. I called Saturday at 9 am and spoke with a CHW representative whom was very patient. I received an email that my claim was accepted and searching for a plumber. Unfortunately no one was available. I had a certified plumber that was available to inspect and give a diagnoses why the water heater leaking. I asked, the representative "will I be reimbursed for out of pocket expenses?"

My heat went off, stopped working and it got very cold. I called Choice Home Warranty and they sent someone out within 24 hours. It was something with my furnace. The guy was professional and very knowledgeable. He put the part on and Voila heat in minutes. It only cost me $75.00. So worth it.

The technician was very nice and professional. He did call ahead of time before arrival, and did arrive on time. Was very patient in making sure that his job was complete and correct. He did make mentioned if anything goes wrong to give them a call, I thought that was very professional on their part.

Reported problem to CHW online. Got a quick response from them by phone call and email. They sent a Tech next day. Tech found problem. Informed me and submitted claim to CHW. Got the 'go ahead' from CHW. Tech got the part needed and replaced old part in a few hours.

Don't be afraid to click on the link below. Choose Choice warranty for your home repairs. You won't regret it. Very affordable. I got coverage for both my homes for less than 160.00 dollars a month. Choice Home Warranty took a big load off my mind.

The repairman did a great job however he was late by two hours. Also he didn’t have the parts needed to complete the job. So he had to leave to get the garbage disposal. That took another hour. It was worth the trouble.

Have asked for help 3 times within the last year and not once have you found someone to help. I found help for 2 of these items, had them fixed, then you wouldn't pay. I will most likely NOT renew my contract when the time is up. Obviously you are not paying enough for people to do the work. You need to realize prices have gone up and your compensation for jobs needs to go up too.

Response was quick. Making me feel that you care. At times you send a request and it gets lost in the shuffle. Yours was fast and informative. I will be waiting for your further instructions. So far very clear. Thanks.

Choice responded quickly, set up an appointment and showed up at the house on time. The service provider was very knowledgeable and explained what he was doing. We were very happy with their service, and everything is working well. Thank you!

Came in on time and got right to work fixing our dryer. They were very polite and efficient. They completed the work quickly and left no mess at all. Would have them back in a heart beat!! Great guys for sure.!! Thank you for sending such wonderful Technicians.

Choice Home Warranty has been excellent to work with. Claims are handled quickly and fairly. The amount we've spent has been a worthwhile investment! We would recommend to every home owner. We've been satisfied with all the vendors/contractors we've worked with with the exception of one but CHW satisfied our grievance with them.

The repair technician was very pleasant and arrived on time. He explained the problem to me, and diagnosed the problem quickly. The service call went very smoothly. He will return to complete the repair. Thank you very much. Thank you - Thank you - Thank you - Thank you.

AC drain line plugged and coils needed cleaning. Only covered the clogged drain line. Preventative maintenance not covered. A regular maintenance program with a service call fee would be of great value to the customer and save CHW money in the long run.

You asked in the email how I'd rate my technician. The technician, Kevin who serviced my door I'd rate a 10. He did a phenomenal job. But here you're asking about Choice Home Waranty and with them I'm not pleased. Had to waste a day off because they messed up the service date. Would not recommend them.

We had a plumbing issue and we called it in...They came out and took care of the issues, no problem! Outstanding professionalism and courtesy. I had reached out to the customer service of the faucet company for parts and got nothing but the run around. Once our plumber came on board, he called that same company and got the wheels set in motion for replacement parts. Now once they come in, our plumber will come back out and install them for us! Again, outstanding, above and beyond professionalism. Thanks for everything.

Didn't like price for dishwasher. Dishwasher cost more than $246. Do not know if it is worth having Choice warranty the price for a replacement. It is a lack of discount not a replacement. We would like to see long-term customers get better choices When it come to replace in appliances and home.

Eddie was my technician. He did an excellent job, very correct with his workmanship. I hope he will continue to repair any other warranties I will have. THANK YOU for sending him. Sincerely, Diana **.

I reported my problem online and per usual CHW got right on it. The tech group assigned was the one I had a bad experience with when my washing machine needed repair. Scheduling was a major problem. So I called CHW and asked if they could send someone else. They did without reservation and the scheduling was easy, the tech arrived at a reasonable time and the job got done.

I have never been more dissatisfied with a service in my life, submitted a claim on my refrigerator and was told it would be serviced on wed between 8-5pm, I get a call at 4pm saying that the tech would not be coming out, I taken the day off of work for this to happen, then I called the 800 number and talked to someone in the Philippines, this did not go well. Person couldn't speak english let alone understand it, if I had known this was going overseas somewhere to handle my issue I would not have ever signed up, needless to say I have to wait a week to have another technician come out, totally un-acceptable but what can I do about it? Not a darn thing.

It was decided by Choice that our washing machine needed to be replaced rather than fixed, so they're giving me a $323 Lowe's gift card to purchase a new one. That amount just about covers half of the cost of a new washing machine. I was under the impression that Choice would replace a unit at full price.

The job the guys did was great. The appointment was a little confusing but got it worked out and Eddyson Plumbing did a great job. Choice is definitely a good and respectable company. Definitely would recommend them.

Hobbs Appliance was quick and very responsive. However we are deeply disappointed that we only received $192.00 for replacement of a built in microwave. That is not even 30% if the cost of a new one. We both think that is a rip off. Very disappointed!

My microwave quit working. I started a claim, it took I believe 4 days to get someone of Choice Warranty's pick out here. I could have had someone here the next day. That's not my main complaint, my main complaint is that Choice Warranty decided to replace my microwave. The deal is with this warranty that if they replace it, it's of equal or closest to better than what I currently have. Well they offered me 190 dollars for a new over the range microwave! What can you buy for 190 dollars!! NOTHING!! They start at about 300 bucks and go up from there. So I'm waiting for a call back to discuss this but nothing so far.

A picture was sent that looked like one of the electrical wires had paint on it and you all completely denied the coverage. Terrible. No other investigation was done on your part. There were multiple (25) outlets that needed to be changed and you denied it based on one picture.

The processing of my claim was very quick and a service person was sent the same day to look at my Microwave. It was not fixed but the service person came on time and was able to diagnose the problem. He was courteous and professional and there is a plan to fix it or replace it.

I was referred to Choice Home Warranty to research as a possible "buffer" to my home repairs and maintenance. Although at this review I have not actually used the warranty. I am optimistic this will be a great complement to helping me afford repairs and maintenance. Thank you for providing the service!

This is the first time I had a need to make use of my Choice Home Warranty and it was a truly amazing experience! I have had other home warranty products that would make you wait on hold for extended times to file a claim and wait on hold for hours trying to get them to fulfill the service that they are supposed to provide, This is definitely not the case with Choice Home Warranty! I was impressed also that the plumber called to handle my issue was a 4.5 stars vendor. The other warranty companies vendor were 1-3 stars, if you could find them to research them at all. An all around GREAT first experience with Choice Home Warranty!!!

While the appointment took time to schedule, the technicians were friendly, courteous and explained all the steps they were taking to resolve my heating problem. Afterwards they described in detail what they had done, the steps taken to resolve the issue and what they would recommend going forward. A+ for them.

Plumber was on time, pleasant and professional! Did the rather difficult work very competently! I Would not hesitate to use him again! He tidied up after himself and left the work area in good shape!

Open Claim on 2/23/2023, Contractor set initial appointment for 3//2023, I was contact via text by contractor on 2/242023 to explain the issue and provide the model of the dryer, I replied the issue and a photo of the Brand and model of the Dryer, technician show on 3/2/23. Look at it, did not open or check the inside, took a photo of the model, request the deductible and advice he ordered the parts and reschedule for 3/17/23, finally the issue was fixed but it took almost a month to be resolve.

Customer service answers phone immediately, no irritating long waits, like so common this days…Very respectful. Thoughtful. Warm. Friendly service. Because of this we are a Choice Home Warranty “groupie”. Keep up the good work guys! You make the company look good.

Updated on 03/23/2023: Submitting the case was super easy through the online portal. The repair guy came out the next day, ordered parts and then came back in 3 days. We only had to pay for the first visit. So far this has been well worth the money!

The repairman came out and checked the dryer, determined the parts needed for repair and said it would be three to five business days to receive them. A week has gone by and I have not heard from him. I would expect to hear if there is a problem in receiving the parts and would like to know the new time frame. I have no way to get my clothes dry after washing them. PLEASE HELP.

5 stars for Choice Warranty. When I reported my issue the representative was kind, professional, and helpful. My issue was solved within 2 days. I would definitely recommend Choice Warranty. I switched from another warranty company to Choice and I am glad I did.

I had James "We Fix Appliances" yesterday,,, He was patient with me, I am hearing impaired..He was quick to determine the problem and 1123 done. He was so nice...Choice is fortunate to have him on their list... I was fortunate that it was James that serviced my dryer...

Technician found a short between small garage and large garage fluorescent lighting fixtures. Technician explained that solid wiring during time tends to move. For this reason it appears that when after time these wires can potentially cause a short if they're close to other wires.

I was very pleased with the way the technician assigned to my problem handled the issue. Choice failed to promptly assign the call. It took 6 days and 4 additional calls to get a technician assigned. I was only requesting a confirmed service schedule not an immediate response.

Chris with Sears did a phenomenal job in repairing my fridge. He explained everything he did in order to get it operational. I am more than pleased with the job he did. I made a wise choice by enrolling in Choice Home Warranty program. I am recommending them to my family, friends and co-workers.

Brandon was so efficient and knowledgeable! I would definitely want him to take care of any heating and air problem in the future!! So thankful for our Choice Home Warranty! This is the first time we used our plan and they were very quick to get his help!!

The contractor MSJ Appliance said that he recommended replacing the oven unit because it entails a lot more work than needed and repair costs (for CHW anyway) outweighs repairing. He categorically told me that his recommendation is to replace. But yesterday I got info from the contractor that CHW has decided to go ahead and authorize the repair. Now parts need to be ordered (which can take long) before actual repair can be done. In the meantime the occupants do not have any appliance use. Am not happy. Jorge ** (homeowner)

This program sounds too good to be true. I got a good price and everything I wanted. I only signed up yesterday so I am hoping they are as good as they sound. A gentleman named Nathan was my salesperson and he seemed to "get" everything I was asking for.

Our washer bearings and drum went out. The new LG was $1,048. With it being 8 years old and parts totaling around $600 Choice gave us $547 towards a new washer. Though I would have liked more I thought this was fair. Lydia explained everything clearly. They do not include the labor which would most likely be around $250. Lowe's gave me a military discount which helped a lot as well.

This was a very quick and easy solution to my household problem. From my first contact with Choice Warranty to meeting a super repair person. All went very well and I will definitely call again. The turn around time from start to completion was exceptional.

Very professional claim representative and also the technician. Put the claim in one day, had service the next day. Everything was explained and fixed to my expectations and working good. Will recommend them to anybody in the future. They were also reasonable, only monthly pricing and service charge.

We called for repairing our low water pressure in the kitchen and bathroom. When the plumbing came out and found out that we needed faucets changed out. This wasn't approved because the job said we had water stoppage and this needed another claim. That wasn't right. They did allow the claim to be done without another charge.

My opinion of Choice Home Warranty is A+. I had a problem with my water filter in my refrigerator and they sent a very knowledgeable appliance tech who checked it out and ordered the part needed. Within two days, he was back and installed the new part and the water filter works like new. I am very pleased with the work done and so happy that was covered under the warranty.

Call for garbage disposal check & Replace new and the technician was very cooperative! Choice Home so far good! I am telling to all my friends & family & neighbors! They have good company working with and come as they promised & in my case they came same day!

The technician was friendly and professional, but I still haven't heard from anyone about actually replacing or repairing the ice maker. The gentleman didn't have the part, but no one from Choice has contacted me since then. I was hoping to have a working ice maker by now.

Felt the gentleman I spoke to was polite, spoke clearly and knew the answers to all my questions. Can't comment on the actual service as I have just joined. The policy seems to cover all the items I'm interested in and just hope if and when I have an incident, the service is excellent.

I submitted a claim because my garage door wouldn’t open. We tried several ways to open it remotely to no avail. Within hours I got a response from CHW saying a specialized company would be contacting me. I was so delighted on such a quick response from Choice Home Warranty.

Perfect: My repairman was even a little early, extremely polite, knew what he was doing and I could not be happier had you sent Elvis without the grave-dirt! I was wholly surprised to learn that the $85.00 fee was all I owed for parts and labor! So I have no complaints.

The agent I spoke with answered all of the questions I wanted to ask. He was thorough and knowledgeable. He offored me all of the discounts I qualified for. I was familiar with home warranties, but because of a bad experience, I was hesitant to move to a company I knew nothing about. When I shared that with Daniel, he informed me of the things that made this company different from others. Daniel was awesome..

We were looking for a home warranty plan. Choice was recommended by a friend & online it was listed as #1. The agent was helpful & answered all our questions, plus offered us a discounted rate, since we were seniors.

We had an electrical problem and CHW sent a professional to correct our problem in a timely manner. The company they chose is definitely a great one so this gives me hope with any future issues that we may incur.

Great service technician. Warranty service was fast and efficient. Service technician was prompt, courteous and knowledgeable. Stayed to make sure service was complete and problem was resolved. Very friendly and courteous. Had to come back to check out problem after going to shop to get parts. Excellent

They make it very unclear on what is covered and what isn't covered under the Heating Systems section of my policy. They expect their customers to know what routine maintenance needs performed like we are all HVAC technicians. My claim appeal manager Shauntel was rude and extremely unhelpful, threatened to disconnect the phone call because she didn't like that I was upset with the result of my claim appeal. You would think someone who is a 'manager' and in customer service would have some sort of expertise in the customer service category. Very unprofessional and I imagine this isn't the first time it has happened.

My garage door opener stopped working. I couldn't get someone out to look at it when I needed them. Once they came, they said everything wasn't covered and want me to pay an additional $125.00 on top of the initial fee. Not happy!

After over a month trying to get an appointment this gentleman was very professional. Explained what was going on with my dryer. Said he would order the parts and notify me when it was in and return in the evening or Saturday when it was more convenient for me so I won't have to take another day off work.

Very disappointed in the fact that the Sears Repairman or his organization gave a 9 hour window to show up to do repairs, I received the text that he would be to my house between 8am and 5pm, there was no contact way to dispute those times, He did show earlier to the appointment, but still this would cause me missing a full days work, which is no good.

Juan was an excellent technician. He found the root of the leak, recommended the fix, spoke with Choice Home Warranty for approval, then made the necessary repairs. Once the disposal was replaced, Juan took the time to give me maintenance tips and asked if I had any additional questions.

Though I may not get the answers I am looking for, the process is clear and the expectations are reasonable. I would gladly refer friends and family to Choice Home Warranty in the future. This is a solid and reputable company.

I was very dissatisfied with your service. I was told by your my service rep. that power surge caused problem, service tech. told me he did not say that. Asked for copy of report told you do not do that. Rep. said I could get second opinion to appeal. Called a contractor told him the problem I was having with my unit. He was honest and told me that your tech. was correct that the unit needed to changed because of age and wear. But it's a waste of time dealing with CHOICE you do everything to avoid paying. That's why his company no longer does service work for you.

Claim was easy to process and service technician was very professional and efficient. Technician explained everything very well and provided invaluable options on how to proceed. Highly recommended to work with in the future. Choice Warranty was very quick to process the claim and a company was assigned promptly.

Mike Check Appliance Repair. The tech came in and in very quickly fix the problem. Had the the part and fixed the dryer. I will use them to fix my appliance. Call mike for all your appliance need. He is the best.

Placed my claim request on Sat. the 4th of March. I was told that the repair would be on Fri. 10th., after contact with the repair team it was the 14th. 10 days without a kitchen sink is not actable. I think that Choice needs more than just one plumbing office for Southern California. I would not recommend choice to anyone else.

This is my first call since becoming a choice member. A week to visit. Another 6 days for part to install. I called him 2 days after first visit to ask about part approval and when it would be available. Done now. Asked to be paid on first visit. By the way I continue to receive emails and phone calls to be a Choice customer. Your people don't even know that I am a customer. Doesn't give me much confidence.

I was told the stove could not be repaired and was offered $338 in e-coupons for a new stove at Lowe's. However, the stoves are from $500 and up. I am a senior citizen on a limited income and lack the funds to come up with the difference.

The person came and fixed my garage. Quickly and professionally. And before the rainstorm came! He even helped me to change the light bulb in the garage. He was wonderful. Also looked up company and it’s highly rated.

I decided to go with Home Warranty after speaking with Adrian. When I called back to finalize, I spoke with Malcolm and he assured me Adrian would get credit for this Home Warranty sale. Come to find out, that's not the case. I am dissatisfied for this reason only. I don't appreciate misrepresentation or being told an untruth. Don't we have enough of this in this world already along with the abundance of incompetence that is out there????

The initial service was excellent, I logged the complaint around 8pm and at 9am the next morning I had response to arrange a visit the same day. The technician was helpful and quick with his diagnosis (bad pump and struts). Then followed the only hiccup, which was the time it took the parts to arrive at my home (I think this was down to whirlpool customer service not the repair people). The parts came in on a Thursday and the repair tech turned up the following Wednesday. He finished up quickly and left a working machine.

Called today to submit a claim on plumbing issues. The Lady I spoke with was extremely concerned and very helpful. I would definitely recommend her for a supervisor position as she was very knowledgeable and professional. She was so concerned that she asked if I had any other issues that were plumbing related that could be addressed while the plumber was here.

We had HVAC heating issue. Choice assigned Kozmic HVAC LLC. The technician was superb, he came same day and made correct diagnosis and changed the part next day. He was very efficient to fix the issue. I highly recommend Kozmic HVAC.

The heating system was fixed, but it took 2 days when it was very cold. I was happy that was finally fixed. It would have been much nicer if the contractor could come a day earlier. Overall, I was pretty happy.

Toilets were blocked. I needed septic tank pumped. Wasn't covered by CHW so paid out of pocket. I think I am wasting my time and money with CHW. I realize that I haven't had a claim for appliances so I should wait until then to see CHWs service response.

Although their sales tactics in the beginning are way too high-pressure, my customer service experience with them has been very positive. The contractor they sent to repair my washer insisted that Choice would only pay part of the bill. After making Choice aware of the problem, they actually reached out to me by phone to assure me it would be handled. And it was!

I feel good about switching to Choice Home Warranty. I will be getting a lot more for my money, a better price and a lower service call fee. Hopefully I will never have to use my warranty but if I do I know I will be getting excellent, prompt service.