Choice Home Warranty Reviews

Service was great. Received a call back to schedule a technician to come out right away, the service was provided the very next day. The technician was very professional, and on time. Reviewed what was very thorough about what was done.

We had a smooth transaction with Choice Home Warranty setting up our request for possible repair to our washer. We are waiting for parts before the assigned company returns to repair our equipment. So far our experience is positive.

The worst one ever. After submitting the claim nobody called back. No technicians available to service. You should not sell product that is not available. I’m demanding the cancellation of my policy immediately with full refund.

Unfortunately, our hot water heater broke down over the 4th of July weekend. So we ran the diagnostics on the water heater, figured out the problem and filed our claim that same day. We had good communication w/ CHW and they set us up an appt with a technician. While the appointment was delayed by a day, CHW communicated that with us and ensured a technician would come out the very next day, which they did! The technician was very kind, respectful and quick and our repair was completed within a half hour. The technician had applied for approval through CHW before he arrived, so it was already approved once he arrived to work on it. The repair has been great and was fully covered through our home warranty! Thanks CHW!!

Although I was pleased with the technician that tended my washer, I was displeased with the process of scheduling the appointment. My initial appointment was canceled not by me but by either LG or MGR Appliances. Then rescheduled by both of these companies for different times on the same day. When I tried to contact the companies, I could not talk to a live representative but had to go through a bunch of computer prompts that were confusing. Finally after several attempts, I got a person on a chat box that was helpful but still confusing and time consuming. After the chat experience I still was given the wrong information on the appointment time. Luckily I was home when the technician arrived. The confusion is that there is too many companies involved in setting appointment times and computerized responses are confusing and time consuming.

Mr. ** did an exceptional job and wonderful service. He was knowledgeable about what needed to be assessed and corrected. He was very nice and quickly fixed my issue with my washer. I am extremely satisfied overall.

The young man named William explained his findings to me and what the remedy would be to get my unit working again. He was very informative, and explained things very clearly, and what the procedures would be, etc. etc. I recommend him very highly because he was kind, understanding, patient and polite.

Tech confirmed the day before.. He also arrived earlier than expected which was great because I had an appointment later that afternoon that I was hoping I didn't have to reschedule.. He was kind, considerate and patient... He took the time to listen to my concerns and explain things to me..He did not mind at all that I walked the property with him... He was knowledgeable and very nice to my rambunctious dogs!!

It took some time to get the technician but the job was done very satisfactory. The technicians were friendly, professional and competent. I was pleased to discover that there were no hidden or additional charges.

Choice sent out Rebel Overhead Door to look at a problem with the garage opener, that another company said it was too old and needed to be replaced. They open it up and fixed it in 20 minutes. I want to thank Rebel & Choice for the very fast service.

Our recent experience told us the communication between Choice and the service chosen for repairs/replacement is extremely uncoordinated. The replacement wasn't offered; instead, a monetary amount half the cost of a new replacement was offered. Very unhappy.

Response after claim entered was great - Weather Tech called and set up an appt right away / technician Ron was very courteous, professional and knowledgeable. Issue is not totally resolved but could just be the high extended heat we’re having. Anyway, I have air and am happy with the quick response.

I was impressed with Primary Maintenance technician who fixed my toilet and bathroom sink, which was clogged. Primary care maintenance follow-up with calling me to let me know the technician's arrival. Carl was an excellent technician. Thank you, Choice Warranty.

Called me to see if he could come over earlier than appointment time. We arranged an earlier appointment, and he was very timely. Worked out the problem quickly and got the warranty information and approval for repair very fast. Very professional and easy to talk with for the solution.

Company sent a technician to repair my cooling unit. He damaged my unit and did not repair the until. The company Choice Home Warranty has a disclosure that says they are not responsible for a unit damaged by a technician.

My husband said Ryan was friendly, efficient and treated our home with respect when he came to repair our washer. He picked up and cleaned up after he completed his work. My husband said he would recommend him to anyone who needs repair work.

This is my second year with Choice and filing claims with them has been pretty easy. I had one experience recently where the person just kept saying he was gonna show up but never showed up. I contacted Choice and they handled it right away. They found somebody else for me and I'm waiting for that appointment.

I wish I could give no stars. I have been waiting 2 months on these people to fix my air conditioner. I first got the contract; they lied and told me my pool is covered which was not. I had been paying $100 for people to come out then my hot water tank went out; that didn't get fixed, either paid another $100 for them to come out. Now it’s the air, they sent 3 people to my house. Nobody has fixed the problem yet; they waited until the bill is due, then tell me, "Well, you need to pay us." Y’all have done more harm than good to me. Almost lost my baby due to the extreme hot weather, but all the manager said, "It's ok, you need to pay us." I’ve been staying at a hotel because of this. I’ve paid them last month, and the problem isn’t fixed.

The tech was very thoughtful and effective. Found the leak and shut off the gas, which made it safe for the night. It was late and will work on it another day. Everything functions except the dryer.

Filled out a claim for my AC not working on Friday. Mind you this was a holiday weekend so I did not expect a response. Company was assigned and out here on Monday. Company was fantastic. Fixed the problem and I’m now enjoying cold air again. Very satisfied and have been signed up with Choice going on 6 years. They never disappoint!

We have used Choice Warranty three times since we started a warranty program. We choose them because we heard great things. Two of our services were impeccable and without a hitch. However one service was not as we’d hoped. We utilized the client portal as instructed within the timeframe but was told the case was close because we didn’t call them. Of course we were disappointed because now we are having to pay the fee again for a problem we thought should have been rectified.

AVOID this company!! It is a scam. Paid for a full year in advance. Had several claim issues. Their lack of contractors available was incredible. First contractor ruined the stem on my shower fixture and left. After finally hiring my own contractor (which they allowed), my reimbursement was $25. A total waste of money. Informed them I would not be renewing. They continued to charge me monthly because my credit card was on file. I have been told I had to opt out to cancel. They won’t reimburse two months of premium. This company is completely worthless. Do NOT waste your money.

I've been working with Choice now for awhile and I've never been really happy with them. They aren't really responsive to fixing things in a timely manner. It's usually about a week and I've had to call someone in outside of their network to get things done on occasion. They're friendly enough though and the people they send are competent and nice. This review process is ridiculous though. I tried to post one for a plumber that came out but when I tried to submit it, I got an auto response that said my review was too short,, and as a result, it didn't publish and the man never got his positive review. (note on the bottom of this page even says 'More detailed review is better'.) And they send out too much junk mail such as this

Very happy for service, Smart Technician. They are following rules. They were super cooperative, and they were ready to understand what the situation was and were super friendly with all our family members. We would definitely recommend the guy who came in.

In my experience, Choice Home Warranty has been very disappointing. When a repair seems like it may cost more than $500, the claim process becomes much more difficult. They sent an inexperienced technician to my home, and the technician submitted an incorrect report, which led to my claim being denied. After reading other customer reviews, I found that several people reported similar experiences. They may provide good service for smaller claims, but when it comes to expensive repairs, my experience was very different. Please do your research before purchasing a plan.

I bought a policy for my son and myself and both of us have had nothing but issues. They will come out - in our experience weeks later but your claim will be denied. If it’s not denied, the work will never get done. Misdiagnosed to their favor in one instance (after getting another Company- issue fixed within the hour and didn’t have to wait to be serviced by the company they decide to send). Second issue again took a long time for them to come out and scheduled the repair a week later for which they were a no show. Had to call choice reps to be treated disrespectfully and rescheduled for another no show. Third time's a charm right? Nope. Again a no show. So three days of missed work. Mind you this was supposed to be a simple fix.

Our dishwasher stopped working properly and we filed a claim. We had a factory repairman arrive by the following day. He assessed the situation, ordered the necessary parts and scheduled us for installation. They were on time for the installation and fixed the problem. We have had Choice Home Warranty for years and are very satisfied.

Buyers be aware! It's a scam company. I had my washer spin cycle stop working. The company chose to revaluated the repair submitted the issue wasn't "wear and tear" as my policy covered! When the company contracts through CHW of course they will say whatever, so CHW doesn't need to pay for a repair. My washers is over six years old. How do they know it wasn't due to wear and tear??? They are a scam company!! I had my HVAC go out. Salesman explained CHW would cover. NO there was a small cap but they didn't issue me a check to go for a new unit, they sent an email they would pay around 1,000 for an air "circulator" which if they really understood for an air handler to work properly one needs a air conditioner to circulate the air. A waste of time. I will not renew my plan!!

My name is Stephanie **, owner of The London Consulting Firm, host of Beauty & the D. This was a terrible experience! First and foremost I was baited into purchasing this warranty. The rep presented himself as if you were renewing my current warranty with American Home Shield who I’ve had for years by the way. As soon as I realized this was not the same company I immediately called and cancelled within the first 30 minutes. They still tried to sell me by attempting to lower the price. I stated several times over and over to cancel.

They have worst services when you have to check status of claims. I filed claim no ** and could not reach them even after waiting for an hour then call was automatically disconnected. I made several attempts but could not reach them. If you leave your number to call they never call back. I haver been wasting my time.

Responsive with great technicians. The only area of improvement would be faster turn around for service completion. Wonderful way to have a peace of mind knowing you have a reliable company behind you.

The technician that finally showed up was knowledgeable and nice. However, before he came, there were three no-show appointments! I wasted three afternoons waiting for the appointments. Since the technician left, I have received at least three new appointments to do what was already done. Every claim I have had with Choice has been very stressful, frustrating and overly time consuming!

Anthony was awesome. Took his time and explained everything. No high pressure, honestly described everything about coverages and costs. Made the switch to Choice an easy decision.

Very professional. The customer service representative was very nice friendly & informative. They replaced my garbage disposal. The service was fast. Totally awesome.

Easy to setup the claim on the website. The HVAC technician showed up timely and was knowledgeable and resolved our AC issue. 1) I found our home warranty email. 2) I filed the claim on the website. 3) I received an email with the date/time for the HVAC technician to arrive. 4) The HVAC technician arrived on time. 5) The HVAC technician serviced the AC unit that was struggling. 6) The HVAC technician resolved the issue. 7) The AC unit is functioning well again.

The technician showed up on time and explained the whole process thoroughly. The garbage disposal was seized. He found the reset button and manually turned it a little bit with the 1/4" Allen wrench on the bottom of the machine. He recommends using vinegar and baking soda once a month to drain them, then rinse them with hot water. I learned what has caused the problem. The whole procedure was very smooth and professional.

Tim the technician was on time. He came prepare to do the work that needed to be done to fix the problem. He was courteous and professional. He speak knowledge and experience in his skill. He demonstrated his skills and knowledge by fixing the issues of my A/C. However, as a longtime customer, I feel that your organization should have cover the cost to replace the valve that was having the problem. If a customer has to pay for the parts to fix the problem. Maybe I shouldn't keep CHW as my home warranty.

When it comes to sending a technician out to fix the broken equipment it's a 10/10. But when the equipment has to be replace they offer you less money for the replacement than what the current price of that same equipment is. My same model of washer machine that broke is still selling in stores for $950 but they offered me $629 for replacement, so I had to buy a lesser value washer or add money to get equally quality washer.

We had a plumbing issue with a toilet. 24 hours later it was fixed. Choice sent one of their plumbing contacts our info and an appointment was made within 15 minutes. Service with Choice is the right choice to make when you want your appliances repaired if needed. We have used Choice for our home in Vegas and in Florida.

As an active Realtor since 1986 with 40 years in the business and very experienced with different Home Warranty plans, I was very disappointed with the way Choice now operates. The plan doesn’t even cover the technician finding out what the problem is. The company wanted to charge me a $275 diagnostic fee. This is a first in 40 years! Then I’m told that Choice won’t cover the problem! Disturbing considering the very high price for coverage, over $700! I hope changes are made.

The technician from All Drains 70 was professional and pleasant. He explained the issue that I was having with my garbage disposal and fixed it. He also told me ways to help the same issue from occurring again. I would definitely use this company again if needed.

The man who came to check my air conditioner, checked both in and outside my house. He answered my questions and told me a part that he went and got. It works good now and I am satisfied with his work.

He was very pleasant and professional. Very nice and entertaining. Did a great job. Cleaned up any mess and made sure it all worked very well. If there was anything that might happen after he left, he said call and I will be right back. No problem.

I have always been skeptical of aftermarket warranties, first for the prices being all over the board. Then the quality of the service. Choice has both of those concerns under control, rapid response to questions and inquiries and the annual pricing is competitive. Like real insurance coverage. Every time someone has an issue I suggest before it happens again, they should look into Choice Home Warranty. You are able to request a quote to add on things like pool equipment, but in general all of your inside mechanical appears to be covered for policy period.

Excellent communication from the first text! They provided several updates on the arrival time so I was never left wondering. John was prompt, friendly and had replaced my garbage disposal very quickly. Would definitely recommend!

Had a electrical breaker in the main electrical box go out. Went on line and requested a service to repair. Within a couple of days we were up and running with no issues. The repair company was very nice and efficient.

The technician sent from Sears was professional, knowledgeable, and friendly. He diagnosed my washer issue. He explained exactly what was wrong and what needed to be fixed. Unfortunately, Choice declined the repair due to cost.

The technician was knowledgeable and professional and very helpful. Explained everything perfectly. Need more professionals like this who takes time to work on the issue. Explain step by step process and fix things that are small but noticeable.

My washer was full of water. It stopped working completely. I called to make an appointment and Paul's Appliance was scheduled to come out the next day. Excellent service. Sean with Paul came out and fixed the problem in less than 1/2 hr. Thank you Choice.

Updated on 07/12/2026: The tech was polite and professional and knowledgeable. The tech had to come back a second day with a part. This is where my complaint is. The tech was to a come back at 7:30am the next morning with the part and complete the repair. His company however sent him somewhere else to fix an issue at another house that another tech had messed up. So we had to sit around from 7:30 to almost 5:30 in a hot house waiting on the tech. This is very disturbing that they made us wait that long for a 7:30 reappointment to complete our repairs.

Do not hire Choice Home Warranty! They are a scam! You would be better off not having a warranty company at all. We filed a claim in April for our AC unit. They hired Sears to come out, and they never showed. Our claim went unanswered. We filed again in June. It took a week to get someone to come out. It was 98 degrees upstairs. The AC guy came out and took pictures. He said the AC looked good. Choice said the units were dirty, abused, neglected, and overused which is inaccurate. Had they come in April, this could have been avoided.

Trevor did a great job diagnosing the issue and made us feel comfortable with what will happen once parts are ordered. Cole and he deliberated on what the right course of action was and they were both extremely professional and polite. Way to go!

Jordy was wonderful to deal with! A true pro! A pleasure to deal with! Human contact is paramount in my opinion and Jordy delivered a terrific experience! He will be my point of contact for certain. From his demeanor to his caring, first rate all the way!

I've been a Choice Home Warranty customer for only a few months now. I purchased the home, and the sellers purchased a one-year warranty for the home, which we inherited through the purchase of the home. I've used them quite a few times, and I had little mishaps with the HVAC system, and they've actually sent out a technician to the house that took care of everything. My experience, so far, has been great. It's fairly easy to process the claim through the app, and it's a $75 service charge when they do come. So, if anything goes wrong, to me, it was a little bit cheaper than having an actual technician come out here and charge you for the work that they did.

My plumbing squeaking issue was fixed. The plumber fixed very fast. Very helpful and nice plumber, explained why we had a noise and that it wasn’t from water pressure. So far so good, we don’t have any issues with plumbing

I needed to speak with an actual person and after the automated message a real person was able to assist me in my situation! He was very helpful and professional and polite. I am glad I have Choice Warranty for my home

Anthony ** provided clear information without any flashy/fake marketing deals so I could close the deal quickly. He was very prompt and professional during discussions. Definitely an asset to your company.

Technician came a day early because my wife is handicapped and having the house 108’ was hard on her. He found the part that had failed and fixed it quickly. The air conditioner is old, most companies would have said that it had failed and that we needed another air conditioner.

The experience with Choice Home Warranty was unacceptable. We had no hot for a week.. The purpose for buying this service is to have it when you need it. The technician was very nice, understanding, and got the job done.

After purchasing our home, we decided to buy a policy from Choice Warranty, who promised to cover all appliance and system breakdowns in our house. We ended up contacting them three times with issues: a broken refrigerator, a dishwasher, and an air conditioner. Not a single problem was resolved. Each time, we paid a $75 service fee for a technician to come out, but no one could fix our problems. With the refrigerator, they claimed it was broken before we bought the policy and refused to repair it. As for the dishwasher and the AC, we were told that we had to buy the parts OURSELVES, and they would only cover the labor. On top of that, the AC technician demanded—for absolutely no reason—that we pay him $900 to settle the warranty issue for the unit.

Initially signed up over the internet, but decided to call to ask a few questions. I spoke with Derrick ** and he helped us to obtain a better long term deal. Very pleased with the helpful assistance of Derrick.

The process was easy to have the claim started. Choice Home Warranty provided an appointed time for the repairman to visit on a Monday. No one showed during the 4 hours. Eventually the repair service said the appointment would be two days later. They were unaware Choice had provided a repair day and time.

Plumber attempted clear overflowing floor drain of my home. Although plumber tried a number of way to fix the issue, it was not resolved. Finally, called a specialist is drain issues and the issue was rectified at my expense.

Much cheaper than the other warranty company I had (like almost 3x cheaper). My previous company seem to increase every year (from $79.99 to $121.99) and service fee had increased (from $75 to $100). Thank goodness for Choice Home Warranty❤️

Jesus with Jas Appliance & HVAC Repair was great! From start to finish, the service was professional, friendly, and efficient. He arrived prepared, quickly diagnosed the issue with our AC, and had everything fixed with no problems in about 45 minutes. I really appreciated how knowledgeable and respectful he was, and it was clear he knew exactly what he was doing. It was such a relief to have the AC working again so quickly, especially without any hassle or delays. I would definitely recommend Jas Appliance & HVAC Repair to anyone needing reliable HVAC service. Very appreciated!

I have used Choice before. I've had a good experience with them. They have always been very helpful. Great customer service and service technicians. I had a refrigerator that went bad on me and they were unable to fix it, so it was replaced. I am very happy with this company.

When I filed my claim on my washer within 24 hours I had an email saying that my job # was taken. The next day I got a text from the company with the date and time and name of the tech that is going to show up. On the day of the appointment the tech showed up, did a check on my washer and determined what parts he needed to order and will be back on the next day at the same time. On both days it only took him about an hour to do the job. He was very professional and courteous.

Had issues submitting my initial request. Phone recording cut me off before giving me confirmation number. Also, it took 3 days to get a company and service date. The service date is two weeks after my initial phone call. This is unacceptable.

Efrain was knowledgeable and thorough. He was prompt, personable and knew what he was doing. He left the work area clean. He explained the problem and what was needed to fix it. I highly recommend Efrain for appliance repair.

No dot use this company, ever. Look at Facebook pages on Choice Home Warranty. They settled a class action suit in Arizona with customers. I'm hoping that Louisiana will have one. I have tried several lawyers, but have not found one yet. I had a A C pan leak and called Choice Home Warranty. They sent out a tech who said we need a new pan. Well Choice Home Warranty denied my claim, stating that my AC was not in good working order. While I was waiting for a new pan, by ceiling fell in and mold covered by entire ceiling.

Technician was quick and accurate in his diagnosis. I was somewhat surprised that knowing he needed to repair a ceiling fan, he did not have a step stool. I was able to provide one, but thought he should have been prepared.

I've put in several claims with choice in the last couple of years. 1 was not really worth the hassle and the others were OK. This last claim to fix my refrigerator was fast and reimbursement was OK as it only covered 1/2 of what a new one would cost not including delivery, installation and haul away. I am in the middle of recommending to friends and family, since there is no maybe button, I just chose the no.

It was very hard to get ahold of the technician. He was supposed to be here at nine and then come in till three. But he was very good and very nice. However there was a problem. Apparently I didn’t realize that American Express which is a temporary hold and then I had to write a technician to check. I had already paid $100 to American Express and now I have to get it back from them. It was fast service,

Choice is generally quick to respond and provides excellent service so far, especially for important issues like when our AC went out in the middle of Texas summer! We were back up and running same day while the tech ordered the parts to fix it.

Very poor handling for the so-called "covered" A/C repairs. I live in an area where service technicians would come but from about 20-30 miles away. But they do exist. Choice Home Warranty didn't even attempt to find an A/C technician within this radius and suggested for me to "find my own" (so to speak). Which I did. This led to the technician's visit (for which I paid out of my pocket) and also a kindness from the technician to provide a report with picures and conclusion to CHW. This led for my claim to be denied on grounds that "the leak" (it was a refrigerant leak on A/C unit/coil) was at the line-set level. But the technician and attached pictured clearly demonstrated AND CONCLUDED that the leak was at the line set but(!) at the COIL level itself. So, the recommendation was to replace the coil.

Not happy with my outcome. My Mimi split-unit stopped working. The inside unit was leaking was told it needed to be replaced. It is under warranty. They have an updated unit and no longer make mine, so I need to replace it all. Because it is under warranty, Choice will only pay for the installation. I have to cover the rest of the cost. I was told that if it wasn't under warranty, they would cover the cost. So I am being penalised for it being under warranty. Why do I have this home warranty with Choice?

The response time was good and the tech was knowledgeable of the system. Repair accomplished in 10 minutes. I was not happy that the vendor slipped in a $2.25" on-line payment charge" when I paid the tech in my driveway. Had the tech mentioned the charge, I would have written him a check.

AC technician was set up almost immediately and came out the next day. He was very polite and knew what he was doing. He answered all of my questions and very thorough in resolving my issue. Great experience all around. Thank you!

The technician was knowledgeable of the problem with the refrigerator. He was professional, neat in appearance, on time, courteous. I would recommend him. He went above and beyond to check out the issue.

CHW did a great job in handling my claim. I live in a rural area and they didn’t stop until they found someone who could help me with my appliance. They sent an amazing repairman who did an excellent job. CHW also reviewed his report immediately and approved the repair on the spot! Great Job!

I have had several disappointing experiences with Choice Home Warranty’s claims process, the latest involving my air conditioner. My air conditioner stopped working on July 3 during a period of extreme heat (around 99°F / 37°C). My family, including my two young children, had already been without air conditioning for four days.

I AM NOT HAPPY WITH THE CONSTANT CALLS, TEXT, AND EMAILS PRIOR TO SIGING UP. I did not complete the registration process, but you took my credit card information and ran with it. I do not have a good feeling about this company so far with all the harassment and unethical practices.

I am extremely disappointed with my experience with Choice Home Warranty. My air conditioning issue still has not been resolved because they continue to send technicians who appear to lack the knowledge and experience to properly diagnose and repair the problem. After multiple service visits, my AC is still not working correctly, yet Choice Home Warranty refuses to send a different HVAC company for a second opinion. Instead, they continue relying on the same contractor despite the issue remaining unresolved.

Showed up at scheduled time and diagnosed problem. We decided to buy our own ceiling fan so he came back another time and installed it. Cleaned up the area and removed old fan and all trash. Excellent workmanship.

The contractors have been fine but have they been knowledgeable? No. Choice Home Warranty used to send out Advanced Heating & Air, and the owner gets his guys out of school. I had one guy out here years ago and he said he couldn't check the issue because his equipment wasn't charged up. Why send somebody if their stuff ain’t working? The last guy, which is about a couple of weeks ago, was personable. He came out and checked the air conditioning lines under the house. Then he said he couldn't check the outside unit. He said he didn't bring his stuff to find my problem but I was paying $100 for it. My freon was out and he said it's in my set lines. Because it was in a set line, he said it's not covered and it was going to cost me $1,200 which I'm not happy with.

Good afternoon, We are Tracy's parents who took care of filing this claim for him because he was out of town at the time. Tracy had 2 units that were not working. We paid "Pro Price Heating & Cooling" the $100.00 service fee directly as directed. There was some confusion on our part because I noted that my son had 2 units that were not working. I did not see anywhere on the claim where I needed to file 2 separate claims for 2 different units. I understand, but it wasn't clear that we needed to make out 2 "SEPERATE" claims. "Nick" from Pro Heating and Cooling did a fantastic job repairing one unit. I am a GREAT supporter of Choice Home Warranty. We were just a little confused. We thought we were supposed to pay the Service Fee for the two units ($100 each) on the "same" claim form. Maybe the clarification was there, and we didn't see it. As a whole, everything went well with Choice Home Warranty as usual. Thank you, The **

Unfortunately, the tech arrived 1 hr 20 min before earliest scheduled time. We were just leaving our driveway when he arrived, so we stayed to get it done. Had he been a minute later, we would have been gone. He worked efficiently and did a good job of replacing the garbage disposal.

The people at Choice Warranty were both helpful and professional. I required the appointment moved to an earlier time because my car was not available with my garage door inop. They moved my appointment to next day and the technician arrived ahead of schedule and fixed the broken springs and did not leave until he checked its operation multiple times.

The technician from Axus Appliance Repair LLC in Tucson, AZ was OUTSTANDING! He was accommodating, professional, informative, and extremely competent. He diagnosed my clothes dryer problem quickly, and he began the process of getting it repaired.

Well at first CHW setup an appt with Sears to come out for my HVAC needs. My unit was pouring water and I could not find where it was coming from but I knew it was from my HVAC unit since it happened about 8 months ago and a few years ago as well. My appt was supposed to be on 5/18/26 then at the last minute, they text me and emailed me that my appt needs to be rescheduled. Now I had been putting up with drenched floor in my hallway and second bedroom floor. I had to get up every morning around 4am to check the floor and change out the many towels I had on the floor to help soak up the water. I would change the towel about every 2-3 hours but once I fall asleep at night, it really gets drenched.

I was not pleased with the response that I received when my garage door spring was broken and your company had me get my own garage door company to come replace the broken spring. I’m still waiting on the repair of my washing machine pending that parts are supposedly being ordered by the technician you sent to have it repaired.

This is the second time we have had to use our Choice Home warranty for air conditioner service. They were very quick to respond and get a technician out to check our AC. They resolved the issue in a quick manner and we didn't have to spend a single day in a hot house with no AC.

The process to sign up was easy. The representative was very helpful. He was very professional and knowledgeable. Maurice represented the company well! I will be telling friends and family about the deals and process of Choice Home Warranty.

CHW is the worst. They have no one in Maine that will accept their demands to try to fix anything. I prepaid a 5 year plan with additional sewer and plumbing. They haven't helped when an electric wall heater died, when sewer backed up or yard light died and an outlet burned out. I have had to pay out of pocket for everything. I have hounded them by phone and email and requested a refund since they cannot find any professionals to accept their terms! I haven't received any refund either. They always say they have scheduled someone, collect my $65 fee and then they send a cancelled appt notice! They should be outlawed in Maine!

Great experience from start to finish. The claim was easy to submit; An appointment and technician was scheduled within 24 hours. The technician arrived on time and prepared. He was courteous and professional, and resolved the issue promptly. I highly recommend!

Choice Warranty not so much. I am without air conditioning. No one assigned. Picked my own company & still heard nothing. Do not know when air will be fixed. According to company that checked the air conditioner, it is out of refrigerant & because unit is old they no longer have that refrigerant. I have life insurance, when I die it will be paid to my wife. The air conditioner died but have heard nothing if & when it will be replaced.

Starting the claim was easy and efficient. I was called by the technician in under 24 hours to schedule my appointment. They were on time and completed the work in a timely and very professional manner.

Technician was very competent and professional. He gave a heads up call to let me know he'll be arriving in 15 minutes. He quickly replaced the broken drive belt on my garage door opener. He brought all the necessary equipment with him, including a new drive belt and a step ladder to service the garage door opener. I give a thumbs up to SAFA Garage Doors technician.

Totally worthless, Had AC TECH come out twice and clean and "repair everything I can without replacing the whole unit." House does not stay cool. Almost 80 by mid day, doesn't cool down till after midnight. He asked to replace the unit, (which the policy only pays up to a certain amount of course) was denied twice. When I called they said as long as any cold was coming out they would not replace, that it didn't matter that the house was 80, there was still some cold air coming out. Call them back when the unit stop working totally or only hot air blowing out! Meanwhile my electric bill is through the roof. PAY ATTENTION ALL REAL ESTATE AGENTS THAT SELL THIS......DON'T. I AM SURE ANYTHING ELSE THAT BREAKS WILL HAVE THE SAME EXCUSES!

The technician/plumber is very knowledgeable. He wasn’t able to fix the problem yet, so the faucet still drips until the proper part is found to fix it. Waiting for follow-up from the plumber/company.

I received great, friendly, and professional service for the air conditioning unit on July 7, 2026. The company they sent out was so great we decided to switch and make them our regular maintenance servicing provider.

The technician was professional. He had to order parts and scheduled the repair when the parts came in. Unfortunately the dryer can not be fixed so Choice Home Warranty is going to replace it. I’m waiting for the ecard from Lowe’s. He arrived on time and left the work area clean when he was done. I would definitely recommend.

Jonathan was amazing, very professional and Helpful. Unfortunately he could not fix the issue. But wish their company was closer to Haines City as I would use AirZone as my maintenance provider for my AC.

Everybody was kind and generous and helped with a step of the way with my air-conditioning. The biggest help was Suzanne in case management. She explained everything in detail and everything she said came out just the way she said it. I really thank her very much.

I had an issue with my AC Unit in my back bedroom, and I put in a claim immediately with Choice home Warranty. It took a little while for a contractor to pick up my work order, but once they picked up my order it took the contractor a couple of days to come and service my unit. It was very hot due to the extreme heat, placed a call to the contractors who told me to call the next day to see if they could get me in. The next day called the contractor did not answer, so I had to wait 3 days before my unit was serviced. The only problem I had with the contractor was the window they provided was not met. I believe if your running behind to service a customer a phone call would be great to get an update on the ETA of the technician. The service from the technician was great and informative.

Getting a claim submitted and resolved was seamless. The plumber was very respectful and professional. Why I wasn’t 100% happy is related to my deductible. Why would I be made to pay my $100 to CHOICE before they would process my claim and then the service provider has to be paid $100 upon arrival. That is the only reason that I would not refer my friends or family to your company. That has a very unprofessional connotation.

Very happy with the quick response to my claim. An AC technician was out the very next day and was able to fix the problem and get the house cool within a couple of hours. This speedy service is invaluable when you are dealing with temperatures in the 90s.

I don't know how you vet these contractors, but this strike two. The contractor came in, I told him what was wrong and he went to the light switch that I had told him it was the light fixture that was burned out. He took the light switch apart with a multi tool knife. When he pulled the switch from the wall he shocked himself by sticking his multi tool across the poles. Only at that point he went out to his truck and brought back a volt meter. He did not bring a ladder I had to provide it for him. Unprepared and lacking any listening skills the problem was described to him. I mentioned to him that the light ballast were burned out needed to be replaced. After he looked at the light he determined that it didn't work. He took pictures of the unit, stepped outside to his truck to get permission to repair or replace.

Tech was professional and explained the repair. Still waiting for Choice to allow tech to complete the repair appropriately. Temporary remote receiver only works light and not the fan. Correct receiver needs to be ordered and installed.

Unfortunately my refrigerator died on 6/27. Immediately placed an online claim. Took awhile (July 2nd) for a technician respond. Service tech actually showed up on July 3rd. Determined that the compressor was not working. July 6th notified that I would be “compensated” because my $1500 (estimate) Stainless Steel French door refrigerator with bottom freezer drawer would be cheaper to replace than repaired. I’m thinking okay it’s 4th of July sales, I can replace my fridge with something COMPARABLE.

Called Choice Warranty for a broken refrigerator and they assigned a technician after three hours. That is quick in my book, since I called them at 3pm PST. Then the repair man came the next day after I requested for an earlier appointment. Sam came and fixed my refrigerator. What a guy, so patient and knowledgeable of what he did. And he did not even mind that I watched him work the whole time just for my curiosity. Thank you Choice Warranty and mostly thanks to Sam for a great job.

My freezer/refrigerator went out and I called to have it repaired. The serviceman came at the appointed time and was very friendly and professional. The compressor has gone out in the frig, and he told me that it would be 7-10 days before I heard anything from Choice Warranty. This is the 8th day, after the service visit, if you count the weekends and there was a holiday in there, However, I don't have a refrigerator and have lost a ton of food, and no one has called on either account. It might as well be 6 months since the frig is out. There were many sales going on during the holiday and I could have scheduled delivery by now. Even if they find the part, CALL me and schedule an appointment so that we can move on with settling the loss for the food.

The technician who repaired my fridge on 07.06.26 invoice #** was very professional. Found immediately that there was frost build up at the evaporator assembly. This wasn't the case at the time of the call so things had progressed. He quickly got the area thawed and installed a new EVap motor and got the refrigerator back together. Unfortunately this is the 3rd time this has happened with my Whirlpool fridge, once within the first year we had purchased it (brand new). Whirlpool does not make it easy for these technicians. The tech had a great attitude.

I had one service person that came out and the experience was excellent. The gentleman was very professional. It was for a toilet flap which took 5 or 10 minutes for them to fix it. I have another request for the air conditioning that stopped working on Friday and I already have someone coming out tomorrow. I like the quick service that I'm getting right now. With my previous home warranty provider, I used to have to wait days. I'm fairly new to Choice Home Warranty and from the two claims that I have filed, I've received notification right away. I trust that they are hiring good people to come into my home and that they're honest. I also like the convenience of doing things online.

Desert Pro Services did a very good job repairing my Refrigerator/Freezer (Frigidaire).. Rodney, the Technician was very through in Diagnosing the Cause and fixing the problem.. I highly recommend Choice Home Warranty and especially Rodney the Tech Guy..

This experience was fine, but the other ones were a nightmare. Choice needs more preferred contracted vendors. They seem to be short on preferred technicians. My A/C waited forever to be repaired in 102 temperatures. This was a simple replacement of a light fixture and the company showed up on time and completed the work before he left. $75 CHECK DUE AT APPOINTMENT TIME TO VENDOR. I was very happy with this job.

It was easy to communicate the problem and the company that was assigned sent me an Email even though it was a holiday weekend. They showed up on time and the technician was excellent. He should be commended. On a different subject, I recently had a problem with my clothes dryer. The company assigned did a lousy job and after l paid $100 for the call. I was told it could not be fixed.

Lake Appliance and Repair was prompt, professional and courteous. Appliance was repaired, addressing a leak issue. I would definitely use them again if my home warranty company referred them. They have a great rating, and nothing changed in my view to give them anything less than a 5 Star rating.

Buyer Beware!!! This company has absolutely terrible customer service. My central AC has been down for a week now in the middle of a heat wave. First they assigned a company to come out 3 days later, They showed up 40 min before their scheduled time. I had ran up the road just 2 miles away to pick something up. They did not call, text, anything. Left after 5 min and canceled my appt. Choice Home Warranty's only option was then to assign someone new... 4 days later. Who came 5 hrs after their time window. But at least they actually showed up and communicated with us. Without AC my home has been very hard for me to be in due to my asthma and my cats have had to sit in the heat.

I have been going around, undecided, finally Amir email me while I was online. After I replied, he had called me, very satisfied with his understanding, questions answered, patient. I will definitely referred friends and family

Bennett A/C in the Sanford area leaves little to be desired. Choice Warranty, however, is excellent. Bennett is hard to communicate with as far as appointments are concerned. They have an attitude as well. First service call did not work. The tech has to clean e. Ack.

Every time I call this company, I get excellent, swift service. They contact a repair company right away and set up an appointment to have my appliance repaired as quickly as possible. When it comes time to renew my home warranty, I will re-contract with Choice Home Warranty. My son and his wife also use this company and have no less than excellent service.

Patient and precise. Pleasant, competent and convincing representative. I asked many questions, all were answered to my satisfaction. I have mo more to add to this section but it say my comment is too short.

All went well. Tech was very polite and took care of my problem with replacing my garbage disposal. I've been pleased with Choice for over 6 years. Saves from a lot of stress and anxiety when something goes wrong and it will at some point. CHOICE was and is my choice.

My experience with Choice Home Warranty is both good and bad. When repairs are approved everything works smoothly and we get the necessary work done that we pay for with our premiums. However, CHW will try to deny as many items as possible. I understand our policy very well and I have disagreed many times with the rationale behind certain denials. CHW does a good job of communicating and locating qualified technicians. My biggest frustration is the amount of claim denials for very questionable reasons.

Reggie was very polite and professional! He told me all about the dishwasher and how to keep it running smoothly. I will take his advice to heart. I really appreciated him! You Did a Great Job Reggie!

Choice Home Warranty brands itself as one of the best home warranty companies on the market - hut is actually a snake in the grass. After having my payments automatically drafted each month, which means they received payments as scheduled... When my first claim arose after 1 yr and a half, they scheduled a repair tech to come out and diagnose our double wall, at a cost of $75 (which is in the agreed terms). After it was determined that the oven needed to be replaced, Choice Home Warranty would only cover an amount, NOT sufficient for us to cover the cost, of replenishment of the wall oven from Lowes(who is their choice), Home Depot, ABT, Best Buy, or Amazon.

My first claim with this company. Did not go smooth. Assigned to tech who never got in touch. I called many times. Text, and emailed. Kept calling Choice. They gave me Whirlpool number. Had trouble getting thru. After 3 days of calling Choice and stated they were supposed to give me a reliable technician they did. Full week no dryer. Guy came to house and fixed. That was not a good experience.

When You purchase this plan understand that if you do not precisely follow the directed process, they will use that as a reason to deny your claim. My air conditioning stopped working while I was out of town. My home inspection person called someone to make the repair because it is in Florida and you don't put repairs off. I filed a claim when I was able and the repair was denied because I did not follow the process.

The Account Manager Elliott was extremely informative and professional as I had many questions before making the decision for a home warranty plan. Comparatively, the cost was very reasonable for this comprehensive warranty program. It is not surprising that they are rated #1. Based on this very positive interaction and the personal attention provided me, I joined Choice Home Warranty.

I recently used Choice Home Warranty for the first time and wanted to share my positive experience. The online claims submission process was simple, fast, and highly efficient. Additionally, the response time to dispatch a technician was very quick, and I greatly appreciated the continuous follow-ups and notifications throughout the process. Thank you for the excellent service.

Acker HVAC came out because my unit was making a loud noise while running and it was working hard to cool the house. This is a new unit under 2 years old. The tech diagnosed it and had it fixed in about 45min.

We had great service!! He came, checked our washer, need a part ordered and came back in less than a week. Great service. So glad I have Choice Home Warranty. They come when they say they will, came out within couple of days, fixed it in couple day.

Technician arrived in the expected time, was very courteous and solved my problems pretty quickly. He found and corrected the leak problem and the frozen tub drain. He explained the problem and resolution in a respective manner. I'm very pleased he was able to take care of it without having to order parts, etc.

Representative was courteous, kind and professional. Easy to understand and thorough. Answered all the tough questions I had and had several viable options. I am happy and satisfied.

Down South Plumbing was great. He arrived during the scheduled timeframe and was able to diagnose right away. Choice Home Warranty has one of the lowest trades fees in the industry. I am pleased with this particular vendor.

Delta Home Pros contacted me the same day they were scheduled and they were able to complete the work the same day ahead of schedule. This meant a lot to me because the previous contractor (Plumbers Electricians & Beyond (PEB)) was rescheduled twice. I was so fed up that I requested a reassignment, and I was very pleased with Delta Home Pros. The process was effortless.

Technician was knowledgeable of his job. Explained what was wrong with the refrigerator and let us know what solution that may be presented to us. Also very friendly and helpful. Would recommend to my friends.

I can always depend on fast service from Choice Home Warranty. This time I only needed a pilot light lit (I should have waited for my handyman to look at it) and I kind of panicked because I thought my gas water heater was kaput! I called the assigned plumber and he actually came out an hour later (before our scheduled appointment 3 days later, on a holiday weekend no less) and lit the pilot. Thanks for the quick response and service.

I filed a claim for my pool May 31st. It’s now July 7th this company gives me the runaround every time I call. Haven’t been able to use my pool the whole summer. Please do not use this company. I call every day and they will not assist me. They want me to find someone to do it. Not sure why I pay money every month.

Horrible experience with Choice and Sears Home Services. 1st took 10 days to have tech come out to look at ac system blowing hot air. 10 days no ac tech. Comes out July 3rd 2026 315pm. I show home where the unit was inside and out. Offered him water and said ,"Let me know if you need anything. I will be in my room". I'm Disabled with severe heart condition. 1hr later my neighbor informs me the outside ac unit is making weird noise. Being an engineer for hospital he helps me around the home since I can no longer. He asked why is the condenser side panel off and the fan was not working. So he pulled the disconnect as he did prior 10 days ago waiting for tech to arrive.

Best A/C service experience! The technician was professional, knowledgeable, and incredibly friendly. He arrived on time, kept me informed throughout the entire process, explained the issue clearly, and fixed it quickly. Excellent customer service from start to finish. I would 100% recommend them!

You promised a replacement in kind. Your technicians condemned my dryer you only offered $348,00. This was a $1000.00 dryer. There is not at a dryer available for $348 as you well know. This is not the deal we agreed on.

Have heard many good reviews for Choice and decided it was my turn. I got step who cared about my experience, which was flawless. I’m excited to be onboard with great coverage and super nice representatives.

My experience with Choice has all been good except for one. On my dishwasher door, the mechanism that holds it in place broke. And it took almost three months to get it fixed. But the dishwasher worked perfectly. It was just that the door would fall. And the person who was supposed to fix it was constantly on medical leave. They didn't have anybody else to send from KitchenAid. I waited, and I waited, and he finally came. It was like a 10-minute job.

I was very disappointed on the length of time it took to replace the blower motor on my furnace. It took close to 3 weeks, that is unacceptable. The technician from Sears was the BEST, his name was Cal. If I would have known repairs would take this long I would have stayed with the plan I had with the gas company.

Excellent service. Arthur was knowledgeable, courteous and respectful. Was on time. He did a thorough inspection and my ac is cooling now. Gave me information on my ac to keep it maintained during the summer.

Rylee from Here & There was a pleasure to work with. He was very professional and thoughtful. I would reccomend Here & There to my my friends and family! My clothes washer is acting up and I have requested Rylee to come back out to service it.

All good 👍 seems to flow pretty smooth while starting a claim. What else can I say? All good!

Quick response, great service, best choice in home warranty. Whenever I have an issue I call lodge a report, they find me the best technician. A date is set, the technician arrives and the issue is addressed. Easy as that. For me money well spent.