Choice Home Warranty Reviews

Technician was friendly and knowledgeable. Polite and quickly completely the repair. Definitely a good business. Checked the electrical panel. Said it is top of the line. Very polite and respectful. Looked at the house’s electrical panel and reported it is in excellent condition.

Choice is very easy to work with for filing a claim. I especially like that they are available 24/7. Their follow up skills are greatly appreciated. We have been pleased with the individuals that have come to do the repairs.

You said you would not charge $100 fee but you did. On the phone you told me it was just a hold but my bank shows the charge. I am not going to pay the contractor because you already charged me so YOU PAY THEM. I NEED SOMEONE TO CALL ME ABOUT THIS MATTER SO WE ARE ALL ON THE SAME PAGE **.

My LG clothes dryer stopped drying clothes efficiently. It would stop after about 5 minutes of drying. The LG technician was located immediately. He called to get a thorough description of the problem so he could arrive with the correct parts. He fixed the dryer!

Well after a week or so and a canceled estimate by first plumber that dispatched we were fortunate to have Elite Plumbers come out and resolve the blockage with a real sense of urgency, quality and professionalism. Thank you for restoring our faith in CHW!!

Bosch Brothers are the BEST!!! They always go over and above to make sure everything is fixed and in working order. From initial office contact, through technician, always A+++. I always request them!!!

Overall CHW has been good to me as I have been to them. But this latest go around has left me … let’s just say not good. I recently put in a claim on a built in dual wall oven. From the start someone at CHW put it in as cook top stove. Tried to have them correct it. After 3rd try finally fixed. Now on to my issue. The ovens are not functioning and not repairable as no replacement parts are available for my ovens. So CHW chose to give me an offer for 1 stove top oven.

Great customer service. Easy enrollment process. Answered all my questions. Got a better deal. Made me feel important, which is not easy to do. Explained everything in detail. The process was easy and enjoyable.

Iyat was on time, very professional, diagnosed and corrected the problem very quickly. He was able to solve the clog issue with the fridge without parts or having to return. I'm very pleased and would recommend him for appliance repairs.

CHOICE HOME WARRANTY COMPANY has been very helpful and steady without exception. There were a couple times that it took longer than expected getting the parts needed for the repairs needed, but that wasn't anything that C.H.W. caused, it was simply materials that were difficult for the contractor to obtain. I have recommended C.H.W. programs to many of my family and friends. I give them a 9 out of 10. [But only because that there isn't any 10s] Nobody's perfect.

Lonnie Boy Plumbing was amazing and very professional!! He was able to diagnose the issue right away and wanted to start work immediately. However, Choice Home Warranty would not allow it! Choice Home Warranty is very difficult to work with. The sales agents are very pushy and do not listen. Choice Home Warranty does not want to pay the cost to fix the issues even though we have paid the renewal fee for years. I’m very disappointed with Choice Home Warranty.

The tech came in the allotted time, was friendly and seems to enjoy his work. It was explained to him what I saw as an issue. He agreed and he fixed it and gave me some valuable information on maintenance.

My claim was denied, and I’m not happy. It always seems when there is a problem that’s going to require spending more money to repair something they come up with an excuse for not honoring a claim. Right or wrong that’s my opinion.

CHW makes filing claims on line easily and I was assigned to a technician for the repair. The same tech who repaired my garage door springs came in to repair the gear mechanism on the opener. He came prepared had it repaired and tested within an hour, very pleased.

Saturn Creations Pool Company is wonderful. They are a professional and detail oriented company. Very polite and with great customer service. They’re concerned and really try to get things right. Thank you for sending them. Jackie C.

Fast, Excellent service. I like that you can schedule your appointment immediately to fit your schedule! That was a new feature that really makes a difference! The contractor was awesome and went above and beyond!

My GE-washer & Dryer (Combo-space saver) was not working right on 3/1/26, when it finished the clothes still very wet. I went online (CHW’s website) to open a claim and requested a technician to come repair it, easy. I can schedule an appointment online (not the same day or next day), so I selected 3/5/26 in the morning. On 3/5/26, a GE technician came, after he did all the testing, he replaced a motherboard on the washer machine. Now everything is working fine. Thanks 🙏! The problem that I didn’t like, I couldn’t schedule for a technician to come to repair the next day, I have to wait for a couple days.

The service man who checked my microwave was excellent. He arrived on time. He checked all the wiring and connections and said they looked good. He placed a glass of water inside the oven and deemed the oven heats properly. My microwave is 20 years old and I thought it was on its last leg. He said to enjoy it until it finally gives out. I am happy I called CW as now I have peace of mind.

Plumber Omar from Kings Rooter and Plumbing was on time, professional, and listened to my concern. Kitchen sink drains were clogged and had already been snaked. He cleared the drains, but explained the long-term problem with the galvanized pipe leading to clean out trap outside.

Horrible service. No regards to safety. No English speaking assistance. Electrical issue. Can't cook, no lights, no heat, garage door not working. They could care less just standard robot answers.

Leaking kitchen line. Could not turn off. Water ran for two days. Tech turned it off and recommended $295 in extra repairs he claimed were needed to fix everything to standards. I refused. Fixed it myself with 90 minutes. Contractor selling a scam to increase the job and Choice backs them up. I cancelled that day and lost my $85.

This is my 1st claim with them. I just now filed the claim. It was extremely easy. I can tell you that the call out fee is the best I have had out of many. I will take the survey as often as they are sent. I'm very paranoid about my house breaking down and I'm retired (very badly). This is a big deal to me so I will keep you honestly updated

I was referred to CHW by a friend, so I was already interested in signing with your company. I have heard good things about CHW. The representative was nice and informative. However, I would have liked more time to look over the plan and the covered items before committing. I felt like I was rushed into signing and I wasn't given time to discuss the plan with my husband. This weakens my trust in CHW. Not sure if I would recommend CHW or not because I just signed up. Time will tell.

This is the first time I have ever gotten a home warranty and it was the worst experience I could ever imagine. Made a claim on a clogged that the technician said was clear but was still overflowing so I got my own Plummer and he said the drain was unserviceable and choice home warranty said they don’t cover that and would only pay $200 for my Plummer that was $300. Then I had a bathroom exhaust fan the wouldn’t turn on and their technician put in a new one so small that the insulation is blowing out of the ceiling and choice home warranty told me that they won’t cover the size I have. They are a fraud company that just wants your money.

Excellent, both Ken’s excellent. Everyone that comes is excellent, if they cannot fix the will order a part an return excellent customer service, just getting to expensive for a recent widow, monthly fee, plus call in fee very, very expensive.

After three appointment cancellations the tech arrived and quickly went to work. A quick unit checkout and replaced the circuit board he made sure unit can on several times and all OK. Was quick, clean and friendly. A very good experience.

I just signed up. I called two weeks ago and they said they would put through then, they did not. So now I have to wait 30 days, rather than just two more weeks. They guy today was nice, but the first guy no. I had Choice a couple years ago, and they were horrible to deal with. I hope this time around they are better. I was at least told they were better. We will see.

Both techs were very professional and competent. My only problem was waiting from 8am for the 1st appt, then 5pm for the second, to fix the problem diagnosed by the first tech. It took ALL day. I have no idea if the repair was successful. They promised a new AC unit if this "fix" does not work.

The repair for my garage door went very smoothly. David from Priority Door & Gate did a great job replacing the opener. Jennifer from Priority called and said she could have someone out on Sunday. David was sent on time! He checked everything and reset all my remotes.

The Rep was nice. But he spoke too fast. Most times I had to ask him to repeat himself. Some of his words were not clear. He seemed exhausted, tired and rushed with his selling technique. I signed up for the service. But the Rep seem like he was just wanting to get off the phone.

Top notch. I couldn't have had a better service tech. I would highly recommend him to any of my associates. He made sure I was happy with the job he performed. Gave me recommendation on to replace in my ceiling fan. Assisted me in processing my payment on my phone since I was not sure how to work it. I would like to have the same tech if I ever needed one for an electrical task. Let him know how much I appreciated his service and kindness.

Great Service. Waiting to hear back about my Microwave. Nothing needed to be repaired with my stove. The repairman said the connection to the wall outlet was loose. Therefore, it would be nice if maybe you would consider refunding me back the $75 service fee out of the $150 I paid. Let me know what the status of the microwave. He was kind, considerate and thorough.

Technician was very professional, called before arriving, had the proper replacement parts and did not mind me observing, however scheduling the appointment was troublesome. The appointment was scheduled for Monday and was a no-show. I tried calling Choice with no help. We stayed home all day waiting. The repair company finally called on Wednesday to schedule the repair and arrange a time. The technician called and said he would call when he was a half hour out from arriving. Speaking with him about not getting showing up on Monday, he told us that Choice Warranty does the scheduling without consulting the repair company. This was my first time asking for a repair. I was very satisfied with the repair, but the next time I will definitely check with the repair company about scheduling.

Choice sent a person from Sears Home Warranty to repair my refrigerator. I had Sears Home Warranty before Choice. The repair person that came was AMAZING! He knew exactly what was wrong and fixed it on the spot. No delays. He was very polite. I would highly recommend the Sears repairman that showed up.

We are new to this company and I was very pleased with the fast service we got from the warranty company and from the technician. He was very nice and did a great job. Even waited in his car to get a response from you to be able to do the job. Thank you for responding so quickly so that he was able to fix our problem and not have to come back another day.

I had only one complaint. The technician was suppose to arrive sometime between 11 am and 3 pm. He did not arrive until after 4pm. I had tried to call numerous times, but was unable to reach anyone. I left voice messages, but nobody returned my call. The technician acknowledged that the office was short-staffed and extremely busy. I understand that, but I am busy, too. The workers were very polite and capable. The problem was resolved quickly. Julio even took time to show me how to prevent the same problem in the future.

Written response is always within 24hrs. And contractor is sent out within 2 days. You can always call the contractor directly and explain what the issue is and if appointment times do not meet your convenience.

Little confusing.... The Claim had 1 company coming over but another one came over. Order me new Dishwasher RACKS... The other company then called. I told them someone else already came and they closed the claim... So now I feel I paid the $75 for nothing. Don't know if the RACKS are ordered or not.

Chad with C&C garage door was excellent, would definitely use him again and would recommend him to potential customers. Was very knowledgeable and completely service the door. He did a great job.

Very happy with the response time of CHW. Unfortunately, I have had a few reasons to use CHW services, and I am very happy with the contractors they work with. Between the HVAC, Electrical & Plumbing contractors assigned to my home, I could not be more satisfied.

After making the request for the repair of my LG refrigerator, I received notification with a day and time of service. The repairman arrived on time and completed the work quickly, efficiently and professionally. I am very please with Choice Home Warranty and the services they provide.

Fast, efficient, professional...So glad I have Choice. I had them in another home in another state. Got them again, have been pleased all around. They did actually replace my fridge with a new one 5 yr warranty. So yes. It's legit and I recommend them highly. My daughter and son in law are now using as well.

It was easy to get a live person on the call to assist with setting up a plumbing system service appointment. The contracting company that provided the work did an excellent job in resolving my issues. Thank you.

Choice Home Warranty is awesome. My ticket was opened, and service person set up to fix my A/C. I had a lot of troubles with Sears not showing up for the appointment so Choice Home waived the fee. That made me very happy.

Something boiled over on my stove. I cleaned it up and the next morning, the burner would ignite, but no flame. Choice sent a young man from Total Appliance Repair to do the repair, He was extremely polite, called when he got to my door, put on paper booties before coming in to my home, resolved my problem (it was clogged, I didn't attempt to fix it myself because it's gas) within 10 minutes. He checked ALL the burners and made sure everything was in good order. Left absolutely no mess behind. He explained everything he was doing as he did it. He was friendly, professional, clean and thorough. I was extremely pleased. I've been with Choice Home Warranty for quite a few years and would recommend them to everyone.

Choice gave me an appointment, and then canceled it and offered a second company. That company changed my appointment 4 times! Service took over a week to complete. The process was abysmal. Totally unprofessional. Choice had my money every month, on time…. But the service has been awful - and this isn’t the first time.

The Sears technician was great - very knowledgeable, his communication was great and prompt - appointment was scheduled quickly. CHW not great at all. CHW did not agree with technician findings so they offered way less for a replacement. The offer could not even replace the item.

The technician arrived in a timely manner, within the window that I was scheduled in. I was also sent a text message when he would arrive within 15 minutes. He came right in and when I explained the issue I was having with my appliance, he looked in immediately had some ideas about what was wrong. He explained things to me in terms that I can understand and then showed me visuals of the defect. He was very professional and knowledgeable and made this process seamless. He kept me abreast of what my next steps would be in terms of waiting for the approval to get my appliance repaired. Once the approval was done, he called me immediately to let me know that I would be hearing from the company to schedule a time to get my appliance fixed, which was a great relief to me!

My service tech, Jeff, arrived right on time & got right to work on the ailing furnace. It only took him about 1.5 hours from start to finish. He spent time with me afterward and answered all my questions clearly. He also had good suggestions for me regarding filters.

Great service. Was taken care of quickly after filing my claim. Appliance contractor was very nice and fixed our Dyer. Only draw back was a bit of a language barrier. They spoke Russian. Overall good experience.

Katelyn was great, answered all my questions, gave me options and helped me make the best decision. I would definitely recommend this company to anyone thinking about protection your property. Thanks!

The technician was well versed in his knowledge. He made recommendations and hope to see him again to complete the task. He was happy we called before the summer hot, because the part we need for their AC may be limited in supply.

Phoenix ELECTRIC LLC - The technician was professional and explained my options so I had a clear understanding of my options. All of my questions were answer and my concerns were address. I highly recommend this company.

I had a great experience with Choice Home Warranty when my Electrolux dryer stopped working. From the moment I submitted the service request, the process was smooth and professional. Their customer service team responded quickly and scheduled a technician without any hassle. The technician who came out was knowledgeable, courteous, and clearly experienced with Electrolux appliances. He quickly diagnosed the issue and explained what needed to be repaired. The repair was completed efficiently, and my dryer has been working perfectly ever since.

I do not like dealing with an automated services. I only have one arm. I can’t hold the phone and do everything she asked. I was not happy about that, but she refused to connect me with a live person.

Absolute trash coverage. They gave us the runaround constantly for 3 months of trying to get our fridge repaired. Choice Home says there's no record of us talking to them. Do not waste your money or time on this on this garbage company. Do not waste your money on this company.

I purchased your protection today and wanted to specifically highlight the work done by Shawn. He was professional, very friendly, and provided high-quality service. It is rare to find such dedication to quality, and I truly appreciate his help. Highly recommended!"

The repair process with Choice was excellent! The timeframe was within days and the Tech that came from APA was Friendly and Knowledgeable. He was able to identify the problem in minutes and explained what the problem was. He was very satisfied.

When we reported the condition, as usual Choice responded fast and made an arrangement with a company, that took little longer than I expected. The scheduled date was late also. These conditions are negative, but technician came and He did an excellent job. That tells me that Choice deals with good companies. Issue was: Toilet was clogged.

Horrible polic. Won't cover items that are still under Manufacturer's Warranty. So what is the purpose of having the policy at all while your items are still covered under the Manufacturer's Warranty? Customer service explains that you have peace of mind knowing your items are covered. But wait they aren't covered until the Manufacturer's Warranty has lapsed. So don't get the policy while your household items are still covered under the Manufacturer's Warranty. Complete waste of money.

I had problems with the contractor ASC. The scheduled date and time for the service kept changing and did not match the date and time reported by CHW. I had to make numerous calls and texts. The technician finally arrived at nearly 4 PM and then she said she needed to go get a "dryer belt" for another customer before the store closed at 4PM. She was very polite and apologetic. She returned around 4:30 PM. She diagnosed the problem (burned out circuit board) and said she would order same.

Ice and water quit working on refrigerator. After calling choice home warranty technician contacted us within 48 hours and scheduled appointment to checkout. Technician figured out problem and ordered part and appointment was scheduled the next week to install.

I was actually surprised and pleased on the claims experience. After paying monthly for many years, I still had doubts. The technician was great and knowledgeable. As a licensed insurance agent who sells hundreds of home policies a year, I will recommend Choice Home. Maybe you can bring me on to sell Choice Home to all my customers.

Yes the technician was very helpful and honest. Unfortunately he was unable to repair my fridge. Even though he figured out was wrong the part was no longer made. Choice Warranty is providing a Lowe’s E-Gift card towards a new one. Thank you.

The technician did a great job on fixing my washer. He knew exactly what was wrong with it and how to fix it in a timely manner. He showed up on time and was a pleasure to work with. Choice Home Warranty is easy to work with also and a simple way to schedule your repair work.

My tenant complained about the washing machine not working. I went on the CHW website, asked for model and serial number of machine then filed a claim. A technician was scheduled within few days. The tech came and checked it. Machine needed a new motherboard. It was ordered and in few days he came back and fixed it. I paid my service call. Problem fixed. I recommend this service for your home and any rental property.

I will rate this experience a FIVE STAR when the service tech returns with the additional part he has on order but not received. The contact with CHW was easy and fast. The service tech was friendly, professional, and prompt on both the initial and second visit. I am very pleased with CHW and the service tech.

Bad news from the technicians they send to your home and the customer service. They try to convince the customer they are wrong and pass on lies why they think they are right. If you want to flush your money down the toilet AND GET DISRESPECTED this is your warranty company. BEWARE!!!

I called to make an appointment to have my pressure relief valve replaced. The day a plumber came by, I thought he was going to replace it. He just came by for verification and have my anode rod replaced. They have to come back to replace the item that needs to be replaced. And on top of that, if and when my hot water heater goes out, I was told in so many words, the plumber that who has the contract with CHW, they can't replace it.

Terrible company. I had two claims, not even major repairs, like light switch on fan and clogged dish washer. They always have a standard excuse that these are not normal wear and tear. Dishwasher clogs after 6 years of use, never had an issue before but they claim that it is not due to normal wear and tear. I would not recommend it at all. Better save your monthly payments in a fund and use it when a repair comes. Works out to be lot cheaper. I do not have printed receipt, but have an email. Uploaded as a picture.

They stop covering claims and come up with bogus excuses not to fix them. You might get a couple of repairs after you pay the $65 fee for each one but after that, they stop returning phone calls. Simple repairs such as a mini fridge in perfect condition not cooling, got rejected for no reason that could be explained.

The technician was so helpful and professional in fixing the leak in the toilet tank. He took the time to check my broken kitchen faucet. He directed me to the company that will provide the faucet without cost. The technician told me he will come to install the part when I receive the faucet.

It took a week to find a company to complete service. It must be the location, 1.5 miles east of town. I'd be in big trouble if I had an urgent problem. The technician was knowledgeable and very friendly.

At first, I was so excited of seeing their good review. So, got the insurance from them. Now, this February got some problem with our Water Heater and found out the we have out of the pocket cost of $800 + the service charge, payable to the plumber! I was shocked when the case manager told me about it! I thought that my out of the pocket is only the service charge and now will pay for the modification and parts needed! I was so disappointed, discouraged and now very sad because my family is suffering because we boiled water for shower. And I was told by the case manager that they will only pay $1000, and that’s all and the rest is mine or our own pocket! What do you think about it?

Technician was fair and competent. Explained the issues and was easy to work with. On the other hand, we were extremely disappointed that Choice charged us 2 different service fees!! We will remember that in any customer service reporting we do regarding Choice in specific. And in general word of mouth!

Helpful and patient, answered all my questions, my only issue now is having just bought the plan is seeing it in action. If it lives up to the promises that were given to me I'll be very satisfied with the warranty.

Appointment date: March 03, 2926. Appointment time: 07:00 AM until 11:00 AM. The Technician (Hakim) finally came to my house at 4:50 PM. Finished the job at 7:10 PM (The job was done in 2 hours & 20 minutes). Hakim was a very good Technician & he was kind & professional. I am very disappointed because Hakim came very late.

This experience was more difficult than it needed to be. Choice chose a repair company outside the local area, which I assume was cheaper than a local company. The appointment was scheduled, and I was sent an email and asked to confirm with the repair person. I tried multiple times to do so, but the repairman was unresponsive. I finally had to call Choice, and then I got a single text which confirmed date/time. When the date/time came, the repairman texted me about 30 minutes before the time window expired. His work was ok, but the communication was not clear. We would have been better off calling a local company. No receipt was provided.

My air conditioner quit blowing cold air. Zeek was on time, very professional and very easy to communicate with. He was knowledgeable which also made him great at explaining anything when I had questions. He fixed the issue in no time. Definitely would refer him!

CHW response was immediate, Razor Sharp Greg was on time the next day, polite and left the area very clean. Problem solved with our dryer in 30 minutes, Greg replaced parts and our dryer is running like new. I would recommend Razor Sharp for any Washer or dryer needs.

I used to get great service. Within a few hours, I would get a message of who took the order and that that person would contact me within 24 hours. And they would and then we would set up a date for service, usually within a day or 2. I would then pay my deductible to the technician at time of service. This last time, a few days ago, I put in a claim and got a message of the company for service and the date they would come out. 10 days later. That’s not acceptable. And that the service fee would be held on my card until I paid the service technician.

I have just joined Choice Home Warranty and have full coverage plan on everything at a very reasonable price to start. It only took a few minutes to sign up for the service, and the representative was very pleasant and professional. I will be happy to recommend Choice to my family and friends. I will give an update in a few months.

I had a 'claim jumping' experience. The Tech from AXUS called to say he would arrive in an hour. About 10 minutes later a man from Bodewell came to the door, didn't introduce himself and said he was there to perform the warranty service on the dishwasher. I asked if he was the man who I just talked to and he said it was probably the Warranty service. Naively, I Iet him (Gary) come in as he was very courteous, well dressed, etc. He diagnosed the issues quickly. He was efficient, knowledgeable, etc. He identified the issues, and suggested the preferred resolution. We set a date to replace the parts. He left but stayed parked in his van for about a quarter hour or more in front of my house. Shortly after that I received an email with the Bodewell Receipt which would have been forwarded to Choice.

I was happy with your service. Your technician did a wonderful job. This was my first service appointment since I became a customer of Choice Home Warranty, and I will spread the word. Thanks. Victor **

The technician was professional and helpful. You all responded promptly and scheduled the appointment in a timely manner, which we appreciate. However, our concern is with Choice Home Warranty’s response. The technician advised that there is a leak, yet the direction given was simply to top off the system. We do not understand how that addresses or resolves the underlying issue. Could you please clarify how this is considered a repair rather than a temporary measure?

Once the technician arrived he was very thorough and advised us of the issue. He also gave us an approximate timeline to receive the parts and to then bring to our home for installation. So far so good and we expect from our initial visit nothing but another great review.

Submitted a repair request for my refrigerator’s ice maker. Both technicians were on time, clean, and quickly addressed the problem. Once the part was obtained, install was timely and the problem fixed.

Technician arrived during my appt window. Addressed my concerns and fixed the issue I was having with my A/C. This issues was unfortunately caused by a previous maintenance. The technician apparently left a wire loose on my air handler control board, resulting in the outside unit not getting power.

The service company that was sent out was very professional and was on time, diagnose the problem, got his answer back and fixed my washing machine on the next visit. I’m very satisfied with their service. Now on the other hand Choice needs to do better with notifying their customers on their decisions on what they decide to do either by email and phone. They need better customer service.

I was very dissatisfied, you kept putting **. My address is **. It took 3 days for y'all to get it straight. And you still sent them to **. I just happened to be looking out the door when he drove up and called. To say he was here, you cannot get new business during work like this. This was not the 1st time me using y'all. My granddaughter lives next door, her address is **.

I was very pleased with the technician that came out to check my HVAC unit. The problem was discovered and fixed. I would recommend that technician to others that need assistant with their HVAC unit.

I was initially informed that my service fee would be lower than the rate that was ultimately set up on my account. However, after I called to address the discrepancy, the matter was reviewed and corrected right away. I truly appreciate the prompt attention and quick resolution once it was brought to your attention.

Your response time is horrible. We submitted the claim February 14. The first available time for a tech to come out was March 3 and now we have to wait till March 19 to have the repair. I wish we would’ve never purchased this whole warranty. I would’ve already had the dishwasher replaced.

Signed up for the home warranty today, Daniel was a great help setting me up with coverage. He walked m3 through the process and even helped me get a senior discount towards my plan for my new home.

The gentlemen who came several times to fix my old refrigerator got it working, for a while, but the fridge was very old and things were breaking down continually. I appreciate their promptness and letting me know exactly what was wrong with it. They didn't leave a mess and answered questions I asked.

Mr. ** was great. He took care of business. He fixed our problem, with the leak under the sink. He put in a new garbage disposal which was leaking. I would recommend him to anyone. Great job and very professional. 👏🏽👏🏽👏🏽

I waited six days to get a plumber technician assigned to my claim, and they still could not find a technician to service my area. I live in a town with the population of 12,000 and a city of 203,000 was just 50 miles away. They would not waive the one-time/year reimbursement stipulation even though they were unable to find a technician. They told me it would take more time. Meanwhile, I could not flush toilets, do dishes, laundry, take showers, or use any water in the house. My house smelled like a sewer after six days of no plumbing. Their customer service was of no help. I cancelled my policy.

We had a company through Choice Home Warranty come out to repair our GE refrigerator. Repairman was timely, knowledgeable and knew what he was doing. Right away he knew what the problem was, fixed it and job was complete in less than 1/2 an hour. We were very happy with the service we received.

The service provider that visited to assess the issue with my AC has been very engaged. Unfortunately, I cannot say the same thing for Choice Warranty. We had a pre-scheduled call for today, March 3, 2026, at 8:30 am and no one called. I followed up with two separate calls at 8:45 am and 9:15 am - not response. After not receiving a call back by 9:50 am - I sent an email to both Susanne ** and Paula ** requesting a confirmation for a more appropriate time of their availability along with additional content to substantiate and support the claim.

I looked at Choice because of the reviews and found they were accurate and true. The agent was professional but friendly, gave detailed information and answered all my questions. The plan covers all my needs and gives me confidence as we move into our new home. Based on our experience, I would highly recommend Choice.

Service person arrived earlier than expected, diagnosed problem and updated us. Parts were needed to be replaced and ordered. They returned next week on time and completed repairs. Service person was very courteous and efficient.

Fabian from Fabtastic Plumbing is very professional and honest and I am appreciative of that. I've been with Choice Warranty for 6 years and I must say I've have nothing but positive service. Thank you so much.

When I put in the claim, response was very quick and they provided a service agency. There was a slight delay in service, but this was due to severe weather. When technician came, they addressed my problem quickly. CHW has always come through!

I placed a claim on Thursday, February 26th. Service wasn’t scheduled until Monday, March 2nd. The technician was excellent and knew what to troubleshoot and called Choice for approval to replace an electrical board. Choice hung up on him three times, and it took hours to get approval. There was a 2nd board that needed to be replaced and it took hours before that was approved. Choice said I had to pay $220 for the board. Why? I will not be renewing my contract when it expires next year.

CHW is always fast, prompt and professional. The technicians are always on time, they are friendly and do a great job of explaining the process to you. I have recommended CHW to 2 of my family members and they are equally complimentary of CHW.

Finally, we get an email, our claim has not been cancelled, but WE need to pay for it when the service tech comes. They ask someone is home when the service tech is there; however, they did not tell us who or when they are coming to repair. I am asking myself why do we have a home warranty????

On March 2, 2026 I had the pleasure of speaking with Anthony **. A representative of Choice Warranty. Mr. ** was very pleasant, explained information patiently & detailed. Mr. ** was able to answer all of my questions. So far I'm pleased with making "Choice Warranty" my home service provider.

CHW expedited my request for a dryer issue to local technicians. I was given an appointment within 24 hours. The technician was able to fix the issue quickly and efficiently. I highly recommend CHW. I only had to pay for a service call. The issue was covered under my policy. I am very happy to have insurance on all my appliances.

This company is not what they say. Received an extremely high utility bill. So called the warranty company to come and check out my HVAC. They said a part failed which is why it wasn't working properly. The part that failed is not available from the manufacturer. The only option is a new unit which warranty company refuses to pay for saying it's pre-existing. So a part failure that can't be fixed or replaced is pre-existing and now it is owner responsibility.

The provider sent by 495 Garage door was polite, effective and efficient. He diagnosed the problem quickly and provided the solution. The external keypad was replaced due to the malfunction of the enter key. The new external keypad is working well, satisfies my needs and requirements.

I was very pleased with Choice and how quickly they responded to my claim. It turned out to be my breaker so I cancelled my appointment. However I was very pleased with their response!! I would recommend Choice to anyone.

I have not received service yet. Difficult to assess experience prior to receiving service. Just received call from service provider. Originally scheduled appointment was conveniently up upgraded to a sooner timeframe. Very thankful for the service providers cooperation.

So far so good with Choice Home Warranty. This is the 2nd company I'm using, do to horrible customer service from the 1st company. I've called Choice a couple of times for service and everything has been handled completely and very professional.

Excellent service. On time. Explains the problem. Did a full service requested by me. Very good service. I am impressed with the time frame. I called and within 2 days the service representative was here. I would definitely recommend Choice Warranty. Thank you Brigid **

This is my first claim with Choice. It has been pretty trouble free. After two companies came out and assessed my problem, they determined that the thing to do was give me money to replace the appliance that was in need of repair.

Parker was professional, knowledgeable and courteous. He arrived at the scheduled time and completed the job as requested. If needed, I would prefer him to service me again. His company should consider him as asset.

Ken was professional, updated our washing machine, and explained our problem to us. Choice Home Warranty acted quickly upon our request for service. This process could not have been easier! Thank you.

Chris made my transaction seamless. I did not feel pressured. Was given a lot of choices. Pricing is very competitive. I like the idea that you can cancel anytime and you can transfer it to the homebuyer should you sell the house, which can be a good selling point.

Generally happy but only 4 stars because our washing machine pan was broken during repair and the dryer was actually not repaired. It was determined what the problem was (the vent hose was damaged) but not repaired.

The technician was very professional and knowledgeable of the problem. He was courteous as well. He searched and found that the problem wasn’t behind our wall but was the tubing behind the refrigerator. He had that fixed very quickly.

Home Choice Warranty has worked well so far. Very glad we have it!. It is a great relief to be able to call and submit a claim. Very thankful there are trusted technicians in our area. I am glad we have this plan for 1 year.

After googling home warranty company reviews, I chose Choice Home Warranty. I called and spoke with Anthony, a very knowledgeable, professional and polite representative. He explained my options and helped me get the best coverage at the best price.

Fast and efficient service. Technician was professional and knowledgeable, and explained the problem with our air conditioner. He told us he would be ordering the parts and would be back to fix the air conditioner as soon as possible.

First claim since I started using CHW in 2023. Filed claim on Wednesday and by Friday, I had a new gas hot water heater. No fighting, no back and forth. Now that is service when I needed it and fast! Thank you, CHW! I am now a believer and will recommend you to my friends and family.

Gonzalo from Friends Tek was very nice, professional and efficient. Was able to diagnose the problem and let me know once parts were in he would return to complete the job. In the meantime time was able to get my washer working until he could come back.

I needed a small repair job for a leak in the fridge door. For two weeks we could not use the water and ice dispenser. Our sink tap water is through a water softener so it is a little salty. My wife needs water from the fridge which is filtered for her cooking. It took more than two weeks for CHW to find a repair person and they could not. I asked a repair person that lives two blocks from me to come and look at so I could give an estimate to CHW. The repair person has had several negative experiences with CHW and was not paid by CHW.

Our experience with this service to repair our refrigerator was excellent. Very simple. Choice Warranty assigned the technician and I requested a different service date and it was done very easily. The service was provided on-time and without any hassle. The technician from Sunny Fix was very personable and efficient.

Technician was polite and experienced. Very Professional! He could not repair our faucet and went to get us a new one pending Choice approval. That approval took 22 hours!!! When Choice notified their office at 1:30pm THE NEXT DAY they did not respond despite my messages to them. Still waiting for repairs to be completed. Would have been on me star if technicial hadn't been so good. Faults lie with Choice approval and repair office response!

The repair of my refrigerator was perfect. Starting with the ease of making a claim and the appointment date. The service technician was knowledgeable and professional. I could not have asked for more. The computer board was replaced in minutes, and the tech took time to tell us what to look out for if there was any problem. We love Choice Home.

Quick service and response. Professional customer service. Explain the process and gave me additional options. Very helpful. Appreciative of the amazing service provided. Dishwasher repair needed and solved within 48 hours.

I appreciate that from the time I submitted a claim it was only a few days until the technician arrived for the service call. The technician was professional and respectful. He was only here five minutes to determine what would be necessary to repair my dryer. Now, we must wait 5 to 7 days for Choice to approve or, deny the repairs and then wait to schedule the repair if approved. Nothing with Choice seems to ever be easy or timely.

The overall outcome was great; both representatives were helpful and got it done. I had to call the general line previously, and THAT person was rude, and totally unhelpful. If I got his name before he transferred me, I’d absolutely name him. Totally unacceptable and really pissed me off. But the others were both great.

CHW answered my request quickly. Shawn ** arrived on time and explained all that needed to be done with a return in 2 days or at the latest Saturday. He was able to return in 2 days and completed the job. Very polite and I will request him if I need a plumber again.

Mohd ** from LG Electronics did a fantastic job fixing our washing machine. He communicated well. Contacted me prior to the appointment to get details, texted reminders, and called prior to the appointment to let me know how long before he arrived. He was a very pleasant person, well groomed, and cleaned up his mess. He brought the correct part, so the washer was repaired in one visit.

After six years of faithfully paying our premiums, we are extremely disappointed with our experience when we actually needed service. Over the past three years, we have contacted the company several times regarding ongoing issues with our air conditioning system. We were aware the unit was nearing the end of its lifespan, which is why we maintained our warranty coverage, as it specifically states that normal wear and tear is covered.

Alan seemed to know what he was doing. He was a GE technician and knew that my dishwasher just needed a software update. I'll let you know if the same problem occurs again. This was the 2nd service call for the same thing.

I was not happy to pay $100 for someone to come here to give me a price on repairing a garage door. That's all he did. It was an additional $250 to make an adjustment and it that didn't work, $350 to replace the springs. This was shocking since I've had previous experiences which were outstanding.

Horrible company to work with. Had TWO electricians state that a breaker switch went bad due to wear and tear and they STILL denied repairs AND the case manager told me that although she is NOT an electrician she KNOWS that breaker switches do not go bad unless they are wired incorrectly. Their appeal process is a JOKE!

The HVAC technician was very good. He was nice, thorough, worked quickly, and found our problem. He came on time even though there was bad weather. That's being dependable! Thank you Choice Home Warranty!

When I originally enrolled in 2022 Choice Home Warranty was a great company - quick responses and repairs. It has gone downhill every year after that and takes longer and longer to get repairs done. In August it took almost a month to get a service member to my house for air conditioning issues!!! I realize summer is busy for a/c but a month is ridiculous and the company that arrived had just started working with Choice (I was their first customer).

Choice Home Warranty is a rip-off and a horrible company to work with. We've had warranty coverage for years with them and placed two warranty claims during that time. Both claims took months to get fixed (one is still not working correctly) and when we decided to cancel our policy for the remaining 2-years we have left, they deducted all of the claim costs from the pro-rated premium that we pre-paid (we pre-paid for 3 years). Essentially, we not only paid for the monthly pro-rated premiums, but also the service fees and now we're being charged for the actual repairs costs that they are supposed to cover. Do yourself a favor & go with a different home warranty company.

I try to research info after speaking with employees and saw after that your company is not BBB participant and the problems with canceling. I paid 47.99 amount within the last 3 days and decided to go with someone else who offered better pricing. Mary your employee was not hearing this when I requested my money to be returned. I read consumers chosen you all as good but other areas I'm reading HORROR Stories when they try to cancel and then it happened to me.

Dante with Integrity Plumbing was professional, communicative of solution solving issues, and he was timely in completing his task. Choice Warranty was helpful in assigning Integrity Plumbing a quickly to the claim.

AI took my claim to have a shower faucet repaired which seemed efficient. Then it took my deductible payment and the call ended. I received notice first that my payment did not go through and order cancelled. Then I received the next day notice when the plumber was going to be at my house without a call to make sure I would be home. I rescheduled and had to arrange payment. Second half of claim is where system fell down.

Great communicator and very thorough! Accommodating and helpful throughout the process. Knowledgeable on the product and pending solution. Would definitely recommend this individual for anybody needing repairs.

Justin was polite and professional. He explained what he was doing and cleaned up when he was done. I was very happy with his work. Exceptional. I would recommend him specifically and his company, TB Plumbing.

**DO NOT USE THIS COMPANY.** Horrible service and claim processing time. Been 30 days and still not resolved our washer repair. They keep sending damaged parts resulting in having to return parts and unable to fix (twice already). Filing a BBB complaint and seeking restitution for dues paid during the course of the membership.

The technician was prepared and quickly diagnosed the problem with my dryer. HOWEVER, the fix he performed only lasted 1 day...they are coming back today. So, while I liked him, it would be nice if my dryer was fixed.

Choice Home Warranty is great. We bought our home in March of last year, and that was when I got Choice. I bought it for three years, and the fee I have to pay for someone to come out is $75. You can't beat that because to call a regular heating place or something to come out is gonna cost you 200. We have filed claims, and starting the claims process was so good. With my other home, I had American Home Shield, and it was awful to try to set up anything. It has been so easy with Choice and their claims reps have been excellent. I have met some of the nicest people who have had to come out. We just had to have someone come out about our upstairs heat back when it was really getting cold, and he was a super nice guy. He fixed the problem that day. Overall, I am so pleased with the warranty. I've been telling all my friends about it.

I was hesitant to call in due to having negative experiences with another warranty company. But Choice was prompt, they took care of the problem. They even followed up to make sure I was happy. I would not hesitate to call them again or suggest them to my clients.

Anthony was able to explain the program fully. He was able to work with his supervisor to secure 2 monthly payments on the 5 year plan. The monthly charge of 32.08 and service fee of 75 dollars is just over 100 dollars. So even if I'm have an issue in the next 6 years, it is reasonable.

The technician was very professional and he had the problem resolved in about 15 min. Choice Home Warranty should retain this technician for future use. We are very satisfied with the service provided to us.

Simrel Plumbing always does a good job when they come to our home. This is the third time this company has been in our home to fix an issue. We had a blockage, and the washing machine was draining slowly. They were able to resolve the situation.

Heat was not working during the recent cold snap and the tech noticed it was a bad fuse. A job that potentially could have cost much more if the diagnosis was incorrect. I had heat in the next hour - house went from 59 to 73!!! Happy girl!!!

I was very pleased with the process of my order and the speed that it was done. My built-in oven computer went out and was repaired in no time at all. The service tech was efficient and courteous, and I really appreciate the service that he provided. I’m

I was convinced by you guys to leave American Home Shield. This is my first claim and it was denied. I bought this for my mother ‘s house for peace of mind. Going back to home shield. I paid my policy and deductible and was denied service saying it was a preexisting problem. American Home Shield took claims the first day I signed.

Put a claim in 2/8 on washing machine, customer service training on friendliest is needed. Service appt was 2/17. Wish it had been sooner. Service man arrived looked at machine and said it would be cheaper to get a new machine. He was very knowledgeable and nice. I waited on communication (email, text and my Choice acct. on the website) Finally received text from the repair company asking if the parts had arrived on 2/20. Two huge heavy boxes were left on porch. Had to set up an install appt… 2/27. If install goes as planned this process would be a 19 day process. My complaint is the time frame and lack of communication (not letting me know if they will repair or replace) and the decision to repair an old washing machine that has seen better days.

We had a nightmare with the techs they sent. 4 appointments and 2 they came without parts just to tell me that my water heater needed to be replaced. Choice Home Warranty was only going to cover 1/5 of the total costs so I decided to replaced it myself and now they would not even reimburse me for the cost of the new unit. When you sign up they tell you that if they cannot repair it, they will replace it and that is a total lie.

Plummer's review was extremely professional. He was prompt and worked with me from the start. Examined the situation and explained in detail the problem and fix. Took pictures of the area for review and determination. Extremely professional, the subject matter expert.

For the most part Choice warranty is fantastic, however the NEW AI that answers the phone and will not transfer a call to an agent and only wants a credit card is not worthy of your organization. Please fix or remove.

He was responsible, respectful, considerate of my concern and issues. He explained what was going on with the washer, didn't know when he would have parts but not right away. Parts are hard to come by

The technician was very prompt and professional. He explained to me what the issue was and the steps needed to take to fix it. He already had the part needed to fix the oven when he arrived, so I did not have to wait days for the issue to be resolved. I would definitely recommend him for future service calls.

Requested service on my toilet. The handle was stuck and needed replacing.. My claim was dispatched quickly. The company it was dispatched to was excellent. My claim was approved without delay. Extremely satisfied. Very satisfied customer.

Technician was willing to work with me even though he normally doesn't work with home warranty companies because they don't stand behind the contracts they have with the technician or the customer and company don't pay either for work done.. He is friendly, courteous, precise and professional.

I have several accounts with Choice warranty and over the years I have to use it. They have always been there for me, taking the worry off of me so easy, they fix it or replace it. A great company to have on your side

I am very disappointed about the fact that the crack in two different burners of my cooktop glass of my Samsung stove wasn’t cover by Choice Home Insurance. I really I was expecting a different result. What is the purpose to have insurance!

The representative who assisted me was very helpful and knowledgeable. I called to add on to my existing plan. He suggested a better option that upgraded my plan and saved me money. I'm very happy with the help that was provided.

The worst experience I've ever had. Don't waste your money. They will always find a way to tell you your issue is not covered. The customer service team is very rude and will treat you like a fool.

I had a few service with Choice Warranty and I am very pleased with their service. Thank you. I have spoken to many people who do have service warranty with choice and they are very pleased with the service they provide.

Chris ** provided excellent customer service and made me feel valued. He explain my options as far as the difference in the packages and coverage for my warranty. I have his contact information in case I should have further questions.

Choice Home Warranty charged a $100 service fee upfront and placed a hold on my husband's credit card; but requested that we pay the technician upon his arrival. We called the company and they attempted to convince us that the hold would not come out of our account and to go ahead and pay a second $100 service fee or no services would be rendered after we paid ahead of time. This is a scam warranty company.

Alexi was extremely efficient and knowledgeable. He diagnosed the problem quickly and was on the phone to get the needed repairs approved right away. I would have no problem recommending them to everyone. I do not have to buy a new refrigerator after all.

The technician who came out to service my plumbing problems was honest, direct, knew his job like a real expert, showed me some problems. It's clear the last technician sent by HomeServe did not address some of the problems that should have been addressed. All he wanted to do have me put a hole in my wall, under my kitchen sink. They were asking me to do. that they said they don't do. How is it a plumber whose job is to repair pipes behind walls. And HomeServe they were supposed to be the professionals did not tell me cast iron pipes were needed to be replaced. They sent me someone who couldn't clear my drain. It's clear to me they just didn't want to repair my kitchen pipes. Wanted me to make a bad problem worst by asking me to put a large square hole.

Our garbage disposal clogged/jammed for the 3rd time. Every time I called Choice Home Warranty they sent out a technician. He was an older man. He was impolite, he scolded me for putting lemon peels in the disposal and causing the clog. I thought the whole purpose of a disposal was to grind food waste up. And don’t they tell you if your disposal starts smelling funky to put a piece of lemon down it? So, sorry but I had no idea, it was a bad idea. So when our disposal jammed yet again, and no not from lemon peels, I contacted CHOICE home warranty and gritted my teeth, waiting to see what I had done this time…

Great service. Technician was really good. Very fast. Got the job done. Company was really good and fast. Great tech service. Really knowledgeable. Really took his time to make sure the job was done right. Really easy to do over the phone when submitting the claim.

I wasn’t real pleased with the way my claim was handle on the 24th of this month. I was told that my warranty didn’t start until the 18th of March. That’s okay. I will get my HVAC fixed myself. I will still keep my warranty in for right now and I will be using it after the 18th of March.

Outstanding service. I was scheduled for a later date for home to be rekeyed and received a call to complete my request a couple of days sooner. Without the tech knowing, this was God sent. I had other jobs that needed to be completed in my new home but I could get in. Gizmo Locks was a great choice. Thank you!

I just signed up with Choice Home Warranty and I'm so glad that I did just for the peace of mind that if anything goes wrong we're covered. I'm a senior on a fixed income so we really must be proactive on things like this.

The service person was polite and very knowledgeable. Choice made it very easy to get the dishwasher taken care of. Contractors that Choice uses are qualified. I have been happy with the warranty company.

It took 2 appointments and multiple phone calls to the plumber and calling Choice Home Warranty customer service to get the plumber to complete the full issue on sink. When I called the plumber to schedule an appointment they always had an excuse to not schedule the appointment.

I have had two claims with Choice Home Warranty, and they have never paid for a repair. They always have an excuse. I need a new AC condenser but since the industry has changed the product it used to use, I have to pay for the change. And Choice Home Warranty does not cover anything. I have to Pay $3,457.75 to repair my AC. Before that I had to replace my upstairs furnace but they didn't cover the parts needed to complete the installation. I paid $1,660.00 for that repair. I am going to contact the Better Business Bureau and the State Attorney General office and make a formal complaint.

The Choice staff and case manager, Lydia, handled my claim in a very smooth and knowledgeable manner! Lydia, the claims manager was very knowledgeable about the specific needs with replacing my microwave! She researched for accurate information about the features of my microwave that needed to be replaced and what features my policy could cover. I was very pleased with the way she handled my claim because she listened to my concerns respectfully and immediately gave me options as related to how my claim could be resolved! The case manager displayed her understanding and care for getting my claim resolved. The entire claims process was organized in a timely manner and kept the customer informed from the beginning of the claim process to the closure of the claim! Great job, “Choice”!

Complaint Details: Choice Home Warranty has lied repeatedly about approving a full hot water heater replacement for my condo. The unit failed twelve calendar days ago—tenant has no hot water, violating California habitability law (Civil Code 1941.1; reasonable fix: 3-5 days max). All calls recorded; I have notes.

Had our clothes dryer repaired on Feb 7th - heating element replaced; Working fine. Last week, it stopped blowing hot air again, so I submitted repair request. Appoint was scheduled for 25 Feb. Yesterday afternoon, the technican called and said he was five minutes away, and he asked if he could come take a look at the dryer again. He arrived a few minutes later and determined that a fuse in the dryer had blow. He replaced the fuse and all is well again! No charge. Very pleased!

I've had several home warranty companies over the years. Choice has been the worst. The sheer fact that the escalation representative did not skip a beat to say: "I can cancel your account with us." when I made a statement that I may shop around for a new warranty company says it all. I tried to get a clothes washer fixed from leaking water for what would have been the 5th time.

The claim was assigned the same day. The technician was on time and did a thorough assessment of the appliance. When it was determined the appliance was too costly to repair due to its age a certificate was issued towards the cost of a replacement.

Filed a lock rekey claim which was assigned in a timely manner. The communication with Choice and the contractor was timely and concise. The contractor arrived within the assigned time. Positive experience.

I’ve been a customer for over five years, and I deeply regret purchasing their warranty. Every time I’ve needed to file a claim, it turns into a constant battle just to get anything approved. My latest issue involved an EV power outlet that suddenly began emitting a burning odor. To prevent a potential fire, we immediately disconnected it and filed a claim. To our surprise, the claim was denied, with the company stating that the problem was caused by a loose wire. We explained repeatedly that we disconnected the outlet to prevent further damage, but they continued insisting that the electrician’s diagnosis—identifying a loose wire—meant it wasn’t covered. This has been the experience every single time: dismissive responses, technicalities used to deny coverage, and no real support when it matters. Worst company to work with. Avoid them if you can.

I was expecting a phone call to discuss a recent claim. The call was arranged 11:30 on 24 Feb. That call never happened. I attempted to reach her via phone, text and email to no avail. I realize she is a busy person but I too have obligations. I reached out to Choice Call Center, they say they left messages with her. All this is very frustrating. I really would like this matter addressed.

Choice Home Warranty is very deceitful, I have referred 10 people. Never received anything. I was recently denied a claim 2/16/26. On Friday 2/13/26 my husband got home from work. Our hot water heater was leaking water, and making noises. We called Choice to file a claim around 2 pm. I arrived at home around 5 pm, I called Piedmont Natural Gas because I was thinking that's a gas hot water heater. Back up I called Choice before that stating it's an emergency. So the technician said Monday they could come. In the meantime it's Friday. 🤔 So Piedmont Natural Gas came out to make sure we were safe. Sucked up all the water. Turned off the gas and the water valve. When the technician arrived he stated he was sending the claim in to Choice. That we needed a new hot water heater.

If you want a plumber who actually knows how to use modern tools, use Prime Home LLC. Their plumber found two separate holes in my dishwasher lines just by using his phone to scan the area. It was amazing to see how quickly he diagnosed the problem without making a mess. Truly a professional—I’ve found my go-to plumber!

I do not recommend Home Choice Warranty based on my recent claim experience. I submitted a claim on February 9, 2026, for a stove replacement. On February 17, I was told I would receive $389. After explaining that this amount was not enough to purchase a comparable replacement, the offer was increased to $485. Even with the increase, the amount still did not come close to covering the cost of a similar stove.

Our toilet was leaking. I called CHW and set up a claim. The person taking the claim charged me the tech fee while writing the claim. Later, I found out that it was reversed and I paid the tech. The tech was friendly, diagnosed the problems very quickly and repaired the toilet. We are very happy with the job.

I have been a member here for some years now and never had any complaints. Customer service has always been great and so has the service. Although they have a per se emergency service they generally get to those urgent services as if they do. No complaints here, I recommend to everyone to give them a try.

Michael was great. He explained everything to me and my wife about the warranty we were purchasing. From beginning to end answered all our questions we had and took the time to ware we felt very comfortable with the purchase of the home warranty. Thanks again. We appreciate everything you did for us.

I have had my home warranties for years - in fact, I just renewed and I have three (3). One for different properties. My experience has been favorable. Every now and then there may be a glitch. however, that is with any warranties. I have been fortunate enough to have really good technicians to come out and have been kind and helpful. The representatives over the phone have been kind as well except for one and all the years I’ve had my warranties. Overall, CHW is a good Warranty company. I have recommended and helped to sign up several others.

I have had the unfortunate experience of purchasing warranty contracts with Choice Home Warranty. When it comes to minor repairs, you pay the flat fee ($100 depending on your contract) and a service guy makes the repairs. Whenever there is a significant repair such as HVAC or hot water heater, they will fight you tooth and nail on what is covered and what's not. When you sign the initial contract, they convince you that appliances and systems in your home are "covered" as long as its normal wear and tear. However, this is not the case. Specifically, my hot water heater went out due to normal wear and tear.

Was a miscommunication between myself & agent Luke. Told him only get paid once a month & tomorrow monies will be in bank not send till then. When checked acct was pending to my acct which should not have happened therefore want to CANCEL my acct w/ your company. Each time call back. No one will talk to me which leaves a bad taste & impression of your company in my mouth, even trying get back in touch w/ Luke goes straight to his voicemail? Already spoke to my bank. If can’t get in touch w/ your company to CANCEL will put a non stop on your company or check so the amount will not go through. The misunderstanding between us hope won't happen to anyone else.

I have been with Choice Home Warranty for about 4 years, and so far they are every professional. Yes, sometimes they take a little long to dispatch the technicians (and it can be frustrating depending on the issues), but they usually handle the situation professionally. I am happy so far.

Very professional and went beyond expectations. Even cleaned out minor grease buildup in PVC drain. Completed garbage disposal replacement in 30 mins. Checked to make sure everything worked after installation of new part.