Choice Home Warranty Reviews

Great prices. Very happy with service fee when compared to other services! Representative was very professional and friendly. I was given several money saving options. I appreciate the fact that the company offers discounts to senior customers!!

I highly recommend Choice Home Warranty! The last Home I had In Cincinnati we had a home warranty company for 17 years. They did always pay and come through, but it was impossible to ever get in touch with someone.. We would end up having to do most repairs, our self and then argue with them because you can never get a response. This company always gets back with you almost immediately. Everyone that has come out has been extremely pleasant and knowledgeable, and we have been so impressed so far.. always fixing the problem. I definitely tell everyone to get a home warranty. I would never be without one and I am highly recommending this company to all my family and friends.

The representative was very thorough in explaining all of the choices of coverage that I could take and in answering my questions. The pricing, compared to my last company is so much more economical for the exact same coverage. I am so glad I called and now will be a Choice subscriber.

I signed up for Choice Home Warranty after seeing that they are number 1 on Forbes. The website let me sign up immediately, but with the incorrect property address. I'm not sure why they don't have an address confirmation system as all websites do. Upon further research on the same day, I find out that they have terrible reviews and a class action lawsuit. I called to cancel the warranty, and they told me that there is not direct line to the "Resolution Department", but they will call me back. I asked if they would call me back on the same day as I am very busy and can't always answer my phone. They said yes. I waited 2 days, and they never called.

This company is a big rip off. They take your money and then deny all your claims. When you try and cancel your claim they will not allow you to. I had to cancel my debit card in order to stop payment. I would never allow this company to do business with.

I had the agreement since Aug 2023. I made my 1st claim in 2025. It took a week to get a contractor out, was not fixed. Made a 2nd claim for the same issue. Contractor had issues being paid. 3rd claim was canceled because it took too long. I paid for my own plumber. Tried to cancel since Nov 2025. 7 times I left an email contact thru the customer portal, no response. Calling customer service 13 times, all you can do is leave your number for call back, no response. Finally Dec 2025, I got my only contact only to be told there was no attempt to contact them. Very frustrating company to deal with.

My first call was answered by AI. When I asked a question about why my AMX card was being charged she did not answer. When I challenged her about being AI, she deflected. When I requested a live agent, she said she could help me. She then got agent.

The technician was awesome and did exactly what we needed (new home re-keying) but it took Choice more than 3 weeks to find him. When they assigned the technician, I was given less than 24 hours notice for the appointment. This is a basic service offered by Choice and should have been assigned and scheduled much quicker.

During a warm front in North Texas our central air quit working. I contacted Choice Home Warranty and Rutledge Air came out a day later and quickly repaired my air conditioner. Very quick service. This was my first warranty call since going with Choice Warranty and My repair was handled quickly. I would recommend Choice Warranty to anyone looking for a home warranty company.

I am very disappointed in Choice Warranty. Been a customer since 2022 and my experience hasn't been good. I have claim in now. Was sent Dec. 19 with my heat pump down. I am 86 yrs old and it gets cold in my house. I finally got a technician to check it because you said you couldn’t find one. He will be sending you the information and hopefully things can be took care of.

The technician was good and made the right recommendation to replace and not repair because of the age of the appliances and the difficulty to get part. So no repairs were done and he spent a short time. However, even though it was one trip, and two appliances, and no repairs, I was charged two fees.

This last interaction regarding my garbage disposal, has to be the quickest example of a resolution I have experienced with Choice Home Warranty from the moment of submitting a claim, to CHW setting up appointment with a networked technician (day 1) Who reviewed the issue and reported back (day 2), to repair/replacement (day 3).

We called and spoke to Julian. He was very helpful and agreed to some changes/additions we needed, and informed us of all the available coverages. We agreed to try the 3-1/2 yr service contract with the firm price which can be canceled at any time and a refund made. I would recommend that anyone interested should contact Choice Home Warranty and see if a service is available for what you may be looking for. We were previously with a different home warranty that continuously raised the rates. We are on a fixed budget so being on a fixed contract price is what we have found. I was told there are over 30 homes in my area that also have Choice Home Warranty and that is a recommendation right there.

Nicolas the technician was a 10 and did excellent work. However I'm giving Choice a 3 due to the fact it took 8 days for you to send a technician!! Unacceptable for a water heater!! Plus you scheduled an appointment that was NOT COORDINATED WITH THE PLUMBING COMPANY!! I called the company and they told me that date and time was not scheduled. If I had not checked I would have waited a whole day at home for NO service. GET YOUR ACT TOGETHER!

The company that came was very good. They had me fixed up in almost no time. They even came two days earlier than the scheduled appointment which was fantastic especially how important it was to get my kitchen sink up and running. My only complaint is that I wish I didn’t have to wait almost two days for something so important to be fixed, but being Christmas I understand as well.

Great company, but when I asked the CHW representative to contact the service member coming to my house, he said he had no contact info and could not until the time expires and I notify CHW that he was a NO SHOW. It was 4:45 pm and all I wanted was a phone # to contact the rep so I knew if he was coming to my home. I had no INTERNET all day long, so I did not get the EMAIL Sears sent me saying he could not make it on the 24th.

Being a 80 year old man and worrying about a shady contractor coming in, doing shoddy work and ripping me off. CHW took that worry away. After contacting CHW about my drainage problem it took no time for them to send a certified and licensed plumber to my home fixing my problem. Was extremely satisfied with the plumber work and with CHW fast response in fixing my problem. Thanks CHW..

Please do yourself a favor and stay away as they are worthless and cheap. They sent repair shop to fix water heater as I have no hot water in cold weather. The repair company came out and said water heater burner needed to be replaced and Choice took their sweet time that I had to pay for the burner so I can get it and have hot water. Well it worked for like an hour and then was not working again. The service company came out 4 times to restart it and he finally said that it needs a new water heater. Well Choice Home Warranty refuse to put a new water heater even though their own repair company came out for the repair.

Upon arriving home from a vacation on December 12, 2025, found water leaking in front of refrigerator. I submitted a claim to Choice Warranty, but they stated the problem existed before coverage began. I stated that we had coverage starting on Sept. 15, 2024. After submitting another claim for the same problem, Choice told us a Lake Appliance technician would contact us. Waiting a day, got text from Lake Appliance that a technician would be coming out on December 18. The technician arrived on that day and diagnosed the problem as a leaky water valve.

Quick, but too long, had to call my son who was at work to come and help stop the water. The line at back had 2 splits in it. After he put a cap on the line, the water stopped. Cancel the claim. Wish company acted faster than they did. No more statements.

I recieve quick response to my claim via email however I have experienced some very long wait times when phoning, sometimes more than 30 minutes waiting for or a real person to answer a question only to hear the person picking up speaking with an accent so thick that I can't understand and when I explain I can't understand them because of their accent they speak louder, I can hear fine they don't need to yell...Also, I usually I have wait 6 or 7 days before a tech is sent. I can hire my own but repairs have to be approved by Choice before the issue can be fixed so that means a second appointment which makes no sense

Terrible outcome. They are willing to pay an amount that won't even buy a comparable microwave or have it installed. Misleading at best. Very disappointed in their service. Very disappointed. They need to explain how it works in better detail. They offer replacement but the microwave cannot be replaced with what they offer and certainly cannot be installed. I'm 80 years old and cannot do myself without extra cash from my pocket. What a sham.

Choice Home Warranty scheduled an immediate appointment for December 26th between the hours of 12 and 4:00 for a refrigerator repair. No service providers showed up. Contacted choice Home Warranty four times. They kept on assuring that I was going to receive service that day and that the technician was running behind. At the end of the day no service provider showed up. New service appointment scheduled for January 6th, 2026. Two weeks without a refrigerator to store delicate medication for 91 year old mother.

I called to get a more convenient appointment and they were very accommodating. He called to let me know that he was on the way and how long it would take for him to arrive. Courteous, professional and efficient. Arrived on time and communicated well. I was very pleased with work that was done.

Chris was very nice, instructive and efficient. A very gracious salesperson. We hope to find the kind of customer service we are looking forward to in a home warranty company. Chris said he would be available to help us whenever we needed help or guidance.

They do a great job. We have had several issues and Choice performed amazingly. It seemed like one problem after another so we’re glad they rode to the occasion. Their process on line was smooth and easy to order service. Quick responses and took care of everything. I would highly recommend them.

CHW is great unless you actually need to have an appliance replaced. If something needs replacement, they try everything to try not to pay or to pay as little as possible. They straight up refused to replace my water heater - we had to do that out of our own pockets and that was after their first technician ghosted me and CHW, so I had to find a new technician to which I was would I would be reimbursed for that next call out fee - I was not. They even said they had no record of telling me they would reimburse that 2nd call out fee. Furthermore, we are currently dealing with a fridge replacement to which they want to only give me $800 to replace a $3000 fridge, even though under their service contract and terms it says they have to replace with like features and value. They are a load of crap.

The tech was able to get my furnace running until he returned with a new part, He was very professional. 2 days before my furnace wasn't heating properly. I called CHOICE and they set up a HVAC company to come here to service my furnace. He did a temporary fix until he could get the new part. The tech said he still text me when the part comes in. In the meantime my furnace is working fine.

The representative I spoke with, Franky, was very professional and polite. He answered all of my questions with clear answers. I have 30 days to look over my contract and can cancel it if I feel it's not right. Also, I can feel free to ask any questions, if I should have any.

Pre charge of a service fee prior to scheduling a repair service is unacceptable. When did you start such a process? Especially if the repair service also charges a fee and then you reimburse the fee but only after 72 hours. Definitely not happy with the process and this company used to be the top service provider around.

When the claim was made about the washing/dryer loud noise, Choice Home Warranty (CHW) was very responsive and sent a technician to the house. Based upon the technician's findings, CHW decided to replace the washer. CHW plans to send a $400 Lowe's gift card to get another washer. I am faced with two challenges: 1) The $400 gift card is not enough to buy even the cheapest washer in Lowe's, and 2) the gift card will be sent by email within 30 days. 30 days is a very long time to stay without a washer.

This is the third time we work with Timur. We find him very knowledgeable and friendly technician. He was able to diagnose the repeated problem which is the blockage of the vent which is causing the heating element to burn out. We will be getting someone to clean the vents to avoid the recurrence of the issue.

Will be canceling my service with them! Only used once and just filed a claim which they have covered for everyone else but denied mine! Not worth the money. Spent 75.00 to be told not covered. I'm not sure how it can be covered for others but not mine. Will send for review.

Easy to sign up. I don't like that I actually need a home warranty, but this looks to be a good policy, and with a low service call charge. I hope I never need them. This was actually directed to me via Endurance Car Warranty. I actually talked to an English speaking person. Kudos.

The technician was friendly and knowledgeable, my problem was fixed before Christmas, therefore, I was able to put out Christmas decorations. I have used Choice warranty for many years, I would recommend them and I will be renewing my contract with them again.

Repair is still not completed due to the need for an additional part. The serviceman is excellent. The holidays are part of reason for the delay. Laundry is piling up since we had just returned from a 2 week vacation. The delivery of parts was quick.

It was easy to go online and fill out the required information in order to submit a claim. I felt like the process was fairly easy. We’ll see how the rest goes once the individual is out here. This has been a prior claim submittal having someone come back out five years later.

I submitted a claim several weeks ago, had missed appointments and finally had a technician come to review our problem. He told us what his plan was to unclog our toilet and shower. He said he would submit the claim along with pictures that he took. I called your office yesterday and was told our claim was closed because our plan didn't cover the repairs. I wouldn't have known that if I hadn't called.. Now after waiting several weeks we are left with a clogged toilet and shower. I'm very disappointed and would not recommend your company if this is the way you handle cases.

Excellent customer service and a quick response to my issue even on a holiday. Would highly recommend Choice Warranty for coverage for your entire home. There maybe other warranty companies, but I would highly recommend Choice Warranty without hesitation.

My previous 2 claims were denied, and I really wasn't given a very understandable explanation. The 2 claim agents I spoke with were kind of impatient when I questioned the reason and I have become somewhat skeptical about the final decision. I have just opened a new claim for my Range/Oven and hopefully I will have no issues.

We get the same reaction to our problem no matter what home warranty company responds to our request. We can't help we bought an older home that has problems. Thought this time might be different. I would warn any senior looking to buy a home to have it thoroughly checked by a very good home inspector prior to purchase so as to not run into what we have. No one likes to maintain homes built in the 1950's.

I was pleased with Choice and Flamingo. The tech was friendly, and timely communication was great. I would use them again and refer them to friends. Flamingo stayed in touch with me throughout the experience. They sent me e mails the day before the appointment and the day of.

I signed on for $75. Service charge. When I made a claim I was charged $100. Before tech ever set foot on property. I'm so far unsatisfied with the service. Also the price was raised $10. Month without approval.

Representative was kind, helpful, understanding, sympathetic to my needs. Handle my claim promptly. Schedule an appointment with a reputable repair center. Had the repair center called, confirm appointment. Technician showed up on time and promptly diagnosed and repaired the icemaker in my Whirlpool refrigerator. Very happy with technician and repair and the outstanding service provided by Choice Home Warranty. I rate them with five stars.

He came did his business quietly and was very fast. Probably the best I’ve ever gotten from Choice. He had all parts. Told him I had a bunch of company in and he came early for me. It was easy to put my claim in, it was picked up quickly, and when I called the lady to begin with, she put me on the schedule before they even got the claim ready.

This was my first time having to call in a claim to get my dishwasher fixed. The technician came promptly and it took him only a few minutes to locate the problem. We are waiting on the broken part to come in to finish the job. Very pleased with the good customer service!

Choice sent an HVAC company to fix heating issue. Very professional and was dressed in uniform, came on time and fixed our furnace. After that, he changed the filter, adjusted our thermostat, and set the auto fan to run for circulation. This saved us money on our repair by having the warranty plan. Since getting the warranty we've had several claims and they have all been handled well.

Paid two service fees ($130 total) 10/30 repair and 12/20, basement flooded twice, still no hot water, and now on my birthday, Christmas eve tomorrow, houseguests inbound, Choice is offering $360 and expect me to pay another $480 on top of the $130 I've already paid. Completely worthless. My claim review call scheduled for 10:45 am - radio silence. Zero contact.

Very friendly and professional. It only took him about 15 minutes to find the issue. He knew exactly was the problem was and showed us what was going on. Our family would definitely use them again. Will recommend Choice and Lone Star to my family and friends.

Technician arrived after 3pm. He checked the refrigerator and an explanation was given about the problem. He said a report will be sent to warranty company and a part has to be ordered. In the meantime I don't know when it will be fixed. Now losing all my food in refrigerator & freezer.

The electrician assigned by Choice Home Warranty was efficient, courteous & professional. I was satisfied with the service he provided. The turnaround time for Choice Home Warranty claims are swift. Within 24-48 hours I’m contacted & an appointment is scheduled.

I'd been a member of Choice for several years, at 1st the issues I had were far and in between. Nothing really major, and I got reimbursed with no big hassle. The 2nd membership became a nightmare. Jobs that were never finished and other jobs were never assigned out. And never got an explanation. So, I became part of the nightmares I'd heard about.

My washer broke down so I filed a claim Sunday night. Monday morning I received an email stating a repairman would be out Monday between 1pm and 4pm. I took off half a day of work. At 1:37pm, I received a call from the repair center stating Choice Home does not have access to their scheduling and it would be two weeks before a tech could come out on Jan 5. I called Choice Home and was told they would reopen the request. The next morning I received an email stating a repair tech from Smart Appliance Pro would be out that day between 3pm and 8 pm, so I took off work early. No one ever showed. I was provided the number of the tech. I called it 4 times and no answer and no return call. Very disappointing and frustrating. Going on three days with no washer and no one coming out to repair it.

This is the worst Home Warranty Company!! I had a plumbing problem and they could never find a person to come out. It took five plus days and many calls and long wait times calling them for me to not get my plumbing covered!! Please do not use them!!!!

It's easy to submit a claim and response time is decent. I would just say that some of the people you send out to do the work are not top tier, to say the least. For example, in one instance, I wouldn't have tolerated the work, but I wasn't home that day and asked someone else to let the service provider in. They replaced the kitchen light over my sink, but it was substantially too small and they just added wide tape (multiple strips of wide tape) to cover the hole that otherwise would have been left. It was very tacky. I ultimately hired someone else to replace the light with one that was more appropriate for the space. In another case, the appliance needed to be replaced, but CHW took a whole month to get me an electronic gift card to Lowe's. Why should that take so long? I needed my oven and a month is just too long of a delay.

It's hard to always understand where folks are coming from. This guy was great. Understood and answered the questions I had and it made the difference. Lots of calls and reminders this year. Made me nervous. He helped soothed the specifics and I chose CHOICE.

First, I am not one who likes to do all of my communication via a computer or AI. And that is what happened with my claim. I was not able to speak to anyone from CHW and to this day still have not. I called and had to leave a call back number but did not receive a call back. Aside from that, things went pretty well, I guess. The tech came out, which I was concerned about since out of 220 plus reviews for this company, 140 plus were rated as a 1 review with 5 being the best.

The person I talked was very knowledgeable and made filing the claim very easy. I was expecting a long conversation and explanation but it was not, just a few short questions and I was good to go. All that I had to do is wait for an email from Choice to let me know that my claim was being processed. Now all that I have to do is wait until the tech calls to let me know the day and time he will be here. Again, everything was done in a simple and fast conversation. I have received the email, my date and time is set.

Maurice ** was outstanding in preparing my warranties. He was pleasant and knowledgeable in providing essential information pertaining to the warranties. He was courteous and very articulate in explaining the details and options available in the warranties. A valuable asset to Choice.

The plumber was very courteous and knowledgeable. He explained to me what the problem was, why it was caused and how it needed to be repaired. He then explained to me the process of getting the repair completed and the approximate amount of time it would take for CHW to reply.

The technician worked with me to find a time that worked. Considering this was Christmas, I was more than grateful. He arrived during the scheduled time and got right to work. Within 15 minutes, he had diagnosed the problem and within 30 minutes, had it fixed. He was super professional and personable. Ten out of ten!

The dishwasher experience is frustrating, No agent could be found in your network, so things got shifted to me to find a repair person. Submit documentation, now more info from the tech even before the authorization is to be approved. Each communication is follow your rules. Time is being spent with the obvious code from the dishwasher and the burnt spell from the pump. I am questioning both the value and the challenge to actually talk to an agent

The contractor did an excellent job with fixing our garage door. He arrived on time and did an assessment. He replaced the broken part on the door and was finished in less than an hour. He was professional, friendly, and knowledgeable. I highly recommend!

Waited a week for service, tech here when promised. Diagnosed in 5 min, parts ordered, another 10 days, repair another 10 day wait. Still waiting….finally replaced appliance. Would have preferred Choice to have repair cost paid toward replacement purchase. CHW fulfilled their promises but did not offer options.

I was going with Choice, however, the representative was insisting on giving options that were not what was needed. A policy cancellation was requested immediately, but this wasn’t processed as yet. Continual emails were sent by him even though I was clear about the cancellation. I hope this review is clear enough that the company will proceed with the request to cancel.

Choice Home warranty is worthless. The handle on my freezer drawer broke. The technician was very helpful getting it back on, but the part that the handle attaches to is broken and needs to be replaced. Choice said it is not covered even though their warranty says all parts are covered except the electronic component of the icemaker. They said it was not normal wear and tear. The handle will not stay on without replacing the piece that it connects to. The warranty says that if it can't be fixed, they have to replace the item. The last time I used them to replace a leaking 50 gallon water heater, they could not find a technician, so they told me to get my own. It cost $2500 to replace with a generic 50 gal water heater. They reimbursed $825. I paid for a 3 year contract that is apparently worthless

They responded quickly to my request. When further approvals were requested, they responded in a timely manner so that the repairs could be made. This impacted my life in a positive way because without these repairs I would not be able to stay in my home. I needed assistance with major issues twice this year. Once with my air-conditioning and another with a plumbing leak.

Pleasantly Surprise!!! I placed a claim and CHW responded immediately. I heard from the provider in 24hours. CHW continue to send emails with the time and day the providers were coming. I appreciate how everything was handled. Thank You for a job well done

I was very well pleased with the outcome of the technician. He was friendly and very knowledgeable about what he was doing. He did his assignment in a timely manner. I'm not sure what else I am to say, I have said enough about the services I have received.

Great experience dealing with Maurice today, very personable and definitely in the holiday spirit! Very easy to deal with and explained the services fully. The entire process took no time whatsoever and it gave us a sense of security heading into the New Year!

Because I have not been satisfied with a comparable Gas Range, I would like to hold my comments until that time. Once I am offered a satisfactory amount in order to purchase a like 36" six burner with oven to include the confectionary oven Gas Range. I will consider writing an another review. I may recommend to my friends and family upon receiving a satisfactory results.

Excellent customer service from start to finish. The team was prompt, efficient, and clearly well-organized. Everyone I interacted with was personable, knowledgeable, and took the time to explain the work being done. Their prompt and efficient approach made me feel confident in their ability to deliver. They were respectful of the space, worked quickly without cutting corners, and made sure everything was cleaned up thoroughly before leaving. It was a smooth, professional experience, and I would absolutely recommend this company to others.

Absolutely AWFUL experience. Waiting weeks for CHW to settle my refrigerator claim. Their vendor, GE determined my refrigerator was not repairable and replacement was recommended. GE and Choice can't seem to communicate with each other to exchange this information. Therefore, my 95-year-old mother is sitting with a broken refrigerator. They keep you on a merry-go-round. Choice verbally obtained the information they need from GE but will not act on it. I would never recommend Choice to anyone, EVER! I'm expecting when this finally gets settled they'll give us some ridiculously low amount of money to out towards a replacement. Nothing even close to what a basic refrigerator will cost.

Took a bit longer than expected, but when finished it was perfect. Tech couldn’t have been friendlier. Very knowledgeable and informed me of what was wrong and what it would take to resolve the issue. Great service. Things are working perfectly. Again, thank you!!!

We are very unhappy with the Choice sales conversation. We were told that the water pump motor was included in the warranty. In reading the warranty, I do not see where it is included. This was a major determining factor in our decision to continue with Choice Home Warranty. We were also not happy with the fact that we could not see the warranty (that is generic) prior to signing up. We were told that it could not be sent to us by email until we signed up for the Choice Home Warranty. We were told "you have my 100% that everything we discussed was covered." We would like clarity on whether or not our water pump is covered under this agreement. We have left 3 messages to return our call and have yet to receive a return call. Is this the type of service we are going to receive? If so we will continue to discuss whether or not to continue with Choice Home Warranty. The salesperson is Dillin ** Ext. **. My phone number is **.

I was very impressed with RCK Electric. They were very professional and on time. I would definitely use them again in the future. I was having an issue with my indoor and outdoor recessed lights and he was able to diagnose and fix the problem quickly.

I have had a home warranty with Choice Hone Warranty for over 3 years. My most recent experience (December 4, 2025) is a claim to fix our dishwasher. I paid the $100 service visit fee. It is now December 22nd and there has been no contact from anyone about setting up an appointment for a technician to fix the dishwasher, even after I followed up by phone with CHW.

CHW is in my opinion, the best of all home warranty programs out there, by far. Claims are settled very transparently, fairly and reasonably and the 3rd party service technicians on their referral list are all reliable and reasonable. Worth every penny.

After coming from another state that I NEVER got any help from Choice, it was refreshing to have not only a service person reach out to me within 24 hours, but also to show up on time! Regardless, the person that came spoke very little English although he did an excellent job of repair. I don't know where you're getting these guys, because he was either ** or **, which isn't a problem, but the English, not knowing it, was a sticking point. Made me also wonder how he got a driver's license. It's not his fault that he lacks English skills. But it makes me wonder how you vet people.

The technician arrived right on time and was highly professional. I especially appreciated his thoughtfulness in wearing shoe covers without being asked—a small gesture that shows great respect for the home. He diagnosed the issue immediately and, since he had the necessary part stocked in his truck, completed the repair in a single visit. The scheduling process through Choice Home Warranty was seamless, and the Electrolux technician’s efficiency was top-notch. Highly recommended!

After a two previous experiences that left me frustrated and cost more money than anticipated, I did have a seamless appointment through Choice that actually worked - even though there were glitches trying to pin down a time. The technician was qualified and respectful.

Juan helped me with all the pricing and all the coverages. He matched all the coverages to what I needed for my home. And did not pressure me to get something I didn't need. He gave me good discounts and good pricing, I would recommend to friends and family.

Service was slow to non existent. Once service was denied you didn’t even bother to let me know why. The whole experience took 9 days without heating, a change of technician all to then deny the claim. From 1 to 10 with ten the best you are definitely a 1.

I made a total of 4 claims for my refrigerator problem. The problem is that there is never any one you can talk to who can handle a problem outside of the customary script. I was aghast at the small replacement amount for my fridge and still haven’t gotten paid. I have been dealing with this since early Nov and got it resolved just this week. Whew!

Great experience. No complaints. My case manager was understanding and assisted us promptly. I would recommend to family. The process was smooth and easy. From case management assignment to completion of work. We are very pleased and have nothing to complain about.

I like that there’s an instant response. I only thing I would change is getting a tech out to the house sooner. Some appliances are more important to the customer than the company. Also I prefer speaking with a live agent. There should be agents available on the weekends. Not comfortable using the website.

Agent did a great job explaining the product and selling! I was skeptical at first, no lie, but when he explained the benefits of the service, I figured why not? It's great to have. Especially being a single female who just bought a new home... with this product it gives me reassurance that if something goes wrong, I have a warranty that'll take care of it!

I have had 3 issues over the last 2 years. AC issue dishwasher issue and a pool filter housing issue. In all 3 cases my claims were handled in a very responsive timeframe and to my satisfaction. So far I am extremely pleased with Choice Home Warranty and would recommend their service.

The technician was very professional and courteous. Arrived on the time that was scheduled. Very fast on repairing the oven. And left area clean. I recommend this warranty service to my brother. He looking for a warranty service to join. And only have to pay the service fee.

I am impressed with Choice Home Warranty. The glass in my oven door broke and they sent out Lake Appliance Repair out quickly. Glass arrived before repairman so he could install it. Fast, quick and efficient! I'm very happy with Choice And Lake Appliance Repair Repairs.

The first company that came out was polite and friendly, however they didn't diagnose the problem with the refrigerator. The second company that came out arrived on time and was able to quickly diagnose the problem and within 24 hours I received information from CHW on how the problem would be resolved. The second repair company was much more efficient.

My dishwasher sprung a leak. CHW contacted a technician. The next day the technician came out, identified the cause of the leak, ordered and installed the part the following day. The plumber was very knowledgeable, courteous and conscientious. My dishwasher is now running great.

Juan was extremely professional and upfront with everything. He answered every question I had. Appreciate his knowledge and his no rush attitude. It was very much a no pressure sales conversation. Much appreciated and many thanks. This will give me great relief knowing I am covered on an unexpected event.

I have had CHW since 2015 when we purchased our home. I am completely satisfied with the repair and service technicians. But I consider CHW to be average at best due to repeatedly being given incorrect information regarding appointment time. My 3 year contract was scheduled to expire November of this year. Starting around August, I received on average 5 phone calls a day from CHW sales team regarding renewing my contract. And no matter how many times I informed them to stop calling me because I would call them if I decided to renew the contract, they still continue to call multiple times a day.

I got excellent and prompt service even on a Saturday. I'm waiting for them to send out a plumber but I expect that will take place on Monday in 2 days because it's a weekend. Choice is always on top of things and provides excellent service. I am so happy I switched to them and I'm no longer with my previous homeowner company.

After spending a few minutes looking at my disposal and sink the technician knew right away that it was not a disposal issue as I had believed. But it was rather a blockage in the pipes. He fixed it within a reasonable quick amount of time, and everything is working a hundred percent. He was very personable, made sure he cleaned everything up. And knew exactly what to do. This was my first claim with Choice Warranty, and I was very impressed. I definitely recommend this company to anybody who own a home.

The tech that came out was very professional and informative about how appliance part that was needed worked. Unfortunately, we were denied for repairs claiming it was not normal wear and tear. I'm very disappointed with this. I filed an appeal with you and hoping something can be worked out with our claim. I'm giving 5 stars only for the technician who came out for service call.

Updated on 06/01/2026: There was a problem with my furnace condenser. It had stopped working and there was water on the floor around the furnace. I notified CHW that I needed a repair done. CHW sent a HVAC company and the issue was a clogged drain line and a bad condenser. Unfortunately for me, the condenser and line were not covered under my warranty. I ended up having to pay $420 OOP.

The service call rate was increased without notification from $75 to $100. While price was still better than a plumbing service call, increasing a contractual rate is bad business. Called and was told there was nothing that could be done. Bad business practice.

We filed a service request with Choice Home Warranty for problems with our gas cook top and our double ovens. Royal Repair was assigned as our service provider and Ryan with Royal provided outstanding service on both and we highly recommend Royal and Ryan.

We had a technician look at the dishwasher on 12/9. He said he needed to order 2 parts, we are still waiting for him to return with the parts and complete the job. 12/20. The technician was on time and was able to diagnose the issue. I think it is appropriate for Choice or Perfect LLC to contact us with an update.

I own several rental properties. In this case my tenant was having problems with her fridge. The appointment was for the 18th of December. The Tech arrived on the 17th of December. Luckily my tenant was at home and was able to rearrange some other appointments that she had scheduled for that time. That being said, The Tech did a very thorough job of diagnosing the issue and was able to successfully repair the fridge. There is an $85.00 call out fee that must be paid to the Tech at the time of the appointment. There was a little confusion if the charge was paid by my credit card on file or was necessary for the tenant to pay. In the end the tenant paid the call out fee and there were no other issues.

There are a couple of things that made my decision; 1. There is no tab for built in ovens 2. I was not able to talk with someone about my convection oven or change my choice that meet my needs. I still need my convection oven fixed or adjusted before the holidays.

Our technician showed up on time and diagnosed the problem quickly. Unfortunately he didn’t have the replacement parts to fix and complete the job. Said he had to order parts and come back to repair the problem. He said the company would be calling me back to schedule a second appointment once the parts came in to repair/fix the problem.

The Open and Flowing technician was excellent. You could tell that he was a man of excellence. He opened the blockage and kept me posted throughout the process. The technician provided excellent service. Will use this company again. Thank you.

I have been with Choice Home Warranty for several years and have been very happy with them. They schedule your appointment very quickly to repair your problem. They came and knew what the problem was, the tech was very considerate and new what he was doing and what the problem was, he had to order the part and said the day he would be back to install it. I am very pleased with Choice Home Warranty and will stay with them, I couldn’t have been treated any better. Thank you Choice Home Warranty.

Kevin from Pro-Air came promptly and checked everything about the heating system. Seemed okay but it misbehaved and only worked intermittently over the next few days. He returned and, through great detective work, found a small crack which he fixed. Thank you, Choice and Pro-Air.

Good service. Plumber did not validate appointment. I had to call and remind them that I should be on their schedule. Once he arrived. He carried out service efficiently and timely. The service was a minor clog. No complaint regarding service. Recommended.

Choice Warranty has always helped me in a time of need. Warranty covered core of appliance and all I had to pay was service fee. Technicians have been pleasurable to work with. No issues. Thank you, comforting to know this company doesn't yank you around after paying a monthly fee for a sense of security.

The technician was very polite and kind. He did not have enough information from Choice except plumbing problem. Despite his limited information he accessed the problem the best he could but could not make the repair. In his kindness, he said, "We probably needed a water restoration company."

LaShawn was a pleasure to do business with. Not pushy nor pushing the company. Explanations were clear my questions were answered without hesitation. The monthly price is a little high for me right now so let's see what the future brings. PS - NOBODY is perfect, LaShawn received a 4 star rating, he is very good at the job.

The technician arrived on time and got right to work repairing out toilet leak. He exited our house to get approval from Choice Home Warranty to move forward with the repair. This took I felt too long. He returned to our home and made the repair. The time the technician was involved with the repair took another half hour. I gave the technician the $75 for my responsibility for the plumber to do my repair. The technician left and had not been gone very long when the water began cycling with-in the toilet (Turning on and off in just a few seconds). I got right on the phone and contacted the plumber and he returned right away and fixed the cycling problem.

First I was surprised that the electrician was from 2 hours away. Why not find someone local? Then when he got to my house, I paid my portion. He examined the problem, then had to wait for someone to get back to him before proceeding. The claim was denied, as the work done by the previous owner was not done correctly. Not my fault. Since the electrician couldnt.do the work, he left. I do hope he gets paid for his 4 hours of travel time. He was very nice and I felt bad that he drove all the way just to not do the work.

The experience with Choice was bad. They denied my claim just based on what tech talked to them without any reliable approved info and the case manager said this was how their system works, do not need any evidences.

I’ve only been a member for 6 months so I am not familiar with the process as this is my first claim. Since everything is done by text or email I was confused on some things. As for getting my plumbing taken care of that went fairly smooth as the vendor ended up walking me through the process.

I have a wonderful experience with the of company except for the amount of time for the claim to be assigned to a technician. A technician should be assigned for the same day as the claim because as a homeowner you can find a technician that would be able to come or respond to the same day. I think the turnaround for claims should not be 24 or 48 hours. It should be the same day or assigned to a technician within hours.

We have experienced issues with our oven/stove over the years. CHOICE Warranty has sent technicians out 2 or 3 times over the years for the same issue. They repair it and a few months later it is not working correctly again. We finally asked for a new stove/oven. We were told we had to have another tech look at it again. We had that done, and after the tech trying to obtain parts to repair the oven/stove, we were told the parts are no longer available and that Choice Home Warranty agreed to replace the unit. Now they are only going to provide a gift card at Lowes for appox $298 to replace the oven/stove. We can not replace the oven/stove with that little amount of money.. What a slap in the face. Never use Choice Home Warranty, not worth the money. Pay high dollar for no return.

I loved my tech guy who came out. BUT VERY VERY disappointed that I was low-balled on the price to replace the washer. I still have to pay out of pocket just to get a reg NOT SAME OR UPGRADE machine for the 2025 times. Will be closing the account when and after I receive my ecard. And also about the ecard, why am I waiting for up to thirty days to receive it. SAD!!!! Will be looking for a new warranty company at the first of the year. Just like when I have a water leak, the tech never came back to cover the hole he left behind. SO DISAPPOINTED!!!!

Wish I can give No stars. They only wanted to give scripted answers about why it’s not covered. How do we control a power surge if our power goes out during a STORM. Anything dealing with HVAC they will give you the run around first then deny the claim. Never really needed them until now. Will cancel our plan. 100% DO NOT RECOMMEND THIS COMPANY.

Although multiple promotions were applied to reduce the policy cost & my specifications of interest were explained in advance, the case manager seemed more aggressive than necessary to make the sales. I can appreciate looking for business opportunities and revenue but when someone has preferences, they should be understood upon explanation.

The company stands behind their warranty coverage. We had had them 3 years and plan to renew. Most technicians responded quickly, especially if there is an emergency. I have recommended Choice Home Warranty to several of my friends. I can’t think of any better company.

Was very unhappy that you only covered about 30% of cost to replace dishwasher. Then you tried to issue a credit for that small amount on a Lowe's card. But you weren't going to get the card to me for 3-4 weeks. Then I'd have to wait to actually receive the appliance. I expected better from CHW based on reviews. Now I'm sorry I switched to your firm.

Contractual details regarding the benefits and restrictions (unknown to the purchaser) were never the focus of the inquiry. Pricing and length of the contract dominated virtually the entire conversation. I would recommend allowing the buyer the opportunity to view the contract before making the purchase. It would allow meaningful questions and answers. Your resolution office saved the day. I came very close to cancelling after reading the contract! By the way, tell your phone operators that communication starts at 8:30 a.m., not 8:00 a.m. I wasted 30 minutes of my life trying to reach option 3.

Technician was thorough and kind. Explained the problem to me after going to the manual for the appliance to make sure it was accurate. The only issue I had with the technician is that I could not always understand what he was saying. He was prompt on his arrival.

Service was awful. Called 3 times to check status of claim. Took over 3 weeks to get a technician out to repair my heat. It was 20 degrees with a small child but the people I spoke to didn’t care. Technician was great. Technician was honest and courteous.

The technician from Bodewell was a true professional. He was knowledgeable and in tune with my specific appliance. As he diagnosed and repaired my issue he shared his knowledge on other potential issues based on the noise we described with our refrigerator. After the repair he actually vacuumed up any mess that occurred.

It was very easy to reach someone to file a claim. It is also easy to track it online. The entire process was very smooth and painless. The technician was very polite, gave me options and my garage door and remote worked again. It was definitely not expected compared to my American Home Shield experience jumping through hoops just to get an appt.

The technician was great. He was on time as scheduled, informed me when he was on his way, explained & resolved the problem I had with my kitchen faucet in minutes and & was in and out and had it running like new again. He was polite and very professional.

Very disappointed in trying to talk to a supervisor. I called 6 to 7 times over 3 days with no luck. Filing a claim they wanted $100 payment before claim could move forward. I pay $75 each visit. Finally someone called me straighten the problem but then when repairman came he wanted the $75 I already paid over phone. Very confusing and a big waste of my time. I’m leaning to not renew my contract. VERY disappointed. I will not recommend to other friends at this time.

Response time has been very good as have the majority of the technicians. I'm on my fourth microwave repair within a year. Same issue. I have had to pay the fee every time because I'm just outside of the warranty window. I do have an issue with this. The last company that was out here was terrible. Only took 3 days for the microwave to blow the fuse. Woody's Appliance Repair.

I thought I had a good trust worthy Home Warranty coverage for my house. But once it came time to use it I found out not only the people they send out are not professional but don't have a clue on what they're doing. Over the summer my AC unit started to act funny and the tech couldn't find anything wrong. So we went through the summer and here's winter as it gets cold outside as the temperature drops into the low 20s and the heater stopped working. I put in a claim for a tech to come back out only to hear that it's the Motherboard that's gone bad and they said they would be back in a few days because they had to order the new Motherboard.

Excellent service! They came in a timely manner. They were professional and explained what the problem was! I would encourage anyone to use your service. I have used this service twice. No complaints. I really appreciate good service. This is a money saver for anyone.

I would recommend CHW to anyone buying a home that is not brand new. You call make a request, they send someone out, you pay a service fee and if they can't fix it they replace it. As simple as that. don't make the mistake of thinking you got this covered. Have your refrigerator go and then something else the next month and you are pretty much wiped out of your savings if you are lucking enough to have any. Make the right CHOICE and go with CHW. You won't be sorry.

The customer support and technician both are outstanding, experience and knowledge and the technician was professional, efficient, and courteous. He quickly identified the issue, replaced the inverter board, and had the appliance working again in no time.

We called CHW to repair our range 2 weeks before Thanksgiving. The had the repair person from LG at our home in short order. Our unit is unrepairable. After speaking to a CSR manager they have agreed to replace our unit. We will have a new unit hopefully before Christmas. Christmas ham is purchased and ready.

The surface provider was Guinco, Technician was Joshua. Guinco’s service is well organized, they kept me informed, communicated well and assessed the job over the phone which enabled them to order the parts in advance so the technician could finish the job in one trip. Joshua arrived on time, was impeccably groomed, was well dressed, and communicated respectfully and intelligently. He check the icemaker to make sure the drawer needed to be replaced and once confirmed, he was able to install it quickly and efficiently. He carried the old parts to the curb and left everything the way he found it. I was extremely impressed with him. This is the second time Guinco has done a repair for me and my experience has been extremely positive. I will definitely request them in the future.

Choice is quick in responding to the customer's requests. When requesting warranty work, within a day or less, Choice has assigned the work to a reputable company and they are on it right away. We appreciate their responsiveness as compared to another company we have an account with too.

It took me two weeks to get a vendor out to fix a spa that would not start. It was warm in Minnesota 11/25, but two weeks later after calling Choice Home almost every day and explaining to freezing temps were coming. Was -13 when they finally came.

They repairman was very good. Came right on time, clean my dryer all up, replaced a part for heating problem. Also fixed and clean my vent to work much better. All was done in about an hour and my dryer is up and running just like a new one. They were wonderful.

I was having trouble with my dryer drying my clothes. I made my claim on a Monday and I had someone out to fix it by Wednesday. And the guy was done fixing it in less than a hour. I call that quick, professional and cheap service. But also done right

We had water heater issue. It was a Sunday so we went online to make a claim and they had a tech out on Monday at 1 pm and it was repaired quickly. Our tenant is 8 months pregnant and they have 2 small children, which we mentioned in our claim. Service was professional and a great guy. We were very happy - thank you.

The technician came and was extremely professional and addressed the issue quickly. I was pleased with how quickly the issue was resolved. He explained what he did and how the issue could have possibly occurred. The entire process was about 30 minutes or less. Thank you.

Was told from Choice Sales Rep that convinced me to buy into the plan that if item can't be repaired that one of equal or less in value would be installed with no charge to me except technician fee of 75$. This didn't ha for me had to purchase on my own faucet

A garage door spring broke and we were unable to open with our 2 cars trapped inside. We contacted Choice Warranty and they were able to get a technician for the service call early the next morning. Ibrahim from MAZAYA Garage Door arrived early in the morning and gave a 10 minute heads up phone call before arriving He had all the needed parts on his truck (not common these days), was very personal, engaging, knowledgeable, efficient, and a genuine tradesman. We were more than satisfied and highly recommend CHOICE HOME WARRANTY, MAZAYA GARAGE DOOR, and IBRAHIM

I am leaving a review for Choice Home Warranty's failure to address a plumbing issue where the contractor had to cut a hole in my wall to get to the pipes. I was then told that I would have file an ADDITIONAL CLAIM and pay ANOTHER $100 for them to repair the wall that was a result of the plumbing issue. The contractor was scheduled to come out on a Tuesday during a particular time frame. They did not show...no call, text or message. They then rescheduled for that Wednesday where they showed up an hour outside of the time frame that they indicated that they would arrive.

We've had them for 3 years now. First year was great with no complaints! The second year was about the same, but we only had very small repairs to file claims on. This year (Dec 2025), just after renewing our contract, we had to file a claim on our water heater. They contracted an unlicensed (I can't find anything on the State or County's website regarding his company being licensed for plumbing) company as their "verified plumber". Now we are just fighting to get a response from CHW! Our contract will be cancelled as soon as our water heater is replaced!

Worst warranty company. Dryer not working. Very rude tech finally came and looked at it. Never checked vent hose then claim denied because hose was clogged. Lie!!!!! Won’t even send another tech. Washer won’t work on some settings and he said we used excessive force on knob. We are in our 70s and don’t use excessive force on our washer!!!!

Cost increases are far beyond inflation increases. Monthly fees are quite high and service fees are unreasonable considering a person pays more than $1000 per year for one of these policies. The biggest frustration is the denial of claims. Almost all claims are initially denied. You must then call and talk to several people to get the claim reviewed again. Once it is reviewed you will then receive an offer to receive about 25% of the value of the appliance, if you're lucky. You then need to call and argue with a few more people that will then get you an offer of 30% of the value of the appliance. After hours on the phone with them you will feel dirty and violated. Racketeering is not legal in the US, but somehow CHW toes the line and manages to keep moving forward. One should steer clear of CHW.

I just purchased a home warranty from you. I spoke with a young man by the name of Maurice. He was very friendly and helpful getting me set up, and explaining everything. I hope nothing breaks, but look forward to doing business with you folks. Thank you.

I always trusted Choice Home Warranty for any emergency or fix we may need. Thank you! Over the years, we got assistance on various issues and the support from Choice Warranty was not cordial and immediate. Will continue recommending Choice to friends.

Please whatever you do. DO NOT PURCHASE a warranty with this company. They will not approve absolutely nothing and they have the worst contractors damaging your appliances. They are unprofessional, rude and nothing absolutely nothing will be done. We’ve had 14 degrees weather in Va and it has taken them 3 weeks going back and forth collecting money and no repairs in sight. We had to hire a completely different company to get our unit fixed. If you are having any issues with this company call your State Attorney General and submit a complaint. They need to be stopped. All they are doing is scamming people. A major investigation needs to be done.

Absolutely useless, with Choice Home Warranty you’ll pay a fee front of the policy and a fee for every time they come out just for them to deny your claims. My water heater failed and they flat-out refused to cover it, hiding behind loopholes and fine print after taking my money every month. This is a basic plumbing issue, yet they denied my claim with scripted excuses and zero accountability. The whole process feels like a scam designed to collect premiums and avoid paying when you actually need service. Complete waste of money. I regret ever signing up and strongly warn others to stay far away from this company.

Last fall I selected Choice Home Warranty for my new home. I finally had a need to use them this month when my water heater failed and they are denying my $2,400 claim. On the day of failure my plumber and I both spoke to them on the phone and were told to proceed. Now my claim has been denied because I didn't also have written approval. Per their policy, I should have only had to pay $100 for the service fee. When escalating with HCW they have offered me only $200 despite admitting their staff need additional coaching.

Dimitri contacted me when he was on the way and was very efficient while he was here. Unfortunately, I have been informed that my Microwave needs to be replaced yet the labor to do the replacing is not included in the warranty program. Personally, I do not think that is right.

I'm a new homeowner and I'm so excited. I'm grateful to be able to call on CHW when in need of assistance. The gentleman who answered my service call was kind and knowledgeable. I appreciated his smiles and his patience. He was also punctual and considerate.

Our built in microwave kept going off. Nothing I did fixed the problem so I contacted Choice Home Warranty. I went on their website and typed in my problem. I received an acknowledgment and within a day I had a text from a technician setting an appointment.

The technician was professional, knowledgeable and respectful. Completed the job in a timely manner and job well done. I'm very pleased. When he called to inform me that he was on his way, he arrived within 15 mins. Respected me, my home and my dryer.

Excellent customer service. Explained everything in detail. Explain billing. What the warranty cover. Very happy I made this. Had bad experience with other home warranty companies. Looking forward towards your services if needed. Will recommend your services.

When I submitted my claim I listed that defective part in the dishwasher. When the technician arrived he looked at the dishwasher, took photos and said he would need to order the part which would take 5+ days to get. Still waiting. I just don’t like assigned a technician who doesn’t carry parts with them.

Entered 2 claims this past week. 1) To repair the springs on my garage door and 2) my garbage disposal. In the past I would receive a phone call from the tech to ask if dates would be good for me. I called numerous times to reschedule, held for 20 minutes a few times was then prompted to leave my number and I’d get a call back. Never happened. On the garage door 2 springs were required (one was broken but the other was not but was clearly over 20 years old and would need to be replaced shortly). Only one was covered, so I had to pay $300 for the other spring. On the disposal, time was quoted between 11-3. The tech showed up at 5:30.

Excellent Service! The tech was very courteous and knowledgeable! Good job. Well done! Keep up the good work! Outstanding service and performance. I would definitely recommend this company to my friends and family. The tech was on time and very polite.

Not completed. Just ordered parts. Had difficult time working with Whirlpool to get scheduled. Had to call 6 times. Introductory phone tree is nearly impossible to get through. Little or no follow up conversation. First appointment was a no show. Ultimately, they did show and were very respectful. Quickly assessed the problem and ordered parts. Waiting ….

Tech arrived, asked about the problem and diagnosed the problem. Issue was created on construction and needs new wiring. Claim denied by warranty as it was not built to code so paying out of pocket. But service company price is fairly reasonable for work to be done.

Appreciate you getting out so soon. Tech was very nice and knowledgeable. He find the problem and fixed the problem immediately. Rung me up a receipt and was on his merry way. Would use him anytime to address my problems and fix them. Thank you so much.

Great experience from start to finish. The plumber was punctual, attentive, and took the time to clearly explain what was going on and how it would be fixed. Everything was handled professionally, and I felt confident in the work being done. I would definitely recommend this company to anyone needing reliable plumbing service.

After leaving a message today to speak to a rep at CHW about filing a claim, the call was returned literally within minutes. I spoke to Akim(?), who was very helpful and within a few hours of filing the claim, I had an email stating that a repair tech will be here tomorrow. I appreciate the speed of these transactions. In the past I have also had very good experiences when needing their help. I'm very happy to have this service available to me at all times.

I just signed on for 5 years with Noah and am hoping for a better experience than I has with Select Home Warranty (but I can't imagine anyone could do worse). Noah was patient and kind and answered all of my questions and made me feel incredibly comfortable with my decision to make a long term commitment to Choice. Fingers crossed I won't regret it.

Although he was very helpful and was able to assess the issue immediately, I was not happy with expecting him during the 11A-3PM window, yet he didn't show up until 4:20PM. Had I not called at 2:30PM to see what time he would arrive, I would have still been waiting at 3P. In the future, please be considerate of customer's time. No one has time to sit for 4 hours and then an extra hour and a half pass the window time. The proper thing to do is to contact the customer to inform them that you will not make the scheduled window.

I just recently bought this home. Everything in it is three years old. It did not come with a home warranty. I'm 77 years old, retired, 100% disabled Vietnam vet. I do not want to have to worry about "What to do now" when something breaks... Hence... Choice Home Warranty gives me some peace of mind knowing that when something happens... it's covered.

Over the past 18 months, I’ve had several claims and every experience has been excellent. Service technicians were dispatched quickly, arrived on time, and resolved each issue efficiently and to my satisfaction. Most recently, during a cold spell, my furnace went out. A technician came out the very next day, and within 48 hours I had a new furnace installed. Even though I paid a portion of the cost, it was far less than I would have paid without the warranty. I truly appreciate the fast response, quality service, and peace of.

I’ve had Choice Home Warranty for 6 months. My first claim-for an AC blower motor—was denied because they said I had manufacturer coverage. The manufacturer tried to send the part, but Choice had no certified technician at the time. When I found a certified company, Choice still denied labor coverage. My second claim was for plumbing— they delayed three days, and the plumber wanted two more. The plumber warned me that Choice just charges $100 per claim for someone to come out, look, and leave. Be aware: you'll pay $100 each time with no results. I contacted other home warranty companies-they confirmed they'd cover labor even if parts are under warranty.

Leo did an amazing job checking out my dryer. Haven't got to see if it works good but he was prompt and courteous. I would definitely recommend him for the next time. I have previously not had great results with Choice Home Warranty but this time it worked good for me.

I summited a claim & took the day off work to meet the plumber dispatched by Choice Warranty 48hrs after initial report of no hot water. The plumber was a no show. Another day off work to meet the 2nd plumber. He was dispatched took the part number needed for repair part, & 5 days later I'm informed by Choice Warranty he cancelled the job & they need to reassign it to another plumber. In Los Angeles Choice Warranty has trouble finding a plumber who will see the job through with them. I swore after the Army I would never take another cold shower, Ha, Ha, 7 days & counting without hot water.

Very impressed with a young businessman who was knowledgeable, Courteous, and willing to change appointment time for me. All people appreciated kindness and senior citizens appreciate it even more! I've been with Choice for a long time - sometimes the wait for service is rather long but this was done quickly. Thank you very much. I am sorry that my relative and friend did not have good experiences

While the response time in approving my claim and scheduling the repair company was great, that’s where my satisfaction ends. The repair company ordered the replacement part. The part came in within 2 days and the repairman scheduled to come out. He didn’t show so I called. He said he was told the part didn’t come in so his company had to order it from Amazon.

We were very pleased with our experience with the house warranty. We reported and within 2 days we had a date/time and company name of who was coming to fix our problem. We were also very pleased with Alma’s Appliance who arrived when scheduled and fixed the problem immediately.

The phone call was direct yet adequately detailed, was honest, was informative, and all options were made known. And afterwards, all instructions were clear and contact information relayed. The whole interaction was warm and professional. It could not have been better! Thank you!

The system for repair requests is easy and simple to follow. I did my request via the internet and I was contacted by a technician shortly after making my request. He arrived, was extremely professional and explained everything step by step. The repair was done and it was a very rewarding experience. Thankful for the Choice Warranty program that saved me money!

This is the first time I have had to use an AI program. I don't like it. I want to speak to a human. I had to repeat several times on both calls I made today. Please give me the option to speak to a human. I asked to change my card on file, but the AI voice did not accept that request.

Donnie from Iron Mountain Construction came in to assess a plumbing issue in my bathroom. He was courteous, informed, communicated well, and quickly identified the issue and prompt fixed it. He explained the process moving forward and what can happen if the issue comes back. I am very pleased with Iron Mountain Construction.

It was a very quick review of my oven. Oven door doesn't close and I had a small fire last week in the oven. Part of the wall is burned and charred. Repairman did a computer check that showed no parts available for my 1982 GE oven. I'm grateful that CHOICE Home Warranty agreed to provide a gift card to pay for a portion of a new oven. Waiting for the gift card to arrive.

Adam was very Informative about the plans available. He also provided information on the savings for a long term plan. I recommend that a call be made in order to find out about the Senior Plan which offers great savings. I was referred to this company by a friend who has been a customer for several years.

I am filing this complaint against Choice Home Warranty for wrongfully denying my legitimate claim for non-functioning electrical outlets due to damaged in-wall wiring. The denial appears to be based on speculation rather than evidence, and it contradicts the policy’s coverage for electrical systems failing from normal wear and tear. CHW denied the claim, stating: “the electrical wiring is damaged in the wall… This type of damage does not constitute a normal wear and tear failure” (referencing Section A2). A representative later stated over the phone that CHW does not cover wire tracing and that it “appears” to be a broken wire. Issues with the Denial:

Stay far away from this company. I was told they would repair or replace item, never saying they would replace at a quarter of price of item. My dishwasher is 1000 dollars. They gave me 358 and doesn't include them coming back to install item so all that amount covers is install

Mr. ** very knowledgeable about the issues and he made so easy to fixed the problem. He gave me some recommendations of the other problem that will be soon becoming the big problem. I followed his advice and I went ahead and took care of it. I appreciate his kindness and thumbs up to his organization/ company that he works.

Filled out claim on a Sunday and got an appointment the very next day. Repairman called 30 minutes before appointment and was on time, actually early. Videoed the entire diagnostic procedure, a dishwasher leak. Turns out couldn't find any leak, but it was all videoed. Very happy with service.

I was initially very disappointed that I had to wait 8 days. I’m glad it wasn’t my heating system. The technician was actually early, which was great. He diagnosed a programming issue, which he took care of. He left and we used the dishwasher and had water all over the floor. Luckily, we were able to call the technician; he was still in the area and returned. He tightened a loose connection and the problem was solved. The cause of the loose connection is mysterious.

My technician was communicative, prompt, and very friendly, knowledgeable, and professional. He was able to quickly diagnose the problems as they are common with gas stoves and he knew just what parts he needs to get our oven and burner working again, which was a great relief to me with Christmas being next week. Looking forward to finishing the repair so we can bake that ham! I am a very satisfied customer and would highly recommend my technician to anyone experiencing stove issues.

The service professional was timely and very efficient. He helped me understand the issue. I have appreciated my relationship with Choice and its quality of service. I will recommend it to my friends and family as I move forward in my home. Happy holidays!

My heater had problems during very cold days. Comfort Pro answered my claim the next day. They are professional and respectful. Daniel S identified the problem quickly and fixed it. He was also very helpful addressing my concerns. He is very knowledgeable and patient.

Excellent service and professionalism, T&T fixed the problem very quickly and advised on what the problem was and how to ensure it does not happen in the future. There was broken glass clogging my garbage disposal and they fixed it very fast and with no hassle. Left the area clean as a whistle. Thank you T&T.

The person l spoke with, Angel gave me a hard time after I changed my mind after giving my credit card info. I did change my mind after reading several posts of poor reviews. I asked to cancel my order at 7 or 8 times, but he never acknowledged my request. I finally had to hang up because he would not stop telling l was making a bad decision.

The repair person was great! I just have a problem with time it took to get my Refrigerator repaired. About a week. Certain repairs need a quicker response time. I had expensive medication, and food that need to be refrigerated!!! You need to do better on Certain appliances repairs, and situations Choice! Other than that everything else was find.

Wonderful and pleasant plumber! Arrived on time, was professional, friendly, and explained everything clearly. Worked efficiently, showed great attention to detail, and left the area clean. Honest, reliable, and truly cares about quality work. Highly recommend!

The technicians were courteous and nice. They explained to me what was going on and what needed to be done to fix the problem. They were in constant contact with me throughout the process and assured me that they would take care of the situation and all would be fixed.

Great customer service and quite responsive attention to our issues. We've been members of this warranty service for many years and are comfortable with the service they have committed to the contracts we've been under over the years. I think we're going on our 3rd contract and are satisfied with the results this far.

I was very pleased with the technician. He diagnosed the problem very quickly, replaced and charged the bad compressor replacement for my refrigerator. He was very courteous and professional and was very proficient at the repair process. I would highly recommend him for similar repair work.

Both technicians who helped us were professionals. The arrived on time, knew what to do and explained the process to us. The company, VIA Appliance Repair in Crofton MD, was communicating with us, rescheduling appointments for our convenience. Great experience!

Choice Home Warranty, schedule an appointment for service requested immediately for service needed in my laundry room, where water was leaking. Mike called ahead to confirm the appointment and when he would arrive. Mike was outstanding with his services and expertise. Completed work within an hour.

I would give a higher rating if my issue was resolved but still waiting to hear what the fix is. I’m hoping to hear something soon. Can’t buy any food for the house without a working refrigerator. I’m hoping to have an answer soon. I also realize the holidays are right around the corner so let’s not drag this out.