Choice Home Warranty Reviews

Kitchen faucet leaking. Technician and CHW did a great job. Cheers Chw team. I have few family members that dealt with Chw. They are pretty happy, I had at the beginning with Chw some issue. Get to point. They solve a issue bit. I will continue get the service from Chw.

The Technician was great and handled the issue the day, however the garage door spring ended up not being covered. It was really disappointing that when my contract it seemed like it was covered. I then see the really small fine print. The springs are not covered even though that is what allows the garage door to open.

The technician was awesome!! But I am very dissatisfied that you guys are not paying for my water heater. It clearly states on the front that you cover water heaters but then you tell me to go read some Section D where it states it doesn't cover the tank itself. Then on top of that you want me to pay $85 for something you couldn't help with.

Never performed his job. Called 3 times and no returned call back. 8 weeks since they were here and never heard from them again. I don't have forty words to say about this vendor, maybe his should be taken off your vendor list.

I recently had a toilet (wax ring) problem which prompted me to consider home warranties. I reviewed several online and your sales person completely explained your program and allowed me a senior citizen discount which I felt would be a good decision.

The technicians arrived on time, did the repairs and left. They were professional, skilled and kind. This is exactly how I want to see Choice Home Warranty. Still disappointed with Sears repairing my refrigerator. I hope that they will do it finally.

I have submitted a claim for my washer and dryer, the rep who took my call was very professional by taking the information and dispatching a technician who set an appointment for Monday March 7. I will provide an additional review based on the technician keeping his commitment and showing up to diagnose and providing an solution to the problems.

My claim is yet to be taken care off. Why send a technician out to look when I have told you the problem and another appointment has to be made to come back to repair, which is into the 2nd week. Promptness is not Choice's best suite. I can not say I will recommend CHW when I am not please myself.

Bought a 3.6 Years Complete Warranty Plan for $ 1407.00. In case of Any Breakage Warranty will cover it Labor & Material. Service Fee will be $ 65.00 Each Time for Unlimited Service Calls. So through this warranty, I can get a peace of mind. In my opinion, it is more than worth it. You can pay in 4 Installments as well. Customer service was great.

I called to purchase a home warranty yesterday. Spoke with representative Miles. Courteous and a good sales person, so I agreed to purchased for one house. He asked if I had an additional house I needed a warranty for. At first I said no. But he convinced me to buy for my second home, I asked what additional discount IF I buy for two homes. Miles first offered bigger additional discounts if I purchased for 5 or 6 years.

Our 15 yr old washer quit working. CHW sent out My Appliance Guy who was honest and wonderful. We have to buy a new machine and CHW is sending us some money to help pay for it. Ms. Keri ** helped us and was wonderful. She had a representative call us who was great. We appreciate CHW.

Justin ** was extremely pleasant and informative. I really wasn’t looking for a home warranty but realized I needed one. Justin said he would give me a discount on what I would pay, I had to go for that. I just have to wait 30 days and I’ll feel secure.

Kayleigh was very helpful, professional, and efficient with the change over to the new home owner. I also purchased my new home policy today as well. She was informative and gave me several choices to best suit my needs. She explained everything to my satisfaction.

The Technician was here bright and early yesterday morning and checked our unit that is not working. He made a list of what he found wrong and recommended that the unit be replaced as it was in bad condition. When Choice Home Warranty received this information he was told to not do anything. My wife and I are old people. I will be 87 next month and my wife will be 85 in August. In the past CHW has always been great at taking care of our needs and have recommended you to many of our friends. It says in the contract that you will repair or replace if needed. We don't care which we just need it working. If we don't get taken care of then we may change after many years of being customers to someone else.

After request for service was made, and service appointment by Choice was soon forthcoming, I was kept informed via email until appointment day arrived and then the techs took over to pinpoint arrival time. Techs were very respectful and knowledgeable. Problem was soon diagnosed and fixed. I paid my service call fee and that was it! Unit has worked well since.

The repairman showed up as scheduled, was here about half an hour and then came in and said he would have to get an approval from you to do the repair. I have not heard another word, only got an e-mailed receipt for the $85.00 I paid him. Please check into what is happening. Thank you.

They scheduled a repair for over a week after we called it in. That's a long time to wait for hot water. They didn't care. And then their "professional" (who sounded like he did not know anything about running a business when I talked to him on the phone) canceled so we got to start over. Still have no hot water. Save your money and pay out of pocket. This is a waste.

Great service but I do not like talking to a computer. Would rather talk to a real person. Hopefully a real service person will call and not a mobile computer. Past service has been outstanding. Thanks for your usual great service.

We received a Choice Home Warranty as an addon to purchasing our home. I now wonder if Realtor get a large kickback just to get us into the system. We used the warranty once. The fees for coming to our home to assess the problem were high. Once approved, the service person informed us he had a personal issue and did not know when he would ever come back out. Choice would only send another service person without another fee. We had the issued fixed by another company at less cost than the original evaluation fee. Once your warranty expires, be prepared to be inundated by renewal solicitations. We have repeatedly said we will never renew, but yet we continue to be harassed. We have had 5 contacts this morning. Just don't sign up. Never sign up even if it is free!

The technician did a great job. He was professional and pleasant. He called to alert us as to when he would arrive and was on time. The only reason that I did not give five stars is that it took several days to get the replacement water heater.

Early in process. Submitting claim was straightforward and simple. Process is 24 hour call back, so we will see what happens going forward. I will withhold any final comments or feedback until the work is scheduled, assessed and completed.

Technician reviewed the problem, came up with options, did not do unnecessary work, suggested next steps and will report to the warranty company. We have not received the update from technician nor warranty company. We are waiting to hear and have only had some miscommunication from the warranty company. Could use some live communication or contact. Looking forward to hearing soon.

Since I am getting older and am increasingly more unable to do my own home repairs, I thought it would great to get help. A home warranty seemed to be in order. Ordering it took little time. The salesman was extremely helpful. I am very pleased. Looking forward to using it the next time something breaks down.

I have had a good experience with this warranty company. There have been a few items in my house that have needed some addressing and they have been prompt in finding service in a few days or less. The only thing I was disappointed with is that they didn't cover a shower leak. We had to come out of our pocket for the entire cost. Luckily it was under $500.

This time I had a great experience. The Home Warranty Representative promptly set up a claim, and ensured I was aware of all changes. Nathan (Power Design and Illuminations, LLC) was sent to fix my Exhaust Fan. He is a 5 star professional who quickly diagnosed and repaired my fan.

The Sears technician was FABULOUS. Efficient, knowledgeable, answered all questions... He has been the best technician Choice Home Warranty has sent. He was on time, worked diligently, had the part, he knew refrigerators, took the time he needed, was respectful, wore a mask. All other techs sent in previous claims were HORRIBLE...

He replaced the mother board. He was was very efficient and it didn't take him hardly any any time at all to diagnose the problem and get the the correct part and replace it. Then test it to make sure that it was working properly.

We are very pleased with Choice Warranty. Our washer made a loud noise throughout most cycles. The Choice Warranty repairman thoroughly checked the washer. He said it'd be expensive to repair the bearings due to its age! Choice Warranty notified us that we would receive money to help purchase a new washer. We're very happy as it's about half the cost of a new washer! We've only been members of Choice Warranty for less than a month! It was very easy to work with Choice Warranty!

Polite, Timely and Knowledgeable. I was happy to arrive at home to a working and new garbage disposal. This is the first time I've used my home warranty and I'm a satisfied customer thus far. The deductible is reasonable and the scheduling was fast and hassle-free.

The Refrigerator found some broken wires and Service rep was very good of finding the problem and fixing it. Rep was very good of finding the problem. After fixing the problem he tested everything to see if the refrigerator was working to our satisfaction.

Technician was knowledgeable, prompt, courteous and professional. I was given a time window then I received an email with a tighter window frame then a message when the technician was on the way. The assessment was completed quickly. Overall, this was a good experience.

Representative asked to confirm my email address and phone number for the 1st time. I discovered that my email address was incorrect for almost 11 months. This explains why I have never been able to enter a claim online. Should have been done day 1.

Extremely helpful and knowledgeable. I was stuck on trying to find a way to protect my home appliances without breaking the bank. Michael helped me to navigate the home warranty plan based on my home and my needs. There was no high-pressure sales pitch. Would recommend to anyone seeking coverage for their most valuable asset, their home.

As a home warranty company, you should not be denying service to your customer. How can you determine that my issue was pre-existing if the system was working until I called to file a claim. Not only was the home inspected by a home inspector, but also a licensed technician prior to closing. I expect Choice Home Warranty to hold up and value this policy.

The dryer was not heating up, the repair took 30 minutes. The repairman determined it was the fuse, replaced the fuse, checked the dryer vents, cleaned out the lint box, checked the complete system. He was very thorough and clean.

I could clearly understand the salesperson who I dealt with over the phone. They promptly sent over confirming information on my payment and the contract. They honored the pricing and timeline they committed to. The salesperson was friendly, not pushy and gave me several options for my contract to choose from if I so desired. It was a pleasurable experience dealing with this company on the contract/warranty and I would recommend them to others.

I contacted the warranty company and within an hour I was contacted by the contractor. They arrived on time and assessed the issue immediately. The parts were not on the truck so he Obtained the necessary parts from a nearby supply house, returned quickly and completed the job. The system works wonderfully now.

Whenever I have had a problem with anything breaking down in my condo. Whether it's my dishwasher, Air Conditioner, or an Electrical problem Choice Warranty always responds quickly and sends out wonderful service people. I always recommend Choice Warranty to friends and family.

Excellent service. Timely and professional. Looking forward to completion of repairs and sharing program with other community members. Didn’t expect service call on Sunday. Very service oriented and knowledgeable of appliances. Thank you for great service from contact to completion.

The agent, Abe, was very knowledgeable and courteous. I was not inclined to take out the policy, but after our discussion, I decided to give it a try. I think it is going to give us peace of mind regarding the systems of our home and appliances.

I had been checking into different home warranty companies. I filled out the online information form. I received a call a short time later. I was able to speak with a representative quickly. I explained my situation being a disabled wife of a veteran. He informed me of some great options offered to veterans. I was able to get a home warranty that is great for veterans. Thank you Choice Home Warranty.

When the Choice Home agent called me I actually thought it was a scam because the pricing and coverage was so much better than our previous home warranty company. The agent was super helpful and got us a great deal.

Choice kept me informed of what was going on from start to finish. Filed two different claims on Friday and by Saturday afternoon, a repairman was at the house taking care of both appliances. Filing was easy and they only charged me for one service charge to fix both appliances. The repairman was very professional, polite and on time. Explained what he was during the repair and what he found wrong. Would highly recommend Choice Home Warranty.

Nicole ** was very professional and an excellent customer service skills. I had made up my mind from the quote I got online that I will not buy the service home warranty package but when Nicole called she was patient, professional and was well knowledgeable and was able to get me to buy it right there over the phone. She did a wonderful job!

Abraham was a great help. We are buying a new home and would like all systems covered under warranty. We have used Choice Home Warranty in the past and were very satisfied with the coverage. Look forward to working with Choice Home Warranty.

The technician was Great! He was also training someone and they communicated well together and with us and they performed a great job. Our washer was fixed and running well upon completion. I definitely would recommend Choice Home Warranty and their assistants!!!

Fast response: filed claim via email on Sunday evening. Appointment was made for a Monday morning service call about 1 hour later. Tech was at our house by 930 am. A part is being ordered to complete the repair. Tech was courteous and helpful.

I called CHW because our fridge wasn't working. Very long wait time to talk to someone so I left the call back number and they said I would not lose my place in line. Never heard back from anyone. Called back the following day and finally got through to an automated system that did process my claim. After submitting my claim everything went very smoothly and was notified within 24 hours of my appointment. Other than the customer service not answering they did do everything they said they would when I purchased the warranty. Thank You for the help and we are so glad we have your warranty.

I was surprised by the lack of information given to me by both Choice and the Installer. I asked for a cost breakdown and did not receive it. I still do not know what I paid for other than one lump sum.

My claim is under review. The technicians that responded to my claim were great. What I thought was the problem wasn't and they didn't quit until they found it and then the claim was denied. And now we wait and wait. I've been assigned to a reviewer. Have yet to speak to her.

The Father/son team of AAA appliance went above and beyond to help me… They are knowledgeable…courteous…professional… They were wonderful and I highly recommend them..They kept me informed as to what they were doing through the whole process…They handled the problem expeditiously…Again..I highly recommend them…

We have had CHW for the last 2 years for our house and rental property. We had a plumber show up in an unmarked vehicle. He was on the phone with someone trying to figure out what was wrong. My husband knew much more than this so-called "plumber". This was not our first time seeing unprofessional technician from CHW. We paid service call fee and he took pics, we didn't hear back from either CHW or the technician for a week. I had to be the middle person to figure out what the hold up was. Basically my plumbing leak went on from 2/7 to 2/22 when This claim was eventually denied due to improper installation and is not up to current code.

Technician was intelligent, knowledgeable, friendly, informative, and fixed all of the problems I was having.. Home Choice referred Kintex Plumbing, I was impressed by their Timely service and quick response to my problem. Etc. etc. and etc.

The representative demonstrated his knowledge of work. He explained the situation well. He came on scheduled time to fix the water leak in the machine and identified the problem. He made sure to run the machine to see if the stopped. The problem was fixed. Great Job done the rep.

The response was fast. The tech had to order a part and came back when the part was in. The tech made the repair and did a good job but did not put the back cover of the refrigerator back on all the way.

Shemar phoned me and answered all my questions and was very easy to talk to. I wasn't really ready to switch warranty companies but I felt so comfortable with Shemar that I decided to give this company a try and see how things go. I had become very disappointed with contractors from American Home Shield so I am hoping to find the contractors with your company are local and knowledgeable.

The technician worked very hard to make repairs, but the problem could not be resolved. He gave a report to explain the issue to Choice Home Warranty which resulted in a fair offer to replace the refrigerator. The technician put everything back as he found it.

Jay responded and accessed the water heater, regretfully CW did not cover due to rust and corrosion however if the element was not leaking it would have no rust and corrosion. I truly hope that CW reconsiders the decision to reimburse me for the unit which I had to purchase due no cold weather and no hot water which is a necessity, I’m not able to wait for CW to sit on the paperwork for decision while we don’t have hot water.

Plumbing problem. We were told we needed to wait 10 days for a plumber! As you can imagine, we needed help within 3 days at most. We had to hire and pay for a local plumber on our own. The reimbursement process was not honored because their notice was sent at 12:05 a.m.! Therefore, when I woke up (CST) I attempted the reimbursement process at 8:35 a.m. and CHW refused our request. A local plumber with good reviews said they do not work with home warranty services because they either don't pay, or it takes 6 months to get reimbursed.

Our furnace was making a loud noise, when it turned on and during use. The noise was gone after they came and tightened some screws but it is loud again just a few days later. The two men who came were very nice.

Just began claim moments ago; waiting for contractor contact. Furnace acts like it wants to run; prewarm fans come on, but then shuts off after 30-45 seconds. House was 60 degrees this am without furnace; in February in Kansas, that's chilly.

The technician was very professional when he came to our house. He took all appropriate precautions for COVID-19 and was quick to diagnose the problems we were having and propose solutions. Unfortunately, the plan did not cover the expense so I will have to come out of pocket.

Preston, the Tech from G-1 Plumbing was on time, conscientious & courteous. He corrected the drain issue to the extent he could with the equipment he had. He also installed parts to correct the 2 running toilets. I do not believe he was sufficiently knowledgeable with the inner parts/components of my tub faucet to stop the leak. The leak was worse afterwards. He submitted a work order to CHW with his recs. I did not fully understand what CHW's response was. CHW acknowledged the faucet needed replacing but said it was under a "builder's warranty." I built my home in 2005. After 17 years I doubt there is a warranty. I asked Preston to cancel the remaining faucet work order. Next, I called a Friend who was familiar with my faucets & builder. He came out, cleaned the inner faucet cartridge & stopped the leak. He did say the cartridge needed to be replaced. I paid him out of my pocket.

Great technician, explained the problem and preventive measures. I would definitely recommend this company to my friends and neighbors. Thank for sending them out. I would also recommend Choice, for their fast response time. I have been with you guys since I purchased my home in 2020.

Our refrigerator started making some weird noises this weekend. We submitted a claim on a Saturday, a weekend, and the service appointment was confirmed in a matter of minutes. Choice Home Warranty has the fastest, most professional, polite and caring customer service I have experienced in any home warranty program and I have dealt with several home programs. Choice also have the best service providers as while. Thank you Choice for all you do.

Due to a family emergency I had to cancel the appt. I received a call from GMW about the appointment and I advised that I would be canceling the work order. While I never met him he seemed to be friendly and most willing to come check out the problem on a Sunday. I don't have anything negative to say about this particular vendor. The problem seems to have corrected itself. Thanks!

I have had a very good experience with Choice Home Warranty. It gives me peace of mind when things break / don't work. I have used this company every year. In fact, I just requested service today for another item not working. At the very worst, I break even on my investment. At the best, I have saved hundreds of dollars, at the minimum.

This entire claim process from start to finish is fast easy. It’s not hassle. They find the contractors to fix the issues and you can sit back and not worry about a thing!!! The techs are reliable, communicative and honest!!!

My only incentive for writing this review is to stop someone from wasting their time and money with this company. It’s been so frustrating it’s to the point of being comical. I currently have two claims open. One I made 8 weeks ago for my oven, still waiting for it to be fixed. The other is for my furnace. No heat in February is not safe but it continues to drag on much longer than it should. An apology from the company is so empty and meaningless. Please don’t waste your time and money.

The job that the gentleman did fixed the problem. I was very pleased with his work. It took very little time and he explained to me what the problem was and that sometimes the bars get rusted. He told me what to do as far as not getting anything too close to the wires because they can overheat and I really appreciate it his advice and his service.

Had great service, did his repair service excellent. He was on time. He loved his job. I would Recommend Choice warranty to my friends and family. Very happy with the service. We will be With this company for a long time to really like. So thank you for having such a good plan for people

I reached out to Choice Home Warranty because I hit my breaking point with our current home warranty company, AHS. Choice provided an amazing initial experience. They clearly care and have a better, more client-focused, support model. They took the time to explain all the options to me, and their pricing is way better than what I was getting with my current company. The key though, is clearly going to be the customer service. I CANNOT get to an actual person when I call my current company, and we have four properties with them so it's super frustrating. Choice assigns you an individual account manager. I already have more ways to contact an ACTUAL person at Choice than I could ever have with the prior company. Thank you for restoring my faith in the home warranty business.

The gentleman who sold me the plan was knowledgeable and friendly. Not high pressure. This plan is significantly cheaper than my previous one, especially with the 6 year lock in price. I haven’t yet used the service so I hope it’s good. Since I can cancel at any time I’m not worried. Glad to pay less monthly as well

Could find no leaks. Just poor pressure sprinkler system and house have poor water pressure. No leaks detected anywhere in or out of house. Checked all places. Also had water company come out to check also. Plumber Chad ** from Mr. Smith Plumbing came out and checked system out.

The guy explained to us the best way to keep our plumbing system working without harsh chemicals in our septic tank. He was very helpful and wore booties so that he did not get the floors dirty. I would recommend this guy. His name was Christian. He was very respectful and helpful. He may come back and do another job for us.

These guys were great! Communicated about their arrival days in advance and right up to 15 minutes before they arrived. Our washer was making a banging noise in the spin cycle and thought it was a stabilizer absorber for sure. They took their time and analyzed the problem. It was something simple and easy to fix. They repaired it right on the spot. No downtime for our washer! Really friendly and knowledgeable.

I was ten years with last company till they lied. Please be honest. The. Company you sent was excellent. Could have been sooner but was still worth lt. Thank you again. Hope you keep the good work up. l will be as loyal to your company.

Got technician scheduled for next day. He called in advance, showed up in time slot, was very nice and knowledgeable and changed breaker quickly. He had the part in his vehicle and was able to change faulty breaker immediately.

This was a wonderful experience. One day after I called Choice, an electric company (ACE10 Home Services) sent me an email with the next day to solve the problem. The technician called me that he was coming here and when he showed up, he listened to the problems and solved each quickly. Praise goes out to the company but most of all the technician!

We were able to have our refrigerator serviced the same day we filed our claim.! It was obvious something was going out on our fridge from the loud noise it was making. Andrew was very knowledgeable and had the parts he needed and got it fixed same day. He cleaned up after he was through. So thankful we didn't lose any of the food stored in it.

Very good lady called me on my cell phone right after I indicated my preference for a quote. She answered all my questions and explained everything clearly, so now I have a good, solid home warranty. Thanks for everything.

Do not purchase a warranty from this company. Our oven couldn’t be fixed and they offered 1/2 the replacement cost and we have to pay to have it installed, we are also out the service fee. There was no negotiation or reason for the money offered even though I asked several times what the amount offered was based on.

I have had other home warranty companies and this one is the best so far. The technician was awesome and did exactly what he was supposed to do!! I definitely recommend him!! I also recommend this home warranty as well!!

The plumber was courteous, respectful, punctual, professional & very knowledgeable. He showed me the problem & explained how he would address it. After he repaired the problem he returned the area to its original clean condition. I would highly recommend this company to family & friends.

Polite, knowledge and pleasant to talk to. Every item was completely covered. I will truly enjoy working with this company, I see why it's rated Number 1. Talked to other companies to compare program and by far this was the most complete and easiest Home Warranty Program to understand and enjoy with minimum tasking.

Dennis was right on time though he had to put on chains to access our road and driveway. He was very efficient in his work and diagnosed the problem within minutes, ordered the part and made an additional appointment to fix the leak. Choice made it easy to make an appointment and have a service repairman in a timely manner.

I spoke with Stanley yesterday, I continue to get denied for every thing I need fixed at my home. When I purchased this warranty I was persuaded by the sales rep of when my ac broke and I would have CHW to help me with my hard ship. Well my ac leaked freon and CHW is denying me saying that a freon leak is not normal wear and tear! What a Joke!

I read great reviews on your company and spoke with Nathan who was concise, helpful and congenial. I am looking forward to the 6 year coverage and reasonable prices. I hope that your company will provide the service I've been led to believe is excellent, reliable and efficient.

We have called several times about the same heater needing repaired. Many times it was about waiting on the parts needed but after the heater had gone out for the 3rd time during cold weather conditions, we finally got a call from the contractor stating that the parts and labor were being covered up to a certain amount and that we were going to be responsible for paying the remaining 1000+ dollars that were not being covered by CHW. After receiving another call from the contractor, he stated that we were getting a whole new furnace but that we would most likely end up paying for the labor not covered. This leaves us feeling uneasy about the home warranty coverage we purchased and I have had very little contact with the staff at CHW to keep me apprised of the situation. I am confused about this whole situation and am beginning to feel frustrated on my one of very few days off that I have to be concerned that I may be paying for more than I should.

My heater for my house was not working and I put in a claim and got a respond on the same day for 1:00pm to 5:pm. When I got home at Noon the heater was working so I canceled the appointment, but I got fast response which was nice.

Had a issue with sewer, took a good 2 weeks for them to finally inspect issue then denied claim, during the process told a couple of lies, in regard to what the plumbing company said, and what they claim.

Overall, the agent who helped me was great. The only problem I had with our conversation is that the agent's speech was way too fast!! Words and sentences were all run together, made it hard for me to decipher what he was saying.

He seemed to be really confused. I had to explain it several times. I had already filed the claim on a microwave but it took a while for them to get it done and so I had to refile it. It was hard to hear each other too. We had a bad connection.

My a/c stop to blow air, I did my claim next day. They did an appointment with HVAC company. The company call me, they come and fix it. The technician very kind and respectful. The job turn easy, simple and efficient. Great company.

I had a lot of difficulty getting a technician to come. My first appointment was a no show, my second was cancelled 5 hours before it was suppose to happen. Both times I had made adjustments to my work schedule to be home. I spoke with a representative on the phone about it and that we were 5 days from my initial request, and I had 2 appointments which were no show or cancelled last minute. She just kept repeating the same thing and was mostly unhelpful. I had a 3rd appointment, and I received an email that had the time and date wrong so I had to contact the technician first thing in the morning to confirm what we discussed.

After several loads of wash, there was a abundance of water under both the dryer and washer. Upon further inspection, I could not find where water was leaking. Service tech arrived, inspected washer, ran several cycles, and could not find leak. Tech then explained several areas where possible leaks might occur.

Ravi ** was superb in explaining coverages and protection plans. He made it easy for me to understand. He was very detailed and answered all of my questions leaving me completely secure to purchase his recommended plan. I compared to other plans and what some of my friends have shared about the "other" plans (not Choice) that were not given the best service when needed. I am happy to have selected Choice Home Warranty to protect my investments.

Ice and water maker on the fridge stopped working and was leaving a puddle on the floor before we shut the water off to the fridge. Mario found the problem and fixed it quickly. Very friendly, explained what he was doing, and had it working properly in no time. We would gladly use his services again if needed.

Technician came out and fixed dryer belt, then dryer would not heat. Another vendor came out and fixed problem. Was very satisfied with second vendor who went out of his way to investigate another problem which resulted in another claim.

The technician (Tony) was very courteous and efficient. I really appreciated that he had the needed parts on his truck and was able to complete the repair in just one trip. That was a really plus and very much appreciated.

Friendly yet professional. Technician was very knowledgeable and solved issue quickly. Appointment to service arranged quickly after claim made. Technician listened to issues quite attentively and knew what to check to solve issue. Would recommend this service company. Pleasant experience.

Technician was prompt to answer phone, arrived on time and very courteous. He answered all my questions and explained when I inquired of his methods. I would use this technician and company again. This was my second time with this company and technician.

I put a claim in during the morning and the serviceman was here at 5:15 PM. He knew what he needed, checked his inventory and found it was in his truck. He replaced the parts, tested the machine and we were good to go. Very happy!

First contractor had 2 no-shows and was non-responsive when we tried to call. Second contractor was fine, however, time was lost 2 days by wife from work while being available during no-shows. Have no issue in past with Choice and understand that employers are having worker shortages everywhere. But a courtesy call by the contractor would have been appreciated.

Choice warranty took my claim for my broken washer in the same day I was booked with a future appointment with Sears home service repairs. This is the best home warranty company on the market. I will refer my friends and family. I’m proud to be a member since 2019.

He arrived on time, communicated frequently, and fixed what was broken. He asked questions about the garbage disposal before he began working to appropriately diagnose the problem. After he finished he checked to ensure everything worked properly. Great job and I would definitely recommend him to someone.

After three attempts we got it fixed. First tech said they do not work on the springs or cables so he could not fix it. Second tech called. Was the same as the first and he could not fix it. The third tech finally fixed it. Was without a garage door for over 2 weeks. So yes they fixed it but took forever. Choice needs to ask more questions to figure out the right tech to send out.

Contractor was great, they are the only reason for a 2 rating. Choice is horrible, will be calling to learn my escape options. I have warranties on 2 other properties with different companies. While they all suck, Choice is the worse.

This is my first time filing a claim and I was actually satisfied with how helpful the Associate was. She knew exactly what I needed, also helped me through the steps to get my claim filed in a matter of minutes. Very polite and professional. Thanks Choice Home Warranty. Great Experience!!!

Within 18hrs after work order was placed on Sunday. The job was taken care of and door opener was good as new in 15 minutes, following day! In the unfortunate future, if I have another appliance issue. I will gladly place a work order for Choice Warranty, to assist me in getting repairs completed efficiently. I look forward to the future experience.

An eight year old faucet handle broke off, leaving us with no hot water in the bathroom sink. Choice could not find a technician and asked if I could. I have used plumbers in this area before and found a great one. The process for reimbursement was cumbersome and time consuming, all the while that the plumber is already on the clock! I followed all the necessary steps, only to have Choice refuse to cover the cost. Said they only covered wear and tear, which is what we had. Two years ago I paid Choice nearly $4,000 to insure my two homes. This is the first request for repair and they will not cover an item that is clearly within the policy. Of course I am mad and out the cash!

I spoke to Melody about my claim. She was very professional and kind. She look at my case and took it in consideration. I appreciated her for being reconsidered my claim. Yes I would highly recommend this company. Thank you Melody for your support.

I was very pleased with the very prompt response by Choice Home Warranty, and then again by the plumbing contractor who came to my house. The unusual noise I was hearing apparently was caused by an overworking hot water heater, and was not a problem. I have already referred the plumber to a neighbor. Very satisfied customer! Thanks!

Washer was filling up with water and is hard to choose the washing cycle. Was not able to be fixed because part is no longer available. Waiting to see if Choice Home Warranty will be replacing the washer or not. Would be nice if I could replace it with a top loader and not a front loader.

I just wanted to say thank you for your prompt attention to my problem. And my lady and I are looking forward to getting this dryer fixed. She is going to have a fit having to go to the laundromat, but we will be when this problem is completed. Again, thank you.

My microwave continues to trigger the circuit breaker turning the power off, I call Choice, a technician came out and assess the problem, turn in his report and a voucher was given to me for a new microwave. I will definitely refer them to others.

I called Home Choice Warranty and was surprised that not only could I save money but the representative was polite, knowledgeable and appeared genuinely interested in me as a potential customer. I was with another home warranty company but I guess being a loyal customer did go very far. I’m excited about the potential for a good, long term professional experience. Thank you.

I have been trying to get a claim settled since September 2021 and here it is February 2022 and now I am told the claim won’t be covered. Won’t recommend and won’t be renewing. If I could choose zero stars I would go with that.

I was very happy with Infinity Power Electric that took care of the issue in 10 minutes and gave me very useful information. I’m very happy with Choice Home Warranty. Would recommend it to anyone that is looking for home warranty.

Few weeks back, our dryer started making a very loud noise. I decided to file a claim with CHW and within few days they had me set-up with a service guy to come look at the dryer. The service guy was able to fix it and now the dryer does not make any noise. I am grateful for choosing CHW.

My stove stop working and I start a claim. Good thing is you scheduled an appointment right away but 2 days later My concern is if my stove didn't start working what should I do without it entire 3 days? I would like to receive an appointment next day if its possible. That's the reason I am giving 3 stars.

I filed a claim that was assigned to three different companies before someone finally came. I had notified CHW that the technician has to be vaccinated to enter our building and the first two companies had to cancel on the day of because they were not vaccinated. The third company came and determined the control board had broken. This was then determined to not be normal wear and tear and my claim was rejected. I am not sure of the purpose of a home warranty service if it doesn't cover a situation where repeated usage of the appliance caused it to go bad.

We were very pleased with the Rapid Response for our AC Repair. The Technician was very prompt, fixed our outside Unit. We had cool air right away. He also told us to get our Unit Serviced in the Spring and Fall.

We had a leak in our first floor and submitted a claim online. Within 2 days someone was sent out to take a look. We’re now waiting on approval for the plumbing repairs, but we anticipate it’ll be as quick as the appointment request. We have no complaints.

I called on Sunday to file a claim. Later that day I received an email saying that the repairman would be at my home on Tuesday. I was given the necessary information about who and when they would arrive. The repairman called and said he would be here within 30 minutes.He fixed my garage door quickly and made sure it worked properly. I was very pleased with entire service, from you and repair people.

This is the first time we have had a warranty on a home. I was told lots of stories of companies taking forever to send people out and fighting the repairs and generally making things difficult. I have NOT had that experience! Shortly after moving in we actually had to put in two separate claims. I had one repair guy here the next day and the other the following day. Both repair guys were awesome, fixed the issues quickly and we paid out service fee and that was that. So far this warranty has more than paid for itself and I would recommend Choice to anyone!

Fenivs - arrived on time, got air conditioner fixed in less than an hour, the technician explained what was wrong, did a really great job. Would recommend and will request the next time there is an issue with my air conditioning system. Awesome job thank you.

Each maintenance person was very professional workers who came out for servicing. Everything is working fine. Unfortunately, some of electrical problem won't be an easy fix. But overall everything is fine. I think my favorite person was the refrigerator guy was my favorite.

Contact person was knowledgeable about the company, the plans and the costs. She gave me a good deal. She also went over what would be covered under this contract. My only problem is that I covered two properties and as of yet, I have only received the email contract for one of them.

Plumber could not recreate leak. He thought it best to reseal shower to prevent further damage to wood surrounding shower. Choice Home Warranty said that was not covered as it is a maintenance issue. 3rd attempt to use warranty. 3rd time it was either not covered or couldn't find anyone to do work.

We had some miscommunication on when we would be available. Still in flux but working together to seek a mutual time. Chw assigns a day and a range of repair times. I believe it would be better to call the client and finalize the time once.

This review is ONLY for the technician that came out. It is NOT for Choice Home Warranty. They get a 0 at this time. I have never been more disappointed in a company than I am with Choice at this time.

A very good experience today with Matthew at Choice Home Warranty. Great explanation of services and he is an expert at getting the best deal for the customer. I was shopping Choice because of a top rating for them on the internet and I was not disappointed when Matthew called. I got a great deal being a Veteran and highly recommend Choice as home warranty provider. Integrity, honesty and excellent customer service seem ingrained in the Choice staff. If you may be looking for a home warranty, look no further than Choice; you won't be sorry.

Quickly answered the phone and took care of the problem and now we’re just waiting on the solution. Active, very professional, And they help me out several times this year. And everyone has been very good about wearing their mask in the house.

Technician repaired my automatic door opener according to my warranty and replaced my door rollers for an additional fee. He was prompt on his arrival and was very thorough in his work. It was a pleasure having Omar work for us.

I appreciate how quickly you were able to send someone out to fix my leaking pipe because I couldn’t figure out how to stop the leak. I had to put a bucket under the leaking pipe and empty it often. Thanks again!!

Between the time I submit a claim and someone finally calls is longer than it used to be. I do not receive updates as to when parts come in or when my repair is going to be completed. Not only has the monthly price increased, but the service charge has doubled. As a fixed income senior citizen, I can understand why others shop for different companies. Your company used to be very straightforward as to what was going on with claims. But, not now. Then to have my monthly and service calls jump so high without knowledge. I will start looking for another company. At least keep me updated on the current 2 open claims.

The dishwasher would not turn on. I called Choice Warranty to request a service call. Immediately after talking to Choice I received a text message advising me of the date, day and time to expect the repair person. Very good experience.

Updated on 04/29/2022: The entire process of putting in a claim and getting service was easy and seamless. I am also impressed that Sears is one of the service providers for my appliance. The work still needs to be completed but I expect it should go well

Did an excellent job...both technicians were extremely professional and knowledgeable. They explained everything. I feel I know EVERYTHING I ever wanted to know about the world of plumbing...but was afraid to ask. I would definitely request these two come out to assist me again.

I received a call today from Tal concerning a home warranty. Not a surprise, prices have gone up, but the deductible is lower. He was easy to talk with and explained the different options/programs. I have had a warranty with them for about 3 years and they have always had a person come within a day to at least diagnose the problem with whatever it is. Unfortunately, it takes time for the correct item to come, but that is beyond their control. I do recommend this company. I haven't had to use them often, but when something breaks, it is nice to know that if the item can't be fixed, they will replace it.

Very courteous when arrived. Looked at complaint and completed the work in a few minutes. Asked if any other work was needed at the time. Very much pleased with work done. I would recommend this company to family and friends.

Awesome, polite young man. Well versed in His profession. Would want him back at anytime. Cleaned up when he was done. He gave good, helpful advice. I would definitely refer him to my family and friends. One of the best service experiences I have ever had.

They are always very quick to respond and get someone out asap. We have always been very happy with the people they send. I would never be without this warranty. They cover everything, and no one tries to sell you anything because you have the coverage. No wondering did that really need to be done.

I am now in my sixth year of having Choice as my home warranty company. I've always received FAST service, when needed. The companies that they contract with are top notch. Not sure what more can be said for the excellent service that I enjoy with Choice.

Explained everything I required to make a decision in a brief period of time. Insurance agent was thorough and pleasant to deal with. I had been considering purchasing this product but did not decide to do so until I spoke to the representative. The most important aspect of the purchase for me was the ability to cancel this coverage if I am dissatisfied at any time and receive a refund for the unused time frame.

Applying for a appliance warranty with Choice home warranty. Richard was the agent I talk to. He was very helpful in explaining the planns and guiding me through the options. I look forward to a very good relationship in the future with choice home warranty.

Enjoyed speaking with Ariana. Would like to see your best deals right at the beginning instead of prolonging the call. if someone is like me, I prefer to get to the best deals upfront. Overall, very satisfied with the call.

Choice warranty has been bad with my claims. 1st -My first claim was Oven went out. I paid my $65 deductible to have someone come out and diagnose that my oven needed to be replaced. For whatever reason, they wanted to send a 2nd technician out. I waited over 7 weeks since my claim date to get this 2nd technician scheduled. Meanwhile, my tenant didn't have an oven which was considered an essential service. I therefore couldn't wait any longer (without having a lawsuit) and had to buy a new oven without any insurance. I pleaded with Choice to no avail. 2nd - my GE microwave went out. I paid my $65 and the technician said it needed to be replaced. Instead of replacing it, they offered me a lowes gift card for $191. The lowest priced, comparable microwave I could find on sale at Lowes was $228 (not including tax). Not including delivery fee. Not including installation.

The sales rep. who sold us the policy, Joseph, gave us an excellent price. He explained all the coverages in detail. Joseph was very informative and courteous. The policy that we purchased covered all appliances, heating, A/C, and our roof.

I have not reported this problem twice. Choice HW could not locate a plumber and when I tried he could not arrive in time to meet the report due date. I have now started again after a plumber came and did maintenance on the heater. After performing maintenance it did still not work. Now he is submitting his report with a photo, but a photo can not show that the fire 'box' has failed so I do not know if repairs will be authorized. If not I will change insurance companies to one that makes it easier to get help.

It is very inconsiderate when an appointment is confirmed and hours before, you reschedule. To top it off, I didn't even receive a phone call, only an e-mail. I didn't see the email until hours later and in the meantime, I had arranged to be home during the four-hour period of my scheduled appointment. I've only had two claims thus far, and both times, the same thing has happened. Not COOL! Three strikes and you're out.

The technician was assigned quickly and arrived at a reasonable time. He was polite and knowledgeable about the disposal and the problem I was having. He quickly found the problem and it was fixed without having to disassemble the disposal.

Dishwasher was leaking. I notified Choice Home and received verification that they had received my claim almost immediately and that it had been assigned to a repair company. Within a day I received a text from the repair company with a scheduled date for inspection. The company called about 30 minutes before they arrived and resolved my problem. Could not have gone any better.

I submitted a furnace issue claim this afternoon and called to see if there was any additional help available to get my claim in the queue as it is 15-20 degrees where I live. The rep on the phone was very kind and let me know the claim had already made it to their dispatch department & being sent to repair companies in my area; I should be getting a call within the next four-six hours from an HVAC repair company.

Service requested for my refrigerator which was not cooling. Repair person scheduled for 5 days later. Items needed for repair were not available. Parts were ordered to be sent directly to me and return service appointment scheduled to be installed two weeks later. I expected a quicker turnaround time.

Making a grinding sound when running. The technician came out just 12 hours after I submitted the call. Said that the roller was worn out and need to be replace. He had the parts and made the fix. This was very effective for us.

The technician was great. The time leading up to his arrival, not so much... I had an appointment scheduled between 1-5 pm. At around noon I received a text and email that my appointment had been updated to between 2 and 3:30. At 5:40 I still hadn't seen a repairman or received any updates. I called Choice for an update and was told the technician was running behind and someone would be at my house by 8pm. 4 hours after the end of my arrival window. I understand that things happen, appointments get pushed and last longer than usual.

I had a great experience experience. I felt that I mattered. Really good customer service. There was no hesitation. Knew exactly what I was talking about. They were able to get the help that I needed to get the issue fixed.

Mike Check Appliance Repair Service LLC was receptive for faster service because of the potential of frozen food loss. Mike was on time very professional and knew what he was doing. Mike diagnosed the problem in a short time and successfully solved the problem. Mike should be commended for excellent service. Thank You Mike.

I was very pleased and impressed with the manner of which Isaiah the CW guy handled our freezer repair. He was knowledgeable and got to work. I thought Isaiah was extraordinarily thoughtful and professional. To me, Isaiah is the example or template of how services repair guys should be, period. The best, ever. I highly recommend Choice Warranty. Pleasant experience. ✅✅✅✅✅⭐️⭐️⭐️⭐️⭐️

Alex was very polite and courteous. He was also professional and knew the problem with the refrigerator right off. He had to order a part and he was back the next day with the part. My refrigerator is cold now because of Alex. Thank you Choice Warranty and Century Appliances.

Bodi really seems to know his equipment. He explained my problem but will have to return with a switch. That will take a couple of days. Everything was put back together so I can use the cooktop. This is appreciated.

The repair appointment was set up quickly and the serviceman was able to fix the dryer in just one short appointment. The repairman was professional and answered all my questions. Nice to have this taken care of so quickly.

They were a little late, but once they arrived got to work immediately on the shower drainage problem and completed job within 1/2 hour. However, for some reason they were not informed about the water tank leak and were not prepared. BUT they returned the next day on time, and resolved the problem in 20 minutes. I would definitely recommend SC Jetting. They were professional all the way!

I had a very bad experience with Choice Home Warranty with my well repair. Choice was unable to provide a technician to do the repair. I had to take over the process. I found a technician. When working with a technician outside of your network it is impossible many time to obtain a pre-authorization prior to work being completed. It is impractical to ask them to take the well apart to diagnose the problem, put it back together, then return to fix the problem later, once I have a pre-authorization. Companies not in your network simply can't do business in such an inefficient manner, and it is unreasonable to ask them to do so. They are not willing to abide by a warranty companies restrictive guidelines as they have no relationship with the warranty company.

The claim was opened quickly and we had a technician out the next day. When calling there is not an option to talk to a person so trying to explain that we had heat but had an issue we needed looked at was not easy. I believe the claim came through as "no heat". The technician was on time and knowledgeable..

I reported my claim on Feb 6. The first time I could get a technician was Feb 16. He had to order a part and scheduled the repair completion for March 2. The part arrived promptly but was the wrong part so now we are waiting and hoping the right part arrives before the scheduled appointment. If the stove is repaired on March 2 we will have been without a working oven for 3 1/2 weeks. The repair person was perfectly capable and personable and I have no complaints about him, only the wait times involved.

Very efficient, finished in a timely manner. We were very pleased with the service he provided. He was only here 30 minutes and had our sink fixed in no time. We would definitely recommend this plumbing service to all Choice Warranty Customers.

Agent was professional and helpful. He worked with me and made suggestions on type of contract that would work best for my needs and what I needed and did not need. He answered all questions that I had and was a great help,

In both cases the response for appointments was quick, the technicians in both cases were courteous friendly and very knowledgeable. I would recommend this service to anyone. Also the scheduling and reporting of the issue was seamless and quick.

Technician was great. He told me what was the problem but Choice tells me something else. Not sure how they can tell it was overloaded. Have a call with choice today. Waiting for that explanation. No catastrophic failure. This is a second washer in the basement. We use the one upstairs the most. It started as a small leak about 2 months ago that got worse over time. Still works just got tired of having to mop after washing.

I found the repairman knowledge and responsive to my needs. Upon arrival he was able to diagnose in short order what caused my furnace to stop heating. Since the day was a cold one and I was without heat overnight I appreciated getting my furnace repaired in a timely manner. The repairman arrived on time and took care of the problem posthaste.

I am happy with my service. I got the appointment same day of booking but I have to reschedule due to my availability but technician was accommodating. Couldn’t fix my garbage disposal so he got similar new one. Also able to pay the service fee by Zelle. He was open to credit card as well.

The first time I set up tech for repair I was given wrong number for tech by CHW. So set up second tech and was given at time for 7am-11am that change to 3pm-8pm. Then no one answered when I call to check on tech. Even left messages and not even a call back. Then was told once again told appointment was changed until Saturday at 3pm until 8pm. And even sent emails back and forth with your company and got no help.

Paid for a full five years, was given an extra year because of that. Because I called in my order, I was able to save even more. Also, something Choice covers with their plan is the plumbing, all the way to the street (this could cost Thousands of $$$, without this additional coverage). Now, I pay an incredibly small deductible of $65 per service call, and they cover everything else. What a great deal!

We have been customers for several years and today I was so happy to have your warranty as our washer went out and having a tech come in was great, the transmission went out and your company quickly decided to replace item. This is where my satisfaction ended. I got the settlement which was only $343 and knowing appliance I immediately escalated to a case manager in which I spoke to today and discussed my dissatisfaction with the amount and she even agreed from her research on a comparison model would be $500, she relayed that to the claims team and they denied it. So after trying to escalate it again I was told that was a final decision but I am not happy at all after I accepted the e-card and then finding out it could take 30 days to issue it WHICH is UNACCEPTABLE.

Scott is professional, efficient, thorough and knowledgeable - He should be commended for his commitment to make things right for the customer. He ensured the issue would be resolved and will check back in 30 days to confirm the issue is remedied.

Jamale, the customer care agent was very helpful in explaining options from which to choose. We talked to him on several occasions before making our decision based on other research and reviewing with friends. Jamale was extremely patient in ensuring we understood the product being offered. In addition, he promised to be our contact should we encounter problems in the future though none were anticipated. We would recommend Choice Home Warranty to our family or friends.

Lydia ** was very helpful explaining our benefits and claim. She even helped us with locating a washer at an exceptional price. She helped to make this experience less stressful and as productive as possible. Just waiting to receive our check to help cover replacement cost. We opted to get a check as opposed to Lowe’s gift cards so that we could shop for the best deal.

Offered 800 to replace in-wall double oven. Starting price (without delivery, installation, disposal) is $3000. Equivalent model (size, features) is $4000. Had to deal with obnoxious rep to get slight increase only after I shopped competitors and found out this offer needed to be increased 50% to meet even the next worst company. Agreement states replacement costs are covered when unit is replaced. Buy-out terms does not state replacement is not covered but rep tried to use logic gymnastics to keep from honoring that payment. "Cash" buy-out is actually retail gift card locking out any opportunity to find a workable and affordable option with the peanuts thrown at us. Definitely a waste of our premium. Never again.

Having a problem with my furnace. The technician came out to fix the noise and air flow problem in a timely manner. I was very satisfied, he was very kind and knowlegable/ found the problem and fixed. He also suggested the best air filter to use for maximum cleaning and clearing in my vents to remain.

Guy came to my house efficiently, did what he had to do, explain to me what went wrong and told me how it happened. Would recommend him to anyone any time. Hopefully I don't need him again but if needed I would hope he come out

The contractor was good, fast and on time. Choice Home they approved it fast and we was happy with the service. I will recommend choice home to my friends and family members. They have been reasonable and on time. Customer service is great.

Jay was awesome!!! He was very pleasant and on time and showed me everything he was doing while doing it. He even showed me the broken pipe that he had to replace. After he was finished he called me to show the work was completed. Even told me that I had a toilet issue but he said that my boyfriend can fix it. I would recommend him.

I was extremely happy with my technician. He patiently answered my questions and was very friendly. The only thing I was unhappy with was that Choice denied my claim. I’ve only called twice in the years I’ve had the warranty and so I was disappointed in the plan/company.

I called and got a quick response. The appointment that they gave me was right on time. I love that part about them. And they follow up afterwards. Easy to get in touch with them. I would recommend all of my friends and family to Choice home anytime.

I received outstanding service from Mr. Ravi **. He was knowledgeable, informative, professional & easy to communicate with. I look forward to doing business with Choice Home Warranty. I hope that the rest of my experience with your company is equitable.

Michael was very complete and willing to work with what requirements we discussed. We will however, check other providers for comparable coverages and pricing, but feel fairly confident that the information provided over the phone and immediately supplied through email, confirming the transaction should set our minds at ease over this decision. Many thanks.

I signed up today for your full home warranty. The representative was very knowledgeable and so helpful. She took her time and worked with me on the best plan for me and all within my budget. It’s like a security blanket to know if anything major happens, I'm covered.

I was offered several promotions to purchase a yearly warranty. However, I chose to purchase a month to month plan which fit my budget. I felt the representative was rude and rushed me off the phone because I choose a different plan. He ended the call by saying my policy would take effect in 30 days. He didn't explain how my monthly payments would come out or how I would receive the information on my home warranty plan. I had to call back to speak to someone else who provided me with the information.

Made one phone call & a technician was scheduled for next day. I have appreciated the prompt & courteous service from CHW. This was the second time that I contacted CHW & received same professional service. I would highly recommend this Home Warranty service.

Repair technician was excellent. However, I had to do without my washer for two weeks. I was not happy about waiting that long. Perhaps CHW needs to find more qualified companies in my area to more adequately service customer needs in a timely manner. I paid for 6 years. I hope this is not the normal time for service calls.

Shaune was very thorough and helpful as a Customer Service Account Manager. He worked with us to get a Senior discount and we were pleased with that. The only thing I asked is if we could stretch the 4 payments out over the year. It seems I'll have to make arrangements to make that happen. We are on a fixed income and will do our best to get the payments complete before year end. We are looking forward to working with Customer Service to make that happen.

I am very concerned about how customers are being treated by this company. Repeated attempts to communicate with employees who hang up if they don’t want to deal with you. Your instructions are complicated and go without getting full explanation on how to submit. I have without proper support from your people made the attempt to talk with someone at least 3 times. Meanwhile, I am dealing with a leaking toilet, creating further damage to my home. I would very much like to know how I go about getting permission to use the contractor I have found to fix my issues.