Choice Home Warranty Reviews

Choice Warranty responded very quickly to my ac repair claim that I had placed online. David from Arrowhead in Midland Tx came to repair the AC unit. He was very professional and friendly. Highly recommend both Choice Warranty and Arrowhead integrated solutions.

The drains in my bathroom were draining slowly. I submitted a claim to Choice and they sent someone out. The technician from All Drains 70 was awesome! He was personable and respectful. The issue was fixed promptly and I would definitely recommend them to family and friends.

We were in a plan that had higher service fees and was more expensive. Nathan was able to get us into a plan for less than what we were paying someone else. Also, the service fees were less. Thank you.

Very good. The technician was extremely helpful. The technician knew where the problem was. I am happy with the service. I have my contract with Choice for five years. Some time the emergency service does not get attended immediately. I will recommend that the company take care of the emergency a quicker.

Alamo Appliance technician was very thorough on what he was going to do and then what he determined to be the issue. Appreciate the service and the patience he has with me especially since I work from home and had to take a call. Look forward to my fridge working as expected.

Tech did a job in the repair. He was timely and very professional. Wish that he could have repaired a small water leak but was prohibited by his agreement with you. Now, we need an HVAC service on our ac units.

The technician from Flawless was knowledgeable and friendly. He clearly explained the problem and the steps to correct it. He was very amiable while doing so. Once it came to doing the work, he was thorough and efficient in correcting the problem.

Informative, professional, timely and knowledgeable of his craft. Recommend continued service for my residents. Experienced poor services from other service providers for other repairs and was extremely dissatisfied. The experience with CSA plumbing has renewed my appreciation in the home warranty process. Again highly recommend this service provider.

I had never heard of the technician's company until Choice sent him out. I was really impressed with his professionalism and also with the quick response to my request. The lady who called to tell me about my appointment was also very professional and I appreciate their quick service and willingness to work around my schedule.

Sales rep was very courteous and knowledgeable and I am pleased with the product and services I am receiving. The terms of this agreement are very beneficial and I expect to have a very satisfactory future relationship. Sincerely, Sandra

Shawn quickly and professionally laid out the very attractive options available to us. No pressure just options. Well presented and we chose a plan that suited us and was most advantageous. Highly recommend Choice Warranty. A plan for every budget.

I was checking on coverage for repair service to my home. The information I was given was clear and to the point. I was given different options and chose the one I felt best for me. The person I talked to was very knowledgeable and friendly.

After hearing bad stories of home warranty delays! This was my first claim and was shocked. Within 15 minutes of filing claim contractor called and set appointment for next day. Awesome service from Choice Home Warranty surprised me! Very happy!

Your agents were very friendly. But you lowballed us on the repair. Cheapest one I found at Lowe’s was $479.00 on sale = installation at my expense. You offered $246.00. My contract is up in June and I really don’t think that I would renew with you, if this is how you treat your customers.

The service technicians were great. The office personnel at Choice, not so much. I am thinking of dropping my account due to how I was treated. I have heard of passing the buck, but your company is showing how it's done.

I filed a claim for my air conditioning online and was told to call. So, I called and they informed me that I put a wrong date in one of the fields, we fixed it and that was that! It was so easy and done so quickly.

When I call in to CHW, you are unable to verify my phone number. Sears called me at **. When we called Sears they have no record of that number. I need further information about the charges. Your workers said a very high charge for further diagnosis. Your employee, Edward, gave me a totally different price and the price wasn’t for diagnosing the “leak” problem. Your company is very confusing. I'm not happy!!!

I have had multiple issues, appt. being made the vendor knew nothing about, technicians sent not wanting to do the work, bouncing claim back and forth between trades, multiple service charges for same problem. Technician coming in and doing nothing and if he had done his job in first place it would have avoided two additional service calls. Can never get through to anyone in reasonable hold times and then the person rarely helps.

Our dishwasher had issues. Yes, it started and water still came out, but it didn't clean well at all. And it had several other issues. Repairman recommended it would be better off to replace it. And the warranty company will send me gift cards for me to pick what we want for replacement. So, that's what we'll do. This helps soften the blow financially.

Alex was kind and courteous, Choice Home Warranty was a little concerned about my policy just recently going into effect, but were going to cover the issues anyway. Thank you. I have no control over when things break. Sorry for that

I was searching for a home warranty and Choice seemed to fit. Sales person was very informative. I am changing from another home warranty coming to Choice because of price and being able to speak with someone that I could understand.

I have reached out cause I paid for 3 years extended warranty on my house. 1st time to try and use the plan and it sucks!!! Where's the person to come fix my problem!!! Still no one and when I call the lady was rude and not listening to me. So what did I really pay for then??? I know there is many plumbers out there.

Cristian ** in NJ is the kindest most decent young man. I am a member of AARP who sent me to you all and was so very kind and understandable. The deal I got I am so grateful for. I will make sure I tell all members in the next GA meeting.

The tech that I found was great. But the reimbursement sucks. Not sure how they figure what is paid but not up to the current rates/prices. That is why CHW has problems finding companies to do service. I had the same problem with my microwave. Only paid $110 to replace, average cost $250 to $300.

Choice Warranty is not worth the time to type this experience. I'm losing money just commenting. I was blatantly lied to about coverage when I purchased. I paid for the additional Spa coverage when the Scamsman told me that because my components were above ground it would be covered. I specifically asked more than once because the contract worded it differently. About 2 months ago I had a leak. I filed a claim and they sent someone out. The pipe was loose and he tightened it. I paid the fee and that was that.

We had couple of issues in our house. 1. Plumbing vent on the front yard was blocked with sticks and other debris because of which the water was flowing backwards on to the front yard. Choice did sent out plumbers to fix the issue and they used snake to clear the clog and thanks to choice they approved the snake work after the plumbers diagnosed. 2. The other issue we had was with the AC /Heater. We have two zones in our house. One is first floor and the other on the second floor. Second floor was not getting any heating or cooling so we had choice home to diagnose and fix the issue.

I already submitted a review. However, apparently you thought it was positive and sent this follow up. It was NOT POSITIVE. You have refused two claims. The only reason the first one was finally approved was because a VP with CHW got involved. This current one was refused and the reason given was that the clothes washing machine issue was not due to “normal wear and tear.” We have only ever washed clothes in the machine. But, apparently CHW has omnipotent presence and can remotely see something we don’t. I WILL NEVER RECOMMEND you to anyone!

Quick service replacement of clothes dryer. Very helpful customer service. Gift card from Lowe’s to be issued within 30 days of accepting offer. We are also planning on replacing the washer but will not be filing a claim for that.

I have used Choice Home Warranty for over 9 years. They were more reasonable price and offered very similar services to AHS. I had great success the first couple of years. A couple of years ago I hit a rough patch and had several poor contractors and even though CHW responded rapidly the answers were not satisfactory. Eventually Choice made things right and I have had great experience since.

The Technician was on time and very polite. Took his time and worked hard to resolve the problem, which he did. Was very knowledge and let me know what he was doing every step of the way. Was very happy with his work

Chris, our technician arrived in a timely manner. He was upbeat, knowledgeable and efficient in solving our problem of the washer draining properly. I would definitely have this company and Chris (who had a great work attitude) return for any other plumbing issues. Thanks Choice Home Warranty for making this vendor available!

The service tech was great. I am unhappy with our service with CHW - I was told that Redman was the only plumber in Mobile for our coverage which was a lie (we were notified about the reschedule until I called to ask). Also every time we set a date and time it is always rescheduled at the last minute.

Choice has several Easy ways to log a claim - calling or online. I have used both and they are quick and simple. There was a Quick response to set up an appointment for repair. I am please with the service.

Notified & arrived on time, courteous, able to identify and correct problem in a timely manner. I received a notification from Choice regarding the problem almost immediately. They provided the name of a plumber in my area who was able to come the very next morning.

Choice Warranty always take care of their customers in a timely manner!! I Appreciate the service they send out. Sears Appliances technician who came out to service my Samsung refrigerator last week was very knowledgeable and took time to explain what he did to fix the matter!! That I valued because it made me aware of what needs to be done in the future!!

I googled warranty coverage for my home appliances & Choice was #1. After speaking with the representative Nathan I was more than satisfied with the explanation of coverage & prices. He was very detailed about the information. The prices are competitive and service explanation were exceptional.

Thought when I signed up for services everything was covered. Leaky hot water tanks are a common failure. When I signed up over the phone the services weren't covered and never received a written contract. I made three claims and had to fight over each one. I'm done. Had a friend who needed a warranty. I steered him away. The actor promoting this company should be ashamed to put his name on this.

My policy indicates that I am only responsible for a $65 service fee. The Sassaman Service technician is charging me an additional $50 to install a new disposal, same 1/2 hp. I do not understand the reason for this??? My Choice Home Warranty is for full coverage. When we previously replaced the hot water heater and microwave door springs, we only paid the $65 service fee!!

I have been a customer for over a year now and I still get calls of becoming a member. I’m like do the people ever review their call list and omit the people who are signed up already. It’s annoying and frustrating. I had ac fixed, paid the $85 svc fee, then had to shell out an additional $165 for cleaning which wasn’t covered when I could have saved just by calling them myself and avoided the svc fee.

Tried my central A/C unit before the season and noticed outside fan was not spinning. Called for service and within 4 days, the service guy came and diagnosed the unit saying I needed a new fan motor. He was here the next day and replaced the motor and the unit is now working as it should.

The tech, came to us 2hours late, and got our micro working but it was making a noise and he said it was the tray not on its proper place. After he left the micro still made the same noise as before and the plate was in the right spot.

It was more than 24 hrs. before we were given an appointment with a technician. That’s a long time when it is a plumbing issue. Choice Warranty denied paying for the charges again. This isn’t the first time this has happened. What’s the point in paying for a warranty if they aren’t going to cover repairs?? They give a ** excuse.

Two claims. Never got us a qualifying tech on pool. On heater in heater blower stopped working and they said normal maintenance yet how would know till it stop working and trying to contact them about has been a nightmare never responded.

This technician was efficient, capable and knew his work. He was pleasant and respectful. I will use him again. I appreciate good service. He did his job carefully and effectively. He was respectful of the fact that we have a disabled daughter that can be very afraid of people.

Sears did a great job in their efforts to fix it. They had a whole crew here! We appreciate the time taken by Choice Home Warranty to get us the right company to get it done! We should be getting a Lowe's gift card soon to buy another refrigerator!

TJ was excellent. He was patient enough to answer all of my questions, made sure I understood everything about maintaining my HVAC UNIT. Never made me feel pressured to purchase anything. Made great recommendations, and did a great job serving my unit. I have already recommended him and his company. You won’t be disappointed!

No problems at all signing. Less than 5 minutes and got some super savings. Sean was very nice and easy to work with. Got exactly the kind of coverage I needed. Everyone should look into this as an option for your home because everything is going to break at some point. Recommend this for everyone.

First claim since joining CHW, contractor called me next day and set appointment. They were on schedule, extremely courteous and repaired my kitchen faucet on the spot. Extremely pleased with Action Plumbing and CHW, especially considering that the main reason I switched from my previous home warranty company to CHW was because of my displeasure with how they handled a separate plumbing issue in my bathroom.

I feel That your contractors tell us that you guys do not pay them for their services when they do the job. That’s bad news on your part. That’s a negative towards your company. I feel that your subcontractor should be on time during time space.

The individual with customer service was very pleasant, helpful and comfortable to deal with. Great job. Made the process very easy and glad we chose Choice for warranty. I have had other warranty company and never felt this good about the warranty.

Shawn was extremely knowledgeable and helpful during the signing-up process. He patiently answered all of my questions and addressed all of my concerns. I signed up because when something needs service, instead of stressing out about the money, I now have peace of mind.

Our latest issue was a slow leak from a toilet. Our claim was quickly approved. Someone from the local plumbing company stopped out to review the situation and got the repair approved by CHW. Within a few days, the plumber came with the part that needed to be replaced and the work was done in less than an hour.

Choice Home Warranty company is the worst company I have ever dealt with. They don’t cover what they advertise and lie about what the technician tell the homeowner. I would never recommend this company and slam them on social media every chance I get.

Technician was knowledgeable but not satisfied with Choice decision making since this is the 3rd time in 2 years that the same part was installed - indirectly I am paying for a new stove without benefiting as the aggravation is not worth the price of the warranty nor the service call which was paid.

The technician (Michaels Home Repair) came even earlier than promised. He was very professional and efficient. Choice Home Warranty also dispatched a technician very promptly. It is definitely improvement. The technician completed the job quickly. I would recommend Michaels Home Repair and Choice for any plumbing repairs in the Overland Park area.

I submitted a new claim for AC repair, and in less than 24 hours my AC was up and running. Midland AC services was prompt, respectful and thorough. It's hard to find fault in service like that. Thank you, J.

Due to holiday I was patient waiting for help for heat, ironically it was an unusually cold easter holiday weekend. Spoke with Choice rep Monday, Tuesday they had a Heating rep with Pass Heating, Zach who was very helpful got the heat working quickly. Happy, thank you.

He was a very nice guy and explained in details what was wrong with my washer and dryer. He fixed the dryer but has to come back Friday or Monday when the part comes in for the washer so yes I’m very pleased.

While the technicians you sent out was wonderful Choice Home Warranty was terrible. When I made the claim I gave in detail the problem. When tech came claim was denied due to factory recall of ice maker. You should have informed me of that when claim was made thereby not costing me $75 and 3 days time. I will not be renewing nor will I recommend your company.

I've used 3 other warranty services over the years in my home. I'm so impressed with the frequent communication and quick response to my plumbing issue. The plumber was amazing and kept the appt time and fixed my issue in minutes. I highly recommend the plumber Blessed Hands and Choice Home Warranty.

I put in a claim for a plumbing issue and it’s now been 2 days and nothing. When signing up I was told 24-48 hours someone would be out. I didn’t sign up to do my own tech person paperwork. So I hope I have someone soon. I left American Home Shield because of the same issues. Not a good start.

I received excellent service. Your representative answered all of my questions and ensured that I understood the policy objectives. I will recommend CHOICE to my relatives and friends. I am very happy to join the CHOICE family. I hope to receive some incentives for this review.

My Air Condition compressor broke down, and I placed a claim to my home insurance company, which happens to be CHOICE HOME WARRANTY (CHW). They sent one of their technicians right away to inspect the broken air conditioner. After the recommendations from the technician. I received an approval for a new conditioner replacement. Which was installed within few days. I was impressed beyond doubt by their professionalism and friendliness. I will surely recommend CHW to any prospective home insurance buyer out there. Thanks (CHW).

We had an AC problem and an electrical breaker that kept switching off at irregular times. Two different companies came out, the electrical breaker was fixed inside an hour, the AC part took a few hours. The first company Carolina Aire Systems, however, wanted the cost of repair, over $800, up front, and had us pay the warranty co-pay, before they would even schedule an appointment, so we told Choice, they called the company and confirmed what we told them, and agreed, you never, pay anyone all their money up front, so they found us another company. Good for them!

My garbage disposal stopped working. I called Choice & within 24 hours l received a message from the repair company. They were very accommodating & within 48 hours it was repaired. The repair man from Lancelot came, checked out problem, Replaced the unit. He was Very clean. I'm very satisfied with appointment.

We put in a call for service on our air conditioner that wasn't cooling late on Easter Sunday evening. By Monday morning I had an appointment scheduled for Tuesday morning. The technician diagnosed the problem quickly and replaced the starter capacitor and we were cool in no time. The company keep in touch with us by phone and text message, Choice Warranty kept me updated with e-mails. Great experience from beginning to end.

Ravi answered all our questions. Gave us the Easter promo price although we called a day after it has expired. Knowledgeable of the Choice Warranty Service versus competitors. Recommended that we do not drop our old warranty service until Choice takes effect.

I Had claimed about A/C unit water leaking problem last year. Technician came and fixed it on time. It had easy claim procedure from mobile apps and they responded fast. I would like to recommend Choice Home Warranty for all. Thank You.

I sent in a message to receive an estimate on your home warranty coverage. Within a minute I was called. The gentleman I spoke with was friendly and knowledgeable. He explained the different plans. I told him what was important to me to be covered. We decided on the right plan for me and I received an extra month's coverage for paying in full upfront. I discovered that Choice covers more than the other companies do.

The process of getting a home warranty was so easy and at a great price. Thank you so much. Now I can feel at ease with the summer coming soon. I will also put the word out to all my friends who may need this also. Thanks again for your help.

Polite, professional and fast. Listen to my concerns, educated me on it. Diagnosed the problem, told me he had part in van! Serviced my dishwasher, cleaned up. Showed me that it was heating and working correctly! Very nice man

Technician easily diagnosed the problem as a loose wire and had it fixed quickly. He was very personable and thorough in answering the questions I had. He showed me how dirty my coils were so he also cleaned them for me.

Scheduled next day service and service was great along with a wonderful technician. My compliments to "Central Heat and Air". He was courteous and within the time frame that was given. Would definitely use this company again in the future.

I called today to ask about a policy for my home in Scottsdale, AZ. The gentleman seemed very knowledgeable and answered many questions I had and offered options for a policy. I feel I have peace of mind now going forward. Thank You...

Good service, explained all well and gave a veterans discount for a three and one half years. Very knowledgeable and very helpful and friendly. All in all very happy with your company. It feels good to have the satisfaction if something goes wrong you will be there.

They website is awesome. Submit your claim get your appointment and you're all set! Easy as 123! Hands down the best warranty company To secure your home. The technicians are great and prompt. The work is excellent. I recommend Choice home warranty to all homeowners.

Sears kept me informed of when the repairman would arrive. Of course the window was between 8-5. Naturally, they showed up at 4:30. Jusn the service tech was great. He was knowledgeable and efficient. Identified the problem and replaced the ice maker in about 45 minutes. Great service.

Called and open the claim on a Monday after waiting on the phone for 30 minutes. Couldn’t find a technician for me until Thursday. The technician couldn’t get here until Saturday. The policy that I purchased states that a technician would be dispatched within 24 hours. That is not accurate. I would not use Choice Home again.

I called because my HVAC maintenance company came for my bi-annual maintenance check and told me I needed a new air conditioner so I called Choice to have someone else check my air conditioner. The technician who came checked the unit in the attic and outside, changed the thermostat, tested the air conditioner, explained everything, showed me the part he changed & told me it was fine for now and to run it when the weather got warmer this week.

Kyle was excellent, he explained everything that he was doing showed me all the parts very knowledgeable on a scale of one to 10 he gets a 50 excellent service call I was quite surprised he’s coming back on the 17th with the repairs. Kyle was absolutely excellent. Thank you for sending him.

The technician that came to fix the washer was very good. Worked us in to his schedule and came out next day which was great. Kept me posted about his arrival time and was right on time which is very helpful.

Everything was done in a very timely manner, especially over a holiday weekend. Mr. Repairs came quickly and efficiently reset our water heater. Explained to us what had happened and what to do. This is my second time using Home Warranty and I'm very satisfied with the appointment times trying to get service.

Choice is amazing. They were professional, proficient and fast! It’s worth every penny! I would recommend this company to everyone without hesitation! I am glad someone referred me to them. My heater wasn’t working and someone came out and knew exactly what was wrong. The part is being ordered and it will be up and running soon.

A little disappointment. The showers needed to be re-cocked and this wasn’t covered. I already have to pay $75, plus the surcharge to swipe my card and monthly payments. I had to pay an extra $100 to get this done. Doesn’t make sense that it’s not covered.

Capacitor going out on compressor. Tech was on time, friendly replaced and checked out Freon levels and replaced anything that was needing replaced. This has been the second time using my Choice Warranty and have been pleased and so glad I chose them.

FloAir arrived before appointment time. Quickly analyzed problem. Informed me what was needed and the process. Arrived back very quickly with part and installed. Stayed until he insured it was fixed! Repairman was professional and friendly. Would recommend to anyone.

Technician was very professional and courteous, also my problem was resolved in a timely manner. Hopefully we’ll have the same experience with all the claims. We had certain issues before but not this time, we should be able to request a company we feel good with instead of having a different one every time.

It is now 2 weeks and CHW refuses to assist. Put in for a service claim - Technician stated to me what was wrong - Informed CHW it was something different due to the Tech not wanting to perform the job due to where the location was. Not only that, he cracked my ceiling by stepping in the the rafter of the attic. So now I have a Fan that does not work and have to get someone in to fix the ceiling! CHW said they would send me pictures from the Tech in 48 hours. Never happened! Now I need to file another claim and waste another $65.00.

Very difficult get qualified technicians, poor to sloppy workmen ship. Difficult to accomplish final satisfactory completion. Have had some experiences that were resolved ok. I stay with them and deal with the many times frustration for coverage of large items such as refrigerator etc. It is possible that they are aware of customer dissatisfaction are trying to improve. Thanks.

I had the opportunity to speak with the agent, Frances, and he was phenomenal. He explained all of the features of the home warranty and was very friendly and professional! It was his excellent service which led me to choose Choice Home Warranty as my home warranty provider.

It took 9 days to get my waterheater removed to stop the water leaking into my home. Now they want ME to pay for the removal and pay for the new one to be installed. Your coverage really sucks. I'm not paying another dime. You're canceled.

We have had nothing but trash service when we have needed help. For the amount of money I paid, I expect the gold standard. No call backs and no help. We even had to find our own plumber. Thinking seriously about canceling and finding a different home warranty service. Thanks for nothing.

When I called to get information about your warranty, the person was very patient and informative. She answered any questions I asked and even helped me get a senior discount... I would definitely, refer you to people we know who might need a home warranty.

Called in for our wash machine this morning, was told it could take a week to get an appointment. Got an email with a scheduled appointment for two days later with service company. Very happy with the response I received.

Choice Warranty had me switch to them after a bad experience with another company! Choice explained their warranty In full, no hidden agenda. Plan is reasonable, and affordable. I also like that my deductible is only $65. Most companies want more!

My Refrigerator stopped working and it took 8 days to get a repair technician to fix the problem. Once the technician came out he was able to fix the problem and now our fridge and freezer are working.. Yeah. Outside of the 8 day delay We are very Happy with the outcome. Thanks, Barry C.

The water pressure was real low. The water company replaced the meter and found that the pressure was good there but not to the house. CHW had to replace a valve and now the pressure is good. They completed it within 3 business days.

I was very displeased with my customer service on this item. The technician was fine but the service I received at the office was terrible. They sent a tech to my house when they knew my dishwasher was not repairable and charged me another 85 dollars. I feel this was very unfair to me and represents poor quality assurance.

Troy was quick, to the point, knowledgeable. The whole process took less than 3 minutes and I got all the answers I needed to sign up with confidence. Much better than other Home Warranty experiences I've had. Also, very easy to read the plan options online, which wasn't the case with other providers. The online reviews were accurate in saying Choice Home Warranty is the #1 "choice" in California. Thanks!

I sent in two claims, one for a plumber and one to service my dishwasher. I need the plumbing done right away but still have not heard from a plumber. I did however, heard back and received an appointment for the dishwasher. Still waiting for an appointment from the plumber.

Your customer service representative was amazing. She and her spirit was also phenomenal. If she wasn’t with your company I would have left this company, but she is exceptional. She deserves a raise by all means. Because of her I would recommend others and ask for her to be rep.

I am irate! I've paid on this home warranty for 3 years and 2 months ago tried to cancel. They begged me not to and said "Wouldn't it be nice to get a check for $3000 next time something goes wrong?" which I knew would never happen but still - these are the tactics they use. So now my water heater goes out and they say there's a $600 out of pocket cost to me for non-covered charges. And it's a flat rate so they won't give me any breakdown of that these charges are. They assign a case manager who is supposed to help me come to a resolution - well this rude person named Shauntel ** told me she didn't know why I scheduled this call because this had already been explained to me last week and it wasn't going to change. When I told her she was supposed to help me solve the issue she started getting loud with me. So when I got loud back and said "Have a nice day ma'am" and hung up... Some case manager...

Prompt, courteous competent. We’re still waiting for a part, but, expected soon. Although, apparently a one-man operation, he was very confident at handling the situation and to diagnose it, and is awaiting a part to fix it.

My hot water heater tank failed and leaked and Choice Home Warranty responded to my work order request and sent out a professional and highly qualified technician to remove and replace my unit. The service was timely and my total cost was only $85. Thank you.

The temperature reached the high 90's today for the first time in over 3 months. The air conditioner motor came on but there was no cooling- the compressor never started. It was easy to reach someone at Choice, I didn't have my contract #. But that was easy to get also. I called at approximately 6:30 pm on Sunday. I'll see how long it takes to have a ac person here. That's the most important part..

Air conditioning /replaced some of the burned out parts and thermostat replaced…and some other repair needed to be done… Have a blessed safe and healthy day. Thank you for sending a technician from out of state.

I've had nothing but good things to say about Choice, up until 2 weeks ago. I filed a claim almost 3 weeks ago. My initial appointment, the tech was a no call no show. My appointment time window was from 3pm to 8pm. I made myself available and my day and time was wasted. The appointment was then rescheduled & the technician who came out, identified the problem & I paid my service charge of $75. I was then told by a CSR that I have to file another claim and have another technician to come out to tell me the same exact thing before my appliance is fix and also pay another $75. This has been a bad experience & it seems like the customer is the only one compensating.

Anything we need help with, you are always here for us. You have helped us with our refrigerator, kitchen stove, washer, dryer, pool several times and AC units. Your service is fast, your representatives are professional and polite. The companies that come out are professional, friendly and quick with their response to get things fixed. Thank you again.

I went online to look at your services and then decided to move forward. Right after I hit enter I received a call about a cheaper price for an Easter special from $53 a month down to $49 when I said, "I already entered it online." He said it was too late. Then I got an email saying the same thing and the service fee would be 75 instead of 85 so when I called to inquire I was told it only applied if I did a year payment in advance. That seems a little misleading as I was not told that originally and it doesn’t say that in the email. I picked your services because you guys are rated high on the Internet. I’m hoping I didn’t make a mistake. Not the best 1st impression.

Our last claim still has to be resolved. We need a coil inside our HVAC because there is a leak in the coil and we have had 2 technicians out here and still no one has answered to come do the work. This recent claim for our refrigerator, the technician was from Sears. Gabriel did a very good job and even ordered parts got approval from you guys and scheduled repair.

Got there on time, diagnosing the problem and went to the parts store and got the needed part, repaired it. Great job, I think that the repairman did a great job but your review of it has a lot to desire and if he didn't do such a good job I wouldn't finish it.

The Tech was very kind & understanding! Took time to explain everything that was going on! Very much appreciated being treated with respect, no matter how dumb my question was! Would highly recommend this company!!!! I hope that anytime in the future I have problems with my system again I hope I get this same tech & company!!!

Mohammed was amazing. I will definitely recommend him for my friends. I was with American Home Shield for 24 years and switched to you. Mohammed was very helpful and positive. I signed up for a 6 year service warranty. I hope you don't let me down.

I would like to warn others so they don't get misled by the false and empty promises that Choice Home Warranty sales team offers. This company has two faces, the Sales one is bright, friendly and professional. Then, comes the Claims management team, where Choice faces off to show you that they'd do anything they can to refuse providing the service they had once promised and that is legitimate under the contract/policy. They will find manipulative ways to claim they are not responsible for the service and will try to support their false determination of noncoverage reliability by more ridiculous lies.

I very rarely use. Choice Warranty and I put out big bucks to get the five year service and I just recently had a claim that was denied and then appealed it and went through a case manager, and it was still denied for all the money that I put out and the little I used your services. I don’t Recommend to my friends with what the company has displayed towards me. You got my money and I don’t get anything out of it.

Mr. Robert ** contacted me from my online inquiries concerning the house warranty plan and what it covered. I was very pleased with the information I received and agreed to sign up. I currently have a home warranty policy and was able to compare the two. I haven't been able to use the plan yet, but I'm hoping it will be exactly what I was looking for.

I called the 800 number because my dishwasher sprung a leak. Although I wanted to speak to a customer service rep, the automated system quickly identified me, took all my info, and scheduled a service call with a local repair service.

Prompt Home Services was prompt and in a timely manner fixed our problem with our oven. The coil had burnt out and they replaced it. Great job! Being Easter weekend, I was able to continue with my baking for my grandchildren!! Thank you and God Bless!

The same young man came out to see what was wrong with the Air Conditioning unit. He said that the line needed to be flushed. He was very knowledgeable, courteous and took care of the issue and the system works great. Great young man.

Even though the gentleman was unable to fix my water softener so that I could have soft water, he was very nice and telling me that I need my well cleaned. Even though $65 was a lot of money for me to pay for no good reason at least a gentleman possessed a rare quality of communicated compassion for my predicament. Please give him kudos.

He first told me that the red reset button needed to be pushed to reset the built-in circuit breaker on the bottom of the garbage disposal. Then he instructed me about how to use an Allen Wrench to free a stuck garage disposal.

Two small complaints and great service. There was confusion from the company--not from Choice who had the details right--on when the tech was going to arrive. Same day service would be great, but probably not realistic. The technician was awesome. I'm not sure it was 5 minutes for him to have the issue diagnosed from what I told him and fixed.

Walker's, the AC tech that came out, was awesome to work with. He was kind, respectful and helpful. He reported the issue to Choice. They quickly responded and approved the repair that was needed for our home. We will absolutely be renewing our policy with Choice. And, we would recommend them to anyone who asks!!!!

I had simultaneous claims. Both techs were courteous and helpful. The plumber fixed the issue on site. The dishwasher tech had to order a part and expects to be back in a week. I can recommend both service companies and Choice Home Warranty.

Technician was excellent. Knowledgeable, courteous, and efficient. He fixed the problem. Ran a test, to make sure repair worked. Cleaned up. As I said before, EXCELLENT SERVICE! In addition, company advised us of traffic delay and stayed in touch until the technician arrived. We have been CHW members for several years, and ALWAYS are happy with the service and repairs.

Customer service was great until I had a claim. I struggled to get help and Choice refused to pay the claim, initially, because Choice said I had failed to maintain the HVAC unit even though the service provider provided a statement to the contrary. Photos were further evidence that the unit had been maintained. Ultimately Choice offered a low value and then never paid. I appealed, but was never paid.

The technician was polite, personable and completed the job very professionally. He communicated effectively and provided insight into the whats and whys of the repair. He also provided suggestions related to the HVAC system that we will follow.

It has been over 24 hours since I have contacted Choice Home Warranty for an electrical repair. I need to have done. They stated they have no one in the area they have been able to contact to get it done. This is telling me that Choice Home Warranty must not be a company that's very good to work with and the contractors won't answer their calls. Choice Home Warranty apparently can't get it done and I'm doubtful that I will be renewing with them. Other than the initial email reply, they have made no effort whatsoever to contact me to keep me in the "loop". Very disappointing.

Just had my 3rd disappointment with this company. This time it was a simple kitchen exhaust fan that they claim is covered. They covered the labor but not the replacement fan because they categorized it as an attic fan when it was a kitchen exhaust fan. They seem to go to every extreme to save money, offer unacceptably low reimbursements for replacements or like in this case refuse to pay anything for the actual fan with a burnt-out motor! Three strikes! CanNot In Good Faith Recommend!

My washing machine stopped working mid cycle. I called Choice and was assigned a repair. The repair man was able to come day early but diagnosed the machine unable to be repaired. As promised in my contract. Choice advised the machine would be replaced in the form of a voucher to Lowe’s but it could take 30 days. I spoke to a supervisor who understood that we could not wait another 30 days so she is converting the refund to a regular check so we can go ahead and replace the machine now!!! She did this even without me telling her I’m 76 years old and just had double knee replacement so going to a laundromat is not possible for me. This is why I have Choice Home Warranty! Thank you so much!

Had drain blockage happen in the night and was so nervous but as soon as the ticket logged in the night, next day morning 11am technician came over and fixed the drain issue. It was great experience with HomeChoice as it was first-time, and appreciate it.

Curvan set a proper expectation for when he would arrive. He works efficiently. He was very friendly and polite. Curvan chose the job and scheduled it for the very next day because he realized it was Easter weekend and that my tenants would want an Easter with hot water.

I got online and quickly filled out what I needed and the process was quick and easy. Repairman was here on time and did what he could. I was informed on what was needed and was told that he would have the parts approved by Choice Warranty and put on order.

The technician arrived for his appointed time and was very helpful when he arrived. BUT it took YOU 18 days (!) to send him to our house. And then you denied our claim to replace a water filter. I specifically described in my original claim to you that the filter replacement for our Sub-Zero refrigerator is what we needed but you did not advise this was not covered. Instead I paid a technician $75 and he did not have the replacement part with him since you had not advised him what was needed. Bottom line: A waste of 18 days of my time and $75.

I spoke with John who was extremely professional, responsive and friendly. He answered every question I asked and quite frankly was a big reason I joined the program. Indeed, if he is a reflection of the service and credibility of the Choice Home Warranty Company, my family and I are in good hands.

Almost the first thing out of his mouth was about the 85.00 Fee. I am aware I need to pay this, but let me please get your name and a hello first. Then when I told him I would be paying with my card he tells me there will be another 2-3% charge on that but I can use Zelle, venmo or cash app.

I've had two warranty claims in one month. The first was an electric Stovetop range -- the second was an upright freezer. They were both repaired and processed without issues. I'm incredibly happy with Choice Home Warranty. Two claims with two satisfactory results.

Still waiting for repairman to return with needed parts. Not sure why it always costs so much, when these I items were supposed to be covered by the insurance that your company is supposed to provide. This is the second time the dishwasher needed the same repair within 5 months. The refrigerator water dispenser is the same story.

Dryer started making noise, so the next day we filed a claim. Repairman was here the following day and had it back working that day. Wish all repairs went this well! Choice Home Warranty has improved their service from what it used to be. Good job Choice Home Warranty!

This company is great. Even though we own a new home, things break. We signed up for Choice Warranty and it was an excellent decision as we've used them about three times since we've lived here. Having to make just one phone call to get a prompt appointment to send a service person out has been extremely convenient and taken a lot of stress out of having to find the right person for repair. Everyone we've dealt with so far has been polite and knowledgeable.

While not all the repair was completed (one circuit is still malfunctioning) The electrician who did the repair on the other circuit was very knowledgeable, courteous and timely. I would recommend this electric company repair facility to do all my electrical work

Dish washer. Efficient, knowledgeable, Courteous and respectful. I don’t know about repairs only that Mr. ** got my dishwasher to quit leaking. He did it in an efficient manner, protected my floor and told me how to clean the dishwasher with Clorox. I am grateful and appreciative. He was good at his job. He was courteous. He was respectful. He had a great attitude.

After appointing a service provider you have a Bad practice of setting date and time for service appointments without the service provider actually having set a date and time to perform the service. Sat and wasted a whole day of my time waiting for a service technician to show up, at the end of the service time window I called the service provider and found that they had accepted the service order but never had scheduled a date or time. They were able to schedule me the next day. Today again I have a service scheduled for a different claim and it seems that the same issue is occurring again. I’m sure you are aware that a customer has a life outside of making time for service appointments that don’t exist. I find this negligence a disregard of a customer’s wasted day.

Bryani ** was very helpful & knowledgeable on the 1st call & very prompt to give me a call while I was looking at the information online. She then did a follow up call the next day as I had requested.

Matt showed the utmost respect and professionalism. He identified and repaired the problem immediately. He was neat and cleaned up after he completed the repair. I would not hesitate to recommend him to anyone. I could not be more satisfied with the service that I have received. Matt made a bad situation better and saved my day.

My coverage for a broken microwave door handle was denied because of neglect. There is no neglect, we just open and close door and it was here 4 years ago when I moved in but I will get it fixed and when I find new company I will be leaving Choice because this is unfair, I believe.

The Riley Corp. Guys that came to repair my disposal was very quick and professional. I would recommend them to anyone needing this service. I reported my problem on the 4th of April, and they were there in 24 hours, which was very impressive. I was so happy, because I had a new disposal within 48 hours of it breaking down. There are not too many companies that give such a quick response.

The guy who came out was very friendly and was thorough in his checking of our washing machine. He also came out less than 24 hours after we opened the ticket. I am very happy with the service I received.

The technician was very friendly and managed to fix the problem with my wash machine. She explained what the problem was and fixed it. I thought the leak was coming from under the washing machine but it was the filter that was blocked and was water was coming out of the door. She cleared it and working fine now.

I called Choice about a new claim for broken garage door not opening. Within an hour, SM Garage Doors emailed me with an appointment date. It was a week out, so I called them to see if they could come earlier. They arranged for a technician to come out the same day and he did a great job.