Choice Home Warranty Reviews

These claims were submitted close together and both items were fixed quickly and to my satisfaction! The only feedback, my Sears technician to fix Fridge was scheduled without my knowledge and the technician showed up when I wasn't home. And the plumber did not have shoe covers. Aside from that, excellent service on both claims!

Tech was on time and ready. Resolved issue quickly and efficiently, the appointment was a bit later than expected but acceptable for the issue. Choice Warranty was quick to get the issue forwarded to a tech. But no way to establish an appointment with them.

Couldn't be happier. Kept me informed of arrival time. Worked quickly, efficiently and was a gentleman. I highly recommend True Garage Door Repair Inc. from Huntly IL. The door now works smoothly and the light works. I very pleased. I will be referring this company to my neighbors and friends.

Choice Home Warranty provided very quick response and also scheduled a next day appointment by sending a technician for examination. From my call to scheduling the appointment, I had experienced good service. I will refer Choice Home Warranty to my friends.

I was very impressed how quickly an appointment was made for my refrigerator to be checked and the technician was sent out the very next day. I liked him a lot and he did a very good job waiting on repairs at this time. Thank you.

Home inspected for new insurance and toilet supply line leak detected. I made online claim to CHW on 3/2/22 and problem fixed the following Tuesday as agreed in a professional & timely manner. Tech knew what he was doing and was in and out in 15 minutes. Have now satisfied requirements for new insurance as the problem detected by inspector repaired thanks to good response time from CHW. Thank you.

Updated on 03/24/2022: If you are talking about the tech, he was great. If you are talking about Choice??? I'm not sure yet. You offered to let me purchase new appliances for less than 1/3 of what they cost. I've always been given the full amount to purchase new appliances when they can't be fixed with the last company I had. This makes me very unhappy with your company. I'll update my review after I speak to one of your claims managers, if it's successful. My trash compactor has been inoperable for over a month and is now attracting bugs. I've asked for this to be repaired and now you want to pay me less than 1/3rd the price to have it replaced. Not cool, choice.

Garbage disposal was leaking. Phoned Choice Warranty and a plumber was on site and replaced the unit all in less than 24 hours. Plumber was extremely courteous and professional. Will certainly recommend the plumber (Tommy Rooter) and Choice Home Warranty.

System cutting off and on. So in the cold weather it would be cold and when it’s hot you will be hot. The room was very uncomfortable. We knew there was something wrong with the system. So we called to get some help.

The customer service department is less than stellar. The service request was submitted - next day got email to schedule own. Called you. Waited 45 min to speak to someone who told me 3 minutes earlier the claim had been assigned to someone other than who we wanted to use. They never showed for their appt.. Called again to get it to the correct plumber we had used previously. Was told it was handled.. Next email assigned to someone else. I would not recommend Choice warranty to anyone. Thankfully the water heater continued to work or we would have been without hot water for several days. The second plumber assigned was very thorough and I would recommend him to friends and family.

Water is running down the kitchen pipe into the basement when water is turned on from faucet. The plumber did the best he could do, but could not stop the water leak. The plumber stated the cast iron was old and it rusted out. Two holes were noticed in the pipe.

I have mixed feelings and emotions with Pioneer Overhead Door. My first conversation with the phone person was excellent, however, with the manager that came on after was not so pleasant. I suggested he tell me who was coming over and what phone number that person was using to tell me he was coming so I could insert his number in my phone contacts. I must have hit a button for he gave me a whole story why people should block or not block numbers. Not happy with his tirade. The service techs did come and took care of the problem and they were excellent. 100 % great. The only reason I gave them 4 stars was because of the owner. He needs to be a little more courteous with speaking to first time clients.

Excellent service. Friendly service tech and completed the job quickly and with no issues. Highly recommend Choice Home Warranty. (This home warranty is on our Florida home). Only $65 for service call and it would have cost me much more if I had to call a technician on my own.

An appt on Sat 6 Mar, not coordinated with Ness appl, stayed home all day no tech, Ness did not receive info on job until Saturday night (do not work on Sat and Sun). Another false appt on Monday (0630). Set the appt up with me. I had to call Ness to find out if they were coming to my house. Now I am being told my appliance is covered by my warranty. No, 10 year old Maytag. I have sent a copy of the warranty I researched with Maytag to Ness. (Not my responsibility). Currently waiting WEDNESDAY AM to find out if my washer is going to be repaired or replaced, cost of repair approx $ 1100.

The technician was very knowledgeable and pleasant to conversate with. He was very thorough. The visit and service was a very good. Not related to the service yesterday, someone from Choice Warranty called on at least 5 different occasions trying to sell me a Choice warranty. This was/is very annoying that my information is part of a cold calling system.

Exceptional service! The response to my call for service was immediate and the tech was out to my home the following day. I am so happy to have the warranty as the furnace stopped working the week after I closed on our home.

I was at work; however my husband was at home to meet them. They were in contact with him a couple of times and actually arrived much earlier than was the appointed time. Chris arrived, introduced himself, listened to what the issue was, started checking things right away. He was extremely proficient, professional, kind and cordial. He went outside to the unit, found the problem within a short time and within less than an hour was completely finished. We were very impressed with Chris & would definitely 100% recommend Fannon & Sons to everyone. More than happy!

After a couple of delays NOT Choices fault they got someone here and got it fixed. Great follow thru and updates were great. Just contacted online and boom it was advising me thru email updates. Always kept me in the loop. Thank you.

Easy to compare. Extra month bonus. Took all forms of payments and choice of payment plan. Coverage was easy to understand and extra coverage plans easy to understand. Exact coverage was explained. They were rated in the top three and cost and service charges were very competitive.

The test of time will determine my experience. The technician himself was a very friendly and respectful. He was on time and gave me a 30 minute call ahead before showing up. He showed me where the dishwasher was messed up at and showed me the repair after he was done.

My A/C died on the hottest day of the summer. It actually was the hottest day. When the company's rep came to my house, he found that it was one of the most expensive parts that had to be replaced. I knew he was giving me the best price that he could because his wife and I are good friends. I told him I wanted to call Choice Home Warranty first. He said, "You can call them but I doubt they'll cover it. You'd do better just putting aside the money each month." He was wrong. He talked to CHW directly. He told me he was going to get CHW. They also took care of a dryer fix for me, and my refrigerator fix.

The service request process was easy and smooth. However once the request was submitted I received very poor communication from CHW and from the contractor. Schedules were confused between CHW and the contractor more than twice, and I still don't have the service completed as of today. The contractor had to reschedule because he and I had different info from CHW regarding date and time. Scheduling appointments isn't rocket science. I expected far better communication and scheduling from CHW.

Great Service. Very prompt. Communication via email and phone was great. They communicated multiple times and made it very easier for me to connect to them. They answered all questions. They honored what I had last time and did better.

The salesman was totally obnoxious throughout the entire phone conversation. He lied to me on more than one occasion about the monthly charge. He absolutely did not have any listening skills. After telling him on more than one occasion that I did not want the 5 year plan, he continued to try to sell it. The salesman did not sell me the policy. I had already decided which company I would go along with.

Yes, I would absolutely recommend it to a friend! I received polite, concise information. He was very knowledgeable. He answered all questions and explained how it all worked. He filled me in on things I had questions about and I understood what he was telling me, so I am 100% satisfied with the service I received.

The company that came and fixed my service issue did a good job. They had to reschedule my service date but it didn't take long before they came out and reschedule the service... the fee to repair my issue was very fair.

Mike was extremely helpful and professional. Prices for two homes came in very reasonable. Will use them again in the near future. Five star rating. Will see how good of a deal I can work out with them on my new home.

It was an easy process. I pick the service company and agreed to pay for the service with Choice refunding my money within 30 days which they did. The bad part was I accidentally shredded the check. Waiting for another check. Thanks Choice.

I was told that with the new plans that they have, they fix everything covered, and don't have to be due to wear and tear no matter how long it has been been broken, we cover, if it is in the policy. Lied to get me to switch from the company that I had been with since 2010. Although a lot more expensive, they did do what they said, and I didn't have to wait weeks for assignments that never show up or call.

I have been a customer of Choice Home Warranty for many years. I have found them to be excellent in all areas. I have total faith in the service they provide. Recently I submitted a claim for a toilet repair. They were fast in processing my claim and in assigning a plumber specialist. The repair was excellent and fast. I would highly recommend to everyone.

GE Profile microwave works well, but LEDs are too dim to indicate functions or time. CHW arranged service call promptly. Technicians arrived promptly, opened the LED cover, and determined a new part must be ordered. The microwave is 13 years old, so the part is no longer available. CHW is now arranging to help us replace it.

I had Ness Appliance show up. He was on time, very knowledgeable and professional, found the leak and submitted it to Choice Warranty to be repaired or replaced. He did an outstanding job. Would recommend him for your repair needs

I believe the company that is coming to repair my system was here before and I told them (because I was in the ac business) that a new thermostat was needed and they said that it was ok. I do hope that they do the right thing this time. I not happy now about previous service call!!!

It was incredibly easy--I just sent the request for a claim for a light not working on a ceiling fan. I noted the problems I was having--I received an email 2 days later from the company that was contacted about the issue. An appointment was set up 2 days later for the technician to come out. The problem was corrected by the tech who was incredibly prompt, courteous and respectful. I paid my deductible and I received a receipt. I am very impressed and very pleased with my warranty company--I will be happy to recommend them to anyone.

The garage door was not going up and down properly. I called Choice and they sent out a technician who was very knowledgeable and the problem was resolved quickly and professionally. The technician was knowledgeable and he did a great job.

I am happy with customer service provided by claim specialist and Maurice **. Maurice is very professional and resolved my concern in timely manner. I will surely recommend my friends to Choice Home Warranty. Thanks for your support.

The technician came in and did a wonderful job, polite, thoughtful and courteous. Very professional. He was just polite, know what he was doing, went straight to work and did a wonderful job. I couldn’t be more happier. I wish all technicians were the same way.

Was unable to get heat from my boiler. For 2 days it was very cold in the house. I was not aware until late Friday night. Called as soon as I could. At first I was unable to get a response from either online or the phone. However, once I was able to contact someone my problem was addressed right away. I was given an appointment. I was able to have service on the weekend. It was fortunate for me that the weather cooperated. The service rep came in a timely manner; within the scheduled time. They were very efficient. I am confident that the problem is resolved. Heat is operating well.

I emailed my request on Sunday and the serviceman was here on Monday. He fixed the problem. I am extremely happy with Choice. (This was the first time I used this service.) We had a contract with another company that was transferred to us when we bought this condo. I took a week for anyone to make the service call. No comparison!!

The technician took a look and showed me the spring above my garage door had broken. Once he verified it was covered under my home warranty he replaced it. He also suggested I replace the door rollers since they were loose and wobbly. The additional cost made sense, so it was done. The door now operates smoothly and quietly.

Same day service was great. Choice is way better than AHS I used to have. The companies they use as well seem to better and more helpful. I recommend Choice to anyone who has a new or used home for coverage and peace of mind.

I appreciate him offering me more discounts but no means no. Please train him on that. When I said no, I don’t want to hear about any more, you need to respect your customer’s wishes. He also sounded like he was reading from a script.

He wasn’t aware of all the sockets and light switch they needed to be replaced. He only replaced one. Hopefully he will come back and finish without me having to pay again. He seem to be knowledgeable of what he thought the problem.

My air conditioning stopped working on Thursday and on Friday it was already repaired, it seemed very fast and I am very happy to have you, I had had bad experiences with other insurers and now I am satisfied. Thanks a lot.

I sent an email at 11:00 PM requesting service. I received a reply response the very next morning at 6:24 AM. The email stated that a technician would be out the same morning between 8-12. I am very pleased with the prompt response and appointment time. This is my first time using the warranty service and I am very pleased.

I submitted 4 different service request on the same day. Within 3 days, every service company showed up and fixed the problem. The central air fan needs a part which has been ordered. I expect he will return this week to install that part. Thank you so much for taking care of my service needs.

I want to speak to a person not a recording when I contact Choice. I feel I get better service by speaking to someone. I filed a claim and I have no idea how long it will take for someone to get back to me. My heater fan or blower is not working so I have no heat.

The salesman are liars and to me the customer service representative are just as rude as they are. I wouldn’t suggest them as a company to go with if you value your family and peace of mind. I just signed with them and I’m three weeks into the agreement and want out, but the crazy thing is there is no one to answer the phones that care enough to handle your claim. So I feel stuck.

Very dissatisfied with my service agreement with this company. I filed one claim with them and they disapproved it. They said the failure was because of poor maintenance on my part. They will do anything not to paid a claim. I paid them for 42 month worth of warranty ($1512.00). Had the policy for 1 month and 7 days. The first month you are not allowed to file any claims. They charged me a $50 admin fee + $42 prorated policy for the 7 days when I cancelled my policy. Also I had to paid $65 to the tech. that can out to diagnose the problem. A $157 lesson learned. Don't use these people, you will lose just as I did.

Excellent sales professional with good up selling skills. Answered questions. Looking for a good long term relationship. Will see the performance over the next few years as the need arises or we have to transfer the coverage. Forgot to ask if there is a gift option for our son and wife looking to buy a home in Michigan. Both of them are veterans too. Was that an opportunity we missed?? Thank you. Larry

Had our dishwasher repaired today and the technicians did an excellent job of fixing it. They were knowledgeable and explained the possible problem causing the need for the repair. After repairing the dishwasher the tech provided us with information on keeping the appliance working. They cleaned the area and were very polite and helpful.

Customer service is somewhat lacking. I had to ask rep to speak up, speak slower and enunciate a little clearer. I was unaware of update fee for a service provider call. He seemed to be reading the information and so it sounded sterile and perfunctory as opposed to sincere effort to inform.

I have a warranty for peace of mind. I am single and a teacher. My budget is always tight. I have paid into the warranty for almost four years, and this was my first time filing a claim. My claim was for a relatively low-cost replacement part, and though I have put in far more money than the item's cost, the peace of mind is worth it. I had heard horror stories of warranty companies not wanting to pay for claims, but this was not my experience. Thank you!

Miss Cynthia ** walked me through the entire process. She clearly explained the coverage, and payment options! My questions were answered clearly. She was very knowledgeable. She is very reassuring putting me at ease during the conversation. I definitely will recommend her to my friends and family!

I was totally happy with my experience with Simon; and first price he gave me, with Choice Home. Then, he came up with a Senior plan price. He honestly searched until he came up with yet an even better cost plan, Sure wished I had chosen them two years ago, instead of the plan I had.

In all fairness I must say that the speed in which Choice handle my claim was excellent, as far as the actual repair, well it's been 3 weeks and I still need my air conditioner, and the fact that I have to pay $750.00 just to make it work is quite saddening.

It was a pleasure talking to the Rep, and was informed of the many savings. Especially for the veteran, and how it will carry over to family members. And the extended warranty savings for 6 years. And adding a additional property for coverage.

I had a pretty quick response to my claim, the service man that was sent knew his stuff, he replaced the faucets quick and did great work. The people I spoke to at Choice Home Warranty were very polite and helpful too. I would recommend this company to my friends and neighbors.

Lawrence, the sales person that called me, was very polite and explained what this warranty covers, how much it cost, and how to use it. I am hopeful this will save me more money in the future. I would recommend anyone interested saving money on appliances look into this.

Mohammad called me after I already got off the phone with someone and he was very pushy on the phone with me trying to get me to sign up. When I said I needed to talk it over with my husband he also didn't like that and continued to try to get me to sign up when I said off the bat I just talked to someone and was JUST LOOKING. He asked why I was hesitant and I stated it's an expensive decision. He then proceeded to ask me what I think expensive is.. I don't really think that is appropriate to ask someone. He just wouldn't take no for an answer. Not the way to treat someone who is interested in this company.

Was shopping around for a new home warranty. The worker I spoke with was very professional and helpful. With that being said I am now a customer of Choice. Feel I made the best decision and I am happy too.

We have called Choice Home Warranty for needed repairs in our home and have been very pleased with their quick response to our problems. We have been happy with the people they have chosen to come into our homes for repairs. We will definitely be purchasing another policy!

The technical was good but the status of the claim is rated zero. The microwave is not fixed and no stated status of the outcome of the claim. Still trying to get the status. Please provide status of the claim, when is the time frame to complete the visit and fix the microwave.

Because my car was trapped inside and this happened on a Friday, the service agreed to come on Saturday. I can’t ask for better than that. He arrived, it only took 15 minutes but it freed me to complete my weekend. They were polite and kept my garage clean and guaranteed their work.

CHW has always taken the time to help me address my concern. They are polite and kind. I needed my garage door fixed ASAP and they helped me find a more expedite way to have a Garage door company come to my house the day after it stopped working.

The representative of your company came out, assessed the situation, then went to work to solve the problem. As far as I know the problem has been resolved. Everything seems to be working as it should. I have nothing else to add.

Choice Home warranty is the worst company we have dealt with. Technicians of your choice recommends parts that need replacing and Choice denies the claim. We keep excellent care of our property but things break beyond our control that's why we purchased Choice for two homes. I will never recommend Choice to any neighbor, friend or relative.

Communication between the client and Choice is horrible. My hot water tank went out on Monday afternoon. I sent in the claim that same day. A tech was assigned, and scheduled for the following day. The tech sent in his recommendations for replacement. I received an email that I was going to be responsible for $600 to cover modifications that were not covered in the warranty. The modifications were an expansion tank “which is code”, and a flexible gas line. These have to be done in order to replace the tank, and in my opinion should be covered by the warranty.

For a company that states 24/7 service, that is not necessarily the case. All that said we had our service request picked up by the next morning. When the technician sent in their report, it was denied. Had to appeal the choice because a water tank is mechanical, doesn't just store water. The company that we had to pay out of pocket for to replace stated that Choice had approved 5 other units that week and one was really sketchy on approving. We have a young child and couldn't wait for them to decide what they preferred to pay for or if they would pay.

While the initial diagnosis appointment was prompt (within 48 hours of submitting claim), my follow up appt to actually have the problem fixed had to be scheduled 3 weeks out. In addition to this, I can't even be sure I'll be able to keep this appt, as I received an email that the main part needed has been delayed and is being searched for. So for now, I am only giving 3 stars. To be without a major appliance for 3 plus weeks is NOT a convenience.

I did pay the service done to my home with my own packet. Choice Home Warranty did not pay anything. I was very dissatisfied with choice home warranty dealing with my problem. Did not expect that from them. Could do better to help.

I really like the company Choice Home Warranty sent to do the work on my air conditioner. R. S. Services did a very good job. I would recommend them to anyone. They were very courteous and they answered every question I need to know. They were very knowledgeable what they was doing and was able to explain it way out to me.

Technician was scheduled within minutes. Technician fixed my oven same day as service call! Great experience with professional and friendly technician. Choice Warranty was the right choice for me! Would recommend to friends and family. Prompt service. Awesome technician. Great overall experience.

Nicole ** is a great representative for the Choice co.. She will listen to your concerns and answer all questions. And give you all of their options for coverage plans. Nicole also understands in today's times we need to know that we are getting the best value. Thank you Nicole ** for upstanding my needs & concerns.

I had a problem with my Microwave and called for service. The response was so fast it was hard to believe just as I was told they took care of the problem. Great job. The service department was helpful and had it set up in no time at all.

I called because I had checked online for info on Home Warranties and saw good things about Choice. But I must be honest. The hard sell tactics really turned me off. I need to talk to my supervisor.... Come on. It sounds like a used car salesman. Just give me the info and let me decide. I will look this over with a careful eye. I am not sure I can trust you.

Tech came out and checked out my exhaust fan. Gentleman was quite professional and helpful. He was on time and willing to work his schedule with mine. This was a world of difference from the other Home Warranty company that I had. I will recommend to others.

Cancelled my AHS warranty due to poor service and poor business practices with vendor. CHOICE first requested Mr. Rooter who refused to come. I sent complaint to them to Texas Plumbing Board, they were found to be charging for licenses they were not pulling. I was sent a refund for the fraud from Mr. Rooter without apology. (They installed original hot water tank.) Then the second plumber was Henry ** who came from Beaumont and drove 3 hours to diagnose issue. Requested $750 to do job. Rheem supplied part under warranty. Choice would not Pay Mr. ** for time, labor and travel. So he refused. I then had to find my own plumber to do the work and seek reimbursement from CHOICE. Still awaiting final determination on reimbursement. This is NOT the point of having a home warranty. Very inconvenient!

I called for help. Got assistance quickly. Mr. ** called for appointment. He was here on time. Great work. Very timely. Was clean and cleaned up after he was done. Convenient paying. I truly recommend Mr. **. He is a gentleman. I said at the beginning Choice was a help and timely. Thank you.

Choice Home had a Very nice and prompt response and service. The technician did come on time and finished work in professional manner with cleanliness and checked the performances so the appliances are working in standard manner. The appliances were fixed with good care. Can be relied upon and trusted since the services was amazing.

When I called to inquire about a home warranty the account manager I spoke to was helpful and knowledgeable. He made the sign up process painless. Time will tell if Choice Home Warranty makes reporting claims/getting work done, as painless as the sign up process.

I shared my concern after receiving service for my leaky kitchen faucet. The replacement was cheap & flimsy. Persons visiting my home & using the sink notices it. I don't want to chance the type of replacement for the washer because it might also be cheap so I took the gift card which means I pay for install & delivery.

Tech came to replace door. This was done. The washer started cutting off in middle of cycle. Tried to call Tech. Not sure this was done properly. Will place another request to repair washer. If possible please schedule service call for LG washer.

I joined - but then had questions - I called and was told that I could go on the waiting list to have someone call me back shortly. Never did - called again and same run around - I am calling tomorrow to cancel because can you imagine what it would be like to call in a claim?? No thanks - customer service is NOT in their favor!

It was very easy and quick to sign up and my questions and concerns were answered. I also signed up my mother with a policy as well. The gentleman on the phone put us on a conference call and she was also able to get her answers met.

Rep was very good and explained what they determined to be done. He answered all of my questions. Was easy to understand What needed to be done to fix the problem. Am waiting for when they will fix the problem.

Hazem came to my home late in the day as a last appt. Although it was past 5 pm, he was willing to go to Home Depot, about 20 minutes away to purchase the switch he needed. He then came back to my home to install it.

My tenant found out she was without heat on a Thursday night due to furnace issues. The tech came out the next day and made repairs. He was flexible to time arrangements. He told me what the issue was and gave advice for future. Also, it was simple to electronic pay for the repairs made.

The girl I talked to was great. she guided me through the coverage of things, and the service call amount for the call, when or if I call. The 30 day waiting period, she just covered everything I should know. She is a very good salesperson, she is a keeper.

Once again, Harrison Appliances screwed up. I was informed by email that the tech would be coming on Friday between 7:00and 11:00. When nobody showed by 12;30, I called the office and left a message. Called the tech's number and left a message. No response from either. I'm still waiting.

Excellent customer service and resolved the problem quickly! Arrived promptly and work protective gear to not track mud into home. Wore mask which was courteous. Explained the issue thoroughly and answered all questions. Was very friendly. I would recommend to family or friends.

Repair was fast and professionally done. Very pleased with results! I was contacted within 12 hours of submitting my claim. Repair was done the following day. Technician called to inform me of arrival time and was on time. Technician had all of the parts needed to fix my dryer quickly and efficiently. He was very friendly and possessed full knowledge of what needed to be done.

Replaced fridge. I don’t think you gave me enough to replace my fridge. I thought my model I have was worth more than you gave me. I can’t buy anything with the features my refrigerator has on it. You gave me just enough to make a down payment. I thought my plan was for replacement.

Technician was quite knowledgeable and friendly on our first encounter. It was very obvious he was interested in helping me. The gentlemen will return next week to make the approved repairs. I expect him to be as courteous as before.

I was happy with Greg as my initial contact. He was pleasant and very knowledgeable about the home warranty process. He gave me the basics and then answered all my questions. He even recommended a great program for veterans of the US Military. The program was so great and at this time, I was able to afford to participate in this great program. I am happy to be a new member of Choice Home Warranty. I highly recommend this company. I have had other home warranties in the past but this one outshines the others by miles.

The scheduling process is by far the easiest in the home warranty business. Their customer service personnel respond quickly after the appt is made and CHW uses only the most professional technicians in the business. I have used CHW with other home repairs in the past and I will continue to use CHW company as my only home warranty service.

My freezer was melting everything and my refrigerator only cooled at the bottom. The technician came and fixed it. It was great because I thought I would have to buy a new refrigerator. He was no nonsense in that he came to do a job and he completed it.

Kintex Plumbing was very good...A good experience. Well, how happy should I be since CHW denied my 1 Claim....Said I abused my bathroom sink drain ...I am 85 and a widow living alone...The drain corroded I guess with soap and toothpaste spitting=ridiculous!!!! So I have appealed the claim or else I want my money back....

I really liked how fast CHW responded to my claim. Within 24hrs in submitting my claim I had a technician out to see my appliance. Unfortunately it wasn't repairable. I am thankful that CHW is giving me something towards replacing my fridge and although it's not enough to replace it entirely it's still a good chunk of change to help buy a new one. My only wish is that they had emailed me a gift card so I can shop right away. I was told it could take up to 30 days which to me is a long time without a fridge. I might buy a mini fridge in the meantime.

I had this company on my mind for about a week or so before they called me. The caller was very polite and not pushy, which I liked. She connected me to another employer who was doing the sales pitch. This lady seemed very open and honest and listened to what I needed to say about myself. The experience was very positive as we welcomed each other and visited.

Had your insurance for many years as my home and appliances are getting older. Now during my required furnace inspection the tech. found a crack inside the heat exchanger. This would eventually poison me with carbon dioxide. But you denied my claim with ** excuses. I will definitely not buy insurance from you again and no longer recommend your company to my friends and family. I am extremely disappointed.

The technician was very knowledgeable, respectful and timely in his service. He answered all the questions correctly. We had a great experience. He diagnosed the problem immediately and provided with the best solution. We believe that the fix he did will be a long term solution for the problem we had.

The plumber sent to us from In and Out was exceptional. I had to postpone the appointment and he accommodated us graciously. He was polite, efficient and knowledgeable. I would definitely want him to come the next time we have a plumbing problem.

I agreed to purchase this warranty so that I only had pay a monthly fee plus a deductible for each transaction. Well my water heater leaked excessively where it caused a flood in my house. The technician came, ordered the water heater. I then get an email saying that I would have to pay 500.00 or I could not get the heater. Why did I get insurance if I would have to pay that amount of money. They have me in a no win position for I need hot water. I am considering canceling my contract and going with nj gas unless something is done.

I've had a one really bad experience but Choice has stepped up and fixed it for the most part and taken care of me for it. They have fixed my AC, washer, dryer, fridge, and sink. When my AC broke one guy came out, messed it up worse causing bad damage which still has not been fixed. Both fans still need to be replaced because he left the cover ajar and it was sucking in dust which got all into the unit and the motors according to the next tech that came out. He fixed the problem (AC still not coming on) for free but never replaced the motors which was now making noise.

I have 4 contracts with Choice Home Warranty with my home plus 3 rental properties. I have had these under contract with Choice for more than 10 years. For that time period, some claims beware denied. But in all claims, whether approved or denied, Choice was fair, trustworthy, reasonable and professional in their effort to provide the service the contracts included. I would recommend the insurance coverage Choice offers. It is a wise option to be prepared for those inevitable malfunctions that will happen. Choice Warranty is a prudent investment in being financially prudent to take care of your homes.

My furnace went out and they got me an appointment the next day. Luckily the weather was warm, if it had been cold I would have been in trouble. When it comes to heat in winter months they need to be quicker.

1st assigned company, AAA All brands appliance, never showed… couldn’t reach them. Wasn’t happy with how CHW cs handled the situation. 2nd company, Hometown heating & air went beyond to rectify the situation and showed up exactly when they said they would and got a live person even at 9:30p.

Your agents need to communicate with each other. When I had to call back in and got another agent they knew nothing of my previous conversation. Even though the agents were very polite and helpful I had to basically start over with my claim.

I was getting small “puddles” on my basement floor. I wasn’t positive about where the puddles were coming from, but he suspected that it had to do with a powder room that isn’t used very often. He found the problem and repaired it in a timely manner.

I was very satisfied and highly recommend this plumber. The plumbing technician was personable, knowledgeable and efficient. He ordered the necessary parts in advance and scheduled the job as soon as the parts were received. The work was performed neatly, competently and efficiently. I highly recommend this plumber.

Technician evaluated the problem and Choice Home provided a financial solution to help to replace my appliance with a new one. This will eliminate having future issues with this appliance. This is a great feature of Choice Home Warranty program.

In lieu of replacing my washer, they offered me a monetary replacement dollar amount of $343. The price of a low-end comparable model is $450-550. Choice was unwilling to increase the dollar amount claiming the contract language. I call it misleading and false advertising. Beware before you sign a contract with Choice. I paid for a 4 year contract in good faith.

Service personnel did not show up for appointment, no text/call/email. CHW could not reschedule for next day and said they would schedule with different providers. Instead rescheduled with first one. Had to wait an additional 24 hours (now 72 hours without fridge). Finally resolved late on fourth day. Unacceptable delays for lack of refrigeration.

One buys this kind of policy usually based on price. When a need arises, you think "did I make a stupid penny pinching decision". Anyway, It's easy to get on line and find the prompts to get a claim started. Then you receive an email with the name of the repair tech along with a time and date of arrival. (A phone # is listed, if you need to reschedule.) A "I'm on my way" phone call is received and the tech shows up to begin his inspection of the issue. After the analysis is explained the plan of action is reviewed and the work is completed. Just pay the contracted amount and the tech provides your receipt for the completed job. Easy.

We had a problem with a pipe that was backed up in the kitchen. Choice got right back to us after we filed a claim. The plumbing company reached out right away, set an appointment, and the issue was resolved. Thank you so much. We’re very happy with the service.

The technician (Tracy **) was very courteous and constantly provided me in-depth information while going through his work. He answered every question I had with confidence and made sure that I was satisfied. I would highly recommend Mr. Tracy **.

Mr. Tony **, the agent who assisted me in purchasing the warranty plan is very knowledgeable about the service plans offered.. He was very helpful and professional in helping choose the right plan for me. He is an excellent representative of your company. Thank you.

Fast and professional response from technician. Very easy to submit claim and quick response and resolution of problem. Best money and value possible! I recommend this company to anyone who owns a home! Very very satisfied in every way! Do not wait to sign up.

We submitted the request early today and we received an email that an appointment was scheduled fairly quickly. The process of submitting a service request was fairly simple after logging on the website. This is the first time we used the website to make a Service Request.

I have been waiting more than a month to fix my water heater but CHW not taking any action. I never put bad review for any company but I feel so bad that I can't control myself. They are worthless company.

I called on January 21st to get service for my washer, Choice home warranty sent out a repairman the next day. Took my money for the service call and left, 3 weeks later 3 different companies say they were coming out for same problem. Never did... Call after call to Choice ask for a supervisor to call because each time I talked to rep I got a different answer. After 5 weeks another company finally comes out and says I need a new Washer. This Washer is only 2 years old. Paid 575 for the washer new, Same washer on sale for 600 now and Choice home warranty will only replace it for 346 (that what they said they can buy it for, but will not buy it for me and I can not get it and this is how they treat their customers). I would tell everyone to avoid this company.

Dishwasher service: Russ from Prompt Appliance Repair LLC was very professional and on time for our appointment. Quick to find out and solved the issue with my dishwasher Frigidaire. Will recommend Prompt Appliance Repair LLC and CHOICE 100% anytime. Thank you!

Was promised my prior price when resigning up! When I got my contract it was different than what was promised. When I called back- they said they had no record of their employee saying that. But then she said they record their calls? Honestly just want the price that was quoted to me without having to be transferred to a million different departments. Took them less than 1 minute to sign me up - but I waited on hold for over 30 mins to talk to someone about switching my plan.

The technician sent out to our house was great. You, however, are the worst warranty company I've ever used. A drain pipe rusted through and is leaking, because iron rusts. You however, denied the claim because you exclude coverage due to rust, never mind that rust is normal wear and tear. Very dissatisfied. If my appeal is denied, I won't renew under any circumstances and will advise as many people as I can not to use you.

This last claim was the third time a repair was not covered. "Repair or replace" has a lot of exceptions. Sorry I believed the sales rep and did not read the contract word for word. I probably needed a lawyer to explain all the exceptions.

Lee ** really did a great job fixing my toilet, which was running water and costing me extra each month for my water bill. Lee arrived and knew right away what was happening. Thank you Lee for being quick to handle what we needed.

I talked with Richard and I had a bunch of questions about the plan and he took the time to explain everything to me. I was concerned about what was covered and what was not covered and I was surprised that more things were covered in what I thought. It sounds like a great plan for my home. I hope I never have to use it but if I ever have anything go wrong I just hope that they take care of it under this warranty.

We had a problem with our garage door, I was so impressed with the professionalism and promptitude it was handled with. From my first contact with the representative to the repair took only 6 hours to have the problem solve. Thank you to all those involved.

Tim with Professional Plumber is excellent. He is very professional and takes pride in doing his work. He takes the time to do the repair correctly. I would definitely recommend Tim at Professional Plumber. In addition, I've been satisfied with Choice Home Warranty.

The tech came on time and made repairs. He did his thing and was gone in a reasonable amount of time. A real gentleman. Hopefully we will not have any more problems with the ice maker. All your tech should as good as he was.

Our kitchen disposal quit working and we placed a service order on Wednesday morning. Later that day we received a service appointment for Thursday. The service technician called one half hour in advance to notify us of his pending arrival. He arrived as prompt and was very courteous. He checked the disposal and then quickly completed the replacement.

Technician was great. Choice offered me less than half of replacement cost and have been very difficult to communicate with. I’ve requested an independent binding review and have waited a full month without even an acknowledgement of my request! Very disappointed to say the least.

Applying for a home warranty through Choice Home Warranty was effortless. The customer service representative was friendly, courteous and knowledgeable about the product offered and various promotions available to save me money. I was so pleased with how quickly everything was set up. I was also pleased to know that they honor veterans by providing a promotion specifically for us veterans to save us money. Thank you.

My heat unit went out. Omg it's cold. What a man going to do to keep his family warm. So went online to make my claim with CHW. Two days later problem fix. No more emergency heat for me. Thank a lot CHW!!

Tech was courteous and professional and much better than the last several techs that came to my home for other reasons through your company. If this tech would have been more of the same I would have cancelled Choice Warranty.

Had Tony's Plumbing Solution in to fix our toilet. Called to ask if he could come earlier which was great for me. Very polite, wore mask which I appreciated. Extremely neat and efficient. Explained what was broken and how it was being fixed.

CHW pays for nothing. I waste my money getting this company warranty. I will not be renewing my membership. I wish I can get my money back. I can't believe how much I dislike having to call them. Outside of the last company that came out. The other companies were very bad.

I would just like to say that I am so glad that Alberto ** called me. Well actually he spoke to my daughter Sandy because I have health issues. He was so patient with us because she had to explain everything more than 2 times. And he was so patient. And understood my condition. I wish there were other people that take your concern very seriously and not take advantage of someone like me. I give him 1000 instead of a 10 and oh he needs a raise.

Choice Warranty has not left a good impression so far. The first guy they sent out was not professional or timely at all A quality But, Cricial repair was good -Parker and Manny. But Choice did not want to do anything but the very basic to fix my problem. I needed to have a certain machine to correct the problem. But Choice tried to say it was pre-existing. I ended up paying another company that fixed my issue within 20 minutes. And saying and proving it was both pre-existing. I am seriously checking into canceling my membership.

Technician did a great job diagnosing the problem and repairing it in a timely manner. He was professional and courteous. Choice made it easy - I paid the $65 svc fee and the rest of the bill was paid for by my warranty. It was the first claim I made on my home warranty and they made the process very easy and sent a repair person within 48 hours.

The agent we spoke to was very fast and efficient. Took care of our issue within 5 minutes. We needed to submit a claim and she took care of us quickly! Not only was she fast and efficient, she really cared about the issue we were having!

They were helpful, personable, quick and on time. They were able to diagnose the problem, and offer alternatives if the warranty company did not cover the claim. We plan to use them again for things that are not covered by our warranty company. Highly recommend!

I wanted to change payment way from monthly to yearly. Why you guys canceled my old account. I've been your customer since 2016. I couldn't understand. My history has been gone. LOL. I wanted to keep track of my history.

The gentleman from KEA SERVICE was exceptional. He texted me when he was here and gave me a chance to put the 2 puppies in their cages without him ringing the doorbell. Great awareness of possible situation (baby sleeping, dogs, etc.).

As refrigerator could not fixed or parts unavailable to replace, compensated for cash to buy new refrigerator and able to resolve the issue with results. Time to time the progress of claim is communicated and claim was filed without difficulty.

My dryer was not drying my clothes, I would have to turn it on several times to get a lite load dried. I put in a claim for a technician to look at it, they responses within a day. Service was prompt, technician was courteous and fixed problem quickly.

The serviceman was great. I'm giving three stars because I called in the service on a Thursday and the service was scheduled for the following Wednesday. Thankfully my neighbor had room in his freezer to store my food until service was completed.

My kitchen sink started backing up, so I called Choice Warranty for this covered service. They assigned the claim to an unresponsive plumber, who ignored messages, canceled one appointment at the last minute, then never showed for the rescheduled appointment. I asked for the claim to be reassigned and was lucky to get Price Point Plumbing. Second company was on time, professional, and fixed the clog and cleaned up afterwards. I give him 5 stars, but the total experience a 3 because of the other company.

Filed claim yesterday and received claim number. Awaiting instructions on how/where to submit bills. Likely need to receive contact or some response on how to proceed. The system lacks that information. What am I to do?

Excellent follow up and very responsive to customer needs. Your service meets the expectations and the promises made when I bought the service. The technicians were very knowledgeable and friendly and represented the company well. Rafael especially was very knowledgeable.

Everything went well and better then expected. It was professional and informative----little more than I wanted to spend, but due to the professional way it was handled----All is well. Thank you. Troy ** did a great job in explaining your service/contract, was informative, professional, and patient.

We got off to rocky start because they were trying to get a repair man to my house the same day. I explained that wasn't necessary and the appointment was rescheduled and went flawlessly. They stayed in touch; kept me informed; and got the work done on schedule. The service man was kind, respectful, helpful, and very thorough. 5-star rated 10+ experience.

You as the warranty company was very responsive and did your job. However your repair tech did not properly do his. The problem with my dishwasher was a melted wire connector and wires for the door latching mechanisms. He did get the correct new parts a whole wiring harness. But he never installed. He just cut the connector end off of the new harness and spliced it on the old wires. To me this is not a safe practice and should not have been done. Especially on a device that involves the use of water.

Contractor rating: Excellent. Very thorough in checking under the dishwasher for leak and diagnosed it - completely different source than what I thought. Found and ordered hard-to-find parts for 2006 unit. Great followup and communication by contractor company on backordered part. However, still waiting for email from CHW (or status update) on cancelling today's appointment until part comes in - glad contractor was able to inform me, since in-home repair requires I take off from work.

SCAM SCAM SCAM!! They will take your money and when it's time to provide the service they will come up some random policy agreements. You will never get to speak with their agents, Only sales agents are available within a second. Also when you buy the policy they will give you best rates but when you claim something, they will not even bother to reach out to you. Also Case Manager was so rude.

The Technician/Plumber was courteous and knowledgeable. I'm satisfied with the work that he did. At first I was about to cancel the appointment because there was a misunderstanding of which customer the person on the phone thought he was talking to. He gave me a projected time that he would be to my house and he didn't show. The next day is when it was discovered that he thought I was someone else and he apologized. That's the reason for the gap of a couple days in getting the work done.

I have had several issues with the appliances I acquired with the purchase of my home and thankfully chose Choice Home warranty. The service technicians were always courteous and efficient. There was one issue with waiting for parts, but that was not Choice Home warranty's fault nor the technicians'.

Choice Home Warranty has let me down. I was told that you all do not replace. Only buy out, I work for JPS district. As of today, my tenure has ended as a customer service rep. for your company. Thanks,.

I placed a repair service request with CHW. The next day I was contacted for the service. Only had to pay my service call fee & received a new product. I am very pleased with the service they have provided.

I recently had an issue with the microwave and one switch in the electrical circuit. Both were repaired very promptly and no issues after getting these fixed. I have already recommended Choice Home Warranty for a lot of friends. Monthly charges are affordable and also service calls are affordable. I am happy that I am saving money on repair costs if I go without warranty.

When I signed up February 23, 2019, I was told if I paid for 5 years $3,037.50. I would get one free service call. On 9-14-20, my tenant had a thermostat problem. Service man said that would be $60. He paid it. When I reimbursed him, I said it was suppose to be free. I called and your rep said the next call will be free. I said, "Mail back my payment," they said, "No worries. Next is on us!" Well I am meeting with your service man Friday. The email said have $60. Ready. I called this morning and they said it expired. If they sent the $60 back there would not be a problem. Your company broke their promise. Never was it written there was an expiration date. I have paid a penalty for not having you come out for any breakdowns. I’m 80 years old and I thought I struck gold with your company. I am so upset. I believe Jerry ** used false pretense to make the sale.

Has anyone bothered to read the negative reviews for Choice Home Warranty for the last 30 days? I understand that Consumer Affairs only recommends companies that pay them for their endorsement, which clearly causes Consumer Affairs to be biased and unreliable. Your integrity is compromised. Choice only pays wholesale prices for appliances and only with an e-Lowes gift card which takes 30 days to get. I'm a realtor and I would never recommend this company to my clients. Also, this company is not addressing their customers problems. The way this company treats their customers is deplorable. Specifically, read the reviews for Louisiana.

Ice maker quit making ice. Service man found inlet line was frozen. Showed me a notice from Frigidaire describing the problem and solution. He fixed it and it is making ice again. Choice got a company assigned in a few hours and service was onsite the next day. Good timing and good results.

The technician who came by to fix my stove was very friendly! He even did a couple checks on my oven to make sure it was working as well, even though I hadn't asked. He was speedy, professional, definitely recommend.

The repairman was very efficient! Fixed the water from leaking out of the fridge. He also noticed how badly the shelves and drawers were cracked and he reported that and CHW claims that was NOT normal wear and tear. It was from abuse! I will NOT be renewing this because of that! Plastic breaks under regular wear and tear. This is NOT fair.

The tech was on time and very professional. He quickly found the problem, and it was quickly rectified. The tech stayed until the washer went thru a complete cycle. He made sure the washer was working correctly. Very good service. The only drawback was the arrival window time.

I had a warranty on my previous house for many years. The service providers were hit and miss. Both of the calls we've had with Choice have been top notch! I had some service done myself and the tech I called created problems. They came recommended. This has been a very pleasant experience. Thanks.

Very professional and knew his job. He knew right away what was wrong. He was on time and called before he came. I would recommend your company. Appointment is set for the repair of my furnace. Thank you. I appreciate your help.

Ice maker in Kenmore refrigerator jams up and a few "plastic" pieces came out as well. Sometimes makes ice but then jams again. We empty it and start over. Disappointed that Choice decided it was not wear and tear but damage caused by us!! Are you kidding? I would not even know how to damage an ice maker!!!! It's made of plastic-even the tech guy can't understand your comment!!

Was surprised and annoyed to find out my stove top damage would not be covered, due to the location of the damage. Very disappointed. When I enrolled in Choice Warranty I was not aware of any coverage limitations. I was very satisfied the first 2 times I had to use them. Kind of disappointed now.

From the start of placing the claim with Steve ** to each and every tradesman/woman coming into our home to fix our appliances, electrical/plumbing etc. has been wonderful. Highly recommend Choice Home Warranty, and I actually do tell my friends and neighbors when we discuss house issues etc. Choice Home Warranty is wonderful.

The tech. who installed our hot water heater was excellent. However I'm not happy with Choice at all. Besides the $75 service call fee it cost me almost $1400 for stuff they didn't cover. I don't know how they rate a # 1 rating. Screw me once shame on me. They won't screw me again.

The company was on time and did what they said they would. Excellent work and a reliable company. Julie in the office was polite and efficient. Joe the technician, was neat, knowledgeable and was courteous. I recommend this company without reservation.

The technician did a great job on finding out what was wrong with my air conditioning unit. I would hope to have them come do some more work on it. Also I hope have more great technicians come from Choice Home Warranty.

This is our 3 time. We renewed your service over 10 years. That basically says it all. Service has been quickly dispatched and in most all cases has paid the total invoice. Well worth the price. (Phil, senior rep) was very knowledgeable, friendly and helpful in getting me reset up).

Put in a request for a technician to look at problems with our washing machine. I had a response from Choice Home Warranty within 10 hours, they will have a tech out to my home in the morning! That's what I had counted on, great service.

You disregarded my instructions as to payment. This I am cancelling as of March 2 2022. I advised you in a separate memo that I expect the charge to be reversed within the next 24 hours or the appropriate action will be taken. If you have any questions please call me.

I was able to talk with your representative and submit a claim. Hope it doesn't take forever to have a technician show up. On a previous claim for my water heater, no one ever showed up and I had to pay the full price to have it replaced. I don't want that to happen again with this claim for my Furnace!

Tried getting in touch with Lydia (appeal rep) twice. Left a voicemail and sent her an email. It has been over 4 days and no response. Have contacted the rep that sold all 4 warranties twice, and he has not returned my call. What would your experience be.

Malcolm Explained all terms and conditions and had great customer service. I appreciated how detailed he was in explaining the terms and conditions. We are excited to have this sense of security with Malcolm by our side. Thank you Malcolm. We appreciated the time and follow up.

When I signed up for the coverage I was told by the agent that everything with the appliances would be covered. It turned out that was not true. Only the compressor in my refrigerator was covered. There were a couple other items that needed replacing with the cooling system that were not covered. So I ended up paying for these parts plus the service fee.

The technician who came to the house was impressive. He really knew his stuff and was a nice guy. The office staff at Harrison was something else. They just couldn't get simple information right (like times I would be unavailable and they sent somebody anyway so had to be rescheduled - twice).

Our side by side refrigerator/freezer was not cooling and our dishwasher was not draining. Our repair person, Benny, made all the necessary repairs in one visit, and we were only charged one service fee. Benny was friendly, efficient, and did a great job getting our appliances functioning like new. Thank you :).

When my refrigerator stopped working I immediately called CHW to schedule a technician to come out and fix it. I called and was told the next available appointment would be in two days. I waited and no one showed up. I called and was not able to talk to anyone and was directed to the automated scheduling assistant which set up another appointment in three days. After I complained I about the service company A&E services and could not get a guarantee that they would show up in three days I asked for a different service company to repair my refrigerator and had to wait another three day for them to come. I was without my refrigerator for 10 days! That is completely unacceptable! I will never recommend anyone to use CHW!

The account representative that helped me signing in to Choice Home Warranty. Myles **, was wonderful, very helpful, not pushy, knowledgeable of the product you offer and overall I had a very good experience. Mr. ** is great. He is a keeper as the saying goes. Very few times in a long time that I have a good experience when buying something.

Service contracts for both of my homes. Lisa was very thorough and patient and explained all of the benefits of the service contract clearly and precisely. We took the three-year plans for each house with the extra three months and the lower co-pay. We feel this is a good value and we would recommend Lisa and your firms to all of our friends.

Highly NOT Recommended. I would like to give "NO" stars as it's not worth it. People working at Choice Home Warranty are very rude. Our stove wasn't working, out of 4 burners 3 burners are not working. Choice sent two technician to double check the issue. Both the technician mentioned that all four infinity switches and stove glass top needs to replaced. With that said, our oven door had some issue. According to Choice Home Warranty, door doesn't fall in "Normal" Wear and tear issues and hence they couldn't repair or replace the stove.

The company was very professional and helpful. The service tech, Mike was knowledgeable on the issues and gave recommendations for future. They updated me via email and text. Invoice and copied receipt to my email address and I was able to pay via my credit card on the service tech's phone. All in my driveway.

Myles was very professional and suggested the best plan for me. That included long term savings. I feel confident that the coverage will be consistent for the next few years. The company comes with a great rating, 1 out of 10.

The technician explained in details the problem, very efficiently and professionally done. He was on time and worked using the time frame he mentioned upon arrival. He explained what happened and the steps he took to resolve the issue. I asked some other questions as he was very patient and wanting to make sure i understood everything that took place and what to look for in the future.

Abdelillah, the technician from Bennett & Sons A/C sent to my house, was very knowledgeable and polite and found the problem after using his skills checking the system. He changed the faulty capacitor and gave it a boost Freon, as it was running low. Kudos to Abdelillah and Bennett & Sons A/C.

I'm upset about paying 85$ instead 65 with no explanation. I tried calling the company with no success I got nobody. Just people hanging up on me, thanks. I'm not upset with the company that took care of the washer. It's Choice warranty that I can't contact. You say you're not like the other insurance companies, well I say you're no different.