Choice Home Warranty Reviews

The repairmen came in and located the problems right away. They showed me the problems, cleaned up after themselves and then departed. They explained that they would call me when the parts they needed came in and arrange for their return visit to install the parts.

Appointment scheduled in timely fashion. Technician arrived on time, quickly checked dryer after asking my concerns. Ordered necessary part and scheduled follow up appt with me. Explained that part would come directly here. Not able to complete check or credit card transaction.

The contract reads "We are responsible for installing replacement equipment of similar features, capacity, and efficiency, but not for matching dimensions, brand or color." They did NOT replace my furnace with this in mind. The old furnace had a 2-stage burner and a variable speed fan motor. They replaced it with a unit that is a single-stage burner and has a single speed fan motor. The only thing that is close to matching is the efficiency, we had a 96% and they replaced it with a 95%. On top of all of that, it took them 11 days in the middle of winter to get it replaced.

I called and they got back with me. The next day plumber came out and said it was bad. Then the next day replaced it. Great service friendly. Said they would there on time and they were. Would recommend both companies.

I am still waiting on approval?? I paid for the whole year.. it's been over a week since a technician was here.. I need this light for my business. It's been out since the 5th!! Please help!!! I am very frustrated!!!

He was professional. He had tech equipment which was nice because he didn’t have to tear up the ceiling to check for a leak. Highly recommend. Courteous and wore a mask. Very knowledgeable about more than just plumbing. He knew a lot about construction and roofing.

Mr. Lee ** did a great job of quickly and kindly assessing and correcting our plumbing issue. Thankful to have been matched to someone who was responsive to our communication and who sought to understand the issue ahead of time so that he was able to come prepared with the right parts needed for fixing our toilet. He did a great job!

Extremely happy with Choice. Promptly got someone to fix my garage and got me going again. Company who came was very good and got the job done. Changing to Choice was the best choice I’ve ever made — no pun implied. Thank you!

He was very efficient and courteous. He quickly diagnosed and resolved the problem. He knows what he needs to be done. He had all the tools needed. Communicated arrival time ahead of time. Arrived on time. Takes pride in his work.

Would not recommend Choice Home Warranty to anyone. Denied a faulty water heater replacement due to see some rust in the technicians photo. What happens when you have water and metal you get rust. I asked for a review and when I spoke to the lady that has no clue about a water heater she was pretty rude and would not let me speak. They advertise that it does not matter how old the system is they will cover and that is bogus. The claims that I have take way too long to get a technician out like weeks on one and a week for another. I would advise doing a little more research before purchasing a home warranty with this company to make sure they will meet your expectations. Which mine has not been met yet and will not due to the water heater.

The scheduling of having a technician to help with this issue was easy. I was notified the same day of someone who was going to arrive the following day. The technician was on time and very fast in fixing the problem with my heating/AC unit.

Setting up the call was painless as usual very easy to make the request and immediate response.. We called the allocated contractor and explained our cars were locked in as the door opener had failed. He explained how to open the door with exposing ourselves to danger as he could not make an easier visit. We did with no problem and when he came he was professional and pleasant. All in all a very good experience and miles better than anything we encountered at AHS our prior company.

I think that I need to call a lawyer for justice in this matter. This is the 3rd time I placed a claim with you guys and only 1 time you came through with the service that I needed. This is my 2nd claim I submitted for my hot water heater and I was denied a replacement for my unit because it appeared that my unit has a preexisting problem, even though my claim that went through a yr ago for a repair to the same unit they fixed it, but on a different contract. I don’t understand it, I’ve not been back to work since Dec 21, 2021, because I work for the school system and got sick and tested positive for COVID and still hoarse, that’s why I can’t return to work yet, it’s winter time my pipes might freeze, I’m so upset. Besides the fact that I had an appointment with my case worker who didn’t call me until today. The repair knew that they denied me before I knew it. I’m totally at a loss with this.

As a foreigner, I am satisfied for your service: Every time You are on Time and High quality service, these are my experience about your company. It is Great! and I will recommend to my friends. Thanks for you!!!

I had multiple repairs so far and the service is good. However, we need to deal with the service people and not all providers of Choice are fair. Choice needs to be careful in choosing or adding a service company in their network.

Great company that provides great service and sends out quality technicians in good time frame. My only complaint would be when they replace appliances and do reimbursement it’s less than what it costs in store and you wait 30 days, but it’s still cheaper than paying full price yourself. But I’ll keep my homeowners warranty through Choice.

We submitted our claim on Jan 12th. Initially the service was scheduled on Jan 21st. Now it has been pushed out to Feb 1st. Wondering why it is taking 20 days to send the technician out. This is loo long of a time.

Seth provided us with all the information we needed to make a affirmative decision in taking out our home warranty with Choice. He was patient when we needed to call our bank to raise the limit to take advantage of the 5 yr plan with the extra year free.

The representative was well informed about your product and was very professional in all his responses. He knew about the details of the product and knew how to explain the product in a well defined way. He was very polite.

Plumber never showed on assigned date/time. Called them and was told they never received the work order. Contacted CHW who apologized and said the work order is being resent. I have yet to get a confirmation from the assigned plumber. It's been a week since I filed my claim. How about assigning another plumber since the one assigned doesn't seem to be reliable.

Agent answered all my questions thoroughly. Provided one quote, which was much higher than other agencies. When I paused, he brought up some discounts. At the end he wanted to provide a 6 year lock in. I was only interested in a one year contract to see how good Choice is. I wish he would have stopped trying to see me a multi year package.

My plan was established online. The form used my billing address as the address for service. This is incorrect. I contacted customer service and no one was interested in helping to make the corrections so, I have decided to cancel the new service which I established this morning.

Someone actually showed up. 2 previous claims scheduled for service and were rescheduled for plumbing repair and no one showed. Rescheduled again and no one came a 3rd time. Come on, how long should someone wait for plumbing repair? 6 weeks is too long for someone to not even show up at all. Ashamed at Choice Home. Service rep from Sears came, went to get parts and came back and fixed washer. Sears gets 5 stars for repairs and restored my faith that maybe Choice Home can send someone out. Probably luck but thank you Sears/A&E factory service.

Streamlined efficient and fast virtual claim processing (on-line and phone) and excellent, in-person customer service. Claim email comes almost immediately after phone call, and service calls are scheduled within a few days! We will recommend you to friends and family.

My tech from Garcia Bros, was outstanding and provided clarity. He explained the process on what would happen once he submitted his request. He also informed me that he would be able to get it up and the time frame.

I have had a contract with CHW for a couple years and have been very pleased with the service they have provided. I've had four calls in this time and all were handled in a timely manner. I will renew my contact when the current one expires.

The technician was polite, and thorough. He explained everything he was doing, and why, and he kept me abreast of his findings. He was very conscientious about his work. He identified the problem and made the necessary repair. I was completely satisfied with the job.

She explained the service plan, what was covered, and the price. She was very professional and pleasant to speak with. I was pleased with the price and everything that was covered. I would recommend Choice Home Warranty to my friends, and family.

Mike was very helpful in answering any questions about what is covered. I have a DTE service plan but was never told about that if it needed to be replaced that I needed a extra plan but Mike explained everything.

I left a good company to come to Choice because of the comments and the feedback I saw. I opened up a claim on December 19 and it took them one month to get me to take care of. I’ve had two other claims that I’ve had people out to my house and nothing was done to resolve it and is covered underneath my warranty but I’m being told it is not. I am not happy with this company and how I’ve been treating.

My first experience with Choice was a good one. I actually signed up for 42 months which is highly unusual for me. Tal did a good sales job. I hope I’m not disappointed. It is hard to make a decision with home warranties. I hope this works out!

Very professional, prompt service and arrived as scheduled. The tech was very friendly, clean and told us that he would inspect the problem appliance to determine what needs to make it work properly. Found that a part would be needed to do the repair. He would be back after receiving the part to complete the repair. Thanks for the service.

I love this home warranty! I have used other companies in the past and they were more expensive and less dependable. I love that I can submit issues through the website and everything gets assigned without me having to do anything. The deductible is reasonable and if increased would be the only thing that may send me looking at other companies. Otherwise, I will be a lifelong customer.

Simple problem. My toilet constantly running. I reached out to CHW. They responded within 24 hours which is acceptable. They sent us a good plumber. Juan from AAA came and fixed it right away. End of story all good service. I am satisfied. Thank you.

The rep was very helpful in helping me clear up confusion with the work order I submitted with the company dispatched. They had originally told me they only saw one issue reported even tho I clearly wrote two issues I was having. The rep tried to call and sent a note too, in order to ensure accuracy. It gave me a sigh of relief knowing she did everything she could on the call.

Our heat stopped because of the outside unit froze up. I contacted Choice and had an appointment by the end of the day. The service man was out the next day! He was great. He fixed the problem and explained it all very well!! Thanks for being so quick and easy to work with!!

On time, professional and he knew what the problem was right from the start. Changed the logic board out. He tested the remotes and made sure they worked as well as checking the keypad outside. He was very courteous and efficient. Would definitely want him for future service calls.

My LG ss dishwasher need repair. The service man told me I needed several parts one being no longer available. I was told by Choice Warranty rep. my replacement amount was $246.00. She was basing the amount mainly on my model put out 50 decibels of sound. It wasn't important that it was a top of the line ss dishwasher with top controls, internal water heater, 7 cleaning cycles NSF-certified sanitation and other options. Paid $1199.99 new. Not happy with Brittany's take it and be happy attitude. Well . . . I not Happy. I hope I will get a follow up call. My policy # is ** and claim # is **. My phone # ** John **.

Technician was exceptionally professional, knowledgeable and fast with service. Communicated early arrival. Immediately went straight to work. Explained the issue clearly. Had the repair part on hand and tested in order to verify that repair part worked. Was in and out within 20 minutes.

Customer service approved work just to have claim adjuster to go back and forth about paying it. Invoice clearly state board fail to do it job. That’s what cause the issues. It’s not rocket science to understand. And tech also talk to customer service to explain what happen and they approve the work.

They were very friendly and helpful in explained the policy and what it covers and the amount I would be paying yearly and monthly. Was able to provide me with excellent care in getting my policy started and getting my information correct.

The service technician was good. He identified the part that was defective, however he contacted me back to alert me the part for a 5-year old oven was no longer available. I received a settlement offer from Choice that wasn't the same type of unit. I declined and got a case manager. After meeting with the case manager, Choice agreed to pay 1/3 the cost to replace the appliance. That was the final offer and I could take it or leave it, but they weren't going to alot me any more money, so I'm out $3000 if I want to replace the appliance. What a scam!

Richard was extremely helpful. Gave us a great price, and a good discount for being a vet and a senior. Very pleased. His number is. **. Covered everything we needed, and included everything the competition included. Go no further in your research.

I had great service with Choice. I received a call within a short period of time from the service provider. When the provider arrived at our house they fixed our problem in a matter of 10 to 15 min. We were very happy with the from both Choice and the Plumber they chose.

The tech was on time and notify me with any delays. The tech took time to explain the problem, what is necessary and how long it will take to communicate the issue with the warranty company and when the issue will be resolved.

Eric, my technician., was very professional and went over and above. He didn't mind hard work, went and picked up a part and returned and finished the job. BRAVO! In my opinion after having warranties for over 25 years, he is an asset to your company and deserves a reward.

Not heating quickly. Takes several minutes to heat. Tech said it takes a while because of the distance to the facility. Tested in the kitchen, it took a couple of minutes. The water tank was in good shape, it is 4 years old.

Bought our house as is and when we made a claim for heating system it was denied bc we didn’t have an inspection but we were not told hay the house. Had to have an inspection in order for anything to get covered and in Ky you don’t have to have one therefore it was a waste of money.

Technician was very professional and knowledgeable of the issue. He explained our issue thoroughly with his recommendations. He kept the area very clean which was a plus. He also informed me of everything he was doing step by step. I am very pleased with the company.

Very simply would not cover refrigerator ice maker because refrigerator still makes food cold, how ** up is that? That's like a vehicle warranty not fixing your AC as long as the engine still works. They said that the ice maker is an added plus to the refrigerator but not what the refrigerator is designed to do.

Updated on 03/15/2022: Since my last review on this company, explaining how I had 2 claims on 2 different appliances that I paid the deductible on, I still have 2 broken appliances. I placed the claim for my dryer in December and now since it's March. Pieces of my dryer are showing up in my laundry. So problem much worse than it was. Haven't been able to use my Ice maker since the middle of last year. I'm at the point now that my lawyer is being contacted. As I tried yesterday to speak to someone one last time. 1st call after waiting about 30 min, they direct me to a department that hangs up as soon as it picks up. 2nd time used the call back option that never called back. Please be wary about using this company. After reading the reviews, I'm not gonna say if those people are actually clients, all I can say is that I was and this is the real deal about Choice. If anyone from the company wishes to challenge anything that I just wrote, I'm waiting.

Satisfied with professionalism and knowledge of the work that needs to be done. Explained the concerns and showed me as he explained in detail. Made it in a timely fashion after I received email of time window that technician would arrive. Technician identified himself upon arrival and went straight forward to the problem I called about. Gave me information about what was going to be sent to my insurance company and took payment and provided me with a receipt of the service that was rendered.

I am happy with the outcome. The technician was nice and very good and knew what was wrong. He was there on time, checked the problem out called y’all for approval and went and got the parts. Came back and put them in. Thanks.

The first contractor didn’t show up so I had to wait another week ta second one. I was told by your representative that because of the inconvenience that my service fee for the second would be forty dollars. But Choice went back on their word and I was changed the normal amount.

Spoke to Tal and he clearly explained how the warranty program worked and they also help out veterans with discounted plans. Just started with them so hopefully this investment will be well worth the money. This plan covers nearly every major item in our home including HVAC. They also have things you can add like roof and septic, etc.

Jeff was very professional, prompt, on time and helped resolve the matter quickly. Was in touch before the service to explain the process and confirm the appointment. Would recommend the service to Everyone buying a new home. Nice workmanship. Saved me a lot of time preparing the new house we bought.

Had issue with gas water heater leak and Choice responded very promptly identifying the technician and upon diagnosis agreeing to replace the heater.. Very timely and professional approach to resolve my concerns.. This should be your first CHOICE when looking for home warranty..

The tech arrived on time, diagnosed the issues which were a bit of a mystery, clearly communicated the fix and the process to get it fixed, and gave me a probable timeline to completing the fix. The standard others should follow!!!! Fantastic.

Seamless claim process and great customer service. Contractor was responsive and communicated well. Job well done. They came in, were professional and completed the job. I know there are so bad reviews and I wasn't sure about the service but my first claim submitted and I have no complaints.

From the scheduler’s initial call you will be happy with their service. They are on time and allow you to track the serviceman in order y to meet them at the property if you are out. They are now our requested plumbers.

The garbage disposal was leaking. The company that came was on time and very professional. It was repair and replaced in a timely manner. I was very impressed. He also explained what he did and how to handle the garbage disposal in the future.

I’ve been with Choice Home Warranty for 5 years. During my contract period, I filed some repair claims and their customer service representatives processed most of my concerns in a professional and timely manner. Most of the service technicians were knowledgeable and reliable. In two instances, undesirable and unprofessional repair technicians were reported and replaced. When CHW was unable to locate a repair tech within 24 hours, I was given authorization to locate a certified repair tech of my choosing to submit a repair estimate.

Shopping to replace my home warranty was not something I looked forward to. My mom recommended Choice, so I contacted you and was very happy with the outcome. Maurice was great and very helpful. I am happy this is done and appreciate how easy it was to accomplish! Thanks.

Pleased with this claim. Monty’s Plumbing as usual got right to the problem. This time you agreed and let Keith complete the repair. Good plumber that Keith, replaced a locked up garbage disposal and was on his way in short order. Good Job!

Jayco HV was awesome, he came in, checked it all out and fixed it. Thank you for the wonderful service. He explained everything to us as to what was wrong. The heater had an issue with the filters. Again, thank you for the help received.

I don’t even have words at the moment. Before the repairs are done, you get several emails asking how they did. They leave you to deal with the scheduling issues directly with the technician. The technician promise to be out several times and never showed. It has been two weeks and I still have a broken microwave and I’m out $85 and there is nobody to talk to you about it after hours. You have to “chat”online. Absolutely no concern for the customers satisfaction or helping the customer.

Harold and Prince arrived and asked me what was going on. They immediately investigated and fixed the problem. Although easy and most certainly my failure to recognize a GCFI trip in an outlet, your Techs were professional, ensured everything worked that I was concerned about, and were kind. I wish every contractor was as professional as Harold and Prince (I hope I remembered their names...). Thank you!

The plumbing service that came out to the house did an excellent job. They was very efficient. They made sure it was done correctly. They bought the correct parts and put it on in a very timely manner and they also cleaned up behind themselves.

I was very pleased with the tech you sent out. I would definitely use him again but I was a little upset that he drove all the way from Colleen to my house and fixed my furnace and it was not covered under my plan so he did not make any money off of it.

Jason was my service person and he was very polite and honest. He showed me what was in need of repair and why before he repaired it. Would definitely use him again. Knowledgable about his skill. Did not feel he was scamming me.

The assigned electrician was prompt, courteous, professional and knowledgeable. He did an excellent job while keeping me informed as to what had to be done to complete the repair, which he did right the first time. He is an asset to Choice Home Warranty.

The online portion was easy! They came, they saw and they fixed the issue. Communication was excellent from the start, technician was prompt and I like that. Thanks all for another positive experience.

The overall experience would be a 4.5, but can't do half stars. The reason the deduction is due to your automated system didn't allow for half hour work, when the technician tried to put in for 1.5 hours of labor, your system only allowed for 1 hour. You might want to look into this. I don't use shady people and they must have license and bonding. Thank you for offering the ability to get my own technicians as this area is difficult to get help locally.

I am very satisfied with the service provided by the Electrician Tech professional that came to my home. He was very courteous and knowledgeable in his field of profession. I will recommend him as a very good electrician and your company.

Toilet seems to be working properly. Still making some noise after it was fixed but it seems to be doing better today so will wait to see if it has been fixed properly. George, master plumber that came seemed very knowledgeable about the problem.

I think he needs to come back and go further in the line. It's backed up again. This is first time waste went in and not much and won't go anywhere. Also the kitchen sink is blocked as well. I noticed which I don't use that much but noticed water not going down. I think I put in info and it gave me new claim but should be the same claim as Monday. He just didn't go farther for the mail blockage.

Our Agent was very helpful. We previously had a different home warranty program and had lost confidence in them after 21 years. We look forward to working with Choice Home Warranty. And hope to resolve our issues once our thirty days have passed.

All the units are put on roof of building. You are refusing to cover my claim. That is the place I can put the unit. There are thirty units there. I was not told where by you. I couldn’t association force me to put it there.

Technician was very professional. Had cloth for the bottom of his shoes although we have wooden floors. He got right to the task at hand, finished it, told me what the issue was, provided recommendations and asked if there was anything else I needed. I was like, "This guy is good."

Very accommodating and friendly. It was nice that I could understand the person on the phone. My previous experience with other companies was that the person on the phone had such a heavy accent that I had trouble understanding and had the feeling they did not understand me.

The tech was prompt, courteous and knowledgeable. This was my first and only claim in 5 years. Choice made up conflicting statements to refuse help with my central heat. I will contest their decision. The rep explained what was wrong and recommended the aging system be replaced.

He was very polite, quick And efficient. He answered all Of my questions and explained the issue with my heater and the steps he would take to repair it. My heater was up and working within just a few minutes of him working on it.

When you people decided that I would need to replace my induction range. You didn't price an induction range. You can't buy one for under $1,000 and that is just a basic one. Mine was not basic and you only gave me a little over $500 toward a new stove. This is the reason I would not recommend you as home warranty program.

I had my AC/Heater stop heating air sporadically. When it stops I call CHW and they schedule technician immediately and show up within 24 hours. First 2 technicians couldn't fix the problem because the heater will work when they show up. On third try, it didn't work so the technician was able to diagnose and fix it. The schedule of appointment was immediate as soon as I submit the claim electronically, and the technician showed up next day. Next morning Serviceman showed up right on time. Not only did he explain the problem but showed me the problem. I also received a call from the repairman to confirm the scheduled time and give me the option to reschedule if I am not available. His explanations of the problem were through and no messes were left. CHW response and their service contractors are top notch. Excellent! I will use them all the time.

I had a home heat issue and it would have been nine days after starting the claim until you had a technician scheduled. I found a technician who came and diagnosed my problem and helped to provide some heat in my house until a replacement part could be obtained and my system totally repaired. The technician did get your approval to complete the work and I am going to be reimbursed for the costs.

The initial call for submitting a repair went smoothly. The plumbing company and tech assigned to my case came to my residence, analyzed the problem and has acquired approval from CHM to replace plumbing part. Repair will be done this Thursday. Everything has gone well to this point.

Response to claim was prompt. Tech identified problem and said he would submit for repair. Repair was denied because failure was said to have been caused by wrong filters being used, The Tech failed to tell me this at the time. I have contacted Jacob Heating to get specs for correct filters but have yet to hear back from them.

2nd repair within a 1 year on the same sink. Last repairman from TAS was great. His claim was denied. I paid out of pocket for the visit. Choice would not pay for the claim due to the previous work done by the previous service tech, who Choice sent to my home, did more damage. But Choice chose not to pay due to previous work done was shoddy and said it was not covered!!. Choice needs to take responsibility for companies they send to homes and not penalize the homeowner who depends on this warranty for home repairs. TAS plumbing was awesome. Choice, I would rate as an F business rating. Unprofessional Choice employees, VERY PROFESSIONAL PLUMBER!!!!

The plumbing company came out and repaired my water heater in a courteous and professional manner. Excellent work; very satisfied with the work. They even removed a garden hose that was stuck on a faucet. Very glad that Choice Home Warranty can find companies who can complete the work to the customer’s satisfaction.

Tech. was very good, just slow responding to call on Refrigerator. Luckily I was able to get it running or we would have lost everything. Appointments on refrigerated product should require prompt attention. It's not like everyone has an extra refrigerator at their home.

Friendly, fast and efficient. Serenity HVAC Solutions; is a highly professional service provider. Daniel the technician was super knowledgeable and kind enough to explain in great detail our issue. The dispatcher Lucendra is amazing, she went above and beyond to assist with any questions. Thank you :)

The young man I spoke with stayed with me and gave me time to research other companies before I made my decision. He called back when he said he would and yesterday I decided to go with this company. Thank you.

Don is amazing! He's knowledgeable about his craft & you can tell he cares about his clients. He quickly came in to take a look at my water heater, and instantly knew what the problems were and how to fix them. And he walked me through what he was looking at as well.

Contacted immediately. Service technician very knowledgeable and neat and willing to answer any questions. In addition always showed up on time. I would highly recommend them. In addition to my work and happy finish the first day and they had to come back and additional day and they showed up on time and completed the job. Very satisfied with this company. I would highly recommend them

I was pleased with the repair job (water leak). The company (Rightway Plumbing) did an excellent job. The company and service tech were extremely professional, courteous, prompt and neat. I will recommend Choice Warranty to my friends and family. Thanks again

During a recent plumbing issue, I had a hard time getting authorization for the company to start the work and after almost two weeks the issue is still not fixed. I still have follow up with the company on the billing.

The representative was friendly but she told me I would hear from someone within 4 hours but I didn't get a call or email until l the next day. It gave me an appointment time the day after that. I then received a call from the company saying that I needed to call them back to set an appointment or they wouldn't come out. The great news is the appointment they gave me was earlier the next day. The rep also gave me a helpful tip on opening cabinets and using electric heaters to keep pipes from freezing, 4 stars.

Hot water tank went. No one came to repair. Waited 5 days. And charged me $300. Same night hot water tank went my gas heater went. They made an appointment to come look at heater 6 days later. It was the coldest week of the year. No one no one no one from Choice Warranty cared. Would not help me. A disgrace!!! When I went to cancel real quick they put me through to a resolution manager. Imagine a week of hell would not let me talk to anyone with authority but soon I said I wanted to cancel. They kept telling me through my week of hell to send an email. Your company is a joke. And then when I went to cancel which my contract is up in June and I paid in full for policy not only for my property but my mother in law’s property they told me I’m not entitled to NO money back. I would not recommend you to my worse enemy. Your company sucks!!!

The online claim submission tools are very easy to follow and the email and the other notifications about the status of the claim are very effective. The customer service representative is also proving excellent support and claim processing help. Overall I am very satisfied with the process.

They were polite, on time and very efficient. They all wore masks. The work I needed done was not covered under my warranty. I hired them to complete the job and was very satisfied. Would definitely recommend them. They were very professional.

The technician rearranged is schedule to accommodate me. He arrives on time and handled himself in a professional manner. He advised me of what was causing the problem and commiited to return to correct it after receiving the authority to do it.

I have used CHW in the past. Claim process has always been very easy and fast. R. ** was very professional and explained every plan helping me find the plan that best fit my needs in my new home. Very professional person who represents a company I trust.

Pros: Problem was fixed; hopefully repair will last this time. Also, the repairing company agreed to accommodate and schedule visit for a Saturday. Cons: Choice support service did not pay attention to my request to schedule for the visit for a Saturday; I got appointments for a weekday repair twice. Technician seemed upset about having to work on a Saturday. I understand he may not have been happy, but it was his employer who accepted the job.

The plumbing company who installed the new garbage disposal was terrific. Neat, knowledgeable, handled a snafu, carried old garbage disposer to garbage. Just the best!!!! And the new disposal was quality, the same as the old one. Thank you!!!! I hope the same plumbers come if I ever have another problem.

I sent a request on January 7. Your company sent a company to work with as per usual. They set up time and day. First time no show. I called them cannot be home. Next day they set up the time and date. From then on I am home. No show and no call. By Saturday I called CHW and I am not happy. Your people looked for Someone else and I get this reimbursement form. I am not a computer person. I called and I asked for help. All I get is, "I cannot. Tired up helping you." So I get someone to help me to say this was a good experience! If you cannot understand what I saying call me and I'll help ýou. This has taken 45min.

I am really pleased with the service CHW provided. My garage motor went out. So, we called CHW. To my surprise our garage door motor was fully replaced with a brand new one with three hours. I have recommended CHW to my brother.

Was the request I put in. Choice assigned someone to do it instead of disapproving it from the start. I am out my co-pay and nothing accomplished. Why isn't maintenance part of the contract, you have ac maintenance. After rereading this I lowered it more.

My heating system failed and it was due to a thermostat malfunction. They were fast in answering my claim. The company they sent were knowledgeable and efficient. Choice Warranty is reliable. I am so glad I am a customer and I recommend them!

The individual who came to our house was extremely professional and courteous, I’m sorry for not remembering his name, after determining that he would not be able to fix the issue because it was a plumber who was required he only worked on dishwashers! He said he would relay the issue to the management! And have a plumber contacted! So that’s where we are at! Plumber to come out to my home and.

Excellent service and exceptional customer service with respect to my question. The individual had the answer to my inquiry immediately. She was extremely knowledgeable and found my account information. We adjusted my account for the length of service and I am pleased with the outcome. I look forward to renewal of my coverage when the time arrives.

Very pleasant dealing with your client service rep. She was extremely thorough. She was able to walk me through the whole process even with having multiple requests at one time. Also provided claim numbers for each. She also provided me with a call back phone number in case I ran into any difficulty. She also provided me the cost for each of the service calls.

I spoke with Gary **. The information he provided me was satisfactory, but I felt rushed. He couldn't wait to get me off the phone. Other than that, I am satisfied with the service he gave me and the coverage I understand that I purchased.

Choice Home Warranty was my Go to when our furnace stopped working. I contacted on a Sunday and by Tuesday they had a technician here. We paid 75$ service call and they handled it from there. The technician diagnosed and temporarily fixed the furnace until they could get the parts. Now they have submitted diagnosis and it was approved by choice home warranty for technician to do the repair. I'm glad they do what they say they will do and make it easy and affordable for homeowners.

It took a couple of phone calls to get a claim on this. Some employees don't listen well. I had clearly taken steps to prove that the issue was NOT the remote but one person stopped listening when they heard remote. My second phone call gave me a person who listened to my explanation that proved it was NOT the remote. Some communication issue with the first tech company as they never received the work order. So had to reschedule a second day. So the company has issues they need to work out as it frustrated us clients when these things happen. Oh and they are NOT an emergency company so plan on waiting to get help. I waited 18 days for a new water heater. Not the best at customer service.

It took CHW five times to send a technician here to fix our heating system. Two never showed and two were not qualified to do the job. Once the fifth one arrived, CHW made a false reason to deny coverage! Worst home warranty company ever! Don’t waste your money!!

I requested a repair of my inoperable garage door opener under my warranty coverage. The repair person came out and said the motor had quit working but that it was doubtful the warranty would pay as they almost always decline coverage of anything. Then, I received an email stating the coverage was declined due to a prior repair attempt, which there wasn't one. I have lived in the home since it was built, both garage doors operated normally until 1 quit working. I opened the cover of the unit to look at it just as one would to change a lightbulb, see troubleshooting notes attached. Choice Home Warranty used this to decline my coverage stating that I should not have opened the unit. They are a complete scam and should repair or replace the item as covered by my warranty coverage. Their using the fact that I looked inside the garage unit as rationale to deny the complaint is unethical and poor business practice.

On 11/22/2021 Alex told me that I could select the heating company if they met CHW standards. He said he must call Upstate Solution Services and call me back. Alex called me back with the approval and all I had to do was to submit the invoice for reimbursement. I emailed it on 11/29/2021. Based on my log, several CHW Agents told me that they would not pay the $439 and I had to settle for $239. It is 01/18/2022 and I am still being ignored. A very stressful experience.

My first experience was pleasantly surprising. Submitted a service request and received a call the next morning the contractor would come out that day. Amazing. Then I had another issue which has turned into 3 days of trying to get a claim issued, 5 agents all telling me different things… cannot get anything resolved. Had to threaten to cancel my policy before I finally spoke to someone named Nick who could accommodate my request. Nightmare.

If I knew what I knew now I would have never used them. It's way better places to go. It's way better companies out there that's doing the same thing they're doing but they are on a much better professional-level. I will not use them for nothing in the world.

My air conditioner repair service call was handled very efficiently and politely. I was provided with the claim number in a very short time. I did not have to go and look for my policy number to request the service.

Up to now things were fine. But forcing me to get refrigerator at Lowe's not fine. Why not send check so I can get the refrigerator where I choose?. I am so upset about this. I work for their competition. I never shop at Lowes.

I called for someone to come out and look at washing machine, but after 2 hours it started working again so I called to cancel, they were great and very helpful getting that done for me. Thank you so very much

Well First guy came and did nothing and said just make sure you shut the door so it does not leak air, we travelled the next day and we came back to rotten food in the fridge so I made another claim and they sent another one which was amazing and fixed the problem in the same day and actually went and picked up the part from another location and came back to install it...I call this a 5 Star service. In all of that Choice Home Warranty always comes to the rescue and reply fast to your home breakdowns. Thanks Guys. Keep on Providing a great service.

Technician arrived on time. He was very knowledgeable and polite, even wore a mask without being asked. Left the area nice and clean. My problem was fixed in a very timely manner. I would want him back again if I need his service.

CHW sent WillPower Electrical Services to assist with my request. Will called ahead of schedule, was here & accessed the problems. Reported information to CHW, and CHW told provider claim was under review (assume this is routine step). Will pressed CHW from a response so he could fix problem and complete the job. CHW did approve, tech completed the job. Will (tech) from WillPower Electrical Services was a great & honest guy.

For the most part I’m happy with the service. I’ve had it going for about eight years now and my only complaint comes from this past summer when my air conditioner went out and it took 2 1/2 weeks to get fixed then I found out that I had to pay for the upgrade out of pocket $800.00 or so. And it took three calls to get the repair request started. Outside of that I’ve had no problem.

CHW responded to my issue within a very timely manner. The technician was very respectful and very patient in finding the issue and correcting them. I would recommend CHW to all my friends and family when they’re looking for a home warranty.

The response to our claim was very fast. The service technician was polite and knowledgeable, before he left he set up the day for the repair and said the parts needed would be delivered directly to us before he got here.

Choice Home Warranty is a good product. However, this is the 2nd time I filed a claim and so far after a 5 day wait, choice could not find a technician. So, I had to find a technician. That’s what I pay choice for. Also, why deduct a service charge for the call I made. Choice has some work to do.

Buyer beware! This company is a joke along with the technician they sent out. Check the Better Business Bureau before dealing with them. I sure wish I would have. Denied a cut and dry heat pump compressor failure. Technician says one thing while warranty company says something totally different. Wish there was a zero star option.

Andrew and Jason came on time and repaired my water heater. They explained what they did. They were very friendly and respectful. They are definitely an asset to their company. You could tell they were experienced. It didn't take very long to repair it.

This is the 1st time I have used a home warranty, I am still apprehensive, that they never fix or cover what is really broken, but to be fair I was please with the service call even though I am correct that they never fix what is really wrong it is never covered by warranty, the company that came to fix the unit,, was not a well known company as I expected, they never are had never heard of the company Choice warranty had contracted with,, Anyway they were prompt and hopefully efficient and reliable,,

The only reason I gave one star is because you can’t give zero. I would never recommend this company to anyone. Please check the 9k plus complaints filed with the Better Business Bureau over the past 3 years. On this form the company tries to intimidate the writer by stating you are responsible for what you write. I think that says it all about Choice Home Warranty.

I am very satisfied and impressed with the help. Thank you. When I spoke to people over the phone they help out a lot, the person who came from American pharaoh helped out a lot and knew what he was doing.

They refuse to cover a broken pipe mechanism because a small piece of the mechanism was "outside the foundation" (the handle is outside, the entire mechanism is inside) and Champagne (the agent assigned to my appeal) refused to even offer a tiny bit of customer service but kept to the script 100%, It was a big waste of my time. She gave off a "I could not care less" attitude.

The technician who came to evaluate my dishwasher leak was excellent, and I would recommend him highly. However, I do not have the same feeling for Choice Warranty itself. I closed on my property on December 23, and did not receive my packet/policy for nearly three-and-a-half weeks. Because of this, I did not know what was covered. I had to call the company to even get a response to the technician's report, I and was denied coverage of a leaking dishwasher seal, which was described as a catastrophic event. I find this difficult to understand.

Matthew was very helpful in explaining the different options available to us. We feel we received a great deal! They offer military and senior discounts to make this program beneficial to everyone. So there is no need to not have the extra peace of mind. Thank you.

Garage door will not open due to power outage.. A technician is scheduled to come Wednesday between 11:00 am & 3:00 pm. Very pleased with the quick time frame that you were able to set this up. Thank you for your helping get this solved.

I filed my first claim with Choice for my furnace short cycling. So far, you have sent me 2 emails saying I have an option to hire my own contractor. I pay my monthly fee for you to take care of this.

Your web page is confusing. After entering personal details, there was no bar or link to next stage of applying for your service. I had to call and speak to an agent, but as I am hard of hearing, am not sure I understood fully all my options! Please correct your web page's deficiency.

I just had 3 separate service calls with them for plumbing electrical and appliance issues, They were all scheduled quickly and the problems were fixed expertly for just the cost of the service charge. Excellent coverage across a wide range of issues. Takes the worry out of home repairs and the guessing as to who to call for the fix.

I went online, turned in my claim. 10 minutes later, they texted a serviceman would be here in 1 hour. He came, inspected the problem, and told me what the problem was. Very fast response. Waiting on call back or response from Choice.

Service technician visit my home, Dec 31, 2021, between 7:00/ 11.00am. Brief me on the dryer, overheat situation, only one circumstance, was explained to me. I thought maybe I could get the dryer fixed, so far only one statement has been sent to my e-mail.

"We" have been dealing with my furnace issues for 2 mos now, it works, then it doesn't, so thankful to have had the support of Choice to continue on with this until problem is corrected, have a technician on the way (I believe) again today to address on again, off again problems, thank you!

Recently I had a technician service my furnace as my home was at 41 degrees. The technician addressed the problem within minutes as my Nest thermostat was not communicating with my furnace. He was very knowledgeable and courteous. Another time there was an issue with the air conditioning. I had had another company come for an estimate and they indicated I needed a new unit which was very costly. I had had a senior moment, then called Choice. They did a clean up and took pictures that the other company never cleaned the unit at all. Working great ever since.

The soap dispenser quit working. Called Choice and scheduled an appointment. They followed up with messages to inform us of the technician, time and date for service. Two people arrived right on time and diagnosed the problem immediately. A part was ordered, delivered to me and an appointment to install the part scheduled. Extremely pleased with the service and have renewed my contract.

Once I put in my claim, I received a quick response from both CHW and the technician who accepted the request. I was on bubble about keeping the warranty, but this alone and the few other times I have used them have paid for the monthly fee.

When the technician leaves the resident I would like get some follow up checking from you to know how the work was done. You personally don't know who is coming to fix the issues. If and when you call/email the customer they will be able to give you fresh updates. I think this is important for you to know how the technician performed.

Even though I rather speak to a person, the automated was okay. Now, if they can find a heater person for my area, that would make this a great experience. My heater isn't blowing enough to heat the house. We are cold, not freezing, but would like to have it work correctly.

I just renewed my home warranty. I renewed for 3 more years. I previously had a 3 year contract. Over the 6 years, I have had really peace of mind for any home items that might quit operating. The few times I needed repair service. Choice was there to help. The repairs were done and accomplished in a timely and efficient manner. I am very pleased with your service. 10 or so years ago, I purchased my first home warranty with Choice from your agent Patrick **. Three years ago, I purchased my contract from his brother Doug **. Just now, I renewed with Doug again. If you want a great Home Warranty Program.... contact Doug ** at Choice Home Warranty!!

Very helpful and knowledgeable. Helped save money and time. Patient with questions and added information when requested. Was very happy with the service provided by the representative. Hope for a very pleasant and long fruitful connection with Choice Home Warranty. Thank you for your help.

I had just been on the phone after several days trying to get American Home Shield to repair a stopped up toilet in my home when I went online to look at the reviews of this company. They had to be bad considering the amount of trouble I had been going through with them so far. Instead I decided to look up the best Home Warranty services and came across Choice. Saying I was in a bad mood when the rep called me is stating the obvious, I had been on the brink of pulling out my hair in frustration. But Mr. Sal ** was a forgiving person and responded to me when I asked for a do over. He is by far a talented sales professional and I was very satisfied with how he handled my call. I am now in the Choice family and looking forward to years of service when the need arises. Thanks Sal for your patience and understanding, you're the best!

Cody came out and repaired the logic board. Very prompt and professional. He did try to pair our cars with the remote, but couldn't. He gave us new remotes and made sure all was in working order before his departure,.

The technician was very professional and explained everything well. The unpleasant thing about this experience is that my dishwasher will not be replaced by y’all because it doesn’t fit in the “normal wear and tear”. This seems to be the experience with most people when filing claims and will be the reason I will not renew my contract.

Very pleased with the professionalism/knowledge of the individual completing the service. The encounter was totally non-eventful meeting my expectation. The work was completed in a timely manner with limited time from reporting the issue to CHW to completion of the work.

My technician was Greg. I would truly recommend this company for service. He was very kind and professional. He explained my problem so that I could understand exactly what he had to replace. He did not leave a mess. Also said that if I had any more problems with the system to give them a call. Prompt and courteous.

Nobody call me to visit to fix my heating system on 1/16/2022. I need to check my heating system. No heat. As soon as possible. Well, Tomorrow in morning, It is best time to come to fix the heat. No heat. Best Regards, Owner Susan **.

Choice Home Warranty was very fast and efficient when handling our claim. They approved the part that was needed very fast. Was very on top of the claim and was able to answer all our questions. Glad we chose Choice Home Warranty.

Representative was kind and knowledgeable! He was able to explain the product, coverage and benefits to having the coverage. The representative was very informative and explained the differences between the monthly payments and paying annually. The representative also stated and referred to the excellent reputation of the company.

What a outstanding gentleman. I had a skimmer pump issue and he replaced the pump but suggest I need a go kit which is gaskets and couple of screws. I sent a note to Choice but not sure if they got it but I told the tech that if they have the parts would pay for it. He came back in the dark and put the parts in. Didn't take any money and also this all happened on a Saturday. I was really impressed with this tech. I would recommend him 100% to anybody that needs pool service. The company is Brothers Pool Service.

The services was great. I called CW, they sent someone out within a few days. I was pleased. They replaced my washer because they were not able to fix it. They gave me the money at least a portion of it. Over half of it. Thank you for all you do. I’m grateful.

First, let me say that the technicians affiliated with Choice Home Warranty seem nice enough. However, the warranty itself is just shy of mediocre. First use - re-key the locks. According to the technicians, the previous owners of this newly purchased house put some kind of obscure German-manufactured handles on the doors that couldn't be re-keyed to match the deadbolts, so after paying for the service call ($65) plus an additional amount of money, we still have two different keys.

Technician was prompt, and courteous. However, I am not comfortable with his not wearing a mask when entering my house, even though he saw me with one. He did not even ask if he should wear one! And a week later, I am encountering the same problem that prompted the initial service call.

Choice Home Warranty promptly sent technician to resolve my problem. 5 stars for CHW, however the technician came seemed to have fixed the issue but after one load it has gone back to the original problem. Technician was very professional and I had rated him excellent however I have reached out to him twice by text message since the reoccurrence of the problem and have not received any response.

The only part of the experience that I am dissatisfied with is the length of time (30 days) to get an e-check for Lowe's. My fridge is inoperable and I have to wait to apply this check to the purchase. If I were to go out and buy a refrigerator before I get the check, it can not be applied to the purchase. However, I can use this check for anything else at Lowe's, but all I need is a REFRIGERATOR. I have called Choice twice about this, and I am told the same thing. The wait is the problem.

Choice Home warranty assigned a plumber to us who didn't show up twice and kept postponing and rescheduling! We finally asked if we could apply for reimbursement and get our own plumber. This whole process took a month. The plumber we chose was fantastic and we got reimbursed pretty quickly. However we had to buy a separate faucet which was in addition to the original estimate and are waiting to be reimbursed for that.

We went without heat for almost two weeks and Choice wasn't concerned at all. B&B repair delayed our repair due to misdiagnosis which delayed it further. They shouldn't be used by Choice. Luckily I had Lisa ** to contact & she was very helpful.

I just put in a claim today and Choice Home is already working on it. I used them once before for my dishwasher and the technician arrived right on time, mask on, greeted me with a fist bump, and went right to work. He certainly knew what he was doing as it is working beautifully now. This is a larger claim which makes me glad I bought the pool/outside insurance. I'm looking forward to letting them do another terrific job for me. Being the old teacher I was before I retired after 46 years, I'm giving them an A+. (I was never known as an "easy A".)

The price was fair, the agent was very nice and gave us good advice. He listened to all our questions and answered then with no hesitation. He sent us a email with all the information that we discussed. We were very pleased with home insurance.

I have been a customer for several years. The automated service is very simple to maneuver and I had a representative at my house within 24 hours of my call. Repair was done immediately. Highly recommend this service to anyone. Great job all around!

Our appointment was scheduled for us on a timely manner. Service tech showed up on time and service call was good. The whole process was easy and very smooth from start to finish. We are very happy with the service.

I spoke to Eddie in the Claims Department, He was very Professional & Prompt while helping me over the phone. I also spoke to Haalia in the Promotion Department, She was very Helpful & Polite in answering my Questions about Discounts & Promotions. Thank You.

Over two weeks ago, I requested service for some leaky faucets. A vendor was assigned but due to something, the actual repair was worked on the second or third reschedule. We waited on two occasions. No one showed. The vendor claimed no one answered the door but is extremely unlikely since we were at home. The first repair left two leaks. Choice email said that a new no charge order was issued but at this time no contact has been received from a vendor. Choice does not seem to have a telephone to call.

I appreciate that you have sent someone out to work on my furnace,. They came out in October and now, they have been out here twice in the last week, and it is still not working. I called the company, and they can't come out until Monday. It snowed here last night, and it is very cold here. I need the furnace fixed.

TJ called me first thing in the morning to set up an appointment. He arrived at my house on time on the same day. A diagnosis was quickly made with explanation using layman's term for my understanding. He quickly reported to his office so an approval can be requested to Choice Warranty. He immediately worked on replacing the springs of the garage door as soon as the approval was given. He kept the area clean. He tested his completed work with my presence and answered all questions. The door was fixed in half hour with excellent quality.

Your response to customers has always been fast and good, but unfortunately you do not take on all on all the things you promised in the contract, and if this is right for you, you will be the best. Thank you.

The Representative was very professional and courteous. He was able to answer any questions I had. He also explained when the contract begins and stated that a list of items covered will be sent to my email. A Representative also called back to make sure that I did not have additional questions, which I did not. I will have questions if I ever need to use the warranty.

The **'s

The repairman came out and he came early. He fixed it and showed me the leak. I had no idea, but he diagnosed the problem. I was impressed. He had installed a toilet earlier and he did an impressive job.

Choice Warranty replied very swiftly to my request for heating/cooling repair service. I was very pleased that within 2 hrs I was contacted by a repair service that would have arrived at my house in just a few hours of the same day. Fortunately I was able to cancel the appointment due to false alarm.

Refrigerator claim, It took several phone calls to get service. Finally we were told that a technician would be here on Wednesday between one and five or three. We arranged our work schedule accordingly. On Thursday we called and they said, "Oh no. We didn’t make it but will schedule it for next Monday," which I objected to. They said they had scheduled to A&E Appliances. I called them and they had not heard from Choice. By Thursday midday we called again and they finally scheduled A&E for Friday. So it was a frustrating process and not getting accurate answers from your staff was

Choice Home Warranty is a joke and absolute fraud in my humble opinion! What is a Home Warranty? A home warranty is a service contract that covers the repair or replacement of important appliances and systems components that break down over time. My heating system went down right after a major snow storm hit our area. It was very cold outside not to mention inside my house.

The representative I dealt with was very friendly and extremely helpful. She walked me through every step one by one and she seemed very knowledgeable about the home care warranty. I would definitely recommend Choice Home Warranty to any and all of my friends and family.

I can't say enough GOOD things about CHW!! Their customer service is Awesome and their contractors are Fantastic!! My first call the service company came the next day. My second call came in 2 days and both times were exceptional!! We have always kept a Home Warranty and it has always been VERY beneficial!! I'm a real estate agent and have always recommended getting a Home Warranty. This Company is just Awesome. Prices are fair. The other company AHS we dealt with for years was Horrible! SAVE YOURSELF TIME AND MONEY. GO WITH CHW NOW!!

I was very pleased with the price the gentleman gave me over the phone. It is nice to know that if something needs to be fixed or replaced I don't have to worry about where the money will come from. I would be happy to recommend this company to friends and family.

When filing a claim, they find a reason Not to fix the problem. So I have to switch back to American Home Shield. I filed a couple of claims and every time I filed they find a reason not to fix it, like wrong installation or policy doesn't cover that part.

I have not received any money for my washer which a check was suppose to be sent out. I am without a clothes washer and I feel this is very bad. Please review my phone calls on this subject. There are many calls on my talking to different people.

Worker came on time and fixed the problem. He was polite and cleaned up his work area when he finished. He explained the problem and fixed it quickly. He wore a uniform identifying who he was from. I appreciated his excellent work.

I need sometime to know that job is correctly done or not. It will be unfair to give the correct information before I see the complete result. Sometime it takes a few weeks to know exact outcome. The technician was definitely professional and pleasant.

Thank you, Choice Warranty for your awesome consideration and excellent customer support. Thanks for providing the best repair services in the area. God bless you all.. The company Northern Services are professional and technical personnel. They were able to obtain a unit to provide my home with heat. They will be here on site today. The area temperature is 5° right now. It's freezing And a Snowstorm is brewing, on its way. Thanks again, Ralph

Overall the service received was good. The only problem I had was every phone number I had for Choice Home Warranty was never answered or the number was no longer in use. They need to update the information on how to call them. The service tech that was sent out was very helpful and would recommend him.

CHW sent out TPM plumbing to work on our toilet that was leaking at the base. The technician Stan was professional, fixed the problem, checked to make sure there were no other issues, and cleaned up well after the fix. This is the second time that TPM has been to our house, and we were pleased both times.

We had to wait five days from the time of the claim before we could get someone out to fix our garage door. Other than that was fine. The company that size out garage door were professional and experienced. We were very happy with their work.