Choice Home Warranty Reviews

I am new to Choice, but very pleased thus far from the first phone call to the most recent issue with our home. The agent I spoke with originally was helpful, professional, and fast! The website is easy to navigate, make a claim, follow the claim, and be a part of the process. The technician that came to our home did the assessment, notified me of what work had to be completed, and then immediately called Choice to see if it would be covered - all before leaving my house. I had a follow-on issue with some work and the resolution was as easy as logging into my Choice account, going to that claim, and typing a reply of the new issue - I had a response within an hour. I am very pleased with Choice thus far and would highly recommend them. :)

Adrian took the time to listen to the problem I was having with my dishwasher and refrigerator. He took his time and took part of the dishwasher apart and found several things that needed to be replaced. He also did the same with my refrigerator. I’d like him to be my go to person for any of my future repair needs. This is the second time someone has come out regarding my dishwasher for the same problem. It was around this past Thanksgiving and the first person barely looked at the dishwasher and said it looks fine now. It wasn’t. That was a wasted $85.00. I don’t ever want them to come here again. I’ll keep Adrian. Thank you.

The MK PLUMBING LLC, company provided exceptional customer service. They were courteous, professional and on time. They did an analysis, conducted an overview, explained in detail what the problem was. and most of all most of all fixed leaking pipes! Thank you very much for fixing my plumbing issue.

Resolved problem quickly. When is the technician diagnosing it as having To replace dishwasher and claim specialist resolving the matter with replacement cost. All was done in a very timely manner and professionally. I would highly recommend Choice Home Warranty

The lady on the phone was very polite and knowledgeable and set up my claims. This is the first time and all the time I have used them that I’ve had to make a claim and she was very polite. I know they were extremely busy but I did have one more question before we got off the phone. But I’m telling you she did it everything she needed to do to process my claim and I so appreciate it.

A technician Choice contracted out to come to our residence a couple of times to service our furnace closed our claim by stating that nothing was wrong with our heating system, which is true. However, our heat was still not coming through our vents. Choice was willing to send the same technician out again but by my recommendation I asked for another technician instead because this situation required a second opinion. A technician with another company came and fixed the situation - a dirty flame sensor. Thank you Choice for being with us through this ordeal. Could you please let your other technicians know to consider things like a dirty flame sensor when servicing future customer calls?

I had a very positive experience with Choice this afternoon becoming a new customer. All my questions were answered immediately as well as multiple discounts to help get our exceptional price. Our representative met us where we were and attended to our needs.

Submitted a claim this morning to Choice Home Warranty for our dryer that would not rotate. Choice processed the claim shortly after it was submitted and within a couple of hours, the claim had been accepted by an appliance technician that is scheduled to come out this evening and assess the issue. Same day service can't be beat! Thank you, Choice!

It was easy to file my claim online. I received a confirmation email almost immediately and within 24hrs I had an appointment scheduled. My claim was assigned and completed very quick. I have had very good experiences being able to file my claims online and getting my problems resolved.

I had a very smooth experience in reporting the problem, getting claim number, efficiently assigning the job to technician and getting it completed. The technician hired by Choice Home Warranty is extremely responsible and very professional to have the job done with satisfactory result.

Sent out a Professional to handle the situation in a timely manner. Knowledgeable and courteous individual. Although work is ongoing, I am confident that it will be completed with our absolute satisfaction. Service delivered in this manner is easy to recommend to others in need of this type of service.

The person that came to my house from Choice Home was very professional and respectful. He introduced himself and he did the work that needed to be done very quickly. I was really impressed with his professionalism. I would recommend this company to everyone.

The agent was Professional and courteous. He helped me to understand the product that I was getting and how it works. He answered all of my questions and made me feel comfortable about getting the product. I would recommend this product to any of my friends. I think it is very useful for anyone who owns a home.

Choice Home Warranty has the worst customer service that I've ever dealt with. They don't support their clients, and choose technicians that stop replying or simply never show up for repairs. Even worse, Choice never actually follows up with them by their own admission. They require you, the customer, to stay on top of them if/when they don't live up to their commitments. Obviously they don't vet their contractors, which is concerning. Will never use Choice again. Truly awful experience.

CHW dispatched our claim to Raleigh Refrigeration Repair. Johnny from RRR was very courteous and polite. He always called prior to the appointment time to make sure I would be there. His knowledge of refrigerator repair was welcoming to say the least. He diagnosed the problem, got the parts ordered, and returned about a week later to complete the repair. He also said we could call him anytime if we had any further questions. Thank you for the top notch service Johnny!!! Highly recommend.

Customer service was great. A contractor was identified with end two hours. It took several attempts for the contractor to get the leak fixed but customer service was very supportive and stayed with it until it was finished to my satisfaction. Happy to be with CHOICE right now.

I needed a ceiling fan replaced, called it in and had an appointment within 24 hrs, this was wonderful. The appointment was from 7:00-11:00 AM, I called at 8:30 to see if they could give me a closer time, they did not call me back. They did call me at 11:30 to let me know that they were running late and it would be after 1:00 PM that was the best they could do. I told them that I wasted 4 and a half hours already. I called Choice Home Warrant. Told them what happened. They set the appointment for the next day within an hour time frame, very pleased with the work and I am very satisfied.

I spoke with Kayleigh today. She was professional and personable. She explained everything and gave me a great deal. I hope the service calls will be as smooth! It was a pleasure dealing with her! I also recommended her to a few family members.

The past two times that we have had service for one of our appliances has not been good. Once Choice Home finds a company for you, you are on your own basically. If you don't keep in touch with the assigned tech, it takes forever to get serviced. Choice Home does not make an attempt to find the earliest appointment for you. My other bad experience was when they decided to just pay for my washer instead of fixing it. Choice Home lowballed me by $210.00 after me arguing for them to give me a little more. As soon as I get this done, I am canceling my service.

I call this morning with a problem in my garage and the technician call me about 45 minutes later and show up to my house to access my problem. They have a temporary solution and I was able to open my garage. Now we are waiting for parts to make the final repairs.

Give me the right information for signing up. Just signed up with these guys. Give me the right information I needed. Hoping they are a lot better than my previous home warranty company but I had a really bad experience with it so I’m excited to start with these guys.

I called this morning regarding the ice maker. I was not given an opportunity to explain the problem, but was given a claim number. So, I'm sitting here wondering what happens next since I didn't get to speak to a real person and the automated person didn't give me any information. With my previous claim, I spoke to a real person in the beginning. Then one day a service technician showed up to repair the fridge. No one called me to set up an appointment. It was fortunate that I was home that day. I hope things don't go the same way this time. The repair was good, but the silence between my first call and the day the technician showed up was very frustrating.

Everything was awesome, much better than expected. The warranty that we purchased with the new machine was horrible. It took forever to get an appointment and it always felt like they (our old service company) were trying to find a way to cancel the appointment. Not so with Choice Home Warranty. Everything was fast, accurate and hassle free. When the service person arrived, he communicated with us, found the problem and fixed the problem. Totally awesome customer service experience.

We noticed our refrigerator was not running and the temp rose to 56 degrees. We filed a claim and a dispatch was scheduled for about 2 hours out. Before the we dispatch arrived we were able to cancel as it started running again. Great service.

John was great and knowledgeable. I would recommend him for future appointments. He was nice and answered the questions I had. He was honest and able to explain what he thought was wrong. Even gave an estimate on when the part may be in which was nice.

Very professional and quick. They had come previously for another electrical repair and they were very professional and quick. I have had experience with individual businesses and I have to say that Choice warranty has great staff for electrical repair. If I have other work that needs to be done, I will be using this electrician on other items outside our warranty.

He was very friendly, knowledgeable, professional...answered all my questions.. Would highly recommend him.. Didn't leave a mess...took apart the microwave and tested everything then deciding it needed a new magnetron... I was very satisfied with the fact he showed up the next day after I made my claim... At this point I would recommend Choice Home Warranty.

We have used the Choice Home Warranty twice since purchasing our home and are very satisfied. Each time we got a quick appointment. The serviceman arrived on time and was both professional and courteous. We are very happy with the service.

I paid in full for a three-year policy! I've only requested one claim and that's to fix my bathroom Whirlpool tub. I've been waiting more than nine months nearly a year to have my tub fixed. I've had more than five different companies come to my home yet still my tub is not fixed. I've asked for a complete refund of my money and this company refuses to give it to me yet my bathtub is not fixed in nearly a year! Their customer service is horrible people yell at me, hang up the phone, are very rude and very unprofessional! They treat me as if I am the one that did something wrong and I only want my tub fixed. They refuse to replace my tub even though they can't fix it! This is a complete breach of contract yet they will not give me my money back. The worst company ever! I would not refer this company to my worst enemy!

Caleb was very courteous and polite. I am recovering from covid-pneumonia and he said, "I see you struggling. Please go sit down and I will take of the heat, put everything back in place", and said he had to order part and will get me back on schedule to complete asap. He sent text for next appointment right away. Hopefully, Thursday I will have heat again.

Tech was on time, called ahead and prepared with the proper replacement parts. Friendly, explained the issue and fixed the problem. He called and asked for pictures of the area before he arrived to speed up the process. Would definitely use Lancelot Home Repairs again.

The time it takes to get a tech out is much too long. Also when I needed air condition looked at the tech ask for additional 75 dollars to purchase part and never returned. The in network techs need to be scrutinize more.

First technician who fixed the problem on 1st visit. In past it took them month or more to fix the problem. This gentleman was professional, knowledgeable and friendly. He diagnosed the system, found the problem and fixed in timely manner

It took two weeks for CHW to find someone to fix my garage doors and that was only after I had to call and complain. Overall service has been difficult and we have paid more out of pocket than CHW has. We have made a few claims now and CHW is rarely able to find a contractor to do the work. I have had to do the reimbursement option which does not always get paid by CHW. One time a contractor sat on hold with CHW for over 30minutes waiting for approval to do the work. He eventually just started doing the work and I was left holding the bill. I have left voicemails for the salesperson who sold me the plan to voice my concerns, but have not received any calls back. Depending upon how my most recent claim goes, I may be calling to cancel my plan all together since I still have two years remaining and it has not really be a beneficial plan. I would not recommend CHW to anyone at this time.

Very nice and knowledgeable young man. Patient - did good work and cleaned up afterwards. Would definitely recommend him to anyone. It would be great if all of your helpers were as good as this one was. Feel free to send him back on any future claims.

CHW is ok but to me I was hoping for professional peoples, I paid $ 85.00 for a job done by EMS Service with was not done right. Then a few days later, call again $85.00 to Steven King Service to correct, what the first didn’t do.

The technician Mike was great. He was friendly, fast and funny. I would definitely like him as my tech again if needed. The only downside is that my appointment with the company got rescheduled 3 times before the tech came for the service. I must say that Mike was worth the wait. Thanks Mike!

The technician was prompt and efficient. He explained the cause of the problem, which was a badly damaged fan, and replaced it. He was polite, knowledgeable, and professional. He was also very kind and reassured me that the freezer was fine now and that it would probably cycle less often now that it did not have to work as hard. It is amazingly quiet now and I have to stop myself from continually checking that it is still going. I am very happy.

Technician was great, he recommended replacement, have not received e card and not sure why the e card is for Lowe's only, I read contract and could not find any lanquage that addressed having to purchase a replacement through a supplier that you deal with. Lowe's is not very handy for me as a consumer and why isn't the ecard issued on the day of determination. With the difficulty of supply now it is vital that a replacement unit be ordered asap.

After submitting my work request for a plumber a technician was assigned and an appointment was scheduled in less than 24 hours. The technician called to say he could arrive earlier, which he did. He did an excellent job repairing the leaking toilet.

Always Great Quality Technicians! Quick times. Efficient. I have used my Choice Home Warranty 3 times so far and couldn’t be happier. Quality, convenience, quick, great people, excellent well done work for only a $65.00 Service Call. Can’t be beat!

Gentlemen came in with positive attitude and professionalism and got the job done. Definitely a people person and very knowledgeable. Needing other information on my product in question, he was able to give me the tech info in detail. Calvin was very thorough and was up to date on all brands and there problems.

The repair technician and subsequent Choice Home Warranty representative were very understanding and friendly. Unfortunately for me the repairs could not be made due to age and cost of parts and the replacement offer is a lot lower than expected. It doesn’t even cover half of a new unit.

Had our heater go out on us. The technician that Choice sent to us was knowledgeable and friendly and professional. He knew almost right away what was wrong and fixed it immediately. I would give him 10 stars if I could.

I have had three warranty claims in my home the past 5 months. In each case the claim was easy to submit, the appointment process with the repairman was easy to set up, and all of the repair vendors have completed my repairs in a timely manner!

Kern, the technician, arrived, took the washing machine pump apart, found the problem and ordered a new part. All was well! But let me hasten to add, he was extremely polite, professional and a pleasure to meet. The world needs more like him. An A++ experience. Thank you!

S & M Replaced garage door opener, after the original equipment motor failed. This was the second trouble call for the same equipment, Choice Quickly agreed with the technician and replaced the garage door opener. Once again Choice wasted no time in coming to a decision to replace the unit in a timely manner. Well done!

We noticed our freezer/refrigerator was not maintaining temperature. The freezer was at 22 and refrigerator at 50 degrees. I submitted a claim to CHW and immediately received notification my claim was received. About 1 hour later, I received an email stating my appointment would be the next day between 8-12pm. The technician arrived, performed troubleshooting and discovered the Defrost Heating Element failed. Luckily, he had the required part in his truck. He installed the new element and the unit began cooling. Before the end of the day, the freezer was at 0 and the refrigerator was at 37 (designed temperature). Terrific service and highly recommended. My out of pocket cost was $65 for the service call.

I was happy with the technician, knew what he was doing and polite. Being that I have to replace my dishwasher I thought your payment for me to get a new dishwasher was higher, not 1/3 of the cost of a new one. Other than displeased with the payment, everything else was good.

Had to come out twice to get it right. At the end nothing was wrong with it, and now I need to get reimbursed for my $75 that I To my service company. Can you send me a copy of our agreement. And every time I need to call you I need to send them 75 give you $75.

I am a little bit upset right now the way the CHW handle our problem right now, Our water heater is due for replacement due to excessive leaks. The One drop plumbing was here last Monday and they found out that the WH is leaking and it needs to be replaced. I made an appeal to the CHW because that’s the advice of the lady I spoke to. I told them that as a loyal client and never violated the contract I never see any reason why they should deny the recommendation of the One Drop Plumbing. Our garage is always wet because of the leak. Hoping for your kind consideration. Thank You Very Much.

Windel ** with Tempchangers was absolutely fantastic! He was kind and listened to truly understand the problems I had been experiencing. After three other people had attempted to figure this out for me, he was finally able to get my furnace back to working order! So far, I haven’t experienced any of the problems I was having before. I would highly recommend this very knowledgeable and very respectful person for any HVAC needs.

I am totally satisfied with the service I have received thus far. The experience was excellent and I am truly satisfied with my experience. I highly recommend going with them for your home warranty needs. No hassle or no wait time with customer service at all.

The repairs and cleaning were well done! The dryer is functioning properly now. I would recommend Choice Home Warranty to anyone who wants peace of mind that any repairs will be done professionally and on time. I have no further comments about this job.

They were friendly and very helpful. Very helpful. Easy to talk to. Very cost efficiency. Knowledgeable about our needs. Listened to questions and answered them to our benefit, to make things easy on us. We couldn't have asked for a nicer person, thank you and have a nice day.

Francis ** was very professional and helpful. I look forward to doing business with Choice Home Warranty. I was skeptical on the phone but only because I was being very careful about giving out my debit card information over the phone. Normally I would never do that to someone I do not know.

This is the second time I have called with Heating problems, Once in the spring and it took almost two months before it was called repaired. This time it is winter and the temp has been below Zero for two nights since I went online to file a claim. I made one call for service update and got a call center in India. Still haven't found a service rep to fix my problem.

Just enrolled today sales rep named Rovi. Extremely patient and informative and had no problem ans all my questions that took over 30min. Extemely polite. Inf me thru conversation that it was his second day on the job. His ext **. So glad he called me today. Assured me in advance that I will be more than satisfied with policy coverage. So glad that I purchased it.

Sears did a awesome job, Jerry was very professional and courteous. Thanks Choice HW for providing a quality repair service. Choice Home Warranty is the best warranty we’ve ever had in our years of having home coverage. Thanks for being the best!!

I’m a new customer and homeowner. I just signed up for a year and received excellent customer service from Albert. I’m looking forward to the service and have a peace of mind feeling knowing I’m with a reputable company as Choice.

Called and stated my problem and within 15 minutes I had a service date and time set up. The appointment states the company that’s coming with the phone number. The date and time works out good, they give you an advance notice so you can plan on being home when they get there.

Great company and very fast response time, will definitely recommend. Called them when my furnace had issues and they sent out the technician to check on it and the issue was resolve quickly, furnace working great now. Andrew gave all the best advice and did a great work.

Everything about my recent claim was pitiful. Simple plumbing service call for about 4 minor issues. 1st tech was from a different state and he didn't show for his appt. Blamed it on a dusting of snow but he did not call, text or e-mail that he would not be coming so I wasted 4 hours waiting for him. I requested to pick my own plumber and let Choice reimburse me but they would not approve this. So they put the claim back out there and another vendor from another state picked up the claim. Evidently no local service people will work for this or these warranty companies.

While we have had an issue in the past with a Choice contractor, that appears to be a one-off as the rest of the many appointments we've had have been very easy and the contractors have been very knowledgeable, professional and nice. I would recommend Choice for home warranty.

I had a problem with my appliance. Choice sent a Technician to check it out. Turns out, it cannot be fixed. Choice stepped in, sending me an email card to Lowe's to replace my fridge. Thanks Choice, I would highly recommend them. They kept their word.

I called Stephen to file a claim for a plumbing issue. He was kind and knowledgeable. He filed the claim for me and let me know what to expect. My previous home warranty people would have me on hold for a long time and asked about payment for the visit before even asking what my concern was. I appreciate the care and support. Thank you!!!

I was skeptical but after a bad home warranty experience with another company, I have found Choice to be so easy to deal with. In this instance, I put in my request on Friday and by noon on Monday, I had a brand new garbage disposal installed and running. The technician was great and quick. I hope all future claims go this smoothly.

Excellent service on the repair of the leaky toilet drain. He fixed it by replacing a bad valve. The best part he had the part. Thanks for sending him. I would recommend him again in the future. The fact was scheduled the day after I submitted the claim.

I got great service when I called the customer service rep to file a claim. He was very pleasant, friendly and knowledgeable. I got great service when I called the customer service rep to file a claim. He was very pleasant, friendly and knowledgeable.

After a horrible experience with ALL STATE SERVICE GROUP, I got Case Manager Yueslin ** involved & she quickly & efficiently dealt with the problems! She was great! Next try I got "One Source Plumbing". They were on time, courteous professional & VERY EFFICIENT! The technician was Renaldo- He was a VERY GOOD!

I am very disappointed with the outcome of my claim. Because I didn’t have a 5.0 cu ft or larger washer, I was penalized and the claim offer was less than half of what I paid and what it costing to replace my Kenmore Elite Washer. It is just my husband and I and I have no need for a 5.0 or larger washer not to mention it cost more money to buy a larger washer. $547 for a washer that costs $1100+ to replace…seriously? Maybe my monthly service plan cost should only be half since that’s what they are paying me for my claim!

Very fast reply on getting someone out to fix my heat pump. He was very good at explaining about the heat pump when it freezes. He was polite, professional. Was was very pleased on how the appointment went. Am glad my choice was Choice Home Warranty.

When I call to place a claim it was all done through a recording. I never talked to a person, so I could not ask questions or make sure they had all my information correct. Not very personal or perfectly.

Not giving a 5 because it took trying a couple different days off and on to get thorough. Going to website didn’t work, never got email with policy number. Finally get representative and set plumbing service. I said make it for Friday 28th or Saturday 29th when I’m home from work. I now get an email saying service will be Wednesday 26th. Which now means I have to call someone and change that because I won’t be home on the 26th. I don’t understand what’s so hard about putting notes to say preference for service date. What that makes it too convenient for your customers?

Took five days to have it fixed, with the first service, no show, no call, had to be reassigned. Second service (when I called him, said He didn’t have my address or phone number, just city). One other time I had a claim your company was not able to help me!! Plumbing problem.

Very easy to schedule a service call, very quick response with schedule! Do not know how good the service will be. I will submit another when the repairs are made. Thank you for the very prompt scheduling the repair, I would recommend Choice Home Warranty!

Excellent service by Junior and will request him next time I need service. They were prompt and set up an appointment the next day and were here on time, in fact early. Will use them for my twice yearly check ups on both units I have. Thanks again for the excellent service

Checked out everything, cut hole in wall, found pipe leaking from capped end, cut end of pipe, recapped, working great. Also cleaned up. Thank you. He waited around to make sure it did not leak, made sure faucets and toilets worked before leaving

I called today Jan 25 '22 and the lady who took my call was Lea who was so helpful with my problem..She immediately processed my claim about my home thermostat that was not working for a month now. I hope the technician will call me asap..

Upon going up in the attic where the unit is they discovered there’s an R22 leak by the coil that is not fixable, the unit outside the heat pump and ice all around it which he diagnosed with being low on freon prior to going up in the attic. His diagnosis is that the unit must be replaced.

Placed a claim with Choice and as expected great service. This is my second claim, different issue but all and all this is a great product. Highly recommended to any that owns a hike new or old things happen. And Choice was there to help. Thank you.

I got a claim immediately and the service provider arrived the next day. They were very professional and was able to fix my washer in less than ten minutes and took the time to explain what the problem was. I'm very satisfied with the service.

I'm very upset and going to cancel my contract with you. This this this you your your company is the worst thing out here. I'm going to go on Facebook and tell the truth regarding your company is a joke. It's horrible.

This was my first use of a service call under my warranty. It was handled promptly and professionally. It makes my choice of a provider look very good. I look forward to similar results should need additional warranty work. Thank you.

We have been without a refrigerator since Jan 18th. It's really hard living out of a cooler. Your service rep was awesome. He ordered the parts on the 20th and they scheduled us for the 31st. Still no update on the one part.

We have had nothing but good experiences with the contractors they send from Choice. Great communication, and flexible with scheduling. Contractors one time and clean work. Big or small problem always fixed or replaced and never a bunch of problems. Easy to work with.

Horribly customer service like always by Choice. After them denying coverage for garbage disposal claiming manufacturers warranty but yet they replace several in last and no problem. I'll be suing them for cost of replacement and moving my business to another home warranty company.

Rechecking to see if initial contact information got through. The maze you go through was ok. The person was clear and precise. Once that level was achieved immediately switch me to the next voice operator. He was very helpful in reconfirming initial information, advising the next procedures and steps, keeping in touch via emails and hoping our service will be within 4 hours. Asked him to indicate we are seniors with spouses who have arthritis very bad, timing is of the essence.

Very prompt and courteous, my first experience with using the warranty am glad with smooth procedures and in less than 24 hrs unit fixed and working fine. The cold snap here won't freeze us no. Loving our place here in Florida with your help.

Hot water side of kitchen faucet would allow flow as usual. Tech cleaned out hot water supply line and faucet worked correctly. Service was quickly and problem was solved. Satisfied with the service received. Hope all future service requests go as smoothly.

Very efficient knew what to do fine man. Can I’m time with knowledge to get the job done would highly recommend Mike appliance service. I would use Mike without hesitation. Prompt, efficient service, knew exactly what to do. Thank you Mike.

Technician was on time, was fast, and fixed our microwave. We were actually scheduled for a few days later but they moved my appointment up due to an opening which is really appreciated. We were very happy with our technician repair.

I was contacted within 24 hours of submitting a claim. The email confirmation came on a Saturday. I didn’t think I’d hear from them until Monday. The service provider was at my home on Monday and promptly resolved my issue. I could not have been more pleased!

I needed help with my HVAC and put in a request the one evening. The next day I received a call from a contractor who would be ready to come out the same week. The contractor was very professional, friendly and knowledgeable.

I had submitted three separate work orders. Within a week received outstanding prompt and professional service. All items actually needed to be replaced and knowing the service fee was only 85$ gave me peace of mind. If I wouldn’t have invested in Choice Home Warranty each visit would have costed more. Staying with choice is the best decision I have made for my investment.

Tech came out, pulled parts and was going to come back the 24th of January. Choice Home warranty found that Samsung warranty was still in effect and told us to call the Manufacturer for repair of ice maker, so we did.

He was very professional and was very aware and followed Covid guidelines. He was very thorough in determine the problem I was having with my garbage disposal. I would definitely hope he is the one that comes to finish the job.

I would like to take this opportunity to let you know about the first class service provided by Nathan **, Account Executive. Nathan was extremely helpful, courteous and professional. Nathan exceeded my expectations and should be commended for his efforts. Please commend and recognize Nathan. I am happy to be a Choice Home Warranty customer because of Nathan. Thank you.

Kailey was great. She explained to me how the home warranty service works and was very kind and professional. I love that with Choice Home Warranty you do not have to use the company that they refer which was the reason I ended my policy with the last company.

I just renewed my policy for 2 years. I always have had a great technician who was able to repair or give a fair price for replacement. I had water on the basement floor and assumed it was from the hot water heater. When the technician got here he pointed out that the ceiling tiles were wet. The wax thing that the toilet sits on had to be replaced. It’s strange there was no water on the bathroom floor.

Process of adding a 2nd home wase simple. Elizabeth was professional, cordial and well informed. She offed a great deal on a 6 year policy, but I did not take advantage and got just 3.5 years. Experience with past claims has been good.

I just filed a claim and will be more than happy to respond after it is handled. I signed a new contract with a little hesitation as my one and only claim was not very successful. I am hoping this one will be better. So far it has been handled very professionally.

I have nothing good to say about my experience recently with requesting service on a refrigerator that stopped cooling. Our claim number is above and you can read the many many messages I had to send requesting a name of a technician that would contact us. 14 days after our initial request we are finally assigned someone. We lost all of our food that was in the fridge. No one in your service department could explain why we were not assigned within the first 24 hours after our claim. We made numerous calls and sent nearly 15 messages pleading for a technician but was told each time "we're working on finding you the right technician".

I had an unknown leak under the kitchen sink. A claim was submitted to Choice warranty insurance. Service repair for leak under sink. Technician discovered Garbage disposal was causing leak, then disposal was replaced, and problem is solved. There is no longer a leak under sink. Thank you for your prompt and efficient service.

Todd was the agent taking care of my estimate request and then signing me up for the policy. He was professional and courteous and informed me as to discounts that I was not aware of at the time. I would recommend Choice Home Warranty as first choice when shopping for a home warranty package.

The service tech was courteous, knowledgeable and very professional. Handled my request in a timely manner. I would note that the service tech is a valuable asset to your company. I am more than pleased to recommend your company to others.

Jason was very professional and even came to take care of my issue a day earlier than scheduled. He called before he came and was very prompt. All questions I had about my issue were answered and I even learned about gas heating in my home. I would recommend him to every customer. My issue was resolved quickly!!

I completed my request online and within 12 hours I had an appointment for service. The service provider was able to be at my home within 3 days. All went very well. The service provided was on time and took care of the need.

I tell everyone I can that CHW is a horrible company that will not cover “normal wear & tear” on appliances. They do not believe or trust the technicians doing the repairs. CHW employees are good at rhetoric and customer satisfaction is not at the bottom of the page, it is on the back.

Well it was decided that my dishwasher could not be fixed so they were going to replace it at WHOLESALE cost. Emailed to review the matter with a specialist. It took one month and several scheduled appointments. That they claimed I missed. I will be canceling the plan.

Adam made the info very clear and was very accommodating for 3 smaller payments instead of one large payment. He was very polite and listened well to my concerns. It was a pleasure working with Adam. I look forward to a continuing good experience with your company.

Very happy with George who signed me up. Explained everything completely. He was able to meet my needs and give me the best price. I referred another customer which he signed up also and will be having my sister in George call him as well.

Came early. :) Professional--- Quick---- Would call on them again - paid first as rules say---- No conversation until project completed- Explained repair clearly- Left quickly in order to be off to next appointment---- My appointment took 15 minutes or so.

Couldn't find the number for emergency service but did file a claim with the claim number. So far the service has been good but am waiting to see when they get here and how long it takes for them to fix the problem. We haven't been able to get our vehicles in the garage for 2 days so hope the wait time isn't too long.

I called CHW and advised my heating system was out of service. My claim was assigned your vendor AFP, Inc. Despite repeated calls and messages to the Tech phone number, I never spoke to a "live" person and no contact was ever made by your vendor. Initially, CHW only responded by changing the appointed date and time for this vendor. I rate your AFP vendor a "Zero." Finally another vendor, Northeastern Refrigeration Heating and Air was assigned. They answered my first call to their phone and we agreed on the date and time for their Tech's appt. Their Tech arrived exactly as scheduled.

The tech that came out was great. The warranty is a joke. The clam is "Will Fix Or Replace the appliance." The gas valve is part of the original system. I will be letting many know how you cheat people out of their money. Thanks for the screwing.

Choice Warranty gives great customer service. Anyone I speak to is always knowledgeable and ready to help. The repair people give quality service. All the representatives are friendly and helpful. They give a quick response and stay on the claim until the problem is solved.

The Sears Technician, who came out on the second call for the same problem was excellent. There were 2 calls for the same problem. The first one did not fix the problem. In fact, made it worse. I paid two service call fees of $60 each. I would like a refund added to my account for the first $60 that I spent. I was unable to get hold of someone at Choice Home Warranty to talk about this problem. Please respond!! Wilma **.

Circuit breaker would not reset. Unfortunately, this breaker was for the stove and microwave. Was told tech was coming on Sunday, but they called and came on Friday! Was happy they could come earlier! Problem was corrected. Tech were professional and courteous.

Overall, I am pleased with the repair and the process. The process was quick and easy. The technician repaired the issue, but he arrived at the very end of the timeline window with one minute to spare each time. Thank you.

Sent a person out to look at opener. Next day they rejected him. Took 2 weeks to get someone else out to look at it. This man they accepted. Reported door opener broke on 1-8-2022. Still not repaired. Ok'd to be repaired on 1-23-2022. This is not good. My wife and I are in our 80's. Kenneth **.

I was on the brink of cancelling my service with your company on 1/22. Thanks to Ms. Inez ** and her professionalism, I am pleased with her handling of my account. She is the epitome of going the extra mile to make any situation great. If you had more people like her, your company would have every customer with a problem satisfied. I am even referring my daughter to your company ASAP.

Very good customer service experience. During the past few years CHW has came to my house for plumbing issues, washer and dryer problems, and refrigerator issues. They have been a big help to me and my family. I wish everyone would get CHW to fit the needs of their house. I wish I could do a commercial for CHW.

Our stove was 6 years old. The glass cooktop cracked after use one day. They claimed it wasn’t normal wear and tear and would not replace my stove. It just popped for no reason! What is normal wear and tear???

Choice Home Warranty arranged for a technician to fix my garbage disposal on a weekend. The service was fast, responsive. The technician purchase the part himself and got it with him for repair. This helped save my day. I will recommend Choice Warranty to anyone looking to remove the hassle of calling a handyman.

Nick has serviced me before and did a great job. I would recommend them and use them again. They are a great group on time and careful in training and service. Please send them out next time I need plumbing work done. Thanks.

Our technician, Justin, responded very quickly to our claim & he immediately diagnosed the problem. We are now awaiting the date for when our new water heater will be delivered and installed. Very impressed with Justin’s knowledge & professionalism! His office worker, Jen, was phenomenal in helping with our claim. We would highly recommend his company, JL Mechanical.

CHW has been easy to use since the first day I got the warranty service. I have been able to start a claim with no problem and had great turn-around time with getting my issues addressed and fixed. The CHW folks are super helpful and friendly and provide great service at all times.

My first claim was 4 or 5 weeks ago. In a few days the repairman came and said he would order parts. After waiting a week I contacted you to see what was happening. No one could find my claim or anything about it and said to file another claim which I did. The repairman came in a few days and had to order parts. In about a week the parts came and the repairman came and put them in. It worked ok for about 2 weeks and then had the same trouble. Our parts came this week and will be fixed tomorrow. The repairmen are great but organization is bad. Haven't had full use of washer for several weeks. Probably need a new washer but this one is only 2 years old. Not really happy at this point.

Spoke to case manager Champagne ** and was told I was going to be reimbursed for my deductible due to poor claim service. Still haven’t received my refund. Have made three appointments for 15 minute discussion and never had appointments fulfilled.

I was very pleased with my experience with CHW. I called and told them what problems I was having. The company that they assigned to my work order contacted me with 2 hours or less with Technician info and the time I could expect them to come out. The technician was very knowledgeable of the problem I was having and completed the job in a reasonable time. I would recommend their service to my family and friends.

Michael ** took very good care of me and was very helpful with helping me choose a plan. I was able to get a 3 year plan. I was told replacement of major units and I’m hoping that is what I am getting.

...somewhat surprised. The garbage disposal, which had rotted through, was replace and as of this morning seems to be working adequately. It's an unknown brand and a bit noisy, but it does work. I hope that continues. However, why was the service chosen nearly 100 miles from Indianapolis, when there is a plethora of services here in the city? Why did the young man show up without shoe covers and unmasked? He was a pleasant young man and evidently efficient enough, but hardly met the expectations of a well-organized, professional, as would have been expected from a service here in Indianapolis.

Both the plumber (All Clear Drains) and the garage door service contractor (Smith Overhead Doors) were excellent to work with, on time and professional. Filing a claim is easy online and communication when I needed to change a service time was responsive and resolved quickly.

I would not even give them one star. They sent a terrible technician out that made my problem worse. He was working on the dishwasher. It ended up flooding my floor, and we had water sitting in the dishwasher for days until the next tech came. The next tech said it was beyond repair. Choice Home Warranty ​said the flooding was a consequential damage and is not covered. THEIR tech flooded the floor!!!! I had water seeping up thru the tiles for days.

This was an easy experience to purchase and I was pleased to see the high rating for this company. I was looking to cover all the items listed in the total package, I just needed to add the pool and spa.

Excellent customer service. Company that sent repairman also very courteous, knowledgeable, and explained procedure of what was to take place. Parts ordered. Repairman will contact us when parts are received hopefully within 3 business days and set up an appointment on when he will be in to repair our dryer and washer.

Made the call on 12/31. Did not hear from anyone for a week. Technician called and left message. I returned his call same day. He called back two days later and said that his company no longer had a contract with Choice. I called Choice and the claim was reassigned. I received a call from the technician on a Monday that they were at my house. I wasn't home and had to reschedule. He came on a Wednesday and was very professional and good. I received notification that it was not economical to repair it and was being offered 191.00. The microwave is retailing for 500.00. I was told when I took out the policy that it would be replaced or cash replacement. I escalated with the service department and received 249.00. This is my first claim. If there are claims in the future I hope for a better outcome.

So there was 1 ac/heat company sent over. They did their assessment and Choice didn't like their assessment so they sent over another ac/heat agent. They same assessment which was that duct work needed to be wrapped again and the cover on the exchange need repair.. He informed that it wasn't covered on my choice warranty!!!

This company provides absolutely horrible service. Refuses to actual service faulty items and instead just takes the service fee and states that there's nothing wrong. Complete waste of money. Couldn't pay me to renew this agreement with CHW. I do not recommend them at all.

Choice Home Warranty is a peace of mind! Always taking care of any problems, very professional and knowledgeable, you call they take your information and set you up for service, it can be done online as well. I am recommending them to everyone! Thank you!

I AM EXTREMELY UNHAPPY WITH CHOICE. First tech who came out told me nothing was wrong with my dryer, he said it was electrical, I call and made appointment. The tech never showed up or called, I lost whole day work waiting, your company sched another tech who was great, but said my electrical box is fine. NO WHAT, I HAVE TO PAY FOR THIRD HOUSE CALL????

This is the 2nd time that I needed a hot water heater and Choice has declined my repair or new tank. Not happy with contract. I do not have funds to purchase a new how water heater. I am 84 years old with a disability.

The automated phone system is not very helpful. Unable to understand responses. The online system works quite well. That is the reason I only gave 3 stars this time. All other experiences with HCW has been 5 stars. I am waiting to hear from a qualified repair service. I expect the service to be as good as it has been in the past.

Was very knowledgeable and helpful. Explain everything to me so I will know what is going on. Thanks so much and responded in good and arrived when they said. I will let all my friends that don’t have Choice Home Warranty it’s good.

Very nice person, did a great job with my new claim. Friendly and know what to do and how to go by. The phone service is not so good. Long waiting times. One hour later I had a email with appointment. Very quick. Thank you.

My garage door would no longer lift up and down with the remote or the keypad. The technician that came out to service me explained the problem and completed the repairs. He also told me how to avoid future issues by getting annual maintenance completed on my garage.

I had an excellent customer experience with Myles **. He is very professional, knowledgeable and has lovely customer service manners. Even though I have spent a lot of money and signed a long lease (which I had not planned initially), but I am happy and I feel I got a good deal because of Myles!! Thank you Myles for all that you have done for me! I am anticipating good experience coming along with your company.

Not only did AM AC Service respond promptly, they called to offer earlier time than originally scheduled. After the problem diagonalized, they were able to return the same afternoon to finish job. This is the first time for a long time I have had a contractor who is actually ahead of time!

Choice Home Warranty decided that they would provide the tank instead of the plumbers who could have installed a new tank yesterday. Instead it is the second day with no hot water and a leaking tank that is ruining the floor and walls. Bad, bad decision.

Air Max, especially its very skilled employees did a very nice job. I was happily surprised at the quick response of Choice Home Warranty. The part fortunately was available and installation completed. The furnace is working well again. Easy to recommend.

Never got a call back about my claim. Report problem with my garbage disposal claim that was rejected because a wrong word inputted. My problem was back up caused by garbage disposal. Not a trash disposal. I need help with this claim.

The electrician was very courteous and efficient he went right to work fixing the ceiling fan and check the panel box. He listen to my concerns and went right to work. I would use his company again and recommend his to family and friends.

The tech told me he would put the order to Choice to replace a breaker and so far Choice has not responded as the electrical issue is still unresolved. I'm waiting! It's been a few days and I haven't received any messages from Choice on the matter. Just these surveys, so when will I hear back as the tech said he would return as soon as Choice gave the ok?

I was hearing a vibrating noise in the wall and the toilet was have a slow refill. The technician said it was a bad pressure reducing valve. He replaced it, and guts inside of toilet. He was very thorough and professional.

The technician was professional and helpful. My problem is with the company CHW... My home was built in 1967, the switches are the original and simply worn out. You denied the request and still I forked over $85 for no work being done at all and I'm supposed to ok with that. NO!

When I moved into a home, it was recommended that I get a home warranty. So I did my research and chose CHW. This was nearly 3 years ago. I have used it a few times for minor things such as my ceiling fan went out and it was replaced in a timely manner as well as I had a toilet that was stopped up and it too was handled quickly. CHW communicate with me. They called and sent a email to let me know who was coming out and when along with any contact information to reach the technician. You could even go to the website to monitor the claims.

Received an email 1/20/22 stating an appointment to check out the hvac system between 11am-3pm 1/22/22. Eco Air Service was to perform the service. I contacted them around noon to verify, left message on voicemail to call. I called again at 3:10 pm, they said it was a mistake on YOUR BEHALF because they did not receive work order. The claim # **, I've wasted the entire day. That's unacceptable!!!

The plumber that performed the service for my claim was very courteous and extremely knowledgeable. The plumber quickly identified the problem and was able to make quick repairs. I highly recommend G7 plumbing. This plumbing company is fantastic. I can't remember any other service experience that was this pleasant.

Alex was great at offering all plans that would save us money. However because of our age we took advantage of 1 year at a time. Alex was very informative and we were comfortable to proceed with the coverage. Thank you.

The only issue I had is with communication. He set appt over and over, and then just did not show with no call or text. The phone number provided was busy constantly. I finally gave up and did not set another appt, then he called and said he could be here in about 2 hrs. It was actually 5 hrs when he did arrive after 8pm. When he did manage to get here, he was great and did a very nice repair job. So all good and would try him again.

Choice Home Warranty deals with really good and efficient providers. Their staff is always on time and technicians not only fix what was declared in the claim but often suggest certain improvements if needed. I recommended it to my daughter and my friends and they all are satisfied.

The technician was very respectful. He arrived around 9:25 am, and we were expecting him between 11 and 3:00. He analyzed the problem, but he will need to order the part and cut into our wall to fix it….and our warranty will not cover any of it, so we paid our fee to learn what the problem is but not to fix it. Therefore, overall we are disappointed that we will not get financial support to fix the issue.

Excellent repair man. Part not available. Weekend repair so it is difficult to find parts. Will get back to us. The part is available as I found it on the net. I am confident it will be fixed. Could take two weeks.

My septic tank was backing up into the house at the most inopportune time. Choice helped me get it entered into the system correctly and worked with me to get an expert out to the house and pump it out.

Technician was polite and professional. Work was done perfectly and timely. Problem was diagnosed quickly and solved. Faucet is now fixed and back in working order. Thanks to knowledgeable plumber. Could not ask for more. Thanks again for your help. It is very much appreciated!

This is the second year with CHW. I have 5 claims (heating, stove, garbage disposal and electrical wiring). CHW scheduled repairs within two days of claim. Repair person on time, repaired issue and explained problems. CHW takes worry off my hands.

Had an issue with my dishwasher wasn't turning on. The electronic panel wasn’t working. Put in a claim request and received a reply the same day. I had a repair person who came to my house a few days later. The dishwasher needed to be replaced. I got the reply the next day that I would receive some money towards a new machine. I very pleased how quickly everything was done. I have had this company for many years and always had a good experience. Highly recommend them.

A Quick Install technician was helpful and explained what my system needed. He came within the allotted time frame, and showed me what the next steps will be to fix the issue. He also wore a mask properly for the visit, which I appreciated.

2 separate service calls. Both ABSOLUTELY EXCELLENT! Communication was maintained from initial service request until Call completed. Serviceman thoroughly what he had to do for toilet and cost prohibitive service required for stove! Great service! Since the stove repair was cost prohibitive I had the choice of a stove from Lowe's or a check. I’m choosing a check to buy a stove from a local business where I have an established business relationship.

The service was great. The young man knew what was wrong and how to fix it. When the parts came in, he came to install them. One part was missing a component. The third time he came out, he fixed my stove. We were really pleased with the quality of service we received.

TJ Electric was great. He arrived exactly when he said, changed the breaker and checked the range to ensure it was working. The Choice protocol of having to resubmit a claim each time a different vendor is time consuming and delays repair.

The about two year experience with trying to get the furnace repaired has been a nightmare. I'm sick of hearing "we have put it in the system and waiting for someone to pick up the claim" when I tried to explain it was an ongoing problem. Then, the times "you can get your own repairman then we will pay the bill". Don't forget about being hung up on when I was begging for help.

My technician was professional, courteous and knowledgeable. The service was performed within the time set and my service provider identified the problems quickly. The problem wasn’t fixed, but the technician advised me of the options he would be recommending to solve the problems.

The call for a claim was handled efficiently and very professionally. Response time for service call was prompt and service technician was excellent. Couldn't be happier that I chose this company. I would highly recommend Choice Warranty without hesitation to anyone looking to insure coverage of their home.

Choice had a plumber out to fix our sink and toilet in less than 24hrs. The plumber did a great job and we are very satisfied. This was the second time that we used our warranty this year and both experiences were excellent.

The representative answered quickly. I was not on hold but a few minutes. The representative was very polite and professional. I received an appointment setup in a couple of hours. I have not scheduled an appointment due to my work schedule.

The technician was good & temporarily fixed the problem but it is still clogging. The technician explained to me why it was clogging and that in order to prevent further clogging issues that the toilet needed to be replaced. We are not happy that the toilet is still clogging but understand that it needs to be replaced.

Keisha was very nice and accommodating. I covered only the appliances at this time. I also set up a friend of mine with everything they had to offer. And received a discount to boot and an extra month of service.

All aspects of our needs were resolved with ease and in timely fashion..No snags at all. Never experienced this kind of results with any kind of insurance claim in the past fifty years or so…Will absolutely recommend to neighbors, co workers and friends..

Very clear presentation and it appears there are no surprises that may occur if later claims are filed. The main reason I accepted the contract. I feel secure that this company will take care of my needs in the future.

Had a garage opener go out in the cold, and while I'm somewhat handy and can do a lot of minor repairs myself I had no idea what was wrong here. It ended up being a broken gear - which I would have never known or been able to fix myself. Since I had the warranty, I figured I may as well use it and set up the appointment, figuring that since it was Friday it'd be early next week before it got fixed, at the earliest. I had a knowledgeable, very friendly technician out at my home same day and he replaced the broken gear in about 30 minutes and it was back to new.

When I submitted my appeal for one of my refrigerator repairs, the case manager who was assigned to my appeal was very informative and helpful. He resolved my issue and I’ll try is the repairs to be done which they have all been already scheduled. Thank you.

It is super easy to get things fixed using Choice Home Warranty. You can make a claim online and they will get back to you quickly. And all the service techs have been awesome and very easy to work with.

I had a great experience with Mr. Sonny **. I needed to get a home warranty policy for our home we recently moved into, and he was amazing. Aside from the affordable premiums, he was able to answer all of my questions. Choice Home Warranty is THE "go-to" company. I will pass this on to my friends & family.

Representative was super helpful! I called him today because we’re selling the house we’re currently living in and we want to transfer the warranty to the new buyers and the representative her and I talked about the house we’re buying in Texas and she said we can start that now which is perfect so I went ahead and got the home warranty started in Texas. I really appreciate all her help, she’s has great customer service skills!

Cynthia did a great job in her sales presentation. I will be very pleased if the service is every needed is half as good as my buying experience. I hope I will never need to use the warranty but if do, I will be glad to give you my opinion of your service then.

Ken the customer service person we spoke with was professional and helped answer all our questions. He also suggested a longer term for a better rate which we opted for. Our hope is that future customer service is as good in the event we need to have help with a claim. Thanks and kudos to Ken for his great customer service.

The technician was prompt, polite and professional. He completed the repair in an expert manner while being efficient yet friendly. I highly recommend Choice Home Warranty and the service contractors they utilize. I have used Choice Home Warranty for more than a decade and have never had a problem with them.

The only complaint I had was the electronic message trying to get through to file my claim. I kept getting told they did not understand what I was saying. So I was pleasantly surprised to receive a claim number very quickly. The technician who came out to fix my heat was very professional and explained everything to me. He took great care to keep my home clean when he entered and I would be very happy for him to take care of any other heating issues I may have. All in all a good experience.

The technician just confirmed the oven generated an error code when turned on and then he looked it up online. He did not check anything on my oven to confirm his diagnosis of a burned out control board. I don’t know if this is the way service calls are supposed to be. He was a nice man but I don’t understand how this is considered a service call.

I had a couple claims with Choice Home Warranty and the response was immediate. Scheduled service happened the next day for dishwasher and within 3 days for garage door. Both technicians who managed the claims were professionals and completed the service within an hour, left the area clean and we were back up and running! Love the peace of mind value that I got from the home warranty purchase.

Place claim late in the day and heard from the repairman first thing next morning. He was doing another repair down the street so came over to do analysis. Ordered part the same day! Waiting now for install. Couldn’t be more pleased at this point.

Fast response. Mr Clog did an excellent job. Nice courteous technician. Made no mess. Will request in the future. Choice Home Warranty is the best. I will be renewing with them in the future. It was a very smooth transaction.

We are very pleased with CHW. You are very responsive to us whenever we have questions or on the rare occasion that we have problems with vendors. You are our home warranty company of choice; serving us for over 8 years. Thank you.

Alert Plumbing handled this from diagnosis to replacement in less than one week. He kept us informed when he was on his way, which is usually rare for a plumber, and worked in a clean and professional manner. This was one of the best experiences we have had with Choice Protect and we have been long term customers.