Choice Home Warranty Reviews

Representative denied my claim for a refund submitted. My coverage should cover backup with the septic tank coverage however it does not. Certain stipulation but monthly payments continue to be withdrawn. When customer pay for service then that service should be rendered. In the future I will probably pay out of pocket.

The tech did a great job. It took him a little longer to get to my house than originally scheduled. He was originally scheduled to be here from 7 am to 11 am. Then it was changed to 5 pm. He did not get here until around 6 pm.

Technician was effective, knowledgeable, and clean. He got unit repaired quickly and tested effectiveness throughout. He was personable and on time. I would consider highly using him again he got unit working and tested in what I thought was timely.

They took less than a week and had technician to check out my washer and decided to do a buy out and I accepted and now waiting on an Lowe's e card. I’m very satisfied with the decision and promptness of the claim being taken care of with the e card suppose to be here within 30 days.

Water Heater issue was not solved. It ended up with we called other vendors ourselves to replace a new water heater. I was told that if through home warranty, we need to wait for more than one week for part ordering but my tenant can't wait for more than 10 days without hot water. So it ended up with we went with other pluming company for a new water heater replacement. I am not happy with Choice Home Warranty service.

The company was on time, efficient and polite. They asked questions about the problems. Then they asked me to show them and then they got to work. At the end, they reviewed the work that was done. The work area was cleaned up before leaving.

We personally on our home have 2-10 Home Warranty which we got when we bought our house almost 5 years ago. My father was so impressed he decided to go with a home warranty company. I was disappointed when he said he was going with Choice. Now after placing a couple of tickets for his property, I am positive I was right in my initial concern that not all home warranty companies are created equal. He has been paying your company every month for the past few years and there is always some loophole that allows you not to pay for almost anything. Too bad you are being compared with a better company. Maybe you will improve but I won't be around to see it.

They came, within what seemed 30 minutes they had changed the drain motor, they left and I was washing my first load. It was quick and easy!! It was my very first claim I had made on my policy. I would recommend this for anyone to get to protect themselves.

Updated on 03/19/2022: The were very fast in getting Me a Company to come out to send a technician. I called on I called on a Wednesday. They done found me company, set me up for an appt that Thursday all in 10 mins. My dryer is fix and I'm happy.

I filed my claim 2 weeks ago and my refrigerator is still NOT fixed. First, they could not find a technician to fix it, Second, it took 1 week after filing claim for repair person to come to my home. Third, a simple fix of adding Freon because my unit was not cooling took nearly presidential intervention to authorize the repair. Fourth, 5 days after I got repair approval I had an appt yesterday (CHW email verified), 3/15/22. Fifth, the repair guy did not show up and originally said he was not scheduled. When I presented email proof, the story changed to his car was broken - UBER anyone?? Sixth, I called him today and he said he would call later today to come for the repair tomorrow.

Reps got this expedited. Call in number. Guys were uninformed and slow. The company that came out sent an email with a window with no call or confirmation. Happy it was next day, but showed up 1.5 hours past the window & didn't call until they were onto way. No "Hey running behind." Lag of 2+ days with paperwork. Only got done as we followed up on things. If we had waited we would still be down. Ordered the appliance before settling as there are literally only 1-2 left in STL and installed ourselves. Glad it got done, but without the agent reps it would be a mess.

I was pleased how that they took care my claim so fast. They had my unit fixed in no time. Thanks for your service. I was very pleased. I have nothing else to say. Have a good day. You all did a fine job.

I was very pleased with the prompt, polite and informative service from RAFCO, the service company whom was sent out to complete our service request. They explained what was happening and how to set our equipment to alleviate any further issues. They also showed us how to take care of regular filter maintenance. We had not been familiar with this type of machine so it helped us greatly.

Our 1 bed condo in Dallas has been throwing up issues since we bought it. In 4/5 cases Choice Home Warranty came through. Online service portal works very well. Plumbing technician nitpicking about what was covered for dishwasher was one disappointment,

The technician was good as he diagnose the problem immediately. I was just appointed with the amount that we were awarded. I think my wife and I spent $13-$1400 20 years ago when we bought this two function dryer. It had a large steamer closet above the clothes dryer. We only got $863 which was not close to replacement cost.

The technician was on time and very pleasant. He explained the issue as well as the resolution. He also gave advice for how to mitigate the problem in the future. The scheduling was easy to do. The technician appeared to be very knowledgeable.

I would recommend the technician, he was great. My current experience with Choice Home Warranty is terrible. I will be requesting re-review of this claim, and if not resolved will seek out a more reputable home warranty service.

Ralph ** made the process of getting a home warranty very simple and enjoyable. We discussed all the things I needed and offered a Military discount that allowed us to select a 5 year coverage for all of the appliances in our home. We are very pleased with the purchase and hope that if we ever need a service call, all future interactions will be as pleasant.

Choice, took care of all my needs with quick and great service. I would recommend them to anyone who wants a home warranty. They reworked the wiring in my unit and replaced the heat strips and replaced my fan, everything went as planned.

They were very helpful and cheaper than competition. They were very helpful in helping me decide whether I want their services are not and they had the coverage that I needed. The associate that assisted me was very kind and helpful and even got me a discount. I would highly recommend this company!!!

I am so thankful for having Choice Home Warranty. I had not known about CHW prior to purchasing my 2nd home. My realtor suggested that I choose CHW. I submitted a service and was taken care of within 24-48 hours. The technicians called to confirm that they were on their way. Both technicians were very kind, prompt and fixed the issue. Thank you.

I had a problem with my hot water heater, I called CHW, they sent a technician the following day. The technician did his diagnosis and stated the claim might not be approved. To my surprise, CHW emailed within 45 minutes after the diagnosis that the claim was approved, the cost is about $2,200, CHW paid for it except small out of pocket from me. This was amazing and awesome, I was already overwhelmed and worried on how to repair the unit and no hot water in this freezing cold weather when their email came in with CONGRATULATIONS. Ooh boy!, It was a relieved. Thank you CHW

Our tech was very personable and he had to order the parts, should be hearing from him in a couple of days. He knew right away what the issues were. So far we have been very pleased with the situation.

He was very knowledgeable and came up with a solution that fixed our ice maker. He was able to resolve it all in one trip.. We are thrilled to have the ice maker working properly again. Thank you Sears! Job well done. We would definitely have you come back in the future if needed.

Exceptional customer service from the time I put in my claim and until the claim was completed. The company CHW sent out to my home to make repairs was very professional and completed the work in a timely manner. I would recommend CHW to a friend.

Great customer service. The representative was well knowledgeable of the products that I was interested in getting for my home and my parents home. He also answered all of the questions that I asked and helped me to make the decision to join.

The plumber that was sent out arrived well within the time period I was told. He was very informative and fixed the problem and checked other faucets and advised me that two would need service. I would recommend ONE SOURCE PLUMBING AND CHOICE Home warranty.

The electrician who came to assess and fix our heating problem was timely, courteous and efficient. He listened to our description of the problem -- its onset and what we had tried but didn't work. After thoroughly checking our furnace and thermostat, it took him hardly any time to figure out the cause of the problem and fix it.

A nice chat with your guy there. He was easy to understand and gave a good account of what the business provided. We are on a budget, being retired so your program is affordable to us so we look forward to a positive relationship with all of you.

I have had 2 contractors come out for 2 different claims. Both contractors came on time and did excellent work. Fixed the issues first time. Scheduling a claim was very easy, whether I did it by phone or online. Great service.

Dude today Virus and getting someone to fix my Heating And Air they gave me the opportunity to hire hey someone else to do it and reimburse me so I get someone else to do it and I really appreciate it. Good business. Thank you.

S&J Plumbing was very professional and thorough. He took the time to explain everything and made sure I understood the process. Very flexible with the appointment. I had a doctor's appointment and asked if I could be the first call of the day and he couldn't on the original appointment but came the very next day first thing. I will always request this provider for future plumbing needs.

Looks like your customer service have improved in the last few months. Would like to see improvement on the time it takes CHW to dispatch service technicians. Some of CHW’s customer service staff need more training on how to treat customers who could be under stress when they call to request service.

I'm very happy with the ease of filing a claim and how quickly things get taken care of. Choice Home Warranty has recommended only the best to come out and fix whatever you need. I'm so thankful I have their protection.

Service was good very happy with person they sent to fix plumbing issue. Friendly, knew what needed to be done, did not create an unnecessary mess. The service fee is my only complaint too high. I will be contacting the plumbing service in the future for project that is not listed on my warranty.

Technician was timely, polite, knowledgeable and efficient. I appreciated that the company called a day before to confirm the appointment and ensure that I understood the process, the expectation and understood the payment process. Thank you for your service and expertise in this matter.

My burner was making a noise when the heat shut down. Tech showed up very fast and evaluated my concerns. He stated he thought it was a normal sound when burner shut down. I was happy with his assessment of the issue.

Appointment requested with Choice. Appointment scheduled with opportunity to change if inconvenient which I was able to do with the garage door company because I did not want a 7 am appointment. When the garage door repairman came he was punctual, friendly, and explained what he did to repair the door. Was very happy with his professionalism.

Called Choice Home Warranty and they got me scheduled for a service tech to come out in 3 days. The tech came out, called before he came and was on time. I told him what was wrong with my microwave and without even taking anything apart or using any tools to troubleshoot the problem, he said the "control panel" was bad and would have to order one. He was in and out of my house in 10 minutes. We will see if this new control panel fixes the problem. That's all I have to say for now.

Technician arrive early and was very knowledgeable. He explained how he followed a particular process to figure out how to fix issues with the AC. He explained standard maintenance upkeep things I should be doing annually. He provided information concerning other Heating and AC services he provide. He also provided screws that was missing from the last technician who performed routine maintenance.

They were considerate to our needs for service as soon as possible. From the owner Herbert to scheduler and two men that came and serviced our air conditioner. Professional thorough and helpful explaining problem. Thank You for choosing Bosch Brothers for our claim.

Scheduled on Friday, got email from CHW, the technician will come on Tuesday, between 11 to 3pm. Technician called on Tuesday and came at 11. Very friendly technician and he fixed within 30 mins. He seems very much perfect. My washing machine is working fine. Good service from Choice Home Warranty. Everyone should choose Choice. It was my first service with them, excellent service. 5Star to Choice Home Warranty and the technician.

Perfect timing and well done. Vendor did excellent job and I was more than please with timeliness and well done work. This was the first claim I have made and so happy garage is fixed and well done! They have great vendors and process applications quickly.

Brian was courteous and efficient. He got the job done in less than a hour, which is great! This is an old house with old fixtures, so I'm always happy to have someone take care of problems quickly and knowledgeably.

Luke ** was very helpful in getting us the best deal for our new home warranty. We had a home warranty with Choice Home Warranty when we lived in Tampa several years ago. Because the service in Tampa was excellent, it was an easy choice to get a policy from Choice Home Warranty for our house in Fort Myers.

A technician came out and determined the cause of the problem in a timely manner. The only downside so far is that even though I have accepted the settlement: the website stated that I would have to wait up to 30 days to receive the ecard as payment. In my opinion that seems way too long to process a payment. And since we personally didn't want to wait that long we are unable to use that toward the purchase of a new dishwasher.

Very quick response, answered all my questions. He was very informative and polite. I did not even click send on the site. I am hoping this quick response will apply to their service. Hopefully I don't have to use it but good to know it's there

I called to get information on purchasing a home warranty. I spoke to Ronald. He was very informative in the product I was purchasing. My husband is a military veteran and he was able to offer me a plan for veterans. Overall, Ronald did a great job.

Choice Warranty sent me an email about an appointment they set up for this Thursday, however the technician called me and said he could come out earlier, due to driving through before going to another appointment, he showed up when he said and diagnosed the problem in which he installed a new garbage disposal, he was very informative and professional, I can not thank both Choice Warranty for picking High Quality Plumbing, and I hope that in the future they will service any plumbing problems that may come up in the future!!! Oh I promised my mother I'd have the garbage disposal fixed before her 84th birthday which is the 18th, she loves the new garbage disposal too...so thank you to everyone who made it possible. It's the little things in life that mean a lot in life, and Choice Warranty saved me time finding a plumber and money!

Microwave was powering up but not starting. The technician was very knowledgeable and took care of the problem in less than 20 minutes. The visit cost me $85 but if I did not have the warranty I would have to spend $400 on a new microwave.

Technician was very informative about the job. Explain the problem to me and took care of it and was very personable. This was my first experience with Choice Home repair serviceman and it was good. Will refer this to service to family and friends.

The technician arrived early. Very courteous and informative about appliance. I would definitely recommend them. He called me an hour and half before his arrival, which gave me time to prepare myself for his arrival. When he arrived in my driveway he called me to let me know he was in the driveway. After checking the appliance he placed everything back in place just as he found it. He diagnosed the problem and informed me of what he would have to do to get the part and will call and let me know when he has it.

Timely response. Technician very polite. Repair was not accomplished completely at time of visit. Technician had to be called to return to complete the repair. He did return within a few hours, was polite and cordial and did fix the leak properly,.

Technician was very nice and worked very hard to get the freezer working. After replacing one part called back to see if it was working. The freezer will not freeze. The technician said he would file his report. There is nothing else to say until I hear back from you.

The gentleman was on time and was very helpful and knowledgeable about my pool equipment issue. He has a lot of experience in repair and replacement of pool equipment. He identified the problem quickly. I would recommend him to anyone. Thank you.

Excellent technician from The Right Way HVAC. Very professional and personable. He identified the problem in about five minutes and was completely finished in about thirty minutes. I will use Right Way anytime I need help. Choice Home Warranty came through quickly with excellent service. I recommend them very highly.

I made the claim approx. 1 month ago. I had 1 technician show up from a Sears affiliate (AE) I believe. He stated I needed a factory GE Technician, after he left I heard from no one. I've called back and the next tech failed to show on 3/12. Yesterday's tech was fine as far as doing the diagnosis, now we are waiting to see what happens from this point forward. I have been without a refrigerator since 2/19, it's a bit confusing why it's taking so long to get it fixed. Please inform me on how I should proceed on the next claim if I decide to keep my Choice Warranty??? Thank you.

The technician was friendly and knowledgeable. I'm just not satisfied with Choice Home Warranty. We are currently going to wait to fix the problem since CHW isn't covering the cost for the repair we need done. I would definitely recommend the technician to others.

The repair of my Dishwasher was done promptly and courteously, and I would recommend Progress Handyman to anyone needing service on many different repair projects! Eric was very friendly and professional! And he came at a more convenient time for me than even the original appointment!

My hot water heater went out. I called Choice at 10:00 pm. They sent someone out the next day. they looked at the hot water heater took pictures, This was on a Friday night. Choice had a new hot water heater replacement delivered and installed on Monday. It doesn't get any better than that.

Technician very prompt and extremely professional. Kept me informed on date and arrival time. Worked with me on a time so I could pick my grandchild up at school. Fixed dryer. Quickly and cleaned up his work area when completed.

Yes, hell to the yes! I would recommend to a friend the VIP Grandfather service for 6 years paid in full (round out to $440 a month $65 service fee). Sounds great to me! Thanks Simon ☺️. You're the best!

I had requested a quote from another service provider as well as Choice. Ultimately because of cost I went with the other provider. Tracey called and spoke with me directly about the services offered with Choice and gave me some bullet points to go back to the other company with to find out if the service was the same. She did not pressure me, was up front with everything and was not afraid to send it in writing. After which, I turned to the other provider for the same information. Not only would they not give me anything substantial in writing as to what they cover, but they hung up on me when I would not pay them the full amount for 12 months versus the monthly payment I had signed up for. I thank Tracey for being so upfront with everything. I am thrilled to say I am now with Choice and look forward to the protection they offer!

I feel as though everyone is very helpful and professional. Someone usually answers quickly to put in your claim. Excellent service. I like that if there is no one to come out quickly your company offers me the option to get someone.

I recently had the rekey service on my new house. Rather than the expected $65, I had to pay $110. Despite repeated assurance from my sales rep Chris **, the 4 doors were not fully covered. CHW refused to cover more than $100 worth of parts/labor.

I don't like this service because they came and looked at my washing machine and then didn't want to fix it and I've been paying them for the last 6 months so to me they don't have good service so why.

Finally fixed! Sears maintenance came out twice to handle the problem before switching to Choice. Green Plumbing tech was very familiar and knew exactly how to resolve, and parts and tools to bring. He was in and out in a jiffy- problem solved!

In April of 2021, our freezer began thawing spontaneously and then refreezing. The control panel was beeping non-stop unless we locked it. First tech sent wanted to replace compressor and after two months of waiting on part it didn't fit. Choice sent a new tech to confirm need for fridge replacement. That tech said the control panel needed replaced and said he would order it - but never called us back and we could not contact him. Choice removed our claim from the system. Finally after almost a year of this I filed a new claim. Finally third tech came and after cleaning the system parts under the fridge the problem seems resolved. Five stars for resolving the problem finally. One star off for each tech who did not. Lastly we learned Choice was not in favor of replacing fridge even though it is in our contract - even when first tech recommended doing so.

Plumber came out on 3/09. Tighten a screw. Sink ok for few days. 3/13 sink leaks at every joint. Called in for a return #** your no. I don't want to be charged another $85.00. Waiting for another scheduled appointment.

Choice Home Warranty quickly responded to our claim and repaired our stove after sending us a capable second technician from Sears, rectifying the problem of a non capable first Sears technician who misdiagnosed the problem. We have been longtime customers and intend to continue with Choice.

Updated on 03/22/2022: I was happy with the technician trying his best to fix my dishwasher that was 24 years old But the only thing they could do was give to money towards a new one which I was satisfied with. The only downside was I have we to wait for at least 30 days to get my gift card before I can get a new dishwasher from Lowe's. I have been with a lot of warranty companies and this is definitely number one for me. Thank you.

The technician was very nice and knowledgeable. I recommend him highly. But the insurance policy is ridiculous! Dishwasher was unfixable and the allowance given to replace it was $246.00!! Given the copay of $75.00, that's not much. The policy is a TOTALLY waste of money. I will not recommend Choice Home Warrantee to anyone. In fact I will rally against it.

Fannon & Sons are by far a superior HVAC company here in TN. I am so happy they serviced my equipment. Chris explained my system, the current issue and how to rectify the situation promptly. Chris took his time and made sure I was satisfied prior to leaving.

Had a very pleasant technician arrive in the time window sly, diagnosed problem in just a few minutes. Now waiting to see what Choice Home Warranty will do to fix my problem, I hope I don’t have to pay out too much more money.

The agent I spoke with was very helpful and friendly, explained everything, did talk me into a 3 year contract so I hope your service is as good as the person I spoke with. Again he was so helpful. I also like that he put me at ease by stating he had been with the company for a long time and to me that speaks volumes.

A part broke inside my front loading machine. I put in a claim. It was handled quickly and accurately. Repairman was quick to let me know that because of weather conditions, they couldn’t come to 1st appointment but quickly rescheduled.

Mr. Hiram ** from Gemini's Heating and Cooling LLC did a great job on repairing the problem I had on my heating system (a gas furnace). I appreciate Choice Home Warranty's help with getting Gemini's for me when needed. Thank you so much!

The repairman came in, was friendly and professional, he introduced himself and stated why he was there. He immediately went to work, after I had explained to him what was going on. I did not had a problem. My furnace was putting out cold air before the heat would come on. He explained that it was operating as it should and showed me what was going on. The technician was great.

For some reason my garage would not close all the way. I wasn't sure why this was happening out of the blue. But I filed a claim and a technician arrived the next day to discover my bearings were worn. He wasn't sure if it was covered under warranty but filed it anyways. Playfully it was covered. We got it approved and it was quickly operable again. Thank you Choice for being true to your customers.

My claim was for a refrigerator and to fix it would be costly. The result of my claim was handled in a very timely manner. The claim amount was fair. I can’t wait to shop for a new refrigerator. Thank you CHW for your service.

Problem of iced over freezer promptly repaired by professional serviceman. Very happy with service. He fixed frig and cleaned up water and ice on floor when he finished. Had call back promptly after filing claim. Will use him again.

The repair was efficient and successful. The repair was made in a timely manner. Would highly recommend them. I have not had any further problems with the plugs. The repair was made within a week and I would recommend Choice Home.

The technician was very prompt and consistent with his work. He look at the work; saw the issue, went out and got the material necessary for the job and was back in a timely manner and finished the job. Kudos.

I contacted Choice Home Warranty about some plumbing and electrical problems in my home. The plumber came the next day in the late afternoon to see first and will come back the following day to work on it. The following day, he came and fixed the problems. GREAT JOB! Except one item that he needed to use the "drain snake," for the shower drainage. With that, I needed to call the office. I tried to call the office several times and left messages. Just need to finish the job!

Older microwave needed to be repaired. Tech checked and confirmed magnetron was bad and could be repaired but due to age decision by CHW offered replace the microwave. I choose to accept a cash payment instead. I have been very pleased with the overall claim and the professional people I dealt with.

The person who helped with our questions and provided answers was very helpful. I am encouraged enough that I purchased the contract to lock in the price for life! He was professional and in fact asked us questions we had not thought of to ask.

I had AHS before and the monthly charge and deductible were really high and they took forever to make a decision about anything. Choice is inexpensive and fast about decisions made. We did need a new washer and I got an email within an hour saying they were going to send me money and how much. I also shop at Home Depot, not Lowe's, so they were able to send a check instead of a gift card. Their customer service was fast and easy too.

I called on a Sunday and was surprised that my application to get a new home warranty service could be handled at the weekend. The man I spoke with was helpful and pleasant. He explained a few things which needed clarification. The policy was on sale, so I was extra fortunate. I would recommend this company and this product to anyone.

I have had my dryer for 5 years... It was only used under normal wear and tear but we were denied coverage. It was very disappointing to learn they would not cover the repair. I will be cancelling my policy since it doesn't seem to help cover anything.

We had a normal wear and tear damage to the piping from a tub. The technician was great, on time, professional and courteous. He submitted the claim which was rejected by Choice Home Warranty for no reason. They even mentioned that normal wear and tear is covered yet still denied our claim with no reasonable explanation.

I noticed fridge not cooling at 2 PM and called my Choice home warranty for a claim. By 6 PM I received a confirmation and call from technician to schedule time for repair. The technician arrived within 30 minutes and fixed the problem. He was professional and fast. Awesome service!!!

Wonderful experience. They were were prompt in processing the claim. It was my furnace break down and was worried with the cold weather. Normally it takes time to get tech out. But they scheduled a technician immediately and are in the process of ordering stuff immediately. Am glad that I got this warranty from Choice. I would strongly recommend Choice Home Warranty.

Service request was easy and fast. Great quality! I put in my request on a Friday. Received my email quickly with an update. Then a fast follow email with the schedule. My issue and service was resolved the very next day on Saturday.

I love talking with them. When you a problem they are there for you. They listens and they will help you. I'm proud to say this is a dedicated and loyal company. Proud to be a customer. Thank you. God Bless.

I appreciate the fact that he understood and didn't pressure me into an annual payment at this time, no.

We called Choice home warranty for a plumbing related issue. They scheduled us a time on Thursday, but we needed emergency service, which needed to be addressed ASAP. There was no way to cancel the request online, so we called the company assigned to the claim and left a message. The company called on Thursday and said they were on the way. I stated that I had already left a message at the office to cancel. They said they never got it. I was surprised that choice home warranty sent me an email stating that I missed my service appointment….

Anna was very helpful with helping me to understand things. I have dyslexia and recently diagnosed with macular degeneration. I felt that I could trust her and the information that she gave. She agreed for me to do this on a trial basis as I am not sure it will be a good fit for me. I am on a very strict budget and so will have to see. Thank you.

I was contacted via phone 10 minutes after inquiring online. 20 minutes later my home and pool were covered. My veterans discount sealed the deal. It wasn't the standard 10%. First company that made me feel like my service was truly appreciated via military discount. Now we will wait and see If I ever have to use the services and how that turns out. I will review and rate that if it ever happens.

They made the appointment and it was fast and relatively inexpensive compared to the cost I would have had had I called a plumber. I have had Choice Warranty for over 5 years and they always fix or replace what is broken.

I was very impressed with the information that the agent gave me. He took the time to answer my questions pertaining to the various procedures in place, with respect to customer needs. I look forward to doing business with Choice warranty in the future.

Great service. Problem fixed in seventy two hours. Great service technician. Would use again. Fixed problem. We had appointment scheduled within 25 hours. They escalated our problem and it was fixed. Would recommend. No issues. Good communication and return communication.

Myles **, helped me and my wife find exactly what we were looking for much lower than the price we previously paying, hoping not to ever have to use it. Was assured what would be covered if the time came. Thanks!

I just purchased a Home Warranty Package. I was very happy with not only the package, but I could save even more if I had the resources. This seems like a great company. Check them out. You will not be disappointed. They cover EVERYTHING, including outside plumbing.

It was so easy to set up claims. Rep was very nice and guide me to save money. She made everything very easy and I rcvd appt day and time within 24hrs. She ed me what will be next if don’t fix something.

We had a leak under the sink on Saturday and by Monday the plumber was here and fixed the leak. It was not an emergency, but a slow leak, which ruined our disposal. Replaced in a jiffy. Thank goodness for our home warranty.

I want to know why I was charged an additional $150 by the technician for his "supplies" (which you would not cover). Makes no sense that you pay for the repair he did w/out paying for the supplies he used to do the repair.

I have had the opportunity to have CHW send techs for 2 different jobs. I'm very satisfied with each tech. Customer service at CHW is excellent. We booked one tech for one of the jobs and the scheduling was too far out, so CHW quickly sent a new one.

We called to check the current prices and renew our existing warranty policy. While the price had increased somewhat, we still felt that the policy was worth the peace of mind. The only negative experience was that the salesman was very pushy and would not take no for an answer when insisting that we should renew for either 3 or 6 years and pay the full price up front. During these economically uncertain times with the highest inflation rates in the last forty years, we did not want to pay that much at this time. When he realized that we would not succumb to his high-pressure tactics, he opted to end the call without giving us a confirmation number or a simple thank you for your business.

I was please with Customer Service (Phone and Online). All experience has been positive. I did not have to try and get the name of the company calling on us. It was available immediately online with all the information I needed. T companies that accepted the service call did a great job with follow-up and completely the job at hand. I am happy I changed to Choice Warranty.

CHW has taken great care and I been with them past 3 years nearly. And have made total of 2 claims till now. And made a claim for microwave and was given $191. To have it installed itself cost avg of $140. And after having a tech come in and them not providing the product themself since it was to be replaced they offered cash and I mentioned them even the cheaper one is $300 if they could consider At least a installation cost since they go by product wholesale price as what would cost them fair enough. But if they can’t provide the product and have to pay for the tech visit for what?? They should be able to Install too as I paid the deduction for the visit charge. Or be offered installation cost as 3 years is a long time to be with 1 company and not be respected for the loyalty.

The technician was great. He/we hoped Choice would fund the repair since we liked our washer. Choice said, "No, we'll replace it," but then gave us a ridiculous low-ball offer that wouldn't even reimburse us 50% on an el cheapo replacement model. It's now several months later, we bought a new washer costing well over 3X what Choice's offer was. We are still waiting to settle. Choice's "we'll replace it" policy apparently comes with strings & caveats that were never explained in their sign-with-us literature. It feels like a bait-and-switch scheme.

I found the repairman, very nice, friendly and very professional. He answered my questions and addressed the problem. He was very experienced and quickly got to work and analyzed the problems. He explained how the repair process would be handled with Choice Home Warranty.

Had a tenant complain about a stove not heating properly, first I made an online request for service, it was easy and quick to do, they assigned someone almost immediately, very surprised by this since I had read horrible things about Choice. Technician showed up in the given timeframe, he was very communicative and friendly. He replaced the burners on the stove without a hassle. We are very pleased with choice for now.

These home warranty companies are a scam and look for loopholes to not cover anything. Salespeople promise the moon and then reality hits home when you try and stay on top of minor repairs before they turn into full-fledged major problems. The technician was fantastic but I would never recommend this home warranty company to anyone. Greedy people.

We had one technician come to our home and after he diagnosed the issue, canceled and could not come back. We had another technician scheduled which he never called or came by. Finally, home defense took the job, diagnose the issue and made proper recommendations. They were professional and did an awesome job. Thank you.

The technician that came to our house did his job well. When he called Choice Home Warranty, the representative kept putting him on hold and asking him the same questions over and over. He was on the phone for 45 minutes and never got an answer for our problem. After being on hold again for 20 minutes, the tech had to leave for his next appointment. He said other warranty companies had the problem resolved in 5 minutes, he was very surprised at how your company reacted to our issue. My son called your company to ask what was going on and we could hardly understand the rep's English. He offered us a cash settlement over email that will not replace our appliance that cannot be fixed. We finally accepted it because we cannot afford to pay another technician to look at it.

The request was answered quickly and a service person contacted and dispatched within 24 hours to repair my broken dishwasher. Safety protocols were used- mask and covers for shoes, and the service repair person cleaned up and explained the problem and how it was repaired.

Customer service was patient and thorough in assisting customer. She went over the call of duty and explained every step of the process. I called initially because of a bad experience and lack of communication. However, she was very apologetic about my previous experience and agreed to try her best to resolve my situation to the best of her abilities.

The election was on time and very courteous. He went through all of our breakers and one look like it wasn't tripped but he reset it and all was good. The only thing that my husband is upset about is that he has been promised a written policy. We were told it was in the mail 6 or 7 days ago.

I’ve had work done with this company a few times and this was by far the best interaction. I am very happy with the customer experience this time, and appreciated the transparency and straight forward communication. I was apprehensive at first, but they’ve made this transaction very professional, they’ve gone above and beyond, and made me feel valuable.

Superb customer service. She provided the information I needed to change my warranty company. Her positive and informative attitude was exactly what I needed to cancel with AHS. I could understand everything she was saying without any issues. I really appreciate her help in this matter as she is a valuable asset to your company.

I used them for my lake house last year and did not need to use them as nothing broke. However, peace of mind was always nice to have. I let my warranty expire and had a plumbing issue and electrical issue so that is the reason I have re-inrolled.

CHW pays for nothing. I had a leaking water heater reported to CHW and initially was told it was not covered only the electrical portion was covered. I immediately told them I wanted to cancel my newly renewed policy and was sent to the resolution department, where I was told yes my water heater was totally covered I was then offered a reimbursement option which I opted for to replace my water heater. This allowed me to get a reputable company near me. I was told how to do the claim, That company came to my house gave me the bill which I uploaded on to the CHW site but what was offered was half of the replacement cost.

The customer service representative was very knowledgeable and helpful. He helped me get a great deal for 6 years so I don't have to worry about repairs around my home. I have used Choice before on my previous home and was very happy to cover my new home. Choice home warranty is absolutely fantastic. I will always cover my homes with Choice Home Warranty.

I'm not happy at all with the process of the claim for replacement of my kitchen cooktop, Choice warranty is not installing my new cooktop, they rather give me the cost of replacement which is $371 leaving me instead of installing a new one claiming they don't pay to install only to replace, this is not a cooktop/oven combo that I can just plug in the wall. I have two separate appliances a wall oven and a cooktop that sits in the counter space that cut off for it. For me to go buy the item and hire a licenced electrician to do the job it's going to cost me an arm and a leg. It should be replaced and installed by your technician at no cost to me. I hope you can cover the labor to replace my appliance.

Fast service. My only concern is that certain issues should be treated with more of an urgency (ie, home heater, water heater, emergency plumbing issues). The agent that I talked to over the phone did not have a clue with the status of my case. She knew as much information as I knew by just looking online. She had no sense of urgency or concerned about my issue.

This claim was handled very quickly, and I was allowed to use a local plumber because Choice Home Warranty could not get anyone to come for a couple of days. I filed a claim, and they will reimburse me the cost of the service that I had done less the $75 deductible.

The repair lady from Sears was very polite and knowledgeable and knew exactly what our problem was and repaired it. We would recommend her to anyone. She is an asset to their company. Our refrigerator is working fine and no leaks.

Apricot Handyman went above and beyond to fix our problem. We were very satisfied. We were unable to be there at appointment time had no problem rescheduling. He came Friday evening and got our problem approved then returned on Saturday and fixed the problem.

The repairman was prepared, professional, and very personable. I highly recommend this technician and his company for their promptness and professionalism.. This was a nice change from the "professional" who was supposed to fix our oven - which is still broken a month later. I hope the oven will fare as well in the near future,.

Timer on my Whirlpool dryer was not working. It needed replacement. Your customer service department was very professional with helping me. The tech arrived on time. He was very professional and pleasant. The tech explained what he was doing to repair the dryer. He was very pleasant and knowledgeable. Mr. ** represented your company well.

Our Air conditioner had a freon leak,, and they said it was our fault, and would not pay for it. When our contract is up, we will not renew with you, and I have contacted the Better Business Bureau and Department of Consumer Affairs. Why do I have aa contract, if you are not going to cover it?

We have a hybrid water heater, as soon as the first vendor identified they could not resolve the issue they quickly worked back through Choice to have a new vendor come out. Choice is so quick to have issues resolved which is great for the customer.

Purchased as a gift for house warming. Veterans discount, Five yr policy with sixth year free. $65 per service call. Future renewal and service fees at same annual rate. Crazy fast call back. Easiest sale your representative has ever had. Looking forward to a long relationship.

Choice denied the coverage for exhaust fan repairing (motor broken, even contract clearly stated motor is covered). Requested case review. Looks like it categorized the exhaust fan as appliance. Do not know if that should considered as appliance. Where and how the "appliance" is defined? Wiki said, "A small domestic appliance, also known as a small electric appliance or minor appliance or simply a small appliance, small domestic or small electric, is a portable or semi-portable machine, generally used on table-tops, counter-tops or other platforms, to accomplish a household task." Exhaust fan is NOT an appliance.

I absolutely love Choice Home Warranty service, when placing a claim it's easy, simple and quick. This is my second year to have choice home warranty and it is the best home warranty out there. The quotes are very reasonable, the sales representatives help you in every way they can.

Professional and courteous during the visit. The serviceman was on time. The company was prompt in response to the evaluation. I would recommend them to others. The next claim is being re-evaluated for completeness of evaluation. They too were prompt in their response to my concerns.

Larry was very respectful and knowledgeable to keep us inform on what was wrong with our washer and dryer. I would sincerely recommend him for other jobs as well. Larry also cleaned the mess up after his jobs and if he found any money, socks or items under the washer or dryer he informed us of his findings. Great Job Larry!

Luke ** was very helpful in finding the best price available for our household, a good burper too! Funny, I had received text messages from “Jen”, only to discover she’s artificially generated. Thanks Jen!

Otis from Payne and Sons is professional and honest. He was kind, too. He fixed the issue with the HVAC. I appreciate his character and skillset, as this is rare. I will call him again if needed and highly recommend him.

Very friendly, polite, and he fixed my dryer issue quickly. A few questions and checks and the service man was able to diagnose the issue and even had the right little part with him. So pleased with this service experience!

Problem with heater. Called Choice Home Warranty and they were literally out to the house the next day. Fixed the furnace and had heat by that afternoon. Great job, quick service. Technician was awesome. Would absolutely recommend Choice Home Warranty to anyone.

Great, prompt, reliable service. Always within the window, confirms the day before. Calls 20 to 30 min prior to arrival. Just wish Choice would provide decision to repair/replace promptly! Often takes a few days from appointment to make a decision whether to start replacement process or get parts ordered for repair.

Mark arrived at my home at the agreed-upon time, he had plastic booties with him, and diagnosed the problem quickly. I would recommend the company, Najico. Mark explained that I should call him promptly if I have any further issues. Thus far, I have had positive experiences with Choice Home Warranty technicians, and I recommend them to homeowners.

Tech was great but does not 'work' for the warranty company which I would not recommend. Warranty did not want to cover my AC panel or thermostat, which is now correctly working. I would not choose this warranty. The salesperson was extremely pushy and used ridiculous sales tactics to entice a 6 year warranty even after I told him no several times.

Traci ** was able to help me find the coverage I needed and was able to give me a military discount. She was very friendly, professional and informative. I look forward to working with her. And I look forward to good service as my old Warranty company has gone downhill.

It says water heater is covered, all components, excluding storage tank. Unsure what a water heater is except to store the water. I am very dissatisfied and would like an explanation before I cancel my plan. My neighbor had the same issue and it was covered with his plan. I don’t understand, I’m a senior and had to put out of pocket, after paying co pay, why have a warranty?

When I returned to my park model Friday I found my HVAC inop. No heat or cooling coming from unit. I notified Choice Home Warranty with my problem. They have an appointment made for my repairs. They are prompt and courteous.

I don’t like being hounded. Felt like I was dealing with a car salesman. Very pushy and could hear the rudeness in his voice. I made it clear the first time he called my granddaughter was ill and I couldn’t talk and he ran over my comment and went into his sales pitch. Then when I called back in he said I hung up on him prior. My granddaughter was in surgery. Shopping for stuff was the last thing on my mind.. I will try this and see if this is the right company for me.

The communication and the salesperson were great with explaining her company offer and was what I've been looking for regarding home warranty. The salesperson patience and understanding were just enough to help me decide. Thanks a lot for your offer.

We woke up to the sound of water trickling and found a flood in kitchen. Turned water off and cleaned up. Could not tell looking under sink, which pipe was leaking. Went to Choice online and filed claim under plumbing. (You have to choose a category.) Long story short. Plumber came out, very cheerful and checked it out. Said garbage disposal sprung a leak, now mind you there was a small leak in a pipe, but nothing to cause flood. He informed us that we had to open a new ticket for garbage disposal. Another $75.00!!! Does not seem fair to pay again!

I like talking to a sales representative. He explained all the details within the policy, especially on how I can save money. I like the way he represent his company. He is awesome and very respectable. I will definitely recommend Home Choice Warranty to all my friends.

The lady was friendly and very polite. She took care of the claim in minutes. This is my first claim and she was helpful. It’s a claim for my refrigerator and my stove. I would recommend this company to everyone. Reasonable rates.

The Tech was very polite, meticulous and professional. He diagnosed and located all the problems rather quickly and fixed them. He also made a valuable recommendation for preventative maintenance. So far everything he fixed is still working well. Would definitely use him again.

Dear Sir, I made a poor decision in consenting to buy the home warranty program. I called to cancel within 90 minutes and the lady I spoke with was able to cancel but informed me she would not credit my visa card for thirty days. She was extremely rude and hung up on me.

When our furnace motor went out I called Choice and they immediately had someone contact me regarding the issue. They were here in less than one day. After the technician left the next morning Choice sent me an email with the date and time the repair would happen.

Louis was very pleasant, he came in, got the job done and I am very pleased with the work he performed. I would recommend a family member for this plan as well. He went over and beyond to get the job done right.

Repair was not done as promised even though I received an email stating that a technician would be out to finish the job. When I called CHW I had to speak to three customer service people before being told that it was a mistake that the email was sent out, and that it was authorized and they were waiting for a part. This is the time of year when a ventilation system is needed and for it to take over a week to fix is unacceptable.

I have been with Sears Home Warranty company for over 20yrs, as of lately their service has declined. I went online in search for a new company and Home Choice Warranty has a 9.3 rating, so I'm now a member. Little advice Mason customer service agent who set up my policy plan need to slow down a bit, he was talking too fast, fyi, great customer service starts with that department. Thanks.

I was very pleased with the Sears serviceman who came about my dishwasher. Now it's Choice's time to resolve this. I have had Choice as my home warranty company for several years now. The last time they chose to replace my washer it took weeks for me to receive their check and then it was about half of what a simple washer cost. I am expecting better turnaround this time.

Very easy form to place the claim. An appointment was given right away. The following day the technician called to advise me that he was on his way. The technician was very knowledgeable and was able to diagnose and report back to the company what needed to be repaired. It will require another appointment to complete all the issues. Very satisfied with the smooth process up to now.

My shower drain stopped working and in a matter of a day it was fixed. So fast and easy and was my first claim so I am so happy with the ease and how fast it was taken care of. Would recommend to anyone!

I just signed up for Choice Home Warranty and I must say that Troy ** was very professional, kind and very knowledgeable about the warranty plan. I look forward to the experience and will spread the word about Choice Home Warranty.

I’ve been a part of Choice since I bought my home 5 years ago. Never had to use it until during covid. I needed a plumber and tried it. They were efficient in assigning one but I was not impressed with the provider. Recently I needed an electrician and a provider was assigned. This person was AMAZING and he didn’t try to make it what it wasn’t. Impress the heck out of me and made me wanna stick with Choice. I think whether you like it or not is based upon the quality and integrity of the service provider.

I had a problem with my refrigerator door dispenser and Choice immediately placed a service call order and will be paying for the parts and labor to fix a rather difficult to diagnose problem. I feel they were very professional and expeditious in solving the issue.

I had 2 service techs come to our home. One for kitchen appliances and one for garage door opener. Both very knowledgeable, professional and pleasant. The kitchen tech fully understood the issues and our needs for upscale appliances. The garage tech replace one part and with further diagnosis discovered the light bulbs were interfering with the transmission. Due to these experiences, I signed up for a 3 year plan.

The plumbing issue was resolved, however the plumber was not respectful of my belongings. He used my hand and face towels that were hanging up to wipe up water under the sink without asking. Before this was done, I offered him some shop towels I had for such uses. I had to throw those towels out!

Toilet working better than ever. All new fixtures. Very pleased with the service and Choice Home Warranty. The service plumber was very professional. I would call on them again. Thank you very much. Jeremy ** aka THE LOVE ARTIST @ PALM AIRE.

Choice warranty had someone at my house the same day I called. They were able to repair the item and I had "Hot Water that night. If you don't have "Choice Warranty" you need to pick up your phone and call them today. Bill H

I would definitely recommend the tech Cody to anyone need his services. He is the best one CHW has ever sent out since I’ve had them!!! He called to let me know the time to expect him and very patient and listens to what you’re saying. Great customer service is very rare now but not with Cody..

The Choice Home Warranty representative, LaTasha **, was knowledgeable, professional, polite and very capable in explaining the new warranty and the related costs. She was an excellent representative of the company, one that the company should be proud to have in your employ.

I was quite surprised at the quick response to my Email concerning the issue I am having with my leaking water heater. I received an email from JMatthews about it & while I was in the basement checking on the issues to obtain information A call came in from Choice's office about it so I have my claim in now and waiting for the technician to arrive. I am sure since I received such a quick response to the claim I look for great results.

Man and his assistant showed up on time, quickly diagnosed the problem (capacitor) and replaced it with a part on hand. Total time here was just a few minutes. Very polite and accommodating. Got a couple of his cards to recommend to others. Oasis Air, Chris

The service company was very polite and fast. But as far as the warranty company. I am still waiting on my replacement gift cards. I am having use a laundry mat to wash my clothes which is costing me a lot of money. And the amount they are giving me to replace my washer won’t even cover half the price of a new washer so I’m still going to be paying a lot out of pocket again. I do not understand why it takes 30 days to send a e gift card to a customer and why a home warranty company makes a customer wait this long. It is ridiculous. I am very dissatisfied with this company. When I pay for a home warranty I do not expect to have to wait this long for service or replacement. This is bad business!!! I will not recommend you all to anyone and will probably not renew my contract!!!

The technician seemed to be professional from the time he called to the time he arrived. However, I wasn't home and my son and fiance should have made sure the washer was able to wash a load of clothes before paying the service fee and allowing Spencer to leave. I sent a text with picture of washer 3/9/22 still not working when I arrived home but still no reply!

The contract you sent me scheduled the work from 3 to 8 PM on 3-8-22. No one showed up on 3-8-22 and when I called them at 7:00PM they said I had the wrong date and their tech. was scheduled for 3-9-22. Somebody in your organization screwed up. This is hard to understand if you are a professional company.

My dad always had told me when purchasing a house to look into getting some kind of warranty and so I have been looking into one for a while. My experience went very well in talking with the agent and he was able to answer my questions. Looking forward to see what help they can provide if needed. Thanks.

Amazing company I've lived in my house for 2 years and they really take care of their customers. Had a issue with washer they sent someone out the very next day and it was fixed. Had a issue with my water heater took about a week to come out but they fixed that as well. Highly satisfied. Thanks CHW.

I claim my refrigerator ice maker not working, They contact right away to Home Sear services and take care same day. That I am not expectation. Bravo for Choice Home Warranty. They come twice because I am not at home.

Looking forward to the new policy. Thanks for all your help today. I have been with another home warranty company for 20+ years and decided to give you all a try instead. Service was fantastic and the rep was great!

I think Choice home warranty service is one of the best warranty company out there. So far my experience has been great and response was great and in-time. Could reach customer without much effort as opposed to several companies which was a nightmare. Hence I switched to choice home and they are doing good job so far.

I was offered $191 gift card to Lowe’s to replace my over the range microwave. When I told the case manager that Lowe’s didn’t have any over the range microwaves for that price, they offer to send a check in lieu of the Lowe’s gift card so that I could shop with another retailer that had more affordable pricing. I was satisfied with the resolution.

I have used Choice Home Warranty in the past and I will say that his time around has been a way better experience. Maurice from the customer service/sale department has been very resourceful, responsive and helpful. He assisted me with the purchase of my first plan and when I purchased my second plan the rep I spoke with had forgotten to send me my contract and Maurice was very prompt in sending it over to me as well as assisted me with a 3rd plan and gave his reassurance of sending an email if I have any issues or need assistance with any of my policies. Thank you for your patience and awesome customer service because they are hard to come by.

Courtney was excellent. She was thorough and good at her job! I appreciate her hard work and friendliness! Jason the person I spoke to on the phone was very polite as well. I recommend this company for all pool repairs!

Good process. Service people have done a good job and fast. Going to the website has been easy to follow to fill out a service request. The response time has been very good. In the email, the vendor name and contact info has been included so I could call and tighten up the appointment time.

7 Arrows Heating and Cooling was fast at getting to me and fixing the furnace. He had to get parts and it still didn't take him very long to get the part and replace it. He even found a leak and fixed that as well and my house was nice and warm soon after that. I would highly recommend him to anyone in need of heating and cooling issues.

I had another furnace guy who gave me an estimate for over $2000 to fix my furnace. I contacted Choice. The technician Choice sent was fantastic. Rather than a long report about a leak and need to replace the entire system, he checked the exhaust vent and discovered it was partially blocked. The air flow was limited. Thus the flame couldn't stay lit. Problem solved! Thank you! Thank you! Thank you!

I called Choice Home and they immediately put me through to new claims. Friendly is how they always are. I was given a claim number and told they would get a technician out to inspect my air conditioner situation as soon as possible. I am waiting for the confirmation email concerning that now. I am confident they will handle my concerns as diligently as possible.

Updated on 03/19/2022: Very friendly and did a great job. Quick and fix the day he came and was gone in about one hour. Gave me his business card and the information if I needed to contact him again. Replaced the defective part.

Customer service is excellent whether it is online or over the phone. Everyone is very happy and knowledgeable. I would recommend this company to others. I have only been with them for six months but it has been a good experience. Whenever I call with a problem with a vendor, they are quick to get back to me changes.

I am 68 years old with a sick husband. Do not have the energy to go on. Just gave up, accepted 650 for oven replacement and a broken microwave. Please think before you sign up.

CHW has been very fair and good to work with in taking care of the multiple issues that have come up recently in our home. I won’t ever go without a home warranty, and their coverage is very good. If the representative hasn’t been able to answer a question a resolution specialist has always been able to take care of it.

I was amazed that as I was completing the online inquiry, I received a call immediately from a representative to assist me and to answer any questions. I received subsequent calls from additional representatives which I found thrilling to know that a company would pay that kind of attention to ascertain a potential new customer. Within an hour, I happily agreed to the plan with the original representative.

I gave a 5 star earlier because the microwave was working when he tried it with water yesterday but today when I use it, it stopped working again. Just put in another claim but hope I don’t have to pay another $85.00 for service fee.