Choice Home Warranty Reviews

Tech was right on time, will report finding about shower mixing valve to CHW and hopefully CHW will approve the new valve and he will be back to install the valve. I have been a customer for years back in Wilmington NC and I would recommend CHW.

Quick and easy to fill out. We have never had a home warranty before but this deal for seniors is very affordable, less than the cost of one appliance. I will be recommending this to family and friends. Hope we never need to use it but too good to pass up.

Choice took more than a week for getting a Tech assigned. Thankfully the Technician who came was knowledgeable and helped fix my AC, on first call. Still, it took him 3 calls to Choice for approvals. Kudos to the tech but not to Choice. Recently, service levels in Choice have significantly dropped.

Was very impressed with how quickly a technician came out to fix our washer. He explained thoroughly to me what the issue was, and how he will fix it. He was very efficient and pleasant. When he was done he cleaned up everything nicely.

This company is on the ball. Saw their link on Facebook, and before I could finish filling out the questionnaire they were calling me. Shamar was very pleasant and patient. He answered all our questions and concerns. And when he found out that we are senior citizens watching every penny, he was able to lower our monthly payments and service call fees a little. It was a real pleasure working with him. Then Shamar transferred us to Peter who was just as wonderful to work with. Peter hooked us up with a great home security system at a very reasonable price. So far this has been an amazing experience. I highly recommend Choice Home Warranty.

The Oasis Tech was an Expert, resolved the Problem efficiently, only Problem was: YOU"! He needed replace a part and as per you, had to call for permission, you said 10 minutes to get back to him was your timeline, WRONG!! You took little OVER 25 minutes!! Wasting MY time and his to get to his next Appt. You need to do better and fix your Problem in getting back to the Tech within that time limit YOU gave to him....

My experience with Choice Home Warranty was an awesome one. The person I talked to was David. His expertise on promos, policies and selling your products encouraged me to buy a home warranty in the same day as the call. As a first time homeowner I wanted to protect what my passed father left for me and my family. David's relatable conversation is what really made me buy this. Hopefully this will be a continued wonderful experience with you all.

I put my information in online and got a call right away. The person was extremely helpful and signed me up right then. He answered all of my questions. He was able to get me a better deal than I currently have with the company I am with now.

I spoke with Michelle today to get information on a Choice Home Warranty. She was extremely professional and helpful. She answered all my questions. I will be very happy to review Choice Home Warranty again if I ever need any maintenance in my house in the future. Thank You Michelle. I appreciated your help in making my decision.

Vendor was a day early, and fixed the issue in about an hour. He was Professional and courteous, explained the problem clearly and we felt in no way pressured to spend any more time or money to resolve the problem.

Bob ** explained the Plan in a manner that was very easy to understand. Very polite and me get the best possible rate. I am very pleased with the service he provided. It covers all my needs and I would gladly recommend Choice Home Warranty to my friends. I look forward to a good relationship in the future.

Your customer service is slow, unfriendly and unhelpful. Put in service ticket on a Sunday 4/9. Didn’t get anyone to take service call till Wednesday 4/12 and no one came out till Saturday 4/15. The company who did work was great but Choice Warranty used to be so much better.

Talked to Greg concerning a replacement warranty for my home and I was happy talking to him concerning a home warranty. It’s just my first experience with them which I hope will continue through the years not like other warranty companies that overcharge you for everything. I’m looking forward to dealing with CHW for the years to come! I hope they will continue to be true to their words!

Claim has been denied due to a technical difference in terminology. We have a small refrigeration unit that can also be described as a beverage cooler ... Both refrigerators and coolers perform the same function. The salesperson who sold us the plan four years ago said (or at least implied) that it will cover all kitchen appliances. Now I find out that it does not after 4 full years of premium payments. At this point, continuation of the plan is in doubt.

The technician called and asked if he could come sooner instead of me having to wait for the appt date. He had a cancellation Justin was an awesome, professional technician. He came in and did what he had to do. Justin took out the time to explain to me what he had done. I would definitely recommend him to anyone.

I submitted a claim for the 1st time in a year 5 days ago and have been called a liar by the actions that have been taken. Insisting that I provide proof of repairs done prior to my policy with Choice and refusing my claim until I do so which is high handed behavior that is is unacceptable. I have been bullied on the phone by the sales team trying to force me into renewing my policy 3 months before it is due. I am very disappointed and will NOT refer anyone to this company going forward.

Good Morning! I decided to join Choice Home Maintenance to ease the stress in my life. I'm currently going through treatment for cancer. And, just can't deal with home maintenance. I made one phone call after reading about Choice on a social media site. And, immediately Maurine assisted me with a plan and my referral also bought a plan. Great job Maurine! Debbie

Great experience, technician is very good diagnosing the issue & fixing our appliances. Comes within the repair window. Works fast & clean. I highly recommend his repair services. Choice has been very good at sending good service people out when we have appliance issues.

Both repairs were done in a professional and timely manner. The process from reporting the claims to completion was fairly seamless. I would highly recommend this warranty plan to family and friends. This is my second year with Choice, and the costs of these repairs have more than covered the cost of the premiums.

I hope this company works out for me. It sounds very promising and the coverage is good. Time will tell. My home was built in 2005. It's a 3/2/2. I bought it May 2015. It's been a comfortable home and I plan on being here until Jesus comes back.

Overall the claim was settled and happy results happen. I got a new Hot Water heater. The reason for four stars is the length of time to get those results. I still like Choice Home warranty and will continue using the company for my home. They did work very hard on getting the job done.

I had a worse experience with this company and don't trust this company. They will not fixed anything and creates more issue. I had a cartridge problem in the bath shower need to replace. Before their visit they told me they will cover and do the repair and later their technician made more damage and told me insurance is not covered.

The tech was 2 hours later than the latest schedule time, but, other than that, he was excellent & very professional. I would recommend him to anyone. He diagnosed my issue pretty quickly. I would welcome him back to do repairs anytime.

Excellent service received and technician has good knowledge what is going on. Provide detailed information about the newly installed garage door and was very helpful and kind. Installation went very good and show me how to maintain. I would definitely recommend to my friends to use your service.

James from Mr. Rooter in Belton was a very knowledgeable plumber/technician, who diagnosed and solved the problem with our disposal quickly and efficiently. He provided additional insights and products to reduce such occurrences in the future. We would use him again.

Simmons Electric, LLC was the company that resolved my issue. The technician was very professional and knowledgeable in the electrical field. He ensured I was pleased without a doubt in what he did. Thank you sir for resolving my issue.

Choice Home Warranty have one of the best customer reps on the market. They are easy to communicate with and US base representatives which is a big plus in communication when you are having an emergency. The only thing is, some of the contractors they do business with are not so professionals. I will still do business with them however because Choice HW will make make it right when you bring the issue to the customer representative. Never had a problem with them.

I was very happy with the work that was provided to us. The air conditioning company team was very knowledgeable and friendly. They fixed the problem with the air conditioner and I was able to go back to work. They were very polite and I would recommend Choice home warranty for those that own homes because without this home insurance I would have never been able to afford to pay for this service.

I spoke with 4 companies to inquire home warranty. The only one took the time and explained all the questions I needed was Amy C from Choice Home Warranty. She lessened and answered all question with professional manners with respect I could not ask for more. Thank you Amy. You have gone above and beyond. I hope if I have any issues that I need it will go as smooth as it did talking with you.

The time from making the claim to when the actual person showed up was a little bit long. However the person that showed up was extremely professional and knowledgeable and I give him a 10 out of 10. He was very practical and explain things in a very simple way. Again if the warranty company could shorten the time between the claim and when the client is contacted this would be perfect.

Service is fast, they take care of any problem in a matter time, technicians are respectful and knowledgeable. I recommended this company to my family and friends. They never rejected any of my claims. Every time that I need it, I can count with them.

Alberto called me faster than I could look up information on the computer! He was very knowledgeable and gave me all the information I needed. I'm looking forward to working with this company in the future. (As always, I'm hoping not to need any service but feel confident that if needed it will be easy.).

Ronnie from Cool Temp came Monday 4/16/23 to diagnose the problem. He came back on Wednesday 4/18/2023 and fixed it. Very professional and courteous. I would recommend. Cool Temp!!! I had a very bad experience with American Home Shield. I am very pleased with Choice Home Warranty. 5 stars to both Cool Temp and Choice Home Warranty.

Submitted claim. Assigned a technician. I called to re-schedule a sooner time. He came and fixed the issue within an hour. Paid my 85$ and it all worked as it was supposed to. Past experiences had not been this smooth at all. Very happy this one went so well.

Placing call was excellent, however waiting to see if Choice Warranty covers my garage door not opening with remote. Again many agreements have verbiage and hopefully will include programming.. I have use in past for Dishwasher and it was repaired immediately.

I am pleased to provide a 5-Star review for Account Manager Ryan. Ryan provided a thorough description of services provided, the process, and comparisons in pricing programs offered. All were easy to understand by Ryan's communications. There was no unwelcome pressure to purchase more than I could afford, which was appreciated. Thank you for offering coverage for nearly all unplanned repair emergencies for my major household systems. It provides comforting assurances for what to do, should nearly any repair emergency arise in the future. I love the "transfer" feature to another dwelling or to another owner of my property! Thank you.

I turned in a request for repair at about 12:30 PM, the appliance repairman arrived about 4:30 PM did troubleshooting. He determined that the timer was not working, He told us he had to go and get the timer. He was gone about 45 minutes. He returned and installed the timer. (It works).

Spoke with Ralph who was professional and courteous. Gave details of coverage and I was pleased with the total charges. Thanks for your help. My son has coverage and told me some months ago to contact the company and highly recommended signing with CHW.

Placed a claim via telephone with CHW. Got an email regarding a scheduled upcoming appointment between 3p and 8p. No one showed up. Tried to contact CHW; it was after hours. Called the contractor number that was provided; it was a wrong number. Looked up the company online. Owner called me back and stated that he turned down the job because he did not work on oil-burning units as the work order stated. Told him it was a gas/electric unit as I stated to the CHW representative. He came out the next morning at 8am, diagnosed the problem, ordered the part and returned to install the new motor. He was very communicative, courteous and efficient. My only frustration is that the CHW customer service representative relayed the incorrect information to the service provider, delaying the repair.

Choice customer service was quick and to the point. Choice got a technician out quickly and they were very knowledgeable and gave us tips for the future. They were quick to fix the issues and talk us through it. They were great to work with as a first-time home buyer.

Technician was knowledgeable, informed & experienced. He was on time, friendly, respectful and knew his job. He told us the problem and called his company for approval. He ordered the part and a date for installing the part. Worked with us on the returning date. Good experience.

Showed up on time and when expected. Worked clean and fast. Problem fixed. Very pleasant person. Communicated well. Very fast response time and follow-up issues resolved. Would call him again if other plumbing issues. Had good Yelp reviews which is always nice to see. Left workspace clean and tidy.

All Claims have been done in a timely manner. Anything in the future contact Kristen property manager. Choice Home Warranty has given me peace of mind with dealing with my house. This is my rental property and I'm happy to have a service conducted promptly.

Was a good process for signing up for the Plan. Person on the phone was very nice. Plan starts in 30 days. Will not know how good the plan and company is until I have a problem. Choice was rated 5 star on rating sites.

My garbage disposal was 18 years old. It was time for it to fail. I called Choice Warranty to place a claim. The plumber dispatched to the repair was Allpro Plumbing, specifically Douglas, who was prompt and quick to evaluate the situation. He actually had a replacement disposal on his truck and had the problem resolved within an hour.

I have been with Choice Home Warranty for 6 years. They always process the claim very quickly, the technician was very knowledgeable. He listen to my problem and perform a good service. I would highly recommend Choice Home Warranty to my family and friends.

We had a technician to come out & check out our unit & he said we needed a new one & you refused to do it. I got your report from BBB & your rating is very poor only a D rating. There are many complaints. I am going to do one too.

We had to pay $50.00 for a shower handle replacement cartridge that according to our contract should have been covered. I did not appreciate the fact that the contract was not followed. The cartridge is a warranty item from Moen, Choice should ask Moen to replace and not bill the customer.

A/C temperature was not adjusting, I could not lower the temperature. The technician worked with me to schedule mutually convenient time for the inspection and repair of the unit. The technician arrived on schedule and listened to my explanation of the situation. He looked at the unit, resolved the problem, and explained how he repaired it.

Getting an appointment took longer than I wish due to it being a heat issue. That was not the technician's fault. He was professional, prompt and courteous. Absolutely recommend him! He is the owner of Capital City Air and cares about his company.

I use the online portal and someone always responds to my questions very quick and it’s very helpful. I had someone come out and look at my a/c unit. They had to come back and Choice customer service was very helpful with making this happen.

The technician that came to my house was very friendly and he did an outstanding job. I am very satisfy with his performance. GOOD JOB Enrique from Fusion Garage Doors. Pleased this is the type of technician that you send to servicing your customer.

I entered my information online and received an immediate call from a customer service person. He gave me many options to help me save money and get the payments and service call fees lowered from my current plan. I am very pleased.

Dielliavissia ** the case manager for my claim was great she was quick contact me after I filed a claim. She was very professional, was concerned with resolving my issue. She was/is knowledgeable and pleasant to communicate with. I would say Dielliavissia ** is an asset for Choice Home Warranty and should I need to file a claim in the future I can only hope that case manager is her or one that is as good as she is.

I recently had an excellent experience with an electric repairman who was prompt, professional, and incredibly knowledgeable. He quickly identified and resolved the issue with my electrical system, and their work was efficient and effective. I highly recommend their services to anyone in need of electrical repairs.

I have a old Amana Refrigerator that going out, it will go out for 36 hours and come back on stay on for about 36 to 48 hours and go out again. They could not fine parts to fix so they offer to replace it. They offer me a fair amount on a new one.

The AC service technician who came out to my home Monday April 17 was wonderful. He was kind and worked to diagnose our AC units issue fast. He also quickly submitted his findings to CHW so that we can fix this as fast as possible.

Worst company in the world. They take your money and if you have problems you are lucky if you ever get anybody to do the work. If you call you will get someone in China or India who does not speak good English. Or they do not pay the claims. I would not tell anybody to deal with this company, bunch of lying con artist.

I have paid my monthly dues since 2016 in good faith that I would have my home covered. I requested service on March 1, 2023 on a washing machine. CHW advised me that they could not find anyone in my area for me to find a serviceman. I pay this warranty so that I do not have to deal with it. They finally find someone to service my washer and as of today 4/18/23 it is still not fixed. How many people can go without a washer for a month and 18 days? Then we have an issue of my air conditioning going out. It seem as my refrigerant has all leaked out and my unit is out of date enough that they can’t legally put more in so the unit has to be replaced. So they say it is not covered. How do you like that? It is not covered. I guess all they will replace is what they want to replace. So it looks like attorney time! ☹️

On time, quick, went to get parts right away and polite. Was knowledgeable about the job. Cleaned up after himself. Would use or request Sears repair services again for any appliances that needs repairs. Choice system to set up repair was good and easy to use.

He was courteous and very helpful. He tried to get every discount he could for me. He went through everything and explained the cost difference. I feel that with the discounts the plan I have is the best option for me.

We had an excellent experience with the company that came to my house. They explained everything that was the issue. The crew had excellent customer service skills. I would highly recommend this type of service to my family and friends.

I received almost immediate response from the company and explanation of what happens next. The dishwasher hadn’t been drying but suddenly flooded my kitchen. I appreciate the quick response. This is the reason I would recommend Choice Home Warranty to family and friends.

Refrigerator was no longer cooling so a service request was submitted on a Sunday. I received a confirmation for a service visit a few hours later. The next day, the technician looked at the Refrigerator and determined it was not repairable. Within 1 hr after the technician reported the Refrigerator was inoperable CHW offered us a replacement option which we accepted. Our new Refrigerator will be delivered on Wednesday. Very happy with the hassle free resolution.

Ultimately I purchased the plan because it covers pools. But from the second I entered my information for pricing, I began getting spam calls and emails. Even after I purchased the plan I continued to get spam calls. This is excessive!

Microwave would not stop running when turned off. The repairman was on time and professional and courteous. He repaired my Microwave in a very timely manner and explained to me what the problem was. He gave me some safety advice about having a metal grate inside the microwave as a hazard.

I filed a claim based on my spring maintenance check of HVAC system with reputable company, their tech related that I needed to replace motor on both inside and outside units. I filed a claim, received an email notification less than 48 hours after filing over phone. When HVAC expert came out, he checked out my electric furnace motor (while I watched) and could not find anything wrong with it--not making any noise or showing signs of needing to be replace, same with outside unit. Makes me think that the reputable company finds ways to get $$ out of customers. Downside, had to pay $85 fee for second opinion.

We had our dishwasher go out and we called Choice. They tried to find a repair person but could not so they offered us a reimbursement option. Choice can never find a repair person to come and check out our breakdowns, so they leave it up to us to find someone and then we are left holding the bag until they decide what they are going to do. This last repairman charged us $125.00 and Choice is to only charge us $45.00, so we also lose on this. Now they said we need a new dishwasher and we are once again waiting to see how much Choice is going to allow on a new dishwasher. It is going to cost around $1,000.00 for a new one like the one we have now and I know Choice is not going to cover that much along with reimbursement of what the trip charge is. We have been very disappointed in Choice as I have had to argue to get almost everything I have gotten from them as they don't want to cover very much at all.

Process online to start a claim was extremely easy. Appointment was booked in less than 4 hours and email sent confirming it. The only negative in the process was the long wait time until the appointment (4 days away). 4 days in south FL with no ac isn’t enjoyable. Luckily the tech had a cancellation and came after normal hours the same day and completed the work. Overall good experience.

This is not against the technician Haywood that showed up on Friday 4-14-2023, and it's only because of Haywood that I didn't cancel my warranty plan. The bad feeling started with waiting all day on Tuesday 4-11-2023 for my original appt to fix my electric stove. I followed all day showing where I was for the appt and it said the technician would arrive at 2:58pm. When it got to that I was the next appt and the time changed to 3:11pm that the tech should arrive... And then I got a phone call and I'm thinking that it's the tech, and it wasn't the technician, but someone calling me after waiting all day, and making sure I was home that the appt needed to be rescheduled to Friday. I took off from work to make sure I was home, and then waited all day since the appt times are from 8a-5p, and then following where I was on the list, and then at the last minute after waiting all day I'm told the tech isn't coming.

Two missed appointments over a 6 day period by 2 separate techs. No calls from the techs to explain the missed appointments. And when we called Choice there was little to no attempt to make things right. I would add that when I called (Edward called) and gave a solution that I found fair (namely that since the ball had been dropped twice by your company, if we stayed as customers and this happened again, we get a FULL refund) I was told that things happen and you could not stand behind your product to that degree…but trust you. Only because we lose over 200 dollars for the one month of coverage we have had, due to your policy, did we just not just leave and take our money back. Also should be noted that your agent not only called me a liar but questioned my ability to read!!!! Poor service all around.

Choice Home Warranty is the best homebuyers maintenance agreement I've ever had. Services provided are prompt, dependable, outstanding and affordable. Representatives sent are professional and know exactly what you need. I would recommend you to the moon if I could.

Once the tech came it was discovered that the pump was broken. Now I will say the fact that that the part had to be ordered was one thing but I had to go another week after already one week without my washer due to the technician availability. I definitely have a problem with.

The technician was polite, arrived in a timely manner, assessed the issue, went to buy the part (he didn’t have it in his truck), came back and installed the new switch. We paid the service fee after the issue was resolved. Very pleasant experience and I highly recommend the technician.

I had a water leak in the basement. I could not find the leak but the technician found it quickly and had it repaired in no time. He was very professional and friendly. He took a load off my mind and put it at ease.

Excellent service. Tech arrived one day after claim filed. Found unit had severe leak and other compressor problems. Suggested unit be replaced. One week later contractor arrived 8am and unit was replaced. Tech completed the job in less than three hours. This was incredible service, Thank you.

The reason I bought the warranty is so I don't have large repair cost. Now you tell me I owe 780 to replace my water heater. This is ridiculous. I can purchase a larger hot water heater with expansion tank for 633.00 and install myself. This is horrible customer service at this point. I will cancel my contracts with you guys tomorrow. It makes no sense to pay for a service that does not help.

I entered a claim through CHW’s new claim portal. Technician called and worked with me on setting a day an time for repair. They arrived on time as promised. Very professional and courteous. The technician evaluated the repair and got it taken care of in less than an hour. Thanks CHW team!

I actually had two different issues that occurred. The first thing was my refrigerator, then about two weeks later my dishwasher stopped working. Choice assigned my claim to a repair company within three hours. Both were taken care of promptly. I'm very happy with Choice Home Warranty!

Elijah was my rep. and was very thorough and polite. He gave me all the options on the cost and the breakdown on those costs. I am confident that I received the best deal for my financial condition and my age. Thank you Elijah and Choice Home Warranty. You have taken a load off my mind.

My sales associate was patient, thorough and courteous… Answered the questions I had as well. Took his time making sure I was able to make an informed decision. The sales associate also went into detail about the things that were covered, and the process on how to make a claim.

It's hard to rate Choice Home Warranty at this point in time. Time will tell. I hope to receive good service whenever I have to use your services. Jason who I talked to over the phone was very nice and helpful.

Today I phoned to inquire about a home warranty to replace our current warranty with Fidelity National Home Warranty. Not only were we offered more coverage but the cost is locked in at a much lower rate (about half) of what our current policy costs us. Having a senior rate was a welcome surprise!! Phil is our service specialist and he is responsive and communicates promptly and effectively.

The technician who came to my house was kind and courteous. He was very informative and thorough as he worked through the issues I was having. It is always unnerving when something happens to your home, and the technician helped to put me at ease. I appreciate Choice using good people as their recommended companies to serve.

Neither Choice nor Sears, who they've contracted with, seem to know what is going on with parts and appointments for a repair, nor do they care to rectify. I am left in the dark after paying for the warranty AND the service fee. Complete waste of time and money on top of the stress.

Professional and prompt what more can you ask for! In a service company. Parts are ordered and will be fixed immediately. The provider had wonderful recommendations for us on our equipment for future use and how best to maintain them running at optimal ranges.

I made an appointment to have my toilets repaired as they were running off and on. I made the appointment to have all my toilets checked, but service rep said I only asked for three instead of four; therefore the service rep would only replace the seals of three. I tried calling to inquire but never could get a live person to discuss my issue, while the service rep was at my home. Little disappointed as it only took maybe 5 minutes or less to replace the seals.

Friendly and competent service. Serviceman communicated before and was on time. Cleaned the filter and place a strip support which ended some of the noise. It took one phone call to Choice to get the job taken care of. It was a beautiful day outside, clear skies with a breeze keeping the temperatures mild.

I like knowing I have insurance to cover my rental properties and I had a problem with the A/C. I made a claim with Choice and someone came out to my tenants. The gentleman was very nice but got lost so he was very late and although he patched the problem and was trying to charge me $685.00. When they called me I was distracted so they just patched it and they have not put their notes so I don't know anything or what's going on.

Advisor was very polite and not pushy. He explained everything nicely and with detail. The call was unexpected but quick and to the point. He explained all my options and helped me choose the right plan for my home and budget.

This is my first year of warranty with CHW. I do not have any issue until March 2023 but in March my ice maker started issues. I call and get it fixed (though it took three visits of technicians and time consuming as the contractor did not diagnose the correct issue on first trip). Then within 30 days unlucky I got another issue of Air conditioner fan motor which was fixed within 24 hours in fact within 12 hours. I recommend the CHW for everyone based on my experience.

This call was for dryer repair. Choice sent a Sears Appliance Repair tech who was timely, knowledgeable and very professional. He found the problem and was able to make the repair on the first call. I have been very satisfied with the response time and technicians Choice Home Warranty has sent for our repairs. The one time Choice was unable to get a repair plumber timely they allowed me to call a company of MY Choice and they reimbursed me for the cost in a timely manner. Choice also sent an electrician for a fixture repair and all went very well. I am very happy and have peace of mind with Choice taking care of my repair needs.

CW was very really good and fast in taking care of my claim and the technician who came was very professional, prompt and courteous and most of all he fixed my garbage disposal. He came fully equipped. I’m very pleased with their service. I would recommend CW to everyone! Thank you for an excellent services.

I submitted an online request for information for a new home policy. I received a call within 15 minutes. I spoke with a representative, Jonathan to start a new policy from one of the competitions. He was professional and specific about the policies and recommendation. I appreciate working with him and will definitely recommend Choice Home Warranty to friends and family.

The technician was very professional. He arrived on time with a call ahead and he fixed my garbage disposal with no issue! Great service. This is a great plan for home services. I would recommend this service to protect your home for everyone! Excellent home warranty service! Choice Home Warranty.

Tech was great. Very efficient. My issue to this point is the delay in getting my payment. I need to purchase a new dryer and 30 days is too long to receive payment. When you make me get a gift card it should be instant so I can use it to purchase my new dryer.

Instead of just assigning an appointment time, the customer should be able to schedule a date themselves. I have had to cancel and rebook 3 times. This would be better for both the customer and the service technician. Thank you.

He gave good advice. Found the reported problem was not there, and I accept this as he demonstrated it. Somehow he didn't get the original request from CHW. I had, he didn't show up as the email said. I called, and he came. His emailed receipt was silly, not official, and not signed. Seems CHW is not following protocols in communication, and he wasn't following good business practices, either.

My second home had this warranty. It has been so comforting to know the repairs will be handled by professionals. We are awaiting parts for one, and another service tomorrow. Glad I decided to get a warranty for this house.

Luis, the technician was extremely courteous, cordial and professional. He explained each step of the work he was performing. He was also meticulous. He thoroughly cleaned up the area of any debris. The technician telephoned prior to en route of the visit. He arrived perfectly punctual. He provided me with a company identification badge. I highly recommend him and the company to anyone seeking an appliance insurance company.

I am very happy. I had a short wait period. About 2 or 3 days. The service technician was very professional and polite. He also, gave me some hints to taking better care of my refrigerator by not over loading it with food.

The gentleman that came was very professional and friendly, did an excellent job. My grandson did not know how to check the circuit breaker. He was very patient with him and told him how to tell if everything was working properly. Explained to me what was wrong and why it wasn’t working.

He was pleasant, courteous and friendly. Got the job done. Was in contact with me as to when he would arrive. Would recommend him. Hopefully we can get him on the recommended list for Hidden Shores. Thanks Tony and On Point Air Conditioning.

Thanks so much for scheduling Winston doors, and particularly Daniel! I couldn't have been happier with the service! Although it was a 2 day wait, due to car trouble, it was worth the wait. Daniel is professional, polite and knowledgeable. Thanks!

The technician was excellent! He fixed all the rollers in my dryer instead of just one. He fixed a previous problem that another had left undone. I really appreciate that. I can't remember the technician's name, but he was excellent and very friendly.

I had a great representative on the phone. He gave me all information I needed to make a decision. I was very happy with the cost and was glad I could do a monthly payment and that the deductible was in my budget since my income is very fixed.

Outstanding technician, and would want his expertise on any of my repairs. Our system had multiple problems, and after analyzing the symptoms found the first problem. Next day replaced the disconnect, and then quickly found another defect.

AC issue Claim was reported, Tech came on Apr 8 to check. Identify has issue related to Capacitor being weak and cooling liquid is low/empty. Need parts and will return in 3-4 days to fix it. Appointment set for Sat Apr 15 but tech didn’t show up. No paperwork or email details given on inspection. I called him few time but no set day/time given. When checking claim stairs online, it state that claim resolved. Need to investigate this claim and requested tech to fix the AC issue as soon as possible. Requesting refund on $45 deductible as issue still not resolved.

Deli section of Refrigerator not keeping foods at proper temperature. CHW was called and arranged for a Repairman from Sears Home Repair. Repairman was friendly and efficient - He ordered the parts and told us when parts would arrive. Great Job.

This was my first time ever using a warranty company. I'll admit I wasn't happy at first because it was an emergent situation at 7pm the night before I had to work. Choice wasn't getting back to me by 9am the next morning. I called my realtor who called a local rep and got this company to me same day. He called me to let me know every step of the way what he was doing, what needed to be fixed, how the process works, & any recommendations/answered my questions. I have him saved in my phone in case I'm in need again.

The technician kept me updated as to his arrival time. He was punctual. He solved my plumbing problem in a short time. I am very pleased with the technician’s work. I am very pleased with the service I received. Thank you!

Found experience to be easy. Made claim online. Contacted the technician to ensure that I would be at home at the appointed time, and as he had a cancellation, he was able to get to me sooner. He was very knowledgeable about my air conditioner and had many tips on how to prolong the life of the unit such as which filter to use, how often to change, make sure unit is kept free of dirt and debris, etc. His knowledge was very much appreciated. I hope my next experience goes as well as this one did.

He was prompt and identified the issues quickly and fixed it quickly as well. When we asked questions he gave easily understood answers. Our kids were very inquisitive as well and he was great with them as well. If we ever had an electrical issue again he is who we would want to service us.

In my honest opinion, the locksmith that came out was very helpful and informative. Even though he was unable to do anything for me he was very understanding. As far as the company Home Choice, I am very unhappy and dissatisfied with the services . They expected me to pay him the deductible even though he was unable to complete the job. I am the customer. My concerns are needs. Should come first. Therefore, I will be looking for another company, thank you.

I am a landlord. At present my house is being rented, your contractor called to say my house was on his schedule. He called explaining everything he did and when I should have my HAVC serviced. I am very happy with Choice Warranty, they have maintained my home for several years.

Call to have someone come out to fix our A/C. Work order was placed over the phone. Received a text from Star Mechanical For an appointment to check the A/C. Very nice, polite, young man responded and checked the unit and confirmed the unit could not be fixed, made the report and received confirmation from Choice Home Warranty to replace the unit. So far we are very satisfied with the company. Just waiting for the new a/c to be replaced.

A technician arrived the next day after requesting an appointment. Although the part had to be ordered, everything was set up for delivery and installation the next week. Great service! This is not the first time I’ve used Choice Home Warranty. Each time great.

No tech in my area. CHW allowed me to use my own tech and then reimburse. Easy process. CHW was responsive and helpful. CHW has apparently improved its process. Problems in the past with techs have been improved. Hiring my own tech solved any problem with CHW techs.

Very professional team. The technicians arrived on time and with the part needed to fix the issue. It did not take long at all to fix the problem. Dishwasher is operating and running smoothly now, thank God lol. No more hand washing dishes here!

Repairman was on time and completed his work quickly, seamlessly and competently. This is not always the case, which makes this experience all the more appreciated. We would be pleased to use this repairman again should the need arise and his services be required.

Phil was great with the knowledge of your warranty, very respectful and a gentleman. I'm looking forward to the warranty on my home. It will be great to work with a company that cares about their products and their customers. Especially with calling in and speaking with a person instead of a recording.

Troy was very helpful and answered all my questions. I currently have a different home warranty company that I am not happy with and looking to change companies. Troy was very easy to talk to and I did not feel like I was getting the run around. Troy is an asset for your company.

Upon searching for another home warranty, my wife and I discussed what we expected from that company and after researching and comparing choice home warranty with the company that we presently held as our warranty company, we discovered that choice home warranty customer service really go over and beyond especially when with the agent that signed us up. I mean in a sense he answered all questions that we asked and did not ask with respect and assurance.

I get so tired of dealing with the delays and rejection of a claim. Then going thru the appeal to get something done. Usually gets a result but just so much hassle for legitimate repairs promised by the warranty company.

I put in a request for a repairman to come and fix my air conditioner over a week ago and I'M STILL WAITING!!!! No one has shown up to fix it and my daughter lives with me and is disabled and cannot stand the heat. I need it fixed now.

The service tech that came out was very professional, and knowledgeable. He figured out the issue and made the repairs very quickly. He arrived exactly at the time he stated he would be there. The problem was resolved and everything is working properly again.

Where to start. The communication between Choice and tech to me was very poor. The tech was very hard to get ahold of. Never returned my calls. Always apologized for everything. Took them 3 times to fix my AC. Had a major gas leak. I turned it off till they showed. They added a condensation trap and not a new line. Which caused the Gas leak. Line was now too short and old. Took them 3 times to fix. Plus Choice, you did not cover anything. I was told my AC was under warranty. I saw $100 off. But with my warranty I still paid with tech visit $625. Out of pocket. So I kinda upset with warranty. And the customer service is out of country and not very sensitive to the customer situation. And very hard to understand.

Very good, polite, knowledgeable. He arrived on time. He understood the problem and how to provide solution to it. I recommend him highly. He has good customer service relationship skills. Keep your good technicians, They are your true ambassadors. Enough for today.

Everything is been good and everyone is very nice and gets the job done. Thanks for everything y'all do for me and my family. I think this is a good service to have when buying a house. It helps to make things easier.

Easily booked repair for AC online. Received email next morning with appointment information. Repairman showed up on time and did a great job! A++++ Quick, smooth, easy process. Great repair work. Highly recommend. Have been using Choice Warranty for years. Great for rental properties, as well.

The technician was wonderful. He did his job. He show me a picture of my washing machine when he took it apart and there was a hole in the drum and he stated that the company would either replace the drum or I would get a new machine. After he submitted his conclusion I received the email stating that the issue with the machine was not covered. I don’t understand because where there was a hole in the drum there’s no way I could have damaged the machine, so in my opinion, it should’ve been covered and I appeal the decision, once again, the technician took his time to examine the washing machine. He was very thorough, trustworthy and efficient. He appeared to be knowledgeable and very kind. My issue was not with a technician. It was with the decision that Choice Warranty made not to fix nor replace the washing machine and this is my very first time using my service while the technician was here.

The first tech (chris) was excellent getting to the root of the problem that was a heating element issue. He quickly changed the heating element and all looked well. He did advise that the dryer vent needed to be blown out to safely use the dryer. After leaving the area, the dryer was started to see if any heat was working, after a few minutes the dryer indicated there was a E1 error, and the system shut down. I spoke with the tech by phone after he departed, and he advised that I do not use the dryer until the vent was blown out. I had the vent blown out and the dryer still indicated an E1 error.

We had garbage disposal issue. Called Choice, They responded within few hours and pretty schedule technician for next day. Technician Ahmed was good plumber, very humble guy and provided good service. He replaced and tested it and cleaned up the area.

Alberto is an excellent representative. Choice Home Warranty was recommended by a family member. Service and Price are a great value. A big selling point is that the warranty is transferable. If you have a new or older home this warranty will give you peace of mind.

Reevaluation done, plumber confirms wrong work was installed by OSP. Still have all the issues and would like new plumber to do work. Not osp. Please send new plumber who came out for job as he detailed all the unfixed/fixed wrong claims... Toilet that I appealed maybe just normal wear and tear.

Current Home Warranty due for renewal, search for the best took me to Choice Home Warranty. Miles was so great to talk with, worked to find the best program for a senior citizen, and installment plan, thank you so much!

I’ll admit scheduling the appointment for diagnosis of the problem was very quick. Our hot water heater needs to be replaced and we were notified of that on Thursday. Issue took place Tuesday. It is now Friday and the water heater Choice HW ordered is on backorder. I had to call the service company to verify this and have them add a comment to the portal. CHOICE did not follow up! I the customer had to. I’ve had to call multiple times to see if they will outsource purchasing the water heater from another vendor. I’m now told I need to wait until Monday for an update.

I called to find out details of the home warranty plan with Choice. Michael ** took the time to explain everything in detail and offered me the best price he could. I thought it was a very fair offer and signed up today. Great experience.

Francis ** was extremely helpful and super friendly. I explained the policy and what everything entailed. I appreciate Francis taking the time to explain what my policy was going to do for me as a homeowner. He was even able to get me the best possible rate and saved me more money that I could have saved.

I was pleasantly surprised at the prompt, professional, and pleasant response I received from 'Fernando' on my call back to file a claim. Great job Fernando! Now if I can just get the rest of the claim worked out to that same level of satisfaction???

For now, the experience is positive and I am looking forward for a great experience. I am excited to have Choice Home Warranty and be able to use them for my home repairs. My friend that recommended me has had good experience and is now happy to know that I have also Choice Home Warranty for my home.

This person was very polite and courtesy. Really seem to know his job. I was very pleased with him for the way he explained the problem with my washer machine. He also relayed to me that the part had to be ordered and he would get back to me soon after it has come in.

I can write pages here for every instance I needed them but the long story short: they do everything to avoid having to pay for the cost of the repair you need in your house. And when they have nowhere to run (i.e., ending up having to cover the repair costs) they just take their time to a point where you just decide to forget them and get it done yourself.

Excellent response and knowledgeable personnel to accommodate the customer. All of my questions and expectations were met with the sales department. Choice Home Warranty as of April 3, 2023 was the highest rated home warranty company in The Woodlands, TX.

Choice Home Warranty is an excellent company to work with. Great to submit the work requests online. Very timely and professional. I have been a customer of theirs for at least 6 years and I have not had one bad experience. I have used them in Arizona as well as South Carolina.

From researching the company, communications with Elliott **, reviewing of the quote, understanding and responding with care clearly to my questions, this was the most hassle-free purchase I have ever made. Elliott exceeded my expectations, and the website was very easy to read and understand. I am extremely happy with our purchase.

The rep, Ralph, was very knowledgeable and provided info to every question I had before I was able ask, impressive. He gave me good initial discounts. He also locked in the yearly cost for 3 1/2 years. He switched over from my current home warranty which I was not satisfied.

A contractor was scheduled very quickly after we filed our report. The contractor reached out for additional information. They arrived on time, promptly fixed the problem, and checked for any additional problems. Exactly what you want from a service.

Tony and Walter were prompt in keeping me updated of their arrival from a previous service call. They introduced themselves, went immediately to work, quickly identified the issue, promised to order the part, notify me of its arrival and schedule a time to install it. Extremely well qualified and professional. Another win-win with Choice Home Warranty.