Choice Home Warranty Reviews

Impressed with how smoothly and quickly my concern was addressed by all. CS and service provider were polite and professional. Simrel's plumber, Travis, was prompt and thorough in fixing the little plumbing problems that had become big issues for me. Thank you!

I was very happy with the serv man that was sent out the next day after my call. He fixed some problems I was having with my outlets. I was very impressed with the next day service. It used to take longer to get someone out within a week.

As always, Choice Warranty responds quickly and properly. So glad we signed up with them. They are always ready to move our claim forward to a rapid resolution. We strongly recommend Choice to all homeowners looking for trouble-free service. Thank you.

Champagne called back right on time. She was very professional and listened to my side of the story and took the time to take care of why I called. She was very courteous and I felt very satisfied knowing she cared.

We been with company for three and a half years. Had two repairs call for repairs. Twice came out with no problem. Sent reliable company to do the job. Had no problem with cost for return repair. Didn’t have to wait at all. Call that night. Came out the next day. If they don’t answer they get back with you with an hour.

I was very happy with the quick response I got to get my microwave repaired. The gentleman that was sent was very knowledgeable and courteous. Would recommend Choice Warranty to all. Have been very happy with the service I have received from Choice Warranty, so far. Keep up the great work.

I'm writing to tell you about my experience with CHW. It was the middle of winter and my furnace stopped working-- it was so cold! below 9F. I sent a message online CHW and they sent a technician within 6 hours. The cause of the failure was a broken draft motor, which is not available with local contractors. The technician ordered one from the manufacturer, which took 3 days to get here. The technician installed it and everything has been working great ever since. But downside of entire process is, it took 6 days.

My garage door would not close. It set open for two days. I called Choice home warranty and at first, they said one week. This did not work for me, the agent search to find a place to come out as soon as possible. It worked. I was able to get my garage looked at the next day. Thank you for your consideration of your customers.

Tyrique was very helpful and answered all my questions. He was actually the first representative that called me and allowed me to call him back. The others I spoke with told me that the offer was only right now. I’ll be sure when I recommend Choice Home Warranty I recommend him also.

Technician was great, timely, friendly and knowledgeable. CHW emailed us the wrong repair date, while the repair company called and informed me of the correct repair date and time. CHW should verify with the repair company when they will be there.

The customer rep was very knowledgeable and friendly. He explained everything to me and I was well pleased with the service. He went over all the pricing and the details of the plan. He explained everything that the plan covers and I was pleased with what he told me about it.

Excellent service rep. Gave all the info I requested. He is excellent at his assigned job. I have checked out other companies and thought you were the best. I have a provider now and am happy with them. I truly hope that your service is as good as your claim.

Loved my customer service rep but I am extremely unhappy with Choice Warranty. They will offer you less than half your appliance to replace it. I do not recommend picking this if you are tight on money. They will not give you enough to replace your appliance and don't care. The lady helping me was nice but I am very unhappy I had to pay to replace all the appliance since they gave less than $450.00 to replace a dishwasher and microwave.

Way cool! Way better service than I've ever had before. Pricing and service compared to AHS is soooo much better! Requests are done in the US so no delays in contact with contractors. Can't beat same day dispatch on service requests either.

Technician was quick to reach out and diagnose the issue by phone before coming. Once there he was easily able to fix the issue. Also took the time to look at the rest of the garage door and motor to make sure it was working.

I was a recall as 1st time technician did not do a good job diagnosing and correcting. The 2nd time Tech was very knowledgeable and experienced. We had to wait for the parts for 3 weeks. With the parts in hand, the visit was scheduled promptly. He seemed to have corrected the problem. We will wait and see.

The technician that came was very friendly and helpful. They let me know when they were on the way to my home and explained to me what the issues were. I would recommend this service company in future. Thank you!

I bought a home in Aug of 2019 and it came with one-year coverage from Choice Home Warranty. The upstairs Heat pump went out in November that year and the company replaced it after I paid the installation cost of $700.00. The unit stopped working in February that year and Choice Home Warranty brought out the same company that replaced it to do the repair.

Brian was an exceptional technician that came and repaired my aging furnace. I give him an A+, even staying late to get me heat in the dead of winter. My experience with Choice Home Warranty was far less than satisfactory as it was the start of the third week when they got Brian to accept the job. That is a very long time in below freezing weather to be without a furnace that works right.

Agent was very helpful. I appreciated the discount and one free month I was given. This is my one sentence review and feel since I have not used your company before I will have to wait and see what type of service you provide. Thanks.

I have moved to Choice warranty from another warranty company. My first claim was rejected and claim case manager was not easy to work with and not ready resolve my claim. Technician they sent doesn't know the heating system. I have to spent money to fix the issues irrespective of having warranty. I will be moving back to my previous warranty company.

I am very comfortable with the company because they process everything quickly and if I have problems with the company they send. They fix it right away. The customer service is excellent. I really recommend the company how home insurance.

The one issue I ran into was addressed quickly and resolved to my satisfaction. I felt they were easy to get ahold of, and quick to fix the issue that we had. I appreciate the service and feel it is well worth the cost.

Technician was quickly able to identify the issue with the ice maker. Ordered parts and will be back. Previous Technician from Sears ordered new ice maker and valve, replaced ice maker but still had issues blamed it on faulty product. Fridge started spraying water. He shut off water to fridge and never actually identified root cause of the issue.

Great job, on time, well service, very polite, good attitude. He replaced the thermostat and very happy with his work. Now my heating unit works very well and heats my home. Highly recommend this technician to anyone. Very happy. I well recommend to print and family.

Choice was unable to find a technician for us. We had a handyman who was working in the area stop by. The warranty has not been helpful so far. We were hoping to be able to use it when we had an electrical problem.

Initial repair appointment was made in an efficient manner and the service person called ahead to let us know he was on his way. Repair is not complete because a part was ordered. There has been no communication regarding how long it may take to get the part and schedule another appointment.

We had some issues with some of the appliances in the house we just bought. The tech came out and saw some things that needed to be replaced or fixed. Choice chose to buy out the dishwasher and microwave and offered about a quarter of what it will cost me to replace. They did come up to half the value of the dishwasher but refused to actually get us new ones, and said if they did they may be white when our whole kitchen is silver. They also said they would not service these items and what they are offering is what I get, PERIOD. I can not believe that we are stuck replacing these appliances with only a fraction of what they are worth, and if we canceled our 1250 policy, then even though we had had nothing replaced or no money sent to us, they would DEDUCT what they WOULD HAVE spent to replace or cash out from the monies we were to get back, EVEN THOUGH they had not had anything repaired or no checks had been sent. RIP OFF.

Dishwasher had a malfunction and would not work. The tech arrived early and was very professional. I was impressed with his courtesy and explained in terms I could comprehend what was wrong. The parts were ordered right then, and a return date was set. I was most impressed with this whole process and thankful for the peace of mind I have with Choice Home Warranty.

Super easy to file a claim. Took less than 1 minute. Repair company was right on it and got many texts giving updates. Tech was patient and willing to stay as long as necessary to make me satisfied. Great experience all around.

The technician was great. Would highly recommend him. Choice Home Warranty sucks. Will not pay for anything. I’m out almost $600 while they’re out 200. The hot water heater was covered under warranty but yet they refused to pay the technician for his time of changing it out so not only do I pay for a home warranty that’s useless I end up having to pay the technician as well. DO NOT USE CHOICE HOME WARRANTY. THEY SUCK.

Still waiting for part to come in. Not happy with service. They still are charging me for a closed account. Customer service is bad. I had to pay for a service that is covered in the plan and no reimbursement was given.

Called one day and they were out the next day. They were thorough. Job well done. They said the dishwasher could not be repaired and that I would hear from my warranty company. Heard from them the next day by email and they would be issuing a Lowe’s e card but haven’t heard or received my e card yet.

He came out in a blizzard and fixed our fridge. I think that is above the call. He was very professional and did not track the snow all over everywhere and when he found the problem he explained it to me, then fixed it and cleaned up after himself and took the trash that he made with him other just putting it in ours.

Although I left a voice mail very late in the evening Albert promptly returned my call. We discussed is some detail the coverage. I am awaiting the policy full copy. It has arrived email. I am some disappointed. The whole house vacuum and wine cooler are not covered.

We contacted Choice Home Warranty for help with plumbing problem. We were experiencing major water back up problems from 2 toilets and tub after use of washing machine on Thursday evening. We were able to reach service quickly but was disappointed when the soonest they could arrange for service was Tues afternoon. Stephen from Hebert Plumbing came Tuesday and provided excellent service. My only wish was that he had some shoe protectors on.

First the technician was rude. Second when I called a few days later again to go over my contract with another technician he WAS SO PITIFUL, and even said to me…”what can I do, I didn’t break your plumbing”…and he hung up on me. When I bought this Choice Home Warranty over a year ago, they assured me that they are a MILITARY/VETERAN COMPANY! **…when my contract comes due next year, I will not renew. Poor customer service and wait times.

The service request was sent in and picked up same day. The Company that came out was very nice, professional, and able to fix the heat that day, no sending documents to get approved. I was pleasantly surprised and pleased with this company.

I received a call from George about Choice Warranty and he was very thorough on explaining the coverage and the promotion offer and find me a discount for the service fee. He also was patient on my schedule and receiving emails. So happy to now be with a more reputable company if it's needed.

The contractor was super nice and respectful. He couldn’t find the problem. After pulling out the dishwasher and trying to figure it out he put it back together. After he left the door wasn’t closing right. And now we are having a problem with the dishwasher draining properly.

I have been with CHW for nearly a year, 1 claim so far, 2 months unresolved. Called in, the guy that answered the call sounded as if I had bothered him by calling in. Repairman came by to look at the appliance, but it hasn't been repaired yet and that's been a few months ago.

I had no heat. I call for help. No one answered the phone or called me back. Called another that came out early the next morning. Choice Warranty call after the other company fixed my furnace. I am very disappointed. Also, I am on auto-pay!

We have a kitchen sink that is completely backed up and this is our first call to Choice Warranty. They have not been able to get a plumber to us. They suggested we get one and they reimburse us but no plumber is willing to jump through the house you want! I'm seriously wondering if I wasted my money on the company.

Mr. ** was very informed and answered all my questions. He also gave me information on your rating. Was able to answer the all questions about how this worked and how it saved us money over the six years. I feel this will benefit us in many ways, not only in saving money on warranty, but in the ability to transfer to family or new home owner if we sell this house.

It took nearly a week to finally get the replacement scheduled for tomorrow -- and I don't know if it's actually going to arrive! Endless bot-mails, delays, and Home Choice's selected technician is charging $450 for installation. I'm reconsidering my contract.

I was very satisfied with the tech. I was not happy that it took ^ different appointments to get someone here. I was not happy that I wasted a vacation day waiting for someone who didn't show up or call.

Today, my tech's name was Edwin. This was a replacement visit for my dishwasher. He was so helpful and knowledgeable for my repair. I would recommend him for any of my appliance repairs. I have another repair on my microwave being scheduled I hope I will have the same help as in the past. Thank you, Choice,

In haste the plumber failed to install the splash guard. 1 call and he quickly came out and finished the job. The repairman siad he had been with this co. for 30 days. Clean up of the putty was not good, and he didn't seem to care, when I mentioned it. I am not complaining. He will be a good employee-keep him on, I will take him any time. Supervisor may want to check his work.

CHW questioned a coil leak test from our A/C Maintenance provider. I paid $ 165.00 for this test. CHW questioned the leak test performed by the A/C company they sent to repair my a/c. CHW sent them back to take pictures of the leak (bubbles). After this third verification they sent in someone to replace the coil (still under warranty). The problem was taken care of but three verifications seemed unnecessary.

Had a wonderful experience with Bridgetown. I'm happy with the company Choice Home Warranty chose to do the work in my home. I hope if I have other issues in the future they will send someone from Bridgetown to my home again.

My first contact was Adrian, and I am very happy that he will remain my point of contact! This type of customer service is almost unheard of. He is personable, professional and articulate and definitely is a man happy to represent Choice HW because the coverage is superior. When answering my questions he was knowledgeable. I also appreciate that the coverage is broad and includes more than expected!

Rahaman ** is one best salesman I have met. He was knowledgeable, friendly, persistent, and also keep his promises. I bought this plan because of him. He is a model and I wish all of the salesmen like him. I am very happy with what I spent.

The agent was very informative on what was going on with my appliance. I am a older person and always try to be on alert for someone trying to take advantage. As he talked I began to relax because he seemed genuine. Most of all the mask was always on, I already was wearing one, that really impressed me.

My dishwasher wasn't draining. Come to find out it was because my newly install garbage disposal didn't install the dishwasher tube drain correctly. The rep was able to identify the problem within 1 minute and fix within 5. I think he was in my house no more than 15 minutes total. Thank you so much.

The technician from Select Electrical Services LLC came out and diagnosed the short and fixed it quickly! He was professional and on time and was very good at communicating with us. I would recommend them to all my clients and family.

Attic Attack came out, he was very pleasant and professional. He seen the problem right away. So he fixed it and explained to me what was going on with the heating unit. He waited for a few minutes to see if the unit was going to do anything different. Afterwards he said let it run a few minutes so it can change over from cold to warming.

The plumber was pleasant and able to explain the issue and what it will take to fix the issue. JC Penney. Choice approve the request to move forward. Plumber will be back next week to repair the issue. So far I’m satisfied was the outcome.

Lisa is amazing! She was quick, presentable, intelligent, and extremely nice!!! She Answered my questions thoroughly! She knows her stuff. I did a quote online and before I even finished she called. Now that’s awesome! I will refer Lisa to my family and friends. Actually, I already posted it on Facebook. Thank you LISA!

The garage door opener kept stopping and kicking out the reset button. Imran from Garages R Us came out and assessed the problem and installed a new opener and track. I was only responsible for the new sensor device that is now required. I was happy that he was able to fix the door the same day without having to order parts. He was skilled in what he did. I was very satisfied with the work!

The tech was late. Ian was morbidly obese and untidy to the point of dirty. He diagnosed the problem and then put the ice maker back together, saying he had to order a part, which would take 7-10 days. He set the follow-up appointment for THREE WEEKS later. A day and a half later, I discovered the freezer was not working at all. Everything was thawed out. I called CHW because I could not get through to Sears, who did the work. They said someone would follow up, but no one did. Fortunately, we did get the freezer working again. I was also able to schedule an earlier appointment to install the parts, which have arrived. That appointment with a different tech is for tomorrow. To add insult to injury, my credit card was charged TWICE! Fortunately, that has been resolved.

It did take weeks and had to pay 2 service calls to get it fixed. 1st tech was useless. Didn't even pull bottom cover off to look. Part ordered didn't work and since I didn't want the same co. I had to pay another fee. Sears did great, solved immediately and had working the same day.

We submitted a claim for our dishwasher. It had stopped draining during an after dinner wash, and flooded the kitchen. The tech arrived early for the appointment which was nice, he was here about an hour and a half diagnosing the issue with it. He told me he'd fill out a report and that someone would get with me about what gets approved. A few days go by and our claim was denied because the parts that were damaged were not "normal wear and tear." I appealed because this dishwasher was not tampered with, after 2 separate discussions no repairs or compensation was achieved. Waste of money on the tech and waste of time with appeal process. Would not recommend. This is a rip off, I feel as if we were robbed of our money with this company purchasing the warranty and the tech.

CHW is very reliable when responding to my requests for service. They immediately schedule a technician to come to my home at the earliest convenience and that makes me very comfortable with their services. I would and have recommended CHW to several of my friends.

Thank you for your service. I feel that you could look into getting more vendors. I work for an electrical company and the vendors that have came out to my home for service, they would have been fired. Taking that extra measure on making sure you have great vendor representing your company means a lot.

My set up of my new home warranty through Choice went great. When I spoke to my account rep, he answered all of the questions I had after reviewing the contract. He at times tried to push things further quicker than I would've liked, but he quickly pivoted back to my questions, and we moved forward with ease.

Staff went above beyond to offer the best program possible to meet my current needs. I really appreciate the concern that was given to me. As a result I was able to purchase a home warranty plan. I was already a current customer with one Choice Home Warranty competitors, however the level of service and price at Choice was very competitive, so I decide to bring my business over to Choice today... Thank you.

Person came on Friday instead of Monday of the next week, which was early. Did a great job and was fast and didn't make a mess. Tech was very nice. Would use that company again and recommend to others. Thanks.

Good communication and the electrician Ceasar was great! On time and wore mask and shoe covers. Appointment was also on time. He checked all the outlets and switches and asked good questions to determine the problem. I would highly recommend this electrician and this company. Talked to the owners and they were very helpful.

The gentleman was courteous and responded quickly. He was very professional and squeezed me in due to the nature of repair. He wore a mask and gloves and was quick to arrive and completed the repair great. I would definitely use his service again!

I wanted to add something onto my contract. They told me I can’t add it till June I wanna do it now I didn’t like that I’m looking for a company now that will let me change my contract to add more things.

Technicians were capable, did what they said they would do in a timely and professional manner. Even though we were their 8th and final call of the day and had an hour and a half drive home. Ken ** 2/3/22.

The promotions convinced me to prepay in full. Amy was wonderful to deal with. I was going to go on a monthly basis but the incentives convinced me to take advantage of the savings be offered. My callback was productive with Amy clearly answering my questions.

Loved the tech kind of disappointed with what was actually covered and I still had to come out of pocket $500 so it stung a lot because I’m on a budget. The technician was great, pleasant and courteous. He explained step by step and was very detail oriented.

He was great. Very thorough during his search to find what was wrong. He found the issue right away, contacted CHOICE back and was able to get approval for replacement for my ac/heat unit. He said he will make time in the schedule to get me in. It is middle of winter here in GA so having no heat is tough. I would recommend him.

The Customer Service is very good. No delays in processing a claim, appointments are made soon, and they have more flexibility than some of their competitors. All in all, I have been very pleased. I would recommend them to any homeowner.

My oven was repaired, due to not powering on in Aug 2021. Then Jan 2022 the same problem, only this time my card was charged twice because of a glitch, I wanted to pay cash to start with but her said only card. 2 days later it would not power on again. Choice HW took a little longer than we liked on the refund & the repair person never showed the 3rd time. Finally after 3 weeks I got the refund & we are now waiting for replacement of the unit.

From filing my claim online to the service being rendered I am very pleased with Choice Home Warranty. I had an email within 30 minutes that my Claim was being processed and I would hear from the Technician who will be handling the repair. Less than 15 minutes later the Technician reached out with date and time they would be at my home. The morning of service I received a text with a link to track the time the technician would be at my home. 100+% satisfied.

The technician was very good but he could not fix the problem. We can get the ice but not water. The refrigerator is 14 years old. He said the water freeze in the door and there is nothing he can do. If we want water we have to keep a bottles of water or buy a new refrigerator.

Appointment was promptly made within 24 hours. Actual repair occurs much later after diagnosis and parts ordering. Not optimal if an emergency but standard operating procedure. Overall worth the usual 2 trip repair if not an emergency. Repairman was knowledgeable.

Choice Home Warranty representatives have been calling me a lot trying to convince me to renew for 3 years. I understand it’s a very good deal, and I have told every representative I talked to that I can’t afford it. I can only afford to pay month to month. The only reason I am still with Choice is because Choice offers more than any other home warranty company. Please respect when a customer says he/she can’t afford to pay and stop insisting. Thank you.

I have Choice Home Warranty and have had to make a handful of claims thus far for minor issues. (Most major was a ceiling drip leak). Speaking to anyone internally is infuriating. The call center employees read off a script and don’t listen to a word you say. Once you finally get them to stop speaking long enough to listen to what you’re saying, it’s finally revealed that all internal policies forbid them from revealing anything that you can’t figure out yourself from reading the website or your policy documents. Call center employees are only there to read to you info already available to you. Have a question not answered in writing? Tough luck.

The sales was professional and knowledgeable. Gave a great deal. I hope the future service is as good. He took a. Payment and sent me a contract right away to my email address. He was great and hoping everything else is too.

Only related to this service, not overall satisfaction with Choice Home Warranty. Frank from Sears was great. He was punctual, well-mannered, and got the job done. This is the first time a repair tech actually had the part needed and was able to fix the issue on the first visit. Very grateful.

The gentleman who called was courteous, and helpful in presenting the various programs available. I look forward to a change for the better by joining you. Time will tell when I need service, but service calls with the other guys was $186.00 just to come and give a report on my microwave, eeeek! I was told that with you it will only be $86.00. I’ll already be saving money! The only problem was the connection on the phone service, it was horrible. Get this guy a better phone please.

An appointment was made within 2 days to check our washer. The technician kept me advised as to his time of arrival. He was very courteous, knowledgeable, and explained what was needed, the timeline, and the process. Once CHW approves the repair, the part will be ordered and the technician will return. I am glad the washer can possibly be repaired!

The Rep was on time; he was pleasant, professional and explained the problem; then he said what will be done to fix the problem. I was satisfied. The heating system needs parts to be ordered. We are away until later in the month. We will called to make next appointment on our return. THANKS!

Cynthia was very clear and helpful in explaining the CHW policy. She offered the typical discount rate but then offered the senior citizen rate that, while a significant amount of money, was less expensive in the long run. And the rate doesn't go up for the six years of the policy. Good job!

Very professional. Arrived on time and explained the situation to me very clearly. If it wasn't for the technician I wouldn't have known what was going on, since the home warranty company did not communicate with me at all. I will definitely like to work with this technician again, if I ever have a need for repairs.

Was not happy with old warranty so did not renew. Heard good things about Choice and know several people who recommended including local realtors. Giving them a try and liked senior discounts. Sales guy was good. I think I will be happy with the peace of mind a warranty offers. Also like cancellation terms if not happy.

Rachid arrived at the scheduled time. After checking the problem, he was very thorough in explaining the problem & fix. Upon receiving the parts, he returned and fixed my dishwasher in satisfactory time! I highly recommend Choice Home Warranty and their selection of contractors.

The job is not complete! Still no heat! Awaiting Choice to get back to me on a completion date! The technician advised me that there would be a solution today! As of this writing still no answer! Hoping to have the job completed today!

My experience was painless and Tal was very knowledgeable and explained everything with ease. He helped find the plan that would be right for us and tried to find any extra incentives that we might qualify for even after I agreed to sign up. They offer coverage on a wide array of home items that will suit our needs and budget.

With the exception of replacing our garbage disposal, EVERY OTHER ITEM HAS BEEN DENIED. The reasons stated are that the furnace, dishwasher, shower leak, and air conditioner MUST be maintained YEARLY with documented proof. Condensers, internal lines, water pipes from shower overflow, and the like are OUR responsibility to maintain and RUST within those kinds of things is an AUTOMATIC DENIAL. The reason we joined Choice Home Warranty in the 1st place is that we were told that "Pre-existing problems because of age would not be a problem." WHAT A DAMNED LIE!!!! We feel that the only reason that we were told that is to get the sale and have us pre-pay several years in advance. NEVER AGAIN, AND WE WILL NOT BE RENEWING. The only positive thing about the service is that once a claim is submitted, someone is sent out within 2 days.

Great service, the technician was very knowledgeable and courteous. He called Choice and my claim I feel was handled properly. The washer was 10 years old. Not worth repairing. Getting reimbursed for my old washer for what it’s worth to purchase a new one.

Worker was polite and worked fast and did a great job. Showed me what the issue was. Very professional. Told me if I needed assistance after the fix contact Choice Home and they would handle it right away. Thank you.

I called in the repair early in the morning. I got your voice machine. She could not understand me but was able to talk me thru filing a claim. It was less than 1 hr got a call from repair service who did the repair. He was here by 130 and gone by 230 He did repair before and we were very pleased with his work and him. Wife and I will both be 79 in June and appreciate the way things was handled.

The technician was great. Informative and courteous - no complaints there. But, because the refrigerator cannot be fixed, we were issued a Lowe's gift card to offset the cost of a new refrigerator. After agreeing to accept the gift card, we were informed that it could take up to 30 DAYS to receive the card. TOTALLY UNACCEPTABLE!!! How can we do without a refrigerator for 30 days? WE NEED A NEW REFRIGERATOR NOW!!!! If I knew that this is how Choice Home Warranty operates, I would not have signed up with you. ABSOLUTELY UNACCEPTABLE!!!!

Your automated system and making a customer wait 24 hours is not practical for customers in rural areas. I contacted you several times. I was told it would take up to 6 hours. When nothing was scheduled after 6 hours, I contacted you again and then you said 24 hours. Then I called to talk to a supervisor or manager to review the situation and was denied access. This was unbelievable knowing you had history on where we are and our location. The handful of HVAC companies all tell us the same thing, takes too long for payment. I even explained this to your so called customer service and you have taught them well to read from a card and ignore the customer's needs. I want someone to explain to me why when you have the facts someone can't take the time to talk to a customer.

Extremely happy with my service you provided. The service tech was knowledgeable and courteous. He found the problem and repaired it quickly. We were up and running in a short amount of time. Thank you very much for the quick service, have to have hot water.

Choice Home Warranty is not a warranty company anyone should use. They will not address the issues in a timely manner and my wood floors have been ruined because of it. They will not be responsible for it or do the right thing on both of my appliances. They sent out a service company who were very knowledgeable. They told them I needed to wait 30 days to ensure the part was obsolete and would not be delivered. After the 30 days had passed, they tried to send another repair company out at my expense. They should have done what the first company had told them the first time.

Leo was absolutely awesome. Very personal gave me all the options that was available and had a listening ear. I would love to recommend your services to my sister and have Leo to assist her. Thank you. Have a blessed day.

He was awesome. He did not mind my hanging around while he worked. He explained everything he was doing and why. He provided insight regarding maintenance; which I never knew we needed on garage doors (Duh!). He had a pleasing personality. He was very professional and respectful. He even programmed the remote to my car. I would highly recommend him.

The service guy came and introduced himself (Brad) and was very professional. He checked the disposal asked a few questions about its last use. Then he took his gear to inspect the disposal and found out that the reset button wasn't here and then he used his tool to check further. The tool he used to turn the crank was unsuccessful and found that the disposal had rusted and needed to be replaced instead of repaired. Brad called upper mgmt. And explained the situation and got approval to replace it. Great job. Well done.

I would like to give 100+ stars to Kelly ** and Robin. They both helped me in a pinch when my garage door broke. I am a Realtor and need my car which Robin understood and walked me through the options and let me pick the best solution. Robin and Kelly truly care about their clients. Thank you ladies!!!!

Quick service. Put in my request at 1 am and had an appointment booked for 8 am. Problem resolved in less than 12 hours! I was amazed at the response time. The company sent I’ve dealt with before, they get the job done.

My "fix it " person was great. She explained everything she was doing, and was very careful with anything that had to be moved. Loved her professionalism and concerns about my problem. I'd go to her again for any of my appliances.

Our technician was fantastic. I hope we get him in the future for other repairs. We had a washer that hadn't been working correctly for over a month. The parts to fix it were here and we were able to get our ticket reassigned to the man that showed up yesterday. He had it fixed in no time. Please don't send Sears back out. They were going to be another 2 weeks before they would be here to fix our washer.

Peter was on time, very professional and also very knowledgeable! He took the time to explain things so I understood what was wrong and what was going on with my appliance. Would recommend him to anyone that needs an appliance repair done!

My heater stopped working when the temperature fell below 32 degrees. I was not able to contact a representative by phone, and it took many tries to locate the proper claim site online. I was continually referred to other pages with "claim form" prompts.

For the first time the contractor you sent to cover my warranty the owner/technician was on time and not just looking to exploit the situation. Phil ** was able to restore the operation of my washer and was very professional in his efforts.

The wait time for a technician is longer than I had hoped it would be. We use our washer and dryer a lot and being without either one is a big inconvenience. If there was any way to expedite the process it would be appreciated.

Technician was very nice. He explained things very well. He respected my home and completed the jobs in a timely manner. I called him after hours expecting to leave a message, and he answered the phone, and answered my questions. Very professional. Thanks for all you do.

My heating system stopped working during the night, I awoke at 3 am, it was 58 degrees in the house, 28 outside. I filed my claim with Choice online at 5am. They responded in no time. Within hours they notified me that a contractor was set up and would be at my home between 11 am and 3 pm that day. At 2 pm Merical Mechanical was at my home. At 4:15 pm my heating system was back up and working. That is what I call great service from Choice Home Warranty the best possible. I love them and will recommend them to everyone. Thank you very much choice. Keep up the fantastic work. David & Kerrissa

I Googled home warranty companies and Choice came up as number 1, so as any person in their right mind, called that company. I spoke with Elliott and he was very professional. Explained various options that would meet our needs with no rushing. I believe Elliott did a wonderful job. I believe I received a good deal for the security that comes with a warranty.

The agent was good and she provided information to help. Yes I would recommend some as far as the customer service part was great help was what I need. Now I am waiting on the contract to respond. I will update after the work is complete.

We had purchased a home warranty for an investment property in Sept, 2021. We were looking for the same terms and conditions. Your representative was able to help us for writing another warranty. We will be soon approaching to you for the third property warranty.

From the time I filed a claim until my garage door was repaired was less than 48 hours. ADS was prompt and professional. Didn't even have to Speak to anyone from CHW. It got done. Quick and easy. Thank you for making it stress-free.

My problem isn't with the staff. The girl that was assigned to the claim was very nice. I am just frustrated with the results from every claim I put in. It was sold to me as if something breaks we fix it or if we can't fix it we replace it. That is completely not the case. The amounts given to replace whatever is broken is a fraction of what it actually costs to replace it. $343 for a 2 year old GE front loader washing machine. That barely pays for tax and delivery. I'm assuming you've bought a washing machine before. What do you think it would cost if I went up to Home Depot and asked for the cheapest front loader washer? You guys know dang well $343 ain't buying a new washing machine. Your sales department needs to be a little more honest and up front about what "we replace it" actually means.

My technician that came out was very nice and friendly. He diagnosed my garage door broke a spring. My Choice home warranty (surprise) doesn’t cover that. Save your money and just call service people directly, DO NOT USE CHOICE! Their policy will not cover anything that breaks in your house. Worst home warranty company there is.

Kaylee was very professional and patient with me, taking time to thoroughly explain all available options, while highlighting the most appropriate option suitable for my needs. I would definitely recommend Choice Home Warranty based on this initial experience. Thank you!

Hot water heater broke. Took 5 days to get appt. Technician was great. Nice and professional and on time. I’ve already given their name to a friend. I would never recommend Choice to anyone! Can’t wait till contract is complete in June!

I wanted to ask if we could postpone the start date until 3/30/22. The AHS will not cancel my current contract before then. Tried to reach out to Frances the rep. I set up this payment with, could not locate him.

The person who serviced and replaced my garbage disposal was punctual, professional and knowledgeable. He was considerate in and with his time when asked if he could come a bit earlier because we had a funeral to attend. He obliged us by being punctual and working efficiently.

The technician was on time, he contacted me telling me when he anticipated being at my house. He was very knowledgeable and polite. He was able to complete the repairs in a timely fashion. Thank you Choice Home Warranties for your quick handling of this incident.

The furnace in our gym/garage stopped working and I opted to find the HVAC company instead of waiting for Choice Home Warranty to find one for me. I wish HCW would make this process easier for us to get the work done.

Your web site was easy to navigate but had limited options, ie no tab for a heat pump. As this is the primary heat source for the house I was hoping for some some urgency when I reported the problem. It would have been useful to inform us right off the bat that it can take up to six hours for a contractor to be selected, only saw that on a follow up visit to your site. As it turned out I was able to fix the issue and canceled the claim.

Called customer service to ask questions about what maintenance is required by the home owner to avoid a claim denial. The agent was very disrespectful, continued to talk over me and kept telling me I was not listening to him. He never answered my questions and when I asked to speak to a supervisor he stated there were no supervisors available. I called again and got the same response from a different agent. Going to cancel my policy and have been on hold now for 10 min.

I was please at how quickly BJ Appliances responded to my claim that my dryer was taking an inordinate time to dry my clothes and towels/. They dispatched an outstanding Technician who is very knowledgeable, polite, helpful and efficient. He pointed out several reasons why I am having this issue and suggested that I look into a problem with another appliance, my washing machine, which was not spinning properly, was causing my dryer issues. I will recommend him and his company should anyone ask for my opinion. I have now submitted another claim to have my washing machine service which I hope will resolve the issue so I don't have to go out and buy new appliances any time soon.

Discovered our thermostat wasn't working. I went online and created a request on a Saturday and Monday had them come out and fix it. It was well worth the 65 dollar service fee. Recommended Choice to all my friends and actually had one sign up yesterday.

The technician was polite and respectful. He was able to get things working again when he didn’t think he was going to. The experience with the customer service from his company has been excellent. I’m not happy with the response from the warranty company as I am unsure why my claim was denied.

Yes will definitely recommend. Very nice customer service and timely response. My last experience with my dishwasher was handled by the agent Lydia ** very professionally and resolved with expertise. I will continue to keep my policy with CHW. I will be recommending to my friends as well.

My garage door opener quit working on Saturday afternoon. I submitted my claim immediately. Choice responded within a couple of hours. CHW assigned a contractor at about 10:30 Saturday night. The contractor arrived at 10 am Monday, evaluated the problem, called CHW for direction and completed the installation of the new opener by noon on Monday. Thank you Choice.

Your technician said the part needed would be backordered three to six months. Contacted another repair man and he diagnosed the problem in five minutes and installed a new timer mechanism costing less than ten dollars and the machine works just fine. Obviously your man was not very familiar with my machine. Thus the $65 spent with you was purely wasted money.

He was very polite, wore a mask, was very thorough and seemed to know what he was doing! I would want him to return should the need arise. Was very prompt and I was pleased at how quickly someone came to service my home.

Very happy with my first experience with Choice. I text was was wrong and received a confirmation on who was coming and what time. I was able to call and change the schedule because of my schedule and paid $85 a service fee and everything was fixed and running with no issues. I will have the cover my rental properties as well, what a deal.

Refrigerator reported needing repair May 2021. Took until December 2021 to get looked at. Repair person reported to Choice that it would require $750 to $800 to fix and recommended replacement. Choice offered $467.00 in Lowes gift cards to replace least expensive equal to what we had was $1,000.00. Disputed with Choice and Choice's final offer to me was a check for $567.00 (not received as of February 1st, 2022). Had to get a 18 cubic foot in place of the 21 cubic foot we had for $950.00. Out of pocket $400.00. Terrible service compared to any other extended warranty that I have had. Will not recommend Choice to anyone and have already let Remax our realtor know not to recommend them. I hope the $400.00 you saved makes up for the thousands you lost in future business.

Subject my washing machine, my washing machine stop spinning clothes. Call CHW Friday morning. Got a appointment for Monday morning. Technician came out, check the washer, technician call CHW, CHW call back and said replace the washer. Thank you. Thank you. Love you love you love you I told everybody.

The Choice Home Warranty technician came in and knew what the issue was with the garbage disposal and fixed it within 30 minutes. He was knowledgeable and knew the right target areas to check and was thorough in his review. Great customer service from the T&T Plumbing LLC technician.

There was a quick response to online filling out of claim. Was able to get a Same day appointment. The plumbers were professional and courteous workmen and the was job completed efficiently. Appreciated they wore masks and covered shoes in this time of Covid.

Technician was thorough, friendly and cleaned up his work. Kept us informed as he worked. Wish he was doing the next job as well. He was looking out for our interests and making sure we were satisfied with his work.

I received an expected call from CHW today. I was pleased to engage in a new 6 year policy with them. Their history and attention to detail was appreciated and ... being a senior, offered even more benefits previously unknown. I spoke with Jake **. He obviously was well versed in his role and offered me many perks that I had not known about. His suggestions clearly helped us to decide to proceed with a new Home Warranty Policy with Choice Home Warranty. Thank you Jake!

"Saving Money"... Yes I understand the concept...but 20 minutes of the runaround...not cool...and then I was overcharged from what was agreed upon. I was on the phone 7 times and spoke with more than 6 people over the course of 4 hours to get the overcharge resolved. Overall, the process could have been better. Thanks.

The sales men was a joy to work with...but when I called my preferred vendor they informed me that they REFUSE to work with your company. So I tried to call your company back 3 times to cancel. Each time I was sent to voice mail only further irritating me. I've had to call back again but this time I've been hold with resolution dept. You don't treat your vendors very well and now I find that you're not treating me very well. CANCEL My Membership/Policy Now. I don't want anything to do with Choice Home Warranty.

The person that served was very efficient and very helpful. I was completely satisfied with the service I received. Heard about your company and researched it and found it to be exactly what I was desiring.. I would definitely suggest to my friends to invest.

The customer service rep was extremely attentive and helpful. She listened to my request for a plumber, not just an appliance repairman and got what I needed done. Great service! It's nice to have people like her on the other end of the phone! Wish she could handle all my problems!

The offer for the VIP was delivered nicely therefore I could not refuse. The lady was helpful. She explained the plan well. I am happy I’ll be covered for the next 3 years with no worries of reapplying or finding another plan.

My plumbing problem job was handled in a reasonable time and the technician who came to My home was professional and did a good job. I was pleased with the time in which my service request was handled.

Choice Policy benefits and exclusions were explained well. Please have Ronald, the individual I spoke with, reach out to me. I have one further question I forgot to ask him. I'm a past client of Choice and have opted to use your company again.

I have been a member for 5 months and in November my garbage disposal stopped working. When I called for service I received an email (after talking to a rep.) with an appt. set up for the following week. The service technician came and said I needed a new one which he had in his truck. In less than an hour I had a new garbage disposal. Very satisfied!

I reached out via a marketing email as I needed a new home warranty. The call went pretty good until I declined a 6 year offer, the rep pressed as to why I wouldn't want to take it and I replied I just wanted the monthly. Then he offered me a three year program, I declined, then he laughed at me and I told him, "you know what forget it" and he said that the payment has already been processed and it was essentially too late and basically hung up right away. I was going to cancel but instead I'm leaving a review of my experience and I'll see how the service really performs.

Just signed up for 6 year plan. After discussing the plans with Andrew I was satisfied with what Choice has to offer. The plan covers everything in the house, pool and pipping into the house. I've had other warranty companies and have never been 100% happy with them. Andrew ** did a great job of explaining the plans. I went with a 6 year plan with a nice discount for paying up front.

Don't go with Choice. I been dealing with getting my washer fixed since October 2021. It is now January 31 2022. They promised a buy out then retracted saying they shipped a the parts 3 days prior to me calling in saying I didn't have the parts. Don't know how that's possible and Sears says they have no record of me having an appt nor them ordering these parts they claim Sears ordered. I'm done with choice. I'll be canceling my policy and going with a different company.

Our tech came for 2 minutes, did nothing, charged $65 cash. The problem became worse afterwards, and CHW does not want to reimburse us, after a second tech came from a professional company and did the replacement needed--a motor for the furnace. Problem solved. But not being credited from the first time is unacceptable. We gave it a try with this company but they've failed.

I was losing Faith In CHW. You had Nick Services come out this weekend for a garbage disposal, no issues. My mother canceled with CHW for not repairing her dishwasher due to rusted screw. CHW bought me out of a 2 yr old refrigerator for 599.00 because it was too expensive to repair.

My experience with Choice is that Choice is poor at communications. Choice selected 2 plumbers who never called, had a full answer box, and never showed. The third, JayDoesItAll was a great communicatior and they performed the job at 8 pm on Sat Jan 29th. We had similar experiences with Choice on earlier claims. THIS IS WHY WE ARE LOOKING AT CHANGING FROM CHOICE.

The service was quick and effective. The technician was professional and found the issue pretty quickly. He also tested all the water pipes and tightened the system. Everything was done in less than an hour. I recommend the service. I will use it again.

Sal ** was an excellent customer service representative. He was informative and concise. He explained the additional options and benefits for being over 50. I like your bonus for referring others. I appreciate you hiring native-born American English-speaking personnel.

Very good company to deal with. They are very nice. And do what they say. That will do. I like it because I paid on it in payments. I have had this company for seven years. Hope to have them seven more years.

While the repair man was on time and polite, we really didn't solve the problem. My dishwasher was not draining the water. He told me I had to drain the water manually. This is not solving the issue. I have since spoken to someone to see if they could get me a different repair person or a new dishwasher. I have not gotten a response.

I have never had a problem when calling for service and then having the work completed in a timely manner, I am quite pleased with Choice Warranty and have recommended Choice Warranty to family as well as friends. I find that the price is great compared to what I would have to pay if I did not have Choice Warranty. Choice Warranty has been a true blessing to me and my household.

My heat stopped working. On the coldest day ever. I had an appointment three days out, I was moved to the following day. I got an awesome technician, he kept me updated on everything he was doing, made me aware of where things were and finished in a timely manner. Very professional and polite. I was very satisfied with my service from the Choice Agent and the technician.

Excellent and fast service. One day to get Sears repair men here. They had the part with them and fixes my fridge the same day. Paid my deductible and they were on their way. Highly recommend over other home warranty companies.. have tried them all!

On the 26 Jan we signed up for the services and today is the 31st and after phone calls We have not received our contract... The lady in the original call was very quick to find the best deal but that was about the only good thing.

Yes I am thrilled you are giving me a fixed amount towards a new washer because they could not fix mine. I don’t prefer Lowe's nor do I prefer having to wait up to 30 days to receive the e-card. I have 4 boys, my husband and myself to do laundry for. I cannot even get all the clothes in my car! Can you please try and rush the 30 days?

Choice has always worked fast to get the service we have need. Blessed with having the warranty. We are pleased with repair service that has come to our home, and have felted comfortable with repair person being in our home as well. I highly recommend Choice Home Warranty.

The person who came out said that he needed to clean the system to make sure that was not causing my problem. I had to pay for that and that was not what was causing the problem. When I called today to try to get help I was told that I had to wait for a case manager to call me tomorrow. I was told not to use the heater until my case is resolved, even though the night time temps. are in the 30s.

Choice has always been fast to assist us when we needed a home repair from plumbing issues to problems with an appliance. Their rates are reasonable considering the coverage they provide. I would recommend it to anyone that owns a home.

I was told I would get my first service free because I recommended 4 people. We all bought 5 year policies. Meanwhile I never received a contract or a confirmation from your company. I had bathroom backup. I had to get my own plumber. You turned me down. So I threatened to cancel and you sent me 150.00. I try cost me over $500.00. Then my hot water heater was leaking and you paid zero. Cost me over $1000.00. I didn’t need a policy to pay out of pocket. I was told everything was covered and that was a lie. I will not renew my policy and my friends said neither would they.

Okay but they have a hard time finding people to come do the work. Turned in 2 claims and only 1 had Been approved. Could of sent out the same guy for both the dishwasher and the dryer. Weird that we had to file 2 claims.

We got a response to our claim submitted online within 10 minutes, and an email with a suggested appointment time within an hour. We had to wait 4 days for a repair person, but he was professional and efficient, and showed up on time.

The first repair company didn't know what he was doing on our hot water tank. He replaced some parts and wired them incorrectly. He did not check anything else on the tank. Service charge was $85 and after he left the water heater didn't work. After almost 30 days without hot water they sent another repair person. He knew what he was doing and said the parts that he replaced were caused by first repair man incorrectly wiring. Choice Home Warranty refused to pay for our repair.

At Sears Home Warranty, after 30 days when your policy kicks in you can file a claim pre-existing or not!! With this company you can’t!!! I’m going back to Sears Home Warranty and I suggest you do the same!!! My policy kicked in after 30 days and I filed a claim, paid the $75 for the repair and was told they were not going to fix it because it was pre-existing. I will be canceling my policy next renewal date!!!

The technician was on time, courteous and professional. He explained what needed to be done, what parts had to be ordered and when he thought the parts would be in. He indicated when he had the parts he would call to set up another appointment.

While the service has performed adequately, I think that the response time of the technician could be improved. It takes several days to have a problem resolved instead of a day at most. Weekends may require more to avoid surcharges, but that should be the only exception..

Mike "Plumber" General Mechanical Services came 3 days after request -"Can't snake. Need to get approval to break thru wall & change pipe." Ok but not Happy - waited 5 days again - I purchased 2 snakes - spent 2 hours carefully removing small debris - repaired by me the 80yr old homeowner - contacted "Mike". Quote "I could have done it in 15minutes". "Really?" You wanted to destroy my tiled wall without first opening the exposed pipe - So -"thanks but no thanks". Paid $75 for a service call to waste 10 days getting the run around - rethinking "Choice".

Fearless Plumbing did a great job. However Choice claimed the leak wasn’t due to normal wear and tear. I can’t imagine what else it could be because I have never done a thing with the faucet. I hope this will not be my relationship with Choice in the future. This is my family’s original home and no one else has owned it. Please reconsider and pay Fearless Plumbing for their excellent work.

Overall the experience was very good. However, we are still in a Pandemic and precautions should be required when coming into a Stranger's home. I had to supply them with masks and booties. After we got that cleared up everything went well.

Very simple platform and responsive … I liked the simplicity, I liked the information and updates via email…. The one thing that I wished is is perhaps more accurate information on the schedule of the actual repair, but other than that, it has been a very positive and easy experience.

The warranty did not cover the leak from the drain pipe and had to pay $200 for the plumber to fix the drain pipe. Very disappointed in CHOICE and frustrated with the decision to not cover the repair. Considering cancellation of the CHOICE Warranty and selecting another company that is honest.

Topline Doors was on time on his appointment. He explained to us pretty well on what’s the issue with our garage door. He did an awesome job. Our garage door is working perfectly again. Will definitely recommend Choice Warranty to people we know!

First, the plumber, Jose, was as good as it gets. Second, the complaint I have is twofold: The company did not call to schedule nor did Choice call ahead. It was not until the day of service that I finally heard from Choice.

Technician was courteous and respectful. Showed great knowledge in his field of electronics and refrigeration as he explained the situation with my appliance to me. He left his work area cleaner than it was when he started. That was a plus.

Technicians replaced my garbage disposal the same day. They were very professional and performed an excellent job. Pleased with overall quality work. The techs knew how to perform the task well and cleaned up after the job was completed.

Tech on time and very efficient. Solved problem quickly. No issues with tech. Had parts needed on his truck. Had been without heat for 24 hours and he had it up and running in 15 minutes. Would use this company again.

Southwest Pool Company was excellent. Mike and Cheryl were quick to respond and after a quick analysis found the problem. They returned just a couple days later with the part and after a quick install had my cleaner up and running again. Great job.

Signing up for the warranty was a very painless process. It was quick. It was easy and it was done. I like quick and easy. My wife and I had just moved to Bradenton from New York and could not find homeowners insurance for a reasonable rate. We came across this and at least this will cover my appliances and other things that need to be covered under homeowners policies.

Company responded right away. Service was offered for immediately the next day and at different times. When had to call back to change times, it was no problem. Service tech friendly, experienced and answered all questions so would hire him if I didn't have a home warranty.

The CHW technician from Sears Home Services was very professional and punctual. After checking the washer, he determined that it could not be repaired and recommended CHW for the replacement of the washer. I am still going through the replacement process with CHW to have my Whirlpool washer replaced with an equivalent unit of equal in value, amount, and functionality.

Tyrique was probably the coolest person I’ve talked to. Especially with a company. This guy is this company’s best asset. He went through all the different coverages and what they would cost. I was going to go with the basic one but he helped me get into the better one with my financial situation. This guy is dope, and I’m happy he helped me out.

Garry ** was great. We had been with AHS for years and the service declined with each call and increased in price each year. Garry was very professional. Sold the advantages of going with Choice and signed us up with a contract we are very satisfied with.

I would have given this a five if it was not for Choice customer service/administration.... especially, they incorrectly claimed that I had exceeded a cap for the system when I have a no cap policy. The repair tech did a great job.

Technician Russell K. was very courteous and knowledgeable. He explained everything to us and left things neat and in order. He explained that we would hear from Choice Warranty early next week regarding the microwave and whether or not it can be repaired.

Response was immediate. Technician arrived on time. Completed the work in a short time. Explained what went wrong. Not much else I can say other than I am pleased with the whole experience and would recommend Choice if I had the opportunity.

Except to deny any/all responsibility for anything, even if you can get in my experience not one representative from any department will give you remotely the same answer. Except "sorry" there's nothing we can (read "are going to" do). Too bad, so sad. Hah hah, got your money sucker!