Choice Home Warranty Reviews

I submitted a request for repair via the website. By the next morning I had a scheduled repair appointment. I received detailed information on the repair company providing the service and timely reminders of the appointment. The only downside to this is not on Choice Home Warranty, but the repair organization. I provided detailed information on the issue and within 3 minutes of arrival, the technician knew what the problem was and that he did not have the part available. He took the time to verify and I have no complaints there. I am just disappointed that I have to wait an additional 2 weeks for the dryer to be fully operational.

Your service is fine, I don't have any complaints about that, but I don't like it when I started this warranty you said that you was going to set me on a set rate and the amount has been going up ever since I signed up, I'm on a fixed income.

My kitchen faucet was leaking when turned on and it was replaced and fixed above expectations. The repair person was extremely knowledgeable and professional and completed the job in less than half an hour. He explained what was going on with my faucet and the leak and that my current faucet was old and that those type are no longer used.

Ed was on time - confirmed appointment - was courteous and quick! He checked out my appliance and diagnosed it immediately. His secretary Margaret was great on the phone when she called to let me know he was on his way. Thanks!

Filing an online claim with Choice is fast and easy. I filed my claim after normal business hours and still received a response that night scheduling someone to come out to service my dishwasher. In addition, the technician confirmed the appointment, contacted me to ahead of his arrival, and provided follow up information after the service call. In a world where customer service seems to be non existent, it was nice to work with a company and an individual that took pride in their work, reputation and value in the customer.

I pay for long time the monthly payment and when I need your help for something you guys don’t cover, it’s happening already four times, I don’t want to deal with you guys no more, please pull my name out of your list and let me live my life, thank you for understanding.

Classic example of bait and switch. The person who sold me the plan told me one thing and provided another. The handymen they send in to fix the problems don’t know what they are doing. He cracked a pipe he shouldn’t have been touching in the first place and flooded my basement. I had to sit on phone with Home Choice to get special permission for emergency service while my basement flooded. Another time I called about a broken toilet and when they couldn’t fix it they refused to cover me for a new one. Even though it was well within my policy to get one. Customer service was terrible. Most of the time I would get “disconnected” while waiting on hold. The few times I was able to get through was frustrating. The man I spoke with was rude, wouldn’t let me speak to a manager and then hung up on my face.

The problem I was having did not fit into the categories offered. Signing in required I enter the same numbers several times. I tried calling and was sent to a robot that provided me with the same categories as the online checklist, saying representative returned me to the beginning of the phone message all over again, numerous times again "representative" did not help. What did get me transferred was my angry obscenity-filled screaming at the bot. Apparently, a spike in blood pressure is the cost of speaking with someone. The person I spoke with had a hard time understanding me. Finally I was able to place my repair. I received no notice that the repair person had been found just a call 30 minutes before he arrived.

Technician did a good job, fixed valves. However my experience with all A/C repairs I have had in the past were terrible. Eventually would not call Choice for A/C problems. At my expense called my own A/C repair person to fix problems that choice technicians failed to diagnose.

I had a sink in the kitchen that had stopped up and a leaky faucet in the bathroom. I filed the claim online and within 30 minutes they had a plumber scheduled. The plumber was prompt and courteous. I was very pleased with the job they did.

The gentleman who came to inspect my dishwasher was extremely prompt, efficient and courteous. Within 24 hours I was notified that CHW determined that repair was the appropriate course of action. I was notified that parts would be delivered to my home; to notify CHW when parts received and the repairman would schedule a return visit. Subsequently, ball dropped. After 2 weeks, no parts, and not even a response to my inquiry online regarding progress.

This company is Top Shelf and provides five Star Plumbing Service. The Gentleman that came to our home was Friendly and Professional. I definitely highly recommend this company as a service vendor. He was very knowledgeable about the current job.

Despite the short notice, Technician was professional, on time, addressed the problem, and fixed the problem quickly. He was also agreeable to change the date and time of service due to a conflict for me on the originally scheduled time.

Michael is a great plumber. He knows his craft and is diligent in his service. He is professional and is attitude is gracious. I highly doubt Michael of Down South Plumbing. If this is not his business he should start his own business.

The technician that attended our residence was a true professional. He introduced himself and went straight to it. He had the issue diagnosed in minutes. Although he had to order the part, which arrived this week, he was very kind and polite! Thank you.

Technician was on time and very knowledgeable on subject at hand. Fixed the situation in no time and even gave us an extra courtesy call afterwards to make sure everything was still fine. Technician was very responsive and respectful. Would definitely recommend!

When I placed my initial call to make a claim, the person on the phone did not answer with your company’s name. I had to ask if I called Choice Home Warranty. The individual was not customer friendly and just transferred my call. I felt as though I had bothered this person by calling.

Rick was fantastic!! Punctual, professional and solved the problem quickly. He answered my questions and showed me the exact issue. I would work with Rick in a heartbeat again. Very thankful for his expertise. Overall it was a quick and easy experience.

Our repair ladies were very nice. They determined the problem with the dryer within 15 minutes. We were able to use the dryer again within 72 hours. Our claims person was very kind and she was very helpful. The entire repair process took less than five days including the repair parts order.

Technician showed up promptly, took his time to understand the problem. After proper diagnosis, he took care of the issue. So far, there has been no issues with heater and AC systems. I will recommend this tech guy for any related issues in the future.

This was my first time using Choice Home Warranty and the technician that came was courteous and thorough in repairing my toilet. He came to do the job at the scheduled time. He assessed the problem and got it fixed.

The service tech plumber (who was great) unable to correct the problem. Recommended further service, which this company didn't provide. I called Choice who said they did not have the report from the tech yet. I called the service provider and they said it had already been sent. I called Choice back and still not there and to give it 24 hours, so I said I would call back at 3:16pm. At 3:24pm I had the email and after careful review the suggested repair was not approved. Hmmm, somehow within 8 minutes, the report was received and given careful consideration and the notification sent. Really.... How much consideration was given.

CHW was $200. less for 1yr, $25. less for a deductible per occurrence and gave me 13 months for the price of 12. Better than their competitor's was offering. And topped this with 3 1/2 yrs for $1,932. That's $48.30 per month! Platinum coverage including my standalone freezer, pool/pump, hot tub, and 2nd refrigerator. Oh yea and a $65. deductible!!

He was fantastic and deserves 5 stars. BUT the rest of you have not been. We received a notice that the repair would be made today. Called the technician and NO ONE had put it on his schedule. Still awaiting follow-thru from Choice and repair or replacement. It's now been over a week and had to switch companies because of the rudeness of the first one. Paid for a 5 year account - this service isn't going well. The technician was GREAT/FANTASTIC but no one else has stepped up to the plate.

4 wks ago we contacted Choice. Because our AC/heat was not working. 1st person came Out, collected Copayment and said he would order part. Never returned even after multiple phone calls but system was still barely working. 2nd person came out. Said system was fine. Even though making loud noise. Totally quit working on 3/20/22. Places another call. Tried to Explain it was third visit And she said we would not be charged. Third tech would not repair without payment so we Paid Again. Would like refund of $60.

First off it took the account specialist 4 days to even finally contact me after I reached out to her 4 times and had to call into support and have them reach out to her! Secondly supposedly she forwarded my complaint to a supervisor who had 72 hours to contact me. Never heard from him/her and it was over a week. Third she lied about the amount couldn't be increased. I had to call and almost cancel to get proper customer support and the truth. All in all this experience was horrible. The two people I spoke with in cancelations were actually great. I would have canceled if not for them. Please get better account specialist who actually care about their job and customers.

Updated on 04/10/2022: Jackson Water & Drain was as good as it gets. Was competent and very fair. The plumber "Derrick" was knowledgeable, friendly and very honest. If and when I need a plumber, I would surely call him and I would definitely recommend him to family and friends.

We bought our house with a home warranty included. The warranty was not with CHW but we had a claim with our plumbing and it saved us quite a bit of money. We let the warranty expire and a month later our furnace went out and cost us $3,700 out of pocket. We then after searching selected Choice Home Warranty. We been with them for three months and had two claims which were handled quickly and professional.

I requested a claim through the webpage. A technician was assigned for the next day. However the technician was a no show. I reported the problem by calling and was assigned another technician. This technician called immediately when they received the claim. On the day of service, the receptionist called with ETA. I would totally recommend the company who provided the service. I would suggest that the claim department survey the yellow pages of an area prior to assigning the claim. I believe there are bogus companies out there. BTW - we had the same experience in Omaha with a no show of a plumber.

I feel the price you are granting me for a washer replacement is too low and in today market it can not be fully replaced and no options are available. So what's a person to do? Take the low, low cost.

I called to have the Refridgerator in our kitchen repaired - both fridge and freezer just totally quit. A service tech was scheduled to come out two weeks later and arrived on time. The Service Technician was great and knew exactly what the issue was - a seized compressor. He sent the details to Choice as needing a new compressor, a dryer assembly and a service valve. I was told by the service tech that the two extra parts were required by LG (the manufacturer) to replace both when the compressor seizes - because history had shown them that a fault in the dryer and valve led to failed compressors. Choice denied the claim because they believed that the dryer assembly and the service valve were modifications. The reason that the compressor failed is because the two other parts failed first.

I got the home warranty when I bought my house. Everything in my newly purchased 40-year-old house was in working order, just old. Then the hot water heater went out, then the AC unit went out, then the air handler, then the microwave, then the septic had problems. I feel very fortunate that Choice stepped up and did right by me. I would recommend them to a friend.

Browns Appliance came in timely manner, figured out what was wrong and ordered part and only took about a week and they came and put it in very quickly, very nice young men. Great job and fast. Was the rubber ring around door.

Not very happy with the final results from our claim. It was my first experience with filing a claim, and having to try to argue my case for a comparable replacement was not enjoyable. I guess I was naive about the process, and I found it to be a very unpleasant learning experience.

Not satisfied with the way plumbing company done their job! Just used small auger both times not a big one. One plumber said it was the washing machine or the hose coming from the washing machine? Also requested a case worker. Have not heard from one, just wanted to tell my side of story! Thank you.

The Sears repair technician was very knowledgeable and efficient. It took him a brief amount of time to diagnose the problem and order the new pump, which arrived in two days. Hopefully, he will get the assignment to do the install but that is not guaranteed. Nice guy also.

I have a Bradford white forced air hot water heater. It is 20 years old but was working fine until a couple weeks ago. Now everytime it turns on, it makes a high pitched constant whistle type sound that does not stop until the unit shuts down. I reported the claim and as No one got back with an appt about a day and a half later, I chose the option to hire my own plumber.

I called and the Technician arrived quickly! I had my HVAC inspected for my pre-summer checkup. The Tech found an issue and I called Choice Warranty for their opinion. I received great peace of mind from the Choice Tech. They showed me really what was what.

It was quick and on point. Best home warranty I've ever had. Had 2 others previously that wouldn't replace item just offset price of repair. This is the best choice I made to go with Choice Home Warranty. Thank you for what you do and the companies you work with for speedy repairs.

Have to give Choice Home Warranty A+. So easy you just call them. And they will have someone calling you to set up appointment. The technician is very good. and knowledgeable. So glad I have Choice Home Warranty. And you will be happy knowing all you have to do is pick up the phone and call. Very little cost out of your pocket.

The agent was polite and not pushy, impressed me as someone interested in helping and getting me on board, but at the same time informed not to cancel with my present warranty due to the fact that Choice would not be in action until 30 days after enrolling.. I appreciated that information.

Calcum would not flush on its own. It had to be replaced. Taken care of within days. I am very pleased. The plumber came on Tuesday, and the new one is scheduled to be installed on Thursday. I am very pleased. Great job.

Does not turn on. The technician was on time and very good and helpful. He analyses the situation and explained the problem. He indicated he would refer the matter to Choice and they would make the final decision. They would contact me for they resolution.

I had an issue with two ceiling fans not working. I tested the breakers but that didn’t fix it. I worked with Victor from Military Men and he was great! Got my issue resolved quickly. Turns out they just needed to be replaced. I will want him back again for all my electric issues.

Choice Home Warranty - Choices subcontractor TJS Enterprise destroys my shower. On 3/15/22 a claim was filed with Choice Home Warranty about a broken line behind a plastic shower. Choice sent TJS Enterprise out to fix it. Rather than removing the shower, fixing the leak and reinstalling the shower. Choice's subcontractor cut a hole in the plastic shower wall. Now we have a shower with a hole in it. Choice Home Warranty claims they are not responsible. They said I would have to get TJS Enterprise to fix it. Choice claims they do not have TJS's plumbing license, insurance, or bond information they can give out. TJS will not return my calls. Choice Home Warranty suggested that I call from a different number or call the police to call them. THAT IS CRAZY. I will continue fighting with Choice until the shower has been replaced.

On time, quick and clean. Identified problem and solution. Got approval to replace part which unfortunately requires another visit next week. That's 2 WEEKS WITHOUT refrigerator. Not his fault, but way CHW requires approvals. We will see how repair goes next week and if time and work meet expectations.

My air stopped working on a Friday & I went online and filed a claim. I was contacted almost immediately with the name & number of company to do the service call. Fixed the problem efficiently, was very thorough and neat. Cleaned up after himself. Explained what he was doing as he was doing it.

The technician was very professional and polite. He assessed the problem and filled the claim efficiently. The insurance company is a scam. They find any reason to deny the claim. I would not recommend this company to anyone. I would recommend the technician and his company.

The plumber was able to come out immediately despite having an appointment for two days later. He quickly shut off the water and replaced my out-of-control facet and leaking drain pipe. Thank you, Choice Home Warranty, for a speedy resolution to my plumbing issues!

The response is fast and clear. The technician was able to check my dishwasher in the house in time. The claim representative was easy to contact and she explained everything clearly regarding how they come up the replacement price.

I spoke to agent Eli and it was as if I was talking to someone who knew how to help me make a good decision on my choice of a home warranty plan. Eli was so helpful and informative. I didn't feel pressured. Thank you Eli for caring about a prospective client. This was the best experience for me.

Once I notified Choice HW we had an appointment within 24 hrs. We were given a date and time for arrival. However, the company assigned to our repair didn’t show up or call? That was of course the fault of the Contractor, not Choice Home Warranty. We called CHW & notified them & requested a new Contractor, we received notification of a new Contractor the next day. It did take about a week for them to come out, but the result was worth it! T&B Service of Loves Park, Illinois came out the day assigned & determined the problem in short order. Tim said he would notify CHW for approval & let me know. He did just that & returned within a few days with the part & was in & out within about 20 min. Our washing machine now works great!! The next time I need Home Appliance repair I will request T&B Services from CHW! We were very pleased with the overall Service from Choice Home Warranty!!

Had a professional experience during signup for Choice Home Warranty. Representative was courteous, knowledgeable, most helpful answering questions and thorough. Program very inclusive regarding coverage of home, systems and appliances. Cost structure for coverage and service fees very reasonable for one's budget including monthly payments.

The response to the initial claim from Choice and HVAC provider that they selected along with appointment was quick. The technician found the problem quickly which turned out to be a 5 minute replacement of a contactor. My only complaint is that the approval process which requires the tech to call his office who in turn has to call Choice for every little thing caused this 5 min and relatively inexpensive repair for the contractor to turn in to a couple of hours. I can see why "out of network" contractors like Knight Heat and Air no longer work with home warranties.

After almost two weeks of constant e-mails and telephone calls to CHW and the company assigned the job to unclog my bathtub drain, and the inconvenience of rearranging my time for appointments that didn't happen, the job was finally completed. I was very angry at a point because neither company was professional enough to give me an explanation why it took so long for anyone to respond to my growing concerns.

Richard explained the plan, payments and helped me come up with the one plan that fit into my budget. I had to take a payment plan that would fit into my budget. He has made me feel I made the right choice going with Choice Home Warranty, and that I will get any service that I may need without a problem.

This Service was outstanding and the representative was extremely professional. I have never been disappointed with the services from this company. The service was quick, accurate and very easy to understand. Thank you for all the assistance and rapid response.

Cynthia was very helpful in getting us signed up for Choice with a great price for what I hope to be an amazing insurance company! As you hope to never have to use an insurance company, I look forward to working with Choice if we need to do so! I will be recommending Cynthia to family and friends.

We wanted a home warranty that suited our needs and found you on Consumer Ad. We looked at all the warranties available and we decided that Choice Home Warranty was the best one for us. The rep we talked to was so nice and helpful. His name is Sam **, & we appreciated his knowledge & help.

Never got the leak fixed. I had to do it myself. All the plumbing companies that are in my area will not work with Choice because you'll don't pay your bills. So this contract I have with you is not worth **. It's the biggest scam going and I'll be sure to let everyone know by word of mouth and social media that choice warranty is a scam and waste of money.

Abraham was very pleasant and very helpful. He saved me a lot of money and I had no hesitation about switching companies. He mentioned a referral program and I will definitely let my friends know about the deal I got. - Thank you.

I called to get quote on home warranty and Matthew assisted me in getting full coverage and extra. He also assisted me in getting a payment plan for a veteran (myself) to cover 3 1/2 years of coverage. It was stressful but did complete it and am happy with the results.

Technician showed us the cause of the plumbing stoppage and told us without repair of drainage pipe, sewage backup will continue to occur. We are unable to use toilets for solid waste and toilet paper without risking backup of sewage into bathtub and toilets. Sewage was drained but problem was not repaired. Latest monthly payment was taken out of the wrong bank account without authorization and was $9 more than our quoted price. Very disappointed in service or lack thereof that was provided by Choice and will warn all family and friends to avoid this company.

Mr ** was the absolute best! He was helpful, informative, and really had my best interest in mind! Would definitely recommend him and the company as a whole to anyone and everyone I know! I feel confident not only in the company, but everyone that works there and that they are doing the MOST and the BEST they can!

Pick someone else, Pick someone else, Pick someone else! Company gave me a headache, case manager professionalism awful. Definitely won’t be using them again after my contract ends! They definitely work their established loopholes and responsive when it suits them.

The whole process was great. I like the tech that came out. He knew what he was doing. Very polite. And working with Choice was the best thing. I was very well pleased with everything that was done and I will tell a friend

The Tech that came to my home, Dale **, I will under what I understand is within your policy, request that he be assigned for all of my plumbing needs when required. He performance was exceptional and he was very professional!! I also request that my name, number, and email address not be shared.

I submitted a claim and within 24 hours I had a technician assigned to come to my home and take a look at my broken appliance. The technician troubleshooted and found what was causing the issue and fixed it in a timely manner.

I have just replaced most of my appliances and know how expensive it can be. I wish I could have had the opportunity to have this protection prior to all of that expense. I took advantage of the veteran's promotion and I’m grateful to Tony for being so informative and explaining everything so concise. I hope I don’t have a need for this coverage but have peace of mind knowing that I’m covered.

The claim creation process was easy and fast. The response to my claim request was quick. Technician was good and knowledgeable. Has no issues with using the warranty as of now. Will definitely recommend Choice Home Warranty to a friend.

With Choice Home very dissatisfied with their past and dealing with them and issues. With the last technician he was very knowledegable and seemed to at least know what he was doing. As far as choice home warranties, I wouldn't reccomend them to anyone I know at all for any reason. They tell you one thing, then another, then charge you anyway for service call and all that even after they put out money to the contractor to fix said item. They have lack any and all communications to any of their customers.

The rep. Anna was very polite and answered my questions. I felt the monthly cost was competitive. It will now come down to being consistent how Anna described how Choice warranty works and my experience with them. I can say after this we're not getting off to a good start.

The James Appliance was contracted to service my washer & microwave. The service tech was very courteous & knowledgeable. He kept me informed about what was happening with my appliance and its condition. He made the repairs to my washer & it is now working. He felt the microwave needed to be replaced.

I didn’t give 5 stars, due to fast claims I am not satisfied. Also as of today. Still didn’t received my hard copy of my renewal contract. Called your salesperson (Adam **) several time. Left messages. He didn’t even bother to call back.

Though the technician was great, I didn't care for some of the practices of the SEARS company. They continuously changed my appointment and were not easily contacted. I'm accustomed to being contacted before the technical arrives but that never happened. For whatever reason, the first person can't be called before arrival. However, the technician was professional, explanatory, and on time.

Excellent response all around. Easy to file the claim. Respose to claim was very quick. Notified of appointment within a few days and vendor came on time, He was courteous, wore a mask. He was friendly and extremely cooperative, I would give the technician a rating of 10.

Our garbage disposal stopped working. Scheduled an appointment with ops. The tech arrived on time and was very knowledgeable about the problem and told us we needed a new one. He replaced the disposal and did not leave any mess to clean up after. Excellent customer service. I would recommend this company for anyone having plumbing issues.

I was never contacted by the Manager by phone only with an e-mail that I could have easily missed. I had to call in myself and take care of my request. I feel the washer was fixable for a reasonable price and disappointed in decision. I am also disappointed that the service call increased so much without any notification.

Choice was very prompt in their response and had a tech out very quickly to diagnose the problem. Once diagnosed, Choice was again quick to set up a fix for the problem. I am very pleased with their fast response to any of my inquiries during the process.

Technician arrived timely. Restored air conditioning. Tech also checked to be sure all systems were go with outside unit as well. Thought they were thorough and would use them again. Having a husband with dementia, I find the decision to go with a home warranty puts less on my plate. Thank you for that!

Dishwasher broke, took 4 days for see technician, had to wait additional days for part to arrive. We have a family of five. That’s a lot of dishes. Not the appliance company fault, however when there are appliances that are used daily, Choice should send it out to first available or allow the consumer to pick.

All went well. Hani of Ace of Spades did a great job. He fixed the problem, was friendly and professional. The unit was replaced and some extra (non-warranty) work was done on the door. So far this warranty policy works fine, and I would recommend the Choice to my friends.

On time amazing experience. Last use of warranty sent a HVAC "professional" who dangerously piped gas exhaust back inside home and miswired ground wire. Horrid experience with $900 cost. Sears repairman was terrific and gave me more faith on warranty.

Contractor did not have a face mask.!!! Not good when coming to customers home. He was polite and fixed the item but he was also sniffling which made me nervous! The covid is not gone and people need to be careful.

Thank you for serving one of my houses with a professional garage door opener company. THANK YOU. I have been using Choice for a while now and I purchased a five year plan. I am very appreciative for your services.

We were very satisfied with the gentleman who came to our home to repair our refrigerator. He arrived in the time frame that was given to us when we made the appointment. He was very courteous and friendly. He was able to repair the problem in less than 30 minutes.

It is easy to make a claim until today. Oven is not on the list of options to click. Had to call in To make a claim. Only list stove top. Stove should be added to the list when trying to make a claim.

Very happy with outcome of the first claim with Choice. Choice is true to it promise and our issue was fixed without any problems. Sent a reputable company that came on time and fixed problem. Also we were contacted within 4 hours from entering claim.

I’ve used this service quite a few times. I can’t thank them enough for their great service.. I’m extremely satisfied with Choice Home Warranty and definitely recommend them! They are very knowledgeable and have recommendations on future use of my appliances and how to maintain them..

I hadn’t planned on buying a home warranty today, I thought I would do it one day, but after speaking with your customer rep, he made it easy and simple to say yes. This was the first time I had been told that there were options of more than monthly or one year. I appreciated his help.

The service person was clean, polite, very professional and knew what he was doing. Every one we dealt with during this process was five star. During this day and time it is great to find a company that does exactly what it said it would. You did exactly that!!!! Thank you, thank you, thank you!!!! Roy C.

I received a phone call today to find out if I had any questions about my policy. I have not yet received my policy. They said they would send it to me and they have not sent it. I called today and they can’t seem to find my policy but I have paid over $1000 for a three-year program.

The technician was great. He responded quickly and was able to come on my schedule. He found out what was wrong and was able to remedy the problem in no time. Payment was made conveniently. I would definitely recommend him.

Gina helped us get a home warranty for the home we are selling in PA as the buyers are a young family and we want to be sure they are taken care of and don't have any unexpected expenses. Also got another policy for our new property in Florida with optional coverages for our well & septic so WE don't run into any issues with our new home!

Just bought a policy, on our new home, always had a policy on our new home in the past, we’ll see how this compares to the other company. Had that company for 20 years and they were very helpful. Your salesman Abe explained your policy and it convinced me to change.

This is not the first time Michael has been to my home and helped me. He is very kind, professional, and efficient. Always happy to have him help with my home repairs and would not hesitate to recommend him. You will be happy with your repairs.

I completed the service request for my dryer in the morning, and surprisingly, the technician came out that same afternoon! I had anticipated waiting at least a week for a service call. The technician knew the solution to the problem, but had to order the part. However, he scheduled the repair for next week with me.

Called for service when my kitchen faucet flow is too low. Turns out that there is an internal leak and they need to change it. They changed the faucet and did a good job. Glad that I have this warranty.

The representative Abraham was my sway of influence to purchase the home warranty. He was very professional in explaining the details and very helpful. I pray the services are even better than he was. If so it will be awesome.

The repairs I turned in were addressed. The first repair with my dryer went fine. The second repair with the plumbing didn’t go well. After the plumber did the repairs you refused to pay them. They left and did not charge me for the repair. It depend on who is in the phone to approve the repair work if your repair gets approve.

The representative was very helpful in addressing my problem. He was friendly and knowledgeable. He researched my problem and advised me that he would have someone call me asap. I was able to make contact with an agent quickly. I would definitely recommend Choice to family and friends.

We couldn't be more pleased with Choice Warranty. We put in a claim on Thursday and the repairman came on Monday. I was never a fan of home warranties until I was introduced to Choice by my niece. Getting appliances repaired has never been so easy. They're timely in getting service people out. Their communication about the job is top-notch, and so far, the service people are professional, helpful and friendly.

Choice is the best, when you come with any problem related to your contract it is immediately result. This is my four years with Choice and be there for me I, highly recommend them. Choice as a good company. Very responsible and their services.

I love the level of service I receive from Choice. Their representatives and providers are always courteous, on time and knowledgeable. You won’t go wrong selecting this company when your appliances fail on you.

Dear customer service, had my septic back up on 3/18/2022. Requested a claim for septic tank repair and was sent to a plumber for a blockage. I continued to call various times on 3/18/2022 thru 03/21/2022 trying to get help with issue. Called again Monday morning about update on my septic problem. Your customer team knew I needed a septic tank pumped to fix the problem. All of a sudden, they stated my warranty coverage did not cover septic tank pumping. After all that I went thru, no toilets, showers or sinks were backed up, this is the answer I get from your service department. This is totally unacceptable service practice., I could of had this fixed during the weekend if you had stated my septic was not covered. I would not recommend this warranty service to anyone. I will probably cancel my policy with you. Thanks for nothing.

The response time was quick. I really need the technician, today and no 24-hours. But, I received an email stating 23 March @1PM - 5:30 PM with no telephone number to contact Sears. My refrigerator temperature is 54 and should be 34, I'm not sure that 24-hours is convenient. I wish I could get the technician at my home, sooner. But, customer service from Choice was timely. Thank you.

I spoke with a lady (not sure of her name) who helped me on the phone to set up the problem with my dryer. She had a wonderful personality. With the information I was able to give her she found my husband on the records keep.

The gentleman that came to our house was very nice. He explained the issues with our fridge and was very friendly to our dog. He seemed very experienced with different brands and knew what he was doing. I would welcome him into my home anytime!

In the morning the water heater was leaking water out of it so we call CHW to have a technician come out and fix the water heater. The agent was great in helping us with this issue and keep up the great work.

They are very responsive to anything you need and have the best customer service. They cover all your needs and I would highly recommend Choice warranty. Had an appliance failure and they right away made a claim and someone will be put asap.

Mr. Corey ** was on time as promised. He was professional and very neat. Mr. ** was able to explain exactly what was being done and why. He was knowledgeable, patient and took the time to answer my questions. My ceiling fan required a special remote and he assisted me in finding the remote to ensured it was the proper one.

Submitted the claim on Sunday March 20th and received a claim number in less than ten minutes indicating they have already assigned to one of your technicians. Same great service I received on the last claim. Would definitely recommend Choice Home Warranty,

They say AC needs replaced, Waiting for a new one. They came Friday and said they will send someone else or order the parts. I hope they come back soon as it is hot in my house. I have had good experiences so far so I am sure it will all work out fine.

I looked up Bennett & Sons and they are not recommended by the BBB so I canceled the appointment. I need professional people that have good reviews. 2 out of 5 stars is certainly not good. Be sure to check out the people that are going to do the work for you.

The service man was very kind and fixed oven first time out. First time I was sent out someone that knew what he was doing. Of course he didn’t show up when suppose to and didn’t get call. No call he was on his way. Just showed up.

Tech was great. I thought it took too long to get heat from start to finish. Waiting on appovals. Then had to wait for temp to go down to get freon. You would think that they could have just called it in and get approval and fix on Same day. By the time they got approved weather was bad again. So had to wait again.

She was sweet, thorough and explained everything very well. The whole process took less than 20 minutes and it was a good value to get several sets of the keys. I would use them again and refer to my clients.

The technician was scheduled to come out to our house on Saturday but he came a day early. He fixed our garage door. We were very pleased with the technician. Our garage door works great! His name is Isa. I would highly recommend him.

Submitted a claim online. Prompt response. When we had to cancel the claim because the problem didn’t exist (it was user error on our part) the claim was immediately withdrawn. Had we really needed the service, it would surely have been just as quick as all the correspondence.

At first I couldn't remember my account number so I messaged customer service to send me a password reset. They did and I scheduled my appointment. I wanted an earlier time and day but I was told there wasn't one. So I have to wait 6 days before my ice maker will work.

Relative easy job for licensed electrician. He was done and out in less than half an hour. All business. Glad about that because I am not qualified to work on electrical issues. Electrician knew exactly where to look for the problem.

Water sewage pipe was backed up. Called Choice Home and a repairman was here the next day. He was professional and resolved the problem. He snaked the pipe and water started to flow. He cleaned up the area. I recommend Choice Home Services.

Oh very disappointed… I was so excited to be able to use my policy, only for my policy to deny a valid claim. Because the technician decided that my issue was from freezing even though it hasn’t frozen. Even the technician told me that this policy is not worth having unless it’s a major appliance. I fear that purchasing this policy was a scam from the beginning. Very unhappy.

Service was ok. Technicians were nice. Before they start work ask for repair cost. They ordered art and coming back to finish job. We requested another call to fix two other toilets. Have not got response yet. May they will schedule when parts arrive.

Terry ** called to encourage us to renew our Home Warranty Policy. He was very informative and professional. He answered our questions clearly....no fast talking sales pitch. He even gave us a direct line for future questions. He is a good representative for Choice Home Warranty....needs a Bonus for good customer relations skills!!! Or better yet, a raise.

Customer assistance, responsiveness, and attentiveness is outstanding and refreshing from previous warranty companies with whom I’ve had contracts. Also, the quality of the vendors assigned to referred to my issues have been, to date, professional and appreciatively competent. I have been so pleased with the service that I recently extended my contract. I would recommend Choice to others for the foregoing reasons.

It was an easy process from start to finish. The type of service a customer expects when it has been paid for already. The technicians I encountered were pleasant and knowledgeable. Keep up the great customer service Choice Home Warranty!!!

Mr. Adam ** was very helpful. He explained everything in detail and sent an accurate contract of what we discussed. Assuming things proceed as described, I was very satisfied with our interaction. It was also nice to know that he was a fellow veteran and I thanked him for a service. Thank You. Bartholomew M. ** MD

Technician was timely and very courteous. Fixed the problem within minutes. Gave me instructions to fix next time if this issue happens. Happy with service and our results. The technician stated he would wait hours before turning paperwork, in case I had any issues. I did not.

Very disappointed. My claim was denied. A pipe that carries water has started to corrode. All pipes that carry water will eventually corrode and they are not covered. Ridiculous. Why else would it be leaking. Seriously considering no renewal if that's your criteria.

The claim I made was for a leak in the basement. Next day morning, a technician came and fixed the problem. The most important thing is that the CHW covered the cost. I paid my copayment. I will highly recommend this company. They are there for you. Thank you!

Called on Monday and a repair team was dispatched for Wednesday. He was within the time window and quickly diagnosed the problem. Replaced the heater and let me know problem solve, I was pleased with the repairman. His appearance was professional as well as his demeanor.

DeRosa was AWESOME. They called the day before and day of so I knew what to expect from them. When they were here they were professional and took the time to show me the issue. I will recommend them to others.

My replacement was approved but I was only given around 1/3 of the price for the cheapest stove I can find. Also it has been over two weeks and I haven’t received the gift card. I am unable to use my current stove because it has an electrical short. This is making things very difficult for my family.

The tech was high quality; my only complaint is that it took a while.. I reported the problem on sat and the tech could not get here till Wed at 6 pm and am still waiting for the return appt to fix the prob.

Tech was knowledgeable and very quick in his repair of my AC. He also installed a new thermostat I had ordered. He refused my tip and said to request him in the future. I would highly recommend this tech again.

Great, prompt service. Excellent repairman. A hot day, the AC is blowing hot air. Made claim online Thursday evening, and repairman came out Friday morning. I thought I was going to have to wait the whole weekend but luckily, I didn't. Thank you.

While Choice has sent some great and caring professionals to service issues at my house. I would never recommend Choice Home Warranty to anyone. Choice is uncaring and does not for their own protection plans. Example, the furnace in my home was old when I bought it and Choice blames me for its status.

My dryer was not heating up so I called Home Choice. I called and got a quick response. They sent a Courteous, professional technician from Tempest Tech my who fixed my dryer in an effective and efficient manner. I recommend Home Choice Warranty.

The technician was great… He was very nice and did what he could to assess the situation. He worked hard to try to fix the items and determined that they could not be fixed so he recommended that they be replaced. I have called multiple times to express my frustration and disappointment with CHW and their replacement policy. It is terrible to say the least! I have had a home warranty with a different company for years that I was completely satisfied with, but when we bought this house CHW was highly recommended so we switched. I have regretted switching from my first claim. I swear by home warranties and won’t go without one, but I am extremely dissatisfied with the replacement policy… It is not reasonable at all for the home owner!!

Vinny was Great! He was knowledgeable, personable and efficient. O this was one of the better experiences that I have had with Choice Home Warranty Company. Wish I had the same experience most of the other times I had to use your service.

Technician was wonderful. He was very thorough and knowledgeable. My only disappointment was I feel Choice gave me a lowball warranty balance itself. When I signed up for the service the sales was clear that it would be for a REPLACEMENT not just a small balance to go towards another. That washer was $1500. $547 is only going to cover only 1/3 of that.

He knew his info provided me with the facts. He waiting patiently on me to decide. He set up my account and the process was very easy. The price of the package was very reasonable. I would recommend any to use this great service.

Service was assigned fast and fair. My AC and Heating unit has been overheating and failing to cool or heat. I had trouble trying to reach them on the phone and failed to get a call back. Overall it was a good experience.

Company and repairman was great. He looked at the problem and they conveyed it to me. Told me what had to be done and then proceeded to fix the problem. He was polite and professional and if needed I would use the company again.

The service repair man was very knowledgeable and professional. He answered my questions. He was also punctual and kept me informed about his locations prior to the appointment. He was able to diagnose my problem with the refrigerator. He also cleaned up the area where he was working. I will most definitely recommend him.

Alvin was absolutely wonderful. No hard sell, just very informative and welcoming. Just as we were going to purchase the 6 year VIP plan, I hear a different voice who has a totally different attitude. I didn’t like not knowing that Alvin was no longer on the phone. I had to ask him what happened to Alvin because it was obvious that the voice was not Alvin. Sal ** laughs and tells me that he is Alvin’s boss. He never introduced himself.

The gentleman was very friendly and courteous. He was respectful and knew the problem right away. He did not leave a mess. He did arrive in the given time quoted. Technician mentioned there was a special going on right now.

We were having a hot water problem which Al's plumbing fixed in short order. The problem I ran into is the payment of services. I was under the impression I would pay for the $85.00 service call & CHW will pay the rest of bill. The guy who came said my check amount was wrong & paid full amt. Of service. $492,20. He didn't even know this was a CHW referral. I submitted the receipt sent me & forwarded to you. I am waiting for answer.

The service was for kitchen and bathroom, the bathroom was hard. Something was blocking the line. All in all the guys did a good job. They let me know what was happening and said I needed to do another ticket to get the line looked at.

Number one I started in February. Made first payment in March. Days after payment unexpectedly my water heater went out and because I am on WELL WATER that means I had a preexisting condition which means any appliances that use water will most likely be preexisting. SO DON'T PURCHASE THIS HOME WARRANTY COMPANY AND YOU CAN SEE THIS ON FACEBOOK ALSO.

Attentive representatives, quality contractors, fast service. Their online platform is seamless and easy to use. I had a heater problem, connected with a contractor in a couple of hours and had them in my house in the morning and it was not an emergency situation.

Today I was very happy to experience a very professional and and excellent job complete by Mr Fixit (Mike **). New faucet in my bathroom, new garbage disposal replaced under my kitchen sink and replaced new faucet in my second bathroom in the bathtub. I am so happy with his work.

Despite repeated requests asking them to stop calling they repeatedly send emails. I wonder if they are this attentive if you are trying to make a claim. Multiple calls and emails continue throughout the day.

Choice representative (Shawn) was easy to work with, very clear in the offer and wasn’t pushy. He took the time to explain what was covered. He shared his extension, so if I have any questions I can call him directly not having to wait on hold!

I have had all great experiences so far with the technicians and Choice Home Warranty. This is so much more efficient than having to pay large amounts of money constantly through traditional services. I would recommend Choice Home Warranty to anyone.

Mr **, technician was efficient in service and communication, friendly and effective by returning next day to complete the job. The job took no time. Technician kept me posted and explain to me what was going on with my furnace.

Signed up with a wonderful representative named Gary. He made it simple and understandable. I am sure I made the right decision and puts my mind at peace to know everything in my home is covered. And if you're a senior ask for the senior discount, it is well worth it!

Technician arrived earlier than expected after clearing arrival time with us. Assessed the issue and contacted warranty company to get information to proceed. We're now waiting for Choice Home Warranty to notify us and the technician of decision regarding repair or replacement.

I had issues with a disposal and hot water heater in my home. Choice Home Warranty performed a thorough investigation into the issues prior to approval. They then referred us to quality home repair services, both of whom I would use again. I would recommend CHW services to other clients.

He went beyond I thought the problem might be to find an answer. He was very thorough. This is the person you always send and I’m glad when I see that he is on the job. I will always be happy for you to send the company.

We did not hear back from your company and needed the stove repaired. We had a GE technician come out and repair the stove and then forwarded the bill to you and never heard back from Choice Home Warranty. Please inform us if we will be reimbursed for the difference of what it would’ve cost with you or not.

The top rack in my dishwasher is not working correctly; it is not mechanical; Choice Warranty could not repair it. I spoke with Hazel today concerning my dishwasher; she explained why Choice Warranty refused the claim. She was very accommodating.

Ruslan and his colleague arrived as planned and fixed the dishwasher to my satisfaction. They took the dishwasher apart and found several things that required fixing, and fixed all of them in a timely manner. I'm very pleased with their service. I hope I'm not going to need it again, but if I do - I'll be happy to call them again.

Very very pleased with the service. A Snap On Plumbing was very good! They were professional, competent, and also very pleasant people! I highly recommend them. Choice has been a good company to work with also. They are efficient and put our claims in pretty fast.

Refrigerator was making loud noise. Technician came and fixed the problem. Now we are very very satisfied. Choice Home Warranty took prompt response and was very easy to file my claim. I am extremely impressed to their service and follow up procedures. I will definitely recommend to my families and friends to join the Choice Home Warranty.

Our garbage disposal was not working. We called CHW and they responded quickly. They set up an appointment with a local repair service. We were told of a convenient appointment time. The tech arrived on time and was professional and fixed the problem.

Choice contacted me with great news about replacing my microwave. Their offer was only 191.00 to replace a 400.00 microwave. Needless to say, I am very dissatisfied with this great news. BEWARE CHOICE HOME WARRANTY DOES NOT LIVE UP TO THE GUIDELINES AS STATED IN THE CONTRACT.

This is my first claim since having this warranty and was not able to get any service. It was recommended that I find a plumbing Co to service my needs, take pictures of the issue, have plumber contact Choice about the issue, have them do the work, pay out of pocket, wait to reimbursed. And it sounded like I'd only be reimbursed for the service call. I have no idea which plumbing Co is in the network or why it's so difficult to get service in my area. Especially when there are so many plumbing companies in and close around my area. In the meantime, I now have more damage than ever due to a waiting process. I had to reach to Choice because I only received emails. This wasn't the service treatment I expected. Yes, I'm quite disappointed.

My tech did an excellent job of diagnosing the issues with our washer and quickly set out to contact the office for solutions. It was decided to replace the washer rather than fix. I am waiting for the gift card for replacement, I hope to get the ecard today.

The service co. called me within minutes, and set me up an appt. He showed up when he said he would, and diagnosed the problem. Ordered part the same same day, and came a week later, and fixed it. Very happy with it.

My technician Zach was very professional. This was my second issue with my garage door. My rating is for the garage door. My overall rating is 5 because you did not cover fixing my washing machine, which was very disappointing. I started checking and the lid is what always break with the Samsung. But other than that I have no issues with Choice Home Warranty.

The repair technician came and made the assessment. Choice decided that the dishwasher was beyond repair and offered to give me $240-ish for the replacement. That’s half price for a cheap dishwasher, which my dishwasher (Samsung) isn’t. Choice said it was a take it or leave it offer! STILL WAITING FOR THE CHECK!!!

He was flexible on our schedule, prompt, courteous, knowledgeable, and a good human. He could tell our issue was legitimate almost instantly and he offered great guidance on next steps so that we could move forward ASAP. However, Choice is trying to wiggle out of satisfying our claim, so while I recommend this tech, I have yet to see if Choice is worth the cost of coverage, if they even end up covering it. Here's hoping they do. Water heaters aren't even that expensive, it's more the principle of it. Why would I go without water if I could help it? Much less hot water during the cold part of the year.

No experience available. Choice Home Warranty not available in California, therefore deemed unreliable. Additionally specific manufacturers of items warranted are not indicated. Unable to determine reliability of service.

I have always had good experiences when I called for any problem I have had. The service men have always called & let me know exactly the time they would arrive which I appreciate! I have recommended Choice to a number of my friends. This last person which I can't recall his name went above & beyond my problem & found a gas leak I didn't know about. He fixed it & I was thankful bc it could have killed me. I'm 80 years old & I didn't smell it. Thanks again.

I had plumbing issue, Plumber got the workorder and comes after 4 days ..It takes long time ..In case plumbing issue work order should be assigned faster so that customer can not have to wait more time. Choice should expediate the process.

Winston Doors, did a very good job! Adam was very professional and courteous. I didn't read the fine print in our Choice warranty, and I learned the spring is not covered as part of the garage door. Neither is the door for that matter... Looks like the opener is the only part covered in the warranty. That's the way the cookie crumbles. Hey Choice folks, may want to consider revising the coverage of Garage doors. Just a thought.

I was very pleased with the results. It was difficult dealing with the automated help, but the person to person communication was excellent. There was once when I told the technician didn't call. But in reality the technician did call prior to arrival.

The repair person who came to my home was professional and timely. CHW decide to replace my range top. They offered less than 1/3 of the price to replace the range top, which did not take into consideration the features and size of my current range top. The claims manager consistently missed scheduled telephone calls and was unprepared. After a week of my calling 2-3 times per day the Claims Manager called me and then 10 seconds into the call she asked if she could immediately call me back like we had a bad connection. She NEVER called me back. Again I placed multiple calls per day trying to reach the Claims Manager. Even when I had a scheduled time, I would not receive a telephone. It took close to two months to resolve my claim.

Very pleasant workers. Quick and on the ball. I will ask them to return if I need sewer work again. They were youngers worker but I was impressed that they seemed to know what they were doing. I am a teacher and was impressed by them.

The repairman was fast in ordering and receiving the part necessary for the repair. Also quick to install. I haven't used the dishwasher yet, hopefully it works well and that I will have no further problems. My first time using Choice Warranty too, it was easy too.

I was impressed with Atomic Air heating and cooling LLC. The tech arrived early and was professional in his dealing with me. This was far superior to my previous appointment with Central HVAC & plumbing. Central had an appointment to show up in the 9th of March. They never called to let me know that they were not going to come check out the water heater.

I had difficulty in scheduling the first time because it took 8 calls to get the schedule correct, but after finally getting that straightened out, things went better. The technician was very knowledgeable in explaining what was wrong and what he did in fixing the issue.

I put in a claim one evening and the repair was completed the next day. The repairman was polite and explained exactly what was needed. It may seem pricey to pay each month for a home warranty, but in my experience, the upfront cost always pays off.

We had an HVAC at our home that required servicing in order for us to comply with their owner's manual. As a result, the service valve on our air conditioner developed a leak. We contacted, at our expense two different service outlets for confirmation of this issue. We paid, at our expense to have the unit topped off with R22 Freon ($400/lb) and contacted Choice for their obligation to repair or replace the unit. Three contractors, including their representative recommended replacing the unit since R22 was no longer available in the U.S. Our claim for this was denied as the valve was not considered normal wear and tear despite their requirement that the unit be serviced from season to season. Despite having a six year contract with them, we canceled our policy and chose another company.

Called to get my dishwasher fixed. They said it wasn’t covered because it wasn’t normal wear and tear. I hear this a lot from Choice Home Warranty if the repair is costly. I have had choice home warranty for about 10 years and sometimes it goes well but many times they will not repair things. But I also realize they are in this to make money not just repair my broken appliances. I’m just saying if the repair is costly it will probably be denied.

I called Choice for service like their contract indicated. 3 service men were called. The first never came. The second never called to say he wasn't coming even though we had an appointment scheduled. The 3rd came and was satisfactory. However, when it came to pay, he charged me an extra $50.00 for the service. No explanation as to why it cost me an additional amount over the standard service of $100.00. I am currently looking for a new warranty company and Consumer Affairs is providing me with several names.

The self cleaning function wasn't working. The claim process was very simple and they had a technician scheduled to repair it in 5 days which I feel was very reasonable. I was very satisfied with the way this was handled and now able to clean the oven.

Assigned my problem to appropriate technicians. This is my second request for help. Not for the same problem. The other problem involved my furnace. It was finished promptly. So for I am a satisfied customer. I gladly recommend Choice Home Warranty. It gives me peace of mind to have this help.

I was very pleased with the tech from Dynamic Plumbing. He explained everything to me and fixed it quickly. I also spoke with the main office and was happy with their flexibility on the appointment. I would use them even if I didn't have the warranty.

The plumbers were on time and kept me informed of when they would arrive. They completed the job in a timely manner and everything works just fine. It is always nice to be kept abreast of time of arrival and Robin in the office was fantastic.

Great service and fast to schedule. I call and with in next few days the service company is here. They are always polite. They come in. Do their job. Cean up any mess they make. Very happy. Couldn't ask for a faster response time or. How fast they respond to schedule!

Thanks to Greg and the team for assisting me in setting up a new policy on my home. He was very knowledgeable and made the process very easy. I will definitely be referring others to Choice Warranty. The incentive cost is great. I am excited for CHOICE to service my property.

Screen panel on front door flashed continuously. None of the functions would work. Fridge started defrosting. Technician arrived on time and immediately started analyzing the problem. After one phone call he narrowed the problem to a baD motherboard. Board was ordered next.