Choice Home Warranty Reviews

I experienced an issue with my refrigerator temperature controls. My refrigerator was intermittently turning off, causing the fridge and freezer to malfunction. The technician was extremely knowledgeable and managed to diagnose the issue in a single visit. As of now, the issue appears to have been resolved.

I'll keep this short. The service is awful. First, make sure your appliances don't break because they'll look for any reason not to cover you. Second, don't expect them to keep an appointment time, they don't. Third, don't ask for a refund it won't happen, they'll say they're refunding you but it never happens.

The tech was knowledgeable, on time and stayed in contact with me throughout the day. CHW had a clause that refrigerator hinges are excluded from warranty. After appealing the decision CHW set up a phone meeting with Jade D. 2 days later and we came to an agreement suitable to me and CHW. I really appreciate Jade D's professional manner and her ability to talk through the issue and reach an acceptable resolve. Thank you Jade D, 5 stars.

For the last 3 years Choice Home Warranty has done nothing for us. Not paying for anything. Had to go to motel 3 different times because it wasn’t livable to stay in house till a repair men came. You are a poor excuse for a warranty company. I going to the BBB to file a complaint.

Extremely patient, courteous, professional, knowledgeable, and most of all helpful. Carolyn reinvented my trust in Choice Home Warranty with her understanding. I was very upset after my claim was denied. I was ready to request a refund for my warranty that was renewed this month. However, after talking with her and hearing her proposed compromise, I was completely satisfied.

He came out earlier than the appointment so he could help get it repaired and found the problem and ordered the parts so we could get it repaired asap. They did a very good job and he is returning next week to complete the job.

George was very nice and professional. I was very impressed. He knew what the problem was immediately. He will be back next week to put the part in. He ordered the part and it was delivered to my house. Process was great‼️

We have been without hot water for going on 4 days now. Submitted a claim on Tuesday and still haven’t moved forward with getting the claim submitted. I’m very disappointed that they sent a company that definitely seems unqualified to fill the order.

He was timely, professional and knowledgeable. He stayed until he was confident the issue was corrected. He did have to go find a part to complete the fix. He came right back, installed it and was ready to go. He was quick and kept us well informed.

Our HVAC condenser located outside, 10 years old, needs replaced due to normal wear and tear per the technician...Choice Home Warranty has denied the claim due to rust and corrosion...the condenser, made of metal, located outside in a home at the beach, of course it has rust and corrosion, but the normal life expectancy of a condenser located at the beach is 8-12 years...ours lasted 10 years, yet claim was denied...very disappointed with how this claim has been handled, along with several other denied claims with Choice.

The technician was very friendly. He was more knowledgeable than the previous technicians that have come out before. He took time with me and you can tell he was thorough and not in a hurry to leave. He took pictures in sat down to carefully submit his paperwork making sure he was efficient. I would definitely recommend this company again. The previous company didn’t spend near the amount of time on the job.

I am glad they answer the phones. They are sending out mostly reliable repair people. The last one I had was fantastic, the one before not so much! I hope they continue to work with the desired technicians so they stay with Choice.

The service technician was very professional and respectful of our home taking care to leave no mess and wore protected footwear to not track in anything from outside the home. He kept me informed along the reason for the problem and made the repairs promptly.

The technician was very courteous and very thorough and checked out everything and it’s working good now but he let me know that it’s getting old and it’s probably on it/lake which I’m glad he was honest with me. I’m happy with the service that I received. Was still use it all along. Thank you.

I tried for two weeks to file a claim on a leaky refrigerator. I used the callback feature because the hold was so long. I never received a callback. I performed this method every other day for two weeks. I finally held onto the line for over an hour to speak to a representative. Upon speaking to a representative I discovered that Choice had failed to register my email which would have allowed me to file my claim online even though I had filed previous claims with you. This neglect to set me up as a client has caused my inability to file a claim in a timely manner which as cause major damage to my wood floor. I am requesting a claim for my floor be open to repair the damage.

Repair men arrived on time, very knowledgeable, diagnosed the problem. They left to contact you. I am waiting to hear back. I still have leaky faucets and I await resolution of this problem. It is taking longer than it has ever taken with my old home service.

Choice Warranty sent me an email with day and time. The schedule was 7:am to 11:am. Central Heat and Air LLC called on Thursday advising me what time I should expect the technicians. Apparently Choice Warranty hadn't confirmed this schedule with them. I had canceled plans I had thinking the technicians would be here based on the time in the email. PLEASE CHOICE WARRANTY VERIFY THE SCHEDULE BEFORE SENDING OUT EMAILS WITH A DAY AND TIME YOU HAVE.

Couldn't have been happier with the prompt reply from Choice Home Warranty and the service petite by Volt Appliance was certainly efficient, but I was somewhat disappointed with the service time of day. I wasn't thrilled about coming into my home at 7 PM.

The owner of the company came on Wednesday and assessed my problem. He said that I should replace my new faucet because it was not one of the major companies and he didn't have parts to fix it. So I bought a new faucet and today another technician came and replaced a gasket and installed my new faucet. He was very polite and professional and even swept the floor when he was finished. It was a good first experience with Choice for me. Thank you!

Call from Eli was very professional and explained everything. Another salesperson I believe his name was Colin tried to sell me ADT security system. I told him I was happy with SimpliSafe and he started to raise his voice and if you like being monitored by a company that will take 15 minutes to respond, and I told him I was happy with them and thanked him for the offer. I would like to think we got disconnected but I really feel like he hung up on me. VERY RUDE! I thought to myself why would I want to do business this this company and felt like cancelling my NEW Policy with CHOICE, but it would not be fair to Eli.

Very pleasant and informative process. I received the coverage I needed at a fair price. Where can I get water line (house to meter) and sewer line coverage. Please do not make a pleasant experience turn obnoxious. Unless you want the policy cancelled.

We are 3rd yr new homeowners and all factory warranties and extended warranties are now running out. This lets one payment annually do for all services. Looking forward to the experience. The representative that contacted us was very knowledgeable and eager to help.

I moved to CHW after being disgusted with another home warranty company. They failed to provide ANY experienced techs. They were all poorly trained and uninformed. I paid so much more monthly, as well as per service call, yet got so much less covered. CHW has provided excellent service, always in a kind & professional manner and they abide by their agreements. To date, we’ve gone through CHW for our kitchen fridge repair (compressor), garage upright freezer (fan), leaking tub pipes in the upstairs bath, and it looks like we’re going to have to file a claim now for our dishwasher. Ugh! When it rains …! But I completely recommend CHW. We are covered for almost everything, including our pool pump and heater. Hoping they don’t drop us for all this bad luck we’ve been having lately.

I made my first claim today. Handled very quickly, very efficiently and had a vendor call me same day. Very happy with my plan. I chose to get 3 years of service which reduced the price significantly. Peace of mind is the result.

Repairman was very helpful and patient. He took his time to find out the cause of my problem and to solve it.. Very professional and knowledgeable. I was happy he was able to come the day after I called to repair my washer.

Waiting for parts and scheduled repeat visit not as soon as I had hoped (maybe waiting on the parts?) but the technician was knowledgeable, respectful and friendly. Will review again after the problem is fixed. This was just the assessment and couldn't be fixed without new parts.

I was happy to get rid of little but important problems that I had in my plumbing. Thank you. Sorry that I got confused with my deductible. I thought they were charging 5.00 more dollars. I called your office and the lady told me that it was 65.00 but I was sure in that moment that it was 60.00. She was right.

The technician came, identified the issue, then applied the fix. The next day I thought the issue has not been fixed so I called him to come by to take a look. He re-inspected but did not think anything wrong. He then explained how things should work and asked me to call him again, if I think the issue still there. At all times, he maintained his friendly and professional manner.

No heat since last night, appt scheduled for tomorrow. Wanted appt today, but could not accommodate. Another cold night. Would've given 5 stars if they could have worked us in today. We're in our 60s so heat is very important in the wintertime.

Only minor problem was that there was some mixup in the address our repairman was given and it was only after I called him to find out why he hadn't shown up at our appointment time that he was able to get the correct address. He promptly came out right then and was able to repair the electrical problem quickly. Good job overall.

Everything was Great. I made the call and the technician showed up when promised and did the repair quickly and was very friendly and professional. I'm so glad I had the home warranty for my home. Thank You very much.

The contractor was great, but I didn't receive the email from Choice about the appointment until 6am the same day. More advance notice should have been given. The contractor called me at 8:30 to say he was on his way and I had no idea what he was talking about. Thankfully I had not yet left for work, so it worked out, but more notice is definitely needed.

I had Consumers Energy for years and switched to Home Choice. First claim seemed so easy and they were so prompt to address the issue I have to so for anyone who wishes to switch give them a call. You will not be sorry.

Smooth Process-Brett was extremely helpful and I would highly recommend Choice Home Warranty. Thanks for making the process so easy Brett! I look forward to recommending Choice to others looking for a quality company. Thank You!

My first experience with Choice after decades of bad experience with my previous Home Warranty Company. I was skeptical after initiating the process online Tuesday Night. Wednesday Morning I was shocked when I saw an appointment was schedule already. (With the old HWC, I have had to wait on the phone for 30 or more frustrating minutes discussing problems with foreign personnel--follow-up phone calls were needed to schedule a visit.) The CHW tech showed up early to fix my garage door opener. He discussed the situation of the broken door spring with his authority and within 40 minutes the job was complete. The process was quick and painless. Best Ever--Thank you.

We put in a claim and got an almost immediate response. A technician was at our house two days later and checked for a whining noise in the furnace. He didn't encounter any problems and stated the furnace was ok.

Technician quickly diagnosed the problem with my heating and was able to get a needed repair part in one day. Also, Choice Home Warranty response to my report of my problem was incredibly quick and professionally handled. I could not be more satisfied.

Phil was very on point with his knowledge of the product you sell. I have had Old Republic for 13 years and grown tired of them not having a service provider available to make repairs. Per Phil you have a large contractor base in the Charlotte NC area.

My furnace stopped working Tri-City was dispatched & I did not like their work ethic. They had to "order" a part & left me in the cold for a week! A couple of days it quit and I requested EMS Services, technicians were great but it took 3 trips to finally fix problem. I hope it doesn't quit again.

Our heat has been out for 17 days, it took until yesterday to get a replacement system that would be fine if you had ordered the correct equipment. The heat pack you sent was would not fit in the air handler. Problem still has not been resolved we still have no heat.

The gentlemen that came out from Doctor Circuits Electric were wonderful! They were able to figure out the problem. Very knowledgable! They ended up having to go into the crawl space and fixing loose wires. And they helped me with an outlet box issue that I had no clue how to fix!

The plumbing tech showed early last Sunday to look at our water heater that was not functioning at all. He took pics, sent them to his boss and left. The following Tuesday he gave me a call and said that CHW asked him to return here & reset my system at his expense. He did not because I had already done that on my own. He said they were likely to deny my legitimate claim if that didn't work. Why they didn't suggest that while he was here on Sunday, I have no idea. I still haven't received any response from CHW on this claim and yet, here they send me a survey. Today is Thursday. They may be cheaper than most, but CHW is not worth the hassle as they have denied multiple legitimate claims or didn't cover the full cost of repair in the few years that we have had accts at 2 different properties. And I still have no idea what their decision is for this claim.

My claim was solved quickly. The technician they sent were very knowledgeable in what they were doing. The problem was fixed in the same day. I am very happy on how they solve my claim. I highly recommend this company as your home warranty.

The technician did a good job but we had to call him back because the toilet didn't stop running. Then we got a message from CHW stating that they would not cover this service call because it didn't fall under the guidelines of normal wear and tear. I am appealing this decision because I am not sure why a toilet handle coming off in your hands doesn't equate to normal wear and tear.

San Tan Plumbing fixed it the day after I made a claim to CHW. The technician, Trevor, was friendly and fixed the problem within 30 minutes. I would recommend the company. If I have another plumbing issue, I will request San Tan Plumbing again.

I couldn't be happier with the service that was provided. Both the Technician and the Owner of the business kept in-touch with me during the entire process. The Technicians knew what they were doing and they were very efficient. I would highly recommend them for your HVAC needs.

I filed a claim online and within 5 hours the job was completed. The technician was kind, informative and very efficient. My neighbor is trying to get things fixed at her house and it is taking weeks to get things fixed, if she can even get them on the phone. It was a perfect first experience.

I love Choice home warranty. I have had very positive experiences with all my claims. The tech that came from Mikey Spin Dry was great. He found the problem and will be back to repair it, Michael himself kept me posted. Excellent service. I don't know what I would do without this warranty.

The Company, Aquatime Pools, sent was absolutely wonderful. Staci the office person was so helpful and polite and Greg the tech was also helpful in explaining the problem and process in what is required to fix the pool. I would recommend this Company.

Technician was knowledgeable and quickly completed the rekey. Would use their services again. The job was to key 4 doors and provide 6 keys. He completed the job quickly and easily without any issues. He completed the job quickly and easily without any issues. He completed the job quickly and easily without any issues. He completed the job quickly and easily without any issues.

My claim was denied because my compressor on my heat pump did not last the average life expectancy. Isn’t that the reason you purchase warranties, when things unexpectedly break? That are out of your control. So disappointed with Choice Home Warranty. I’ve been a loyal customer for 6 years. I will not be a returning customer again!!!

Your Tech, Roman hvac, is very respectful and tells us what was wrong and tells us also, how to keep up with the good up-keep on the system. He makes sure that everything is right with us before he leaves. We are so thankful for him.

Mr. Michael from Clogged Drain Plumbing is a very knowledgeable guy, he explained patiently what could happened, and tried his best to fix the leaks. He gave some help advise on how to maintain the plumbing system, and tips on how to handle the claim. I am so happy with my experience with them.

CHW takes too long to respond. I felt bullied by Ms. ** and Mike **. CHW is a waste of money and I feel like I have been scammed. We were with AHS and they always treated us fairly. But we thought we would try a new company when they raised their rates. Now I see why your rates are lower. Your customer service is lower -- in fact there is no customer service just CHW taking my money! CHW should be ashamed of their treatment of customers. Over the years I have referred almost 2 dozen of our friends to American Home Shield. I would not refer the neighbors cat to Choice Home Warranty.

So far, Voice has been pretty great with our claims. We’ve had one recurring issue that we can’t get permanently fixed, but we’re making due the best we can. I’m not sure if it’s possible to get it completely fixed so the issue never happens again. If it is, I’d like to, as we’ve filed at least three claims on it.

He came & looked at the dryer & diagnosed what the problem was. It needed a new pump. That was on Tuesday & he ordered the new pump & left to pick it up. We had a snowstorm overnight so he didn't get back until late Thursday afternoon & installed the new pump. The washer works better than it has in quite a while. I'm happy with it.

Very impressed on how you submit a claim and it’s answered in less than 24 hours unlike the other company I was with. That’s why I came back to Choice home warranty. Way better service. Also a reasonable service fee. Almost half the price of the other company that I had.

I opened a claim on a water heater but no feedback or correspondence has been received yet. Because this was an emergency I had the work done and I am asking for reimbursement but have not received a response yet.

I filed a claim on Wednesday morning and got a schedule date for that following Monday almost a week later to have them come out and it is winter and I have to go outside of my home for work, so I am not happy for such a long wait.

The tech kept me informed every step of the way. He told me what he found, what he was doing and why. Very polite and professional. He cleaned up after himself. The toilet is not leaking and is less quiet.

I had a very good experience from start to finish. Clear communication and offered discounts by asking good questions. The agent that set me up with the policy was excellent. I may even have a referral for her already. Thanks for the peace of mind.

I have used Choice several times and I have not had and issues. Each item was fix in a timely manner. Glad I have them as my home warranty company. The quick turnaround for a service call is also great.

I was recommended to your company by a close friend. The sign up was very quick, easy and friendly. Within minutes after the business was finished I was emailed the necessary policy and needed information. I have taken time to review the coverage and explanation.

When Delmar ** a sales rep from your company called and took the time to explain everything that was covered under the cost. Knowing now that we have the coverage at my age and being disabled I am at peace of mind now if something happens. We live in the country so having the extra protection on the well and on septic problems was a blessing.

I went online and file my claim and it was answered quicker than I thought. The company that came out did a very good job of getting to the problem I had. It took several days for a company to take my claim. I was able to call and adjust the time to meet my schedule. Person that came out was very professional. Had a mask on and followed the guidelines.

First of all, Christina ** is my rep and she is the BEST!!! Always available...always takes care of my issues. Houston from Loveless HVAC came out today...was very knowledgeable and friendly. Repaired the issue!!!! I have warranties on several properties...Also easy to deal with!!!

Technician..on time, friendly, experienced, easily resolved problem with dishwasher. Notified when “on the way” what else can I say. Totally explained problem and kept me informed as he corrected/fixed problem. Very clean, did not leave a mess. Would definitely recommend company for any appliance repair.

We were assigned a claim number as soon as we turned it in. The repair company contacted us in about an hour and gave us an appointment the same day. They were here when they said they would be and had it fixed within five minutes.

Called to verify coverage, wonderful, helpful lady fixed me right up, even offered to file 2 claims for me! Very courteous, you could hear her smile in her voice. It’s a rarity nowadays to find someone that cares about their work.

This was my first time using my warranty plan. The beginning wasn’t as smooth as I thought it would be. But it turned out ok. The customer service rep I spoke with was pleasant and set up my appointment after it was denied at first. She made the situation more bearable. So it turned out ok.

My refrigerator has been freezing items in the refrigerator section, milk, lemonade, eggs, vegetables. I have had 2 other repairmen out to look at it but they never really fixed it. The Price Appliance repairman was wonderful and knew exactly what was wrong and fixed it.

We were without hot water since Friday, 2/4/22. Choice responded quickly to set an appointment with a provider. The provider scheduling took a couple of days. Choice indicated that no providers were available - likely because it was the weekend (2/5 -2/6). However USA Plumbing was scheduled to arrive on Monday, 2/7/22 between 11 am - 3 pm. The tech came timely and evaluated the issue; which required a part to be ordered with expected delivery in a day or two. This is where the exceptional service came into play. We contacted USA Plumbing and Sewer and they expedited service once the shipment came in on 2/9/22. Within 2 hours of receiving the shipment, the water heater was fixed and my family has hot water during these cold days. The customer service and follow-up from USA Plumbing and Sewer are notable and I would recommend them to anyone in need of services.

Gerald was very professional, personable and knowledgeable! He was extremely thorough and a great salesman! He made the offer too good to pass up. I only hope I can sell it to my husband! Gerald is very good at his job.

Choice emailed to acknowledge my request immediately and the service company emailed the next day. The service was excellent. The problem was solved. Advice was given by a respectful employee. Response time was short and an appointment was set up for only a few days ahead. We were very pleased with the service, and would be happy to have Integrity A/C service again in the future.

Very responsive and accommodating. Sales team was very responsive to my needs and found a policy that was just what I needed. I would definitely recommend them to any other homeowners looking for a home warranty policy. I look forward to working with them.

The man I spoke to that gave me all the information was very courteous and well spoken. I was very satisfied with him and I believe that he was very experienced. He seemed very honest and trustworthy. I believe that I will be treated with care And respect when I do have to call for help.

I was please how quickly a tech was sent out. Very happy with excellent service and even better news that our heat pump was working fine and had no issues to be concerned about. Thank you for responding so quickly.

The WORST most dishonest company I have ever dealt with. I opened a claim for 2 appliances on November 2021 and it has been over 3 month with several technicians cancelling without notice. No shows. Technicians seem to file claims for work that is not done. Stay away from this Home warranty company with No warranty to cover anything.

Sierra Mechanical Heating and Cooling Company Did a excellent job. Dave arrived to my home on time. Dave was respectful and nice. Dave took the time to explain the problem of my furnace and how he will repair my furnace. Dave did excellent work. The furnace was repaired. Thank you Choice Warranty for sending out this company.

The tech was good. He fixed part of the problem but need a part to complete the repairs. That was a week ago. I have called twice and I was told they would call me. I am about to give up and go off warranty to get it fixed.

I am VERY upset with Choice Warranty. I have a diswasher that doesn't work and a technician has been out 3 times. It still doesn't work and the company that has come out to repair the refrigerator has been in touch with Choice. Instead of replacing it they told the company that they need to see that they fix it which may not take care of the problem even now. I will NEVER use Choice again!!!

Unfortunately, I have had a poor experiences because Choice is not replacing items when they confirm it needs to be replaced and has left my home at risk of fire. I will not renew and I will never recommend. Depending who you speak to, will determine what is covered because the language is not clear. I have read my policy from beginning to end and there aren’t clear outlines but when you speak to an agent they tell you what THEY think it means which is not in your favor. I wouldn’t be surprised if the Choice agents are incentivized to undercut its customers.

The repair man was on time. He had the right part and went right to work. He explained what he did and made sure I tried the repair and was satisfied. He was courteous and I would recommend this company again. I am happy with the job.

The technician had already arrived before I had access to the reimbursement information. He was in my basement working on the issue while I was on the phone trying to resolve the issue. I had never filed a claim so was unaware of him having to diagnose the problem and receive authorization prior. He fixed my furnace and completed the authorization form today. I feel that denial of this claim is unreasonable and will file a grievance with the BBB if unresolved. No parts were needed and his charges were very reasonable for the service and amount of time he was at my home.

Thanks to Dillon and Summer Breeze HVAC! Dillon did a great job at our home. He was polite, efficient and explained the problem well. We would use Summer Breeze again. We have had several HVAC companies to do work at our home but they have been the best. Thanks.

The young man I spoke with upon calling for the first time to apply for service was very polite, knowledgeable and patient with me; he answered all my questions. I actually heard about Choice thru my sister Brenda. She had seen the commercial with I believe George Foreman and she expressed to me that she may switch to Choice.

MATT from Opata Plumbing Services was courteous, efficient, and knowledgeable in dealing with my plumbing problem. He diagnosed it immediately and already had the replacement part on his truck. Matt did an excellent repair and all is well here once again.

Follow up from representative and case manager was terrible. Automated system did not work well and give inaccurate information. I corrected it with a representative but it was not up. Unfortunately it caused me to pay a deductible twice. I'm not happy.

Quick resolution from filing a claim to having it resolved. Seamless process. Very pleased with service on all occasions I have had file a claim. Also very friendly and approachable plumber who came out to take care of my issues.

Technician was excellent Prompt,, professional and proficient. The technician has been to my home for other calls on other appliances and was just as expert with all tasks. He makes sure that I understand what is being repaired, why it was malfunctioning and what to do to avoid further malfunction.

The first technician assigned to us had terrible reviews. (Including taking money for parts needed, and then never coming back). We canceled that appointment through Choice, and asked to be reassigned someone different. The second technician we were assigned had great reviews, and did an awesome job. My preference is that Choice chose higher rated techs to work with so their customers are confident with the experience.

I had not used my microwave for months because it was making a snapping and scratching poppy kind of noise. This microwave is a built in, over the range that came with the manufactured home I purchased new in 2006. So it is 16 years old, never had any problems with it. I was afraid to use it for anything other than the light, fan or clock/timer. I contacted Choice Home Warranty and an appointment was made with Sears Home Services. Anthony braved the Michigan snow and ice and listened to me concerning the issue with the microwave. He was very polite and understanding. He put some water in it, and it worked. I felt really stupid.

Claim filed and 24 hours later a friendly and familiar plumber was at my home. He called in advance and gave me notice. He made the replacement and checked for other leaks. Excellent experience. Would recommend. Yup. Yes. Yummy. Hunka hunka.

The tech who came and repaired the faucet was great. He was prompt, respected my home, fixed the issue. I give him a 5 of 5. I was not happy with the first company who did not show up because it was raining.

Choice has been wonderful, having problems with our heating system. They dispatched a service tech right away and tech found the problem. They will be back within two days to put part in which caused the problem. Hopefully it will be fixed today. Anyone looking for a home warranty should go with Choice. I could not ask for better, other may say they are the best. So far Choice is wonderful and the best.

Tech. came out found the problem and ordered the part! Dev was on time and very nice and professional! Very nice young man! The time of my appt changed but I was informed of every time change! It was earlier and not later! I have 3 fur babies and Dev was I phased by them!

Even though our house was newly rehabbed, we ran into a few things that were unexpected and thankfully, we were covered! The customer service is fantastic and so are the technicians. I would recommend CHW to anyone buying a home - new or old. It pays for itself with just one thing gone wrong.

I’m always very impressed with how quickly Choice Warranty handles my claims and how easy it is to file a claim. They send qualified and polite technicians to handle the problem as quickly and efficiently as possible. I always recommend CW to all my family and friends.

Jo is a real professional. He fixed the problem even though it was a difficult problem. Very polite and easygoing. He had a great deal of knowledge about our unit and knew what was wrong immediately. He also represented his company very well.

Troy ** was very good and concise, I hope your company turns out as good as him. Plan pricing with senior discount was very good also ... almost too good to be true. I'll look over the paperwork and am looking forward to a beneficial partnership for all of us.

We were very pleased with the plumbing work done by Chad ** with Mr Smiths. Very polite, professional and did a great job unclogging our kitchen sink. He also called ahead of time to say he was on his way.

I put in a claim before 7am this morning online. I received a message advising me that it won't be dispatched on until tomorrow. It's cold and we are senior citizens with medical problems,and we need it repaired as soon as possible.

Zero credit on my two faucets... Not good....I paid good money for the policy and also paid the tech 65.00 to be told I need to pay someone else to repair my faucets that you will not cover... That is not what I signed up for. The dryer repair guy fixed the dryer quickly... He is great.

The last two claims I have put in one for a/c unit the second for hot water heater have been denied. The one for the a/c unit I was told I was going to be sued by the company Choice hired to do the work because choice was not paying them after two months. So I got new a/c units that I paid for myself. The hot water heater was denied because choice doesn't cover the tank which choice said is leaking but the company doing the work said nothing about the tank leaking. I'm just very disappointed and wondering why I even have choice if every claim is going to be denied.

Worked with Customer Service Rep Doug who did all in his power to assist me in making an intelligent decision on starting up Choice Home Warranty at my location in CA. I will definitely give him an "A" for effort!

I am waiting to hear when I will get the new dishwasher or whether the parts were found For repair. I was not told when to expect to hear. Do you Know long this should take until I get the service I requested? How long will this take? I did not suppose it would take this long.

I was pleased to have a technician assigned to my claim so quickly. The technician was courteous, knowledgeable, and professional. My furnace was inspected and repaired within 45 minutes. The HVAC company followed up with a filly description and receipt later that day.

I have had 2 claims for repairs to my HVAC. Choice denied them BOTH! After much arguing they finally paid a small portion on the first repair caused by a worn out bearing in the fan motor. The technician they sent was great and very patient with the situation. The second claim they have denied to the service vendor but have not contacted me at all since assigning the claim. They were very quick to take my money but my experience with actually getting repairs covered is horrible! I am considering cancelling the contract and asking for a refund.

Just signed up for a second plan for an additional property I purchased. Choice Warranty is the best service out there and highly recommended to anyone looking for a reliable and affordable home warranty company. They have the best customer service and setting up service is easy whether you call or online.

The technician was excellent but Choice warranty failed to give correct cost of fan. Very low price unable to get in market. Minimum price for fan with 62 inch size with 5 blades. Also with big light and remote control. Choice warranty always gives such problems.

Malcolm was very professional and informative. Answered all of our questions and was very helpful. My husband is a disabled veteran and we took out the six year plan. We would recommend doing business with Choice due to the help Malcolm gave us.

My overall phone conversation was a very good experience, very informative, very courteous, very knowledgeable. I would recommend to friend and family. The price was very affordable and competitive. I was very satisfied. I thought the phone accountant was very respectful and pleasant.

I have had Choice Home Warranty for about eight years. I am happy with the service and the coverage. You can file a claim either by internet or speaking with a person. Having this warranty enables a security that your home will be cared for.

CHW has been excellent in providing service to me. The customer service representatives have been nothing but superb. I would definitely recommend them as an organization that is honest, does what they say they’re going to do and stay loyal to their customers.

Rozelle from All Out Service came out and got my furnace running properly. He is a very kind, knowledgeable, courteous and respectful gentleman. He took his time explaining everything to me and I appreciate it greatly. I would highly recommend him to anyone. Thank you Choice Home Warranty!

Eliot called, we talked and decided on my fees for my new home. I had previously been a member of “Home choice” for a few years and knew I would be better off with this coverage. Eliot was very helpful and patient with me. He didn’t pressure me to make a decision and he gave me the info. I will recommend to who wants a home protection.

After three reschedule tech came. This was due to family situations. He was courteous, job was completed in a satisfactory time. He needs to get an update GPS, he got lost finding our home. This is the only comment I will make. HE did a good job, We are satisfied.

The spring to our garage door broke and we were unable to open the door to get our cars out. I sent Choice the request for service and the tech cameras out the next morning at 7 and had the spring replaced in about an hour. Great service.

Great and rapid service. S & M Garage Doors, LLC. was on time and communication was great. Ease and peace of mind that I just need to submit a quick claim to a single source for all of my house repairs.

Lawrence ** disconnected a fan at the Crawl Space. It appears that the vibrating noise was coming from the running fan. Mr. ** said since the crawl space is dry, the fan is not needed. However, I think the working fan should be there in case the crawl space is wet.

Technician (Keith) expertly examined the heater that had leaked some sediment. He determined that the heater was still in good working order but needed a valve replacement. Keith then removed the release pipe and valve. Vacuumed the piping to remove the wetness and installed the new valve. He suggested we check the heater monthly but the heater was in good working order.

Isdan Plumbing Plumbing and AC is knowledgeable, fast and friendly. He will get it right the first time. He arrived on time, even explained the work in detail and had home home repaired in no time. 2 thumbs up! I will refer him to other jobs for sure. I have used him in the past for other jobs and those were done great as well.

The technician dispatched to our issue was very personable as well as really knowing his stuff. This is our first claim with Choice and if this issue is any indication of the service they provide, we will remain customers for years to come.

My heating system was overheating and the fan blower motor was on constantly. The thermoset set temperature was not achieved by the system. EMS Technician diagnosed the problem as a rectangular hole in the main duct box. So I had to tape the large hole with mastic tape which corrected the problem for now.

The technician that was sent was knowledgeable and clearly explained the issues with my heating and air unit. He also found holes in the furnace area that I was not aware of since buying the home six months ago, but Choice Home Warranty wouldn't cover repairs for that because it wasn't considered "normal wear and tear".

I tried reaching your customer service department to find out how my claim was progressing and I was put on hold with your repeated message for 20 minutes and then I was disconnected. I tried it again, waited 10 minutes more and finally gave up. You need more operators to handle the volume of calls.

Good service, knowledgeable employee who wanted to make sure we were happy with the work he did at our home. He pointed out how to best operate the appliance for maximum performance. He was very personable and would highly recommend for future service needs.

To get a new water heater that took FOUR days with numerous calls to them and also have to pay $450 out of pocket is unacceptable. You speak to foreigners, get the runaround and no one seems to know what they are doing or get your claim resolved in a timely manner. I will cancel this plan ASAP. Definitely NOT recommended!

I was very disappointed when I had to have my faucet replaced. I did not have a real expensive one to begin with but it was heavy duty and larger than the one they replaced it with. The new one is so cheap looking. I am ashamed of it. It doesn’t even have the spray feature my had. Home warranty sounds good until you have to replace something then you never never get the quality you had, of course unless you pay a difference. I am not happy and probably won’t renew. I have been told by others it’s not worth paying for Home Warranty Ins, that’s how I am feeling now.

The technician was very nice and knowledgeable. The refrigerator cooling function was repaired, however, all functions weren't tested before the technician left. The ice maker is no longer working, but it was working before the repair. I would like if the technician were able to finish the job.

Our downstairs heating was not working and so we called CHW who promised to send out a technician in 2 days to check out the problem. Once the technician finished with his assessment, and requested approval from CHW to proceed, it took CHW almost 24 hours to respond and approve for the part to be replaced. Now we have been told that it is going to take another week to resolve a heating problem in this weather.

Neither of the items above could be repaired economically. I accepted to get an e-check for Lowes. All went smoothly, but I prefer to buy items at stores of my own choosing. In addition, I prefer to talk to a human, not recorded messages. There were several instances on both of the items above where Sears did not act in my best interests. But I must say that the technicians were friendly. For my washer it took from 10/11/21 to 12/22/21 to resolve, and for my freezer from 7/26/21 to 9/28/21. This is a very long time for an appliance that I depend upon to be out to service. A big item concerning these long periods is the 30 day waiting period for the e-check.

I had an issue with my central heater just as it was getting cold. My goodness - the heater blew cold air. The first company came out - cleaned it and it worked for about two days. Called back and company 2 came out - bam!!! All went well. I was apprehensive- but about three later we are warm and safe. Thank you.

Victor knows his stuff. Excellent presentation. We’ve had Choice for years, and they have exceeded our expectations. We’ve never been disappointed and that’s why we just renewed our contract for another six years. We look forward to many more years of positive experiences.

The lady who signed me up for the home warranty over the phone was pleasant, courteous, and clearly explained all our options. She waited patiently as I discussed the optional coverage items with my husband. I did not have a lot of time to spare, and she was to the point, but she gave me plenty of time to ask my questions.

I noticed that my address is incorrect, and in the email it asked me to check the information (I did and it's wrong) but this is not monitored.? But speaking with Rashawn ** he was very helpful and I was very happy with him.

The agent I spoke with, Mr. Sal **, was very detailed, informative, helpful, and kind in getting the home warranty. I’m very grateful for his assistance. He informed me that Choice covers all of the U. S. So I will definitely recommend this to my family and friends.

I felt like this was a very sales-y push. I am just switching over to your company and it felt very forced. I also don't appreciate being told my contract would be adjusted to start sooner and to respond to an email that I didn't receive timely. I paid timely and was told the 30 day wait wouldn't apply if I sent over an inspection report. Here I sit waiting for the email. The guy was nice, but if something isn't going to happen timely...I need to know. Maybe that amount of money isn't a big deal to your company, but it is to me. I feel unsupported right now and this is my first experience. I'm a little disappointed. If I wanted to wait 30 days, I would have stuck with AHS.

On a Friday morning, tried to unsuccessfully open my garage door. Of course, my car was inside the garage. I called Choice Home Warranty and they got me an appointment for Sunday, only two days later. The technician fixed the door and I was "on my way" again. Great service by Choice Home Warranty.

Sales guy was speaking so fast, I had to tell him several time to slow down so I could understand my coverage and co-pays. That was very distasteful. I feel that to properly assist a client, they should first know what is important to me.

Garage door company that came to repair the garage was amazing! He explained the process to me all the way, from the process of dealing with the home warranty company to every step of the way of what he was doing.

He was very knowledgeable and gave me his honest option about safety and cost...Even though the problem wasn't fixed, he did what he could to get it to temporarily work until the actual fix could be approved. He also showed me what the cost would be if it wasn't approved.

I was called about renewing my home warranty policy, and it was done in a quick, but reliable manner. Being offered a discount made renewal more favorable. I now have peace of mind. I feel that the representative did an outstanding job in explaining terms.

Your sales center power calls new customers, 2-4 times in a row when you don't pick up. PEOPLE WORK DURING THE DAY!!! If you get bumped to voicemail, then LEAVE A VOICEMAIL! DUH! - DONT CALL 3 MORE TIMES IN A ROW!!!

We currently have AHS home warranty and we’re thinking about switching to Choice. So when the first customer service associate from Choice called me, I was taken aback by how pushy, demeaning and rude he was. After that call ended, I decided to call the toll free number to speak to another associate who hung up on me when I asked him how much a service fee cost? I called a 3rd time. Spoke with Roger who was kind enough to email me literature on service plans. My first impression terrible. However, Roger could not save the day. We will continue to shop for a new home plan as this one is not our choice.

Yon was very nice and helpful. Sound like very nice company to work with. Hoping if I ever need anything done that will go as good. l heard Choice Home Warranty is very good about doing good jobs. When come to your home.

Waited way too long for CHW to find a technician and finally after two days I had to get my own technician, we couldn't use water because septic tank wires went bad, only to find out it was not covered! I'm very disappointed.

Repair man was wonderful. Parts unavailable. Choice wanted to pay 257.00 dollars. No install fee. Finally able to talk to case manager and upped payment to 357.00 but would have to pay with E-Lowe's card and it would take up to 30 days for card. Poor service.

The Microwave is not working. The young man that came to see what the problem is was very polite, professional. He advised me what the problem is and he stated that parts had to be ordered and he would get back with me.

Contacted CHW in the morning for a noise heard coming from the heating system, they had a technician out by midday to repair it. Bad wire. Heating company gave us 30 days to call back if anything happened again, which it did, 2 days later. They came back out the day after my callback at no extra charge, and fixed the problem. Bad circuit board. Great warranty company sending out great service companies.

My Freezer in my Refrigerator stopped working, they send out a repair man within 24 hr. He was very polite and knew what he was doing. It was not repairable. I am getting credit towards a new one. This company is always on top of their game, now I can go get a new one and not worry about anything happening. I would highly recommend Choice Home Warranty to all my family and friends..

Thermostat was changed. Temp not reading accurate. Had to call in to have checked. The visit fee was $60.00, one month later the fee had increased to $85.00 without any notice. Would like to be notified of call service increase.

Abe who was our customer service agent did a great job giving us a number of choices on which plan we wanted and also letting us know the benefits of each plan. He gave us details on everything and explained everything in detail.

Shopping around for prices and Nathaniel did an AWESOME job in providing me a rate that I couldn't turn down. I would recommend to EVERYONE!! I will definitely be passing along my experience to all family and friends. I am Super Happy I called. The savings is AMAZING!

I put it in a claim this morning. Within 15 minutes a service tech contacted me to let me know that they would be here in a few hours. Although my water heater has not been fixed yet because they haven’t even gotten here yet I am extremely excited how fast the service was for the technician to get a hold of me. Will update when technician is finished.

The technician was awesome. The service from CHW has been disappointing!!! I will not ever recommend your warranty service. This claim has been denied because repair was made at time of service. I also had a claim for leak months back and that plumber repaired when he came. Now that’s not the correct way to get repairs. You have to have YOUR VENDOR come out twice bc you have to approve this. And you assigned the claim 3 different times even though repair was done and you were informed several times on my reply page. Now you won’t pay because repair was also closed when you erroneously reassigned 2 more times. Now I have no recourse for this claim. I’m very upset with the resolutions here. Claim #**. Worst service ever! Beth

I am fairly satisfied to this point with the overall experience. Choice rep was nice. The tech was also nice. My disappointment is with the time frame to get the part and to make the repair. The tech addressed the issue Tues Feb 1st but will not be back to make the repair till Feb 8th.

Your Claims manager Azfar ** was very professional and expeditious in resolving my dispute. The young lady who I spoke with last to take my claim was not at all professional or understanding. I explained my situation as to why I initially answered online my refrigerator was in garage, and called to explain and verify it is in kitchen, she left it as if in garage leading to this claim to be rejected and repairs delayed.

A technician was scheduled immediately when I first put on my claim but didn’t show up. I notified CHW and immediately they reassigned another technician who was very prompt and considerate. Choice Home Warranty is very reliable and convenient to have when things go wrong.

The first time I talk to the sales rep, he was extremely nice and got me a great deal. The second time, when I called with questions, he was snotty, like I was annoying him. My original call I had told him that I wasn’t ready to commit yet because we were trying to get the seller to pay for a year, but he talked me into locking in a good price. I called back to get the full year cost as he only had me pay one month to hold the price. I needed an email with the full price and his contact info so the sellers could contact him to pay the full amount…which they did agree to. But his snotty attitude about me asking him for this info was kind of annoying to me when I explained the whole thing before I even paid the month. If I have any issues, whatsoever, In the sellers being able to pay, I’ll cancel and go with American home warranty or my local company TMI. I’m rating on the deal, not the customer service. 1 star for customer service.

Workers were in and out in no time and did a good job at replacing our garbage disposal. I can only recommend one thing, and that is to insist your workers wear a mask when visiting your clients. They frowned when I asked them to wear a mask before entering our home. His gesture made me feel uncomfortable. Other than that, it's all good.

Absolutely the second worse experience with a Home Owners Warranty company I've ever had. The worst experience I ever had was when I called them for a washer repair. I had to fix it with another company out of my pocket. Save your money, they are terrible.

Gas heater was broke. We had to endure cold in the house for two days before the tech, came. Several things were broke. He fixed all of them. Very professional and happy with the work. Serviceman was knowledgeable and courteous.

I called for help on my garage not opening but my son asked me to cancel the call because he was coming over and he would look at it. So, I called and the person I talk to was Fernando and he was very helpful and he told if I still needed Choice just call back very politely.

We recently came home to a leaking hot water tank. After turning off the power to the tank and cleaning up water, we contacted Choice immediately to request service. Every time WE contacted Choice (they will never call you) there was a different representative with a different account of what was to happen next in the process, how long it would take them to receive the tank, and what we needed to do on our end. It was an unnecessarily difficult process with poor communication from Choice representatives with no apology whatsoever.

On my second repair request refrigerator took 2 weeks because the “wrong part came”. The AC because the “wrong part came“ again. I don’t know how long this one will take since I’m still waiting. Not what I was expecting at all. Would not recommend.

You took long time to SEARCH & locate a contractor to service our Furnace. I called before noon. Contractor/tech called at 8pm. Would not come until next a.m.day. It was very cold. But well worth my 40 a month plan and 75 service fee. Thank you!! It's hard times financially but having heat and being broke is ok!!!

Work was done quickly. Smitty LLC very good company. Thanks for the selecting him. I will like this company in the future repairs. They checked back with me to make sure everything was good. Most companies don’t do that. Thanking your company in advance.

Well this gives me some relief in paying for home repairs as I'm retired and live on a limited income. It's just good to know that if I need it it's there for me instead of using my savings and worrying about how I'm going to pay the bill.

The technician was knowledgeable and courteous. Had me call CHW to have them merge my stove repair ticket with my fridge repair, saving me a deductible and time. The stove repair was rescheduled 3 times. They finished the stove repair and ordered the parts needed for the refrigerator repair.

Had to call twice for services and the response was great. Technician was very polite and explain whatever question I had. I’ve recommended to a couple of my friends and they signed up with you guys! My wife and I are very pleased with the services Choice home warranty has provided!!

Caldera was very easy to work with..Other than being A bit late because of the weather, Louis was very knowledgeable and explained the issue. Advantages of a yearly maintenance program explained. Any issues after the repair, said a phone call is welcome.

Person was prompt and informative of what he was doing and about when he would get reports in to insurance company. Both were very prompt in forwarding a decision. I would most likely suggest this person to my friends and family.

-Abram **

The initial call was for the garage opener which turned out to be the springs, technician replaced and checked the door for us even though we knew it would not be covered and would have to cover the costs. He completed the task and we are well satisfied.

Jeremiah (contractor) did a great job. He was very professional and courteous. He kept me well informed when he will be arriving. I would recommend him to other customers. Has a passion for his job and it shows. Thank you.

I made an online claim Friday for service on heating system. It was during a snow storm. I was told the tech would come of Tuesday. I got a call on Saturday that the tech was ready to come if I was at home.

An appointment was made to fix my heating unit within 10 mins of submitting my claim to Choice! The unit was fixed and working within 12 hours of submitting the claim to Choice. I would recommend this service company and Choice to anyone!

Gerald ** was very helpful and knowledgeable. He helped give us the senior discount and locked in the reduced rate for us. We saved quite a bit over our other home warranty service. I hope we love the service you are going to provide us in the future.

I would give less than one star if I could. Two experiences with this company... fixing a shower valve...the incompetent plumber took a week for this simple job and then didn't even do it right. Then the furnace went out. The first contractor basically wanted to redo the entire hearing system (including ducts) for a mere $12,000. CHW rejected that bid and sent another contractor who had to be talked into even coming out. He turned on a malfunctioning furnace and then left. It ran for a couple of hours and then quit completely. CHW sent him back, and he was a no-show twice.

Ice quit and water accumulated under crisper. Now on 2nd repairman. Waiting on parts. Been 2 wks. Needing improvement to change my rating. Hope to have it repaired soon. Would like to get the repair finished so I can have ice again.

Our dishwasher broke, they seemed it in need of replacement. They offer us $236 to replace it. I decline the offer and wait another week for someone to call me. They up the offer to $350. Frustrating because you cannot even have the cheapest dishwasher available installed for less than $550. Then they tell me it could take 20-30 days to receive the gift card. Still waiting. Waste of time.

The plumber understood that clearing the blocked drain was SUPER IMPORTANT. He worked on making sure he fully cleared the drain, not just to fix it temporarily. He rented a tool from home depot to snake the drain out as far as he could. There were tree roots and greasy gunked up stuff clogging the drain.

I had a broken pipe. The plumber came. He wanted to modify how he fix it. Long story short. I had to pay $300 out of my pocket. When i call to see why I had to pay mainly all the bill, they tell me they don't paid for modification which I was not aware of. What is the use of having you guys. I wanted to cancel my service with you, which I was told I would only received less than than $200. I just renewed on Dec. 28. I will never use you again and I will not recommend your company to anyone. This is my third year. I never file a claim until this year. I have to stay because I will not give my money to your company. When time to renew I will not.

We had the best guy to come. JBB Home Service. It was a bad night. Cold rain with some sleet. He said he would be here before 8 pm and he was. He came and fixed it and the leak. Put in a new garage disposal. We was very impressed and would highly recommend him. He was polite, on time. Very helpful. And was gone before 8 pm.

I called One Call Solutions to see if they could reschedule the appointment time because of a conflict in scheduling, as well as the fact that we needed the door to be working as soon as possible. They were very receptive and responsive. They even offered to have someone come out that evening to fix out. Israel, the technician, arrived on time, was polite and worked very efficiently to replace the springs in a shirt period of time - impressive and would recommend.

Did great coming to repair garbage disposal, when it came time on fixing ice maker took long in getting person to come back to fix it. Other than that I have no complaints on this warranty. Would recommend this warranty to anyone.

My overall experience with the technician assigned to my ticket was excellent. He listened attentively to all my concerns and did a thorough investigation of my electrical panel and electrical outlets and submitted a concise report of his findings to CHW.

Technician was very efficient and pleasant to deal with. Problem with ice maker resolved. Making an appointment was very easy and representative contacted me quickly. If we have any warranty related problems in the future, we will file a claim for service.

Called CW reported problem. Next day contacted by contractor. Made call within a week. Fixed cost my $65 service fee. More important and best-test last claim assigned to contractor who did not show on 3 appointment. Called CW, immediately got a new contractor. Came out and fixed in 2 days.

It isn't 5 stars because you keep sending me "Appointment Updates" in this month of February 2022. This is a mistake. There IS NO claim update. The appointment was Jan 27th and A&K Services showed up and fixed the leak. End of Claim.

James the tech showed up and did his testing and replaced with new unit in about 30 minutes. Awesome. Worked right after new replacement and have had no issues with it. Cost of plan and small service charge makes this program perfect for any homeowner. Ease of mind for sure. Less stress when you already know the outcome of service repair and or replace.

Nick was a very knowledgeable and approachable guy. He ensured that I knew was what going on every step of the way. He was professional and it was obvious he knew what needed to be done. I would definitely recommend Nick and Delta T heating and cooling.

Vince and Tais ** from Garden State were professional, knowledgeable and efficient. They quickly found the problem and notified Choice Home Warranty. We had a decision back on the claim within 15 minutes! I’ve never used a home warranty that was that quick with decisions!

The technician was great and fixed the garage door. Choice says garage doors are covered but read the small print and springs, cables and most of the garage door are not!! I wasted $60 going through Choice. This is not the first time that issue like this have happened. I will be shopping for a new home warranty when this one expires!