Choice Home Warranty Reviews

My first claim with Choice was not a good one. The vendor who came out was great and did a great job, it was the response from Choice Warranty that question why I went with Choice Warranty. Why they choose to deny the claim no one can tell. Me? Very confused!!

Lady who I spoke with was very hard to understand. Things had to be repeated. Automated service was very good. Problem was repeated a number of times and I wasn’t sure the lady ever understood what I was saying. Nothing else is important. I will wait to see how problem is resolved.

The technician arrived to look at my dryer because it was not getting hot. He arrived on time, was wearing a mask, was pleasant, professional and polite. Cleaned up after himself. It was a pleasure having him in my home to help me.

Sears Home Services’ and Choice both have subpar customer service personnel, are hard or almost impossible to reach via telephone and refuse to let you speak with a supervisor. I never received a promised call back. I am hopping for another home warranty alternative.

Appointment was made in a timely manner for my freezer repair. Repairman Mike was friendly, polite and very professional. He made the diagnosis, ordered the part needed and returned 2 days later to install it. Very happy with my experience with CHOICE HOME WARRANTY.

The guy yesterday did a very good job putting on my cold and hot water knobs under the bathroom sink. Now I am waiting to get a new faucet. Thanks for all your help,. When is someone coming, please tell them to call.

I put in a service request to repair a leaking faucet. I received an email confirming a repair date in five days. Shortly after I received a call from the local company saying they could come within the hour! The technician arrived within the hour and the work was completed the same afternoon. The technician was polite and efficient.

The Technician was excellent. He Called and came right over. He was Polite and professional. He explained what he was doing, identified the problem then explained what was needed to complete the repair. He then explained he would be sending his report to Choice Warranty and would be in touch as soon as they responded.

The Electrician fix my problem. He said that I had a loose wire. I was afraid that I had a shortage in that plug in box. I did not use that plug in box for a whole month. The top part of the plug in work fine but the bottom plug did not work. The Electrician came early and I was so thankful for this.

Person on phone was very helpful, made it easy to decide it was a maintenance issue, walk thru what my plan covered. We are very happy with our plan! Very Glad we have this protection, We recommend to all home buyers.

When my garage door broke, I did the claim online, and I got the technician’s appointment next day On my email. He called me and confirmed the appointment before he came and fixed the door in 30 minutes. Choice Home Warranty did everything fast.

The technician was superb, thorough, knowledgeable and kind. Would recommend the company. The office staff was also very helpful. Wish they could service more than one day in the Topeka area but that said, it was worth the wait. Five stars.

Choice Warranty was very good at setting up an appointment and the technician once he arrived was able to diagnose and install new parts in less than an hour. My wife and I were very impressed with the attention and installation of the new parts the technician said were needed. Our unit is working like brand new!! We couldn’t be more happy.

Have had a good experience with CHW till now. Out of the three times that we have called them in for three different issues, there were a few minor hitches, but the Supervisor saw to it that they were dealt with quickly. I would recommend them to friends too as home issues that come can be dealt with these experts that they send out to us.

Yes we are very pleased to be a part of Choice Warranty. The representative Daniel ** was very professional and oriented on our options. I'm so glad I made this move. Thank you so much and we look forward to the future.

Repair of dishwasher at ** It was easy to file a claim, to communicate with the Choice Home Warranty representatives, and to make an appointment. The technician came within the period of time quoted and fixed the dishwasher. Very good service. Thank you.

They called to verify the address that is in a gated community. The technician called to say he would be arriving within 10 minutes, just making it within the allotted time. He quickly assessed the problem and fixed it. Unfortunately the part was not correctly installed so my warranty was invalid. But there's no longer a leak.

The staff helped me on the phone til we got everything needed to have a technician come out to repair my garage door opener. They talked me thru the steps on how to file a claim. Thank you for all the support they gave me. I would recommend Choice Home Warranty to all my friends and family. Thank you again..

We were not sure to take this cost on, but the comprehensive coverage for the numerous home items described for the program monthly price seemed very reasonable and for retirees, who may need some extra assurance while living at home, the purchase of the " Choice Home Warranty" program may be a reasonable and affordable program at the cost offered.. The salesperson was professional and trustworthy with all questions politely answered with backup documentation...provided. Nothing should be blindly purchased, but if there is need for a reasonably priced dependable warranty service for your home..the "Choice Home Warranty" service may be a good solution.

Took two different people to get the correct answer to my problem. The first person gave me incorrect information about my claim, but the second person straightened out the problem. That should answer all your questions about my problem, at least I hope so.

I have had 2 minor claims and each time the claim agent denied with in 30 seconds of my phone call based on wrong assumption. I believe it due to customer service protocol by your company to deny as many claims as possible. My experience with your customer service is lacking credability.

The technician is professional, the best! I know him for many years, he knows his job, plus he cleans the working area so perfectly, not like many others who leave the area so untidy. Mohammed is the best, whom I can trust. He is also friendly.

Excellent customer service. Appointment scheduled timely. Appointment was made within 24 hours. I would refer my friends and family to Choice Home Warranty... One service call is worth the fees. Believe me you cannot go wrong with buying the warranty. It is worth the money for the warranty.

The policy clearly reads that Leaky drains are covered. The representatives have twisted the simplicity of the issue and found a way to convince themselves that it does not say the words "Leaky, Drain." CHW needs to give these screeners a raise for saving the company money, although deceptively. You will have trouble getting me to renew my policy with CHW and I certainly will not refer anyone to CHW.

Salesman Pal was extremely knowledgeable and answered all of my questions without having to ask supervisors for the answers. I feel my needs will be met with this policy and the price is fair. I am confident that I will not need to continue to explore other home warranty companies in the future

Very professional and friendly service. Technician was on time and very knowledgeable. He resolved my issue very quickly. He knew exactly where to begin to investigate the trouble and had no issue resolving it in a timely manner. Highly recommend this service provider.

The technician who visited our house was professional, friendly, communicative and punctual. He went out of his way to be neat and communicate the issue. I Genuinely appreciated the service and would use him in the future.

This process is simple and easy to understand. The company has a wide range of business that are used and I enjoy the fact that they support the local business' in my area. The website is easy to navigate which is nice as well.

I was scheduled for service but company that was sent didn't do a accurate assessment. When Choice and I tried to contact them they wouldn't return any of our attempts. I was told that I was just out of the money I paid and that I would have to pay again for someone else to come out. Then there was needing repairs done and being told that Choice don't do emergency repairs. So I would have to wait a week because that would be the soonest. I was given the ok to schedule it myself. I found a Choice contractor who could come right out. But I was told that it wouldn't be covered because he submitted the paperwork without prior approval, although he was still at my house. My basement was flooding and he said if he waited that there would be a lot more damage. So he did the paperwork while doing the repairs, because he also had other appointments and couldn't return that day. Why pay for a warranty if I keep having so many problems.

The technician was very detailed in diagnosing the issue and explaining how to solve it. She was very thorough in explaining what parts she needed to order to resolve the issue I was having with my dishwasher. She has ordered the parts and my dishwasher will be fixed soon.

Tj was very accomodating and very good at his work. Very personal and explains everything he was doing. Arrived when he said and called ahead to let us know his arrival time. He has been very careful with our appliances and respectful of our time.

Choice is always right there for me when I put a claim in. The contractors they use are licensed, professional, and knowledgeable. Their claims center personnel are always courteous and caring about my issues. I have used other home warranties companies that failed to deliver. Choice, in my opinion, is by far the best!

I appreciate the technician who visited my house to fix the water leak issue under the sink and flush tanks noise issue of couple of rest rooms. There was no valve replaced in the water leak under the sink. It was reported to be a loose connection issue. Some parts were replaced to take care the noise issue of both flush tanks.

Tech did a great job getting us back up and running. He was prompt and did what he said he would do and all is well. Please give this fellow an ataboy. There is not much more I can say except glad we had Choice Warranty.

Tech seemed to really care about the issues we were having. Had to order parts not finished yet. Have no doubt he will make all the repairs, (would give him more stars if I could)... Thanks. Choice seems to deliver with they say and would recommend them to anyone needing Home Warranty as a go-to for help in resolving issues. Thanks again. From North Texas.

I had an upstairs toilet clogged & I called CHW, who sent a qualified plumbing technician. The appointment must have been difficult, because it required 3 scheduled/unfulfilled dates, but eventually it got thoroughly punched-out. It was a pleasure having Kevin, from Mallory Plumbing visit.

Jimmy was not only on time, but early. He was very professional, kind, honest and explained everything to me. I would highly recommend them for all your heating and A/C needs!! Being a Realtor for 12 years now, I've dealt with a lot of technicians and can honestly say, none have been this quick, honest and great to deal with.

Horrific experience with Choice Home Warranty (specifically). They covered nothing. Maximum they payout for additional coverage that cost me $1800, was $300. Basic lack of full disclosure. I would NEVER recommend Choice Home Warranty. This is a 'Buyer beware.' Don't waste your money, organization based on my experience.

Ebo Garage door opener replacement. Scheduling was easy. Rescheduling was a breeze. Technician notified me in advance about his arrival, and showed up on time. Work was done very professionally and with an ease. Will recommend the technician to anyone.

Repairmen were great. However, Choice Home refused to fix my bathroom sink drain. I will appeal. I feel it should be repaired because it's not just a pop up. It involves the entire stopper fixture. The part that is in back of the faucets that pull up the drain.

The representative was very insistent on getting me a package when I said I couldn’t make a big payment and also told me the cost per claim was $75 and reviewing everything now it says $85. I was not told the correct information and planning to cancel.

I put in a claim to have my bathtub fixed....I cannot take a bath, the water will not stay in the tub. I called this in over a week ago and have not heard anything. Is that good service? I have been waiting very patiently but absolutely nothing has happened. Can someone please call me on that claim?

The technician that came to my home was very polite and knowledgeable. He was able to replace the blower fan motor quickly and it is working perfectly. I appreciate the prompt response for repairs by Choice Home Warranty and I appreciate the technician sent to my home. Rita **

My first experience filing a claim presents me with a dilemma. I've had a service contract and a trust relationship with a local HVAC firm. They identified the problem and gave me a quote after spending the time to find out that my thermostat can't be replaced with a generic brand. It must be a Carrier Infinity System one. I am now faced with the dilemma of my trusted contractor knowing I must use someone else if I want to be reimbursed by you. A side dilemma: the contractor you select may compromise my system by selecting a non OEM thermostat. I realize this will not happen every time I file a claim but it's a doozie this first time around.

Replacement price offered was the wholesale price not the retail price for the dishwasher. I would expect to be offered an amount that I could replace my machine. The other option that would be acceptable would be you to order a new machine.

Our current Home Warranty is set to expire in May and we decided to shop around for similar coverage at a better rate than what the renewal was going to be. Saw that Choice Home Warranty had great reviews and decided to give them a call. Spoke with Albert and he spent a lot of time trying to get us the best deal and appropriate coverage. Choice Home Warranty can certainly save home owners a ton of money! So glad that we called!

Our defrost on our refrigerator was not working properly. The technician was able to diagnose the problem to repair our fridge. The technician was great to work and very friendly. He gave tips on how we can keep our fridge running at a optimum level and answer all of our questions about our fridge.

Excellent response rate issuing my service requests to a vendor. The vendor's response rates are excellent with the exception of Sears Home Service, whose response rate has been up to 2 weeks. In some instances, Sears has had to make 4 different visits to finalize the repair. Totally unacceptable. Choice, however, has done a great job making the referrals.

I just signed up for Choice home warranty, and I was impressed with how easily the representative made it, and also very happy with the price quotes that were given. Choice home warranty offers a wide area of coverage plus additional coverage if you choose to, I feel very confident in my choice for choice home coverage.

Honest and trustworthy. Caring and well informed. Yes I would for sure, recommend the company and Shawn to a friend. A very important policy for homeowners. At a reasonable price. The television advertising is responsible for introducing this opportunity to the public.

Denied claim and appeal to cover broken part on a Kenmore washing machine that was 5 years old. Determination was made without discussing with the on-site service technician. CW claimed the broken part was not due to normal wear and tear based on useful life. I feel manipulated and deceived. Buyers beware!

I contacted Choice about a heat pump that was not working in our home. The same day, an appointment was set for a time that Was less than 48 hours, Joe from Cool Heat Guys in Northwest Florida arrived on time and was able to diagnose the problem and make the repair in less than an hour. He was very professional and efficient with the entire process.

Scammers, it is the only word to describe this company. Don't be a fool buying their insurance on the phone explanation, if you read policy before to buy you'll find out they cover nothing but your pocket. They always will have a reason to deny your claim. Don't be a fool. Reviews on on these paid websites do not represent real experience. I have two insured properties, have paid 5 or more years in advance for both of them, made two different claims and both have been denied. My next step would be to claim my money back that I hope would be easier than claiming for service.

I had several choices to choose from. But when I went online to see the ratings for Choice Warranty I found nothing but positive feedback. On top of that when they found we were seniors we were given an even better price quote, so I immediately signed up for their service. Gerald was my rep. He was very professional and knowledgeable.

The service tech who came out to fix the dryer was timely and professional. He figured out what was wrong, ordered the parts and scheduled an appointment to complete the repair. Totally happy! Now, as for the ceiling fan/light, 3 appointments have been scheduled so far, I waited at home during the time windows, and no one ever showed up. When I called the service provided the first 2 said they never accepted the job order and the 3rd said we weren't available, to which I said I was home waiting and even left a message asking what time you thought you might show up. He called me back the next day saying we weren't available, to which I said I was home and if he checked his messages he would see I called him asking when they would arrive. It's been 39 days and I'm still waiting for a service tech appointment that shows up. This lack of service is completely unacceptable.

Not happy that it took so long to get dryer repaired. There were a few trips for the same problem without resolve. When you changed the service to Sears, the job got done but it took too long for that to happen. First delay was to get an appointment, then to order the parts and reschedule the repair. L-K is a good company but I think that on the second call for the same problem, they should have made the temporary fix but ordered the obviously needed parts.

Initial appt. was rescheduled for 1 week later due to weather. On day of appt repairman arrived within the window of time quoted and after diagnosis freon was added to the compressor and system was tested and seems to be working fine. My only issue with this experience was that I did not receive a receipt, and was not asked to sign off on anything like an invoice.

I am very dissatisfied with the customer service I received when I contacted CHW for my washer issues. My first claim was canceled on March 8, 2022 and rescheduled for March 17th. CHW decided to pay for a new washer with an e-gift card from Lowe’s that will come within 30 days. I will have to go to a relative home to wash clothes until my gift card arrives. I would not recommend this home warranty to anyone. If I could select 0 as my rating I would do so.

My AC stopped on Saturday, filed a claim with CHW. I heard from EMS soon after and scheduled service Monday morning. Lonnie was the technician that contacted and arrived with advanced call just as he said. I was afraid there would be very bad news but it turned out to be a simple fix, when you know what you are doing, made the repair and gone in less than 30 minutes. Totally satisfied with this service.

We were having problem with our garage door. It would not go up all the way. I spoke with the technician over the phone as well as, sent pictures. The technician came out promptly and knew exactly what the problem was. The work was done swiftly.

Technician was competent, efficient, and diagnosed the issues. He let us know when he would be arriving and was relatively timely. He listened to our concerns and then checked the dishwasher while it was operating as well as before the cycle began.

The technician who came to repair my plumbing issue was professional, polite, and courteous. He explained what was wrong, what it was going to take to fix it and did so in only a few hours. Toilets would not flush.

The technician was great, confirmed that the compressor was bad. Highly recommend the technician. Choice Home Warranty on the other hand I will not recommend to anyone at this point. I thought that my refrigerator would be replaced but instead they offer me less than half what it will cost to replace the fridge. The person assigned to settle the clam kept saying that they are only required to provide a product that is the same size and has the same features as what I have. That is fine but with what they offer I cannot get but an apartment size refrigerator.

Great service excellent response time very thorough fair cost as promised. There was a problem with payment which was overlooked till the following day to be resolved. The responding company happened to be EMS HOME WARRANTY CHOICE REPAIR were very cordial in being patient to allow payment issues with credit card and internet problems occurring during attempts for payment of services done to restore central ac to function normally again. Problem was explained in simple terms with an explanation and demonstration of preventive methods for maintaining ac unit.

We have an HVAC unit that was installed (outside) as a replacement, unfortunately, we have had to call in with CHW 4 times for service on this "new" since then with the most recent call today. We actually called the request in four days ago but we never received an acknowledgment on this latest service request.

It took two weeks in the dead of winter before you could get a technician to correct the problem. This is much too long to wait for a heating problem to be fixed in the winter. The technician was great - but the wait was too long.

We were very happy with the technician, David **, who fixed the problem perfectly. He was very efficient and solved the problem promptly. We would recommend David and his company any time someone needs assistance on any home related problems. He is very professional and extremely courteous. Thank you.

Seems I am overpaying for coverage, when I will only receive patching of a leak instead of replacing the broken part. It's not like I'm asking to have the entire system replaced, only the leaking part that will (most likely) leak again and cost more money in the long run. Very disappointing and short sighted. When I pushed back, I discovered that CHW had already made up their minds and in spite of being contacted by their resolution people, I have no say in the matter. The call is only a move to make me feel better about the situation. I can see the issue will not be resolved to my satisfaction.

Air conditioner heat pump, very knowledgeable. Had several people try to repair, really knew what he was doing, very clean and neat. Would recommend to others. Unit was very hard to fix, wouldn’t give up. Kept working to it was repaired. I really appreciated that.

I was very happy with the quick turnaround from the time I filed the claim until the time the service technician came. He was friendly and knowledgeable and took care of the issue. I definitely plan on renewing my Choice Home Warranty.

The technician from M.R. company was extremely knowledgeable and skilled. He really thought for his customer. There was a common part needed to be replaced and he tried very hard to find the part so we did not have to stay in the cold. We probably are still in cold without his effort.

Anthony & Son Indoor Air Quality, LLC. was very profession and did an excellent job fixing the issues we had with the HVAC system. The tech person explained us the issues which we appreciated. We highly recommend this company. I hope Choice Home Warranty selects all the vendors like Anthony & Sons who provides excellent service!

Con- Really long appointment window. 8a-5p so I had to be home all day. Pro- The tech texted in the afternoon to let me know his was on the way. The tech was polite, professional and very focused on keeping everything clean. He was fast and had the replacement part on his truck. He tested multiple times to confirm everything about the microwave was functioning before he left. Absolutely a good experience.

I received an email that said my service fee would be $75. When I spoke to customer service they said that it would be $85. I don't understand this. I know it's only $10, but why pay more than my email stated. Thanks for looking into this.

My renter was happy with the gentleman except that he informed me I was supposed to make the deductible check out to him personally rather than to his company. I would have appreciated knowing that ahead of time as I had dropped off a check with my renter to give to him.

Zach was helpful and knowledgeable. He called ahead of time and he showed up during the time window that was given. He diagnosed the issue without any issues and was courteous, he explained the process with CHW and how long it might take to hear back on approval.

I was shopping online for a home warranty and Robbie promptly called me. What a great asset to your company. He explained everything about your company and how the warranty works. I will definitely recommend your company and Robbie. Of course we signed up immediately with Robbie.

The trouble started right at the beginning with scheduling. Once we figured out Home Choice had an incorrect email for me (required 2 different calls), the plumber assigned to my case didn't show up for the first appointment. Just didn't show up. I'm not sure he would have stopped by if I hadn't called the main line to confirm the second appointment. The plumber who arrived quickly identified the issue but Home Choice declined to cover the work. So, for all that trouble I'm out $65 service fee and I have to find someone to fix the problem.

I have made two claims with my warranty and can say I am very pleased with the outcome. The technicians were amazing and choosing Choice was a good decision. I first had a locksmith out to change four locks to my home and then my cooktop oven fixed that had a bad circuit board. The process to file a claim is easy and the customer service is responsive. I hope to continue a good relationship with them and would recommend them highly.

I was very satisfied with the service I received it. They did a very good work. Technicians were excellent very polite and professionals, they explained me everything about their work. I would recommend them to my friends and neighbors. Thank you so much for the good service.

From the time I emailed Choice Home Warranty, to the response time that I was contacted by the repair company, everything was handled professionally and proficiently. I was impressed to say the least. The repair company, Topline Doors, came when they said they would, explained in detail what was wrong and repaired the garage door. I was even given a 1 year warranty on the repair. Kudos Topline Doors and Choice Home Warranty!

Claim was very quick and fair. I have had 3 claims and all went well. I would recommend this company if you need a warranty on your home. Too many companies just get you to purchase and when you have a claim. You have a problem dealing with it but not this company.

Lack of hot water in main bathroom sink...Required replacement. I was reimbursed for the full amount of the replacement. We have been with Choice Home Warranty for over 10 years and trust they will take care of our home systems.

I was pleased with the assistance I received from Phil **. He was knowledgeable, answered my questions and presented various offers for me to consider. Mr. ** was very personable and patient. Thank you very much, Phil, for your assistance and patience. I have nothing else to say.

Repairman couldn't find anything wrong. We have had problems for months of the washer starting and stopping multiple times before it would run. I don't know why he couldn't find anything wrong with it today.

My dryer stopped last night around 8pm. I requested my first ever claim since I am a new customer. When I woke up this morning I was pleased to see an email with an appointment scheduled. Your company was referred by a friend and I am very pleased with the service so far.

Sonny was helpful and courteous with available options available. Price was competitive. Website is also clear and detailed. Hoping I don’t need a service call but peace of mind is worth the monthly cost. A better time to review is after a service call.

Very very good service. They care. Oh was very pleased with the service. They were prompt and very professional. I was very happy that I retained their service. I would recommend to anyone. Feel free to call if you need or want any more information.

I was not expecting to receive monies for a new washer. I am very happy to know that I could purchase a washer with help from Choice. The company that came out to start the repair process were friendly and explained to me that I need a new motor part. I am very happy with the results.

Lydia and OJ were extremely helpful in finding a resolution to the issues with my dishwasher. I would like to thank them for being so knowledgeable. I had multiple problems with finding a way to fix my machine and they helped.

This review is for the quick response I received from the time I reported a problem until I was given an appointment for the repair. Within a half hour I was given an appointment for the next day. That is good service. I will give an update after the service is complete.

Assigned to a case manager who never replies to emails or return calls and when I call the main line to explain my situation was told I already have a case manager assigned to me and will not be able to speak to another manager. Thought he was kidding but darn did he held on to that spiel even after I asked to be transferred to the cancellation department. Just total unprofessionalism, I didn't pay my monthly charges to be treated like an aggressive beggar.

Filter not working and freezer it freezing. Tried to change filter. Not able to and could not clear door. Tried to correct but wire came out and could not change filter. Called and was told a claim would be set up.

So far everything is falling into place and I am happy. I filed the claim at 1130 and by noon I had a technician scheduled to be here on Thursday. That's pretty rapid service. If everything else falls into place as rapidly I'll be a very happy camper. Ask me again after the job is complete.

Choice Home Warranty is a great company when they are trying to get you to sign a long contract. However when it comes time to use their service they do not follow their verbal commitments. I had American Home Shield years ago but when contacted by Choice it seemed like an awesome company. So wrong and I will be returning to America Home shield for actual coverage without the small print or uncovered items.

I was very pleased with the way I was handled, my questions answered and the politeness of the agent. (Can not remember his name) Pricing is reasonable with the amount of coverage given to the appliances. Look forward to doing business with Choice Home Warranty.

Repairman was fast and efficient. Did a great job. He arrived early and he explained what was wrong with the dryer and what he had to replace. He finished the job in about twenty minutes. He then turned on the dryer to make sure it was working properly.

Everything I need help with, Choice Home Warranty says "that part is not covered", "we don't pay for that". They send out a tech, requiring me to spend 45.00 knowing they are not going to cover it. I paid 1850.00 upfront for 5 years and they get out of covering anything! They don't even make the part anymore required to fix my freezer but it's still not covered!!

After the first scheduled tech was not showing up on the scheduled day, I contacted Choice. They found another company to come out and diagnose the oven problems. This company C&C was on time, polite and explained everything. Was very grateful they were here.

Sam ** did a great job helping me find the right home warranty and also gave me options to save a lot of money which I took advantage of. I really liked his clear explanations of how each option could help me but I never felt "pushed" into any particular one. He allowed me to ask questions and then chose the one which I felt best met my needs. Wonderful experience!

They were really great. Did a great job and told me some things that would help with my issue. I would recommend them to anyone! Did not leave a mess and brought me in to explain what the issue had been.

A water leak developed in my bathroom and master closet next to my bathroom last week. I reported this incident to Choice Home Warranty who scheduled a plumbing service to come to my home to assess the damages. The plumbers arrived on 3/28/22 and quickly diagnosed the problem. They informed Choice Home Warranty of their findings and waited to see if my warranty would cover the damages. We were told the damages would not be covered by my warranty and I could ask for an appeal of the denial. I had a water leak in my home that needed to be fixed immediately, I did not have time to wait for someone else to come to my home who may well have have denied the claim themselves. I have no plans to renew my home warranty with this company. If I need a plumbing service in the future, I will absolutely use the company that was sent to my house. They were excellent.

Choice took months to get someone to my home for HVAC issues. I do not recommend Choice at this point. Choice makes it difficult for contractors, so therefore none of them in my area will work for them. The tech that eventually made it out was great.

I spoke with a gentleman named Jimmy. He was very professional and did not pressure me. He explained everything to me and answered all of my questions so I could understand them. I truly appreciated his help in making my decision to join Choice Warranty. A great big thank you to Jimmy. He is an outstanding employee.

Our service guy was awesome. Very helpful and arrived on time and had a rapid diagnosis. He was very knowledgeable about my refrigerator and answered all my questions. He had to order the part which only took 2 days and our fridge works great. Thanks for an awesome job. Well done.

Wow.. what can I say.. entered repair needed at 9pm Sunday and fixed 10am Monday! What else needs to be said!!! Super fast response… Tech called in for approval on needed parts… Received ok in 10 minutes and completed repair.. all in under an hour! Wow! Highly recommended.

I called about my Refrigerator and they got on it right away. I got a claim number and an appointment within 1 hour. I interacted with a computer and it did just great. I was really impressed with this kind of service. Thank you.

Giovanni is my service repair person and he is awesome. I had to make two different claims for my home and the claims account person notified me that I only need to pay one service fee even though there are two claims. When Giovanni came he was very professional on time and was able to identify the issues right away. He called me to notify me each time for each claim and service was impeccable!!! I highly recommend Choice Home Warranty!

The customer service gentleman I talk to was really nice. He told me about your specials but I choose to keep the one I chose from last year and the 2 months free extra. I really like the plan I chose.

They were very easy to work with and gave the best pricing for home warranties when I was shopping around. Also they offer pretty much everything else other companies offer for a lower price. They even offered very good deals for more than 1 year but at the current time was more than I wanted to pay but maybe later.

They would not give a senior citizen discount. They would only give me a break if I paid for the whole year upfront. Money is tight and can't afford a whole year upfront. Please offer me a break on the monthly charge for a senior citizen.

The service person came out to the garage and he knew what the problem was. He made a few measurements along with his notes and went out to his truck where he had the exact part. He explained what the issue was, he had the correct part and it would take about 45 minutes and he would have the job completed. Exactly 45 minutes and now works perfectly.

Call For A Quote And The Fellow Was Well Knowledgeable And Answered My Question Well!! I Called Because I Saw A commercial on television and I said That Sounds Like A Good Plan So...I Called And The PHONE Call Was Very Quick.

I have a very smooth and pleasant experience with the sales team and they gave me a very competitive price for their contract. The representative was very courteous and understand my requirements and suggested me the right solution which fit my requirement.

I changed from AHS to Choice because I felt the plan looked better. Brandon was very knowledgeable, not pushy, and answered all of my questions. I saved a lot of money by signing up for the 3 1/2 year plan. I canceled my other policy with another company that day so I did not even have a 30 day waiting period. Gets a 5 star review from me..

Very professional person. Good understanding of the problem. Very efficient, very pleasant. One call, one person, easy to report the problem. Good experience to date with Choice Warranty company. Good company to do business with. No complaints to date. Would recommend to family and friends.

We are very pleased with the quick response regarding our A/C service call. We come to find out that our A/C unit needs to be replaced. Ramon the technician for H A/C - Pembroke Pines is very professional and knowledgeable. We also want to add that HW responded quickly with the response of replacing the unit and explaining the process in the steps needed to be taken to process the replacement quickly. We are grateful for the quick turnaround because HOT days are here.

Response from Choice Home Warranty was very fast and good (much better than my last home warranty company). Received a call from the Plumb Rite Plumbing within 2 hours. Service call was the next day - due to a cancellation. Very good service.

I filed a claim on March 7th and appointments were made for a technician to arrive on March 16th and March 27th. Neither technician showed up on the scheduled date. It has now been 3 weeks since I filed the claim and nothing has been done to correct the problem.

Am very happy so far with the service offered by Choice Home Warranty. I called on a Sunday afternoon about a problem with my garage door. The call was answered very quickly by a representative. He created a claim-form, and within minutes I received an email from a service technician confirming a service visit for Tuesday. I understand, of course, that things don't normally go so fast. The official line is that "you will receive a call or email from a technician within 24 hours". It just so happened that for this particular claim, I got the service confirmation very quickly. I hope that the actual service from the technician goes as smoothly as my interaction with Choice Home Warranty.

The customer service agent was very professional and I received her email minutes after we talked. The wait time was within 5 minutes to have a real person answer the phone. I would be happy to recommend Choice Home Warranty to any of my friends. Thanks John **.

Our A/C stopped working mid afternoon on a Sunday.. I called Choice home and the gentleman that took our information was very prompt and professional.. He informed us it would take up to 24 hours for a technician to contact us.. Within an hour I received an email letting us know a technician was on his way!! It was really getting hot in the house!! So thankful we have Choice Home Warranty for these unexpected events.

My advisor was both knowledgeable and attempted to provide me the best value for my needs. He offered as much help as possible and made the process very simple for me to complete. I hope the next years will find any response for service as positive as my first experience.

I been with Choice home warranty more than four years, they respond right away, so far so good, My washer broken. I don't know why but, Nice they will give me to get almost half price my washer and I will buy new one.

We were satisfied beyond belief with the appliance repairman, Jerry **, with Home Appliance Repair. Thank you so much for sending a well qualified and very nice person to do our repairs. If we ever have to have another appliance repair, we will certainly request Jerry.

(1) Quick diagnosis of leak on washer resulted in ordering a small part. We will await the receipt of the part to complete. (2) Quick repair of refrigerator is complete and operating well. Technician was proficient in operations and maintenance of both appliances in our home.

The Technician you sent was impressive in that he gave us notice when he would come. He was on time, wore booties, and knew what he was doing. He also had the needed part to complete the job. He covered the job in quick order.

I didn't appreciate the fake appointment times that were emailed to me by Choice. Apparently the 11am-3pm time on Saturday you originally stated in an email to me & your most recent email claiming to reset my appointment to a Tuesday 3-8pm time were illusionary. The actual repair company has contacted me and set my real appointment to Wed 8am to 12pm. The illusionary appointment notices from Choice caused me to cancel meetings & wasted my time.

I recently purchased my home only to discover that the water heater in my new home it’s not working to his fullest potential. Thank goodness that we have a home warranty protection through Choice home warranty. They sent someone To our home in a couple of days to assess the situation.

The guy I'm sorry I didn't remember his name but he was really nice and explained everything to me. I've heard about the Choice home program and since I'm divorced I can't do a lot of things and I the way things are going up I wouldn't have the money to pay for new things that break down. I can worry about one less thing.

Recently my washer and refrigerator started acting up (different occasions). Glad I had a home warranty from Choice Home Warranty. Technician came out to look at the washer and found that a part was needed and assured my daughter that it would come in 3-4 days, well we're going on week 4 with no part and no call as to when my washer will be fixed. My refrigerator was acting up on week 2 of my washer part wait, took 4 days to get a techinican to come out and troubleshoot my refrigerator only to find they don't carry the part either and I was just informed that my part is coming in on April 14 (almost a 3 week wait) add on the wait to get the technician out and we're looking at 4 weeks without a refrigerator and washer. Glad I had the warranty but if this is how it's going to be every time something breaks, I may as well not gotten the warranty and just bought new appliances when I ran into these problems. I realize that repair technicians can't fix everything all the time due to parts availability, but twice in a row is frustrating as heck!

The service man done a great job checking out the system and narrowed it down to thermostat. If The part has come in I have failed to get the message. I’m assuming the part is not in yet. I liked the service man. He was very polite and knew what he was doing. Thank you.

All of the issues were not resolved. There is still a light fixture that was not repaired. However the technician suggested to resolve the issue through him without Choice Warranty. I was told that my repair was denied after paying $65.00.

Repair person was good, timely, and efficient. An allocated reimbursement for dishwasher. Helpful but not a replacement. Repairman a week ago and I have still not received gift card which must be used at Lowe's to help purchase a new dishwasher. The gift card is done through email, mailing it would have faster!

CHW has always been prompt to respond and expedite my claims. I will recommend them to friends. I recently turned in a claim for my stove and when they tried to replace a part, they couldn't, so they helped me buy a new one.

The technician was great and diagnosed the washer as a bad transmission. He said it would cost 6-7 hundred to fix, so it’s a buy out. When I signed up with Choice, they said they will replace the current value of my appliances. Well you show me where in today’s world where I can buy a new washer for the $343 dollars you offered. I will not be renewing my policy with you. That is twice I’ve been scammed by Choice Warranty.

CHW handled my request for repair extremely well and very expeditiously. Repairman called ahead of time and requested that it be ok to arrive the day before the scheduled appointment time. He was equally fast and professional. Although he did not make an actual repair, he gave us a good indication of what was the cause of our complaint and while demonstrating operation, could not duplicate the original problem.

Nice guy, he knew his stuff. The new lights are very bright. It didn't take very long to install them. Hopefully we won't have any more issues in the future. We are having him price out some future projects that we are thinking of having done.

Customer service agent went above and beyond to assist me. Ana was respectful, used my name when speaking to me. When advising options and terms I was able to understand her clearly and best of all not pushy. I trust going forward my customer service experience will be just as exceptional!

Agent handled my claim very efficiently and was very very nice. I was amazed at just how knowledgeable and helpful she was with everything. We really didn't know if we would have a problem making a claim since this was our first. But I was very happy with my results.

Thank you for adjusting the mechanism on the toilet. It was a simple fix and thank you so much. This could have been a major line issue but the tech started with the simple fixes first. Thank you again for a speedy service call and courteous and professional manner.

xThese breakdowns happened within three weeks and they were taken care of by Choice Home Warranty within 2 weeks and we were very pleased with their quick taking care of our problem. We would recommend Choice Home Warranty to any home owner. This is definitely the quickest any problem has been taken care of quickest of any other Home warranty.

Everything is good just like they said. No problems whatever anything. Definitely recommend did recommend to family members who already signed up. Had other warranty companies did not like them in the past. Definitely a good company to go with Choice Warranty.

Timmy and Esther were both very personable and competent. The time block given for their arrival was from 7-11a, but they didn't arrive until 1130a. That didn't present a problem for us but it would have been better had they arrived earlier.

The best thing I don’t need to search which a/c company. They don’t over charge me, home warranty will take care the case, I just pay one time service fee even they might need to come back again for the same problem. I love it.

I called in the Claim about 6 or 7 o'clock on Wed evening and had an appointment set for the very next day. Arrived on time and spent maybe 30 minutes or so replacing a bad activater switch and was gone. Great service all the way around.

Super easy process to submit a claim and get the issue fixed and get the follow up, you don't even need to do a thing. I am really impressed with the customer service and fast response on claims. Will for sure recommend and will continue to renew.

Jon **, of Grayhawk Plumbing, was clearly knowledgeable; explained what was wrong with unit; explained the warranty process from his point of view; offered options; and was extremely professional. Jon provided me with additional contact information and timeline. Well done.

I submitted a claim online at 9:00 and Choice had a technician schedule before I woke up the next morning. The Tech kept in contact with me regarding arrival which was important to me since I had to leave work to meet him. He was very courteous and knowledgeable about my ac issue. Job was completed in a very timely manner.

My A/C stopped working one morning. I contacted Choice Home Warranty and scheduled a service call for the following day. The tech came out on time, was personable, knowledgeable, and articulate. He took care of my problem quickly and explained everything in layman's terms. I would happily recommend this tech for my A/C repairs.

From the start of documenting the warranty service request to acknowledging the request to scheduling to communication to the service technician to professionalism to explanation of issue to the repair has been a seamless process. Thank you Tony and his colleague.

I had a regular checkup on my HVAC system, they suggested I have the fan motor replaced and contactor. Choice Home Warranty sent someone out within 2 days of my opening a claim ticket and it was fixed. Thank you.

Every time I have put in a service request you send me an email telling me I can pay to fix the issue and you will reimburse me, the problem with that is I live on a fixed budget and can not afford to use this option.

The technician told me that the furnace needed to be replaced because it was making a loud noise and it was 21 years old. Your Co. didn’t approve it! He said that Carbon Monoxide was leaking. I paid $165.00 for a sensor and fan.

Tech knew what was wrong with the dishwasher. Fixed it right away. Would have him back again, would recommend him to family and friends. I am short on words. Just like this tech best one so far that you have sent

I was very happy with the quick response to my request, however I felt I shouldn't have to pay the full amount of the service fee, if no service was provided other than a recommendation to call a different kind of service person to fix the problem. Very happy with Choice, I have recommended them to several friends and family members.

Very pleased with the professionalism and knowledge of Mr **. After researching other home warranty companies, I found “Choice” to be the best for coverage and price. It is also the highest rated home warranty company on the web. I would highly recommend this company.

The rep I spoke today was professional and polite and answer and assisted me in every way. At this time I’m completely satisfied. I’ve had bad experiences with previous warranty companies and looking forward to a positive out with my recent claim.

The longer you say no the lower the price gets. Why not just give me the best price to begin with. Then once I said yes they tried to upsell me with discounted multiple years. Once I said no, that price went down. After all the bargaining was over they tried to sell me an alarm system. I said no and the game began again. One day after the purchase they called me and wanted to verify that they had all my information and while they had me on the phone they wanted to “offer me” an alarm system again! The actual warranty looks really good but I’m gonna cancel because of how obnoxious the process is.

Immediate phone response to my online query. Very congenial, clear, and convincing service rep. We now have coverage for 6 years and a locked-in rate after that. We chose CHOICE based on positive reviews. Thanks to Brandon for your help.

RJ Construction was professional, easy to deal with and thorough. They replaced a 3 position fan switch. According to Choice policy I had to pay for the switch. Why? They replaced the outside GFI quick. Check the Kia I fan and it was not a problem.

Service was excellent, but Choice did not cover the expenses. I am looking for another home warranty service. I would not recommend Choice to my friends and relatives. I had to pay $450 above the $75 visit charge. Choice should tell the customer exactly what is covered by the plan and what is not covered by the plan. It seems that very little is covered.

I was very pleased with the service provided by Rooter Chris Plumbing and drain service. The problem was diagnosed and repaired in less than one hour. The Technician was very courteous. I recommend Rooter Chris for all your plumbing needs. They go the extra mile.

Was quick and easy. Just answer the questions it was done. Thank you, my first home and first-time buyer. Love it. Will everything be good in the house just need to finish unpacking my things and put them away. What a move. It was so many clothes, personal stuff along the way.

Good interface for sales. Explanations were good, response times excellent. Prices were in the range. Ability to cancel at any time with no penalty was key to my decision to go with Choice. Hopefully we'll have a long and successful relationship.

Choice was there for my late evening call. Contractor contacts me the very next day .. Contractor replaced springs - in and out - garage door fully operational.. Thank you Choice Home Warranty!! Recommend you to my friends and family.

Sales contacted me immediately and I was considering purchasing the 1 year plan. Then the representative put me on hold to ask a supervisor about a senior plan as my father lives with me. He did come back and offer a 6 year discounted senior plan, however payment is due up front. I told him I can not afford that so I want to do the 1 year, he continued to pressure, I said no again and explained I can not afford that amount now or even over the next few months. He continued to pressure so I told him never-mind, I will speak with someone else and hung up. That representative had the audacity to charge my card for the one year plan and email me the receipt! I am currently waiting to get a call from a supervisor and on hold with my bank to block the transaction. This has left me with no faith in Choice Home Warranty, if this is how they treat customers from the beginning I do not have confidence in them.

A.C. at previous house kept freezing up. Condenser leak. CHW replaced unit, no fuss. Present home didn't have CHW so when renewal time came, it's back to CHW. There are many similar services but I choose to stay with a known and trusted group.

I have recommended you to a co-worker. CHW is a great company, you're very prompt when a claim is put in. Within a couple of days the service provider is at the house repairing the item in need of repair.

My five year old dryer was no longer heating and wouldn't dry my clothes. Reported it on Tuesday. Had a repairmen assigned the same day. Came on Thursday, found the problem, replaced the part and now all is well. Technician was excellent. Overall, good experience.

I had 2 different techs come for 2 different appliances. They were from Sparrow Globlal and A & J Appliance. Both techs were informative, on time, respectful and honest. I am very happy with my experience. I am expecting them to come back and do the repairs.

Repair person arrived on time and was polite and cordial. He listened to my husband when describing the issue with the kitchen faucet. He politely asked appropriate questions when necessary to fully understand our issue. At first he thought he would need to replace faucet but was able to disassemble the faucet and clean it out. He reassembled the faucet and now it works!

The technicians are usually friendly and nice but the materials are subpar, I'm having to wait a long time for parts and then they are delayed right away. Why don't subcontractors have inventory? Also, no one has ever asked if I'm ok with the appointment times set up. This is inconvenient. Customer service reps speak like bureaucratic lawyers so I have to interpret what they are saying. And why wouldn't you pay out if the repair is so close to buying a new one!? Then you wouldn't likely have to come back for years. It would be better on your part. Not satisfied with the overall experience. I could just call someone to come out myself, especially with the high service call fee since most offer free estimates.

The tech who arrive was excellent. He repaired, actually replaced, the ice making system of my freezer in a very short visit. He not only replaced the old system but he explained why he had to do the replacement, in lieu of simply repairing the old one. I am very happy with the repair, the tech who was sent and the quickness of service as provided by Choice Home Warranty.

The appointment has been scheduled for almost 6 days after I reached out about the issue. I understand the workforce. Now the tech called me and canceled for Monday. But did not call you. So, I have been told to wait at my house Monday and if he does not show it will be put back out for service. When I argued that made no sense; the customer "service" rep said this was process. She would try to call and email the tech but if he did not respond I would have to wait. It is early spring in PA and it is in the 20's for temperature through this next weekend.

My only complaint is that I won't receive completion of service until March 29, 2022. Repair parts were ordered 3/18 & delivered 3/24. Five more days without use of the washing machine is less than acceptable! The repairman ran the washer and left two pair of Levi's that were soaked & needed to be dried! The drier was without power and I checked fuse box and detected nothing unusual but I couldn't see if the drier might have been unplugged!

Sold my property that I had purchased 3 yr protection. When sold I had about 1.4 yrs left. Lost the paid time because I could not transfer balance to another covered property nor get refunds with your company. Been with Choice for several years….2 properties until I sold one. I did not know nor did I see the purchasers of said property nor did I have interest in knowing them to offer them the balance on insurance and they did not ask for a warranty. My LOST. That was July 2022 and it is still with me. I like CHOICE WARRANTY…..but not this scenario.

Updated on 04/01/2022: I called in on Monday requesting a supervisor to call me back because the lack of service, they never called me! I called back in today Friday and the customer service rep said that it was never requested for a supervisor to call me! Once again I have to wait for a supervisor to call me! Absolutely terrible customer service here at this company!

The vendor fit me in within two days and the technician was great! He was very nice and fixed my washer in no time! I watched and learned a new way to drain my washer if this happens to me in the future.

The plumber Parker arrived early which was really good. He resolved the stoppage issues as best he could. He explained what he did. He was pleasant. The process for placing the claim, and the fast response to schedule the appointment was awesome.

My experience was great. The technician was on-time, professional and answered all my questions. He checked out my system for the issue that I had and after doing the adjustments that he needed to do to make my furnace run more efficiently, explained to me what he had found and how he resolved it.

The technician was on time, extremely helpful, and very friendly! He explained the issue I was having with the oven. The problem is caused by a manufacturing defect in the oven, so the technician gave some ideas on how to avoid the problem in the future.

Thank you for always having my back when times get hard. It has been almost 6 years with Choice and the coverage has definitely been worth it. Thanks to you everything is working and tuned up. I have recommended others to open a policy with Choice.

The technician was nice, professional and help fix the problem. The compressor was out and fridge was only 5 years old so worked with warranty and Samsung to get my parts without additional cost and would recommend them and I would use them again.

As in the past, Choice Home has been very prompt with finding a trained professional to take care of our problem. 2 days following my call an appointment time is set. Last time it was my washer and today it's the furnace/ac units.

My garage disposal needed to be replaced, the service technician was able to arrive a few minutes earlier than my scheduled appointment time. Assessed the problem. Let me know he would check on my coverage. I needed a new disposal. He returned and completed the replacement. Outstanding service and was very professional.

This was a second call out for the same job. First time they stayed for about 15 min. Tighten up all the pipes and said they fixed it.... 3 days later I was catching buckets of water. They came out, installed new pipes and sealer. So far so good. Very pleased with CHW. They made all the arrangements, plumbers were here when they said with a courtesy call before arriving. Awesome customer service. CHW is a keeper.

He wasn’t pushy, big plus…. When he didn’t have an answer for our pool cleaner to see if it was included, he found out and yes it included! Was given a great price then I asked how much it was going up next year and he gave me a price for 6 years, one of which is free and I bought it.

Technician was great.. Communicated well as to arrival and identifying issue. Seemed very knowledgeable and was very professional. The only issue I have is now what steps do I need to follow to get the repair completed. Please advise me as to what steps I need to do to finish the repair.

The Agent, Janel, was clear in his description of the Plan coverage and answered all of my questions satisfactorily. He was patient, pleasant and courteous. He provided me with his name, contact phone number and extension so that I can contact him directly if necessary.

The person that you had come to our home was pleasant and seemed to be well informed about what he was doing. He was very helpful, and listened to what we had to say. However, we've not heard back from you as to what will be done to fix the problem.

My most recent experience occurred several days ago. I called CHW because I needed an electrician to fix my bathroom light. CHW quickly scheduled a appointment with Select Electrical Service. The technician called me on the day of the appoinment to let me know he was a few minutes away. I appreciated the communication. The technician arrived on time and did a great job in repairing the lighting fixture. He was professional and very courteous and friendly, and provided me with some useful suggestions. If I have another electrical problem in the future, I will ask for Select Electrical Service and the technician. I believe his name is Miguel. Great experience CHW and Select Electrical Service.

Bucky

Always resolved as fast as possible. Much appreciated. Technicians always knowledgeable and courteous. Will definitely recommend to friends and anyone who may ask about home warranties. Great job guys. Having this type of warranty for your home is a big relief off one's mind.

The plumber was on time, efficient and very patient. He was here for over an hour waiting part of that time for an authorization to repair my problem! Received no answer from Choice and he had to move on. He called me later that day and stated he got an OK to fix one problem, but not the other. So my home warranty will cost me another $600.00!!!! So you tell me how satisfied I am with your company….

They will not honor their warranty if something was previously worked on by someone else. I bought a Home and got Choice Home Warranty to protect myself from any issues since the house was built in the 80's, but it's useless because if THEY determine that an appliance was previously worked on by someone, even before you bought the house, they will not cover the appliance repairs, which basically makes their home warranty worthless! They have lost my long-term business over a $600 repair. I am currently looking for another home warranty provider.