Choice Home Warranty Reviews

We just renewed our contract. We feel that the protection we had for the past 5 years was well worth the cost. We had 3 service calls during this time and and each time the calls were completed in a timely and efficient way. We would recommend Choice Home Warranty to our friends.

My sister referred me. Great price and great experience. Customer Service was knowledgeable and helpful. Salesman went over entire warranty. Gave me several different options and pricing. Customer service contacted me after I purchased to make sure I received my warranty and to make sure I was satisfied.

My technician that came to look at the heat pump unit and its issue was excellent. He realized the problem and was able to determine how to fix it. My claim was denied...Possibly because the date of manufacturing of heater pump was not entered correctly by technician....which is typed on the manufacturer's label on the unit. I am frustrated that Choice did not contact me personally since this is the second issue with this heat pump and they have the original manufacturer's info and never questioned what was submitted this time. The heat pump is over 4.5 years and the parts are "not covered," under the manufacturer. This was a very disappointing process with Choice.

Choice makes it easy to create a work order and they are good with email communication. I've had two service calls on my refrigerator with them and they resolved the two issues. I recommended Choice as a home warranty service provider.

They make determinations and deny claims without having all the facts. Even the service provider that came to the house was amazed at the denial. Most recently they told me my Moen cartridge is covered by the manufacturer's warranty. It is not. It is more than 5 years old, I am not the original purchaser and I do not have the receipt. These 3 things are necessary to be covered by Moen. I guess it’s just easier to say no and hope I will go away. DO NOT PURCHASE A WARRANTY FROM THIS COMPANY.

I filed this claim with CHW on 3/27/22, as I had been without hot water for more than a day. Restarting the water heater had no effect. My age will be 80 this coming July which makes time very meaningful to me. My children came from California to help me as my wife had passed the previous week, but in regard to getting hot water, it was to no avail, subsequently filing a claim to have the hot water tank fixed. I also had a gas leak in which I shut off the gas and called Southwest gas.

Choice Home Warranty is the best. Am happy to have this CHW as my warranty. I highly recommend Choice home warranty. Customer service is awesome and the company they sent to fix my garage door made it in time. Thanks again for being there for me

Not happy with the current experience with trying to get my a/c problem fixed. Your company sent me a pat answer to a very common problem so I guess everyone who buys your warranty, and having the same problem doesn't get any payback either. You guys should be ashamed. What the hell is NORMAL WEAR AND TEAR?

2 toilets needed repair. Technician was timely. Professional. Knew what to do immediately. Had all items needed for job. Would recommend. From time I called Choice to finish, everything was done as requested. Good communication throughout process.

Service was good. Technician was friendly and knowledgeable, he did his job quickly and was on his way. Reporting to Choice Home over the phone was convenient and easy. It took several days for an appointment but luckily it was a bathroom repair and I have more than one bathroom.

I’m very happy with Choice Home Warranty. I hear nightmare stories from friends and family who’ve signed on with other companies. CHW is all that it says it is and I will continue to recommend your services to others. Thank you.

Jim was very friendly and informative during his visit regarding the status of our ice maker. He was on top of things and handled his duties promptly. Service couldn't have been better! He ordered the necessary part and We scheduled a follow-up appointment. We received the part needed, now awaiting him to return to install and finish the job. Thank you!

The staff at Choice Warranty are wonderful. One of the policies I have an issue with scheduling appointments without ensuring that dates and times are appropriate for the customer. Requiring more than one visit for the same issue. You should not have to pay twice for the same issue within 90 days of service with the same exact problem because the part is defective.

I called Choice Home Warranty and signed up for service. After I hung up, I read many of the reviews on this site and BBB. After reading a lot of unhappy customers, I decided to immediately cancel. This is when the ** started to fly. I spoke to the same salesperson who I originally spoke with. He notified me that they have the best ratings on other sites along with having the former AIG president as their CEO and over 5 million customers. I notified him that after reading all the bad reviews, I notified him that I didn't want to deal with garbage and possibly denied claims. He kept pushing the hard sale but I notified him to quit it and cancel the policy. He places me on hold and notifies me the cancelation department was closed. He told me to call back tomorrow.

It took one week to get a Tech to my home, after postponing for 2 additional days he was 2 hours later than the promised time, which was between 11 and 3. Once he arrived the fix was done quickly. Hopefully it will last.

I was very satisfied with my phone call and the way everything was explained to me. I am happy that I went with your company. I would recommend your warranty to my friends and neighbors. Also, the people that I spoke with were very nice and thorough with me.

Call, made repair request on Tuesday. Fixed on Friday. Only paid the $75.00 service fee. Small electrical part he has with him. Paid by credit card on phone. Fast and easy to take care of. Much better than previous home warranty.

The Water Heater was discovered "leaking" in the Garage... A CALL to CHW was placed by ME after being informed of the situation by my daughter... The Plumbing Co contacted my daughter FOR a convenient time to "evaluate" the problem... Upon arrival, the Plumber was polite, very informative AND thorough... I just received Notification that the Water Heater "replacement" w/installation necessities HAVE BEEN Ordered!...

Brandon ** was thorough, informative, and congenial in answering the many questions my husband and I posed. He was quick to send information as promised and was not high pressured about the purchase. Brandon was patient and accommodating during the entire interaction. Thanks Brandon!

Representative was professional and personable. I am excited and feel relieved that my home is now under warranty. I will recommend your company to others. I was really pleased with response time and speed of applying and registering for the policy

Place order on line and scheduled for the next day. Technician was timely, and work was completed in one hour or so. ReKey Service was great for one day after taking ownership of the property. GREAT Service, thanks.

The plumber was very efficient, he called the day before to let me know what time to expect me. He called the morning of the appointment to let me know he was on his way. He explained everything to me and made the necessary repairs and was on his way. He was very friendly.

My microwave got broken. The technician came and did the assessment and he told me I was going to get an email with the resolution. I got the email and it says that I’m going to get a card for $191 when the microwave costs $419.

We are still in the process of trying to get this taken care of. When the technician sent in his report whoever read it miss read it as a bathtub instead of a dishwasher. They sent me an email and said that bathtubs are not covered. I am supposed to be getting information from someone else so that I can explain the situation but as of yet have not heard back from anyone. I really can’t write my experience until I talk to someone else and get it settled.

Working with this business was awful. A majority of the people sent to repair things did not do it correctly and/or did not arrive when they said they would. We spent months in freezing temperatures waiting for our heating to be fixed due to miscommunication within the company and problems with the repair people. Finally--after we stopped our contract--I am receiving daily calls from solicitors asking for us to return. I rarely write reviews, but really wish someone had told me this before dealing with this business. I highly recommend considering another home warranty company.

My claim was assigned to Two Anchors Plumbing. I received an email stating the date and time they would come to my house. Two Anchors arrived on time. They were very professional and had all the parts necessary to replace the water valve on their truck.

There seemed to be miscommunication between Choice Home Warranty and the first vendor assigned. Vendor didn't show up and said I didn't have an appointment when I called the next day. Another different vendor was assigned, arrived, and completed the work satisfactorily.

Maurice ** was very informative and helpful to get my new home warranty plan in effect. I was not satisfied with my former plan and saw the high ratings for Choice. So I chose Choice based on the coverage and price.

I sent 2 emails about a month ago about adding coverage of a stand alone freezer...As of this day...no reply...Also I have received 2 emails telling me I have a service call on in the morning...Well that service call was almost 2 weeks ago so I would appreciate it if y'all would STOP emailing me..

Best quote from any other provider. And best price. Spokesman was polite and gave great info for my needs as well as best price for the service offered as well as best coverage options. Answered all of my questions very prompt and well understood.

AC line freezing up and not blowing cold air out through the vents. Outside exhaust fan was blowing cold air. Tech that came out explained the process and was very professional. He accessed the situation and made the diagnosis as he followed up with the extended warranty for the additional parts and labor that was going to be needed. New appointment was already set and email sent.

The repair to my microwave was too expensive so I was told the good news "We will replace your microwave". Unfortunately the amount of money that I am to receive to replace the microwave is not even close to the amount of money it will cost me to replace it.

You need to get technicians that are closer not from the other side of the state. He was good and did a good job however we have to have our electrician to finish the install. He could not get it to work.

The technician was excellent. By you refusing to repair the unit, I would never recommend your company to anyone. You claim the breakdown was not normal wear. Well I certainly didn't go into the unit and break it. I'm very disappointed.

The website is extremely user-unfriendly. It is impossible to speak with a human, and the robot does not respond to specific items. Hours of operation, times when it is possible to speak with an actual human, should be included in the automatic answer when a patron calls. This would allow the policyholder to call back at a time when it is possible to state concerns.

The claim was to verify that the A/C unit's compressor was not working (found during spring checkup). The CHW Technician told me that the unit was working and that it should be checked again once the temperature rises to >80 degrees.

Woke up to a broken hot water heater at 6:00 a.m. in the morning. By 11:00 a.m. they had a plumber here checking it out. Need new hot water heater approved within 2 hours. Now it's less than 24 hours away and still haven't got noticed that the new one is on its way. I'd say it's a pretty fair time change and they did well. Let's see if they install it fast.

I have had Choice Home Warranty for about a year and a half. Prior to the most recent claim, I had only had to file one for my AC which was fixed within a few days. This time my oven broke. It took a month for them to get the initial tech out and while that tech was out he said it will be at least $550 for parts and that 1 part was unavailable. After a week of waiting I contact them again asking if they've located my part and they said no that they would replaced my electric glass top range and they'd give me $330 for it. Like WHAT?? You can't buy any range like this for that measly amount of money. They negotiated up to $450 in Lowe's e-gift cards. Mind you the very bottom of the line range Lowe's offers is $700 and that model no way compares to my broken one. I finally agreed because I need something to cook on and that was 8 days ago and I still haven't received my Lowe's e-gift cards.

Jason was on time, very pleasant and professional. Asked Jason to unstop a slow flushing toilet. He explained what the issue was and proceeded to unclog it. He knew exactly what the issue was. Would definitely ask for him again.

The best thing about Choice warranty is their response time, I have dealt with other companies who take forever to get back to you. They have aligned themselves with reputable companies who, (from what I have experienced), have professional associates that get the repairs done quickly.

The plumber arrived on time. We discussed the problem on hand which was the faucet wasn’t provided a study floor water nor was it providing hot water. He assessed what was going on. Give me some potential solutions they were about to fix the problem. The gentleman was very professional and well spoken and made sure I understood what was going to do before he did it. The bottom line was he fix the problem and I was very happy. I highly recommend this company to anyone to resolve your plumbing issues. No one in full confidence that this company is going to solve your problems and you will not regret having a professional do the work.

Don ** was great! Installed a new wax ring and made sure of no more leaks. He cleaned up after and had a very good attitude. In the future, I will ask for Don again for plumbing needs. Choice Home Warranty made it very easy for home repairs.

This is second attempt at using this. First one was for our furnace last fall. No technicians could be found. Had to pay out of pocket. Oven quit and Sears was sent to repair. Part on backorder but it’s started. Happy so far.

My washer broke down Feb.18, it took until April 7, to get them a resolution to the claim. Also, the amount that I will be given is not going to cover a comparable replacement. Not happy at all. Oh yeah, it may take up to another 30 days to receive the check. Not to mention the $35.00 a week it cost to wash my families’ clothes at the laundry mat. So, if you can’t tell, I am not happy.

A serviceman was very professional, he did a great job repairing my gas dryer. My dryer will last another 20 years now. I am very happy that my gas dryer is fixed now. I am so glad I switched to Choice Home Warranty.

I submitted a claim on our garage door. A response was immediate, setting up an appointment with Thomas from 1st Affordable Garage Doors. Thomas arrived and was professional, knowledgeable, as well as friendly. The door was repaired. We are very satisfied. This was our first claim and we're impressed with Choice Warranty.

I spoke with two reps in regards to my issues, the first was very short with his answers and didn't give any additional options or reasonings as to why he was not able to assist me with my claim. It was almost as pulling information from him, like teeth. I grew so frustrated that I had to tell him that his job in customer service is to attempt to make the job of the caller more effortless, the opposite of what he was doing. I had written down George as his name, but, it may have been Jordan, there was a ton of air on his end and it made it hard to hear him. The line also disconnected and he did not call me back.

I have not been able to speak with or even set a contact time with my case manager for my complaint. I’ve emailed and called multiple times, but no response. We are at this point because after lodging my complaint, it was rejected within 10 minutes. I disputed the results, and here we are.

The technician was a little late, but checked the situation, and started working....He seemed to know exactly what had to be done, and did it....I was very happy with him, he told me exactly what he was doing and why. One of most pleasant experiences with fixer uppers....

We became customers in 2016. We had a six year contract, but at time of renewal, we could not afford to renew that long because we are now retired. Warren spent time figuring out a plan we could afford. He gave us several options to choose from. We finalized the deal April 6th. On April 7th, we got an email to include another coverage. I called Warren and he advised me that we do not need that additional coverage. How refreshing!! His honesty has made us very happy customers! Kudos to him!

This was so quick and easy so glad I decided to go back with a home warranty. Far exceeded any expectations that I had. I would absolutely recommend them to anybody without hesitation. The repair was done and the technician was so polite and professional.

Our microwave stopped functioning. We used the cumbersome system to get a repair person to look at the appliance. He was very nice and professional. He could not fix the appliance since he had to ask the main office what they wanted to do, repair or replace. The main office offered a $191 Lowell's credit that would take 5-7 weeks to receive. This amount does not even cover the installation of the new microwave. Very disappointed. This is a scam.

Daniel ** was very quick to respond with excellent service. It was so nice to deal with a knowledgeable salesperson who showed interest in meeting my needs. He clearly explained the policy which made me comfortable in making a purchase.

Very happy with the time it took to respond, came on time. The young man was courteous and fast, had the part with him. We would ask for this service company again for an appliance repair. The company rep who called for the appointment was also very responsive.

I received a phone call this AM with regards to joining Choice Home Warranty. After speaking with Jason and learning that I was going to save money for the same home plan that I have plus an added discount because I'm a senior citizen. That extra discount is wonderful for me. Jason was a pleasure to speak with.

I contacted them about a leak, they sent someone out who said that they weren't qualified, so they sent someone else out the next day, so now I have two $65 service charges and a $6400 bill that they don't pay!

Quick turnaround to my claim, a guy came and diagnosed the problem and had a new pump in for my pool cleaner in less than 30 minutes- very happy customer. The service guy was also very helpful and informative. I will definitely keep the plan and this warranty company.

My family and myself were very satisfied with the Technician, but our dealing with CHW was like pulling teeth. Not until I got to communicate with Manager Misty ** that things started moving in the right direction. We had to wait for three {3} weeks without hot water in the winter. We added sewer pumping to our contract by paying an added fee, we placed an order for that service since Monday February 28, to date we have not received the service yet, though we paid in advance for the whole year. What do you recommend?

Called for service for my Heat Pump Which was not working. First sent appt time of 3pm to 8pm. Unacceptable 5 hr window and how can diagnosis be done outside in dark?? Attempted to call Tech to change. Unable to connect due to his personal issues during phone call. Requested another company. Same issue. Sent preset appt time 3pm to 8pm. Again called tech scheduling appt for 11 am. He checked Thermostat, flipped breaker inside 4 unit, not at breaker panel. Then checked drain plug stuck back in drain pipe. After those done maybe 15 min. attempted to turn on unit and it came on. Could have been the breaker that flipped because I had just changed the filter and touched a part of cover that shocked me.

I called in claim on Saturday afternoon and a service call was made Monday evening. On Tuesday I had a response from Choice warranty offering a Lowe's gift card in lieu of replacement. My washer was 7 years old so I opted for gift card and replaced my washer. Very quick response. I am happy with the service.

It seems that every time I have a problem that it is not covered by my warranty. I have become very disgruntled. The service guy did not turn in two of my problems to be evaluated, new contactors and drain switches. Why was that?

Representative knowledgeable and friendly. Didn't hesitate with responses and promoted max savings. Would recommend to friends and family. Hopeful that quality of contractors is just as good as roger. Still waiting for contract to review to ensure this was the best decision for me.

My opinion of CHW is increasingly good as they take care of my issues with courteous experienced service people in a timely manner. The plumber that was sent out to fix my issue was pleasant and knew exactly what to do.

I have been a loyal member to this company for 5 years and have always paid on time. Two years ago I had to replace my refrigerator and was given some push back when it was time to replace it. They insisted on giving us only 25% of what a new one of the exact same model would cost. After constant back and forth we got them to issue about 60% of it and we settled there.

My front load washer was deemed too expensive to repair so I was told that Choice would replace it instead but the replacement amount I was offered is insulting. It isn't even enough to purchase a low end top load washer! I need a front-load to replace my front load! Plus I don't have the square footage for a top load even if I was ok with it. I am very disappointed in my experience. If this is not resolved I definitely will not be renewing with Choice and will not recommend Choice to anyone.

Fast response and knowledgeable & friendly service tech. Disappointing that old equipment (remote and keypad) would not work with new opener. New unit is quiet and working well. Also disappointed that Choice only covered the cost of the new opener and not service work on the door or new remotes.

I've had several home warranty claims so far (including clothes dryer, sump pump x2, refrigerator, and toilet that needed unclogged and reset) and all claims have been handled within 24-48 hours. The contractors that have responded have all been professional, helpful, polite, and efficient.

The technician was on time and very professional. He explained exactly what the issue was. Advised me of steps he would take to correct the problem once the "part" is available. I will be using this company again. Thank you for your assistance.

My garage door broke and my car was trapped inside. Someone was at my house fixing it within 24 hours. Online submission for claims is quick and easy. I’ve had to use my warranty twice and both times the service was quick and professional.

We called choice regarding our old KitchenAid refrigerator. choice responded to our call, and sent a serviceman to come out and look at it. After deciding with his company manager that the parts needed to repair the motherboard were not available, the recommendation was made to replace the refrigerator. Choice sent an email with a proposal of payment to acquire a new one.

Called Choice Warranty on Monday afternoon, promptly rec'd name of the co. that would fix my dryer, repairman called on Tuesday evening, fixed the problem(s) on Wednesday afternoon. Very prompt response, serviceman was great! Would recommend Choice to friends and family. Thanks!!

Excellent job. Knows what’s the problem. He was able to explain how the problem occurs and what to do next. He point out where is the problem and how to fix it. He gives examples, what things to buy that will fix the problem.

I emailed my request and had a timely call back and same day I had an appointment scheduled for the following day. This was within 24 hours of my email. The caller was polite and made sure my claim number was provided and what to expect.

The young man that came out was wonderful. He knew what he was doing and was very informative. His name was Kroy and I’d recommend him any day. He was on time and a hard worker. He was with Top Tier Air.

Choice responded within 10 minutes of our filing online. The contractor called us within the hour to schedule an appointment. Extremely fast and efficient service from the Choice. The contractor scheduled an appointment within 24 hours. Our prior warranty company didn't even have a contractor in our area for a simple refrigerator problem.

We, my wife and I, could tell that our contact person at Choice Home Warranty was well informed but not pushy. He gave us room to ask questions about the warranty offered in an open, casual way. We learned a lot and felt relaxed about making our decision to buy.

Refrigerator drain blocked, and was resolved. I was expecting a text message but didn't get it. Almost missed service appointment as I didn't check the email that day. Except that all went well. They offered to clean up the compressor and back of the refrigerator for a separate fee.

Everything went smooth once they decided it was covered. They got me a contractor within 24 hours. The other company I had previously Select Home Warranty couldn't find me a plumber for my clogged sink for 2 weeks. WHAT A JOKE!

Appointment is days away - all companies are shorthanded I guess - service charge is now $85 - used to be $60 - but everything has gone up - repair has not been done at this time so it is difficult at this time to review the total experience

You said my problem isn’t covered. The leak is in the inside wall. I called a plumber and he said the wall has to be opened up to access the broken pipe. I don’t understand the why of your denial of this claim.

When my technician arrived he was very polite. He introduced himself, and had his mask on. He ask me questions about my garbage disposal and then went straight to work. He was very knowledgeable about what he was doing because he asked if my garbage disposal had leaked in the passed. I had forgotten all about that. That is when he said, I needed a new disposal because mine was passed repair. He had that old one out and new one in, in no time. What a smart young man and what a credit to his company.

We purchased a beautiful home but older so things started going south right away. I believe Choice Home Warranty is good but with newer models of equipment. We had to pay a substantial amount for certain items to be replaced. Also I need to say that while Contractor's picked up the jobs it could take a couple of weeks before service was able to be completed. I.E. parts to be ordered and scheduling time. With a large family that’s not always to our best interest. So keep this in mind when you are purchasing their home warranty.

I would like to thank in advance CHW for being so accommodating with our claim. The customer service team, I would rate as Excellent. They respond immediately and act fast. Service Technician (Jordan) is a thorough specialist and would explain all his findings and diagnosis. The processing of our claim with CHW was quick and would update us with whatever step we are in. I would recommend CHW to my family and friends. Thank you and hope you maintain your being so transparent with your process. You are truly appreciated.

The first appointment was not good. I waited five hours and no one showed up or called. The second appointment with someone else was excellent. He ordered the ice maker and is coming to install it in a few days.

Tech was out same day the request was phoned and was very thorough and professional. PREVIOUS MAINTENACE tech said I needed a bunch of costly work and when the CHOICE tech came out said it was not necessary and a quick and no cost fix.

The customer service is great, listening, friendly and supportive. I appreciate Joe taking time to find a contractor to diagnose my problem, and quickly set up appointment for me. I love Choice Home. Easy to use in time of trouble.

They came in and found the break and the reason for the break quickly. They called about the assessment and got approval quickly; the work was accomplished in just a few minutes. They left the house clean and neat and without any problems. They did a Great job!

Callback was immediate. Representative was professional and attentive throughout, and dispatch to vendor was excellent. Your request a callback is far more satisfying and efficient system than trying to navigate online which does not allow for any questions the customer may have.

Working with Albert was way and smooth. He took the time to answer my question, explain the options and share promotions available. Unfortunately, the experience up to that point was less than desirable. Within about 1 hour of submitting an online quote, I received 4 emails and 3 different phone calls from 2 different representatives. On day 2, I received another 2 phone calls and an email from a 3rd different associate. This was rather frustrating and disappointing as the online quotes don't accurately represent your cost but rather act as a sales lead for your reps.

The technicians from "Doctor Circuits" were very professional. They arrived promptly at around 11:30. This was well within the interval of time that was given for me to expect them (between 11:00 am and 3:00 pm). They came in and assessed the situation and began repairs. The job took them less than an hour. I would gladly call them again.

I just wanna say after talking to Albert I am convinced that this company truly cares. I got his number, his extension, his email. Everything I wanted out of a company personal touch. I am so excited to start my experience with the company. The phone call was pleasant and it was nice to know that I can talk to the same person anytime I call. I personally will be making sure that everybody I know comes to this company or their home warranty

CHW will do everything and anything to avoid paying a large claim. They will use the contract against the consumer, finding some reason to deny payment. This is the second time CHW has done this to me, both times involving an HVAC repair.

Tech was friendly and professional. I thought I needed to replace the opener but it was only an issue with the eyebeam problem. They only charged me the minimum charge. My opener is 16 years old and I will get Reliable Garage door to replace it at a later date.

The technician provided great services and was extremely knowledgeable about refrigerators. I highly recommend that you keep him on your team. On a scale of 1-10 with 10 being the highest on the metric. I would rate him with a 10, he had impeccable people skills.

Alberto was very professional and walked me through the program. I felt good about making the decision to buy the 6 year plan even though I am 74 years old, now I feel covered. Thank you Alberto. I would recommend this company but I haven't used their coverage yet so it with a caveat.

Technician arrived when he said he would. Came in and tackled the problem. Came back the next day and fixed the issue and was able to see what caused the issue which meant the gas company had to get involved. He was very thorough and took the time to explain everything to me.

Excellent service; technician was knowledgeable. Has parts with him. Did everything that was required. Came earlier than originally informed. Great customer service. Online claimed filed. Immediately got the response and after few hours technician was assigned. We had technician's phone number and option to talk with him to reschedule. In fact technician said he is available to come on Monday instead of Wednesday originally scheduled. Hopefully everything works properly and given the hot summer cooling is done. Excellent. Very satisfied.

The person who was sent to repair our ceiling fan was on time and friendly. The lights in a ceiling fan quit working. New lightbulbs did not help. So, he fixed the ceiling fan so the lights would work. Now I have light in my office area!

I was extreme happy with the technician but very dissatisfied with Choice. This is my first experience using Choice and I had a Chamberlain Lift Master garage door opener and choice only approved $185 to replace and it would have been with a genie!!!! I plan on going back to American Home Shield! I heard that Choice was better but so far I disagree!

Choice quickly assigned my claim to Shaw Plumbing Co. Their service rep. (Denzel) was on time. He intently listened to my explanation of the issue with my hot water heater then thoroughly investigated & examined my hot water heater. He explained the problem & how the claim would go. He patiently answered all my questions. Repair date was quickly set. It has been a very good experience so far.

After 3 appointments, 1 closed ticket and then reopened and much wasted time. I finally got offered just over $300 to replace my $2000 Viking dishwasher. This is pathetic on Choice Warranty’s part. Anything they can do to keep as much money as they can without helping their clients.

You helped us purchase unit at a great price. Your contracts right is doing great job. He has done great job in investigating problem. He is now coming back to install air conditioning unit when he gets it. We are pleased to inform you that so far we are very satisfied with progress. We congratulate you in honoring up your obligation to us.

Thermal Expansion Valve (TXV) in one of my 5-yr-old A/C units needs to be replaced. Issue was found not to be "normal wear and tear"; therefore, claim was denied. Friends and co-workers are sharing similar experiences with me about Choice Home Warranty... Very disappointing! I feel like this is just a big scam so I'm canceling my policy right away! **Note: EMS Home Services (not a Choice Home Warranty employee) technician was very knowledgeable and professional.

Claim for pool pump. A week later they advised no one in network available & that I would have to find someone, have them approved by CHW, pay for it, submit for reimbursement. 2 other claims denied. Very poor customer service.

The technician was very thorough. He took the time to answer questions and explain everything. I had questions about the previous claim that was denied, and he went over everything. I wish the previous tech had took the time to complete the work correctly and I wouldn't of had to pay twice for visit.

Good customer service! I hope I never have to use but need peace of mind. I have covered everything in the household and hope if I have to use that there will be no issues. Pricing was very reasonable, and the monthly fee is not bad.

I'm dissatisfied with the settlement on my dishwasher replacement. My settlement was only half of what a dishwasher costs. You should not advertise if we can't fix it, we'll replace it. That is false advertisement. Where can you buy a dishwasher for $300.00 unless you find a used one somewhere. If you want to lose customers this is the perfect way to do it with false advertisement.

I was extremely pleased with the speed and ease of filing a claim. I have never received such speedy service and response from any company. From the initial filing of the claim to the dispatch of the service technician to the approval of the claim, it all went so smoothly. I would recommend this company to anyone and everyone.

Things were done in a timely manner. The technician was precise in what he was doing to me, he troubleshoot the problem right away. Also, he was polite the technician. Finally, he let us know he will have to get the part to finish the job so we look forward to seeing him to finish the job thanks.

Time to response to my claim was short, very good service, very quick. Technician was very high-level knowledge, quick find the problem and the solution. Quick repair,. I recommend Choice insurance, and Royal Air Heating cooling company for my friend.

The technician was excellent, on time, knowledgeable, professional. Choice determined that my refrigerator needed to be replaced. They offered an eCard to Lowe’s. Amount given was low, could not replace the refrigerator at that price with a similar model, but I was okay with that. What upsets me is that they said it will take up to 30 days to receive the eCard! That’s ridiculous! It should be able to be sent via email within minutes.

Great Customer Service and Arrived when he said he would. Would most definitely recommend him to others and use Carlos again. He informed me of the problem, and resolved the issue without delay. I Would have given him a 5 stars if he accepted credit cards.

I put in a claim yesterday morning and usually I hear back from a contractor the same day but I have not heard from anyone and we cannot use the toilet. It's not like it's Choice Home Warranty's fault. It is hard to find anyone that wants to work.

Our technician was prompt and thorough! I wish all technicians were like him. He told my husband exactly what I told him, the faucet in the kitchen is cheap which is why it doesn't work well after 3 years of use! Our toilet no longer leak and our daughter appreciates her bidet, if you know what I mean!

I think the technician was knowledgeable and told me the reason and how to prevent in future. He also came in time and there was clear follow up and communication throughout the way. Also workplace was cleaned up after repair which is great. Payment process was also easy.

I open request to repair my refrigerator after technician recommendation Choice Home sent me Lowe's gift card to purchase new refrigerator, fast and simple process, thank you for the fast process in this claim. Will recommend to friends!!!

Wonderful tech (Joe!). Very thorough in his explanation and did a great job. He came out to fix our garage and gave us a few options. He took time to address the issue correctly and since he did not have all the parts, told us he will be following up to finish the work.

The technician was not the issue. He was very thorough and accurate. He found that our only three-year-old Samsung dishwasher needed replacing. However, Choice emailed us with an offer of only $246. to replace the appliance at Lowe’s via a gift card. Dishwashers are over $500. and much higher. We contacted Choice to let them know and was told they were giving that in lieu of a replacement. Strange because our policy reads they would replace an item if it could not be repaired. We paid over $1,000 for this home warranty and it’s a scam. We couldn’t kept our money and just paid elsewhere for a repair or replaced a defective item on our own! Plus they charged us a $65. service fee for the dishwasher to be looked at! I am very displeased with their untruthfulness!

The tech that CHOICE sent was skilled and gracious. He quickly diagnosed the problem and fixed it. He was also a very nice guy, with a great sense of humor. We are fully satisfied with the service provided. Thank you, CHOICE Home Warranty!

My experience with Ms. ** was above and beyond what my previous experience was with a claims manager. She took the time to provide all the necessary information and made me feel like my questions and concerns were her top priority. She is the best claims manager you all have.

I have had a good experience with CHW and greatly appreciate the original discount that I received for the multiple properties that I signed up with CHW from the beginning. Also I appreciate the timely response. Most of the vendors/ technicians have been great.

I have been very impressed with the response to my claim. The technician, Jimmy, worked diligently to find the problem and making arrangements with Choice to find a solution. New parts have been ordered and an appointment set for April 20th to get the dryer operational again.

Created claim and in 5 minutes recieved appointment details. No issues or concerns with the service provided by CHW. Definitely recommend the company to family and friends. Plus if you do the long term deal, then you only pay $65 for service fee, which covers everything involved in service call... No hidden fees.

Put in my call and was assigned a company right away. In the end even before the company came out I canceled the call through the company and thru Choice and they were both responsive. Canceled because the issue with the appliance resolved itself for now!

I am very pleased with the entire process from start to finish with Choice Home Warranty and the repair company, SAR Appliance Repair. I submitted a claim, received a very quick response from Choice Home Warranty and a tech was in my home to diagnosis the issue in less than 24 hours. It was approved very quickly and the part ordered. Upon receiving the part, the tech was back to make the repair. The tech was extremely knowledgeable, professional and always kept me informed. I received excellent service.

They were very professional and very friendly...they went straight to the problem...they were finish in one hour...thanks Choice home warranty...if I can tell anyone about choice warranty it would be them...put your money on them and you won't be sorry..thank you.

My first experience with CHW was amazing. The technician who came out to repair my dryer was on time, was friendly, knowledgeable and did an excellent job. I highly recommend him. My second experience has been dreadful to say the least. The technician they sent out to replace my bathroom exhaust fan turned out to be a documented ripoff artist. He was convicted of ripping off homeowners in Scranton back in 2015. He collected my service fee and never returned. I complained to the company, and they were very gracious, and told me they would send out another technician and waive my service fee. Excellent customer service.

Over the last year the problem with my a/c has been that when you switch from heat to a/c the a/c did not work. CHW has sent out several different companies through the year. One guy left all his tools and gauges when he left. Another came out and just rolled up some wire then left and after being called back by CHW several times and them not showing up they wanted me to find someone. I tried but after talking to several and all saying they would not work with CHW so they sent a different guy that changed the circuit board and a switch. Now it is spring again and the a/c don't come on again and they send out the same people that would not return or call to discuss the ac. Now I am told I need a whole new ac and air handler. While I will only be paying a little over 2000 dollars for a new unit I feel that the ac could have been fixed if reputable people had been called in the first place.

Made an appointment over the weekend. Technician was on time and assessed the problem quickly. The only negative was that Choice Warranty delayed approving the necessary part until after the technician left. This required a second trip, not a problem for me but a real inconvenience for him.

I am still trying to get the extra amount for the dishwasher. I have been trying to get in touch with Lydia. I received a gift card for 246, and grateful, but the least expensive dishwasher at lowes is 349. My claim number is **.

Our agent Anna was very patient. Spoke clear and slow. Explained the plan and coverage. Can only hope that we need to use plan it will be everything she sold to us. Otherwise I'll need to speak with George Foreman. lol

I do like Choice Home Warranty. ALL WARRANTY COMPANIES have issues. I have had 4 different companies and I have to say CHW is the best. I do live way out away from everywhere so to get someone out here for a special or older appliance is difficult. I have had stackable (!) W/D, AC, Dishwasher, fan without electricity, and refrigerator all repaired with choice over the last 5 years. Every single thing was repaired quickly and easily. This company (and all warranty companies) is NOT an emergency repair service. They won't get someone to your house on January 1 at 7:30 am to fix your HVAC, they just won't. BUT, they will reimburse you. (Not for the emergency call, though!) I mean, you can't really ask for more. I got the service because I have a 1979 house with appliances over 10 years old... and yes, they have repaired or replaced many things. As far as companies go, this one has been the best of the 4 other companies I have had.

When my term expires I will return to Old Republic. I have asked multiple times what the additional charge includes for replacing my Hot Water Heater and the Rep tells me to contact the Technician. I did they have no clue what the extra charges are for and stated this always happens with your company. Terrible Customer Service...

Service person was very good fixing the garage door. Very friendly while fixing door, suggested future problems that could happen in the future. He point out problems to be on the lookout for. He was here before scheduled time of day

Gentleman was very insistent on getting words exact and I understand the need for that. I felt he was somewhat rude and I am sure he thought I was. Came down to Symantec. Did actually have two separate problems. Have active repairs on my wall ovens and despite me spelling OVENS, the lady had turned worker order in as cooktop. Had to order parts. I received two packages parts. After two calls to you to let them know parts had come to me. On day repair person supposed to come; did not show up. Next evening, actually received text that he had ordered parts and when received would come back to repair. So I called “Sears” who answers as A & D service center and computer answering says “cooktop” parts ordered.

Walls Applicants don't return phone calls. If they are going to be late then they should call. They promised to call 20 minutes out, but I had to wait 1 hour. They are not the only business you all recommend to me that was late to a client's home.

I picked 3 because we were not notified by anyone of when the plumber was coming until we called again after a few days. The plumber who arrived was extremely nice and fixed one issue completely and told us to let him know if the handle wasn’t totally fixed on the shower because he didn’t have the right parts on his truck. The handle works better but needs more adjustment with the correct part. Would recommend this plumber.

Moved in new home 3-1-22. 3-17-22 Dishwasher quit draining. Called in claim. Service tech came and said needed new sump pump and would order and return next week. Paid $65.00 deductible. On April 1 received email from Choice saying “good news”. They were replacing my dishwasher. They offered $246.00 on a Lowe’s gift card. Cheapest dishwasher Lowes had was $390. And with tax and installation would be well over $500.00. Did not accept settlement and had a call with claim “specialist”.

Garage door stopped working; technician and company had extremely good communication keeping me informed of arrival time; technician was very friendly; I was satisfied with results, technician went above and beyond with service; explained everything and advised me of future maintenance necessary to prevent future breakdown

I love Choice Home Warranty, but they really need to improve their communication. My stove required six new parts, and broke again after two weeks of service. I called for the company to come back, and Choice Home Warranty said they have no record of the company who serviced my stove. Therefore, I had to pay another $45. This wasn't fair to me as the customer. Can I get my $45 back? (**) Thank you.

Things went pretty good, and I was surprised. Your prices are far better than American Home Shield's. I was paying them $104 a month plus $75 through service fees and I've been with them several years. Joe ** brought me to mind on contacting you because I wanted to be your problem not mine. My only problem is the rep talked a little too fast and was slightly rushed. I hope that you and I will have a long contract together because I sure don't need to have prices constantly going up on me as I am a disabled vet and on social security disability.

I called and filed a claim and the Representative was cordial, professional and most of all helpful. My appointment was made the same day I called, I look forward in having my power outlets repaired. My first call was positive.

I was given a time slot of 3-8. I was called at 12:30 and was told she was on her way and would be there in 20 minutes. Luckily someone was home. Repair was completed but instead of spending the extra couple dollars for another shower knob, I have two different colored knobs in my shower. I know this is minor but it’s just a simple thing. Now I have to go purchase another one to match. Also, they left their bag of trash and told my daughter “I’m leaving this here. I don’t do trash.” The repair was successful and I do appreciate that part.

You sent a tech. who came right away. He said that it needed replaced and he did it in 15 min. Very good service indeed. I could not get this great service anywhere else. I feel very comfortable knowing that I have this home warranty for the next six years. Thank you much!!!

Technician was knowledgeable, helpful and friendly! Air conditioning is working fine now and he instructed me on how to change the filters and the places they were available! Service was fast and easy to set up with a single phone call!

Hope part needed is delivered to repair tech at the earliest. Haven't heard from repair company when the dryer will be fixed. We need our dryer and have no time to go to laundrymat. Please ship the part needed to fix the problem.

AC and Furnace are automatically turning on and actively working against each other. Tech was able to diagnose this problem and turned off furnace. Still need a working thermostat and filter. He didn't have one to install but said he would request them for me.

The technicians arrived at the agreed upon time. They were friendly and competent. They made the repair, collected the service call fee, and Choice paid for the rest. It was smooth and my issue was taken care of the same day.

I went online to submit my claim on my A/C units that are not working and a couple of days later the serviceman came out to inspect. Now I guess that I'm waiting for someone to approve the repairs? Will your internal management make a decision sometime soon? I also called back to see if my swimming pool pumps and secondary refrigerator were covered but I couldn't understand the accent of the associate that I was talking to so what should I do??

I am still waiting on a previous claim that I still have not been able to get help with. My claim number is **. My person in contact with is Lydia. And all the time I call get her voice-mail and it has been around a month.

Did not fix our washer. Repairman named Isaiah came to fix the softener in our washing machine. He found a valve unplugged and plugged It in. He said that must have been the problem but didn’t run the washer to test it. I paid him and he left. Washed the next day. The softener dispenser still didn’t work! I called Universal and was told he was going to ask another repairman for help. That was a week ago and haven’t heard from anyone. Called and left a message today.

Just ordered a policy. I was impressed on how easy and detailed it was to apply for this Home Warranty. Was able to review what is covered before the purchase. I have been looking for a Home Warranty that would cover most of my home products. I feel this is the policy I have been looking for.

Technician was prompt. Inspected unit, told me what would be covered by warranty and then sent me a video showing what needed to be corrected and advised it wasn’t covered under warranty. He explained everything very clearly and I approved the additional work.

Horrible company, unfortunately, they know how to get away with not paying your claims as soon as they have your money. They say they make appointments that do not exist, they send incompetent technicians that make matters worse and do not take responsibility for the damage done. I had a leaking toilet, plumber came and said he was going to take the toilet off and replace the wax ring, left the toilet shaky. I told him about it, got upset, left, came back and put some caulking around it.

I’m still waiting on my gift certificate for my microwave that needs replacing, and it’s for Lowe's it says. But nothing received yet. And the amount is not much compared to what I have to pay for a new microwave. Disappointed because I paid a lot for this plan.

At 4PM, CT, on Friday, 1APR22, your tech could not obtain authorization to complete the work required by my claim. Less than one hour of labor finished the work to my satisfaction. Recommend you structure your Authorization Department to cover all the time zones you sell policies in.

Customer Service/Initial phone call with CHW was positive and friendly. Referred to Local Company for Contractor to come out and fix our water heater. I received an email that said my provider: King Jaffe LLC, will be out on 3/25/22 between 3:00 and 8:00 p.m. Nobody showed up and nobody called. Every day after that Friday, I received an email that said someone will be out that day. Nobody came. Nobody called.

It was fast and smooth process. I was satisficed with the vendor and the technician. I will recommend you to friends and family. I hope not to have to use my warranty and hope that all of my experiences are just as good.

I was emailed a copy of my new contract **. However, the 26 pages will only partially print. I called your customer service and asked that a copy be mailed to me. I was told that due to COVID you were not mailing contracts and they emailed it once again. It still only partially prints. PLEASE mail me a copy of my contract.

One of my circuit breakers was tripping and after several resets it stopped working, the electrician sent worked with my work schedule. Stoney was great to deal with and enjoyed his no stress attitude. The time it took to file a claim online to resolution of issue was little over 7 days which was not bad. Stoney was able to identify the issue and repair in 45 minutes.

I have had to use the service three separate times: wall oven, furnace/AC and dishwasher. All three times the technicians were prompt and professional. The wall oven was unable to be repaired, so a fair value settlement was offered. The furnace/ac was able to be fixed during the service call. I would not hesitate to use the service. The dishwasher no replacement part available. Dishwasher works, the jet dry cap had come loose and melted when it landed on the heating element.

The technician was timely. Made a diagnosis and then made the needed repair. Since I am skeptical that service my not be provided as advertised, I am pleased to say, everything was great. I am glad I switched to Choice Warranty.

Ray did a great job on diagnosing the problem and gave me options. He got approved for a new opener in a matter of a few minutes and had a unit on his truck. He was able to get the unit replaced within an hour. He explained how to program my car to the unit as well. Two thumbs up.

The tech was on time and found the problem. It was a burned wire in the back of the stove. He has to order the part and will be back out when it comes in. Other than that everything was good. Very respectful.

Very fast and send out very good technicians. Always prepared! Putting a claim in is easy easy easy. I’ve had a few and they are the best so far. Not complicated at all. I’ve had many things going down lately, and they are always helpful.

I reached out for service and was immediately given a date. This is my 2nd time and was very happy with my first request. I look forward to this one going well also. It is my washer this time. Before was my dryer. I am very happy with my selection of Choice Home Warranty.

I expect great outcomes. The representative was professional, thorough and courteous. I would recommend to any friend looking for a home warranty plan. I am pleased with the choice of policy that I have made but I am new to the plan today.

Program had everything I needed. Andre made the purchase easy (he price-matched a competitor). Only negative is that once I committed, I guess it's SOP to be offered longer term options than the one I selected. But all's well -- I ended I with what I wanted.

Signing up for the home warranty was simple and quick using the website. However, a sales person who identified himself as Bob ** called me several times on a Sunday afternoon (normally reserved for family time). I let the first few calls go to voicemail but decided to answer because he was so relentless. He verified my information and then proceeded to tell me about an offer that I qualified for. I listened, asked questions to clarify and politely declined the offer. He then became aggressive and I politely declined again, wished him a beautiful day and ended the call. Bob then called me back twice, and when I answered he accused me of hanging up on him. I again told him that I was not interested and to please stop calling me. He then became very rude, implying that I was not an intelligent person. My husband then took over the call and asked to be transferred to Bob’s supervisor.

They replaced a burner on my glass top stove and replaced the switch on another burner. They were very nice, got right to work and worked very good with each other. There were two men. Clean, friendly and good manners!

We would absolutely recommend Breezy! He is AWESOME, timely, informative and eager to get the customer taken care of. You can tell he has been in the business for a long time and very educated in his work. Choice Home warranty on the other hand drags their feet to approve the work.

Called on a Wednesday, problem was fixed by Friday. Electrician that came was on time. Professional. It was fixed within a few minutes. This is our first claim with Choice and we are Very happy with the service.

Had water leak underneath kitchen sink. Filed claim but since it was on a Friday and plumber didn't work weekend I would have to wait until Wed because appts are made 3 days out. But Choice arranged to have someone come earlier if there was a cancellation. Plumber came Monday and solved problem. Excellent customer service!

Greg did an amazing job knowing what the problem and explaining his process of getting the job done. He was very quick to fix my plumbing issue. I would recommend anyone to use Plumbing Geeks. They make it easy and they very professional.

Let’s start with the customer service. Although they are trying to be helpful they are extremely difficult to understand and speak with. The second technician that came out was phenomenal and everyone should use this tech for any refrigerator needs. I was thinking of switching companies because of the poor customer service but with technicians like this I will stay.

I called the problem of my dishwasher on Friday night. I was very worried and don’t want to wait to fix even for a couple days. The guy contacted me sat morning and come to fix and completely work in early afternoon! So professional and did a great job! So happy!

Since having Choice Home Warranty I have nothing good to say about them. Nothing seems to be covered.. Total rip-off! My hot water heater broke a few years ago and I had to first wait for a service tech to come and then had to wait for the part to be ordered.. Should be done in 1 day! Same with dishwasher, AC had bad coils and not covered, so disappointing!

When I was 1st assigned a technician the date and time were attached. He did not show up twice. I took 3 and 1/2 weeks to get another one he did not show up when assigned but did come back next day. You once again said I missed the appointment. Nope I did not. He did not come. He did fix it the next day. 1 month without hot water. No thank you. I will definitely tell everybody not to use you. Wasted money.

The person that took my order wrote it as a shingled roof when it’s a flat mobile home roof. The repair man knew nothing about it. Now with all this rain I still have leak over my kitchen window and paid the $ 65.00 for nothing. The gentleman was very nice but did not help. I feel I should have someone else come out that knows mobile home roof overs and get a refund.

I got in touch with Choice Home Warranty requesting repair for my electric clothes dryer which had stopped working. They put me in touch with Freedom Appliance. The service tech., Tommy, got in touch with me and set up an appointment in three days. He showed up right on time. He diagnosed the problem as the switch located in the dryer door frame. He installed a new switch. Problem solved. Tommy is an expert and very customer friendly. Choice Home Warranty chose the best repair company for me and they sent their best repairman to fix my problem.

The customer service person that help me was very professional and he answer all my questions. He was very understanding and knowledgeable about the warranty. I am looking forward to having my needs met when something happens. Thank you for your help.

Technician was efficient and friendly. Quickly determined that there was not a problem with the dishwasher. Suggested things we can do to keep from having issues in the future. Very pleased with the technician and our Choice Warranty we purchased.

Had a claim with American Home shield and they left us with no hot water for 18 days. I had 2 claims within few days and both were handled promptly. Go Choice, They are really organized. Happy I converted.

The contractor came on time as scheduled and did what was necessary to resolve the issue and fix the problem. He was professional and efficient. I would use Horton A/C Again if I have any further problems. Good work by a professional. The job was completed and the problem was resolved to my satisfaction. I liked the contractor!

My furnace was not working & I noticed the pilot light was not lit. I called Choice Home Warranty and asked if they would send Donte at HWHP Construction & Property Management LLC to do the repairs (he did repairs on my AC unit last summer). He is very nice and professional young man & explained in detail what he did. He also did not leave a mess.

I was very pleased with the service I received by the technician who came out to repair the air conditioner. I contacted Choice Warranty with a claim and the same day a person from Bennett and Sons called and set up an appointment. Louis came on the day promised. He was professional and knowledgeable concerning the problem. He made sure we had air before leaving. Highly recommend this company!

I am very grateful for the help Choice Home Warranty has provided me and my family throughout the years. Their help and service is always above and beyond expectations. They are always courteous and professional right from the point of reaching out to them for help on the phone with the need at hand until the end of the process of delivering and taking care of the customer's problem. Thank you and God bless all!

Ruben ** is an AMAZING tech when it comes to Heating and HVAC. I am extremely happy with his service in all aspects. I will continue to use his company in the future. Choice Home Warranty is truly a great company. I am extremely satisfied with service thus far. I rave to my friends regarding this company. Thank you, Stan and Janice ** for recommending me to use Choice Home Warranty. Thank you, Choice Home Warranty.

The company called to do work did nice job in correcting the sewer line problem blockage. The diagnosis was made and problem fixed pretty fast. The only thing is that the I wish that the main worker would have been a little more customer friendly. I asked some questions that he could not be bothered with.

The service girl Anne was so polite and helpful she deserves 5 stars. She explained all the packages and was not at all pushy. I appreciate that. I really hate when I feel like I am being forced to buy something.

The technician was great. My issues were as follows: a week and half for the appointment and then a nine hour repair window. As a landlord I cannot expect my tenant to wait that long for a repair. The repair window requires a whole day of work missed. I was not notified that he was coming by phone or text until 15 minutes before the technician's arrival.