Choice Home Warranty Reviews

I had a clogged kitchen sink on the side with my garbage disposal. No matter what I tried to do it would not work. I went online to file a claim that night, the 15th of Feb. The appointment said the 17th but the plumber called and asked if I would be home that day, the 16th. When I said yes he was at my house within an hour. He had to snake it out. He was very pleasant to speak with. He kept working as we spoke. If I needed a plumber again I wouldn't hesitate to request the same plumber.

Our garbage disposal problem was reported to Choice on Monday morning and a new disposal was installed on Tuesday morning. Appreciate the quick service. The plumbing company that Choice used was very professional when they called to arrange an appointment and professional in completing the work.

This is our first time making a claim. Quick service. Great repairman (Paul) and no issues getting approval for the repairs needed. Appointment scheduled for repairs next week (once the parts arrive). We’re happy with the service received thus far.

Hot water tank did not give us hot water. Started on Tuesday afternoon and repaired on Thursday afternoon. Wished it were a sooner repair, but it is fixed and done. We are elderly and hot water is very much needed in our home. The repairmen were kind and knew what they needed to do for this repair. This is our first experience, and it was favorable. Thank you.

Your company has always have taken care of any issue that I have. Since I am single that takes a load off my mind. I have you send out a company for my A/C and that was great. Never had a issue with a claim or any other issue.

The only negative I would say is that the email said he would be here between 3 and 8 pm and he actually couldn't be here until after 5:00 p.m. A better window of time would have been helpful. Korey was great and super nice.

We have no complaints about the service, their customer service is outstanding paying attention to issue at hand in order to provide the best service and solution possible, always sending EMails with information to what company, day and time of arrival so one know whom expect...For the money... Can not do any better.

This repair exceeded my expectations.

So far, so good. We were told to observe the area for about a week to make sure the leak was repaired. I love that we will not be charged to repair the hole in our parlor ceiling that was made to repair the leak,

We have been with Choice Home Warranty for several years now and have found this Company to be outstanding. They have employed staff who are friendly, warm and knowledgeable. These type of traits are very important to me whenever I call a company for help. If they dispatch a company to complete a job for you, you can rest assured that they will not rest until the job is done to your satisfaction. At one point, I had Choice Home Warranty insurance at my home in NC until December, 2021 and we will continue with this amazing company for years to come. Choice Home Warranty Thank You!

I explained in details the location of my spa. I was told that it was ok but would have to pay an additional fee to cover. This I did. Then when I had a issue with the unit, I was told it would be two to three days to get a tech out. With numerous calls, emails and almost three weeks a tech was assigned. The email I got to inform me came late the evening before the tech was to come out. There was no time to reschedule, so I had to miss out on a prior appointment. I had to be home when the tech was to arrive. Poor customer service. Now you have denied service. That's what the three weeks was for, to find a way to deny.

The roofer that came out to investigate why I have a leak in the roof came up with all kinds of improper things that were done to the roof including hail damage, but they would be happy to replace the roof, so therefore the claim was denied so I got another roofer came out. He spent 20 seconds up there. There was a nail not a roofing nail but some other type of nail that had backed out half an inch and was holding open a shingle. He caulked it, left, didn't charge me a thing. The leak was fixed.

The person I talked to the first time and purchased this. Seemed like he wanted to hurry up and get through with me to go to next person. Kind of nice but “Hurry up”. It also seemed like his answers were short.

Heater went out during freezing temperatures. With a few phone calls on my part, my heat was fixed the same day I called. None of us wanted anything else to go wrong with those kind of temperatures in the deep south. Thank you Choice Home Warranty and our local appliance company who changed the burnt electrical box and wiring that caused the problem.

The flip in the back of the toilet had bubbles all around it causing the flip not to lay flat which made the water run. Which cause me to have high water bill. The guy was very nice and show what to look for. Explained how it come to have the bubbles in the flip.

The technician arrived within the time frame. We discussed first what was going on. The good thing is he listened and followed my advice on what exactly he needed to do to resolve the issue quickly. Knowing the history of the issue will help the technician to fix the problem without trialing error. We set the situation for almost an hour. It was excellent and quick.

Mike who repaired dishwasher did a great job. However getting done is another story. Per email I received the repair was scheduled for Tuesday between 7:00 and 11:00. This was not an exceptional time. Numerous phone calls to change time or date were NEVER returned!! The company/office did not support Mike. My wife was available when repairman arrived. Nobody arrived! At about 6:00 pm Mike called to say he had the parts for repair for 10:00 next day. He arrived on time after phoning to confirm appointment. He completed job well. The whole repair process was difficult. Dennis

Technician found and resolved problem with pilot not coming on, for my hot water tank. There was a lint back up in the airflow tube, that prevent the pilot from lighting. The technician from Performance Mechanical was prompt and friendly. Very satisfied with the technician.

I called in to get an appointment to have my hot water heater looked at because it didn’t seem like I was getting hot water long enough. It seems to take your company a long time to get somebody to come out. The company did come out and said I needed a new coil. They said they would have to get back with Choice warranty and get the approval and would be back out the following week to replace it. I never heard back and after two weeks I called back to Choice and they said that they didn’t do business with that company. I said, "What do you mean you don’t do business with that company? That’s the company you sent out and that’s the company I paid the $75 fee to. What we don’t use that company?" And the woman said so she sent somebody else out. They came out yesterday. They told me my coils are fine so now I don’t know who to believe.

Was very impressed with sales person. Explained service provided well. Will recommend relatives and friend to check into this program. This seem to be the route to take. No one knows when something is going to tear up and with the cost of everything now days a person needs all the help you can get.

It took over three weeks to complete the service request. During the hassle of getting the job scheduled, there was a lot misleading and incorrect information given to me. This leads to mistrust a lack of confidence in your company. However, the service did get completed so I guess all is well that ends well.

Excellent service by Choice Home Warranty vendor, KINTEX PLUMBING. A service call was quickly scheduled. The technician arrived on time and was very professional, friendly and efficient. Since this toilet is in our master bath we appreciated the fast service. Problem solved!!

I submitted a claim for a sewer backup at 6:30 one evening. I heard from a technician who introduced themselves and gave me time expectations for the job the next day. They were done before noon. Great turnaround time and overall great service!

Called in and told them my pool needed a motherboard. The girl told me it was covered. They sent someone out that confirmed that I needed a motherboard. Then got a call saying no it’s not covered. It’s uncontainable that they wouldn’t honor what their employee confirmed.

Very impressed with the level of professionalism and ease of filing a claim! They did what they told me they would do and in the timeframe they stated. I couldn't me more pleased with the process. Thank you for keeping your word. It was very refreshing in this day and age!!! May God bless everyone involved in the process of fixing that furnace.

Easy to set up a work order, service provider came on time and was very professional and friendly. There was no hassle as we have experienced in the past with other warranty company. Service fee is reasonable as well. Once the work order was submitted, the service provider was at our home within 2 days.

If a customer declines something, please accept it. Everyone does not want the add-ons. I have tried the warranty before. I hope this time is much better than before. I will hope that it is with no issues. The online reporting is not the best for service request.

The technician was great but dealing with Choice themselves I do not recommend. We have gone 12 days without working HVAC in our home and choice doesn’t seem like that’s a priority to them. It is to me because I have two children under the age of 3 and our home is 40 degrees.

Technician Carlos arrived within the time frame given to me. He was courteous and explained what was wrong with the appliance. He said the needed parts would have to be ordered. I did not get a follow-up from the company. It wasn't until I called that I learned that the appliance would not be repaired but I should contact Choice or check my emails to see if I had received notification. I feel it proper that a phone call should be given to the customer and not rely on an email that goes to the spam folder to notify me. I feel that choice warranty and Liv Smart failed me in this regard.

Otis ** from Uncle O’s Home Improvements was very thorough and professional. He was able to detect the problem and get the parts needed to repair my dishwasher the same day! I would highly recommend him! He was on time, neat and friendly too.

The plumber immediately fixed the problem. Plumber was friendly, but professional. The plumber explained to me what the problem was which kept me informed. I have recommended Choice to a lot of friends and others. I always tell them they can't beat the monthly charge on only $85 fee when Choice send someone to fix the problem.

Joe was very customer service oriented and very experienced. He informed me of his arrival time and was on time. He discussed my issue and how to address in future problems. I am very satisfied with the service received. It was a great experience. I wish every interaction with repair people could be like this one. I highly recommend!

Done when promised, no issues to report, always professional, website easy to use, easy to log into, all info there and easy to read, and understand. The response is quick and professional, if any question, the company always answers, and ready to help.

Our two toilets won't remove all waste without multiple flushing. The plumber was good. He said the problem was the age and design of the toilets. He acknowledged that the toilets technically functioned but would not work properly to remove waste. He believed CW would not replace the toilets because they still flushed. No call yet from the plumber on CW decision as to whether CW will replace the toilets.

Technician came to assess my compactor & immediately knew what was wrong, took care of my problem in less than an hour. Very knowledgeable & courteous. Recommend highly. I would definitely recommend Choice Home Warranty to all my friends & family.

Once we got a 2nd technician things went fast and easy. The first technician was a no-show and no call. I called the next day and Choice reassigned a new one. He showed and fixed the next day. Diagnosed in five minutes.

Thank you for the quick response concerning our water heater. You never miss your hot water until you don’t have it. The technician came out and we are back in business. We have been satisfied with all the techs that CHW have recommended to service our appliances. Thanks again!

Four times I have had problems with you agreeing to do repairs. Presently I have submitted a claim for repairs, paid the required $60.00 for the tech to tell me what I already knew. When the claim was submitted, it was denied. So the only thing accomplished was that I am out $60.00. Not a good thing.

Even when the repair is NOT done properly and you put in another call you are charged for another service call. You can’t get a supervisor to call you to discuss. All employees say is, "They will tell you the same thing I am." I insisted but never had a return call.

Very impressed!! They called and was able to come 4 days sooner than originally set. Was so thrilled.. Wow.. Came in, looked at my problems.. Fixed the problem.. Done... Wow!! He was nice, wore a mask, did not make a mess... Thank you Choice Home Warranty and Mr. **!!

I put a trouble on Sunday Feb. 6, call on Monday, Tuesday. Wednesday. Thursday, No tech. show up. On Friday I call and told the person in charge of trouble calls that if I don't get results Friday I will cancel my policy that I signed for additional 3 1/2 years. I am very disappointed with the trouble call system. This is the first time that I use your system for the past 5 or 7 years. With this experience I will not recommend your Co.

I’ve been waiting for someone to come and fix my hot water heater since February 4 and still haven’t heard from no one yet. This is crazy. I paid for service and no one is contacted me. This has not been the first time this has happened. It did the same thing for my furnace in the fall. I think after my contract I will be finding a new company.

Mr. Philip, the Technician from DMS PRO SERVICES LLC came on time as promised. He seems to be knowledgeable on what he was doing and above all he was courteous. He said the appliance needs to be replaced and will approximately be done in three days time and we have to pay around three hundred dollars more but I told him why because from our experience with American Home Shield we never pay except for the Diagnostic fee or deductible of $75.00 dollars which we did to him.

Jarrell was available to come to service our water heater earlier than expected. When he arrived he had his mask on ready to see what the problem was. I got straight to work and didn’t hold up my day. He was very knowledgeable and efficient.

We found that our previous furnace Company Little and Little (Dan Little, Owner) you assigned did not properly/thoroughly complete the installation properly. That's why we were still having problems with our furnace. Thank heavens for sending your new recommendation R & M Hearing and Air. He explained all the problems that should have been resolved by Little and Little. Making every effort not to damage their reputation he simply began repairs to correct all of their mistakes. Very caring, polite and professional when addressing our needs and getting the job done! Make every effort Choice Home to keep R & M Heating and Air on your Roster of Furnace Professionals.

The water heater was going bad and the tech said it was developing a leak. It was determined that I didn't flush it and it had sediment in it. I get my heater maintained and flush through my maintenance company every 6 months. I also paid $12000 for a new commercial fridge that they couldn't fix. They are in the denying business, not the helping business. Careful which company you choose....

I was very disappointed in the price offered. I had a very good dishwasher in place now. My present dishwasher is a good quality. I have been ill and cannot take the money offered and do the work myself as this will entail more than I can handle right now having been very ill. Please reconsider and give a better unit and install. Thank you. Norma **. PS I am a real estate agent with Latter Blum Real Estate and would like to recommend your company when selling a home warranty in the future for my buyers and sellers and for recommending your company to other agents. Thank you. Norma **.

Technician was thorough and explained each step. He put on slips over shoes. Assessed the situation and made sound recommendations. He replaced old parts. He was courteous, professional and customer oriented. Thus far, the spewing of water stopped and no more visual water has been coming from toilet.

I asked for a call back and never got one. After 2 hours, I called back again. The person I spoke to was hard to understand. I just hope she got things right. I am waiting for a company to call me for service.

Switched to Choice Home Warranty a few months ago after our first warranty was up for renewal. This was the first time we had to use our policy. It was very easy to get the claim opened. One technician came same day claim was opened (he is en route right now actually). There was no hassle or argument. I pay around the same amount as the previous company/policy (less I think) for more coverage and better quality customer care. Definitely staying with Choice for this home and any future purchases.

He was so thorough and explained everything and was so great with my dogs. He explained what he was doing and what exactly was wrong. He was quick as well as on time (actually he was early and called to ask if he could come early). I will request a Sears technician from now on.

Although the repairman wasn't experienced he worked diligently and his trainer was very helpful and knowledgeable. They were also punctual and efficient. They were also friendly and focused on the work at hand. I would highly recommend Choice Home Warranty.

Thank you Choice Warranty for being so easy to work with in finding a service provider and completing the claim for reimbursement. I needed a plumber and when you couldn't find one quickly, you asked me to find a plumber and move forward to get the issue fixed. You were easy to work with. Thank you.

He serviced our refrigerator with professionalism and repaired the ice maker. He kept us informed when he would arrive at our house. He also replaced motherboard per service bulletin. He did the work in a timely manner and cleaned up area when done.

The agent, Leo, was very knowledgeable and helped us get the best rate possible for us with senior rates. Also helped us set up a repair to the dryer hose with dates and who's coming to the house. Thank you.

The tech was fast, knowledgeable and dependable. Very good at what he did. He came back a second time in the Fall to do a Fall cleaning and getting the heat pump ready for the Winter. Had good suggestions on how to clean the filters.

This is the 3rd time I have used my warranty and it still takes forever to get things repaired. It does not live up to what they say on commercials. Thinking of dropping you and going with a different company.

We were looking to change our home warranty company as our current company was becoming increasingly harder to work with. Poor services, increased fees and denial of promised coverage forced us to look elsewhere. Andre was very helpful explaining your package and giving us several payment options to choose from. He didn't push and offered us a very good package that we can afford. We look forward with working with Choice Home Warranty in the future. Thank you!

Filing a claim was very easy and Customer Service personnel courteous and efficient. Service person came two days after claim was called in. He was friendly and knowledgeable and repaired dryer and dish washer. Will highly recommend Choice Home Warranty to friends and family.

Technician, Albert arrived on time as scheduled and provided updates on actual time expected at our house. Performed work efficiently and repaired issues and seems to have been the issue. Choice Warranty has provided services that we have been happy with.

I was treated with respect and given good information. I felt a little pressured about a longer policy, and I am a widow with high property taxes, so it was a little grievous to me. I am not sorry I took the longer time, but did feel a little pressure. The true test will come when I have a claim to submit. I would be happy to send a review then as it is when the tire meets the road!

The technician was professional, followed COVID-19 rules, pleasant, and fixed the issue the same day. The dishwasher needed a part but the technician left and got one. He returned in a reasonable time, repaired the dishwasher. Checked it to see if ran correctly, picked up his tools, and cleaned up after himself, before leaving with the dishwasher worked correctly. He answered all of our questions. My grandson was the resident at the home. The rest of us had appointments and had to leave before he arrived. We notified the repair company that I would not be there during the time block of noon-2pm due to a doctor's appointment but evidently the technician could not change his schedule because he did not get back with me. However, he notified me when he was on his way to my house. My grandson works from home so he was there to take care of letting the technician in and being present until it was finished. He paid the co-pay to the technician.

The person sent to fix/evaluate the dryer was very good, friendly and professional. He was able to get the dryer working temporarily by using some zip ties and told me he would ask for authorization to order the bad part. However Choice determined not to authorize based on their determination that the knob was damaged and not wear and tear. So I am not happy with CHOICE.

Mr. Eddie ** was given the job of coming out to my house and inspecting the heating system due to no heat and a terrible, acrid smell through the house. Found a part that was faulty and replaced it but said that the motor was not running correctly. We have had heat on and off since then but the smell has repeated. He came to our house on Friday but we have heard nothing from Choice Warranty since.

Technicians were very knowledgeable and helpful. They had no ability to judge whether the work could be done by Choice without turning everything back in to the office, which caused delays in service. The office people were good to recommend that I go through my homeowners insurance instead.

Chris was great, very courteous and knowledgeable. He was in the area and came two days early!!! I appreciate him. He was fast and ready to work on the problem. The office handled the call pretty quickly and made an appointment right away. They stated in constant contact by phone and email to make sure that everything was in progress.

When I received the information of The Business coming to look at the problem I had worked with me in setting my appointment. I work a full time job 6 days a week and had issues. The tech was very patient, listened, and was thorough. He also explained what work that he was doing.

Contacted Thermo Pros directly after I was notified they would help me resolve my heating issue. Thermo Pros came out within a few hours and identified the issue, resolved my issue temporarily and gave great insight and instructions for next steps. Would highly recommend Thermo Pros for all future heating and cooling needs.

The microwave was making a horrible scary popping sound. The technician was on time, curious and did everything in his ability to try to fix the problem and figure out what was wrong with it. He recommended not using it for safety reasons.

I am very pleased with how fast the service was from start to finish. I was excited that when I put my claim in, it only took 1 day for repairs. The technician wasn't very personable but that's okay, my repairs were done and he was pleasant.

Our technician showed up on time, and problems seem to be fixed on first visit. No more leaking from the washer and refrigerator. Our washer and fridge are very old, but we love them and didn't want to have to replace them. Thank you!

I've been with Choice warranty, for over three years, at this condo I'm in now 6 months and at my residents that burnt down 21/2 years and all I can say about choice warranty is that they are the best!!!! They save you money!! With everything rising cost of living, gas, food, with choice warranty the money that they save you, you can use in other areas! I would recommend choice warranty to everyone!!!

Hearing that dripping in the wall?! I had such concern with visions of drywall repairs to come. Tony came out and set my mind at ease. He took the time to explain what I was hearing and what was causing it, and didn't even need to open the drywall. It was easy to schedule, great technician and absolutely worth the investment!

I love Rooter Chris. I requested them. They are punctual, friendly and fast. I love that the same technician comes every time. His name is Juan. He always gives us great advice about our plumbing. I have recommended them to a friend. Thank you very much Rooter Chris. Prayerfully I will not need you any time soon.

I called several times and some customers service agent hanged up on me, and they treated me like nobody. I opened some claims awhile ago, but I you guys don't help me. Even you found a technician for, you rejected his diagnostic. My house is on a mess now. I have more to say. I think by joining you was my biggest mistake.

Contacted Choice Home Warranty for a service call and they made an appointment in 3 hours for the next day. The lady was very professional and experienced. She listened to me and explained the process since this is my first contact with this service.

Refrigerator is not freezing food in the freezer compartment and not sure about the other lower part. Called and pretty quickly Sears emailed me and I now have somebody coming out two days from now but I have to hang around between 1 PM and 5 PM. I am hopeful that this will help find the part that gets this machine working properly. In addition they offered me someone to come out and put a bid/quote on new windows and a patio door for me so I said yes to that and someone will be contacting me about that later.

My kitchen sink got clogged. Even though they couldn't find the right contractor. They had given me the option to hire a contractor on my own. I was able to get the quote and uploaded the documentation. It's approved in 30 min and eventually the issue is fixed.

The rep was very courteous and patient and explained all of the options and also countered with a better rate which we really appreciated. I signed up for a year and wanted to see how this goes and if it goes well we will look at longer contract. Thank You.

It takes a very long time to get a technician out to my home. It took over a week to get someone out. When they arrived to look at my appliance, a part had to be ordered. I don't know if the part is in or not, Choice just gives another appointment date; a week or two away without the customer (me) knowing if the part has arrived or not. I have left a verbal message as well as a written message on the Choice website for someone to return my call, but I have not received one yet. A call back to update me on the part and possibly get an earlier appointment date would make me very happy.

The electrician who came was a great guy who knows what he is doing. He explained everything to us and said to call if there were any problems. The only issue we have with Choice is the new co-pay of $85. We have been with Choice for several years when co-pay was $40. We have invested a great deal and have not used it enough to justify the monthly payment and $85 for every call. Seems it continues to go up each time.

Signing up for CHW was a pleasant experience. The representative that assisted me was very nice. Ms. C ** answered all my questions and was very patient when I didn't understand something. I actually enjoyed the encounter. I will wait till I experience my first service call to rate my next experience with CHW. Hopefully it will be as pleasant as my first.

Tech called and arrived within the time established. Had a difficult time getting into washer pump area, review of manual solved problem. Pump area was inspected, stated it was bad but there is not one available. Run washer computer thru code cycle in attempt to show me way to override system. Washer was loaded and the same problem has occurred. Same problem after expenditure of $75.00. Still unable to wash clothes.

Mohammad was very helpful, informative and professional. He answered all of my questions and even provided me with an exceptional deal with my new home warranty contract! I will definitely recommend this company to friends and relatives. This company seems to provide way more coverage for half the price of the competitors.

I had garage door issue fixed in one day. Fantastic service with quick response. One phone call to Choice Warranty and consider it is done. Very good communication with me by e-mail and also sharing information with repair service contractors. It is good service to buy for your home appliances and ease of mind.

My first contact and sign-up experience with the "CHW Sales Team," was remarkable and pain free! The coverage I chose was the "Total Plan," and the rate was more than reasonable! Thanks again CHW! We're delighted to be aboard!

Purchased this from Gary. He was very nice and offered several really good options giving multiyear discounts. I opted for 1 year only at this time. The process was easy and I didn't feel any pressure to purchase. I hope to renew next year when this policy expires. Thank you for great customer service.

Electrician was friendly, arrived on time and wore a mask as required by his company. He was knowledgeable about his experience and performed a complete assessment of the situation. He checked with his office on approval of the problem and completed the work in ample time.

I regret signing with Choice Home Warranty. The coverage is limited. I had four faulty ceiling fans. They would only repair two. The others I had to get maintained out of pocket. There are features other home warranties cover that Choice doesn’t. They brag about being better but they are the worst.

The information provided was very clear. The agent provided me with a clear detail how the service work and provided options for 3 year plan. My husband and I may consider in the 3 year plan in future. Extremely helpful and knowledgeable to help me with my decision. Thank you so much.

The technician was on time, very friendly. He came in, got right to work, and saw that he couldn’t fix the faucet. I assume he called Choice to get approved to change the faucet. I had one that I had gotten extra. Now we have running water. Great job.

The tech was on time, communicated well what was going on with the dishwasher. Choice communicated promptly with me via email on what the next steps would be to get a replacement. Just wish it would not take so long to get my credit for the dishwasher because I need a dishwasher now.

If, this is on the washing machine repair, the technician was timely and made the repair in one trip. He was friendly and knowledgeable. My experience with Sears, in the past was less than desirable. But, this one was a good experience.

Kevin with Sears home repair was excellent. Very professional and efficient. The best contractor ever sent here. Answered all questions and gave instructions for immediate use and advice for better use for our refrigerator. Cannot say enough praise for Kevin.

Had someone come out to look at my ac unit and they told me I needed a whole new unit, then contacted choice they sent out a technician who came diagnosed it right and fixed it without replacing the unit. Very knowledgeable, nice and straightforward.

The overall experience was good. The service person was polite and qualified. The only shortcoming was that we had to wait a day for service. The biggest complaint I have is the number of calls I received to renew my policy when it is good until 8/2023.

The refrigerator compressor was replaced and and the refrigerator was running again within 2 hours of her arrival. Today marks one week since the repair. No problems. Service provided by Sears for our Kenmore refrigerator. The only negative was that we did lose quite a bit of food between the time that the problem was reported and the time that the technician could service the unit (5 days).

I called to find out what your rates were and services provided. The rep seemed to be very knowledgeable and informative. I explained the home warranty I currently have isn’t providing the services. I always have to find my own tech, pay upfront and they reimburse me. I didn’t sign up for that. The rep assured me there were several tech in my area which I hope is true or I’ll be looking for another home warranty company.

Still waiting for a resolution from Choice Warranty. Repairman (Alpha) came out promptly. No response from Choice yet. Bosch dishwasher still not working. Day 10 now! Repairman was professional and experienced and said he would report the issue back to Choice with his recommendation.

Called & spoke with Jason re: home warranty quotation inquiry. He was very professional, answered all my questions in details, offered discounted rates & assisted me smoothly with my needs. Opted monthly payment option but probably will consider annual payment during renewal if am satisfied with the company’s future services. Great experience!

Our experience with the technician was great! But our experience so far with Choice is poor. If we hadn't kept following up on our policy and our claim, we would still be waiting for policy details, and for someone to come out. We got different answers from each Choice representative we spoke to. My husband had to spend most of an afternoon on the phone with Choice to get you to send the tech an actual work order. Basically, my husband did a big part of your job for you, and that's not right. I have a suggestion: develop a concierge-style service, especially for claims, so that your customers work with the same 1 or 2 people. It would provide consistent, more efficient service.

I’ve only just signed up with Choice Home Warranty and while I so appreciate the service from the sales representative, who gave me what seems to be a very good deal as a senior, I’m really not sure if it will be a good deal given that I do not have a dishwasher, a garbage disposal, or a garage door opener. I do have a washer and dryer, but I’m not sure if it’s covered on my plan. One reason I’m not sure is that there is no physical paperwork provided for policies and when I clicked the link provided for additional information to go to their website for additional information, it’s asking for login information I was not provided and no set-up of account was available. I’ve left a message for a callback today to set that up. I would be more comfortable with a hard copy of my policy, in any case, and I understand that is not available.

If I could give 1/2 or no stars I would. It took 4 days to get in contact with someone at Choice. When they contacted me they had the wrong company assigned to support me. When they did get a repairmen out they tried to deny my claim saying it was prior damage. My warranty support began on 8 Feb and that's when my oven crapped out, but I submitted my claim on 9 Feb. (Mind you my coverage STARTED ON 8 FEB AND THEY ARE STILL TRYING TO DENY MY CLAIM!)

After assigning a techician who didn't keep appointments, CW assigned Warm and Frosty. He was excellent in every way. Efficient, on time, helpful, and courteous. He obviously knew what he was doing and it quietly with a minimum of disturbance. I'd recommend him to friends.

Trinitas All Electric is a great company to work with. The communication was wonderful as was the technician, Henri. He came in and diagnosed the problem, got the part from his truck, and was in and out in no time. I would definitely use them again.

I talked to a girl on the phone beginning of February and asked her why I paid more for a service fee then my daughter in Tennessee who recommended you and she said, "Well if you pay off everything it’ll bring it you can save $10 a service fee." So stupid me said OK and y’all took $1485 out of my account and I used it for the first time yesterday and they still are charging me $85 so I know I’m not happy and I will not ever recommend you all.

Case managers don't communication as they should, which causes this process stressful. I've been without heating for 4 days during these winter months and haven't spoken to my case manager. She sent her introduction email with a link to schedule my appointment with a different case worker that doesn't deal with heating issues. Looks like I'll be without heat for several more days for sure. I hope to hear back from her within the next 24 hours.

The plumbing claim it was set up for almost 2 weeks after I called. My neighbor was able to fix it and I called to cancel it. I called Choice to have it cancelled because there were 2 appointments set, one couldn't make it I wasn't sure who to call. Then two weeks later a tech called me to say he was here (Mobile) from Mississippi to fix my plumbing. I told him I had cancelled it with you. He said I should pay him the fee out of consideration for him coming so far. I can't afford to pay for service I didn't receive.

Had a problem with my heating system, called Choice Warranty, they called the technician and they came right out to see what was the problem. I have been a customer of Choice Warranty for about six or eight years. Love them!!

During the first visit, the repairman seemed very polite and knowledgeable. I assume he fixed the issue with the dishwasher (I haven't used it yet) but he left the filter for it in a bowl on the counter. I cleaned it but didn't know where the part came from. He offered to pick up a new fridge filter when he picked up the part for the icemaker. Before he left that day, he put the old fridge filter back in saying he didn't want it to leak while I waited for his return 3 days later.

Repairman showed up late on Sunday evening. He pulled the refrigerator out and took the back plate off. Coils were clean and free of dirt and debris so he then tried to remove the cover plates in the bottom freezer (without success). He recommended a replacement appliance, unplugged it and told me to plug it in the following morning (which I did). Refrigerator has been running all day - still not cooling. I paid the service fee and the repairman left saying he would return the next day. Have not heard from him since and he has not returned my calls.

Brian with B-N-R plumbing did an excellent job! He replaced the fixture in a timely manner. He also took the time to replace all the cleaning products from under my sink back in place, all nice and neat. I highly recommend B-N-B plumbing. Thank you Brian!!

When speaking with Lead Account Representative about applying for the program, he (Jeff **) was precise and gave myself many options. I choose the 6 year option and included this plan (since I am military veteran) was a discount of services. I want to thank Jeff and Choice Home Warranty for a great plan.

Came out 1st time to diagnose problem. Called 30 minutes before arriving. Found the problem quickly and pointed out the part and what its purpose was. Needed to order part. Same tech returned today 2-14. Replaced part. Ran dishwasher to show it repaired. Made my wife's day. Tech very courteous and polite. Next problem I have that he can work on, please send IAN.

Jeff was very nice and was able to get me a home warranty. Thank you. By the way he was very knowledgeable in the product. I was looking for a home warranty to replace my old one. They went up on their price.

After being assured when I took out the policy that the age of the appliance didn't matter, I was given the runaround when I placed a claim on my 20+ year old furnace/AC unit. I was given varying quotes on what it would cost to repair, and then multiple excuses why it wouldn't be covered. Ended up cancelling the policy. I would not recommend this company. They are more than happy to take your money, but look for any excuse not to repair your appliance.

Service guys was on time, worked efficiently and repaired the problem. I saw a small leak after they left and they returned immediately and fixed it. Great job and was well please. They wore foot booties and mask which I really appreciated.

I requested a quote, received a phone call right away with a quote and options.. we were with another company, not happy so decided to go with you. Your agent was very knowledgable and friendly. Gave us options, and we went for the one that would suit us.

My first encounter was a plus- Alvin answered the phone immediately, friendly, well informed without being pushy. I trust what he presented. He was patient as I’m a senior and offered me a plan that after reviewing my husband and I agreed to go with. I’m hoping the other side of your business (when I need service) will be just as engaging and as efficient as Alvin was for me. Word of mouth is the best kind of advertisement - as of now I rate your company a 5 star!

The repairman was very knowledgeable and professional. Got us going in no time. He worked with us on scheduling to make sure our appliance was repaired in a timely manner. I would not hesitate to have him come out again.

I had a very good experience. Got everything done in a very timely manner by way of getting the service person out. He was very knowledgeable and show me what was going on with the assistant and recommend it that we get replaced and that he would be on call.

You folks were unable to provide me with a technician, outside temperatures were in the single digits on Sunday 2/13/22 so I tried and found one that actually came out within an hour and fixed the problem, I was unable to get a prior approval on the phone numbers provided. I will send you a copy of the invoice when received.

I was contacted within a couple hours of issuing my claim and a nice gentleman came the same day and fixed the ceiling fan/light problem for me (and it was a Saturday at that). He was very friendly, knowledgeable and professional.

Great but I do not think if you ask if I am a vet and I am also retired Air Force. I am also 100% disabled veteran but also you all did an awesome job and the person I dealt with was very knowledgeable and polite.

It took 3 weeks or more to get someone to repair my dishwasher. Every time I called your office the person said I would be contacted within 24 hours and I never was contacted. I expect better service and communication. When the service man arrived he did a great job but no one informed me that he was coming.

At this point I cannot say I am satisfied or completely dissatisfied with my current experience. It has been very stressful for the past several weeks. First in Choice finding a company in a reasonable time to come out where I need immediate help. A water heater and refrigerator both going bad at the same time. With one claim in limbo for approval and the other claim being denied and waiting to speak with a case manager I have to leave my experience as one yet to be determined. Ask me again after these issues are resolved or not.

Claim was easy to place on the website and was addressed in a speedy manner. A service provider was assigned the same day I placed the claim. A service person arrived within a few days and addressed the plumbing issue. Thus far I am pleased with CHW manner of addressing my claim.

The technician immediately identified the problem and started fixing it quickly. He also showed us the problem while explaining it to us in a way we could easily understand. He was friendly and customer-focused. Customer service matters equally as much as technical skills and he delivered both to our satisfaction.

I have used this service a few times and have received timely service! The technicians that have come to my home have been very knowledgeable in what they had to do and the customer service has been great! I would definitely recommend Choice Home Warranty to a friend!

Napora responded to the issue quickly. He was informative and nice. The water heater needed a part and he got that ordered. Should be in this week. We had to call him to get that information. It would have been nice if he had called us to let us know what the warranty company decided and that he had the part ordered.

It was easy to file a claim online and get the information from the vendor to schedule an appointment. The vendor arrived on time and completed the necessary electrical work. The work was checked to ensure everything worked before he left. Would definitely recommend Choice Home Warranty.

The representative was very difficult to understand. I don't know what country he was from, but it was very difficult to understand what he was saying. Other than that, he was very helpful and processed my questions. It would be nice to be able to speak to an American, or at least someone that can speak clear English. For the amount of money paid for this warranty, it would be nice to know I am working with someone from the USA.

The technician was great. He called and said he was on his way. He came in looked at the unit and explained what was wrong and what the steps that were going to be taken to get it fixed. I have no complaints.

Scheduling an appointment was simple and easy. The representative was knowledgeable and made the process painless. I received all communications on time as promised. The service technician was on time and very professional. The problem was diagnosed on the first visit and solved the same day.

I have had this warranty for 10 months and never filed a claim until a few days ago. Filing the claim easy.. Then scheduling someone to come out easy.. However 1st issue was the time frame they gave me was opposite to time frame they told the company so I spent my entire day waiting on them. Repair guy came and pretty easily diagnosed compressor not working on older refrigerator so temp is around 50 (obviously can’t use). So he said I would hear something back from CHW the following day.

I thought the lady I talked to was very polite and helpful. She explained to me how my claim would work and I would be hear from someone in the near future to come out and check my claim. When I got the phone I received a email with my account number and claim number.

The technician showed up on time, explaining everything he was doing. He diagnosed the problem and made sure he had access to the needed part. Once complete with the evaluation of our dishwasher, he let us know that it would be roughly a week to receive the part, however 2 days after the initial appointment he was back with the part and had our dishwasher back in running order.

I'm waiting for Lowe's discount card for Lowe's discount card to replace my microwave. At that time I will arrange replacement. That's about all I have to say at this point. No more. Once they replace it can I get the card for a credit from Lowe's. I'm done that's all I have to say at this point in time so keep the faith. Thanks for your help. See how it goes.

I received notification quickly regarding my claim via email. The date was set up within a week to do the repair. The issue was resolved immediately upon the technician's arrival. He was very knowledgeable and nice. He showed me what was wrong and handled it all within an hour.

We ordered service for our heater 6 days ago and someone has still not come out!! We suspect Choice has lost their servicing contractors in the Reno area. Choice suggested we find our own Contractor to fix the problem. This makes us uncomfortable because we are not sure about full reimbursement.

Got an email saying that you were going to replace my washer and I'm thinking great. Then the trouble started. I was assigned a case manager Lydia, I called her 4 times and sent 3 emails over the week and no response. I called again to your office and voiced my displeasure with her. He said he would get me a new rep. Lydia must have been told about this because she did finally call that afternoon. I was only offered 547$ for replacement of my washer. I can't touch one for that price. Lydia tells me that your company replaces equipment at wholesale cost. There is no way for me to buy it wholesale so I'm going to have to come up with the rest. Bait and switch if you ask me. The ads all say you will repair or replace the item not give you a bit over half the cost.

Just signed up today with Antonio **. Very impressed so far with how transparent he was about pricing, added fees, upgrades, etc; and the fact that he will be our personal case manager is fantastic! Looking forward to a better experience with home warranties than we’ve had previously with other companies. I’ll keep you posted!

The claim was denied for reasons I understand. But I escalated it to a complaint. I have $65.00 invested that I was still required to pay the tech. So, since I have that invested already I would like Choice to install a new toilet that “I provide”, & they only pay for the install which I have already paid $65.00 towards. Thank You. M. **

I called CHW to report that my garage door and my microwave were not functioning. Within 2 days they sent out Professional staff and fixed them immediately .I just switch over from American Home. CHW is the best. I am very please so far.

Choice set me up with a handyman. My appointment was set for 5 days after the call. I reach out to the handyman. When did call and was a no show. I call Choice 3 times to get them to understand the handyman was not responding. They call him. Said he would call back. I finally told them get me someone else. They did not have anyone. I found the best plumber our. Yes Choice approved it. I had to pay the plumber. Choice will reimburse me. I think they should pay the plumber and me pay my copay. I will not recommend Choice to anyone.

The technician who came out to our house was extremely helpful and polite. He was on time! And although the problem was not an easy one to diagnose, he was quick and skilled with his services. All in all a great guy and one I would love to have back in my house any day.

Blower quit. Smoke alarm went off. Called Choice. The repairman was here in a few days. He got to it. Knew what to do. He'll get back to me with I think a motor, maybe something else. Whatever he thinks. Professional.

Kyle of KB appliance was thorough, professional and timely. I recommend you use him as often as possible. The last technician you sent took forever to make an appointment and installed a used ice maker which quit working within 2 mos. Since it was after 30 days I had to pay twice for same problem. It would have been cheaper to hire a technician on my own. Home Choice needs to vet the techs and companies they utilize. I should have never had to pay twice for a simple fix.

My technician was very, very, very prompt and quickly fixed my issue and even showed me how to correct the problem in the future so I may not have to call someone the next time it happens. A true professional!

My furnace wouldn’t stay running. I submitted the claim late afternoon and American Comfort Solutions came early the very next day and quickly identified the problem and corrected the issue. William ** of American Comfort Solutions is prompt and professional.

I was a little skeptical at first if I would receive a new garbage disposal, and they would try to repair it. The technician saw that the disposal was 10 years old and was no longer usable. He replaced it with a new disposal. This renewed my faith in Choice Warranty.

Yes I would, I came back after trying another company. It took a short time for me to understand I made a mistake by leaving so I’m back and happy I made a good choice. I thought Old Republic was a better company but they didn’t tell me the truth about being a company that has too many reasons why they don’t pay for much.

Finally, my plumbing is fixed. I hired my own tech to come address a drainage problem. It's a great relief. Everything was done well, neatly, and very quickly. The blockage was outside of the house in the pipe leading to the septic tank so in the end my policy didn't cover it which was disappointing.

My experience so far with you guys has been excellent. I tell everyone that you guys are better than the rest, so keep up the good work. I like that you send emails with the schedule and time someone will be coming and so far all the technicians have been very friendly and very knowledgeable.

My tech called prior to arrival and was exactly on time for the appointment, which was great! He was very nice, considerate, and knowledgeable. He was also very thorough in examining the heat pump and took lots of photos for the warranty.

Our experience for getting started with this company was absolutely amazing! The consultant really took care of us as veterans and as people in general. He was willing to cross-check coverage and answered any questions/concerns with a great attitude. This company provides so much more company at way better prices than other home warranty companies. Thank you all!

This is the first time I have had a home warranty. This past Saturday morning I made a claim to have my garage door repaired. To my surprise, I had someone show up by 2 pm the same day to look at it. The guy from Topline Door was completely professional and courteous. He replaced the motor in 45 minutes and I was presently pleased. I also submitted a claim to have my swimming pool filter looked at which someone is to look at it on Monday. CHW rocks… Thanks.

i was given a amount of 191.00 to replace my microwave.. The replacement amount was not enough to replace the item. I purchased this warranty in good faith. I am 79 years old and brought this warranty in case be - I was not given enough replacement amount. Very disappointed. Will cancel this account.

On my first case as a new CHW customer I received extraordinary service. I opened 2 work orders and the contractors were assigned immediately and both repairs were completed 2 days later. The technicians were professional, experienced and right on time. The work was great and I couldn’t be more pleased. I’m off to a great start with CHW!

Plumber told Choice the disposal needed to be replaced and Choice said NO! I’ve had Choice before at another house and never has a problem! I will be looking to go with another company! You take my money but I service!

My central heating system broke down causing carbon dioxide to leak into my home. CHW denied my claim. It's been 25-50 degrees ever since my unit broke. My home is cold as ice. I'm an elderly disable citizen plus a widow. I've been with CHW for several years. l need help plus some heat in my home that's why l bought warranty so when my appliances break down l could get them fixed or replaced. l don't remember them saying age of items needed fixed or replaced. All l want for them to do is fix or replaced it with better system. l didn't break system. This happen thru aging. I'm asking again could you please do something to help me get some heat in my home? I'm 67 yrs old, permanent disabled, living on small social security check that don't pay all of my monthly bills. l hope none of your elderly family ever need help and can't get it especially if they're paying for services that won't help them.

People on the phone were courteous and helpful. However, the ** of "replacement". We have a $10,000 refrigerator that went out and they will "replace it" with a $900 refrigerator. "It is of same or similar size." Why wasn't I told that in the original sales pitch? As soon as I receive the check for my "replacement," my policy will be handled. I wonder, will you replace it for the 10 cents on the dollar you replaced my fridge?

Our furnace has been working very well since we moved to this house 6 years ago, but now and suddenly, the heating system isn't running properly. Thankfully, we have our home warranty with Choice. I called them, and the technician scheduled to come out the next day.

The guy was extremely helpful and nice. I've had two other technicians to come out for the same problem and say the thing is fine when it is clearly broken. He actually dove in and looked at it and fixed the problem.

The phone call made it easy to set up for my repair. Just praying it will get fixed soon. Because the last company took forever and I went with Choice Warranty because I was told they get thing done in a fast and timely manner. And if they do what they say they do I'll be a happy customer.

Choice Home Warranty denied my claim. CHW sent me an email stating that an explanation for me to refer to my Terms and Conditions Section C; however, I meticulously and keep all of my documents and I reviewed all of my documents and I have NO document that lists Terms and Conditions of what CHW is NOT responsible for systems not listed under terms of service. I have had CHW for several years and now find they do not cover an important built-in kitchen cooking equipment item. What is the use of spending several hundred dollars each year if items are NOT covered.

I only have the complaint of calling for service on my appliance three different times within a year. I’ve paid 2 times for service fee. My refrigerator is having same issue and is damaging my floor with leaking. Meanwhile, my refrigerator is not being replaced. I was told that the service person has to put this in as a reoccurring issue but Choice sends out different companies each time and give no history of previous issues or repairs. This is a negative for the company. If it is about insuring, then the company should insure and not try to go the cheaper route each time. A replacement would have given about a 10 year warranty from the store purchased from. This would keep me from calling for 20 years at least about the appliance. Why is time and money being wasted on repeated issues. It makes no sense. It’s cheaper to replace than to keep going through the same cycles and the customer in turn is happy. Think about it.

I was almost signed up for a 13-month plan online this morning for $610 with $75 Service Call, but decided to call in and spoke to a live agent. It was very fortunate for me to have Mr. Lawrence ** and he was that agent. With his professionalism and recommendation, I went for a 42-month contract with $65 Service Call for a much much better cost saving contract. Many thanks to Mr. **! Best regards, HMN

Choice Home Warranty is very good. I would recommend them to anyone. When I talk to them they are very professional. When they send someone to your residence they are always on time. They deal with good companies. I am very happy with them.

The light under my range top microwave wasn't functioning. The tech came by, and quickly diagnosed that the bulb socket was damaged. He ordered the replacement part and I received a text from the service company that the part would arrive in 2 days, and they scheduled a follow-up.

Technician was GREAT! Knowledgeable, courteous, on time and explained everything. I’m not satisfied with getting $246 to replace my dishwasher. You cannot replace a dishwasher for $246!!!! And besides that it’s e-cards to Lowe’s!!! So if you could find a used dishwasher from someone I can’t buy it because they want cash not gift cards. So I am FORCED to buy a brand new one from Lowe’s that I can’t afford because it is more than $246 dollars. My husband is disabled. We are living on my income and there is NO wiggle room for a payment…That is why we got the home warranty. In case something happened it would be covered. Biggest scam ever!

Choice said the water heater isn’t covered, only the components of the water heater! I will be changing companies! I’ve never heard of such a thing! I’m paying for service and I can’t get service! Contact them at your own risks!

Technician was prompt and knew exactly what was going on with it and was very nice. He was very knowledgeable about the units and gave me some good advice on the different brands and how they operate..I would use them again.

My problem is with CHOICE as they closed the account and are now sending a electrician who I requested from the beginning and expect me to pay another $45 to fix what the first person didn’t fix who I paid $45 too. I don’t understand this situation and I will be calling today and complaining.

This review is regarding my previous claim for electrical issues. I place my claim and the electrician never called nor showed up. Please check my past claims to review. I will be placing another claim for electrician service once this issue is addressed.

I am very pleased with the service provided by Choice Home Warranty. The service was prompt and the technician was courteous, professional and knowledgeable! I saved approximately $400 using Choice Home Warranty and highly recommend it. On a score of 1 to 10, I rate them a solid 10!,

I think the product is just fine and the rates are competitive, so I purchased the warranty. I did so despite your agent's relentless upselling - I knew what I wanted and would have liked the extended warranty, but I just could not afford it, but he kept trying - putting me on hold and finding another "better offer". I get you folks are paid by commission, but if you just come out of the box and explain all that you have - all of it - it would not have been an unpleasant experience. Remember: I bought the insurance DESPITE your hard sales pitch, not because of it.

Microwave repair. Extremely disappointed at the outcome of my service Kyle. My microwave cannot be repaired and needed to be replaced. Although the contract states that Choice is responsible for replacing and installing a new microwave, I was told that I had to pay for the installation myself. Very disappointing and requested a check for replacing the microwave. I put out over $1700 for this warranty. If I had known that this would be the outcome I would never have chosen Choice Warranty. I am in the process of looking for another company and I will ask for my money back. The case manager that I spoke with was not at all helpful and was actually kind a rude.

I purchased this coverage approximately two years ago and have had 3 claims. First was for a garbage disposal. IT was not covered because they said that part was not covered that was actually part of the disposal. 2nd claim I had to wait 3 months for them to fix our grill. The first technician they sent replaced a part and it worked for 4 days. They sent a second tech out and he said the part was improperly installed by the first tech and he could not fix it because they didn't carry the part. We ultimately found our own tech to fix it which took a month to get reimbursed.

They really helped me save money with both properties. I just hope they are good as they say. I will be starting my contract In April 22 so we will see if they have the service they say. So far so good.

The claim was handled promptly. The repair technician appeared almost immediately (less than 6 hours). Diagnosed the problem and ordered the parts needed. I am very pleased with the quality and efficiency of service I received through this company. Thank you.

I spoke with Yon and he was wonderful. He answered all my questions without getting annoyed because I had quite a few. He went over the plan with me and explained everything carefully. It was a pleasure speaking with him.

We contacted Choice and had a fast reply and appointment for the repairman to assess what was wrong with our 15 year old microwave. A couple days later he told us being that old and having a cracked door and major part damage we will probably have to get a new microwave instead of repairing the old one. We are now waiting on you to let us know what our choices are! One does not realize how much you use a microwave every day! There were valentine day sales but we miss them!

Tech communicated very well and when he arrived quickly found the issue and repaired it. He communicated and explained the root cause of the problem with my air conditioning unit. He checked both inside and out. He addressed future concerns with the air conditioning system.

I was having issues with my garbage disposal, so I called to file a claim. I was able to do that via the automated service, which was very convenient. My appointment was scheduled for the follow day! The serviceman had great customer service and communication. I had an excellent experience with my first claim.

Very quick and efficient. C- Mack Electric arrived early and completed the job in 20 minutes. He knew what tests to do and found the problem and corrected the switch. Very professional, prepared and knowledgeable. Nothing else to say, would recommend the firm and use them in the future.

We had a leaking bathtub faucet and called for service. Choice was very prompt and helpful in getting us an appointment with a plumber. He has not been here yet. Appointment is for Monday. We were pleased with their promptness in setting this appointment.

The technician was very pleasant on site and told us one of the parts can’t be ordered anymore because they stopped making it. He was going to call us back on Monday to let us know what Choice Home Warranty was going to do. He didn’t follow thru. This was on Feb 5 after I had called Choice Home Warranty on Jan 17. I have have multiple appointments with multiple changes and now the current appointment is Mar 4. I need a dryer that works!!

I went online at first, but I thought the cost was too much for me since I am a single senior. I have a ranch house that I have lived in for more than 13 yrs. and I was dreading the cost of repairs. I received a call the next day from Justin M. and we went over the cost with several discounts, which made the cost more interesting. So far so good and I will tell my family and neighbor about this warranty,

I've been a customer for several years under your old plans that have a ton of exclusions. I haven't always had the best time with you and felt like I was wasting my money but kept my policy in case of a major emergency. I was told at one point that I was grandfathered into the rate and co-pay in order to keep me as a customer and that wasn't true. I talked to several salespeople in an attempt to get price worthy of a longtime customer and they were mostly less than helpful unless I paid the year in full because of some quota I'm sure.