Choice Home Warranty Reviews

This was a wonderful experience. One day after I called Choice, an electric company (ACE10 Home Services) sent me an email with the next day to solve the problem. The technician called me that he was coming here and when he showed up, he listened to the problems and solved each quickly. Praise goes out to the company but most of all the technician!

We were able to have our refrigerator serviced the same day we filed our claim.! It was obvious something was going out on our fridge from the loud noise it was making. Andrew was very knowledgeable and had the parts he needed and got it fixed same day. He cleaned up after he was through. So thankful we didn't lose any of the food stored in it.

Very good lady called me on my cell phone right after I indicated my preference for a quote. She answered all my questions and explained everything clearly, so now I have a good, solid home warranty. Thanks for everything.

Do not purchase a warranty from this company. Our oven couldn’t be fixed and they offered 1/2 the replacement cost and we have to pay to have it installed, we are also out the service fee. There was no negotiation or reason for the money offered even though I asked several times what the amount offered was based on.

I have had other home warranty companies and this one is the best so far. The technician was awesome and did exactly what he was supposed to do!! I definitely recommend him!! I also recommend this home warranty as well!!

The plumber was courteous, respectful, punctual, professional & very knowledgeable. He showed me the problem & explained how he would address it. After he repaired the problem he returned the area to its original clean condition. I would highly recommend this company to family & friends.

Polite, knowledge and pleasant to talk to. Every item was completely covered. I will truly enjoy working with this company, I see why it's rated Number 1. Talked to other companies to compare program and by far this was the most complete and easiest Home Warranty Program to understand and enjoy with minimum tasking.

Dennis was right on time though he had to put on chains to access our road and driveway. He was very efficient in his work and diagnosed the problem within minutes, ordered the part and made an additional appointment to fix the leak. Choice made it easy to make an appointment and have a service repairman in a timely manner.

I spoke with Stanley yesterday, I continue to get denied for every thing I need fixed at my home. When I purchased this warranty I was persuaded by the sales rep of when my ac broke and I would have CHW to help me with my hard ship. Well my ac leaked freon and CHW is denying me saying that a freon leak is not normal wear and tear! What a Joke!

The repairman was friendly, knowledgeable and honest. The day before I had a repairman from Reagan's Heating and Plumbing and he told me I had no freon in the air conditioning unit and there was a leak. The repairman sent by Choice, Henshaw's heating and air, said the unit was full of freon and there was no leak. The unit was and is in good working order.

I read great reviews on your company and spoke with Nathan who was concise, helpful and congenial. I am looking forward to the 6 year coverage and reasonable prices. I hope that your company will provide the service I've been led to believe is excellent, reliable and efficient.

We have called several times about the same heater needing repaired. Many times it was about waiting on the parts needed but after the heater had gone out for the 3rd time during cold weather conditions, we finally got a call from the contractor stating that the parts and labor were being covered up to a certain amount and that we were going to be responsible for paying the remaining 1000+ dollars that were not being covered by CHW. After receiving another call from the contractor, he stated that we were getting a whole new furnace but that we would most likely end up paying for the labor not covered. This leaves us feeling uneasy about the home warranty coverage we purchased and I have had very little contact with the staff at CHW to keep me apprised of the situation. I am confused about this whole situation and am beginning to feel frustrated on my one of very few days off that I have to be concerned that I may be paying for more than I should.

My heater for my house was not working and I put in a claim and got a respond on the same day for 1:00pm to 5:pm. When I got home at Noon the heater was working so I canceled the appointment, but I got fast response which was nice.

Had a issue with sewer, took a good 2 weeks for them to finally inspect issue then denied claim, during the process told a couple of lies, in regard to what the plumbing company said, and what they claim.

Overall, the agent who helped me was great. The only problem I had with our conversation is that the agent's speech was way too fast!! Words and sentences were all run together, made it hard for me to decipher what he was saying.

He seemed to be really confused. I had to explain it several times. I had already filed the claim on a microwave but it took a while for them to get it done and so I had to refile it. It was hard to hear each other too. We had a bad connection.

My a/c stop to blow air, I did my claim next day. They did an appointment with HVAC company. The company call me, they come and fix it. The technician very kind and respectful. The job turn easy, simple and efficient. Great company.

I had a lot of difficulty getting a technician to come. My first appointment was a no show, my second was cancelled 5 hours before it was suppose to happen. Both times I had made adjustments to my work schedule to be home. I spoke with a representative on the phone about it and that we were 5 days from my initial request, and I had 2 appointments which were no show or cancelled last minute. She just kept repeating the same thing and was mostly unhelpful. I had a 3rd appointment, and I received an email that had the time and date wrong so I had to contact the technician first thing in the morning to confirm what we discussed.

After several loads of wash, there was a abundance of water under both the dryer and washer. Upon further inspection, I could not find where water was leaking. Service tech arrived, inspected washer, ran several cycles, and could not find leak. Tech then explained several areas where possible leaks might occur.

Ravi ** was superb in explaining coverages and protection plans. He made it easy for me to understand. He was very detailed and answered all of my questions leaving me completely secure to purchase his recommended plan. I compared to other plans and what some of my friends have shared about the "other" plans (not Choice) that were not given the best service when needed. I am happy to have selected Choice Home Warranty to protect my investments.

Ice and water maker on the fridge stopped working and was leaving a puddle on the floor before we shut the water off to the fridge. Mario found the problem and fixed it quickly. Very friendly, explained what he was doing, and had it working properly in no time. We would gladly use his services again if needed.

Technician came out and fixed dryer belt, then dryer would not heat. Another vendor came out and fixed problem. Was very satisfied with second vendor who went out of his way to investigate another problem which resulted in another claim.

The technician (Tony) was very courteous and efficient. I really appreciated that he had the needed parts on his truck and was able to complete the repair in just one trip. That was a really plus and very much appreciated.

Friendly yet professional. Technician was very knowledgeable and solved issue quickly. Appointment to service arranged quickly after claim made. Technician listened to issues quite attentively and knew what to check to solve issue. Would recommend this service company. Pleasant experience.

Technician was prompt to answer phone, arrived on time and very courteous. He answered all my questions and explained when I inquired of his methods. I would use this technician and company again. This was my second time with this company and technician.

I put a claim in during the morning and the serviceman was here at 5:15 PM. He knew what he needed, checked his inventory and found it was in his truck. He replaced the parts, tested the machine and we were good to go. Very happy!

First contractor had 2 no-shows and was non-responsive when we tried to call. Second contractor was fine, however, time was lost 2 days by wife from work while being available during no-shows. Have no issue in past with Choice and understand that employers are having worker shortages everywhere. But a courtesy call by the contractor would have been appreciated.

Choice warranty took my claim for my broken washer in the same day I was booked with a future appointment with Sears home service repairs. This is the best home warranty company on the market. I will refer my friends and family. I’m proud to be a member since 2019.

He arrived on time, communicated frequently, and fixed what was broken. He asked questions about the garbage disposal before he began working to appropriately diagnose the problem. After he finished he checked to ensure everything worked properly. Great job and I would definitely recommend him to someone.

After three attempts we got it fixed. First tech said they do not work on the springs or cables so he could not fix it. Second tech called. Was the same as the first and he could not fix it. The third tech finally fixed it. Was without a garage door for over 2 weeks. So yes they fixed it but took forever. Choice needs to ask more questions to figure out the right tech to send out.

Contractor was great, they are the only reason for a 2 rating. Choice is horrible, will be calling to learn my escape options. I have warranties on 2 other properties with different companies. While they all suck, Choice is the worse.

This is my first time filing a claim and I was actually satisfied with how helpful the Associate was. She knew exactly what I needed, also helped me through the steps to get my claim filed in a matter of minutes. Very polite and professional. Thanks Choice Home Warranty. Great Experience!!!

Within 18hrs after work order was placed on Sunday. The job was taken care of and door opener was good as new in 15 minutes, following day! In the unfortunate future, if I have another appliance issue. I will gladly place a work order for Choice Warranty, to assist me in getting repairs completed efficiently. I look forward to the future experience.

An eight year old faucet handle broke off, leaving us with no hot water in the bathroom sink. Choice could not find a technician and asked if I could. I have used plumbers in this area before and found a great one. The process for reimbursement was cumbersome and time consuming, all the while that the plumber is already on the clock! I followed all the necessary steps, only to have Choice refuse to cover the cost. Said they only covered wear and tear, which is what we had. Two years ago I paid Choice nearly $4,000 to insure my two homes. This is the first request for repair and they will not cover an item that is clearly within the policy. Of course I am mad and out the cash!

I spoke to Melody about my claim. She was very professional and kind. She look at my case and took it in consideration. I appreciated her for being reconsidered my claim. Yes I would highly recommend this company. Thank you Melody for your support.

I was very pleased with the very prompt response by Choice Home Warranty, and then again by the plumbing contractor who came to my house. The unusual noise I was hearing apparently was caused by an overworking hot water heater, and was not a problem. I have already referred the plumber to a neighbor. Very satisfied customer! Thanks!

Washer was filling up with water and is hard to choose the washing cycle. Was not able to be fixed because part is no longer available. Waiting to see if Choice Home Warranty will be replacing the washer or not. Would be nice if I could replace it with a top loader and not a front loader.

This repair went well. A more serious previous repair, a slab leak, the Choice Home warranty provider wanted 2.5x market rate to make the repair ($15,000) and the max coverage is $3,000. I found another plumber to make the same repair for $6,500, but Choice Warranty refused to allow me to use another licensed Plumber so they could stiff me out of my $3,000 in coverage.

I just wanted to say thank you for your prompt attention to my problem. And my lady and I are looking forward to getting this dryer fixed. She is going to have a fit having to go to the laundromat, but we will be when this problem is completed. Again, thank you.

My microwave continues to trigger the circuit breaker turning the power off, I call Choice, a technician came out and assess the problem, turn in his report and a voucher was given to me for a new microwave. I will definitely refer them to others.

I called Home Choice Warranty and was surprised that not only could I save money but the representative was polite, knowledgeable and appeared genuinely interested in me as a potential customer. I was with another home warranty company but I guess being a loyal customer did go very far. I’m excited about the potential for a good, long term professional experience. Thank you.

I have been trying to get a claim settled since September 2021 and here it is February 2022 and now I am told the claim won’t be covered. Won’t recommend and won’t be renewing. If I could choose zero stars I would go with that.

I was very happy with Infinity Power Electric that took care of the issue in 10 minutes and gave me very useful information. I’m very happy with Choice Home Warranty. Would recommend it to anyone that is looking for home warranty.

Few weeks back, our dryer started making a very loud noise. I decided to file a claim with CHW and within few days they had me set-up with a service guy to come look at the dryer. The service guy was able to fix it and now the dryer does not make any noise. I am grateful for choosing CHW.

My stove stop working and I start a claim. Good thing is you scheduled an appointment right away but 2 days later My concern is if my stove didn't start working what should I do without it entire 3 days? I would like to receive an appointment next day if its possible. That's the reason I am giving 3 stars.

I filed a claim that was assigned to three different companies before someone finally came. I had notified CHW that the technician has to be vaccinated to enter our building and the first two companies had to cancel on the day of because they were not vaccinated. The third company came and determined the control board had broken. This was then determined to not be normal wear and tear and my claim was rejected. I am not sure of the purpose of a home warranty service if it doesn't cover a situation where repeated usage of the appliance caused it to go bad.

We were very pleased with the Rapid Response for our AC Repair. The Technician was very prompt, fixed our outside Unit. We had cool air right away. He also told us to get our Unit Serviced in the Spring and Fall.

We had a leak in our first floor and submitted a claim online. Within 2 days someone was sent out to take a look. We’re now waiting on approval for the plumbing repairs, but we anticipate it’ll be as quick as the appointment request. We have no complaints.

I called on Sunday to file a claim. Later that day I received an email saying that the repairman would be at my home on Tuesday. I was given the necessary information about who and when they would arrive. The repairman called and said he would be here within 30 minutes.He fixed my garage door quickly and made sure it worked properly. I was very pleased with entire service, from you and repair people.

This is the first time we have had a warranty on a home. I was told lots of stories of companies taking forever to send people out and fighting the repairs and generally making things difficult. I have NOT had that experience! Shortly after moving in we actually had to put in two separate claims. I had one repair guy here the next day and the other the following day. Both repair guys were awesome, fixed the issues quickly and we paid out service fee and that was that. So far this warranty has more than paid for itself and I would recommend Choice to anyone!

Fenivs - arrived on time, got air conditioner fixed in less than an hour, the technician explained what was wrong, did a really great job. Would recommend and will request the next time there is an issue with my air conditioning system. Awesome job thank you.

Each maintenance person was very professional workers who came out for servicing. Everything is working fine. Unfortunately, some of electrical problem won't be an easy fix. But overall everything is fine. I think my favorite person was the refrigerator guy was my favorite.

Contact person was knowledgeable about the company, the plans and the costs. She gave me a good deal. She also went over what would be covered under this contract. My only problem is that I covered two properties and as of yet, I have only received the email contract for one of them.

Plumber could not recreate leak. He thought it best to reseal shower to prevent further damage to wood surrounding shower. Choice Home Warranty said that was not covered as it is a maintenance issue. 3rd attempt to use warranty. 3rd time it was either not covered or couldn't find anyone to do work.

We had some miscommunication on when we would be available. Still in flux but working together to seek a mutual time. Chw assigns a day and a range of repair times. I believe it would be better to call the client and finalize the time once.

This review is ONLY for the technician that came out. It is NOT for Choice Home Warranty. They get a 0 at this time. I have never been more disappointed in a company than I am with Choice at this time.

A very good experience today with Matthew at Choice Home Warranty. Great explanation of services and he is an expert at getting the best deal for the customer. I was shopping Choice because of a top rating for them on the internet and I was not disappointed when Matthew called. I got a great deal being a Veteran and highly recommend Choice as home warranty provider. Integrity, honesty and excellent customer service seem ingrained in the Choice staff. If you may be looking for a home warranty, look no further than Choice; you won't be sorry.

Quickly answered the phone and took care of the problem and now we’re just waiting on the solution. Active, very professional, And they help me out several times this year. And everyone has been very good about wearing their mask in the house.

Technician repaired my automatic door opener according to my warranty and replaced my door rollers for an additional fee. He was prompt on his arrival and was very thorough in his work. It was a pleasure having Omar work for us.

I appreciate how quickly you were able to send someone out to fix my leaking pipe because I couldn’t figure out how to stop the leak. I had to put a bucket under the leaking pipe and empty it often. Thanks again!!

Between the time I submit a claim and someone finally calls is longer than it used to be. I do not receive updates as to when parts come in or when my repair is going to be completed. Not only has the monthly price increased, but the service charge has doubled. As a fixed income senior citizen, I can understand why others shop for different companies. Your company used to be very straightforward as to what was going on with claims. But, not now. Then to have my monthly and service calls jump so high without knowledge. I will start looking for another company. At least keep me updated on the current 2 open claims.

The dishwasher would not turn on. I called Choice Warranty to request a service call. Immediately after talking to Choice I received a text message advising me of the date, day and time to expect the repair person. Very good experience.

Updated on 04/29/2022: The entire process of putting in a claim and getting service was easy and seamless. I am also impressed that Sears is one of the service providers for my appliance. The work still needs to be completed but I expect it should go well

Did an excellent job...both technicians were extremely professional and knowledgeable. They explained everything. I feel I know EVERYTHING I ever wanted to know about the world of plumbing...but was afraid to ask. I would definitely request these two come out to assist me again.

I received a call today from Tal concerning a home warranty. Not a surprise, prices have gone up, but the deductible is lower. He was easy to talk with and explained the different options/programs. I have had a warranty with them for about 3 years and they have always had a person come within a day to at least diagnose the problem with whatever it is. Unfortunately, it takes time for the correct item to come, but that is beyond their control. I do recommend this company. I haven't had to use them often, but when something breaks, it is nice to know that if the item can't be fixed, they will replace it.

Very courteous when arrived. Looked at complaint and completed the work in a few minutes. Asked if any other work was needed at the time. Very much pleased with work done. I would recommend this company to family and friends.

Awesome, polite young man. Well versed in His profession. Would want him back at anytime. Cleaned up when he was done. He gave good, helpful advice. I would definitely refer him to my family and friends. One of the best service experiences I have ever had.

They are always very quick to respond and get someone out asap. We have always been very happy with the people they send. I would never be without this warranty. They cover everything, and no one tries to sell you anything because you have the coverage. No wondering did that really need to be done.

I am now in my sixth year of having Choice as my home warranty company. I've always received FAST service, when needed. The companies that they contract with are top notch. Not sure what more can be said for the excellent service that I enjoy with Choice.

Explained everything I required to make a decision in a brief period of time. Insurance agent was thorough and pleasant to deal with. I had been considering purchasing this product but did not decide to do so until I spoke to the representative. The most important aspect of the purchase for me was the ability to cancel this coverage if I am dissatisfied at any time and receive a refund for the unused time frame.

Applying for a appliance warranty with Choice home warranty. Richard was the agent I talk to. He was very helpful in explaining the planns and guiding me through the options. I look forward to a very good relationship in the future with choice home warranty.

Enjoyed speaking with Ariana. Would like to see your best deals right at the beginning instead of prolonging the call. if someone is like me, I prefer to get to the best deals upfront. Overall, very satisfied with the call.

Choice warranty has been bad with my claims. 1st -My first claim was Oven went out. I paid my $65 deductible to have someone come out and diagnose that my oven needed to be replaced. For whatever reason, they wanted to send a 2nd technician out. I waited over 7 weeks since my claim date to get this 2nd technician scheduled. Meanwhile, my tenant didn't have an oven which was considered an essential service. I therefore couldn't wait any longer (without having a lawsuit) and had to buy a new oven without any insurance. I pleaded with Choice to no avail. 2nd - my GE microwave went out. I paid my $65 and the technician said it needed to be replaced. Instead of replacing it, they offered me a lowes gift card for $191. The lowest priced, comparable microwave I could find on sale at Lowes was $228 (not including tax). Not including delivery fee. Not including installation.

The sales rep. who sold us the policy, Joseph, gave us an excellent price. He explained all the coverages in detail. Joseph was very informative and courteous. The policy that we purchased covered all appliances, heating, A/C, and our roof.

I have not reported this problem twice. Choice HW could not locate a plumber and when I tried he could not arrive in time to meet the report due date. I have now started again after a plumber came and did maintenance on the heater. After performing maintenance it did still not work. Now he is submitting his report with a photo, but a photo can not show that the fire 'box' has failed so I do not know if repairs will be authorized. If not I will change insurance companies to one that makes it easier to get help.

It is very inconsiderate when an appointment is confirmed and hours before, you reschedule. To top it off, I didn't even receive a phone call, only an e-mail. I didn't see the email until hours later and in the meantime, I had arranged to be home during the four-hour period of my scheduled appointment. I've only had two claims thus far, and both times, the same thing has happened. Not COOL! Three strikes and you're out.

The technician was assigned quickly and arrived at a reasonable time. He was polite and knowledgeable about the disposal and the problem I was having. He quickly found the problem and it was fixed without having to disassemble the disposal.

Dishwasher was leaking. I notified Choice Home and received verification that they had received my claim almost immediately and that it had been assigned to a repair company. Within a day I received a text from the repair company with a scheduled date for inspection. The company called about 30 minutes before they arrived and resolved my problem. Could not have gone any better.

I submitted a furnace issue claim this afternoon and called to see if there was any additional help available to get my claim in the queue as it is 15-20 degrees where I live. The rep on the phone was very kind and let me know the claim had already made it to their dispatch department & being sent to repair companies in my area; I should be getting a call within the next four-six hours from an HVAC repair company.

Service requested for my refrigerator which was not cooling. Repair person scheduled for 5 days later. Items needed for repair were not available. Parts were ordered to be sent directly to me and return service appointment scheduled to be installed two weeks later. I expected a quicker turnaround time.

Making a grinding sound when running. The technician came out just 12 hours after I submitted the call. Said that the roller was worn out and need to be replace. He had the parts and made the fix. This was very effective for us.

The technician was great. The time leading up to his arrival, not so much... I had an appointment scheduled between 1-5 pm. At around noon I received a text and email that my appointment had been updated to between 2 and 3:30. At 5:40 I still hadn't seen a repairman or received any updates. I called Choice for an update and was told the technician was running behind and someone would be at my house by 8pm. 4 hours after the end of my arrival window. I understand that things happen, appointments get pushed and last longer than usual.

I had a great experience experience. I felt that I mattered. Really good customer service. There was no hesitation. Knew exactly what I was talking about. They were able to get the help that I needed to get the issue fixed.

Mike Check Appliance Repair Service LLC was receptive for faster service because of the potential of frozen food loss. Mike was on time very professional and knew what he was doing. Mike diagnosed the problem in a short time and successfully solved the problem. Mike should be commended for excellent service. Thank You Mike.

I was very pleased and impressed with the manner of which Isaiah the CW guy handled our freezer repair. He was knowledgeable and got to work. I thought Isaiah was extraordinarily thoughtful and professional. To me, Isaiah is the example or template of how services repair guys should be, period. The best, ever. I highly recommend Choice Warranty. Pleasant experience. ✅✅✅✅✅⭐️⭐️⭐️⭐️⭐️

Alex was very polite and courteous. He was also professional and knew the problem with the refrigerator right off. He had to order a part and he was back the next day with the part. My refrigerator is cold now because of Alex. Thank you Choice Warranty and Century Appliances.

Bodi really seems to know his equipment. He explained my problem but will have to return with a switch. That will take a couple of days. Everything was put back together so I can use the cooktop. This is appreciated.

The repair appointment was set up quickly and the serviceman was able to fix the dryer in just one short appointment. The repairman was professional and answered all my questions. Nice to have this taken care of so quickly.

They were a little late, but once they arrived got to work immediately on the shower drainage problem and completed job within 1/2 hour. However, for some reason they were not informed about the water tank leak and were not prepared. BUT they returned the next day on time, and resolved the problem in 20 minutes. I would definitely recommend SC Jetting. They were professional all the way!

I had a very bad experience with Choice Home Warranty with my well repair. Choice was unable to provide a technician to do the repair. I had to take over the process. I found a technician. When working with a technician outside of your network it is impossible many time to obtain a pre-authorization prior to work being completed. It is impractical to ask them to take the well apart to diagnose the problem, put it back together, then return to fix the problem later, once I have a pre-authorization. Companies not in your network simply can't do business in such an inefficient manner, and it is unreasonable to ask them to do so. They are not willing to abide by a warranty companies restrictive guidelines as they have no relationship with the warranty company.

The claim was opened quickly and we had a technician out the next day. When calling there is not an option to talk to a person so trying to explain that we had heat but had an issue we needed looked at was not easy. I believe the claim came through as "no heat". The technician was on time and knowledgeable..

I reported my claim on Feb 6. The first time I could get a technician was Feb 16. He had to order a part and scheduled the repair completion for March 2. The part arrived promptly but was the wrong part so now we are waiting and hoping the right part arrives before the scheduled appointment. If the stove is repaired on March 2 we will have been without a working oven for 3 1/2 weeks. The repair person was perfectly capable and personable and I have no complaints about him, only the wait times involved.

Very efficient, finished in a timely manner. We were very pleased with the service he provided. He was only here 30 minutes and had our sink fixed in no time. We would definitely recommend this plumbing service to all Choice Warranty Customers.

Agent was professional and helpful. He worked with me and made suggestions on type of contract that would work best for my needs and what I needed and did not need. He answered all questions that I had and was a great help,

In both cases the response for appointments was quick, the technicians in both cases were courteous friendly and very knowledgeable. I would recommend this service to anyone. Also the scheduling and reporting of the issue was seamless and quick.

Technician was great. He told me what was the problem but Choice tells me something else. Not sure how they can tell it was overloaded. Have a call with choice today. Waiting for that explanation. No catastrophic failure. This is a second washer in the basement. We use the one upstairs the most. It started as a small leak about 2 months ago that got worse over time. Still works just got tired of having to mop after washing.

I found the repairman knowledge and responsive to my needs. Upon arrival he was able to diagnose in short order what caused my furnace to stop heating. Since the day was a cold one and I was without heat overnight I appreciated getting my furnace repaired in a timely manner. The repairman arrived on time and took care of the problem posthaste.

I am happy with my service. I got the appointment same day of booking but I have to reschedule due to my availability but technician was accommodating. Couldn’t fix my garbage disposal so he got similar new one. Also able to pay the service fee by Zelle. He was open to credit card as well.

The first time I set up tech for repair I was given wrong number for tech by CHW. So set up second tech and was given at time for 7am-11am that change to 3pm-8pm. Then no one answered when I call to check on tech. Even left messages and not even a call back. Then was told once again told appointment was changed until Saturday at 3pm until 8pm. And even sent emails back and forth with your company and got no help.

Paid for a full five years, was given an extra year because of that. Because I called in my order, I was able to save even more. Also, something Choice covers with their plan is the plumbing, all the way to the street (this could cost Thousands of $$$, without this additional coverage). Now, I pay an incredibly small deductible of $65 per service call, and they cover everything else. What a great deal!

We have been customers for several years and today I was so happy to have your warranty as our washer went out and having a tech come in was great, the transmission went out and your company quickly decided to replace item. This is where my satisfaction ended. I got the settlement which was only $343 and knowing appliance I immediately escalated to a case manager in which I spoke to today and discussed my dissatisfaction with the amount and she even agreed from her research on a comparison model would be $500, she relayed that to the claims team and they denied it. So after trying to escalate it again I was told that was a final decision but I am not happy at all after I accepted the e-card and then finding out it could take 30 days to issue it WHICH is UNACCEPTABLE.

Scott is professional, efficient, thorough and knowledgeable - He should be commended for his commitment to make things right for the customer. He ensured the issue would be resolved and will check back in 30 days to confirm the issue is remedied.

Jamale, the customer care agent was very helpful in explaining options from which to choose. We talked to him on several occasions before making our decision based on other research and reviewing with friends. Jamale was extremely patient in ensuring we understood the product being offered. In addition, he promised to be our contact should we encounter problems in the future though none were anticipated. We would recommend Choice Home Warranty to our family or friends.

Lydia ** was very helpful explaining our benefits and claim. She even helped us with locating a washer at an exceptional price. She helped to make this experience less stressful and as productive as possible. Just waiting to receive our check to help cover replacement cost. We opted to get a check as opposed to Lowe’s gift cards so that we could shop for the best deal.

I have Choice Warranty for 2 properties and usually have a very pleasant experience with them. I really was shocked that this was such a poor experience. I had to constantly call to get something done. Every time I called there was no urgency and everyone had a different answer that lead to the same result nothing. It took a week for absolutely nothing to get done. I end up having to get it fixed myself and now left wondering which experience am I going to receive next time.

Offered 800 to replace in-wall double oven. Starting price (without delivery, installation, disposal) is $3000. Equivalent model (size, features) is $4000. Had to deal with obnoxious rep to get slight increase only after I shopped competitors and found out this offer needed to be increased 50% to meet even the next worst company. Agreement states replacement costs are covered when unit is replaced. Buy-out terms does not state replacement is not covered but rep tried to use logic gymnastics to keep from honoring that payment. "Cash" buy-out is actually retail gift card locking out any opportunity to find a workable and affordable option with the peanuts thrown at us. Definitely a waste of our premium. Never again.

Having a problem with my furnace. The technician came out to fix the noise and air flow problem in a timely manner. I was very satisfied, he was very kind and knowlegable/ found the problem and fixed. He also suggested the best air filter to use for maximum cleaning and clearing in my vents to remain.

Guy came to my house efficiently, did what he had to do, explain to me what went wrong and told me how it happened. Would recommend him to anyone any time. Hopefully I don't need him again but if needed I would hope he come out

The contractor was good, fast and on time. Choice Home they approved it fast and we was happy with the service. I will recommend choice home to my friends and family members. They have been reasonable and on time. Customer service is great.

Jay was awesome!!! He was very pleasant and on time and showed me everything he was doing while doing it. He even showed me the broken pipe that he had to replace. After he was finished he called me to show the work was completed. Even told me that I had a toilet issue but he said that my boyfriend can fix it. I would recommend him.

I was extremely happy with my technician. He patiently answered my questions and was very friendly. The only thing I was unhappy with was that Choice denied my claim. I’ve only called twice in the years I’ve had the warranty and so I was disappointed in the plan/company.

I called and got a quick response. The appointment that they gave me was right on time. I love that part about them. And they follow up afterwards. Easy to get in touch with them. I would recommend all of my friends and family to Choice home anytime.

I received outstanding service from Mr. Ravi **. He was knowledgeable, informative, professional & easy to communicate with. I look forward to doing business with Choice Home Warranty. I hope that the rest of my experience with your company is equitable.

Michael was very complete and willing to work with what requirements we discussed. We will however, check other providers for comparable coverages and pricing, but feel fairly confident that the information provided over the phone and immediately supplied through email, confirming the transaction should set our minds at ease over this decision. Many thanks.

I signed up today for your full home warranty. The representative was very knowledgeable and so helpful. She took her time and worked with me on the best plan for me and all within my budget. It’s like a security blanket to know if anything major happens, I'm covered.

I was offered several promotions to purchase a yearly warranty. However, I chose to purchase a month to month plan which fit my budget. I felt the representative was rude and rushed me off the phone because I choose a different plan. He ended the call by saying my policy would take effect in 30 days. He didn't explain how my monthly payments would come out or how I would receive the information on my home warranty plan. I had to call back to speak to someone else who provided me with the information.

Made one phone call & a technician was scheduled for next day. I have appreciated the prompt & courteous service from CHW. This was the second time that I contacted CHW & received same professional service. I would highly recommend this Home Warranty service.

Repair technician was excellent. However, I had to do without my washer for two weeks. I was not happy about waiting that long. Perhaps CHW needs to find more qualified companies in my area to more adequately service customer needs in a timely manner. I paid for 6 years. I hope this is not the normal time for service calls.

Shaune was very thorough and helpful as a Customer Service Account Manager. He worked with us to get a Senior discount and we were pleased with that. The only thing I asked is if we could stretch the 4 payments out over the year. It seems I'll have to make arrangements to make that happen. We are on a fixed income and will do our best to get the payments complete before year end. We are looking forward to working with Customer Service to make that happen.

I am very concerned about how customers are being treated by this company. Repeated attempts to communicate with employees who hang up if they don’t want to deal with you. Your instructions are complicated and go without getting full explanation on how to submit. I have without proper support from your people made the attempt to talk with someone at least 3 times. Meanwhile, I am dealing with a leaking toilet, creating further damage to my home. I would very much like to know how I go about getting permission to use the contractor I have found to fix my issues.

Spoke with case manager, who was late for the discussion and once she called I was told that the claim would not be covered due to it being a pre-existing condition. I was not told how she determined it was pre-existing. After have a team of the "Leak Doctors" using non-invasive leak detection with ultrasound and thermography found the leak location within a copper pipe. They also told me that it was impossible to determine when this started. It could have been 1 hour, 1 day, 1 week. Just impossible to know which would exclude a pre-existing possibility. It just happened!! Which would also preclude the fact that a "case manager" sitting at a remote location could lie or give false information by thinking they could determine a pre-existing situating. I'm extremely disappointed since I wasn't expecting your team to cover all costs just maybe a portion my insurance would not cover.

Thank you so much for helping me with my warranty needs. I feel much safer knowing my house in Pahrump, NV is covered under your warranty. It is a older home and I feel better having coverage. Be safe, Dan

Joshua ** with JBB Home Services responded quickly to request and showed up promptly. He found problem and fixed it and spent a bit more time checking to see if there were any other related problems. He did a great job!

Dissatisfied? You bet! #1, I had A/C repair done and the tech. charged me $400.00 over and above the normal cost, ($85.00) and I had to pay it before work was completed and spent two weeks in hot weather before repairs were done! #2 My garbage disposal went out, the repairman called it in, he replaced a $125.00 disposal with a cheap little disposal, although it works, it wasn't what should have been replaced. # 3 Dishwasher went out, repairman said it was by an electric surge, (Not covered.) My research to replace the affected part cost $57.00! #4 Now a clothes washer failed, and as per your retort the washer was to be replaced, (A Maytag,) subsequently you offered $342.00 as a cash out by Lowe's Credit card. The replacement is in the $700.00 to $900.00 range! This is not equitable for me, but it is for your company. Try this; do what your company said it would do, replace the machine.

Mr. ** was friendly, thorough and had excellent customer service skills. The person who recommended me said lots of great things about this company. I am a new customer. It's not much I can say yet but so far so good.

Your customer service representative was informed and helpful. My appliance issue was dealt with promptly and was resolved. I appreciate the professionalism of your home warranty company. Thank you. I am glad I chose Choice Warranty. It is a relief to have my rental property protected.

I liked the Select Electrical Services that came to my home. They are very knowledgeable and helpful. Choice Home Warranty had chosen a great electrical contractor. Even though I am not too knowledgeable, they went into details explaining me what went wrong. I wish they would cover more. I was disappointed on that point. I felt they should have came out sooner because it was an emergency with no lights.

Choice Home Warranty has been amazing in helping us with our issues, the technicians that came to our home were very professional and knowledgeable we could not have asked for a better warranty company and the technicians that they have sent to take care of our issues. Thank You, Stay Safe... God Bless!

Choice Warranty would not allow technician to repair problem but gave us $343 toward a new machine which is what they always do rather than fix the problems. I will be dropping this company. Choice Home Warranty has never fixed any Appliance since we have had their service.

Technician was in touch and arrived as promised. Had to order parts, which we are waiting for and he has to return to complete the repair. He indicated that this would be a few weeks. But, he was sure this would correct the problem.

The technician came to check out our microwave and found the problem right away. It was a broken thermostat. Now I have to wait for parts. He was very thorough and polite. I would recommend him for any electronic service.

The tech was very pleasant. Showed what part wasn't working and why. He also was upfront about the repair may not be approved. That was nice to know...no surprises later. The honesty was very refreshing. Nowadays you don't get that type of service or information until the repair is disapproved.

I have been with Choice home warranty for years. I have 2 properties with them. Every call out I've ever had to do which has not been too many. Has been exceptional. The service technicians have been great. The process to get a claim is great and and I love having the peace of mind that they are always there when I need them!

The first company was a no show. I called or maybe emailed CHW and they sent Sears Home Repair a few days later. I was totally blown away with him. He assessed the washer right away and threw some water in the machine, plugged it in and it was fixed. I would like to get a the SRH for all of my washer & dryer calls. My units are Kenmore and I feel like he knows more about his own brand.

The Choice customer service staff is not really knowledgeable. When asked questions, they keep directing you to speak to the technician, but the technician didn't know what they were talking about. I just wanted to know what was not covered.

Am terribly disappointed in the MAJOR DELAY in receiving my agreed payment for my microwave. It has been over 3 weeks since we agreed on an amount and payment has not been received. Request the Case Manager to contact me at **.

My first experience with Choice far exceeds my expectations so far. Setting up my request for service was easy without delay. The service provider scheduled our first appointment within reason and diagnosed my air condition problem quickly and is now working with Choice for approval. In summary, the process has gone great so far.

The service you all of Provided was number one. The person who came out was very courteous and went right to the job and fixed the problem. Great job. I will use you again in the future because of the high quality of service provided.

The contactor was very polite, professional, and explained the circumstance of the issue very well. Highly recommended. However, I believe the decision that CHW made was not right in my case. Adding more freon without sealing the leak only means I will be calling you back in few months and paying another service fee. I am not happy about that and am hoping you will rethink and come back to seal what needs to be fixed.

The response to have a tech come out and diagnose the repairs to our washer was great. The tech arrived promptly and was very professional. The problem is with Lydia. Our washer was deemed unrepairable. Lydia was argumentative and rude. She promised us a check in three weeks. We still have not received the check and multiple phone calls to her over a week have not been returned. This turned a positive experience into an extremely negative one. Calls to other managers have not been returned as well.

He was honest, courteous and professional. He knew what was wrong and told us how to correct it. He then set about to prevent the same thing from happening again. I would use him again for refrigerator repairs, if the situation presents itself.

My hot water tank went out, my claim was taken over phone quickly and now hopefully a technician will contact me ASAP. No hot water oh my. I’ll return later with my final review of the speed of what I hope to be in favor of hot water once again.

Mr smith contractor with Choice Warranty always do the job professionally and on time. They have been to my house several times when I have stoppage, water running slow on faucet, unclog the toilet and never do I have reoccurrence of the problems.

James was exception. He was the third representative in sales I spoke. He never rushed me, knowledgeable answered all my concerns, listened to my concerns, and never pushed the product on me. Both reps I spoke with the day before send me erroneous information and the next hung up on me immediately when I mentioned I needed to think it over.

The two gentleman that came to repair my toilet were very professional and polite and they made my repair in a timely matter and told me that if I needed anything further just a call and I’ll be no problem for them to return to do any further repairs.

Repair person arrived at stated time. Did a thorough check of the appliance and determined the problem. Necessary parts were ordered. Was advised 7-10 days for parts to arrive. Will schedule time for repairs. Downtime seems excessive but no complaints in the regard. So far, pleasant experience. Time will tell as to final solution.

I am quite please with the service that CHW has provided to my home. The service providers are good at what they do. The dispatch person is always kind when I call. It has been a pleasure and I am grateful for the service.

Choice usually responds promptly and moves quickly even on a Saturday. Some of the service agents are not that great but they stay with the problem till it's fixed. Servicemen should check for warranties on appliances and equipment, Only after 3 or 4 visits did a knowledgeable technician indicated that the brand had universal problems with their equipment and had issued recalls.

My hot water heater decided it needed a break, so I contacted Choice Warranty. The call to them went very smoothly with no long hold time. They let me know it could take up to 24 hours before I received a follow-up with someone to be dispatched to my home. It happened within 4 hours, and the appointment was scheduled the next morning between 7am-11am. I was expecting a much later date and time to have my unit fixed, and have to boil water to take a bath. I'm extremely pleased with the fast and efficient service from Choice Warranty! I would definitely recommend to everyone I know!

Choice sent Allstar services to fix my heater. They changed the control board in my attic and it works fine. The next day we came home and smelt something like a burning smell in the hall by the heater vent. The smell was all through the house. I called Allstar service and told them I smell something burning where they did the work. They told me they can't help me I have to call choice home warranty back. I told them it smells like smoke and they did not care. I called choice and told them the same thing and asked if they could send someone because I smelt a burning smell. They said they could not unless they open a new service order. I told them my wife is afraid to go in the house. They did not care. So I took care of the problem myself and I will cancel with choice home warranty. I can not do business with a company that cares more about the 75.00 from a new work order than the health and safety of their customers.

Response time was excellent and the service was even better! This was a seamless process which was much to my surprise. I am truly a Choice Home Warranty fan and would recommend to friends and family. I suggest anyone with a home, do yourself a favor and sign up with this warranty company.

I was very please with the service technician..please pass that along. I'm VERY DISSATISFIED with your company as far as pricing is concern and I will not be refer your company to anyone. The monthly price keeps going up to $50.00 and then on top of that your company goes 100% on your service fee from $45.00 - $85.00...are you kidding me. That is too much. Please give the 3 stars to the service tech. I would of gave a 5 star.

Wonderful experience talking with Daniel. He explained everything to me and I did sign up for the service. I live by myself 80 years old and this is such a relief to have this insurance. Daniel explained everything to me. Very very nice employee. 10 stars to your company.

Service tech was on time, wore a mask at all times and diagnosed the problem very quickly. Sent in permission form to Home Warranty and the resolution was received within 10 minutes. I received back the note from HW that they would suggest to replace my dishwasher with a gift card to Lowe’s.

Basement toilet would not flush. The plumber came, through rod that toilet out and was done in last than 30 min. Very pleasant and also very pleased with the quality of work. Thanks to Choice Warranty's. I will also use these guy. Thanks.

I was not prepared for the technician to only diagnose the problem on his first visit. He determined what the problem was but had to leave to wait for final approval by Choice to fix the problem. That should be explained before the technician arrives.

Talking about the cleanliness instead of the item to be fixed. And not good enough effort put toward fixing what was broken. Also need a easier appeal process. And a better response to the appeal of any system or equipment.

Excellent work by All Boro Plumbing. I believe it's been 3 times I required this service from All Boro Plumbing and each time the quality of work; timeliness was just perfect. I will use this same company each time if possible.

I have been a faithful customer for over 2 years. Never missed a payment. Never had a claim until now. My dryer was making noise. The technician came out. He said the motor was going out. The next day the company told me they would rather replace my dryer than fix it because due to his age is about 7 years old. They're only giving me $330 to replace $1,000 dryer. After waiting a week to speak to a specialist hopefully get the price raised I was informed the best they could do is change it from Lowe's gift receipts to a check that I would have to wait even longer for.

The technician came out and resolved my electrical issue in my bathroom. He listened to what the issue was and had it fixed within minutes. It’s really hard to find technicians that are honest and knowledgeable but Choice Home Warranty found one. The weather didn’t stop the technician either. It was one of the worst snow storm days in Chicago and he still showed up! I give him 2 thumbs up and 5 stars!!

Was having problems with the washer machine. Call Choice Warranty. They send a technician out to check the problem. Choice Warranty got back with me. Said that best solution is to replace my washer machine so they were going to send me a gift card for Lowes to help me purchase a new washer machine and very happy with the service.

The technician that came to my house was courteous and very professional. He finished the job within a acceptable amount of time and took the time to give my suggestions on how I can keep my washer and dryer running efficiently for the future. He took additional time to show me before and after pictures of the end result from his cleaning out the lint filter lines and ensured everything he was working on was enough to get my dryer up and running again. Thank you, Choice for recommending this service man.

Technician was excellent. He was on time and he did an excellent job. Very polite. Cleaned up after he completed the job. I would recommend him to someone else. He had all the tools he needed. I am satisfied with his work.

The service in the very beginning outstanding. However of late not at all pleased with service. Reported problem and still waiting for action. Please if I wanted to search for a repair person would not have paid in advance. This is a rip off. Still waiting for a call back.

The purchasing process was pretty easy and good. From the time I submitted a request for a quote, I was contacted multiple times to purchase the warranty. My representative, Michael, was very knowledgeable and helpful. I hope the service continues to be great.

I initiated my service call on a Sunday afternoon. I was called early Monday morning telling me a repairman would be there the following Saturday. I informed the caller that was unacceptable that it was 57 in my house with an expected low of 33 that night. I received a second call Monday afternoon explaining they found a repairman who would be there Sunday. I again explained my situation. The caller told me she would cancel that repairman and would work on getting someone else. Early Tuesday morning 7:30 I checked my email and went on with my day. At 9:30 I received a call from the repairman telling me he was on his way. I met him at the house and my unit was repaired. I was happy with the knowledge that Mr ** had in repairing my unit. I would recommend Frost Mechanical to my friends for their AC and heating needs. They were knowledgeable, friendly and willing to do whatever was needed to get my heat working.

Choice Warranty sent Sears Repair pretty fast. Replacing my stand alone freezer. Store cash card at Lowes. Need more time to get there:: Want to get a whirlpool freezer and a Whirlpool dishwasher also a whirlpool microwave… Maybe look at a whirlpool refrigerator also.

Repair person showed up at the time they were suppose to on both trips and repair my dryer with the replacement part. They were very friendly and courteous. I have another claim in for my furnace and he told me he does work on furnaces but not sure if you have them listed for this.

I truly believe that you all use the same company every time as do not look for a new one. Why would you allow someone to say that they will come out on a Tuesday when here it is on Thursday when the heat pump went out and somebody come out on Tuesday. So that's that's to me. That's ridiculous.

Well you probably know by now not one person reads through what’s covered in the contract. We sign up blindly thinking all appliances are covered. Well I was quoted a dis conclusion for my wine fridge. I got email saying read page such and such paragraph whatever line such and such. I paid $1500 for a 4 year subscription and NEVER have I got a claim paid. Watch out. They are a scam.

The technician was on time, was very nice, understood the issue at hand, explained everything very thorough and did a great job. He completed the job in a timely fashion and was very clean and cleaned everything up. I would recommend him to anyone.

It took 4 weeks for someone to show up for the repair due to scheduling and workers dropping the ball but never notifying the customer. The first company quite with no notice to the customer and it took another two weeks to find someone else to come do the repair. Completely awful return for repair on a washer. 1 rating.

The Technician wore a mask and a shoe covering. This was greatly appreciated. He questioned appropriately for understanding so he could identify the issue. He then explained what was needed to fix it the issue. In addition, he showed great patience and was customer focused.

Quick response which is always good-yet it seems that the problems I have does not get solved completely. There is always some explanation as to why this or that is not covered. Could be that the first time someone is sent, they are not quite experienced enough. Then I get the right one but the problem has multiplied and become an exception to the warranty. Frustrating.

The technician was on time and very professional. He had PPE for protection. He was knowledgeable about the situation with my heating system. He took care of the matter with great care. I was very satisfied with his work. I would recommend the company to anyone who need heating services.

He told me I needed a new toilet but called the next day and said he was sorry, but you did not approve a new one. So, he will be back to fix it for now, but there is one part that may still not function correctly.

We have had to replace 2 separate appliances. Our double wall ovens were approximately $2200, however, we were only given $667 (the equivalent of $602 after deducting the service fee). We are now in the process of having to replace our dishwasher. Again, not given anything close to the amount needed to replace it. Given $246 (had to pay 2 service fees on this, so the equivalent of $116). It is going to cost approximately $600 to replace and that is for one that does not have as many features as our current dishwasher. To me this is not replacing anything, it is simply giving us a few dollars towards our purchase. I would love for someone to show me where to get a double wall over for $667 and a dishwasher for $246!

Water heater was leaking, Quant Plumbing was able to look at it, report back to you and then get it installed all in about 24 hrs from their first visit. Both technicians were knowledgeable, quick, and friendly. This was my first time using the warranty and I am please with him easy and smooth it went.

Luke was very professional and save a lot of money with the renewal of my Choice Home Warranty. I had the Choice Home Warranty when I purchased my property which was purchased by previous owners and I like it.

I put in a claim for the first time. It took three times to get a person out to see my dryer. They kept scheduling me without asking when I was available. Then I needed a part was told that instead of fixing my dryer they would replace it. I have a front loader large capacity LG and they were going to give me $350 in Lowe’s gift cards. I called to speak to a claims adjuster took me six weeks to finally talk to someone. She offered me $580 for my replacement my replacement cost $800. When I get my check I will cancel this home warranty. Very disappointed.

I thought the furnace was making a beeping noise. The tech immediately said he thought it was a smoke alarm and he found it. He was very polite and helpful. That is all. Thank you. If I need to contact Choice in the future you need to make this experience easier.

Don't ever get a warranty with this company, they won't actually ever cover anything and will find some excuse to not cover what they claim to cover. We have an older furnace so we got this coverage knowing that it would need repairs and possibly even replacement. When we had an issue they refused to cover the repairs because they claimed our furnace was "too dirty" so they rejected the claim saying we had neglected the system. I'm not sure how that is the case considering it's a 20+ year old furnace and we had 1 issue in the 7 years we've lived in our house.

Very organiZed. Staff are very professional. Technician was very skillful and respectful. No wasted time. Technician knew exactly what she had to do. Communication with Choice was perfect . Would be happy to recommend to a friend or relative if the need arises.

Choice Home Warranty scheduled a plumber; but after reviewing the comments on the company; we asked for another company. Without hesitation Choice Home Warranty said they will reassign the repair work to another company. Within the day they had us scheduled with another plumber the next day. Pipe had split in the attic and dripped on the ceiling in bathroom. Plumber assessed the work and went outside to call Choice Home Warranty. I have to admit that concerned me and I was afraid they were going to deny the charge for some unknown reason. Technician returned with his tools and Choice Home Warranty had approved all expenses, minus the $85 service fee. Repairs were done in 20 minutes and we are very satisfied with Choice Home Warranty.

Tech was prompt and friendly, took pictures of the problem to show exactly what the problem was. Stared parts needed to be ordered and was supposed the follow-up appointment is only 5 days from the initial diagnosis. I would recommend this tech to anyone.

Your certified technician found out that there are no new parts available for this range. This means that the range should be replaced. Now I received an e-mail from you saying that you are assigning another technician. I have been without a range since Jan. 9th. And now, I don't know how much longer. This tells me what I think of CHOICE WARRANTY.

Albert was quick to answer my questions and return my emails. The whole process was quick and easy. I hope I never have much need for my policy, but knowing I have it is a good peace of mind. This is a worthy expense for any homeowner, not just new ones.

We did not receive adequate payouts to replace our broken appliances, which goes against what you all claim to do for your customers. The customer service managers did not care at all that we are upset, and did nothing to make us want to sign up again for your services once our year is up. Your contract states you’ll match to the newest appliance, but you only send out Lowe’s gift cards…that won’t let us get Kenmore appliances. Once that was brought up, the lady said you all would send a check to us. Good…but the two checks won’t add up to enough money to replace even one of our appliances, let alone both. This is unacceptable, terrible customer service, and not what your contract says you all will do.

Very nice and was quick. Just wished he told me that this problem wasn't covered. Still paid the fee. Did mention another problem I might have in the future but that wasn't covered either. He got a price for me to get it fix by someone else.

Very knowledgeable technician. He fixed my refrigerator and freezer very quickly. My refrigerator is working well now. He was just a little bit late on his appointment but, I highly recommending him for future works. Sam was very presentable person.

When I call to put in the claim, the operator was nice and pleasant and answer all of my questions and also the tech was on time and pleasant and had knowledge of the problem and fix the problem with no problem.

I'm grateful they're able to replace the microwave but not the amount I was looking for. Like they say something is better than nothing. Also, I had to follow up the request because when I submitted it no one responded for a week and a half.