Choice Home Warranty Reviews

Choice contracted with Sears Home Services. I was sent e-mails telling me when my appointment was. When I called at that time to see why they did not show-up, they said they have been texting me at another number than what Choice has! When I saw the wrong phone number under Sears Home Services, and tried to update it, it keeps saying, try again later! So, if the next time a job is contacted to Sears Home Services, again, they will continue to text me at the wrong number. I cannot get this fixed, which reflects horribly on Choice Home Warranty.

Very professional and knowledgeable. Knew exactly what the noise I described was and went right to work. Was efficient and kept me appraised with what he found and he fixed it. I would like this company back if I have any further problems.

I am pleased to be able to join Choice Warranty plan. The customer service rep was polite, and seemed to be knowledgeable about the products and service. The price was right for my budget, though it was a promotional fee.

It took some time to get a plumber assigned for a recent claim, and though I received emails explaining the delay I did not get more than 24 hours notice of the appointment. When the tech did not make it on the scheduled day, I got no notice of the appointment the following day and was not home. Now the work has been started but I have no idea when the plumber will return to finish. Another valve leaked when he shut off the system, and he advised me to submit a new claim. Today all I have is an apology email for not assigning a plumber (though the same plumber should be doing both jobs).

I am totally dissatisfied with the handling of my claim. Nothing was handled according to what was presented when I purchased this contract. The time it took to assign a service contractor. The time it took to get a service person to my residence, after the first contractor that was assigned turned down the job. After that I was told that I could arrange for my own contractor. After a contractor was finally assigned, you decided to ignore his recommendation to replace the unit and instead opted to repair a 20 year old appliance.

The repairman was courteous and asked what had happened to the microwave. He went to work and found what needed to be done to get the microwave fix. He told me what was wrong so I would know what had happened. I would recommend him to anyone who would need a repairman.

I have had mixed experiences where some claims are covered some are not. You need to understand the small print in the contract (which I do). My MAIN reason for paying for the insurance is simply to get a skilled technician to SHOW UP so I could get my issue taken care of (whether it is covered or I need to pay for it out of pocket). If you are buying the insurance thinking you will have total coverage you will not be happy. Just as info, all the competitive homeowner insurance operates the same.

My technician was very courteous, knowledgeable, helpful, and professional. He seem to have great problem-solving skills. He was a great conversationalist while he worked diligently to complete the job. He was very respectful and cleaned up his mess when he was finished.

Very friendly staff and personnel, very understanding and ready to listen. It's only wise to have such a service as a homeowner. Appliances are guaranteed to breakdown or malfunction. Having insurance to cover them is a very smart choice.

Not satisfied with your services this year and will be canceling when contract expires. The recent technician was great. It’s choice response time and not supporting to fix the issues. Previous technicians used in the past not helpful. Hopefully your other customers have better support and service.

The Technician kept to the time range and attended to the matter in a most professional and competent manner. It was a simple fix of a broken wire, but, even then his knowledge of the symptoms and required fix was good.

Had a reschedule twice due to the technician's car problem, so my refrigerator has remained mal-functioning during this time. He eventually came and identified a problem on the electronic board. Hopefully the problem will be resolved by end of this week and my freezer will be retuned to normal.

I had a plumbing issue and high view plumbing was assigned to the work. The technician was pleasant and arrived and promptly addressed the issue. I was very pleased that Choice covered the work required as this was my first claim since switching to Choice.

Tech was friendly and knowledgeable. Had the part we needed and we did not have to wait for one to be ordered. Would certainly ask for this company if we ever need service again. The appointment time was convenient and he was on time.

Every reported incident has been declined or a company to provide service could not be found, looking for another service. Disappointing when all information in advertising and phone calls focused on being a complete service. Need to be more upfront and state when a geographic area will not be covered effectively.

Tony was professional, friendly and quickly found the problem and fixed it! His company was quick to respond to the request - less than 24 Choice and his arrival! Definitely a company to use for service and knowledge. The willingness to travel to help customers is exemplary.

My Garbage disposal stop working and then started leaking.. I went on the Choice Warranty app the process was easy... I'm so glad I switched home warranty companies... This is the best home warranty I have ever experienced. I put a claim in that night had a response in my email with the plumber and was fixed the next day. Thank you Choice Warranty for such prompt response.

Daniel was very helpful and knowledgeable over the phone. He answered all my questions and went over the details of my coverage. Also he offered me some other options available at that time. Thank you Daniel for making the transaction super easy.

Had to wait in 90 degree weather for a week before the repair, but they told me it would be that long and they were on time when they said they would be here. They were very courteous & fixed everything perfectly. I am pleased.

I was fortunate enough to get a really amazing repair guy from Sears Home Service. This is really improves things! He was so thorough and experienced. I felt assure he would do the job well. I hope this company comes whenever there’s a problem.

The customer service person who came over to my house was very courteous and professional. He was able to fix my problem in one visit. He called before he came. He was on time. This my first time filing a claim and it was very easy to do.

I was responded to within minutes on my issue. Appointment was made, evaluated and final determination was all done within a week. Very impressed, especially with the outcome. Sorry I didn't do this a few years back. I will continue to hype CHW!

After doing a lot of research I called and spoke to someone to ask them about what was actually covered by the warranty. It turns out that I was on one of their websites that is designed mostly to "sell" - not give you all of the info you need to know to make a decision. If you Google "Choice Home Warranty," the very first entry takes you to choicehomewarranty.com, where there is actor Richard Karn and a heavy sales pitch - but not detailed info about what you might be signing up for. To the RIGHT of that first entry is a large company block with a tel # and THE EXACT SAME URL/link printed, choicehomewarranty.com...but this link takes you to a different site that is very indepth and just what I needed.

Unbelievable service, render on time answers and the quality of expectations of the customer, me, timeline to expect help to finish fixing the real situation you are having with a appliance you need to work on command to operate properly.

It was a easy process the only thing I would like to have happened was the ability to speak to a rep to explain that this is a problem that has happened before. I have had one of your service reps fix this before.

All I did was report a claim. Haven't had any service yet. I'd rather speak to a person instead of pushing buttons. Tried reporting via your website first. Very confusing and couldn't figure how to stop getting quote info and get to the claim reporting page.

No pressure to sign up, which I really appreciated. The process went smoothly and I was kept apprised every step of the way. Funding came through without a hitch. I had a strong and available point of contact and several others who checked in on me along the way. Communication flow was impeccable. To me, that is one of the most important aspects in providing any business service. Performance is predicated on each party’s accurate assessment of the status quo, and communication is the bottom line. Definitely two thumbs up.

Fair and honest answers from salesman who explained program coverage, options and payment. He also explained what to expect when in fact, the warranty may be needed. Covered senior discount and military discount, if qualified to save even more money. Thank you, Bob.

Always trying to up sell (Poorly Done). The manager is probably a ex Car Salesman. Always running back to manager for a better deal. Piss Poor Salesmanship for a Good Product! He really needs more experience and training. I wanted exactly what I purchased, he gave me a little discount which is a good thing, You are not selling a $100,000.00 car so the big money close is not necessary. (End of story.)

Easy to file claim. Like the new reimbursement option that allows me to call my choice of technicians. A delay before an approval for repair is downside. Overall, this is an easy company to deal with. We have used them several times and enjoy their responsiveness. Recommend.

Joel with Universal Repairs, LLC came out to fix my ice maker. It had a leak and was only making a large block of ice vs cubes. He accessed the situation and replaced it all in the same day! I was most impressed as I’ve been a customer of Choice for several years and never had the issue resolved the same day! Joel was extremely nice and I will request him anytime I have appliance issues in the future. Thankful to have a working ice machine!

This is the first time since I been with Choice Warranty that they actually came through. I put two tickets in for my garage door and refrigerator. Both technicians came the same day and totally fixed the problem, even though one refrigerator technician has to come back, but it is well worth it. I was in total shock and grateful. It always took over a month for someone to even answer the ticket. Not this time, good job on this one Choice warranty.

Y'all have been the best!!!! Last year was ac unit and did a great job and took only a couple days. Today your service man was so sweet. Very nice. He was here early and only took him about 15 mins. Great work.

The technician had great communication with me and was very helpful in making sure I understood the nature of my issue. He was very timely also. Explained the solution as well. Good experience overall.

I want to thank the two gentlemen Technicians from At Your Service Heating and Cooling & Home Repairs for all their help along with replacing my 8 year old Sump Pump. They said the switch had frozen along with the pump quit working. Also with some tips, for a maintenance on the pump. Excellent Service by the two Gentleman and knowledge that replace my Sump Pump.

The technician was polite, knowledgeable and explained what he needed to do in order to get my unit back up and running. He had the part available on his truck so that I did not have to wait. Great customer service!

As always setting up a new claim was easy and fast. Technicians was always knowledgeable, friendly, but most importantly on time. Definitely recommend Choice Home Warranty. Never had any issue with Choice covering what my policy covers. Take advantage of the low cost and excellent service with Choice Home Warranty. You can't lose. Get it now.

Choice HW was recommended to me by a neighbor and I have been happy with my experience so far. Customer service is great and everyone I've spoken to were very polite. I have been recommending Choice to family and friends.

The technician was able to quickly diagnose the problem, and fix it within 20 minutes. So, his work was professional, effective, and efficient. He also communicated his location and was able to update me with an accurate eta. I would definitely recommend his service to anyone needing repairs, and wouldn’t hesitate to contact them again.

I was asked for specific time and dates of when my equipment was working properly. If you want to know if my equipment was working properly without issue the year before is fine but asking for a specific time frame was not necessary. I don't keep records of when and if my equipment was working properly. All I know is it was working last year without a problem. My suggestion is if you want to know if something working last year properly then that is all you need to know. You don't need a specific date and time, to me that was irrelevant to what is going on at the present time.

Choice was prompt in assigning a professional to review our hvac issue. He diagnosed that a new thermostat was needed. Choice decided that they would not pay for it because it “looked” like its failure was due to pest infestation. The unit has worked with that thermostat for 20 years. Pests were NOT the problem. No discussion just refusal to pay. BEWARE. THEY FREQUENTLY FIND WAYS NOT TO PAY. This is not the first time they have refused payment.

He determined why dishwasher would not work. He was professional and friendly. He was on time. He worked quickly to determine why dishwasher was broken. He clearly explained the possible options on the warranty. We were both confident of his analysis.

I have been using Choice Home Warranty for more than 3 years and all my appliances issues getting fixed in timely manner. Choice Home Warranty has been providing excellent support so far. Customer support service is excellent.. I was so pleased with the service I received. They went above and beyond to help me find the perfect service. I was very impressed with the quality of the service I received.

The AC man was unable to help us and was smart enough to know it. He advised us to get an electrician and that man solved our problems with great speed and efficiency. Knowledgeable and skilled! I would definitely trust these men again and recommend them!

We recently submitted three claims and all three claims were handled in a timely manner and the Repair Vendors were very courteous, professional and very knowledgeable. They were vetted very well by Choice Home Warranty. I will recommend Choice Home Warranty to everyone. Keep up the awesome work.

This has been a HORRIBLE EXPERIENCE for the service call and replacement offer for our broken dishwasher. We had to go through 3 contractors before we got someone out to look at the dishwasher, then you offered us a RIDICULOUS offer to replace the dishwasher, then we had to argue with you which took over 2 months to complete. We are still waiting for our $65.00 refund of the service call. Weeks later. We are totally disappointed with your responses and your service, along with not being able to communicate via your website. You need to fix these problems.

Agent, Tim ** was helpful in working out funding and length of contract issues we were able to work out a couple issues and come up with a number of options and were able to settle on one. I appreciated his ability to work with me and come up with a solution.

Milan was very professional and answered all my questions satisfactorily. She was to the point and offered us a good comparison that made Choice more attractive than AHS. We had AHS for years and decided to give Choice a try on the recommendation of a friend. I look forward to the service you may provide.

Great customer service. Offered a range of options., very professional. Great communications. Would recommend anyone for service. Had a great time going over options. Would upgrade later. Would love to add my Renta also. Great times. Thank you....really appreciate the time offered. I am glad I called.

All is wonderful and good and have a blessed day and the people help with your company are very knowledgeable of what they are doing. I talk to a Mr Jim today he help me, and let me know that someone will be back in touch with me on my email.

The tech showed up within the given time frame and provided a call about 30 mins prior to arrival. He was quick at diagnosing the issue and was able to fix within an hour. The dryer is back to working like new.

All of my experiences have been terrific except for one (which I don't want to identify because I think the technician's shortcomings were from overwork and overbooking, not incompetence or negligence.) I am so glad to have Choice in my corner. With the cost of repairs these days, even simple repairs can generate bills in the hundreds of dollars. My relatively minor co-pay relieves my worries about calling for help. I would recommend Choice to anyone.

Prompt reply and service call, kind and courteous team, found additional issues that need to be repaired, they offered to help the claim move along faster by making the additional notes needed. Easy to use website, with clear information on what is covered in the plan.

My experience was great.The associate was ready and able to help me. He put my mind at ease and subjected the plan that I needed. I am well please. I will recommend this service to my friends & family. I look forward to the experience of doing business with you.

I must admit, getting signed up with Choice was an exasperating experience. I found Ryan to be very helpful and made the experience more enjoyable. He walked me through the available plans and discounts and even got me to take the VIP option where I paid upfront 6 years which under my old plan would have been double. Choice is off to a good start.

Everyone that works at this company should be ashamed... Technician sent in his diagnosis then CHW changed it and denied the claim. Absolute joke. The review policy is done by the same in house people that deny the claims, it's set up so they never have to pay.

I am writing a review on here because it looks like the only way to get a response from this company. I complain air condition. Technician come and they diagnosed. They told me they sending to the company is take 24 hours. I wait 2 day but no response then I call customer service. They told me it's not cover. I will assign officer will follow up is something. No response. Please do not buy this company insurance because this company rip off. This my second and third time I pay my own pocket. I have a insurance 5 years but nothing cover. Worst experience customer if want to cancel your services but to not get your money.

This was a wonderful experience. Filling out the claim form was easy. The email response was timely and I was able to contact the electrician quickly and adjust the time of my appointment. I will certainly keep using Choice Home Warranty.

When call for a claim it’s always a pleasure when talking with a very knowledgeable agent. They get right to the problem and assigned an appointment with the specialist. No hassle, get right to the problem. I do recommend to others very highly.

New customer...First-time call in for claim a repair. Called in for A/C drain problem. Noticed leak a spots on kitchen ceiling. Was informed when I turn in claim, that technician would be assigned with 24 hours. When I called 26 hours later informed had not found a company to make service call. In meantime I have been cleaning up water. So during a conversation, I was informed I received email about option no one willing to work with warranty requirements. Used reliable A/C company and work completed except of course damage to ceiling.

Calling customer service is horrible if you 're asking about the contractor coming for service. She gave me a number to call...the same number I had just called HER on. And she sounded like she was outside, horrible background noise. It was a waste of time. As much as you're hounded to renew your contract, the customer service needs to improve. I won't be renewing.

I was very pleased with the quick response of your company. I placed the request for repair on a Tuesday and by Friday the repair was completed. I would definitely recommend to a friend. Thank you and your agents for your assistance.

My dishwasher was leaking badly and the detergent dispenser didn't work. The technician immediately repaired the leak and will be coming back with a new dispenser as soon as the part arrives. He was knowledgeable, fast, on time and very pleasant.

I would have given a 10, but the person I spoke with was hard to understand at times. Other than that, the conversation was pleasant and the service thorough. The necessary information needed on the claim was given to me. Now I wait for the service person to contact us.

Air conditioner broke. Stopped working. Contacted Choice Warranty online, and within 20 minutes had an assigned company for the next day. The assigned company contacted us, showed up on time, and was able to fix our air conditioner without trouble. Our unit is 19 years old and in good condition, but second time this year we've been glad we had Choice Warranty for the air conditioner.

The claim submission process is simple and the response rate is very quick. I submitted my claim around 9 PM on a Sunday night and went to bed. When I woke up I had an appointment set for 2 days later which I feel is reasonable.

Sonny's gave a fair assessment of what was wrong with the wash machine. The repairman showed up at the time Choice Warranty said he would. All in all it was a good experience. I would recommend Sonny’s repair service. Choice Warranty offered me a fair value to what the wash machine is worth.

Thanks for handling this problem so fast. Why would you repay with a store gift certificate? I need a check to deposit for the funds that were removed. The service man was very professional and explained in detail all the problems with the microwave. What about installation cost?

The technician was friendly, knowledgeable, and worked quickly. He had our AC running in less than 15 minutes. The only downside is that it took 3 days for them to come out. The hot nights with no AC were miserable.

Contacted about ac unit not cooling, got quick answer about problem and I was very impressed with answer, and the fact they would get someone soon to check out the problem. It was my first time contacting them and so glad I did.

The technician was very professional, and let us know he had to Order parts and it would take a little while. He showed up within 15 minutes of the time assigned. He was very clear in explaining the problem. I would recommend him to anyone.

The automated call response was overly demanding to know when it was first noted. I would have liked to speak to a person for all the months I have paid the premium for two requests in 2 years. I called on a Friday and have to wait until next Tuesday for a plumber to come. I am having to bail out the sink every day.

Quick and efficient! Had a busted AC unit fixed within 4 hours of making my claim. This is was high on our radar as well as with Choice Home Warranty. Thank you Choice Home Warranty for sending a great professional!

Updated on 05/16/2023: My experience with Choice Home Warranty and Automatic Garage Door System was excellent. CHW took my call on a Sunday evening and Automatic Garage Door Systems called and made an appointment with me for today Monday. Every aspect of this repair was very professional. I would recommend both CHW and Automatic Garage Door Systems to anyone.

AC has been out for over a week. Had to call several times to get what was needed from the technician to them for approval. Every person I talked to gave me a different answer. Even after it was approved was not told the process only the cost and needed my approval to proceed.

Very disappointed that you’ll denied repairs to my garage door opener, Very misleading!!! I led to believe that my plan covered garage opener which is the furthest from the truth, wanted to charge me $1700 to repair, Went with an outside company who charged me $500, with a lifetime warranty, so far you guys are a total ripoff , still had to pay $85 for a service call even though I didn’t receive any service…

CHW sent Rockin A Electric in Reno/Sparks NV to troubleshoot and repair an electrical problem with a circuit breaker. This company and their employees were awesome - prompt, professional and knowledgeable. Kept us informed each step of their troubleshooting process and informed us of the repair needed. They did not have the necessary parts with them, but returned within an hour with the needed parts and completed the job. We would highly recommend this company to anyone needing electrical repair or install.

The ac repairman they sent diagnosed my problem and got my ac running quickly, he explained everything everything and also told me I needed some additional things done. It was submitted and approved. Hopefully that goes well. Good to go so far.

You have not resolved my Claim. No Diagnosis from the Contractor. I have not received a new ceiling fan. The Claim price is too high. I have never had a good interaction with you or your Contractors. This MUST change!

He was polite but he charged me 75 instead of 65. And he was very persistent on the price. He wouldn’t take any reason or explanation to why it was 65. Other than that he was a good person. I like Choice Home Warranty and their staff.

I’m happy to join Choice, my sister recommended it and I’ve just set up my account. Customer service is so helpful! I got all coverage I need for an amazing price. I’ve even covered my water sprinkler system. This will really take pressure and confusion out when I need to get something fixed.

The salesman’s that called me and offered the warranty told me that the company would cover my beverage refrigerator as a second refrigerator. Well the beverage unit went bad and now they say “we don’t cover beverage units”. BEWARE THIS COMPANY LIES TO GET YOU SIGNED UP THEN SCREWS YOU!!! Very disappointed.

The agent was very helpful and explained everything. She suggested several options. I appreciate the time she was able to give and helped in my final decision. We look forward to working with Choice Home Warranty in the future. Thank you for your help and support.

I am a new client. At this time my review would be quite limited.. I am waiting for the the information. The agent I spoke with seems to be quite knowledgeable about the home insurance. Just waiting for the information.

I just wanted to let you know that I had a wonderful experience with you salesperson, Ramon **. He was a pleasure to work with and I am glad I called. He answered my questions and explained how the program works.

I was very pleased with the quick response by Choice on my recent claim. The person I spoke to was very helpful and considerate and assured me that the problem would be taken care of as soon as possible. Within a hour the technician had called and scheduled an emergency the next day. Thank Choice Home Warranty for making my experience stress free.

Leo was very nice and easy to work with. He explained all the work he was doing, and when he was done, he cleaned up and left the work site spotless. His work quality was very good, and the job was completed to satisfaction.

Had an appointment for Monday on my AC unit. I made a call to the technician and explained my situation and without hesitation I was moved up on the list. This all happened on a Friday and unit was down Approximately 3 hours. Fast service, friendly and considerate of customer's needs.

Enrolling was very easy thanks to Daniel, who was very efficient in explaining what I was receiving and the price of product.. So far I am well pleased with what the warranty offers but time will tell. I hope it is a success.

It took a month for a service tech to get out to my home. I paid 88.40 for the service call and also paid for the hardware. The cost was way too high. I could have saved money if I would've hired my own service.

Though we are waiting on an ordered fan to arrive, McNett Electric has done a great job so far. Patient, helpful, explains things. I believe as he finishes the job, his work will be excellent. I recommend you use McNett Electric and treat him well so that he continues to be willing to work with you in the future.

I filed a claim to diagnose problem with ice maker. Technician Joel from All American Appliance came to my home after a scheduling issue, but in a timely manner. He was professional, thorough and an expert. Paid him $65 co-pay. He recommended that the ice maker be replaced, and now I'm awaiting Choice's decision. When approved, Joel will order parts and come back to my home to replace ice-maker.

CHW authorized a replacement garage door opener with one feature missing that my previous door had. The motor does not have an overhead light that turns on when you enter the garage. My door laser sensors are not compatible with the new motor. My real problem with the service is that I had to pay an additional $455.64 out of pocket on top of the motor replacement paid by CHW. For these reasons, I can't offer a good review.

Anthony was the tech that worked on our appliance- he was very nice, polite, & professional - He sent a text to keep me informed about when he was arriving- he talked with me about the next steps would be.

The gentleman tried to help fix the problem. He came after 24hours of submitting the claim. Although this experience was good. We are still waiting 2 1/2 weeks for a HVAC person to come to fix one leak. Please can you help us with that? Your colleagues say it’s been expedited. We now have three leaks :(

I put in a claim regarding my heat pump’s operation and within less than 24 hours I had a service technician come out to assess the issue and make recommendations. While my heat pump didn’t need anything more than a deep clean I appreciated the quickness of the response. I checked the reviews of the company that was sent out as well and they were rated high. They took before and after pictures to show me what was done.

After 7 weeks without a dryer, a technician was again assigned to come to our house, although he had filled out paperwork on the last visit (April 28) stating that it could not be fixed. 4 appointments were set up, but no one came. Now we are being offered $250 to replace a front load dryer on a pedestal. That is beyond ridiculous. I cannot wait to share my experience on Social Media.

Green Wire Appliance Repair balanced my refrigerator so the door would close properly. This should have been done with 1 visit not 2. They did a nice job. This call should not have been necessary, because Sears did not balance the refrigerator after they repaired it.

Reported about 3 different claims and issues and noticed all those were handled and addressed by technician to the best of satisfaction. Submitting or reporting an issue on their portal is very simple and easy and their response time absolutely reasonable and sometimes pretty quick. Compared to some other home warranty experiences other homeowners shared, I personally feel Choice Home Warranty is THE BEST.

Choice Warranties has helped find techs to make repairs to our home in a timely manner. Most have been very good but I’ve had a couple that I had issues with, but Choice made sure they took care of those issues. That’s why we continued our coverage with Choice Home Warranty.

I feel something needs to be done to speed up the process. Instead of a couple of days it should be hours. Using true local vendors would help. Possibly give the customer a list of local vendors so that we could contact them to see how quickly we could get service.

Once you talk to the right person they get the job done. I've had 3 work orders so far. A problem with two of them but it took some time but the work was done right. All I want to do is give my experience not write a book.

Adam ** is a wonderful professional. I had spoken to others with Choice but none were persistent enough to offer me the right price and explain the plan. Will definitely recommend him to my friends and family. He is really professional and communicated and followed up with me to make sure I got everything.

I put a claim in about my air conditioning not cooling my home on May 5th. A very nice company by the name of Guyette Air Conditioning came out and assessed the issue. We were told by the technician that they will be back Monday May 8th to repair after CHW review the pictures of the issue assessed. Not too long after the company left my home I received an email stating we were reassigned a technician. I left a written message in the claim notes letting CHW know that a technician did come out.

Repair man came on time and fixed the problem. I now have the same problem and need to have a repair man come again. I have the same problem. A/C does not come on. Fan does not come on. This problem started when switching from heat to A/C.

The technician was great. He found the problem and although it needs a follow up because of parts needed to fix - I'm very pleased. They notified me of the time and day and it was faster than expected. I would recommend Joplin Repair and Choice Home Warranty to anyone who needs a home warranty as they are the best one that I've found and I have been on a couple of warranty plans that I definitely would not recommend. I'm telling my friends about your home warranty and the Joplin Repair company as well. I can't say enough about them.

The plumbers from 1st Choice Plumbing were excellent. They fixed the leaking shut off valve and found that the attached pipe to the outside faucet was split. It was reported to the warranty company and it was totally fixed within 2 days.

Mr ** did a great job of explaining everything and was able to answer all our questions. I will tell all my friends and family to give y’all a call and listen to all the plans that are available. Have a great day.

The website was easy to navigate and I got an email shortly after filing the claim about the next steps. I'll be able to pay the service fee to whatever contractor that comes to take care of my issue, which is very easy and convenient.

Technician did not rectify the issue! He removed the toilet, snaked the sewage line. That did not rectify the blockage. Advised he needed to install clean out valve in the yard mine was in the crawl space, he quoted 850., to install! Discovered job was bigger and more complicated. Your tech quoted 6000. I declined, he was unhappy and rude! He left without connecting the toilet back up. When I called him to advise he was rude once again and stated, "Get your new plumber to do it!!" Very disappointed with tech and service,

Technician came to service our broken AC. He was kind enough to come earlier, as we were going out for the evening. He covered his shoes before entering our home. He asked if we wanted him to wear a mask. He was able to determine what was wrong with the unit. He repaired it promptly. He also answered all of our questions. I would recommend Trusted Air.

My 22 year old Ac unit went out after a storm and Choice said being as the technician told them it was a power surge that made it stop working they would not cover it. Policy says normal wear and tear but AC units only warranty for 15 years and mine ran its 15 years. That says the unit did its normal wear and tear. Just because it kept running for several more years doesn't mean it was still in good condition. I got CHoice so in case the unit went out it would help me cover the costs but they wouldn't budge on paying anything on it. Very disappointed.

This particular claim was handled very smoothly by Choice Home Warranty. The representative made it possible for us to use the technician of our choice. We got an appointment for the next day with our preferred technician. The technician came out, and the repair was made quickly.

CJ and Brett were very helpful assisting me in signing up for the home warranty. We are switching from another company. We received lots of discounts - yearly pay, 15 percent off, extra months and senior discount. I hope if we have to use it, the service continues to be as wonderful!

The original company that accepted my repair scheduled and confirmed the appointment twice, including morning of. Got an email after their window arrival time, rescheduling it for 3 weeks away! MJ was able to come within the next 2 days. They called prior to coming and were honest in their evaluation. They were able to confirm that there was no freon leak and the ice and water were safe despite a chemical like odor.

The tech that was assigned arrived promptly at appointed time. He was professionally and courteous. He listened to my concerns and assessed the machine. He identified the inoperable part and repaired. He was in out in approximately 30 min.

The technician was great and really explained everything. However, I won’t renew our home warranty with this company. Had a water leak and they only cover the repair of the leak not any damage that occurred from the leak which is frustrating, especially since we fixed the leak ourselves due to it being an emergency type leak with water dripping from our ceiling due to a busted AC drain pipe. Now we’re out the deductible since a technician came out but got nothing out of it. Going back to our old company American Home Shield because when we had a water leak they actually covered damage to our carpet and walls! Now we’re stuck paying to have our ceiling repaired or having to use our homeowners insurance. They also denied the repair of our Samsung freezer saying it was a manufacturer defect, which it’s not! Seems like this company just doesn’t want to fix things but wants to take your money.

Quick to respond to our needs, they are effective in handling claims, and have thus far sent out legit technicians. It also helps that their rates are competitive, and much better compared to others companies. I recommend Choice to anyone.

People were very friendly and informative. I have not used services yet. I bought because everything in our 7 year old house is falling apart. I choose this company because they had a high rating. I look forward to doing business with them.

2 appliances needed to be fixed. They came out and the jobs were completed right the 1st time. No Hassles, no questions. All online. The tech. was on time, quick to get to work, and left no mess afterwards.

He was very nice and experienced. He told me he would have to come back but that’s okay. I would recommend him and his services to all of my friends and family.Thsnk you again for coming out and doing what you can to resolve my issue

The door seal on our washer needed replacement, the part had to be ordered, after the part a few days later, our service person arrived, he was on time and made quick repairs to our washer, the washer works perfect now.

Service technician was prompt, knowledgeable, communicated what he discovered and service he performed to get the unit running temporarily as he needed to perform a work around until parts ordered, received and installed. Followed up with invoice as promised and next steps which include approval from Choice Warranty and tentative timetable. Job Well Done!

There was a little gizmo at the top of the door that matched the housing of the dishwasher that allowed the dishwasher to start a cycle. The rep fixed it and showed me how to correct the problem in the future, if needed.

The technician was very courteous and knowledgeable. He understood the issues with the AC system needing repair and was disappointed with the negative decision made by CHW by not approving the repair. As a customer of CHW, my wife and I were also very unhappy with that decision. However, we have a meeting scheduled with case managers on May 17.

Filing a claim was easy and quickly a tech arrived. Certain parts to our washer couldn’t be located so Choice Home Warranty is replacing it. The only negative thing I’m not satisfied with is instead of sending us a check, we will receive a Lowe’s gift card through email. We weren’t planning on purchasing a washer at Lowe’s but now we have no choice. I think we should be able to purchase from our choosing.

We have used Choice Warranty since 2017 and have found them to be proficient in providing competent contractors and replacement parts for needed work with little delay. They have repaired or replaced components of our air conditioning system, plumbing and kitchen appliances.

Michael, was on time and knowledgeable, efficient and clean. Expert in his field, pleasure to have had the experience of seeing him work. Michael tried numerous methods to find the problem and was determined to find the answer which he did.

CHW has been unable to dispatch a technician to replace the motor for my swimming pool pump. I’ve been waiting since May 4th. In the meantime, the Pool is collecting algae because the water is not moving and the chemicals to prevent it cannot circulate. I fear that because of the long wait more problems will occur with the pool. I am a new customer and this is my first service call and the long way does not correspond with what I was told about your service and the wait time when I purchase my warranty. As you can understand this is not sit well with me.

I got an email explaining that Choice won’t cover testing or repair of my air conditioner but then got 2 subsequent emails saying the repair was approved good news. I need my unit to be repaired! Is it going to be covered? When I called for clarity the operator said she couldn’t see the good news message and said it would be assigned to a case manager. But it never happened. I need a call from a manager asap.

Tech from Anderson Air was exceptional. He called to advise that he was on time. He wore booties before entering the house. He thoroughly examined the system to find the problem and promptly made repairs and then tested the system.

Have used and tried several home warranty. Choice Home is the best. Customer services and technicians TOP knots. I highly recommend them. I couldn’t ask for any better service than that. They took their time and makes sure all taking cared prior finishing the job.

I placed my claim with CHW to fix my dryers and a technician arrived a few hours later. However, the technician shared with me that CHW asks a lot of questions looking for any loophole to deny the claim. Shame on you CHW.

Case manager was very helpful and understood that sometimes things not normally covered under the warranty are still fair, wear and tear and honored my appeal without too much of an issue. I really appreciated it as it was not a large amount of money to repair. I also like Riley plumbing as they are very efficient and reasonable if there are additional charges.

You took 10 days from my first service call to get me a repairman to my house. He looked at toilet tank, said it was a fatigue crack and he could a new toilet installed as Soon as he got the ok from Choice. It took 5 hours before I heard my claim was denied!!!. I think the repair co. was too embarrassed to call. I immediately put a stop payment on the check and canceled my membership with Choice!!!! You lost 69.00 dollars a month because you wouldn't replace a 150.00 dollar toilet tank which your hired repairman said the crack was a fatigue crack. I'm surprised anyone does business with you.... Discussed!!!! Mr. **.

He can diagnosed the problem and fixed it. He noticed a related issue and was able to get it repaired in the same visit. It took less than 90 minutes to complete the job. He was respectful of my property and cleaned up after himself.

I was very pleased to get my A/C fixed especially since it is May in San Antonio and it can get very hot. They need to expedite their process however as I had to wait over a week for repairs which was quite uncomfortable.

Checking leak in A/C coil and drainage troughs and AC operation and found everything to be in operative condition. The technician was very knowledgeable and very helpful in explaining the situation and was extremely thorough with his inspection of all the equipment that was being used and all of the materials that were needed. He did an excellent job.

The technician was very courteous and knowledgeable of the job. The technician kept scheduled posted. Worked left a clean area. Also came on time scheduled!! I will use this company later I am in need. I would like to know is there any warranty after the work is done. If there is how many days or month this job is covered.

The Rep from Safe Flow Plumbing was courteous and efficient. He ensured our satisfaction by verifying the job was done properly. Safe Flow Plumbing is welcome back as the need arises. Do not send Terminator Plumbing as they seem to be a irresponsible company.

My experience with George today on purchasing a plan was excellent. He was professional and knowledgeable. He explained the plan and purchase/term options. If the service I receive from Choice Home Warranty in the future is as good as the experience I had working with George, I will be very pleased.

The technicians called to let me know the time range in which they would be arriving. They then called again to let me know they were about 10 minutes out. They installed my freezer and explained the paperwork. Very polite, friendly and professional!

Luke was extremely helpful on insight to services and financial arrangements. Expect it will be a good plan I have joined. I cannot evaluate the competence of your service people until I need them or rate their service so all I can do is rate your customer service rep.

Up to 30 days after approval to get eLowe's gift card. My dishwasher is not working and the wait is too long. It seems unreasonable that it should take that long. Everything is approved and this high tech age I would think 24 hours should be more than enough.

Lisa was kind and Professional. Answer all many questions. I look forward to knowing if I have a problem with my home, it’s in good hands. Everything I wanted covered was available and even added on our well. Makes me feel better knowing if something goes wrong it won’t cost me an Arm and leg.!

We found kitchen sink is leaking from the faucet, causing some water damage for the cabinet. Choice Home Warranty was able to help us find a plumber to set up the appointment quickly. The plumber came in on Sunday morning and was able to install a new faucet for us within an hour. Though we had to buy the faucet at our own cost, the issue was quickly resolved.

Installed ceiling fan and and restored outlets. Also very patient and knowledgeable. He answered questions and was friendly. At first there was only one claim, but I mentioned there was an outlet that wasn't working. So he made sure I got another claim and took care of it.

Choice sends out a repairman who says the unit has multiple issues. One of which is under Manufacturer's warranty. Choice won't authorize any repair until the manufacture take care of their part first. (One charge.) You get the manufacturer to do their part. You call choice out to do their part, but because they hadn't been notified about the manufacturer's repair they deny the claim...again. (Two charges.) You get them their proof of repair and they graciously approve the repair. But because they had denied the first claim, they had to set us a second claim to finish the repair....and you're sol on the second charge. Which was a carry over from the first claim.... There is something very wrong here....

Agent was kind and understanding, he took his time understanding the value of my needs. When I called back to verify some of the warranties on the policy, the agent confirmed what was on the policy. I have a peace of mind knowing that if something breaks down I can count on Choice home warranty. Thanks.

Wasn't cooling so the Technician came very quickly and upon arrival inspected and did a quick and thorough survey of my situation. He mitigated the problem easy and professionally. He inspected and made sure everything was in working order. Will recommend his company's services and the warranty benefit to friends and Familia.