Choice Home Warranty Reviews

Thank you CHW for your fast service and job well done! Very professional and great service! Been with CHW for over 10 years and helping me with my rental homes for any repairs. Price is good and service is good! Thank you.

Very glad we had the home warranty as our refrigerator decided to die. Our Choice Home Warranty rep was quick to send out a tech to assess the problem and declare our unit unrepairable. We were immediately told we would have a check to purchase a new one. David **, the local Choice Home Warranty rep was very responsive and helpful throughout the entire process. We are so thankful that we had the Choice Home Warranty.

I am satisfied with the way my claim was resolved. I was however a little frustrated with the communication with the technician at the beginning of the process. Come to find out, he had an emergency with no way of communicating. He was frank enough to tell me what had happened and I am satisfied with the way he worked on my appliance. He walked me through the problems and what his findings were. He was also courteous and professional. Customer service was also courteous and professional and apologized whenever things do not go as planned, They worked with me to try and resolve all issues. Overall, I am pleased with the way my claim was handled.

The gentleman I spoke with was very happy to answer all my questions and to give me all the updates from the last time I was with the company. I'm excited to see all the new changes that they have made.

I joined yesterday and haven't received an email with confirmation on what I've purchased. I specifically asked if I would receive an email confirmation and outline of the services I bought and still do not have that. I previously had another home warranty company and decided to go with Choice Warranty based on online recommendations. This is very frustrating. Todd **

Technician was flexible and submitted info quickly. Very personable. The disappointment was in CHW. They covered nothing and I was in a position I had no choice but to pay out of pocket right away instead of waiting for an appeal over a Holiday weekend. Not seeing the worth in the coverage at this point.

Travis called me to give me a time and was very kind on the phone. Our tenant called after he left to tell us what he said and she said he was very nice. So with that being said if I call again for an AC unit I would like for Travis to one to take our service call. We like positive feedback from our tenants.

I've had this company and the same gentleman in my home before. He has handled everything with a very professional, yet humble approach. He was well prepared to handle the problem in a reasonable amount of time. I can't give him a high enough score!!

I have been living in an old house for more than 10 years. Most appliances are very old, and I can't afford to replace new supplies at a time, so I bought an appliance maintenance plan today. It is affordable to pay monthly. Hopefully, they have a good after-sales service.

Electrical problem. The tech got here pretty quick. He was very professional and thorough. He took his time to answer all of my questions and make sure I understood what he was doing. He did complete the job and fixed me right up.

No complaints. First time using the service and the tech was friendly, on time and knowledgeable. Set up service call online which was so easy and the company responded the same night and the appointment was the next day. IT WAS GREAT. Will recommend them.

I was deciding to use your product. The guy that talked to me on the phone was very good by talking your product for me. He explained just about everything and I decided to use Choice Home Warranty. A friend just lost her HVAC as it was 15 years old and she had your product and it will help her with the cost of a new unit.

I scheduled the warranty for an ac tune up and they were very fast on scheduling a tech. The tech did great and he also followed up after to see how it works. On top of that I saved money not hiring a company. I’d recommend them to other people.

Representative was very professional and helpful! She was thorough with her explanation. Choice Care is a good company and I will continue to recommend. Always responds in a timely manner and ensured issues are resolved. This time I had two issues repairs that are required.

I have enjoyed the technicians that they have in their service contracts. They have always been very professional and worked with me and regards to my dogs yes and doing quality work. Work that I don't have to call them back for.

Called a neighbor right after I hung up. They will be giving you a call. Thanks for taking the time with me. The agent was very helpful. Went through what was covered, answered all my questions and was not pushy. Thank you.

The time of appointments was changed too many times. Was told it would be Monday so I set my time to be at home that day and time. Then Friday night I received a call that went to voice mail that it had changed to Saturday but I already made other plans. Communication with persons setting up schedules. The service person was very nice and efficient.

Choice got someone out right away, 2 days. Kelly from OSD kept in contact with me the day of on the arrival of her worker. Brad showed up and went right to work and in under 40 minutes he replaced the new wax ring and secured the toilet. He was neat and left the work area very clean.

The technician was wonderful. He was able to diagnose the issue and stated that he just needed to order the parts to fix it. Choice warranty decided that it would cost too much to have it fixed and chose to have the stovetop replaced. Choice warranty picked to reimburse me for the replacement of the stovetop But only offered 25% of what it would cost to replace my stovetop. They also stated they would not cover the cost to install it. In order to replace my stovetop I still need to come up with over $1000 in expenses to include taxes and installation.

Tim from A&E was excellent and I want him for the completion of the repair! His Trainee was also very attentive and courteous. I’m currently on my way back to NY and will be returning sometime in May!

Had a bad experience with a contractor, paid fee and never did the repair and I had to pay again for a new claim. Choice should had reimbursed me for the 65 dollars fee or paid for the second claim. Currently, I’m waiting for the second contractor to fix the apa.

Will of WillPower gave me excellent service. He took one look at the problem and knew how to fix it. He was kind, friendly and very courteous. I was very, very pleased with the service and the ultimate outcome. THANKS WILL!!!

The original contact said that they did not accept jobs from you any longer. I called you with this information, but I have not gotten another contact from you. No one wants to work on the reimburse platform. I am waiting to hear from you. I will not accept the reimbursement offer.

Had an issue with garbage disposal. Technician came and checked. Found the problem and replaced it in few hours. Very easy and smooth process. Faster response time. My claim was processed within 2 days since raised. This is my first claim experience and I am very satisfied.

BROOKS IS A ROCK STAR. He and I worked well together and I love New Day USA. I will not go elsewhere as long as I have a mortgage. They were so amazing and made it the easiest refinance I have ever done..I will shout this from the roof tops. THANK YOU FROM THE BOTTOM OF OUR HEARTS.

I changed to Choice Home Warranty from another company because I was dissatisfied with the other company's service. I was hesitant to go with another home warranty company but after my first service call I'm am very well pleased that I did. Kilal was very knowledgeable, friendly, and efficient. He took only a short time to diagnose and fix the issue. He was also willing to explain what could be done in the future to resolve the issue. I'm glad I went with Choice Home and more glad that I got such fast efficient service. I would recommend Choice Home Warranty to anyone.

You all offered me a ridiculous amount of money for my dishwasher. I couldn't even get you all to go any higher. So to me your advertising is false. I spoke to the claims adjustor who told me she she couldn't go any higher. I don't believe that was true. False advertising abounds! Told me the wrong information about getting one from American Freight.

Our Technician, Robert, was punctual and very polite. We enjoyed talking with him while he waited for him to get approval from Choice to replace our keypad without cost. It took at least 30 minutes, and I thought this amount of time was unacceptable.

My garbage disposal started leaking one evening and I put a claim in that night. Choice had a technician in my home the very next day. The garbage disposal was replaced due to it not being fixable, I paid my copay, and we were done! All in less than 24 hours. Great customer service!

Technician arrived within the time frame indicated in the email. He troubleshot and repaired the freezer in a timely manner. He took the time to explain the error code and how to clear the code on my own. He was pleasant and respectful in my home.

I find every event to be challenging for me. Never get things in a positive manner. Some issues appear to get around my problem and I am left questioning is it worth the trouble to submit a claim and find it denied for reasons beyond my control.

We heard popping noises in the wiring. Tech came out told us what the problem was and said Choice would not approve him to fix it. We have never had a claim with Choice that they have ever paid for. We pay $60 per month for the past 4 years and we get nothing. Time to cancel.

The tech was polite, friendly, neat and most of all competent. He did the diagnosis and within few days the part came and he arrived on time and efficiently did the repair. It works perfectly. I would have no problem recommending him to anybody. Choice was quick to respond to my claim was answered quickly.

To start you never called me to ask when I would be available for a technician to come. You sent a email not to me but to my real estate agent. Now my tech Slater Heating and Air was exceptional. Went above and beyond. My issue was my a/c was not blowing cold air. Last summer we had the same problem and had ZERO Freon. A obvious leak in the system. Choice DECLINED any leak test. Only recharge. Now 8 months later guess what…? It leaked out again and again you declined any leak test. You say how good you are but your actions speak louder. Now I have to pay for a leak test myself. Worthless waste of time!

It was so easy to sign up. The representative Jason was so nice, helpful & on top of my questions. It's our first home so makes us feel better knowing we are covered for help on home emergencies. My research shows that Choice is the best coverage to have nationwide, even in our little town.

It is very doubtful that the right problem was conveyed as all the stupid robot caught was light. The problem is with the light on the ice/water place stays on. It is supposed to go off when you are done getting ice or water. I hope that whoever comes to fix this will call first to verify what the problem is instead of taking the word of a stupid robot.

The technician was very and very knowledgeable about what the problem was. He went right to the problem fixed it and everything was fine. Thanks you guys so much for all your help. Choice hi Mrs response to my problem was a little slow, it took almost a week to put a claim in about me my stove top.

My appointment was 1pm to 5pm. The serviceman got to my house at around 6pm. He fixed my frig. He was pleasant and was done shortly. I was happy that he came. And he answered all my questions. If he had been on time, it would be 5 star.

Bob ** did a great job of steering me in the right direction. He saved me a lot of $$$$ and got me settled down following my latest experience with the prior company that was supposed to be providing coverage for all of my stuff. The 6-year contract is a great idea and I'm sure that I will never regret getting it. Thank You Bob.

It was easy and the representative was knowledgeable and friendly. Looking forward to working with this company if the need arises. They cover a lot more items than our last company and the pricing is a lot better. Only time will tell.

I couldn’t figure out what was going on with the water running when everything was connected and saw no water. Williams Plumbing figured where to the problem was and recommended what to do. I can fix this problem by myself. He was very helpful.

I will not renew with CHW. I called for a repair of a washing machine, tech came out promptly, said CHW would get back with me soon. Received an email in a couple of days saying you would replace the washer. The issue is the amount offered doesn't come close to what it would cost to replace. Was given a link to set up appointment - first time available was 2 weeks out - not acceptable.

Michael was very professional, knowledgeable and friendly. Customer service is a dying art in today's world. Hope great to find someone to provides that same great customer service again. Michael spent the time providing me options and lots of information and choices. Excellent service.

I filed a claim with CHW, because the pump on my tankless water system went bad. They scheduled a technician to come and look at it, as soon as I explained the problem he stated he did not work on Radiant heat. They denied the claim but I still had to pay a 60.00 dollar service fee for no service.

They got there quick and took care of everything! Great service and since it was just a technical glitch. Everything was taken care of. I would highly recommend this service at this time. I am far less worried about anything else breaking on me.

Am waiting for my AC to be repaired, The technicians have been here twice and confirmed the problem as reported and you have approved the repair. We are waiting for your office to give the AC company the next directive to pick up the hardware and put this behind us. Please mail me a copy of the warranty agreement to familiarize myself with the contract. The days are getting hotter without the unit functioning and we wait your next move. Happy with your service so far. Frank

Information was adequate. Representative was somewhat sarcastic but when I confronted him he assured me he didn’t mean to be. We ended on a positive conversation. I bought the warranty and accepted a contract for one year and paid total amount.

Toilet unable to flush even very small amounts. Snake not able to relieve situation. Toilet very old and needs to be replaced. Repair person gave sound advice for addressing the situation and offered further assistance if needed. This ensures peace of mind for those requesting assistance.

I spoke with Richard **. He was very knowledgeable, patient, answered all my questions. I hope the service is as good as Mr. ** was. The only reason I gave my experience 4 stars instead of 5 is that paying upfront for 6 years of service is difficult for the average person to pay. Perhaps paying monthly for the 6 years coverage with payments paid in 24 months would be better than all at once.

Choice Home Warranty is by far the best Home Warranty in the business. I felt like they were actually try to help me out, rather than finding ways not to approve my claim. I'm so happy with them, I have and in both of my properties and I definitely recommend them to my friends and family.

From time to time, the garbage disposal stops. The technician was professional, assessed the problem, used an Allen wrench to quickly twist the opening of the unit at bottom of the disposal and everything went back to normal. Thank you.

We have filed two claims. Both were responded to quickly. The technicians that Choice sent were professional and highly qualified. The service provided completed quickly and efficiently. I highly recommend Choice to those who are looking home warranty service. They are responsive and very efficient. The claim process is simple.

Tech showed up and knew exactly how to dismantle the dryer to get at the trouble. Process was quick from start to finish and took care of the problem. He didn't have to call for support help or look up anything to help him via his phone. He was knowledgeable and did a great job.

I got a call today from your company. I was transferred to an agent. I was reluctant but willing to listen to the details. Charlie was very clear with explaining the options. I am now signed up for a 3 year policy with your company because of his discussion today. Thank you. Lee

Process was quick and easy And monthly payment was affordable for I’m going to fix income. Thank you for what you do it Choice Home Warranty. Home choice warranty is probably the best company in Brown for warranty of my house.

Dan was very knowledgeable, respectful and timely. He explained what he was doing and the issues I had. I was pleased with his work and would consider having him come and work for me again on other handyman issues. Thank you for hiring quality workers that you send out. It increases my confidence in CHW.

Very pleasant and informative about all the different options available in the program. It was a pleasure to speak with him. I'm not financially able to take advantage of the longer programs at the present time but maybe in the future

The repair man arrived when he said he would. He diagnosed the problem within 15 min. He emailed CHW that disposal needed to be replaced. Within an hour of his leaving he was back with an authorization to replace and a new disposal. I was very pleasantly surprised with my first experience w/ CHW. No hassle. No fuss. No muss. I strongly recommend buying a warranty program from this company.

Timely, professional, knowledgeable all aptly describes the work rendered by 24 Hour AC. The problem was rather complex, but the tech did not give up, but systatically figured out how to fix the problem. I would highly recommend this company.

The unit became very noisy over the last couple of weeks. Repair was minor. Fan motor bolts, and bolts on some other fittings had worked loose. Claim response was very good. Service was within a couple of days. I was happy with the service.

Professional, courtesy and caring. He understood the problem and sought to remedy the same. While no fault of the technician the part needed for remedy was not available. He then escalated the concern where additional debate was/is required. Full stop.

Tech was very professional and would use this company again if ever the need would be. Highly recommend. The owner of this company made sure that the job was done and done completely to my satisfaction. He had the job completed in no time and I am very glad that the job was done in a timely manner.

I think the repair could have been finished quicker than it was. There are too many stumbling blocks to prevent the process from going smoother. I think a refrigerator and freezer along with a few other devices around the house should be handled in a more streamline fashion. The repairman was honest and had GREAT communication. He responded on text very quickly.

The upstairs AC unit is not working, technician discovered leak of coolant from the coils. Coverage immediately denied, stating leaks are usually caused by rust and corrosion. Tech pics never consulted before decision was rendered. This required me to make an appeal which should not have been so automatic.

Was advised in less than 10 minutes a service person would be out the next day to fix the furnace. The hope is the experience so far continues through the completion of the required project. That has not happened in previous service requests.

I made a claim for my dishwasher not working. Paid the $65 service fee to have it checked. He said there was a bad circuit board and he’d turn in his work order. CHW came back saying “great news, we’re going to replace your unit!” Then I read the email and “replacing” the unit was giving me a $248 GC to Lowe's. The closest dishwasher I could find to what I’ve got, was on sale for over $800. So I request to speak to a claim specialist, select a date and time, I get the phone calls 20 minutes after the scheduled time, which was annoying seeing as I planned my morning around this 15 minute phone call.

I am so pleased with Choice Home Warranty. My water heater went out on a Sunday. I made the claim and Monday a plumbing company was out replacing it!!! It’s the faster service I’ve ever experienced with a home warranty company.

Response from CHW was slow at first. A claim was submitted 4-7-22 in am. Assigned a Handyman on 4-8-22 for appt on 4-11-22. Due to weather, Technician did not arrive until 4-12. Handyman was unable to return to make repairs on 4-12 (problems getting equipment). Rescheduled for 4-13, but truck problems occurred & they stated will attempt to return at the end of the day. It has been one week without toilets, and we are expecting 13 out-of-state guests who are staying for one week.

Both of my current claims remain unresolved at this point nearly 36 days out for my AC unit. The service and experience with CHW has been awful. I’m highly dissatisfied and it is unlikely that I will remain a customer after our contract is fulfilled.

The technician came to the house at the time I was given inspected technician a/c and gave me full and accurate description of the issue. Also the previous EMS technician that came out and advised me that there was an issue that prevented him from fully inspecting a/c. Both gentlemen were professional, informative, and courteous.

Your representative was very polite and helpful. I believe he gave me the best deal he could and answered all of my questions. To help me best afford the plan he was able to give me an extra year. He was very knowledgeable.

As a result of the major winter storm that slammed DFW, all plumbers were naturally extremely busy. With only one phone call to Service Plus, a contractor was dispatched to my home within 72 hours. Excellent customer service. Throughout, the service was efficient and courteous. Service Plus is highly recommended by me. They'll take care of it if you're patient.

Purchased the Choice Warranty after assurance all aspects of the home Heatpump/AC would be covered and that Choice would not exclude any part of the system. Denied coverage of leaking system as their case manager now states they do not cover valves. Refused to cover even though their sales person assured it would cover everything. Resulting in a $1600 cost to myself.

I recently submitted two claims. I canceled one, but continued with the other. My experience with dealing with CHW was great. The technician that came out to assess our dryer was cordial and willing to work on our appliance and gave us an assessment and what his next step of action would be. He was great.

The top oven would not light. Service call was was handled promptly. They were on time and had the problem fixed within an hour. They knew how to diagnose it. Courteous and respectful and cleaned up. I am very happy.

Bertha **

Ace Roofing was excellent. Your company is worthless after waiting since November 14, 2021 to get this claim squared away you have the adausity to deny my claim. I will cancel immediately. I would not recommend this company to my worse enemy. I have never heard of a claim that took this long to process. Our water heater claim to was place on Nov 14, 2021, and was just processed this month.

The technician knew his job and was interested in trying to help fix the dishwasher. He responded to the request to come to the house and look at the dishwasher very quickly. He gave me the information I needed to make a decision and called me back quickly when I needed to talk to him.

Initially, there were issues getting a service company for the garage opener. But when they finally arrived, they did an excellent job. The second issues with the heating unit was addressed immediately and parts were ordered and a repair date was scheduled.

Quick and painless, the rep had me signed up within a few minutes. The price was great because the previous company want to charge me 168.00 a month. And to hear I would only have to pay 49.50 a month that made me feel much better. I am glad that my friend recommended this company to me for my home needs.

I had a great experience on a appeal process. The agent was very professional and explained my policy better to me on what was and what was not covered. When I first appealed I got a response within several hours and a resolution was found within the next couple of hours.

I called about a plumbing problem and within one day, a technician was scheduled and came and fixed my problem. The technician was on time and was professional and just a delight to work with. I would recommend Choice as well as this technician to anyone I know.

I called my AC claim in and the representative was very professional and Choice Warranty done just like they said they would when we first signed up. The company would send someone out the first day of your claim. Thanks for keeping your word.

You were quick at sending someone to fix my ice maker to my refrigerator and the technician was very courteous and knowledgeable and very polite. I highly recommend Choice Home Warranty. The technician was here the same day I called.

Our technician is great but my oven is still not working and I have Easter Brunch to prepare this weekend. I wish the system was a little faster. Everything else I have called on has been fixed very quickly. I would recommend Choice Home Warranty for home warranty service.

Garbage disposal was clogged and backed up and Bob and his partner with Nussbaumer was professional and proficient in correcting the problem. My complaint is Choice sets the appointment and the repair company calls with another date. You need to better coordinate appoints.

Had difficulty communicating with Home Choice. But once all was figured out the contractor responded in a timely manner. Had difficulty understanding him (heavy accent). But thought he did a good job figuring out the problem. Contractor was very responsible, courteous and experienced in diagnosing furnace problems. Did not know how to fix the problem or why the problem was occurring.

The response was quick and easy. I had another problem discovered with my AC unit that the technician made them aware of. It was a kill switch for the unit for condensation overflow. Choice denied coverage for that. That was disappointing.

Fast response. Unable to complete job because claim was denied. Contacted Choice Home Warranty. I spoke to a representative and was informed that my problem was a fixture which is not covered. She explained that if it was an electrical issue they would have approved the claim.

Moon Heating did my repairs and were extremely friendly and professional. It turned out to be a simple fix but they did a thorough inspection to make sure everything was working properly. I would recommend Moon Heating for any Heating repairs. I would also would hope they would be the technician I would have to deal with if any other problems should arise with my furnace.

The technician came within an hour and a 1/2 of my phone call. Courteous. Knowledgeable. Communicated well with my wife and I to remedy the issue. Scheduled his return as soon as the parts came in. Would recommend this company to all.

Manny was quick and professional. The main question I have is why I couldn't add an item to be checked out since he already had a visit scheduled. Our icemaker went out, and when I called to add it to the claim since he already had a visit scheduled, the office said I would need a separate claim and pay an additional fee. Please rethink this policy. Thank you.

and getting an authorization from Choice Warranty. It is very difficult without my washer. I usually have a quicker solution or response.

Short Story: I am extremely dissatisfied with this warranty company and my case manager. If you are going to provide a low offer based on an alleged cost to you, then you better have the actual data and evidence to support that offer. If I can’t find a $191 microwave that is the same specs as mine and you can’t either, then retail value is the cost to replace. Not some arbitrary pricing guideline. The case manager was rude, unprofessional, and had no data or evidence to support the unreasonable low cash offers.

The serviceman kept me updated on arrival time and was prompt. He assessed the situation and received permission to install a new faucet. He was back within a week for the installation. He was efficient, courteous and professional. I am very happy with the service.

I have had CHOICE HOME WARRANTY for a couple of years. So far, I have not had a problem. However, tonight I have a problem with my washing machine. I called the company and had an appointment scheduled within an hour!! I was amazed! My only issue was trying to get the automated answering service to understand my needs. However, I could have as easily scheduled online. So far, I am very happy with the company!

I do plan to recommend Choice to my family. I usually went with American Home Shield, but their ratings wasn't as good as yours. Neither were the reviews. Brandon was very helpful. I am glad I let him explain the plan to me. I am glad you mentioned the 6-year plan. Who knows what is in store for us in the next 3 to 4 years. Thank you, Brandon.

Service order was placed on Saturday for no heat in the house. Tech was assigned within 6 hours, Tech did not have any appointment available before Monday AM. Once promised Monday came, claim was handled efficiently and professionally. When there was some problem noted with thermostat, tech immediately came back and took care of it. Thank you.

It was easy to make my appointment and as well as cancelling it. My experience was good. The person I talk with was very good at their job. That make me feel good when I call and need help I have someone there who will know what I am talking about.

I've been in customer service most of my life and Ralph ** was exemplary today. He worked with me to explain coverage and get me into the plan that would most benefit me. I really appreciate Ralph and the peace of mind this program allows me.

My policy is coming up for renewal and I find it a complete waste of money and time. I had a pipe that was broke in wall. Choice in their infinite wisdom denied the claim. I had another claim when our dishwasher broke last year. They send enough for a new dishwasher $145. This was a joke. Find a dishwasher for that amount. These guys will not pay claims. It seems like a racket. I am out $65 for each visit. They also seem to send out second rate vendors. I am going to submit the claim again. If it is denied again. I will take to SM to preach to the people about this.

My dryer stopped working and I the response time on my claim was amazing. They had a technician to my house the next day. The technician was professional and thorough. I'm extremely happy with my choice to use Choice Home Warranty.

I appreciate the quick response once I submitted my claim with an appointment with a vendor. I was also appreciative of the plumber you sent. Juan, the plumber that arrived at my house, was so courteous, respectful of my property and explained the issue very well.

A 10 plus year old Hot water heater was leaking. Could not be repaired. The policy contained numerous exclusions. Unit was replaced with personal funds. Will self insure in the future and avoid the hassle of dealing with a vendor. I will not recommend this policy to anyone.

This warranty always look for something to deny claims. Contractors are quitting on them because they get numerous claims and all denied to unverified issues. CHOICE warranty is very hard to get ahold of, they take their time to return phone calls and everything is on their terms no matter what your needs are. I am very dissatisfied with this warranty. Advise not to get it.

My experience was a little confusing. I put in to talk to someone about the settlement and they responded with emails right away. The problem was that I was assigned 3 different case managers so unclear who was handling my claim. Still waiting for the funds to replace. The person I talked to was very kind and helpful. Just waiting on it all to come through.

This company is a complete fraud. I looked at the paperwork very carefully before I paid my money. I had someone come and fix some water stuff in my house and they pointed out that there was a leak. As soon as I put the claim in for that it was denied within seconds. I want my money back. I'm gonna complain to the California insurance board. I'm gonna complain to everybody who knows you guys are criminals.

I made a claim for the repair, and was contacted right away by the plumber to fix my toilet. They came out the next day. They had all the necessary parts on their truck, and fixed it promptly. The plumbers were very nice, and prompt--- the woork they did looks good.

The plumbing company that was sent to assess and fix our issue was quick to diagnose and fix the problem. Always great service. They made sure we were satisfied with the work and CHW also followed up to be sure everything was taken care of.

So far, my experience with EMS Home Services has been good. He came out and diagnosed the problem. Now, we are just waiting for the parts to come in so he (or another associate with EMS) can finish the repair.

Technician arrived right when he was supposed to, assessed the situation I was concerned about, examined the equipment and concluded it was operating properly. He explained that the long time it takes for the water in the rear bathroom to heat up is a function of the distance from the tankless hot water heater not a malfunction of the unit. Technician was friendly and polite.

Sylvanna **. Case Manager is wonderful person, very helpful in helping resolve this situation in just one day. She was very clear with me. Communication was very on point. Can't say much about the people who take down the claims..

When I purchased this warranty agreement, I asked the sales person, Paul **, and he assured me that the policy I purchased would cover appliances that are in my rental property, which is on the same property as my main residence. Very disappointed when dryer needed repair and it was not covered. I used repair service you sent and paid for repairs directly.

I have a problem with CHW not paying certain claims that I feel should be paid. CHW took nearly a month to find an electrician so I'm very dissatisfied and thinking about switching to another company and you raised the fees and you're not doing any better.

Tech contacted me and gave a estimated time of arrival, upon doing so he asked several questions before investing my concern. After his investigation he gave a diagnose and a breakdown of the repair/replacement of part and time frame to obtain such if needed through CHW. After his contact with Choice, he in turn contact me and informed me of the next step and an estimate of date to return to complete the job at hand.

The people that came very polite and helpful, would recommend your company and the one you sent to friends and family. I was very happy with the service I received. The company called me several times to set up appointment

We submitted a request for a service call and within 2 days a serviceman arrived. He checked out our AC unit and quickly diagnosed and repaired the problem. This is the second time this AC company has responded to a problem with our AC. Both times the service was great.

Easy to file a claim via online or I could have done it with a live person. Scheduling of the service was done quickly and seemed to be coordinated with Choice and their preferred service persons. This is the third time in one year requesting these minor services - all were done 100% correct and in a timely fashion. Best Warranty company I have had in 30 years and well worth the peace of mind that there are Pros out there that care - Choice and their contracted service team.

The technicians were polite. Covered their shoes before coming in the house and worked quickly to repair the hot water heater, the vent was clogged with lint and the pilot light would not light. They were done less in than an hour. I would use them again.

Jose, the technician from J&N Heating and Air was extremely pleasant, knowledgeable, professional and above all he explained the problems and solutions associated with my HVAC in terms that I could understand which put my mind at ease. He was also kind enough to speak to my husband on FaceTime and explain everything to him as well. I would highly recommend him and his company as well as Choice Home Warranty. I am so glad that I canceled my membership with American Home Shield and become a member of Choice Home Warranty. I feel good about being a member and I highly recommend this company for any homeowner who needs a reputable home warranty company.

The technician deserves 5 stars, he was courteous and punctual. He provided us with fast and reliable service. However, Choice Warranty is a horrible home warranty the company never fixes issues found in homes. The reliability of the company to cover any of the items in your home is nil Choice Warranty will find a loophole to get out of covering any expenses but will collect insurance payments offering promises they do not have the intention of ever fulfilling.

Technician was very courteous very nice and very knowledgeable got me up and running in a matter of a half an hour.. The whole process through Choice Home Warranty was easy to deal with. One phone call I had somebody out within 24 hours.

Service was good. The issue that I had was resolved. Appointment could have been made earlier than waiting for a week or so. My claim was quickly approved for replacement of fan and that was installed quickly as well, only the initial appointment took some time.

B&A HVAC are ready great. Our tech was very professional and polite. They have worked for us before and I could not be more satisfied with their work, great company. They have serviced our Air conditioners and heating units at several locations,

We were charged two deductibles for the same repair because the first repair didn’t correct the problem. The second repair person was wonderful and since the parts to repair are not even made anymore called the company and agreed we should not have been charged due to the fact that the first diagnosis was bad. Now the company gives us excuses. Different every time we call. First we called and didn’t email then we were 30 days after the repair. Then when we showed the repair date it was that we were 30 days from the first request for repair. But it took over three weeks from the call to get someone to come then order the parts and come back to install! Very unhappy with the attitude of the company.

The tech was on time with the schedule he updated me with, understood what was needed and diagnosed the issue promptly. I enjoyed talking with him, and feel the future repairs still needed for this appliance will be in good hands once they are approved.

Your technician was very informative as well as professional, he explained every little thing that he planned to do ---- and he answered my 10001 question. Although to do NOT usually answer questionnaires or write reviews but l decided to submit my review (in this case) as he was explicit in in mannerisms and professionalism/A++++.

Wow! These guys are excellent. Efficient, sensitive to customer needs, clean, and very professional. Their workmanship is five-star. I would request them for any future plumbing needs. They reflect back very positively on Choice Home Warranty. I would recommend them very highly.

Bert was prompt and flexible with the visit. He was a bit rushed with a person waiting in the car so he did not look at my inside unit but he did recharge refrigerant and system seems to be working fine.

I submitted my claim quickly and easily online with your agent with little wait, and got a call with a scheduled appointment with a technician within hours. I like that! I'm hopeful the repair goes as smoothly as the setup was.

My dishwasher was not working, so I called Choice Warranty and a repairman came to the house did a dynastic examination and quoted a price. Choice Warranty said the dishwasher was too old to repair and gave a dollar amount to be applied toward the purchase of a new dishwasher. Visted: Lowe's, Home Depot and Menard's and no dishwashers in black in any brand available. I decided to order the part and repaired the dishwasher myself. Called Choice and asked that the check be sent to me, since I had repaired the dishwasher. The response from Choice Warranty: "Since the dishwasher is NO LONGER BROKE", I was not entitled to be reimbursed.

Technician arrived during the scheduled time frame and efficient. I would appreciate if scheduling could give a better estimated arrival time. This is my first experience with a home warranty. I had 2 issues: garbage disposal & dishwasher not draining. 2 technicians were dispatched causing me 2 co-pays. I had additional plumbing issues which resulted in a mess while the plumber was there, and it was easier to just pay the plumber to finish than add a new claim and wait for a new plumber, especially since I was on a very tight time frame.

Aaron quoted me a price from the email I received. I asked him about a previous email I received with lower price. He was able to honor that. Then he said he could give me an even lower yearly price and lower on call fee for 3 yrs with 6 mos free! How could I pass it up?

This company will promise you everything to get you in, but as soon you submit any claim they will find hundreds of reasons to decline your coverage. My policy get in effect on April 3rd and next day my cloth dryer got broken. Technician found that belt need to be replaced. CHOICE decline coverage because of preexisting condition. It is absolutely clear that belt token on April 4th.

Jason was polite, answered many questions, and clearly answered them. I hope this policy is all that it says it is. Paying upfront I feel should be broken into several payments. My home is up to snuff, but warranty should give me some peace of mind in my senior years, thank you.

Our service was fantastic! Mike was very efficient! Our garage is back up and running! He arrived within our timeframe. He was very courteous and provided hints for continued maintenance of the door to avoid the need for further maintenance.

When I signed up for coverage by Choice Home warranty, their agent, was very informative, polite and knowledgeable. She, Tammy, was very informative and knowledgeable. I felt very comfortable working with her. She explained everything about the policy in a very clear, understandable manner. It was very easy for me to understand her message in which she described exactly what is included in the policy and what is included in the policy. I felt very comfortable working with Tammy.

Michael ** was very knowledgeable about your service and convinced me to sign up. I feel a bit relieved by doing so. At first I was a bit Leary about doing this but Michael was so good about alleviating my fears by answering all my questions until I felt very safe by joining your company.

The work done has only slightly improved the operation of the dryer. Also, the techs left somewhat of a mess and didn't tell us. I discovered it afterwards. It still takes too long for clothes to dry. Perhaps the dryer needs to be replaced.

My agent was Sergio ** and he was very polite and knowledgeable, explained everything to me where I could understand, he also was not pushy to make the sale. I will be recommending Choice home warranty to all my neighbors. Thanks, Gene

Adam was most helpful in making the selection for the policy for our home. I recommend the company. The policy covers everything we need for covered our home in Cathedral City, California in which we have lived for over four years.

CHW Denied claim for half reimbursement for Freon replacement citing (not under normal wear). A/C unit over 15 years old. Out of pocket expense of $300.00 incurred. Leaks are leaks regardless of reason or season. Several occasions had to schedule, pay, and be reimbursed by CHW.

Mr. Mark ** was exceptionally accommodating and highly knowledgeable on warranty plans. Also the Military Senior's discount of 6 years and rates locked in for life!!! I did my research and also appreciate the fact that you are rated #1 in the industry.

Agent was very friendly & knowledgeable. Not only did he know his product well, he was also very knowledgeable of competitor's products and the pitfalls in their their service. I had just purchased a policy from your competitor. After this agent pointed out the pitfalls in the competitor, I reread their contract and compared to Choice. Choice Home Warranty wins...hands down.

Choice Home Warranty has been the best in providing the best response time for my needed repairs/service to my household items. Whether it has been Air Conditioner, heating or appliance repairs, Choice has always sent out the very best technicians. I would highly recommend Choice to everyone that’s in need of a great and trusting home warranty company.

This is the second time I've been scheduled with a service tech who didn't show up for our scheduled time window or didn't call on two separate claims. The first tech ended up showing several hours later that evening after the appointment window, with legitimate reason why, also had a ride waiting for him, didn't do any work, told me what I can do and go buy things. I was disappointed, and upset I had to pay him, and he still never showed up to finish the job. I had to cancel after a month passed.

Serviceman came next day after I called C.H.W about my problem. He was polite and knowledgeable with reference to the problem. He checked all the wiring going into the furnace and back to the thermostat. The problem was the thermostat was no good and he replaced it with chw's approvable.

This has been one of the worse and longest 3 months of trying to get help from my home warranty. I have finally went out and bought a new stove/oven without any help from CHW. This space isn't long enough to tell you how bad your warranty is. If not the warrant then it is the help that could care less. I am a Realtor and have sold home warranties since they first came out. This stove was on my own property so I do know how this is supposed to work. I am now told I have to wait 30 days to get a check, I do not want a gift certificate from Lowe's, or would like my entire renewal money back in the form of $450. That will help with what I had to pay for a new stove. I intend to share my experience with my fellow Realtors in the state of Arizona.

The technician was able to come out to fix our refrigerator sooner than scheduled. We were really thankful because I recently had back surgery so not having a fridge meant we had no food in the house & I can’t go out to eat. Thanks so much to the lady that scheduled the appt & the technician. She even followed up with us the next day to make sure it was working.

On 3/27/22, I submitted a claim to Choice Home Warranty to have my HVAC repaired. My heat wasn't working. On 3/28, Poole's Appliance Repairs was awarded the job. On 3/30, the technician arrived and told me that he identified the issue and would order the part for the repair. I paid the $85.00 service repair fee directly to the technician.

Placed claim on website. Within an hour had received a text stating Sears would be out in a week. Would have liked an earlier date but understand shortest in workers. Repairman came had to order 3 parts and setup the next repair date. With the regular refrigerator warranty and Choice payment everything was covered. The only cost to me was the service fee. Very happy to have Choice.

I was surprisingly disappointed with the customer service response to my claim -- I was told by 2 reps they don't respond to emergencies. Oh well. My garage door was stuck in the up position. They kept sending me new vendors to my response and the date for service kept getting pushed out later.

I'm waiting for a repair man to get in touch with me to fix my dishwasher. When the repair man contacts me I'll write another review based on the repair.. I was satisfied with customer service who allowed me to make this repair even though it was 2 days before my coverage started I thank them for that it was a good start.

It didn’t take him very long to diagnose the problem our ice maker was having. Parts had to be ordered though and we are waiting for him to return. He said it should happen in about five days. We should hear from his office very soon,.

First time I used my warranty and it was seamless. Everything was handled promptly and professionally. The tech came, wasted no time, had the part needed with him installed right away. I would recommend Choice Warranty at this point. The website is easy to use.

Throughout my experience with multiple claims on multiple properties under Choice Home Warranties I have come to the conclusion that this is just one big rip-off of the consumer. The contracts are written such that virtually anything that can and does go wrong with appliances and systems is exempted under the warranty, and on the rare occasion that a claim is honored, the payout is a fraction of what a repair or replacement part costs and does not include installation. Claim managers inevitably cite that they can get the part cheaper than what the consumer can, but, they don't provide the parts and don't make their supposed wholesale buying power available to the customer. The items priced out are also not true replacements, but, cheap junk that usually lacks the performance and features of the original item.

Called on 4/8 to enroll a second home for coverage. I only wanted a one year plan. After turning down multiyear plans several times, I was enrolled in a one year plan. When I received the email confirmation the street address and the city on my plan were both wrong. It called back and was transferred to a person who told me to leave a message and no one called me back. I called back a second time and provided the corrected info and was told I would receive a new corrected plan in an email which I never received. My plan in number **. The correct address should be ** Ponte Vedra Beach FL 32082.

Please pull the tape and listen to it. The salesman did not listen to me. He did not have permission to charge my card $549 and I want it refunded right now or I will file a complaint with my bank. The salesman did not listen to us, he wouldn't stop trying to oversell me. I kept saying just the year and he kept talking so I told him over and over, "We do not want your company and we want to shop around" and he kept talking.

Technician arrived on time, pleasant and professional. Knew what he was doing and took time to explain and show me the problem and what was needed to fix it. He filled out all the paperwork that was required along with pictures of the issue.

When I reported my washing machine was making very loud noises the technician reported that it should be replaced. CHW is going to give us a gift card to Lowe's. When the gift card comes in we will go to lowe's and purchase a new washing machine.

The tech actually came out earlier than scheduled, after calling to ask if he could. Very courteous. Thorough. Besides fixing the issue, he cleaned the filters without being asked. Checked the complete air conditioning system and ensured I was happy with the results. I would recommend Mighty Oak Air.

Our washing machine computer went out. Noyes Appliance came on date promised. Diagnosed problem. Replaced the computer next day. Quick-Accurate-pleasant service. I would highly recommend Choice Warranty to anyone who wants to ensure that their home equipment is always in top shape.

I use the website to enter a claim, and have gotten a response usually within a couple hours - even on the weekend. The email received is very specific - time of appointment, name of vendor and contact information. Very happy with how they have handled my claims.

We noticed our air conditioning unit was not putting out enough air in one room. I went on to the website and was quickly able to make a claim. Within 24 hours a technician was calling to schedule an appt. The technician was out a few days later and fixed the problem. I only had to pay the trip charge of $85 as expected. I am so glad I have this warranty plan on our home.

Eric C electric was very efficient and professional. Once they arrived and did a great job. Our only concern was the delay in making the scheduled time and while the technician did call it was after the scheduled appointment window.

When we called Choice Warranty we received same day service. The gentleman was very prompt and nice. He reset the hot water heater first but needed to return the next day to replace a part. If needed I would request him again.

I submitted a claim and Choice responded right away. The contractor wasn't sure how to follow up with Choice but they would keep trying. So the contractor didn't come out right away but when they did they were great. Choice did act quickly though.

Our induction stove with convection oven failed. Replacement cost is somewhere in the range of $3100, yet your company is paying us less than $600, which isn't enough to buy the cheapest range we can rind, with none of the features our old one had. Read the fine print carefully, if you have an appliance failure, you get virtually nothing. Not going to renew the warranty, there are much better ones out there.

The technician Jared came and listened to the problem. He then ran some tests, and diagnosed the issue. He ordered the part needed and made an appointment to return to fix stove after part gets delivered. He is professional and personal.

Within 3 hours of submitting a claim for my electrical breaker a company was dispatched and had the problem fixed! The electrician explained what he needed to do every step of the way and was very courteous. I couldn’t have asked for better service all around. I’m very pleased.

I had one issue with a technician and Choice early on. After explaining what occurred with a choice rep, she sent out another technician who took care of our issue. My home is older so things and with older homes, things go here and there. We've needed to call two more times and those technicians were great.

I filed a claim because my toilet won’t stop running water. First issue is Choice picks a service provider and makes an appointment without checking my (the clients) availability. Second the plumber did not fix the problem and I paid him! Do I have to pay a second time to get the job done right?

I had an inoperative microwave and the CHW referred a technician from Universal Repair. The technician was extremely professional. He quickly diagnosed the problem and expedited the repairs! He made it seem effortless. I was so very much impressed with his workmanship!

I tried to call the tech and they refused to cancel. I told him I did not want someone to show up at my door and I have to pay if my problem was solved. He said to call Choice. I tried calling. Go machines. Tried the web. No success.

The tech who fixed the GE fridge was fast and quieted the noisy fridge that needed a new fan motor. The copay was $85, but it went up from $65. Also, the monthly increased somewhat from $45 to over $50. I did not realize to make this site work you had to have computer science. I saw the lady who graduated from Rutgers on LinkedIn. But compared to Select, you guys ask the manufacturer first. I had a plumbing issue with the bathtub, but that one is very difficult, since the condo was built in 1964.

Technician tested toilet plumbing system and established pipeline needs to be treated with high pressure water. Choice Warranty refused to pay for the hydrojet service, which leaves to be on my own to figure out how to pay for the repair bill. What is the point of having home warranty which refuses to pay for the repair work recommended by your own technician. I still have problem of toilet backing up.

The ceiling light in the living room seemed to be emitting an electrical smell as if there was a short. The technician scoped out the problem which turned out to be a transformer slightly unplugged from my power reclining chair.. He exhibited knowledge and intelligence in troubleshooting my problem and it is resolved.

Had a fridge problem. Took over 4 month to resolve. Payment for replacement was less than half of the cost of 4 year old fridge. Prior to this I was very happy with your service. Try living without a fridge for over 4 months.

Talked with a lady over the phone concerning the approval of my claim and she was very rude to me. And the technician tried to call and get approval and they hung the phone up on him. I have spent too much money into my contract to be talked to like that.

As soon as I receive my money from you I will rate my experience. For now it is unsatisfied. It took 2 weeks to get someone out to fix the problem. Then I had to pay the full amount. Which, by the way was not how I was sold your product.

We were VERY DISAPPOINTED with the decision on the part of CHW to not cover all repairs needed to be done to correct our 'plumbing issues'. According to the repair person, after his conversation with a Choice Rep, he was told that of the items that needed to be repaired, to resolve our issue, that CHW agreed to pay the lessor of the two, which left us with a $300 out of pocket expense. So, this whole plumbing inquiry cost us $385, which we were not happy about AT ALL. I would think that after we had paid our monthly service fee and the visit fee of $85, that CHW should have covered the larger of the two amounts and not the lessor, that is, if the customer was going to be asked to pay for any portion of the repairs. After all of these years, we're not at all happy and it may be time to start shopping for a more reasonable service, one which appreciates us as a customer. As for my rating of 1 star, I would give you a half of a star if I could.

The repair appointment was set up immediately and the assigned plumbing company contacted me before the appointed time and the repair was assessed and done after proper approval and authorization. Thank you very much for your prompt attention and sending very capable repair company.

My sales rep was Ana. She is very knowledgeable and easy to understand. She explained the different options available as related to coverage plans, payment plans and the related discounts as well as the coverage provided and the wait time before coverage.

The tech was very friendly and knowledgeable. He had it fixed in no time. He took the time to show me and explain the problem to me. I would highly recommend them to anyone who has any problems. Once again great service.

It took only one day to schedule and one day to have the service people come out for repair of stove. Very pleased. So far working with Choice Home Warranty has been great and I would recommend to others.

Setting up a warranty repair by email was so easy that I was shocked. Only very few questions on problem and type and brand of appliance. In a couple hours, my appointment and information on the repair company was in my inbox.

This was the first time using Choice and was very disappointed in what they were willing to cover. The tech who came and looked at it was great, but Choice basically totaled this less than two year old LG dishwasher, They offered to pay a mere $246 for a machine that costs a thousand to replace. I appealed and they upped the number, but it only covers 60% of the cost to replace it with the same or equivalent dishwasher! Guess I’ll have to buy the extended warranty on any appliance Choice claims they will cover! Very frustrating!

When she finally got here, she wonderful. She said that we have clog one between our house and septic. We have not been able to flush for at least a week. She said that it should be covered by Choice Warranty. We are still waiting for an reply from the next in line. We were originally turned down for this repair. I sent a request to look again and please call the septic company. She is willing to work with you and explain what needs to be done.

Everyone has been so helpful and super nice. They arrived on time and had everything done in such a short time. They have all been respectful and understood what we needed. That is great with us being older not to be taken advantage of.

The tech that came out was very professional. He knew exactly what the problem was with my furnace. He also thoroughly explain what he was doing to fix my furnace. He also didn’t take all day to correct the problem.

I called about my thermostat because it was not recording true temp. Aircon appeared to be working. I was told this part was part of my system and would be covered and the tech said he would file a claim.. The EMS home services on 3-26-22 determined THERMOSTAT failed and needed new one. Pictures taken for order to be placed. Now claim denied by letter that thank me for choosing Choice to protect me from unexpected repairs. HOW IRONIC. Was told by friend this the way Choice operates, didn't believe. I have paid $1,400 premiums for nothing plus $85 for Ems visit. Thank you Senior citizens group & George Foreman.