Choice Home Warranty Reviews

I called for help. Got assistance quickly. Mr. ** called for appointment. He was here on time. Great work. Very timely. Was clean and cleaned up after he was done. Convenient paying. I truly recommend Mr. **. He is a gentleman. I said at the beginning Choice was a help and timely. Thank you.

Choice Home had a Very nice and prompt response and service. The technician did come on time and finished work in professional manner with cleanliness and checked the performances so the appliances are working in standard manner. The appliances were fixed with good care. Can be relied upon and trusted since the services was amazing.

When I called to inquire about a home warranty the account manager I spoke to was helpful and knowledgeable. He made the sign up process painless. Time will tell if Choice Home Warranty makes reporting claims/getting work done, as painless as the sign up process.

I shared my concern after receiving service for my leaky kitchen faucet. The replacement was cheap & flimsy. Persons visiting my home & using the sink notices it. I don't want to chance the type of replacement for the washer because it might also be cheap so I took the gift card which means I pay for install & delivery.

Tech came to replace door. This was done. The washer started cutting off in middle of cycle. Tried to call Tech. Not sure this was done properly. Will place another request to repair washer. If possible please schedule service call for LG washer.

I joined - but then had questions - I called and was told that I could go on the waiting list to have someone call me back shortly. Never did - called again and same run around - I am calling tomorrow to cancel because can you imagine what it would be like to call in a claim?? No thanks - customer service is NOT in their favor!

It was very easy and quick to sign up and my questions and concerns were answered. I also signed up my mother with a policy as well. The gentleman on the phone put us on a conference call and she was also able to get her answers met.

Rep was very good and explained what they determined to be done. He answered all of my questions. Was easy to understand What needed to be done to fix the problem. Am waiting for when they will fix the problem.

Hazem came to my home late in the day as a last appt. Although it was past 5 pm, he was willing to go to Home Depot, about 20 minutes away to purchase the switch he needed. He then came back to my home to install it.

My tenant found out she was without heat on a Thursday night due to furnace issues. The tech came out the next day and made repairs. He was flexible to time arrangements. He told me what the issue was and gave advice for future. Also, it was simple to electronic pay for the repairs made.

The girl I talked to was great. she guided me through the coverage of things, and the service call amount for the call, when or if I call. The 30 day waiting period, she just covered everything I should know. She is a very good salesperson, she is a keeper.

Once again, Harrison Appliances screwed up. I was informed by email that the tech would be coming on Friday between 7:00and 11:00. When nobody showed by 12;30, I called the office and left a message. Called the tech's number and left a message. No response from either. I'm still waiting.

Excellent customer service and resolved the problem quickly! Arrived promptly and work protective gear to not track mud into home. Wore mask which was courteous. Explained the issue thoroughly and answered all questions. Was very friendly. I would recommend to family or friends.

Repair was fast and professionally done. Very pleased with results! I was contacted within 12 hours of submitting my claim. Repair was done the following day. Technician called to inform me of arrival time and was on time. Technician had all of the parts needed to fix my dryer quickly and efficiently. He was very friendly and possessed full knowledge of what needed to be done.

Replaced fridge. I don’t think you gave me enough to replace my fridge. I thought my model I have was worth more than you gave me. I can’t buy anything with the features my refrigerator has on it. You gave me just enough to make a down payment. I thought my plan was for replacement.

Technician was quite knowledgeable and friendly on our first encounter. It was very obvious he was interested in helping me. The gentlemen will return next week to make the approved repairs. I expect him to be as courteous as before.

I was happy with Greg as my initial contact. He was pleasant and very knowledgeable about the home warranty process. He gave me the basics and then answered all my questions. He even recommended a great program for veterans of the US Military. The program was so great and at this time, I was able to afford to participate in this great program. I am happy to be a new member of Choice Home Warranty. I highly recommend this company. I have had other home warranties in the past but this one outshines the others by miles.

The scheduling process is by far the easiest in the home warranty business. Their customer service personnel respond quickly after the appt is made and CHW uses only the most professional technicians in the business. I have used CHW with other home repairs in the past and I will continue to use CHW company as my only home warranty service.

My freezer was melting everything and my refrigerator only cooled at the bottom. The technician came and fixed it. It was great because I thought I would have to buy a new refrigerator. He was no nonsense in that he came to do a job and he completed it.

Kintex Plumbing was very good...A good experience. Well, how happy should I be since CHW denied my 1 Claim....Said I abused my bathroom sink drain ...I am 85 and a widow living alone...The drain corroded I guess with soap and toothpaste spitting=ridiculous!!!! So I have appealed the claim or else I want my money back....

I really liked how fast CHW responded to my claim. Within 24hrs in submitting my claim I had a technician out to see my appliance. Unfortunately it wasn't repairable. I am thankful that CHW is giving me something towards replacing my fridge and although it's not enough to replace it entirely it's still a good chunk of change to help buy a new one. My only wish is that they had emailed me a gift card so I can shop right away. I was told it could take up to 30 days which to me is a long time without a fridge. I might buy a mini fridge in the meantime.

I had this company on my mind for about a week or so before they called me. The caller was very polite and not pushy, which I liked. She connected me to another employer who was doing the sales pitch. This lady seemed very open and honest and listened to what I needed to say about myself. The experience was very positive as we welcomed each other and visited.

Had your insurance for many years as my home and appliances are getting older. Now during my required furnace inspection the tech. found a crack inside the heat exchanger. This would eventually poison me with carbon dioxide. But you denied my claim with ** excuses. I will definitely not buy insurance from you again and no longer recommend your company to my friends and family. I am extremely disappointed.

The technician was very knowledgeable, respectful and timely in his service. He answered all the questions correctly. We had a great experience. He diagnosed the problem immediately and provided with the best solution. We believe that the fix he did will be a long term solution for the problem we had.

The plumber sent to us from In and Out was exceptional. I had to postpone the appointment and he accommodated us graciously. He was polite, efficient and knowledgeable. I would definitely want him to come the next time we have a plumbing problem.

I agreed to purchase this warranty so that I only had pay a monthly fee plus a deductible for each transaction. Well my water heater leaked excessively where it caused a flood in my house. The technician came, ordered the water heater. I then get an email saying that I would have to pay 500.00 or I could not get the heater. Why did I get insurance if I would have to pay that amount of money. They have me in a no win position for I need hot water. I am considering canceling my contract and going with nj gas unless something is done.

I've had a one really bad experience but Choice has stepped up and fixed it for the most part and taken care of me for it. They have fixed my AC, washer, dryer, fridge, and sink. When my AC broke one guy came out, messed it up worse causing bad damage which still has not been fixed. Both fans still need to be replaced because he left the cover ajar and it was sucking in dust which got all into the unit and the motors according to the next tech that came out. He fixed the problem (AC still not coming on) for free but never replaced the motors which was now making noise.

I have 4 contracts with Choice Home Warranty with my home plus 3 rental properties. I have had these under contract with Choice for more than 10 years. For that time period, some claims beware denied. But in all claims, whether approved or denied, Choice was fair, trustworthy, reasonable and professional in their effort to provide the service the contracts included. I would recommend the insurance coverage Choice offers. It is a wise option to be prepared for those inevitable malfunctions that will happen. Choice Warranty is a prudent investment in being financially prudent to take care of your homes.

My furnace went out and they got me an appointment the next day. Luckily the weather was warm, if it had been cold I would have been in trouble. When it comes to heat in winter months they need to be quicker.

1st assigned company, AAA All brands appliance, never showed… couldn’t reach them. Wasn’t happy with how CHW cs handled the situation. 2nd company, Hometown heating & air went beyond to rectify the situation and showed up exactly when they said they would and got a live person even at 9:30p.

Your agents need to communicate with each other. When I had to call back in and got another agent they knew nothing of my previous conversation. Even though the agents were very polite and helpful I had to basically start over with my claim.

I was getting small “puddles” on my basement floor. I wasn’t positive about where the puddles were coming from, but he suspected that it had to do with a powder room that isn’t used very often. He found the problem and repaired it in a timely manner.

I was very satisfied and highly recommend this plumber. The plumbing technician was personable, knowledgeable and efficient. He ordered the necessary parts in advance and scheduled the job as soon as the parts were received. The work was performed neatly, competently and efficiently. I highly recommend this plumber.

Technician evaluated the problem and Choice Home provided a financial solution to help to replace my appliance with a new one. This will eliminate having future issues with this appliance. This is a great feature of Choice Home Warranty program.

In lieu of replacing my washer, they offered me a monetary replacement dollar amount of $343. The price of a low-end comparable model is $450-550. Choice was unwilling to increase the dollar amount claiming the contract language. I call it misleading and false advertising. Beware before you sign a contract with Choice. I paid for a 4 year contract in good faith.

Service personnel did not show up for appointment, no text/call/email. CHW could not reschedule for next day and said they would schedule with different providers. Instead rescheduled with first one. Had to wait an additional 24 hours (now 72 hours without fridge). Finally resolved late on fourth day. Unacceptable delays for lack of refrigeration.

One buys this kind of policy usually based on price. When a need arises, you think "did I make a stupid penny pinching decision". Anyway, It's easy to get on line and find the prompts to get a claim started. Then you receive an email with the name of the repair tech along with a time and date of arrival. (A phone # is listed, if you need to reschedule.) A "I'm on my way" phone call is received and the tech shows up to begin his inspection of the issue. After the analysis is explained the plan of action is reviewed and the work is completed. Just pay the contracted amount and the tech provides your receipt for the completed job. Easy.

We had a problem with a pipe that was backed up in the kitchen. Choice got right back to us after we filed a claim. The plumbing company reached out right away, set an appointment, and the issue was resolved. Thank you so much. We’re very happy with the service.

The technician (Tracy **) was very courteous and constantly provided me in-depth information while going through his work. He answered every question I had with confidence and made sure that I was satisfied. I would highly recommend Mr. Tracy **.

Mr. Tony **, the agent who assisted me in purchasing the warranty plan is very knowledgeable about the service plans offered.. He was very helpful and professional in helping choose the right plan for me. He is an excellent representative of your company. Thank you.

Fast and professional response from technician. Very easy to submit claim and quick response and resolution of problem. Best money and value possible! I recommend this company to anyone who owns a home! Very very satisfied in every way! Do not wait to sign up.

We submitted the request early today and we received an email that an appointment was scheduled fairly quickly. The process of submitting a service request was fairly simple after logging on the website. This is the first time we used the website to make a Service Request.

I have been waiting more than a month to fix my water heater but CHW not taking any action. I never put bad review for any company but I feel so bad that I can't control myself. They are worthless company.

I called on January 21st to get service for my washer, Choice home warranty sent out a repairman the next day. Took my money for the service call and left, 3 weeks later 3 different companies say they were coming out for same problem. Never did... Call after call to Choice ask for a supervisor to call because each time I talked to rep I got a different answer. After 5 weeks another company finally comes out and says I need a new Washer. This Washer is only 2 years old. Paid 575 for the washer new, Same washer on sale for 600 now and Choice home warranty will only replace it for 346 (that what they said they can buy it for, but will not buy it for me and I can not get it and this is how they treat their customers). I would tell everyone to avoid this company.

Dishwasher service: Russ from Prompt Appliance Repair LLC was very professional and on time for our appointment. Quick to find out and solved the issue with my dishwasher Frigidaire. Will recommend Prompt Appliance Repair LLC and CHOICE 100% anytime. Thank you!

Was promised my prior price when resigning up! When I got my contract it was different than what was promised. When I called back- they said they had no record of their employee saying that. But then she said they record their calls? Honestly just want the price that was quoted to me without having to be transferred to a million different departments. Took them less than 1 minute to sign me up - but I waited on hold for over 30 mins to talk to someone about switching my plan.

The technician sent out to our house was great. You, however, are the worst warranty company I've ever used. A drain pipe rusted through and is leaking, because iron rusts. You however, denied the claim because you exclude coverage due to rust, never mind that rust is normal wear and tear. Very dissatisfied. If my appeal is denied, I won't renew under any circumstances and will advise as many people as I can not to use you.

This last claim was the third time a repair was not covered. "Repair or replace" has a lot of exceptions. Sorry I believed the sales rep and did not read the contract word for word. I probably needed a lawyer to explain all the exceptions.

Lee ** really did a great job fixing my toilet, which was running water and costing me extra each month for my water bill. Lee arrived and knew right away what was happening. Thank you Lee for being quick to handle what we needed.

I talked with Richard and I had a bunch of questions about the plan and he took the time to explain everything to me. I was concerned about what was covered and what was not covered and I was surprised that more things were covered in what I thought. It sounds like a great plan for my home. I hope I never have to use it but if I ever have anything go wrong I just hope that they take care of it under this warranty.

We had a problem with our garage door, I was so impressed with the professionalism and promptitude it was handled with. From my first contact with the representative to the repair took only 6 hours to have the problem solve. Thank you to all those involved.

Tim with Professional Plumber is excellent. He is very professional and takes pride in doing his work. He takes the time to do the repair correctly. I would definitely recommend Tim at Professional Plumber. In addition, I've been satisfied with Choice Home Warranty.

The tech came on time and made repairs. He did his thing and was gone in a reasonable amount of time. A real gentleman. Hopefully we will not have any more problems with the ice maker. All your tech should as good as he was.

Our kitchen disposal quit working and we placed a service order on Wednesday morning. Later that day we received a service appointment for Thursday. The service technician called one half hour in advance to notify us of his pending arrival. He arrived as prompt and was very courteous. He checked the disposal and then quickly completed the replacement.

Technician was great. Choice offered me less than half of replacement cost and have been very difficult to communicate with. I’ve requested an independent binding review and have waited a full month without even an acknowledgement of my request! Very disappointed to say the least.

Applying for a home warranty through Choice Home Warranty was effortless. The customer service representative was friendly, courteous and knowledgeable about the product offered and various promotions available to save me money. I was so pleased with how quickly everything was set up. I was also pleased to know that they honor veterans by providing a promotion specifically for us veterans to save us money. Thank you.

My heat unit went out. Omg it's cold. What a man going to do to keep his family warm. So went online to make my claim with CHW. Two days later problem fix. No more emergency heat for me. Thank a lot CHW!!

Tech was courteous and professional and much better than the last several techs that came to my home for other reasons through your company. If this tech would have been more of the same I would have cancelled Choice Warranty.

Had Tony's Plumbing Solution in to fix our toilet. Called to ask if he could come earlier which was great for me. Very polite, wore mask which I appreciated. Extremely neat and efficient. Explained what was broken and how it was being fixed.

CHW pays for nothing. I waste my money getting this company warranty. I will not be renewing my membership. I wish I can get my money back. I can't believe how much I dislike having to call them. Outside of the last company that came out. The other companies were very bad.

I would just like to say that I am so glad that Alberto ** called me. Well actually he spoke to my daughter Sandy because I have health issues. He was so patient with us because she had to explain everything more than 2 times. And he was so patient. And understood my condition. I wish there were other people that take your concern very seriously and not take advantage of someone like me. I give him 1000 instead of a 10 and oh he needs a raise.

Choice Warranty has not left a good impression so far. The first guy they sent out was not professional or timely at all A quality But, Cricial repair was good -Parker and Manny. But Choice did not want to do anything but the very basic to fix my problem. I needed to have a certain machine to correct the problem. But Choice tried to say it was pre-existing. I ended up paying another company that fixed my issue within 20 minutes. And saying and proving it was both pre-existing. I am seriously checking into canceling my membership.

Technician did a great job diagnosing the problem and repairing it in a timely manner. He was professional and courteous. Choice made it easy - I paid the $65 svc fee and the rest of the bill was paid for by my warranty. It was the first claim I made on my home warranty and they made the process very easy and sent a repair person within 48 hours.

The agent we spoke to was very fast and efficient. Took care of our issue within 5 minutes. We needed to submit a claim and she took care of us quickly! Not only was she fast and efficient, she really cared about the issue we were having!

They were helpful, personable, quick and on time. They were able to diagnose the problem, and offer alternatives if the warranty company did not cover the claim. We plan to use them again for things that are not covered by our warranty company. Highly recommend!

I wanted to change payment way from monthly to yearly. Why you guys canceled my old account. I've been your customer since 2016. I couldn't understand. My history has been gone. LOL. I wanted to keep track of my history.

The gentleman from KEA SERVICE was exceptional. He texted me when he was here and gave me a chance to put the 2 puppies in their cages without him ringing the doorbell. Great awareness of possible situation (baby sleeping, dogs, etc.).

As refrigerator could not fixed or parts unavailable to replace, compensated for cash to buy new refrigerator and able to resolve the issue with results. Time to time the progress of claim is communicated and claim was filed without difficulty.

My dryer was not drying my clothes, I would have to turn it on several times to get a lite load dried. I put in a claim for a technician to look at it, they responses within a day. Service was prompt, technician was courteous and fixed problem quickly.

The serviceman was great. I'm giving three stars because I called in the service on a Thursday and the service was scheduled for the following Wednesday. Thankfully my neighbor had room in his freezer to store my food until service was completed.

My kitchen sink started backing up, so I called Choice Warranty for this covered service. They assigned the claim to an unresponsive plumber, who ignored messages, canceled one appointment at the last minute, then never showed for the rescheduled appointment. I asked for the claim to be reassigned and was lucky to get Price Point Plumbing. Second company was on time, professional, and fixed the clog and cleaned up afterwards. I give him 5 stars, but the total experience a 3 because of the other company.

Filed claim yesterday and received claim number. Awaiting instructions on how/where to submit bills. Likely need to receive contact or some response on how to proceed. The system lacks that information. What am I to do?

Excellent follow up and very responsive to customer needs. Your service meets the expectations and the promises made when I bought the service. The technicians were very knowledgeable and friendly and represented the company well. Rafael especially was very knowledgeable.

Everything went well and better then expected. It was professional and informative----little more than I wanted to spend, but due to the professional way it was handled----All is well. Thank you. Troy ** did a great job in explaining your service/contract, was informative, professional, and patient.

We got off to rocky start because they were trying to get a repair man to my house the same day. I explained that wasn't necessary and the appointment was rescheduled and went flawlessly. They stayed in touch; kept me informed; and got the work done on schedule. The service man was kind, respectful, helpful, and very thorough. 5-star rated 10+ experience.

You as the warranty company was very responsive and did your job. However your repair tech did not properly do his. The problem with my dishwasher was a melted wire connector and wires for the door latching mechanisms. He did get the correct new parts a whole wiring harness. But he never installed. He just cut the connector end off of the new harness and spliced it on the old wires. To me this is not a safe practice and should not have been done. Especially on a device that involves the use of water.

Contractor rating: Excellent. Very thorough in checking under the dishwasher for leak and diagnosed it - completely different source than what I thought. Found and ordered hard-to-find parts for 2006 unit. Great followup and communication by contractor company on backordered part. However, still waiting for email from CHW (or status update) on cancelling today's appointment until part comes in - glad contractor was able to inform me, since in-home repair requires I take off from work.

SCAM SCAM SCAM!! They will take your money and when it's time to provide the service they will come up some random policy agreements. You will never get to speak with their agents, Only sales agents are available within a second. Also when you buy the policy they will give you best rates but when you claim something, they will not even bother to reach out to you. Also Case Manager was so rude.

The Technician/Plumber was courteous and knowledgeable. I'm satisfied with the work that he did. At first I was about to cancel the appointment because there was a misunderstanding of which customer the person on the phone thought he was talking to. He gave me a projected time that he would be to my house and he didn't show. The next day is when it was discovered that he thought I was someone else and he apologized. That's the reason for the gap of a couple days in getting the work done.

I have had several issues with the appliances I acquired with the purchase of my home and thankfully chose Choice Home warranty. The service technicians were always courteous and efficient. There was one issue with waiting for parts, but that was not Choice Home warranty's fault nor the technicians'.

Choice Home Warranty has let me down. I was told that you all do not replace. Only buy out, I work for JPS district. As of today, my tenure has ended as a customer service rep. for your company. Thanks,.

I placed a repair service request with CHW. The next day I was contacted for the service. Only had to pay my service call fee & received a new product. I am very pleased with the service they have provided.

I recently had an issue with the microwave and one switch in the electrical circuit. Both were repaired very promptly and no issues after getting these fixed. I have already recommended Choice Home Warranty for a lot of friends. Monthly charges are affordable and also service calls are affordable. I am happy that I am saving money on repair costs if I go without warranty.

When I signed up February 23, 2019, I was told if I paid for 5 years $3,037.50. I would get one free service call. On 9-14-20, my tenant had a thermostat problem. Service man said that would be $60. He paid it. When I reimbursed him, I said it was suppose to be free. I called and your rep said the next call will be free. I said, "Mail back my payment," they said, "No worries. Next is on us!" Well I am meeting with your service man Friday. The email said have $60. Ready. I called this morning and they said it expired. If they sent the $60 back there would not be a problem. Your company broke their promise. Never was it written there was an expiration date. I have paid a penalty for not having you come out for any breakdowns. I’m 80 years old and I thought I struck gold with your company. I am so upset. I believe Jerry ** used false pretense to make the sale.

Has anyone bothered to read the negative reviews for Choice Home Warranty for the last 30 days? I understand that Consumer Affairs only recommends companies that pay them for their endorsement, which clearly causes Consumer Affairs to be biased and unreliable. Your integrity is compromised. Choice only pays wholesale prices for appliances and only with an e-Lowes gift card which takes 30 days to get. I'm a realtor and I would never recommend this company to my clients. Also, this company is not addressing their customers problems. The way this company treats their customers is deplorable. Specifically, read the reviews for Louisiana.

Ice maker quit making ice. Service man found inlet line was frozen. Showed me a notice from Frigidaire describing the problem and solution. He fixed it and it is making ice again. Choice got a company assigned in a few hours and service was onsite the next day. Good timing and good results.

The technician who came by to fix my stove was very friendly! He even did a couple checks on my oven to make sure it was working as well, even though I hadn't asked. He was speedy, professional, definitely recommend.

The repairman was very efficient! Fixed the water from leaking out of the fridge. He also noticed how badly the shelves and drawers were cracked and he reported that and CHW claims that was NOT normal wear and tear. It was from abuse! I will NOT be renewing this because of that! Plastic breaks under regular wear and tear. This is NOT fair.

The tech was on time and very professional. He quickly found the problem, and it was quickly rectified. The tech stayed until the washer went thru a complete cycle. He made sure the washer was working correctly. Very good service. The only drawback was the arrival window time.

I had a warranty on my previous house for many years. The service providers were hit and miss. Both of the calls we've had with Choice have been top notch! I had some service done myself and the tech I called created problems. They came recommended. This has been a very pleasant experience. Thanks.

Very professional and knew his job. He knew right away what was wrong. He was on time and called before he came. I would recommend your company. Appointment is set for the repair of my furnace. Thank you. I appreciate your help.

Ice maker in Kenmore refrigerator jams up and a few "plastic" pieces came out as well. Sometimes makes ice but then jams again. We empty it and start over. Disappointed that Choice decided it was not wear and tear but damage caused by us!! Are you kidding? I would not even know how to damage an ice maker!!!! It's made of plastic-even the tech guy can't understand your comment!!

Was surprised and annoyed to find out my stove top damage would not be covered, due to the location of the damage. Very disappointed. When I enrolled in Choice Warranty I was not aware of any coverage limitations. I was very satisfied the first 2 times I had to use them. Kind of disappointed now.

From the start of placing the claim with Steve ** to each and every tradesman/woman coming into our home to fix our appliances, electrical/plumbing etc. has been wonderful. Highly recommend Choice Home Warranty, and I actually do tell my friends and neighbors when we discuss house issues etc. Choice Home Warranty is wonderful.

The tech. who installed our hot water heater was excellent. However I'm not happy with Choice at all. Besides the $75 service call fee it cost me almost $1400 for stuff they didn't cover. I don't know how they rate a # 1 rating. Screw me once shame on me. They won't screw me again.

The company was on time and did what they said they would. Excellent work and a reliable company. Julie in the office was polite and efficient. Joe the technician, was neat, knowledgeable and was courteous. I recommend this company without reservation.

The technician did a great job on finding out what was wrong with my air conditioning unit. I would hope to have them come do some more work on it. Also I hope have more great technicians come from Choice Home Warranty.

This is our 3 time. We renewed your service over 10 years. That basically says it all. Service has been quickly dispatched and in most all cases has paid the total invoice. Well worth the price. (Phil, senior rep) was very knowledgeable, friendly and helpful in getting me reset up).

Put in a request for a technician to look at problems with our washing machine. I had a response from Choice Home Warranty within 10 hours, they will have a tech out to my home in the morning! That's what I had counted on, great service.

You disregarded my instructions as to payment. This I am cancelling as of March 2 2022. I advised you in a separate memo that I expect the charge to be reversed within the next 24 hours or the appropriate action will be taken. If you have any questions please call me.

I was able to talk with your representative and submit a claim. Hope it doesn't take forever to have a technician show up. On a previous claim for my water heater, no one ever showed up and I had to pay the full price to have it replaced. I don't want that to happen again with this claim for my Furnace!

Tried getting in touch with Lydia (appeal rep) twice. Left a voicemail and sent her an email. It has been over 4 days and no response. Have contacted the rep that sold all 4 warranties twice, and he has not returned my call. What would your experience be.

Malcolm Explained all terms and conditions and had great customer service. I appreciated how detailed he was in explaining the terms and conditions. We are excited to have this sense of security with Malcolm by our side. Thank you Malcolm. We appreciated the time and follow up.

When I signed up for the coverage I was told by the agent that everything with the appliances would be covered. It turned out that was not true. Only the compressor in my refrigerator was covered. There were a couple other items that needed replacing with the cooling system that were not covered. So I ended up paying for these parts plus the service fee.

The technician who came to the house was impressive. He really knew his stuff and was a nice guy. The office staff at Harrison was something else. They just couldn't get simple information right (like times I would be unavailable and they sent somebody anyway so had to be rescheduled - twice).

Our side by side refrigerator/freezer was not cooling and our dishwasher was not draining. Our repair person, Benny, made all the necessary repairs in one visit, and we were only charged one service fee. Benny was friendly, efficient, and did a great job getting our appliances functioning like new. Thank you :).

When my refrigerator stopped working I immediately called CHW to schedule a technician to come out and fix it. I called and was told the next available appointment would be in two days. I waited and no one showed up. I called and was not able to talk to anyone and was directed to the automated scheduling assistant which set up another appointment in three days. After I complained I about the service company A&E services and could not get a guarantee that they would show up in three days I asked for a different service company to repair my refrigerator and had to wait another three day for them to come. I was without my refrigerator for 10 days! That is completely unacceptable! I will never recommend anyone to use CHW!

The account representative that helped me signing in to Choice Home Warranty. Myles **, was wonderful, very helpful, not pushy, knowledgeable of the product you offer and overall I had a very good experience. Mr. ** is great. He is a keeper as the saying goes. Very few times in a long time that I have a good experience when buying something.

Service contracts for both of my homes. Lisa was very thorough and patient and explained all of the benefits of the service contract clearly and precisely. We took the three-year plans for each house with the extra three months and the lower co-pay. We feel this is a good value and we would recommend Lisa and your firms to all of our friends.

Highly NOT Recommended. I would like to give "NO" stars as it's not worth it. People working at Choice Home Warranty are very rude. Our stove wasn't working, out of 4 burners 3 burners are not working. Choice sent two technician to double check the issue. Both the technician mentioned that all four infinity switches and stove glass top needs to replaced. With that said, our oven door had some issue. According to Choice Home Warranty, door doesn't fall in "Normal" Wear and tear issues and hence they couldn't repair or replace the stove.

The company was very professional and helpful. The service tech, Mike was knowledgeable on the issues and gave recommendations for future. They updated me via email and text. Invoice and copied receipt to my email address and I was able to pay via my credit card on the service tech's phone. All in my driveway.

Myles was very professional and suggested the best plan for me. That included long term savings. I feel confident that the coverage will be consistent for the next few years. The company comes with a great rating, 1 out of 10.

The technician explained in details the problem, very efficiently and professionally done. He was on time and worked using the time frame he mentioned upon arrival. He explained what happened and the steps he took to resolve the issue. I asked some other questions as he was very patient and wanting to make sure i understood everything that took place and what to look for in the future.

Abdelillah, the technician from Bennett & Sons A/C sent to my house, was very knowledgeable and polite and found the problem after using his skills checking the system. He changed the faulty capacitor and gave it a boost Freon, as it was running low. Kudos to Abdelillah and Bennett & Sons A/C.

I'm upset about paying 85$ instead 65 with no explanation. I tried calling the company with no success I got nobody. Just people hanging up on me, thanks. I'm not upset with the company that took care of the washer. It's Choice warranty that I can't contact. You say you're not like the other insurance companies, well I say you're no different.

I have been with CHW and started to drop my policies with them, because of an issue I was experiencing. After talking with manager, she did some things that I decided to continue to be a customer. Another issue has come up with CHW not replacing a cracked toilet. Because the prices have gone up monthly, I believe more should be covered. This time, however, I'm going to drop my policies. Thanks for the times you did cover my claims.

Will not be renewing. Low ball offers, price increased and hate Lowe's gift cards. Customer service reps can be condescending. Amazon is offering a much better plan. And I just feel you misrepresented how good the coverage is on your end.

I was kept up to date with my claim and the provider to service our washing machine. We received emails on the work order updates and process. Choice’s communication was excellent between the provider and ourselves. The provider being Sears Home Services.

The servicer who came out to our home was very friendly and prompt. Called when he was on his way. I am not sure how well our sump pump is working at the moment. We'll be able to tell after we get more rain. Would recommend to a friend.

From appointment to completion everything went great. The tech called ahead to advise he was on his way. The tech was professional and quick with his diagnostics. After completing the repair the tech explained his findings and what repairs he made. Great service!

The contractor contacted me within 30 minutes of my opening the repair order. Choice needs to explain the process better to the contractor on how the process works, he collects the deductible from me and submits his invoice to Choice.

The agreement gives the company the choice to pay you a small amount towards replacing the unit instead of repairing it. In my case about only 25% of total cost of replacing the wall mount microwave with the same or comparable unit. They don't pay for delivery, removal and installation. The fund comes in the form of Lowe's e - gift card and it takes up to 30 days. If you want to object to that you have to make appointment with the case manager which takes up to 2 weeks sometimes. At the end when you talk to the case manager you have to haggle for a few more dollars and they respond that the reimbursement is based on the wholesale price. I asked if They can ship the same unit to me if they have access to the wholesale price they said unfortunately they don't do that. The employees on the phone are courteous and polite.

Kitchen faucet leaking. Technician and CHW did a great job. Cheers Chw team. I have few family members that dealt with Chw. They are pretty happy, I had at the beginning with Chw some issue. Get to point. They solve a issue bit. I will continue get the service from Chw.

The Technician was great and handled the issue the day, however the garage door spring ended up not being covered. It was really disappointing that when my contract it seemed like it was covered. I then see the really small fine print. The springs are not covered even though that is what allows the garage door to open.

The technician was awesome!! But I am very dissatisfied that you guys are not paying for my water heater. It clearly states on the front that you cover water heaters but then you tell me to go read some Section D where it states it doesn't cover the tank itself. Then on top of that you want me to pay $85 for something you couldn't help with.

Never performed his job. Called 3 times and no returned call back. 8 weeks since they were here and never heard from them again. I don't have forty words to say about this vendor, maybe his should be taken off your vendor list.

I recently had a toilet (wax ring) problem which prompted me to consider home warranties. I reviewed several online and your sales person completely explained your program and allowed me a senior citizen discount which I felt would be a good decision.

The technicians arrived on time, did the repairs and left. They were professional, skilled and kind. This is exactly how I want to see Choice Home Warranty. Still disappointed with Sears repairing my refrigerator. I hope that they will do it finally.

I have submitted a claim for my washer and dryer, the rep who took my call was very professional by taking the information and dispatching a technician who set an appointment for Monday March 7. I will provide an additional review based on the technician keeping his commitment and showing up to diagnose and providing an solution to the problems.

My claim is yet to be taken care off. Why send a technician out to look when I have told you the problem and another appointment has to be made to come back to repair, which is into the 2nd week. Promptness is not Choice's best suite. I can not say I will recommend CHW when I am not please myself.

Bought a 3.6 Years Complete Warranty Plan for $ 1407.00. In case of Any Breakage Warranty will cover it Labor & Material. Service Fee will be $ 65.00 Each Time for Unlimited Service Calls. So through this warranty, I can get a peace of mind. In my opinion, it is more than worth it. You can pay in 4 Installments as well. Customer service was great.

I called to purchase a home warranty yesterday. Spoke with representative Miles. Courteous and a good sales person, so I agreed to purchased for one house. He asked if I had an additional house I needed a warranty for. At first I said no. But he convinced me to buy for my second home, I asked what additional discount IF I buy for two homes. Miles first offered bigger additional discounts if I purchased for 5 or 6 years.

Our 15 yr old washer quit working. CHW sent out My Appliance Guy who was honest and wonderful. We have to buy a new machine and CHW is sending us some money to help pay for it. Ms. Keri ** helped us and was wonderful. She had a representative call us who was great. We appreciate CHW.

Justin ** was extremely pleasant and informative. I really wasn’t looking for a home warranty but realized I needed one. Justin said he would give me a discount on what I would pay, I had to go for that. I just have to wait 30 days and I’ll feel secure.

Kayleigh was very helpful, professional, and efficient with the change over to the new home owner. I also purchased my new home policy today as well. She was informative and gave me several choices to best suit my needs. She explained everything to my satisfaction.

The Technician was here bright and early yesterday morning and checked our unit that is not working. He made a list of what he found wrong and recommended that the unit be replaced as it was in bad condition. When Choice Home Warranty received this information he was told to not do anything. My wife and I are old people. I will be 87 next month and my wife will be 85 in August. In the past CHW has always been great at taking care of our needs and have recommended you to many of our friends. It says in the contract that you will repair or replace if needed. We don't care which we just need it working. If we don't get taken care of then we may change after many years of being customers to someone else.

After request for service was made, and service appointment by Choice was soon forthcoming, I was kept informed via email until appointment day arrived and then the techs took over to pinpoint arrival time. Techs were very respectful and knowledgeable. Problem was soon diagnosed and fixed. I paid my service call fee and that was it! Unit has worked well since.

The repairman showed up as scheduled, was here about half an hour and then came in and said he would have to get an approval from you to do the repair. I have not heard another word, only got an e-mailed receipt for the $85.00 I paid him. Please check into what is happening. Thank you.

They scheduled a repair for over a week after we called it in. That's a long time to wait for hot water. They didn't care. And then their "professional" (who sounded like he did not know anything about running a business when I talked to him on the phone) canceled so we got to start over. Still have no hot water. Save your money and pay out of pocket. This is a waste.

Great service but I do not like talking to a computer. Would rather talk to a real person. Hopefully a real service person will call and not a mobile computer. Past service has been outstanding. Thanks for your usual great service.

We received a Choice Home Warranty as an addon to purchasing our home. I now wonder if Realtor get a large kickback just to get us into the system. We used the warranty once. The fees for coming to our home to assess the problem were high. Once approved, the service person informed us he had a personal issue and did not know when he would ever come back out. Choice would only send another service person without another fee. We had the issued fixed by another company at less cost than the original evaluation fee. Once your warranty expires, be prepared to be inundated by renewal solicitations. We have repeatedly said we will never renew, but yet we continue to be harassed. We have had 5 contacts this morning. Just don't sign up. Never sign up even if it is free!

The technician did a great job. He was professional and pleasant. He called to alert us as to when he would arrive and was on time. The only reason that I did not give five stars is that it took several days to get the replacement water heater.

Early in process. Submitting claim was straightforward and simple. Process is 24 hour call back, so we will see what happens going forward. I will withhold any final comments or feedback until the work is scheduled, assessed and completed.

Technician reviewed the problem, came up with options, did not do unnecessary work, suggested next steps and will report to the warranty company. We have not received the update from technician nor warranty company. We are waiting to hear and have only had some miscommunication from the warranty company. Could use some live communication or contact. Looking forward to hearing soon.

Since I am getting older and am increasingly more unable to do my own home repairs, I thought it would great to get help. A home warranty seemed to be in order. Ordering it took little time. The salesman was extremely helpful. I am very pleased. Looking forward to using it the next time something breaks down.

I have had a good experience with this warranty company. There have been a few items in my house that have needed some addressing and they have been prompt in finding service in a few days or less. The only thing I was disappointed with is that they didn't cover a shower leak. We had to come out of our pocket for the entire cost. Luckily it was under $500.

This time I had a great experience. The Home Warranty Representative promptly set up a claim, and ensured I was aware of all changes. Nathan (Power Design and Illuminations, LLC) was sent to fix my Exhaust Fan. He is a 5 star professional who quickly diagnosed and repaired my fan.

The Sears technician was FABULOUS. Efficient, knowledgeable, answered all questions... He has been the best technician Choice Home Warranty has sent. He was on time, worked diligently, had the part, he knew refrigerators, took the time he needed, was respectful, wore a mask. All other techs sent in previous claims were HORRIBLE...

He replaced the mother board. He was was very efficient and it didn't take him hardly any any time at all to diagnose the problem and get the the correct part and replace it. Then test it to make sure that it was working properly.

We are very pleased with Choice Warranty. Our washer made a loud noise throughout most cycles. The Choice Warranty repairman thoroughly checked the washer. He said it'd be expensive to repair the bearings due to its age! Choice Warranty notified us that we would receive money to help purchase a new washer. We're very happy as it's about half the cost of a new washer! We've only been members of Choice Warranty for less than a month! It was very easy to work with Choice Warranty!

Polite, Timely and Knowledgeable. I was happy to arrive at home to a working and new garbage disposal. This is the first time I've used my home warranty and I'm a satisfied customer thus far. The deductible is reasonable and the scheduling was fast and hassle-free.

The Refrigerator found some broken wires and Service rep was very good of finding the problem and fixing it. Rep was very good of finding the problem. After fixing the problem he tested everything to see if the refrigerator was working to our satisfaction.

Technician was knowledgeable, prompt, courteous and professional. I was given a time window then I received an email with a tighter window frame then a message when the technician was on the way. The assessment was completed quickly. Overall, this was a good experience.

Representative asked to confirm my email address and phone number for the 1st time. I discovered that my email address was incorrect for almost 11 months. This explains why I have never been able to enter a claim online. Should have been done day 1.

Extremely helpful and knowledgeable. I was stuck on trying to find a way to protect my home appliances without breaking the bank. Michael helped me to navigate the home warranty plan based on my home and my needs. There was no high-pressure sales pitch. Would recommend to anyone seeking coverage for their most valuable asset, their home.

As a home warranty company, you should not be denying service to your customer. How can you determine that my issue was pre-existing if the system was working until I called to file a claim. Not only was the home inspected by a home inspector, but also a licensed technician prior to closing. I expect Choice Home Warranty to hold up and value this policy.

The dryer was not heating up, the repair took 30 minutes. The repairman determined it was the fuse, replaced the fuse, checked the dryer vents, cleaned out the lint box, checked the complete system. He was very thorough and clean.

I could clearly understand the salesperson who I dealt with over the phone. They promptly sent over confirming information on my payment and the contract. They honored the pricing and timeline they committed to. The salesperson was friendly, not pushy and gave me several options for my contract to choose from if I so desired. It was a pleasurable experience dealing with this company on the contract/warranty and I would recommend them to others.

I contacted the warranty company and within an hour I was contacted by the contractor. They arrived on time and assessed the issue immediately. The parts were not on the truck so he Obtained the necessary parts from a nearby supply house, returned quickly and completed the job. The system works wonderfully now.

Whenever I have had a problem with anything breaking down in my condo. Whether it's my dishwasher, Air Conditioner, or an Electrical problem Choice Warranty always responds quickly and sends out wonderful service people. I always recommend Choice Warranty to friends and family.

Excellent service. Timely and professional. Looking forward to completion of repairs and sharing program with other community members. Didn’t expect service call on Sunday. Very service oriented and knowledgeable of appliances. Thank you for great service from contact to completion.

The agent, Abe, was very knowledgeable and courteous. I was not inclined to take out the policy, but after our discussion, I decided to give it a try. I think it is going to give us peace of mind regarding the systems of our home and appliances.

I had been checking into different home warranty companies. I filled out the online information form. I received a call a short time later. I was able to speak with a representative quickly. I explained my situation being a disabled wife of a veteran. He informed me of some great options offered to veterans. I was able to get a home warranty that is great for veterans. Thank you Choice Home Warranty.

When the Choice Home agent called me I actually thought it was a scam because the pricing and coverage was so much better than our previous home warranty company. The agent was super helpful and got us a great deal.

Choice kept me informed of what was going on from start to finish. Filed two different claims on Friday and by Saturday afternoon, a repairman was at the house taking care of both appliances. Filing was easy and they only charged me for one service charge to fix both appliances. The repairman was very professional, polite and on time. Explained what he was during the repair and what he found wrong. Would highly recommend Choice Home Warranty.

Nicole ** was very professional and an excellent customer service skills. I had made up my mind from the quote I got online that I will not buy the service home warranty package but when Nicole called she was patient, professional and was well knowledgeable and was able to get me to buy it right there over the phone. She did a wonderful job!

Abraham was a great help. We are buying a new home and would like all systems covered under warranty. We have used Choice Home Warranty in the past and were very satisfied with the coverage. Look forward to working with Choice Home Warranty.

The technician was Great! He was also training someone and they communicated well together and with us and they performed a great job. Our washer was fixed and running well upon completion. I definitely would recommend Choice Home Warranty and their assistants!!!

Fast response: filed claim via email on Sunday evening. Appointment was made for a Monday morning service call about 1 hour later. Tech was at our house by 930 am. A part is being ordered to complete the repair. Tech was courteous and helpful.

I called CHW because our fridge wasn't working. Very long wait time to talk to someone so I left the call back number and they said I would not lose my place in line. Never heard back from anyone. Called back the following day and finally got through to an automated system that did process my claim. After submitting my claim everything went very smoothly and was notified within 24 hours of my appointment. Other than the customer service not answering they did do everything they said they would when I purchased the warranty. Thank You for the help and we are so glad we have your warranty.

I was surprised by the lack of information given to me by both Choice and the Installer. I asked for a cost breakdown and did not receive it. I still do not know what I paid for other than one lump sum.

My claim is under review. The technicians that responded to my claim were great. What I thought was the problem wasn't and they didn't quit until they found it and then the claim was denied. And now we wait and wait. I've been assigned to a reviewer. Have yet to speak to her.

The Father/son team of AAA appliance went above and beyond to help me… They are knowledgeable…courteous…professional… They were wonderful and I highly recommend them..They kept me informed as to what they were doing through the whole process…They handled the problem expeditiously…Again..I highly recommend them…

We have had CHW for the last 2 years for our house and rental property. We had a plumber show up in an unmarked vehicle. He was on the phone with someone trying to figure out what was wrong. My husband knew much more than this so-called "plumber". This was not our first time seeing unprofessional technician from CHW. We paid service call fee and he took pics, we didn't hear back from either CHW or the technician for a week. I had to be the middle person to figure out what the hold up was. Basically my plumbing leak went on from 2/7 to 2/22 when This claim was eventually denied due to improper installation and is not up to current code.

Technician was intelligent, knowledgeable, friendly, informative, and fixed all of the problems I was having.. Home Choice referred Kintex Plumbing, I was impressed by their Timely service and quick response to my problem. Etc. etc. and etc.

The representative demonstrated his knowledge of work. He explained the situation well. He came on scheduled time to fix the water leak in the machine and identified the problem. He made sure to run the machine to see if the stopped. The problem was fixed. Great Job done the rep.

The response was fast. The tech had to order a part and came back when the part was in. The tech made the repair and did a good job but did not put the back cover of the refrigerator back on all the way.

Shemar phoned me and answered all my questions and was very easy to talk to. I wasn't really ready to switch warranty companies but I felt so comfortable with Shemar that I decided to give this company a try and see how things go. I had become very disappointed with contractors from American Home Shield so I am hoping to find the contractors with your company are local and knowledgeable.

The technician worked very hard to make repairs, but the problem could not be resolved. He gave a report to explain the issue to Choice Home Warranty which resulted in a fair offer to replace the refrigerator. The technician put everything back as he found it.

Jay responded and accessed the water heater, regretfully CW did not cover due to rust and corrosion however if the element was not leaking it would have no rust and corrosion. I truly hope that CW reconsiders the decision to reimburse me for the unit which I had to purchase due no cold weather and no hot water which is a necessity, I’m not able to wait for CW to sit on the paperwork for decision while we don’t have hot water.

Plumbing problem. We were told we needed to wait 10 days for a plumber! As you can imagine, we needed help within 3 days at most. We had to hire and pay for a local plumber on our own. The reimbursement process was not honored because their notice was sent at 12:05 a.m.! Therefore, when I woke up (CST) I attempted the reimbursement process at 8:35 a.m. and CHW refused our request. A local plumber with good reviews said they do not work with home warranty services because they either don't pay, or it takes 6 months to get reimbursed.

Our furnace was making a loud noise, when it turned on and during use. The noise was gone after they came and tightened some screws but it is loud again just a few days later. The two men who came were very nice.

Just began claim moments ago; waiting for contractor contact. Furnace acts like it wants to run; prewarm fans come on, but then shuts off after 30-45 seconds. House was 60 degrees this am without furnace; in February in Kansas, that's chilly.

The technician was very professional when he came to our house. He took all appropriate precautions for COVID-19 and was quick to diagnose the problems we were having and propose solutions. Unfortunately, the plan did not cover the expense so I will have to come out of pocket.

Preston, the Tech from G-1 Plumbing was on time, conscientious & courteous. He corrected the drain issue to the extent he could with the equipment he had. He also installed parts to correct the 2 running toilets. I do not believe he was sufficiently knowledgeable with the inner parts/components of my tub faucet to stop the leak. The leak was worse afterwards. He submitted a work order to CHW with his recs. I did not fully understand what CHW's response was. CHW acknowledged the faucet needed replacing but said it was under a "builder's warranty." I built my home in 2005. After 17 years I doubt there is a warranty. I asked Preston to cancel the remaining faucet work order. Next, I called a Friend who was familiar with my faucets & builder. He came out, cleaned the inner faucet cartridge & stopped the leak. He did say the cartridge needed to be replaced. I paid him out of my pocket.

Great technician, explained the problem and preventive measures. I would definitely recommend this company to my friends and neighbors. Thank for sending them out. I would also recommend Choice, for their fast response time. I have been with you guys since I purchased my home in 2020.

Our refrigerator started making some weird noises this weekend. We submitted a claim on a Saturday, a weekend, and the service appointment was confirmed in a matter of minutes. Choice Home Warranty has the fastest, most professional, polite and caring customer service I have experienced in any home warranty program and I have dealt with several home programs. Choice also have the best service providers as while. Thank you Choice for all you do.

Due to a family emergency I had to cancel the appt. I received a call from GMW about the appointment and I advised that I would be canceling the work order. While I never met him he seemed to be friendly and most willing to come check out the problem on a Sunday. I don't have anything negative to say about this particular vendor. The problem seems to have corrected itself. Thanks!

I have had a very good experience with Choice Home Warranty. It gives me peace of mind when things break / don't work. I have used this company every year. In fact, I just requested service today for another item not working. At the very worst, I break even on my investment. At the best, I have saved hundreds of dollars, at the minimum.

This entire claim process from start to finish is fast easy. It’s not hassle. They find the contractors to fix the issues and you can sit back and not worry about a thing!!! The techs are reliable, communicative and honest!!!

My only incentive for writing this review is to stop someone from wasting their time and money with this company. It’s been so frustrating it’s to the point of being comical. I currently have two claims open. One I made 8 weeks ago for my oven, still waiting for it to be fixed. The other is for my furnace. No heat in February is not safe but it continues to drag on much longer than it should. An apology from the company is so empty and meaningless. Please don’t waste your time and money.

The job that the gentleman did fixed the problem. I was very pleased with his work. It took very little time and he explained to me what the problem was and that sometimes the bars get rusted. He told me what to do as far as not getting anything too close to the wires because they can overheat and I really appreciate it his advice and his service.

Had great service, did his repair service excellent. He was on time. He loved his job. I would Recommend Choice warranty to my friends and family. Very happy with the service. We will be With this company for a long time to really like. So thank you for having such a good plan for people