Choice Home Warranty Reviews

The technician was prompt and knowledgeable and respectful. After his analysis he let me know what to expect so not to leave me in the dark. I don’t know what else to say except if I ever have issues with refrigeration I’d definitely contact them again.

I have called on Monday morning that my water heater is leaking and a technician came the next day to get all the info and pictures to send to CHW. Claim was approved for water heater to be replaced. Here it is 5 days later and still no reply.

Technician was very professional, and knew exactly what was wrong. Immediately replaced worn out piece. The air conditioner started working right away. He was right on time also, plus he called to inform us when he would be here.

Tech that came out was great, but Choice was not. My stove stopped working. Based on the tax feedback, choice decided to replace the whole unit. They offered me about $390. You can't find stove for that price. After several days of waiting for someone to call me back, finally spoke with my case manager. You had the wrong details for my stove. But even with the correct information, the best you could do was $490. You still can't buy a gas stove for that price. And shame on me for maybe not asking questions about the full contract. But apparently you will only pay for a product that is equivalent to but not the same is what I have, and you will pay the wholesale price that you have negotiated with your vendors, not the price that consumers have to pay to buy a product on any given day. Which means I am short $500 to buy a new stove and I still have to find and pay someone to install it.

Technician scheduled to arrive between 11 and 3, showed up around 1 which is unusual for my luck. He fixed the problem right away and was gone. He was very polite and knowledgeable, went right to work, couldn’t ask for anything better.

Great service and knowledgeable. Plumber took time to analyze the kitchen sink clogging and slow drainage. I would highly recommend this company to resolve any plumbing needs. Plumber was on time and was able to resolve the problem quickly. Excellent!!!

We had several issues occur at once - disposal, refrigerator and washing machine. I completed the form online. Technicians came out the same day. Highly recommend Choice. Extremely responsive. Service people are very friendly, quiet and get the work done right the first time.

Will know better about repair in a few days but it looks like he did a good job. Very knowledgeable and personable. Thanks Justin. I would definitely call for him if the need arises. I don't know what else I can say but a good job. Good job Nick.

Custom Service person I spoke with was very knowledgeable, professional, friendly, was great with assisting me with my HVAC. Took the time of explaining to me the process for this particular repair. Again I would most definitely recommend Choice Home Warranty.

I will ask CHW to be fair to me who have been a customer for a number of years! The CHW technician diagnosed problem with my circuit box which actually had been diagnosed by a reputable AC/electrical co. Here in ATL already because the AC kept tripping. The CHW tech informed me that the circuits were burned throughout the box and for that reason the box needed to be replaced which Aces Electrical alerted CHW to. The diagnosis was made on Friday, 4/22. It took CHW until 4/27/22 to render a decision of denial for a reason, water damage, completely different than what tech stated above. The tech continues to deny that he saw water damage. He thought the claim would be approved. Although CHW claimed that it took them days to notify decision due to needing more pictures, Ace Electrical never came back to inspect the box nor take pictures. So there were no additional pictures. Neither had any water damage been identified!

I am so glad that I have Choice Home Warranty. Choice Home Warranty has saved me thousands of dollars over the years. I have appliances replaced and repaired because of the excellent coverage that I have with the total plan. Choice Home Warranty is highly recommended if you are a homeowner.

First time using Choice Warranty. The request to fix my dishwasher was immediately responded to and the technician sent to do the job was very knowledgeable. He described what caused the issue, fixed it and even offered to sanitize my dishwasher.

Technician was professional and did a good job. He was done quickly and had part with him so only one trip was needed. He even gave me advice on how to keep my AC units running better with more efficiently, and ways to save money with the AC unit and heat.

Hose Bibbs in Warranty is not the same as a plumber definition. Hose Bibbs-as defined by The Backyard Pros, as an essential bit of plumbing that most homeowners expect to have on the outside of their house. Located on the side or rear of the home, this faucet makes outdoor fun and gardening easy and convenient.

Akeem assisted me today and was extremely helpful. He resolved my current issue. I was very satisfied. Jerry with Home Care Appliances is very thorough. Excellent customer service! Keep him as long as you can. Hard worker. He was very reassuring they would get the problem resolved.

Cynthia was very well versed in the options available. As being a senior person, and disabled I can not do regular maintenance. I worked as an auto tech for 35 years, so I used to be able to do almost all my own work. Cynthia was able to guide me thru a fixed income policy. She was able to answer all my questions and still got me a great deal as far as I'm concerned.

We had a circuit breaker that was out BUT showed on. When he came he fixed that and also the garbage disposal outlet that went crazy during this episode. He was very professional, efficient and polite. He is a very good electrician to have on your team.

I put the claim in at 6:43am and didn't see a contractor until the next day. I went a day and a half without a kitchen sink. American Shield gets you a contractor right away. They need to get a least a few more contractors. Thankfully, it wasn't a heater or air conditioner. The people I talked to on the phone were very nice and professional. I've been with the company for a while. I'm glad I don't need them for more serious claims.

The first plumber never showed up at my house and never communicated with me prior to the self-cancellation. It took several days to locate a substitute. He showed up on time, explained the problem, took the necessary pictures, and replaced the flushing mechanism with professional competence, efficiency, and courtesy.

Called at 8am Today and was told a manager would call me back, it’s now 5pm, great service I think not! I not sure what else to do to receive a call back. Obviously you feel that I’m not worth the time. Maybe I picked the wrong warranty company.

The man was good and he was very courteous. I was very happy with his work. He was very fast and did a good job. He finish his work under a half a hour. The repair company made a speedy appointment and it was made.

Representative that assisted us was very professional and helped us put the quote together and we opted to new policy with Choice Home Warranty. Looking forward to great experience with CHW over the coming year. Thanks for your assistance in getting us set up with our new home warranty

Technicians were on time, knowledgeable, clean and respectful of my space and time. The repair was completed in less than thirty minutes. I would recommend this Choice Home warranty company and Safa Garage Door to anyone! I've just renewed my policy for an additional year!

Adam was very nice and professional. Be happy you have him as a employee.. He spoke with understanding, and if what he said his sales will follow him. So now we hope all goes well. And we will tell our friends on the service

Quick and efficient service. Very quick to respond and we do not have to wait as long for service. I would recommend this to family and friends. This warranty has helped me and my family for the last 6 years.

The repairperson..."Eric"...was very knowledgeable, courteous, and helpful. After accurately diagnosing the problem he then was informed that the faulty "Motherboard" was no longer made or available. Your company then offered me a very acceptable buyout dollar amount for my LG washer, which I accepted. I was then told the sum being paid to me will arrive within 30 days of today...4-28-22.

Choice Warranty was very prompt with my claim providing all information needed without me having to follow up. The job was assigned to Sassaman, tech Anthony did a excellent job, explained all work performed in detailed. Would highly recommend. Thank you.

The customer service rep (Leslie?) was very helpful and concerned of my needs. She took accurate information of my issues and assured me I would be contacted shortly by a repair company. This is my first time using your service so hoping for the best experience! Thank you!

Filed a claim concerning my garbage disposal. Received email confirmation and had a tech assigned within 36 hrs. Everything went very well. I have a greater peace of mind knowing when I need their assistance, they are responsive to my needs.

My sink was backed up and CHW dispatched Anytime Home service and they came out and cleared the clog within minutes. KC was the technician and he did an excellent job. Thank you KC. I will definitely recommend your business to everyone I know.

We had problems with our dishwasher. We called our home warranty and the same day had an email scheduling an appointment. The repairman was very knowledgeable. We were very pleased with his evaluation and remedy. We heartily recommend Choice Home Warranty.

Other than the automatic system I got a real live person and they were very helpful. They answered all my questions. The accent was a little difficult to pick up but we got through it. Overall The representative was very helpful.

Called to service my refrigerator that had the interior lights out. Everything was done on app & such a breeze. I got my appointment initially set for 34 days later but they contacted me & stopped by a day earlier. Technician was a nice professional gentlemen. He took picture of what was wrong & had to order the part. He will be back in 3 days to finish the job. Overall everything has worked efficiently up to now. Very happy with service. Thank you.

My dryer went out and my A/C was not cooling. I called CW to submit two tickets and was told I would receive a call within 24 hrs. I actual received a call from the tech for my dryer the same day. We scheduled a time and he was on time to look at my dryer for two minutes. He stated, "CW is not going to fix it and going to offer you money purchase another." He was correct. CW gave me $335 to replace (2009). Now the A/C tech did not call to inform he was coming but, I was home and expecting to wait all day for the Dryer repairman. The Tech was awesome. They fix the problem and my A/C is cooling. Thank you CW for your quick response and the Techs who came out. I purchased a new Washer/Dryer and have cool house. Let me be clear $335 did not purchased a dryer.

I have been with Choice Home Warranty for a short period of time and there has been excellent response to the claims I have filed. I highly recommend this company if you are looking for a home warranty company. I am also happy with the low fee of $65.00 per claim.

Omar was very thorough with his plumbing skills and he knew the issues immediately after seeing and was very fast. He also cleaned up well after he was done fixing the issue. I would definitely recommend Omar to any knowns looking for plumbing services. He arrived within the appointment window and was very professional.

Walt

Orlando came to my house on time and was able to fix the problem extremely quickly after another tech could not. He messaged me the issue and a description of what he did to fix it. He was more reliable and capable than any technician we have had so far. Thank you Orlando.

As was my first experience when the technician submits a claim this department looks for any way to deny the claim, twist words or even flat out lie. Then it’s like pulling teeth to get with anyone. If you cannot get with a escalation representative for a week or more then you need more people and that speaks volumes how bad your approval dept. is.

So far Choice Warranty has been very good and has had all work completed. I have not needed a replacement as of yet. They have responded very fast to all of my appliance issues. The contractors have been very good.

Tech was thorough and explained what he did, very professional. Was able to come out two days after we filed our claim which we thought was very good time frame. He even was early than what our appointment was for, he called ahead and communicated with us. He didn't do anything extra that wasn't needed like some companies have done in the past.

The technician that Home Choice sent diagnosed that there was a leak at the evaporator coil and that it needs replacement and Home Choice did not approve the repair. Instead, they are opting to just add more Freon to a leaking system which does not fix the problem and will cause many more days of heat and mystery.

Got a call before service guy came. He was very professional and described the issue and fix in detail. It was a simple fix. Just a rusted clamp replacement. I am happy to say problem solved, washer not leaking anymore.

The last technician who was at my home said that he broke a wire in the cooktop and would need to come back to repair it. I have not received an email or phone call to setup his return to fix the problem. I hope I will not need to pay another 85.00 fee and that the repairman who comes over next will be able to properly fix my cooktop. Thank you.

I have heard stories from friends and families about home warranties. This naturally gave me pause. My experience with CHW since purchasing my policy last year has changed my opinion. The GK Technician was very professional and explained everything as he completed his work. I was advised of my alternatives in effecting this repair.

We recently had a starting problem with our dishwasher. Upon filing the claim, we were attended to the next day, by a competent repairman who diagnosed, and fixed our non-starting problem. A great prompt response, and overall service! Thank you.

The drain plug on the Pool Pump housing broke off and tried to drain the pool. It took too long to get the repair authorized because Choice had trouble getting their contractor to respond. My recent experiences cause me to conclude the Choice spends more effort trying to deny claims than in expediting them.

The process to make a new claim was very simple and I was notified immediately that it was filed. Also, it did not take long to get an appt confirmed. My only question would be “when and how do I pay the service fee?”

The technician showed up on schedule and assessed the situation and explained the procedure that he was required to follow. Choice home warranty emailed me and stated that I would be responsible for $300.00 but they didn’t give me a breakdown of what the charge was for.

Job was well done. Technician was very knowledgeable. He was on time. I am very happy to have Choice Home Warranty. I recommend this warranty to every home. Very affordable monthly charge. Yes very satisfied. I will never change my insurance.

My pipe in the basement that leads to the outside that connects to the hose. Burst on the inside and leaking into the basement and behind my electrical panel. Technician told me to take picture and text him. Now have to wait a week for an arrival. Have a garden. Guess things are not important to everyone.

This review is prior to the repair. We sent the request in and received texts stating when the repair man would be here. It was very efficient, they gave us the name of the company, and I have no doubts that the repair will be fine!

Two weeks after call and two technician visits, you declined to repair water heater? Poor response time left my family without hot water. You don’t keep your word. I subsequently purchased a new unit and installed it myself! Well you stole my money (85.00). If heater wasn’t broken I wouldn’t have contacted you. I didn’t need a tech to confirm what was obvious.

I placed my claim on Saturday. The appointment was scheduled really quickly. By Monday morning my issue was taken care of. The plumber came out, took resolved our issue, and allowed an easy payment through Zelle. Thanks Thelonious J for saving us from an even larger issue and making the transaction super easy!!

Plumber said I need thermostat and lower element. He would have to have tank empty. Choice said it was all maintenance. Will not cover any amount. I’m paying for something I’m not getting. Very disappointed. Do not want to deal with company again.

Gary the person that I talked to was very helpful in answering all my questions, pleasant to talk to. Explaining the warranty and the most discounts available. To me. Hope my experience will be as good as the sign up.

The gentleman that came was Haitian and very hard to understand. He seemed very nervous. I was able to remove the plug to my toaster from the outlet but the plug was damaged. I now have to have the toaster wired for a new plug.

My fridge began making a very loud buzzing. I called Home Choice immediately. That day I had an appointment set for the next week. Repair man was friendly, quick and informative and got the job done. Thankful I took out my policy. Fast and easy to use,

Tech contacted me for when I could meet him. Meeting and service call was a professional meeting. Tech was very knowledgeable about issue and took his job serious and done what needed to be done thorough and quickly. The problem was diagnosed and explained to me

I was with your company for years and only submitted two claims. They both were denied for the exact same reason. My AC had corrosion which was not true and nothing close to what the technician who came out here stated. The technician was polite and nice. I had no issue with him. My issue was with the customer service given and the reason for my claim denial. This was my 2nd time using the warranty in years and to be treated rudely and laughed at on the phone I just went and cancelled. What a waste of money for years.

The sales person was very professional and explained to me all the ways I could save money. He took the time to ask me certain questions like having a senior citizen in my house which helped me save even more money. I will probably tell other people about Choice Home Warranty.

Representatives Seemed as if know explanation. Was accurate and clear. Rep was kind and patient. Let's see if after I use service to further give more rate on my experience so I have no more to say at this time.

I placed an order on 4/21/22. The vendor never showed. After at least 4 calls to cust svc. I was provided another vendor who did come on 4/25 only to get from CHW that they denied the water heater claim. I had shut the water off to my home 4/ 21 so I spend days without water before being told I had to get my own water heater which I could have done 4/21/22. Why do I have CHW???!!! I did have my water heater replaced on 4/25 and filed an appeal to the claim. I don't recall the last time I received anything from CHW and had to fight for that. It is NOT customer friendly that you have farmed out your customer service to the Philippines and that managers do not have to speak with customers. Terrible experience.

I had an appointment within a few days. The repairman was on time. Fixed the garbage disposal quickly. Was friendly, didn't make a mess. I would use this company again and tell my friends about this company. I thought he did a good job.

Brandon demonstrated awesome customer service and sales skills. I was happy when he mention the veteran discount on top of the promotional discount. It is wonderful to know that Choice Home Warranty takes care of America's Veterans who have sacrificed for this country. Thank you!

Purchased home warranty. Very happy with the representative I initially talked with at the time when I purchased the home warranty. Next morning received a follow-up call and this representative zi was also very happy with. Both reps were very polite, informative, knowledgeable and patient. After speaking with other warranty companies we felt we made the right decision in deciding on Choice Home Warranty.

My choice home warranty is up for renewal. I received a call from one sales rep. We discussed my options and I agreed to renew and provided them with the date. I subsequently received another call from another SR and they wanted to know about my renewal I advised them it would be paid on the date previously provided. He got very pushy and wanted to know if he extended the warranty could I pay NOW, when I said no, he very sarcastically said "Well, we will call you back on Friday, goodbye." I haven't had to call for services during my first year, and I'm wondering if the service department is as rude as the sales team. I certainly hope not!!!! Not happy at all with the Sales team.

Was really happy with five star those guys are awesome. They did good work. Very kind and respectful. They sure knew what they were doing in fixing my plumbing problem. Your company is awesome. Staff was very helpful to meeting our needs. Was fast to respond to problems we were having. If you need a home warranty company Choice is the best. They stand behind what they say.

The representative charged me without my confirmation with plan and addresses. I requested to cancel the charges and send me emails regarding all different plans. I have 6 houses but he wrote 4 houses with wrong addresses. This is a not appropriate procedures.

Tech Jerrad was awesome! Incredibly polite and professional and thorough in his work. Extremely satisfied with Choice Home Warranty and 5 Star tech service! Highly recommend Choice Home Warranty, they have always gone above and beyond for me! Thanks for such a quick and excellent response.

Choice HW sent an electrician to repair my microwave back in Dec. and I didn’t have to wait long. My microwave was functioning after. Then I had another claim. My toilet is not flushing properly. Same thing, they sent plumber within 1-2 days and problem was taken care of.

Reported my dryer not working and within a day I received an appt confirmation for a serviceman to take a look at it and fix it. Very satisfied with the response and ease of reporting with CHW. Would definitely recommend.

I was helped in a professional manner and all of my questions were answered. The person who helped me enroll was very helpful with matching my coverage on my previous home warranty policy. Would definitely rate my experience in enrolling 10/10.

Inspectors were informative, friendly and answered our questions in a manner that we understood. We were pleased that they will also be the individuals who will be doing the actual replacement of our old AC unit and look forward to their return visit.

The experience was good. The technician was polite and answered my questions. He found the problem, ordered the part and set an appointment to come back to repair my washer. He said the problem was the motherboard needed replaced. I offered cash for the service call and he told me when he returned he would collect the fee and it needed to be a check.

It takes too long to get repairs/replacements. My claims never offered a repair. The replacement takes at least 30 days. It only covers a fraction of what it takes to replace the the item. If you buy upper line appliances and you need repair/replacement. You will have to come out of pocket to add to the low amount that Choice will give you. Also you will have replaced the item before you get anything from Choice.

I was surprised to get a call from "Kurt" as I was reading email from Choice Home Warranty! Kind of scary how we are being watched and never know by whom!?... Anyway he made it very easy to take advantage of a sale price and gave me a senior discount and appropriate discount for not having central AC. Already I have more peace of mind to have this coverage for all my appliances since none of them are new. Automatic payments helped me to be able to afford this on my budget. made my day today and very pleasant experience with Karl. Immediately received my contract in email.

Dealing with Home Choice warranty has been one of the worst experiences I've ever had. They told me they have improved their customer service, technicians. They haven't. They're horrible. I can't even get stuff done on a timely manner. Your customer service Associates don't understand English thoroughly or speak English thoroughly. When you ask for somebody that can actually speak English they hang up on you. Very rude. Would not recommend this company at all. She never went back for this company. I'm going to get an attorney and sue the hell out of them I guess because I can't get satisfaction at all.

Your website is difficult to navigate and one of the last messages I received left no choice other than to accept the offer by Choice and nowhere else to go on the website. If by choice by management, this is dishonest at best and needs to be addressed. Once I received a communication from Choice on 4/22/22 which explained in great detail how a dedicated person would be assigned to my case in one (1) business day, I had to call the dedicated person on 4/26/22 to establish contact. This person, I found to be dedicated to Choice's replacement number and really didn't listen to me. Overall, I feel that I would renew with Choice. The review guidelines site was a joke.

The technician informed me that he couldn't repair my leaky faucet because it's a Moen and Moen products have lifetime warranties. And even though he did nothing he couldn't return my $60.00 check. It would have been much more convenient for me if he could have repaired it when he was here. It seems like a scam to me! Since I have $60.00 infested I will call when I get the part....but never again!

He was very efficient. He came on time. He was very polite. Answered all questions. Extremely helpful. He made sure the job was well done, and explained the issues. I would definitely recommend this company. I would recommend the technician that came also.

Checked everything, fridge had been repaired 2 months ago but failed again. This tech found several problems that prior person didn't even look at. It would have failed again if he hadn't gotten to the main problem. Very thorough and professional. Would recommend him for any appliance repair.

Our Tech was very friendly and Fast. He cleaned up his mess and made sure everything was working properly. He did not try to hurry and leave. I would recommend him to anybody. The appliance now works like new. His expertise showed he knew right where to look for the problem.

I was told by a Choice rep. that Choice Home Warranty only pays for labor cost on the replacement of the furnace so I have to buy my furnace. It’s more than 1500 dollars. I can go to my home insurance. Get it for less than that.

Once our service tech came he was in and out. He was efficient. Checked everything and resolved the issue! Travel time was a concern and scheduling conflicts but ultimately satisfied with the service. We hope if there is ever another issue with our unit that we have the same technician.

Today, I purchased a home warranty from Choice Home warranty. I spoke with Mr ** and received great communication and appears to be a great deal for my home.,No pressure to purchase. I look forward to working with this company and sharing this with my family and friends. I pray that the company lived up to the 5 stars.

Just purchased to the Total package plan in late February and this was my first time using the service. It took about 36 hours to get someone assigned and then I had to call to schedule a time that actually worked for me, as they initially just give you a time. Contractor fixed the plumbing problem so so far, so good.

I have three warranties with Choice. My personal house, my grandmother's home and a condo and that should tell everyone how happy I am with Choice. They have always been there when I needed them. I am always telling family and friends about Choice warranty company and how happy I am I have a contract.

I just signed up with Choice Home Warranty and "honest" Abe was a pleasure to speak to. Very informative and searched for the Best deal we could get. I got all my questions answered and feel confident in my decision. I had a home warranty before, but premiums kept going up every year. Choice home warranty company has a super sweet deal for seniors to where the premium will not go up. Make sure you check that out.

I paid for your service and I called twice and both times I paid for a technician to come out and both times you denied my claim so what am I paying for. You hunted me down for my money and I get nothing in return. You are a scam and are not trustworthy. No wonder you been sue for almost 800 million dollars it should have been.

He had been here on an early call (due to me contacting an the incorrect warranty company). He received the text that I had cancelled the night before so he left without hearing the telltale 'knock" of the icemaker. Once he heard the 'knock' he retrieve and installed a new icemaker. Cleaned up, took a picture of my check and was on his way. A perfect visit .. In, out and problem fixed.

I needed to change the times on our appointment as we weren't going to be home on the 0800-1200....I was very flustered since I didn't know what to do or how to do it....Then (when all else fails READ) I was on your web site and started reading and saw where it said RESCHEDULE and I actually could read and follow instructions and it worked...Honestly why can't more companies follow your guidelines so people like me can not feel like an idiot...Thank You.

Choice comes thru on claims, but could be a little more up on their techs that work for Choice, being their techs do not make timely reports to get customer claims finish in a fair amount of time. Otherwise having a home warranty coverage contract is worth the wait, Thanks Choice.

Choice responded quickly to my request for warranty service on my heating and cooling system. Elite heating and air from Cleveland TN responded with a day for service. Tech was thorough and talked me thru his findings which were way different from what the tech from another company had diagnosed. Bottom line I couldn't be happier with the service I received.

My air conditioning went out at the house and I filed a claim. Home warranty got back with me quickly and set me up an appointment. The house is back to being cool and all is happy. Thank you for the help.

He was very polite and appeared to be knowledgeable in the technical aspects of dryer maintenance. My only complaint would be how long it takes to get parts in. But that's not the technician's fault. I cannot rate the actual repair. That hasn't occurred as of this writing.

Sears did a great job. I would not recommend Choice Home Warranty to anyone purchasing a home. I was offered $547 to replace a front loading HE washing machine. The cost of a similar machine is twice the amount offered. The turnaround from the day I filed the claim and I am able to speak with case manager is 11 days. All that time I am expected to go without an appliances

I was on the phone for over 30 minutes with Nathan. Just wanted info but this gentleman was a relentless high-pressure salesperson. The call started okay but as we progressed the pressure started to increase. I currently have a home warranty with another company I am not happy with and after searching the internet it seems like they were fairly well rated. Ultimately I signed a contract after they gave me a contract at price that was $200 less than their initial offer but the whole experience was unpleasant.

Considerate, professional, efficient service from good people. They did a great job and I would highly recommend them. Also Choice Home Warranty has been my Warranty company for about 8 years, no disappointments at all. Could not be more pleased with my experience.

I was looking at changing to Choice from a different company. I was please with the customer service I received. They were not pushy and took time to answer all my questions. I am hopeful that this service will continue since I made the switch.

Gina, the agent I spoke to was very knowledgeable and could answer all my questions. That was like a breath of fresh air compared to dealing with various other companies and customer service reps from a whole line of other businesses. They looked for the best deal and additional savings for me. My contracts starts today and I hope the service is as good as my phone experience!

I just signed up today after seeing a commercial and deciding I probably should have a policy like this. It was easy to buy a policy and understand the terms, but the second I put my phone number into the form, they called over and over. SEVEN TIMES! I was in the middle of signing up, why call me over and over? I could see if I didn't end up buying, then call tomorrow to try and hook me. The incessant calls almost prevented me from going through with the purchase.

It has been weeks now since the repairman was here to look at our water heater. I receive 2-4 emails each day to tell me that the parts are ordered, but nothing to tell me when they are actually going to come and fix the heater. We could have replaced it ourselves weeks ago, but that's not what we are paying for.

Although your rates are the best the agent that assisted me was very short, pushy and not very informative. If the rates and offer wasn’t what it is, I wouldn’t have signed up with this company. Very unpleasant experience.

The was good, informative and brief. The overall experience can only be measured after service is required. The sales person did a thorough job of explaining what was to be covered, what my options were and what the time line was to begin coverage.

We had a pipe that was clogged. Water was everywhere.. Carpet, hardwoods. The technician came out and he made sure everything was done correctly. He’s the best and I hope everyone gets him when dealing with pipe work. I appreciate him doing a great job.

I have had Choice Warranty for several years and not one time have they let me down. This time I called about my air conditioner not working good. They immediately sent someone out to see what was wrong and they fixed it. I am a widow lady and can’t do much myself and I am really glad that I have Choice Warranty.

My washer broke. Choice was good in finding a repair person who responded promptly. The washer was old so repair parts were not available. Choice then provided compensation toward a new washer and did this in a timely fashion. My one complaint - the compensation offered did not correspond to the cost of a new machine of the same quality. I am happy for the help and the timeliness of the response.

He came on time and found my dryer problem and ordered the part. It was good service. He will return and install when the part arrives. The service has always been good with Choice Warranty, and they are reasonably priced.

On time and knew what he was doing. Professional attitude, clean in appearance, found the problem with my HVAC system quickly and repaired quickly. Had no issues with this service repairman. Would recommend him to a friend. Thank you for quickly repairing my HVAC System.

We are hoping that the settlement will come as fast as the tech services. We need another microwave asap. John was a very considerate young man with great knowledge. We're trusting we can get everything taken care of very soon as this is a rental house.

Toby was professional and courteous from stepping from his truck to driving away. He seemed knowledgeable and answered all our questions to our satisfaction. We are looking forward to him returning to replace our AC/heat pump since it has been approved through CHW. My first experience with CHW and so far, a very good one. I will be happy to recommend to friends and neighbors.

TE heating element error code was addressed and fixed. But then once we tested the washer, we discovered an issue with the inner tub and he helped us understand the new issue and come to the resolution of needing a new washer. Great service and communication despite the frustrating issues!

The service was very prompt. The technician did a great job. The only problem was with the method of reporting the problem. We had a difficult time with the automated phone system. Information had to be repeated several times. The system apparently did not get our e mail and phone no correct. The service person commented that he was unable to contact us due to both being incorrect. We are very glad he kept the appt inspire of inability to call before coming. He was very nice and found the problem.

I was hesitant about joining another Home Warranty after having American Home Shield over 7 years. When my Air Conditioning System went out AHS told me they couldn’t replace because a part was missing. This is after they serviced my system for years so I canceled service. Choice sent out Iron Mountain Plumbing and they did an excellent job replacing my faucet in kitchen sink.

Scott was very professional and very nice. Did a great job!! I would definitely recommend Hoffman Plumbing. He knew the exact issue up front and knew what to do! I recommend Choice Warranty. It’s fast and easy to issue a claim.

Repairman was very knowledgeable. Arrived when expected. Quick to find the problem. Cleaned up everything before he left. Explained everything to me and what to expect. Would highly recommend him. Set up appointment when he would return to install ordered parts. Was very efficient.

Extremely satisfied. The technician was prompt and professional. He arrived, assessed the matter and immediately went about taking care of things. I could not be more satisfied and would definitely recommend him to anyone else. This is my second experience with this particular contractor, and I wish there were more professionals out here like him.

He came on time and decided the microwave needed to be replaced. We heard immediately. I do not like the 30day wait. I was hoping to get it done that day. Instead I have to wait up to 30 days to get the Lowe's email and then I can proceed.

Filing a claim was and has always been easy. Not completely satisfied with the time it takes to get claim approved and repair completed, but....overall, we are glad we have CHW. Note, not all claims we had in the past took so long, just be prepared if they do.

I appreciate all of the service provided to me. Everyone responded in a timely manner to resolve my issues. Thank you all for your help. You made this process easy and helpful. The response time was great & technician was awesome.

Customer service was great. Timeline for hearing back from Choice Warranty regarding a repair company was in the same day I made the called for service. The tech was very respectful. He took his time to explain the issue, the cause and the repair need. The timeline for the repair to be completed was in two days which was reasonable being that he came to check my refrigerator on a Saturday evening parts were ready on Monday to complete the service. I love the timeline. It's so important for my busy schedule.

I asked for a person I had already talked with. She was not in the office. I had left a message for her to return my call. (Amy **). Instead, Sam called me and was very pushy. I kept telling him I did not think he was fair to not let the original person I talked with get my sale. His name was Sam.

My experience was friend and respected. As I was filling out my information online, I received a call from the CHW Sales Team. I was stocked and surprise. The up sale was great, and I paid for 6 years optional coverage.

The technician came out and ordered the parts necessary. The parts came in the mail this week. Now I need to see if someone returns tomorrow as I was told. Have not received a call yet. But overall satisfied with work so far.

I really am pleased with the quality of service. They are very polite and professional, and set up appointments for someone to come out in a speedy time! And the service people are always polite and courteous. I was telling all my friends and family about the company!

Claim 154126015 was filed & Tony from Morgan Plumbing came Thursday, 04\21\22 to see to my hot water heater. He advised he felt it needed to be examined by an electrician. I asked if there would be an additional $85 fee & he advised no as it would be under the same claim. I called & spoke with Stefanie on 04\21\22 @ 4:17pm inquiring as to how we needed to proceed. She advised she would need to create a "task" for an electrical technician to come check the issue. Stefanie provided me the Claim #**. She advised there would be an $85 fee. I asked why & she advised because it is a separate claim.

The claim was my first after having the plan for almost a year. The claim was handled promptly and efficiently. The technician was prompt, diligent, professional and remedied the problem. You can't ask for better service than Choice provided. The experience helped me to decide to continue the warranty plan.

I had to call 3 times to have someone come out and look at our hot water heater. All 3 technicians told us it was old and needed to be replaced. By the time we called on our last technician, the hot water heater would not even stay on. After the 3rd technician submitted the paperwork, it was denied. I know you gave a reason and for me to look at the paperwork. It was just 3 different copays and then a denial. Pretty frustrating.

The ventilation line from the kitchen sink broke due to corrosion and age. It’s a cast iron pipe, it’s very old and corroded through. The plumbing company you assigned concluded that the pipe broke due to normal wear and tear. Choice denied the claim. By looking at the pictures sent by the inspection, claiming the pipe didn’t have enough support, which was never mentioned by the plumber. Which determined it broke due to normal wear. I escalated the claim and was advised by the claim agent that she would return my call that same day. This was a week ago. I called Choice and asked for a call back twice, and on both occasions was told that they would send message to the claim rep. Assigned to my claim for a return call. I’m still waiting. I’m very disappointed with your company.

Light bulb in canned light exploded three weeks ago. Electrician came out two days after claim submitted, said he would have to get approval for the work, took my money and never returned. After no results in calling Choice, placed another claim that was scheduled from 11-3 today. Have been home all day and no contractor. Received notice of “not home” and would to resubmit claim. Called Choice and was told I’d have to pay the $65 again for new claim.

The claims I filed were either declined or I was never followed up with. Very unhappy, I was going to renew my policy for another year but not now. Very poor follow up and communication if I ever received any In The first place.

Had a discrepancy over monthly charge, and co-payment for service, that I was promised when I first signed up for Choice Home Warranty. Your agent took care of the problem and my quoted price was restored. He was very friendly and helpful.

The claim was refused because it is a fixture. The undersigned does not agree, because the part needed to be replaced is not part of the fixture, but a part of the electrical system that operates the system. Therefore the claim that was denied should be reviewed.

We checked out many sites on the internet. Looked at all the information and looked up all the information sent to us by Choice and for once everything matched. The only differences were the price quotes. I got a more expensive price quote than our daughter did. Not sure why.

My kitchen refrigerator quit cooling on fridge side. CHW was very responsive, fast and helpful to address my claim. I am extremely satisfied with their claims team, supervisor, contractor and options to fix/replace the refrigerator. I have been a Choice Home Warranty customer for decades and couldn't be happier. They do what they say, and are quick to resolve claims and satisfy their customers.

The person that I dealt with was very thorough and polite, but most importantly there was no language barrier. Had there been a language barrier, I would not have signed up. I appreciated the review of service I would be entitled to and the low deductible cost for service.

I would never use this company again. Our dishwasher broke. The company decided to replace it rather than repair it. The max they would give us is $246 as replacement value. The cheapest model we can find at Lowes is $600. They will not budge or compromise.

On my last claim the response time was very quick. As well, the company rep called in advance with an estimated time of arrival. Also the techs who was assigned was professional and did the job correctly. I’m glad I had Choice Home Warranty to help.

I just signed with Choice Home Warranty. I wasn't going to sign, as this was a perfunctory call to gather information, but your representative Loay really understood accountability, and personal relationships and spoke to my specific issues. I ended up signing four properties for six years. If this first interaction is any indication, the next six years should be a great deal easier than the last six. Thanks again Loay.

I have two policies for two houses. One house I had to update information which was taken care of. I submitted a claim for my house in Florida which was promptly processed. The house in Georgia and Florida have two separate policies. The home in Georgia had a claim which was taken care of.

Claim Date: 04/18/2022 Appliance Plumbing System. Issue Leak in house - Wall Last Time Working 04/18/22. I made a new request because the damage to the plumbing remains and they have not responded to me.

I called today to put in a claim and the person was able to have a tech come the next day. Excellent service. The call was handled professionally and quickly. I would highly recommend this company to anyone who owns a home and would like peace of mind.

The process was longer than expected. I had a telephone meeting with a lady, sorry forget name, who keep calling my wife number instead of the number I gave her. But once I explained the appliance that need to be replaced, she took care of sending it.

I have recommended this program to multiple people and it has already saved us a LOT of money on household repairs. Anytime I put in a claim, they are quick to respond and the issue is resolved. During my last claim on my furnace, I got a response within minutes and the technician was at my house and fixed the issue the next day. The best part was that the repair was a covered issue and all I paid was the copay! Great service!!

Waiting for the washer to get fixed, but the technician went to the property within 24 hours and received approval within 24 hours. Appointment to get the machine fixed within few days. Technician has an appointment on 4/27. Will find out how it went in a few days.

I would have rated the experience a 5 if not for the slow start. It took several days to get a tech assigned. That said, the tech assigned (Jimmy Jones Handyman Services) was excellent at diagnosing and getting temporary heat working. Hopefully, the rest of the process will be equally as good.

I noticed a faint smell of gas. I called the gas company and they sent a tech out immediately. The Gas South tech discovered a gas leak and turned off the gas. I submitted a claim immediately. The dispatched tech was there the next day. The claim was accepted and the needful part was ordered. The part was installed 2 days after the claim submission. Thanks for getting this issue taken care of so quickly!

How do you allow a family with children and pets go without A/C in TEXAS for THREE WEEKS???? I paid $475.00 immediately once I was notified of my portion out of pocket… still nothing! I would not recommend this company EVER!

I am very pleased with the service I have received from Choice Warranty. I have had four different problems with appliances and garage door. Each time I had a technician appointment within an hour. All I can do is give them praise.

We have had CHW for about a year and every claim seems harder than the last. Our dishwasher broke and they wanted to pay us in a LOWE'S credit for about 1/4 the price of a new one. Our furnace stopped working when it was -5 below zero out and they said the tech was not allowed to fix it when they came out. They denied the claim saying there was moisture around when there was none. The tech just said the fan motor broke and needed to be replaced, nothing about moisture because our basement was very dry. Only after calling my realtor and her calling the company did the company agree to fix it after we have been without heat for a week in the middle of winter. It only cost $380 to fix it and they tried to find a false reason not to.

I requested my repair/replace on Mon. Appt for Friday. That was great, no emergency. Received a call Tuesday, said the repair person was finished early & could by in 10 minutes. Perfect. Replaced garbage disposal quicky & was a pleasant experience all the way around.

Faulty water heater is leaking water, which has been assessed as a possible incomplete combustion, which could eventually lead to carbon monoxide leakage. How could this company be deny this type of claim? A faulty furnace had the same problem and it was replaced. Please explain your twist in the policy.

I started to enroll online and decided to call and Spoke with Elliot who was very informative and was able to save me more money on the Warranty. He also informed me of the referral program which I will be doing so. Thank you and glad I enrolled.

The technicians ran diagnostics tests on my furnace. The filter was checked with instructions to change them monthly. The furnace was cleaned and instructions were explained for upkeep. Any questions I had were answered. The Service Technicians were prompt, professional and eager to work.

Prompt arrival by service person. Part on order which was told to me at the time updates provided by email. Email described status. Very professional and the fact that I am getting the emails is very helpful.

I had requested for service 6 times and only in one occasion they have approved the service. So after I spent $60 x 6 = $360, I was able to get service ONLY ONE TIME. I am going to ask for the refund of the remaining of my contract.

Wolly did a great job in determining my microwave could not be fixed. He explained what part was broken and how it couldn’t be repaired. He was responsive in calling back and was on time when he came to my home.

I filed a claim with CHW and they immediately tried to reach a vendor to diagnose and make repairs. Vendor were slow to respond. CHW email me to contact a local vendor - no responses. I ended up watching Youtube videos and repairing myself before food spoiled. Cancelled the claim.

Thank you for reaching out and allowing me to be a part of CHW family. The joining was delightful and pleasant respectful and was able to understand full detail of services you provide. Thanks much! I made my first affordable sign up payment and I have 4 kids and Covid19 has made so much everything go up. I'm glad to have an affordable rate on something for a change.

First time filing a claim... and I was pleasantly surprised how easy the process was and how smoothly it went. They took care of everything. Contacting a local company, setting up a time and date. And then emailing me of all the details. I had a repair done the following day. So my first experience was a positive one!! Would highly recommend.

First plumber was a no show, no call. Second plumber would not return calls and Appt was set five days from the first Appt. We’ve been over a week with issues, plumbers refuse to communicate, have voice mails that will not even take a message. With an 83 year old senior in the house, a few days without working toilets can be dealt with, over a week is not acceptable! When I sent text message to second plumber to confirm and try to ask if a sooner appointment could be done all I got was text message back to take the Appt or call for another plumber and later appointment. We are not happy with how Choice is working for us. We picked Choice over others but now thinking it was not the best move. Neighbors are asking how things are… not thinking about telling them good reviews.

So far it has been really great. I submitted claim and one hour later was contacted by repair company. they came out that day and were on time professional and quick. Determined the issue and have already set up fix-it appointment. This issue is not completed so I cannot confirm final review but for now it's going good.

The electrician was prompt, courteous, and professional. He was extremely thorough in his troubleshooting and explanation. He was detailed in his approach, and I felt confident in his ability. I would definitely recommend this technician to other homeowners. The technician was also very neat, and conscious of safety. He wore a face covering the entire time he was at my home. In this day and age, safety is paramount, and it impressed me that the technician was conscious of safety.

To call for a claim is pretty efficient, I got the services next day. The technician is very good and knowledgeable. However, I have not yet to hear from the company of the result of my claim. Looks like it’s unfinished.

Buying a policy was quick, easy and was explained well. The representative was very helpful and answered all questions I had. Great service, friendly and took into account that I was a front line worker. It was nice to be appreciated.

Have had a couple of issues and Choice Home Warranty was quick to respond and set me up with the proper contractor. In both cases the contractor was professional and handled the problem quickly and efficiently. Was very satisfied and the problem was resolved.

My experience with Michele was very pleasant. She was bright and cheery while being very professional and obviously very knowledgeable in her job. It's always a pleasure doing business with one like her. She should be commended for her work for you.

I believe the sales rep said his name was Alvin. He was very friendly and did a great job. My only concern is that he quoted me a service call fee of $65 if I took a multi-year plan, and my contract email says $75. Can we get that fixed?

Technician was great, Choice Home denial based on other issues makes the coverage crap and not worth it. You can’t deny coverage based on preexisting conditions when you have no idea when issues started. This makes coverage and repairs a sham.

This company goes above and beyond to dismiss claims. The technicians that they outsource from other companies are great (as you’ll see from my other review). JUST USE THE OTHER COMPANIES with the good technicians. Communication with the claims department is difficult because any response you get will be minimal with the intent to redirect you until you no longer pursue the claim. I done this for months with the assistance of my technician and still got terrible service. Ultimately you’d be better off uninsured and saving for emergencies than purchasing a policy from Choice Home Warranty. This is my experience from 2021 to 2022

Mr. Andre ** is an Excellent Representative. Patient, knowledgeable, respectful, no hard sale. He answered every question & concern. Became a customer due to good coverage & his good manners. Pleased card info was simply name, number, & expiration date. Thank you.

I applied online to Choice Home Warranty after reading reviews of their #1 rating. Within minutes I received a call from Mcnphee ** explaining the plans offered. He was very thorough with explaining both plans and I appreciated Mcnphee's patience and taking the time to answer any and all questions that I had. Afterwards I got the full protection plan. Mcnphee was exceptional at explaining the company's best practices and that along with the reviews and his calm and patience explaining the plans were a main reason why I became apart of the CHW family.

Alvin was incredibly knowledgeable and courteous. I am grateful that he answered the phone and spent a lengthy amount of time walking me through the details, before I selected a plan of coverage and a plan of payment. Having such dedicated, professional, and thoughtful employees is helping Choice Home Warranty's business/public relations.

To Whom It May Concern, As per my contract agreement, any unused portion of my contract may be refunded if not used. We have been very unhappy with your ability to respond to our heat/air outage. Our unit went out on the 26th of March and it has finally been fixed today, April 24. The technician is disgruntled because you are making it difficult for him to reclaim his fees. Due to your negligence and difficulty to work with we are cancelling our plan as of today April 24, 2022. We have prepaid for a 6 year plan and are looking to recover all our money paid except coverage for months January through April 2022.

Tech rep was great. Did a fine job. Would recommend them to all. Were on time. Went right to work. Repair was done effectively and were on the road by noon. This is the 3rd time I’ve had CHW come to my house and am satisfied every time.

I have not needed to utilize Choice Home Warranty as of yet. The customer service has been excellent to date. If a claim is as good as customer service is, then I am locked into the best warranty program there is!

Warranty claim was unbelievably smooth and almost fully automated. Responses were prompt, and support was excellent. We reached out to our sales contact, Amanda, and she helped walk us through the whole process on the website and get us set up on a Saturday! She’s amazing. She answered every question we had, and literally walked a step-by-step through the various pages. We are so happy with the service and support.

We had a booster pump go out on our pool. CHW sent out a pool company who confirmed that the pump was bad and informed that they had to get approval from CHW before they could proceed. This is normal. After a day or so the contractor informed us that they had the approval to replace the pump motor and set a time for the repairs. However, the day of the scheduled repair they informed us, after stating they had the motor, that they could not find the motor and it would take a while to locate one, but they could replace the entire pump for an additional cost of some $150. Being without the pump for more than a week we were left with no choice but to cave in to the additional cost. This is just wrong!

It was very Quick and painless. Came in and explained what was fixed and got the AC working again within minutes. Very satisfied with the work that was done and would recommend this company to anyone that would ask.

We were very pleased with the service we received. We called the company on Thursday evening and had our dryer repaired and ready for use the following morning. Service like this is very rare these days and we are very grateful for that, and for the pleasant, professional gentleman who came to our home.

We used our warranty for the first time this week after our garbage disposal stopped working. I submitted a claim on Monday, a plumber was here on Thursday and the disposal was replaced by Friday. The process was painless and smooth!

Michelle was clear, friendly, professional, and easy to understand. She made it easy to sign on with just two plans to choose from. She answered all my questions. She mentioned the 1 month free option and my payment options. Thank you Michelle.

I was extremely pleased with the quick turnaround and the service. The reason my rating is only a 4 is because I never received a call from the vendor to let me know who they were and when I could expect them. When I received a phone call 8:30 am the next morning saying he was at the door regarding the icemaker I was shocked. I didn't know the company or who the technician was. Communication just through email is not good, there should also be a phone call. When I called in, the representative asked for the best number to reach me and that I should receive a call within 4 hours. As you can see that did not happen. There is too much going on these days for that not to happen. Other that I was extremely pleased.

I purchased this home 6 months ago and shortly after the first month water was backing up from my sink and garbage disposal into the dishwasher. The response was quick and the technician fixed the problem quickly. Now it's five months later and there was a leak from my attic, the AC unit stopped working and a ceiling fan stopped working. Everything has been scheduled/resolved quickly. Thanks to CHW.

I submitted a call for a microwave issue. They were very quick to respond and issue was fixed. Two days later and same issue came back. They once again were quick to respond and they even sent technician back and I didn't have to pay since it was still the original issue. Issue was once again corrected and all seemed fine. Roughly 8 weeks later the issue returned. They were again quick to respond and issue was fixed but the part that failed was same part that failed before. I was required to pay the service fee which I feel is still connected to the original issue. I'm glad issue was fixed but not pleased that I was required to pay the service fee since it was still original issue and 8 weeks isn't a great amount of time. I am pleased with the speed of which a technician is dispatched but I will probably explore my options once this year's contract is up.

Refrigerator ice maker was fixed. The guys were on time as they said. They were very professional. I'll call them again if I have a problem. If I have a problem with my ice maker I call them and they will come back and fix the problem. If not they will replace the ice maker for me.

They were friendly, kind, attentive and seemed to care about the problem I was having. After talking about the problem for a few minutes, he knew exactly what the problem was and fixed it. They did not leave until they were sure we were happy. I would recommend them to anyone and I would definitely use them again.

This service went Above and beyond. My technician was On time, super friendly, and very patient with inquiries made. He multiple attempts to resolve matter until it was right. Had warranty service before but nothing like this one. Happy I changed.

We received prompt service with Choice and they sent an appliance repairman out that I really liked. He was friendly and professional and quick to determine the issue. Choice followed up immediately and helped us resolve our problems. Overall was great service!

Service calls handled quickly with an assignment of service company assigned and communicated the same day. The service people that have been sent have been more than satisfactory. So glad I switched from Amazon to Choice. I am impressed with the service and followup!

I will not rate you with a star your company is unworthy of that. We have been trying to get this issue resolved since Jan 18, 2022 with no results on your part. We are already out the money to have it looked at and have the estimate for the repair that you also have and still nothing has been fixed. I will be making a complaint with the BBB. The 7 that I rated for the tech was the only because it was the tech we hired