Choice Home Warranty Reviews

My claim was for a refrigerator and to fix it would be costly. The result of my claim was handled in a very timely manner. The claim amount was fair. I can’t wait to shop for a new refrigerator. Thank you CHW for your service.

Problem of iced over freezer promptly repaired by professional serviceman. Very happy with service. He fixed frig and cleaned up water and ice on floor when he finished. Had call back promptly after filing claim. Will use him again.

The repair was efficient and successful. The repair was made in a timely manner. Would highly recommend them. I have not had any further problems with the plugs. The repair was made within a week and I would recommend Choice Home.

The technician was very prompt and consistent with his work. He look at the work; saw the issue, went out and got the material necessary for the job and was back in a timely manner and finished the job. Kudos.

I contacted Choice Home Warranty about some plumbing and electrical problems in my home. The plumber came the next day in the late afternoon to see first and will come back the following day to work on it. The following day, he came and fixed the problems. GREAT JOB! Except one item that he needed to use the "drain snake," for the shower drainage. With that, I needed to call the office. I tried to call the office several times and left messages. Just need to finish the job!

Older microwave needed to be repaired. Tech checked and confirmed magnetron was bad and could be repaired but due to age decision by CHW offered replace the microwave. I choose to accept a cash payment instead. I have been very pleased with the overall claim and the professional people I dealt with.

The person who helped with our questions and provided answers was very helpful. I am encouraged enough that I purchased the contract to lock in the price for life! He was professional and in fact asked us questions we had not thought of to ask.

I had AHS before and the monthly charge and deductible were really high and they took forever to make a decision about anything. Choice is inexpensive and fast about decisions made. We did need a new washer and I got an email within an hour saying they were going to send me money and how much. I also shop at Home Depot, not Lowe's, so they were able to send a check instead of a gift card. Their customer service was fast and easy too.

I called on a Sunday and was surprised that my application to get a new home warranty service could be handled at the weekend. The man I spoke with was helpful and pleasant. He explained a few things which needed clarification. The policy was on sale, so I was extra fortunate. I would recommend this company and this product to anyone.

I have had my dryer for 5 years... It was only used under normal wear and tear but we were denied coverage. It was very disappointing to learn they would not cover the repair. I will be cancelling my policy since it doesn't seem to help cover anything.

We had a normal wear and tear damage to the piping from a tub. The technician was great, on time, professional and courteous. He submitted the claim which was rejected by Choice Home Warranty for no reason. They even mentioned that normal wear and tear is covered yet still denied our claim with no reasonable explanation.

I noticed fridge not cooling at 2 PM and called my Choice home warranty for a claim. By 6 PM I received a confirmation and call from technician to schedule time for repair. The technician arrived within 30 minutes and fixed the problem. He was professional and fast. Awesome service!!!

Wonderful experience. They were were prompt in processing the claim. It was my furnace break down and was worried with the cold weather. Normally it takes time to get tech out. But they scheduled a technician immediately and are in the process of ordering stuff immediately. Am glad that I got this warranty from Choice. I would strongly recommend Choice Home Warranty.

Service request was easy and fast. Great quality! I put in my request on a Friday. Received my email quickly with an update. Then a fast follow email with the schedule. My issue and service was resolved the very next day on Saturday.

I love talking with them. When you a problem they are there for you. They listens and they will help you. I'm proud to say this is a dedicated and loyal company. Proud to be a customer. Thank you. God Bless.

I appreciate the fact that he understood and didn't pressure me into an annual payment at this time, no.

We called Choice home warranty for a plumbing related issue. They scheduled us a time on Thursday, but we needed emergency service, which needed to be addressed ASAP. There was no way to cancel the request online, so we called the company assigned to the claim and left a message. The company called on Thursday and said they were on the way. I stated that I had already left a message at the office to cancel. They said they never got it. I was surprised that choice home warranty sent me an email stating that I missed my service appointment….

Anna was very helpful with helping me to understand things. I have dyslexia and recently diagnosed with macular degeneration. I felt that I could trust her and the information that she gave. She agreed for me to do this on a trial basis as I am not sure it will be a good fit for me. I am on a very strict budget and so will have to see. Thank you.

I was contacted via phone 10 minutes after inquiring online. 20 minutes later my home and pool were covered. My veterans discount sealed the deal. It wasn't the standard 10%. First company that made me feel like my service was truly appreciated via military discount. Now we will wait and see If I ever have to use the services and how that turns out. I will review and rate that if it ever happens.

They made the appointment and it was fast and relatively inexpensive compared to the cost I would have had had I called a plumber. I have had Choice Warranty for over 5 years and they always fix or replace what is broken.

I was very impressed with the information that the agent gave me. He took the time to answer my questions pertaining to the various procedures in place, with respect to customer needs. I look forward to doing business with Choice warranty in the future.

Great service. Problem fixed in seventy two hours. Great service technician. Would use again. Fixed problem. We had appointment scheduled within 25 hours. They escalated our problem and it was fixed. Would recommend. No issues. Good communication and return communication.

Myles **, helped me and my wife find exactly what we were looking for much lower than the price we previously paying, hoping not to ever have to use it. Was assured what would be covered if the time came. Thanks!

I just purchased a Home Warranty Package. I was very happy with not only the package, but I could save even more if I had the resources. This seems like a great company. Check them out. You will not be disappointed. They cover EVERYTHING, including outside plumbing.

It was so easy to set up claims. Rep was very nice and guide me to save money. She made everything very easy and I rcvd appt day and time within 24hrs. She ed me what will be next if don’t fix something.

We had a leak under the sink on Saturday and by Monday the plumber was here and fixed the leak. It was not an emergency, but a slow leak, which ruined our disposal. Replaced in a jiffy. Thank goodness for our home warranty.

I want to know why I was charged an additional $150 by the technician for his "supplies" (which you would not cover). Makes no sense that you pay for the repair he did w/out paying for the supplies he used to do the repair.

I have had the opportunity to have CHW send techs for 2 different jobs. I'm very satisfied with each tech. Customer service at CHW is excellent. We booked one tech for one of the jobs and the scheduling was too far out, so CHW quickly sent a new one.

We called to check the current prices and renew our existing warranty policy. While the price had increased somewhat, we still felt that the policy was worth the peace of mind. The only negative experience was that the salesman was very pushy and would not take no for an answer when insisting that we should renew for either 3 or 6 years and pay the full price up front. During these economically uncertain times with the highest inflation rates in the last forty years, we did not want to pay that much at this time. When he realized that we would not succumb to his high-pressure tactics, he opted to end the call without giving us a confirmation number or a simple thank you for your business.

I was please with Customer Service (Phone and Online). All experience has been positive. I did not have to try and get the name of the company calling on us. It was available immediately online with all the information I needed. T companies that accepted the service call did a great job with follow-up and completely the job at hand. I am happy I changed to Choice Warranty.

CHW has taken great care and I been with them past 3 years nearly. And have made total of 2 claims till now. And made a claim for microwave and was given $191. To have it installed itself cost avg of $140. And after having a tech come in and them not providing the product themself since it was to be replaced they offered cash and I mentioned them even the cheaper one is $300 if they could consider At least a installation cost since they go by product wholesale price as what would cost them fair enough. But if they can’t provide the product and have to pay for the tech visit for what?? They should be able to Install too as I paid the deduction for the visit charge. Or be offered installation cost as 3 years is a long time to be with 1 company and not be respected for the loyalty.

The technician was great. He/we hoped Choice would fund the repair since we liked our washer. Choice said, "No, we'll replace it," but then gave us a ridiculous low-ball offer that wouldn't even reimburse us 50% on an el cheapo replacement model. It's now several months later, we bought a new washer costing well over 3X what Choice's offer was. We are still waiting to settle. Choice's "we'll replace it" policy apparently comes with strings & caveats that were never explained in their sign-with-us literature. It feels like a bait-and-switch scheme.

I found the repairman, very nice, friendly and very professional. He answered my questions and addressed the problem. He was very experienced and quickly got to work and analyzed the problems. He explained how the repair process would be handled with Choice Home Warranty.

Had a tenant complain about a stove not heating properly, first I made an online request for service, it was easy and quick to do, they assigned someone almost immediately, very surprised by this since I had read horrible things about Choice. Technician showed up in the given timeframe, he was very communicative and friendly. He replaced the burners on the stove without a hassle. We are very pleased with choice for now.

These home warranty companies are a scam and look for loopholes to not cover anything. Salespeople promise the moon and then reality hits home when you try and stay on top of minor repairs before they turn into full-fledged major problems. The technician was fantastic but I would never recommend this home warranty company to anyone. Greedy people.

We had one technician come to our home and after he diagnosed the issue, canceled and could not come back. We had another technician scheduled which he never called or came by. Finally, home defense took the job, diagnose the issue and made proper recommendations. They were professional and did an awesome job. Thank you.

The technician that came to our house did his job well. When he called Choice Home Warranty, the representative kept putting him on hold and asking him the same questions over and over. He was on the phone for 45 minutes and never got an answer for our problem. After being on hold again for 20 minutes, the tech had to leave for his next appointment. He said other warranty companies had the problem resolved in 5 minutes, he was very surprised at how your company reacted to our issue. My son called your company to ask what was going on and we could hardly understand the rep's English. He offered us a cash settlement over email that will not replace our appliance that cannot be fixed. We finally accepted it because we cannot afford to pay another technician to look at it.

The request was answered quickly and a service person contacted and dispatched within 24 hours to repair my broken dishwasher. Safety protocols were used- mask and covers for shoes, and the service repair person cleaned up and explained the problem and how it was repaired.

Customer service was patient and thorough in assisting customer. She went over the call of duty and explained every step of the process. I called initially because of a bad experience and lack of communication. However, she was very apologetic about my previous experience and agreed to try her best to resolve my situation to the best of her abilities.

The election was on time and very courteous. He went through all of our breakers and one look like it wasn't tripped but he reset it and all was good. The only thing that my husband is upset about is that he has been promised a written policy. We were told it was in the mail 6 or 7 days ago.

I’ve had work done with this company a few times and this was by far the best interaction. I am very happy with the customer experience this time, and appreciated the transparency and straight forward communication. I was apprehensive at first, but they’ve made this transaction very professional, they’ve gone above and beyond, and made me feel valuable.

Superb customer service. She provided the information I needed to change my warranty company. Her positive and informative attitude was exactly what I needed to cancel with AHS. I could understand everything she was saying without any issues. I really appreciate her help in this matter as she is a valuable asset to your company.

I used them for my lake house last year and did not need to use them as nothing broke. However, peace of mind was always nice to have. I let my warranty expire and had a plumbing issue and electrical issue so that is the reason I have re-inrolled.

CHW pays for nothing. I had a leaking water heater reported to CHW and initially was told it was not covered only the electrical portion was covered. I immediately told them I wanted to cancel my newly renewed policy and was sent to the resolution department, where I was told yes my water heater was totally covered I was then offered a reimbursement option which I opted for to replace my water heater. This allowed me to get a reputable company near me. I was told how to do the claim, That company came to my house gave me the bill which I uploaded on to the CHW site but what was offered was half of the replacement cost.

The customer service representative was very knowledgeable and helpful. He helped me get a great deal for 6 years so I don't have to worry about repairs around my home. I have used Choice before on my previous home and was very happy to cover my new home. Choice home warranty is absolutely fantastic. I will always cover my homes with Choice Home Warranty.

I'm not happy at all with the process of the claim for replacement of my kitchen cooktop, Choice warranty is not installing my new cooktop, they rather give me the cost of replacement which is $371 leaving me instead of installing a new one claiming they don't pay to install only to replace, this is not a cooktop/oven combo that I can just plug in the wall. I have two separate appliances a wall oven and a cooktop that sits in the counter space that cut off for it. For me to go buy the item and hire a licenced electrician to do the job it's going to cost me an arm and a leg. It should be replaced and installed by your technician at no cost to me. I hope you can cover the labor to replace my appliance.

Fast service. My only concern is that certain issues should be treated with more of an urgency (ie, home heater, water heater, emergency plumbing issues). The agent that I talked to over the phone did not have a clue with the status of my case. She knew as much information as I knew by just looking online. She had no sense of urgency or concerned about my issue.

This claim was handled very quickly, and I was allowed to use a local plumber because Choice Home Warranty could not get anyone to come for a couple of days. I filed a claim, and they will reimburse me the cost of the service that I had done less the $75 deductible.

The repair lady from Sears was very polite and knowledgeable and knew exactly what our problem was and repaired it. We would recommend her to anyone. She is an asset to their company. Our refrigerator is working fine and no leaks.

Apricot Handyman went above and beyond to fix our problem. We were very satisfied. We were unable to be there at appointment time had no problem rescheduling. He came Friday evening and got our problem approved then returned on Saturday and fixed the problem.

The repairman was prepared, professional, and very personable. I highly recommend this technician and his company for their promptness and professionalism.. This was a nice change from the "professional" who was supposed to fix our oven - which is still broken a month later. I hope the oven will fare as well in the near future,.

Timer on my Whirlpool dryer was not working. It needed replacement. Your customer service department was very professional with helping me. The tech arrived on time. He was very professional and pleasant. The tech explained what he was doing to repair the dryer. He was very pleasant and knowledgeable. Mr. ** represented your company well.

Our Air conditioner had a freon leak,, and they said it was our fault, and would not pay for it. When our contract is up, we will not renew with you, and I have contacted the Better Business Bureau and Department of Consumer Affairs. Why do I have aa contract, if you are not going to cover it?

We have a hybrid water heater, as soon as the first vendor identified they could not resolve the issue they quickly worked back through Choice to have a new vendor come out. Choice is so quick to have issues resolved which is great for the customer.

Purchased as a gift for house warming. Veterans discount, Five yr policy with sixth year free. $65 per service call. Future renewal and service fees at same annual rate. Crazy fast call back. Easiest sale your representative has ever had. Looking forward to a long relationship.

Choice denied the coverage for exhaust fan repairing (motor broken, even contract clearly stated motor is covered). Requested case review. Looks like it categorized the exhaust fan as appliance. Do not know if that should considered as appliance. Where and how the "appliance" is defined? Wiki said, "A small domestic appliance, also known as a small electric appliance or minor appliance or simply a small appliance, small domestic or small electric, is a portable or semi-portable machine, generally used on table-tops, counter-tops or other platforms, to accomplish a household task." Exhaust fan is NOT an appliance.

I absolutely love Choice Home Warranty service, when placing a claim it's easy, simple and quick. This is my second year to have choice home warranty and it is the best home warranty out there. The quotes are very reasonable, the sales representatives help you in every way they can.

Professional and courteous during the visit. The serviceman was on time. The company was prompt in response to the evaluation. I would recommend them to others. The next claim is being re-evaluated for completeness of evaluation. They too were prompt in their response to my concerns.

Larry was very respectful and knowledgeable to keep us inform on what was wrong with our washer and dryer. I would sincerely recommend him for other jobs as well. Larry also cleaned the mess up after his jobs and if he found any money, socks or items under the washer or dryer he informed us of his findings. Great Job Larry!

Luke ** was very helpful in finding the best price available for our household, a good burper too! Funny, I had received text messages from “Jen”, only to discover she’s artificially generated. Thanks Jen!

Otis from Payne and Sons is professional and honest. He was kind, too. He fixed the issue with the HVAC. I appreciate his character and skillset, as this is rare. I will call him again if needed and highly recommend him.

Very friendly, polite, and he fixed my dryer issue quickly. A few questions and checks and the service man was able to diagnose the issue and even had the right little part with him. So pleased with this service experience!

Problem with heater. Called Choice Home Warranty and they were literally out to the house the next day. Fixed the furnace and had heat by that afternoon. Great job, quick service. Technician was awesome. Would absolutely recommend Choice Home Warranty to anyone.

Great, prompt, reliable service. Always within the window, confirms the day before. Calls 20 to 30 min prior to arrival. Just wish Choice would provide decision to repair/replace promptly! Often takes a few days from appointment to make a decision whether to start replacement process or get parts ordered for repair.

Mark arrived at my home at the agreed-upon time, he had plastic booties with him, and diagnosed the problem quickly. I would recommend the company, Najico. Mark explained that I should call him promptly if I have any further issues. Thus far, I have had positive experiences with Choice Home Warranty technicians, and I recommend them to homeowners.

Tech was great but does not 'work' for the warranty company which I would not recommend. Warranty did not want to cover my AC panel or thermostat, which is now correctly working. I would not choose this warranty. The salesperson was extremely pushy and used ridiculous sales tactics to entice a 6 year warranty even after I told him no several times.

Traci ** was able to help me find the coverage I needed and was able to give me a military discount. She was very friendly, professional and informative. I look forward to working with her. And I look forward to good service as my old Warranty company has gone downhill.

It says water heater is covered, all components, excluding storage tank. Unsure what a water heater is except to store the water. I am very dissatisfied and would like an explanation before I cancel my plan. My neighbor had the same issue and it was covered with his plan. I don’t understand, I’m a senior and had to put out of pocket, after paying co pay, why have a warranty?

When I returned to my park model Friday I found my HVAC inop. No heat or cooling coming from unit. I notified Choice Home Warranty with my problem. They have an appointment made for my repairs. They are prompt and courteous.

I don’t like being hounded. Felt like I was dealing with a car salesman. Very pushy and could hear the rudeness in his voice. I made it clear the first time he called my granddaughter was ill and I couldn’t talk and he ran over my comment and went into his sales pitch. Then when I called back in he said I hung up on him prior. My granddaughter was in surgery. Shopping for stuff was the last thing on my mind.. I will try this and see if this is the right company for me.

The plumber came to fix our leaky toilet. Very professional. Explained everything he did and showed me the troubled parts. Was quick to answer questions. Was very kind to make sure I clearly understood what he did to rectify the situation. Would refer them to anyone for their plumbing needs.

The communication and the salesperson were great with explaining her company offer and was what I've been looking for regarding home warranty. The salesperson patience and understanding were just enough to help me decide. Thanks a lot for your offer.

We woke up to the sound of water trickling and found a flood in kitchen. Turned water off and cleaned up. Could not tell looking under sink, which pipe was leaking. Went to Choice online and filed claim under plumbing. (You have to choose a category.) Long story short. Plumber came out, very cheerful and checked it out. Said garbage disposal sprung a leak, now mind you there was a small leak in a pipe, but nothing to cause flood. He informed us that we had to open a new ticket for garbage disposal. Another $75.00!!! Does not seem fair to pay again!

I like talking to a sales representative. He explained all the details within the policy, especially on how I can save money. I like the way he represent his company. He is awesome and very respectable. I will definitely recommend Home Choice Warranty to all my friends.

The lady was friendly and very polite. She took care of the claim in minutes. This is my first claim and she was helpful. It’s a claim for my refrigerator and my stove. I would recommend this company to everyone. Reasonable rates.

The Tech was very polite, meticulous and professional. He diagnosed and located all the problems rather quickly and fixed them. He also made a valuable recommendation for preventative maintenance. So far everything he fixed is still working well. Would definitely use him again.

Dear Sir, I made a poor decision in consenting to buy the home warranty program. I called to cancel within 90 minutes and the lady I spoke with was able to cancel but informed me she would not credit my visa card for thirty days. She was extremely rude and hung up on me.

When our furnace motor went out I called Choice and they immediately had someone contact me regarding the issue. They were here in less than one day. After the technician left the next morning Choice sent me an email with the date and time the repair would happen.

Louis was very pleasant, he came in, got the job done and I am very pleased with the work he performed. I would recommend a family member for this plan as well. He went over and beyond to get the job done right.

Repair was not done as promised even though I received an email stating that a technician would be out to finish the job. When I called CHW I had to speak to three customer service people before being told that it was a mistake that the email was sent out, and that it was authorized and they were waiting for a part. This is the time of year when a ventilation system is needed and for it to take over a week to fix is unacceptable.

I have been with Sears Home Warranty company for over 20yrs, as of lately their service has declined. I went online in search for a new company and Home Choice Warranty has a 9.3 rating, so I'm now a member. Little advice Mason customer service agent who set up my policy plan need to slow down a bit, he was talking too fast, fyi, great customer service starts with that department. Thanks.

I was very pleased with the Sears serviceman who came about my dishwasher. Now it's Choice's time to resolve this. I have had Choice as my home warranty company for several years now. The last time they chose to replace my washer it took weeks for me to receive their check and then it was about half of what a simple washer cost. I am expecting better turnaround this time.

Very easy form to place the claim. An appointment was given right away. The following day the technician called to advise me that he was on his way. The technician was very knowledgeable and was able to diagnose and report back to the company what needed to be repaired. It will require another appointment to complete all the issues. Very satisfied with the smooth process up to now.

My shower drain stopped working and in a matter of a day it was fixed. So fast and easy and was my first claim so I am so happy with the ease and how fast it was taken care of. Would recommend to anyone!

I just signed up for Choice Home Warranty and I must say that Troy ** was very professional, kind and very knowledgeable about the warranty plan. I look forward to the experience and will spread the word about Choice Home Warranty.

I’ve been a part of Choice since I bought my home 5 years ago. Never had to use it until during covid. I needed a plumber and tried it. They were efficient in assigning one but I was not impressed with the provider. Recently I needed an electrician and a provider was assigned. This person was AMAZING and he didn’t try to make it what it wasn’t. Impress the heck out of me and made me wanna stick with Choice. I think whether you like it or not is based upon the quality and integrity of the service provider.

I had a problem with my refrigerator door dispenser and Choice immediately placed a service call order and will be paying for the parts and labor to fix a rather difficult to diagnose problem. I feel they were very professional and expeditious in solving the issue.

I had 2 service techs come to our home. One for kitchen appliances and one for garage door opener. Both very knowledgeable, professional and pleasant. The kitchen tech fully understood the issues and our needs for upscale appliances. The garage tech replace one part and with further diagnosis discovered the light bulbs were interfering with the transmission. Due to these experiences, I signed up for a 3 year plan.

The plumbing issue was resolved, however the plumber was not respectful of my belongings. He used my hand and face towels that were hanging up to wipe up water under the sink without asking. Before this was done, I offered him some shop towels I had for such uses. I had to throw those towels out!

Toilet working better than ever. All new fixtures. Very pleased with the service and Choice Home Warranty. The service plumber was very professional. I would call on them again. Thank you very much. Jeremy ** aka THE LOVE ARTIST @ PALM AIRE.

Choice warranty had someone at my house the same day I called. They were able to repair the item and I had "Hot Water that night. If you don't have "Choice Warranty" you need to pick up your phone and call them today. Bill H

I would definitely recommend the tech Cody to anyone need his services. He is the best one CHW has ever sent out since I’ve had them!!! He called to let me know the time to expect him and very patient and listens to what you’re saying. Great customer service is very rare now but not with Cody..

The Choice Home Warranty representative, LaTasha **, was knowledgeable, professional, polite and very capable in explaining the new warranty and the related costs. She was an excellent representative of the company, one that the company should be proud to have in your employ.

I was quite surprised at the quick response to my Email concerning the issue I am having with my leaking water heater. I received an email from JMatthews about it & while I was in the basement checking on the issues to obtain information A call came in from Choice's office about it so I have my claim in now and waiting for the technician to arrive. I am sure since I received such a quick response to the claim I look for great results.

Man and his assistant showed up on time, quickly diagnosed the problem (capacitor) and replaced it with a part on hand. Total time here was just a few minutes. Very polite and accommodating. Got a couple of his cards to recommend to others. Oasis Air, Chris

The service company was very polite and fast. But as far as the warranty company. I am still waiting on my replacement gift cards. I am having use a laundry mat to wash my clothes which is costing me a lot of money. And the amount they are giving me to replace my washer won’t even cover half the price of a new washer so I’m still going to be paying a lot out of pocket again. I do not understand why it takes 30 days to send a e gift card to a customer and why a home warranty company makes a customer wait this long. It is ridiculous. I am very dissatisfied with this company. When I pay for a home warranty I do not expect to have to wait this long for service or replacement. This is bad business!!! I will not recommend you all to anyone and will probably not renew my contract!!!

The technician seemed to be professional from the time he called to the time he arrived. However, I wasn't home and my son and fiance should have made sure the washer was able to wash a load of clothes before paying the service fee and allowing Spencer to leave. I sent a text with picture of washer 3/9/22 still not working when I arrived home but still no reply!

The contract you sent me scheduled the work from 3 to 8 PM on 3-8-22. No one showed up on 3-8-22 and when I called them at 7:00PM they said I had the wrong date and their tech. was scheduled for 3-9-22. Somebody in your organization screwed up. This is hard to understand if you are a professional company.

My dad always had told me when purchasing a house to look into getting some kind of warranty and so I have been looking into one for a while. My experience went very well in talking with the agent and he was able to answer my questions. Looking forward to see what help they can provide if needed. Thanks.

Amazing company I've lived in my house for 2 years and they really take care of their customers. Had a issue with washer they sent someone out the very next day and it was fixed. Had a issue with my water heater took about a week to come out but they fixed that as well. Highly satisfied. Thanks CHW.

I claim my refrigerator ice maker not working, They contact right away to Home Sear services and take care same day. That I am not expectation. Bravo for Choice Home Warranty. They come twice because I am not at home.

Looking forward to the new policy. Thanks for all your help today. I have been with another home warranty company for 20+ years and decided to give you all a try instead. Service was fantastic and the rep was great!

I think Choice home warranty service is one of the best warranty company out there. So far my experience has been great and response was great and in-time. Could reach customer without much effort as opposed to several companies which was a nightmare. Hence I switched to choice home and they are doing good job so far.

I was offered $191 gift card to Lowe’s to replace my over the range microwave. When I told the case manager that Lowe’s didn’t have any over the range microwaves for that price, they offer to send a check in lieu of the Lowe’s gift card so that I could shop with another retailer that had more affordable pricing. I was satisfied with the resolution.

I have used Choice Home Warranty in the past and I will say that his time around has been a way better experience. Maurice from the customer service/sale department has been very resourceful, responsive and helpful. He assisted me with the purchase of my first plan and when I purchased my second plan the rep I spoke with had forgotten to send me my contract and Maurice was very prompt in sending it over to me as well as assisted me with a 3rd plan and gave his reassurance of sending an email if I have any issues or need assistance with any of my policies. Thank you for your patience and awesome customer service because they are hard to come by.

Courtney was excellent. She was thorough and good at her job! I appreciate her hard work and friendliness! Jason the person I spoke to on the phone was very polite as well. I recommend this company for all pool repairs!

Good process. Service people have done a good job and fast. Going to the website has been easy to follow to fill out a service request. The response time has been very good. In the email, the vendor name and contact info has been included so I could call and tighten up the appointment time.

7 Arrows Heating and Cooling was fast at getting to me and fixing the furnace. He had to get parts and it still didn't take him very long to get the part and replace it. He even found a leak and fixed that as well and my house was nice and warm soon after that. I would highly recommend him to anyone in need of heating and cooling issues.

I had another furnace guy who gave me an estimate for over $2000 to fix my furnace. I contacted Choice. The technician Choice sent was fantastic. Rather than a long report about a leak and need to replace the entire system, he checked the exhaust vent and discovered it was partially blocked. The air flow was limited. Thus the flame couldn't stay lit. Problem solved! Thank you! Thank you! Thank you!

I called Choice Home and they immediately put me through to new claims. Friendly is how they always are. I was given a claim number and told they would get a technician out to inspect my air conditioner situation as soon as possible. I am waiting for the confirmation email concerning that now. I am confident they will handle my concerns as diligently as possible.

Updated on 03/19/2022: Very friendly and did a great job. Quick and fix the day he came and was gone in about one hour. Gave me his business card and the information if I needed to contact him again. Replaced the defective part.

Customer service is excellent whether it is online or over the phone. Everyone is very happy and knowledgeable. I would recommend this company to others. I have only been with them for six months but it has been a good experience. Whenever I call with a problem with a vendor, they are quick to get back to me changes.

I am 68 years old with a sick husband. Do not have the energy to go on. Just gave up, accepted 650 for oven replacement and a broken microwave. Please think before you sign up.

CHW has been very fair and good to work with in taking care of the multiple issues that have come up recently in our home. I won’t ever go without a home warranty, and their coverage is very good. If the representative hasn’t been able to answer a question a resolution specialist has always been able to take care of it.

I was amazed that as I was completing the online inquiry, I received a call immediately from a representative to assist me and to answer any questions. I received subsequent calls from additional representatives which I found thrilling to know that a company would pay that kind of attention to ascertain a potential new customer. Within an hour, I happily agreed to the plan with the original representative.

I gave a 5 star earlier because the microwave was working when he tried it with water yesterday but today when I use it, it stopped working again. Just put in another claim but hope I don’t have to pay another $85.00 for service fee.

The technicians that Choice has come to my home have not done their best performing the work. Please get better techs for our area. I have had 2 techs for one job. The jobs were incomplete and had to pay service fee twice for the same job

Great Job! Thank you very much! He was on time and even went back to his office to get a part that he needed. Very conscientious. He made sure they were both working properly. He is a keeper for your company to use.

The technician was excellent, but the approval for repair was a bit slow in coming. He waited for a while, and just after he packed up and carried his tools to the truck approval was given. It took almost an hour for approval.

I very please with the response times and technician. However, the option for Lowe's gift card should not be the only option. I have checked Lowe's for a comparable freezer and Home Depot has one but Lowe's has quality and variety.

The service man who came was fine but going through your online dispatchers in NJ was horrible as they had no information if our problem was covered or how quickly we could get help. We ended up being denied by CHW and paying out of pocket. Most importantly the dispatch center did not seem to care if the issue was or was not an emergency.

My refrigerator broke down. Called to open a claim last Thursday, 3/3/2022, tech came the following day and hasn’t come back to fix my refrigerator almost has passed and we still have the problem. All our food went bad. Definitely will not recommend Choice to my friends.

These claims were submitted close together and both items were fixed quickly and to my satisfaction! The only feedback, my Sears technician to fix Fridge was scheduled without my knowledge and the technician showed up when I wasn't home. And the plumber did not have shoe covers. Aside from that, excellent service on both claims!

Tech was on time and ready. Resolved issue quickly and efficiently, the appointment was a bit later than expected but acceptable for the issue. Choice Warranty was quick to get the issue forwarded to a tech. But no way to establish an appointment with them.

Couldn't be happier. Kept me informed of arrival time. Worked quickly, efficiently and was a gentleman. I highly recommend True Garage Door Repair Inc. from Huntly IL. The door now works smoothly and the light works. I very pleased. I will be referring this company to my neighbors and friends.

Choice Home Warranty provided very quick response and also scheduled a next day appointment by sending a technician for examination. From my call to scheduling the appointment, I had experienced good service. I will refer Choice Home Warranty to my friends.

I was very impressed how quickly an appointment was made for my refrigerator to be checked and the technician was sent out the very next day. I liked him a lot and he did a very good job waiting on repairs at this time. Thank you.

Home inspected for new insurance and toilet supply line leak detected. I made online claim to CHW on 3/2/22 and problem fixed the following Tuesday as agreed in a professional & timely manner. Tech knew what he was doing and was in and out in 15 minutes. Have now satisfied requirements for new insurance as the problem detected by inspector repaired thanks to good response time from CHW. Thank you.

Updated on 03/24/2022: If you are talking about the tech, he was great. If you are talking about Choice??? I'm not sure yet. You offered to let me purchase new appliances for less than 1/3 of what they cost. I've always been given the full amount to purchase new appliances when they can't be fixed with the last company I had. This makes me very unhappy with your company. I'll update my review after I speak to one of your claims managers, if it's successful. My trash compactor has been inoperable for over a month and is now attracting bugs. I've asked for this to be repaired and now you want to pay me less than 1/3rd the price to have it replaced. Not cool, choice.

Garbage disposal was leaking. Phoned Choice Warranty and a plumber was on site and replaced the unit all in less than 24 hours. Plumber was extremely courteous and professional. Will certainly recommend the plumber (Tommy Rooter) and Choice Home Warranty.

System cutting off and on. So in the cold weather it would be cold and when it’s hot you will be hot. The room was very uncomfortable. We knew there was something wrong with the system. So we called to get some help.

The customer service department is less than stellar. The service request was submitted - next day got email to schedule own. Called you. Waited 45 min to speak to someone who told me 3 minutes earlier the claim had been assigned to someone other than who we wanted to use. They never showed for their appt.. Called again to get it to the correct plumber we had used previously. Was told it was handled.. Next email assigned to someone else. I would not recommend Choice warranty to anyone. Thankfully the water heater continued to work or we would have been without hot water for several days. The second plumber assigned was very thorough and I would recommend him to friends and family.

Water is running down the kitchen pipe into the basement when water is turned on from faucet. The plumber did the best he could do, but could not stop the water leak. The plumber stated the cast iron was old and it rusted out. Two holes were noticed in the pipe.

I have mixed feelings and emotions with Pioneer Overhead Door. My first conversation with the phone person was excellent, however, with the manager that came on after was not so pleasant. I suggested he tell me who was coming over and what phone number that person was using to tell me he was coming so I could insert his number in my phone contacts. I must have hit a button for he gave me a whole story why people should block or not block numbers. Not happy with his tirade. The service techs did come and took care of the problem and they were excellent. 100 % great. The only reason I gave them 4 stars was because of the owner. He needs to be a little more courteous with speaking to first time clients.

Excellent service. Friendly service tech and completed the job quickly and with no issues. Highly recommend Choice Home Warranty. (This home warranty is on our Florida home). Only $65 for service call and it would have cost me much more if I had to call a technician on my own.

An appt on Sat 6 Mar, not coordinated with Ness appl, stayed home all day no tech, Ness did not receive info on job until Saturday night (do not work on Sat and Sun). Another false appt on Monday (0630). Set the appt up with me. I had to call Ness to find out if they were coming to my house. Now I am being told my appliance is covered by my warranty. No, 10 year old Maytag. I have sent a copy of the warranty I researched with Maytag to Ness. (Not my responsibility). Currently waiting WEDNESDAY AM to find out if my washer is going to be repaired or replaced, cost of repair approx $ 1100.

The technician was very knowledgeable and pleasant to conversate with. He was very thorough. The visit and service was a very good. Not related to the service yesterday, someone from Choice Warranty called on at least 5 different occasions trying to sell me a Choice warranty. This was/is very annoying that my information is part of a cold calling system.

Exceptional service! The response to my call for service was immediate and the tech was out to my home the following day. I am so happy to have the warranty as the furnace stopped working the week after I closed on our home.

I was at work; however my husband was at home to meet them. They were in contact with him a couple of times and actually arrived much earlier than was the appointed time. Chris arrived, introduced himself, listened to what the issue was, started checking things right away. He was extremely proficient, professional, kind and cordial. He went outside to the unit, found the problem within a short time and within less than an hour was completely finished. We were very impressed with Chris & would definitely 100% recommend Fannon & Sons to everyone. More than happy!

After a couple of delays NOT Choices fault they got someone here and got it fixed. Great follow thru and updates were great. Just contacted online and boom it was advising me thru email updates. Always kept me in the loop. Thank you.

Easy to compare. Extra month bonus. Took all forms of payments and choice of payment plan. Coverage was easy to understand and extra coverage plans easy to understand. Exact coverage was explained. They were rated in the top three and cost and service charges were very competitive.

The test of time will determine my experience. The technician himself was a very friendly and respectful. He was on time and gave me a 30 minute call ahead before showing up. He showed me where the dishwasher was messed up at and showed me the repair after he was done.

My A/C died on the hottest day of the summer. It actually was the hottest day. When the company's rep came to my house, he found that it was one of the most expensive parts that had to be replaced. I knew he was giving me the best price that he could because his wife and I are good friends. I told him I wanted to call Choice Home Warranty first. He said, "You can call them but I doubt they'll cover it. You'd do better just putting aside the money each month." He was wrong. He talked to CHW directly. He told me he was going to get CHW. They also took care of a dryer fix for me, and my refrigerator fix.

The service request process was easy and smooth. However once the request was submitted I received very poor communication from CHW and from the contractor. Schedules were confused between CHW and the contractor more than twice, and I still don't have the service completed as of today. The contractor had to reschedule because he and I had different info from CHW regarding date and time. Scheduling appointments isn't rocket science. I expected far better communication and scheduling from CHW.

Great Service. Very prompt. Communication via email and phone was great. They communicated multiple times and made it very easier for me to connect to them. They answered all questions. They honored what I had last time and did better.

The salesman was totally obnoxious throughout the entire phone conversation. He lied to me on more than one occasion about the monthly charge. He absolutely did not have any listening skills. After telling him on more than one occasion that I did not want the 5 year plan, he continued to try to sell it. The salesman did not sell me the policy. I had already decided which company I would go along with.

Yes, I would absolutely recommend it to a friend! I received polite, concise information. He was very knowledgeable. He answered all questions and explained how it all worked. He filled me in on things I had questions about and I understood what he was telling me, so I am 100% satisfied with the service I received.

The company that came and fixed my service issue did a good job. They had to reschedule my service date but it didn't take long before they came out and reschedule the service... the fee to repair my issue was very fair.

Mike was extremely helpful and professional. Prices for two homes came in very reasonable. Will use them again in the near future. Five star rating. Will see how good of a deal I can work out with them on my new home.

It was an easy process. I pick the service company and agreed to pay for the service with Choice refunding my money within 30 days which they did. The bad part was I accidentally shredded the check. Waiting for another check. Thanks Choice.

I was told that with the new plans that they have, they fix everything covered, and don't have to be due to wear and tear no matter how long it has been been broken, we cover, if it is in the policy. Lied to get me to switch from the company that I had been with since 2010. Although a lot more expensive, they did do what they said, and I didn't have to wait weeks for assignments that never show up or call.

I have been a customer of Choice Home Warranty for many years. I have found them to be excellent in all areas. I have total faith in the service they provide. Recently I submitted a claim for a toilet repair. They were fast in processing my claim and in assigning a plumber specialist. The repair was excellent and fast. I would highly recommend to everyone.

GE Profile microwave works well, but LEDs are too dim to indicate functions or time. CHW arranged service call promptly. Technicians arrived promptly, opened the LED cover, and determined a new part must be ordered. The microwave is 13 years old, so the part is no longer available. CHW is now arranging to help us replace it.

I had Ness Appliance show up. He was on time, very knowledgeable and professional, found the leak and submitted it to Choice Warranty to be repaired or replaced. He did an outstanding job. Would recommend him for your repair needs

I believe the company that is coming to repair my system was here before and I told them (because I was in the ac business) that a new thermostat was needed and they said that it was ok. I do hope that they do the right thing this time. I not happy now about previous service call!!!

It was incredibly easy--I just sent the request for a claim for a light not working on a ceiling fan. I noted the problems I was having--I received an email 2 days later from the company that was contacted about the issue. An appointment was set up 2 days later for the technician to come out. The problem was corrected by the tech who was incredibly prompt, courteous and respectful. I paid my deductible and I received a receipt. I am very impressed and very pleased with my warranty company--I will be happy to recommend them to anyone.

The garage door was not going up and down properly. I called Choice and they sent out a technician who was very knowledgeable and the problem was resolved quickly and professionally. The technician was knowledgeable and he did a great job.

I am happy with customer service provided by claim specialist and Maurice **. Maurice is very professional and resolved my concern in timely manner. I will surely recommend my friends to Choice Home Warranty. Thanks for your support.

The technician came in and did a wonderful job, polite, thoughtful and courteous. Very professional. He was just polite, know what he was doing, went straight to work and did a wonderful job. I couldn’t be more happier. I wish all technicians were the same way.

Was unable to get heat from my boiler. For 2 days it was very cold in the house. I was not aware until late Friday night. Called as soon as I could. At first I was unable to get a response from either online or the phone. However, once I was able to contact someone my problem was addressed right away. I was given an appointment. I was able to have service on the weekend. It was fortunate for me that the weather cooperated. The service rep came in a timely manner; within the scheduled time. They were very efficient. I am confident that the problem is resolved. Heat is operating well.

I emailed my request on Sunday and the serviceman was here on Monday. He fixed the problem. I am extremely happy with Choice. (This was the first time I used this service.) We had a contract with another company that was transferred to us when we bought this condo. I took a week for anyone to make the service call. No comparison!!

The technician took a look and showed me the spring above my garage door had broken. Once he verified it was covered under my home warranty he replaced it. He also suggested I replace the door rollers since they were loose and wobbly. The additional cost made sense, so it was done. The door now operates smoothly and quietly.

Same day service was great. Choice is way better than AHS I used to have. The companies they use as well seem to better and more helpful. I recommend Choice to anyone who has a new or used home for coverage and peace of mind.

I appreciate him offering me more discounts but no means no. Please train him on that. When I said no, I don’t want to hear about any more, you need to respect your customer’s wishes. He also sounded like he was reading from a script.

He wasn’t aware of all the sockets and light switch they needed to be replaced. He only replaced one. Hopefully he will come back and finish without me having to pay again. He seem to be knowledgeable of what he thought the problem.

My air conditioning stopped working on Thursday and on Friday it was already repaired, it seemed very fast and I am very happy to have you, I had had bad experiences with other insurers and now I am satisfied. Thanks a lot.

I sent an email at 11:00 PM requesting service. I received a reply response the very next morning at 6:24 AM. The email stated that a technician would be out the same morning between 8-12. I am very pleased with the prompt response and appointment time. This is my first time using the warranty service and I am very pleased.

I submitted 4 different service request on the same day. Within 3 days, every service company showed up and fixed the problem. The central air fan needs a part which has been ordered. I expect he will return this week to install that part. Thank you so much for taking care of my service needs.

I want to speak to a person not a recording when I contact Choice. I feel I get better service by speaking to someone. I filed a claim and I have no idea how long it will take for someone to get back to me. My heater fan or blower is not working so I have no heat.

The salesman are liars and to me the customer service representative are just as rude as they are. I wouldn’t suggest them as a company to go with if you value your family and peace of mind. I just signed with them and I’m three weeks into the agreement and want out, but the crazy thing is there is no one to answer the phones that care enough to handle your claim. So I feel stuck.

Very dissatisfied with my service agreement with this company. I filed one claim with them and they disapproved it. They said the failure was because of poor maintenance on my part. They will do anything not to paid a claim. I paid them for 42 month worth of warranty ($1512.00). Had the policy for 1 month and 7 days. The first month you are not allowed to file any claims. They charged me a $50 admin fee + $42 prorated policy for the 7 days when I cancelled my policy. Also I had to paid $65 to the tech. that can out to diagnose the problem. A $157 lesson learned. Don't use these people, you will lose just as I did.

Excellent sales professional with good up selling skills. Answered questions. Looking for a good long term relationship. Will see the performance over the next few years as the need arises or we have to transfer the coverage. Forgot to ask if there is a gift option for our son and wife looking to buy a home in Michigan. Both of them are veterans too. Was that an opportunity we missed?? Thank you. Larry

Had our dishwasher repaired today and the technicians did an excellent job of fixing it. They were knowledgeable and explained the possible problem causing the need for the repair. After repairing the dishwasher the tech provided us with information on keeping the appliance working. They cleaned the area and were very polite and helpful.

Customer service is somewhat lacking. I had to ask rep to speak up, speak slower and enunciate a little clearer. I was unaware of update fee for a service provider call. He seemed to be reading the information and so it sounded sterile and perfunctory as opposed to sincere effort to inform.

I have a warranty for peace of mind. I am single and a teacher. My budget is always tight. I have paid into the warranty for almost four years, and this was my first time filing a claim. My claim was for a relatively low-cost replacement part, and though I have put in far more money than the item's cost, the peace of mind is worth it. I had heard horror stories of warranty companies not wanting to pay for claims, but this was not my experience. Thank you!

Miss Cynthia ** walked me through the entire process. She clearly explained the coverage, and payment options! My questions were answered clearly. She was very knowledgeable. She is very reassuring putting me at ease during the conversation. I definitely will recommend her to my friends and family!

I was totally happy with my experience with Simon; and first price he gave me, with Choice Home. Then, he came up with a Senior plan price. He honestly searched until he came up with yet an even better cost plan, Sure wished I had chosen them two years ago, instead of the plan I had.

In all fairness I must say that the speed in which Choice handle my claim was excellent, as far as the actual repair, well it's been 3 weeks and I still need my air conditioner, and the fact that I have to pay $750.00 just to make it work is quite saddening.

It was a pleasure talking to the Rep, and was informed of the many savings. Especially for the veteran, and how it will carry over to family members. And the extended warranty savings for 6 years. And adding a additional property for coverage.

I had a pretty quick response to my claim, the service man that was sent knew his stuff, he replaced the faucets quick and did great work. The people I spoke to at Choice Home Warranty were very polite and helpful too. I would recommend this company to my friends and neighbors.

Lawrence, the sales person that called me, was very polite and explained what this warranty covers, how much it cost, and how to use it. I am hopeful this will save me more money in the future. I would recommend anyone interested saving money on appliances look into this.

Mohammad called me after I already got off the phone with someone and he was very pushy on the phone with me trying to get me to sign up. When I said I needed to talk it over with my husband he also didn't like that and continued to try to get me to sign up when I said off the bat I just talked to someone and was JUST LOOKING. He asked why I was hesitant and I stated it's an expensive decision. He then proceeded to ask me what I think expensive is.. I don't really think that is appropriate to ask someone. He just wouldn't take no for an answer. Not the way to treat someone who is interested in this company.

Was shopping around for a new home warranty. The worker I spoke with was very professional and helpful. With that being said I am now a customer of Choice. Feel I made the best decision and I am happy too.

We have called Choice Home Warranty for needed repairs in our home and have been very pleased with their quick response to our problems. We have been happy with the people they have chosen to come into our homes for repairs. We will definitely be purchasing another policy!

The technical was good but the status of the claim is rated zero. The microwave is not fixed and no stated status of the outcome of the claim. Still trying to get the status. Please provide status of the claim, when is the time frame to complete the visit and fix the microwave.

Because my car was trapped inside and this happened on a Friday, the service agreed to come on Saturday. I can’t ask for better than that. He arrived, it only took 15 minutes but it freed me to complete my weekend. They were polite and kept my garage clean and guaranteed their work.

CHW has always taken the time to help me address my concern. They are polite and kind. I needed my garage door fixed ASAP and they helped me find a more expedite way to have a Garage door company come to my house the day after it stopped working.

The representative of your company came out, assessed the situation, then went to work to solve the problem. As far as I know the problem has been resolved. Everything seems to be working as it should. I have nothing else to add.

Choice Home warranty is the worst company we have dealt with. Technicians of your choice recommends parts that need replacing and Choice denies the claim. We keep excellent care of our property but things break beyond our control that's why we purchased Choice for two homes. I will never recommend Choice to any neighbor, friend or relative.

Communication between the client and Choice is horrible. My hot water tank went out on Monday afternoon. I sent in the claim that same day. A tech was assigned, and scheduled for the following day. The tech sent in his recommendations for replacement. I received an email that I was going to be responsible for $600 to cover modifications that were not covered in the warranty. The modifications were an expansion tank “which is code”, and a flexible gas line. These have to be done in order to replace the tank, and in my opinion should be covered by the warranty.

For a company that states 24/7 service, that is not necessarily the case. All that said we had our service request picked up by the next morning. When the technician sent in their report, it was denied. Had to appeal the choice because a water tank is mechanical, doesn't just store water. The company that we had to pay out of pocket for to replace stated that Choice had approved 5 other units that week and one was really sketchy on approving. We have a young child and couldn't wait for them to decide what they preferred to pay for or if they would pay.

While the initial diagnosis appointment was prompt (within 48 hours of submitting claim), my follow up appt to actually have the problem fixed had to be scheduled 3 weeks out. In addition to this, I can't even be sure I'll be able to keep this appt, as I received an email that the main part needed has been delayed and is being searched for. So for now, I am only giving 3 stars. To be without a major appliance for 3 plus weeks is NOT a convenience.

I did pay the service done to my home with my own packet. Choice Home Warranty did not pay anything. I was very dissatisfied with choice home warranty dealing with my problem. Did not expect that from them. Could do better to help.

I really like the company Choice Home Warranty sent to do the work on my air conditioner. R. S. Services did a very good job. I would recommend them to anyone. They were very courteous and they answered every question I need to know. They were very knowledgeable what they was doing and was able to explain it way out to me.