Choice Home Warranty Reviews

My repairman was kind, professional, knowledgeable, friendly and helpful.

BLUF: DO NOT choose Choice Home Warranty. They are a scam (see the bottom of this review). When I first moved to New Mexico, the air conditioning system in my newly purchased house stopped working almost immediately. Fortunately, or so I thought at the time, I purchased a home warranty through Choice Home Warranty (CHW) with my house.

The technician was punctual, respectful and knowledgeable.

It's a very good company, it has very professional staff, a long time ago they came to fix my hot house and someone came who came and knew what I was doing. I recommend the company.

Repairman came the day that was scheduled and fixed my Dryer. I didn't have to wait for parts to be ordered.

Fast and friendly service. I would recommend to anyone considering a home warranty package.

Prompt service,, professional technician,, problem solved in less than 4 hours.

Very pleased. On time. Seemed very knowledgeable.

Great company. My claim was handled promptly. My air conditioning malfunctioned on one of the hottest weeks we had in August,

Wonderful rep and all options explained throughly! Great experience and highly recommend Choice Home Warranty.

The technician was not friendly, kind of rude per my husband Cliff. We had to call back on Thursday because the Split Air unit was still leaking inside the room and the water was running down the wall to the carpet. He returned today Thursday 9/10/26 and was not happy we called back. He was again very rude, and said he'll return in a couple of days to fix. In the meantime the water is still dripping on the carpet.

He was on time. Very polite got to work right away on our problem. He reported back to Choice Warranty and awaited their response for approval of the problem., Choice called back and gave approval, thankfully we only need Freon in the ac unit. He finished up then took pictures of our indoor furnace said thank you and left. I was very pleased at the outcome of the problem.

I had to wait over three weeks for a working washing machine. They had to come out and inspect it, and then come back and fix it. Hopefully this fix works longer than the one they did in January with the same parts.

Tech was great and professional. In a timely manner.

AGENT WAS FRIENDLY AND EFFICIENT. FOUND A SERVICE COMPANY RIGHT AWAY.

I wasn’t happy with frist person they sent but they did what I asked for my follow up.

Appointment was set but I learned about it in the CHW app, and not from a follow up email like they said in the email. But hopefully the tech will be there. However it’s too early to tell for this claim. But previous claims were okay.

DW Plumbing was awesome. Made me aware of things the previous plumber that serviced me did not.

Our gas water heater, which is 23 years old, versus a typical lifespan of 15 years, quit working. We eventually called Choice Home Warranty and they assigned a highly rated plumber to examine the issue. After looking at all of the parts and the age of the heater, he recommended a replacement. He also told them that he could get it working again if he were able to install a thermostat, although that would be a temporary fix at best. That is all they authorized was the thermostat. After speaking to a case manager to explain the situation, CHW stood fast on their replacement of the part, knowing full well that the entire water heater should have been replaced.

They didn't help us last with a claim for HVAC unit when it failed in 98deg heat. Now they call me 7 or 8 times daily harassing me to renew my policy or they just hang up when I answer.

Great warranty company. My house is 6 years old and I bought the whole house warranty. I have had to use it many times because they do not make appliances like they used to where they lasted 30 years. I have had to have my 6 year old cloth dryer serviced 3 different times for 3 different problems and Choice Home warranty got it fixed every time. They have also fixed my 6 year old furnace a few times. Creating a claim is easy and the technicians have been great.

They respond quickly and without any hassles. Best home warranty out there.

I am extremely disappointed with my recent experience with Choice Home Warranty. I filed a claim regarding two non-functioning hall closet light fixtures. The technician dispatched by Choice Home Warranty diagnosed the issue as a faulty neutral conductor in the electrical wiring. According to the technician, the suspected location of the defect was in the attic. The technician advised that he could not proceed because insulation covered the area where the wiring was believed to be located. Choice Home Warranty then informed me that I was responsible for removing the attic insulation before the repair could be performed.

Very satisfied with my order and installation. Will order again when needed. Thanks so much for the whole team workmanship.

We have had a few problems in our home and each time Choice HW found and quickly sent out someone to fix the problem. We are happy with the company and their service.

The technician, Rick **, was great. He scheduled us within 24 hours and worked late to do our repair. He was professional and courteous.

I was very satisfied with the service technician that reinstalled a bracket on my garage door opener but I am VERY dissatisfied with CHW decision to deny my claim. The tech repaired my garage door opener but I had to pay out of pocket in addition to the $75 service fee which he collected before you denied my claim. If this is the way you protect my home I need to do my due diligence when selecting a home warranty company. I only had to pay the repair tech an additional $50 but it is the principle of the matter when it was normal wear and tear,

Raider Air Conditioning was very professional and on time. The repairman explained what was the problem. Very nice.

Just signed up with Home Choice …Was an easy process and after being with another warranty company this sounds like a good program…We spoke to Austin and he was very helpful…

I have been with this company for a long time, feel free to check records and it’s very disappointing that the mind set on repairing, replacing and even paying for have become very challenging. Especially when you have several different contractors mentioning how hard it is to deal with and get paid from this company. I will not be resigning with this company and that’s a small drip I’m sure and the people who need to make changes will not even read or be bothered by my comments.

Ulunda **

The tech was great. My concern is it took four days for Choice to assign someone to the job. Also, they did not cover wear and tear on the issue.

Quick response. Assigned repair person quickly identified problem and resolved the problem.

I’ve had two claims since I’ve had this policy and both were taken amazing care of. I have no problem with this company at all.

I will not renew my contract. They company is not organized, slow to respond and not worth the money they charge. They send out schedules not verified, they have poor communication between agent and customer, they denied claim, their phone agents respond scripted.

I am disappointed as usual with the warranty coverage or lack there of. When they sell you the warranty and you quiz them about coverage, it’s covered. It’s impossible to question every detail or situation. I get sucked into thinking it will be worth it. Hasn’t happened. In the years I’ve had the coverage, I’ve gotten two repairs authorized. An ice maker, took three visits, and a garage door spring. I’m sure it’s probably like this with all the warranty companies. But Choice Warranty is not the right “choice”.

I still have no AC. You refused to pay the repair man with no explanation. Now you want me to do a survey.

I was very happy with my technician. He was very professional and got my AC back up and running quickly!

They are not timely with repairs. Usually the techs that are sent are good and do a good job and work with you but when there is a problem and you need to speak to someone the customer service sends you to an overseas number and they are not helpful. Price goes up every year but the coverage does not. I stick with them only because they are better than American Home Shield.

I was really impressed with the fast response to my service request. I received notification of an appointment within a hour of the initial call. Repairs were made within 4 hours.

Minor repair to my clothes dryer done promptly and accurately. No long waits for parts or service.

Very knowledgeable tech. Poor support from company.

The technician came out and fixed the air-conditioning in the first try and we were able to get the house cooled down over now in this terrible heat.

Terrible home warranty who uses loopholes. I would not recommend and will not be renewing. Case managers are rude and they do not cover what they say they will.

My technician he was great. He explained everything that he was doing. Very friendly.

Absolutely Professional and efficient!! Arrived on time as scheduled and kept me informed about the process.

I love the peace of mind you get with the warranty. I call frustrated with the fine print. Had to replace my hot water heater and the warranty covered the heater but did not cover the expansion tank and labor to put it in and back to code. So I had to pay 1150 out of my pocket. (Fine print) It will get you every time.

The claim process was simple and fast. I was able to get a technician out the next day to fix my AC. So far, so good.

The multi year discount saves you money over time. Some of the vendors aren't that great, but overall, I would still recommend.

Nicholas was very polite and on time. He explained everything to me and he explain every issue. The best service technician I ever had.

Quick response, detailed information, great support for items that applied to my home and my needs. Very impressed with the onboarding for my policy.

Great experience. Excellent customer service. The technician was very professional and knowledgeable, and I’m well pleased with the repair.

Service was great. Very nice to work with. The company that came I would highly recommend. Explain the issues. Glad we had Choice.

Easy to get the claim going, but the tech that we had to find is very busy and we have to have them come and diagnose the product, then get approval which means the tech has to come back because they can’t wait around then we have to make another appointment after approval, which means another day off of work for me, which it could be completed in one trip. Recommend to friends and family will let you know how the reimbursement goes.

Customer service was great. I was able to get someone out to my house the next day. It's so nice to have a company that cares. I would recommend this company.

The service person was on time and took care to make sure the repair was done correctly and that everything worked as it was supposed to. Took great care to place uint back as he found it. Thank you.

My A/C went out Saturday night September 5,2026. I entered a claim on Sunday September 6,2026 which was assigned to Sears Home Services and they set the appointment for eight days later on September 14th anytime between 8:00am and 5:00 pm. My wife and I are in out mid 70s and cannot live with A/C in Florida for that long. I called Sears Home Services trying to push up the appointment and everything was automated no humans it only told me the best they could do was now September 15th. I then called Choice Home Warranty customer service who said that was the earliest appointment available. Even after explaining our situation they did not budge, then I said what if we changed the Technician and canceled Sears Home Services only then was I told they could do that. The new claim was entered which and another technician picked it up and said they could come Thursday September 10th.

The person I talked to from Choice Home Warranty was very helpful and didn't waste anytime getting my issue taken care of. Thank you.

They go out of their way to sell to Veterans promising great deals on a long term contract and then denying claims constantly because as far as they are concerned nothing is "normal wear and tear". Avoid this company! They are dishonest and will take your money and do nothing for you. Wish I had stayed with American Home Shield, wasted thousands to pay upfront for a long term contract with the Veteran discount and can't get any of my money back. Huge mistake on my part. Please avoid them!

This is the absolute worst home warranty company I have dealt with over the past 40 years. I would not recommend them to anyone for any reason. They will do everything possible to not pay a claim and interpret the wording for their benefit.

Excellent, easy non-pressured, informed, amenable, very nice.

It was real easy and a great experience and a wonderful deal.

Tayvon ** was very patient while I asked my questions. He took his time explaining and never made me feel dumb for asking. Thank you for hiring and training gentleman who are willing to assist ladies.

Almost a month later, my fridge/freezer is STILL not fixed. The company Choice assigned canceled on me 3 times after the appointment window started, costing me 3 days of work. When techs finally came, 3 of the 4 parts ordered were wrong, & 1 technician was extremely rude and condescending. Choice has been no better: 20+ min hold times, missed scheduled calls despite text confirmations, case managers who seem more interested in making excuses than actually resolving the problem. 1 representative even told me to “calm down” and that she only needed the “bones of the story,” as details didn’t matter. I paid a lot for this warranty, paid the service fee, lost 3 days of work, and my appliance is still not repaired.

The associate I talked to was professional knowledgeable of the product. Worked to get me the best offer available to me and my age. She was very efficient. Cannot provide a testimonial on the service of the product due to wait time for product to be activated.

I would give a 0 if possible. They don't even have a way for you to contact them online. So, if you have a claim you want to follow up on, you HAVE to call them and wait on hold forever and get transferred 3 times in order to address the claim. Cannot email or chat with them when you need. They close and open the chat box at random so you can almost never communicate without hold music involved. Also, the companies they work with are not reliable. Not sure if those companies are good and just don't like working with CHW or what. We have had the repeated experience of going through CHW, taking 2-3 days to get an appt for a tech to come out to the house.

Requesting service was easy to use and quick. Repair is already scheduled by a reputable vendor. Was very pleased with the process as this was the first time we've used CHW.

I am happy for the service provided by Choice Home Warranty.

We didn't receive a call saying they were on the way. Didn't come with a long enough snake only 20 ft. and job possibly needed a 40 ft., which he didn't have, which resulted in job not solved. Would I use again it depends on the service needed.

The whole process was so fast and easy! I filed the claim over the Labor Day Holiday weekend, and the electrician was at our house Tuesday morning! Choice Home Warranty kept me informed by text every step along the way. The electrician was fast, performed the job quickly, and made sure I understood what was wrong (showed me the worn out wiring on the switch). I'm so glad we had Choice Home Warranty protection!

Every claim I have filed has been approved, plus the service and work has been top notch. I highly recommended!

Technician arrived on time. He communicated very well. He was considerate and thorough while inside my house.

Great customer service and the technician that was sent knew exactly what was wrong. Thank you

Kyle quickly diagnosed the issue and fixed it immediately. Very happy now that the AC is running and there was no nonsense running around.

Speaking with the young man who helped me was a pleasant experience, which I do offer often. He was helpful, patient and answered my question. He clearly knows the product and shared some things I did not know.

Communication from the company was excellent. Tech arrived within the specified time frame and began accessing the issue right away. Diagnosis and job completion were done quickly. Definitely recommended this company

I would give this company a zero-star rating if I could. I placed a service call on Saturday afternoon in which the AI ROBOT gladly accepted my claim and the $100 fee, to then never receive a call to set up a service appt. When I called, I was told by the rep that my appt was scheduled for the next day…ohh great, I work that day, who scheduled the appt??? Who knows??? I was told to contact the service tech…called no answer. So here we are, 4 days after my claim was entered in and the only thing that’s been accomplished is that the AI robot knows how to take $100 from your account and nobody within the company knows customer service or how to contact you to set up an appt. My advice…don’t even consider doing business with this company…it’s awful…I’ll be canceling my subscription.

I’m sorry I don’t remember the man’s name that came out here. I will say he was a pleasure to have in my home. If you could send him out to every house that needs work, they would say the same thing about him. Courteous, well mannered and respectful. I’ll take him every time I need a repair. Good man.

Tech was professional and explained exactly the problem and the required solution.

Easy to make a claim, Great service. Great communication. I’m very pleased.

Technician Matt from LG was great! He was responsive, informative and professional.

You collected my co-pay as soon as I placed the claim. I hope the service technician reaches out as quickly.

It was a great service with Choice and a/c man they sent out. I am very happy with whole process.

I am extremely disappointed with my experience with Choice Home Warranty. The customer service has been poor, and getting assistance when I needed it has been unnecessarily difficult. Despite contacting the company for service, they failed to send a technician in a timely manner, leaving the issue unresolved. When technicians or service companies were eventually assigned, the companies provided were, in my experience, unreliable and did not provide the level of service or follow-through I expected.

The technician was very friendly. Polite. He replaced the thermostat on our hot water heater tank and it seems to work while he was there, but later on that day it stopped working, the problem was before he replaced the thermostat was the water was getting too hot. Now it’s not. It’s not getting hot at all, I truly believe that he thought the thermostat had corrected the issue but it didn’t work and then I received an email stating that the hot water heater and the garbage disposal was not covered. The technician stated that both items were not working due to normal wear and tear and he had submitted request for both to be fixed and or replaced, now for the last 2 days my hot water heater is not working and we have no hot water. I am extremely frustrated at this point. Please respond to me ASAP.

The person that arrived was quick and got the Dishwasher working in 15 minutes. It required an update that is needed about every 2-4 years.

Scott was punctual, pleasant, thorough, and knowledgeable. He showed me the problem with my washer and explained to me the situation.

The technician was professional and experienced. He asked pertinent questions and within minutes diagnosed and cured the problem with my a/c unit.

Technician was very thorough with investigation of cooling issue. Was prompt and fixed the problem. Maybe could have added a little more Freon but is cooling adequately at present. Time will tell.

Very polite young man. Helpful. Answered immediately.

I was called 15 mins before arrival. Louis was quick to figure out the problem and was very neat and careful. He did a great job.

The contractor, Jacob ** was thorough, knowledgeable, personable and willing to answer my questions about the mechanics of the garage door. He left us feeling that he had done a great job! I will certainly look up NIB Doors for any future needs regarding their area of expertise.

Very professional. Knowledgeable. Quick fix. Happy with customer service.

Good!!!! I like everything that was done. Keep up the good work.

The WORST. I live on Florida and apparently most home built during a certain time period had a challenger electric panel installed. I was that the house I moved into had this panel. Since I bought this warranty I assumed they would cover this. An electrician came out and confirmed that this panel did indeed need to be replaced as it was probably not compliant with code and was a fire hazard. Within 2 hours they denied the claim. I went to the state attorney general and was told that they were aware of numerous complaints about this company.

He was very knowledgeable and friendly. He fixed the problem and explained what he did to fix the appliance.

As soon there was a problem I was able to enter my claim right away with ease.

I prefer this company team is working well and supporting customers better than other companies

Thank you for the prompt response and resolve my issues perfectly.

Your teammate that called was very polite and helpful with every question I had, yes he answered them. Please keep him aboard. Thank you, Christie **

Excellent representative. Knowledgeable of the product and that’s why I signed up

Choice has been great to work with. They are responsive, quick to help file claims. They have lots of qualified technicians to come to your aid. My AC broke during the summer and they got me help promptly.

Great service, response was very fast. The tech was very professional and informative (very nice guy).

Had a bad experience, should have followed my instincts, I called to ask a question I did get the answer. I think I'm gonna cancel, after seeing the reviews, seems nothing is covered and I purchased the total pkg.

We were not told we would be charged service fee both at time of claim and to vendor guy at time of service. We did get finally a refund.

The technician came on time, found the problem, clearly explained it to me and then fixed it. Great experience, thank you.

I submitted 2 claims for a related issue. I was happy to see that for the first claim (garbage disposal) I was given the opportunity to use my own technician. However, after I submitted my second claim the next day, Robert ** responded very quickly, came this morning, and quickly fixed the dishwasher problem. He took a look at my dripping garbage disposal and knew immediately what has to happen, so I called Choice and was able to combine the 2 claims and Robert will also handle the garbage disposal problem. I was very impressed with the claim response by both the company and Robert. Thank you!

My experience with Choice Home was okay till it came time for them to reimburse and pay for a clothes washer that was listed to be covered in policy. We went almost 3 weeks without having a solution to our problem then the repair company decided they could not fix it, and now Choice home is claiming it's not covered. Do not use them, I plan to write bad reviews daily till my problem is resolved in them paying me for my washer unit.

Great service. I would recommend them to anyone. Didn't take long, went over the policy. What you need to do how to do it. Great, I am so glad I googled them in felt. The best 14 me in my pocket. Thank you.

I still have not received the name of the vendor that will fix my washer. I filed the claim this morning. Please advise & respond.

Tech was AMAZING and Choice Warranty is the best I have used to date!

Technician was pleasant and professional. Completed the job quickly. He came out on a holiday. This is the second time he has serviced us. We would prefer him every time for our appliance repairs.

Service is great, always user friendly site and if I need to speak with a service member they are quick to help and answer any questions that I have. The service repairs have been perfect each time that I have used my plan. I am so glad that I have my home warranty, I have needed it a few times this year and has saved us so much money. Thank you for a the great service provided.

I was misled by the salesperson that my sump pump was covered. I told him it was outside garage door and he said no problem. Now it's Malfunctioning and I’m to it’s not covered when it’s outside. I feeI was given deceptive information. I wish you would have made an exception in this car. I will give you a bad review online. I told my friends to go with Choice, but now I will tell them not to.

All was taken care of in very professional, timely and courteous manner.

The tech from Delord's was outstanding. He was very timely and professional and cared about my situation. Normally, Choice Home Warranty is less than timely and is very slow to react. Delord's overcame Choice's slowness and did a great job for me making my rating a "5".

Choice Home Warranty is the worst and should get no stars. They almost always fail to repair major items that were advertised as covered which was the problem I had with them. I was told my well pump would be covered if I paid for the additional pump coverage which I had but of course they denied the claim saying the pump failed because my holding tank failed but the repairman never checked the holding tank and called Choice and told them he had said nothing about the holding tank and no claim was submited for the holding tank anyway. Just the well pump which was covered. That didn't matter. Still denied. So after five days with no water had to call a company to replace my pump. They have thousands of complaints filed against them.

The repair man was professional and courteous at all times. He explained what needed to be done and what was necessary to rectify the problem which would require replacing parts.

The technician can and inspected the fridge and ordered the ice maker part came back in a few days and took out the part that was not working and installed the part and my fridge is back to normal, making ice.

I'm fairly new with Choice Home Warranty. But they have been nothing but professional. Highly recommend CHW to anyone who is in the market for a top notch Home warranty company.

I called them 4 month ago for an air conditioning issue that was resolved and I had to call them yesterday for the same thing but turned out to be a fluke. I’m just very thankful for having Choice Home Warranty.

Limited coverage on everything. It's not a comprehensive warranty.

I like the fact that I am covered. I am a little dissatisfied with how long it takes sometimes for a vendor to pick up the work order.

Very pleased how fast my request was handled and an appointment was set for repair.

I was a long-time client for this company and when I call for something I need help or service, they immediately respond with the right answer, and they give me good service.

Very hot in the desert, the tech was here on time, found the problem, and fixed it well.

The request process was smooth and intuitive. Took hardly no time.

Great experience with At Your Service Heating and Cooling, the company that came to look at our AC. They were knowledgeable, professional and communicated clearly and thoughtfully!

Very nice sales staff. The lady I gave my information to was very helpful and friendly.

Process for submitting a request was easy and fast. The initial service date was longer than I expected. However, the service provider came two days earlier which was appreciated. The technician had all required parts and completed the repair successfully.

I was having problems with the electrical system in my garage. My. GFI kept tripping, I thought the cause was garage door opener. An electrician checked all my outlets, they were good. He found out that my GFI was faulty. The electrician replaced the GFI and I haven’t had any problems since.

They couldn’t fix the kitchen faucet when they came. They had to get authorization from you. Then they had to order it. You would only pay for builder grade faucet even though our faucet was higher grade and lifetime warranty. You also wouldn’t pay for the line that had to be replaced so therefore I had to pay for an upgrade to the faucet and the lines. So with the added cost and the $100 you charge I had to pay $325!!! If I just had my local plumber come out I would have had it done the first day. I would get a discount and it would have been less. This wasn’t the first time I have been frustrated with Choice. I have nothing against ClearFlow that changed the faucet- Just Choice.

Choice acted swiftly. My claim was handled within hours. Thank you.

Your response and service was quickly addressed. Thank you!

Hello! I had to call this morning and put in a claim for my refrigerator. I talked to a Jamie a very fine gentleman who knew what to do and was very helpful, knowledgeable, and understanding. He was very helpful in putting my claim together and now I am just waiting for Choice to get someone to help with the repair. Thank you so very much!!

So far my experience with Choice Home Warranty has been really good thus far. I really like the ease of submitting claims, and the really quick response to the claims, and the quick response for a technician to come and fix the issue. I have no complaints as of right now!

Very pleasesd with the service on our dryer repair. Appointment was scheduled promptly. Technician was on time, efficient, professional and took care of the problem.

The customer service rep was very nice, but seemed to really want the deposit and could not give me any kind of response time for a technician.

Thanks Brayan, for assisting me through the sign-up process. Although I was bombarded with calls after getting an online quote, I kept Brayan's info so that when I was ready, I could go through him. I have not used the warranty yet but I look forward to a better experience than with the last two companies I have used.

Eddie G was our technician, and he was on time, efficient and was technically right on. Our AC had gone out, and he efficiently fixed it and provided great advice.

Choice service was very quick and the A/C company they sent out (Fire & Ice) was great. Repair was completed in several days.

With the excessive heat, the technician was able to come & fix my A/C 2 days earlier than the appt. that was set. That was a blessing.

Very polite, knowledgeable, and efficient. He arrived on time. He had to travel two hours to get to our home. You need more technicians in California.

The technician was really good! I just am thankful that my air would come back on after turning it off for about an hour. If I would not had that to happen, I would’ve had to go to a hotel.

The technician was polite and knowledgeable. Did his job excellent and fixed the situation.

Working with Choice was pretty good but the repair is delayed for four days. In this specific case the claim was submitted on Monday, the repair man came on Thursday but could not fix the dryer because it needed a control board. So they ordered the control board and it arrived Saturday. The repair facility said they could come Tuesday but could not so they delayed until Thursday morning. The repairman fixed the problem in 30 minutes. Choice should monitor the repair facility and try to get the job done sooner. Maybe switch to another repair facility if the first one is too slow.

Outstanding service was 100% claim approval. It alleviate any worries that I have on getting my home repairs done by a qualified technician.

Once your claim is put in a technician picks it up quickly and the wait is less than 48 hours.

This is my 1st time becoming a customer with CHW. So far I need more time to see how pleased l am with CHW. Mr. ** and Mr. ** were most professional in explaining CHW. They knew the answers to my questions, most knowledge.

He arrived on time. Diagnosed problem as being unfixable. He was pleasant.