Choice Home Warranty Reviews

The repair was scheduled for March 3 and the tech. did not show up. I called him to see why when it was past time for him to come. He stated that he has been having trouble with CH in scheduling. He promised to come back the next day and when I checked with CH they saw that I was already (?) scheduled for the next day March 4. He was also late that day by a half hour. When he did come his work was excellent.

Disappointed serviceman couldn’t come out as scheduled but the owner made up for it by coming out himself. He was courteous and very understanding. Remained until he was satisfied that the unit was working properly. I would highly recommend them.

While the process of initiating a claim with CHW is inefficient -- no speaking with a human being, and inexact prompts to clearly identify your issue -- the response from the repair company was quick and the company and tech that responded were first-rate, which hasn't been our experience in the past with other home warranty companies. Grateful.

So, I am not a plumber and requested service for a broken garbage disposal online. Choice Warranty told the tech at my house that they could replace the garbage disposal, but I had to put in a new claim for a leaking valve and pay another $65.00. I did not state in my claim that the problem was twofold because I didn’t know I had two leaks. A little disappointing that they wanted him to come back another day to fix the leak and collect an additional $65. Loved the plumber they sent out.

I had no hot water in my house. It took 12 days for CHW to find contract. Contractor was quick and polite. Was able to diagnose that my hot water heater was broken and needed to be replaced. He came out the next day with a new hot water heater and installed it. Waiting for CHW took too long but the contractor was awesome!

I had an issue with a broken GFCI. Jasson, the electrician was very thorough and spent time to figure out what the issue was and fix it in the proper manner rather than do a quick patch. I was impressed with his patience and skill level.

I clicked on a link and saw that I would have to provide my info to see about the warranty. Unfortunately, I had already done this before, so I immediately received a call. I usually just hang up on solicitors, but I decided to see what it was about. Anyway, I decided to get the warranty for 1 yr. As soon as he got my credit card information, he started talking about getting a 5 yr. extension at a reduced rate because of my age and Veteran status. He was like a dog with a bone, and I really had to work to get him to stop. Finally, he did, and we concluded the call. Although I am still waiting for the receipt.

Sar Appliance Repair did act fairly quick and solved our problem, the technician arrived on time, was respectful, and left the work area clean, we strongly recommend this company for their service and knowledge, as well as being on time as agreed upon. Thank you for a good job, MB.

Persistent customer service and willing to provide service members and veterans with a well earned discount. All representatives were extremely friendly and catered to my specific needs. They understood I was leaving my old company and starting new with Choice.

I found that the Associate, Tony, was extremely knowledgeable and willing to make my signing up with the company as simple as possible. He offered discounts that I couldn't turn down. The coverage was beyond my expectations. I would recommend this company to all my friends and family.

Fusion Garage Door, the technician knew what he was doing and fix our garage door. Only problem was what he fixed. I was told That was NOT covered under our maintenance contract. So I'll had to pay for what he fixed and it came to $150.00. Do not get me wrong. He did a good job.. Jack **

AC unit seems not to have sufficient capacity to cool designated areas. Choice Home Warranty representative person showed interest in helping to solve the problem, he was polite, understanding and professional. Technician has been scheduled to visit on site, evaluate conditions and provide recommendation.

This service to fix the "Toilet tank water keep running" has been great, response from CHW is quick, appointment with plumbing company is reasonable with next day, and technician came on time and got the issue fixed. Good experience and thanks to CHW.

The service technician arrived a little late but was quick to diagnose the problem and provide a solution. He was knowledgeable and exactly knew the root cause of a problem. I would certainly recommend the service provider to any of my friends.

Service Person Andre was very professional & nice. I would recommend & would like to have him return to service my property again. He called to let me know what time he would show up and he arrived a couple minutes before that time. Ask me what the problem was and he then inspected the Whirlpool Dry and fixed the problem

Technician was very polite and arrived on time. He explained the issue and did everything possible to resolve the problem. The appliance could not be repaired and CHW offered a cash settlement to purchase a new appliance to replace the defective one.

My ceiling was leaking and I thought it was my plumbing since the leaking was coming from under the master bathroom. When the plumber got here and performed an inspection. He noted it was the AC and that we needed HVAC technician. I called CHW and they are getting a tech out to me the following day.

We had AC problem at our rental home. I did submit a request on Sunday, CHW responded on the same day and assigned a technician to fix it on Wed. Quick response and good service provided by the CHW. Many thanks

Each interaction is a chore and the company as a whole outside of taking money is a non-ideal experience. I have had more rejections for things that either make no sense, or other vendors have invalidated but at that point it’s not worth arguing with CHW.

Choice Home Warranty is terrible. The entire process does not work. People are argumentative and do not respond with correct details. After 8 phone calls I tried to cancel and they would not even do that. They offered cash to resolve the issue and it amounted to 50% of the replacement cost. I have dealt with American Home Shield and although not great I would recommend them before I ever renew with Choice. I could go on for pages reviewing the details of the 10 calls I had to make to get an agreement. Ultimately I had to buy the appliance myself and get it installed. A total waste of time trying to deal with Choice. Stay Away

My issue was with the AC fan not coming on when I switched the system from heat to cool. The furnace was replaced approx. 4 months ago and was working normally. The technician from Hilltop Plumbing was excellent, courteous and competent. He discovered that when the furnace was replaced (by a different technician) the thermostat was not reconnected to the AC unit, and was able to run down the wiring and re-install it properly.

WeMo Appliance Services, LLC was very professional in getting the job done…The problem was identified swiftly and part to fix the job was identified immediately. Thank you for doing a great job! I would recommend this business to all veterans and friends.

Great technician! He called day before appointment and day of appointment with arrival time. He was on time and took care of the problem. He was knowledgeable and experienced. He was also very pleasant and respectful. I would definitely call him again.

I have used my home warranty twice. Both times, the experience was a good one. My furnace wasn't working and they came out within two days and fixed the problem. Recently, my garage door opener wouldn't open the door. I put the request in, and someone was out two days later. The service individuals are skilled and polite. This is the second home I took a warranty on and will only use Choice Home Warranty.

I had several issues and this company was responsive, friendly and easy to work with. I needed a new water heater, 2 clogged drains, broken shower head, leaking faucet, and a rocking toilet. All resolved quickly and fairly. Thank you!

Repair was on time. Just had to wait a while for the approval. Repairman was very knowledgeable. He had everything he needed with him in his truck. He actually did additional thing to icebox while he was waiting. Very good service.

I’m still waiting to get my 2 yr old dryer repaired. The technician said he had to order a part. I am still waiting to hear back from Mr **. He said it should take a couple days to get it in. I keep checking my email & text messages to see if he tried to contact me.

I had put in a claim; I could not be home the day that was assigned. I called them 4 times without any return calls. I called your Customer Service Department and spoke with "Celine" who was EXCEPTIONALLY helpful and very sweet. In addition, I had renewed my Warranty as I have been with the company since 2016 and requested that the new Warranty, would not begin until the current one has expired. I also requested a COPY of the details of the Policy/Contract. She again, was timely, very pleasant, helpful, and had Wonderful Customer Service.

Sometimes y’all are good with some appliances but y’all are reasonably good on some. Can do better on replacing some items but I have heard a lot of people saying that y’all are not good but we are are going to keep on using y’all for now. Thank you.

The repair person went through no problem. From that point on it was a complete disaster. The washer is not serviceable, they gave me a agent Sean **, he never returned any of my 5 calls. 30 Days before you receive a check. Imagine it was a refrigerator or heater!!! Complete Joke. Go with AHS… They return your calls and check comes rapidly… No one has even tired to make this right!!!!

Submitted 2 repair requests online and was concerned about time frame for repairs, so I called and spoke to a rep. My request did not show up and he took my request via phone, within a few minutes I had a claim number for one of the claims. I kept waiting for the second claim number, then received a notice of a repair appointment for the second claim. The representatives have been courteous and answered my questions quickly and efficiently. Thus far the service has been very good and very professional.

Response to phone call was very good. Had to wait a day for serviceman to come and then another for decision on what was to be covered. Manny the tech was great and I am glad the decision to replace the hot water heater was made and not just to replace the heating element.. I don't recall having to pay a deductible before? Can you explain to me how this works. The new option plan seems like a good one but seems like it would take more time to take pictures, submit them, wait for approval etc. Thank you for your service.

Everything went off without a hitch. Problem solved. But, please provide copy of call out report from technician as we no idea of what was exactly done. Technician arrived at appointed time and got on with it. So just need what he did.

I had an issue with my pool saltwater chlorinator. Home Choice Warranty had a technician here in one day and he replace the whole unit two days after that. Thoroughly impressed. I may be a customer for life after this wonderful experience.

Gave me a great discount! Was very friendly and helpful! Great choice! Will recommend this to anyone! This is a must have for homeowners! Can't afford the one time payment, Choice Home Warranty will let you pay monthly! Totally awesome!

My air conditioner stopped working. A repairman came out and reported the Condenser Fan needed to be replaced. Very Good. Unfortunately the fan motor has not been replaced yet. Please check on the status of the replacement motor. Thanks.

This is the first time I have utilized my home warranty and I am not totally pleased with the process. When I submitted my claims, I received quick email responses that my appointments had been made, but no call to see if appointment dates would work with my personal schedule. I did receive a call from one of the assigned professionals and we did set up an appointment that fit my schedule. The plumber came out on a Wednesday to fix a leaking shower head; he fixed a part of the problem and said some parts needed to be replaced, but they had to get approval from the warranty company.

Was wary when I signed up for this company. You always hear the horror stories about these types of companies. I’ve used them 3 times and it’s been amazing. I made a claim online and within 24 hours I had an appointment set up with a technician. The techs have all been knowledgeable and able to diagnose the problem the first time. They are on time and polite.

I love the fact that the service fee is given when the technician comes to the job. The response is fairly prompt and the technicians have been professional and courteous. I suppose one suggestion I would have is, if another related repair comes about unexpectedly and it is definitely related to the existing repair, maybe the tech should be allowed to repair rather than having to call Choice Home Warranty.

Friendly, explained all very thoroughly, took care of situation promptly. Also was able to transfer from one home to another because of new purchase. Also allowed for a six-year plan that will allow security to my wife in the future in case I am not here.

I needed refrigerator repair. Technician did not show for first two appointments without notification. On third appointment, technician did call and reschedule for convenient time. Very satisfied with repair but disappointed in appointment no shows. Would recommend technician but not Choice Home Warranty for confidence in appointment.

Our clothes washer repair experience was great from placing a claim through to the actual Repair. The repairman was polite, friendly and knowledgeable. Choice Home Warranty is an excellent "choice" for any homeowner having a home warranty company they can rely on. We definitely would recommend to family and friends.

The Home Warranty representative was helpful and an electrician appointment was set within a couple of hours. The service technician called on the way to let me know his arrival time. He completed the work in a timely manner and was friendly and courteous. Very satisfied with the whole process.

The company responded very quickly and the electrician was extremely accommodating regarding scheduling. He showed up on time and was efficient, professional, and fast. He explained the problem simply and clearly before he left. All is now working fine. Thank you so much!

Easy to set up online and the yearly rate is very competitive. This will give me and my wife peace of mind if we need a repair or replacement of our appliances or systems in future. Thank you again for the peace of mind.

It was difficult for me to believe that I could submit a claim in the morning and 6 hours later, have a repairman at my door. We have had home warranties before, but never a company that responded so quickly. The temperature in our house was 85 degrees. Now, we are comfortable. Thank you, Choice Warranty!!!!

Choice was extremely slow in getting my authorization on sump pump. My basement was flooding. I had to go through 3 people to finally get the ok for the plumber to install the new sump pump. Not happy with the non decision by 2 of the people. They didn’t understand the urgencies of the immediate situation. Finally a manager was called in and he gave the ok to install it. Some situations can wait, but other situations are time sensitive.

Claim was handled quickly. Young man that came out was very nice. Much to my surprise, though I have not actually received it yet, Choice gave me the "choice" of having the microwave repaired, or taking an offer of a gift card to put toward a new one.

My claim was processed quickly by Choice Home Warranty, and my technician did a great job quickly and efficiently. I was very well pleased. It was great to be cool again! I was afraid I might not get quick service, but I got it next day at an even earlier time than was projected.

Customer Service Representative Mr. ** was very Knowledgeable, Professional and Friendly. He gave me several options to select from. I will recommend this company to friends and family. I am looking forward to high performance and qualified technicians for service.

Excellent service from AM/AC. Technician came, found the problem, made the necessary repairs. Everyone is happy!! Everything was done expeditiously and with professionalism, knowledgeable, courtesy, and confidence. Really appreciate this kind of service. This is the kind of service I would like to receive whenever I use this service. Thanks for the service again!

The first part of the process went well. The repair company diagnosed the problem (a broken condenser) and sent in the paperwork to CHW. CHW approved replacement of the condenser and sent me a contract to approve that and additional work required. Since then, nothing has happened. A service call was scheduled for April 25 between 11 and 3. No one came. The repair company knew nothing about it.

It took almost 3 weeks to get a plumber out to fix my problem. The first was a no show with 3 different excuses in 1 conversation. The gentleman who did come was fast, polite and fixed the problem. You need more services in the area. Office calls were polite and helpful.

Very simple, I have had 3 claims and all had been refused due to corrosion or refrigerant contamination. The A/C and refrigerator were broken and your policy states if broken you will fix. Somehow the exclusions were omitted in your spiel to purchase service. There will be no renewal of the policy and anybody I speak to will be advised and informed as to the policy is worthless. $1176.00 out the window and nothing covered. If a mower went by the condensing unit and threw a rock that would not be covered because it was not a failure of the product, it would have been an outside force. Warranty is worthless.

The guy from Sage Plumbing was friendly, courteous and professional. He showed me what he was doing and afterwards what he had done, and also offered me some tips on how to keep the garbage disposal clean and functioning in the future.

I have been so delighted with the customer service, prompt follow-up and clear communications from Choice Home Warranty and their amazing vendor network regarding my furnace and more recently, hot water heater issues! Excellent! I am happy to refer this company for use.

Great service. Fast and reliable. The plumber was on time and Choice Home Warranty company was really a great help. Great customer service. I will definitely recommend this company to everyone. Definitely worth the price for the service. Is not the first time when I use them and always they provide good service.

A technician was scheduled quickly and assessed the problem upon arrival. The AC unit was repaired within an hour after arrival. The technician was professional and knowledgeable about our AC unit. He took time to explain the problem and solution.

Tech came after hours and fixed my old AC unit so I would be cool. Sold me a new unit with some discounts. He was very polite and helpful. Even helped move stuff in garage in preparation for the new unit to be installed the next day.

The technician came in a very timely manner, got straight to work and had my dryer working within an hour. He's come to fix my dryer before and did an excellent job then too. Very knowledgeable and professional. I appreciate most the showing up in a timely fashion and knowing what was wrong with my dryer and getting it working.

To date, my fridge has caused me to call you with a claim three times for not freezing and cooling. The first two times it suddenly came back to life after three or four days. Each of those times I cancelled the claim. During the ensuing time period, while waiting for the repairman to arrive, I lost most of the frozen food and some of the other items in the fridge. This latest "adventure" is different. The repairman arrived the next day after my claim was filed. He determined the cooling control switches were at fault. He checked for the availability of the replacement part, while he was here. With not finding the part on his phone, he stated he would check further at his shop. It is important to note this fridge was built in 2003.

Was unable to fix and had to order part! So they will have to come back! Not sure when so just without appliance until! But Tech was very nice and friendly! Was able to see what was wrong! I would recommend him I think if and when my problem is solved!

Was alarmed to see a drip from my basement ceiling one day. After a weekend of worrying and an alarming conversation with my regular plumber I remembered that I had a home warranty and put in a claim at the Choice website. They sent out a plumber within 2 days. He seemed to be very smart and quickly figured out that the problem was with my guest bathroom toilet seal. After a quick discussion and approval from the office he replaced the toilet seal within 20 minutes. I only had to pay 65 $ callout charge. All in all happy with the quick response and the competence of the plumber

Jose is the best technician I have ever had the pleasure of working with. He is extremely communicative and explained everything clearly, he worked with my schedule on when to show up, and he has checked with me on the problem since. I would highly recommend Jose to anyone. I just wish that I could say the same for Choice Home Warranty. I am currently appealing their decision on my air conditioner, which goes in direct opposition to what the technician actually found.

Got a response to my request. Had to cancel request as the issue was with the city water and not something at the house. Pleased with the fact that I was able to talk to someone on the weekend and know I can have someone come out.

Someone came out to fix the problem quickly - my only regret was when my tub was leaking, I did not call them first to come out and check it, so the cost was not going to be reimbursed. But fixing the ceiling of my garage went well.

My AC repair parts are no longer supported, so the entire unit has to be replaced. I am very disappointed the total cost is not covered. AC units are purchased and installed as a complete unit, the inside and outdoor components go hand in hand as one unit. To split the install cost in half doesn’t make any sense, nor is it a sound business decision. It is also false advertising since you claim full replacement is part of the warranty. My entire system and every component would have to fail all at once to qualify for full replacement. That is not realistic or fair to the customer. Again, it’s false and deceptive advertising.

Each time I have called to speak with an agent I have had excellent help with filing a claim. The wait time was reasonable as well. All of my information is with them and what can be potentially a big drag is not so bad - mainly because Choice Warranty figures out who to call for a repair and then schedules it for me.

Just bought a 20-year home and based on the reviews, I was thinking Choice would be the home warranty for me. Unfortunately it appears that nothing I need is covered. Sales people like to claim everything is covered, especially those temperamental air conditioner units. That's important to me since I live in the desert. NOPE! The part that leaked the Freon for the unit, was the part they don't cover. GREAT! Thanks for nothing. Your new home has a spa, NO PROBLEM! I purchased the extra coverage. The heater stopped working on the spa. NOPE! That spa isn't covered. Instead of saying, "Oh, Now that we know your spa isn't covered, we need to cancel that portion of the policy and get you a refund..." NOPE!

I am very pleased with the warranty. I now feel more secure with the new warranty than if I never had a warranty. I am pleased with the cost of this warranty; I am now covered for three years and this reduces the stress that I sometimes feel regarding the cost of home repairs.

Being a new home owner, having a home warranty is very important. With Choice Home Warranty, I receive quick responses and technicians are quick to come out and diagnose the problem. I feel confident that any unexpected problems that may arise, Choice Home Warranty will be able to resolve and at a reasonable price.

When I decided to go with Choice Warranty it was because I read good reviews about this home warranty company. This past month I have had my plan changed to a service call of 85.00 after 3 claims and one they didn't pay for one.

First time using CHW. Called them at 10am. Repairman called me within 15 minutes! Josh of Amaro Appliance Service arrived 15 minutes before his eta. He was efficient, adept, knowledgeable and personable. He located the problem after disassembling my "stacked" dryer (drum wasn't spinning) & reassembled it in record time! Extremely satisfied with his service. Thank you CHW for excellent service!

The contractor from Baldwin county was very good. He quickly found the problem with both appliances. Definitely my best experience with Choice. He was very polite and arrived when he said he would. I would most definitely recommend him for other jobs. He's the first contractor that has come to our house and spoke honestly without making excuses.

I had called because my dryer was not heating up but after I submitted the claim, my husband checked and found it clogged so he cleaned it out, thus I didn't need service. I called the company and canceled the claim. Everything is OK but the service has been exceptional in the past

I tried to cancel my card and was told her had already put it thru. I needed to talk to home owner first. Now she has already purchased one so I need to cancel this one. He should have not put it thru, claimed it was too late.

Our auto garage door started acting intermittently and eventually stopped working. We had to then open manually. We filed a claim with Choice Warranty on the weekend and we’re setup with an appointment, date and time right away. On Monday the garage door service company showed up, assessed the repair, went and picked up parts and returned and repaired the issue. Completed within 2 hrs. Great service….

The technician was fine. My rating is regarding Choice Home Warranty yourselves. A decision was made not to repair or replace my appliance. A decision I filed a protest and spoke with Melony. In my opinion having owned three other homes with the same type of cooktop, the cooktop failed under normal circumstances. Melony was just doing her job to deny my claim. I am very disappointed in Choice Home Warranty. Your company was pretty highly recommended but after this experience, I can not recommend CHW.

Excellent Service! Made a claim to have my garbage disposal fixed or replaced online. Within 1/2 hour choice got a technician to come to my house the following day! Technician came ended up replacing my disposal! Very happy customer. Thank you Choice for your quick service.

Just became a new customer because your rates and coverages were very competitive. So, I made the change over to your company. The representative I spoke with was knowledge and courteous. I will recommend your company to my friend and family. I hope your service will be as prompt as I have witnessed so far.

Customer service was excellent, I feel confident in the investment thus far. I have had a bad experience in the past with another company and was uncertain about Home Warranty plans. Sam ** was very knowledgeable about the plans, my options, and etc. I am looking forward to working with this company. Be blessed.

To whom it may concern today I'm very satisfied as far as getting what I need to get done and fixed. The employee that came to work on my work order I feel that he was not very personable. I feel that he could be a little bit more friendly. He was just a little negative for my taste and my wife but far as to work I'm satisfied it got done in a timely manner.

Spoke with Sam ** who was helpful and set me up with a senior discount policy which no one advised me of before for 3 years and incentives. Sam spoke kind of fast but was knowledgeable, persistent and saved me money.

Prompt customer service support and courtesy engagement. I have had multiple issues with the house since moved in date and each issues reported and covered has been taken care of promptly. Choice Home Warranty has been there always and I am thankful for their support.

As for Choice, I am unhappy with them. You all left most of the charge to me regardless of the warranty. You said preexisting condition. Duh. This is an old house. Is this what you say on every claim over 65$.

It was nice that the technician contacted us to move up the appointment by a few days. He was timely, polite, hard working and resolved our issue with the refrigerator/ice maker. He came prepared with a replacement part as he suspected that the ice maker had stopped working. It was nice that the matter was resolved in one visit.

We have used Choice Home Warranty for several years. Sometimes the reps are better than others. Peter was our rep and was the best! Solved the problem. Trustworthy. Competent. On time. Dependable. We'd call on him again.

My experience was frustrating. The way I read my contract with CHW, they will repair or replace any appliance, up to $1000.00. They told me our dishwasher could not be repaired and offered $256 as replacement offer. We can’t touch our existing Kitchen Aide dishwasher for that amount. I informed Brittany it would cost us $889.00 at RC Wiley to obtain a replacement. She then told me Clause F allowed them to offer the 256.00 in lieu of replacing our dishwasher. Just started talking over each other at this point. Finally I told her just to send the $256.00 dollars and hung up. Very disappointed in her lack of customer skills!

The customer service rep advised me of everything related to the warranty with cost and analysis so I am so far satisfied with the warranty at this time. Am looking forward to the experience as this is my first warranty on my home.

Technician called ahead, arrived on time, & diagnosed the problems. He repaired what he could & ordered parts to be installed later. This is scheduled for Wed. AM. Very happy with experience. This is our first experience with Choice Home & so far am pleased with their response.

Very Customer Oriented Company and Agents. They have Speedy appointment system, and the repairs are done professionally as scheduled and fast. Hope they they continue the process which is excellent that and will attract more customers for them.

The phone system for placing an automated claim was very poor. It asked for information and did not understand what was being said. The request for the service could have been handled in less than 1/2 the time if a live person answered the call.

I love the instant service I get with them finding me a contractor for any issues I need..I was able to get things fixed in a timely manner and the appointment was right away when I needed it. Choice Home Warranty is awesome.

Aaron was the technician who evaluated and diagnosed my microwave turntable and my ice maker. He did it in a matter of minutes and explained to me his game plan and the time frame it will take. He was very professional and courteous. I was very pleased with this home visit and with Choice Home Warranty.

My experience using Choice Home was great. A simple phone call, (no waiting on hold), and a professional came and easily fixed the issues. They cleaned up and left in a timely manner. It was better than scheduling on my own in the past before Choice. I highly recommend.

Was disappointed with the resolution provided. I have had this service for many years. Time and time again received little in return, yet I kept hoping next service would be better. This incident left me with a refrigerator that was deem motor was not worth fixing. However, the replacement came as a e-check to Lowe's. The amount was for $495.00. The amount was much lower than expected. The insult added was not having a choice to use the funds anywhere I choose in order to stretch the amount I was given. I could not find a "scratch-and-dent at Lowe's for price even if I added funds to purchase the size I had. I would ask all replacement funds be given to the policy holder to be used anywhere.

Very fair tech. Thank you, Gabriel for all that you do! I would recommend Gabriel for your plumbing needs and CHW is the best ever. I appreciate all that you do. I really did not know what to expect but the heavens have aligned me S&J and CHW and I appreciate that.

Multiple toilets not flushing but draining slowly. Warranty company wanted to send a house maintenance man but I insisted on a real plumber. This was not just use a plunger to fix problem. Licensed Plumber came out, assessed the situation, then corrected the problem.

The technician was great. Came with mask on and went right to work to solve the issue. Asked me what was going on and listened to me and said, "Ok I will check it out." Roughly 15 min later came out from freezer and told me the problem and said parts were ordered and will be sent to the house and set up his return date to put in parts. He was very thoroughly

This is my first year with Choice Warranty and I had issues with my HVAC multiple times and the vendors they have provided are very knowledgeable and provided great services. I was approved with all the maintenance work and never been rejected.

Tech was very knowledgeable and professional he's coming back today to complete the job. It didn't take him long to find the issues that was going on, and he came 2 days earlier than he was suppose to come. He contacted me to let me know work order was approved by Choice Warranty, which I never got information by email.

So far excellent communication but services are not completed yet hopefully my unit is fixed satisfactorily. My dishwasher still has to be fixed. Waiting to hear more about that. Repairman seems to be knowledgeable. I am new to this service contract and hope I did the right thing.

I was only supposed to be charged an $85 copays to the subcontractor air conditioning company. However the technician lied and said I had to pay an additional fee of $250 and he put that on my credit card. When I complained to Choice Home Warranty, they said I should only have been charged the copays. However they told me that they could not get credit my account since it was already charged to my account. I got a different story when I called the A/C company. Now I am in the position of having to dispute the overcharge with my credit card company. Right now I am furious as to how this was handled. If Choice Home Warranty comes through for me and gets my credit card charge credited to my account I will update this review.

Serviceman was polite very professional, and very good at the time it took to look at the unit and diagnose the problem. I would recommend Roger to anyone, hopefully the installation is as smooth as the service call. I have no doubt it. Will thank you.

I spoke with Adam ** today and he was very professional and answered all my questions. I have looked at a few companies and Choice Home Warranty gave us the best value for our needs and money. Thank you for an easy sign up process.

The website wouldn't allow me to give the brand of ice maker and branded it a Viking refrigerator ice maker. In the notes section I made the brand clear. Don't ask for notes if you're not going to read them. The first tech promptly charged me $10 more than my deductible and then said he didn't work on Hoshizaki. I called before the next two assigned techs came to the house and they admitted they didn't work on that brand. It went from January to April before I finally gave up and on the internet found a dealer in about 10 minutes.

Submitted a new claim online only to find out I have to call in and submit more information tried to call first time around. Got stuck in the phone tree so I hung up and called again. Waited on the line for 12 minutes and then was informed of an automatic call back so I'm still waiting.

The first time I call your business I was greeted with great attitude, couldn't wait to get my business, when I called back to sign up, the customer service representative, acted like he was doing me a favor, when he answered he didn't even say the company name just hello, I signed up not because of your customer service rep but because of the products you offer. My opinion speak to your customers rep to treat all customers with respect and kindness.

I have been trying to talk to a case manager since last Friday but no one has called me back. I left a message with the lady who answered the case management department and was told someone would call me on Saturday. No one has called back. I just now talked to a lady who gave me the number for the case management people 800-814-2534 ext **. The extension ** is not a working extension,. Please I need to speak to someone as 3 of my burners on my cooktop do not work. We have been with Choice since June 2017. Have filed very very few claims. I need help!!! Please.

I called the first time at 10:45am on May 2nd. I held for 30 minutes and then I was told that someone would call back. I called again at 2:30 and finally, I was able to make an appointment for a plumber. The hold times are ridiculous and totally unrelated to Covid. The message should be changed. Don’t state that I will get a callback, when I am not.

Courteous, caring, timely. Called and scheduled earlier than expected because ac was out and it was very warm in house. It was on a weekend and looked like it was going to be a long one. Turned out subcontractor flipped a switch turning ac off in the attic. We would never have found it.

So far, this review is a bit premature as I have only submitted the claim request to a helpful digital helper on the telephone. It was a 5-star experience and I hope the rest of the process is the same.

Replaced disposal a day late because he didn't get an answer to a call. We waited for him and even put a note on the door that Jeff was in the backyard mowing. He was rude about not coming the day before.

I submitted the ticket for A/C is not working yesterday (Sunday) at 7:30 PM. I got the service people assigned immediately with appointment on Tuesday morning. The service company is great. They called at 2:00 PM on Monday and came home immediately. He fixed the issue in 10 minutes. Great service.

Leo was very professional and kind. Great Customer service. The entire warranty was Explained to me. Each and every service that Will be covered. Leo explained to me how I can Get a free month for everyone that I refer and that each new customer will get a free month.

We were considering Choice Home Warranty until we started reading reviews online. We ended up staying with the home warranty service we had. But, Choice Home Warranty is harassing me EVERY DAY. I have asked them to take me off their list with no luck. Just today I have received 4 calls. They always use a different phone number. Now they have started using numbers within my area code so my phone lets them through. Bottom line, don't give out your phone number to them unless you are planning on signing up with them.

Very helpful and informed about product (home warranty) saved me a substantial amount of money and peace of mind. Being a disabled veteran knowing that my inability to repair home myself anymore is a comfort for my family. Would recommend company to others looking for home warranties.

Most of the time I call in claim is declined with some kind of excuse. I end up paying copays, stuck with techs who overcharge and pay from my pocket. Customer service is horrible and rude. I would recommend staying away from these scammists.

Representative understood issue and urgency to get issue fixed! Very courteous and friendly! Very professional! Good company to have as home warranty provider and would recommend them to others who are searching for a caring home warranty provider. They make filing a claim easy and make customer feel comfortable that issue will be taken care of.

I needed to start a new claim due to a faulty garage door. My reply from Choice was prompt and there is an appointment scheduled for Wed. The online process was easy also and the response time was within an hour.

We had an issue with our washer not fully rinsing. The expert came to our home, reviewed the issue and has ordered the parts. He will be back on May 10th to repair the unit. We so appreciate the quick response and service. Well worth it to get this warranty.

I've been EXTREMELY pleased with CHW as my home warranty provider and with the service companies that they've referred to me. I would, without hesitation, recommend CHW to any relatives and/or friends. I GLAD give CHW a 5 Star rating. Keep up the good work.

Had to wait two extra days because of the warranty people's mistake. Acted like they weren’t concerned at all. Not a good company. Fraudulent. Denied my legal claim due to error in reading claim. I was denied due to water well failure and don’t have a water well.

The service of your responding associate FIXSMART was outstanding. The owner and employees went far beyond to provide a timely solution to our issue. They had all the required parts on site and installed them with care and cleaned after the job. Many thanks and blessings.

Tech arrived early, assessed what was problem, fixed it and was done. Had a great experience. Didn’t have one part but was able to locate and completed job. Paying was a breeze, online payment, no hassle. Tech was professional and courteous.

I called on a Monday morning and did not get on the schedule until Thursday and then no tech came. Kinged claimed I had cancelled appointment. Then was rescheduled for Saturday morning. Very bad to wait 4 days to get on schedule. Then no one shows up.

My microwave broke and I filed a claim in the evening and it was completed the following day by noon. The technician was on time, professional and explained the problem very well. The technician clean up and left the area clean.

My experience with Choice Home Warranty have been very disappointing and dissatisfying. Please do not contact me anymore. I will not recommend your company to anybody. This is not a company I will do or purchase services from. Just about every claim was either denied, negotiated for coverage or not covered. This was top off by a claim submitted this week regarding my HVAC unit.

Great service so far. I have not experienced any major problem with Home Warranty where I can give an honest explanation. The service call was to repair a dryer. The contractor did a great job restoring the heat to the dryer to dry clothing.

He was very nice and explained he was not able to do that kind of sewer work. He told me what he could do and and he apologized for the misunderstanding. I need some indoor work done and want him at that time. Must get the outdoor done first.

The guy showed up as scheduled. He was professional and informative. He came in and completed the work in a timely manner and he even explained what to do if the Garbage Disposal ever got stuck or clogged up. I would give a 10 plus rating.

Choice Home Warranty has been great responding to my past calls. Thank you all for your service and your continued help in getting my services taken care of. I don't know what else you all want me to say. You took care of our service call. Thank you for a job well done.

But still will have to pay another seventy-five dollars.

We have been with CHW for more than two years, we had no trouble with them until this past week. When our Air Conditioning failed to work, I called CHW, spoke to several people more than five times. I told them my Husband would be 94 soon, was on Oxygen, had a bad heart, and other health problems. I was told I would have to wait Four days for a repairman to come to my home, I thought maybe you didn’t understand how much we need the repair done sooner. I called several times, was told, "Hold on. We’ll see what we can do." I waited, again to be told wait the first days. You advertise your service 24/7. And one o light has rated you # 1. I have not got #1 service. And for two years in a row, I have paid my warranty bill early, earning another month extended warranty. I just told you what kind of service I have gotten And to answer your question, would I recommend you to a friend, not sure I could do that now. Charlotte

I have had two requests for repair on my washer. They were completed by Sears. The same repairman completed both jobs. I am entirely satisfied with his work, he knows his stuff and was able to fix the problem in just a few minutes. The appointment was within a day or so, which I very much appreciated.

Just made our first claim. We were able to make this claim, easily online. We have now been notified that our Claim has been accepted and we have received a claim number. Have been asked to wait up to 6 hours for someone to contact us.

I will be canceling policy as too many claims are denied. Even though the policy states that all appliances including parts and components are covered a small broken plastic hinge in my fridge was denied. Sad thing is the part only costs $62, now you’ve lost a $600 customer.

The pool tech never showed up or called. I sent a email and then called the next morning and he said, "I will call you when I can get to to you but I am busy today so it won’t be today," and still haven’t heard back.

Choice refused to pay for the repair of my wall heater. This unit is attached to the home and is part of the main heat for my basement. Choice claims it is not covered in my contract. This is the second time Choice refused to pay for my repairs.

Everything went. The technician diagnosed the problem. He left to order the part and said he would let us know when he received the part to arrange a time for installation of the part. I hope you have a very nice day.

The lady I talked to was so friendly and I felt so comfortable knowing we made the right decision with Choice Home Warranty! We’ve had a certain company over the many years that we loved who slowly became expensive, unreliable and hateful. Thank goodness we made the Choice!

My Realtor provided warranty is ending so I've been bombarded with new offers; which is overwhelming since it's hard for me to understand what's covered and cost. I received an offer from Choice for 13 months and 25% off! No Brainer!!! All my appliance, jetted tub, freezer, septic system, etc. are covered... Hope I never need their service, but if I do.... I'M COVERED!

The technician who came to my house is great! He did his job. YOU DID NOT! I've paid for your service for years and you failed to cover my dishwasher or my tankless hot water heater. I would not recommend you to anyone and feel that you owe me for my broken items and the new ones.

Our dishwasher went out. The technician responded quickly within a few days who reported their findings to Choice Warranty. Choice warranty decided to buy us a new dishwasher and offer $247 which was low. I called them to dispute the offer. The employees were very friendly and understanding. Choice warranty then offered to send me a check for $591 which seemed fair. In all I had a good experience besides needed to call them to dispute the original amount offered. However, it was very little inconvenience.

Very good service. Service was prompt and was very happy with Cascade Plumbing. Did the job exactly the way I hoped they would. I am sure the problem was repaired and won't have anymore trouble with the toilet. Thanks for the wonderful service.

I was very happy with the service tech. He arrived on time, was friendly, professional and knowledgeable. When he didn't have a required part for the repair, he was able to obtain it from another location, same day, and returned the same afternoon to finish the repair. Very satisfied.

My technician was great, super nice and fixed the problem. However, my appointment was 11-3 and he showed up at 9:45, didn't have the part to fix it so he had to go get a part and stated he wouldn't be back until 6 pm. Just a little outside my scheduled window and that is frustrating when you have to schedule around such a broad window.

My garbage disposal had stopped working. There was power and the reset button had been tried without any success. The technician came on time and was knowledgeable, professional and was able to successfully to solve my plumbing need. Excellent work.

Very nice repair technicians. They took their time and found the problem, I would recommend your company to my family and friends to have them service them. They were very thought with regards to what the problem could be.

I’ve always heard don’t take out a Homeowner's Policy, they always find a way to get out of paying. Well, it’s true. My 20 + years A/C unit went out. Choice will pay a little over a thousand dollars to replace a part in the unit leaving me to pay over $5,000 in expenses for non-covered parts. I’ve learned my lesson the hard way.

Claim for refrigerator was denied. We felt it was unfair. The refrigerator was sold with house and we were not at fault that the condition of it was unknown at the time of buying the house. Due to the claim denial we had to pay $1097.00 for a new one... The claim for the dishwasher completed as requested. It works as prescribed, now my rating is based on their lack of understanding that items bought with a home is a 50/50 chance when purchasing an home...

We have had Choice for almost a month, and the company I would not recommend to anyone. Not being on top of who they partner with, or really look into anything as they should. Not doing their part in claims. I highly doubt we renew our services after our contract is over.

Turn around time on claim was quick, and technician was able to arrive sooner than originally planned. Helped thoroughly check out my AC system and tell me of any issues. I did end up paying slightly more than the service call fee for a replacement part that wouldn't be covered by warranty until completely broken, but still worth saving a potential service call in the future when summer heat is at its worst.

Customer service was very helpful and professional. My appointment was schedule in less than 12 hours after the initial call. Thanks again for great service and stand by your word. As always you meet our expectation with flying colors. We will always use Choice Home as our home warranty company.

Both our air exchange blower motors are leaking oil. AC Repair company recommends replacing them. But you say NO! Wait until Summer when they fail when it's 120 degrees and can't find a repairman anywhere and we die from the heat. We have a 6 year contract with Choice so there's no question they will fail while under contract. So why not replace them now. That Stinks and I'm not happy. I will tell everyone I know about this.

The representative was clear, friendly and polite answering all questions about the Choice Home Warranty. I was sold on the phrase he used, "It can transferable or giftable." I am retired on a fixed income and he worked with me until we found an affordable amount. Thank you Phil of Choice Home Warranty.

The technician showed up the next day and connected with his boss to resolve my problem. Did repairs to the thermostat and check other thing on my AC unit. The termostat is working now but not sure if it will need to be replaced since he has to write up a report and send it in for approval.

You have sent 2 different companies out to fix the A/C and it still isn't cooling. This has happened several times. I have no problem with the companies. My problem is I believe the unit needs to be replaced and you don't seem to care that it gets very hot here.

Once the claim was submitted, I was contacted, and a time was set up for review. My tech arrived on time, as planned, provided Great Service, the parts were replaced, and unit repaired for the Air Conditioning system. The unit started cooling immediately. Highly recommend.

Choice denied paying for the pump replacement. I don’t know why I thought as I’d had the contract for a while and even paid out money to you every month on time, You promise to pay for my home repairs. And yet, now you’re saying you can’t help me. Which, being a disabled Veteran on a unlimited income, is very disturbing to me.

The contractor was thorough and courteous and came out in reasonable time after the claim was submitted. His recommendations were approved the same day it was submitted. We're looking forward to getting this fixed so we can get air conditioning again. We look forward to seeing quality work completed.

The repairman was on time and did a great job locating the problem. He was easy to explain the problem once they were located. I had two different problems and he found the problems easily. He was very knowledgeable. I would recommend Choice Home Warranty. Thank you so much.

Technician are very capable and helpful. The online service is very good too. The services in general I with very good experience and expertise. I never have experience a good services and fast. I always looking forward to use the service time and time again in the last couple year that I been having this contract services. For that I always recommend to friends and family. Thank you.

I sent an e-mail to make a claim on my refrigerator not cooling to the proper temperature. Choice Warranty responded abruptly and I had a repair company assigned with time and date within 24 hours. The technician was scheduled to arrive from 10:00 AM to 2:00 PM. The technician arrived at 10:15 and diagnosed the refrigerator quickly. The part that is needed had to be ordered and would take two weeks to arrive. Luckily I have a garage refrigerator and could wait. I was very pleased with the initial service that I received. The only issue I had is with the wait time for the part. As far as Choice Warranty and based on my first claim I very pleased with the way they handled my claim.

Our claim was responded to quickly and an appointment was made. I contacted Atrain Mechanical to confirm our appointment before the tech had accepted the job, but by the end of the day, the appointment was confirmed. Mr. ** came exactly on time, diagnosed the problem and had our air conditioning working properly. We had a quick response to our claim, the technician assigned came out on time and corrected the problem within 3 days; we were pleased with how it was handled.

The Customer service representative was very helpful in trying to assist with my claim and answer any questions I have. They were very polite and did not rush me. They spent time to make sure to get a clear picture of what the problem was regarding my claim and even talked with their supervisor to try to get me the best help.

Disappointed in amount we will receive for replacement of new dishwasher. Realize mine is older but prices have gone up on a new ones. Paying premium to you and surprised at return, plus service calls have increased as well. No explanation as to how I will receive reimbursement either.

Rich from Apple Repair is an experienced and courteous serviceman. We find him to be knowledgeable and informative. I would recommend Choice. We are always pleased when we call them for service. It's easy to get an appointment online or on the phone. Thank you, Choice.

I submitted claim for AC not cooling and I specifically stated AC was on the roof of a hi-rise condo building. First vendor declined because he doesn't work on roof mounted AC. Second vendor RWJ Enterprises came and evaluate problem and determined roof condenser was defective and cooling coils was a discussion item. CHW approved replacement of condenser but not cooling coils, which I disagree with. That was not an appropriate or complete solution. Over the years I have always learned, from relatives in the industry, if you replace condenser you also replace cooling coils. Therefore, I declined CHW's offer and went on my own to contact a HVAC vendor doing work in our building to get a complete solution, condenser/evaporator and cooling at my cost.

I had an issue with a blocked toilet. My experience in “fixing” this issue was excellent. After a backup of water in my laundry room and in a “panic” mode, I called Choice. The first response I received was an appointment scheduled 4 days later, which I was NOT happy with. After calling again, the agent with whom I spoke called the scheduled tech, and I was able to secure a next morning appointment. The plumbers who came out were EXCELLENT!!! Problem solved. Yes, I would highly recommend.

Filed claim that dryer was not drying/working at 2:30 Friday afternoon online. Received notice my request had been sent to service tech. Service tech texted at 4:15 saying he would arrive at 4:45. He promptly arrived. Reviewed, serviced and repaired dryer by 5:30 same day! That’s service my friends! Thank you CHOICE!

The Ac company they sent by I believe is dishonest and the guy look like he was not only the onwer but shady and maybe the way we look or the job was so little and took my $85 and ran. He had units on the trailer that he was pulling with his new pick up truck and trailer which was open both fancy equipment. I want a different company that’s honest

Filing a claim was very easy to do and the instructions on the phone so very clear, and the Contractor response was quick. Thank you for the service. The Customer Service was Excellent and you can file more than one claim, Choice is the way to go.

Our pool tech, Water Tex Pools was great. He came out quickly solved the problem and got it fixed. He did a very nice clean job of replacing the heater and cleaning up. He also gave me instructions on use.

This was the second time someone had come to my home about my freezer defrosting my food. The first person, just adjusted the setting for the temperature. A week later all my food defrosted in the freezer. I called back and another technician came. He said, "Your compressor is bad." He went in his truck and changed the compressor. Refrigerator is working fine. This is the second compressor in 6 months, LG has a lawsuit in reference to their compressors.

Technician was assigned in a timely manner. He arrived as scheduled and was knowledgeable and efficient. He was extremely friendly and polite; explaining what he was doing and why throughout the process. The settlement offer was made quickly. When I asked for a review, a dedicated case manager was promptly assigned. I reached Lydia ** with one call. She listened to my situation and knew exactly how to accommodate me. She was pleasant and very well informed. Overall, this has been a positive experience to this point.

Referring to the representative I got the 2nd time I called, she was excellence and helpful. The young man I initially spoke with was in a hurry, got my address wrong and hung up before I could finish asking questions.

I love the company but this time I was very disappointed. The first company was horrible and wait 27 days before it was fix because the company was changed. I called and made a formal complaint about the first company! The guy was busy on Saturday so I agreed to changed it to the following. When changing the date he never came even after calling and texting for 2 days. I finally called Choice back and they were able to speak with him. He came out later that evening. Then afterwards for the part replacement it was nothing. However, all other times it was 5 star with Choice!

Long wait time on phone. Loss connection 3 times while waiting on hold for the cancellation dept. Salesman had me open a new account when One was already opened at the same address by my wife. It’s also unfair that it will take 15 days to have the two charges credited back to my Mastercard. Not much more to say at this point.

Friendly, respectful, and polite. Very knowledgeable and helped me to find the right policy for me. I would definitely recommend this company to protect your home. Wish I had this company when I had my house. They cover so much more than other companies.

I like how quickly Choice responds to my requests for service. However the last 2 times Choice has assigned a company to my request, they have not been great at contacting me nor responding to my calls and texts. I always consider that they are busy, but wait till the end of a business day before reaching out again, this last tech never reached out to me, I finally got lucky when he answered his phone. Said he’d call me back in a minute—never did.

Mario was on time and knowledgeable and explained everything. Excellent service. He explained the process and promised to come back when the parts were available. I would recommend him to friends and neighbors. As a matter of fact I have already done that.

Really caring customer service. Friendly and knowledgeable about coverage and scheduled soon as in next week with a good service company owned by a disabled veteran. Even able to take my deposit of $65 with credit card to the heating ventilating service person ahead of time.

Though my service provider was 45 minutes late from time he said he would arrive (1115) he was very professional and successfully repaired the damage. Recommend him to anyone needing plumbing problems resolved. Choice Home was very quick to assign this repair company.

Kindest, most honest, fairest and most through plumber I've ever worked with, Mike. I am forever grateful to have been connected to him through Choice Home Warranty. I request him and hope that I will get him every time I have a plumbing issue I claim through Choice Home Warranty. AMAZING TECHNICIAN.

Friendly, very knowledgeable and did the work properly. Educated me as the customer as to what possibly caused the issue and what can be done to correct it and prevent it from reoccurring. Gave explanation as to what part is needed and choices where they can be purchased. Highly recommend this company after receiving this great service.

Alex was knowledgeable and professional. He explained the options in detail and helped us make an educated decision. We hope for a better experience with Choice Home this time around as pricing is higher and less items are being covered than our previous plan with them.

My AC units were not working properly and ware taking long time to cool. I set up new work order, technician even help me set up work order. I received call and text from EMS Home services. They finished the job very professionally. Great service.

Plumber walked in, looked at the job and said it wasn't covered by my contract. He took the $65.00 and said he would come back and fix the problem. He never came back. Had to call another plumber to fix it.

I was able to get connected to rep quickly. Person was able to understand my needs and set up appointment. She was professional and polite. I was connected to a company and an appointment was set up for next week.

Microwave turntable would not turn and rep Steve ** was here yesterday and had to order part. I was very pleased he was educated on Bosch appliances. Now I will wait 5 to 10 days to get part and then he will be back to install.

Speaking to Tracey was a pleasure. She was very personable, professional and answered all my questions completely. Seldom do I get a sales presentation of this caliber. A good idea would be to put her in charge of sales training. She is a real "keeper".