Choice Home Warranty Reviews

Dishwasher broke, took 4 days for see technician, had to wait additional days for part to arrive. We have a family of five. That’s a lot of dishes. Not the appliance company fault, however when there are appliances that are used daily, Choice should send it out to first available or allow the consumer to pick.

All went well. Hani of Ace of Spades did a great job. He fixed the problem, was friendly and professional. The unit was replaced and some extra (non-warranty) work was done on the door. So far this warranty policy works fine, and I would recommend the Choice to my friends.

On time amazing experience. Last use of warranty sent a HVAC "professional" who dangerously piped gas exhaust back inside home and miswired ground wire. Horrid experience with $900 cost. Sears repairman was terrific and gave me more faith on warranty.

Contractor did not have a face mask.!!! Not good when coming to customers home. He was polite and fixed the item but he was also sniffling which made me nervous! The covid is not gone and people need to be careful.

Thank you for serving one of my houses with a professional garage door opener company. THANK YOU. I have been using Choice for a while now and I purchased a five year plan. I am very appreciative for your services.

We were very satisfied with the gentleman who came to our home to repair our refrigerator. He arrived in the time frame that was given to us when we made the appointment. He was very courteous and friendly. He was able to repair the problem in less than 30 minutes.

It is easy to make a claim until today. Oven is not on the list of options to click. Had to call in To make a claim. Only list stove top. Stove should be added to the list when trying to make a claim.

Very happy with outcome of the first claim with Choice. Choice is true to it promise and our issue was fixed without any problems. Sent a reputable company that came on time and fixed problem. Also we were contacted within 4 hours from entering claim.

I’ve used this service quite a few times. I can’t thank them enough for their great service.. I’m extremely satisfied with Choice Home Warranty and definitely recommend them! They are very knowledgeable and have recommendations on future use of my appliances and how to maintain them..

I hadn’t planned on buying a home warranty today, I thought I would do it one day, but after speaking with your customer rep, he made it easy and simple to say yes. This was the first time I had been told that there were options of more than monthly or one year. I appreciated his help.

The service person was clean, polite, very professional and knew what he was doing. Every one we dealt with during this process was five star. During this day and time it is great to find a company that does exactly what it said it would. You did exactly that!!!! Thank you, thank you, thank you!!!! Roy C.

I received a phone call today to find out if I had any questions about my policy. I have not yet received my policy. They said they would send it to me and they have not sent it. I called today and they can’t seem to find my policy but I have paid over $1000 for a three-year program.

The technician was great. He responded quickly and was able to come on my schedule. He found out what was wrong and was able to remedy the problem in no time. Payment was made conveniently. I would definitely recommend him.

Gina helped us get a home warranty for the home we are selling in PA as the buyers are a young family and we want to be sure they are taken care of and don't have any unexpected expenses. Also got another policy for our new property in Florida with optional coverages for our well & septic so WE don't run into any issues with our new home!

Just bought a policy, on our new home, always had a policy on our new home in the past, we’ll see how this compares to the other company. Had that company for 20 years and they were very helpful. Your salesman Abe explained your policy and it convinced me to change.

This is not the first time Michael has been to my home and helped me. He is very kind, professional, and efficient. Always happy to have him help with my home repairs and would not hesitate to recommend him. You will be happy with your repairs.

I completed the service request for my dryer in the morning, and surprisingly, the technician came out that same afternoon! I had anticipated waiting at least a week for a service call. The technician knew the solution to the problem, but had to order the part. However, he scheduled the repair for next week with me.

Called for service when my kitchen faucet flow is too low. Turns out that there is an internal leak and they need to change it. They changed the faucet and did a good job. Glad that I have this warranty.

The representative Abraham was my sway of influence to purchase the home warranty. He was very professional in explaining the details and very helpful. I pray the services are even better than he was. If so it will be awesome.

The repairs I turned in were addressed. The first repair with my dryer went fine. The second repair with the plumbing didn’t go well. After the plumber did the repairs you refused to pay them. They left and did not charge me for the repair. It depend on who is in the phone to approve the repair work if your repair gets approve.

The representative was very helpful in addressing my problem. He was friendly and knowledgeable. He researched my problem and advised me that he would have someone call me asap. I was able to make contact with an agent quickly. I would definitely recommend Choice to family and friends.

We couldn't be more pleased with Choice Warranty. We put in a claim on Thursday and the repairman came on Monday. I was never a fan of home warranties until I was introduced to Choice by my niece. Getting appliances repaired has never been so easy. They're timely in getting service people out. Their communication about the job is top-notch, and so far, the service people are professional, helpful and friendly.

Choice is the best, when you come with any problem related to your contract it is immediately result. This is my four years with Choice and be there for me I, highly recommend them. Choice as a good company. Very responsible and their services.

I love the level of service I receive from Choice. Their representatives and providers are always courteous, on time and knowledgeable. You won’t go wrong selecting this company when your appliances fail on you.

Dear customer service, had my septic back up on 3/18/2022. Requested a claim for septic tank repair and was sent to a plumber for a blockage. I continued to call various times on 3/18/2022 thru 03/21/2022 trying to get help with issue. Called again Monday morning about update on my septic problem. Your customer team knew I needed a septic tank pumped to fix the problem. All of a sudden, they stated my warranty coverage did not cover septic tank pumping. After all that I went thru, no toilets, showers or sinks were backed up, this is the answer I get from your service department. This is totally unacceptable service practice., I could of had this fixed during the weekend if you had stated my septic was not covered. I would not recommend this warranty service to anyone. I will probably cancel my policy with you. Thanks for nothing.

The response time was quick. I really need the technician, today and no 24-hours. But, I received an email stating 23 March @1PM - 5:30 PM with no telephone number to contact Sears. My refrigerator temperature is 54 and should be 34, I'm not sure that 24-hours is convenient. I wish I could get the technician at my home, sooner. But, customer service from Choice was timely. Thank you.

I spoke with a lady (not sure of her name) who helped me on the phone to set up the problem with my dryer. She had a wonderful personality. With the information I was able to give her she found my husband on the records keep.

The gentleman that came to our house was very nice. He explained the issues with our fridge and was very friendly to our dog. He seemed very experienced with different brands and knew what he was doing. I would welcome him into my home anytime!

In the morning the water heater was leaking water out of it so we call CHW to have a technician come out and fix the water heater. The agent was great in helping us with this issue and keep up the great work.

They are very responsive to anything you need and have the best customer service. They cover all your needs and I would highly recommend Choice warranty. Had an appliance failure and they right away made a claim and someone will be put asap.

Mr. Corey ** was on time as promised. He was professional and very neat. Mr. ** was able to explain exactly what was being done and why. He was knowledgeable, patient and took the time to answer my questions. My ceiling fan required a special remote and he assisted me in finding the remote to ensured it was the proper one.

Submitted the claim on Sunday March 20th and received a claim number in less than ten minutes indicating they have already assigned to one of your technicians. Same great service I received on the last claim. Would definitely recommend Choice Home Warranty,

They say AC needs replaced, Waiting for a new one. They came Friday and said they will send someone else or order the parts. I hope they come back soon as it is hot in my house. I have had good experiences so far so I am sure it will all work out fine.

I looked up Bennett & Sons and they are not recommended by the BBB so I canceled the appointment. I need professional people that have good reviews. 2 out of 5 stars is certainly not good. Be sure to check out the people that are going to do the work for you.

The service man was very kind and fixed oven first time out. First time I was sent out someone that knew what he was doing. Of course he didn’t show up when suppose to and didn’t get call. No call he was on his way. Just showed up.

Tech was great. I thought it took too long to get heat from start to finish. Waiting on appovals. Then had to wait for temp to go down to get freon. You would think that they could have just called it in and get approval and fix on Same day. By the time they got approved weather was bad again. So had to wait again.

She was sweet, thorough and explained everything very well. The whole process took less than 20 minutes and it was a good value to get several sets of the keys. I would use them again and refer to my clients.

The technician was scheduled to come out to our house on Saturday but he came a day early. He fixed our garage door. We were very pleased with the technician. Our garage door works great! His name is Isa. I would highly recommend him.

Submitted a claim online. Prompt response. When we had to cancel the claim because the problem didn’t exist (it was user error on our part) the claim was immediately withdrawn. Had we really needed the service, it would surely have been just as quick as all the correspondence.

At first I couldn't remember my account number so I messaged customer service to send me a password reset. They did and I scheduled my appointment. I wanted an earlier time and day but I was told there wasn't one. So I have to wait 6 days before my ice maker will work.

Relative easy job for licensed electrician. He was done and out in less than half an hour. All business. Glad about that because I am not qualified to work on electrical issues. Electrician knew exactly where to look for the problem.

Water sewage pipe was backed up. Called Choice Home and a repairman was here the next day. He was professional and resolved the problem. He snaked the pipe and water started to flow. He cleaned up the area. I recommend Choice Home Services.

Oh very disappointed… I was so excited to be able to use my policy, only for my policy to deny a valid claim. Because the technician decided that my issue was from freezing even though it hasn’t frozen. Even the technician told me that this policy is not worth having unless it’s a major appliance. I fear that purchasing this policy was a scam from the beginning. Very unhappy.

Service was ok. Technicians were nice. Before they start work ask for repair cost. They ordered art and coming back to finish job. We requested another call to fix two other toilets. Have not got response yet. May they will schedule when parts arrive.

Terry ** called to encourage us to renew our Home Warranty Policy. He was very informative and professional. He answered our questions clearly....no fast talking sales pitch. He even gave us a direct line for future questions. He is a good representative for Choice Home Warranty....needs a Bonus for good customer relations skills!!! Or better yet, a raise.

Customer assistance, responsiveness, and attentiveness is outstanding and refreshing from previous warranty companies with whom I’ve had contracts. Also, the quality of the vendors assigned to referred to my issues have been, to date, professional and appreciatively competent. I have been so pleased with the service that I recently extended my contract. I would recommend Choice to others for the foregoing reasons.

It was an easy process from start to finish. The type of service a customer expects when it has been paid for already. The technicians I encountered were pleasant and knowledgeable. Keep up the great customer service Choice Home Warranty!!!

Mr. Adam ** was very helpful. He explained everything in detail and sent an accurate contract of what we discussed. Assuming things proceed as described, I was very satisfied with our interaction. It was also nice to know that he was a fellow veteran and I thanked him for a service. Thank You. Bartholomew M. ** MD

Technician was timely and very courteous. Fixed the problem within minutes. Gave me instructions to fix next time if this issue happens. Happy with service and our results. The technician stated he would wait hours before turning paperwork, in case I had any issues. I did not.

Very disappointed. My claim was denied. A pipe that carries water has started to corrode. All pipes that carry water will eventually corrode and they are not covered. Ridiculous. Why else would it be leaking. Seriously considering no renewal if that's your criteria.

The claim I made was for a leak in the basement. Next day morning, a technician came and fixed the problem. The most important thing is that the CHW covered the cost. I paid my copayment. I will highly recommend this company. They are there for you. Thank you!

Called on Monday and a repair team was dispatched for Wednesday. He was within the time window and quickly diagnosed the problem. Replaced the heater and let me know problem solve, I was pleased with the repairman. His appearance was professional as well as his demeanor.

DeRosa was AWESOME. They called the day before and day of so I knew what to expect from them. When they were here they were professional and took the time to show me the issue. I will recommend them to others.

My replacement was approved but I was only given around 1/3 of the price for the cheapest stove I can find. Also it has been over two weeks and I haven’t received the gift card. I am unable to use my current stove because it has an electrical short. This is making things very difficult for my family.

The tech was high quality; my only complaint is that it took a while.. I reported the problem on sat and the tech could not get here till Wed at 6 pm and am still waiting for the return appt to fix the prob.

Tech was knowledgeable and very quick in his repair of my AC. He also installed a new thermostat I had ordered. He refused my tip and said to request him in the future. I would highly recommend this tech again.

Great, prompt service. Excellent repairman. A hot day, the AC is blowing hot air. Made claim online Thursday evening, and repairman came out Friday morning. I thought I was going to have to wait the whole weekend but luckily, I didn't. Thank you.

While Choice has sent some great and caring professionals to service issues at my house. I would never recommend Choice Home Warranty to anyone. Choice is uncaring and does not for their own protection plans. Example, the furnace in my home was old when I bought it and Choice blames me for its status.

My dryer was not heating up so I called Home Choice. I called and got a quick response. They sent a Courteous, professional technician from Tempest Tech my who fixed my dryer in an effective and efficient manner. I recommend Home Choice Warranty.

The technician was great… He was very nice and did what he could to assess the situation. He worked hard to try to fix the items and determined that they could not be fixed so he recommended that they be replaced. I have called multiple times to express my frustration and disappointment with CHW and their replacement policy. It is terrible to say the least! I have had a home warranty with a different company for years that I was completely satisfied with, but when we bought this house CHW was highly recommended so we switched. I have regretted switching from my first claim. I swear by home warranties and won’t go without one, but I am extremely dissatisfied with the replacement policy… It is not reasonable at all for the home owner!!

Vinny was Great! He was knowledgeable, personable and efficient. O this was one of the better experiences that I have had with Choice Home Warranty Company. Wish I had the same experience most of the other times I had to use your service.

Technician was wonderful. He was very thorough and knowledgeable. My only disappointment was I feel Choice gave me a lowball warranty balance itself. When I signed up for the service the sales was clear that it would be for a REPLACEMENT not just a small balance to go towards another. That washer was $1500. $547 is only going to cover only 1/3 of that.

He knew his info provided me with the facts. He waiting patiently on me to decide. He set up my account and the process was very easy. The price of the package was very reasonable. I would recommend any to use this great service.

Service was assigned fast and fair. My AC and Heating unit has been overheating and failing to cool or heat. I had trouble trying to reach them on the phone and failed to get a call back. Overall it was a good experience.

Company and repairman was great. He looked at the problem and they conveyed it to me. Told me what had to be done and then proceeded to fix the problem. He was polite and professional and if needed I would use the company again.

The service repair man was very knowledgeable and professional. He answered my questions. He was also punctual and kept me informed about his locations prior to the appointment. He was able to diagnose my problem with the refrigerator. He also cleaned up the area where he was working. I will most definitely recommend him.

Alvin was absolutely wonderful. No hard sell, just very informative and welcoming. Just as we were going to purchase the 6 year VIP plan, I hear a different voice who has a totally different attitude. I didn’t like not knowing that Alvin was no longer on the phone. I had to ask him what happened to Alvin because it was obvious that the voice was not Alvin. Sal ** laughs and tells me that he is Alvin’s boss. He never introduced himself.

The gentleman was very friendly and courteous. He was respectful and knew the problem right away. He did not leave a mess. He did arrive in the given time quoted. Technician mentioned there was a special going on right now.

We were having a hot water problem which Al's plumbing fixed in short order. The problem I ran into is the payment of services. I was under the impression I would pay for the $85.00 service call & CHW will pay the rest of bill. The guy who came said my check amount was wrong & paid full amt. Of service. $492,20. He didn't even know this was a CHW referral. I submitted the receipt sent me & forwarded to you. I am waiting for answer.

The service was for kitchen and bathroom, the bathroom was hard. Something was blocking the line. All in all the guys did a good job. They let me know what was happening and said I needed to do another ticket to get the line looked at.

Number one I started in February. Made first payment in March. Days after payment unexpectedly my water heater went out and because I am on WELL WATER that means I had a preexisting condition which means any appliances that use water will most likely be preexisting. SO DON'T PURCHASE THIS HOME WARRANTY COMPANY AND YOU CAN SEE THIS ON FACEBOOK ALSO.

Attentive representatives, quality contractors, fast service. Their online platform is seamless and easy to use. I had a heater problem, connected with a contractor in a couple of hours and had them in my house in the morning and it was not an emergency situation.

Today I was very happy to experience a very professional and and excellent job complete by Mr Fixit (Mike **). New faucet in my bathroom, new garbage disposal replaced under my kitchen sink and replaced new faucet in my second bathroom in the bathtub. I am so happy with his work.

Despite repeated requests asking them to stop calling they repeatedly send emails. I wonder if they are this attentive if you are trying to make a claim. Multiple calls and emails continue throughout the day.

Choice representative (Shawn) was easy to work with, very clear in the offer and wasn’t pushy. He took the time to explain what was covered. He shared his extension, so if I have any questions I can call him directly not having to wait on hold!

I have had all great experiences so far with the technicians and Choice Home Warranty. This is so much more efficient than having to pay large amounts of money constantly through traditional services. I would recommend Choice Home Warranty to anyone.

Mr **, technician was efficient in service and communication, friendly and effective by returning next day to complete the job. The job took no time. Technician kept me posted and explain to me what was going on with my furnace.

Signed up with a wonderful representative named Gary. He made it simple and understandable. I am sure I made the right decision and puts my mind at peace to know everything in my home is covered. And if you're a senior ask for the senior discount, it is well worth it!

Technician arrived earlier than expected after clearing arrival time with us. Assessed the issue and contacted warranty company to get information to proceed. We're now waiting for Choice Home Warranty to notify us and the technician of decision regarding repair or replacement.

I had issues with a disposal and hot water heater in my home. Choice Home Warranty performed a thorough investigation into the issues prior to approval. They then referred us to quality home repair services, both of whom I would use again. I would recommend CHW services to other clients.

He went beyond I thought the problem might be to find an answer. He was very thorough. This is the person you always send and I’m glad when I see that he is on the job. I will always be happy for you to send the company.

We did not hear back from your company and needed the stove repaired. We had a GE technician come out and repair the stove and then forwarded the bill to you and never heard back from Choice Home Warranty. Please inform us if we will be reimbursed for the difference of what it would’ve cost with you or not.

The top rack in my dishwasher is not working correctly; it is not mechanical; Choice Warranty could not repair it. I spoke with Hazel today concerning my dishwasher; she explained why Choice Warranty refused the claim. She was very accommodating.

Ruslan and his colleague arrived as planned and fixed the dishwasher to my satisfaction. They took the dishwasher apart and found several things that required fixing, and fixed all of them in a timely manner. I'm very pleased with their service. I hope I'm not going to need it again, but if I do - I'll be happy to call them again.

Very very pleased with the service. A Snap On Plumbing was very good! They were professional, competent, and also very pleasant people! I highly recommend them. Choice has been a good company to work with also. They are efficient and put our claims in pretty fast.

Refrigerator was making loud noise. Technician came and fixed the problem. Now we are very very satisfied. Choice Home Warranty took prompt response and was very easy to file my claim. I am extremely impressed to their service and follow up procedures. I will definitely recommend to my families and friends to join the Choice Home Warranty.

Our garbage disposal was not working. We called CHW and they responded quickly. They set up an appointment with a local repair service. We were told of a convenient appointment time. The tech arrived on time and was professional and fixed the problem.

Choice contacted me with great news about replacing my microwave. Their offer was only 191.00 to replace a 400.00 microwave. Needless to say, I am very dissatisfied with this great news. BEWARE CHOICE HOME WARRANTY DOES NOT LIVE UP TO THE GUIDELINES AS STATED IN THE CONTRACT.

This is my first claim since having this warranty and was not able to get any service. It was recommended that I find a plumbing Co to service my needs, take pictures of the issue, have plumber contact Choice about the issue, have them do the work, pay out of pocket, wait to reimbursed. And it sounded like I'd only be reimbursed for the service call. I have no idea which plumbing Co is in the network or why it's so difficult to get service in my area. Especially when there are so many plumbing companies in and close around my area. In the meantime, I now have more damage than ever due to a waiting process. I had to reach to Choice because I only received emails. This wasn't the service treatment I expected. Yes, I'm quite disappointed.

My tech did an excellent job of diagnosing the issues with our washer and quickly set out to contact the office for solutions. It was decided to replace the washer rather than fix. I am waiting for the gift card for replacement, I hope to get the ecard today.

The service co. called me within minutes, and set me up an appt. He showed up when he said he would, and diagnosed the problem. Ordered part the same same day, and came a week later, and fixed it. Very happy with it.

My technician Zach was very professional. This was my second issue with my garage door. My rating is for the garage door. My overall rating is 5 because you did not cover fixing my washing machine, which was very disappointing. I started checking and the lid is what always break with the Samsung. But other than that I have no issues with Choice Home Warranty.

The repair technician came and made the assessment. Choice decided that the dishwasher was beyond repair and offered to give me $240-ish for the replacement. That’s half price for a cheap dishwasher, which my dishwasher (Samsung) isn’t. Choice said it was a take it or leave it offer! STILL WAITING FOR THE CHECK!!!

He was flexible on our schedule, prompt, courteous, knowledgeable, and a good human. He could tell our issue was legitimate almost instantly and he offered great guidance on next steps so that we could move forward ASAP. However, Choice is trying to wiggle out of satisfying our claim, so while I recommend this tech, I have yet to see if Choice is worth the cost of coverage, if they even end up covering it. Here's hoping they do. Water heaters aren't even that expensive, it's more the principle of it. Why would I go without water if I could help it? Much less hot water during the cold part of the year.

No experience available. Choice Home Warranty not available in California, therefore deemed unreliable. Additionally specific manufacturers of items warranted are not indicated. Unable to determine reliability of service.

I have always had good experiences when I called for any problem I have had. The service men have always called & let me know exactly the time they would arrive which I appreciate! I have recommended Choice to a number of my friends. This last person which I can't recall his name went above & beyond my problem & found a gas leak I didn't know about. He fixed it & I was thankful bc it could have killed me. I'm 80 years old & I didn't smell it. Thanks again.

I had plumbing issue, Plumber got the workorder and comes after 4 days ..It takes long time ..In case plumbing issue work order should be assigned faster so that customer can not have to wait more time. Choice should expediate the process.

Winston Doors, did a very good job! Adam was very professional and courteous. I didn't read the fine print in our Choice warranty, and I learned the spring is not covered as part of the garage door. Neither is the door for that matter... Looks like the opener is the only part covered in the warranty. That's the way the cookie crumbles. Hey Choice folks, may want to consider revising the coverage of Garage doors. Just a thought.

I was very pleased with the results. It was difficult dealing with the automated help, but the person to person communication was excellent. There was once when I told the technician didn't call. But in reality the technician did call prior to arrival.

The repair person who came to my home was professional and timely. CHW decide to replace my range top. They offered less than 1/3 of the price to replace the range top, which did not take into consideration the features and size of my current range top. The claims manager consistently missed scheduled telephone calls and was unprepared. After a week of my calling 2-3 times per day the Claims Manager called me and then 10 seconds into the call she asked if she could immediately call me back like we had a bad connection. She NEVER called me back. Again I placed multiple calls per day trying to reach the Claims Manager. Even when I had a scheduled time, I would not receive a telephone. It took close to two months to resolve my claim.

Very pleasant workers. Quick and on the ball. I will ask them to return if I need sewer work again. They were youngers worker but I was impressed that they seemed to know what they were doing. I am a teacher and was impressed by them.

The repairman was fast in ordering and receiving the part necessary for the repair. Also quick to install. I haven't used the dishwasher yet, hopefully it works well and that I will have no further problems. My first time using Choice Warranty too, it was easy too.

I was impressed with Atomic Air heating and cooling LLC. The tech arrived early and was professional in his dealing with me. This was far superior to my previous appointment with Central HVAC & plumbing. Central had an appointment to show up in the 9th of March. They never called to let me know that they were not going to come check out the water heater.

I had difficulty in scheduling the first time because it took 8 calls to get the schedule correct, but after finally getting that straightened out, things went better. The technician was very knowledgeable in explaining what was wrong and what he did in fixing the issue.

I put in a claim one evening and the repair was completed the next day. The repairman was polite and explained exactly what was needed. It may seem pricey to pay each month for a home warranty, but in my experience, the upfront cost always pays off.

We had an HVAC at our home that required servicing in order for us to comply with their owner's manual. As a result, the service valve on our air conditioner developed a leak. We contacted, at our expense two different service outlets for confirmation of this issue. We paid, at our expense to have the unit topped off with R22 Freon ($400/lb) and contacted Choice for their obligation to repair or replace the unit. Three contractors, including their representative recommended replacing the unit since R22 was no longer available in the U.S. Our claim for this was denied as the valve was not considered normal wear and tear despite their requirement that the unit be serviced from season to season. Despite having a six year contract with them, we canceled our policy and chose another company.

Called to get my dishwasher fixed. They said it wasn’t covered because it wasn’t normal wear and tear. I hear this a lot from Choice Home Warranty if the repair is costly. I have had choice home warranty for about 10 years and sometimes it goes well but many times they will not repair things. But I also realize they are in this to make money not just repair my broken appliances. I’m just saying if the repair is costly it will probably be denied.

I called Choice for service like their contract indicated. 3 service men were called. The first never came. The second never called to say he wasn't coming even though we had an appointment scheduled. The 3rd came and was satisfactory. However, when it came to pay, he charged me an extra $50.00 for the service. No explanation as to why it cost me an additional amount over the standard service of $100.00. I am currently looking for a new warranty company and Consumer Affairs is providing me with several names.

The self cleaning function wasn't working. The claim process was very simple and they had a technician scheduled to repair it in 5 days which I feel was very reasonable. I was very satisfied with the way this was handled and now able to clean the oven.

Assigned my problem to appropriate technicians. This is my second request for help. Not for the same problem. The other problem involved my furnace. It was finished promptly. So for I am a satisfied customer. I gladly recommend Choice Home Warranty. It gives me peace of mind to have this help.

I was very pleased with the tech from Dynamic Plumbing. He explained everything to me and fixed it quickly. I also spoke with the main office and was happy with their flexibility on the appointment. I would use them even if I didn't have the warranty.

The plumbers were on time and kept me informed of when they would arrive. They completed the job in a timely manner and everything works just fine. It is always nice to be kept abreast of time of arrival and Robin in the office was fantastic.

Great service and fast to schedule. I call and with in next few days the service company is here. They are always polite. They come in. Do their job. Cean up any mess they make. Very happy. Couldn't ask for a faster response time or. How fast they respond to schedule!

Thanks to Greg and the team for assisting me in setting up a new policy on my home. He was very knowledgeable and made the process very easy. I will definitely be referring others to Choice Warranty. The incentive cost is great. I am excited for CHOICE to service my property.

Screen panel on front door flashed continuously. None of the functions would work. Fridge started defrosting. Technician arrived on time and immediately started analyzing the problem. After one phone call he narrowed the problem to a baD motherboard. Board was ordered next.

I called Choice, this was my 1st time putting in a claim, they immediately sent A technician the following day, they email me letting me know they would be sending someone from Promaxx One. Received a call from Eric, let us know he would be on his way. Eric was knowledgeable, pleasant, friendly and got the job done in no time at all. I was amazed at his professionalism and His knowledge about the possible problem, needless to say he was on point, I would definitely recommend choice!

The technician was great amazing and very informative. I would highly recommend him to a friend. However Choice HW is who I would never recommend to a family member or friend. They never cover anything, I don’t understand their purpose. It’s easier to call a plumber and get items fixed yourself. It would save you $50 for someone to tell you no.

The Technician from T&T Plumbing LLC arrived on time and had the replacement part with him. He went right to work, he was fast and quiet and most of all he left the area CLEAN after replacing the broken part. I would highly recommend T&T Plumbing LLC for your plumbing needs. Additionally, it’s more than a peace of mind knowing that Choice Home Warranty has your back!

It takes a very long time to get fixed (still didn't). I had to add a few hundred dollars on top of the insurance and the call fee. Communication with the heating company was terrible. Next year I will either find a better Insurance company or save the money and pay for such repairs myself.

It was super easy to call in and report a problem. Did not use the website, though I'm aware that it's an option. We were able to get same day service for our plumbing-related issue. Problem we were experiencing was taken care of quickly and professionally.

I was very pleased with the service provided by Williams Sewer and Drain Service. The service technician carefully explained what he was doing and why. He tested the system after completion of his work to ensure that the fix he applied solved my problem.

Representative denied my claim for a refund submitted. My coverage should cover backup with the septic tank coverage however it does not. Certain stipulation but monthly payments continue to be withdrawn. When customer pay for service then that service should be rendered. In the future I will probably pay out of pocket.

The tech did a great job. It took him a little longer to get to my house than originally scheduled. He was originally scheduled to be here from 7 am to 11 am. Then it was changed to 5 pm. He did not get here until around 6 pm.

Technician was effective, knowledgeable, and clean. He got unit repaired quickly and tested effectiveness throughout. He was personable and on time. I would consider highly using him again he got unit working and tested in what I thought was timely.

They took less than a week and had technician to check out my washer and decided to do a buy out and I accepted and now waiting on an Lowe's e card. I’m very satisfied with the decision and promptness of the claim being taken care of with the e card suppose to be here within 30 days.

Water Heater issue was not solved. It ended up with we called other vendors ourselves to replace a new water heater. I was told that if through home warranty, we need to wait for more than one week for part ordering but my tenant can't wait for more than 10 days without hot water. So it ended up with we went with other pluming company for a new water heater replacement. I am not happy with Choice Home Warranty service.

The company was on time, efficient and polite. They asked questions about the problems. Then they asked me to show them and then they got to work. At the end, they reviewed the work that was done. The work area was cleaned up before leaving.

We personally on our home have 2-10 Home Warranty which we got when we bought our house almost 5 years ago. My father was so impressed he decided to go with a home warranty company. I was disappointed when he said he was going with Choice. Now after placing a couple of tickets for his property, I am positive I was right in my initial concern that not all home warranty companies are created equal. He has been paying your company every month for the past few years and there is always some loophole that allows you not to pay for almost anything. Too bad you are being compared with a better company. Maybe you will improve but I won't be around to see it.

They came, within what seemed 30 minutes they had changed the drain motor, they left and I was washing my first load. It was quick and easy!! It was my very first claim I had made on my policy. I would recommend this for anyone to get to protect themselves.

Updated on 03/19/2022: The were very fast in getting Me a Company to come out to send a technician. I called on I called on a Wednesday. They done found me company, set me up for an appt that Thursday all in 10 mins. My dryer is fix and I'm happy.

I filed my claim 2 weeks ago and my refrigerator is still NOT fixed. First, they could not find a technician to fix it, Second, it took 1 week after filing claim for repair person to come to my home. Third, a simple fix of adding Freon because my unit was not cooling took nearly presidential intervention to authorize the repair. Fourth, 5 days after I got repair approval I had an appt yesterday (CHW email verified), 3/15/22. Fifth, the repair guy did not show up and originally said he was not scheduled. When I presented email proof, the story changed to his car was broken - UBER anyone?? Sixth, I called him today and he said he would call later today to come for the repair tomorrow.

Reps got this expedited. Call in number. Guys were uninformed and slow. The company that came out sent an email with a window with no call or confirmation. Happy it was next day, but showed up 1.5 hours past the window & didn't call until they were onto way. No "Hey running behind." Lag of 2+ days with paperwork. Only got done as we followed up on things. If we had waited we would still be down. Ordered the appliance before settling as there are literally only 1-2 left in STL and installed ourselves. Glad it got done, but without the agent reps it would be a mess.

I was pleased how that they took care my claim so fast. They had my unit fixed in no time. Thanks for your service. I was very pleased. I have nothing else to say. Have a good day. You all did a fine job.

I was very pleased with the prompt, polite and informative service from RAFCO, the service company whom was sent out to complete our service request. They explained what was happening and how to set our equipment to alleviate any further issues. They also showed us how to take care of regular filter maintenance. We had not been familiar with this type of machine so it helped us greatly.

Our 1 bed condo in Dallas has been throwing up issues since we bought it. In 4/5 cases Choice Home Warranty came through. Online service portal works very well. Plumbing technician nitpicking about what was covered for dishwasher was one disappointment,

The technician was good as he diagnose the problem immediately. I was just appointed with the amount that we were awarded. I think my wife and I spent $13-$1400 20 years ago when we bought this two function dryer. It had a large steamer closet above the clothes dryer. We only got $863 which was not close to replacement cost.

The technician was on time and very pleasant. He explained the issue as well as the resolution. He also gave advice for how to mitigate the problem in the future. The scheduling was easy to do. The technician appeared to be very knowledgeable.

I would recommend the technician, he was great. My current experience with Choice Home Warranty is terrible. I will be requesting re-review of this claim, and if not resolved will seek out a more reputable home warranty service.

Ralph ** made the process of getting a home warranty very simple and enjoyable. We discussed all the things I needed and offered a Military discount that allowed us to select a 5 year coverage for all of the appliances in our home. We are very pleased with the purchase and hope that if we ever need a service call, all future interactions will be as pleasant.

Choice, took care of all my needs with quick and great service. I would recommend them to anyone who wants a home warranty. They reworked the wiring in my unit and replaced the heat strips and replaced my fan, everything went as planned.

They were very helpful and cheaper than competition. They were very helpful in helping me decide whether I want their services are not and they had the coverage that I needed. The associate that assisted me was very kind and helpful and even got me a discount. I would highly recommend this company!!!

I am so thankful for having Choice Home Warranty. I had not known about CHW prior to purchasing my 2nd home. My realtor suggested that I choose CHW. I submitted a service and was taken care of within 24-48 hours. The technicians called to confirm that they were on their way. Both technicians were very kind, prompt and fixed the issue. Thank you.

I had a problem with my hot water heater, I called CHW, they sent a technician the following day. The technician did his diagnosis and stated the claim might not be approved. To my surprise, CHW emailed within 45 minutes after the diagnosis that the claim was approved, the cost is about $2,200, CHW paid for it except small out of pocket from me. This was amazing and awesome, I was already overwhelmed and worried on how to repair the unit and no hot water in this freezing cold weather when their email came in with CONGRATULATIONS. Ooh boy!, It was a relieved. Thank you CHW

Our tech was very personable and he had to order the parts, should be hearing from him in a couple of days. He knew right away what the issues were. So far we have been very pleased with the situation.

He was very knowledgeable and came up with a solution that fixed our ice maker. He was able to resolve it all in one trip.. We are thrilled to have the ice maker working properly again. Thank you Sears! Job well done. We would definitely have you come back in the future if needed.

Exceptional customer service from the time I put in my claim and until the claim was completed. The company CHW sent out to my home to make repairs was very professional and completed the work in a timely manner. I would recommend CHW to a friend.

Great customer service. The representative was well knowledgeable of the products that I was interested in getting for my home and my parents home. He also answered all of the questions that I asked and helped me to make the decision to join.

The plumber that was sent out arrived well within the time period I was told. He was very informative and fixed the problem and checked other faucets and advised me that two would need service. I would recommend ONE SOURCE PLUMBING AND CHOICE Home warranty.

The electrician who came to assess and fix our heating problem was timely, courteous and efficient. He listened to our description of the problem -- its onset and what we had tried but didn't work. After thoroughly checking our furnace and thermostat, it took him hardly any time to figure out the cause of the problem and fix it.

A nice chat with your guy there. He was easy to understand and gave a good account of what the business provided. We are on a budget, being retired so your program is affordable to us so we look forward to a positive relationship with all of you.

I have had 2 contractors come out for 2 different claims. Both contractors came on time and did excellent work. Fixed the issues first time. Scheduling a claim was very easy, whether I did it by phone or online. Great service.

Dude today Virus and getting someone to fix my Heating And Air they gave me the opportunity to hire hey someone else to do it and reimburse me so I get someone else to do it and I really appreciate it. Good business. Thank you.

S&J Plumbing was very professional and thorough. He took the time to explain everything and made sure I understood the process. Very flexible with the appointment. I had a doctor's appointment and asked if I could be the first call of the day and he couldn't on the original appointment but came the very next day first thing. I will always request this provider for future plumbing needs.

Looks like your customer service have improved in the last few months. Would like to see improvement on the time it takes CHW to dispatch service technicians. Some of CHW’s customer service staff need more training on how to treat customers who could be under stress when they call to request service.

I'm very happy with the ease of filing a claim and how quickly things get taken care of. Choice Home Warranty has recommended only the best to come out and fix whatever you need. I'm so thankful I have their protection.

Service was good very happy with person they sent to fix plumbing issue. Friendly, knew what needed to be done, did not create an unnecessary mess. The service fee is my only complaint too high. I will be contacting the plumbing service in the future for project that is not listed on my warranty.

Technician was timely, polite, knowledgeable and efficient. I appreciated that the company called a day before to confirm the appointment and ensure that I understood the process, the expectation and understood the payment process. Thank you for your service and expertise in this matter.

My burner was making a noise when the heat shut down. Tech showed up very fast and evaluated my concerns. He stated he thought it was a normal sound when burner shut down. I was happy with his assessment of the issue.

Appointment requested with Choice. Appointment scheduled with opportunity to change if inconvenient which I was able to do with the garage door company because I did not want a 7 am appointment. When the garage door repairman came he was punctual, friendly, and explained what he did to repair the door. Was very happy with his professionalism.

Called Choice Home Warranty and they got me scheduled for a service tech to come out in 3 days. The tech came out, called before he came and was on time. I told him what was wrong with my microwave and without even taking anything apart or using any tools to troubleshoot the problem, he said the "control panel" was bad and would have to order one. He was in and out of my house in 10 minutes. We will see if this new control panel fixes the problem. That's all I have to say for now.

Technician arrive early and was very knowledgeable. He explained how he followed a particular process to figure out how to fix issues with the AC. He explained standard maintenance upkeep things I should be doing annually. He provided information concerning other Heating and AC services he provide. He also provided screws that was missing from the last technician who performed routine maintenance.

They were considerate to our needs for service as soon as possible. From the owner Herbert to scheduler and two men that came and serviced our air conditioner. Professional thorough and helpful explaining problem. Thank You for choosing Bosch Brothers for our claim.

Scheduled on Friday, got email from CHW, the technician will come on Tuesday, between 11 to 3pm. Technician called on Tuesday and came at 11. Very friendly technician and he fixed within 30 mins. He seems very much perfect. My washing machine is working fine. Good service from Choice Home Warranty. Everyone should choose Choice. It was my first service with them, excellent service. 5Star to Choice Home Warranty and the technician.

Perfect timing and well done. Vendor did excellent job and I was more than please with timeliness and well done work. This was the first claim I have made and so happy garage is fixed and well done! They have great vendors and process applications quickly.

Brian was courteous and efficient. He got the job done in less than a hour, which is great! This is an old house with old fixtures, so I'm always happy to have someone take care of problems quickly and knowledgeably.

Luke ** was very helpful in getting us the best deal for our new home warranty. We had a home warranty with Choice Home Warranty when we lived in Tampa several years ago. Because the service in Tampa was excellent, it was an easy choice to get a policy from Choice Home Warranty for our house in Fort Myers.

A technician came out and determined the cause of the problem in a timely manner. The only downside so far is that even though I have accepted the settlement: the website stated that I would have to wait up to 30 days to receive the ecard as payment. In my opinion that seems way too long to process a payment. And since we personally didn't want to wait that long we are unable to use that toward the purchase of a new dishwasher.

Very quick response, answered all my questions. He was very informative and polite. I did not even click send on the site. I am hoping this quick response will apply to their service. Hopefully I don't have to use it but good to know it's there

I called to get information on purchasing a home warranty. I spoke to Ronald. He was very informative in the product I was purchasing. My husband is a military veteran and he was able to offer me a plan for veterans. Overall, Ronald did a great job.

Choice Warranty sent me an email about an appointment they set up for this Thursday, however the technician called me and said he could come out earlier, due to driving through before going to another appointment, he showed up when he said and diagnosed the problem in which he installed a new garbage disposal, he was very informative and professional, I can not thank both Choice Warranty for picking High Quality Plumbing, and I hope that in the future they will service any plumbing problems that may come up in the future!!! Oh I promised my mother I'd have the garbage disposal fixed before her 84th birthday which is the 18th, she loves the new garbage disposal too...so thank you to everyone who made it possible. It's the little things in life that mean a lot in life, and Choice Warranty saved me time finding a plumber and money!

Microwave was powering up but not starting. The technician was very knowledgeable and took care of the problem in less than 20 minutes. The visit cost me $85 but if I did not have the warranty I would have to spend $400 on a new microwave.

Technician was very informative about the job. Explain the problem to me and took care of it and was very personable. This was my first experience with Choice Home repair serviceman and it was good. Will refer this to service to family and friends.

The technician arrived early. Very courteous and informative about appliance. I would definitely recommend them. He called me an hour and half before his arrival, which gave me time to prepare myself for his arrival. When he arrived in my driveway he called me to let me know he was in the driveway. After checking the appliance he placed everything back in place just as he found it. He diagnosed the problem and informed me of what he would have to do to get the part and will call and let me know when he has it.

Timely response. Technician very polite. Repair was not accomplished completely at time of visit. Technician had to be called to return to complete the repair. He did return within a few hours, was polite and cordial and did fix the leak properly,.

Technician was very nice and worked very hard to get the freezer working. After replacing one part called back to see if it was working. The freezer will not freeze. The technician said he would file his report. There is nothing else to say until I hear back from you.

The gentleman was on time and was very helpful and knowledgeable about my pool equipment issue. He has a lot of experience in repair and replacement of pool equipment. He identified the problem quickly. I would recommend him to anyone. Thank you.

Excellent technician from The Right Way HVAC. Very professional and personable. He identified the problem in about five minutes and was completely finished in about thirty minutes. I will use Right Way anytime I need help. Choice Home Warranty came through quickly with excellent service. I recommend them very highly.

I made the claim approx. 1 month ago. I had 1 technician show up from a Sears affiliate (AE) I believe. He stated I needed a factory GE Technician, after he left I heard from no one. I've called back and the next tech failed to show on 3/12. Yesterday's tech was fine as far as doing the diagnosis, now we are waiting to see what happens from this point forward. I have been without a refrigerator since 2/19, it's a bit confusing why it's taking so long to get it fixed. Please inform me on how I should proceed on the next claim if I decide to keep my Choice Warranty??? Thank you.

The technician was friendly and knowledgeable. I'm just not satisfied with Choice Home Warranty. We are currently going to wait to fix the problem since CHW isn't covering the cost for the repair we need done. I would definitely recommend the technician to others.

The repair of my Dishwasher was done promptly and courteously, and I would recommend Progress Handyman to anyone needing service on many different repair projects! Eric was very friendly and professional! And he came at a more convenient time for me than even the original appointment!

My hot water heater went out. I called Choice at 10:00 pm. They sent someone out the next day. they looked at the hot water heater took pictures, This was on a Friday night. Choice had a new hot water heater replacement delivered and installed on Monday. It doesn't get any better than that.

Technician very prompt and extremely professional. Kept me informed on date and arrival time. Worked with me on a time so I could pick my grandchild up at school. Fixed dryer. Quickly and cleaned up his work area when completed.

Yes, hell to the yes! I would recommend to a friend the VIP Grandfather service for 6 years paid in full (round out to $440 a month $65 service fee). Sounds great to me! Thanks Simon ☺️. You're the best!

I had requested a quote from another service provider as well as Choice. Ultimately because of cost I went with the other provider. Tracey called and spoke with me directly about the services offered with Choice and gave me some bullet points to go back to the other company with to find out if the service was the same. She did not pressure me, was up front with everything and was not afraid to send it in writing. After which, I turned to the other provider for the same information. Not only would they not give me anything substantial in writing as to what they cover, but they hung up on me when I would not pay them the full amount for 12 months versus the monthly payment I had signed up for. I thank Tracey for being so upfront with everything. I am thrilled to say I am now with Choice and look forward to the protection they offer!

I feel as though everyone is very helpful and professional. Someone usually answers quickly to put in your claim. Excellent service. I like that if there is no one to come out quickly your company offers me the option to get someone.

I recently had the rekey service on my new house. Rather than the expected $65, I had to pay $110. Despite repeated assurance from my sales rep Chris **, the 4 doors were not fully covered. CHW refused to cover more than $100 worth of parts/labor.

I don't like this service because they came and looked at my washing machine and then didn't want to fix it and I've been paying them for the last 6 months so to me they don't have good service so why.

Finally fixed! Sears maintenance came out twice to handle the problem before switching to Choice. Green Plumbing tech was very familiar and knew exactly how to resolve, and parts and tools to bring. He was in and out in a jiffy- problem solved!

In April of 2021, our freezer began thawing spontaneously and then refreezing. The control panel was beeping non-stop unless we locked it. First tech sent wanted to replace compressor and after two months of waiting on part it didn't fit. Choice sent a new tech to confirm need for fridge replacement. That tech said the control panel needed replaced and said he would order it - but never called us back and we could not contact him. Choice removed our claim from the system. Finally after almost a year of this I filed a new claim. Finally third tech came and after cleaning the system parts under the fridge the problem seems resolved. Five stars for resolving the problem finally. One star off for each tech who did not. Lastly we learned Choice was not in favor of replacing fridge even though it is in our contract - even when first tech recommended doing so.

Plumber came out on 3/09. Tighten a screw. Sink ok for few days. 3/13 sink leaks at every joint. Called in for a return #** your no. I don't want to be charged another $85.00. Waiting for another scheduled appointment.

Choice Home Warranty quickly responded to our claim and repaired our stove after sending us a capable second technician from Sears, rectifying the problem of a non capable first Sears technician who misdiagnosed the problem. We have been longtime customers and intend to continue with Choice.

Updated on 03/22/2022: I was happy with the technician trying his best to fix my dishwasher that was 24 years old But the only thing they could do was give to money towards a new one which I was satisfied with. The only downside was I have we to wait for at least 30 days to get my gift card before I can get a new dishwasher from Lowe's. I have been with a lot of warranty companies and this is definitely number one for me. Thank you.

The technician was very nice and knowledgeable. I recommend him highly. But the insurance policy is ridiculous! Dishwasher was unfixable and the allowance given to replace it was $246.00!! Given the copay of $75.00, that's not much. The policy is a TOTALLY waste of money. I will not recommend Choice Home Warrantee to anyone. In fact I will rally against it.

Fannon & Sons are by far a superior HVAC company here in TN. I am so happy they serviced my equipment. Chris explained my system, the current issue and how to rectify the situation promptly. Chris took his time and made sure I was satisfied prior to leaving.

Had a very pleasant technician arrive in the time window sly, diagnosed problem in just a few minutes. Now waiting to see what Choice Home Warranty will do to fix my problem, I hope I don’t have to pay out too much more money.

The agent I spoke with was very helpful and friendly, explained everything, did talk me into a 3 year contract so I hope your service is as good as the person I spoke with. Again he was so helpful. I also like that he put me at ease by stating he had been with the company for a long time and to me that speaks volumes.

A part broke inside my front loading machine. I put in a claim. It was handled quickly and accurately. Repairman was quick to let me know that because of weather conditions, they couldn’t come to 1st appointment but quickly rescheduled.