Choice Home Warranty Reviews

I called to inquire about your program’s ad on FB, and was very pleased. The agent provided great info and sound advice. As a fully retired disabled veteran, I truly appreciate the Vet-friendly your organization provides! Every saved penny is so very helpful.

Repair man from NewAgePlumbing came in, diagnosed problem and fixed it in no time at all. Thank you NewAgePlumbing and Choice Home Warranty. Your response to my claim was handled in a timely manner and is very much appreciated. Thanks Again.

Your response time and follow-up is ridiculously slow. You have managed to alienate every plumber in Fort Smith so no one will come out if you are involved. All of them complained they did not get timely paid and the time you take to approve a work order costs the plumbing company time and money.

I filed a claim in late April for a fridge/freezer issue. They assigned a Sears technician to come 5 days later, that technician didn't turn up. I had taken the day off work to stay home. Nobody contacted me to reschedule, I had to chase Sears and Choice 15 times to get someone to come out 3 days later. Technician diagnosed the issue, needed to order 2 parts. A week later the smaller (and not vital) part arrived but not the control board needed. I called both Choice and the service agent that day, then 2 days later, then the next day and so on. Nobody could tell me when the part was coming in, the "service dept" was going to call me. No call.

For starters, when we purchased CHW we thought that we would get something in the mail about our home warranty. Nothing showed up except the day of sign up was an email thanking us for the purchase. Fast forward 8 months later our A/C unit goes out. I call in and ask how do I file a claim. (Little issue, customer service was not in America.) I explained several times what the problem was. Then I was told that I would get an email with my plan and they would reach out to a repair tech. One week goes by no calls. I call in 9 days from the claim date asking what's my status. All I was told is that no one has answered CHW's request to get my A/C unit fixed. I was then told that they will make some more calls and get me some help. Now week 2 is almost done and I get an email from C/W saying that I can find my own A/C person and I can file the claim. Not what I wanted to do. I paid for a service and I expect them to do it.

The gentleman called me to make an appointment which was just a two hour time frame so that was good. He came to my house and was very nice and friendly. He figured out what the problem was fairly quickly and will be ordering the parts. He will be back next week to fix my dishwasher.

Had a problem with an appliance...called CHW....told them of my problem, they issued me a claim #. Later same day a service provider notified me of a scheduled appointment for the next day. The whole process was quickly handled and without any fuss. Very pleased with this first contact with CHW.

I was experiencing drain problems in the basement and toilet problems on the main level. Keven went above and beyond; came earlier than the appointment date as I was leaving town and resolved everything. Such great service! Thank you Keven!

Chw is terrible!!!! Because it took Chw three times, three different ac companies and over one week to get my ac repaired. The last company was great! The 5 stars is for the ac company Capital Air & Heat, not CHW.

I have 2 AC units one up and 1 downstairs. The downstairs unit stopped cooling and had water problems. This also caused problems with the upstairs unit. I called Choice, they sent a tech out. He wanted on and completed fixing the problems with the downstairs unit. When he finished the problems, it worked properly. He also checked the upstairs unit and it worked properly also when he finished. He did an excellent job, in less than an hour from the time the time the AC tech arrived! I was back up and running. I thank God for my Choice Warranty!

I called to request information and the party I spoke with heard what I told them but did not listen and called me back several minutes later only to be told again that I was not going to give him a credit card at that time. Should I decide to take the policy on a rental home I would NOT call to speak with him again but try to speak to the party that helped me on my current policy on another home.

He came when he said he would be here and was very nice and showed us what was wrong with our refrigerator. Now we are waiting for him to come back because you just approved him to repair the refrigerator.

Arrived on time, though because of the holiday and my availability, I had to change service time, but arrival was perfecto and the job was completed very well. Would like to use this person again and would recommend him. Has a great persona and personality!

Still waiting for Choice approval for technician to do appropriate work to solve problem. He has been out 3 times but leak persists. He needs to change pressure regulator and we are waiting for your ok. Hopefully we will hear from you very soon before our wood floor gets destroyed!

Jules was great, from the moment he entered my home with sir, to the information he provided along with options. He went over and beyond and he is extremely respectful, something I see not from his generation. Refreshing experience with this young man on Vivint behalf.

The technician that came GGI HVAC has been nothing but accommodating but Choice Home Warranty has done nothing to facilitate this experience and expedited in a quick manner. I have had no central air conditioning and opened my claim on April 13th today is June 2nd and still have not had any resolve. Choice Home Warranty was definitely not what I expected when I purchased a home warranty policy... Very dissatisfied.

Technician checked unit and need to be replaced. He explained why and took pictures. 3 weeks later after 4 different photo sessions it was finally approved. The unit had been repaired severs different occasions. It was apparent what was wrong after so many different photos were taken and their technician advising the corrective action.

Service technician put in a request for coverage on my freezer and it was denied. To me it should have been covered under the warranty. I want to request a rebook at the justification for the denial. I need some help with this issue.

We are very pleased with the young man that serviced our air conditioner. It is working great and cooling off our house. I would recommend this company and the technician that came to our home. This is a very affordable company and the service fee is within reason as well.

Broke down. Called Choice and TEC came out to assist with the problem. Choice told me to get a new one but only gave me enough money for a cheaper one and I have to pay for hauling away the old one. So now I have a different washer that is not a match to my dryer and out of pocket an extra $100. Not happy about that.

Your refusal to pay for the refrigerant is very disturbing. The technician was very good. With the sealant and the freon added it is working fine. Your action of not paying for the repair will result in me switching to a different warranty company.

Very professional. Knew exactly what was wrong and fixed it in no time. The repairman told us exactly what he needed us to do and he also told us and showed us exactly what was wrong with the unit. I like the fact that he knew what he was doing and took the time to explain everything he was doing. I would definitely recommend him to anybody that would listen including my friends and family. During the interaction with him I also found out he does a whole lot more than just repair air conditioners. I planned to use him again for other things. He is a very busy man so I would recommend setting up an appointment with him. Choice Home Warranty you are the best and I thank you from the bottom of my heart.

We had an issue with our central air unit continually hitting its high pressure point and then just blowing warm air. The company they sent was efficient, informative, and had us up and running within an hour after getting here. Even better was the fact Choice Home Warranty approved their work request within 15 minutes. I will definitely continue to use them in the future.

Very timely and friendly, professional. Went straight to the basics, fixed a/c and was out in 15 minutes. He was honest, gave advice on unit upkeep and other household appliances and issues. Answered questions, left area clean. He has been to my home before on other repairs covered by Choice, so it is comfortable to welcome a known face into your house, gives reassurance and safety feeling.

The technician came in and went right to work to get the job done, he seemed unhappy with the work he had to do and kept saying “Of course” at each step he had to do like it was something he didn’t want to do. He did a great job and fixed the issue though.

Technician arrived as schedule and made an assessment of the problem with the microwave. We are still waiting to hear back from your technician with problem and solution for microwave repair. I made a claim two weeks now and service is still not complete.

Hussein is a technician who knows how to do the work correctly. I would recommend to friends or my family members. If they want to get a Home warranty, I would refer them to choose Choice Home Warranty company for them.

Chris told me that I could cancel within the first 30 days at no cost. According to the internet there is a $50 fee to cancel. Chris added a $3.00 tax. According to the internet, on your site there is a $2.50 tax. How can I trust a company that lies on the first day.

Had trouble logging into the website, call the 800 number, they took my info and the problem and I have a technician coming out tomorrow. First time using the company so I'm hoping the technician will do good. I will tell my friends and Neighbors about them.

WHC, Plumbing LLC was great. He was professional, knowledgeable and pleasant. My AC had stop cooling. He came to my home to fix my AC. Positive attitude. He fixed my air conditioning and thank God, him and CHW. Mr. ** is an excellent worker. Patient and he got my AC cooling in no time. I been with CHW since 2016. I haven't call on you much for your services. Great job. Thank You...Ms. RBT

I am so very satisfied with my dealings with CHW, customer rep, Brandon ** was very helpful with understanding coverage. The proof will be the 1st occurrence. I hope never happens, nice to know coverage is there. I have recommended to several others to take a look at CHW coverage.

They did repair the items that was approved to do. I didn’t like the way they left all their trash behind. In other words didn’t clean up. Pull frame from wall and did not fix it back the way they found it.

Tech was professional and timely. He worked quickly and fixed the issue. He kept me updated when he needed to call for approval. Timing to get him out here was a little longer then expected but it was also a holiday weekend. But once here he was great!

The technician, Zak ** was friendly, fast and super efficient! He made time to get me in even earlier than expected and he took the time to explain what the problem was and had my air back on and running perfectly in less than 30 minutes!

This is my first time submitting a claim and it was good the lady was helpful and friendly glad I have Choice warranty didn't have any trouble getting in touch with anyone the call was answered on the second ring.

I really do appreciate and enjoy the level of customer service I get from Choice Home Warranty every time I’ve had a escalation that required a supervisor. I get a phone call back within 15 minutes to give me an update, and ensure that my issue is resolved to my satisfaction.

It happened again. 3 out of 5 claims have been denied for very insignificant reasons that I feel are made up. And interestingly enough they were the more expensive items (Pool Pump). Very disappointing and frustrating. I will make sure that everyone I know hears about the poor service.

Some of the service providers are great, but not all of them are good at what they do. The last 2 refrigerator service techs that came to my house did not take that much time and 1 said he saw the problem but didn't take a picture and then told Choice l didn't have a problem. The 2th one took very little time and didn't find the problem. So guess what? I'm not getting it taken care of.

Service my HVAC unit was done quickly and very professionally by Chesterfield Mechanical. I called my claim in the morning and they were waiting at my home before I returned from work. Nicholas was very knowledgeable and curious. I would definite recommend and use their company again. Very impressed and am glad I chose Choice Home Warranty!

The service I received was great. My complaint is that it took 5 days from the time I submitted my claim until my unit was fixed. This wasn't too bad when it was my garbage disposal. But waiting 4 days to get my air conditioner repaired was not good. I would like it if repairs could be done more quickly.

On May 26, 2023, I reported my home A/C system had a leak and was running constantly. The company I used for annual service diagnosed the problem and I contact CHW. Five days elapsed and after contacting CHW again I was informed CHW couldn't find an HVAC company in the system to handle replacing the A/C coil. I followed instructions and Had my HVAC company submit a complete diagnosis which they did. Today is June 2, and I still don't have approval. My HVAC company is frustrated and stated CHW has all information to approve the replacement. My last conversation was June 2 with Francis. My conclusion after reading the email to my HVAC company is the CHW authorization team is either incompetent or CHW is trying to deny my claim.

I have been a customer for 6 months. This morning my ac unit was acting up. I called and was treated with courtesy. I was connected to the person I needed to speak with and a claim was made. Everyone has been very helpful.

Had to call for help when the toilet backed up. Nothing I knew would work. Buckets of water- No! The plunger- Not today! A weekend awaited. One call to CHW got the ball rolling. The plumber showed up the next business day. To the rescue! It was a no-hassle-fix. Thanks!

Very unhappy. Technician came, figured out problem. Tried calling you, can’t call. Tried going online to send in diagnoses can’t log in. Can’t fix air conditioner until you approve the repair issue. I tried calling can’t do that. I sent a email, haven’t heard anything back from you. So far, air conditioner has not been fixed.

It’s always a pleasure working with Choice Home Warranty. Within two days after submitting my claim a Sears technician was scheduled to inspect my washing machine. He arrived at the specified time and found that the washing machine needed to be replaced. The claim was filed and within a matter of a day or two Choice contacted me by email and stated that they would reimburse me for a new washer at the depreciation cost of my old washer. I found this to be a fair settlement. I will continue to carry my Home Warranty’s through Choice.

Very good experience. A little late in arrival, that can happen, but went right to work and fixed the problem. Updating us with a text or call would have been helpful to let us know he was running late. Overall a very good experience.

Super-awesome!!! The gentleman did his job. He called before he came, did his job, told me he will call in the morning for follow-up, he did. He gave me good news that he will be back late in the PM, to finish the job, and he did fabulously.

Answered question quickly. Very helpful! Although the item was not covered, they let me know and gave a nice explanation. I saved $75.00 service call. I like that they did not waste my time and money! The policy covers so much too.

I had a leak under my sink. I was going to call a local plumber, but then I remembered I had Home Choice Warranty. I submitted a claim. I honestly thought it was going to be a hassle to get someone out here to look and fix. Someone came out the next day (or after) and fixed my leak completely. I was very pleased.

Brian with Ram Tech came to my home to work on my A/C unit. When or if my A/C goes down again and I get in touch with Choice Home I would like Brian to be sent again. The A/C company that did my summer service on May 30th told me my unit had issues and I was looking at 3 to 4 thousand dollars of repairs. Brian didn’t find any issues but my unit needed some Freon. He contacted Choice and was denied the work.

As of this writing, I've had 4 service calls. The first one they came in, told me what was wrong, said they would not fix it. The second they replaced and went about their business. This same item broke 1.5 months later and I had to call again. The appointment was setup, timespan 8-5, they never showed up or called. Your customer service was unprofessional and not helpful at all. I called again and setup another claim. CHW gave me an appt but never reached out to check the tech's availability. He came out, knew it was the ice maker, didn't have one with him so he had to reschedule for a week later. Told us to defrost (which isn't necessary) and remove the box, that's HIS job, not mine.

I am pleased to say that when Choice couldn't get a repair person for my microwave they left it up to me...I too was unable to get anyone, so they tried again and was able to get someone to come out...the part is ordered and they will return when it comes in...very pleased with them.

Sears technician was prompt in the morning. Worked on the refrigerator for 45 mins defrosting some serious ice. Found the problem. Ordered the parts, He will return to replace parts. Put everything back neatly. Left no debris or any sign he was there. Excellent work

I was called today to renew my warranty. I was bullied and told the guy that I didn’t want to renew this time. I guess he didn’t know what NO meant cause my card was charged over 2000.00 anyway even though I said NO. I will never come back to you guys ever! This was a fraudulent charge and my credit card was notified.

The tech came the next day, he was courteous, knowledgeable and efficient. Thank you Star Texas AC for coming so promptly and fixing the problem. It did not take him long to fix the problem and he put back everything he moved.

I am a first time home buyer and my husband and I just purchase our first home 2 weeks ago. I wanted to make sure that we have a warranty company that would definitely take care of all of our needs in case something should go wrong. I was in the process of getting a quote online when the representative called me and answered all my questions, took care of everything for me and got me a great rate. I feel much better now knowing that my family and I have a peace of mind.

We were pleasantly surprised with the experience of working with Choice Home Warranty and Charles the technician. He was very polite, he answered every question we asked. He was friendly and showed his experience as he searched every possibility for a leak in between our bathroom and kitchen wall. Upon completion of the task Charles insisted he cleaned up and assisted with returning the appliances to the original places. Thank you Charles. You're a true professional.

Just did the online quote and received a call within 30 seconds to discuss policy, payment, and warranty. Customer Rep was courteous and very knowledgeable. This was the fastest quote I've ever completed and I've never had a company contact me so fast. If this is how service will continue, I'm going to be a lifetime customer.

Filed claim online. Received contractor response within 24 hours. Technician adjusted appointment at our request. Best experience we had in four tries. Prior claims denied without customer support working with us. After much effort those were resolved too. It seems this claim was extremely smoothly handled.

As mentioned in the subject section; this was my first claim. From the start to the finish it was a very good experience. Also, the timeframe from my call to completion was quick. So, thank you, and if you are looking for a warranty come, look no further.

Choice Home Warranty is the most dishonest, deceitful home warranty company I have ever dealt with, and I have used 4 of them. First, they couldn’t find a technician that actually wanted my repair job, then they reassigned it to a tech that never showed up after they confirmed the appointment and I cancelled my weekend plans to wait around for him, then I was required to find my own tech, and then after 1 month of this mess they cheated me by denying my claim based on a technicality, refusing to accept my tech’s evaluation, but they also wouldn’t refund my monthly payments even though I never filed a previous claim. Do not use them!

I have had Choice Home warranty for the past more than three years. I have had several breakdown of my system/appliances and each time a service call is scheduled within 24 hours. The scheduled visit of a service person depended upon the number of complaints ahead of my complaint. But, all my complaints were handled to my satisfaction.

I would like to know in the contract where it states what the replacement value is when something is not repairable due to lack of parts. As my washer and dryer both needed repairs and parts were not available. With American Home Shield they found a part for the repair company and sent it to them as the repair company had said it was not available but AHS had the part.

Our Air went out Monday 29 2023, not thinking clearly I called a Technition in to check to see what had happened. So he got here and checked and said a board went out and caused the compressor to freeze up. And it was hot that day so he did something temporary and made it unfreeze and started something like a fan or something and he had to order a board. So I thought I could do that at the time. I didn't lose much time on air and call Choice and they would reverse my Money back. But I found out that I couldn't do that. But by Thursday the technician came and put a new board in but found that something was wrong with the thermostat. Was bad also. He fixed and left. The bill was 695.00 dollars but Thomas ** said I can't do that. So that being said it was my 1st experience why can't I be paid for 1 time. I'm very sorry that I did that but I didn't know. Please look into it. Please. David ** and Thank You very Much Technician is working for ya'll now.

Been waiting for service for almost 3 weeks. Then when a technician finally came out on 5/30/23 and noted the needed repairs that was submitted. I learned it was approved but for some reason the technician was lock out of company portal Andruus not finishing the job. Currently, waiting for another technician to service me and the work to be completed. I am questioning the interfaith of the company and their ability to hire competent companies to do the work. Seriously wondering if the company is trying to get out of fixing the work.

Having been a reasonably competent fix up person, I was amazed how knowledgeable both techs were. They immediately identified the problem then fixed it. Rest assured, should another problem occur with out water heater in the future, we”ll request the same team. We really appreciate Choice moving the service date up 2 days due to unanticipated medical issues.

I was warned about this company rarely approving a claim. Now I’m experiencing just that. Parts went bad on AC and caused the Freon to leak. They will not approve the Freon and said it could not have happened during the life of my policy. Freon can take 30 seconds to 30 years to leak. I no longer trust this company and will cancel my policy.

I am 64 years old and I have no air in my house and I am dying. The temperature is 90 plus degrees. I live in the suburbs and I place the call to Choice Home Warranty. The customer service representative assured me that it would take anywhere between 4:00 to 24 hours before I'm contacted. I am really really hoping that someone can get to me sooner.

Orval was very professional and patient with me with my "after covid mind". He answered my questions and explained thngs I did not understand in the beginning. He was very pleasant to speak with and I hope he is an indication of how your company operates.

Repairman arrived and checked the machine. The machine did not provide the noise that I called for service about. The tech went thru all cycles and everything was ok. I was told to call again if the noise returned. As of now, the noise was not heard.

Friendly and knowledgeable and fast with correcting our issue. Was able to get service the next day after I reported our issue. Technician was easy to reach and notified me before arrival to allow me to bring my dogs in. Courteous, clean and time efficient.

I called. They answered on the second ring! I stated what exactly I needed and they made it happen. I hung up and went about my day...The other company I tried first is still calling me and wasting my time.

I can't get anything fixed at my house and I tired paying out money to a sorry warranty company and I have been with this company since I have bought my house but I am looking for a new home warranty for my home.

The claims review agent was very cordial. She appears to be very knowledgeable about her job and I have no doubt that she is a very valuable employee. However I still disagree with what she explained was the company's policy. The explanation was nonsensical to me.

David did a great job and was extremely friendly during our entire conversation. He thoroughly explained all of the services provided in the plan and made me feel very comfortable with the service provided! Would recommend David to anyone going with the service.

I have been satisfied with the contractors that they have come out to handle their claims. All have been very professional and no issues. Now their customer service reps when you call Choice themselves some can be nasty. I hope they work on their Agent Reps.

After six years of coverage by our previous Choice Home Warranty (CHW), it was time for renewal. The manager contacted my wife and they reached a very acceptable renewal period and price. We had the need to employ the terms of the previous warranty on four occasions during the previous contract. The service was always courteous and professional. I recommend CHW for your appliance repair needs.

Once I placed my request for service, almost immediately I received an email from the service provider with the date and time of their arrival. The next day the technician texted he was on the way and arrived soon after. He corrected the problem quickly and efficiently.

The technician communicated well, was prompt and completed my job efficiently. He called me ahead of his arrival and was here within that timeframe. He explained my issue and what was done to fix it. It was a minor problem, but glad that I had the warranty to cover it. I truly appreciated him/them.

There have been issues that required more interaction with the approval team, but in every case, work has been approved and the technicians have been very good. I am pleased with my decision to engage CHOICE as my warranty company and am grateful to my realtor for the referral.

I waited the entire day for the serviceman. He was very polite. Very nice. He came. He repaired it. Cornell quotes in about 10 minutes and within a week. It was broken again with the same issues. So we obviously didn’t repair it. I now have a repeat, requesting for repair but frankly, I would prefer a replacement a new microwave, it was really, really, really a miserable day waiting and waiting and waiting. I canceled my doctor's appointment because I wanted it repaired and again I was told 8 to 5 and then I was told after 1:30 and then three and eventually came sometime after 4:30 PM.

I called Choice Home Warranty at around 9:00 AM on May 31, 2023 to say my garbage disposal wasn't working. Choice had a plumber at my house by around 11:00 AM that same day and in 20 minutes or so he had replaced my worn out disposal with a new and better model. I couldn't be happier with how quickly and efficiently Choice responded and fixed my problem, all for the $45 price of the service call.

The technician responded quite promptly to the service request. He was punctual in the estimate time of arrival. Upon arrival, the technician attend to his work quietly and professionally. At the same time he communicate well with what was wrong and what he needed to do. The repair was done efficiently and competently. And the microwave is working again.

The man that Choice sent out was named Reuben and he was from Coldchella Air. He was the nicest man and gave me a few more tips on how to keep my AC in its best shape. He went above and beyond and made me feel like my selection of home warranties was the best choice I've made in a while as I have been through many home warranties and all of them send a repair guy, take your money and claim they can't help you.

My swamp cooler was leaking into my household and caused damage to my bathroom ceiling and I had to contact your company about 7 times to finally get someone out here to take a look at it. He said he wasn't contracted with you guys, but he would have me put in the invoice material and cost and everything which was around $1200. Then you guys wouldn't accept it, so you guys finally a few months later found another technician to come look at it and their estimate was outrageous at $2400 and you guys denied it. That was sad news for my household and I still have a ceiling that needs repaired from the leak that came through.

Unit quit working. Only thing is they said it might be 48 hours before they could make it, that is a little too long. I cancelled the call because I got to looking and found a loose wire in the thermostat and that fixed the problem.

I am at the beginning of using my warranty for the first time. My phone call was my first contact with this company. I hope all things go well and I will have my house cool again shortly. More to follow.

Choice responded by email regarding claim for toilet. US Plumbing staff very cooperative in setting time, technician on time and completed work with one visit. Needed to change appointment due to family illness and everyone communicated well and the job was done,

Caesar was prompt and very professional. He explained the issue with my washer and that he would order parts. He also explained how long it could take to get the parts. This is the second time I’ve had someone from this company and both times I have been impressed.

Quick Response, the turnaround was less than 24 hours, the technician was polite and accommodated our schedule and communicated with us his arrival. He got the job done quickly and explained what caused the situation and how to avoid it in the future. He worked very quickly and cleaned up after himself as well. So far so good. Very impressed with CHW as a new customer.

The tech who came to the house to check out my AC SYSTEM was on time, called ahead and on arrival, identified the problem quickly, was very thorough and courteous. It was like one day I had no AC and boom back in business. I would recommend this company and technician to anyone.

Knowledgeable, efficient, and friendly. Everything is working properly now. The technician accommodated my time frame since this was being taken care of during a holiday weekend and I had limited time available. I was anxious to get this taken care of and it was done correctly.

A.C. unit was cooling the house, The service tech was here on time and explained what the problem was. Took care of it. I am very pleased. Having a home service agreement is a smart thing to do. The service is quick and affordable. I would recommend Choice to everyone. This is the first time I called them, I called on a holiday and someone got back to me that day. The appointment was set for the next day.

I am very pleased with CW finding the company to help me with this issue with my water heater. They have been great, honest and professional. Also they cleaned up after themselves which was very nice. Thanks for sending them.

Technician arrived on time & completed repair and gave us excellent troubleshooting ideas for being proactive on future water filter problems. He completely exceeded our expectations for our 1st Home warranty repair call. All forms were presented promptly and explained thoroughly. Our payment was able to be made via cell phone. Confirmation followed immediately.

Terry was very straight forward and answered my questions. I am leaving a competitor’s home warranty because of crappy customer service and not holding up to their agreement for fair market replacement cost. I was looking for a company that their words mean something.

Halls Heating and Cooling did an excellent job when our air conditioner failed. The appointment was set, he called to confirm the time and actually arrived on time! Elias was very polite and professional. Neat and clean, no mess left behind.

Anthony Frances was very polite and thorough in explaining to me the advantage of enrolling in your plan. After going over the plan with me I immediately, without hesitation knew this was not just what I wanted, but what I needed. THANKS AGAIN ANTHONY. GREAT SALES GUY.

It was quick and informative, definitely had me self assured that I was making the right decision. Would've gave a higher review but haven't experienced the service yet, but if it's anything like the presentation I have no worries. I will be updating the review.

It has been 17 days since I called in for service, MY septic tank just needs to be pumped. No technician found in 17 days so far. Will keep you informed as to how long it takes for a reply on your claim.

Our appointment was between 8:00 am and noon today and our technician is a no show and no call. My wife waited until 12:20 before calling and your representative told her to be patient. He was rude to her. Sears needs to have a little more courtesy towards the people waiting. Just contact them.

I have had Choice home warranty for as long as I can remember, they have help me replace or fix whatever appliance in my house has failed me. I will recommend because they have been prompt to my needs. Thank you.

I’m very pleased with the way that the claims representative. Handle my claims request and the response to my to the need for assistance. I am also pleased with how she responded. It was very professional and she did the best job.

Did their job. Yes. I was going to call you but got sick. Still sick. The salesman did his job. The other should have stayed out. Thought I was senile and was trying to get me to sign on to everything he could think of just to get more money out of me. The first salesman was nice. I wasn't going to say anything but the more I think of the conversation, I am pissed at him. Because I am 94, he was trying to bleed me. They never told me there was a 75.00 charge. I realize why the fee and it is justified.

AJ from Jumpstart was very thorough and replaced my broken ice maker in a short period of time. Very professional and will use them again should I need another repair. Jumpstart did a good job in getting AJ out to our home and fixing our problem.

Bertrand came on time. He was very professional and found the problem. He also gave me tips on how to get the best from my washer. I am very pleased with the service. He ordered the part and was back to finish the job within the week.

Called to update the city that populated on my address after purchasing a warranty. Representative could not have cared less and kept interrupting me only to try and upsell me on a longer policy term, literally minutes after I just made the purchase. Not a great welcome optic. I then declined the offer several times only to hear the representative question my intelligence for not wanted to spend an addition $1400 over the phone. You are extremely lucky. I just paid for the policy and have had a good experience in the past with Choice Warranty. Otherwise I would cancel my order. I understand sales, I work in that realm myself. Do better

I've emailed the CEO, Jim Mostofi, in addition to posting this across all review sites. It's time this company is held accountable for its actions. I've had my policy for 14 months ($798). I filed two claims for an AC unit and a plumbing situation. You sent out a technician who charged me $180.00 for the service calls (it was the same technician). He came out four times, saying he hated coming out here because it was so far. He showed up late every time and fixed nothing with a variety of excuses (i.e., I forgot the equipment at the office).

We had an appointment for Saturday between 7 and 11. They didn't show till almost 1 pm. The repairman was nice. He found what was wrong on my air cond and had to call in for ok to repair. They denied coverage. Sent complaint in and said it would be replied within 24 hours after working hours. It's been over 36 hours and no one has called to tell me why it was denied. At this time I wouldn't even give it one star

I had a problem with the garbage disposal leakage. I called to report the problem. I was assigned Promax One to come on Tuesday May 30th. The technician called on his way to inform me his time of arrival. He diagnosed the problem then removed the defective garbage disposal and put in a new garbage disposal. The technician did an excellent job.

I only signed up with Choice because they have been rated the best. Did my research. The sales staff, however, was very rude, pushy and insulting. So much so that I went online and purchased the plan myself because I still wanted it but didn’t want to give him the commission.

CHW responded promptly to my claim over the Memorial Day holiday. They quickly located a vendor, who came out on time and did great work. He replaced the fan motor that was covered by CHW. We were completely pleased with their help.

Amazing service and top-notch expertise with TB plumbing. The appointment was scheduled efficiently and the plumbing service was meticulous. The company as well as the worker took extra care to ensure we were happy, satisfied and felt valued. Fantastic fantastic fantastic! Thank you TB Plumbing and Choice.

Right now I am totally confused. I put in a claim this morning & the plumbing company got right back to me very quickly. They gave me an appt. for a week away. That's too long a wait. But, I have gotten at least 3 emails from CHOICE about the claim. One of them is giving me a different appt. than the one I got from the plumbing company. Like I said, this is too confusing. Yes, I could call either the plumbing company or CHOICE, but I did not create this problem. I appreciate CHOICE keeping me informed, but 4 total emails & a phone call is too much. It sounds like the right-hand doesn't know what the left hand is doing. Communication between CHOICE & their contractors needs to be better.

Choice Home Warranty is great in issuing the gift voucher. The problem is that us have to go into the store to use it. I live in another city which is 4 hours drive away my mother. Choice Home Warranty should issue a Lowe's credit card that could be used online. The problem was with Lowe's on delivery.

Technician was polite, courteous and professional. He explained the problem in Herat detail. His work was complete, efficient and effective. His finished the repair quickly and provided detail information on any follow actions if they were needed. I was extremely satisfied with the service that he provided!

Kevin was a very nice man. Quick, professional and knowledgeable. I was very happy that he serviced my garage door and would highly recommend him for anyone who was in need of repair. Definitely ask for him if you need work done on your garage door.

Kenneth was an expert and really knew his job - very thorough and in addition did exactly what CHOICE would need for him to do as documentation etc. That's the kind of honest, straightforward technician that one needs especially when you deal with CHOICE home warranty. He was punctual, and explained things clearly. Quick, detailed and thorough!

After researching numerous companies for home coverage, I found CHW with a price for coverage that no one else could match. Luke was very courteous and informative. He answered all my questions and put me at ease with all the concerns that haunted me. I would recommend Senior Citizen Discounts to anyone that may qualify for this service. CHW is a life saver.

It took more time waiting for Choice Authorization than it did to do the job. I was unhappy with the delay. No fault of the tech, but he arrived near the end of the appointment window. It took less then 5 minutes to diagnose the problem and 35 minutes waiting for authorization and 7 minutes to complete the job. Unsat!

The item has developed a problem that CHOICE decided that it was not covered by contract. I feel strong that the company has not made the correct determination and placing the blame to the failure due to mishandling, abusing, of the oven's capability which caused the problem. I have made an appeal to their determination and look forward to having CHOICE come to a more favorable decision and therefore repair/replace the Microwave Oven.

The technician came to my house and made the determination that my dishwasher only needed a replacement part. I then got an email from Choice stating that they would replace the dishwasher. However the amount that was proposed will not cover a replacement.

I am EXTREMELY impressed with Synergy. These guys worked so hard at replacing a broken part VERY QUICKLY so I could have AC again upstairs. They even came out 1 day earlier than scheduled. They had to come back a couple of different times for various (understandable) reasons. Usually that means a contractor won't come back for at least a week (because they focus on another job that makes them money). Not these guys. They came back SAME day (couple times) and then the very next morning. Seriously, I have hired a TON of different contractors, including HVAC. I was quite impressed with the service. I would HIGHLY recommend checking out Synergy and will def use them again.

I was able to contact Choice Home Warranty via their online system with no fuss. All of my questions were answered with the provided information online. Simple and easy-to-receive service advice and have basic questions answered without actually talking to a representative. Thank you Choice Home Warranty.

I heard about Choice from my 2 sisters, both raved about the excellent service. I went online spent a few minutes filling out an application, got a quote within a few minutes. The overall experience was fast, simple and very affordable.

Too many different pricing between people trying to get their commission...I was quoted 42.00 on my warranty contract. That was not amount that was on my contract when sent to me..I want a call so I can start this earlier than a month.

I was inquiring about a new warranty! I spoke with Tom ** today. I was pleasantly surprised. Tom gave me a concise description of the options available & answered all of my questions. He also explained & applied all discounts that were available. I’m happy to say that I am a new owner of a Choice Home Warranty! Great Job Tom!!

Expedient in detecting the problem. Had repairs done in less than 30 minutes. Choice chose the right technician. I love having the security of a home warranty on my house. Will keep Choice Home Warranty for peace of mind. Hope I don’t ever need it again.

Your sales person was super. He is the one who got me to sign up. And I am a hard sell. A retired attorney. Oh No!! Will see how the service works out. He said I can cancel with pro-rated refund at any time. So, if I do have a claim, that will be the important information.

I am very disappointed on how this job has been handled. It was urgent that I get my water heater replaced and 5 days have passed and still nothing. I get an email from Choice Home Warranty that I had an appointment today and no one comes so I call the plumbing company and they don't show any appointment for me. I call Choice Home Warranty and they don't have anything either, then they put me on hold and disconnect me. Really bad service. They don't care about the customer, neither does the plumbing company.

I had a great experience with Albert getting us signed up. He took good care of us & answered all of our questions. He was very helpful. He worked with us & got us a really good deal. We feel like we have great coverage on our home.

The technician was polite and kept me informed. The only issue I have is that y’all give a 8-5 window for the service. I work 35 minutes from home and I would appreciate a call the day before to let me know AM OR PM. I needed to inform my boss when I was coming to work.

The person I spoke with was very caring. I have hearing problem and with her accent, made it worse. She was very apologetic even though it wasn't her fault. I appreciated her kindness very much. She explained I would be notified of appointment

I was told I would hear from a repair provider with 48 hours. I am assuming that's because it was not an emergency. That would be unacceptable if it were an emergency. My only issue is that the person taking my claim had a very heavy ** accent; I had a great deal of difficulty understanding her.

Was given all options and pricing by Tony. He was very helpful and courteous! I hope that the company will be as easy to work with as he was.!!! This is our first time with you all. Hoping for a great experience.

I have the pleasure speak to the manager about renewing my policy another 5 years. Before this, I rejected all offers but this manager was super friendly and well communication. We ending up like friends and I signed up with him.

I'm not sure on rating, I have just signed up, so time will tell. Hope to have a good working relationship with Choice and not be let down a bad path. Also, if there are problems, I hope they can be resolved. Thank you.

I contacted Choice on Saturday 5/27 about my air conditioner, a claim was set up right then. It was very simple and easy. The repair team came out on Monday 5/29 (Memorial Day!) and fixed it. We are very satisfied with Choice Home Warranty.

Updated on 06/15/2023: Choice Home Warranty has the worst Customer Service I have ever had the displeasure to have to deal with. I called on the 12th of June 2023 and spoke to Marj, I think, because I could hardly understand her. First of all she refused to transfer me to the Resolutions Department, whom I spoke to in May, that told me that the check I have been waiting for since 20 March 2023 was going to be sent right out. This Marj first told me that a check for $155.00 was sent to me in January 2023 via the USPS, which I told her I never received, then she says they can send me another check within 30 days at my cost of $30.00 or for free in 90 days.

It took five days to get Technician to my home for the repairs. 5 days and 100 degrees temp was hard on my 90 year old spouse. Technician was great! It was late in the evening so Choice did not respond to the work request. To expedite repairs I paid for the service up front so we could have AC within an hour. I will get reimbursed for the difference later! The next day I called Choice customer service and was told that I broke the contract by having the repairs done without Choice approval! I insisted on being transferred to the resolution department where I spoke to a service rep. with common sense! He approved most of the repair cost and the Local Contractor reimbursed me for the difference. That was good business!! So, we are all happy with the resolution. Thank You.

The services I've received have been very good. The servicemen were very helpful and qualified. I would recommend this home warranty to others and plan on renewing it as well. I look forward to another year of service. Thanks to the customer service and the ability to use the online service to track my request.

Satisfied with the service, inspire of the long wait in receiving the Lowes E-card to cover the replacement cost. It was a challenge to our living arrangement, to not have use of our oven during the waiting period, but worth in from Safety standpoint. The staff kept me informed during the entire progress.

Brandon was very professional and knowledgeable of plumbing and made me feel very comfortable with his plumbing expertise. He took care of my plumbing problem quickly. I would definitely use Choice Home Warranty in order to secure this type of courteous and professional service.

It took 3 technicians and 3 weeks to get this claim fixed. I was finally satisfied with the 3rd technician. However, the process and dealing with choice was a nightmare. I would have a very difficult time recommending your home warranty company to anyone. Your service is terrible and many of your technicians are incompetent.

Very unprofessional. Very rude, pushy not listening customer at all. Charge my credit card without my consent. I need to talk to someone about this matter. He rushed the credit card charges without my consent because he was in hurry to get off work. Today is May 29th. The call was made at 1915. Please investigate this. This is wrong.

Refrigerator was leaking in front. Service was prompt and the repair man arrived as promised. We were relieved to hear it was an easy repair. So far, we are happy with the service offered by Choice Home Warranty. This was our 1st call since purchasing about two months ago!

Spoke with Joachim ** and purchased home warranty. Mr. ** was very professional and detail oriented. I purchased a five year + sixth year policy. I am very pleased with coverages offered by Choice Warranty. I am in the process of sending proof of my previous coverage to Mr. **.

Great repairman discovered flaws. Had conversation with Choice Co. Decided it was not worth repairing so are giving me a new one. I thank you so much for working with me on this matter. Am grateful for the gift cards that I will receive soon. Nice telephone agents. Helpful. The whole company was professional and agreeable. I give them all 10!!!

The technician came and was quick to diagnose the problems with our washer and dryer. The parts will be installed as soon as he gets them. He was friendly and courteous. We would not hesitate in scheduling him again and look forward to him returning to repair our appliances.

Plumber was prompt, showed up early morning and got the blocked drainage unclogged quickly and effectively. No issues since. Sink had been causing problems for a while and previous plumber sent by the warranty service did not resolve the issue.