Choice Home Warranty Reviews

My last home warranty company which I had for five years, was fair and although not every claim was approved at least some were. EVERY claim I’ve submitted has been denied without a reasonable conclusion. It’s clear that Choice Home Warranty provides little to no assurance to homeowners, shown by your consensus of continual claims rejections.

The plumber, Jarrell was professional, precise and thorough. He completed the work with no disruption to our normal routine. The work solved the problem thereby removing further damage. I would request this company again and specifically this plumber. We are pleased. Our problem is resolved. We would recommend this company for service related to plumbing and water related issues caused by failed plumbing structures.

Technician was prompt, courteous, and professional. We scheduled the appointment on a Thursday, and the Technician arrived as scheduled in the following Tuesday. He was prompt, courteous and fixed the issue promptly. He was very courteous and very professional. We were very pleased at the ease in scheduling a appointment.

So far I have been helped by a very nice man Bruce **. He was nothing but helpful to me. I gave him 5 Stars for being so helpful for as far as he helped me. I have everything I need. Thank you. Jerome K **

Mr ** was very helpful in his sales and helping me understand in English and Spanish what this insurance covers and was very helpful in finding me the right price that I can afford. The payment options are very nice.

Will not fix Air Conditioners!!!! I would like to bring to your attention the case that I have dealing with choice home morning now. After looking at Better Business Bureau complaints in seeing that there's nearly 10000 complaints against this company I am wondering if they will ever fix my AC. I am a diabetic and my wife is a Prior heat casualty. This AC has been leaking for 2 years and choice refuses to properly fix it and it's even nonworking now with an open workorder since March and my AC has not even been repaired yet.

Great customer service and great technical service. I would recommend Choice to friends and family. Fast response. The customer service representatives are easy to talk to. Excellent response time. I was very satisfied with them. Provided excellent customer service. Very happy with Choice.

When I took your policy it stated right on front it covered water heaters. But you denied my claim because you it didn't cover tanks. Well a water heater is mostly a tank. It is not a holding tank but water in and water out after heating. I would not recommend your company to anyone based on this fact.

He was ok in explaining things and got me signed up for One year deal with Mother's discount which was okay!!! But after he found out that I was Veteran he was pressuring me to get 6 years commitment with discounted rate. I declined the offer once, twice, three time, but he wouldn't let me go and kept on demanding Why I wouldn't want the good deal. I felt very uncomfortable and had to forcefully hang up the call.

Overall satisfied with the claim process and the issue resolution process. The online claim submission tool and duration between claim submission and technician visit can be improved. One of my policy coverages wasn't on option for claim submission and required phone call to submit the case. Customer service on the call was on acceptable level but not the level I would prefer it over online submission. It took a week after claim submission for technician to visit. While our issue could absorb that timeframe, this could be improved to make this program better.

This was the first time I have had to use my home warranty and I have been satisfied thus far. The technician was on time, courteous, and very informative regarding my situation. Will tell my family and friends that I would recommend them to you.

The experience was not lengthy. The rep introduced himself, the company and the service and explained that this was in response to my online inquiry. He put me at ease, was professional, knowledgeable and polite. I accepted the service. That is all I have to say.

Had AC fixed and looked at make sure it's working right and it was. I had another company come out and say my AC unit specs were low. I called to file a service with Home Choice Warranty and next they were here that was fast.

When I signed up, I was told that all I had to pay was $85.00 for the service call and everything else was pay for. I also requested that a shut off valve be included. Why was I charged $450.00 plus $50.00 for the valve plus tip. The installation was great but not happy with charges. I contacted Choice warranty about charges to be reviewed. Never received a reply

Claim was filed Saturday, May 7. Initial appointment was set for Wednesday, May 11. I called Only Way Air and they moved it to May 10. Shawn of OWA came within the allotted time and quickly diagnosed the problem. We appreciate their prompt and professional service.

Drain was cleared by Professor Plumber who is super efficient and explains everything as he works. I would recommend him for any plumbing issues. Home Choice assigned him as our technician on the same day I submitted the claim. Very prompt.

I was impressed with Luis ** assistance with buying the policy. He was very helpful and explained in detail all of my options. He explained all the ways I could have the biggest discounts. He was very professional and very courteous. He is an asset to your company. His manager should be aware of a job well done, Thank you Luis!

I was happy with Choice Home Warranty repair. I was notified by an App to track and determine the exact time for arrival. The technician was dispatch to do repair on time and completed the repair work within a reasonable time. Thank you. Tai **.

This was more like a used car purchase than a home warranty. They push years of prepaid service without having any history of service with them. They were quick to take my full payment for a year, but I’ve yet to receive any type of documentation of my policy. I probably won’t go back with them next year and if no policy information comes soon I’m going to cancel within my 30-day window.

As I have been working with you to resolve the issue started by the technician that you sent, I have not been able to talk with my claims manager for the last 3 days. I have sent him 2 emails and attempted to call him twice with no reply nor call back. Plus, the other agents that I have reached, after waiting on the phone for 2 consecutive 15-minute blocks, were not even able to transfer me to my claim manager, Aaron **. I am struggling to want to keep my policy and I would not recommend Choice Warranty to anyone. I am hoping to speak with my manager today but I have to admit, I will be very surprised if he contacts me in any way.

Tech called me when he was about ten minutes from my house and was on time for the scheduled appointment. When I described what was wrong with the refrigerator, he knew just what to do. Very thorough and cleaned up afterward. Very pleasant and clean-cut young man. Would recommend him 100%.

This service ended up being far less value than I expected. When my dishwasher broke, Choice decided that my leaking water pump was not replaceable. Then they refused to replace my whirlpool with the same brand, they wanted to replace it with the cheapest brand that has similar features. Then they refused to pay for labor costs at all, and they would not pay for haul away costs for the old unit.

I always got slow reply from review team. I had to call many times and argue with them about their evaluation. And sometimes, I have been rejected for my claim. When I want to talk to supervisor, the responsible person said she was the top one who could talk to which was not true at all. I have tree home warranties for 5 five years in Choice. I hope I don't have to cancel any of them in the future.

Fantastic companies. I am pleased. Great Job, everyone that came was absolutely great. I still need a little bit electric electrical help, something's wrong with the light open my stove. I’m getting ready to call company back today but I did enjoy it. Thank you very much, Choice. I was told to come to your company through my realtor in my mortgage company and it looks like they paid off once again so thank you very much for your help. Have a wonderful day.

The electrician arrived that the agreed upon time and quickly got to work. He explained the issue and repaired the outlet. He was friendly and I was a happy customer that can now cook on my new stove. I would recommend this service to anyone. The service call fee was reasonable.

The tech was great, knowledgeable, friendly and very Professional. The Service call was outstanding for what he was ALLOWED to do. Despite the fact the microwave is 11 years old. Choice Warranty made us wait 2 weeks to get a tech here. Then choose to force the tech to order parts for an 11 year old microwave instead of just replacing an exceptionally OLD device. Now we get to wait another 2+ weeks before the "parts" arrive and he can get out here again to patch up the 11 year old microwave in an attempt to try and fix an 11 year old microwave.

They are always prompt and easy to use and technicians are quick to respond also. They always replace, when required, with the same or better. I would highly recommend them to anyone as the best. I know cause I have tried most all others before coming to Choice.

Serviceman says he provided diagnosis but Choice Warranty says they haven't received it. Can't get resolution. Serviceman says he has problems with Choice Warranty getting resolution for his service calls. CW has never paid him. I am extremely dissatisfied with Choice Warranty.

Jasper was on time, friendly, clean, accurate and speedy! We felt he was very thorough looking for the problem. He cleaned up well after himself also. We would request him again if we ever had a need. Many thanks! A+.

Denied the claim. Says it’s under warranty but is clearly not. Have not had a good experience with this company at all! Last time I tried to make a claim I never heard back at all. Had to proceed on my own. Very bad customer service.

She was awesome. Very professional and helpful. She resolved my issues and kept me as a customer. She is a great company representative. Thank you for letting her help us in our issues. I will continue to be a customer.

It took a week to get the first appointment, then three weeks until he will be back to install the parts. So it will have taken a month to fix a dishwasher, if he fixes it when he comes in two weeks. A dishwasher is a convenience but what if it were my refrigerator or well pump or central heat.

Recently bought a new house. Faucet was leaking under the sink in the kitchen. After we filed our claim with Choice we were given a time and date within just a few hours of when they would have someone here. Worker was polite and knowledgeable.

The replacement amount for the dishwasher was not enough to put a down payment on a replacement and being told that you pay wholesale. Also the answer to me that it was take it or leave it is ridiculous. The declined ac repair is totally unacceptable due to the fact if ac is going to leak most of the time will be the valves. The answer to that question was unacceptable. The person on the phone did not have any answers. I purchased this contract because online said the best then after reading your Facebook page I found that is not true. Will probably not renew my contract and would not recommend.

They arrived on time, friendly, kind and very professional. They spoke to both me and my husband. They diagnosed the problem and sent the warranty company their findings. After the warranty company approved the fix, they ordered the part and scheduled a date to come back and install it. Hopefully this will fix it.

Glad that Choice handled claim quick. Tech was on time and was able to locate problem and order the part. He seemed patient enough took him some time to figure it all out. Got part ordered next day so happy.

Amazing service by the AC provider. The provider was great and very polite. He explain everything he was doing. He was on time and very courteous. He got the AC unit working on a heartbeat. Very satisfied with the service.

Technician called on his way to let me know he would be there. Didn't have to wait very long. He asked me what the issue was and fixed the problems, quick, knowledgeable, friendly. Will recommend him on all plumbing issues. Loved his personality.

I had not used my dishwater in a while. So I decided to do so. Put some dishes, glassware, and eating utensils and started the unit. Afterward the unit began to leak water on the lower side and bottom. At that time I shut the unit off and called Choice Home Warranty and put in a service request.

Very excited to have this along with my house insurance! Website very easy to use! I haven’t used the warranty yet but I feel very well in this company will do right by you! If you're thinking about a warranty for your home this is a good one.

I called about an issue with my dryer not working correctly. Within an hour I had an a scheduled with a repair company. The time didn’t work so I called and talked to the man and we worked everything out. I’ve had great service both times I’ve called Choice Home Warranty with an issue.

Technician came Ann the dishwasher for 15 minutes and said no leak. He was correct but I told him it leaked at the end of the cycle. He said he couldn’t wait that that long and left. He did say he would come back if it leaked within 30 days. After he left I let the washer continue to end of cycle. It leaked. I videoed the leak and sent it to him. I called him in the evening and he said he ordered parts. I have not heard back from him and I can find nothing on the Choice website as to the nature of my claim. What is the status?

Choice found someone within days. I fixed the issue myself and cancelled the repair with no problems. Was offered the opportunity to find my own repair person as an option. Would like a quicker response on claims but everything worked out.

I registered for services with your company on a monthly basis until I could see how the company performs and then change to purchase a year's warranty. It took a month and many phone calls to other companies before I made my decision to call Choice. However, your representative was not honest and deducted a year's fee from my account once he got the account number. Needless-to-say, I am beyond reporting a theft to the authorities and my attorney. This has to be immediately corrected.

Wow! Should have read the reviews before signing up for this warranty!!! Main pool pump went out and my pool guy moved the motor from the waterfall pump over to it so my pool wouldn’t turn green while waiting for a technician to come out and inspect it. The technician sent in the information to Choice and they denied the claim saying something about not covering water feature pumps. Waited two weeks for an appeal phone call and was told that I “should have let my pool turn green” because when their technician went out the main pump was working!! \

I am very disappointed with Choice Home Warranty. That’s the second time they let me down. I won’t recommend None of my friends or family to you guys. It’s a ripoff company. Once my contract is done I am not going to renew with you guys.

Bruce ** was a pleasure to work with, he was knowledgeable and caring. He explained everything in a clear and concise manner, this almost 80 year old was able to understand, and he helped by explaining the payment. He is a credit to your company all your employees should learn from him.

The technician was GREAT!!! You, your offices, your high level officials. Your customer rep (who I had no contact with) and your timeliness are worse than terrible!! Wait, wait, wait without a refrigerator, Your staff is non-responsive. Separately, I think your offer of 2 cash settlements were lower than I had expected. Now I am awaiting the necessary settlement to arrive. Again--wait, wait, wait.... My rating of your service is less than one star. I do hope that the CEO reviews this rating. I will give him ideas as to how to fix the problems you are experiencing.

Ebon, the technician that came to the house was very professional and had made a diagnosis and made repairs in a very timely manner. We could not be more pleased with our experience with you as well as the repair company.

The smell is so BAD to open the refrigerator gives me a headache, and makes me feel like throwing up. He fixed the cool but the smell is still there, I can not take it, the young man was very good. I can not use this refrigerator.

I’m a new customer, my representative Roldy ** was clear and good and explained everything. Also he did offer competitive rates. I’m looking forward to a good service as he described and sold me based on the company reputation as well as great service. Thanks.

I was very happy with the fellow that they sent to my home....He was in and out of here in about 5 minutes....and he did not try to shake me down like the previous plumber did....He was very honest with me, enlightened me about a few things....and I would not hesitate to call this guy again....I was very happy with him, as he was very respectful, and get this....he showed up at 11:30....instead of his slated 3 to 8 start time....so another bonus right there....The plumber/technician was excellent....His helper was sort of odd....but oh well....what are you going to do?...

From filing a claim with CHOICE Home Warranty, to calling CHOICE home warranty, everything was great. I didn't have to wait long on the telephone. The service professional was courteous, knowledgeable, and easy to understand. From the time the call was placed and the outcome of the call, spanned maybe a total of five minutes. Everything was easy and worked smoothly. I would highly recommend CHOICE Home Warranty to anyone who owns a home.

Very pleased with Mikel. He listened to me and was very nice and explained all benefits and costs. I feel that I accepted because of Mikel being very honest. I would like you to let Mikel know. Thank-you, Paul A.

I called to speak to someone regarding 2 new claims due to the wait time I was able to file them over the phone. There was ease without speaking to an agent. I've been satisfied with the service rendered in the past.

Kevin is outstanding, A professional all the way. If I ever have another electric problem, I sure hope I get Kevin as the electrician. Kevin was dressed well, he was right on time, He called me just before he was going to arrive. Cannot ask for anymore.

I truly appreciate the timeliness my claim was addressed. I started having an issue with my air-conditioning Friday night. I filed a claim Sunday morning, Mother's Day. I wasn't expecting any follow up until the next day as it was the weekend and a holiday. I was surprised to receive an email later that day in the afternoon identifying an appointment with a tech for the very next day! He arrived within the given time frame and addressed the issue. This is the first time I've experienced such haste and service provided by a home warranty provider. Thank you!

Kitchen sink leak was promptly diagnosed and done quickly with care. Technician was good, friendly and did fix problem. Only problem brand recommended for replacement was cheap one and I had to come out with $123 more for better brand

I chose Choice Home Warranty based upon research and reviews. The customer service of my agent was awesome. The follow up was perfect. Not pushy but made sure I knew all my options. I chose the total package. I’m in sales as well and tend to pay attention to little things. Excellent salesperson. Thanks again ELIOR **!

The techs from ALLPHA Home Services was extremely polite and courteous. The plumbing leak was fixed in less than 30 minutes. I appreciated their expertise and professionalism. I would recommend this company if you have any plumbing problems. I know we will in the future.

The service was scheduled very quickly. Also, the technician was polite and thorough. He wasn’t able to fix the appliance but arranged for a follow up appointment. They have to replace an entire refrigerator door and of course they can’t have it available in their truck.

Quick reply and great service from Matthew at EMS services. Choice Home Warranty is affordable and gives you peace of mind knowing that help is easy to access. This year and last have given me quite a savings by having my CHW service contract. Thanks CHW.

I have not had any bad experience with Choice Home Warranty. They do a very good job when they come. They come on time when they are supposed to. They always give you an option on the time to come to your home.

The tech was friendly, professional and timely in serving my a/c problem. I was very pleased with the service and his work ethic. He recommended to monitor the temperature in the second floor rooms and to call if the rooms were responding to the added refrigerant in the condensers. He was very knowledgeable and courteous.

Thank you for the service and different levels of coverage. However sometimes your sales people can come across very pushy and aggressive. Allow the home owner to tell you what they are in search of and then give them options. And at the end of those options do not always try to continue to add on more services.

In my front yard the release for the pipes was backed up. The plumber said there is nothing they can do. I have to have the pipes replaced, and the neighbor's tree thing cut because it will happen again. Their tree broke my pipes

I logged in online to Choice Home Warranty to open this claim. Had to open this claim online because my wife couldn't get to any representatives to file this claim by phone. Maybe that was because the opening welcome email we received from Choice Home Warranty on June 6, 2018 only supplied The CHW Sales Team phone number and no other numbers.

The technician was prompt, courteous, examined the unit and made his recommendations quickly. Now with respect to the rest of the process....unimpressed as no one could provide me with information that told me what they are replacing my AC unit with. I had to call back twice and the second person said they could still not tell me but that I would have to disagree with the non covered portion and then a service rep would be assigned to me. I was hoping to have a person to talk to this am as we have no ac in Charleston.. I am worried that Choice will select a cheap replacement and I will be left fighting with them for a decent replacement unit (from reviews I have read this seems to be an ongoing issue). Hopefully not and hopefully we can resolve this today.

I was very pleased with the tech who repaired my AC unit. Great job! I did have to wait 3 days for the repair. Miserably hot in the house. That was my only complaint. I would definitely recommend the company that was sent to do the repair.

Always happens on a weekend. Sunday afternoon we noticed A/C not working. Called Choice Home and had an appointment for the next day. Company assigned verified appointment the next morning and tech arrived within window promised. Tech was very thorough in his checks and found the issue and repaired the outside unit. Within 28hrs of calling A/C fixed. A lot faster than my old warranty company. Great job.

The technician called to keep us up to date on the appointment. He arrived on time, was very professional and neat. The repair took less time than expected and the work area was properly cleaned after the repair was complete. Overall very satisfied with this technician and the whole process.

The first attempt to submit a claim failed. So I waited a week and submitted a new claim. That one went through. Waiting to talk to the tech today. He attempted to call yesterday but I missed his call. Will follow up with him today.

I submitted a claim on a Sunday, CHW had someone scheduled for Monday to check my water heater. They sent someone who was knowledgeable, explained what the problem was and fixed it. I highly recommend CHW for your home warranty.

The spring on my garage door Was broken and my car was locked inside my garage. I couldn’t go to work. I couldn’t go anywhere. I called on Sunday and they were here Monday right around noon. The tech had the parts with him and got right on the job and I was good to go in no time. I would recommend this company to my friends and family.

The tech they sent was the best CHW has ever sent. CHW has sent others to look at my air conditioner and my washer. They weren’t very nice or friendly. But this guy was the best! You should ALWAYS USE this company.

So far the experience has been a good. Waiting to see about the follow through on how fast a tech can come out and actually service our AC and get it ready to work for summer. I can do another review after tech has come to the house.

I hope you will reimburse in a timely fashion and whatever repairs or replacement that need to be done. We trust you to have our home in your hands. Our heating and air is getting old and we need it repaired as soon as possible and that is why we chose Choice Home Warranty. We have very reliable company who has serviced these units for the last 10 years and know the units and what they need,.

I am more than a little disappointed that the A/C repair was scheduled 4 days after the claim was initiated. The heat in Louisiana is in the upper 90s this week. It is not a good time to be without air conditioning.

We have Choice Home Warranty from almost two years and whenever we needed them, they are always there for us. We recommend all our family members and friends to have Choice home warranty as their first choice too, and those got the membership, they always thankful to us. CHW rules!

I was looking for a new home warranty provider because the one I have used for 2 years increased the annual cost AND the service fee on my renewal. Ravi was able to get me a fantastic deal that beat my old provider's quote by a lot! I think this is a business relationship which will last a very long time.

Agent was misleading and kept lying about the % discount he was giving. Said, "I’m giving you a 30% discount." It was not 30% discount. Then he transferred me an obnoxious home security agent who was beyond rude pushing for me to my ADT.

I am so glad that I have Choice Home Warranty. Putting in a claim is so easy. The service is exceptional. I recommend anybody that has older appliances or someone buying a home to have a home warranty. Protect your investment.

Jimmy ** had clear, concise information. Easy process to sign up. Hoping I don't need to use your services any time soon but feel more confident just knowing "you" are there. Excellent reviews. I researched independently before contacting you. Will definitely be sharing information with friends.

I placed a claim on Sunday and got confirmation of an appt. scheduled to come out within a few hours - they came the very next day. Technician was great and fixed the issue. He was nice and was respectful of my home.

I called due to AC unit needed to be inspected but I became a member after unit was acting up. Service person explained that unit didn’t qualify. I will keep an eye on my appliances before calling. Thank you for your time.

I recently purchased a home for my daughter & her mother. The A/C had problems and I realized I forgot to start a home warranty program on the property. I called Choice Home Warranty and Rob ** sympathized with my situation and gave me a great deal like the one on my rental property. The rate he quoted was better than 3 other well known warranty companies. I just called Rob again and added added another warranty for the same great price on another rental property.

Maurice ** is the Account Executive that helped with enrolling in this program and providing multiple discounts in doing so. He was very professional, thorough and I would highly recommend him in assisting new policy holders considering Choice Home Warranty.

Mr. Albert ** works for Choice Home Warranty. He was very Polite, and Helpful. He explained plans that works! He informed me of all plans, years, and pointed out savings. I appreciate his outstanding work. Thank you, I am grateful for your Help.

I looked online for the best home warranty company and Choice kept coming up. I had issues with my last company I had for over 20 years and spoke to Mike at Choice about my concerns and he assured me choice would have acted promptly and checked to see how many providers were available for the issue I had. Unlike my previous company, I would have been able to get immediate service. So, I switched. I hope if I ever need to use this plan I get the service I received from Mike.

We have a question about a claim we submitted. We have contacted claim services and our sales supervisor multiple times but no one ever gets back to us. This has been going on for 5 days. I’m about to cancel our contract and go with another company. I would have given them no stars but it would let me.

Called in for a warranty repair on our Air conditioner. Appointment was set for Monday between 11 & 3. Texan Mechanical called us on Sunday - they were running ahead of schedule and were able to service our unit Sunday instead of Monday. How unbelievable and wonderful that a Company could work ahead!

Very professional and problem with refrigerator is running great as of today! Also had a problem with my AC unit. The first technician came out. I paid him my service fee however it started working then it stopped. It took me several days in order to get a new technician out however I was not charged another service fee. AC is working excellent and the technician was efficient, knowledgeable, courteous and polite!

Great work getting technician set up - accurate diagnosis with one day to get a part and return to complete job. Technician was courteous and efficient. All is well: problem appears to be corrected and dishwasher is running smoothly.

Good selection by Choice to dispatch A Plus Garage Door Company. The A Plus technician arrived the following day after the service order was placed. He was knowledgeable & did the troubleshooting resolving the issue in a timely manner. Service was quick, great.

Outstanding professional service. They fixed the problem on the first try. Doctor Circuits Electrical LLC arrived on time, found the source of my problem and fixed it immediately. You could not ask for better service. I highly recommend them to do any type of electrical work under CHOICE Home Warranty.

Overall with CHW we had best experience so far. We had tried other companies and had worse experience which made us try CHW and so far we are still them. Hopefully they will continue to maintain their quality and will try to go above and beyond for their customers.

I would not recommend this company to anyone. Scheduling the appointment was fine. When the technician came he was early, I appreciated that. He was knowledgeable and respectable. But customer service was absolutely awful. I submit my letter of complaint on 5/4/22, same day the technician came out, they told me someone would contact me within 24 hours. Today is 5/9/22, no one has contacted me yet. I’ve called numerous of times today still nothing. I’m canceling my service and going to a more reliable company. Very disappointed in the service I received from this company Choice Home Warranty.

I have a 3 year contract with Choice Home Warranty. I had 3 claims that I submitted and none of them were paid by the company. I had one claim that was denied because the part that was needed wasn't listed...I had another claim that was denied because air conditioner parts are covered. Basically nothing is covered!! Obviously, I WILL NOT BE RENEWING BY CONTRACT.

It has been a struggle to get my A/C repaired. One added Freon now works better but not good. Second one they said the line was not properly insulated which was not right, because the tech took a picture of the leaking area and the tech is the one that cut the insulation back. So I filed an appeal and have heard nothing.

I have already had to use the service twice since January. They have been friendly and professional. I had issue with one service technician not showing up it was resolved within 24 hrs and I have had very positive interaction with two other technicians. Ben at Ben's Appliance was awesome. Would recommend them to anyone.

I have had a good experience with their pool vendor. Gary and his wife Tina were very friendly and professional. The kind of people you want working in your home. I would hire them again for issues with my pool in the future. We don't have a lot of issues in our home but when we do it's nice to know Choice is there for us with only a 75.00 labor fee and not hundreds or thousands of dollars in repair bills.

I called Mother's day morning for service on my fridge, freezer and ice maker. Food had defrosted. No ice and fridge was not cold. I can't believe all three were fixed that afternoon. Tech was fantastic. Very nice and knew exactly how to fix. He replaced 3 parts that was on his truck. No waiting for parts to be ordered.

I have had to call them on 2 other occasions and they have been wonderful. However, I’m having a hard time with the most recent claim. We can’t find a plumber in my area. But they are working hard to accommodate.

I had no water going to the outside spigots. Plumber came in and replaced the main water valve. It was stuck in the closed position. I have been satisfied with Choice Warranty since I've been a customer. I would recommend this service to anyone who would like to protect their investment.

We received very professional and prompt service as well as followup regarding completing the repair needed. Chris, our repairman, was attentive and helpful in explaining all details related to our problem. This Company is fabulous to work with and I would highly recommend them.

After I had the same problem over and over again and the past so called plumbers just snaked the drain and told me everything is fine, I told them no just snaking it is not doing it. The problem comes right back. I was told Choice will only let them snake the drain. I finally had somebody out who listened to me and cleared out the vents and the problem is taken care of. A big shout out to the very polite and caring Tech.

My electric in our home was not working properly. At the same time our hot water tank stopped working all together. I scheduled service tickets for both items. I was able to get appointments within 48hrs. But fortunately it was my Electric Service Provider that was working in our neighborhood. Power was restored to our home. I was able to cancel service tickets easily on line. Very happy with the timely response from Choice Warranty. I definitely recommend this company for home warranty.

The repair came on time. Very nice and did a very good job. Anytime I call you the service is good and I would not stop....I am 83yrs old and I love that you are always there when I call, I am not a good person on the com, cannot type very well.

I had a malfunctioning fridge. The service tech came out I paid the $85 to come out. The tech said it needed replacement. I had a side by side with water and ice in the door. It was also a counter depth (more expensive). But being a counter depth it was only 21 cubic foot. Choice would only allow $750 even though it cost me $2,500’. Not fair.

Choice Warranty company have not failed me yet. I've been with them many years. And when I call someone always calls me back and set up an appointment. They are basically on time and get the job done. My last interaction was with my garage door. Carlos was so professional and efficient. I really appreciated it.

Guy that came out said that it was an issue of the boiler not having enough water. He turned the valve to force water to it and and ended making a mess in my basement floor of black gunk water that I had to clean up. Idk if that was necessarily the issue, he said that’s all it was and nothing else needs to be done. He didn’t provide any type of explanation as to why it wasn’t getting enough water when turned on as this is something that should be self regulated, not something I should have to monitor anytime I turn my heat on. I won’t even necessarily know if this is the case and it’s fixed until fall rolls around again and we need heat, as it is now warming up. I hope that he was correct but quite pessimistic, and felt that a more thorough check should of been done.

I was quite frankly amazed that in a matter of 3 hours from the time I reported my septic system problem until Choice notified me that a technician would appear the next day. That kind of customer service is unheard of. I have depended on Choice for servicing or replacing several appliances and will highly recommend Choice over all other home maintenance companies.

Thank you so much for your help today. Very knowledgeable and friendly and gave us a heck of a deal being a veteran. Very patient and Answered all of my questions. We need more warranty companies like this. Thank you very much.

The electrician was prompt and very knowledgeable and fixed the issue in a few minutes! I highly recommend Legitimate Electric! I called to explain the issue we were having and he came that same day. Best experience with electrician to date.

I have always had a very good experience with their home repair. Their quality of expertise knowing what to do to make the right repair the first time. They treat you with respect and make sure you are happy with a job well done. If they can't repair it The part will be replaced with a new part. Very happy with the the person who does the work. Thank you and keep up the good work.

I would and I have recommended choice home warranty to my family and friends. This will be the 3rd time I have actually had to file a claim. Thank you Choice home warranty. You make it simple and easy to get online and submit a claim. You have saved me many, many $$$.

AC stopped working on Friday on a very hot day. Choice had a great repairman here at 8am on Saturday. In less than an hour, the AC was working perfectly. The repair person was very professional and polite and wore booties in the house.

I am satisfied with the results of my request to have my refrigerator inspected by a service technician. I am not satisfied with the length of time taken at my notification of appliance failure to actual arrival of a technician. I was without a working refrigerator for a prolonged period of time. Quite an inconvenience and hardship while caring for my wife suffering with Alzheimer’s disease.

What do we need you for if we got to find our own REPAIRMAN? I guess I'll have to find another Home Warranty Shop. I just hate we paid all that money for all these to find this out. Can we get a refund.

I am highly impressed with the service that I received. The customer service was excellent also. Thank you Choice Home. I love you! I am lost for anything else I can say. All that matters is I am happy with the service I received. Thanks again.

Rodney coordinated and got with me prior to appointment. He was knowledgeable, courteous and I enjoyed working with him. Absolute HVAC is unreliable and has no business etiquette. They didn’t show up 3 different times. They should be removed from your list of contractors.

The technician was great! Extremely professional and knowledgeable! He came out, put a cover over his shoes to protect my floors, and did great work! He kept me up to date at every step of the repair process. I would use this tech every day and twice on Sunday!

Awesome experience. My rep was great and helped me understand everything included in my package. Not only was he able to educate me, but he was able to also get me a great deal. Informed me about referral programs as well.

I give this rating to the people who responded not to Choice Home Warranty. I just wish someone could speak fluent English when we call the ticket center. The couple that came out were amazing! They were fast and very responsive.

There's no reason to use this home warranty company when there so many other companies available. Save yourself some money and frustration. Go somewhere else. This is one contract you want to makes sure you read all the fine print.

Didn't take the man long at all to verify what I found and find a second part that also failed. Very friendly guy. Apologized for not having the parts, but I told him given the age, I'd have been surprised if he'd the parts. We'll see how fast the parts come in and that's completely out of the repair guy's hands regrettably.

Very happy with the quick service and getting the appropriate part to accommodate and fix the problem. Very courtesy and efficient in completing the issue in a timely manner. Service was knowledge and explained everything thoroughly. Appreciated the phone calls to keep updated on when technician would be arriving and again thorough in the explanation of the issue.

Plumber was great, but it took 48 hours between when Choice Warranty was called and plumber could make it to our house. Water was coming into house, with a leak in a pipe in the wall, so having to continuously for 48 hours soak up water was unacceptable in my mind. Carpet is now ruined and walls need repaired due to delay.

I received acknowledgement of my A.C. Claim within moments…now let’s see how soon a tech can deal with our problem. Next week will be a hot one! We live in a relatively small town. At times service has been difficult to obtain.

Work on septic system was done quickly and correctly. The tech. was intelligent and professional. Choice Home Warranty has employed a quality tech. for plumbing repair work. I actually enjoyed meeting someone who knew exactly what they were doing. Our last home warranty company left us holding the bag with our heat pump issues.

The technician called and let me know when he would be here. Promptly went to work and took care of my problem. I felt that he knew what he was doing. I would feel relieved to know that he would be able to take care of future issues.

Unexpected call as I had just reviewed info on a Facebook ad…Jerry ** did a very good job selling me on the policy. Now I am reviewing everything compared to my current policy. Hoping all lives up to the hype…

I just purchased my policy and had a great experience with individual who helped me purchase my policy. If everything is as good as this experience I am looking forward to a long relationship with this company. It was fast, easy, and the customer service agent was friendly and knowledgeable.

This is an excellent company to buy your home warranty from. They are very prompt with scheduling appointments for repairs. The repairs are done very professionally. You won’t go wrong if you choose Choice Home Warranty! They have proven to the the very BEST!!

I did not receive an adequate amount of money to replace the broken refrigerator. The amount provided by CHW was about one-third of the cost of replacing it with a similar-sized refrigerator with the same options. CHW provided no access to where they get their replacement pricing, which Stanley said was a wholesale price. If CHW is using wholesale pricing for replacement costs, then the client (me) needs to have the same access for the replacement to be an even and fair transaction.

Choice Home Warranty is the best to work with in finding technicians to come into your home to work on your broken appliance and or operating system/s throughout your home for a one time service call fee and if they can’t find anyone to come out there’s the option to get reimbursed and find someone yourself. Thanks Choice Home Warranty, you’ve been a lifesaver!!

Appointment was made to look at microwave within a couple of days and part was ordered for installation the next week. Unit is working on most cycles so the wait is not a problem. Choice has always been responsive to me.

Any time we have had to file a claim, it has been with the most unreliable of services. I had to be on the phone every day for a month to get an appeal through, and a new service technician, for an AC claim. Customer service is horrible. Not only do they not understand or empathize with the issues, they make no effort to improve the situations. Only by consistently complaining and making aware of issues was I able to get anything close to a resolution. Why do we pay $80/month for a warranty service, to wait a month to get a major issue resolved?

Enrolled for the first time. The sales person on the phone (Adam **) was very courteous and patient to answer all our questions. He provided us additional discounts for senior citizens. Glad to have a personal contact available for any issues.

You first assigned my job to Daugherty Plumbing and set up the date and time frame. They never showed up and never called. You were trying to get them to come out again and I asked for a different company. You then assigned to Plumbtegrity, they were great! Called and advised of the day and time, showed up and fixed the problem. I would suggest you remove Daugherty Plumbing from your list of providers.

The technician, Charles Fiore of Fiore Sewer, did an excellent job fixing my toilet. He replaced the insides of the toilet tank. It is now working perfectly. He immediately knew what was wrong and how to fix the problem. He cared, was very helpful and considerate and quite a gentleman.

Bennett & Sons A/C LLC scheduled the appointment in one day and came to assess and fix the problem even before got the insurance's approval. They worked with my property manager and collect the service after the repair is done remotely. It was a very smooth experience!

I'm so grateful that we chose Choice Warranty to provide and keep our home in tip top condition. Have this warranty allow us to breathe easily! This is our first home. Unlike apartments, we depended on maintenance to service our unit. This is like have onsite Maintenance.

CHW is responsive to my online claim requests. In general a technician is assigned to my claim within a few hours. I have yet to be assigned to a “big name” company but the technicians sent have taken care of the problem. On occasion a technician cannot be located. I find the reimbursement process arduous. Read the contract thoroughly, get familiar with what is NOT covered and contact them when you have an issue that is covered. I found CHW to be a good investment.

Everything went very smooth and professional. They even worked with my schedule so I didn’t have to take off work! It was a seamless procedure and timely. I sent in my claim and had a company out the very next day to diagnose the problem!

1st technician had issues with CHW policies and procedure, deductible and payment policy. Claims he could not get a response to his concerns from CHW. I basically had to threaten legal action to get CHW to get a technician that would work with you. 2nd tech was fine, found problem and got quick response with authorization to order parts. This change however added a week to getting to this stage. We have been with ability to wash clothes for about 3 weeks. This is very inconvenient. You need to prescreen technicians to avoid unnecessary delays.

I should have been told when I inquired about the repair that it was not covered. I spent $65.00 service fee then I’m told outdoor fixtures are not covered. Then I am asked to sign on for another year. Thanks

The technician knew about my refrigerator we talked and he agreed that what I thought was going wrong with the refrigerator was exactly what it was. He called to get approval for repairs and will return back to my house on the 23rd

I believe I was deceived by CHW's sales pitch. I find that almost every time I put in a claim, it is denied for "No Coverage". They say they cover items but in their policy (which you receive a full coverage disclosure document after your purchase) they list more parts of the appliance that is not covered than is. So, chances are you pay your diagnosis / trip fee and for the majority, if not all, of the repairs, because they will find a clause that says "not covered." Repair techs have expressed difficulty communicating with CHW and getting authorization for repairs. I say, save your money and choose your own repairman, as you are going to pay for the repairs anyway.

Very satisfied on the work done by the Technician Ronaldo. He fix the problem on the faucet. Check everything if there was hot water which was the prob. He check the other tub that was leaking and called the office if they will approved the prob. And it was approved. I will definitely recommend Choice Home Warranty to my friends.

I have had them for a few years and so far have had zero problems. Had a problem with my air conditioner and they sent out a person to check it out. Was fixed in a few days. Never have had a bad experience and to be honest was super skeptical when I first got them but they are a pretty good service.

I called the service number early in the morning and that afternoon I had a gentleman call for service. the service tech that came out was very courteous did his job and in no time my washing machine was fixed. I would recommend Choice warranty to anybody that would be interested in having their home covered.

Our garbage disposal was humming but not grinding. We tried everything to get it to work before filing a claim. Everything was handled via email until the professional was around 30 minutes away. He followed instructions and was not able to get the disposal to grind. Choice authorized the replacement and I was excited to get a new garbage disposal, installed by a licensed plumber who was great, for $85 deductible. The professional sent to us was very nice. I was very impressed.

Horrible customer service. Experienced poor repair service. Extremely slow response to claims. Called to cancel contract. Held for over 30 minutes. Transferred 3 times and cut off. Customer Service rep talked over me continuously and refused to listen. I strongly recommend avoiding this company. Deceptive practices. Seems to scam customers. My mother's experience has been worse.

My microwave has been glitching for weeks. Sometimes you put something in, close the door, hit the time and start and the machine tells you "open/close door". It doesn't seem to realize about 1/2 the time that the door has been opened or closed. After microwaving something and removing it sometimes the screen will still show "END" as if the food is still in there. I called CHW to have them send someone to repair it, the technician was at my house the very next day. Let me be clear, The technician was absolutely phenomenal and my negative review is of CHW not the appliance repair company they contracted.

I was very pleased with the work done by Chico Septic, it was done in a timely fashion. Once they got to my house, they met me over an hour after the time frame window of 7-11am. Coming at 12:28pm but they did a good job once they got to work. Choice Warranty dealt with my claim very fast and efficiently. I would recommend to anyone. Thank you!

I've been a customer for a while and usually you guys come through...Thank you. I really appreciate the claims you guys approved for my roof and the crew you guys sent out was excellent.. Thanks you again. For affordable pricing and safe contractors In my home.

When I talked to your resource to register claim, she said it will be covered. I paid $45 to the technician and then your team has denied the claim then I have to pay additional $120 to get it done. If I know that this claim will not be covered, I would have called directly to technician and get the job done by $120. I wasted $45 because of Choice Home Warranty.

I was pleased with the timely response to my claim. The CHW Technician of Ultimate Drain Cleaning and Service was professional and competent in identifying and repairing the issue; which was performed in timely matter. It was easy to coordinate a convenient appointment for both my schedule and Ultimate. Thanks.

After calling CHW in advance to confirm my issue is covered and being told it was, I spent $45 on the deductible only to be told later that it isn't covered. Now, I'm waiting until Monday to have a call to arbitrate with CHW. Really!

There is not much to report at this time. The CHW technician, Pepes Handyman came out on May 3rd at 1 pm & checked the plumbing system. He stated he was going to order the part & contact me when the part come in. So I am waiting on Mr. Pepes contact me & return & finish the work.

The Choice Warranty set me up. I tried to talk to them about timing. They said they couldn't help. So I tried to get my daughter to help. Man said between 1pm and 2 pm. My daughter's on her way. They're there at 12.34. No help. I was told can't wait, too busy. You guess I can go for a couple more days. If not you'll know why.

An absolute must program for all home appliances and systems. Even though you buy the best appliances they eventually need services once the manufacturer’s warranty expires. This program is the most cost-effective coverage for your entire home. Your home systems deserve the best in-home warranty services.

The technician was great! He was kind & considerate—- explained everything! He is going to replace the ice maker. From a great company, C&C Home Appliance. Thank you for sending great people. The other wonderful thing is they call to confirm the time they will be there as well as confirmation that it is a good time for me to come!

I was dreading to call and report my needed repair. To my surprise, things went so smoothly to making the claim and getting parts ordered. Very impressed so far. Looking forward to the complete repair job. I will definitely refer family and friends to Choice.

Elizabeth ** was so knowledgeable and sweet. I feel so much better since I purchased plan. Recently my frig went out after 1 year and 1 month, thankfully Whirlpool is fixing it. Even though we have only been in our home a 1 1/2 years, you never know what will happen. I will tell all my friends and family that need home warranty to call Elizabeth.

However your decision to decline the claim is 100% wrong. Send me the policy in a pdf file to **. I want to review it and consult my Attorney. The technician was very courteous and prompt and will work with him.

The issue was resolved quickly and efficiently. Seems the previous electrician, who serviced same issue, used faulty product, as shown, by electrician, who fixed the issue. I will be using this electrician, in the future. He's been to my house, previously.

Mr. ** did a terrific job of explaining the pricing plan options and the discounts by going with the longer contracts. Made it easy for me to make a six-year commitment to Choice Home Warranty. I would highly recommend Mr. ** and Choice Home Warranty.

Waited a week for a vendor to be assigned. Way too long. I needed to call back just to encourage Choice to assigned a vendor. Once the vendor called he told me that my warranty does not cover any research if it’s not just the gfi. Once arrive he told me that 2 additional times. After he installed 2 used (broken GFIs) he went out to his truck to get a new one. Thankfully it was only a broken GFI. I rated it good because it resolved the issue however the customer service from Choice as well from the vendor has plenty of room for growth.

Tech came on schedule. Was very pleasant. He did his job proficiently and effectively. He diagnosed the problem quickly. He went to his truck and obtained the necessary parts which had to be replaced. He did the necessary job quickly.

A/C went out on Thursday, May 5th with temperatures in the 80's. CHW set up a repair for Thursday, May 12th. I called and asked that a quicker response time be arranged. The person I talked to would only say that this was the best date that CHW could arrange. I was able to get the unit back online for less than $10. I will not be renewing my policy with CHW.

The technician was very responsive and knowledgeable and was able to help me over the phone. His honesty and reliability are excellent characteristics. As he did not service the claim, I cannot comment on his technical abilities but I would work with him again.

The response to my claim was immediate. Your chosen company to service my claim was very immediate, professional, respective of convenience of my time, and honored the rules for Covid protection of contamination. Also he gave helpful tips as to proper care for the appliance. Then Choice Home Warranty contacted me immediately in response to the technician's report to them as to the best way to satisfy my claim.

Customer service was great. They understand my concern and they help me when the technician didn’t show. I call Choice Home. They act right out way. They got me a different company to take care my concerns. No questions ask.

I called Choice and they was fast and efficient in sending someone out to address my needs. The tech came he was very professional. Did the job correctly and efficiently. I would recommend Choice Warranty to you and your family because we never know when emergencies will arise.

The technician they sent out was very knowledgeable and professional. He explained the process he worked with CHW, and I am very pleased with the outcome and the job that he did. I'm very happy with the service at CHW provided.

The technician would get 5 stars. Disappointed with outcome of visit. Dryer has been broken since January. This was the third visit for the same issue. Technician believes dryer needs replaced, but replacement was not approved. Now we have to wait for a control board and seals. Once the parts arrive, then another visit will be set up. Those visits have a 4-6 week lag time.

I called to report an air conditioning unit that was not working and by the next day the air-conditioning company had arrived, discovered my problem, repaired it and left! The repair was made just before we hit the century mark really early in the summer.

Both technicians were awesome. Well Advance in handling situations and able to perform very well. I like that they don't rush but more so take their time to make sure it's done correct. Another thing is customer support. Both technicians detailed me of the situation and how it could be fixed. Which makes me feel like they communicate with me to keep me in the loop and demonstrates what's going on. That to me is a big plus. Overall I'm very happy with this service as well as the technicians that come to repair. My plan doesn't expire till 2024 but as of now I will re-register with confidence. I hope this help good luck.

Outlet was making bathroom light not turn on unless something was plugged in. He was professional and was able to see what was wrong and fix the problem very quickly. I he kept me updated of when he would be at the house and called me when he was on his way. Would most definitely recommend.

The vendor was on time and informative. They took their time to explain the process and options available. Choice Warranty made the claims process easy and simple. The online process was easy to use and simple. Thank you for helping us resolve our issues.

The service tech showed up when he said he would. Was very professional and courteous. Would recommend Kevin to any of my friends who need AC repairs. Thank you for going above and beyond to ensure our air was working.

It was good. They found someone, but it will take a week plus 2 days for the technician to come out. I need my hot water heater to be working by this weekend 5/7/2022. Between laundry and dishwashing and showering I need my water heater fixed quicker than this 10 day waiting period.

He was well knowledge in finding the problem. He took his time to find the reason why my the system did not work. He explained everything that the was doing. And what I needed to do in order to keep my a/c system going, I would like to also say I will recommend he to someone. Thank you.

Placed the claim on 4/15/22. Finally got service on 5/5/22. This took way too long to get service. Person that did come out was very nice. I would use this company again. Choice Home Warranty people that I talked to on the phone were very nice.

I was very unhappy and displeased with the ability of Choice Home Warranty to find and schedule a A/C repair on my behalf. After 5 days with no A/C and temps in the 80's, Choice Home Warranty was unable to find and schedule a repair, I found someone late on that 5th day and my A/C was repaired the next day at a very reasonable rate.

This time I called first when my furnace didn’t heat. Customer Service was helpful. Took 1 full day to get repairman. Choice booked repair before calling Border Sheetmetal & Heating. When Border arrived, the repairman got to work, diagnosed and repaired the problem quickly. He was friendly, efficient, and obviously knew what he was doing. The furnace was repaired and the house is warm again. Border - 10. Choice - 6.

I had two issues with my gas oven. The main problem (the oven exceeded programed temperature) was handled by unplugging the stove and plugging it back in. I can't believe that I had to pay $85.00 for that. I was advised that if it happened again, I would have to replace the mother-board.

Made my online request for a repair in the evening and the tech came the following day. Great service. He was able to repair our air conditioner the same day. Highly recommend!! We've used Choice Home Warranty many times. Very happy!!

He was very knowledgeable. He helped me decide on Choice over 2 other highly rated companies. He answered all my questions and at no time pressured me to choose Choice. I felt that if I were to have issues I could contact him directly.

I called Choice Home Warranty on the recommendation of my sister. The gentleman explained everything that I needed to know and as a result, I signed up immediately. He was professional and listened as I asked questions. My sister was very satisfied with services she received from them and I will definitely recommend this company to others. Thank you and continue the great service to others.

I work night shift. Woke up to the thermostat ready 78 when it was set on 68! To say I was sweating is a definite understatement! Brackin Heating & Air did an amazing job! They were extremely thorough and checked the whole system to be certain of the cause and then.... HE FIXED IT! Thank you so much to Choice Home Warranty AND Brackin Heating & Air!!!