Choice Home Warranty Reviews

I was extreme happy with the technician but very dissatisfied with Choice. This is my first experience using Choice and I had a Chamberlain Lift Master garage door opener and choice only approved $185 to replace and it would have been with a genie!!!! I plan on going back to American Home Shield! I heard that Choice was better but so far I disagree!

Choice quickly assigned my claim to Shaw Plumbing Co. Their service rep. (Denzel) was on time. He intently listened to my explanation of the issue with my hot water heater then thoroughly investigated & examined my hot water heater. He explained the problem & how the claim would go. He patiently answered all my questions. Repair date was quickly set. It has been a very good experience so far.

After 3 appointments, 1 closed ticket and then reopened and much wasted time. I finally got offered just over $300 to replace my $2000 Viking dishwasher. This is pathetic on Choice Warranty’s part. Anything they can do to keep as much money as they can without helping their clients.

You helped us purchase unit at a great price. Your contracts right is doing great job. He has done great job in investigating problem. He is now coming back to install air conditioning unit when he gets it. We are pleased to inform you that so far we are very satisfied with progress. We congratulate you in honoring up your obligation to us.

Thermal Expansion Valve (TXV) in one of my 5-yr-old A/C units needs to be replaced. Issue was found not to be "normal wear and tear"; therefore, claim was denied. Friends and co-workers are sharing similar experiences with me about Choice Home Warranty... Very disappointing! I feel like this is just a big scam so I'm canceling my policy right away! **Note: EMS Home Services (not a Choice Home Warranty employee) technician was very knowledgeable and professional.

Claim for pool pump. A week later they advised no one in network available & that I would have to find someone, have them approved by CHW, pay for it, submit for reimbursement. 2 other claims denied. Very poor customer service.

The technician was very thorough. He took the time to answer questions and explain everything. I had questions about the previous claim that was denied, and he went over everything. I wish the previous tech had took the time to complete the work correctly and I wouldn't of had to pay twice for visit.

Good customer service! I hope I never have to use but need peace of mind. I have covered everything in the household and hope if I have to use that there will be no issues. Pricing was very reasonable, and the monthly fee is not bad.

I'm dissatisfied with the settlement on my dishwasher replacement. My settlement was only half of what a dishwasher costs. You should not advertise if we can't fix it, we'll replace it. That is false advertisement. Where can you buy a dishwasher for $300.00 unless you find a used one somewhere. If you want to lose customers this is the perfect way to do it with false advertisement.

I was extremely pleased with the speed and ease of filing a claim. I have never received such speedy service and response from any company. From the initial filing of the claim to the dispatch of the service technician to the approval of the claim, it all went so smoothly. I would recommend this company to anyone and everyone.

Things were done in a timely manner. The technician was precise in what he was doing to me, he troubleshoot the problem right away. Also, he was polite the technician. Finally, he let us know he will have to get the part to finish the job so we look forward to seeing him to finish the job thanks.

Time to response to my claim was short, very good service, very quick. Technician was very high-level knowledge, quick find the problem and the solution. Quick repair,. I recommend Choice insurance, and Royal Air Heating cooling company for my friend.

The technician was excellent, on time, knowledgeable, professional. Choice determined that my refrigerator needed to be replaced. They offered an eCard to Lowe’s. Amount given was low, could not replace the refrigerator at that price with a similar model, but I was okay with that. What upsets me is that they said it will take up to 30 days to receive the eCard! That’s ridiculous! It should be able to be sent via email within minutes.

Great Customer Service and Arrived when he said he would. Would most definitely recommend him to others and use Carlos again. He informed me of the problem, and resolved the issue without delay. I Would have given him a 5 stars if he accepted credit cards.

I put in a claim yesterday morning and usually I hear back from a contractor the same day but I have not heard from anyone and we cannot use the toilet. It's not like it's Choice Home Warranty's fault. It is hard to find anyone that wants to work.

Our technician was prompt and thorough! I wish all technicians were like him. He told my husband exactly what I told him, the faucet in the kitchen is cheap which is why it doesn't work well after 3 years of use! Our toilet no longer leak and our daughter appreciates her bidet, if you know what I mean!

I think the technician was knowledgeable and told me the reason and how to prevent in future. He also came in time and there was clear follow up and communication throughout the way. Also workplace was cleaned up after repair which is great. Payment process was also easy.

I open request to repair my refrigerator after technician recommendation Choice Home sent me Lowe's gift card to purchase new refrigerator, fast and simple process, thank you for the fast process in this claim. Will recommend to friends!!!

Wonderful tech (Joe!). Very thorough in his explanation and did a great job. He came out to fix our garage and gave us a few options. He took time to address the issue correctly and since he did not have all the parts, told us he will be following up to finish the work.

The technician was not the issue. He was very thorough and accurate. He found that our only three-year-old Samsung dishwasher needed replacing. However, Choice emailed us with an offer of only $246. to replace the appliance at Lowe’s via a gift card. Dishwashers are over $500. and much higher. We contacted Choice to let them know and was told they were giving that in lieu of a replacement. Strange because our policy reads they would replace an item if it could not be repaired. We paid over $1,000 for this home warranty and it’s a scam. We couldn’t kept our money and just paid elsewhere for a repair or replaced a defective item on our own! Plus they charged us a $65. service fee for the dishwasher to be looked at! I am very displeased with their untruthfulness!

The tech that CHOICE sent was skilled and gracious. He quickly diagnosed the problem and fixed it. He was also a very nice guy, with a great sense of humor. We are fully satisfied with the service provided. Thank you, CHOICE Home Warranty!

My experience with Ms. ** was above and beyond what my previous experience was with a claims manager. She took the time to provide all the necessary information and made me feel like my questions and concerns were her top priority. She is the best claims manager you all have.

I have had a good experience with CHW and greatly appreciate the original discount that I received for the multiple properties that I signed up with CHW from the beginning. Also I appreciate the timely response. Most of the vendors/ technicians have been great.

I have been very impressed with the response to my claim. The technician, Jimmy, worked diligently to find the problem and making arrangements with Choice to find a solution. New parts have been ordered and an appointment set for April 20th to get the dryer operational again.

Created claim and in 5 minutes recieved appointment details. No issues or concerns with the service provided by CHW. Definitely recommend the company to family and friends. Plus if you do the long term deal, then you only pay $65 for service fee, which covers everything involved in service call... No hidden fees.

Put in my call and was assigned a company right away. In the end even before the company came out I canceled the call through the company and thru Choice and they were both responsive. Canceled because the issue with the appliance resolved itself for now!

I am very pleased with the entire process from start to finish with Choice Home Warranty and the repair company, SAR Appliance Repair. I submitted a claim, received a very quick response from Choice Home Warranty and a tech was in my home to diagnosis the issue in less than 24 hours. It was approved very quickly and the part ordered. Upon receiving the part, the tech was back to make the repair. The tech was extremely knowledgeable, professional and always kept me informed. I received excellent service.

They were very professional and very friendly...they went straight to the problem...they were finish in one hour...thanks Choice home warranty...if I can tell anyone about choice warranty it would be them...put your money on them and you won't be sorry..thank you.

My first experience with CHW was amazing. The technician who came out to repair my dryer was on time, was friendly, knowledgeable and did an excellent job. I highly recommend him. My second experience has been dreadful to say the least. The technician they sent out to replace my bathroom exhaust fan turned out to be a documented ripoff artist. He was convicted of ripping off homeowners in Scranton back in 2015. He collected my service fee and never returned. I complained to the company, and they were very gracious, and told me they would send out another technician and waive my service fee. Excellent customer service.

Over the last year the problem with my a/c has been that when you switch from heat to a/c the a/c did not work. CHW has sent out several different companies through the year. One guy left all his tools and gauges when he left. Another came out and just rolled up some wire then left and after being called back by CHW several times and them not showing up they wanted me to find someone. I tried but after talking to several and all saying they would not work with CHW so they sent a different guy that changed the circuit board and a switch. Now it is spring again and the a/c don't come on again and they send out the same people that would not return or call to discuss the ac. Now I am told I need a whole new ac and air handler. While I will only be paying a little over 2000 dollars for a new unit I feel that the ac could have been fixed if reputable people had been called in the first place.

Made an appointment over the weekend. Technician was on time and assessed the problem quickly. The only negative was that Choice Warranty delayed approving the necessary part until after the technician left. This required a second trip, not a problem for me but a real inconvenience for him.

I am still trying to get the extra amount for the dishwasher. I have been trying to get in touch with Lydia. I received a gift card for 246, and grateful, but the least expensive dishwasher at lowes is 349. My claim number is **.

Our agent Anna was very patient. Spoke clear and slow. Explained the plan and coverage. Can only hope that we need to use plan it will be everything she sold to us. Otherwise I'll need to speak with George Foreman. lol

I do like Choice Home Warranty. ALL WARRANTY COMPANIES have issues. I have had 4 different companies and I have to say CHW is the best. I do live way out away from everywhere so to get someone out here for a special or older appliance is difficult. I have had stackable (!) W/D, AC, Dishwasher, fan without electricity, and refrigerator all repaired with choice over the last 5 years. Every single thing was repaired quickly and easily. This company (and all warranty companies) is NOT an emergency repair service. They won't get someone to your house on January 1 at 7:30 am to fix your HVAC, they just won't. BUT, they will reimburse you. (Not for the emergency call, though!) I mean, you can't really ask for more. I got the service because I have a 1979 house with appliances over 10 years old... and yes, they have repaired or replaced many things. As far as companies go, this one has been the best of the 4 other companies I have had.

When my term expires I will return to Old Republic. I have asked multiple times what the additional charge includes for replacing my Hot Water Heater and the Rep tells me to contact the Technician. I did they have no clue what the extra charges are for and stated this always happens with your company. Terrible Customer Service...

Service person was very good fixing the garage door. Very friendly while fixing door, suggested future problems that could happen in the future. He point out problems to be on the lookout for. He was here before scheduled time of day

Gentleman was very insistent on getting words exact and I understand the need for that. I felt he was somewhat rude and I am sure he thought I was. Came down to Symantec. Did actually have two separate problems. Have active repairs on my wall ovens and despite me spelling OVENS, the lady had turned worker order in as cooktop. Had to order parts. I received two packages parts. After two calls to you to let them know parts had come to me. On day repair person supposed to come; did not show up. Next evening, actually received text that he had ordered parts and when received would come back to repair. So I called “Sears” who answers as A & D service center and computer answering says “cooktop” parts ordered.

Walls Applicants don't return phone calls. If they are going to be late then they should call. They promised to call 20 minutes out, but I had to wait 1 hour. They are not the only business you all recommend to me that was late to a client's home.

I picked 3 because we were not notified by anyone of when the plumber was coming until we called again after a few days. The plumber who arrived was extremely nice and fixed one issue completely and told us to let him know if the handle wasn’t totally fixed on the shower because he didn’t have the right parts on his truck. The handle works better but needs more adjustment with the correct part. Would recommend this plumber.

Moved in new home 3-1-22. 3-17-22 Dishwasher quit draining. Called in claim. Service tech came and said needed new sump pump and would order and return next week. Paid $65.00 deductible. On April 1 received email from Choice saying “good news”. They were replacing my dishwasher. They offered $246.00 on a Lowe’s gift card. Cheapest dishwasher Lowes had was $390. And with tax and installation would be well over $500.00. Did not accept settlement and had a call with claim “specialist”.

Garage door stopped working; technician and company had extremely good communication keeping me informed of arrival time; technician was very friendly; I was satisfied with results, technician went above and beyond with service; explained everything and advised me of future maintenance necessary to prevent future breakdown

I love Choice Home Warranty, but they really need to improve their communication. My stove required six new parts, and broke again after two weeks of service. I called for the company to come back, and Choice Home Warranty said they have no record of the company who serviced my stove. Therefore, I had to pay another $45. This wasn't fair to me as the customer. Can I get my $45 back? (**) Thank you.

Things went pretty good, and I was surprised. Your prices are far better than American Home Shield's. I was paying them $104 a month plus $75 through service fees and I've been with them several years. Joe ** brought me to mind on contacting you because I wanted to be your problem not mine. My only problem is the rep talked a little too fast and was slightly rushed. I hope that you and I will have a long contract together because I sure don't need to have prices constantly going up on me as I am a disabled vet and on social security disability.

I called and filed a claim and the Representative was cordial, professional and most of all helpful. My appointment was made the same day I called, I look forward in having my power outlets repaired. My first call was positive.

I was given a time slot of 3-8. I was called at 12:30 and was told she was on her way and would be there in 20 minutes. Luckily someone was home. Repair was completed but instead of spending the extra couple dollars for another shower knob, I have two different colored knobs in my shower. I know this is minor but it’s just a simple thing. Now I have to go purchase another one to match. Also, they left their bag of trash and told my daughter “I’m leaving this here. I don’t do trash.” The repair was successful and I do appreciate that part.

You sent a tech. who came right away. He said that it needed replaced and he did it in 15 min. Very good service indeed. I could not get this great service anywhere else. I feel very comfortable knowing that I have this home warranty for the next six years. Thank you much!!!

Technician was knowledgeable, helpful and friendly! Air conditioning is working fine now and he instructed me on how to change the filters and the places they were available! Service was fast and easy to set up with a single phone call!

Hope part needed is delivered to repair tech at the earliest. Haven't heard from repair company when the dryer will be fixed. We need our dryer and have no time to go to laundrymat. Please ship the part needed to fix the problem.

AC and Furnace are automatically turning on and actively working against each other. Tech was able to diagnose this problem and turned off furnace. Still need a working thermostat and filter. He didn't have one to install but said he would request them for me.

The technicians arrived at the agreed upon time. They were friendly and competent. They made the repair, collected the service call fee, and Choice paid for the rest. It was smooth and my issue was taken care of the same day.

I went online to submit my claim on my A/C units that are not working and a couple of days later the serviceman came out to inspect. Now I guess that I'm waiting for someone to approve the repairs? Will your internal management make a decision sometime soon? I also called back to see if my swimming pool pumps and secondary refrigerator were covered but I couldn't understand the accent of the associate that I was talking to so what should I do??

I am still waiting on a previous claim that I still have not been able to get help with. My claim number is **. My person in contact with is Lydia. And all the time I call get her voice-mail and it has been around a month.

Did not fix our washer. Repairman named Isaiah came to fix the softener in our washing machine. He found a valve unplugged and plugged It in. He said that must have been the problem but didn’t run the washer to test it. I paid him and he left. Washed the next day. The softener dispenser still didn’t work! I called Universal and was told he was going to ask another repairman for help. That was a week ago and haven’t heard from anyone. Called and left a message today.

Just ordered a policy. I was impressed on how easy and detailed it was to apply for this Home Warranty. Was able to review what is covered before the purchase. I have been looking for a Home Warranty that would cover most of my home products. I feel this is the policy I have been looking for.

Technician was prompt. Inspected unit, told me what would be covered by warranty and then sent me a video showing what needed to be corrected and advised it wasn’t covered under warranty. He explained everything very clearly and I approved the additional work.

Horrible company, unfortunately, they know how to get away with not paying your claims as soon as they have your money. They say they make appointments that do not exist, they send incompetent technicians that make matters worse and do not take responsibility for the damage done. I had a leaking toilet, plumber came and said he was going to take the toilet off and replace the wax ring, left the toilet shaky. I told him about it, got upset, left, came back and put some caulking around it.

I’m still waiting on my gift certificate for my microwave that needs replacing, and it’s for Lowe's it says. But nothing received yet. And the amount is not much compared to what I have to pay for a new microwave. Disappointed because I paid a lot for this plan.

At 4PM, CT, on Friday, 1APR22, your tech could not obtain authorization to complete the work required by my claim. Less than one hour of labor finished the work to my satisfaction. Recommend you structure your Authorization Department to cover all the time zones you sell policies in.

Customer Service/Initial phone call with CHW was positive and friendly. Referred to Local Company for Contractor to come out and fix our water heater. I received an email that said my provider: King Jaffe LLC, will be out on 3/25/22 between 3:00 and 8:00 p.m. Nobody showed up and nobody called. Every day after that Friday, I received an email that said someone will be out that day. Nobody came. Nobody called.

It was fast and smooth process. I was satisficed with the vendor and the technician. I will recommend you to friends and family. I hope not to have to use my warranty and hope that all of my experiences are just as good.

I was emailed a copy of my new contract **. However, the 26 pages will only partially print. I called your customer service and asked that a copy be mailed to me. I was told that due to COVID you were not mailing contracts and they emailed it once again. It still only partially prints. PLEASE mail me a copy of my contract.

One of my circuit breakers was tripping and after several resets it stopped working, the electrician sent worked with my work schedule. Stoney was great to deal with and enjoyed his no stress attitude. The time it took to file a claim online to resolution of issue was little over 7 days which was not bad. Stoney was able to identify the issue and repair in 45 minutes.

I have had to use the service three separate times: wall oven, furnace/AC and dishwasher. All three times the technicians were prompt and professional. The wall oven was unable to be repaired, so a fair value settlement was offered. The furnace/ac was able to be fixed during the service call. I would not hesitate to use the service. The dishwasher no replacement part available. Dishwasher works, the jet dry cap had come loose and melted when it landed on the heating element.

The technician was timely. Made a diagnosis and then made the needed repair. Since I am skeptical that service my not be provided as advertised, I am pleased to say, everything was great. I am glad I switched to Choice Warranty.

Ray did a great job on diagnosing the problem and gave me options. He got approved for a new opener in a matter of a few minutes and had a unit on his truck. He was able to get the unit replaced within an hour. He explained how to program my car to the unit as well. Two thumbs up.

The tech was on time and found the problem. It was a burned wire in the back of the stove. He has to order the part and will be back out when it comes in. Other than that everything was good. Very respectful.

Very fast and send out very good technicians. Always prepared! Putting a claim in is easy easy easy. I’ve had a few and they are the best so far. Not complicated at all. I’ve had many things going down lately, and they are always helpful.

I reached out for service and was immediately given a date. This is my 2nd time and was very happy with my first request. I look forward to this one going well also. It is my washer this time. Before was my dryer. I am very happy with my selection of Choice Home Warranty.

I expect great outcomes. The representative was professional, thorough and courteous. I would recommend to any friend looking for a home warranty plan. I am pleased with the choice of policy that I have made but I am new to the plan today.

Program had everything I needed. Andre made the purchase easy (he price-matched a competitor). Only negative is that once I committed, I guess it's SOP to be offered longer term options than the one I selected. But all's well -- I ended I with what I wanted.

Signing up for the home warranty was simple and quick using the website. However, a sales person who identified himself as Bob ** called me several times on a Sunday afternoon (normally reserved for family time). I let the first few calls go to voicemail but decided to answer because he was so relentless. He verified my information and then proceeded to tell me about an offer that I qualified for. I listened, asked questions to clarify and politely declined the offer. He then became aggressive and I politely declined again, wished him a beautiful day and ended the call. Bob then called me back twice, and when I answered he accused me of hanging up on him. I again told him that I was not interested and to please stop calling me. He then became very rude, implying that I was not an intelligent person. My husband then took over the call and asked to be transferred to Bob’s supervisor.

They replaced a burner on my glass top stove and replaced the switch on another burner. They were very nice, got right to work and worked very good with each other. There were two men. Clean, friendly and good manners!

We would absolutely recommend Breezy! He is AWESOME, timely, informative and eager to get the customer taken care of. You can tell he has been in the business for a long time and very educated in his work. Choice Home warranty on the other hand drags their feet to approve the work.

Called on a Wednesday, problem was fixed by Friday. Electrician that came was on time. Professional. It was fixed within a few minutes. This is our first claim with Choice and we are Very happy with the service.

Had water leak underneath kitchen sink. Filed claim but since it was on a Friday and plumber didn't work weekend I would have to wait until Wed because appts are made 3 days out. But Choice arranged to have someone come earlier if there was a cancellation. Plumber came Monday and solved problem. Excellent customer service!

Greg did an amazing job knowing what the problem and explaining his process of getting the job done. He was very quick to fix my plumbing issue. I would recommend anyone to use Plumbing Geeks. They make it easy and they very professional.

Let’s start with the customer service. Although they are trying to be helpful they are extremely difficult to understand and speak with. The second technician that came out was phenomenal and everyone should use this tech for any refrigerator needs. I was thinking of switching companies because of the poor customer service but with technicians like this I will stay.

I called the problem of my dishwasher on Friday night. I was very worried and don’t want to wait to fix even for a couple days. The guy contacted me sat morning and come to fix and completely work in early afternoon! So professional and did a great job! So happy!

Since having Choice Home Warranty I have nothing good to say about them. Nothing seems to be covered.. Total rip-off! My hot water heater broke a few years ago and I had to first wait for a service tech to come and then had to wait for the part to be ordered.. Should be done in 1 day! Same with dishwasher, AC had bad coils and not covered, so disappointing!

When I was 1st assigned a technician the date and time were attached. He did not show up twice. I took 3 and 1/2 weeks to get another one he did not show up when assigned but did come back next day. You once again said I missed the appointment. Nope I did not. He did not come. He did fix it the next day. 1 month without hot water. No thank you. I will definitely tell everybody not to use you. Wasted money.

The person that took my order wrote it as a shingled roof when it’s a flat mobile home roof. The repair man knew nothing about it. Now with all this rain I still have leak over my kitchen window and paid the $ 65.00 for nothing. The gentleman was very nice but did not help. I feel I should have someone else come out that knows mobile home roof overs and get a refund.

I got in touch with Choice Home Warranty requesting repair for my electric clothes dryer which had stopped working. They put me in touch with Freedom Appliance. The service tech., Tommy, got in touch with me and set up an appointment in three days. He showed up right on time. He diagnosed the problem as the switch located in the dryer door frame. He installed a new switch. Problem solved. Tommy is an expert and very customer friendly. Choice Home Warranty chose the best repair company for me and they sent their best repairman to fix my problem.

The customer service person that help me was very professional and he answer all my questions. He was very understanding and knowledgeable about the warranty. I am looking forward to having my needs met when something happens. Thank you for your help.

Technician was efficient and friendly. Quickly determined that there was not a problem with the dishwasher. Suggested things we can do to keep from having issues in the future. Very pleased with the technician and our Choice Warranty we purchased.

Had a claim with American Home shield and they left us with no hot water for 18 days. I had 2 claims within few days and both were handled promptly. Go Choice, They are really organized. Happy I converted.

The contractor came on time as scheduled and did what was necessary to resolve the issue and fix the problem. He was professional and efficient. I would use Horton A/C Again if I have any further problems. Good work by a professional. The job was completed and the problem was resolved to my satisfaction. I liked the contractor!

My furnace was not working & I noticed the pilot light was not lit. I called Choice Home Warranty and asked if they would send Donte at HWHP Construction & Property Management LLC to do the repairs (he did repairs on my AC unit last summer). He is very nice and professional young man & explained in detail what he did. He also did not leave a mess.

I was very pleased with the service I received by the technician who came out to repair the air conditioner. I contacted Choice Warranty with a claim and the same day a person from Bennett and Sons called and set up an appointment. Louis came on the day promised. He was professional and knowledgeable concerning the problem. He made sure we had air before leaving. Highly recommend this company!

I am very grateful for the help Choice Home Warranty has provided me and my family throughout the years. Their help and service is always above and beyond expectations. They are always courteous and professional right from the point of reaching out to them for help on the phone with the need at hand until the end of the process of delivering and taking care of the customer's problem. Thank you and God bless all!

Ruben ** is an AMAZING tech when it comes to Heating and HVAC. I am extremely happy with his service in all aspects. I will continue to use his company in the future. Choice Home Warranty is truly a great company. I am extremely satisfied with service thus far. I rave to my friends regarding this company. Thank you, Stan and Janice ** for recommending me to use Choice Home Warranty. Thank you, Choice Home Warranty.

The company called to do work did nice job in correcting the sewer line problem blockage. The diagnosis was made and problem fixed pretty fast. The only thing is that the I wish that the main worker would have been a little more customer friendly. I asked some questions that he could not be bothered with.

The service girl Anne was so polite and helpful she deserves 5 stars. She explained all the packages and was not at all pushy. I appreciate that. I really hate when I feel like I am being forced to buy something.

The technician was great. My issues were as follows: a week and half for the appointment and then a nine hour repair window. As a landlord I cannot expect my tenant to wait that long for a repair. The repair window requires a whole day of work missed. I was not notified that he was coming by phone or text until 15 minutes before the technician's arrival.

The technician was very prompt. A young man and was so very courteous. He went about his business and knew exactly what he was doing. I was very impressed with him as a person and with his knowledge of the problem. I would certainly recommend him to anyone, anytime.

On Tuesday we notice the fan on the unit outside wasn’t coming on, so the next day we got online and put a claim in and that same day someone came and check out the problem. Then two days later everything was handle and the man came back and finish the job. We are truly happy.

I filed an on-line claim for the repair of our Samsung clothes dryer. I commented in the claim that the dryer was working well but was squealing when the drum was turning. The same day I filed the claim CHOICE Home Warranty sent an email alerting me to an appointment at 11:00 hours the following day. The Technician showed up on time and was prepared with the parts to fix my dryer immediately. How great is that! A Technician that bothered to read my comments and to come prepared, and a warranty company choosing professional and competent technicians!! The planets aligned and I was the better for it. Thank you, CHOICE.

Too long of wait time for initial service call and then actual projected repair date. Also fine print that Choice informed me about in their brochure that isn’t close to what they say in their TV ads. Their tv commercials are very mis-leading and dishonest.

Here on time as scheduled and keep me informed during the process. The individual(s) working on the repairs are courteous and very professional. I would recommend Choice Home Warranty for home repair service anytime. So far Choice Home Warranty has lived up to its billing for home repair service.

I've been a customer for about a year and just had my first service requests. I had to call in 3 tickets at the same time (for 2 separate houses and policies). All were scheduled quickly and addressed thoroughly within the week. 1 is still outstanding because it requires ordering a part, but the tech got out there quickly. Communication of the schedule could have been a bit better (phone call or text), but I did receive an email. I'm happy!!! I also must say... the multi-year pricing they put together was awesome! I paid up front for 5 years and got a great discount. I also have 3 policies, so I think that helped too. I was concerned that the service would be terrible given I saved so much, but so far, this week proved I'm in good hands!

I was happy with your response. I would have liked a check instead of a gift certificate to Lowe's. I would recommend a friend. For sure. I am still without my dishwasher because still waiting for the certificate. I'm sure it will come soon. Thank you.

Quick, easy scheduling. Tech was early to appointment. He was knowledgeable and kind. He was in and out with a diagnosis in about 20 minutes. The diagnosis was remedied quickly. And possibly the best part about it, he liked my dog.

Easy to submit a claim. I have not encountered any bad experience. Looking forward on having a long term relationship with this company. Very good rates, great customer service, and fast response. I would recommend this company to relatives and friends.

Bryan with B&B Comfort Masters is the best. He came to diagnose the problem, sent it to claims and got approved. He got the part needed and installed all in the same day. Unbelievable!!! I will definitely recommend this company and will be asking for Bryan in the future.

We have had Choice Home Warranty since 2016 and we just renewed until 2028 today. We have been pleased with the coverage. The techs are responsive and do a great job with the repair. Much better to create a claim online - it is impossible to reach someone by phone.

Talking to the representative today was a great experience. Answered all questions and very pleasant. Gave me all options for plans and described each feature. I am looking forward to a great experience with Choice. They came highly recommended by Real Estate Agents I work with.

The plumber was nice and good. He did not have the parts as it was stated we had to get the parts from Delta. We got info to call Delta and the required hold time is a minimum of one hour and 11 min. Why do y’all not have parts?

A very friendly, professional, knowledgeable, and experienced serviceman came on time and as scheduled within 24 hours. He identified the issue and has ordered the needed part for installation. He is scheduled to complete the repair in the middle of next week.

Comment anyone. This company perfectly help your home safe. Best service and so fast fix my home AC. No Working problems. I am so lucky let this company protect my home. Best service I ever had. Best blessings anyone and this company.

After 7 months of no repair, wrong parts, etc., and a net closed case a new case was opened. Sears was responsive and Alex identified and repaired the cooktop in less than 30 minutes. Sears and Alex turned an awful experience into a superior one.

I had the pleasure of working and speaking with Nagina **. Ms. ** was very professional and very helpful in explaining the different types of warranty coverages. Ms. ** provided the best customer service, and should be recognized for a job well done. Thank you...

I was under the assumption that this so called warranty would either fix or replace your appliance. Not the case. If they say they will replace it, beware, they will offer you gift cards in leu of replacement according to what they feel is the proper amount of your appliance. They don't actually replace. So my offer was first 249.00 to replace a broken dishwasher. I complained about this so they upped the amount to 357.00. Wow, good luck to me finding a replacement dishwasher for 357.00. So out of pocket was not only 60.00 for service tech, I will have to pay another 200.00 or so to get a new dishwasher. This is not what I had signed up for as far as a warranty company goes.

Choice is the best! Friendly customer service and speedy appointments as well as knowledgeable technicians. The hold time for speaking with an agent was not long at all! The repair technician was assigned and arrived to my home quickly. Superb service all the way around from start to finish! I’d definitely recommend Choice to my loved ones.

I had a response from Choice Warranty the day I filed the claim with an appointment ser for the following day.. The repairman was timely, professional and courteous. He diagnosed the problem in less than an hour, returned the next day with the new part and installed it. Works like new! I would highly recommend Choice Warranty.

I wanted to let you know how impressed with the professionalism of Amy ** in selling on your warranty coverage and handling my new account and her being willing to waiting over a month for me to set up my new account.

There was an amazing one-day quick response from claim to service. Cosco garage assessed the situation, recommending replacement of unit since motherboard not available. The very next day they arrived with authorization. The courteous and capable contractors are on site as we speak beginning work.

Isa from Winston Doors did an amazing job. He knew exactly what was wrong with my garage door opener and was able to fix it quickly. He also went above and beyond and helped me reprogram both of my cars. He was courteous, professional and went out of his way to help me. I was very impressed with the high level of customer service he provided. Amazing job!

The customer service representative was very respectful and helpful. The service was very prompt, the appliances serviceman was respectful and professional. He explained everything about the work he did and would surely used him again. And I would not hesitate to recommend anyone to choose Choice Warranty.

Totally poor when you open a case you receive a repair person email with a time window and day of the repair person's window. Have had that not being honored to where you have to call the company directly to gain a correct repair person date and time. If you rely on the auto-generated email date the repair person will never arrive on that date at all. Had it happen before after taking off from work to be home only to find out the repair person could not make it.

My first claim with Choice was not a good one. The vendor who came out was great and did a great job, it was the response from Choice Warranty that question why I went with Choice Warranty. Why they choose to deny the claim no one can tell. Me? Very confused!!

Lady who I spoke with was very hard to understand. Things had to be repeated. Automated service was very good. Problem was repeated a number of times and I wasn’t sure the lady ever understood what I was saying. Nothing else is important. I will wait to see how problem is resolved.

The technician arrived to look at my dryer because it was not getting hot. He arrived on time, was wearing a mask, was pleasant, professional and polite. Cleaned up after himself. It was a pleasure having him in my home to help me.

Sears Home Services’ and Choice both have subpar customer service personnel, are hard or almost impossible to reach via telephone and refuse to let you speak with a supervisor. I never received a promised call back. I am hopping for another home warranty alternative.

Appointment was made in a timely manner for my freezer repair. Repairman Mike was friendly, polite and very professional. He made the diagnosis, ordered the part needed and returned 2 days later to install it. Very happy with my experience with CHOICE HOME WARRANTY.

The guy yesterday did a very good job putting on my cold and hot water knobs under the bathroom sink. Now I am waiting to get a new faucet. Thanks for all your help,. When is someone coming, please tell them to call.

I put in a service request to repair a leaking faucet. I received an email confirming a repair date in five days. Shortly after I received a call from the local company saying they could come within the hour! The technician arrived within the hour and the work was completed the same afternoon. The technician was polite and efficient.

The Technician was excellent. He Called and came right over. He was Polite and professional. He explained what he was doing, identified the problem then explained what was needed to complete the repair. He then explained he would be sending his report to Choice Warranty and would be in touch as soon as they responded.

The Electrician fix my problem. He said that I had a loose wire. I was afraid that I had a shortage in that plug in box. I did not use that plug in box for a whole month. The top part of the plug in work fine but the bottom plug did not work. The Electrician came early and I was so thankful for this.

Person on phone was very helpful, made it easy to decide it was a maintenance issue, walk thru what my plan covered. We are very happy with our plan! Very Glad we have this protection, We recommend to all home buyers.

When my garage door broke, I did the claim online, and I got the technician’s appointment next day On my email. He called me and confirmed the appointment before he came and fixed the door in 30 minutes. Choice Home Warranty did everything fast.

The technician was superb, thorough, knowledgeable and kind. Would recommend the company. The office staff was also very helpful. Wish they could service more than one day in the Topeka area but that said, it was worth the wait. Five stars.

Choice Warranty was very good at setting up an appointment and the technician once he arrived was able to diagnose and install new parts in less than an hour. My wife and I were very impressed with the attention and installation of the new parts the technician said were needed. Our unit is working like brand new!! We couldn’t be more happy.

Have had a good experience with CHW till now. Out of the three times that we have called them in for three different issues, there were a few minor hitches, but the Supervisor saw to it that they were dealt with quickly. I would recommend them to friends too as home issues that come can be dealt with these experts that they send out to us.

Yes we are very pleased to be a part of Choice Warranty. The representative Daniel ** was very professional and oriented on our options. I'm so glad I made this move. Thank you so much and we look forward to the future.

Repair of dishwasher at ** It was easy to file a claim, to communicate with the Choice Home Warranty representatives, and to make an appointment. The technician came within the period of time quoted and fixed the dishwasher. Very good service. Thank you.

They called to verify the address that is in a gated community. The technician called to say he would be arriving within 10 minutes, just making it within the allotted time. He quickly assessed the problem and fixed it. Unfortunately the part was not correctly installed so my warranty was invalid. But there's no longer a leak.

The staff helped me on the phone til we got everything needed to have a technician come out to repair my garage door opener. They talked me thru the steps on how to file a claim. Thank you for all the support they gave me. I would recommend Choice Home Warranty to all my friends and family. Thank you again..

We were not sure to take this cost on, but the comprehensive coverage for the numerous home items described for the program monthly price seemed very reasonable and for retirees, who may need some extra assurance while living at home, the purchase of the " Choice Home Warranty" program may be a reasonable and affordable program at the cost offered.. The salesperson was professional and trustworthy with all questions politely answered with backup documentation...provided. Nothing should be blindly purchased, but if there is need for a reasonably priced dependable warranty service for your home..the "Choice Home Warranty" service may be a good solution.

Took two different people to get the correct answer to my problem. The first person gave me incorrect information about my claim, but the second person straightened out the problem. That should answer all your questions about my problem, at least I hope so.

I have had 2 minor claims and each time the claim agent denied with in 30 seconds of my phone call based on wrong assumption. I believe it due to customer service protocol by your company to deny as many claims as possible. My experience with your customer service is lacking credability.

The technician is professional, the best! I know him for many years, he knows his job, plus he cleans the working area so perfectly, not like many others who leave the area so untidy. Mohammed is the best, whom I can trust. He is also friendly.

Excellent customer service. Appointment scheduled timely. Appointment was made within 24 hours. I would refer my friends and family to Choice Home Warranty... One service call is worth the fees. Believe me you cannot go wrong with buying the warranty. It is worth the money for the warranty.

The policy clearly reads that Leaky drains are covered. The representatives have twisted the simplicity of the issue and found a way to convince themselves that it does not say the words "Leaky, Drain." CHW needs to give these screeners a raise for saving the company money, although deceptively. You will have trouble getting me to renew my policy with CHW and I certainly will not refer anyone to CHW.

Salesman Pal was extremely knowledgeable and answered all of my questions without having to ask supervisors for the answers. I feel my needs will be met with this policy and the price is fair. I am confident that I will not need to continue to explore other home warranty companies in the future

Very professional and friendly service. Technician was on time and very knowledgeable. He resolved my issue very quickly. He knew exactly where to begin to investigate the trouble and had no issue resolving it in a timely manner. Highly recommend this service provider.

The technician who visited our house was professional, friendly, communicative and punctual. He went out of his way to be neat and communicate the issue. I Genuinely appreciated the service and would use him in the future.

This process is simple and easy to understand. The company has a wide range of business that are used and I enjoy the fact that they support the local business' in my area. The website is easy to navigate which is nice as well.

I was scheduled for service but company that was sent didn't do a accurate assessment. When Choice and I tried to contact them they wouldn't return any of our attempts. I was told that I was just out of the money I paid and that I would have to pay again for someone else to come out. Then there was needing repairs done and being told that Choice don't do emergency repairs. So I would have to wait a week because that would be the soonest. I was given the ok to schedule it myself. I found a Choice contractor who could come right out. But I was told that it wouldn't be covered because he submitted the paperwork without prior approval, although he was still at my house. My basement was flooding and he said if he waited that there would be a lot more damage. So he did the paperwork while doing the repairs, because he also had other appointments and couldn't return that day. Why pay for a warranty if I keep having so many problems.

The technician was very detailed in diagnosing the issue and explaining how to solve it. She was very thorough in explaining what parts she needed to order to resolve the issue I was having with my dishwasher. She has ordered the parts and my dishwasher will be fixed soon.

Tj was very accomodating and very good at his work. Very personal and explains everything he was doing. Arrived when he said and called ahead to let us know his arrival time. He has been very careful with our appliances and respectful of our time.

Choice is always right there for me when I put a claim in. The contractors they use are licensed, professional, and knowledgeable. Their claims center personnel are always courteous and caring about my issues. I have used other home warranties companies that failed to deliver. Choice, in my opinion, is by far the best!

I appreciate the technician who visited my house to fix the water leak issue under the sink and flush tanks noise issue of couple of rest rooms. There was no valve replaced in the water leak under the sink. It was reported to be a loose connection issue. Some parts were replaced to take care the noise issue of both flush tanks.

Tech did a great job getting us back up and running. He was prompt and did what he said he would do and all is well. Please give this fellow an ataboy. There is not much more I can say except glad we had Choice Warranty.

Tech seemed to really care about the issues we were having. Had to order parts not finished yet. Have no doubt he will make all the repairs, (would give him more stars if I could)... Thanks. Choice seems to deliver with they say and would recommend them to anyone needing Home Warranty as a go-to for help in resolving issues. Thanks again. From North Texas.

I had an upstairs toilet clogged & I called CHW, who sent a qualified plumbing technician. The appointment must have been difficult, because it required 3 scheduled/unfulfilled dates, but eventually it got thoroughly punched-out. It was a pleasure having Kevin, from Mallory Plumbing visit.

Jimmy was not only on time, but early. He was very professional, kind, honest and explained everything to me. I would highly recommend them for all your heating and A/C needs!! Being a Realtor for 12 years now, I've dealt with a lot of technicians and can honestly say, none have been this quick, honest and great to deal with.

Horrific experience with Choice Home Warranty (specifically). They covered nothing. Maximum they payout for additional coverage that cost me $1800, was $300. Basic lack of full disclosure. I would NEVER recommend Choice Home Warranty. This is a 'Buyer beware.' Don't waste your money, organization based on my experience.

Ebo Garage door opener replacement. Scheduling was easy. Rescheduling was a breeze. Technician notified me in advance about his arrival, and showed up on time. Work was done very professionally and with an ease. Will recommend the technician to anyone.

Repairmen were great. However, Choice Home refused to fix my bathroom sink drain. I will appeal. I feel it should be repaired because it's not just a pop up. It involves the entire stopper fixture. The part that is in back of the faucets that pull up the drain.

The representative was very insistent on getting me a package when I said I couldn’t make a big payment and also told me the cost per claim was $75 and reviewing everything now it says $85. I was not told the correct information and planning to cancel.

I put in a claim to have my bathtub fixed....I cannot take a bath, the water will not stay in the tub. I called this in over a week ago and have not heard anything. Is that good service? I have been waiting very patiently but absolutely nothing has happened. Can someone please call me on that claim?

The technician that came to my home was very polite and knowledgeable. He was able to replace the blower fan motor quickly and it is working perfectly. I appreciate the prompt response for repairs by Choice Home Warranty and I appreciate the technician sent to my home. Rita **

My first experience filing a claim presents me with a dilemma. I've had a service contract and a trust relationship with a local HVAC firm. They identified the problem and gave me a quote after spending the time to find out that my thermostat can't be replaced with a generic brand. It must be a Carrier Infinity System one. I am now faced with the dilemma of my trusted contractor knowing I must use someone else if I want to be reimbursed by you. A side dilemma: the contractor you select may compromise my system by selecting a non OEM thermostat. I realize this will not happen every time I file a claim but it's a doozie this first time around.

Replacement price offered was the wholesale price not the retail price for the dishwasher. I would expect to be offered an amount that I could replace my machine. The other option that would be acceptable would be you to order a new machine.

Our current Home Warranty is set to expire in May and we decided to shop around for similar coverage at a better rate than what the renewal was going to be. Saw that Choice Home Warranty had great reviews and decided to give them a call. Spoke with Albert and he spent a lot of time trying to get us the best deal and appropriate coverage. Choice Home Warranty can certainly save home owners a ton of money! So glad that we called!

Our defrost on our refrigerator was not working properly. The technician was able to diagnose the problem to repair our fridge. The technician was great to work and very friendly. He gave tips on how we can keep our fridge running at a optimum level and answer all of our questions about our fridge.

Excellent response rate issuing my service requests to a vendor. The vendor's response rates are excellent with the exception of Sears Home Service, whose response rate has been up to 2 weeks. In some instances, Sears has had to make 4 different visits to finalize the repair. Totally unacceptable. Choice, however, has done a great job making the referrals.

I just signed up for Choice home warranty, and I was impressed with how easily the representative made it, and also very happy with the price quotes that were given. Choice home warranty offers a wide area of coverage plus additional coverage if you choose to, I feel very confident in my choice for choice home coverage.

Honest and trustworthy. Caring and well informed. Yes I would for sure, recommend the company and Shawn to a friend. A very important policy for homeowners. At a reasonable price. The television advertising is responsible for introducing this opportunity to the public.

Denied claim and appeal to cover broken part on a Kenmore washing machine that was 5 years old. Determination was made without discussing with the on-site service technician. CW claimed the broken part was not due to normal wear and tear based on useful life. I feel manipulated and deceived. Buyers beware!

I contacted Choice about a heat pump that was not working in our home. The same day, an appointment was set for a time that Was less than 48 hours, Joe from Cool Heat Guys in Northwest Florida arrived on time and was able to diagnose the problem and make the repair in less than an hour. He was very professional and efficient with the entire process.

Scammers, it is the only word to describe this company. Don't be a fool buying their insurance on the phone explanation, if you read policy before to buy you'll find out they cover nothing but your pocket. They always will have a reason to deny your claim. Don't be a fool. Reviews on on these paid websites do not represent real experience. I have two insured properties, have paid 5 or more years in advance for both of them, made two different claims and both have been denied. My next step would be to claim my money back that I hope would be easier than claiming for service.

I had several choices to choose from. But when I went online to see the ratings for Choice Warranty I found nothing but positive feedback. On top of that when they found we were seniors we were given an even better price quote, so I immediately signed up for their service. Gerald was my rep. He was very professional and knowledgeable.

The service tech who came out to fix the dryer was timely and professional. He figured out what was wrong, ordered the parts and scheduled an appointment to complete the repair. Totally happy! Now, as for the ceiling fan/light, 3 appointments have been scheduled so far, I waited at home during the time windows, and no one ever showed up. When I called the service provided the first 2 said they never accepted the job order and the 3rd said we weren't available, to which I said I was home waiting and even left a message asking what time you thought you might show up. He called me back the next day saying we weren't available, to which I said I was home and if he checked his messages he would see I called him asking when they would arrive. It's been 39 days and I'm still waiting for a service tech appointment that shows up. This lack of service is completely unacceptable.

Not happy that it took so long to get dryer repaired. There were a few trips for the same problem without resolve. When you changed the service to Sears, the job got done but it took too long for that to happen. First delay was to get an appointment, then to order the parts and reschedule the repair. L-K is a good company but I think that on the second call for the same problem, they should have made the temporary fix but ordered the obviously needed parts.

Initial appt. was rescheduled for 1 week later due to weather. On day of appt repairman arrived within the window of time quoted and after diagnosis freon was added to the compressor and system was tested and seems to be working fine. My only issue with this experience was that I did not receive a receipt, and was not asked to sign off on anything like an invoice.

I am very dissatisfied with the customer service I received when I contacted CHW for my washer issues. My first claim was canceled on March 8, 2022 and rescheduled for March 17th. CHW decided to pay for a new washer with an e-gift card from Lowe’s that will come within 30 days. I will have to go to a relative home to wash clothes until my gift card arrives. I would not recommend this home warranty to anyone. If I could select 0 as my rating I would do so.

My AC stopped on Saturday, filed a claim with CHW. I heard from EMS soon after and scheduled service Monday morning. Lonnie was the technician that contacted and arrived with advanced call just as he said. I was afraid there would be very bad news but it turned out to be a simple fix, when you know what you are doing, made the repair and gone in less than 30 minutes. Totally satisfied with this service.

We were having problem with our garage door. It would not go up all the way. I spoke with the technician over the phone as well as, sent pictures. The technician came out promptly and knew exactly what the problem was. The work was done swiftly.

Technician was competent, efficient, and diagnosed the issues. He let us know when he would be arriving and was relatively timely. He listened to our concerns and then checked the dishwasher while it was operating as well as before the cycle began.

The technician who came to repair my plumbing issue was professional, polite, and courteous. He explained what was wrong, what it was going to take to fix it and did so in only a few hours. Toilets would not flush.

The technician was great, confirmed that the compressor was bad. Highly recommend the technician. Choice Home Warranty on the other hand I will not recommend to anyone at this point. I thought that my refrigerator would be replaced but instead they offer me less than half what it will cost to replace the fridge. The person assigned to settle the clam kept saying that they are only required to provide a product that is the same size and has the same features as what I have. That is fine but with what they offer I cannot get but an apartment size refrigerator.

Great service excellent response time very thorough fair cost as promised. There was a problem with payment which was overlooked till the following day to be resolved. The responding company happened to be EMS HOME WARRANTY CHOICE REPAIR were very cordial in being patient to allow payment issues with credit card and internet problems occurring during attempts for payment of services done to restore central ac to function normally again. Problem was explained in simple terms with an explanation and demonstration of preventive methods for maintaining ac unit.

We have an HVAC unit that was installed (outside) as a replacement, unfortunately, we have had to call in with CHW 4 times for service on this "new" since then with the most recent call today. We actually called the request in four days ago but we never received an acknowledgment on this latest service request.

It took two weeks in the dead of winter before you could get a technician to correct the problem. This is much too long to wait for a heating problem to be fixed in the winter. The technician was great - but the wait was too long.

We were very happy with the technician, David **, who fixed the problem perfectly. He was very efficient and solved the problem promptly. We would recommend David and his company any time someone needs assistance on any home related problems. He is very professional and extremely courteous. Thank you.

Seems I am overpaying for coverage, when I will only receive patching of a leak instead of replacing the broken part. It's not like I'm asking to have the entire system replaced, only the leaking part that will (most likely) leak again and cost more money in the long run. Very disappointing and short sighted. When I pushed back, I discovered that CHW had already made up their minds and in spite of being contacted by their resolution people, I have no say in the matter. The call is only a move to make me feel better about the situation. I can see the issue will not be resolved to my satisfaction.

Air conditioner heat pump, very knowledgeable. Had several people try to repair, really knew what he was doing, very clean and neat. Would recommend to others. Unit was very hard to fix, wouldn’t give up. Kept working to it was repaired. I really appreciated that.

I was very happy with the quick turnaround from the time I filed the claim until the time the service technician came. He was friendly and knowledgeable and took care of the issue. I definitely plan on renewing my Choice Home Warranty.

The technician from M.R. company was extremely knowledgeable and skilled. He really thought for his customer. There was a common part needed to be replaced and he tried very hard to find the part so we did not have to stay in the cold. We probably are still in cold without his effort.

Anthony & Son Indoor Air Quality, LLC. was very profession and did an excellent job fixing the issues we had with the HVAC system. The tech person explained us the issues which we appreciated. We highly recommend this company. I hope Choice Home Warranty selects all the vendors like Anthony & Sons who provides excellent service!

Con- Really long appointment window. 8a-5p so I had to be home all day. Pro- The tech texted in the afternoon to let me know his was on the way. The tech was polite, professional and very focused on keeping everything clean. He was fast and had the replacement part on his truck. He tested multiple times to confirm everything about the microwave was functioning before he left. Absolutely a good experience.

I received an email that said my service fee would be $75. When I spoke to customer service they said that it would be $85. I don't understand this. I know it's only $10, but why pay more than my email stated. Thanks for looking into this.

My renter was happy with the gentleman except that he informed me I was supposed to make the deductible check out to him personally rather than to his company. I would have appreciated knowing that ahead of time as I had dropped off a check with my renter to give to him.

Zach was helpful and knowledgeable. He called ahead of time and he showed up during the time window that was given. He diagnosed the issue without any issues and was courteous, he explained the process with CHW and how long it might take to hear back on approval.