Choice Home Warranty Reviews

I have received too many phone calls since signing up with this warranty. I also am quite annoyed when asked a question and then spoken over when answering. I do NOT like to be spoken over, and I don't enjoy the annoying phone calls happening every few minutes. So, so far, I'm not sure how I like Choice.

Both service techs showed up as committed and performed necessary tasks. Washer had to have parts ordered for which the service tech took care of. Parts have arrived. Need to schedule tech to come back out and complete washer repair. Waiting on HVAC service company to give estimate of replacing unit that has an unrepairable leak and losing coolant.

The refrigerator repair tech determined that the compressor needs replacing. Choice Warranty was unwilling to approve replacing the part and approved purchasing a new fridge from Lowes @ $723, which is almost half the cost of one comparable to mine.

When I call this company, they are always friendly and helpful. They answer all my questions and help me get the service I need in a timely manner. I appreciate the time they give when I call. I never feel rushed or put off.

Called they have scheduled for Fri 5/20/22. They sent email and show ready for appt. Quick response. They will show on Fri 3 to 8. Thank you so much for promptness. It is very hot now and it’s needs to work and cool.

The tech was prompt, clean and knowledgeable. He took the time to explain in detail what the problem was and what he had to do to fix it. We were very satisfied with his work and knowledge, therefore, we would recommend CHW to anyone.

Luis called us when he would be arriving and was on time. He was able to fine the problem. He explain what he was going to be doing. Need more people like him, he is very courteous. We were very please with his work, very statisfied.

When a customer buys a home warranty their expectation is simple. I pay your monthly fee. Your company pay the repairs that covered. Is not our fault if the contractor that you choose to do our repaired is expensive? Your company is choosing them NOT us. So why we must pay extra for something that is cover under our agreement? Be careful because Choice Home Warranty ALWAYS want you to pay extra for jobs that are cover under the contract agreement.

The washer required another repair. I submitted my claim on Saturday and the appointment was scheduled for Tuesday. Oahu Appliance and Refrigeration repaired the washer on the initial visit. This was so much better than the previous time the washer needed to be repaired two months ago. Sears Home Services took several weeks to find the part and took couple of appointments to make the repair. Unfortunately, Sears did not do a good job because it needed to be repaired once again. Next time, I would like Oahu Appliance and Refrigeration to make any repairs. Thank you!

Pool pump leak was reported to CHW 5/10. A tech came out 5/11 (from Kamakazi Cooling). Said he could do the repair, but would need to run through CHW. Job was then assigned by CHW to Kamakazi and scheduled for tomorrow, 5/18. Kamakazi told me the repair was a simple one and that they had the parts and people to do the repair. I then received an email from CHW stating that it was cancelled and being reassigned. Nothing yet. Still leaking 8 days after reporting the issue. Concerned.

Next time I am requesting him first. Too many 5 fees to get this addressed. He was patience and very knowledgeable. Ocean tech was very thought and professional. This should have been addressed the first visit. Thank you very much.

My technician was very knowledgeable and thorough. He explained in detailed what exactly was being done. I felt very comfortable conducting business with him. I highly recommend him. His name is Abdel from HVAC Solutions. I would like him to come out whenever I have an issue

Very nice Plumber! Would use again! Punctual, pleasant, quick! Cleaned up after himself. Had no problems with his work so far. Much better experience than we had replacing washer last year! Glad to know service better than we thought. Before thought this program useless! And had intended not using ever again, or recommending to all my family and friends. This was much better than before! We are now reconsidering.

I am happy with the service I agreed to until the sales guy tried all different ways to increase my contract. Don't be so pushy... I made the decision. I wanted the 1 year plan and felt like he became angry when I turned down the other offers.

I was very satisfied with information that received from customer service agent. He was very attentive, courteous, friendly, and knowledgeable. However, my only concern was whether or not they would have to do two separate trips, by two different technicians for one electrical problem.

The first guy came and he told me is no part need order and never came and depot the job was done. The company was J&S plumbing. When I call to HCW they told the job was reported done. But they send me other plumber and the cartridge no need replace only adjusted. He fixed and I happy for the cervinos now with A/C is done too. I call today and get service in one hour ☺️

1) The original Technician did not show up and I lost a day's pay since I took the day off to wait for the technician. After several calls to Choice I finally was able to speak to someone and explain my situation. May

You changed service vendors in the middle of the claim. You also change my obligation to pay a portion of the claim. I wasn’t informed initially that I would be responsible for any payment outside the initial fee. Also when you changed vendors you required me to repay the 2nd vendor that $75 fee

The owner Ron is a joy to work with. Explains your AC problem on a level the homeowner can understand. Would hire REK Services anytime and Mr Ron did an excellent job describing our problem and the repair requirement to correct the AC issue. Would definitely recommend him to other owners.

I was very impressed with the process and will continue to use this service! I was notified ahead of time and the service technician was on time. The service time was amazing and he was in and out in without any delays.

Customer service was excellent! He even called us back and answered all my questions and started service. He went over different plans and what would be the best for us. He took his time and went over everything carefully. I would recommend your product to my friends!

Claim #**. Tech said A/C Coil was malfunction. CHW said that CHW is NOT covering it. Made an 15min talking appointment to Case manager. App time was 17th 9:45. She called me at 9:57, and hang up in 1min 48sec. All she was asking was that 'What's going on?' and hang up. What's CHW standing for? Want money back and NEVER recommend to anyone if CHW keeps this business model. Thinking about to be a loud speaker.

Mayer was great with signing me up today. He was flexible and communicated with me promptly through email, matched competitor discounts to get me an awesome rate and it was all set up in a meter of minutes. I reviewed several companies and found most of the reviews to show Choice as the #1 warranty company so it's good to get a great company with a great rate.

KEA service were sent by Choice to repair the dishwasher. Kim of KEA was professional and courteous. He analyzed the issue, unscrewed the dishwasher door and fixed the latch. Kim explained what was happening and showed how to prevent the problem. I am happy with Choice warranty services.

I am giving the benefit of doubt because the repair is not yet done so I hope will be done well and quickly it was in the past. Nice people, on time. Hope for the best. Getting thru on the fone to CHW takes some time but have been responsive to me overall.

The repairman first assessed the problem, determined how to fix it, then set about doing so. It was not uncomplicated because another "expert" from another an earlier company had wired it incorrectly. I was very pleased with how the problem was resolved so quickly and efficiently.

On 05/13/2022 my plumbing system started to backup to my horror it was after 5 PM when I called Choice. They found a plumber who could be at my home the next morning. The plumber came early he was very patient and knowledgeable with a wonderful personality and attitude. He didn’t give up when a challenge arose he met it head on. Thank you DVC plumbing.

Our washing machine decided to die on us and I was very happy to have Choice Home Warranty to call for assistance. The handling of the set-up and the technician arriving were great. The tech was very professional and extremely helpful. We received notification that our washer needed to be replaced instead of repair, so we agreed with the diagnosis and started the "Replacement Process". We live 15 miles outside of any town that has a washeteria so needless to say gathering all the clothes up and taking them to get cleaned is a huge inconvenience and with my wife and I being teachers, we have limited time to do such a thing. When we were told we'd be getting an e-card for purchasing a new machine we thought it would be a quick process and we'd be on our way. We started the "Replacement Process" on May 7, it is 10 days later and we still haven't received the e-card.

Very knowledgeable about what's going on with my kitchen sink. A collapsed pipe in the slap! Able to calm customer rolling on the floor, crying about the cost of going thru the slab to repair the blockage. These are good people, 5 star all the way.

Technician was personable and knew exactly what he was doing. He had my washing machine repair in less than 20 minutes. Yes I would recommend choice warranty to friends and family. Appointment was quick and easy within 24 hours of entering information on the Internet for service call!

Robert arrived promptly, diagnosed the problem, ordered the part, and scheduled a return for installation. He was extremely professional and personable! We are confident he will be able to remedy the error code and our refrigerator will be fully functional.

Dan was great, as soon as parts come in will finish the job. He was on time and very knowledgeable on the job he was doing, thanks Dan. I was so glad that I purchased CHW, you never know when something will fail.

The electrician that came to my house was very knowledgeable. He was very professional and courteous throughout performing his job. The tech that came to fix my microwave fix the issues as well in a timely manner. I will definitely recommend both techs to anyone.

First time using this services. Very satisfied with fast service and decision but they did not give me enough to replace my dishwasher. 246 minus the 65 dollar service fee doesn't leave me enough to get anything. Please reconsider. I have recommended 2 people to your plan and I'm paid up for three and one half years. Thank you. Ms **.

Yes, I talk to you people today and you got the wrong house. You are supposed to do the house on ** and not at **. Please get it right and show the math very clearly!!! I am closing down the bank of JP **.

Easy to make a claim. Claims handled quickly. Service personnel friendly and knowledgeable. Fixed problem when they said they would. Recommend business to others. Friends have asked about service and I have nothing but good things to tell them. Thank you for helping when we need you.

I was not told about the $85 fee for each warranty claim. Being told when I signed up would have changed this review. One customer service person who answered my phone call was just plain rude. All of this could have been avoided if Choice monitored and actually reviewed the phone calls.

Joseph called ahead of time to see if appt time was convenient and I told him that it was. He arrived on time after calling me first to tell me how far away he was and the time he'd be arriving. Upon arrival, he introduced himself and asked where the water heater was and what problem I was having. I showed him where it was located in my garage and explained that it was leaking water. He took pictures and asked a few more questions then said he would write up his report to send to Choice Home Warranty. I guess after about 45 mins he came to tell me the report was finished and what to expect. I received an email from CHW approving the repair and he later called to set up a time to repair it. He did everything he said he would, cleaned up and checked to make sure everything worked properly. I appreciate his professionalism and honesty and would recommend him to friends and family.

The salesman was very professional and provided the necessary information to answer all my questions. He reported the services that were covered under the contract. In addition, he was able to explain the process for repairs or replacement as well as the cost.

I don't think it's right that because the contractor couldn't fix the problem that I should have to pay another $65.00 for another company to come out to fix the problem. I hope he can fix it or I could be $65.00 dollars to death. Thank you for listening to a senior on a fixed income chuck.

At this point I'm not satisfied. I just bought the policy about an hour ago. I received an email with the policy number. There is a link to view or print the policy and another one download an electronic copy. Neither one works. I would like to have a copy of the policy. I have called 800-814-4206 and have been placed on hold for a long period. Is there another number for customer service or a sales number that I could speak to someone so I can get a copy of my new policy?

The Plumbing Company that was sent was very professional, knowledgeable and worked very quickly to assess and repair the issue. Once repaired the area was cleaned and the technician took pictures of the before and after repair and the ceiling that was ruined by the leak and reported it back to Choice. Very efficient and took care to keep my carpet and floors clean with shoe covers. Although I do not wish to have another issue, I'd be happy to have them come by again to fix any plumbing issue.

Choice Home Warranty did a great job. Their technician Nero, was very professional and thorough, when he completed the job, he left his number and told me if I had any issues to call him directly. I appreciated his professionalism.

Very happy with refrigerator repair today. Emailed Choice Home Warranty Sunday and Monday WEMO Appliance serv. Set up appointment and arrived at my home for the repair. Service was exceptional. The technician was very thorough and Knowledgeable. Went and got the new part. Came back and installed it. Happy to say it running and I am a happy customer. Thanks to WEMO Appliance and Choice Warranty.

I never give a 5 star, doesn't leave room for improvement, even though he does deserve a 5 star. Very professional, listened to my needs. Explained the plan to me, and about the 30 days waiting period. Would def recommend.

I purchased a home warranty from Choice Home Warranty almost 3 years ago. Last Saturday I called them to claim when my garage door broke down. The agent told me that they are not covering those issues, they only cover the garage door remotes. You can buy it from Amazon for less than 20$. I thought they are great because they advertise and put in the contract that if an item can be fixed they will fix it or can't be repaired, they will replace it. NOT TRUE! You read the fine print in the contract, and it is misleading. They are just liars. There are many other trustable companies. Don't waste your time and money. Definitely, I do not recommend this terrible insurance company.

The person that answered the phone was cold and very unassuming. They appeared to be in a hurry just to make a sale and not provide any accurate information. My questions were dismissed and I was told I would get the information in an email. If this is how you treat people after they buy their product Oh, I am concerned about the warranty that I have purchased.

I waited for four days before I decided to try to find my own AC technician. A sudden heat spell hit and the HVAC companies were inundated with calls. When I found a company, they came out three days later. Submitted the information for reimbursement, and that process was cumbersome, but the repairs were made within a couple of hours. Now, I will be waiting on reimbursement. I checked on the status and it said it has been approved, but we never received a text message with the authorization.

Abe is a very good salesperson. He is right to the point and knows his stuff. He knows all of the objectives and knows how to use them. He got me to say yes quite easy. Good for him. He needs a raise.

Upon calling to start a new warranty plan, had a very positive experience with Sam, the person who answered the call. He was friendly and knowledgeable and I feel he did his best to get me the best cost possible.

Fast response to our claim. Even though we had to pay some costs, in addition to the $60 technician fee, the additional cost of $150 for a brand new water heater was a lot better than having to pay full price for everything.

I had to state that the garage door opener was not working in order for the person on the phone would accept my description. I did not know that I would receive an email with the service appointment details. OK experience.

Technician showed up when expected and performed job satisfactorily. Opened up drywall to determine cause of leak. Cleaned up when finished and took all remaining parts. Only downside was I had to open a new ticket to get someone to repair drywall.

I fixed the dryer myself so I need to cancel appointment. Thank you so much for such a quick response. I will call again if I need your service. Nice to know there is a company out there that takes care of their customers.

I have problems with the online Service order request. However, I called and got a wonderful representative. He was great, I wish I knew his name so I could let you know. So many times now, service representatives are just know what they should be. I would rate him 10 if I could!

It was ok. My A/C was making noises and the technician just came out and said "It's old, it just makes noises". He didn't try to see if anything else was wrong. I also complained the air coming out was not as cold and he touched a pipe and said "it's cold". Then left.

Bought a home in Florida and at the same time bought a one year policy with Choice. A little over a month later the A/C started acting up and not cooling very well. Called Choice and they said no problem and they would send a technician to check it out and I would have to pay him $50 for the problem solving. The next day an old car pulls up and a guy gets out and says he was sent by Choice to check the ac unit. He looked like a homeless guy off of the street. From the front of the house he looked towards the ac unit and said he was sure it was too old to fix and would need to be changed. He then said the cost would be a little over $5ooo for a 2 ton ac unit and that I had to pay him the $50 inspection fee before he would look at it. Then he walked up to the unit and looked and said it could not be fixed and he would send a report to Choice.

I am totally frustrated. I was approved for replacement. Now I have to wait 30 days for an e-card replacement. I can understand a washer or dryer but a refrigerator. It is expensive to eat out and feed my family. An e-card is sent by email. The service here just doesn't support basic necessity of life. After, this I would rather pay more from a different provider than to continue with this inconvenience that Choice provides. Fed up.

I was very happy with the response time for getting a repairman to my home but was disappointed that the technician had to ask for approval to make the needed repair and that response was over 12 hrs coming. The repair was made and so far the A/C is working fine.

My combo washer dryer stop spinning. Prior it would take you guys a week to ten day to get someone out then hopefully get it repaired but a major upgrade has happen. Three days, on time and working great. Monty (technician) was courteous and prompt. Explained the problem and the solution and within a reasonable amount of time had it running. Would give more than five stars.

AC is still icing up. I placed to recall requests but have not received an answer. The tech said he found a leak and repaired it. But the unit is still icing up and won’t go under 76 without icing up. Need recall ASAP.

Kitchen drain slow drain as well as the washing machine. Two days after call, service man showed up and did an excellent job. I would recommend the service to anyone that has a home and my friends. Thanks for the great service.

The technician was very friendly and smiley. He kept us posted with his schedule. He was very knowledgeable. I would definitely recommend this technician for a refrigerator service to friends and family. The Choice Warranty is a good option to choose.

I've been waiting for a response about an approval for my dryer repair. I'm not happy with a company that doesn't use certified repair people on jobs. I know we won't be renewing our contract for next year. Since starting with this company, I've not had a good experience.

I have had three separate claims. Not once was anyone nice to me on the phone. Read the fine print. I did and thought it would be ok, but they twist it. I pay the service fee and the technician comes out. This is the best part of their service because it is fast. Then the technician tells me what is wrong, and in our case all three appliances need replacement. Fine. Then they offer me Lowe's gift cards for about 2/3 the price of what I can get anything at Lowe's for, even the base model that doesn't have the same features.

Jose of All Florida Cooling and Heating, was courteous, patient and detailed, explaining the problem with my ac unit as to why it was not working properly; and sharing what he was doing to correct it every step of the way. I would highly recommend him to anyone. He also made sure to clean up after he finished.

Responded and scheduled my claim immediately the next day. The company they scheduled us with to fix my plumbing issue was so nice and easy to work with! We had to reschedule because nobody will be home and the plumber was understanding and was able to reschedule the appointment on our preferred date and time.

Everything that breaks is generally from wear and tear. You never know when that item may break. They refused to pay for my broken pool because of normal wear and tear. Makes no sense to me. I’m canceling your company and sticking with American home shield that’s never denied me any claims even though they're more expensive. At least they fix my stuff.

The technician from Herdez Repair did an excellent job. He called ahead to make sure we were expecting him, he called to let us know he was on the way. He was extremely professional and knowledgeable and kind. He continued to try different parts until he was able to be successful at repairing the refrigerator.

The electrician was professional and knowledgeable as well as calling ahead for his arrival time which is important in people's schedules these days. He figured out the problem quickly and was fixed quickly and with no follow appointment for anything else.

Excellent discussion... Very knowledgeable and helpful. The above covers it all. The spokesperson I talked to was especially polite and patient and explained away all my questions. He kept explaining these questions until he Is sure I understood. I believe he will remain available to be reached by me should any problems arise.

The technician was experienced and fixed my problem promptly. Response time from the time I reported the problem and fixing was quick within one day frame. Most important there was No additional cost. Thank you for the Smart Air Conditioning and Heating company.

Choice Home Warranty is the best home warranty in the world. I have been a customer for the last eight years. Their prices are very affordable and their response rate is remarkable. Yesterday morning, my light switch went out in my bathroom. I logged into Choice Home Account and filled out a request for a service technician. The service person contacted me within 90 minutes to schedule a visit to my house. Choice Home Warranty is a brand name.

This was my first time contacting Choice for home repairs. The website was easy to use. I received an appointment promptly. The technicians sent were excellent. The repair of my garbage disposal was completed quickly. I was very pleased with service both by Choice and the local repair company.

Wallace did an amazing job assessing my AC's major issues. He kept me informed each step of the way which I very much appreciate. Great work Wallace! I would definitely and most whole heartedly welcome and recommend Wallace for any HVAC issues. With the onset of unordinarily hot humid weather in Madison, Wallace informed me he has been very busy. I admire his endurance and work ethic.

I have requested that my policy be cancelled. Policy was a Total Plan to cover air conditioning but the part needed wasn't covered. Every time I have requested service the tech sent has to come several times and with the washer it still doesn't work right. No more then I have request help I could have paid to have fixed except fit the air conditioner and you all have refused to fix. CANCEL THE POLICY ASAP.

Aussie Pool Services arrived on time. Very helpful, although since he could not see the leak he did not do anything other than look things over and tell me what to watch for. He said he would come back if I saw the leak again. It started leaking the next day when the pool pump came one. He came back on the 12th (I think). Chlorinator was visibly leaking. He replaced a ring and/or sealed the chlorinator. I explained to him that it should be covered under the warranty but the charge was $50 which I paid.

Making the claim was easy and painless, now the contractor took way too long to respond. 5 days with no refrigerated with a 18 month baby not cool! But it all worked out in the end, the respond time needs to be a little quicker.

UPDATED 05/17/2022: On Tuesday May 10, I put an online request for service on my refrigerator because I had no freezer. On Monday May 16, 2022 a serviceman finally arrived. That is almost a week. I Iost a lot of food, sour milk, unfrozen ice, etc. Why did it take so long to come and look at this refrigerator witch is a very important appliance in the kitchen?? Also, last year CHW replaced a dishwasher. They gave $254.00.You cannot buy a d/w for less than $300. Also dissatisfied.

Technician came within one day of request for repair. He was thorough and unblocked the water line on my refrigerator. He called ahead of time to make sure I was home which was great. He wore a mask to protect against covid. He was nice and friendly.

First assigned Garage door company (Winston Door) never showed up, never called, nothing. After many phone calls and hours with CHW was assigned another company (Overhead Doors). That part of this ordeal went smoothly somewhat up until CHW opted to DENY claim for really unknown reason??? Door tech was puzzled but not surprised. He said insurance companies like CHW are notorious for denying claims. ‘That’s their MO’. So instead of paying the $65, I paid the full amount of $755. I submitted a rebuttal to their denial but we all pretty much know how that’s going to end.

Prompt response addressing my issue. Service tech was very professional and promptly addressed my issue. I highly recommend the tech & his company. My garbage disposal was replaced the same day as the tech came to look at the issue I was having with the disposal.

Coming as a recommendation from my company, Vanguard, I decided to look into this home warranty. It was ok but not too happy with the service in current company. Jamal, answering my questions, helped me decide to move to Choice. Thank you. Jamal, the person who called me, was genuinely interested, knew the service well and was very helpful. Answered all my questions and I felt comfortable enough to sign up. Thank you.

This was the first time I used my Choice Warranty membership. I was concerned that it would be a lengthy and confusing process but it turned out to be extremely easy and took very little time. I was connected to the scheduling department right away and given a convenient time for the technician to come to fix my leaking dishwasher. I must say, it was a very pleasant experience.

After the company failed to show up for 2 appointments. Choice sent Mericle Mechanical LLC. They called to let me know they were on the way and what time they would arrive. Great personnel. Fixed the problem and told me what was wrong. Gave me credit for not running the air conditioner. Would prefer to use this company all the time. Would not want the first com that started with a P.

The Gates Heating and Air company came on Saturday afternoon and found the problem quickly. It was 2 pounds low on Freon. He added the Freon and cleaned the unit. He was very nice. I contracted with the company to clean the unit twice a year.

The technician arrived and very carefully found two things that were wrong with our dishwasher, some holes in the swing arms and some dimples in the gasket. He had to order the gasket and said he would make a return visit as soon as he gets the gasket. He said that would probably take several days.

The tech were very very nice and did a wonderful job in a short amount of time. I hope that Choice Warranty will send the same company (San Antonio Plumbing) back if I every need any type of plumbing work done again.

I have had several claim requests and they are always handled quickly with quality contractors. The AC, pool, and plumbing contractors were all great. We are happy to have a service agreement with Choice Home Warranty and recommend others to consider them for their home warranty needs.

In Texas AC is important, I had to stay away from my house for 3 nights until AC guy came. It would have been nice to try more providers to find one sooner. The AC company was great but I would have liked faster service from my home warranty service company.

We have not gotten any information as to WHEN the a/c might be replaced.. still waiting to hear from Aaron's Heating and Cooling if it has been approved by Choice Hone Warranty... 99° here tomorrow and Monday!!! What is the delay? No word from anyone yet!!! We are not happy with this warranty so far...

Repair my AC/Hea unit and Fridge and Stove. My services were completed and the Technicians were very professional and courteous and briefed me on what the issue was. They explained the work they perform to prepare the issue and the warranty requirements if applicable.

Gaddy Heating & Air absolutely did a fantastic job getting my cooling system working again. The technician was very courtesy and professional. I highly recommend this company. I made the service call on Thursday and they responded within 24 hours. WOW. Five stars service.

I have never had a problem. I love the service and they come when you need them. I have received very good service from the people who work for them. They come soon as you call them that can get someone out.

The repair guy was great. Blaze Appliance thumbs up. Second time on same dryer. Different problem. Did great both times. I appreciate him calling 20 minutes before he was to arrive which gave me time to get there. He was done with a the repair before I could get there and offered helpful advice.

Corey was very professional, knowledgeable of his craft, attention-to-details to execute troubleshooting methods to identify the key issue. He explained each troubleshooting step every time until he located the issue. Highly recommend him and his company for future repairs and troubleshooting courses of action.

We loved the experience with our service call tech from Harrison. But now your company would not approve the claim because you say it's not from normal wear. How would we warp the plastic that keeps air out of the door. We are appealing your decision. So as of right now, we wouldn't give your company one star. What is the purpose of buying your warranty if you find reasons to not repair the appliances. I would not recommend your company to anyone. We feel we are taken advantage of, and will report to BBC about this if it isn't taken care immediately. Also we haven't never made a claim to you on anything.

I came from another warranty company to try Choice. I went with the top tier. Well after being with you for 6 months, I filed a claim because my refrigerator/freezer just stopping working, the light was on, but no cooling in the refrigerator, everything in the freezer part started melting all over the place. I filed a claim on May 7th, to get it repaired. Harrison Appli. came out on Wed., send in a report what all was wrong, this unit is quite old, but it ran very well, and we keep up the maintenance on it.

Choice Warranty provided me with my urgently needed services in a timely manner. I look forward to many more situations with the same satisfaction as before. Please continue to help those in need as you have provided me. I will gladly refer others to Choice Warranty.

After being told no by the customer agent the supervisor was able to approve what we were asking. The supervisor explained things to me and we agreed. Technician came early the next day and air conditioner was running within the hour. Thank you.

The Tech was very professional, polite, knowledgeable, and courteous to my questions and service needed. I would recommend his service and his company for future use. I would also recommend Choice to my friends. I received immediate response from Choice regarding my problem.

My air conditioner unit claim was denied. I submitted a claim because my system wasn't cooling even after lowering the thermostat temperature as low as 70 degrees. The policy states "repair or replace". CHW did neither. They serviced and repaired my other claims (refrigerators and stove) because they were minor part replacements. Is CHW going to pick and choose what to service according to cost? Seems that way!

The repairman was friendly, informative and efficient. I now know why the appliance failed and can consider if this is the best appliance for my needs. Thank you. I will recommend the company for the future. The appliance is working well now.

I used to be a staunch supporter of Choice. Then as things broke (as they do and why we get the warranty and they tell you on the phone - if it breaks, we cover it), there was always some exception to why they won’t cover repairs. And they are the monster common reasons things fail. I was also told by one rep, "you’ve spent too much money on claims so far and we won’t cover more". Uhhh what the heck.

I was pleased with the technician CHW sent to look at our Electrolux dryer. I was a little disappointed that it took two weeks before someone could come. He ordered our part...Now hopefully that comes sooner than later and we can get it repaired. I miss my dryer.

My microwave is broken due to normal wear and tear but the claim was denied because they said it wasn't. The microwave is from 2004 and the problem is because it has been used for so many years. I am considering canceling my contract.

My furnace was not working and they did not have the right sized part. The man was extremely nice. Weekend coming up wanted to charge me $300. To put the part in. Monday. No charge??!! Hmmm. What a rip off! I have never had that experience. Most have been good.

I was not happy with the experience. I waited two weeks to get the new toilet in. The claim was denied for the wrong reason. The toilet was over 40 years old and the claim was denied supposedly from abuse. No, it was old and it leaked from wear and tear over 40 years. I wish I had taken a picture of the wax underneath the toilet. It was completely gone. No wonder it leaked. The total bill was $275.00 which I paid out of pocket. It would be nice to get reimbursed $200.00 at this point. The $75 was deducted from the $275.

I’ve had technicians come to my home on 3 occasions from Choice. All but 1 have been great to work with. A/C tech seemed to be quite knowledgeable and was a pleasure to work with. In fact if another problem should arise I’d like to request ARKTIKOS A/C. Their tech Santana was is very good at what he does.

The drain was frozen shut and water was running all over the refrigerator part under the freezer. It took from 5/4 until 5/11 to get someone to work on my problem. I had to call a couple times for updates.

Thus far I have no complaints about the service I have received. This is the first claim that has been filed so I cannot at this time rate my experience any higher. The unit is still being worked on so I am waiting on job completion.

We recently purchased a Choice Home Warranty plan with a new condo purchase. We had an unexpected issue and had to call in a plumber. The plumbing company was prompt and professional would recommend Two Anchors Plumbing with 5 stars! Thank you Choice for delivering on what was promised! Have already recommended to my neighbors.

The work was done well. It took 40 minutes for the tech to get to get the Bathroom commode work approved while sitting out in their Van and it took them 15 minutes to complete the work. It was explained that the work plan had to be submitted to Choice before they could do the work. It had to be submitted at least twice.

Colby was very kind. He went over everything explaining what the problem was. He took care of the issue promptly and efficiently. I would highly recommend All American Appliance Repair. They have been to service my home previously and done excellent work.

My dryer will not turn off the only way to turn it off is keeping the door open. The tech came out and got it to work, but the problem reoccurred. So he ordered the part and then he found out the board was no longer available so the dryer could not be fix. So I was offered a gift card to replace it.

My A/C unit started making a loud noise on the hottest day of the year, I submitted my claim and the A/C technician was at my house the next morning. Choice Warranty has been a blessing to me. Thanks Choice Warranty for always being there for me in my time of need.

They didn’t pay for the entire repair to my air conditioner. I had to pay over $600. Why pay for a home warranty that doesn’t cover what you expect. Tried calling for them to explain and wait on phone is lengthy and unacceptable.

Mr Theo ** was very helpful and patient with my questions concerning Choice Home Warranty. He demonstrated the true meaning of customer service. He is personable and explained clearly the options within the warranty plans. A true representation of the meaning thank you

The two times I have asked for coverage, I have been denied full compensation, clear communication, even an acceptance that a recommended solution is valid. Always not enough for what I paid for. I think this is corporate policy, not customer service.

Very good customer service! Patient, helpful, and willing to work me through everything and work with me to make a deal WITHOUT guilt tripping or pressuring. Would and will recommend to anyone I know who will need a home warranty!

The Agent was very helpful in getting us set up with the best coverage possible at a rate we can afford. Now we will see they can live up to what they offer. Just bought our home so we wanted the best coverage.

Once we actually made contact the plumber sent to my house was great. He was quick, efficient and nice even though it was 7:30 in the evening. I would give 5 stars but he was supposed to come the day before and I had no contact.

So far- AMAZING!!!! The repairs times are less than 24 hours! Shocking coming from a home warranty company, I know, but true 2 times thus far. If they keep this up, I will be a forever customer and will refer them more.

After reviewing 3 different warranty companies this company was upfront and found the details I was looking for about covering my house and the options of my property I wanted covered. He worked hard to earn my business since I myself is a warranty rep in the automotive industry. He was not pushy and professional.

Just signed up with CHOICE Home Warranty and so very glad that I did. The customer service agent is excellent and quite helpful giving me a peace of mind that our property will have the service that it needs in the future. Thank you, Choice Home Warranty staff for being here to help others.

My bathroom sink was clogged. I made the call, the appointment was set, The team arrived on time. Quick response and the problem was solved. The technician cleared the problem, cleaned the area, was courteous and attentive. Follow up was good.

Claim was easy to submit, process and complete. Technician arrived on time less than 24 hrs. from claim submission. Very good experience. Choice Home warranty performed superbly and I would definitely recommend them to others to work. I was very satisfied and happy with their performance.

Quick turnaround in terms of when I filed my claim and when someone came to take care of the problem. The worker quickly identified the issue and explained the problem. Came back the next day and installed replacement parts. Was very professional and courteous and everything went as expected.

I talked with an extremely knowledgeable and attentive young man (Seth **). He was very professional and went out of his to make us happy. We will be considering this for our daughter's home if we end up getting the expectations we feel are forthcoming. Thank you Seth **!

Very responsive. The plumber arrived exactly at the scheduled time on the day after submitting claim. He fixed the problem quickly and efficiently. He also explained everything to me. I highly recommend Choice warranty company. I also would recommend without reservation the plumbing company that fixed my problem.

Home Choice has been nothing but a headache for us. They haven’t really helped cover any of the issues we’ve had. I thought the point of a home warranty is to help with repairs of the home. We were thankful enough for them to replace our air conditioning unit with us paying little out of pocket but the technician they hired didn’t properly install the unit and Home Choice is declining to make the repairs after the technician they hired didn’t do their job properly. I wouldn’t recommend Home Choice Warranty to anyone. Such a waste of time and money.

I was not told about this when I added my new home, it looks as though I paid $500.00 of the buyers policy that they took over from me. I don't think I should have to pay for their appliance protection. Please explain this to me

I just enrolled with Rob for my Home Warranty program. Rob was so pleasant and helpful and I got a wonderful price that I can afford for the next 3-1/2 years and sleep better at night knowing I have made another important decision in my life. Thank you!!

Fan need to be replaced in the refrigerator that was making noise. The repair man was very professional and knew what the problem was. He had to order part and will return next week. Looking forward to not hearing the noise anymore.

My refrigerator wasn’t cooling properly and I was assigned an appointment a week later. I was elated when Jason came 4 days earlier. He quickly identified the problem and told me he will submit his diagnosis the same day. I did not see any Update on the website so I called Jason. After checking he told me there was some problem with his company name in the Choice database and he will follow up. He kept on it till finally Choice responded. He did an Excellent job!!

I have had nothing but great experiences with Choice Home Warranty. Their service is excellent and professional, I would highly recommend them. All the technicians we have dealt with were all very friendly, professional and took their time to explain the problem.

I submitted a claim on 5/8/22 for our two main level toilets were loud after each flush and seem to run longer than they should have. Choice, hired Michael's Repair to repairs the toilets. On 5/11/22 Michael came out and cleaned the main line through the master bathroom toilet and replacement the bottom piece of the valve and not the hose which left the toilet leaking. This leaked through my ceiling and drywall in my basement and storage room.

Tech was knowledgeable and walked me through the process step by step. I appreciated him discussing with me all that he was doing and making sure he got the problem fixed. I hope Choice Warranty will use this company again.

The young lady I talked was polite, knowledgeable, professional and felt like I’ve known her for years. If I still had my business I’d hire her in a minute. Made me almost emotional because I switched to Choice because your competitor was none of these. Grateful customer.

I am so grateful to have this warranty. When my AC stopped working in the midst of a HOT day you sent a technician bright and early the next morning. So Thankful to have this warranty and I will be referring to more people.

I was extremely surprised and happy to have Eli return an inquiry almost immediately. Eli was articulate and explained the services clearly. He was knowledgeable, helpful, and friendly. The connection was local and clear, not halfway across the globe. I feel confident I have chosen the most comprehensive, quick, and affordable home warranty plan available.

I was very pleased with service and the cash payment offer. I would recommend to friends. The reviews I read were accurate. Everything was as promised. I was given a special senior discount and have signed up for 6 yrs. It was everything as promised.

Technician called, texted, and emailed status of appointment, arrival time, and then update. He replaced one thermostat. Very professional, thorough. I would definitely use this company again. The city was in the middle of a heatwave and there was demand for appointments. I received one quicker than I thought I would.

Satisfied with action, I don't need forty words to express my satisfaction. Sometimes things can be effectively said with less words. All you want is honesty. Thanks, thanks thanks thanks. The discussion was frank and helpful. Once again thanks thanks thanks.

This plumber was the second one to work on a leak under the sink! He, Muhammed, was excellent! He was courteous, polite, and quickly solved all issues! I could not have asked for a greater and more satisfying experience. Fantastic! Dynamite! A true plumber in every sense of the word and meaning! Loved him!

Other pool repair companies insist on replacing all components instead of offering a more tempered response. Yes, it may be more efficient to replace all and start fresh, but that may not be the most cost-efficient option. I appreciated the option to replace a single component, the 7 port valve, as we have new grids inside our DE filter and there is no evidence of cracks in the filter manifold.

Unfortunately, our second refrigerator went on the blink and we lost everything in the freezer. Upon inspection by the technician, we were told that we would receive a timely decision soon. Well we were pleasantly surprised to receive a decision the next day and it was a very fair conclusion.

My air conditioning unit just recently was not cooling. I called Choice Home at 6:00 p.m. to submit a claim on a Tuesday night and received a call from a technician the following morning to set up a time for them to come out to diagnose the unit, they were here the following morning. The unit was 16 years old and repairing was not worth it to them and within 4 hours after the technician submitted his report Choice Home approved me to have a new unit installed. Albeit I was responsible for the modifications needed to be made for the new unit to fit my current furnace system I literally save thousands of dollars and there was no if and or buts during the process. I HIGHLY RECOMMEND CHOICE HOME WARRANTY!!! And I do to all my friends and family members They have 24/7 service which makes it so much easier to submit a claim and not have to wait for normal working hours.

I don’t know if it was a bad phone connection. Had a very hard time trying to file claim. Had to re-enter information at least 3 times for each question. Found it very disappointing trying to make the claim. Filed claim today 05/12/2022. Not getting Repair Service Co. until next week Wednesday 05/18/2022. Just glad the hot water heater isn’t leaking bad. Hopefully next experience will be much better.

The technician we had was excellent. It was refreshing to see the technician did not have to call in for permission to replace the disposal. In the past, this phone call alone would waste 30 to 45 minutes of the technician and my time waiting for someone from Choice to answer the call.

Our A/C unit was leaking. We knew it wasn't anything major so when the technician came, he was in and out in 20 minutes. He cleaned the debris from the unit and within a few hours, the leak was completely gone. Problem solved.

Shemar was very helpful and knowledgeable with the services they provide. Bought a house so I need all the help I can get. Just got the warranty so I hope I don’t have to use it but in case I do my home will be covered.

We have had numerous claims with Choice Home Warranty. All our claims were handled in a timely manner by pleasant and competent service personnel. When an appliance exceeded the allowed expenditure, we were offered a fair settlement based on depreciation. We are glad that we have Choice Home Warranty.

Two of the burners on my stove were not functioning properly. They would continue to stay hot after being turned off. I called ACW and a repairman was scheduled. The repairman arrived near the time he was supposed to and checked the stove. It needed parts that he didn't have on his truck and he said that he would order the parts and schedule a day and time to finish the repairs. Four days later the repairman called back to come the next day to finish the job. He arrived on time and in 30 minutes had the stove operating properly. Good job.

Victorious HVAC was very easy to work with. They worked around my schedule. Office staff was very helpful and nice. Tech was very professional and respectful of my property. I would recommend this business to any friends or family and for your AC needs.

Nathan was very helpful in explaining my options for a home warranty. He was able to offer a discounted rate for our home warranty, because my husband is a government employee. It was a quick and painless phone call. Thank you!

You have not approved the repair. We depend on you as seniors. My husband is 86 and unable to do repairs. That’s why we signed up with you but this is the second time you have provided what you said. Very unhappy right now.

I just recently joined Choice Home Warranty. The customer service I received was by far the BEST! The representative was very knowledgeable and explained everything extremely well. After our discussion he assisted me with making the best choice for my home and I am looking forward to a long relationship with Choice!

No one ever calls back and they are not giving you the money to replace appliance. I will strongly recommend never using choice. Big RIP OFF. It took so long that I had to pay another service fee. They don’t even try and understand you or wait for you to talk. Very, very disappointed

Very Professional, kind and courtesy. Technician was very thorough in explaining what problems he found and that he would process paperwork with my Choice Home Warranty. He understood the process and advised he would be in touch, in case there were any problems that might arise, or anything else that might have to be addressed.

The agent I spoke with was very knowledgeable, thorough and professional! I got a discount and was told about other discount packages as well! I am very satisfied with the experience and the fantastic coverage and peace of mind it offers! Highly recommended!

Waiting for washer to get fixed so I can use. Said it would take about week to get parts. Have not heard from them since they were here. Hopefully will come in by Tuesday. Parts are on order, still waiting for response to tell when they will be back.

Just started with company. But customer service representative was friendly and sign up was easy. Called back for a question and waited on hold a little long but representatives were nice. Would recommend at least calling and seeing of service is what you’re looking for.

Took way too long to repair. From claim (28 Feb) to completion (11 May). The first assigned tech charged way too much, which CHW should have realized quicker. The second one was much better in communication and price. Completed the claim in 4 days. A great contractor for CHW.

When I needed minor repair to my toilet the plumber sent by Choice warranty came 6 days later. I would have like faster service but luckily I have 2 bathrooms. He was very friendly and fixed it, after getting approval from the warranty company.

I tried to file a claim online and it seemed to go well until the end. I showed that I needed to call and give additional information. I called and the program wasn't clear and ended up talking to an agent for new claims. Once I was able to talk to a PERSON everything went well. I received a call back in a reasonable time and confirmed my claim.

Yes I recommend this service for anyone who wants to protect their appliances and other household systems. We have had excellent service over the years we have been members. I have replaced failing appliances with great success, garbage disposal, microwave and dishwasher.

Sales Executive Matthew ** was very helpful. In fact, I immediately referred one of my clients to him. I'm looking forward to working with with Choice Home Warranty, and possibly referring more of my real estate clients to Choice.

The contractor was on time and very efficient. He was very thorough and upfront about warranty coverage and recommended services. For items not covered under warranty his prices were very reasonable and he made great maintenance recommendations. He was willing to provide pricing for parts needed before committing to service.

Choice processed my claim promptly. The a/c technician was very thorough and experienced, as well as a personable individual. He submitted his analysis of the a/c problem. Choice was quick to review and approve the work required to replace the a/c coil. Excellent service, and I am a very satisfied customer!

From OSP Plumbing/Choice Home Warranty is a gentleman, scholar and a huge credit to your company! I am definitely renewing my policy and recommending to others due to my experience with this technician. The best experience I have had with any home warranty company.

Updated on 05/18/2022: Reported a leak a week ago, they had a plumber come out. He said, "Yep it is leaking." Came the following day. Cut a hole in my wall. Found the leak. CHOICE DENIED the claiming saying the drain line had been snaked and the plug was beyond the foundation. After a week of trying to deal with Choice I fixed the leak myself. There is still a hole in my wall. Bought 3 years in advance. Also out my $65 deductible. Not a good first impression.

The tech that came took care of us right away. But the time between us calling Choice and when the tech came out was a week. I don't know of many systems in a house that someone can go without for a week.

Excellent service provided by technician. He is on time and on scheduled date. He called before he showed up and it is planned. Thanks. I would recommend to my friends in the community and hope you will continue the same service.

So far I’ve had a generally good experience with CHOICE HOME WARRANTY and your contractors. There was only one exception with a contractor but that was quickly remediated but your customer service rep and the repair was made efficiently after that.

The electrician was prompt, Choice hired him within 2 days of my request. His work & diagnosis was helpful & assisted in the problem. Plugged In Electric in Tucson was timely, professional & was efficient. Joe ** was with an assistant & both were respectful. I appreciate Choice sending them.

Choice Home Warranty emailed me & said "Great news, we are replacing your system". I believed I would be getting another microwave. Instead, they said I would get an e-gift card for $191 to Lowes Home Improvement. This would arrive anywhere between 14 - 30 days. I was livid!

Bought a home with a very used stove, the oven didn’t keep the right temp and one burner was destroyed, I was able to get replacement money to go towards new stove. This was good to have as it helped me in the long run.

In Texas faster Air conditioning service would be helpful or at least hotel coverage. The time the tech showed up until service was complete was great. The three day wait without air conditioning was not. Thank you for your time.

Toilet was gurgling not going down, Joey from Un-stoppers Plumbing did a great job. Replaced all parts and checked other bathroom still no drainage. Problem is with my septic tank, it's full of water. I want to thank Choice for having this great plumbing co. in their plan. Shout out to Joey who was very thorough in his job.

I feel really good knowing that some of my household items are covered through your warranty. Anytime I’ve needed help y’all have always been professional and fixed my problems. It makes a person feel better knowing that they have security when it comes to the daily appliances that you may need.

It appears that Choice Home Warranty's goal is to NOT pay claims. The customer support is inadequate. They appear fraudulent and the BBB need to intervene. If there was a ZERO rating, they deserve it!! DO NOT BUY THIS PRODUCT!!!!

Pros: once the tech arrived, things went smoothly. Repairs were done same day and were 100% covered as expected (unlike previous experience with CHW and hot water heater issue). Cons: Initially, received two emails with different appointment days with a vendor. When I called the vendor to clarify which day (per instructions in the email) they had no idea who I was and hadn’t heard from CHW yet. According to the CHW email, my appointment was in just a few hours and CHW hadn’t gotten them the work order they needed to schedule. They also said they had no idea why CHW would quote me a day and time as it’s up to them to determine when they can come out.

A/C was not cooling properly, so submitted a claim to Choice Warranty via their website. A/C tech came out same day and diagnosed problem to a defective evaporator coil, Choice Warranty approved work and technician is returning today to complete the repair. I would highly recommend Choice Warranty to friends and family.

Steve was amazing, would recommend him any day. Found our issues. He also advised what we should do for safety. He got it all done in a couple of hours and we now have a garage that will open and close every time!!!

Rapid response on website to claim being filed. The website is very easy to navigate. All emails answered promptly. Thank you for the great customer service! I will most definitely consider renewing my policy with Choice Home Warranty. Thank you again!

I would recommend this warranty to everyone! I took this out about 8 months ago. Last week our Refrigerator went out. Circuit Board went bad, the claim was easy to set up, repairman there within 48 hours and new part installed within 2 days! Excellent experience and I will always continue to have Choice Warranty!

Difficult to communicate, delay in installation after approval, tacked on charges inappropriate. Still waiting for installation, heat wave, 96 degrees daily and for next 10 days, materials needed are local, your representative Maurice ** was an abomination. Your technician was excellent, the only saving grace. It seems your only interest is trying to deny legitimate claims. If you are the best home warranty company I would hate to see the second best.

This is the first time I needed the help from my CHW plan and I know I made the right decision getting coverage. The service provided by CHW was excellent. They had a technician here within 24 hours of my call, and he could not have been more knowledgeable or courteous. He fixed our problem within an hour of his arrival. And he arrived within the window of time CHW gave me. My only issue would be that CHW gave me a window of time between 7 and 11 am, but the technician explained his hours of operation don't begin until 8:30. Even losing that extra hour or so of sleep, I have nothing but praise for the services provided. I feel well taken care of.

Filed a claim & Choice couldn't find a contractor to replace my leaking water heater. So I had to find one myself, but before I could get an approval to be re-imbursed the contractor had to submit (in his words) ridiculous price break downs for item & labor for each and every little thing he was doing. Finally get an approval, now it takes 30 days to receive a refund.

We were very pleased with response from Choice. They did not leave us hanging forever on the phone…they just called us back in a timely manner. Our repair service was very prompt and knowledgeable. We have always had a good experience with both companies…

The last two contractors who did repairs in my home have left a mess behind without cleaning up. The first contractor's work was horrible and an eye sore. The second contractor did a fantastic job with the repairs but left a mess on my floor.

Good details on what options available. Was able to sign up with ease and quickly. My sales person very knowledgeable and pleasant. I was recommend by a friend who had nothing but positive things to say. She was very impressed with the service so far.