Choice Home Warranty Reviews

AC broke, 2 days for repairman to come out, another 24 hours for an answer to repair. Claim was denied because it still has manufacturing warranty. However, labor and freon are not covered under warranty. But if it wasn't und manufacturing warranty it would be covered in full. Makes no sense on why CHW cannot repair in full and put a claim into the manufacturing.

Charles was polite and very thorough. We hope he will be the repairman who returns to correct the problem.

It was very prompt in showing up, took pictures of the problems on the unit, very thorough. Technicians were very polite and understanding, they took their time to look over the situation and told me that they would turn in everything and get results back from the company for repairs. Thanks.

Tech never showed up from G servicing on 5/16. Notified CHW and still don't have a tech as of 5/23. Left another note for CHW and waiting. Unable to reach anyone via phone. Good thing we aren't currently in the 90's.

The experience with Choice has been nothing less than horrific. After numerous calls and attempts to get service the first technician provided when called by myself after he failed to show, I called him and he stated he was never informed of any work assigned, the second technician was a no-show, whom I requested Choice to call for themselves and as such he told them he was unable to do the work. The last technician, who of note, specialty is Home Cleaning as indicated in his company name came out and changed a $15.00 switch, but indicated the motor was shot and would need replacing he believes. However, he went on to say, he did not believe Choice will approve or cover as they are difficult to get reimbursement and or coverage on most items.

Excellent response from CHOICE and the claim regarding our fridge. Memorial Day is NOT sales! If CHOICE would like to participate in supporting Gold Star Families, or Active Duty Military Families on Memorial Day, it would be an honor to help them find the right organizations.

So nice to get Sunday service in this heat!!!! Montes was quick and courteous. I was shocked when he said it should start cooling off soon. It felt like he was only here a few minutes. The process to order service was simple as well.

Attentive, professional, courteous, and No Pressure to purchase!! These are what I would describe as my experience with this customer service representative. I explained that I live in a condominium and all my questions and concerns about the policy and what is and isn’t covered were answered. I tried to ask another company the same questions and was repeatedly asked for my card information. Thank you for a great experience all around.

Was honest and to the point. Fridge drain was frozen up. Nothing to do but allow it to thaw. So he told us the steps/process to do it ourselves if it happens again in the future. We have since put the door alarm on so we know if the door is slightly ajar.

I really didn’t want to comment or create a review until we received our reimbursement for our refrigerator. Otherwise it was a very painless process in which we will receive our funds for replacement within 30 days. I will create a new review or edit this one if permitted.

Heritage Heating and Cooling was assigned to our claim. I do not know the name of the technician, but I can say he went above and beyond to repair our AC. He came out on a Saturday. When the repair did not fix the problem, he came out again on Sunday. He ordered a part, but got it working temporarily, hopefully until the party arrives. Needless to say, I’m impressed.

The technician who came out was professional and on time. He had to order a part to complete the job. When that part came in, he fixed it and the dryer is working just fine. Our only complaint is that from our first call, it took almost a month to schedule someone to come out.

I was able to process my claim smoothly and now I'm awaiting a service company to come out and address my refrigerator. I am looking forward to having a ewotk refrigerator. I hope all my groceries do not go bad as I wait for service.

I was very pleased with the quick response to the problem with the lack of air coming from the air conditioner. The problem was quickly diagnosed and suggested that the compressor be replaced. Would recommend friends and relatives to subscribe to Choice Home Warranty for coverage when purchasing a home.

They sent someone out fairly quickly to work on our problem. The person who came out to fix our problem was very nice and knowledgeable. We will not hesitate to use them again and I would think they would be helpful for anyone else who is needing them.

The intention of purchasing Choice Home Warranty was to have insurance in the event of an appliance being inoperative. To my great disappointment, Choice Home Warranty did not honor their promise to this consumer when my above the range microwave became inoperable. The repair technician sent was very professional and instantly knew what the problem was.

Had a wonderful experience with with the service technician. Communicated well throughout the job. Handled the problem with. The air conditioner skillfully. Personable personality and spoke professionally before, during and after the service. His helper was experienced and courteous as well. Service. Arrived earlier than projected the day he said that he would be here.

Choice home warranty response very quickly. Once you put a claim in Repair Man comes out diagnose the problem. Submit their findings and by the end of the day Choice home warranty notify you when and how they’re going to replace a fixture unit.

Our experience with Discount Plumbing was an experience well worth sharing because the degree of professionalism was way beyond our expectations. Not only did the technician fix the problem, customer service made sure the time frame for the visit fit our schedule. Both technician and customer service receive A+ from us.

The person that repaired the washer was very efficient and polite. The only concern was my washer continued to fill causing a water on the floor problem with soaking wet clothes. I made my first Choice work needed call since going with Choice. I received an e-mail acknowledgment but did not hear from Choice until a repair man called 7 days later that he was on his way. If I had had a more serious situation this time delay could have been very problematic. That is my only complaint and I’m very happy to be with Choice rather than my former home warranty company.

I had problem with my dryer. I called in the morning and in two days the problem was fixed. I did not even needed to call second time. I was with AHS for years and as per my experience this would have taken weeks and multiple time call to AHS. I am so happy with Choice Warranty service and do not regret that I signed for three service.

The purchase process was easy and the agent was good, now let's see how the follow up service is? I have service through other providers here in Arizona, but they do not have plans available in Oklahoma. This was from a random Google search and this company was well rated.

Tried to contact CHW rep but was never able to make contact to discuss my claim. E-mail and site she wanted me to go to, I was unable to process her request. Called and phone rang for 15 minutes till I hung up. Finally gave up and took your offer which I did not totally agree with.

Tech was ON TIME. Knowledgeable of ac unit. Quickly diagnosed issues and resolved my problems. Took time to replace worn wires and made sure unit was Operational before leaving my home. Very courteous and explained why he replaced my capacitor and why my unit had malfunctioned. Highly recommend!

Service done in time without any exception. They replaced the motor and capacitor. Technician was great and knowledgeable. He did the diagnostic in least time. Earlier I have two failure on AC condenser unit. But CHOICE has regretted my claim saying that due to corrosion which I was not agreed upon. Ultimately CHOICE has not done the job.

One technician came out and submitted a report to Choice. Choice then said I had to buy the condenser for $893 plus pay the technician $1200. Then Choice cancelled that technician and sent out another. This time I only had to pay $1300, which I agree with. I should not have to pay for the condenser, even though it was an upgrade, because they did not make the old condenser. All of this delayed repair of my A/C for a week when it was 96 degrees here. Sure made it warm in the house for senior citizens.

I was told to read a section of a contract that was never given to me. Your company said it would repair problem when needed. If, there is not a clear agreement of your service, then it means I have not been given correct info. about the plan. I purchase the warranty that is not doing what I have expected. Please send me a contact explaining the reasons some things are not covered. I am very disappointed, because I thought, I have something in place would be there for me, if needed. That's what your AD and company states. Please help me.

The sales person for Choice Warranty lied about the coverage of Freon. He said it was fully covered. It was not. I asked him when I talk to him about this specific issue. Because my air conditioning is older. I changed companies to Choice because he specifically said it was covered.

The techcian was just fine, but the response to our problem was not acceptable. Called on Tuesday AM because our heat wasn't working. Got an email the next day that the technician would be out SATURDAY! Got on your company's website and sent a message that four days without heat was not acceptable. Your response? Crickets. The silence was deafening.

When I started having cooling problems I called Choice Home Warranty right away. Literally the next day I was informed which company would help me. The technician came on time and determined that the cooling system had to be replaced because it was very old and it was impossible to find replacement parts for it. The technician notified Choice Home Warranty and the company agreed to pay for a new cooling system the very next day. And it was all done in the shortest possible time and in a highly professional manner without any delays. I am very grateful to Choice Home Warranty.

I immediately answered your email and paid you $595. He said the parts will be ordered that day. I received another email saying the parts group were ordered. A call back two days later parts not ordered. We live in Texas 95 9798° heat. I’m upset that this hasn’t been done in a more timely manner. Finally the technician called me yesterday after I called him numerous times and said he had all the parts except one and he will try to get it and come on Monday the 23rd we’ll see if he comes and shows up.

Technician was good. The follow up and get my replacement from you is too slow. The tech was here in March and I still gone have the gift card to Lowe's to get the replacement. HELP! I need the microwave.

The worker was on time and very polite. He went thru the freezer with his items to figure out why it doesn't make ice or shoot ice down the schute. After all the estimating he found out he could not get the parts to fix.

The company dispatched for repair of my washer was on time, professional and knowledgeable. The problem was minor, yet the technician explained the cause to me with clarity and tested the washer to ensure the unit was in working order before leaving.

Tech came out and fixed the bottom glass on our oven door. Was pleasant and knowledgeable. We’ve had CHW come out before. Your tech are always thorough respectful and easy to communicate with. They seem to know answers to any and all questions. And in frustrating circumstances they are always professional.

CHW's database of vendors that specializes on pools is very limited. We filed a claim on April 2022, and to date none of the vendor that applied do not specialize on pools. The vendors that do specialize left CHW as apparently they do not pay well or on time. So far I am highly dissatisfied that we may move to another company.

Updated on 05/25/2022: I had made a on-line claim on Sunday and it took up to Thursday to come out. I called over 6 times to them to get a answer what's next. They kept telling me they are waiting on the technician to respond back with the reports. The next time I talk to them they say they are reviewing my claim from the technician. The next day they said they have been calling the technician and email him for a report to find out the report. They lied to me just to wait on the technician. Here is Monday. They telling me that they're going to cancel him and set up a new claim to solve my problem. I told them that it's hot and there is a new born living in the home and everyone works from home. It's taking up to 2 weeks to get this done.

I was offered a Lowe's e-gift card to replace my washer. After I received the offer I was told I would have to wait 30 days to receive the card. I tried calling customer service who told me I had to speak to a case manager. My case manager won’t call me back so now I am stuck without a washer for a month.

Anthony seems to be extremely knowledgeable, he recognized the problem within about 2 seconds (I am not lying) and replaced the sensors, and was gone within 15 minutes. GREAT service! Anthony is very friendly but keeps it on a business level. I'd recommend his company to anyone seeking garage door repairs.

Seems response time could be improved and possibly process also. Takes a few days to a week for first response after submitting a claim, then takes a few more days for CHW to authorized and then another week or more for scheduled repairs to be completed.

A more timely response would be great as I have someone in the house who is not well. That being said they have always addressed my issues without any problems. We have always been satisfied with service and their ability to address issues.

I was very pleased with how fast CHW got to the problem but was very upset at how long it took Down South Plumbing to get the part and correct the problem. I was without hot water way too long.

I used another company in my old home for 12 years, but you have a much higher rating. Marshal the rep I spoke with was easy to work with and very knowledgeable. I am looking to an easy time dealing with any issues that arise working with your company.

As I was looking at Choice Home website, a phone call from FL rang, it was Josh calling me from Choice Home Warranty!! I had already decided to purchase a home warranty policy for our home. Josh was very polite and we settled on adding a couple of appliances. Josh ask if anyone in our house was 55 or older, I told him I was 65 & my husband was 68. He discounted the policy a little bit because we are both Srs. I gave him my credit card info and was emailed the policy.

You didn't even cover the leak in the bathroom because there was some superficial rust. So I ended up paying for it myself. Which didn't have rust through the pipe. So what good is this home warranty? I pay a high price for this service and to not pay for a little rust is ridiculous.

I just signed up today May 21 and the customer service person that took my call made me feel welcome and explained all options that I have. I am looking forward to a good relationship for the next three years.

Knowledgeable, prompt, professional service with a smile. Explained all aspects of my problem and the remedies for it. Checked each piece of equipment. Made appropriate recommendations and submitted information to warranty company. Top drawer, first rate operation. Recommend him highly. Hope he does the install for my new system soon. Getting warm here in Georgia for old folks.

Gina was amazing at listening to why I wanted to transfer from another company. She explained the contract, fees, and benefits. She answered all of my questions. She provided me her direct line if I needed anything. She also explained the refer a friend program.

Terry was fantastic and quite intent to answer my every question per my first purchase of a warranty. We are elated to have the peace of mind our purchase provides, and Terry’s attentive care was confirmation we went with the right company!

The Whirlpool tub stopped working. He had to order a part for the breaker and will have to come back and fix the problem. Hopefully, he'll be back next week 05/23/22. I want to thank David ** to thank him for a doing a good job so far.

The tech, Ben I think his name was, that came out to do the job knew what he was doing. Within an hour he had replaced the compressor motor and the AC up and running. Professional and would use them again.

My garbage disposal does not work. I called the repair company Alpha Omega Repair Services and was told he would not come because Choice Home Warranty owes him a lot of money. I paid him the $65 charge. What happens now?

The technician/repair person, worked to accommodate our time schedule. We were very pleased with his timeliness, professionalism, and courtesy. He worked quickly and efficiently to address our problem. We were very pleased that the repair was done without further issue.

The customer service as far as assigning a company to my service issue was great along with the company accepting the job. The only problem I had was reaching the company that did my work after calling on numerous occasions to possibly get an earlier appointment no calls were ever returned. After being out I received a call from the tech who was in my area and I had to turn around and come back home three hours prior to my appointment time they set, other than that the work was great and the technician was very good, knowledgeable, and courteous.

It took quite some time getting the repairman to my house. It was quite some time to get my furnace repaired but it took less time to get my A/C repaired. Thank you. The repairmen were quite professional. The local repairman was very prompt.

I received a thorough explanation of the issues. The repair was done quickly. This tech never stopped even for a second, worked right through lunch, no breaks at all. Although I know very little about the mechanics/electronics he appeared to be very efficient.

Technician came to assess and was efficient and competent. He worked around my busy schedule. He was very polite and helpful. I made a claim and he contacted me the same day. Timothy from Alpha Omega is a super technician!

The spring on my garage door was broken and I could not get out of the house. The technician was very accommodating because the original appointment was set for Monday and he managed to squeeze me in on Friday when I told him my situation. He was timely, courteous and efficient and he fixed the problem.

The customer service is nice, The problem is the technician didn't have any experience with Google Nest thermostat that he did the best he could to figure out what was the problem. Since he was not sure what was he did a temporary fixing adding Freon. The AC worked for a couple hours. I had pay $45 extra for that. Bottom line I called Google and watched a YouTube video and fixed myself!!

A/C Unit will not turn on. Claim filed 5/13/22. Appt was set for 5/18/22. Tech dscvrd chipmunk nest, the critter had chewed wires and fried control board. Claim repair was denied by CHW. We are very disappointed. We need your financial help for some of this claim. A/C Repair fee is now upon us with gas prices and increasing other fees nationwide. Ugh.

My garage door would go up but would not go down. After several unsuccessful attempts to realign the sensor eyes, I submitted a claim to choice. The tech arrived early and completed the job quickly. He was very polite and professional.

Very fast service. Easy to do a claim online. We had our water heater installed within a couple days of calling. And we had a issue with our garage door. Fast service. I would recommend Choice Warranty. Easy to do a claim.

The Choice Home Warranty agent explained the policy coverage and gave me confidence that my family would have good protection. This kind of security will certainly help us especially during these trying times we all find ourselves dealing with. Thank you!

Absolutely horrible! Would not recommend! Nearly impossible to reach. Only the technician was good but he works for another company! The company itself stinks! I could barely understand the customer service person. No one would answer the phone. Eventually they just hung up on you!

I filed a claim by phone regarding replacement of my heating and air conditioning system. I was not happy with the process, because I never spoke to a human being - just recordings. I did not receive a verbal acknowledgement that my claim had been accepted. I tried to call the Choice sales person from whom I purchased the warranty and left several voicemail messages, but he did not return my calls. However, within a day or two, I received an email confirmation that my claim had been received and the company which would do the work was Jordan's Heating and Air Conditioning along with their phone number and the date they would come to my house. I talked to Jason Jordan, he confirmed the appointment and he came to my house at the appointed time.

The service was fast and very nice to tackle the problem and correct it. The serviceman was informative about the problem and solved it. He explained the problem very well. All through the service time They kept calling as to where the serviceman was and he was on time. Thanks.

Turned in issue, got a quick response and appointment made for 48 hrs. later. Electrician who was sent out I believe his name was Chris was knowledgeable and had the problem fixed in a short period of time. This was clearly a great experience from reporting to being repaired.

Dryer not heating. Technician was on time. Very professional and knowledgeable. He was able to replace the part on the the spot. He was able to approval after diagnosed the problem and received approval immediately. I will definitely will used them again.

I was told they would be out on a Tuesday morning from 7am to 11am. They did not show because when I called they said it was scheduled for Wednesday from 7am to 11am. It turned out that the hours are from 8am to 12noon. Repairman came on Wednesday at 830am and now I am waiting for it to be authorized to do the repair. Repairman was very professional and nice and explained everything and that he would be back in about 3 days.

Agent I spoke to today was very patient with me. Took the time to explain program and costs several times and gave me different options. I am older and hard of hearing and he took the time to explain it to me as much as I needed.

After having a legitimate complaint and asking for an appeal the appeal mgr. refused to understand. I was told to get my own contractor which took me three days. The person I spoke with said it only takes 10 minutes to get approved. After 1/2 hour still no approval. Finally almost 2 hours they denied. The mgr argued with me and I told her I was told 10 minutes or less. Nowhere in America do you ask a contractor to stay and wait just under 2 hours. Now I will present my case to the NJ Attorney General. I even told her I would settle for half of the fee.

The tech John who came to evaluate my washer and dryer was excellent. But now I am waiting now 1 1/2 hours and still no electrician has come at the time they said to fix, I have waited 2 other times over an HR and it's been a no show each time and they reschedule and now 3x not come, HELP! I had to take a baby dog and baby supplies from my job as nanny to go to my house in next town for no shows, really frustrating.

I am writing to let you know when I searched Home Warranty companies on-line it was not expected, that I would encounter a pleasant well versed young man with not only plenty of information about his company. But he was willing to listen to all of the issues I had with my previous company. He was helpful in helping me resolve any possible future issues. His name is Aaron. The most pleasant young man I have encountered in a long time.

Was looking for a new company due to the one I had is ridiculous. Super friendly, helpful staff. Quick and easy. Could understand the person on the phone. He helped with a discount even to start. Fees are better and more affordable.

Very pleasant conversation in speaking to Shawn **. Well informed and answered all of our questions we had. We have visited several companies and feel this one more informative than others and pricing reasonable. We liked the idea of being able to keep this and or transfer if you sell your home.

I had to call again for the same service after few months. The person sent the first time was a scammer. We were beyond the 30 days window after discovering the scam. We still had to pay the $65 fee for a visit. The company should stand behind the people it sends. Not everything is visible within 30 days. Hopefully this time it goes good.

The service request are very easy to submit by phone or via the web. The technicians are very professional and have resolved my issues very quickly. It’s nice to have the peace of mind that my home is covered with this warranty.

My central air conditioner wasn't cooling but the technician was very polite and professional and he got it all working and I thank him very much. He was very knowledgeable in his profession and would highly recommend him to other customers.

The service provided by ECA Ductworks, Idris ** was excellent. He was skilled, professional and resolved all our air conditioning problems without delay. He took the time to explain what was wrong and give us maintenance tips. I would highly recommend this company and Mr. **. Our air conditioning is now working at optimum efficiency.

Technician that did the work was great, my problem is that it takes too long for Choice to get a repair person out to fix the problem. It appears most of the repair people are not located in Baton Rouge.

The technician was very courteous and professional. He performed an excellent analysis and replaced the ice maker in our Samsung refrigerator. He also performed a complete maintenance and cleaning of the compressor and all components. I would highly recommend Choice Home Warranty.

I bought their 6 year plan up front in my new house, had an issue with my AC unit and it took them almost 3 days to send someone out. It was working but hardly blowing at all. The tech they sent it left the unit pulled apart, first claimed it was just low on coolant and when pressured on why that would result in poor airflow he didn't answer. Then he claimed the system had a block again. Everything was coming out cold. It just had poor airflow.

Air conditioner repair: called on Monday, no service until Thursday…Florida…hot. Due to Medical issues, husband with stroke and son in home dialysis, needed repair asap. When I signed up was told no wait on air conditioner or refrigerator repairs. Service man very nice…

The tech was polite, knowledgeable and very efficient. Gave me advice for avoiding the problem in the future, which I will discuss with my son, who will be moving in with me at the end of the month. I am so glad I switched to Choice - I will definitely recommend them!

Although I had issues submitting the claim online, I was able to call and place a claim over the phone and Choice was responded promptly. They set us up with a technician and we were able to schedule service to be complete the very next day. The technician arrived in the scheduled timeframe and was able to fix our issue. Would highly recommend.

We had our House AC go out.. We used the WEB portal to file the claim.. In less than 24 hours the appointment was made to get it checked. The fella came out, and out the problem quick and fixed the issue.

Tech that came out was great. Quick and thorough response. Choice responded and again failed to repair or replace system without huge exclusions. I emailed my questions and have not heard back after three days. Unit is inop and they won’t answer my questions. I will not be renewing my two plans.

The technician who came to our home was knowledgeable and efficient. He was careful to keep our home clean, wearing shoe coverings and cleaning up as he worked. We are waiting for his return to complete the repair once the needed part is acquired.

Fixed the issue, returned everything to the condition he found it in to begin with.

The tech that came out said there is no other option but to replace the unit. Choice denied the claim as always on my 2 policies. I feel that Choice is a waste of time and money over the last 4 years or more that I have held the 2 policies.

Initially, it took more than a week to get the initial service call. The issue was identified and within two hours I approved repairs with an additional cost to me of $650. After that, nothing!! It’s been two and a half weeks with no AC, despite my repeated messages and phone calls. I cannot at this point recommend Choice and am considering requesting a refund if my fees paid and hiring my own contractor. This is simply unacceptable service.

Our technician asked questions before he came so he could have the correct supplies. He explained what the problem was and how he was going to fix it. He was on time and cleaned up. He was very professional, knowledgeable and shared his contact info. I would highly recommend Carlson Home Appliance.

This is the 2nd time Jorge from JLA Express has to come our home to diagnosis our HVAC. He is very professional, Knowledgeable, & keeps his commitments. Jorge takes the time to explain system operation & the root cause of failure. His communication skills with customers is excellent. I'm soo glad he's part of the Choice Home Warranty team!!!

Excellent service. Fast and best in class. Really happy with this warranty. They have always supported and helped me out. Also the process request is really easy through the online portal and in a few hours, I got a feedback.

I set up an appointment for between 11 am - 3 pm. Get a call saying the tech won’t be there until between 3:30p and 5p. The company stated my appointment time I set was just to hold a spot. Luckily the tech showed up around 3p and it was a quick fix. I was able to leave for work on time.

It was easy to make a claim. However, the email sent confirmation was not complete with service company. Technician didn’t come as scheduled. No communication now that technician has to come back out. I must call Choice & see what the problem is. This is important because it is my kitchen sink with the problem. I am unable to use my dishwasher as well.

It has been two weeks waiting on my conditioner to be repaired. A week with 90-degree heat. I am 77 years old and feel like I have been taken. Just because I’m old doesn’t mean I am not important. I will pass this on to my friends.

Technician was great once he finally got here. It took 4 days for them to show up while we had no hot water. We scheduled for Tuesday, it got switched to Wednesday and it got switched to Thursday. They had a truck breakdown. The other thing that kind of upset us...first call they wanted to make sure we had $60 and that we had to pay before or when technician got here. We stated we would pay when he got here. They were pushing for us to pay before they got here....just didn't seem right.

The claim was handled via internet quickly and the Tech. came to the house the same afternoon. He diagnosed the problem, basically blower motor froze up and heat exchanger has cracks in it. Furnace needs replacement. He was very professional and explained everything regarding his findings. He worked with Choice Home Warranty to resolve the problem. Now waiting for the new furnace to be installed.

First claim! Thank God we had Choice! Not sure how much it would cost. All we had to pay was the service fee. The technician they sent out was amazing. One time and so knowledgeable. Wish we had known about Choice a long time ago.

After a terrible experience with another A/C tech that the Home Warranty company sent us, Carlos from Boricua A/C was fantastic. He took control of the situation, very knowledgeable and gave us great service. Our HVAC system is working now ready for our hot Texas summers.

Derek from Low Country Mechanical was extremely professional and thorough. He did a great job and I would definitely recommend him to anyone in need of HVAC repairs. The appointment was made on a timely basis and he showed up during the hours he said he would.

Whenever our air goes out they send someone out to handle the situation so we won’t be uncomfortable. It’s usually in the next day and the tech is on point. For that we are grateful. We in the same tug and it gets hot here. So with that said Choice comes through.

The tech from Texas A/C and Heat fixed A/C problem and very good in analyzing the problem. The tech came on time also scheduled next day from CHOICE Home Warranty and fixed in 48 hours. The tech explained the problem.

Dan with Beacon Garage Door came and quickly diagnosed our problem. He had the item in stock we needed. He returned with a coworker and they had our garage functioning like new within a couple hours. Repair was completed that day. Great service!

of our property. Gave us his card their out of casa grande which is our nearest city. Very happy thus far.

Spoke with Brandon and he was very knowledgeable and provided excellent customer service! All questions were answered and Brandon was patient with me. He made me feel confident that I was purchasing the best home warranty service. It's hard to come across good customer service. It's good to know there are people who are willing to provide it.

I love Choice Home Warranty because they are professional the way they handle the phone; and getting you to the right department that you need. Would definitely recommend this company to everyone that I know. They are truly a very professional company.

Loved how easy it was to call CHW and file a claim. Sure am glad to have the plan and have home warranty, for all my appliances. I only hope that you can fix my washer and I am looking forward to seeing if it can be fixed.

Needed to do a new claim. The person who helped was so nice and helped with my new claim. Very happy with the customer service. Kudos to the person I was talking to.. Hope y’all can retrieve the call me see who it was.

I am satisfied with your decision to replace microwave with a coupon to Lowes for $191.00. You only took a couple days to make decision which was great! Not satisfied that it will take 30 days to process. Have you tried to go 30 days without microwave.?

Had Choice Home Warranty (CHW) for several years in the past, and decided to return to CHW. CHW was often very responsive and satisfied all but one of our requests for services. I would recommend CHW to family and friends.

Kevin came to our home assessed the issue one day and the very next day came back and completed the work. Absolutely professional, no mess, quickly did the repair and very knowledgeable. He was very honest and informed us of the problem.

The technician was on time and diagnosed the problem. Then Choice said that it was not covered since the A/C was still under warranty. After paying another company yet another service charge I find out that ONLY the part is covered, NOT the labor. Why doesn't Choice know this?

My Air Conditioning System went out. l called Choice Warranty because l have a Home warranty with them. After l spoke with them they assigned a Air Technician to repair my system within a Hour. The Technician contacted arrived at my Home 45 minutes later checking and Repairing the System. He contacted Choice Warranty and They Approved the Repair work. Now that's Really Fast. l had a Home Repair warranty before and it Took them more than 2 to 3 days to send someone out to fix my appliances. I'm Truly Glad that l Selected Choice Warranty as my Home Warranty Company. l Would Recommend Choice Warranty. They are the Best.

I am very happy to do a survey about my experience with Choice Home Warranty. I spoke to Maurice ** and he was excellent! He knew and answered every question that I had and was very nice and eager to help me with everything that I needed. He is an asset to the company. I honestly can’t say enough good about him. But so far Choice has outdone my other home warranty company and I’ve only had them for a few hours now. Thank You!

The representative was very pleasant and helpful. My only complaint is that he told me he was going to be my account representative and that I could contact him any time with questions or if I needed help with a claim. But he never gave me his name and contact information in writing. All I have is the general team number

Very timely response in all areas, courteous, efficient, no problems connecting with service provider, kept up to date from beginning to end. No problems. Recommend to anyone seeking home warranty. Really saved money at this end of paying 85.00 as opposed to 385.00. Have had this policy for a while so it will take more than one time recoup what have paid out in premium but if something major happens I sure it will more than pay for it

I reported my issue to Choice Home Warranty, and the next day the local repairman was at my home. The repairman diagnosed my problem and reported it to Choice. That was on a Friday. On Monday, Choice informed me that my repair had been approved and that I should contact the repairman, which I did. the repairman ordered the part for my washing machine and came out on Wednesday and repaired my machine. It is working wonderfully now. All in all, it was a very pleasant experience, and Choice did exactly what they represented when I first purchased the home warranty. I am very pleased.

The Technician, Jeff **, was extremely knowledgeable. He provided Great service. Thanks for sending J & S Heating, Cooling, and Refrigeration. We would highly recommend them to others. They were efficient, friendly, cared about our concern, and punctual. They quickly knew what the problem was and made the repair.

I received a call while getting a quote online and had everything set up in minutes. Amy was very helpful and professional while explaining my options and answering my questions. Looking forward to working with them in the future! Would recommend to others looking to cover their investment.

Seems to be consistent with other home warranty entities, looking to protect home owner property. It is ok considering everything is not brand new and do not expect it to be replaced with brand new. It does what it says. Wilma F.

Hello. I have an air compressor that needs to be replaced. The company approved it to be replaced. I’m still waiting to find out how long it will take. It is hot heat in New Orleans and my home is very hot. Otherwise I’m just waiting.

After seeing all the BBB had to say I decided to cancel. What an incredible pain it has been just trying to talk to someone at your lousy customer service line. I have 30 days to cancel my policy. Not 30 days on hold or to be hung up on every time I mention canceling my policy. Now I can see why you have so many complaints.

Looks like they are trained to deny any claim, my bathroom was making big knocking sound and one light fixture screwed on plastic hub just gave up, electrician came took pic. Send to Choice. Was told there's physical damage like I broke myself. Was robbed for $125 for two claims, in 5 mins. If you don't maintain it's not covered. If you do it's physical damage.

Called tech. Came out. Very nice man, knew his job. Replaced the ice maker, noticed a bare wire, call to get authorization to replace door, informed us it was not covered. Ice maker is still doing the same thing. Freezing up and not dispensing ice, Not a happy person.

New member, encountered a Manager Daniel with very efficient, knowledgeable, problem solving issues, etc.... I commended him. I wish more manager like him, not wasting time, direct to the point. My issue was solve in a few minutes, and very clear. Effective result that satisfied customer. As a new member I will recommend Choice Home Warranty to anybody.

I feel they responded fast to come check out need, the serviceman was topnotch, very nice, informative and gave me great information. Also punctual. Even though we are still working on getting parts in I feel they are doing a great job.

So far so good. Will only know when the need arises and request fulfilled. Have not had the need for any type of service yet. In the past and hopefully in the future I have only had good services from this compANY TO DATE.

Hi, Sunny called and explained the coverage and benefits. I took my time to decide and called him back 30 mins later. He was very clear and confident in responding to my questions. CHW has plans that work really well for most common household issues. I have had sticker shock getting many things fixed. Charges with other providers are often $$ for visit and inspection, then another $$$ to fix, and eventually you realize the part only costs $ and you've paid 3x more! Won't have those surprises with CHW!

My 6 year old cooktop just cracked over the turbo burner. I called Choice Warranty in hopes of getting a live person, but the recording said it would be a long wait, and it would be easier to go online. I went to the website. I must say that it was very easy to get on, as only your email and policy number is required. I answered a few pertinent questions. The next thing I knew, I received a text for a date for the repair company to come to my home in five days, which is fine...not an emergency. I found Choice Warranty's website very easy to use. So it's still early, but fingers crossed, I'm hoping the rest of it will go as smoothly. Waiting to see how the rest of it will go.

Updated on 05/21/2022: I just paid for a 3 year extension and I am going to be cancelling it. I have had this warranty for at least 3 years, first time I've had to use it and greatly disappointed. The salesman I spoke to was lovely. My various customer service interactions, not so much. One call was disconnected by the agent somehow, do you think I got a call back? No. I had to call back and sit on hold for another 15+ minutes. The agents are very transactional and offer no emotion or customer service skills. I asked one agent if the call got disconnected for some reason, would she call me back. The response "I'll try to". WHAT??? Not impressed with any of my interactions.

I have placed 2 claims so far and they took care of the problem within 5 days. Even though the customer service at one time were rude to me now they have improved their skills and I hope to continue doing business with them. 5 stars for their improvement.

What an excellent experience. I called to request a service, the CHW tech was super polite and asked exactly the right questions. She promised a callback from the local contractor within 4-24 hours. The local contractor (Ken's Heating and Air) called in 3 hours and set up a time window for a visit that day. The technician called to ask if it was OK to come a little early. Tech was extremely polite and clearly competent and he diagnosed the issue, confirmed approval with CHW and then did the repair, no muss, no fuss. Very professional encounter at each turn. Well done!

I filed a claim for kitchen disposal not working. CHW appointed someone to come over within 48h. Plumber visited. Performed. Fixed. Also, CHW sends out an email once they assign someone with a contact number. We could call directly as well if we have to reschedule etc. Good Job. Thanks.

Technician that was sent out was courteous and friendly and very knowledgeable, he fix my range issues. The appointment time set for my appointment was fair and accurate. I didn’t have to guess about what was going on. This was very stress free.

I Brenda ** was very please with the service provided for my air condition, would recommend their service to other. Very friendly, well respected, timely manner. Had me back up and cooled. Also explained what was the problem was and how they would proceed to fix it.

Very satisfied with how smooth and easy everything was. Very user friendly app then a follow up phone call and email. Technician was very knowledgeable and friendly. So glad we switched to Choice! Will definitely recommend to family and friends.

Moes Mechanics LLC did an excellent job. He was backed up with jobs that were complicated all day and he was tired, Hungry and it was close to 9 pm. However, he called in advance, ensured it was ok to still come and explained he didn’t want to cancel on us and that the day's jobs had been complicated. He wanted to provide excellent service for all appointments scheduled. He took the time to really look at the issue, he was informative, helpful and sent us a picture of our AC unit so we could see the issue clearly. Straight, no lies, he broke it down for us plainly. He was courteous, wore shoe covers and a mask, explained everything he was doing and asked permission while moving around in our house to get his work done. Great and efficient service. Would definitely hire him again!

Scheduling the appointment took a bit longer than desired because the company first assigned to the job was not really in close proximity to the property. A second company was assigned the claim that was knowledgeable and able to help with processing the request for repair. Choice processed the claim with ease this time.

The blower motor in my furnace went out. I called Choice home warranty and filed a claim. They sent a technician to my home to diagnose the problem. The technician was great! Very knowledgeable and professional. I highly recommend him. My issue will be solved as soon as the new parts arrive. The best part is, that this only cost me $75 for the service call! Saved me lots of money!

He was communicative, prompt and friendly. Called before arrival to give me a heads-up. Arrived on time, got right to work and showed me the problem and a future solution to our issue, then also answered a few additional questions not related to my disposal. I'd recommend Kevin.

I have not had any issues with choice. Whenever something breaks down I file a claim and within 24-72 hours they send someone to my home to fix it immediately. Worth every penny! I will continue to use them for the next home I purchase to ensure I am always covered.

Easy to communicate and process the entire claim. Wish we got more for our Claim/Replacement Amount since our washer couldn’t be replace and now have to get a new one. But understandable overall on the claim and on the amount given of $547 in e-gift card.

A quick response to my inquiry. Had a service tech out that afternoon. Totally surprised me. He was efficient and knew his stuff. Since the fridge needs replaced and you all sent me the amount and I agreed. I would have given 5 stars but I don't know how long before I get my e-card for Lowe's. This was a very good experience with Choice Warranty thus far. Thank you.

Tech showed up during given time frame. He was very thorough and made necessary repairs. He also checked over the entire system. He gave advise about maintenance and showed how to do it. The tech was very friendly and knowledgeable.

We were offered only $246 for our dishwasher that the tech and Choice both agreed to have replaced. Our exact dishwasher cost $439 and Lowe's charges $149 to install a new dishwasher. We were given less than half of what it's going to cost us to replace our dishwasher. I'm surprised Choice is still in business if they treat every customer this way.

Time will only tell if our unit is fixed. Plumber cleaned out sediment filter, flushed out the tank, cleaned gas line. If this fixes the gas pilot issue from extinguishing I will be extremely happy!! Thank you for sending out the plumber to service our unit!!

Technician had to access the attic to resolve the problem. A leak was draining down into my bedroom closet and damaging my wall. Thanks for quick and efficient service. I am TRULY pleased with the technician and the professional attitude and service rendered.

It is the same issue that I submitted a claim on a few weeks ago. Same issue, the air conditioning tries to come on, but does not and is not cooling. Blame game on whos not following up on us. Technician is blaming CHW. CHW is blaming technician. Need a manager or higher up on this claim! We have had no response and have been without A/C with Austin temps being over a 100 degrees! Inside home is 120. This needs to be addressed ASAP! As a realtor and homeowner service has been awful.

Depending on which visit you are speaking of. Both visits were professional and informative. The diagnosis were as I expected and verified by the conversations thereafter. They went thru all the checks and the results were noted. Good Job guys.

Design was so kind in coming a day earlier than my first appointment. Due to my wife’s illness where she is unable to spend time in extreme heat, and we have been experiencing extreme heat. Design was professional and customer friendly. Within half an hour they had us up and running. I would definitely recommend Design to neighbors and friends. Great Job Design.

Sergio is very courteous, professional, & friendly. He's great. After I purchased an add on to my policy he transferred me to the claims dept. The rep that helped was Gen (?). He was great too! He was very professional & friendly. He made sure that he had all of my information correct. Both of them deserve special recognition for being fantastic employees!!! Thank you!!!

I requested repair of my AC unit that was not operating properly, I was surprised on Tuesday a repairman contacted me advising he was on his way to my home to evaluate my AC system. My previous Home Warranty did not respond to me as quickly. In fact they did not have did not have a technician available or could refer me to, they stated they could provide me with a list of repair companies they don't recommend. I had to pay out of pocket for repair of my AC system after suffering a 116 degree heatwave in July. I cancelled my contract with them and selected Choice. GLAD I DID. Thanks so much for your prompt service. : )

I had a service tech to my house the very next day to check out my A/C problem. The following day it was fixed and A/C running! Prompt service and repair. I am very pleased with Choice Home Warranty and will recommend them to others.

Not happy that some of your contractors don't accept credit cards. In this day and age most people don't keep cash. This is the 2nd claim I have filed. The 1st one didn't take credit cards and the 2nd one doesn't answer the phone so I can ask do they accept credit cards.

I was very pleased with Choice Home Warranty response to my A/C problem. Communication was clear and timely and the service technician that did the repair was friendly and knowledgeable. They saved me the time and headache of doing the repair myself. I'm glad I switched to Choice Home Warranty.

Great job. Turn water line back on. No complaints here. He came in with his mask on and start working. Everything went great. Seem to be a good warranty so far so I’ll stick with them. Praying it there when things break down.

Was given payment plans that work for us. Gave us payment plans and options that may or may not work for us financially. Good to know the company can adjust their contracts for seniors on a fixed income. The salesman was patient and eager to work with us.

As an older homeowner and a veteran (fixed income) I appreciate any and all savings available. However, I haven't experience nor knowledge of history of Choice Home Warranty's customer service other than through commercials and reputation read on the internet. Multiple offers for savings in extending contracts. I purchased a year's contract (upfront). I hope requests for services meet/justify the upfront payment.

Zachary ** from Jade Solutions was very helpful, knowledgeable and completed the job quickly and efficiently. He even removed all the items from the freezer and put them back when he was finished. He answered all my questions, explained what was wrong and how he was going to fix it. He treated me like a valued customer and I appreciated it very much.

Good service. We had a problem with our kitchen sink. They were very courteous when called for service and responded immediately and sent the plumbing company. They sent Unstoppers the plumbing company. Lynn the technician was really responsible and fixed the problem

The technician was friendly, knowledgeable, and thorough. He did a good job explaining his diagnosis and what he was doing to remedy the problem. He seemed competent and skilled and kept the work area clean and left it clean when he left. We would use him again.

Submitted repair claim for fridge ice maker repair /replacement. Three days before we got call from Sears repair. Kinda slow service for Choice & Sears. But we have no other choice but Lowe's extended service which we can't seem to reach by telephone (tried 3 days to no avail).

If this is about the garage door opener then the person installing could not have been any nicer and was very prompt. Would highly recommend him anytime. As for Choice Warranty service, very prompt, however, your disapproval to replace my garage door opener with one equal value was greatly disappointing.

Technician was interested and helpful. Diagnosed the problem which needed 2 parts. He returned as promised and fixed it. Seemed very pleasant and capable!I would recommend American Choice Home Warranty to friends and family.

Absolutely horrible and will be leaving them at the end of my contract. They send crap technicians and never pay. This is the 4th time they have had to come out for my AC. I have only owned my house for barely 3 years. They tried to send out 2 techs for my AC after they denied the first tech's service on this claim, as they have in claims past. They then tried to have me pay a second service fee for an item that had already been diagnosed.

One of our units broke down on Sunday (of course) but a tech was sent out on Monday. He was able to get it working short-term and was back the next day to repair it. No issues, the guy was quick and did a great job!

I see that there is no coverage for the product. It was not due to accident. When we opened the door after coming back from out of country saw that the refrigerator was not closing properly. Saw a piece hanging which fell off. I don’t know how it is called accidental damage and not covered.

My plan states I am only to pay $65 but now you want more and it's taking 2 days to even come to that response for a simple water heater replacement. I am very unhappy and plan to cancel and report you to all agencies if this is not resolved.

So far so good. Everything actual gets serviced, I had a plan with Fixed (they were bought by Cinch) and I never got anything serviced. It took 4 months to get a dryer serviced and with Choice I haven't had any of those issues. So far so good is all I have to say...TH

While our AC was out the temperatures reached 99 degrees. I filed a claim with my Choice Warranty online. Within less than 4 hours I received a response notifying me of the company that would do the repair as well as the date and time the repair would be done. The servicemen that arrived was professional courteous and friendly. He wasted no time in finding the problem and making the necessary repairs. He explained what the problem was and told us exactly what he had to do. The repair was expertly done. We couldn't be happier with the service we received and would recommend the company that did our repair to anyone in need.

This the second claim made against this policy. The first was for a compressor failure in a refrigerator and this was for a leaking dryer. We received no help whatsoever. I am so sorry I committed to a 3-year contract. It was a waste of my money.

Top Tier AC tech Froy was a surprise as he contacted me yesterday PM, when he was scheduled for tomorrow, Thurs. Much appreciated because it gets hot here in AZ. He spent the time, contacted Choice for options and got us back up for the time being with added freon. We'll see what happens because he believed there's a larger leak somewhere.

Our technician arrived on schedule and diagnosed the problem we were having with our refrigerator and freezer. Turns out the unit needed a new compressor. It was quite a job, but he installed a new one and now everything works perfectly! Very happy with the result.

Someone came out the next day! Fast service. Did a claim online. Had company come look at our leaking a/c. He had to refer us to a plumber for pipe issues. I got a claim filed and plumber came out the next day also.

All initial claims are very quick. However, service follows-ups can be difficult. No one seems to track outstanding service claims. Customers are left to deal with subcontractors directly. Some contractors are great, and others leave a lot to be desired. I'm still following up on my recent service claim. Parts on backorder. Washer down for almost a month.

It’s been so quick and easy to call you, have you arrange a professional to come quickly, get my problem fixed professionally, and just pay a $75 fee! I am very happy with your service, thank you! I will recommend you!

Recently my tenant had a problem with AC in his house. I was worried because the cost of repairs is not something I could easily cover out of pocket. I had HORRIBLE experience with Landmark Home Warranty in Texas when my AC randomly died, so I was considering not even calling your company to file a claim. And it looks like you guys are covering everything even though my AC is old! I'll definitely be re-upping for another year! I wish you guys did Texas properties too. But for Delaware I'll definitely be covered!

Needed washer tub mounts, denied fix and offered money for a new unit. Only thing concerning in tiny writing says it could take up to 30 days. I have household of 7 and 30 days will not be pretty. Otherwise, everything was expeditious and fair.

Everything was finally resolved with the first issues with plumbing system. Choice Home Warranty took care of the problem. The technician was courteous. Customer service was exceptional and friendly. I will recommend choice home warranty to family and friends. NORVETTE ** WAS VERY HELPFUL AND UNDERSTANDING.

I am very happy with my service, sent in req for my AC not cooling properly. They set up appt with local AC service to come out the next day. Got the problem fixed and covered replacement parts needed. I recommend this warranty service if it continues to go this way!

Our rental property in Atlanta, GA air condition was not cooling well. I put claim for it. Choice Warranty assigned technician to come in at certain time. We changed air filter in air conditioner ourselves and system working OK so we cancelled technician to come in and claim with choice warranty. We still have 6 months warranty time left. We put in claim if we have issue with air conditioner or other products covered under Total choice warranty plan, which we have. Thanks.

Scott was very knowledgeable and quickly assessed the problem I had reported....He cleaned up any water that had spilled onto the floor...He reported the problem to Choice..and now we are waiting on the part to come in to complete the repair...

Technician was good but recommended to replace one of them. We have had no response from you. Unprofessional and unacceptable. He put a temporary fix on it, but your advertising mentions replacement. Am afraid I won't renew or recommend.

Washer not spinning properly / sometimes not at all. Technician was great and would recommend him to anyone any time. Fantastic job all 'round and really nice individual altogether. Arrived well within timeframe provided, thorough-explained and demonstrated what was going on and how it should be fixed - got the parts needed, assisted with moving washer as needed for repair/cleanup around - in other words, fantastic.

Technician was professional and found the issue promptly. Waiting on parts to fix issue. Appointment time was timely. My only issue is I have requested a hard copy of my contract multiple times since my renewal on 14 April and I still do not have it!!!

The last technician was very unprofessional and brought his family with him looks like and it was a horrible experience. The new technician was very professional and went above and beyond to accommodate us. The repairs were completed in a very timely manner as well.

AC specialists that came to our house were courteous, professional and super fast. The company manager that called me was also at the top of his game, and super friendly. 5 Star service, attitude and work! I would highly recommend this company as well as trust what they say...that goes a long way these days.

They always help fast, I am very happy I made the right decision to be a customer for many years of Choice warranty. That's the reason you buy a warranty to be protected in case something happen. I always grateful.

I couldn't believe how quickly I got an appointment for repair. The service man from a reputable company came promptly and ferreted out the problem. Parts have been ordered and it will be 2 weeks before the repair gets made, which is understandable these days. We'll see what happens next!