Choice Home Warranty Reviews

It was easy to make my appointment and as well as cancelling it. My experience was good. The person I talk with was very good at their job. That make me feel good when I call and need help I have someone there who will know what I am talking about.

I've been in customer service most of my life and Ralph ** was exemplary today. He worked with me to explain coverage and get me into the plan that would most benefit me. I really appreciate Ralph and the peace of mind this program allows me.

My policy is coming up for renewal and I find it a complete waste of money and time. I had a pipe that was broke in wall. Choice in their infinite wisdom denied the claim. I had another claim when our dishwasher broke last year. They send enough for a new dishwasher $145. This was a joke. Find a dishwasher for that amount. These guys will not pay claims. It seems like a racket. I am out $65 for each visit. They also seem to send out second rate vendors. I am going to submit the claim again. If it is denied again. I will take to SM to preach to the people about this.

My dryer stopped working and I the response time on my claim was amazing. They had a technician to my house the next day. The technician was professional and thorough. I'm extremely happy with my choice to use Choice Home Warranty.

I appreciate the quick response once I submitted my claim with an appointment with a vendor. I was also appreciative of the plumber you sent. Juan, the plumber that arrived at my house, was so courteous, respectful of my property and explained the issue very well.

A 10 plus year old Hot water heater was leaking. Could not be repaired. The policy contained numerous exclusions. Unit was replaced with personal funds. Will self insure in the future and avoid the hassle of dealing with a vendor. I will not recommend this policy to anyone.

This warranty always look for something to deny claims. Contractors are quitting on them because they get numerous claims and all denied to unverified issues. CHOICE warranty is very hard to get ahold of, they take their time to return phone calls and everything is on their terms no matter what your needs are. I am very dissatisfied with this warranty. Advise not to get it.

My experience was a little confusing. I put in to talk to someone about the settlement and they responded with emails right away. The problem was that I was assigned 3 different case managers so unclear who was handling my claim. Still waiting for the funds to replace. The person I talked to was very kind and helpful. Just waiting on it all to come through.

This company is a complete fraud. I looked at the paperwork very carefully before I paid my money. I had someone come and fix some water stuff in my house and they pointed out that there was a leak. As soon as I put the claim in for that it was denied within seconds. I want my money back. I'm gonna complain to the California insurance board. I'm gonna complain to everybody who knows you guys are criminals.

I made a claim for the repair, and was contacted right away by the plumber to fix my toilet. They came out the next day. They had all the necessary parts on their truck, and fixed it promptly. The plumbers were very nice, and prompt--- the woork they did looks good.

The plumbing company that was sent to assess and fix our issue was quick to diagnose and fix the problem. Always great service. They made sure we were satisfied with the work and CHW also followed up to be sure everything was taken care of.

So far, my experience with EMS Home Services has been good. He came out and diagnosed the problem. Now, we are just waiting for the parts to come in so he (or another associate with EMS) can finish the repair.

Technician arrived right when he was supposed to, assessed the situation I was concerned about, examined the equipment and concluded it was operating properly. He explained that the long time it takes for the water in the rear bathroom to heat up is a function of the distance from the tankless hot water heater not a malfunction of the unit. Technician was friendly and polite.

Sylvanna **. Case Manager is wonderful person, very helpful in helping resolve this situation in just one day. She was very clear with me. Communication was very on point. Can't say much about the people who take down the claims..

When I purchased this warranty agreement, I asked the sales person, Paul **, and he assured me that the policy I purchased would cover appliances that are in my rental property, which is on the same property as my main residence. Very disappointed when dryer needed repair and it was not covered. I used repair service you sent and paid for repairs directly.

I have a problem with CHW not paying certain claims that I feel should be paid. CHW took nearly a month to find an electrician so I'm very dissatisfied and thinking about switching to another company and you raised the fees and you're not doing any better.

Tech contacted me and gave a estimated time of arrival, upon doing so he asked several questions before investing my concern. After his investigation he gave a diagnose and a breakdown of the repair/replacement of part and time frame to obtain such if needed through CHW. After his contact with Choice, he in turn contact me and informed me of the next step and an estimate of date to return to complete the job at hand.

The people that came very polite and helpful, would recommend your company and the one you sent to friends and family. I was very happy with the service I received. The company called me several times to set up appointment

We submitted a request for a service call and within 2 days a serviceman arrived. He checked out our AC unit and quickly diagnosed and repaired the problem. This is the second time this AC company has responded to a problem with our AC. Both times the service was great.

Easy to file a claim via online or I could have done it with a live person. Scheduling of the service was done quickly and seemed to be coordinated with Choice and their preferred service persons. This is the third time in one year requesting these minor services - all were done 100% correct and in a timely fashion. Best Warranty company I have had in 30 years and well worth the peace of mind that there are Pros out there that care - Choice and their contracted service team.

The technicians were polite. Covered their shoes before coming in the house and worked quickly to repair the hot water heater, the vent was clogged with lint and the pilot light would not light. They were done less in than an hour. I would use them again.

Jose, the technician from J&N Heating and Air was extremely pleasant, knowledgeable, professional and above all he explained the problems and solutions associated with my HVAC in terms that I could understand which put my mind at ease. He was also kind enough to speak to my husband on FaceTime and explain everything to him as well. I would highly recommend him and his company as well as Choice Home Warranty. I am so glad that I canceled my membership with American Home Shield and become a member of Choice Home Warranty. I feel good about being a member and I highly recommend this company for any homeowner who needs a reputable home warranty company.

The technician deserves 5 stars, he was courteous and punctual. He provided us with fast and reliable service. However, Choice Warranty is a horrible home warranty the company never fixes issues found in homes. The reliability of the company to cover any of the items in your home is nil Choice Warranty will find a loophole to get out of covering any expenses but will collect insurance payments offering promises they do not have the intention of ever fulfilling.

Technician was very courteous very nice and very knowledgeable got me up and running in a matter of a half an hour.. The whole process through Choice Home Warranty was easy to deal with. One phone call I had somebody out within 24 hours.

Service was good. The issue that I had was resolved. Appointment could have been made earlier than waiting for a week or so. My claim was quickly approved for replacement of fan and that was installed quickly as well, only the initial appointment took some time.

B&A HVAC are ready great. Our tech was very professional and polite. They have worked for us before and I could not be more satisfied with their work, great company. They have serviced our Air conditioners and heating units at several locations,

We were charged two deductibles for the same repair because the first repair didn’t correct the problem. The second repair person was wonderful and since the parts to repair are not even made anymore called the company and agreed we should not have been charged due to the fact that the first diagnosis was bad. Now the company gives us excuses. Different every time we call. First we called and didn’t email then we were 30 days after the repair. Then when we showed the repair date it was that we were 30 days from the first request for repair. But it took over three weeks from the call to get someone to come then order the parts and come back to install! Very unhappy with the attitude of the company.

The tech was on time with the schedule he updated me with, understood what was needed and diagnosed the issue promptly. I enjoyed talking with him, and feel the future repairs still needed for this appliance will be in good hands once they are approved.

Your technician was very informative as well as professional, he explained every little thing that he planned to do ---- and he answered my 10001 question. Although to do NOT usually answer questionnaires or write reviews but l decided to submit my review (in this case) as he was explicit in in mannerisms and professionalism/A++++.

Wow! These guys are excellent. Efficient, sensitive to customer needs, clean, and very professional. Their workmanship is five-star. I would request them for any future plumbing needs. They reflect back very positively on Choice Home Warranty. I would recommend them very highly.

Bert was prompt and flexible with the visit. He was a bit rushed with a person waiting in the car so he did not look at my inside unit but he did recharge refrigerant and system seems to be working fine.

I submitted my claim quickly and easily online with your agent with little wait, and got a call with a scheduled appointment with a technician within hours. I like that! I'm hopeful the repair goes as smoothly as the setup was.

My dishwasher was not working, so I called Choice Warranty and a repairman came to the house did a dynastic examination and quoted a price. Choice Warranty said the dishwasher was too old to repair and gave a dollar amount to be applied toward the purchase of a new dishwasher. Visted: Lowe's, Home Depot and Menard's and no dishwashers in black in any brand available. I decided to order the part and repaired the dishwasher myself. Called Choice and asked that the check be sent to me, since I had repaired the dishwasher. The response from Choice Warranty: "Since the dishwasher is NO LONGER BROKE", I was not entitled to be reimbursed.

Technician arrived during the scheduled time frame and efficient. I would appreciate if scheduling could give a better estimated arrival time. This is my first experience with a home warranty. I had 2 issues: garbage disposal & dishwasher not draining. 2 technicians were dispatched causing me 2 co-pays. I had additional plumbing issues which resulted in a mess while the plumber was there, and it was easier to just pay the plumber to finish than add a new claim and wait for a new plumber, especially since I was on a very tight time frame.

Aaron quoted me a price from the email I received. I asked him about a previous email I received with lower price. He was able to honor that. Then he said he could give me an even lower yearly price and lower on call fee for 3 yrs with 6 mos free! How could I pass it up?

This company will promise you everything to get you in, but as soon you submit any claim they will find hundreds of reasons to decline your coverage. My policy get in effect on April 3rd and next day my cloth dryer got broken. Technician found that belt need to be replaced. CHOICE decline coverage because of preexisting condition. It is absolutely clear that belt token on April 4th.

Jason was polite, answered many questions, and clearly answered them. I hope this policy is all that it says it is. Paying upfront I feel should be broken into several payments. My home is up to snuff, but warranty should give me some peace of mind in my senior years, thank you.

Our service was fantastic! Mike was very efficient! Our garage is back up and running! He arrived within our timeframe. He was very courteous and provided hints for continued maintenance of the door to avoid the need for further maintenance.

When I signed up for coverage by Choice Home warranty, their agent, was very informative, polite and knowledgeable. She, Tammy, was very informative and knowledgeable. I felt very comfortable working with her. She explained everything about the policy in a very clear, understandable manner. It was very easy for me to understand her message in which she described exactly what is included in the policy and what is included in the policy. I felt very comfortable working with Tammy.

Michael ** was very knowledgeable about your service and convinced me to sign up. I feel a bit relieved by doing so. At first I was a bit Leary about doing this but Michael was so good about alleviating my fears by answering all my questions until I felt very safe by joining your company.

The work done has only slightly improved the operation of the dryer. Also, the techs left somewhat of a mess and didn't tell us. I discovered it afterwards. It still takes too long for clothes to dry. Perhaps the dryer needs to be replaced.

My agent was Sergio ** and he was very polite and knowledgeable, explained everything to me where I could understand, he also was not pushy to make the sale. I will be recommending Choice home warranty to all my neighbors. Thanks, Gene

Adam was most helpful in making the selection for the policy for our home. I recommend the company. The policy covers everything we need for covered our home in Cathedral City, California in which we have lived for over four years.

CHW Denied claim for half reimbursement for Freon replacement citing (not under normal wear). A/C unit over 15 years old. Out of pocket expense of $300.00 incurred. Leaks are leaks regardless of reason or season. Several occasions had to schedule, pay, and be reimbursed by CHW.

Mr. Mark ** was exceptionally accommodating and highly knowledgeable on warranty plans. Also the Military Senior's discount of 6 years and rates locked in for life!!! I did my research and also appreciate the fact that you are rated #1 in the industry.

Agent was very friendly & knowledgeable. Not only did he know his product well, he was also very knowledgeable of competitor's products and the pitfalls in their their service. I had just purchased a policy from your competitor. After this agent pointed out the pitfalls in the competitor, I reread their contract and compared to Choice. Choice Home Warranty wins...hands down.

Choice Home Warranty has been the best in providing the best response time for my needed repairs/service to my household items. Whether it has been Air Conditioner, heating or appliance repairs, Choice has always sent out the very best technicians. I would highly recommend Choice to everyone that’s in need of a great and trusting home warranty company.

This is the second time I've been scheduled with a service tech who didn't show up for our scheduled time window or didn't call on two separate claims. The first tech ended up showing several hours later that evening after the appointment window, with legitimate reason why, also had a ride waiting for him, didn't do any work, told me what I can do and go buy things. I was disappointed, and upset I had to pay him, and he still never showed up to finish the job. I had to cancel after a month passed.

Serviceman came next day after I called C.H.W about my problem. He was polite and knowledgeable with reference to the problem. He checked all the wiring going into the furnace and back to the thermostat. The problem was the thermostat was no good and he replaced it with chw's approvable.

This has been one of the worse and longest 3 months of trying to get help from my home warranty. I have finally went out and bought a new stove/oven without any help from CHW. This space isn't long enough to tell you how bad your warranty is. If not the warrant then it is the help that could care less. I am a Realtor and have sold home warranties since they first came out. This stove was on my own property so I do know how this is supposed to work. I am now told I have to wait 30 days to get a check, I do not want a gift certificate from Lowe's, or would like my entire renewal money back in the form of $450. That will help with what I had to pay for a new stove. I intend to share my experience with my fellow Realtors in the state of Arizona.

The technician was able to come out to fix our refrigerator sooner than scheduled. We were really thankful because I recently had back surgery so not having a fridge meant we had no food in the house & I can’t go out to eat. Thanks so much to the lady that scheduled the appt & the technician. She even followed up with us the next day to make sure it was working.

On 3/27/22, I submitted a claim to Choice Home Warranty to have my HVAC repaired. My heat wasn't working. On 3/28, Poole's Appliance Repairs was awarded the job. On 3/30, the technician arrived and told me that he identified the issue and would order the part for the repair. I paid the $85.00 service repair fee directly to the technician.

Placed claim on website. Within an hour had received a text stating Sears would be out in a week. Would have liked an earlier date but understand shortest in workers. Repairman came had to order 3 parts and setup the next repair date. With the regular refrigerator warranty and Choice payment everything was covered. The only cost to me was the service fee. Very happy to have Choice.

I was surprisingly disappointed with the customer service response to my claim -- I was told by 2 reps they don't respond to emergencies. Oh well. My garage door was stuck in the up position. They kept sending me new vendors to my response and the date for service kept getting pushed out later.

I'm waiting for a repair man to get in touch with me to fix my dishwasher. When the repair man contacts me I'll write another review based on the repair.. I was satisfied with customer service who allowed me to make this repair even though it was 2 days before my coverage started I thank them for that it was a good start.

It didn’t take him very long to diagnose the problem our ice maker was having. Parts had to be ordered though and we are waiting for him to return. He said it should happen in about five days. We should hear from his office very soon,.

First time I used my warranty and it was seamless. Everything was handled promptly and professionally. The tech came, wasted no time, had the part needed with him installed right away. I would recommend Choice Warranty at this point. The website is easy to use.

Throughout my experience with multiple claims on multiple properties under Choice Home Warranties I have come to the conclusion that this is just one big rip-off of the consumer. The contracts are written such that virtually anything that can and does go wrong with appliances and systems is exempted under the warranty, and on the rare occasion that a claim is honored, the payout is a fraction of what a repair or replacement part costs and does not include installation. Claim managers inevitably cite that they can get the part cheaper than what the consumer can, but, they don't provide the parts and don't make their supposed wholesale buying power available to the customer. The items priced out are also not true replacements, but, cheap junk that usually lacks the performance and features of the original item.

Called on 4/8 to enroll a second home for coverage. I only wanted a one year plan. After turning down multiyear plans several times, I was enrolled in a one year plan. When I received the email confirmation the street address and the city on my plan were both wrong. It called back and was transferred to a person who told me to leave a message and no one called me back. I called back a second time and provided the corrected info and was told I would receive a new corrected plan in an email which I never received. My plan in number **. The correct address should be ** Ponte Vedra Beach FL 32082.

Please pull the tape and listen to it. The salesman did not listen to me. He did not have permission to charge my card $549 and I want it refunded right now or I will file a complaint with my bank. The salesman did not listen to us, he wouldn't stop trying to oversell me. I kept saying just the year and he kept talking so I told him over and over, "We do not want your company and we want to shop around" and he kept talking.

Technician arrived on time, pleasant and professional. Knew what he was doing and took time to explain and show me the problem and what was needed to fix it. He filled out all the paperwork that was required along with pictures of the issue.

When I reported my washing machine was making very loud noises the technician reported that it should be replaced. CHW is going to give us a gift card to Lowe's. When the gift card comes in we will go to lowe's and purchase a new washing machine.

The tech actually came out earlier than scheduled, after calling to ask if he could. Very courteous. Thorough. Besides fixing the issue, he cleaned the filters without being asked. Checked the complete air conditioning system and ensured I was happy with the results. I would recommend Mighty Oak Air.

Our washing machine computer went out. Noyes Appliance came on date promised. Diagnosed problem. Replaced the computer next day. Quick-Accurate-pleasant service. I would highly recommend Choice Warranty to anyone who wants to ensure that their home equipment is always in top shape.

I use the website to enter a claim, and have gotten a response usually within a couple hours - even on the weekend. The email received is very specific - time of appointment, name of vendor and contact information. Very happy with how they have handled my claims.

We noticed our air conditioning unit was not putting out enough air in one room. I went on to the website and was quickly able to make a claim. Within 24 hours a technician was calling to schedule an appt. The technician was out a few days later and fixed the problem. I only had to pay the trip charge of $85 as expected. I am so glad I have this warranty plan on our home.

Eric C electric was very efficient and professional. Once they arrived and did a great job. Our only concern was the delay in making the scheduled time and while the technician did call it was after the scheduled appointment window.

When we called Choice Warranty we received same day service. The gentleman was very prompt and nice. He reset the hot water heater first but needed to return the next day to replace a part. If needed I would request him again.

I submitted a claim and Choice responded right away. The contractor wasn't sure how to follow up with Choice but they would keep trying. So the contractor didn't come out right away but when they did they were great. Choice did act quickly though.

Our induction stove with convection oven failed. Replacement cost is somewhere in the range of $3100, yet your company is paying us less than $600, which isn't enough to buy the cheapest range we can rind, with none of the features our old one had. Read the fine print carefully, if you have an appliance failure, you get virtually nothing. Not going to renew the warranty, there are much better ones out there.

The technician Jared came and listened to the problem. He then ran some tests, and diagnosed the issue. He ordered the part needed and made an appointment to return to fix stove after part gets delivered. He is professional and personal.

Within 3 hours of submitting a claim for my electrical breaker a company was dispatched and had the problem fixed! The electrician explained what he needed to do every step of the way and was very courteous. I couldn’t have asked for better service all around. I’m very pleased.

I had one issue with a technician and Choice early on. After explaining what occurred with a choice rep, she sent out another technician who took care of our issue. My home is older so things and with older homes, things go here and there. We've needed to call two more times and those technicians were great.

I filed a claim because my toilet won’t stop running water. First issue is Choice picks a service provider and makes an appointment without checking my (the clients) availability. Second the plumber did not fix the problem and I paid him! Do I have to pay a second time to get the job done right?

I had an inoperative microwave and the CHW referred a technician from Universal Repair. The technician was extremely professional. He quickly diagnosed the problem and expedited the repairs! He made it seem effortless. I was so very much impressed with his workmanship!

I tried to call the tech and they refused to cancel. I told him I did not want someone to show up at my door and I have to pay if my problem was solved. He said to call Choice. I tried calling. Go machines. Tried the web. No success.

The tech who fixed the GE fridge was fast and quieted the noisy fridge that needed a new fan motor. The copay was $85, but it went up from $65. Also, the monthly increased somewhat from $45 to over $50. I did not realize to make this site work you had to have computer science. I saw the lady who graduated from Rutgers on LinkedIn. But compared to Select, you guys ask the manufacturer first. I had a plumbing issue with the bathtub, but that one is very difficult, since the condo was built in 1964.

Technician tested toilet plumbing system and established pipeline needs to be treated with high pressure water. Choice Warranty refused to pay for the hydrojet service, which leaves to be on my own to figure out how to pay for the repair bill. What is the point of having home warranty which refuses to pay for the repair work recommended by your own technician. I still have problem of toilet backing up.

The ceiling light in the living room seemed to be emitting an electrical smell as if there was a short. The technician scoped out the problem which turned out to be a transformer slightly unplugged from my power reclining chair.. He exhibited knowledge and intelligence in troubleshooting my problem and it is resolved.

Had a fridge problem. Took over 4 month to resolve. Payment for replacement was less than half of the cost of 4 year old fridge. Prior to this I was very happy with your service. Try living without a fridge for over 4 months.

Talked with a lady over the phone concerning the approval of my claim and she was very rude to me. And the technician tried to call and get approval and they hung the phone up on him. I have spent too much money into my contract to be talked to like that.

As soon as I receive my money from you I will rate my experience. For now it is unsatisfied. It took 2 weeks to get someone out to fix the problem. Then I had to pay the full amount. Which, by the way was not how I was sold your product.

We were VERY DISAPPOINTED with the decision on the part of CHW to not cover all repairs needed to be done to correct our 'plumbing issues'. According to the repair person, after his conversation with a Choice Rep, he was told that of the items that needed to be repaired, to resolve our issue, that CHW agreed to pay the lessor of the two, which left us with a $300 out of pocket expense. So, this whole plumbing inquiry cost us $385, which we were not happy about AT ALL. I would think that after we had paid our monthly service fee and the visit fee of $85, that CHW should have covered the larger of the two amounts and not the lessor, that is, if the customer was going to be asked to pay for any portion of the repairs. After all of these years, we're not at all happy and it may be time to start shopping for a more reasonable service, one which appreciates us as a customer. As for my rating of 1 star, I would give you a half of a star if I could.

The repair appointment was set up immediately and the assigned plumbing company contacted me before the appointed time and the repair was assessed and done after proper approval and authorization. Thank you very much for your prompt attention and sending very capable repair company.

My sales rep was Ana. She is very knowledgeable and easy to understand. She explained the different options available as related to coverage plans, payment plans and the related discounts as well as the coverage provided and the wait time before coverage.

The tech was very friendly and knowledgeable. He had it fixed in no time. He took the time to show me and explain the problem to me. I would highly recommend them to anyone who has any problems. Once again great service.

It took only one day to schedule and one day to have the service people come out for repair of stove. Very pleased. So far working with Choice Home Warranty has been great and I would recommend to others.

Setting up a warranty repair by email was so easy that I was shocked. Only very few questions on problem and type and brand of appliance. In a couple hours, my appointment and information on the repair company was in my inbox.

This was the first time using Choice and was very disappointed in what they were willing to cover. The tech who came and looked at it was great, but Choice basically totaled this less than two year old LG dishwasher, They offered to pay a mere $246 for a machine that costs a thousand to replace. I appealed and they upped the number, but it only covers 60% of the cost to replace it with the same or equivalent dishwasher! Guess I’ll have to buy the extended warranty on any appliance Choice claims they will cover! Very frustrating!

When she finally got here, she wonderful. She said that we have clog one between our house and septic. We have not been able to flush for at least a week. She said that it should be covered by Choice Warranty. We are still waiting for an reply from the next in line. We were originally turned down for this repair. I sent a request to look again and please call the septic company. She is willing to work with you and explain what needs to be done.

Everyone has been so helpful and super nice. They arrived on time and had everything done in such a short time. They have all been respectful and understood what we needed. That is great with us being older not to be taken advantage of.

The tech that came out was very professional. He knew exactly what the problem was with my furnace. He also thoroughly explain what he was doing to fix my furnace. He also didn’t take all day to correct the problem.

I called about my thermostat because it was not recording true temp. Aircon appeared to be working. I was told this part was part of my system and would be covered and the tech said he would file a claim.. The EMS home services on 3-26-22 determined THERMOSTAT failed and needed new one. Pictures taken for order to be placed. Now claim denied by letter that thank me for choosing Choice to protect me from unexpected repairs. HOW IRONIC. Was told by friend this the way Choice operates, didn't believe. I have paid $1,400 premiums for nothing plus $85 for Ems visit. Thank you Senior citizens group & George Foreman.

My fan in the refrigerator was making noise, He took it apart, and noticed the was loose, he remounted it and now it is quiet. He was prompt, courteous and professional. I will recommend this company again.

Very disappointed about how the case was resolved. Our dishwasher is broken and no longer works. The insurance company said because mineral build up was the cause they would not assist us. In my opinion mineral build up falls under normal wear and tear which they do cover! That being said the insurance company doesn’t actually try to help their paying customer and will do anything to get out of serving you. We will have to buy a new dishwasher out of our own money, despite having insurance that covers it. Very sad in my opinion. On another note the technician that came over was very helpful and kind. He was from Professional Appliance in Louisville, Ky.

I placed claim on 04/09/2022 around 9 AM and I got a call from Choice Home Warranty at 9:22 AM and then email stating Technician would be here Monday 04/11/2022 to check problem out. Thank you for being so efficient. The lady I spoke to on phone was very professional and caring and did a wonderful job communicating with me.

Got right to work and didn't take long to diagnosed the problem to be fixed. Would recommend services by him again. Very detailed in explanation and step by step, orders parts in the spot and makes a return appointment with in a great timeline.

Eddie’s Repair and Maintenance was very professional and resolved our problem. He called ahead to let us know when he would be arriving. This was appreciated so we could could kennel our big dog. I would definitely recommend this company.

The repair person called prior to arriving and was able to fix the washer in a half hour. He was respectful and was able to know quickly what was needed. I would recommend this company again and I would like to say Choice Warranty was quick in responding to my needs.

He was courteous, thorough, knowledgeable. He let me know he would be a little later than on email or text I received. He was very nice when we talked on phone. Clearly he was familiar with the model fridge I have, did not rush through things. Appeared to be thorough and I was completely satisfied with his visit.

Choice Warranty could not find a plumber, so I called one and he was able to come that same day. He carefully looked at the set up and said it was working correctly and didn't need to be replaced. It has rained 12 days in a row, so that was the reason it was running constantly. I gave him a check for $130 for the service, which was worth it because it calmed my worry about the basement possibly flooding.

Choice Home Warranty provided excellent customer for a recent repair. When it was determined the refrigerator could not be repaired. Choice Home Warranty immediately initiated a fair market monetary amount which will go towards the purchase of a new refrigerator. Very happy with Choice Home Warranty!

We just renewed our contract. We feel that the protection we had for the past 5 years was well worth the cost. We had 3 service calls during this time and and each time the calls were completed in a timely and efficient way. We would recommend Choice Home Warranty to our friends.

My sister referred me. Great price and great experience. Customer Service was knowledgeable and helpful. Salesman went over entire warranty. Gave me several different options and pricing. Customer service contacted me after I purchased to make sure I received my warranty and to make sure I was satisfied.

My technician that came to look at the heat pump unit and its issue was excellent. He realized the problem and was able to determine how to fix it. My claim was denied...Possibly because the date of manufacturing of heater pump was not entered correctly by technician....which is typed on the manufacturer's label on the unit. I am frustrated that Choice did not contact me personally since this is the second issue with this heat pump and they have the original manufacturer's info and never questioned what was submitted this time. The heat pump is over 4.5 years and the parts are "not covered," under the manufacturer. This was a very disappointing process with Choice.

Choice makes it easy to create a work order and they are good with email communication. I've had two service calls on my refrigerator with them and they resolved the two issues. I recommended Choice as a home warranty service provider.

They make determinations and deny claims without having all the facts. Even the service provider that came to the house was amazed at the denial. Most recently they told me my Moen cartridge is covered by the manufacturer's warranty. It is not. It is more than 5 years old, I am not the original purchaser and I do not have the receipt. These 3 things are necessary to be covered by Moen. I guess it’s just easier to say no and hope I will go away. DO NOT PURCHASE A WARRANTY FROM THIS COMPANY.

I filed this claim with CHW on 3/27/22, as I had been without hot water for more than a day. Restarting the water heater had no effect. My age will be 80 this coming July which makes time very meaningful to me. My children came from California to help me as my wife had passed the previous week, but in regard to getting hot water, it was to no avail, subsequently filing a claim to have the hot water tank fixed. I also had a gas leak in which I shut off the gas and called Southwest gas.

Choice Home Warranty is the best. Am happy to have this CHW as my warranty. I highly recommend Choice home warranty. Customer service is awesome and the company they sent to fix my garage door made it in time. Thanks again for being there for me

Not happy with the current experience with trying to get my a/c problem fixed. Your company sent me a pat answer to a very common problem so I guess everyone who buys your warranty, and having the same problem doesn't get any payback either. You guys should be ashamed. What the hell is NORMAL WEAR AND TEAR?

2 toilets needed repair. Technician was timely. Professional. Knew what to do immediately. Had all items needed for job. Would recommend. From time I called Choice to finish, everything was done as requested. Good communication throughout process.

Service was good. Technician was friendly and knowledgeable, he did his job quickly and was on his way. Reporting to Choice Home over the phone was convenient and easy. It took several days for an appointment but luckily it was a bathroom repair and I have more than one bathroom.

I’m very happy with Choice Home Warranty. I hear nightmare stories from friends and family who’ve signed on with other companies. CHW is all that it says it is and I will continue to recommend your services to others. Thank you.

Jim was very friendly and informative during his visit regarding the status of our ice maker. He was on top of things and handled his duties promptly. Service couldn't have been better! He ordered the necessary part and We scheduled a follow-up appointment. We received the part needed, now awaiting him to return to install and finish the job. Thank you!

The staff at Choice Warranty are wonderful. One of the policies I have an issue with scheduling appointments without ensuring that dates and times are appropriate for the customer. Requiring more than one visit for the same issue. You should not have to pay twice for the same issue within 90 days of service with the same exact problem because the part is defective.

I called Choice Home Warranty and signed up for service. After I hung up, I read many of the reviews on this site and BBB. After reading a lot of unhappy customers, I decided to immediately cancel. This is when the ** started to fly. I spoke to the same salesperson who I originally spoke with. He notified me that they have the best ratings on other sites along with having the former AIG president as their CEO and over 5 million customers. I notified him that after reading all the bad reviews, I notified him that I didn't want to deal with garbage and possibly denied claims. He kept pushing the hard sale but I notified him to quit it and cancel the policy. He places me on hold and notifies me the cancelation department was closed. He told me to call back tomorrow.

It took one week to get a Tech to my home, after postponing for 2 additional days he was 2 hours later than the promised time, which was between 11 and 3. Once he arrived the fix was done quickly. Hopefully it will last.

I was very satisfied with my phone call and the way everything was explained to me. I am happy that I went with your company. I would recommend your warranty to my friends and neighbors. Also, the people that I spoke with were very nice and thorough with me.

Call, made repair request on Tuesday. Fixed on Friday. Only paid the $75.00 service fee. Small electrical part he has with him. Paid by credit card on phone. Fast and easy to take care of. Much better than previous home warranty.

The Water Heater was discovered "leaking" in the Garage... A CALL to CHW was placed by ME after being informed of the situation by my daughter... The Plumbing Co contacted my daughter FOR a convenient time to "evaluate" the problem... Upon arrival, the Plumber was polite, very informative AND thorough... I just received Notification that the Water Heater "replacement" w/installation necessities HAVE BEEN Ordered!...

Brandon ** was thorough, informative, and congenial in answering the many questions my husband and I posed. He was quick to send information as promised and was not high pressured about the purchase. Brandon was patient and accommodating during the entire interaction. Thanks Brandon!

Representative was professional and personable. I am excited and feel relieved that my home is now under warranty. I will recommend your company to others. I was really pleased with response time and speed of applying and registering for the policy

Place order on line and scheduled for the next day. Technician was timely, and work was completed in one hour or so. ReKey Service was great for one day after taking ownership of the property. GREAT Service, thanks.

The plumber was very efficient, he called the day before to let me know what time to expect me. He called the morning of the appointment to let me know he was on his way. He explained everything to me and made the necessary repairs and was on his way. He was very friendly.

My microwave got broken. The technician came and did the assessment and he told me I was going to get an email with the resolution. I got the email and it says that I’m going to get a card for $191 when the microwave costs $419.

We are still in the process of trying to get this taken care of. When the technician sent in his report whoever read it miss read it as a bathtub instead of a dishwasher. They sent me an email and said that bathtubs are not covered. I am supposed to be getting information from someone else so that I can explain the situation but as of yet have not heard back from anyone. I really can’t write my experience until I talk to someone else and get it settled.

Working with this business was awful. A majority of the people sent to repair things did not do it correctly and/or did not arrive when they said they would. We spent months in freezing temperatures waiting for our heating to be fixed due to miscommunication within the company and problems with the repair people. Finally--after we stopped our contract--I am receiving daily calls from solicitors asking for us to return. I rarely write reviews, but really wish someone had told me this before dealing with this business. I highly recommend considering another home warranty company.

My claim was assigned to Two Anchors Plumbing. I received an email stating the date and time they would come to my house. Two Anchors arrived on time. They were very professional and had all the parts necessary to replace the water valve on their truck.

There seemed to be miscommunication between Choice Home Warranty and the first vendor assigned. Vendor didn't show up and said I didn't have an appointment when I called the next day. Another different vendor was assigned, arrived, and completed the work satisfactorily.

Maurice ** was very informative and helpful to get my new home warranty plan in effect. I was not satisfied with my former plan and saw the high ratings for Choice. So I chose Choice based on the coverage and price.

I sent 2 emails about a month ago about adding coverage of a stand alone freezer...As of this day...no reply...Also I have received 2 emails telling me I have a service call on in the morning...Well that service call was almost 2 weeks ago so I would appreciate it if y'all would STOP emailing me..

Best quote from any other provider. And best price. Spokesman was polite and gave great info for my needs as well as best price for the service offered as well as best coverage options. Answered all of my questions very prompt and well understood.

AC line freezing up and not blowing cold air out through the vents. Outside exhaust fan was blowing cold air. Tech that came out explained the process and was very professional. He accessed the situation and made the diagnosis as he followed up with the extended warranty for the additional parts and labor that was going to be needed. New appointment was already set and email sent.

The repair to my microwave was too expensive so I was told the good news "We will replace your microwave". Unfortunately the amount of money that I am to receive to replace the microwave is not even close to the amount of money it will cost me to replace it.

You need to get technicians that are closer not from the other side of the state. He was good and did a good job however we have to have our electrician to finish the install. He could not get it to work.

The technician was excellent. By you refusing to repair the unit, I would never recommend your company to anyone. You claim the breakdown was not normal wear. Well I certainly didn't go into the unit and break it. I'm very disappointed.

The website is extremely user-unfriendly. It is impossible to speak with a human, and the robot does not respond to specific items. Hours of operation, times when it is possible to speak with an actual human, should be included in the automatic answer when a patron calls. This would allow the policyholder to call back at a time when it is possible to state concerns.

The claim was to verify that the A/C unit's compressor was not working (found during spring checkup). The CHW Technician told me that the unit was working and that it should be checked again once the temperature rises to >80 degrees.

Woke up to a broken hot water heater at 6:00 a.m. in the morning. By 11:00 a.m. they had a plumber here checking it out. Need new hot water heater approved within 2 hours. Now it's less than 24 hours away and still haven't got noticed that the new one is on its way. I'd say it's a pretty fair time change and they did well. Let's see if they install it fast.

I have had Choice Home Warranty for about a year and a half. Prior to the most recent claim, I had only had to file one for my AC which was fixed within a few days. This time my oven broke. It took a month for them to get the initial tech out and while that tech was out he said it will be at least $550 for parts and that 1 part was unavailable. After a week of waiting I contact them again asking if they've located my part and they said no that they would replaced my electric glass top range and they'd give me $330 for it. Like WHAT?? You can't buy any range like this for that measly amount of money. They negotiated up to $450 in Lowe's e-gift cards. Mind you the very bottom of the line range Lowe's offers is $700 and that model no way compares to my broken one. I finally agreed because I need something to cook on and that was 8 days ago and I still haven't received my Lowe's e-gift cards.

Jason was on time, very pleasant and professional. Asked Jason to unstop a slow flushing toilet. He explained what the issue was and proceeded to unclog it. He knew exactly what the issue was. Would definitely ask for him again.

The best thing about Choice warranty is their response time, I have dealt with other companies who take forever to get back to you. They have aligned themselves with reputable companies who, (from what I have experienced), have professional associates that get the repairs done quickly.

The plumber arrived on time. We discussed the problem on hand which was the faucet wasn’t provided a study floor water nor was it providing hot water. He assessed what was going on. Give me some potential solutions they were about to fix the problem. The gentleman was very professional and well spoken and made sure I understood what was going to do before he did it. The bottom line was he fix the problem and I was very happy. I highly recommend this company to anyone to resolve your plumbing issues. No one in full confidence that this company is going to solve your problems and you will not regret having a professional do the work.

Don ** was great! Installed a new wax ring and made sure of no more leaks. He cleaned up after and had a very good attitude. In the future, I will ask for Don again for plumbing needs. Choice Home Warranty made it very easy for home repairs.

This is second attempt at using this. First one was for our furnace last fall. No technicians could be found. Had to pay out of pocket. Oven quit and Sears was sent to repair. Part on backorder but it’s started. Happy so far.

My washer broke down Feb.18, it took until April 7, to get them a resolution to the claim. Also, the amount that I will be given is not going to cover a comparable replacement. Not happy at all. Oh yeah, it may take up to another 30 days to receive the check. Not to mention the $35.00 a week it cost to wash my families’ clothes at the laundry mat. So, if you can’t tell, I am not happy.

A serviceman was very professional, he did a great job repairing my gas dryer. My dryer will last another 20 years now. I am very happy that my gas dryer is fixed now. I am so glad I switched to Choice Home Warranty.

I submitted a claim on our garage door. A response was immediate, setting up an appointment with Thomas from 1st Affordable Garage Doors. Thomas arrived and was professional, knowledgeable, as well as friendly. The door was repaired. We are very satisfied. This was our first claim and we're impressed with Choice Warranty.

I spoke with two reps in regards to my issues, the first was very short with his answers and didn't give any additional options or reasonings as to why he was not able to assist me with my claim. It was almost as pulling information from him, like teeth. I grew so frustrated that I had to tell him that his job in customer service is to attempt to make the job of the caller more effortless, the opposite of what he was doing. I had written down George as his name, but, it may have been Jordan, there was a ton of air on his end and it made it hard to hear him. The line also disconnected and he did not call me back.

I have not been able to speak with or even set a contact time with my case manager for my complaint. I’ve emailed and called multiple times, but no response. We are at this point because after lodging my complaint, it was rejected within 10 minutes. I disputed the results, and here we are.

The technician was a little late, but checked the situation, and started working....He seemed to know exactly what had to be done, and did it....I was very happy with him, he told me exactly what he was doing and why. One of most pleasant experiences with fixer uppers....

We became customers in 2016. We had a six year contract, but at time of renewal, we could not afford to renew that long because we are now retired. Warren spent time figuring out a plan we could afford. He gave us several options to choose from. We finalized the deal April 6th. On April 7th, we got an email to include another coverage. I called Warren and he advised me that we do not need that additional coverage. How refreshing!! His honesty has made us very happy customers! Kudos to him!

This was so quick and easy so glad I decided to go back with a home warranty. Far exceeded any expectations that I had. I would absolutely recommend them to anybody without hesitation. The repair was done and the technician was so polite and professional.

Our microwave stopped functioning. We used the cumbersome system to get a repair person to look at the appliance. He was very nice and professional. He could not fix the appliance since he had to ask the main office what they wanted to do, repair or replace. The main office offered a $191 Lowell's credit that would take 5-7 weeks to receive. This amount does not even cover the installation of the new microwave. Very disappointed. This is a scam.

Daniel ** was very quick to respond with excellent service. It was so nice to deal with a knowledgeable salesperson who showed interest in meeting my needs. He clearly explained the policy which made me comfortable in making a purchase.

Very happy with the time it took to respond, came on time. The young man was courteous and fast, had the part with him. We would ask for this service company again for an appliance repair. The company rep who called for the appointment was also very responsive.

I received a phone call this AM with regards to joining Choice Home Warranty. After speaking with Jason and learning that I was going to save money for the same home plan that I have plus an added discount because I'm a senior citizen. That extra discount is wonderful for me. Jason was a pleasure to speak with.

I contacted them about a leak, they sent someone out who said that they weren't qualified, so they sent someone else out the next day, so now I have two $65 service charges and a $6400 bill that they don't pay!

Quick turnaround to my claim, a guy came and diagnosed the problem and had a new pump in for my pool cleaner in less than 30 minutes- very happy customer. The service guy was also very helpful and informative. I will definitely keep the plan and this warranty company.

My family and myself were very satisfied with the Technician, but our dealing with CHW was like pulling teeth. Not until I got to communicate with Manager Misty ** that things started moving in the right direction. We had to wait for three {3} weeks without hot water in the winter. We added sewer pumping to our contract by paying an added fee, we placed an order for that service since Monday February 28, to date we have not received the service yet, though we paid in advance for the whole year. What do you recommend?

Called for service for my Heat Pump Which was not working. First sent appt time of 3pm to 8pm. Unacceptable 5 hr window and how can diagnosis be done outside in dark?? Attempted to call Tech to change. Unable to connect due to his personal issues during phone call. Requested another company. Same issue. Sent preset appt time 3pm to 8pm. Again called tech scheduling appt for 11 am. He checked Thermostat, flipped breaker inside 4 unit, not at breaker panel. Then checked drain plug stuck back in drain pipe. After those done maybe 15 min. attempted to turn on unit and it came on. Could have been the breaker that flipped because I had just changed the filter and touched a part of cover that shocked me.

I called in claim on Saturday afternoon and a service call was made Monday evening. On Tuesday I had a response from Choice warranty offering a Lowe's gift card in lieu of replacement. My washer was 7 years old so I opted for gift card and replaced my washer. Very quick response. I am happy with the service.

It seems that every time I have a problem that it is not covered by my warranty. I have become very disgruntled. The service guy did not turn in two of my problems to be evaluated, new contactors and drain switches. Why was that?

Representative knowledgeable and friendly. Didn't hesitate with responses and promoted max savings. Would recommend to friends and family. Hopeful that quality of contractors is just as good as roger. Still waiting for contract to review to ensure this was the best decision for me.

My opinion of CHW is increasingly good as they take care of my issues with courteous experienced service people in a timely manner. The plumber that was sent out to fix my issue was pleasant and knew exactly what to do.

I have been a loyal member to this company for 5 years and have always paid on time. Two years ago I had to replace my refrigerator and was given some push back when it was time to replace it. They insisted on giving us only 25% of what a new one of the exact same model would cost. After constant back and forth we got them to issue about 60% of it and we settled there.

My front load washer was deemed too expensive to repair so I was told that Choice would replace it instead but the replacement amount I was offered is insulting. It isn't even enough to purchase a low end top load washer! I need a front-load to replace my front load! Plus I don't have the square footage for a top load even if I was ok with it. I am very disappointed in my experience. If this is not resolved I definitely will not be renewing with Choice and will not recommend Choice to anyone.

Fast response and knowledgeable & friendly service tech. Disappointing that old equipment (remote and keypad) would not work with new opener. New unit is quiet and working well. Also disappointed that Choice only covered the cost of the new opener and not service work on the door or new remotes.

I've had several home warranty claims so far (including clothes dryer, sump pump x2, refrigerator, and toilet that needed unclogged and reset) and all claims have been handled within 24-48 hours. The contractors that have responded have all been professional, helpful, polite, and efficient.

The technician was on time and very professional. He explained exactly what the issue was. Advised me of steps he would take to correct the problem once the "part" is available. I will be using this company again. Thank you for your assistance.

My garage door broke and my car was trapped inside. Someone was at my house fixing it within 24 hours. Online submission for claims is quick and easy. I’ve had to use my warranty twice and both times the service was quick and professional.

We called choice regarding our old KitchenAid refrigerator. choice responded to our call, and sent a serviceman to come out and look at it. After deciding with his company manager that the parts needed to repair the motherboard were not available, the recommendation was made to replace the refrigerator. Choice sent an email with a proposal of payment to acquire a new one.

Called Choice Warranty on Monday afternoon, promptly rec'd name of the co. that would fix my dryer, repairman called on Tuesday evening, fixed the problem(s) on Wednesday afternoon. Very prompt response, serviceman was great! Would recommend Choice to friends and family. Thanks!!

Excellent job. Knows what’s the problem. He was able to explain how the problem occurs and what to do next. He point out where is the problem and how to fix it. He gives examples, what things to buy that will fix the problem.

I emailed my request and had a timely call back and same day I had an appointment scheduled for the following day. This was within 24 hours of my email. The caller was polite and made sure my claim number was provided and what to expect.

The young man that came out was wonderful. He knew what he was doing and was very informative. His name was Kroy and I’d recommend him any day. He was on time and a hard worker. He was with Top Tier Air.

Choice responded within 10 minutes of our filing online. The contractor called us within the hour to schedule an appointment. Extremely fast and efficient service from the Choice. The contractor scheduled an appointment within 24 hours. Our prior warranty company didn't even have a contractor in our area for a simple refrigerator problem.

We, my wife and I, could tell that our contact person at Choice Home Warranty was well informed but not pushy. He gave us room to ask questions about the warranty offered in an open, casual way. We learned a lot and felt relaxed about making our decision to buy.

Refrigerator drain blocked, and was resolved. I was expecting a text message but didn't get it. Almost missed service appointment as I didn't check the email that day. Except that all went well. They offered to clean up the compressor and back of the refrigerator for a separate fee.

Everything went smooth once they decided it was covered. They got me a contractor within 24 hours. The other company I had previously Select Home Warranty couldn't find me a plumber for my clogged sink for 2 weeks. WHAT A JOKE!

Appointment is days away - all companies are shorthanded I guess - service charge is now $85 - used to be $60 - but everything has gone up - repair has not been done at this time so it is difficult at this time to review the total experience

You said my problem isn’t covered. The leak is in the inside wall. I called a plumber and he said the wall has to be opened up to access the broken pipe. I don’t understand the why of your denial of this claim.

When my technician arrived he was very polite. He introduced himself, and had his mask on. He ask me questions about my garbage disposal and then went straight to work. He was very knowledgeable about what he was doing because he asked if my garbage disposal had leaked in the passed. I had forgotten all about that. That is when he said, I needed a new disposal because mine was passed repair. He had that old one out and new one in, in no time. What a smart young man and what a credit to his company.

We purchased a beautiful home but older so things started going south right away. I believe Choice Home Warranty is good but with newer models of equipment. We had to pay a substantial amount for certain items to be replaced. Also I need to say that while Contractor's picked up the jobs it could take a couple of weeks before service was able to be completed. I.E. parts to be ordered and scheduling time. With a large family that’s not always to our best interest. So keep this in mind when you are purchasing their home warranty.

I would like to thank in advance CHW for being so accommodating with our claim. The customer service team, I would rate as Excellent. They respond immediately and act fast. Service Technician (Jordan) is a thorough specialist and would explain all his findings and diagnosis. The processing of our claim with CHW was quick and would update us with whatever step we are in. I would recommend CHW to my family and friends. Thank you and hope you maintain your being so transparent with your process. You are truly appreciated.

The first appointment was not good. I waited five hours and no one showed up or called. The second appointment with someone else was excellent. He ordered the ice maker and is coming to install it in a few days.

Tech was out same day the request was phoned and was very thorough and professional. PREVIOUS MAINTENACE tech said I needed a bunch of costly work and when the CHOICE tech came out said it was not necessary and a quick and no cost fix.

The customer service is great, listening, friendly and supportive. I appreciate Joe taking time to find a contractor to diagnose my problem, and quickly set up appointment for me. I love Choice Home. Easy to use in time of trouble.