Choice Home Warranty Reviews

I am enjoying Choice Home Warranty very much. I'm so glad I have it when something breaks down. However, CHW doesn't have a place on the claim form to describe what kind of appliance it is, what model it is, or what serial number and that should be there. One time, I had a very expensive ceiling fan and it went. I never heard back from anybody on that when I put in the claim. I found out a year later that they only cover normal everyday fans for $49. That was a disappointment because you would expect to get an exact replacement. But for my recent claim, the water shutoff valve was not shutting off completely, so it flooded my floor in the kitchen. The tech had the part on the truck. When he left, it was all done perfectly.

Tech misdiagnosed the problem. Had to leave to do 2 other jobs (overbooked). Then came back and replaced the part he thought was bad, only to find there was another part that was bad. He left again to go get that part and came back and FINALLY got it fixed.

Very happy with the service. My first time putting in a claim emailed me the next morning saying the date for your repair is June 2. The day after the technician was here and it is a holiday weekend I would definitely recommend CHW to friends and family.

Never had issue with my claims and service, peace of mind and free from worries. Whenever I call them with my issue and it get fixed within few days. What else you can ask for from the best people in the business.

You should be realistic on current refrigerator prices. Your offer of $400 to replace my refrigerator is simply unrealistic. I ask you to check out current prices. I have been a customer for years and would expect better treatment. How about a more comparable settlement? Everything costs more today as you know. Thank you. You are primarily an Insurance company and I know you will act like one. Thank you.

Diagnostics test preformed to determine the problem. Recommend replacement. Not happy with amount for replacement. Will not be renewing warranty program with your company. Had previous warranty company. Decided to change to your company. Big mistake. Will be seeking new home warranty company when our contract ends.

I’ve been very pleased with the service this far. CHW has always been Professional, always available, and friendly on the phone. I’ve only used the service twice, but it went pretty fast and smooth. My issues resolved with ease. I would refer this business to anyone that I could, especially new home buyers, as I was a first time home buyer. It’s puts you at ease with the extra assistance because you never know when something unexpected happens new or old home. Price is reasonable and quite worth having.

Toilets backed up, then back up in bathtub and shower. This happened on 5/22/2022, put claim in and could not get plumber until 24th. Plumber (MR. Cogged Plumbing) came out. Very nice tech. (Robert) saw the problem. Took pictures and ran router through line. When that was done ran all faucets, shower, toilets dishwasher and washing machine. Everything drained fine. After Robert left ran a load of wet towels from backup problem and drained but heard bubble in toilet. Then later that night my husband took shower and drain started to back up again also causing water to come from under toilet. Wet towels again.

CHW was fast and efficient in finding the local contractor and arranging the repair of my garbage disposal. The local plumber was very punctual, polite and qualified to repair/replace the malfunctioning home appliance unit. I would recommend CHW to anybody I know in a snap. This was my first experience with CHW and I am very pleased to switch to this particular company!

Capacitor went out in the afternoon of May 20. CHW HAD ALREADY BILLED MY CREDIT CARD FOR THE SECOND MONTH ON THE SAME DAY. They still tried to deny my claim saying policy was only active for 30 days. Case manager spent 35 minutes on the phone with me yesterday and was suppose to call me back today at 10:00 am eastern time but never called to continue the discussion. AC company tried to bill for parts they did not install. HORRIBLE EXPERIENCE ALL THE WAY AROUND!

I was pleased because the person I was speaking to was able to work with me to find a policy that worked for me! I'm a new homeowner and was very leery of Home repairs in the future! I do believe this has added to my peace of mind!

Control panel needed replacement and CHW determine it to be more cost-effective or unit replacement in lieu of repeated repairs. Excellent customer service and problem resolution. I’ve always been leery of home warranty programs, but this expert has given me greater confidence to using such services. Believe I’ll stick with them.

This was a very very good experience. Joshua was very thorough and completed the job in a very timely way. He left the area and my house very neat and clean. He explained what work he did completely. Your customers service operator who I worked with was understanding and thorough.

Man came by looked at shower. Ended up replacing a screw. Said he could not do other side. Charged me $45 fee and another $80 something for the job. Putting it mildly I got screwed Every day different reps are calling me to sign up.

I feel available plans should be able to remove items listed for lower monthly price. Every Customer does not have all items listed. Having a warranty to protect Your life investment is always a great amenity to have. Customers should be able to use Contractors of their choice and not specifically Contractors from Choice Warranty. Thanks.

Will was easy to talk to and immediately went to work troubleshooting my stove. He gave me pointers on how to keep the stove sufficient clear space for the vent. Great experience and eased my mind about the gas smell. Clearly knows what he is doing.

Service was great from the technician. Not happy with how long it took to fix the problem. CHW get a 2 rating. Technician was a 10. Your follow up is poor and next time it would be nice if communication was better.

Both toilets were inoperable. Hughey's showed and explained the problems. Repaired both toilets. Reputable husband and wife team. Felt it was very safe having him in my home. Will ask for them with future plumbing issues. Mr. Hungry is very knowledgeable about the plumbing business.

The technician was polite, knowledgeable, efficient and clean and sharply dressed. He also made intelligent casual conversation without being intrusive. He gave me useful information about my unit. He fixed my problem and explained it. He cleaned up after his work.

Off to a rocky start -- my first claim and you scheduled a tech for a week later -- leaving me with a clogged kitchen sink backing up into my sink and dishwasher to dripping onto my hardwood floor. Not a good start. After you got a new tech for an earlier date, things went well. Jeff and Henry came on 5/27/202 early. Nice men. They worked efficiently and neatly and got my sink drain flowing again. ASAP Affordable Sewer and Plumbing are great!!

Once a technician was found to come out and service my AC unit he was quick to diagnose it and fix the problem. Very professional and courteous! I would definitely keep his contact close by for any future services needed on my HVAC unit.

Every time I call I get a person and an answer with my problem, very helpful and kind. Techs comes are very professional. Great job Choice home team!!! I can sleep at night in peace that my Appliances in My Home will be covered with no problem.

The tech was knowledgeable, polite, and focused on completing the task. He arrived on time and answered all of my questions about the unit. He wore his mask at a time. I would recommend him to another client with CHW.

I had placed an order to have a spa bathtub repaired. After several days I received a call from the assigned technician who said that he did not work on spas but only swimming pool equipment. I never heard from Choice that a new technician has been assigned.

I requested to have the ice maker in my refrigerator repaired, and was told by the service Technician that it had to be replaced. He is in the process of completing that task. He has been very courteous and professional.

I bought a house 2 1/2 yrs ago and it seems the inspector missed a few items that needed to be fixed. I'd been having trouble with my GFI's popping even when there was no overload. I also suddenly had an outlet that came up dead. Once that happened, I placed a service call for it to be fixed. Within 24 hrs, my GFI's were deemed sick and needing replacement (and they were replaced) and my dead outlet came back to life by tightening up the wire connection in the plate. He also checked my master circuit breaker and fixed some wiring that was OK, but he made better. Great service, amazing scheduling and very satisfied with the choice of business and the results. Would definitely use his company and recommend his services (Thomas **, Mullins, SC).

I have been satisfied with Choice Home Warranty so far. The reason for 4 stars, is because I did not realize that stand alone freezers are not covered and I'm having issues with a freezer that matches my refrigerator, they were a set.

I have had Choice Warranty for a few months now and have had to request service several time, their response was immediate and my repairs were done ASAP by professional, experienced, courteous repair persons. I would highly recommend this warranty company, it is one of the best warranty companies I have used.

The latest time I called Choice Home Warranty, I didn't get a text back saying what was going on or if stuff was approved but the serviceman from Design Solution came out and took care of it. Then he sent somebody else the next day to take care of our AC. Usually, I'll have to hear from Choice to get approval but this time, it went fast. Our AC is working well and I'm so grateful and happy.

New Customer who just signed up. Sales representative was very helpful and able to answer all of my questions. He even provided me with a better rate than what was listed in my promotion. Looking forward to working with this company in the event I need home repairs.

It took two tries. The first tech never showed or responded to my calls, when I finally did reach someone after the appointment time had passed, I was told the technician was caught up on another job but I would receive a call back shortly with an ETA. Almost three hours later and no call or tech, I reached out to Choice and requested it be reassigned which it was but I had to wait another week, but the technician arrived on time, was polite and courteous. Resolution was completed.

Tech evaluated noise and sent results to Choice. It was determined that washer should be replaced. Would prefer to receive a non-specific gift card toward replacement purchase, so I could have more opportunity to compare prices at multiple establishments. Awaiting gift card to put toward ordered purchase.

Had a leak around my toilet. Put in a claim with Choice, and within 36 hours someone came to fix it. The plumber was knowledgeable and thorough. I have never gone wrong by Choice. Always quick and easy. Writing these reviews every time is often helpful.

AAA All Brands stink!!! This is my claim #** with them. I have called them several times since Monday 23rd. They have not returned any of my phone calls as of today May 27th 5:26 pm. I have been in contact with Deanna **, she tried to call them may 26th & got no answer. I want an explanation of what is being done by AAA All Brands. Deanna tried to explain what was being done & was really not sure what was being done by aaa all brands. I want answers & action not guesswork. I get numerous emails & phone calls from your company about renewing my contract w this co. but having such a problem getting the claim resolved make wonder if I should try Select Home Warranty.

I would recommend Choice Home Warranty due to the Quick service, appointment was made the same day, was done correctly, and completed within one day! I will choose Choice again in the future for my needs. They have my confidence in handling business.

I put in claim for my refrigerator last month, still not fixed. They use poorly trained Techs and get a run around. Very hard to set up appointments. Very unreliable. Sears has cancelled several appointments and had to reschedule. I would not recommend Choice to anyone.

Chyntia ** was very helpful and understanding. She helped me a lot and clarify all my questions. Thanks to her I enrolled into this HW. I liked the way this warranty sounds and I think I'm going to be very happy using it.

Loay was very kind and very clear on all the options. Just a bit too pushy but he was nice. You should have a bigger discount for Seniors without making it a 3 or 6 or 10 year contract and paying for the whole contract at once. Most seniors like myself do not have the funds to pay out so much at one time

It was very Easy to submit a claim to Choice Home Warranty. I Received a Prompt response for my service call. Being a Widow, This takes the Stress off me to find a professional that will not take advantage of me. I know exactly how much it will cost..

We were pleased with how our phone call on requesting information on home warranty. The agent was able to answer all our questions and was easy to work with. We were pleased with the plan that we choose and how the plan works.

I was checking out many home warranty companies and Greg at Choice Home Warranty was extremely helpful answering my questions and concerns, He also found every possible discount for me as well. He gave examples of the different exclusions offered by other companies and Choice Home warranty. Great job Greg!

Sent tech same day and determined the stove could not be fixed so they are replacing the stove. I am happy that they are replacing it, but it is on an e-card that will take up to 30 days to be emailed to me. All the sales are this weekend.

Jeffrey was very helpful. He explained everything! I appreciate his help. The issue I have is he spelled my name wrong on the documentation. Please correct my name. My name should be spelled: JETAUN **. Thank you, Jeffrey. Also thanks to Choice Home Warranty.

I want to thank the technician that was sent to my home to repair the air conditioner. The technician was professional, courteous and knowledgeable. And he even help me with my cat. Lol, I would recommend him. He even was quick repairing my unit and gave me the information needed for me to be informed on what the problem was.

Your warranty service is stellar. My wife was a realtor and used other companies which in turn I had used based on her recommendation and your service is MUCH better than Old Republic! I have used other warranty companies and they too fell short of my experience with Choice!

Belkin was the company that came to my home and the technician was very professional and communicated everything he was doing. Made a claim and technician came out the next day. Very happy with service provided. I would recommend Choice Home Warranty.

Tech was on time repaired/serviced unit. I was charged $65 as stated with no additional charge. Tech recommended follow-up with stop leak. Tech was courteous and professional. Saw the problem and explained what had to be done. Line was frozen. He allowed time for it to thaw and returned same day to service unit.

There was a severe leak under the left sink in the kitchen and the faucet was coming off the sink. I purchased the new faucet and the technician was able to make the repairs the next day. Very professional and on time for the appointment.

I have been with Choice for over a year and every time they have been very responsive. Easy to file a claim. It's comforting to know I have coverage when I need it and not worry about unexpected expense specially with the inflation. I definitely recommend them.

Service was fast and excellent! We are super happy we switched to Choice! I am impressed with the difference from my last warranty company to this one and I appreciate the response time and coverage we receive. The agent that came was professional and honest.

This man that was sent was awesome. He was super knowledgeable. He was able to explain exactly why my ice maker stopped working. He actually showed me how the liner of the fridge door can push air to other parts of the fridge causing the ice not to form because it’s not cold enough. Thank you very much.

Maurice was great, and he was able to answer all my questions. He even got me a better rate than I saw online. I am hoping that the actual service is as great as the first initial step was. If it is as easy as they make it sound, then it will be a great product to have for years to come.

He arrived when expected, was very polite and professional and took care of the problem. He had to cut a hole in the drywall but when it was finished, it really looks good. There has to be a little retexturing on the drywall and it will be good as new.

This is my first experience with Choice Home Warranty team and I must say I am fully satisfied with their service. Right from Mr. **, the customer service dept who registered my claim all were very cooperative. The technician Mr. ** was so friendly and good in his work. He solved my water leakage problem in toilet swiftly. I thank the choice warranty team for such a quick action. I would definitely recommend choice home warranty to my friends and neighbours.

First reported the problem on 5/18/22. It is now 5/27/22. They sent some out 5/20/22. He verified the leak. You all contacted me that you were sending some else out with an appointment on 5/26/22. He said they needed a leak detector to come out. It is now 5/27/22. I have no water in my house because it had to be cut off. So have had no water in my house since 5/20/22.

Horrible company as they offer me $191 for my old microwave and it’s going to cost me close to $300 to replace. Why have insurance when it ends up costing me more out of pocket to replace the microwave. Would never recommend this company to anyone and once I receive my check for $191 I’ll gladly switch companies to a company that will actually give you the money needed to actually pay for a replacement.

Although it was 4 days from claim to repair I appreciate the professional and personal way that Chris provided service to resolve the AC issue. No tactics to try to make any unnecessary repairs and he answered my questions. Thank you!

The technician was wonderful and although he arrived after his scheduled time frame he was worth the wait! He coordinated the late arrival. He had fantastic customer service, was very kind and very knowledgeable about the work. We would def recommend him to our friends!!!!

I submitted a request about my AC and it was fixed within a few days. I was scared to submit the request because my plan just started but there wasn’t a problem. My AC is blowing cool air again and all is well!

Suntino from 5 Star Heating & Air Conditioning was very knowledgeable, professional, and friendly. The 3 installers were equally, knowledgeable. They worked together so well, like a well oiled machine. Very very pleased with them. Just disappointed my claim was denied...

The claim was approved on April 15th. Very dissatisfied with service. Very slow response. Choice did not follow up with the technician approval to pay part that were approved after they requested the payment. Then on may the 18 the I was assigned other company. The technician was very nice. It very long wait with choice customer service each time I called to follow up and each I was told different information..

My old dryer belt broke and put a new one on. Service was good. I would recommend them for dryer belt installations. He knew about my make and model of my dryer... He was finished in a short period of time.

The service man was very professional. I am pleased with the service received. The unit was not working and the area serviced was very warm. After an investigation the repairman identified and corrected the problem. I am happy with the results. I have not received any kind of incentive for this review.

Agent followed up closely! Answered all questions! Agent knew his products! Agent talked too fast - but when I told him to slow down - he was very obliging! Very polite! I would recommend him to my clients and friends - for sure ! -

I have a heat pump they have sent technicians out to work on for 2+ years from now 4 different companies and saying that now it’s condemned. It’s faulty workmanship. Go back after and sue the technicians. This company is a joke. They are unresponsive and unreliable and don’t stand up to their word!!

Submitting a claim online with CHW has been okay, but it's hard to explain a problem that you're having on a computer with notes. I would rather talk to a live agent about a problem. Also, CHW uses people way out of town. For my first claim, the guy covered a big area the garage door was at. He was also cocky. If I ever have trouble with the garage door again, I'm gonna request that he doesn't show up. The second guy to come out was from a small electrical company about 60 miles away from here. He did a good job, though. He was really amazing, prompt, made suggestions to me, and did extra.

I have to be fair so I gave three stars. I have had Choice Home Warranty for over five years, There are Still exclusions on the new and updated contract. If you are lucky you get coverage it never pays the full amount.. There are so many hidden teams and fine line terms. At the end of the day if are not declined and you get coverage Expect to be between 30% to 50% cost out-of-pocket - Also you have no control of what replacement parts you get. In most cases they will source the parts you can’t even upgrade.

Aaron ** walked me through all the specifics of the policy, and he answered all my questions in professional manner. He presented all my plan options to me in a very easy to understand way. I appreciated his help and I feel he helped me make an informed decision I’m comfortable with to select your company.

Technician arrived on time and worked to make repairs. Since a replacement compressor could not be located, Choice proposed on the spot to offer a very fair amount for us to use in buying the replacement appliance of our choice from the vendor of our choice. We feel that their solution was fair and equitable. The technician was knowledgeable and courteous.

We appreciate the quick response Mr Freeze gave us in repairing our air conditioner. It went out the day before and it was extremely hot inside our home. The Mr Freeze representative visited us a day early, checked the air conditioner out, got the part needed and put it back together. Great job!

Choice Home has done a great job so far with the major systems in our home like the furnace and stove and pool. Quick service and good contractors. We will likely renew again if they handle the air conditioning claim we just submitted as well as they have other claims.

Very happy with the service and the contract very reliable and the new improved coverages it all makes sense. I would recommend a friend simply to have a peace of mind at my property. They were able to be flexible with their VIP prices.

CHW were quick to response to my service request. However, after the technician's visit and a bill for nearly $3,000, which I have agreed to, I have neither received any information as to when the work will be started, and 90 degree weather is in the forecast within a few days. CHW has not disclosed what they are covering, which looks like I am responsible for ALL labor and materials. Which began the question-what am I paying for when they deduct $50 dollars from my account, monthly?

I appreciate that my sink basket was replaced and the leak was stopped. However, my garbage disposal was not fixed and neither was my shower. I will have to pay an electrician and another plumber to have those fixed. I am rethinking my need for a Home Warranty. Perhaps I should save my monthly fee and cover my systems as needed.

The process was quicker than the last claim. I received the first estimated value for my washer, but needed to work with a claim specialist to get a better value for my washer. Choice has been professional and worked with me to get a fair price for my washer. TY.

I was very satisfied with the Service that the tech provided. He was very professional and he was very nice. Came right on in and took care of the problem and he was very good at answering any questions that my husband ask.

Choice was very prompt on calling me when I tried to get inquiry on their website. I was able to get a good discount on all items that I qualified for. Bob explained everything quickly and it was the plan that I need for my home. Very please with the multi home discount you offered. Thanks Bob.

I received an Email reminder of a confirmed appointment that I had to take off work for. The contractor never called or showed. I contacted Choice who said the contractor didn't answer and took my number for a callback. Though Choice responded to my claim quickly, I feel they need to make sure they have professional and reliable contractors. I'm disappointed. This isn't the service I'm used to getting from this company. I suppose I have to reschedule my appointment. I have not heard back from anyone.

After reporting a problem with the burner, we received a quick response for help. Alex, our technician, was prompt, kind and efficient. Our only concern is the replacement offer which was quite low for us to replace our oven/range/burner since it apparently could not be repaired. However, we accepted the offer even though we were not pleased with it.

Agent was informative and helpful with all the details and answers needed to make an informed decision on the plan. Purchased the 3yr program and look forward to great follow-up repairs as required and expect Choice Home Warranty to vet and follow-up on contractors.

We are very pleased that service within a few days and that we have phone number of technician if we need to change date of service. Also pleased we can ask for service online. Lady answering phone was very polite and helpful.

I’m not one who makes a lot of claims but with this claim it took over a week and I received an email saying that I was able to do the reimbursement process because CHW could find anyone. I pay every month for this service and you want me to do the job I pay CHW to do. Unexceptionable. Very disappointed in the way that CHW handled this claim and hope for a better outcome in the further. I also received an email 2 hrs before the service worked was coming to my house by CHW. CHW did not perform up to the standard I pay monthly for. The service worker who picked up my claim was great and very professional with this work.

The employees are personable, experience professional, knowledgeable and offers good advice. They follow up on their word. Schedule appointments with exceptional consideration the customer. The wait time on the phone is not ridiculous and considers the schedule of the client.

Just enrolled today. The representative was polite and kind. He informed me about my coverage and the payment plan options that were available to me. I am excited to be a part of this company that was recommended to me by a friend. Best regards.

Did a great job! I was please with the fast response and service by Chris. He was professional and very informative and very timely, and his explanation was clear and easy to understand, I would recommend your services to my neighbors' and friends.

They have been so nice already. I am dealing with a different home warranty that kept transferring me to Choice Home Warranty and who would never answer the phone regarding my open claim. So glad they kept transferring to Choice Home Warranty of America.

Updated on 06/01/2022: I scheduled a dishwasher repair on May 22 with a repair to be done on June 2. I wrote a review on May 26 complaining about the delay of the technician being more than 10 days. Today June 1, I received a call rescheduling the service to June 9. This is completely unacceptable!

I am very disappointed in this company. My AC unit went out a few weeks ago. I called to set up a claim on 5/8/22. The technician was able to come out on 5/18/22 and 5/19/22 to completely install the units and ensure everything was working properly. Between 5/20/22 and early morning of 5/21/22 my AC goes out again. The technician was able to come Saturday morning and informed me that the Coil was defective. Pictures and video were taken and sent to Choice Home Warranty on Saturday 5/21/22 showing how there was leak from the coil. I called to speak with someone in claims on 5/23/22 and the representative told me they had everything they needed (the pictures from the technician) and the part should be in the following day.

Totally dissatisfied. Offered to pay approx. 1/3 of the cost of a new stove. Would not offer to repair or replace. When I ask to speak to the supervisor, he told me that there was no one else that I could talk to. If I didn't accept his offer the claim would be kept open for 30 days and then closed. I had no choice but to accept his offer. This experience will cause me to cancel my policy. Policy #: ** Claim #: **.

First time having to use my warranty and it went quite smoothly. Placed claim and received call for schedule within a matter of minutes. Then tech was here within 30 minutes. From start to finish it was less than 2 hours after claim placed.

My technician was very efficient and super kind. He gave me a grace period, I had to drop my kids off to school and was late to meet him but he did wait for me. My fridge is now making ice again and the condenser is like new.

Choice Home Warranty scheduled Comfort Air to fix my system. Work was completed professionally and system working. Would highly recommend Choice Home Warranty, as I have needed them in the past and they are always there for me. This past winter they replaced my water heater and expansion tank. I read so many stories about home warranty companies that do not respond to their account holders needs. I am so relieved that I chose Choice Home Warranty.

I don't have good experiences with Choice for the last 3 years. Either they have limitations on technicians they worked for them or the Technician gives you an estimate which won't be covered by Choice and then we checked with different technicians, you found that Choice technician gives you fake estimate/resolution to the issue and making money. They quoted me $441 and declined by Choice to cover and the same issue I repaired for just in $125 and covered under the home warranty plan. They assigned a Technician who will provide a service only after a minimum of 7-8 days which indicates that they don't have a technician and you have to wait with no other options.

He came wearing booties over his shoes. In under 20 minutes he’d found the problem. He replaced the part and checked the system and said everything else was in great condition. He was very friendly and was good to my dog.

I was very happy at the end. If I would have not been out of hot water for five days it would have been a lot nicer. All in all I was treated very well. The technicians were awesome and I would highly recommend this company.

Since we had very average and often frustrating service experience with CHW we weren't going to renew our warranty (although we were bombarded with calls and emails to do so). But, our home is 20+ years old so we decided to give CHW another chance. I renewed exactly one week ago and never received any confirmation whatsoever even though my credit card was charged that very day. No email, no phone call, no text. I find it ironic that they hounded me for weeks to renew and when I finally did I've heard nothing from them. I don't even know if our policy number stayed the same.

Told Choice would repair or replace appliances. They did NOT replace. They offered HALF the replacement cost. No negotiations, just flat out denial. Bad company nothing good to say about them. DO NOT BELIEVE THEIR SALES PITCH PEOPLE! They will lie to get your business then apologize and deny!

“Better Service” Appliance Repair is very honest, knowledgeable and nice. They wisely didn’t fix the washer- and we’re honest about it. Very good company. We were very grateful to have the situation diagnosed correctly the first time, even though it’ll be a little while before we have a washer.

Hoosier Home Comfort is an excellent company. Doug (owner) was so nice and very informative and smart. Took care of our problem. I highly recommend him! Checked on us a few days later to see if our A/C is working correctly.

Technician analyzed problem. Said that he would review issue/s with Choice and then let me know what is to be done to fix problem. He was very knowledgeable of what he was doing and able to explain the process of what he had to do with getting approval to fix the problem.

The technician was very pleasant and knew exactly what the issue was from the sound coming from the dryer and fixed it right away, and even used the sweeper to remove all the excess lint. The technician cleaned up after himself and explained how nice it is to work with Choice Warranty Wonderful experience. Thanks!

I submitted an online claim at 9pm and much to my surprise I had an appointment with a technician by 7am the following morning. The entire process was almost effortless. The technician showed up within the timeframe stated in the appointment email and took care of my air conditioning problem.

It was very fast and easy to get my full home warranty. Very efficient and reliable person took my call and I was protected in 10 minutes. Excellent customer service. I received a upgrade while we were talking and received roof coverage at no additional cost.

My ceiling fan was making a loud noise. The technician came, he heard it, he replaced it, done…. Less than an hour…. That is awesome service!. The previous home warranty in 2020 that I had with another company, the technician came to our home to fix my other ceiling fan, he could not do it, and they still charged me for the service call… Never again will I use American Home S….

The ground wire within the water heater malfunctioned and burned. Somehow CHW interpreted the technician's diagnosis to mean the ground wire from my home was installed wrong. Therefore CHW did not cover the replacement of my WH. Obviously I had to replace the WH. Now I have to dispute CHW decision. Hopefully the receipt that explains the issue in detail will be enough to get me reimbursed.

I have had Choice Home Warranty for well over 10 years. I switched to them from another company and have never regretted it. Whenever I have had a claim, I've received fast, competent and courteous service. The contractor has always come when they said they would and they were always professional. If you're rating scale had 10 stars I would have rated my past experience 10 stars. So glad I can rely on Choice Home Warranty.

Honestly had a rocky start with Choice and considered canceling/ending my service about 5 times, in the first month. I didn’t though, because of the one reason I got the service, in the first place….my a/c. I feared when purchasing my home in winter, that summer would come, and I’d be hot. My fears turned out to be reality. I do not know HVAC, and my indoor unit is suspended in the air. I feared thousands of dollars to repair/replace it. Thank God it only cost me $65 for the service fee. That coupled with 6 years of peace of mind, was/is well worth the $2400 I spent for the policy.

My claim was denied for a reason the technician said wasn’t an issue. The technician even went back and told Choice the reason for denial wasn’t a fact. Choice wouldn’t even rereview. The appeal process is bogus. Case manager wouldn’t let me talk and basically said she was just there to answer questions and not get anything resolved. I cancelled my home warranty after 3 years. A waste of money.

I had a great experience with the technician who serviced the refrigerator. He was a true professional. He started by calling the day prior to the appointment to find out about the issue prior to arriving. He came in and completed the job in a timely manner. Highly recommend!

Had a great experience learning about the 6-year program for full home coverage available at a savings for seniors. Info was compelling and customer rep did a great job explaining what I needed to know. Am glad to know I can feel secure in my home without fear of facing huge repair or replacement costs for appliances or home repairs.

Choice Home Warranty responded right away to my claim and scheduled an appointment for my backed up pipe. It took longer than expected because of the plumber’s other jobs and the time he actually arrived on the first day, but Tango Plumbing did a great job overall on the repair.

Thanks for excellent, prompt service and great advice and attitude. The tech was prompt, courteous and oriented toward service. In the future we will be interested in utilizing this company for other business. I am pleased to say good things about CHW.

He came a little on the early side within the time frame which was great that I didn't have to wait all day. He was friendly. He came prepared with the part needed and was able to repair the problem. My stove works fine now.

From beginning to end, the process of getting my air condition fix was easy going. We will recommend Home Choice Warranty to all friends and family. There is a $75 fee per claim. Which is not bad.

The technician was very professional, polite and friendly. He conducted his business in a professional manner and had my air conditioner up and running in no time. I would recommend him highly. I’m very happy with Home Warranty. Richard **

My recent claims for the thermostat on my dryer and the heating element of my oven went fine. The techs who came out were knowledgeable.

I have been a client of Choice Home Warranty for 4 years and have filed many claims, all of which have been dealt with with the exception of some plumbing issues I have. Those neither company that was dispatched fixed my problem.

He could not fix my issue because he did not have the part to replace it. Needed a new ice maker. He told me he would call me when the new ice maker comes in to replace it. So I am waiting for a call from him. In the meantime no ice.

You want My honest opinion.. here it is! Do not waste your money on this scamming company. They tried to fix our $3500 Samsung refrigerator 3 times (putting us out of a fridge for 2 months) and then offered us 900 replacement to buy us out.. The second time is just now happening. Our water heater went out.. They said, "Oh we will replace it but you have to pay $355 to the plumbing company for uncovered costs to replace your water heater." I could go out and buy my own water heater that Is a good brand and 50 gallon for almost that cost!!! Great company to use if you want to blow your hard earned money.

Excellent experience...easy to understand and straightforward. Great to find out how many items are covered. Most of my appliances were purchased around 2016 but I do have some older ones still working. It does give me peace of mind, knowing that if anything breaks, I'm covered.

You people are the best. You live up to everything you say. Thank you so much. Every time I called then you sent the tech out to repair it and then it’s done. I lost my husband so I need peace of mind and you have for sure made that possible so again thank you.

Seemed pleasant and knowledgeable. Gassed up the AC unit that was struggling to keep up. Seemed to help a little bit, but now 2 days later still having problems cooling. Not really tech's fault. It wasn't warm out the day he came out. He did change out a thermostat and it is nice one.

Mohammad arrived at my home. I took him to my pool pump. Again I mentioned that my pool pump motor will not come on. He tried himself to turn it on and did not turn on. Mohammad took some pictures of the motor, took pictures of my pool and Mohammad said yes that the motor will need to be replaced. Mohammad said that he would turn in all information to Choice Warranty for the approval. My wife and I are waiting patiently for the green light from Choice Warranty. Service call was excellent!

Good experience. Zach helped us thru the process. I am 78 years old and not too technology sound. He helped us along the way, by answering all our concerns. He assured us that we had the best plan for our circumstances. my wife and I are not into insurance, so I'm hoping we made the right decision.

Service for ac/furnace, not working at all, received diagnoses informed CHW. Tech confirmed diagnoses was correct, informed CHW. Tech ordered parts. 05/23/22 CHW notified that repair is covered, check is in the works. Very good response by CHW, very pleased with speed at which they took care of our problem.

I barely completed my interest email and received a call. Josh was very professional and assisted me with the warranty purchase. He also reviewed all discounts available to me. He took his time to address all my concerns and ensure that I understood the process.

They do not readily provide repairs but they try to get manufacturers to provide parts first or get the customer to pay extra to finish the job. Instead of authorizing repairs at the time of the service call, they often deny repairs. After submitting an appeal, they then authorize the work. The service company has to schedule another visit. When they are good, they are very good. When they want to try to save money, they try to shift the expenses to the customer.

I chose Choice Home Warranty after doing research and knew that it was better than Landmark. I chose to get a quote and was called by a guy who advised he could not send me a quote that I would have to sign up to get the coverage documents to review. After agreeing to switch he then began a push for extended plan costs payments. I explained that due to the economy I could not afford over $3000 for 5 yrs. Then he dropped it to 3.5 yrs. I finally agreed but he kept talking instead of just signing me up. This pushy lingering sales technique is irritating. The lan seems good and reviews are good but this initial contact left a negative feeling.

I just signed up for this program. It was very easy and my representative was very nice and easy to work with. He fully explained the policy, the process and the fees and prices. I believe he made me a great deal for what is covered for a 6 year program. I haven't yet used the program as I can't for 30 days as it is anyway, but that is fine with me. I may update my review after I had to use a service call, if I even have to use it.

I just canceled my policy with Choice home warranty. My first claim was for a ceiling fan. The technician said it had a bad motor but never came back out to replace it after I requested them not to bring me a generic white fan but something that was similar to what was previously there. I contacted customer service and it's been 4 weeks since this started with no response. My second claim was denied for my AC. The technician came out and disconnected my unit so now it does not come on at all when my issue was that it was not blowing cool air. Their retention team will try to convince you to stay because they save you money, but they do not choose the best companies to work with from the two instances I had with them. You're better off saving some money away for maintenance needs. I was very dissatisfied with the coverage I received.

I paid $75 for someone to come out here to tell me that my door is not covered. When I called in I told them exactly what the issue is and that it was the door not the opener not the springs or the hinges. I feel like I could have been told at that point that it's not covered instead of making me pay $75 then wasting someone's time to come out here and look at it when it's in the code that it's already not covered.

Service was excellent and fast. Will request this company again. Problem was located and fixed in a very short time. I will call them again. Choice Home Warranty is a very prompt and efficient company. This was my first call to Choice Home Warranty. I am very pleased with the company.

The tech sent to our home was friendly, professional and did a great job. We will definitely use this company again. However, Choice denied our claim to fix the A/C, and did not accept our claim for our broken sump pump that the A/C condensation drains into, even though it states in our policy that the sump pump is covered. The language in the policy is not clear, does not distinguish between types of sump pumps, and therefore misleading. It took over 90 minutes on the phone and transfers to numerous people before I got someone who could explain why the sump pump is not covered, then tried to sell me additional coverage for it, and I would have to wait 30 days before I could put in a claim to fix it. Thanks, but my basement will be flooded well before that, so we are again paying out of our pocket for a repair that should have been covered by the warranty.

Choice Home Warranty has been very responsive to any issues we've had, whether service or claim. We've had their coverage for about 2-3 years. Customer service representatives have all been quick to respond and very professional. Excellent follow-up, too. Thank you!

Representative was knowledgeable and personable. Answered all questions and explained everything in detail. Received a follow-up call the next day to confirm everything. Reasonable pricing for what appears to be a quality product. Overall a very good experience thus far. Helps to do business with a company that is located within 40 miles from me.

Everything went well. I had to hire my own service coz CHW service will take days to come fix it. I was worked thru the process of reimbursement clearly, and CHW paid every dime I spent to get my AC fixed

Michael was wonderful and called me back right when he said he would. We are current AHS Warranty customers and are very disappointed in the service and fees with them. Hopefully you will be better and with the Tickets At Work discount that is perfect

Contacted Choice Home Warranty and service provider was sent to my house within a few days. My machine was not reparable and I received within the time-frame indicated funds to apply toward purchase of a new one. Overall I am happy with Choice Home Warranty.

Hi, I am happy to receive a call from Lydia. She explained the process well. I tried to get my oven fixed. But she mentioned that it's not possible as it's old. But she offered part of money through gift card to replace this item. Thank you. Sriram.

I have had mixed experience in the past with other warranty companies, but I was very pleased with the quick response and professionalism of the service provider used by Choice. We reported our home's HVAC not working on Friday and the service provider was on site the following day. Choice approved the part replacement almost immediately and the HVAC was repaired and back in service on Monday. Thanks for the quick and easy support!

He made the process of replacing the unit go very smoothly. His knowledge of the plumbing industry was outstanding. I appreciate so much his time, advice and consideration. Excellent service all around. I would easily recommend him to anyone in need of plumbing service.

The floor drain in the laundry room had backup. And the (2) technicians from Zoom Sewerage and Drain had observed the problem and troubleshoot it. I liked them because they were very thorough and explained the diagnosis of the problem. The outside drain had tree roots that started the problem.

While he worked on our washing machine, he noticed that the dryer needed to be cleaned out for safety reasons. He let my husband know that part wasn't covered but was able to give us a very reasonable deal on the spot to clean out the dryer, the vent, and the lines on our dishwasher and refrigerator. He was able to do the initial repair and all the other work in under an hour! He went above and beyond!

Quick professional service. Knowledgeable technician. He identified problem and had parts with him to make the repair so no need for a second trip. He explained everything to me along the way so I knew what was being done. Would use him again any time.

Entire process from the start was very professional. They communicated with time of arrival and once diagnosed problem, they explained what was wrong and what parts are needed to repair. Our parts are on Order and they will call when arrive and set appointment to finish repair. Also explained, there would be no additional trip fee involved. Our technician was very polite.

I sent the wrong description of the problem but once the service guys called them and gave Choice the right description my work was approved and done the same day. I hope I will continue to get my job done without any issues in the future. I will also encourage friends to join Choice because they are very effective and they get the job done with no question or problem.

The tech was very experienced and clearly explained what my issues were. He repaired my unit quickly and was very professional. I would highly recommend this company to any friends or neighbors. I've been a customer of Choice Home Warranty for about two years and have been really pleased with the service and response time to claims for service. I left another company because of failure of claims issues and response time and have never looked back. Thank you Choice Home Warranty.

Grant was extremely knowledgeable and professional. KUDOS!!! He did call to let me know he was en route as well as explaining to me the next step in the process-ordering parts etc....He called me later following the appt., ordered the parts, set up my next appt....Well done. Walt

Great service from the company and they fit me in at the last minute. I am very grateful. My AC was fixed quickly and the technician was nice and professional with his service. I would recommend the company for service to anyone.

What is fantastic in dealing with Choice Home Warranty is the prompt response of the agents regardless of the conversations and/or of the type of claim(s). My greatest disappointment is the selection of vendors or technicians assigned to a particular job or jobs. In my situations, I do not understand why you select a vendor or technician that is located far away, hours away. What not hiring a technician close to the job at hand or even better why not hiring someone that the client trust from previous jobs. Can someone care to explain?

Scheduling was done easily. The repairman was prompt, pleasant and efficient. As soon as he added Freon, the A/C began to cool. So far the repair has been working fine; it is plenty cool now. I'm shopping for convenient cleaning service.

Your employee demonstrated professionalism, patience and knowledge of the company and what it offers. He was patient and articulate, pleasant throughout the application procedure. He is an asset to your organization. I searched other sites for the service. Yours meet my service needs and the annual fee, and service fee for each visit is welcomed to me on my fixed income.

It’s good to have this service for your home. Saves a lot of money and time. Friendly and courteous staff members. It’s fast and easy to submit a claim online, you will a fast response emailed to you with a claim number and technician to contact.

Very impressed with the warranty coverage and the courtesy representative. The senior discount for 1st time customers was very helpful. The fact that you can cancel and be refunded for unused time was helpful in my decision. I am now a Choice Home Warranty customer..

Work not completed yet, it amazed me that the technician is 2 hours away and cannot look at my ac until the 26th and the claim was filed on the 23rd, thank God it's been rainy and not so hot however would seem we could have someone local and get my unit up and running sooner!

Contacted yesterday morning. Still waiting this evening for a service schedule to be made. Called this morning and told should hear today but have not heard back. Why I haven’t been contacted I do not know. I am getting very anxious and can't figure what is taking so long.

The most recent claim I had with CHW was for them to fix the leak that was in my garage for my outside water and it ended up being three separate leaks. The plumber had to get each one authorized before he could continue. They denied the third leak initially, but then after realizing that it was on the inside of the property, they went ahead and did the claim. It went pretty quick. It was all done before he even left. He got it all resolved that day.

The technician came and fixed the leaking faucet. After he left I noticed a small water drops coming from the water valve under the sink which the technician damaged by accident. CHW refused to pay for its repair stating it was rusted hence not covered. After much haggling CHW agreed to pay about half of the cost which is not fair.

I am in my third year with Choice home warranty. I must say they do great in getting timely response for maintenance requests. HOWEVER, when it comes to assisting the repairs of my air conditioning system I am totally displeased. In 2020 I had a problem with my unit not cooling and was told I had a possible leak And this was the baseline analysis to determine how bad the leak is. No repair was accomplished. Choice sent a technician out and added Freon and the system worked fine.

Updated on 05/26/2022: Water Heater was reported leaking May 24, technician recommended replacement. It was approved by claims dept. May 25. The water heater is coming from??? The technician had a water heater, they could have installed it right away. Now we are waiting, the house is disrupted by all this laundry, shower, dishes etc. Please expedite sending water heater. Thank you.

The agent was very professional and a good marketing individual. I am very fortunate to talk to him. I will highly recommend him for my colleagues and friends. He was very friendly and courteous. I wish him my best.

He tried to sell me a solution and I said yes, then he said, "Well what about this solution," I said yes again. Then he said one more solution. STOP. I just closed the deal for you. JUST TAKE MY ORDER! Couldn't do it so I am looking elsewhere.

Regarding the tech that came out....excellent. Very impressed. Still reserving judgement on CHOICE. We will see how this is resolved...looking good. I do have a suggestion. NO ONE like to do surveys and if you amok people type in their personal info like you have here....most folks don't like that. Repair will be done next week. Parts ordered and in so looking positive.

I was a little upset that the technician had rescheduled my morning appointment to another time because I had a scheduled appointment during that time and the morning time was ideal. However, I did explain it to him and he kept his word of meeting me at 11:00 a.m. There was a delay from Choice Warranty responding to the technician's request for approval of repair which took up some time before he could do the actual work. The work was completed in a timely manner so I could get to my next appointment.

You always provide excellent and quick service for the problem, and your quality people always take care of the problems with excellent attitudes. I am very appreciative of all your help and services, especially since I don't have to worry about finding someone myself and can always be confident about an honest and quality outcome.

The technician was very professional, found, and solved the issue quickly. I was very happy with his work. **An additional comment-- I don't know why so many companies is this area add a service fee to credit card usage. I came from another State, and never experienced that before.

So far so good. I had an issue going on with my pool piping and filed a claim. Within days a technician came out and fixed my problem. It is a great peace of mind to know that these things can be covered when the situation arises.

Kyle is the name of the technician that came out from Rotor Rooter. He was very professional, polite and informative. Although it was his first time dealing with filling out a claim form and waiting patiently for authorization for Choice Home Warranty he was very patient in doing so. I would recommend him and the company.

Am not happy with the speed of the claim process, think it is too slow to be without an appliance. Speed of claim review and time for check to arrive is too slow. Also was not happy with the settlement.

This water was fixed very fast. The repairman was very fast and efficient. Joe ** was very nice and took our problem serious. If I ever have another plumbing problem, I would prefer Joe **. We have been with CHW for a few years and will continue.

CHW responded to our claim in a positive and timely manner. Our case manager was very patient while explaining what was happening. We will recommend CHW to our family and friends. One friend already requested the number to CHW. We look forward to working with them in the future.

Choice was very professional and worked my claim in a timely manner in fact a service technician came out same day claim was filed. I love how I was kept informed thru text messages every few minutes until the technician arrived and got text this morning that my parts had been ordered and I should be receiving tracking information soon. Everything is so detail, and I love it.

Our technician was very informative and diagnosed the problem right away. We unfortunately need a replacement unit and our quote said it could take 30 days to get an eCertificate for Lowe's... Not sure about anyone else, but I need to do laundry before that 30 days is up.

I am very pleased with this service and I am recommending this to my Niece who will be purchasing a home for the first time and if you own property there are thing that come with age or just normal wear and tear. Things in this day and age are produced fast and don’t last long like in the old times so you need a good warranty program. This one is number 1.

My air conditioner was not working. The serviceman was on time. He did a quick and good job. We discussed what was wrong he told and showed me what he did. I checked to see how much the freon and fuse cost. So if it happens again I Can do it. It was the fuse and my air conditioner needed freon. The cost of fuse is between 30 and 300 dollars. My fuse is 45 dollars. I can do that for now on.

The technician was excellent. One of the best ones we have used so far with Choice. He was polite, well spoken, knowledgeable and diagnosed the issue quickly. I would use this technician and company independently of Choice if they were available.

Choice Home Warranty was very quick to respond to my problem and set up an appointment with a dryer repair company all within 24 hours. The dryer company had all parts to repair what we thought was the problem. Them set up new appointment with electric technician.

Came in a timely manner, determined the problem and the fix and submitted the request for repair. Repair was approved within 5 minutes. Parts have been shipped to my house and repair appointment has been made. Very happy with the outcome.

The tech that came to my house to fix my AC was very professional. He works at Community Heat & Air. The tech 1st from M&M was very rude and had a nasty attitude. Thanks to the tech that works for Community Heat & AC . I would recommend that Choice use their techs. The one came to my house was very respectful and did his job professionally.

I will be canceling my service, they don't have good customer service. They don't cover portable AC units but they sent 2 tech to my house for it. Then Choice lied. Said they would cover it then a claim specialist said she wouldn't.

Arrived on time and fixed the issue quickly and efficiently. Left the area clean and showed respect for my belongings. The scheduler fit me in quickly and sent a text ahead of time, confirming the date and time would work, and explaining the technician's situation, which was also nice.

The technician was great. He was respectful and cleaned up. One of the issues we did fix and had to order other parts. The only issues I have is when he unstopped the downstairs toilet the scratch the toilet she. The white paint is gone and it looks dirty. But, job well done.

The Girl that helped me was will knowledgeable about the company and very experienced. I was so surprised at how quickly and efficient and how easy she was to understand. Very polite! I was even more glad when she said I was covered foe plumbing problem at my home! Thank her and Thank you Choice Home Warranty! Terry

After enrolling 5 properties, I wanted to make some changes...Called in..After waiting was given the option to receive a call back...When I received the call back...the representative said I had to be transferred to the "retention" department...That's where the problem started...Was on hold...then automatically received a message saying I would receive a call back..then got the call back...Told I had to be transferred to the. "retention" department...This happened over 6 times in the last 3 days..IF THIS IS WHAT CUSTOMER SUPPORT IS LIKE.. I'LL BE CANCELLING!

Our agent was very knowledgeable and courteous. He had no problem answering my wife and I's questions. The agent at CHW made us feel welcomed! We appreciated that, It's nice to talk with someone who took our needs into consideration and not just trying to make a sale! CHW we thank you for being so professional. We looking forward to having CHW for years to come!!! The Kallie family.

Within 24 hours after I initiated a service call due to an AC not cooling, I received an email confirming the claim. Later, the AC company called to set the appointment for service the next day. The AC serviceman diagnosed the problem and fixed the AC within 30 minutes. Very satisfied!

Sales person did a great job recommending and closing me on a 2nd Home Warranty policy. It was at the end of his shift and he was just as fresh and persistent as if I was the first prospect of the day.

Rep was very nice and helpful. Understood my needs and what I was looking for without much explaining. I was also at work and he understood the if I had to place him on hold not to hang up and the reason why. Thanks for being so friendly.

First, they respond to you quickly. But, the authorized department made the story and found all the ways to avoid paying the money. In my case, the permitted technician told them the electrical system of a 17-years-old water heater was broken. It's worthless and unsafe to repair. I have the report in my and also submitted it to their system. But their authorization department kept saying the technician told them the water heater was repairable and only reimbursed me $315.5. I have all the documents to approve the truth. But the only response I got was that their authorization department talked to the technician, and the technician told them they only needed $315.5 to fix the issue.

CHW contractor was very prompt in calling back on a Sunday evening and setup a Monday morning appt. Great service and quick replacement of the unit. The technician was friendly, skilled and very efficient in identifying the issue and resolving completely.

Tracie ** is the lady l talked to regarding a home warranty. She walked into options and advised me what's best for my interest. I took her advice and hope Choice Home Warranty will prove what she promised. Ram encourage

I was looking for a Home warranty because we bought a house. I had Bob on the phone and I have to say the Customer Service for CHW is excellent. Bob was perfect in telling me what is covered and how everything works. I can just recommend CHW.

The technician was very pleasant, knowledgeable and very respectful of the property. Unfortunately he did not have the part needed so scheduled a follow up appointment. My only complaint is the 4 hour window reserved for the appointment, that’s a long time to sit around waiting. Can a 2 or 3 hour window be arranged?

I have only used the Service 1 time. I was pleasantly surprised. The Contractor was wonderful and the repair was quick. I have recently canceled my existing policy and purchased a new one for my new home. The sales rep was unrelenting. I felt that he didn't really care about me or getting me the proper coverage for my home. He just kept trying to sell me on some VIP program. I swear it was easier to buy a used car! I would recommend Choice reviews the sales tactics used. Otherwise, I am happy with the service itself.

The technician told me that Choice Warranty should offer me some money towards a new washer. Choice Home Warranty offered nothing!!!! Even though one of their representatives assessed my washer on December 7 2021, some company idiot suggested that my washer had been misused and abused. This is one of Choice’s methods to deny claims. I have renewed this year’s Warranty. I won’t make this mistake again. Thanks for doing NOTHING!!!