Choice Home Warranty Reviews

Greg from Repairman, LLC was FANTASTIC! He was patient and cared about the solution to the problem, not just finishing quickly. What he thought the original problem was, ended up not being the actual problem. Greg showed extreme detail and continued to work on our icemaker until he found the correct solution. He even asked us to text at the end of the day and let him know if it were working to our satisfaction.

The tech came out and evaluate the garbage disposal and determined that it needed replaced. He contacted Choice Home Warranty and they agreed to pay for the job. He was very professional and done the job very efficient. Matt needs to receive a raise for what he did and I would also give him a bonus for his professionalism.

Had a pleasant experience with customer service when I signed up. Agent was very informative and answered all my questions! I was very happy to get rapid response by email for contract. My daughter is with this company and is well pleased with her experience!! My son had this company in Nashville, Tennessee and he had good service!

I had a toilet leak. I submitted my new claim online. I got a repair person assigned very quickly. The repair person called in a timely manner. This person came to the house in the timeframe given. This person was also professional, kind, and efficient. I’m very pleased with this experience with Choice Home Warranty.

The plumbing Technician from J.R. Plumbing Company was prompt, knowledgeable, and efficient. He arrived at the appointed time as scheduled. He was able to identify the cause of the continuous dripping of the faucet and was able to resolve the problem right away. He did an excellent job in fixing the leaky faucet in my bathroom.

Purchased home warranty program, paid one year in advance and was told cancel anytime, no penalties or fees. First attempt at service call Choice could not find tech so was told to find my own and they would reimburse. Paid twice the agree service fee to get a tech who diagnosed problem. Choice refused to accept diagnosis unless in their format. Tech company refuses to fill out all their forms but offers to send diagnosis. Choice refuses. Choice refuses to reimburse the service call. Asked for management, get same canned response, "We will not reimburse, we will not accept diagnosis or estimate in any form other than ours." Asked to cancel policy, told I will get less than half what I paid and less a $50 early cancellation. STAY CLEAR.

The process of putting in a claim was seamless. I was very surprised given the current customer services these days with other companies. I love your automated system that picked up everything I said and instantly, an appointment was made and sent to my email for the next day. Sears Appliance was excellent. I didn’t know they still existed.

Our washing machine is about 6 years old. The lid won't stay open. There are cracks near the base by the hinges. In less than an hour our claim was denied claiming it isn't "normal wear and tear". How the heck do you know that? Just what exactly are we doing to a washing machine lid that isn't "normal"? It opens - it closes - that's it! Has anyone considered it might be a manufacturing defect, or is that on me too? I am completely dissatisfied with this decision and will appeal it. If my appeal is denied. I will be looking for another home warranty service. This is ridiculous!

My air conditioner wasn't working and Sears service person came out and did what he could, but told me it needs replacement parts that are still under warranty, so CHW refused to replace the parts because they're under warranty. But then the air conditioner started cooling our house and now it's working good like it use to. So I'm pleasantly surprised.

Waited 5 days in 100 degree heat to have someone look at my AC, I would assume a home warranty company would had more resources and maybe be a little more helpful in timelines, but technician finally came and no problem with Sears. Did a great job and got my unit back running.

Very knowledgeable and professional. First, he arrived to my home the time that he said he would. Secondly, he explained what the problem was and the solution to repair. Thirdly, the repair time was awesome. I am going to request this technician for all of my future AC repair needs.

Myles was very courteous and patient answering all my questions. He was very thorough and provided me with the valuable information on the senior package. Even though it made my heart race to spend that much money at once, I opted for the 6 year senior package. I knew it was an excellent offer.

I found your company by Googling another company is was familiar with. Yours was rated ahead. I will say that the projected cost was more than $100.00 less than the cost of this policy. I’m happy about the final cost and product and dealt with James. I was annoyed though to receive numerous phone calls and emails from other sales people. James tells me that by tomorrow those calls/emails will stop. I sincerely hope so.

1. Poor, non-reliable vendor. (Assigned technician No Show. Then rescheduled me 10 days out in excessive heat.)

Easy sign up, hassle free. I looked online and requested an amount for a home warranty. A person called me the next day and set it all up. It went very smoothly and I got signed up that moment. There was no pressure. I got what I was looking for at an affordable price.

So far my experience with CHW, has been good so far, CHW responds quickly with claims and that’s very important to me. I plan to continue using CHW as long as I can get my repairs done in a timely manner. Thanks for all you guys do for my family and I.

Tech/owner of the A/C company is wonderful. Is fast and courteous. Knows exactly what to do and gets the job done quickly. There was an issue with scheduling one from the home warranty but the technician took care of the ticket right away and apologized for something that wasn’t their fault.

Where to even start…I have nothing but amazing things to say about Choice Home Warranty, my dedicated Account Representative David **, and the vendors Choice has chosen to align themselves with to help my clients. When I have a Seller consultation, 99% of the time there is absolutely NO question that they will provide a Home Warranty to their Buyers. It is the way I explain the value of the warranty now and in the future. Most of the time my Sellers also agree to add-on services as well if their HVAC is older or if they have a pool… My Buyers LOVE that I write in a home warranty to protect their investment.

I didn't feel pressured at all to purchase the Choice program. We've been concerned that our aging appliances could let us down unexpectedly causing a big financial requirement. We're ok with everything working in great shape at the moment, but, it's time to realize it isn't always going to be the case. This takes the concern in the future of any sudden failure that we needed to protect against.

Just enrolled in a 3 year service contract, as the sales rep Noah was extremely professional and knowledgeable, taking the time to thoroughly review contract/coverage details, as well as offer great savings and answer all of my questions. I’ve shopped around with major competitors, Choice offers the best coverage for the price hands down! Thanks again Noah, appreciate all of your help!

Very pleased with the service I received from the technician. He was on time and resolved the problem we had with the air conditioner. I would highly recommend him. He also recommended we clean the coils for more efficient service. He was able to perform this job since he had time.

I called and asked him if he would answer some questions from me...he did! He gave me good prices and now going to send my daughters to him!! Wonderful!!!! I explained what I just did with him on the phone. I told them I wish I had known about this company 50 yrs ago!!!

Patricia ** handled my claim perfectly and I thank her very much. She was professional, patient, with an old man who was not computer savvy, and coached me through the process so it was easy for me. I had never uploaded anything before I was getting frustrated, but Patricia never let me quit. You need a lot more Patricias in your organization!

This technician responded quickly and effectively. Showed up when they said they would and provided good service. We appreciate knowledgeable and prompt service. No problems. Kept appointment time and did a nice job.

Technician was excellent and professional. Because Choice offered reimbursement rather than finding a repairman for me, I got to choose a local company which was able to come to my house the next day. This is much better than having to wait sometimes as much as 10 days for them to find someone.

Jim with Butler Plumbing and his team have been the best each time we have had them out for service. Jim is very knowledgeable in the area of plumbing and will offer ways to prevent hazardous. He usually has a trainee with him, that learns lots. We highly recommend their service to any future customers experiencing plumbing issues.

So far I am happy with the purchase, however, I will see if it remains that way in the future when/if I need a home appliance repair. I am with American Home Shield currently, and I have called them for a plumbing issue, however, they couldn't send out a plumber for 5 days. By then, I don't know what damage would have happened to the walls in the basement. Not HAPPY AT ALL! My brother fixed the problem to a certain degree.

When I contacted Choice Home Warranty For service on my A/C I was not aware that my a/c was still under warranty with the company that installed it! Your tech advised me of that and I had the original installer do the repair! Your tech was courteous, and helpful and explained that they would not be paid for service on my a/c when under warranty with installer. They saved me a service call fee for nothing!

He was excellent on telling what was going on with my unit, was on time also. What I am not please is with the results I got back that this company that I pay for unexpected issues that come up one's life that you’re covered. Well I feel like this is rip off to customers! 65 without air. 100 degrees in Texas!

Assigned company did an excellent job, was on time, clean, resolved the problem and was pleasant to work with. Original problem had us going through 30 gallons of water an hour. Thought it was a leak under slab and fortunately was not. We are up and running before the 4th.

My first request with Choice and things went very smoothly. Mr. ** did a awesome job in replacing my garbage disposal. Very thorough in the installation and displayed lots of professionalism. They called to confirm arrival and true to timetable scheduled. A special thanks to Mr. ** for a job well done.

This tech was professional and kind in his approach. He had done work for me on another appliance and did an equally fine job. He came within the first two hours of the 4 hour window. I didn't have to wait all day on him. He did a thorough job on the appliance. He found the problems, made the repairs, vacuumed out the dryer and had it going within 1 1/2 hours. I would recommend him to my friends. But to recommend CHOICE not feeling good about the two previous times I've had to call for repairs.

Technician from Lone Oak Heat and Air was very good, but CHW was not very efficient getting service out here. Think maybe because we are rural and high need time availability was not there. Overall problem taken care of. Still not sure the premiums are worth paying, but so far it has.

I would recommend the techs but NOT this warranty company, Denied a claim citing that my "coils were dirty" when they had been cleaned less than 5 months prior. I will not recommend Choice to any of my associates. I have been diligent of maintenence, I even hired my last home warranty American Home Shield, company guys to do the preventative maintenance.

Placed service claim due to AC was not blowing cold. Technician call and confirmed arrival time and kept me informed of all things he was doing. Air is good now. The only issue I had was the delay in receiving the message from Choice to when the Technician would be coming.

Our repairman, Shawn ** was very friendly and professional. He was very knowledgeable about refrigerators and we were happy with his work. Turns out our problem with the fridge was very minor but he recognized what it was right off. Great job! Would recommend his services to anyone at anytime.

Very professional and knowledgeable. Came in and found the problem quickly and let me know what the problem was. Also let me know what my copayment would be upfront. I am very satisfied with the service so far. I would recommend Choice Warranty to anyone that doesn’t want to pay out of pocket.

Phil M. Was very helpful during our conversation. He was very friendly and professional. I was actually thinking of going to another company but he was able to convince me Choice was a better option for the price!!

The technician was friendly, punctual, and very helpful. My actual appointment was scheduled for Friday, but on Wednesday the technician called because they had a cancellation, and they were in my area. I was thrilled because the timeframe I was given for Friday did not work with my schedule. Now my air conditioner is working again!! 2 days ahead of schedule!!

My claim started on 6/17/2023, and on 6/24; 7 phone calls later I received a replacement notification. It was a gift card to Lowe's for $484.00. First of all, I was not sure I wanted to go to Lowe's nor was I given any alternative. After getting a number from the Better Business Bureau for a CHW claims representative, I was told that I could be reimbursed with a check that would take 4-6 weeks, or a gift card which would take 2 weeks to receive and CHW would raise the replacement amount to $540.00. I asked how they came up with that amount because nowhere was I going to get a refrigerator/freezer for that amount of $$ even "Builders standard equipment" as stated in your contract. It was just going to cost more.

Once I submitted the claim, they made an appointment for me. I wish they would have contacted me first. Either way the company that accepted the claim fixed my air conditioner the same day which I appreciated because it was really hot. Thanks for helping me out guys.

Oscar was very pleasant, informational, answered all questions and found the best deal for an elderly person. I wasn't wild about paying the full amount but can't pass up a deal like that. Now I have to wait for something to break to see how good your business really is! Very fast service, very pleasant person to speak with and covered all my questions.

My experience was Excellent with Daniel, everything was explained my membership coverage, and being retired Navy gave me a benefit of lesser charge which I appreciate, Daniel was very Professional and caring Outstanding, gave me peace of mind and confidence in your company, I will recommend to a friend. Thank You

I thought very well of the service that Choice provided today. Once I reported my issue I had a response from Progress and the gentleman showed up as promised. I think he had to work hard to get it fixed but he did it. He also made sure the dryer was working before he left and he cleaned up after himself.

I was looking for another home warranty come because I was dissatisfied with the one I had due to poor service and raising costs. The representative I spoke with was very friendly and understanding and was very patient and answered every question I had. I am pleased that I was able to be grandfathered in at a cost that is reasonable providing the coverage that I wanted.

Was told my claim was denied. I don’t know how they can prove a power surge happened. The tech didn’t tell me that. I guess I won’t be recommending people get your warranty service. Because there’s always some loophole for you NOT to have to pay for something. No more warranty for me. Waste of my money!!

Great technician. Good work. I would definitely recommend this technician and his company. This was my first opportunity to need Choice Home Warranty company and was quite pleased with the fast response. I had to switch warranty companies this year because they raised my annual charge, cost of each service, and added a replacement charge.

The technicians you sent to repair the electrical did a great job. When you sent someone over for the previous claim on the air conditioner, you told US to get OUR OWN TECHNICIAN and then you didn't like his diagnosis format and refused to reimburse us. If you don't like the way the technicians that you tell the customers to find, do their diagnosis report then DON'T tell them to get THEIR OWN technician! You find them the technician!!! And you can't EXPECT the customer to wait an extra day or two to get his air conditioner repaired when it's very hot while you decide whether or not you like his diagnosis form.

Nice service man, very polite repaired AC unit. I requested that both units be repaired and the service e-ticket ok only had one unit. I had to call and get another service request. Lady I spoke with helped me. She said there would be only one service call fee since it was an error. They charged me 2 service fees. Other than that it was great. Quick and easy to fill out request.

The condensate drain that feeds into my bathroom sink clogged you and overflowed the sink. I experienced a 43 minute hold time to request help. After waiting two days I was given the choice to find my own plumber. Having done so I scheduled an appointment the next day (Monday). After the plumber examined the job and identified the problem. I then was forced to wait 1 hour and 15 minutes for authorization to complete the job. Upon receiving authorization it took 35 more minutes to complete the job. Then it was difficult to submit my claim for reimbursement. Choice is not a customer service priority company. I will not be renewing my contract with them. Poor, poor customer service

Saul was great! He got my A/C fixed in no time and checked that everything was in working order. He added the necessary refrigerant to get my system cooling properly again. We discussed different types of UV light systems. Overall he was very knowledgeable about HVAC. I would recommend using him to anyone who asked.

I recently had a tech to fix my AC, Hector with Uptown Heating and Air. He was fast and efficient. He was polite and respectful. Thank you for coming and finding out what my problem was. Hector found out that the AC was working properly but referred me to the actual problem. My AC was up and working again.

Kevin ** resolve the problem quickly and efficiently. He was on time. Cleaned up after himself. Very professional. Super fantastic. Great job. The job is done quickly. I could tell that he knew exactly what he was doing. Very knowledgeable. I highly would recommend Kevin ** for electrical job.

The Tech Kevin from ADS Doors and Gates was EXCELLENT! He was so professional and informative. I really felt like he cared about the service he was providing and I was very impressed with his knowledge. I usually feel like technicians are talking down to me or trying to scam me in some way, but Kevin didn't come across like that at all.

We had the overhead spring break. Called and the repairman came asap. He traveled 4 hours round trip but had a smile on his face when he arrived! He was great! Friendly and skilled. He was on time for the repair. He knew customer service. He was very quick with the repair. Very polite. Professional, and I'd use him again in a heartbeat.

My power was off initially at original time set for my first appointment because of storms. The technician was very kind to work around that outage. After getting diagnostics done; before he could do repair work someone hit a pole cutting it in half just down the street. No power again!! He was very nice working with my appointment rescheduling again because of power issues. Very nice and responsible technician was Cedrick. I was very pleased with his work ethic. He made a horrible experience be as pleasant as possible under the circumstances. CHW good choice in choosing reputable repair personnel. That says a lot about your company

The technician was right on with his knowledge. Problem comes with Choice Warranty not providing service. There was no personal connection on why the issue is not resolved. I am without using my unit because the tub was found to have a crack in it. So they say I abused it.

The first tech who came to check the dryer issue did not identify the problem correctly. The second tech came out and found the problem real fast as it was just a breaker issue. Nothing wrong with outlet for dryer as the first tech stated. Both Tech was very kind and professional.

Entering the claim online is seamless and the contractors that I have had are professional and timely. The only complaint I had was I entered the claim on needed to add to the claim which would have been the same area which was plumbing... so the plumber was coming anyway, but Choice wanted me to enter a whole new claim and pay another $75 because it was not added with the original request. Mind you the original request was made less than 24 hours prior. I thought that was silly. The only other complaint I have is customer service is not open at 8am EST so it took a while to get someone on the phone for an early morning issue that couldn't be handled online.

A/C stopped cooling Sunday, filed claim same day, got email Monday confirming claim. Tuesday, tech called about noon and was onsite within thirty minutes and repaired in just a few minutes. Tech had part, capacitor, on hand and installed in no time. Tech was very knowledgeable and professional. It was well over 100 degrees and no shade but he worked diligently to fix problems.

Diagnosis of the needed repair was brief yet thorough. He explained with clarity the process that would follow to have the appliance working once again. His demeanor was professional and his dress appropriate. He exhibited a wealth of knowledge concerning the internal workings of the appliance and the parts needed.

Very capable technician and very professional who took the time to explain what the problem was and how he was going to resolve it. He was thorough and offered guidance on how to eliminate similar situations in the future which was very helpful and going the extra mile in my opinion.

Part for my broken dishwasher was no longer available so Choice is giving me $591 to replace it. Their initial offer was $246 but couldn’t buy a new dishwasher was that. So they made me another offer. My claims agent was super nice. I’ve been with Choice for 5 years and they have been great.

The service man you sent took several days to come to my home. He had to look at the machine even though I had told him the problem, and then order parts. He should have brought parts with him. He ended up taking my washer and bringing another. My problem was not completely solved even though I explained it to you and to him. It took over 2 weeks to get my washer going again. It still cuts off during the cycle with a washer full of water and clothes. I have called to open a new claim but couldn't speak to a person. I was given claim **. I had forgotten about your service for my air conditioner until after I had booked a repair tomorrow. Can you help me pay for this service and repair from Bowen Heating and Air Conditioning in Williamston NC. Please call me at ** on Wednesday, June 28.

Updated on 06/30/2023: Preston Air Repair was on time, courteous, thorough, professional and got the job done quickly. He did not try to sell a bunch of things I didn't need and would be glad to have him back the next time I have A/C problems. He is also a veteran of our military who served honorably.

We have paid for a home warranty and want our AC units repaired in a timely manner. We do NOT want to pay out of pocket for any repairs. We want you for find a technician and get the repairs completed per the terms of the purchased warranty. This is a time sensitive issue as this is Arizona in summer.

My refrigerator stop working. I call them then they set up appointment with tech 3 days later. How can I keep my stuff without refrigerator? Tons of food destroyed. I never Renew my policy with them. Next I had plumbing problem before. Tech came after 5 days. This is really disappointment. I changed my home insurance last year. That was my mistake. Never had that bad experience.

& a courtesy call to cancel service call a day prior was difficult. Thanks for your time. Choice home warranty Service call. Air was. Please help. Thanks again.

Dryer stopped working and needed service. Under the terms of my Home Warranty this was covered. A technician was contacted and came out within a day to repair it. This was the third claim I had on this home we purchased last August. The first experience was not good; the other two were handled much better.

I have been working with CHW for many years now and they are everything you need a home warranty provider to be. I recently had a AC issues. They worked with me to get the unit back to where it was prior to the storm. If you want a quality Home Warranty plan that is budget friendly Choice Home Warranty is the way to go hands down!

While I am very happy with the technician, I am very disappointed in the outcome decision by Choice. The AC system is leaking and needs to be replaced. It seems this is like all other insurance situations, where you pay into a system, but you don't get what you pay for. I have an elder parent living with me, and the AC is essential to her wellbeing. Being told that it will leak out in August, so call us back is disturbing. I will be calling and I hope that the outcome is much much much much better.

My water heater went out on 6/13, but I thought maybe it was just a fluke. I filed a claim on 6/15. It took them 2 days to find a tech and it was going to be another 4 days for the tech to be able to come out. I reached out and the tech came on 6/19. He thought it was the pilot light. He lit it and I told him less than 2 hours of him leaving the issued remained. He came back out and told me 3 parts needs to be replaced for my issue to be properly resolved. We notified Choice. Choice authorized one part to be replaced and said come back if that does not work. That’s crazy. I have gone back and forth with Choice many times about the issue because they need pictures of the failed item, which is an component of the water heater. I have been told 4 separate times my issues was escalated and that someone would call. They never call. I call and I'm left on hold for long periods of times and repeatedly hung up on.

Very nice, professional guy and really did a good job! He did lubricate all the joints, guide bar and other parts that need it. Tested it for normal functioning. Replaced broken spring and adjusted all that needed to be done. He remind us of his arrival time and he came on time. Gave us the work statement after the job..

Sean ** listened to and answered all my concerns, and did his best to treat me as an individual and not just a “@sale.” I now have confidence, because of him, that this was a necessary and advantageous program to enroll in. And that I will be treated as he described respectfully and efficiently should I need repairs on my home appliances, etc.

The gentleman was very professional and helpful. We would recommend him anytime to work on our AC or anyone else’s AC unit. My wife was who met with him. He explained everything to her and was able to assist us. The weather was really hot, in the 100’s and he was able to get our AC up and running. I have two kids and pets and he took that into consideration and worked very hard in fixing our unit. Thank him and his company very much.

Very Happy with the service. On time and efficient. We had an air conditioning issue in the hot summer this time with kids home. It happened on weekend and gave complaint on Sunday and by Monday morning technician was there to fix the issue. He verified and got approval immediately to fix the issue.

I called CHW and explained my issue. I received a email from Choice Home Warranty very quickly and a response from a Licensed Contractors of the appointment date and time for service at my house. They were Knowledgeable and helpful. They fixed the issue in a timely manner and were pleasant to work with.

Everyone, especially Kaylee, was very nice and seemed to be informed and pleasant to speak with. Not much I can say because I have not used my warranty yet. That will be my true test. Give me some time and ask me again. I don't normally give perfect reviews because there is always room for improvement. Kaylee is the best!

When my technician didn't show up, within a 4 hour window on a workday, you still wouldn't allow me the option to contact a technician that I know, trust, and would show up when he said he would. How does is this putting your clients first? It isn't. This was already after waiting for over a week for someone to show up anyway, thank God isn't was very hot during the week+ our AC didn't work!

The gentleman that came to our house did an awesome job. He explained what was wrong and fixed it the correct way so that we won’t have any issues. Very friendly and even vacuum the area that he worked in. I would definitely recommend them for any plumbing needs.

It was a great experience, he came and was very professional. Needed to order a part so said he would let me know when he would be back. He thought it would be at least a week but then he called on Sunday and came and finished the job. So from start to finish it took only a week from the time I put in a request to Choice Warranty. Very nice. Would recommend Bill to anyone.

I live in rural area with limited appliance repair services. Choice was prompt, having a Sears technician dispatched within a few days. On service day problem diagnosed part ordered. Part was received and installed within a weeks time. The Sears technician was courteous, professional and very engaging. I recommend this service.

Eventually, we hired our own technician and Choice would not work with him. Eventually, they did but will many hours of his time trying to resolve our issue. The total length of time to achieve this repair was 2 weeks. In the meantime, we have water damage in our mechanical room all due to Choice's failure to handle the claim properly. We were told by Choice that we would have to pay out-of-pocket and then get reimbursed for the repair. To date, we still have not received compensation.

My original appointment wasn't until a day later but technician called me to see if I was available for a earlier appointment which I was. I definitely appreciated that. He was late but it is construction season so some things you cannot control. He did come right in apologize and went right to work. He resolved my issue and answered all my questions. I am very pleased. Great work!!

I can’t tell you how kind the agent was with me. He was very understanding about my problem and got going on getting me help. I was very impressed with the way he treated me. Thank you. I am so pleased I came back to CHOICE. I had left for another company. But came back as soon as I could.

A year ago a Choice Home Warranty technician came to my home to check out my air conditioner/heater which had been seen by another company's tech, who told me the ?cooling coil? in the AC needed replacement. The Choice Home Warranty tech that was sent to my home, said I would need a new unit in a year. The unit cooled the house for another month, before the weather changed. When the high heat and humidity came this year, the unit did not cool the house at all, and I have waited more than 24 hours to hear back from CHW. This should have been replaced last year.

I had the pleasure of working with Shawn. What a tremendous young man. He was the first to call me from Choice Warranty. He called on a very difficult day for me. I asked him if I could call him back in a couple of days. He said certainly. He kept his word and I kept mine. Thanks to Shawn I have a great warranty for my home.

I have been a customer for 7 years with Choice and have had several calls for very minor repairs which I have been very satisfied about. I contacted Choice for service on my Central A/C system in my home. This time it needed replacing but they didn't send anyone out for a couple days until my contract expired. This required me to renew at whatever cost they quoted to get service. After service said it needed replacing they then refused to replace it. When I went online to see the cost of a contract, I found they charged me over $2000 for a contract that is being offered for less than $900 to others! Sounds very suspicious to me.

Great for many years until I talked to customer service today. A/C went out. Tech put on parts, didn't tell me till he was done, then insisted I pay for the parts on the spot saying if he had waited for approval, it would be days maybe thru weekend. I even made him give me a receipt when he told me company would reimburse me. He charged me $80 over my service call fee. Now I can't get reimbursed because "that's not our policy!"

I am going to cancel this and go back to Sears. I asked him about specific coverage and he lied and said it would be covered and not a problem. I don't like being lied to. I have been disconnected on 3 different calls to your so called customer service.

I was not satisfied with the replacement amount that was offered for my dishwasher which is no longer functioning properly. After setting up an appointment to speak with a representative, I found her to be very helpful and accommodating of my request. She was able to increase the replacement cost amount and I was satisfied with the results.

Abraham ** was very knowledgeable and helpful. He explained coverage very clearly and precisely. I was a previous customer of Choice but left due to the poor service. I understand a number of positive changes have been made within the company and I’m looking forward to a good working relationship.

I just joined and kit is great!! I will recommend this product to all my friends. It was one that was highly recommend to me and it is great. I tell all my friends about the personal and always good service that I have received from this company. Glad that I made the change to this company.

I specifically asked if salt water equipment for my inground pool/spa was covered and was advised yes. As soon as I paid for an annual policy I got the contract and clearly it states under exclusions that salt water generators and components are Not covered. This is extremely frustrating as I was shopping specifically for this additional coverage!

Choice Home Warranty has a D on Better Business Bureau for a reason. I purchased three home warranties for my rental properties located in Indiana on May 27, 2022 with Choice Home Warranty:

I am reviewing this product on the day that I purchased it, so that is all I can speak to. The online process was easy. I was able to pick my plan and add any optional products. I received a receipt and policy number immediately. You can find details about the coverage in the terms of service link. I received a call from their sales team about options that could save money if you wanted to lock in rates for more than a year.

Call on Jun 18 about AC unit and Choice Home Warranty and sent no one out. When I call about the status of my work order the representative keeps telling that I can find someone and pay them and once I send all the necessary documents they might reimburse me portion or all out of pocket expenses. It's June 26 and Choice Home Warranty will not or have not being able to find a company to come service AC unit.

I have been with Choice for over Five (5) years and had numerous Claims filed. They just recently paid on a claim for repair of my dishwasher. I see no reason to continue paying for service I do not get when needed. I will be canceling my Choice account immediately.

Called in a Plumbing challenge. Had a very quick (same day) dispatch of the technician. Tech was knowledgeable and fixed the issue. Showed up in the time window that was sent out. Plumber was personable and had the parts on hand to repair the problem, without having to order parts and return.

I love the accuracy and promptness of the technician as well as his knowledge to identify the problem quickly. Giving me a report of the problem and ensuring me of his return to fix the problem when the needed parts come in. I have already told and recommended CHW to many. My experience with CHW has always been great. I’m happy to have CHW.

I put in a claim for No Hot Water and within 2 hrs I had an appointment for the next day. Air Wolf was assigned to my claim and did a great job to rectify my problem. Choice was very responsive and showed why their number one in helping their clients. Thank You.

Appreciate the speedy referral for an evaluation for a refrigerator. However was disappointed that the replacement e-value card was from Lowe’s and not an option to use Best Buy. We are still waiting for the e-card to arrive in our inbox so will need to follow up. Can someone please give us a call or update to see when the e-card will arrive? Many thanks!

I submitted a claim to have my a/c looked at on a Monday evening. I received an e-mail approximately two hours later advising me that a technician would be coming to check the a/c on Wednesday morning! And he did!! He was able to get the unit running again within the hour!! Thank You for prompt service on a very warm day!!

We recently experienced an AC issue with the temperatures soaring! Choice provided a technician who did a great job. We did have to wait a few days and weren't allowed to shop for another technician after Choice had identified one. Overall, a very good experience. Next time, I will simply use my own technician and allow for reimbursement.

I reached out to Choice Home Warranty because any repairs or replacement of appliances is really expensive, mine are 5 years old and I was starting to worry a little, (you know they don't make things like they use to.) My sister- in -law has had Choice Home Warranty for over 3 years and can't say enough good things about it. Odel contacted me, answered every question I had and offered me a great plan. He was super nice. I'm a happy customer who has peace of mind now! Again I really appreciate talking to Odel!

The coil in my Air Conditioner has multiple leaks in it causing a loss of refrigerant. These leaks have been verified by two different A/C technicians. Choice Home Warranty has chosen not to replace the coil, but to add refrigerant instead. This does address the faulty coil that will continue to cause a loss of refrigerant and possible additional damage to the Air Conditioner.

I am very pleased with Choice Warranty. I never had any problems with them. Every time I called them they responded to me. I had microwave trouble. They replaced it. That way I like them. I tell anybody if they snit they don’t have Choice Warranty they better get cause it saves you money.

2. When I bought policy I was most worried about older AC system. Sales person said it was covered. Did not explain that there was an exception for leakage. The major reason for failure in older systems.

Submitted the maintenance request online and quickly received a date for repair. The technician, Anthony, texted me to let me his expected arrival. He was able to quickly diagnose the problem, obtain the need part, and replace in a timely manner. The only reason for not rating five stars was the all day (8-5) window and having to take the entire day off work.

It takes too much time to acquire and assign a technician to a claim and Sometimes the assigned technician fail to complete to complete the assigned task. Choice Home Warranty should take special consideration for urgent situations such as having no water issues. There are many times small kids are among suffering because of the slow assignment of techs to the claim.

Choice Warranty is the best option for me. When something breaks down, they respond immediately. Plus, it's great not to have that worry about the cost of out of pocket. They are my best choice .Thank you, Choice Warranty. I recommend them to all my friends and family. Your staff is friendly and courteous. Very happy with services provided by Choice Warranty.

Master Bedroom vanity light fixture needed replacement. Claim was attended to and fulfilled. Technician was courteous and qualified to do a thorough job. The claim was received, approved and fulfilled within hours. The representative from Choice who made initiation appointment, called to update and said technician was in area and arrived.

When I signed up for Choice, I told the rep that I live in a rural area. He assured me that that was not a problem. My AC stopped cooling so I made a claim. It took a week to schedule a tech. The one they booked was 3.5 hours away... needless to say, I waited ALL day for an 8-11am appt and he never showed up. After 3 calls, they reassigned my claim, but still no appt schedule after several days. I know that they are trying to locate a technician, but if they can't find one, they should have me find my own and reimburse me. There are local people that do this type of service.

Very courteous and very honest. A knowledgeable young man. He was thorough with his inspection and explained everything he was doing as well as what he was looking for. He didn't try to up sale any product as others have done in the past. I really appreciated that. I would recommend him to my highly to my friends.

Our tech was great! He was quick but also took the time to ensure everything looked good and was working properly before he left. He provided some excellent knowledge to us as new home owners as well. Quickly diagnosed the problem and fixed it. Very nice and a people person also.

They were friendly and competent. They knew what they were doing. They had to leave to get conformation from Choice on what was needed to do the job. I needed to get in contact with the water company to shut off the water. After the water company came to shut the water off. I called the contractor to come and do the work. They came and finished the work. I called the water company to turn the water back on. The contractor called backed to ask me if there were any leaks which there were none. I thanked them for a good job.

The technician was very professional yet personable. He worked diligently to find the problem and then he proceeded to fix the problem. I was very satisfied with his work. If there is ever another problem with the air conditioner or cooling system I would request the same technician. I really appreciate how quickly Choice Home Warranty worked to solve my problem.

He was friendly. Knowledgeable and very helpful. Very nice. He explained to me what was going on with my dryer. I would recommend him to a friend and also recommended Choice Home Warranty. At least I would so far. Waiting to see how the actual repair goes.

After submitting our request, someone came out just days later. Kevin was very professional and knowledgeable. He fixed everything. We had many outlets that weren’t working and he fixed each one, tested others and gave us great advice. Very happy with our experience. I would recommend this service. It was great that someone came out right away.

I didn’t have water in my studio at the back of my property. I got same day service and they found the problem right away. There was an issue with a closed valve. After they switched it on they checked out the 3 places of concern to ensure ‘em water was flowing.

With Choice, I like that when things break down, I can call them and they can send someone out to help me. Because a lot of times, you don't know who to call to come to check your things when you have a breakdown. They contract with good companies, too. The only problem that I had when I first got it, was that every time I would call, it was always something that they didn't cover. I was upset with them 'cause I felt like I was just paying money and nothing would be covered. The only thing I knew that they did not cover that was rough was the main unit that was up in the attic, and I had to pay $1,500. But lately, since I've been calling them for the last past two years, everything has been covered. 'Cause I got the biggest package.

I sent an e-mail to Choice Home Warranty on 06/12/2023 about the dishwasher not working. I received a voice mail message the next day telling me that the best available technician would be in touch with me. An e-mail was sent telling me a technician would be at my home on 06/14/2023 between 11 A.M. - 3 P.M. The service rep arrived at my home at 10 A.M. in a sports car and only with a metal pad, came into my home, pressed a few buttons on the dishwasher, said the panel was bad, collected $75.00 and said it may take several weeks once Choice accepted the work to be done. On 06/20, I called Appliance Service Solution and left a message, but have not heard back from them. And today's date is 06/24.

Contract cancelled due to my online mistake. I could not do it as your page could not allow it. No charges will be accepted. Contract cancelled **. Contract not needed at his time.. Already I have other single contract... I was just inquiring the options. Your services already cover what I have already have. Thanks again.

Choice approved my request immediately and I was contacted by the servicing company soon afterwards. They came out and professionally completed the service. There was an original service date that was a week away, but the company contacted me to move the date up, which was outstanding. My air conditioner blows great now and the technician informed me that if I have any more problems with it, they will come and fix them with no additional charge.

My Microwave stopped working and I filed a claim with Choice telephonically. Within 24 hours a Repairman came out and repaired my Microwave. The repairman was professional, very knowledgeable, and was thorough in ensuring that my microwave was repaired properly. I was pleasantly surprised at how quickly my microwave was repaired.

My AC stopped working. It took a while to find out that someone would come in a week in triple digit heat. I tried reimbursement option when first technician came; I found out the breaker tripped due to locking mechanism. It's happened a second time where I had someone who would submit to CHW. I'm concerned It will not be fixed until the condenser gives out. I am quite unhappy. I was happy with the technician.

Technicians have been great; but time lag in getting service is increasing! And price for your contract is really increasing!!! Considering changing insurance! Also considering your low BBB rating; and the difficulty in finding contractors to supply my needs, makes me wary about Choice—so surprise me; find me a plumber today!

Our AC went out in a Sunday. We live in OK and it was already in 90’s. Within an hour Choice sent message that contractor not immediately available and offered option of us locating one. They would then send necessary information for Vladimir approval & processing. We were able to get repair completed within 48 hours. We are so grateful. This experience so different from our previous experiences with another Home Warranty Co. We changed after a series of problems, including a 3 week wait for Freon in the hottest month of summer.

I had a dishwasher leak and hopped online to see what needed to be done. I was able to easily request a service call. I got a text the next day that someone would be out shortly, and they were. Issue fixed, no more leak. I’m happy it was fast and easy to get taken care of.

Initially contacted Choice on 5/22/23. Was told to find a plumber. After finding one, I was told they had a plumber for me after all. I cancelled the one I found and went with their choice. He took a look, charged me $65 and then decided not to take the job. They have a second plumber for me who has already charged me $65, but I am encouraged that the job will get started soon.

Boris from Plumberology Plumbing Service arrived on time. He was professional, precise, got to work immediately; investigated thoroughly, and explained what needed to be done and how. He explained that he would contact Choice for approval for the repairs and be back to fix the leak damage as soon as approved. (Let's see how long Choice takes to get this done...).

The technician assigned to our service ticket was extremely professional, explained his findings and was able to resolve the issue. I was a bit hesitant when they assigned Sears to the case as I've had prior bad experiences with them. However, Richard (the technician), definitely made this a positive experience...

Refrigerator repair was attempted but condenser was determined to be discontinued. No repair possible. Choice offered me less than $500.00 cash for my 22 cu ft Whirlpool refrigerator replacement. I did not accept the cash offer and was assigned a person to discuss what is next. This all happened on 21/22 June 2023. I had to select a 15 minute appointment to discuss replacement which could not be setup any sooner than 28 June. No refrigerator in my home for another week. I repeatedly requested an earlier appointment. All of which were ignored. Now I'm waiting for my 15 minute appointment before any action toward replacement begins.

I am so disturbed, I call in request. I'm told 6 hours I will hear from someone. Well nothing! You send request for survey and I still have not heard from tech. We need to know when someone can get here. It is currently 81 degrees in the home and outside temps today are going to be around 113 degrees. I need someone out today. Don't ask people for survey until claim has been successfully completed. I am handicap and need cooler temps and this is crazy. Not 1 person has made an attempt to contact me. If you don't have someone then you need to allow me to contact someone that can come fix the problem.

I received emails & text to remind me of the service date. I was given a window between 8am - 5pm. I was concerned if my entire day was going to be tied up. I received a phone call Saturday morning to inform me the technician would be here between 9-12. He arrived within that timeframe. He was knowledgeable, explained the issue & the process. He was not able to repair my refrigerator that day because the part has to be ordered. He gave me a return date which is in July. I have received follow up on status of my part. I am waiting patiently.

First time using my warranty and I had to buy and replace parts. And spent 75 dollars for technician to tell me if I had American Home Shield he would fix dryer. Go figure Choice Warranty. Emailed twice with no response. Rethinking my warranty plan. Called Choice and still waiting on response.

Technician was on time, polite, and professional. He informed us as to the solution to our issue and completed the job in a timely manner. Highly recommend the company for their employee and a job well done. Should we require future service we will request Epic Heating and Air, as we were very satisfied with the company and employee.

I have been without hot water for over a week. To me that is unacceptable. If I called someone I could have had it fixed in 24 hours. They said it needs to be cleaned but that is not covered on my insurance. I thought, "Then why do I have insurance." I need to find a new company for insurance.

The men arrived at the designated time, and were friendly and respectful. They attended to the problem and fixed it, without leaving a mess. I was very pleased with the job they did, the efficiency with which they did it, and the care they showed toward me and my home.

The technician sent out was great, but Choice has yet to approve him to fix air conditioner that is not working. We are seniors and the heat in Texas is extreme, everyday heat index over 100. I call daily and have cooperated with them but still no air conditioner. Please help.

They find every excuse possible to deny a claim. A technician they hired broke a part on our AC so we filed another claim to fix the part and they denied it because the issue “didn't result from daily wear and tear”. It’s true, it didn’t result from wear and tear but from a technician THEY hired to fix our AC unit!

Doing good but should not take 30 days to get Lowe's E card to get my washer!!!! You also need to get people that come when they say they will. Missed 3 days of work to meet with the one that did washer.... The people from dishwasher was on time and was helpful.

Setting up claims using the phone with a knowledgeable service agent started this claim off right. The service appointment arrived promptly. I will go online and check out this company before my appointment on Tuesday. I switched to Choice for my home warranty as the service provers and Home Shield were very unsatisfactory. I do not recommend American Home Shield!

Salesperson explain about giving a sale going on with details. Went out of his way to get a better price, since there were multiple properties involved. Then explained about the grandfather option. Waited for the contracts to come through so I could print everything up. His name was Andy **.

I filed my claim of A/C not cooling after 8pm on Wednesday night and by 8am on Thursday, I had an appointment time for that same day. I was told between 3 and 8 and the guy showed up at 11:30. He had the parts needed and fixed it on the spot.

The first time I went with Choice, they were a lot cheaper and worked out with me. They didn't go for the cheap repair. The nozzle in the sink broke off so I had to call them and the tech came out and replaced it. Then, the tech said that the nozzle on the other sink is rusting too and to include that the next time I call for something else so they can combine all that on one service instead of paying twice. Choice should cover all my problems One time, the nozzle in the kitchen sink was leaking and they said they don’t cover that and told me to get a new faucet.

Terrible set up for how claims are handled. Haven’t had air conditioning in 6 weeks because I trusted this warranty and paid to extend it. Very poor management overall. Was told to use my own money and y’all would reimburse me. Defeats the entire purpose of having warranty. What a scam.

The tech arrived on time as scheduled. He was dressed well & clean. I explained the issue I had with my stove top burner not heating. He explained what he was going to do. He took care to place the stove top in a safe place to work on it. He removed the unit that wasn't working and replaced it with a new one. He replaced all the pieces, then he cleaned up everything. I nice job in a reasonable amount of time.

I purchased a 5-year warranty a little over a year ago. Recently I had to replace my 6-year-old water heater. The warranty agreement reads that "All components" of an electric or gas water heater are covered. In my situation, the water heater was still covered by the manufacturer's warranty, but I still had to come out of pocket nearly $1,200 to get things up and running again. Why? Because there are many items that are 'non-covered items.' Such as the pan under the water heater, the line that brings gas and water to the water heater, venting, the shut-off ball valve, etc. I inquired with CHW, what exactly did my warranty with you cover, and I was told they covered the 'labor'.