Choice Home Warranty Reviews

Water heater went out. My appointment wasn’t until the 25th. I called the company who was assigned and they put me on the schedule for the next day, Choice should have known this was urgent due to us having no HOT WATER, come on man, another week of no hot water, but we got it done by me calling myself, should think twice about having a warranty company.

No help after spending over 4 hrs on phone trying to get Choice to send someone to repair a gas leak in furnace after Columbia Gas of Ohio unplugged furnace until leak fixed. It was 4 nights of freeze warnings and I am 73 yrs old and was very cold. Shame on you. I am researching other home warranty companies to make a switch.

Had issues with the plumbing and the end result was the sump pumps....Choice took good care of us and also zoom drain Chicago ....My husband and I are very pleased....It was a little rocky at first....but choice along zoom drain Chicago took care of the situation....and all is well....

Broken pipe, Had this same problem before and it was taken care of. Now it cost more and it wasn't fixed. It really makes me think about how this company is, Might have to look somewhere else for a different company.

The tech was not given the proper information, and there was no way to contact any one, I was told 65.00 dollar service charge and ended up paying 85.00 dollars. I feel that I was not given the right information by the representative CHW.

The technician was awesome. He was efficient, polite and definitely knew what he was doing. I will recommend him to everyone I know. He made sure everything was working and cleaned up the area before he left. I am definitely happy the first technician didn’t work out with Choice. This one was much better!

Technician agreed with my conclusion that a leak developed within the bathtub drain. He disassembled the drain, reassembled the drain with original parts, tightened the pipe and we were good to go. Easy fix (with the correct tools). Job well done.

The unit was out of Freon but you would not permit the tech to run a leak test to see where the leak is. The person that talked to the tech said it was from rust and corrosion. You should approve the leak test run. The case manager assigned gave her name, phone and email and said to schedule a 15 min call which is now set for Friday afternoon. She also said I could email her. Two emails sent and no response has been received. Send a tech to run the leak test, then decide the cause and make a decision. We have been without AC since sometime Friday.

Very pleased with the cost and service received at a fair and quick manner. Very good experience. Subcontractors are professional and try to fix items as quickly as possible. Very good decision for me to have gotten this warranty with this company.

Thanks so much for the great experience. I’ve been meaning to shop a new home warranty company for several months now. Finally, I was able to, and the professionalism and kindness of Kurt (the CHOICE rep) made me feel like I made the right CHOICE (pun intended).

Fast response, actually the next day from making the claim, quick repair job. Excellent attitude and very knowledgeable. I definitely would use this company in the future. I saved a great deal by not having to buy another appliance. A pleasure.

I received a phone call from your company earlier today, and I was going to tell her I wasn't interested! I had a very bad experience with another company after 6 years of being a loyal customer, so I cancelled my policy and have been hoping nothing would go wrong! She transferred me to a very nice, polite gentleman who sounded rather young. Despite his age, he was very knowledgeable about your company and the many departments involved. I was not looking to buy insurance, but he made me realize how affordable your company has made it for senior citizens like myself. I appreciate how he took the time to explain things to me. You have an excellent employee in your company! Thank you for listening to me. I hope this has helped.

The washer needs the door adjusted or fixed, does not spin out the water at the end, clothes come out still dripping water, and the softener still goes in with the wash cycle instead of the rinse cycle. If you could get this accomplished it would be greatly appreciated.

Your agent was very knowledgeable and helpful and I hope I will be happy with Choice Warranty. He assured me verbally of all the information I would need should I need to utilize your services. Thank you for your time and assistance. Your reviews on the web are very encouraging.

Great experience. Always helpful answering emails and phone calls and resolving issues on prompt time, finding solutions and getting the right help. Even when the service was not doing their job they found different company and solved the issue.

Was very happy with how the reps got me in touch with a plumber right away. The plumber was terrific and took care of the problem. Cannot ask for much more as a Choice client. If this is how Choice works then I will be very happy if a future repair is needed.

Our representative Gary worked with us to find the best coverage we could afford. He was professional and knowledgeable about what Choice had to offer. We were able to lock in a price for 3 three years for a better rate than if we had signed up for one.

Mr. ** was very knowledgeable, patient, and friendly to me explaining the plan and walking through any questions I had. I had a good experience and hope to build on the relationship! From all the research I did on home warranty services, Choice was the highest rated!

The representative was willing to provide me with assistance over the phone when I had ask for assistance. He was very patient, polite, courteous, efficient, and knowledgeable. He provided excellent customer service. Thank you very much for providing me with great expectations. Pat **.

I was pleased with the explanation by the agent that contacted me when I was checking out the information. He was very well informed as to what my questions were and was helpful with me choosing the plan I requested. I appreciate someone who does not hurry me and lets me decide what and where I want to spend my budget. Please thank him for his time and his help. My nephew has Choice and says it is a good program for someone my age.

This is a crook company. This is a crook company. They convinced me for accepting contract bay saying that they would do annual check for HVAC system. After signing contract they retracted. On 17th April 2022, I created a claim by phone to fix my heating system. In the morning when I called again to make sure, I was told that a tech has been assigned will come tomorrow. The company claim same day service and in cold time I had to keep my heating system off and the company offer me Tech for next day. I have 8 month old a toddler but they didn't buzz. The tech itself was a crook and asked $100 extra if I want it same day, seriously? They promise sky, but clip your feathers after give in.

Hello, The technician has not been sent to my house as quickly as I would expect. The response time was lengthy. The technician came several days after my request has been dispatched. However, when he came he provided a quick diagnosis and fixed the issue. Thank you!

I received a phone call from (984) 248-6910 to ask if I would be interested in home insurance on my appliances. I played along and they gave me a name I give out to Scam callers to verify my identity. They then connected me to the Choice Home Warranty sales division who tried to sign me up for their services. I asked why they used a third party call center to call customers and she responded "Because is works". I asked her about their companies 1.05/5 from 2500+ reviews on the BBB website and she stated, "We don't pay $10,000 to remove negative comments like other companies. So we use ConsumerAffairs." So here I am to report that this company uses Asian call center to circumvent the Do Not Call List and call customers to sell their product. Buyers Beware.

This was our first experience with Choice Home Warranty and it was great. The technician called and was here in the time he said he would be. He was efficient, courteous and explained what he was doing the whole time he worked on the ice maker. He even spent a good deal of time researching the ice maker to see if he had one on his truck. He did. When he had the new ice maker installed, he showed us what was wrong with the old one. As he was leaving he even had a few pats for our Basset Hound. The service was what Choice advertised.

My HVAC wasn't cooling anymore and I called Choice Home Warranty and they scheduled me right away. When the technician showed up he was professional and knowledgeable and fixed the problem after about one hour of diagnostics. I will see now if he fixed the problem because my unit had a leak but it was difficult to pinpoint exactly.

CHW was really good and got our refrigerator fixed. Our icemaker had stopped working, they made sure it was fixed. Even though they had to change several parts and it took several tries. So happy with their service and professionalism.

Great job handling my claim... responded within hours. The company showed up the next morning and they were in and out within an hour and I had a new garbage disposal to show for it. Perfect experience and the technician Terry was nice and thorough.

Victor with Mighty Man was very professional however we are completely dissatisfied with Choice Home Warranty because they wouldn’t cover my ceiling fans after I was told they would when purchasing the policy. I was told if they couldn’t fix them they would replace them with comparable fans. My fans were 52 inch 5 blade with decorative lights. If they would have replaced them, they would replace them with 42 inch 4 blade and schoolhouse light. THAT IS NOT COMPARABLE!

This is the 2nd time the recommendation from CHW to repair or replace an item has been denied. I have been a policyholder for many, many years and they’ve replaced a garbage disposal (one of lesser quality than the original). I feel that I made a very poor decision to purchase this policy. Sorry to feel this way.

It is nearly impossible to get ahold of an agent. You leave multiple messages and no one calls you back for weeks if they even do call back. Also when you set up an appointment they never call you back ever. It’s absolutely ridiculous. I will not be renewing my contract with you. I’m going to a real company that has customer service.

System is leaking R-22 and freon was down a lot. Lin checked system and refilled with R-22, noticed that capacitors are on verge of needing replacement. Cleaned a/c for better airflow. We had hoped that full replacement was needed but am satisfied that system will last a few more years.

Everyone has been so helpful and responsive. My repair technician is the nicest and efficient person. Thankful for this level of customer care!!! I had a couple questions and had no problem getting through to Choice and the reps would solve my issue quickly and respectfully.

The service person was quick to respond and very thorough. He found the problems quickly. Choice Home Warranty was quick to respond with an offer to replace the microwave. Choice Home Warranty is a good choice to make for a home warranty.

The agent is knowledgeable, answered all of my questions, friendly. The agent understood my concerns and offered an additional promo for the corporate referral. Hopefully, George Foreman is not wrong about this company. Thanks for the follow-up call. I hope my future experience goes as well.

Locksmith sent to the house was kind and courteous. She did a phenomenal job. Got all of my doors and locks keyed to the same key. Finally we can get in and out of our brand new house. Couldn't be any happier with her. She did a great job. Highly recommend her.

April 18, 2022, I filled out information online inquiring about Choice Home Warranty. In a short period of time (I think it was 5 minutes) I heard from Louie at Choice Home Warranty. My husband and I have been customers of another home warranty company for the past 17 years and recently we are unsatisfied with their service. I really wasn’t interested in committing to another company today. However, Louie convinced us to move forward. I truly hope what he told us over the phone is true because we will be a long time customer. Thank You, Kathleen

Air conditioner was check by technician. He spent around 2 to 3 hour working in that air conditioner breaker panel train and working to find why that air conditioner don't work or don't turn on. Finally he came that he will send report to Choice Home guarantee. Thank you.

The technician fixed the issues with both of my garage doors with deft and ease. He was clearly an expert. I was so luckily to encounter him via CHW. Would definitely recommend CHW & Bustamante Door for any issues with your garage door.

Downstairs bathroom had a leak and the ceiling technician came. Said it was possible that the drain upstairs was leaking through. Waiting for Choice Home Warranties approval on the project. Technician left after waiting to hear from Choice Home Warranty but said it may take them a couple hours to get back to him. Went on to his next appointment. Said that he would call me when he heard anything. Day 2 and I still haven't heard so I'm going to contact Choice Home Warranty today and see if they had given him the go ahead on the project.

Filed a claim for my air conditioner after 11 months. The tech said I needed a new fan for the condenser and Choice Home Warranty turned the claim down. I got the warranty to cover my home in case I needed repairs and they did not stand up to their contract. Very bad service, I feel like I have been robbed.

The buy out you offered will help me to get a new dishwasher. I understand depreciation. However I do NOT understand why YOU aren't responsible for the installation. After all the present dishwasher is installed in my kitchen. I really don't think this is a fair practice.

Technician was great! He was very knowledgeable and courteous. Communication with him was timely and kept in touch about arrival time. Freon to repair the unit was denied by warranty company which was very expensive yet necessary to complete repair. Disappointing first claim. I would consider American Home Shield in the future.

The repairman and his team were very professional. The door issue was examined and explained to me and my husband what the problem is and what would have to be done. That same day I received an email detailing what would have to be done to repair. I am awaiting the final information about any possible additional costs. The repairman told me when he would complete repairs.

Our issue is not with Sears and their technicians. It’s with Choice Warranty. We have had technicians to our house for this issue at least five times. I think more. Yesterday the technician called Choice and said he was unable to fix the dishwasher. Choice Warranty reassigned the task. That no one works for us disappoints. Has been out of service since mid March. They’ve spent 10 hours working on it. We have spent 20+ hours on the phone with both Choice and Sears. I also had to call a plumber to stop the leak on the hardwood floors over the weekend which was a result of a technician working on the dishwasher. At this point we just went out and bought a new dishwasher last night. I would hope that Choice will reimburse us for that. Besides being reimbursed for the dishwasher I would like the money for the plumber I had to call in.

Lyday Plumbing did a great job. Was on time - early actually - and was able to fix my plumbing problem quickly and with no mess left behind. The technician even gave me some suggestions and pointers on keeping drains clear and how to check for pressure issues. Highly recommend.

Comes out when I call and don't take all day to fix the problem. Technician was straight to the point and didn't waste time getting my air working. He also was on time and very friendly. He explained what the problem was also.

The technician came right in and went to work on it. He had to order parts. The parts are here. They came about 3 days ago but he scheduled to come back on the 25th. Which probably means another service call of 75 dollars and a two week wait without a dryer.

The young man named Shawn that I spoke with was very helpful, very nice and very informative. He answered every question that I asked with great clarity. I will be happy to recommend this company and refer them to him.

Choice warranty is not so great. Still waiting for water heater to be fixed. It has been 2 months. Choice representative needs to contact me before I cancel them. There is no reason why I should be paying this much money when if you guys won't even do your job. What's the point? So I can just throw my money away? Is that what you would put your family through? If I don't hear anything soon I'm reporting this as a scam.

Everyone that I have spoken to was here in the US! It made the whole process that much more easier to complete. They made everything easy to understand, straight to the point, and very courteous. Very courteous, respectful, and made the whole experience very relaxed.

We have been CHW customers for three years now. Only one other service call during these three years has been below what we consider standard. Today's service call was greatly substandard. Our technician seemed to know very little, if any, about our make and model of oven. We described in detail the problem we are having, yet he showed no understanding or comprehension of how to resolve the issue(s). Granted, the issue did not present itself while he was present; however, he made no attempt to check systems, troubleshoot, or investigate whether other ovens like ours had reported similar problems. We are very disappointed with the service we hoped to have received today. In fairness, our copay should be refunded, and another technician who is knowledgeable about JennAire ovens should be dispatched.

Matt from Nomad Appliance was great! He was prompt and professional. Fixed the problem and went above and beyond to help get better water flow to the icemaker. I would highly recommend them for any of appliance repair needs. He definitely provided 4 star service. Highly satisfied.

Great experience with Sodhil and the company that came out. They were on time, telephoned ahead to confirm appointment. He was very patient and explained the problem so I could understand and he submitted the information to the warranty company.

Very efficient response and service. It came less than 24 hours when I called. The service man was very professional and friendly. The has been submitted and will be delivered in 72 hours. I am very happy with service past 3 years. I definitely recommend it the service.

A tech came by and inspected and replaced my garage torsion springs promptly and did an excellent works. Also, the tech was entertained and communicated throughout the process. I would recommend him to my friends if their garage has any issues. Thanks.

The representative was very knowledgeable and contacted me when I was available to speak with her, curious and enjoyable to converse with. I did decide to receive the home warranty package that I needed. Thanks to the great experience from the rep.

I bought a Home Warranty in Early February and in April I has a toilet leaking that needed repair. I submitted a claim online and it took 8 days for the vendor to address the issue. Then, the vendor in question exceeded 150$ for the service and I was forced to pay anything above the cap. According to the company in the first 3 months of your policy you have caps for repair of any and all items covered by the policy; which means you will have to pay out of pocket more than the deductible every time w/in the first 3 months. This is ridiculous. The rep who sold me the policy never told me this or I would have never bought a policy from these guys. I am furious. I feel cheated.

Operator very polite. Prompt appointment schedule. Did not have my customer number, it was emailed to me very quickly, appointment was scheduled for my day off with no problems, I'm only off on Thursday and Sunday, so my service call was appointment is very convenient for me.

I called Choice home warranty regarding my microwave. They, as always, were very kind & efficient. They arranged for a technician to come just a couple of days after I called. I also appreciate the lower service fee for a technician to come and.

I have two homes already contracted with Choice. I called to add a condo. It took three separate times for him to put me on hold to get me the “best“ price. I feel a little dirty as the company is trying to get way more than they would actually sell a policy for unless you ask and ask.

Had torn gaskets and leaking fridge. Technician repaired leak and ordered gaskets. I paid the $75 service fee and I also paid the additional $90 for routine maintenance. The technician was very helpful. I recommend him. I am waiting for confirmation from Choice Warranty regarding the approval of the gaskets.

Seth was great with answering my questions and providing me with what I needed for our home. Although the many deals were great I could only afford this at the time. I will continue to share this information with family and friends.

The Sears technician checked our microwave and, within minutes, determined that it needed a fuse replaced. He had one in his van and replaced it within minutes. He was extremely helpful and did a great job. The first technician who came to us said the part we needed would take 7 to 10 days to order and would get back to us after it came in. I would definitely recommend the Sears technician!

Claim Determination #**. The technician arrived at our home took the payment and left. The technician made the repairs and asked for the co-pay and left. The technician is now saying that we owe them additional money due to the claim being denied. The damage was caused after the 30-day waiting period. The garage door stopped working while the button door was being opened. This implies that it happened due to normal wear and tear.

Very pleased with filing my claims via phone call and automated system. System was quick, thorough and easy to use. Received email of confirmation of the claims and what to expect next. Did not have to wait on hold to speak to a representative. I will Recommend Choice Home Warranty to all my family and friends without any reservations as to their being equally satisfied as I.

My microwave claim was denied as it was a countertop type. This issue I had was that it had a built-in kit so it was used as a built-in. I did not know it was a countertop until contractor took grill off. Somewhere in the process, before I pay my $60 service charge, CHW should advise me my appliance is not covered — I paid $80 (including tip) to find out my item was not covered. CHW is splitting hairs when my microwave is actually listed as a "countertop/built-in" in the manual. I filed an appeal, and after submitting picture, quick call was made and claim was denied — just that quick. It’s as no consideration is given for the homeowner and the coverage I am paying for. Maybe it’s time to consider cancelling my 2+ years left on my contract? It just continues to get frustrating when every claim has issues!

These guys did a great joy. The the communication is great. You know when they are on the way. They thought outside the norm and got the job done quickly. I liked them so much that I called them to service a problem we had at our business. Very happy!

Website did not recognize my acct. 3x. 4th attempt Auto Phone operator did adequate job but didn’t explain what to expect for next steps or follow up timeline. Wouldn’t knowing what to expect from a contracted service provider be a logical component? Follow up please.

I’m very disappointed with you guys. Last two attempts I made to service an appointment to come to do the service get set up without them calling me, that were both in my work time. Twice the technician didn’t even show up on to the appointment and last service order was for 2 plumbing problems and the technician when he came he had only one. I’m really working to find another home appliance provider whom the people working with know what they are doing and will respect my time and respect my commitment like I do.

The first people who came out on Thursday the 14th were late when they got there. They came in and took a picture of the bathtub hole where the tub mechanism goes and then said they had to go to their truck. They left and did not say anything to me. I received an email from you saying the case had been reassigned. So I would not have rated the first people with any star. The second guy on Saturday was great and called when he was coming and had the drain and issue fixed within 15 minutes. He was great! So he is the one that gets the 5 stars.

Called and scheduled a claim and it was fast and easy. Waiting and hearing back from a contractor to do the work. Hope that is easy as well. So far my experience has been good. The rep on the phone was very helpful and no wait time on hold. Easy to reach.

There is no doubt that a full home warranty is the best investment you could ever make to ensuring peace of mind in maintaining your life's investment. Choice Home Warranty allows the flexibility to choose a service provider outside their network for emergency services. For high-demand services like emergency HVAC air-conditioning or heating failure and repair, homeowners no longer have to wait days, weeks, or longer, for a technician because of the high-demand nature of this service.

Technician was on time. He introduced himself and answered all questions that I asked about himself. He replaced the heating element in the oven. Explained the process and what he was doing. The top was also checked because they would not come on at first. Breaker box was checked and everything was recheck. Everything was working good when he left.

Technician was on time, professional and efficient. He was able to diagnose the problem and communicate effectively to me what was wrong with my machine and what my next step would be. I trusted his judgement and he was able to satisfy my claim.

Elior was helpful and offered me several programs which I decided on one. I look forward to getting my plan in the mail so I can review every detail in it. Thank you very much for your time and kudos to Elior!!

I shouldn’t have to have problem to be fixed to wait for approval! I had the exact same issue last year. The coil was broken & leaking freon & I didn’t have to have it approved! It was fixed & covered! The list of items covered on my warranty included air conditioners, & yet I have to wait again for approval. Too long & you say I have to pay $225. This is ridiculous!!

Great customer service with the initial sign-up. Hopefully, this company is better than AHS -more to come! Based on my research, the reviews are high for Choice and they were ranked number 1 in recent years. However, I do not like the 30-day waiting period for service.

Awesome technician! Very professional and knowledgeable. He came in ready to service our refrigerator, accomplished the service, cleaned up and departed. Could not have asked for a better experience and hope that further services are the same. Thanks for your services.

I have a long term home warranty agreement with Choice Home Warranty. I used it once before and the service was great. The second time, I created a claim for a leaky exterior faucet that is attached to the house. To my surprise, my claim was denied because it is "outside" of the house. The faucet is attached to the house though and all the plumbing is inside the house. Can't believe this is not covered. Very disappointed!

The plumber and identified the problem with the toilet. Came out in about a week. He fixed it and explained what had occurred. They were friendly and knowledgeable. He said I could call if anything else happened. That solved my problem as of today.

Guss ** found out I was a veteran and gave me a better discount for more coverage. I appreciate his attention to detail. This is our forever home Lord willing, and we want to know all items are covered. We liked that there was insurance for all home items inside and out!

I was very impressed with the how knowledgeable the service technician was. I would recommend to anyone. I would call this service for any issues not related to the plan. I gave the service 5 stars for a reason. Technician explained the issues with my appliances very well.

Very prompt. Very helpful. Easy to help with my issues. I would recommend to friends and family. This is the best company and I love how they call back and always solve the issue to my problems and always follow up after fixing the problem. Thank you.

I have a 13 year old home. I purchased the Choice Warranty as insurance in case appliances or systems went down. Since the purchase, I have had multiple appliances break, a plumbing issue, and an HVAC problem. The response from Choice has been nothing but stellar. Every time I called they responded with excellent customer service in an expedited fashion. I have been recommending them by word of mouth to friends and family. They have truly lived up to their reputation with me.

This experience has been a disaster. Start to finish. Delays upon delays. I will call on Monday to try to sort out. Plumber was great when he finally arrived. Don't think it was his fault. Insurance only partially covered his invoice, which I don't understand. Have my doubts that I'll ever receive your check without a fight.

Calling to report my claim was seamless and professional. I received all of the information on when and where and then it was backed up with easy-to-understand emails. Great help with the claim but they can't get anyone to come fix it for 5 days. Kinda bummed about that. I am disabled and needless to say need some help right away. I realize I am just another veteran who no one cares about but I can't wait 5 days for help. Please find a way to squeeze me in. Believe me, it won't take 5 minutes to see it will never be safe again.

I would recommend them to everyone!!! They were fast and very customer-oriented. They gave me ample time for availability and arrived when they said they would be here. They were friendly and curious and very professional!! He told me what to do if the problem occurs again and that was very professional to me!!

My claims was that the pipe from the house to the septic tank was clogged. The technician claims that the problem was that septic tank was full which was not true. He never open the tank to check if it is full neither try to snake the pipe to find if it’s clear. I have to get private technician and he rented the machine and snaked the pipe and solved the issue. I lost my money and tips to your technician who didn’t do anything. To clear the I have to pay 400$ again.

Our AC unit wouldn't turn on. Fan would run, but no blowing air out of vents. We called our home warranty company. They got someone out the next day to fix it. Everything went very smooth and was easy. We couldn't be happier.

I've had this "coverage" for years now and seldom use it because it's very rare that they approve an item for repair. 9 out of 10 times I've paid the people they contact directly and not them. But they gladly get that premium EVERY month.

The tech that was sent was someone that I have used for many years. The service was faster than Choice had set up for me, so that was a definite plus. I am very happy with this service. Hopefully I will not need them often, but if I do I know that the service they provide is excellent.

I was asked by Choice Home Warranty (CHW) to find my own refrigerator repair person because they couldn't find one for me. Did so. Tech came out, was very professional, advised of what the issue was, called CHW with description of needed repairs and was told they had to be uploaded to www.chwclaims.com. Did so. Got a call within about 10 minutes approving the repairs EXCEPT the thawing of the part that was covered in ice and the CHW rep said we had to thaw by hand.

Very good company, they understand my problems and help immediately. Professional, knowing everything, helping us, customer service and referring to a good technicians company. I am very happy having them as my home warranty. Choice Home Warranty is better than other companies I had before.

We were warned about you guys. Now I see why. You want me to come up with an extra $1800 to repair my A/C? What do you think a Warranty Company is for? This will go far in advancing your Warranty sale.

The technician showed up on time and diagnosed the problem and had it running in a half-hour. The repair technician was professional and explained in detail what the fix was. I would recommend Choice Home Warranty to all my friends.

Quick and easy to deal with. Took a long while for factory parts and attention due to resource issues, but finally got needed parts. Scheduling service took a while due to long backlog. I believe my warranty should be extended due to having to wait so long for both parts and labor.

Policy#**, Claim Details #**. On 4/6/2022, I reported to CHW that my water heater was not working. On 4/7 CHW assigned Merv Scurlark Plumbing. However, without an explanation, on 4/10 they reassigned to Moore’s Electric. Moore's electric tech never showed up, never answered calls. I communicated (begged) CHW customer service multiple times, we have an infant in the house who is sick and needs hot water to be taken care of. I asked to speak to a supervisor but no supervisor was ever assigned, no one ever gets a call back. Highly dissatisfied with the service, totally unprofessional.

We made a claim for our refrigerator and the service company came out and said it needed new parts. We paid him $75 and now we can't get any communication with him. The refrigerator still isn't fixed. I think you need another service guy.

I was wanting to get a home warranty policy, due to new home to me but kept putting off, so I did sign on, but I felt pressured into getting a longer term policy, I understood it was the better buy, but was not ready to commit. I am new to this whole thing.

Very very good and dependable. Always on time. Everything always get fixed. Good pricing. Been with them many years. Have recommend the service to many family members and Friends and will continue to do so which in on-time service don't have to wait a long time to get your AC fixed especially here in Florida 4 is hot hot hot. Right now I'm calling from my AC he gets fixed again. Let's see how long it would take.

Choice was not able to schedule a plumber for my repair, leading to a delay of three days and a warped floor. After repeated calls and check ins online I finally found a plumber on my own and had the necessary repairs completed at my own expense. I submitted the paperwork for reimbursement so we will see how that goes over the next 4 weeks! I purchased this contract so that I wouldn't have to chase down my own providers so I am very disappointed.

Your sales person was professional & friendly. He was not pushy but rather answered all my questions in a timely manner. I have been reviewing and speaking with 3 different companies and your sales person was the main reason I chose your company.

Thank you CHW for your fast service and job well done! Very professional and great service! Been with CHW for over 10 years and helping me with my rental homes for any repairs. Price is good and service is good! Thank you.

Very glad we had the home warranty as our refrigerator decided to die. Our Choice Home Warranty rep was quick to send out a tech to assess the problem and declare our unit unrepairable. We were immediately told we would have a check to purchase a new one. David **, the local Choice Home Warranty rep was very responsive and helpful throughout the entire process. We are so thankful that we had the Choice Home Warranty.

I am satisfied with the way my claim was resolved. I was however a little frustrated with the communication with the technician at the beginning of the process. Come to find out, he had an emergency with no way of communicating. He was frank enough to tell me what had happened and I am satisfied with the way he worked on my appliance. He walked me through the problems and what his findings were. He was also courteous and professional. Customer service was also courteous and professional and apologized whenever things do not go as planned, They worked with me to try and resolve all issues. Overall, I am pleased with the way my claim was handled.

The gentleman I spoke with was very happy to answer all my questions and to give me all the updates from the last time I was with the company. I'm excited to see all the new changes that they have made.

I joined yesterday and haven't received an email with confirmation on what I've purchased. I specifically asked if I would receive an email confirmation and outline of the services I bought and still do not have that. I previously had another home warranty company and decided to go with Choice Warranty based on online recommendations. This is very frustrating. Todd **

Technician was flexible and submitted info quickly. Very personable. The disappointment was in CHW. They covered nothing and I was in a position I had no choice but to pay out of pocket right away instead of waiting for an appeal over a Holiday weekend. Not seeing the worth in the coverage at this point.

Travis called me to give me a time and was very kind on the phone. Our tenant called after he left to tell us what he said and she said he was very nice. So with that being said if I call again for an AC unit I would like for Travis to one to take our service call. We like positive feedback from our tenants.

I've had this company and the same gentleman in my home before. He has handled everything with a very professional, yet humble approach. He was well prepared to handle the problem in a reasonable amount of time. I can't give him a high enough score!!

I have been living in an old house for more than 10 years. Most appliances are very old, and I can't afford to replace new supplies at a time, so I bought an appliance maintenance plan today. It is affordable to pay monthly. Hopefully, they have a good after-sales service.

Electrical problem. The tech got here pretty quick. He was very professional and thorough. He took his time to answer all of my questions and make sure I understood what he was doing. He did complete the job and fixed me right up.

No complaints. First time using the service and the tech was friendly, on time and knowledgeable. Set up service call online which was so easy and the company responded the same night and the appointment was the next day. IT WAS GREAT. Will recommend them.

I was deciding to use your product. The guy that talked to me on the phone was very good by talking your product for me. He explained just about everything and I decided to use Choice Home Warranty. A friend just lost her HVAC as it was 15 years old and she had your product and it will help her with the cost of a new unit.

I scheduled the warranty for an ac tune up and they were very fast on scheduling a tech. The tech did great and he also followed up after to see how it works. On top of that I saved money not hiring a company. I’d recommend them to other people.

Representative was very professional and helpful! She was thorough with her explanation. Choice Care is a good company and I will continue to recommend. Always responds in a timely manner and ensured issues are resolved. This time I had two issues repairs that are required.

I have enjoyed the technicians that they have in their service contracts. They have always been very professional and worked with me and regards to my dogs yes and doing quality work. Work that I don't have to call them back for.

Called a neighbor right after I hung up. They will be giving you a call. Thanks for taking the time with me. The agent was very helpful. Went through what was covered, answered all my questions and was not pushy. Thank you.

The time of appointments was changed too many times. Was told it would be Monday so I set my time to be at home that day and time. Then Friday night I received a call that went to voice mail that it had changed to Saturday but I already made other plans. Communication with persons setting up schedules. The service person was very nice and efficient.

Choice got someone out right away, 2 days. Kelly from OSD kept in contact with me the day of on the arrival of her worker. Brad showed up and went right to work and in under 40 minutes he replaced the new wax ring and secured the toilet. He was neat and left the work area very clean.

The technician was wonderful. He was able to diagnose the issue and stated that he just needed to order the parts to fix it. Choice warranty decided that it would cost too much to have it fixed and chose to have the stovetop replaced. Choice warranty picked to reimburse me for the replacement of the stovetop But only offered 25% of what it would cost to replace my stovetop. They also stated they would not cover the cost to install it. In order to replace my stovetop I still need to come up with over $1000 in expenses to include taxes and installation.

Tim from A&E was excellent and I want him for the completion of the repair! His Trainee was also very attentive and courteous. I’m currently on my way back to NY and will be returning sometime in May!

Had a bad experience with a contractor, paid fee and never did the repair and I had to pay again for a new claim. Choice should had reimbursed me for the 65 dollars fee or paid for the second claim. Currently, I’m waiting for the second contractor to fix the apa.

Will of WillPower gave me excellent service. He took one look at the problem and knew how to fix it. He was kind, friendly and very courteous. I was very, very pleased with the service and the ultimate outcome. THANKS WILL!!!

The original contact said that they did not accept jobs from you any longer. I called you with this information, but I have not gotten another contact from you. No one wants to work on the reimburse platform. I am waiting to hear from you. I will not accept the reimbursement offer.

Had an issue with garbage disposal. Technician came and checked. Found the problem and replaced it in few hours. Very easy and smooth process. Faster response time. My claim was processed within 2 days since raised. This is my first claim experience and I am very satisfied.

BROOKS IS A ROCK STAR. He and I worked well together and I love New Day USA. I will not go elsewhere as long as I have a mortgage. They were so amazing and made it the easiest refinance I have ever done..I will shout this from the roof tops. THANK YOU FROM THE BOTTOM OF OUR HEARTS.

I changed to Choice Home Warranty from another company because I was dissatisfied with the other company's service. I was hesitant to go with another home warranty company but after my first service call I'm am very well pleased that I did. Kilal was very knowledgeable, friendly, and efficient. He took only a short time to diagnose and fix the issue. He was also willing to explain what could be done in the future to resolve the issue. I'm glad I went with Choice Home and more glad that I got such fast efficient service. I would recommend Choice Home Warranty to anyone.

You all offered me a ridiculous amount of money for my dishwasher. I couldn't even get you all to go any higher. So to me your advertising is false. I spoke to the claims adjustor who told me she she couldn't go any higher. I don't believe that was true. False advertising abounds! Told me the wrong information about getting one from American Freight.

Our Technician, Robert, was punctual and very polite. We enjoyed talking with him while he waited for him to get approval from Choice to replace our keypad without cost. It took at least 30 minutes, and I thought this amount of time was unacceptable.

My garbage disposal started leaking one evening and I put a claim in that night. Choice had a technician in my home the very next day. The garbage disposal was replaced due to it not being fixable, I paid my copay, and we were done! All in less than 24 hours. Great customer service!

Technician arrived within the time frame indicated in the email. He troubleshot and repaired the freezer in a timely manner. He took the time to explain the error code and how to clear the code on my own. He was pleasant and respectful in my home.

I find every event to be challenging for me. Never get things in a positive manner. Some issues appear to get around my problem and I am left questioning is it worth the trouble to submit a claim and find it denied for reasons beyond my control.

We heard popping noises in the wiring. Tech came out told us what the problem was and said Choice would not approve him to fix it. We have never had a claim with Choice that they have ever paid for. We pay $60 per month for the past 4 years and we get nothing. Time to cancel.

The tech was polite, friendly, neat and most of all competent. He did the diagnosis and within few days the part came and he arrived on time and efficiently did the repair. It works perfectly. I would have no problem recommending him to anybody. Choice was quick to respond to my claim was answered quickly.

To start you never called me to ask when I would be available for a technician to come. You sent a email not to me but to my real estate agent. Now my tech Slater Heating and Air was exceptional. Went above and beyond. My issue was my a/c was not blowing cold air. Last summer we had the same problem and had ZERO Freon. A obvious leak in the system. Choice DECLINED any leak test. Only recharge. Now 8 months later guess what…? It leaked out again and again you declined any leak test. You say how good you are but your actions speak louder. Now I have to pay for a leak test myself. Worthless waste of time!

It was so easy to sign up. The representative Jason was so nice, helpful & on top of my questions. It's our first home so makes us feel better knowing we are covered for help on home emergencies. My research shows that Choice is the best coverage to have nationwide, even in our little town.

It is very doubtful that the right problem was conveyed as all the stupid robot caught was light. The problem is with the light on the ice/water place stays on. It is supposed to go off when you are done getting ice or water. I hope that whoever comes to fix this will call first to verify what the problem is instead of taking the word of a stupid robot.

The technician was very and very knowledgeable about what the problem was. He went right to the problem fixed it and everything was fine. Thanks you guys so much for all your help. Choice hi Mrs response to my problem was a little slow, it took almost a week to put a claim in about me my stove top.

My appointment was 1pm to 5pm. The serviceman got to my house at around 6pm. He fixed my frig. He was pleasant and was done shortly. I was happy that he came. And he answered all my questions. If he had been on time, it would be 5 star.

Bob ** did a great job of steering me in the right direction. He saved me a lot of $$$$ and got me settled down following my latest experience with the prior company that was supposed to be providing coverage for all of my stuff. The 6-year contract is a great idea and I'm sure that I will never regret getting it. Thank You Bob.

It was easy and the representative was knowledgeable and friendly. Looking forward to working with this company if the need arises. They cover a lot more items than our last company and the pricing is a lot better. Only time will tell.

I couldn’t figure out what was going on with the water running when everything was connected and saw no water. Williams Plumbing figured where to the problem was and recommended what to do. I can fix this problem by myself. He was very helpful.

I will not renew with CHW. I called for a repair of a washing machine, tech came out promptly, said CHW would get back with me soon. Received an email in a couple of days saying you would replace the washer. The issue is the amount offered doesn't come close to what it would cost to replace. Was given a link to set up appointment - first time available was 2 weeks out - not acceptable.

Michael was very professional, knowledgeable and friendly. Customer service is a dying art in today's world. Hope great to find someone to provides that same great customer service again. Michael spent the time providing me options and lots of information and choices. Excellent service.

I filed a claim with CHW, because the pump on my tankless water system went bad. They scheduled a technician to come and look at it, as soon as I explained the problem he stated he did not work on Radiant heat. They denied the claim but I still had to pay a 60.00 dollar service fee for no service.

They got there quick and took care of everything! Great service and since it was just a technical glitch. Everything was taken care of. I would highly recommend this service at this time. I am far less worried about anything else breaking on me.

Am waiting for my AC to be repaired, The technicians have been here twice and confirmed the problem as reported and you have approved the repair. We are waiting for your office to give the AC company the next directive to pick up the hardware and put this behind us. Please mail me a copy of the warranty agreement to familiarize myself with the contract. The days are getting hotter without the unit functioning and we wait your next move. Happy with your service so far. Frank

Information was adequate. Representative was somewhat sarcastic but when I confronted him he assured me he didn’t mean to be. We ended on a positive conversation. I bought the warranty and accepted a contract for one year and paid total amount.

Toilet unable to flush even very small amounts. Snake not able to relieve situation. Toilet very old and needs to be replaced. Repair person gave sound advice for addressing the situation and offered further assistance if needed. This ensures peace of mind for those requesting assistance.

I spoke with Richard **. He was very knowledgeable, patient, answered all my questions. I hope the service is as good as Mr. ** was. The only reason I gave my experience 4 stars instead of 5 is that paying upfront for 6 years of service is difficult for the average person to pay. Perhaps paying monthly for the 6 years coverage with payments paid in 24 months would be better than all at once.

Choice Home Warranty is by far the best Home Warranty in the business. I felt like they were actually try to help me out, rather than finding ways not to approve my claim. I'm so happy with them, I have and in both of my properties and I definitely recommend them to my friends and family.

From time to time, the garbage disposal stops. The technician was professional, assessed the problem, used an Allen wrench to quickly twist the opening of the unit at bottom of the disposal and everything went back to normal. Thank you.

We have filed two claims. Both were responded to quickly. The technicians that Choice sent were professional and highly qualified. The service provided completed quickly and efficiently. I highly recommend Choice to those who are looking home warranty service. They are responsive and very efficient. The claim process is simple.

Tech showed up and knew exactly how to dismantle the dryer to get at the trouble. Process was quick from start to finish and took care of the problem. He didn't have to call for support help or look up anything to help him via his phone. He was knowledgeable and did a great job.

I got a call today from your company. I was transferred to an agent. I was reluctant but willing to listen to the details. Charlie was very clear with explaining the options. I am now signed up for a 3 year policy with your company because of his discussion today. Thank you. Lee

Process was quick and easy And monthly payment was affordable for I’m going to fix income. Thank you for what you do it Choice Home Warranty. Home choice warranty is probably the best company in Brown for warranty of my house.

Dan was very knowledgeable, respectful and timely. He explained what he was doing and the issues I had. I was pleased with his work and would consider having him come and work for me again on other handyman issues. Thank you for hiring quality workers that you send out. It increases my confidence in CHW.

Very pleasant and informative about all the different options available in the program. It was a pleasure to speak with him. I'm not financially able to take advantage of the longer programs at the present time but maybe in the future

The repair man arrived when he said he would. He diagnosed the problem within 15 min. He emailed CHW that disposal needed to be replaced. Within an hour of his leaving he was back with an authorization to replace and a new disposal. I was very pleasantly surprised with my first experience w/ CHW. No hassle. No fuss. No muss. I strongly recommend buying a warranty program from this company.

Timely, professional, knowledgeable all aptly describes the work rendered by 24 Hour AC. The problem was rather complex, but the tech did not give up, but systatically figured out how to fix the problem. I would highly recommend this company.

The unit became very noisy over the last couple of weeks. Repair was minor. Fan motor bolts, and bolts on some other fittings had worked loose. Claim response was very good. Service was within a couple of days. I was happy with the service.

Professional, courtesy and caring. He understood the problem and sought to remedy the same. While no fault of the technician the part needed for remedy was not available. He then escalated the concern where additional debate was/is required. Full stop.

Tech was very professional and would use this company again if ever the need would be. Highly recommend. The owner of this company made sure that the job was done and done completely to my satisfaction. He had the job completed in no time and I am very glad that the job was done in a timely manner.

I think the repair could have been finished quicker than it was. There are too many stumbling blocks to prevent the process from going smoother. I think a refrigerator and freezer along with a few other devices around the house should be handled in a more streamline fashion. The repairman was honest and had GREAT communication. He responded on text very quickly.

The upstairs AC unit is not working, technician discovered leak of coolant from the coils. Coverage immediately denied, stating leaks are usually caused by rust and corrosion. Tech pics never consulted before decision was rendered. This required me to make an appeal which should not have been so automatic.

Was advised in less than 10 minutes a service person would be out the next day to fix the furnace. The hope is the experience so far continues through the completion of the required project. That has not happened in previous service requests.

I made a claim for my dishwasher not working. Paid the $65 service fee to have it checked. He said there was a bad circuit board and he’d turn in his work order. CHW came back saying “great news, we’re going to replace your unit!” Then I read the email and “replacing” the unit was giving me a $248 GC to Lowe's. The closest dishwasher I could find to what I’ve got, was on sale for over $800. So I request to speak to a claim specialist, select a date and time, I get the phone calls 20 minutes after the scheduled time, which was annoying seeing as I planned my morning around this 15 minute phone call.

I am so pleased with Choice Home Warranty. My water heater went out on a Sunday. I made the claim and Monday a plumbing company was out replacing it!!! It’s the faster service I’ve ever experienced with a home warranty company.

Response from CHW was slow at first. A claim was submitted 4-7-22 in am. Assigned a Handyman on 4-8-22 for appt on 4-11-22. Due to weather, Technician did not arrive until 4-12. Handyman was unable to return to make repairs on 4-12 (problems getting equipment). Rescheduled for 4-13, but truck problems occurred & they stated will attempt to return at the end of the day. It has been one week without toilets, and we are expecting 13 out-of-state guests who are staying for one week.

Both of my current claims remain unresolved at this point nearly 36 days out for my AC unit. The service and experience with CHW has been awful. I’m highly dissatisfied and it is unlikely that I will remain a customer after our contract is fulfilled.

The technician came to the house at the time I was given inspected technician a/c and gave me full and accurate description of the issue. Also the previous EMS technician that came out and advised me that there was an issue that prevented him from fully inspecting a/c. Both gentlemen were professional, informative, and courteous.

Your representative was very polite and helpful. I believe he gave me the best deal he could and answered all of my questions. To help me best afford the plan he was able to give me an extra year. He was very knowledgeable.

As a result of the major winter storm that slammed DFW, all plumbers were naturally extremely busy. With only one phone call to Service Plus, a contractor was dispatched to my home within 72 hours. Excellent customer service. Throughout, the service was efficient and courteous. Service Plus is highly recommended by me. They'll take care of it if you're patient.

Purchased the Choice Warranty after assurance all aspects of the home Heatpump/AC would be covered and that Choice would not exclude any part of the system. Denied coverage of leaking system as their case manager now states they do not cover valves. Refused to cover even though their sales person assured it would cover everything. Resulting in a $1600 cost to myself.

I recently submitted two claims. I canceled one, but continued with the other. My experience with dealing with CHW was great. The technician that came out to assess our dryer was cordial and willing to work on our appliance and gave us an assessment and what his next step of action would be. He was great.

The top oven would not light. Service call was was handled promptly. They were on time and had the problem fixed within an hour. They knew how to diagnose it. Courteous and respectful and cleaned up. I am very happy.

Bertha **

Ace Roofing was excellent. Your company is worthless after waiting since November 14, 2021 to get this claim squared away you have the adausity to deny my claim. I will cancel immediately. I would not recommend this company to my worse enemy. I have never heard of a claim that took this long to process. Our water heater claim to was place on Nov 14, 2021, and was just processed this month.

The technician knew his job and was interested in trying to help fix the dishwasher. He responded to the request to come to the house and look at the dishwasher very quickly. He gave me the information I needed to make a decision and called me back quickly when I needed to talk to him.

Initially, there were issues getting a service company for the garage opener. But when they finally arrived, they did an excellent job. The second issues with the heating unit was addressed immediately and parts were ordered and a repair date was scheduled.

Quick and painless, the rep had me signed up within a few minutes. The price was great because the previous company want to charge me 168.00 a month. And to hear I would only have to pay 49.50 a month that made me feel much better. I am glad that my friend recommended this company to me for my home needs.

I had a great experience on a appeal process. The agent was very professional and explained my policy better to me on what was and what was not covered. When I first appealed I got a response within several hours and a resolution was found within the next couple of hours.

I called about a plumbing problem and within one day, a technician was scheduled and came and fixed my problem. The technician was on time and was professional and just a delight to work with. I would recommend Choice as well as this technician to anyone I know.

I called my AC claim in and the representative was very professional and Choice Warranty done just like they said they would when we first signed up. The company would send someone out the first day of your claim. Thanks for keeping your word.

You were quick at sending someone to fix my ice maker to my refrigerator and the technician was very courteous and knowledgeable and very polite. I highly recommend Choice Home Warranty. The technician was here the same day I called.

Our technician is great but my oven is still not working and I have Easter Brunch to prepare this weekend. I wish the system was a little faster. Everything else I have called on has been fixed very quickly. I would recommend Choice Home Warranty for home warranty service.

Garbage disposal was clogged and backed up and Bob and his partner with Nussbaumer was professional and proficient in correcting the problem. My complaint is Choice sets the appointment and the repair company calls with another date. You need to better coordinate appoints.

Had difficulty communicating with Home Choice. But once all was figured out the contractor responded in a timely manner. Had difficulty understanding him (heavy accent). But thought he did a good job figuring out the problem. Contractor was very responsible, courteous and experienced in diagnosing furnace problems. Did not know how to fix the problem or why the problem was occurring.

The response was quick and easy. I had another problem discovered with my AC unit that the technician made them aware of. It was a kill switch for the unit for condensation overflow. Choice denied coverage for that. That was disappointing.

Fast response. Unable to complete job because claim was denied. Contacted Choice Home Warranty. I spoke to a representative and was informed that my problem was a fixture which is not covered. She explained that if it was an electrical issue they would have approved the claim.

Moon Heating did my repairs and were extremely friendly and professional. It turned out to be a simple fix but they did a thorough inspection to make sure everything was working properly. I would recommend Moon Heating for any Heating repairs. I would also would hope they would be the technician I would have to deal with if any other problems should arise with my furnace.

The technician came within an hour and a 1/2 of my phone call. Courteous. Knowledgeable. Communicated well with my wife and I to remedy the issue. Scheduled his return as soon as the parts came in. Would recommend this company to all.

Manny was quick and professional. The main question I have is why I couldn't add an item to be checked out since he already had a visit scheduled. Our icemaker went out, and when I called to add it to the claim since he already had a visit scheduled, the office said I would need a separate claim and pay an additional fee. Please rethink this policy. Thank you.

and getting an authorization from Choice Warranty. It is very difficult without my washer. I usually have a quicker solution or response.

Short Story: I am extremely dissatisfied with this warranty company and my case manager. If you are going to provide a low offer based on an alleged cost to you, then you better have the actual data and evidence to support that offer. If I can’t find a $191 microwave that is the same specs as mine and you can’t either, then retail value is the cost to replace. Not some arbitrary pricing guideline. The case manager was rude, unprofessional, and had no data or evidence to support the unreasonable low cash offers.