Choice Home Warranty Reviews

Gina, the agent I spoke to was very knowledgeable and could answer all my questions. That was like a breath of fresh air compared to dealing with various other companies and customer service reps from a whole line of other businesses. They looked for the best deal and additional savings for me. My contracts starts today and I hope the service is as good as my phone experience!

I just signed up today after seeing a commercial and deciding I probably should have a policy like this. It was easy to buy a policy and understand the terms, but the second I put my phone number into the form, they called over and over. SEVEN TIMES! I was in the middle of signing up, why call me over and over? I could see if I didn't end up buying, then call tomorrow to try and hook me. The incessant calls almost prevented me from going through with the purchase.

It has been weeks now since the repairman was here to look at our water heater. I receive 2-4 emails each day to tell me that the parts are ordered, but nothing to tell me when they are actually going to come and fix the heater. We could have replaced it ourselves weeks ago, but that's not what we are paying for.

Although your rates are the best the agent that assisted me was very short, pushy and not very informative. If the rates and offer wasn’t what it is, I wouldn’t have signed up with this company. Very unpleasant experience.

The was good, informative and brief. The overall experience can only be measured after service is required. The sales person did a thorough job of explaining what was to be covered, what my options were and what the time line was to begin coverage.

We had a pipe that was clogged. Water was everywhere.. Carpet, hardwoods. The technician came out and he made sure everything was done correctly. He’s the best and I hope everyone gets him when dealing with pipe work. I appreciate him doing a great job.

I have had Choice Warranty for several years and not one time have they let me down. This time I called about my air conditioner not working good. They immediately sent someone out to see what was wrong and they fixed it. I am a widow lady and can’t do much myself and I am really glad that I have Choice Warranty.

My washer broke. Choice was good in finding a repair person who responded promptly. The washer was old so repair parts were not available. Choice then provided compensation toward a new washer and did this in a timely fashion. My one complaint - the compensation offered did not correspond to the cost of a new machine of the same quality. I am happy for the help and the timeliness of the response.

He came on time and found my dryer problem and ordered the part. It was good service. He will return and install when the part arrives. The service has always been good with Choice Warranty, and they are reasonably priced.

On time and knew what he was doing. Professional attitude, clean in appearance, found the problem with my HVAC system quickly and repaired quickly. Had no issues with this service repairman. Would recommend him to a friend. Thank you for quickly repairing my HVAC System.

We are hoping that the settlement will come as fast as the tech services. We need another microwave asap. John was a very considerate young man with great knowledge. We're trusting we can get everything taken care of very soon as this is a rental house.

Toby was professional and courteous from stepping from his truck to driving away. He seemed knowledgeable and answered all our questions to our satisfaction. We are looking forward to him returning to replace our AC/heat pump since it has been approved through CHW. My first experience with CHW and so far, a very good one. I will be happy to recommend to friends and neighbors.

TE heating element error code was addressed and fixed. But then once we tested the washer, we discovered an issue with the inner tub and he helped us understand the new issue and come to the resolution of needing a new washer. Great service and communication despite the frustrating issues!

The service was very prompt. The technician did a great job. The only problem was with the method of reporting the problem. We had a difficult time with the automated phone system. Information had to be repeated several times. The system apparently did not get our e mail and phone no correct. The service person commented that he was unable to contact us due to both being incorrect. We are very glad he kept the appt inspire of inability to call before coming. He was very nice and found the problem.

I was hesitant about joining another Home Warranty after having American Home Shield over 7 years. When my Air Conditioning System went out AHS told me they couldn’t replace because a part was missing. This is after they serviced my system for years so I canceled service. Choice sent out Iron Mountain Plumbing and they did an excellent job replacing my faucet in kitchen sink.

Scott was very professional and very nice. Did a great job!! I would definitely recommend Hoffman Plumbing. He knew the exact issue up front and knew what to do! I recommend Choice Warranty. It’s fast and easy to issue a claim.

Repairman was very knowledgeable. Arrived when expected. Quick to find the problem. Cleaned up everything before he left. Explained everything to me and what to expect. Would highly recommend him. Set up appointment when he would return to install ordered parts. Was very efficient.

Extremely satisfied. The technician was prompt and professional. He arrived, assessed the matter and immediately went about taking care of things. I could not be more satisfied and would definitely recommend him to anyone else. This is my second experience with this particular contractor, and I wish there were more professionals out here like him.

He came on time and decided the microwave needed to be replaced. We heard immediately. I do not like the 30day wait. I was hoping to get it done that day. Instead I have to wait up to 30 days to get the Lowe's email and then I can proceed.

Filing a claim was and has always been easy. Not completely satisfied with the time it takes to get claim approved and repair completed, but....overall, we are glad we have CHW. Note, not all claims we had in the past took so long, just be prepared if they do.

I appreciate all of the service provided to me. Everyone responded in a timely manner to resolve my issues. Thank you all for your help. You made this process easy and helpful. The response time was great & technician was awesome.

Customer service was great. Timeline for hearing back from Choice Warranty regarding a repair company was in the same day I made the called for service. The tech was very respectful. He took his time to explain the issue, the cause and the repair need. The timeline for the repair to be completed was in two days which was reasonable being that he came to check my refrigerator on a Saturday evening parts were ready on Monday to complete the service. I love the timeline. It's so important for my busy schedule.

I asked for a person I had already talked with. She was not in the office. I had left a message for her to return my call. (Amy **). Instead, Sam called me and was very pushy. I kept telling him I did not think he was fair to not let the original person I talked with get my sale. His name was Sam.

My experience was friend and respected. As I was filling out my information online, I received a call from the CHW Sales Team. I was stocked and surprise. The up sale was great, and I paid for 6 years optional coverage.

The technician came out and ordered the parts necessary. The parts came in the mail this week. Now I need to see if someone returns tomorrow as I was told. Have not received a call yet. But overall satisfied with work so far.

I really am pleased with the quality of service. They are very polite and professional, and set up appointments for someone to come out in a speedy time! And the service people are always polite and courteous. I was telling all my friends and family about the company!

Claim 154126015 was filed & Tony from Morgan Plumbing came Thursday, 04\21\22 to see to my hot water heater. He advised he felt it needed to be examined by an electrician. I asked if there would be an additional $85 fee & he advised no as it would be under the same claim. I called & spoke with Stefanie on 04\21\22 @ 4:17pm inquiring as to how we needed to proceed. She advised she would need to create a "task" for an electrical technician to come check the issue. Stefanie provided me the Claim #**. She advised there would be an $85 fee. I asked why & she advised because it is a separate claim.

The claim was my first after having the plan for almost a year. The claim was handled promptly and efficiently. The technician was prompt, diligent, professional and remedied the problem. You can't ask for better service than Choice provided. The experience helped me to decide to continue the warranty plan.

I had to call 3 times to have someone come out and look at our hot water heater. All 3 technicians told us it was old and needed to be replaced. By the time we called on our last technician, the hot water heater would not even stay on. After the 3rd technician submitted the paperwork, it was denied. I know you gave a reason and for me to look at the paperwork. It was just 3 different copays and then a denial. Pretty frustrating.

The ventilation line from the kitchen sink broke due to corrosion and age. It’s a cast iron pipe, it’s very old and corroded through. The plumbing company you assigned concluded that the pipe broke due to normal wear and tear. Choice denied the claim. By looking at the pictures sent by the inspection, claiming the pipe didn’t have enough support, which was never mentioned by the plumber. Which determined it broke due to normal wear. I escalated the claim and was advised by the claim agent that she would return my call that same day. This was a week ago. I called Choice and asked for a call back twice, and on both occasions was told that they would send message to the claim rep. Assigned to my claim for a return call. I’m still waiting. I’m very disappointed with your company.

Light bulb in canned light exploded three weeks ago. Electrician came out two days after claim submitted, said he would have to get approval for the work, took my money and never returned. After no results in calling Choice, placed another claim that was scheduled from 11-3 today. Have been home all day and no contractor. Received notice of “not home” and would to resubmit claim. Called Choice and was told I’d have to pay the $65 again for new claim.

The claims I filed were either declined or I was never followed up with. Very unhappy, I was going to renew my policy for another year but not now. Very poor follow up and communication if I ever received any In The first place.

Had a discrepancy over monthly charge, and co-payment for service, that I was promised when I first signed up for Choice Home Warranty. Your agent took care of the problem and my quoted price was restored. He was very friendly and helpful.

The claim was refused because it is a fixture. The undersigned does not agree, because the part needed to be replaced is not part of the fixture, but a part of the electrical system that operates the system. Therefore the claim that was denied should be reviewed.

We checked out many sites on the internet. Looked at all the information and looked up all the information sent to us by Choice and for once everything matched. The only differences were the price quotes. I got a more expensive price quote than our daughter did. Not sure why.

My kitchen refrigerator quit cooling on fridge side. CHW was very responsive, fast and helpful to address my claim. I am extremely satisfied with their claims team, supervisor, contractor and options to fix/replace the refrigerator. I have been a Choice Home Warranty customer for decades and couldn't be happier. They do what they say, and are quick to resolve claims and satisfy their customers.

The person that I dealt with was very thorough and polite, but most importantly there was no language barrier. Had there been a language barrier, I would not have signed up. I appreciated the review of service I would be entitled to and the low deductible cost for service.

I would never use this company again. Our dishwasher broke. The company decided to replace it rather than repair it. The max they would give us is $246 as replacement value. The cheapest model we can find at Lowes is $600. They will not budge or compromise.

On my last claim the response time was very quick. As well, the company rep called in advance with an estimated time of arrival. Also the techs who was assigned was professional and did the job correctly. I’m glad I had Choice Home Warranty to help.

I just signed with Choice Home Warranty. I wasn't going to sign, as this was a perfunctory call to gather information, but your representative Loay really understood accountability, and personal relationships and spoke to my specific issues. I ended up signing four properties for six years. If this first interaction is any indication, the next six years should be a great deal easier than the last six. Thanks again Loay.

I have two policies for two houses. One house I had to update information which was taken care of. I submitted a claim for my house in Florida which was promptly processed. The house in Georgia and Florida have two separate policies. The home in Georgia had a claim which was taken care of.

Claim Date: 04/18/2022 Appliance Plumbing System. Issue Leak in house - Wall Last Time Working 04/18/22. I made a new request because the damage to the plumbing remains and they have not responded to me.

I called today to put in a claim and the person was able to have a tech come the next day. Excellent service. The call was handled professionally and quickly. I would highly recommend this company to anyone who owns a home and would like peace of mind.

The process was longer than expected. I had a telephone meeting with a lady, sorry forget name, who keep calling my wife number instead of the number I gave her. But once I explained the appliance that need to be replaced, she took care of sending it.

I have recommended this program to multiple people and it has already saved us a LOT of money on household repairs. Anytime I put in a claim, they are quick to respond and the issue is resolved. During my last claim on my furnace, I got a response within minutes and the technician was at my house and fixed the issue the next day. The best part was that the repair was a covered issue and all I paid was the copay! Great service!!

Waiting for the washer to get fixed, but the technician went to the property within 24 hours and received approval within 24 hours. Appointment to get the machine fixed within few days. Technician has an appointment on 4/27. Will find out how it went in a few days.

I would have rated the experience a 5 if not for the slow start. It took several days to get a tech assigned. That said, the tech assigned (Jimmy Jones Handyman Services) was excellent at diagnosing and getting temporary heat working. Hopefully, the rest of the process will be equally as good.

I noticed a faint smell of gas. I called the gas company and they sent a tech out immediately. The Gas South tech discovered a gas leak and turned off the gas. I submitted a claim immediately. The dispatched tech was there the next day. The claim was accepted and the needful part was ordered. The part was installed 2 days after the claim submission. Thanks for getting this issue taken care of so quickly!

How do you allow a family with children and pets go without A/C in TEXAS for THREE WEEKS???? I paid $475.00 immediately once I was notified of my portion out of pocket… still nothing! I would not recommend this company EVER!

I am very pleased with the service I have received from Choice Warranty. I have had four different problems with appliances and garage door. Each time I had a technician appointment within an hour. All I can do is give them praise.

We have had CHW for about a year and every claim seems harder than the last. Our dishwasher broke and they wanted to pay us in a LOWE'S credit for about 1/4 the price of a new one. Our furnace stopped working when it was -5 below zero out and they said the tech was not allowed to fix it when they came out. They denied the claim saying there was moisture around when there was none. The tech just said the fan motor broke and needed to be replaced, nothing about moisture because our basement was very dry. Only after calling my realtor and her calling the company did the company agree to fix it after we have been without heat for a week in the middle of winter. It only cost $380 to fix it and they tried to find a false reason not to.

I requested my repair/replace on Mon. Appt for Friday. That was great, no emergency. Received a call Tuesday, said the repair person was finished early & could by in 10 minutes. Perfect. Replaced garbage disposal quicky & was a pleasant experience all the way around.

Faulty water heater is leaking water, which has been assessed as a possible incomplete combustion, which could eventually lead to carbon monoxide leakage. How could this company be deny this type of claim? A faulty furnace had the same problem and it was replaced. Please explain your twist in the policy.

I started to enroll online and decided to call and Spoke with Elliot who was very informative and was able to save me more money on the Warranty. He also informed me of the referral program which I will be doing so. Thank you and glad I enrolled.

The technicians ran diagnostics tests on my furnace. The filter was checked with instructions to change them monthly. The furnace was cleaned and instructions were explained for upkeep. Any questions I had were answered. The Service Technicians were prompt, professional and eager to work.

Prompt arrival by service person. Part on order which was told to me at the time updates provided by email. Email described status. Very professional and the fact that I am getting the emails is very helpful.

I had requested for service 6 times and only in one occasion they have approved the service. So after I spent $60 x 6 = $360, I was able to get service ONLY ONE TIME. I am going to ask for the refund of the remaining of my contract.

Wolly did a great job in determining my microwave could not be fixed. He explained what part was broken and how it couldn’t be repaired. He was responsive in calling back and was on time when he came to my home.

I filed a claim with CHW and they immediately tried to reach a vendor to diagnose and make repairs. Vendor were slow to respond. CHW email me to contact a local vendor - no responses. I ended up watching Youtube videos and repairing myself before food spoiled. Cancelled the claim.

Thank you for reaching out and allowing me to be a part of CHW family. The joining was delightful and pleasant respectful and was able to understand full detail of services you provide. Thanks much! I made my first affordable sign up payment and I have 4 kids and Covid19 has made so much everything go up. I'm glad to have an affordable rate on something for a change.

First time filing a claim... and I was pleasantly surprised how easy the process was and how smoothly it went. They took care of everything. Contacting a local company, setting up a time and date. And then emailing me of all the details. I had a repair done the following day. So my first experience was a positive one!! Would highly recommend.

First plumber was a no show, no call. Second plumber would not return calls and Appt was set five days from the first Appt. We’ve been over a week with issues, plumbers refuse to communicate, have voice mails that will not even take a message. With an 83 year old senior in the house, a few days without working toilets can be dealt with, over a week is not acceptable! When I sent text message to second plumber to confirm and try to ask if a sooner appointment could be done all I got was text message back to take the Appt or call for another plumber and later appointment. We are not happy with how Choice is working for us. We picked Choice over others but now thinking it was not the best move. Neighbors are asking how things are… not thinking about telling them good reviews.

So far it has been really great. I submitted claim and one hour later was contacted by repair company. they came out that day and were on time professional and quick. Determined the issue and have already set up fix-it appointment. This issue is not completed so I cannot confirm final review but for now it's going good.

The electrician was prompt, courteous, and professional. He was extremely thorough in his troubleshooting and explanation. He was detailed in his approach, and I felt confident in his ability. I would definitely recommend this technician to other homeowners. The technician was also very neat, and conscious of safety. He wore a face covering the entire time he was at my home. In this day and age, safety is paramount, and it impressed me that the technician was conscious of safety.

To call for a claim is pretty efficient, I got the services next day. The technician is very good and knowledgeable. However, I have not yet to hear from the company of the result of my claim. Looks like it’s unfinished.

Buying a policy was quick, easy and was explained well. The representative was very helpful and answered all questions I had. Great service, friendly and took into account that I was a front line worker. It was nice to be appreciated.

Have had a couple of issues and Choice Home Warranty was quick to respond and set me up with the proper contractor. In both cases the contractor was professional and handled the problem quickly and efficiently. Was very satisfied and the problem was resolved.

My experience with Michele was very pleasant. She was bright and cheery while being very professional and obviously very knowledgeable in her job. It's always a pleasure doing business with one like her. She should be commended for her work for you.

I believe the sales rep said his name was Alvin. He was very friendly and did a great job. My only concern is that he quoted me a service call fee of $65 if I took a multi-year plan, and my contract email says $75. Can we get that fixed?

Technician was great, Choice Home denial based on other issues makes the coverage crap and not worth it. You can’t deny coverage based on preexisting conditions when you have no idea when issues started. This makes coverage and repairs a sham.

This company goes above and beyond to dismiss claims. The technicians that they outsource from other companies are great (as you’ll see from my other review). JUST USE THE OTHER COMPANIES with the good technicians. Communication with the claims department is difficult because any response you get will be minimal with the intent to redirect you until you no longer pursue the claim. I done this for months with the assistance of my technician and still got terrible service. Ultimately you’d be better off uninsured and saving for emergencies than purchasing a policy from Choice Home Warranty. This is my experience from 2021 to 2022

Mr. Andre ** is an Excellent Representative. Patient, knowledgeable, respectful, no hard sale. He answered every question & concern. Became a customer due to good coverage & his good manners. Pleased card info was simply name, number, & expiration date. Thank you.

I applied online to Choice Home Warranty after reading reviews of their #1 rating. Within minutes I received a call from Mcnphee ** explaining the plans offered. He was very thorough with explaining both plans and I appreciated Mcnphee's patience and taking the time to answer any and all questions that I had. Afterwards I got the full protection plan. Mcnphee was exceptional at explaining the company's best practices and that along with the reviews and his calm and patience explaining the plans were a main reason why I became apart of the CHW family.

Alvin was incredibly knowledgeable and courteous. I am grateful that he answered the phone and spent a lengthy amount of time walking me through the details, before I selected a plan of coverage and a plan of payment. Having such dedicated, professional, and thoughtful employees is helping Choice Home Warranty's business/public relations.

To Whom It May Concern, As per my contract agreement, any unused portion of my contract may be refunded if not used. We have been very unhappy with your ability to respond to our heat/air outage. Our unit went out on the 26th of March and it has finally been fixed today, April 24. The technician is disgruntled because you are making it difficult for him to reclaim his fees. Due to your negligence and difficulty to work with we are cancelling our plan as of today April 24, 2022. We have prepaid for a 6 year plan and are looking to recover all our money paid except coverage for months January through April 2022.

Tech rep was great. Did a fine job. Would recommend them to all. Were on time. Went right to work. Repair was done effectively and were on the road by noon. This is the 3rd time I’ve had CHW come to my house and am satisfied every time.

I have not needed to utilize Choice Home Warranty as of yet. The customer service has been excellent to date. If a claim is as good as customer service is, then I am locked into the best warranty program there is!

Warranty claim was unbelievably smooth and almost fully automated. Responses were prompt, and support was excellent. We reached out to our sales contact, Amanda, and she helped walk us through the whole process on the website and get us set up on a Saturday! She’s amazing. She answered every question we had, and literally walked a step-by-step through the various pages. We are so happy with the service and support.

We had a booster pump go out on our pool. CHW sent out a pool company who confirmed that the pump was bad and informed that they had to get approval from CHW before they could proceed. This is normal. After a day or so the contractor informed us that they had the approval to replace the pump motor and set a time for the repairs. However, the day of the scheduled repair they informed us, after stating they had the motor, that they could not find the motor and it would take a while to locate one, but they could replace the entire pump for an additional cost of some $150. Being without the pump for more than a week we were left with no choice but to cave in to the additional cost. This is just wrong!

It was very Quick and painless. Came in and explained what was fixed and got the AC working again within minutes. Very satisfied with the work that was done and would recommend this company to anyone that would ask.

We were very pleased with the service we received. We called the company on Thursday evening and had our dryer repaired and ready for use the following morning. Service like this is very rare these days and we are very grateful for that, and for the pleasant, professional gentleman who came to our home.

We used our warranty for the first time this week after our garbage disposal stopped working. I submitted a claim on Monday, a plumber was here on Thursday and the disposal was replaced by Friday. The process was painless and smooth!

Michelle was clear, friendly, professional, and easy to understand. She made it easy to sign on with just two plans to choose from. She answered all my questions. She mentioned the 1 month free option and my payment options. Thank you Michelle.

I was extremely pleased with the quick turnaround and the service. The reason my rating is only a 4 is because I never received a call from the vendor to let me know who they were and when I could expect them. When I received a phone call 8:30 am the next morning saying he was at the door regarding the icemaker I was shocked. I didn't know the company or who the technician was. Communication just through email is not good, there should also be a phone call. When I called in, the representative asked for the best number to reach me and that I should receive a call within 4 hours. As you can see that did not happen. There is too much going on these days for that not to happen. Other that I was extremely pleased.

I purchased this home 6 months ago and shortly after the first month water was backing up from my sink and garbage disposal into the dishwasher. The response was quick and the technician fixed the problem quickly. Now it's five months later and there was a leak from my attic, the AC unit stopped working and a ceiling fan stopped working. Everything has been scheduled/resolved quickly. Thanks to CHW.

I submitted a call for a microwave issue. They were very quick to respond and issue was fixed. Two days later and same issue came back. They once again were quick to respond and they even sent technician back and I didn't have to pay since it was still the original issue. Issue was once again corrected and all seemed fine. Roughly 8 weeks later the issue returned. They were again quick to respond and issue was fixed but the part that failed was same part that failed before. I was required to pay the service fee which I feel is still connected to the original issue. I'm glad issue was fixed but not pleased that I was required to pay the service fee since it was still original issue and 8 weeks isn't a great amount of time. I am pleased with the speed of which a technician is dispatched but I will probably explore my options once this year's contract is up.

Refrigerator ice maker was fixed. The guys were on time as they said. They were very professional. I'll call them again if I have a problem. If I have a problem with my ice maker I call them and they will come back and fix the problem. If not they will replace the ice maker for me.

They were friendly, kind, attentive and seemed to care about the problem I was having. After talking about the problem for a few minutes, he knew exactly what the problem was and fixed it. They did not leave until they were sure we were happy. I would recommend them to anyone and I would definitely use them again.

This service went Above and beyond. My technician was On time, super friendly, and very patient with inquiries made. He multiple attempts to resolve matter until it was right. Had warranty service before but nothing like this one. Happy I changed.

We received prompt service with Choice and they sent an appliance repairman out that I really liked. He was friendly and professional and quick to determine the issue. Choice followed up immediately and helped us resolve our problems. Overall was great service!

Service calls handled quickly with an assignment of service company assigned and communicated the same day. The service people that have been sent have been more than satisfactory. So glad I switched from Amazon to Choice. I am impressed with the service and followup!

I will not rate you with a star your company is unworthy of that. We have been trying to get this issue resolved since Jan 18, 2022 with no results on your part. We are already out the money to have it looked at and have the estimate for the repair that you also have and still nothing has been fixed. I will be making a complaint with the BBB. The 7 that I rated for the tech was the only because it was the tech we hired

I was given a date and time that the technician was to arrive. The technician did not show up, nor did he call. I was then given a 2nd date and time that the technician would arrive. Again, no show, no call. Choice was then called to file a complaint. The Choice rep then called the company assign to repair my microwave and stove. While I was on the phone, the company rep stated that the technician would arrive that day and would call an hour before arrival. The technician call 15 minutes prior to arrival. After troubleshooting the stove and microwave, it was determined that parts were needed. He did not have the parts on hand, so my stove and microwave is still inoperable. This was the 3rd occasion that this company was assigned to repair something broken, and each time they DID NOT arrive at the scheduled time and did not call. I have to resort to calling Choice to get the technician here.

Really don’t want to be out of a range for a week and have to miss Church because of this appt. Please see if you can do better! Really want to miss my friends at church and the benefits of a working range.

He was polite and accommodating with our questions. Sent our our contract and receipt for payment promptly. Not sure what more you need me to say. We are happy and feel content with our choice to chose you. Referred by This Old House.

The technician came out, diagnosed the problem and it took me two phone calls and a text to the technician to get any results. I was told twice that they were waiting on the technician diagnosis which was already turned in.

Waited and no show. They said they would not work with them. The selected company to fix the problem said Choice Home warranty would not honor claims. Wish we had not paid for this horrible company. They promised service but none was provided. Trying to get our money back. Don’t use them. They are awful. They are awful.

I was in the process of checking coverage available and received a call from Charlie with Choice Home Warranty and he very patiently help me continue the process. The coverage looked good and he found a discount for me. I liked what I’m saw and completed the enrollment process. Very professional and thorough.

Phil was wonderful handling my call and he saved me money by suggesting the senior plan..I will be recommending this company to all my friends. Hope this company is legit. Hope I don't have to call for anything going wrong with any of my appliances and 3 years is a long time, hopefully all my appliances will last. If not I'm sure this company will be superior on handling the matter if something arises.

I do not have experience with the service itself by Choice Home Warranty yet, however, I would like to thank and rate Richard **'s customer service. He has been very responsive and patient with my busy schedule. Thank you Richard for all your support!

Good service. They were nice and it was raining when they came. They took off shoes before coming in. They let me know what they were doing and how long it will take them. They called before they came.

Service was great. Technician was ABSOLUTELY FANTASTIC!!!! Cannot imagine how it could have been any better. Redman Drain in Mobile Alabama is the best around. Will never use anyone else. This second time they have served me and THEY ARE GREAT.

I found the sales person I was dealing with very easy to understand and helpful in getting me signed up with Choice. That was particularly important to me because of the poor service I received from American Home Shield. A final rating of course won't come until the policy goes into effect and I have my first service call interaction.

Called because of unusual noise from outside part of Air Conditioning System. Very Loud. System still cools but I don’t want it to fail and require extensive future repairs. The system is the original installation and was installed in 2008. Brand is Goodman. Filters and annual service have been performed regularly and it is in use approximately 6.5 months per year.

Both Technicians that responded to our request to repair the A/C and the Microwave are expert in their field and project lot of confidence in the Work they do. I am very pleased with both of them and recommend them to other customers of Choice Warranty.

The tech that came over an hr drive to get to my house, was awesome, I got a little upset, he stay calmed. He was very professional. Would recommend his service to anyone. Great guy. Sorry I forgot his name.. He was very professional and explain all he was doing as he was doing it. I liked that..

Scott did a great job and was very patient in finding a time that worked for both of us. He showed up at our exact appointment time. My dryer sounds great, so thankful that there isn't any more loud noises!

When I purchased the plan, I was told there was a charge of $60 per visit. My water heater has a leak in it and now I am told there will be a $300 charge added to have it installed. I am not willing to pay more than I was quoted and am asking for a full refund for breach of contract.

Austin who came out knew exactly what was wrong with the fridge. He is ordering the part and it will be here within 2 to 3 business days, then he will be back out to fix it. He is very knowledgeable about what he does and friendly.

I'm having to wait on a gift card from Lowe's...for my dishwasher replacement however it's not the amount another will cost. They don't take care of your needs immediately. They're very useless to have. I have to pay a service guy $85.00 to come out but have to wait on repairs. It's not worth it.

Choice set up a repair with Log Cabin Plumbing and Heating on 3/8/22. An employer Tyler arrived within 1-2 days and discovered I needed a new Hot Water Tank. The company was very nice to deal with and I am excited I have chosen Choice Company.

I’ve been waiting over a month for dishwasher replacement, cannot connect with anyone to actually help when it could’ve been so simple for them to just bring in the dishwasher and replace it but instead I have to accept ecash to Lowe's and still wait for ecash for up to a month. Would never recommend anyone to Choice Home Warranty!

I made a claim for to repair a shut-off valve but the tech was sent out to repair a non working furnace. They had to contact his office who then had to contact CHW. After waiting for about 30 minute, the job was rescheduled after CHW approved it.

You took care of me. Great customer service, I recommended you to my realtor. It's nice not to have to worry about the houses. Thank you for everything you have approved me for. I will pass you on to my friends and family.

I initiated a phone call for follow-up on three previous claims that have not yet been resolved. I also had to file a new claim. The representative was very patient in addressing each issue. Hopefully, each one will be resolved in a timely manner.

The Service from vendor was excellent but technician charged service fee $45.00 + additional $25.00 for Gasoline which never charged me before. I did not argue with him because their service was quick and good. Only confusion was the company told me We don't had appointment but finally they came and did their job that was excellent.

I was really pleased and encouraged with my first claim experience with your company! I had a claim number and an appointment for the next day to look at my A/C! Thanks! It is encouraging to work with an efficient company that delivers what they promise. The repair company sent a knowledgeable agent. The A/C was working fine when he came. He said to call him back within 30 days if I had a problem and he would come back at no charge! Very pleasant experience!

CHW is quick to set up good technicians and cover things as they promise. Effortless to work with CHW. The speed to attend the problem is quick and hassle free. Really good to have CHW coverage for your peace of mind of regular maintenance and repairs.

I was a customer since 2016. I closed on my house on March 5th. I’ve been trying to get ahold of someone on that department for a while and had to sit on hold. People in sale pick right up. But you have to wait on hold for a very long time to cancel. Like you do it on purpose. And you also don’t have a way to cancel online. I even changed the account info of my card. And you still charged me. Due to this I will not use you guy anymore in the future nor will I recommend you to anyone. Not happy. I was with you since 2016.

I was very pleased with the prompt response to my claim from Choice Home Warranty, which was over the weekend. They processed my claim within hours, and I knew the name of the company and the date they were coming out for the repair. The technician was great. He didn't leave until the job was done, which was after hours.

The service call was scheduled quickly by a very reliable company that they have sent before. There was no waiting for a part. It was fixed that day! Technician was knowledgeable and offered advice for helping the problem not reoccur. Very satisfied with the whole experience.

The technicians from Residential Maintenance Solutions were polite, respectful, and efficient. The problem was identified immediately and steps were taken to resolve the issue. I am very satisfied with the results of their visit and would recommend Choice Warranty and Residential Solutions to my friends and family.

The technician was very nice and fixed the dryer very quickly. He knew what to do and was very professional and I would definitely use his services again. I used the Choice Warranty claim form on the internet and it worked very well And it was very easy.

Reported leak around 10th of April. Morgan Plumbing came out on April 18th and told us the two valves for washer needed replacement. He said he would turn in repair for approval and that was four days ago. We left a message with CHW yesterday and are still waiting to hear from plumber to set repair date. We just hope it doesn't start leaking again.

Customer service is poor. Executing claims so far is poor. I was assigned a technician that never showed up just to find out they don’t even associate with Choice. I submitted this claim days ago and it’s still open. Never had this problem with other home warranty companies.

The gentleman that arrived was very friendly and actually told us that under our electric provider we were entitled to a free air conditioner tune up. We had no idea. I would recommend this guy and Choice Warranty to anyone.

Kyle was very nice, knowledgeable and helpful. Kyle gave us further recommendations for our house and how to improve the electrical outlets. If we have any further issues we want him to help us again. I would recommend him to others.

Best service, had for many years. Really enjoying the service they provide. I really recommend to my friends and family. My both air conditioning unit been replaced within last 2 years. The deductible was very minimal. They use good professional local services providers for immediate service.

JMV was at my house at the scheduled time. He was thorough, informative and offered solutions to the problem. I would highly recommend JMV for any HVAC issues that present themselves. In addition, when he came into my home, he protected his shoes as not to get dirt inside.

We actually forgot that we had this service from the previous owners of the home. When I looked up the website and logged in I was pretty amazed at how cheap the service cash was and how quickly the tech could come out and fix it replace the unit. After about 5 minutes the tech told us our motor was frozen and got immediate approval to purchase a new one and install. All in all he was in and out in less than 30 minutes. Extremely happy and soo much soo I renewed my contract another year with Choice! Thanks choice!

I pay extra to cover pool equipment. Your 1st tech kept me waiting 5 days, to come [is acceptable]. When he was not here, I called him, only to be told he is having an issue with 'Choice' and will not be coming. [Absurd and unacceptable] Your 2nd tech, came few days after. He submitted diagnosis, only to have you state the condenser, as part of the 'Heat Pump', NOT COVERED' EVEN THOUGH IT'S STATED AS COVERED', in the contract.

The repair request was responded to promptly. The repairman was very knowledgeable, courteous and professional. I would certainly recommend Choice Home Warranty for the ease and availability. Hassle free warranty service.

Fast, accurate, and very helpful. Was told my appliance would be replaced however was offered a gift card, I wish this was explained before appointment was set. I have other appliances that need to be serviced and will be reaching out in the future.

Very pleased with the repair man, James **. He was prompt and it was repaired in a timely manner. I am so pleased I purchased the contract from Choice Warranty. Every time I have called they have sent out reliable and knowledgeable repairman.

Do not waste your money, Choice will find reasons not to cover everything. I paid for three years and have had a number of claims, Choice has not covered my pool heater, pool salt generator, Air conditioner, dishwasher, etc. I would recommend you check any other home warranty. George Foreman should be ashamed for being the spokesperson for this company.

This is the first time that I have filed a claim with Choice Home Warranty. I did so online and received a quick response and an appointment with a repairman. I will add an additional review after the repairman keeps the appointment.

Can't really grade it yet, as it won't start till May 21, 2022. Hope I get my PAPERWORK in the mail in a timely manner. The guy I talked to was very good at answering my questions. I had AMERICAN HOME SHIELD but they didn't cover aboveground spas and a few other things. Just wished Choice Home Warranty covered Smoke Alarms.

It's nice to see a company like Choice Home Warranty discount their service for Seniors over 50. I'm going on 74 so it was nice to receive a great deal on my plan. The rep from CHW (Cynthia), was a pleasure to work with and very knowledgeable about their plans.

This was our first claim with Choice and we couldn't be happier! Communication was immediate and their choice for our plumbing service SASSAMAN was excellent. Tim from Sassaman had to order a faucet, which meant a second trip. At all times they stayed in touch with all the pertinent information. The ease with which all of this was done made me thrilled that we had switched to Choice Warranty! Thank you!

A very good experience. Happy with the whole process. Did not think I had what I needed covered but it was. All went well. Thank you so much Choice Home Warranty. I would recommend you to everyone I speak to that needs home warranty coverage. Very good company.

Plumbing work done on toilet on April 20 - 2022. Job well done. l would highly recommend the service representative. He was on time as promised, very polite and caring. He took his time to what the problem was before starting the work.

My AC wasn’t cooling. I made a claim and Choice accepted and assigned a technician to me within an hour. The technician showed up the same day. Absolutely amazed with the response time. Will definitely recommend to anyone I come across.

Two of my claims were solved on the first try. The claim that was not fix on the first try. I don't want to say anything negative about the tech because he was unable to duplicate the issue and did what he thought would fix the issue.

The person that I spoke to was polite and answered all my questions with no problems. I was happy that he found and applied the discounts to my account, and it was a pleasure to speak with him and setting up my monthly payment arrangements. I am looking forward to being a long term customer. So far so good.

No means NO. I inquired online and in 48 hours I had 3 internet and 6 phone calls. One person even hung up on me when I said I had just talked to someone in the same Michigan office... No matter how good it may seem, that alone sent a red flag. I noticed they also have an $85 fee for a technician to come. What else?

The rep who contacted and spoke with me was very informative, listened, answered questions and pushed to get me the best deal on a policy. When I decided to not go with a 6-year plan, he pushed for a 3-year plan with great savings. When I opted to go with only with a one year plan, he said it was put through and abruptly hung up on me not ending our conversation on a more professional manner. I took this as a sign that he was not happy that I didn’t opt for a longer contract, which left me feeling glad that I didn’t based on how our conversation ended.

The technician was punctual and polite, he explained to me why my freezer wasn't getting cold. He also went a step further and took the part on the fridge apart then showed me first-hand. Now that, "I appreciate". Another good choice in home warranty.

D&S Plumbers came, told me the water heater, need to be replaced. They were very nice young couple. They turned in their report. Now I find out it is not covered neither is my floor. So looks like I will cancel my warranty. Marlene **

Upon submitting a work order, I contacted Choice Warranty to inquire if my AC contractor could possibly continue servicing my AC. The agent asked for the contact information of my contractor and proceeded to make contact immediately. Within 5 minutes all arrangements were made and the call was resolved. Rarely these days are resolutions acquired so quickly with a friendly response.

The service has been outstanding and the service companies have very knowledgeable people on what they do that come out to repair the items that are broken or in need of repair. Thank you for being there for me and my house.

Work properly done nothing completed and done. Except for Choice to make me pay their recommended technician to come spent less than 20 minutes and pay the service fee. This is daylight robbery and I would not even recommend any to this company ever again. Very dissatisfied and disappointed with this matter.

The technician was very thorough and professional during her assessment of The repair issue. I appreciated the adjustment to the time and her willingness to come a day earlier. We now have an idea of what the issue is with our appliance.

Wonderful and fast phone claim filed. The technician was so professional and prompt. Installation was quick and uneventful. Left only after thorough cleanup. Also, he took the warranty info to do my filing for me. What a wonderful job!! I would recommend him to anyone. Such a breath of fresh air to see someone that takes pride in their job well done

Monday I called in a request a second repair on a refrigerator. I have a claim number. No one has contacted me to arrange that house repair. It’s been 3 days today would be the fourth day. Why? Please contact me at ** Or **

Best in breed. Likely will shift some houses from American Home Shield to Choice. I would recommend them to anyone. Very happy with my experiences. Happy to share more of you call me. I will be calling to switch my service. Very prompt and professional

I was able to get signed up and well informed in a short space of time. He was able to assure me that I will be able to ask for my own repairman if I want to. By paying for a year in advance, I got a free month...Great service!!

Chris **, was and is very helpful resolving the dryer issue. He put in a new element-coil that went bad. He saved us over $1,000 by replacing the element-coil. Chris was very nice and professional and did not waste time getting replace under hour.

Placed a call and within a few hours got a email response. With the company that would be taking the call and a phone #. The next day got a call from the tech and told me what time he would be there. Very professional and solved the issue very fast. Didn't try to hard sell just got down to business. Thank for your quick response.

Repairman was friendly and worked to find the problem and did so in a business like matter. He found the problem ordered the parts and will come back when parts are received! Hope the final call will do it.

The technician was very good and efficient and he knew what he was doing. He discovered the problem and informed me of the various choices that had to be made.. There is nothing else to be done until I get the report from Choice Home.

Our Tech was great fixed our problem!!! But No thanks to this home warranty company. Who states it covers electrical problems this was a serious fix that could have ended the life of a kid had he touched the faucet at any point. A tech should be going in to fix the problem the customer stated not having to report back and hoping for a quick response. Our issue was serious and we were being electrocuted through a facet and handles. Had OUR 3 year old touched that he could have seriously been hurt or even deceased with the power that show was throwing out. So again NO thanks to how your company works. You will be lucky if we DO NOT DROP CHOICE HOME WARRANTY!

I am extremely pleased with Choice Warranty service. Sent email with problem on Sunday might. Had A&E service guy to my home on Monday afternoon. He diagnosed the problem and made recommendation in about 30 minutes. Will recommend Choice Warranty to my friends.

Bill from Ryan Plumbing came promptly. He was very efficient and knowledgeable. Diagnosed the issue, explained it to me and fixed it. I am very happy with his work and professionalism. Will highly recommend him. Thank you Choice Home. It was my first experience with your service and I am very satisfied.

I have used Choice Warranty for 12 years but will discontinue and advise everyone to stay away from it. They lie to you to sell you policy and when you have a need for it they make excuses and loopholes and leave you hanging and don't cover anything. Total disappointment.

I was not notified of the final decision on my claim. I had to call choice warranty for a decision. Also I was not given an option for the payment for the washer. The replacement washer was not being purchased at Lowe's. I was only offered a Lowe's e-card.

Only thing I can grap about took too long for repairs. 4 days after claim filed too long. Should have been fixed no later than day and a half. Need to be better service and every number I called said no longer in service. WTH.

The Technician was a godsend. After working out the scheduling we got wonderful person that listen to help fix my AC unit. The tech made sure diagnosed everything and fixed the problem with no issues.

The last time I ran my A/C unit was in September of last year. I bought my warranty on March 8, 2020. When I turned my unit on April 17 it was not blowing cold air. I filed a claim the serviceman came out on Wed and said the unit needed freon. You would not approve the work order. Not happy.

We love that whoever came out fixed it! We were not able to be there but my mom was. The only issue I had was that they did not leave an invoice. Especially with us not being there. It has been a while since we’ve had work done in our house, so maybe invoices are a thing of the past? Other than that, the issue seems to be resolved. So thank you!

Signed up for 3 years at acceptable price. Did feel like your rep wasn’t listening and was a bit pushy. Was ready for payment info before I had decided. Wanted to sign for one year. Ended up signing for three and he continued to push for more. Hope they are the great company I was told. Two other warranty companies have been a disappointment.

When we got this policy, there was nothing about a cap on anything but well. If it could not be fixed, it would be replaced. There is no way to replace the unit for what your giving. I will be looking at other warranty companies.

I was impressed with the case manager Lydia, she was polite and was able resolve all my questions and concerns. She was very knowledgeable with all the technical know-how and explained me in detail the process. She did not rushed to end the call. She listened and explained me all the options.

The technician spent quite a while analyzing and testing the refrigerators components, finally concluding that it was not reparable. The email offer of a replacement credit was simple and appears fair. (We have not yet received the actual gift cards, so I cannot comment on that process. It seems that the gift-card email could have come immediately as well.)

You covered nothing and the first AC man charged me 65 twice and scammed me and took all my freon and messed up my wiring. The next AC man came and fixed it and verified they scammed me but fixed it. You guys refused to pay the claim which is covered. Why am I paying a service that covers nothing and sends me a company that you sent who scams me. This needs to be reimbursed by your company. I had to put it on my charge card. I just don’t have that kind of money to throw away. You guys paid nothing. Why am I wasting money each month if I have to pay for it.

The garage door were not closing. Your response to our claim was immediate. Diamond Garage Doors & Openers were very professional and punctual. The technician Nick from Diamond Garage Doors & Openers, fixed it very efficiently. Very pleased. Thanks. I am very pleased with Choice Home Warranty service. Prompt and job well done.

I feel we got a home warranty that meets needs. We got a three-year plan that covers our entire house for a very good price and I feel confident that this will be a good company to work with. The young man was very courteous and he thoroughly explained everything to me.

My equipment was ready 5 days ago but you failed to email the tech until today. The tech showed me all his email and you never sent it till today. I was 8 days without hot water. You dropped the ball. Very unhappy with this particular claim.

I will say this only 1 time to get it off my conscience. I have been with Choice Home Warranty, I know, over 5 or so years. During that time I have paid for all my appliance repairs or replacements 10x over. My water heater is not heating. I called in the order, and paid the technician who visited my home the customary $85.00 for the visit. He informed me that the heater has failed due to age (over 30yrs. old) and that I need a new one. He informed "Choice", and "Choice" has agreed to replace the heater.

Simply put! Your salesman oversold your product! In sales you must know when to shut-up! So he insulted me with his last push to sale his 6 year plan! I will Dispute this! You lose! Also I said don’t run card! You ran it anyway! Your bad sales technic lost this sale! A dissatisfied potential customer, L.

Tech came out, could not fix it. Choice decided to replace item. Offered me a ecard for less than what it was going to cost for a new one. Still waiting for the ecard... I checked my email. I got a notification from Choice that it could take 30 days for the card to be sent to me... SMH.

The person who took the call was courteous and informative. I received informative text from both them and technician. Technician was very courteous and went right to work when he arrived. After he finished explained what the problem was and what he did. Also told me what to do if further problems occur.

Service Representative was knowledgeable and friendly. She file all my claims and help me with claims numbers. She also updated my phone and email so technicians will be able to contact me directly. Courteous and Very Kind. Deeply appreciate.Thank you.

Representatives were very helpful to assure me if they services provided by Choice Home Warranty INCLUDING coverage of my free standing hot tub. Very pleased with interaction..and pray that services will be as promised!! Just in case....I am also happy there is no contract.

Our recommended tech man did not speak with your authorization dept before installing our new water heater. We were not compensated because of this technicality. The tech man did submit his report that the new water heater was an absolute necessity.

Shemar was very helpful in answering all of our questions. Polite and very understanding of our requirements. Offered us different plans and found one that fit our budget. Again, Shemar is a great sales rep.

Gauge came to our house when the AC was putting out warm air. The compressor fan was not working at all so the compressor was very hot. He explained that he had to contact his office to get permission to repair or replace the fan.

Quick response for the claim, they came quickly and fixed the issue and the problem was solved, thank you. I called to change the date and they responded quickly and changed the date according to my convenience, very quick action.

There were several problems that needed to be addressed. Smart Choice was very prompt, even got there a day earlier than promised. Abdel worked very hard to resolve my issues. I would refer Choice Home Warranty to my friends and family.

My unit had leaked Freon. For the last three years you have come out and charged with freon instead of stopping the leak. It would be much more effective for you and me to repair the leak instead of putting on the band aid every year and causing me untold distress. The repair takes at least four to five days in your process and I sit here in 90 degree heat at age 72 with multiple acute illnesses. It's highly inappropriate and just plain bad business.

First, it would be preferable to be able to signup online. Having to call to sign up for service in 2022 is unusual. Next, the initial quote for nearly $700 was o.k. But then I received various e-mails offering service for as low as $495. Ultimately, when I called, I was only offered a price of nearly $600, and once I'd accepted that, the rep proceeded to try to sell me multi-year plans, to the point I had to basically say "If I have to say no again, I'll go with someone else." Pushy sales are super annoying. Ask the customer what they want...give the customer what they ask for...Good business model. Don't push us.

Service was exactly what I would expect from a home warranty company. The response was prompt and the service person was at my home within the promised time window. Fixed the issue in less than an hour and I couldn't ask for more. $65 per visit fee is a little high though in my opinion.