Choice Home Warranty Reviews

He fixed my air conditioner and was here and gone in no time. He came on time and is very friendly and very knowledgeable in his expertise in this field. He’s been here twice and I would def recommend to anybody needing help with their heating or air conditioning needs.

2nd time to use on different appliance but same quick service. Techs they use from Lone Star are exceptionally good. I would highly recommend Choice Home Warranty to any homeowner looking to secure peace of mind! I have used other companies over our 40+ years of home ownership in various states and they rank highly among them.

The rep I spoke with on the phone was polite, not pushy, and gave me complete information. He also answered all my questions and made sure that he had answered them to my satisfaction. He also asked if I needed any more information before we hung up.

I did not like the texts messages to my phone. Besides this, the Rep was knowledgeable and friendly. I hope I have a positive experience with your company. I just got this service and has not had the opportunity to use it yet. I did not like that I had to use automatic pay and that the service guide comes after payment rendered.

Our technician Andy was excellent. Very knowledgeable, very customer service oriented and professional. I would highly recommend him and will use him in the future. If we have any further needs. I would highly recommend him to others. My experience so far with Choice has been excellent. Would also recommend them.

There was a few days' delay getting a contractor. The technicians arrived earlier than scheduled. The problem with the shower was fixed by replacing the shower dial cartridge. I paid the service fee, but did not get an invoice or receipt. I was told that I will receive one electronically.

Tech showed up on time and troubleshot to find and fix a leak in the coolant for our mini split. He was friendly and professional. I am relatively confident the leak was fixed. Weather was "iffy" but he powered through to check unit inside and out. Jeremy was the Tech.

The service tech was great, friendly and knowledgeable. Gave us his feedback and let us know next steps. We are excited that the warranty worked exactly how it was supposed to. I would recommend it to all my friends. Simple. Easy to use. On time, professional and respectful. Thank you.

We contacted Choice Home Warranty (CHW) with an A/C problem over the July 4th weekend. They took our information and immediately reached out to their representatives and advised us, as this was a holiday weekend, it may take slightly longer to get a technician to help us. That said, they followed up regularly with us and quickly provided us with an appointment. Incredibly easy to submit a claim and get an appointment. Prior to our appointment time, the technicians advised us they were nearby and arrived as scheduled. After a thorough and brief assessment of our problem, they fixed our issue and clearly explained the difficulty.

In the past, we had to go through the warranty before we could find a person to come and help, but now I can just choose whoever and they'll just abide by it. As it turned out though, we're only here four years and we didn't know who could do any repairs, so we just went along with them. One year, we had a furnace that didn't do well, and Choice couldn't find the parts because it was obsolete. Our house is very old. At another time, we had an issue with our washing machine. It wouldn't stop spinning, and it locks while it's spinning so we can't open it to manually stop the spinning. A tech had to come and figure out what was wrong.

The Serviceperson was very friendly, professional, timely and accurate. He arrived on time, introduced himself and asked how he could help us. He examined the hot water heater's problem and gave us the prognosis. He walked us through the process and explained that we would get an explanation from the company on how the repair or replacement would happen. He did a Great job!

The service technician (plumber) was great. He knew his trade and went out of his way to be helpful and explain what he was doing and why. If I could give him 10 stars, I would! The customer service staff, while not horrible, could certainly brush up on their product knowledge. Had I not known what was covered under my Plus policy, I would have contacted a plumber at my own expense. The customer service personnel kept telling me said items were not covered when I knew they were. (I had my policy in my hands.) The CHW home office finally found that yes, said needed repairs were covered and the repairs were completed in a fairly quick manner. My advice is to know your contract and advocate for yourself. In conclusion - our technician/plumber was great. The repairs were completed in a fairly quick and professional manner.

I had a wonderful experience with my agent Reuben **. He was very helpful. For instance I explained to him that I would like to substitute the items I wanted protect. Reuben agreed and I was able to cover my additional items. I also received my contract within 5 minutes after agreeing to join Choice. Thank you. Gay

As parts have been ordered but not arrived and the dishwasher is not fixed yet, cannot rate higher. Technician was professional and polite. Hopefully everything works out. One issue with the process is it would be helpful if the timeframe for technician arrival was narrower. The appointment window was 8am to 5pm. At about 8:30am day of I got call narrowing time to 1pm to 3pm. It would be helpful if the original window had been about 4 hours (i.e. afternoon, 12 to 5, etc..). Technician arrived at 1:45pm.

Great company - great plans and great customer service. I would tell my family and friends to go with them. They give you so much for so little money. Don't look any further, go with them. Easy to get answers so got what you need from them. Easy to contact them also.

I decided to sign up with this company over the telephone 2 weeks ago and was given a policy #. When I called the person who sold me the policy and tried to get customer service, I got leave message or leave a call back number to get a call back response. I was told I would receive the policy in the mail and haven't received nothing yet. They need more customer service help.

I had very good experience with this AC company. Last year, I had a very bad experience with another AC company which Choice sent over to my place. I'm glad you guys are improving with your customer service. I was on the verge of canceling my home warranty with you guys but I'm glad I didn't.

Once the technician made it to my house he delivered great service and exemplified excellent customer service skills. He worked diligently to repair my unit and get it to blow out cool air. It was not an easy task. The air conditioner unit was on the roof on and he had to go to the 3rd floor to get to the unit and the inside unit was in the basement of the home. The technician had to continuously go from the basement to the 3rd floor. Not an easy task. He did a great job. Five stars for HT Philly HVAC.

He was very professional and offered me every discount that I was eligible for! He was courteous and very helpful explaining all my coverage and when I mentioned my well and septic tank it was no problem to add to my plan. He was knowledgeable about the company coverage and I'm a returning customer..

Couldn't be happier with the customer service we received when replacing an air handler. I am a real estate agent and I often sell these policies with my homes. Now I have a problem with my double oven. I have requested service and I immediately received an e mail that they are contacting a repair man.

When speaking to the sales person at Choice Home Warranty (Tracie), she was very educated on all aspects of their plan, coverage, liability, and even how they compared with competitors' plans. I was able to get answers to all my questions prior to making a decision. I found that the coverage is much better than my previous Home Warranty company, at a far better price. I hope that Choice Home Warranty is as good as they seem with their service!

Choice Home Warranty is horrible in communication. One email, no texts, no response to email questions, no way to directly follow up with Choice. The day contractor was supposed to show--never did. Also never called or responsed to our voicemail as to when they would be there. This is strike one for Choice Home Warranty. By the way, how is a filter not covered when the entire house is on a well and septic? This filter feeds the sink, dishwasher and refrigerator? Seriously considering going back to American Home Shield--EXCELLENT in communication and coverage. But Choice was cheaper--I guess you get what you pay for!

Appliance stopped working Sunday July 2 pm. No electricity to panel of dishwasher. Tech was successful in direct wire to power and make sure it worked. He indicated he was not an electrician and could not go any further with the service call. Suggested an electrician to be contacted for additional work on power line or connection issues. He checked out the electrical box but said it must be replaced or checked out by an electrician.

When I was interested in choosing Choice Home Warranty, a company representative was always available by phone to answer questions. Once I signed on, it was impossible to contact anyone at any number whatsoever. Tried for 2 days and gave up. Soon as I decided to cancel with Choice, I was bombarded with phone calls giving me offers and trying to get me to change my mind. I realized if I had a real problem, an emergency, I'd be out of luck getting any help. I decided to change to a company that has excellent customer service. When I call, they answer.

I have been looking for a home warranty company for a while now. My work partners with this company and we receive small discounts. After reviewing their policies and talking to a representative... I was able to find the right coverage plan for me. They called a little faster than I was prepared for... but we were still able to work out a plan that fit my needs. I am hoping as needs arise in the future that I will be able to count on them. Home warranty companies have a bad rap these days due to non-payment and trying to wiggle out of stuff. It's all over the internet and reviews everywhere you look. So, it is hard to find a good one to give you that peace of mind. After research I believe I have found one in Choice!

Had a plugged line. Called Choice Warranty and it was assigned in less than 24 hours and corrected the next day. Technician was on time and efficient. The technician was skilled and very quick. He could have been a better communicator, but his work was great. I would recommend him and his company (Top Notch Plumbing).

My husband called last night to our home warranty place and the customer service was ok but couldn't understand the agent which was very frustrating. I called this morning and spoke to a gentleman by the name of Jeff. He was very kind and informative. He gave me top notch customer service. I wish I could give 10 but 5 stars will have to do

My claim was handled immediately. The broken appliance was repaired within twenty-four hours. I was kept aware of the arrival of technician during the entire process. The payment of the service fee was quick and easy. The technician was prompt and professional. The work area was left neat and clean.

The gentleman on the phone did a good job of describing the coverage for the home warranty and I appreciate it his help. It's very important to have home warranty coverage because I've been through many expenses with different parts of the home that need repair and it cost a fortune to have stuff fixed or replaced. So I'm glad I got the policy John

The technician (Cody **) from Roberts Plumbing came out and correctly found the problem. He will return to fix it. My only negative comment is that with your company (Choice Warranty) it is IMPOSSIBLE - IMPOSSIBLE - IMPOSSIBLE - to talk to a real live human being with flesh and blood. Working with a computer does not work for me!

You refuse to help me. Even though you market that you cover HVAC. You fixed my leaky toilets but not the more expensive things. I had issues with a dishwasher. You came out twice and did not fix it. I bought a new one. This warranty program has not met my expectations. Not happy.

Your company could be a lot better contacting the customer in good time. Needs work. The company you assign to customers does not call before they show up and are very rude. We might have to change warranty companies. It took almost two weeks to get someone out to my house just to tell me they can’t help me then I get the same answer from Choice home warranty. I’m done with this company.

I don’t think if I pay for warranty I have to pay the fee and labor. For example I have a fairly new air conditioner. 2 1/2 yrs old. It stopped working. I called for service. When tech came and checked he said that line was clogged and have to charge me to unclogged. I have been doing the maintenance that I was told to do every month on the drain. It was draining outside but yet it was clogged. I was told that this is not covered so I have to pay to unclog. I didn’t have that equipment that he used to unclogged the drain. I think if you are going to pay for warranty that should be covered at least one unclogging a year.

RC Plumbing did a fantastic job fixing my leaky sink and replacing the shutoff valve. I would highly recommend them to anyone. The Technician arrived on time, and only took about 30 minutes to resolve the issue. He even advised me to leave the cabinet doors open because the area under my sink was still damp. RC plumbing always gets the job done quickly, and efficiently.

Dr. Circuits, our electrician, and his assistant both provided very good communication re: arrival time, what the problems were and some tips about managing circuit loads in a 100-year old home. They went above and beyond and I am very thankful for their service. The refrigerator repair person was excellent, too, diagnosing the problem before he even set down his tool box and fixing it promptly. Couldn’t be happier with their service!

Called to put in a claim for microwave. The rep said my warranty only covers the microwave if it is attached to a wall. My question - What difference does it make if the microwave is attached to the wall or not? At the end it's still a microwave. I asked him to connect me to his supervisor but he routes me back to the 800 number again.

My Microwave stop working. It took Choice Warranty 3 days to get someone to my house. No good for Choice Warranty. The technician was nice but I don't agree with company final discussion. It cost more to repair than replace and I have wait another week for them to repair it.

Our unit went out. Choice sent out a tech, Justin. He was very knowledgeable and polite. Went right to work to find the issue with our unit. In no time he had our unit up and running. Justin explained the problem with our unit. We were very pleased with this repair technician. Thank you.

Bob was very explicit in telling me everything and got the cheapest rate for me. He told me exactly what would be included on the warranty and how to contact Choice Home if I need to and set me in information. He checked and got a senior discount for me as another company had offered one to me. He matched what they had offered me.

I am very disappointed about the treatment I received while trying obtain information about Choice Home Warranty. The Salesperson's name was Troy **. He was extremely aggressive pressuring me to buy the policy to the point that it was very offensive to me. After I purposely put him on hold, he called me back at minimum, 10 times within 5 minutes. He finally left a very offensive voice mail message telling me that I could not afford the policy. I did purchase the policy from another sales person who was extremely helpful, respectful, and just an all around nice gentleman, Jascha **.

I was offered another policy that saved me a few dollars. He answered all my questions and fixed a problem with my address. I can't remember his name, but you have it. He could have sold the one I choose but not as good as what he offered. Online wasn't the best deal for me.

I have a problem in the summertime with my air conditioning. I placed a claim order through Choice Home Warranty. They were quick and efficient in sending out a technician to complete the work. The technician showed up the next day first thing in the morning to fix the problem. He replaced my thermostat and programmed it as it needed and now everything is working very well.

Asked the rep. about how how would I hear from someone. It's 90+ in my house. Her response, "In a few." I ask few days, hours, weeks? She said in a few. I ask could she be more specific. She still said, "In a few." I ask to speak to someone else. She said, "Thank you for being a good customer." I said, "Ma'am can you let me speak to your supervisor or another representative." She said again, "Thanks for being a good customer," then hung up.

Waited 2 days then they could not find anyone to service me. So chose the reimbursement option only for the tech I found to get road blocked and get the same no response type situation saying they have to be approved before they can submit. Very well known company. Here I sit still no a/c. Customer service can barely speak English in my 2 conversations with them. Getting nowhere fast.

The process was very easy. My talk with Elliot was very productive. He got me an additional discount and I'm happy with the coverage that I received. Since I'm new to the program I don't have anything else to say. What remains to be seen is how well the repairs/replacements go if I need to use the insurance.

The technician arrived on time, checked the entire air conditioning installation. He did a maintenance service and changed the parts that I consider to be deteriorated. I leave the AC working perfectly.

Ryan was great to talk with by phone. He explained the benefits and didn't push me into a decision. When I received a follow-up email, I took advantage of the offer and enrolled. Fast and easy process by phone. Hoping I'm not going to have to use this coverage but if I do it seems very reasonably priced. Thank you Ryan.

I had a hard time getting a Claim Reimbursement. When I finally got one my technician was unable to submit the claim. He called Choice Home Warranty and was told I needed to submit the claim and when I tried to submit the claim I was unable to do so.

I was telling the Automated Claim collector software that I had a "leaky faucet" and it could not understand. This I do not understand, I said it clearly a bunch of times. The software needs to be updated to effectively catch the information from your customers. The boy Jason (Philippines) was fantastic though! Thank you all :).

I’m pleased that I received immediately a copy of my contract for review. I’m not as satisfied with sales approach. I don’t like, personally, being pushed into decisions without a little time to make sure I’ve gotten everything covered. I know this is a sales environment and time is valuable and my questions were answered quickly. I still felt that I was not treated with much customer respect. Just sign up now and you can cancel later if dissatisfied. I’m probably going to stay with you because of previous satisfaction with service, but that depends on what I get back from AHS today.

Agent saw me online, immediately called me to offer me a deal. I was going to check with spouse, he got me a deal so there didn't have to be a callback. Great job! Great rate! Great service! And I appreciate the push with the great customer focus! I was very happy to get the call.

Just a note to say about the technician. He appeared to be knowledgeable. However, he couldn't fix the dishwasher, because of a part. This same dishwasher for claim # ** has been reported since 17 April 2023. I am not satisfied with your organization for lack of urgency. It was reported that the dishwasher need replacing, and your organization has not accepted the technician recommendation or replace the dishwasher. Apparently I might need to get a lawyer to look into this matter.

Prompt Appliance was assigned to our service request. They were just that - prompt. We had to adjust the time for arrival and that worked out for both the technician and us. He arrived and after working with the machine, he quickly identified the problem with the machine and submitted the report to Choice Home Warranty. Choice then recommended replacement rather than repair. We were notified of the amount offered for replacement and accepted the offer. At this point, we are waiting for the funding from Choice for the replacement. Other than the wait for the agreed amount, we are once again pleased with the service from Choice Home Warranty.

I was told an estimated time of arrival 12 to 2. Then at 3 o'clock I called because no one had arrived. Dispatch told me she would call me when they were on their way. 10 minutes later she called. Said they were on their way .. An hour and a 1/2 later I called because I still were not here and she said they were running late so what turned in to A 2-hour waiting period ended up being 6 hours. And then they could not get hold of Choice Warranty To get confirmation to do the work and now I'm having to wait 2 days later for them to return today.

My A/C Technician was prompt, courteous and handled the problem with my A/C on the day of my appointment. Other than it taking about a week to get him to come out, which was not his fault because of it being the heat of summer, I would highly recommend him.

I choose you for 24-48 hours service. It has been a nightmare from day one. At least 8 phone calls and hours on the hold including waiting time. Also, you gave ADT as an added incentive. This was also a nightmare. It took 5 appointments and misstated things after booking them to sell me more. Both services have staff or parts. Hoping my appointment for July 19th happens. The part has been here 3 days after diagnosis.

Dave from Hendricks came out to access my air conditioning unit, he was able to pinpoint the issue right away and explained the issue to me. As soon as it was approved he came out and fixed the issue. He was on time and very knowledgeable. I would absolutely recommend Hendricks.

The technician did an excellent job. They was knowledgeable and knew exactly what to do. They was kind and courteous and cleaned up very well when they finished. I would love to have them to do a job for me anytime. I hope the next time I need something done I can get the same persons.

This was a very good experience. Safa Garage Door was to come on July 11th. I called and they came the next day...on July 4th. They showed up on time, got to work promptly and cleaned up when they finished. It was very hot in the garage too. So far, the door is working very well!

I can’t say that I understand why I keep paying my monthly fee and the ever increasing copay for diagnostic/service fee. Very rarely does Choice actually cover repairs. If the fees hadn’t increased so dramatically, I would feel better. Corporate “inflation”. Potentially use YouTube and local businesses for lower fees to fix yourself.

If my initial experience with Joey is an indication, I will be very happy with Choice Home Warranty. He clearly explained my options, the coverage, and the benefits of the Choice Home warranty. I am happy to have the peace of mind afforded by this coverage. This is the first time I've chosen to have this type of coverage.

I am very skeptical of the whole home warranty deal, and I'm hoping that this company follows through on what I was told tonight. I was told that there are no deductibles on repairs or replacements, only a $75 service call fee. Because I am a disabled veteran and I started the policy on the 4th of July my monthly premium is only going to be $43.75 per month. As I said, if this company follows exactly those terms as they were put to me, this is excellent warranty coverage for my home.

The company for the Attic fan showed up quickly. The Vac system is taking longer. But I'm sure they will show after the 4th. Getting customer service was quick. Everyone was pleasant and professional. Just waiting for the Air condition Service. If they hold to the contract there should be no problems.

This repair call was my first experience with Choice Home Warranty after signing up with them about 4 months earlier, after ending 22 years of warranty service from American Home Shield. The technician Choice selected (L&F Services of Huntsville; David) was prompt, courteous, professional, and thorough. And while the tech was servicing one unit, he noticed an issue with an adjacent second unit, and serviced that unit as well. We are very pleased with the work performed and both units are now operating as expected.

It’s been almost 3 weeks since I’ve had someone come out to address my issue. I’ve had to pay the fee twice and the work order was closed but never resolved. I found this out by looking online because the last plumber said he was waiting on authorization to complete the job but he never heard anything back. So I put in another request and then was told by the system that it could go through because it was the 3rd request for a water issue. So I had to call in to have the agent do it for me and she was telling me that she would handle it for me. I just would have to pay the fee when they arrived and I told her I don’t feel that I have to pay another company a third time for what the second company was just waiting on authorization to finish and fix. I want this resolved quickly because this has gone on too long. I’ve been operating without hot water in the house.

George was a great representative - he made this "usually" complex and confusing sale quite easy...He representative of your company...He made sure that we received the best price...When he first called, I was in the middle of Making and Offer on the house in question. He agreed to call me back in 30 minutes - Which he did - and we completed the process and received a better monthly price and a better lower "per-service-call" fee...Overall, George took great care of us and I would recommend your company based solely upon my experience with your Rep - George...

Each and every person I talked to was either rude or you couldn’t understand them. Kendall was the ONLY one who was polite and actually spoke clear English. I was already hot and irritated because the AC went out (central TX) but she was so polite and understanding. She got it to where I could get my own tech (which I already had one on the way because this was 7/3 and waiting their 24 hours with two elderly disabled people in my home was not an option). However my claim still got denied. Apparently your AC capacitor going out in TX isn’t “normal wear and tear”. I do NOT recommend Choice and I have made sure my realtor knows as well so she can warn all future home buyers looking for a warranty. Paid $1485 for absolutely nothing… VERY UPSET!!

I was worried that I would have to get a new range due to its age and tech could not find the part. Thankfully Choice was able to find the part and have it delivered to my home. All I have to do is call the tech once the part is delivered. Steve, the tech was very professional and knowledgeable. Thanks Choice.

The Person who doing work is fine. I was told that I would get a phone call from you about my claim if it was approved. Never received a call. I saw an email saying my work was complete but no work was done. The guys was waiting on approval. So now I have to wait additional time to have my issue fixed. There is really no communication between customer and you.

My Service was the best. I reported my service was out on Thursday. The company communicated with me letting me know they were located a technician. My technician came on Monday and he was awesome. He came in, replaced the part in like 15 minutes. The old warranty company I was with their technician were horrible

Alpha plus was prompt and efficient… The technician thoroughly diagnosed the issue and resolved it professionally. He also provided me tips on routine maintenance of my water heater. I would recommend them for water heater repair. They are honest and provide expert service. They carefully diagnosed the sensor lockout issue and installed a new sensor, which resolved my issue.

Electrician provided was knowledgeable & performed the necessary repairs in a timely manner. Very professional! However I must report an issue that is a huge issue with your company; it is impossible to get through to a knowledgeable employee to discuss my issues before getting cut off or transferred to another department where the call is dropped. Believe me it doesn’t just happen once but multiple times. There has been a time when your company was closed and customer is referred to online completion of a claim, just not the way a customer for many years or just a new customer should be treated!

Very professional, explained the coverage and how the warranty works. I would have liked the conversation to be louder so as to not have to ask him to repeat so often. He gave me time to discuss this with spouse and returned call as agreed upon. The rep was courteous and respectful, and explained why it was a good idea to purchase the warranty for peace of mind if something should break and need repair or replacement

Garage door was not covered in warranty but was sent a repairman out anyway. Everyone was confused. They performed the repairs needed so I can get my door operating. They were very professional and did some amazing work. Thank you Safa Garage Door. Highly recommend this company to everyone. Great job guys. As far as the warranty company i give them a zero for wasting everyone's time.

The service tech from Goodman HVAC was amazing. Very knowledgeable and friendly and tried many different things, not only to fix the known issue but also to improve system performance. Stayed around to make sure everything working and made sure that I could follow up with him as needed. I would highly recommend Goodman HVAC.

I have had three issues since first deciding on Choice. All three were promptly attended two and repaired without question. When I call the representative makes some inquiries about the nature of the issue and then advises me that a service representative will be contacting me as to their time of arrival which is usually within a day.

Every time someone comes out, the issue is handled even if you have to come back. I’m glad I signed it was Choice warranty. It has really helped me save a lot of money. The companies that deal with are usually very good. Love people they come out. Take good care.

Choice Home Warranty doesn't want to cover any claim. They always seem to have a way out. Had three homes covered by them and going to American Home Shield after a not being covered after having to replace an entire HVAC unit. Receive no followup when they can't find a service provider. The company sucks.

My dryer stopped working and we thought it was the heating element. A Sears technician arrived early in the day as scheduled and promptly diagnosed our problem as a circuit board that would need to be replaced but is no longer made (and the dryer is 18 years old). He spoke to Choice and they agreed to replace the dryer, which means they gave us money towards buying a new one. At first, I opted for the Lowe's gift card but then realized it would take up to 30 days to get to me. I called and they switched it to a check instead which allows me to buy a dryer and know some of the price will be compensated (about 2/3). Not bad for an 18-year-old dryer!

My service tech arrived and got to work solving our problem without having to come back. He was respectful, friendly, and knowledgeable. We couldn't have expected any more for a first call. I am satisfied.

I am pleased dealing with Chantel ** (most helpful), but I feel the resolution to my dying microwave was less than desirable. Instead of replacing my microwave, I am given a e-card voucher to purchase and install myself. The amount is inadequate to cover even half the expense. It is very discouraging to have a company to act in this manner.

Contacted Choice Home Warranty on June 27 and reported my problem with my A/C. It’s July 4th and no one has shown up yet!!! I called three different times and the response was.” We’re trying to find someone to assign your claim to!!! Pitiful and unprofessional. I’m very disappointed in your company after paying for a three-year commitment. I’ve been ripped off!!

He was knowledgeable, quick. He knew what he was doing and it didn’t take long. He was nice & respectful. I didn’t have any problems and he even went beyond to take pictures of the damage that was caused from the source of the problem. He said he would submit it to see if the warranty would cover it.

It was stunning that a company 75 miles south of me accepted the repair. There are MANY companies in my area and not one would accept the job. That tells me very few want to work for CHOICE. Why does CHOICE have so few to no companies in the immediate area of Harford County???

I believed that my warranty would either fix or replace an appliance in my home. I had a previous home warranty with Sears. They replace my high quality dryer with the cheapest on the market. It did not have the features of my old one. Do I switched to Choice. I was told this would not happen. Am appliance with the same features and similar quality would replace an appliance that could not be fixed. Instead, when I was told my washer would not be fixed Choice Home Warranty told me it would not be fixed or replace. I was told they would give me $300. What a horrible experience!!

I spoke with Norvette at 4:00 pm today and she confirmed that I would be getting a reimbursement on some of my cost from the first garage that broke 2 weeks ago. I assume an email will follow that will allow me to submit the invoice as I went into an old email and it did not allow me to attach it. Norvette understood my dilemma and determined that I should be reimbursed a portion of the cost.

Tracey ** was excellent during the discussion of what was covered and how the total home would be covered based on my special needs with a mother-in-law suite. In addition, she was excellent in discussing extended coverage allowing more savings over time. Also, other rating sites gave Choice excellent claim coverage remarks.

I was asked to provide a review and rate my experience with CHW. It is with great satisfaction that I now get to post my dissatisfaction with the process I had to endure for the servie I was promised. On two of the three times I attempted to request service, I was stonewalled, put off with referencing the "Contract You Signed" and forced to wait for days for help. Only with great effort and continued plannning with many questions did I find out I was told things that simply weren't true. OR was told things that simply put my in a revlolving door of waiting. OR told to find my own service people and front the bill myself and hope that I wasn't then facing them not paying the claim for whatever reason you might have found "within the contract".

They have helped us so much! replaced our washing machine, and any time we have called they have had someone out here to help within 24 hours. It's also really easy to get in touch with them as their automated system Is incredibly easy, you don't get stuck having to call back or continue to press ) to speak to representative! We love Choice home warranty.

I talked to Albert and he was very friendly and was able to answer all my questions. He also gave me what I think is a very good deal. The only complaint is that he did not mention that If I cancel in 30 days or after the refund is reduced by a service fee. Not sure how much that is.

The Agent, Shawn, provided a very thorough summary of the home appliance warranty features. He was well versed in what was covered in the various plans that were offered, discussed various discounts based on age, Veteran, teacher or other professions. Facts about the technical staffs providing the services. ROSS

I was pleasantly pleased with the company because I have a six month old grandson who is on a breathing and heart monitor and needs cool air to breathe. I told the person from this company and he rescheduled me for that day, Friday vice Monday which was what he had open. I thank him for accommodating me. The outcome was not very good though because he could not get an answer from Choice Warranty so we had to stay with relatives until the claim is approved, if it's going to be approved. The technician was very professional, friendly and knowledgeable.

The tech came out, evaluated the problem. I received a notice that parts were ordered & installation was set for June 30th. I still have not heard from the service company & cannot reach them by phone. I am not happy that it's taking so long for repair of my appliance,

Temp changers did an awesome job. They were very professional and informative. I appreciate the work that they did. I highly recommend their services to anyone that needs them. Choice home warranty I am glad that I chose you all for my home warranty needs. Thank you you for providing home warranty services for my home. So, far I have only had good experiences at this point.

I took picture of new part which looks very different from original part. No receipt, no part number, no information. Your service provider was nice, but he says that you do not give receipts. I want one. I will give you 5 business days to provide a detailed receipt with part number. If you fail to deliver I will give you a bad review for being unprofessional. What are you trying to hide? Installer could not find complete instructions on install and ground line, etc. SLOPPY SUPPORT.

I am hopeful that my experience with your company will be a good one in the days and hopefully years to come, but I have to be honest, initially, I almost told the representative to forget it because he would not stop trying to sell me more stuff. He was relentless. Then he put on another guy with ADT security, and he was just as bad. I hope your company is a good one, but please knock off the sales pressure--good grief!

I recently made a claim for my AC to be repaired. The turnaround time from when you make a claim and receive service is ridiculously long and inhumane. Be prepared to keep calling for updates. Their policy holds that a claim can sit there 24-48 hours before it is picked up by one of their contractors. Then you have to wait until the contractor calls you to get an actual appointment. Imagine having to wait to get your AC repaired for that extended amount of time in Texas heat weather above 100 degrees Fahrenheit. I waited for 37 hours to get a call back and would have to wait for 2 days for them to actually come in and service my unit. I couldn’t and was forced to call someone else instead. I had to pay out of pocket without being reimbursed. According to them I was not eligible for a refund, since it had not been authorized.

Greg ** was a pleasure to talk with. He did an excellent job explaining things. He was very nice and courteous. He made sure I had all the discounts for the plan that was best for me. If all the employees are like him, I will like working with this company.

We put in the claim for our garage door and the company called us the next day to schedule our appointment. The technician, Kevin, was very good and fixed the problem quickly. He explained everything that he had done and what problems we might encounter in the future. Our garage door has never worked better. I would recommend this company and especially Kevin to anyone who needs their garage door serviced or repaired.

Tracie ** was knowledgeable, helpful, and nice in helping me start with the program. She explained enough for me to get the warranty for two homes. Choice Warranty's program seems to be the right program for my needs at this time.

Been two weeks waiting for someone to call me. I called them every day. Was told to wait. Now they say can’t find a plumber so I called the first one and they are coming out. Now I have to pay for it. What is the use of having this?

I signed up due to my air conditioner going out and received notice that my claim was denied and I further find out I have to wait 30 days to file a claim. That’s crap. If I’m going to start paying for something right now, then I should not have to wait to get someone out to fix my air conditioning system especially when I mentioned that I had the flu and passed out from the heat. Customer service is definitely not what it used to be. I’m just going to cancel and just say screw it, this is how life is and it’s all about the money, not the customer.

Our A/C went out on a Saturday (100 degree), I initiated the claim. Within 3 days a company was out to fix it. Only downfall was timeliness of communication of status. Once the ball started rolling, we had a great service experience. The company that was contacted was excellent all the way around. Thanks Choice Home Warranty and Anytime Heating and Cooling for taking care of us!

Our Gas oven was not always heating up to the set temperature, or sometimes displaying an error code. After reporting the problem to Choice Home Warranty, they arranged for the technician to come on the following day. He arrived on time, was professional, friendly, and replaced a part which fixed the problem. We were very pleased with the speedy and efficient service.

Service was scheduled right away after I called them and told them of my dryer problem of which is the temperature control switch is not working. The customer representative was so nice and very polite.

So happy to have made the decision to sign up for the warranty service with Choice. I recently made my 1st service call, and had an amazing experience. Your dedication to excellence speaks volume. I'm extremely Impressed with the high quality, prompt service and timely delivery. I commend you for the outstanding service.

I appreciate the tech that came out on Saturday. The first tech that came out on Monday was disappointing. Although I had to wait days before service was rendered I am grateful. The second tech explained what was happening with the AC unit and worked his magic...all I can say is, I am very cool now! Thank you!

Our largest HVAC systems kept cutting in and out and would not cool the house. Called Choice and the HVAC tech put in cool coolant of which the system started working correctly and has been cooling the house ever since. Great job by tech. Hopefully Choice will be as responsive in sending out great techs in the future.

United Appliance Repair sent a wonderful repair technician. I was concerned because I had lunch guests coming. He found the problem, fixed it and was in and out in 15 minutes flat well before my guests arrived. The repair was great, quick and completed on time.

The tech showed up at the scheduled time. He told me within minutes he knew what the issue was but was worried he wouldn’t be able to get the part because places were closed on Saturday. He was able to quickly locate the part. With all those obstacles he had my ac up and running very quickly.

I was reluctant to purchasing a home warranty and did a survey. Most people highly recommend Choice warranty. I decided to purchase a policy. Fast forward 3 months. Hot water heater cracked and as soon as I called a technician was at my house within 2 days…took 2 days to approve. Very pleased.

I have not been pleased with this service since I got it. I bought the spa after explaining to the guy exactly what I had. He audited me. It would be covered. When the heater went out they told me it wasn’t covered. Next my furnace started acting up. They sent someone out that replaced a part but that caused something else to go out. The tech Warned me that it may not work right until the other part is replaced. Choice is now saying it’s not normal wear and tear. My furnace is over 25 years old.

Best technician y'all have sent out by far. I wish all a/c to go through him. Amazing service. Great attitude. Was very knowledgeable about his field of work. Very hard working and willing to work with you time-wise. Will recommend his service to all I can. Overall very satisfied with my service.

Easy to put in the work order. I wish we had better communication with the service people that did the service. Left a couple of messages and text to the company with no response. The service was completed professionally and respectfully. I was pleased with the completion of the service.

Before we made the claim, we tried solving it ourselves, but we are glad we did, because without the great knowledge of the electrician we could never done it. He found the issue and solve in a swift manner. Great service, we are very pleased and grateful to have Choice Home Warranty.

We called about a ceiling fan. The tech came out and replaced a 52" five blade fan with a 40" four blade fan. When we complained, the tech said, "That's all I've got." We called Choice to complain and have them rectify it and they said "Read your contract" over and over again. They said we accepted it so it's our fault. We didn't accept it, what were we to do, have him take it down and be left with nothing? So now we are former Choice customers and happily with one of their competitors.

The tech was great but the process was frustrating. We could never talk to a person and had to reschedule twice due to sick calls - this resulted in us having to take 3 days off for the 8am-5pm window that got canceled halfway through the day. We have made this comment and still have not received a response about this concern. We have also tried to talk to someone about the warranty that we have on another house and we have gotten no response.

I am pleased with the response choice provided for my failed AC repair. The approval process for the spare parts was quick enough to make the repairs before the summer heat got stronger. There were some delays from the technician side to get the parts; but I feel, Choice did their part in accelerating the process. Overall, I’m happy with the service I got. :)

Icemaker not repaired. Technician said low water pressure was the problem. Technician was hard to understand and translate. Thought he would install new icemaker but that was not mentioned. Sold me a cap he said I needed but just seemed to be cosmetic. Mentioned a heater was needed to loosen ice. Seems this should be part of the icemaker.

My sales representative from your company is Jascha **. This young man knew exactly what I wanted. He was very polite, informative, and courteous to me. I am very pleased to do business with you because of Mr. **. You are very fortunate to have him. Your Home Warranty fit my purposes to a "T", my only wish is I could have used you when I bought my home. Thank you. KD **

I’m pleased with the service and feel more on top of any situation. The person to whom I talk to you on the phone unfortunately I did not get their name my mistake that understanding and apt to quickly explain anything that I had questions about. Patiently explained the services and the items this plan covered.

The moment I was looking for a quote, I received a call from the salesman Mohamed who was very friendly & clearly has put every effort to accommodate my request. He kept sharing his knowledge until we managed to close the deal. I look forward to working with Choice Home Warranty.

Nelson, the technician was excellent but the one issue that I had is that we had to wait 5 days before any service was provided. My wife has a disability and the heat was very difficult for her to deal with. The temperature in the home was nearly 80 degrees which made it very unpleasant.

Called Choice Home Warranty. Reported our Problem. Received email from them with steps to take for having a Qualified Technician come out to our home the next morning. Said they were looking for a Qualified Tech. Next day another email stating I could obtain a Tech. ourselfs which we did. The Company came out that same afternoon. Repaired the unit. Was Terrible for us to go near TWO Days without the A/C. We made it and are so Thankful that all is back to normal now. CM

Well, so far I rate a 10, but, I need to hear from someone about what to do about my Microwave getting replaced since it can't be repaired. Technician was Awesome, very knowledgeable. Haven't heard from anyone since he left though.

The technician was very knowledgeable and in less than an hour the door was working properly. However less than 2 hrs later it was doing the same thing it had been doing before he fixed. We are going on vacation and I need this door fixed. Please have someone come out ASAP so I can go on vacation and be at peace.

AC went out about 2am. Did a claim online, woke up with a email about a appointment. AC repair guys came quick. Job don’t even take a hour. I didn’t have to suffer the heat too long. First time making a claim. Been having this service over a year. Very satisfied.

This contractor was good. He came, thought he fixed the leak, but when I discovered it still leaked, he was out the next day and was able to fix. It took Choice Home Warranty sucks! Took them almost a month to find this plumbing company. I have been waiting almost 6 weeks for an air conditioner company to come fix my air!

The technician was fast, reliable and courteous. I would recommend to family and friends who need a quality service to help out with their heating and ac. My house is now comfortable and back to a great place for me and my family to stay. Thank you for providing such quality work for me and my family.

John ** was awesome. He did a Great job. He was Dedicated to finding and correcting the problem. He Goes above and beyond any hvac tech I previously used. I highly recommend him and will definitely use him again. Best vendor Choice has ever assigned. Air Tillery is a winner. Thank you for stepping up and improving your vendors.

Joseph arrived promptly, and determined the problem. He drove to get the part needed, which was 20 mins away and returned quickly. He installed the new part quickly and cleaned up afterwards. He gave me advice on the age and how best to use the appliance. He was knowledgeable, skilled, respectful, and worked quickly.

Not happy with Choice Home Warranty. The worker who came out was very nice, but also late. If your Warranty doesn't cover most anything that has to do with your garage door, then why do you even put that it's covered when its clearly not. They are good to cover small things but nothing major. So I get to pay the 900.00 dollars along with my service charge out of my own pocket. Probably won't renew.

I didn’t realize they send out an electrician first to access if the situation is covered , then the electrician notifies Choice of their discovery/findings then Chase decided if it’s covered , then the electrician will come back and either charge me (if the issue wasn’t covered) or not charge me if it is covered . I guess it’ll resolve itself eventually …

I have been calling to find out how long we wait for a part for my washer (it’s been since the first week of June) before another option is presented. Motor is on backorder with no ETA and everyone I get in the phone reads a script and ignores my question. How long do we wait? I have no washing machine.. I’ve had a few claims in the past and never had this kind of experience.

The service was awesome! I will continue to stay with Choice Warranty. Justin was a great contractor.. He had to come out 3 times but he got it fixed .. I was very pleased.. Thank you so much for using Olympic Air Conditioning. So thank you again For a great service.Thank you. Thank you ..Thank you

My light fan and outlet all went out, called Choice and received immediate response they were getting a repair person. The next day they informed me they could not get anyone free, I should find an electrician and they will pay, minus my deduction. Next found one and the repair made. Same thing happen last year when our air went out, only they found one and everything repaired the next day. This company is great and I would recommend it to everyone. Forgot another incident where an electrician was needed, another fast fix and he had to walk all over the house to find the fault. If CHW will release the invoices I do not mind. They have proof this information is correct.

I was very pleased with my experience. The technician that was sent out was very friendly and knowledgeable. He didn't prolong the work. I appreciate that. He was very honest and not trying to get over on customer. He cleaned up behind himself and explained in detail what was wrong

His name was Boris. He was on time. He was very knowledgeable, professional, & friendly. He was efficient & fast. But Choice home warranty has denied my claim. I’m very upset have have their best plan & I know it is covered. It is for water pressure regulator. It’s on my property within the warranty parameters.

Adrian ** helped me sign up. He is most helpful, courteous and gracious. He obviously likes what he is doing and is good at it. He encouraged me to call him for an assistance I might require. He also requested I refer any friends and family to him. He offered an additional month of service for each referral.

The first tech that was scheduled did not have a contractor license. Then had to wait another week to get another tech here. James was the tech the second time and was very nice. He diagnosed the problem right away and repaired it. The air conditioner is working fine now in time for the 90 degree weather.

I put a pool claim in and didn’t get anyone to my house for 58 days. I called everyday and they keep telling me they are working on it. Finally got someone to look at it and the company denied my claim even though the pool guy said another part needed to be fixed because they waited so long to fix it. I also heard that they denied 90% of their pool claims.

We had a few problems in the first year with Choice Home Warranty. All were remedied...thank you! Your customer care agent LaTasha is the BEST! Not only did I renew my policies with her but I added another. She really knows what she's talking about. Thank You Tasha W. for your kindness and knowledge of your competitor. I wish more companies had such competent employees!!

Toilet stoppage, they were in and out in less than 10 minutes. Very friendly and professional. The first plumber that came, declined the job, so CHW sent another Plumbing service and they were wonderful.

Awful experience. Nothing is covered, and they still send someone out to your house knowing the item isn’t covered so they can charge you more money on top of you’re already paying. Once our warranty is up, we will definitely not renew. I can’t recall a positive experience with your company.

Excellent job! The Triple Crown Maintenance plumber phoned ahead to let us know he was on his way. He arrived within the time frame, determined what was causing the clog, and cleared the clog in the sink. He was very personable and he did not waste any time. I would highly recommend him to my friends and neighbors.

Choice Home Warranty is TRASH! My dryer was been out sense May and my claim has been reassigned 5 times. I've spoken to several service reps and my claims just keeps getting reassigned. This is ridiculous! One of the worse parts about this situation is that they schedule my appointments before calling me to confirm if that time is good for me. I’m about fed up with Choice Home Warranty.

Carla was very knowledgeable and helpful, answered all of my questions and concerns. She offered me a 3-year plan but I was not interested in it. I feel better having a Choice Home Warranty so that I can have peace of mind. Hopefully I won’t ever have to use my coverage.

I received a call from Choice Home Warranty today and it was by far a very good experience. I was treated today like I as a consumer really mattered. I was offered a better price from what was previously offered and a promise for better service from my current home warranty. I would highly recommend Choice Home Warranty to anyone. Thank you for reaching out to me today. You calling me was a God send for what I was experiencing from my other servicer.

Contact with Choice was easy and they promptly replied with an email. I was able to quickly see the status of my claim and track my claim. Easy to do business with this organization. This being a holiday weekend, we will just wait and see if/when service provider schedules a visit.

Issues not resolved, excuses have been given for the same. Generally responsive till when there is heavy lifting, the excuses come to avoid doing the right thing which may be expensive. Please improve on your generally good responses. Please repair hvac or replace. Please call at **. Please the tenant has a young child and we have had to install temporary AC unit till repairs done.