Choice Home Warranty Reviews

The experience from the claim initiation through the repair process was seamless and efficient. The online filing process was quick and the repair company responded within 24 hours. He repaired my dryer in record time and was very courteous and knowledgeable. The process was as described when I enrolled with Choice. I was very pleased!

A pool inspection found the salt cell and panel are not working. I contacted CHW and discussed a claim. They said I would receive an Email with details about when the CHW technician would be out to inspect the salt cell and panel

I am happy that I spoked with GRIG SEALS REP. He was a good help and I do recommend it for anyone. they have a good rate and a reading on Consumer Report and on Yelp as well and also they have website app that you can submit work order on it ...Good gob Choice

I’ve only had one other claim in the past. My garbage disposal went out and I received an immediate call back and appointment for service. This time I received an email stating I was contacted, but no one answered. Employee #**. I responded back my phone did not ring. The employee emailed back a voicemail was left which wasn’t on my phone.

Choice promptly scheduled a co. To check out the system. Approved the replacement. But the fine print! I have to pay for some parts. But I only have to pay about 1/2 of the total amount. Still it helps so very much. Thanks.

Definitely worth the money. It was a little bit of a fight to get everything covered but in the end it still saved us a bunch. The first tech that was assigned was Awful! After we requested a new company with CHW the new assigned company tech came out and did the job in record timing.

Had to find my own technician as Choice home warranty did not find anyone in a timely manner. It is a hassle to get anyone to fill out the forms before they begin work for approval. Better response times for choice warranty finding someone to do the work needs to improve. That's why I pay for the warranty.

I have had several instances where Choice have sent unqualified technicians to do major service repairs! As a result major repairs have been denied solely based on technician words, although submitted pictures tell a different story! Many of the technicians have very bad ratings in the city and when they see the job is too much to handle tell choice exactly what they want to hear to give them a reason to deny the claim!! They have been dishonorable in good customer service at a time when the repair was crucial to the homeowner! Going through their resolution department is a joke, as their minds are already made up to continue with the denial. Think twice before they are chosen. This company do not use all quality repair companies, especially when it's major like heating and air and plumbing!! We put our trust in a company who clearly do not care about their customers!!

It took almost a week to get them out to look at our refrigerator to see what the problem is. And now it’s going to take over a week to get the part and for them to put the part in. This is not acceptable! It’s our refrigerator, we had to throw away food and the price of food these days that really hurts! We have to buy ice for our coolers. I believe there should be more than one service group that can work on our broken-down appliances!

The guy diagnosed the problem with my lights but did not fix the problem because he had to report to you first. That was 3 days ago and I still don't have any bathroom lights. Why couldn't he fix it when he was here? It's not his fault. He had to wait for the ok from you. Crazy!

Extremely knowledgeable and patient representative, kindness beyond usual customer service people!! Explained everything in detail and made sure I understood. Would definitely recommend Choice to friends and family who are interested in a home warranty program. We switched a year ago from 20+ years with AHS and are completely satisfied.

I have started to appeal a claim. I have been unable to get in contact with my Case Manager. I was told I could set up an online appointment. The earliest online appointment is 10 days out. That is unacceptable..., especially for issues that prompt a home warranty call. It has been a week and I still have not heard from the case Manager despite repeated attempts to contact.

I subscribed to Choice almost 2 years ago, paid premium in full and have never used my benefits. I finally use it and get directed to call manufacturer. I wasn't very happy about that. So I pay for a service that doesn't work for me again. I pray I don't have to call again.

A/C unit needed at least 3 lbs of freon for the last 3 years when spring maintenance was performed. Tech inspected main coil and condenser to discover leaks. Recommend replacing A/C - heat pump dual system. Very pleased with his professionalism and knowledge.

Looked to have A/C checked out. Filed a claim. I screwed up a date and case manager fixed the administrative issue right away. Good. Then to schedule a technician. CHW did and I waited all day Saturday with a no show, no-call, no response. Same on Monday. CHW then got a new CHW technician. They were great. They did a thorough inspection of the A/C, reported back and then CHW denied claim based on information I have no idea where they got (reason for denial was not part of technician report)!! Trying to get case appealed but CHW website and process flow flawed. Case manager has not responded. Case has been closed. Technicians trying to figure out CHW's incorrect information. Until/If CHW contacts me to resolve and explain their flawed reasoning, this can only be considered a awful experience.

Very prompt! Identified himself when I answered the door. Uniform had co name on it. Explained everything in detail. Polite and respectful of my property. Informed me of the process with the warranty company. Showed me what was wrong with the unit and put parts back together. Had another rec with me. I was impressed with the service I received. Would do business with him again fl.

He repaired my dryer, and he even had the belt it needed on his truck already. It was repaired in a short time. The repairman was very courteous. I think this covers my experience with your service pretty well. Thank you.

My Ice dispenser quit working and Choice Home warranty got someone out within a couple days. It was repaired quickly! The repairman explained what was wrong, very courteous and mindful of his work and was done in about 15 minutes! Thank You!

My sister said the service man was professional-- he arrived on time. He can in to see what the problem was and fixed the toilet within 20 minutes. Choice warranty saved me a bundle--it would have costed about $250.00 if I did not have the home warranty.

Had a technician out in less than two days. He quickly remedied the problem with my Samsung dryer and my appliance is as good as new. The technician was very polite and courteous. CHW was very efficient in locating the repair service and I could not be more pleased.

Very positive experience. They checked areas of concern. Only concern was language barrier. I did not know what is happening next or the problems. Said they have to get permission to work on air conditioning and would be back later that day or the next day.

The first technician does not have a contract with Choice and stated that I was 10 or 11 client that had been dispatched to them. Then I called Choice which I was given another technician a week later. I have asthma and an over a week without air conditioner is very serious. The 2nd technician did not show or call on the day he was supposed to. I called the technician and he showed up a day late and hours after he stated.

We have nothing but high marks for Choice Home Warranty. We have used now for over a year. We have had 4 appliances that required services. All were done within minimal wait time and with quality repairmen. Costs were as advertised. Savings are real!

The tech was prompt and professional. I was contacted by text that he was on his way and he arrived at exactly 8am as I was his first appointment. He had the part ordered and it was shipped the next day. Excellent service!

I felt like my issue was definitely not an emergency for Choice warranty. I explained several times my hot water heater leaked water throughout my basement and still was blown off numerous times. My family had to go without hot water for 8 days. I would never recommend Choice warranty to anyone. They do not care about the customer.

After determining replacement was needed, the method of pay is not good. Issuing EGIFT CARDS for just one place and THEN taking up to 30 days to get them is NOT good. You need to come up with something better than this or, at least, make payout quicker. My washing machine is out and I can't replace it until I get my EGIFT CARDS so if I need to do laundry I'm stuck having to go to the laundromat!! THIS is not acceptable!! Otherwise everything was GREAT!!

I had reservations about purchasing a home warranty but when I spoke to Francis he was extremely knowledgeable, patient, answered all my questions and explained everything to me in detail. I'm now confident that I made the right decision to purchase my home warranty with Choice Home Warranty.

No one has come out for my claim. I need to speak with someone soon. The company canceled on me. I need help. It is was in the house. The unit runs all day long. It never gets really cool upstairs and it is tepid downstairs.

Had an appointment for today 6/9/22 from 1-5 pm. I waited all afternoon and no one showed up. Is this the kind of service I'm paying for? I need my washer fixed now. It is full of water and it's starting to smell.

Choice Home Warranty is awesome with the time it takes once I put a claim in to where they accepted it. The contractors have been great so far. I’ve been pleased with everything.

I got right through to somebody who could help me, and she got the claim filed very quickly. The tech is coming tomorrow, so hopefully the ice maker will be working soon, unless a part has to be ordered and then it could be a little longer. .

Had a very positive experience with Mr. Jeff ** who was very professional and friendly making it a very easy decision for me to choose Choice Home Warranty after shopping around. I will always be happy to refer Choice Home Warranty to my friends and family.

I have always had a good experience with repairs from this warranty. They were able to repair a small leak quickly. Haven't had an issue since. That was months ago. So very happy with my decision to buy this warranty product.

The customer service team will place you on long holds and hang up. They promised to waive a service call fee and still charged me. When I tried to speak with a supervisor they hung up on me twice and never returned my call.

Was time for a new Home Warranty and just switched to CHW. Total protection plan with unbelievable rates locked in for next 6 years. Current providers rates were of course going up, so nice to get a lower price going for longer term with rate lock. Great customer service, knowledgeable and friendly.

So far have had several claims in my new property, most recently the garage door being reprogrammed it took less than 5 min and the service call was 66$. I was a bit surprised they wouldn't advise such a simple fix instead of a call.

The technician was fine but I don’t like the reason given for denying repair. No one looked any ductwork. My unit is not working. I need that repaired. I am not happy with the review of my claim. I would like to hear from someone as soon as possible.

Just enrolled. The initial sign up procedure was quick and easy. Haven't placed any service calls yet. The discount rate and monthly payment method is very convenient for me. I was very pleased with the entire transaction wand the customer service representative.

CHW sent over two plumbers from two different companies with solid reputations. Both plumbers were highly professional, efficient and were able identify the problems and fix them without any issues. I have total trust in CHW and whoever they contract out their services to, I have never had a problem or issues with the technicians who they send. CHW doesn't try to cut corners by contracting out their work to questionable service companies.

I was referred to Choice Home Warranty by my Core Ohio Realtor Larry. He highly recommended me to your company. I spoke with your customer service representative who was professional. He presented different types of plans that best fit my need.

The Submission Process was easy. However, I was not happy that I was notified by email. I don't check my email often enough. I prefer to be called. I'm just happy that I was home and checked my email before the repairman arrived.

I have bad service from CHW insurance company when I need service for my air conditioning system they are not covered. And let me pay the whole amount of money from my pocket. I will not recommend for this company for anyone. Please don’t believe what they told you. Even you call them they don’t answer the phone. Please think again. Don’t sign up.

I'm sincerely grateful that every experience has been timely, efficient, and has exceeded my expectations. I have a large household of six children. I SEVERELY need working appliances and bathrooms. When I've called to make a claim every technician, customer service rep, and company has provide me with top notch service. Thank you Choice Home Warranty.

Representative was very polite and professional. Explained Choice warranty in detail. Answered all my questions thoroughly, and when I had a question he returned my email with a phone call within minutes. Excellent representative of the company. I would recommend a friend.

Your rep was clear about your plan. He made the signing up very easy to understand. He explained what Choice home warranty offered and outlined various different options and costs involved. My questions or concerns were addressed and answered.

Warranty. The gentleman that helped me was very courteous. Answered all my questions. They got me a bit the best deal. After hung up call my girlFriend and told her call Home warranty company. I will also call my daughter and tell her call your company and see if can help her.

They won’t replace my sump pump with something of equal value to what I already had. They’re being very cheap and I have to pay more because of it. I won’t be renewing my home warranty with Choice Home Warranty.

We called in the claim on Memorial Day May 30 and we were told next day that we had a service appointment on Friday June 3 (4 days later) for between 2 and 8 pm. We had no air conditioning that entire week. No one showed up on Friday. So we called the technician the following Monday morning and learned that the "dispatch" had not been sent to them by Choice Home Warranty. We had to call the warranty company again and ask them to send the "dispatch". They apparently did, and a technician was at our house by 2:00 pm that day. He located and fixed the problem and we have A/C. Home Warranty should verify that a dispatch has been received by their technician of choice. We had no A/C for 8 days.

Rob was excellent in describing the coverage and plans. Price was good as well as cost for service calls. Also the timeframe for service response is very good. We will recommend to other family members. Choice has excellent rating so we expect excellent service with professional service personnel.

Had to get locks changed new home. Great service. Informed when service was to occur with the time and date. Arrived on time and was great to work with. Changed keys and rekeyed locks in timely manner. Answered questions had and all work was complete in timely manner.

Entered request online and within 24 hours an appointment was scheduled for the next day. Unfortunately it was then rescheduled for a day later. Since the weather was a bit cooler, this did not cause me a problem. I am awaiting the technician's arrival tomorrow.

We input a work order online but made a mistake. Confirmation emails provided us with a phone number, which we called and were able to correct the mistake with help from a friendly representative. The process was relatively quick and easy.

We received excellent service. The technician called on the way to our home to verify our availability and give us an estimated time of arrival. He had everything needed to make the repair with him and he had the problem resolved very quickly.

So far I'm very disappointed. I had American Home Shield for 20 yrs and recently switched to Choice Home Warranty. I filed a claim last Sunday and it's now Thursday and I still haven't been helped. A man called me on Monday and I have returned his phone call multiple times and still nothing. AHS used to take 4-6 weeks to fix something. That's why I cancelled with them. Looks like Choice Home Warranty isn't going to be any better.

They've treated me great. Whenever I called, they've come out there quickly and they've resolved every issue.

We recently had a plumbing issue and Choice Home Warranty took immediate action and sent us an experienced plumber the following day. The plumber did the needful and the problem was resolved in one visit. We will definitely recommend Choice Home Warranty to our friends and family.

Appointments was made very quickly and technician was on time and very informative and polite! The 65 dollar service fee was reasonable and easily done by cash or credit cards! Had we not had Choice Home Warranty the cost would have been overwhelming! We would definitely recommend to other homeowners we know!

Our 1st appointment was SUPPOSED to be today. No one came or called. Late afternoon we get a text stating our appointment is changed to the 13th! It's ok that the appointment is delayed for the stove, but NOT FOR THE FRIDGE! Stuff is going bad very fast. Not a great way to treat a customer on their very first service call.

I immediately called when my floor was covered in water. I was hung up on twice before submitting online request. The downside it took a full 7 days to have someone come look at it. The repairman was courteous, knowledgeable and was able to replace the entire ice maker.

Quick appointment and service was received and the tech who arrived was very knowledgeable about our 35+ year old unit, what had malfunctioned, and what needed to be done. He answered all our questions very clearly. I would recommend using CHW to friends who are thinking about a home warranty plan. Thank you for contracting with Quantum Mechanical for this service.

I have looking for a reasonable rate because my husband is a retired veteran. The price and military discount caught my eyes along with the customer service. Online service was made easy today. Customer service was pleasant, very informative and helpful.

In the last year we have attempted to use our warranty to repair five appliances/systems. The first one was dealt with our A/C. They found a repairman and the problem was solved. So far, so good. Next we had an issue with the dryer. Same deal, it was repaired (after about 3 weeks), nobody to blame here. Then we had a problem with our fridge. Here's where things go sideways. Choice sent out a repairman, after two weeks with no refrigerator. The repair guy took about 2 minutes and advised me that he couldn't fix it then left after I paid $65.00. Choice told me that I was authorized to find my own repairperson which I did in about an hour and had him over the next day. Choice then, was going to reimburse me for the 65.00 and for the repair, which I had to pay for upfront.

I had a lightning strike at my house resulting in several electronics no longer working. I called Choice Warranty and told them about the lightning strike, and they sent an electrician out to look at my issues, which cost me a co-pay of $65. Then, Choice denied my claim because electrical surges are not covered under the policy. If they knew they were not going to honor a claim for a lightning strike, what was the purpose in sending a vendor out? They wasted my money and time intentionally.

The resolution from service call said system needs to be replaced back in March. They denied that solution and asked a second opinion. Since then I've spent over 1k out of pocket trying to repair the system because everything was denied to only have it finally approved 4 technicians and 1k later. I'm beyond disappointed and I have spent over 10 years of countless hours fighting claims. Never again will I be in this predicament. It is now 93 degrees and June in Houston, TX in a house who could have had the AC replaced in March before temperatures rose if they weren't so cheap and quick to avoid honoring the contract and replacing systems when they need to be.

Big delay in response. No call. No email. Then predictably nobody showed. Two days later someone did come but predictably Choice did not pay for leaking pipe. When pipes age they rust but you don’t pay. Does that make sense for home warranty? Choice should be called No Choice But To Pay. Of course I have not heard from the appeal process either.

Simon was especially helpful on the phone and provided a special discount that didn't show on the website. I had the policy in less than 5 minutes! Good value for price. I am a Real Estate Agent and plan to continue using your company in the future. Thanks.

I started a policy with Choice Home Warranty last summer. Seemed like a great company with fair rates. I have never called in a claim. The rep who signed me up told me that by choosing the month-to-month plan I would need to call and renew annually. I had tried to call several times but wait times were lengthy so I submitted an online contact request. I was called immediately but the rep only wanted to discuss additional options. When I told him I really just needed to stick with my current options he hung up. When I emailed customer service about the interaction and to inquire if this man actually renewed my policy, they simply stated they were sorry for the experience. I prompted again about policy renewal. They told me "no renewal has been applied". That was it. No explanation at all. They clearly do not care about customers and do not need any more, so if you need a home warranty company, I would highly recommend going elsewhere.

We purchased a 5 year old home 6 months ago & discovered the air conditioning unit was not blowing cold air. The pipes had frozen. The technician that Choice Warranty sent to inspect the unit discovered it was leaking freon. Instead of repairing the leak, Choice Warranty only approved to have freon added to the system. We assume since the leak was not repaired, it will continue to leak and cause another system freeze.

Service was good, but they have to order parts. I waited a week and now I have to wait another week. That I am not too happy with. I hope if any other problems I have I will get faster service. Thank you.

I called you all today to get plan. I was just completing my info online with I got call from a rep. I did not care for his pushy insistent way so I told him I would call in myself at a later time. He said, "Why, do you not have money on the credit cart?" Did not care for his tactlessness. I called back in, bought a plan with a rep who was more decent.

My microwave was only 2 years old. Very disappointed that you would not approve the repair. The money compensation was not enough for me to pay to have the microwave repaired or to buy a new microwave. I do not feel the home warranty is worth having.

The young man who called me was great. Super knowledgeable of the product, and took the time to explain if I had questions. So ya…Abe is your guy. He’s excellent. Now I’m fortunate enough to have him as my personal account manager.

Technician was great. Did a good job, we couldn't be happier. The only problem we had was the fact that he called on his cell phone which only said his name with an out of area telephone number. We do not answer calls from people we don't know. Their phones should reflect the company name.

Excellent, professional, plus timely response and service when at 95 degrees heat the AC stops working! AC was repaired and I was able to be home having 74 degrees inside vs the 93-93 degrees I had to endure previously. Had a great sleep last night!

Our tech was great. Addressed the problems, and quickly dealt with them. Highly recommend. We had a previous company out to fix our refrigerator, and they couldn’t fix it. This time it was fixed right and works great. Can’t ask for more.

Monday 6, I placed two claims online. After day two I called CHW and spoke with John. Who informed me that my claim for whatever reason did not go through? Long story short. John put the claims in for me and had it posted as an email to me within 5 minutes or less. I would like to say thanks to your firm for having a contact person whom it was a delight to do business with, thank you.

A bit annoyed that my kitchen ceiling leak was because the tub insert replaced several months ago needed to be caulked. Choice does not cover caulking, but I wasn't advised in the earlier repair for the need to caulk - since the old items were not caulked. This sheetrock repair will have to be handled with another $85 service call after I do the caulking. CS is good, though. The tech that came was fine.

My claim was denied because "broken fixture" is not covered. You should probably get more detail around the circumstance because my fixture is literally hanging from the wall by the electrical wires, which is clearly a safety issue and should be covered. Also, broken fixture is part of your dropdown choices when submitting a claim. If you don't cover it, why is it an option?

Great technician. Knowledgeable. I do not know what happened with the report submission but I'm not happy with the service thus far by Choice. I am hoping for resolution sooner than later as we have been without a refrigerator for 4 plus weeks now.

The plumber was on time as he said he would. Was very courteous and knew what he was doing, quick and efficient. The Air Condition tech was likewise and fixed the system even better than it was the first time.

The garage guys were very polite and professional. They fixed our garage in no time. The spring was broken and some other issues too. The customer service agent was very knowledgeable. I will recommend Choice Home Warranty to my friends and family. Highly recommended.

Choice Warranty tries, but the service people that come out are not always the best. I have been having problems with this appliance for almost three years. Servicemen have been coming out but this is the first one to actually move it to check for the problem.

Excellent service. Called the day before to confirm appt. He called before arriving to give me a time of when he would be there. He took care of the problem quickly and efficiently! Everything was cleaned up afterwards, as if he was never there. I would highly recommend using him for service again!

The service was very professional and was finished on time as promised. I would recommend the Warranty program and/or the contractor to anyone that owns their own property. The service people explains the problem and it would to fix it as well as prevent a recurrence in the future,

Technician knew exactly how to fix it. He came on time, was very knowledgeable and courteous. Took him a very short time to repair the problem. Cleaned the area he was working on and left. I would highly recommend this company for all future repairs.

Marcos did a great job. Showed up on time, answered all my questions to my satisfaction. Very professional and certainly knew his job very well. Came prepared. Would definitely use Choice Home Warranty again. They were really fast in sending out an assigned qualified electrician.

My fee went from $65 to $85 in one year, why? I have sent you a good customer (Mary **) and this is my reward?? Thanks. Is there any kind of veteran's discount? I’m on a fixed income and I don’t want to change Warranty companies but the service fee is too high, can you help in some way??

The service provider, No. 1 Plumbing, was knowledgeable, cordial and professional. Other than a delay for parts, ordered through the brand manufacturer, the expedience of the completed repair was reasonable. More importantly, the providers maintained good communication with me throughout the process to keep me advised of the status of repairs and scheduled visits. No. 1 Plumbing was a good service company. Thank you-- MKH

The technician was very respectful and made the repairs to my stove very quickly. I would definitely recommend Sears and Choice Warranty to my friends and family. Thank you very much for your prompt service. My grandson thanks you as well. He couldn't wait for me to make him brownies after the oven was repaired.

Salesperson was very helpful. With the rising cost of repairs I decided to add a warranty on my own home. I have not needed to use the service yet but unexpected expenses are not welcome at this time. Fingers crossed I won't need to use the warranty.

The technician was polite, knowledgeable and efficient. He targeted the problem quickly and accurately. After contacting the warranty company with his assessment and obtaining approval, the technician ordered the needed part and set up a follow-up appointment to complete the service.

AXT Air and Appliances responded. Called quickly. Scheduled within the hour and arrived timely. Problem was not directly obvious. Took the time to diagnose, repair and left unit working efficiently. Courteous and professional, he definitely knew what he was doing. I would certainly recommend them.

Nick was very professional. Great job done. Very pleased. He was very thorough with explaining the process. Answered questions. He was neat. He was very patient. He was very knowledgeable. The job was completed in a timely manner.. Thanks again.

Technicians were great. Choice Warranty were deceptive as to what was covered under plumbing. I had a leak by my water softener and they said it wasn’t covered. Before it was even assessed the representative said it would not be covered.

Thanks for the great and fast service on my garage door springs. The service man was fast and polite, he arrived at the stated time and was very professional. I didn't like your phone call in system, maybe it's just me. Anyway thanks for the great repair.

It took a process to speak with someone but after getting a live person, it was good! I suggest getting to a live person sooner, that will make it easier. I’m glad I received my appointment within several hours from placing the claim.

Came out diagnostic entire system. Had good equipment to do job and get readings. Let me know that the repairs conducted before him were missing things that they should have done. Very know and professional. Would love for this company to work on my unit when or if I have another problem.

The electrical breaker for my master bedroom was continuously tripping, shutting off power to my bedroom. The breaker to my dishwasher tripped once as well. Triangle Services quickly diagnosed the problem and then left to get new breakers and service other customers. However, the gentleman CAME BACK at 8:30 PM to replace the breakers and fix the problem! I HIGHLY recommend Triangle Services for any electrical repairs in the Northern Virginia area. Much thanks to Home Choice for choosing such an excellent electrician as well.

I was pleasantly surprised with how fast my situation was resolved. Though there was no action taken once the technician made it to my house. But it wasn't from a lack of effort. CHW a was fast and efficient in bring something out to look at my concern and I truly appreciate that.

Fridge came up with an error code. Emailed a claim. Repairman came the following Saturday. They said parts are obsolete. They called Choice and they were closed. Now nothing is getting fixed because they are waiting on the report. This is very disappointing. This actually happen the last time I used choice. The service works but they hold on to their money as long as they can. You need to be persistent to keep their staff on task. They tend to write vague emails and will never respond until you do.

Very pleased with timely response time to get someone to this location, not sure whether freezing issue been resolved, monitoring to see if things getting resolved. House is not as comfortable before this issue, try different things, technician said they would come back for further review.

He was very friendly and knowledgeable and explained what needed to be fixed and that an appointment would be setup and that he would be back to fix the refrigerator. He will be back on June 14, 2022. We have already received the part that he had ordered for the refrigerator....

Choice Home Warranty want to get your own repairman & don’t reimburse you. Then they send a repairman & won’t pay the repairman. The repairman states what needs to be repaired & Choice Home warranty says it’s not covered. I have paid two different repairmen out of my pocket.

Our system was leaking. We called and someone was out the following day. He showed up early (as we'd requested) and knew exactly what was wrong, and fixed it on the spot. We were moments away from having a flood in our attic. THANKS CHW!

Agent was helpful and very informative. He helped me and explained benefits that are included in my policies. Sent me copies and was able to look over them. Said if I needed any further information it would be available to me.

It was a great experience until I felt like I was being pushed to sign for multiple years at once. It left me Questioning if it was the right choice to sign up for just one year after that. Hoping to have a good experience here with Choice.

Your administrative side is below expectations. We have a policy with you to take care of unanticipated events in our home. There was no sense of urgency. When I called all I got were “We are sorry”…. I just wanted solutions. When called about the second claim because the leak affected our electricity, two days later and not one call or follow through for an electrician. I was told to find an electrician and I would be reimbursed! We’ve only lived in Az one year. Fortunately my home owner adjuster is getting an electrician involved. The good thing is the Ecodry company. Anytime plumbing is ok. We will see about Pink Reconstruction.

Within a couple of hours making a claim I was scheduled for an appointment! Very fast service! Very easy to submit this online and no need to call it in! I live my home warranty and this is the third time I have had to use it!

I have used Choice in the past for my home warranty and knew I had to come back for my new home. It’s been 5 years since I have last dealt with them and am happy to say customer service is even better today than it was then.

Technician was prompt, very knowledgeable, efficient, pleasant, professional. He was very easy to deal with. Choice home warranty employee very helpful and professional. She was easy to deal with and solved my issue. It was easy to reach her by phone on my first try.

I had an appliance problem. The technician that was dispatched to my home was David **. He was very knowledgeable and knew exactly what he was doing. He was very professional and most helpful. If I need any additional appliance repair I will request him.

I do not have a printer. I wanted a paper copy of my policy mailed to my house. I was told you could not mail me a copy. I feel this was very unfair. I hope you change your mind. The policy stated 26 pages. I feel it is very important to have a copy.

I am writing to express satisfaction with CHW, great customer service, and quick response to claims. I recently made claim for defective heating system, and received timely intervention. A new furnace was installed, though I covered part of the charges.

Choice Home Warranty sent a technician in a timely manner. After scheduling, technician called to see he could come earlier than scheduled. He arrive on time, verified the problem, received authorization to replace the opener and got to work removing old opener and installing new one. Great job Jeremy from 1# Garage Door LLC.

I am a new customer of CHW and I am highly recommending this company. I filed a couple of claims. The technician that was assigned for my repairs was Anthony's Appliances Repair. I was truly satisfied with his work ethic and professionalism. CHW is a company that is very dependable.

The phone operator had a poor attitude. She did the bare minimum without giving any advice on how to get the most for our money. She was annoying loud breathing into the mic and it seemed as if she was annoyed with me calling to get my house fixed.

Love that I have my own representative who I can contact without going through a myriad of phone calls and disconnections. I had a terrible experience with another company and decided to pursue a new warranty. I am so appreciative of the personalized experience. I am also liking the senior discount which won't raise my prices in six years and will bring down the service call to $65.00.

Thanks for the help and I appreciate y'all. Have a great day and I want to thank everyone I talked to who has been very nice, I love the company. Really appreciate you. Great job. I will tell everyone about this company.

I am soo happy with my home warranty. They are super fast and it's so easy to make a claim. I would recommend them to anyone. I am sure they are the best home warranty company. Don't risk getting any other company.

Received a call this morning from a representative of Choice home warranty. I had previously spoken with someone and today I was given a quote for services however the quote was a lot less than what the actual payment amount would have been. When I multiply the monthly payment by 12 months there was a discrepancy of more than $75. Tried three to four times to rectify this problem with home choice Representatives. Was placed on hold for several minutes during each call. Was unable to rectify this problem with choice home warranty therefore I have had to cancel my bank card in order to rectify this problem and cancel the contract. When homeowners are giving a quote it should be accurate, I felt as though the representative was just trying to make sale / meet a quota. Extremely disappointed with my interactions with home choice warranty. I felt as though I was just a number and not a potential customer / client.

Claim was picked up by Carlson Home Appliance within minutes after claim being submitted (submitted Thursday, 6/2/2022 at 6:17pm - Carlson accepted on 6/2/2022 at 6:20pm). The technician arrived on time on schedule repair date on Monday, 6/6/2022 and completed the repair in a timely manner. Jeff, the Technician was very knowledgeable, professional, and friendly. I would highly recommend him in the future.

The dryer has not been fixed and the plumbing was refused. I paid for a 3 yr contract and it all has been a pop, do not know how you can be in the home warranty business. Will check on whom I can seek help with your company.

Customer service representative was straight to the point. Made the discounts known and explained the process. I was in/out and registered. They provided military discount and also provided the person that referred me with a free month. We all win!

I was extremely pleased with the technician, Row-Rays Heat and Air. They were professional, on time to each appointment, willing to work with a warranty company, and answered all of my questions. The reason I am giving a 1 star rating is because of Choice Home Warranty taking 15 hours to approve of the claim when they told me and the technician that it would take 10 minutes. Because of this wait, the AC could not be fixed for another 2 days. Also, the claim wasn't assigned a technician for weeks. I put the claim in on May 19th and the first appointment wasn't set until June 1st. In the meantime, the AC got much worse and eventually stopped working all together. Our household went almost a full week without any AC when the temperature outside was climbing into the 90's. Again, I am super pleased with Row-Ray's Heat and Air's service, they were awesome, but I am extremely displeased with Choice Home Warranty.

The company (All Brands) was timely and knew what they were doing 5 stars!! my only issue was the time to get the parts to complete the job. If they would have had the parts this would have been a 45 min visit.

I haven't had to use their warranty services yet but the experience thus far has been positive. I was going to go with another company; they're rated Number 2, but after reading their views I chose CHOICE Home Warranty. If they deliver per their excellent reviews they'll be golden!

Agent on the phone was very nice and polite. The technician that came out to complete the service was very nice and polite as well. He completed his task efficiently. I am waiting on other service technicians to arrive for other jobs. I forgot that I had this service and trying to use before it expires.

When my garage door opener broke, the repair company contacted me very quickly and got a service technician out to me the next day. He arrived at the earliest time in the scheduled window and was knowledgeable and had it fixed in no time.

The technician was knowledgeable. He was easy to talk to with any questions we had, and he answered them all. Before he left he made sure everything was operational. He arrived on time and worked efficiently. The service company called to set up the date and time of service.

Several claims have been denied for shoddy or incorrect installation from before we purchased our home. One was denied because it was prior to the start of our warranty. The AC last worked in November when it was turned off for the winter. Did not work when turned on in the spring, after warranty period started. Electric issue was denied because it’s in the wall due homeowner neglect. Um, I’ve since learned it is an outlet problem. I am unsatisfied with coverage. I will be shopping for another home warranty company, due to these issues.

The technician was knowledgeable and asked me certain questions, when I told him the unit was not blowing he immediately opened up the panel and started to check wires to see what was getting power and what wasn't. He found that the blower fan was not putting any amps out and narrowed the problem down to that, which made sense. The unit itself was working but was not blowing air.

Turned on central air first time this summer and it seemed to work. Then it got chilly again and turned it off. When I turned on air conditioner the second time it did not cool at all. In preparation for hot weather we called Choice Warranty to make service call.

It took him over two hours to work on a unit that was 20 years old and he did a great job. He replaced the motor and the old one was stuck in the unit and had to pry it out. He was extremely pleasant to deal with. His name was Cody and I would refer him to everyone.

I would recommend the tech, he was fast and did what was asked. I mistyped my request and had multiple running toilets and he was able to fix all 3 quickly. I am hoping that Choice Honors the additional costs for the other two toilets.

He called and asked if he could come a day early. I was very happy to get my AC fixed as soon as possible. He came as promised and fixed my AC compressor quickly. Excellent response and excellent work. I am very pleased with the work.

I had completed my request online but, it appears that I submitted it twice. The representative assured me my request was still on file. He only showed one request. He was very helpful. I didn’t wait requested a return call. My call was returned within a few minutes. Great customer service.

I am not pleased with the service that someone can tell me that my machine was broken before I purchase the warranty through you guys which that is not true. I’m not understanding how are you could tell me what went on in my home and you guys have never been in my home. I am very dissatisfied with the way everything has been handled.

Our air conditioner stop cooling. Made a claim that day. I was very impressed when my claim had an appointment date the next day. It was assigned to D&K and the technician was very professional and identified the problem and had the air conditioner working again. This was my first claim with Choice and it was 200 percent better than the Sears Home Warranty Plan that I previously had. It would have been a week or two before I would have had someone come out.

I called sometime between 1:30 and 2:00 pm to open a claim for garage door opener repair. I was given the option for a call back and left my number. I did not receive a call back by 6:00 pm so I called again. When the operator transferred me to the department, the scheduler kept asking me for dates that I could not give her because this has been an off and on problem for 6 months. After repeated times telling her I could not give a specific date, I told her to pick her own date.

Their service is great. I like their responsiveness, timeliness and getting things done. Regarding the technicians, everybody's been very good, so far.

Scott has been a great person. Very kind and respectful. He was very clear in explaining everything to me. He has been nice enough not to damage my wife's plants when she was looking for the sewer tank cover with the digger. The truck arrived the day they told me and they worked very well. They were very kind. I really couldn't be more satisfied with the service.

It was a nice lady that explained it all to me. Very helpful. Just from talking to her makes me feel better if something was to break down. A friend of mine recommendation I give you a call just in case something was to happen here at my home. I’m glad I did.

Electrical was great. However, there was no electrical issue. I paid $85 for a non-existent problem. The motor on my disposal was dead and should have been replaced first visit. I need to discuss having a plumber come back out and complete the job I paid for.

Called the company to request the repairs of a faulty faucet and a non functioning microwave. The response was positive and supportive. The person who took my call asked the relevant question and that I will be contacted by the professional that will resolve the problem. Waiting to be contacted.

I submitted a claim about a garage door that would not open. The company CHW referred it to pushed me off three days. Then re-routed to another vendor who pushed me off four days. It seems as if they do not understand that a car held captive inside the garage does not operate. I had to go to a private vendor to get the door repaired the same day.

The repair man sent to fix my refrigerator problem (frost collecting on the inside of the freezer door of my side by side) solved the problem by adjusting the gasket around the freezer door. He had a truck to soften the gasket which allowed it to fit more snugly into place. Problem resolved.

I enjoyed the time with Ms Brittany, very professional. I am impressed with the Choice system and have noticed that Google rates No. 1. I apologize coming to you before what I have was finished. I will be getting quite a bit of money back by finishing properly. I plan to get back with you when this is over, I'm sorry I didn't think it out first.

Filed claim to have air conditioner repaired on 05-23-22. No response. Called 05-31-22 and was told they couldn't find anyone in network to do work. Was told claim was expedited to Dispatch Dept. Today is 06-06-22 and I haven't heard from Choice. Will NOT recommend Choice to anyone else. I live in South Georgia and it is very hot here. Miserable with no air. Not what I am paying for.

Choice Home Warranty and their technicians have been easy to access and schedule. Quick in their repair times and effective in solving our home issues. Thank you! We will be referring others to choice home warranty and the technicians employed. Love the online service request option!

Daniel ** provided excellent service and was very knowledgeable about the services covered by the warranty. My other warranty was way overpriced for the upcoming year and I appreciate the time spent explaining this warranty. Thank you for the senior and essential personnel discounts. I would recommend this company to friends and family.

I am having trouble with my dryer. I made a claim with the automated system very quickly and got all information I needed. I am very pleased with the way my claim has been handled so far. I am now waiting to be contacted by the technician that will be working on my dryer.

My service to repair my air conditioner that was not working, was excellent. The serviceman, Steven, did a few test to find out what the problem was. He narrowed down the problem fairly quickly and fixed it. I am very happy with my service from Choice Warranty!

Yes I will highly recommend Choice Home Warranty to Family and Friends in the future. My experience was the first was good with no problems and hope that if needed in the future I would hope to get the same service. Thank You Very Much.

Repair completed same day claim filed! Very happy with Choice Home Warranty service in setting up appointment with plumber and the service plumber provided. Our past experiences over the years have also been exceptional. I will recommend Choice Home Warranty at first chance.

I called Choice because our dishwasher went out. It was easy to speak with the person who scheduled an appliance repair man to come to our home to take a look. That repair man was kind, knowledgeable - and located the problem right away. Then the resolve was quickly made by Choice - - such an easy process.

Very helpful and showed empathy and knowledgeable. Rep listen to me and answer my questions and concerns. Then I get an email giving me my account number and who and time that someone would be out to service my problem. What I really like is when I call in for service instead of making me hold the line they ask if I want a call back from a representative and always the representative will call me back.

A couple weeks ago, the air conditioner in my master bedroom didn’t cool, when I made a claim online, someone came to check it, and it was found that the coil inside of AC was broken. When the technician told me that it would cost over $3200 to replace a coil, I thought it was a big expense. When I communicated with Choice a couple times, I was grateful that they agreed to only charge $50 for the uncovered part and replace a new coil for me. Thanks to Choice's good service and strong support, I think that’s why I recommend this company to others.

The plumbing issues could have been handled by one service request, however I understand separate service orders. I hope that one plumber can handle on one call. One service call would be much easier for both of us when approved and hope you take it into consideration.

He always called to keep me update on his status. He had to come back and he came back the next day. Once he returned he ordered the parts right away and said he will keep me posted on the status of the parts. He explained why it might of failed and he gave me preventive tips which were appreciated.

I’ve had several claims in the last few months, and was very satisfied with the service I received from Choice and the technicians who came out to repair my appliances. I have and would recommend family and friends to Choice.

As usual the cracked filter is not covered. Almost nothing is covered by the warranty. More things are not covered. Also it takes weeks for some to show up then say it’s not covered and you have to pay for it to get fixed anyway.

Super service. Would highly recommend this technician. He was very prompt. Repaired the unit very quick. Claim was submitted on Saturday and unit was repaired satisfactorily on Sunday. I am very happy with the repair and would highly recommend this technician, This report is ridiculous.

Choice provided fast, accurate service. The technician, Carlos, was polite and explained what he was doing as he expected. He worked rapidly and offered me an opportunity to ask questions. When the inspection was complete, he explained the next step. Much appreciated.

Customer service is always great. They always deliver excellent customer service. When I’m call I’m always greeted fairly and with respect and I really appreciate that this is a orange going process for them and that is what I really like.

I have sent information to the email I was given by your customer service people. You said my unit was still under warranty and that is incorrect. I submitted the paperwork on the installation and expiration date. It expired 1/11/2022. I need the unit to be replaced. Thank you.

The Warranty Service is highly responsive and that is massively appreciated. When you have an AC issue, waiting a week or more isn’t acceptable at all. We had a bad experience with the first contractor and they reassigned us and that helped a lot as well.

I purchased a home in June of 2021. Choice Home Warranty (CHW) was selected for the home warranty by my realtor as a gift for the purchase. My policy went into effect in December. My ac was working fine in April into the middle of May. Then the AC stopped cooling and I placed a claim with CHW. They scheduled an appointment with a company they selected. The technician was very professional and performed an inspection of the unit. The technician stated the AC was low on refrigerant. After a thorough inspection, he couldn't determine where the leak was coming from and recommended that a stop leak be added and to recharge the units. The recommendation was forwarded to CHW.

The company offered quick and fast response time and great customer service. The personnel that came out was also respectful and on time. They did quality work and made suggestion for other repairs and schedules. I would recommend a friend.

I'm very happy with the service of Choice. I like that with Choice, I have peace of mind, knowing that they've got good professionals that can take care of my issue. If they can't, they make good on their promise for the replacement. For my toilet repair claim, it was handled very well and efficiently. The techs were very good, professional, and made sure they got the job done.

CHW did a great job servicing my claim, the only issue I have is with the company they used to fix the problem they did a great job but their communication with customer terrible, getting an answer or just getting a text seemed forever. We had no kitchen sink for week, we dealt with that ok. When they got here to do the repair it took them only a short time like 20 minutes. I just felt like maybe they could have got here a little sooner.

Getting issues resolved has been challenging with some things but others it has been a smooth process. For example I had to jump through a lot of hoops to get my refrigerator fixed and it took 4months and a lot of stress and appts. However, things such as my garbage disposal and ceiling fan were easy process without any delays or issues.

It's not like they say on tv. You won't make emergency appointment time. My ac went out. It's 81 degree and almost 95 in my house! I have been with you a few years now. Never needed you till now. Never filed a claim now. I have an emergency and at least a 24 hour window.

I love how easy it was to make a good choice on a great plan that is perfect for me. I definitely would recommend Choice to a friend. The plan I choice has everything a home owner needs plus some. The perfect plan...

The company notified me of their arrival time and once they arrived they were very professional. The technician looked at all aspects of the problem to centralize the problem without any disruption to my home. I would recommend this company to anyone even without the warranty program.

Upstairs unit stopped working while they were on vacation. The appointment was booked and the tech came out and was able to fix it in the spot. Great service and great company. I will continue to recommend Choice Home Warranty. I loved how quickly they responded in the heat.

The price was good reviews for the warranty. However, we made a mistake on the property address and could not edit. Sent an email. Awaiting response. There was no mechanism to correct the error other than email because it is a Sunday afternoon. This is a newly purchased home and the realtor suggested we purchase a warranty.

I filed my claim online. I did not hear from Choice Warranty for two days. When I called to check the status of my claim, I was told it had not been received. However, the staff at Choice took my information and filed the claim for me. Within 24 hours an appointment was scheduled. The technicians got to my house earlier than scheduled. They made the diagnosis. They went outside, and called Choice. Within minutes, Choice made the decision on my claim. I was pleased with their response.

We were lucky enough to have used The Classic Plumber. He was very professional and very good at his work. He installed a new electric water heater for us. Our old one was leaking. He also replaced our old pressure regulator.

My a/c went out 5/31. Every time I called & left a message; someone called back in a timely fashion. The only problem is that the a/c unit has to be shipped to my area. My claim was approved 6/3/22 and was told it will take 3-5 days to get here. I’m 65 years old & this is getting pretty rough to have to wait this long.

Although it was a little creepy being called while looking on the website it was nice having someone help up process our warranty. The rep we talked to was very quick and to the point which I like. I'm happy with our decision to go with Choice.

Sunshiners Services Technician, Efren was sent to remedy claim. He was very knowledgeable and I was very pleased with his work. He also found damage caused by the claim and took pictures and informed me there would be further work to be done to make all the repairs. I am happy to be a member of Choice Home Warranty. Thank you.

The tech was very nice, arrived on time. Resolved the issue quickly and explained what the problem was and what caused the outage. Made sure all other outlets were working properly. Received a follow up call the next day. Make sure everything was good. Thank you.

Great response time this time around with finding a very good company that has very good highly skilled technician to perform the jobs. It was quick and painless as I knew it would be from the service company that picked up the work order from having doing business with them in the past. Very professional.

I had a total failure of my Home Air Conditioning System and as usual, it seems all breakdowns are before weekends which adds to the fix. Most Companies I've dealt with don't work on weekends so consider 2+ days to the wait time. I've found this Company has a 7 day 24 hr Policy and I love it so far.

Still waiting for someone to fix my garbage disposal. Just how long must I go without having a kitchen sink to use. Please send someone out to fix it. When I renewed my policy they said they had 30 more technicians in my area to serve me. Well, where are they?

Very good installation of new equipment. No information, other than instructions in paperwork. Would have liked some personal info on thermostat and use. Took two phone calls and over an hour to get thermostat to be set up after installers left.

In the beginning Choice has tough time finding a AC vendor. However, later a Vendor came in on time and it was a minor issue with the central air conditioner which was addressed immediately. According to my tenet So far unit is functioning well.

Great support. The agent was able to pull my file up fast. Assisted me with filing a repair claim. Within five minutes I did receive confirmation email. Fortunately, the appliance came back alive. Had to cancel the request. The cancelation went without a hitch. Overall, I am very satisfied with the service and will recommend to anyone that is looking for home appliance warranty.

My air conditioner started leaking Tuesday night. By the next day Choice Home Warranty sent out a technician from Air City to diagnosis and fix the problem. The only thing I paid was a $65 service call fee and my daughters and I had a cool house again even though it was 95 degrees out. I highly recommend Choice Home Warranty and their choice of AC contractor Air City!

The few times I have had to place a work order. The team has been efficient. I was able to get service on or even before the scheduled service date. The process of placing with work order was easy. A phone call to the automated line and the work order was done in less than 10 minutes.

My refrigerator & freezer is out - 5 days now. Long time! I now have to wait another 4 days to talk to a claim specialist because no one can explain why you're charging me $585 for labor. Unacceptable. I’m sure you would agree.

I would recommend to anyone. My experience so far as a new customer has been wonderful and professional and this warranty is a must-have. I have had two issues since I have gotten it and there hasn’t been any problem getting those issues resolved.

Sometimes, Choice sends vendors which are good and sometimes, they don't. The worst problem that I have with them is they don't understand the urgency of the customer. I can understand if there are no vendors but certain categories of issues, like the dripping of water leakage, which can cost a lot of money to homeowners, need to be taken very urgently. They need to try all possible ways to help customers. That way, I feel like I'm secure with what I paid for.