Choice Home Warranty Reviews

I spoke with Adam ** today and he was very professional and answered all my questions. I have looked at a few companies and Choice Home Warranty gave us the best value for our needs and money. Thank you for an easy sign up process.

The website wouldn't allow me to give the brand of ice maker and branded it a Viking refrigerator ice maker. In the notes section I made the brand clear. Don't ask for notes if you're not going to read them. The first tech promptly charged me $10 more than my deductible and then said he didn't work on Hoshizaki. I called before the next two assigned techs came to the house and they admitted they didn't work on that brand. It went from January to April before I finally gave up and on the internet found a dealer in about 10 minutes.

Submitted a new claim online only to find out I have to call in and submit more information tried to call first time around. Got stuck in the phone tree so I hung up and called again. Waited on the line for 12 minutes and then was informed of an automatic call back so I'm still waiting.

The first time I call your business I was greeted with great attitude, couldn't wait to get my business, when I called back to sign up, the customer service representative, acted like he was doing me a favor, when he answered he didn't even say the company name just hello, I signed up not because of your customer service rep but because of the products you offer. My opinion speak to your customers rep to treat all customers with respect and kindness.

I have been trying to talk to a case manager since last Friday but no one has called me back. I left a message with the lady who answered the case management department and was told someone would call me on Saturday. No one has called back. I just now talked to a lady who gave me the number for the case management people 800-814-2534 ext **. The extension ** is not a working extension,. Please I need to speak to someone as 3 of my burners on my cooktop do not work. We have been with Choice since June 2017. Have filed very very few claims. I need help!!! Please.

I called the first time at 10:45am on May 2nd. I held for 30 minutes and then I was told that someone would call back. I called again at 2:30 and finally, I was able to make an appointment for a plumber. The hold times are ridiculous and totally unrelated to Covid. The message should be changed. Don’t state that I will get a callback, when I am not.

Courteous, caring, timely. Called and scheduled earlier than expected because ac was out and it was very warm in house. It was on a weekend and looked like it was going to be a long one. Turned out subcontractor flipped a switch turning ac off in the attic. We would never have found it.

So far, this review is a bit premature as I have only submitted the claim request to a helpful digital helper on the telephone. It was a 5-star experience and I hope the rest of the process is the same.

Replaced disposal a day late because he didn't get an answer to a call. We waited for him and even put a note on the door that Jeff was in the backyard mowing. He was rude about not coming the day before.

I submitted the ticket for A/C is not working yesterday (Sunday) at 7:30 PM. I got the service people assigned immediately with appointment on Tuesday morning. The service company is great. They called at 2:00 PM on Monday and came home immediately. He fixed the issue in 10 minutes. Great service.

Leo was very professional and kind. Great Customer service. The entire warranty was Explained to me. Each and every service that Will be covered. Leo explained to me how I can Get a free month for everyone that I refer and that each new customer will get a free month.

We were considering Choice Home Warranty until we started reading reviews online. We ended up staying with the home warranty service we had. But, Choice Home Warranty is harassing me EVERY DAY. I have asked them to take me off their list with no luck. Just today I have received 4 calls. They always use a different phone number. Now they have started using numbers within my area code so my phone lets them through. Bottom line, don't give out your phone number to them unless you are planning on signing up with them.

Very helpful and informed about product (home warranty) saved me a substantial amount of money and peace of mind. Being a disabled veteran knowing that my inability to repair home myself anymore is a comfort for my family. Would recommend company to others looking for home warranties.

Most of the time I call in claim is declined with some kind of excuse. I end up paying copays, stuck with techs who overcharge and pay from my pocket. Customer service is horrible and rude. I would recommend staying away from these scammists.

Representative understood issue and urgency to get issue fixed! Very courteous and friendly! Very professional! Good company to have as home warranty provider and would recommend them to others who are searching for a caring home warranty provider. They make filing a claim easy and make customer feel comfortable that issue will be taken care of.

I needed to start a new claim due to a faulty garage door. My reply from Choice was prompt and there is an appointment scheduled for Wed. The online process was easy also and the response time was within an hour.

We had an issue with our washer not fully rinsing. The expert came to our home, reviewed the issue and has ordered the parts. He will be back on May 10th to repair the unit. We so appreciate the quick response and service. Well worth it to get this warranty.

I've been EXTREMELY pleased with CHW as my home warranty provider and with the service companies that they've referred to me. I would, without hesitation, recommend CHW to any relatives and/or friends. I GLAD give CHW a 5 Star rating. Keep up the good work.

Had to wait two extra days because of the warranty people's mistake. Acted like they weren’t concerned at all. Not a good company. Fraudulent. Denied my legal claim due to error in reading claim. I was denied due to water well failure and don’t have a water well.

The service of your responding associate FIXSMART was outstanding. The owner and employees went far beyond to provide a timely solution to our issue. They had all the required parts on site and installed them with care and cleaned after the job. Many thanks and blessings.

Tech arrived early, assessed what was problem, fixed it and was done. Had a great experience. Didn’t have one part but was able to locate and completed job. Paying was a breeze, online payment, no hassle. Tech was professional and courteous.

I called on a Monday morning and did not get on the schedule until Thursday and then no tech came. Kinged claimed I had cancelled appointment. Then was rescheduled for Saturday morning. Very bad to wait 4 days to get on schedule. Then no one shows up.

My microwave broke and I filed a claim in the evening and it was completed the following day by noon. The technician was on time, professional and explained the problem very well. The technician clean up and left the area clean.

My experience with Choice Home Warranty have been very disappointing and dissatisfying. Please do not contact me anymore. I will not recommend your company to anybody. This is not a company I will do or purchase services from. Just about every claim was either denied, negotiated for coverage or not covered. This was top off by a claim submitted this week regarding my HVAC unit.

Great service so far. I have not experienced any major problem with Home Warranty where I can give an honest explanation. The service call was to repair a dryer. The contractor did a great job restoring the heat to the dryer to dry clothing.

He was very nice and explained he was not able to do that kind of sewer work. He told me what he could do and and he apologized for the misunderstanding. I need some indoor work done and want him at that time. Must get the outdoor done first.

The guy showed up as scheduled. He was professional and informative. He came in and completed the work in a timely manner and he even explained what to do if the Garbage Disposal ever got stuck or clogged up. I would give a 10 plus rating.

Choice Home Warranty has been great responding to my past calls. Thank you all for your service and your continued help in getting my services taken care of. I don't know what else you all want me to say. You took care of our service call. Thank you for a job well done.

But still will have to pay another seventy-five dollars.

We have been with CHW for more than two years, we had no trouble with them until this past week. When our Air Conditioning failed to work, I called CHW, spoke to several people more than five times. I told them my Husband would be 94 soon, was on Oxygen, had a bad heart, and other health problems. I was told I would have to wait Four days for a repairman to come to my home, I thought maybe you didn’t understand how much we need the repair done sooner. I called several times, was told, "Hold on. We’ll see what we can do." I waited, again to be told wait the first days. You advertise your service 24/7. And one o light has rated you # 1. I have not got #1 service. And for two years in a row, I have paid my warranty bill early, earning another month extended warranty. I just told you what kind of service I have gotten And to answer your question, would I recommend you to a friend, not sure I could do that now. Charlotte

I have had two requests for repair on my washer. They were completed by Sears. The same repairman completed both jobs. I am entirely satisfied with his work, he knows his stuff and was able to fix the problem in just a few minutes. The appointment was within a day or so, which I very much appreciated.

After terrible service from my former warranty company I cancelled and vowed to find a company that appreciated my business and answered the phone. Very courteous and many offers that could save me money. I found Tracy and purchased a new plan. Thank you!!

Just made our first claim. We were able to make this claim, easily online. We have now been notified that our Claim has been accepted and we have received a claim number. Have been asked to wait up to 6 hours for someone to contact us.

I will be canceling policy as too many claims are denied. Even though the policy states that all appliances including parts and components are covered a small broken plastic hinge in my fridge was denied. Sad thing is the part only costs $62, now you’ve lost a $600 customer.

The pool tech never showed up or called. I sent a email and then called the next morning and he said, "I will call you when I can get to to you but I am busy today so it won’t be today," and still haven’t heard back.

Choice refused to pay for the repair of my wall heater. This unit is attached to the home and is part of the main heat for my basement. Choice claims it is not covered in my contract. This is the second time Choice refused to pay for my repairs.

Everything went. The technician diagnosed the problem. He left to order the part and said he would let us know when he received the part to arrange a time for installation of the part. I hope you have a very nice day.

The lady I talked to was so friendly and I felt so comfortable knowing we made the right decision with Choice Home Warranty! We’ve had a certain company over the many years that we loved who slowly became expensive, unreliable and hateful. Thank goodness we made the Choice!

My Realtor provided warranty is ending so I've been bombarded with new offers; which is overwhelming since it's hard for me to understand what's covered and cost. I received an offer from Choice for 13 months and 25% off! No Brainer!!! All my appliance, jetted tub, freezer, septic system, etc. are covered... Hope I never need their service, but if I do.... I'M COVERED!

The technician who came to my house is great! He did his job. YOU DID NOT! I've paid for your service for years and you failed to cover my dishwasher or my tankless hot water heater. I would not recommend you to anyone and feel that you owe me for my broken items and the new ones.

Our dishwasher went out. The technician responded quickly within a few days who reported their findings to Choice Warranty. Choice warranty decided to buy us a new dishwasher and offer $247 which was low. I called them to dispute the offer. The employees were very friendly and understanding. Choice warranty then offered to send me a check for $591 which seemed fair. In all I had a good experience besides needed to call them to dispute the original amount offered. However, it was very little inconvenience.

Very good service. Service was prompt and was very happy with Cascade Plumbing. Did the job exactly the way I hoped they would. I am sure the problem was repaired and won't have anymore trouble with the toilet. Thanks for the wonderful service.

I was very happy with the service tech. He arrived on time, was friendly, professional and knowledgeable. When he didn't have a required part for the repair, he was able to obtain it from another location, same day, and returned the same afternoon to finish the repair. Very satisfied.

My technician was great, super nice and fixed the problem. However, my appointment was 11-3 and he showed up at 9:45, didn't have the part to fix it so he had to go get a part and stated he wouldn't be back until 6 pm. Just a little outside my scheduled window and that is frustrating when you have to schedule around such a broad window.

My garbage disposal had stopped working. There was power and the reset button had been tried without any success. The technician came on time and was knowledgeable, professional and was able to successfully to solve my plumbing need. Excellent work.

Very nice repair technicians. They took their time and found the problem, I would recommend your company to my family and friends to have them service them. They were very thought with regards to what the problem could be.

I’ve always heard don’t take out a Homeowner's Policy, they always find a way to get out of paying. Well, it’s true. My 20 + years A/C unit went out. Choice will pay a little over a thousand dollars to replace a part in the unit leaving me to pay over $5,000 in expenses for non-covered parts. I’ve learned my lesson the hard way.

Claim for refrigerator was denied. We felt it was unfair. The refrigerator was sold with house and we were not at fault that the condition of it was unknown at the time of buying the house. Due to the claim denial we had to pay $1097.00 for a new one... The claim for the dishwasher completed as requested. It works as prescribed, now my rating is based on their lack of understanding that items bought with a home is a 50/50 chance when purchasing an home...

We have had Choice for almost a month, and the company I would not recommend to anyone. Not being on top of who they partner with, or really look into anything as they should. Not doing their part in claims. I highly doubt we renew our services after our contract is over.

Turn around time on claim was quick, and technician was able to arrive sooner than originally planned. Helped thoroughly check out my AC system and tell me of any issues. I did end up paying slightly more than the service call fee for a replacement part that wouldn't be covered by warranty until completely broken, but still worth saving a potential service call in the future when summer heat is at its worst.

Customer service was very helpful and professional. My appointment was schedule in less than 12 hours after the initial call. Thanks again for great service and stand by your word. As always you meet our expectation with flying colors. We will always use Choice Home as our home warranty company.

Both our air exchange blower motors are leaking oil. AC Repair company recommends replacing them. But you say NO! Wait until Summer when they fail when it's 120 degrees and can't find a repairman anywhere and we die from the heat. We have a 6 year contract with Choice so there's no question they will fail while under contract. So why not replace them now. That Stinks and I'm not happy. I will tell everyone I know about this.

The representative was clear, friendly and polite answering all questions about the Choice Home Warranty. I was sold on the phrase he used, "It can transferable or giftable." I am retired on a fixed income and he worked with me until we found an affordable amount. Thank you Phil of Choice Home Warranty.

The technician showed up the next day and connected with his boss to resolve my problem. Did repairs to the thermostat and check other thing on my AC unit. The termostat is working now but not sure if it will need to be replaced since he has to write up a report and send it in for approval.

You have sent 2 different companies out to fix the A/C and it still isn't cooling. This has happened several times. I have no problem with the companies. My problem is I believe the unit needs to be replaced and you don't seem to care that it gets very hot here.

Once the claim was submitted, I was contacted, and a time was set up for review. My tech arrived on time, as planned, provided Great Service, the parts were replaced, and unit repaired for the Air Conditioning system. The unit started cooling immediately. Highly recommend.

Choice denied paying for the pump replacement. I don’t know why I thought as I’d had the contract for a while and even paid out money to you every month on time, You promise to pay for my home repairs. And yet, now you’re saying you can’t help me. Which, being a disabled Veteran on a unlimited income, is very disturbing to me.

The contractor was thorough and courteous and came out in reasonable time after the claim was submitted. His recommendations were approved the same day it was submitted. We're looking forward to getting this fixed so we can get air conditioning again. We look forward to seeing quality work completed.

The repairman was on time and did a great job locating the problem. He was easy to explain the problem once they were located. I had two different problems and he found the problems easily. He was very knowledgeable. I would recommend Choice Home Warranty. Thank you so much.

Technician are very capable and helpful. The online service is very good too. The services in general I with very good experience and expertise. I never have experience a good services and fast. I always looking forward to use the service time and time again in the last couple year that I been having this contract services. For that I always recommend to friends and family. Thank you.

I sent an e-mail to make a claim on my refrigerator not cooling to the proper temperature. Choice Warranty responded abruptly and I had a repair company assigned with time and date within 24 hours. The technician was scheduled to arrive from 10:00 AM to 2:00 PM. The technician arrived at 10:15 and diagnosed the refrigerator quickly. The part that is needed had to be ordered and would take two weeks to arrive. Luckily I have a garage refrigerator and could wait. I was very pleased with the initial service that I received. The only issue I had is with the wait time for the part. As far as Choice Warranty and based on my first claim I very pleased with the way they handled my claim.

Our claim was responded to quickly and an appointment was made. I contacted Atrain Mechanical to confirm our appointment before the tech had accepted the job, but by the end of the day, the appointment was confirmed. Mr. ** came exactly on time, diagnosed the problem and had our air conditioning working properly. We had a quick response to our claim, the technician assigned came out on time and corrected the problem within 3 days; we were pleased with how it was handled.

The Customer service representative was very helpful in trying to assist with my claim and answer any questions I have. They were very polite and did not rush me. They spent time to make sure to get a clear picture of what the problem was regarding my claim and even talked with their supervisor to try to get me the best help.

Disappointed in amount we will receive for replacement of new dishwasher. Realize mine is older but prices have gone up on a new ones. Paying premium to you and surprised at return, plus service calls have increased as well. No explanation as to how I will receive reimbursement either.

Rich from Apple Repair is an experienced and courteous serviceman. We find him to be knowledgeable and informative. I would recommend Choice. We are always pleased when we call them for service. It's easy to get an appointment online or on the phone. Thank you, Choice.

I submitted claim for AC not cooling and I specifically stated AC was on the roof of a hi-rise condo building. First vendor declined because he doesn't work on roof mounted AC. Second vendor RWJ Enterprises came and evaluate problem and determined roof condenser was defective and cooling coils was a discussion item. CHW approved replacement of condenser but not cooling coils, which I disagree with. That was not an appropriate or complete solution. Over the years I have always learned, from relatives in the industry, if you replace condenser you also replace cooling coils. Therefore, I declined CHW's offer and went on my own to contact a HVAC vendor doing work in our building to get a complete solution, condenser/evaporator and cooling at my cost.

I had an issue with a blocked toilet. My experience in “fixing” this issue was excellent. After a backup of water in my laundry room and in a “panic” mode, I called Choice. The first response I received was an appointment scheduled 4 days later, which I was NOT happy with. After calling again, the agent with whom I spoke called the scheduled tech, and I was able to secure a next morning appointment. The plumbers who came out were EXCELLENT!!! Problem solved. Yes, I would highly recommend.

Filed claim that dryer was not drying/working at 2:30 Friday afternoon online. Received notice my request had been sent to service tech. Service tech texted at 4:15 saying he would arrive at 4:45. He promptly arrived. Reviewed, serviced and repaired dryer by 5:30 same day! That’s service my friends! Thank you CHOICE!

The Ac company they sent by I believe is dishonest and the guy look like he was not only the onwer but shady and maybe the way we look or the job was so little and took my $85 and ran. He had units on the trailer that he was pulling with his new pick up truck and trailer which was open both fancy equipment. I want a different company that’s honest

Filing a claim was very easy to do and the instructions on the phone so very clear, and the Contractor response was quick. Thank you for the service. The Customer Service was Excellent and you can file more than one claim, Choice is the way to go.

Our pool tech, Water Tex Pools was great. He came out quickly solved the problem and got it fixed. He did a very nice clean job of replacing the heater and cleaning up. He also gave me instructions on use.

This was the second time someone had come to my home about my freezer defrosting my food. The first person, just adjusted the setting for the temperature. A week later all my food defrosted in the freezer. I called back and another technician came. He said, "Your compressor is bad." He went in his truck and changed the compressor. Refrigerator is working fine. This is the second compressor in 6 months, LG has a lawsuit in reference to their compressors.

Technician was assigned in a timely manner. He arrived as scheduled and was knowledgeable and efficient. He was extremely friendly and polite; explaining what he was doing and why throughout the process. The settlement offer was made quickly. When I asked for a review, a dedicated case manager was promptly assigned. I reached Lydia ** with one call. She listened to my situation and knew exactly how to accommodate me. She was pleasant and very well informed. Overall, this has been a positive experience to this point.

Referring to the representative I got the 2nd time I called, she was excellence and helpful. The young man I initially spoke with was in a hurry, got my address wrong and hung up before I could finish asking questions.

I love the company but this time I was very disappointed. The first company was horrible and wait 27 days before it was fix because the company was changed. I called and made a formal complaint about the first company! The guy was busy on Saturday so I agreed to changed it to the following. When changing the date he never came even after calling and texting for 2 days. I finally called Choice back and they were able to speak with him. He came out later that evening. Then afterwards for the part replacement it was nothing. However, all other times it was 5 star with Choice!

Long wait time on phone. Loss connection 3 times while waiting on hold for the cancellation dept. Salesman had me open a new account when One was already opened at the same address by my wife. It’s also unfair that it will take 15 days to have the two charges credited back to my Mastercard. Not much more to say at this point.

Friendly, respectful, and polite. Very knowledgeable and helped me to find the right policy for me. I would definitely recommend this company to protect your home. Wish I had this company when I had my house. They cover so much more than other companies.

I like how quickly Choice responds to my requests for service. However the last 2 times Choice has assigned a company to my request, they have not been great at contacting me nor responding to my calls and texts. I always consider that they are busy, but wait till the end of a business day before reaching out again, this last tech never reached out to me, I finally got lucky when he answered his phone. Said he’d call me back in a minute—never did.

Mario was on time and knowledgeable and explained everything. Excellent service. He explained the process and promised to come back when the parts were available. I would recommend him to friends and neighbors. As a matter of fact I have already done that.

Really caring customer service. Friendly and knowledgeable about coverage and scheduled soon as in next week with a good service company owned by a disabled veteran. Even able to take my deposit of $65 with credit card to the heating ventilating service person ahead of time.

Though my service provider was 45 minutes late from time he said he would arrive (1115) he was very professional and successfully repaired the damage. Recommend him to anyone needing plumbing problems resolved. Choice Home was very quick to assign this repair company.

Kindest, most honest, fairest and most through plumber I've ever worked with, Mike. I am forever grateful to have been connected to him through Choice Home Warranty. I request him and hope that I will get him every time I have a plumbing issue I claim through Choice Home Warranty. AMAZING TECHNICIAN.

Friendly, very knowledgeable and did the work properly. Educated me as the customer as to what possibly caused the issue and what can be done to correct it and prevent it from reoccurring. Gave explanation as to what part is needed and choices where they can be purchased. Highly recommend this company after receiving this great service.

Alex was knowledgeable and professional. He explained the options in detail and helped us make an educated decision. We hope for a better experience with Choice Home this time around as pricing is higher and less items are being covered than our previous plan with them.

My AC units were not working properly and ware taking long time to cool. I set up new work order, technician even help me set up work order. I received call and text from EMS Home services. They finished the job very professionally. Great service.

Plumber walked in, looked at the job and said it wasn't covered by my contract. He took the $65.00 and said he would come back and fix the problem. He never came back. Had to call another plumber to fix it.

I was able to get connected to rep quickly. Person was able to understand my needs and set up appointment. She was professional and polite. I was connected to a company and an appointment was set up for next week.

Microwave turntable would not turn and rep Steve ** was here yesterday and had to order part. I was very pleased he was educated on Bosch appliances. Now I will wait 5 to 10 days to get part and then he will be back to install.

Speaking to Tracey was a pleasure. She was very personable, professional and answered all my questions completely. Seldom do I get a sales presentation of this caliber. A good idea would be to put her in charge of sales training. She is a real "keeper".

Mark was wonderful, professional and caring. He sought to understand my situation and worked fastidiously to solve my ongoing problem. No other customer service representative did this. He’s an asset to your company and no doubt he’ll be a rising star at CHE.

I have had Choice Warranty for a number of years and over that time I have found them to be a very reliable. They are fast with service when an appliance breaks down and if a unit has to be replaced they ensure that you get a suitable replacement by offering you a buyout. Most companies do not do that and all it cost is a few extra bucks to get a replacement of your choosing. Will continue to use them.

Service tech. was helpful and eager to do a great job. He used plumber's tape to temporarily correct the problem with our recurrent shower faucet slippage and leaking problem and indicated that he would look for the Kohler part that was worn and causing the recurrent problem. Until that part is replaced, we anticipate that the problem will occur again. We do not want to be charged again, because the problem has only been temporarily addressed.

The person that I spoke with was very helpful and considerate of the situation. She helped calm down my anxiety about the situation. Very appreciative of her understanding and helping me out. She helped to calm my anxiety over this situation.

Updated on 5/9/2022: Response to claim timely. An appointment for service was done within 3 working days. Steve with All Pro Appliance Service was very knowledgeable and pleasant. Parts had to be ordered but that waiting time was reasonable. Satisfied with the results of the claim handling.

Chris was GREAT!! I would recommend him anytime. He was trustworthy, honest and thorough. He called 30 minutes before and he was here on time. Did the job and gave recommendations for another? He did not try to beat me or the company. I really did appreciate that.

This is the best home warranty policy that I have ever had. They are so quick to get someone out to service and the service companies are very well qualified to do the work. By far better than the two previous companies that I had contracts with. I have been a homeowner over 30 years and would never be without this protection and I will not use anyone but Choice!

The young man send was very knowledgeable and helpful. He fixed my bathtub water lever and submitted paperwork to replace my 10 year old water heater. Would highly recommend them. On the down side I put in for three items to be addressed and wound up having to pay the $65 twice for the servicing of three items. Apparently the hot water heater was on a separate ticket. Waiting to hear back from them on when replacement will be done.

Contacting the company to schedule service went smooth but for service to be render and items repaired has has not happened. The contractor for the range has come but to complete the job for parts takes too long. The ceiling fan guy is waiting on paperwork from your company.

Awful, insincere, could care less! Stay away from this company, they are Sharks in the home warranty industry. They will have all the excuses as to why they can't cover a problem. Shame on me for continuing to call in a claim, I just assumed at some point something would be covered. They are experts at finding ways to deny or request information for "further review", which isn't attainable. You have been warned....

The technician was prompt and knowledgeable and respectful. After his analysis he let me know what to expect so not to leave me in the dark. I don’t know what else to say except if I ever have issues with refrigeration I’d definitely contact them again.

I have called on Monday morning that my water heater is leaking and a technician came the next day to get all the info and pictures to send to CHW. Claim was approved for water heater to be replaced. Here it is 5 days later and still no reply.

Technician was very professional, and knew exactly what was wrong. Immediately replaced worn out piece. The air conditioner started working right away. He was right on time also, plus he called to inform us when he would be here.

Tech that came out was great, but Choice was not. My stove stopped working. Based on the tax feedback, choice decided to replace the whole unit. They offered me about $390. You can't find stove for that price. After several days of waiting for someone to call me back, finally spoke with my case manager. You had the wrong details for my stove. But even with the correct information, the best you could do was $490. You still can't buy a gas stove for that price. And shame on me for maybe not asking questions about the full contract. But apparently you will only pay for a product that is equivalent to but not the same is what I have, and you will pay the wholesale price that you have negotiated with your vendors, not the price that consumers have to pay to buy a product on any given day. Which means I am short $500 to buy a new stove and I still have to find and pay someone to install it.

Technician scheduled to arrive between 11 and 3, showed up around 1 which is unusual for my luck. He fixed the problem right away and was gone. He was very polite and knowledgeable, went right to work, couldn’t ask for anything better.

Great service and knowledgeable. Plumber took time to analyze the kitchen sink clogging and slow drainage. I would highly recommend this company to resolve any plumbing needs. Plumber was on time and was able to resolve the problem quickly. Excellent!!!

We had several issues occur at once - disposal, refrigerator and washing machine. I completed the form online. Technicians came out the same day. Highly recommend Choice. Extremely responsive. Service people are very friendly, quiet and get the work done right the first time.

Will know better about repair in a few days but it looks like he did a good job. Very knowledgeable and personable. Thanks Justin. I would definitely call for him if the need arises. I don't know what else I can say but a good job. Good job Nick.

Custom Service person I spoke with was very knowledgeable, professional, friendly, was great with assisting me with my HVAC. Took the time of explaining to me the process for this particular repair. Again I would most definitely recommend Choice Home Warranty.

I will ask CHW to be fair to me who have been a customer for a number of years! The CHW technician diagnosed problem with my circuit box which actually had been diagnosed by a reputable AC/electrical co. Here in ATL already because the AC kept tripping. The CHW tech informed me that the circuits were burned throughout the box and for that reason the box needed to be replaced which Aces Electrical alerted CHW to. The diagnosis was made on Friday, 4/22. It took CHW until 4/27/22 to render a decision of denial for a reason, water damage, completely different than what tech stated above. The tech continues to deny that he saw water damage. He thought the claim would be approved. Although CHW claimed that it took them days to notify decision due to needing more pictures, Ace Electrical never came back to inspect the box nor take pictures. So there were no additional pictures. Neither had any water damage been identified!

I am so glad that I have Choice Home Warranty. Choice Home Warranty has saved me thousands of dollars over the years. I have appliances replaced and repaired because of the excellent coverage that I have with the total plan. Choice Home Warranty is highly recommended if you are a homeowner.

First time using Choice Warranty. The request to fix my dishwasher was immediately responded to and the technician sent to do the job was very knowledgeable. He described what caused the issue, fixed it and even offered to sanitize my dishwasher.

Technician was professional and did a good job. He was done quickly and had part with him so only one trip was needed. He even gave me advice on how to keep my AC units running better with more efficiently, and ways to save money with the AC unit and heat.

Hose Bibbs in Warranty is not the same as a plumber definition. Hose Bibbs-as defined by The Backyard Pros, as an essential bit of plumbing that most homeowners expect to have on the outside of their house. Located on the side or rear of the home, this faucet makes outdoor fun and gardening easy and convenient.

Akeem assisted me today and was extremely helpful. He resolved my current issue. I was very satisfied. Jerry with Home Care Appliances is very thorough. Excellent customer service! Keep him as long as you can. Hard worker. He was very reassuring they would get the problem resolved.

Cynthia was very well versed in the options available. As being a senior person, and disabled I can not do regular maintenance. I worked as an auto tech for 35 years, so I used to be able to do almost all my own work. Cynthia was able to guide me thru a fixed income policy. She was able to answer all my questions and still got me a great deal as far as I'm concerned.

We had a circuit breaker that was out BUT showed on. When he came he fixed that and also the garbage disposal outlet that went crazy during this episode. He was very professional, efficient and polite. He is a very good electrician to have on your team.

I put the claim in at 6:43am and didn't see a contractor until the next day. I went a day and a half without a kitchen sink. American Shield gets you a contractor right away. They need to get a least a few more contractors. Thankfully, it wasn't a heater or air conditioner. The people I talked to on the phone were very nice and professional. I've been with the company for a while. I'm glad I don't need them for more serious claims.

The first plumber never showed up at my house and never communicated with me prior to the self-cancellation. It took several days to locate a substitute. He showed up on time, explained the problem, took the necessary pictures, and replaced the flushing mechanism with professional competence, efficiency, and courtesy.

Called at 8am Today and was told a manager would call me back, it’s now 5pm, great service I think not! I not sure what else to do to receive a call back. Obviously you feel that I’m not worth the time. Maybe I picked the wrong warranty company.

The man was good and he was very courteous. I was very happy with his work. He was very fast and did a good job. He finish his work under a half a hour. The repair company made a speedy appointment and it was made.

Representative that assisted us was very professional and helped us put the quote together and we opted to new policy with Choice Home Warranty. Looking forward to great experience with CHW over the coming year. Thanks for your assistance in getting us set up with our new home warranty

Technicians were on time, knowledgeable, clean and respectful of my space and time. The repair was completed in less than thirty minutes. I would recommend this Choice Home warranty company and Safa Garage Door to anyone! I've just renewed my policy for an additional year!

Adam was very nice and professional. Be happy you have him as a employee.. He spoke with understanding, and if what he said his sales will follow him. So now we hope all goes well. And we will tell our friends on the service

Quick and efficient service. Very quick to respond and we do not have to wait as long for service. I would recommend this to family and friends. This warranty has helped me and my family for the last 6 years.

The repairperson..."Eric"...was very knowledgeable, courteous, and helpful. After accurately diagnosing the problem he then was informed that the faulty "Motherboard" was no longer made or available. Your company then offered me a very acceptable buyout dollar amount for my LG washer, which I accepted. I was then told the sum being paid to me will arrive within 30 days of today...4-28-22.

Choice Warranty was very prompt with my claim providing all information needed without me having to follow up. The job was assigned to Sassaman, tech Anthony did a excellent job, explained all work performed in detailed. Would highly recommend. Thank you.

The customer service rep (Leslie?) was very helpful and concerned of my needs. She took accurate information of my issues and assured me I would be contacted shortly by a repair company. This is my first time using your service so hoping for the best experience! Thank you!

Filed a claim concerning my garbage disposal. Received email confirmation and had a tech assigned within 36 hrs. Everything went very well. I have a greater peace of mind knowing when I need their assistance, they are responsive to my needs.

My sink was backed up and CHW dispatched Anytime Home service and they came out and cleared the clog within minutes. KC was the technician and he did an excellent job. Thank you KC. I will definitely recommend your business to everyone I know.

We had problems with our dishwasher. We called our home warranty and the same day had an email scheduling an appointment. The repairman was very knowledgeable. We were very pleased with his evaluation and remedy. We heartily recommend Choice Home Warranty.

Other than the automatic system I got a real live person and they were very helpful. They answered all my questions. The accent was a little difficult to pick up but we got through it. Overall The representative was very helpful.

Called to service my refrigerator that had the interior lights out. Everything was done on app & such a breeze. I got my appointment initially set for 34 days later but they contacted me & stopped by a day earlier. Technician was a nice professional gentlemen. He took picture of what was wrong & had to order the part. He will be back in 3 days to finish the job. Overall everything has worked efficiently up to now. Very happy with service. Thank you.

My dryer went out and my A/C was not cooling. I called CW to submit two tickets and was told I would receive a call within 24 hrs. I actual received a call from the tech for my dryer the same day. We scheduled a time and he was on time to look at my dryer for two minutes. He stated, "CW is not going to fix it and going to offer you money purchase another." He was correct. CW gave me $335 to replace (2009). Now the A/C tech did not call to inform he was coming but, I was home and expecting to wait all day for the Dryer repairman. The Tech was awesome. They fix the problem and my A/C is cooling. Thank you CW for your quick response and the Techs who came out. I purchased a new Washer/Dryer and have cool house. Let me be clear $335 did not purchased a dryer.

I have been with Choice Home Warranty for a short period of time and there has been excellent response to the claims I have filed. I highly recommend this company if you are looking for a home warranty company. I am also happy with the low fee of $65.00 per claim.

Omar was very thorough with his plumbing skills and he knew the issues immediately after seeing and was very fast. He also cleaned up well after he was done fixing the issue. I would definitely recommend Omar to any knowns looking for plumbing services. He arrived within the appointment window and was very professional.

Walt

Orlando came to my house on time and was able to fix the problem extremely quickly after another tech could not. He messaged me the issue and a description of what he did to fix it. He was more reliable and capable than any technician we have had so far. Thank you Orlando.

As was my first experience when the technician submits a claim this department looks for any way to deny the claim, twist words or even flat out lie. Then it’s like pulling teeth to get with anyone. If you cannot get with a escalation representative for a week or more then you need more people and that speaks volumes how bad your approval dept. is.

So far Choice Warranty has been very good and has had all work completed. I have not needed a replacement as of yet. They have responded very fast to all of my appliance issues. The contractors have been very good.

Tech was thorough and explained what he did, very professional. Was able to come out two days after we filed our claim which we thought was very good time frame. He even was early than what our appointment was for, he called ahead and communicated with us. He didn't do anything extra that wasn't needed like some companies have done in the past.

The technician that Home Choice sent diagnosed that there was a leak at the evaporator coil and that it needs replacement and Home Choice did not approve the repair. Instead, they are opting to just add more Freon to a leaking system which does not fix the problem and will cause many more days of heat and mystery.

Got a call before service guy came. He was very professional and described the issue and fix in detail. It was a simple fix. Just a rusted clamp replacement. I am happy to say problem solved, washer not leaking anymore.

The last technician who was at my home said that he broke a wire in the cooktop and would need to come back to repair it. I have not received an email or phone call to setup his return to fix the problem. I hope I will not need to pay another 85.00 fee and that the repairman who comes over next will be able to properly fix my cooktop. Thank you.

I have heard stories from friends and families about home warranties. This naturally gave me pause. My experience with CHW since purchasing my policy last year has changed my opinion. The GK Technician was very professional and explained everything as he completed his work. I was advised of my alternatives in effecting this repair.

We recently had a starting problem with our dishwasher. Upon filing the claim, we were attended to the next day, by a competent repairman who diagnosed, and fixed our non-starting problem. A great prompt response, and overall service! Thank you.

The drain plug on the Pool Pump housing broke off and tried to drain the pool. It took too long to get the repair authorized because Choice had trouble getting their contractor to respond. My recent experiences cause me to conclude the Choice spends more effort trying to deny claims than in expediting them.

The process to make a new claim was very simple and I was notified immediately that it was filed. Also, it did not take long to get an appt confirmed. My only question would be “when and how do I pay the service fee?”

The technician showed up on schedule and assessed the situation and explained the procedure that he was required to follow. Choice home warranty emailed me and stated that I would be responsible for $300.00 but they didn’t give me a breakdown of what the charge was for.

Job was well done. Technician was very knowledgeable. He was on time. I am very happy to have Choice Home Warranty. I recommend this warranty to every home. Very affordable monthly charge. Yes very satisfied. I will never change my insurance.

My pipe in the basement that leads to the outside that connects to the hose. Burst on the inside and leaking into the basement and behind my electrical panel. Technician told me to take picture and text him. Now have to wait a week for an arrival. Have a garden. Guess things are not important to everyone.

This review is prior to the repair. We sent the request in and received texts stating when the repair man would be here. It was very efficient, they gave us the name of the company, and I have no doubts that the repair will be fine!

Two weeks after call and two technician visits, you declined to repair water heater? Poor response time left my family without hot water. You don’t keep your word. I subsequently purchased a new unit and installed it myself! Well you stole my money (85.00). If heater wasn’t broken I wouldn’t have contacted you. I didn’t need a tech to confirm what was obvious.

I placed my claim on Saturday. The appointment was scheduled really quickly. By Monday morning my issue was taken care of. The plumber came out, took resolved our issue, and allowed an easy payment through Zelle. Thanks Thelonious J for saving us from an even larger issue and making the transaction super easy!!

Plumber said I need thermostat and lower element. He would have to have tank empty. Choice said it was all maintenance. Will not cover any amount. I’m paying for something I’m not getting. Very disappointed. Do not want to deal with company again.

Gary the person that I talked to was very helpful in answering all my questions, pleasant to talk to. Explaining the warranty and the most discounts available. To me. Hope my experience will be as good as the sign up.

The gentleman that came was Haitian and very hard to understand. He seemed very nervous. I was able to remove the plug to my toaster from the outlet but the plug was damaged. I now have to have the toaster wired for a new plug.

My fridge began making a very loud buzzing. I called Home Choice immediately. That day I had an appointment set for the next week. Repair man was friendly, quick and informative and got the job done. Thankful I took out my policy. Fast and easy to use,

Tech contacted me for when I could meet him. Meeting and service call was a professional meeting. Tech was very knowledgeable about issue and took his job serious and done what needed to be done thorough and quickly. The problem was diagnosed and explained to me

I was with your company for years and only submitted two claims. They both were denied for the exact same reason. My AC had corrosion which was not true and nothing close to what the technician who came out here stated. The technician was polite and nice. I had no issue with him. My issue was with the customer service given and the reason for my claim denial. This was my 2nd time using the warranty in years and to be treated rudely and laughed at on the phone I just went and cancelled. What a waste of money for years.

The sales person was very professional and explained to me all the ways I could save money. He took the time to ask me certain questions like having a senior citizen in my house which helped me save even more money. I will probably tell other people about Choice Home Warranty.

Representatives Seemed as if know explanation. Was accurate and clear. Rep was kind and patient. Let's see if after I use service to further give more rate on my experience so I have no more to say at this time.

I placed an order on 4/21/22. The vendor never showed. After at least 4 calls to cust svc. I was provided another vendor who did come on 4/25 only to get from CHW that they denied the water heater claim. I had shut the water off to my home 4/ 21 so I spend days without water before being told I had to get my own water heater which I could have done 4/21/22. Why do I have CHW???!!! I did have my water heater replaced on 4/25 and filed an appeal to the claim. I don't recall the last time I received anything from CHW and had to fight for that. It is NOT customer friendly that you have farmed out your customer service to the Philippines and that managers do not have to speak with customers. Terrible experience.

I had an appointment within a few days. The repairman was on time. Fixed the garbage disposal quickly. Was friendly, didn't make a mess. I would use this company again and tell my friends about this company. I thought he did a good job.

Brandon demonstrated awesome customer service and sales skills. I was happy when he mention the veteran discount on top of the promotional discount. It is wonderful to know that Choice Home Warranty takes care of America's Veterans who have sacrificed for this country. Thank you!

Purchased home warranty. Very happy with the representative I initially talked with at the time when I purchased the home warranty. Next morning received a follow-up call and this representative zi was also very happy with. Both reps were very polite, informative, knowledgeable and patient. After speaking with other warranty companies we felt we made the right decision in deciding on Choice Home Warranty.

My choice home warranty is up for renewal. I received a call from one sales rep. We discussed my options and I agreed to renew and provided them with the date. I subsequently received another call from another SR and they wanted to know about my renewal I advised them it would be paid on the date previously provided. He got very pushy and wanted to know if he extended the warranty could I pay NOW, when I said no, he very sarcastically said "Well, we will call you back on Friday, goodbye." I haven't had to call for services during my first year, and I'm wondering if the service department is as rude as the sales team. I certainly hope not!!!! Not happy at all with the Sales team.

Was really happy with five star those guys are awesome. They did good work. Very kind and respectful. They sure knew what they were doing in fixing my plumbing problem. Your company is awesome. Staff was very helpful to meeting our needs. Was fast to respond to problems we were having. If you need a home warranty company Choice is the best. They stand behind what they say.

The representative charged me without my confirmation with plan and addresses. I requested to cancel the charges and send me emails regarding all different plans. I have 6 houses but he wrote 4 houses with wrong addresses. This is a not appropriate procedures.

Tech Jerrad was awesome! Incredibly polite and professional and thorough in his work. Extremely satisfied with Choice Home Warranty and 5 Star tech service! Highly recommend Choice Home Warranty, they have always gone above and beyond for me! Thanks for such a quick and excellent response.

Choice HW sent an electrician to repair my microwave back in Dec. and I didn’t have to wait long. My microwave was functioning after. Then I had another claim. My toilet is not flushing properly. Same thing, they sent plumber within 1-2 days and problem was taken care of.

Reported my dryer not working and within a day I received an appt confirmation for a serviceman to take a look at it and fix it. Very satisfied with the response and ease of reporting with CHW. Would definitely recommend.

I was helped in a professional manner and all of my questions were answered. The person who helped me enroll was very helpful with matching my coverage on my previous home warranty policy. Would definitely rate my experience in enrolling 10/10.

Inspectors were informative, friendly and answered our questions in a manner that we understood. We were pleased that they will also be the individuals who will be doing the actual replacement of our old AC unit and look forward to their return visit.

The experience was good. The technician was polite and answered my questions. He found the problem, ordered the part and set an appointment to come back to repair my washer. He said the problem was the motherboard needed replaced. I offered cash for the service call and he told me when he returned he would collect the fee and it needed to be a check.

It takes too long to get repairs/replacements. My claims never offered a repair. The replacement takes at least 30 days. It only covers a fraction of what it takes to replace the the item. If you buy upper line appliances and you need repair/replacement. You will have to come out of pocket to add to the low amount that Choice will give you. Also you will have replaced the item before you get anything from Choice.

I was surprised to get a call from "Kurt" as I was reading email from Choice Home Warranty! Kind of scary how we are being watched and never know by whom!?... Anyway he made it very easy to take advantage of a sale price and gave me a senior discount and appropriate discount for not having central AC. Already I have more peace of mind to have this coverage for all my appliances since none of them are new. Automatic payments helped me to be able to afford this on my budget. made my day today and very pleasant experience with Karl. Immediately received my contract in email.

Dealing with Home Choice warranty has been one of the worst experiences I've ever had. They told me they have improved their customer service, technicians. They haven't. They're horrible. I can't even get stuff done on a timely manner. Your customer service Associates don't understand English thoroughly or speak English thoroughly. When you ask for somebody that can actually speak English they hang up on you. Very rude. Would not recommend this company at all. She never went back for this company. I'm going to get an attorney and sue the hell out of them I guess because I can't get satisfaction at all.

Your website is difficult to navigate and one of the last messages I received left no choice other than to accept the offer by Choice and nowhere else to go on the website. If by choice by management, this is dishonest at best and needs to be addressed. Once I received a communication from Choice on 4/22/22 which explained in great detail how a dedicated person would be assigned to my case in one (1) business day, I had to call the dedicated person on 4/26/22 to establish contact. This person, I found to be dedicated to Choice's replacement number and really didn't listen to me. Overall, I feel that I would renew with Choice. The review guidelines site was a joke.

The technician informed me that he couldn't repair my leaky faucet because it's a Moen and Moen products have lifetime warranties. And even though he did nothing he couldn't return my $60.00 check. It would have been much more convenient for me if he could have repaired it when he was here. It seems like a scam to me! Since I have $60.00 infested I will call when I get the part....but never again!

He was very efficient. He came on time. He was very polite. Answered all questions. Extremely helpful. He made sure the job was well done, and explained the issues. I would definitely recommend this company. I would recommend the technician that came also.

Checked everything, fridge had been repaired 2 months ago but failed again. This tech found several problems that prior person didn't even look at. It would have failed again if he hadn't gotten to the main problem. Very thorough and professional. Would recommend him for any appliance repair.

Our Tech was very friendly and Fast. He cleaned up his mess and made sure everything was working properly. He did not try to hurry and leave. I would recommend him to anybody. The appliance now works like new. His expertise showed he knew right where to look for the problem.

I was told by a Choice rep. that Choice Home Warranty only pays for labor cost on the replacement of the furnace so I have to buy my furnace. It’s more than 1500 dollars. I can go to my home insurance. Get it for less than that.

Once our service tech came he was in and out. He was efficient. Checked everything and resolved the issue! Travel time was a concern and scheduling conflicts but ultimately satisfied with the service. We hope if there is ever another issue with our unit that we have the same technician.

Today, I purchased a home warranty from Choice Home warranty. I spoke with Mr ** and received great communication and appears to be a great deal for my home.,No pressure to purchase. I look forward to working with this company and sharing this with my family and friends. I pray that the company lived up to the 5 stars.

Just purchased to the Total package plan in late February and this was my first time using the service. It took about 36 hours to get someone assigned and then I had to call to schedule a time that actually worked for me, as they initially just give you a time. Contractor fixed the plumbing problem so so far, so good.

I have three warranties with Choice. My personal house, my grandmother's home and a condo and that should tell everyone how happy I am with Choice. They have always been there when I needed them. I am always telling family and friends about Choice warranty company and how happy I am I have a contract.

I just signed up with Choice Home Warranty and "honest" Abe was a pleasure to speak to. Very informative and searched for the Best deal we could get. I got all my questions answered and feel confident in my decision. I had a home warranty before, but premiums kept going up every year. Choice home warranty company has a super sweet deal for seniors to where the premium will not go up. Make sure you check that out.

I paid for your service and I called twice and both times I paid for a technician to come out and both times you denied my claim so what am I paying for. You hunted me down for my money and I get nothing in return. You are a scam and are not trustworthy. No wonder you been sue for almost 800 million dollars it should have been.

He had been here on an early call (due to me contacting an the incorrect warranty company). He received the text that I had cancelled the night before so he left without hearing the telltale 'knock" of the icemaker. Once he heard the 'knock' he retrieve and installed a new icemaker. Cleaned up, took a picture of my check and was on his way. A perfect visit .. In, out and problem fixed.

I needed to change the times on our appointment as we weren't going to be home on the 0800-1200....I was very flustered since I didn't know what to do or how to do it....Then (when all else fails READ) I was on your web site and started reading and saw where it said RESCHEDULE and I actually could read and follow instructions and it worked...Honestly why can't more companies follow your guidelines so people like me can not feel like an idiot...Thank You.