Choice Home Warranty Reviews

Your warranty refused to allow the technician to do the job correctly and had to leave without fixing the problem. I need someone in management to reach out to me so we can get the plumbing problem fixed today 7/19/2023. Thank you for your full cooperation in this matter. Keith **

The representative that assisted me with my renewal policy on our current home and initiating a new policy on our second home started out extremely helpful. Then he got very pushy on a multi-year policy for our second property. Even though I said no multiple times he continued to push and I felt pressured to give in which really upsets me. He didn’t respect the boundaries I was putting in place and now I’m not so happy with my experience.

My experience with Choice Home Warranty has been pleasant. The technician I chose to use, Ray was very professional and knew exactly what he was doing. I would definitely recommend Choice Home Warranty to friends and family. The process has been very smooth and easy to use, I am very happy with the service provided by both Choice Home Warranty and my technician.

I was not satisfied with the determination that Choice Warranty would not repair my air conditioning unit even though I had been a loyal customer for about 3 years and this was my first service call. Also I had recently paid Choice Warranty over $1500.00 for a new 3 and a half year contract. I believe something could have been done.

The AC technician was very knowledgeable and professional. He diagnosed the issue quickly and resolved it thoroughly. I would not hesitate to use again or recommend. I asked several questions because I am always very curious about how the AC works and he was very patient with me and was happy to explain everything.

While it took way too long for you to send a technician over to repair the light, once Lebrun Electric got here, the electrician figured out the problem and repaired it. He was professional, clean and efficient. I was happy with the result and Lebrun Electric reached out for my feedback on the overall results.

I am owed $75 for a negotiated refund because I had to find my own repair person which your representative agreed to and which is now being denied. I paid $189 for the repair and settled for $75 but I have gotten different explanations as to why this money was not sent to me including telling me the check was on its way, wait 30 days, and finally that the paperwork was not submitted. This claim was made in April. I am considering cancelling both my contracts w your company as most times you cannot provide a technician and then you do not reimburse me.

Very disappointed with this company. The technician requested two parts to repair my stove but the company only approved one. I have been trying to talk to someone all day yesterday. I keep getting message to chat online and when I ask why the request was not approved. The response I get "the claim is resolved." It is not resolved..

I'm more than satisfied with Choice Home Warranty service. I will not hesitate to recommend CHW to any of my friends. CHW Staff are very helpful and professional in the performance of their duties. Furthermore, CHW is more economical and cheaper than most of the other Home Warranty I dealt with in the past.

Ironically, my washer and dishwasher stopped working two weeks apart. I called Choice Home Warranty, and the very next day I was contacted by the repair company. The repair company was able to come out the very next day to diagnose my problem. They came to the decision that the washer could be fixed but the dishwasher had to be replaced. The repairman came out to fix the washer two days later, and they sent me a check to a place dishwasher. I would highly recommend Choice Home Warranty!

The technician that came was very knowledgeable and pleasant. Travis did not do any unnecessary work and diagnosed the issue as an air conditioner problem, not a plumbing issue. He was able to locate the issue and was able to show me what was leaking. If I have any plumbing issues in the future-he will be the one I call.

Above and Beyond Plumbing provided excellent service. They resolved our plumbing issue to our full satisfaction. The technician was very professional and polite. He explained everything-what the problem was and how he repaired it. He was very neat, cleaning up everything after he did the work. I highly recommend this company.

Home AC not working properly. In less than half an hour the tech had cold air going again! I thank him for the repair. He was professional, knowledgeable and completely competent. Great personality was the icing on the cake. BTW: this took place in 90 degree/70 percent humidity weather. We needed that AC!

I used the online service to book an appointment. It was faster than calling. I got an immediate response for the appointment. The company assigned called and scheduled the appointment for the morning. Early in the morning the technician texted and said they were on the way, which I appreciated. He was polite and informative. He also had booties for his shoes. He gave me some recommendations. The problem was fixed in less than 30 minutes.

Not a great experience. Took 2 weeks to get a technician out; diagnosis resulted in a replacement over range microwave. Offered a rather "low" Lowe's gift card for a replacement. I accepted it, just to be done with this process. It apparently takes up to 30 days!?!? to receive an egift card? After inquiring about the replacement, was told installation/removal was NOT covered. Really? On the positive side, scheduling rep was great but was met with challenges beyond her control. The technician she sent was AWESOME, knowledgeable, patient with my questions, thorough, and very nice! Having this policy with Choice for 3+ years has not proven to be worth it. The customer service STINKS and it feels like they want to get out of helping you for as little expenditure as possible. The amount offered can't possibly cover an equivalent quality/similar microwave but whatever.

I was searching for plans and prices when I was called by Jerry, to offer me what was to be the best price for the total plan. I trusted him. After our call, I continued my search online when I came across your company site with a $75 off + 1 month free. Jerry Never mentioned this offer.

It was easy and the plumber came 5 days early. He was nice and knew just what he was doing. Redman’s plumbing in Mobile. I would recommend them. Michael did a great job. It is all just so easy. Great! The Choice system is just so easy to use. Love!

Yusuf made the experience very comfortable and clearly articulated the plan and the discounts that fit my needs. I have had a negative experience in the past with another service. He understood this and addressed all of my concerns in a professional manner and I look forward to this being a positive and lasting relationship.

Mauri ** has come through when I needed her help to get through an AC breakdown. My AC was fixed quickly and my claim was processed accordingly. I recommend Choice Home Warranty to everyone who is in need of a good home warranty. Thank you again for your kind and continued support. Greatly appreciated.

Came home from the doctor's office and the AC was running but not cooling. Was 85 degrees. AC is year half old but the thermostat is over 20. Noticed it was not maintaining a set temperature, had to set it on 79 to cut off at 77. When the unit was put in, they left a new thermostat for replacement... Said you do not cover replacing the thermostat.

Made THE mistake of contacting Consumer Affairs to research home warranty options. CHOICE warranty has been abusing me and called me 5 times in 10 minutes. I asked them to stop the harassing calls but the calls keep coming! BEWARE.

I had done some checking on CHW. Then when I called the agent already had my info. He told me the cost but I had to bring up the discount, and the free month. Then he said if I sign up then I would get the 85.00 service charge. But I had got that deal when I loaded my info into the web page and if you open the refrigerator door service charge would be 85.00. So truly he wasn't really giving g me a deal. Which at that point I had agreed to go with CHW. The one thing I didn't care for is the agent was quick to get off the phone. To me it was like his shift was over or it was break time. But he never asked if I had any questions, which I did. I am hoping that once I read my contract over that if I didn't get the answers to my questions I will call back to get them answered. I just hope this was a fluke and that isn't going to be like this if I need to call for service. Willing to give CHW a chance I hope I don't regret my decision.

I had a difficult time dealing with the AC company that was sent to my resident. However, Choice warranty was able to handle the situation and get my AC unit repaired. Choice was clear and concise with the AC company. Making corresponding both with JR AC and Choice easier regarding details and having my AC repaired in timely manner. Thank you. Ron **

The service provided is usually very good, but I have one complaint.. Our washing machine stopped working and parts could not be found to repair it. We need a washing machine, use it almost every day so we bought one from Lowe's. I was told they were going to offer us money to replace it. Waited a week or more to get a letter saying you would send us around $500 great news but we had already bought one from Lowe's! You did not send money. You sent an e-gift which is not very handy for us. We will have to use it at Lowe's? We are retired and very few times need an item from Lowe's. If we need something it is usually a small item probably from the plant department so we have to carry this e card around with us, I am 85 years old and will die with it I guess. Money would have worked much better. The customer service people said they could not do that? You should send what your customers say they can work with.

AHS sent out AC contractor with BBB rating of F. Parked on my freshly sealed driveway leaving truck tire prints. Asked to not park in driveway, his response was “WHY”. Asked him why he had issue with my request, he yelled you “DISRESPECTED” me. Got in his truck, rolled down his window and again yelled you disrespected me, good luck finding someone who will in the heatwave. AHS stated a supervisor will get back to me in 24 hours. I am paying out of my own pocket to get repaired by a competent AC contractor. Interviewed top 3 home warranty companies, Choice won my business hands down by honesty explaining max $ coverage per claim. The others dancing around my direct questions. Time will tell if Choice exceeds my promises and expectations. Do yourself a favor, do your research prior to purchasing a home warranty….read all the reviews and complaints on this site and BBB.

Sales rep Ethan would not take no for an answer. Tried to rush me off the phone while I was asking questions and upsell me for 5 years. I let him know I won’t want to set up the warranty at all at this point cause his sales tactics were making me very uncomfortable and what I was reading was also not what I wanted in a home warranty online. He charged my card anyway. Called back and they will not help me rectify this. Be very careful with this company. Scammers!!

The final result is great. The first phone call was problematic as the woman who answered did not understand or file the claim appropriately. I called back and on the second time everything was perfect. We ordered the repair service of our choice who came and fixed the problem.

I bought a policy in April and the gentleman took 3 hours of my time explaining everything. When he was done I said, "I will buy on the condition you send me your warranty contract by mail to review." He said he would want the same thing and that he would get it out right after I made the purchase. Mind you this was almost 2,000 so a LARGE purchase. I then called May 9th to say I haven't received what I requested...a hard copy policy. This is a warranty company and I have major difficulty reading online. I was told it had been sent in the mail and the gal said she would do it again.

Your rep. was very professional and easy to work with. Thank you. He was able to give all the info I needed. I hope to work you service people as well as I did with rep. I understand that I can cancel my warranty at any time. Hope I never have to.

Working with them is very painful and they will take around 1 to 2 months to fix the issues. For same kind of claims they will tell they open 1 claim but they open different for each similar claim and need service fee. Even after paying that it is not guarantee that it will be fixed. People who works there is also not friendly and waste company. Even if it urgent issue they take at least 2 weeks for fixing it. Until last minute you are not sure if this gets fixed or approved. Even lot of providers who comes with them sometimes they don't even respond because of how they deal with vendors. Sometimes vendor comes and looks at the problem and then no response after that. They will be keep re-assigning that claim to the same vendor even if they don't respond. I also heard so many vendors are not showing interest to work with this company. Please stay away from this company. I have also heard they take money even after you cancel the policy so please be careful.

We have been with Choice 2 months. Prior we were with O R for 23 years. Within 2 months CHOICE has already exceeded our expectations! PRIORITY.. is their customer. AND it reflects in their service! After our techs visit for dryer, we were confident that our problem had been resolved. Thank you Choice.

Tech was great. My AC is out. It is 116 Deg. Took over a week for first visit. Told me you can't fix and next appt is in two weeks. Can you expedite? Reminder - it is 116 deg here. Also need company to call me to tell me my options. Will you be replacing system? Do you replace the entire system or just one unit? Do I have an option to receive a buyout so I can choose a higher-quality AC unit?

I signed up for the service program but I have not received any information about it. I talked to Samantha about getting a home service agreement which $53.12 was taken out of my account but I can't log in to see what I have ordered.

Very very disappointed. I have been waiting for a few weeks. Last week they text to reschedule for yesterday. They were a no show. This, After I cancelled a Dr appt to make sure I was here and available. I paid a lot for this service up front and it’s been so difficult to get someone here and for this to happen is discouraging. Scott, that fixed our Dishwasher on Friday was amazing.

The technician that I had to find myself to fix my air conditioning was wonderful. He was friendly, courteous & knowledgeable. Had my A/C running in a couple hours. He took pictures & did all he could to help me be able to file my claim with Choice to be reimbursed.

My air conditioner unit froze. I filed a claim with Choice Home warranty on 7/11/23. I was told that a technician couldn't get here until 7/18/23. I live in Georgia where the hear index has been in triple digits. I couldn't wait 7 days. I contacted a technician that came and repaired my unit on 7/13/23. I paid out of pocket for the repairs. I asked Choice if they could reimburse me partial payment and was told no!

Advanced Plumbing Co. was sent over. The gentleman was quick and very professional. I was very happy with his work. He answered any questions that I had. I feel that he went above and beyond to work with me. He even respected my wishes to keep my gate closed due to me having dogs. I would have no problem working with this company again!

I am in the process of having someone come out and evaluate the air conditioner. So far I am pleased with the response I’ve gotten. I will be able to access the quality of your company as soon as the problem has been established and repaired or replaced. I do feel a sense of relief to know I have your support.

Very quick to respond to my claim. The technician was very professional and knowledgeable. The only drawback is after he ordered the part for my refrigerator which will arrive in 3 days, it will be 2 weeks before he has time to come back and install it. In the meantime, I am without my refrigerator.

I signed up for your service on 7-17-23 and was told that I would be receiving a email regarding this account. I have tried calling to speak with someone since yesterday but the customer service department is closed. It is 08:32 and still closed. Someone needs to call me ASAP. Thanks Terry **.

We submitted a request for info regarding CHW and received a response within just a few moments! Information regarding their plans and a clear response to our questions, along with working with us on our budget made it easy to make a decision to become a customer of Choice Home Warranty.

I’m a Retired ARMY Master Sergeant. It takes a lot to convince me. Things have to be Dress right dress, which means, in order. I was very skeptical about getting this Home warranty stuff. I received a call from Mrs. ** and I was very impressed with Her sales Skills. I still don’t know how she did it but she Sold me on a 3.5 year warranty contract in about 30 min time. That is a difficult thing to do. What can I say? I made the Right Choice to go with Choice Home Warranty. I salute you Mrs. Amy **. A Job well done!

Call to get A/C repairs, I put in initial request in electronically and followed up with call. It took 48hr before representative responded with appointment to come to my home for repairs. They made assessments and later repaired issues but had to make f/u trip to install correct thermostat. Overall was pleased with end results after 3 days with no A/C.

My Samsung gas oven did not reach the temperature programmed on the digital control screen in a reasonable time. The digital control screen beeped indicating it had reached the programmed temperature, but it actually was not at the programmed temperature. But it actually was 50 degrees lower than programmed. I reported this repair request using the phone but, in the future, I will try use the on-line reporting system. The phone reporting was not easy to use & the information that was collected was incorrect. The technician was knowledgeable and friendly. He used both text and phone calls to communicate. He showed up when he stated he would arrive and sometimes called to ask if he could come even sooner than estimated.

A technician was called and arrival was timely. He was knowledgeable and explained that I had 2 parts that needed replacement. He had the parts. He then placed a call for approval but there was the problem. The process of approval took almost 3 hours which was unreasonable. There should never be more than a 30 minute wait at the most. At the end of the day repair was made.

My AC in the house quit working on a Sunday afternoon. I was contacted by the repairman Monday before noon. We are in a blistering heat wave in Texas right now and I am sure these people are swamped with calls. Luckily my AC started working again. I am very happy with the quick response.

I made a claim on a Sunday night and was given an appt for the very next day! Very prompt service and when the problem was easily fixed without the need for the service. The technician was very informative and the case was solved! I am so impressed with the customer service and would love to be contacted in regards to a contract for my primary residence!!!

I was not notified that Sears was coming until a few hours of the day. That is unacceptable. I should have been given a few days' notice so I could be sure to be home. Luckily I was home. Otherwise the technician was fine but he had to order a part for the refrigerator to fix the problem with the water. So now he has to come back & it is a 3 week wait. Thank you.

After I enrolled for a service contract on 7/16/23, your representative became so pushy and aggressive in trying to get me to purchase more years of coverage. I almost canceled your service on the spot. I really resent such aggressive sales tactics and am seriously reconsidering renewal for next year.

Great timely service with sending a tech out to resolve an issue. The $85 service call fee per item and the length of the time it takes to receive a gift card if a replacement is unnecessarily way too long. We should not to wait a month for appliances that are necessary or used daily after a replacement is recommended.

You guys appear to be very smart. I was still in the process of filling out my request for quotes when different representatives started calling and sending emails to catch up with me. I had different responses to choose from, but Amy was great. You all can see the outcome of her professionalism in my decision. But, what is more important is my experience with your services which I am looking forward to.

My Microwave Oven's door handle came off when I went to open the door. Choice Home Warranty refused the claim as they said it was physical damage. I asked for an explanation and the claims adjuster's explanation was ridiculous. Physical damage to me is hitting, prying, and dropping the microwave oven and not opening the door, and the handle coming off. Then I asked for a repair to fix the microwave as it was working for two weeks after the handle came off. They declined to send a tech to fix it. They said the microwave wouldn't work without the handle being fixed. I explained that it was working after the handle came off for 2 weeks. They still said no. Currently I'm shopping for a new company. Would not recommend Choice Home Warranty.

Didn’t know everything would need to be done with emails, and no emergency service. They only use Sears. No help if you need to contact someone on the weekend, gotta wait till a week day. Took 3 weeks just to have Sears come out and check my ac. Said they fixed it after I paid to have them clean it (that’s not covered). Still having issues. Gotta wait for an email to sched another appointment probably with Sears. Ac still not running. Here in Cali we are in a heatwave. I have senior parents that need the ac. This is not helpful at all. I can get a local repair to come faster and probably fix it right. Why don’t they use more local repair shops? Waiting for a response for 24-48 hrs is ridiculous to fix an ac issue. Especially when I have just had them out a week ago! Unprofessional. Neg Star if I could.

Choice customer service is very unfriendly and not empathetic when you need their service. The process is very long to get anything fixed as are the call backs to find out their long process. I even talked to a supervisor for clarity on the process and she was rude as she repeated the same thing 3 times about waiting for the diagnosis and finally on the 4th repeat she added that each technician sends their finding differently. Some have technology to send while they are at the property, others at the end of the day, and some take up to a week. My water heater broke where my 80 year old mother lives. The technician told her that it was not all going to be covered and that we would have to pay more than the service fee yet we are still waiting for the diagnosis, hopefully the end of the day. I do not recommended this company.

I put in a claim to have my toilet fixed over a week ago. And nobody has called me for a appointment. I called the claim service and got the run around about my claim. How they were working really hard to get someone out here to fix my toilet. How does it take this long to get a tech out here to fix it.

My experience over the phone when I spoke to a representative was very good, however, TheTechnician from Sears was a different situation and was not so pleasant. I did not care for his attitude at all or his tone. It's just the way he said, I need to pay the $85 service fee.

Some of my experiences with Choice Warranty have been pleasant and working well, but others have had me wondering if I should remain with these services. I pray that my experiences will be all positive, going forward. Thank you for checking on my thoughts.

Daniel was pleasant and willing to work through my needs. He found an option and price I could afford. What he set me up with, was better than the price given to me by another agent on the phone the day earlier. I'm on a limited income so every little bit helps.

The technician was good and performed his duties in an efficient and effective way. He diagnosed the problem and then came back and fixed it. He also advised me to do things in prevention. He was clean and did a good job. I highly recommend the company for this can work. Thank you for helping me.

The coverage seems decent enough but the guy selling me the coverage kept interrupting me, trying to upsell me on a long term coverage plan, and he wouldn't let me speak. I understand he has a job to do, but all I wanted was the annual coverage and he kept interrupting me to the point that I was going to ask for my money back and go elsewhere. I'll give this company a try for a year because the deal seems good, but that interaction with the salesman over the phone took way longer than it needed to.

I'm pleased with how fast CHW resolved my claim. But not with the outcome. I had to pay for out of pocket refrigerant CHW claimed was not covered. Also the technician advised me there was a small leak in my system and I was informed that would not be covered.

I don't care for parts being sent to my house. The parts should be the technician job to bring them to the house for repairs. I really don't like it. I am a older person with mobility problems, Even if I didn't have those problems, I would not like parts mail to my house.

Interior light not working. Choice states the repair is not covered. This is normal wear and tear. If this is not covered, why do I need the insurance? The tech was excellent. All he did was to look at the lights. He then stated one light is the problem, which is causing all the other lights not to perform.

Service who fixed the issue was fine—my problem was as usual, Choice found a way out of paying the bill. The last time was my home furnace. I will NEVER buy another contract from Choice again. You are deceptive in your sales to the customer and I will tell everyone I know the same.

Technician was prompt, courteous. Did a great job. Highly recommend him. Have confidence in this technician and his understanding of the system. Appreciate the support. I will also recommend Choice Home Warranty to others in the future. I have an additional property which I may consider adding to my protection plan. I do have a question. How can I find a copy of my contract?

Claim submitted, 10 plus days no AC, service technicians waiting to complete the job and CHW not providing them with details. Very unhappy customer that thought they paid for the best warranty CHW offered.

On Friday 7/14 Gayle? (Tech) came and he was great…Knowledgeable and efficiently fixed the oven. However we had an appointment for 7/13. Waited hours for a no show. When I asked our technician about this he said it was a different tech on the 13th. Now I received an email with an appointment for 7/15. What’s up with this?

I paid $2,700.00 for two policies. I put in a claim for an A/C unit that was covered under my policy. The A/C is old. Pioneer Air that CHW sent out said the compressor, condenser and coils were shot and the unit was over-amping. Clearly serious work needs to be done as it is not cooling at all. This is the function of an A/C. The claim was denied. I have tried to appeal and I have been continually put on hold when they said they were transferring me to claims, retention and sales (like ten times) where a recording has asked for my phone number for a call back. Then I am disconnected. In a week and a half, no one has reached out me. They are terrible.

R.S. Services was very professional!! Stacy called me two day ahead of my appointment and came same day. A/C was working in flash. Was very thorough and explained the process to me as they worked through the issues. The technician was very polite and professional as well. I WOULD HIGHLY RECOMMEND R/S!!

CHW communication and follow-up were poor. It took five days to get a technician in our home. And whenever I spoke with someone, I was read the exact same script. I felt like I was being spoke to by a robot. I was never informed by CHW when our technician was going to show. I was already at work when I heard from the technician. The technician was very accommodating.

Hi. The experience was our first. Two issues were experienced. One was the long length of time we had our service repair and after the service was done, we did not get a "marked paid by cash" receipt. Otherwise, once the repairman came, he had the part we needed and replaced same. The repairman seemed to be knowledgeable of the situation and completed the repair quickly. Thanks.

The Plumber designated by Choice arrived as per the agreed schedule in order to diagnosed the issue with the Garbage Disposal. The Plumber called the Choice representative and he received immediate approval to replace the Garbage Disposal unit itself. The Plumber left to obtain the new Garbage Disposal which was replaced that day. Could not ask for better service.

You refused to repair my dishwasher which was a covered appliance under our contract. We are very disappointed. The door spring failed after 13 years of opening and closing. That’s absurd! Your claim adjuster said that wasn’t normal wear and tear! What? The adjuster was arbitrary and unfair! We feel that CHW has not fulfilled the contract.

The technician was professional and checked the washer and gave us his findings. Instructed me to contact Choice Home about requesting an additional claim, for a plumber to fix the problem. He explained that the Drain Pipe on the wall is block and a plumber is needed to address this problem.

Claim was submitted and processed quickly. Finding a qualified contractor took a little longer than I would’ve liked, but CHW did a good job keeping communication going and eventually getting someone to our house to diagnose the problem within 48 hours. Once the issue was diagnosed the needed repairs were submitted back to CHW and it was approved quickly for a follow up repair date to be set with the technician.

After sending the request, which I had to do online, no human to talk to (the one thing I did not like at all,). The Repair man called me fairly quickly, and considering the season, regarding our repairs, then he set the time for our appointment, he was there early. The repair man was very courteous and was also very efficient,.

The technician spent a good amount of time checking multiple sockets looking for the one causing the outage. It took a good amount of time as he checked nearly every socket upstairs. Although it took a great deal of time, he was patient as he walked the upstairs areas looking for the problem.

Technician was friendly and professional. Reporting my claim was easy. No complaints. The only constructive criticism is to take claims in cases of an emergency situations and try to resolve in a twenty four hours window if possible. I do understands weekends are very difficult but maybe this can be worked on. I would recommend this company.

My warranty on my appliances was running out. I called Choice home and I feel the contract was a great price and everything is covered. I am a senior citizen and now I don't have to worry if something breaks down. I talked to Daniel he was very polite and helpful with all my questions. I would truly recommend Choice Home to everyone.

I felt very rushed by Elliott. I had to nicely slow him down. He was very dry and unexcited to sign me up. I am not sure that this type of job is really for him. I did tell him if he wanted he could put me with some who wanted to help me. However he did end up getting a good rate and I signed with you guys.

Washer went out, scheduled a service repair. Service repair company had awful service reviews. Contacted service company on 7/10, never heard back from them for a reschedule appt. Called 3 more times to get an answer to cancel the appt. Have contacted Choice about canceling our contract, NO communication about that either. Would never recommend Choice Home Warranty to anyone!!!

Needed new circuit breaker for my range and needed electric restores to my kitchen island and outlets I had placed there. Hensley Electric was beyond wonderful. Professional, knowledgeable and efficient. He knew what he was doing and was speedy in making repairs. He was very personable and exuded a quiet confidence. Awesome!

Within 24 hrs Choice had a repairman contact me to set an appointment the next day. Andrew, the technician, that came out was professional and quickly determined what the hvac needed. He was able to repair it quickly. I am happy that it was fixed quickly since we are having temps in the 100's. The part of the home that the hvac covered was not habitable with the temperature.

My dryer has a problem that is intermittent. It works after a technician comes out for about 4 to 6 weeks then stops working again. I have had it worked on at least 4 times. The problem is always the same. I am tired of paying for someone to put a bandaid on it. The last technician did at least make a suggestion that might help so now I’m holding my breath.

You drag my claim out from the middle of March until the middle of July and then denied the claim. To say I'm angry is an understatement. I will tell everyone I know how I was treated by Choice Home Warranty. I am also going to contact the BBB. I am also considering small claims court.

They are so full of crap. They don't honor their word. They give you a price a month. They tell you will only have to pay service fees. They lie they want you pay for it and show proof cause they say it is a preoccurrence. They are the one who called you and ask how old is everything, get you signed up and lie to you.

The dishwasher needs a $60 part and your company won’t fix it. I’ve had nothing but problems and no one contacts me. I have called your company every week and still no one will help me get my dishwasher working.

My case manager was difficult to get ahold of when I needed to ask questions about my dispersement. When contact was made, I discovered that the value of my claim was not based on the quality or cost of my equipment but rather the size of the equipment. In addition, I learned that my equipment size was originally entered incorrectly and, per my case worker, "could not be corrected to the proper size". Because of this mistaken entry, my disbursement was decreased by over 20% of the value of entered correctly.

The response to my repair request was quickly considering it was around the 4th of July. The A/C company responded quickly & discovered our problem. They contacted Choice Home Warranty for approval & received a quick response & a repair date was set. They showed up early & finished repair quickly. Fantastic job.

I forgot the AC Technician’s name but he did an extraordinary job. He was with Centry AC. Thank you CHW for your prompt action to help us solve my AC problem. Not only will I refer customers to CHW I will also refer friends to Centry.

We recently purchased warranty insurance thru Choice and have made our first claim today. The agent on the phone was very helpful and professional so we hope the rest of the process is as easy as this was.. Fingers crossed! We’ve had bad experiences with other companies before so we really hope Choice is different.

AC went out temperature in Texas 101 took CHW a day and half to email me that I had an option to get my own AC repairman but they had to approve the quote... Repairman said he had experience with CHW and it will take then 3 to 5 days for them to approve the quote. So I paid out of pocket I couldn't wait 3 to 5 days in Texas heat. But I did get an amazing AC repairman.

Claim was submitted on Wednesday and technician was finally assigned on Friday. Technician was approved to cut hole in ceiling to find water leak. However, claim to fix water leak was denied. Reason given was, “ Based on the information provided to us by you and the Service Provider(s) assigned to your claim, it has been determined that the failure does not constitute normal wear and tear and/or is excluded from coverage in accordance with the terms and conditions of your contract”. Based on this denial and the fact that my house is three years old, why would I want to have a policy with Choice Home Warranty? They can deem everything “does not constitute normal wear and tear”. Disappointing to say the least! I paid $150 out of pocket, $75 to Choice and $75 to the technician so far, and the repair is not complete.

Enrique with fusion doors was a great technician. He is very knowledgeable and showed us great customer service. We appreciated his professionalism and being efficient in fixing our garage door. He also has great communication skills. We appreciated how he took the time to explain what was broken, the operation of the part he replaced, and why he needed to fix it. Overall we had a great experience with Enrique and recommend him for any garage door work.

Took too long to get an appointment. When I finally got one, your claims reps would not help getting it changed. I finally got through to them and got the appointment 3 days earlier. They could not provide approximate time, only between 7:00 AM and 6:00 PM. Tech came and did well. Choice then authorized $250 for repairs. Then changed to $191 to replace. Now I have over $400 for new oven plus $160 install plus 30 day wait for the $191. What kind of warranty is this?

Technician is efficient & courteous. Service is fast & accurate. Extremely satisfied with his job. I would definitely recommend Choice Home Warranty to my family & friends. I’ve had two claims this year. Response was quick. I’ve had bad experience with my previous home warranty before I switched to Choice. I’m thankful that I changed. I can't think of any negative feedback, it’s all positive.

Called customer service, no answer, I left my cell phone number at the recording machine so they could call me back, they call me at 11:00 pm. Next day I received an email with the appointment with Sears for July 24!!!! Really? Do you think that I can wait almost two weeks with a leak in my ceiling? I live in Arizona, in summer time is 110 degrees F. What is wrong with you guys?

Good communication by service provider's office and tech. Tech was on time, professional bearing and appearance. Tech was knowledgeable and explained the issue clearly. Addressed the issue confidently, quickly without fuss or delay. I would definitely use this service provider again.

Our AC was not cooling the house in hot weather we have been having recently. The Techpro technician provided excellent service and resolved our problem efficiently. The AC unit is now cooling our house even in 90 degree weather as it should. The technician was friendly and competent and the cost for the repair was inexpensive as per the contract.

Was able to get technician out fairly quickly to check my Air Condition unit.. He checked everything and put my mind at ease. Choice Home Warranty helped me through this quickly and pleasant with representative who assisted me. I would recommend Choice Home Warranty in the future. Thank you Choice Home Warranty for now I have peace of mind.

AC issue, tech diagnosed with low Freon, charged it up and very happy. Tech very knowledgeable and helpful. Choice Warranty would not cover. Choice Home Warranty is a scam and waste of money. Will not renew once coverage is over. I tried to cancel once before but was lied to when I signed up that there were no cancelation fees and would have been charged fees if I cancelled. Taking my business elsewhere.

Your company couldn't find a contractor that could fix faster than 1 week! I had to search one out and get it fixed at my expense. Your service was worthless! Not impressed. Hope the next time is better! Crazy system, next year will look for a better company. Not a pleasant experience.

Travis was great. Came to the house, assessed the issue with the range, and worked his magic. Our range is working again. Not the first time! Thank you Choice for having an outstanding tech company for appliance repair. And thank you TAR for having an outstanding tech on your staff.

I was stood up. The first appointed time I waited 4 hours for the tech to show and I didn't even get a phone call. When I called, Bennett & Sons office was rude to me because I was very unhappy with them. I went a 3rd night without A/C. They showed up in the morning and did the same temporary fix you authorized in the past. Yes, it is working, but the 22 year-old, R-22 system needs to be replaced.

Initially my scheduled appointment time was between 8-5. On the morning of the appointment I noticed it had been changed to around 1. The technician called me around then and said he’d be 20 minutes. He arrived as promised and as soon as I showed him my dryer, he turned it on and knew exactly what was wrong. Unfortunately he’s had to order the parts and I’ll have to wait another whole week before he (or someone else) comes back to fix it.

Boyce was great. They diagnosed the problem efficiently and professionally..Great job Peter. Dealing with Choice is not easy…Choice denied our claim for the recommended A/C replacement. I am not happy that Choice would not even contribute to the wear and tear items..Very disappointed in Choice ..Some of the people I spoke to were good others worthless…Very unhappy.

My toilet was clogged and overflowing. I called Choice and they immediately made an appointment for me with Flawless. The young man came at the agreed upon time and fixed my toilet immediately. He was very nice and polite. Be aware that this company only takes cash, Venmo or Zelle… No credit cards or checks.

Choice Home Warranty has been AWFUL. What a waste of money, do not throw your money away. We moved to Texas and bought a home 6 months ago. 3/4 claims we have made have been denied. They find every single possible loophole they can to get out of covering things. First claim was a pool heater. After 6 technicians, 3 service call fees, hours of being on the phone talking circles with their representatives to try to get answers it was determined that we needed a new heater and they wouldn’t cover it. Then I called to confirm hosebibs were covered on my policy which the technician assured me they were under plumbing. As soon as replacement was recommended. Denied.

I recently had my clothes washer serviced by Tony, and I am pleased to report that my experience was nothing short of outstanding. The technician was a consummate professional and exhibited an exceptional level of knowledge about the complexities of my appliance. From the moment he arrived, it was evident that he had a profound understanding of the task at hand. He was prompt and efficient, arriving precisely at the agreed-upon time which was very much appreciated. His punctuality, coupled with his efficient work ethic, made the entire process seamless and stress-free.

Lisa who I spoke to was very professional. She was able to answer anything I asked. Great experience. She was able to find exactly what I was looking for. She told me that if I wasn't happy I would be able to cancel. I'm very happy with Lisa's assistance to make my decision.

Professional, knowledgeable service from Sales staff. Price and service is great. Would recommend checking them out and look forward to being able to refer friends and relatives in the future. Coverages and policy looks to be everything we need. We hope to have a long relationship with such a reputable company.

They do not perform as they advertise. They had me wait three days before they would have someone out. The day of they gave me a window of 8 to 5 pm on a Friday. Took off work to give them that day then received a call that they would not be there that day and a reschedule would take me to the next Friday, really, come on.

We had an awesome experience with our electric range. A&E appliance repair came out quickly. Wonderful technicians; very professional. And they got the job done. With hot water heater was another matter. I am not happy with the service we got when I called about the water heater. All correspondence was thru email. One email said a man was going to call me; he never did. And the company lied and said technicians came to my house but they never did. When technicians came out they said they had never been here before. We had to call the area rep.

The salesman was very polite and I was very satisfied with the plan and payment that I was offered. The deal was great and I would definitely recommend Choice Home Warranty to both my friends and family. I am looking forward to continuing to have a great experience and working with this company. Thank you, and God bless you.

AC unit went down. Kept turning off and on. Called CHW and logged a call. It took a little longer than 24 hours to have someone scheduled but I'm sure it was crazy busy given the Florida Temperature. The technician came three days later and repaired the problem quickly. He provided a great explanation and was very professional. Excellent experience.

I have been a CHW customer for many years, I have been extremely pleased with not only the services but also with the terms of our contract. YES I do and will continue to recommend CHW to anyone interested in a Home warranty company. Keep up The Great Work. -Ron

I contacted Choice Warranty on Tuesday, 7/11/2023 at approximately 5p and I am still waiting for someone to come and resolve my issue today. It is Friday, 7/14/2023 at 3:33 p.m. The technician should have been here between 11:00 a.m. to 3:00 p.m. This experience is causing me to reconsider my decision with Choice Warranty. Please decide for yourselves whether this would be a good choice for you.

Plumber came out and turned in estimate for work on July 3, didn't get response till July 6, 2023. I had to call Choice myself to get answer. Plumber came out July 18, 2023, brought replacement faucet but was not comparable to the one we had. The one Choice offered was a $60.00 faucet. I went to buy a replacement for $100.00. Only $30 more than the one Choice wanted me to use. No way I'm using cheapy faucet in our nice kitchen. Plumbers were very professional. The second plumber sent estimate to finish work. Never got answer from Choice. I called Choice three times this week and left my number and no response to date 7-14-23. Shame, Shame re-off, you are not honoring your policy.

I was looking into the warranty online and filled out application. Received call from a very nice young man, sorry didn't catch his name and he explained that being over age 50 and for signing up for more than 1 year I was eligible for discounts. Sounded good to me and paid in full until 2027.

The technician was knowledgeable and thorough. He called the morning of the appointment to lock down a specific time that made scheduling a lot easier. Of course if an earlier appointment took longer than expected, he would call me and we could amend the appointment. He did a great job after he arrived. I would highly recommend Marvin’s AC. Thanks.

Why have Choice Home Warranty if they find a loophole to deny claims. They lead you to believe things are covered that’s not. Get a savings account instead. The only thing they cover are appliances basically, I’m canceling Asap. The only positive thing about my experience was the technicians they sent out, very knowledgeable and professional. But their policy limits what they can do, have to submit online and wait for response from Choice if they decide to respond.

Is easy and quick. Just had to log in to your site and fill out a short form. Received an immediate email now just waiting for a technician to get back to me. So far I am very happy with your company. I have and will recommend your company to others.

Very easy to schedule an appointment with the customer service representative, very friendly and very professional. I would definitely recommend Choice Warranty to family and friends, the representative ask me detailed questions regarding my problem, he made me understand all guidelines as to filing a claim and gave me a timeline as to when I will hear from a service technician..

He was wonderful in his explanations of what was covered. I had another plan from when I bought my home that was a total failure and would never renew with them. Leo went over every option that was available. We discussed the extra options, which was helpful. He also explained the option of the five-year plan, which I did select.

I am in the customer service business myself so I am always looking for representatives that treat me the way that I would want to be treated, and my rep. Kevin **, did exactly that. He was very professional, kind and patient. He really believes in the product that CHW provides. I would definitely recommend this company to anyone else out there who is looking for a reputable, customer service oriented company.

Daniel help me, he was excellent. I asked him all kinds of questions. He had so much patience and knowledge. He answered all of my questions. I was satisfied with what was covered and I wrote down everything he told me what was covered for my backup.

Service was provided within reasonable time frame. The tech arrived very promptly. He was very professional and satisfactory service was provided. I have recommended CHW to my friends and family who are looking for reliable service providers. Hope CHW will keep up the good work that they are doing in scheduling and providing service and current speed level.

I was looking around online late at night for the most competitive warranty for my new triplex. I submitted my info for a quote and a representative called me the next morning. The representative was extremely helpful when explaining the policy details and finding promotions to help keep cost down. 100% would recommend. I ended up going with a 6 year policy term to lock in the great rate they found for me. When we get more rental properties I will definitely be adding them to this policy.

I have had a complete run around on trying to get a simple oven light repair done. I heard everything from, "Buy a new oven, we’ll give a Lowe's credit" to ‘too bad a light doesn’t affect the oven’s operation’. Now you are sending a second technician out from a different company because you don’t trust the first one you sent out that I paid $75 to. I just want the light to work. I don’t want to buy a new oven that doesn’t match the other one I have. It shouldn’t involve me speaking to numerous people and making appointments to talk to them.

Amy was great and very helpful throughout the process of purchasing our new home warranty. She deserves Kudos for dealing with people who have tons of questions like myself. I could not make up my mind as to if we wanted a 3 year or stay with a 1 year. Forgot originally to mention that we have an additional stand alone freezer and she quickly responded with how much that cost per year along with many questions during the process. I hope the warranty lives up to my expectations.

Filing a claim. Agent was very helpful, claim was received by the agent. She was very kind and personable. She was knowledgeable and informed me of your process to get a qualified agent to contact us.

After calling the claim center I was instructed to file my claim online. And that's what I did but I was feeling like this world delay my claim. However Choice Home Warranty replied with an email in just a few minutes. The email had my claim number, who they contacted about my issue and their full information. My appointment day and time was also listed with the option to contact the business and schedule a different time. Excellent service from Choice Home Warranty.

I live in an area where Choice is unable to list vendors to help with my issue. In order for me to qualify for reimbursement for services I had to find a company that would agree to complete the online form. It was this process that was not explained by your representative clearly. I was given different instructions each time I reached out to claims. After more than five calls to Choice I was able to piece each call together to put my claim in. I have been a customer for several years and currently I am paying more than $700.00 yearly and this is my second time putting in a claim over several years.

Good, prompt service. Corteous technician who made useful advice and recommendations. Will keep your company in mind if future needs arise. Thanks for your service. Good service. Reliable service. Prompt service.

Because we live away from any large city it took a while before an A/C company was located to come check out A/C that was not cooling. Once he arrived he determined that the system was low on refrigerant and called Choice Home Warranty for authorization to add refrigerant. He added the refrigerant and it helped some but unit continued to run constantly.

Thank you Greg for the fantastic support that you provided me in identifying the right products at the right prices for my properties! I’m so glad I switched to Choice. Choice is saving me quite a bit on my home warranty products with bundling my properties, and the staff is so friendly!!

I pay every month and twice now I have had to put in a claim. It has taken days before they send someone to my home. In the meantime I am inconvenienced. The plumber that was here on Wednesday took a picture then left, said he had to get it approved. Now is not coming back until sometime Monday and everything was not covered just because he is using better parts so now I have to pay the difference. So what is my money being used for every month? I am very annoyed. I would think using better parts would be better at least they will last.

Our garbage disposal decided it wanted to start making loud grinding sounds and stop draining. Nothing was placed in it that would jam it nor did anything inadvertently fall in it. I placed a claim and when the tech came out he quickly verified that the unit had seized and needed replacing. The order was approved and the new unit was installed in roughly 30 minutes. Straightforward, easy, quick, professional service. Everything you want in a home warranty company.

I just joined Choice Warranty so I cannot comment on how well the service works, but I will say that the agent I spoke with was extremely helpful and answered all my questions in a professional and courteous manner. His name is Eric **. I was thrilled that I got to speak to an American in the U.S.

As I was considering coverage for my home the rep was outstanding - knowledgeable, courteous and friendly. I asked him to call back a couple times to give me time to research and he graciously agreed. He answered all of my questions thoroughly. I have a good feeling about this insurance plan... It's nice to not worry about failures and having to pay for repairs.

The technician was courteous and on time. My issue in general is with CHOICE - the claim was denied due to not being wear and tear on a 15 year A/C unit really!. I'm in the process of getting a second opinion. Every time we have a claim with CHOICE there is always an issue.

So far my experience has been very good with Choice. It’s easy to file a claim in the website and they do their best to get a good technician out. They don’t seem to deny claims for frivolous reasons unlike other warranty companies I have dealt with in the past. Hopefully it stays that way.

This is my first claim. I phone the number to present the claim and the phone service was poor. I finally got hold of person to help me. He opened the claim and waiting for Technician to fix toilet. I won't know how service is until the technician comes out.

I've been with Choice Home Warranty since 2021. All was good until my air conditioner went out. Instead of repairing the leaking coil they just kept on sending out service techs to put more freon in (each service call cost me $65) It recently got to the point where the recharge would only last a few days. My wife and I are in our 70's and we have had no AC for almost a month now. Choice has been non responsive. Since I live in Arizona I contacted the Attorney Generals office who confirmed that Choice is being sued by them. I also found out that the EPA requires that AC units must be repaired if the recharge exceeds 10% of the freon capacity. My unit holds 22 pounds of freon. Since May of 2022 they have allowed over 30 pounds of freon to be added to my leaking system. Choice is not the right choice.

On July1, 2023, my water main broke inside my house. I had no access to this so I called CHW and filed a claim. At that time we were assured ( per our contract) that someone would be assigned within 24-48 hours. To date, no contact by the company unless I called them. We were eventually told on day 3 of the leak to hire someone for reimbursement. Never advised us they had a pre- approval process. Nothing. So we got the leak fixed and waiting on them caused over 5,000 in damages. Not counting the plumber who stopped the leak and they refused to pay.

My garage door was stuck. It would only open about 12 inches and make this grinding noise. I finally decide to call Choice Home Warranty, they immediately set a date to which a technician was to come to my home and repair to get my garage door. And the technician was on time and courteous. And repair my garage door within an hour of his arrival. I definitely would recommend Choice Home Warranty.

I want to thank Mr. Cortney ** for enrolling our family in an excellent plan. We recognize the need for such a safety net and we are looking forward to peace of mind with Choice. In the past, we have had a hard time with companies like AHS and Select Home Warranty. We could never get satisfaction with them. I am looking for a good, professional relationship with Choice. Thanks again, Frederick **

The technician was very professional and polite. He contacted me and the tenant before arriving at the property and made my tenant very comfortable and explained to me every detail of the job of fixing the dryer. I was very pleased with his service. My tenant speaks very little English and he made her feel very comfortable.

You need to hire competent technician. My claim was attended 9 day after a claim was made. I thought $65 covers the services but it’s not I have to pay extra. Payment was collected before services was done. Should it be serviced first before payment? I ask for receipt but no receipt was given.

We have had excellent service with this company. When we call they set us up with a knowledge technician who does the repair or reports the problem if they think it will cost too much. Then Choice home warranty contacts us about cash reimbursement. We have had both situations and were pleased with the service we received each time.