Choice Home Warranty Reviews

The technician assigned is wonderful and explained things very well. However, the amount offered for a replacement from the claims department isn’t even half of what a new one will cost. Very unhappy with that aspect and waiting for an appeal review.

I had a plumbing drain problem with my kitchen sink & dishwasher area. Technician diagnosed the problem and repaired promptly. This is the 2nd time his company (& this technician) has been assigned to my property and I do highly recommend.

Choice tech determined that my refrigerator was not repairable. Choice is giving me $494 to replace a refrigerator (18 cubic ft) that will cost $700 plus tax to replace. In my opinion, 70% does not qualify as “replace”. The case manager said the amount given was based on “their cost” but did not offer to actually replace the unit.

Choice Warranty did a good job responding to my concern regarding my A/C. Initially the provider could not address my concern on the scheduled day of the appointment. I called Choice, they cancelled that appointment and sent a new provider the next day at an earlier time and A/C issue was resolved. Way to go Choice.

They were really professional, and they found the problem right away and did they work in a timely matter. I would recommend them to my friends. I would recommend your company to use them with other customers. They are really good.

I appreciate them taking the time to help me when my appliances was declined. They gave me a caseworker to help and he took the time to work with me to get it fixed. Very professional and understanding. His name was Thomas, no other company has done that.

Thomas was very accommodating, thorough, and energetic. Looking forward to being covered by a company, Choice, that has not been bought out, has not changed names, reduced coverage, and raised rates while not informing their customers, this treatment will never do, it's a cinch to figure out who's the better company.

Support's been three days and no one has contacted me regarding an appointment. In the meantime I have a washing machine that is not working at all. This is not what I envisioned. When I decided to purchase a home warranty.

I called earlier today. Customer service was horrible. I have standing water in my basement. They both said no emergency orders through the company. I received an appt in which shows 8 days from now. I have now tried to call that company 4 times leaving 2 messages before their closing hours and have yet to get a response.

No issue with this warranty at this time. Tech made an inspection. Found circuit breaker to be at fault. Only issue is the time between reporting and the work being done. Otherwise absolutely not complaints at this time. Company was efficient and courteous. Explained the reasons and corrected them.

Tech came and accurately diagnosed my garage door. He then reprogram both doors, and both of my vehicle remotes. He made sure everything was accurately working before he left. He was very considering and helpful. I would recommend Choice home warranty to all my friends.

After being sorely disappointed in the service from another company, I canceled that service and will now give these folks a shot. Their online reviews are impressive and the agent with whom I spoke was knowledgeable and willing to put up with my string of questions.

Excellent, detailed information. Concerned, knowledgeable salesperson. Very good value for a very thorough coverage. We especially liked to personal and personable exchanges with Shawn. He will be our representative, and we look forward to having him on our team. Highly recommend checking out Choice for your home protection service!

The technician that came to my house for a dishwasher repair was very professional; He ran the appliance to see if I had any other problems which there were none. He ordered the part for me and will get back to me when the part is in. He was very courteous and I am very pleased with the service.

I was hesitant about getting service but once I talked to an agent she was very nice and helpful and helped me make a decision to move forward. I have already recommended this company to a friend. Thank you so much!!!

My air went out for 2 days during the current heat wave. I filed a claim with CHW. Within 24 hours I received a appointment with WEWASQUEZ Services. I have never heard of this company. My appointment wasn't until the 20th. I called Neftali **. I told him of my health conditions and he said he couldn't promise but he would do his best to come out later on in the evening which was the 15th. I was extremely impressed with Neftali **. He was extremely professional, friendly and knew exactly what he was doing. He had the system cooling within 30 minutes. It took all night to cool down the house as it had gotten so hot in the house. I would recommend this company and especially Neftali. I feel as though I have a friend who cares for life. Thank you CHW for referring this company.

I just signed up for the warranty service contract. Got an email which has some links to download. Unfortunately none of the links work/download pdf documents. So I don't even get to know my policy number. Had to get in touch with customer service to get my contract info. This is bad experience as a new customer!!!

One of our two air conditioners quit working. We emailed a claim to Choice Home Warranty. The AC technician came the next day. The AC could not be repaired. Choice replaced it with the best AC, by the best AC Technician and we are cool. Thank you Choice for having our back. You are the Best.!

Quality of product was well explained. Just cancelled another Home Warranty Co for lack of concern, follow up, and having me talk with people out of the country. It was noted that I will not have these issues as you deal locally and have multiple techs to handle requests. Only downside to the phone conversation was the rep talked very fast, had a bit of a hard time listening, and had a hard time excepting no when he was pitching add'l options to save me money. I am hopeful I made the right choice.

The guy came and did his job without complaint, and fixed the problem (washer not draining) in a timely fashion. I appreciate the efficiency and actually getting something fixed. I would highly recommend this technician for this job. Thank you.

The repair man fixed the problem and even cleaned out the lint. Was very polite and respectful. He had to come a second time just to oil things he forgot to do and was happy to do so. Very time ready.

CHW has very good turn around time when we open the incident tickets, quickly assign to the appropriate companies to get the the issue fixed. In all of the incident tickets I have opened so far, I got very good help from the respective technicians to get the underlying issue fixed. Thanks to my friend who referred me to CHW and I did my part to refer 2 of my neighbours already to CHW and will definitely bring more people to CHW as everyone can benefit from this wonderful service.

Updated on 06/18/2022: You guys are a total fraud! You can’t ever get anybody scheduled to come when I call … Been waiting 3 weeks for an AC guy. Now he comes out. Says unit needs to be replaced and now you are claiming the policy is cancelled EVEN THOUGH your resolution manager & I came to an agreement on 6/9… And the service tech received the email for the job on 6/15 to come out on 6/16… I called you guys that morning to confirm they were supposed to come out. You said YES. I paid them $75 and now you won’t cover the repair! And you obviously knew you sent them Because later that day YOU sent me a request to take a survey on the technician you sent out… Bottom line is you guys are a fraud! You stole my money and HAVE NOT provided a single service you have charged me for.

I’ve been with Choice Home Warranty for several years now, I don’t know why I have to do this again. When the technician came on March 28, Choice home emailed me that I have to pay out of pocket 650, I’m retired. I didn’t have it then but now I do. I am 72 years old.

Choice Home Warranty responded quickly to our service request. Greater Humble Appliance Repair did a great job diagnosing the problem with our washer. They were very professional and communicated along the entire process. The washer was not able to be repaired, so Choice Home Warranty is giving us a Lowe's credit towards purchasing a new one. We have recommended Choice Home Warranty to my mother in Utah. She is calling today. We had been customers with another home warranty company for years and had become dissatisfied.

Great conversation with the representative. Quick and easy setup. Will have to see how customer service and claims process goes, if it is necessary in the future. The rep was very informative and gave me all of the options and best offers they had to offer.

Teck was very knowledgeable fixed my problem and explained how to avoid the problem in the future. Great guy to talk to.tech arrived early and checked all my lines to find the problem, fixed the problem without having to rip up the entire house plumbing. Very pleased with his service and knowledge.

The representative for Choice Francis made everything simple and all questions ask was Answered with current policy that I have is not working to fix the problems in my home. Example my A/C issue with a leak going on over two weeks and still not fix. That is one reason I was search for another company. Thank You.

The warranty was explained to me in detail. Looking at the coverage can put anyone mind at ease of future big expenses of home equipment repairs. As for my opinion, the cost of insurance is very reasonable. The staff I talked to was very friendly and customer oriented. First I was hesitant to go with the contract however, after looking at the contract I was convince I made the right choice.

Had an issue with electric dryer and Choice approved. Tech came to our house and checked it out, as to why not functioning. Problem main circuit board but appears part no longer available from mfg. source. More than fair to offer settlement.

Made a claim on last Friday. Monday morning I receive e-mail that Fuse Appliance would be at our home between 3pm-8pm that day. At 7:45pm I called phone number listed on e-mail. Tech acted like he didn't know who I was and spoke with a heavy accent and could not understand what he was telling me. Tuesday morning I called Choice and the CS agent called the company while I was on phone and said that it was determined that it was not covered. I asked "how" since they had not come to our house. CS agent said that a rep from Fuse would be calling me within a few minute of our conversation, which he did. He explained why they didn't come and how it was determined.

Had an issue with the pool pump motor and the response time for my claim was very quick. One company accepted the work order but I was not happy with the schedule so I called and was able to request a different company with a more convenient schedule without any problem.

I have had this Choice Home Warranty for about six years. It was recommended by a satisfied friend. So far we did not have issues. I Have referred this service to three others people. I again renewed my policy for another five years.

Savannah was as helpful and kind as she can be. She helped me work through getting photos to her of the subject. I was so grateful for her help and understanding. She made me feel calm and at ease. I would recommend her to anyone.

Air conditioner not cooling. Call in problem to your office. Technician came out same day. Found fan on outside unit not working. Troubleshot problem and found starting capacitor bad, replace capacitor. Pleased with service from your office and technician.

Mr. Phil ** is very professional and knowledgeable. He is very good salesman. I highly recommend him. I had Choice Home before that time I was not happy with this company. I want to try one more time and see how it does this time.

I have filed 3 claims with CHW over the 5 year period of the contract and every claim has been denied although I have had to replace every system that I filed a claim for. The systems were replaced based on recommendations of the servicing techs. The servicing tech contracted by CHW no less.

I've used their services on several occasions, for appliances, and plumbing, and have always been satisfied with the work. The customer service staff, and the contractors are friendly, and professional. I would recommend them. The pricing is very reasonable. I'm glad I decided to get a policy from them.

After two weeks of delay and a $65 service charge, Choice Home Warranty informed us that our broken appliance wasn’t covered. I don’t understand. Why didn’t they tell us up-front? We could have replaced the appliance without the delay and the service charge.

Technician was on time and efficient. He checked entire system, discovered several minor parts needed replacement and got system running again. I would highly recommend him and Choice for further repairs.

Home Choice has been a wonderful warranty program, I've had several issues after purchasing a home, but glad it had warranty. Home Choice has been there for me to quickly resolve any issues and get contractors out quick. They do their best to cover the work and their deductible is reasonable too.

Technician was very thorough, tried everything he could think of to recreate the problem so that he could see what problems we’d experienced. Our issue seemed to have fixed itself in the meantime, so no actual repairs ended up being needed!

Our AC wasn’t working. Cool N Arizona did a wonderful job finding the problem, explaining it to us, and fixing it promptly! The technician gained our trust by his professional service and we would recommend them to all our friends & family!

To be truthful about looking for a warranty, I did my research. I looked at price, value, and service. Others may have more to offer in their package, but my finding showed these addictions were not needed at all. Services are the same, some have a larger upfront cost. But Choice has them beat, hands down. They are there to answer any questions also. They can help you with the fees too.

I am a new client of CHW. The second person I spoke with was very helpful, polite and patient with my concerns and questions. He explained the process and gave me the information I needed and assured me that someone would soon contact me to set up a service call.

Although two technicians said my 32 year old microwave needs to be replaced because the plastic door is so worn out that it's cracking around the hinges, Choice denied the claim saying it was physically broken. The last technician said, "It's worn out." This is my least expensive appliance and they are balking at replacing it for 1/6th of what I paid for the policy. It's a big run around and no satisfaction. Sad.

I placed a claim today for my AC unit. The response time to Schedule an appointment for my claim was outstanding. The technician arrived within the timeframe specified. He was thorough. Answered questions and was patient while I asked my questions.

With my policy that I got with Choice, it was to cover pre-existing conditions and it was several things that were already discovered in the initial inspection were covered. When I did the inspection before I bought the place, for instance, the garbage disposal was broken, and then the techs came out and fixed it. It was great and I was super excited about it.

James, the agent, was very courteous and professional taking the claim information. Now, let’s hope the rest of the experience goes as well! Hopefully, it will go well. This is my first claim experience with Choice Home Warranty. Choice came highly recommended by a friend.

The response of Choice Home Warranty was quick and the technician assigned to repair request were very good and professional. I could not asked for for better technicians. Choice Home Warranty is best In my experience. They prompt in providing service and don’t give runaround like some other companies that I have used in the past. Based upon my experience of last four years, I highly recommend them.

I left America Home Shield due to inconsistency with their service, and rude technicians. I joined Choice early this year based on their ratings. They did not disappoint. I created a case online Saturday evening that my air conditioner unit went out. Monday afternoon a tech came out and fixed it. No hassle, great tech, timely service!! Would definitely recommend this service to my family and friends.

Joe was very professional, competent, and knowledgeable about the world of plumbing. He went out of his way to make sure the issues we had were fixed/repaired. The sediment in the toilet is supposed to eventually flush itself out--not an issue that can be fixed.

We have used Choice for many years. This is our 2nd home with their coverage. They get right back to you on the claim and follow up on everything. Never have we ever had the runaround or ignore our request.

I called in my garbage disposal was not working, and 1 day later, the technician calls and fixes the problem. This company stands by their name and back it up with dependable service. I have experience with other home warranty companies, but CHW leads the way.

After I purchased the coverage only Mr ** called to sell me an upgrade, I told him no. He proceeded to sell me again on the upgrade I said no. Again he tried to sell me an upgrade and insinuated there was something wrong with me for not wanting to lock in for 6 yrs. So at that point I said no and hung up. He proceeded to send me email trying to sell me again on the upgrade I said no. So I received another email stating if I wanted to pay more it's more money for his company. That's when I requested to cancel.

Representative was okay, had to repeat things a couple of times, but no biggie and nothing to make a big deal about. I liked how he went over everything and inform me of what to expect within the next 24 hours

My refrigerator went out. I called Choice and they set up an appointment the very next morning. I was really impressed throughout the whole process. They really exceeded my expectations. Prompt response for service call placed on such short notice

My salesman was very knowledgeable and was great to work with. He got me the best deal and coverage. I would recommend this company and have to friends and family. And they will go above and beyond to try and accommodate your requests if possible.

Choice always responds in less than 24 hours with an appointment for a contractor to come. It has been a great experience for me and my family and we have had our refrigerator, heating system, cooling system, garbage disposal and washing machine repaired--a huge help!

I appreciated the thorough once-over the tech gave my unit. The issue, I discovered, was traceable to a minor upkeep action I had not tended to. Once that was taken care of, there were (and have been) no further issues.

Reps were very professional and courteous. They did an outstanding job on getting the A/C to work. Which I needed tremendously during this present heatwave we are all enduring. I have been with Choice warranty for quite a while now and each time respond with claims and workmen arrive promptly.

I am somewhat disappointed in your coverage of a problem with my air conditioner. It had a problem with no fault of my own. It is about 4 years old and lost freon apparently to a bad fitting and you would not cover the repair. Quite unhappy.

The problem occurred on a Sunday lunchtime. I logged on to the CHW website and reported the problem. I received a message with the claim number from CHW and was informed that a repair vendor had been contacted and would contact me directly. Early on the next working day I received an email from the repair company along with an estimated time frame window. The technician arrived within the given time window. The problem was quickly diagnosed and a faulty capacitor replaced. He was very courteous and completed the visit quickly. I would recommend Lakeside Mechanical's service and would use them again.

It's so hard nowadays to find anyone to do anything but Choice Home Warranty has always come through with professional, confident individuals to send to my home to correct whatever problems I may be experiencing. I'm just glad that this warranty was included when I purchased my home, I have been continuing the contract for the past three years.

Technician solved the problem in minutes. Came early, and finished quickly. Very competent. He was patient and helpful in demonstrating to us how he solved the problem too. I first initiated my request online but nothing happened. I actually had to call the next day to get request started. That was the only disappointing part.

The tech was very knowledgeable. He was able to explain every so we could understand. The unit is working just as it should. He was very respectful and kind. He did not ask if he should wear a mask. I made the request online. I did not have any contact with Choice directly.

Technician was very polite, quiet and fixed, took care of the problem in relatively short time. He was a good repair person. He was prompt, polite informative, clean, showed up on time, didn't waste time chit-chatting, his hair was neatly combed. His clothes and shorts nice and clean.

The technician, Micheal **, checked my hot water heater, could not find any leaks, & determined that it was most likely the pressure release valve, & that the drain pipe did not go fully through the laundry room floor, allowing the water to accumulate at the base of the heater. He was very Professional, articulate, & friendly. I will recommend him to anyone needing his expertise.

Glad the plumbing service had the necessary parts on the truck. In the past the plumbing company would have to order parts and make a second trip back to complete the repair. This contractor called and asked about the toilet bowl manufacturer which is probably the reason he had the necessary parts without having to visit first.

Hi, my ac broke and I send a request to have it fixed, the next morning I have a technician come over and figure that there was an issue with a part on the AC, he replaced the part and everything is back to normal, happy to have this service.

My refrigerator isn’t cooling and needed new parts to fix the problem. Still waiting for the part. The technician was very professional and arrived on time, he was able to diagnose the problem within 15mins. Hopefully my parts come in quickly.

Choice got my plumber scheduled the next day after I set a claim, and the service was a Excellent while he was here. He communicated when he needed to leave, and was quick when he returned to fix the problem.

I had a minor electrical issue and submitted a claim on 6/5. I was sent an email stating a contractor would be at my house on 6/14. The contractor had a 4 hour window and showed up in that time frame. He was friendly and fixed the problem in a timely manner.

This was my first service call since signing up with Choice. I like being able to go online or automated phoneline to initiate the service call but even better was being able to talk with a live person (a friendly helpful person!) to get this placed. The company assigned was great also. Quick to contact me and schedule.

I submitted claim on a weekend night via the website and had an appointment scheduled 24 hours. Website is easy to use. Company that provided service was prompt, professional and explained their work. I’m very please that I purchased a Choice Warranty!

Was happy with the job that the technician did, he explained what was wrong. I asked questions and he answer. Very happy and pleased with the outcome. The technician was very professional, on time, informed me when he was on way and the time he would be arriving.

Ray was the person that came out. He was with Sting Ray and was so polite. He apologized when he called and when he got here for bring so late. Even though our appointment was 11:00-3:00 he still kept his word and came around 7:30 pm. One of the best technicians ever! He knew what he was doing and got to the problem quickly. Our air works great this morning!

There was no water coming into the dishwasher. The technician corrected that issue and also ran and drained the dishwasher to be sure it was working properly. He also made sure we understood where the drain is located and how to set the controls on the door.

Jonaton from Martel HVAC ANSWERED THE CALL right away and came out the next day. Was very professional and solved the problem right away. Very nice person to deal with. He worked on both of my air conditioners and took care of both of them in an expedient manner.

The company that made the appointment for the first visit for the claim is 4 days from now. It is hot in here and my problem is I must wait 4 days just for them to assess the problem which I know. After that they then have to wait for authorization to do the work, more days with my family and I in this heat. I think it just needs freon. Too long for us to wait for something so needed. It'll be a week or week and a half before something so simple gets done, yet we must suffer all that time.

The plumber that came to my house was good and fast. Answered all my questions. Worked fast and very friendly. Cleaned up before he left. Took all the boxes and toilets with him. Explained all the things he did. Was not there not long.

We had a Sears repairman check out our washer problem today. His name was Brian and he was excellent at troubleshooting our problem. His analysis led him to order us a new user board that will arrive here in a few days. Sears will be back to install it. We feel relief that our problem may get solved quickly.

Choice Home Warranty has been good to us. We've only had one issue with them, and we've had numerous claims. I do my claims online and they're fast. For the most part, with this one exception which was the one outlier in our experience, they've been responsive in getting someone to us. We don't want to go outside and find somebody else and then try to get reimbursed. We want them to send somebody who will take care of the situation. Our experience has been good now that we know to we make sure that they send someone out as opposed to trying to go outside. Overall, the service has been great. They've sent people who have taken care of the issues. We've recommended them to friends of ours as well.

I was very happy to get coverage for my home so quickly. Choice Home Warranty was suggested to me by two friends. The only thing that I don’t like is that the sales team is very pushy. Even before I finish signing up, I am getting phone calls from them, and I can understand that they want to help, but for me it was overwhelming. Once I did sign up though, I had a call with someone who was double checking my information and that was also a tough conversation because he kept pushing me to purchase the 6-year plan. I don’t know how many times he was expecting me to say that I couldn’t afford it, but it honestly made me feel bad. I shouldn’t have to explain why I can’t afford 6 years of coverage, but I had to explain multiple times that I couldn’t afford that amount of coverage.

Mervin was awesome. He fixed our refrigerator leak and ordered a couple of parts for the ice maker and problem with freezing in left side of refrigerator. We were with another home warranty company for several years and changed to Choice Warranty this year. No one has been so thorough in trying to fix all our refrigerator issues.

Neal was very knowledgeable about the programs offered by Choice. He also was very helpful and patient in answering all my questions. In a business like yours, it is the customer service that separates the good from the bad. I have tried two other home warranty companies and they were very disappointing. I appreciate my real estate agent who recommended Choice Home Warranty.

Sam ** was very professional, courteous, informative and explain things very clearly, giving different options to choose from. His personality is definitely suited for his job. He was a joy to work with! His sense of humor came out when he mildly chuckled after my answer to his question, if I heard of CHW online and I answered that Richard ** told me.

Prompt appointment. Good technician. Tried to change contact phone number with CHW representative. Good phone number was not reflected on the receipt for service. Attempted to correct online, but continued to fail. Important to have good contact phone number because of pets. Overall pleased.

Wow! This was the best service I've ever received as a home owner. It's a shame I usually have never thought to use it, but this time my dryer broke down and I called and set up an appointment and within a couple of days of my choice; a guy came out and took care of it, he was very professional, polite, and even took off his shoes at the door. Home Choice warranty did what they said they would do. I highly recommend!

I would highly recommend Travis with Stay Cool heating and Air. He knew there was record heat coming and got here early. Also had it fixed promptly and professionally. I will request him/Stay Cool for any future visits and maintenance.

I have had to place 2 claims and both claims were handled in a timely manner. Both companies that came to do repairs were amazing. One of the claims was for AC repair and they came the next day and had my AC running great. I will tell everyone about my wonderful experiences,

This was my first claim with Choice and having had other home warranties I was impressed by the no hassle of getting my repairs done. I was so used to jumping through hoops just to set an appointment. This was great!

I was taking my time to decide due to my tight budget and was truly going to sign up but I was getting calls and emails to the point of becoming annoyed however rather than block all the unwanted disturbances I decided to sign up just to stop the constant messages. I feel satisfied because I need this and the rep was very polite.

This is my very time to file a claim for the repair of my dishwasher and I was very surprised how fast I received the response and tomorrow the technician will come at home to fix the problem. I can recommend you to all my friends for a very prompt response.

He is very courteous and very polite to talk to. He is also very respectful to his client especially to the elderly like me who has a little problem of hearing. I rated him as an agent for five stars. Kent I wish you good luck to all your endeavors and stay great all the time to your company. May God bless you more.

Albert was helpful and very nice as he sold us a longer term warranty! I hope we get to use it as we bought the 6 year program! We purchased the Total Plan for our home and our Rental. Not much else to say!

Service tech was very professional and courteous, job well done, would highly recommend for all your plumbing repairs, they arrived on time, they cleaned up any mess that was made. His helpers were very polite and courteous, would let them handle all my plumbing needs.

I filed a claim to have my dryer repaired. It took over a week to get someone here to fix it. The repair was scheduled, canceled by vendor, then rescheduled for a week later. In my opinion that is too long to wait to have something repaired. You should contract with more vendors to speed up repair times.

Israel, our plumber from Diamond Plumbing took one look and knew immediately what had to be done. This was Saturday and they are arriving within a couple of hours (Tuesday) to complete the task. The other Company I was with, which prompted my change, took 7 weeks to do a job.

Contacted CHW about a broken clothes washer, they were very responsive, had somebody out here in just a couple of days, said that it couldn't be fixed, Choice let us know that were replacing it, and sending a check. Great people to work with. I wish all companies worked that well with its customers

Fair priced, easy to join, worth it! Amy was informative and explained everything that was to be covered! We felt it was so fairly priced, we signed on for 3 years with 6 extra months of coverage. Thank you very much!

Mr. Luis ** explained all the benefits of a home warranty from Choice Home Warranty. He answered all the questions my husband and I asked him. We were impressed with the promotion for the six years and decided to buy a Choice Home Warranty.

Patrick repaired my ice maker, cleaned my vent, advised me what I need to do to keep my fridge running properly, and ordered the parts I needed. He also scheduled an appointment to install the part he ordered. I am very satisfied. Thanks.

The third-party company that was hired to come to our house was great, they were so understanding. But I am not satisfied with CHW. Our AC went out and our house was 90 degrees with two toddlers inside. We could not have waited a week to have it fixed, I had to call another company’s emergency line. CHW doesn’t have an emergency line so I was scheduled a week out. To me, this is unacceptable, especially in Arizona. There needs to be an emergency line for things like this.

I filed a claim with Choice and the very next day they sent someone out to fix the issue! They send out the most qualified vendors. I was with Home Warranty of America and they had the worst service ever!!!! I highly recommend Choice Home Warranty.

Choice Home is a great company. Always there to help. They are priced very well and you don't have to worry all the time about something breaking down and no money to fix if that happens. All summed up it pays to have Choice Home behind you.

Allred Electric Services responding to me with the information I needed and within a short period of time were here to check out the problem. The multi-lighted fixture was flickering and would not stop. He checked it out and made an adjustment to see if the problem would stop.

I'm not satisfied nor dissatisfied, but I called regarding my upstairs A/C starting to run louder than normal. Tech told me that I needed to add a relay because it was pulling too many amps on startup, but it isn't covered under warranty so it would be $350 out of pocket. I read his report and it now sounds like since I didn't buy it and the compressor fails it will be my fault. I did research and the noise and higher amps is just due to age telling me the compressor will go out at some point. I just don't like these constant upsells whenever they come out. When I had furnace trouble the guy told me I had to have all kinds of things done out of pocket. I got a second opinion and didn't need it... So I have trust issues with some of these techs. He was very nice and friendly.. but I'm just feel they are told to sell things that I really don't need and even if I do it.. it isn't going to prevent the inevitable compressor dying of age.

Technician did what he was supposed to do but when questioned about a an issue it seems like he had an attitude, also when ask to measure an missing drain pipe while on my roof...that I needed to replace at another time, he refused to do so....his demeanor for customer service was not professional.

I reported the problem, they told me several days to get someone out there. I called the service provider and explained my situation and they got me in sooner. The service tech came out was very professional and friendly. He looked at the refrigerator and know exactly what the problem was and had it fixed in less than 25 minutes. Excellent service. Thank you for being there.

The AC was out during a heat wave of 107° no wind days. They were quick and finding the control panel was out, got it running while they looked for a new control panel. He did a thorough job and would highly recommend.

I was informed that the service would not be covered as you considered it maintenance. So I had to pay $156 out of pocket even though my premium has doubled over the years and I understand my co-pay has increased from $60 to $85. If I had been told upfront that my policy would not cover, I would have used the company that installed the unit instead of someone I had never heard of. The company you sent was ok and completed the job.

I am very pleased with your service. Everyone is professional, provides a quick response, and affordable. The technicians I have used are also professional and timely. I would recommend you to anyone and will renew my contract when it expires.

It was very easy to purchase the warranty. It was very clear cut and easy to understand. I put in the wrong address when purchasing the warranty so hoping to get that changed. Other than that it seems great and I feel at ease finally having a home warranty.

JOSH the fellow I spoke to was very nice. Explained all that was covered and answered any questions I had. Some he had to repeat to me and he was very nice about it. Pleasant experience!!! I would recommend Choice Home Warranty to my friends.

We had a faucet that kept dripping and we couldn't figure out why. We tried to fix it ourselves several times and it wouldn’t stop. We did a claim to Choice Home Warranty. The tech came in and did the repairs quickly. He did a good job. My husband said he was one of the nicest people he’d ever met, and he was very thorough. Choice has been really good.

My air conditioner has been breaking since September and has been trying to get them to tell me what the problem is, they don't give me a solution, they tell them that I could buy an air conditioner and they install it... No, none of that. They didn't repair it and the dishwasher too. They never fixed it and I had to buy a new one because the technicians took everything apart and never fix anything... A company that makes millions and can't replace an air conditioner or a dishwasher... It's a shame. It's a scam company. They don't have a Qualified technician to fix your problems. A waste of money and time And unnamed embarrassment... I pay every technician..I pay home warranty .... and nothing is fixed. Horrible. Very poor company. No one give me 1 solution. No nothing.... and they sent to my that I'm lucky 50 dollars discount. Wtf.

Every time I have called with an issue either from ceiling fan, dryer not working, fridge ice dispenser not working, oven top broken this company has ALWAYS been there for me, to me they are the best and I will never change I have been with them for several years and they have always given the best and come through for me. Great Customer Service and In home service.

Mike ** was the best. He made it easy to understand the home warranty with The Choice Total Plan. He made it easy for me to sign up and get the plan started. I will do it all again if I can work with Mr. **. I haven't used the service yet because we have to wait 30 days before we can put in a service request. So hopefully the service will be as exceptional as the customer service.

The first Technician that came to my home was very Rude, Disrepectful, all he cared about was his 85.00 which he reminded me around 3-4 times, would not recommend him or his company to anyone's one might get shot! Second technician was very thorough and kept me updated and explained what actually was going on! Third I asked for a Supervisor to give me a call since last Thursday. Still have not received!!

Had a breakdown in socket and they sent an electrician who charged service fee and couldn't fix a small issue and said Choice Home Warranty would send another tech to fix it. Called Choice Home Warranty and they indicated tech submitted it was a major issue with wiring in wall that was not covered but if I get my own electrician to fix it and submitted an appeal and if new electrician assessment suggests it was covered issue they would reimburse it. I got another electrician to come, paid him to fix it and resubmitted to CHW with description of it being small socket fix that was covered but they refused to reimburse for cost of electrician saying the claim was over thirty days and closed. They said they are corporate office and there is no other resolution or someone I can talk to resolve this. It seems they stick to their ground whether right or wrong and customers have to pay for what is even covered service.

Very Pleased with the Sales Associate, he was very professional, not like First American Home Warranty. I had a bad experience with FAH not honoring the Contract in a timely manner. Would highly recommend Choice Home Warranty to other Home Owners.

I've been a customer for over 8 years now and have only filed about 3 claims. They have always been courteous and fast in getting someone out to fix our issue. You can file a claim online or call into customer service. We've never had an issue with them.

We are extremely pleased with CHW and their representatives. From our initial request for service, the service itself, to our contact with our case manager Champagne Chestnut. All have been incredibly positive experiences. Our case rep Champagne is an outstanding representative of customer service. She listens, is attentive and kind, she explains thoroughly the process. I will definitely recommend CHW.

The Garage Door opener stopped opening and closing after the wall switch or controller is pressed. It used to function opening and closing properly, now we do it by hand manually. James was thoroughly efficient, knowledgeable and friendly. I will hire him again for sure.

Ended up canceling appointment. Stove started on its own after 20 minutes of my call I got my appointment with Kenmore. Very very pleased that you're prompt. Very very pleased that your fast response. I was losing hope in your company, though I had to cancel the service I was very impressed as I said by the prompts and the speediness at which I was taken care of which has never happened before and I have used your service often. Good job. Very very pleased at your new communication of problems. People from different cultures have no idea what goes on here in the United States. Once again could not be happier with the prompt and leaving out of the middleman from the South Pacific, or any country other than ours. Thank you very much.

Excellent customer service. Friendly and polite. I liked the following call making sure I was able to review my information. I really liked the user friendly portal. A very reasonable contract. I was able to cover all the items that I needed.

Reliable friendly service you can rely on. Choice Home Warranty is prompt to provide service right away so that your home is protected as needed. My shower head faucet is broken and we worried it might leak. I called Choice Home Warranty and we are waiting for a technician/contractor to come out.

Choice Home Warranty has good quality service with quick response to any sort of issues. The response time is really fast and they resolve the problem within the time frame. I would absolutely recommend CHW to friends, family and colleagues.

On 6-10-2022 I filed a claim to Choice Home Warranty for my AC breakdown in my rental property. It's 100Degrees in Houston TX. I also called them on the phone regarding my ac breakdown so I could explain to the operator that there are senior citizens living in the house with health issues. I asked if there was any way Choice home warranty could expedite the repairs. They told me that they have submitted my claim and that I would receive an e-mail within 4 hours from a repair company on the schedule. After waiting for 5 hours, I received an email from a company called Saint Barbara that was located in California stating that they have scheduled a technician to come on 6-17-2022 to inspect the AC. That is 7 days away and the company is located in California.

Quick response from the warranty company. Great job by the contracted plumber. Came in and got the job done quickly. Even called before he came to ensure we would be home. We just moved in so having a company help quickly was a good situation for my family.

Was very disappointed in the way Choice Home Warranty scheduled this Claim. We first got an e-mail Tuesday June 7, 2022 from Choice Home Warranty telling us an appointment had been scheduled for Thursday June 9, 2022 11 am - 3 pm. The Technician was hard to reach and never showed. Talked to the Technician late Thursday night to find out his email from Choice Home Warranty scheduled this Claim for Sat. June 11, 2022 11 am - 3 pm. The Technician from Handyman Services - Austin Puckett showed up on Sat. June 11, 2022 when he said he would. Our service by Austin was GREAT (No Complaints). Would highly recommend him. We did on Sat. June 11, 2022 early morning get an email from Choice Home Warranty telling us the appointment was scheduled for Sat. June 11, 2022 11 am - 3 pm. Go Figure! I feel Choice Home Warranty needs to do a better job of scheduling these claims, causes a bad experience for the customer.

Elizabeth call me this morning to follow up with me when I placed an online inquiry. She was pleasant, knowledgeable, professional and willing to give me the best price possible. As I’m a new client and have yet to use the service I’m impressed already.

They are pretty professional and I'm pretty happy to have them as my Home Choice Warranty service, I plan on renewing again once my current policy is up for renewal. It gives me a peace of mind that anytime I have any type of home type of issues I have someone that I can relate to.

Tech was very prompt and showed up 10 minutes early. Did a detailed inspection and found two problems. It was determined to be not feasible for repair and I accepted the offer from Choice. The price was fair and we have ordered a new GE. Thank you for providing your advertised fix or replace policy. Thank You.

After 3 "No Shows" for scheduled appts, reassigned contractor did come to my house. Determined the system was low on charge. No airflow measurements were made, Just looked at the clean air filter. "Topped off" the R-22 refrigerant charge with R422B. No refrigerant leak check performed. Measured air temperature with thermal scan thermometer, not an accurate air temperature measurement. Contractor was courteous.

I bought a policy and a few days later I have a claim. I’m not covered for 30 days and was not informed of that. Agent tried to upsell me and when I declined, he hung up on me. I am a long time previous customer, but that doesn’t seem to matter.

Very quick response from the Choice Home Warranty team. The technician who was sent out was professional and eager to explain in detail his findings. I would highly recommend both Choice Home Warranty to others having used their services three times in the past two years.

Making a claim is super easy to do. I have several policies with Choice because I own rental properties. Whenever I need something repaired Choice makes the process easy for me or my property management companies to file a claim and get service in a timely fashion. I am so happy that I switched to Choice a few years ago. I have referred everyone that I know to Choice!

Called in at approx. 8:30 CT on a Thursday. I heard from an A/C repair man that afternoon. Set up an appt for 8:30 the next morning. He arrived promptly. Took care of my problem in a timely manner. He even asked me to text him the next week when the temps rose, he wanted to make sure I was satisfied.

Requested service for my pool filter. Received response very fast letting me know that a tech will be contacting me shortly. Expecting to hear from someone tomorrow with a scheduled time for service. Will follow up with review upon completion on the job.

I was disappointed with what was offered as a cost replacement for my dishwasher and I found CHW staff to be unresponsive to my emails and phone calls. I appreciated the option to receive a check instead of a gift card.

The email said our technician would arrive between 3 and 8, he called and said he would arrive at 4. He came in and went right to work, figuring out our issue with our refrigerator and within an hour had it running and said he would order the parts and return to finish the repair. Very professional, Thanks.

Choice Home Warranty is very prompt with getting a service person back to you. So, I've been happy with them. Everyone has been great. One of the technicians said that it's more difficult for a technician to get a job authorized by Choice Warranty than by this other company that he works with as well. But it doesn't affect me, it's the technician.

I had no issue with the response time from Choice Warranty. What I could not believe was how far out my appointment was. Couldn’t you have found another Company to fix it. No one gave me an explanation other than it was the best they could do.

The technician who came to my house was great! Choice warranty however, did not call to follow up on the appointment. In the 8 weeks it took for my claim to be processed I only received one email with an update. I replaced my appliance 2 weeks after the claim was placed. Finally after 8 weeks Choice decided to replace my appliance. But was only offering Lowe's gift card to replace the appliance. This was not acceptable as I had already purchased a new one. Also, when I signed up for the warranty. The sales person told me that if an appliance needed to be replaced it would be the cash value of the item, not E gift cards. There were a lot of broken promises in this transaction. I was told more than two weeks ago that a check would be mailed and I have yet to receive it.

Our air conditioner started acting up Thursday, Friday a technician was out and did a bandaid fix and ordered a part, he came Sunday to put the part in. It's 113 here right now and the response time was excellent. The technician seemed knowledgeable, very courteous and even worked on Sunday to fix our AC!!

Four days without air in 114 degree heat. Waiting promise Tuesday morn. Unacceptable. The company should work on weekends in this weather. Should we have a different AC problem please do not use this company for us. We hope we do not have another problem.

I was able to get my hot water heater diagnosed and replaced within 48 hrs!!! Thank you ChW for your quick response and great company that did the work! Action plumbing is great to work with and very friendly

Choice Home Warranty is awful. They use technicians who are not licensed in their field.. They do everything they can to deny a claim. I have currently had no AC almost a month and they don't care.. They try to get techs to do work very cheap therefore they can't get any reputable ones to work for them.

Phillip was extremely helpful and patient even when I called him back several times because I had a lot of questions and concerns. And he handled every one of them on a individual basis and was very knowledgeable as well.

Tamilr was awesome. He did his best to reduce the overall cost to something I could afford. As long as everything that he told me remains true I will be buying an additional policy for my second house and referring this company to all my associates. Future reviews will be posted to ensure that this company stands behind their word.

Very prompt when reaching out to someone, I recently renewed my policy for a second year and am very satisfied even customer Service though I've had no claims until recently. The constant reminders of upcoming renewal time period and full reminder and also discussion with CS explanation to my agreement.

As new Choice members our experience so far has been unsatisfactory. Our most recent claim was denied by Choice even though it fit criteria established by a Choice representative. Our appeal outlined specific evidence which supported our claim but was unheeded by our case manager. The appeal process has proven unfair, unreasonable, and unsatisfactory. The personnel at Choice have been understandably biased toward their company but at the cost of fair consumer relations.

I love this company, had an A/C unit that went out on Tuesday, at 109 degree temps in Las Vegas. The warranty company had someone sent out the next day, and we had a new replacement unit on Friday.!!! So very grateful and now cool!!

We left American Home Shield to come to Choice. Customer service was outstanding to switch over. Looking forward to doing business with Choice Home Warranty for our home coverage. Recommended by my parents. They've had great experiences when having to use their policy.

Choice Home Warranty is cheap and was a waste of my money. The microwave over range broke in my house and they refused provide me enough money to replace it so they wrote me a musicale check and I’ll be shopping on Facebook market place if I want to find a replacement unit and not come out of pocket. All they had to do was give me $50 more dollars to replace the unit but they said they do not pay out full price for replacements which is ridiculous. The entire point of having a home warranty is to protect the owner from paying for expensive items when they fail. They won’t even install the new unit when I get it. They are pretty much useless. I could have saved the $65 service call fee and replaced my unit myself. I had a different company prior to this one and I regret letting commercial ads, star ratings, and a cheaper price convenience me to switch. I guess you get what you pay for.

I can’t rate my experience until you fix the problem. If it’s fixed today, wonderful. If it takes a day or two, not good. I also don’t like not being able to talk to a real person when I call in with a claim.

Unbelievable quick response. Tech was very business like and extremely courteous. I have absolutely nothing negative to say. I would not hesitate to recommend this company and have already told five people how wonderful my experience was. I was kept informed every step of the way for my service. EXCELLENT EXPERIENCE!!! Please don’t change.

I called because the air stopped working. The first call hung up on me. I called back and interacted with the auto response and was referred to the web due to the long wait. It said I would be contacted, but I received no call. The technician asked up at the door without notice. He said I was sent 2 text messages, but upon confirming 2 numbers were transposed. I found 3 emails in the junk folder, the last one sent at 3:14am. The technician was Great! He fixed the problem in about 10 minutes! Very nice and courteous!

Outstanding service for my water heater. One Drop Plumbing LLC done very good job. My water heater is working now. Technician is coming on time first day. And next day come back for replace gas valve. I am happy for hot water and great services.

Best experience I have had with Choice and I have had some bad ones. Susan and Dustin were excellent, letting me know when it was scheduled, following up on the day of the work. Dustin was knowledgeable, friendly, and fast. Was thrilled to have water pressure again!

I learned that my AC Unit stopped working when I arrived home around midnight. I filed an online claim and by 11am the next morning tech arrived and within 30 minutes my AC Unit was back up and running. This is my 2nd time in as many years filing a claim with Choice Home Warranty and both times they were as advertised. With $75 deductible, problem solved. Very pleased with Choice Home Warranty at this time.

Martin Appliance Repair Service had three (3) no shows in coming to our house to repair our washing machine and looking at moisture coming from our dishwasher. June 6th at 11:00am-1:00pm. June 6th 5:00pm-8:00pm. June 11th 11:00am-3:00pm. On three separate blocks of time that were scheduled, Larry of Martin Appliance Repair did not show up at our house or call to notify us of that he would not or could not make it.

Website is very easy to navigate and I was able to setup my claim very easily. I was able to fill out the form with no issues. I received an email quickly confirming my claim had been received and is being processed. Great website!

Did not appreciate the service rendered. I paid the co-pay to have my air condition service and I still had to call someone else to come out and service my air condition and pay them for it because the people they sent did not fix my air condition, they were not professional and they didn’t wear a mask! I was very disappointed!

Very helpful and very polite. Hope I can recommend it to a friend. Looks like you guys have great discount and coverage on the warranty. Thank you for the info. I will tell a friend about the coverage and help you gave me.

The technician was very courteous and explained in detail what the problem was with the Ac unit. However I had to wait 4 days to get the service. In the summer heat it is very uncomfortable specially for a 75 year old senior. I hope the wait time gets shorter in the future. Thanks.

The technician Choice sent was very good and Choice made the decision to replace my washer. Unfortunately after delivery charges, tax, installation and the deductible Choice charges plus my monthly contract payment, this hardly seems like a warranty at all. My high end washer brand new cost over 900 dollars and they didn’t even offer enough enough to replace with a low end washer. We had a previous repair made by Choice which worked out fine but replacement does not seem to be fair at all. The policy is very misleading in that area.

We did research for a new home warranty company, as our previous company did not meet our needs. I worked with Theo today, and he provided all needed info and was able to answer all of my questions. I feel great about the value provided and set up for six years.

The Technician did a superb job!! I would highly recommend Choice to Everyone!!!! He called and informed me of his arrival time! he arrived on time and completed the work in an Excellent manner. This Company was recommended by a Friend and I am thanking Her every day for the recommendation!!!!

$246 will not replace the broken dishwasher, I will not renew the contract. Whole plan is a scam, they say they replace or fix items, they do NOT. Save your money. This is not for you. I am very unhappy with this, new dishwasher cost $600 not $240. Read the fine print.

Choice did a great job in response to our plumbing issue. We heard from a plumber the same day and he was at our house that same day and fixed the problem. Great service and excellent response time!!! We would highly recommend Choice Home Warranty.

Great decision to get the Choice Home Warranty. The AC in my rental property went up on one of the most hot and humid days so far. They sent ac tech the next day...He diagnosed the issue. Came back the next day and fixed it. He was professional, friendly and worked efficiently. Choice covered the repair and even approved it the evening before (after hours). The process was easy and quick.

I raised a claim the other day for my garage door opener which was not working. A technician was assigned within hours and it was serviced the very same day. Just paid the service call fee and a new equipment was fixed in no time. Saved the day by Choice Home Warranty. Really smooth process.

My account manager is an awesome, delightful, and considerate person and there should be more like him. Your company is lucky to have him and if I had a 1,000 homes I would all sign up for them on account of him. If he hasn't gotten a big enough raise I highly recommend you do so because not only did he sign us up for this policy because of him if I am able to use this company for any further purchases I will most definitely do so.

We have had ongoing difficulty with the repair of our AC unit. It has been 14 months and still no real resolution. Once our warranty is up, we will not continue with Choice because we do have a choice. If others can read this, RUN don't walk away.

The best tech we have had come in 2 years we have owned home and this unit. He was thorough and very pleasant. Completely examined system to try isolate issue. Our problem was he could not get permission to put dye test and had to wait on permission for freon. This is old unit we have had maintenance on several times over 2 yrs. First time for freon loss. Right now cautiously happy we are cool again.

Currently, the service has been commendable. I have not experienced any problems as of yet. I have only filed for one claim since I've been a customer and the claim results have been very satisfactory. I will continue my service with Choice Home Warranty provided that the service has been as good as my current experience.

I only gave CHW 2 stars because we bought a plan for my daughter’s house, and the technician was fantastic. They didn’t come out the day they were supposed to and new nothing about it from Choice. My personal house has a warranty with Choice, and out of four claims, not one has been satisfactorily taken care of. All we’ve done is pay call out fees for nothing to ever get done about our issues. When our freezer went out they refused our claim because they said it was “caused by a storm,” even though we hadn’t had a storm, they totally ignored what the technician told them. Stay well away from this horrible company.

Jim seem to know exactly what was wrong with my dryer within minutes. He was knowledgeable and very kind. Tech responded within 36 hours and was at my house on a timely manner. Waiting for parts. We will see how long that takes.

I Have been happy with the technicians that have been sent. They have always been professional, Knowledgeable and fast. Nice to know I always have have one place to go regardless of the issue. In several instances have gotten the same technician.

Tech diagnosed problem quickly and fixed the problem without issues. Response from Choice Home Warranty was very quick in dispatching help. Choice answered the initial call and with very little effort an appointment was set up. It only cost the initial fee for a service call. I was very pleased with the entire process.

Pipe leaking in basement; toilet not flushing. Matt from Fran's plumbing was prompt, professional and knew his job. He fixed the problem quickly, the leak is gone and my toilet flushes. He did not talk down to me and didn't make my questions sound uneducated. Matt could be my plumber for life!

This was the smoothest claim I've dealt with and the most efficient. One email, tech called when he was 10 min away, he arrived and had the washer running in less than 45 min. It did require two parts that have to be ordered but at least he got me running enough until the parts arrive.

Excellent service and guidance with a very customer related person. Quick response and good understanding. You are exceptional fast to answer the phone. Hopefully the service person will be as fast to come to our place. As you always send very professional people, I feel very confident.

I never heard of this place. My brother was look at get car from there and so I apply. I also needed a car. I had some money save. I apply and was approve. I waited couple weeks just cause I was was nervous and wasn’t wanting to get hope up and be disappointed. Finally I made appointment and when I went in I said I have this amount what can I get. And glad the guy who helped me told me I look at car that I could get and I ended up getting a car and the process of it was so easy and glad was really helpful on questions I had. I was easier car buy experience I’ve ever had. The next day my bro went in and got a car.

Yes I got what I wanted. A quote it was fair price. Will get a few more quotes and compare and then call back. Right now I don't think that my furnace or air conditioner are working the way they should.

Good work done to complete the repair on the house plumbing. The problem was resolved and no problems with the water overflow in the bathtub and bathroom toilet, the kitchen sink. Not with the appliances like the washing machine and dishwasher. Thanks for your services.

Customer representative was friendly and courteous however my date to take care of my situation is for me to wait 9 days for repair. I think 9 days is a bit long for a tech to come do any repairs. Why does it take 9 days for a repair?

The tech was very polite and knowledgeable. Completely on time and resolved the issue very quickly. I appreciate the good service. Choice Home Warranty has been very good to work with. Thank you to all. I would recommend them to friends, family and neighbors.

The case was open online over the weekend. The technician came on time after 2 days. He fixed things clearly. We verified and everything is good. No complain. The service is pretty good. I would recommend my insurance company and the plumber service.

I have a policy that I faithfully paid on for 3 years. Have an electrical issue that Choice said was covered and now after paying 2 service fees back to back I find that it is not covered. I Gm feel this company is a scam and a rip off and will be cancelling services with you.

Choice acted quickly on sending a qualified technician, and when it couldn’t be repaired acted quickly in approving a new AC system. We are very thankful and impressed. We have never gone through this before so we were concerned but your service was wonderful. Thank you!