Choice Home Warranty Reviews

We received very professional and prompt service as well as followup regarding completing the repair needed. Chris, our repairman, was attentive and helpful in explaining all details related to our problem. This Company is fabulous to work with and I would highly recommend them.

After I had the same problem over and over again and the past so called plumbers just snaked the drain and told me everything is fine, I told them no just snaking it is not doing it. The problem comes right back. I was told Choice will only let them snake the drain. I finally had somebody out who listened to me and cleared out the vents and the problem is taken care of. A big shout out to the very polite and caring Tech.

My electric in our home was not working properly. At the same time our hot water tank stopped working all together. I scheduled service tickets for both items. I was able to get appointments within 48hrs. But fortunately it was my Electric Service Provider that was working in our neighborhood. Power was restored to our home. I was able to cancel service tickets easily on line. Very happy with the timely response from Choice Warranty. I definitely recommend this company for home warranty.

The repair came on time. Very nice and did a very good job. Anytime I call you the service is good and I would not stop....I am 83yrs old and I love that you are always there when I call, I am not a good person on the com, cannot type very well.

I had a malfunctioning fridge. The service tech came out I paid the $85 to come out. The tech said it needed replacement. I had a side by side with water and ice in the door. It was also a counter depth (more expensive). But being a counter depth it was only 21 cubic foot. Choice would only allow $750 even though it cost me $2,500’. Not fair.

Choice Warranty company have not failed me yet. I've been with them many years. And when I call someone always calls me back and set up an appointment. They are basically on time and get the job done. My last interaction was with my garage door. Carlos was so professional and efficient. I really appreciated it.

Guy that came out said that it was an issue of the boiler not having enough water. He turned the valve to force water to it and and ended making a mess in my basement floor of black gunk water that I had to clean up. Idk if that was necessarily the issue, he said that’s all it was and nothing else needs to be done. He didn’t provide any type of explanation as to why it wasn’t getting enough water when turned on as this is something that should be self regulated, not something I should have to monitor anytime I turn my heat on. I won’t even necessarily know if this is the case and it’s fixed until fall rolls around again and we need heat, as it is now warming up. I hope that he was correct but quite pessimistic, and felt that a more thorough check should of been done.

I was quite frankly amazed that in a matter of 3 hours from the time I reported my septic system problem until Choice notified me that a technician would appear the next day. That kind of customer service is unheard of. I have depended on Choice for servicing or replacing several appliances and will highly recommend Choice over all other home maintenance companies.

Thank you so much for your help today. Very knowledgeable and friendly and gave us a heck of a deal being a veteran. Very patient and Answered all of my questions. We need more warranty companies like this. Thank you very much.

The electrician was prompt and very knowledgeable and fixed the issue in a few minutes! I highly recommend Legitimate Electric! I called to explain the issue we were having and he came that same day. Best experience with electrician to date.

I have always had a very good experience with their home repair. Their quality of expertise knowing what to do to make the right repair the first time. They treat you with respect and make sure you are happy with a job well done. If they can't repair it The part will be replaced with a new part. Very happy with the the person who does the work. Thank you and keep up the good work.

I would and I have recommended choice home warranty to my family and friends. This will be the 3rd time I have actually had to file a claim. Thank you Choice home warranty. You make it simple and easy to get online and submit a claim. You have saved me many, many $$$.

AC stopped working on Friday on a very hot day. Choice had a great repairman here at 8am on Saturday. In less than an hour, the AC was working perfectly. The repair person was very professional and polite and wore booties in the house.

I am satisfied with the results of my request to have my refrigerator inspected by a service technician. I am not satisfied with the length of time taken at my notification of appliance failure to actual arrival of a technician. I was without a working refrigerator for a prolonged period of time. Quite an inconvenience and hardship while caring for my wife suffering with Alzheimer’s disease.

What do we need you for if we got to find our own REPAIRMAN? I guess I'll have to find another Home Warranty Shop. I just hate we paid all that money for all these to find this out. Can we get a refund.

I am highly impressed with the service that I received. The customer service was excellent also. Thank you Choice Home. I love you! I am lost for anything else I can say. All that matters is I am happy with the service I received. Thanks again.

Rodney coordinated and got with me prior to appointment. He was knowledgeable, courteous and I enjoyed working with him. Absolute HVAC is unreliable and has no business etiquette. They didn’t show up 3 different times. They should be removed from your list of contractors.

The technician was great! Extremely professional and knowledgeable! He came out, put a cover over his shoes to protect my floors, and did great work! He kept me up to date at every step of the repair process. I would use this tech every day and twice on Sunday!

Awesome experience. My rep was great and helped me understand everything included in my package. Not only was he able to educate me, but he was able to also get me a great deal. Informed me about referral programs as well.

I give this rating to the people who responded not to Choice Home Warranty. I just wish someone could speak fluent English when we call the ticket center. The couple that came out were amazing! They were fast and very responsive.

There's no reason to use this home warranty company when there so many other companies available. Save yourself some money and frustration. Go somewhere else. This is one contract you want to makes sure you read all the fine print.

Didn't take the man long at all to verify what I found and find a second part that also failed. Very friendly guy. Apologized for not having the parts, but I told him given the age, I'd have been surprised if he'd the parts. We'll see how fast the parts come in and that's completely out of the repair guy's hands regrettably.

Very happy with the quick service and getting the appropriate part to accommodate and fix the problem. Very courtesy and efficient in completing the issue in a timely manner. Service was knowledge and explained everything thoroughly. Appreciated the phone calls to keep updated on when technician would be arriving and again thorough in the explanation of the issue.

Plumber was great, but it took 48 hours between when Choice Warranty was called and plumber could make it to our house. Water was coming into house, with a leak in a pipe in the wall, so having to continuously for 48 hours soak up water was unacceptable in my mind. Carpet is now ruined and walls need repaired due to delay.

I received acknowledgement of my A.C. Claim within moments…now let’s see how soon a tech can deal with our problem. Next week will be a hot one! We live in a relatively small town. At times service has been difficult to obtain.

Work on septic system was done quickly and correctly. The tech. was intelligent and professional. Choice Home Warranty has employed a quality tech. for plumbing repair work. I actually enjoyed meeting someone who knew exactly what they were doing. Our last home warranty company left us holding the bag with our heat pump issues.

The technician called and let me know when he would be here. Promptly went to work and took care of my problem. I felt that he knew what he was doing. I would feel relieved to know that he would be able to take care of future issues.

Unexpected call as I had just reviewed info on a Facebook ad…Jerry ** did a very good job selling me on the policy. Now I am reviewing everything compared to my current policy. Hoping all lives up to the hype…

I just purchased my policy and had a great experience with individual who helped me purchase my policy. If everything is as good as this experience I am looking forward to a long relationship with this company. It was fast, easy, and the customer service agent was friendly and knowledgeable.

This is an excellent company to buy your home warranty from. They are very prompt with scheduling appointments for repairs. The repairs are done very professionally. You won’t go wrong if you choose Choice Home Warranty! They have proven to the the very BEST!!

I did not receive an adequate amount of money to replace the broken refrigerator. The amount provided by CHW was about one-third of the cost of replacing it with a similar-sized refrigerator with the same options. CHW provided no access to where they get their replacement pricing, which Stanley said was a wholesale price. If CHW is using wholesale pricing for replacement costs, then the client (me) needs to have the same access for the replacement to be an even and fair transaction.

Choice Home Warranty is the best to work with in finding technicians to come into your home to work on your broken appliance and or operating system/s throughout your home for a one time service call fee and if they can’t find anyone to come out there’s the option to get reimbursed and find someone yourself. Thanks Choice Home Warranty, you’ve been a lifesaver!!

Appointment was made to look at microwave within a couple of days and part was ordered for installation the next week. Unit is working on most cycles so the wait is not a problem. Choice has always been responsive to me.

Any time we have had to file a claim, it has been with the most unreliable of services. I had to be on the phone every day for a month to get an appeal through, and a new service technician, for an AC claim. Customer service is horrible. Not only do they not understand or empathize with the issues, they make no effort to improve the situations. Only by consistently complaining and making aware of issues was I able to get anything close to a resolution. Why do we pay $80/month for a warranty service, to wait a month to get a major issue resolved?

Enrolled for the first time. The sales person on the phone (Adam **) was very courteous and patient to answer all our questions. He provided us additional discounts for senior citizens. Glad to have a personal contact available for any issues.

You first assigned my job to Daugherty Plumbing and set up the date and time frame. They never showed up and never called. You were trying to get them to come out again and I asked for a different company. You then assigned to Plumbtegrity, they were great! Called and advised of the day and time, showed up and fixed the problem. I would suggest you remove Daugherty Plumbing from your list of providers.

The technician, Charles Fiore of Fiore Sewer, did an excellent job fixing my toilet. He replaced the insides of the toilet tank. It is now working perfectly. He immediately knew what was wrong and how to fix the problem. He cared, was very helpful and considerate and quite a gentleman.

Bennett & Sons A/C LLC scheduled the appointment in one day and came to assess and fix the problem even before got the insurance's approval. They worked with my property manager and collect the service after the repair is done remotely. It was a very smooth experience!

I'm so grateful that we chose Choice Warranty to provide and keep our home in tip top condition. Have this warranty allow us to breathe easily! This is our first home. Unlike apartments, we depended on maintenance to service our unit. This is like have onsite Maintenance.

CHW is responsive to my online claim requests. In general a technician is assigned to my claim within a few hours. I have yet to be assigned to a “big name” company but the technicians sent have taken care of the problem. On occasion a technician cannot be located. I find the reimbursement process arduous. Read the contract thoroughly, get familiar with what is NOT covered and contact them when you have an issue that is covered. I found CHW to be a good investment.

Everything went very smooth and professional. They even worked with my schedule so I didn’t have to take off work! It was a seamless procedure and timely. I sent in my claim and had a company out the very next day to diagnose the problem!

1st technician had issues with CHW policies and procedure, deductible and payment policy. Claims he could not get a response to his concerns from CHW. I basically had to threaten legal action to get CHW to get a technician that would work with you. 2nd tech was fine, found problem and got quick response with authorization to order parts. This change however added a week to getting to this stage. We have been with ability to wash clothes for about 3 weeks. This is very inconvenient. You need to prescreen technicians to avoid unnecessary delays.

I should have been told when I inquired about the repair that it was not covered. I spent $65.00 service fee then I’m told outdoor fixtures are not covered. Then I am asked to sign on for another year. Thanks

The technician knew about my refrigerator we talked and he agreed that what I thought was going wrong with the refrigerator was exactly what it was. He called to get approval for repairs and will return back to my house on the 23rd

I believe I was deceived by CHW's sales pitch. I find that almost every time I put in a claim, it is denied for "No Coverage". They say they cover items but in their policy (which you receive a full coverage disclosure document after your purchase) they list more parts of the appliance that is not covered than is. So, chances are you pay your diagnosis / trip fee and for the majority, if not all, of the repairs, because they will find a clause that says "not covered." Repair techs have expressed difficulty communicating with CHW and getting authorization for repairs. I say, save your money and choose your own repairman, as you are going to pay for the repairs anyway.

Very satisfied on the work done by the Technician Ronaldo. He fix the problem on the faucet. Check everything if there was hot water which was the prob. He check the other tub that was leaking and called the office if they will approved the prob. And it was approved. I will definitely recommend Choice Home Warranty to my friends.

I have had them for a few years and so far have had zero problems. Had a problem with my air conditioner and they sent out a person to check it out. Was fixed in a few days. Never have had a bad experience and to be honest was super skeptical when I first got them but they are a pretty good service.

I called the service number early in the morning and that afternoon I had a gentleman call for service. the service tech that came out was very courteous did his job and in no time my washing machine was fixed. I would recommend Choice warranty to anybody that would be interested in having their home covered.

Our garbage disposal was humming but not grinding. We tried everything to get it to work before filing a claim. Everything was handled via email until the professional was around 30 minutes away. He followed instructions and was not able to get the disposal to grind. Choice authorized the replacement and I was excited to get a new garbage disposal, installed by a licensed plumber who was great, for $85 deductible. The professional sent to us was very nice. I was very impressed.

Horrible customer service. Experienced poor repair service. Extremely slow response to claims. Called to cancel contract. Held for over 30 minutes. Transferred 3 times and cut off. Customer Service rep talked over me continuously and refused to listen. I strongly recommend avoiding this company. Deceptive practices. Seems to scam customers. My mother's experience has been worse.

My microwave has been glitching for weeks. Sometimes you put something in, close the door, hit the time and start and the machine tells you "open/close door". It doesn't seem to realize about 1/2 the time that the door has been opened or closed. After microwaving something and removing it sometimes the screen will still show "END" as if the food is still in there. I called CHW to have them send someone to repair it, the technician was at my house the very next day. Let me be clear, The technician was absolutely phenomenal and my negative review is of CHW not the appliance repair company they contracted.

I was very pleased with the work done by Chico Septic, it was done in a timely fashion. Once they got to my house, they met me over an hour after the time frame window of 7-11am. Coming at 12:28pm but they did a good job once they got to work. Choice Warranty dealt with my claim very fast and efficiently. I would recommend to anyone. Thank you!

I've been a customer for a while and usually you guys come through...Thank you. I really appreciate the claims you guys approved for my roof and the crew you guys sent out was excellent.. Thanks you again. For affordable pricing and safe contractors In my home.

When I talked to your resource to register claim, she said it will be covered. I paid $45 to the technician and then your team has denied the claim then I have to pay additional $120 to get it done. If I know that this claim will not be covered, I would have called directly to technician and get the job done by $120. I wasted $45 because of Choice Home Warranty.

I was pleased with the timely response to my claim. The CHW Technician of Ultimate Drain Cleaning and Service was professional and competent in identifying and repairing the issue; which was performed in timely matter. It was easy to coordinate a convenient appointment for both my schedule and Ultimate. Thanks.

After calling CHW in advance to confirm my issue is covered and being told it was, I spent $45 on the deductible only to be told later that it isn't covered. Now, I'm waiting until Monday to have a call to arbitrate with CHW. Really!

There is not much to report at this time. The CHW technician, Pepes Handyman came out on May 3rd at 1 pm & checked the plumbing system. He stated he was going to order the part & contact me when the part come in. So I am waiting on Mr. Pepes contact me & return & finish the work.

The Choice Warranty set me up. I tried to talk to them about timing. They said they couldn't help. So I tried to get my daughter to help. Man said between 1pm and 2 pm. My daughter's on her way. They're there at 12.34. No help. I was told can't wait, too busy. You guess I can go for a couple more days. If not you'll know why.

An absolute must program for all home appliances and systems. Even though you buy the best appliances they eventually need services once the manufacturer’s warranty expires. This program is the most cost-effective coverage for your entire home. Your home systems deserve the best in-home warranty services.

The technician was great! He was kind & considerate—- explained everything! He is going to replace the ice maker. From a great company, C&C Home Appliance. Thank you for sending great people. The other wonderful thing is they call to confirm the time they will be there as well as confirmation that it is a good time for me to come!

I was dreading to call and report my needed repair. To my surprise, things went so smoothly to making the claim and getting parts ordered. Very impressed so far. Looking forward to the complete repair job. I will definitely refer family and friends to Choice.

Elizabeth ** was so knowledgeable and sweet. I feel so much better since I purchased plan. Recently my frig went out after 1 year and 1 month, thankfully Whirlpool is fixing it. Even though we have only been in our home a 1 1/2 years, you never know what will happen. I will tell all my friends and family that need home warranty to call Elizabeth.

However your decision to decline the claim is 100% wrong. Send me the policy in a pdf file to **. I want to review it and consult my Attorney. The technician was very courteous and prompt and will work with him.

The issue was resolved quickly and efficiently. Seems the previous electrician, who serviced same issue, used faulty product, as shown, by electrician, who fixed the issue. I will be using this electrician, in the future. He's been to my house, previously.

Mr. ** did a terrific job of explaining the pricing plan options and the discounts by going with the longer contracts. Made it easy for me to make a six-year commitment to Choice Home Warranty. I would highly recommend Mr. ** and Choice Home Warranty.

Waited a week for a vendor to be assigned. Way too long. I needed to call back just to encourage Choice to assigned a vendor. Once the vendor called he told me that my warranty does not cover any research if it’s not just the gfi. Once arrive he told me that 2 additional times. After he installed 2 used (broken GFIs) he went out to his truck to get a new one. Thankfully it was only a broken GFI. I rated it good because it resolved the issue however the customer service from Choice as well from the vendor has plenty of room for growth.

Tech came on schedule. Was very pleasant. He did his job proficiently and effectively. He diagnosed the problem quickly. He went to his truck and obtained the necessary parts which had to be replaced. He did the necessary job quickly.

A/C went out on Thursday, May 5th with temperatures in the 80's. CHW set up a repair for Thursday, May 12th. I called and asked that a quicker response time be arranged. The person I talked to would only say that this was the best date that CHW could arrange. I was able to get the unit back online for less than $10. I will not be renewing my policy with CHW.

The technician was very responsive and knowledgeable and was able to help me over the phone. His honesty and reliability are excellent characteristics. As he did not service the claim, I cannot comment on his technical abilities but I would work with him again.

The response to my claim was immediate. Your chosen company to service my claim was very immediate, professional, respective of convenience of my time, and honored the rules for Covid protection of contamination. Also he gave helpful tips as to proper care for the appliance. Then Choice Home Warranty contacted me immediately in response to the technician's report to them as to the best way to satisfy my claim.

Customer service was great. They understand my concern and they help me when the technician didn’t show. I call Choice Home. They act right out way. They got me a different company to take care my concerns. No questions ask.

I called Choice and they was fast and efficient in sending someone out to address my needs. The tech came he was very professional. Did the job correctly and efficiently. I would recommend Choice Warranty to you and your family because we never know when emergencies will arise.

The technician they sent out was very knowledgeable and professional. He explained the process he worked with CHW, and I am very pleased with the outcome and the job that he did. I'm very happy with the service at CHW provided.

The technician would get 5 stars. Disappointed with outcome of visit. Dryer has been broken since January. This was the third visit for the same issue. Technician believes dryer needs replaced, but replacement was not approved. Now we have to wait for a control board and seals. Once the parts arrive, then another visit will be set up. Those visits have a 4-6 week lag time.

I called to report an air conditioning unit that was not working and by the next day the air-conditioning company had arrived, discovered my problem, repaired it and left! The repair was made just before we hit the century mark really early in the summer.

Both technicians were awesome. Well Advance in handling situations and able to perform very well. I like that they don't rush but more so take their time to make sure it's done correct. Another thing is customer support. Both technicians detailed me of the situation and how it could be fixed. Which makes me feel like they communicate with me to keep me in the loop and demonstrates what's going on. That to me is a big plus. Overall I'm very happy with this service as well as the technicians that come to repair. My plan doesn't expire till 2024 but as of now I will re-register with confidence. I hope this help good luck.

Outlet was making bathroom light not turn on unless something was plugged in. He was professional and was able to see what was wrong and fix the problem very quickly. I he kept me updated of when he would be at the house and called me when he was on his way. Would most definitely recommend.

The vendor was on time and informative. They took their time to explain the process and options available. Choice Warranty made the claims process easy and simple. The online process was easy to use and simple. Thank you for helping us resolve our issues.

The service tech showed up when he said he would. Was very professional and courteous. Would recommend Kevin to any of my friends who need AC repairs. Thank you for going above and beyond to ensure our air was working.

It was good. They found someone, but it will take a week plus 2 days for the technician to come out. I need my hot water heater to be working by this weekend 5/7/2022. Between laundry and dishwashing and showering I need my water heater fixed quicker than this 10 day waiting period.

He was well knowledge in finding the problem. He took his time to find the reason why my the system did not work. He explained everything that the was doing. And what I needed to do in order to keep my a/c system going, I would like to also say I will recommend he to someone. Thank you.

Placed the claim on 4/15/22. Finally got service on 5/5/22. This took way too long to get service. Person that did come out was very nice. I would use this company again. Choice Home Warranty people that I talked to on the phone were very nice.

I was very unhappy and displeased with the ability of Choice Home Warranty to find and schedule a A/C repair on my behalf. After 5 days with no A/C and temps in the 80's, Choice Home Warranty was unable to find and schedule a repair, I found someone late on that 5th day and my A/C was repaired the next day at a very reasonable rate.

This time I called first when my furnace didn’t heat. Customer Service was helpful. Took 1 full day to get repairman. Choice booked repair before calling Border Sheetmetal & Heating. When Border arrived, the repairman got to work, diagnosed and repaired the problem quickly. He was friendly, efficient, and obviously knew what he was doing. The furnace was repaired and the house is warm again. Border - 10. Choice - 6.

I had two issues with my gas oven. The main problem (the oven exceeded programed temperature) was handled by unplugging the stove and plugging it back in. I can't believe that I had to pay $85.00 for that. I was advised that if it happened again, I would have to replace the mother-board.

Made my online request for a repair in the evening and the tech came the following day. Great service. He was able to repair our air conditioner the same day. Highly recommend!! We've used Choice Home Warranty many times. Very happy!!

He was very knowledgeable. He helped me decide on Choice over 2 other highly rated companies. He answered all my questions and at no time pressured me to choose Choice. I felt that if I were to have issues I could contact him directly.

I called Choice Home Warranty on the recommendation of my sister. The gentleman explained everything that I needed to know and as a result, I signed up immediately. He was professional and listened as I asked questions. My sister was very satisfied with services she received from them and I will definitely recommend this company to others. Thank you and continue the great service to others.

I work night shift. Woke up to the thermostat ready 78 when it was set on 68! To say I was sweating is a definite understatement! Brackin Heating & Air did an amazing job! They were extremely thorough and checked the whole system to be certain of the cause and then.... HE FIXED IT! Thank you so much to Choice Home Warranty AND Brackin Heating & Air!!!

My experience working with Mr. Richard ** was a very positive one. He was helpful and responsive in his sales. If the rest of the team and services provided by Choice Home Warranty are as good, I look forward to staying with the company.

Just signed up for a 6 year policy and received a great deal per year and after the 6 year I can receive the great rate at the CIP price. So glad I choose to be a Choice member and will have peace of mind for years to come. Thanks.

Roger the Technician did an excellent job. He was fast and fixed the dripping sink faucet in less than 45 minutes. This is the second job A-Snap Plumbing has performed for me and that job was of high quality as well. An excellent refer by Home Choice Warranty Co..

Response time was excellent this time!!! Tech was professional and very courteous, knowledgeable. Too many thing are not covered as you call normal wear and tear! Being no fault of customer! There is No Way Customers can cause a Kink in the water line!!! As this is something the customer can’t and are even able to touch or have access to!!??

Takes too long to get someone assigned. First 2 couldn't do what was needed. Still waiting for #3 to be assigned. 5 DAYS SINCE REPORTED. Communication is difficult with customer service not being fluent In English creating understanding being what is being transmitted.

I am very pleased with Tony, how he handled the conversation and the price I got being a retired senior citizen. Tony went over all the benefits and told me I have a 30 day grace period if I find another offer that was better. The way Tony handled the call, I'm not researching any other offers.

Impressed with the new light fitting installed by technician because it is smaller than the previous one, and the light shines brighter after the replacement. Also, learned from the technician that CHW initially denied the claim but then approved the job after the technician recommended the replacement.

The repair was scheduled for March 3 and the tech. did not show up. I called him to see why when it was past time for him to come. He stated that he has been having trouble with CH in scheduling. He promised to come back the next day and when I checked with CH they saw that I was already (?) scheduled for the next day March 4. He was also late that day by a half hour. When he did come his work was excellent.

Disappointed serviceman couldn’t come out as scheduled but the owner made up for it by coming out himself. He was courteous and very understanding. Remained until he was satisfied that the unit was working properly. I would highly recommend them.

While the process of initiating a claim with CHW is inefficient -- no speaking with a human being, and inexact prompts to clearly identify your issue -- the response from the repair company was quick and the company and tech that responded were first-rate, which hasn't been our experience in the past with other home warranty companies. Grateful.

So, I am not a plumber and requested service for a broken garbage disposal online. Choice Warranty told the tech at my house that they could replace the garbage disposal, but I had to put in a new claim for a leaking valve and pay another $65.00. I did not state in my claim that the problem was twofold because I didn’t know I had two leaks. A little disappointing that they wanted him to come back another day to fix the leak and collect an additional $65. Loved the plumber they sent out.

I had no hot water in my house. It took 12 days for CHW to find contract. Contractor was quick and polite. Was able to diagnose that my hot water heater was broken and needed to be replaced. He came out the next day with a new hot water heater and installed it. Waiting for CHW took too long but the contractor was awesome!

I had an issue with a broken GFCI. Jasson, the electrician was very thorough and spent time to figure out what the issue was and fix it in the proper manner rather than do a quick patch. I was impressed with his patience and skill level.

I clicked on a link and saw that I would have to provide my info to see about the warranty. Unfortunately, I had already done this before, so I immediately received a call. I usually just hang up on solicitors, but I decided to see what it was about. Anyway, I decided to get the warranty for 1 yr. As soon as he got my credit card information, he started talking about getting a 5 yr. extension at a reduced rate because of my age and Veteran status. He was like a dog with a bone, and I really had to work to get him to stop. Finally, he did, and we concluded the call. Although I am still waiting for the receipt.

Sar Appliance Repair did act fairly quick and solved our problem, the technician arrived on time, was respectful, and left the work area clean, we strongly recommend this company for their service and knowledge, as well as being on time as agreed upon. Thank you for a good job, MB.

Persistent customer service and willing to provide service members and veterans with a well earned discount. All representatives were extremely friendly and catered to my specific needs. They understood I was leaving my old company and starting new with Choice.

I found that the Associate, Tony, was extremely knowledgeable and willing to make my signing up with the company as simple as possible. He offered discounts that I couldn't turn down. The coverage was beyond my expectations. I would recommend this company to all my friends and family.

Fusion Garage Door, the technician knew what he was doing and fix our garage door. Only problem was what he fixed. I was told That was NOT covered under our maintenance contract. So I'll had to pay for what he fixed and it came to $150.00. Do not get me wrong. He did a good job.. Jack **

AC unit seems not to have sufficient capacity to cool designated areas. Choice Home Warranty representative person showed interest in helping to solve the problem, he was polite, understanding and professional. Technician has been scheduled to visit on site, evaluate conditions and provide recommendation.

This service to fix the "Toilet tank water keep running" has been great, response from CHW is quick, appointment with plumbing company is reasonable with next day, and technician came on time and got the issue fixed. Good experience and thanks to CHW.

The service technician arrived a little late but was quick to diagnose the problem and provide a solution. He was knowledgeable and exactly knew the root cause of a problem. I would certainly recommend the service provider to any of my friends.

Service Person Andre was very professional & nice. I would recommend & would like to have him return to service my property again. He called to let me know what time he would show up and he arrived a couple minutes before that time. Ask me what the problem was and he then inspected the Whirlpool Dry and fixed the problem

Technician was very polite and arrived on time. He explained the issue and did everything possible to resolve the problem. The appliance could not be repaired and CHW offered a cash settlement to purchase a new appliance to replace the defective one.

My ceiling was leaking and I thought it was my plumbing since the leaking was coming from under the master bathroom. When the plumber got here and performed an inspection. He noted it was the AC and that we needed HVAC technician. I called CHW and they are getting a tech out to me the following day.

We had AC problem at our rental home. I did submit a request on Sunday, CHW responded on the same day and assigned a technician to fix it on Wed. Quick response and good service provided by the CHW. Many thanks

Each interaction is a chore and the company as a whole outside of taking money is a non-ideal experience. I have had more rejections for things that either make no sense, or other vendors have invalidated but at that point it’s not worth arguing with CHW.

Choice Home Warranty is terrible. The entire process does not work. People are argumentative and do not respond with correct details. After 8 phone calls I tried to cancel and they would not even do that. They offered cash to resolve the issue and it amounted to 50% of the replacement cost. I have dealt with American Home Shield and although not great I would recommend them before I ever renew with Choice. I could go on for pages reviewing the details of the 10 calls I had to make to get an agreement. Ultimately I had to buy the appliance myself and get it installed. A total waste of time trying to deal with Choice. Stay Away

My issue was with the AC fan not coming on when I switched the system from heat to cool. The furnace was replaced approx. 4 months ago and was working normally. The technician from Hilltop Plumbing was excellent, courteous and competent. He discovered that when the furnace was replaced (by a different technician) the thermostat was not reconnected to the AC unit, and was able to run down the wiring and re-install it properly.

WeMo Appliance Services, LLC was very professional in getting the job done…The problem was identified swiftly and part to fix the job was identified immediately. Thank you for doing a great job! I would recommend this business to all veterans and friends.

Great technician! He called day before appointment and day of appointment with arrival time. He was on time and took care of the problem. He was knowledgeable and experienced. He was also very pleasant and respectful. I would definitely call him again.

I have used my home warranty twice. Both times, the experience was a good one. My furnace wasn't working and they came out within two days and fixed the problem. Recently, my garage door opener wouldn't open the door. I put the request in, and someone was out two days later. The service individuals are skilled and polite. This is the second home I took a warranty on and will only use Choice Home Warranty.

I had several issues and this company was responsive, friendly and easy to work with. I needed a new water heater, 2 clogged drains, broken shower head, leaking faucet, and a rocking toilet. All resolved quickly and fairly. Thank you!

Repair was on time. Just had to wait a while for the approval. Repairman was very knowledgeable. He had everything he needed with him in his truck. He actually did additional thing to icebox while he was waiting. Very good service.

I’m still waiting to get my 2 yr old dryer repaired. The technician said he had to order a part. I am still waiting to hear back from Mr **. He said it should take a couple days to get it in. I keep checking my email & text messages to see if he tried to contact me.

I had put in a claim; I could not be home the day that was assigned. I called them 4 times without any return calls. I called your Customer Service Department and spoke with "Celine" who was EXCEPTIONALLY helpful and very sweet. In addition, I had renewed my Warranty as I have been with the company since 2016 and requested that the new Warranty, would not begin until the current one has expired. I also requested a COPY of the details of the Policy/Contract. She again, was timely, very pleasant, helpful, and had Wonderful Customer Service.

Sometimes y’all are good with some appliances but y’all are reasonably good on some. Can do better on replacing some items but I have heard a lot of people saying that y’all are not good but we are are going to keep on using y’all for now. Thank you.

The repair person went through no problem. From that point on it was a complete disaster. The washer is not serviceable, they gave me a agent Sean **, he never returned any of my 5 calls. 30 Days before you receive a check. Imagine it was a refrigerator or heater!!! Complete Joke. Go with AHS… They return your calls and check comes rapidly… No one has even tired to make this right!!!!

Submitted 2 repair requests online and was concerned about time frame for repairs, so I called and spoke to a rep. My request did not show up and he took my request via phone, within a few minutes I had a claim number for one of the claims. I kept waiting for the second claim number, then received a notice of a repair appointment for the second claim. The representatives have been courteous and answered my questions quickly and efficiently. Thus far the service has been very good and very professional.

Response to phone call was very good. Had to wait a day for serviceman to come and then another for decision on what was to be covered. Manny the tech was great and I am glad the decision to replace the hot water heater was made and not just to replace the heating element.. I don't recall having to pay a deductible before? Can you explain to me how this works. The new option plan seems like a good one but seems like it would take more time to take pictures, submit them, wait for approval etc. Thank you for your service.

Everything went off without a hitch. Problem solved. But, please provide copy of call out report from technician as we no idea of what was exactly done. Technician arrived at appointed time and got on with it. So just need what he did.

I had an issue with my pool saltwater chlorinator. Home Choice Warranty had a technician here in one day and he replace the whole unit two days after that. Thoroughly impressed. I may be a customer for life after this wonderful experience.

Gave me a great discount! Was very friendly and helpful! Great choice! Will recommend this to anyone! This is a must have for homeowners! Can't afford the one time payment, Choice Home Warranty will let you pay monthly! Totally awesome!

My air conditioner stopped working. A repairman came out and reported the Condenser Fan needed to be replaced. Very Good. Unfortunately the fan motor has not been replaced yet. Please check on the status of the replacement motor. Thanks.

This is the first time I have utilized my home warranty and I am not totally pleased with the process. When I submitted my claims, I received quick email responses that my appointments had been made, but no call to see if appointment dates would work with my personal schedule. I did receive a call from one of the assigned professionals and we did set up an appointment that fit my schedule. The plumber came out on a Wednesday to fix a leaking shower head; he fixed a part of the problem and said some parts needed to be replaced, but they had to get approval from the warranty company.

Was wary when I signed up for this company. You always hear the horror stories about these types of companies. I’ve used them 3 times and it’s been amazing. I made a claim online and within 24 hours I had an appointment set up with a technician. The techs have all been knowledgeable and able to diagnose the problem the first time. They are on time and polite.

I love the fact that the service fee is given when the technician comes to the job. The response is fairly prompt and the technicians have been professional and courteous. I suppose one suggestion I would have is, if another related repair comes about unexpectedly and it is definitely related to the existing repair, maybe the tech should be allowed to repair rather than having to call Choice Home Warranty.

Friendly, explained all very thoroughly, took care of situation promptly. Also was able to transfer from one home to another because of new purchase. Also allowed for a six-year plan that will allow security to my wife in the future in case I am not here.

I needed refrigerator repair. Technician did not show for first two appointments without notification. On third appointment, technician did call and reschedule for convenient time. Very satisfied with repair but disappointed in appointment no shows. Would recommend technician but not Choice Home Warranty for confidence in appointment.

Our clothes washer repair experience was great from placing a claim through to the actual Repair. The repairman was polite, friendly and knowledgeable. Choice Home Warranty is an excellent "choice" for any homeowner having a home warranty company they can rely on. We definitely would recommend to family and friends.

The Home Warranty representative was helpful and an electrician appointment was set within a couple of hours. The service technician called on the way to let me know his arrival time. He completed the work in a timely manner and was friendly and courteous. Very satisfied with the whole process.

The company responded very quickly and the electrician was extremely accommodating regarding scheduling. He showed up on time and was efficient, professional, and fast. He explained the problem simply and clearly before he left. All is now working fine. Thank you so much!

Easy to set up online and the yearly rate is very competitive. This will give me and my wife peace of mind if we need a repair or replacement of our appliances or systems in future. Thank you again for the peace of mind.

It was difficult for me to believe that I could submit a claim in the morning and 6 hours later, have a repairman at my door. We have had home warranties before, but never a company that responded so quickly. The temperature in our house was 85 degrees. Now, we are comfortable. Thank you, Choice Warranty!!!!

Choice was extremely slow in getting my authorization on sump pump. My basement was flooding. I had to go through 3 people to finally get the ok for the plumber to install the new sump pump. Not happy with the non decision by 2 of the people. They didn’t understand the urgencies of the immediate situation. Finally a manager was called in and he gave the ok to install it. Some situations can wait, but other situations are time sensitive.

Claim was handled quickly. Young man that came out was very nice. Much to my surprise, though I have not actually received it yet, Choice gave me the "choice" of having the microwave repaired, or taking an offer of a gift card to put toward a new one.

My claim was processed quickly by Choice Home Warranty, and my technician did a great job quickly and efficiently. I was very well pleased. It was great to be cool again! I was afraid I might not get quick service, but I got it next day at an even earlier time than was projected.

Customer Service Representative Mr. ** was very Knowledgeable, Professional and Friendly. He gave me several options to select from. I will recommend this company to friends and family. I am looking forward to high performance and qualified technicians for service.

Excellent service from AM/AC. Technician came, found the problem, made the necessary repairs. Everyone is happy!! Everything was done expeditiously and with professionalism, knowledgeable, courtesy, and confidence. Really appreciate this kind of service. This is the kind of service I would like to receive whenever I use this service. Thanks for the service again!

The first part of the process went well. The repair company diagnosed the problem (a broken condenser) and sent in the paperwork to CHW. CHW approved replacement of the condenser and sent me a contract to approve that and additional work required. Since then, nothing has happened. A service call was scheduled for April 25 between 11 and 3. No one came. The repair company knew nothing about it.

It took almost 3 weeks to get a plumber out to fix my problem. The first was a no show with 3 different excuses in 1 conversation. The gentleman who did come was fast, polite and fixed the problem. You need more services in the area. Office calls were polite and helpful.

Very simple, I have had 3 claims and all had been refused due to corrosion or refrigerant contamination. The A/C and refrigerator were broken and your policy states if broken you will fix. Somehow the exclusions were omitted in your spiel to purchase service. There will be no renewal of the policy and anybody I speak to will be advised and informed as to the policy is worthless. $1176.00 out the window and nothing covered. If a mower went by the condensing unit and threw a rock that would not be covered because it was not a failure of the product, it would have been an outside force. Warranty is worthless.

The guy from Sage Plumbing was friendly, courteous and professional. He showed me what he was doing and afterwards what he had done, and also offered me some tips on how to keep the garbage disposal clean and functioning in the future.

I have been so delighted with the customer service, prompt follow-up and clear communications from Choice Home Warranty and their amazing vendor network regarding my furnace and more recently, hot water heater issues! Excellent! I am happy to refer this company for use.

Great service. Fast and reliable. The plumber was on time and Choice Home Warranty company was really a great help. Great customer service. I will definitely recommend this company to everyone. Definitely worth the price for the service. Is not the first time when I use them and always they provide good service.

A technician was scheduled quickly and assessed the problem upon arrival. The AC unit was repaired within an hour after arrival. The technician was professional and knowledgeable about our AC unit. He took time to explain the problem and solution.

Tech came after hours and fixed my old AC unit so I would be cool. Sold me a new unit with some discounts. He was very polite and helpful. Even helped move stuff in garage in preparation for the new unit to be installed the next day.

The technician came in a very timely manner, got straight to work and had my dryer working within an hour. He's come to fix my dryer before and did an excellent job then too. Very knowledgeable and professional. I appreciate most the showing up in a timely fashion and knowing what was wrong with my dryer and getting it working.

To date, my fridge has caused me to call you with a claim three times for not freezing and cooling. The first two times it suddenly came back to life after three or four days. Each of those times I cancelled the claim. During the ensuing time period, while waiting for the repairman to arrive, I lost most of the frozen food and some of the other items in the fridge. This latest "adventure" is different. The repairman arrived the next day after my claim was filed. He determined the cooling control switches were at fault. He checked for the availability of the replacement part, while he was here. With not finding the part on his phone, he stated he would check further at his shop. It is important to note this fridge was built in 2003.

Was unable to fix and had to order part! So they will have to come back! Not sure when so just without appliance until! But Tech was very nice and friendly! Was able to see what was wrong! I would recommend him I think if and when my problem is solved!

Was alarmed to see a drip from my basement ceiling one day. After a weekend of worrying and an alarming conversation with my regular plumber I remembered that I had a home warranty and put in a claim at the Choice website. They sent out a plumber within 2 days. He seemed to be very smart and quickly figured out that the problem was with my guest bathroom toilet seal. After a quick discussion and approval from the office he replaced the toilet seal within 20 minutes. I only had to pay 65 $ callout charge. All in all happy with the quick response and the competence of the plumber

Jose is the best technician I have ever had the pleasure of working with. He is extremely communicative and explained everything clearly, he worked with my schedule on when to show up, and he has checked with me on the problem since. I would highly recommend Jose to anyone. I just wish that I could say the same for Choice Home Warranty. I am currently appealing their decision on my air conditioner, which goes in direct opposition to what the technician actually found.

Got a response to my request. Had to cancel request as the issue was with the city water and not something at the house. Pleased with the fact that I was able to talk to someone on the weekend and know I can have someone come out.

Someone came out to fix the problem quickly - my only regret was when my tub was leaking, I did not call them first to come out and check it, so the cost was not going to be reimbursed. But fixing the ceiling of my garage went well.

My AC repair parts are no longer supported, so the entire unit has to be replaced. I am very disappointed the total cost is not covered. AC units are purchased and installed as a complete unit, the inside and outdoor components go hand in hand as one unit. To split the install cost in half doesn’t make any sense, nor is it a sound business decision. It is also false advertising since you claim full replacement is part of the warranty. My entire system and every component would have to fail all at once to qualify for full replacement. That is not realistic or fair to the customer. Again, it’s false and deceptive advertising.

Each time I have called to speak with an agent I have had excellent help with filing a claim. The wait time was reasonable as well. All of my information is with them and what can be potentially a big drag is not so bad - mainly because Choice Warranty figures out who to call for a repair and then schedules it for me.

Just bought a 20-year home and based on the reviews, I was thinking Choice would be the home warranty for me. Unfortunately it appears that nothing I need is covered. Sales people like to claim everything is covered, especially those temperamental air conditioner units. That's important to me since I live in the desert. NOPE! The part that leaked the Freon for the unit, was the part they don't cover. GREAT! Thanks for nothing. Your new home has a spa, NO PROBLEM! I purchased the extra coverage. The heater stopped working on the spa. NOPE! That spa isn't covered. Instead of saying, "Oh, Now that we know your spa isn't covered, we need to cancel that portion of the policy and get you a refund..." NOPE!

I am very pleased with the warranty. I now feel more secure with the new warranty than if I never had a warranty. I am pleased with the cost of this warranty; I am now covered for three years and this reduces the stress that I sometimes feel regarding the cost of home repairs.

Being a new home owner, having a home warranty is very important. With Choice Home Warranty, I receive quick responses and technicians are quick to come out and diagnose the problem. I feel confident that any unexpected problems that may arise, Choice Home Warranty will be able to resolve and at a reasonable price.

When I decided to go with Choice Warranty it was because I read good reviews about this home warranty company. This past month I have had my plan changed to a service call of 85.00 after 3 claims and one they didn't pay for one.

First time using CHW. Called them at 10am. Repairman called me within 15 minutes! Josh of Amaro Appliance Service arrived 15 minutes before his eta. He was efficient, adept, knowledgeable and personable. He located the problem after disassembling my "stacked" dryer (drum wasn't spinning) & reassembled it in record time! Extremely satisfied with his service. Thank you CHW for excellent service!

The contractor from Baldwin county was very good. He quickly found the problem with both appliances. Definitely my best experience with Choice. He was very polite and arrived when he said he would. I would most definitely recommend him for other jobs. He's the first contractor that has come to our house and spoke honestly without making excuses.

I had called because my dryer was not heating up but after I submitted the claim, my husband checked and found it clogged so he cleaned it out, thus I didn't need service. I called the company and canceled the claim. Everything is OK but the service has been exceptional in the past

I tried to cancel my card and was told her had already put it thru. I needed to talk to home owner first. Now she has already purchased one so I need to cancel this one. He should have not put it thru, claimed it was too late.

Our auto garage door started acting intermittently and eventually stopped working. We had to then open manually. We filed a claim with Choice Warranty on the weekend and we’re setup with an appointment, date and time right away. On Monday the garage door service company showed up, assessed the repair, went and picked up parts and returned and repaired the issue. Completed within 2 hrs. Great service….

The technician was fine. My rating is regarding Choice Home Warranty yourselves. A decision was made not to repair or replace my appliance. A decision I filed a protest and spoke with Melony. In my opinion having owned three other homes with the same type of cooktop, the cooktop failed under normal circumstances. Melony was just doing her job to deny my claim. I am very disappointed in Choice Home Warranty. Your company was pretty highly recommended but after this experience, I can not recommend CHW.

Excellent Service! Made a claim to have my garbage disposal fixed or replaced online. Within 1/2 hour choice got a technician to come to my house the following day! Technician came ended up replacing my disposal! Very happy customer. Thank you Choice for your quick service.

Just became a new customer because your rates and coverages were very competitive. So, I made the change over to your company. The representative I spoke with was knowledge and courteous. I will recommend your company to my friend and family. I hope your service will be as prompt as I have witnessed so far.

Customer service was excellent, I feel confident in the investment thus far. I have had a bad experience in the past with another company and was uncertain about Home Warranty plans. Sam ** was very knowledgeable about the plans, my options, and etc. I am looking forward to working with this company. Be blessed.

To whom it may concern today I'm very satisfied as far as getting what I need to get done and fixed. The employee that came to work on my work order I feel that he was not very personable. I feel that he could be a little bit more friendly. He was just a little negative for my taste and my wife but far as to work I'm satisfied it got done in a timely manner.

Spoke with Sam ** who was helpful and set me up with a senior discount policy which no one advised me of before for 3 years and incentives. Sam spoke kind of fast but was knowledgeable, persistent and saved me money.

Prompt customer service support and courtesy engagement. I have had multiple issues with the house since moved in date and each issues reported and covered has been taken care of promptly. Choice Home Warranty has been there always and I am thankful for their support.

As for Choice, I am unhappy with them. You all left most of the charge to me regardless of the warranty. You said preexisting condition. Duh. This is an old house. Is this what you say on every claim over 65$.

It was nice that the technician contacted us to move up the appointment by a few days. He was timely, polite, hard working and resolved our issue with the refrigerator/ice maker. He came prepared with a replacement part as he suspected that the ice maker had stopped working. It was nice that the matter was resolved in one visit.

We have used Choice Home Warranty for several years. Sometimes the reps are better than others. Peter was our rep and was the best! Solved the problem. Trustworthy. Competent. On time. Dependable. We'd call on him again.

My experience was frustrating. The way I read my contract with CHW, they will repair or replace any appliance, up to $1000.00. They told me our dishwasher could not be repaired and offered $256 as replacement offer. We can’t touch our existing Kitchen Aide dishwasher for that amount. I informed Brittany it would cost us $889.00 at RC Wiley to obtain a replacement. She then told me Clause F allowed them to offer the 256.00 in lieu of replacing our dishwasher. Just started talking over each other at this point. Finally I told her just to send the $256.00 dollars and hung up. Very disappointed in her lack of customer skills!

The customer service rep advised me of everything related to the warranty with cost and analysis so I am so far satisfied with the warranty at this time. Am looking forward to the experience as this is my first warranty on my home.

Technician called ahead, arrived on time, & diagnosed the problems. He repaired what he could & ordered parts to be installed later. This is scheduled for Wed. AM. Very happy with experience. This is our first experience with Choice Home & so far am pleased with their response.

Very Customer Oriented Company and Agents. They have Speedy appointment system, and the repairs are done professionally as scheduled and fast. Hope they they continue the process which is excellent that and will attract more customers for them.

The phone system for placing an automated claim was very poor. It asked for information and did not understand what was being said. The request for the service could have been handled in less than 1/2 the time if a live person answered the call.

I love the instant service I get with them finding me a contractor for any issues I need..I was able to get things fixed in a timely manner and the appointment was right away when I needed it. Choice Home Warranty is awesome.

Aaron was the technician who evaluated and diagnosed my microwave turntable and my ice maker. He did it in a matter of minutes and explained to me his game plan and the time frame it will take. He was very professional and courteous. I was very pleased with this home visit and with Choice Home Warranty.

My experience using Choice Home was great. A simple phone call, (no waiting on hold), and a professional came and easily fixed the issues. They cleaned up and left in a timely manner. It was better than scheduling on my own in the past before Choice. I highly recommend.

Was disappointed with the resolution provided. I have had this service for many years. Time and time again received little in return, yet I kept hoping next service would be better. This incident left me with a refrigerator that was deem motor was not worth fixing. However, the replacement came as a e-check to Lowe's. The amount was for $495.00. The amount was much lower than expected. The insult added was not having a choice to use the funds anywhere I choose in order to stretch the amount I was given. I could not find a "scratch-and-dent at Lowe's for price even if I added funds to purchase the size I had. I would ask all replacement funds be given to the policy holder to be used anywhere.

Very fair tech. Thank you, Gabriel for all that you do! I would recommend Gabriel for your plumbing needs and CHW is the best ever. I appreciate all that you do. I really did not know what to expect but the heavens have aligned me S&J and CHW and I appreciate that.

Multiple toilets not flushing but draining slowly. Warranty company wanted to send a house maintenance man but I insisted on a real plumber. This was not just use a plunger to fix problem. Licensed Plumber came out, assessed the situation, then corrected the problem.