Choice Home Warranty Reviews

Was hopeful that I would receive a call today to schedule a repair. Still waiting and getting concerned. I purchased this home warranty in faith that if I ever needed a repair they would be there. I’m hoping to get a call soon. I would rather be able to speak to a real person.

I was checking about home warranties and Simon was great at explaining the whole process and giving me a good deal! He was courteous and very knowledgeable and reassured me as to the ins and outs of purchasing a warranty for my appliances.

Customer Service Claim Staff (Nevada) was very helpful and very professional in resolving my issue regarding replacement for my mother Range. Ms Nevada was very concern about take care of my mother house. She listen well and provide support to me. Without question, I would recommend Choice Warranty to a friend. I received OUTSTANDING SERVICE...THANK YOU!!!

The customer service representative was polite and answered all the questions that were on my mind. With the option of being able to discontinue this service at any time i thought it was a no brainer to give this service a chance. I recommend that anyone who owns a house to give it a try.

Our technician, Caleb, was on time and professional. Before arriving, he called to say he was as on his way. He explained what he was going to do, and he got right to work. He went above and beyond to locate the problem with our system. The parts he needed were on the truck. When he was done, he explained all of the work he had completed, in addition to the great service from Caleb, our initial appointment was scheduled for Friday, and we were going to be out of town. I called to ask if we could have a sooner appointment, and the scheduler moved it up to Tuesday instead. We are very thankful for their willingness to meet our needs.

Our hot water heater was not working-technician came and saw the sensor was all corroded so he cleaned it up and now it’s working! They had scheduled an appointment for Thursday and I called them Monday and asked if they could come sooner because we didn’t have hot water to take showers and they were able to come 2 days earlier.

The technician was slow to get out but did a good job and I am not having to replace the dishwasher. I am filing a new claim and waiting on a response. Hopefully, the technician will be able to help me out. I have not been able to determine the problem.

The technician that repaired my dishwasher was very professional and knowledgeable. He explained what the problem was. He showed me the broken part that he replaced, took great care of the area while replacing the part. He made sure the dishwasher was working properly and not leaking before reinstalling under counter... I will definitely recommend Choice Home Warranty.

After some confusion with our policy that has been corrected, we are waiting for our service and our happy with our experience so far. Our ice maker is not dispensing ice. We are waiting on our technician to come and fix our problem. Thank you very much. Have a nice day.

I spoke to Kayleigh and agreed to purchase this plan for my home. She was very knowledgeable of the services and was helpful with my selection. I received an email from Jenn and decided to make a phone call to check on the services. Thank you so much for the assistance.

I filed for a claim and it took them 5 days to get me an appointment... I had to call them numerous times to ask what was going on... They tell us an appointment will be scheduled within 24-48 hours... That didn't happen... Other than that it was ok... They never contacted me... I always had to contact them...

Very responsive company. Claims are quick to schedule. Quick repairs on my AC unit. Excellent warranty company. I highly recommend. Company keeps you up to date on pending repair and any issues. Knowledgeable service representatives, they explain the issue and show the problem. Don’t waste your money one time on other companies.

Tech called to see if he could come early which worked better for me so that was a plus. Tech was professional and proficient. He diagnosed the problem and got my a/c working in a short time. He also advised me of some things to do to help maintain my unit longer. Great work!

Arrived within the scheduled time, with a call to say they were on the way. Promptly fixed the problem. Had the right parts on the truck, so there was no trip to the parts store. They were very nice and professional. I would recommend this company to my friends. This was the second service call for this company about different problems, and both experiences were excellent.

The problem I had was the lack of flexibility to get a technician. You should have companies that are 24/7 (twenty four seven) for air conditioning service calls. It was over 90 degrees in the house for over 4 days. This caused medical problem for my elderly sister and we ended up in the emergency room. However Tim did a great job when he finally arrived for the appointment that was set four days later. He was fast and efficient, pleasant and Knowledgeable.

The scheduled appointment went well. The tech showed up, was neat in appearance and politely answered any questions or concerns. All in all, it went well. No issues whatsoever. Appointment time was kept within the window, no waiting. Work performed in minimal time, pleased the way things went. Less stress. Service was good. No problems.

The technician was on time. He was very professional and courteous. The problem was resolved within the hour. He also explained what caused the breakdown and explained some of the features on the unit. This was very helpful because I will be able to use the unit even better now. The frequent updates kept me informed of his estimated arrival time. I would recommend CHW to my family and friends. Thank you.

Was ecstatic to see New Links (NL) after B2U Plumbing took my deductible and failed to return. NL was quick, friendly, & professional. My only issue is that there are too many steps (5) & deductibles (2) in the claims process: 1. Tech Looks only; 2. Tech returns to cut wall/ceiling, identify issue, & take pics, 3. Tech returns to Fix issue. 4. Tech return to take pic of no leaks; 5) Tech returns to replace Drywall (additional deductible). Tech should be able to forward pics &write up via text/attach pics in app/portal the same day, insured confirms, Choice approves (the same day) work gets done. If a 2nd co has to return to drywall there should be no additional deductible.

Very nice, friendly people. Been in my house for 3 week. Minor stuff happen. Call Choice Home Warranty and somebody was out to fix what I need to be fix. I recommend everybody to get home warranty. I told my son father about he need to get connected with Choice Home Warranty. They the best.

Refrigerator was not cooling to proper temperature. Had 1st appt w/ tech who diagnosed the issue. Parts were ordered and arrived via UPS/USPS and 2nd appt had already been scheduled. Tech called early AM to confirm appt window and system text notification tech on the way... Tech arrived, parts were installed, steamed/cleaned up and voila. Fixed. Tech was knowledgeable and courteous and now fridge is working great!

Jason answered all my questions in a satisfactory way. He was informative, personable, knowledgeable and very much attuned to our needs. We are very pleased with the cost he offered us. We are pleased to become Choice customers. Jason was able to connect with us in a meaningful way. Jason did an exemplary job. You are lucky to have an employee of such a high character.

Prompt service, clever technicians. I like the flexibility they give the client when they can't send a technician; they give the option to have our own technician fix the problem and they reimburse the cost. One negative aspect of this is they take a whole month to send the reimbursement.

My A/C was leaking so I had Choice Home Warranty send a repair person to fix the problem! The problem is fixed. The A/C is working and no leaking water! Choice Home Warranty is taking care of business, it’s easy to put a claim on line! If you are looking for a home warranty company I Suggest Choice Home Warranty. They take care of you and they do a great job!

Jr ** was very knowledgeable and well informed about the job he was doing. Also, very good person to person interaction. I will call on his service directly in the future if I should have any more service for my air conditioner. He took the time to explain about the pat that was replaced. And if I need any other assistance they will glad to help.

I just switched to Choice Warranty (from Select Warranty who was terrible) and I’m so pleased. The whole process of submitting a claim online, to receiving an email with the Technician’s information and appointment time to the actual technician - all awesome!!! It was a very easy and timely process and my dryer is working great. Very pleased!

I interacted with Daniel throughout the sales process. He was very responsive and answered all of my questions related to coverage, systems, items, service fees, coverage etc. He answered all of my questions in a professional manner which made the difference in my final determination on which home warranty company to choose..

I didn't want to talk to a computer. I asked to speak to a representative. The automated message kept repeating it's self telling me that it didn't understand me. Had to repeat myself over and over many times. Finally, a real person got onto the line. It shouldn't be that hard to by-pass the automated menu to get to a real person.

I placed a claim on July 13th. They assigned Arctic Air to come in on the July 18th from 3p.m until 8 p.m. Never showed up. Then again on the next day, never showed up or called. Finally was assigned to another on July 24th. Mind you, I have been without air for 12 days. He came in and fixed the problem. A cap was loosed and that was the problem for the leak. Choice denied my claim because they said it was not a wear and tear. I had to pay almost $400 out of pocket. I will cancel my policy.

Repair done by A to Zoff, the contactor part was under warranty but I had to pay $129 for diagnostic charge and $95 labor. Asked for reimbursement from Choice but have had no reply. Really disappointed in my Choice Warranty. I have not been able to talk to a person throughout the whole ordeal. ALL TYPE Heating & Cooling even sent an email about it but received no response. Didn't know how to call anyone. Pathetic.

Although it took a little extra time to find the proper service to check out our dishwasher, The gentleman was very knowledgeable and fixed our appliance in a very professional way. He took the time to explain to us what was wrong and what needed repaired and what was still in good condition. I was quite pleased with the outcome.

Even though I was away from my home phone at the time the tech called, he came by the residence anyway for which I was very grateful as I was mobile at the time of the call. The technician from Hope Line AC and Heating was EXCELLENT. Very polite, informative, quick to response to the call for our a/c repair and knew almost immediately what the problem was and replaced the needed part. Would definitely use again and recommend highly to others.

We are new subscribers to Choice Warranty. We left another warranty company to join Choice Warranty. Our air conditioning went out on 7/13, we reported it on 7/14 and had to wait to 7/24 to get a technician. I don't have to tell anyone how hot it's been this summer. Then I was told my appointment was between 7-11. On the day of the appointment it was moved to between 11-3. At 3:15 I called Choice Warranty and asked where the repair person was? They contacted him and by 4:15 he was at our home. Thank goodness it was an easy fix. However the long wait to get a repair date and the inconsistency with scheduling were very frustrating. I missed an entire day of work that I was not scheduled to miss. I thought it would only be a half day. I was trapped in my house so as not to miss the repair person. When he got there he was delightful, efficient, and professional. I have no complaints about Ryan, just the system.

After seeing an advertisement for Choice Home Warranty, and talking to a friend who has a home warranty policy, I decided to sign up. My husband thought it was a scam - but when we had an issue with our hot water heater, we decided to give the warranty a try. Within a short period of time, they sent out an assessment team who discussed our issue, documented with photos and filed the report with Choice Home Warranty. In only two days, we received notification that they were going to REPLACE our water heater! We are thrilled and will definitely recommend Choice Home Warranty to our other home-owner friends. Very grateful.

Choice has been instrumental in helping to keep my home running smoothly. They continue to send out professional and courteous individuals to complete the work order. These individuals gets the job done and then they provide explanations on how to take care of the equipment or appliances for future use.

We had 2 central air systems die within 2 weeks and Choice covered and is replacing both compressors. They negotiated rates for the air handlers and other install costs that were very reasonable. In additon, technicians are usually dispatched very quickly and I was given the option to get my own when they couldn't. Decided to wait to avoid the hassle and worked out fine. This service is definitely worth the cost and would recommend to anyone.

This is the 2nd time this company has been dispatched to us and I can't say enough good about Tony. He is very prompt, clean cut and seems to be an all around nice guy. You will like him as well I'm sure! Most importantly is the repair work is done very well. He never leaves any mess.

I have had the most amazing and successful experience with CHW. They are professional and knowledgeable then gets you work orders moving in record timing. The Technicians are honest and skillful. I appreciate the quality they bring, superb job to you all. Continue to serve with pride and with courage, it makes a difference in the lives of. Customers that needs assistance living. I recommend CHW to family and friends.

Service was excellent. He was on time, very professional for such a young man. He was knowledgeable, courteous and very good at explaining the issues and then fixing them timely. Very impressive serviceman. I would request him to provide service anytime.. Wish we could get more services from people like him.

It took too long to get a technician out to our home and we are still waiting to hear back from him if what needs to be fixed is covered under the warranty. Our air conditioner is running constantly. I can’t even imagine what our electric bill will look like.

Gary R was the technician who came out to diagnose my air conditioner that would not turn on. He was very professional and thorough in diagnosing my air conditioner problem. He took the time to contact two other technicians to confirm his diagnosis. Looking forward to him returning with the needed part and completing the repair.

My claim was handled promptly. I received a response within hours of submitting my claim. The repair call would have happened the next day if I had been ready. I was able to schedule at my convenience. The technician came and completed the repair quickly. I couldn’t be happier with the response time, communication, and service.

I have had 2 different companies come look at this. First one said, "Oh it's a leak. I don't do those." Second one said, "I found the leak. It's in the wall. I need to get this approved." When I heard from Choice they said they wouldn't cover it because that was not normal when in fact it is. I WOULD NEVER SUGGEST CHOICE HOME WARRANTY TO ANYONE. And that's what the repair guys told me also.

Yes great tech. Knew what he was doing. Would recommend him for any thing in the future as he really knew what needed to be done. He definitely knew what he was talking about and we were pleased with his knowledge.

Air conditioner stopped working in the midst of triple digit temperatures. Submitted a claim, thought it would take weeks, but received timely emails and secured a technician within four days. Gary was extremely knowledgeable and had everything he needed to get the ac cooling again. Appreciate the timely response and professional service, Thank you!

Nick from Nick Services came in and looked at the garbage disposal. Went underneath and used an Allen key to unclog as he say sediments that got stuck. It took no longer than 10 minutes. But I am still waiting for a receipt that he said he would email me. I would’ve like the garbage disposal replaced but he said everything should be working fine for the next five years.

I initially filed my claim on 07/10/2023, the first technician was dispatched to my home on 07/13/2023. After having waiting nearly 8 hours, they diagnosed the problem however never returned to complete the job. A second company/technician was dispatched to my on 07/21/2023; similarly, I waited nearly 8 hours only for the technician to give me a different diagnosis and stated that he did not have the particular parts needed to complete the repair and that he'd return on 07/22/2023 to no avail, even after repeated phone calls for a status update.

Called a new claim and originally had problem in getting through the website so called the toll free number. They were busy so they called me back in 5 minutes and handled my claim. The guy was courteous and got everything set up and received an email update promptly.

It took six days for a technician to come, and the appointment was to be between 11:00 and 3:00. The technician got to the house at 4:30. When he came, he was very professional and took care of most of the problem in 20 minutes or so. There is still an issue with the quick shut off on the back of the house, but I have not heard from anyone about that issue yet. I understand that it has been really hot, and the AC people are more than busy, so I am grateful that the AC is running now.

It has been two weeks since the tech diagnosed the failure and Choice made the decision to replace the dishwasher. We have not received anything but promises. I am 97 and my wife is in her 70s, I am also a WWII veteran. I am tired of hand washing our dirty dishes.

Simon ** was my plumber. He was very polite and professional and fixed the problem in a timely manner. His dispatch was very professional as well. I don't remember her name but she was very professional. She also handled the billing for me over the phone. He came around the time they quoted me.

Troy explained everything to me and patiently listened and responded to all my questions. I look forward to this support system for my home’s needs. I feel so much relief in acquiring reputable assistance in our hour of need. During a time of need, it’s nerve racking, worrisome and you don’t know who to trust. I look forward to knowing just who I can call on to get us the help we need to fix all our appliances and important HVAC and plumbing systems. We tried exploring other companies, but one of the largest companies just tried to bully me into staying with them after the trial period. It was simply too expensive!! Be careful, ask questions and protect yourself. Now we can relax in knowing we can get things taken care of, when we need help. Thank you!

We are very pleased with Choice Home Warranty. We are new to the area and don't have any prior requirements for most services. This has been a great help in their sending professionals to do good efficient work. I would recommend to friends. All technicians have been courteous and respectful of our property.

I did like the quick follow up to my entering info online. Eli was good but could have been less pushy on trying to upsale me to a 6 year and then a 3 year plan....After I explained I wanted to go with the 1 year plan due to limited funds.

I signed up for the service in 2021 because I was satisfied with the free trial service that came with the purchase of my home in 2005. I agreed to pay $45 and some change per month with a $75 service fee. Since then my rate has increased twice and my service fee has gone up as well. I called to inquire why my fees had increased without my knowledge or consent. I was told I should have been checking the customer portal. Wait what! They should have notified me via email or USPS mail that my rates were increasing. On top of that, there is no way to go into your account to make changes be it to change plans, change payment methods, or cancel the service altogether.

No power in the bathroom in our condo in Denver area. Call was made to Choice Warranty. Excellent communication from the Tech assigned (LG Electric - Luke). On time for appointment. Quick to diagnose and correct issue. Adjusted the scheduled date and time easily when conflict was noted and was copied vias email on all appointment changes.

Nice explanation of what is covered on warranty, not “pushy”, timely manner to transfer to representative, acknowledge of service member and discount that are offered for being a veteran of US. Error on original paper work. Phone. “Phone number is **. (Sorry have a health problem…)

I was promised 13 months for quoted cost. Contract only gave 12. Contract cannot be reviewed beforehand. Takes 15-30 min for phone to be answered. The sales person was very pushy. I was finally able to get across what I wanted. He talked down to me as if I was not understanding taxes on items purchased. Started talking about laws governing taxes etc. Hopefully the service, if I need repairs, will be better than point of contact.

Horrible settlement. If your washer needs replaced, they will only pay $537; no matter how new or old yours is… what a joke. Tried submitting proof and comparables, but nothing. They only pay for contractor grade. Nothing else. They stall and hope you go away. Very disappointed. I guess in their world prices of things have gone down.

June 4: I submitted a claim to have my AC checked; I continued to follow-up with Choice Home Warranty with no valued information on when someone would check my AC only told my claim was in the queue and I would be contacted or I could find someone and be reimbursed which defeats the whole purpose of paying Choice $48.10 per month. July 10: I received an email that Rafco scheduled an appt for July 13 which is over 5 weeks of being uncomfortable. Rafco personnel were very kind and helpful.

It was very simple to submit my air conditioner problem for a claim. I was hoping to not have to do it online and so it let me do it completely over the phone which I liked very much. Choice Home Warranty then told me that I would receive the rest of the information shortly.

Response time was fast. I put a request in on Friday and the tech was here on Saturday. We expected to have to wait until Monday. A solution to the problem was also determined on Saturday. The only issue is that we are still waiting for the gift card to replace our refrigerator. It was in fact stated it could take up to 30 days to receive.

The reps on the phone were very professional and courteous. Calling to get AC checked out was quick and easy. Only issue was I received an email and text from the company coming out to do the work but no phone call to make sure the day they chose was convenient for me and my work schedule. Otherwise I am glad I switched to Choice Home Warranty.

I only get three stars, because of how long it actually took Choice Home to get a person to my house. However, the technician that came was wonderful went above and beyond what he needed to do. And I’m happy to have a working dishwasher again. However, in all their ads they don’t ever tell you that if you have an older appliance so only pay you a portion so I got $359 for a oven that I can’t even buy the door handle for that. Your commercial makes it look like they replace everything if they can’t fix it.

Our hot water heater was not working properly. I requested service online, and Choice paired me with Perfection Plumbing. We got off to a rough start because I needed to update my phone number in the Choice Warranty System, and the technician was almost two hours late. HOWEVER...Rick was professional, informative and efficient and got everything fixed right away. Good job!

When your sales guy sold 3 year policy to me, he said let's take AC as an example, everything is covered other than normal wear and tear and made me signup the policy without reading or sending me the policy to read before signing up. My ac is leaking. Since 2 days ac is leaking and you guys are saying this isn’t covered. Sucks!!!

We have received very Prompt service. Choice Warranty is so easy to deal with, their professionals are on time, and very thorough. It was only 4 days from the time we called them to our refrigerator was fixed. I cannot imagine not having a Choice Warranty contract. So much value for your money.

I had my $1,100 one year old GE Dryer to stop drying. Your technician told me he would bring the parts out the next day. I never heard back from him & learned the claim was denied because online reviews of the GE Dryer state it is a "defective" Dryer. I called GE and they dispute your claim and said my Choice home warranty should have paid for a new dryer. I was given the number to a District Manager from my Real Estate Agent and called her about the denied claim. You finally decided to pay me for the part (only)to fix the heating element. $117 - I purchased a new dryer at my expense.

The time sent to fix dryer was Great. The Service Tech was Helpful. I learned a lot over this experience. I am grateful to have Choice Warranty on my side. I most definitely will let my family and Friends know have they too should call and get this, Company to assist them with their home needs. Thanks again.

My A C unit has and is down for about two weeks. The only appointment I was told would be the 28th of July. I have small kids and pet and here it is hot, hot hot. Also I would have to pay $75. 00 just for some to come out and check not repair. I'm the homeowner of. I tell you l have water leaking and unit not working properly. Why would I need some that I had to pay to take pictures and send back to Choice Home Warranty. It's HOT and the CSR whom handles the call tries to talk so fast you can't understand what the hell they are say and when asked to speak to a supervisor you get another drawnout speech. All I want and need is for my unit to be repaired. I left 2 stars. Maybe I should have left 1 star.

Plumber assessed problem and was able to fix in less than 1 hour. The plumber communicated with me what he found, explained what it was then told me what would be needed to fix the leak. I have not had any problem since. I would recommend Choice Warranty to others.

My a/c stopped cooling early Saturday morning. I went online, filled out a claims form. A couple of hours later I received an e-mail with who was coming to repair it and the time. I was pleased on how well it went especially on a Saturday. The tech explained what the problem was and gave me the bad part.

Two Comments.....first the repair technician from Sears was 1st rate, polite, professional and competent. Second, it (YOU) took 6 days to get a repair person to my home to fix my AC unit...I live in southern florida it was 90 plus every day..I was obviously very uncomfortable...very disappointing with the amount of time from the time I made my claim to when it was fixed.

I phoned them and filled out online what was wrong with my refrigerator, it has been two (2) days. All my food is spoiled & ruined, and NO ONE HAS CALLED OR CAME OUT TO REPAIR OR REPLACE THE REFRIGERATOR!!! I have paid into your service for more than 1 yr. And I can not even get a call back, I am getting very dissatisfied and thinking of canceling.

I needed my valve replaced in the toilet tank. I was vey pleased at the service I received. He was polite and explained everything to me. He found another problem not covered by Choice but I have different insurance to cover the expense. Choice has always been very good on their service and time to repair.

Our tech was on time and did an excellent job. He was very friendly and knowledgeable and would be happy to use him again. Vlad cleaned the refrigerator and checked out all other operations. I was very happy with the job he did and he represented his company very well.

You keep playing car salesman with your customers. Customer service is poor. I hardly use the service and when I do, it is always a problem and there is always an excuse. It's exhausting dealing with this company and if I'm going to pay and not get any benefits, I might as well pay someone else.

Very good customer service. They presented the plan and explained everything as a comprehensive plan. We just bought a used house with existing appliances and needed a plan to protect us against any issues that may occur with the the appliances. The premium was reasonable and affordable. I hope that I do not have to use this, but having it gives me a peace of mind.

We were very pleased with the contractor that Choice Warranty sent to fix our HVAC when we had no AC for two days. Air Solutions was professional and had the system up and running within 1 hour. We’ve had poor service from other companies but this was a win win. Please keep up the good work. Thank you.

The technician was fine but he charged $229 for “balancing the door”, which I have never heard of and it was not disclosed to me until he got here to do the work. I told him any of that should be a part of installing the spring. I have filed a complaint to Choice that this should be covered under the repair. I would not use this company again if this how they charge their customers.

I had two jets out in my bathtub that needed reinserting. The service went well. Repairman arrived on time, I explained in my words what was wrong and what I thought needed to be done to fix it. He asked some questions and proceeded to work until he finished the job. I was very pleased with the timeliness. The technician was very respectful and pleasant. I'm glad to have my jets working in my tub again.

It was a pleasure speaking with Anthony. He was very knowledgeable about the product and extremely helpful throughout the entire process. I particularly am interested in the septic service offered in the package. In the future you may consider adding roof and decks. I look forward to working with Choice Home warranty in the near future. Thank you.

Our AC started leaking from the attic down into one of my bedrooms. It took 6 days for someone to come out to my house. They discovered our drain pan was broken. Choice decided it wasn't normal wear and tear and denied to get it fixed. I don't know how we could have broken it when no one hardly ever goes up into the attic. Obviously the pan was somehow holding too much water and broke. Needless to say Choice was no help and we now have to pay $1200 to get it replaced on our own. Very disappointing.

The response time was good. The company that responded was great. They were on time and found the problem very quickly. The company rep, Adam was very polite and patient as I was trying to describe the problem. Choice Home Warranty was keeping us updated with email notifications which was very helpful. This is the second time we have filed a claim. Both times it was a simple process.

The representative was very friendly and asked the questions pertinent to the repair and ensured that Choice Home Warranty would find a person to make the repair. I am really glad that I have this protection. Choice will find a qualified person that knows his business and is a professional!

This is in reference to Cesar's visit, an employee of Godfather Air Conditioning. He was honest with me about the sad state of my a/c system, and explained everything in terms I could understand. He worked hard to get the drain unplugged to give my system a chance to recover. The fact that it can't is due to its age and the fact that it is overworked in San Antonio's climate, and I do not hold Cesar responsible at all.

This is our first claim. Suddenly our garbage disposal quit working, so we filled out the short form online and got an immediate response that we'd get a date/time for the plumber to come to our home to check out the disposal. Within a reasonable time, we got an email with the plumber name, number, date and time, which were good for us. He showed up within the time period and after evaluation of our disposal, replaced it with a new one, which he had with him. He installed it, tested it, then we paid him the $65, got a receipt and are happy with a working garbage disposal. The technician was friendly, competent & professional.

My AC went out. It was running but only blowing hot air. Not cooling at all. I reported it on Friday morning and the Technician was booked and came on the following Tuesday. So, the only complaint I have is that I wish we could have gotten him out sooner as we spent the weekend in 90 degree heat. But I realize there are great demands right now on HVAC Technicians with the heat as it is in GA. And the Technician who came Tuesday did a great job. He was polite, efficient and got our AC cooling again quickly.

Water heater needed replaced and you kept jerking me around saying someone would be at my home, but they never showed up. When I called you, you gave me excuses, then the last one I called about you said I refused but I told you they never showed so how could I refuse. I would not recommend you to anyone, if they ask I will tell them my story with you. It now cost me for the water heater and will also cost to repair my floors what the insurance doesn't cover. I paid you guys a lot of money to get nothing in return. It was a waste and I'll be sure that none of my family and friends fall prey to your company.

Never go with them. They are cheaters. My dishwasher was not functional and I reported a claim, they brought a service technician and had me paid the service fee for $65 and later send an email saying the repair is not covered because that's not a regular wear & tear. When I am reaching out to the service technician (from Blue Tech Mechanical Inc.) they are saying they did not report like that. So they lied. And they even do not want to refund my service fee $65. I had to pay that with no service from them. Same thing happened with my microwave before as well. They literally do not cover any repairs at all. Talking to them is a waste of time because they do not want to listen. I did a huge mistake by taking their service for 3 years. They don't want to refund my money either. I am looking forward to when I will be done with them so that I can switch to a different home warranty. I will never recommend them.

The tech was a "no nonsense" type of personality and went right to work....he did the job, as far as I can tell, so that is all that matters. I hope and pray it keeps working in this heat. He did not have a truck with name of his company or cards to give out???? Would have been nice to be able to identify him fully.

Really appreciated how Choice worked with us!! We really liked our Plumber from? Dynamic Plumbing. Very friendly and professional. Would like him to come on next Plumbing visit if needed!! Our issue was resolved professionally! We had no water supply to the kitchen sink so we had to get water from the bathroom.

Impressed with the way Reuben handled my enrollment. Very professional. He answered my questions and helped me understand. I hope to be a long term customer and I will be if Choice performs as Reuben told me they would. The service was priced very competitively. I have very high expectations from Choice based on my conversations with Reuben. I hope I am not disappointed.

Our water heater started leaking on July 6th and so we had to shut down our water. The tank was still leaking in spite of it. It is July 21 today and I just received a text today that the company received the tank and will be able to install it on the the 25th. I have been in touch with the installation company and it is not their fault. I totally believe it is your fault for not making arrangements to deliver the tank in time. Very upset.

My experience was good with Choice service. And I am happy to know that you are reliable and that I can count on your service. However, I was referred by a friend. And another friend told me no to the service. I’m happy that I chose this service. Because The Technician was very efficient, and easy to communicate with. I appreciated the effort and consideration to keep me informed as of the time frame. I also am very relieved that the tech show up on time, and pleasant. Thanks for the professional service I received.

I like the quick response to my claim and the courtesy of your response. The technician that you send was very knowledgeable and made a good inspection of the system. The company responded very quick and the technician was here on the time that I requested. I am very please so far.

The phone call was a little tough. Trying to explain my concern to the very nice guy taking my call was difficult. But the guy that showed up was polite, respectful and paid attention to the details. Choice Warranty did NOT cover my part (disappointment) but the job got completed same day in one visit.

The representative that I spoke with was very forthcoming about the plan. He was very knowledgeable about the details of my new plan. I am so happy I switched companies. I am really looking forward to see what Choice Home Warranty offers in protecting my appliances but from what was explained to me I really feel I am in better hands now.

Very fast and easy application process - prompt quote evaluation and response. Contained thorough explanation of plans and coverage inclusions. Monthly cost quoted was cost which was charged. Overall good transparent process and experience. For its importance and value, this was a pleasant process that I will tell friends and relatives about.

Choice home warranty is fast in finding a technician in our area. Easy to set up appointment. I have been a long-time customer of Choice. Some Con and Pro like all companies and technicians. You will receive either by email or phone call and text. Website is easy to use and to make a claim.

CHW Tech, Scott came on 7/17, but I have yet to hear from CHW as to what is happening, repair or replace and today is 7/21. I was hoping for resolution by now. No washer for two weeks now which is a big inconvenience!!! Can someone please get back to me with my options??

Very professional and did an excellent job. Would highly recommend him. Called to notify me of approximate time and arrival. Called back to notify him of his location. Came in accessed the problem and went to work. Throughout the process notified me of status. Cleaned up the area where he worked.

Sulli's Plumbing was very rude and I canceled the appt for him to come out. K & K plumbing was extremely nice, came out and is taking care of my problem.. K & K plumbing did some work for me previously and was extremely nice then. Would like them to take care of all my plumbing needs. They are very nice young men.

I didn’t know if Choice Warranty covered cracked showers. When I called to submit a claim, the representative did not tell explain it was not covered. So I paid a man $85 to tell me it wasn’t covered under choice home warranty. Can you please return my $85 since this could have been saved if I was just told at the beginning of the claim submission.

I received a call from CHW requesting that I consider signing up. I informed the rep that I had already signed up the night before, he never verified before calling me. I asked if CHW had a senior and veteran discount and he stated yes and would transfer me to the proper dept. Surprise, I got sent to a phone bank! I left another provider because of the same issues, phone banking and no real customer support.

Choice could not find an ac repairman in their network for our ac unit and went outside the Network to fulfill the terms of the contract. The agent was very professional and gave my husband some good tips to help with the recurring problem. Hopefully this will help the situation.

You guys sent us “Honey Go Fix It” which is an amazing company. Shayn ** was professional, and kind. He had the experience, and skill set to get the job done right. I don’t think I’ve ever received customer service, or help from anyone that compares to shayn. I appreciate Choice for not sending us the worst companies in our time of need.

The process of creating a claim to actually getting appliances repaired is speedy. The repairs are done fast by knowledgeable people who are friendly. The price is fair and it gives my family and I peace of mind. Having this insurance option is a cost effective and doesn’t put a dent in my bank account and keeps my appliances up and running for our every day use.

I have had Choice home warranty for over 3 years and I have only made 3 Claims. All three of my Claims have been denied. I filed a claim yesterday for a broken water tank on my toilet. Choice claimed that this was not normal wear and tear and denied my claim. This is ridiculous as this is beyond my I control. I will be cancelling my service with Choice Home warranty and switching back to American Home Shield. I had to pay to have the toilet replaced $900. The service that they provided was outstanding and they replaced my toilet the same day. Their customer service was above and beyond!

In the past 2 years I reported 3 separate electrical related issues where I couldn't get power from an outlet. We were told to rewire, get a new box, service wasn't covered, etc. So.... When my far bathroom outlets went out, I called you again.. Hesitant my issue would even be fixed but I called anyway. . Lucky for me, you sent Scottt.. It turns out I had gfci issues. I am glad to say, he was great. Professional, knowledgeable, efficient and very good at fixing problems. All my electrical issues were fixed finally and it didn't take very long. So glad you sent the right guy!

The technician that came to the house was great. However, I am unsatisfied with your warranty company. I need drywall repaired and you can't find a technician to do it in my area. Today's visit said I need a new washer. I have a front load washer. The money you offered for a replacement is $200 short of the cheapest front load washer. Then once I get a washer I have no one to install it.

This was my first experience with Choice & Pipe Works. I was very pleased. With Choice it was not real hard to make a claim. With Pipe Works it was great. Michael was early! He was knowledgeable & explained everything. The weather has been brutal with over 100 degree days within 2 hours it was cooling & we could sleep.

I was not happy with the customer service I received from Choice. I had to call in several times to get this resolved and each rep gave out different information. The last rep was finally able to process the request. Mr. K's Plumbing are extremely knowledgeable and quickly assessed the problem. This is the reason I prefer to have them handle my plumbing concerns. I have recommended Mr. K's to family and friends.

Necessary to order a part. It was necessary to call for services to be completed. Days later it wasn't working. Therefore I called in. I checked the settings. Waited & it started working. I reported it was not working. Working with Choice has worked, but when I've asked to speak to a supervisor I'm told one is not available.

I was given a technician by claims dept & I was able to organize through this contact a date & time earlier than originally given. I paid the service fee & I trust CHW to do the rest!! This was easy to set up & the technician chosen was easy to work with, had the diagnosis promptly, submitted for approval, was approved by CHW. Repair was completed within the hour & I believe the whole event was a win/win!

Phil was wonderful. Forthcoming and professional. Gave me a detailed explanation about the service and coverage of the various appliances I have and asked to be covered. A great service provider. Like the ones we lack these days. Highly recommend. I hope the service promised is like Phil and they’ll live up to his promise. I’ll definitely recommend this service to our friends.

Very pleased with Service. Was contacted same day to say who would be calling me and win. They called and the repair man came out and decided that I needed a new fan. He said it would take 4 to 7 days. I did not have to go looking for him, he actually called me before the end of the seven days and said he had the fan and was coming over to install it. Overall, very pleased. Refrigerator is doing well.

The customer service that we have received thus far has been Excellent! We are so excited about our "Choice" for the warranty for our new home! Tom and I are more than pleased with the coverage that we will have once our warranty is totally in place. Our friends and family will most assuredly be told about our "Choice" in the very near future!

As I was explaining my case to ensure they understood the type of appliance I owned and needed to replace, the case manager started to talk over me, reading a prepared response used for similar questions. She also did not tell me the check would be mailed to me vs. an electronic Lowes gift card that can only be used at Lowes. In the end I am not sure she really knew the type of oven I have and the cost to buy a new double oven.

In over 35 years this is the best experience with a rep. Mr. ** was very knowledge and confident in the company. He explained everything in detail. He explained so much we went with the 6 year option. When you feel you are with the best and have a live knowledgeable person to speak with - this is all customers one. Please keep it up Choice. Word of mouth is the best advertisement.

Several days after I reported an electrical issue, a electrician was sent out after a week of reporting a claim! Upon his inspection he said there was no power going to kitchen and dining room lights plus one receptacle close to kitchen! Said may be a breaking wires, not sure needs further time and inspection as he was limited in his time on this visit! However when he submitted it to CHW they denied us saying do not cover accidental only normal wear and tear!! At this juncture we are not sure what the problem is, but was denied anyway before final inspection!

The first time using this awesome Choice Home Warranty!! Excellent service, but the only thing I did not like was that they took days to finding someone to come to service my AC unit!! It took them about 9 days!! Other than that, I would recommend Choice Home Warranty to anyone!! I just hope they work a bit better on the delaying issue!!

I filed the claim and received a response within 6 hours that a repair company was assigned for the job. The repair company scheduled a day and time frame and have kept me updated via text and by phone. Hopefully the repair company will show up as scheduled and complete the job successfully.

Last night I noticed that my air conditioning was not working and I made the claim and I had a response in time from the knowledge representative to ensure that I will be taken care of. I appreciated the respect of all the staffs from the Choice Home Warranty. I will recommend it to my family and friends.

My issues are not with the Technicians. They are very professional and very knowledgeable of their craft, polite and respectful. My issues continue to be with Choice Home Warranty who are constantly unable to respond to my claims in a timely manner. I am not at all happy with the service.

The Management and Technician of CompfortXPress Exceeded, Far and Above, any expectations I had in this situation. They were kind, courteous, knowledgeable, and officiant and Got The Job DONE... I would be proud and confident to recommend CompfortXPress to anyone and everyone I know. In this Age of Uncertainty You are smart to use them...

Back in March I claimed my bathroom fan was not working so Choice sent out T&N to diagnose the problem. They said it was the wiring and left. My fan still did not work so I called Santiago and in just an hour or so fixed it - never going into the walls, but fixing the fan mechanisms themselves. I reported that to Choice - but they never acknowledged that the first diagnosis was wrong and never reimbursed The $632.28 I paid.

I have had to make claims on almost all my appliances in the last 2 years. I have been very happy with all the technicians who have worked on the appliances that include clothes dryer, refrigerator, oven, stand-alone freezer, microwave, and dishwasher. My warranty has definitely been worth the money.

I set up a service call and that went well. But further conversation on phone with Choice were full of contradictions. When I asked questions it seemed as if they could not wait to get off the phone. I was told at one time they only repair, not replace. Not real impressed. When you ask for a supervisor, they argue with you and it is hard to get them to get a supervisor on the line.

The price I pay for the warranty is very reasonable. The customer service I received was great and the people was very helpful. They also called me later to make sure I was satisfied with the warranty and service, that make me more confortable with knowing the warranty I have is a good and protected one.

The fact that we are required to wait 30 days before we can receive our payout for our dishwasher. You people could care less with our issue that we do not have a dishwasher for 30 days. I cannot schedule an installation for a new washer until payment is received. Installation people are scheduled out 15 to 30 days, so here we sit. Waiting 45 to 60 days to have an operating dishwasher, thanks.

I was very pleased with the technician. He was timely and very efficient. He was able to repair my dryer, and he told me what the problem was, and gave me pointers on how to keep my dryer running properly. I would gladly recommend my technician and Choice Warranty to my family and friends.

The service men and I had a language barrier, but we did okay. The closet for the air handler which held the old air handler was left with holes in the wall. They literally had to rip it out. Where the anchors held the screws, the holes were left open in the wall. This was my broom closet, and this is no longer a broom closet. The outside air conditioner is great. No complaints. The service men were polite, cleaned up after themselves, and thanks to one of the men we were able to communicate. They worked very hard and in very hot weather.

Before Mr. ** entered my home with his wife/business partner, they introduced themselves. Glenn Heating and Air were professional, courteous, and prompt. I would use them again. Not only did he check my air, he also checked my furnace, and thermostat before he left to make sure that all were working properly.

No air since July 1 in extremely hot weather. Called customer service who explained there is no guarantee of time for a service technician to come out. Sears was the first company that was supposed to come out on the 13th between 8 and 5. At 9:04 on the 13th I received a voicemail from Sears that they didn’t have any technicians and had to reschedule our appointment to the 27th which was their next available time. Finally got another company to take our service order. They came out yesterday. Were great. Very professional. Said our unit has several holes in the coils and needed to be replaced. Came back today to “repair” the unit which was to put Freon in it and some stop leak which is just a bandaid. Just prolonging the inevitable that the unit needs to be replaced.

I needed a warranty company that's family oriented. I found one and It's Choice. This company makes my family feel at home. I recommend Choice. All veterans who are looking for the number one warranty company around the name is Choice. Do your Google service and ask for the best home warranty company and Choice will be number one. Check it out for yourself. One happy Disable Veteran.

Mr. Gerald ** was very professional, knowledgeable and friendly. Was a pleasure to speak with him, he is an asset to your company. He made me feel at ease and I was able to ask questions. Mr. Gerald able to explain to about how the company works. This information he gave me was what had me deciding on making the choice to contract with your company. Thank you!

I have been a customer more than 3 years. I never have bad experience like I have today. The technician come to my place, he said in order to check the pressure the HVAC he have to clean the coil and that's not cover by Choice, then I said ok after I pay $90 to clean the coil, the technician asking me to collect $65 my deduction and I did pay a technician. He start checking the pressure. He find that the Freon is low. He have to add at least 3 lb of freon. Then he said to me that have to be approved choice. I said, "For what?" He keep saying that have to be approved by the choice. I'm asking why I pay my deduction $65 just coming to check the pressure? Anybody can do that. He, "You said talk to choice."

They aggressively deny claims for flimsy and implausible reasons, and by their own agent's admission they look for any excuse to deny a claim, even if it's completely irrelevant. They denied a claim for a leaking pipe because, contrary to the info submitted by the plumber, they determined that the pipe was frozen. Never mind that the pipe was a drain pipe in an interior wall, and that the pictures of a "frozen" pipe were taken in July! They even claimed they could declare it frozen and exclude it as non-coverable despite the there never being ice.

I was very satisfied with the Sears technician and what he did to check out the controls on my wash machine. But I am very dissatisfied with the fact that it might take 1 to 2 weeks for someone to find a part! In the meantime I have no way to do my laundry.

Every time I've tried to use this service, which I paid over $3K for and signed a 6 year contract, it's been full of challenges. Misleading from the start about what it covered, always delayed in finding service for my area and appliances, challenging to get reimbursed when service providers were not available. Recently I spent over 1800 to replace a water heater and had to go through many hours of phone calls, still haven't received promised $425 check. I am hoping to get a refund and cancel as soon as possible.

My pool filter is cracked due to normal wear and tear. The claim was denied because they state it is physical damage and the contract does not cover this. The physical damage is caused by the operation of the filter, not by something external causing the crack. This is the second negative experience I have had with Choice. Last year I had an AC unit replaced. While the company covered part of the cost, the technician they sent do not do a good job and apparently my system is not up to code. I would not recommend the company at this time.

Agent was very professional and knowledgeable. He allowed me time to review the contract. Absolutely no pressure to purchase. I can highly recommend this company. I reviewed and looked at four other home warranty companies and came to the educated conclusion that Choice was the best. Two of the other companies generated a tremendous amount of pressure and one of them ended up getting nasty.

I have had two previous home warranties and have finally found the right fit! Dispatch personnel have been very nice and professional. The technicians have arrived within the timeframe given and listened to what the problem was and we are in the process of reaching completion of having AC again!

The two technicians from Brown Property Company who came to my house on Monday, July 17, 2023 and Tuesday, July 18, 2023 (Mr. Steve Brown and his wife, Mrs. Brown) were very professional, highly skilled, polite, and punctual. On Tuesday, they came even though a thunderstorm was raging. They worked diligently for several hours to fix the problem of water stoppage in the kitchen sink. Mr. and Mrs. Brown were EXCELLENT!!!! I give them 100%!!!!

At this point in the process it has been pretty impressive. In less than a half hour a technician was scheduled to come out and determine the problem. We'll see how it works out, but so far so good. I can only comment on what I have experienced. At this stage, it has been very positive.

Repaired humidifier leak. Informed I needed new filter. Michael from PipeWorks Heating and Cooling stated filter was not part of warranty. Michael was very professional as well as being on time as stated on appointment. He did blow out the line and cleaned hard water deposit around nipple of hose that was leaking.

They were very helpful and quick great service. I would recommend to all my family and friends!! Quick and easy service!!!! They helped me with my microwave, my oven and my refrigerator. I use them for all my properties! Thank you for all the great work you do for me and giving me peace of mind and letting me sleep easy

Very prompt in responding to my request. Technician was here the day that was scheduled and repaired the problem. We are very satisfied with the work that was done. Would recommend company for its prompt service and handling of the situation. Am very glad that we switched to Choice Home Warranty.

I like that I was able to call in my concerns and have the AI be so accurate. It almost felt like a real person. :) What I am most pleased about is how quickly I received an update to my request for garage door repair, and a text from the service agent. Thank you! I look forward to hearing from an AC company next. :)

We made a service call to have someone look at our a/c which was not working for our second floor. The company, HUBBS contacted us to arrange a time to come and look at the heat pump and after going over attic, upstairs and vents determined there was a short in the heat pump and stated it needed to be fixed which they filed a claim with Choice and was approved. Whole experience from start to finish was easy, fast and efficient.