Choice Home Warranty Reviews

My microwave is broken due to normal wear and tear but the claim was denied because they said it wasn't. The microwave is from 2004 and the problem is because it has been used for so many years. I am considering canceling my contract.

My furnace was not working and they did not have the right sized part. The man was extremely nice. Weekend coming up wanted to charge me $300. To put the part in. Monday. No charge??!! Hmmm. What a rip off! I have never had that experience. Most have been good.

I was not happy with the experience. I waited two weeks to get the new toilet in. The claim was denied for the wrong reason. The toilet was over 40 years old and the claim was denied supposedly from abuse. No, it was old and it leaked from wear and tear over 40 years. I wish I had taken a picture of the wax underneath the toilet. It was completely gone. No wonder it leaked. The total bill was $275.00 which I paid out of pocket. It would be nice to get reimbursed $200.00 at this point. The $75 was deducted from the $275.

I’ve had technicians come to my home on 3 occasions from Choice. All but 1 have been great to work with. A/C tech seemed to be quite knowledgeable and was a pleasure to work with. In fact if another problem should arise I’d like to request ARKTIKOS A/C. Their tech Santana was is very good at what he does.

The drain was frozen shut and water was running all over the refrigerator part under the freezer. It took from 5/4 until 5/11 to get someone to work on my problem. I had to call a couple times for updates.

Thus far I have no complaints about the service I have received. This is the first claim that has been filed so I cannot at this time rate my experience any higher. The unit is still being worked on so I am waiting on job completion.

We recently purchased a Choice Home Warranty plan with a new condo purchase. We had an unexpected issue and had to call in a plumber. The plumbing company was prompt and professional would recommend Two Anchors Plumbing with 5 stars! Thank you Choice for delivering on what was promised! Have already recommended to my neighbors.

The work was done well. It took 40 minutes for the tech to get to get the Bathroom commode work approved while sitting out in their Van and it took them 15 minutes to complete the work. It was explained that the work plan had to be submitted to Choice before they could do the work. It had to be submitted at least twice.

Colby was very kind. He went over everything explaining what the problem was. He took care of the issue promptly and efficiently. I would highly recommend All American Appliance Repair. They have been to service my home previously and done excellent work.

My dryer will not turn off the only way to turn it off is keeping the door open. The tech came out and got it to work, but the problem reoccurred. So he ordered the part and then he found out the board was no longer available so the dryer could not be fix. So I was offered a gift card to replace it.

My A/C unit started making a loud noise on the hottest day of the year, I submitted my claim and the A/C technician was at my house the next morning. Choice Warranty has been a blessing to me. Thanks Choice Warranty for always being there for me in my time of need.

They didn’t pay for the entire repair to my air conditioner. I had to pay over $600. Why pay for a home warranty that doesn’t cover what you expect. Tried calling for them to explain and wait on phone is lengthy and unacceptable.

Mr Theo ** was very helpful and patient with my questions concerning Choice Home Warranty. He demonstrated the true meaning of customer service. He is personable and explained clearly the options within the warranty plans. A true representation of the meaning thank you

The two times I have asked for coverage, I have been denied full compensation, clear communication, even an acceptance that a recommended solution is valid. Always not enough for what I paid for. I think this is corporate policy, not customer service.

Very good customer service! Patient, helpful, and willing to work me through everything and work with me to make a deal WITHOUT guilt tripping or pressuring. Would and will recommend to anyone I know who will need a home warranty!

The Agent was very helpful in getting us set up with the best coverage possible at a rate we can afford. Now we will see they can live up to what they offer. Just bought our home so we wanted the best coverage.

Once we actually made contact the plumber sent to my house was great. He was quick, efficient and nice even though it was 7:30 in the evening. I would give 5 stars but he was supposed to come the day before and I had no contact.

So far- AMAZING!!!! The repairs times are less than 24 hours! Shocking coming from a home warranty company, I know, but true 2 times thus far. If they keep this up, I will be a forever customer and will refer them more.

After reviewing 3 different warranty companies this company was upfront and found the details I was looking for about covering my house and the options of my property I wanted covered. He worked hard to earn my business since I myself is a warranty rep in the automotive industry. He was not pushy and professional.

Just signed up with CHOICE Home Warranty and so very glad that I did. The customer service agent is excellent and quite helpful giving me a peace of mind that our property will have the service that it needs in the future. Thank you, Choice Home Warranty staff for being here to help others.

My bathroom sink was clogged. I made the call, the appointment was set, The team arrived on time. Quick response and the problem was solved. The technician cleared the problem, cleaned the area, was courteous and attentive. Follow up was good.

Claim was easy to submit, process and complete. Technician arrived on time less than 24 hrs. from claim submission. Very good experience. Choice Home warranty performed superbly and I would definitely recommend them to others to work. I was very satisfied and happy with their performance.

Quick turnaround in terms of when I filed my claim and when someone came to take care of the problem. The worker quickly identified the issue and explained the problem. Came back the next day and installed replacement parts. Was very professional and courteous and everything went as expected.

I talked with an extremely knowledgeable and attentive young man (Seth **). He was very professional and went out of his to make us happy. We will be considering this for our daughter's home if we end up getting the expectations we feel are forthcoming. Thank you Seth **!

Very responsive. The plumber arrived exactly at the scheduled time on the day after submitting claim. He fixed the problem quickly and efficiently. He also explained everything to me. I highly recommend Choice warranty company. I also would recommend without reservation the plumbing company that fixed my problem.

Home Choice has been nothing but a headache for us. They haven’t really helped cover any of the issues we’ve had. I thought the point of a home warranty is to help with repairs of the home. We were thankful enough for them to replace our air conditioning unit with us paying little out of pocket but the technician they hired didn’t properly install the unit and Home Choice is declining to make the repairs after the technician they hired didn’t do their job properly. I wouldn’t recommend Home Choice Warranty to anyone. Such a waste of time and money.

I was not told about this when I added my new home, it looks as though I paid $500.00 of the buyers policy that they took over from me. I don't think I should have to pay for their appliance protection. Please explain this to me

I just enrolled with Rob for my Home Warranty program. Rob was so pleasant and helpful and I got a wonderful price that I can afford for the next 3-1/2 years and sleep better at night knowing I have made another important decision in my life. Thank you!!

Fan need to be replaced in the refrigerator that was making noise. The repair man was very professional and knew what the problem was. He had to order part and will return next week. Looking forward to not hearing the noise anymore.

My refrigerator wasn’t cooling properly and I was assigned an appointment a week later. I was elated when Jason came 4 days earlier. He quickly identified the problem and told me he will submit his diagnosis the same day. I did not see any Update on the website so I called Jason. After checking he told me there was some problem with his company name in the Choice database and he will follow up. He kept on it till finally Choice responded. He did an Excellent job!!

I have had nothing but great experiences with Choice Home Warranty. Their service is excellent and professional, I would highly recommend them. All the technicians we have dealt with were all very friendly, professional and took their time to explain the problem.

I submitted a claim on 5/8/22 for our two main level toilets were loud after each flush and seem to run longer than they should have. Choice, hired Michael's Repair to repairs the toilets. On 5/11/22 Michael came out and cleaned the main line through the master bathroom toilet and replacement the bottom piece of the valve and not the hose which left the toilet leaking. This leaked through my ceiling and drywall in my basement and storage room.

Tech was knowledgeable and walked me through the process step by step. I appreciated him discussing with me all that he was doing and making sure he got the problem fixed. I hope Choice Warranty will use this company again.

The young lady I talked was polite, knowledgeable, professional and felt like I’ve known her for years. If I still had my business I’d hire her in a minute. Made me almost emotional because I switched to Choice because your competitor was none of these. Grateful customer.

I am so grateful to have this warranty. When my AC stopped working in the midst of a HOT day you sent a technician bright and early the next morning. So Thankful to have this warranty and I will be referring to more people.

I was extremely surprised and happy to have Eli return an inquiry almost immediately. Eli was articulate and explained the services clearly. He was knowledgeable, helpful, and friendly. The connection was local and clear, not halfway across the globe. I feel confident I have chosen the most comprehensive, quick, and affordable home warranty plan available.

I was very pleased with service and the cash payment offer. I would recommend to friends. The reviews I read were accurate. Everything was as promised. I was given a special senior discount and have signed up for 6 yrs. It was everything as promised.

Technician called, texted, and emailed status of appointment, arrival time, and then update. He replaced one thermostat. Very professional, thorough. I would definitely use this company again. The city was in the middle of a heatwave and there was demand for appointments. I received one quicker than I thought I would.

Satisfied with action, I don't need forty words to express my satisfaction. Sometimes things can be effectively said with less words. All you want is honesty. Thanks, thanks thanks thanks. The discussion was frank and helpful. Once again thanks thanks thanks.

This plumber was the second one to work on a leak under the sink! He, Muhammed, was excellent! He was courteous, polite, and quickly solved all issues! I could not have asked for a greater and more satisfying experience. Fantastic! Dynamite! A true plumber in every sense of the word and meaning! Loved him!

Other pool repair companies insist on replacing all components instead of offering a more tempered response. Yes, it may be more efficient to replace all and start fresh, but that may not be the most cost-efficient option. I appreciated the option to replace a single component, the 7 port valve, as we have new grids inside our DE filter and there is no evidence of cracks in the filter manifold.

Unfortunately, our second refrigerator went on the blink and we lost everything in the freezer. Upon inspection by the technician, we were told that we would receive a timely decision soon. Well we were pleasantly surprised to receive a decision the next day and it was a very fair conclusion.

My air conditioning unit just recently was not cooling. I called Choice Home at 6:00 p.m. to submit a claim on a Tuesday night and received a call from a technician the following morning to set up a time for them to come out to diagnose the unit, they were here the following morning. The unit was 16 years old and repairing was not worth it to them and within 4 hours after the technician submitted his report Choice Home approved me to have a new unit installed. Albeit I was responsible for the modifications needed to be made for the new unit to fit my current furnace system I literally save thousands of dollars and there was no if and or buts during the process. I HIGHLY RECOMMEND CHOICE HOME WARRANTY!!! And I do to all my friends and family members They have 24/7 service which makes it so much easier to submit a claim and not have to wait for normal working hours.

My experience with Bennett Cox Appliance Repair was and is great. He was thorough, friendly, on time and knowledgeable. I would definitely recommend Choice Home Warranty and Mr. Bennett Cox. As soon as he ordered the needed parts, he called and said when he expected them in.

I don’t know if it was a bad phone connection. Had a very hard time trying to file claim. Had to re-enter information at least 3 times for each question. Found it very disappointing trying to make the claim. Filed claim today 05/12/2022. Not getting Repair Service Co. until next week Wednesday 05/18/2022. Just glad the hot water heater isn’t leaking bad. Hopefully next experience will be much better.

The technician we had was excellent. It was refreshing to see the technician did not have to call in for permission to replace the disposal. In the past, this phone call alone would waste 30 to 45 minutes of the technician and my time waiting for someone from Choice to answer the call.

Our A/C unit was leaking. We knew it wasn't anything major so when the technician came, he was in and out in 20 minutes. He cleaned the debris from the unit and within a few hours, the leak was completely gone. Problem solved.

Shemar was very helpful and knowledgeable with the services they provide. Bought a house so I need all the help I can get. Just got the warranty so I hope I don’t have to use it but in case I do my home will be covered.

We have had numerous claims with Choice Home Warranty. All our claims were handled in a timely manner by pleasant and competent service personnel. When an appliance exceeded the allowed expenditure, we were offered a fair settlement based on depreciation. We are glad that we have Choice Home Warranty.

Two of the burners on my stove were not functioning properly. They would continue to stay hot after being turned off. I called ACW and a repairman was scheduled. The repairman arrived near the time he was supposed to and checked the stove. It needed parts that he didn't have on his truck and he said that he would order the parts and schedule a day and time to finish the repairs. Four days later the repairman called back to come the next day to finish the job. He arrived on time and in 30 minutes had the stove operating properly. Good job.

Victorious HVAC was very easy to work with. They worked around my schedule. Office staff was very helpful and nice. Tech was very professional and respectful of my property. I would recommend this business to any friends or family and for your AC needs.

Nathan was very helpful in explaining my options for a home warranty. He was able to offer a discounted rate for our home warranty, because my husband is a government employee. It was a quick and painless phone call. Thank you!

You have not approved the repair. We depend on you as seniors. My husband is 86 and unable to do repairs. That’s why we signed up with you but this is the second time you have provided what you said. Very unhappy right now.

I just recently joined Choice Home Warranty. The customer service I received was by far the BEST! The representative was very knowledgeable and explained everything extremely well. After our discussion he assisted me with making the best choice for my home and I am looking forward to a long relationship with Choice!

No one ever calls back and they are not giving you the money to replace appliance. I will strongly recommend never using choice. Big RIP OFF. It took so long that I had to pay another service fee. They don’t even try and understand you or wait for you to talk. Very, very disappointed

Very Professional, kind and courtesy. Technician was very thorough in explaining what problems he found and that he would process paperwork with my Choice Home Warranty. He understood the process and advised he would be in touch, in case there were any problems that might arise, or anything else that might have to be addressed.

The agent I spoke with was very knowledgeable, thorough and professional! I got a discount and was told about other discount packages as well! I am very satisfied with the experience and the fantastic coverage and peace of mind it offers! Highly recommended!

Waiting for washer to get fixed so I can use. Said it would take about week to get parts. Have not heard from them since they were here. Hopefully will come in by Tuesday. Parts are on order, still waiting for response to tell when they will be back.

Just started with company. But customer service representative was friendly and sign up was easy. Called back for a question and waited on hold a little long but representatives were nice. Would recommend at least calling and seeing of service is what you’re looking for.

Took way too long to repair. From claim (28 Feb) to completion (11 May). The first assigned tech charged way too much, which CHW should have realized quicker. The second one was much better in communication and price. Completed the claim in 4 days. A great contractor for CHW.

When I needed minor repair to my toilet the plumber sent by Choice warranty came 6 days later. I would have like faster service but luckily I have 2 bathrooms. He was very friendly and fixed it, after getting approval from the warranty company.

I tried to file a claim online and it seemed to go well until the end. I showed that I needed to call and give additional information. I called and the program wasn't clear and ended up talking to an agent for new claims. Once I was able to talk to a PERSON everything went well. I received a call back in a reasonable time and confirmed my claim.

Yes I recommend this service for anyone who wants to protect their appliances and other household systems. We have had excellent service over the years we have been members. I have replaced failing appliances with great success, garbage disposal, microwave and dishwasher.

Sales Executive Matthew ** was very helpful. In fact, I immediately referred one of my clients to him. I'm looking forward to working with with Choice Home Warranty, and possibly referring more of my real estate clients to Choice.

The contractor was on time and very efficient. He was very thorough and upfront about warranty coverage and recommended services. For items not covered under warranty his prices were very reasonable and he made great maintenance recommendations. He was willing to provide pricing for parts needed before committing to service.

Choice processed my claim promptly. The a/c technician was very thorough and experienced, as well as a personable individual. He submitted his analysis of the a/c problem. Choice was quick to review and approve the work required to replace the a/c coil. Excellent service, and I am a very satisfied customer!

From OSP Plumbing/Choice Home Warranty is a gentleman, scholar and a huge credit to your company! I am definitely renewing my policy and recommending to others due to my experience with this technician. The best experience I have had with any home warranty company.

Updated on 05/18/2022: Reported a leak a week ago, they had a plumber come out. He said, "Yep it is leaking." Came the following day. Cut a hole in my wall. Found the leak. CHOICE DENIED the claiming saying the drain line had been snaked and the plug was beyond the foundation. After a week of trying to deal with Choice I fixed the leak myself. There is still a hole in my wall. Bought 3 years in advance. Also out my $65 deductible. Not a good first impression.

The tech that came took care of us right away. But the time between us calling Choice and when the tech came out was a week. I don't know of many systems in a house that someone can go without for a week.

Excellent service provided by technician. He is on time and on scheduled date. He called before he showed up and it is planned. Thanks. I would recommend to my friends in the community and hope you will continue the same service.

So far I’ve had a generally good experience with CHOICE HOME WARRANTY and your contractors. There was only one exception with a contractor but that was quickly remediated but your customer service rep and the repair was made efficiently after that.

The electrician was prompt, Choice hired him within 2 days of my request. His work & diagnosis was helpful & assisted in the problem. Plugged In Electric in Tucson was timely, professional & was efficient. Joe ** was with an assistant & both were respectful. I appreciate Choice sending them.

Choice Home Warranty emailed me & said "Great news, we are replacing your system". I believed I would be getting another microwave. Instead, they said I would get an e-gift card for $191 to Lowes Home Improvement. This would arrive anywhere between 14 - 30 days. I was livid!

Bought a home with a very used stove, the oven didn’t keep the right temp and one burner was destroyed, I was able to get replacement money to go towards new stove. This was good to have as it helped me in the long run.

In Texas faster Air conditioning service would be helpful or at least hotel coverage. The time the tech showed up until service was complete was great. The three day wait without air conditioning was not. Thank you for your time.

Toilet was gurgling not going down, Joey from Un-stoppers Plumbing did a great job. Replaced all parts and checked other bathroom still no drainage. Problem is with my septic tank, it's full of water. I want to thank Choice for having this great plumbing co. in their plan. Shout out to Joey who was very thorough in his job.

I feel really good knowing that some of my household items are covered through your warranty. Anytime I’ve needed help y’all have always been professional and fixed my problems. It makes a person feel better knowing that they have security when it comes to the daily appliances that you may need.

It appears that Choice Home Warranty's goal is to NOT pay claims. The customer support is inadequate. They appear fraudulent and the BBB need to intervene. If there was a ZERO rating, they deserve it!! DO NOT BUY THIS PRODUCT!!!!

Pros: once the tech arrived, things went smoothly. Repairs were done same day and were 100% covered as expected (unlike previous experience with CHW and hot water heater issue). Cons: Initially, received two emails with different appointment days with a vendor. When I called the vendor to clarify which day (per instructions in the email) they had no idea who I was and hadn’t heard from CHW yet. According to the CHW email, my appointment was in just a few hours and CHW hadn’t gotten them the work order they needed to schedule. They also said they had no idea why CHW would quote me a day and time as it’s up to them to determine when they can come out.

A/C was not cooling properly, so submitted a claim to Choice Warranty via their website. A/C tech came out same day and diagnosed problem to a defective evaporator coil, Choice Warranty approved work and technician is returning today to complete the repair. I would highly recommend Choice Warranty to friends and family.

Steve was amazing, would recommend him any day. Found our issues. He also advised what we should do for safety. He got it all done in a couple of hours and we now have a garage that will open and close every time!!!

Rapid response on website to claim being filed. The website is very easy to navigate. All emails answered promptly. Thank you for the great customer service! I will most definitely consider renewing my policy with Choice Home Warranty. Thank you again!

I would recommend this warranty to everyone! I took this out about 8 months ago. Last week our Refrigerator went out. Circuit Board went bad, the claim was easy to set up, repairman there within 48 hours and new part installed within 2 days! Excellent experience and I will always continue to have Choice Warranty!

Difficult to communicate, delay in installation after approval, tacked on charges inappropriate. Still waiting for installation, heat wave, 96 degrees daily and for next 10 days, materials needed are local, your representative Maurice ** was an abomination. Your technician was excellent, the only saving grace. It seems your only interest is trying to deny legitimate claims. If you are the best home warranty company I would hate to see the second best.

This is the first time I needed the help from my CHW plan and I know I made the right decision getting coverage. The service provided by CHW was excellent. They had a technician here within 24 hours of my call, and he could not have been more knowledgeable or courteous. He fixed our problem within an hour of his arrival. And he arrived within the window of time CHW gave me. My only issue would be that CHW gave me a window of time between 7 and 11 am, but the technician explained his hours of operation don't begin until 8:30. Even losing that extra hour or so of sleep, I have nothing but praise for the services provided. I feel well taken care of.

Filed a claim & Choice couldn't find a contractor to replace my leaking water heater. So I had to find one myself, but before I could get an approval to be re-imbursed the contractor had to submit (in his words) ridiculous price break downs for item & labor for each and every little thing he was doing. Finally get an approval, now it takes 30 days to receive a refund.

We were very pleased with response from Choice. They did not leave us hanging forever on the phone…they just called us back in a timely manner. Our repair service was very prompt and knowledgeable. We have always had a good experience with both companies…

The last two contractors who did repairs in my home have left a mess behind without cleaning up. The first contractor's work was horrible and an eye sore. The second contractor did a fantastic job with the repairs but left a mess on my floor.

Good details on what options available. Was able to sign up with ease and quickly. My sales person very knowledgeable and pleasant. I was recommend by a friend who had nothing but positive things to say. She was very impressed with the service so far.

I've been a customer for many yrs but only had to use them maybe 2 or 3 times. Each time was punctual incl the service person. So far, I have no complaints and would refer their service to my friends.

The electrician was on time, friendly and knowledgeable. He saw the problem quickly and replaced the faulty electrical switches and put the wiring back in place in just a few minutes. I couldn't ask for a more timely and complete job. I am very satisfied with the job.

Yes he was very polite and helpful. Had to order parts to come back. The service could not be completed today. The service date is May 25th but I will call and see if it can be done when parts get here.

Repair Technician was prompt, professional, knowledgeable of How to repair the product. He was very focused and diligent in taking the dryer apart to access the problem. The Technician was patient in completing the repairs and reassembling dryer together, thus repairing the dryer. Our Samsung Dryer has been properly repaired and is working just fine now. We thank you for sending a properly trained Technician to correct the problem.

I had two leaks, one at my kitchen sink And one was outside, the only faucet we have outside. I called you took my information and a plumber called same day and set it up for next day. I paid the $75 and they are fixed. (GREAT).

I want to give a shout out to Tal, he really took his time and explained everything. He answered all our questions and made us feel comfortable with our plan. You can't really beat this. Pay a small payment to get your appliances fixed.. Worth it. Thank you.

Updated on 01/15/2026: Choice has always been on top of assigning my service. Have never had any problems. I would recommend them to anyone. Both my kids have them and a few others that I have told. I have had them for 17 years.

My last home warranty company which I had for five years, was fair and although not every claim was approved at least some were. EVERY claim I’ve submitted has been denied without a reasonable conclusion. It’s clear that Choice Home Warranty provides little to no assurance to homeowners, shown by your consensus of continual claims rejections.

The plumber, Jarrell was professional, precise and thorough. He completed the work with no disruption to our normal routine. The work solved the problem thereby removing further damage. I would request this company again and specifically this plumber. We are pleased. Our problem is resolved. We would recommend this company for service related to plumbing and water related issues caused by failed plumbing structures.

Technician was prompt, courteous, and professional. We scheduled the appointment on a Thursday, and the Technician arrived as scheduled in the following Tuesday. He was prompt, courteous and fixed the issue promptly. He was very courteous and very professional. We were very pleased at the ease in scheduling a appointment.

So far I have been helped by a very nice man Bruce **. He was nothing but helpful to me. I gave him 5 Stars for being so helpful for as far as he helped me. I have everything I need. Thank you. Jerome K **

Mr ** was very helpful in his sales and helping me understand in English and Spanish what this insurance covers and was very helpful in finding me the right price that I can afford. The payment options are very nice.

Will not fix Air Conditioners!!!! I would like to bring to your attention the case that I have dealing with choice home morning now. After looking at Better Business Bureau complaints in seeing that there's nearly 10000 complaints against this company I am wondering if they will ever fix my AC. I am a diabetic and my wife is a Prior heat casualty. This AC has been leaking for 2 years and choice refuses to properly fix it and it's even nonworking now with an open workorder since March and my AC has not even been repaired yet.

Great customer service and great technical service. I would recommend Choice to friends and family. Fast response. The customer service representatives are easy to talk to. Excellent response time. I was very satisfied with them. Provided excellent customer service. Very happy with Choice.

When I took your policy it stated right on front it covered water heaters. But you denied my claim because you it didn't cover tanks. Well a water heater is mostly a tank. It is not a holding tank but water in and water out after heating. I would not recommend your company to anyone based on this fact.

He was ok in explaining things and got me signed up for One year deal with Mother's discount which was okay!!! But after he found out that I was Veteran he was pressuring me to get 6 years commitment with discounted rate. I declined the offer once, twice, three time, but he wouldn't let me go and kept on demanding Why I wouldn't want the good deal. I felt very uncomfortable and had to forcefully hang up the call.

Overall satisfied with the claim process and the issue resolution process. The online claim submission tool and duration between claim submission and technician visit can be improved. One of my policy coverages wasn't on option for claim submission and required phone call to submit the case. Customer service on the call was on acceptable level but not the level I would prefer it over online submission. It took a week after claim submission for technician to visit. While our issue could absorb that timeframe, this could be improved to make this program better.

This was the first time I have had to use my home warranty and I have been satisfied thus far. The technician was on time, courteous, and very informative regarding my situation. Will tell my family and friends that I would recommend them to you.

The experience was not lengthy. The rep introduced himself, the company and the service and explained that this was in response to my online inquiry. He put me at ease, was professional, knowledgeable and polite. I accepted the service. That is all I have to say.

Had AC fixed and looked at make sure it's working right and it was. I had another company come out and say my AC unit specs were low. I called to file a service with Home Choice Warranty and next they were here that was fast.

When I signed up, I was told that all I had to pay was $85.00 for the service call and everything else was pay for. I also requested that a shut off valve be included. Why was I charged $450.00 plus $50.00 for the valve plus tip. The installation was great but not happy with charges. I contacted Choice warranty about charges to be reviewed. Never received a reply

Claim was filed Saturday, May 7. Initial appointment was set for Wednesday, May 11. I called Only Way Air and they moved it to May 10. Shawn of OWA came within the allotted time and quickly diagnosed the problem. We appreciate their prompt and professional service.

Drain was cleared by Professor Plumber who is super efficient and explains everything as he works. I would recommend him for any plumbing issues. Home Choice assigned him as our technician on the same day I submitted the claim. Very prompt.

I was impressed with Luis ** assistance with buying the policy. He was very helpful and explained in detail all of my options. He explained all the ways I could have the biggest discounts. He was very professional and very courteous. He is an asset to your company. His manager should be aware of a job well done, Thank you Luis!

I was happy with Choice Home Warranty repair. I was notified by an App to track and determine the exact time for arrival. The technician was dispatch to do repair on time and completed the repair work within a reasonable time. Thank you. Tai **.

This was more like a used car purchase than a home warranty. They push years of prepaid service without having any history of service with them. They were quick to take my full payment for a year, but I’ve yet to receive any type of documentation of my policy. I probably won’t go back with them next year and if no policy information comes soon I’m going to cancel within my 30-day window.

As I have been working with you to resolve the issue started by the technician that you sent, I have not been able to talk with my claims manager for the last 3 days. I have sent him 2 emails and attempted to call him twice with no reply nor call back. Plus, the other agents that I have reached, after waiting on the phone for 2 consecutive 15-minute blocks, were not even able to transfer me to my claim manager, Aaron **. I am struggling to want to keep my policy and I would not recommend Choice Warranty to anyone. I am hoping to speak with my manager today but I have to admit, I will be very surprised if he contacts me in any way.

Tech called me when he was about ten minutes from my house and was on time for the scheduled appointment. When I described what was wrong with the refrigerator, he knew just what to do. Very thorough and cleaned up afterward. Very pleasant and clean-cut young man. Would recommend him 100%.

This service ended up being far less value than I expected. When my dishwasher broke, Choice decided that my leaking water pump was not replaceable. Then they refused to replace my whirlpool with the same brand, they wanted to replace it with the cheapest brand that has similar features. Then they refused to pay for labor costs at all, and they would not pay for haul away costs for the old unit.

I always got slow reply from review team. I had to call many times and argue with them about their evaluation. And sometimes, I have been rejected for my claim. When I want to talk to supervisor, the responsible person said she was the top one who could talk to which was not true at all. I have tree home warranties for 5 five years in Choice. I hope I don't have to cancel any of them in the future.

Fantastic companies. I am pleased. Great Job, everyone that came was absolutely great. I still need a little bit electric electrical help, something's wrong with the light open my stove. I’m getting ready to call company back today but I did enjoy it. Thank you very much, Choice. I was told to come to your company through my realtor in my mortgage company and it looks like they paid off once again so thank you very much for your help. Have a wonderful day.

The electrician arrived that the agreed upon time and quickly got to work. He explained the issue and repaired the outlet. He was friendly and I was a happy customer that can now cook on my new stove. I would recommend this service to anyone. The service call fee was reasonable.

The tech was great, knowledgeable, friendly and very Professional. The Service call was outstanding for what he was ALLOWED to do. Despite the fact the microwave is 11 years old. Choice Warranty made us wait 2 weeks to get a tech here. Then choose to force the tech to order parts for an 11 year old microwave instead of just replacing an exceptionally OLD device. Now we get to wait another 2+ weeks before the "parts" arrive and he can get out here again to patch up the 11 year old microwave in an attempt to try and fix an 11 year old microwave.

They are always prompt and easy to use and technicians are quick to respond also. They always replace, when required, with the same or better. I would highly recommend them to anyone as the best. I know cause I have tried most all others before coming to Choice.

Serviceman says he provided diagnosis but Choice Warranty says they haven't received it. Can't get resolution. Serviceman says he has problems with Choice Warranty getting resolution for his service calls. CW has never paid him. I am extremely dissatisfied with Choice Warranty.

Jasper was on time, friendly, clean, accurate and speedy! We felt he was very thorough looking for the problem. He cleaned up well after himself also. We would request him again if we ever had a need. Many thanks! A+.

Denied the claim. Says it’s under warranty but is clearly not. Have not had a good experience with this company at all! Last time I tried to make a claim I never heard back at all. Had to proceed on my own. Very bad customer service.

She was awesome. Very professional and helpful. She resolved my issues and kept me as a customer. She is a great company representative. Thank you for letting her help us in our issues. I will continue to be a customer.

It took a week to get the first appointment, then three weeks until he will be back to install the parts. So it will have taken a month to fix a dishwasher, if he fixes it when he comes in two weeks. A dishwasher is a convenience but what if it were my refrigerator or well pump or central heat.

Recently bought a new house. Faucet was leaking under the sink in the kitchen. After we filed our claim with Choice we were given a time and date within just a few hours of when they would have someone here. Worker was polite and knowledgeable.

The replacement amount for the dishwasher was not enough to put a down payment on a replacement and being told that you pay wholesale. Also the answer to me that it was take it or leave it is ridiculous. The declined ac repair is totally unacceptable due to the fact if ac is going to leak most of the time will be the valves. The answer to that question was unacceptable. The person on the phone did not have any answers. I purchased this contract because online said the best then after reading your Facebook page I found that is not true. Will probably not renew my contract and would not recommend.

They arrived on time, friendly, kind and very professional. They spoke to both me and my husband. They diagnosed the problem and sent the warranty company their findings. After the warranty company approved the fix, they ordered the part and scheduled a date to come back and install it. Hopefully this will fix it.

Glad that Choice handled claim quick. Tech was on time and was able to locate problem and order the part. He seemed patient enough took him some time to figure it all out. Got part ordered next day so happy.

Amazing service by the AC provider. The provider was great and very polite. He explain everything he was doing. He was on time and very courteous. He got the AC unit working on a heartbeat. Very satisfied with the service.

Technician called on his way to let me know he would be there. Didn't have to wait very long. He asked me what the issue was and fixed the problems, quick, knowledgeable, friendly. Will recommend him on all plumbing issues. Loved his personality.

I had not used my dishwater in a while. So I decided to do so. Put some dishes, glassware, and eating utensils and started the unit. Afterward the unit began to leak water on the lower side and bottom. At that time I shut the unit off and called Choice Home Warranty and put in a service request.

Very excited to have this along with my house insurance! Website very easy to use! I haven’t used the warranty yet but I feel very well in this company will do right by you! If you're thinking about a warranty for your home this is a good one.

I called about an issue with my dryer not working correctly. Within an hour I had an a scheduled with a repair company. The time didn’t work so I called and talked to the man and we worked everything out. I’ve had great service both times I’ve called Choice Home Warranty with an issue.

Technician came Ann the dishwasher for 15 minutes and said no leak. He was correct but I told him it leaked at the end of the cycle. He said he couldn’t wait that that long and left. He did say he would come back if it leaked within 30 days. After he left I let the washer continue to end of cycle. It leaked. I videoed the leak and sent it to him. I called him in the evening and he said he ordered parts. I have not heard back from him and I can find nothing on the Choice website as to the nature of my claim. What is the status?

Choice found someone within days. I fixed the issue myself and cancelled the repair with no problems. Was offered the opportunity to find my own repair person as an option. Would like a quicker response on claims but everything worked out.

I registered for services with your company on a monthly basis until I could see how the company performs and then change to purchase a year's warranty. It took a month and many phone calls to other companies before I made my decision to call Choice. However, your representative was not honest and deducted a year's fee from my account once he got the account number. Needless-to-say, I am beyond reporting a theft to the authorities and my attorney. This has to be immediately corrected.

Wow! Should have read the reviews before signing up for this warranty!!! Main pool pump went out and my pool guy moved the motor from the waterfall pump over to it so my pool wouldn’t turn green while waiting for a technician to come out and inspect it. The technician sent in the information to Choice and they denied the claim saying something about not covering water feature pumps. Waited two weeks for an appeal phone call and was told that I “should have let my pool turn green” because when their technician went out the main pump was working!! \

I am very disappointed with Choice Home Warranty. That’s the second time they let me down. I won’t recommend None of my friends or family to you guys. It’s a ripoff company. Once my contract is done I am not going to renew with you guys.

Bruce ** was a pleasure to work with, he was knowledgeable and caring. He explained everything in a clear and concise manner, this almost 80 year old was able to understand, and he helped by explaining the payment. He is a credit to your company all your employees should learn from him.

The technician was GREAT!!! You, your offices, your high level officials. Your customer rep (who I had no contact with) and your timeliness are worse than terrible!! Wait, wait, wait without a refrigerator, Your staff is non-responsive. Separately, I think your offer of 2 cash settlements were lower than I had expected. Now I am awaiting the necessary settlement to arrive. Again--wait, wait, wait.... My rating of your service is less than one star. I do hope that the CEO reviews this rating. I will give him ideas as to how to fix the problems you are experiencing.

Ebon, the technician that came to the house was very professional and had made a diagnosis and made repairs in a very timely manner. We could not be more pleased with our experience with you as well as the repair company.

The smell is so BAD to open the refrigerator gives me a headache, and makes me feel like throwing up. He fixed the cool but the smell is still there, I can not take it, the young man was very good. I can not use this refrigerator.

I’m a new customer, my representative Roldy ** was clear and good and explained everything. Also he did offer competitive rates. I’m looking forward to a good service as he described and sold me based on the company reputation as well as great service. Thanks.

I was very happy with the fellow that they sent to my home....He was in and out of here in about 5 minutes....and he did not try to shake me down like the previous plumber did....He was very honest with me, enlightened me about a few things....and I would not hesitate to call this guy again....I was very happy with him, as he was very respectful, and get this....he showed up at 11:30....instead of his slated 3 to 8 start time....so another bonus right there....The plumber/technician was excellent....His helper was sort of odd....but oh well....what are you going to do?...

From filing a claim with CHOICE Home Warranty, to calling CHOICE home warranty, everything was great. I didn't have to wait long on the telephone. The service professional was courteous, knowledgeable, and easy to understand. From the time the call was placed and the outcome of the call, spanned maybe a total of five minutes. Everything was easy and worked smoothly. I would highly recommend CHOICE Home Warranty to anyone who owns a home.

Very pleased with Mikel. He listened to me and was very nice and explained all benefits and costs. I feel that I accepted because of Mikel being very honest. I would like you to let Mikel know. Thank-you, Paul A.

I called to speak to someone regarding 2 new claims due to the wait time I was able to file them over the phone. There was ease without speaking to an agent. I've been satisfied with the service rendered in the past.

Kevin is outstanding, A professional all the way. If I ever have another electric problem, I sure hope I get Kevin as the electrician. Kevin was dressed well, he was right on time, He called me just before he was going to arrive. Cannot ask for anymore.

I truly appreciate the timeliness my claim was addressed. I started having an issue with my air-conditioning Friday night. I filed a claim Sunday morning, Mother's Day. I wasn't expecting any follow up until the next day as it was the weekend and a holiday. I was surprised to receive an email later that day in the afternoon identifying an appointment with a tech for the very next day! He arrived within the given time frame and addressed the issue. This is the first time I've experienced such haste and service provided by a home warranty provider. Thank you!

Kitchen sink leak was promptly diagnosed and done quickly with care. Technician was good, friendly and did fix problem. Only problem brand recommended for replacement was cheap one and I had to come out with $123 more for better brand

I chose Choice Home Warranty based upon research and reviews. The customer service of my agent was awesome. The follow up was perfect. Not pushy but made sure I knew all my options. I chose the total package. I’m in sales as well and tend to pay attention to little things. Excellent salesperson. Thanks again ELIOR **!

The techs from ALLPHA Home Services was extremely polite and courteous. The plumbing leak was fixed in less than 30 minutes. I appreciated their expertise and professionalism. I would recommend this company if you have any plumbing problems. I know we will in the future.

The service was scheduled very quickly. Also, the technician was polite and thorough. He wasn’t able to fix the appliance but arranged for a follow up appointment. They have to replace an entire refrigerator door and of course they can’t have it available in their truck.

Quick reply and great service from Matthew at EMS services. Choice Home Warranty is affordable and gives you peace of mind knowing that help is easy to access. This year and last have given me quite a savings by having my CHW service contract. Thanks CHW.

I have not had any bad experience with Choice Home Warranty. They do a very good job when they come. They come on time when they are supposed to. They always give you an option on the time to come to your home.

The tech was friendly, professional and timely in serving my a/c problem. I was very pleased with the service and his work ethic. He recommended to monitor the temperature in the second floor rooms and to call if the rooms were responding to the added refrigerant in the condensers. He was very knowledgeable and courteous.

Thank you for the service and different levels of coverage. However sometimes your sales people can come across very pushy and aggressive. Allow the home owner to tell you what they are in search of and then give them options. And at the end of those options do not always try to continue to add on more services.

In my front yard the release for the pipes was backed up. The plumber said there is nothing they can do. I have to have the pipes replaced, and the neighbor's tree thing cut because it will happen again. Their tree broke my pipes

I logged in online to Choice Home Warranty to open this claim. Had to open this claim online because my wife couldn't get to any representatives to file this claim by phone. Maybe that was because the opening welcome email we received from Choice Home Warranty on June 6, 2018 only supplied The CHW Sales Team phone number and no other numbers.

The technician was prompt, courteous, examined the unit and made his recommendations quickly. Now with respect to the rest of the process....unimpressed as no one could provide me with information that told me what they are replacing my AC unit with. I had to call back twice and the second person said they could still not tell me but that I would have to disagree with the non covered portion and then a service rep would be assigned to me. I was hoping to have a person to talk to this am as we have no ac in Charleston.. I am worried that Choice will select a cheap replacement and I will be left fighting with them for a decent replacement unit (from reviews I have read this seems to be an ongoing issue). Hopefully not and hopefully we can resolve this today.

I was very pleased with the tech who repaired my AC unit. Great job! I did have to wait 3 days for the repair. Miserably hot in the house. That was my only complaint. I would definitely recommend the company that was sent to do the repair.

Always happens on a weekend. Sunday afternoon we noticed A/C not working. Called Choice Home and had an appointment for the next day. Company assigned verified appointment the next morning and tech arrived within window promised. Tech was very thorough in his checks and found the issue and repaired the outside unit. Within 28hrs of calling A/C fixed. A lot faster than my old warranty company. Great job.

The technician called to keep us up to date on the appointment. He arrived on time, was very professional and neat. The repair took less time than expected and the work area was properly cleaned after the repair was complete. Overall very satisfied with this technician and the whole process.

The first attempt to submit a claim failed. So I waited a week and submitted a new claim. That one went through. Waiting to talk to the tech today. He attempted to call yesterday but I missed his call. Will follow up with him today.

I submitted a claim on a Sunday, CHW had someone scheduled for Monday to check my water heater. They sent someone who was knowledgeable, explained what the problem was and fixed it. I highly recommend CHW for your home warranty.

The spring on my garage door Was broken and my car was locked inside my garage. I couldn’t go to work. I couldn’t go anywhere. I called on Sunday and they were here Monday right around noon. The tech had the parts with him and got right on the job and I was good to go in no time. I would recommend this company to my friends and family.

The tech they sent was the best CHW has ever sent. CHW has sent others to look at my air conditioner and my washer. They weren’t very nice or friendly. But this guy was the best! You should ALWAYS USE this company.

So far the experience has been a good. Waiting to see about the follow through on how fast a tech can come out and actually service our AC and get it ready to work for summer. I can do another review after tech has come to the house.

I hope you will reimburse in a timely fashion and whatever repairs or replacement that need to be done. We trust you to have our home in your hands. Our heating and air is getting old and we need it repaired as soon as possible and that is why we chose Choice Home Warranty. We have very reliable company who has serviced these units for the last 10 years and know the units and what they need,.

I am more than a little disappointed that the A/C repair was scheduled 4 days after the claim was initiated. The heat in Louisiana is in the upper 90s this week. It is not a good time to be without air conditioning.

We have Choice Home Warranty from almost two years and whenever we needed them, they are always there for us. We recommend all our family members and friends to have Choice home warranty as their first choice too, and those got the membership, they always thankful to us. CHW rules!

I was looking for a new home warranty provider because the one I have used for 2 years increased the annual cost AND the service fee on my renewal. Ravi was able to get me a fantastic deal that beat my old provider's quote by a lot! I think this is a business relationship which will last a very long time.

Agent was misleading and kept lying about the % discount he was giving. Said, "I’m giving you a 30% discount." It was not 30% discount. Then he transferred me an obnoxious home security agent who was beyond rude pushing for me to my ADT.

I am so glad that I have Choice Home Warranty. Putting in a claim is so easy. The service is exceptional. I recommend anybody that has older appliances or someone buying a home to have a home warranty. Protect your investment.

Jimmy ** had clear, concise information. Easy process to sign up. Hoping I don't need to use your services any time soon but feel more confident just knowing "you" are there. Excellent reviews. I researched independently before contacting you. Will definitely be sharing information with friends.

I placed a claim on Sunday and got confirmation of an appt. scheduled to come out within a few hours - they came the very next day. Technician was great and fixed the issue. He was nice and was respectful of my home.

I called due to AC unit needed to be inspected but I became a member after unit was acting up. Service person explained that unit didn’t qualify. I will keep an eye on my appliances before calling. Thank you for your time.

I recently purchased a home for my daughter & her mother. The A/C had problems and I realized I forgot to start a home warranty program on the property. I called Choice Home Warranty and Rob ** sympathized with my situation and gave me a great deal like the one on my rental property. The rate he quoted was better than 3 other well known warranty companies. I just called Rob again and added added another warranty for the same great price on another rental property.

Maurice ** is the Account Executive that helped with enrolling in this program and providing multiple discounts in doing so. He was very professional, thorough and I would highly recommend him in assisting new policy holders considering Choice Home Warranty.

Mr. Albert ** works for Choice Home Warranty. He was very Polite, and Helpful. He explained plans that works! He informed me of all plans, years, and pointed out savings. I appreciate his outstanding work. Thank you, I am grateful for your Help.

I looked online for the best home warranty company and Choice kept coming up. I had issues with my last company I had for over 20 years and spoke to Mike at Choice about my concerns and he assured me choice would have acted promptly and checked to see how many providers were available for the issue I had. Unlike my previous company, I would have been able to get immediate service. So, I switched. I hope if I ever need to use this plan I get the service I received from Mike.

We have a question about a claim we submitted. We have contacted claim services and our sales supervisor multiple times but no one ever gets back to us. This has been going on for 5 days. I’m about to cancel our contract and go with another company. I would have given them no stars but it would let me.

Called in for a warranty repair on our Air conditioner. Appointment was set for Monday between 11 & 3. Texan Mechanical called us on Sunday - they were running ahead of schedule and were able to service our unit Sunday instead of Monday. How unbelievable and wonderful that a Company could work ahead!

Very professional and problem with refrigerator is running great as of today! Also had a problem with my AC unit. The first technician came out. I paid him my service fee however it started working then it stopped. It took me several days in order to get a new technician out however I was not charged another service fee. AC is working excellent and the technician was efficient, knowledgeable, courteous and polite!

Great work getting technician set up - accurate diagnosis with one day to get a part and return to complete job. Technician was courteous and efficient. All is well: problem appears to be corrected and dishwasher is running smoothly.

Good selection by Choice to dispatch A Plus Garage Door Company. The A Plus technician arrived the following day after the service order was placed. He was knowledgeable & did the troubleshooting resolving the issue in a timely manner. Service was quick, great.

Outstanding professional service. They fixed the problem on the first try. Doctor Circuits Electrical LLC arrived on time, found the source of my problem and fixed it immediately. You could not ask for better service. I highly recommend them to do any type of electrical work under CHOICE Home Warranty.

Overall with CHW we had best experience so far. We had tried other companies and had worse experience which made us try CHW and so far we are still them. Hopefully they will continue to maintain their quality and will try to go above and beyond for their customers.

I would not recommend this company to anyone. Scheduling the appointment was fine. When the technician came he was early, I appreciated that. He was knowledgeable and respectable. But customer service was absolutely awful. I submit my letter of complaint on 5/4/22, same day the technician came out, they told me someone would contact me within 24 hours. Today is 5/9/22, no one has contacted me yet. I’ve called numerous of times today still nothing. I’m canceling my service and going to a more reliable company. Very disappointed in the service I received from this company Choice Home Warranty.

I have a 3 year contract with Choice Home Warranty. I had 3 claims that I submitted and none of them were paid by the company. I had one claim that was denied because the part that was needed wasn't listed...I had another claim that was denied because air conditioner parts are covered. Basically nothing is covered!! Obviously, I WILL NOT BE RENEWING BY CONTRACT.

It has been a struggle to get my A/C repaired. One added Freon now works better but not good. Second one they said the line was not properly insulated which was not right, because the tech took a picture of the leaking area and the tech is the one that cut the insulation back. So I filed an appeal and have heard nothing.