Choice Home Warranty Reviews

Tech arrived in the time frame and completed his work as expected. Repair company was prompt in setting an appointment and followed up with status of call. Biggest issue I had is that the appointment was weeks in the future which I hope was only because the item to be repaired was not critical. If it had been the refrigerator itself, the result would have been a disaster with spoiling food and not just a lack of ice.

Signed up yesterday. Found the rep very knowledgeable and helpful. Price was also very fair and more than competitive. Pleased at this point. Proof of the pudding comes when and if a claim is made. If they live up to their promises, I'll be a happy camper. If not....

Agents were very friendly and courteous, they were also very knowledgeable, and answered all of my questions. They also offered me a reduced rate if I bought more warranty, unfortunately, I did not have the funds at the time to purchase more but I really liked the rates that were offered.

Updated on 07/14/2022: Called Choice and confirmed that clogged drain was a covered benefit. Within 2 hours had an appointment scheduled. On the day of the appointment Matt from OSP PLUMBING AND ROOTER showed up early, knew exactly what to do and unclogged the bathroom sink quickly. He was pleasant, polite, and friendly. Would have him back again for any plumbing issue.

Tony came out to fix my toilet. I asked him to put on a mask as we are compromised and he was ok with doing that. He was very polite, cleaned up the work area and I was happy to meet him. Thanks Tony!

You don't pay for anything that a claim is put in for. The last few claims I submitted you denied. I paid in advance for services that I am not benefitting from. For me I think it would be better for to request a refund.

The repair guy showed up to repair my toilet, he was punctual, however he seemed in a hurry with repairs! After work was completed, my wife and I inspected the work and found the was that filled tank was somewhat low and flushing was very short! He explained that he put a water conservative pump into the tank! However afterwards my wife used it and it was leaving debris in toilet bowl, we called him back and he again said it was working properly, however, we noticed alcohol on his breath, and to this day it’s not working properly! Takes two flushing to clean bowl!

Luke, the representative, was awesome. Answered all my questions, did not pressure me, was patient with my work schedule, and even offered me payment options for the different plans they had to offer. Very few people can do that type of job!

Updated 7/19/2022: It took almost two weeks for the appointment, I accepted the diagnosis and the amount of funds for the replacement of the appliance on June 28th and here it is July 19th and still waiting for a Lowe's gift card to buy another washer. Now tell me, what is so hard or time consuming to send out a gift card in a timely fashion? Very inconsiderate to leave a customer waiting so long.

I had a sink trap stopped up, which is a simple thing. But I’m getting too old to get down under the sink. A guy came out, and sure enough, my air conditioning discharges in there and it had corroded. He cleaned it out, which worked fine. I also had an electrical problem so I had to have a guy come out and replace a plug. The plug itself was bad. Those went well and I had no problems. I've had different home warranties over the years, and the one that came with this house when I bought it three and a half years ago was not very good. So far, Choice has done everything it said it would. I haven’t had anything major yet. Hopefully, it'll take care of that, too.

Was denied claims twice. Didn’t do anything. Your company could have offered something to offset what I’m going to have to pay. Your ads say you want to have customers stay loyal, this sure not the way to do. Very disappointed. Will shop around for someone who actually helps their customers.

This is a great company I have a couple of problems with my products at home and without a doubt they came through with everything and I’m very happy with their service. I had a R a range taken care of I had a washer taken care of and also a dryer and without a doubt like I said they come through with my service or payment.

The overall service has been very good. However, I suggest that the answers be with numbers. For example, 1 for Yes and a 2 for a No. I suggest this to make it easier for the computer to understand and to prevent it from continually saying it did not understand and having to repeat itself several times. I thank you in advance for your acceptance.

Great product. Excellent service. Choice Home Warranty was dependable, professional, and really fast. I would recommend them to a family member, neighbor, or friend. IN the modern world where client service is not priority #1 for most companies I can candidly say I was impressed. You should consider them if you ever purchase a home warranty. They even answered the phone on the weekend. As far as I am concerned - everyone should have a home warranty with this company.

My family are under same claim #**by 4 different techs and my washer machine still not repaired. Filed on June 6. Very disappointed in Choices Warranty choosing unprofessional Tech s that's have no experiences. The 4th Tech just left promises to requested approval for part to repairs my washer. He promises to returned once the part is approved. We are very unhappy. We paid up for 3 years services. Big mistake we made. Plus choices warranty didn't offer us any senior citizen discounts.

I just signed up due to the high ratings of google and due to a friend's recommendation for Choice Home Warranty's coverage. As I am new, I have not experienced the service side of the arrangement but I was impressed with the sales rep Elliot. He was helpful, patient and thorough.

I had a great experience using RLG. They were very communicative prior to and the day of my appointment. I love that they sent me text messages concerning my upcoming appointment & reminders. Eddie was professional & very courteous. He explained everything to me.

Whenever I have a need for a service tech, I get a call quickly. The companies are experts in their business. I ask a lot of questions and they explain to me in detail what they are doing. I would definitely recommend Choice Home Warranty company to my family and friends.

It was very easy to get a monthly policy. I received a call from a rep as soon as I entered in my number. They were straight and clear on the Total Policy coverage. It was quick and simple. Thank you so much.

After moving to Florida and purchasing my house, some friends had mentioned to me that I am a senior citizen but can still do most repairs for myself, that I needed to get me a home warranty to ensure repairs are made and made correctly. After researching all the possibilities, I chose CHW, I have made several claims, and all have been handled very professionally by CHW and the contracted companies for the repairs. I recently complimented CHW on their screening process for the repair companies and the company's technicians. They have been very thorough and respectful to their customers. I have recommended Choice Home Warranty to many of my friends and family members.

I purchased a Home Warranty but never received documentation regarding what this covers. I called today for assistance and the first call was transferred to a VM box but stated my choice was invalid and was disconnected. I called back and requested the document to be sent again. I still have not received anything. Can someone please follow up? Or I will get service through another company.

Fast service response, the vendor that came out was knowledgeable and remedied our problem quickly and efficiently. The only negative is we never got any notification from Choice there was a tentative appt set up. We found up when they called to be on site 1st thing the next morning.

Filing a claim was simple online. Received a call from a technician quickly and he was there within a couple of hours. The technician was friendly, professional and knowledgeable. I would definitely recommend Choice Home Warranty to my friends and family.

My air conditioner was blowing warm air. Jared the technician arrived a day earlier than expected. Jared was very friendly and had my air conditioner working very quickly. I am glad I chose Choice Home Warranty and glad I had Jared as my technician.

Water leaking thru outside pipe. I didn't know if it would drain into house ceiling. Technician removed sm pipe & we cleaned it, problem solved. Was glad this company responded sooner. Last experience I was put of A/C for 3 weeks with 2 techs that came.

Blue Sparrow air conditioning services my air conditioner. I was very pleased with their price and communication. The owner of the company was at my home during the repair. Submitting my claim was a simple process with my Choice Home Warranty policy.

He fixed the problem in less than 5 minutes. Something I could not do. He got all my burners working. I’m a happy camper because I’m redoing my new kitchen Vintage Chic! I love my range top! Thank you to Dustin!

Elderly couple on budget. They have been good to us. Don't abuse the system but when I need them they come through. Can't beat it!! The monthly fee is affordable and among the best of payments in the industry!! I'm recommending them to any senior citizen reading this!! You have my word!!

Thanks for your great service. Always fast and perfect. You always respond fast and do fast service. I am grateful for taking care of my hood in kitchen. The case manager was very nice and helpful. Thanks again. I am your client for almost 10 years and absolutely recommend this company to all my friends and family.

I've had my Choice Home Warranty in place for a year and a half. Since purchasing it we've had a furnace repair in the winter and an AC failure in the summer. Both were fixed quickly and efficiently. Just as advertised - service charge for the tech visit was the only fee. We live in the Chicagoland area and winters are pretty tough, but the furnace has performed flawlessly since the motherboard was replaced. Good value.

The man from Finco was very friendly and efficient. He was willing to explain what he was checking out, and what was needed. I was impressed with his knowledge and expertise. I trust his recommendations and hope the warranty will cover all the costs associated with this replacement.

Always a pleasure to work with Mike Check Appliances. He is prepared when he arrives at an appointment and gets right to work to fix the problem . That's why we always ask for Mike Check Appliances whenever we have a claim. Thank you Mike Check Appliances.

I have placed several orders for home warranties for my valued clients and they have not been disappointed. I also have the same warranty for my home. Their service fee is one of the lowest that I have experienced and their service for repair has been easy. I would suggest that they are given an opportunity to help you or your clients.

Enrolling in the warranty plan was simple. I want to make sure that in case of a breakdown or something just needing service that I was fully covered. The representative called and explained the coverages and was really helpful, and after him explaining he asked did I have any questions, and that was really professional.

Sears technician was outstanding. Found the leak in my washer and ordered the part. Did a great job and had a great attitude. Would recommend Sear Service to anyone. He will return with the part and complete the job. I am glad Choice is using this service.

Very pleased with prompt, professional and reasonably priced AC assessment and repairs. He had to drive 2.5 hours each way, very grateful for his professionalism and commitment. We have had difficulty getting prompt AC service prior to this, and he was very efficient and effective.

Hot water wasn’t great in the shower, but great for the rest of the house. He was great, troubleshot, got the problem and fix it. Now have hot showers. There is nothing else to say except I was happy.

Filed the claim, was contacted promptly, repair company showed up as agreed and quickly diagnosed and repaired the issue, plus left no mess behind for me to deal with, and I was states away! Exactly what I had hoped for.

Choice sent someone quickly (within a day), they were professional, courteous. I liked the customer service they provided by giving me tips on how to care for my system as it was newly replaced by Choice Home Warranty. 2 thumbs up for Choice Warranty; much appreciated after getting home from the beach and discovering that my AC was not working, I was in a panic for sure; thank you Choice Home Warranty for saving me and my family from the heat.

I put a claim in on Friday and by noon Monday the problem was fixed. I am pleased with how this went. The reason I came to Choice was due to poor service somewhere else. This was my first claim but so far, no complaints.

I would NEVER recommend Choice Home Warranty to anyone. I believe that in the 4 years or so that I have used the service, one service call was covered. I dropped CHW for my son's condo because I was so dissatisfied. I regret that I have WASTED the money on purchasing it!!!

The technician sent to us was perfect and courteous. The cost of $85 is excessive. I probably could have had the same work done at a lesser cost. The operator at the Claims Department was also very courteous. Your website should be more user friendly in accessing the terms of my contract.

I called in my claim, the technician came out a day later and fixed what he could on my air. It was leaking Freon so Choice Home Warranty approved a new unit for me. I was pleased with this decision. I would recommend this company.

I had my AC checked 3 weeks ago by another company, because it was not working properly. After inspection they recommended a $700+ job to clean the coils in the main unit. Of course 3 weeks later my AC broke down and Nathan knew exactly what was the issue. He repaired the problem without lying or upselling and more than efficiently. He is a young entrepreneur that started his own business and I highly recommend him.

With triple digits and 86 degrees inside Choice Home Warranty and their associates came through and Save the Day. Thanks again and again. The contract person was knowledgeable and informative regarding what steps he was looking for to resolve the issues.

I just signed up today so of course I have not used your services or had repairs but I can say the person I talked to was very professional, answered all my questions and concerns. Was very fair and emailed anything I asked for to review. now remember i have not had the opportunity to call and ask for any repairs so I hope when I do I get the opportunity to write a better, accurate review then and so far I would recommend this company. Just wish I had paper in hand, kind of old fashion that way and hate everything done thru computer email.

My dryer was not drying the clothes in a timely manner. The service appointment was quickly scheduled with minimum effort on my part. I was texted the time of appointment. The service person showed up on time, gave good service. No problems. I was happy with the outcome of my experience.

We have been a contractor for multiple home warranty companies in the past including some of the big names and CHOICE is the WORST. THEY DON'T PAY THEIR VENDORS, use every excuse in the book to take their sweet time sending checks, they claim NET 30 but send them NET 60ish if you're lucky, they modify approval amounts after the parts have already been installed sometimes not even covering the cost of parts much less tax and labor. They allow customers to claim a recall even when an issue is not related to the original problem while at the same time specifically instructing us not to "look for any other issues" "just replace XYZ part and leave" which is not how we typically operate anyway.

Extremely fast service! Very helpful making a claim! Very courteous and helpful agent when making a claim! I have difficulty hearing, but the agent was very considerate and helpful! I have made claims previously and I have always had great responses and great service from the repair companies!

Choice initially offered me a one-year package but as cost savings, I ended up with the three-year package. My HVAC unit quit working and I filed a claim about a week and a half ago. It worked great. I called them and they said to go online to follow it. So I did and the gentleman that was identified by them sent me a text message and said that he would be there on Wednesday. This was on Sunday and I said that I was gonna be out of town and asked if it would be possible for him to come Monday. He rearranged his schedule and was able to come look at the problem. He replaced the thermostat and got us up and running. So, we were very well satisfied. The extended warranty with Choice for three years was an excellent price, the person that I talked to was very professional and the speed and professionalism of the gentleman who they assigned to correct my problem was top-notch.

NEVER use Choice. My fridge/freezer is broken and can't get replacement parts for 3 weeks. I have no use of it and Choice refuses to replace it. They said, "Go buy a small fridge to last until parts arrive." This is the worst home warranty company ever. When my dryer died, they gave me $300 to replace. It costs 150 just to get one shipped. All they will tell me is their policy is to fix when it's fixable. They do not care at all that I have no fridge or freezer for 3 weeks!! NEVER USE THEM.

Even though you have some good, skilled vendors, I will not recommend your company because I feel your policies have not made me feel as though I'm a priority. I prefer to talk to representatives instead of online. It is difficult to get through and when l left messages, at least 3, I didn't get call backs. I rate your company poorly because you didn't take care of my business when I needed you.

I just signed up for CHW. The cost is much less expensive than the “other” home warranty company I was using. I like the fact that the customer service department is here in the US (not in the Philippines), and I can talk to someone who speaks English as their first language. I haven’t filed a claim yet (and hope I don’t have to anytime soon), but it’s got to be better than the other company. The other company has no sense of urgency and it was almost impossible to speak to a supervisor when the “service” department couldn’t do their job. It always took weeks/months to get the service done, and then only after daily calls trying to get updates. Maurice with CHW was great, and very helpful in getting us set up. Thanks!

The automatic claim was outstanding and made things easy and the email stating the claim status also was very important. I would only suggest that a assistant be ready available to assist because my problem was noted but some problems may not be already known by the system and the customer may need assistance.

The technician was friendly, seemingly knowledgeable and fixed the issue fast. So far the A/C is working well. I was given some instructions on how to do some maintenance to keep the unit working smoothly. Credit card payment wasn't allowed, that was a little inconvenience. Overall, it was a pretty good experience.

On 6/20/22 the service person came to my home and did a thorough check of my refrigerator. He was very meticulous and thorough. His PROFESSIONAL diagnosis was the cost to repair a freon issue would not be cost effective and recommended replacement or buyout. CW decided to ignore the professional and offered to "repair" a 13-yr old unit. Cost and labor will be close to $100 -- NOT HAPPY! I want my money back.

I couldn’t be more pleased. Website is super easy to use when filing a claim and I always get a response almost immediately. Never had any issues with claims being denied and the technicians have all been professional and knowledgeable. I was on the fence about signing up for a home warranty but Now that I signed up with Choice I highly recommend them.

I recently got my renewal notice from another home warranty program and given that its cost (and deductible) was going up substantially (plus all the exclusions embedded in that policy), I decided to switch to a new company. The service rep. I worked with at Choice Home Warranty was very professional and I appreciated that I was given a couple of different policy options to chose from. The cost of the policy at Choice Warranty is less, as is the deductible - the policy with my previous company was going up to $150. Overall the switchover was a very positive experience.

Was told by service tech repairs to my air conditioner was not covered. The cost out of my pocket was 405 dollars. Evidently there is a Freon leak and it needs to be found and repaired. I thought my air conditioner was covered. Why not? Please advise and or send service tech back to locate the leak. Thanks.

My dishwasher went out. Called Choice and had a tech come out. He said it couldn’t be fixed. I was offered only $200 for a dishwasher that cost me $600 and was only 2 years old. The claims manager that called me was rude, insensitive to my concerns and only wanted me off the phone. I told her I would take the gift card. THEN she told me it would take 30 days to receive. That being the last state of a very unsatisfactory year of service I requested to cancel. She never told me that if I cancel I wouldn’t get my gift card. She proceeds to cancel and wait until after she did to laugh in my face and say, "Oh yeah you ain’t getting no gift card since you cancelled." I’m still waiting on a call back as she stated she requested on from management but I’m pretty sure she didn’t do that.

We've had the warranty for less than a month and have had 3 issues: rekey, dishwasher and dryer. The rekey went OK, no complaints: tech was pleasant and competent. The dishwasher/dryer are being outsourced to the same repair company and so far they've been both pleasant and competent. Not done yet but I have confidence that they will by the end of the week. If this trajectory continues, I would seriously consider re-upping the warranty when the time comes, it's worked as advertised so far.

My pool guy informed me that my pool motor was failing. I called Choice and explained the situation, they set up an appointment at a local company. Local company came out, recommended replacing the motor, got the ok from Choice Home Warranty and my pool is back to fully functional. Thank you Choice Home Warranty for your prompt service.

My case manager Ronisha ** was extremely helpful with explaining covered items vs those which are not covered by the policy. She answered all my questions and was professional and polite. I truly appreciate her assistance in helping me to understand my claim.

The garage door tech, Iva, was terrific in her professional skills as well as her friendly interaction with me about the issue. Highly recommended. Great working with her. Will be reaching out to Action Door if help is needed in the future.

Very quick and understanding with the situation I was in. Answered some of the question that my family asked. Very satisfied. Hopefully, we will be asking for more services as certain things in the house gets old or needs repair.

The technician that came to my home was very knowledgeable about my AC unit and was helpful to me by explain to me the possibility of what is wrong with the unit. Even though he wasn't able to fix it the day of appointment. Now I'm waiting on Choice Home Warranty to give the technician the go ahead on fixing my AC unit.

They came before time, which was great! Great attitude, friendly, gentlemen, did the work that they came to do. I will recommend them to anyone. What else can I say. This is the Company anyone will love to call to keep their air conditioner going. “AAA Heating and Air”.

This is a covered item. CHW responded promptly to the submitted claim, and a local vendor was promptly assigned. Contacting CHW by phone, however, to speak with claims representative after local vendor was unwilling to accommodate my schedule, was not possible. Fortunately, CHW has a messaging system embedded within one's account to communicate with Claims. CHW promptly assigned a 2nd local plumber. The 2nd vendor worked with me to accommodate my schedule, and completed the repair without issue.

The tech assigned to check out my AC unit arrived on time and assessed the problem quickly and accurately and was able to get it fixed within 30 ish minutes. The entire process of requesting and scheduling the service with CHW was easy and painless.

Read all the fine print, the company is unreliable. Filed a claim in November, took 6 months to resolve the issue. The consumer protection agency in PA has many complaints but has limited power since the company is in NJ.

I have needed the services on several occasions. Each time I have been contacted before 24 hours and a technician has been out and problem resolved within a day or two. There was only one time a part had to be ordered for my dryer. The technician ordered the part and it was delivered to my house and he made an appointment to come back out to install it, which is perfectly reasonable. I love the peace of mind I have with this policy!!!

Talk to Andrew about the plan, and he was real friendly and knew what he was doing. He explain the warranty plan to me, and what I needed to do to sign up for the plan. He explained what was covered in the plan.

Mr. ** showed up at the time he said he would be at my house and was very quick in knowing what was wrong with our AC. He got our AC up and working within the hour of being at my house. Very polite and courteous. I would definitely use him again.

The technician was on time and highly professional. He was extremely knowledgeable and confident in the work he does and he was quick to show what was causing the problem with our unit and what needed to be done for a resolution.

Upstairs ac quit working & Choice immediately sent an HVAC out. They diagnosed the problem, ordered the parts, when parts came in the company they sent came back to our house, installed the parts & WE NOW HAVE COLD AIR in our home. No complaints about who they sent to do the repairs & no complaints about Choice Warranty. Very thankful we had the coverage.

Unlike the first company you sent out this Tec arrive when he said he would. Told me what my problem was, received his payment from me and within 30 min was on his way. He had to get the OK from you CHW to order parts to make the repairs. Only then would he return to complete the repairs. I will see how that works out. As of this date I have been without my ref for 12 days.

The person that came out was excellent and knew what he was doing. He was in and out. :) Made a service call and he was there the next day. I wish that every service that I needed done was that great, looking for every job to be done that well.

Putting a claim in to Choice Home Warranty was a pretty easy process. We had a claim about six weeks ago and we had to wait over a week for the part, but that was not the tech's fault and everything’s working well now.

Overall decent. My main issue is the companies used to complete the work. They're typically run by 1 person & they almost always seem to never come on time nor call which is a tad unprofessional. My most recent experience didn’t take long for the work to be approved however, had it not been for the plumber telling me I had to call and put in another claim & pay an additional fee to get my ceiling fixed I would’ve never known because I was under the impression that since the plumber opened up my ceiling that he would be repairing it as well. So at a week later someone will be coming tomorrow and I hope they’ll be repairing it BEFORE leaving since it’s damp and dusty plus both my daughter and I have horrible allergies and her severe asthma. Taking all things into consideration I will have to say CHW though has been MUCH better than the other home warranty company that I left for them.

Nick at Top Notch very professional - gave me good instructions to contact Moen for lifetime guarantee replacement faucet. He will return to install once received. His office called today to ask if faucet received yet - it has not been received. I sent photos to Paula at Moen today per their requirement.

As promised by Choice Home Warranty, the technician came on time and checked on our A/C. Sunny, the technician was very professional and was able to diagnose the a/c issues. He told us that he has to consult with CHW if any further work on the a/c would be covered. He was honest and did not give us a runaround.

Today is day one and I haven't had a repair that needed fixing. The rep was skilled and present the information in a clear and transparent manner. I hope that I won't need it. The peace of mind is well worth the money.

From the moment I contacted CHW they were professional, personable, and welcoming. The Sales Representative went over the products and services offered and we decided together on a package that best fit my needs. The Service Tech arrived on time, installed all of the security items in an expedient manner and cleaned up after he completed the installation of the Security Cameras. He explained how everything functioned. I felt very comfortable using the system after he departed my home. Overall EXCELLENT RATING.

I have been a customer of American Home Shield for 19 years and lately have had terrible service. I have put in service requests and had to wait over a week for a repair. I contacted Tracie ** today regarding a quote on changing my company. I have 3 properties that are covered. She was great. Very easy to talk to, and very informative. She even got me a great rate for 6 yrs. I am looking forward to being a satisfied customer. I even have contacted a friend about changing from AHS too, she is also very displeased with them. I'm looking forward to working with Tracie regarding any problems I have in the future, I have no doubt she is quite capable of handling my requests.

Great service easy to schedule. Fast response, professional repair and went just as it was supposed to. Hopefully they all go like this. I would recommend this to my friends based on this one interaction.

The salesman we talked with was extremely rude and hung up on me when we said we couldn’t afford the vip package. He called us poor and said he wasn’t going to waste his time with us anymore. If he didn’t hang up I would have asked for his supervisor.

Choice was unable to find a technician to repair my dead air conditioner and after I found one the next morning I was refused their reimbursement. Imagine they wanted me to find a tech who, in the midst of summer heat, should come first to submit a quote, and if approved, come back a 2nd time to repair.

If this man leave Choice, I'm going to be gone too...he's the ONLY reason why I'm staying with this warranty company. He not only shows Empathy, but he gives a damn...and that's what's important to homeowners. When a company is only out for the money, it's not good service, but this man goes above and beyond his call of duty, thank you.

Two of my toilets were leaking. I called. Choice Warranty. The response was prompt. The contractor that was sent to my home was extremely professional and courteous. He identified and resolved the issue very quickly. I'm very satisfied. I have not experienced the issue since the date of his visit. Thank you very much.

The experience we had was fast and quick. He called the day before to get an idea of what the problem was, where the box was located and what he needed to do. He came in and completed the work without incident.

Greg was very helpful and nice to speak with. I was not rushed or pressured to make a decision and he even helped me with submitting a new claim after we were finished renewing my policy. The confirmation for my appointment was sent sooner than expected.

Mr. Mike was very friendly, and made me feel comfortable. He assessed the problem, didn’t have the part with him, so he left for about 45 minutes to an hour. When he returned, he changed the part, tested it, and to this day, everything seems to be working fine. Thank you.

I was told 6 hrs for a response. After 24hrs was told I could get my own and be reimbursed. That's not what I am paying for. I now have plumber coming out Tuesday. I called on Thursday. I have two faucets dripping.

The gentleman I spoke to very polite and knowledgeable. He gave me a choice of different options and answered my questions in a very nice way. He did not force me anyway to make my decision. I signed up and am very happy I did.

Sales agent/Manager very helpful. He explained in detail the coverage and gave me senior/veterans discount. Hopefully, I'll never have to use the service but it gives peace of mind. I was able to download my service contract easily and I will be able to print it shortly.

The technician came and did his job, that is why he was rated well. CHW is a misleading company that doesn’t live up to what they train their sales people to promote. A lot of unorganization & transferring of calls & intentional dropped calls.

My new claim, which was submitted earlier today, hasn't been resolved as of yet, but my experiences with CHW and responding technicians, has been a very satisfying experience for me and that is why I feel confident that once this new issue is tackled, the outcome will be just as satisfying.

My A/C went out. It took 3 days for the repairmen to come. Way too long! They said that your company scheduled the repair. Whomever does, service should not have taken so long. The man drained my line which was the cause for the failure to cool.

I was interested in your product and was even going to buy it, but then the salesperson felt necessary to up sell me for better deal or whatever. Told him no TWICE. That's my limit on people to try and upsell me when told them no. Therefore I told him to cancel the order and hung up. MAYBE he will learn lesson and be happy with basic commission instead of upselling in the future. Listen to the customer!!

Although it took a week to get someone (we understand demand is high in this area), the tech was knowledgeable and thorough but quick. We would work with them again if needed in the future. Thank you.

He was very good and knew his work. I just wish they would have the parts needed to fix my washer. I now have been without a washer for 6 days. I usually replace our appliances, but I wanted to try a warranty company. I just wish it didn't take so long to get things fixed.

Salesperson was helpful and courteous. We'll see how I like the program after I get a chance to experience it. You can ask me to re-review in June 2023! Don't know what else to say at this point. I just joined the program,, so I can only comment on the sales experience.

I like to know that I know who I can call when I have a home emergency. I gave my neighbor your number to call because she didn't have anyone and didn't know who to call. So yes I am very please with you.

Service technician was on time, courteous, and knowledgeable. Diagnosed problem and was gone in less than one hour. Left the area neat and clean. Saved us from having a dangerous situation. He gave me suggestions for getting our trouble fixed.

The gentleman was very nice. He answered any questions I have and I was glad to get the policy for the price that was easier to pay. We talked about other policies and he explained them all to me and I was satisfied with the one I had chosen and felt comfortable knowing that I am covered if I need their services.

We had an absolute great experience with the service. They were thorough and fixed the issue. Once they were done they explained the issue and what steps they to resolve it. I also love how Choice will get a technician assigned quickly. We will definitely use them again.

The technician- Robert- from We Fix it Garage Doors - was excellent! He was very courteous and professional! He fixed the garage door and addressed all concerns- outstanding customer service! I was very pleased with his timeliness and the response to complete the service.

I've had CHW for about 6 months and so far I've had to make 2 claims with the same AC issue. My AC started having issues cooling back in May, when I was rescheduled 5 times by the provider they used to come repair our claim. After 2 weeks, we finally had someone come and temporarily resolve the issue. Not even a month later, in the 100+ Texas heat, we are having the same issue. The recommendation by this tech was not approved by the warranty and we are still at home with no AC. I am truly disappointed because I purchased this policy for 3 years in good faith from reviews and other references, however in this short amount I don't feel valued as a customer nor have I been accommodated for my inconvenience. I hope something can be done to resolve this issue soon because otherwise, I am looking into fighting for my refund and taking my business elsewhere.

First off, having a tech at my house the next day was great. Following is where my complaint starts - CHW has concluded to replace my appliance but did not give me the option to have them replace the appliance at cost - instead, I was only given the option to receive a gift card which only covers 1/3 of the cost to replace the appliance from the same store as the issued card (Lowe's) - and I have to source installation. I have also not yet received the card - why does that process take up to 30 days? I have kids and need a microwave now - not in 30 days. Either offer to replace the appliance or actually make me whole - CHW basically offered me $100 when you subtract the diagnostic fee.

Need to have my air conditioning looked at. I filed my claim online and was set up with an appt. Very easy to do no headaches. They will be here on Friday to to take a look and repair it. Right in time for that hot weather. Thank you.

I was very pleased with the quick service, only sorry that it will be 7/20 before he can come back out. I did get the parts he ordered so I'm ready for his return. Thank you so very much for the fast service, you didn't have my correct number so I included it!

The repair experience was fine, however, the scheduling time was unacceptable. It took Choice Home 1 week to schedule the repair. When a call is made for a home warranty repair it's usually an emergency and for it to take a week for an appointment to be schedule is not good.

My dishwasher and my washer were running into my sink. But I also had some leaks in the pipes and some of the pipes had to be replaced. I had two plumbers and I fired one. The first people I had come out spent 15 minutes going down a drain, took my $60 and left, and I never wanted to get them back. They were pulling out the driveway and my dishwasher was running up into my sink. So, I paid another $60 and started over. The second people I had were very nice and very good. I like that by having Choice, I don't have to pay a big price. I've been expecting my air conditioner to go out for four years, which is one of the reasons I have them. It still works fine. But I've used them for my furnace aside from the plumbing.

It took a while for Choice Home Warranty to get somebody over here to fix the issue. But this is a common problem in the Reno, area. On the upside, he discovered a potentially hazardous problem I didn't even know I had, so I will get that fixed soon. Technician fixed the initial problem.

Very quick response time on the part of the warranty company to get service scheduled. Service technician was courteous, efficient. I would highly recommend him and the warranty company. Jared had the part needed to get the unit working on his truck. And installed and ensured the air was cooling before leaving.

My claim was handled promptly and professionally by who was assigned. They diagnosed the issue and got us up and going again quickly. The company assigned was professional and courteous. It was the hottest part of the year so far and we needed to get fixed fast, which they did! Thanks!

He did a good job with the AC. Because it was hot and humid in the house. I would say, no problems afterwards. He explained the AC would run for a while before it started cooling off. After the AC ran for a while it started to cool down. Right now it's still running with no problems whatsoever. I would recommend him again. No trouble at all. He did great on the work.

Thank you for very prompt response. Has email notification throughout and appt within 24 hrs. Technician was kind and very helpful. Explained what the issue was and was able to fix it with parts on hand. All is well again. Thank you very much.

Tracie ** was very clear, communicative, friendly, positive, she called me back to follow up and was persuasive in her follow up and convinced me with her information on other rates and prices that Choice home warranty was the best!

Extremely polite. Kept me informed on what they found. Replaced thermostat with one that wasn't as upgraded as my previous one. I will contact Choice Home to get at least what I had prior. Would highly recommend them. Cleaned up after everything was done.

Mike ** was prompt, professional and very knowledgeable. He checked the electrical system, changed the two switches that didn't work and fixed the light in the ceiling fan. Mike promptly submitted the claim for the ceiling fan with the light attached as he was unable to get the ceiling fan to work. He texted promptly to advise that another claim needed to be submitted for the ceiling fan. I spoke to Celia, a kind claims person, and she listed my request that Mike ** return to replace the ceiling fan as he is excellent and had already completed most of the work. Hopefully, CHW will honor the request.

Tech put in all new parts. Works now. Tech had to return twice but did get commode to running nicely. It takes longer than I’d prefer to refill tank with water, but that’s okay. Tech very clean, neat and eager to please.

Updated on 06/30/2022: Where's the help you promised us. It's very hot here and no answer on a repair company to do the work. I'm getting frustrated besides very hot. Help.... help, help, help, get us help and fast, it's very hot here.

Technician called to confirm appointment and was on time. Polite, knowledgeable, and found the problem right away. Instead of letting me wait for another appointment, went to pick up part and came back to fix it. Helped moved other items in utility room and even swept behind dryer.

Prompt and professional response to initial service request. Telephone representative was very helpful and honest by informing me that they're consolidating my multiple requests into 1 which saved me 3 times the cost I was prepared to pay. All repairmen arrived at the times provided and all were kind, detailed and professional. Top notch service. Definitely a cut above the rest.

Choice was quick to get someone scheduled to look at the fridge. The young man that came out was nice, clean, and knowledgeable. I don't know what he did, but the fridge hasn't made any noises since. Thumbs up to The Good Fix company.

Andrew was extremely knowledgeable, thorough, and professional. He let me know exactly what was going on at every step of the process and had my problem fixed within an hour, even providing me with follow-up instructions should the problem recur, which so far it hasn't!

I called multiple times, emailed as well, only got one call back after a couple of weeks, but because not getting the phone on time, received a message. I immediately called back and got the same message. The phone number that I was given from the customer service rep was incorrect. It took me to the wrong area of the business, so after waiting forever on hold, told I needed to call a different number???? I set up a time for a fifteen minute call back, then realized it was over a week later. When I did finally get the call (which was done late) the lady was not pleasant at all, was not willing to work with me. The amount for the replacement was not enough to even get a comparable microwave.

Tried twice to use the CHW policy. First time waited 10 days to repair HVAC issue. Cheap knock off part on back order was the excuse. I ordered the OEM part, arrived in 2 days, installed myself, issue resolved. Customer service was no help as they blame their network providers. Made a second HVAC claim months later. Waited 13 days and still have not had a diagnosis of the issue as the network providers never show up/ return calls. Customer service again keeps blaming the network providers after multiple calls. Called a professional, licensed, bonded and insured HVAC contractor, issue was resolved this afternoon. Cancelled the CHW contract 10 minutes later. Do yourself a favor, save your frustration, time and money AND HIRE A QUALIFIED PRO!

For now, everything has been okay. Just waiting for my order to be complete. Let's see how my service is when done. I'm waiting for an electrician to come fix some outlets in my house. What I don't like is the pressure for next renewal and I still have two months.

After exactly 30 days of no AC, there is hope thanks to Trandon. He was very thorough, courteous and willingly took extra pictures to justify his claim. He took his time submitting the claim. I recommend him.

I put in a couple of service requests and Choice handled it rapidly. There was one issue a couple months ago where we had to get somebody to come out for a second opinion and it was prevented because there was still a limited number of providers out there due to pandemic reasons. But aside from that, it's been a good service. I’ve had Choice for three years and I’m satisfied with them. The technicians have been excellent. I have peace of mind with Choice. My air conditioner had an issue last month and I didn't have them call a technician because I was worried about the cost. But they got it taken care of.

I really appreciate how fast CHW works. I put in a request for AC service on the website. I received an email that I would be assign a tech within a few hours. 3 hours later I receive an email that they would be coming out in 48 hours. They told me a time and I got a call the day they came and within an hour my AC was working. Was very happy...

Ed communicated properly and replaced the defects parts in the garage door openers. He initially did not have the parts, so he had to order them. I had to wait a few more weeks until the parts arrived. Once they came in, he let me know and came and replaced the defective parts. He also programmed the 2 remotes. He was a great guy and fixed my garage door problems.

The tech diagnosed the problem. Went to get the parts. Installed them, cleaned up. Collect the check, asked was anything else he needed to do. Everything was good and he left. Very professional, explained everything he was doing. Tested the water dispenser and checked the ice maker.

The technician that came was very friendly and did not take up my whole day. He also had me to come check the work to make sure it was done correctly to my satisfaction. I would recommend him to a friend.

The part that the worker put in the light does not always work. Just a few minutes ago the light was dim for a long time. I turned it off and then turn it back on and it worked. There is something wrong with the part that the man put in the light. This part is called a BALLAST. He needs to come back and put in a better BALLAST.

Kevin is a good customer service operator. He is very professional and knowledgeable about Home Warranties. So if you need home Warranty call Choice and ask to speak to Kevin, you'll be glad you did. Thanks Choice Home Warranty! Thank about Kevin.

Shane was very efficient in fixing my problem. He was very polite and respectful. I would be happy for his help in the future. I was very satisfied with the work he did and would certainly recommend him to a friend or relative.

Jared and his assistant from Swinson's Air Conditioning diagnosed and repaired our A/C unit very quickly. They came out on the same day I called, and they were very friendly and professional. Mr. ** was helpful and courteous on the phone, too. I'll definitely use them again when I need them.

I am still waiting for the system to be repaired. Haven't heard anything since he left here. Was supposed to get a part and then fix it. Haven't heard anything since Thursday. Getting hot again and I bought some window units so we won't roast.

The tech was very professional & determined to solve the problem which was located in an unlikely place. So happy & excited forgot to inform him my oven wasn't working. Anything electrical I want him to come. Great knowledgeable young man!!

Thank you Appliance Company. God Bless

All Star Appliance Repair & Sales arrived at my home almost immediately. The Technician tested the dryer, opened it up and diagnosed the problem very rapidly. He wasn't sure initially that he had the required part, but he did and then installed it. My dryer is working very well and quietly. I am very pleased with the service and hoping that if the need arises, I will be served again by All Star Appliance Repair & Sales.

You have me waiting up to a month or more for a new belt. I had shoulder operation so I can't open the door up and down making getting my car stuck in the garage. I'm sure you can look into other repair people to find the belt

Technician was very hard to understand and it wasn’t very easy to communicate because English was not his first language. Felt as if he wanted to do the least work as possible, and also tried to get us to pay for parts he used to replace! Never really troubleshooted the problem so still not fully fixed. Was in a hurry to get to his next job!

Please send my ecard. I need my ecard. Should not take this long to get it. Thank you Choice Home Warranty. They were prompt on sending a technician but very slow finishing this. I'll supposed to get an E card that should not take this long. It's been over a week to hear back or to get the E card sent to that em. I need to hear from choice home warranty soon as possible. Ryder refrigerator needs to be replaced. Thank you

The technician that repaired our refrigerator was friendly, courteous, and knowledgeable. He was intent on solving the issue with our fridge. He represented, Sun Repair Service very well and I would highly recommend Sun Repair service to repair any of your kitchen appliances.

The gentleman who came to my house was professional and l knowledgeable. He advocated for me and was empathetic to my situation. He explained clearly what I needed to do and called LG for me. He filled out the Choice Home warranty document and submitted it right away.

The plumber didn’t show up on his scheduled day causing us to wait around for 5 hours. Never called nor texted. We had to contact choice to try to get in contact with them. Still not fixed correctly, now the lines in the wall are pushing hard on the drywall making a bulge in the drywall. Terrible experience.

I can really say that, when I have put my problem with Choice. They made sure I was taking care of promptly. I am also happy with their response for my air conditioning system. They were right on it. Thank you.

David our account executive could not have been better to work with. He got a service technician appointment for us within 24 hours and our claim was approved within a few days. Based on this interaction I would certainly recommend Choice Home Warranty!

The appointment was made promptly after I put in the request. The technician was friendly, professional, and knowledgeable. My dishwasher is fixed! I recommend Choice Home Warranty and the technician. I have been very happy with the service which I have been using for several years.

I reached out to file a claim for a built-in Microhood that was malfunctioning. After 2 weeks, a repairman came and identified the issue and said a part would be needed. I waited another week or so to hear from the company that it could not be fixed and they would be glad to reimburse me less than $200 for a $350-400 appliance. I received an email/phone call while I was working last week from your rep identifying herself as the person that would be handling my issue. I could call her and would probably have to leave a voicemail if I wanted to discuss this matter or I could choose from one of the 3 days that she is available NEXT WEEK to make an appointment to speak to her. I called and left her a VM 3 days ago and have not heard anything since.

Choice was responsive to my problem and sent service out to explore the problem. It took three service persons to figure it out and throughout Choice was supportive until we finally got it fixed. I would recommend Choice to assure you have the peace of mind knowing your home is protected.

The pilot light went out on the water heater and it turned out the whole thing needed to be replaced. I called Choice Home Warranty and they sent somebody out. We paid the little assessment fee and then, a couple of days later, I got an email from whoever saying how much it was going to cost and when they were gonna come put the pilot light in. They showed up right on time, put it in and everything was done. My wife was home the whole time. They took care of it, and we have hot water now. I loved the process. It was great. The whole thing from when we put the claim in was probably a week and it took a little while because we had to reschedule the time at one point. But that's okay. I'm looking around for other stuff that's going wrong in my house so I can make more claims. It was easy and a lot cheaper than I thought it would be. It's totally worth it.

Good communication, good company so far. Fast turnaround time for claim approval. Cannot comment on the entire warranty process since I am only halfway thru the warranty process. I will comment more when the process has been completed in its entirety.

I am totally satisfied with the processing of my claim regarding my malfunctioning garage door and the overall service I received. I completed the very user friendly online claim and it was immediately assigned to a vendor which contacted me to arrange a suitable time for them to come out and repair my garage door.

Icemaker was not working. Choice Warranty replaced the old icemaker. It was found that we were needing an additional part. The water flow valve was ordered and we are waiting for it at this time. It is expected in within the next 10 days.

Not satisfied with the response time or the amount paid for covered appliance. It took days for a response from their Customer department during a heat wave that was dangerous. Not happy with their overall customer service. Not a happy customer.

Vendor did not show up to my initial appointment and they never answered their phones. When technician did make it he was very good, courteous and knowledgeable. He gets a 5* but the way that the vendor communicates back (or lack of) needs improvement.

Just wow. The technician sent to our house one day after we filed our claim and fixed our air conditioner. In this 90 degree weather it was a godsend. He was prompt, courteous and very professional. Can’t say enough good about him. Thank you!!!!

I had Choice for many years and decided to try a different company last year. Unfortunately my home needed several repairs since then and I ended up paying double what I would have paid if I stayed with CHS! Now I'm back to stay!

Diagnosis was done, waiting for parts, and return for fix. He was on time, very pleasant, and professional. Was very pleased with the ease of arrangements, since I don't live in, or very close to a city. So glad I bought the policy.

CHW provide efficient services, I am satisfied with their services. They are very punctual and take care customer's need. Sometimes Contractors are delayed and no response from the contractors, but CHW deals with these issues quickly and assign new contractor promptly. So CHW is very much focused for customer's urgency.

Girl on the phone was very smart and kind. I needed time to check my finances and she was very patient with me. I am 88 years old and on a fixed income so I needed time to make a decision. She made it easy for me. I think her name was Carrie.

Pressure release valve on hot water heater failed causing leakage from the valve. The technician quickly diagnosed and repaired the issue. This is the second time this tech has been to our house for a repair via Choice Home Warranty. We have been very pleased with his work.

The person who came in declined to remove his shoes, neither did have any foot cover to cover his shoes. We have a 10 month old baby. When inspecting the problem, without turning the power switch on, he concluded that it's a electrical issue and started packing up. Then my wife needed to pitch in and help him turn on the switch. Finally he replaced the part, which I am happy. But the poor service is making us dissatisfied. Thank you.

Theo was a great help and very friendly. We have looked at other home warranty this seem to fit our needs. And the veteran discount is much appreciated. I will recommend Choice one to all my friends and family. Again very happy so far. So thank you.

The technician arrived timely and completed the service quickly and, efficiently. The technician made a great effort to fit my service into his very busy schedule days earlier than the original scheduled date. Therefore I would most definitely recommend this technician to a friend.

My hot water heater stopped working and I called Choice Home Warranty. On the same day I called them, I received a call from a plumbing company. They came out the next day. On that day, CHW approved replacement of my hot water heater. Two days later it was replaced and I live on an island where getting any contractor is extremely difficult because I live on the #1 beach in the USA. I could not be happier with CHW and the plumber, who was professional, courteous and friendly. Thank you so much CHW for selecting this plumbing contractor for me. Although not a usual custom to tip contractors, we were so pleased with this contractor that we felt compelled to tip him.

Updated on 06/27/2022: I thought the $60 was going to be all that I had to pay, I was unprepared to pay any out of pocket money. My previous home maintenance service had covered all the fixes my AC had. As a senior citizen with minimal income this out of pocket took away from a few of my other needs. I’m devastated.

I was very impressed with the professionalism, highly knowledgeable technicians that repaired my a/c unit. They were able to quickly and accurately diagnose the issue. They arrived on time and were professionally attired. I would highly recommend their company. This was the first time I used Choice Warranty and would refer.

Technician Robert was very professional, courteous and thorough, he diagnosed the problem and explained how to light the pilot should it go out again, and what the plan is if the problem persists. It was 100 degrees outside and the water heater is in the attic, he could of given me a rush job but he took photos so he could explain the situation and for future reference.

Vincent was very professional. He came within the time that was given to us. He explained everything to my wife and I about the garage door sensor, and explained how it works. He resolved the problem with the garage door very quickly.

He was prompt, knowledgeable and resolved the problem quickly. He understood the problem about the air conditioner and analyzed what was going on and fixed the problem. Afterwards he explained what had happened and stated the problem is fixed and we should not have anymore problems.

Getting service is very hard. I call with plumbing, you all could not find an available technician. Had to get my own plumber. He would not go with the warranty. He said it was too much paperwork in time to get his money back. End up with too much money tied up in the system. Second time had a problem with the AC unit on Friday, temperature's well over 90, almost 100. Couldn’t get anyone. Sunday before technician call and he couldn’t come out until Tuesday, who’s gonna sit in the hot two-story house for five days?

Case manager had technician report from another “wrong” property. I spoke to Absolute plumbing and they said they did not snake the clog, but the case manager for this case said they did and the “blockage” was not covered. The Andolute technician said no snaking was done and his diagnosis was completely different. Case manager had results from a different contractor and different property location as the reason to deny my appeal on plumbing problem at **. I have some 7 multi year policies with Choice in PA and VA, and I am very disappointed at the lack of professionalism in the claim denial. This was a serious mistake of using the wrong report. From a different property in making a claim denial.

I have to say that this time my experience went very well. I filed a claim online on Monday and a technician was scheduled to come out by Wednesday the same week. The technician came in, assessed my problem with my a/c unit, determined what the problem was and said the part would have to be ordered once approved. He had approval from Choice by the following morning and and was out that evening to do the repair. By dinner time we had a repaired a/c unit.

Waiting for the tech to call me and schedule the visit. I'll know more after he fixes my fridge. The ticketing experience is great so far. I can update when the tech arrives. Submitted issue to the system online, not sure if I need to call as well. I'll give the system time to work, possibly call after I get the fridge emptied and moved the freezer stuff yesterday.

Choice has responded and followed up their response. They have done just what they advertised and I am very pleased. I would recommend this company to anyone. The response was timely and possible and technicians professional and knowledgeable. I really appreciate the great service.

Tech responded earlier than appointment date and diagnosed the problem. Unit was frozen up. Had to return at later date to add refrigerant after unit thawed. Unit seems to be working properly as of this date. Quick response time was greatly appreciated as elderly couple occupied condo.

My dishwasher went out and instead of fixing it, they said it would be better to get a new one. I was offered a Lowe's gift to get me a new one and I gladly accepted. It won’t cover the full cost of it but I’ll only have to add another 55.00 to get a brand new stainless steel dishwasher. Thank you.

I called Choice Home Warranty to get some information after reading everything on-line. I had made a decision to buy a year plan rather than monthly but I needed a few questions answered. The call was good & the representative answered my questions. Then 3 times he went into long explanations why I should sign up for a multi year plan. I explained many times this is not what I wanted. After that he was NOT pleasant! He ended up disconnecting the call without a thank you or goodbye.

Company claims there was a preexisting problem. I know the unit is old but it was working when I had purchased the policy. Throughout the past few years I had to have it serviced a few times. Was nothing serious, corrosion on connections.

CHW is a rip off. You have too much fine print, your account managers say one thing. I will not renew my contract. It is just as cheap for me to go ahead and buy whatever breaks instead of paying for a contract that has so many ways to get out of paying for repairs and replacing anything that breaks. I WILL NOT RECOMMEND CHW TO ANYONE. I am telling all my realtor friends not to use CHW for their clients.

Totally disappointed. First claim denied for ac repair. Was told it was a preexisting condition. Called technician. Asked if there was any evidence of a preexisting condition. Was told no, if I knew this is how your company does business I would have never started a policy with you, I will never recommend this company to anyone. I regret starting a policy with Choice Home Warranty.

My a/c was not cooling down and was running constantly at night. Jordan from Polar Bear A/C was communicative and came out to fix my a/c issue. Process with Choice worked as it should in this instance without any issue (unlike my prior plumbing claim when 2 different plumbing companies had 3 different technicians not show).

I called to report my broken microwave (built-in). I bought my policy in March, right after my husband died Feb. 24th. Knowing I needed someone to help with what he used to do for us. I guess, my microwave started going out 5 days before he died from cancer. Meaning you could not help me with my broken microwave because it was starting to break before I bought the policy. I know it is my fault, I understand, but.... Just to many heartaches to hear this news. It is barely working now in June, hence the reason I finally called. So, least to say, I am unhappy with this entire situation. The microwave is only 3 years old. This is why I have a 4 not a 5 star experience. No one understands heartache anymore, Rules are rules and this company does not break them.

Our technician was on time, with a mask during this continued pandemic, knowledgeable, polite, listened to us and answered our questions. He followed through with the repair until the problem was resolved. He even called after the repair to make sure the issue was fully resolved.

Was professional and thorough. He provided good instructions for further care of the appliance. Noted it was an older machine and hadn't been cleaned regularly. He pointed out the problems and gave good guidance for correction and noted it might need replacement if it didn't work.

Choice always provides repair services fast and they are prompt and get the job done. The services understand our situation around adjust to our need. Choice also allows to transfer addresses as we have moved so that is awesome.

They're good until you have a real problem. They always handled the small problems (toilet won't flush, something like that) but when my AC started not working and I had to create 6 claims over it, they sent someone to put the band aid on it but when it finally died in the summer in Las Vegas, they told me o didn't perform proper maintenance (a lie) and they weren't going to cover replacing the unit. Choice is trash and they don't care about customers, only about making money and putting band aids on gaping wounds. Save your money.

I received an appointment within an hour of calling. Great customer service by the two young men that came to service my air conditioner. They explained everything to me and was able to repair the air conditioner in record time. I was so pleased with the service and the quick response from Choice Home Warranty.

I spoke with a tremendously warm, professional, compassionate and conscientious representative. She assisted with my additional property in which I had recently purchased coverage for. Forgive me that I have not mentioned her by name however I failed to gain correct spelling. She was wonderful and very helpful and is a great asset to your organization.

The technician that worked on my AC was very knowledgeable and very professional. The job was finished in a timely manner. He took the time to explain what was wrong and what was needed to repair the unit. He was a very friendly guy.

I had a contractor come out to fix the AC and they did a good job.

Young man’s name was KYLE ** that came and repaired our air conditioner. He gave us excellent service and was very helpful in answering any questions. I would highly recommend him. We had a little difficulty at first because they could not find one that would come in this area. Choice finally got one and he came and for his personal reasons he was not able to correct our problem. We were thankful that you finally found someone to come and fix our problem. Thank you again.

A couple of days ago I called CHW because my garage door opener was not working. CHW scheduled an appointment right away & Cody from ADS came & assessed the problem: I needed a new motor. He changed out my old garage door opener within an hour with a brand new motor/garage door opener. Thank you CHW for such great prompt service. I am a very happy customer!

I was looking for a home warranty to replace another company's disappointing warranty. I called Choice based on a friend's recommendation. My first call to Choice was very informative and based on my talk with Maurice (who was knowledgeable and helpful) I decided right then to sign up. Looking forward to moving my rental properties as they expire from the other company.