Choice Home Warranty Reviews

I was lied to about what was covered and no one told me how things work. And the service people you send out should know what the rules are on fixing things. I have let my friends know how I was done and they are not happy after referring me to you guys.

Karim came out on my appointment and figured out the problem quickly and repaired it. Karin also discussed pool efficiencies that I could implement to keep my pool in good condition, I was impressed by his gracious demeanor and knowledge. Very satisfied with his work! I was happy with Choice Home Warranty.

I’m not happy with response time on this particular claim. Claim filed on 7/29/23 and tech will not even come until 8/8/23 to diagnose problem, so no telling when the actual fix will occur. I know these are hard times in the work force, no one wants to work, but this is absurd. We’ve renewed our policy, but I think we can agree, you can do better.

Our technician was very respectful, knowledgeable, and took into consideration how we were and making sure our issue was taken care of to our satisfaction. We were really on the fence if we were going to stay with Choice Home Warranty until we met D.R. Mechanical's technician. He is wonderful!

I just built a new house and wanted to get started with a new home warranty. Josh was so helpful and spent about 30 minutes talking with me and really working to get me the very best deal. He was extremely patient and started over with a new plan several times until he got me the very best contract he could.

The claim was handled promptly by phone because I didn't have access to my computer while traveling. The agent was friendly and helpful, provided the claim number and said I would be contacted soon. I also had a very short wait to speak with the representative and completed the entire filing process in less than 15 minutes.

Submitted claim on Sunday and repaired within 24 hours for critical service. Very efficient repair and response. Air conditioning failed in the heat of a Florida Sunday afternoon. Being able to submit a claim online was extremely convenient and efficient. I received an email acknowledgment within a few minutes and by the following morning, received a specific repair service and date. Technician arrived early and effectively repaired the issue. Would recommend to anyone.

Don't trust what I've been told. In particular that I would have the person I was talking to be "my person" who I always called and who would take care of everything for me. The big lie. I was told that last time and didn't happen. It's already not happened this year. Service fee went up. I'm not even sure I was quoted and charged the right amount. Will someone look into this please and call me. **

For 20+ years our home warranty charge stayed the same, but the deductible has increased 40%. Switching to Choice was easy, the premium is a bit less and the deductible is half for the same coverage. I have Choice Home Warranty on my mom's home and decided to use it for our own.

They do offer online request for services. But It’s not easy to get a live operator by telephone at Choice Warranty to speak directly with an agent to get to specific needs and scheduling. When schedule an online request, an automatic appointment will be emailed to you as homeowner. That will not work in my favor because I may already have other appointments scheduled and will bot be able to commit to their appointment window given.

Although I did find the services included to be compatible with my current home warranty provider, and the price slightly cheaper, I did not receive the same quality of customer service that I do from my current provider. I am a little apprehensive about that, but signed up nonetheless. I hope I didn't make a mistake.

The technician was very professional and friendly. He repaired my stove to my satisfaction. I would definitely recommend him. He called ahead of time to inform me that he was on his way. This is very important; so I would be home when he came. He even swept the floor behind my stove after repairing it. I never had a tech so nice.

The prompt response to service call but parts required and had to wait several days once they were received. Still waiting and had to watch for parts to arrive at our house. The laundry is piling up the predicted time of day for service is too broad to allow us to make plans for the day. It would be nice to limit it to morning or afternoon.

Placed a service request and promptly received an email letting me know my request was being worked on. Received an appointment email thereafter. I was not happy that my appointment was scheduled for a week and half lit so I contacted the company myself and they were able to work me in sooner. Technician sent an email letting me know he was on his way. Arrived promptly and was very friendly. Quickly fixed my issue. This is my first claim with Choice and my experience was so much better than what I had with my last home warranty. I am also a Realtor and hoping that Choice will be a good option for my clients.

The Technician from A & E was great, but the Case Manager (Victoria **) overseeing the claim from Choice was not. The financial policy involving the Refrigerator replacement is not proactive nor has enough explanation. More prep in the notice or email about the monetary policy and how the "offer" is calculated. There was no empathy on Victoria's part; I felt like I was talking to a stone. She was polite but non-empathetic. She never educated me on what the contract actually said or how the offer was calculated. Need a lot of improvement. I did not get a confirmation that the check was being processed. Overall the experience was disappointing.

Excellent customer service by Choice Home Warranty from initiation of the claim all the through payment of the deductible upon completion of the job. I initiated the claim and the appointment was set for following day. The plumber came out and fixed our issue and was gone under 20 minutes. That is what we want as customers. Thanks.

I was very disappointed in the amount of time it took to get an air conditioning technician to me. Choice warranty went outside their advertised timeframe of 24 to 48 hours as I waited over a week. That being said the Sears technician they sent me was knowledgeable helpful, and extremely detailed in his work on my air conditioner.

I had two rooms in my 1960s house with loss of power. Another local company had quoted me to rewire two whole rooms, and after seeing that cost I submitted a ticket through Choice. The technician that came out from Hummingbird was knowledgeable and efficient, would definitely have him back for other electrical issues - he figured out what was wrong, turns out it was only two oddly placed GFIs that weren't necessary, and he fixed it in less than an hour, where the other guy hadn't even looked at that outlet.

The technician was efficient and professional. He came into my home and repaired my hot water heater in no time flat. After the repair he discussed the future of my hot water heater and recommended future maintenance activities. I appreciated his candor and his willingness to answer all of my questions. I would definitely call him back again. Thank you for all assistance concerning this matter.

Stay away from Choice Home Warranty!! They are extremely slow to respond, especially in certain areas were they don’t have a decent contractor base. They are experts in denying your claim and then you have to spend hours and hours stressing out and trying to get them to respond. In one case, I figured out that my water heater was still under warranty and I got the manufacturer to send me replacement part so Choice agreed to have their tech install the part. In another case, their tech came to my house, cut open dry wall looking for a leak then they never returned to repair all the cuts in the wall and ceilings! Beware - if claim is older than 30 days, they Close it and you have to submit a new claim. This is a problem if your policy is getting ready to expire. Bottom line: DO NOT USE CHOICE HOME WARRANTY!! This is a scam! Read Better Business Bureau reviews!!

One of the AC unit is not cooling and I have requested for the service. The technician is prompt in communication, arrived on time and resolved the issue by filling Freon. Recommended additional care that needs to be taken. Thank you for your help and taking care of the repair.

The technician, Elton **, called on Monday and said he might be able to come sooner than Thursday. He said he would come in the mid-afternoon, showed up at the tenant's house that I owned, and spoke with me on the phone. He described the problem and said he would fix it. I met him there as he was completing the work, paid him and the AC was fixed.

Plumber replaced the drain stopper and it was draining when he left but. Now it’s not draining fully and what does drain out takes a very long time. Would like you to send a plumber out to see what the problem is however, we should not be charged again since the original issue was never resolved. Contact me at **.

Right when I started to read the policy details, I received a call from a very friendly and informative sales rep. He answered all my questions and made my decision super simple. I hope my experience with their service is just as friendly and effective. I appreciated the detailed information provided, and the peace of mind that comes with knowing that my home is covered. Thank you.

Still have not had a technician assigned and they are asking for review? As a matter of fact I received two requests to do a review. They offered me the option of choosing my own technician, which I didn't want to do. Then I've not heard another thing. It was easy enough to file the claim online but I miss good old fashioned customer service where I can talk to a live person!

Not working, set at 72 reading 82. When I filed the claim, she said thank you with no explanation of what was being done next. I called back to follow up on the claim and was advised I would be contacted in 24 hours.

My AC went down in the new house the day before moving day. It was 90° inside. I made a claim online and Choice got to work looking for a tech. They were unable to locate a tech to fix my problem and reached out to recommend the reimbursement program, which I did.

Really don't like your phone service. No room for errors or you have to call back. Trying to place latest claim was a fiasco as the lady didn't listen to what I was saying and got me frustrated. Normally I like your service very much but lately it is not easy to deal with. The latest claim was a claim that was fixed 2 years ago and is under a 3 year warranty with the company that fixed it. I was trying to save you money by relaying this to the rep, but she couldn't grasp it. The pool pump stopped working and the same company should come fix it as parts and labor are supposedly covered for 3 years. I was told I'd have to report it to you first, and not just call them.

Only complaint I have is the length of time between calling in and setting up a physical appointment. What if it had been my refrigerator. One week and all my food would have been spoiled. I feel appointment should be made within a day of call. Service agent was great and efficient when he got to my address.

We had Choice Home Warranty send a tech to fix our broken thermostat. It was very fast and efficient! The Choice Home Warranty rep was very helpful with our claim. The weather turned so quickly from cold to hot weather, it was nice to get the problem fixed very quickly!

The agent was very understanding and helpful. She did what needs to be done. My tenant put the worry date in and I explained to her and she went for in for me to get the job done. Thank you so much for being understanding in my time of need.

I was not there but the lady in the house said that he took his time and unclog the unit and also put a new thermostat in the hallway. I talk to her since then she said that everything was working fine for now and I appreciate your service. Thank you.

Someone came out on the 21st, did a temporary fix, said not to use for 24 hours. We waited 48 hours. It leaked. We called this afternoon to check on part. All he said was, "When it comes in we will call." Been over a week. Surely they must have some idea how long it takes to receive parts. We can't use it. Leaked once. Not taking a chance it will happen again.

Recently I had problem with my refrigerators ice maker. CHW was notified and within 24 hours I had an appointment with a repairman. The repairman was on time and completed the repairs in a timely manner. I was very pleased with the professional service I received. I would highly recommend Choice Home Warranty.

Professional and friendly agent resolved the problem and discovered an electrical issue that may have avoided a fire. He came and went straight to work. His explanations were thorough and easy for a novice to understand. I now have air conditioning and my wife is happy and not complaining about the house being too hot.

The repair technician was as professional as anyone could be. He was knowledgeable, thorough, technically proficient with the brand, polite, and extremely prompt with after-service questions. Regrettably, his repair estimate of approximately $1,500 was rejected by Choice Home Warranty. Instead, CHW decided to offer me a $1081 gift certificate to Lowe's Home Improvement so that I might "replace" my $10,000 plus Viking double oven. No company in the world sells a double oven for $1,081.

We have had 2 claims so far through CHW. Other than a hiccup with one contractor cancelling on a Friday night, we have had nothing but a good experience so far. Quick, the right people for the job, and a really easy claim process. Totally worth the money for peace of mind.

Customer service rep Frankie was very helpful in helping me get our account set up for a 3 yr period. It is the most economical plan, saving money overall on service calls and total payable for that period. It is difficult to find service people for mobile homes and the plan covers more than I expected.

Thanks to Choice Home Warranty for providing yet another prompt and quality service. My HVAC system was broken with leaking water and though this Summer season is very busy with a lot of service requests, CHW did a fantastic job scheduling a technician to take care of the issue in a timely manner.

A/C was freezing up for some reason almost every week three different people could not find the problem. The fourth person that showed up from Sears tech name Ivan diagnose problem, and find out what it was. Took a little while but it was fixed. I’m running thank God. I’m open to people.

I placed a claim with the company last week, but up to now I have not had any visit from the rep. I called on Friday but I still have not had any response. I am still not happy with my first experience and trial with your promise to deliver prompt services.

So far, the 3 air conditioning repairs have been assigned to 2 different companies. It doesn't feel right to have different companies randomly servicing it and yet another company doing the semi-annual maintenance. Apparently this is the standard practice for Choice. I don't know if other home warranty companies do this too, but it seems strange.

My a/c dryer part should have been covered. I have a 5 year warranty with this company and my claim should have been covered. I don't have a claim insurance book that they are basing my denial on. I want to have my claim reviewed by higher source. Claim number **. Thank you. Respond to email and number given above.

The a/c has been malfunctioning for over a year. It continues to fail. This time cooled somewhat for two hours. We have been out of the country due to a funeral and have not needed it. Now it is hot in half of the house. I would appreciate a call from you to a quality fix on this matter. The week or longer that it takes to check and then return for a temporary fix is not enjoyable. Looking forward for a permanent fix. Sincerely, William **.

It took over a month to get the toilet fixed. 1 plumber was a no show. The other said he fixed it and took off, never to be heard from again. Then Total Pro Plumbing came. He was excellent. Took care of all the issues. Saw where the other plumber missed what was really wrong. Asked if there were other issues and helped my dad and I out. He was excellent. The company even called before the appt and called when they were on their way. Total Pro Plumbing is excellent!!!! It took a ton of calls with mixed up customer service reps to finally get my dad's toilet fixed. This was the sad part. If we had Total Pro from the start, it would have been a totally excellent experience.

I called the consumer sales line in response to a promotional email I received. A gentleman named George answered and when I told him why I called, he immediately sent me to another department. A gentleman named Ray then answered and when we were about 1 minute into the call, he said I needed to speak with sales and sent me back to George, George quickly said “they must be closed. Please call back” and was on the verge of hanging up. I quickly told him Ray sent me back to him where George said “please hold” at which point I hung up.

The control panel on the microwave oven of a double oven unit began to malfunction. I reported it and CHW promptly arranged for a repairman to look at the control panel. He determined that the control panel was broken and it was determined by his superiors that the control panel could not be replaced. Then I received an email stating that CHW would pay $667 for the replacement of the oven. I replied that this was a double oven wall unit and the control panel for both ovens was located on the Microwave part of the unit. The Microwave could not be replaced alone. CHW responded by scheduling a conference call on 7/28/23to discuss the claim and the offer of payment.

Cam is a good guy. Work well done! I love my new garage door. Very helpful in explaining how to work the new remote. I am very happy with American Veteran Garage Door Service. I requested this company because I have use before and they are excellent. Very good company!!

Just called in the claim and now waiting for a technician to contact me. Will be in a better position to rate service once our claim has been resolved. Submitting the claim was easy and timely.⁰ Our A/C is running as it should, but not blowing cold air. Temperature set at 72, temperature is at 80.

My faucet was leaking, so I went online and started a claim. Gators Plumbing picked up the job and Allan ** was awesome. He did a fabulous job, fixed my water issue, and all is well. I am pleased with this transaction with Choice Warranty and hope any other claims go as smoothly as this one did.

I was disappointed that a Sears repairman couldn't come for over a week to look at my refrigerator which was not cooling. It started with the freezer not working and soon the rest of the refrigerator wasn't cooling. Rather than losing all of my food, I bought a new refrigerator at Lowe's on Friday. They delivered the next day. My fridge was old and probably not repairable.

Service was fine. I am more unhappy with Choice than with the job that got done. I do not understand the response time and all the repair people I know do not want to work with your company. I am sure I will not be renewing my contract when it expires,

Bathroom water faucet needed to be replaced because it was very hard to turn it on and off. The manufacturer sent me a replacement for the inside workings but that didn’t fix the problem. The Choice Warranty plumber said that would have to order a faucet handle from the manufacturer and he would return and replace it. He was very knowledgeable and efficient.

I would recommend Corgi AC to all my friends and family. Very courteous, clean cut. Knew what he was doing and informed me of all the steps he was needing to make. Excellent Service. Jasons AC was rude and uninformative. I would not recommend him to anyone. I would also recommend this company take him off your list. Not professional at all.

It was easy to start my claim on the CHW website. They assigned the call to WillPower Electrical Services, LLC. During the service call the technician (Will) was friendly, efficient, courteous and professional. He was able to quickly diagnose and provide a fix for the problem. We are very pleased with this service provider as well as the service provided by CHW.

I was told the call centers were in New Jersey. When I called about a claim, I got someone in the Philippines and we had a hard time understanding each other. I asked how to fill out the claim and they were no help. They had to give me a separate number to speak to somebody who could help me with a claim. On the phone for 90 minutes. Why?

Co. came to my house to assess ceiling fan, the fan needed to be replaced. The Co. sent the info to Choice requesting an authorization number to purchase new fan, Choice never responded. I logged in to check status and it said it was resolved. It took 3 calls to Choice to get the issue resolved.

Not only would you not approve my refrigerator to be fixed. Your policy is not to pay for a full replacement. When salesperson sold me the policy he implied, "If we can't fix we will replace." I was told I would be a flat service fee. He did not point out you only reimburse your cost not retail cost. So to replace same size same features cost me over 800.00 out of pocket plus service fee. Not Happy with your policy at all. Had that been explained at time of purchase I would have gone with a better company. Not to mention you must have a contract with Lowe's since you issue Lowe's E cards for all replacements. Another thing that was not disclosed.

The company was no help. I previously had an account with them, and the same problem existed. Every claim was denied. I will not renew my 11 properties with them again. I am without air conditioning, and they are no help. When I joined, I was promised that the services had improved.

Ruben from Coldchella A/C is excellent! He is professional, wise, courteous, trustworthy, and knowledgeable! He is someone I will keep using, he found the problems, fixed them and is a nice man. I highly recommend him. He responded to me quickly and the entire company from the first call till he was finished. Gave me confidence in knowing I am in good hands with this company.

My appliances have not been fixed yet. I will say that I had a very positive experience with the gentleman who evaluated what needed to be done to fix the problems. He seemed very competent when he diagnosed the problems.

The front glass on the door shattered for no apparent reason and CHW determined this was due to abuse negligent etc. The repair did not note this. CHW case agent Cathy said only mechanical parts can rereplaced. The agreement says "C. COVERAGE (COVERAGE DEPENDENT ON PLAN) "Except for Air Conditioning/Heating/Ductwork, Ceiling Fan/Exhaust Fan/Attic Fan, and Garage Door Opener, the coverage is for no more than 1 Covered Item unless additional fees are paid. Coverage under this Agreement is subject to all other terms and conditions of this Agreement including but not limited to matters listed as “Excluded” under a Covered Item below notwithstanding the word “All” in describing what is “Covered”.

Compressor does not work! Need ok to order and install!!! Quit working 3 days ago. 90 degree temps here. Get ok to fix seems to be a problem. If I would have called installing contractor would have been done by now!!! Installing contractor needs to have more authority to get working.

Job assigned to CT Masters LLC. Technician Alex. He communicated projected arrival time. Arrived on time. Reviewed and checked equipment. Adjusted refrigerant pressure after approval from CHW. Excessive run time corrected. I believe that this repair progressed and concluded just as it should have. Knowledgeable and professional technician. Thanks Alex.

The A/C was an easy and quick fix. I put in an online claim on a Sunday Night and it was scheduled for the following Wednesday afternoon between 3 - 8. The technician called around 1pm and wanted to know if he could go ahead and come by!! That was great...while Sunday to Wednesday sounds like a long time in the heat...When I made the claim I was afraid it would take a week or two to get a technician. I am ecstatic with the timeline.

The worst part of the process is not being able to speak to someone in the United States who speaks English. Unfortunately my AC unit stopped working properly. However, it took three days to get a service person and there was a technician window of 8 am to 5 p.m. I lost pay from work waiting for a technician. The service person was very friendly and knowledgeable and did a great job.

It took ten days to get a repairman here in the middle of a heatwave. Unacceptable! The repairman was great and very good at his job. He was from Sears. Also, I had not been notified of a twenty percent deductible and monthly premium increase until I needed the service.

Choice scheduled tech w/ less than 24 hrs notice while I was out of town twice. I couldn't get in touch with tech to reschedule. First provider was basically handyman service located in another state about 60+ miles. I got reschedule with appliance repair specialist, again while I was out of town. My son-in-law was able to meet him and allow service to be completed. Choice hasn't been responsive to my concerns.

I am very satisfied with the tech company that came out to diagnose and fix my AC (ACHVAC). I am not happy with the customer service provided by Choice. It took you 2 days to set up a technician to come out to diagnosis my AC unit and 2 days to make a decision to fix it vs replace. In the middle of a summer heat advisory with temps above 115 it is not the time to delay decisions on an AC system failure.

I reported this issue with my washing machine yesterday and he came the same day I reported the issue on my washing machine. He completed repair the same day. Did not have to wait for him to get parts, etc. in order to fix it. Knowledgeable. Explained well what needed repairing. Accurate diagnosis. Worked efficiently. Washing machine is working well after his repair.

I pay a monthly premium to Choice Home Warranty. I made a claim to fix my lid on my washing machine that is three years old. The Sears technician looked at Lid. We live in a Retirement Community, just my wife and me. The Sears technician talked to Choice Home Warranty. Choice Home Warranty said due to neglect and abuse that the Lid will not be covered. They said look at Clause 5. My wife and I use the washing machine 2 to 3 times a week. REALLY, NEGLECT AND ABUSE. I guess that Clause 5 is an out for Choice Home Warranty. Buyer Beware.

I have been debating Home Warranty options and believe your company fills my needs. Your Representative, Jamal Key, was instrumental in my decision to accept this Protection Plan. He explained all options very well. I am happy with my experience. I was amazed with the many services covered under this plan. It was encouraging to find I was also covered for inside wiring, underground water and sewer lines. Thank you, Choice Home.

The technician was great--knew what he was doing and priced fairly. The problem is Choice Home Warranty. We've needed repairs done on our furnace and our air conditioner at separate times. Both times Choice Warranty turned down-declined - the repair which had to be done to keep the unit working! What good is their warranty! I am cancelling them!

Boris with “Not One Drop” Plumbing did an excellent job responding to my home on time and completing the task at hand! I was very pleased that he went to get the part and came back within an hour. My plumbing part was not standard. I was very happy to have gotten my plumbing job completed within a short period after f time. Boris was very pleasant and amicable technician.

Choice got back to us quicker than any other plumber. We had to push off the date they came and they were accommodating and worked with us. When they came, they diagnosed the problem and took care of it quickly. The provider they sent to do the AC work was great.

The Heating and air repair went very well. On my end, I had scheduling issues and the repair guy work very well to accommodate my schedule. He was in and out within a short period of time. Our system was up and running, we were cool in a very short time.

When I first filed a claim I was told it would 48hrs to have an appointment. I called several times during a 7 day period when finally receiving an appointment. I got an email 1 1/2 hours before the technician would be arriving. The technician was fantastic. He wanted to permanently fix the problem. Keeping in mind my home is over 30 yrs old. Things change throughout the years. Unfortunately CHOICE denied my claim. No. I will NEVER recommend Choice as a home warranty company and after this experience. I will find another company to do business with.

My fridge was broken. Called and had to wait a week before a repairman came. It took him about 1 hr to fix. My fan motor had to be change .. Working great. The serviceman steve was great and very polite.. I would recommend Choice Home Warranty to anybody. Thanks for the service.

I’ve been a customer for several years. My A/C went out. Y’all sent out a technician, then y’all denied the whole claim you. I am not happy at all about this. Why not even paying for a warranty with you guys when you’re not gonna cover anything. Please cancel my warranty!

Choice Warranty has excellent customer service. I was given a confirmation number. Immediately after that I received an email with detailed information on the dates & times I can expect service. No improvement needed & I can not thank you enough for taking care of the service needed in repairing my garage door in such a short manner.

I called on Thursday. I got no response about help until Saturday and the plumber did not come out til Wednesday, turn over time was too long. I was really frustrated. But when Wednesday came it was taken care of Asap. The turnover time could have been more faster. Letting me know sooner.

I called, waited less than 5 minutes. Rep proceeded to ask for verification info then dropped me back into queue. Queue was too busy. Asked for phone number for call back. Call back never happened. I’ve been waiting a week in 107* heat without AC. Just trying to find out how to understand the claim site.

The sales representative was very helpful and answered all our questions that we had. We decided to go with the complete coverage because it covered everything and more that we originally wanted. This will be our first home warranty plan that we've ever had, and most likely renew it again next year.

Very effecient co. Called to keep me informed, showed up on time and fixed the problem. Pleasant to do business with. Sooo much better than the last warranty co. I had to deal with. The other co. Had me finding my own repair co. on my own. Pay for repair out of pocket then mail receipt to get reimbursed. UGH!!!

The service techs are not the problem. They have been on time and fine. The problem lies with your coverage. This was the second time we used your service and got very little to no resolution. We purchased a 6 year warranty for two locations and thus far it seems to have been a waste of money. Our last repair was for our stove. The repair man said it needed to be replaced because the part was no longer available. You sent us a check for $338! Who can replace a stove for that! This time was a water heater. You denied the claim and now I had to pay the service tech and still have to replace a water heater that is only about 4 years old.

Policy on home warranty explained and knowledge of payment schedule. Personnel explained in detail what is covered. Different options of payment plans. A policy was sent to my email with detail. After viewing the policy it seems agreeable to what my need is. I was told of longevity and renewal. Policy will start 1 month from today's date.

Choice will not give authorization to repair people to fix Air conditioner. We have been without air for over two weeks. We are elderly folks, and we are having a hard time surviving in this heat with no help from Choice. We have called many times and requested to have someone come out and fix this unit and we cannot get anyone to come fix it.

AC was throwing out hot air, the tech guy fixed it immediately. What I liked my appointment was between 3-8 pm. Put called and came at 1pm.was fixed in about 40 minutes. Nothing like cool air.. I'm a happy camper. Couldn't asked for faster service. OMG SO HAPPY. Would recommend CHW to friends and family.

I like the policy but Jeff was little too blunt. He kept over talking me. I had several questions and he kept giving me information on other stuff. He was knowledgeable. After reading the policy and him giving me a special I think I got a good warranty. The price was reasonable.

I filed a claim two weeks ago for my AC. It is over 100 degrees and still no AC. There is no contracted provider in my area and no one wants to accept CHW claims, but for some reason CHW will not allow me to find my own provider and file for reimbursement.

Left us several days without air - poor communication & we knew from last summer we could not find our own technician because you would deny the claim just as you did last summer - so we had to wait until your person came. It allowed us to read all of the negative reviews you have online and we could relate.

National Plumbing techs arrived 7/27/23 at 12:25 pm within 12:00 to 2:00pm appt window. Very courteous and professionally completed repair within 40 min. My only complaint is about call I missed from Ashley, 559-596-9223, 7/26 at 2:21 pm leavings a message to confirm 7/27 appt between 7 and 11 am. My phone does not ring if number is not in my contacts. I called her back at 3:39 pm, it went to voicemail and I left message I was returning call.\

Tech was on time, he was very nice clean cut. He helped me with all questions and did a great job he cleaned up after himself. Would recommend him and his company to anyone I am done with this review. Hope this helps. Choice was very helpful with my problem as well.

Yoni was super nice but not annoying. I hate sales guys because they always come across as fake and overbearing. He was kind, direct, knowledgeable and helpful. And also fast, I only had a few minutes to go over everything and he made it happen. I was ready to buy. Great salesman.

Air conditioner stopped working. Valve issue. Choice Home Warranty refused to repair. Somewhere in their contract does not cover. I am canceling immediately. This is the second time I have tried this company and both times they have refused to fix the issue that supposed to be covered. I would caution anyone to have a lawyer review the contract before using this company. They will do everything they can NOT to fix the problem. Save your money.

Got good experience with this company! Filing a claim is easy and their response is fast as well. Just renewed my contract with them without raising the price. Kudos also to the contractors that they send for my repairs, they are good and fast workers. I highly recommend this company with my relatives and friends.

Person I spoke w/ was being very aggressive and pushy. Somewhat impatient. I felt as if I was being pressured to commit. I did wind up purchasing home warranty because I did not plan on renewing w/my previous home warranty. CHW also gave me a way better rate than what my previous warranty did. Going to give CHW an opportunity to gain my business for the next year, and we'll see how that goes.

We have had Choice Home Warranty on several homes throughout the past 20 years. With a couple of exceptions, we have always had EXCELLENT results with claims we have had. We had other home warranty companies before, but none of them performed their contractual obligations to the degree that Choice does. We just bought a new home and though we are not moved in, we have already purchased our Choice Home Warranty. We HIGHLY recommend Choice Home Warranty.!!

Ralph responded to every question quickly and expertly. It was a quick sale due to Ralph's apparent expertise about the subject matter. Very nice guy and enjoyable to do business with. E-mail followed as he indicated but the warranty itself is a legal nightmare.

This company and technicians have been fantastic. They came as scheduled. They called the evening of the service to make sure everything was working correctly. They called again about 9 days after service and checked again. They were very clear in explaining the problem. I hope if I have any problems in the future that I can have them come out again.

My refrigerator was leaking. I called CHW, put in a claim through the automation prompts and the next day the service company was here and they are going to replace my refrigerator. I did not have to send pictures or proof of purchase or anything. This was so easy and fast. I can't believe it. Thank you CHW.

Ishmail is a wonderful representative and is highly commended. I would highly recommend him and your company to my friends and associates. I had another service that did not cover all of the services that Choice does.

The service team they assigned arrived sooner than scheduled. They were extremely professional and courteous. They quickly identified the issue and unclogged the drain. They double checked to make sure water was flowing through the sewage line like it should. I was very impressed with them and also very impressed with Choice Home Warranty and the ease of submitting and managing a claim.

Two weeks wait to get the initial visit for an air conditioner malfunctioning, especially in the summer. Two weeks with no air conditioning is unacceptable. Broken refrigerator condenser took 4 days for initial visit and 3 weeks scheduled for installation, meaning no refrigerator for a month. Unacceptable. The actual contractors who came were great, but my only complain is the length of time for service.

Technician provided excellent service and good verbal and description of the problem with some alternatives to repair. Choice needs more technicians on call. Response time was slower than desired but cost of warranty contract was very competitive.

The tech SEARS sent to respond to our claims have been very professional and accurate in their diagnosis of the problems. The response of the company in terms of our claims have also been prompt and adequate. We are very happy and recommend this Home Warranty purchase, especially when you buy a home and do not know what surprises you will be finding!!!

My claim was processed with of days of my submission and a technician came out earlier than expected because he was in the area. Garage is working perfectly, the service was professional, and CHW continued to work with my changing schedule and need to enter multiple claims as a result. Everything went without a hitch.

I’ve had problems with my ice maker. It’s been replaced twice, had parts ordered, seen at least three different technicians and it’s still not working. No one seems to know what the problem is! I’m totally frustrated, I’ve been with CHW for years, this is unacceptable. Waiting for you all to make this right.

Would only pay $191 for a $259 microwave replacement, after $75 service call. Cannot replace for $191, seems like a very small amount of money for a negative review and my business going somewhere else next year when my renewal comes due. Claims supervisor would not accept any actual pricing, only based on their formula. Ridiculous. They will lose my business next year.

Ken was my sales rep. He was very knowledgeable and explained it to me, help me save $100 a month. I was paying $175 and sold a company. They raised it. I told them I’m on a fixed income. I’m retired, my condo dues went up 290% this year, you know there’s so much money you can squeeze out.

Choice initially said they will not fix air conditioner. It does not work. I am appealing the decision. The only reason I bought the policy was to cover appliances and air conditioning in my house. I am counting on the appeal to make things right and fix the air conditioner. Thank you.

The response time for all of the claims I place is not what I expected. I expect to be contacted within 24 hours and have a technician in my home shortly after that. That is the reason I maintain a warranty. It is too bad that this is not the case. You promise everything when trying to get people to sign up and then after doing so, you get the contract with the correct details. I feel this is a deceptive practice and it should be referred to the better business bureau.

First time called in claim. AC went out. 6 days to get a repair person. 2 emails during that time frame stating they were working on response. No phone calls. I called three times to find out who they were calling. Would give me any info on contractor lists. I did not want to go out of contract, not knowing what the response would be. Not happy with the answers from corporate regarding vendors.

The technician that came out did a great job, but had to order parts. He said, "Call Sears home service" when they came in. I called them three days ago and they said they have zero appointments available even months away. Obviously my refrigerator does not work correctly and my freezer defrosting system freezes up. I've called you guys for past two days and never can get ahold of someone. Each time you’ve called back I answer and it hangs up before I can talk to someone. Can you please call me so I can get my fridge fixed. This is the first time I’ve submitted a claim and it hasn’t been a good experience.

The service provider (Litton Enterprises) was excellent. Choice was not; Very difficult to reach anyone. Took two days to file a claim, 2+ hours on hold, kept getting hung up on in the automated system. I was even told "good luck getting Choice to pay a large claim, $300-$400 claims you're good, anything beyond that it will be denied". And that was the ultimate result.

CHOICE sent two separate technicians over the course of two months to assess A/C problem. They ignored the recommendations from both of their approved contractors and have chosen to go with the cheapest fix available that will create an even bigger issue, per the contractors. Over two months and no resolution yet. And, I am without A/C in my upstairs. The technicians were both very professional and in agreement on most of their findings.

The response time was extremely efficient especially due to the heat wave. In fact, I recommended the warranty to another family who is extremely interested in this service. I’m very happy with the price and service in which was agreed upon in 2019. I in fact told another person who also purchased a policy to cover their house **.

The process was easy and hopefully I won't need the home warranty in the next year, but it was cost effective and is in place if I do need it. The benefits were explained and my attendant was great. I believe that this additional coverage will save me a ton of money in the future.

Kevin ** has been smart calling me and offered good discounts, he was kind and equally smart. Hope I get good service. He was smart roping me on a three year contract. Most of the time agents' promises are not fulfilled by company. Hope I get good service. Consumer satisfaction is important. Regards, Srinivasan.

My claim has been denied due to rust, how ridiculous! What do you expect from appliances that are outside all winter? I paid faithfully for a service to assist during difficult times. However, in the midst of a heat wave my air conditioning repair is being denied! Terrible service for any company and I feel like I’ve been ripped off!

Technician from Heat Heroes Danny Found the problem on my AC unit very quick. It was found that the previous Technician from Omega Air Conditioning had replaced the blower motor and didn't wire the unit correctly. This previous company was dispatched by Choice Home Warranty in January. I paid the 85.00 dollars then and now 6-7 months later had to have work done at my expense due to poor workmanship. Heat Heroes knows what they are doing and would highly recommend them to anyone else. Please advise me what CHW will do to make it good for my reimbursement from January. Thank you Danny at Heat Heroes.

The credit I got for my current AC was extremely low. The technician you sent was very helpful. I was understanding when I got warranty that your company would fix the appliance. You wanted me to pay $1,500 for maintenance before technician would fix it. We had to purchase a new unit.

The service calls they have done for me have been very professional in making the calls and performing the repairs. Choice Warranty has been very reliable and I rely on them to repair whatever breaks down or needs repair. I would recommend it to any property owners. I have had great experiences with Choice warranty.

I was initially skeptical about using a business that had been in business for only one year. However, I needed someone to fix the leak under the kitchen sink. The technician investigated the problem, and he quickly identified the leak issue. The technician was efficient and professional. It's a relief to no longer have to deal with the issue.

I completed an online form to Choice describing my problem. J&L Plumbing responded quickly. Ronnie came out to check my system. He found a crack in one of the shutoff valves - he was very professional, polite, friendly and replaced the faulty valve quickly - cleaned up as well - did a great job! I would recommend them because the service was efficient and professional! Thank you!

The Technician was very quick in both diagnosing and then repairing the cooling problem with our air conditioning. He Was very polite and courteous. He was also able to give us some advice for future care and maintenance. I would recommend him or his company, Richard G at Ike’s Air Conditioning.

Had no problem this time. Eli **, the technician who did work, was very professional and did work in a timely manner. Very pleased with the work and the water heater installation. The help and diligence Choice Home Warranty put into our problem was exceptional. Thank you for your help and your concerns about the effort San Antonio Plumbing company put into this project.

Worst Company ever and I wish I could give negative stars. I put in two claims supported by licensed technicians deeming it dangerous and hazard and they denied it every time. The Case Manager Eric claimed he was the highest level and I couldn't speak to anyone higher than him? WHAT??!! He couldn't give me a name, position, contact of anyone higher than him. He claimed to have NO supervisor, Boss, CEO. He supposedly answers to the Board of Directors. What ** are they feeding people!!!! Save your money, time and sanity!!!!

I've had problems with Choice Home before. But always took care of my problems. You call customer service always had a lot of transfers but bottom line they cover what they say they cover. Only reason I gave 5 stars they're a person of their word and I call to make a claim within 24hrs my problems was resolve.

The technician was very courteous and knowledgeable, and had my new disposal put in, in a timely manner. I would highly recommend this plumbing company. They were able to even call me and get me scheduled a few days before my original schedule date. The office staff was also very courteous when they called to get my $75 service fee and emailed my receipt right to me.

Hvac person could not determine why room was hotter than rest of house, instead said he could not check it out. Have not heard if I am supposed to pay for an item that was not fixed. If I have to pay then I went with the wrong company. I think I would start a company where nothing is fixed.

Technician was very thorough and competent. He was friendly and courteous and answered all of our questions. The technician explained in detail what the problem was and how he repaired it. He checked the system for leaks and also checked the compressor for contaminants. He also repaired the condensate line to prevent clogs.

Excellent tech and customer service support. Technician listened to us, and then repaired our dryer. He replaced the drum and a knob. We have had CHOICE for many consecutive years. And our current plan runs through 2025. I had recommended CHOICE to my real estate clients for almost 15 years. Outstanding thus far. Highly recommended.

The technician was very professional. He introduced himself and listened to us and went to work. We are very satisfied. He was on time and he called before he came. He explained everything he did and let us watch if we wanted to. He gave us a card and told us to call if we had any problems.

Gentleman was quite knowledgeable about type of policy needed and senior discounts. I saved a lot of money with a multiple year coverage plus six additional months. I am pleased with the response and I'm feeling comfortable with the coverage should I ever need to call for service. Having reviewed several other companies, I'm glad my sister told me about Choice Home Warranty program. Thank you.

As long as I've been with CHW they have paid all the claims for my household repairs. Twice they have cut me a check for a new appliance when it wasn't worth repairing the old one. I will give them five stars for keeping their promise on the contract, And keeping the monthly payment low.

Excellent representative of your company. He even provided me with his cell number. I hope the service equals his service and I do hope I will not receive too many more E-Mails. I have limited time and skill using the computer. Thank you.

I put in a claim request online. Within an hour I got communication from a service company that they could have a repairman to my house later in the day. He showed up and did the repair. Couldn’t be happier with the service I received from Choice and the local service company!

It took over 18 hours to be assigned to a technician, even after I explained that 1) it was over 100°, and 2) I am 71 and recouping from surgery. It was over 90° in the house. That is unacceptable. When I was finally notified that a technician was assigned, the appointment was for the NEXT day, after 3pm. I called the tech directly, and he was at my house within an house. I give HIM 5☆, and the CS at Choice 2☆. They were at best brusque, at worst, rude. Justin with Birdnow Mechanical

The last contractor was totally incapable of performing the job. This went from 6 July till 26 July to get the issue resolved. The reason why we are buying a new dishwasher due to a lie and bull about the dishwasher being lied as not to maintain and denied us to be repaired by you.

The guy was very polite and on time. Explaining everything to me about what was going on at the time with my unit. He also advised me when he had to go get additional parts when he was about to leave. He was patient with me when I was looking for my purse for payment.

Technician that came from Hurd Electric was great. The process of getting to him coming to look at our issue is why I gave a 4. Took a long time to find someone to service us, but again Ben was great. Ben also was able to give the information we needed to fix our problem. Would recommend him to anyone looking for electrical help in their home.

Friendly and knew what he was doing. Fixed the problems quickly. I told a few friends about the experience and work done. I'm very happy. One of my friends stated, maybe they should get a home warranty from there when I said I'd be using them after the first year.

Frank arrived during the appointment window. He was very thorough and efficient. He was able to fix our air conditioning quickly. And, he was patient with all my questions. Very likable guy! I'd recommend him to anyone. Thanks for sending a company to our home that I felt very comfortable with.

Immediate service. Fixed the problem on the spot. We called and were assigned a service company within 24 hours. This was very efficient, and we appreciate the quick turnaround time. Our air conditioner works perfectly now. We will definitely stick with Choice Home Warranty for our future home warranty services.

AC has been working great, so far! Choice Warranty has always been upfront and helpful (even though they have been a little slow getting a tech lined up to service our past two 'problems'.) We have and will continue to refer Choice Warranty to our family and friends. They have yet to disappoint us!

Had a plumbing issue. Plumbers came out. Stayed about 10 min. and left. Stayed in front yard. They left and got a letter stating I was turned down for preexisting conditions,, how did you come up with that,, It started kitchen sink. Started 4 days ago.. The bathroom sink around 17th July.... Took my money and turned me down over someone. Didn't want to do job... This is a ** company. I would NOT RECOMMEND TO ANYONE on here,, e-mails, phone, text even would not go with one..In newspaper anyway to get the word out. No stars.

The salesperson, Phil ** presented himself kindly. I really don’t like pushy salespeople &; I generally hang up on them. Phil was thorough with the information. After I had decided that I was going to hire Choice Home Warranty, he offered me a deal for seniors. He could have not offered this, because I had already made my decision. That is what makes me even happier to have made the decision that I did. Hopefully their service dept is as good as their sales dept.

Greg ** came out from Askin for air and was very efficient and took care of the problem quickly. If I have any more air conditioning problems I would want to use the same person. I am very happy that I have this warranty to take care of problems around my home. I would definitely recommend your service to my friends. Thank you very much for helping me with this problem.

I have called out several times for CHW services and have been satisfied with the service. The companies that CHW uses are good and very attentive. The thing that I don’t like when issues arise that are for the same thing I’m told it’s a new claim when it’s not.