Choice Home Warranty Reviews

of our property. Gave us his card their out of casa grande which is our nearest city. Very happy thus far.

Spoke with Brandon and he was very knowledgeable and provided excellent customer service! All questions were answered and Brandon was patient with me. He made me feel confident that I was purchasing the best home warranty service. It's hard to come across good customer service. It's good to know there are people who are willing to provide it.

I love Choice Home Warranty because they are professional the way they handle the phone; and getting you to the right department that you need. Would definitely recommend this company to everyone that I know. They are truly a very professional company.

Loved how easy it was to call CHW and file a claim. Sure am glad to have the plan and have home warranty, for all my appliances. I only hope that you can fix my washer and I am looking forward to seeing if it can be fixed.

Needed to do a new claim. The person who helped was so nice and helped with my new claim. Very happy with the customer service. Kudos to the person I was talking to.. Hope y’all can retrieve the call me see who it was.

I am satisfied with your decision to replace microwave with a coupon to Lowes for $191.00. You only took a couple days to make decision which was great! Not satisfied that it will take 30 days to process. Have you tried to go 30 days without microwave.?

Had Choice Home Warranty (CHW) for several years in the past, and decided to return to CHW. CHW was often very responsive and satisfied all but one of our requests for services. I would recommend CHW to family and friends.

Kevin came to our home assessed the issue one day and the very next day came back and completed the work. Absolutely professional, no mess, quickly did the repair and very knowledgeable. He was very honest and informed us of the problem.

The technician was on time and diagnosed the problem. Then Choice said that it was not covered since the A/C was still under warranty. After paying another company yet another service charge I find out that ONLY the part is covered, NOT the labor. Why doesn't Choice know this?

My Air Conditioning System went out. l called Choice Warranty because l have a Home warranty with them. After l spoke with them they assigned a Air Technician to repair my system within a Hour. The Technician contacted arrived at my Home 45 minutes later checking and Repairing the System. He contacted Choice Warranty and They Approved the Repair work. Now that's Really Fast. l had a Home Repair warranty before and it Took them more than 2 to 3 days to send someone out to fix my appliances. I'm Truly Glad that l Selected Choice Warranty as my Home Warranty Company. l Would Recommend Choice Warranty. They are the Best.

I am very happy to do a survey about my experience with Choice Home Warranty. I spoke to Maurice ** and he was excellent! He knew and answered every question that I had and was very nice and eager to help me with everything that I needed. He is an asset to the company. I honestly can’t say enough good about him. But so far Choice has outdone my other home warranty company and I’ve only had them for a few hours now. Thank You!

The representative was very pleasant and helpful. My only complaint is that he told me he was going to be my account representative and that I could contact him any time with questions or if I needed help with a claim. But he never gave me his name and contact information in writing. All I have is the general team number

Very timely response in all areas, courteous, efficient, no problems connecting with service provider, kept up to date from beginning to end. No problems. Recommend to anyone seeking home warranty. Really saved money at this end of paying 85.00 as opposed to 385.00. Have had this policy for a while so it will take more than one time recoup what have paid out in premium but if something major happens I sure it will more than pay for it

I reported my issue to Choice Home Warranty, and the next day the local repairman was at my home. The repairman diagnosed my problem and reported it to Choice. That was on a Friday. On Monday, Choice informed me that my repair had been approved and that I should contact the repairman, which I did. the repairman ordered the part for my washing machine and came out on Wednesday and repaired my machine. It is working wonderfully now. All in all, it was a very pleasant experience, and Choice did exactly what they represented when I first purchased the home warranty. I am very pleased.

The Technician, Jeff **, was extremely knowledgeable. He provided Great service. Thanks for sending J & S Heating, Cooling, and Refrigeration. We would highly recommend them to others. They were efficient, friendly, cared about our concern, and punctual. They quickly knew what the problem was and made the repair.

I received a call while getting a quote online and had everything set up in minutes. Amy was very helpful and professional while explaining my options and answering my questions. Looking forward to working with them in the future! Would recommend to others looking to cover their investment.

Seems to be consistent with other home warranty entities, looking to protect home owner property. It is ok considering everything is not brand new and do not expect it to be replaced with brand new. It does what it says. Wilma F.

Hello. I have an air compressor that needs to be replaced. The company approved it to be replaced. I’m still waiting to find out how long it will take. It is hot heat in New Orleans and my home is very hot. Otherwise I’m just waiting.

After seeing all the BBB had to say I decided to cancel. What an incredible pain it has been just trying to talk to someone at your lousy customer service line. I have 30 days to cancel my policy. Not 30 days on hold or to be hung up on every time I mention canceling my policy. Now I can see why you have so many complaints.

Looks like they are trained to deny any claim, my bathroom was making big knocking sound and one light fixture screwed on plastic hub just gave up, electrician came took pic. Send to Choice. Was told there's physical damage like I broke myself. Was robbed for $125 for two claims, in 5 mins. If you don't maintain it's not covered. If you do it's physical damage.

Called tech. Came out. Very nice man, knew his job. Replaced the ice maker, noticed a bare wire, call to get authorization to replace door, informed us it was not covered. Ice maker is still doing the same thing. Freezing up and not dispensing ice, Not a happy person.

New member, encountered a Manager Daniel with very efficient, knowledgeable, problem solving issues, etc.... I commended him. I wish more manager like him, not wasting time, direct to the point. My issue was solve in a few minutes, and very clear. Effective result that satisfied customer. As a new member I will recommend Choice Home Warranty to anybody.

I feel they responded fast to come check out need, the serviceman was topnotch, very nice, informative and gave me great information. Also punctual. Even though we are still working on getting parts in I feel they are doing a great job.

So far so good. Will only know when the need arises and request fulfilled. Have not had the need for any type of service yet. In the past and hopefully in the future I have only had good services from this compANY TO DATE.

Hi, Sunny called and explained the coverage and benefits. I took my time to decide and called him back 30 mins later. He was very clear and confident in responding to my questions. CHW has plans that work really well for most common household issues. I have had sticker shock getting many things fixed. Charges with other providers are often $$ for visit and inspection, then another $$$ to fix, and eventually you realize the part only costs $ and you've paid 3x more! Won't have those surprises with CHW!

My 6 year old cooktop just cracked over the turbo burner. I called Choice Warranty in hopes of getting a live person, but the recording said it would be a long wait, and it would be easier to go online. I went to the website. I must say that it was very easy to get on, as only your email and policy number is required. I answered a few pertinent questions. The next thing I knew, I received a text for a date for the repair company to come to my home in five days, which is fine...not an emergency. I found Choice Warranty's website very easy to use. So it's still early, but fingers crossed, I'm hoping the rest of it will go as smoothly. Waiting to see how the rest of it will go.

Updated on 05/21/2022: I just paid for a 3 year extension and I am going to be cancelling it. I have had this warranty for at least 3 years, first time I've had to use it and greatly disappointed. The salesman I spoke to was lovely. My various customer service interactions, not so much. One call was disconnected by the agent somehow, do you think I got a call back? No. I had to call back and sit on hold for another 15+ minutes. The agents are very transactional and offer no emotion or customer service skills. I asked one agent if the call got disconnected for some reason, would she call me back. The response "I'll try to". WHAT??? Not impressed with any of my interactions.

I have placed 2 claims so far and they took care of the problem within 5 days. Even though the customer service at one time were rude to me now they have improved their skills and I hope to continue doing business with them. 5 stars for their improvement.

What an excellent experience. I called to request a service, the CHW tech was super polite and asked exactly the right questions. She promised a callback from the local contractor within 4-24 hours. The local contractor (Ken's Heating and Air) called in 3 hours and set up a time window for a visit that day. The technician called to ask if it was OK to come a little early. Tech was extremely polite and clearly competent and he diagnosed the issue, confirmed approval with CHW and then did the repair, no muss, no fuss. Very professional encounter at each turn. Well done!

I filed a claim for kitchen disposal not working. CHW appointed someone to come over within 48h. Plumber visited. Performed. Fixed. Also, CHW sends out an email once they assign someone with a contact number. We could call directly as well if we have to reschedule etc. Good Job. Thanks.

Technician that was sent out was courteous and friendly and very knowledgeable, he fix my range issues. The appointment time set for my appointment was fair and accurate. I didn’t have to guess about what was going on. This was very stress free.

I Brenda ** was very please with the service provided for my air condition, would recommend their service to other. Very friendly, well respected, timely manner. Had me back up and cooled. Also explained what was the problem was and how they would proceed to fix it.

Very satisfied with how smooth and easy everything was. Very user friendly app then a follow up phone call and email. Technician was very knowledgeable and friendly. So glad we switched to Choice! Will definitely recommend to family and friends.

Moes Mechanics LLC did an excellent job. He was backed up with jobs that were complicated all day and he was tired, Hungry and it was close to 9 pm. However, he called in advance, ensured it was ok to still come and explained he didn’t want to cancel on us and that the day's jobs had been complicated. He wanted to provide excellent service for all appointments scheduled. He took the time to really look at the issue, he was informative, helpful and sent us a picture of our AC unit so we could see the issue clearly. Straight, no lies, he broke it down for us plainly. He was courteous, wore shoe covers and a mask, explained everything he was doing and asked permission while moving around in our house to get his work done. Great and efficient service. Would definitely hire him again!

Scheduling the appointment took a bit longer than desired because the company first assigned to the job was not really in close proximity to the property. A second company was assigned the claim that was knowledgeable and able to help with processing the request for repair. Choice processed the claim with ease this time.

The blower motor in my furnace went out. I called Choice home warranty and filed a claim. They sent a technician to my home to diagnose the problem. The technician was great! Very knowledgeable and professional. I highly recommend him. My issue will be solved as soon as the new parts arrive. The best part is, that this only cost me $75 for the service call! Saved me lots of money!

He was communicative, prompt and friendly. Called before arrival to give me a heads-up. Arrived on time, got right to work and showed me the problem and a future solution to our issue, then also answered a few additional questions not related to my disposal. I'd recommend Kevin.

I have not had any issues with choice. Whenever something breaks down I file a claim and within 24-72 hours they send someone to my home to fix it immediately. Worth every penny! I will continue to use them for the next home I purchase to ensure I am always covered.

Easy to communicate and process the entire claim. Wish we got more for our Claim/Replacement Amount since our washer couldn’t be replace and now have to get a new one. But understandable overall on the claim and on the amount given of $547 in e-gift card.

A quick response to my inquiry. Had a service tech out that afternoon. Totally surprised me. He was efficient and knew his stuff. Since the fridge needs replaced and you all sent me the amount and I agreed. I would have given 5 stars but I don't know how long before I get my e-card for Lowe's. This was a very good experience with Choice Warranty thus far. Thank you.

The technician that came out to fix our air conditioner did a great job. Had the part needed already in their van so we had cool air the same day as the appointment. We were very happy with their service and will be requesting them again if we continue to have issues.

Tech showed up during given time frame. He was very thorough and made necessary repairs. He also checked over the entire system. He gave advise about maintenance and showed how to do it. The tech was very friendly and knowledgeable.

We were offered only $246 for our dishwasher that the tech and Choice both agreed to have replaced. Our exact dishwasher cost $439 and Lowe's charges $149 to install a new dishwasher. We were given less than half of what it's going to cost us to replace our dishwasher. I'm surprised Choice is still in business if they treat every customer this way.

Time will only tell if our unit is fixed. Plumber cleaned out sediment filter, flushed out the tank, cleaned gas line. If this fixes the gas pilot issue from extinguishing I will be extremely happy!! Thank you for sending out the plumber to service our unit!!

Technician had to access the attic to resolve the problem. A leak was draining down into my bedroom closet and damaging my wall. Thanks for quick and efficient service. I am TRULY pleased with the technician and the professional attitude and service rendered.

It is the same issue that I submitted a claim on a few weeks ago. Same issue, the air conditioning tries to come on, but does not and is not cooling. Blame game on whos not following up on us. Technician is blaming CHW. CHW is blaming technician. Need a manager or higher up on this claim! We have had no response and have been without A/C with Austin temps being over a 100 degrees! Inside home is 120. This needs to be addressed ASAP! As a realtor and homeowner service has been awful.

Depending on which visit you are speaking of. Both visits were professional and informative. The diagnosis were as I expected and verified by the conversations thereafter. They went thru all the checks and the results were noted. Good Job guys.

Design was so kind in coming a day earlier than my first appointment. Due to my wife’s illness where she is unable to spend time in extreme heat, and we have been experiencing extreme heat. Design was professional and customer friendly. Within half an hour they had us up and running. I would definitely recommend Design to neighbors and friends. Great Job Design.

Sergio is very courteous, professional, & friendly. He's great. After I purchased an add on to my policy he transferred me to the claims dept. The rep that helped was Gen (?). He was great too! He was very professional & friendly. He made sure that he had all of my information correct. Both of them deserve special recognition for being fantastic employees!!! Thank you!!!

I requested repair of my AC unit that was not operating properly, I was surprised on Tuesday a repairman contacted me advising he was on his way to my home to evaluate my AC system. My previous Home Warranty did not respond to me as quickly. In fact they did not have did not have a technician available or could refer me to, they stated they could provide me with a list of repair companies they don't recommend. I had to pay out of pocket for repair of my AC system after suffering a 116 degree heatwave in July. I cancelled my contract with them and selected Choice. GLAD I DID. Thanks so much for your prompt service. : )

I had a service tech to my house the very next day to check out my A/C problem. The following day it was fixed and A/C running! Prompt service and repair. I am very pleased with Choice Home Warranty and will recommend them to others.

Not happy that some of your contractors don't accept credit cards. In this day and age most people don't keep cash. This is the 2nd claim I have filed. The 1st one didn't take credit cards and the 2nd one doesn't answer the phone so I can ask do they accept credit cards.

I was very pleased with Choice Home Warranty response to my A/C problem. Communication was clear and timely and the service technician that did the repair was friendly and knowledgeable. They saved me the time and headache of doing the repair myself. I'm glad I switched to Choice Home Warranty.

Great job. Turn water line back on. No complaints here. He came in with his mask on and start working. Everything went great. Seem to be a good warranty so far so I’ll stick with them. Praying it there when things break down.

Was given payment plans that work for us. Gave us payment plans and options that may or may not work for us financially. Good to know the company can adjust their contracts for seniors on a fixed income. The salesman was patient and eager to work with us.

As an older homeowner and a veteran (fixed income) I appreciate any and all savings available. However, I haven't experience nor knowledge of history of Choice Home Warranty's customer service other than through commercials and reputation read on the internet. Multiple offers for savings in extending contracts. I purchased a year's contract (upfront). I hope requests for services meet/justify the upfront payment.

Zachary ** from Jade Solutions was very helpful, knowledgeable and completed the job quickly and efficiently. He even removed all the items from the freezer and put them back when he was finished. He answered all my questions, explained what was wrong and how he was going to fix it. He treated me like a valued customer and I appreciated it very much.

Good service. We had a problem with our kitchen sink. They were very courteous when called for service and responded immediately and sent the plumbing company. They sent Unstoppers the plumbing company. Lynn the technician was really responsible and fixed the problem

The technician was friendly, knowledgeable, and thorough. He did a good job explaining his diagnosis and what he was doing to remedy the problem. He seemed competent and skilled and kept the work area clean and left it clean when he left. We would use him again.

Submitted repair claim for fridge ice maker repair /replacement. Three days before we got call from Sears repair. Kinda slow service for Choice & Sears. But we have no other choice but Lowe's extended service which we can't seem to reach by telephone (tried 3 days to no avail).

If this is about the garage door opener then the person installing could not have been any nicer and was very prompt. Would highly recommend him anytime. As for Choice Warranty service, very prompt, however, your disapproval to replace my garage door opener with one equal value was greatly disappointing.

Technician was interested and helpful. Diagnosed the problem which needed 2 parts. He returned as promised and fixed it. Seemed very pleasant and capable!I would recommend American Choice Home Warranty to friends and family.

Absolutely horrible and will be leaving them at the end of my contract. They send crap technicians and never pay. This is the 4th time they have had to come out for my AC. I have only owned my house for barely 3 years. They tried to send out 2 techs for my AC after they denied the first tech's service on this claim, as they have in claims past. They then tried to have me pay a second service fee for an item that had already been diagnosed.

One of our units broke down on Sunday (of course) but a tech was sent out on Monday. He was able to get it working short-term and was back the next day to repair it. No issues, the guy was quick and did a great job!

I see that there is no coverage for the product. It was not due to accident. When we opened the door after coming back from out of country saw that the refrigerator was not closing properly. Saw a piece hanging which fell off. I don’t know how it is called accidental damage and not covered.

My plan states I am only to pay $65 but now you want more and it's taking 2 days to even come to that response for a simple water heater replacement. I am very unhappy and plan to cancel and report you to all agencies if this is not resolved.

So far so good. Everything actual gets serviced, I had a plan with Fixed (they were bought by Cinch) and I never got anything serviced. It took 4 months to get a dryer serviced and with Choice I haven't had any of those issues. So far so good is all I have to say...TH

While our AC was out the temperatures reached 99 degrees. I filed a claim with my Choice Warranty online. Within less than 4 hours I received a response notifying me of the company that would do the repair as well as the date and time the repair would be done. The servicemen that arrived was professional courteous and friendly. He wasted no time in finding the problem and making the necessary repairs. He explained what the problem was and told us exactly what he had to do. The repair was expertly done. We couldn't be happier with the service we received and would recommend the company that did our repair to anyone in need.

This the second claim made against this policy. The first was for a compressor failure in a refrigerator and this was for a leaking dryer. We received no help whatsoever. I am so sorry I committed to a 3-year contract. It was a waste of my money.

Top Tier AC tech Froy was a surprise as he contacted me yesterday PM, when he was scheduled for tomorrow, Thurs. Much appreciated because it gets hot here in AZ. He spent the time, contacted Choice for options and got us back up for the time being with added freon. We'll see what happens because he believed there's a larger leak somewhere.

Our technician arrived on schedule and diagnosed the problem we were having with our refrigerator and freezer. Turns out the unit needed a new compressor. It was quite a job, but he installed a new one and now everything works perfectly! Very happy with the result.

Someone came out the next day! Fast service. Did a claim online. Had company come look at our leaking a/c. He had to refer us to a plumber for pipe issues. I got a claim filed and plumber came out the next day also.

All initial claims are very quick. However, service follows-ups can be difficult. No one seems to track outstanding service claims. Customers are left to deal with subcontractors directly. Some contractors are great, and others leave a lot to be desired. I'm still following up on my recent service claim. Parts on backorder. Washer down for almost a month.

It’s been so quick and easy to call you, have you arrange a professional to come quickly, get my problem fixed professionally, and just pay a $75 fee! I am very happy with your service, thank you! I will recommend you!

Recently my tenant had a problem with AC in his house. I was worried because the cost of repairs is not something I could easily cover out of pocket. I had HORRIBLE experience with Landmark Home Warranty in Texas when my AC randomly died, so I was considering not even calling your company to file a claim. And it looks like you guys are covering everything even though my AC is old! I'll definitely be re-upping for another year! I wish you guys did Texas properties too. But for Delaware I'll definitely be covered!

Needed washer tub mounts, denied fix and offered money for a new unit. Only thing concerning in tiny writing says it could take up to 30 days. I have household of 7 and 30 days will not be pretty. Otherwise, everything was expeditious and fair.

Everything was finally resolved with the first issues with plumbing system. Choice Home Warranty took care of the problem. The technician was courteous. Customer service was exceptional and friendly. I will recommend choice home warranty to family and friends. NORVETTE ** WAS VERY HELPFUL AND UNDERSTANDING.

I am very happy with my service, sent in req for my AC not cooling properly. They set up appt with local AC service to come out the next day. Got the problem fixed and covered replacement parts needed. I recommend this warranty service if it continues to go this way!

Our rental property in Atlanta, GA air condition was not cooling well. I put claim for it. Choice Warranty assigned technician to come in at certain time. We changed air filter in air conditioner ourselves and system working OK so we cancelled technician to come in and claim with choice warranty. We still have 6 months warranty time left. We put in claim if we have issue with air conditioner or other products covered under Total choice warranty plan, which we have. Thanks.

Scott was very knowledgeable and quickly assessed the problem I had reported....He cleaned up any water that had spilled onto the floor...He reported the problem to Choice..and now we are waiting on the part to come in to complete the repair...

Technician was good but recommended to replace one of them. We have had no response from you. Unprofessional and unacceptable. He put a temporary fix on it, but your advertising mentions replacement. Am afraid I won't renew or recommend.

Washer not spinning properly / sometimes not at all. Technician was great and would recommend him to anyone any time. Fantastic job all 'round and really nice individual altogether. Arrived well within timeframe provided, thorough-explained and demonstrated what was going on and how it should be fixed - got the parts needed, assisted with moving washer as needed for repair/cleanup around - in other words, fantastic.

Technician was professional and found the issue promptly. Waiting on parts to fix issue. Appointment time was timely. My only issue is I have requested a hard copy of my contract multiple times since my renewal on 14 April and I still do not have it!!!

The last technician was very unprofessional and brought his family with him looks like and it was a horrible experience. The new technician was very professional and went above and beyond to accommodate us. The repairs were completed in a very timely manner as well.

AC specialists that came to our house were courteous, professional and super fast. The company manager that called me was also at the top of his game, and super friendly. 5 Star service, attitude and work! I would highly recommend this company as well as trust what they say...that goes a long way these days.

They always help fast, I am very happy I made the right decision to be a customer for many years of Choice warranty. That's the reason you buy a warranty to be protected in case something happen. I always grateful.

I couldn't believe how quickly I got an appointment for repair. The service man from a reputable company came promptly and ferreted out the problem. Parts have been ordered and it will be 2 weeks before the repair gets made, which is understandable these days. We'll see what happens next!

I called with three items I wanted fixed. First the computer twice registered phone number no longer in service. Finally got through to computer. Sheer torture. After 45 minutes then told to hold on computer cut me off. Called again and after much frustration got through to a human who was wonderful. Please blow up the computer.

My refrigerator was repaired within two days of my reporting a problem on a Sunday. The repairman arrived on the next day to assess the problem, the part was ordered, and the appliance was fixed by Tuesday. The repairman was prompt, clean, and did the repair quickly.

The response from Choice Home Warranty was very fast. Technician was at my house the next day at 1200 PM. Repaired AC and provided excellent service. AC is currently working as required. Excellent response time. The Technician also called to inform me of estimated arrival time.

boy and/or Squat water heaters - Solar water heaters - Solar components - Fuel, holding or storage tanks - Noise - Energy management systems - Commercial grade equipment and units exceeding 75 gallons - Drain pans and drain lines - Tankless water heaters.

Won't fix heater..something about base..like I am able to move that....but they will re send the ac people that supposedly fixes ac but needs additional work..but this is an ongoing battle for getting things repaired correctly..but these ac men do seem to know their business..I feel they will take care of it.

There is nothing to offer testimonial on. I am waiting for response to my claim request for range and refrigerator. I have been waiting 4 days since the technician's visit. Neither has been added to my account to let me know where I am in the process.

As per Choice, "The unit was found with restricted airflow due to dirt and debris build up in the condenser." There was debris inside as the Lawn was cut a few days before the tech came out, the system is Not working and that’s why we have insurance on our Homes, cars, pets, life etc…. So when things go wrong they can get be taken care of, Most insurance providers have no problem in collecting premiums and there is nothing else for them to do until a claim is submitted.

Choice Warranty, excellent service did exactly what I expected of them, excellent service. My only fault I could find is they did not comply with the first appointment time. They did much the second appointment on time and did all that was needed. Thank you for your great service.

I have received too many phone calls since signing up with this warranty. I also am quite annoyed when asked a question and then spoken over when answering. I do NOT like to be spoken over, and I don't enjoy the annoying phone calls happening every few minutes. So, so far, I'm not sure how I like Choice.

Both service techs showed up as committed and performed necessary tasks. Washer had to have parts ordered for which the service tech took care of. Parts have arrived. Need to schedule tech to come back out and complete washer repair. Waiting on HVAC service company to give estimate of replacing unit that has an unrepairable leak and losing coolant.

The refrigerator repair tech determined that the compressor needs replacing. Choice Warranty was unwilling to approve replacing the part and approved purchasing a new fridge from Lowes @ $723, which is almost half the cost of one comparable to mine.

When I call this company, they are always friendly and helpful. They answer all my questions and help me get the service I need in a timely manner. I appreciate the time they give when I call. I never feel rushed or put off.

Called they have scheduled for Fri 5/20/22. They sent email and show ready for appt. Quick response. They will show on Fri 3 to 8. Thank you so much for promptness. It is very hot now and it’s needs to work and cool.

The tech was prompt, clean and knowledgeable. He took the time to explain in detail what the problem was and what he had to do to fix it. We were very satisfied with his work and knowledge, therefore, we would recommend CHW to anyone.

Luis called us when he would be arriving and was on time. He was able to fine the problem. He explain what he was going to be doing. Need more people like him, he is very courteous. We were very please with his work, very statisfied.

When a customer buys a home warranty their expectation is simple. I pay your monthly fee. Your company pay the repairs that covered. Is not our fault if the contractor that you choose to do our repaired is expensive? Your company is choosing them NOT us. So why we must pay extra for something that is cover under our agreement? Be careful because Choice Home Warranty ALWAYS want you to pay extra for jobs that are cover under the contract agreement.

The washer required another repair. I submitted my claim on Saturday and the appointment was scheduled for Tuesday. Oahu Appliance and Refrigeration repaired the washer on the initial visit. This was so much better than the previous time the washer needed to be repaired two months ago. Sears Home Services took several weeks to find the part and took couple of appointments to make the repair. Unfortunately, Sears did not do a good job because it needed to be repaired once again. Next time, I would like Oahu Appliance and Refrigeration to make any repairs. Thank you!

Pool pump leak was reported to CHW 5/10. A tech came out 5/11 (from Kamakazi Cooling). Said he could do the repair, but would need to run through CHW. Job was then assigned by CHW to Kamakazi and scheduled for tomorrow, 5/18. Kamakazi told me the repair was a simple one and that they had the parts and people to do the repair. I then received an email from CHW stating that it was cancelled and being reassigned. Nothing yet. Still leaking 8 days after reporting the issue. Concerned.

Next time I am requesting him first. Too many 5 fees to get this addressed. He was patience and very knowledgeable. Ocean tech was very thought and professional. This should have been addressed the first visit. Thank you very much.

My technician was very knowledgeable and thorough. He explained in detailed what exactly was being done. I felt very comfortable conducting business with him. I highly recommend him. His name is Abdel from HVAC Solutions. I would like him to come out whenever I have an issue

Very nice Plumber! Would use again! Punctual, pleasant, quick! Cleaned up after himself. Had no problems with his work so far. Much better experience than we had replacing washer last year! Glad to know service better than we thought. Before thought this program useless! And had intended not using ever again, or recommending to all my family and friends. This was much better than before! We are now reconsidering.

I am happy with the service I agreed to until the sales guy tried all different ways to increase my contract. Don't be so pushy... I made the decision. I wanted the 1 year plan and felt like he became angry when I turned down the other offers.

I was very satisfied with information that received from customer service agent. He was very attentive, courteous, friendly, and knowledgeable. However, my only concern was whether or not they would have to do two separate trips, by two different technicians for one electrical problem.

The first guy came and he told me is no part need order and never came and depot the job was done. The company was J&S plumbing. When I call to HCW they told the job was reported done. But they send me other plumber and the cartridge no need replace only adjusted. He fixed and I happy for the cervinos now with A/C is done too. I call today and get service in one hour ☺️

1) The original Technician did not show up and I lost a day's pay since I took the day off to wait for the technician. After several calls to Choice I finally was able to speak to someone and explain my situation. May

You changed service vendors in the middle of the claim. You also change my obligation to pay a portion of the claim. I wasn’t informed initially that I would be responsible for any payment outside the initial fee. Also when you changed vendors you required me to repay the 2nd vendor that $75 fee

The owner Ron is a joy to work with. Explains your AC problem on a level the homeowner can understand. Would hire REK Services anytime and Mr Ron did an excellent job describing our problem and the repair requirement to correct the AC issue. Would definitely recommend him to other owners.

I was very impressed with the process and will continue to use this service! I was notified ahead of time and the service technician was on time. The service time was amazing and he was in and out in without any delays.

Customer service was excellent! He even called us back and answered all my questions and started service. He went over different plans and what would be the best for us. He took his time and went over everything carefully. I would recommend your product to my friends!

Claim #**. Tech said A/C Coil was malfunction. CHW said that CHW is NOT covering it. Made an 15min talking appointment to Case manager. App time was 17th 9:45. She called me at 9:57, and hang up in 1min 48sec. All she was asking was that 'What's going on?' and hang up. What's CHW standing for? Want money back and NEVER recommend to anyone if CHW keeps this business model. Thinking about to be a loud speaker.

Mayer was great with signing me up today. He was flexible and communicated with me promptly through email, matched competitor discounts to get me an awesome rate and it was all set up in a meter of minutes. I reviewed several companies and found most of the reviews to show Choice as the #1 warranty company so it's good to get a great company with a great rate.

KEA service were sent by Choice to repair the dishwasher. Kim of KEA was professional and courteous. He analyzed the issue, unscrewed the dishwasher door and fixed the latch. Kim explained what was happening and showed how to prevent the problem. I am happy with Choice warranty services.

I am giving the benefit of doubt because the repair is not yet done so I hope will be done well and quickly it was in the past. Nice people, on time. Hope for the best. Getting thru on the fone to CHW takes some time but have been responsive to me overall.

The repairman first assessed the problem, determined how to fix it, then set about doing so. It was not uncomplicated because another "expert" from another an earlier company had wired it incorrectly. I was very pleased with how the problem was resolved so quickly and efficiently.

On 05/13/2022 my plumbing system started to backup to my horror it was after 5 PM when I called Choice. They found a plumber who could be at my home the next morning. The plumber came early he was very patient and knowledgeable with a wonderful personality and attitude. He didn’t give up when a challenge arose he met it head on. Thank you DVC plumbing.

Our washing machine decided to die on us and I was very happy to have Choice Home Warranty to call for assistance. The handling of the set-up and the technician arriving were great. The tech was very professional and extremely helpful. We received notification that our washer needed to be replaced instead of repair, so we agreed with the diagnosis and started the "Replacement Process". We live 15 miles outside of any town that has a washeteria so needless to say gathering all the clothes up and taking them to get cleaned is a huge inconvenience and with my wife and I being teachers, we have limited time to do such a thing. When we were told we'd be getting an e-card for purchasing a new machine we thought it would be a quick process and we'd be on our way. We started the "Replacement Process" on May 7, it is 10 days later and we still haven't received the e-card.

Very knowledgeable about what's going on with my kitchen sink. A collapsed pipe in the slap! Able to calm customer rolling on the floor, crying about the cost of going thru the slab to repair the blockage. These are good people, 5 star all the way.

Technician was personable and knew exactly what he was doing. He had my washing machine repair in less than 20 minutes. Yes I would recommend choice warranty to friends and family. Appointment was quick and easy within 24 hours of entering information on the Internet for service call!

Robert arrived promptly, diagnosed the problem, ordered the part, and scheduled a return for installation. He was extremely professional and personable! We are confident he will be able to remedy the error code and our refrigerator will be fully functional.

Dan was great, as soon as parts come in will finish the job. He was on time and very knowledgeable on the job he was doing, thanks Dan. I was so glad that I purchased CHW, you never know when something will fail.

The electrician that came to my house was very knowledgeable. He was very professional and courteous throughout performing his job. The tech that came to fix my microwave fix the issues as well in a timely manner. I will definitely recommend both techs to anyone.

First time using this services. Very satisfied with fast service and decision but they did not give me enough to replace my dishwasher. 246 minus the 65 dollar service fee doesn't leave me enough to get anything. Please reconsider. I have recommended 2 people to your plan and I'm paid up for three and one half years. Thank you. Ms **.

Yes, I talk to you people today and you got the wrong house. You are supposed to do the house on ** and not at **. Please get it right and show the math very clearly!!! I am closing down the bank of JP **.

Easy to make a claim. Claims handled quickly. Service personnel friendly and knowledgeable. Fixed problem when they said they would. Recommend business to others. Friends have asked about service and I have nothing but good things to tell them. Thank you for helping when we need you.

I was not told about the $85 fee for each warranty claim. Being told when I signed up would have changed this review. One customer service person who answered my phone call was just plain rude. All of this could have been avoided if Choice monitored and actually reviewed the phone calls.

Joseph called ahead of time to see if appt time was convenient and I told him that it was. He arrived on time after calling me first to tell me how far away he was and the time he'd be arriving. Upon arrival, he introduced himself and asked where the water heater was and what problem I was having. I showed him where it was located in my garage and explained that it was leaking water. He took pictures and asked a few more questions then said he would write up his report to send to Choice Home Warranty. I guess after about 45 mins he came to tell me the report was finished and what to expect. I received an email from CHW approving the repair and he later called to set up a time to repair it. He did everything he said he would, cleaned up and checked to make sure everything worked properly. I appreciate his professionalism and honesty and would recommend him to friends and family.

The salesman was very professional and provided the necessary information to answer all my questions. He reported the services that were covered under the contract. In addition, he was able to explain the process for repairs or replacement as well as the cost.

I don't think it's right that because the contractor couldn't fix the problem that I should have to pay another $65.00 for another company to come out to fix the problem. I hope he can fix it or I could be $65.00 dollars to death. Thank you for listening to a senior on a fixed income chuck.

At this point I'm not satisfied. I just bought the policy about an hour ago. I received an email with the policy number. There is a link to view or print the policy and another one download an electronic copy. Neither one works. I would like to have a copy of the policy. I have called 800-814-4206 and have been placed on hold for a long period. Is there another number for customer service or a sales number that I could speak to someone so I can get a copy of my new policy?

The Plumbing Company that was sent was very professional, knowledgeable and worked very quickly to assess and repair the issue. Once repaired the area was cleaned and the technician took pictures of the before and after repair and the ceiling that was ruined by the leak and reported it back to Choice. Very efficient and took care to keep my carpet and floors clean with shoe covers. Although I do not wish to have another issue, I'd be happy to have them come by again to fix any plumbing issue.

Choice Home Warranty did a great job. Their technician Nero, was very professional and thorough, when he completed the job, he left his number and told me if I had any issues to call him directly. I appreciated his professionalism.

Very happy with refrigerator repair today. Emailed Choice Home Warranty Sunday and Monday WEMO Appliance serv. Set up appointment and arrived at my home for the repair. Service was exceptional. The technician was very thorough and Knowledgeable. Went and got the new part. Came back and installed it. Happy to say it running and I am a happy customer. Thanks to WEMO Appliance and Choice Warranty.

I never give a 5 star, doesn't leave room for improvement, even though he does deserve a 5 star. Very professional, listened to my needs. Explained the plan to me, and about the 30 days waiting period. Would def recommend.

I purchased a home warranty from Choice Home Warranty almost 3 years ago. Last Saturday I called them to claim when my garage door broke down. The agent told me that they are not covering those issues, they only cover the garage door remotes. You can buy it from Amazon for less than 20$. I thought they are great because they advertise and put in the contract that if an item can be fixed they will fix it or can't be repaired, they will replace it. NOT TRUE! You read the fine print in the contract, and it is misleading. They are just liars. There are many other trustable companies. Don't waste your time and money. Definitely, I do not recommend this terrible insurance company.

The person that answered the phone was cold and very unassuming. They appeared to be in a hurry just to make a sale and not provide any accurate information. My questions were dismissed and I was told I would get the information in an email. If this is how you treat people after they buy their product Oh, I am concerned about the warranty that I have purchased.

I waited for four days before I decided to try to find my own AC technician. A sudden heat spell hit and the HVAC companies were inundated with calls. When I found a company, they came out three days later. Submitted the information for reimbursement, and that process was cumbersome, but the repairs were made within a couple of hours. Now, I will be waiting on reimbursement. I checked on the status and it said it has been approved, but we never received a text message with the authorization.

Abe is a very good salesperson. He is right to the point and knows his stuff. He knows all of the objectives and knows how to use them. He got me to say yes quite easy. Good for him. He needs a raise.

Upon calling to start a new warranty plan, had a very positive experience with Sam, the person who answered the call. He was friendly and knowledgeable and I feel he did his best to get me the best cost possible.

Fast response to our claim. Even though we had to pay some costs, in addition to the $60 technician fee, the additional cost of $150 for a brand new water heater was a lot better than having to pay full price for everything.

I had to state that the garage door opener was not working in order for the person on the phone would accept my description. I did not know that I would receive an email with the service appointment details. OK experience.

Technician showed up when expected and performed job satisfactorily. Opened up drywall to determine cause of leak. Cleaned up when finished and took all remaining parts. Only downside was I had to open a new ticket to get someone to repair drywall.

I fixed the dryer myself so I need to cancel appointment. Thank you so much for such a quick response. I will call again if I need your service. Nice to know there is a company out there that takes care of their customers.

I have problems with the online Service order request. However, I called and got a wonderful representative. He was great, I wish I knew his name so I could let you know. So many times now, service representatives are just know what they should be. I would rate him 10 if I could!

It was ok. My A/C was making noises and the technician just came out and said "It's old, it just makes noises". He didn't try to see if anything else was wrong. I also complained the air coming out was not as cold and he touched a pipe and said "it's cold". Then left.

Bought a home in Florida and at the same time bought a one year policy with Choice. A little over a month later the A/C started acting up and not cooling very well. Called Choice and they said no problem and they would send a technician to check it out and I would have to pay him $50 for the problem solving. The next day an old car pulls up and a guy gets out and says he was sent by Choice to check the ac unit. He looked like a homeless guy off of the street. From the front of the house he looked towards the ac unit and said he was sure it was too old to fix and would need to be changed. He then said the cost would be a little over $5ooo for a 2 ton ac unit and that I had to pay him the $50 inspection fee before he would look at it. Then he walked up to the unit and looked and said it could not be fixed and he would send a report to Choice.

I am totally frustrated. I was approved for replacement. Now I have to wait 30 days for an e-card replacement. I can understand a washer or dryer but a refrigerator. It is expensive to eat out and feed my family. An e-card is sent by email. The service here just doesn't support basic necessity of life. After, this I would rather pay more from a different provider than to continue with this inconvenience that Choice provides. Fed up.

I was very happy with the response time for getting a repairman to my home but was disappointed that the technician had to ask for approval to make the needed repair and that response was over 12 hrs coming. The repair was made and so far the A/C is working fine.

My combo washer dryer stop spinning. Prior it would take you guys a week to ten day to get someone out then hopefully get it repaired but a major upgrade has happen. Three days, on time and working great. Monty (technician) was courteous and prompt. Explained the problem and the solution and within a reasonable amount of time had it running. Would give more than five stars.

AC is still icing up. I placed to recall requests but have not received an answer. The tech said he found a leak and repaired it. But the unit is still icing up and won’t go under 76 without icing up. Need recall ASAP.

Kitchen drain slow drain as well as the washing machine. Two days after call, service man showed up and did an excellent job. I would recommend the service to anyone that has a home and my friends. Thanks for the great service.

The technician was very friendly and smiley. He kept us posted with his schedule. He was very knowledgeable. I would definitely recommend this technician for a refrigerator service to friends and family. The Choice Warranty is a good option to choose.

I've been waiting for a response about an approval for my dryer repair. I'm not happy with a company that doesn't use certified repair people on jobs. I know we won't be renewing our contract for next year. Since starting with this company, I've not had a good experience.

I have had three separate claims. Not once was anyone nice to me on the phone. Read the fine print. I did and thought it would be ok, but they twist it. I pay the service fee and the technician comes out. This is the best part of their service because it is fast. Then the technician tells me what is wrong, and in our case all three appliances need replacement. Fine. Then they offer me Lowe's gift cards for about 2/3 the price of what I can get anything at Lowe's for, even the base model that doesn't have the same features.

Jose of All Florida Cooling and Heating, was courteous, patient and detailed, explaining the problem with my ac unit as to why it was not working properly; and sharing what he was doing to correct it every step of the way. I would highly recommend him to anyone. He also made sure to clean up after he finished.

Responded and scheduled my claim immediately the next day. The company they scheduled us with to fix my plumbing issue was so nice and easy to work with! We had to reschedule because nobody will be home and the plumber was understanding and was able to reschedule the appointment on our preferred date and time.

Everything that breaks is generally from wear and tear. You never know when that item may break. They refused to pay for my broken pool because of normal wear and tear. Makes no sense to me. I’m canceling your company and sticking with American home shield that’s never denied me any claims even though they're more expensive. At least they fix my stuff.

The technician from Herdez Repair did an excellent job. He called ahead to make sure we were expecting him, he called to let us know he was on the way. He was extremely professional and knowledgeable and kind. He continued to try different parts until he was able to be successful at repairing the refrigerator.

The electrician was professional and knowledgeable as well as calling ahead for his arrival time which is important in people's schedules these days. He figured out the problem quickly and was fixed quickly and with no follow appointment for anything else.

Excellent discussion... Very knowledgeable and helpful. The above covers it all. The spokesperson I talked to was especially polite and patient and explained away all my questions. He kept explaining these questions until he Is sure I understood. I believe he will remain available to be reached by me should any problems arise.

The technician was experienced and fixed my problem promptly. Response time from the time I reported the problem and fixing was quick within one day frame. Most important there was No additional cost. Thank you for the Smart Air Conditioning and Heating company.

Choice Home Warranty is the best home warranty in the world. I have been a customer for the last eight years. Their prices are very affordable and their response rate is remarkable. Yesterday morning, my light switch went out in my bathroom. I logged into Choice Home Account and filled out a request for a service technician. The service person contacted me within 90 minutes to schedule a visit to my house. Choice Home Warranty is a brand name.

This was my first time contacting Choice for home repairs. The website was easy to use. I received an appointment promptly. The technicians sent were excellent. The repair of my garbage disposal was completed quickly. I was very pleased with service both by Choice and the local repair company.

Wallace did an amazing job assessing my AC's major issues. He kept me informed each step of the way which I very much appreciate. Great work Wallace! I would definitely and most whole heartedly welcome and recommend Wallace for any HVAC issues. With the onset of unordinarily hot humid weather in Madison, Wallace informed me he has been very busy. I admire his endurance and work ethic.

I have requested that my policy be cancelled. Policy was a Total Plan to cover air conditioning but the part needed wasn't covered. Every time I have requested service the tech sent has to come several times and with the washer it still doesn't work right. No more then I have request help I could have paid to have fixed except fit the air conditioner and you all have refused to fix. CANCEL THE POLICY ASAP.

Aussie Pool Services arrived on time. Very helpful, although since he could not see the leak he did not do anything other than look things over and tell me what to watch for. He said he would come back if I saw the leak again. It started leaking the next day when the pool pump came one. He came back on the 12th (I think). Chlorinator was visibly leaking. He replaced a ring and/or sealed the chlorinator. I explained to him that it should be covered under the warranty but the charge was $50 which I paid.

Making the claim was easy and painless, now the contractor took way too long to respond. 5 days with no refrigerated with a 18 month baby not cool! But it all worked out in the end, the respond time needs to be a little quicker.

UPDATED 05/17/2022: On Tuesday May 10, I put an online request for service on my refrigerator because I had no freezer. On Monday May 16, 2022 a serviceman finally arrived. That is almost a week. I Iost a lot of food, sour milk, unfrozen ice, etc. Why did it take so long to come and look at this refrigerator witch is a very important appliance in the kitchen?? Also, last year CHW replaced a dishwasher. They gave $254.00.You cannot buy a d/w for less than $300. Also dissatisfied.

Technician came within one day of request for repair. He was thorough and unblocked the water line on my refrigerator. He called ahead of time to make sure I was home which was great. He wore a mask to protect against covid. He was nice and friendly.

First assigned Garage door company (Winston Door) never showed up, never called, nothing. After many phone calls and hours with CHW was assigned another company (Overhead Doors). That part of this ordeal went smoothly somewhat up until CHW opted to DENY claim for really unknown reason??? Door tech was puzzled but not surprised. He said insurance companies like CHW are notorious for denying claims. ‘That’s their MO’. So instead of paying the $65, I paid the full amount of $755. I submitted a rebuttal to their denial but we all pretty much know how that’s going to end.

Prompt response addressing my issue. Service tech was very professional and promptly addressed my issue. I highly recommend the tech & his company. My garbage disposal was replaced the same day as the tech came to look at the issue I was having with the disposal.

Coming as a recommendation from my company, Vanguard, I decided to look into this home warranty. It was ok but not too happy with the service in current company. Jamal, answering my questions, helped me decide to move to Choice. Thank you. Jamal, the person who called me, was genuinely interested, knew the service well and was very helpful. Answered all my questions and I felt comfortable enough to sign up. Thank you.

This was the first time I used my Choice Warranty membership. I was concerned that it would be a lengthy and confusing process but it turned out to be extremely easy and took very little time. I was connected to the scheduling department right away and given a convenient time for the technician to come to fix my leaking dishwasher. I must say, it was a very pleasant experience.

After the company failed to show up for 2 appointments. Choice sent Mericle Mechanical LLC. They called to let me know they were on the way and what time they would arrive. Great personnel. Fixed the problem and told me what was wrong. Gave me credit for not running the air conditioner. Would prefer to use this company all the time. Would not want the first com that started with a P.

The Gates Heating and Air company came on Saturday afternoon and found the problem quickly. It was 2 pounds low on Freon. He added the Freon and cleaned the unit. He was very nice. I contracted with the company to clean the unit twice a year.

The technician arrived and very carefully found two things that were wrong with our dishwasher, some holes in the swing arms and some dimples in the gasket. He had to order the gasket and said he would make a return visit as soon as he gets the gasket. He said that would probably take several days.

The tech were very very nice and did a wonderful job in a short amount of time. I hope that Choice Warranty will send the same company (San Antonio Plumbing) back if I every need any type of plumbing work done again.

I have had several claim requests and they are always handled quickly with quality contractors. The AC, pool, and plumbing contractors were all great. We are happy to have a service agreement with Choice Home Warranty and recommend others to consider them for their home warranty needs.

In Texas AC is important, I had to stay away from my house for 3 nights until AC guy came. It would have been nice to try more providers to find one sooner. The AC company was great but I would have liked faster service from my home warranty service company.

We have not gotten any information as to WHEN the a/c might be replaced.. still waiting to hear from Aaron's Heating and Cooling if it has been approved by Choice Hone Warranty... 99° here tomorrow and Monday!!! What is the delay? No word from anyone yet!!! We are not happy with this warranty so far...

Repair my AC/Hea unit and Fridge and Stove. My services were completed and the Technicians were very professional and courteous and briefed me on what the issue was. They explained the work they perform to prepare the issue and the warranty requirements if applicable.

Gaddy Heating & Air absolutely did a fantastic job getting my cooling system working again. The technician was very courtesy and professional. I highly recommend this company. I made the service call on Thursday and they responded within 24 hours. WOW. Five stars service.

I have never had a problem. I love the service and they come when you need them. I have received very good service from the people who work for them. They come soon as you call them that can get someone out.

The repair guy was great. Blaze Appliance thumbs up. Second time on same dryer. Different problem. Did great both times. I appreciate him calling 20 minutes before he was to arrive which gave me time to get there. He was done with a the repair before I could get there and offered helpful advice.

Corey was very professional, knowledgeable of his craft, attention-to-details to execute troubleshooting methods to identify the key issue. He explained each troubleshooting step every time until he located the issue. Highly recommend him and his company for future repairs and troubleshooting courses of action.

We loved the experience with our service call tech from Harrison. But now your company would not approve the claim because you say it's not from normal wear. How would we warp the plastic that keeps air out of the door. We are appealing your decision. So as of right now, we wouldn't give your company one star. What is the purpose of buying your warranty if you find reasons to not repair the appliances. I would not recommend your company to anyone. We feel we are taken advantage of, and will report to BBC about this if it isn't taken care immediately. Also we haven't never made a claim to you on anything.

I came from another warranty company to try Choice. I went with the top tier. Well after being with you for 6 months, I filed a claim because my refrigerator/freezer just stopping working, the light was on, but no cooling in the refrigerator, everything in the freezer part started melting all over the place. I filed a claim on May 7th, to get it repaired. Harrison Appli. came out on Wed., send in a report what all was wrong, this unit is quite old, but it ran very well, and we keep up the maintenance on it.