Choice Home Warranty Reviews

I've had y'all for years. A couple of years ago, I sent several messages to cancel, as my wife got really sick and is now on disability, so I wanted to cancel. I sent at least 5 messages and no one ever responded. When we had you, your service was great. We are now able to start again. I signed back up and have a new policy number, but on the app it says my old policy number is past due.

Your company was rated the top choice, so that's what I went with. Unfortunately, I don't have some of the systems and appliances, but that's ok; I just wanted to make sure I got coverage on major things. I have no opinion as to what will happen if I ever need service. Fingers crossed!!

This company charged me $212.88 three days AFTER I canceled the service and would not refund the money, or stop the transaction. I had to get my bank involved to block the merchant and to fight to stop the transaction. This was earlier today. I have not gotten a resolution yet my advice DO NOT USE THEM!!!

My a/c went out in Las Vegas, in summer. Over 100 degrees every day. The service tech comes out and determined that the unit needs to be replaced. The policy states that the replacement will be done at no cost to me. That is crap. I had to pay Choice almost $700 for the "coils" and now the contractor $ 4,400 for the labor. This is just for replacement parts! Not a new unit. The warranty on new PARTS is 5 years. This may or may not be compatible with the heating element that is with the old system. As I manage 11 properties, I have an AC company that maintains and works on all the other properties. It would have been faster and less expensive to have just had my people replace the system. Now, I'm going to have some jinky pieced-together system. Great salespeople that they promise one thing and deliver nothing.

We had a great fast response and quick next-day service repair for our AC. Highly recommend Choice Warranty to friends and family! I was able to submit a service request quickly online with no issues. The service tech contacted me personally to inform me he was 10 minutes away and was very informative and quick when he arrived.

Since recommended to CHW, I was looking at rates for our home. I've been inundated with calls, emails, & texts about GREAT rates, discounts, etc. Every time I receive an email or text, there are more discounts; I received one for a $105.75 credit (from the CEO of CHW, doubtful). I did wind up purchasing a year policy, but after reviewing & still receiving calls/texts, I am concerned about pricing and may cancel my policy.

Carlos was very helpful. I feel so much better knowing that if something goes wrong, it will be fixed. Wish I had of done this a long time ago, as we have had to replace several appliances throughout the years, and it would of saved us a lot of money.

The person was polite. And it was evident that he knew what he was doing. Rating in this case highly efficient even with his estimated time. He left things as he found them. Not chatty but focused on locating the problem that I thought was coming directly from the ice maker. But he located the problem to be a major component going to the ice maker.

I just submitted my first claim with Choice Home Warranty and received the service from the company this morning. I was not only pleasantly surprised at the level of service I received, I look forward to having the same experience if I need to submit any additional claims. Also, the ease and simplicity of submitting a claim with Choice Home Warranty so far has been "stress free".

I have an above the stove microwave that’s mounted in the cabinet space. A technician from Sears came here and found out The electrical panel was fried. The replacement for this microwave cost $249. Choice Warranty said they would send me a check for $194 which does not cover the total cost of the replacement. Not only that but Choice Warranty does not cover the insulation of a new microwave. I find this unacceptable, plus I was told by Choice Warranty it would take at least 30 days before I receive the check in the mail.

IT WAS FANTASTIC! I was worried about my first claim because you never know how a company responds until you need them. It was easy, professional and dare I say, comforting, to know a warranty company has my back and fulfills its promise to do what is right when you need them. Thank you. Now I know I made the right 'CHOICE' in protecting my home.

The response was swift and accurate. I live in Florida and my Air Conditioner went out. The technician was sharp and extremely polite. It’s good to see young people so polite these days. Kudos to the service technician.

The technician was great. I was extremely satisfied with his assessment. I was not at all satisfied with the resolution by Choice. When you sign up with Choice, they tell you quote replace or repair quote I needed a replacement and they absolutely do not give me the value of replacing a washing machine. I think they are assessment was unfair and I would not recommend Choice to anybody. I would recommend the technician.

Luis was prompt, friendly, & knowledgeable. I explained the issue with our solar fans. He immediately understood & proceeded to evaluate the situation. Less than 20mins later, he let me know what he did and showed me video evidence that the situation was resolved. Luis also gave me a few other suggestions on what to look out for if I felt the issue was returning. I would strongly recommend Luis for your GC (&WR) needs. Thanks again Luis!!

The technician came in and he fixed the issue that I had and he told me what was the reason from the beginning. Technician was very polite and he went straight to the job as soon as he came in to my house.

Elevate Heating and Air LLC was punctual and polite. My air conditioner wasn't cooling as well as it should, they checked my system, found it was low on freon, checked for leaks and added more freon.

Technician was very professional, arrived on time, analyzed the problem with Air Conditioner, ordered parts to repair it. Came back to install replacement part on designated time. Checked Unit to make sure it was cooling properly before leaving.

I don't have anything but good things to say about Choice Home Warranty and I'd tell others to use them. I've had them for a few years and the reps have been good. They're a little bit cheaper than the other providers as well. My experience with my most recent claim was to my liking. The contractor did what they came out to do, and they were friendly and professional. The only thing is my payment is supposed to come out of my check on the 1st but it hadn't come out. But I talked to somebody and he said it was okay.

The technician was great. I just didn't like the reason why Choice denied my claim, saying it was due to abuse and not the fact that the microwave was old and the door needed to be replaced, but all the parts to fix it were discontinued and therefore should have it replaced.

Can't believe you sent a technician 50 miles with just a tool bag. No van or service truck with any parts which means another trip down here and another week without fixing the problem you sent the technician to begin with. I'm sure you can't carry hundreds of parts for appliances but you should carry some of the most frequently repairs.

The rep. I spoke to over the phone listened to my concern, answered all my questions I had and visa versa. She set up a plumbing company to call me and that should be in the next 24 to 48 hours to set an appointment to come down to fix my plumping stoppage and fix the system.

I called because my Air Conditioner drain quit draining, so the air conditioner stopped running. The policy states 24-48 hour response for a repair. My wife wouldn't wait got a local company. Inside 24 hr window no rebates.. It’s 100 degrees out but was suppose to wait.

We called Choice and it was very easy to file a claim. Repair company called within the same day and made appointment for two days later. Manual arrived as scheduled. Very pleasant and went to work. He was very swift with repair. Washer was working as new.

It was so quick and easy from start to finish! Easy process to start the claim. Great communication about assigning the repairs. Repair completed quickly and thoroughly and just like that it was done. It’s how home warranty should be but rarely is. I’m so thankful for Choice.

All I can say is BRAVO to your team. I have been a Long long time customer and have seen Choice improve over the years. My recent interactions with your system and the techs you have assigned have been amazing. I do have American Home Shield for one of my properties and I can confidently say that Choice has surpassed them in every department. I will be adding that property to choice very soon. Good job to the entire team! - You are doing a great job.. Not sure if the management has changed but keep doing what you are doing.

Rob Repairs and Construction was very knowledgeable and thorough. He even fixed some loose boards that had nothing to do with the job. Highly recommend this contractor for electrical and general contracting jobs.

Troy was so helpful to make sure I understood everything about Choice. I’ve never had a home warranty policy, so this just what I needed to make my decision. The 6 year policy for Seniors is perfect for us. Thanks

The claim process is easy. However, trying to get a technician to accept a claim is hard. We needed HVAC and it took 4 business days for a company to accept the job. That's a long time to go w/o AC. However, the company, CP Preservation was great. They repaired the issue. While there, they also ended up accepting the claim for the water heater leak. Replacement was approved by CHW and incidental costs were paid by the owner. As a property manager admin who needs to ensure approval of work, the acceptance link was troublesome. It automatically accepted for approval and the verbiage is not noted that way. It would be nice to see an estimate and letter as indicated to view, than it to accept as soon as you click.

The Technician did a great job in assisting with my washer although I later noticed some leaks but he sacrificed his time to return to see if it can be fixed. That's very rare with most technicians. I got a recall from Choice Warranty and hope he is the same person to fix it. He is patient and committed to his job.

Our technician was great; however he could not do any work because Choice Home Warranty would not approve it. That has been my experience with them when the amount is over &100. Of course I pay the first $100. It is so frustrating when dealing with Choice Home Warranty. I would not recommend them to anyone.

The repairman was on time. He was personable but wasted no time getting to work. He replaced a part and left. He was older and had an air of competence. I couldn't have asked for more. Thank you.

Our appointment was between 11-3pm but the tech showed up around 5pm. We understand that work orders require longer times than expected so no big deal. Our tech immediately went to work. Nothing but great customer service. He explained to me what the problems might be and went through many troubleshooting. He even help me disposed of a rodent the exterminator didn’t find. Overall, great experience.

I spoke with Amanda today, and she was informative and knowledgeable about the company services. I like the comprehensive services that are available, and I believe I chose well for my home and my family. I was pleased to be offered a senior discount and I look forward to working with Choice in the future.

Danielle ** has patiently listened to my concerns and is being extremely helpful as she assimilates and considers the options available. She has made reasonable decisions to help move this case forward.

Had a issue with washer. Got online. They gave me three time choices for technician to work on. Technician came on set time and checked. Informed me the issue clearly. Email came with issue and they handled very well. Great job

Issue, refrigerator not defrosting. After waiting 3 days for a technician to be assigned, I decided to take a look for myself. There were 2 possible solutions. One, the defrost heater had failed and two, it was not properly connected when the compressor and evaporator coil was replaced by your technician several months ago. It was simple enough to check and what I found was that the technician only connected 1 of the 2 wires needed to power the defrost heater. So I plugged in the second wire and put the cover back on. I wasn't going to pay a $75 service fee when the problem was caused by a previous repair you had done.

The gentlemen came on an emergency basis and fixed everything very quickly on Saturday and if I understand it correctly he was the emergency technician and he was quick and fast! My oxygen and AC came on shortly and I was internally grateful and I thanked him profusely as I was struggling to breathe!

Choice Home Warranty has been great for us over the past couple of years. Every issue we've had either with plumbing, the AC units or the heaters have been fixed in a timely manner to our satisfaction.

My husband Gregory was very satisfied with the service. The tech customer service were efficient and professional. He knew exactly what he was doing, very satisfied with the work that the tech provided.

I have been with Choice Home Warranty for 4 years. In that time I have needed a couple washing machine, AC unit, dishwasher, plumbing and an electrical repair(s). 80% of the time a technician is assigned within 24 hours. However, if there is an emergency repair, for example, the water heater blows up. This is not the policy to have. Over 24 hours to assign and then the first available appointment was 3 days out. Ok so what is option number 2? First off to get option 2 you have to get past the bot, get the outside USA customer service rep to call you back, wait for email and then... Get your own tech, get a diagnosis, get an authorization (CHW will reimburse at their rate) and then your tech may return to complete the repair. If you do not follow the steps exactly they will refuse the claim.

Daniel was very professional. He explained what the problem was and fixed it. He contacted me when he was on his way and gave me an estimated time of when he would be here. Communication was EXCELLENT. I can't say that for your other vendors!!!

Unfortunately, my experience with home warranty companies has been that many make it difficult to receive the coverage they advertise, and Choice Home Warranty has been no exception. Claims are often denied or delayed, and getting prompt service can be frustrating. Because Choice Home Warranty is based on the East Coast, it has sometimes taken a couple of days to dispatch a technician, even for urgent issues.

Great first experience with our warranty. Lots of updates via email on the progress of scheduling a company. They arrived on time, and the serviceman was knowledgeable, and fixed our A/C unit in less than 30 minutes.

Technician knew what he was doing. Only criticism i have is piece i needed for refrigerator was in stock but he had to make appointment in 1 week. Wasn’t allowed to make it earlier. I called company and they said I had to wait a week. Try going a week in summer without a refrigerator.

Mr. ** was very professional. Knew the part had failed. Called Choice. They took about 30 minutes to approve my claim.. I thought they would be no problems but I have been reading reviews be careful.. They will deny your claim..

I’m very upset because I put in for two different claims. They held $75 for each one and only one got scheduled which was eight days after I put it in for a clogged toilet. The other one was for my pose and I’m still waiting for someone to come and at least acknowledge it nothing.

I am facing my ninth day with no air conditioning in 100 degree heat and you want me to write you good review? I am currently unable to live in my home and I am staying with my son. Service tech that you sent had the needed replacement motor in stock and could have fixed my AC the same day. But, Choice wouldn’t pay for the OEM Carrier motor and forced him to order a universal replacement motor instead which takes 6 days to be ordered and arrive. But, you have my premium money!

The contractors communicate well, and some of them wanna help you, but some of them don't. I've had someone come in after an estimate from a Choice Home Warranty contractor, and they fixed it. It wasn't even the problem they said it was. They fixed it for a third of what they were gonna charge me. That's a big deal because if it's not covered under warranty and they tell you that it's something that it's really not, just because they're too busy, too lazy, or don't wanna get to the nitty-gritty of what it really is, then that’s bad business. It was for an electrical issue, and they took the time to go through every connection in my bathroom and find the one that had a problem and fix it.

I had a dead refrigerator. After a month of service call no-shows and lengthy rescheduling my problem was diagnosed. CHW opted to replace my fridge instead of repairing it. They offered me a very low price for a new one. After filing a claim with Better Business Bureau about them not complying with their contract, they offered me a reasonable amount to replace my fridge. I am waiting for delivery. I paid $600 out of pocket for one like I had before. Almost 2 months without a fridge. Picture it!

I recently filed a claim after my refrigerator stopped working and was told it couldn't be repaired, so it qualified for replacement under my warranty plan. This is where things went downhill. Choice Home Warranty issued me a reimbursement check for only $818. I did my research and found that comparable refrigerators — same dimensions, same features, same capacity are currently priced between $1,799 and $2,499. So the "replacement" amount they offered covers less than half of what it would actually cost to replace the appliance I lost. I am now expected to make up over a thousand dollars out of pocket, which completely defeats the purpose of having this coverage in the first place.

I’m a teacher and when I realized that I had numerous issues at my home that needed to be addressed before returning to the classroom in a couple of weeks…Choice promptly took care of all of them. I look forward to continuing my relationship with Choice and highly recommend their service.

Total Disappointment! When I spoke with Their Representative I shared that I lived in a Rural area of Kentucky and had concerns about finding vendors that were in their network anywhere near me. He Assured me that they could accommodate us even if it was through a Reimbursement Process. Our Well system developed a leak under the Pressure Vessel so I called them. They said there wasn't a Vendor in there network in a 100 mile radius so I needed to find one and go through the process. They said get an estimate/Invoice from the Vendor.

I doesn't know much about y'all company but, I am pleased to know the little part that was shared about y'all's company. I look forward to the services that are provided from the company and the lower monthly payments.

I've had my warranty for a while and simple things are rejected by Choice which I'm very unhappy with. I had a crack in my tub that the people said they could fix instead of replacing the whole tub and they denied the claim when I very seldomly even use them.

I would give them a negative if I could. I'm not a customer yet I receive at least 10 calls a day from them. I asked to be taken off the list only to get hung up on with their reps. I've reported them to several agencies yet they have not stopped the continuous calls every. They are scum!

I was hoping for better results dealing with my electrical claim, but the company was fair with their decision. My greatest learning in this case was not to bother with small issues, since you will end up paying for them. If using this service again, use it for real big issues.

Even though it was late and it was with my permission, the tech was professional and quick. It was wonderful that the tech had the part that was needed.

He was very professional and knowledgeable. He told me the problem and let me make a confident decision as to how to handle the issue. He respected my decision and continued with my decision. He replaced what needed to be fixed and cleaned up everything when he was finished.

Technician was polite and on time. He replaced the damaged garbage disposal quickly. My concern, however is with coordination between the technician and his home office. Example: I received text message from office informing me that technician would arrive between 3-5 PM. Technician called at 10:30 AM to say he would arrive at my home at 11:00. 11:00 AM was original time set but was later changed to 3-5! I had actually planned to leave home at 11:00.

Very pleased with the work performed by Aqua Go H2O. Marcos was very knowledgeable and explained the problem we have and what needs to be fixed. I would like this company and this technician to work with our future claims in regard to our pool/spa.

The appointment was scheduled the very next day. The tech showed up on time. The tech knew right away exactly what the problem was. Fixed the problem and was on his way in less than 30 minutes. The tech was courteous and professional.

Randolph was very polite. Reviewed my options and was very helpful. We talked about adding the swimming pool to my account. We discussed the senior option and the savings I could enjoy. I added the Senior option.

Simon was great, very candid and respectful. He had the tools needed for diagnosis in hand, found a quick response and were able to quote, get approval and fix my AC in the same day. It's not only about the outcome, is about how he got the results. I trust Simon to do more works at my place.

Working with Delords was effortless. I explained that I was in a meeting, so we communicated through text so that my meeting was not interrupted. I was notified when he arrived, I was notified what was found, I was notified when the work began and when the work ended and pictures were attached through it all. This was one of the best experiences I have had. A+++

First I spoke with a computer to file a claim. It was very impersonal, and I couldn't ask for all I needed. I asked to speak to a real person and was referred to customer service. The man was very impatient and frustrated with slowness in finding the info. he wanted from my computer. I felt rushed, as if he wanted to hurry and finish my phone call so he could get to another. Finally, he calmed down. His foreign accent and impatience was an impediment to problem resolution. Three issues: file a claim for AC repair; bills for, no way to contact Lifeguard Solutions, no contract online or contract number; an increase in my Choice bill without notification. Finally, he referred me to a resolution service for further help.

I was very pleased with the service I received. Anthony the technician was very professional and he explained what he needed to do to get our unit back up and working properly. Thanks for the great service.

Rich with Isom was the 5th tech to visit our A/C issue by. He’s the first one able to fix our issue and showed true concern about our situation. A couple of other techs were not even licensed to work our kind of building.

This process is so easy. Though I had a broken garbage disposal. Technician diagnosed as a plumbing issue. Put in an order for a plumber and within minutes one was assigned. Job completed yesterday. My only concern is that I was charged two service fees when the first guy said the second call should be covered by the first fee. Other than this the process was smooth.

Choice home warranty is very customer friendly, provides timely help, and provide my family with an excellent technician to help with my stove issues. The technician kept me informed of what the issues were and how he would repair the broken parts.

We have had several work orders that went well. This time a contractor was assigned only to find out it got canceled. We are very disappointed with this. They apparently have trouble getting contractors in our area.

Fast service. Plumber was sent out first. He discovered it was a problem with the AC unit. Choice sent out a technician from Sears the next day. He was able to diagnose and fix the problem immediately.

We do everything online and we submitted a claim to Choice on Saturday and they're coming on Wednesday. It was easy and effortless. I've been with Choice Home Warranty since 2020, and the contractors are polite, but some have better expertise than others. Some call beforehand to get an idea of what the problem is and come ready to fix it. Others just come out to look at the problem first, and then you have to wait another two or three days before they come back to do the repair. Once the work gets done, though, the service has been great. When people want to sign up with Choice, it's better to call than to do it online because you can get a better deal if you call.

I have had a problem that y'all took care of in one visit, whereas the home insurance provider I had previously kept fixing and fixing. When they decided it was time to maybe get me a new refrigerator they offered me only $200.00. That's why I fired them and found you guys. I can't say enough how much I appreciate y'all. Thank you so much.

A review of your company is the experience of your customers and how they were treated by your company. Based on your guidelines if a customer had a bad experience with you and they express it here you will discard their true remarks so the consumers will never know the truth of how you take customers for granted by collecting monthly payments but deny them service.

Troy ** answered all my questions and explained patiently all of my concerns. I feel confident that should I have any claims with CHW that they will go well. I especially like the personalized service of being able to deal with one representative.

Rated # one I decided to call. Knowledgeable staff gave me a quote and followed through, They saved me money compared to a company that I’ve had for the last 15 years rated number six and covered more.

This is only my second time utilizing the warranty services, we ask for air condition services, checking email July 14 found appointment scheduled for July 15 conflict in schedule, after going on website for correct number called. Left message, call Choice claim support. Placed on hold several times, left call back numbers, never receive a call. On the 15th, spoke with Kenneth. Stated the problem, he in turn left message for technician and sent text. Phillip, the technician, called. Apologized for the lack communication. We need time and date for service. Phillip promptly checked the air conditioner outside, then the breaker box, said he was not an electrician however it looks like the breaker. Okay, I called the claim support, completed the claim, submitted, need 85,00 which I paid prior too. The 85.00 had been returned.

Don't waste your money. Great for the little claims but if you need a replacement on your AC, furnace or large appliance forget! We been trying to get our AC fixed. 16 days in 90 degree heat. Still wouldn't approve our claim. We are Seniors counting on help with claims. Told us we needed second opinion. Did that! Out another $100. Still wouldn't approve it. Check out AZ! Lawsuits for the same thing. We went ahead and paid to get it fixed now so now they closed it because we did that. Offer me $59 back to shut up.

I would recommend Markhor HVAC. They were punctual and did an excellent job. They cleaned everything up and left no mess behind. I would highly recommend this contractor to anyone. I apologize for not having anything more to add.

I spoke with Marice in reference to a quote for service and he explained the process so clearly I wanted to sign up before having to make a second call. Thank you Marice. As I explained I have been researching several other home warranty comptines. Yours covers everything I was looking for.

Technician was great, once he got here. Issues are the time to initial planned service, no update on status of arrival of technician within the service window and two service cancellations prior to arrival of technician. With a leaking refrigerator service should be that day as it is a critical item and water can cause other damage (our floor was damaged). The service appointment was also cancelled twice with no notification. I had to call to find out status.

My AC went out in the middle of the heat wave, on July 4 weekend, and I was leaving for vacation the following Wednesday. CHW could not find someone to come out and offered a reimbursement if I found someone on my own. I opted to wait and asked that they find someone who could come the Monday I returned from vacation. Prestige Total Comfort responded to the call, fixed my AC in 10 minutes, and I have now signed up for them to be my HVAC company. Their service and honesty was refreshing. I dropped my former HVAC company as I have lost trust in them (and they no longer deal with CHW - wonder why?)

Frig repair took longer to repair than it should have due to one of two parts not being ordered initially. Repairman only realized this when returning. Repair then made. Whoever ordered parts for the repair should have realized two parts were needed instead of one. This took 3 trips by the repairman - should have been accomplished in two.

Your policy is not clear, for example, my refrigerator broke, and after a few attempts to fix it, it broke again. When I called, you charged me again for service; you said the warranty is for 30 days. I refer and have a few accounts with you. I do not think it is fair to have only 30 days warranty for something that you worked on it and has failed.

They have most of the time been very compliant with the things that I needed. Sometimes I find that I have had people sent out that do not understand what they are doing or how to do it. But for the better time of the usage of the program, it has been wonderful.

Technician showed up on time and performed diagnostic tests. He tested the thermostat, condenser and the compressor. He has scheduled a follow up visit for a circuit board replacement which has been found not working.

You owe me for several service fees charged to my credit card. Dishwasher not repaired. I paid additional for garage door. No one has contacted me about electrical receptacles. None of my emails have received any response. ** #** #**

I signed up with Choice Home Warranty in March. It was the cheapest. Everybody else was $150. Choice is through my job and I get a discount with my job as well. When I filed a claim, they sent Sears. However, Sears kept switching my day. They said they'd be there one day, then they'd switch it to a week or 2 weeks later. It's been real hot in Chicago so I wasn't happy about that. The response should be 24 hours, especially with emergency, like with health issues and flooded basements. I wound up going to somebody else to get the central air in my house fixed. They were great. They told me what was wrong with my air conditioner.

If you need to replace a major appliance they will find a way to instantly deny your claim. Company is only useful for minor repairs.

Technician was professional, thorough and explained the problem which was corrected in under an hour.

I am extremely frustrated with choice right now. And am starting to look for a more reliable company. We needed an electrician to check our kitchen outlets because we think we have a short in half of the kitchen. YOU cancelled the service call. My husband missed a day of work because of it. From what I’ve read in the contract, outlets are covered. All we got was an Email with no explanation except we could file a claim if we didn’t think it was warranted. Of which we did.

Not worth it. Every time I tried to use it I had to pay a service call fee just to get told that my warranty did not cover. A lot of hidden rules. It is best to pay out only when needed.

Technician was very polite and professional. Lonnie was very thorough and efficient. Did an excellent job repairing my toilet's mechanics inside the tanks. He also figured out why my water pressure in my kitchen sink was low which saved me a lot of money.

Air conditioning stopped working Friday night, place a service call Saturday morning and technician was able to fix my issue the same day. It was hot so we were very appreciative. Technician was very knowledgeable about the work. Answered all of my questions and concerns.

Claim on failed air conditioning unit went in on 7/11 am during heat wave of temps in upper 90’s… It is 7/19 with house now 87 degrees, 83 with fans on, still waiting on repair… My total to pay…is $4,000 (apparently heat pump not covered) already with no date for repair!!!

My technician was very honest about what the issue was. He didn’t try and make the job bigger than what it was to get more money. He completed the task quickly and professionally and now our air is back working properly. We are beyond grateful. Thank you! ❤️❤️

I'm told that they are not very good; they're very slow and repair take long time, up to 4 weeks they're repairs. I would not recommend them to anyone.

The tech was great. He came 5 days before scheduled, which was wonderful since our air was out and the heat index was over 100 degrees. However CHOICE customer service was terrible. The vendor scheduled me a week out in that heat. I called and asked if they could try to get me another vendor and they said the only was was to cancel that vendor to look for another. That was ridiculous since that could be even longer. They offered me to call my own vendor and pay the difference. I donh't pay premiums to pay an unknown amount. So Vendor was great and cared about my problem, CHOICE was a BIG 0.

We have had Choice home Ultimate Warranties on all of our rental homes in Memphis and Nashville Tennessee for over a decade, and have concluded that they are somewhat of a bother to our tenants to wait several days on repairs, but they do save us time and money and allow us to rent our homes below market which the tenants appreciate.

Extremely disappointing experience! When it’s 95, you need your A/C fixed, you need it fixed now!! Choice had poor communication with and the mechanical contractor and the customer. Choice had the repair held up because the contractor couldn’t fix it until Choice approved the repair costs. If I hadn’t made minimally 10 plus calls to expedite and coordinate; we still would be without A/C. The worst part of the experience is that Choice denied paying 90% of the repair. I have home warranty insurance because I have some older appliances/systems, etc. They denied payment because they said my air conditioner “didn’t have normal wear and tear”.

The plumber service tech was prompt, professional, and kept us posted on his exact arrival time, so we were free to do errands until he arrived. He quickly determined the problems with the valve and regulator, replaced the items and the toilet flow resumed to normal! He kindly understood we were not comfortable with two men entering the home as a senior relative is recovering health-wise and we are trying to minimize major activity in the home that could negatively affect her health progress. Pleased with the quick plumbing resolution!

This was a very nice & capable guy to get the job done. I wish they’d all be as nice as Pierce **. He took under pinning off 2 times & went under the house twice. Was very perfectionist. Had all the right tools with him & he didn’t leave a mess behind.

Choice Home Warranty is a very good company and I love them. They take care of me very well. I file a claim and their contractor comes on the second day, not even. They send me message when they're on their way and let me know when they're 15, 20 minutes out. I'm really happy with this company. I used to have another home warranty provider, and I would be on hold for hours until somebody answers the phone. But with Choice Home Warranty, they answer my call right away.

I have been waiting for a the Plumber Choice assigned to fix my plumbing problem for 8 months. I have called choice many time to assign the claim to another Plumber and they said I have to pay again for a new claim. How is it that you have to pay again for a job that was never done. They do not care about their customers and the sad thing is I have been a choice customer for 12 years. No customer service as all.

We had an air conditioning problem and the company sent to help was punctual, knowledgeable, and best of all didn't try to overcharge us! The customer service line to submit the claim was helpful and friendly.

Updated on 07/26/2026: Not giving any additional stars... In fact I wish I could take away half a star. Technically they have "resolved" my issue by refunding me my full contract price and service charge. They did so through monotoned, policy quoting jargon, couldn't careless method... A cold call from someone who tried to get me to accept a lesser amount and then a structured legal letter to BBB.org citing, quoting and highlighting policy before saying "but we are aiming to...".

Service technician communicated effectively and showed up on time and was diligent in his efforts to ascertain the problem and repair it. Very personable. It turns out the problem was not the leaking drain, but instead the washing machine itself was leaking.

Had to wait a few days to get my air condition fixed but I know in these hot times the technicians are swamped with work. He came on the date designated and in no time our A/c was up and running. Giving thanks to HUE Reliable Services.

My Air conditioner broke on Thursday evening. I called Choice and on Friday morning the man showed up. He was extremely friendly. Courteous and had my air conditioner fixed Friday morning. This claim couldn’t have gone any smoother or faster. Thank you Choice.

Thank you, Steve arrived shortly and performed diagnostics on the split system. Steve quickly found the problem on the furnace and the system is operating wonderfully. Steve's technical expertise and knowledge is outstanding. Steve advised us to monitor our HVAC unit and call if any new issues.

I am very pleased with the speed by which Choice responded to our late-afternoon claim about our non-functioning air conditioner. Bill, who has 20 years experience, came by first thing the following morning and resolved our issue. Thank you!

I was a little startled to receive the phone call, because I was still on the website at the time. The person on the other end was Syed **. He was very professional, very informative, clear spoken, and I believe he covered everything that I needed to know about the policy and other incentives.

We had a horrible leak in the house on a Friday night. There is no after hours number to reach out to. In addition to this, we filed the claim and were told a vendor was still trying to be located on Monday. This was an urgent request. We then cancel the call. And two days later a vendor sent a text. He was on his way.

I have been waiting for three weeks to get my refrigerator repaired. It is 21 years old and they will not consider replacing it but they will authorize a new fan motor for an extra $45. I called customer service to ask what the extra $45 was for. I still do not understand it but I was told it was something to do with modification concerning the wiring(?). They are not in contact with the repair team. I have had to forward emails from Choice to the techs so they knew what was going on. This is my first experience with Choice and it will most likely be my last. I am not happy with my Choice!

The technician was on time, friendly and professional. He explain what was wrong with the oven. He also told me what he was going to do in order to fix the problem. He showed me if happened again what I can do. I appreciated his help. He was clean and very respectful.

I am very satisfied with the technician Mike that came and repaired my dishwasher. He called to inform me he was en route to my home. He arrived on time and explained why the appliance stop working. Mike was indeed an experienced technician and didn't hesitate to explain the process of what needed to be done. He was courteous and kind.

Choice is the best home warranty I experienced. Top notch techs and they fixed my fridge to perfection! They actually sent out a text from LG company that knows the products. Very impressed! I have tried other home warranty insurance plans and Choice beat them all!!

I gave the rating I did because it was taking far too long for service. I do understand that it is hard to get a repair service for an AC unit in Georgia on one of the hottest days. However for elderly and the ill, should have priority. Because we cannot take the heat like the young and healthy. Also if the outside unit has to be replaced then the inside unit should be part of the AC unit and I shouldn't have had to pay for it. Because you can't have one without the other.

Each time I called with my questions I spoke to a kind individual and if they didn’t know the answer they found the answer. I appreciate the one appliance vendor, Aleks Appliance. They had excellent communication and arrived on time. He did a thorough diagnostic and had great advice. Thank you!

I had an excellent experience with my technician. After being assigned my work order, he went above and beyond to accommodate me with next-day service, which I truly appreciated. He quickly diagnosed and repaired the issue with my oven light that would not turn off. He was professional, knowledgeable, courteous, and took the time to make sure everything was working properly before he left. I highly recommend him and greatly appreciate his prompt response and outstanding customer service.

Did not fix anything. Nice person, but could not figure out what was wrong. Machine sits there—pulled apart, but nothing done. Says “maybe Monday”. Not satisfactory at all. I just think he is guessing and trying different ways but really is floundering. Tried new “motherboard” but nothing. Difficult to understand because of ** accent and my hearing loss. Has left me frustrated and not pleased that days later—no progress.

The technician was extremely courteous, knowledgeable and advised me of his next step which is to submit what he diagnosed was wrong with the refrigerator. He told me someone would be getting back to me shortly. I paid $100 cash to the technician and I believe his name was Brandon. Now I am basically waiting.

The customer service is excellent. The representative take time to listen to customers, complaints and concerns and provide positive information regarding submitting their claim. They'll inform the customer of the next step in their claim process.

Greg, Greg. Thank you so much for taking the time to fix our plumbing leak. We really appreciate your kindness, willingness to help, and the care you put into it. You’re a true blessing, and we’re so grateful for you. Thank you Craig and Cindy **.

They always denied the claim or never approved it. For us, they denied claim for our refrigerator, plumbing system, and even heating system. I do not recommend going for their warranty cause we are wasting money and time on each claim on top of buying their warranty.

CHW does an outstanding job providing quick service and solutions for home issues and at an affordable price. I am a new member but not new to home warranty companies. CHW has been the best service in my opinion.

I don’t remember the representative's name but she was amazing. She took her time and explained everything to me about my coverage, why I was getting so much and not more and not less. She was extremely helpful. She was a very pleasant person to speak to.

I've been with Choice for about eight and a half years and my experience with them has been a mixed bag. Choice found a way not to pay for some things that I was led to believe were covered by my policy. I filed a claim about something, and it got fixed. I didn't use the people that Choice was using or recommended. They weren’t gonna pay for it. They just said that it wasn’t covered under the warranty. So, I called my pool guy and he did the repair.

Technician arrived early and had the AC fixed within 30 minutes. I filed the claim on Friday morning and unit was back up and running within 3 days (not counting weekends). Technician was knowledgeable and great personality skills. He recommended and showed me what I can do to help it run smoothly. Very impressed!

This will be the first time I’ll make a negative review to a company. I was convinced by a phone inquiry to have my 2 houses under Choice Home warranty & I wasn’t very aware that the whole year’s premium will be deducted from my account immediately. I was used to a monthly premium payment. Anyway, I had 30 days waiting period & on the day the warranty started I made a claim for an AC failure. The company was very skeptical why I filed a claim on the day it was effective. Arizona is extremely hot during last June & how can I wait for 30 days without AC? That was a legitimate claim & talked to 4 Case Managers but I was repeatedly denied for other reasons.

I am very upset. First, it took over a week for a service man to come. He was great. Then until you figured out what to do was over a week. Therefore, it will be almost three to four weeks until a resolution to my broken dryer. You must find ways to aggressively deal with these situations.

Denied a legitimate AC replacement claim by citing a contract section that doesn’t actually match their stated reason for denial. Their own technician recommended full replacement due to the system’s age, but they blamed an unrelated exclusion instead. Appeal was refused without addressing the discrepancy. Now filing state complaints and moving to arbitration as required by their contract.

I was lied to and denied my claim. I have no gas and everyone there seems to feel it’s not an emergency. I got right on the appeal. Got an email the next morning with no appointments until four days later.

Being an "unhandy" person, the service is great & easy/simple to use. Of the few times I've made a claim, everything was done quickly & easily. I just don't want my rates and service calls to continuously increase.

I cannot warn you enough to stay away from this company. They outright lie to you about how it will work. I have never had a claim take under 3 weeks. So when your fridge goes out, get ready to use a cooler for 3 weeks. They love to say “Waiting on the technician’s report,” after I literally watched the tech submit the report. It takes days of phone calls to get the ball rolling, then days of waiting for them to approve the work, then days more waiting to get the repair. 100% not worth it. I got swindled into the whole home package. What they fail to tell you is they pay so little that they often straight up cannot find any technician to do the job.

I left American home shield due to them and the contractor not doing right by me. Signing up with Choice home warranty was very easy, the person I talk with was very knowledgeable and took me thru all the options and I appreciate him. Excellent service so I am a new customer, senior citizen and retired veteran of 25+ years. Thanks for your attention.

Our tech Payton was outstanding. He explained everything going on in detail. He answered our questions with knowledge and very respectful. He’s very honest and we valued his opinion as far as a good replacement for our washer. He’s come here a few times and we trust him. Quiet man but does the job! Thank you Payton.

Refund Delay After Cancellation. I cancelled my Choice Home Warranty policy on June 15, 2026. I was told I would receive an $870 refund within 30 days. After not receiving the refund, I called on July 17, 2026. I was informed that the refund check had not been mailed to the home address associated with my policy, and I was given two options:

The technician from Bodwell was very professional and knowledgeable. He walked me through the process and laid out the next steps to get my dryer repaired. He ordered the parts and told me what to expect. He made me feel confident that it will get repaired.

It was a pleasure talking with Shemar. He was clear and up front with the various particulars of the warranty program. My only issue is not related to the warranty plan I purchased but to the various emails I received after signing up. Some of these emails offered a 15% reduction on the purchase of a single payment plan and one month of free coverage. Others offered a $75 reduction on the purchase of a plan and one month free of coverage. There was no reason for me to receive these emails if I already signed up for a warranty plan.

Jason came in. Handed me his card and said he is legit, sometimes people are not, then said I need my money. He snaked under sink, asked him to do washer line. He wouldn't and said to pour Dawn and salt down drain for 5 days and pour very hot water down sink for 5 days. Here it is 5 days and still having problems. Have been doing all he said. Can I call him back since he really didn't do his job.

I'm sorry to say I am very disappointed. 1st I prefer to speak with a person & now it's been 21 hours and my claim still hasn't had a technician assigned to it. It's the hottest day with the wildfire smoke lying over our area.

I have had two minor repairs done in the last week. Everything was smooth with Choice representative, and the technician that was assigned to my repair. The communication is excellent, and the work that the technicians do is above any else.

I would have liked the claim to have been accepted and had the service call scheduled sooner. The job was performed well for what was allowed by Choice Home Warranty. However, I do not understand why the leak was not authorized to be fixed under the warranty.

My last experience to fix my oven was impressive. My oven should some issue about /ign B/ /tion I/ and heating. I filled out an online claim to home warranty after two days exactly the Technician was in my home. The service was done in a record time. The Technician was confident and expert. The final result was extremely satisfactory.

Mr. ** did a great job of explaining what he was doing and taking care of the problem. He left our house at 7:15 pm and had told us he had 6 more stops that night. I want to think he really enjoys helping people. Mississippi in the summer can be very tough without air conditioning. He is recommended by us.

Our technician was professional and courteous. He performed the service quickly and explained the situation very well. I would absolutely recommend KP Electrical for future repair work. However, once again the repair I needed was not covered by the home warranty company. So far, only one of four repair claims have been included with my coverage. Despite advertisement of coverage on home normal wear and tear, only one of four claims have been covered. I would not recommend this home warranty coverage.

The service to replace our garage door coil went well. The timing of the job worked out perfectly for us. I highly recommend Choice Home Warranty for jobs like this and others. We are going on 3 years with Choice Home Warranty.

I called to inquire about Home Warranty for my 2 houses and Ralph ** answered the call. He gave me all the benefits of signing up with Choice Home Warranty and the difference with other home warranty. He was very personable, professional and knowledgeable of the product. I was so impressed that I ended up signing my 2 houses to have it covered for the next 3 years! Ralph is such an asset and a good representative of the company.

My refrigerator stopped cooling after a power outage. I contacted Choice to have someone come out and repair it. The technician from Sequía Appliance Repair did not call nor show up for the first appointment. When he showed up for the second appointment he had a younger man with him who did all the work. They made my girlfriend very uncomfortable while they were here. A job that should have taken two to three hours ended up taking them about 8 hours to complete. They told my girlfriend that after 24 hours our refrigerator would be cooling again.