Choice Home Warranty Reviews

Good morning, I have just bought a policy with Choice Home Warranty. I was looking for coverage that would include septic and well coverage as I live outside of the city limits. I was pleased to find that your company provides service for both my septic system and my well. The representative I spoke to (Richard) was very polite and professional. He was also able to negotiate a manageable monthly premium as well as service fee. Thank you very much Richard.

Waiting to hear from Contractors, can you give me their phone number or name so that I may look them up to make contact.

I have been with this company for several years and am very pleased with response time and results.

A very impressed with my service with Choice warrant. Had an air-conditioning problem. It was fixed in one day. Great service. Very impressed.

He did a very good job! Got it fixed right away! Very pleased with his work repairing the water heater.

They were prompt courteous and fixed the problem.!

My tech was very knowledgeable and courteous. He figured out what was wrong and put in the parts I needed. They are back ordered and I am already 2 weeks out and job hasn't been completed. Hopefully it will happen this week. He was on time and took the time to explain what was wrong. The next day I got a text telling me the parts had been ordered but that they were on back order and would send the part to my house.

My problem has not been resolved, going on 5 days. Look me up. I have a heat pump issue. Water is poured no into a bedroom and den soaking my floor. I was told it would take 9 days before someone could come out. Finally I got someone myself. It is resolved. I am expecting that you will take care of reimbursing me. Very disappointed customer!

Technician was knowledgeable with good people skills.

When I called I had questions and each was answered to my satisfaction. So I joined Choice.

Handled immediately. Scheduled times and technicians assigned less than 24 hours.

The repair technician was professional, knowledgeable, and was very careful with my property.

Great!! Very informative and was very efficient!! Kept his card for future use. 👍👍👍

Pedro. He was great. He knew exactly where to go with a problem was and fixed it. Nice person. Great personality. He knows what he’s doing. Highly recommended.

The service personnel was here on time. Very knowledgeable and and very precise. He explained all his findings.

You found a really good tech to fix the system malfunction on my water softener. BUT, you denied to cover the job. The tech told me that I did nothing to cause the malfunction because it was a very common problem. The tech told me it should have been covered by Choice HW. I was over a barrel because parts were already being removed and the softener needed to be repaired. I paid his service call PLUS another $125 for the repair. He did a great job and apologized for what you folks did to me. I probably wouldn't be giving CHW any good ratings to my friends from now on. I feel really ripped off. The tech told me he would reappraise his diagnosis if he could. This issue is common on all water softeners according to him, and I did nothing to cause it to malfunction. But, this tech is a very good one and very personable. He got paid and I feel you owe me $125.

To the point, explained the coverage perfectly. Felt very comfortable.

I found the technician to be knowledgeable, courteous, and professional. My dissatisfaction is with the provider one of our air-conditioning units was not performing as it should in the 90+ temperature outdoors. It took two weeks to get an appointment.

The technician was on time, courteous and fixed the problem.

Awesome technician, and service. I would highly recommend.

The representative was very informative and professional. He was able to answer all of my questions and concerns.

When I spoke with Choice's customer service, it was very good. They pretty much did everything I needed. I had a garage door one time and my freezer one time. The techs came out and fixed both of them. I referred Choice to a couple of people. I am happy with my experience with them.

My experience for enrollment was great. The sales rep was very kind and, informative about Choice warranty, what it entailed for coverage.

The service provider is top of the line. I hope all your employees are as well versed as our young men was.

The sales professional was very good. He looked for discounts for me and my brother who referred me. Looking forward to seeing how this works.

I like having CHW as my home warranty. They have worked with me and fixed a few of my appliances such as: Both refrigerators. The repair man explain what the problem is and what I need to get it fixed. This is a great home warranty program.

Andrew was on time, made a critical assessment why we were not getting ice. Cooling system was NOT cooling the entire refrigerator. Replacement parts will be ordered.

Technician was fine but Choice warranty is a joke. I’ve been 5 weeks without air and you are giving me a runaround.

On time very good service. Razor has been at house more than once. Very good service and very friendly.

Absolutely great experience! Service was great! Totally pleased!

Angel A/C's tech did an excellent job of getting both A/C units working.

Your representative Jayla was fantastic. She called me just as I left my house. I was just thinking I need to call Choice and see what they offer. I get emails and notifications in the mail frequently. Jayla made me what I think was a good offer and answered my questions and I hope the answers are what I will see in the contract. As soon as I get a chance to check out the contract I will cancel my present warranty company. Your monthly charge for two houses is much less than what I am paying now.

Choice worked with me to get my AC repair done quickly.

Friendly help, speedy service, told me exactly what I needed to know, what the cost would be, and what things would be covered, excellent.

The service was quick. The staff was excellent. I would recommend Choice Home Warranty.

Angel did a great job repairing my dishwasher. He quickly identified the problem and took the time to explain it in a way that was easy to understand. He even showed me exactly what was causing the issue, which I really appreciated. What stood out most was his knowledge and expertise. Angel clearly understands appliance repair and was able to diagnose the problem right away. He explained not only what had failed but also why it happened and how the repair would solve it, which gave me a lot of confidence in his work. He completed the repair in about an hour, and everything is working perfectly now. Throughout the service call, Angel was friendly, professional, and courteous. I highly recommend them to anyone needing appliance repairs.

I had a surprise issue with the electricity at a new house - an entire section of the house went down without an apparent reason. Thanks to Choice, a master electrician arrived a couple of days after this happened and not only troubleshot the problem and solved it very quickly, but also provided me with a better understanding of the underlying reason for this sudden issue.

This service has been just OK during the time I've been associated with Choice Home Warranty. I did not like that some items were not available to be serviced even though items like icemakers have been added. TOO EXPENSIVE. I've had to wait over a week to get someone to repair my washing machine. NOT IMPRESSED BY HAVING TO WAIT SO LONG FOR A REPAIR VISIT.

The contractor came to the house for a warm refrigerator and freezer. The issue was noted and instead of asking for a towel before the defrosting phase he asked for one after water was over the kitchen. He did not give follow up instructions such as it can take up to 48hours to return to normal temp and ice to begin making. Also he spoke Russian and I had to use phone translator to conduct and communication. After reporting back to Choice Warranty the contractor company responded to payment denial and later informed me of the 48 hour period. They did follow up instructions such 48hours by text and the refrigerator, freezer and ice maker was operational.

I called to have a service call to have my furnace examined before the coming winter months. The following day the local service rep arrived and did a great job of informing me of the furnace condition. All very efficient! Also price effective at $100.

When I called in today about the problem with my toilets the lady I spoke with was very kind and very knowledgeable. She handled everything in a professional and timely manner. This was very much appreciated and I am very happy to be a Choice Home Warranty customer. Thank you so much.

Johnathon was very helpful on the phone. He answered all of questions. He gave me information on veteran plans. However at this time I could not pay in full for the VA programs he offered. I appreciate a very knowledgeable salesperson.

Technician is knowledgeable, explained problem in detail. Prompt & respectfully, very pleased.

Spoke with Sean. Very nice man. Told me about your plan and I signed up.

Very responsive tech. Thoroughly checked out the HVAC unit and resolved the issue that day.

The gentlemen that came was very helpful and took quite a bit of time looking at our faucet. He determined it needed to be replaced. We are still waiting for a return visit to get the replacement. I wonder when that might be?

Incompetent! Difficult to work with!! They will use contractors that are not qualified to do the work and will leave you disappointed.

Technician changed my thermostat, but my A/C is still not cooling after he left. I texted him asking him to come back and fix the issue, but I never received a response. I paid the $85 service fee, and my A/C is still not working, so I feel I paid for a service that did not resolve the problem. I currently have no air conditioning and need this addressed as soon as possible. Please get back to me and let me know when you can return to properly diagnose and fix the A/C. I would also like the $85 service fee refunded since the original service did not resolve the problem.

Titus did a great job. Figured the problem out quickly and fixed it. Stayed in good communication. My only complaint was that it took a number of days to get a service technician out to where we live. We are out in the country.

Everything was great! Technician was scheduled quickly, arrived on time and did the work. Fixing the issue without any problems.

Our service technician was very courteous and professional. He accessed the problem and resolved it in a short period of time. Very pleased with the service.

Whirlpool wizard Steve ** was a pleasure to do business with. After a very brief review of my machine symptoms, Steve demonstrated the benefits of his many years of experience with a prompt assessment of the problem, which he quickly remedied. Throughout his visit Steve was pleasant and professional.

I was disappointed in the notification from CHW lack of timing notification. The technician missed the scheduled appointment times due to personal issues. But when he actually came to the appointment, he did a good job and I was pleased with his service.

I found Choice Home Warranty through an ad and it'd be a year now since I joined. My most recent claim was for my garage door that eventually, it looked like it came off track. I did the claim online. The website was really easy to use, and Choice Home Warranty was able to get somebody out here. It only took two days for someone to come out, which was a lot faster than I was expecting, and the tech was really nice. He was efficient and he did a nice job. My garage door was fixed within 45 minutes and it's worked ever since. This particular work order went extremely well. However, I had a previous one with my hot water tank that did not go well. My hot water went out and at first, we thought our product had just gone out, so we relit it. It worked for a couple days, then it went out again.

Very professional and caring. Flexible schedule. I really appreciated the responsiveness and communication as well!.

You will not find better warranty company... I've been with them for several years now...not one service disappointment have I encountered. This will not be a waste of money... You'll be better off with them than without them should you encounter an emergency that you're not financially able to cover... Choice has you covered!

Great customer service. We are very pleased with customer service and support team. Hopefully will find tech soon.

Very friendly, professional. And accurately explained and found what the problem was right away.

I have been a customer of CHW for 11 years, and have nothing but positive reviews when I needed them.

They were prompt to accommodate our needs. And that was very much appreciated!!!

We couldn't get a tech quickly as I assume was due to the holiday weekend. When the tech arrived, he knew immediately what was wrong and fixed it in about ten minutes. Very nice, clean, polite, and knew what he was doing young man. My husband and I were very pleased.

If you’re looking for an affordable, comprehensive home warranty company, I highly recommend, Choice Home Warranty.

We have had occasion to use our warranty twice and both times we have been sent fully competent and friendly service people.

Horrible customer service. I’ve been calling every day to reschedule, but no one bothers to answer the phone—it just keeps ringing. It’s very frustrating and disappointing, especially when you’re trying to get service scheduled. The only positive part of my experience is the technician. He was awesome, professional, and did a great job. Unfortunately, the company’s customer service and communication need major improvement.

I would like Choice Home Warranty to inspect the dryer issues and replace the faulty heating component, if covered under my warranty.

Had it fixed fast and efficient, great job. Highly recommended.

Great company. Replying back asap and they have great people to come out.

In the times I have had to call Choice on any matter, their service, courtesy, and efficiency was second to none. That is why it will always be choice for me.

Choice is a great home warranty and allows you to contact the vendor right away, rescheduling with them directly. I’m very pleased in using them.

Well I'm glad at least someone is trying to help out. I appreciate it a lot. Thanks.

A Terrible and Horrible experience so far, filed a claim a year ago. Went through hell for a half decent service. Went without ac for over 7 months in the middle of the summer down south. After paying faithfully for over 8 years filed a claim a few days ago assuming the company would have grown from the incompetence of over a year ago, still the same terrible and horrible experience. I have never filed a claim without it being an act of Congress. Service agents don’t read notes. Keep asking the same questions. Always shifting blame and lack any sense of accountability for the incompetence. A terrible experience all around. Still hoping for the day I will have a hassle free claim.

So easy to put in a claim online. Good customer service.

During my first claim it was very easy to make appointment and repair recommendations with no hustle. Great customer service and very knowledgeable!

I didn't have a good experience with my last home warranty company, and I had read some more favorable reviews of Choice Home Warranty. I switched to them. They have the ability to answer phones faster and I like their responsiveness. I still think some of the vendors are well below average. I've had some problems with vendors and them canceling, especially with Sears. They were like, “Hey, we'll be out tomorrow between 8:00 AM and 8:00 PM.” Then I get a window saying they'd be here between 5:00 PM and 8:00 PM, and then at 7:30, I get a, “We're canceling you.” The tech gave a wrong diagnosis on something, which caused the claim on my air conditioner to be denied. So, there's been a few hiccups on that side.

The Claim with Choice was put through August 24, 2026. For some reason, not known to me, we have been going to the laundromat since then. Many suppliers have the part needed. I do not know why it has taken this long to fix my clothes dryer.

We spent $800 on the premium package just to find out when we needed it there are not only endless hoops to utilize the warranty but after you successfully do, it doesn't cover what we expected. The most entertaining part of our experience was that Debbie (senior account executive... not capitalized on purpose) told my wife that response times for them to get a technician to your house (even with full sewage stoppage) is normally 5 days and that she "was sure we had more than one toilet in our house". Yeah Debbie, and the clog is between ALL OF THEM AND THE TANK. Thanks for nothing. Totally unacceptable, sad I can't rate negative stars, and clearly do not recommend. Call me if you'd like to chat Debbie.

Mi on

The gentlemen who came out this time were courteous, asked appropriate questions, surveyed the area, brought in tools and cleared the sink pipes. They were respectful and knew just what needed to be done. Upon completion, they cleaned up and didn’t leave the slightest mess. In putting the pipes back together, one pipe was tightened to far and we heard a crack. They inspected it, fixed it and made sure it didn’t leak. They were very professional.

Technician was prompt, courteous and informative. I recommend Choice Warranty Co.

I have submitted two claims to Choice Home Warranty, and both have resulted in significant service failures. My first claim involved my A/C during approximately 120-degree Arizona temperatures. Despite repeated calls, Choice did not assign a vendor for several days. I explained that I had a pet in the home and was having to arrange alternative accommodations. I ultimately could not continue waiting, canceled the claim, found my own repair provider, and paid out of pocket.

Always super fast with claim which I really like. I have filed several claim and they never let me down.

Danny was fantastic and did a great job! Very fast and efficient.

Plumbing company called me at 0711 in the morning to see if they could come early. I said okay and they arrived at 0828. They took my $85 deposit, took a few pictures, then left saying they should be back later in the day. No one showed up, but I got an email later saying my claim wasn't covered. Two baths and a shower clogged and I paid someone $85 to tell me it's not covered? My contract says plumbing covered so I am confused and disappointed. Did they think even if my claim wasn't covered, I was going to say okay, never mind. Not even an offer to repair. Or do they just make money telling people their claim isn't covered and take the $85 for just showing up? Very disappointed in how this was handled.

Very pleasant experience. He did not try to push anything on me that I didn't want or couldn't afford. He even said he was sorry for the loss of my husband, which meant a lot to me.

I am deeply disappointed in Choice Home Warranty’s inability to find a plumber/technician to fix the 2 non functioning toilets in my home now for the past 5 days!

My recent plumbing service was extremely easy and was completed within 24 hours. This saved several hundred dollars in unexpected breakdown cost.

On time, right parts, repair done quickly, Great 😃.

Was way easy to make a claim and the service end was scheduled immediately for the following day.

The service representative was so thorough while explaining all the services. And we was very pleased. Not like the others we had before not explaining all they could do, and charging us for all parts and labor.

Upon semi annual checkup, My regular A/C company said I had a Freon leak, because I was down to three pounds pressure, so we schedule a repair with Choice Home Warranty. The Tech worked for Sears Factory Service. He said nothing was wrong and he couldn’t check how many Freon pounds, but it was in proper range!!! I felt like it was a wasted service call! He was just protecting the Choice Warranty from repairing the A/C unit.

Very pleased. The tech made a timely appointment. He asked me for info on my refrigerator and had materials to fix the problem. He did a great job @!

The person that helped me today was very helpful. He was very informative about the situation and how to deal with all that I have. He was very understanding about what I was talking to him about and his expertise and patience was outstanding.

Representative was extremely helpful in explaining to me about my repair request and how I would be notified by the repair service.

We have had good results with the technicians. Sent out to solve our various problems.

Prompt, efficient, professional, listened and gave great advice. I'd use him anytime.

Denied a claim for the plumbing system. This is the 3rd claim denied for various problems stated covered in the contract. This time paid 85.00 fee to technician for nothing.

The only thing I have to say is CHOICE is THE BEST!!!!

Upon researching home warranties, I was pleasantly surprised to find a company that had answers to all of my questions. Nadder was more than accommodating with expertise information about your company. I ended up purchasing the whole home warranty and he suggested doing the outside warranty through Lineguard which I purchased also. I am looking forward to dealing with your company in helping me with any problems that occur in my home. Thanks for all your help.

Charles from Brain HVAC is wonderful. If we ever have another issue with our AC he is who I want.

I am so far pleased with the action taken for my dryer!

Excellent. On time. Good price. Good company. Good warranty plan.

Daniel was late coming. But, they advised me until he was on his way. Then he called me. When he got there he was professional. He looked at all the areas and knew what to do. He made sure that everything work properly. And told some funny stories. I would request Daniel again.

Ricky was very professional, and knew what was needed to fix my dishwasher. Though I need a new drain pump, he proceeded to order one, and will be back as soon as he has that part to install it.

My claim is not complete. It’s been 5 to 8 days and still not finished. This service has to be better than this.

How about you guys Wait for your review until you disperse my funds so I can purchase my product that I need.

Very pleased with the ease of making a claim and happy with how professional and helpful the technician, Sergey, was. He took time to explain the problem that he repaired and was friendly and knowledgeable. Appreciated the notice when he was headed to my location and the prompt arrival.

Setting up claim was easy and response was timely. Technician sent was knowledgeable and not only fixed the problem but gave tips and advice for preventing further problems.

I'm happy with CHW, but not happy with the length of time it takes to get the technician on location!

I was so grateful to get an agent as well knowledge as he was. To be honest he is the only reason why I chose Choice HW. The guy was so knowledgeable about other companies as well as your company. He deserves a thank you from Choice. Garrett **

Satisfied with the job done. Except that the entire issues weren’t approved by the warranty and I was told to open a new claim for the rest.

Choice Home Warranty's reviews were good. It seemed like it would be easy to navigate a claim with them, and I liked their price. Submitting a claim online was very simple and easy, and their site was very user-friendly. The turn around time for a repair is about 48 hours. We had a plumbing issue recently. The repair people were able to do the work on the first stop. We did submit one claim for an air conditioning repair, but we did not go through with that claim. So, we've only had that one experience with them, which was kind of a minor deal, but it was a good experience. So, I would recommend Choice based on that.

Moe was very helpful and polite and was able to answer all my questions and concerns.

The repairman that came to our home to repair our washer was excellent. He identified the problem right away. He had to order the part but he was thorough and quickly got the part and installed it. We were very pleased with everything from start to finish.

DO NOT get hooked into buying Choice Warranty. Case in point: rather than replace an 18 year old HVAC (which, by the way, was recommended by the contractor of their choice) they wanted me to spend $2700 to replace one part of the HVAC in addition to one part of the heat unit which was ten years old. You’ll find their “Case Managers” difficult to deal with. Consider you are given 15 minute intervals, to state your reason for declining their proposal! I would agree with several reviewers that believe the company is owned by attorneys. Also, buyer beware. They will not reimburse more than $3000 per year.

Great print service and follow-up by MGR Appliance Repair.

Thank you for taking care of my water heater. Even though it is still undone. The time and effort it is appreciated.

Shafqat ** was very professional and helpful. He called 30 minutes before his arrival and did a great job of replacing the garbage disposal. It works fine now!!

I stayed on the phone for hours. then I decided to leave my number for a call back and that went on for several days and finally I talked to someone. That person was very helpful.

It took 5 days to get a tech, 2 or 3 more to get parts while all my food is in coolers. Hope it don't go bad. Not to my liking. Could do better with more than one tech on call. Hope you can do better in the future. Good luck.

Great service. Great plan. Great technicians get sent, always there to help.

The LG tech did the job thoroughly and professionally, and did not try to add on more than was needed as other techs have.

I am very happy with this coverage and highly recommended your service, and the technician name Matt, you are an angel, thank you so much Choice Warranty Company

I was very pleased with the overall coverage that your company provides.

I had Choice Home Warranty, before, they would send a technician for anything but furnace or central air, they have no one to send.

Service technician was very helpful, fixed the issue fast. Explained what was wrong and showed where information for filter was and how to replace.

Great service! My only issue is there was water still left in the bottom of my unit. It was not vacuumed out. Which could cause that water to drain into my ceiling

Worked out home plans cost and for each visit. I appreciate the help of Mr. ** and his patience. Let you know more after a service call.

She was very thorough, patient, and explained everything fully. I recommend her to anyone. Took her time and fixed the problem.

Ryan was very helpful in explaining what the issue was and was needed to be done to get my AC working fine. Repair was quick also.

The technician was very professional, on time, and very informative.

Great assessment of issues with plumbing, great follow through

Excellent Service, prompt and professional service.

Tech kept me informed, arrived on time and was exceptionally professional. He explained his involvement in the process in detail.

Technician called 20 minutes before arrival and he was a very professional technician

This was my first experience with Choice Warranty. Their process for putting in a ticket was much less complicated than I thought it would be. They offered a wide range of times that allowed me to get a tech out without disrupting my entire day. Thankfully there was a tech who knew how to work with my 2006 dishwasher. The person who came out was professional, respectful and gave the utmost care to my property.

The technician that came out was outstanding. He was very friendly and professional.

I have used other warranty companies in the past but Choice is by far the best choice. The technicians are knowledgeable and came to my house in a timely manner. The technicians never tried to over-sell anything to me and was honest and respectful. The cost is very reasonable.

The technician that came out was extremely nice, very professional and explained everything he was doing. The fact it was not a covered expense by you leave a very bad taste in my mouth! I wonder why how I have paid premiums all these years

Choice has a few excellent vendors and Gizmos is one of them. They made an appointment in about 5 days and were able to fix my dryer in the first visit. They had the parts they needed. I’m very pleased with the technician.

Technician arrived on time and quickly diagnosed the issue and repaired the washer, all on the initial trip. He communicated clearly and was very courteous, professional and knowledgeable of the product.

The tech was able to use his screw driver to put the clamp back in the hole on my oven door that had come loose causing the door to want to hang loose in the left side and fall towards the floor or your feet. Hopefully this stabilizes it as I feel it could happen again. I don't feel safe and would like to see if the complete door could be replaced please. Thank you.

I request Polar Mechanical every time for my HVAC and plumbing needs. They are professional and experts in their field. I trust them explicitly.

Your technician was A+. He was friendly and fixed my dishwasher so that it works as though it was new. I recommend Choice Warranty to keep older widows, who have no ability to repair appliances, feeling secure.

Great job by I all good. Justin was pleasant and did a great job

Customer service was quick and professional, repair was also quick.

The technician was on time, courteous and he resolved my issue.

Fast service response and dryer was fixed just like that.

Jason was efficient but late. Appointment was between 7-11, didn’t arrive until 1:30 with no call or explanation.

The services received was nothing less than professional. Very happy with the repair that was made and explained.

Only problem was over 10 day wait to get a technician scheduled to come out. That is not acceptable response time.