Choice Home Warranty Reviews

My claim was denied for a reason the technician said wasn’t an issue. The technician even went back and told Choice the reason for denial wasn’t a fact. Choice wouldn’t even rereview. The appeal process is bogus. Case manager wouldn’t let me talk and basically said she was just there to answer questions and not get anything resolved. I cancelled my home warranty after 3 years. A waste of money.

I had a great experience with the technician who serviced the refrigerator. He was a true professional. He started by calling the day prior to the appointment to find out about the issue prior to arriving. He came in and completed the job in a timely manner. Highly recommend!

Had a great experience learning about the 6-year program for full home coverage available at a savings for seniors. Info was compelling and customer rep did a great job explaining what I needed to know. Am glad to know I can feel secure in my home without fear of facing huge repair or replacement costs for appliances or home repairs.

Choice Home Warranty responded right away to my claim and scheduled an appointment for my backed up pipe. It took longer than expected because of the plumber’s other jobs and the time he actually arrived on the first day, but Tango Plumbing did a great job overall on the repair.

Thanks for excellent, prompt service and great advice and attitude. The tech was prompt, courteous and oriented toward service. In the future we will be interested in utilizing this company for other business. I am pleased to say good things about CHW.

He came a little on the early side within the time frame which was great that I didn't have to wait all day. He was friendly. He came prepared with the part needed and was able to repair the problem. My stove works fine now.

From beginning to end, the process of getting my air condition fix was easy going. We will recommend Home Choice Warranty to all friends and family. There is a $75 fee per claim. Which is not bad.

The technician was very professional, polite and friendly. He conducted his business in a professional manner and had my air conditioner up and running in no time. I would recommend him highly. I’m very happy with Home Warranty. Richard **

My recent claims for the thermostat on my dryer and the heating element of my oven went fine. The techs who came out were knowledgeable.

I have been a client of Choice Home Warranty for 4 years and have filed many claims, all of which have been dealt with with the exception of some plumbing issues I have. Those neither company that was dispatched fixed my problem.

He could not fix my issue because he did not have the part to replace it. Needed a new ice maker. He told me he would call me when the new ice maker comes in to replace it. So I am waiting for a call from him. In the meantime no ice.

You want My honest opinion.. here it is! Do not waste your money on this scamming company. They tried to fix our $3500 Samsung refrigerator 3 times (putting us out of a fridge for 2 months) and then offered us 900 replacement to buy us out.. The second time is just now happening. Our water heater went out.. They said, "Oh we will replace it but you have to pay $355 to the plumbing company for uncovered costs to replace your water heater." I could go out and buy my own water heater that Is a good brand and 50 gallon for almost that cost!!! Great company to use if you want to blow your hard earned money.

Excellent experience...easy to understand and straightforward. Great to find out how many items are covered. Most of my appliances were purchased around 2016 but I do have some older ones still working. It does give me peace of mind, knowing that if anything breaks, I'm covered.

You people are the best. You live up to everything you say. Thank you so much. Every time I called then you sent the tech out to repair it and then it’s done. I lost my husband so I need peace of mind and you have for sure made that possible so again thank you.

Seemed pleasant and knowledgeable. Gassed up the AC unit that was struggling to keep up. Seemed to help a little bit, but now 2 days later still having problems cooling. Not really tech's fault. It wasn't warm out the day he came out. He did change out a thermostat and it is nice one.

Mohammad arrived at my home. I took him to my pool pump. Again I mentioned that my pool pump motor will not come on. He tried himself to turn it on and did not turn on. Mohammad took some pictures of the motor, took pictures of my pool and Mohammad said yes that the motor will need to be replaced. Mohammad said that he would turn in all information to Choice Warranty for the approval. My wife and I are waiting patiently for the green light from Choice Warranty. Service call was excellent!

Good experience. Zach helped us thru the process. I am 78 years old and not too technology sound. He helped us along the way, by answering all our concerns. He assured us that we had the best plan for our circumstances. my wife and I are not into insurance, so I'm hoping we made the right decision.

Service for ac/furnace, not working at all, received diagnoses informed CHW. Tech confirmed diagnoses was correct, informed CHW. Tech ordered parts. 05/23/22 CHW notified that repair is covered, check is in the works. Very good response by CHW, very pleased with speed at which they took care of our problem.

I barely completed my interest email and received a call. Josh was very professional and assisted me with the warranty purchase. He also reviewed all discounts available to me. He took his time to address all my concerns and ensure that I understood the process.

They do not readily provide repairs but they try to get manufacturers to provide parts first or get the customer to pay extra to finish the job. Instead of authorizing repairs at the time of the service call, they often deny repairs. After submitting an appeal, they then authorize the work. The service company has to schedule another visit. When they are good, they are very good. When they want to try to save money, they try to shift the expenses to the customer.

I chose Choice Home Warranty after doing research and knew that it was better than Landmark. I chose to get a quote and was called by a guy who advised he could not send me a quote that I would have to sign up to get the coverage documents to review. After agreeing to switch he then began a push for extended plan costs payments. I explained that due to the economy I could not afford over $3000 for 5 yrs. Then he dropped it to 3.5 yrs. I finally agreed but he kept talking instead of just signing me up. This pushy lingering sales technique is irritating. The lan seems good and reviews are good but this initial contact left a negative feeling.

I just signed up for this program. It was very easy and my representative was very nice and easy to work with. He fully explained the policy, the process and the fees and prices. I believe he made me a great deal for what is covered for a 6 year program. I haven't yet used the program as I can't for 30 days as it is anyway, but that is fine with me. I may update my review after I had to use a service call, if I even have to use it.

I just canceled my policy with Choice home warranty. My first claim was for a ceiling fan. The technician said it had a bad motor but never came back out to replace it after I requested them not to bring me a generic white fan but something that was similar to what was previously there. I contacted customer service and it's been 4 weeks since this started with no response. My second claim was denied for my AC. The technician came out and disconnected my unit so now it does not come on at all when my issue was that it was not blowing cool air. Their retention team will try to convince you to stay because they save you money, but they do not choose the best companies to work with from the two instances I had with them. You're better off saving some money away for maintenance needs. I was very dissatisfied with the coverage I received.

I paid $75 for someone to come out here to tell me that my door is not covered. When I called in I told them exactly what the issue is and that it was the door not the opener not the springs or the hinges. I feel like I could have been told at that point that it's not covered instead of making me pay $75 then wasting someone's time to come out here and look at it when it's in the code that it's already not covered.

Service was excellent and fast. Will request this company again. Problem was located and fixed in a very short time. I will call them again. Choice Home Warranty is a very prompt and efficient company. This was my first call to Choice Home Warranty. I am very pleased with the company.

The tech sent to our home was friendly, professional and did a great job. We will definitely use this company again. However, Choice denied our claim to fix the A/C, and did not accept our claim for our broken sump pump that the A/C condensation drains into, even though it states in our policy that the sump pump is covered. The language in the policy is not clear, does not distinguish between types of sump pumps, and therefore misleading. It took over 90 minutes on the phone and transfers to numerous people before I got someone who could explain why the sump pump is not covered, then tried to sell me additional coverage for it, and I would have to wait 30 days before I could put in a claim to fix it. Thanks, but my basement will be flooded well before that, so we are again paying out of our pocket for a repair that should have been covered by the warranty.

Choice Home Warranty has been very responsive to any issues we've had, whether service or claim. We've had their coverage for about 2-3 years. Customer service representatives have all been quick to respond and very professional. Excellent follow-up, too. Thank you!

Representative was knowledgeable and personable. Answered all questions and explained everything in detail. Received a follow-up call the next day to confirm everything. Reasonable pricing for what appears to be a quality product. Overall a very good experience thus far. Helps to do business with a company that is located within 40 miles from me.

The repairman was on time. He was able to verify the issue and repair. He ordered the part and it was shipped to my address. Only issue I have is not with the tech. But I have received the parts and I am unable to get an appointment to repair until June 7th which I find unacceptable. Thanks.

Everything went well. I had to hire my own service coz CHW service will take days to come fix it. I was worked thru the process of reimbursement clearly, and CHW paid every dime I spent to get my AC fixed

Michael was wonderful and called me back right when he said he would. We are current AHS Warranty customers and are very disappointed in the service and fees with them. Hopefully you will be better and with the Tickets At Work discount that is perfect

Contacted Choice Home Warranty and service provider was sent to my house within a few days. My machine was not reparable and I received within the time-frame indicated funds to apply toward purchase of a new one. Overall I am happy with Choice Home Warranty.

Hi, I am happy to receive a call from Lydia. She explained the process well. I tried to get my oven fixed. But she mentioned that it's not possible as it's old. But she offered part of money through gift card to replace this item. Thank you. Sriram.

I have had mixed experience in the past with other warranty companies, but I was very pleased with the quick response and professionalism of the service provider used by Choice. We reported our home's HVAC not working on Friday and the service provider was on site the following day. Choice approved the part replacement almost immediately and the HVAC was repaired and back in service on Monday. Thanks for the quick and easy support!

He made the process of replacing the unit go very smoothly. His knowledge of the plumbing industry was outstanding. I appreciate so much his time, advice and consideration. Excellent service all around. I would easily recommend him to anyone in need of plumbing service.

The floor drain in the laundry room had backup. And the (2) technicians from Zoom Sewerage and Drain had observed the problem and troubleshoot it. I liked them because they were very thorough and explained the diagnosis of the problem. The outside drain had tree roots that started the problem.

While he worked on our washing machine, he noticed that the dryer needed to be cleaned out for safety reasons. He let my husband know that part wasn't covered but was able to give us a very reasonable deal on the spot to clean out the dryer, the vent, and the lines on our dishwasher and refrigerator. He was able to do the initial repair and all the other work in under an hour! He went above and beyond!

Quick professional service. Knowledgeable technician. He identified problem and had parts with him to make the repair so no need for a second trip. He explained everything to me along the way so I knew what was being done. Would use him again any time.

Entire process from the start was very professional. They communicated with time of arrival and once diagnosed problem, they explained what was wrong and what parts are needed to repair. Our parts are on Order and they will call when arrive and set appointment to finish repair. Also explained, there would be no additional trip fee involved. Our technician was very polite.

I sent the wrong description of the problem but once the service guys called them and gave Choice the right description my work was approved and done the same day. I hope I will continue to get my job done without any issues in the future. I will also encourage friends to join Choice because they are very effective and they get the job done with no question or problem.

The tech was very experienced and clearly explained what my issues were. He repaired my unit quickly and was very professional. I would highly recommend this company to any friends or neighbors. I've been a customer of Choice Home Warranty for about two years and have been really pleased with the service and response time to claims for service. I left another company because of failure of claims issues and response time and have never looked back. Thank you Choice Home Warranty.

Grant was extremely knowledgeable and professional. KUDOS!!! He did call to let me know he was en route as well as explaining to me the next step in the process-ordering parts etc....He called me later following the appt., ordered the parts, set up my next appt....Well done. Walt

Great service from the company and they fit me in at the last minute. I am very grateful. My AC was fixed quickly and the technician was nice and professional with his service. I would recommend the company for service to anyone.

What is fantastic in dealing with Choice Home Warranty is the prompt response of the agents regardless of the conversations and/or of the type of claim(s). My greatest disappointment is the selection of vendors or technicians assigned to a particular job or jobs. In my situations, I do not understand why you select a vendor or technician that is located far away, hours away. What not hiring a technician close to the job at hand or even better why not hiring someone that the client trust from previous jobs. Can someone care to explain?

Scheduling was done easily. The repairman was prompt, pleasant and efficient. As soon as he added Freon, the A/C began to cool. So far the repair has been working fine; it is plenty cool now. I'm shopping for convenient cleaning service.

Your employee demonstrated professionalism, patience and knowledge of the company and what it offers. He was patient and articulate, pleasant throughout the application procedure. He is an asset to your organization. I searched other sites for the service. Yours meet my service needs and the annual fee, and service fee for each visit is welcomed to me on my fixed income.

It’s good to have this service for your home. Saves a lot of money and time. Friendly and courteous staff members. It’s fast and easy to submit a claim online, you will a fast response emailed to you with a claim number and technician to contact.

Very impressed with the warranty coverage and the courtesy representative. The senior discount for 1st time customers was very helpful. The fact that you can cancel and be refunded for unused time was helpful in my decision. I am now a Choice Home Warranty customer..

Work not completed yet, it amazed me that the technician is 2 hours away and cannot look at my ac until the 26th and the claim was filed on the 23rd, thank God it's been rainy and not so hot however would seem we could have someone local and get my unit up and running sooner!

Contacted yesterday morning. Still waiting this evening for a service schedule to be made. Called this morning and told should hear today but have not heard back. Why I haven’t been contacted I do not know. I am getting very anxious and can't figure what is taking so long.

The most recent claim I had with CHW was for them to fix the leak that was in my garage for my outside water and it ended up being three separate leaks. The plumber had to get each one authorized before he could continue. They denied the third leak initially, but then after realizing that it was on the inside of the property, they went ahead and did the claim. It went pretty quick. It was all done before he even left. He got it all resolved that day.

The technician came and fixed the leaking faucet. After he left I noticed a small water drops coming from the water valve under the sink which the technician damaged by accident. CHW refused to pay for its repair stating it was rusted hence not covered. After much haggling CHW agreed to pay about half of the cost which is not fair.

I am in my third year with Choice home warranty. I must say they do great in getting timely response for maintenance requests. HOWEVER, when it comes to assisting the repairs of my air conditioning system I am totally displeased. In 2020 I had a problem with my unit not cooling and was told I had a possible leak And this was the baseline analysis to determine how bad the leak is. No repair was accomplished. Choice sent a technician out and added Freon and the system worked fine.

Updated on 05/26/2022: Water Heater was reported leaking May 24, technician recommended replacement. It was approved by claims dept. May 25. The water heater is coming from??? The technician had a water heater, they could have installed it right away. Now we are waiting, the house is disrupted by all this laundry, shower, dishes etc. Please expedite sending water heater. Thank you.

The agent was very professional and a good marketing individual. I am very fortunate to talk to him. I will highly recommend him for my colleagues and friends. He was very friendly and courteous. I wish him my best.

He tried to sell me a solution and I said yes, then he said, "Well what about this solution," I said yes again. Then he said one more solution. STOP. I just closed the deal for you. JUST TAKE MY ORDER! Couldn't do it so I am looking elsewhere.

Regarding the tech that came out....excellent. Very impressed. Still reserving judgement on CHOICE. We will see how this is resolved...looking good. I do have a suggestion. NO ONE like to do surveys and if you amok people type in their personal info like you have here....most folks don't like that. Repair will be done next week. Parts ordered and in so looking positive.

I was a little upset that the technician had rescheduled my morning appointment to another time because I had a scheduled appointment during that time and the morning time was ideal. However, I did explain it to him and he kept his word of meeting me at 11:00 a.m. There was a delay from Choice Warranty responding to the technician's request for approval of repair which took up some time before he could do the actual work. The work was completed in a timely manner so I could get to my next appointment.

You always provide excellent and quick service for the problem, and your quality people always take care of the problems with excellent attitudes. I am very appreciative of all your help and services, especially since I don't have to worry about finding someone myself and can always be confident about an honest and quality outcome.

The technician was very professional, found, and solved the issue quickly. I was very happy with his work. **An additional comment-- I don't know why so many companies is this area add a service fee to credit card usage. I came from another State, and never experienced that before.

So far so good. I had an issue going on with my pool piping and filed a claim. Within days a technician came out and fixed my problem. It is a great peace of mind to know that these things can be covered when the situation arises.

Kyle is the name of the technician that came out from Rotor Rooter. He was very professional, polite and informative. Although it was his first time dealing with filling out a claim form and waiting patiently for authorization for Choice Home Warranty he was very patient in doing so. I would recommend him and the company.

Am not happy with the speed of the claim process, think it is too slow to be without an appliance. Speed of claim review and time for check to arrive is too slow. Also was not happy with the settlement.

This water was fixed very fast. The repairman was very fast and efficient. Joe ** was very nice and took our problem serious. If I ever have another plumbing problem, I would prefer Joe **. We have been with CHW for a few years and will continue.

CHW responded to our claim in a positive and timely manner. Our case manager was very patient while explaining what was happening. We will recommend CHW to our family and friends. One friend already requested the number to CHW. We look forward to working with them in the future.

Choice was very professional and worked my claim in a timely manner in fact a service technician came out same day claim was filed. I love how I was kept informed thru text messages every few minutes until the technician arrived and got text this morning that my parts had been ordered and I should be receiving tracking information soon. Everything is so detail, and I love it.

Our technician was very informative and diagnosed the problem right away. We unfortunately need a replacement unit and our quote said it could take 30 days to get an eCertificate for Lowe's... Not sure about anyone else, but I need to do laundry before that 30 days is up.

I am very pleased with this service and I am recommending this to my Niece who will be purchasing a home for the first time and if you own property there are thing that come with age or just normal wear and tear. Things in this day and age are produced fast and don’t last long like in the old times so you need a good warranty program. This one is number 1.

My air conditioner was not working. The serviceman was on time. He did a quick and good job. We discussed what was wrong he told and showed me what he did. I checked to see how much the freon and fuse cost. So if it happens again I Can do it. It was the fuse and my air conditioner needed freon. The cost of fuse is between 30 and 300 dollars. My fuse is 45 dollars. I can do that for now on.

The technician was excellent. One of the best ones we have used so far with Choice. He was polite, well spoken, knowledgeable and diagnosed the issue quickly. I would use this technician and company independently of Choice if they were available.

Choice Home Warranty was very quick to respond to my problem and set up an appointment with a dryer repair company all within 24 hours. The dryer company had all parts to repair what we thought was the problem. Them set up new appointment with electric technician.

Came in a timely manner, determined the problem and the fix and submitted the request for repair. Repair was approved within 5 minutes. Parts have been shipped to my house and repair appointment has been made. Very happy with the outcome.

The tech that came to my house to fix my AC was very professional. He works at Community Heat & Air. The tech 1st from M&M was very rude and had a nasty attitude. Thanks to the tech that works for Community Heat & AC . I would recommend that Choice use their techs. The one came to my house was very respectful and did his job professionally.

I will be canceling my service, they don't have good customer service. They don't cover portable AC units but they sent 2 tech to my house for it. Then Choice lied. Said they would cover it then a claim specialist said she wouldn't.

Arrived on time and fixed the issue quickly and efficiently. Left the area clean and showed respect for my belongings. The scheduler fit me in quickly and sent a text ahead of time, confirming the date and time would work, and explaining the technician's situation, which was also nice.

The technician was great. He was respectful and cleaned up. One of the issues we did fix and had to order other parts. The only issues I have is when he unstopped the downstairs toilet the scratch the toilet she. The white paint is gone and it looks dirty. But, job well done.

The Girl that helped me was will knowledgeable about the company and very experienced. I was so surprised at how quickly and efficient and how easy she was to understand. Very polite! I was even more glad when she said I was covered foe plumbing problem at my home! Thank her and Thank you Choice Home Warranty! Terry

After enrolling 5 properties, I wanted to make some changes...Called in..After waiting was given the option to receive a call back...When I received the call back...the representative said I had to be transferred to the "retention" department...That's where the problem started...Was on hold...then automatically received a message saying I would receive a call back..then got the call back...Told I had to be transferred to the. "retention" department...This happened over 6 times in the last 3 days..IF THIS IS WHAT CUSTOMER SUPPORT IS LIKE.. I'LL BE CANCELLING!

Our agent was very knowledgeable and courteous. He had no problem answering my wife and I's questions. The agent at CHW made us feel welcomed! We appreciated that, It's nice to talk with someone who took our needs into consideration and not just trying to make a sale! CHW we thank you for being so professional. We looking forward to having CHW for years to come!!! The Kallie family.

Within 24 hours after I initiated a service call due to an AC not cooling, I received an email confirming the claim. Later, the AC company called to set the appointment for service the next day. The AC serviceman diagnosed the problem and fixed the AC within 30 minutes. Very satisfied!

Sales person did a great job recommending and closing me on a 2nd Home Warranty policy. It was at the end of his shift and he was just as fresh and persistent as if I was the first prospect of the day.

Rep was very nice and helpful. Understood my needs and what I was looking for without much explaining. I was also at work and he understood the if I had to place him on hold not to hang up and the reason why. Thanks for being so friendly.

First, they respond to you quickly. But, the authorized department made the story and found all the ways to avoid paying the money. In my case, the permitted technician told them the electrical system of a 17-years-old water heater was broken. It's worthless and unsafe to repair. I have the report in my and also submitted it to their system. But their authorization department kept saying the technician told them the water heater was repairable and only reimbursed me $315.5. I have all the documents to approve the truth. But the only response I got was that their authorization department talked to the technician, and the technician told them they only needed $315.5 to fix the issue.

CHW contractor was very prompt in calling back on a Sunday evening and setup a Monday morning appt. Great service and quick replacement of the unit. The technician was friendly, skilled and very efficient in identifying the issue and resolving completely.

Tracie ** is the lady l talked to regarding a home warranty. She walked into options and advised me what's best for my interest. I took her advice and hope Choice Home Warranty will prove what she promised. Ram encourage

I was looking for a Home warranty because we bought a house. I had Bob on the phone and I have to say the Customer Service for CHW is excellent. Bob was perfect in telling me what is covered and how everything works. I can just recommend CHW.

The technician was very pleasant, knowledgeable and very respectful of the property. Unfortunately he did not have the part needed so scheduled a follow up appointment. My only complaint is the 4 hour window reserved for the appointment, that’s a long time to sit around waiting. Can a 2 or 3 hour window be arranged?

I have only used the Service 1 time. I was pleasantly surprised. The Contractor was wonderful and the repair was quick. I have recently canceled my existing policy and purchased a new one for my new home. The sales rep was unrelenting. I felt that he didn't really care about me or getting me the proper coverage for my home. He just kept trying to sell me on some VIP program. I swear it was easier to buy a used car! I would recommend Choice reviews the sales tactics used. Otherwise, I am happy with the service itself.

The technician told me that Choice Warranty should offer me some money towards a new washer. Choice Home Warranty offered nothing!!!! Even though one of their representatives assessed my washer on December 7 2021, some company idiot suggested that my washer had been misused and abused. This is one of Choice’s methods to deny claims. I have renewed this year’s Warranty. I won’t make this mistake again. Thanks for doing NOTHING!!!

My representative was very thorough and explained everything to me. Because I was a prior customer, he was also able to get me a very good deal on the account. I am very pleased with this company, and will refer them to all my friends and relatives.

The Salesperson I spoke to (Shawn) was very clear explaining Choice and the services offered. He was very patient and courteous to my many questions. It was clearly his presentation of the company and the services it offers. I was very pleased with his presentation. So I purchased a plan.

My Frigidaire refrigerator had failed to an irreparable state. But my Choice Home warranty case manager told me that the warranty company can't replaced my refrigerator but would pay me according to their evaluation. Their evaluation was much less than the price of my refrigerator. It was less than 50% of the price of my refrigerator. Also he told me to wait for a month to get a check from them and I am still waiting for the check. Don't buy warranty from them. What is the purpose of buying home warranty if they don't replace your appliances. They are liar and I would not recommend Choice Home Warranty to anybody.

On 4/18 2022 I had a service call for my dryer. I paid the 85.00 for my visit. Claim #**. Issue resolved. On 5/14 began to have same issue. Placed request for same issue. Repairman came on 5/15. Claim #**. I had to pay another 85.00 for same issue. Seems very unfair.

The service from Choice was fast, and the tech from Allied Plumbing was great. He was very knowledgeable and helpful. When he came to install a new disposal, he was very thorough and quick. I am very pleased with the service. Thank you!

AC broke, 2 days for repairman to come out, another 24 hours for an answer to repair. Claim was denied because it still has manufacturing warranty. However, labor and freon are not covered under warranty. But if it wasn't und manufacturing warranty it would be covered in full. Makes no sense on why CHW cannot repair in full and put a claim into the manufacturing.

Charles was polite and very thorough. We hope he will be the repairman who returns to correct the problem.

It was very prompt in showing up, took pictures of the problems on the unit, very thorough. Technicians were very polite and understanding, they took their time to look over the situation and told me that they would turn in everything and get results back from the company for repairs. Thanks.

Tech never showed up from G servicing on 5/16. Notified CHW and still don't have a tech as of 5/23. Left another note for CHW and waiting. Unable to reach anyone via phone. Good thing we aren't currently in the 90's.

The experience with Choice has been nothing less than horrific. After numerous calls and attempts to get service the first technician provided when called by myself after he failed to show, I called him and he stated he was never informed of any work assigned, the second technician was a no-show, whom I requested Choice to call for themselves and as such he told them he was unable to do the work. The last technician, who of note, specialty is Home Cleaning as indicated in his company name came out and changed a $15.00 switch, but indicated the motor was shot and would need replacing he believes. However, he went on to say, he did not believe Choice will approve or cover as they are difficult to get reimbursement and or coverage on most items.

Excellent response from CHOICE and the claim regarding our fridge. Memorial Day is NOT sales! If CHOICE would like to participate in supporting Gold Star Families, or Active Duty Military Families on Memorial Day, it would be an honor to help them find the right organizations.

So nice to get Sunday service in this heat!!!! Montes was quick and courteous. I was shocked when he said it should start cooling off soon. It felt like he was only here a few minutes. The process to order service was simple as well.

Attentive, professional, courteous, and No Pressure to purchase!! These are what I would describe as my experience with this customer service representative. I explained that I live in a condominium and all my questions and concerns about the policy and what is and isn’t covered were answered. I tried to ask another company the same questions and was repeatedly asked for my card information. Thank you for a great experience all around.

Was honest and to the point. Fridge drain was frozen up. Nothing to do but allow it to thaw. So he told us the steps/process to do it ourselves if it happens again in the future. We have since put the door alarm on so we know if the door is slightly ajar.

I really didn’t want to comment or create a review until we received our reimbursement for our refrigerator. Otherwise it was a very painless process in which we will receive our funds for replacement within 30 days. I will create a new review or edit this one if permitted.

Heritage Heating and Cooling was assigned to our claim. I do not know the name of the technician, but I can say he went above and beyond to repair our AC. He came out on a Saturday. When the repair did not fix the problem, he came out again on Sunday. He ordered a part, but got it working temporarily, hopefully until the party arrives. Needless to say, I’m impressed.

The technician who came out was professional and on time. He had to order a part to complete the job. When that part came in, he fixed it and the dryer is working just fine. Our only complaint is that from our first call, it took almost a month to schedule someone to come out.

I was able to process my claim smoothly and now I'm awaiting a service company to come out and address my refrigerator. I am looking forward to having a ewotk refrigerator. I hope all my groceries do not go bad as I wait for service.

I was very pleased with the quick response to the problem with the lack of air coming from the air conditioner. The problem was quickly diagnosed and suggested that the compressor be replaced. Would recommend friends and relatives to subscribe to Choice Home Warranty for coverage when purchasing a home.

They sent someone out fairly quickly to work on our problem. The person who came out to fix our problem was very nice and knowledgeable. We will not hesitate to use them again and I would think they would be helpful for anyone else who is needing them.

The intention of purchasing Choice Home Warranty was to have insurance in the event of an appliance being inoperative. To my great disappointment, Choice Home Warranty did not honor their promise to this consumer when my above the range microwave became inoperable. The repair technician sent was very professional and instantly knew what the problem was.

Had a wonderful experience with with the service technician. Communicated well throughout the job. Handled the problem with. The air conditioner skillfully. Personable personality and spoke professionally before, during and after the service. His helper was experienced and courteous as well. Service. Arrived earlier than projected the day he said that he would be here.

Choice home warranty response very quickly. Once you put a claim in Repair Man comes out diagnose the problem. Submit their findings and by the end of the day Choice home warranty notify you when and how they’re going to replace a fixture unit.

Our experience with Discount Plumbing was an experience well worth sharing because the degree of professionalism was way beyond our expectations. Not only did the technician fix the problem, customer service made sure the time frame for the visit fit our schedule. Both technician and customer service receive A+ from us.

The person that repaired the washer was very efficient and polite. The only concern was my washer continued to fill causing a water on the floor problem with soaking wet clothes. I made my first Choice work needed call since going with Choice. I received an e-mail acknowledgment but did not hear from Choice until a repair man called 7 days later that he was on his way. If I had had a more serious situation this time delay could have been very problematic. That is my only complaint and I’m very happy to be with Choice rather than my former home warranty company.

I had problem with my dryer. I called in the morning and in two days the problem was fixed. I did not even needed to call second time. I was with AHS for years and as per my experience this would have taken weeks and multiple time call to AHS. I am so happy with Choice Warranty service and do not regret that I signed for three service.

The purchase process was easy and the agent was good, now let's see how the follow up service is? I have service through other providers here in Arizona, but they do not have plans available in Oklahoma. This was from a random Google search and this company was well rated.

Tried to contact CHW rep but was never able to make contact to discuss my claim. E-mail and site she wanted me to go to, I was unable to process her request. Called and phone rang for 15 minutes till I hung up. Finally gave up and took your offer which I did not totally agree with.

Tech was ON TIME. Knowledgeable of ac unit. Quickly diagnosed issues and resolved my problems. Took time to replace worn wires and made sure unit was Operational before leaving my home. Very courteous and explained why he replaced my capacitor and why my unit had malfunctioned. Highly recommend!

Service done in time without any exception. They replaced the motor and capacitor. Technician was great and knowledgeable. He did the diagnostic in least time. Earlier I have two failure on AC condenser unit. But CHOICE has regretted my claim saying that due to corrosion which I was not agreed upon. Ultimately CHOICE has not done the job.

One technician came out and submitted a report to Choice. Choice then said I had to buy the condenser for $893 plus pay the technician $1200. Then Choice cancelled that technician and sent out another. This time I only had to pay $1300, which I agree with. I should not have to pay for the condenser, even though it was an upgrade, because they did not make the old condenser. All of this delayed repair of my A/C for a week when it was 96 degrees here. Sure made it warm in the house for senior citizens.

I was told to read a section of a contract that was never given to me. Your company said it would repair problem when needed. If, there is not a clear agreement of your service, then it means I have not been given correct info. about the plan. I purchase the warranty that is not doing what I have expected. Please send me a contact explaining the reasons some things are not covered. I am very disappointed, because I thought, I have something in place would be there for me, if needed. That's what your AD and company states. Please help me.

The sales person for Choice Warranty lied about the coverage of Freon. He said it was fully covered. It was not. I asked him when I talk to him about this specific issue. Because my air conditioning is older. I changed companies to Choice because he specifically said it was covered.

The techcian was just fine, but the response to our problem was not acceptable. Called on Tuesday AM because our heat wasn't working. Got an email the next day that the technician would be out SATURDAY! Got on your company's website and sent a message that four days without heat was not acceptable. Your response? Crickets. The silence was deafening.

When I started having cooling problems I called Choice Home Warranty right away. Literally the next day I was informed which company would help me. The technician came on time and determined that the cooling system had to be replaced because it was very old and it was impossible to find replacement parts for it. The technician notified Choice Home Warranty and the company agreed to pay for a new cooling system the very next day. And it was all done in the shortest possible time and in a highly professional manner without any delays. I am very grateful to Choice Home Warranty.

I immediately answered your email and paid you $595. He said the parts will be ordered that day. I received another email saying the parts group were ordered. A call back two days later parts not ordered. We live in Texas 95 9798° heat. I’m upset that this hasn’t been done in a more timely manner. Finally the technician called me yesterday after I called him numerous times and said he had all the parts except one and he will try to get it and come on Monday the 23rd we’ll see if he comes and shows up.

Technician was good. The follow up and get my replacement from you is too slow. The tech was here in March and I still gone have the gift card to Lowe's to get the replacement. HELP! I need the microwave.

The worker was on time and very polite. He went thru the freezer with his items to figure out why it doesn't make ice or shoot ice down the schute. After all the estimating he found out he could not get the parts to fix.

The company dispatched for repair of my washer was on time, professional and knowledgeable. The problem was minor, yet the technician explained the cause to me with clarity and tested the washer to ensure the unit was in working order before leaving.

Tech came out and fixed the bottom glass on our oven door. Was pleasant and knowledgeable. We’ve had CHW come out before. Your tech are always thorough respectful and easy to communicate with. They seem to know answers to any and all questions. And in frustrating circumstances they are always professional.

CHW's database of vendors that specializes on pools is very limited. We filed a claim on April 2022, and to date none of the vendor that applied do not specialize on pools. The vendors that do specialize left CHW as apparently they do not pay well or on time. So far I am highly dissatisfied that we may move to another company.

Updated on 05/25/2022: I had made a on-line claim on Sunday and it took up to Thursday to come out. I called over 6 times to them to get a answer what's next. They kept telling me they are waiting on the technician to respond back with the reports. The next time I talk to them they say they are reviewing my claim from the technician. The next day they said they have been calling the technician and email him for a report to find out the report. They lied to me just to wait on the technician. Here is Monday. They telling me that they're going to cancel him and set up a new claim to solve my problem. I told them that it's hot and there is a new born living in the home and everyone works from home. It's taking up to 2 weeks to get this done.

I was offered a Lowe's e-gift card to replace my washer. After I received the offer I was told I would have to wait 30 days to receive the card. I tried calling customer service who told me I had to speak to a case manager. My case manager won’t call me back so now I am stuck without a washer for a month.

Anthony seems to be extremely knowledgeable, he recognized the problem within about 2 seconds (I am not lying) and replaced the sensors, and was gone within 15 minutes. GREAT service! Anthony is very friendly but keeps it on a business level. I'd recommend his company to anyone seeking garage door repairs.

Seems response time could be improved and possibly process also. Takes a few days to a week for first response after submitting a claim, then takes a few more days for CHW to authorized and then another week or more for scheduled repairs to be completed.

A more timely response would be great as I have someone in the house who is not well. That being said they have always addressed my issues without any problems. We have always been satisfied with service and their ability to address issues.

I was very pleased with how fast CHW got to the problem but was very upset at how long it took Down South Plumbing to get the part and correct the problem. I was without hot water way too long.

I used another company in my old home for 12 years, but you have a much higher rating. Marshal the rep I spoke with was easy to work with and very knowledgeable. I am looking to an easy time dealing with any issues that arise working with your company.

As I was looking at Choice Home website, a phone call from FL rang, it was Josh calling me from Choice Home Warranty!! I had already decided to purchase a home warranty policy for our home. Josh was very polite and we settled on adding a couple of appliances. Josh ask if anyone in our house was 55 or older, I told him I was 65 & my husband was 68. He discounted the policy a little bit because we are both Srs. I gave him my credit card info and was emailed the policy.

You didn't even cover the leak in the bathroom because there was some superficial rust. So I ended up paying for it myself. Which didn't have rust through the pipe. So what good is this home warranty? I pay a high price for this service and to not pay for a little rust is ridiculous.

I just signed up today May 21 and the customer service person that took my call made me feel welcome and explained all options that I have. I am looking forward to a good relationship for the next three years.

Knowledgeable, prompt, professional service with a smile. Explained all aspects of my problem and the remedies for it. Checked each piece of equipment. Made appropriate recommendations and submitted information to warranty company. Top drawer, first rate operation. Recommend him highly. Hope he does the install for my new system soon. Getting warm here in Georgia for old folks.

Gina was amazing at listening to why I wanted to transfer from another company. She explained the contract, fees, and benefits. She answered all of my questions. She provided me her direct line if I needed anything. She also explained the refer a friend program.

Terry was fantastic and quite intent to answer my every question per my first purchase of a warranty. We are elated to have the peace of mind our purchase provides, and Terry’s attentive care was confirmation we went with the right company!

The Whirlpool tub stopped working. He had to order a part for the breaker and will have to come back and fix the problem. Hopefully, he'll be back next week 05/23/22. I want to thank David ** to thank him for a doing a good job so far.

The tech, Ben I think his name was, that came out to do the job knew what he was doing. Within an hour he had replaced the compressor motor and the AC up and running. Professional and would use them again.

My garbage disposal does not work. I called the repair company Alpha Omega Repair Services and was told he would not come because Choice Home Warranty owes him a lot of money. I paid him the $65 charge. What happens now?

The technician/repair person, worked to accommodate our time schedule. We were very pleased with his timeliness, professionalism, and courtesy. He worked quickly and efficiently to address our problem. We were very pleased that the repair was done without further issue.

The customer service as far as assigning a company to my service issue was great along with the company accepting the job. The only problem I had was reaching the company that did my work after calling on numerous occasions to possibly get an earlier appointment no calls were ever returned. After being out I received a call from the tech who was in my area and I had to turn around and come back home three hours prior to my appointment time they set, other than that the work was great and the technician was very good, knowledgeable, and courteous.

It took quite some time getting the repairman to my house. It was quite some time to get my furnace repaired but it took less time to get my A/C repaired. Thank you. The repairmen were quite professional. The local repairman was very prompt.

I received a thorough explanation of the issues. The repair was done quickly. This tech never stopped even for a second, worked right through lunch, no breaks at all. Although I know very little about the mechanics/electronics he appeared to be very efficient.

Technician came to assess and was efficient and competent. He worked around my busy schedule. He was very polite and helpful. I made a claim and he contacted me the same day. Timothy from Alpha Omega is a super technician!

The spring on my garage door was broken and I could not get out of the house. The technician was very accommodating because the original appointment was set for Monday and he managed to squeeze me in on Friday when I told him my situation. He was timely, courteous and efficient and he fixed the problem.

The customer service is nice, The problem is the technician didn't have any experience with Google Nest thermostat that he did the best he could to figure out what was the problem. Since he was not sure what was he did a temporary fixing adding Freon. The AC worked for a couple hours. I had pay $45 extra for that. Bottom line I called Google and watched a YouTube video and fixed myself!!

A/C Unit will not turn on. Claim filed 5/13/22. Appt was set for 5/18/22. Tech dscvrd chipmunk nest, the critter had chewed wires and fried control board. Claim repair was denied by CHW. We are very disappointed. We need your financial help for some of this claim. A/C Repair fee is now upon us with gas prices and increasing other fees nationwide. Ugh.

My garage door would go up but would not go down. After several unsuccessful attempts to realign the sensor eyes, I submitted a claim to choice. The tech arrived early and completed the job quickly. He was very polite and professional.

Very fast service. Easy to do a claim online. We had our water heater installed within a couple days of calling. And we had a issue with our garage door. Fast service. I would recommend Choice Warranty. Easy to do a claim.

The Choice Home Warranty agent explained the policy coverage and gave me confidence that my family would have good protection. This kind of security will certainly help us especially during these trying times we all find ourselves dealing with. Thank you!

Absolutely horrible! Would not recommend! Nearly impossible to reach. Only the technician was good but he works for another company! The company itself stinks! I could barely understand the customer service person. No one would answer the phone. Eventually they just hung up on you!

I filed a claim by phone regarding replacement of my heating and air conditioning system. I was not happy with the process, because I never spoke to a human being - just recordings. I did not receive a verbal acknowledgement that my claim had been accepted. I tried to call the Choice sales person from whom I purchased the warranty and left several voicemail messages, but he did not return my calls. However, within a day or two, I received an email confirmation that my claim had been received and the company which would do the work was Jordan's Heating and Air Conditioning along with their phone number and the date they would come to my house. I talked to Jason Jordan, he confirmed the appointment and he came to my house at the appointed time.

The service was fast and very nice to tackle the problem and correct it. The serviceman was informative about the problem and solved it. He explained the problem very well. All through the service time They kept calling as to where the serviceman was and he was on time. Thanks.

Turned in issue, got a quick response and appointment made for 48 hrs. later. Electrician who was sent out I believe his name was Chris was knowledgeable and had the problem fixed in a short period of time. This was clearly a great experience from reporting to being repaired.

Dryer not heating. Technician was on time. Very professional and knowledgeable. He was able to replace the part on the the spot. He was able to approval after diagnosed the problem and received approval immediately. I will definitely will used them again.

I was told they would be out on a Tuesday morning from 7am to 11am. They did not show because when I called they said it was scheduled for Wednesday from 7am to 11am. It turned out that the hours are from 8am to 12noon. Repairman came on Wednesday at 830am and now I am waiting for it to be authorized to do the repair. Repairman was very professional and nice and explained everything and that he would be back in about 3 days.

Agent I spoke to today was very patient with me. Took the time to explain program and costs several times and gave me different options. I am older and hard of hearing and he took the time to explain it to me as much as I needed.

After having a legitimate complaint and asking for an appeal the appeal mgr. refused to understand. I was told to get my own contractor which took me three days. The person I spoke with said it only takes 10 minutes to get approved. After 1/2 hour still no approval. Finally almost 2 hours they denied. The mgr argued with me and I told her I was told 10 minutes or less. Nowhere in America do you ask a contractor to stay and wait just under 2 hours. Now I will present my case to the NJ Attorney General. I even told her I would settle for half of the fee.

The tech John who came to evaluate my washer and dryer was excellent. But now I am waiting now 1 1/2 hours and still no electrician has come at the time they said to fix, I have waited 2 other times over an HR and it's been a no show each time and they reschedule and now 3x not come, HELP! I had to take a baby dog and baby supplies from my job as nanny to go to my house in next town for no shows, really frustrating.

I am writing to let you know when I searched Home Warranty companies on-line it was not expected, that I would encounter a pleasant well versed young man with not only plenty of information about his company. But he was willing to listen to all of the issues I had with my previous company. He was helpful in helping me resolve any possible future issues. His name is Aaron. The most pleasant young man I have encountered in a long time.

Was looking for a new company due to the one I had is ridiculous. Super friendly, helpful staff. Quick and easy. Could understand the person on the phone. He helped with a discount even to start. Fees are better and more affordable.

Very pleasant conversation in speaking to Shawn **. Well informed and answered all of our questions we had. We have visited several companies and feel this one more informative than others and pricing reasonable. We liked the idea of being able to keep this and or transfer if you sell your home.

I had to call again for the same service after few months. The person sent the first time was a scammer. We were beyond the 30 days window after discovering the scam. We still had to pay the $65 fee for a visit. The company should stand behind the people it sends. Not everything is visible within 30 days. Hopefully this time it goes good.

The service request are very easy to submit by phone or via the web. The technicians are very professional and have resolved my issues very quickly. It’s nice to have the peace of mind that my home is covered with this warranty.

My central air conditioner wasn't cooling but the technician was very polite and professional and he got it all working and I thank him very much. He was very knowledgeable in his profession and would highly recommend him to other customers.

The service provided by ECA Ductworks, Idris ** was excellent. He was skilled, professional and resolved all our air conditioning problems without delay. He took the time to explain what was wrong and give us maintenance tips. I would highly recommend this company and Mr. **. Our air conditioning is now working at optimum efficiency.

Technician that did the work was great, my problem is that it takes too long for Choice to get a repair person out to fix the problem. It appears most of the repair people are not located in Baton Rouge.

The technician was very courteous and professional. He performed an excellent analysis and replaced the ice maker in our Samsung refrigerator. He also performed a complete maintenance and cleaning of the compressor and all components. I would highly recommend Choice Home Warranty.

I bought their 6 year plan up front in my new house, had an issue with my AC unit and it took them almost 3 days to send someone out. It was working but hardly blowing at all. The tech they sent it left the unit pulled apart, first claimed it was just low on coolant and when pressured on why that would result in poor airflow he didn't answer. Then he claimed the system had a block again. Everything was coming out cold. It just had poor airflow.

Air conditioner repair: called on Monday, no service until Thursday…Florida…hot. Due to Medical issues, husband with stroke and son in home dialysis, needed repair asap. When I signed up was told no wait on air conditioner or refrigerator repairs. Service man very nice…

The tech was polite, knowledgeable and very efficient. Gave me advice for avoiding the problem in the future, which I will discuss with my son, who will be moving in with me at the end of the month. I am so glad I switched to Choice - I will definitely recommend them!

Although I had issues submitting the claim online, I was able to call and place a claim over the phone and Choice was responded promptly. They set us up with a technician and we were able to schedule service to be complete the very next day. The technician arrived in the scheduled timeframe and was able to fix our issue. Would highly recommend.

We had our House AC go out.. We used the WEB portal to file the claim.. In less than 24 hours the appointment was made to get it checked. The fella came out, and out the problem quick and fixed the issue.

Tech that came out was great. Quick and thorough response. Choice responded and again failed to repair or replace system without huge exclusions. I emailed my questions and have not heard back after three days. Unit is inop and they won’t answer my questions. I will not be renewing my two plans.

The technician who came to our home was knowledgeable and efficient. He was careful to keep our home clean, wearing shoe coverings and cleaning up as he worked. We are waiting for his return to complete the repair once the needed part is acquired.

Fixed the issue, returned everything to the condition he found it in to begin with.

The tech that came out said there is no other option but to replace the unit. Choice denied the claim as always on my 2 policies. I feel that Choice is a waste of time and money over the last 4 years or more that I have held the 2 policies.

Initially, it took more than a week to get the initial service call. The issue was identified and within two hours I approved repairs with an additional cost to me of $650. After that, nothing!! It’s been two and a half weeks with no AC, despite my repeated messages and phone calls. I cannot at this point recommend Choice and am considering requesting a refund if my fees paid and hiring my own contractor. This is simply unacceptable service.

Our technician asked questions before he came so he could have the correct supplies. He explained what the problem was and how he was going to fix it. He was on time and cleaned up. He was very professional, knowledgeable and shared his contact info. I would highly recommend Carlson Home Appliance.

This is the 2nd time Jorge from JLA Express has to come our home to diagnosis our HVAC. He is very professional, Knowledgeable, & keeps his commitments. Jorge takes the time to explain system operation & the root cause of failure. His communication skills with customers is excellent. I'm soo glad he's part of the Choice Home Warranty team!!!

Excellent service. Fast and best in class. Really happy with this warranty. They have always supported and helped me out. Also the process request is really easy through the online portal and in a few hours, I got a feedback.

I set up an appointment for between 11 am - 3 pm. Get a call saying the tech won’t be there until between 3:30p and 5p. The company stated my appointment time I set was just to hold a spot. Luckily the tech showed up around 3p and it was a quick fix. I was able to leave for work on time.

It was easy to make a claim. However, the email sent confirmation was not complete with service company. Technician didn’t come as scheduled. No communication now that technician has to come back out. I must call Choice & see what the problem is. This is important because it is my kitchen sink with the problem. I am unable to use my dishwasher as well.