Choice Home Warranty Reviews

Fantastic experience. CHW exceeded my expectations. I am very pleased. Fast and professional service regarding my claim. Bipolar AC is an excellent company with extraordinary ownership and technicians. All very knowledgeable, professional, and timely. I will recommend CHW and Bipolar AC to anyone with full confidence that they will provide the same outstanding service consistently.

Choice Home Warranty, so far, is good to me. I like it. My issue has been fixed on every call. They fixed my refrigerator recently. One of the coils was damaged. They changed it. I'm satisfied.

It took an inordinate amount of time for a repair person to be found. All emails sent to your company were returned as undeliverable. I paid in advance for 3yrs of service and questioned the salesperson if my living in a rural area would be a problem and was assured it would not.

The technician was very professional and friendly. He fixed the sensor, turned on the oven and realized the igniter was not working. He purchased the part and returned that same day and my oven is working. I would recommend this technician and Choice warranty. Great job and exceptional customer service. I appreciate a warranty company that has qualified contractors for all my needs.

The Customer Portal does not work for me. Also calling on the telephone sometimes is a nightmare. Called several times and get message for a call back due to long wait times and said yes and never got callbacks. This has caused me to contact vendors outside of Choice at a higher cost for services.

Filed a claim for my AC on a Sunday thinking, oh brother. Here we go, my first claim and it had to be my AC in the summer and I live in S Florida!! To my surprise, I was contacted by a contractor on Monday and scheduled for a repair on Tuesday. Very pleased so far. Contractor hasn’t repaired the problem as of yet. Will keep you posted.

The technician that came out was very knowledgeable, courteous, polite and patient with me. Overall length of time here was not long at all. I most definitely would recommend Justin to anyone to do any type of repairs. Overall for the company I am disappointed about respond given on one of my tickets and that is why I only gave a 9.

Technician arrived the same day as the service request. He arrived promptly, called for a part which was delivered promptly, and then returned to put in the part. Very pleased with the service. The refrigerator freezer is working well now.

The quality of work of the contractors that Choice sent out has been quite exceptional. Recently, a guy came in for my dishwasher. His name was Terrence and he was very pleasant and professional. He came prepared and was just on it. With Choice, I have a little more confidence knowing that my problem is going to be taken care of as soon as possible. It's a reputable company and if I even have to call in, I get professional and experienced help over the phone. The only thing is, they would send people from far away. But they provide excellent care.

The monthly pricing keeps going up. But other than that, Choice has been a great service. They're very helpful to us. I've filed a claim for my washer. They had to replace it because it was gonna cost too much to fix it. Getting the check from them took a little bit of time though. I also had a few electrical issues where they sent somebody over. They recently fixed my microwave too. The process is seamless. I either go online to submit a claim or I will call, then they will send a technician out. The technician will make a determination if it's covered under the warranty or not. Overall, they've been very responsive and timely. I'm happy with the service.

A family member referred Choice Home Warranty to me. When they made service calls, the contractors came out and serviced their appliances. It was a seamless process. I didn't have a warranty company, so I gave Choice a try. When I did a claim, they got back to me within two days. The turnaround time was good. The repairman came a day earlier than he originally planned which was cool. He called and confirmed with me. He followed up with me and told me that he ordered a part and was waiting for it to come in. When it would come in, he would call me and let me know, which he did. Then he came in and did his job. I had to follow up with him today. He took my call and listened to my concerns. Now he's in the process of trying to continue to remedy the situation. The experience has been pleasurable. The best thing is that I feel protected. I don't feel like it's a waste of money.

We had an issue with our kitchen sink. It was on a Sunday. I called and put a claim in with Choice. A repairman was out that Wednesday to fix it. The experience was painless. I paid the initial $75 for them to come in. My husband had went to Home Depot that Sunday and priced it and that faucet was about 200 bucks. It cost us $70 to get a brand-new faucet and it works splendidly.

The technician was able to resolve the issue quickly however did not provide any documentation or report even though I asked. Seemed to be in a hurry to leave. Now my homeowner insurance is asking for a report of what was done and the technician has been nonresponsive, Called a few times. Finally sent a text a couple hours ago. I may not get my home warranty claim approved due to the lack of paperwork.

I have been 9 days in PHOENIX without AC and it still has not been resolved. Worst experience ever!!! Trying to talk to someone at Choice Warranty has been a nightmare. There will NO praises from me, that's for sure. Will definitely not be renewing my policy with you!! This is no way to treat a customer. HORRIBLE CUSTOMER SERVICE!!!

You guys take too long to send out your gift cards so I can get a new washer after I was told that the washer wasn’t going to be repaired. Those cards should be ready to go as soon as I accept the card even though it is not even close to the amount I need to replace it. Thirty day wait is a long time to be waiting for a E-CARD.

When I called to enroll in CHOICE Home Warranty the agent I spoke with was extremely helpful. He explained the policy and how the program works. He answered all my questions and addressed my concerns. I was informed of current specials. He made me feel comfortable and ready to enroll. I appreciated the agent's politeness and thoroughness. Looking forward to feeling secure in my choice.

Casey F. from Sears Home service was great. He was on time, very knowledgeable, repaired our icemaker promptly. He was very polite and professional. The initial call to Choice service was handled immediately. Would recommend him and Sears Home service to Choice Warranty clients. Very pleased with the entire process. Thank you.

Someone came out to fix my washer and never fix it. I called back last week and no one has called me to come out and look at it again. I called about my AC August 6, 2024 and no one’s called me about that neither. It’s only hot down here in Florida and I need it fixed and I’m a little unhappy about both of them right now.

I was very pleased with the process to open a claim online. I was happy with the timely and professional serviced of the Plumbing Company selected. My issue was identified and the course of action was explained promptly. I Received an updated status on site by logging into my account and also text messages from the Plumbing Company until the issue was resolved.

Very pleased with the service from Pepe's Handyman. I have worked with Pepe on regarding other problems that I have had and he handled those projects perfectly, so I was pleased when he was assigned to this project. He was on time for his appointment, and he fixed our problem quickly. Very professional and I enoyed working with him. I would recommend him for his professional services.

We called to inquire about new service and gained great information from the representative that assisted us. He explained everything that is covered (which seems to be more than other companies) and as new homeowners, we want everything covered! The rates are comparable and hopefully when we need it, the service will be too!

My call to Choice Home warranty was handled quickly and courteously. I was kept informed about arrival time. The technician was polite and knowledgeable about the issues. I am very pleased with the service I received both from Choice and Bennett. I would recommend Choice to my friends and neighbors.

Choice Home Warranty sent professionals that know their trade very well. The technician Thomas who came to fix our garage door (broken springs) was polite, professional, and very knowledgeable about his work trade. He completed the repair quickly and he was on time, he even gave us a call to let us know he was on his way. I would highly recommend using Choice Home Warranty.

Jason was great, he was very nice and informative. He was very knowledgeable and helpful. We were with a different home warranty company and they were not that good. Yes I would refer a friend to Choice in the future. Hopefully we will be with Choice for a long time. Thank you.

Technician was good in locating the problem part, but did not check to see that the dryer hose was connected to the dryer after putting the dryer back together and pushing it back in place. My wife found the hose on the ground not connected to the dryer, and the garage was like a sauna.

Our second-floor air handler failed during the heat wave last week, so we filed a claim with CHW. Our technician, Chris was very responsive, professional and expedited our repair efficiently and effectively. He has serviced our home on 2 occasions now, and we would recommend Affordable Appliance to others. Thank you!

It took 5 weeks for repair. When I asked ac repairman how busy they were, he said they always get to all calls within 72 hrs and that they just received call from WARRANTY company. I don’t understand, this can’t happen again, my payments were on time so it should not take this long for repair. I’ve noticed several complaints online about your company. I hope in the future, we do not have this problem.

Sal from White Wave Pools answered the call ON time!! He listened to what we have been experiencing in regards to the motors intermittently working then shutting down. He was thorough and opened the AquaLink box and tested the voltage, then tested the capacitor on the bad motor and ensured the impeller was free of debris! He asked when we last had the filters in the filter tank cleaned and I told him they were due in October as the gauge reads 18-20 Psi. He agreed the range was reasonable BUT checked it anyway and cleaned the filter cartridges anyway. He did a very good job and I would recommend him!!!

Air conditioning system not working. Unable to get a service rep out to my home to work. Still waiting for a rep to come to my home and fix the unit. It's been about a week since I put in my request for service. I have been a member since 2020. And I feel like my business is not important to Choice Warranty.

I was very impressed with the owner (I presume) with Kea Services. He came to fix my washing machine. I would give him an outstanding rating!!! He was great in every way!!! He always answers his phone, always polite and kind, very service oriented, very helpful, comes on time, accurate, and all in all a consummate professional. Thank you so very much!

I rated the locksmith providing the rekey service highly. Do you want six day service before you are contacted? I have to rate the home warranty staff poorly, however. I put in a new online service request and received no response. After six days I telephoned them and received no response from home warranty staff but I did receive a response from a locksmith. I have not received a follow-up call or email from the home warranty staff.

I called on Saturday night to register our need for a technician. I got a work date for a week later on Friday. In addition, the time is 8 AM to 5 PM which is rather unreasonable. I am not happy with this choice. I am paying for service and I don’t feel like I am getting reasonable service.

Very dissatisfying due to the fact that my refrigerator stopped working through no fault of my own just wear and tear. The technician came out he did a very good job, but my claim was not qualified to be paid stating that the issue was not normal wear and tear.

Choice couldn't find a tech that would come to my home so, I found my own and I am now waiting for reimbursement. At first I was discouraged with customer service but now I am assuming all is well. I understand if you live in a rual area that Choice has a harder time in finding a tech to service the customer.

Technician arrived and showed no identification. Wasn’t wearing any type of company clothing. He said he didn’t know why he was here. I told him what has reported to the warranty company and he said okay. He investigated the situation and found that the thermostat was not set at the proper temperature. Once he completed that I told him my smoke detectors had gone bad, I hadn’t submitted a claim for them and I had purchased replacements and could I pay him to put them in. He agreed and installed and tested them. I paid him and he left.

Opened garage door and exited garage with no problem. Returned home and door would not open with any device. Entered home through front door and went to garage. Found that the main spring which lifts the door had snapped into. Must have happened as we hit lower door button and drove away. Immediately registered problem online. Service technician came the very next day and replace Spring which was covered by my warranty. Technician, Michael ** called when on his way and arrived in a timely manner. He was polite, professional, explained exactly what needed to be done and proceeded to make the repair without delay! Door working perfectly.

The phone service told me my ice maker was not covered. I have the best package with all additional coverage. I don't understand why the system said that I did not have coverage? Please review my coverage and fix your automated system so other people don't run into the same issues that I encountered.

My service was for days to come and the thing broke, is very important for daily use. No one answer on weekend so far. The salesman told me different that you are 24/7 nothing I got promise so far was right. So refrigerator is very important for my family service need to be ASAP!!! You should know what need ASAP!!!

The Technician diagnosed the problem and fixed it in a timely manner. He was courteous and professional. He replaced the broken parts, and he said that it would take a while for the thermostat to reach an ideal temperature. He check the inside unit, and the outside unit. I would definitely recommend Sanchez AC& Appliance Repair.

Some have happy ending, some not. Depending on CHW rep & provider., Overall - Above Ave. since work were done though some has to be desired, most especially Plumbing Dawgs, replacement fixture didn’t last long & I was overcharge for the fixture, misrepresenting that the allowance for the fixture allowed by CHW is sub-par, not enough to to get a fixture that will be good enough. It turned out otherwise, bad fixture, bad representation for CHW & misleading representation to customers. Don’t want to refund overcharge & does not answer e-mails regarding situation. Makes up statements that were not facts., UNSCRUPPOUS.

Excellent timing in getting service for electrical issue. However, contractor was not very pleasant or courteous. He addressed the issue and resolved it. It would have been nice if he had identified himself and said the name of his company, arrived at my home in a business vehicle and not a personal vehicle. This would have indicated that this person was a professional. He should have booties on his shoes which would have proved that he cared about the keeping the house clean. He should also have showed his credentials and let the customer that he is licensed and bonded. This is all I have to say and this review is finished.

The help was good with the company they partnered. However there was confusion. You have 30 days to cancel your policy when you start but you don’t know how the warranty company is going to operate til after the 30 days. So if it doesn’t cover your item because they determine it was before your 30 days then item isn’t covered. So being honest and letting them know when the issues started seems like the wrong thing to do if they aren’t going to cover it. On a one year contract the warranty company should honor any issue.

My tub was not draining properly. Had it snaked about a month ago from a different plumber and it cost me $400. I was not aware the Choice offered plumbing services. The technician was great, very knowledgeable and quick. My tub was not draining so he had to go in thru the washer drain, the last plumber was not able to do so. There was some dirt or gook on the walls and washer but he cleaned it all up. I was very appreciative of that.

I have been serviced by Mr. K’s Plumbing for over a year now. He is the only plumber that’s been in our home and has fixed all of our plumbing issues. Kevin recently hired a technician who’s also very knowledgeable and polite. He fixed a valve in our basement quickly and effortlessly! This company is amazing. Couldn’t be happier.

I am very frustrated that I am still waiting for my Lowe's gift card. My dryer has been down for over two weeks. I'm considering moving my warranty service. It is completely unsatisfactory that I have to expect up a 30 day wait without my appliance. What's the point of a warranty if I'm waiting a month.

4 claims in 2 months. 1 claim wasn’t approved & took 3.5weeks to get someone to tell us. The reason not approved was absurd. 1 claim was for HVAC IN JULY! We waited over a week for initial consult. 1 was electrical and still not fixed & been 2 full months! Other was repaired after 2 weeks. Summary, it takes more than 4-6 days for a claim to be assigned. Then another week minimum for appt. Terrible.

If I could give you a - 20 I would. When I was comparing companies I went w/ this one because they told me I could pay the fee once for multiple appliances as long as they were put in on at the same time. I have an older house & things started to break. I put in for my microwave/ hvac/ ice maker. I was then told I would have to pay 75.00 for EACH item. I don't like when people LIE. I paid for the HVAC & they fixed it. I then was told they would have to order a part for my ice maker. Then I was told it was not covered because the co said that the tech said that the damage was too much that it could not have broken like it was in the 14 days, which is not true. Then the tech said that the co said they don't cover ice makers, so which is it? RUN LIKE HELL. Don't waste your money.

Our temps in the Coachella Valley have been in the 115 - 120s. Our AC was not cooling as it should. I contacted CHW, and it took them a couple of days, but they found a great AC guy who came out and fixed the problem. The technician was professional and courteous and did not leave until everything worked as it should.

You sent Fuse Appliance Repair. They are awesome. It looked like it would be days to get my fridge on. One of their guys knew it was not going to be difficult and he came on Saturday, when he could be at the beach, to complete the repair. Excellent, I am overwhelmed. Whirlpool side by side is perfect now. Carroll.

The service was great. The tech was at our home within 2 hrs. And replaced the unit. No mess, no fuss. He even cleaned up after he was done. called to confirm the time of arrival and was very pleasant. I always recommend Choice to my friends and family. Great job.

After Brian arrived, he informed me that the repair would have be reviewed by CHW. I received an email on Wednesday, 8/2/2023 that my appointment would be on Saturday, 8/5/2023. On Friday, 8/4/2023 I received an email that the appointment would be Saturday, 8/12/2023. I left a message with Brian to see if there is an earlier time. I am waiting to hear back from him.

My dryer was not heating. It was very easy to put in a claim using the website. The website is very user friendly. The Technician was very professional, knowledgeable and left no mess. Thus far I have used Choice several times and have had no issues; unlike other warranty companies. I would highly recommend choice.

We were very pleased with the presentation of the service that Kevin ** provided for Choice Home Warranty. He was very straightforward, patient, and pleasant. As a result, we took the VIP warranty. We feel comfortable that our home is covered for the next six years. Hopefully we won't need the service.

I found Choice to be one of the most difficult companies to work with. My refrigerator experienced a problem, everything was getting warm. I called to place a claim. It was rejected and I chose to dispute the decision. Appts were randomly canceled, I tried to contact via the phone system which could not get my number correct and random disconnects. No reasons given for canceled meetings. Eventually the request was denied because they said it must have been failing before I signed up for the service. I was too tired to fight with this place, instead I will get another service, hopefully one with better customer support.

Your customer service was very rude. When I called to ask a general question about the service fee, your CSR took the conversation towards the sales. That was expected and it is great for your company that he's very aggressive in sales. However, I terminated the call because I was very offended by a comment your rep made. I told him that I'll review the service and compare, and he says "You can't even make a decision to spend $50 a month???" WTH!!!! Is that how you train your people to talk to your customer and prospective? I hope not.

I spoke with Rose to make my claim concerning my Garage Door Opener Service. She was fast, efficient, and respectful. She spoke slowly enough for me to understand her, repeated the information back to me, and made sure I understood all the details concerning the process and what to expect. Within 5 minutes, I received my confirmation email and the name of the Service Technician Company and when the scheduled time for repair would take place. Kudos for great service!

I have not used the warranty yet. During telephone inquiries I was told the service fee would be $75 but an email received after states $100. Emails following enrollment were confusing. I do not have a printer so I would prefer a paper copy of the agreement sent by USPS.

Weather Tech Service was assigned to fix my air conditioner. I was pleased that they were not only on time, but a little early. Every step was explained to me in a way I could understand. They were pleasant and courteous. I would highly recommend using Weather Tech and plan to use them if I have problems in the future.

Disappointed in the time it took to get a service man out. You would think that considering the cost I paid for the warranty your customers would be a priority for service. The service company email said they would be out the next day, next day came received a second email stating it would be Friday. So four days to get someone out and then because of the part I needed it could have been anywhere from the next day to maybe a week.

We are extremely pleased with our issue being resolved in a timely fair turnaround time. The tech was pleasant as can be helpful and very effective, efficient as well as clean, fast and to the point. The problem was diagnosed accurately and fixed promptly within estimate. Thank you very much Choice Home Warranty.

Submitting claim for warranty service is very easy! Online for everything. Very quick response and appt set up when I contacted Choice about Warranty issue. Service technician arrived within a couple of days. Very knowledgeable, professional and great customer service by technician who was sent. Would very highly recommend Choice Home Warranty for extended warranty service for your home!

Called in to report fan not operating on air. I was contacted via my email and by Thurs the part was installed by an excellent technician. I would recommend him and he is very knowledgeable and had the problem and part installed quickly. I appreciate the problem was solved and the system is working well.

Service with tech was wonderful, however, the same parts that were installed less than 30 days before must have been defective or installed incorrectly. I was scheduled for them to be replaced 2 weeks after the visit....In the meantime, I still had food spoiling which was expensive and irritating because I bought items that didn't last 2 days.

The Tech from North Texas Contractors LLC arrived on time. He was very polite and knowledgeable. He checked out the water heater and explained current issues. It was leaking water and bursting out the seam in the back. He submitted information to CHW and explained the process. Within an hour the approval was sent to me by email. Once the Water Heater was ready for pick up the next day, he called and set a time for installation which was that afternoon. He came with new WH and installed in about 2-3 hours. Explained how it worked and gave me the registration paper - suggested to go online and register asap.

We were looking for a different Home Warranty Company and looked online with Choice Home Warranty. As we were inputting our information to receive a quote we received a phone call from Kyle with CHW. He was EXTREMELY knowledgeable and patiently answered ALL of our questions so we decided to purchase a policy from him with CHW. We received a very good rate with better coverage than our current Home Warranty Company!

Somebody cancel my appointment. I need my door fixed. I called them. Told them to come fix it. Now got to reschedule me another day and I have took off of work Wednesday 9th. I want it fixed asap. Don’t like what happened. Don’t nobody cancel me again. Now got to wait and see when they can come.

The two gentlemen that came to my home to repair our dryer were wonderful. They asked if they needed to remove their shoes before entering the door. Both were extremely polite and professional. They showed us photos and explained the repairs needed to our dryer. They advised me not use the dryer and he would immediately get a report to Choice Home Warranty.

Needed A/C Repair. Choice could not get anyone in my area so they allowed me to call my own! Great timing and planning! We were able to call someone local out the same day. Getting the air conditioning fixed with in the week. I have been using Choice Warranty for almost 2 years now and plan to continue!

Anthony ** was very professional and courteous. It was pleasure working with him. I feel I can trust him and Choice Home Warranty. I have received texts from him thanking me for joining Choice Home Warranty. The offers were reasonable for the 42 months policy. I chose to go with the 42 months VIP program.

I just signed up with Jerry ** of Choice Home Warranty. Although the warranty won’t be effective for 30 days, the experience of working with Jerry was excellent. Jerry was personable and very knowledgeable regarding his product. If you’re interested in a home warranty, I would suggest calling Jerry ** at Choice Home Warranty.

I call the problem in and I was told I should hear something back within twenty four hours. So I am still waiting for a call. My twenty fours hours is not up yet no one has gotten back with me pertaining to an appointment. So I can’t say what the rating is until I get an appointment and find out how long it would take for me to get an appointment.

Zack was great at his job. He cared and was knowledgeable. I had called in twice and was disconnected. I’m glad I got him third call… It helps to have someone interested in helping and cares about your best interest without a pressure to do more than you can.

Not happy with the process. Waited all day for the email I was supposed to receive stating who my repair tech would be and appt time. Never happened. Ended up having to chose the reimbursement route and find my own company ro assess my water heater. Day 2 without hot water. I guess there are worse things. Still not happy

Air conditioner needed a new coil. Had help within 2 days. Contractor was very courteous and fast. Air conditioner was running great after contractor was here. I love Choice Home Warranty. Would recommend it to all my friends. I like the fast response. The contractors they send over are very knowledgeable and helpful.

Charged twice for one visit! Not fair, and no prior warning of additional charges! I have been without a washer for about 2 weeks now. Still waiting for Lowe's coupon to get a replacement which I will have to add money to purchase. How would you like to hand wash everything with no response in sight!

Been waiting for 4 weeks for them to send a tech to fix my water heater and they told me to get my own and now they are saying my tech is too high and on a $ 4900 job they want to pay $500 and they refuse to send a tech to take care of the problem after 4 weeks now. When I call they hang up the phone. Now I have to take care of my self and go after them legally. The worst company I have ever worked with.

My stove started tripping my breaker. The technician that came out was courteous and very competent. He found the problem right away and said he just needed to order the parts, but since the stove was old he might not be able to find it. Then, later that day I get a generic letter from Choice saying that they could not cover it because of whatever generic reason that they could send out to anybody. What? Do you cover appliances or not? I read all the exclusions and still could not figure out why. Why not have the decency to let me know exactly why you won't cover it!!!

My service call and appointment was done in a timely manner. The technician was an hour late. Once he was done, everything was operating properly. The technician was very knowledgeable and was professional in the service he rendered. Great in doing his job. The only problem I incurred is that no one called me to say they were going to be late and how long it would be before they arrive. Technicians should be required to let their clients know this.

Our A/C wasn't working properly. We had Lightfoot A/C Repair come out to service the unit. They checked it out Electrically and found the Capacitor with improper low output. They also recommended the double unit coils be cleaned due to being extremely dirty. After repairing and cleaning our A/C unit it is now working like Brand New.

I am not at all happy with Choice Home Warranty. I am the one who got someone to fix my washer. I also believe that I should not have to pay the $ 95 fee you charge. I am seriously thinking about changing my warranty company. I have never had to have the warranty company tell me to find someone to come and look at my problems. Now I am waiting for choice home warranty to give me the approval to get my washer fixed. I hope it won't take as long for you to give me approval.

The Tech was on time, very knowledgeable, friendly, and spent time explaining what our issues were. He went over our AC system with and then sit down with me and explained what the status was. He put his words in very plain english that was understandable to me. We need more techs like John.

We have a leaky Delta Faucet that has a constant drip. The technician was okay, but our claim was not approved. Consequently, I have purchased a new faucet and will have to hire a plumber or handyman to install it at considerable expense. This was quite disappointing of course since the visit did nothing to fix our problem.

The young men were friendly and very knowledgeable about their job. They were able to give me some good advice about the care of my air conditioner and the conditions of my contract with Choice Home Warranty. I would highly recommend them. They were professional and even took the time to do a video for me so that I would not have to try and remember what they said when repeating it to my husband. Great service!

Rob was very informative and helpful. I felt good about the pricing. By combining two of my properties I ended up saving over $500.00. I will refer Choice Home Warranty to family and friends because of the great value and because I will get benefits for each referral.

The technician was on time and explained the problem to us. His recommendation was then sent to CHW who promptly satisfied my claim in a very quick manner. I am a member of CHW for some time now and I am very pleased with the way they’ve handled my claims.

Ben was prompt and communicated his arrival every step of the way. Courteous and answered all my questions. He put my mind at rest that my flickering lights were nothing serious and fixed my dead outlets. I'm happy to have everything working again. And would definitely use them again.

Technician came when he said and repaired the issue. He was professional and friendly. He had to try several things to fix the problem but didn't give up until he got it done. And it didn't take too long. I appreciated his persistence and desire to find the solution. Thank you.

We had issues with our toilet making the swishing sound every 30 seconds and called Choice Home Warranty. Within 2 days we had a repairman coming out to the house. The repairman, Eric, came out and was fantastic. He fixed the issue but also explained why it was making the noise. T

Latest experience with Choice went well although the plumbing company did not call for approval right away and I called choice that evening to ask why the delay they completed the call the next morning and did a good job, the technician was knowledgeable and explained everything was quick and was neat and would have them back

Highly recommend Diamond Garage Doors. Incredibly knowledgeable, friendly and prompt. Offered advice and recommendations for maintenance and spent time to help me understand the problem that caused the failure. A+++++

Alma's appliance service was very prompt in responding and at communicating with the home warranty. I appreciated his professionalism. He communicated with me and after I asked, he told me what the problem was. He was prompt to the appointment time and promptly scheduled the repair after the home warranty approved the repair.

Always fast and excellent services whenever I need repairs. I have never been disappointed. This company was one of the best. The tech checked every area to ensure each part was working till he found the problem and repaired it. Great job in a short time frame. Gave me recommendations to keep dryer working and what to look for if it showed signs of a problem. Thank you for your time and excellent service.

I spoke to your representative who was very nice but he needs more training re A/C. I explained it has been a few days with a smell coming from my air conditioner and I wanted it fixed. He put me on hold and came back saying that the claim wouldn’t proceed because it was “maintenance “. How does he knows what the problem is? Everywhere I read IT IS a problem. Choice decided not to send anyone. You can be assured I will try to cancel my contract with you.

Just began this journey with Choice. Today the sales representative was knowledgeable and helpful. Due to choosing a longterm commitment it's important to have confidence in the service offered. I had read good reviews and the sales rep indicated I would not be disappointed. Time will tell and if it's true we will have a long time relation.

Plumber came. Fixed the toilets, and ordered the part for the shower because it was a Delta. When the part come I will call the Plumber and he will come and put the part in.

I have a Lacanche French stove (that wasn't one of the stove choices) so I picked Wolf. However, the repairman was not phased by my stove, told me they're basically all alike. Luckily, the ignitor was working after all but it was good to know that I could get repair service for my beautiful stove and I learned the ignitor failed because of a spill. The lesson was worth $75.00!

Everything went speedy. They had someone come out to my house within 24 hours. Still waiting on a response back for them as if they going to take care of the issue but I have no problems with the person who came out. I would tell my friend about this how fast they came out with no problem

It was 98 degrees in my house after my AC went down. Choice set up an appointment with Honest AC and the repair company stayed they will not come as Choice had deactivated their account. This resulted in not having AC for 3 days. I had to buy a $250 window AC for I have a small baby at home. Horrible customer service, no option given other than Wait another 48 hours and see if we find someone else.

The gentleman who helped me with placing my claim was very professional and helpful. I am a senior citizen and appreciated his patience and kindness. Experience could not have been better and I am very happy and pleased with the service provided. I will recommend Choice Home Warranty to family and friends.

Choice Home Warranty denied my claim although the faucet was leaking from wear and tear. Although it has some corrosion as a result of leakage! Where do you think it came from??? This is not the first time they deny my claim, last year the a/c went down and after back and forth they promised they will pay me 1500 and I will buy a new one, all of a sudden they had a different case manager and did not pay me the 1500!!!!

The only review I can give at this time is the interaction I had with your associate when I called to submit a claim for my HWH, it started leaking this morning. She was very courteous, professional and knowledgeable, and put my claim in promptly. Btw, I haven't heard from you all yet or gotten an email about when my claim will be addressed. I need my HWH repaired or replaced as soon as possible. Thanksgiving you in advance...

Customer service was advised that the subject referenced freezer was malfunctioning. An appointment time for 8 AM to 5 PM was set with Sears Home Service on July 27, 2023. At 10 AM of the date of the appointment,a Sears Agent contacted me by phone and indicated the appointment had to be rescheduled to August 2, 2023 for the same time slot because the technician was not available to do the work.

The salesperson explained everything with me and I was so satisfied I will tell my family & Friends about the company service what it provides to family being a single mom this help out of fixing things around the house and outdoors. Save me time and money as well.

Service/Repair individual was first rate. I was somewhat disappointed in the offer to replace (2/3 the cost of the faulty part and less than half the cost to replace with a barebones 2.1 cu.ft 1,000W machine). Nevertheless, the ability for the insured to communicate with the insurer is greatly improved.

Troy did a great job at explaining options and ensuring I got the plan that reduced by cost and would serve my home well for the next 6 years. He was professional and upbeat also. Thanks and while I hope I don't need the plan, I believe it should be a good experience.

My toilet has been leaking for over 1.5 months... Had 2 technicians coming to identify the problem. Finally the third found the issue in less than 10 min. We made an appointment for today and he cancelled it as he hasn’t been paid for the previous service 2 weeks ago!!! When I called the insurance they told me that I will have to wait while they get another technician assigned! Why can’t the plumber who identified the issue and whom I trust get paid so that he could finish my repair? I had to rearrange my schedule and take a day off to be at home for nothing… This is unacceptable. I paid my premium but cannot receive the service that I was promised. And I haven’t been able to use the downstairs bathroom for over a month and a half. I really regret my decision to go with CHW.

My garbage disposal was leaking. I entered my claim online and within 24 hrs it was fixed. They scheduled an amazing plumbing company to go out and fix the problem. This is my second claim submitted with Choice HW and they have done an amazing job getting my claims resolved.

I am very happy with the person I talked to. She took her time and answered all my concerns that I had with my bad sewer line and said she would get a repairman out to me as fast as she could. All I can say is I'm a happy customer.

Actually I ended up cancelling the Plumber. Something came up, so I cancelled the Sage Plumber. What I have to say next time I need plumbing help I would and will recommend the Sage Plumbing folk. They were swift to contact me and were kind, helpful and understanding. I would Highly recommend CHW keep this company on!

The repair went well. Choice should review its process for notification. I received an email two days after the repair was complete stating that the appointment was scheduled for that day when it had been completed previously. Once the repair is complete the customer should not receive upcoming appointment notifications.

Bennett and Sons were sent out by Choice Home Warranty and I couldn't be more pleased. Angel called to confirm appointment time and Ben arrived promptly and took care of the issue quickly and without any fuss. My only regret is I didn't contact Choice sooner than Friday since I had to wait until Monday for the repair. That's on me.

The technician was friendly and courteous and very competent. He was easy to communicate with and diagnosed the problem right away. He then recommended a solution, implemented it, and the problem was solved, quickly. I would readily recommend him to others. Getting him here was the challenge. The dates and times for the visit shifted several times before he actually was available.

I was able to report my claim for the repairing service on my Oven, it is not working properly, and want come on. If it come on, it will not heat up. Having an issue with my freezer for jams and will not open, at time. Understanding was clearly taken on manually calling. Waiting for someone to call me back for understanding. Thanks

Tradewinds Heating and Cooling did an excellent job! They were responsive, punctual, exacting and clear in their diagnosis and they fixed the problem. Choice Warranty, on the other hand, was very slow to provide a contractor. It turned out that Tradewinds was on your list and had been to our home previously. However, because Choice had failed to pay on several claims, Tradewinds declined to accept more calls from Choice until I got personally involved!! Tradewinds does excellent work and Choice should make sure they are a primary contractor in Denver!

Inspector reviewed my Tankless water heater. He was able to look inside and explain to me the parts of the unit and how they work. He then determined it would need to be replaced. Now I am just waiting on a day and time for replacement so I can have hot water. Thank you for coming out so fast to review my issue. Once replaced, I will write another review.

My washer was not working. The technician scheduled an appointment several days later, but I was able to contact them and get them here the next day. The technician was very knowledgeable and timely. My washer does need to be replaced and the resolution was a Lowe’s gift card that should arrive within 30 days. That is just insane to me. I need to replace the washer now, not within 30 days. And if it’s only a gift card limiting me to one store, what am I supposed to do? It’s just really frustrating. I would rather have a gift card straight from Visa and I would definitely rather not to have to wait 30 days before getting any sort of reimbursement.

Great job and very professional. Our initial contact with the electrician was by text to confirm his time of arrival. Unfortunately, I was in meetings all day and could not respond. I contacted and he graciously rescheduled. He arrive as scheduled and completed the job in a timely manner. I would highly recommend this electrician to family members or friends.

Cory was polite and professional. He did the job in a short period of time. He explained what he was doing each step of the process. He put me at ease that he was able to do the job. He made it a very pleasant experience. I would recommend Easy Electric LLC.

My experience on the phone with a representative was professional. The questions asked was clear, precise. I was not pressured into getting anything extra. The person listened to my request and it was executed. I was referred to this company by my sister and by doing so she received a free month service.

Right time... Right place... Maybe... But fantastic result... Temperatures over 110 degrees most of the time for a couple of weeks... A/C failed... Filed claim... WITHIN 3 hours of filing the claim the A/C was fixed... Saved over $500 with CHOICE Warranty... Assigned contractor was in the neighborhood... The technician, Evan, was great... THANKS!!!

The call time & service time could improve. I understand the company pushes for 1-2 business turnaround, this service was 7 business day turnaround. I understand the delay was due to a shortage of the particular specialist availability in my area. Choice Warranty did keep me updated as to their search/contact with a company. I'm grateful this call wasn't an emergency, this time. However, we know non-emergency can turn into an emergency if left unattended. The technician was awesome.

The process of requesting a claim was easy. The assigned technician arrived early and communicated all aspects of the service call. Follow up communications were very quick. We’re in the process of awaiting parts but I’m confident the process will continue to run just as smooth. Considering the time of year I’m hopeful AC parts will be readily available and our system is installed before any oppressive heat returns.

It only took about an hour to get the work orders. 2 of them set after calling Choice Home Warranty. I was very happy that I didn't want you to cook about an hour. One of them is a week away, but the other 1 is just a couple of days.

The person who came out for our garbage disposal called before he was coming, just like we were told he would. He was well prepared to fix the problem, worked efficiently, explained what he was doing, diagnosed the problem and replaced defective disposal with a new one. He also cleaned up after himself. Very professional. Excellent worker.

So far this was very happy experience. They were in and out within 10 mins. They replaced the necessary parts in a timely fashion. Very respectful and neat appearance. The only down is the way I have the put in a claim. I have made several phone calls. Customer service just keep transferring to another line that did'nt work and disconnect me. I gave up.

Choice Home Warranty is not reliable. It's been over 2 weeks to resolve my issue. First we waited almost a week and they told we need to clean the coil. They would not cover that although we change the filters so we paid for that then told we need refrigerant. They send this moron out. He was not told to fix issue by them so he left. Then almost a week later they send another company out and again we were told they won't cover the coil because it in bad shape. I wanted to cancel on the prorated price, I was told they will prorate but charge for previous calls. I have a voice recording from sales saying they will only prorate not deduct for previous calls.

The agent I spoke with was Tim ** and he did an excellent job of pointing out all the advantages a senior citizen gets when purchasing this coverage. His telephone skills were very good and his patience with my hesitance was great. My overall experience was very satisfying thanks to Tim.

I reported my claims about the repair required for the Ice maker on my Refrigerator and the Choice Representative asked for the details and the date that the machine stopped producing ice. She immediately reported the claims to the Technician who promised to come and effect the repairs the following day.

I was reviewing the 5 top rated Home Warranty companies in Oregon. I got to Number two and realized it was the company my sister had selected a few months earlier. I decided to accept the phone call because I wanted to get information. I was pleasantly surprised by the representative's information and explanation of how the program works. While I wanted to check out at least the top three companies, I decided I found the right choice with your company. No reason to continue my search.

The technician, Brandon, at Total Plumbing was outstanding! There was an incorrect entry with CHW so they closed the claim while he was there, and I had to call and get a new claim number. Sam at CHW told me to call Total Plumbing and give them the new number, and Brandon said he would be back in a couple hours. He came back and completed the work, but CHW gave me all kinds of problems saying the job had not been accepted. This was Louise at CHW. I told her I did exactly as instructed by Sam just a few hours earlier and Sam told me she was calling Total Plumbing also. Sam assured me everything was fine and that she just had to put the garbage disposal under appliances and not "plumbing"! So I don't know what representative was right or wrong at CHW, but I do know that CHW has wonderful plumbing companies working for them. Brandon was exceptional!!

I have recommended Choice to my clients and use them myself. Always a great experience. Best part is their cap on repairs and replacements are MUCH higher than the competition. An example would be refrigerator Choice caps around $2500 and others only around $1000. Choice has been Great in everything.

Received phone call from representative, Shawn **, regarding a online request for information about Home Insurance Policies offered by Choice. After a thorough discussion, probably about thirty five minute conversation I decided to go with Choice Home Warranty. Mr ** was very professional and explained Choice Warranty in a manner that I could understand. I recently dealt with a different company whose employees were from foreign country, I didn’t mind that they weren’t located in the USA, but I could not understand, too much of a language barrier. I am looking forward to a long relationship with Choice Home Warranty. Many thanks to Shawn

The technician was very professional and answered all my questions. His work was thorough, clean and neat. He made sure not to make a mess and cleaned up after himself. I would definitely recommend CHOICE Home Warranty as well as this technician to my family and friends. Each time I have had to call CHOICE they have been responsive to my situation.

We have not had any issues using Choice home warranty. The contractors that they have sent out so far have been really nice. Informative and has thoroughly fixed our small issues. We like the incentives they give for multiple years with a cheaper upfront price whenever they happen to run specials. Making a claim is super easy. We have never had to wait long. Overall, we have a positive experience with our first home.

I’ve had two other plans for my home and hands down this was simply the best experience I’ve had with a home warranty company. Putting in the claim was easy. They came out. Checked the washer. Choice did what they said they would do. This company was recommended to me and I would most definitely recommend it to someone and the technician was top notch. Thank you.

I'm very pleased with the service I received from Choice Warranty. This is the first service call I've made to Choice. They responded quickly especially because of the summer heat. The service tech was very efficient. I was told that I was low on freon and he recommended that I'll eventually need to add soon, I'm verified satisfied with the level of quality, professionalism and service. I've had previous home warranty services but I feel I can put my trust in Choice Home Warranty. Thank you.

Tech came out. Did an assignment of my problem made suggestion (recommended replacing the unit). Got it to work for now. Every time I have had a problem the company has came through with swift response and keep me updated on the status of getting a tech out. All theatcame has been professional and friendly.

The ceiling fan in my bedroom stopped working. The light works but the fan will not. The fan was replaced, but the monies allowed would not pay for the same fan (mfg. mod.#). I expected it to be repaired or replaced in kind. The monies allowed only covered the cost of a inferior and cheaper fan. I paid the difference in cost, to get the same (mfg. mod.#) fan. I should be reimbursed for the difference in price. REPAIR or REPLACE in kind.

Rapid response when I contacted Choice about a broken AC unit. I was able to hire a contractor that had done work for me before and Choice was very communicative by email and phone about the process. Documents and pictures were easily sent through the Choice Home Warranty online portal. I recommend choosing Choice.

The first operator that answered my call was more interested in selling me a year extension on the existing contract, rather than providing service. When I informed her that I wish to solve the problem before anything else, I was told that it was "not a covered service". Untrue of course. But the service rep. had nothing more to say. I called again, and the second person was super helpful and polite. I was very happy with her, the tech who came out was excellent and punctual.

Our washing machine went dead; no power. Choice sent a repair service man and he diagnosed the problem as a $1,200 control board repair/replacement. Choice declined that and said they would pay us to replace the washer. Choice first offered a $300 Lowe's gift card and ended up giving us $300 check - for a 3-year old washer that cost us $1,200 new and the replacement will cost about the same. Another example of Choice lowballing us as this has happened in the past. Goodbye Choice.

I requested service for an issue and clearly explained the problem. IF per their process, this issue was not covered under my warranty, then THAT decision should have been made and provided to me INSTEAD of scheduling a contractor, wasting their time, wasting my time and my money for a service call that would leave my issue unresolved to date. To be absolutely clear, this is a reflection of my experience with Choice and NOT the contractor.

Called Choice and they immediately got to work on my situation. I had to wait just a few minutes for the receptionist to look up my information and assign a claim number. He explained to me that my information would be passed on to the technician that handled refrigerators. This request was made late afternoon, so I expect to get a response tomorrow from the proper source. The receptionist was helpful and patient.

The phone calls were relentless. All I wanted to do was find out the cost of the coverage. As soon as I hit a button on my computer, the phone calls immediately started. I mostly didn't answer, but when I did, I asked that the calls stop. They did not. This high pressure approach is awful. I chose this company because I thought the coverage and the ultimate price was fair, but I will shop around to find a more customer-friendly experience.

Easy, no hassle in submitting my first claim for my non operating dishwasher. CHOICE responses to my claim text to me within 30 mins a claim form. I completed the form and sent back to Choice immediately. Within approximately an hour I received text from the service technician company with an appointment. I was given a choice to confirm appointment or reschedule. All this process was completed quickly and was able to reschedule with technician within a mutually agreeable time. Thus far, I am pleased with the quick response time and efficiency in scheduling appointment. The rest will be revealing in the days ahead in terms of technical and diagnostic service and their recommendations. Thus far thumbs up!

Tracie ** was whom I talked with and seemed to answer all my questions without hesitation! Right now im with AMS which I hate and was looking for someone else and Tracie talked me into trying them out so I am going to!!! Then found out there was a Veteran discount I believe and got an even better price both of which I was happy with!! Thanks Tracie ** and hope this Company works as good or BETTER than you told me!!

Other than the fact they had to reschedule me at the last minute, I had a good experience with them. He arrived earlier than the scheduled time and was polite and courteous and knowledgeable of the job, and resolved my problem in a timely manner. He cleaned up everything he dirtied.

Steven was the second tech that was assigned. The first barely stayed five minutes, with no diagnosis of the problem of not cooling to proper temperature. Steven from Red Rock AC was punctual and got right to issue. Stayed one hour and twenty on the AC, which is located on the roof. Came down and said it was the blower. He had replaced and AC was turned on. We endured three weeks of no AC.

I had my first repair service and did it all online and it was all very user friendly. They kept me up to date via email and texts. I was able to change the day/time which was convenient for me. Very prompt service. Thanks. I would recommend Choice Home Warranty to all of my friends and family.

I've had other home warranty plans that did not go the way I expected and cancelled them with notice. The representative was polite and respectful. He explained the process and made it very easy to make my decision. I would recommend based on this interaction to any one interested in a home warranty.