Choice Home Warranty Reviews

My first appointment was with Lymuel's AC and Heating. On the scheduled date, I called the technician to confirm the time he would come. The given time passed and he never showed up. He never answered nor returned my numerous calls. I reported this to CHW. The technician didn’t answer nor return their calls and alert messages. I was at least expecting CHW to resolve this case for me on the same day. It is summer. It was 87F inside my house with all fans on and windows open. I called CHW the following day. They tried contacting the technician to no avail. However, CHW wanted me to be patient and wait another day or until the technician contacts them.

I have Two units of Air condition, one for upstairs and the other for downstairs. Last month my upstairs unit failed and I called Choice warranty and filed a complaint. They sent technicians and found that it was not repairable. They replaced whole inside and outside unit of course with some co payment since it was considered as an upgrade. Within one month my downstairs unit quit working and I filed another complaint. Again they sent technician and got it fixed

Well I have put several claims and only one has been great. It was DX air solutions. All other are just come in and do as little as they can but do not problem taking the 75 fee, and do nothing. Like I said DX Air Solutions is the only one that took care of my problem. I have put another claim and I haven't heard from you all. So I am not happy.

Prompt service on 2 orders - However I think oven replacement award is a bit low. Repairman arrived on schedule and kept me apprised of what he would be here. He was knowledgeable, polite & neat. I don't like receiving a gift card for credit. Want to shop where I choose. Linda

On time - professional - excellent troubleshooting!!! These folks knew what they were doing and they wanted to actually fix the problem - which they did and under 60 minutes!!! If future repairs are needed - I hope this is the company that is sent. Thank you Arctic Air!!!

Randy came and identified it as just needing a reset button. Then he showed me how to fix it myself next time. Gave good advice on not overtaxing the disposal - cutting fruit peels to smaller sizes. I am pleased he came on time and was done quickly.

When I called Choice Home Warranty about my issue they were very professional, polite, and responsive. They allowed me to hire my own technician and approved refund for my cost the very next day after the form was submitted. I am extremely impressed and pleased with Choice Home Warranty.

First of all the repairmen were great. But that’s where the good stuff stops. When I have to pay hundreds of dollars to your company every year and $65 on every repair. Just to have Choice to tell me that it’s covered under warranty. Just call the manufacturer. I pay you to fix my unit. So why do I pay you if you don’t fix it? Why should I renew my policy next year?

I made an appt to have my washer repaired the tech showed up and did not have the part said he wails have to order it. I informed him that I would be going on vacation and would need this matter resolved before July 2nd. He came on June 23rd. The part did not arrive until after I left. The Tech did call me and I informed him we now have to wait until August 2nd at my return. I don't have anyone who has access to my home to get this done any sooner. When I put the order in I said it was the drum, it was making a lid banging sound during the spin cycle. I don't understand why he was not prepared with the supplies to fix the problem as I stated. Had it not been the drum I could then see him saying the part must be ordered. But I specifically stated on the claim that was the issue.

The case worker for this repair said this was a pre existing problem, so it was denied! There's no way to determined when the unit failed. Three days ago this was producing cool air. I thought your company stood behind what you offer. Not very dependability!

My Georgia Plumber has great customer service and communication skills. The technician was polite and knowledgeable. Once he determined the issue with the toilet and shower, it was fixed without any issues. I would definitely like to use their services again.

Went online to make a claim for my A/C unit. Simple to do and had a technician scheduled within 15 minutes after submitting the claim. A/C was repaired by 11:00 am next morning. Temperature that day reached 105 degrees. Very happy with the process.

The technician sent out to look at dishwasher was excellent, however, I have not been satisfied with the solution that Choice Home Warranty provided. I received $246 toward a replacement of the dishwasher which means I am responsible for the majority of the cost.

The tech was cordial. He stated he knew the problem and seemingly corrected it. All seems well now. I would call this vendor again if needed. Time will tell. My previous experience with the vendor Choice Warranty sent for this problem was not good. The issue recurred which resulted in this visit.

He was quick, on time and solved all my issues! I am pleased because the first technician never ordered the part. Thank you! My refrigerator had a part that was broken... He picked it up locally and was on time and did a great job...

The technicians that came out were wonderful. My husband is medically fragile and they bent over backwards to get us at least cold water so I could tend to his needs while we waited for approval to replace my water heater.

Respond time was excellent and company Case Cooling Services were excellent and right on time. Thrilled for this positive experience as our last experience with a refrigerator repair was a disaster. Technician never showed up. I am hoping this is a new turnover for the companies Choice uses to service us clients.. Past experiences have been painful. This last air issue has given me hope.

The Choice technician came a day early and determined one of my units was just a little low on Freon and that apparently fixed the problem. The technician was experienced and competent and completed the task in minimal time. The entire process took much less time than I expected.

Unit not cooling to set point during heat of the day. Scheduled Warranty thru web and had a quick response and scheduled AC company to come out. AC techs called prior to time scheduled. Techs came out on scheduled time and made repairs and completed within the hour. AC working normal.

The company was very helpful. They had a cancellation 7/5, a day earlier than planned. Girl called to let me know someone was about 20 minutes away. Jamison was quick and efficient. Got my tub and kitchen sink water flowing quickly.

When I called Choice to submit a claim, they said, "Please give us a detailed account of what the issue is about your AC." But I don't know anything about the AC. I tried to explain to them what I was told and they said, "It's not detailed enough. I cannot authorize it. I cannot look for a vendor for you." So here I am trying to explain in so many words in different ways and they said, "It's not detailed enough." I told them, "Well, then give me someone who can understand what I'm saying." So right now, I'm frustrated too. One of the customer service reps hung up on me. Then I gave up and tried to submit the claim online. I figured out how to do it and from then on, I have been submitting claims online. It's really quick and they answer really fast.

It happened right before the holiday and I knew nobody would call during this time. My water heater was gone. I made the best of it. Long story short they called, came, assessed and made repairs after getting necessary parts and repaired all needed. Thanks to my technician and Choice Home Warranty service I have hot water, the only part I was unsatisfied with was the fact that I had to pay out of pocket plus my service fee. I thought the company would pay more. Thanks again.

The Air Conditioner was not not blowing out nothing but the it was on. Come to find out that it got wet and did the best he can do and have to order a part it. He said he will put in the part with Choice Home Warranty and they will be emailing me back saying that the part is in and when someone will be coming out.

The response to a claim is great! In less than 24 hours you receive an email that a technician has been notified and the date and time is set. Choice has really earn my respect on being the top home warranty.

After thorough inspection it was determined all is well, and no further work is necessary at this time but for me to keep my eyes open and notify contractor if any further developments take place. As of now all is well.

Customer service is awful, hard to get thru. Can't count how many times I have been hung up on. Don't want to go thru with claims without a hard time. I told them to cover both of my water heaters, they only covered one when I emphasized how important it was to cover both. Now, I have two that are in need of repair and I have to pay for the 2nd one out of pocket. What a sham. Should be able to trust your provider, so I will take my business elsewhere. That's just the tip of the iceberg. Talk to Discover, they have the best customer service of any company I know. Maybe they can give you guys some pointers.

The entire claims process has been satisfactory from filing the claim, working with the service provider and having my questions answered by Choice Home Warranty. I am a satisfied customer and will continue to recommend Choice Home Warranty to others.

Please, send out the technicians, who can fix the problems under 1 services day,. like SEARS. I do not like, if a technician coming 2, 3 times to checking a problem, like today.. 30 day is too long for waiting for the GIFT CARD.

When our over the oven microwave died and the technician declared it dead, we understood that Choice would replace it with a like model. When they sent the check for the replacement, it was at least $100 less than the microwave cost, never mind the installation. When I questioned it, they said they determined the cost using their own statistics, not what it costs to buy one at the store! Sounds like a scam to me. No longer a Choice customer.

Elizabeth has made the process simple and convenient! We started out by emailing as I was busy with work and finished up on the phone. She explained everything again and confirmed prices. Would totally recommend to friends and family! She was awesome!

My contract states repeatedly that if CHW cannot repair my appliance, then CHW will replace the appliance. This statement is false. When my dishwasher could not be repaired (parts no longer available), CHW notified me CHW would replace the dishwasher. However, the funds offered by CHW could not but ANY dishwasher, much less one with comparable sprayers and cycles. I shopped scratch and dent stores and holiday sales, and could not purchase ANY dishwasher for the funds offered by CHW. I protested the amount and that I was forced to shop at Lowe's as the replacement funds came as a Lowe's ecard, which is totally unacceptable.

Jean did a wonderful job, but I thought you advertise same day fix. I called on Friday or Saturday and had to wait until Tuesday. The first guy I talked to was rude. He acted like he couldn't understand my situation. He kept asking me the same questions over and over again. That is annoying extremely!!!!

The technician was very knowledgeable and professional. He not only provided a thorough diagnosis, but he was also able to educate me so that I can better understand hot weather related a/c issues and what to expect during super hot weather.

Worker was punctual, friendly, knowledgeable and professional. Checked the a/c unit, found what was wrong, fixed it without any problems. Answered my questions professionally. Will definitely use this company again. The best thing was coming promptly to assess the problem. The weather has been so hot. Greatly appreciated that.

Seth was courteous, professional, and very detailed and informative and gave me info. On all plan choices for additional savings. I was able to make a plan that fit best. I look forward to Services in the future. Thank you Choice Home Warranty!

I had a water heater that had internal leak and Choice Home Warranty denied my claim without explanation to me. I think they could have handled it better. I WILL shop around and find another Warranty company. CHW, YOU FAILED ME!

Technician was good with analysis and claim was processed in timely manner. However, having to wait up to 30 days to receive the funds to replace the broken appliance is unacceptable. A tenant should not have to wait a month to receive a working washing machine.

I learned about my appointment and determination of benefits by calling in as emails about these issues did not come timely. This allowed me to move up my appointment for my disabled dryer. And set up a convenient time for repair.

The technician was on time and very efficient. We have used and are happy with CHOICE! We also used them to repair our garage door. The technician was on time, fast and efficient. I will keep our home warranty with CHOICE!

Never showed up or called on the appointment that was set. Called the day after and postponed appt. to the following day. Being without A.C. as you could imagine is not fun. Tech that did show up fixed the problem so I am pleased with that. That was our first appointment so I now worry that this is the norm.

Have had 3 claims. Very very satisfied with 2 claims...My cost for hot water heater replacement was over $1000.00 for "additional parts" which consisted of a few small pieces of PVC pipe, a tin pan to catch any drips, and new water lines.. very overpriced parts.

Well I pay Choice Home warranty every month $47 and some change well my AC went out three weeks ago and I have called Up there and there just ain’t nobody want to help me . The representative always blame it on the technician

Maryann was very quick to respond, so far I'm very pleased with CHW. Smoky Vistas manages 3946 Dolly's Drive, 1647 Little Cabin Loop, and 1057 North Ridge. We will be in close contact with Maryann. I look forward to working with the company.

As usual, the job is not finished. He has to submit a request to you to replace my timer. The second time this has been worked on. The first guy didn't do anything, now I'm still having to wait to wash clothes. I remember when I lived somewhere else, you guys had people ready to repair when they came out - not having to wait on permission. Very frustrating. I give the tech a 5 for communicating with me and explaining problem.

Technician was respectful and professional. Worked on the problem and completed the work the same day. The temperature was in the high 80's in my house and even hotter outside, but they kept working to get the job done. I am very satisfied. I would recommend this service.

My air conditioner went out, notified CHW and they sent a technician out to repair my unit. After inspection, he informed us that the unit needed to be replaced. He notified CHW and sent them the documentation supporting their findings. CHW did nothing to get my a/c working. The temperature was between 95 & 100 degrees. After waiting for close to a month and no action from CHW, the health of my family was more important so I had to repair the system myself. Now CHW will not honor the warranty and has informed me that they will not pay anything on my claim. CHW is a terrible company and I recommend everyone to go elsewhere for a home warranty.

I was very pleased with the company that was sent by Choice Home Warranty. The technician was very respectful, courteous, and professional. He arrived at the time he said he would. He seemed to be quite knowledgeable of his business. I will continue to do business with Choice.

Downstairs air conditioner went inoperative in the middle of summer. Choice warranty promptly contacted H & N air conditioning who was out the next day. They were very prompt and professional and repaired our problem in a few days after waiting for parts. Thanks to all for outstanding service and repairs when we needed it the most. Greatly Appreciated!!!

Sink Garbage disposal Issue solved quickly. Problem solved with a suggestion how to maintain for the future. Serviceman showed up as expected and was in and out of our home in no time. Would definitely recommend this service to homeowners.

Mr. ** is a true professional, he called in advance so I could meet him at my home. He was very friendly and polite while taking care of my concerns. He completed the job in about 30 minutes after arrival and cleaned up before leaving. I highly recommend him and his company for any plumbing needs.

My microwave quit working. After 4 service calls ($240) they offered $245 for replacement. An equivalent is going to cost me $650 + $200 installation. Save your money people! You are better off saving your money. Unless you like to be aggressive.

This has been the most exhausting experience ever. My hot water heater went out last Friday and to no avail it’s not priority, to Choice Warranty. Therefore, here it is Wednesday and I still have yet to receive service or for that matter a date as to when it’ll be repaired. I know for a fact this will never happen again, to me. To be a loyal customer for many years to receive this kind of service, is pathetic, useless & very unprofessional. Thanks for nothing! Tami **

Really responsive and prompt to my needs and the job was completed in record speed! I appreciate that I was notified when someone would be sent to the house. Updates were given throughout and I was able to track when the work would be done.

Great professional, prompt service. Got us taken care of fast and earlier than the appointment time. Also got the AC fins on the condenser cleaned to work more efficiently. AC HVAC service in Royse City would recommend highly, prompt and friendly. Thank you.

The system was already fixed by a friend because it took over a week to get someone to my house for repair due to a miscommunication by Choice Home Warranty. The technician who came was very knowledgeable and helpful. He checked out the system.

I find it dishearting how these companies say whatever they want on these form and it is so believed! I was told my AC compressor has gone out and here I am thinking the worse... and, to find out it wasn't even the air compressor! I felt like I was preyed upon because I'm a woman with no knowledge on AC systems. I'm out $150 bucks because I'm being scammed rather than helped.

Went online and submitted a claim. Within minutes I received an E-mail from CHW, they had an appointment the next morning bright and early. The technician was very good and very fast on getting the problem fixed. Thanks to CHW and Weather tech services.

I have asked for home warranty services twice since the time I signed up. Both the times the technician was sent without much wait and both the times the technician were knowledgeable and finished the work fast and to our satisfaction.

I was given an appointment for July 1 between 8 and 11 am. The tech started the faucet Had to be replaced. I was given an appointment for July 5 between 8 and 11am. No one showed up or called. I called and was told the tech would pick up the faucet in Orlando and and come over. I'm still waiting.

Fast to respond to our issues! Trouble with ice maker & dishwasher. Representative was very helpful and confirmed that issues would be resolved. Actually talked to an individual. I would recommend this company if you are looking for a Home Warranty Co.

I like Choice Home Warranty. I've had them for the last four years, and I just signed up for another three years. I'm retiring at the end of the year and I wasn't going to get the three-year one, but they made it workable. The vendors that have come have been very professional and helpful. I'm really happy with them. I call in to submit my claims and leave the information. Then the vendor contacts me to set up the appointment. They had to install a new garbage disposal. They worked on the ice maker in my refrigerator that was blocked by an ice cube and wasn't working. Then, they fixed the drains on my dishwasher. They also replaced the cage in my air conditioner and the handler. The coils and springs in the garage door were not covered though. Choice is way better than American Home Shield, which I had before.

I have used this home warranty for some time and the claim submitted was easy to complete on-line. The response time on a follow-up with service need was timely. Overall, I am pleased with this home warranty company. I was somewhat confused by the referral to service company providing the repair. However, my problem was completed and I was satisfied with the work.

Mr ** was so polite and so professional. He had my air back working in less than 30 minutes. Really appreciate the excellent work. I definitely will recommend your company to my friends and family. This is much better service than when I used another company.

We spoke with Neil and he was most helpful and answered all our questions. We have had your service since 2016. We have only used it a couple of times but we’re most satisfied. It is comforting to know that we have you to call on should a problem arise.

The first technician assigned was unresponsive. I spoke to him once and he stated he had not received work order. I continued to try to follow up and he did not answer phone nor return voice messages. Sent complaint to CHW and they reassigned to another technician. Much more positive experience. Technician even came out on a Saturday for the service.

I just called to buy my 3rd home warranty with Choice. It was quick and easy to get a great rate. I've had positive experiences with my last two properties, policies transferred to new owners, and didn't hesitate to buy a new policy for the condo I just bought. It provides great peace of mind. If you use it even once for a major repair or appliance, it is SO worth the price!

I was told it was a water pressure problem by repair man. Now about three weeks later water is leaking into my freezer compartment and freezing on the freezer walls. I have scheduled another service call and hope I do not have to pay another service fee for what is most likely the same problem.

The service and ease of use has been superb! The convenience and confidence that the task will get done is definitely a breath of fresh air compared to my previous home warranty experiences. Choice is the best choice for excellence!

It is Great service for sure. And the technician is also very great! Thanks. He Arrives on time each time, fixed the issue and give us some suggestions after repairing. We would highly recommend our friends to use Choice home warranty. And

Luke ** explained the program and coverage. I hope I understood completely what is covered and the true test will come when I use the plan and I am not denied because of small print of given wrong information, I enjoyed working with Luke.

In one year it went from $45 to $85 on house visits. It rapidly went up. I don't mind paying but they used to be in the competitive market and they no longer are. Even though I have had them for years and years it has not been in my interest that I have been a long time customer.

Very simple, not complicated, coverage is very good., the Agent answered all of my questions and concerns, and explained to me the policy and saved me some money, I terminated my previous contract with a different company because this company offered me more coverage for less money.

Elizabeth was informative and very clear with the service and what I was receiving on our homes. She allowed me to email for most of the information and when I was uncomfortable making the first payment online, she had no problem calling me to make the payment. It was securing and refreshing. I truly appreciate the service and look forward to working with Choice Warranty.

Very short and to the point for submitting a claim. Now, let's see how quickly the response is for getting a tech out to my home. I am hoping it's as smooth as submitting the claim as it is my first experience with Choice Home WARRANTY.

It took a few days for Choice to be able to assign a plumber. Lucky for me the issue I had was not super urgent. However, when the plumber arrived from J Walton, he was very professional, clean, quick, and did a great job.

Very good courtesy service! I would recommend to others. Claims paid, no problems. I used service, 2 claims - wash machine and furnace. No problems. Monthly rate is affordable. What else can I say, I’m happy with CHOICE HOME WARRANTY, no problems so far. If rates stay affordable I will continue with them.

I signed an agreement with you folks several years ago to cover everything I have, all appliances, all systems, etc. Now I am told by one of your employees, Jose, that my AC problems is actually the result of a problem with my ductwork. In my world ductwork is an integral part of any HVAC system but you folks apparently build loopholes into your coverage so that I now have to pay an independent contractor to correct that problem. To me that is a pretty sad coverage with a plan advertised as "Covers Everything"!

Overall very easy to setup appointment. The call didn’t take me too long to speak to a real person. My only complaint would be that the automatic voice machine couldn’t understand my request. Should just skip this step and direct me to an agent and save me couple minutes.

My sales associate took the time to walk me through everything a home warranty covers since I had never purchased one in the past. He was knowledgeable and treated me like family. I would definitely recommend working with Choice Home Warranty to any family or friends!

Never had home warranty insurance and recently filed a claim that was super easy. The agent walked me through their quick process and within a couple of hours I received my service appointment. Very happy with the customer service and the ease of filing a claim.

I am 76 years old. This is the worst experience I have ever had with any insurance company. Give you bad websites to go to, incorrect phone numbers. Do not respond to e-mails and refuse to call you during times you are available. Only call and leave messages during times of non availability.

Our warranty company fired us even though we hadn't had a bad experience. I started looking around and did some research. It seemed like Choice was a good alternative and they had good reviews. They had good policies as well as deductibles. I got ahold of them somehow, went through the process, and we signed up. I took a risk that they have a good stable of providers that would actually show up. It turned out, they have.

After I contacted CHW for a garage door problem, I quickly received an appointment with Winston Doors. They never showed up for the appointment and kept giving me new dates for their arrival. I contacted CHW again and was told that the repair would be given to a new firm. I received no confirmation from CWH on the change and after a couple of days with Winston still giving arrival dates that changed they finally showed up - 10 days after the failed garage door, and fixed the problem.

Was easy to sign up and with good coverage at a reasonable price. I haven’t had any claims yet, so I can’t review that process yet, but when I submitted info for a quote I was called within seconds. Hopefully they are that prompt with everything!

I am happy with Choice because they are very responsive when I put in a claim. They assign the service work quickly. I like that I can request a claim online. This is very convenient. We've placed several claims over the years and have been satisfied with their response.

7 days, no A/C & tech didn't show. CHW rep advised if I find my own tech then I'm on my own with expenses and it's only possible I'd be reimbursed if tech filed online docs on my behalf (which they don't have to do). Yet I pay CHW to provide my services. SMH.

Had someone come out and look at pool problem. Have not heard back regarding repair and material availability. Service person was nice and confirmed the problem... However, not sure of the repair as of this date...as they have not gotten back to me.

The technician is really good and fixed the problem with replacing the garbage disposal. The log doctor office’s response is bad. They scheduled the appointment but didn’t appear and they gave me call next day. It happened 3 times for the same and then finally appeared. They are really bad in maintaining communication and schedules.

The contractor was scheduled to come out 3 times and no-showed and when I called back CHW they just kept screwing me around. Now the guy came and said there's a crack in the unit and more than 30 years old but CHW won't replace it... So I had to call the repairman back twice. And it's still not working right.

My problem was my garage door would not close. Someone to fix it but he said that it came off the track. We paid upfront the amount of money for the plan. Now they said they don't cover it. That bull crap. A door is a door. Need to be fix. Dissatisfied with the company.

My refrigerator was deemed not to be repairable due unavailability of parts. The amount offered by CHW was fair, but it was in the form of a Lowe's gift card, which I have to wait 30 days for. Thirty days without a refrigerator?

I reported the claim and in 1 day the techs were scheduled and at my home. One for the HVAC and the other tech for our dryer. The dryer part was ordered, and the HVAC is being replaced. Experience to date is 5+.

The Ac repair tech was very through and very knowledgeable. Plus he was very professional at his job. His arrival time was exactly the time he stated he would be there. He did explain that it would be a couple more days before he would know what would happen.

The agent was very professional and took his time explaining each detail of the policy to me along with the cost and any specials that were offered. I'm very pleased with the policy and cost. After searching and reviewing other home warranties, I found that Choice fits all my needs at a better price.

First appointment happened in 1 day after filing claim. Waiting on approval for parts and 2nd appointment to complete. Technician was very professional. Phone reps the two time I called about my claim were also very professional and helpful and understood my situation.

Automatic garage door bracket to chain rail broke, unable to open and close properly. Did not have the luxury of waiting for Choice Home Warranty to send someone out six days later as it's a holiday weekend. Resolved problem ourselves.

Excellent timing and repair, the technician was very courteous and knew his job very well. HE COMPLETED THE job IN A very timely fashion, his diagnosis was immediate and accurate, His skill level is shown in the job he performed.

I had a negative experience with Choice before when I was living in Reno. We had an air conditioning system that went out during the summer and they told me they couldn't get anyone to come to my house for two weeks. I had my 97-year-old mother living in the house and there was danger because of the heat. One of my clients was an air conditioning company and I told them my problem. They sent someone over the next morning and fixed it for $100.

Able to talk this time easily to file a claim but remains to be seen how soon can they set up the serviceman. I’m still waiting for their service provider to set up the appointment. Hope it will be urgently.

I don't know if CHW did a shake down and got rid of some bad service providers, but the company that was recently referred to me to fix my plumbing issue was topnotch. This is the 2nd time I had to make a claim with CHW and I must admit my first experience wasn't that great. It started out rough, but ended up great after it took 3 attempts with different providers to fix my dryer that wasn't heating. It happened at another property I had at that time and I had a stacked washer and dryer that was in a tight space in a closet where the dryer was on top, the 1st company that came out told me I had to take it down so they could fix the problem. I called CHW back and on the 2nd attempt, a construction company came out to access the problem, but they never came back or followed up with me.

Contract offer sent to me by e-mail was very reasonable. Therefore, I called Eli ** to discuss this with him. He was very informative and answered all my questions. As a result, I purchased a home warranty from your company.

Easy online new claim process. Looking forward to a quick repair on my Air-conditioning not cooling in this hot summer. I am a REALTOR and many of my clients use Choice for their home warranty needs, including myself. I purchased the Choice 2 year home warranty last year and am using it for the first time in July 2022.

We are waited to have part repaired. Technical seems to be very good. Just waiting for Choice to approve the part. We will then hear from the tech. If not approved choice will give us a dollar amount. Thank you.

Great Fast Service. Highly recommend. I have needed the warranty service a few times and every time I had great results. I tell all my friends and family this is a must-needed service. The customer service team provides excellent service.

The service was excellent. Very good and kind professional! He arrived on time and provided information about the causes and solution. I strongly recommend this technician. The service provided when I started the claim was also good.

The company that Choice Home Warranty sent to repair the AC thermostat was extremely knowledgeable about AC systems. He quickly determined it was a programing of the thermostat was the problem that cause the ac to drop from 77 down to 50 degrees. Great technician.

Thank you Choice Home Warranty. KUDOS Choice Home Warranty Company. Your service was right on time. Your representative was friendly and understood my problem. They submitted my ticket in a very time manner. And I received a company response the same day. THANK YOU CHOICE HOME WARRANTY. Sincerely, Arlene **

I have been mostly pleased with my Home Warranty with CHW. The only exception is the plumbers with CBP in Texas. They do not follow through. They do not answer their phone and they cost me $1300 to buy a new water heater because they would not complete the simple repair.

He was on time, knowledgeable and friendly. He came out early on Saturday morning of a holiday weekend. I thought I would be without A/C for at least a week and he was there within 24 hours. I would highly recommend.

The repairman that came was courteous and very professional. Diagnosed and ordered the part and his boss scheduled the repair. He came out and fixed the unit in a very short amount of time. Very clean. Thanks for you service and response time.

Our technician came and was able to show that our AC was running well and did not need liquid Freon. We were thankful and would use him again. I do not have much to say because I can only tell what went on between the technician and his explanation. He was courtesy throughout the service.

I have been a loooong time customer of Choice Home Warranty. Within the last seven months I have had to make 3 claims on my A/C systems. The first one was because my split system had a condenser fan motor fail. Choice sent a company to help. They arrived, took the service fee, looked at the unit and said "We can not fix this unit" and left. They sent another company and they arrived, asked for another service fee, which we paid. They at least checked the system. Told us that the parts are not available and left. No repair performed. I fix the situation my self.... Really! I called Choice and asked about the situation and they said that my unit was not covered. Then jacked up my monthly fee and the service fee, then told me that the next service would be free.

The grates of the ductwork were filthy and the intake was so bad. My husband has bad allergies and we were sneezing and coughing. It said in the policy that they covered ductwork, but it didn't specify. So, I specifically told Choice that the ducts were very bad and that I was afraid that they needed to be cleaned out, because they were just blowing black and the vent covers were black. But they sent out a guy to check on the HVAC and the air conditioning, which I already knew worked. They charged me $65 and did nothing about the ducts. In the end, we changed out the filter ourselves.

The people at Choice Home Warranty set up the appointment to have the leak checked within less than 24 hrs of filling the claim. The Technician (Adam) was prompt, courteous and he kept us informed during the repair. Everything worked out great.

Extremely pleased with the customer service and the provisions he set to prioritize my request. We are planning an engagement and our pool was turning green since the filter pump was dysfunctional. Josh, from Panther City Pools made arrangements to address our needs so not to disrupt our plans. Additionally, Josh also identified valves which were not working and needed to be replaced, those I will call Choice to discuss.

My experience was as bad as it gets. I submitted my claim and it was assigned to a technician. I was given a 5-hour window. The tech missed the appointment with no communication. This happened 3 more times. 4 total appointment, 20 lost hours. Problem still unresolved. I requested a new technician. The next technician was excellent, very professional. They diagnosed the issue and relayed it to Choice who used one their many loopholes in their policy to deny any type of payment. The wording is specifically worded to avoid any real payout or compensation to the policyholder. It's a farce, go make relationships with local vendors and save your money.

I was very pleased with the service for my garbage disposal. Was done quickly and very clean. Men was very knowledgeable and polite. I would recommend him again. He was on time and called to let me know the time he would be here.

He knew the system so well, he identified failed part, replaced it and solved problem in less than 30 min. Very courteous and provided additional maintenance suggestions. The appointment was during a long weekend but he kept the appointment and kept me posted on schedule.

The gentleman that came and fixed my dryer was very knowledgeable and knowledgeable and on time. Daryl let me know exactly what he was doing every step of the way and repair the problem and it works great. I was also proud that we got the Choice warranty program cause it’s really good.

I needed a technician appointment because an AC unit went down at one of my rental properties.. The customer service representative was extremely helpful In creating my claim and assigning a technician. The technician communicated with me very quickly and was able to fit us in the very same afternoon which was a great relief to me and to our tenants..

My tech that recently came out was kind, communicated well, and informative. However, in the beginning of my warranty Choice was excellent and helpful with getting my claims processed and complete. Now, my last 2 claims were denied from service that are covered but excluded. It is frustrating to have partial coverage when I’ve paid a total plan premium to only feel that I have been partially cared for. I understand now the fine reading and what to make sure I get in my next contract warranty from a potential different provider.

First trip was to stop big leak which he did, but small leak still remained. In a conversation with Choice, I was offered and I took up their offer to have the plumber return and replace a bigger part. He did the job, only here 10 min. and job is great.

Choice Home Warranty I filed a claim for my water Heater which was leaking. I have the total complete policy to cover every thing. They accepted the claim and a plumbing service contacted me to set an appointment. The plumber came out to look at the water heater and said this is 1 year old water heater. It should not look like this and after checking it out said it needs to be replaced. The plumber sent CHW the file on the water heater. CHW denied the claim, said water heaters are not covered so what am I paying for. Very poor false coverag. Not worth paying for this warranty.

I love the people that work for you. They were very professional and detailed. I am looking forward to doing more business with this company. Let me know when it is time to renew my contract for services. Thank you, Thank you, Thank you!!!

Our HVAC went out and our kids’ rooms are upstairs. It was getting too hot for them to be up there. I filed the claim with Choice Home Warranty and they responded very quickly, AND is replacing the entire upstairs unit at a small fraction of the cost!!! We have been loyal customers of Choice for years and they are loyal to their customers!

The be tech was very polite, and completed the job quickly. After he evaluated what he needed he went and got the parts needed. The best thing was he completed the job the same day. I am very satisfied with his work. Once he completed the job he cleaned the area thoroughly.

They were very professional. They responded quickly and showed up when expected. Due to the fact that they are only allowed one service call for drywall repair, the technician left detailed instructions on what to do when the work dried. He was kind and knowledgeable. We would definitely use them again.

Choice warranty sucks but the A & E tech was the best. The tech fixed the problem and talked to us about another problem we had and said it wouldn’t be covered, good to know. But Choice Warranty is the worst home warranty insurance out there. I will not be renewing even though they pressured me to do that. Choice warranty is a bad one and you should not purchase a plan with them. They try to pay you off cheap rather than remove and replace your appliances as written in the contract. Do your research.

After calling my rep it still took 3 days to get AC fixed. It is froze up again this morning and I have called in another claim. My agent is wonderful David ** otherwise you would get 1 star. It is frozen up again and I have an invalid husband that needs the AC, he is a double amputee wheelchairbound. Hard to even get a hotel room with him.

Service was good. Very disappointed in that Choice Home Warranty refused to pay for the repair. I thought that was the reason I paid for the plan. I have been with Choice Home Warranty for at least 6 years and have always, in the past, recommended to others.

I detest Choice’s practices & processes. I’ve never had a warranty company that tries to avoid paying for ALL claims. I plan to switch back to AHS. The Combs tech that came out was wonderful!! He was appropriate & resolved my issues appropriately.

The repair man was out the same day I opened a claim. He ordered the parts and they have been delivered to my house. He is coming out in a few days to install them. He wasn't sure how fast the parts would come so he added a couple days for the installation. This was ok since the washer was useable.

For years (15 to be exact) another insurer kept band aiding our AC unit. One time they replaced the compressor when they should have replaced the outside unit because it was over 20 years old and various parts kept going out. I appreciated the quick decision of Choice to come with grips with reality when the compressor went out again. Their contractor and their review worked together quickly to analyze the situation and replace the condenser. It was a good experience compared to the other company who, frankly, were a nightmare to work with and whose contractors, on every occasion, tried to get additional money on every visit. We were very pleased with the contractor CHW sent out and pleased with the quick turnaround on the decision to solve our AC problem.

I spoke with rep: Micheal ** which he was an active listener, answered all questions when I asked about the policy, he was very respectful, kind, resourceful, helpful. I don't want to speak with anyone, else but him. Told me everything about the policy, that's why I set the plan up. He is a good, listens to you, willing to help, respectful.

Glad to be covered by CHW. I was enrolled with Jonas. He proved to be professional, knowledgeable and friendly. I enrolled in the six year plan. I am currently enrolled in another home warranty plan, however it is difficult to contact them for they seem to have High volume. I trust CHW will not be like them. Thanks again.

CHW sent me an email that stated serviceman would be at my home on Tuesday between 3:00 and 8:00pm. No show, no phone call. Serviceman said y'all didn't get hold of him until Wednesday. He was great but CHW dropped the ball when it came to communication.

He explained the entire services which covers all our Appliances which we have including A/C Duckworks, Plumbings & water & sewage Lines 100 ft from Home to connection etc. Also special reduction of fees for repairs to $75.00 each time. He sounds very genuine & charge $561 for 13 months 1st. Year then $700 yr after.

I’ve been with Choice for over five years. From the beginning, I chose them because when I did a comparison of the benefits that I was gonna be receiving, I found that they offered a more excellent package than a lot of the other companies and at a comparable or even better price than some of the other ones for what I'm getting for the money. They offer an exceptional package and the rates aren’t very high.

Past experience with HOW warranty made me hesitant. It is hoped that Choice will provide the service it promises in a timely manner. As a senior citizen, I am placing my faith in your company. The rep I spoke with was a gentleman and made the transaction as pleasant as possible. If this becomes a good experience, I will provide this warranty to my two adult children as well.

The plumber did a good job but it took 9 days to get him here (we took first available), have him assess, apply for permission from Choice for parts & service, 2 days for him to get ok & come back. All the while we were getting up at 3 & 5 a.m. to dump the water collected from the leak. Exhausting.

The service up to now has been great and everyone has been friendly. I have only one complaint. When the serviceman came out the first time to work on the hot water heater he said it needed to be replaced and charged me $65 for the service fee. He then told me that there would be no other charge when he comes back. When he came back with the hot water heater he proceeded to install it and after completing the job he asked for another $465. I asked why and he said that’s the charge for the parts.. I’ve asked several times verbally and by text for an itemized bill but have never received one. Also we are getting a credit for our dishwasher to use at Lowe's and I would like to get it to take advantage of the 4th of July sales.

The technicians were very informative as to what was going on with my unit even though they couldn't solve the problem. They turned everything in to Choice Home Warranty and I'm looking forward to talking to them further about this matter. Otherwise the technicians did a great job.

We had an electrical problem when the temperature was 80-90 degrees! Called Choice, about our electricity, and received my claim information via email. The electrician called that same evening and came out the next day!!! Wow so fast! It was great! He was able to fix our box to work until it’s replaced in only 5 days.

The service is fine but the quality of the products that are replaced is not at all good. Like the kitchen faucet is of very poor quality and is going to break. Also the garbage disposal is making lot of noise after changing and it’s been over a year when it was changed.

Jordan (Tal) was great to work with to get us the best available service plan for our needs. I plan to recommend him to others. He provided multiple options and explained them in great detail. I felt as though he truly had our best interests at heart.

My last couple of claims were handled efficiently and professionally. I was pleased with how they handled my request for payment to be in the form of a check instead of Lowe's GC. I have recommended Choice Warranty to friends.

Not satisfied at all with this experience. Claim #**. First, it took two days from the time I reported the issue (9:00 AM in the morning) for a service tech to show up 3:00 PM over 48 hours later. Was told that first the claim had to be approved and then they had to order the heater. Ordered on Thursday, won’t be in till Monday (7-4-22). Scheduled to install Tuesday 7-5-22. At that point will have been without hot water for 9 Days. Then told that I would owe the installer $455.00 for “non covered” items to bring installation to current code (expansion tank).

Made a call to receive repair work, have not received work yet but the setup program was fast and to the point. I am currently waiting for an email from the repair technician. I work so I hope the technician is flexible with his repair hours

We had a late in the day issue with a tenant calling because the air conditioning was not cooling due to a power surge. The service company setup an appointment quickly... we had to cancel due to the tenant notifying us after turning the system off completely and waiting, then turning back on it was working. The tenant now has the toll free number to call CHW direct since we are traveling and sometimes do not receive texts in the Mountains. It is a great service for us!

Every time I try to put a claim in online. I put in info needed and press submit. The system pushes me out to log in screen. This happened three times today. Please feel free to call me for more info.

I have shared the incident in writing and did not get a response. An electrical company came to my house to repair my bedroom ceiling fan. He walked in with paperwork, stood under the fan and said, "I’ll have to call it in." I asked him what was wrong and did he need a ladder. He said, "No. I have a ladder in my van." I said, "How do you know what’s wrong? I think it’s the light switch." He didn’t answer then he gave me five dollar bill and told me what type of fan I should purchase and he would return and mounted. Who knows what he was going to give you for a diagnosis. I requested a different electrician, because he had no integrity. I let CHW know and nothing happened. He demanded his service check, I gave it to him. He emailed me with somewhat of a threat. I did not hear back from CHW on this issue. I saved the texts.

I am very happy with the service provided by Blue Plumbing. They were on time and professional. The service technician explained the issue causing the stoppage and how to prevent future issues! The service was excellent and the technicians were very knowledgeable.

Once Choice warranty found a technician for my problem, it was handled quickly. I truly thank them and have referred 2 people that work with me to them. They are good about keeping in contact via email or phone call.

It was about a week after making the claim that a technician finally contacted us to set our appt. We had contacted Choice once or twice after making the claim to check the status of being assigned a technician. The technician was a 10.

The company called the same day the service call was given to them, and was able to come to my home 8 days earlier than originally scheduled. I was happy with the company, and they had a star technician, Austin, who was so friendly, courteous, knowledgeable, timely, efficient and professional. I highly recommend #1 Garage Door and ask for Austin!

Response to claim was very quick and the company engaged to fix the problem was also very good and quick and very accommodating to the situation so as this particular problem was my air conditioner during the worst of summer. They speeded up the process.

We were very impressed by the fact that Choice Home covered everything in our home at a very affordable rate and made it possible to pay in a monthly payment. It put our minds at ease to know we won’t be taken by surprise with expensive breakdowns and wonder how we will pay for these repairs.

New inner pieces of toilet were installed (nice gentlemen). Weeks later, Toilet started playing high pitched noise. Scheduled repair. Since it had been 5 weeks instead of 4 weeks Choice Warranty charged me a new service call. The technician (very nice) spoke to Home Warranty and they still required me to pay an additional service charge.

The HVAC contractor came a day early. Diagnose my problem and fixed it within less than an hour. He had what he needed to get me up and running. Good Family Business. CHW needs to continue their Partnership with RAFCO.

Nick was great. Checked out the problem and fixed it. Thank you for using Light of the World Electric. Not much else to say. I will recommend Light of the World Electric to friends. Choice Home Warranty needs to contact members quicker with info.

The work was done in a very professional manner. Plumber showed up on the date and time they said they were going to show up. The job was done and problem was fixed. He was really responsive. He cleaned up after the job done and we are very satisfied.

It took too long to get a service man to my house for a leaking water heater that was overheating. The first service man gave me a week out app and was going to charge me twice the service fee, it took another week to get another service man to my house. Two weeks without hot water and it still is not resolved.

Eli ** was a most helpful representative. Eli followed up on my online quote with emails and phone calls for a time convenient for me, and when I was available, Eli worked quickly, providing the 1 Year Warranty I adamantly requested.

This company was 1 of 2 companies that insured pools. I chose CHW because though more pricey they covered the most for pools/spas. Aside from constant denials for anything covered under the policy drawing out the process of submitting and getting a claim paid was a full time job in itself. This company is in the business to tell their clients NO. The customer service was below adequate and professional. At one point I was told by a rep “I’m not sure how your house even passed inspection”. All I had claimed was a garage door opener, stove element, a gasket and seal for the pool. Be prepared to fight for coverage if you do choose this company.

I was pleased with the technician that service my home. He was Excellent. I definitely told my family and friends about the technician that service my Home. He was very knowledgeable of his work. Explained to me what the problem was. He was very nice. Thank you.

The sales executive contacted me minutes after I started looking at your website. He was so quick I did not even have the chance to review your offer(s). That said, he was articulate, well informed, and courteous. He was also helpful in giving me all the information I needed to make a decision. He was not pushy and represented your company extremely well.

The process actually worked quite well. Plumbing company was hesitant at first to work with me on a Home Warranty claim but agreed to forward pictures to your office as long I paid the bill. They had previously experienced losses and late payments when working with Home Warranty Companies.

An email was received with my appointment time as 7:00 AM to 11:00 AM. No one showed up during that time period. Around 12:30 PM someone showed in a car with no company name and equipment hanging over his shoulder. Service pro indicated that the HVAC unit was probably low on freon. The issue was some of the vents were not blowing enough cool air. The service pro indicated that was the ducts and he didn't do that service. I suggested that he at least check the vents for airflow which he indicated would be fine once freon is full. This is the same unit that was service last year through Choice Home Warranty. Professionals This time the service was rushed. I paid the deductible and was not provided a receipt or invoice of the service provided. The service pro from last year checked everything throughout the house. This was not the case today June 30, 2022. Not satisfied today.

I enrolled in the TOTAL PLAN. When I filed a claim because my central AC was not cooling well enough, I was shocked that Choice Warranty, immediately sent a written report online, stating that the "coils were rusted" and therefore denied my claim. I called the (external/contractor) Tech and he said he had NOT reported that, because he hadn't even looked at the coils. Then they falsely claimed there was refrigerant leak, insisting that their policy limited to ONLY mechanical problems.

I hate that I need to sit and write a review, but if I must here it is. Jeff was very pleasant, spoke excellent English. He was up front information. He explained that he will also be my agent and that whomever I give permission will be able to call with a claim.

The representative I talked to when I called Choice to get some information was very helpful, competent and knew all the answers to the questions I asked. Choice has been great so far. The claim I filed went very smooth and easy.

I am very pleased with the outcome of Choice Home Warranty. They will be sending me a gift card via my email so that l can go out and replace my microwave. They were very nice to work with and very professional. Thank you!

Your VIP Plan for First Responders is great. I was an Intermediate EMT in Georgia for 18 and a half years. Being able to get the VIP program helps my long term budgeting. This allows me to save more over the next few years.

and when we called on Tuesday late afternoon to set up an appointment that when tech will come to install ordered parts, we were told that they will submit some documents to Choice Home Warranty and after their approval they will come to install. Thursday is passed and I had not heard any words from them. Tomorrow will be one full week. I reported it to Choice Home Warranty on 6/3/22 and today was 27th day, my family is washing clothes at a laundry shop and I have paid a large amount of money. I had not purchased your plan to SUFFER BUT FOR AN EASE!!!!

Claim was handled smoothly. Within 24 hours since claim was filed, a contractor was on site and made the needed repairs. Overall the repairs were successful and the claim was handled much quicker than expected. I would do business with this company again.

William with GBP was great. He was contentious, thorough and I felt like I could trust him. I’ll have to wait to see if his diagnosis of my leak is correct or not but it certainly made sense. Since I don’t always trust workmen, this is saying a LOT.

Filed a claim for electrical work in February 2022. Electrician eventually came out. Paid the $65.00 fee. Need to get permission to perform the work from your company. Despite the many texts/phone calls still has not returned. It’s now July 2022. I made the repairs myself. I requested the Choice customer service rep. To reimburse me the $65.00. Was told no! I will not be renewing my policy. I’m done!

The company did a great job of fixing and explaining the problem with my central air unit. I am grateful to have air when the temperature can be 95-104. I hope the home warranty company will continue doing great work if I have any more problems.

I was very pleased with the plumbing company that Choice assigned to me to fix my issue. It wasn’t easy to diagnose but the plumber stuck with it until it was fixed. Actually, time will tell. The company was very accommodating to my schedule and could reach someone with every call!

The only thing I would recommend after this experience with Choice Home Warranty is Adaquate AC and Heating. The whole process is a joke and Adaquate AC and Heating were the only people to actually help me. CHOICE HOME WARRANTY IS PATHETIC.

My air conditioner broke And was able to get it fixed in one day. Choice was not able to get someone to my house right away But I was able to get someone And Choice will take care of the payment. Thank you.

The technician was on time and diagnosed the problem quickly. The capacitor was replaced and the air conditioning unit is working as it should. I would highly recommend Choice Home Warranty and Hodges Heating and Air as their representative. As a Real Estate Broker, I will continue to recommend Choice Home Warranty in the future.

CHW approved my claim for replacing my A/C unit. I've never had an insurance and really didn't expect them to replace the unit. The approval happened quickly and zero stress to me. I would highly recommend using CHW to cover all of your home systems!

First experience with Choice, turned out well and the A/C was back working during this heat wave. The technician was very informative, called when he was to be delayed and we rescheduled and he arrived on time. He made recommendations for the current and future usage of the A/C which was helpful.

My experience was very positive. The person who documented my claim was pleasant and professional. This is my first time using the service in a while. I am so elated that the conversation went well. Thank you again for the professionalism. Valerie **.

The technician was very professional, knowledgeable and polite. Excellent customer service experience. He took care of the issue immediately. He arrived within the time frame allotted. He wasn't concerned about my puppy, who was barking like she could actually do something. I had her in her crate. He was great, If I have any future issues with the hot water heater, I hope he's my technician.

Appreciated the ability to schedule service online any time. Appointment was scheduled in a timely manner with no hassle. I am Very happy with the tech who provided the service. I would recommend Choice due to their system of handling service calls and pricing.

Very prompt service. Very polite and knowledgeable young technician came to my home the very next morning and explained things to me and even showed me things I did not understand about my unit and thermostat. If all techs are like this one, GREAT.

Elizabeth was great. Explained I did not have a lot of time to chat so she explained my options in a precise and quick manner that I understood completely. She was not pushy in trying to sell me the product, as most people who call on these types of things certainly are. Give that woman a raise!

To whom this may concern yes I have a comment. Y'all are bad business. Y'all falsify and y'all clients is paying all this money a year you still don't help do the right thing. I will never prefer anyone to you and I am switching over my contract with somebody else that cares. May God bless you. Okay. Thank you

Choice had a technician dispatched pretty quick and diagnosed the within a hour. Choice also got my ac unit replacement approved within two days of the diagnosis and had the outdoor unit swapped the same day. I would definitely recommend choice

Have been waiting 3 weeks to get someone from your service center Sears. One guy after waiting all day finally called. Said truck broke down. Three day ago second service man was suppose to come and there was problem with contract service amount because Choice Warranty had not updated our contract to 65.00. Instead of 75.00. So service guy would not come out. Still waiting on someone to come out and service our washer. Not a happy member.

Refrigerator Technician was very knowledgeable and professional. He was able to diagnose the problem within minutes. The part had to be ordered and was available locally and he will be back today to replace it. The service was excellent. Thank you for fast service.

12:30. The Technician was great. He was Fast, Precise, Professional and Knowledgeable and Neat. I hope Excalibur Air and Plumbing gets sent out if I have another problem.

Water leaking in freezer and turning into pan ice block. Tech removed freezer backing, realigned tubing which stopped the leaking water. Also recommended us getting new water cartridges and using ice and water system that we had not set up. All is well now.

Choice warranty is just like the other warranty company. Tell a client you're the best till you file a claim then it's a disaster to get authorization, had to pay for service after inspection, had to wait for authorization, will keeping technician on site for authorization

Mike was helpful, answered all of my questions, I had another quote from another warranty company. He matched coverage for a better price. I appreciated his patience while I asked a litany of questions to get the best deal

The company notified me when the tech was on his way. He showed up on time. We discussed the problem. Tech was very polite, diagnosed the problem and quickly and had it repaired, cleaned up and let me know what the problem was and what he did

Jonathon assisted me in a part for my ice maker. There was some confusion as to what part was covered. He made it right! I was pleased with how he handled the problem. He is an asset to Choice. I was satisfied with how Jonathan helped me with this situation. He went out of his way to solve this problem with me. He recognized how upset I was.