Choice Home Warranty Reviews

This company looks good but looks for a way to not pay claims. Very difficult to get payment from them. They denied our AC claim after telling us we could choose our technician and submit photos. We did that, but they said we did the repairs too fast.?? Another time they charged us two visits because we did not specify two repairs on the first request. It's all confusing and designed to benefit them, not the customer. We appealed, and our advocate called at the wrong time and talked over us.

Greg is courteous, friendly with soft approach. Very patient and obliging, I initially wanted a one year term but he talked me into a six year term with a lot of benefits and savings, I am happy I did. I feel like I have a friend there.

Will do everything in their power to deny your claim and you’ll find yourself frustrated and disappointed in “technicalities”. The IRS has better reviews than Choice Home Warranty. Just Check BBB reviews or the Facebook groups with 1000s of horrible stories, false hope, and bad ethics. Do not even trouble yourself with submitting a claim it’s simply not worth the hassle at any point. Not to even mention the borderline harassment you get when your policy is about to expire.

When putting in a claim, Choice Home Warranty is quick to get us a repair person to take care of our issue. The repair companies that have serviced us thus far have been very professional and have been able to fix all of our issues.

Quick response, everything covered under warranty, great experience! Had the capacitor go out on AC system during the hottest stretch of the summer so far. So thankful we made the decision to join Choice Home Warranty. This literally saved us thousands of dollars in repair costs.

I'm not happy with CHW because everything takes so long for them to do. Every claim takes many phone calls. They never do what they say they will do when they say they will do it. i cannot say enough bad about them. It's impossible to talk to anyone with any authority.

Above & Beyond A/C & Htg, LLC serviced my air conditioner. Mr. ** was thorough, and he made suggestions that improve the air flow. He was professional, and he listened to my report of the problem with my unit. I enthusiastically recommend him. In fact, I will request him to service my unit.

Getting coverage on this property for 6 years at 50% off for veterans is a great deal. My experience with Choice to date has been very good. Look forward to adding my other two properties when they are up for renewal.

Easy, no hassle, and excellent customer service from my first call to Choice Home Warranty. To when the contractor (Sedric) from Prohand contractors came to the house. What an upgrade from American Home Shield. Great Company with great people. I'm glad I switched.

Great price. Help save us a lot of money from previous insurance. Also, the freon is covered compared before, they pay only $15.00 per pound which very expensive. Thank you so much. I will recommend to other people.

I was very concerned when I had to file a claim through my home warranty. I have heard horror stories about home warranties fighting claims and making it hard to get anything fixed. This is my first claim with Choice and it has been amazing. My air went out right after the Fourth of July and a tech picked it up the next day. He was out a day later and had figured out the problem and had the parts ordered. We had to wait through the weekend and a couple days after and he is here installing the parts and getting us back with air in these high 80's with high humidity temps. I have several friends who have been asking me how this process is going, because they have been thinking of getting a home warranty, and I will be sending them in your direction.

Called in for service 20 days ago and they sent a tech from Sears who came and looked at the refrigerator and said the compressor was bad and cut out the filter drier and took the refrigerant. Compressor was working prior to this as the refrigerator compartment was cooling but the freezer was not. Said he would get the compressor and that I would need to pay $189 dollars more. We said ok but he didn’t come back. Service was Rescheduled (I did not know) and then cancelled. Choice still cannot get a tech out here to complete repairs. Choice wants me to contact a local co to repair. I said I am paying warranty for a reason and not for me to do choice's job. Choice is terrible. I need my refrigerator repaired!!!

When I called for service on my air conditioner I was informed that due to the high demand, it would be a day or more before a technician would be available. I later called if they would honor the contract if I could find someone who could get to me on that day, to which they approved, and my problem was taken care that day. This I greatly appreciate. Thank you.

Sergio from DV A/C was very professional, prompt and respectful during the service call. He addressed our issue then checked the whole system and assessed what was needed. He explained everything he was going to do then to make sure everything was working properly. At the end of the call he went over what he did, made sure we understand and answered our questions. We had a great experience with him

Worst by far!!!! I have not ever experienced Fraud like this before. This company created multiple accounts under my name and was withdrawing at least 3 times a month. I finally caught it 3 months in. Called my bank to have a review of the transactions and how many times they took money from my account. It was confirmed. So I called Choice Home Warranty got a chance to speak t someone on the resolution team. It was reaffirmed that they had multiple accounts in my name and I needed an explanation right away! Over 1k. Needless to say I told them to closed the accounts, there was a promise to pay back my money, that was on 6/14. I have not heard from this company nor have I received my money back.

Called 2 days ago about my air conditioner and have not gotten a call from the technician to even set the appointment. Not happy at all. Next week it is going to be in the nineties (90°) and it works a little, then freezes up.. I'm going to bake.

Very happy with the technician Ramiro from Flow Rite that came out to the house to inspect my CC unit. He was thorough and knowledgeable. I am very pleased and would recommend Flow Rite to anyone looking for HVAC services.

Technician was prompt and very knowledgeable. He was also very friendly! He went over all of our options. He also cleaned up any messes that he made. Would highly recommend and would request him for any future problems!! Beyond pleased!

They promise you everything until you need service on an item. Takes weeks to schedule a repair. You're lucky if you can talk to a live person, the company seldom replies to email/message communication and they are not available after hours and weekends. I would not recommend this company.

My issue occurred over a weekend. I had a technician by Sunday night and was up and running by Tuesday. I was given the opportunity to choose my own vendor Sunday morning less than 24 hours after filling my claim. I was going to wait until Monday but I was signed a tech by Sunday evening. My technician was friendly courteous and prompt. The technician called me to keep me informed about the time they will arrive. Great job all around.

While a technician on his first visit did not fix the real problem, CHW had a different company send out as fast as I submitted my claim. Sadly I had to pay another service call fee, but at least the problem is fixed.

The Technician (Peter), very knowledgeable! He was telling and showing me everything he was doing; I like that! I mentioned that I might be looking into purchasing some appliances. He made some recommendations on certain appliances to stay away from...the ones that they have to repair on a constant basis. I was very pleased, his company is not out to rip off the consumer; they really want you to get a good product.

I purchased the contract with the purchase of my new home. I later submitted a claim. four days, no response. I called, waited 35 minutes on hold, and my claim was "expedited." I received an email stating a technician would be at my house two days later between 7am-11am. At 11am on that day I contacted the technician. He told me Choice owed him $12,000 and he no longer did work for them. I called Choice, another 40 minute hold. I was told there was a mistake and they would reset my claim for someone to pick up.

\Simple Plumbing came out yesterday to fix a calcified handle on the master bathroom sink. They called ahead to let me know they were on the way. They showed up quickly. They went to the store and sent me pictures of faucet sets in my price range. They installed the new one gave me the store receipt. They were quick and efficient and very clean. I didn't have to do any clean up after they were done. I will request them for any future plumbing issues.

I entered my request for service on 7/11/22 online. I then received email confirmation from Choice Home Warranty of my request and date/time for tech to come to my home. Air conditioner Tech, Otis, called the next day to make sure I was home and arrived shortly thereafter. Air conditioner needed coolant. He Fixed the problem to my satisfaction. Courteous and fast service.

Geoff is like an old friend. He comes over. He works and talks at the same time. He diagnoses and fixes things extremely fast and then also gives you tips and hints to help maintain the appliance and keep it working in great condition- he is always welcome in our house. He also is very good at communication and is there when he says he’s going to be there.

Technician do a good job. Knows the requirement and did it. Communication in English was restricted because of his Spanish tongue. Would suggest that this be addressed whenever a service call is placed and the customer is asked choice of language.

My AC motor went bad on Monday at about 1pm. Emailed Choice Home Warranty. At about 2 I got an email that a tech would come from 5 to 6 Monday. C&H would come that day. Carlos found problem in 5 minutes. He called Co. the problem and by 7 am Tuesday I got email that the repair would happen that day. By 5 pm my AC was fixed. Outstanding job. Very pleased. Thanks, Mike.

LeMar was awesome! He was very knowledgeable and friendly. He answered all questions and repaired all issues. He was on time and completed the work efficiently. Will definitely refer him to friends and would call him again for any electrical needs!

I have had no A/C since Friday evening and I live in the Palm Springs Area. When trying to get help from Choice I got that I had to wait till Monday, or pay the company they chose 150 to get on an emergency list. The tech that came out Monday was awesome and super helpful and ordered all the parts I needed. Next appointment is Thursday. So almost a week with no AC in 112 degree weather. While I know warranty is only to fix the appliance, I feel like they could have tried to help a little more when no air could meant 97 degrees inside my house.

Very honest and helpful technician who wanted to fix things quickly and did exactly that. Choice warranty sent the technician within 30 hours and that was helpful. I would strongly recommend this technician and would like to have this technician every time I have an AC problem.

Very difficult to go through the recording system when there is a problem. It would be better to be able to speak to a live person. Time from onset of problem to resolution was too long. Sometimes it was difficult to wait for return call.

Although it took several days to get a Tech to my residence. The A/C tech was honest, friendly. And took the time to answer all my questions. I would recommend the A/C Doctor my friends. I do recommend Choice home Warranty to everyone I know. It's a peace of mind.

I first called the company who put in the AC, they turn it off, said it needed replacing and sent me an invoice. I had forgotten about my home warranty (up till now). I called Choice, they came out and checked it over, added coolant and I paid them. He said to call if it wasn’t working in 48 hours. It seems to be working just fine.

The repair person arrived within the time frame I was given. He determined what the problem was quickly and took care of the problem. He did not want to charge me my fee as it took him less than 2 minutes. He called his office and they told him he had to take the fee. He said he was very sorry. I felt he was very considerate.

I've always been leery of home warranties. Needless to say, I am not pleased with this warranty. I spent $85 for a tech to offer tips on how to resolve the issue with the washing machine. The tips offered were things that I'd already tried. In my opinion this is not money well spent. The tech was kind but in the end he was unable to resolve the issue.

Our repair tech, Kyle, did a wonderful job diagnosing the problem and ordering the required parts. As I, personally, was not present, he kept me updated through phone conversations. We are now awaiting delivery of the parts, I look forward to Kyle’s return to complete the repair.

Helpful, knowledgeable, neat, fast, and courteous. He was all you would want when a technician comes to your home to work. He listened to the problem before starting to work, to be sure what my complaint entailed. Once the work was complete he told me what to do if the problem occurred again in the near future.

The tech that came out to fix the fridge name was Jimmy. He called ahead when he was 30 minutes out, was friendly, professionally, quick, knowledgable, and pleasant. I would recommend to someone else that needs a repair done to their home, within the realm that he does.

Company called to confirm appointment and then was able to come out earlier. Technician diagnosed the problem very quickly, and was able to fix it quickly. He kept me informed and updated every step of the way. Very friendly service all around.

Put in for a quote on home warranty. Within 10 minutes Adam return my phone call and he was very informative, very friendly and explained everything. Went over the rates, the policy. I will recommend Choice Home Warranty to family and friends and the price is great.

It has been a lot of hours without air conditioning in 104 heat. I would have thought that with my warranty they would have acted faster. I have not heard when someone will be coming out to fix my air conditioner. I am a 68-year-old and this heat is very hard to bear. While they will probably fix my air conditioner the cavalier attitude for my comfort is not good service, and not knowing when I can expect someone is horrible.

A/c needs to be replaced. It’s an older unit. After 3 days of not working it kicked on and ran for two hours, then quit again. Can’t get unit to come back on. Called tech and didn’t receive a call back. Cant keep staying in a hotel to sleep. Don’t need him to come out unless it’s replaced/fixed. Service was much better when I first used Choice Warranty in the 90’s.

The dishwasher was not working, that’s all. The technician said he ordering a part to fix it. He said that when it comes in, he would send another technician to install it and possibly ensure that the dishwasher door properly also.

I noticed on Saturday that the AC was not working. I put a claim in online and got a confirmation of claim shortly after. On Sunday I tried the AC and it was working properly. I them cancelled the work order and quickly got a confirmation of cancellation. I did get notice that a contractor in my area could not be found for a quick call. I am not familiar with the procedure that if that ever happens again, what my options are. But great service was given.

Great service by Tim showed up the same evening and took care of the A/C, he was very professional and experienced. CHW made the appointment for me within 15 minutes of submitting the claim I would recommend CHW and appreciate their prompt response to my claim.

Shaun was helpful and had an answer with most questions I asked. He was very knowledgeable with the policy and what was in it. He tried to sell me a six year policy but I was not interested at the moment.

I love the security feeling and knowledge with the techs. This cost is a great peace of mind. Quick response time. I wish you would offer with ceiling fan. Expert adjustment and cleaning. Also instead of repairing older appliances. Replacement with a little upcharge or rebate card only good for that certain appliance or equipment.

Excellent, very professional Tech, knew what to do, very knowledgeable, would recommend to friends and family. Have service for 15 years. Absolutely a service I am glad I chose. Have a home warranty that's very affordable being in a fixed income

Your service is bad. You never found a technician. It was over 90 degrees when my air conditioner went out all that week, you should reimburse customers back their money when they had to find their own technician and got it repaired and don’t ask a bunch of questions.

Larry was friendly, helpful, knowledgeable and I would recommend him to anyone. Our dryer was thoroughly inspected to find the noise and resolve the issues we reported. He also made sure no future issues would occur. Thank you Larry! We appreciated your guidance.

Updated on 07/14/2022: Haven't gotten a response to my claim yet. My issue needs attention as soon as possible. I would like to get this done soon. The person I talked to was very helpful. Just wish I knew when to expect to know when I will hear something soon.

This is not a rating of the technician - this is a rating of how Choice handled this last claim. Bait and switch was used to get me to renew for another year. Wait for dispute of claim to be resolved.

The technician was extremely competent but hard to keep in touch with. Probably not his fault though. He was very knowledgeable. Plus it was over the 4th of July weekend. Luckily all we needed was a part. He came the day after inspecting our hot water tank and promptly replaced it! Very worth the service fee!

Wonderful and easy. Spoke with someone to get a appliance covered and they got it submitted in a quick manner and was very easy to get it done. Thank you. I would recommend this warranty company to anyone who lives in a home. Very good. Very happy.

Kathy, the Sears technician was excellent and has scheduled a full repair for Monday, July 18. She diagnosed the problem quickly and was very pleasant to deal with. I could not be happier with her service with our issue with the ice maker and fan in our Electrolux appliance.

Customer service was great. Cristo did a good job. He came on time and actually informed me when he was on his way coming. He was polite and knowledgeable in his area of expertise. He prepared me a receipt and he also informed me that if there is any further issue, I should call a particular number to report the issue.

I'm not happy with filing a claim guidelines and the operators taking the call. Every time I call I get a different procedure to follow. It took 4 different operators until one listened and gladly helped me. His name is Alan. After finally getting attention, my claim was denied anyway. I filed an appeal, and still denied. Last month I was told my garage door opener claim was also denied. I'm not sure what I'm paying for with this warranty company. I'm not satisfied and will probably check out other companies when this one expires. Sadly, I'm going to be paying out of pocket for these two denied claims.

On Monday July 11th 2022 I unwittingly signed up for a policy for $1260.. After doing some further research I found that it was not a good company. I immediately called in for a refund for $1260 within 1 hour of making the purchase. I was told I would receive a refund. I then received an email on the 12th that the very next day and it was for only $521. Called again, was told it was an error and the $1260 refund would take 30 days! While they collect interest on MY money!

When air conditioning system stop working CHOICE WARRANTY promptly sent out a technician to check out the problem. The technician chosen was professional in all ways and concluded that the system needed replacing. CHOICE WARRANTY approved a replacement. Thank you for being so prompt with my claim.

When I moved in, my AC units weren’t working. I couldn’t help it, and I had to have them replaced. Y’all don’t cover what you say you will, and you don’t actually send out technicians. You made me go through a whole reimbursement process, only to deny what I paid you all for. Buying this warranty with Choice Home Warranty was a total waste of my money.

Anytime I’ve had any type of problem with Choice Home Warranty, they have done their very best to work with me to fix the issue, be it one of cost or quality of work. I’ve never had a problem with any of the service providers and they’ve fixed all the issues I’ve filed a claim about. CHW always gets a service provider out as soon as possible and if it’s an in-house issue with my policy, it’s usually resolved in one phone call. I’ve been with CHW since 2016 and will stay with them as long as they keep providing such quality service.

Technician came out, evaluated problem with washing machine. Took a bunch of pictures. There was error code E50 flashing on screen. Tech was very courteous, explained that he will have his company send warranty company information and let me know status on repair as soon as possible.

Air conditioner was out from 6/24 until 7/11. Original assigned contractor did not make two appointments. The second contracted company was great. Actually came out twice the same day on 7/7. His found the problem and said it was the circuit breaker. An electrician was assigned. His appointment was for 7/12 but he came on 7/11. Which was much appreciated. Issue we have is it taking so long to get a good contractor to come out and having to pay two service fees for the same issue. If we did not have issues with how this started and it taking so long to get things resolved, we would not have any hesitation recommending.

The technician arrived on time after confirming the appointment with me via text. They quickly diagnosed the issue, ordered the necessary replacement part, and are returning on Friday to complete the fix. Very polite, punctual, and good communication thus far.

The plumber, Mogi, was excellent. He had been fully vaccinated for Covid, and he wore a mask. That's important. The shut off valves in my condo do not work well, so it was not easy for him. He was an efficient and skilled worker.

The technician that came was very courteous and efficient. My biggest problem with Choice is that it takes so long to get someone here when you have issue. My dishwasher was leaking water all over the floor. The tech came and checked it out but did not have part to fix it so it is taking over a week for him to come back now that part is in.

Scheduled an appointment within a day. Friendly serviceman came during the appointed time period. Fixed the problem quickly and explained his work. Very helpful. Was happy with the whole procedure. This makes the 2nd time I have used Choice Home Warranty with good results.

I was given a very good offer and the salesmen were very respectful and professional on the phone! I used American Home Shield in the past, and thought I was applying with them again, but Choice responded instead to my email.

The technician came out Monday, June 27th. He advised us to remove everything from the unit Wednesday, July 6th, and disconnect it from the power and open all doors and let it thaw. We did this. Friday, July 8th, a no show. I called Choice, and was advised the parts weren't in. I called a local appliance parts store, gave them the model and type of unit, and all of the parts were available. I haven't received any feedback from choice, nor the company repairing the unit!! I'm very dissatisfied!! I need someone to call me and let me know just how long are they going to take. The last time it was 1 month!! I will not wait that long, and will submit a consumer complaint if this matter is not taken care of asap!!

We pay good money for this home warranty yet somehow you won't cover our AC unit in 108 degree Texas weather. The AC worked fine for the last 10 months and then recently stopped cooling. The technician found a leak and you said it's pre-exisiing. You wouldn't say how you determine that, just kept repeating it's pre-existing even though it has worked for the 10 months since we moved in. It's not right to collect our money every month and then ditch us when a bigger repair is needed.

We were Loyal customers for years. Used it very infrequently maybe 3 times over 6 years on small appliance repair. Our Ac unit began to struggle to keep the house ever to 80 degrees. Upon calling it took 2 days to get a technician out to look at it then 2 more days to get a report that stated the problem wasn't due to "normal wear and tear". Upon being given a chance to challenge this simply because it wasn't true it has been running for 12 years with no issues and wasn't damaged.

I placed a claim on 6/30 for ac repair. I called everyday & sent messages on website. Always told they can’t locate service provider & I either have to wait for them to locate one or locate my own provider which may not be reimbursed. After waiting 9 days found own provider.. ac is not functional & needs replaced. Filed paperwork & complaint to BBB. Attempted to file claim for new ac & Choice Home Warranty will not permit me.

Luke ** helped me. He was friendly and warm, answered all my questions patiently and calmly. I am an 81 year-old lady, and sometimes I need an explanation repeated more than once. He helped me select a three year plan which was the best plan for me, at a considerable saving. A very pleasant experience.

I was always suspect of home warranties, I researched for a long time and decided to take a leap of faith with Choice and much to my surprise I don't think I could be happier. Filing claims online is a breeze, within minutes you have a claim number and in a matter of 1or 2 days you have a contractor at your door! We have saved hundreds of dollars because of Choice Home Warranty! I recommend them highly!

The sales person applied too much pressure while selling me the product. He switched to too many different options without allowing me to think about it. He then proceeded to get aggravated when I would say no or when I said I'd like to think about it. This was super disappointing. He then told me that he charged my card still even though I refused service. Before this goes any further I demand a refund. I clearly stated I did not want this. I clearly said I want a refund and was hung up on. His name is Andrew **. Phone number is **.

I would definitely recommend your Company to our friends. Thank you.

I would love to recommend this gentleman to all who need a/c repair. He was most helpful and quite patient to someone who did not know much about the subject. I hope that if my claim is accepted, that he is the one that returns to do the repair. Thank you.

Did a good job fixing my air conditioner. I am now cool and happy. My thermostat was not working and I had no idea why my upstairs stayed so hot. Now my company won’t have to get up in the middle of the night and try to fix the air conditioning.

The 1st repair man (Fix It Smart, on 5/23/22) apparently did not know too much about repairing washers. He never even took the cover off; said he could find nothing wrong. 2nd repair man (Quality Masters Appliance Service on 7/10/22) checked the washer over carefully and found the problem. He submitted his findings to Choice Home Warranty. Now we are waiting for CHW to make a decision on the repair.

I had a very good experience with the representative of the company. She was very helpful and courteous to me. I'll tell others about your company. Thanks again. I'm very satisfied with the coverage I have. She was very helpful explaining my options for my coverage. Like I said thank you.

I would rate zero star if I can. They have worst and cheap contractors. They don't let you chose your contractor to fix anything and submit a claim for that. My AC was broken in summer time and their authorized contractors took more than one month but could not fix. So I asked their contractor not to wait for approval from warranty and paid them from my pocket. Later they did not allow me for reimbursement for those expenses.

Hello. I had to have two separate technicians to come out and look at my air conditioning unit. The 1st tech didn’t resolve the problem so that was a fee. Put another claim in and a different technician came out and found the problem. After he submitted the claim you all rejected it because my unit is under warranty. I moved into this house 6 months ago and I’m thankful that I have a warranty on the equipment. But I paid for your service for a full year and I was expecting great return from it but it seems all you doing is making me have to come out of pocket more. You denied my claim because you say you don’t work with equipment that’s under a manufacturing warranty. I feel that is not fair to the client who has paid and trust you all to handle a problem when it occurs without extra fees besides the technician service fee. Now I have to hire a HVAC tech to repair my unit because who I trusted with service I purchased has disappointed me.

The man I spoke to was kind of in too much of a hurry to really go over the contract with me. I would have desired a more precise assurance of the coverage, and all the details of the plan. I feel the man could have been a little more reassuring to an elderly person who is very nervous about these matters.

Your response to my request was immediate. That is appreciated. Now awaiting your next response to your contractor's assessment. Thank you very much for your assistance. As an elderly citizen it is comforting to have one come to me than I having the added expense of hiring someone.

Was without a fridge/freezer 19 days because the first repair man did not find the third part that was bad. The second man found it 10 days later and I had to wait until July 7. But you were very good and paid me at least half of what it cost me to get a new fridge. Thank you. I will definitely renew my policy.

CHW is awesome and professionals. They are very professionals and they help to resolve all my home repair issues. They know what exactly the issue and how it can be resolved with minimal of cost. Strongly Recommended to everyone for the home repairs.

I live in Texas and the temperatures have been over 100 degrees for the past 5 days while I have not had working air conditioning. These temperatures will continue for at least the next month. The technician that came out was great. He assisted with trying to get a claim for a new unit. This claim was denied under allegations of dirt and debris that is not normal wear and tear. The same technician serviced the unit one month ago and had no issues with dirt and debris. The appeal process has me waiting almost a week from the denial to speak with a representative. During this time, my house reaches inside temperatures over 90 degrees. While I understand that there is a process that needs to occur, there should be specialized cases during extreme weather conditions. I am 77 years old and on a fixed income. I have always been in good standing with Choice and feel that these issues should be taken care of quickly.

Rep a little short and curt, just seemed to want me to sign up without answering my concerns. My concern was with the rural area I am from and the lack of service in the area. He just kept saying we keep looking when I asked what would happen if they could not find a technician to come to my area.

My a/c went out Saturday morning on July 2nd. I put in a service call and was told July 7. I had fallen that week and I have a fractured my pelvis. I needed a early appointment, so I was told to call around myself and find someone.

The customer service department is unprofessional, I’ve dealt with over 3 companies/technicians within their network who provided unsatisfactory work. The technicians didn’t show up or were extremely late and VERY UNPROFESSIONAL. I really wish I didn’t not buy this warranty and will NEVER use it again. Beware!!

I realize this sounds like a contradiction, as freezers should not overheat. Our freezer compressors would get so hot, the safety mechanism would turn on and turn off the freezer, thus melting everything. The technician was amazing and diagnosed the problem.

On time and corrected problem. Explained what the problem was and what he did to correct it. Said if I had z as my problem with it in 30 days it would be jandy free. This was my first experience with Choice

The technician was very knowledgeable and helpful. No complaints here regarding him. But we are thoroughly disappointed with CHW’s denying the claim. We have total package which covers a spa tub and I have called to see why I was denied and was told you do not cover spa tubs. That is NOT TRUE.

CHW states if they can't repair the appliance they will replace it. A few years ago I opened a claim for a second-story heat pump that failed and CHW refused to honor my claim. More recently I opened a claim for a 15-year-old electric stove. They would not replace it but offered a reimbursement for about 20% of the replacement cost. I had no choice but to take it. I have less than a year on my contract and I'm having second thoughts about renewing it.

Reported the problem late in the day and the repair was taken care of late the next day. The repair was taken care of and the problem was fixed that day. I was pleased with the promptness and the repair. The repairmen were professional and knowledgeable.

Winston Doors LLC technician, Kenneth **, did an outstanding job. He was prompt, courteous and professional. He showed us and explained to us what had happened with our garage door and how it would be fixed. We felt very confident right away that he knew his job well, the garage door would be fixed correctly and he would ensure we were pleased with his work before he left. He talked to us about how to keep the door operating smoothly and efficiently for years to come. The door is now operating smoother and quieter than ever. Thanks to Winston Door LLC - hope this technician sticks around. CHW - one of the best service providers we’ve had come out.

Good communication with CHW. An AC technician in my area set up an appointment and within 3 days my AC was repaired. The AC technician very knowledgeable and professional. A pleasure to do business with AC Heating and Cooling and Choice Home Warranty and their Customer Service.

This was a lifesaver! I'm so glad I have this warranty and they have W A Marshall Electrician. They did an excellent job. I'd totally recommend to a friend. It wasn't an easy job and required some extra parts. The job still got done.

Hogan was excellent and took the time out to explain everything that needed to be done. Our AC is blowing much cooler air now. We are so glad that we used our home warranty because we were given the runaround by a previous AC company.

Toilet leaking and contacted CHW. On the same day of my request to CHW, I received an email from them informing me of the plumber, date, time and contact number. My issue was resolved and was followed up by the plumber.

I was honestly thinking about canceling my plan before renewal. My last encounter with my Choice Home Warranty Rep was not the best and I felt a lot of pressure. Adrian was able to help quickly and efficiently while making sure that it was my choice.

Very easy…. Helpful sales folks. Very fast information response. Policy information sent by email for printing or downloading. Have it already…. Not having to wait for snail mail. After getting stung by my old policy holder today…. I said enough is enough! I am not going to be treated like a chump…. And charged for items never told about regarding the contract. I am not going to be hit blindsided with a policy that seems to make up rules as they go…. and are great until you need them to do something! Good by home shield America! Thank you Choice Home Warranty.

This is the third claim I have had this year and all three have been covered by Choice Home Warranty. I am so grateful for a company that stands behind its mission and the executes its policies with integrity. In a world of scams in the Home Warranty business, I am glad Choice Home Warranty is in my monthly budget.

I cannot give more than 2 stars since I have no idea when I will receive a call regarding my appliance service call. I’ve used several of these service programs over the years with only 3 repair calls but was billed every year! What purpose does it serve for me if you cannot find a repair person to locate one on my own when I could have done that without paying over 400?

Did a good job. Very professional. Took his time and was thorough. Arrived on time and called to let me know how close he was. Made suggestions for me to keep unit in good working order. Would recommend him to my friends.

As I entered my information into the system to obtain a quote, I was almost immediately contacted by a representative who was willing to assist. He was helpful and I ended up signing up for coverage. The complaint I have is that I was promised "same day service" and that I could select my repair technician/company as long as they were licensed. As I was reviewing the policy, this was clearly not the case and I feel the representative used false information to get me to sign up or he was not knowledgeable on the policy limitations. I will hold on to my policy and see what happens during my first service request. I used to have American Home Shield and the technicians contracted with Home Shield were horrible. We will see if Choice Home Warranty can do better. The price with AHS is comparable; actually Choice Home Warranty is slightly better.

Technician did a great job on finding and repairing problem. Only negative was he arrived over an hour later than I was notified. As for Choice the experience was not as good. Changes in companies to do the work, numerous changes in arrival times and a lack of communication.

I had a great experience with Kayleigh **, she was very knowledgeable on your product and answered my questions fast. I hope this warranty is as good as she said it is. If everything goes good I would recommend this to my friends.

Everything went well. I was very pleased. The person you sent knew what he was doing. When he left everything was working like it should. The timing was good. Everything worked out fine. I was pleased with everything. Have a nice Day.

Contractor was professional and assess the situation and was very professional. He also took pictures and told me what he was going to recommend. He also said that someone from Choice would contact me with more information pertaining to my water heater claim.

My gas stove had couple of issues with burners not fired up and also uneven gas burn or fire. Steve **, from the TSA Appliance Solutions, was on time with the appointment. He was great and super helpful in solving these issues with our gas stove.

Easy to schedule service. Some contractors are not easy to deal with, but when service rescheduled they did not send the same person I complained about and failed to fix the issue. Very satisfied with second contractor. They were COVID friendly and professional.

Experience with service department is a complete 0 and very unsatisfied. But the interaction with the service departments helped me to make the decision as not to renew the contract. The only reason I gave 2 is because the technician is very nice. Seems competent.

The unit had hardened salt in the bridge, when technician came out, he checked the unit, plug it in and started to run a test. He then checked for leaks, reset the unit, advised me what to add to unit before adding the salt, now hopefully it's working properly.

The sales representative was excellent and took the time to find the best rate for us. They were kind, courteous, and very knowledgeable. I will recommend Choice Home Warranty to all my friends. Thank you for everything you all have done.

I had very good experience. The technician was on time and diagnosis the problem and was very good. He had to order a part for the AC and it was repaired the next day and is running again thanks to very well trained technician.

I told Mr. ** that I have given the wrong date of the garbage going out. The date I gave was 6/29/22, it should have been 6/30/22!! Mr. ** was closed-minded to my explanation. Mr. ** made no attempt to assist me in my situation.

I am very well pleased with the overall service of CHW. The companies and Technicians have been prompt, courteous and professional. I have nothing negative to mention regarding my experience with CHW. I would recommend your home warranty package to all my friends, family and neighbors.

Ac was leaking water inside the house. Coil bad. The coil was replaced and the servicer gave tips on the upkeep of the unit. He was very kind and lnformative. I was very pleased with the service. He was on time and finished the job in a timely manner.

Serviceman came and fixed our refrigerator. He was very professional and courteous. .We are very happy with Choice Home Warranty. It was easy to call them and to get results in the end. Can't say enough how well this worked out for us.

He replaced garbage disposal. He ran 25' snake to try and clear blockage. Did not work as water from sink was coming up in my tub. He asked to use a camera to see about blockage. Company denied his request therefore job was not complete. I had to get additional repairman. This is first time using Choice Warranty Service. They sent an email to say they were not completing job. Would not recommend your company. Tony was great. He did call me back to follow up.

The second technician was very competent and was able to repair rather than replace my rather fancy fan which pleased me greatly, I would highly recommend this technician. Thank you for finding. He saved you the cost of replacing the fan.

Usually when I call I can’t get the words out of my mouth good before the customer service representative cuts me off. Then they forward me on to another department without stating an sincere gesture or something. This could use some tactful skills. Thanks for your time and consideration.

Absolutely great! Called Choice Warranty Sunday night and started a claim for AC out. AC repairman came out on Monday morning and diagnosed the problem. They submitted their findings to Choice Warranty and the repair was authorized that day for the full $3000 policy limit. Repair was made 2 days later. What more can I say?

He was just as nice and professional as could be. Leaks fixed, in and out in no time. He was very knowledgeable and came prepared with all the tools and supplies needed to complete the tasks. I was afraid that I would have to do a separate claim for each leaking faucet, but they were all repaired in one visit.

We had a repair appointment for 7/7 and no one showed up. Not sure how this will go...Not very dependable for A/C repair that has taken over 1 week. I haven't heard from anyone and it's over 110. We do have several units, but a call or email would be nice.

For days I tried to contact. I contacted my bank. An investigation is underway. I had 30 days to cancel. Cancel this ASAP and credit and respond with confirmation. Your rep lied to me!!!! Promises and such abuse!!! I would never recommend. Make sure you credit the $46. A disgrace!!!! Beverly **

Service has always been quick and friendly. Great value for the service and coverage. Quick to respond and replace my leaking water tank. Technician was friendly and explained the process and quickly scheduled a time to replace my failed tank.

I appealed a claim and was contacted by Raven, I explained my review which was turned down initially, after discussing my reasons for an approval Raven and the claims team gave $100 allowance for labor cost to the servicing AC company.

It was a pleasure. So easy. Our rep was on top of everything and followed up amazingly! Definitely would recommend him for sure! They offered everything that we needed. The pricing was very fair. Thank you!!!

My washing machine was leaking all over the floor. Could not do laundry. I had bad experiences with repair people and resolution in the past. This time I had a very positive experience. The repair person was on time, wearing a mask, polite, and extremely competent. He took apart the entire appliance and found the problem. It sounded like a rebuild or major repair from the pictures and notes. That evening I got an offer of gift cards to replace the machine. Glad to get a replacement but need it before 30 days. Will call see if I can get it sooner. Otherwise, very happy with the experience.

Water was leaking in attic HVAC Unit; mx. tech resolved the issue expeditiously, efficiently and comprehensively with a competent analysis and resolution. The suspected concerned was a leaking A-Coil or A-Coil pan. The resolution proved to be a clog in the drain line, with a recommendation to treat the pipe with a small amount of Clorox monthly.

I am pleased with the work that Ashton ** from Air Professionals, Inc., did on my Air Conditioner. First off, he was on time. He explained the work he did and why. Cleaned up after himself and was very personable. It hasn't been 24 hours so I hope all works good. I hope (IF) I need help again he will come back.

My original appointment fell through the cracks. I initiated it on the 4th of July weekend. Computers are not perfect, so I could understand it. I called Airhart Tuesday morning and the woman who I spoke with was very polite and apologetic. She was able to set up another for that day. The technician was polite and courteous. He went straight to work and fixed my leaking shower. I have no complaints at all with the work done. Choice Home Warranty saved me a lot of money compared to my previous home warranty company. I wish I had known about Choice Home Warranty several years ago. I'd have saved a lot of money.

Plumber was very experienced. He checked and verified there was no leak. He ensured that there was no leak and drip sounds were normal. He explained that the sound we hear was due to piping sitting on metal vent which enhances that sound of water dripping.

I submitted our first claim for the air conditioner and it was easy. I called and they said that they'd look for a provider or a technician near our area. Choice Warranty emailed us that the technician was gonna be from such and such company and their contact number, too. But before we even called them, the technician called us and said that he was coming. He asked about the issue and he scheduled the appointment. He came the day of the appointment. He was good. He was a no-nonsense guy. He went over there, diagnosed it and did the thing. He got it done on the first day.

My refrigerator stopped cooling. I called Choice 3 times. Was disconnected twice. The issue was that a technician was not getting to me in a timely manner. I had the same issue with the main sewer line. I put in a claim and sometimes it takes days and while I’m given the option to get my own technician, the technician has to agree to the choice warranty process. In the last year I spent $1050 out of my own pocket. Because a technician could not be located and the issue had to be resolved immediately.

Had a claim in however I canceled and canceled my plan with CHW not at all happy with type of service received. Had a lot of people and one of my long time service manager tell me they were a very hard company to work for plus would not pay full amount for replacement or repair.

The job has not been done yet, but I do have a very good impression about the claim conversation. I was not kept waiting to speak to the Assistant and she was very friendly and professional and knowledgeable. Also I have received emails about the issue reported and how it will be handled.

Always impressed with Choice. Of all of the different companies, they are the BEST by far. Fair and fast response for any issues we have had. This has been a rough year so we are thankful to have had this warranty during this time.

The tech was on time, he and neatly dressed. He seemed like a knowledgeable guy. He was all business and explained my problem. He had to order a couple of parts, unfortunately, we'll have to wait for them to arrive and will need to re-schedule another appt. Hopefully the repair will be as seamless..

Choice warranty was great, they tried very hard to get me help and except for the companies they hire to work for them, they were very professional and made callbacks for me while I was on the phone. I can not blame Choice for the companies they hire but as a company, I think Choice is a great company and all the times I dealt with them I was very satisfied.

The CHW warranty is very clear and service technicians are assigned promptly. Unfortunately, with my AC unit, I will be paying over $2300 for refrigerant, labor and repairs because parts under manufacturer's warranty are not covered, line sets are not covered, labor for those repairs are not covered and refrigerant is not covered.

It was a overall good experience but had to wait 6 days to get a plumber to come look at it. Granted, it was the Fourth of July holiday weekend but still a long time to go without hot water. It would have been nice to have a the plumber come out earlier but he did fix the issue.

Brian explained what he did and informed to keep the unit running the entire night so that the internal temp would drop. As he said it would, it did. Now we have air and the system is working. Thank you.

Shawn was a complete professional and gave us the best policy to fit our budget...We expressed our dismay with our current ins and he then understood exactly what we needed. We chose the 6yr plan and its fits our budget...This is 1 call I am glad I took.

Very nice to deal with except for I’m old and he talked a little fast. Otherwise everything was good. I’ve already talked to my neighbor and he’s gonna call when his runs out in October and he’s also 80. I’m also gonna tell my nephew. I’ve texted him to tell him what a good deal it was so he might be changing over too.

I made a claim for my AC and they had a repair out the next day, filed a claim and it was approved same. Very satisfied with Choice Warranty promptness and the Service provider they sent out. Received email today stating the equipment is ordered, so looking forward to get my AC fixed.

The person I spoke to was very helpful and polite. He explained what was covered and answered all my questions. We got disconnected and he called me back. He was very knowledgeable about Choice Home Warranty. He helped me with a payment plan I could handle.

Since being with Choice Home Warranty I have Always been able to call in claims with ease and with little to no wait times. My experience thus far has been great with the technicians that have come to my residence. No complaints. Extremely Satisfied customer.

The plumber was professional and communicated each step of what he was going to do. He was quick and made sure to let him know that if anything went wrong to give them a call. I will be referring friends to The Plumbing Company.

Solved blockage guest bath vanity drainage by injecting the first small snake to see if that would solve the problem. It didn't. Quick trip in attic to see if AC drain pane connecting to piping was problem. It was not.

Cedric **

Some of the companies and tech that's being used are rude and inexperience. Someone that have 15 accounts with thus company and building I'm reconsidering moving to another company that value my business. In addition it would be great for someone to call me when I ask for a phone call instead of an email. Thank you.

Choice responded quickly to set up an appointment for me the next day. The technician who came to service my HVAC system was friendly, knowledgeable, and efficient. He was able to fix the problem and get my house cooling again.

I called Choice Home Warranty for our dryer that was working. A dedicated Service Co, Robbie McCathern, came to our house to fix it promptly. I was very impressed that they were prepared to get it running by diagnosing the problem quickly. Thank you very much for your prompt, friendly and smiling service. :-) I recommend Choice Home Warranty as well as Robbie McCathern of Sumter because I have received prompt and efficient service with a smile,

Technician Pete came out and took care of issues quickly. I really appreciate it. I’ve had other techs before that just didn’t seem to care and were just going thru the motions. I really want to thank him for the quick response and being very polite.

Tech's were friendly, helpful and professional. Diagnosed and fixed problem very quickly! I have used JayCo and these same technicians before and I appreciate their service. If I have to have another AC service, I want these techs. I would recommend them without hesitation.

The plumber arrived on time. He quickly diagnosed repairs needed. He answered questions related to the repairs, implemented the repairs, and tested the systems. He took parts he replaced with him. I would recommend this plumber to family and friends.

I put in a service req because my AC stopped working. Req was dispatched to service tech, who called me. Techs came, assessed what was wrong, fixed it, AC is running great. The techs were very Knowledgeable and took pride in their work. I was pleased w/ the customer service, and the swiftness to address my issue.

The ability to call in and leave a claim over the phone was fine. The initial diagnostic work was fine. The tech from Clogged Plumbing was very professional. He is going to let me know if the problem will be covered under the policy.

The technician that came to my house was extremely helpful and knowledgeable. He recognized my issue right away and got my A/C up and going in no time. It’s extremely to hot in Texas to not have a working A/C I definitely appreciate him and his fast work.

This was my first experience using Choice. I’ll admit I was skeptical because I’ve had bad experiences with other home warranty companies. Choice exceeded my expectations and I’m glad I changed companies. The response was fast and I didn’t feel like I had to do all the scheduling work.

The technician and the company who came were great. It took CHW too long to get it dispatched. We were sold a VIP warranty. What a joke. Called and needed AC fixed ASAP. Temperatures were over 100. 48 hours to get someone to come. We ended up calling someone else.

My service call from One Call Solutions was great…Had to replace motor. No problem. All was done in a timely fashion. Israel was efficient and professional. Was able to get the new part in a short amount of time. Parts are not made to last long these days so this happens.

He got to us days before our appointment because our ac wasn’t working and my mom has a heart condition. He was friendly and explained everything he did. If I ever have a need to anything again I will ask for him.

The technician from Fusion Garage Doors was very professional, arrived on time, was honest and repaired my garage door opener quickly. The technician checked my unit over thoroughly to ensure everything was in good working order. I would highly recommend this company again.

Great experience. Well pleased with customer service from Choice. Also contractor was courteous and professional in dealing with my issue with my garage door. The spring was broke was the reason for my garage door would not open. I had no idea what the issue was but the technician explained it to me in a manner in which I was able to understand why my garage door would not open.

This customer service rep gave me wrong information. My claim was denied even though I did exactly as I was instructed to do. The tech who came to my home, Nick with Chesterfield Air and Cooling was awesome. I spoke with David in mgmt support and he was awesome and understood my frustrations. The representative Dominique with Choice I hope finds another job or gets more training. He made this process of filing a claim a huge nightmare!

Arrived on time, company was easy to contact and were friendly and courteous. The tech was knowledgeable and explained the repairs and completed the job in a timely manner. Very satisfied with the service provided. This was the second company Choice sent out and I wish they had been the first, they were completely opposite of our first experience.

The two technicians who came to check out my A/C unit were very responsive to addressing the questions and issues my wife and I reported. They were very thorough in their investigation and provided detailed information on how to ensure that our A/C unit continues to perform as well as it can during these hot summer months. In addition, they set us up with an annual maintenance contract where they will come out to service our system on a typical schedule and can then address any issues that come up during their service visit. They were also very respectful and spoke to us like "regular" human beings. In these trying times of the pandemic, their customer service made a good, lasting impression on us.

The technician was very professional and timely. I would definitely recommend them to others. They called and confirmed the time and were very accommodating. I was very impressed with the skillset and the interaction that they provided. Keep them on the list.

Very personal, clean and neat. I would recommend Chris to my family and friends. If I need more electrical work done I would surely have Chris in mind. He would be the first on my list. He was very polite, neat and clean.

When it rains it pours. I am so glad our family has CHW to come to the rescue. Within a week our refrigerator, garage door, and fan extractor broke. CHW saved us time by taking care of finding the perfect technicians to fix all these issues. They schedule the appointment and we received texts updating our claims. I am greatly satisfied with their service.

Nick, from the good fix LLC, diagnosed the problem, ordered the part and installed it in 29 minutes. He was polite and efficient. The Good Fix, LLC is two gentlemen who actually pick up the phone when you call. Thanks to them we have a working dishwasher again.

I just signed up yesterday, but I had a wonderful customer service experience with this company. Everyone I spoke with was extremely kind and thorough in explaining my options, and they additionally got me a better home security plan than the one I had. They also gave me their direct phone numbers in case I need to call back.

I am pleased with Choice Home Warranty. I had a leak every time the A/C ran. The only downside was the length of the finding a contractor but once found was same day service. The fix was easy & done quickly. The technician Jason was wonderful & professional.

Technician was sent to inspect and determine why the A/C would shut off without notice. Capacitator on the unit was replaced. The tech was very knowledgeable and courteous. He used proper attire on feet to keep from keeping the inside of the house clean.

Seth made it very easy to sign up for the program. He explained all items and details the warranty covered in great detail. The price I was given was right In my budget. I would highly recommend Choice Warranty to my friends and family.

Took 2 weeks and 2 different pool companies to get problem resolved. The 2nd company only came after I was able to track him down. He then stated that I wasn't even on his planner but was able to make it.

We've had claims to Choice Home Warranty for our air conditioning, dryer, washing machine, refrigerator, dishwasher and microwave. They're still working on our dryer. They had to order a part. So, we're waiting for the part to come in. Also, with our air conditioning, they found something else wrong with it. We complained about a cooling problem in one of the rooms. They said the problem is with ductwork, so we had to call somebody else to come in and do ductwork.

Looking for a home warranty, my rep, Phil was precise and to the point. No nonsense selling and right to the point on what I needed. Phil explained in detail what was to be expected from the service including service calls and I was very pleased.

At this point I’m not sure I made the right choice in selecting Choice over the other home warranty I previous had. I heard great things about Choice. This was my first claim with Choice. The electric company ‘Davis Appliances’, was assigned my claim, they were supposed to come out on 5 July between 1 and 4: pm, however, they called around 3:30 and said they couldn’t make it. Rescheduled for 6 July between same time, however. Showed up around 5:00. Stayed for about 15 min, collected service fee $65.00 and said they would submit paper to Choice and see if they would approve a ‘house wire chase’ which could take 1 to 4 hours, gave me a receipt for the service fee and. Departed! Pray I don’t have to pay another service fee for nothing. Not the way I envisioned my home warranty plan to work. Today is 7 July 2022, no contact from Davis Appliances reps as to what my status is. It is 7:45 pm, unsat.

It appears that you do not want to pay for anything on my air conditioning system. The technician says that it’s normal wear and tear the damage done to evaporator core and you’re saying it’s pet damage or animal. Have you people lost your freaking minds.

Courteous and helpful. Saved my refrigerator! I thought I was going to have to replace it, but he was able to fix it without much trouble. I really appreciated the time he spent with me explaining the issue. Of course, when he arrived, the frig was working, but he took the time to find the issue. Thank you!

Our air conditioner went out on July 4th. I called after turning in a repair request to follow-up on July 5th. Was told that the repairman could not be at our home until the 7th. I called Carlos and he thought they might be able to make it out on the 6th but he couldn't promise anything. I shared with him that we were totally without air conditioning and the temperatures were to be close to 100 degrees all three days. Yesterday, July 6th, Carlos called around 11AM and said he was on his way. Took care of everything within 30 minutes. Great relief.

Everything was great, tech was on time and corrected problem. I would recommend Choice Home Warranty to anyone looking for a service. We had a quick response on service and did not have any other issues after. Customer service was great as well.

I was a little set back by the time it took for Choice to find a technician. After two days of Choice looking I finally used the option available to me to find my own technician. On Saturday, July 2nd, I found a local company that would come out late that afternoon and make the repair needed. My claim was denied and I was referred a case manager, Aaron **. It took 3 days and several emails for us to finally connect by phone. Situation was finally resolved. (After 3 days with no fridge and lots of spoiled food.)

Derrick ** was extremely friendly, helpful and knowledgeable. He answered all of my questions and looked to find the best deal for us. My husband and I look forward to working with him in the future! Thank you very much.

I only made one claim and was told that there was no one available and to find someone on my own. I just made a new claim on my washer that stopped working. So I guess I’ll find out if this claim is met.

We believed our pool filter was leaking, but the technician discovered that it was a different part. He was very kind, courteous and very knowledgeable. He answered several other pool questions that we had which helped us first time pool owners out tremendously. We will definitely call them for any future issues.

I was very pleased with talking with the customer service rep. He took the time to explain the options and secured the best deal for me. I elected to try the service. I hope that this works well as I have been disappointed with the current service that I have. I look forward to better protection for my home via this new service.

The tech was wonderful, very good at what he did. The part that the longest was waiting for the approval to do the work. I hope in the future you send someone this good also. Thanks again to the tech for his good work.

The service was great. But service technician said that he would email me my receipt. I have yet to receive it. I need for my records. I have to provide all receipts for living estates that I am try to provide proof and documentation of repairs.

The gentleman was very helpful on the phone. Thank you very much. He was very informative and very fast with taking care of my problem. I really appreciate it how he took care of me quickly and gave me no problems and everything was to move.

I was very upset when I called but the customer service person was very empathetic and kind. She did leave me feeling like she heard and understood me. I had a previous (very) bad experience with your customer service department, so this is a very nice change.

Technician provided quick and professional service on repair of my dryer. I would recommend to family and friends. He showed up on the scheduled date of the appointment, examined the dryer, determined the cause of the defect, and informed me, how he would proceed from there.

CHW responds to request for service in a very timely manner, as well as to questions I've had. This is important since service is slow in most places. But sometimes the technician that is sent is lacking. The technician sent to repair my HVAC took my service fee, told me he would have to order a part and left and I never heard from him again. Now I have to pay another service fee to get my HVAC fixed.

I enjoyed working with my sales agent; however, after speaking with him initially to get a price estimate, I received multiple calls and emails every day from different agents. It was overwhelming and aggressive, and even though I requested to be removed from the call list, I continued to receive calls from other agents until I said I would use another company if the calls continued.