Choice Home Warranty Reviews

Mike was great. He was timely and kept us informed on everything. He knew what to do and was helpful through the entire process. I would recommend Mike again and again. He's an asset to your company for sure. I am glad he came to our house for repair.

AC works fine for a few days and then will not come on automatically. Called Choice office on a Friday and they arranged for a technician to come to my house and check my AC on Monday. The technician came on Monday and checked the AC unit and determined that the problem was the thermostat. He replaced the thermostat and the problem seems to have been resolved. AC working fine now.

Even though we are waiting for Choice to send us a cash out offer for our busted dishwasher, we are pleased with the way the technician handled himself, knowledgeable, polite and friendly. The process took an extra week more than expected, but in the end the technician educated us in how to handle this type of situations.

Kris from Bennett & Sons Air Conditioning was great. He was able to find the problem right away and went on to check out everything else. I would definitely use them in the future. My AC is working great now!

Claim #** was handled efficiently and quickly. NN Kane was assigned to the project. He quickly analyzed the problem, took pictures and sent in the claim in a very timely manner. He returned when the needed part was received and fixed my faucet problem in about 45 minutes. I was deeply impressed by their work, their politeness, and their ability to get the job done quickly. They also cleaned up everything and left me with practically a new sink. Thanks so much for using their skills.

Choice's response to my claim was fast! The plumber they referred was out to my home the next day and my problem was resolved. Plumber was very good at keeping me informed, both on his arrival time and on the work he was doing. Thanks so much!

My claim was denied after paying 3 separate technicians that were sent out to my home when the issue was identified by the first trade the claim was assigned to. The first technician actually was sent out to my home for a second time to diagnose when he already knew what the problem was and CHW wanted me to pay him AGAIN!

Made 2 claims via the automated system and couldn't get any details in about the problem with both devices. Not a very good setup to have the mechanics have to work with when they call. The system needs to be improved or go back to the human operators.

First visit very good and thorough. Arrived promptly and cleaned up after finding leak in my ceiling downstairs. Scheduled to repair in couple of days. First time using Choice Home Warranty, so far very good! Looking forward to having leak repaired and sheetrock/painting completed.

The vendor, Stella LLC, provided was fantastic. They diagnosed the problem in two min and replaced the part within 5 minutes. Great job!!! I would highly recommend them and Choice Home Warranty. The response time was within (my) acceptable timeline given the high temps we’re seeing at this time.

First contractor did not show, and then he rescheduled and was not of much help. I had an issue with my water heater vent and he just put hvac tape on it. Not worth the service fee. Thankfully they sent a new contractor out the following week. He was thorough and knowledgeable and did multiple repairs. He clearly was more experienced and very helpful. Overall it was a bit of a drawn out experience and a little frustrating but got the job done in the end.

I was very pleased with what was offered by Cynthia, and purchased a 3 year plan because of the savings. I will be purchasing 2 more policies as my existing rental policies expire. I do hope Choice lives up to its high ranking on Google. Thank you

Had First american. Got the runaround for 3 months and had problems with service. Swapped to Choice and Myles was amazing helping us pick a plan that will be not only saving us money but far more reliable. Very pleased.

I don’t like being pushed multiple times to buy multi year warranty after I insisted I only want the one year. I almost asked for a refund because of this. People should be able to just get what they ask for.

I am very happy with Choice Home Warranty, they have always been quick to process my claims and send someone to take care of repairs. The only problem I have is that one of the contractors accepted the job and never showed. That was not the fault of CHW. I am going to continue my home warranty with CHW, I have had nothing but positive with them.

Vendor responded very fast to set appointments. Process from start to finish went very smoothly. After calling in the called me within two hours made arrangements to look into the problem the next day. Very please with the process. Glad I had Choice Warranty.

The company, Mystic Services was the best. He knew what he was going and able to get the job done. Having people to come out and they know their job is a blessing. He came within the timeframe. It only took a day or two to be assigned to him.

The repairmen were prompt, immediately diagnosed the problem. They told us what was wrong and said they would fix it. One of them left to get the part and soon was back with it and installed it. They were very courteous. Since this was my first call under my warranty it gave me faith In Choice Warranty. I already told my neighbor.

We came home last Friday evening (7/15/22) about 9 PM. Found one of our units was not cooling. After resetting the breaker and verifying that the Air Handler was running okay, and the outside unit fan was not running. I placed a service call online with Choice Hone Warranty (CHW). Before the night was over, I received an email that CHW had assigned the service call to a local AC Company, Ozman's Air Conditioning Services. They notified me that a Technician will come and take a look at my unit the following Monday between the hours of 7am and 12noon. The tech arrived at 9:25am located a faulty condenser, and replaced it. Checked other several other things and was done by 10:30am. Unit has been working great since then. Excellent job CHW and Ozman's AC Services. I’m totally satisfied. Job well done. Thank you!

Choice Home Warranty got back to us right away when we filed a claim. Serviceman came out promptly. And was very respectful. He knew his line of expertise. And he ordered the part and resolved the issue in two days.

Multitask Repairs was very professional and helpful. They called me the morning of my appointment to confirm and to let me know when they would be arriving. They helped me locate my breaker box because I couldn't find it (It was outside). They also explained that my unit had shorted out and that it would have to be replaced due to it being an older unit. They told me about the next steps in the process and gave me an estimated time for parts and completion. I would highly recommend this company.

Plumber came and replaced our garbage disposal with one with the same HP. He made sure there were no leaks afterwards. I was pleased with the work he did. In and out in less than an hour. Would definitely recommend Choice Warranty!

Your representative Elizabeth was very professional and courteous! The plan she set us with is very comprehensive, we love the 24/7 response and the fact that there are no out of pocket expenses other than the deductible.

My Garage Door issues were resolved quickly. The technician was very professional and the additional work needed was fairly priced. The additional issues were not covered by the Home warranty.

The team arrived on time. Air conditioner was making noise when the compressor turned on. Air Tech replaced a condenser which made fan run better… Vibration noise was from TOO MUCH COOLANT in system. Air Tech figured it out and poof the noise is gone.

Mr. **, is always on time or call if he is running a few minutes behind schedule. Extremely professional, honest and a topnotch Plumber. I am so happy I found a Plumber that I can count on to show up on time and do the job right the first time.

My tech Don, in the Springfield, IL area was prompt and courteous. We did not have a repair, as the appliance was working when he got here. I appreciated his service and honesty. I hope, if needed, he will come back.

When I needed emergency service. Because hot water was spraying all over my house. The best they could offer was 2 days for a technician!!! That was not acceptable!!! No ins available for emergency service???! I will not use in the future!!!!

Technician quickly found and repaired the problem. He had all the necessary parts and tools to make the repair in a timely fashion. He arrived earlier than scheduled and was very neat in appearance. I was very pleased with his work.

We have had a good experience with the service people. However, the Choice Home Warranty customer interface is less than desirable. Last week when our AC went out in Texas and it was 100+ degrees outside, I had to login in 3 separate times to finally get my claim filed. Each time I submitted my request, the site logged me out, losing a detailed explanation. After submitting the claim, I get two emails from CHW, one letting me know they have contacted a service tech and that I would be contacted and immediately afterwards was a request to complete a survey of satisfaction. In that it took me 3 attempts to file a claim, naturally reluctant to provide feedback. I recommend holding off on that until after the claim has been completed. In addition, I will say their website seems to be geared more towards selling their services than for existing customers. Each time I go to the site, I really have to search when to login to my account.

I called regarding a claim and your agent was extremely helpful and she immediately set up the appointment with the technician. Your Prompt service is really appreciated. Thank you for such great service. Congratulations to the management for having such a great team. We have recommended your company to our neighbors.

The communication between the technician was great. They kept me up to date with what time they would arrive. However, I have had an issue with my refrigerator/freezer working and then not since the beginning of June. The problem is still not resolved. They need to order another part and that will take a few more weeks to obtain. This is not acceptable, try going with no refrigerator for 6-8 weeks. I now have had to buy a dorm refrigerator just so I can have some cold products.

All workmen were very efficient and very nice. It took 3 times to get it fixed but we got it. They did a good job of testing and seeing where the error was and replaced the part. It made a terrible noise when they weren't here but we took videos to show them.

I rarely use the service and this is a first for this year, so you save a lot every year from me. The fact that you are unwilling to replace the top tank to a toilet costing at $72 is absolutely ridiculous! It really is cause to seek another service.

CHW couldn't find someone to complete work on my hot water heater so I had the option to find someone and submit for reimbursement. Plumbing companies haver service call fees, they may not be willing to wait for authorization from CHW, and I didn't know how all this would work. Fortunately, I found a company to come out, I submitted the authorization while they were here, and it was a relatively smooth process. I just would have liked to not have to wait so long and find someone myself if CHW couldn't. 24 hours is a long time to wait for things sometimes.

I’m still waiting for a call back from claims dept! I have a question on the coverage and I’m sent to a message machine every time! If someone would call me back in a timely manner it would be much appreciated! Thank you!

Eric and Rudy from Ideal home solutions from the get go have been very professional and honest. Very customer service oriented. They are very prompt and professional with their repairs. I would highly recommend to anyone. They are always on time and honest of their assessments.

AC unit went out on the hottest weekend of the year and a technician fixed the issue the next business. First time using the warranty in 2yrs since I had the service. It truly saved me hundreds of dollars. I can say this has been an amazing experience. HAPPY I MADE THE RIGHT CHOICE. :)

The Technician was most polite. He diagnosed the issue and gave me a very detailed explanation of the issue and how it would be resolved. I would definitely recommend CHW to my friends and neighbors. Now I’m waiting for a replacement order for the dishwasher.

Choice is but there were so many times where they would not give the full payment for a repair. I always have to fight with them for the claim. One thing was my air conditioning unit. They paid only $73 and the rest I had to pay from my pocket. Plus, I had to pay the $50 fee. Another thing was my son's washing machine was broken. Choice didn't want it fixed and instead gave him 500 cash. That aside, a benefit of the home warranty is they send them people who do the work and they're nice people.

Patrick of New Gen arrived as scheduled (7/17 - 7:00 a.m.), but that was the only good part. When I told him that it took hours to cool down my house even a few degrees, he went directly to the compressor. After five minutes he told me it needed a cleaning which is not covered in the Home Warranty, but he didn't have time to do it because he was too busy. I now wonder if I in fact needed a major repair -- would he have said he didn't have time? I asked him how much it would cost for a cleaning, and when he told me, I agreed. I asked him when he could do it. He said he would call me the same day in the evening. He didn't. Today is 7/18. Not hearing from him I called him at 11:00 a.m. He said he could do it on 7/21. I asked what time. He said he would text me. He hasn't. It is now 9:30 p.m. I decided to seek another repairman. Even if Patrick contacts me after I hit 'send' on this review, I have no confidence that he would show up.

Could understand and was helpful. Need to have fast and accurate repair of appliance. I have not seen policy or prices of repair. I need to read and understand your prices of repair cost. I also need scheduling for repair person to match my schedules. I

My AC broke down on 7/11, a repairman came out the next day. The parts were ordered and still haven’t come in and I’ve been without air conditioning now for 1 week as of tomorrow. The Choice portal to check status on my claim isn’t updated on a timely basis. I received an email that the repairman would be out 2 days after he came. Communication with Choice is awful. I get more results bypassing them and going directly to the repairman. Not the quality service I expected when I signed up

After calling for air conditioner repair in this extreme heat, I have not heard back at all. I understand a/c repairmen are really busy now but not to even get a confirmation of my claim is not the service I have received in the past.

Tech was very professional and made special effort when new pair was defective. Part was warped and caused the dishwasher to leak profusely! Called parts store and secured a replacement and had it installed by the end of the day. Well done!!

I submitted a claim for our over the range microwave and before I ever looked at replacements I was offered $190.00 to replace it. Are you kidding. I found one at Lowes for 249.00 but I have to pay for them to install it and remove our old one. $448.00. This is not right!

They always answer quickly and usually put a call out to a vendor very quickly. So far my past 3 calls have been attended to promptly. These are my 3rd warranty company and so far have been the best. Also, the vendors they use have been very communicative and effective.

Anna, Choice Rep, made my decision an easy one. She was patient, able, and freely answered my questions. Choice’s service agreement and customer service approach made the difference for me. We are excited to partner with Choice to cover the maintenance of the roof, sump pump, and select appliances and systems of our house.

I’ve had our AC serviced and the tech was very prompt and professional. Tech was knowledgeable and answered any questions we had. Then I had to call in my gas oven and again, the technician was very prompt and professional. So far have not had any issues with Choice Home warranty and I do recommend them to my family and friends.

Very happy with my experience so far. The first recommendation of a technician was a total flop, not because of Choice Warranty but the technician referred to my case, who completely ghosted my appointment after waiting 4 hours...after explaining to Choice they helped me find a new technician who was more responsive.

Very happy with this claim! I will say I wish they would let us choose who we wanted to have work on our house and then pay the difference from what you normally pay to what the company your customer wants to use charges.

I have been without hot water for 2 days now. First, I received an email message stating I could go with the reimbursement process. Then I was told that this process was too late for me to be a part of and that an appointment has been made and was sent to my email. No such email has been received. I've now contacted a plumber and will have to pay for it myself. This is not good customer service and not what I paid for.

Please make sure my coverage starts on July 18th as I was told it would be effective immediately if I provided proof of previous coverage. I have sent that information to your offices. Please confirm receipt of the proof of previous coverage. Thanks again. Your representative was professional and explained everything.

I can't make a comment from something that hasn't happened yet. But filing a claim was pretty simple. Once the process is finished, then I'll be happy to do another survey. I've had you guys 2 years and this is my first claim.

I am extremely disappointed with my decision to choose Choice Home Warranty. I have been denied a claim to replace a 22 year old furnace and now must wait 10 days to discuss with a claim manager. It is mid 90's here, I need AC now. VERY DISAPPOINTED.

A phone call was made to this company about the hot water heater went out. They stated they will find a plumber and dispatch them to our house. Two days goes by and they can not locate one. They sent me an email saying to locate one myself and they will reimburse. I called Rotor Rooter and they came out immediately. Asked the technician why they were not on their vendor list and he stated that they used to be and did not like they way they did them our their customers. Red flag for me... I submitted the paid invoice $1685 along with a copy of my paid check. I quickly got an email denying me stating that I did not get prior approval for the repair. They are the ones that told me to find one since they could not. Small claims court here I come. The other bad part is I paid 5 years for their warranty upfront and 1 year on our rental house. DO NOT BUY FROM THEM!

Jerry helped me in purchasing the plan. Very thorough and polite! He reviewed the coverage and offered me several other plans to save me money in the years to come. I was unable to opt for an extended yearly plan but appreciate the offer. Thank you!

Agent was very friendly and knowledgeable, I really felt like he knew job, and was pleased with the overall price. And also gave me a list of the covered item and I also added my stand alone freezer as well.

Truly it has been a God send. A friend of mine recommended it to me. I told him I didn't need it, I have a fairly new home and I did not see the need. My husband told me to give it a try, so I signed up. Forward a couple of month... I had 3 appliances break down. Qualified techs were sent out every time and issues resolved within a couple of days. If you are on the fence, stop thinking about it and buy warranty. You will not regret it!

Just a plain talking straight shooter and your policy rules were better than what my old system offered. Answered clearly all my questions and did not come off as a high pressured salesperson. I was surprised with the directness and the fact that he spoke very good English.

I placed a claim in last week, haven’t heard anything back from them. Just sitting here waiting. So far, not impressed. My last company that I used, I had someone at least call me. This company has yet to do that. Probably will end up going with another company soon.

I have used my Choice Warranty 2 times. Both times they sent very professional, knowledgable service people. So far, I am very pleased with Choice Warranty. I plan to extend my contract with them for many years. You never know when things break down.

I've been using Choice for over 2 years (and I mean actively using it) and have to say - I'm very happy with the experience. The process is straightforward and they have great customer service. When I think how much money I save with having warranty, I'm willing to deal with any sort of contracting companies- it's a challenge sometimes but it's not up to Choice to influence them anyway.

The service man was very polite, efficient and found the problem. He ordered the parts but they are now delayed. This is the second time a repair man has come for the dishwasher. The first one came said what was wrong with it and it wasn’t. It cost me $45.00 and still no working dishwashers. He came back out said that it wasn’t did not seem to be the real problem and Choice Home Warranty said that I went past the time allowed and I had to start all over again.

Good service with prompt attention. Our only responsibility was the service fee call. Saved about $2000.00 over a 5 year period! Would recommend to anyone. Numerous appliances have needed repairs or replacing and no problems with either of those situations. Will renew again!

Repair of two toilets in my home me, this is the first time since I changed over to Choice Home Warranty that I got a quick response to my request for a service repair. And I believe that the plumber did a good job in preventing my toilets from continuously running all the time. But I still have problems with one toilet flushing and occasionally I can hear the water come on and run for a few seconds and then turn off. So we will see how this goes. I hope I don’t have to call them back out.

I WOULD PREFER THIS COMPANY FOR ANY OF MY FUTURE HVAC NEEDS! CHW Technician: Liberty Plumbing and HVAC LLC: CHW Technician Phone: 843-766-7777. Very professional, arrived on time and checked my entire system for any additional problems. Answered all of my questions about my HVAC system and He also provided additional information about my system's current performance.

A person named Shawn came to my house and installed a new garbage disposal. He called on Saturday to say he could come earlier than our appointment which was great. Shawn was very professional and all went well. He knew what he was doing which was a pleasant surprise since I have not had good luck with other service companies you have sent me in the past. Please keep these folks, they are very good at their job.

Although I was grateful the warranty company offered me a $ amount towards a new washer, the fact it is going to take up to 30 days to receive a egift card from Lowes is disheartening. What I was offered was only 1/2 of what it will take to get a new washer, that's me going the cheaper route.... plus I have to go without washer until the egift card shows up..

Thank you for send the ac company that came out to service my unit. The technician was quick and very informative. He showed me the part and explained what was done. I have already recommended Choice to other family and friends.

Excellent service and response to claim. Reported problem and they quickly and thoroughly to care of the situation. From the initial call to sending qualified technicians to diagnose the problem and find a solvable solution. Highly recommend Choice Home Warranty for all your home products and your peace of mind.

Technician knew exactly where to find my slow draining problem, explained it to me and showed me how to avoid this in the future. Recommended product to help with cleaning as well. Fast, friendly and efficient. I would recommend this technician for any washer appliance. He knew exactly what he was doing and took very little time and effort to solve this problem. Wasted no time, mine or his, to fix the issue.

This was my first time using this process and it was very easy and quick. I was very happy with the ease of the entire process and everything was completed as promised and quickly. The AC company did a great job. The AC company knew what they were doing and were very polite and professional. I would definitely recommend Choice Home Warranty to others.

The technician who came to my house was very friendly and professional. He worked quickly and told me what he was looking for during his inspection. He was able to find the cause of the leak and tell me what the next steps were. He was very helpful.

My claim was originally answered by JM Plumbing over July 4th weekend and scheduled for the following Saturday. Our sink was out of order for a week, so I tried to contact JM Plumbing a few times to see if they had any openings sooner. No response. Our appointment window came and went with no response from JM. The following Monday after emailing and calling CHW several times, I had a new appt with a different company, Brown Property Services. Brown Property Services called to confirm my appt AND was super friendly. Mr. Brown showed up to do the job himself. He was professional, kind, and knowledgeable. I HIGHLY RECOMMEND his company, BROWN PROPERTY SERVICES, and will always ask for them when I file future plumbing claims.

My first experience with having a contract with Choice turned out to be very positive. Once you get used to the auto voice contact everything went very smoothly. The plumber called me quickly and set a date then later he called back to offer me an earlier slot. He was very professional, clean and worked hard and hopefully has solved the problem.

The claim was denied based upon lack of maintenance. Your contract states you can deny coverage based on lack of maintenance. You are not specific as to what equipment in the home requires regular maintenance. You can apply that to almost anything to deny coverage. Why have a home warranty with you if you won’t provide the service to repair?

The Technician was polite, professional and proficient. He located the problem quickly and replaced the failed part. He remained on site until he was satisfied the air conditioner was working properly. Unfortunately, my air conditioner has quit again and I filed a new claim.

We Hadn’t heard Choice's decision by the morning of 7/16. CHW said they hadn’t rec’d the service report until 3 AM that day while repair company said they sent it day of service call.

I filed a claim on Friday and there was a plumber here Saturday afternoon. Fantastic! He did a great job getting the issue fixed and I would highly recommend him to other homeowners. Everything is working great now. 5 stars. Thank you!!!

Was initially disappointed because after waiting a couple of hours for the tech's arrival, I was notified that my appointment was cancelled until two days later. However, on the rescheduled appointment day, the tech showed up a few minutes early and did a quick and thorough job on diagnosing my dryer's problem. Sadly it was beyond repair, and he explained why, forwarded the info to the Choice Warranty office and a few minutes later I had an offer to funds to cover part of the cost to replace the machine. The offer was fair so I was satisfied with that and will continue using the Choice system. The Tech was really a good professional person, straightforward in his communications with me.

The tech was friendly and very respectful of our home. He took his time to check over our washer. He explained everything so it was easy to understand. Even though the washer could not be fixed, the replacement process seems fair and simple. So far Choice Home Warranty has not let us down.

We've only had 1 time with an ac co employee that we felt was not customer friendly. He installed a thermostat and did not talk with us.about how to operated. We have used the company since and couldn't be happier.

The technician who came to perform the service of clearing my bathroom sink was courteous and provided fast and efficient service. He appeared to be very knowledgeable about how to best address the problem.. I would recommend him, his company and Choice Home Warranty.

They sent a wonderful A/C company out to fix my A/C unit. They were fast and very good at what they do. Lorenzo the technician that took care of my unit was very nice to me and my family. They do good work. Adequate A/C & Heating very good company.

Omar was very helpful and explained everything wonderfully. He also had a great attitude and was very personable. The contract, inclusions, exclusions, and pricing. Felt like I got a very good deal. Looking forward to a healthy relationship for many years to come.

I have found Choice to be great until our dishwasher bit the dust. We were told that we had to buy a new dishwasher, which was fine by me, but.... we would not get the "credit" to Lowe's until the end of the month which was 30 days away. I can't understand why they could not send us the credit right away. It is July 16 and we still have two weeks to go. This is my only complaint so far with this company. What if our furnace went in the middle of winter, would we still have to wait 30 days?

Completely unsatisfied with the whole warranty experience. Company could not get a technician out for 7 days to fix my fridge/freezer that died. I lost over $300 in food. After troubleshooting the problem the Tech submitted the repair estimate info to Choice and it came back denied. I Called for an explanation and got nothing other than a rep reading from some notes from the “Authorizations” department whom I couldn’t speak with. Couldn’t speak to a manager either as they weren’t available. Company stated the repair was a manufacturer warranty issue, which was true and the manufacturer warranty did cover the cost of the part but not the $566 labor charge which Choice refused to cover either. They also denied coverage of the control board the tech submitted that wasn’t a manufacturer warranty item. Totally dissatisfied. Will be canceling this plan and going with another company.

The Salesperson was friendly & helpful at first, and being a Disabled Veteran I feel like he gave us a fair deal for the Total plan..But, once we decided to purchase & gave our credit card, he began to do a little pressure selling for us to buy more years..At this time we were not interested, but should only have to say no thanks once..Hopefully we will be happy customers..Thank you..

With the last guy that came out, I wasn't paying that much attention because we had company and I didn't even know he was in my kitchen. Then all of a sudden, my garbage disposal was running and he was laughing his butt off. It was just jammed and he showed me another little trick. So far, I like the companies that Choice is sending out real quick. Choice has been spot on so far. Everything's worked out fine.

We are buying our next home and needed a new warranty (trust me, never go without one). Joachim was great in answering all my questions and concerns after a terrible experience with our previous warranty company. He also made sure I had all the discounts we could find and the best service. Hope the next few years are as good as the service I got today.

Great service, on time and called before they came and advised me when to get serviced for fall advise when to get service in the fall. Neat and was very informational and gave copy of receipt and went over warranty.

My experience with Choice went great. The referral with, Service Pros, was a credit to Choice. The experience with both companies made a stressful week not as stressful as it could have been. Last week when everything was going wrong and it was, to say the least I was grateful that two of my major concerns were put to rest. Thanks to Choice for responding as quickly as they did with the referral of Service Pros ended on good note.

They met their timeline and they told me what the problem was. He left for an hour to get a part and came back, in about 20 minutes the air was back on. They were very friendly and very respectable people and I would recommend anyone to them.

CHW is the home warranty of the present and future. You are the only service that covers tankless water heaters and refrigerator ice makers. I have had tankless water heaters for over 12 years. My fridge has always had an ice maker. Your representative, Mr. **, was both professional and patient as I asked many questions.

This has been the absolutely worse transaction I have ever had to endure. I purchased home Choice Home Warranties on 3 of my rental properties on July 15, 2022. To start with, the sales person "Jake" was so aggressive with me I had to hang up on him. Then his manager Jeffrey ** called me to try and make the sale, I agreed to place 3 homes with Choice Home warranty on a month to month basis and a reduced price for the the 3 properties through Jeffrey **. It's been only 1 day ago and everything is wrong with the fees and the policies and what I was promised by Jeffry. I have called and called but it's Saturday and I get just recordings. My credit card was billed for the wrong amount and I will be disputing it with Citi Card.

I called 3 days ago for a septic problem and have not heard from anyone...horrible service and for the money I paid for this...just horrible! I will not be going with this company again. Had to fix the problem myself.

The repairman was friendly, professional, and will to explain his terminology and to field my every question. His visit was a success as I am cool once again in these 100+ temperatures. The only thing that I didn't like was an extra $130 added over the $75 fee.

My old washer needed repair, the cost of which would exceed the perceived value of the appliance (repair > than $600). This was a stacked W/D. We live in a condo with limited space. In lieu of the repair CHW offered a "cash" settlement of $570. We found no repair shop willing to repair. Of course, the new purchase would necessarily include a new dryer as well, since no one will sell you one piece of the stacked set. New machines are very expensive and incur the cost of taxes, delivery and installation. The cash offer didn't begin to cover my loss. Nevertheless, we accepted the settlement rather than involve ourselves in an appeal.

They have my last name wrong. It is ** instead of Austin. And it took they over 4 business day to find a company to service my AC unit. The tech Travon did a outstanding job. I will use MK Services again.

Just renewed my contract with them, had 1 issue last year with AC. Great experience. I would recommend to family and friends for their home care. Very reasonable on their home services. I just can’t say enough about Choice Home Warranty.

The first two people I talked to when I called my situation in were impossible to understand due to background noise and language difficulties. The third person was somewhat better and seemed to want to take care of my problem about scheduling.

AC conked out last week so we notified Choice Home re: the problem. By the next morning a repairman was here and saw the problem. A few hours later the repair was made and AC was running great. We are very satisfied overall.

Knowledgeable about his work. Can improve with his job scheduling. For Choice Home Warranty you should ask first the member of their availability before scheduling with the technician, trying to reschedule with the technician takes away time from their ongoing work and causes more delays with the day schedule.

On the good side the repair man came early. He was identified and courteous. He said he couldn’t fix our dryer because we needed to climb up on our roof and clean out the vent. I can’t climb on the roof!

Fast and accurate. Very skilled tech! This young man called to alert of status and gave an estimated ETA. He was very professional and on point. Excellent knowledge of the requirements and made some suggestions to help alleviate my concerns.

I had an appointment on July 14 between the hours of 1 and 5 pm for someone to come and take a look at my refrigerator. No one called. No one showed up. I was extremely upset. My next appointment is now not till this Tuesday, July 19, 2022. You need to have more staff working for you. This is the first time this has ever happened to me and I was very very surprised that it did. Thank you very much. Elizabeth **

Lynch's came the very next day after calling CHW. He fixed the problem with the washer and even went beyond cleaning out the filter to finding a blockage behind it caught in the pump itself. Seems to be working so far but last load drained completely so it's looking good.

Great services. He jumped right on it everything. He shows up when’s he received the call from CHW. HE WAS VERY POLITE AND HELPFUL EXPLAINING WHAT HE WAS DOING. THIS IS KIND OF SERVICE YOU NEED. I would like to recommend him all time for plumbing service.

Had some switch and outlet issues. Electrician was sent to assess on Saturday, he checked in with Choice for approval and he returned on Monday and made the changes. Excellent service. The electrician was competent, friendly and courteous. I will recommend Choice to others.

The technician is very professional, on time, he fixed my washer promptly, he would then explain to me what was wrong and guide me through the on-line payment system to pay my service fee, I am very satisfied with his performance.

Our AC went out and thankful that we had a great experience when the contractor came out. I tried to submit a claim online, but it wouldn’t go through twice. I had to call and submitted a claim with their automated and it wouldn’t let me finish telling what all was going on. Other than that, I am satisfied with this experience.

The tech was friendly, he arrived on time, and his work was very efficient. He worked with us on the appointment time and gave us recommendations for improvement of our AC system. I would definitely use him again for future repairs.

I have never been so lied to from a company, Between what I signed up for and what service I have received is absolutely the worst. I would never recommend you to anyone. My first claim you sent a company that walked into my house got his $85 fee and did not even look at the unit. Wrote it up as a maintenance item. Had to call another service company and replace parts to get the unit working. Had nothing to do maintenance. It was a sensor failure.

The line from my outside air conditioner unit to the inside of the house had frozen and the house wasn't getting cool. Called Choice, and within hours a reliable technician was at the house, diagnosed the issue, and took care of it.

The Technician was very professional and knowledgeable about what was going on with my system. And found the solution to my problem in a matter of mins. Thanks to his knowledge and experience within no time he helped with my problem.

Our kitchen drains were taking a long time to drain. Placed a claim. $85 later. A fixed PVC pipe (it was glued and needed cut into) and clear free flowing drains. Wonderful experience. It took 4 days to get a plumber here, but it was not an emergency so that is understandable.

I needed to make claims two times about my air conditioner this week. Two different problems. Two different companies responded. Each time The technician was prompt to arrive. They were able to fix the problem and answer my questions. Each one was polite and professional.

I signed up today for your plan and have not received the plan coverage via email to review. I paid the 13 month upfront. If my information was given to a scam I need to know immediately. I was told I would have this within an hour.

We are very satisfied with Choice. Our Air Conditioner stopped working. We started a claim that night. We started the reimbursement process the next day and a local company assessed the problem. The claim information was submitted, approved, and the unit was fixed that evening.

Cyntrell is an amazing agent. She was very courteous and helpful with me cancelling my services. She showed much empathy for me as I explain my reason for cancellation. I had been a customer for 2 years and only used your services one time.

Everything is going great with Choice Home Warranty. When I filed a claim, the process was quick and easy. Plus, everything was online, so that was good.

The technician never showed up on the original appt date/time, and did not contact me. I had to call Choice the next day to try and get some resolution. I had also tried calling the technician, and the mailbox was full. Technician finally called me that day, and sent someone that afternoon. Finally the AC was fixed, and it's cool in here. This technician was asking me where the "air handler" was, and I said, the AC is outside, the heater is inside. I didn't know the heater was the air handler. I also did not know the AC circuit breaker was outside, and not with the rest of my circuits. He appeared to get frustrated with me, but he did finally find the AC circuit breaker, under my mobile, at the back end. So, it is fixed and I hope it lasts a few more years.

Choice Warranty had always taken care of our issues right away. It's extremely easy to put in a work order phone or online. I highly recommend them. If they cannot fix the item, they will buy you a new one. But only for what the old one will sell for at the time of replacement. Thank you Choice warranty.

Choice Warranty sent a company to repair my heating and cooling. It is over 95° in my home. The man came. He took my $65 and said everything was working well. He left five minutes later. The air conditioner was never repaired. I was just robbed.

They were on time, texted or called when they were coming. They were courteous and did a good job of explaining what they were doing. He did his job what more do you want us to say. We paid him the required $65.

The Account Executive was extremely helpful in covering all the information regarding the Home Warranty Plan. Answered any questions that I had, offered discounts as they applied to us. My husband and I are very grateful for the superior customer service we were given.

Although their first visit to assess problem was rather quick but on time, technician stated will need to come back with part after getting Choice Warranty approval within the hour. It turned out to be 4 hours till we got a email advising of time and date of follow up visit. It was scheduled from 11-3 for 7/15/22. WAITED, and WAITED UNTIL 3:00 PM AND NO CALL - NO SHOW from Sassaman Services Technician or Office Personnel. WHOLE DAY WASTED. It's 3:54 PM now and still No call No show... CHOICE WARRANTY!!! Sassaman Services should not be part of your list of service providers.

He showed up early and he called first. He did a great job, got in and got out so tyvm. I would recommend as a keeper. He knows his job. I felt I was his only customer for the day. He was not rushing around. He a good plumber.

Mr. Mayer ** is very courteous, knowledgeable efficient and patient. He presented options and answered all my questions. I am delighted that CHW has a senior program. Furthermore, the plan covers many items; unlike other warranties which has multiple levels of coverages and confusing. Mayer is an asset to CHW.

He was polite and was very knowledgeable. He turned on another heating element which gave me hot water. Showed me exactly what was broken. Took pictures for Choice and explained the pictures to me. I was pleased with the service.

We have used our Choice Home Warranty several times and each time the transition has gone very well. Recently our air conditioner went out during this brutal summer and the work was completed in a timely manner and we are extremely pleased. Thank you.

The repair professional you sent did and outstanding job! He walk me through the entire process. He also recommended ways to make the garbage disposal work more efficiently. I appreciate the outstanding response from the Choice Home Warranty professionals! I have and will continue to recommend you to my co-workers and friends.

I had a great conversation with Tim. He was knowledgeable flexible and demonstrated he cared about my business and answering my questions. The key now is when I have occasion to use my warranty if the rest of the company lives up to the standard that Tim set. I am trusting they will. I will let you know as this relationship moves forward.

I called for both units to be checked. I stated main unit seemed to not be cooling as normal, 2nd unit was not cooling. The technicians from RECHAZA A/C did not speak English. Every time I spoke we had a translator on the phone. My claim for 2nd unit was denied. I spent 690.00 for repair which was not done that day. Plus the 65.00 service fee. Technician documented that my main unit was fine. My main unit is working fine. fact not fine. My electric bill was right under 700.00 for May/June. I have never had and electric bill over 400.00 in the 14 years I’ve owned this home. I have now made my 2nd claim another 65.00 service fee, waiting on parts. I guarantee another high electric bill.

GREAT, my ab was broken, and the workers told me that I had a leak in the coil, and he was going to fixed it, I am waiting on him to come back and fix my AC thank you, I am just waiting from the workers to come back and fix my ac

I called in on June 20th and I did not get an appointment made until July 13th for them to come out on July 14th. This was after several calls asking what was going on. The technician was great and even called choice back to see if he could fix and they denied due to it being under warranty so I now have to put claim in under the manufacturer and wait even longer to get it fixed. So I'm still without a refrigerator. I have put in claims before and no issues until this time. I was super disappointed

Part not covered for repair and their service call fee went up eff 7-22-2022 and forced to pay it even though work was done on 7/14/2022...Very unfair but no AC in Arizona is awful!! Hopefully next repair will be covered

Very friendly and knowledgeable staff. I talked to Mike about home warranty and he answered all my questions and concerns without hesitation. I also talked to Dale I. The home security department and we were able to set up appt to get my home security upgraded. Thanks again, guys.

The salesperson was way too pushy. I agreed on a price and plan and after many times I said I was not interested he kept asking!! I finally had to tell him "you have 30 seconds to close the deal I agreed on or I will hang up the phone". So I will probably be cancelling my service directly!!!

I do not like the fact that Choice went up on their service call fees! It went from $60 to $85!!! I keep wondering if keeping this warranty is even still worth it. But...Terrell ** with Next Level Plumbing was wonderful! Good communication, even offered to come earlier than original appointment a couple times because he had cancelations in his schedule. He came in, explained everything that was wrong (ended up being something simple). Very professional!! I would definitely recommend him to family and friends!

Professional and knowledgeable of the job he was doing. Respectable and friendly. Would recommend Choice want to a friend. Thank you for being a business that keep its word. I’m confidence when I asked for help I can call Choice home warranty.

Family room cycling fan stopped working. The Five Star Electrician said motor was gone, had to replace with new fan from Home Depot. He was very nice to deal with and did a great job and was done in about 1 hour

I requested a service call from Choice Home Warranty for a washing machine that was leaking. It took three(3) days before the repair man could get to my residence. After looking at it, he recommended it be replaced. I received the contact information and person to get in touch with. I was under the impression per the contract, that if the company could not repair the appliance, that it would BE REPLACED. Well, they offered me one-half of the amount of money it would take to replace the machine. I'm not sure if I misread the contract, but it clearly stated "if we cannot repair the appliance, we will replace it at no cost to you!" I don't know where you could purchase a washing machine today for less that 340 something dollars. They were good to repair it the first time 2 years ago, but not this time.

The technician showed up approximately 4 hours after I called in the claim. The technician was very thorough. Determined the problem, returned the next day with the repair material, and promised to return in 2-weeks to check to make sure the system was operating properly. Could not be more pleased.

Upstairs bathtub drain semi clogged up and the water would accumulate in the bathtub. The technician was very thorough and respectful and fast! He knew exactly what he was doing and in no-time the problem was quickly and efficiently completed.

Because of the perks we received for our age, military and length of contract, we saved more than $20.00 per month and got broader coverage. The service call was also reduced, but if you don't use it, great! The change was a no brainer! I hope 1 or 2 years from now, I can review again to show the extremely positive gains!

My Air conditioning stopped working suddenly Wednesday afternoon. Filed a claim via phone with a virtual assistant. Received an assigned company and technician Thursday morning 8AM! The technician came 9:30 AM. The Air conditioner was fixed by 11:30 AM!!! Absolutely amazing service! Does not get better than that. Thank you CHW!!!

We are very satisfied with the company that came for our Garage door - VERY professional - came to evaluate the problem and came back within days to repair. Everything works GREAT - Thank you - I recommend this company.

A very nice man named Nate came to my home on time. He repaired my refrigerator. I am very pleased with my service. I am very happy that I got a Choice Home Warranty. I would certainly recommend to anyone to get this warranty!

B&B was great! Bryan and his son came out and quickly resolved the issue. I even had to move my kayaks out of the garage and they not only offered to do it for me but when they finished they moved them back in WITHOUT BEING ASKED. That is above and beyond in my opinion and a HUGE help for me!!

I had an excellent experience through my recent claim. They have a technician out the next day to to assess my refrigerator and within 2 days I had Reimbursement for a brand new appliance. They were very courteous on the phone and I would recommend this this to anyone anyone who owns a home.

Compressor quit running. They replaced a bad capacitor within 24 hours of the work order. It was easy to enter my information on the web site and to get immediate response. Within three hours a AC company called and set the appointment for the next morning.

The technician that came out to check my air conditioning was wonderful! He was professional, courteous and fixed my problems with my unit in a prompt manner. He was very knowledgeable and was very timely. Thank you Choice Home Warranty for selecting this company, Trinity Air.

I had AC issues at my home. The technician that came out to my home, was very efficient, respectful and very professional. He called to ask he could come by earlier, because he had a cancelation, and was there when he said he would be. I would definitely recommend this company to any of my friends.

Eco Plumbing came out to fix our leaking shower. The guy is always friendly and he gets the job done. He fixed another issue we had while back and did a great job then as well. I would recommend him to others. Thanks again for taking care of our plumbing issue.

Submitted claim without glitch for air conditioning at four in the morning and waiting for assignment. Hopefully will get assistance and will have cold air before it get to 90. We live in South Florida and it get very warm in the afternoon.

We have had Choice Home Warranty (CHW) for quite a few years now. Recently, we started having issues with our AC. Submitting a case with CHW was pretty straightforward. Everything from there was very difficult. First, they were unable to get a contractor out to our home quick enough to check the AC. It took them 3 days to get a contractor out. The contractor came unprepared and had to leave and come back the next day. We live in Texas and the home got up to 89F. CHW didn't seem to care. They simply stated that if they are to assign another contractor, we would need to wait longer.

My AC unit was working when I called, then suddenly the temperature would not cool down. Now you said that it was a preexisting condition. I had it inspected the end of May and was told by my AC person that it was a little low on freon, but was operable. You said that it has a leak. The technician said that it should be replaced as it was 29 years old. I got your warranty because of the advertisement. I am 72 yrs old Vietnam-era veteran and disabled who is living paycheck to paycheck.

Excellent customer service! Explained options and I signed up 3 houses. Hope that Choice is better than AHS. Albert certainly went the extra distance to give me a comfort level and a great financial deal of 3 years with 6 months free.

Tech was on time, had great skills and equipment. Work was accomplished without making a mess and put back everything before leaving. The tech was thorough in diagnosing the problem saving unnecessary time and work. I will continue to use Choice Home Warranty.

Technician from "Real garage doors" was great. Called 30 minutes before arrival. Explained problem, explained repair needed and was done quite quickly. Cleaned everything up afterwards. He had me open and close it a few times to make sure I was satisfied with the repair. Great Customer Service!! Will happily call them for service in the future if needed.

I called them for a claim and they sent somebody over to fix it. The tech came and worked quickly.

Tech quickly found problems and repaired quickly. Did not take very long to repair and had us in the cool again. Wish we did not have to wait so long to get appointments. Cummins Maintenance LLC is who I would want every time I need service.

JAKE, THE REPRESENTATIVE WITH WHOM I SPOKE, was courteous, thorough, and patient. He took the time to share with me what was available to us. He was willing to answer all questions I asked to my satisfaction. I hope that if we have to use this warranty it is indeed as simple as he made it sound. I have read the Home Warranty Contract, which Jake sent immediately. He still needs to send me the contract for the second house.

He was good and professional. He was informed by his boss to charge us because his boss told him that the repair wasn't covered. I contacted you guys and you had not been contacted by the vendor and the decision was under review. I am a little confused as to how something like this could happen!!

Technician was very friendly, knowledgeable, and repaired the problem very quickly. The service was excellent, A/C is now working very well. In Arizona, with Temps topping 110° on a daily basis, getting service like I got makes me very happy.

Start cap changed. Called again and upstairs unit adjusted. Both times responses were quick. Service representative was on time. Both times great explanations of what was done was very appreciated. I really like the quick responses and the experienced service contractors sent to our home.

What excellent service I received from the plumbing. Professionally they replaced the upper level water heater, in the attic, in less than two hours. All I can say is thank you! Choice Home Warranty has the best team of service professionals I have ever seen.

I called for a price comparison with my soon-to-expire home warranty. After a conversation regarding coverage, co-pays and length of warranty, Adam provided the needed information that assisted me in making the decision to switch Choice. The price was right and the coverage was comprehensive.

My current home warranty was up for renewal, I wasn't satisfied with the customer service, and contractors I received. Each year the policy amount increased and the service for claims decreased. I checked the reviews for the home warranties, Choice was at the top. I spoke with Jeff who addressed my questions and concerns about service, contractors, costs and age of my house. Jeff made Choice the right choice for a home warranty for an excellent price.

Ac unit broke down 7/12/22. Today is 7/14/22. Technician still waiting for authorization from Choice home warranty. Temperature here in Las Vegas is 112’, 115’ degrees. Inside the house feels 120’. Technician very nice and helpful, very high level of knowledge. We need help.

Dealing with this company is the definition of lousy service. They will be slow to respond and look for every possible reason to not pay for problems and issues. I will NEVER recommend this company to anyone that I know. I now have a second issue and I'll see if they do any better, but I anticipate another day of frustration and anger as I deal with them.

I was referred by a friend and was very skeptical about giving my debit card info over the phone. But, Albert was really nice and knowledgeable of his job. He explained very well and answered my tons of questions without hesitation or frustration!! Thanks again Albert..

I was contacted today by Aaron who told me He would be my contact. I did take out a new home warranty policy. When I received the email I noticed my address was incorrect. I called and was unable to reach him was told I had NO contact with a rep. I was helped by a rude gentleman. He claimed he corrected the address and would send the corrected contract by email. I received a email shortly thereafter SAME INCORRECT ADDRESS. At this point for what I spent the contract should be cancelled. Absolutely no customer service.

"Outstanding promptness and professional!" He was very professional and did great work. He explained the issue and advised me to contact him with any concerns that I may have. I was very pleased with the outcome and the service that was provided.

The problem was actually the fan motor going out.. at first it looked like it would be several days to receive a motor from another state. However, the technician made more calls to find what he needed and the repair was completed the following day. Other than having to wait an extra day after the initial request for service was placed, I'm very satisfied with the technician and his efforts.

Happy with Plan described by salesperson. It covered everything I need to service most of the equipment in my house, however, they were a bit pushy trying to sell me a 5-year plan, I went with a one year plan to evaluate their service, They did offer me one additional month of coverage.

The Technician that came to service our A/C was awesome. He told me that Choice probably would not cover the total repair of the unit. My concern is I have 3 different houses covered under Choice. The agreement has always been that we pay the service fee and Choice would pay to fix the problem. This concerns me since our monthly fees have also gone up.

This company it’s a rip off, only website for sales. Not able to file claim online, long wait calling customer services, contractor denied every services that was place. $85 for service call and denied and $60 paying year after year.

I was having a problem with the ice and water dispenser. It wasn't working. The problem was detected almost immediately, and the solution was given to homeowner. Repairman was very knowledgeable. He will be returning in the following week with the part to fix the ice and water dispenser.

The specialist that came out to the house was excellent, kind and respectful of me, my husband and my home. She explained what needed to be performed and some things that I could do myself to prevent this type of problem in the future.

We were clients of theirs for at least 3-4 years and had 3 claims, 2 were for C/a and the other for plumbing. We filed a claim on all three as directed and every day after we got a run around about all service people being busy with other calls that came before ours. The first 2 claims took about a week before we saw a technician, but the last which happened right before Christmas, and did not get attended to until March of 2022. I made phone calls, sent many text and filed a report with the BBB. They asked to let them make it right but that didn't work either. The people they send out are not necessary technicians in the field you may need. For instance if you need a plumber they may send a jack of all trades but a master of none. They sent a HVAC for our plumbing. Before you sign up with this company go to BBB and read all the hundreds of bad reviews, not first to arrive.

I had a leak in my tub and CHW sent the best. Carlos came and fixed my leak in a timely manner. He was very pleasant and knowledgeable. I have been pleased with CHW as they continue to prove excellent customer service and respond quickly to my home repair needs. Thank you.

The technician showed up a day early even tho his calls would not got through on my phone and couldn’t get a hold of me. Which was great as it was 110 outside with no A/C. He was very friendly and professional. He was very thorough and fixed the problem quickly. I would highly recommend.

The service from Choice Home Warranty has been outstanding. Their website is easy to use and they respond to claim request very quickly. I would recommend Choice to anyone that wants peace of mind when it comes to repairing systems in their home. I'm very pleased with the service.

They came out fast and fixed it right away. Was very happy with the results. It wasn't spinning so water was full and guy took it apart and worked on it and had the part to fix right away. Didn't have to order any parts.

The plumbing company technicians that you sent were wonderful. They came the day after I first reported the problem, replaced the interior parts that were broken and were here for less than 30 minutes. Thanks for hiring such great people.

Made a claim online for my washer and got an email shortly after for an appointment the NEXT day! Technician came out and fix the issue and now I'm able to wash again!!! Thank you Choice! I have had nothing but experience with your warranty. I have inform all I know to get home warranty and if they want the best to call Choice!

Just don't want this. Just don't need it now. I change my mind. don't wanted no more. Need my money back asap. No problem, I need my $495.95 back asap. I don't see why I even have to do this request. It was easy for you to take my money in a few seconds. I need my money the same way back asap. Thanks.

Great service…I was afraid the job was not going to get done because he ran into an issue. He had to contact his supervisor. He shared he didn’t have the parts and needed to go to another job. He came back 5 minutes later sharing he had the approval to complete the job and asked if I wanted him to. I of course said yes. The job was then completed with excellence in 10 minutes.

Per Choice Home Warranty I was told, the product replaced on my AC was not replaced like it was found. Item was replaced with wires exposed. Not professional at all. It did not look like this before motor was replaced.

My air conditioner quit working, I contacted Choice Warranty Co, a technician came that same day, he diagnosed the problem quickly, the motor needed to be replaced. He came back within 24 hours, with the appropriate motor, installed it and my unit is working great again. I’m so glad that I have Choice Warranty and they they have professional technicians. Temperatures were in the triple digits at the time and I was not expecting to have my unit fixed as quickly as it was, so glad I have Choice Warranty. I’m a Very satisfied customer.

Our experience with Choice Home Warranty is absolutely outstanding. I rated CHW 10+ high 5-stars. The monthly fee is very attractive and the trade fee they charged is very reasonable. The response time and resolution on claims filed is very fast and no waiting time. We highly recommend CHW to anyone.

I only placed a first-time claim but was impressed with how quickly it was taken. At this time, however, we haven’t experienced any repair or solution. Placed claim about half hour ago. I look forward to as good service as the claim call went.

Our AC went out in the middle of a heat wave. Choice was able to dispatch a service/repair company within 24 hours. Only Way Heating and Air Conditioning handled the call and did an outstanding job. They arrived when they said and the technician was very professional. The work was completed expeditiously and we are back to normal. GREAT JOB!!!

Quickly diagnosed the problem and got everything working properly. Very professional. Would recommend to others. Did online Saturday and Sunday had an email from the company and they arrived at my house by 9:00 Monday morning. Great customer service provided.

I’ve got good experience before. Choice fixes what I need to be fixed with no problem. I just have an issue this time, but I don't think it's Choice Home Warranty's fault. It’s more likely the technician’s who was charging too much. My sink was clogged, and the pipe was broken. It was dripping from the ceiling to the bottom of my basement, and I'm not happy with how much the technician was charging. He wanted to charge Choice Home Warranty, and he wanted to charge me as well. I'm looking for another technician to fix it and see if Choice can cover it. I need to talk to them about it.

There was a pipe leak and the tech initially claims to have gotten approval but never came back to fix. First part of rate is 1 star. You have provided another tech who has been very prompt to contact me, second star rate would be 5 for contact.

Good experience. The technician was very polite, he diagnose the issue and explained it fully to me. I was pleased. Two days later he returned with the parts to make the repairs. He did a great job and I am happy with the results.