Choice Home Warranty Reviews

I do not have a printer. I wanted a paper copy of my policy mailed to my house. I was told you could not mail me a copy. I feel this was very unfair. I hope you change your mind. The policy stated 26 pages. I feel it is very important to have a copy.

I am writing to express satisfaction with CHW, great customer service, and quick response to claims. I recently made claim for defective heating system, and received timely intervention. A new furnace was installed, though I covered part of the charges.

Choice Home Warranty sent a technician in a timely manner. After scheduling, technician called to see he could come earlier than scheduled. He arrive on time, verified the problem, received authorization to replace the opener and got to work removing old opener and installing new one. Great job Jeremy from 1# Garage Door LLC.

I am a new customer of CHW and I am highly recommending this company. I filed a couple of claims. The technician that was assigned for my repairs was Anthony's Appliances Repair. I was truly satisfied with his work ethic and professionalism. CHW is a company that is very dependable.

The phone operator had a poor attitude. She did the bare minimum without giving any advice on how to get the most for our money. She was annoying loud breathing into the mic and it seemed as if she was annoyed with me calling to get my house fixed.

Love that I have my own representative who I can contact without going through a myriad of phone calls and disconnections. I had a terrible experience with another company and decided to pursue a new warranty. I am so appreciative of the personalized experience. I am also liking the senior discount which won't raise my prices in six years and will bring down the service call to $65.00.

Thanks for the help and I appreciate y'all. Have a great day and I want to thank everyone I talked to who has been very nice, I love the company. Really appreciate you. Great job. I will tell everyone about this company.

I am soo happy with my home warranty. They are super fast and it's so easy to make a claim. I would recommend them to anyone. I am sure they are the best home warranty company. Don't risk getting any other company.

Received a call this morning from a representative of Choice home warranty. I had previously spoken with someone and today I was given a quote for services however the quote was a lot less than what the actual payment amount would have been. When I multiply the monthly payment by 12 months there was a discrepancy of more than $75. Tried three to four times to rectify this problem with home choice Representatives. Was placed on hold for several minutes during each call. Was unable to rectify this problem with choice home warranty therefore I have had to cancel my bank card in order to rectify this problem and cancel the contract. When homeowners are giving a quote it should be accurate, I felt as though the representative was just trying to make sale / meet a quota. Extremely disappointed with my interactions with home choice warranty. I felt as though I was just a number and not a potential customer / client.

Claim was picked up by Carlson Home Appliance within minutes after claim being submitted (submitted Thursday, 6/2/2022 at 6:17pm - Carlson accepted on 6/2/2022 at 6:20pm). The technician arrived on time on schedule repair date on Monday, 6/6/2022 and completed the repair in a timely manner. Jeff, the Technician was very knowledgeable, professional, and friendly. I would highly recommend him in the future.

The dryer has not been fixed and the plumbing was refused. I paid for a 3 yr contract and it all has been a pop, do not know how you can be in the home warranty business. Will check on whom I can seek help with your company.

Customer service representative was straight to the point. Made the discounts known and explained the process. I was in/out and registered. They provided military discount and also provided the person that referred me with a free month. We all win!

I was extremely pleased with the technician, Row-Rays Heat and Air. They were professional, on time to each appointment, willing to work with a warranty company, and answered all of my questions. The reason I am giving a 1 star rating is because of Choice Home Warranty taking 15 hours to approve of the claim when they told me and the technician that it would take 10 minutes. Because of this wait, the AC could not be fixed for another 2 days. Also, the claim wasn't assigned a technician for weeks. I put the claim in on May 19th and the first appointment wasn't set until June 1st. In the meantime, the AC got much worse and eventually stopped working all together. Our household went almost a full week without any AC when the temperature outside was climbing into the 90's. Again, I am super pleased with Row-Ray's Heat and Air's service, they were awesome, but I am extremely displeased with Choice Home Warranty.

The company (All Brands) was timely and knew what they were doing 5 stars!! my only issue was the time to get the parts to complete the job. If they would have had the parts this would have been a 45 min visit.

I haven't had to use their warranty services yet but the experience thus far has been positive. I was going to go with another company; they're rated Number 2, but after reading their views I chose CHOICE Home Warranty. If they deliver per their excellent reviews they'll be golden!

Agent on the phone was very nice and polite. The technician that came out to complete the service was very nice and polite as well. He completed his task efficiently. I am waiting on other service technicians to arrive for other jobs. I forgot that I had this service and trying to use before it expires.

When my garage door opener broke, the repair company contacted me very quickly and got a service technician out to me the next day. He arrived at the earliest time in the scheduled window and was knowledgeable and had it fixed in no time.

The technician was knowledgeable. He was easy to talk to with any questions we had, and he answered them all. Before he left he made sure everything was operational. He arrived on time and worked efficiently. The service company called to set up the date and time of service.

Several claims have been denied for shoddy or incorrect installation from before we purchased our home. One was denied because it was prior to the start of our warranty. The AC last worked in November when it was turned off for the winter. Did not work when turned on in the spring, after warranty period started. Electric issue was denied because it’s in the wall due homeowner neglect. Um, I’ve since learned it is an outlet problem. I am unsatisfied with coverage. I will be shopping for another home warranty company, due to these issues.

The technician was knowledgeable and asked me certain questions, when I told him the unit was not blowing he immediately opened up the panel and started to check wires to see what was getting power and what wasn't. He found that the blower fan was not putting any amps out and narrowed the problem down to that, which made sense. The unit itself was working but was not blowing air.

Turned on central air first time this summer and it seemed to work. Then it got chilly again and turned it off. When I turned on air conditioner the second time it did not cool at all. In preparation for hot weather we called Choice Warranty to make service call.

It took him over two hours to work on a unit that was 20 years old and he did a great job. He replaced the motor and the old one was stuck in the unit and had to pry it out. He was extremely pleasant to deal with. His name was Cody and I would refer him to everyone.

I would recommend the tech, he was fast and did what was asked. I mistyped my request and had multiple running toilets and he was able to fix all 3 quickly. I am hoping that Choice Honors the additional costs for the other two toilets.

He called and asked if he could come a day early. I was very happy to get my AC fixed as soon as possible. He came as promised and fixed my AC compressor quickly. Excellent response and excellent work. I am very pleased with the work.

I had completed my request online but, it appears that I submitted it twice. The representative assured me my request was still on file. He only showed one request. He was very helpful. I didn’t wait requested a return call. My call was returned within a few minutes. Great customer service.

I am not pleased with the service that someone can tell me that my machine was broken before I purchase the warranty through you guys which that is not true. I’m not understanding how are you could tell me what went on in my home and you guys have never been in my home. I am very dissatisfied with the way everything has been handled.

Our air conditioner stop cooling. Made a claim that day. I was very impressed when my claim had an appointment date the next day. It was assigned to D&K and the technician was very professional and identified the problem and had the air conditioner working again. This was my first claim with Choice and it was 200 percent better than the Sears Home Warranty Plan that I previously had. It would have been a week or two before I would have had someone come out.

I called sometime between 1:30 and 2:00 pm to open a claim for garage door opener repair. I was given the option for a call back and left my number. I did not receive a call back by 6:00 pm so I called again. When the operator transferred me to the department, the scheduler kept asking me for dates that I could not give her because this has been an off and on problem for 6 months. After repeated times telling her I could not give a specific date, I told her to pick her own date.

Their service is great. I like their responsiveness, timeliness and getting things done. Regarding the technicians, everybody's been very good, so far.

Scott has been a great person. Very kind and respectful. He was very clear in explaining everything to me. He has been nice enough not to damage my wife's plants when she was looking for the sewer tank cover with the digger. The truck arrived the day they told me and they worked very well. They were very kind. I really couldn't be more satisfied with the service.

It was a nice lady that explained it all to me. Very helpful. Just from talking to her makes me feel better if something was to break down. A friend of mine recommendation I give you a call just in case something was to happen here at my home. I’m glad I did.

Electrical was great. However, there was no electrical issue. I paid $85 for a non-existent problem. The motor on my disposal was dead and should have been replaced first visit. I need to discuss having a plumber come back out and complete the job I paid for.

Called the company to request the repairs of a faulty faucet and a non functioning microwave. The response was positive and supportive. The person who took my call asked the relevant question and that I will be contacted by the professional that will resolve the problem. Waiting to be contacted.

I submitted a claim about a garage door that would not open. The company CHW referred it to pushed me off three days. Then re-routed to another vendor who pushed me off four days. It seems as if they do not understand that a car held captive inside the garage does not operate. I had to go to a private vendor to get the door repaired the same day.

The repair man sent to fix my refrigerator problem (frost collecting on the inside of the freezer door of my side by side) solved the problem by adjusting the gasket around the freezer door. He had a truck to soften the gasket which allowed it to fit more snugly into place. Problem resolved.

I enjoyed the time with Ms Brittany, very professional. I am impressed with the Choice system and have noticed that Google rates No. 1. I apologize coming to you before what I have was finished. I will be getting quite a bit of money back by finishing properly. I plan to get back with you when this is over, I'm sorry I didn't think it out first.

Filed claim to have air conditioner repaired on 05-23-22. No response. Called 05-31-22 and was told they couldn't find anyone in network to do work. Was told claim was expedited to Dispatch Dept. Today is 06-06-22 and I haven't heard from Choice. Will NOT recommend Choice to anyone else. I live in South Georgia and it is very hot here. Miserable with no air. Not what I am paying for.

Choice Home Warranty and their technicians have been easy to access and schedule. Quick in their repair times and effective in solving our home issues. Thank you! We will be referring others to choice home warranty and the technicians employed. Love the online service request option!

Daniel ** provided excellent service and was very knowledgeable about the services covered by the warranty. My other warranty was way overpriced for the upcoming year and I appreciate the time spent explaining this warranty. Thank you for the senior and essential personnel discounts. I would recommend this company to friends and family.

I am having trouble with my dryer. I made a claim with the automated system very quickly and got all information I needed. I am very pleased with the way my claim has been handled so far. I am now waiting to be contacted by the technician that will be working on my dryer.

My service to repair my air conditioner that was not working, was excellent. The serviceman, Steven, did a few test to find out what the problem was. He narrowed down the problem fairly quickly and fixed it. I am very happy with my service from Choice Warranty!

Yes I will highly recommend Choice Home Warranty to Family and Friends in the future. My experience was the first was good with no problems and hope that if needed in the future I would hope to get the same service. Thank You Very Much.

Repair completed same day claim filed! Very happy with Choice Home Warranty service in setting up appointment with plumber and the service plumber provided. Our past experiences over the years have also been exceptional. I will recommend Choice Home Warranty at first chance.

I called Choice because our dishwasher went out. It was easy to speak with the person who scheduled an appliance repair man to come to our home to take a look. That repair man was kind, knowledgeable - and located the problem right away. Then the resolve was quickly made by Choice - - such an easy process.

Very helpful and showed empathy and knowledgeable. Rep listen to me and answer my questions and concerns. Then I get an email giving me my account number and who and time that someone would be out to service my problem. What I really like is when I call in for service instead of making me hold the line they ask if I want a call back from a representative and always the representative will call me back.

A couple weeks ago, the air conditioner in my master bedroom didn’t cool, when I made a claim online, someone came to check it, and it was found that the coil inside of AC was broken. When the technician told me that it would cost over $3200 to replace a coil, I thought it was a big expense. When I communicated with Choice a couple times, I was grateful that they agreed to only charge $50 for the uncovered part and replace a new coil for me. Thanks to Choice's good service and strong support, I think that’s why I recommend this company to others.

The plumbing issues could have been handled by one service request, however I understand separate service orders. I hope that one plumber can handle on one call. One service call would be much easier for both of us when approved and hope you take it into consideration.

He always called to keep me update on his status. He had to come back and he came back the next day. Once he returned he ordered the parts right away and said he will keep me posted on the status of the parts. He explained why it might of failed and he gave me preventive tips which were appreciated.

I’ve had several claims in the last few months, and was very satisfied with the service I received from Choice and the technicians who came out to repair my appliances. I have and would recommend family and friends to Choice.

As usual the cracked filter is not covered. Almost nothing is covered by the warranty. More things are not covered. Also it takes weeks for some to show up then say it’s not covered and you have to pay for it to get fixed anyway.

Super service. Would highly recommend this technician. He was very prompt. Repaired the unit very quick. Claim was submitted on Saturday and unit was repaired satisfactorily on Sunday. I am very happy with the repair and would highly recommend this technician, This report is ridiculous.

Choice provided fast, accurate service. The technician, Carlos, was polite and explained what he was doing as he expected. He worked rapidly and offered me an opportunity to ask questions. When the inspection was complete, he explained the next step. Much appreciated.

Customer service is always great. They always deliver excellent customer service. When I’m call I’m always greeted fairly and with respect and I really appreciate that this is a orange going process for them and that is what I really like.

I have sent information to the email I was given by your customer service people. You said my unit was still under warranty and that is incorrect. I submitted the paperwork on the installation and expiration date. It expired 1/11/2022. I need the unit to be replaced. Thank you.

The Warranty Service is highly responsive and that is massively appreciated. When you have an AC issue, waiting a week or more isn’t acceptable at all. We had a bad experience with the first contractor and they reassigned us and that helped a lot as well.

I purchased a home in June of 2021. Choice Home Warranty (CHW) was selected for the home warranty by my realtor as a gift for the purchase. My policy went into effect in December. My ac was working fine in April into the middle of May. Then the AC stopped cooling and I placed a claim with CHW. They scheduled an appointment with a company they selected. The technician was very professional and performed an inspection of the unit. The technician stated the AC was low on refrigerant. After a thorough inspection, he couldn't determine where the leak was coming from and recommended that a stop leak be added and to recharge the units. The recommendation was forwarded to CHW.

The company offered quick and fast response time and great customer service. The personnel that came out was also respectful and on time. They did quality work and made suggestion for other repairs and schedules. I would recommend a friend.

I'm very happy with the service of Choice. I like that with Choice, I have peace of mind, knowing that they've got good professionals that can take care of my issue. If they can't, they make good on their promise for the replacement. For my toilet repair claim, it was handled very well and efficiently. The techs were very good, professional, and made sure they got the job done.

CHW did a great job servicing my claim, the only issue I have is with the company they used to fix the problem they did a great job but their communication with customer terrible, getting an answer or just getting a text seemed forever. We had no kitchen sink for week, we dealt with that ok. When they got here to do the repair it took them only a short time like 20 minutes. I just felt like maybe they could have got here a little sooner.

Getting issues resolved has been challenging with some things but others it has been a smooth process. For example I had to jump through a lot of hoops to get my refrigerator fixed and it took 4months and a lot of stress and appts. However, things such as my garbage disposal and ceiling fan were easy process without any delays or issues.

It's not like they say on tv. You won't make emergency appointment time. My ac went out. It's 81 degree and almost 95 in my house! I have been with you a few years now. Never needed you till now. Never filed a claim now. I have an emergency and at least a 24 hour window.

I love how easy it was to make a good choice on a great plan that is perfect for me. I definitely would recommend Choice to a friend. The plan I choice has everything a home owner needs plus some. The perfect plan...

The company notified me of their arrival time and once they arrived they were very professional. The technician looked at all aspects of the problem to centralize the problem without any disruption to my home. I would recommend this company to anyone even without the warranty program.

Upstairs unit stopped working while they were on vacation. The appointment was booked and the tech came out and was able to fix it in the spot. Great service and great company. I will continue to recommend Choice Home Warranty. I loved how quickly they responded in the heat.

The price was good reviews for the warranty. However, we made a mistake on the property address and could not edit. Sent an email. Awaiting response. There was no mechanism to correct the error other than email because it is a Sunday afternoon. This is a newly purchased home and the realtor suggested we purchase a warranty.

I filed my claim online. I did not hear from Choice Warranty for two days. When I called to check the status of my claim, I was told it had not been received. However, the staff at Choice took my information and filed the claim for me. Within 24 hours an appointment was scheduled. The technicians got to my house earlier than scheduled. They made the diagnosis. They went outside, and called Choice. Within minutes, Choice made the decision on my claim. I was pleased with their response.

We were lucky enough to have used The Classic Plumber. He was very professional and very good at his work. He installed a new electric water heater for us. Our old one was leaking. He also replaced our old pressure regulator.

My a/c went out 5/31. Every time I called & left a message; someone called back in a timely fashion. The only problem is that the a/c unit has to be shipped to my area. My claim was approved 6/3/22 and was told it will take 3-5 days to get here. I’m 65 years old & this is getting pretty rough to have to wait this long.

Although it was a little creepy being called while looking on the website it was nice having someone help up process our warranty. The rep we talked to was very quick and to the point which I like. I'm happy with our decision to go with Choice.

Sunshiners Services Technician, Efren was sent to remedy claim. He was very knowledgeable and I was very pleased with his work. He also found damage caused by the claim and took pictures and informed me there would be further work to be done to make all the repairs. I am happy to be a member of Choice Home Warranty. Thank you.

The tech was very nice, arrived on time. Resolved the issue quickly and explained what the problem was and what caused the outage. Made sure all other outlets were working properly. Received a follow up call the next day. Make sure everything was good. Thank you.

Great response time this time around with finding a very good company that has very good highly skilled technician to perform the jobs. It was quick and painless as I knew it would be from the service company that picked up the work order from having doing business with them in the past. Very professional.

I had a total failure of my Home Air Conditioning System and as usual, it seems all breakdowns are before weekends which adds to the fix. Most Companies I've dealt with don't work on weekends so consider 2+ days to the wait time. I've found this Company has a 7 day 24 hr Policy and I love it so far.

Still waiting for someone to fix my garbage disposal. Just how long must I go without having a kitchen sink to use. Please send someone out to fix it. When I renewed my policy they said they had 30 more technicians in my area to serve me. Well, where are they?

Very good installation of new equipment. No information, other than instructions in paperwork. Would have liked some personal info on thermostat and use. Took two phone calls and over an hour to get thermostat to be set up after installers left.

In the beginning Choice has tough time finding a AC vendor. However, later a Vendor came in on time and it was a minor issue with the central air conditioner which was addressed immediately. According to my tenet So far unit is functioning well.

Great support. The agent was able to pull my file up fast. Assisted me with filing a repair claim. Within five minutes I did receive confirmation email. Fortunately, the appliance came back alive. Had to cancel the request. The cancelation went without a hitch. Overall, I am very satisfied with the service and will recommend to anyone that is looking for home appliance warranty.

My air conditioner started leaking Tuesday night. By the next day Choice Home Warranty sent out a technician from Air City to diagnosis and fix the problem. The only thing I paid was a $65 service call fee and my daughters and I had a cool house again even though it was 95 degrees out. I highly recommend Choice Home Warranty and their choice of AC contractor Air City!

The few times I have had to place a work order. The team has been efficient. I was able to get service on or even before the scheduled service date. The process of placing with work order was easy. A phone call to the automated line and the work order was done in less than 10 minutes.

My refrigerator & freezer is out - 5 days now. Long time! I now have to wait another 4 days to talk to a claim specialist because no one can explain why you're charging me $585 for labor. Unacceptable. I’m sure you would agree.

I would recommend to anyone. My experience so far as a new customer has been wonderful and professional and this warranty is a must-have. I have had two issues since I have gotten it and there hasn’t been any problem getting those issues resolved.

Sometimes, Choice sends vendors which are good and sometimes, they don't. The worst problem that I have with them is they don't understand the urgency of the customer. I can understand if there are no vendors but certain categories of issues, like the dripping of water leakage, which can cost a lot of money to homeowners, need to be taken very urgently. They need to try all possible ways to help customers. That way, I feel like I'm secure with what I paid for.

Filed a claim back in February, and it expired before it got replaced. Filed another claim last week same problem, but had to go the reimbursement route….Not sure how that’s going to pan out! Seems like I am doing your job! This is not my first contract with you, in fact it’s probably the fourth one, and my daughter also has a contract with you. Always had good luck before, but never filed this way.☹️

Monthly price for warranty on your appliances is great. When something break within a day of a claim they let you give you a date and time and who coming out to fix it. And the service is reasonable to you pay to have someone come out to.

We have had Choice for about 4 years and this was our third or fourth service call. All calls were for different things. Each call we made were handled professionally and very knowledgeable. We appreciate the contractors selected. They also were very knowledgeable and courteous. Thank you.

AC would not come on for the summer season. CW came and looked at it and found no connection from the Nest connection to the AC. He fixed it in a short time. Thank Goodness. Professional and Excellent customer service.

Fantastic company Kevin was my electrician and was friendly and explained everything he was doing. He also found the spot in the wall that was causing the breaker to fail. All fixed and would use him again. I would recommend this company for sure.

I had a good experience with this service call. The technician Michael was very nice and knowledgeable about my washer. This was the first call that I have made to Choice Warranty. The only negative is that they have to order parts. They won't be back until June 13. That would not be too good if my air conditioner goes out in 90+ weather in Florida.

Every claim I’ve done they sent someone right away. The technicians are professional and shows you what was wrong before repairing. I’m so glad to have this device. They have helped me save money and worry about getting estimates to repair stuff in my new home I just bought. Not a new construction but a good home to love.

The office called to arrange appointment. Technician called ahead, and arrived on time. The repair to my faucets in the master bathroom were fixed in record time, with an explanation of what was done and why. No clean up required. Very pleased with this company, would recommend to friends.

The people who are hired to service the CHW customers are not professional in that they don't come on appointment dates set. They don't call the customers to reset a new time. They waste the customers' time in that we can't sit every day all day hoping they may show up. There needs to be some specific guidelines between CHW and those that are hired for service calls. On 3 occasions they didn't show up for different claims.

Filed a claim for my Bosch Stovetop and received a reply within less than 3 minutes advising me they would be turning it over to a technician and they would be contacting me to set up an appointment to look at my stove. Just waiting to see how long it takes to have a technician contact me. Hopefully this will be one day soon since only having one burner at a time is not a way to cook.

Whenever I call for service it's always some reason I.get turned down after they get my $85. The jobs are left half done because warranty turn it down. For strange reasons my jobs never get completed under warranty. I am not satisfied with this warranty program. I think it is a rip off. I would not refer anyone to get this it is not worth your money or time.

The tech very pleasant and knowledgeable. He checked it out and showed me the problems. He explained in detail what was going on with the washer. The problem was never right. When the other tech came he replaced one thing when in fact there was several things going on.

The technicians, Phil and Isiah were very competent and nice. I will have to wait a few months to comment on the new garbage disposal to see if any problems. They arrived on time and did a good job installing the disposal.

Travis, our service technician, was friendly, reliable, professional, and prompt. Thank you for your help with our AC unit. He arrived on time and called ahead to let me know when he would be on site as requested. He quickly diagnosed the problem and fixed the unit without the need to go get parts and return for a second time.

My AC was not running. They picked up my claim but my appointment was a week out. And when it’s 80+ degrees out that’s a long wait. But they called and got in me in sooner due to a cancellation. When the technician arrived he checked the unit and within minutes my AC was up and running. Great service and friendly!!

We are very happy to have ac again! 100* and up is very difficult to get through w/o ac. Thank you to the Az Emergency repair guy for meeting our needs. I do wish we did not have to wait 1 wk for an appt. I feel this is something Choice needs to work on, Meeting the needs of the customer quicker. This is why we pay for a warranty. To have peace of mind our needs will be met quickly and efficiently.

Our refrigerator went out and it left us in a huge bind. It was difficult for CHW to find the outlet technician, but when they did he did an amazing job. He arrived quickly and was very knowledgeable and courteous. Jim ** made all the difference and represented CHW perfectly!! He made me glad that I had purchased the coverage. Great job CHW picking the right people to get the job done! JH

Mr. Josh ** did a great job fixing my problem. Yes I would recommend him to my family and friends. My problem is with Choice. I called in my report on 5-13-2022, the repairman didn't come out until 5-26-2022. Why did it take so long? Do your company have any one in this area, will it take this long the next time? This not good service from Choice. I have a five year warranty, If this the kind of service I will be getting I will cancel the warranty.

Howard was helpful and efficient. We will definitely use his services again when needed. He was here in a timely manner, addressed the problems and did the necessary work to solve the problems. He was also friendly and helpful. I We would highly recommend him!

My contractor was Simply Plumbing and they were professional from start to finish. Kept good communication and came within the time period. Even called to tell me when they were en route to my destination and was able to fix my problem in 30 mins.

Krasinski was great and professional. Did an excellent job. Would request him for any further Plumbing issues. Choice Warranty it's great. They were very quick with their response and scheduling of OnPoint Plumbing. We are very confident we made a great choice Choice Warranty.

Our technician was excellent. He arrived early, was very thorough in diagnosing the problem with our AC unit, resolved the problem, and gave good advice on how to maintain the system for more efficient operations. He was pleasant and courteous. I highly recommend Boadi Banner Controls.

The entire process for the appointment and for the offer toward my replacement washer went smoothly. The technician was great-he was knowledgeable, efficient and friendly. Choice Home Warranty has been a great company to work with and the SEARS Technician was professional yet very personable, Thank you.

The technician was here on time and found the problem quickly and was able to correct it. It required a small part which he had with him to fix the line connecting the hose. He was courteous and professional with his demeanor.

The plumbing technician from AAA Solutions was extremely professional, resourceful and knowledgeable. He had to leave to buy a part and was back promptly to complete the job. I would highly recommend to others and will request them for any future plumbing issues.

This experience with Choice Home Warranty was good. We’re waiting on a part for our freezer. Hopefully the rest of repair work will go as well. This technician did a great job of explaining what was wrong and what we needed.

Great service, but quite delayed. I had a flooding emergency, over a holiday weekend, and they were unable to get a provider out until Tuesday. Very disappointed with the timeline, but when the technician did arrive he was top-notch.. Overall communication with Choice could’ve been much better and more helpful.

Every time I've called, Choice Home Warranty has taken care of whatever I had to take care of. The long-term contract is cheaper and I've got a fixed rate every time I make a call. They take care of me. Submitting a claim to them is easy. They have my phone number and they know who is calling. The contract is there. They say, “What's the problem?” I tell them the problem, and they put it together with somebody in my area, and I get a call from them and confirmation by email. So, it's really simple. Choice is dependable and reliable. I've been signing up with them for one year, three years, and now, five years. They offered it to me, so I took it.

This is the first time ever using a home warranty. It went so smoothly that even the plumber that came out was impressed. From being able to send the request online to having an appointment was easy. The person that came out was professional and knowledgeable.

My technician was on time and professional. He called when he was on his way and when he got here. I would recommend this company to my friends and family. Definitely better than the company I used to have. I'm very happy with my decision to change companies.

Your technician was very professional and prompt. He was also very efficient. He assessed the problem and was able to fix the AC while he was here. For a bad experience, he certainly brightened our day. I would recommend him and CHW to anybody. I have experienced first class handling of each occurrence that I have filed.

I had an issue, filed a claim and had a tech next day. The issue was resolved without any issues. Great service. I’m glad I have them as my warranty company. This was my 2nd claim within a 2 week period and each time I received great service.

Filled out a claim online about our ice maker not working & leaking water. The next day I had an email with an appointment 2 days away. Service technician was very nice & easy to communicate with via text. Parts were ordered & coming back in less than a week to fix.

The technician was very professional and very kind. Would want to have him again if needed and we would recommend his services to other people. He was very prompt and was here on the time that he said he would be.

Our AC went out over memorial weekend right in the middle of a heat wave. Called on Tuesday- had a technician out here by Thursday. Technician had the problem figured out and fixed in less than 30 minutes! Thankful for our home warranty and the prompt response time! Thank you!

Satisfied. Your agents have good customer service. I did have to call back once the contract was sent to me because you guys had my wrong address down. But very satisfied the agent that I did get the change and put the proper address down.

I felt rushed! It seemed more like a scripted sales call instead of patiently going over the the coverages. I was also offered a big discount if I purchased the policy at that time, but then told I couldn't have the discount because my payment would be two days later. The rep absolutely knew that my payment would be two days later before offering the discount. Why offer something that was known prior to the offer that it wouldn't be applicable??? I told the rep that I would need a hard copy of my policy and have no confirmation of this request. I cannot properly read an electronic copy. In lieu of the above, I seriously considered canceling, and still feel that I should.

I joined Home Warranty in March 2022 and I had to put in a claim a few days ago due to my A/C. Within 30 minutes, I was approved to have it fixed. Granted, I have to cover the cost of materials that were not covered under the warranty which is over $500.00. Nevertheless, it saved me almost $3,000.00 that I didn't have to pay out of pocket. So I will not complain.

Greg ** was a delight to speak with. He was polite, knowledgeable and friendly. After years of dealing with another warranty company and not being able to understand the person on the other line, this was definitely refreshing! I will be recommending him to a friend today. Thanks again, Greg!

Young men that came were very nice & found the problem right away, ordered the part & returned within a week to replace the part! Sometimes you can’t find a company to do things in a timely manner & we were thankful for these young men & we thank you!!

Placed service call for an appliance failure. Two days later received an email indicating it was assigned to local technician. Got an appointment for next week since all technicians are busy. Waiting for technician to do appliance inspection and provide repair estimates. Expected to done much sooner but these are tough times due to covid and labor shortages.

I submitted a claim for a leaking hot water tank, they said no because I was already denied repair for the expansion tank last month. However, I had already got that fixed and paid myself and the new leak is the hot water tank itself. I have cancelled my contract and I also filing a complaint with my state's attorney general's office, office of consumer affairs. The repair was clearly documented in the repair documentation, but I guess they couldn't understand English. I have already switched to a new company. What a terrible way to treat a 100% disabled veteran.

I’m a new customer to choice warranty as in literally today, referred by my sister and I was helped by Tracy **. Very friendly, has awesome communication and great customer service. Highly recommend them even though I haven’t had to make a service call just yet! Thanks so much again. :)

Daniel was very thorough. He emailed me his information. I asked him to please not bug me to death. He did not so when I was ready I went ahead and bought my new policy and II hope it's better than the others that I've had.

Unit is ready to stop working. Had an assessment done this morning and got quotes. A/C isn’t even up to code. Would need new blower motor, condensing fan motor, evaporator coil, new heat strips, etc. t22 refrigerant per pound. I have asthma and can’t be without a/c.

Cannot reach anyone, yet funds have been drafted from my account! I have called and sent emails. Does not seem like a reliable service. If you need assistance, someone should be available to assist you. Cannot reach anyone, yet funds have been drafted from my account! I have called and sent emails. Does not seem like a reliable service. If you need assistance, someone should be available to assist you.

I so appreciate the care and consideration I have been given by Choice Home Warranty. Also for the care and respect that was given to me by the representative and supervisor that assisted me this morning. I wish everyone would take advantage of your plan.

Technician was courteous and professional. I work from home and was very busy, the technician fixed the disposal quickly with little disruption to me. He examined the disposal, explained to me what was wrong and replaced the unit all within about 15 minutes. Great job!

The claim reporting process was simple and fast. The technicians came and repaired my ice maker. They were friendly and professional. They answered all my questions and concerns. I highly recommend Choice Home Warranty and was very happy with the service company they assigned to handle my repair.

Contacted Choice Home Warranty about our dryer not drying. They set up an appointment and the process was very easy. The technician was prompt and efficient. He was professional in appearance and skillset. He had the heating element swapped out in a very short amount of time and the dryer was up and running and drying our clothes as it should. Would highly recommend.

We have had y'all for 5 years, made one claim and we had to make a claim about our ac. Not only was the customer service inconsistent they were extremely rude. I will use every platform to tell people not to use you. Y'all called and said that the info we got was wrong and y'all wanted to fix it. Have never heard back from anyone. And I have email numerous times. Worst company ever

One of my electric circuits was not working and Chris solved the problem. He will be back this week to replace the broken outlet. He and his helper arrived the day I reported it and were very curious and effective.

Everything went well, no problems; quick service and no problems with pool company or the technician that arrived at our home to fix the problem, he had the replacement with him so it was a quick fix; would use this pool company again if the need arises.

Response was quick especially since my hot water heater decided to break with no warning that something was wrong during a holiday weekend (of course it would happen then). Technician was thorough and professional. Pleased with the work that was done.

Rep answered my questions quickly. With no home inspection or a contract, I’m counting on his words as bond. I’m leaving a very bad home warranty company who comes up with every excuse in the world not to cover claims (Amazon Home Warranty). Hoping CHW will relieve my stress. Do me right please…thanks!

They came immediately, no waiting for days. Conscious about shoe covers, knowledgeable about repair and gave recommendations on temperatures for unit to work efficiently. I would refer anyone to look into using Choice Home Warranty to ensure the most cost-effective way to have repairs and system operating in their home.

Our AC broke on a Sunday and Choice had a company out on Monday and was fixed right then and there! Very impressed with the promptness the matter was handled. Everyone was very professional and caring. We are glad we chose Choice Home Warranty.

The AC guy came out, he was great. The problem was not my AC, it was the breaker for the AC. I let CHW know and they couldn't get anyone out for almost 2 weeks. I had found someone on my own because it was 100 degrees in my house and not liveable for me and my family. With that being said I was not able to get reimbursed because they didn't approve it 1st. So my family and I was suppose to miserable until I got the approval from them to get my AC fixed. I did what I had to do for my family. Because of that, I will not be getting reimbursed.

I was satisfied with the repair and the service repair company and the repairman. But you guys told me all I would have to pay upfront was $85. I had to pay $157.00 out of pocket and on top of everything I had to call 3 or 4 times wait for almost a month and half to get you guys to get someone out to my house to fix the garage door opener. I pay my monthly payments, you guys need to do a lot better or I will change to somebody else! Thank you.

The technician arrived within the scheduled timeframe. He was very courteous. I explained my problem to him and he detected the issues and fixed them in a timely manner. I definitely recommend this company to anyone that’s having electrical problems.

Sonny Appliance technician was friendly, knowledgeable and efficient. Quickly diagnosed the problem and was able to provide the solution. Had the needed part on hand and installed it quickly. We could not have asked for better service. Highly recommend Choice Home Warranty.

Water heater began leaking, draining across garage floor creating a slip hazard. Leak worsening as week progressed. Use of CHW services significantly extended repair time (about 2 weeks) which would be unacceptable had this been a catastrophic malfunction. Maybe allowing reimbursement vs. "CHW process" should repairs be of immediate need?

Michael was amazing. He is very knowledgeable and he educates as he’s working. This was our second experience with him and we feel like he’s family now. Thanks to his skills our A/C was up and running in no time.

Very pleased with the service. The tech’s worked hard even in the on and off rain. Very polite and courteous. Worked till they got the problem solved. The problem was a little tricky but they kept at it and figured it out and completed the job.

I have used multiple companies over the years for home warranty’s. Choice has set the bar. Called at 6:30PM by 11:00AM next day AC was fixed and running cold again. Was my second service call and each time has been a great experience. Way to go Choice!

Thank You Choice Home Warranty for providing quick and excellent service for my air conditioner. The tech were very polite, knowledgeable and efficient. They had it up and working within an hour and were just nice guys as well! Choice warranty made my experience five stars!! Thank You,. Lori **

The AC fan outside began screeching one evening. It sounded horrible. I got some WD40 and sprayed the fan. I waited to see if it the noise would stop. It did, then it started up again. I turned the air down so it would not run as much and called Choice. It was extremely hot out and even though it was not making any noise, it had, and that was not something it was supposed to do. I did not want to go without heat in the AZ summer.

Agent who assisted me and quoted me a price provided the best that she can provide. Customer service was able to provide the information to make a decision in purchasing the coverage. Will definitely recommend to my family and friends.

The garbage disposal wasn't working anymore. So, I made a claim to Choice Home Warranty to have it replaced and the process was great. They did it really fast.

Many times when calling for a claim I like to be assured that the problem is covered. When the technician comes for any problem tells me after checking the problem that it is not covered I get very upset not for paying $45:00 but for being told the problem is covered when I initially called. It is unfair issue and hope this is not going to happen in the coming claim **.

CHW Technician: COS e-Bros LLC - Colorado have been great so far! They actually called the day before arrival to pre-diagnose the problem so they could order the parts quicker. They have also followed up multiple times to see about earlier return visit appointments to install the parts.

I am fully satisfied. Appreciate the professionalism of the Technician and his determination to succeed. The job was tricky. But he did the needful going to home depot to look for the needed part and trying hard to make sure the new part worked. The technician was cool and unfrustrated in spite of challenges.

I made an appointment for a tech to come out and take care of removing my filter and replace it with a new one. 11-3 was the window. It’s now 4:45 pm and still no one. If this is the service that I will get I will find another company and move on. This is a joke!

I call day before yesterday to have my a c repaired. They came out today and checked it out and found the trouble. Emailed you guy. Y'all authorized then fix it so he came back out and repair it the same day. Thanks for being so prompt to have it fixed cause when I get too hot I have a hard time breathing.

I scheduled the service order for Thursday and the service tech arrived on time and completed the work order in minimal amount of time. He was fast, very nice and friendly. Would recommend this warranty company to family and friends.

Technician arrived on time. Was very curious. Took dishwasher apart. Checked heating elements. Decided needed to replace main board. Part needs to be approved by insurance and ordered. Waiting for call back. Will wait for call from Warranty company about part approval and next scheduled appointment.

It took longer than 10 days to get a provider to my house. There were other providers in my area but were not in the Choice network. It was over 90 degrees the first 4 days. There should be providers in my area to assist with things that may go wrong with my house or property.

Choice has done a better job getting me service people than the former warranty company I was with. This is a rental property and I am relieved I do not have to be there for the technicians to come and do their work. We stay on the phone with them and that is all good.

The job was accomplished quickly and professionally. I especially enjoyed the technician's politeness. I am very new to the Choice Home experience, however, my home Air Conditioner was not putting out cool air; in the process I made a request for service that was immediately responded to by the Choice company and my problem is remedy.

May 21: First hot day of the season. My AC is unresponsive. Filed claim with Choice Home Warranty. May 24: Choice assigns third party "Ken’s Heating & Cooling" for the repairs. Ken arrived and diagnosed a leak in my AC evaporator coil. He said he would have to get approval from Choice, before scheduling a second appointment for the repair. Shortly thereafter, I called Choice. Their rep said they had already spoken with Ken and that the repair was approved. I was told Ken would call to schedule the repair within 24 hrs. That call never came. May 26: Two days later, upon not hearing back from Ken, I called his office (I say “office”, my calls were always answered with the simple “hello…”). Ken informed me he was waiting on Choice to call him with an authorization, which could take several days.

Marianne was customer friendly and checked everything. She was very patient with me. She was very knowledgeable. Enjoyed talking to her. Answer all my questions. Thanked me for being a long time customer. Always got an appointed date within a timely period.

I have been with Choice Home Warranty for several years. Anytime I’ve had an issue, they are immediately on top of it and I get a call very quickly after contacting them. Their technicians that they are contracted with are always polite and helpful and efficient. I strongly recommend this service to any interested.

At this point, Choice has denied coverage on two claims, One for HVAC and One for plumbing leak. The contractors did indeed, at my additional cost, repair the problems. 5 stars for them. In my opinion a referral service like Angie's List would have been just as beneficial as Choice, at a much more affordable rate. But, the home warranty was required for a new to me, home purchase. I choose the Silver program from Choice, maybe the higher cost coverages will be considered in the future. Choice gets 2 stars

I purchased this because I bought an older home. I feel ripped off from my $600 and the $65 fee for claims. Both my claims have been denied. I need a thermostat for my failing refrigerator and they denied it. They denied replacement of a new ceiling fan. They are absolutely fraud and need to be shut down for stealing money.

I had an issue with my AC in April and it was taken care of. I scheduled my regular maintenance required by my Homeowners Assoc. And when they came they stated that they thought I had a Freon leak and it would cost $275 to repair. I told them I had a home warranty and that they would have to repair it. So the AC maintenance Co left. Choice sent another repair tech out who said there was no leak. But, I still don't have a record of a maintenance done on my AC for my Assoc.

I have been paying my monthly premiums for two years and recently had to make my first claims. I paid $85 for service call. I was in SHOCK when Choice Warranty told me my appliances needed to be REPLACED and it would be replaced "at our cost - what it would cost us to replace it, not what I can replace it (that would be retail). The contract states replacement with "similar product which may or may not reflect RETAIL". The replacement they gave me was a little over $400 THEIR COST to REPLACE my fridge/freezer and a little over $500 to replace my 24" DOUBLE WALL OVEN. Nowhere in the contract does it state that "their/our cost" would be a mere fraction of a fair replacement today. I didn't expect current retail but I did expect them to replace it, literally! Not take 30 days to mail me a written check for what they could replace my fridge & wall oven for a mere fraction for Both.

Arrived on time. Discovered problem with A/C not coming on to be a capacitor. (sp) He replaced it and it's working fine. He was able to replace it quickly and then checked to make sure it was working inside the house.

The seller agent was very polite answering all questions I had, he clearly convinced me why I should take this contract. His name is Alberto **. I have a bad experience from other home repair insurances and that is why I have chosen yours that obviously has better coverage with less monthly payment.

Responded and fixed the day I called. Excellent service. A new part has been ordered and will be installed next week. I have never had such great service from a home protection plan and I have had them all. I will highly recommend Choice Warranty to all.

I emailed Choice warranty to submit a claim on June 1st. I received an email on the morning of the 2nd informing me I had an appointment between 7:45-11:00. After canceling other appointments because this is an urgent matter I waited. No one reached out to confirm app. I decided to call company that was scheduled to come out. They informed me they rejected this job because of distance to part house but no one felt it was important enough to contact me and let me know this was canceled. Very dissatisfied with communication skills and professionalism.

Choice Warranty is a joke, my first claim, a shattered oven door, was not covered because it's not 'normal wear and tear.' I've only been with them for 2 months and paid for the year in full. I was advised I wouldn't even receive half of what I paid, if I cancel. I also referred someone to the company. Their washer couldn't be repaired and needed to be replaced. Choice offers $300 less than what it takes to replace the appliance AND it takes up to 45 days to receive the check.

My first experience filing a claim was good. It was easy to filie the claim online, the service technician responded promptly, and the issue was addressed satisfactorily. Compared to two other home warranty companies I have used for my rental properties, Choice is by far the best. There is no ambiguous language in the agreement, no stalling on appointment scheduling, and no quibbling over price. Thank you!

He did an excellent job. He analyzed what was wrong and started to fix the problem. He was very neat and concerned with water on my floor. I don’t know his name but I would recommend him. Female employee I spoke to on phone was not very good. Bad English, etc.

The Plumber was on time, professional, and friendly. He fixed the faucet quickly and showed me exactly what the issue was and how he resolved it. I appreciated the quick response because the issue required I shut the water off to my entire home.

Happy with the results and he even explained that if the problem continues again just call and the service will be put under same encounter. He explained the problem in detail and was able to get the problem taken care of in less than 2 hours.

When requesting claims the claims representative said we can't request 2 appliances with same technician on 1 visit. However, when technician arrived at my place he had 2 other Choice appliances visit with more than 1 appliance calls. Also, I have referred my neighbor and has 3 house policies with Choice and have not seen the referral discount applied to my account.

As a property management company we have many home warranties and deal with at least 3 of the companies that advertise what GREAT service they provide. BUT Choice REALLY DOES PROVIDE GREAT SERVICE! Easy to turn in a repair claim, easy to contact the vendor and the vendor they sent did a wonderful job!! VERY very happy with this warranty company!!

Technician was friendly and on time. Fixed the issue without any problem. He was also very precise and accurate about explaining the problem to me. He knew his job very well. He also made sure everything he moved was put back in its original place. Would definitely recommend him and CHW to family and friends.

Called over having no hot water and noises coming from the water heater. Due to it being a holiday they could not get anybody out here right away. The following Wednesday they had somebody out here first thing in the morning. They replaced it that afternoon with no problems. The technician was phenomenal, kind, courteous. Just couldn't have asked for a better technician. Very pleased.

I had air conditioner serviced 1 month ago. 32 days later it broke down again. Called Choice. Agent said he would try and get authorization to reopen because it was closed after initial 30 day period. He came back to the call a few minutes later with an approval. I received confirmation email. However after several days of no contact, I called back and was told it was not reopened and I would have to pay another fee to open a new case. Agent refused to listen to me or honor the agreement. Also Choice never bother to contact me to inform me that there was a change in their decision to reopen my case. Not a good way to treat your customers.

My AC units were not blowing cold air. The technician said he only received information about one of my two units. The tech checked and resolved the issue with one unit. Didn't check the other. He was friendly but the job was not completed.

He checked everything out. He came out at the date and time he was scheduled to come. He explained what was wrong and did what he had to do to take care of the problem. I would recommend him to others.

I had a ice build up. The tech Mr. ** knew exactly how to solve the problem. However there was a slight problem with the timeline I had to call to ensure that my appointment was kept. Please extend my thanks to Mr. **.

Prompt, courteous, very helpful, and knowledgeable. He knew exactly what needed repaired and fixed it in a very short time period without any delay. The only issue was waiting for 2 days without AC in 90+ degree weather. Other than that, we had no issues. They knew just what to do.

The gentleman that fixed our range was very knowledgeable, efficient and accommodating. He educated us about the type of range that we had as well as the reason to why it was broken in the first place. Fortunately for us, he was able to repair the pilot lighter same day!

I highly recommend MW Heating and Cooling. Mike helped fix both my furnace and AC and is extremely knowledgeable. I had a major issue with my furnace in the winter and I knew he would be the right person to deal with the AC issue.

My technician was great but when asked to locate the air filter, he didn't know where it was located on the model system I have. He tried to find it to no avail. I will be looking for it myself before I call the company who installed it. Other than that he was good.

I was assigned the same plumber who’d handled my previous claim a couple of years ago. I was happy about this because Harris Plumbing, a family owned and run business (dad and sons) is extremely courteous, helpful, professional, and knowledgeable. They were wonderful with the first claim and amazing with this second more serious one. Thank you Harris Plumbing and CHW for taking such good care of me.

My AC died suddenly on a Friday morning, so you can imagine my panic since it was the start of Memorial Day Weekend. Thankfully, I have Choice Home Warranty and called to start a claim. I was told it could take up to 24 hrs for a Company to accept the job and respond to me, but about 4 hrs later I got a call from a Company I had not heard of before and the Gentleman said he was on his way. I was pleasantly surprised and even more so that he was able to fix my AC without any major problems. Quintin ** with Bee Sure Cooling and Heating was the tech who did a tremendous job.

Contractor arrived ahead of time & fixed the problem without an issue. I highly recommend this gentleman. Our preset appointment was on Wednesday. As the problem was urgent I called the contractor on Tuesday and he responded later that same morning.

I did a claim report on the website but for some reason it didn't go through. I called when I hadn't heard from them and the representative checked to make sure it was not in the system and she said she would be happy to help me file the claim which she did. I got an email right away with the claim number. Thank you Choice Home Warranty.