Choice Home Warranty Reviews

Upon purchasing my new home, I decided to select the upgraded warranty package. Within the first month, I had a bad exterior leak from rain. While this is covered by Choice Home Warranty, they required that all of my solar (which was nowhere near the leak area) be removed - this would have costs me thousands and they knew it. They acted in bad faith. My second claim was my primary pool pump which went out. They couldn't find a technician so I used my own. The pump and labor ended up costing me $2500 - after 4 months of arguing, CHW agreed to reimburse me for $500. In addition to their overall approach in screwing you, their customer service is awful. You primary communicate via a web portal, or if you'd like to speak with someone overseas and wait an hour on hold, that was also an option. I'm canceling my policy today!

Normally I am unhappy with the service and the technicians sent out by choice, but they just sent out somebody to fix an electro problem who went way above and beyond. As long as you stay away from Sears home services, the odds are you will get somebody who is good. In this particular case, I got somebody who was a great help.

Great service, great contractors. All around great service and awesome customer service and everyone who I came in contact with was very helpful. Thank. I have a claim in now and I called this morning. I had a appointment set In less than two hours for Friday. Awesome customer service.

Took almost a month for you to find someone to do the repairs. After repairs, you send a notice that we might have to pay for repairs because they were not due to normal wear and tear. For chrissakes, the technician had to replace 2 washers and screws that had become rusted. Each time were call you your service gets worse. We have to call the BBB just to get you to respond. What is wrong with your company. The only reason you got 1 star is because there was no option for zero stars.

Total scam. They keep changing their story on why my AC repair claim is denied, I can't even get a proper diagnosis of the issue, and in the middle of me refuting their latest excuse the case manager just flat out hung up on me. Complete waste of money and time.

The sales representative was very informative and pointed out some of the differences with a few other home warranty companies without downgrading the others. He offered a fair price and guaranteed my satisfaction. He assured me that I would get a hard copy of the plan and that the price would remain until Sept. 2025.

CHW is the worst home warranty company I have had and when my contract is up I will be going elsewhere, they try to figure out ways of not covering items, you have to jump through hoops, they deny until you finally give up and then get it fixed on your own, you can't get ahold of anybody and then they try to buy you off at some steep discount so they don't have to fix it, stay away from them.

Tech was slow with putting the living room fan up, he was here a very long time, however he was very nice. He cleaned up the boxes and took away the old fans, replaced the living room and the bedroom, after he had finished. He went to buy new fans and replaced them.

Choice policy says fix or replace, instead after 3 months of delays on fixing my refrigerator they told me they can not find the parts to fix it. They tell me to go find the Parts myself and then submit the invoice and they will reimburse me. I am very dissatisfied.

I called to inquire about the plans and coverage offered by Choice Home Warranty. The customer service that I received was absolutely phenomenal! Noah was very knowledgeable and helpful! He answered my questions and went beyond explaining the coverage that they offered. He worked with me on a plan that best suited myself and my family. I will definitely recommend my friends and family to Choice Home.

To be honest, I’ve been more pleased in the past. It took a long time to get anybody scheduled to come look at my unit? In the end I had to find my own technician. I do not know yet if I’m going to be reimbursed for replacing my water heater. Time will tell.

I filed a claim several years ago and after multiple efforts no technician could be dispatched as it appears few can be scheduled in my rural area. In July I went online and filed another claim and I received no response. Yesterday I filed a claim on the air conditioner that needs repair and I am to be sent an email within 24-48 hours to confirm a time and date for the repair of my air conditioner. I hope to receive that email by August 21, 2023. If it results in my paid warranty repairing my air conditioner my rating will go to a 5-star!

Take forever to send someone out to look at the appliance, then low ball you on the offer. I was trying to make the print bigger and hit submit for not nowhere near enough to replace washer. Now I have to wait ten more days just to negotiate for more money to replace my washer.

Brian was on time very courteous and after looking at the air conditioning unit for a few minutes he was able to diagnose the problem. The air conditioner was repaired within 30 minutes. Very happy with the service, he answered all of our questions and showed us how to properly use the thermostat.

Service has been great. I've had them handle water leakage and the tech fixed my issue. I got to know him personally and working with him was great. I can't do it without Choice.

I had an excellent experience with the service company that came to look at my AC unit. Justin sent in his review. I received the response back from Choice Warranty and they had the nerve to say my AC unit had been tampered with. That the cause was not normal wear and tear of the unit. This is a 34 year old AC unit. I'm a 70 year old woman. I live alone. How anyone would think I know how to do this. I'm totally upset and insulted.

I was unable to login. When I clicked on login, it did not respond. I could therefore not schedule online. This was extremely frustrating. Fortunately your phone service was easy and efficient. I have not had this problem on any other site. Please correct this. Other than that, we are satisfied.

Choice Home Warranty's service is very good. I like the program that I'm on. Some days ago, I had a claim for the garage door. Two days later, they sent a technician who fixed the problem.

We closed on this house six years ago and had leftover funds. I bought a home warranty with Choice because the coverage looked better than the one we had before. What I like the most about is the fact that the two times that I've needed something, techs have actually come out and done it. I did claims online, which was easy. If I file a claim, I am given a contractor's name and am told that the contractor will contact me to set up an appointment, which they do. The contractors are pretty good. When my Dishwasher wouldn't work, they installed a new control panel and a new control bar across the top.

We have great prompt service. We got a date change and instead of waiting 2 week we were able to get the refrigerator repaired in one. Had the grandkids visit over the weekend and somehow the system was cut off. The system needed to be reset. The technician was nice and didn’t make us feel stupid. We explained the panel to us and gave us info to avoid this mistake again.

They were right on top of my last claim for plumbing issues. The tech solved the problem and told me what was going on. Choice responds right away so it's a good warranty. The price sounds good as long as they don't go up. I'm gonna keep them. But if the price goes up, I'll find somebody else.

Good Stuff. Tech Wrestled with Washer for about 1&1/2 hours and got it done. It's been working great since then! Fortunately, the issue was not a complete breakdown of machine. However, the parts he had to replace were not any easy task, but as I stated, he got it done. I would recommend Choice Warranty to all homeowners.

Approval Process took over an hour after technician arrived at my home. The repair was to repair a broken spring at my garage door, a very common repair. The technician was very friendly and professional. He did everything he could to explain Choice process to complete the repair. The technician once approved made the repair very quickly. Very Disappointed in The Choice approval process. I call my repair in days ahead of the actual repair, A very, very common repair.

Submitted a new claim. So far everything is moving quickly and smooth. But the process has just been started so it will be interesting to see how the process proceeds from here. The sign in to my account was very easy even though I haven't signed in for over a year.

Jose was eager to please and very knowledgeable. However Choice Home Warranty emails were inaccurate in their info. They kept repeating wrong info on the date and time of service. The excellent service from Jose who went above and beyond to please me, was the redeeming state of my experience. He is a fine example of what I consider great service means.

Jason was precise and on point. He arrived before the time he told me, that's an A plus. I'm glad that it was him, because he was very skillful in his approach in dealing with a dryer 17 yrs old. You have to have skills and experience to be able to fix an old Maytag dryer. Mind you, it's not like our smart washer. He removed the dryer drum, and went to the root of the matter, and there it was, one small problem that caused our dryer not to spin. Jason, thank you, you were excellent. Thank you CHW for recommending Jason from Appliance Remedy.

Once you get through to a resolution manager, customer service and communication is good. The front line communication is always very difficult, phone representatives struggle with clear communication and state they will do one thing and do another. Recently, I was told a specific co. on the Choice list would be assigned to my job, this was not done and I ended up spending a good 20 minutes on the phone once I finally got through to Resolutions to have this corrected. The process should not be this difficult and if a company is on Choice's list a customer should be able to request that company with ease.

My initial input of my claim was very simple and easy. Described my issue with my freezer suddenly not freezing anymore at the house and the claim has been pushed forward for processing now. We the process continues, I look forward to getting my refrigerator back to working order as soon as possible!

My specialist was friendly and helpful. He made suggestions which saved me money but cost me more initially upfront. I enrolled for peace of mind. Now I can look forward to working with this company for the next three and a half years. I also received the phone call at just the right time as I needed to reenact a warranty program due to the previous one expiring. This saved me some time in researching and reviewing policies.

I contacted Choice Warranty yesterday morning what it was discovered that there was flooding around my AC unit. The water had traveled to a nearby closet. I was told by a Choice rep shortly after my call that my request was not covered. They could recommend some providers and they would charge $65 to assess the problem but I would be responsible for the work that needed to be done. The recommended HVAC company came and did the job and I was happy to run my AC unit again. Thank you Choice and Addis company.

The salesperson, Brandon **, who unfortunately took my phone call, used very high-pressured techniques, was rude, and even condescending at times. He was extremely talkative and at times spoke over me. He was in a huge hurry to "seal the deal." I have never encountered such behavior from a salesperson. I have to admit he did eventually apologize for his rudeness but the more I think about it, the more I regret purchasing a policy from him. I was in need of a home warranty but certainly not desperate, so in hindsight I wish I had hung up. I even told him the conversation was not going right and he became even more pressuring. Please listen to the recording. I am seriously considering cancelling the policy because of his behavior!!

Reached out regarding 2 ceiling fan in need of repair. Both fans were replaced. Tech was very professional and did an excellent job. Very neat and courteous. His arrival time was perfect and he came ready to work. My 1st experience with a repair with Choice Home Warranty. I would recommend this service for home owners. They reached out to reply to my claim very quickly.

Updated on 10/01/2023: My refrigerator was broken and they came out to check it out, found the problem, ordered the part that it needed. When the part came in he called me. Asked was it a good time to come over to put the part in, then came right over. After the part was put in my refrigerator was fine for about 3 days, but then it started with the same issue. I called the worker again. He came out the same day to look at it again, figured out the problem. Again ordered that part, when it came he called to make another appointment with me again. Came over the same day. Fixed it. Now it's good to go.

I had a rubber boot on my washer that lost its integrity over time, losing its seal and allowing items to get underneath the seal. Your company is making the preposterous claim that rubber doesn't ever age and lose its integrity. You are claiming that this defect isn't a wear and tear item, which defies the laws of physics. No rubber which is exposed to chronic heat and alternating wet and dry maintains its integrity forever.

Putting in the service request online was quick and easy. And a company called me with less than two hours after putting in the request. I called twice (once before the claim, and once after putting in the claim) because I had several questions and the customer service was great. I am very happy with Choice Warranty!

Everything was on time, the plumber did the job in the best possible way. Because I shut off the water supply to my house for most of the day, I was happy when the job was done. The arrival and repair was done by a friendly plumber very professionally. Thank you.

I’m paying monthly for this plan and they send me a form to fill out to get my own HVAC person to do the work and then they have to take pictures and then turn in the paperwork for me so I can be reimbursed. They take forever to get someone to come out and look at the problem or can’t seem to find someone to pick up the job. I question why I’m paying for the service if they can’t help me and want me to call my own repair person.

We have been waiting for exactly 21 days with no water heater, three contractors have come out, and Choice rejected ALL three submissions that we needed a new water heater, the emails daily that say "We have reassigned your claim," "Congratulations you have been approved," "Please disregard that note," "If you want to get your own contractor maybe we will reimburse you," "Your claim was approved. Your uncovered amount is $1700." NIGHTMARE.

In the hottest week of the summer my AC unit shutdown. I was without AC for two days and a technician was dispatched on Saturday to make repairs to my unit. He had me up and running in no time and extended a needed service that was not covered by my warranty at a reasonable price. It took 24 hours for my home to get cool again but I appreciated his thorough diagnosis and inspection of the furnace, thermostats and the unit itself. He knew what was wrong in 5 minutes and within an hour he was done.

Made a claim on 7/16/23 for air conditioning repair. Had 2 companies turn down the request for service and finally someone is coming on 8/21/23. Expansion tank on hot water heater died after 10 year and was turned down to have it replaced stating this was not normal wear and tear. Very bad service.

Choice Home Warranty was responsive and quick to send out Fuse to repair my refrigerator. The Technician, Andrew was knowledgeable, professional and diligent to get my refrigerator repaired. I would recommend Choice Home Warranty. They have a fair monthly rate and fair deductible for service calls. They answer the phone and you get to speak with a live agent. I am so thankful for their service.

The serviceman from Southern Appliances arrived on time after calling ahead to notify me he was on his way. He was very pleasant and efficient. He quickly identified the problem, ordered the replacement part and arranged to deliver it the next day - which is exactly what happened! Would certainly recommend the company to anyone.

In the future, whenever I need a plumber I want Monty’s Plumbing. And I want Perry to be the plumber that comes to my house. I have had a lot of plumbers to my house in the past and Perry is so knowledgeable. He really knows what he is doing! Thanks for sending him!

I have had an air conditioner since the beginning of July that was supposed to be fixed and it has not been fixed yet. Choice sent me somebody and the person was rude. They were just into sales. My husband told him to check the unit and the guy just left. So in leaving, I called Choice and told them what the guy said. They told me the guy said the unit was not worth fixing. He didn't even go there. So, Choice told me they'll send somebody else. When I called, they apologized to me and said they don’t work for Choice anymore. So, this is the type of business that is going on. I talked to a supervisor today and she said I won't have to pay the $65 and she’ll take that off but will send somebody. I still have not had anybody.

I bought this five-year policy with Choice and I am stuck. Their service is bad and I would not recommend them to anyone. We had a dripping faucet in our bath tub and when we called Choice, they were good in responding. They called back within an hour then they had a plumber come in about two days later. But when he came, he pulled the wrong knob and broke our faucet completely. He said he'd come back later and that he'd call Choice about it. He said they'd get it fixed but we waited and nobody called. Then we called Choice and they said if it's a broken faucet, they could not fix it. They only fix wear and tear. But I told them that we didn't even break it. It was dripping and this guy came. They were so stubborn about it and my husband got really upset. Also, somehow, the tech knew about it and he kept calling us to ask if we wanted it fixed for $600. We said no.

OFFERED $246 TO REPLACE A DISHWASHER. They do not pay installation cost or disposal. Replacement is based on wholesale not retail. I am getting a Lowe's gift card in 30 days. They have a limit of $3,000 per appliance including HVAC. Good luck.

Do not buy this HORRIBLE WARRANTY COMPANY!!!! They are the worst!!! They say they’ll cover anything but as soon as I had a problem with my air conditioning unit… it was in the excluded problem list … such **!!! When I was first signed up I went thru a few examples of what would be cover and they told me “No problem. If we can’t fix it we’ll replace it” … So now I have to spend my own money to have the problem fixed… and they won’t even give me a prorated refund!!! I hope the BBB investigates them for the scammers that they are!!!!

Jason is nice, very professional, he answers all my questions and even give me a discount, he never get mad even when I pretend I’m yelling at him, wish everyone is like him especially the business he is in. He told me that he is in that company for 7 years and the company is a good company and reputation.

I am sure I will get the best services with Choice Home Warranty. I was welcome and I got the best deal. I will be glad to recommend you to all my friend. My Choice Home Warranty will be active on 09/19/2023, I am positive I will be happy and get the best service.

This is our first time as CHW clients and the experience so far has been great. Charlie was very professional and was able to get us a great discount for our warranty. The transaction took no time at all and went smoothly. We look forward to a long and positive experience. Thank you.

Choice Hone warranty has been my provider for several years. They are affordable and do absolutely everything when I have a need. I put in the claim, they assign it and set it up (and it doesn’t ever take long) leaving me just the responsibility of being there for the technician and paying my copay. No worries. No hassle. No stress. I fully recommend them.

Tyron was very nice and informational. Amazon gift would be nice. Haven't received any incentive. $100 well $50 Amazon would be nice. 8/16/23 was my 65 birthday. It was good you are with AARP. You all drive a hard bargain, never heard to be offer a gift of some kind would great.

Technician had all the parts with him, did a good job. Tech failed to call before arriving on the job. I'm usually not at the address. Didn't like have to pay 3% charge to use credit card. Wish the repairman could have been from the town I live in. Nothing more to say.

My claim ** was recently denied because you thought you had to fix the wand to the kitchen faucet. We had agreed to pay for the wand ourselves to save plumbing. You were to fix the faucet only, I have explained this to your service by responding on a new claim and asked for an amendment to the original claim to save plumbing. I hope this approved because I need my faucet repaired.

I was not totally satisfied with the timeframe or having to communicate on several occasions with CHW to resolve my issue. Hopefully when my new range is delivered next week this will be completed even though it has taken 3 months to do so. The resolution was to assign another technician, but I didn't have to pay another $85 service fee. The final resolution was to send me a Lowe's eGift card to replace my range.

Explained what I could do if the problem happened again. He called and was on time. After he left I remembered something else he could do for me. He said he would be happy to come back, just call the office when I call again, I want the same technician.

The gentleman that came was very nice. He kept saying he didn't speak much English but he spoke fine. He was caring about our home and show us exactly what was the problem. He's going to order the part we need and we are looking forward to have our fridge back. Now I must say I'm disappointed with CHW because no one came today for the plumbing and we were not kept informed. Please look into this matter. I thinking of changing my service. Because you don't keep your appointments. Thanks. Hope to hear from you soon.

I did save money on the repair of my refrigerator freezer. Once the issue was diagnosed, the service company failed to inform us that a part was being ordered. The follow-up appt was scheduled for the same day the part was to arrive but it did not arrive in time to make the repair. I was then scheduled for 6 days later. I was without my appliance for 16 days.

Generally speaking, I am done with home warranty companies. You may a TON for their service and the only service they actually provide is to figure out the best way to not cover, or only partially cover the work. It is a constant fight to get anything covered. That said, it does seem that CHW is finally trying to be decent. Too little too late. This past experience with our Dishwasher, 2nd in a couple of months, seems to be a similar problem to the one a couple of months ago, and they are replacing the same part, with no charge at all. The experience before that one, with the spa pump, sucked like all others. They declined the coverage because they do not understand how those things work, and claimed it was because of the way it worked/malfunctioned. That is what the coverage is for, no?

First technician was incorrect with diagnosis as evidenced by second technician that completed the work because first technician did not return two messages left on business phone. We paid over 600.00 because first technician diagnosis was not covered. Third technician, Sears, found the issue but did not have time to figure out why the issue occurred. Documents were already uploaded.

I'm 81 and not in the best health and when my AC went out, I put in a work ticket and the tech came the same day and fixed my AC. I appreciate the very quick response, it is very hot in the south. Thank you again, for the quick response.

Salesman was very pushy. Had to tell him several times no. When charges my credit card it was the wrong plan and the wrong charge. I'm ready to just cancel at this point. Tried to call back to report and know I'm in a queue to be called back. I need a call back at **. From day one I'm already dissatisfied.

A/C not cooling; called to place claim and was not assigned technician for more than 24 hours. Called Choice again and explained we were seniors; wife a cancer patient on oxygen and was told by customer service they are not an emergency responding company. Later assigned technician for one week later. I called technician and he responded the next day. Looking for another Home Warranty Company. Done with Choice.

Another technician had been scheduled to arrive, but we did not receive his notification, perhaps a problem with his phone number being from out of state. This was rescheduled for two days later with a technician having a local number. He and his helper arrived on time and spent three hours working on the drains. They were courteous, succeeded in removing the clog, and cleaned up after themselves very well.

Follow up was a key factor in my decision to go with Choice. Adam was very knowledgeable about the product and help navigate me thru the process. Very satisfied with my Choice. I will refer business to the Choice family. The policy was electronically delivered to me as promised as soon as we got off the phone.

Our refrigerator stop cooling. I called Choice Home Warranty and within minutes a repair company had called and setup an appointment. What a relief. We would not have known who to call. When the repairman arrived, he quickly diagnosed the problem and replaced a part. Very pleased! I would highly recommend Choice for any homeowner.

Good discounts. I was able to receive a very nice discount and I'm still entitled to more discounts. Other companies I spoke to didn't have these many discounts. I will recommend Choice to all my friends. I was referred to Choice Home Warranty by a friend who I work with..

The technician seemed to be more concerned with collecting the service fees than he was with finding the problem with the unit. There was a leak in the unit and he was able to find it. This same company “fixed” my unit in 2021. That’s too frequent to me. The job was not completed because the technician had to wait for approval from Choice Warranty which didn’t happen right away. Therefore, I had to endure the 90 degrees weather an extra day without air.

I submitted my request online to Choice Home Warranty and they responded the same day with appointments. They set me up for the following day which I was unavailable for. I rescheduled with both companies, and they were able to come on the day. I was available. The technicians were very knowledgeable and able to fix it the same day. Thank you.

The technician discovered that the dryer did not have power due to my breaker being off. Since he did not have nothing to repair, he decided to switch the door on the dryer to the opposite side to make easier accessibility for us. He was courteous and nice. Although I could have saved on the service fee, the technician was deserving of it because he went the extra mile.

Fridge not getting cold so tech refilled gas and now ok. Prompt response and service and very professional technician. Was very happy with the way claim was handled except. Prefer human interactions. Please look at making it easier to get to a human consultant.... Was better than last time when no one told me countertop microwave was not covered. Please look into that as I would not have proceeded if I was told that. Regards, Steve **.

I had a ceiling fan broken & was told that if I wanted the same one to be replaced to purchase it myself & would be reimbursed up to $70. I did that & I am rejected to get reimbursed. No reply yet to why & I’m still waiting for a call back.

I was given a repair number and company. Safa Garage LLC responded, they heard the urgency in my request and called me back to say, "We will be there in 45 minutes." They came and opened the door. Made necessary adjustments in a timely manner. They were polite and professional in their response. Really appreciated how they made my job a priority because I needed that type of response.

Initially scheduled a repair on A/C, but due to high Temps and technician unavailable for over a week, I canceled. After thinking things over, I decided I was acting on emotions, so I scheduled a 2nd request which is still pending. I'm hoping it can be rescheduled real soon. At least Choice is trying.

The technician evaluated the refrigerator's malfunctions and quickly assessed the parts that would be needed. He required very little time to finish up, gave me an accurate assessment of the additional work required and told me when I could expect further information about completion of the repairs. He seemed very knowledgeable about the make and model of refrigerator.

Choice always comes through! Their customer service is great to work with and they always get a technician out to resolve my issue quickly. I am on my 7th year with them and very satisfied with this home warranty company. I have recommended them to many of my friends. I have never had an issue to this date with resolving an issue.

Yes. Every technician that has responded has been professional and courteous and have been very knowledgeable in the area of expertise. Without without hesitation, I will gladly recommend Choice Home Warranty to my friends and families alike. They run a very professional business. In every instance they have arrived within the timeframe they've stated. They are unlike so many other businesses I've encounter. Professional friendly prompt and courteous.

Jeff was friendly and knew his business. He made a temporary repair on a torn fan blade (two motor nuts had vibrated off and allowed the blade to contact the condenser coil) to get us back with a/c service with some extra vibration. He said he would order the new fan blade assembly and call us before he installed it, probably in 7-10 days.

Agent was very informative. I was satisfied with the terms. Having a warranty will give me confidence should I need to call for assistance if I have a break down. Happy that so many items are covered and can be repaired or replaced. It appears like I have a good deal.

The claims process with Choice is easy. I call them to put a claim in but sometimes I do it online and they call me pretty quick. Choice Home Warranty even sends me an email and then they'll say that they're getting in contact with someone and they'll get ahold of me as soon as they find somebody to do the work. Sometimes it takes a couple of days for them to find somebody. But the rate increase irked me because it used to be $60 and now they jacked it up 75.

I had a refrigerator, my stove and dryer fixed. The technicians were very professional. But when I had a problem with a ceiling fan, Choice would not cover the one I had. They would only do a contractor's type ceiling fan. So I spent $300 for my ceiling fan.

I was just calling to extend my father's plan in NY. But after speaking with the rep he convinced me to add a plan to my house in Virginia. He was very understanding of my concerns about the delay in services and broke down all the new changes the company has implemented to improve the quality and timeliness of their services. Very informative, detailed oriented and he gave me a good deal for a 3.5 year term. I started the call quite annoyed but ended up becoming a customer.

Choice Home Warranty (Melvin) provided me with excellent explanation of service they provide to my family. Best of all, they provided me an awesome price. I now have peace of mind that if anything happens to our home, it's covered. I hope I would not have to use their service, but if I do, it's covered. My service advisor Melvin was able to answer all related questions we had. Thanks

When you are talking to a foreign person they don’t understand the English language. And you can’t hear because there is so much background noise. I filed a claim because I have a plugged up kitchen sink the girl who took the info said I will get an email when someone will show up. It has been 3 hours and no email. I guess if we want to use our kitchen sink I will have to call a plumber. So much for your fast service.

The tech that repaired our washer was very knowledgeable. He knew exactly what the problem was. Very courteous. Very efficient! Repaired the washing machine in a timely manner. Had the part on his truck. Gave us suggestions to prevent the problem in the future. He was polite! Came the same day the request was submitted.

So far so good. John did a great job and answered all my questions. Taking my payments was easy... With that said I will have to see how you really perform. I am hoping that you can live up to your reviews. Hopefully I will NEVER have to make a claim but is good to know that I do have a safety net should I need one.

Friendly, know his job and will write down offers, the best prices that they have to offer you with no pressure at all. It would be up to you. A great job. He gets all five stars. Thank you for your help and great offers you were offered to me. Again thanks and great day.

I saw an ad on Facebook and decided to check out Choice Home Warranty. After reviewing the offers available, I chose the offer I wanted and filled out the form. A very nice representative called me and helped me through the process of verifying everything including cost for plan and service call fee.

Need to make sure they call ahead. Got lucky. When he showed up someone was available. I made service call late in evening. Didn't not expect someone the next morning. Was glad he came out quick but needed a heads up. I did not see my email that was sent out at 2am until I got to work. So better communication please.

The repair personnel was great to work with and knowledgeable along with showing experience in his duties and polite. They were also great advisors on how to prevent any further incidents concerning future happenings. I would definitely recommend contacting them for future issues. I was very pleased with them adjusting their schedules to address my problem with the understanding of my scheduled appointments.

I have had a stroke, and my speech is altered. The customer service associate that assisted me was so friendly and professional, made me feel like a valuable customer!!!! I only wish that other businesses would follow your wonderful service. Made me feel as though my disability was nonexistent. Hats off to your human resources department.

Fast service, nice customer service. Fast email response. Claim people are very attentive to my needs, and sending confirmation of what the issues are about a claim. T Ae service people they send out are very polite and fast to handle the issues at hand. And if parts are needed they get it right the first time to get the job fixed and working properly.

The technician knew exactly what he was doing. He was on time, polite, but straightforward. He gave me an accurate quote on the additional work that has to be done to bring the installation up to code. He submitted his report to CHW that day and the work is scheduled to take place much faster than I had anticipated.

The person who came was very professional. Did a great job. I would use him again. He knew his trade or way around the a/c unit. Made sure he keep his area clean while he was working and after he finished. He was well manner. I think he should be used for this area as far as a/c go. Also he showed up for the job on time and called to let me know he was coming.

I had plumbing issues in my bathroom, I raised a ticket within couple hours. I received appointment notice for next day. Professional company was assigned to the task. The guy was very knowledgeable and fixed, he also replaced one of the things that was old. Definitely recommend vs going out and finding on your own.

I put in a request for repair on my AC. It took two weeks for Choice to get someone to come repair it. It was 105 degrees outside during this time. Choice said they had a hard time finding a company to schedule the repair. The company that did come out was very good and thorough. Communication was great with them.

I purchased Choice Home Warranty because it guaranteed that a request for service would be made within 4 hours. Initial request: Aug 11. Inspection: Aug 15. Repair: Yet Unknown. Information available: None - even though it says there is an update on the website. There's not anything valuable there. This is simply Unacceptable. At this point, I would never recommend this company.

Don't like your customer service line. I was on hold for exhaustive periods of time and it took me two days to get someone to speak to. Don't want to speak to a machine that can't answer my question(s). Probably won't renew with you because of that. ____ The technician was excellent.

Very Professional. Knows what needed to do to fix my problem with my unit very satisfied. Thank him again for fixing my unit very neat. Told me what was my problem fixed it very fast. Told me what was making my unit was leaking water thru the water drain. Fix it now the leak is fixed. Thank Choice will recommend your company to my family and friends. VALENTIN **

Filed my first claim ever and the denied it and tries to say that it wasn’t considered “normal wear and tear" and that’s exactly what it was. My water system was weak and it was due to build up and severe clogging the system which is considered normal wear and tear and they said it wasn’t. Absolutely terrible experience! Beware people!

I received a phone call from my assigned case worker, ShaMila in regards to my open case about 2 faulty air conditioners. She was very concerned about getting all the information correct about our units. She was very helpful and still remained very professional. It was actually a pleasure speaking to her and knowing she will do her best to help us.

Choice Home Warranty pointed out something I had missed from a competitor. I bought the policy before I was sent a copy of it. One of Choice Home Warranty's competitor's policy stated at the bottom of their contract that you needed to provide maintenance records and pictures of the appliances in question or only a $150.00 payout would be given at most. Thank you to Choice Home Warranty for knowing their competitor's contracts and pointing this very important detail out to me which will save me many dollars in the future if my appliances begin to fail. They are old but still working. I pray every day that they keep going, but I may need Choice Home Warranty any day now and $150.00 does not replace or fix appliances today at that payment price, especially on a fixed income. Always read the fine print. It may save you thousands in the near future. Thank you Choice Home Warranty for being so informed.

My customer service representative was very helpful and awesome. While he tried to get me many deals I just could not pay a big lump sum and he didn't push. So glad I switched to Choice. Thanks so much for all the help and understanding with the call center. I am going to spread the word about Choice.

We are coming from First American and I do like Choice a lot better. My only complaint is that I don’t like how Choice just makes an appointment and you have to rearrange your whole schedule to make sure your home for the repair. Other than that Choice has been great.

We have been pleased with the service companies sent to our home. They have been professional and reliable. The service company reaches out to us within a reasonable time and they accommodate our busy schedule. They are companies we would use again and felt comfortable having inside our home. We would recommend this company.

I have used Choice Warranty for maybe 4-5 different claims including AC compressor. All were taken care of very well. They replaced the whole compressor. Unlike my previous warranty company I did not have to call again and again. Everyone is hesitant when it comes to dealing with warranty claims, in my case it was all smooth. I recommend Choice Warranty!

The young man was very nice and helpful. We are seniors and needed help figuring out what we needed. It's nice to have friendly people on the phone. We appreciated his attitude. Looking forward to good service and long relationship. Hopefully we won't ever have to use this service. If we do it appears they respond well and hopefully have a good response.

I reported our dishwasher not working at 11:00 AM this morning. The repair guy was here at 2:00!!! Unbelievable! Thank you. He was courteous and knew what he was doing. He collected his $65 and left. The dishwasher was not repaired because it needs a part that has to be ordered, so he set up a follow up appointment for ten days out.

Took way too long to find a technician willing to work for Choice (over 1 week). Then 1st technician declined to do the repair, which was relatively simple. Overall without A/C for two weeks in the middle of summer - totally unacceptable. Very frustrating and disappointing experience. Unlikely to recommend Choice to anyone, and will likely be informing friends, relatives.... of this very poor experience. Also, Choice personnel were not particularly supportive of trying to help out with raising the level of urgency of my issue.

I am very satisfied with Choice Warranty and the technician so far. Technician estimated the repairs and ordered the parts which arrived within a few days of having been ordered. The technician was very courteous and explained everything to me. Repairs are scheduled later at my convenience after I return home from vacation.

Very pleasant conversation with a customer service representative that’s not only knowledgeable about your product but had great customer service skills. I end the call with him feeling like he really wanted my business. I hope the company can live up to the service when needed without a run around and hassle. Kudos to the young man I talked with.

Ice maker not working. Claim filed. Technician arrived, checked system, ordered new ice maker. Very professional. New part has arrived. Now awaiting tech to install and finish job. Third claim filed in 2 years. Choice Home Warranty responded immediately and took care of the problems. Would recommend them to other homeowners.

I was satisfied with the gentleman who helped me. He gave us good information and gave me a lot information on what was covered in the warranty which was reassurance of what we were getting for the contract, we are glad that he reached out to us. We looking forward to this helping us in the future.

This warranty company is worthless. Our AC was not cooling so we made a claim. While they quickly assigned it to a technician, they refused to pay for either the valve repair, coolant refill (R22), or unit replacement. We had to replace the units and pay for the entire bill out of pocket. NOT RECOMMENDED.

This warranty was provided when we bought our home. It was definitely a selling point. I have continued the coverage thru Choice Warranty for my peace of mind. I've had several service calls and all but one was positive, and then Choice sent someone else to help me. My only complaint is I don't like to do everything online and the customer service people on the phone are very hard to understand.

I was very angry and in great despair ready to leave Choice until I spoke with Mgr Gary ** in the Customer Service Department. He listened and assisted me with working through the problems I was having because I was really frustrated. For that I will stay with Choice and just want to say THANK YOU GARLY **!!!

I had to wait over a week to get service for my AC. The temperatures were in the 80s and 90s. I had to stay elsewhere due to my COPD. It is difficult to breathe in hot and humid weather. I suppose I should be happy that it wasn’t 20 below and I was freezing. Disappointed it took so long and it makes me wonder if all services would be this way. A plumbing problem cannot wait a week if I have to turn off the water.

Our Centauro conditioner stopped working and I set up a claim online. I was given the choice to hire my own contractor and get reimbursed or get a contractor through Choice Warranty. I had Choice Warranty set up a contractor for me. The repair was on time and fixed the a/c within 30 minutes. Great service.

Was able to get an agent for a claim on the phone promptly. Quick appointment for my service need. Choice gave me updated information when I needed it. I needed to know the timing of arrival to my house and Choice contacted the technician and provided the information. Technician charged me extra for some garage door maintenance he said I needed to do.

I was very impressed with Theo. He did a great job and was friendly and professional. Wish there were more like him. I'll send my friends to Choice when they're looking for a good company. My appointment was set within 24 hours. I was very pleased the way everything was handled. My garbage disposal runs great.

Well stated information by Nathan! He did an excellent job in explaining options and what the other alternatives would be. I am positive that Nathan gets good reviews for his explanation. I would recommend Choice Warranty to anyone as the coverage is phenomenal! I am positive that they will be delighted by any of those alternatives that Nathan described.

Although he was a bit late, he made up for it. He cleaned my hoses in the dryer, took apart the dryer and cleaned all that lint that was stuck inside my dryer. I did not have a blower to clean the hose, but he showed me what I needed to do when I borrowed one. He changed a gauge, and the dryer is now running so much quieter. Pleased with his work.

This is the third or fourth time I had my warranty service, the same issue every time you keep charging a service fee, which in my opinion is ridiculous. If it’s exact same problem the service fee should have been waived. I could understand once or twice but every time they come out they get charged to the fix the same problem it wasn’t fixed in the first place is ridiculous. Other than that Home warranty is a great Warranty to have you protect all the things that goes wrong in your house.

Aaron, the technician came out earlier than scheduled which was a pleasant surprise. He was professional, courteous and above all very skilled with his work. He replaced the disposal in a timely manner. He was experienced in his work and was very pleasant. I would recommend his work and the company.

Tony did a great job!! Tony was very personable and professional. Great Service on my upstairs AC unit. Tony cleaned up after his work and left everything neat and tidy. I would recommend Tony work to all my friends. Tony was on time just as Choice told me he would be. The AC unit is working as if it were brand new. Thank you, Tony, for taking care of us, we greatly appreciate it.

Ethan was knowledgeable and skilled. He had the issue diagnosed and corrected quickly. He replaced the capacitor and added a hard-start kit to my Air conditioner unit and informed me about the current condition of my Air conditioner unit. Air conditioner is working perfectly and cooling as good as new! Would recommend 100%.

Great communication between the tech and myself. Contacted me within the appt times regarding estimated arrival time. Answered all my questions. Very pleasant gentleman. Worked quickly and efficiently. Had my AC unit back up and running in no time. Would definitely recommend to anyone needing AC repair work done. Great experience!

We awakened one morning to discover that our Cafe refrigerator was no longer working. We contacted Choice Home Warranty. They quickly scheduled an appointment with a reputable appliance repair service. Within just a few days, the problem was accurately assessed, parts ordered and replaced; and our refrigerator totally functioning like new -- all for the $85 service fee. This was such great service performed very professionally and efficiently. We couldn't be happier with the outcome.

Jerry was excellent at presenting the plans available to me and also the pricing that was available for me as a senior citizen. He listened to what I was requesting and answered the questions I presented to him. I asked him to tell me what Choice Home Warranty was #1, and he did just that. Thank you, Jerry for a wonderful first impression!

Person I talked to was very kind and explained things very well. Please note I am legally changing my name to Diana **. Please change account name. Let me know when this has been done. I am hoping I like this home warranty as there were lots to choose from but I liked the person who called and how he explained things to me and took time to make sure I understood.

He's super helpful and knowledgeable, excellent customer service! I will let my circle of friends know about this experience! I'm also a Realtor for over 30+ years, I will be referring my future clients to Choice, depending on the service/claim they provide from here on! I have heard lot of bad stories around, and I will definitely would like my experience to be different, will see! My sister who's currently got the warranty was the one who told me about Choice, and I am optimistic about the switch! Cheody

The log on was easy, the agent I spoke with was kind and courteous, she explained that a Technician would contact me within a brief period to access and make repairs to our downstairs A/C unit, all that was required was to leave my cellphone number to receive a call back from the Technician who will make the repairs.

The technician was very friendly and efficient. Choice Home Warranty was very fast in dispatching repair services and those dispatched made appointments right away and one came out the next day! Amazing. Most Home Warranty companies are much slower. I would definitely recommend Choice to other home owners. Their prices are either better than others or very competitive.

Technician was on time, professional and polite. Had to order a part and will return to install the part. Was not happy with receiving 3 calls on the same day from Choice Warranty trying to get me to purchase a warranty. Have a paid up warranty through 2026! Was quite annoyed with having people trying to sell me something I already had! Need to look at records before calling!

I submitted two claims for two different issues and the response from vendors was very quick. On the other hand, neither issue got resolved. For the dishwasher a part had to be ordered. For the A/C I assume the same because only part was repaired. According to the technician, Choice DID NOT CALL HIM BACK WITH AUTHORIZATION. Let's hope that actually will happen, because my policy specifically lists split systems as a covered item.

Much better than last time. He was nice, got my issue diagnosed. Did not leave until he got through to Choice Warranty and processed by repair order and had my next appointment set up. Also let me know that he would make sure to put me 1st or 2nd on his schedule for his follow up visit to make things easier for me.

Reported the the problem on August 12, 2023. Did not hear anything until I called on the 14th. Was told that my claim was assigned to A & E Factory and they will come on August 17 between 8 am and 5 pm. I told choice rep. that my A\C is leaking water and damaging the drywall. She gave me their number to call them. Called, it's all automated and no live person available. Waiting for the 17th appointment. Not pleasant experience.

When you go to Choice on AOL looking to sign on to my existing account All the choices are to those looking to purchase your plan. No entries are marked OFFICIAL SITE. It takes a while to get on as an existing customer. Secondly about a Reimbursement Email are confusing as to a need to authorize. I Thought I had to authorize a person to do the work but no it was to authorize the job in question. Thirdly Telephone calls go unanswered for an unacceptable time and when you ask for a call back number it just goes blank after submission.

We have had several claims for various issues that were denied that with most companies is covered. As well as the contractors that came out were not in uniform and late also changed the time and date with very little to no advance warning. Not Happy With Choice At All. Will be canceling and going with another company.

We asked a lot of questions and he was very knowledgeable about the plans, discounts, and things that are not covered. Gave us his ID number and answered all of our questions. Was very pleasant and helpful. Not pushy or demanding. Had better prices than Home Shield that we had for the past several years.

I reported the problem on Saturday and they scheduled an appointment for Monday morning. I got in touch with the technician to come at 12 pm or later due to a dr's appointment in the morning. He was there at 12:05. And then Michael did a really good job and resolved the problem in about an hour. All good.

It was my first time filing a claim and CHW dispatched a technician to repair my AC in a timely manner. At the same time I needed my kitchen sink repaired but the technician that replied doesn't work on weekends. Hopefully when I file a claim for that repair a different plumbing company will come on the weekend.

The whole process from getting a claim filed, all the way to the final repair was very quick and easy. Text message updates were very helpful. Issac, our repairman was very professional and fast to resolve the problem we were having. He knew his stuff. Luke **, our customer service rep was also very efficient. Both gentlemen seemed happy to help. That made us feel special. Thanks guys!!!!

Frustrating that it took several days for an electrician to arrive, that their window for arrival was 7 a.m. to 11 a.m., and not hearing back after leaving two messages requesting the later part of the morning. However, upon arrival they were very pleasant, careful and professional. The problem was repaired. I didn't know they could not accept a credit card, so I went to an ATM for the cash. They could not provide a receipt.

I was contacted quickly by the repair company and given an estimated day and time. Due to circumstances the repair person arrived 3 hours later. Service was performed professionally though it took 3 days for the appearance of the repair person.

Two of the 3 claims submitted were denied after paying the copay so having this "Home Warranty" cost me more than not having it. If I would have just fixed it without calling Choice Home Warranty I wouldn't have paid the copay on top of the cost to actually fix it.

The thermostat has to have new batteries every one or two days. The unit has a noise when starting up. I am afraid it won't start up. I called to have a service person to come check my unit and thermostat. I am now waiting for a technician to call or text when they can come.

Technician was very prompt and knowledgeable fixed the issue and out the door. The technician called prior to coming out and was on time. Would recommend. We had a washer issue. The technician quickly diagnosed the issue and fixed the issue. Even had the parts on the truck. Replaced the part. Washer is working fine.

My dishwasher had to be replaced. You offered $246 rather than pay for the replacement cost of $780 it cost me. My agreement says you will pay or replace an appliance up to $3000. It does not say you will negotiate a cash settlement. I appealed to your case manager and had to wait 10 days before I could speak to her which is poor customer service as well. From the time I filed the claim it took almost three weeks to complete my claim. I never had this problem before and can assure you I won't have it again when my contract renews next year. I will no longer be a customer of yours. I know this complaint will fall on deaf ears. But your company is not being honest with your service warranty. I didn't buy your policy to negotiate a when I have a claim. I expected for the dishwasher to be repaired or replaced as the agreement states.

I have a Trane A/C unit that is just shy of 3 years old. When it went down, I called for a service call through Choice. Wouldn’t you know it. The one time I need help and of course that one part they say isn’t covered. I was sold on the fact that they said, "We cover your A/C and all your appliances. If we can’t get it fixed, we replace." They now have exceptions that mean they don’t fix or replace. Wasted my money.