Choice Home Warranty Reviews

It was very easy to purchase the warranty. It was very clear cut and easy to understand. I put in the wrong address when purchasing the warranty so hoping to get that changed. Other than that it seems great and I feel at ease finally having a home warranty.

JOSH the fellow I spoke to was very nice. Explained all that was covered and answered any questions I had. Some he had to repeat to me and he was very nice about it. Pleasant experience!!! I would recommend Choice Home Warranty to my friends.

We had a faucet that kept dripping and we couldn't figure out why. We tried to fix it ourselves several times and it wouldn’t stop. We did a claim to Choice Home Warranty. The tech came in and did the repairs quickly. He did a good job. My husband said he was one of the nicest people he’d ever met, and he was very thorough. Choice has been really good.

My air conditioner has been breaking since September and has been trying to get them to tell me what the problem is, they don't give me a solution, they tell them that I could buy an air conditioner and they install it... No, none of that. They didn't repair it and the dishwasher too. They never fixed it and I had to buy a new one because the technicians took everything apart and never fix anything... A company that makes millions and can't replace an air conditioner or a dishwasher... It's a shame. It's a scam company. They don't have a Qualified technician to fix your problems. A waste of money and time And unnamed embarrassment... I pay every technician..I pay home warranty .... and nothing is fixed. Horrible. Very poor company. No one give me 1 solution. No nothing.... and they sent to my that I'm lucky 50 dollars discount. Wtf.

Every time I have called with an issue either from ceiling fan, dryer not working, fridge ice dispenser not working, oven top broken this company has ALWAYS been there for me, to me they are the best and I will never change I have been with them for several years and they have always given the best and come through for me. Great Customer Service and In home service.

Mike ** was the best. He made it easy to understand the home warranty with The Choice Total Plan. He made it easy for me to sign up and get the plan started. I will do it all again if I can work with Mr. **. I haven't used the service yet because we have to wait 30 days before we can put in a service request. So hopefully the service will be as exceptional as the customer service.

The first Technician that came to my home was very Rude, Disrepectful, all he cared about was his 85.00 which he reminded me around 3-4 times, would not recommend him or his company to anyone's one might get shot! Second technician was very thorough and kept me updated and explained what actually was going on! Third I asked for a Supervisor to give me a call since last Thursday. Still have not received!!

Had a breakdown in socket and they sent an electrician who charged service fee and couldn't fix a small issue and said Choice Home Warranty would send another tech to fix it. Called Choice Home Warranty and they indicated tech submitted it was a major issue with wiring in wall that was not covered but if I get my own electrician to fix it and submitted an appeal and if new electrician assessment suggests it was covered issue they would reimburse it. I got another electrician to come, paid him to fix it and resubmitted to CHW with description of it being small socket fix that was covered but they refused to reimburse for cost of electrician saying the claim was over thirty days and closed. They said they are corporate office and there is no other resolution or someone I can talk to resolve this. It seems they stick to their ground whether right or wrong and customers have to pay for what is even covered service.

Very Pleased with the Sales Associate, he was very professional, not like First American Home Warranty. I had a bad experience with FAH not honoring the Contract in a timely manner. Would highly recommend Choice Home Warranty to other Home Owners.

I've been a customer for over 8 years now and have only filed about 3 claims. They have always been courteous and fast in getting someone out to fix our issue. You can file a claim online or call into customer service. We've never had an issue with them.

We are extremely pleased with CHW and their representatives. From our initial request for service, the service itself, to our contact with our case manager Champagne Chestnut. All have been incredibly positive experiences. Our case rep Champagne is an outstanding representative of customer service. She listens, is attentive and kind, she explains thoroughly the process. I will definitely recommend CHW.

The Garage Door opener stopped opening and closing after the wall switch or controller is pressed. It used to function opening and closing properly, now we do it by hand manually. James was thoroughly efficient, knowledgeable and friendly. I will hire him again for sure.

Ended up canceling appointment. Stove started on its own after 20 minutes of my call I got my appointment with Kenmore. Very very pleased that you're prompt. Very very pleased that your fast response. I was losing hope in your company, though I had to cancel the service I was very impressed as I said by the prompts and the speediness at which I was taken care of which has never happened before and I have used your service often. Good job. Very very pleased at your new communication of problems. People from different cultures have no idea what goes on here in the United States. Once again could not be happier with the prompt and leaving out of the middleman from the South Pacific, or any country other than ours. Thank you very much.

Excellent customer service. Friendly and polite. I liked the following call making sure I was able to review my information. I really liked the user friendly portal. A very reasonable contract. I was able to cover all the items that I needed.

Reliable friendly service you can rely on. Choice Home Warranty is prompt to provide service right away so that your home is protected as needed. My shower head faucet is broken and we worried it might leak. I called Choice Home Warranty and we are waiting for a technician/contractor to come out.

Choice Home Warranty has good quality service with quick response to any sort of issues. The response time is really fast and they resolve the problem within the time frame. I would absolutely recommend CHW to friends, family and colleagues.

On 6-10-2022 I filed a claim to Choice Home Warranty for my AC breakdown in my rental property. It's 100Degrees in Houston TX. I also called them on the phone regarding my ac breakdown so I could explain to the operator that there are senior citizens living in the house with health issues. I asked if there was any way Choice home warranty could expedite the repairs. They told me that they have submitted my claim and that I would receive an e-mail within 4 hours from a repair company on the schedule. After waiting for 5 hours, I received an email from a company called Saint Barbara that was located in California stating that they have scheduled a technician to come on 6-17-2022 to inspect the AC. That is 7 days away and the company is located in California.

Quick response from the warranty company. Great job by the contracted plumber. Came in and got the job done quickly. Even called before he came to ensure we would be home. We just moved in so having a company help quickly was a good situation for my family.

Was very disappointed in the way Choice Home Warranty scheduled this Claim. We first got an e-mail Tuesday June 7, 2022 from Choice Home Warranty telling us an appointment had been scheduled for Thursday June 9, 2022 11 am - 3 pm. The Technician was hard to reach and never showed. Talked to the Technician late Thursday night to find out his email from Choice Home Warranty scheduled this Claim for Sat. June 11, 2022 11 am - 3 pm. The Technician from Handyman Services - Austin Puckett showed up on Sat. June 11, 2022 when he said he would. Our service by Austin was GREAT (No Complaints). Would highly recommend him. We did on Sat. June 11, 2022 early morning get an email from Choice Home Warranty telling us the appointment was scheduled for Sat. June 11, 2022 11 am - 3 pm. Go Figure! I feel Choice Home Warranty needs to do a better job of scheduling these claims, causes a bad experience for the customer.

Elizabeth call me this morning to follow up with me when I placed an online inquiry. She was pleasant, knowledgeable, professional and willing to give me the best price possible. As I’m a new client and have yet to use the service I’m impressed already.

They are pretty professional and I'm pretty happy to have them as my Home Choice Warranty service, I plan on renewing again once my current policy is up for renewal. It gives me a peace of mind that anytime I have any type of home type of issues I have someone that I can relate to.

Tech was very prompt and showed up 10 minutes early. Did a detailed inspection and found two problems. It was determined to be not feasible for repair and I accepted the offer from Choice. The price was fair and we have ordered a new GE. Thank you for providing your advertised fix or replace policy. Thank You.

After 3 "No Shows" for scheduled appts, reassigned contractor did come to my house. Determined the system was low on charge. No airflow measurements were made, Just looked at the clean air filter. "Topped off" the R-22 refrigerant charge with R422B. No refrigerant leak check performed. Measured air temperature with thermal scan thermometer, not an accurate air temperature measurement. Contractor was courteous.

I bought a policy and a few days later I have a claim. I’m not covered for 30 days and was not informed of that. Agent tried to upsell me and when I declined, he hung up on me. I am a long time previous customer, but that doesn’t seem to matter.

Very quick response from the Choice Home Warranty team. The technician who was sent out was professional and eager to explain in detail his findings. I would highly recommend both Choice Home Warranty to others having used their services three times in the past two years.

Making a claim is super easy to do. I have several policies with Choice because I own rental properties. Whenever I need something repaired Choice makes the process easy for me or my property management companies to file a claim and get service in a timely fashion. I am so happy that I switched to Choice a few years ago. I have referred everyone that I know to Choice!

Called in at approx. 8:30 CT on a Thursday. I heard from an A/C repair man that afternoon. Set up an appt for 8:30 the next morning. He arrived promptly. Took care of my problem in a timely manner. He even asked me to text him the next week when the temps rose, he wanted to make sure I was satisfied.

Requested service for my pool filter. Received response very fast letting me know that a tech will be contacting me shortly. Expecting to hear from someone tomorrow with a scheduled time for service. Will follow up with review upon completion on the job.

I was disappointed with what was offered as a cost replacement for my dishwasher and I found CHW staff to be unresponsive to my emails and phone calls. I appreciated the option to receive a check instead of a gift card.

The email said our technician would arrive between 3 and 8, he called and said he would arrive at 4. He came in and went right to work, figuring out our issue with our refrigerator and within an hour had it running and said he would order the parts and return to finish the repair. Very professional, Thanks.

Choice Home Warranty is very prompt with getting a service person back to you. So, I've been happy with them. Everyone has been great. One of the technicians said that it's more difficult for a technician to get a job authorized by Choice Warranty than by this other company that he works with as well. But it doesn't affect me, it's the technician.

I had no issue with the response time from Choice Warranty. What I could not believe was how far out my appointment was. Couldn’t you have found another Company to fix it. No one gave me an explanation other than it was the best they could do.

The technician who came to my house was great! Choice warranty however, did not call to follow up on the appointment. In the 8 weeks it took for my claim to be processed I only received one email with an update. I replaced my appliance 2 weeks after the claim was placed. Finally after 8 weeks Choice decided to replace my appliance. But was only offering Lowe's gift card to replace the appliance. This was not acceptable as I had already purchased a new one. Also, when I signed up for the warranty. The sales person told me that if an appliance needed to be replaced it would be the cash value of the item, not E gift cards. There were a lot of broken promises in this transaction. I was told more than two weeks ago that a check would be mailed and I have yet to receive it.

Our air conditioner started acting up Thursday, Friday a technician was out and did a bandaid fix and ordered a part, he came Sunday to put the part in. It's 113 here right now and the response time was excellent. The technician seemed knowledgeable, very courteous and even worked on Sunday to fix our AC!!

Four days without air in 114 degree heat. Waiting promise Tuesday morn. Unacceptable. The company should work on weekends in this weather. Should we have a different AC problem please do not use this company for us. We hope we do not have another problem.

I was able to get my hot water heater diagnosed and replaced within 48 hrs!!! Thank you ChW for your quick response and great company that did the work! Action plumbing is great to work with and very friendly

Choice Home Warranty is awful. They use technicians who are not licensed in their field.. They do everything they can to deny a claim. I have currently had no AC almost a month and they don't care.. They try to get techs to do work very cheap therefore they can't get any reputable ones to work for them.

Phillip was extremely helpful and patient even when I called him back several times because I had a lot of questions and concerns. And he handled every one of them on a individual basis and was very knowledgeable as well.

Tamilr was awesome. He did his best to reduce the overall cost to something I could afford. As long as everything that he told me remains true I will be buying an additional policy for my second house and referring this company to all my associates. Future reviews will be posted to ensure that this company stands behind their word.

Very prompt when reaching out to someone, I recently renewed my policy for a second year and am very satisfied even customer Service though I've had no claims until recently. The constant reminders of upcoming renewal time period and full reminder and also discussion with CS explanation to my agreement.

As new Choice members our experience so far has been unsatisfactory. Our most recent claim was denied by Choice even though it fit criteria established by a Choice representative. Our appeal outlined specific evidence which supported our claim but was unheeded by our case manager. The appeal process has proven unfair, unreasonable, and unsatisfactory. The personnel at Choice have been understandably biased toward their company but at the cost of fair consumer relations.

I love this company, had an A/C unit that went out on Tuesday, at 109 degree temps in Las Vegas. The warranty company had someone sent out the next day, and we had a new replacement unit on Friday.!!! So very grateful and now cool!!

We left American Home Shield to come to Choice. Customer service was outstanding to switch over. Looking forward to doing business with Choice Home Warranty for our home coverage. Recommended by my parents. They've had great experiences when having to use their policy.

Choice Home Warranty is cheap and was a waste of my money. The microwave over range broke in my house and they refused provide me enough money to replace it so they wrote me a musicale check and I’ll be shopping on Facebook market place if I want to find a replacement unit and not come out of pocket. All they had to do was give me $50 more dollars to replace the unit but they said they do not pay out full price for replacements which is ridiculous. The entire point of having a home warranty is to protect the owner from paying for expensive items when they fail. They won’t even install the new unit when I get it. They are pretty much useless. I could have saved the $65 service call fee and replaced my unit myself. I had a different company prior to this one and I regret letting commercial ads, star ratings, and a cheaper price convenience me to switch. I guess you get what you pay for.

I can’t rate my experience until you fix the problem. If it’s fixed today, wonderful. If it takes a day or two, not good. I also don’t like not being able to talk to a real person when I call in with a claim.

Unbelievable quick response. Tech was very business like and extremely courteous. I have absolutely nothing negative to say. I would not hesitate to recommend this company and have already told five people how wonderful my experience was. I was kept informed every step of the way for my service. EXCELLENT EXPERIENCE!!! Please don’t change.

I called because the air stopped working. The first call hung up on me. I called back and interacted with the auto response and was referred to the web due to the long wait. It said I would be contacted, but I received no call. The technician asked up at the door without notice. He said I was sent 2 text messages, but upon confirming 2 numbers were transposed. I found 3 emails in the junk folder, the last one sent at 3:14am. The technician was Great! He fixed the problem in about 10 minutes! Very nice and courteous!

Outstanding service for my water heater. One Drop Plumbing LLC done very good job. My water heater is working now. Technician is coming on time first day. And next day come back for replace gas valve. I am happy for hot water and great services.

Best experience I have had with Choice and I have had some bad ones. Susan and Dustin were excellent, letting me know when it was scheduled, following up on the day of the work. Dustin was knowledgeable, friendly, and fast. Was thrilled to have water pressure again!

I learned that my AC Unit stopped working when I arrived home around midnight. I filed an online claim and by 11am the next morning tech arrived and within 30 minutes my AC Unit was back up and running. This is my 2nd time in as many years filing a claim with Choice Home Warranty and both times they were as advertised. With $75 deductible, problem solved. Very pleased with Choice Home Warranty at this time.

Martin Appliance Repair Service had three (3) no shows in coming to our house to repair our washing machine and looking at moisture coming from our dishwasher. June 6th at 11:00am-1:00pm. June 6th 5:00pm-8:00pm. June 11th 11:00am-3:00pm. On three separate blocks of time that were scheduled, Larry of Martin Appliance Repair did not show up at our house or call to notify us of that he would not or could not make it.

Website is very easy to navigate and I was able to setup my claim very easily. I was able to fill out the form with no issues. I received an email quickly confirming my claim had been received and is being processed. Great website!

Did not appreciate the service rendered. I paid the co-pay to have my air condition service and I still had to call someone else to come out and service my air condition and pay them for it because the people they sent did not fix my air condition, they were not professional and they didn’t wear a mask! I was very disappointed!

Very helpful and very polite. Hope I can recommend it to a friend. Looks like you guys have great discount and coverage on the warranty. Thank you for the info. I will tell a friend about the coverage and help you gave me.

The technician was very courteous and explained in detail what the problem was with the Ac unit. However I had to wait 4 days to get the service. In the summer heat it is very uncomfortable specially for a 75 year old senior. I hope the wait time gets shorter in the future. Thanks.

The technician Choice sent was very good and Choice made the decision to replace my washer. Unfortunately after delivery charges, tax, installation and the deductible Choice charges plus my monthly contract payment, this hardly seems like a warranty at all. My high end washer brand new cost over 900 dollars and they didn’t even offer enough enough to replace with a low end washer. We had a previous repair made by Choice which worked out fine but replacement does not seem to be fair at all. The policy is very misleading in that area.

We did research for a new home warranty company, as our previous company did not meet our needs. I worked with Theo today, and he provided all needed info and was able to answer all of my questions. I feel great about the value provided and set up for six years.

The Technician did a superb job!! I would highly recommend Choice to Everyone!!!! He called and informed me of his arrival time! he arrived on time and completed the work in an Excellent manner. This Company was recommended by a Friend and I am thanking Her every day for the recommendation!!!!

$246 will not replace the broken dishwasher, I will not renew the contract. Whole plan is a scam, they say they replace or fix items, they do NOT. Save your money. This is not for you. I am very unhappy with this, new dishwasher cost $600 not $240. Read the fine print.

Choice did a great job in response to our plumbing issue. We heard from a plumber the same day and he was at our house that same day and fixed the problem. Great service and excellent response time!!! We would highly recommend Choice Home Warranty.

Great decision to get the Choice Home Warranty. The AC in my rental property went up on one of the most hot and humid days so far. They sent ac tech the next day...He diagnosed the issue. Came back the next day and fixed it. He was professional, friendly and worked efficiently. Choice covered the repair and even approved it the evening before (after hours). The process was easy and quick.

I raised a claim the other day for my garage door opener which was not working. A technician was assigned within hours and it was serviced the very same day. Just paid the service call fee and a new equipment was fixed in no time. Saved the day by Choice Home Warranty. Really smooth process.

My account manager is an awesome, delightful, and considerate person and there should be more like him. Your company is lucky to have him and if I had a 1,000 homes I would all sign up for them on account of him. If he hasn't gotten a big enough raise I highly recommend you do so because not only did he sign us up for this policy because of him if I am able to use this company for any further purchases I will most definitely do so.

We have had ongoing difficulty with the repair of our AC unit. It has been 14 months and still no real resolution. Once our warranty is up, we will not continue with Choice because we do have a choice. If others can read this, RUN don't walk away.

The best tech we have had come in 2 years we have owned home and this unit. He was thorough and very pleasant. Completely examined system to try isolate issue. Our problem was he could not get permission to put dye test and had to wait on permission for freon. This is old unit we have had maintenance on several times over 2 yrs. First time for freon loss. Right now cautiously happy we are cool again.

Currently, the service has been commendable. I have not experienced any problems as of yet. I have only filed for one claim since I've been a customer and the claim results have been very satisfactory. I will continue my service with Choice Home Warranty provided that the service has been as good as my current experience.

I only gave CHW 2 stars because we bought a plan for my daughter’s house, and the technician was fantastic. They didn’t come out the day they were supposed to and new nothing about it from Choice. My personal house has a warranty with Choice, and out of four claims, not one has been satisfactorily taken care of. All we’ve done is pay call out fees for nothing to ever get done about our issues. When our freezer went out they refused our claim because they said it was “caused by a storm,” even though we hadn’t had a storm, they totally ignored what the technician told them. Stay well away from this horrible company.

Jim seem to know exactly what was wrong with my dryer within minutes. He was knowledgeable and very kind. Tech responded within 36 hours and was at my house on a timely manner. Waiting for parts. We will see how long that takes.

I Have been happy with the technicians that have been sent. They have always been professional, Knowledgeable and fast. Nice to know I always have have one place to go regardless of the issue. In several instances have gotten the same technician.

Tech diagnosed problem quickly and fixed the problem without issues. Response from Choice Home Warranty was very quick in dispatching help. Choice answered the initial call and with very little effort an appointment was set up. It only cost the initial fee for a service call. I was very pleased with the entire process.

Pipe leaking in basement; toilet not flushing. Matt from Fran's plumbing was prompt, professional and knew his job. He fixed the problem quickly, the leak is gone and my toilet flushes. He did not talk down to me and didn't make my questions sound uneducated. Matt could be my plumber for life!

This was the smoothest claim I've dealt with and the most efficient. One email, tech called when he was 10 min away, he arrived and had the washer running in less than 45 min. It did require two parts that have to be ordered but at least he got me running enough until the parts arrive.

Excellent service and guidance with a very customer related person. Quick response and good understanding. You are exceptional fast to answer the phone. Hopefully the service person will be as fast to come to our place. As you always send very professional people, I feel very confident.

I never heard of this place. My brother was look at get car from there and so I apply. I also needed a car. I had some money save. I apply and was approve. I waited couple weeks just cause I was was nervous and wasn’t wanting to get hope up and be disappointed. Finally I made appointment and when I went in I said I have this amount what can I get. And glad the guy who helped me told me I look at car that I could get and I ended up getting a car and the process of it was so easy and glad was really helpful on questions I had. I was easier car buy experience I’ve ever had. The next day my bro went in and got a car.

Yes I got what I wanted. A quote it was fair price. Will get a few more quotes and compare and then call back. Right now I don't think that my furnace or air conditioner are working the way they should.

Good work done to complete the repair on the house plumbing. The problem was resolved and no problems with the water overflow in the bathtub and bathroom toilet, the kitchen sink. Not with the appliances like the washing machine and dishwasher. Thanks for your services.

Customer representative was friendly and courteous however my date to take care of my situation is for me to wait 9 days for repair. I think 9 days is a bit long for a tech to come do any repairs. Why does it take 9 days for a repair?

The tech was very polite and knowledgeable. Completely on time and resolved the issue very quickly. I appreciate the good service. Choice Home Warranty has been very good to work with. Thank you to all. I would recommend them to friends, family and neighbors.

The case was open online over the weekend. The technician came on time after 2 days. He fixed things clearly. We verified and everything is good. No complain. The service is pretty good. I would recommend my insurance company and the plumber service.

I have a policy that I faithfully paid on for 3 years. Have an electrical issue that Choice said was covered and now after paying 2 service fees back to back I find that it is not covered. I Gm feel this company is a scam and a rip off and will be cancelling services with you.

Choice acted quickly on sending a qualified technician, and when it couldn’t be repaired acted quickly in approving a new AC system. We are very thankful and impressed. We have never gone through this before so we were concerned but your service was wonderful. Thank you!

It was my first time calling to make a claim and it was a pleasure dealing with the rep that we had. She was fast and efficient and answered all questions that we had. Didn't get her name but Thank you.

Choice Home Warranty is responsive and they have been timely. I had an issue and somebody contacted me and they came out and fixed the problem. When the refrigerator ice machine quit working, I only had to pay a deductible. If I had to pay for the repair separate out of pocket, it would have cost three times more than the deductible. You get cost savings with Choice, especially on electronics. The techs explained the details of what they were doing and what was being fixed. They were good and sociable.

Plumbing for kitchen faucet and toilet handles for two bathrooms. Excellent knowledge and customer service provided by service members. I will be recommending Home Choice to family and friends. The jobs were completed in less than forty five minutes of arriving to my home.

My experience with Choice over the last nine years and it has been a very good experience! Over those years I have had several claims, ie - oven range, refrigerator, and two microwaves! They have always been very fast at acting on this claims and have satisfactorily been very fair with closing the claim!

My kitchen faucet was leaking, so I filed a claim on-line, which worked smoothly. The technician came on time and fixed the problem in just one visit. He received the approval of changing the rusted pipe and faucet in same visit.

The experience from the claim initiation through the repair process was seamless and efficient. The online filing process was quick and the repair company responded within 24 hours. He repaired my dryer in record time and was very courteous and knowledgeable. The process was as described when I enrolled with Choice. I was very pleased!

A pool inspection found the salt cell and panel are not working. I contacted CHW and discussed a claim. They said I would receive an Email with details about when the CHW technician would be out to inspect the salt cell and panel

I am happy that I spoked with GRIG SEALS REP. He was a good help and I do recommend it for anyone. they have a good rate and a reading on Consumer Report and on Yelp as well and also they have website app that you can submit work order on it ...Good gob Choice

I’ve only had one other claim in the past. My garbage disposal went out and I received an immediate call back and appointment for service. This time I received an email stating I was contacted, but no one answered. Employee #**. I responded back my phone did not ring. The employee emailed back a voicemail was left which wasn’t on my phone.

Choice promptly scheduled a co. To check out the system. Approved the replacement. But the fine print! I have to pay for some parts. But I only have to pay about 1/2 of the total amount. Still it helps so very much. Thanks.

Definitely worth the money. It was a little bit of a fight to get everything covered but in the end it still saved us a bunch. The first tech that was assigned was Awful! After we requested a new company with CHW the new assigned company tech came out and did the job in record timing.

Had to find my own technician as Choice home warranty did not find anyone in a timely manner. It is a hassle to get anyone to fill out the forms before they begin work for approval. Better response times for choice warranty finding someone to do the work needs to improve. That's why I pay for the warranty.

I have had several instances where Choice have sent unqualified technicians to do major service repairs! As a result major repairs have been denied solely based on technician words, although submitted pictures tell a different story! Many of the technicians have very bad ratings in the city and when they see the job is too much to handle tell choice exactly what they want to hear to give them a reason to deny the claim!! They have been dishonorable in good customer service at a time when the repair was crucial to the homeowner! Going through their resolution department is a joke, as their minds are already made up to continue with the denial. Think twice before they are chosen. This company do not use all quality repair companies, especially when it's major like heating and air and plumbing!! We put our trust in a company who clearly do not care about their customers!!

It took almost a week to get them out to look at our refrigerator to see what the problem is. And now it’s going to take over a week to get the part and for them to put the part in. This is not acceptable! It’s our refrigerator, we had to throw away food and the price of food these days that really hurts! We have to buy ice for our coolers. I believe there should be more than one service group that can work on our broken-down appliances!

The guy diagnosed the problem with my lights but did not fix the problem because he had to report to you first. That was 3 days ago and I still don't have any bathroom lights. Why couldn't he fix it when he was here? It's not his fault. He had to wait for the ok from you. Crazy!

Extremely knowledgeable and patient representative, kindness beyond usual customer service people!! Explained everything in detail and made sure I understood. Would definitely recommend Choice to friends and family who are interested in a home warranty program. We switched a year ago from 20+ years with AHS and are completely satisfied.

I have started to appeal a claim. I have been unable to get in contact with my Case Manager. I was told I could set up an online appointment. The earliest online appointment is 10 days out. That is unacceptable..., especially for issues that prompt a home warranty call. It has been a week and I still have not heard from the case Manager despite repeated attempts to contact.

I subscribed to Choice almost 2 years ago, paid premium in full and have never used my benefits. I finally use it and get directed to call manufacturer. I wasn't very happy about that. So I pay for a service that doesn't work for me again. I pray I don't have to call again.

A/C unit needed at least 3 lbs of freon for the last 3 years when spring maintenance was performed. Tech inspected main coil and condenser to discover leaks. Recommend replacing A/C - heat pump dual system. Very pleased with his professionalism and knowledge.

Looked to have A/C checked out. Filed a claim. I screwed up a date and case manager fixed the administrative issue right away. Good. Then to schedule a technician. CHW did and I waited all day Saturday with a no show, no-call, no response. Same on Monday. CHW then got a new CHW technician. They were great. They did a thorough inspection of the A/C, reported back and then CHW denied claim based on information I have no idea where they got (reason for denial was not part of technician report)!! Trying to get case appealed but CHW website and process flow flawed. Case manager has not responded. Case has been closed. Technicians trying to figure out CHW's incorrect information. Until/If CHW contacts me to resolve and explain their flawed reasoning, this can only be considered a awful experience.

Very prompt! Identified himself when I answered the door. Uniform had co name on it. Explained everything in detail. Polite and respectful of my property. Informed me of the process with the warranty company. Showed me what was wrong with the unit and put parts back together. Had another rec with me. I was impressed with the service I received. Would do business with him again fl.

He repaired my dryer, and he even had the belt it needed on his truck already. It was repaired in a short time. The repairman was very courteous. I think this covers my experience with your service pretty well. Thank you.

My Ice dispenser quit working and Choice Home warranty got someone out within a couple days. It was repaired quickly! The repairman explained what was wrong, very courteous and mindful of his work and was done in about 15 minutes! Thank You!

My sister said the service man was professional-- he arrived on time. He can in to see what the problem was and fixed the toilet within 20 minutes. Choice warranty saved me a bundle--it would have costed about $250.00 if I did not have the home warranty.

Had a technician out in less than two days. He quickly remedied the problem with my Samsung dryer and my appliance is as good as new. The technician was very polite and courteous. CHW was very efficient in locating the repair service and I could not be more pleased.

Very positive experience. They checked areas of concern. Only concern was language barrier. I did not know what is happening next or the problems. Said they have to get permission to work on air conditioning and would be back later that day or the next day.

The first technician does not have a contract with Choice and stated that I was 10 or 11 client that had been dispatched to them. Then I called Choice which I was given another technician a week later. I have asthma and an over a week without air conditioner is very serious. The 2nd technician did not show or call on the day he was supposed to. I called the technician and he showed up a day late and hours after he stated.

We have nothing but high marks for Choice Home Warranty. We have used now for over a year. We have had 4 appliances that required services. All were done within minimal wait time and with quality repairmen. Costs were as advertised. Savings are real!

The tech was prompt and professional. I was contacted by text that he was on his way and he arrived at exactly 8am as I was his first appointment. He had the part ordered and it was shipped the next day. Excellent service!

I felt like my issue was definitely not an emergency for Choice warranty. I explained several times my hot water heater leaked water throughout my basement and still was blown off numerous times. My family had to go without hot water for 8 days. I would never recommend Choice warranty to anyone. They do not care about the customer.

After determining replacement was needed, the method of pay is not good. Issuing EGIFT CARDS for just one place and THEN taking up to 30 days to get them is NOT good. You need to come up with something better than this or, at least, make payout quicker. My washing machine is out and I can't replace it until I get my EGIFT CARDS so if I need to do laundry I'm stuck having to go to the laundromat!! THIS is not acceptable!! Otherwise everything was GREAT!!

I had reservations about purchasing a home warranty but when I spoke to Francis he was extremely knowledgeable, patient, answered all my questions and explained everything to me in detail. I'm now confident that I made the right decision to purchase my home warranty with Choice Home Warranty.

No one has come out for my claim. I need to speak with someone soon. The company canceled on me. I need help. It is was in the house. The unit runs all day long. It never gets really cool upstairs and it is tepid downstairs.

Had an appointment for today 6/9/22 from 1-5 pm. I waited all afternoon and no one showed up. Is this the kind of service I'm paying for? I need my washer fixed now. It is full of water and it's starting to smell.

Choice Home Warranty is awesome with the time it takes once I put a claim in to where they accepted it. The contractors have been great so far. I’ve been pleased with everything.

I got right through to somebody who could help me, and she got the claim filed very quickly. The tech is coming tomorrow, so hopefully the ice maker will be working soon, unless a part has to be ordered and then it could be a little longer. .

Had a very positive experience with Mr. Jeff ** who was very professional and friendly making it a very easy decision for me to choose Choice Home Warranty after shopping around. I will always be happy to refer Choice Home Warranty to my friends and family.

I have always had a good experience with repairs from this warranty. They were able to repair a small leak quickly. Haven't had an issue since. That was months ago. So very happy with my decision to buy this warranty product.

The customer service team will place you on long holds and hang up. They promised to waive a service call fee and still charged me. When I tried to speak with a supervisor they hung up on me twice and never returned my call.

Was time for a new Home Warranty and just switched to CHW. Total protection plan with unbelievable rates locked in for next 6 years. Current providers rates were of course going up, so nice to get a lower price going for longer term with rate lock. Great customer service, knowledgeable and friendly.

So far have had several claims in my new property, most recently the garage door being reprogrammed it took less than 5 min and the service call was 66$. I was a bit surprised they wouldn't advise such a simple fix instead of a call.

The technician was fine but I don’t like the reason given for denying repair. No one looked any ductwork. My unit is not working. I need that repaired. I am not happy with the review of my claim. I would like to hear from someone as soon as possible.

Just enrolled. The initial sign up procedure was quick and easy. Haven't placed any service calls yet. The discount rate and monthly payment method is very convenient for me. I was very pleased with the entire transaction wand the customer service representative.

CHW sent over two plumbers from two different companies with solid reputations. Both plumbers were highly professional, efficient and were able identify the problems and fix them without any issues. I have total trust in CHW and whoever they contract out their services to, I have never had a problem or issues with the technicians who they send. CHW doesn't try to cut corners by contracting out their work to questionable service companies.

I was referred to Choice Home Warranty by my Core Ohio Realtor Larry. He highly recommended me to your company. I spoke with your customer service representative who was professional. He presented different types of plans that best fit my need.

The Submission Process was easy. However, I was not happy that I was notified by email. I don't check my email often enough. I prefer to be called. I'm just happy that I was home and checked my email before the repairman arrived.

I have bad service from CHW insurance company when I need service for my air conditioning system they are not covered. And let me pay the whole amount of money from my pocket. I will not recommend for this company for anyone. Please don’t believe what they told you. Even you call them they don’t answer the phone. Please think again. Don’t sign up.

I'm sincerely grateful that every experience has been timely, efficient, and has exceeded my expectations. I have a large household of six children. I SEVERELY need working appliances and bathrooms. When I've called to make a claim every technician, customer service rep, and company has provide me with top notch service. Thank you Choice Home Warranty.

Representative was very polite and professional. Explained Choice warranty in detail. Answered all my questions thoroughly, and when I had a question he returned my email with a phone call within minutes. Excellent representative of the company. I would recommend a friend.

Your rep was clear about your plan. He made the signing up very easy to understand. He explained what Choice home warranty offered and outlined various different options and costs involved. My questions or concerns were addressed and answered.

Warranty. The gentleman that helped me was very courteous. Answered all my questions. They got me a bit the best deal. After hung up call my girlFriend and told her call Home warranty company. I will also call my daughter and tell her call your company and see if can help her.

They won’t replace my sump pump with something of equal value to what I already had. They’re being very cheap and I have to pay more because of it. I won’t be renewing my home warranty with Choice Home Warranty.

We called in the claim on Memorial Day May 30 and we were told next day that we had a service appointment on Friday June 3 (4 days later) for between 2 and 8 pm. We had no air conditioning that entire week. No one showed up on Friday. So we called the technician the following Monday morning and learned that the "dispatch" had not been sent to them by Choice Home Warranty. We had to call the warranty company again and ask them to send the "dispatch". They apparently did, and a technician was at our house by 2:00 pm that day. He located and fixed the problem and we have A/C. Home Warranty should verify that a dispatch has been received by their technician of choice. We had no A/C for 8 days.

Rob was excellent in describing the coverage and plans. Price was good as well as cost for service calls. Also the timeframe for service response is very good. We will recommend to other family members. Choice has excellent rating so we expect excellent service with professional service personnel.

Had to get locks changed new home. Great service. Informed when service was to occur with the time and date. Arrived on time and was great to work with. Changed keys and rekeyed locks in timely manner. Answered questions had and all work was complete in timely manner.

Entered request online and within 24 hours an appointment was scheduled for the next day. Unfortunately it was then rescheduled for a day later. Since the weather was a bit cooler, this did not cause me a problem. I am awaiting the technician's arrival tomorrow.

We input a work order online but made a mistake. Confirmation emails provided us with a phone number, which we called and were able to correct the mistake with help from a friendly representative. The process was relatively quick and easy.

We received excellent service. The technician called on the way to our home to verify our availability and give us an estimated time of arrival. He had everything needed to make the repair with him and he had the problem resolved very quickly.

So far I'm very disappointed. I had American Home Shield for 20 yrs and recently switched to Choice Home Warranty. I filed a claim last Sunday and it's now Thursday and I still haven't been helped. A man called me on Monday and I have returned his phone call multiple times and still nothing. AHS used to take 4-6 weeks to fix something. That's why I cancelled with them. Looks like Choice Home Warranty isn't going to be any better.

I have had to have two plumbing issues addressed and on both occasions, the service was quick and fixed first time. The repairmen have arrived when they said they would, they were pleasant and cleaned up after themselves. I have no complaints.

They've treated me great. Whenever I called, they've come out there quickly and they've resolved every issue.

We recently had a plumbing issue and Choice Home Warranty took immediate action and sent us an experienced plumber the following day. The plumber did the needful and the problem was resolved in one visit. We will definitely recommend Choice Home Warranty to our friends and family.

Appointments was made very quickly and technician was on time and very informative and polite! The 65 dollar service fee was reasonable and easily done by cash or credit cards! Had we not had Choice Home Warranty the cost would have been overwhelming! We would definitely recommend to other homeowners we know!

Our 1st appointment was SUPPOSED to be today. No one came or called. Late afternoon we get a text stating our appointment is changed to the 13th! It's ok that the appointment is delayed for the stove, but NOT FOR THE FRIDGE! Stuff is going bad very fast. Not a great way to treat a customer on their very first service call.

I immediately called when my floor was covered in water. I was hung up on twice before submitting online request. The downside it took a full 7 days to have someone come look at it. The repairman was courteous, knowledgeable and was able to replace the entire ice maker.

Quick appointment and service was received and the tech who arrived was very knowledgeable about our 35+ year old unit, what had malfunctioned, and what needed to be done. He answered all our questions very clearly. I would recommend using CHW to friends who are thinking about a home warranty plan. Thank you for contracting with Quantum Mechanical for this service.

I have looking for a reasonable rate because my husband is a retired veteran. The price and military discount caught my eyes along with the customer service. Online service was made easy today. Customer service was pleasant, very informative and helpful.

In the last year we have attempted to use our warranty to repair five appliances/systems. The first one was dealt with our A/C. They found a repairman and the problem was solved. So far, so good. Next we had an issue with the dryer. Same deal, it was repaired (after about 3 weeks), nobody to blame here. Then we had a problem with our fridge. Here's where things go sideways. Choice sent out a repairman, after two weeks with no refrigerator. The repair guy took about 2 minutes and advised me that he couldn't fix it then left after I paid $65.00. Choice told me that I was authorized to find my own repairperson which I did in about an hour and had him over the next day. Choice then, was going to reimburse me for the 65.00 and for the repair, which I had to pay for upfront.

I had a lightning strike at my house resulting in several electronics no longer working. I called Choice Warranty and told them about the lightning strike, and they sent an electrician out to look at my issues, which cost me a co-pay of $65. Then, Choice denied my claim because electrical surges are not covered under the policy. If they knew they were not going to honor a claim for a lightning strike, what was the purpose in sending a vendor out? They wasted my money and time intentionally.

The resolution from service call said system needs to be replaced back in March. They denied that solution and asked a second opinion. Since then I've spent over 1k out of pocket trying to repair the system because everything was denied to only have it finally approved 4 technicians and 1k later. I'm beyond disappointed and I have spent over 10 years of countless hours fighting claims. Never again will I be in this predicament. It is now 93 degrees and June in Houston, TX in a house who could have had the AC replaced in March before temperatures rose if they weren't so cheap and quick to avoid honoring the contract and replacing systems when they need to be.

Big delay in response. No call. No email. Then predictably nobody showed. Two days later someone did come but predictably Choice did not pay for leaking pipe. When pipes age they rust but you don’t pay. Does that make sense for home warranty? Choice should be called No Choice But To Pay. Of course I have not heard from the appeal process either.

Simon was especially helpful on the phone and provided a special discount that didn't show on the website. I had the policy in less than 5 minutes! Good value for price. I am a Real Estate Agent and plan to continue using your company in the future. Thanks.

I started a policy with Choice Home Warranty last summer. Seemed like a great company with fair rates. I have never called in a claim. The rep who signed me up told me that by choosing the month-to-month plan I would need to call and renew annually. I had tried to call several times but wait times were lengthy so I submitted an online contact request. I was called immediately but the rep only wanted to discuss additional options. When I told him I really just needed to stick with my current options he hung up. When I emailed customer service about the interaction and to inquire if this man actually renewed my policy, they simply stated they were sorry for the experience. I prompted again about policy renewal. They told me "no renewal has been applied". That was it. No explanation at all. They clearly do not care about customers and do not need any more, so if you need a home warranty company, I would highly recommend going elsewhere.

We purchased a 5 year old home 6 months ago & discovered the air conditioning unit was not blowing cold air. The pipes had frozen. The technician that Choice Warranty sent to inspect the unit discovered it was leaking freon. Instead of repairing the leak, Choice Warranty only approved to have freon added to the system. We assume since the leak was not repaired, it will continue to leak and cause another system freeze.

Service was good, but they have to order parts. I waited a week and now I have to wait another week. That I am not too happy with. I hope if any other problems I have I will get faster service. Thank you.

I called you all today to get plan. I was just completing my info online with I got call from a rep. I did not care for his pushy insistent way so I told him I would call in myself at a later time. He said, "Why, do you not have money on the credit cart?" Did not care for his tactlessness. I called back in, bought a plan with a rep who was more decent.

My microwave was only 2 years old. Very disappointed that you would not approve the repair. The money compensation was not enough for me to pay to have the microwave repaired or to buy a new microwave. I do not feel the home warranty is worth having.

The young man who called me was great. Super knowledgeable of the product, and took the time to explain if I had questions. So ya…Abe is your guy. He’s excellent. Now I’m fortunate enough to have him as my personal account manager.

Technician was great. Did a good job, we couldn't be happier. The only problem we had was the fact that he called on his cell phone which only said his name with an out of area telephone number. We do not answer calls from people we don't know. Their phones should reflect the company name.

Excellent, professional, plus timely response and service when at 95 degrees heat the AC stops working! AC was repaired and I was able to be home having 74 degrees inside vs the 93-93 degrees I had to endure previously. Had a great sleep last night!

Our tech was great. Addressed the problems, and quickly dealt with them. Highly recommend. We had a previous company out to fix our refrigerator, and they couldn’t fix it. This time it was fixed right and works great. Can’t ask for more.

Monday 6, I placed two claims online. After day two I called CHW and spoke with John. Who informed me that my claim for whatever reason did not go through? Long story short. John put the claims in for me and had it posted as an email to me within 5 minutes or less. I would like to say thanks to your firm for having a contact person whom it was a delight to do business with, thank you.

A bit annoyed that my kitchen ceiling leak was because the tub insert replaced several months ago needed to be caulked. Choice does not cover caulking, but I wasn't advised in the earlier repair for the need to caulk - since the old items were not caulked. This sheetrock repair will have to be handled with another $85 service call after I do the caulking. CS is good, though. The tech that came was fine.

My claim was denied because "broken fixture" is not covered. You should probably get more detail around the circumstance because my fixture is literally hanging from the wall by the electrical wires, which is clearly a safety issue and should be covered. Also, broken fixture is part of your dropdown choices when submitting a claim. If you don't cover it, why is it an option?

Great technician. Knowledgeable. I do not know what happened with the report submission but I'm not happy with the service thus far by Choice. I am hoping for resolution sooner than later as we have been without a refrigerator for 4 plus weeks now.

The plumber was on time as he said he would. Was very courteous and knew what he was doing, quick and efficient. The Air Condition tech was likewise and fixed the system even better than it was the first time.

The garage guys were very polite and professional. They fixed our garage in no time. The spring was broken and some other issues too. The customer service agent was very knowledgeable. I will recommend Choice Home Warranty to my friends and family. Highly recommended.

Choice Warranty tries, but the service people that come out are not always the best. I have been having problems with this appliance for almost three years. Servicemen have been coming out but this is the first one to actually move it to check for the problem.

Excellent service. Called the day before to confirm appt. He called before arriving to give me a time of when he would be there. He took care of the problem quickly and efficiently! Everything was cleaned up afterwards, as if he was never there. I would highly recommend using him for service again!

The service was very professional and was finished on time as promised. I would recommend the Warranty program and/or the contractor to anyone that owns their own property. The service people explains the problem and it would to fix it as well as prevent a recurrence in the future,

Technician knew exactly how to fix it. He came on time, was very knowledgeable and courteous. Took him a very short time to repair the problem. Cleaned the area he was working on and left. I would highly recommend this company for all future repairs.

Marcos did a great job. Showed up on time, answered all my questions to my satisfaction. Very professional and certainly knew his job very well. Came prepared. Would definitely use Choice Home Warranty again. They were really fast in sending out an assigned qualified electrician.

My fee went from $65 to $85 in one year, why? I have sent you a good customer (Mary **) and this is my reward?? Thanks. Is there any kind of veteran's discount? I’m on a fixed income and I don’t want to change Warranty companies but the service fee is too high, can you help in some way??

The service provider, No. 1 Plumbing, was knowledgeable, cordial and professional. Other than a delay for parts, ordered through the brand manufacturer, the expedience of the completed repair was reasonable. More importantly, the providers maintained good communication with me throughout the process to keep me advised of the status of repairs and scheduled visits. No. 1 Plumbing was a good service company. Thank you-- MKH

The technician was very respectful and made the repairs to my stove very quickly. I would definitely recommend Sears and Choice Warranty to my friends and family. Thank you very much for your prompt service. My grandson thanks you as well. He couldn't wait for me to make him brownies after the oven was repaired.

Technician was on time, friendly, knowledgeable, and expert! We had a problem with ice build up under the freezer drawer where the drawer wouldn’t close properly. He evaluated the problem and knew exactly what to do. He repaired our problem in no time and we are very happy with his work!

Salesperson was very helpful. With the rising cost of repairs I decided to add a warranty on my own home. I have not needed to use the service yet but unexpected expenses are not welcome at this time. Fingers crossed I won't need to use the warranty.

The technician was polite, knowledgeable and efficient. He targeted the problem quickly and accurately. After contacting the warranty company with his assessment and obtaining approval, the technician ordered the needed part and set up a follow-up appointment to complete the service.

AXT Air and Appliances responded. Called quickly. Scheduled within the hour and arrived timely. Problem was not directly obvious. Took the time to diagnose, repair and left unit working efficiently. Courteous and professional, he definitely knew what he was doing. I would certainly recommend them.

Nick was very professional. Great job done. Very pleased. He was very thorough with explaining the process. Answered questions. He was neat. He was very patient. He was very knowledgeable. The job was completed in a timely manner.. Thanks again.

Technicians were great. Choice Warranty were deceptive as to what was covered under plumbing. I had a leak by my water softener and they said it wasn’t covered. Before it was even assessed the representative said it would not be covered.

Thanks for the great and fast service on my garage door springs. The service man was fast and polite, he arrived at the stated time and was very professional. I didn't like your phone call in system, maybe it's just me. Anyway thanks for the great repair.

It took a process to speak with someone but after getting a live person, it was good! I suggest getting to a live person sooner, that will make it easier. I’m glad I received my appointment within several hours from placing the claim.

Came out diagnostic entire system. Had good equipment to do job and get readings. Let me know that the repairs conducted before him were missing things that they should have done. Very know and professional. Would love for this company to work on my unit when or if I have another problem.

The electrical breaker for my master bedroom was continuously tripping, shutting off power to my bedroom. The breaker to my dishwasher tripped once as well. Triangle Services quickly diagnosed the problem and then left to get new breakers and service other customers. However, the gentleman CAME BACK at 8:30 PM to replace the breakers and fix the problem! I HIGHLY recommend Triangle Services for any electrical repairs in the Northern Virginia area. Much thanks to Home Choice for choosing such an excellent electrician as well.

I was pleasantly surprised with how fast my situation was resolved. Though there was no action taken once the technician made it to my house. But it wasn't from a lack of effort. CHW a was fast and efficient in bring something out to look at my concern and I truly appreciate that.

Fridge came up with an error code. Emailed a claim. Repairman came the following Saturday. They said parts are obsolete. They called Choice and they were closed. Now nothing is getting fixed because they are waiting on the report. This is very disappointing. This actually happen the last time I used choice. The service works but they hold on to their money as long as they can. You need to be persistent to keep their staff on task. They tend to write vague emails and will never respond until you do.

Very pleased with timely response time to get someone to this location, not sure whether freezing issue been resolved, monitoring to see if things getting resolved. House is not as comfortable before this issue, try different things, technician said they would come back for further review.

He was very friendly and knowledgeable and explained what needed to be fixed and that an appointment would be setup and that he would be back to fix the refrigerator. He will be back on June 14, 2022. We have already received the part that he had ordered for the refrigerator....

Choice Home Warranty want to get your own repairman & don’t reimburse you. Then they send a repairman & won’t pay the repairman. The repairman states what needs to be repaired & Choice Home warranty says it’s not covered. I have paid two different repairmen out of my pocket.