Choice Home Warranty Reviews

I filed the claim July 28, and a serviceman came on 7/31. They claim they sent the report to Choice on 8/1. Choice kept saying they never heard from them. On 8/24 another company came (LATE), and am still waiting for it to be fixed! I go out of state next weekend, and not sure when or if it will be completed! You got my premium money and my service fee and I got nothing!

The service technician was very professional and knowledgeable about the subject matter. He came in, looked at the issue and knew right away how to resolve it. He was also very pleasant. He also shared information on how to avoid having the same issue in the future. If I should have a plumbing problem in the future I would like to know if the same service technician could be requested.

Very pleased with the technician that came out and took care of our problem the same day even though he had to get the part and come back! I would recommend them for anyone needing a plumber. He called as promised before coming and was here within the service window. I was so thankful that he went the extra mile to get our hot water heater going. Thanks very much!

Reuban strived to explain details in full and was very helpful in getting me the best deal. He was very personable and professional, taking time with me and answering all of my questions. I appreciated his treatment as we went through item after item. Reuban, thank you for your time and patience.

Did not fulfill all the information promised! Policy's term and description of items covered. Under policy. And all added extras mentioned in conversation. I expect hard cover policy by mail or a follow up e-mail as said on phone call The service I have received in the past was good, that's what my decision was influenced by. He did say he would be my 24-7 contact agent for the policy which I paid for in full with him. You might ask him to slow down with speaking on the phone with the elderly like myself, was hard to follow due to hearing loss!

I had an issue with my garage door that I needed fixed fast. I contacted Choice and had the pleasure of working with Shari. She made it a breeze to go through filing the claim. Shortly after that I received an email stating that Choice was working to find a technician but if I wanted to find my own and be reimbursed that there was a process for that too. I found a technician and received a quote. Shari had already briefed me on what to expect so I had all the information ready for the form. I submitted it and it was authorized pretty quickly. The garage door company had a man out shortly and we once again have a working garage door. I should be receiving a check from Choice in about 30 days. Thanks to Shari's help, working on this claim was actually a pleasant experience. Shari is a super star.

The technican was on time. He called before arriving to my home to see if I was on the same schedule. He remove the item from the wall, dismantle the micro started working on it. He showed me the parts that he fixed and replaced. He knew what he was doing, repair the micro.

Had one person come by and assess the dishwasher and 2 refers. Next appt to be approved for 31 August. He will ask approval for the second refer. He was very professional and explained everything that he was doing. Paid him for all three claims and he said he would advise Choice.

Work was completed and everything worked great. The problem is Sears Home Warranty did the work and we paid the technician and got a receipt by e-mail, a month later Sears bills us for that amount we already paid. We contacted Sears by e-mail but have not heard back and do not know if the situation is resolved.

The contractor who came out fixed the problem, arrived on time and, took care of the replacing the faucet, tubing and valves. My only complaint is the time of original call to start a claim and the three day in between when vendor arrived was disappointing. It shouldn't take that long.

Choice is the best. They beat all the competition out there. I tried the competition out there. Stay away from Select Home Warranty. They are without any doubt the most unreliable one to use. I used Choice before in my opinion are the best ones to deal with for service and use reliable technicians.

There has to be an easier way to use the preferred contractor for multiple issues within the home... I.E. Plumbing versus listing each issue separately and running the risk of multiple contractors. Overall speed and experience with choice was good and ecosystems and plumbing gets the thumbs up every time... This guy is thorough and professional and customer service was noteworthy.

The tech that was sent to our home was professional, knowledgeable, and completed the assigned task. He was thorough as well. One small issue was he spoke no English so communication was done through a translator app on the phone. Again, not a huge issue but the language gap was not a great experience. I still currently have this case open because they took my upgraded touchscreen, Wi-Fi enabled, and programmable thermostat and gave me a cheap $50 replacement. That’s not how this is supposed to go. I’ve reached out to Choice Home Warranty support and they say I need to take it up with the AC Repair service. Again, not a great experience. I understand if that’s all the tech had available, but this needs to be rectified. We’ll see how it all goes by this coming week. I am Not currently satisfied with this process as of yet.

They were knowledgeable and thorough with the work they did to ensure my washer and washing machine were in working condition. They had good customer service skills and shared what they did to get them in working order. I appreciate that they were able to make the appointment in a very timely manner as well.

The gentleman came and diagnosed the issue. He was here for at least 2 hours using a variety of tools. Seemingly, this is currently inconclusive. I'm waiting to see what the next step will be. I am checking my email to see what is next to be done. Please advise.

The technicians deny my claims, stating that I was negligent. That does not make any sense, like I was up in my attic, deliberately destroying the air conditioner. The worst part is they charge you $65 to tell you now they’re not gonna fix it. And I have to go out and hire another contractor to actually fix the problem since Home Warranty company won’t fix it. I will not be renewing My contract. I am extremely disappointed in my service. Stay away from this company, far away. They are so not worth it.

When the home warranty was sold to us, it was never explained it wouldn’t cover the cost of replacing a AC unit or the replacement of a water heater. For our AC unit it cost us an additional $2200 and the water heater $280. This is in addition to the $65 service call for each instance.

Our toilet was making funny noise so we put in a claim. There was an appointment scheduled almost immediately. We had an awesome experience from the start at entering the claim to finish yesterday when our toilet was fixed in one visit! Our technician was friendly, knowledgeable, and worked quickly! Highly recommend to anyone.

Angel, your generator control problem tech, came out and realized that there was not an electrical problem in the socket or box that the refrigerator runs off but rather a computer problem in the refrigerator computer panel. He was going to see if there was another tech in Choice that might handle that but he suggested that I call the Samsung Company and see if they could fix it as it is new (only five months after the warranty expires and only been used since the house being sold this past March}. He was knowledgeable, polite, and very helpful. Thank you!

There was a bit of a mix up with time. We were expecting the plumber between 3-8. If I didn’t call the case would have been closed. The tech, Danny, was calling us earlier and we weren’t home. When I spoke to Danny he was here within 15 min. The toilet was fixed properly.

The technician was respectful to our home entering with booties. He was very cordial upon meeting. After explaining the problem having with our a/c he knew exactly what needed to be done & solved it quickly. It took around 30mins to fix & provided care tip. He provided great customer care and service.

With every visit he is very professional. Arrived at the time initially estimated. Dressed in uniform with company name and car clearly visible. Identified and corrected both concerns quickly. He also went above and beyond to answer further questions. I will definitely use his services in the future no matter under warranty or not. This company can be trusted!

My water heater flooded my basement due to rust and corrosion because of age. CHW could not find a technician to come out to me. CHW gave me the option to submit a technician of my choice per authorization. The authorization took 10 minutes. The technician had to replace the old water heater. I must say, the flood destroyed a lot of valuable items in my basement including the paint on the floor. I had to pay the technician upfront and I am waiting for my reimbursement that can take 30 days. I will due a follow-up once I receive my refund.

I submitted a claim online to repair my GE range and Choice responded in a timely manner. They sent a technician to check on the oven and right after his visit, I received a notification that the parts were ordered and a tentative appointment was set up for the repair.

I have done this 3 times already. The serviceman was the best. He was very courteous. He fixed the problem, he did not say he had to order a part. That was the best part of the service I received. The service was great. Older people, which I am almost demand good customer service. I got great service. I had another service prior to switching to Choice.

I've had his service for over three years. Each time I've used it, it had fast response time, great follow up and great selection of contractors to choose from. Have used for A/C, plumbing, and electrical. Lots of items covered under warranty which is a plus. Has saved me, as a homeowner, a lot of money in repairs. I would highly recommend and have referred to my family and friends. Another plus, is you get a free month of service with every referral made.

Mr Ruben was very profesional and helpful, I am very happy with the Deal, I hope it is going to be as I expect it. I Found the company in the internet. I will recommend this company as home Warranty! Mr Ruben explained the contract benefit’s! I agreed. Thank you very much for all the time I got!

The treatment of my claim is very smooth, I had the same technician twice who was very competent and explained everything very well. My fridge is not repairable, home warranty sent me a message that he would compensate me according to its value so that I could buy another one, very good. But the problem is that it's an e-card from Lowe's and I've been waiting for this gift card for 3 days, in the meantime I don't have a fridge and with the heat of Arizona it's a little complicated, too bad for the problem, because otherwise everything else was very well managed.

So far so good. Wasn't real pleased with some of the cost falling back on me but it's cheaper than the whole cost but we will wait and see because it is not installed yet... As for customer service I called and got my claim started the associate that had helped me was very helpful in this process

I chose Choice Home Warranty a while ago. Thought it would be beneficial to have coverage if something happened. Choice Home Warranty seemed a step above the other companies that provided information. Just started my first claim. So far so good. Will provide an update after the claim is settled. Not much more that I can add to this description.

After numerous conversations with Adam, I just signed off on a warranty on my own residence. Without going into details, if it wasn't for his professionalism and follow-up, I wouldn't have switched to Choice. I will be monitoring how any service calls go, but if my expectations are met, I will be sending Adam more business. Thank you.

Choice had Sears Home Service out within 48 hours. I of course have know Sears all my life so I was comfortable they were using a reputable company. The young man was very professional and explained everything to me. Shortly after he left the company send me a notice that we would be replacing my unit. I am satisfied with the way the situation was handled.

I have plumbing, electrical, and appliances in need of repair. I have a leak from the toilet tank and an outlet that needs replacing. My ceiling fan makes a groaning noise. I am very pleased with the immediate response of Choice Home Warranty. The repairman for the fan has come and repaired the fan. The repairman for the toilet leak will be out Monday.

Yoni was very knowledgeable and thorough as per sign up process for Choice Home Warranty. He made the process very easy to make the switch from Another home warranty company that I felt no longer deserved my business. I truly trust their customer service will be as pleasant as the sign up process.

Place a work order online. Stating that my kitchen lights and bathroom exhaust fan were inoperable. Technician arrived and proceeded to work on exhaust fan and then the kitchen lights. Advising me that he needed to get approval after diagnosis the problems. Then I was told he wanted to leave to do other jobs while waiting for approval. Hours later he returned only to tell me that he can only work on kitchen lights. Replacing old parts back into bathroom fixture and telling me he needs another work order to proceed. So unable to call customer service, I placed a work order online. He would not accept that I told me to call it in. Now I still have no bathroom exhaust fan and no one has called to figure out when I will get service again. Very frustrating and now I am in the process of finding a new warranty company. This is unacceptable service and needs to be addressed.

I have a problem with the service technician you sent to my house. All he did was walk in with the meter in his hand, look at my oven and say, "Okay you need a new oven." I had to pay him cash or they will be an extra charge.

I called on 8/23 to have my kitchen drain serviced. They sent E-Drains, Inc. to my house that evening. The first day of my clogged drain was 8/23, the same day I called. They snaked my drain and the tech said it needs to be jetted and he told me this should be covered. The lady in their office said 9 out of 10 times the home warranty company will approve this. The morning of 8/25 I received an email from Choice HW saying my claim was denied. See section A-2 which I read. All systems become inoperative due to normal wear and tear? I never put food or anything down my drain and I live alone. I bought your total pan package and you guys should fix this issue. My rep from Choice Patrick ** said he working with his Manager to get this covered and he has yet to call me back. I can write my experience on YELP or you guys can step up and help me become a Happy Customer.

I was sent over to case managers, Nevada ** & Linda **. I was to receive $200.00 reimbursement and was not exactly thrilled. I called and spoke with Case Manager and she explained that I was only covered for tabletop microwave, but when I purchased unit new, right under 3 yrs ago, I thought it was for custom space which is above my stove and matched exactly. I could not purchase a new one with $200.00 as it cost me $600.00+. Upon checking with their boss, I was told they could give me $403.00 towards new unit so I could purchase same one if I liked. I did not really read the warranty papers and was not aware that is how it would be handled. Thought if you couldn't get parts, then I would get new unit. Basically I am satisfied with overall turn out. My fault, next time read and ask more questions.

Water heater was malfunctioning making the water extremely hot and draining into the floor. Scott diagnosed the problem and immediately put my mind to rest. He promptly adjusted and install the part(s) that were need to elevate the problem. From start to finish the job was accomplished in a timely manner. Excellent person.

It took about a week for Choice to respond to my claim and finally sent a technician to come to my home. I reached out after as the matter was still not fixed and resolved and it has been 2 weeks already with no response from Choice on the follow up. When I called the technician to come back to my home, they told me they no longer work with Choice as it is a 'scam' business and they do not pay their contractors properly.

Had a leaking master toilet that ruined ceiling on first floor. Took Choice Home Warranty 1.5 days to respond to email repair claim. That's too long for an active leak. A quicker response for active water leaks helps prevent additional water damage. Now have to spend more time & money to do potential mildew/mold, painting, ceiling drywall repairs, etc. ***EVAN was tech who was assigned to do job - he was very professional and pleasant to work with. He gets 5 Stars! Thank you Evan! ***

The technician who serviced my refrigerator was great. He found multiple issues with my refrigerator to include a bad compressor, bad evaporator fan, and torn freezer gasket. Choice has denied my claim and only reference the torn gasket. Choice did not mention anything about the compressor nor the fan in the email to me. I understand not covering cosmetic issues, but the fan and compressor are issues I have no control over. I am currently appealing their decision, but if my claim is denied, Choice deserved zero stars.

Well the agent talked to me into buying for 3 1/2 year’s warranty. I asked him to send me a copy of the policy in the mail, it has been over a week I have not received anything yet. Tried calling their customer service, was put on hold so hung up for an agent to call me back. Already waited 3 hours, no call yet.

Merica Mechanical called me immediately after accepting the job, she was polite and helpful. They scheduled around my hectic life which is rare. Technician was polite, knowledgeable, quick, clean and fixed the problem with no issues. I'm impressed!! He went over and beyond to let me know how to avoid it from occurring again and how to prolong the life of my air conditioner. He stayed to ensure it was working and I was happy before mentioning cost.

Very disappointing that CHW refuses to address fan motor in AC unit. Unit was leaking water and I called CHW. Tech came out and stated that Fan Motor was bad and that he had one in truck. He just need to get approval. CHW came back and stated it was pre-existing and not covered. Felt like a total scam. Heard that they were denying most AC claims but never expected them to actually do business this way. Agent told me that if I cancel policy I wouldn't get a refund so might as well keep it through end of year.

We have a plumbing leak that was denied. According to my policy plumbing issues are covered. No explanation was given for the denial. We had to file an appeal and await a response. We are not satisfied with this response. I am not sure if the company is just making us jump through hoops to fix this issue. We have now had to live without a kitchen sink for a week. Not good.

It has been over (2) weeks for you guy do anything!!! So far, I would not recommend. Anybody to your company if this how your company if this is how you are going run it!!!! Also, you advertise for veterans is false. The guy says. No out of pocket for veterans.

They called for appointment within two hours and came next day. Very polite and professional. Did their job quickly and without any problems. Would recommend them. Ron was very nice and explained everything, Crossroad supply very nice, used the service twice now and very happy with all the services. Thank you for your services....

Jason came out very professional and covered everything he was going to check out with me. Checked all and discovered problem. He went to get the part, was back in less than an hour. After checking out things after replacing a part waiting 15 mins. to see that all worked well, told me how long the warranty was and let them know if we had any problems. Would recommend Jason and his company.

I was not very pleased with the warranty company as I was denied for two straight claims. I was told I couldn't make a claim in the first 30 days as it would be a preexisting. The second was denied for the same reason of being a preexisting problem but it was after the 30 day wait period. When I called in I was told that they didn't cover the items because these existed before I took out the warranty. I explained that when I purchased the warranty I was told that the reason to have the warranty was for unseen issues that may come up. Nothing was said about a 30 day wait period and definitely not about preexisting things.

My only complaint is that it took 4 days for service. Meanwhile the leak did more damage to my ceiling and floor and that's not right. The technician was great. Got the leak stopped. In the future same day of next day at the latest for something like a leak should be priority.

Was able to get a same day appointment and my garbage disposal was fixed.’ The plumber was very efficient. Cleaned up after. I am very satisfied with Choice Home Warranty and I will recommend this warranty to others. I Have already placed another claim for my refrigerator and am sure I will be pleased.

Appointment was scheduled faster than i expected. Technician arrived on time and found and fixed the issue promptly. He was very friendly and informative. He knew his business and professionally fixed the issue. Great customer service! I am well pleased. Online claim filing was easy and there was a fast turnaround to get appointment set with technician.

It is extremely easy to report a problem about any covered appliance. Online reporting of problems is available 24/7 and very user friendly. Like that any issue requires only a service call fee. Choice Home Warranty is very cost effective when you take into account the out of pocket expense for replacing a piece of equipment. Issue was reported on 8/24 and still awaiting verified appointment date/time and will re-evaluate my experience.

The Technician that came to repair my refrigerator was excellent, very professional. I paid my part for the insurance claim just to find out two days later that my claim was not covered. NOT VERY HAPPY! I was told to put in writing an appeal regarding their decision. Granted, I've only been a member with CHW for only two months and as a previous, 6 yr. member with AHC insurance in which I never had an issue with home warranty claims.

Technician was knowledgeable and professional. The downside to Choice is that I ordered your service in June 2023 and I still receiving emails several times a week trying to get me to sign up, I contacted customer service and they assured me the emails would stop and they haven't. This is a negative for your company and it makes me feel like the sales and service folks don't communicate.

We were told that they will be there between 11 o’clock and 3 o’clock and it was 510 when they showed up to the house. You should never leave your customers waiting that long because they have things to do. If you’re giving a specific time, you should stick with that time.

The serviceman was very professional and knowledgeable. He showed up on time and did a great job. He called or texted in advance to when he was coming. Then on the day he was coming he called or texted to let me know he was on his way. He examine the unit and found the problem quickly.

The technician sent to us, Jack ** of Smith Mechanical, was the absolute best and most knowledgeable we have ever dealt with. His expertise is unmatched in all the years we have experienced HVAC issues! He diagnosed the problem immediately, had the tools and replacement parts needed and we are back up and operating. The you CHW and Smith Mechanical.

There’s no option for zero stars. I spoke to a person who set up my service. I told them I currently have AHS and I’m looking for a better company, he told me that I can use my service in 28 days. He told me keep my other insurance provider until my service starts with them, which I did. On the 28th day I submitted a claim for my AC unit, through the automated which came back denied. I called and they told me that it’s 30 days to submit a claim, I explained what I was informed about the 28 days. Eventually I asked to cancel. I was transferred and it went to an automated voice, asked for my number for a call back. No call back. I’ve been trying for 3 days, I asked for a manager.

Technician promptly showed up and did the job well. He also explained the issue and suggested precautions if the issue happens again. We are very happy with the service and will certainly recommend to our friends. Thank you.

I believe this home warranty plan is a scam. I hate I signed up. I HATE. I signed up!!! Probably ALL home warranty plans are a rip off. I fell for tho okie doke. I will go on yelp and leave my review! They are horrible. I’m going to cancel it. I tried to be understanding but they just lie!!!

Waited 5 weeks to receive a call from a plumber to fix our leak in our sink. The plumber said he only got the call from Choice only a week ago!!!! Don't know why the company took 4 weeks to contact a technician??? On top of everything Choice declined paying for the repair!!!! We were told the repair was declined because they claimed that the part wore out NOT from wear and tear.

I am impressed with your service department after I responded to an ad. The gentleman I talked to was very informative and also helpful. I was offered a discount and accepted immediately. I was impressed how easily I had my questions answered. I would certainly recommend this company to anyone looking to save money on insuring their home against losses. I am pleased by the service provided and look forward to a long relationship with this company.

Updated on 08/28/2023: The issue was never resolved. Still isn't. We were told we would be contacted by a case manager and never were. We called and left a message and never heard back. The only replies we got were by us calling in and speaking with whoever answered on the other end representing Choice Home Warranty. They then told us we would hear back within the next two business days or the following business day. We were also told from the beginning Choice Home Warranty had contractors and technicians in our area.

This was my first time using Choice Warranty. I have had this plan for at least 2 years. I appreciated the company apologizing for the response by the service being not as quick as it usually is. The technician was great--he repaired/replaced the wall plug correctly and timely. This gave me much confidence that I had chosen the right Home Warranty Service! Thanks!

Weak customer service. Told one thing by a representative then the opposite by another. Difficult to actually talk to live person and when I finally did they sound like they are reading from a script. Not sure they were even listening.. All the while wanting me to to diagnose the issue.

I was very pleased with the timeline of my repair. From my initial online set up to the day of repairs. Everything was very professional & timely. Made my claim on Monday, got my appointment by Tuesday & Plumbers came out Wednesday & were very reliable & respectful. My job was done in 30min. ALL in ALL Very pleased with both areas, CHOICE & All Service Plumbing. A+++!!!

To be Fair, I have not used Choice home warranty's service plan but if it's anything like the gentlemen I talked to on the phone and by email I am looking forward to working with them. Joseph was professional and patient when going over all the options and ultimately help me make the best decision for my family's needs.

Contractor will not deal with home warranty companies. He would only come out, diagnose and fix the issue. I tried to submit his bill but I could not see how to attach it to your form. The GFCI in the garage had to be replaced. The bill came to $195.00. We only went this way because your co. was not finding a contractor. I also could not upload a PDF of his bill.

Since I wasn't covered for some reason I'd rather not review you now. I had to pay 65 +450 labor out of my pocket to get it fixed, because the motor was warranty but not the labor. The labor should have been covered, better to say nothing about bad service.

I just want to let you know that my questions were answered honestly and if your customer service is anything like my experience with Adam **, I will be a customer for many years. Only complaint is all of the phone calls. Not necessary. Your website says it all! When someone signs in for a quote, give them a chance to fill it out and review it before all of the phone calls.

Disposal was replaced by Polar Air and Mechanical, LLC. Technicians were very professional and finished the job quickly. They cleaned up afterwards. I would definitely recommend them for any job in their line of work.

My refrigerator was not cooling, so I contacted CHW. A contractor was assigned and came within two days. The guy spent no more than 10 min and told me the condenser unit needs to be replaced, he then went missing for 10 days. I contacted CHW and requested a different contractor. The 2nd person came over and correctly identified the motor fan issue, fixed my refrigerator on the same day. I hope CHW screen their contractors better to avoid such disparity in service quality.

I didn’t understand the process. Thought it would be faster but apparently tech identifies the problem, reports findings to CHW, they review and hopefully authorize. Then back to tech to order part and schedule appointment to repair. Hope this doesn’t take too long. Tech very nice. That’s all I have to add for this visit.

I called to place a claim about my garbage disposal. I was able to leave my phone number and received a return call. I was also given the opportunity to file my claim through an automated system. I received a call from the plumber same day and scheduled an appointment for 2 days later. He texted his timeframe and updated it as it took him a few minutes longer than he anticipated to arrive. Once he received an approval to perform my job, he was done in about 15 minutes. I would definitely recommend Oasis Plumbing. The only negative was I had to pay for an upgraded garbage disposal to match the one that needed replacing. I was very happy when I found out if I didn’t have Choice Home warranty, the job would have cost more than $400. I paid $180.

They responded quickly. And even though the company they sent couldn't do it because the cleaning of dirty coils in my air condition unit was not covered in my Choice warranty I am using them to clean the coils. New Air was very professional and timely. They explained everything to me.

At about 5pm I Made a request online for service on my ac unit. The repair appointment was set up for the next day. Choice Home Warranty emailed me the details of the arrival time and contact information of the company that would make the repairs. The technician arrived on time and made the necessary repairs. He explained the problem and the repairs he made. All in all a very good job.

Mr. ** was an excellent technician very skilled professional and had all the right equipment to the job. Explained everything to me and did the repairs to meet CHW allowable repairs. I would love to have him come out again. My air conditioning system still needs some more work and I hope y'all send him again.

The AC Cox Maintenance Co Tech Dale was great. He explained everything about the system, even about the other HVAC second system. However, Choice Home Warranty Company declined the repair, so I am canceling Choice Home Warranty Company. On another freezer claim, only offered half of replacing a new freezer of the same type and size. Terrible service co. Going back to American Home Warranty.

It seems to me that when a servicer comes, they do the bare minimum. Back in June when I call for AC service, I feel that they should’ve cleaned my AC unit as well and they did not; especially after I didn’t need work on the unit and it just ended up being a thermostat programming issue. I felt that that was just $75 going down the drain. Now the service fee & the monthly fees have increased which is ridiculous.

Technician was okay. He tried to blow out the AC drain line and didn’t work. So he said we need a plumber now because they don’t do the drains for the AC UNIT. Been 3 weeks without AC unit. He also stated that he glued the PVC pipe but it is still leaking.

Choice Home Warranty was recommended by my Mortgage Company. When I spoke with CHW originally, the program they offered was not something my budget could handle. Recently, I saw an ad that offered a special rate for veterans. When I called this time, their agent went out of his way to find a plan that would fit my budget. No pushing, no high pressure sales pitch, just a conversation that covered all the bases for my needs.

Choice Warranty make it easy to file a claim and they make it quick. It is a quick process to get paid. Also, if they are unable to find someone in a timely manner they allow you to find someone local. I would recommend Choice Warranty to anyone looking for a great home warranty program.

The Rep was very convincing, it made sense so I pulled the trigger. A much better value than Home Serve for about 10 more a month. I think it will work out well for my wife and myself. Thank you much.

Choice has always sent quality people to fix my issues. It is convenient to set appointments online and they get back with you very quickly. The payment process is easy through Zelle, check Or credit card. I would recommend Choice Warranty to friends and family. Every professional they have sent has been knowledgeable and friendly.

I have absolutely no intention on renewing and or referring Choice Home Warranty to anyone EVER. I just took a call from a nice gentleman from Choice and he took time and explained the service further. I can not in good conscience continue working with Choice and not give a different service an opportunity for coverage.

Before calling, I did some research and discovered it was highly rated among all competitors. Spoke to a gentleman who was on point in answering my questions. I trust my experience with the company will be a good one whenever a service is required in the maintenance of our home. Given the competition in that industry it is my hope that Choice Warranty will deliver on the service needed when I place my call.

COVID affected all of us. In spite of that, CHW did their best to continue to service their claims. There have been a few hiccups and may have taken longer than usual to find a technician to come out. CHW's resolution Dept. has always made sure that everything is ok.

Fast response, nice attention, great service and easy to work with. Thank you, Choice Home Warranty, for your help when a crisis strikes badly. I recommend and endorse Choice Home Warranty to all homeowners.

Shawn was very helpful and very informative on the policy. Also very pleasant and not pushy. He explained it all very well so I could understand. I did not feel pressured. He actually sold me more than I was looking for. I was looking for a 1 year and bought a 3-year plan, he was nice about looking for discounts for me. I wish all phone people were as pleasant as Shawn.

The process is very simple and quick. It was done online and in a matter of minutes I had a claim number. The repair tech will contact me and tell me when they will come. I can't see how it could be any easier. I guess we will see when the tech arrives.

One of your associates changed the price of my co-pay. From bad business and text said it was very hard for him to get his payment. The lady who took my account over was very rude and had me pay for the defective equipment I, left you’ll for a short time but are going to give another chance but if this goes bad I will never ever deal with you’ll again.

Representative was very helpful and got us the best price available with our age and military service discounts. We have replaced every major appliance in this house since we moved in 4 years ago and replaced windows that could not be secured and repaired baths with mold and mildew. Our hot water heater was $600 and we got it installed for $400. The business we got it from wanted to charge us $1300 for installation. It is frustrating to move into a home and see perfection then see the make-up come off and reveal the shoddy work that was done.

The solution was simple. Myself lack of strength of my finger to push both buttons, and my husband was not pushing both buttons at the same time but pushing 1 at a time. Which was the wrong thing to do. So tech showed us immediately what we were doing wrong, by demonstrating, push both at the same time.

Will Power Electrical Services LLC came over to service my fans. Very professional William ** came in with a nice and kind spirit. He replace one fan and fixed the light in the others. I can say that all Choice contractor that have come to my house are very good.

I spoke to Eric ** and he was the most courteous customer service person that I have ever talked to. He was very knowledgeable also and explained things very well. I ask for paperwork before I signed up but he convinced me that I could always cancel if I didn't like something and he got me a fair price that I can afford. Thank you Eric.

I was not satisfied with your lack of human interaction. It took several days to assign a technician and all I received was an email with a date and time that was not convenient. Next the claim was denied and all I received was an email. Feels like you’ve looked for ways to deny claims.

The staff were all very professional and customer oriented. It a pleasure dealing with Choice Home Warranty and their staff. The coverage provided by Choice is just what we need and at a price we can afford. We have never had a problem that was not covered by our warranty agreement and sales staff very very knowledgeable of our needs as we talked about the house.

The gentleman from USA Plumbing was very, prompt, professional and efficient. He explained the issue and was able to install a new garbage disposal (after getting approval from Choice) immediately. I appreciated having someone that could both speak and understand English. I would highly recommend him/USA Plumbing for any future repairs.

After filing this claim, I contacted Customer Service for information. I found talking to them to be most difficult. I experienced a very difficult connection on several calls: noisy call center feedback, language (pronunciation issues), and just a bit of a cavalier attitude. Finally, after many calls and through frustration, I was connected with Tracy ** in NJ who gave me great advice for avoiding some of the obstacles in the future. All in all, I was pleased with my plumbing technicians, but I am very, very dissatisfied with Customer Service for their lack of professionalism and limited communication or willingness to help.

I submitted a claim for my refrigerator which is making crazy loud noises as well as has stopped freezing on multiple occasions. Technician came out. Says it needs a part but couldn't locate it so was going to see if you guys could and the issue also is what's causing my freezer to stop freezing. You guys denied it and also stated (falsely) that the technician said no service was needed. I have the screenshots of the technician arguing with you guys that it DOES need serviced. This is NOT okay.

What I liked was when I call if there’s a problem. You will send someone out to reevaluate the problem and fix it if not fixable. It will be replaced. No others will do this and they tell you to call someone. Something I hate doing and not to sure on who to call. As I believe you are more knowledgeable on who to call and send to fix.

My AC unit is 20 years old and ran low on refrigerant. The technician sent by the warranty company only refilled the refrigerant and did not even attempt to diagnose the cause. Second opinions revealed I need to replace the unit altogether but the warranty would not do so until my AC unit stops working altogether or worse causes irreversible damage to my home. I will be paying out of pocket for this. Two weeks ago I had a leaking kitchen disposal and the group they scheduled could not come for 7 days. I paid out of pocket to replace my garbage disposal with another company. I will be canceling my policy as this seems to be a waste of money.

Placed the Order, Tech took my account w/in hours. Friendly, open, helpful, fast, accurate. Answered all my questions, options, and clarified reality for me. Solid act the whole way. Very polite, and well skilled Tech. Sears I believe was the supplier of this service tech, and Sears has gone a long way to bring their quality to the marketplace.

The electrician was very professional and courteous. He knew exactly what was wrong and proceeded to rectify our problem! We recommend him to everyone! His knowledge of electric systems makes him a pearl of wisdom! His knowledge was greatly assistive as he was able to identify our issue and resolve at once! We would recommend him to anyone!!

I guess the technician was ok. I haven’t used my washing machine so I’m not sure the leak is over. I don’t like the fact that the technician would not access the problem until he collected the $65.00 deductible. You usually get paid after you have rendered service. I would suggest telling your companies to at least look at the problem before you start asking for money.

I called to have my microwave repaired/replaced. The front door is cracked and falling apart and the heating capabilities are greatly diminished. Takes Several minutes to just heat up a cup of water for instance. The microwave is 25 years old so that’s to be expected. The technician was also unable to fully read the serial number due to it being faded and informed me because of that he could not do any repairs per Choice warranty policy. He could read model, watts, year etc. He also stated that since technically the microwave still heated although it took substantially longer then it should have he was unable to replace it as well. He apologized, he told me that with the door/glass being the shape it was in was unsafe and could be releasing harmful waves into my kitchen and he recommended I replace it, soon. Is that not the whole reason I had him in my house in the first place?

Choice Home Warranty does a great job and in a timely manner. The technicians that came out knew what they were doing and fixed the problem quickly. I have have used the service about 6 times since enrolling and have never been disappointed. They are a great company to have.

From the time I call to the time they came to check the Ac. Great and fast service fixing my AC problem. Thank you choice for honoring and approving the parts to fixed the problem. Last night we all sleep comfortable.

Florida Pro Services did an amazing job. They were in constant contact with the status of my service call beginning the first business day after I submitted a claim. They were able to quickly schedule an appointment and their technician was even early. They provided prompt thorough services and had my A/C working in no time! Very much appreciated after going a weekend with no A/C in the Florida summer.

Kollin was an outstanding technician. Polite, thoughtful and very helpful. He diagnosed our problem and fixed it in no time! Answered all our questions, made suggestions if future problems arose. We were very pleased with this company and would highly recommend them for future service calls. If all their technicians are as good as him, this company is a winner!

The guy that came was very knowledgeable and did a great job. He went above and beyond. But, before he came, I was stuck waiting here 2 entire days for a different guy (each time) that did not come. I had to wait from 8am to 5pm each day. I kept checking the online update and each time, the arrival time kept moving to later and later. There is never a time in which you can actually speak to a person. Your only recourse is to reschedule the appointment they have cancelled.

The technician was very knowledgeable. He was also very patient and thorough in troubleshooting until he found the source of the problem. He also was not troubled by someone looking over his shoulder while troubleshooting and eventually repairing the issue. I highly recommend the technician and the company he represents.

Sears home was assigned to my house and the first technician quickly identified the problem and ordered the parts. There was a different technician that came out to replace and he was kind and did a great job! Also loved how Sears home site showed how many stops the technician was away, easy site to also cancel and reschedule appointments.

I switched to CHW, because of the long wait times I had with a former company. With CHW all was accomplished within eight days! I’m assuming that CHW must have more contractors available? Great contractor as well… Very knowledgeable and professional. Also, the follow up by CHW regarding customer satisfaction is exceptional. AND…they are very reasonable. For ALL these reasons…I would highly recommend them!

Maurice was so helpful to us in choosing our plans. We feel very comfortable with this company so far. If we ever need to use the home warranty, we will definitely update our review. So far, five stars! Hopefully they will be able to deliver much quicker in a slow to move area than our previous company. We have seen the reviews and look forward to working with Choice Home Warranty.

I called Choice Home Warranty on two occasions to have my Samsung refrigerator and my, samsung oven. They sent a technician and they both were very professional, Choice Home Warranty denied both claims with a flimsy excuse of why both claims was denied. I was told I would get a explanation but I never did hear from anyone.

Company that was sent out came within the timeframe. They were quick with checking the system and finding the issues. They explained the problems and were able to quickly repair the issues. Very friendly. My claim was resolved quickly. I received emails communicating that they were finding a company to send out asap.

My AC went out on a weekend and this company was absolutely no help. I was told repeatedly that contracting vendors don’t work on the weekend, especially on Sunday. Only to later find out there’s a reimbursement form for after hours and weekends. I ended up paying a company out of pocket for repairs.

I really enjoyed talking to Eli, he seemed like he really liked his job, he was great and knew his stuff. Thumbs up to him. I would like to thank you for have a great CSM and I hope the company is as good as he was. Thank you. We will see if the company is as great and if they are, I am going to add them to my rental properties, this would be one less worry for me.

ASK maintenance was absolutely great. They were professional. They were late. They were courteous, and they knew what they were doing. I would definitely request this company again, due to their skill, and being an asset to Choice Home warranty. I plan on using them for other areas that they’re involved with besides just Electric as they were giving me an education on the services that they have.

Noah was great to work with when we signed up for our new plan. I had a lot of questions as I was considering changing companies, and he was patient and thorough. He said that Choice is known for their excellent service, and so far this is proving to be true.

I was very well pleased with the recent service that I received from your company. The reporting process was easy and simple. The technician was prompt and was knowledgeable of the problem and made the repair without any problem. Nothing else can be said, I am pleased with the service.

Ethan was knowledgeable and willing to work with me. Offered a personal commitment which was nice and made decision easier. 24x7 support was required and seemed to have good list of service providers here in Texas. Follow up documentation and contract terms was good and as agreed. Easy to reference and website is also handy.

I realize this is a hot and humid summer but it took a while to find a company to fix my AC. REGO was a good answer for my problem.

I have had 3 problems with appliances. The people at customer service are mostly hard to understand. They say a tech is coming out and tech says something different. Needs to be better communication between customers, techs, and reps. Even this review form doesn’t work right. After this is over, I will never get another home warranty or recommend to anyone.

The technician did a great job tracking down where the problem was located. It was an old line, rather, from my washer. For some reason, it decided to get a break around the hookup to the water system. He had to cut a hole in the ceiling to see where it was dripping. I was quite pleased but didn't notice it before. No apparent leaks shown the last few days. Grateful.

Air conditioner was not working in 111 degree weather, husband very ill. Could not qualify for Reimbursement Process. Called on the 16th and final after hearing I so so sorry on the 21st. I call a tech got my air fixed. Called to cancel 3 tines and you guys hang up on me.

Very thankful for Choice HW and the technician from Service Guys. I submitted a claim for our AC and in less than 24 hours a technician was assigned. Even through our first technician was unable to assist because of the type of system, Choice HW had a new technician assigned and out to us within less than 24 hours. We were only without air for 48 hours, which is very important in the summer!!!

He was a gentleman. Very helpful. Did nice job. I like Choice Home Warranty. I always recommend Choice Home Warranty to my friends and relatives. I always recommend Choice Home Warranty to my friends and relatives. I like Choice Home Warranty. Just a request, a faster service will be more appreciable.

Pam was great in helping me update my claim with the right information. I only had to explain my situation once (tenant in rental property) and she understood everything I needed to ensure my claim goes smoothly. These things are hardly easy and just amazed it was that simple. Thanks, Pam!

Good morning. I had called today to enroll in your warranty plan for my home, I talked to Mr. Jake **. He was very helpful and went through details on the coverage and also received an email. He also sent me my contract via email and said he will mail me a copy.

The technician came on time and fixed the issues our AC had. He was communicative, courteous, and professional! Our AC was fixed and we started receiving cool air again. Thank you Choice Warranty! I totally recommend them. Thank you. Thank you. Thank you.

I will be shopping your competitors for an alternative warranty provider. Expecting me to pay 400 dollars to complete warranty work is ridiculous after the years of loyal payment to your absolutely trash of a company. Once I find a suitable replacement (which shouldn't be hard) I'll be more than happy to never do business with your company again.

Adam, was very professional, my first experience with a home warranty, so let's see how satisfying it will be. The proof will be, if I have a problem and how choice performs. Thank you. I trust that choice clears all the workers for quality of work and experience. I will recommend choice to others who are in a similar situation as I am.

Came out and repaired as promised on time. Double check to make sure it wouldn’t leak again. Explained why the leak occurred and corrected the problem once and for all. Was very professional. Was very respectful not to get anything around the area contaminated in the area. Which made my wife very happy.

Submitted claim at 6:30 a m and outside temperature and heat index very high. No response for over 16 hours. Then email instructing me to find my own service technician and be reimbursed. Only will approve claims if approved by customer service. CS closed when technician arrives at 9:30 PM. Could not wait until next due to health concerns. Unacceptable with the heat conditions

Other than having to wait 6 days for someone to come out. The job was done earlier than the time range and pretty quick. We shouldn't have to wait so long for an essential repair subject like a toilet. It is hard to juggle toilets with multiple family members. Especially in the morning.

When things break down, it’s nice to not worry about the cost of home repairs. I just make a claim with Choice and they come out fix my problem and I pay my normal $65. To date all of our claims with Choice have been easy and a pleasure. Choice is always very pleasant to work with.

On two 23 July and Aug. 22, 2023 I have had payment of covered repair denied. Justification for the denial was not found in “section c10 of my policy. An attempt to get clarification from claiming to be a “stated supervisor resulted in me being insulting a disrespected. Never received a response from the appeal process. My attempt to call and speak to someone in “Resolution“ department resulted in a continuous cycle of employee transferring me from one to another. I am so disappointed and dissatisfied that I am in the process notifying the Public Service Commission, Attorney General Office, concerned State and Federal Legislators to make them aware of how we are treated by Choice Warranty.

The plumber exhibited exceptional skills and efficiency, impressively completing the task at hand. Despite my ongoing work, he displayed commendable patience, allowing me to finish my tasks uninterrupted. His conduct was nothing short of professional and meticulous. I extend my sincere gratitude to Shomar for his exemplary service. I'm appreciative of the warranty service.

Technician was very prompt and did an excellent job after identifying the issue. HE called and asked few questions to understand the issue, suggested to check few things on phone and when he arrived he was fully prepared with the parts to be replaced. HE checked the AC after fix, taken pictures at various intervals to update the system, that will help the organization. Very courteous behavior.

The technicians with Scott Comfort Systems were very polite, professional & friendly. They fixed the problem promptly. The technicians even came out a day earlier when I requested if they could since it was 96 degrees in my house. They explained the problem to me. I will use them again.

The technician contacted us within 48 hours of reporting the issue. He arrived within the time parameters he gave us and was a pleasure. He completed the repair in a timely manner and was respectful of our Home. Albert from Sears was great.

Agent William was very professional. He was knowledgeable and was able to answer my questions. There was no high pressure sales tactics used. He presented the information and allowed me to make my decision. I have purchased other plans in the past and was somewhat disappointed. I hope to have a great relationship with Choice Home Warranty.

Daniel called me today and helped me make a decision to choose Choice. I was on the fence whether to stay with the other warranty company, but Daniel personal touch, knowledge of your services won me over. Also a great price helped. I work hard. And Choice sounds like the Company for me. Thanks Daniel **.

I called to make my claim. A few hours later I found the info on the website and I connected with my repairman. We talked on the phone and he was so accommodating (Sam). He came to take a look and found it frozen. He made plans to return a couple days later and fixed it! Thank you!

Water heater stopped heating. Said they will not cover. I will file an appeal. Second time in a few months they refused service. You have to fight and they still won't pay. I would not get this service again. Waste of money. I KNOW MY FRIEND HAS A BETTER SERVICE. WILL GO WITH THEM NEXT. They actually fix her stuff. How can a water heater not be natural wear. Will find out their lame excuse soon. RIPOFF CROOKS.

I did not get the excellent service I expected; the person that came over could not fix the refrigerator, and we still can't buy groceries. All our food that was in there had to be thrown out. Do we get reimbursed for our food that was ruined? Why doesn't Choice home warranty have a list of contractors on call for these services?