Choice Home Warranty Reviews

We have paid IN FULL for CHOICE home warranty services which includes our A/C units. We have had CHOICE technicians come out 3-4 times to service the AC. When a technician came out the week off June 27, 2022 we were advised that a schrader valve needed to be replaced and freon added. After several days of following up a technician returned to replace the valve and add freon. The same AC unit failed again on 7/23/22 and another claim was submitted. A technician came out on 7/26/22 and said he found a leak in the evaporator coil. This was not noted on the last call which is a failure of the previous technician. We filed a claim to have the evaporator coil replaced which CHOICE denied citing our policy did not cover rust and corrosion. We contacted them to advise this was NOT the cause of the leak and the technician was contacted who also confirmed the evaporator coil did NOT fail due to rust and corrosion.

I was not informed that I would have to pay $400.00 for installing my compressor. I was told that I was to pay contractor $65.00 at each visit. This is the first time I have ever had to pay for installation service.. You need to return $365.00 back to me.

The technician was very knowledgeable and professional. He was very patient to listen to me describing the problem prior to starting his diagnosis. I must say that the technician is a gentleman and I am very happy with the service.

Took 2 weeks to get a technician to come by to fix dryer. Finally after 2 weeks they found technician to fix dryer. Technician came by check the problem found the problem and fixed it. Now dryer is working properly. Great technician service.very professional

It was a pleasure to do business with the representative! I would recommend your company to family and friends. I feel as if I saved a lot of money. Thank you very much!!! The gentleman I spoke to helped me out a lot.

I have been very pleased, but I recommended Choice to my sister and she lives In Lemont and her service is not satisfactory although mine always has been, she has had two bad experiences. She has been waiting two months for a new glass in her oven door. Her name is Geri **. Thank you. Adele.

Clogged kitchen sink - Brandon was very professional and fixed our clogged kitchen sink efficiently. I Would recommend him to others. I submitted an online claim and received an email that plumber would arrive the next day between certain hours.

The technician was a day late in coming, checked refrigerator and said needs two parts. That Choice would contact us as to why he next step. We haven’t heard from Choice. I am very disappointed with your service. This was my first service request and it was the worst. I definitely won’t be recommending Choice Warranty.

Thank you for continuing to find a Septic Tank clean company. You contact Belton’s and the service they provided was excellent. They called to let me know that they had been contacted by you. They arrived at my residence on time and completed the cleaning with no problems.

CHW was not able to provide a plumber so you offered a claim reimbursement. The problem was a small water leak. The "Technician" I contacted was a plumber I have used prior to CHW. This is Arkansas, we have good old boys who do good work, but are not into forms and procedures. I found it very difficult to use your www.chwclaims.com! I made two phone calls and both took over 15 minutes to get an agent. Next time I'll wait for you to assign help. Really wish I had had a more positive experience on my first claim.

This experience was the best it could be. I am fully satisfied with the service. The claim process was fast and easy. Everything was handled for me via email. The technician was fantastic. He was polite, knowledgeable and personable. I would recommend this warranty to everyone.

My air conditioner went out in my home. Heat wave temperatures over 100 degrees. Claim was submitted, and you tried to set an appointment with your vendors within network but because appointment was not reasonable I was given the Reimbursement Option, fast approval and check already on the way! Thank you so much for great customer service and responding quickly to get issue resolved!

Would highly recommend Comfort Living of Atascadero! I am also pleased with Choice Home Warranty. My only concern is that the repair service was sent to my home without a prior phone call to ensure this was a convenient time.

CHW tried 2 technicians who either failed to show or would not communicate to confirm a time. Finally RC Plumbing was assigned. They are fantastic. He knew exactly what to do and did a great job. You need to reward this technician as he is dependable, communicates well, is available live on the phone and is timely.

Excellent Service provided by the technician Saifuddin **. A great guy. Very friendly, helpful and courteous. I would recommend my friends. I was very impressed by the technician about his knowledge of repairs. Choice Home Warranty did a great job for me.

The young man was very polite and on time. He talked me through every step, kept me informed, and he answered all my questions. He clearly knew what he was doing. He did a great job, and I would be happy to have him back.

Very accommodating. Was here on time. Explained everything he did. I tried the door. It worked. When he left I opened it and it wouldn’t come down. I called him. We went over everything. He came back out. I wasn’t home but that was ok. The door was open. He called me I and told me there was dirt at the bottom of the door. He gave me a lecture and said if he had to come back again I would be charged. I told him I’m not a repair person and it’s his job to make sure it’s in working order. That’s why I have a home warranty. Aside from that he was very honest and punctual.

I have been a client with Choice Home Warranty for the last 2 years. I could not be more happy with the service I have received from them. They have been fast, fair and the technicians have been clean, courteous and professional. This warranty has saved me thousands in repair cost on my 20+ year old home. My air conditioning issues was reported and repaired within 6 hours on a day where the temperature reached 101. Thank you Choice Home Warranty for taking such great care of me.

Mark the technician quickly isolated the problem and resolved it very timely. He was extremely professional and understanding of the problem. I would definitely recommend Bennett AC. I am a happy customer and plan to use this company as my new maintenance company. Thank you!

The company ECA Ductworks was great. They were very efficient. It was over 90 degrees inside the house. They worked on it and said they had fixed it. Within a few hours the house was cooled down to the mid 70s. Thank God!! Great job.

The Technician that came out was very courteous and professional. We ran into a problem when the waterline broke when he was here and water started gushing out everywhere. He got it turned off and fixed that problem while here.

I would have given a 5 star rating, but it took 2 days to complete. The technician was on time, respected my house and did the job. The faucet is still working, so his repair worked, but it's not like it use to be (touchless). The part just wasn't available.

Great technicians and service...They were very knowledgeable and respectful to my needs. I'm grateful to CHW for referring OPS to me for my REFRIGERATOR service call. I would highly recommend CHW to neighbors and other homeowners looking for a great Home Warranty value.

Quick and efficient response to my service request. My interface with agent was a pleasant experience. She was customer oriented, very professional and had a good grasp of my service request. I definitely will recommend Choice Home Warranty to a friend.

Larry was great. He was very friendly and professional. I received a text to let me know he was on his way. He arrived during the timeframe previously told to me. He installed our new garbage disposal and it works great! Would definitely use him again.

Water leak. Cannot determine source visually. Romero Plumbing seemed to be very good but claimed that sprinkler system was the problem and that that was a specialty outside his work expertise or responsibility. Romero Plumbing determined that a control element was missing but that itself was a purely sprinkler system issue.

This was my first time using my home warranty. I have heard bad things about other companies, so I was hesitant about calling in. Call in on Wednesday about leaking garbage disposal, got an email the next day and then an email from the company doing the repairs, Saturday they were at my house. They called on their way to my house, as I requested. They came in and saw the leak, called it in for approval and Choice approved it. Case Closed!!!!

I was contacted the day I opened my claim by KEA Service to schedule appointment the next day. Technician was professional and knowledgeable, explained the cause of the problem and ordered replacement part. Within 2 days he returned and installed replacement but noticed a bad water tube was the underlying cause. He ordered a replacement and within 8 days of opening my claim both replacement parts were installed and working. I am impressed how quickly Choice Home Warranty approved the additional parts and am very happy with the quality of service I received.

My washing machine stopped working properly. I called CHW and filed a claim. By the end of the day I had a claim number and a service day and time. Sears service center was contacted to perform the repair. The technician was awesome. Heard the noise the machine was making and knew exactly what the problem was. He had the machine repair and tested within about an hour. I've filled one other claim about a year and a half ago. I've been completely satisfied with the service I've received. I will be renewing my service plan with CHW. I was disappointed with the communication between Sears Service Center and hope I don't need to deal with them again.

It has been a full day since I made a claim. All I receive is you wanting to know how I like your service. Thus far your services sucks. Any more words would cause me use language neither one of us would be very pleased with.

The service technician that come over was very knowledgeable and polite. However, we were advised that Choice did not honor repairs as it was not indicated in the contract. This was a disappointment to us as we had not understood they would not cover this unit.

Air Shop LLC, was amazing in their service and thoroughness addressing my issue. They were timely and polite. Lu was honest and made sure I had a clear understanding of everything that he was doing. While I didn't have a great experience with the previous Technician that was assigned from a different company. Choice heard my concerns and remedied the situation with Air Shop.

My experience establishing my home warranty with Choice has been incredible. There are many programs available and they are very affordable. While I perform preventive maintenance on all my appliances and systems, it is nice to know if anything goes wrong or, breaks down, or needs to be replaced, it won't cost me an arm and a leg. Thank you Choice Home Warranty!

Brandon was very informative and very polite. Now I hope when I need this service I get everything that he mentioned. And I hope on the second year that my monthly premium does not skyrocket or I will be forced to cancel.

We chose Choice Home Warranty over many other home warranty companies based on published customer reviews and so far, they've been great! The response time is super quick. We had our new home rekeyed and we have had to call out an electrician (recessed, can light fixture wasn't working despite replacing the bulb) and a plumber (garbage disposal was jammed) and both experiences were awesome. The fixes were easy and the vendors they sent were very professional and done fixing the issues in less than 20 minutes. We've been very happy with Choice Home Warranty so far!

The technician was courteous and knowledgeable. I truly appreciated the work that was done. He was quick and efficient and explained everything that he had done to fix part of the issue. He also found another issue that was also causing problems.

Very fast response. The company came to my house next day after I call. They have a Very professional employees. The contractors are very friendly and very knowledgeable. Customer service appointments are fast and easy. Thank you for the service.

Mayor ** was polite, well spoken, and Knowledgeable about your company. The senior discount will really help us with our expenses. I feel confident that we have a good plan for our home. We were so unhappy with our previous company that we decided to try your company.

I was told that I would get a verification email and receipt within 5 minutes of getting this offer. That was over 4 hours ago and nothing so far. The representative I talked to seemed in a hurry to close the deal. I hope y’all did not scam me.

We purchased CHW after purchasing our home in April 2022. Our A/C had a line clog causing an overflow of the drain pan. CHW set a service appt. At the agreed $65 service fee. The tech used a blast of air to remove the clog and charged me an additional $60. - for an air blast! Bad Form!

Was very impressed with the rep who helped me with my warranty purchase. Provided multiple options before considering purchase. She was not pushy and was interested in lowering my cost for this service. Will refer my friends to Choice Warranty.

The issue with my refrigerator was taken care of. I have purchased another refrigerator as recommended in place of my previous refrigerator which quit working. I was told I would receive my reimbursement in the form of a gift card within 30 days, I have not received it yet.

I requested a service for AC repair. The phone call went through quickly and the person seems knowing what to do. The notification would take a few hours to find technician, that might seem longer but understandable since we're in pre-pandemic. We're hoping for the technician to show up as quickly as the phone call.

They have a function that allows you to find your own technician if they do not move quick enough or can’t readily find their own. Although you MUST FOLLOW the written process for pre-authorization it is great. Now I just have to see how long it takes to get reimbursed.

I am pleased that although I am experiencing various issues, Choice is prompt in responding. One exception is a claim revisit request that is several days old. The response time for the repair people needs improvement. Choice has too few repair people for drywall and plumbing and it takes too long for service and they reinstate repair people who have been unreliable in the past.

My technician was professional, working with Choice, in general, is a nightmare. He struggles with Choice and I continue to struggle with Choice. It has been a full-out headache for the 1 service I have placed with you all. I would not recommend using Choice as your home warranty.

The gentleman who came to fix my a/c was great. He took his time and explained things to me. He was good at his job. His attitude was friendly and he know what he was doing. Thank you. He also told me what I could do to make sure this problem doesn't happen again.

Had put in a claim May 15, 2022 for our home AC. I the over 2 months since they sent 2 different techs out. Neither did their review satisfactorily for the company to be willing to act on the fact that both said the unit was beyond repair. On two other occasions they arranged for techs to come out. Both times no one showed or called.

Even though I was pleased with the technician that looked at my washing machine, I was not pleased with the communication used by you to let me know I need to replace my washing machine. The email is not working properly, and I still do not know the correct procedure to use in order to get my voucher to take to Lowe's. I will have to call you for the correct process. You need to do better.

I've submitted two claims. The latest was for plumbing. Both claims were managed quickly and with quality technicians. It appears that CHOICE has top notch subcontractors to meet their service calls. I'm impressed. Keep up the good work. I would gladly refer others to you.

Choice Warranty was able to find a reliable AC service within 48 hours. The AC service provided was reliable and able to determine the issue quickly. Our AC was fixed immediately after the diagnosis was approved. I would recommend this service to anyone!

As a first time homeowner, we’re very inexperienced on warranties and other things that come with purchasing a house. I came across Choice Home Warranty on Google and they had very good reviews. Our agent was very helpful, explained the policy very well, and answered all of our questions.

I purchased a policy online and did not receive a confirmation. They hung up in my face when I received the call back.. This process became exhausting when I emailed the rep who emailed me no response… So unprofessional.

The plumber that was assigned was very professional and completed the work as expected. The time frame since the first contact with CHW was fair and the plumber finished and fixed the job the same day. I am happy with the results.

This is the first time since I got Choice Warranty that I have not had a problem. Normally when I request for service there always an issue with the technician or with Choice Warranty and what is covered. Ac repair.

The representative has been very helpful and has followed up every time, but not after I paid for the new upgraded home warranty. I have asked her several times to email me my receipt showing I paid $450 for 3 homes I have CHW warranties on that I upgraded to I think it's called GOLD? And I asked her for you to mail me the new warranty contracts with the details. I HAVE NOT RECEIVED ANY OF THE ABOVE INFORMATION OR RECEIPTS AND IT'S BEEN A WEEK TOMORROW. I am concerned because she has my credit card information. Please have someone follow up!

I have filed 3 claims with this company. The first one was for my refrigerator not cooling. The Technician did not file the diagnosis to have the repair approved. I waited 3 weeks to be reassigned. I ended up paying for the repair myself and waiting to be reimbursed a fraction of the actual cost of the repair. My 2nd claim is for dishwasher, this technician has not submitted the diagnose for repair it has been 5 days.

Choice has always worked well for me. Even during the pandemic, they worked hard to get service people out to help their customers. The service people sent out were always friendly, helpful, and very professional. It takes a load off my mind knowing that if something happens within my home, they will be right there with efficient professional help.

I put in a claim because my drain was backing up into the toilet and tub. I was promptly given a claim number and plumber and date the plumber would coming to fixed the problem. I took off work to be home for the plumber but the plumber never arrived. I tried calling the number given 3 times but no answer from the plumber. The next day I called Choice and explained that the plumber never showed or answered the number given. The Choice representative proceeded to tell me that the date was changed and it was my responsibility to call the plumber who did not answer and make arrangements. He stated the new date and again the plumber did not show up on that date nor did he answer the phone.

Rich from AB&E did an excellent job installing my new AC unit. I would recommend their company to others needing service. The work was done smoothly with a minimum of disruption in a very professional manner. Everything seems to be working perfectly.

The tech that came to diagnose the problem was great. I would give them 5 stars. My AC unit is less than 2 years old and the parts are covered under the manufacturer's warranty. CHW said they would cover ALL costs (parts & labor) but denied the claim because the faulty compressor is covered under a manufacturer's warranty, which would mean CHW would not have to cover the cost of parts and only cover labor. It does not make sense to me to deny this type of claim and I just paid them $1,642 to renew my policy starting in August... I now know where I can find the cash to pay for the repair they won't cover.

Central Arkansas Appliances was really ready to communicate with and kept their word on coming to my home and solving the problem. Their technicians were processional and polite. I hope they will always be assigned to my claims. In the past it’s taken weeks for an account appointment. This time it was 48 hours.

Service was requested and I was notified by phone and email that service was coming and within two days a repairman came and solved the problem. Serviceman was very courteous and prompt and knowledgeable. He explained the problem to me.

Just joined Choice Home Warranty. I've never had a home warranty before. It sounds good, we shall see. The price seems fair. Have recently recommend Choice to a friend. Representative was pleasant. Hope I never have to use it but it's there for peace of mind.

We were scheduled and the person never showed up. Repeatedly reached out to the assigned vendor and to Choice. All we get is ok give it another 24 hours then 24 hours goes by and nothing. I have reported my concerns on the website with no fix.

My AC is not cooling, contacted CHW and a contractor was scheduled within a couple of days. Glad I had the warranty. I have recommended this to friends and family members. I have not been disappointed in having this warranty. It takes the stress out of having to worry about out of pocket repair.

When the service rep called and offered a discount on my renewal fees for was explaining to them to call me back the following week and when they offer me a lower rate for the moment they called. I told them to call me back in a few days. They hung up on me. That was rude.

I had the wall heater and a switch checked. The repairman replaced the switch and had to get a part for the electric heater. You scheduled a return visit for which I had to pay another $60. I don’t think I should have have been charged again. After this visit you messaged me that you would not cover my heater. Why did I have to pay the $60 for something you had decided you would not cover? I had to have my microwave replaced in the past and you only covered a minimal amount for that. I have been disappointed in the warranty I have with you.

We had a need to have our AC repaired. We called and right away our repair order was dispatched out to the repair company. They kept us updated and when the technician came out he was very polite and went right to work. He had the part we needed on his truck and within a very short time he had our AC up and running. Everything went very smoothly. Very happy with the service. :)

First, for the positive things. The customer service was always helpful and professional. Also, the contractor that they sent out to look into what was wrong with our washing machine was wonderful. I would 100% hire him again. Last thing, their communication was very efficient and fast. We got some form of communication regarding everything while the issue was ongoing within 24 hours, whether that was just a notification that a date was scheduled for the contractor or a callback, or an email update with how things were going.

I was very please with the tech which repaired my refrigerator, found the problem repair it and the loose handler. Made sure he clean up before leaving. I try to get him to let me clean it up but he wouldn't let me do that part.

The tech did very good work, he was knowledgeable and quick but very late. Even though he was not the same tech that did the initial inspection he evaluated the situation and acted quickly to replace our water heater.

I’m very unhappy with your service. I filed 2 claims and they both were denied. I will never recommend your service. We ended up getting our hot water tank replaced by ourselves and our AC. When I tried to cancel the policy I was told to, "Let’s go over it." I kept on saying that I don’t want to go over it. I just want to cancel it. That was making it even worse.

1st tech didn't show up or call. When I reached him, he said he lost address. Scheduling would not refer me to another vendor, so I let him reschedule with same vendor. Joshua arrived early, which was good, and he was professional, courteous, had a great personality. He was diligent and did a thorough and complete job. He went above and beyond what I expected. He's a real professional.

From the language in the contract it appears hinges, springs, door and door track assemblies of a garage door would be covered with the Ultimate plan. However, when the technician arrived, we were informed none of this was covered. He merely put a "band aid" on the problem and still charged $200. I pray this warranty is not as worthless as it appears it is going to be.

BDM services answered the claim call for our A/C trouble. Even though they couldn’t come same day during heat wave, we were able to get by. They knew the problem right away and changed the part, no problem. Quick, easy, and friendly service. Our air is cooling now and just in time for the hottest days.

I first contacted Choice at the beginning of June to file a claim for my AC not cooling appropriately. Several weeks went by and I didn’t hear from them. I called Choice and was told a technician had been scheduled already but I was supposed to work that day. Choice rescheduled this for me but the whole thing happened again. They had me call the tech directly that time. The tech said he had told Choice he couldn’t accept any claims that week because he had been exposed to Covid.

I have been so impressed with the service that we have received so far. I appreciate the timely manner in answering our claims and getting the professional people out here to fix the issues that we are having. Thank you so much for caring about helping us.

Glad we have Choice Home Warranty. Things break down when you own a home. CHW is always there in the time of need. I have recommended three of my closest friends to contract with them. They are happy they contracted with them.

Loved the quick response and they managed to fit me in on my day off. Technician was super friendly and nice. Great communication during the whole process. Hopefully, he’s around if I have an issue with my stove or any appliance ever again.

This was the first time I used the Warranty. The person I spoke with was very polite, took down the details. Shortly after the phone call, I received a confirmation of my claim by email. They contacted the service person and both appointments were confirmed within 24 hrs. So far so good. I hope the repairs will go as smoothly as the booking them through Choice Home Warranty.

With most services you pay for nowadays you are unable to speak with a live person which means you are given no updates for the requested service. The Technicians were exceptional and quickly remedied the issue with our A/C. Although, we had to pay an additional $100.00 Emergency Fee even though we had requested service well over 24 hours earlier.

I bought a home warranty thinking that, if an appliance broke, it would be repaired or replaced. That has been my experience in the past. That is NOT how this company works. If they can't fix it, you get a coupon to use at Lowe's to apply towards a replacement. And that coupon is not enough to buy the same appliance you had. I will never use this company again.

Our refrigerator quit but the company got right on it. The appliance guy got it fixed in one day. He was clean and polite and knew what he was doing. All it cost us was the $45 diagnosis fee. I would recommend Choice Home Warranty to everyone!

Technician was early after calling to make sure it was aok to arrive early.... My A/C was out so of course please come early!! Tech was professional, polite and explain the problem and his plan and steps to fix it. Was quick to resolve and get it running again. Certainly a quality service and resolution.

After I contacted the technician, he came very early than the appointment time because he was nearby my house fixing another people house. He was very professional and check the Ac how it was running and find out the problem was the thermostat and fix it.

My AC was serviced and repaired the same day that I went online and reported that it was not cooling. Obviously, this was totally unexpected and exceptional service! I realize this cannot be customary service, but in lieu of the current extreme heat wave and repair service load, it certainly was impressive.

I would recommend a friend as long as I continue to receive GREAT and professional job performance like we received from RIGHTWAY PLUMBING. Mr. ** we thank you for a job well done. We will request to have the same company (RIGHTWAY PLUMBING) and contractor (RICHARD **) for any additional services and /or repairs.

The plumber was very knowledgeable and did all he could to diagnose the problem. We were very grateful for his time and know how. He solved the problem in a very short time. He was willing to go into the crawl space without complaint.

David from Shady Tree Air Conditioning from Easley, SC. I was very, very pleased. David called me to confirm my scheduled appointment. When he arrived he introduced himself & he wore his company shirt. This service technician was extremely knowledgeable and courteous. He was punctual and as he spoke, I could tell he was professionally qualified to service my air conditioner. He clearly answered any and all my questions. He evaluated the problem and successfully corrected and rectified the issue that was going on. He was very respectful of my home by removing his shoes. I would definitely request him for any future services & refer him to friends & family..

Every time I called which was twice you wouldn’t cover the claim. Never would I recommend you to anyone to use as a company because you failed me every time I called. The guy that came to my house and looked at my issue tried to get you guys to pay.

In past, it takes some time to get appliance repaired - washing machine and dishwasher from beginning to end come to mind. Service people come from out of town. It would be nice to have local Service providers. Have to have patience. Hoping I have great experience with AC guy.

Elliot was exceptional! He told me about and offered me various options without any pressure to buy! He took the time and Explained the program and offered his account executive services. He was the reason that I went ahead and signed up!

I have had several appliances that I needed to replace. The first one as a stove. The check they sent didn't cover a fraction of the cost of a new stove. Then we needed our air conditioners replaced. They have a $3000 limit on the replacement of HVAC equipment. I had to replace two air conditioners. $3000 doesn't even pay for half of one air conditioner. Everyone I talked to had a thick Indian accent and I could barely understand them.

Golden West Pools is outstanding in every way. So much knowledge and understanding of exactly what is needed to fix the problem. Friendly and efficient. We have never had better service! Completely trustworthy that all will be completed to the highest standards. Very easy to work with!

Sales Manager David ** Took the time to explain the pros of his company compared to others. Tried 2 others have they both had very poor customer service! He answered all my concerns as well as others I did not bring up. If I have an issue, I can call him direct which is what sold me. Looking forward to being a long-time customer.

Fans were making lot of noise and also wobbling. The technician tighten the screws and adjusted the hang bars and recommended replacement of one of the fans. Will called Choice and explained the problems in detail and able to get it approved for replacing one of the fans, having more problems. He was on time and courteous all the time.

A technician was found within 2 days. He arrived and fixed the air conditioning problem within a reasonable time. He discovered the plumbing leak while under house. He advised me to call home warranty which I did. He then accepted new contract to fix leak. He fixed it promptly. He was professional and a lifesaver. We probably would not have found leak until a lot of damage was done. I credit Choice Home Warranty for a job well done at finding a professional so quickly who did an excellent job.

My call from Choice Home Warranty went great. My service representative covered all of the questions I had in detail and they let me know of multiple different plans and ways to save money. I'm very happy with the service I received.

My Air Conditioner Unit went out due to a bad storm on Thur 7/21/22. I contacted CHW Friday morning, and I was very happy to find out a Tech will be at my home on Mon 7/25/22. I have been with CHW for a little over a month, but so far I'm very happy.

They have always worked with me to get things fixed. When I call there is someone to answer my call. I did hear bad things but they were wrong about them. I have had a few issues and they always come through.

Askin HVAC & R did a remarkable job. He was courteous and work professionally. Would and will recommend to anybody. The vent was 25’ long and located in a hard to reach position. Removed at least 5 yrs of dyer particles.

Technician promptly assessed the breaker fuse problem and replaced in a timely manner. Technician was on time and they scheduled the appointment much quicker than expected. Would have liked to have been there to see if all 3 major breakers could have been replaced for the $60 charge but I was working. Anyway, thanks

Ball Family HVAC & Maintenance had excellent communication from the time the request was submitted. Frequent updates, reminders and prompt with service are the qualities of excellent service provided. The company took time to explain what happened to the AC and submitted the claim immediately to CHW. I am now waiting for the appeal representative to call back because CHW does not want to cover the cost. Stated in the summary due to normal wear 16 yrs. Questioning CHW but extremely pleased with Ball Family HVAC and Maintenance.

The CHW rep arrived as scheduled. He seemed very knowledgeable. He observed the processor, and took several photos. He noted 6 cracks in the processor wall (I had only observed 2). He noted he would present his findings to CHW. CHW would make any decisions on repair.

Your warranty provides false advertising and I plan on dropping this policy. I have a leak with my water heater and in the warranty documentation states that ALL Components and parts are covered except Then you list all the parts of the water heater that are not covered. Your warranty contradicts itself

Was calling back because previous call disconnected. Would have given 5 stars, but felt rushed by the rep handling the call. Although am pleased because purchased plan will cover all items that others would cover and is a fraction of the cost.

My technician arrived promptly and masked for his and my family's safety. My technician was polite, friendly, knowledgeable and efficient. He completed the repair and tested the completion of the repair for success within an hour. I would recommend Choice Warranty to my family, friends, and neighbors.

I cancelled my request shortly after I made it because my system started working again after shutting everything off for 30 minutes. It took CW over 2 days to acknowledge the cancellation. It was not appreciated that I kept getting text messages from the service provider. I kept responding to cancel, and I kept getting the messages. Is this common for you?

Dwight was honest, friendly and thorough. He went thru the entire system checking the CB's and inputs. It was the low voltage from the electric company causing the problem. I would strongly recommend this electrician and the company Eastwind Construction to anyone.

David from Shade Tree returned your calls. Kept you inform as to what needed to be done. He was very professional. Recommend him to anyone. Came early to my appt so I didn't have to wait from 3:00 till 8:00. Answered all my question and always text me back.

They were very fair in their handling of the program. They were very polite and courteous and professional. They informed me of the details of the program and answered questions very professionally. They were exceptionally polite and receptively accurate in explaining all details in the program.

Worse customer service ever. I would not recommend this to anybody. Called. Technician came after 2 months and now they play games and won’t pay and lost the info sent to them to approve the problem. It’s been a nightmare at best. I cancelled.

It seems to take more time than it should to get an answer as to what your company will do to resolve the issue. Either you will do what the technician recommends or you will not fix the problem. You will either fix the problem or I will find a different warranty company!!!!

I have five contracts with CHW. Almost every time there is a claim you can’t find a technician or it takes way too long to get one. When I try to get a technician they don’t want to work with CHW because of how difficult you make reporting and how often you tell them they are wrong. So far this has been a very dissatisfying experience with these contracts.

He is very friendly and always goes above and beyond on his service. I Will request him again when I need assistance. He is very knowledgeable on many home repairs. He completes the assigned task in a very short period of time. He will take the time to explain what is needed to repair the problem.

I have been with this company for a very long time now. They have been very helpful and on time when I have needed them. It's not often that I do but it seems troubles come in threes and they have taken care of them all. Ty.

The service employee was courteous, knowledgeable and repaired my unit in a reasonable time. I would definitely recommend him to anyone. Choice Home answered my request for service the next day, after emailing 8:00 in the evening before. I received a call from the service repairman two hours before to set up an approximate arrival time. The gentleman was kind and considerate and factual about my AC unit and I appreciated his enlightening about my unit. He answered my concerns for future problems and we discussed how that related to my house.

The technician from the plumbing company checked & found that that the reason the disposal is not working is due to the electrical outlet that it is plugged into. Therefore, I will probably need to file a claim with you to have my electrical outlet replaced. The technician was AWESOME though!

Our experience with the technician was great. However, our experience with Choice has not been so wonderful. It often seems as though the left hand has no idea what the right hand is doing. The four stars are for the response time and the technician. Choice I would give two.

The technicians who made this call were polite, knowledgeable and extremely professional. My problem is with Choice Warranty customer service. I turned in a claim for a kitchen sink stoppage. The technicians found the stoppage caused by the disposal which they had to replace. Choice Warranty made me call in a separate claim so that I had to pay an additional $75. As the customer I am not required to crawl under my sink to take the pipes apart to see where exactly the stoppage was, I talked to Yvette after they left and explained my dissatisfaction and she was very rude and her mind was already made up and she would not even seriously listen to me. When I called in the request for the disposal Choice issued my a new number and a new day for the technicians to come so it would look like there were 2 service calls but they were here and installed right then. I think I have a $75 credit coming to me.

Terrible company. Filed one claim and they denied me, but they have no problem taking my money. They are relentless with renewals. I have had over 10 phone calls and countless emails. They do not understand that 1) they screwed me on a basic broken dishwasher claim. 2) I have asked them to stop calling & selling me to renew.

From the first call to Choice about my refrigerator issue, it seemed all involved, Choice representative and Total Appliance personnel, "actually cared" about resolving this problem! Additionally, everyone was courteous, professional and knowledgeable. Very glad I chose Choice for my home warranty!

Pleasant and did good work. Very efficient and wasted no time but was very thorough. Did not leave a mess either when he was done. Removed all trash that he had made when he left. Would recommend him anytime to my friends.

By contacted Choice Home Warranty on Tuesday evening concerning some problems with my air conditioning on the second floor of my home. They emailed me on Wednesday morning with the name of the technician and I was able to phone him to determine what time he would be coming to visit on Thursday. He was very professional and very knowledgeable and able to determine the cause of my difficulty and how to fix it very easily. I was very pleased that this situation was handled so quickly especially since there was a major heatwave on the island and I'm sure many people were having air conditioning difficulties.

Love my Choice Home Warranty. They have been quick to dispatch my concerns out and offer a wide variety of services. The price is really good for a co payment fee. Customer service needs some work and could be a little more friendly.

BUYER BEWARE! After years of working with American Home Shield I moved to Choice Home Warranty. This is one of the biggest buying mistakes that I have made in some time. I have paid monthly to cover my properties for going on three years and have had exactly 2 claims over the years before this one. BOTH claims were a nightmare in terms of time, frustration, and bad service, but I eventually got the first two appliances fixed (a garbage disposal and an icemaker). This last claim is what forced me cancel my contracts with Choice Home Warranty. I had a leak in the a/c unit that caused damage to my carpet. I knew that the carpet damage was not covered but put in a claim asap to fix the ac avoid further damage. 3 days later, no service available. This is when I called to ask if I could hire my own technician. NO. I then called to cancel my contracts and had to hold to talk to a "specialist" about this.

The technician was very good. Introduced himself and inspected the issue of water heater and found the problem. He completed his job very fast and worked very good and cleaned the area after he completed his work. I am very happy with his service.

Switched to Choice after having AHS for over 10 years. Biggest mistake. Refrigerator compressor is bad. Tech said it was repairable but the Case manager said it was not worth fixing and was very acerbic and trenchant. I ask why the customer pdf doesn’t spell out the hidden terms. Her response was the limitations are in section E only found on website. First case manager I had spoke with that was very cutting-was not even my assigned case manager after having to place other callback to confirm the check option instead of e-gift card. I didn’t want to limit the best value price in search for replacement refrigerator.

Within hours Gluck plumbing set up appt, I called them and moved it up to the very next day. So pleased they fixed the problem and arrived within minutes after changing appt time which allowed me to have fixed on my day off early. I highly recommend Choice Home Warranty to every homeowner. It takes the stress and worry, not to mention the high-cost in-home repairs. Thank You Choice Warranty.

After several tests, the oven temp proved to be accurate. The oven temp was checked with a separate digital device, and the oven was accurate within less than 1 percent. The technician recommended a detailed review of the oven manual, as well as the use of a circulating air option.

The representative for Choice Home Warranty was awesome and very knowledgeable on what I needed in a home warranty. His customer service skills was very professional and clear. So far I am pleased with my Choice Home Warranty. I will definitely recommend this company to any and everyone I know.

Haven’t got settlement but I can already say I was disappointed to find out I got Lowe's gift card instead of ck. If they don’t have washer in stock I’m tied to Lowes. I can’t shop anywhere else. I was also disappointed that my washer isn’t replaced like what my contract says fixed or replaced. Last thing waiting possibly a month before I get card or money is much too long.

Buying a home for the first time is terrifying. But this took a lot of the worry out of it. Friendly staff, answered all my questions. I will be referring to my friends! Protect your investment and know that you will always have a back up plan for repairs. No one knows what will happen. Not only does this cover heating, air conditioning, and electrical but also the big appliances like stove fridge and dishwasher.

I made my first claim to Choice and was very pleased with the agent that answered my call. She was very professional and handled my request promptly. Once she had put in my request, she sent me an email with my claim number and explained that a tech would contact me to set up the appointment. I was very pleased with how easy it was.

Service was provided by a local repair service (important in Casa Grande). All American Appliance Tech was excellent.. Only negative might be that ice removal and coil cleaning was not covered by Choice. Extra charge was reasonable. Service call promptly acted upon.

When my washing machine "died." I wrote to Choice to ask for someone to come look at it. My email was answered quickly and before the day was out I had an appt. for the next day for the technician to come check it out. He diagnosed the problem, got the order okayed and got the part ordered. Great service!

I was referred by two of my friends and they seem to be happy with the service. And I can had the same great experience of buying warranty! Customer Service Rep was to the point and able to customize the deal very quickly.

The repairman was on time as well as contacting me to confirm his arrival. He took the time to explain and show me the part was not working on my air conditioner. He answered all the questions related to my air conditioner.

The customer service agent was very kind and considerate of my time. When I needed to run to a meeting during the call she promptly set up an follow-up time to call me back. And, then she called me back as requested. The rates were affordable and the service providers I use today are the same service providers I have access to in the CHW system.

I would like to start off by saying the repair or replace does not actually replace your appliance. It gives you a some money towards a new appliance. When it costs $600+ for a cheap new stove and they only give you $338 towards a new one I still have to come out of pocket. So it's still not actually replacing the appliance. It helps to replace.

I was contacted a day after I submitted my request. They arrived on time and were very polite and professional. Once the issue was identified; they clean after themselves and promised to return, with the new part, to complete the job.

Chris was on time and friendly and kept me up to date on what was going on the entire time. I had a certain ask due to working at home, and Chris was more than willing to comply. It was a pleasure to have him come and help me out and fix the problem.

I had a good experience with the representative who answered the phone. He was courteous and answered all my questions and concerns. When I need my appliances, a/c, electrical, plumbing, etc fixed in the future I look forward in having it repaired to my satisfaction.

The best tech. Service was great. Serviceman was excellent. He fully advised me What was done and what might happen if the problem continues and what steps would be. Had a great attitude and provided everything we needed.

I can't understand how a big company as you guys do not interview or know a thing about the technicians that come to ones home. We are in tough situations and some people don't have the cash to give to the technician at hand. I'm in disbelief that credit card isn't a form a payment. Credit cards is there to help when there's an emergency. This is an emergency and I do not get paid until another 2 weeks. Your customer rep who I couldn't understand from her heavy accent and dog barking in the background was so dismissive and uncaring about the situation. When I asked to talk to someone, her response was, my boss doesn't want to take your call.

The technician for MW Heating and Cooling was awesome. Very thorough, kind and detailed. He was able to get my system running and he showed deep caring and knowledge. Will use this service again for sure. The issue is resolved and I’m happy.

Rafeiel with RafCo Heating and Air does a great job and gets to work fast! Anytime I’d have any problems with HVAC this father and son business are capable and know what they are doing. I will recommend them. I’m glad Choice has them as a vendor.

Our washing machine quit working. The repairs were too expensive, so Choice chose to send us replacement funds. The amount they paid us was far less than replacement cost for a new washer of the same brand/features. By the time we paid the deductible, etc, we were out of pocket $200. We received horrible communication from Choice. We'll be canceling soon!!

Company initially tried to settle claim with a Lowe's gift card even though my contract states a cash payment in lieu of repair. Amount paid is also far below what it will take to replace dryer with a similar one. They came up approximately $200 after I asked them to evaluate the features on the broken dryer. Amount still insufficient and does not recognize I have to pay tax on any purchase. Claim rep and supervisor attitudes were "take it or leave it" on claim amount. Supervisor even went so far as to read me a disclaimer on why they would not pay more, even though no such language is in the contract they sent me. Do NOT buy this warranty.

I had hard time to replace my water heater issue. Finally I am able to due to the Choice personnel helped me to resolve my issue. Still my reimbursement check is pending. My second issue was resolved very quickly. I am happy with Choice Warranty.

I was told that I would have an appointment set within 24 hours after I initiated the claim. This was not true. It was almost 48 hours. Also, the communication on what CHW was doing to get the appointment was next to none. I had to call 3 separate time to get updates. The Nu Air service tech, Michael was awesome! However, he charged me $65 and not $60. He said that is what he was told to charge.

The technician was on time, courteous and very professional. The technician knew exactly what the problem was and made some specific recommendations to rectify the situation. I would recommend this company and their technicians. They really did a good job.

Pat came to my house and rodded after I received 2 previous quotes. Pat worked hard to resolve the issue. He wasn’t focused on the most expensive option like the other companies. Pat said he will continue to work with me to resolve my issues and I full trust his professional advise! I definitely recommend Zoom.

Johnny was very professional and personable. He kept me informed on his arrival time and explained to me step by step what the problem was with my refrigerator. Yes I would refer him. He also gave me recommendations as to how to prevent my situation from happening again.

I am on my 2nd claim in 2 years and for both instances, I've had to take it to a case manager to get resolved. Claim #1 - they selected a vendor/contractor that went rogue and made unauthorized repairs. I then had to go to battle with a case manager to not have to pay nearly $500. They required me to fill out a report similar to what the police would do. I didn't ultimately have to pay but a ridiculous situation to say the least.

When purchasing my warranty the sales rep told me if they could not repair an Item, they would replace it. Choice deems my refrigerator unrepairable because of unable to get a part. They did not replace my refrigerator but are sending me a check for 494.00 which doesn't cover half the price of a replacement refrigerator, I got a replacement exactly like the failed one and it cost me 1007 dollars to get. So, as you see it cost me more than half of the amount allotted. Took 35 day to be able to get refrigerator after filing.

AC went down Tuesday evening, when I woke up Wednesday morning there was already an appointment set! The gentleman that came was very knowledgeable and nice. Got it all fixed and said if I had any more issues to let him know!

I’ve been using Choice Home Warranty for couple years now and had to use the warranty few times during this period. Their response time is quick and the tech. Turnaround time is also fairly quick. Love the online presence where claim can be initiated and their follow up emails every step of the way. If you have to speak to in person, the hold time is fair and the reps. are customer friendly.

Gene of DX Solutions was punctual, courteous, knowledgeable and efficient. He diagnosed the source of the problem and fixed it in record time. It was later in the evening of his workday but he wanted to fix our system so we would be comfortable for the night. We would definitely recommend him.

Oven stopped working. Called. Information was sent and reply received. Error F50 cannot be fixed. Need a new oven. Received the reply the same day. Will be sending a gift card towards a new oven. All in one day. All within two weeks' time replied.

The pool tech came out and assessed the problem and then came out the next day and made the repair. In fact, the repair day was scheduled at a later date but the tech was able to respond earlier than planned to make the repair. I am completely satisfied with the service I received both from the pool company and Choice Home Warranty.

Ariel ** is a sight to see when working. He moved with precision. No time wasted. Knows the garage opener mechanism like the palm of his hands. I will not hesitate to recommend him to anybody. Thanks a lot for sending somebody like him.

Excellent customer service. I called for service one evening and received an appointment set up in my email the next morning. The service man came within the time they had sent me and immediately determined what was wrong with my a/c unit and repaired it very efficiently. I’m very happy with the service companies that Choice has sent to do my repairs.

Other than a long wait for a technician to be scheduled, the service was great. Technician they scheduled was on time, very professional, took the time to explain my problem, he took the time to make suggestions on what I needed to do to prevent problem happening again. Unlike the warranty insurance I had previously (over 17 years without a claim) who sent out a technician who barely spent 10 minutes in my home and didn’t fix problem so I had to call several times to get a second technician. I would highly recommend Choice!

The technician came in and introduced himself, had on a face mask and got straight to work. He explained what was going on with my unit and how the process works. He answered all my questions without hesitation. Great job young man.

Choice took too long to assign work, contractor was great. Did great work. As a person of limited sight depend on quick, and prompt service. Choice did fall little short not the contractor. Was prompt on time, and did great work leaving area clean.

I am extremely pleased with the outcome of Mr. **'s work on my rental property. This was potentially a very complex situation but he was able to assess and complete the work in a timely manner and to provide feedback. Right Way Plumbing is the appropriate name for this company. I wish to add that Choice Home Warranty dispatched a technician promptly without any hassles.

I’m Still waiting on a call from a contractor to repair my air conditioner. I think it may be the thermostat not working correctly. Hopefully a contractor will call within the next twelve hours. I’m scared my electric bill is going to be outrageous.

Air Walker Mechanical did an outstanding job. I would recommend them highly. And of course, Choice Home Warranty is the best. They make American Home Shield look second class or worse. AHS only pays $10.00 toward the freon for the A/C.

Easy to contract, very professional people. They explained all your options. The benefits for Vets, and seniors are affordable. Website easy to deal with. I look forward to dealing with Choice Home Warranty. My other home warranty did not care about people.

Quang was prompt and professional in giving us a 1 hour time frame and alerting us within half an hour. We explained the problem with our refrigerator and freezer lights flickering and mostly not working. He knew what we were referring to. Choice Warranty approved the repair and he texted us as to the repair date and time. Again he came within the half hour. He replaced a few of the LEDs which triggered all to work. He was knowledgeable and very familiar with many brands. Excellent service. Thank you, Quang!

I was denied service today by Choice claiming they would not honor the repairs for whatever reason. I thought that things inside was covered. I have been with choice for a long time and I am very disappointed. I need a explanation.

I cannot begin to tell you how disappointed I am in this company. I purchased a home warranty for my son and his wife who recently purchased their first home. They were so excited when I gave them this as a new home gift and I felt very happy to have done my homework and found a good company with great ratings. Boy was I wrong! They had an issue with an appliance a few months after moving in and they cannot get their problem resolved. They called to report the problem with Choice but were told to file their claim online, which they did.

I've been a customer for over 7 yrs. and have nothing but great things to say about CHW. Communication, follow-ups and quick responses are some of the things I love best about this company. All the agents I've dealt with have been nice and professional. I have referred CHW to several of my friends and they are satisfied as well.

Very professional and easy to work with! Highly recommend! Technician was very courteous and professional. Easy to work with regarding scheduling of work to be done. Very flexible! Technician arrived and diagnosed the problem, and issue was fixed the very next day.

The salesperson was quite knowledgeable and friendly. Was willing to listen to my needs. I am giving her only 4 stars as I felt she was a little too pushy at the end when trying to sure up the sale. Allowing me the time to think would have had me as a customer just the same without the feeling of being pushed.

Quick and easy sign-up. Agent spoke English, which is a big change from my current warranty company. My policy has not yet begun so I am not able to share any experience with a service request. Will happily supply service information when possible.

Your rep was super knowledgeable about how you operate and informed me about some of the procedures I was unaware of and I’m super thankful. This type of caring is unexpected from a business. Before my contract expires I intend to renew it for another three years.

Call to have someone sent out to look at my LG dryer. I was very satisfied with the customer service I received. They were very informative and helpful. She answered all my questions and concerns. She was also able to go over my policy with the company. At this moment I’m very satisfied with the coverage. Thank You.

The technician arrived quickly and was very kind, thorough, and efficient. Fixed the problem fast and was very pleasant to work with. Would definitely recommend working with his company and would recommend Choice Home Warranty to anyone looking for homeowners insurance. Very pleased.

Kyler did a great job. Friendly, dealt with the issue, gave me advice on preventing it in the future as well as another potential future issue he noticed while fixing the current problem. Would absolutely recommend him in the future.

Our A/C unit went out 7/15/2022 and filed a claim Saturday the 16th and explained to them the urgency needed for repairs because my wife is epileptic and can have a seizure if she gets too hot or become stressed and I have respiratory issues w/ CPAP. We have tried relentless to resolve and the technician they scheduled for the repair was 9 days out from Saturday. Luckily, I called the tech and he came right away after understanding the circumstance Monday and determined the compressor was bad and submitted the report for repairs.

I am a new customer that already feels very disappointed. Sales departments lies and currently I am not sure if I made the right choice. Customer service doesn't read e-mails in full, they don't explain properly. I need to talk to someone but I am abroad. It is being so difficult to be attended, same reason I had to changed from my other warranty provider.

So far I am happy with the repairs they have done in all my properties, they are changing an AC in one of my properties at half the cost of what I would have had to pay if I had not had Choice, it is really worth it. In other choice jobs I was covered 100% and the only thing I had to pay was the service call.

Washer quiet working. He came and knew what it needed and check it all out and explained everything to us. He was very knowledgeable about the machine and what was wrong with it and how he would fix it. Well done job.

I contacted Choice because the air handler was leaking water and seeping into a bedroom, soaking the carpet. They found someone quickly who came and fixed the problem, explaining everything he did so I would know everything was in good order.

I went with more money out of pocket than I had intended to do but the numbers made the case to do so. I'm always concerned when the offers keep getting "better" - why not just start that way? I trust it to be as good as the reviews.

Our oven needed a new ignitor. The tech was sent earlier than expected which was nice. The tech was knowledgeable and professional. If our appliances need further repair we hope that this tech will be sent.

Santana with Arktikos was awesome. Super professional and efficient and knowledgeable. Would recommend them for anyone. Choice Warranty, however, is garbage and doesn't care about the time it takes to get a tech out to your house. I had to wait 5 days for this service and Choice Warranty has no service level agreement to ensure customers are taken care of quickly. I recommend people save their money and just bypass Choice Warranty altogether.

I called for information on what was covered on certain things and the young man I talked with was very understanding and knowledgeable about the warranty information. He actually explained the sale going on if I purchase over the phone. I had watched some of review videos and was very happy with what I heard. Therefore, I signed up right there and then. I hope we have a long and happy relationship, as the one we have now (which we're canceling as soon as Choice goes into effect) for 11 years has gone to heck in a pot in the last few years. Thank you for being there and look forward to you serving all our needs.

I request my Claim about my Clothes Dryer, what was not heating anymore on Sunday and my Clothes Dryer was fixed on Tuesday. I could do everything online. This was my first time to use my Choice Home Warranty and I am very happy with everything.

Great experience! The Plumber had good communication. The plumber arrived on time. The Plumber Fixed the garbage disposal problem. The Plumber Gave us suggestions to prevent further problems. We are very happy with the service and would use this plumber again. Thank you.

I called in on a Sunday to report the problem and that evening I had an email with an appointment time on Monday. The repairman called prior to arriving on time and the repair was made promptly. This is the third time I have had to use Choice and they have always been professional.

The technician, Jarrett, arrived on time and was very polite and professional. He diagnosed the problem and had it repaired in about 15 minutes. It was obvious Jarrett had the knowledge and experience required to repair the a/c. I would recommend him and his company with a 5 star rating.

I had to make two claims one for my dryer and one for my washer, they both need attention however only one appointment has been set so far! It is silly and wasteful to make two trips to the same location to service the washer/dryer that set next to each other!

The company responded quickly, servicer phoned 30 min. before arrival. He was professional and completed assessment in a timely manner. He seem to be knowledgeable about the problem I was having. After receiving payment, he provided a receipt, And before he left was able to give me a estimate time when someone would return to finish,

I highly recommend this plumber. They did not show for the appointment time scheduled by Choice Home Warranty, however, when I called the next day they apologized and said they didn't get a notice and they got someone out to fix the stoppage that same day. Great work ethic too and the plumber was very professional and clean.

Qualified. Prompt. Informative. Courteous. Knowledgeable. Quick diagnosis of problem. Willingness to do the repair, however, Choice would not allow him to do so, due to the company characterizing the problem as being part of the door seal when in fact it was part of the drum.

Jordan with Anthony & Son was professional, personable, prompt and knowledgeable. Jordan was transparent with his diagnosis and resulting fix. My property was treated with respect. Jordan is a great Brand Ambassador for Anthony & Son and by extension, Choice Warranty!!