Choice Home Warranty Reviews

The customer service representative was very helpful and answered all my questions in regard to the situation I was dealing with at my other home warranty company. Due to his knowledge and him being able to compare all the coverages that I would need to have for my home. I found that Choice Home Warranty was the best option to go with as for my home warranty provider.

I am very pleased. Yes I would recommend to a friend. The person who waiting on me was very nice and caring. She show me that she care about what going on with me. Choice warranty have been a big help to me. It took so much worries from me. I thank them and I appreciate the caring. It's been a Blessing.

Jay from J.S. Plumbing...walked into the kitchen...and had it working in less than 20 minutes and he gave me some helpful hints if it were to happen again. I even had the same kind of tool he used to unjam the disposal...then we used ice to sharpen the blades. VHOICE HW is well worth the price..which is why we've been repeat customers for years. Just a great guy...warm, friendly, upbeat, and knowledgeable.

Choice provided economical options to get applicable insurance for a good price longer time period. They can definitely improve in choosing the right service companies and avoid unexpected other changes. Have used the service multiple times and have a different experience.

If I could have rated any lower, I certainly would have. First off, the technician you finally got out here corrected the problem in a couple of hours. Getting him out here was the problem. It took you over 2 weeks to get someone out here or to even contact me. Your first 2 companies canceled calls, never phoned me and never showed up. After the first call Your phone people rescheduled an appointment 9 days out. This was a refrigerator cooling problem with the loss of some food. Thankfully I had an old fridge in my laundry room which got most of the food and my medicine, which has to be refrigerated, was ok. I even had one of your phone people hang up on me because I wanted to talk to a supervisor and he refused and finally hung up. Probably the worst customer service I have ever experienced and I'm almost 74 years old. Bet you don't post this.

I called because I wasn't satisfied with the home warranty company that I have so I was basically trying to get information and prices with Choice Home Warranty and I must say I got a lower monthly rate and a lower service call rate.

Thankfully we were able to fix the AC rather easily to include the $65 fee to take care of it. The AC repair person was very professional, on time and fixed it within the hour. Came on a Saturday no less!

Professional, courteous, knowledgeable. I would not of signed on to Choice if not for her, I have reviewed other options. She is an asset to the company. Ana called me after I spoke to a rep briefly on Sunday. The offer she presented made sense for my situation. Thank you. By the way, I was not aware of a survey and none had been mentioned.

Agent was very professional and courteous while he enrolled me in adding a second home for warranty coverage. He answered all questions and quickly went to his supervisor for one answer. Very happy with our current policy and is the reason we left First American Home Warranty for you.

The renters moved out and the fridge was working. They had food in it. Then within a week after I unplugged it to paint and clean it out, it stopped. You said that it took time for it to stop working. I don't even know what that means. I feel this is just an insurance scam.

This is my 2nd contract with Choice Home Warranty and every claim I have put in everything went smooth and easy. The company that came out was a company that came to the house before for my furnace and now for my a/c. Both claims process was awesome and I do recommend this company for Southern New Jersey.

The next day after filing my claim a technician came out. Sanchez A/C & Appliance Repairs showed up and quickly fixed my problem. Very nice and knowledgeable guy which was the owner of the repair company. He explained what he was doing. Thanks to Choice Warranty for getting the issue resolved in a timely manner.

I called to set an appointment for my disposal that was not working. The person was so polite and took care of me with my confirmation number. That same day my appointment was set for the gentleman to come out. By the next day it was fixed. Thank you!

I chose Choice because their rating was high. I got a call back to my inquiry and decided to give them a go. I hope they are as good as the rep on the phone was. He was good and very informative. Hopefully this will be a positive experience.

I had an appointment for 6/23 and without you contacting me you changed it to 6/17. Not a very good system. And you set up another appointment for AC Without checking date or time with us. Very satisfied with plumber that came on 6/17 after I confirmed with him directly.

Everyone dropped the ball. No one listened or followed through. I will be canceling my warranty with Choice. I made too many phone calls to not receive assistance. I was surprised the lack of care and commitment to customers. They hold the numerous transfers here and there. Was terrible.

I have noticed with Choice Warranty that I end up paying a service fee twice for a service that should have been fixed by the first requested technician. Is it Choice's culture to have customers paying out of pocket $65 service fees for services over and over again for the same issue? This is what just happened with my air conditioning repair. I would like a $65 refund if possible. I feel that Choice should look more into what’s going on with these type scenarios. I’ve had techs just come do the bare minimum, take my money and the issue is never resolved or breaks again within a couple weeks. THIS IS UNACCEPTABLE!

I have been greatly impressed with the timely response and action on my requests. Please keep it up! Similarly, the work performed has been done very well, which indicates that the company is aware of the importance of customer satisfaction. Very good!

This was a terrible experience with Choice. First with the appointment that the repair person was not notified of the appointment. Then when I called it took days for them to actually show up. Then when Choice received the estimate and decided to REPLACE, CHOICE would not do so. CHOICE offered half of the replacement value and I know this because my clothes washer is still being made. This is totally unacceptable. Your contract is quite deceptive and I am going to find another home warranty company that actually does what their contract says. In every way this was a terrible experience in all the steps along the way.

After submitting my claim, Choice home warranty was not able to expedite verification of my problem and Did not send a technician to my house for over week. After the technician submitted his analysis, and the response from choice home warranty contained erroneous information, I still have not been contacted by a case manager that was supposedly assigned to my case.

The poor man came to my house unannounced and got an ear full. NOBODY reached out to me to schedule any appointment. I am ONLY staying with the company because of the repair man, Jeremy. I AM UNHAPPY WITH THE COMPANY'S way of doing things because he had a confirmation of between 7am and 11am to come to fix my dryer. Nobody called me, no email, no robocall, NOTHING! What if nobody had been home during the SUPPOSED time of the appointment???? You guys need to do better and please please get MORE repair men like Jeremy.

The repair man was great. He knew what the problem was and moved to fix the problem. His experience and knowledge of the problem was good and processed to go and get the information that was needed to submit the work order so the parts could be ordered.

Received prompt service. Technician very clean, professional and efficient. Called before arriving in a short time after calling. Explained what was needed and what he had to do. When he left for parts he advised he was leaving and would be returning shortly, which he did.

The representative that assisted Us in purchasing a new plan for two properties was informative and willing to work with us to give us the best price. Very satisfied with price and service. Great job. I would recommend someone contacting Choice for a quote on plan.

The representative was very courtesy and knowledgeable. He did an excellent job of answering my question and supplying all information I needed to make a decision..Good experience and very easy to see why they are ranked as a number 1 supplier of home warranties.

Very knowledgeable and a pleasure to speak with. Understood my needs and discussed all the options. Presented my quote and I was happy to join the Choice Home Warranty program. I am happy to recommend this service to anyone, anytime.

The technician from Sears, checked out the dryer and said that the parts for the dryer would be hard to get and said that he would not be able to fix it. He said that Choice would either replace the dryer or give a gift certificate. I had to pay $85 for service charge.

Tech let me know when he was coming. Showed up on time. Was very nice and explained everything well. Did a very good job. I would recommend him to anyone. Don't think I could have got better service. With the temp above 110 having air conditioner problems gets scary. He said the problem should be solved but if I needed him again just let them know.

THIS IS THE WORST COMPANY EVER. My AC compressor went out and they said they would not fix it because it was due to a ground fault. Well genius. The ground fault was because the compressor went out. That is a fail safe process. They said it was not due to wear and tear. Well the technician said on the report it was from wear and tear. I asked them for the report and they said it had proprietary information. So let me get this straight…. I can’t have a copy of the report for MY AC at MY house for a warranty I am paying for. DO NOT USE THIS FRAUDULENT COMPANY. They will provide the report when it is subpoenaed. Please take my advice and DO NOT USE THIS COMPANY!

Everything went well until the sales person tried to increase what I had asked for. The young man was dissatisfied with my rejecting his better offer and just hung up on me. Still waiting on a hard form on what this warranty includes. Thought it would be on the e-mail by now.

This company profits off service fees and declining to service or repair reported issues with AC or any other products. Will cancel. It’s no use for them, trust me they will find every excuse not to repair products, but they get that service fee & that’s why they are still in business.

The technician was very professional and efficient! He worked very hard to repair the capacitor on the AC unit. He also explained was the problem was and what it would take to fix it. He provided helpful hints for enabling the unit to run more efficiently. Thank you!!

During a heat wave, both of our home air conditioners stopped working. One completely stopped (capacitor) and the other worked but leaked. Local HVAC companies that worked with CHW were booked solid. Thankfully CHW recognized the shortage of help, and we were invited to use the reimbursement option, wherein we found our own repair company (40 miles away), and they fixed our units. CHW will reimburse us for most of the costs.

Val at AZHVAC was the technician who came to repair our air conditioning problem. He called about his arrival. Then once at my home he praised the ac a system and did a great job! I would ask for him, if I have any more ac issues.

The repairman arrived when promised and fixed the problem. He was very courteous and helpful. I was even notified that he would be there during the end of the promised time, so I wouldn't have to wait at home the entire time.

After dealing with the Sears Home Warranty folks I decided to switch plans. Your Agent, Phillip ** was extremely helpful in getting my plan set up. I have more coverage than I did with Sears and the plan is cheaper.

Darryl was the tech sent from Love My A/C. He was prompt, courteous and knowledgeable. He checked the A/C and determined it was low on Freon, which he refilled. He said that should take care of the problem at this time.

The gentleman that came to repair our heat pump was so courteous and so quick to repair the unit. We were without air for 5 days and so grateful to get it done. I would highly recommend Airhart. They are great company and very competitive pricing. Call Airhart for your heating and air conditioning needs.

The response time on this case was excellent, but the fact that I was not told who would be coming or when was a little bit disturbing. If someone would have let me know that Sears was coming I would have been expecting them. At first I thought it might have been a scam. However, Sears came when I asked them to and are working on getting it fixed.

Terrible! Very difficult to work with. Customer service reps. are hard to understand. They will not let you speak and explain your situation. They keep repeating everything. I've been hung up on, put on hold for extreme amounts of time. Will not transfer me to the resolution dept. Do not give complete information. Will consider changing to a different warranty company for coverage.

Yes I thank you for approving my repairs for my ac unit. The only thing that I ask is that if you are going to approve repairs for however much please allow us to use the credit toward getting a new appliance if appliance diagnosis is appliance or unit needs to be replace by your chosen repair person. Not only will this help the customer be active in the cost and make the customer happy if they have this choice. A bandaid for an appliance repair does not help. It only ends up costing the customer/consumer more money. This is not good customer service or practice for customers who pay their warranty cost yearly. Not every consumer is dishonest. Please consider looking at every customer as a person and not a policy. This applies to this situation only. Also please make sure you go over every policy with the customer. I could have helped myself even more just by paying 80 dollars more for the year.

Great customer service, knowledgeable of policy and content. Answered all questions and explained coverage. Informed me of coverages available and best prices for bundle. Informed me that because of area I qualified for extra incentives and was able to get me at a price I can afford and budget.

Great service. Maria was able to get me scheduled asap. The technician was superb and friendly. Choice Warranty was not able to help in scheduling any appointments sooner as this was a true emergency request. I had to shut the water off to the house for over 24 hrs.

I bought the warranty to cover wear and tear and constantly get excuses of why it can’t be repaired. From plumbing and AC being the two recent ones. Never had these problems with American Home Shield. Haven’t had any good experiences with Choice Home Warranty. Will def not renewing. Costing me more money than having it fixed by paying the deductible and nothing getting fixed. Here is a pic of my duct that separated due to a mounting bracket failing and the weight of the duct slowly separating that I was denied. But they’re telling me it was from abuse and denied me.

After the AC went out, the 1st person they sent to fix it diagnosed the problem and said they had to get approval for repairs; subsequently nothing happened and they were hard to get hold of. After I objected, they sent a different company who came out, diagnosed it the same, and came back the same afternoon to fix it. Very good.

In my past experience with CHW the service I received from CHW was good. Would like to see more same day service. My last request did not receive a service appointment for the air conditioner that I end up solving myself.

It’s ok. Good service. Quick and reasonable. Customer service is very professional and appointment are available at your convenient. I highly recommend to have Choice as a back up home warranty. Air conditioning yearly check up is required. You must be home to meet technician.

This company is the most trustworthy that I have had over the years. Having a.c. problems with my unit. Tries to do the best to get my unit up and running, very smart and experienced. Hope C.H.W. continue to use Comfort Zone A.C. for all of their a.c. calls!!

We waited 5 days for a tech to come. After 3 Appointments finally we had Victor from Call Point came. He was professional and fast and not to mention so kind!!!! The tech before him insisted we needed a new motor and then complained why the unit was upstairs didn’t bring a ladder. Now we know all that was needed was some Freon and someone who knew what they were doing. Victor you are amazing!!!!

Choice doesn't compensate for refrigerant lines, doesn't compensate for leaks but they will send a technician out to diagnose the problem & as per our contract we pay $65. I spoke to a representative of Choice & from what I understood that is pretty much all that they do. Once they receive the diagnosis they will review at their leisure and get back to you with a denial. So we get to pay almost $3000 out of our pocket to have AC repaired. Thank you Choice Home Warranty for nothing!! Would never refer a friend/family to you.

My question and concerns were well listened and address on call. Thanks to the claim process being efficient and claim manager was on time for appointment and listened to my concerns for quick resolution per my satisfaction. Thank you Choice.

Tech from Sears came out to analyze the problem I was having with my washer. Tech didn't have the part, but informed that he ordered the part and it would be delivered to my home. When the part for the washer arrived I got in contact with sears to send a tech to repair my washer. Sears informed me that I needed to contact Choice Home so they can make the appointment for the tech to return to my home to complete the repair. In the process of us waiting a long period of time, we decided to dispose of the washer and its part, and bought a brand new washer.

Water heater was okay. I didn't realize I would be having to find the people to fix it, then be reimbursed after paying the whole bill. The bathroom not sure yet. Haven't heard anything yet. You were quick on getting the reimbursement check to me, that was nice.

The technician was very polite, on time and very knowledgeable. He was proficient and quickly fixed our issue. I was extremely pleased with his service. I was skeptical because of a previous service call a couple years ago where another company replace a toilet with a much cheaper one and it has caused many problems. But company put my mind at ease and was trustworthy.

Jose very professional, kept me updated of his arrival time. He checked my washer, telling it's a water pump. Online difficult, not understanding what I said. Previous service call for my air conditioner was good too. I was not here but my son in law was.

My claim was approved by email and then 5 minutes later correction email saying it was denied. I then called them and they apologized that this happened and I asked to talk to a supervisor and she put me on hold and when she came back on the phone she said that it couldn’t go to a review because the ac compressor was still under factory warranty

He arrived promptly and was very kind. He was so thorough in helping diagnose the problem, and explain what needed to be done. He worked quickly and efficiently to replace the broken exhaust fans. I appreciate his wisdom and his help!

They called, came out day earlier than planned work perfectly for me. Showed me the problem and explain it to me. Fixed the air. Working now. Took no time for them to find problem get My air back on. Would recommend this company.

My A/C was out and I was originally told it would be 8 days before someone could come out but I called back and told Choice of my illness and they realized my urgency and got someone out a few days later. My A/C Techs were wonderful, professional and got my air fixed the same day.

I have a G.E. side by side refrigerator with Ice maker and water dispenser. The ice maker worked but not the water dispenser. The repairman was on time and fixed the problem in about 1/2 hour. He was courteous and answered my questions.

Adam did a great job explaining the plans and also getting additional discounts. I was shopping for Home Warranty plans and he was the best at explaining the plans and working to get exactly the plan I needed. Based on this experience I’m sure I will be very happy with this product.

Mitci Plumbing LLC was very good and efficient. I would definitely use them again, as they worked clear, were efficient, and communicated very well. They are very direct and hold to their word, which is soo rare!!! Additionally, they provided a quote on some other work which was reasonable, and I am so appreciative.

Once I call in the claim they were very fast, accurate and I got it fixed in a few days. Wonderful customer service. They also were able to keep me informed by emails, let me know what's going on with the claim or company have the claim. that company was excellent that called me right away And it was fixed. I'm adding Choice Home Warranty to my other home. Enough recommended it to so family and friends.

We just signed up two of our properties today with Choice Homes, and we give the salesman John ** five stars. He was kind, knowledgeable, and really seemed to want to make sure we have a good experience with follow up if needed. I read several reviews and checked our SC Better Business Bureau and found that Choice Homes Warranties has an "A" rating.

I purchased home warranty for 3 properties. Sales representative failed to send me an email as he promised, which raised my concern. The email should include terms, length of policy, policy number, policy premium, and charges for every service call, contact information, etc. Therefore, I decided to call to cancel the policy. My reasoning to cancel it was the representative represent the company. If the rep can’t deliver what he promised, how can I trust the company. As I called to cancel my policy. I got disconnected/hang up 6 times after transferred to cancellation department. On the 6th call, I asked for full name and the lady (Natalie) refuse to give me her last name. Again, I got hang up/disconnected (convenient excuses). So, I called again and got into an argument with the dispatcher after he called me pathetic and not logic. Certainly will post my terrible experience on all social media. Buyer beware! Don’t get involved with CHW.....

The technician Jim was fine but I can't believe the Co. can't find a replacement thermostat and no estimated time. I have now been without my fridge since last Friday and no end in sight. I am really disappointed in the service provided by choice home warranty! Fix my fridge or replace it!

The technician was very professional and did a tremendous job repairing my AC He treated me and my wife with the utmost respect and cared about our well-being. He didn't rush the and he made sure that everything was done to our satisfaction.

Cancel my plan. Not happy. Need to have better representatives answering the phone and answering questions for customers, please cancel my policy, please cancel my policy, please cancel my policy, please cancel my policy. NOW. CANCEL NOW!! CANCEL NOW.

I understand there is a process to home warranties and everyone has accountability. But when an appliance such as a refrigerator is in the equation, more urgency should take place. I have been without a refrigerator for 1 month. This experience has been expensive. I can't buy food to cook at home. I have to purchase food outside which is terribly expensive for a family of 6.

I was happy with the tech that I talk to on the phone. Hopefully I don’t have to wait a couple of days for a technician to come to my home. I hope I can get my Air conditioner working soon and be be a happy customer.

So far my experience has been very good. The customer service is excellent. Very friendly and courteous. Most of all they really seem to care. I would highly recommend Choice Home Warranty to friends and family. Having Choice Home Warranty gives you a sense of comfort. Thanks.

Have only signed 1 year contract and will not go into effect for another 30 days-so cannot speak to the service. Pricing was competitive, worked with me for discounts. Offered more discounts if would commit for 6 years but due to my age, this was not appealing.

Technician was great, he fixed it quickly and followed up a week later to makesure it was still working properly. Customer service was awesome. Quick response on getting technician out to my home. Thank you.

Updated on 07/06/2022: Very poor service in regard to the last year or more. Never had such poor and unconcern service rendered until my limited roof coverage was delayed and my interior CEILING became damaged. Choice put all emphasis on the optional coverage I added the Limited Roof Leak which took almost before they sent a tech to repair. The sad part is under my Coverage Details I had total coverage for my CEILING. Choice refused to acknowledge the CEILING and kept going back and forth about the roof. If the Roof have a leak and it is not repaired in a timely period; then, the CEILING beneath the roof is going to weaken and eventually become damage. Of course, I have water spots on my furniture (my sofa) beneath the CEILING. I never heard of anything so unreasonable, CHOICE put all emphasis on limited roof coverage and arguably disregarded the total plan coverage for my CEILING.

I submitted a claim for my hot water heater. It was processed quickly. A repairman came out and repaired within a 2 day turnaround. I was very pleased with the service. The plumber was very friendly and professional. It only took him 15 to 20 minutes to reset the hot water heater and check it. He also had to check the breaker box.

Hot water tank Was done very good by Edy. He was on time and did a very good job. Would recommend them to other people. Very polite and professional and again would recommend him to other people. There’s a very good job. Would recommend them to other people.

Choice did not have a technician available, told me to find my own and I would be reimbursed only to do so and have my claim reimbursement denied (and this is a repeat claim that was covered the last time).

Out of the 3 home warranty companies, Choice had the best pricing. However, with "best pricing" comes worst service. My most recent claim was for an over-the-range microwave that needed replacing. Long story brief, they short-changed me about $150 on the replacement value and said I had to file an appeal if I disagreed with this amount. The proposed settlement was to take place on a Lowe's gift card in lieu of cash reimbursement. I responded to the quoted settlement with Lowe's LEAST EXPENSIVE microwave, prompting their "you've gotta appeal" reply. HUH??? I thought a home warranty company was supposed to replace or reimburse for comparable product. Instead, they dismiss me with a portion of what it's going to cost to replace. I WOULD *NOT* RECOMMEND THIS WARRANTY COMPANY.

My AC unit was working just fine and then started blowing out very warm air overnight and my house felt like an oven. Nate The technician came out from Triple Crown. He was very nice, professional, listened to my concerns and was very efficient in solving the issue. He had my AC up and running in no time. He explained it would take till evening to cool the house back to normal. My house went from 88 degrees and by evening 77 and this morning it was at 72. I’m so happy and cool now. Great service.

I am very pleased with the expediency of representatives scheduling service. However, the last time with my contact was awful - very nasty, disrespectful and hung up on me (kitchen faucet). Overall, I have had good customer service. Even though I have had the same appliances worked on more than once (kitchen faucet, toilet, A/C) I am still satisfied with the service.

Took 2 months we get me an Technician to complete the service. Had to call Every week & still no one came until Tuesday 6/14/22. I have been very update with this company but kept my cool. I would not recommend to a friend. I did not received any incentive.

Great first experience. Technician was really nice. Courteous and friendly. His name was Frank. He explained what repairs he had made. I would recommend this company. Choice Home Warranty is great to have. I certainly would recommend them to anyone looking for a Home Warranty.

If you’re considering a home warranty I want to recommend “Choice Home Warranty”. Had a plumbing waterfall at 11:00PM on a Tuesday night. Started the claim by 11:30PM and had water service restored by 4:00 on Wednesday. I paid my reasonable co-pay and now we’re enjoying water for showers and cooking!

My washing machine refused to SPIN & INDICATED d3 (UNBALANCED LOAD on lingerie!) May 22, 2022. With a 20 year old home I had taken out a warranty with Choice April 21, 2022. Am NOT satisfied with lack of service from Choice & have requested a REFUND of balance of 5 years 11 months of contract I paid ($2100) 4/21/2022.

This was my first time filing a claim using Choice Home Warranty and I am honestly impressed!! Choice responded much quicker than I anticipated and when your AC goes out that is the most important thing. The whole process has been smooth and easy to navigate. I am so happy that I signed up for this warranty.

My air conditioner began blowing warm air so I contacted Choice Home Warranty. I explained the situation and was given an appointment within 20 minutes for an A/C technician. The technician arrived early and fixed my A/C. The process was fast and easy.

Although my freezer could not be repaired, the technician was friendly and helpful. Too bad replacement cost will not even cover half of a new unit. Sears repair was good. Choice Home Warranty needs to give replacement amount for new unit.

The technician assigned is wonderful and explained things very well. However, the amount offered for a replacement from the claims department isn’t even half of what a new one will cost. Very unhappy with that aspect and waiting for an appeal review.

I had a plumbing drain problem with my kitchen sink & dishwasher area. Technician diagnosed the problem and repaired promptly. This is the 2nd time his company (& this technician) has been assigned to my property and I do highly recommend.

Choice tech determined that my refrigerator was not repairable. Choice is giving me $494 to replace a refrigerator (18 cubic ft) that will cost $700 plus tax to replace. In my opinion, 70% does not qualify as “replace”. The case manager said the amount given was based on “their cost” but did not offer to actually replace the unit.

Choice Warranty did a good job responding to my concern regarding my A/C. Initially the provider could not address my concern on the scheduled day of the appointment. I called Choice, they cancelled that appointment and sent a new provider the next day at an earlier time and A/C issue was resolved. Way to go Choice.

They were really professional, and they found the problem right away and did they work in a timely matter. I would recommend them to my friends. I would recommend your company to use them with other customers. They are really good.

I appreciate them taking the time to help me when my appliances was declined. They gave me a caseworker to help and he took the time to work with me to get it fixed. Very professional and understanding. His name was Thomas, no other company has done that.

Thomas was very accommodating, thorough, and energetic. Looking forward to being covered by a company, Choice, that has not been bought out, has not changed names, reduced coverage, and raised rates while not informing their customers, this treatment will never do, it's a cinch to figure out who's the better company.

Support's been three days and no one has contacted me regarding an appointment. In the meantime I have a washing machine that is not working at all. This is not what I envisioned. When I decided to purchase a home warranty.

I called earlier today. Customer service was horrible. I have standing water in my basement. They both said no emergency orders through the company. I received an appt in which shows 8 days from now. I have now tried to call that company 4 times leaving 2 messages before their closing hours and have yet to get a response.

No issue with this warranty at this time. Tech made an inspection. Found circuit breaker to be at fault. Only issue is the time between reporting and the work being done. Otherwise absolutely not complaints at this time. Company was efficient and courteous. Explained the reasons and corrected them.

Tech came and accurately diagnosed my garage door. He then reprogram both doors, and both of my vehicle remotes. He made sure everything was accurately working before he left. He was very considering and helpful. I would recommend Choice home warranty to all my friends.

After being sorely disappointed in the service from another company, I canceled that service and will now give these folks a shot. Their online reviews are impressive and the agent with whom I spoke was knowledgeable and willing to put up with my string of questions.

Excellent, detailed information. Concerned, knowledgeable salesperson. Very good value for a very thorough coverage. We especially liked to personal and personable exchanges with Shawn. He will be our representative, and we look forward to having him on our team. Highly recommend checking out Choice for your home protection service!

The technician that came to my house for a dishwasher repair was very professional; He ran the appliance to see if I had any other problems which there were none. He ordered the part for me and will get back to me when the part is in. He was very courteous and I am very pleased with the service.

I was hesitant about getting service but once I talked to an agent she was very nice and helpful and helped me make a decision to move forward. I have already recommended this company to a friend. Thank you so much!!!

My air went out for 2 days during the current heat wave. I filed a claim with CHW. Within 24 hours I received a appointment with WEWASQUEZ Services. I have never heard of this company. My appointment wasn't until the 20th. I called Neftali **. I told him of my health conditions and he said he couldn't promise but he would do his best to come out later on in the evening which was the 15th. I was extremely impressed with Neftali **. He was extremely professional, friendly and knew exactly what he was doing. He had the system cooling within 30 minutes. It took all night to cool down the house as it had gotten so hot in the house. I would recommend this company and especially Neftali. I feel as though I have a friend who cares for life. Thank you CHW for referring this company.

I just signed up for the warranty service contract. Got an email which has some links to download. Unfortunately none of the links work/download pdf documents. So I don't even get to know my policy number. Had to get in touch with customer service to get my contract info. This is bad experience as a new customer!!!

One of our two air conditioners quit working. We emailed a claim to Choice Home Warranty. The AC technician came the next day. The AC could not be repaired. Choice replaced it with the best AC, by the best AC Technician and we are cool. Thank you Choice for having our back. You are the Best.!

Quality of product was well explained. Just cancelled another Home Warranty Co for lack of concern, follow up, and having me talk with people out of the country. It was noted that I will not have these issues as you deal locally and have multiple techs to handle requests. Only downside to the phone conversation was the rep talked very fast, had a bit of a hard time listening, and had a hard time excepting no when he was pitching add'l options to save me money. I am hopeful I made the right choice.

The guy came and did his job without complaint, and fixed the problem (washer not draining) in a timely fashion. I appreciate the efficiency and actually getting something fixed. I would highly recommend this technician for this job. Thank you.

The repair man fixed the problem and even cleaned out the lint. Was very polite and respectful. He had to come a second time just to oil things he forgot to do and was happy to do so. Very time ready.

CHW has very good turn around time when we open the incident tickets, quickly assign to the appropriate companies to get the the issue fixed. In all of the incident tickets I have opened so far, I got very good help from the respective technicians to get the underlying issue fixed. Thanks to my friend who referred me to CHW and I did my part to refer 2 of my neighbours already to CHW and will definitely bring more people to CHW as everyone can benefit from this wonderful service.

Updated on 06/18/2022: You guys are a total fraud! You can’t ever get anybody scheduled to come when I call … Been waiting 3 weeks for an AC guy. Now he comes out. Says unit needs to be replaced and now you are claiming the policy is cancelled EVEN THOUGH your resolution manager & I came to an agreement on 6/9… And the service tech received the email for the job on 6/15 to come out on 6/16… I called you guys that morning to confirm they were supposed to come out. You said YES. I paid them $75 and now you won’t cover the repair! And you obviously knew you sent them Because later that day YOU sent me a request to take a survey on the technician you sent out… Bottom line is you guys are a fraud! You stole my money and HAVE NOT provided a single service you have charged me for.

I’ve been with Choice Home Warranty for several years now, I don’t know why I have to do this again. When the technician came on March 28, Choice home emailed me that I have to pay out of pocket 650, I’m retired. I didn’t have it then but now I do. I am 72 years old.

Choice Home Warranty responded quickly to our service request. Greater Humble Appliance Repair did a great job diagnosing the problem with our washer. They were very professional and communicated along the entire process. The washer was not able to be repaired, so Choice Home Warranty is giving us a Lowe's credit towards purchasing a new one. We have recommended Choice Home Warranty to my mother in Utah. She is calling today. We had been customers with another home warranty company for years and had become dissatisfied.

Great conversation with the representative. Quick and easy setup. Will have to see how customer service and claims process goes, if it is necessary in the future. The rep was very informative and gave me all of the options and best offers they had to offer.

Teck was very knowledgeable fixed my problem and explained how to avoid the problem in the future. Great guy to talk to.tech arrived early and checked all my lines to find the problem, fixed the problem without having to rip up the entire house plumbing. Very pleased with his service and knowledge.

The representative for Choice Francis made everything simple and all questions ask was Answered with current policy that I have is not working to fix the problems in my home. Example my A/C issue with a leak going on over two weeks and still not fix. That is one reason I was search for another company. Thank You.

The warranty was explained to me in detail. Looking at the coverage can put anyone mind at ease of future big expenses of home equipment repairs. As for my opinion, the cost of insurance is very reasonable. The staff I talked to was very friendly and customer oriented. First I was hesitant to go with the contract however, after looking at the contract I was convince I made the right choice.

Had an issue with electric dryer and Choice approved. Tech came to our house and checked it out, as to why not functioning. Problem main circuit board but appears part no longer available from mfg. source. More than fair to offer settlement.

Made a claim on last Friday. Monday morning I receive e-mail that Fuse Appliance would be at our home between 3pm-8pm that day. At 7:45pm I called phone number listed on e-mail. Tech acted like he didn't know who I was and spoke with a heavy accent and could not understand what he was telling me. Tuesday morning I called Choice and the CS agent called the company while I was on phone and said that it was determined that it was not covered. I asked "how" since they had not come to our house. CS agent said that a rep from Fuse would be calling me within a few minute of our conversation, which he did. He explained why they didn't come and how it was determined.

Had an issue with the pool pump motor and the response time for my claim was very quick. One company accepted the work order but I was not happy with the schedule so I called and was able to request a different company with a more convenient schedule without any problem.

I have had this Choice Home Warranty for about six years. It was recommended by a satisfied friend. So far we did not have issues. I Have referred this service to three others people. I again renewed my policy for another five years.

Savannah was as helpful and kind as she can be. She helped me work through getting photos to her of the subject. I was so grateful for her help and understanding. She made me feel calm and at ease. I would recommend her to anyone.

Air conditioner not cooling. Call in problem to your office. Technician came out same day. Found fan on outside unit not working. Troubleshot problem and found starting capacitor bad, replace capacitor. Pleased with service from your office and technician.

Mr. Phil ** is very professional and knowledgeable. He is very good salesman. I highly recommend him. I had Choice Home before that time I was not happy with this company. I want to try one more time and see how it does this time.

I have filed 3 claims with CHW over the 5 year period of the contract and every claim has been denied although I have had to replace every system that I filed a claim for. The systems were replaced based on recommendations of the servicing techs. The servicing tech contracted by CHW no less.

I've used their services on several occasions, for appliances, and plumbing, and have always been satisfied with the work. The customer service staff, and the contractors are friendly, and professional. I would recommend them. The pricing is very reasonable. I'm glad I decided to get a policy from them.

After two weeks of delay and a $65 service charge, Choice Home Warranty informed us that our broken appliance wasn’t covered. I don’t understand. Why didn’t they tell us up-front? We could have replaced the appliance without the delay and the service charge.

Technician was on time and efficient. He checked entire system, discovered several minor parts needed replacement and got system running again. I would highly recommend him and Choice for further repairs.

Home Choice has been a wonderful warranty program, I've had several issues after purchasing a home, but glad it had warranty. Home Choice has been there for me to quickly resolve any issues and get contractors out quick. They do their best to cover the work and their deductible is reasonable too.

Technician was very thorough, tried everything he could think of to recreate the problem so that he could see what problems we’d experienced. Our issue seemed to have fixed itself in the meantime, so no actual repairs ended up being needed!

Our AC wasn’t working. Cool N Arizona did a wonderful job finding the problem, explaining it to us, and fixing it promptly! The technician gained our trust by his professional service and we would recommend them to all our friends & family!

To be truthful about looking for a warranty, I did my research. I looked at price, value, and service. Others may have more to offer in their package, but my finding showed these addictions were not needed at all. Services are the same, some have a larger upfront cost. But Choice has them beat, hands down. They are there to answer any questions also. They can help you with the fees too.

I am a new client of CHW. The second person I spoke with was very helpful, polite and patient with my concerns and questions. He explained the process and gave me the information I needed and assured me that someone would soon contact me to set up a service call.

Although two technicians said my 32 year old microwave needs to be replaced because the plastic door is so worn out that it's cracking around the hinges, Choice denied the claim saying it was physically broken. The last technician said, "It's worn out." This is my least expensive appliance and they are balking at replacing it for 1/6th of what I paid for the policy. It's a big run around and no satisfaction. Sad.

I placed a claim today for my AC unit. The response time to Schedule an appointment for my claim was outstanding. The technician arrived within the timeframe specified. He was thorough. Answered questions and was patient while I asked my questions.

With my policy that I got with Choice, it was to cover pre-existing conditions and it was several things that were already discovered in the initial inspection were covered. When I did the inspection before I bought the place, for instance, the garbage disposal was broken, and then the techs came out and fixed it. It was great and I was super excited about it.

James, the agent, was very courteous and professional taking the claim information. Now, let’s hope the rest of the experience goes as well! Hopefully, it will go well. This is my first claim experience with Choice Home Warranty. Choice came highly recommended by a friend.

The response of Choice Home Warranty was quick and the technician assigned to repair request were very good and professional. I could not asked for for better technicians. Choice Home Warranty is best In my experience. They prompt in providing service and don’t give runaround like some other companies that I have used in the past. Based upon my experience of last four years, I highly recommend them.

I left America Home Shield due to inconsistency with their service, and rude technicians. I joined Choice early this year based on their ratings. They did not disappoint. I created a case online Saturday evening that my air conditioner unit went out. Monday afternoon a tech came out and fixed it. No hassle, great tech, timely service!! Would definitely recommend this service to my family and friends.

Joe was very professional, competent, and knowledgeable about the world of plumbing. He went out of his way to make sure the issues we had were fixed/repaired. The sediment in the toilet is supposed to eventually flush itself out--not an issue that can be fixed.

We have used Choice for many years. This is our 2nd home with their coverage. They get right back to you on the claim and follow up on everything. Never have we ever had the runaround or ignore our request.

I called in my garbage disposal was not working, and 1 day later, the technician calls and fixes the problem. This company stands by their name and back it up with dependable service. I have experience with other home warranty companies, but CHW leads the way.

After I purchased the coverage only Mr ** called to sell me an upgrade, I told him no. He proceeded to sell me again on the upgrade I said no. Again he tried to sell me an upgrade and insinuated there was something wrong with me for not wanting to lock in for 6 yrs. So at that point I said no and hung up. He proceeded to send me email trying to sell me again on the upgrade I said no. So I received another email stating if I wanted to pay more it's more money for his company. That's when I requested to cancel.

Representative was okay, had to repeat things a couple of times, but no biggie and nothing to make a big deal about. I liked how he went over everything and inform me of what to expect within the next 24 hours

My refrigerator went out. I called Choice and they set up an appointment the very next morning. I was really impressed throughout the whole process. They really exceeded my expectations. Prompt response for service call placed on such short notice

My salesman was very knowledgeable and was great to work with. He got me the best deal and coverage. I would recommend this company and have to friends and family. And they will go above and beyond to try and accommodate your requests if possible.

Choice always responds in less than 24 hours with an appointment for a contractor to come. It has been a great experience for me and my family and we have had our refrigerator, heating system, cooling system, garbage disposal and washing machine repaired--a huge help!

I appreciated the thorough once-over the tech gave my unit. The issue, I discovered, was traceable to a minor upkeep action I had not tended to. Once that was taken care of, there were (and have been) no further issues.

Reps were very professional and courteous. They did an outstanding job on getting the A/C to work. Which I needed tremendously during this present heatwave we are all enduring. I have been with Choice warranty for quite a while now and each time respond with claims and workmen arrive promptly.

I am somewhat disappointed in your coverage of a problem with my air conditioner. It had a problem with no fault of my own. It is about 4 years old and lost freon apparently to a bad fitting and you would not cover the repair. Quite unhappy.

The problem occurred on a Sunday lunchtime. I logged on to the CHW website and reported the problem. I received a message with the claim number from CHW and was informed that a repair vendor had been contacted and would contact me directly. Early on the next working day I received an email from the repair company along with an estimated time frame window. The technician arrived within the given time window. The problem was quickly diagnosed and a faulty capacitor replaced. He was very courteous and completed the visit quickly. I would recommend Lakeside Mechanical's service and would use them again.

It's so hard nowadays to find anyone to do anything but Choice Home Warranty has always come through with professional, confident individuals to send to my home to correct whatever problems I may be experiencing. I'm just glad that this warranty was included when I purchased my home, I have been continuing the contract for the past three years.

Technician solved the problem in minutes. Came early, and finished quickly. Very competent. He was patient and helpful in demonstrating to us how he solved the problem too. I first initiated my request online but nothing happened. I actually had to call the next day to get request started. That was the only disappointing part.

The tech was very knowledgeable. He was able to explain every so we could understand. The unit is working just as it should. He was very respectful and kind. He did not ask if he should wear a mask. I made the request online. I did not have any contact with Choice directly.

Technician was very polite, quiet and fixed, took care of the problem in relatively short time. He was a good repair person. He was prompt, polite informative, clean, showed up on time, didn't waste time chit-chatting, his hair was neatly combed. His clothes and shorts nice and clean.

The technician, Micheal **, checked my hot water heater, could not find any leaks, & determined that it was most likely the pressure release valve, & that the drain pipe did not go fully through the laundry room floor, allowing the water to accumulate at the base of the heater. He was very Professional, articulate, & friendly. I will recommend him to anyone needing his expertise.

Glad the plumbing service had the necessary parts on the truck. In the past the plumbing company would have to order parts and make a second trip back to complete the repair. This contractor called and asked about the toilet bowl manufacturer which is probably the reason he had the necessary parts without having to visit first.

Hi, my ac broke and I send a request to have it fixed, the next morning I have a technician come over and figure that there was an issue with a part on the AC, he replaced the part and everything is back to normal, happy to have this service.

My refrigerator isn’t cooling and needed new parts to fix the problem. Still waiting for the part. The technician was very professional and arrived on time, he was able to diagnose the problem within 15mins. Hopefully my parts come in quickly.

Choice got my plumber scheduled the next day after I set a claim, and the service was a Excellent while he was here. He communicated when he needed to leave, and was quick when he returned to fix the problem.

I had a minor electrical issue and submitted a claim on 6/5. I was sent an email stating a contractor would be at my house on 6/14. The contractor had a 4 hour window and showed up in that time frame. He was friendly and fixed the problem in a timely manner.

This was my first service call since signing up with Choice. I like being able to go online or automated phoneline to initiate the service call but even better was being able to talk with a live person (a friendly helpful person!) to get this placed. The company assigned was great also. Quick to contact me and schedule.

I submitted claim on a weekend night via the website and had an appointment scheduled 24 hours. Website is easy to use. Company that provided service was prompt, professional and explained their work. I’m very please that I purchased a Choice Warranty!

Was happy with the job that the technician did, he explained what was wrong. I asked questions and he answer. Very happy and pleased with the outcome. The technician was very professional, on time, informed me when he was on way and the time he would be arriving.

Ray was the person that came out. He was with Sting Ray and was so polite. He apologized when he called and when he got here for bring so late. Even though our appointment was 11:00-3:00 he still kept his word and came around 7:30 pm. One of the best technicians ever! He knew what he was doing and got to the problem quickly. Our air works great this morning!

There was no water coming into the dishwasher. The technician corrected that issue and also ran and drained the dishwasher to be sure it was working properly. He also made sure we understood where the drain is located and how to set the controls on the door.

Jonaton from Martel HVAC ANSWERED THE CALL right away and came out the next day. Was very professional and solved the problem right away. Very nice person to deal with. He worked on both of my air conditioners and took care of both of them in an expedient manner.

The company that made the appointment for the first visit for the claim is 4 days from now. It is hot in here and my problem is I must wait 4 days just for them to assess the problem which I know. After that they then have to wait for authorization to do the work, more days with my family and I in this heat. I think it just needs freon. Too long for us to wait for something so needed. It'll be a week or week and a half before something so simple gets done, yet we must suffer all that time.

The plumber that came to my house was good and fast. Answered all my questions. Worked fast and very friendly. Cleaned up before he left. Took all the boxes and toilets with him. Explained all the things he did. Was not there not long.

We had a Sears repairman check out our washer problem today. His name was Brian and he was excellent at troubleshooting our problem. His analysis led him to order us a new user board that will arrive here in a few days. Sears will be back to install it. We feel relief that our problem may get solved quickly.

Choice Home Warranty has been good to us. We've only had one issue with them, and we've had numerous claims. I do my claims online and they're fast. For the most part, with this one exception which was the one outlier in our experience, they've been responsive in getting someone to us. We don't want to go outside and find somebody else and then try to get reimbursed. We want them to send somebody who will take care of the situation. Our experience has been good now that we know to we make sure that they send someone out as opposed to trying to go outside. Overall, the service has been great. They've sent people who have taken care of the issues. We've recommended them to friends of ours as well.

I was very happy to get coverage for my home so quickly. Choice Home Warranty was suggested to me by two friends. The only thing that I don’t like is that the sales team is very pushy. Even before I finish signing up, I am getting phone calls from them, and I can understand that they want to help, but for me it was overwhelming. Once I did sign up though, I had a call with someone who was double checking my information and that was also a tough conversation because he kept pushing me to purchase the 6-year plan. I don’t know how many times he was expecting me to say that I couldn’t afford it, but it honestly made me feel bad. I shouldn’t have to explain why I can’t afford 6 years of coverage, but I had to explain multiple times that I couldn’t afford that amount of coverage.

Mervin was awesome. He fixed our refrigerator leak and ordered a couple of parts for the ice maker and problem with freezing in left side of refrigerator. We were with another home warranty company for several years and changed to Choice Warranty this year. No one has been so thorough in trying to fix all our refrigerator issues.

Neal was very knowledgeable about the programs offered by Choice. He also was very helpful and patient in answering all my questions. In a business like yours, it is the customer service that separates the good from the bad. I have tried two other home warranty companies and they were very disappointing. I appreciate my real estate agent who recommended Choice Home Warranty.

Sam ** was very professional, courteous, informative and explain things very clearly, giving different options to choose from. His personality is definitely suited for his job. He was a joy to work with! His sense of humor came out when he mildly chuckled after my answer to his question, if I heard of CHW online and I answered that Richard ** told me.

Prompt appointment. Good technician. Tried to change contact phone number with CHW representative. Good phone number was not reflected on the receipt for service. Attempted to correct online, but continued to fail. Important to have good contact phone number because of pets. Overall pleased.

Wow! This was the best service I've ever received as a home owner. It's a shame I usually have never thought to use it, but this time my dryer broke down and I called and set up an appointment and within a couple of days of my choice; a guy came out and took care of it, he was very professional, polite, and even took off his shoes at the door. Home Choice warranty did what they said they would do. I highly recommend!

I would highly recommend Travis with Stay Cool heating and Air. He knew there was record heat coming and got here early. Also had it fixed promptly and professionally. I will request him/Stay Cool for any future visits and maintenance.

I have had to place 2 claims and both claims were handled in a timely manner. Both companies that came to do repairs were amazing. One of the claims was for AC repair and they came the next day and had my AC running great. I will tell everyone about my wonderful experiences,

This was my first claim with Choice and having had other home warranties I was impressed by the no hassle of getting my repairs done. I was so used to jumping through hoops just to set an appointment. This was great!

I was taking my time to decide due to my tight budget and was truly going to sign up but I was getting calls and emails to the point of becoming annoyed however rather than block all the unwanted disturbances I decided to sign up just to stop the constant messages. I feel satisfied because I need this and the rep was very polite.

This is my very time to file a claim for the repair of my dishwasher and I was very surprised how fast I received the response and tomorrow the technician will come at home to fix the problem. I can recommend you to all my friends for a very prompt response.

He is very courteous and very polite to talk to. He is also very respectful to his client especially to the elderly like me who has a little problem of hearing. I rated him as an agent for five stars. Kent I wish you good luck to all your endeavors and stay great all the time to your company. May God bless you more.

Albert was helpful and very nice as he sold us a longer term warranty! I hope we get to use it as we bought the 6 year program! We purchased the Total Plan for our home and our Rental. Not much else to say!

Service tech was very professional and courteous, job well done, would highly recommend for all your plumbing repairs, they arrived on time, they cleaned up any mess that was made. His helpers were very polite and courteous, would let them handle all my plumbing needs.

I filed a claim to have my dryer repaired. It took over a week to get someone here to fix it. The repair was scheduled, canceled by vendor, then rescheduled for a week later. In my opinion that is too long to wait to have something repaired. You should contract with more vendors to speed up repair times.

Israel, our plumber from Diamond Plumbing took one look and knew immediately what had to be done. This was Saturday and they are arriving within a couple of hours (Tuesday) to complete the task. The other Company I was with, which prompted my change, took 7 weeks to do a job.

Contacted CHW about a broken clothes washer, they were very responsive, had somebody out here in just a couple of days, said that it couldn't be fixed, Choice let us know that were replacing it, and sending a check. Great people to work with. I wish all companies worked that well with its customers

Fair priced, easy to join, worth it! Amy was informative and explained everything that was to be covered! We felt it was so fairly priced, we signed on for 3 years with 6 extra months of coverage. Thank you very much!

Mr. Luis ** explained all the benefits of a home warranty from Choice Home Warranty. He answered all the questions my husband and I asked him. We were impressed with the promotion for the six years and decided to buy a Choice Home Warranty.

Patrick repaired my ice maker, cleaned my vent, advised me what I need to do to keep my fridge running properly, and ordered the parts I needed. He also scheduled an appointment to install the part he ordered. I am very satisfied. Thanks.

The third-party company that was hired to come to our house was great, they were so understanding. But I am not satisfied with CHW. Our AC went out and our house was 90 degrees with two toddlers inside. We could not have waited a week to have it fixed, I had to call another company’s emergency line. CHW doesn’t have an emergency line so I was scheduled a week out. To me, this is unacceptable, especially in Arizona. There needs to be an emergency line for things like this.

I filed a claim with Choice and the very next day they sent someone out to fix the issue! They send out the most qualified vendors. I was with Home Warranty of America and they had the worst service ever!!!! I highly recommend Choice Home Warranty.

Choice Home is a great company. Always there to help. They are priced very well and you don't have to worry all the time about something breaking down and no money to fix if that happens. All summed up it pays to have Choice Home behind you.

Allred Electric Services responding to me with the information I needed and within a short period of time were here to check out the problem. The multi-lighted fixture was flickering and would not stop. He checked it out and made an adjustment to see if the problem would stop.