Choice Home Warranty Reviews

I was sold on no hassle no worries. If an appliance goes bad, just file a claim and pay a service fee and they send a tech that will fix it or replace it. All lies! I filled my claim for the A/C unit and a service guy came out and I paid the fee. He recommended the unit get replaced because of maintenance. The claim was denied so I appealed it and a case worker was assigned. She never contacted me. I called her extension and left a clear message to call me any time. I live in Texas and it’s over 100 deg daily. I sent emails and no one called. I set up an appointment and got a call from an assistant that tried explaining that she had pictures and over the fine print maintenance is not covered. This is bull because I have had regular maintenance 2 times a year. She insisted she has pictures. Meanwhile the unit is not fixed and they lied. I even paid the full year in advance. What a rip off.

I am filing a complaint with the NJ State Attorney's office for harassment by Choice Home Warranty. For the past 2 months they have been calling me non stop to renew my agreement. I already state I do not want to renew - but they still keep calling and sending me e-mails. This is harassment. Not to mention that their service is horrible. How can I get them to stop calling me? I would never use them again.

Early Thursday morning I noticed my house had not cooled but the fan was running. I made a claim at 4:30 am and received a notification that morning. Since the appointment was not until Friday I called Air Dynamics to see if I could get an earlier appointment. Steven, technician, was nice enough to make it out and found out my AC Motor had locked up. Steven then was back by my scheduled appointment on Friday and replaced my AC motor. My AC is working so good I needed to move the thermostat up a few degrees. Great job by Air Dynamics of Tulsa and Choice Home Warranty.

Had someone make a next day appointment corrected what he could to get my pool back up and running again. They approved for the repairs needed and have it rescheduled to take place for the next day. Very helpful home warranty.

I have been w/ Choice for 90 days. Aug 1, 2022 Disappointed in reimbursement process, and customer service. They missed up my check, which takes 30 x days, and will charge you to replace. No accountability, no integrity. The response changes based on who answers.

As a Vietnam Veteran and career soldier retired after 24 years, I was extremely happy to find a company for all of my home repair needs. I was also elated that veterans were one of the center point of this company. The representative I spoke with was very courteous, and professional. He placed my mind at ease right away and explained the coverages represented by his company.

I have been pleased and satisfied with Choice service over a year now, I have renewed for another 3 year term. Choice sales lead had goodwill to offer me additional 6 months on top of my renewal with revise offer rate understanding my financial situation. I would give 5 star for sales lead and also Choice Warranty for their excellent service and I believe Choice will maintain good work upcoming yrs as well. Kudos.

I am deeply disappointed in the fact that Choice Home Warranty does not cover these exhaust fans. My contract states under section D, 13 Ceiling and exhaust fans that motors and bearings are covered, and nowhere does it state anything that excludes kitchen exhaust fans. The problem with this exhaust fan is that one motor has quit and another has bad bearings, all of which should be covered as per contract. Don't ask me to renew another contract with you people.

For this call a work order was never sent to the contractor, even though an email was sent to me with time and name. Therefore if I had not called him late in the day that he was scheduled to be here, he would have not known about the call schedule. Because of that I had to wait another day to get it resolved.

The representative on that day was very polite. She was very helpful to my situation. She went the extra mile for me. She was so polite to ask me how was I doing today. Which meant so much to me. I have no one at home with me so you can understand. She made sure the company reached out to me. And they arrived later that day. I’m retired and a disabled veteran. I want thank her and the company for teaching her the correct way for dealing with the customer. Again thank you very much!

My fridge started leaking water in mid Jun, immediately the day after a repairer come home with no advice, finding no one at home, from there, trying to reschedule the appointment was very painful, no answer from the contractor, no real help from Choice chat beyond “reach the contractor for rescheduling”, after a lot of insistence, choice appointed a new contractor, with a waiting time of 3 weeks!! At the end the contractor come and repaired the fridge. But this was after a month living with no fridge in me middle of the hottest season!! Really disappointing!! Financially the home warranty makes sense, but choice service finding and scheduling appointments is really poor, hope you significantly improve this in the near future, otherwise I’ll consider another option.

I was told by the sales person that CHW had the highest ratings in home loans. Salesman didn't want me to check with husband before getting it. Gave me price then told me they had a sale going on but had to get it now, said that I have 30 days to review it. BBB gave them 1.06/5 stars from 2,907 reviews of the business. I read at least 5 of the reviews and decided to cancel. Cancelation process was not that difficult to accomplish, but just signed up 20 minutes before canceling and have to wait 13-30 days to get refunded.

The representative was thorough in his explanation of the Choice Warranty Program. He provided various options for purchasing the plan. Compared to other warranties, Choice stands out. I am in market for purchasing a new plan and decided that Choice offered the best plan.

Sean ** was handling the case and he was rude and unprofessional towards his customer. Does not meet my expectations and I’m very disappointed of the outcome. Recommendation to send your staff for training for customer service. And there is no way you can find and purchase a double door stainless oven for $1080 for replacement. Please let me know where to find one.

Professional, friendly and courageous. Mr. ** was on time and worked in a timely manner. Had all equipment needed for this job. I would highly recommend him to anyone and hope you retain his service for your company. He is an asset for CHW.

The Repairman was very professional in his attitude. He knew how to fix the problem, and did so with great skill. We are very pleased with the repair, thanks. We would recommend his company to any of our friends or family member.

He showed up when he said he would show up, performed a quick but thorough inspection, and was courteous and professional all along the way. I'm still waiting on the install to be scheduled, but things are still within the timeline that he told me to expect so it's totally normal. So far I'm happy with my experience.

Our technician from Robinson knew his stuff and made the icemaker fix/replacement quickly. He was very personable too and spoke at length about the repair that was being made. We highly recommend the service we received as it reflected high quality and professionalism.

First call was diagnosed correctly. Paid the service fee to repair tech and they never came back. Gave them a week to contact Choice. They never did. I called Choice and told them of the situation. They were quick to correct. Second tech came out and was not HVAC certified. I will have to have another service call. Choice has been very easy to work with on getting my repairs. It's more of a tech issue. Thanks.

Prompt and responsive on all ends, including the tech that came out, thanks. Looking forward to getting our system repaired especially during this hot summer heat. Thankfully Choice as been super helpful! And so has the recommended tech….Hoping it keeps trending this way!

This review is for Claim #: **. Our refrigerator went warm sometime on the last week of May. You guessed it, we have not had this resolved. The first tech company you sent out ghosted us after they came out twice. Once was to replace the cooling fan. That wasn't the issue. They said they needed a compressor and left, never to be seen again. After trying to get you and them to at least figure out what happened, I called and asked you to reassign the ticket. Sometime around the 15th of June. Ebenezer from Hytek came out (great guy) and said he would need to get parts. Then it was a almost two-week fight from you on whether my refrigerator was still under LG warranty. I had to get LG to send me a letter that stated it was not.

The technician was in and out in less than 20 minutes. He knew exactly what to do for my GE refrigerator and finished fast with no mess. Apparently, he has had a few calls for the same thing in less than 2 weeks.

The technician was great. They showed up quicker than expected and were very helpful in explaining the problem with our AC unit. He also explained to both my husband and I what would need to be done to fix the AC. Then we went over the costs and a ballpark amount of what our part that we would have to pay.

Our technician was very professional and courteous while he was at my home. He went out of his way and explained everything he did. I'm so glad everything works again. I would highly recommend him. Give this guy a raise! Thank You!

Walker A/C was very professional and fixed problem. Service good. I had good service. Can't say it any other way. AC is working. The Tech called and informed me of his approx. arrival time and kept me up to date on everything he did.

Every claim is fast with no hassle. Techs come faster than appointed times. I renew without any consideration of any other company. I've been with them 4 yrs, no regrets. They fix everything fast and efficiently. I love the company!!

Once I relocated my account number, filing a claim with Choice was easy and the rep I talked to was good. I made one call and the technicians were out. They were spot-on and polite. They did the job in a timely fashion and moved on.

Great repair service by a friendly technician. But, it took much too long to get serviced. The repair should have occurred within hours, or days; not weeks. Try going without a microwave in your home for several weeks. You need more service suppliers who can rapidly respond to service requests.

My phone conversation with sales person Michael was rewarding when I signed up for 13 months at 495.00 dollars For one year. Please send me a copy of the contract. I look Forward to my experience with Choice Home Warranty.

AC NOT working correctly. Will only cool the house for a few minutes and then go out again. This has been happening since yesterday evening. Kimberly has had a kidney transplant and can not be without air conditioning. Please help as soon as possible.

I've had to use Choice on several occasions. I was very pleased with the Washer/Dryer experience. As for my toilet - had to have someone out here 3 times & my problem isn't resolved. Water keeps running after a flush about every 2nd or 3rd time. I reported it again, today. The representative I spoke to today was rather abrupt and she seemed want to get me off the phone quickly. Otherwise reps have been very pleasant & patient in the past.

Extremely satisfied with the experience from start to finish!! Notified CHW our air conditioner was out, within 5-10 minutes we received a text that an appointment was being set up. Technician texted us to make sure we would be home. He was here exactly on time, repair completed 30-40 minutes. Excellent experience from start to finish. Will certainly call again!!!

Great customer service and quality work at a fair price. Choice Home Warranty does an excellent job with scheduling service work and handles it in a very timely manner. The service technicians are very friendly and professional. I would highly recommend Choice Home Warranty to any new or existing homeowners.

Very quick to get someone out to look at, but very slow on getting the job completed. This is the second time, and we haven't had any problems with contractor, just seems so long for Choice to make a decision or response.

The technician communicated through texts when he would be arriving and responded to our texts about arrival. He had all the equipment he needed. He completed the repairs in a timely manner. He was very efficient, professional, and courteous. Couldn’t ask for anything more.

The technician knew what he was doing! Very memorable and love the Lord! The technician show you what was wrong, and what he was putting new as he went along. You'll need more like R&S Services Construction LLC. Thanks Thanks.

So far you've sent 2 A/C "Techs" that didn't know what they were doing. 2nd tech said call Electrical power supplier because voltage coming into the compressor way too high. Supplier said voltage absolutely correct, maybe get an electrician. You sent an electrician who confirmed voltage correct, and nothing wrong with the breaker which keeps getting tripped by the compressor---- so far 3 COPAYS of 85.00 each!!! Now back to CHW for a 4th Tech to come out and figure out WHAT is going ON!!!

I had an appointment right away via email where no one showed up the again on the next day. But a couple of hours after the set schedule some one called he would be there in 15 min and so he was he set the reset button and did the paperwork. He was polite.

No problem filing the claim. The plumber assigned to do the the job could was scheduled for 6 days later between 3 & 8 PM. But never showed and no call. After having no water in the downstairs lavatory, this 84 year old guy decided to fix it himself. I replace a couple of O rings at the base of the faucet, problem fixed. I cancel the claim. If you live in LAS Vegas, do not count on the PLUMBER.

He was courteous and very knowledgeable, he answered all my questions and he was not pushy nor did he try to over talk me. The reason that I called is that they have great reviews and they are number one out of the 10 best home warranty out there. I had American Home Shield two years ago and they were pretty good, but then they began to change their prices and services.

I woke up Thursday morning with no hot water, went online to Choice Home Warranty to file a claim and got a reply that afternoon. I was notified that someone would be at my house the next day Friday to look at my hot water heater. The service was fast and the technician was professional.

After logging complaint for AC failure, they failed to assign a technician even till next day. It’s 100 deg + temperature in TX and we had to vacate the house and live in hotel and it is getting quite challenging. We are yet to hear from Choice Home Warranty.

He explained to me what how the system works the problem was in clear and calm manner. The report was submitted on the spot.

I’ve been with Choice warranty for several years now and every time I have a repair it takes them over a month to get it fixed if they can even fix it. Usually people they send out don’t know what they’re doing and have to make three or four trips. This has happened at least four times on several items. I’ve complained numerous times about the vendors that they keep sending out and they don’t seem to change those vendors. Waiting four weeks and 4 visits for AC to get fixed is completely unacceptable.

I requested to have my AC looked at and within four hours I had a scheduled date and time for the next day. The technician was helpful and showed me ways to look out out for my AC. I am definitely glad that I have this house warranty!

filed claim 7/04/22 it took until 7/28/22 to get someone come and look at unit. Their policy said it takes about 24-48 hours. We had to call about every day without any good answers. Had to file claim with Nebraska attorney general.

I’ve been with Choice Home Warranty for the past five years. While my AC had went out on June 17th I made a claim. Well it took them three weeks to get out here just to let me know that the tech they sent didn’t turn in his diagnosis therefore I needed to wait for another tech to be assigned to my case. Well it’s 100° for the last month and customer service don’t care.

I liked Choice Home Warranty's price. Also, my claims were good.

I expected to hear «no problem, we’ve got you covered » not "We will call the technician back" and wait for an hour. We had a compressor go out on our 6yr old LG refrigerator. The repair was finally approved, but it took too long. The approval should have been easy & quick. However, it took an hour to hear back from the rep. This was concerning, especially since the parts were still under warranty. This experience makes me wonder how difficult it will be getting anything else covered in the future.

Great Sales person. Philip was very knowledgeable About the company, the service and the plans available. He made sure that I get exactly what I was looking for as far as coverage. Very polite and pleasant to speak with. He checked all avenues to assure I was getting the best deal and package. Again, Thank you, Phillip.

Expecting a customer to wait up to 2 weeks before a replacement can be installed seems unreasonable. The customer “service” agent seemed uncaring. I asked if I could replace the water heater myself that day and be reimbursed for all or part of my cost and he told me, “No, that’s not how it works.” The one positive part of the experience was the service contractor that came out. The technician was polite, professional, and very knowledgeable. I felt confident that he could make the repair correctly.

I paid for the optional pool and spa coverage that expressly covers electrical items. The remote electrical switch which turns the pump and blower on failed. Choice denied coverage even after I disputed their claim that the electrical switch was an uncovered “multi-media center”. I kid you not. Truly ridiculous and unbelievable.

I filed a claim for an ac not cooling on 06/10/2022. Today marks almost 2 months during the heat wave and still no repairs. We keep getting excuse and excuse on why they have not come for the repairs yet. Choice Home Warranty keeps saying that they approved the repair and wash their hands like Pontius Pilate. When they should follow up with their contractors to ensure prompt and professional service. The contractors arrived 2 weeks after the original date and only performed a diagnostics, so that they could send the report to choice warranty, which I understand. Right after they approved the replacement for a air handler and ac coil. But not before choice warranty having a mix up and approving something totally different. It was I who caught that they had approved the wrong thing so they got it straight right after.

Technician was great, submitting the job was easy and quick. Overall our experience was great. This is the 4th time we have used our plan and it is definitely worth every penny. Thank you!!! Will definitely recommend you to all our friends and family

Within minutes I got a response from a HVAC company my need of repair of an an air conditioner. After making contact with this company, they were working in my community. They arrived within minutes and went right to work on repairing my air conditioner. This is the fastest response I have had from Choice Home Warranty.

I can’t believe I bought a second policy. I am a disabled combat veteran. We have severe heat going on in our area. My air conditioner went out. I put in a request three days ago and I still have not received a call back for a tech. We had to get a hotel last night just because of the heat. I do a lot in the community and I will make sure that everybody knows on the Chamber of Commerce all the real estate agent to never purchase from this company ever again.

Took technician about 3 minutes to solve problem with leak detector device. Thought it was working fine, but actually needed new batteries. Original installer of new water heater had not explained how detector actually functioned. It appeared to be giving a system functioning correctly signal - but was not working at all.

When there was a water leak in the kitchen near a bathroom, I though the plumbing was leaking. I placed the claim asking for a plumber to be assigned. This plumber took the time to not only check all of the sinks and tubs for leaks but discovered that the water was coming from the frozen air conditioner. He took photos of the frozen pipes and turned up the thermostat. He was extremely polite and helpful. Although I had to open a new ticket for a/c replacement, this tech was someone I would recommend.

Service technician was professional and prompt, was personable and took care of the issue in a timely manner. He informed us of the possible future issues and saved us from a possible house fire. Him and his helper were very nice.

The only concern throughout the whole process was that the technician came outside of the window we were given for the initial service call and on the day of the replacement, they came with the wrong unit the first time. Eventually it all got done and corrected.

Service tech from Sears came out. Made diagnosis on my GE refrigerator. Text parts to be replaced to the office. Parts and repair accepted. Parts on order being shipped directly to my home. Repair day and date agreed upon before tech left my home. All this happened same day within 45 minutes. Could not be more pleased with today’s service call. Thank you Choice Warranty!

This is our third service call this year. Each of the previous two repairs have gone smoothly and the portal makes filing a service request really simple. Appointments are usually two to three days after you place the claim and the people they send are more than competent.

The tech was awesome but the customer service at the call center is horrible. I had to make multiple phone calls over a week before someone knew what they were doing and set up a tech. It shouldn't be that hard for something I pay for and it's your only job to find the right person for the job.

I recently had a home service company come to clean my HVAC system. The contractor who came for this service found a problem with the evaporator coil, and gave me an estimate for the work to fix it and prevent further damage. I have had Choice Home Warranty for a few years, and called them to come fix the problem. The CHW contractor came from a nearby state, and travelled over 100 miles to come to my house! He checked out the evaporator coil, and cleaned it off, saying it did not need the extensive work the previous contractor had estimated at $1700! He reassured me that the coil would last another year without the expensive repair, and saved me so much money.

Your company is terrible. Made a claim june 26 2022. It's now July 30 2022. Still waiting for a real A/c repairman. Been lied to. Can't tell you how many times. I have spent hours and hours on the phone only to get another call center off the coast of who knows where!!

The technician was very knowledgeable and made effort to get to our issue as quickly as possible. My AC was completely not working and the call was scheduled for 5 days out. They came in two days and started the process to get me up and running as quickly as possible. Their followup with the insurance company was very timely so that the issue could be resolved.

I just purchased my home and I’ve had to use Choice Home Warranty twice. They are very attentive. I’ve had no problem placing the claims or getting the service done. They respond quickly and find the service provider quickly. I Would definitely recommend Choice Home Warranty company to people.

My freezer ice maker wasn't working. I placed a request. I was notified immediately when a repair would be made, I was asked to sent info about the make and model. Parts were ordered and delivered before the repairman's appointment. He showed up on time, reset the icemaker I had, showed us how to reset it if it happened again, was courteous and informative. I wrote a check and he left. I was totally happy! I was kept in the loop the entire time. Thank you!

Charles the plumber was professional, knowledgeable and patient. I didn't need as much work done as I thought I would. Choice Home Warranty is very expensive, but I'm glad I have it. I will keep the warranty as long as I'm a homeowner.

The technician showed up on time and did the job well. There were no surprises and he did a good job of explaining the repairs he made. Additionally, he did a good job of communicating both before and after the repairs. He provided his private cell phone number and kept me in the loop.

He was professional, knowledgeable, polite, great time management and very thorough. He was really concerned about my plumbing problems. I told him the problem and he went straight to the source and repaired it in a timely manner. Hopefully I don’t have that problem again, but if I do I will request his services. My family was pleased.

Had a problem with water pressure. Technician fixed problem in a reasonable amount of time. He checked things he was supposed to check. As far as we could see. Also checked fixtures. I think I would recommend him. Seem to know what he was doing.

The Choice staff helped us find a new service company after the first one was a no show no call company. Sent out a search for new one and we got a new company that was helpful and showed up plus called when running late.

I love Choice Warranty. I had a problem with my kitchen faucet and I called and they had a technician come out right away. The plumber was able to assess and fix my problem. I would definitely recommend Choice Warranty to my friends.

Within 8 hours of notification, Mr. Marshall ** contacted me with an appointment, diagnosed, gave me the bad news because of age of freezer and the problem, it was more feasible to replace my freezer. Within 20 minutes Choice Warranty contacted me and notified me that they were sending Lowe's ecredits for me to purchase a new freezer.

Still waiting to see what is going to happen. Waited six weeks almost for repairman and unfortunately need to replace the unit. How long will I have to wait??? Pro-tech was great, on time, very professional and respectful. They were knowledgeable and explained everything. Now waiting for you to let me know what is next.

Most techs have been very nice and efficient but most complain about not being paid in a timely way. Most problems are with policy. READ FINE PRINT BEFORE BELIEVING THE BOLD INFO ON THE FIRST SCREEN. Choice does not necessarily "fix or replace." They had rather "buy out" for a depreciated amount especially on older equipment.

I dealt with Adam ** was a pleasure to work with and made it very easy to choose the right options and coverage. I will recommend him and Choice to anyone I know getting a warranty for their home. I hope I never have to use the service but glad someone is there to protect our first home purchase.

Choice Home Warranty has been doing a good job. In a house, there may be many things can break down or you need repair with the timing. So in place of running around, you just make the one call to Choice. And they have very fast service. The reps are very good and certain. Sometimes, email helps a lot. Because I just send them email, and I get the answer fast. They assign fast, and the communication and reply are, too. And somebody will come within one, two or three days, and they will fix the problem.

The technician came to my house on 7/25 and checked out my dishwasher. He said I would hear from them the next day but I still haven't heard from anyone even though I called them twice and left messages. What kind of service is that.

I received an email with a discounted quote which was helpful. Unfortunately for the email sender I didn’t get to it before a salesperson called me. He was excellent!!! Explained slowly and Answered my questions. I was able to refer to the email quote for guidance. He was so good I’ve asked him to call me after my vacation to discuss another family member's coverage. I was impressed with his skill

Downstairs AC unit not working correctly, and Choice dispatched a technician within the week, they isolated the issue was the unit was no longer operational and needed to be replaced. Choice coordinated and approved the replacement within two days! The cost to me is quite economical and the service has been fantastic. I know of no one, even those with home warranty insurance, that have shared such a positive and powerful customer service experience and results. Of course, it has not been replaced yet, but if all continues as it has been I have absolutely no worries the results will be outstanding as well. Really eliminating a tremendous amount of stress on my side. Thank You!

Stellar Air was very prompt with their window time and the technician was actually early. He called to say he was on his way. He was very knowledgeable and actually showed me where the problems were. I would highly recommend this company and especially their technician Arturo.

Our air conditioner was not cooling as it should. CCH&A quickly and efficiently discovered the problem and corrected it! These gentlemen were knowledgeable and professional. We are enjoying a nice cool environment once again! Based on our experience, We highly recommend them. Thank you soo much for your service!

Excellent service and more... Claims associate immediately answered phone and gave me a claims number. The technician from Weather Tech Services call within 24 hour period and was at my door. Wow. Tiago from weather tech services was friendly, personable, knowledgeable and super professional and quickly fixed my unit.

Fast support and great response to setup service quickly as needed! Great support and super easy to do online requests needed with your service contract. Mine is for a home in the Villages, Fl. Good for the next 6 years as needed! Super great!

Received a call from the company you assigned for this claim. They stated the earliest they could make it was Aug. 13th. This is over two weeks away. This is unacceptable. I have been with your company for a number of years, even had 2 friends get coverage from your company. You must do better at picking your contractors. I need this problem fixed now not in two weeks.

ASE came out on 7/28/2022 to confirm leakage. I paid the $65.00. I was informed in afternoon that CHOICE denied repair!! This morning I received an email from CHOICE that it was approved. ASE will be out here this morning to make repairs. So GLAD. Why the confusion??

I got a quick response from the company and the electrical issue was fixed shortly. Technician was helpful and courteous and explained the problem to me. I would recommend this company to anyone. Thank you for your help in this matter.

The AC response was quick and the technician came the next morning. He was professional and repaired the unit at the same time. However, the Dishwasher repairman claimed that the hose was clogged and the warranty was not allowed. Subsequently, I had someone replace the supposed clogged hose and found it was clean as a whistle. Very disappointed, when the problem was not diagnosed properly. I ended up buying a new dishwasher.

This is not at all a reflection on either technician that came to our house but a reflection on the customer service provided by Choice! We called many times just trying to get some answers so that we could water in our home again. All but one of the Choice people we spoke with just sounded like they were reading from a script when they would “answer” our questions and not actually give us any help. We did not feel like there was any care for us as the customer and that the company just wanted to collect their money from us each year. We did finally have one customer service person who was extremely helpful after I told her I wouldn’t get off the phone until I spoke with a manager.

Very knowledge about the work and accurate. He was very help that issue for now, and I will recommend to my friends. This is the first time that I used Choice Home and for the service that I had definitely recommend.

I am very disappointed in dealing with Choice! I didn’t get the cheapest policy & find that It does not help a whole lot. For the washer that is not that old needing a new transmission Choice only gave $343. After the service call fee that only leaves $278 on a new washer that cost minimum of $750! Plus took 2 weeks to speak to get service & then someone. What if it were my A/C? I will not renew Choice. I’ll go back the previous home warranty co that was more fair & worth the $. Very bad advertisement for Choice!

Since we moved into this new house, we had problems with our garage doors from the start. Mike, from EBO, the company contracted has been extraordinarily helpful with the diagnostics, replacement and fixing both doors which were failing and came yesterday to repair mouse chewed wires impeding the recent new equipment installations. He's very skilled, knowledgeable and personable customizing the wiring to be out of the way for the field mice who get into the garage. He is very good.

Our A/C broke down during the dangerous heatwave. The technician came twice, working long and hard in the uncomfortable heat (we tried to help with water and a fan). We were so grateful when the A/C started working. Thanks to Choice Home Warranty and their team of technicians. We have always had great service.

I would recommend the contractor but Choice did a bad job. The contractor didn’t receive the work order which I only learned because I called to confirm that they were coming to my house. Totally unacceptable and I probably won’t renew my policy because of it. It’s their job, it’s what I pay for so why would I renew?

When I was in the purchasing the Home Warranty with you guys, I was enquiring with the agent Elliot ** about repair or replacement policy for of appliances along with other questions I have. I was told that the appliance would first be tried to repair and on possible they would be replaced with same make and model with similar futures but I found out after reading the fine print that they wouldn’t replace with identical brand or size but just with identical efficiency. I felt like the conversation by the agent was deceitful to make a sale.

Signing up with Choice was great. This is my third year with them, and I love them. They're excellent. They fixed my dryer once. It wouldn't run, and the thing on top that you turn wouldn't go. I didn’t know what was wrong with it and couldn't get it to go. I called Choice out here, and of all the stupid things, I was turning the dial the wrong way. I also submitted a claim recently for my air conditioner, and they were out the next day, had it fixed in no time and no charge for me.

Great experience. My dryer is now not making noise. Choice Warranty answered my claim very quickly and sent the repairman within a couple of days. I have had my warranty for quite a number of years. Only one time my claim was denied to fix the handle on my microwave. Thank you for the great service.

Pleased to have Cody inspect and fixed a running water toilet issue. During his inspection he noticed wear, tear, or damage of 20 years old toilets which cause additional water leakage which he reported and look forward to repair or replacement of such. Recommend.

Thank you for hearing and understanding what I needed. You were Awesome and handle my concern in a professional manner. Thank you for taking the time to take care of me and my concerns. I really appreciate the great service.

I want to say I had a bad leak from my A/C unit the past 3 years. I was told "it's normal" so I really didn't give it much thought. Until the past few weeks, it was leaking so bad my hardwood floors started seeping. I called Choice and they were more than understanding and got on it very quickly. I was told they will have someone here on Friday. Thank god... I then received a call from the HVAC tech (on Wednesday) asking what my issue was. I explained everything to him and he was extremely considerate. Told me he would see me on Friday. 30 mins later I got a text from that same tech, "Will you be home in an hour." I obviously said yes, he came by and took care of everything. I was soooooo appreciative and grateful. Thank you!!!!

Every time I have to use CHW I have to always have to pay for any parts needed. If I have to pay for all parts so besides getting money from everyone what good are you all. The part needed to repair my AC I will get it $200.00 cheaper than your service CO.

Fast service! My technician was available the next day and received super service! So polite upon arrival and I would recommend him to anyone! He explained in detail what was needed and left the area neat and back to normal.

E-Drains was the best plumbing company we have ever used. Their technician, Ahmad ** we extremely knowledgeable, professional, polite, and quickly repaired several issues. We had with our sinks, toilet, and bathtub. I was extremely impressed with Ahmad and would highly recommend him to any of my family and friends.

Thanks to Choice Home Warranty, I saved thousands in unnecessary repairs to my AC unit. Kingdom Comfort Cooling and Heating resolved my claim by quickly assessing the issue, and in less than 1 hour had my AC working perfectly. Kudos!

5 questions and submitted for the claim, no calls, no waiting on hold. Monthly fee is extremely reasonable, a year's worth of premiums would only pay off the least expensive appliance. Well worth the payment every month and peace of mind…

Richard was professional and knowledgeable. He answered all my questions without hesitation. Assured me that the plan I am getting will be enough to cover what I needed to. As well as letting me know when my policy goes into effect.

The Technician who came all the way from Paladan AZ (200 miles) was great, able to fix the problem and I would recommend him to anyone living in the Prescott area.. I question why your company does not have an air conditioner company here in western Arizona. There are many such companies in this area.

I have had the experience on both of my last service calls. Appointments have been set and no one comes or call until I initiate an inquiry, after the appointment interval has been missed. Two days wasted waiting for a no show. It is a waste of my time and ends up with me missing opportunities to make money. Customer service is a lost art.

You guys call a company out for service to my dishwasher they never call or show up… When I call them they was very rude and unprofessional…. Do not give them another call for my service. Send someone else, not this company

I needed a dryer repair. The Serviceman actually called me a day before my scheduled appointment and offered to stop by because he was already in my area. He arrived within 10 minutes of the time that was agreed upon, the task was completed to satisfaction and he was on his way within an hour. I'd definitely recommend this Choice Home Warranty to family and friends.

This was my first claim with Choice home warranty so I was a little skeptical. Technician contacted me in a timely manner, scheduled the work for the next day and replaced the appliance no questions asked. Very satisfied would recommend.

This is the friendliest staff and greatest service I had in years. Thank you. I file a claim and they went above and beyond in resolving my issue in a time that not even I expected with the ways things are now in this time.

I want to recognize Albert's ability to treat customer in such a way that it makes you feel you have known him for a long time. Very good customer service. He gave me confidence that I made a good choice.

1. June...bottom drawer ice maker not dispensing ice, claim made through our Choice Home Warranty and a tech scheduled for 2 weeks later. 2. Two weeks later a tech arrived checked fridge and had to order new ice maker part. 3. Ice maker part had to arrive before tech is scheduled and return 3 weeks later. 4. Three weeks and new ice maker arrived and tech returned to install, did a cycle test and said it was working, paid my service call fee and he left. 5. Gave ice maker 24 hours to make ice and still didn't work! Called and reopened claim and had to reschedule tech return only another 3 weeks out to Aug. 4th.

Wish the contractors responded to request a little faster. A house without hot is hard to work with. No showers. No Dishwasher. No washer. This is hard if you work and have kids to deal with throughout the day. That's all folk.

I was informed by the technician that your company only offered a $100 replacement to my $300 Fossett. Luckily I had my own spare. Nothing in my house is cheap. I had to pay $85 so basically you were going to get $15 with my 85 to fix my problem which would’ve been awful. I have no reason to keep you at this point. I will soon be getting rid of you.

But you sent a real professional, thank you. When I reported it you automatically set a date that was the only day I'm not home. Then you added three weeks, shame on you, wasn't there another service? Now's where my Lowe's card?

The process of finding a committed contract was upsetting we waited, no show! Changed the appt. 3 times after no show then finally, Choice called a Sears rep. Which was good. I am finding it's taking a lot longer to get someone to come out, for service. At least 7-10 days.

In summary, I waited for over a week for the first technician to show and never did. I would have to call and when they would answer it was always the same statement that they will be out later and will call me 30 minutes in advance. That never happened and I updated Choice Warranty again and the assigned another technician to my case.

I am very disappointed that my coverage would not cover the repair of my fan and motor which was damaged by a snake that somehow got into my air conditioner cabinet. This was not abuse by my use of the air conditioner, rather, an environmental situation I had no control over. I have paid Choice thousands of dollars over the years and this minor expense should be covered! This causes me to question my continued use of Choice Home Warranty!

Overall I'm pleased with the service provided by Choice Home Warranty. For this project it got a little frustrating trying to figure who had the warranty for the AC unit that was new (and Choice covered) and the particulars when it came to who was responsible for the repair. We eventually figured it out and it all worked out.

We had a great experience. We had our drier fixed within days. It was easy to communicate with the technician, especially because we needed to reschedule our appointment. He was prompt and very polite. I had no issues at all.

This company is horrible, poor customer service and communication. Their contractors for the most part are unprofessional and have poor ratings. If I could give a zero rating I would or even speak to someone about our experiences with them! Asked once to speak to customer service and they hung up on us! Had a issue with a contractor, they have to send it to another department, took 2 weeks to deal with and eventually hired our own plumber to fix a leak and blockage. Do Not Use this company.

He was knowledgeable, courteous, professional and on time. He found the problem right away and had the part on the work truck. He installed. The new part and the A/C worked perfect. I would recommend Priority Air and Heat company to everyone.

Technician was great! Gave me a 30 min lead time so that I could get home to meet him. He was right on time! Ask a few questions about the dishwasher and then immediately diagnosed the problem. Was able to fix it within 15 minutes. Cleaned up area when he was done. Ran/tested the appliance before leaving.

Sales guy was really good. One error after but it was fixed immediately. Haven’t used service yet but so far customer service has been good. Would definitely refer someone based off customer service. Hope everyone has a good day and continue with excellent customer service. Hopefully when I need to use service it goes just as smooth.

Expert Heating and Air is outstanding! Choice Warranty is outstanding as well. Choice had an appointment set the same day I contacted them with my problem. Problem fixed two days later. Can’t beat that! If you want a company that reacts immediately when you need them, pick Choice Home Warranty!

Thermostat was not registering nor sending a signal to the A/C. Choice came the next morning and identified the problem in less that 2 mins of entering my condo. The service performed was minimal but very effective. The thermostat began working and so did my A/C. Eric was my service tech, great job Eric. Michael

Justin was very courteous and knowledgeable. He explained what was wrong with my system in layman’s terms and assured that I understood the problem and remedy. He is a great asset to the Choice Home Warranty organization. If I have another problem I will definitely request that he be the technician to repair my problem. I think he should be rewarded for his efforts. In addition he called after he left to find out if I fully understood what was going on and what would be the next step to getting my system repaired.

Guy's Plumbing is very kind and prompt. He has recommended to Choice to replace the AC, it is just too old to keep up. This is the previous recommendation from other repairmen. Diva with your company advised last year she was going to take care of it. We are still waiting for the replacement.

The entire experience was great, starting from filling a claim on a Sunday and a technician coming out on a Wednesday. The technician was excellent. He was quick and very knowledgeable.. He explained as he worked. He redirected Covid guidelines and wore a mask.

Dorna, called 2 days early saying she had free time and would I be available. Of course I was delighted to get my locks changed quicker. When she came she was professionally dressed, she is knowledgeable, efficient and friendly. I would definitely recommend her for any door lock replacement, rekeying etc.

Tech said that the coil is leaking and need replacement. He checked with Choice Home Warranty and was told they will not pay for it. My question is Why? You advertise full coverage, yet you don’t pay for major problems. Which makes me think twice about renewing my policy with Choice Home Warranty.

I do not trust home warranty companies. I have never had a good experience until now. I was having AC trouble, filed a claim with Choice Home Warranty. They had a technician out in two days to fix it. They also emailed and texted the progress throughout the process. I am very satisfied.

I would recommend Choice Home Warranty for not only those who have bought new homes, but for those who have existing homes. It is nice to be able to have some of the more expensive bills covered with only a small out of pocket expense. I like that we are given the option to find our own vendor, get approved and be reimbursed. That is a fairly seamless process that I find works well if the vendor is agreeable to send in the particular information so that the job is approved. I have used this option twice and have been reimbursed within 4 weeks.

Very prompt in coming to handle our problem. Fixed in no time. The plumber was extremely courteous and explained my problem in detail. We will need further work for a permanent fix and he was able to explain that as well.

I had my first issue with my washing machine and the technician determined it was more costly to repair but Choice elected a buyout against my wishes giving me just 1/3 of what it will cost to replace it and have refused to replace it at that cost that they claim they could purchase it. I am extremely disappointed, will not be renewing my contract and will share my experience so that no one else gets sucked into this.

The service technician did an excellent job repairing my garage door. He was early for the appt. Pleasant to deal with and knew exactly how to resolve the issue. One of the best service calls I’ve experienced since being a part of Choice Home Warranty.

Choice warranty has been extremely responsive on all of my claims. My microwave has not yet been serviced, but an appointment has been scheduled and it looks like it will be handled perfectly. I highly recommend choice warranty as the number one choice for home warranty care…

This is the worst company to work with. It's a scam, stay away, call center is in the Philippines and people are rude and hard to understand. They use the cheapest companies they can find to do repair and warranty work. Do not fall for any lies they tell you. The sales team are Americans but after that, you deal with Philippine people to resolve your problem. No good. You have been WARNED!!!

The customer service agents and case managers have been rude. By rudeness I mean interrupting, overtalking, lack of empathy, heavily sighing, sarcasm, short/irritated tone. Choice is not HVAC certified and will make decisions (denying claims or parts of your claims) that will leave your home not up to code, or things that could cause a fire or gas hazard. Choice DOES NOT follow the manufacturer's recommendations for repair. They repair the CHEAPEST parts possible. One of their own technicians Mark's Excellence told me they are "snakes". Technicians have to fight the internal department at Choice to get claims approved. This causes extra work for the technicians that most of them don't want to do. Therefore the diagnostics are sub par. They are more like a triage. They do the bare minimum to get the system working but not actually fix it. They more or less put a bandaid on it and leave other things undiagnosed on purpose.

Very pleased with Emergency Response HVAC-R. Gil was helpful, efficient and informative. Happy to have my air conditioner working with this hot weather. Just thankful for knowledgeable and respectful individuals. It is wonderful when you receive a call letting you know they are on their way and come timely.

Very easy to file a claim. The site was easy to navigate. The website made it easy to find what department you were looking for and if you needed a plan it was there to look at. Plans less expensive than others.

This is our first time having to use Choice Home Warranty. Our a/c went out and we called Choice. They had a repairman out the next day and we were satisfied with the repairman. He determined the compressor was bad. He reported it to Choice and it took two days for them to get back to the repairman to authorize a portion of the repair. Choice will pay for the compressor but not for the other parts that also need to be replaced because the new compressor won’t be able to work with the older parts. Our repairman said both parts need to be replaced for the entire unit to work. Choice’s loophole says that only the compressor is faulty and is covered but the other parts are an “upgrade” and they will not cover the cost. Contract is very misleading as it says all parts are covered. We will be looking for a different warranty company when our contract runs out. Been without A/C in July in Florida for 5 days due to Choice inaction.

My experience was very awesome. The gentleman was very helpful. He got me a great rate and was very knowledgeable. I switched companies as this seems like a better fit for us. I am looking forward to working with this company as they service my home.

This company is an organized scam. You are better off without home warranty than wasting money and time here. Here is a timeline of events that happened with me.

I am very excited in my home warranty. People have been very accountable and nice in making me feel secure. I definitely would recommend to anyone looking for home warranty. As soon as I signed up I feel secure knowing I covered my home.

Overall, I’ve been satisfied. I was fortunate that I have three properties that I use Choice Home Warranty for. I paid upfront for so many years. It was $6,000. They have come through on some things. On others, not so much. It depends on their technician, who they bring to your house, who they cooperate with. They could do a better job of finding a more qualified or more professional technicians. I recently had a claim for garbage disposal. And it has been a year since I made a claim for a plumbing issue that I had. Choice sent out a plumber to fix a leak when I had a tenant in the property, and told me the tenant it was fixed. The tenant kept on using the bathtub like a bath. And when they would drain, there was a leak. It would flood the bathroom a bit. I called another technician. The technician came out, didn't loosen any drains, didn't do anything.

I signed up with Choice Home Warranty with a 5 year plan. They provided an extra year so for the value, it was pretty good. We've had some issues with CHW like telling them our water pressure regulator was leaking, they send out a repairman who tells them the water pressure regulator needs to be replaced, only to be told it was not covered. They could have told me that when I first called, saving me the $45 service call fee. But then CHW sent me a Lowe's gift card when my microwave couldn't be fixed and we had to buy a brand new unit. They gave us $200 towards the $350+ new microwave. So we're happy to have a new working microwave. All said, pretty good value for the peace of mind insurance.

Choice is the best. I switched to them after not being satisfied with a prior home warranty. Each time I have needed service they have sent highly qualified and knowledgeable technicians and fixed my problems promptly and professionally. Could not have a better safety net than Choice Home Warranty. 5 stars.

They came to fix my disposal and to my surprise they just replaced it instead. That was awesome. They had already come back in October to fix it. So this was a blessing. And the young man that put it in was very nice and friendly. Very very nice experience. Thank you.

The rating reflects my overall experience with CHS and not just the incident below. I have been a long-term previous customer. I always liked the fact that I can pick my own service repair company and had mostly positive experiences with the service providers. I had let my policy go for a few years and decided to research a new policy. I received a call to discuss my interest the following morning. My first words were, I am having a bite of food before I go to work – or something very similar. I mentioned that the rates had gone up significantly so I had to give this some thought. The sales representative said, "Let me speak to my manager about a discount" and came back with a 20% discount offer. I said sure.

It took CHOICE well over 72 hours to locate a technician to repair/replace my broken JVAC-Compressor. Once the technician was selected... I was told by the technician it would be an additional 3-5 days before he was able to visit and determine the reason the A/C system not working. I called back to CHOICE and gave them the information I had been told it would another 4-5 more days before someone would come to my home to make the necessary repairs. I called a personal friend and asked him for the name & phone # of his HVAC repair service (HE HAD JUST INSTALLED A NEW HVAC SYSTEM), The technician was called and one hour later the technician had replaced the electrical switch that turns on/off the compressor. I then immediately called CHOICE and cancelled the work order.

No email or person has contacted me since I put in the request to have my garbage disposal looked at. I am patiently waiting on some assistance. Can I get some help so I can use my garbage disposal soon it is starting to smell bad because old food is in it.

I received a sales call before I even completed the online form for a quote. There was some fast talking and I made the decision to open a policy. Part of the reasoning was I was told I had 30 days to try it out and could get a full refund. After deciding to cancel, I've since found out there is a $50 cancellation fee. Getting in touch with Resolutions to cancel my policy has been difficult: no direct line and when I'm transfer I'm on hold with no answer for upwards of 30 mins. (I tried the call back number but have not received a call.)

**My rating has nothing to do with the Technician. He was superb...a 10 on a 10 pt scale. My dissatisfaction is with Choice. I made my service request on Thursday afternoon and you were unable to provide me with a service person until Monday...4 days! Unacceptable. The serviceman was booked solid until then... What's the point of having a warranty service if you cannot get someone out for 4 days? Once again...the service person was wonderful and even attempted to fit me in after a cancelation. My issue is with the company I pay my fee to each month to be there when I need them. This was my 1st claim ever and you disappointed!

I have no complaint about my service with Choice Home Warranty. The customer service is great. I have not had any problems with filing claims and the technician have been very knowledgeable and professional while providing service great. I was pleased with the service and repair getting completed so quickly.

Technician very professional. Microwave is not working due to a heat sensor switch. Switch needs to be ordered. Technician stated they should be back when the part comes in. Job is not complete. Have not heard back from tech as to when the part will be in.

It is so easy to place an order. You are advised almost immediately when they will be at your house. They are on time, knowledgeable of the problem, and able to fix it in a timely manner. Cannot ask for more than that. Much better than the other company I had.

I was interested in a home guarantee and was contacted by Simon who explained the prices and coverage I would receive with their coverage. He was very informative and answered all my questions so that by the end of our conversation I felt confident about my decision to buy their plan.

The contractor that was sent did an excellent job. He arrived on time, explained what needed to be done, did the work, cleaned up and was extremely professional. I’d recommend that this contractor be kept on staff and used for others with plumbing needs.

Arrived when scheduled. On time, work was done to my satisfaction, he recommended additional work to handle bulge from flooring, would like to use him when necessary. Took the time to show me the problem and how he would go about fixing. Very happy with his portion of the repair. Again would like to use him again as necessary.

It was very easy to place work order, but I just placed and have not heard from contractor yet. As soon as someone contacts me I will be able to share my experience. I have nothing to share until I am contacted.

Filed a claim on my electrical wiring on my outside outlets. She was very courteous and professional and provided me with information on my claim and what my policy covers. Unfortunately my coverage did not cover my claim. She offered to get an estimate for me on my behalf to see what the costs would be. She went above and beyond to help me when she really didn’t have to, and I greatly appreciate it. She was very nice and provided great customer service.

It’s wonderful how quickly they respond to your claims. The only problem I have with this particular claim is that I put the claim in on Sunday and I have to wait until Thursday for the repair. I feel that that’s a bit of a long period of time between filing the claim and the service call in this case. Additionally, I had a text but there was no phone number telling me who to call if I need to change the appointment. I only had the opportunity on the text to confirm it or cancel it with no opportunity to change it.

I had the pleasure of working with Victor and his team to patch up drywall after having plumbing work done. Victor and his team were prompt and professional. They showed up on time and worked quickly to complete the job. I would hire them again.

Able to file claim online is not only great but prompt as it prevents you having to be on hold. The only problem is scheduled time seems to be too far out but they do provide you with the vendor number so you can contact them.

A technician called a phone call to make appointment, and then arrived exactly time. The Technician was very nice and kind. He finished nicely his job and explained. It was an excellent job and good experience since I ever joined Choice Home Warranty Company.

The tech who came and repaired my garage door was very professional. It didn’t even take him an hour. The garage door works great and makes less noise. I would recommend Cooper Garage Company. When calling Cooper garage the person on the phone was very helpful and courteous.

I had a couple of repairs done to my rental house in Myrtle Beach and so far so good. The renters had no problem so far. I added a claim today and wait to see the outcome of that, and will report as soon and they are done with it. My fridge ice maker just started to freeze up and let's wait and see.

The automatic call system was difficult to navigate and really didn't help us because we had more than one plumbing issue. We finally got thru to a service rep. and explained our situation, this is our first claim so see how it goes.

The time it took to get a service person out but thankfully they were able to install the fans on the same day they came out, thank you for the quick approval to allow the them to install the fan. Just work on getting more service companies in our area.

PHS was in fact prompt - they called and offered to arrive earlier than their estimate, which was fine. Alex was a knowledgeable, pleasant, efficient repair person who fixed the dryer quickly and apparently thoroughly as it has worked well so far.

The Heat pump Unit was freezing up and technician cleaned out the ice, and installed refrigerant. Unit is from 2003 but air is working again for now. Technician was on time and got air conditioning until to cooling and working.

I opened up a ticket for some HVAC issues late last week and the technician arrived early this week which was really fast! We were having issues getting our AC cool especially in the afternoons as the temperature rose, the technician was very thorough in his assessment and cleaned the inside and outside filters which he said will make a huge difference.

The technician did an excellent job. Assessed the problem quickly, communicated it to me, and resolved it. Choice Home Warranty needs to lower their damn service fee. When I signed up in 2019, the price was $45. How the hell did we get to $85 in less than 5 years? That’s not okay. As a current client, it makes me want to shop around and see whether other warranty companies have better rates.

The claim specialist was very professional and help me out with extreme circumstances even though I didn't follow the protocol. I have also told/recommended several friends about using Choice Home Warranty for their homes.

If I could give NO STARS that is what you would get! Please note that the plumber that came out was very nice however your warranty company makes false assumptions and uses skewed options when determining if a claim is approved or not. We have only filed 2 claims with this company since we purchased this policy and both times you have based your denials on inaccurate information. The sheer audacity of your claims adjusters insinuating that the issues were preexisting or caused by misuse or abuse is completely ludicrous and unwarranted. Your attempt to get out of covering something that is a necessity in all households is a shame and I am extremely upset that we have paid our hard earned money on a home warranty that is not worth having because both times we have filed a claim you have tried to weasel your way out of paying.

Knowledgeable, Mike quickly solved the a/c problem. Very efficient! Would recommend him if any future problems. He kept us advised of his schedule overload and arrived in a timely fashion. His company appears to be well-managed. I would recommend Mike to a friend.

Overall I was satisfied with my experience. There was an issue with the first technician who did not show up as scheduled on Friday. This caused me to go all weekend without air when the temperatures were in triple digits. I had to leave my home as it was not safe to stay. Thankfully, another technician was scheduled Monday and resolved the issue.

This is the second time in 3 weeks about this unit. It last about 3 weeks. Then it doesn't work. I call in. Takes about 9 to 10 days for it to get fixed. It wouldn't be so bad if I wasn't a senior 64. When it gets that hot just a little miserable and grumpy.

Choice Home Warranty did a great job. Our Air Conditioner system broke down on early Saturday morning. By Sunday (mid-afternoon), it was repaired. We could not be happier. Choice Home Warranty was easy to contact, file a claim and get an appointment.

My technician was Samvel from Fourtech. He was very thorough and Professional. Also he took care of the blockage in my kitchen sink. I was impressed by fact he took his time to assess situation before beginning. Great job. Also he was on time for appointment. Thanks.

The tech did his best. My microwave could not be fixed. He was honest and informative. My problem has been with Choice and getting the refund to purchase another microwave. I had a difficult time getting a response from the case manager after his email. Hopefully the problem has been resolved and I will receive a check to cover a portion of the microwave. Mine was a more expensive model.

Very professional, friendly, and quick response time, He was actually ahead of schedule. I would definitely let him do future diagnostics and repairs if needed. Great customer service, much better than some of the other unprofessional service people in the network of contractors, especially the ones that show up late, or not at all.

Water was freezing up in the bottom of the freezer. Repairman came out within a couple of days, diagnosed the problem and had to order a part, came back in a few days as promised. Efficient, professional and on time.

I placed my "order" for a plumber on a Sunday and was contacted Monday morning and told one would be out in an hour or so, and verified that I would be home. Then the plumber called to verify himself about 10 minutes before arriving. He fixed the plumbing problem, was courteous and polite and cleaned up after himself. Five Stars from start to finish.

Very professional and knowledgeable about ac and knows how to explain the issues. He can return as a regular when there is a problem with ac. Explained what was covered. I do not have The paper document. Has never been sent..

Does Choice Home Warranty have so many days that you have to report something if it happens within a certain timeframe? Like, if the seat gets messed up within 90 days, can they come back to that same problem without being charged? But contractors showed up every time I called. And everybody who came out for the refrigerator and some plumbing was fine.

The representative for your company was well versed in all of the options for your home warranty product. Offered many different plans to lower the cost of the coverage. My wife and I took advantage of the 3 year plan with an additional 6 months free. Appreciate the representative doing the math, although I am an ex- banker and mathematics teacher; it is nice to know that individuals can still explain mathematical concepts for those that may not understand how math is used everyday in the world. Appreciate a pleasant and non-pushy salesperson. Your rep let us make the choice, pardon the pun.

I was unsure of buying a policy but my rep was super helpful and convincing! I bought on the spot. This decision was big for me since I’m a new homeowner and want to make sure no unnecessary expenses come up. But this coverage has put me at ease. Thank you.

This is the second time I have used my Choice Home Warranty. Both times the technician came on time, took care of the problem, and there was no additional charge. I feel confident in the repairs being done correctly when Choice sends them out.

I placed a claim to have my septic system repaired. CHW sent me an email giving me time, date, and company that would repair the system. The repairs were done efficiently and correctly. I was pleased with this, my first experience with CHW.

The microwave took 3 weeks to resolve and to date I have not been reimbursed. My central air has been out for 9 days in record heat. And it’s scheduled to be patched instead of replaced. If that’s not enough I don’t know what is.

The plumber who came to fix the clogged pipes and sink issue was able to quickly repair it without any delay. He was very knowledgeable and professional. His focus was on quality and he was conscientious of my time. I appreciate his service. He also called to keep me updated on his arrival time.

Myles was very pleasant and knowledgeable. He was courteous to every question I had. He worked closely with his manager and got me a very good deal. I only hope the company stands by what I was told the coverage consists of.

The service technician that Choice sent out was excellent! He diligently took the time to find and fix the problem without costing me anymore than the basic service charge. With AC trouble, it is easy to find a reason to deny the claim. Not this gentleman. Clear and concise.