Choice Home Warranty Reviews

Kevin was very courteous, explained my options well and was not pushy. The length of time it took to get my policy started was very short. Respectful of my time. I had reservations about signing up as I had always been with American Home Shield but cost has continued to be a factor and Choice has made it an easy decision. Thanks.

I called in last evening 214700500. Awaiting to speak to a technician regarding service. Needing to speak to Choice to have Hot water tank replaced for 3.4 Years old. Unit is leaking from top of center electrical area. Seen in pictures saturated. Had to drain the retention pan due to the extensive water that was leaking from the unit.

He was on time. Explain what the issue was. Fixed the problem and was out there within 15 to 20 minutes. Very professional. Gave out card if anything else is needed. Also clean up the area once he completed the job. He rescheduled my appointment after I informed him my ice maker had stop working for over a week.

I have sub zero refrigerators that are broken following a lighting storm where my house was struck. After submitting a claim they could not find a company to fix them. I received a call from Chris who would come out and look at them. He came out on a Saturday morning and agreed they need to be replaced. I paid my policy out in full when getting it. Chris later that day (Saturday) called to say CHW was denying my claim and he is taking it up to management. My refrigerator went out which should be covered for repair or replacement to equivalent appliance. CHW is now not honoring that. If this is made right I will update my review. Chris - 5 stars. CHW - 1 star.

I found CHOICE WARRANTY online. You guys are the Best of the best!! In less than 24 hrs after submitting a claim, I get a response. If I have problems with the service technicians, you guys solve it right away. Your staff are very nice and helpful. I recommended you to all my friends.

I did not even get to finish viewing the website before the telemarketer called. He was friendly at first, allowed me to ask questions about coverage. But as soon as I gave him my credit card information, all hell broke loose. He started talking about alternate plans and long-term commitments. I would become a VIP customer and would get fast response on service calls if I just agreed to a 3-4 year contract. And save a lot of money paying a year in advance instead of monthly. When I didn't take the bait he turned me over to his supervisor for more pressure to be applied. I told the supervisor I wanted to cancel everything and he wouldn't let me. The first telemarketer told me I could cancel at any time. After doing outside research I found out there are complaints with the Virginia authorities on this company.

My refrigerator broke. Placed a service call and someone initially wasn’t able to come out for 8 days. Called CHW and they put the request back out there and got someone to come out in 6 days. It was a bit of an inconvenience because we lost some of our food and had to keep some things in a cooler. I had to buy ice every other day.

Technician who worked on the washer (from a local service) was excellent. Very knowledgeable and competent. However, he needed to secure approval from Choice to order replacement parts (bigger job than expected). It was late Friday, CHW office on East Coast was long closed, delaying ability to move process along. Even so, request was ultimately approved, work was rescheduled, job completed (different tech), and at the present unit is functioning satisfactorily.

So far so good. Repairman came out and set request for approval to repair. Part on order. Waiting for completed repair to happen. Simple repair which I was going to do myself, but in researching parts, I found that an original equipment replacement would cost approximately $100. Choice Home Warranty will have the part and service done for only the $85 service fee.

Upon request of service for A/C through Choice Home Warranty, arrangement for service to be performed was made immediately. Ct Master examined the units for the noise which could not be located, but through the examination by the serviceman, the noise became no longer an issue. Perhaps, just a few adjustments were needed to eliminate the boom sound.

On 9-3-23 submitted a claim for AC problem. Took forever to hear from HVAC company. Appointment was set and then they cancelled. Rescheduled 9-16-23 yes 9-16 for AC problem. Window was 7am to 10am. 10am passed so called and spoke to an awesome lady Becky and she tried and tried to get me a new ETA. After 3-5 phone and texts to Becky she finally got me an answer. Technician came around 1pm. Technician Felix was awesome. Choice did not cover repair as not covered. Next door lady same day 9-3-23 had AC problem and her home warranty had technician there same day. Hmmm. At any rate my first experience with Choice was a nightmare. Pondering what to do next. Again Becky and Felix were just great.

Choice Home Warranty has shown up and provided amazing service every claim. They are reliable and my issues are always resolved to date. I have been with the company almost 5 yrs now. I plan to continue sending referrals and remaining a loyal customer. The process is easy through the website, anyone can figure it out. I’m a happy customer, you will be too!

Had to wait over a week for appt in AZ 110 degree weather. Unacceptable. Choice reminders of appt were wrong dates. Must have had no communication with Air Pro. Had made a call to you requesting help for a sooner appt. Told me you could not help. Air Pro was great and thought unit should be replaced. Choice offered to replace 6 lbs of coolant. AC worked for 2 days and now is blowing hot air and not cooling.

When making a claim, Choice makes assumptions rather than facts in order not to honor contract or not to pay for appliance replacement. They did not honor the word of the technician they sent out who said the appliance needed to be replaced. They delay their decisions in order not to pay. After many calls and a given the runaround, I have to wait for a scheduled phone call in a week while my appliance continues to leak. I’m so disappointed because they had good reviews. At this point of time I just want my money back plus the $85 I paid the technician. I have such a headache dealing with these people. They want to wear a person down so you’ll give up. I don’t plan on giving up until Choice does the right thing.

Able Garage Door was quick to respond and very nice to work with. I would highly recommend this company to others. The technician worked with me on the time issue as I already had an appointment I couldn’t cancel so he let me keep my appointment and call him when I was done. He then met me at my house. The work was done in less than an hour.

Gave great information of everything being done, things that go wrong, common parts that need replacement, warranty reminder, common issues in the area. Troubleshooted and replaced the part very quick. The technician was very nice and was knowledgeable. I would recommend this technician to anyone as it was a quick and easy fix. Communicated well when he was on his way.

I switched from one home warranty company to Choice Home warranty about 4 years ago. I’ve had my air conditioner unit breakdown 4 times and my clothes dryer once. Each time it seemed to happen at night. I contacted Choice Home through the online portal and within 30 minutes had a reply. There was this one time when I had an Issue with the technician. Choice Home immediately intervened and I didn’t have to concern myself with it. Every issue was always fixed in a timely manner and with me only having to pay the co-payment. I always recommend Choice Home Warranty to my family and friends.

Our technician came 3 days earlier than scheduled by working late into the night...which we were thankful for. He quickly made the repair while educating me a little on the workings of the outside A/C unit. They also had some good recommendations for operating the unit. They were amazing! I was very pleased with their work and attitudes.

Excellent service, technician was great. Hard to ever get anything covered by the "plan" even for a multi year customer of Choice Home. Very frustrating. Again, the service technician was outstanding. Thank you for providing the opportunity for feedback. Let's see if it makes a difference in policy application. Thank you.

One of my two A/C units stopped working. I used CHW app to submit my claim. Within 48 hours a technician was on-site to diagnose the issue. The technician clearly explained the problem and that the unit couldn't be repaired. The technician contacted CHW on his recommendation. CHW authorized replacement of the unit. I'm extremely satisfied with CHW handling of my claim. I would recommend CHW services.

Why low rating. It's the average of two appointments. The first I missed a day of work waiting from 8 to 5 and tech was a no show and no reason why provided. No message of any kind. The rescheduled appointment I was constantly emailed and texted about status of my appointment. Charles was both courteous and professional.

They were good on the washer, But I have been in the heat for over a month, and they still have not found anyone to come and check out my AC unit, nor have they kept me updated. I am very this appointed. When I called them, they told me that they were looking for someone to come to come out and check, but I guess they never found anyone and haven't reached out to me.

My refrigerator stopped cooling and I submitted a claim with Choice Home Warranty. They replied that they would find someone to work on the refrigerator. The next day I received an email asking if I wanted to find my own repair company. I called around and there was only one that could work on this model, so I took the offer to find my own company. The job was complete with a total of over $500 but was only approved for a little over $300. The refrigerator was still not working and I filed another claim that is still open trying to find a repair shop. I paid to fix the problem myself. No one on this Island of Hawaii will work for their fee structure. They informed me that I was only eligible to get my own repair shop once a year. Last year I had the same problem with not fully reimbursing claim.

I found the whole experience so simple and straightforward. it was easy to speak with customer service and the service was prompt. I have a warranty from another company at my other house and it pales in comparison. It is extremely challenging to get an actual person and you must pay the deductible before even requesting repairs. I plan on cancelling that one and switching to Choice.

Scheduled yesterday, 09/15/23 for whole day wait 8AM-5PM for a Cooktop Stove repair. Technician didn’t show up. Not called. Called CHW several times and saying to wait for the Technician’s response to their email or message. Meanwhile we can’t cook at home for our kids. Still hoping that the Technician can repair our stove in a timely manner. So disappointed, clear disregard of my time and the issue.

My furnace died. I immediately put in a claim to have it repaired. I was notified within a short amount of time, that a A/C repair company would contact me and someone would be out within 48 hours. Thankfully, First Class Air came the next morning, not the second day as indicated and replaced a relay. Everything is good.

I put in two claims. The first claim was started and handled super fast. I expected it to last a few days. The technician came the first day I made the claim and was fast and thorough and I got a response that day. Just waiting for the new appliance to come in and be installed. On the second claim problem finding a technician to do the job. All in all I’m very happy with the speed of the first claim.

I called CHW because I came to My home In Fla and AC wasn’t working. I called CHW and they sent out a technician to look at the problem. The tech said I needed a new motor which he called and they approved in 15 minutes. After replacing the motor the tech also said the compressor wasn’t working either. He called to let CHW know that it still needed another part. CHW kept asking questions for a week which I answered. I kept calling and customer service said, "It’s under review and give us 24 hours." I kept calling back every day to find out what’s going on because of the house was 98 degrees. They kept say the same thing, "Give us 24 hours." Finally after a week they gave the AC company approval.

Pilot light would not stay on there for not heating our water heater. Other than ordering, the replacement part, which took a couple weeks, Joyce got right back to me immediately. Schedule an appointment immediately, and it was taken care of by a plumber as soon as the part showed up. So all in all very satisfied with the transaction.

I put a service call and agent suggested sending a plumber when I had mentioned that it was the Air conditioning, plumber came and confirmed that it was an air conditioning issue and needed to place another service call. Meaning I have to pay again when in the the first place it was the agent who decided to send the incorrect service. I called Choice and did not help.

The rusted and broken racks cause our silverware and pans to rust and do not allow us to properly load the dishwasher. The racks need to be replaced but you refuse to cover this under our warranty. I also had another claim denied earlier this year. I have purchased your warranty for two years but will probably save my money this year or find another provider.

The tech was great and very polite. I give him a 10 but still waiting on the work to be finish. Just waiting on the refrigerator to be fix and seeing if Choice is going to covered the parts and the refrigerator is fixed. I hope it can be fixed and it doesn’t cost me a lot to get fixed.

The response from Choice Home Warranty and the assigned repair company was quite quick. The repair technician that came to my home to fix my stove / oven was great. He was professional, friendly, and efficient. He was able to explain the problem clearly and the repair was completed in a timely manner.

Not happy with having to wait all day for 2nd visit and then a no show and have to reschedule. This is the second claim that we had to wait all day. Having the phone number of the technician where we could contact them to get an approximate time would be very helpful to not kill an entire day.

I had a better experience this time with CHW. I got to talk with a real person when I called to change my appointment time. I will have to see what happens during future. Although they are replacing my cooktop, I still have some questions such as do I have to pay someone to install the cooktop? I will to call CHW to answer this question.

The A/C unit stopped working on a Sunday evening. I contacted CHW that night and had an appointment with a contractor by early Tuesday morning. Unfortunately, the motor went out and had to be ordered. The contractor will be back with the new motor in eight days. The long wait for the ordered part is the only negative aspect of this experience, which cannot be helped.

I am happy with the agent’s help, the price for my home warranty insurance. This is my first time with this company everything looks to be great so far, and I am looking forward to keep this company for long term. I got my first month for free, which is great.

AHW sent a bad plumber and I informed the operators that this person was bad and they made ME pay for an electrician to verify the problem was with the plumber. After several visits and 2 electricians. We finally received another plumber to finish the job. Went about a month with no hot water because of this problem.

I was very happy with the technician that showed up. I am very disappointed with CHW. First of all, you can’t actually speak to someone inside the U.S. The person that I did speak with made two separate plumbing claims instead of one claim. The technician charged me $150.00 instead of the $75.00 because CHW entered two separate claims for a plumber which was unnecessary. The same person fixed it all in one trip. Obviously, CHW is in business to rip people off instead of helping them. I am additionally upset with the company because I was told that I should not call them if it’s an emergency. That I should call and set up an appointment for my own technician and pay for it myself. Then please tell my why I bothered to purchase a home warranty.

Very Difficult to be able to talk to the customer service real person in existing claims. Have to call over 10 times. Calls directly ONLY go to sales. Even the customer service line. Even that goes to sales. Who always connect us to a voicemail. Voicemail that talks endlessly about how Covid-19 has made the call waiting times super long. So either, go online and figure it out, or, leave your phone number for a return call. There is no email for existing claims customer service. Help. The warranty is great. Their vendors are good and professional. I would recommend this warranty to others.

#1 Garage Door, Donovan, technician, was Very Knowledgeable. Explained that Motor was still working. Kept me aware of the time it takes to receive an answer from Choice Warranty in order to repair the issue with the door, but they would not cover the cost. I cannot afford the replacement of parts.

I spoke with Seth ** and he answered all questions I had before signing up. He was very thorough describing what appliances would be covered and details about the charges for a service call. He could not have been more pleasant and because of his efficiency, I went with the plan.

AC went on the blink during a very hot period, I called in the request for repair and it was taken care of but It did take over two weeks before someone finally came and it was over a 102 degrees almost every day of those two weeks. That's why I am not giving five stars for this job. I have used this service two other times and they were very quick and efficient.

The technician performed a thorough inspection on the 2 ton A.C. Unit. He was congenial, knowledgeable, and professional. He performed several electronic testings on the output of the unit. Checked the condenser of concern. He also confirmed that everything was in proper working order. And at peak performance of the inspection.

My Air Conditioner went out 7/15/23. It is now 9/15/23. I have had no one call me regarding the problem. I have talked to numerous customer service people and they give me a different story each time. Maybe they are stone walling me in the hopes I will forget about it.

Submitted a claim regarding my heating system not turning on. The CSR stated that she would start the process of getting the system checked out. She was very professional and concerned about my situation. She said that someone would be reaching out to me with a technician who will make an appointment to come take a look at the system.

Flushing Problems with toilet that needed new parts. We have had One Drop Plumbing previously, and were very happy with their service. He was efficient, arrived on time and was able to fix the problem. Thank you Choice Home Warranty and One Drop for handling our plumbing problem with little stress.

Took days to get service for a backed up overflowing toilet, just image the contents of that. Then he never came inside nor did he camera inspect the situation to actually know what caused it. Snaked it and ran. So who knows it could happen again soon and I'll be in same spot.

When my dishwasher broke, I called and they gave me an appointment as soon as two days. When they arrived to fix the problem He thought it was a certain piece. Fix that piece, asked me to please run the dishwasher and let him know if it worked. It Did not work. He left me a number, I called him back. Came a day later and put a whole new piece in and it worked fine.

The problem was a leak in my garden tub. I knew there was a leak but had no idea that the panel on the side could open. Once opened, it revealed a hot water constant drip. The problem was quickly resolved and the repairman was both pleasant and professional. Thank you Mr. **.

Some was great, very professional, polite, and provided safety tips. The only negative comment I have is that it took 4 business days to get someone out to the house. Fortunately, it was not hot so not an issue. Thank you,.

After filing my claim I called 2 days later and the person I talked to advised me to get my own plumber and have him diagnose the problem. I did and he came right out and filed the diagnosis. What the person failed to tell me was that I needed to go back in at that time and file for reimbursement. Thus the plumber showed up 4 days later to repair the break. He finished the job and I had to pay because they hadn't heard from Choice. I called and was informed that there would be no reimbursement because I hadn't followed the steps correctly. I didn't even know how to get to the claim status tab until she told me when I called after completion.

Serviceman Tim called before he came out thirty minutes ahead. Arrived timely and diagnosed the problem right away. A part was needed that he did not have in his truck. Called the part in and came back to my home in afternoon to complete job. Encouraged me to obtain an annual contract so they could service for summer and winter. Was very polite and friendly. Was more concerned about getting my air conditioner working as I was. Did an exceptional job of fixing the problem and explaining things along the way.

The technician was very good, very professional and got the job done in a timely manner. I would recommend this company to anyone. We were desperate with no A/C in the house, and again, the job was done and the air conditioning was restored. We are actually thinking of using this company for semi-annual maintenance.

The repairman made the job seem super easy. He came and resolved my garbage disposal issues in about 10 minutes or less. He was cordial and gave me options for my payment said good day and it was all done. The water is now going down as before and we can use the disposal.

Had issue with AC, tech came out sooner than expected which was great, took care of the issue, made sure everything looked good before he left and we were glad we had AC again. Didn’t have time to worry if we were going to be out without AC. Great experience.

Choice Home Warranty responded in a quick and timely manner. The technician of Sunshine Services of Florida was very polite, personable and very informative. He did a great job locating the issue and fixed it promptly. I appreciate the wonderful and excellent service, as well as attention to detail. Thank You!

Frankie was fantastic. He explained the policy and advantages to taking a longer policy. He was friendly and very informative. He took the time to answer my questions and repeat when necessary. I feel like I am getting more for my money. I will be cancelling my existing coverage in 30 days.

Your salesperson called and reviewed the information on home insurance, he was very informative and patient with all our questions. He sold us with sharing everything that would be considered covered and the way to call upon a claim when needed. We were so impressed with all his knowledge and experience in what he was selling that we purchased the 6 year plan with a senior benefit included. ~

Technician showed up a week after call was placed. Took bottom panel off, tested several connections with a meter, tested again and water came on. Cycled unit one more time, water again came on. Technician deemed it fixed. As I live alone and don't have many dishes I did not need to use the dishwasher until Thursday after my dinner. Same problem presented itself - no water. Need to call again in the morning for a return visit..

We filed our first claim for a microwave yesterday. Today I received an email stating they haven’t found a technician yet and offered a reimbursement if I wanted to find someone. Repair shops here charge 99.00 for a service call and with Choice we pay 75.00 so I would be out that money. Plus having to wait for the technician to determine what is wrong and submit it and wait for approval and then having the work done or buying a new one and having to have it installed. I don’t have a lot of extra money to wait for a reimbursement for 30 days.

When our HVAC system stopped blowing cold air during the midst of a historic heatwave, we made the claim Wednesday evening and the repairman arrived the next morning. He was very thorough in his work explaining what he was doing and had the needed parts with him. He also detected and addressed a drainage problem from the AC condensation. The experience was efficient, thorough and to our satisfaction.

Called for a “Natural Gas “ issue. Choice said it would be (24 to 48) hours to be assigned to one of the contractors. I told them, this was a emergency issue because the “Gas was cut off” by the gas company. Day 1, no one assigned, I called, they said it would take at least 48 hours to assign. I cancelled my call and request. I had to hire someone quickly, my tenants can’t wait without “Hot Water or Gas”

Technician arrived at appointed time and quickly diagnosed the problem. He had the breaker replaced quickly and left the area clean and tidy. He was friendly and polite. He appeared to be very knowledgeable and did not waste time visiting with me. I definitely would ask for him again. Thanks!

I’m a disabled senior citizen whose air conditioner went out last week. I submitted a claim to CHW. They assigned a partner vendor who scheduled an appointment and fixed my problem. I was completely satisfied with the quality of the service and repair. I would recommend the service provider as well as Choice Home Warranty to anyone interested in a home warranty service.

I really appreciate speaking with one of your case manager yesterday which solved my problem as best possible. Thank you for helping me with the purchase of a new dryer with a Gift Card from Lowe's. I've had Choice Home Warranty insurance for several years now and I would definitely recommend homeowners to consider them.

Company policy is awkward (providing a Lowe's gift card in lieu of cash payment requires waiting 30 days to await arrival of gift card in order to make replacement purchase). Customer service representative, Lydia was prompt and very helpful resolving the issue.

Choice Home Warranty (CHW) has been exceptional in providing responsive customer service, satisfactory resolutions of submitted claims, and sound case managers that assisted me in reaching mutually agreed upon financial settlements for appliance replacements on 3 claims thus far. I appreciate the professionalism of CHW staff in all facets although at times I didn’t agree on the final outcome, but at least I know the staff, especially Case Mgr (Lydia **) tried her best to extend the best offer possible for a microwave full replacement that I accepted due to her respectful and informative approach.

Choice is a very dishonest company and does not cover what it should. I have been working to get AC replaced for over 2 months. First informed that I would have to pay $1275 for uncovered "modification" that are not actually modifications. After going back and forth realized there was no choice and moved forward. Was then called and told that Choice was having issues getting the equipment, which seemed shady as tech could get it in a couple of days, and they would have the tech provide. However, that would increase my cost over $1600 and reach the cap so that nothing else on unit is covered. I asked to wait for their unit and was told that it was no longer an option, so again had to move forward. I've now been told by the tech that he is not willing to provide the equipment due to Choice not paying him for previous claims that they had him provide equipment.

Have needed washing machine, dryer, and electrical problems repaired over the course of the last year. Have found Choice easy to use, prompt, and hassle free. Quick response times. All items seen too within 5 days, including weekends. Definitely best warranty service I've been with. Would definitely recommend to everyone.

Recently, my wife and I were required to utilize our home owner's policy to repair/replace items that had stopped working. Choice Home Warranty quickly processed our claims and identified local vendors to replace our appliances. The service personnel were professional, courteous, and timely. I highly recommend Choice Home Warranty to anyone who wants a good home warranty provider. Thank you Choice Home Warranty!

Overall I was pleased with the service but there was a bit of a wait for the technician to come out and service the AC. We had to stay in a hotel for one night which was more money. Just wish the appts were faster especially for something so urgent such as AC repair.

My friend told me about Choice Home Warranty and I said I will it a try. I picked, started filling the online application form then got interrupted and left it. But they got my phone number from the application and gave me a call. The caller explained every step I needed to know about the company. Answered all my questions and concerns professionally. I signed up for a policy. I’m convinced it’s going to be a great service and experience.

I was very happy on how this repair was managed and handled. The home warranty process worked the way I expected it to go. It was easy to file a claim online. My claim was picked up by a qualified technician within 24 hours and with a company I trusted. He arrived on time and was very pleasant and knowable. Great job!

My name is Gloria, I am still waiting for the report on my refrigerator. They reported back on my stove, but my refrigerator is most important. Please let me know about my refrigerator soon. Thanks! The technician sent out was very professional and friendly. He appears to be knowledge of the appliances and put forth efforts to assisted at great length.

They never showed up and left their phone number and never returned my 3 calls to them. Very unprofessional and do not plan to ever use them in the future. Please reschedule another company for us to get this repair and I advise you not to use this company in the future.

He arrived early within the window we were provided for the maintenance of the dishwasher. Not only did he deal with the main issue, but he also noticed some other little bits of maintenance and recommended how to deal with them (even as small as raising the top rack in the washer). Definitely recommend!

I’ve created a claim on Sep 7th due to an emergency to fix my AC, and it took until Mon Sep11 to have the Contractor to check the issue. The contractor checked and provided a diagnosis but haven’t heard back about when they will fix the AC and it’s Wed Sep 13th already.

Representative seemed very knowledgeable, answered all of my questions and made me feel at ease in trying another warranty company due to very negative experiences with a previous company. I was impressed with your overall services offered, company contractors, survey of contractor services, minimum amount for appliances covered and customer contact with a specific. The Labor Day discount was a plus.

Your representative send out a plumber and I paid the $65 for him and it wasn't a problem for a plumber. It was electrical. So I had to pay another $65 for electrical. Am I gonna be refund to $65 since this is one event that you sent the wrong technician.

I will keep this warranty company cause y’all was there for me. Thanks for being very professional and prompt. Took care of all my appliances and replacing my washer for me. Refrigerator works real well. Thanks again for being very very professional. I’m glad I chose this company to do business with. Again I will continue to used Choice Warranty as my Provider.

The signing up procedure for a Choice Home warranty went smooth. The sales rep Kyle we felt gave a good price. So this phase of us becoming a customer I rate a high 9.(I never rate a 10). The policy doesn't take affect for 30 days so can't rate on company performance.

The representative I spoke with was Jessie….He was so pleasant to talk with. I will recommend my friends and family to call Choice Home Warranty if they are thinking about coverage for their appliances…I really hope I will be pleased with the decision I’ve made today…Jessie is truly an asset to Choice Home Warranty…

I just got off the phone with this lovely young lady. I don't remember if her name was Dre or Trey and I feel so bad I should have asked for a spelling but she was magnificent. That's why I keep renewing and renewing with Choice Home Warranty no matter what. I certainly appreciate the amazing customer service.

Charles was very helpful. I have the Total Plan beginning in 30 days. He explained detail about the questions I was asking him about the coverage of the systems. I was very much interested in the Air Condition and Heating systems and what it entails. What was offered with plumbing system? Thanks you.

Leo was extremely friendly, helpful, and made sure I received the best rate. The process was extremely easy and I had the contract in my inbox within minutes of calling. I hope I won't have to use my home warranty, but I have peace of mind should any issues arise. Thank you!

Exceptional customer service so far. My initial call Rob ** made me feel like he wanted my business. And was able to match my brother-in-law's price for the service. I am still waiting on email to reference my brother in law's contract # to get him his month for free.

I find it totally unacceptable in this day and time and with the technology available that I have to wait 25 days to receive my ecard from Lowe's in order to replace my washer. I asked if I could be sent a check instead which would have provided me the opportunity to buy my machine but was told that was not an option at this point and that I would have to take a lesser amount. Very disappointed in this process.

I just moved into a home and got stuck with this company. The washing machine was not working when we moved in. The technician "Jerry" came out and said that the order was for a dishwasher and not the washing machine. But he did look at the washing machine and let us know it needed a part to be ordered. The next day the technician called to say that this company would not allow him to forward the claim due to it being under the wrong appliance. I called to speak with a representative from CHW who said since it was their mix up they would fix it. The next day the technician "Jerry" called again to tell me they still would not let him further the claim. I called again and spoke with "Shay" who told me she would NOT allow me to speak to a manager or supervisor and that she could fix my issue. I asked her over 10 times and she would NOT transfer me to a supervisor.

Forever Plumbing did a good job on my plumbing repair. They did clean work and knew exactly what to do. They completed work quickly and were very pleasant. They removed the old parts. They were very pleasant. They called ahead before coming so I knew it would be them at the door. This was a husband and wife team. I saved their card to use again if necessary. My first Choice service and I was pleased.

My experiences have not been good at all. I find it takes too long to get services when needed, I waited almost two weeks to get a commode fixed that took 20 minutes. I was led to believe the warranty covered more cost than it does. I have seriously considered canceling this service and calling the people I have encouraged to take advantage of the service. I keep hoping I will get a service experience that will change my mind but so far that has not happened.

It was a quick replacement of locked up garbage disposal. Choice Warranty handled claim very quickly and plumbing company was very reliable. San Antonio plumbing company handled replacing garbage disposal after getting the approval from choice warranty to continue with replacement. It was a in and out job.

Event occurred on the weekend but got no response until Monday and the first available appointment wasn’t until Tuesday. The technicians from Optimum that provided the repair were exceptional. They were friendly, efficient and timely. I would have preferred a quicker response given the air temperatures this time of year.

My washer broke on Sunday morning. I filed my claim on Sunday afternoon, and by Sunday evening I already had a service appointment notification. My washer was completely fixed by Tuesday afternoon. So fast and easy - I could not be a more satisfied customer. Thank you Choice Home Warranty for excellent service and ease of use. I will definitely recommend Choice Home Warranty to my friends and family.

The plumbers were great and very nice. They called ahead and let me know eta and were on time. I was happy they were local as well. I will recommend them in the future. It turned out to be an easy fix for someone knowledgeable. Thank you so much for helping.

The technician who came to my house was very professional, and he fixed my house’s dryer very quickly. He was on time, and fixed the problem at the same day. I am very happy with his work and the dryer is working fine now. Thank you so much for your great work!

On Sunday I reported our dishwasher was leaking when emptying water. CHW has not assigned a technician to visit and verify the problem. The only thing from CHW is “we are trying and working tirelessly” **. I paid over $1700 for this Appliance Coverage and received nothing in return when requesting a simple dishwasher assistance. I am considering contacting the Va IG with this item.

The technician was just fine. It is Choice that I have a problem with. I had a leak and you put no priority on the service. I could not get a hold of C.S. I plan to drop the service and go with another provider. I have had several requests and no follow-through. I have gone ahead and fixed problems on my own. Unreliable is the best word to describe Choice.

I was given a deal with my contacts that allow me to save better than my current plan. I feel that this agreement needs to be shared with the community and I'm going to make sure my experience will be shared. Their fees are flexible and that was what made me transfer over.

I would refer people to your prompt reliable service. I appreciate the honest and complete explanation of the service representatives. Notifications of expected arrival time is very helpful. The rapid, quick response to come out when my air conditioner quit working was essential, because of the extreme heat. Thank you for excellent service!

Greg ** is a great salesman! Not pushy and did give me a great deal. Friendly, professional. Appeared to know about the area where I lived which gave it a more personal touch. All materials were emailed immediately just as he said they would be. One of the reasons I went with your company is because I researched, and your company came up as #1in this field. Am hoping the research and Greg's salesmanship prove true. I think it will!

My service technician was very professional. I would have him anytime I had an appliance problem. The service technician was on time. The service technician introduced himself before he entered my home. My service technician was also a very pleasant person to have a conversation with. I would truly recommend him.

You take a long time to assign a contractor. I had to wait for 3rd contractor before it was fixed. It took over a month and half. And it was in the middle of the summer. The contractors were all very could. I hope this will not happen again. You need to improve.

The technician did fine, but he just took pictures of the problem. No work has been done yet for the issue to repair the damage. This was only an assessment, but once the service is done then I can give an actual experience response. I need to know when they are returning to fix it.

We have had several appliances break within a short period of time. Every tech assigned to fix the problem arrived on time and was friendly. When a part was needed it came in just a short time and there was no additional service charge. When sending a service request, Choice Home Warranty contacted us almost immediately. We’ve been very pleased with this company.

Eli is a great salesman, he went over all the plans with me and wife in detail and why we were better served by the VIP plan even though is a lot out of pocket at first. Eli did a good job conversing us of the best choice. Your total plan coverage seems to cover most everything.

Still blindly walking through this process. Thinking I enrolled with full coverage. Guess I need to read the policy again to make a list of all repairs not covered. Paying $85 each time to get repair quotes isn't what I expected.

My AC was making a horrific noise just as we were starting the long "Labor Day Weekend." I was afraid that it would stop working at some point and that it would be a long time without air! Thankfully I was very relieved that it continued to work regardless the continued loud noise! I contacted Choice as soon as Tuesday morning rolled around and I was quickly notified that somebody would come over to take care of the problem. When the technician came he told me what the issue was and that he had to contact Choice because it was an expensive repair. I must say that I was nervous but was very relieved that they cover the repair! My AC unit is working quietly again! I'm glad I have Choice Home Warranty! They took care of the problem!

I was pleased that you use great technicians. Our washer broke and you sent out Sears Appliance Repair. Used to have American Home Shield. They used subpar technicians. Rated 2 1/2 stars on Yelp. Always had to get authorization before repair began. Your rep man came, saw the problem and ordered the parts. They are rated 4 stars on Yelp. Great service!!

Seth ** was so very great to work with!! I was very impressed with his professional approach to all of my questions. I'm a licensed realtor for over 30 years and will recommend Choice Home Warranty to my co - workers and to my management and personal friends and to my family members.

Total Plumbing visited on 9-11-23 to fix my leaking toilet. The worker's name was Bob. He kindly placed on shoe covers before entering my home and I really appreciate that professionalism and consideration. Bob got to work quickly after calling Choice for work repair approval. It was completed in much less time than I anticipated and he explained to me the work done. I believe they have done work for me before, but Total Plumbing does excellent work and I would recommend both their company and Choice Warranty (of which I have been a member for years). Thanks for a work well done once again.

Had issues with refrigerator for months after 4 or 5 months of repairs and sevice calls was declined reimbursement for another fridge..issue was the tech saying someone must be forcing open and closed therefore not normal wear and tear.. Very disappointed because it's just me and my husband no problem opening and closing.. After talking to a specialist issue resolution she decided to replace the fridge. I went through a lot of stress and noise for months and months. The young lady finally resolved my problem..it will be replaced.

Great coverage and prices. Helpful and knowledgeable staff. I have them check to make sure we had plenty of contractors in my rural area and was greatly surprised to hear there are over 30 contractors in my little area. They even named the companies so I know they are local.

Repairman was very professional - called and texted before he came. Explained what needed to be fixed and received quick approval from Choice so was able to repair opener same day in an efficient manner. Explained what he recommended with cost of repair so that there were no unexpected surprises or costs. Highly recommend Ariel the Garage guy!

The technician was very knowledgeable, patient, and professional. He diagnosed the air condition system issues quickly and accurately. In addition, he and his company, ServiceCare, provided excellent customer service. Always called in advance of arrival and arrived on time. I would definitely use and recommend him and his company without hesitation.

I am very pleased with the work that Carlos did in repairing my garage door. My only criticism is that I had an appointment window of 11-3. Not having heard from him at 2:50 I called him. He was running late and would arrive around 4. He should have called me earlier and told me this as I was waiting since 11.

My faucet was leaking every time I turned it on, it was such a mess in my garage, it’s fixed now, the plumber was very professional and also very pleasant. He went to the hardware store right away, bought the parts he needed and fixed my leak. I’m so pleased that I purchased the Choice Home Warranty.

I expected a $65 service call yet my bill was $233.89. That's a far cry from $65.. I don't understand this. And no one told me in advance. I did get an email saying I would owe $96 dollars. Then the bill totaled 233. Still this is not what Choice states when they send a repair person. They say $65.

He arrived and then fixed the problem in short order. He also instructed us on the problem and the solution. He is a very nice and competent helper! He has serviced us before and we hope that he will come again, should the situation warrant it. Also, he was flexible with the schedule. Initially we were scheduled for morning service, though no one asked us about our schedule. I called the technician, and I left a voicemail. Quite rapidly, he changed it to an afternoon service.

Very disappointed in you guys. No telephone manners. The guys never showed up to complete the job. I called him three times and he said he was on his way, never showed up and he apologized the next day when called me and said, "I will be there around" and again never showed up to do the job.

Your repairman man was on time and very quickly determined the issue. After you approved the the repair, he communicated via text (which I liked) that the part had arrived and we set up an appointment to repair. He was great.

Michael ** helped me to purchase a home warranty policy today. He explained the policy to me and answered all my questions. He also followed up with email. I could not be happier with the service provided and with my new policy. Having had disappointing policies with both American Home Shield and Select Warranty, I am happy to now be a customer of Choice. Thank you, Michael!

Excellent experience with the Garage Door Company, Southwest Doors and Gates. The Technician has a good knowledge and repair ability, very good manners and attentive support. Thanks a lot, Choice. My husband and I are very happy with the choice we made in selecting this firm.

This organization wasn’t truthful when the policy was delivered, therefore I cancelled in the same day. When I confronted the resolutions specialist, she yelled at me, cut me off rudely and argued with me on every valid point I raised. The policy didn’t disclosed all information I gave the original sales agent.

Still haven't heard back from All Brands as to the status. Getting a little worried as the gentleman Wilhelm said he would call. Contact as to the status of where the repair is essential for your customer satisfaction as I am sure you know. He indicated he would call and hasn't to date. Please advise me directly at **. Thanks. Mike

My technician quoted a price of $650 for parts not covered. He entered my residence with only a water tank and no extra parts. When asked about it he said he'd refund me for two of the parts! I need a refund for all for that he lied about. Choice had left out up to me to handle this situation which is very customer unfriendly.

I have had to use Choice Warranty 3 times, washer, dryer and refrigerator. Each time the service (by Sears) was great. Now I am waiting to get someone to come and service or fix my heat pump which quit yesterday, it is very hot here in Yuma. I hope someone calls soon, it is 87 deg. F in the house.

I receive a call from Choice Home Warranty to see if I was interested in a home warranty. We talk and I received the information I needed and decided to join. All went well and I am please with the service I received. I will read over the policy to get a better understanding of what the policy cover. I was inform that I had 30 days to review and if not pleased could get full refund.

I put a claim in on leaky dishwasher and they told me that they would give me $250 allowance for a new one. I called and appealed and they said, "Sorry $250 is it"- I can't find a new one for $250 at Lowe's. So now I don't know what to do-

After several hours of researching the best home warranty program available, I was contacted by this company representative Gerald **. He was very professional and very knowledgeable about the plans. He informed me of what my options were, and he also initiated questions about possible military service and senior discounts. He provided basic information via email to confirm who he was and with which company I was speaking to before I felt the need to give any credit card information. I was very pleased with the final contract that I received from this company. I would recommend this company to my friends and family and anyone else out there. Looking for a home warranty program. Contact Mr. ** and let him know that I sent you.

I've had CHW for two years now...in that time I have logged 3 issues. The first two they didn't find a service provider. I cancelled the first and had it repaired myself. The second I found someone and tried to get reimbursed but didn't follow procedure on having the service provider contact them in advance...my fault. This third issue was rejected by CHW initially, I called them and they did push it out to their network. After the repair was done, CHW then rejected the repair about an hour after the technician left. All of this is very frustrating for me and I will not be renewing with CHW.

I appreciated the promptness when I first set up the claim. The service person was there within a day, and the decision was, made within minutes that we needed to replace our item. However, we were told it could be up to 30 days before we received the Lowe's card so we could purchase a new one. So, we're without our microwave for possibly 30 days. My hope is that if we have a more important item break, we won't have to wait this long. A cash reimbursement would make more sense than a gift card to a specific store.

I called in to Choice on claim #**. The plumber fix the commode, but not the leaky faucet! When I called Choice about this, the lady mentioned it was two different things - so I would have to do a new work order and pay the $65 all over again. She also mentioned the plumber could not do both. A blockage and a leak??? I stood next to the plumber and he said he could do both but the leaky faucet was not put in his work order. The leaky faucet is next to the commode on the BR sink. Why couldn't he do both? Now if I want the leak fixed, I have have to pay another service fee. What gives??? Is this a scam??

Easy appt made for sears tech. Arrived on time. Good courteous tech. Must wait for part. Maybe 15 Sept install. I paid 85 dollars for tech. I am paying 65 dollars each month for the choice insurance. The part to be installed is 145 dollars, it is covered by the Choice insurance.

Safas was great. The scheduling was trying since they were from Baltimore Md. I hope CHW has more local representation for services. CHW did work hard to find services but evidently, local contractors are hard to find and deal with warranty companies. One of the companies reported that they struggle with getting payment for their services and will not work for warranty companies. AHS is another one but they are costly and continue to raise their prices.

For the most part, I have had a successful experience. Some very quick responses and resolution to the particular issue. Few that were a little frustrating, but I would recommend the program and I have to others. I would like to see a phone number noted on the confirmation of service to contact the company. Also, the window I received of 8 hours was a bit inconvenient, try to shorten it to 4 hours or less. Thank you.

Some of the customer service agents need professional development and customer relations training. Lack of consideration, systems understanding, and overall poor behavior reflects poorly on your company and downgrades the customer experience. One agent disconnected my call after refusing to allow me to get help with my claim from someone else.

Response time was reasonable, my tech arrived in the time slot I was given. He was very quick to fix my issue (approximate 15 minutes) and answer any questions I had. My only complaint is I had emailed you all the day before & asked that the tech call or email me that they would be arriving in about 20-30 min because I was at a relative house but did not receive any notification. Luckily I was there.

Loved my plumber. Cleaned two drains in maybe 12-15 minutes and discussed other issues. Plan to make him permanent plumber and use him to install water heater in near future. Much cheaper than other services I have used!!! One issue was he was scheduled for 11-3, but hadn’t showed by 4:30. I called and he said claim was cancelled. Choice had canceled when I added second drain, but forgot to open new claim. So glad I called!!

My experience was very satisfying. I was given accurate facts and up to date Information. Did not sound like a sales pitch. Price was fair. I was surprised there was deductible but that was fair as well. Yes I would recommend. However time will tell if something happens. I was told 24 hours 7 days a week which is why I choose to sign with them.

I like Choice Warranty but it takes too long to get an appointment. Still have to deal with the inconvenience of the problem. Water running all over the floor and leaking into the basement. I liked Perkins Plumbing. Previous service was great!!

Each time I’ve placed a claim, it’s been an exhausting effort to convince you all that you DO actually cover the issue I have. Recently it was a sump pump issue that I have ADDED coverage for and I was still told I wasn’t covered. At this point it’s cheaper financially and mentally to just get a refund and do the work myself.

Enjoyed working with Ben. I only have one concern though. We were given a quote of 75 $ for service fees. Now I received an email saying that my service fee is 85 $. What’s up with the difference in quotes? I do like the program. It’s better than the one we had.

He did a great job fixing my leak. He took his time and make sure that everything was done right. And he came in time and didn’t make me wait. And it was fast and easy to deal with. Nice and friendly as well. I would recommend him to anyone. Thank you for your hard work.

Easy to get appointment. E mailed technician, time and date right away. Tech was on time and did great job taking care of issue. Been with Choice for several years and very pleased with them. Their ease to contact, as well as what it feel is a fair fee for services provided, is the reason we are with them and will stay with them.

Quick phone call to Choice Warranty allowed me to open a claim which was responded to via email contact within minutes. Within an hour, I had a scheduled appt. and contact info. The technician arrived on the scheduled date, on the early end of a four hour block of time, promptly found my problem and took care of it quickly and efficiently. I am very pleased with my Choice Warranty contract and have had good experience with the technicians sent.

Started as a disaster. 126 hours from claim to service. Horrible phone interactions with self centered skill lacking customer service. Resolution agent on Wednesday saved the day and the account. She listened and offered solutions. Actual service was excellent. Technician was service oriented and solved the problem quickly. Attic Air is a company we would refer.

You send me a scheduled appointment day and time without speaking with me. Before scheduling appointments the repair service should reach out to the client so an appointment can be set up between the two of them. You set up an appointment for 8/28 yet no one showed up. My unit is want fixed until Sunday 9/3.

Been with Choice Home Warranty for three years. Have a problem with water pressure coming into the house. Took two weeks for Choice Home Warranty to make a decision and then they only offer $300, your plumber you sent them. They want 1300. I should not have to pay $1000 out-of-pocket. I am disputing the amount! Also, I have the supreme package.

Positive Technician quality. Better than the competition (AHS, 1st American Home Warranty). Poor: Choice Home Warranty timely communication and updates. Poor: commination skills from call center, read from scrip only. Same as above from a manager call back. Slow: technician being assigned to claim. Overall loved quailty of assigned vendors, unhappy with apology email from (Please accept our deepest apologies for the delay getting a vendor assigned for claim), Two Claims, Two apology forms.