Choice Home Warranty Reviews

The team’s app worked as advertised. The company was assigned quickly. I was able to speak to a real person at the repair shop. They worked with my schedule to make the repair the very next day. The notifications for their arrival were accurate. The garage door was fixed correctly and quickly. I am very pleased!

You were highly recommended on an ad from Facebook and when I talk to Daniel he was very kind and helpful in helping me decide which plan would be best for me. I like that the plan is reasonably cost, would and will definitely recommend Choice warranty to my family and friends.

I just found out that the Better Business Bureau will not give you a rating due to complaints and problems. You're not accredited through them at all. Is this true? This leads me to believe I should never have given you a payment. Once I gave the payment the man was super fast and I said you don't have time for me now that you got my credit card number. He said, "Oh no." Now I see why.

My experience from making a claim thru the service was top notch in every phase. Could not have been better. A+D Appl. Service was one the best service contractors that I have ever used. I will be happy to recommend him whenever I can in the condominium I live in..

I could hardly hear and understand what the claims representative was saying because of the level of noise in the call center. Perhaps the reps need a sound deafening cubicle of a microphone that doesn't pick up all that background noise!! I could hear other customer service reps talking at the same time I was trying to hear the lady taking my call.

Easy Electric was assigned to repair our problem as it was in the Master Bedroom. We had no lights and it was a safety hazard, the problem was fixed in 2 trips as a fixture needed to be replaced! They were prompt, professional and resolved the issue in a very timely manner! I would recommend them for any repairs anytime!

Troy was very informative, but, was fairly pushy in attempting to get the most money he could upfront. As a disabled veteran and senior citizen on a fixed limited income, I simply do not have that kind of money laying around. Troy was a "good" salesman who offered several options that I just couldn’t afford right now. Troy said he understood, but, I could hear the disappointment in his voice.

I was speaking with Luke. He was efficient and knowledgeable. I had questions concerning the home warranty coverage and he answered them. I was in the process of finding a New Home Warranty company. He made it simple to enroll. Also he was so easy to understand. That is a big plus.

I had a problem with my faucet which is now fixed. The plumber was pleasant, clean no mess he kept working until the problem was fixed. I have had this service for about five years and used it 5 times. I was always happy with the results and would recommend Choice to anyone looking to solve their problem.

I have a Samsung oven. It was taking about 45 minutes to reach the selected temperature. Also the self clean function did not get hot enough to clean the oven. Alpha Appliance came and fixed the problem quickly. He was on time, did not mind answering questions and explaining what the problem was.

It took a will to get the correct technician to properly fix the refrigerator - can't say we didn't have some bumps in the road, but they told me, Choice Warranty, to hang in there and they would make it right - I'm glad I did, without a doubt they made it right

Our AC was working overtime but didn’t cool off. We had to change our appointment and Maria from All Florida Cooling was accommodating and helpful. She called us with all the changes that were done on our behalf. The technician Nick was very nice, on time and knowledgeable. Spend time and explained what and why has to be done.

It took 2 days have a technician contact me, was very concerned due to no air. But techs that showed up were very professional and were able to fix the problem and explained everything to me. My only concern is that any of the heating and air companies were not willing to work with any of the warranty companies. Unsure if I should continue paying for warranty service.???

Assigned Var Solutions LLC Mr. ** was technician. He was very knowledgeable, he was so nice and he called me on Sunday to confirm appt. Also on he let me know the time he would be at my house. This was a very good experience getting repairs through Choice. This company and Mr. ** the tech was Excellent.

Different getting repairs approved through reimbursement process because apparently they do not have technician locally. Decided to go through reimbursement process which was like jumping through too many hoops. Technician and myself have difficulty with technology which has made this process a nightmare. Needed it fixed asap as couldn’t turn water on in the whole house because of a major leak in the shower.

My rating is low because of Choice's inability to handle emergencies, situations, like a hot water heater going down for the count. I believe you need to create a whole department for emergency contingencies. Until that time, the warranty program doesn't seem to make any sense/cents if you need something repaired quickly. Meanwhile, your response time to repair. Something quickly needs to be addressed Sooner than later.

This was my first time calling and the employees spoke with a rude and pushy tone. And because I chose not to take the 3 year plan, he said to me, "Is that because you can't afford it." I called back to ask a question, and got another rude person on the phone so I hung up. My third time calling was because I made a payment of the $49.25 but I never received a receipt, and this person said that they sent the receipt to my email, it has been 30mins and sitll have not received that receipt.

I have 2 A/C that needed service. I knew I would have to pay for 2 service calls. 2 claims were opened and assigned to 3 different companies. I was told that they could not manually to the same company. If you would like to call me, I will continue what I went through. **

Had the warranty on my ac. Paid them for at least a year long, had my ac go down due to normal wear and tear. Caused a leak, called. Said, "We will allow you to get it fixed and be reimbursed." I did, filed claim, technician stated normal wear and tear, denied reimbursement giving no valid reason, this is the worst of the worst, don't waste your money paying for a warranty which they love denying legit repairs, will be suing for a full refund for entire year.

So I have some bad issues with a leaking dishwasher. I put in a claim and CHW sets up everything very smoothly. But then after the technician comes and checks out what the problem is Choice Home only approves a $14 fix which doesn't cover the technician's cost to come out and still doesn't address the safety hazards that the technician listed in his report to them. I am very disappointed that CHW is cutting corners and they are unwilling to take care of the things they say are covered.

Excellent service tech, was very knowledgeable about trouble and repaired it in short time. He was very professional. Dressed good and very friendly. Will definitely use this service again and I am glad that I got the contract with them. I don’t have any more to say on this this review. Thank you.

The process of getting service on air-conditioning was a little slow but efficient. The unit was 20 years old when I called for service, a leak detected, after a few steps, it was determined that AC needed to be replaced. The technician did a great job. I now have air-conditioning, again thank you so much.

I purchased a home warranty contract from Choice Home Warranty, and Ravi ** is the company representative with whom I worked. Ravi was courteous, patient, knowledgeable, and professional. My experience with Mr. ** and Choice Home Warranty to this point has been outstanding. I Based upon my initial contact with Mr. ** and Choice Home Warranty, I would encourage others to consult with Choice Home Warranty before purchasing a home warranty contract with another provider.

Email was great but the initial phone call was not pleasant. Too much background noise with other customers. Your representative did not have a firm command of the English language. He never answered my question and kept saying the same thing over and over like he couldn’t understand me either.

Updated 10/04/2023: Do Not Use Choice Home Warranty. They sent a technician and he submitted the paperwork of what was needed, the claim was approved and they wanted $1,495.00 and I would pay the technician $3000.00 when installed, which does not seem like much insurance. They never ordered my unit. I live in Texas and it was 110. I was without air conditioning for 3 weeks, I canceled the order and have someone putting the unit in tomorrow.

I called to file a claim, I was told my septic was not covered. But I purchased optional septic coverage with my contract. I had to argue several times what the contract said and I had the service. Finally she put the claim through, I tried to ask why it was not clear that I had paid for this service with the contract. She didn't seem to understand the question. I didn't have any more time to deal with this issue and just moved on.

So let me start off by stating that all three of my previous claims have been continuously denied or have had to jump through hoops and wait weeks to months to resolve. Current issue is my water softener that started leaking and flooded my garage in the middle of the night. My house which I purchased a few years ago came with a water softener several years that is no longer made. After calling Choice Home Warranty for repairs, they initially took 2 days to assign the work order. After the plumber evaluated the water softener and specifically stated that the bypass valve was had broken due to normal wear and tear. The bypass valve was leaking because the O rings on the piston had worn down and blown out the piston on the bypass valve. Choice Home Warranty is refusing to cover the claim because they refuse to accept the plumber's recommendation that the part broke due to normal wear and tear.

This was my first time using Choice, and I have to say this was a good experience. One phone call, and they had a repair man within 48 hours. Fixed the washer; a minor fix and as good as new. Choice works. Will always have choice for the home. Choice paid for itself over and over again.

I shut down water in kitchen. Repair was schedule for 7 day later. Called CHW and asked to re-schedule to earlier day, but response was: We aren't emergency Service!? 7 days without running water it's very bad. Luckily for us 1st class Property was able re-schedule for earlier date after my call to them. Also I expected to pay only $65 service fee to get the same Faucet. But I was forced pay difference between my Low rate Faucet and cheap low quality one.

I was looking at home warranty options and received a call from Tyler at Choice Home Warranty. He explained all options and offered different options tailored to my needs. He was very thorough. I was able to choose options important to me. We went over the specifics of the policy in a non pressured environment. Would recommend so far! Will sleep better knowing I have minimized any unexpected expenses.

Customer service is excellent. Quick and easy process with representative. Received confirmation email right away. Pricing for full coverage very reasonable. The service fee is very competitive. Received a complimentary month of coverage with Choice Home Warranty. Affordability and flexibility are important to me. Thank you Choice Home Warranty for the awesome service you provided.

I was most pleased with the turnaround time with which I was notified and when the technician came to make his assessment. That my went down on a Friday, was unavoidable. But the technician returned on Monday, with the needed repair and completed his work efficiently and promptly. And all I paid was the visit of the technician. Thank you.

Your repair person arrived on time and was professional. He reviewed the problem and checked out the equipment. He made some minor adjustments and the unusual noise went away and has stayed away since then. He cleaned up the work area and advised there was a fee involved. I wrote a check for the specified amount and he left my home with no problems.

I’ve had an issue with my oven for over 3 months. In the beginning, the schedule with the technician didn’t line up. Finally, when a technician came out he indicated were needed an electrician. An electrician came out, but he couldn’t do anything because the oven would have to be pulled out in order for him to reach the problem. When I you, you said it’s an access issue and you do not cover that. I paid $170 for the technicians and my oven is still not fixed. I’m not satisfied at all.

Technician came out. Repaired the microwave. We are satisfied that repaired in one day. Choice determined they would not pay the repair person, who charged $231 for parts and labor. Choice wants to replace it and give us a gift card at Lowe's for $191. That is not nearly half of the replacement cost. Was told our microwave is not built in, which it is. The repair company has not been paid and we are very upset.

Very happy with how quick I was able to receive maintenance service. My clothes dryer stopped heating and my clothes weren't drying on a Tuesday. After submitting a work order that same night, I was fortunate enough to receive a service date for that Friday. The technician was very knowledgeable and friendly, completing the work order without hesitation. Thank you for a timely and efficient service. My money is well spent.

The company that performed the work - Tru Air Heating & Cooling was great. They were prompt and efficient. They quickly assessed the problem and resolved it. There was a freon leak but once they added freon, the AC quickly started cooling down the house. The only thing that could have made the repair better is if the home warranty covered the freon.

The repair of my A/C system was corrected timely and contractor gave recommendations to help avoid future repairs. Choice home was prompt with response to the claim filled. Contractor was timely and called to confirm date and time.

I felt very lucky to buy Choice Home Warranty this year. I had three broken appliances recently and all were covered by Choice. I got quick response after making claim. Good experience to deal with Choice Home Warranty. I totally recommend Choice Home Warranty comparing with other companies, regarding with cost, coverage and restrictions.

I am satisfied with the knowledge and expertise of the technician, however I’m disappointed in the fact that he does not communicate with me, as to, if he found a part, or when the part comes in. With him, the technician, it’s always a week after his diagnosis. So, I’m without my appliance for 1 to two weeks. But, granted he seems to be a good technician.

I called on a Saturday with a garage door that was inoperable with a broken spring, I could not get my car out to leave my house. I received an email from Choice telling me a technician would be at my house Monday 7am-11am. On Monday Morning I received an email from Choice that it would be Tuesday morning, 3 days from my call, but the worst part was delaying it another day so I had already made arrangements to meet technician before I was told it was moved to Tuesday. Also, Choice sent the email telling me Monday knowing they didn't have confirmation from the company. I think there should be a different process level for an issue where a customer can't leave their home vs a call on a dishwasher etc. Had I known on Saturday it might be Tuesday, I might have paid my own technician to come out instead of missing work for 3 days. Customer resolution representative was not professional in my opinion.

Mechanic came when it was promised, identified the problem and he did an excellent job. No noise from washing. After changing two rollers and lubricating them. The problem was fixed and the area was cleaned. I paid only $60 for this visit. I definitely would recommend "Choice" to friends and relatives.

My A/C fan engine needed replacement and the technician who responded was absolutely outstanding. He was knowledgeable and very thorough when he was making his assessment. I was very please with Mr. **'s services. He is an asset to Home Choice for sure. When there is an issue at my home I would love to have all of the technicians come with the same level of knowledge, patience, and professionalism.

Qualified for a Senior Discount with Home Warranty - happy about that; also, Samir was very knowledgable about the warranty plan(s) you offer & was most helpful in recommending the most suitable for myself & my daughter (I'm a retired senior,75 years of age). Looking forward to the Home Warranty program to protecting our appliances going forward! JN **

I had to wait two weeks until my appointment to fix my sink. My claim was denied and I had to pay out of pocket. I should’ve just found my own plumber and paid out of pocket in the first place. I’m very disappointed with the process. I wait days for a plumber, days for an appointment and then immediately get a denial.

The tech was very nice, got the repair done in a very short time and was very knowledgeable. I would recommend him and the Company to anyone that asks. They arrived on time and explained everything I needed to know. I am very satisfied with the service. Thank you so much.

I had an issue with a major clog in my pipes that was causing a backup in my laundry room wash basin. The company assigned to do the job--AW Holmes--initially did not make a good first impression, as they were supposed to arrive on a Friday between 12-4 pm but never came and never contacted me or returned my call. The scheduler was very apologetic and sought to right the wrong the following week... Which they did. The two plumbers who came clearly knew what they were doing, were courteous and professional, and they were very thorough in explaining things to me. I'd definitely welcome them again if I have any issues!

I was supposed to have someone at my house yesterday between 3-8pm with parts to repair A/C. No show and no call. Choice closed and said problem resolved. NOT! I am an elderly cancer patient and can not stay in my house because it is over 80 degrees inside. Someone please help me.

Very easy to start a claim. Entire process took 4 minutes. My dryer is not working and I received a claim number in minutes. I have the information sent to my email letting me know how my claim will be handled. This is all I have to say at this time.

Bill ** was the technician. He was very kind and worked fast and efficiently. I would definitely have him do work at my house again. He was careful to show me the problem and fixed it promptly. His technician that was with him was also polite and helpful.

He found out that a wire inside the air conditioner was broken. He fixed that and checked inside to make sure everything else was ok. He was also very kind to replace our filters for us so my 80 year old husband didn’t have to get on a ladder. We really appreciate that.

I am extremely disappointed with this company. The description and sales tactics makes it sound like it’s a great home warranty. In reality, when I called to make two claims, one was quickly denied and the other was denied until I insisted and explained further. A company was contacted and they were quick to respond. Upon inspecting what was broken, Choice Home Warranty sent me an email denying the claim. I’m out $75 deductible a with the same problem that, in my opinion, should be covered.

We were pleased. They were efficient and able to diagnose our problem. No action was necessary at this time. We had a VERY unfavorable experience with Choice Aug. 2022. We sent two certified letters with detailed data requesting a very reasonable and compelling exception. One to the President, One to the Claim Review Department,. as well as speaking to Stephanie, a resolution person. We never received an acknowledgment of any kind. Not a yes, no, or sorry. This was a very unprofessional, disappointing view of Choice when promised the Best from the Number one Company, when enrolling. Do we renew or not is the question????

The only thing is with scheduling tech appointment. They gave me a 9 hour window and no way to adjust it. I have to worked had to miss a entire day and they show up at 4 in the afternoon and I could have not missed a whole day’s pay. They should give a smaller window for appointment.

Choice is a fraud and a scam. Avoid them at all costs. Multiple claims rejected for nonsense reasons. No effort to help you get back up and running quickly. They will do whatever they can to find a reason to deny your claim, or not reimburse you for urgent service. The technicians they send are terrible. Multiple times they haven’t kept their appointments. If they find something wrong they will send another technician out to find some other reason not to cover the issue. I have never dealt with such a dishonest company in my life. Currently have an AC coil leaking. Same thing - say they don’t cover physical damage that’s not normal wear and tear. What else could it be? What a joke.

I spoke with claims yesterday September 22nd 2023. The lady I spoke to told me that I could go ahead and use the reimbursement process because they were unable to find me a contractor. And the way she explained it to me when I was on the phone yesterday is that I could go ahead and reach out to any contractor which I chose Roto-Rooter.

They came right out when they said they were and did the job and gave me recommendations on what I need to do and they came right out the next day to do another job for me. When I called Choice Home Warranty they referred me back to the people.

They were very punctual and courteous and precise... Techy banner on times and finished quickly and was very knowledgeable and accurate... Quick resolution of repair approval and pays we're looked for and found in stock... Repair scheduled promptly and looked at availability and assured for faster and times and follows up.. and very satisfied with their services and also cover home warranty program so far.

My rating is based on my experience with the technician not the office representative at Bennett and sons. The technician, Tom, was very professional and detailed in explaining what was happening with my air conditioner. However, the office needs to work on customer service starting with phone etiquette. Thank you.

Great service overall. All of the technicians are very able and capable. The only reason I wouldn’t give a 5 is because service fee for a technician to come out is not incurred as additional cost on top of replacement. It doesn’t always take a certified technician to diagnose an appliance is broken. Other than that great homeowner insurance.

The technician was very knowledgeable and experienced. The ticket was picked up within seventy two hours and the tech showed up within five days. I was very happy with the process. Thanks Choice Home Warranty and Cody with Sears. I have received excellent service every time I have filed a claim.

I had a potato cooked with the plastic cover in case it exploded. The potato got so hot it burned & melted the plastic. I was told by the fire department Not to cook any food in this because all the plastic smoke is in the inside works of the microwave, and will poison all the food. The technician from Choice also said the same thing. Because the microwave can turn on, Choice has decided they Can Not replace it. I will find another company when my contract is over.

My technician, Chris from Tekhne, was complete and thorough in his service of my air conditioning unit. I was pleased with his attention to detail and willingness to show me what he found. I trusted his expertise as he made me feel comfortable with his knowledge. He took time to review my inside and my outside unit and add refrigerant. He explained to me what he found and where as this leak was very upsetting to me.

Twice within 1 month I had to put in a claim and the 1st time it took 3 days over the Labor Day weekend to get a response. Well I had to get someone on my own Sunday because my leak in the ceiling had to be fixed asap, and CHW would not reimburse me or call to see if everything was okay. 2nd time just a few days ago it took almost a week for someone to come out to check my stoppage (plumber) problem.

The man I was speaking with was ‘high pressure sales’ and wouldn’t listen to what I needed answered, nor to my responses. Finally, I just hung up. He had the audacity to call my phone back a two times after I hung up. This doesn’t appear to be a company I should do business with.

Takes 2-3 weeks to get a gift certificate for a replacement refrigerator that broken now!!!! Totally unacceptable in my opinion when all my food is rotting now. Am I supposed to live off fast food until you get me funds for a new one. Suggested that I could be emailed the gift card number to use. "That's not how we do things" was my reply. I definitely won't be renewing my contract with Choice after the lack of concern for my needs. "I understand your ..." doesn't get me a new refrigerator.

2 stars, because the dishwasher being 20 years old really needs to be replaced Especially since hard water runs through it, Leaks to the outside of the house, Doesn't need to have the motor assembly repaired. Why did I pay all that money for a Warranty if I can't have the job done right! Would you try to repair a water heater if it was just leaking? No, it would have to be completely replaced just like this dishwasher. Totally not satisfied with your outcome.

I notified Choice Warranty within 30 minutes of my broken water pipe. After I cut the power to my well pump and mopped up all the water. I called after 24 hours to find out why I had not been notified of when a plumber would arrive. I was told it could take up to 48 hours to dispatch a plumber. I called back again 80 hours after my initial call and was told at that time that they ARE NOT an emergency service. Meanwhile, I am a senior citizen and I had NO RUNNING WATER.....whatsoever!

I was referred by my neighbor and am so glad she did. The enrollment was easy and the representative emailed me all information immediately after enrollment. The monthly cost is affordable. I’m on a fixed income and glad a service like this is available. This program covers the majority of repairs you will need in a home at some point if you’re a homeowner.

The agent was knowledgeable and assisted me in getting all of the discounts we were entitled to get! Your company is rated #1 by Consumers Reports, where we have been members for many years. I hope that if we ever need service, your company will be as good as the marketing department.

Luckily, this is a second AC unit. It took 3 weeks to get someone out here to double-check a 2 month ago problem that isn't fixed. Apparently we are 2 #s short of freon. They will be out in a few weeks to move to the next level??? Good thing the main AC unit is still functioning and the temps are back under 100.

First there was a lack of communication between Choice home company and the repair shop. It was about 2 weeks before a repair person visited. And then it was about another 3-5days before a decision was made. And the cash out proposal was very low. Had to contact a representative for a better cash out amount. And still haven't received voucher as of 9/22/23!

CHW tech was on time and very knowledgeable about the appliance. And the tech work did not take a lot of time about 30 minutes and was very helpful and friendly as well. I am happy with the company and no problems. If a replacement is needed I will have the tech install it.

Ralph ** was very kind and responsive to my concerns. He informed me of all options for renewal of my contract, and his knowledge of Choice Warranty was very informative. He handled my claim expeditiously. I hope if I need to deal with Choice again that I can speak with Ralph.

They were quick to respond to my request to have my furnace looked at. They have approved a new furnace. I believe this depends on what the service technician writes in their report. I do have to pay for the additional parts needed to install it, which is understandable. If the furnace gets installed soon and I only have to pay the amount that I was quoted, I would say that the home warranty is well worth the money you pay for it.

The electrician only inspected the electrical fault for the lack of power in some garage outlets when the actual work was to get power to those outlets, which is what this warranty is for to cover or repair damages. However, he told me that correcting the electrical fault would be an additional cost over the deductible payment, which did not make sense to me. I paid the $75 deductible just for him to visit and look, but understand this is not fair nor does it align with good warranty service.

We purchased a 5 year Choice Home Warranty policy a few months ago. On September 11, one of our air conditioners was not functioning. We called Choice on September 12. Finally, on September 21, a technician came to fix the air conditioner. The technician was excellent. Our issue was timing. We have a young child and found the response time to be unacceptable. If this was a heating issue in the middle of winter, we fear having no heat for that long. Why did it take Choice so long to get our issue repaired?

I’m extremely disappointed with your so called coverage! You guys don’t respond, you don’t cover anything, unbelievable! Effective 11/1/23 is our last month with you. A case manager was supposed to call and of course never did! Why do I have to chase this down?!! November is our LAST MONTH, DO “NOT” bill me for December. It will be rejected!

Warranty was easy to work with- just filled in some info online. The plumber showed up on time and finished the job quickly. We got to choose our own plumber and use the reimbursement option and that was easy as well- just click a link and fill out the required information.

Both the online and telephone help are seamless. I needed a plumber ASAP. I had one at the house the next day. I cannot recommend your company more! The salesman that helped me find the right coverage, the wonderful people on the phone, the speed of response, the trustworthy technician, all were great. I didn’t have to flounder around looking for someone. Your company gives me peace of mind.

CHW set me up with a Sears technician who was prompt, courteous and knowledgeable. He was able to repair my dryer and get it up and working within 15 minutes. They are an excellent home warranty company. Definitely worth the few hundred dollars for its contract! I highly recommend the multi year option for better value.

The technician was very polite, professional and knowledgeable. He was within the timeframe and completed the task quickly. He was nicely dressed. Carried his equipment in and did not make a mess in my home. He assessed the situation, obtained the supplies needed and proceeded to repair the light. Thank you.

The repairman from Sears was very quick and knowledgeable. Explained everything he was doing. Ordered a new part and I have been notified that it is on the way. He will be back in October. Choice Warranty is a very nice company to work with. I have been very happy with them since I choose them for my warranty company.

After discussing the plan, the wife and I settled with this company and now we are a new customer. The plan we bought is exactly what we needed. Agent was very helpful and we both recommend Choice. If anything breaks down, Choice Warranty has our back at a reasonable price. 5 Star.

Continued offers one over another, will not take no for an answer. Not clearly stating amount of deductible while bombarding with offers. Even in this form a veiled threat of being careful what you say in regard to your experience. That's why I recommend you record all of your conversation with the agents.

Ethan was polite and professional. He answered all my questions and gave me a policy that fit my requirements. We went over the policy in detail. I had many questions and he was patient and did not rush me. Most other home warranty companies try to rush you through the process but that didn't happen with Ethan. Great job.

We are seniors and it’s very difficult to find quality workers but under the Choice Warranty we don’t have to worry about repairs being made by qualified works or scams. We know whoever they designate to make a repair it will be a qualified reliable company making the repair in a workmanship manner.

I received a reply in a timely manner and was contacted by the repair company shortly. They were knowledgeable about the unit and began to ascertain the issue. The gentlemen were prompt in repairing the unit. Excellent customer service. I would not hesitate referring them, they know their business and proceed to do a good job with repairs.

Follow up was not that good. I had to call to find out what was going on with my claim. Reps would say someone would be in calling back in 24 hours. Never happened. I always had to follow up. Took over a month to have an A/C compressor replaced in the middle of summer in the South. Unacceptable.

The service was great from their contractor, they were punctual and professional. I will definitely recommend them to anyone with air conditioner issues. Ms. ** of Fenivs A/C and Heating was very helpful to set up my appointment, the technician Daniel explained to me the problem and got the parts in no time.

Claim was submitted on 9/17 because the motor on pool pump stopped working. I received a claim number confirmation shortly after. Received email on 9/18 with name of company assigned to the claim. I then received another email with the date and time of the appointment. Appointment was scheduled for 9/19 with a four-hour window. Technician arrived during set time, diagnosed the problem, submitted the service report to Choice Home Warranty and emailed a copy of it to me. Shortly after, I received a confirmation email from Choice with the appointment confirmation to have the motor repaired/replaced. Very happy with the service! Thank you!!

Alta Property Management called me the same day that I placed my claim (Tuesday). Luis, their plumber came on Wednesday afternoon and determined that the issues was not the pump but rather a clog in the pipe from the bathroom. He quickly unclogged the pipe and the system worked well.

Anthony with Express Home Services was VERY accommodating to our situation. Originally, he wasn't going to be able to come until the following day. I told him that a resident has COPD and recovering from lung cancer and he squeezed us in his schedule. He also had some advice to make our unit run better.

The phone system loops you around and the reps are not knowledgeable. They don't understand what you need and defer to recommending for them to send the policy. They don't listen to what you say. You just schedule a time without letting the customer select days and times. Your app is not user friendly.

Choice Warranty provided excellent service. There was an immediate response from Choice Warranty after submitting my claim. There was also an immediate response from the service provider for the electrical work. Choice warranty also sent notices of the provider and on the day the service was being provided. Choice Warranty was a great choice for a home warranty.

Choice Home Warranty customer service was polite and professional. They set up the locksmith to come out the following day. When Daniel arrived he was very friendly and professional and did a great job. He even swapped a couple of locks to make access to my garage and house more convenient. Thank you!

A+ Plumbing contacted me quickly and set up an appointment. Erick arrived on time and was very professional and nice and was informed of the problem. He completed his work quickly and efficiently. A+ kept in contact with me re the completion time of the work. I would ask for Erick again.

Choice assigned companies to rectify the problem within a day. Very happy with the techs that they sent out. Techs came out the first day, diagnosed the problem, but had to come back the next day. They were prompt the next day and A/C was running smoothly. Next unit fuse was blowing due to something touching. The tech was very professional in diagnosing and explaining what occurred. That unit is up and running blowing arctic air!

I had three service requests within a week (plumbing, electrical, a/c), all were promptly fulfilled, and services carried out to my satisfaction. Glad I am covered by CHW. I used to have American Home Shield, and most of the technicians that came attempted to scam me, by diagnosing whatever they claim was not covered by the warranty. They would then charge so highly and then advise that I make a payment plan. It was always. AHS almost never saw anything covered by their warranty fully.

Sage Plumbing came and fixed my toilet. The technician was polite and very professional. He completed the job quickly. He made sure everything was working prior to leaving and he also cleaned up the area. He was able to meet me on my schedule. I truly appreciate all that he did.

The technician fixed the issue fast and well done. He was very professional and friendly. We are very happy with the job done. He went to get the part that was broken and replace it very fast. In the past, we had to look for people, now with insurance, it is much better.

The repair service and repairman were great. Once contact was made they stayed in touch to make the appointment happen. I would not recommend Choice because it took several days for a company to be found and then they set the appointment for repair a week or more outside of my critical need. I had to call the company and get it set-up right away.

Spoke to Elliot ** about getting a service warranty for my refrigerator that's 1 1/2 yrs old. Mr. ** offered me a policy and went over the specifics like should I need service all I have to do is call and one of the reps would get a technician out to me immediately as they have technicians all over. I got the Warranty via email and started reading it and that's not so. It takes 48 hrs to get a tech out to you. I called and spoke to a rep who verified that it takes 48 hrs or more for a tech to respond to you. Two or more days is unacceptable as everything in your fridge will be ruined. He lied about the service I would receive. The rep transferred to another dept. where I can cancel the Warranty and after repeated rings it was answered by a recording that said "due to the high volume of calls leave your number and someone get back to you". Guess what? No one called back. At this point I want this policy cancelled. Gloria **

Good communication and service. I asked the question about that my salesperson Joshua ext: ** will not return my phone calls. Can someone contact Joshua and have him call me. I bought 4 policies. Who from your company holds your salesman accountable. Please get back to me and let me know what action you have done.

The AC broke the pipe that sends the gas for cooling, and you told me that you don’t cover it. Have been loyal with your company almost 5 years and when I needed you the most you fail me. We are an older couple with lots of health conditions and we need the AC. I’m asking you to help us.

Refrigerator repair! The technician was prompt, professional, friendly and expert in doing the repair! I appreciate Choice and their fast action! The technician was very knowledgeable about Whirlpool appliances! I will certainly continue my contract with Choice! They are very helpful in assigning someone to come and determine what was needed to fix the refrigerator and was done in a timely manner! Keep being as efficient as you have been in the past, in future needs.

the job. The technician seem to be well able to finish what he started. The job does not look like it will be difficult.

So far my claims have been taken care of right away with CHW. I have recommended to my family and friends about CHW. The companies that come to do the job their technician that come always explain what the problem is and are professional and friendly.

Horrible experience. Very misleading sales presentation and totally unreasonable denial of my claim. I canceled my policy. My stove is 12 years old yet this company denied my claim and wouldn’t discuss it in the so-called appeal process. This company doesn’t conduct itself ethically and I don’t recommend them to anyone.

This was my first time calling with a problem. MIRANDA was brilliant! In the stress of my issue, she was really caring and listened to my concerns. Please, thank her again for me. Very helpful. I do have a question - Sears Home Services is coming for my repair - I Did Not see them on your list? Please, explain. Thank you, Renae.

Garage door would not work (close). I called for service and not only did they get me a service co I had a repair man come to my home but he was here in less than 3 hours. It was unbelievable and he fixed the problem. Great great great service. Unbelievable great service. Sid **

I am with Choice for last 1.5 years and was skeptical about these warranty companies (my experience with other companies was not great) but my wife convinced me to sign up for Choice. In last 6 months appliances started failing one after other for no reason and Choice supported and helped us with exceptional support.

I am a returning customer. Has been purchase multiple contracts since 2019. I used to buy them for $420 each. Since I am a returning customer, they kept the same price for me and always give me 2 months free. This time, I purchased again and the rep told me there is a tax, which I remember I never pay before but he convinced me that there is tax now. So, I paid $420 plus tax. $464 something. Also instead of give me 2 months free as promised he only gave me 1 month. So, I felt weird and checked my records and saw that there was never tax on a policy before. This is unethical and illegal when you collect extra money and said it is tax. I will report this issue to IRS if the company don't straighten this issue. The upper manager need to investigate this unethical behavior.

Was informed that my last service visit would be free but ended up paying the deductible anyway because I didn’t renew my policy even though it doesn’t expire until the end of January 2024. I am very disappointed and will probably end up shopping around for a different home warranty plan.

I was very pleased with Red Rock Air Conditioning services. They were very informative and troubleshooted what could be wrong which saved me hundreds of dollars! With it being an air conditioning problem in Las Vegas, I would have liked Choice Warranty to get the service out sooner than two days though. My renter was Very uncomfortable. Only because it took way too long, in my opinion to get services to her.

When I had AHS if they had to replace a ceiling fan they paid for the whole ceiling fan. I find out now you guys only pay $70. So now I’m kind of sorry I switch to Choice. Save me a couple dollars a month but when it comes to a repair, I’ve paid more money out to get the repair done for the replacement sound. When my contract is up with you guys, I will cancel and I will go back to AHS. At least I don’t have to pay additional for replacement of ceiling fans, or other things.

Highly recommend this contractor. Highly do NOT recommend Choice Home Warranty. They are difficult to work with. They cannot find contractors in a timely manner or at all for that matter. They do not reimburse if you need to have the work done ASAP. They do NOT care! I will be cancelling my 3 year contract with them immediately.

This is a great company, the cost may seem high, but one expensive appliance replacement will exceed the cost of the policy, With the policy you can expect repairs or replacement to save you in the long run, we’ve had several items break and been repaired or replace by Choice Home. I recommend looking into it.

Bosch Bros. was great. They were knowledgeable and professional. They get a 5 of 5! I gave you 4 of 5 stars because our compressor needs to be replaced. Our electric bills have been ridiculous this summer. It is drawing so many amps. I would highly recommend Bosch Bros. to anyone needing air conditioning work done.

Dorian/Beatrice are great - very professional and complete. Choice is NOT -- your company keeps losing their diagnosis.. and then wants me the consumer to wait for your company to research it... while my tenant has no AC for DAYS. Your rep Ms ** insists on reading your script with no concern for me the consumer or my tenant without AC when the PROBLEM is with your systems. We should not be the ones to suffer the consequences of your inadequacies.

Arrived back from vacay to a water heater that had gone out. The next day a technician came out for the fee of $85 just to tell me that the water heater had gone and needed to replaced (this is a Tuesday). It was approved same day to have it replaced for a large fee of $600.00 because they need a permit (it's being replaced and we never needed to pay this before) and extra cost for cooper screws etc....Mind you my water heater is only 5 years old and prob still under warranty itself but they didn't care about that.

The technician went above and beyond, repaired the defective fan, and even swept everything clean when he was finished. He was very professional and conscientious. The technician went above and beyond, repaired the defective fan, and even swept everything clean when he was finished. He was very professional and conscientious.

Joe, the technician, was very nice and arrived on time. He was very knowledgeable about what the issue was and fixed it. He explained everything he did which is helpful if I ever have an issue later. I now have a great working toilet! Joe was great and I would not hesitate.to hire him for any repairs to my toilet again.

The man that came was knowledgeable, professional and took care of the problem quickly. I was pleased with the repair he made in the Master Bath. My husband has Dementia and he has a night nurse who also was very appreciative. This service was performed on August 2, 2023.

Your company sucks. Your customer service is a joke. Not sure how you expect customers to live months without vital household systems. Fix my stuff or don't take my money every month. Not sure how you expect to stay in business, unless the model is to just collect premium and just replace lost customers.

We tried to turn on our heat one chilly morning, but nothing happened. Moved the controls up & down, all around and still, NOTHING! I put in a new claim to Choice, specifically asking for Mark B. with Craft Heating and Appliance, to come out. He saved our dying A/C during the Summer! He came out, replaced batteries, cleaned up our system, tuned it up for the season and, (and probably a few other things I was not down in the basement to see), and we're good to go with HEAT for the Winter!

Service was professional and friendly. Receipt was emailed for Service Call. The time was within the framework of one hour and a half. Tested the work before leaving and asked me to observe before leaving. The plumber stated to call if there was any leakage observed and report it. The area was cleaned and old pipes was discarded in a garbage bag.

I was very satisfied with the service man and job he did replacing my burnt out fan. The only complaint I have with Choice is that it takes too long for you to provide a service for any item that I have ever had serviced. I don’t want your option to get it done myself and then wait to see if you will reimburse me. That is not why I purchased insurance from you and I think 17 days waiting for a simple job of getting a exhaust fan replaced is ridiculous!!

I have only had to contact Choice Home Warranty about three times since most of my appliances are fairly new. Yet every time I contact them they respond quickly and professionally. I have had a good experience so far with Choice Home Warranty. Upon calling or going online to schedule an appointment, I get a fast response from both Choice Home Warranty and my assigned contractor. I would recommend this company based on the customer service response and the contractor service.

CHW is very professional and quick to respond to handling claims. I'm glad I switch my warranty service with them. I really appreciate their fast and courteous service. I would definitely recommend them to friends and family members. I was very pleased how quickly they were able to book an appointment with a technician.

Satisfaction Appliance Service (SAS) did a wonderful job. They arrived to diagnose the problem on a Sunday (so surprised). They told me the machine needed a new motor and would contact Choice for approval. By 1 PM on Tuesday I was using my dishwasher. If I have anymore appliance problems, I will definitely request SAS. Thank you for your prompt and professional service SAS!!

The technician was great - he was super friendly and professional and was able to diagnose the issue and suggest a solution. He worked efficiently as well and put the washer back together afterwards and left the area clean/tidy. I would highly recommend him for any future calls/issues that arise. Overall, he was excellent - no complaints at all.

My master toilet stopped working, I called CHW and they took my claim after they closed, by phone. I got a quick response to my claim, and had a scheduled appointment. They covered my claim for a new one and it was all taken care of, from the technician buying one and installing it, less stress for me. When I called them during with questions, they were very helpful.

This is the first time we have received great service from Choice Warranty other claims have been nightmares. Thank you for improving your service to your customers. The tech called us promptly and came that day. He was very knowledgeable and polite and friendly. Whatever changes you’ve made please keep it up!

The pool tech that came out was very friendly, professional and did a great job diagnosing my problem. Even though the problem was diagnosed as a warped pump housing due to 23 years of use and normal wear and tear, Choice decided that it was NOT normal wear and tear and wouldn't cover it. This is the 4th time they have denied me for ridiculous reasons. The tech on the other hand (this time) was amazing. A true pleasure to work with.

Mr. Joy was a pleasure to work with and was very helpful in helping me purchase my new home policy with Choice Home Warranty. I hope that the policy is as good as what I feel it will be. I appreciate all the help I received in trying to purchase a new home warranty with Choice Home Warranty.

The technician from A&E (Sears) was prompt, called prior to arrival and arrived at the time he told us. Getting Choice Home Warranty to send the right technician was a NIGHTMARE! They kept assigning the repair to electricians even though I told them via their website and on the phone that there was electricity to the appliance it needed repaired! They even told me numerous times it was not covered although in the contract agreement my appliance was listed and said ALL PARTS AND COMPONENTS COVERED! Would give Choice 0 stars if possible. Technician 5 stars.

Isaiah ** from Just Cooling was great, very honest, reliable and knowledgeable as he took great care of our AC unit and our home. Was on time and show us how to replace our filters every month to have our unit nice and working. We have notice a difference in our AC that cools and refreshing. We appreciate that both our units are working properly thanks to professionals like Isaiah.

I bought a home warranty for my aging mother’s home so I could get a repairman in to fix appliances if there were problems. I’ve used Choice Warranty for about 6 repairs now, each time their service has been stellar. We’ve worked with the same repair shop each time and they’ve been prompt, courteous and professional and most important - fixed the problem each time. I’ll be renewing with Choice Warranty when this policy expires. This has been a very helpful service.

I talked an a agent and he was very Professional. He gave me an reasonable price that fits my budget. I would Recommend them to other families. They say that the company fixed almost every appliance and Duckworth. That's something we need. Thank you for your service and I pray that I get the service that is required.

The technician was great. He found the problem and worked hard to fix it. I am unhappy with Choice Home Warranty. They denied the claim based on the fact that the toilet was improperly installed. In my opinion, this reasoning could be applied to any appliance or system in my home. Air conditioners, ovens, electrical fixtures can all be installed incorrectly at which point the warranty I pay for denies a claim.

The representative answered all of my questions and was very helpful. Took his time explaining things and worked at getting the best price for me. I really liked the fact that the technician that comes to your home, does the repair right away. I won’t have an additional wait for a repairman to come out!!

Joachim **, the account manager I spoke with was professional, very knowledgeable and friendly. He represented the company very well. If this is an indication how this company treats its customers then I feel very comfortable doing business with them. I looked at other home warranty companies online and Choice has the highest rating plus they gave me a great deal.

Easy to connect with and understand their policy from the awesome representatives. Quick, fast and to the point. They got me covered in no time. Mr. ** took care of me to the fullest. Your company is a class act A1 to me. Especially they take care of us veterans! My experience with Choice is just that a choice for the better and awesome coverage! Unlike AHS**!

Choice, just like most home warranty companies, are always looking for the cheapest repair and only use technicians willing to accomplish this goal. Here's my latest experience with an A/C that was freezing up. Choice booked a technician connected to a system impossible to contact, and scheduled over a week out. A/C not working I remind you. The appointment time was 8a-5p, so you need to take the whole day off. The tech spends 3 hours at my home, but 2 of the hours he was in his truck (not exaggerating). Tech says there's a refrigerant leak, which is the obvious diagnosis, and he says he's gonna change out the evaporator coil and just needed to get Choice to approve.

The repair at this time 9-18-2023 is good. The tech was good after he warmed up, the time for the appointment was set for 7am to 6pm with no way to get it changed on the internet or on the phone no number to call. I had to sit home all day. I was the last order of the day. A whole day gone 6PM.

I got online requested a service call on my Whirlpool washer. You created claim and scheduled a service call for next Monday. I was trying to contact technician but when I called A&E repair service call is associated with telephone number. My phone number did not work. Automated call center tried all options. Could not get through. Claim number **. Be hard to reschedule app if I needed to. Thanks. Norman **

CHW is a great service for me as a Senior Citizen. The agent I talk with this morning had a clear voice for me to understand what was being told to me and used his job skills very well. Also CHW is what I needed and I am so grateful that I seen your message about CHW. I never heard of CHW before. I like what CHW can do for me and I’m glad to know my home will receive great service. Thank You.

Fast Service. Tech called thirty minutes prior to arrival then arrived on time, did a great job in a short time. Courteous, knowledgeable and professional. He went above and beyond. He even cleaned my dryer vent which was greatly appreciated. This warranty plan is the real deal and the repair company they chose was topnotch. I am very pleased.

Slightly disappointed that Choice does not a service to have checkups on Heating or Cooling systems. I would think to help keep systems at peak performance would save the company money. Or at least Companies that they work with in a certain area. Keep it in the family. Thank You. Johnnie