Choice Home Warranty Reviews

Choice Warranty sent a company to repair my heating and cooling. It is over 95° in my home. The man came. He took my $65 and said everything was working well. He left five minutes later. The air conditioner was never repaired. I was just robbed.

They were on time, texted or called when they were coming. They were courteous and did a good job of explaining what they were doing. He did his job what more do you want us to say. We paid him the required $65.

The Account Executive was extremely helpful in covering all the information regarding the Home Warranty Plan. Answered any questions that I had, offered discounts as they applied to us. My husband and I are very grateful for the superior customer service we were given.

Although their first visit to assess problem was rather quick but on time, technician stated will need to come back with part after getting Choice Warranty approval within the hour. It turned out to be 4 hours till we got a email advising of time and date of follow up visit. It was scheduled from 11-3 for 7/15/22. WAITED, and WAITED UNTIL 3:00 PM AND NO CALL - NO SHOW from Sassaman Services Technician or Office Personnel. WHOLE DAY WASTED. It's 3:54 PM now and still No call No show... CHOICE WARRANTY!!! Sassaman Services should not be part of your list of service providers.

He showed up early and he called first. He did a great job, got in and got out so tyvm. I would recommend as a keeper. He knows his job. I felt I was his only customer for the day. He was not rushing around. He a good plumber.

Mr. Mayer ** is very courteous, knowledgeable efficient and patient. He presented options and answered all my questions. I am delighted that CHW has a senior program. Furthermore, the plan covers many items; unlike other warranties which has multiple levels of coverages and confusing. Mayer is an asset to CHW.

He was polite and was very knowledgeable. He turned on another heating element which gave me hot water. Showed me exactly what was broken. Took pictures for Choice and explained the pictures to me. I was pleased with the service.

We have used our Choice Home Warranty several times and each time the transition has gone very well. Recently our air conditioner went out during this brutal summer and the work was completed in a timely manner and we are extremely pleased. Thank you.

The repair professional you sent did and outstanding job! He walk me through the entire process. He also recommended ways to make the garbage disposal work more efficiently. I appreciate the outstanding response from the Choice Home Warranty professionals! I have and will continue to recommend you to my co-workers and friends.

I had a great conversation with Tim. He was knowledgeable flexible and demonstrated he cared about my business and answering my questions. The key now is when I have occasion to use my warranty if the rest of the company lives up to the standard that Tim set. I am trusting they will. I will let you know as this relationship moves forward.

I called for both units to be checked. I stated main unit seemed to not be cooling as normal, 2nd unit was not cooling. The technicians from RECHAZA A/C did not speak English. Every time I spoke we had a translator on the phone. My claim for 2nd unit was denied. I spent 690.00 for repair which was not done that day. Plus the 65.00 service fee. Technician documented that my main unit was fine. My main unit is working fine. fact not fine. My electric bill was right under 700.00 for May/June. I have never had and electric bill over 400.00 in the 14 years I’ve owned this home. I have now made my 2nd claim another 65.00 service fee, waiting on parts. I guarantee another high electric bill.

GREAT, my ab was broken, and the workers told me that I had a leak in the coil, and he was going to fixed it, I am waiting on him to come back and fix my AC thank you, I am just waiting from the workers to come back and fix my ac

I called in on June 20th and I did not get an appointment made until July 13th for them to come out on July 14th. This was after several calls asking what was going on. The technician was great and even called choice back to see if he could fix and they denied due to it being under warranty so I now have to put claim in under the manufacturer and wait even longer to get it fixed. So I'm still without a refrigerator. I have put in claims before and no issues until this time. I was super disappointed

Part not covered for repair and their service call fee went up eff 7-22-2022 and forced to pay it even though work was done on 7/14/2022...Very unfair but no AC in Arizona is awful!! Hopefully next repair will be covered

Very friendly and knowledgeable staff. I talked to Mike about home warranty and he answered all my questions and concerns without hesitation. I also talked to Dale I. The home security department and we were able to set up appt to get my home security upgraded. Thanks again, guys.

The salesperson was way too pushy. I agreed on a price and plan and after many times I said I was not interested he kept asking!! I finally had to tell him "you have 30 seconds to close the deal I agreed on or I will hang up the phone". So I will probably be cancelling my service directly!!!

I do not like the fact that Choice went up on their service call fees! It went from $60 to $85!!! I keep wondering if keeping this warranty is even still worth it. But...Terrell ** with Next Level Plumbing was wonderful! Good communication, even offered to come earlier than original appointment a couple times because he had cancelations in his schedule. He came in, explained everything that was wrong (ended up being something simple). Very professional!! I would definitely recommend him to family and friends!

Professional and knowledgeable of the job he was doing. Respectable and friendly. Would recommend Choice want to a friend. Thank you for being a business that keep its word. I’m confidence when I asked for help I can call Choice home warranty.

Family room cycling fan stopped working. The Five Star Electrician said motor was gone, had to replace with new fan from Home Depot. He was very nice to deal with and did a great job and was done in about 1 hour

I requested a service call from Choice Home Warranty for a washing machine that was leaking. It took three(3) days before the repair man could get to my residence. After looking at it, he recommended it be replaced. I received the contact information and person to get in touch with. I was under the impression per the contract, that if the company could not repair the appliance, that it would BE REPLACED. Well, they offered me one-half of the amount of money it would take to replace the machine. I'm not sure if I misread the contract, but it clearly stated "if we cannot repair the appliance, we will replace it at no cost to you!" I don't know where you could purchase a washing machine today for less that 340 something dollars. They were good to repair it the first time 2 years ago, but not this time.

The technician showed up approximately 4 hours after I called in the claim. The technician was very thorough. Determined the problem, returned the next day with the repair material, and promised to return in 2-weeks to check to make sure the system was operating properly. Could not be more pleased.

Upstairs bathtub drain semi clogged up and the water would accumulate in the bathtub. The technician was very thorough and respectful and fast! He knew exactly what he was doing and in no-time the problem was quickly and efficiently completed.

Because of the perks we received for our age, military and length of contract, we saved more than $20.00 per month and got broader coverage. The service call was also reduced, but if you don't use it, great! The change was a no brainer! I hope 1 or 2 years from now, I can review again to show the extremely positive gains!

My Air conditioning stopped working suddenly Wednesday afternoon. Filed a claim via phone with a virtual assistant. Received an assigned company and technician Thursday morning 8AM! The technician came 9:30 AM. The Air conditioner was fixed by 11:30 AM!!! Absolutely amazing service! Does not get better than that. Thank you CHW!!!

We are very satisfied with the company that came for our Garage door - VERY professional - came to evaluate the problem and came back within days to repair. Everything works GREAT - Thank you - I recommend this company.

A very nice man named Nate came to my home on time. He repaired my refrigerator. I am very pleased with my service. I am very happy that I got a Choice Home Warranty. I would certainly recommend to anyone to get this warranty!

B&B was great! Bryan and his son came out and quickly resolved the issue. I even had to move my kayaks out of the garage and they not only offered to do it for me but when they finished they moved them back in WITHOUT BEING ASKED. That is above and beyond in my opinion and a HUGE help for me!!

I had an excellent experience through my recent claim. They have a technician out the next day to to assess my refrigerator and within 2 days I had Reimbursement for a brand new appliance. They were very courteous on the phone and I would recommend this this to anyone anyone who owns a home.

Compressor quit running. They replaced a bad capacitor within 24 hours of the work order. It was easy to enter my information on the web site and to get immediate response. Within three hours a AC company called and set the appointment for the next morning.

The technician that came out to check my air conditioning was wonderful! He was professional, courteous and fixed my problems with my unit in a prompt manner. He was very knowledgeable and was very timely. Thank you Choice Home Warranty for selecting this company, Trinity Air.

I had AC issues at my home. The technician that came out to my home, was very efficient, respectful and very professional. He called to ask he could come by earlier, because he had a cancelation, and was there when he said he would be. I would definitely recommend this company to any of my friends.

Eco Plumbing came out to fix our leaking shower. The guy is always friendly and he gets the job done. He fixed another issue we had while back and did a great job then as well. I would recommend him to others. Thanks again for taking care of our plumbing issue.

Submitted claim without glitch for air conditioning at four in the morning and waiting for assignment. Hopefully will get assistance and will have cold air before it get to 90. We live in South Florida and it get very warm in the afternoon.

We have had Choice Home Warranty (CHW) for quite a few years now. Recently, we started having issues with our AC. Submitting a case with CHW was pretty straightforward. Everything from there was very difficult. First, they were unable to get a contractor out to our home quick enough to check the AC. It took them 3 days to get a contractor out. The contractor came unprepared and had to leave and come back the next day. We live in Texas and the home got up to 89F. CHW didn't seem to care. They simply stated that if they are to assign another contractor, we would need to wait longer.

My AC unit was working when I called, then suddenly the temperature would not cool down. Now you said that it was a preexisting condition. I had it inspected the end of May and was told by my AC person that it was a little low on freon, but was operable. You said that it has a leak. The technician said that it should be replaced as it was 29 years old. I got your warranty because of the advertisement. I am 72 yrs old Vietnam-era veteran and disabled who is living paycheck to paycheck.

Excellent customer service! Explained options and I signed up 3 houses. Hope that Choice is better than AHS. Albert certainly went the extra distance to give me a comfort level and a great financial deal of 3 years with 6 months free.

Tech was on time, had great skills and equipment. Work was accomplished without making a mess and put back everything before leaving. The tech was thorough in diagnosing the problem saving unnecessary time and work. I will continue to use Choice Home Warranty.

Technician from "Real garage doors" was great. Called 30 minutes before arrival. Explained problem, explained repair needed and was done quite quickly. Cleaned everything up afterwards. He had me open and close it a few times to make sure I was satisfied with the repair. Great Customer Service!! Will happily call them for service in the future if needed.

I called them for a claim and they sent somebody over to fix it. The tech came and worked quickly.

Tech quickly found problems and repaired quickly. Did not take very long to repair and had us in the cool again. Wish we did not have to wait so long to get appointments. Cummins Maintenance LLC is who I would want every time I need service.

JAKE, THE REPRESENTATIVE WITH WHOM I SPOKE, was courteous, thorough, and patient. He took the time to share with me what was available to us. He was willing to answer all questions I asked to my satisfaction. I hope that if we have to use this warranty it is indeed as simple as he made it sound. I have read the Home Warranty Contract, which Jake sent immediately. He still needs to send me the contract for the second house.

He was good and professional. He was informed by his boss to charge us because his boss told him that the repair wasn't covered. I contacted you guys and you had not been contacted by the vendor and the decision was under review. I am a little confused as to how something like this could happen!!

Technician was very friendly, knowledgeable, and repaired the problem very quickly. The service was excellent, A/C is now working very well. In Arizona, with Temps topping 110° on a daily basis, getting service like I got makes me very happy.

Start cap changed. Called again and upstairs unit adjusted. Both times responses were quick. Service representative was on time. Both times great explanations of what was done was very appreciated. I really like the quick responses and the experienced service contractors sent to our home.

What excellent service I received from the plumbing. Professionally they replaced the upper level water heater, in the attic, in less than two hours. All I can say is thank you! Choice Home Warranty has the best team of service professionals I have ever seen.

I called for a price comparison with my soon-to-expire home warranty. After a conversation regarding coverage, co-pays and length of warranty, Adam provided the needed information that assisted me in making the decision to switch Choice. The price was right and the coverage was comprehensive.

My current home warranty was up for renewal, I wasn't satisfied with the customer service, and contractors I received. Each year the policy amount increased and the service for claims decreased. I checked the reviews for the home warranties, Choice was at the top. I spoke with Jeff who addressed my questions and concerns about service, contractors, costs and age of my house. Jeff made Choice the right choice for a home warranty for an excellent price.

Ac unit broke down 7/12/22. Today is 7/14/22. Technician still waiting for authorization from Choice home warranty. Temperature here in Las Vegas is 112’, 115’ degrees. Inside the house feels 120’. Technician very nice and helpful, very high level of knowledge. We need help.

Dealing with this company is the definition of lousy service. They will be slow to respond and look for every possible reason to not pay for problems and issues. I will NEVER recommend this company to anyone that I know. I now have a second issue and I'll see if they do any better, but I anticipate another day of frustration and anger as I deal with them.

I was referred by a friend and was very skeptical about giving my debit card info over the phone. But, Albert was really nice and knowledgeable of his job. He explained very well and answered my tons of questions without hesitation or frustration!! Thanks again Albert..

I was contacted today by Aaron who told me He would be my contact. I did take out a new home warranty policy. When I received the email I noticed my address was incorrect. I called and was unable to reach him was told I had NO contact with a rep. I was helped by a rude gentleman. He claimed he corrected the address and would send the corrected contract by email. I received a email shortly thereafter SAME INCORRECT ADDRESS. At this point for what I spent the contract should be cancelled. Absolutely no customer service.

"Outstanding promptness and professional!" He was very professional and did great work. He explained the issue and advised me to contact him with any concerns that I may have. I was very pleased with the outcome and the service that was provided.

The problem was actually the fan motor going out.. at first it looked like it would be several days to receive a motor from another state. However, the technician made more calls to find what he needed and the repair was completed the following day. Other than having to wait an extra day after the initial request for service was placed, I'm very satisfied with the technician and his efforts.

Happy with Plan described by salesperson. It covered everything I need to service most of the equipment in my house, however, they were a bit pushy trying to sell me a 5-year plan, I went with a one year plan to evaluate their service, They did offer me one additional month of coverage.

The Technician that came to service our A/C was awesome. He told me that Choice probably would not cover the total repair of the unit. My concern is I have 3 different houses covered under Choice. The agreement has always been that we pay the service fee and Choice would pay to fix the problem. This concerns me since our monthly fees have also gone up.

This company it’s a rip off, only website for sales. Not able to file claim online, long wait calling customer services, contractor denied every services that was place. $85 for service call and denied and $60 paying year after year.

I was having a problem with the ice and water dispenser. It wasn't working. The problem was detected almost immediately, and the solution was given to homeowner. Repairman was very knowledgeable. He will be returning in the following week with the part to fix the ice and water dispenser.

The specialist that came out to the house was excellent, kind and respectful of me, my husband and my home. She explained what needed to be performed and some things that I could do myself to prevent this type of problem in the future.

We were clients of theirs for at least 3-4 years and had 3 claims, 2 were for C/a and the other for plumbing. We filed a claim on all three as directed and every day after we got a run around about all service people being busy with other calls that came before ours. The first 2 claims took about a week before we saw a technician, but the last which happened right before Christmas, and did not get attended to until March of 2022. I made phone calls, sent many text and filed a report with the BBB. They asked to let them make it right but that didn't work either. The people they send out are not necessary technicians in the field you may need. For instance if you need a plumber they may send a jack of all trades but a master of none. They sent a HVAC for our plumbing. Before you sign up with this company go to BBB and read all the hundreds of bad reviews, not first to arrive.

I had a leak in my tub and CHW sent the best. Carlos came and fixed my leak in a timely manner. He was very pleasant and knowledgeable. I have been pleased with CHW as they continue to prove excellent customer service and respond quickly to my home repair needs. Thank you.

The technician showed up a day early even tho his calls would not got through on my phone and couldn’t get a hold of me. Which was great as it was 110 outside with no A/C. He was very friendly and professional. He was very thorough and fixed the problem quickly. I would highly recommend.

The service from Choice Home Warranty has been outstanding. Their website is easy to use and they respond to claim request very quickly. I would recommend Choice to anyone that wants peace of mind when it comes to repairing systems in their home. I'm very pleased with the service.

They came out fast and fixed it right away. Was very happy with the results. It wasn't spinning so water was full and guy took it apart and worked on it and had the part to fix right away. Didn't have to order any parts.

The plumbing company technicians that you sent were wonderful. They came the day after I first reported the problem, replaced the interior parts that were broken and were here for less than 30 minutes. Thanks for hiring such great people.

Made a claim online for my washer and got an email shortly after for an appointment the NEXT day! Technician came out and fix the issue and now I'm able to wash again!!! Thank you Choice! I have had nothing but experience with your warranty. I have inform all I know to get home warranty and if they want the best to call Choice!

Just don't want this. Just don't need it now. I change my mind. don't wanted no more. Need my money back asap. No problem, I need my $495.95 back asap. I don't see why I even have to do this request. It was easy for you to take my money in a few seconds. I need my money the same way back asap. Thanks.

Great service…I was afraid the job was not going to get done because he ran into an issue. He had to contact his supervisor. He shared he didn’t have the parts and needed to go to another job. He came back 5 minutes later sharing he had the approval to complete the job and asked if I wanted him to. I of course said yes. The job was then completed with excellence in 10 minutes.

Per Choice Home Warranty I was told, the product replaced on my AC was not replaced like it was found. Item was replaced with wires exposed. Not professional at all. It did not look like this before motor was replaced.

My air conditioner quit working, I contacted Choice Warranty Co, a technician came that same day, he diagnosed the problem quickly, the motor needed to be replaced. He came back within 24 hours, with the appropriate motor, installed it and my unit is working great again. I’m so glad that I have Choice Warranty and they they have professional technicians. Temperatures were in the triple digits at the time and I was not expecting to have my unit fixed as quickly as it was, so glad I have Choice Warranty. I’m a Very satisfied customer.

Our experience with Choice Home Warranty is absolutely outstanding. I rated CHW 10+ high 5-stars. The monthly fee is very attractive and the trade fee they charged is very reasonable. The response time and resolution on claims filed is very fast and no waiting time. We highly recommend CHW to anyone.

I only placed a first-time claim but was impressed with how quickly it was taken. At this time, however, we haven’t experienced any repair or solution. Placed claim about half hour ago. I look forward to as good service as the claim call went.

Our AC went out in the middle of a heat wave. Choice was able to dispatch a service/repair company within 24 hours. Only Way Heating and Air Conditioning handled the call and did an outstanding job. They arrived when they said and the technician was very professional. The work was completed expeditiously and we are back to normal. GREAT JOB!!!

Quickly diagnosed the problem and got everything working properly. Very professional. Would recommend to others. Did online Saturday and Sunday had an email from the company and they arrived at my house by 9:00 Monday morning. Great customer service provided.

I’ve got good experience before. Choice fixes what I need to be fixed with no problem. I just have an issue this time, but I don't think it's Choice Home Warranty's fault. It’s more likely the technician’s who was charging too much. My sink was clogged, and the pipe was broken. It was dripping from the ceiling to the bottom of my basement, and I'm not happy with how much the technician was charging. He wanted to charge Choice Home Warranty, and he wanted to charge me as well. I'm looking for another technician to fix it and see if Choice can cover it. I need to talk to them about it.

There was a pipe leak and the tech initially claims to have gotten approval but never came back to fix. First part of rate is 1 star. You have provided another tech who has been very prompt to contact me, second star rate would be 5 for contact.

Good experience. The technician was very polite, he diagnose the issue and explained it fully to me. I was pleased. Two days later he returned with the parts to make the repairs. He did a great job and I am happy with the results.

This company looks good but looks for a way to not pay claims. Very difficult to get payment from them. They denied our AC claim after telling us we could choose our technician and submit photos. We did that, but they said we did the repairs too fast.?? Another time they charged us two visits because we did not specify two repairs on the first request. It's all confusing and designed to benefit them, not the customer. We appealed, and our advocate called at the wrong time and talked over us.

Greg is courteous, friendly with soft approach. Very patient and obliging, I initially wanted a one year term but he talked me into a six year term with a lot of benefits and savings, I am happy I did. I feel like I have a friend there.

Will do everything in their power to deny your claim and you’ll find yourself frustrated and disappointed in “technicalities”. The IRS has better reviews than Choice Home Warranty. Just Check BBB reviews or the Facebook groups with 1000s of horrible stories, false hope, and bad ethics. Do not even trouble yourself with submitting a claim it’s simply not worth the hassle at any point. Not to even mention the borderline harassment you get when your policy is about to expire.

When putting in a claim, Choice Home Warranty is quick to get us a repair person to take care of our issue. The repair companies that have serviced us thus far have been very professional and have been able to fix all of our issues.

Quick response, everything covered under warranty, great experience! Had the capacitor go out on AC system during the hottest stretch of the summer so far. So thankful we made the decision to join Choice Home Warranty. This literally saved us thousands of dollars in repair costs.

I'm not happy with CHW because everything takes so long for them to do. Every claim takes many phone calls. They never do what they say they will do when they say they will do it. i cannot say enough bad about them. It's impossible to talk to anyone with any authority.

Above & Beyond A/C & Htg, LLC serviced my air conditioner. Mr. ** was thorough, and he made suggestions that improve the air flow. He was professional, and he listened to my report of the problem with my unit. I enthusiastically recommend him. In fact, I will request him to service my unit.

Getting coverage on this property for 6 years at 50% off for veterans is a great deal. My experience with Choice to date has been very good. Look forward to adding my other two properties when they are up for renewal.

Easy, no hassle, and excellent customer service from my first call to Choice Home Warranty. To when the contractor (Sedric) from Prohand contractors came to the house. What an upgrade from American Home Shield. Great Company with great people. I'm glad I switched.

Great price. Help save us a lot of money from previous insurance. Also, the freon is covered compared before, they pay only $15.00 per pound which very expensive. Thank you so much. I will recommend to other people.

I was very concerned when I had to file a claim through my home warranty. I have heard horror stories about home warranties fighting claims and making it hard to get anything fixed. This is my first claim with Choice and it has been amazing. My air went out right after the Fourth of July and a tech picked it up the next day. He was out a day later and had figured out the problem and had the parts ordered. We had to wait through the weekend and a couple days after and he is here installing the parts and getting us back with air in these high 80's with high humidity temps. I have several friends who have been asking me how this process is going, because they have been thinking of getting a home warranty, and I will be sending them in your direction.

Called in for service 20 days ago and they sent a tech from Sears who came and looked at the refrigerator and said the compressor was bad and cut out the filter drier and took the refrigerant. Compressor was working prior to this as the refrigerator compartment was cooling but the freezer was not. Said he would get the compressor and that I would need to pay $189 dollars more. We said ok but he didn’t come back. Service was Rescheduled (I did not know) and then cancelled. Choice still cannot get a tech out here to complete repairs. Choice wants me to contact a local co to repair. I said I am paying warranty for a reason and not for me to do choice's job. Choice is terrible. I need my refrigerator repaired!!!

When I called for service on my air conditioner I was informed that due to the high demand, it would be a day or more before a technician would be available. I later called if they would honor the contract if I could find someone who could get to me on that day, to which they approved, and my problem was taken care that day. This I greatly appreciate. Thank you.

Sergio from DV A/C was very professional, prompt and respectful during the service call. He addressed our issue then checked the whole system and assessed what was needed. He explained everything he was going to do then to make sure everything was working properly. At the end of the call he went over what he did, made sure we understand and answered our questions. We had a great experience with him

Worst by far!!!! I have not ever experienced Fraud like this before. This company created multiple accounts under my name and was withdrawing at least 3 times a month. I finally caught it 3 months in. Called my bank to have a review of the transactions and how many times they took money from my account. It was confirmed. So I called Choice Home Warranty got a chance to speak t someone on the resolution team. It was reaffirmed that they had multiple accounts in my name and I needed an explanation right away! Over 1k. Needless to say I told them to closed the accounts, there was a promise to pay back my money, that was on 6/14. I have not heard from this company nor have I received my money back.

Called 2 days ago about my air conditioner and have not gotten a call from the technician to even set the appointment. Not happy at all. Next week it is going to be in the nineties (90°) and it works a little, then freezes up.. I'm going to bake.

Very happy with the technician Ramiro from Flow Rite that came out to the house to inspect my CC unit. He was thorough and knowledgeable. I am very pleased and would recommend Flow Rite to anyone looking for HVAC services.

Technician was prompt and very knowledgeable. He was also very friendly! He went over all of our options. He also cleaned up any messes that he made. Would highly recommend and would request him for any future problems!! Beyond pleased!

They promise you everything until you need service on an item. Takes weeks to schedule a repair. You're lucky if you can talk to a live person, the company seldom replies to email/message communication and they are not available after hours and weekends. I would not recommend this company.

My issue occurred over a weekend. I had a technician by Sunday night and was up and running by Tuesday. I was given the opportunity to choose my own vendor Sunday morning less than 24 hours after filling my claim. I was going to wait until Monday but I was signed a tech by Sunday evening. My technician was friendly courteous and prompt. The technician called me to keep me informed about the time they will arrive. Great job all around.

While a technician on his first visit did not fix the real problem, CHW had a different company send out as fast as I submitted my claim. Sadly I had to pay another service call fee, but at least the problem is fixed.

The Technician (Peter), very knowledgeable! He was telling and showing me everything he was doing; I like that! I mentioned that I might be looking into purchasing some appliances. He made some recommendations on certain appliances to stay away from...the ones that they have to repair on a constant basis. I was very pleased, his company is not out to rip off the consumer; they really want you to get a good product.

I purchased the contract with the purchase of my new home. I later submitted a claim. four days, no response. I called, waited 35 minutes on hold, and my claim was "expedited." I received an email stating a technician would be at my house two days later between 7am-11am. At 11am on that day I contacted the technician. He told me Choice owed him $12,000 and he no longer did work for them. I called Choice, another 40 minute hold. I was told there was a mistake and they would reset my claim for someone to pick up.

\Simple Plumbing came out yesterday to fix a calcified handle on the master bathroom sink. They called ahead to let me know they were on the way. They showed up quickly. They went to the store and sent me pictures of faucet sets in my price range. They installed the new one gave me the store receipt. They were quick and efficient and very clean. I didn't have to do any clean up after they were done. I will request them for any future plumbing issues.

I entered my request for service on 7/11/22 online. I then received email confirmation from Choice Home Warranty of my request and date/time for tech to come to my home. Air conditioner Tech, Otis, called the next day to make sure I was home and arrived shortly thereafter. Air conditioner needed coolant. He Fixed the problem to my satisfaction. Courteous and fast service.

Geoff is like an old friend. He comes over. He works and talks at the same time. He diagnoses and fixes things extremely fast and then also gives you tips and hints to help maintain the appliance and keep it working in great condition- he is always welcome in our house. He also is very good at communication and is there when he says he’s going to be there.

Technician do a good job. Knows the requirement and did it. Communication in English was restricted because of his Spanish tongue. Would suggest that this be addressed whenever a service call is placed and the customer is asked choice of language.

My AC motor went bad on Monday at about 1pm. Emailed Choice Home Warranty. At about 2 I got an email that a tech would come from 5 to 6 Monday. C&H would come that day. Carlos found problem in 5 minutes. He called Co. the problem and by 7 am Tuesday I got email that the repair would happen that day. By 5 pm my AC was fixed. Outstanding job. Very pleased. Thanks, Mike.

LeMar was awesome! He was very knowledgeable and friendly. He answered all questions and repaired all issues. He was on time and completed the work efficiently. Will definitely refer him to friends and would call him again for any electrical needs!

I have had no A/C since Friday evening and I live in the Palm Springs Area. When trying to get help from Choice I got that I had to wait till Monday, or pay the company they chose 150 to get on an emergency list. The tech that came out Monday was awesome and super helpful and ordered all the parts I needed. Next appointment is Thursday. So almost a week with no AC in 112 degree weather. While I know warranty is only to fix the appliance, I feel like they could have tried to help a little more when no air could meant 97 degrees inside my house.

Very honest and helpful technician who wanted to fix things quickly and did exactly that. Choice warranty sent the technician within 30 hours and that was helpful. I would strongly recommend this technician and would like to have this technician every time I have an AC problem.

Very difficult to go through the recording system when there is a problem. It would be better to be able to speak to a live person. Time from onset of problem to resolution was too long. Sometimes it was difficult to wait for return call.

Although it took several days to get a Tech to my residence. The A/C tech was honest, friendly. And took the time to answer all my questions. I would recommend the A/C Doctor my friends. I do recommend Choice home Warranty to everyone I know. It's a peace of mind.

I first called the company who put in the AC, they turn it off, said it needed replacing and sent me an invoice. I had forgotten about my home warranty (up till now). I called Choice, they came out and checked it over, added coolant and I paid them. He said to call if it wasn’t working in 48 hours. It seems to be working just fine.

The repair person arrived within the time frame I was given. He determined what the problem was quickly and took care of the problem. He did not want to charge me my fee as it took him less than 2 minutes. He called his office and they told him he had to take the fee. He said he was very sorry. I felt he was very considerate.

I've always been leery of home warranties. Needless to say, I am not pleased with this warranty. I spent $85 for a tech to offer tips on how to resolve the issue with the washing machine. The tips offered were things that I'd already tried. In my opinion this is not money well spent. The tech was kind but in the end he was unable to resolve the issue.

Our repair tech, Kyle, did a wonderful job diagnosing the problem and ordering the required parts. As I, personally, was not present, he kept me updated through phone conversations. We are now awaiting delivery of the parts, I look forward to Kyle’s return to complete the repair.

Helpful, knowledgeable, neat, fast, and courteous. He was all you would want when a technician comes to your home to work. He listened to the problem before starting to work, to be sure what my complaint entailed. Once the work was complete he told me what to do if the problem occurred again in the near future.

The tech that came out to fix the fridge name was Jimmy. He called ahead when he was 30 minutes out, was friendly, professionally, quick, knowledgable, and pleasant. I would recommend to someone else that needs a repair done to their home, within the realm that he does.

Company called to confirm appointment and then was able to come out earlier. Technician diagnosed the problem very quickly, and was able to fix it quickly. He kept me informed and updated every step of the way. Very friendly service all around.

Put in for a quote on home warranty. Within 10 minutes Adam return my phone call and he was very informative, very friendly and explained everything. Went over the rates, the policy. I will recommend Choice Home Warranty to family and friends and the price is great.

It has been a lot of hours without air conditioning in 104 heat. I would have thought that with my warranty they would have acted faster. I have not heard when someone will be coming out to fix my air conditioner. I am a 68-year-old and this heat is very hard to bear. While they will probably fix my air conditioner the cavalier attitude for my comfort is not good service, and not knowing when I can expect someone is horrible.

A/c needs to be replaced. It’s an older unit. After 3 days of not working it kicked on and ran for two hours, then quit again. Can’t get unit to come back on. Called tech and didn’t receive a call back. Cant keep staying in a hotel to sleep. Don’t need him to come out unless it’s replaced/fixed. Service was much better when I first used Choice Warranty in the 90’s.

The dishwasher was not working, that’s all. The technician said he ordering a part to fix it. He said that when it comes in, he would send another technician to install it and possibly ensure that the dishwasher door properly also.

I noticed on Saturday that the AC was not working. I put a claim in online and got a confirmation of claim shortly after. On Sunday I tried the AC and it was working properly. I them cancelled the work order and quickly got a confirmation of cancellation. I did get notice that a contractor in my area could not be found for a quick call. I am not familiar with the procedure that if that ever happens again, what my options are. But great service was given.

Great service by Tim showed up the same evening and took care of the A/C, he was very professional and experienced. CHW made the appointment for me within 15 minutes of submitting the claim I would recommend CHW and appreciate their prompt response to my claim.

Shaun was helpful and had an answer with most questions I asked. He was very knowledgeable with the policy and what was in it. He tried to sell me a six year policy but I was not interested at the moment.

I love the security feeling and knowledge with the techs. This cost is a great peace of mind. Quick response time. I wish you would offer with ceiling fan. Expert adjustment and cleaning. Also instead of repairing older appliances. Replacement with a little upcharge or rebate card only good for that certain appliance or equipment.

Excellent, very professional Tech, knew what to do, very knowledgeable, would recommend to friends and family. Have service for 15 years. Absolutely a service I am glad I chose. Have a home warranty that's very affordable being in a fixed income

Your service is bad. You never found a technician. It was over 90 degrees when my air conditioner went out all that week, you should reimburse customers back their money when they had to find their own technician and got it repaired and don’t ask a bunch of questions.

Larry was friendly, helpful, knowledgeable and I would recommend him to anyone. Our dryer was thoroughly inspected to find the noise and resolve the issues we reported. He also made sure no future issues would occur. Thank you Larry! We appreciated your guidance.

Updated on 07/14/2022: Haven't gotten a response to my claim yet. My issue needs attention as soon as possible. I would like to get this done soon. The person I talked to was very helpful. Just wish I knew when to expect to know when I will hear something soon.

This is not a rating of the technician - this is a rating of how Choice handled this last claim. Bait and switch was used to get me to renew for another year. Wait for dispute of claim to be resolved.

The technician was extremely competent but hard to keep in touch with. Probably not his fault though. He was very knowledgeable. Plus it was over the 4th of July weekend. Luckily all we needed was a part. He came the day after inspecting our hot water tank and promptly replaced it! Very worth the service fee!

Wonderful and easy. Spoke with someone to get a appliance covered and they got it submitted in a quick manner and was very easy to get it done. Thank you. I would recommend this warranty company to anyone who lives in a home. Very good. Very happy.

Kathy, the Sears technician was excellent and has scheduled a full repair for Monday, July 18. She diagnosed the problem quickly and was very pleasant to deal with. I could not be happier with her service with our issue with the ice maker and fan in our Electrolux appliance.

Customer service was great. Cristo did a good job. He came on time and actually informed me when he was on his way coming. He was polite and knowledgeable in his area of expertise. He prepared me a receipt and he also informed me that if there is any further issue, I should call a particular number to report the issue.

I'm not happy with filing a claim guidelines and the operators taking the call. Every time I call I get a different procedure to follow. It took 4 different operators until one listened and gladly helped me. His name is Alan. After finally getting attention, my claim was denied anyway. I filed an appeal, and still denied. Last month I was told my garage door opener claim was also denied. I'm not sure what I'm paying for with this warranty company. I'm not satisfied and will probably check out other companies when this one expires. Sadly, I'm going to be paying out of pocket for these two denied claims.

On Monday July 11th 2022 I unwittingly signed up for a policy for $1260.. After doing some further research I found that it was not a good company. I immediately called in for a refund for $1260 within 1 hour of making the purchase. I was told I would receive a refund. I then received an email on the 12th that the very next day and it was for only $521. Called again, was told it was an error and the $1260 refund would take 30 days! While they collect interest on MY money!

When air conditioning system stop working CHOICE WARRANTY promptly sent out a technician to check out the problem. The technician chosen was professional in all ways and concluded that the system needed replacing. CHOICE WARRANTY approved a replacement. Thank you for being so prompt with my claim.

When I moved in, my AC units weren’t working. I couldn’t help it, and I had to have them replaced. Y’all don’t cover what you say you will, and you don’t actually send out technicians. You made me go through a whole reimbursement process, only to deny what I paid you all for. Buying this warranty with Choice Home Warranty was a total waste of my money.

Anytime I’ve had any type of problem with Choice Home Warranty, they have done their very best to work with me to fix the issue, be it one of cost or quality of work. I’ve never had a problem with any of the service providers and they’ve fixed all the issues I’ve filed a claim about. CHW always gets a service provider out as soon as possible and if it’s an in-house issue with my policy, it’s usually resolved in one phone call. I’ve been with CHW since 2016 and will stay with them as long as they keep providing such quality service.

Technician came out, evaluated problem with washing machine. Took a bunch of pictures. There was error code E50 flashing on screen. Tech was very courteous, explained that he will have his company send warranty company information and let me know status on repair as soon as possible.

Air conditioner was out from 6/24 until 7/11. Original assigned contractor did not make two appointments. The second contracted company was great. Actually came out twice the same day on 7/7. His found the problem and said it was the circuit breaker. An electrician was assigned. His appointment was for 7/12 but he came on 7/11. Which was much appreciated. Issue we have is it taking so long to get a good contractor to come out and having to pay two service fees for the same issue. If we did not have issues with how this started and it taking so long to get things resolved, we would not have any hesitation recommending.

The technician arrived on time after confirming the appointment with me via text. They quickly diagnosed the issue, ordered the necessary replacement part, and are returning on Friday to complete the fix. Very polite, punctual, and good communication thus far.

The plumber, Mogi, was excellent. He had been fully vaccinated for Covid, and he wore a mask. That's important. The shut off valves in my condo do not work well, so it was not easy for him. He was an efficient and skilled worker.

The technician that came was very courteous and efficient. My biggest problem with Choice is that it takes so long to get someone here when you have issue. My dishwasher was leaking water all over the floor. The tech came and checked it out but did not have part to fix it so it is taking over a week for him to come back now that part is in.

Scheduled an appointment within a day. Friendly serviceman came during the appointed time period. Fixed the problem quickly and explained his work. Very helpful. Was happy with the whole procedure. This makes the 2nd time I have used Choice Home Warranty with good results.

I was given a very good offer and the salesmen were very respectful and professional on the phone! I used American Home Shield in the past, and thought I was applying with them again, but Choice responded instead to my email.

The technician came out Monday, June 27th. He advised us to remove everything from the unit Wednesday, July 6th, and disconnect it from the power and open all doors and let it thaw. We did this. Friday, July 8th, a no show. I called Choice, and was advised the parts weren't in. I called a local appliance parts store, gave them the model and type of unit, and all of the parts were available. I haven't received any feedback from choice, nor the company repairing the unit!! I'm very dissatisfied!! I need someone to call me and let me know just how long are they going to take. The last time it was 1 month!! I will not wait that long, and will submit a consumer complaint if this matter is not taken care of asap!!

We pay good money for this home warranty yet somehow you won't cover our AC unit in 108 degree Texas weather. The AC worked fine for the last 10 months and then recently stopped cooling. The technician found a leak and you said it's pre-exisiing. You wouldn't say how you determine that, just kept repeating it's pre-existing even though it has worked for the 10 months since we moved in. It's not right to collect our money every month and then ditch us when a bigger repair is needed.

We were Loyal customers for years. Used it very infrequently maybe 3 times over 6 years on small appliance repair. Our Ac unit began to struggle to keep the house ever to 80 degrees. Upon calling it took 2 days to get a technician out to look at it then 2 more days to get a report that stated the problem wasn't due to "normal wear and tear". Upon being given a chance to challenge this simply because it wasn't true it has been running for 12 years with no issues and wasn't damaged.

I placed a claim on 6/30 for ac repair. I called everyday & sent messages on website. Always told they can’t locate service provider & I either have to wait for them to locate one or locate my own provider which may not be reimbursed. After waiting 9 days found own provider.. ac is not functional & needs replaced. Filed paperwork & complaint to BBB. Attempted to file claim for new ac & Choice Home Warranty will not permit me.

Luke ** helped me. He was friendly and warm, answered all my questions patiently and calmly. I am an 81 year-old lady, and sometimes I need an explanation repeated more than once. He helped me select a three year plan which was the best plan for me, at a considerable saving. A very pleasant experience.

I was always suspect of home warranties, I researched for a long time and decided to take a leap of faith with Choice and much to my surprise I don't think I could be happier. Filing claims online is a breeze, within minutes you have a claim number and in a matter of 1or 2 days you have a contractor at your door! We have saved hundreds of dollars because of Choice Home Warranty! I recommend them highly!

The sales person applied too much pressure while selling me the product. He switched to too many different options without allowing me to think about it. He then proceeded to get aggravated when I would say no or when I said I'd like to think about it. This was super disappointing. He then told me that he charged my card still even though I refused service. Before this goes any further I demand a refund. I clearly stated I did not want this. I clearly said I want a refund and was hung up on. His name is Andrew **. Phone number is **.

I would definitely recommend your Company to our friends. Thank you.

I would love to recommend this gentleman to all who need a/c repair. He was most helpful and quite patient to someone who did not know much about the subject. I hope that if my claim is accepted, that he is the one that returns to do the repair. Thank you.

Did a good job fixing my air conditioner. I am now cool and happy. My thermostat was not working and I had no idea why my upstairs stayed so hot. Now my company won’t have to get up in the middle of the night and try to fix the air conditioning.

The 1st repair man (Fix It Smart, on 5/23/22) apparently did not know too much about repairing washers. He never even took the cover off; said he could find nothing wrong. 2nd repair man (Quality Masters Appliance Service on 7/10/22) checked the washer over carefully and found the problem. He submitted his findings to Choice Home Warranty. Now we are waiting for CHW to make a decision on the repair.

I had a very good experience with the representative of the company. She was very helpful and courteous to me. I'll tell others about your company. Thanks again. I'm very satisfied with the coverage I have. She was very helpful explaining my options for my coverage. Like I said thank you.

I would rate zero star if I can. They have worst and cheap contractors. They don't let you chose your contractor to fix anything and submit a claim for that. My AC was broken in summer time and their authorized contractors took more than one month but could not fix. So I asked their contractor not to wait for approval from warranty and paid them from my pocket. Later they did not allow me for reimbursement for those expenses.

Hello. I had to have two separate technicians to come out and look at my air conditioning unit. The 1st tech didn’t resolve the problem so that was a fee. Put another claim in and a different technician came out and found the problem. After he submitted the claim you all rejected it because my unit is under warranty. I moved into this house 6 months ago and I’m thankful that I have a warranty on the equipment. But I paid for your service for a full year and I was expecting great return from it but it seems all you doing is making me have to come out of pocket more. You denied my claim because you say you don’t work with equipment that’s under a manufacturing warranty. I feel that is not fair to the client who has paid and trust you all to handle a problem when it occurs without extra fees besides the technician service fee. Now I have to hire a HVAC tech to repair my unit because who I trusted with service I purchased has disappointed me.

The man I spoke to was kind of in too much of a hurry to really go over the contract with me. I would have desired a more precise assurance of the coverage, and all the details of the plan. I feel the man could have been a little more reassuring to an elderly person who is very nervous about these matters.

Your response to my request was immediate. That is appreciated. Now awaiting your next response to your contractor's assessment. Thank you very much for your assistance. As an elderly citizen it is comforting to have one come to me than I having the added expense of hiring someone.

Was without a fridge/freezer 19 days because the first repair man did not find the third part that was bad. The second man found it 10 days later and I had to wait until July 7. But you were very good and paid me at least half of what it cost me to get a new fridge. Thank you. I will definitely renew my policy.

CHW is awesome and professionals. They are very professionals and they help to resolve all my home repair issues. They know what exactly the issue and how it can be resolved with minimal of cost. Strongly Recommended to everyone for the home repairs.

I live in Texas and the temperatures have been over 100 degrees for the past 5 days while I have not had working air conditioning. These temperatures will continue for at least the next month. The technician that came out was great. He assisted with trying to get a claim for a new unit. This claim was denied under allegations of dirt and debris that is not normal wear and tear. The same technician serviced the unit one month ago and had no issues with dirt and debris. The appeal process has me waiting almost a week from the denial to speak with a representative. During this time, my house reaches inside temperatures over 90 degrees. While I understand that there is a process that needs to occur, there should be specialized cases during extreme weather conditions. I am 77 years old and on a fixed income. I have always been in good standing with Choice and feel that these issues should be taken care of quickly.

Rep a little short and curt, just seemed to want me to sign up without answering my concerns. My concern was with the rural area I am from and the lack of service in the area. He just kept saying we keep looking when I asked what would happen if they could not find a technician to come to my area.

My a/c went out Saturday morning on July 2nd. I put in a service call and was told July 7. I had fallen that week and I have a fractured my pelvis. I needed a early appointment, so I was told to call around myself and find someone.

The customer service department is unprofessional, I’ve dealt with over 3 companies/technicians within their network who provided unsatisfactory work. The technicians didn’t show up or were extremely late and VERY UNPROFESSIONAL. I really wish I didn’t not buy this warranty and will NEVER use it again. Beware!!

I realize this sounds like a contradiction, as freezers should not overheat. Our freezer compressors would get so hot, the safety mechanism would turn on and turn off the freezer, thus melting everything. The technician was amazing and diagnosed the problem.

On time and corrected problem. Explained what the problem was and what he did to correct it. Said if I had z as my problem with it in 30 days it would be jandy free. This was my first experience with Choice

The technician was very knowledgeable and helpful. No complaints here regarding him. But we are thoroughly disappointed with CHW’s denying the claim. We have total package which covers a spa tub and I have called to see why I was denied and was told you do not cover spa tubs. That is NOT TRUE.

CHW states if they can't repair the appliance they will replace it. A few years ago I opened a claim for a second-story heat pump that failed and CHW refused to honor my claim. More recently I opened a claim for a 15-year-old electric stove. They would not replace it but offered a reimbursement for about 20% of the replacement cost. I had no choice but to take it. I have less than a year on my contract and I'm having second thoughts about renewing it.

Reported the problem late in the day and the repair was taken care of late the next day. The repair was taken care of and the problem was fixed that day. I was pleased with the promptness and the repair. The repairmen were professional and knowledgeable.

Winston Doors LLC technician, Kenneth **, did an outstanding job. He was prompt, courteous and professional. He showed us and explained to us what had happened with our garage door and how it would be fixed. We felt very confident right away that he knew his job well, the garage door would be fixed correctly and he would ensure we were pleased with his work before he left. He talked to us about how to keep the door operating smoothly and efficiently for years to come. The door is now operating smoother and quieter than ever. Thanks to Winston Door LLC - hope this technician sticks around. CHW - one of the best service providers we’ve had come out.

Good communication with CHW. An AC technician in my area set up an appointment and within 3 days my AC was repaired. The AC technician very knowledgeable and professional. A pleasure to do business with AC Heating and Cooling and Choice Home Warranty and their Customer Service.

This was a lifesaver! I'm so glad I have this warranty and they have W A Marshall Electrician. They did an excellent job. I'd totally recommend to a friend. It wasn't an easy job and required some extra parts. The job still got done.

Hogan was excellent and took the time out to explain everything that needed to be done. Our AC is blowing much cooler air now. We are so glad that we used our home warranty because we were given the runaround by a previous AC company.

Toilet leaking and contacted CHW. On the same day of my request to CHW, I received an email from them informing me of the plumber, date, time and contact number. My issue was resolved and was followed up by the plumber.

I was honestly thinking about canceling my plan before renewal. My last encounter with my Choice Home Warranty Rep was not the best and I felt a lot of pressure. Adrian was able to help quickly and efficiently while making sure that it was my choice.

Very easy…. Helpful sales folks. Very fast information response. Policy information sent by email for printing or downloading. Have it already…. Not having to wait for snail mail. After getting stung by my old policy holder today…. I said enough is enough! I am not going to be treated like a chump…. And charged for items never told about regarding the contract. I am not going to be hit blindsided with a policy that seems to make up rules as they go…. and are great until you need them to do something! Good by home shield America! Thank you Choice Home Warranty.

This is the third claim I have had this year and all three have been covered by Choice Home Warranty. I am so grateful for a company that stands behind its mission and the executes its policies with integrity. In a world of scams in the Home Warranty business, I am glad Choice Home Warranty is in my monthly budget.

I cannot give more than 2 stars since I have no idea when I will receive a call regarding my appliance service call. I’ve used several of these service programs over the years with only 3 repair calls but was billed every year! What purpose does it serve for me if you cannot find a repair person to locate one on my own when I could have done that without paying over 400?

Did a good job. Very professional. Took his time and was thorough. Arrived on time and called to let me know how close he was. Made suggestions for me to keep unit in good working order. Would recommend him to my friends.

As I entered my information into the system to obtain a quote, I was almost immediately contacted by a representative who was willing to assist. He was helpful and I ended up signing up for coverage. The complaint I have is that I was promised "same day service" and that I could select my repair technician/company as long as they were licensed. As I was reviewing the policy, this was clearly not the case and I feel the representative used false information to get me to sign up or he was not knowledgeable on the policy limitations. I will hold on to my policy and see what happens during my first service request. I used to have American Home Shield and the technicians contracted with Home Shield were horrible. We will see if Choice Home Warranty can do better. The price with AHS is comparable; actually Choice Home Warranty is slightly better.

Technician did a great job on finding and repairing problem. Only negative was he arrived over an hour later than I was notified. As for Choice the experience was not as good. Changes in companies to do the work, numerous changes in arrival times and a lack of communication.

I had a great experience with Kayleigh **, she was very knowledgeable on your product and answered my questions fast. I hope this warranty is as good as she said it is. If everything goes good I would recommend this to my friends.

Everything went well. I was very pleased. The person you sent knew what he was doing. When he left everything was working like it should. The timing was good. Everything worked out fine. I was pleased with everything. Have a nice Day.

Contractor was professional and assess the situation and was very professional. He also took pictures and told me what he was going to recommend. He also said that someone from Choice would contact me with more information pertaining to my water heater claim.

My gas stove had couple of issues with burners not fired up and also uneven gas burn or fire. Steve **, from the TSA Appliance Solutions, was on time with the appointment. He was great and super helpful in solving these issues with our gas stove.

Easy to schedule service. Some contractors are not easy to deal with, but when service rescheduled they did not send the same person I complained about and failed to fix the issue. Very satisfied with second contractor. They were COVID friendly and professional.

Experience with service department is a complete 0 and very unsatisfied. But the interaction with the service departments helped me to make the decision as not to renew the contract. The only reason I gave 2 is because the technician is very nice. Seems competent.

The unit had hardened salt in the bridge, when technician came out, he checked the unit, plug it in and started to run a test. He then checked for leaks, reset the unit, advised me what to add to unit before adding the salt, now hopefully it's working properly.

The sales representative was excellent and took the time to find the best rate for us. They were kind, courteous, and very knowledgeable. I will recommend Choice Home Warranty to all my friends. Thank you for everything you all have done.

I had very good experience. The technician was on time and diagnosis the problem and was very good. He had to order a part for the AC and it was repaired the next day and is running again thanks to very well trained technician.

I told Mr. ** that I have given the wrong date of the garbage going out. The date I gave was 6/29/22, it should have been 6/30/22!! Mr. ** was closed-minded to my explanation. Mr. ** made no attempt to assist me in my situation.

I am very well pleased with the overall service of CHW. The companies and Technicians have been prompt, courteous and professional. I have nothing negative to mention regarding my experience with CHW. I would recommend your home warranty package to all my friends, family and neighbors.

Ac was leaking water inside the house. Coil bad. The coil was replaced and the servicer gave tips on the upkeep of the unit. He was very kind and lnformative. I was very pleased with the service. He was on time and finished the job in a timely manner.

Serviceman came and fixed our refrigerator. He was very professional and courteous. .We are very happy with Choice Home Warranty. It was easy to call them and to get results in the end. Can't say enough how well this worked out for us.

He replaced garbage disposal. He ran 25' snake to try and clear blockage. Did not work as water from sink was coming up in my tub. He asked to use a camera to see about blockage. Company denied his request therefore job was not complete. I had to get additional repairman. This is first time using Choice Warranty Service. They sent an email to say they were not completing job. Would not recommend your company. Tony was great. He did call me back to follow up.

The second technician was very competent and was able to repair rather than replace my rather fancy fan which pleased me greatly, I would highly recommend this technician. Thank you for finding. He saved you the cost of replacing the fan.

Usually when I call I can’t get the words out of my mouth good before the customer service representative cuts me off. Then they forward me on to another department without stating an sincere gesture or something. This could use some tactful skills. Thanks for your time and consideration.