Choice Home Warranty Reviews

The communication with Choice is good, but they were erroneous a couple of times. The rep said someone would be coming on a certain date, and that proved to be incorrect. But it was just a piece of information that wasn't correct. Everyone was very polite, and when it was confirmed that the schedule was known, it was fulfilled right on schedule as they said it would be. This last claim with Choice was for my air conditioning, which is probably the biggest one of their warranty types, and they've been very good. The contractors that come to do the work have been very polite and professional. I've been a customer with Choice Home Warranty for probably over half a dozen years and I'm very pleased with what I have.

with a good offer. Will have to think about future.

Joseph M. was nice, polite, friendly, and very knowledgeable. He wasn't pushy, and he answered all my questions. I appreciate everything that he did for me, with the military discount. Thank You. Elmer

I was misinformed about what was covered. Told that certain things would be covered when I signed up with you. I spent over thirty minutes asking questions on specific items that would covered or not. Come to find out not.

Great company, fast service and the man that came to fix my washer was great and worked fast and fixed it and now I can use it again!! Very happy with it!! Would definitely recommend this company to other people.

The service provider was most knowledgeable in how to fix my washing machine and did a great job ordering parts and providing labor to get it done. Brandt's Appliances did a fabulous job!! Appreciate CHW choosing them to fix our washer.

If you want to have a peace of mind on the possible cost for failures on your appliances, then get this insurance. I filed my claim electronically, got a response within 24 hours and the technician arrived 24 hrs later...Problem solved.

Everyone was quick to respond, and new water heater install completed in a timely manner. No complaints whatsoever! Choice approved the repair quickly and got the contractor out to replace the water heater quickly.

I turned in a claim on my central AC on July 4. It took approximately one week for Choice Home Warranty to send someone out. They did not agree with his diagnostics/findings which were low on coolant and needs a new unit. So after almost another two weeks, they send each second technician out his findings were the same low on coolant needs a new unit. I was initially told the second technician would be granted the contract to do the repair replacement work on my central AC unit. I’m now being told he didn’t turn his paperwork in so they’re sending out a third technician. I’m almost 100% positive his findings will be the same. Avoid this company at all costs, but I doubt if any of the others are any better.

Never use this company! The techs they use are not qualified to service and they do not stand behind nor offer any help and support. They just steal your money and make things worse than before you began. The red tape and endless phone calls yield nothing. Brittany from their resolution center lied to me that they do not cover things that are plainly written in their policy statement. All they do is look for ways to not cover something and then lie when it comes down to a dispute.

Aaron, from Electrolux, was our technician. All around great guy. (He laughed with us about our garage being as "busy" as it was.) He was efficient, thorough and explained the possibilities and quickly made the repair. He should be used as an example for how technicians should interact with the customers and yet still be efficient in his work.

My experience has been completely unsatisfactory. The process of submitting, processing and completing a claim is slow, cumbersome and inefficient. Claims are frequently denied and nearly impossible to appeal. Emergency repairs requiring immediate repairs and payment in advance are denied.

I just join CHW and I hope the service was as good as the consultant. Adam was very nice and very thorough of what he was saying. Explain everything to me to the T so I'm hoping if I need the service the service is good as the consultant.

I just called and received a policy on the phone.. Malcolm ** was very helpful and pleasant. I am looking forward to the feeling of being protected. I am very glad I saw the ad for Choice on television.

I am not pleased with Choice. I have been a member of Choice for over 10 years and the first time I have a major problem Choice has had more rules than help. My heating and air both had to be replaced and you had so many rules, which were not in contract, to follow. Even your own service Tech agreed that the system had to be replaced. You only paid $1,100 for the $17,000 the system cost to replace. I also had a hot water heater that should be replaced, but Choice would not take care of the problem. I will not renew my contract.

The Sears Representatives were very thorough, efficient and informative and took care of the issue expediently. They checked in the air conditioner and the dual furnace for leaks, tested the necessary functions and added refrigerant. They also advised that I call if I encountered the problem of the air conditioner not cooling below 78 degrees again.

My experience was very easy! I submitted a claim and first thing in the morning the technician called that he could come much earlier than what was scheduled. And he took care of the problem immediately upon arrival.

Communication helps. Plumber showed as scheduled, assessed the situation and said they need to order parts, The next day I received an email saying the technician was on the way. After half an hour passed and he hadn’t arrived at 6 p.m., I called the local office, and was told I would receive a phone call when the technician was on the way, NOT a text message. They were apparently waiting for parts. The TEXT I received from Choice, and not the local service provider, was an error.

Choice Home Warranty has been true to their contract! I'm so thankful we have them, after the purchase of our home! When it rains, it pours! We renewed for another year! They've fixed our refrigerator (water kept just randomly spitting out. They replaced the AC outside motor, they fixed the hot water faucet on the kitchen sink. Unfortunately they couldn't fix the busted flange on a commode. Now I have an appointment with a garage door problem. Hoping it goes well! Thank you CHW.

The technician who handled the claim, (Dradian who works for Bodewell) was on time, efficient, knowledgeable and completed the task (making sure that my refrigerator/freezer fan was working properly) successfully and cleaned up all within 30 minutes.

My experience with the plumbing company is excellent. My only negative is the AT with Home Choice. My original call was misinterpreted for a job much bigger than a clogged sink. I had to call and talk to a rep to cancel first work order and open a new order.

I’m disappointed that I can’t call the salesperson back with the number he just gave me and it didn’t go through to cancel my new free month because my husband doesn’t want it.. He said that he would not be taking out of my account till the end of next month and I already saw an attempt to get the money from my account today!! PLEASE CANCEL THIS ASAP

When your representative pressured me to renew the policy expiring 12/2026 before I placed my claim, I told him my problem and he knew the claim would have been denied. Choice Home Warranty is not to be trusted

The claim process is very easy and smooth and quick appointment date. This claim was for a rental property so I wasn't there. I have emailed for a report and called Whirlpool and they haven't responded. I would like to know what they found was the problem and what they repaired on my clothes washer.

The technician was great, knew his craft, very polite and courteous. He attempted to fix the Garbage Disposal for a while, and when it was not successful, he changed it. It all lasted bout 30 minute!

I don't know if my dryer is fixed because something happened to the electric power when they were trying to show me some things. They left me hanging and I couldn't see the dryer working. Now I have to pay for an electrician through CHW which seems very unfair since the power was working up until they said it was fixed.

Confusing communication with Goodman about the scheduled service date as they kept changing the date. Eventually the technician showed up on the originally scheduled date. Technician was fine. Very professional and friendly. He showed up when he was supposed to and said it was a simple repair but didn't know why the part had not been ordered so he had to leave. The parts showed up at my door a few days later and they scheduled another service call, which was supposed to be yesterday. I got a call that they needed to reschedule for next week. Original claim was 7/17. It will be 17 days without a dryer by the time they show up if they actually come on 8/3 as promised. Not really acceptable service for a home warranty.

Technician very polite and knowledgeable. He explained he had to enter his findings in company system and he would get recommendation from main office on proper course to take for my repair. Later in afternoon he called me and said he is coming at about 12:00 today to put coolant in system. What do we do next.at if that does not work? I am 77 years old with usual health problems so need the repair for cool air soon.. Thanks for everyone's help.

Horrible. Filed a claim no# ** for A?C problem. After two weeks, still no technician assigned. Because you didn't do your job, found my own and fixed A/C in less than 48hrs. I'm 88yrs old with health problems. Out $899.00 because you didn't do what I paid you to do. Not sure you even tried very hard. Regards. Eddie **

The Technician was very respectful and explained everything to us that he repaired. I would definitely recommend Choice Warranty to others. He thought he would have to order the part but we were lucky. He found one in his vehicle.

I filed a claim yesterday morning. The tech came over and analyzed the problem. It was determined I needed a heat strip kit. He left and picked one up. He then installed it and my problem had been fixed within a day. Thank you for a job well done.

The technician fortunately did both plumbing and electrical work so my garbage disposal was able to be repaired. If not I would have had to call an electrician and paid another co-pay. So, lucky for me. That would have made me really upset because the service would have cost more than just buying a new one

This 5 star review is for Power Will’s Electric (Tech John) not CHW!! John was fantastic and the company is very responsive. I loved the knowledge and insight provided to complete my electrical issue with my fire alarm system. For your knowledge if you have an issue with your alarm system and make that choice when placing a claim with Choice. Your claim will be denied due to the system not being covered. The option is available on the systems menu so you can be told after calling a claim manager that the system is not covered :(. Crazy isn’t it. Just another disappointment from the number one home warranty company. “Not”

The repairmen were very courteous and professional from the telephone conversation, to their arrival, working in my home until their departure. They made sure that there was no evidence of them working here upon their completion of the repair. The only thing that surprised me was that I was not given a receipt for the work completed. The repair did however tell me that if I had any additional issues, to call at the number I had for the repairman, which I thought was very wonderful of him. I have absolutely no complaints with either the two repairman or the company they work for. I'm extremely pleased with the way they handled the repair from start to finish.

I spoke with Adam and he was very knowledgeable and a good salesperson. I told him I needed to think about it and I told him why. He kept me on the phone and told me he’d get me the best deal possible and appreciated him taking time to explain everything. So I’m happy with my Choice and hope I made the right decision with what he offered. I’ve been with another Warranty company since 2016 and haven’t been happy with them this year so looking forward to working with CHW. Thank you Adam.

We paid the 100.00 service fee. Now 2 months later the same exact issue. No ac, we're were told that they only honor labor for 30 days. I am switching to another company. The technician was nice, but I feel that the company should assist us. They also raised our monthly fee and the service fee from 75 to 100.00.

Any time I have ever submitted a claim, Choice is always prompt in scheduling a technician to evaluate the problem. It was even faster when my AC unit went out and needed to be replaced. They are the best home warranty company!

I don’t wasn’t sure if a home warranty was worth having, but it has been a blessing to have this warranty. Over the 3 years I’ve had it, they’ve fixed my furnace-A/C blower motor, my water heater, my washing machine once, then replaced it when it couldn’t be repaired the second time. They also replaced a ceiling fan that the light part stopped working. So I recommend Choice Home Warranty.

CHW is great at attending to broken items with their professional technicians. Always come through for me each time I make a claim for any covered broken item in my house. Sometimes, they reimburse for covered item that can't be fixed.

Be careful with home warranties, you have to read the fine print, there are more "exclusions than inclusions". When filing a claim they ask for additional info on claim, which there is no predetermination whether or not it is covered so that they can charge you a service fee upfront knowing it won't be covered, but they will tell you they have to left the Pro determine the problem even though I told them up front the exact same thing, so I got robbed! Also the pro did not connect my appliance in properly

Choosing Choice Home Warranty was the best decision we made for home protection. Customer service was great. The sales representative did exactly what they said they would do. The representative beat the price of the online quote. My only regret was that I didn’t choose CHW sooner!

We had a home warranty before, but we were dissatisfied with the company we were using and Choice seemed very good. I was right and I’ve been with them for seven years now. They gave us the option of paying years in advance and we don't have to worry about it. In my most recent claim, the air conditioner unit was flooding underneath our wall and it turned out it was just blocked up. Submitting the claim was a breeze and the technician who came out was fantastic. My husband loved him. Everything went perfectly and we could not have asked for anything better. It was phenomenal. The last claim we made was a few years ago and both went just the way they were supposed to.

I liked Choice Home Warranty's benefits and cost. Recently, June or July, our air went out and the representative came out, went straight to the issue and completed it within an hour of the same day. That was great customer service. He knew exactly what to do and he got it done. It was short and it was taken care of in no time.

This company is a hustle. First, they take forever to assign your job to a vendor. I've been waiting 5 weeks to have my refrigerator repaired. They assigned the job to a vendor who never called or showed up. I've called 5 times and every time they say we are reassigning the repair to a different vendor only to have nothing done. I've asked to speak to a supervisor only to be told someone will call you back and they never do. The call center is in the Philippines so there's a language barrier when you call them. Vendors have to call or text to get an approval to repair anything which could take anywhere from 30 minutes to days. It's more of a headache to deal with this company than to just pay for your own repairs. They wanted me to wait two weeks to have my A/C unit repaired in 90 degree weather. I called a company myself and they fixed it on the spot. Stay away from this company.

My washer was not repairable but Choice Home Warranty is replacing my unit of my choice with a gift card. This was unexpected, and I do appreciate it, however, the amount of the gift card does not cover the entire replacement cost, but I am happy that I am able to get a new unit.

Excellent service. It took a few days (weekend included) to get a technician out. So my elderly sister, and disabled brother had to surfer in the extreme heat. But that is understandable during the peek season. However, John the technician was professional, polite, and efficient. Thank you.

Steve was knowledgeable, patient and pleasant. He solved a problem that had been ongoing for me with my kitchen sink. There was an old garbage disposal that kept getting clogged and stopping up the sink, which made my dishwasher water overflow onto the floor. I would reccomend him to anyone!

The BTs Top to Bottom were professional and helped us when we were in a bad spot with the AC going out. They were able to get our AC fixed in about 30 minutes after arriving, which was amazing, as my wife is currently 7 months pregnant and the AC was very much needed.

I have good experience with Choice Home Warranty so far. Their phone line is easy to get to. The wait is not long, and I was always able to talk to a "human". The case manager Dennisha ** was professional, courteous, and helpful in getting my claim fixed.

I had been putting off getting a home warranty and checked out five or six different home warranties. It came down to choosing one of two home warranty plans. One was Select Home Warranty, and the other was Choice Home Warranty after reviewing both warranties. I felt like choice gave me the better protection that I was looking for and after being on the phone with both companies, I was dealing with a gentleman named Jason who was very informative and very sharp to deal with and gave me all the information that I had requested because I had a lot of questions about what if this goes wrong or that goes wrong and how you deal with it and he was able to give me all the answers that I needed to my satisfaction and I decided to go with a choice and got a nice 25% discount by doing it over the phone and thank you very much. It was a pleasure doing business with choice or more.

Mr. ** was helpful with my decision on a home warranty. He was very knowledgeable in the history and performance of the company. Mr. ** took the time to listen to the needs and suggested plans and options that would be best. I felt like I made a good choice with Choice Home Warranty! :)

Lone Star Appliance Repair, LLC was great. Owner and Senior Tech explained the problem and the fix. Their service was prompt, on time and very professional. I will welcome this repair service. Thank you. Choice Home Warranty got it right this time. If CHW made this a priority because of my home hospice situation, I thank you.

We had an emergency with our pool while on vacation. Our caretaker found our pool pump was not working. He contacted the people who open and close our pool to have it repaired. He didn't know we had Choice Home Warranty who he should have contacted to do the repairs. When we returned home, I contacted Choice Home Warranty that we had a problem and repairs were made without authorization. Choice Home Warranty was very understanding and settled our claim quickly and satisfactory. Thank you Choice Home Warranty for a job well done..

Hello, I like to write this review to thank Richard **, my case manager, He helped me with my claim last year and was so professional and kind and understanding that I never forgot him and now that I had an issue with the same claim, I was able to reach back out to him and again he was efficient and professional. Followed through and called me back in order to start a new claim and try to help me resolve this issue again. Truth is because of people like Richard Palmer that I referred Choice Warranty to my daughter and will always refer Choice Warranty. I really appreciate him and the customer service I receive from him.

Choice Home Warranty has been really great the past few years! They seem to be more apt to dealing with your issues than they were years ago. There are some little things they are sometimes picky about, but they have to be careful at times and make sure the problem is legit. Thank you Choice Home Warranty!

Took a week for repair people to show up. Unacceptable. Repair people say two weeks for approval of repairs. Unacceptable. Until my repair is approved I have little feedback on final outcome of claim. So far all work has been slow and not acceptable.

We have been very happy with Choice Home Warranty! If for some reason the technician couldn’t fix it they have been fair in helping replace the appliance in question! Highly recommend! All of the technicians have been fast, knowledgeable, and friendly!

Service was Great! Did not like the idea if you do not answer your phone, (mind you, they are not in your contacts) Your phone thinks it is spam. Then they do not come out to service you. Only, after you have been waiting over a week for service. They finally sent a voicemail days later, then I rescheduled with them. This time I called them to confirm they were really coming out to service my home.

Complex repair, respected his workspace, cleaned dripping water, made sure system worked after repair.

The tech, Frank, was awesome. However the layers of phone calls organizing the appointment was terrible. My appointment was changed three times, the GE support number couldn’t give me clarity on the time of the appointment. We lost all the food in our refrigerator due to the unorganized nature of scheduling a tech. Unfortunately the tech said the appliance is broken and will need to be replaced, after waiting over two days to get someone here.

I did my claim online which was easy for a leak in a pipe in my ceiling. They found someone fast. He had to of course cut a hole in the ceiling. They don't fix the hole. He did a great job fixing the pipe. So far I am waiting a couple days to fix the hole. The only thing since they don't fix the hole I was told I had to pay an additional 100.00 to have someone come fix the hole. I could have done this all myself for less than 40.00. Instead, you want me to pay 200.00. If I submit a claim there is a leak in my ceiling that should be ALL one claim. Not 2. The company that you sent did a Great Job. Not happy about paying twice for a Job though.

Everything was well explained and easy to understand. Pricing for total plan was good as well. Lorenzo took the time to explain coverage for each item. The whole call took only minutes. I recommend Choice warranty.

It was simple steps to file my claim. I'm so happy that I have this insurance to come home to a leakage with my hot water tank and I called. I was told a plumber will call me 24 to 48 hours. Choice was the right choice for me. They will save me hundreds of dollars!

CHW does a good job on listening to issues throughout the claim. I had a tech blow me off twice & they understood my frustration & were able to get another company to take the claim. They were very prompt & professional.

Extremely disappointed with Choice Home Warranty Service. I called on Sunday afternoon because my air conditioning stopped working — on one of the hottest days of the year — and it is now Tuesday with no technician sent and no response from the company. Two days without AC in extreme heat is not a minor inconvenience, it's a real safety issue, especially for anyone vulnerable to heat. This is exactly the kind of emergency a home warranty service is supposed to handle quickly, and instead I've been left waiting with silence. If you're considering Choice Home Warranty Service, think twice about how they handle urgent claims. I'll update this if/when they finally respond. #ChoiceHomeWarranty #HomeWarranty #CustomerServiceFail #ACRepair

The service I received was excellent! Everything was explained to my satisfaction. I am glad I took the time to get my policy with Choice Home Warranty completed today. My agent explained everything to me and I am happy I have my new policy.

Spoke with Patrick who was extremely knowledgeable and informative with setting up our home warranty plan. Very well explained and great promotions offered. We have yet to use our plan but feel satisfied that we have picked one of the best Home Warranty Companies out there!

It has been several years since I've been with Choice Home Warranty. I've had good experience with them. They do the best they can under circumstances. They get last minute requests and they get people out as soon as they can. Also, I haven't had any problems with the technicians. They've been good.

So far, Choice Home Warranty has been very good. I just moved in with my son and rent my condo and I decided I wanted to have some kind of backup for things when something tore up. So, we got a policy from Choice for my condo and then we got one for his house, too. I've got a friend that has warranties on her condo and she always spoke good about what they had serviced. I didn't want anything big tearing up and me having to fork out the money to pay for it. So, this is a good backup.

The service team assigned to our claim is exceptional. They are professional and explain the whole process well. Choice Home has also been excellent. Scheduling is easy and fast, and they have also been fair with their coverage with no surprises.

The representative was very informational. He was very nice and not real pushy. Enjoyed the conversation. This warranty was recommended to me by a very good friend. I had given up on getting warranty insurance until I found Choice Home Warranty.

Chris ** was professional and efficient. I had heard about CHW from my sister in law Susan **. She had a glowing report. I recently became a widow and I don’t know how to fix anything.

Terrible trying to get a plumber and by the time they came the water puddle was gone. 2 days later and sees no problem and charged me by doing nothing. I wouldn’t recommend to anyone. This is why they are cheap.

Garage door failed to close all the way. The chain hang down when the sprocket snapped. Got a schedule in 3 days. Technician Ban ** arrived on time and made quick repair on the garage door opener motor. The door operates smoothly. I would recommend his excellent work.

Entered claim on Choice web-site on Monday morning for a leaking ice-cube maker in my refrigerator. The Choice assigned repair person was at my house Tuesday morning and repaired quickly. Great service!

I rated you an 8 due length of return visit, mix-up/change/change again, so yet 8. Part that is needed not ordered, so problem goes on, really no one's fault, but problem persist the that tech was not a fix. Advised me he placed order, so about another week,

It was easy because I got my quote online. What I didn't like was after I signed up, I got an email from a supposed manager stating that he could offer me a cheaper rate, which it wasn't. I don't like to be spammed after the fact. I feel harassed.

Everything was explained to me and the prices were given, so I would know right from the start what I would pay each month and how much my service call would be. I will be canceling my other home warranty as soon as this one takes affect.

I had another company come out last year 5 times on a brand new unit and still no results. This guy solved the problem and showed me the problem. My unit has been working just fine. He was friendly and professional.

Updated on 08/28/2026: I opened my refrigerator claim with Choice Home Warranty on July 27 because it was not cooling or freezing. More than a month later, it is still not repaired. The timeline speaks for itself: July 28: First appointment – no one showed up. Vendor confusion followed—the contact provided told me they do not repair refrigerators and had not accepted the claim. Aug 4: Sears finally diagnosed the issue, including the compressor, ordered parts, and scheduled repair for Aug 11. Aug 11: Repair canceled/rescheduled because parts had not arrived. Aug 24: After waiting another two weeks, Sears gave a 12–2 PM window, then 2–4 PM. The technician later canceled due to a doctor's appointment, and the system pushed the next appointment to Sept 9. Aug 25: Choice reassigned the claim and promised a new vendor within 48 hours. Aug 27: No vendor. I was promised an update by 5 PM. Nothing. Aug 28: Called again and was told to wait another 24 hours.

Jorge is a great technician. He explained everything as he was working our air conditioning. Both my husband and I was very comfortable with him. Thank you Jorge and may God bless you in everything you do.

Choice was proficient and professional in providing services required! Would recommend this service provider to others. The service provided was easy to establish and follow through with the claim.

I joined Choice Home Warranty today. Ted was extremely helpful. He applied a few discounts that always helps. Hopefully this makes home issues in the future easier to handle. Process what a few minute phone call to go over detailed. I was sent confirmation emails as well.

Found Choice Home Warranty by looking for best home warranty companies in Texas. CHW was the top rated company on several web sites. CHW representative Robert provided additional details about the way that CHW operates including responding to requests for service, how contactors are selected to service my problems, options for payment and duration of service.

While they provide prompt and friendly service, the service call “deductibles” add up quickly. Their appliance replacement costs are low and completely unrealistic. I was told it is based on the cost for THEM to purchase the product not the consumer. In addition, it takes too long (30 days or more) to receive payment/reimbursement for replaced appliances and you must ask for a check in lieu of a Lowe’s gift card if that is what you need. READ THE POLICY CAREFULLY.

I had a very pleasant experience signing up for this protection. The agent was very professional and easy to talk to. The process was quick and easy. I also received an email with my policy promptly. I look forward to having this protection. The price was very reasonable and covers everything I need protected.

Our A/C stopped working on Sunday afternoon. The temperature in the house reached 90 degrees. We were desperate. We put in a claim to Clear Choice and a technician responded and came to our home at 9:00 pm. He diagnosed the problem and repaired the unit Monday afternoon as he had to wait to get approval from Clear Choice.

Not really sure yet. Just filed. That was easy. Just waiting on someone to fix w/h to be fixed. Hopefully it won't take long for a tech is on site. Not sure how much more is needed. Not sure how much more is needed. This part seems needless.

Jason returned my initial phone call promptly and called me to give me the 30 minute window to arrive. Took care of the problem quickly. He also spoke to my husband to explain the problem and how to keep it from coming back.

The technician that repaired the AC was great. The only reason I didn't give more stars is because I had to wait 3 days for the technician to come to fix the AC, Choice should have found another company to fix it if that one was not available. We had to stay 3 days in a hotel due to 101 degree temperature.

The technicians were came out were very friendly and professional They got my hot water heater fixed very quickly. Kudos to their company for excellent customer service! I will recommend this company to homeowners, and friends.

Choice Home Warranty is number 2 for repairs and coverage. They send dependable and reliable technicians in a timely manner. Have been with them at least 20 years and never had problems with coverage.

Absolute trash company... Been nearly 2 weeks of Choice Home Warranty giving us a service appointment & not showing up, then issuing a new appointment for the following day & not showing up again, and again and again and again... Also, if you're lucky enough to get them to answer your call you'll soon realize NOT answering gets you the same result. Should change their name to Wrong Choice Home Warranty.

Always prompt service. Love that I always know what the bill will be. I will never be without Choice Home Warranty. Been a customer for8 yrs!!! I have always been satisfied with the service and they have been very generous when appliances had to be replaced.

Choice Home Warranty was good when I first got them, and then we had a leak, and they sent somebody out. I didn't happen to be at home and the tech got smart with my wife and slammed the door open with my little daughter there. He almost hit her with it, and this is all on camera and I sent it to Choice. I was told they would not use that contractor anymore, but they sent the person back out. I just happened to see him pulling into my driveway, and I hurried and got home and told him to leave.

Choice was recommended to me by my real estate agent, and I've been with them since 2020. The price has gone up every year, so it's kind of steep now. It started off as a good price, but now it's pretty high. Other than that, I've had good experience. I've recommended a couple of people to them. I go online to set up a service request. They're very quick to respond. It's within 24 hours. I recently had someone come out and fix my air conditioner because it stopped working. Initially, they said it was going to be five days before they could come out, but then the tech was able to come out the next day, and he fixed everything within an hour.

Cannot cancel my subscription. Called several times. Once a rep called me back, Ann, she said she would have to transfer me to the 'resolution center,' I tried to cancel online but they cleverly have no online resolution links on their website. I've had to block my credit card number so they will not charge my account. Reps I talked to, Ann, said she couldn't cancel my subscription and would transfer my call and then hung up on me. I've just talked to my 5th rep from Choice, Katherine, and she said hang on I'll transfer you to the resolution department. I'm now on hold again. Choice is the worse customer service corporation in the world. It's obvious they want to keep your contract open as long as possible for another payment ding. 10 minutes waiting for my call to be transferred to the resolution center and listening to the worse hold music and repeated request to have them call me back when a rep is available. Been there done that a lot!!!!

Mr. ** was very knowledgeable, professional, engaging, and consumer-friendly. All of my questions were answered with clarity and expediently. This employee has excellent marketing skills and represented your agency exceptionally well; he seems to be an ideal employee.

I have not heard from anyone or AI except an email saying they are working on it. I totally dislike making a claim to AI & not a real person. I have another warranty company on another home. I am considering canceling this contract. Much better service with other company & “real“ people to communicate with. Not happy!

I have had several technicians at my house through Choice warranty, but now the system is leaking and you are telling me it is from a prior repair so it is not covered. I have had this happen to me several times. I am appealing the decision and if that fails i will be canceling and then hitting the internet and my blogger friends, your sites where your reviews are listed and many more to let everyone know of my experience.

I have looked at the policy and it seems not worth it. All the Home Appliances you have insured, they only pay for cleaning or small parts, but not a new one if they can't be fixed, and one time in each agreement or policy, some up to $250 to $500, and one time only.

I called and spoke with Noah K. and he was very professional and responsive to my needs because I was a returning customer. I requested if it was possible to subscribe for a three-year plan rather than a one-year plan and succeeded to do so, with better a price! Best Customer Service and easy to work with. I am very satisfied with CHW. Great job Noah!

He was very thorough and helpful. He explained all the possible problems that had the dryer not drying properly. He was very personable and great to work with. He arrived on time and went straight to work checking each problem area.

Have always resolved my problems with my home. When my AC went out they were there. When my stove went out they were there and when my refrigerator stopped working they found a solution and kept everything running well, feel like I am truly covered with Choice Home Warranty. Thank you.

Just didn't like being passed around from representative to representative to file a claim and the whole claim process between the 3 representatives. I was given 3 different cost for my deductible and my monthly policy payment. The representatives were quick to transfer me to someone else without listening to see if I had questions or concerns with the information or updates provided.

I am not liking this process. What if I were to have an emergency, say AC having gone out. I have started the process on plumbing issue going on about a month now. I cant speak with a live person. All I get are prompts that do NOT pertain to what my concerns are in any way shape or from. Even the people that have come out know this is a huge problem with the process taken by them. I think it is a huge loss or time and money for the companies Choice Home Warranty have in their pool of contractors. Seriously, why send someone out to a residence to take photos, write it up. Have the home owner sign for it as well as paying the contractor to only be told, not sure how long it will take to get the work approved prior to coming back.... is ridiculous in every sense of the actions.

One day back in June 2026 I received letter from a home warranty company, that told me that Choice Home Warranty company was in litigation because of them not doing what was expected of it. I have been with Choice for almost a year. My sister recommended Choice to me, that they were the best in their book. So, I signed in with them. Even though I knew I would not get a replacement of my stove, because it had already caught fire prior to my calling. So, I went on to signed in for the warranty. Word of mouth is the best recommendation for the company that others founded to be alright, positively good. Well, I sign with the other company to compare, they sent info, all my info was exposed, and opened. One month getting funds taken by one company, and another month funds being taken by another one of their subsidiary.

Our hot water heater sprung a leak. We put in an online claim, from the initial point of putting in the claim to replacement was less than 48 Hours. The hot water heater was functioning with the leak, I am sure they would have replaced it within 24 hours, but this was not an emergency.

Justin from Champion Appliance was wonderful. He diagnosed the issue with my washing machine and ordered the parts. He installed the parts and my machine is working like it is brand new. Excellent communication and I highly recommend Justin.

I have always had great professional and knowledgeable technicians dispatched in a timely manner. It has been a valuable cost saving investment especially as our home aged. Glad to have Choice Home Warranty in my pocket since I am a disabled senior citizen.

Choice Home Warranty is amazing. I love them. I like that I could do the three-year plan. Initially, it was buy two years, get one year free. That was a nice incentive. They are competitive with their pricing and they gave me a discount because I paid for multiple years in a row. That's kindness and I appreciate it. Very recently, we had electrical problems and a really sweet young man came out and took care of it. It was a lovely experience. However, you've got to go online to communicate with them. You can't just call a phone number and I hate that. I really don't want to just go in there, put in a password and do this, that, and the other. I would rather pick up a phone and tell them what's going on.

The plumbing services I recently received was excellent. I was very impressed with the quality of their work. The team was professional, courteous, and arrived within the stated window. They quickly identified the issue and fixed it efficiently without wasting any time. Their expertise and attention to detail gave me confidence that the problem was resolved correctly the first time. The entire process was smooth, and they made sure everything was working properly before leaving. I truly appreciated their prompt response, excellent customer service, and fair approach. I would highly recommend this plumbing company to anyone looking for reliable, fast, and professional plumbing services.

It took 5 days to get a tech out here to fix it. We had to spend 4 days in motels. It was 110 degrees here in Yuma Az, and over 100 degrees in the house. Motel cost was $301.50, food was $251.05. And yes food would cost less than half of the 251.00 but we could not make it a home. I have had other claims that went smoothly. This one did not. When I called to get a update from customer service they said I would get a email when they got someone to the job. I found the lack of support the two times I called to be very off putting.

Everything went smoothly. Created a request for a AC breakdown during Texas summer. Scheduled an appointment after 2 days. People came in fixed it and it started running. I hope Choice maintains the same service in claims when system needs replacement.

I took a chance by leaving another home warranty company and coming to Choice. At this time I think I made a bad decision. I have several homes housing my family. I purchased, paid in full 3-year contracts for three of my homes. Right now two of my homes are hot because of malfunctioning air conditioners. One has been out for over a month and the second one has been out over two weeks. The temperature has been over 95 degrees on almost all of these days. The one that has been out for over a month had a second appointment scheduled between 12 noon and 2:00.

Service guy this time was fine but the last claim you sent out an unqualified person after 5 months that had no clue what he was doing and made the issue as a clog that caused the problem. I had the dishwasher fix and the pump was bad and there was no clog. Screwed me again.

I always enjoy working with Choice Home Warranty. Their fees are reasonable. They always get somebody out to the house quickly especially when it’s 114° outside and your AC isn’t working. The technician that they sent knew exactly what it was. Fixed it in about three minutes and was on his way in his air-conditioned truck. We were happy because we had a second air conditioner and could sit in that part of the house until the primary part of the house AC was repaired. We were cooled down and sitting in our recliner, watching TV within four hours.

He was very nice and fixed every problem, also I need a new ceiling fan for the backyard and light. He said he would put an order in to hopefully get a new ceiling fan. He was very patient explaining and answering every question I had.. He was very detailed.

In the heat it a long time wait, one week. The Omar did a great job, adjusting the spring and a little spray on the rollers at $185 plus a 85 dollar service call, was a high for a 10 min job plus what home warranty paid him to repair ship in door opener.

The service was completed timely and correctly. The technician was professional and courteous. He identified the problem was a burnt-out fuse. The microwave was repaired and restored to operational condition.

Dean did a great job. He forgot to bring a wet vac so we used my carpet cleaner but other than that hiccup it went well. No receipt since Warranty. Cash paid for service call. No more to tell, washer fixed, service good.

Very pleasant and informed us as he was working. We knew every step he did. When it was determined an electrician would be needed, he did not hesitate to let us know. Cleaned his work area and left. Comfortable about his work

My first experience with Choice Home Warranty was very good, positive. They responded to my recorded message within one hour. They made arrangements for service within 24 hours. Although they were very unable to repair our clothes dryer, they made a generous offer and we settled the claim.

Choice Home Warranty was the first one that popped up when I did a Google search on home warranties. I’ve been with Choice for about a year and have used them on two occasions. The techs came out and took care of a dishwasher and a garbage disposal. I would recommend Choice Home Warranty. I usually set up the claim online and the turnaround time has been very good. Plus, the price is reasonable. Because I could always go for less.

The people that assign service requests really need to pay attention to the request. I put in capital letters and the first line of the request TWO ELDERLY PEOPLE ARE IN THE RESIDENCE!!!! It was a request for air conditioning repair. The first response was an assignment for service ON JUL 31!!!! I requested a cancellation of that and an emergency response. The next assignment was for JUL 29!! Rinse and repeat 5 times. I had reached out to the vendor that was here through them last Dec. He was finally able to grab the assignment and had my A/C fixed the next morning. Choice did their best to help but somehow missed the urgency.

Roy is an Exceptional technician. He was very patient with me with my many questions, in fact he was very willing to explain DIY maintenance techniques. I can tell he was very experienced & knowledgeable and most of all, very thorough. I am requesting Choice send Roy from Shepherds Mechanical for all of my future HVAC needs.

I had several questions what the policy covered so I contacted them by phone and the agent was able to answer all my questions in a respectful manner and did not apply pressure to buy. I ultimately did purchase the coverage.

The company you sent out this time was professional, competent and courteous. Andrew found the problem immediately and we were on the way to resolution. Wish this group could work all our issues. Thank you.

We had a problem with the garbage disposal. We had a very good experience with Choice Home Warranty and the contractor the selected (Air Pro Master). The problem was analyzed very quickly and the repair, blocked pipe, cleared and everything back to normal in less than 30-minutes.

The gentleman that I spoke with and I can't remember his name was very gracious, very kind and very caring and he got me a good deal. I would recommend which I already have Choice Home Warranty to other members of my family. So check to see who the gentleman was that helped me and let him know how much I appreciated his help. Thank you.

Jason from Oasis Pools was excellent. Response time was unbelievable. He showed up within 3 hours of the time that I placed the order with CHW and had the job completed in one hour. He was very knowledgeable about pool equipment.

We had a problem with our microwave oven. Choice Home Warranty (CHW) sent a technician. He came in and was fiddling with the microwave. He took the door off; went in our garage and fiddled with the electric panel. While he was in the garage, my husband noticed that the microwave wasn’t plugged in so he plugged it in. When the tech came back in, he said, "Oh, it’s working." My husband said, "You didn’t have it plugged in." The tech took the door off, took pictures and told us he would have to order a new door. CHW denied the claim and said we damaged the microwave. They used the pictures that the tech took after he dismantled the door as evidence that we damaged the microwave. We were incensed! We purchased a new microwave and bought a warranty with it.

I have been waiting for a week for response to file and get any kind of feedback as to when they will assign a repair tech. I cannot not use my appliance so I am without because they say it takes time help.

Calling just before 5 pm on a Friday left us skeptical about whether we could get anything done over the weekend. That the technician was in and out again before 10 am on Saturday was such a gift! Very grateful that CHW came through with finding someone for us. The ONLY thing that could have been better was if he had come with parts, but that was not likely considering that he really needed to see before ordering parts AND that it was less than 24 hrs from report of problem to house visit.

Choice Home Warranty was fabulous in dealing with my air-conditioning issue. Spooner Heating and Air was fabulous. The technician Dalton, arrived 15 minutes early, which never happens. Being in the South, either the technician doesn’t show up, they don’t you back. or are always late. I highly recommend both companies.

My AC went out and I had to wait 8 days before someone came out. Couldn’t even speak to a live human being to express that I had sick people who were without air and they were at risk of no longer being here!!!! I will certainly be cancelling as soon as I find another company. That’s pathetic!!!!

This claim was very good. I had a claim last year that was a strict no! I’m still stuck with a gas stove top. That is unsafe. There was no way to appeal the claim. For this reason I will not use Choice again after this paid up contract is complete. It’s hard to believe there is not a way to further discuss my concerns.

Very good service. Was very professional and very nice. Took their time with the repair. Made some long term recommendations which we will definitely implement. Would recommend again to family and friends.

The guy was thorough, friendly, wanted to do what was necessary to find the problem so he could get what is necessary to fix our dryer. Parts only taking a week and a half or so to arrive and my dryer should be fixed this coming Friday. Also was willing to push my service to the end of his day to make it more convenient for me to miss less time from work.

The technician who came to my house was excellent. He diagnosed the problem and turned in his report. It's been 3 weeks and still my item is still not fixed. I would not recommend Choice to anyone. I've been given the runaround every time I've called them. I wanted to file a complaint and they wouldn't transfer me to anyone. The whole process was terrible.

Tech was awesome. Very informative about the issue. Found the issue, cleaned up the mess, took the mess to the trash. Contacted choice right away. Kept explained everything. Took the time to explain everything. Kept in contact trying to get the solutions.

It took absolutely no time to schedule a technician and send him to our house. He was extremely knowledgeable and quick. He replaced our thermostat and answered all our questions. We will definitely call him back if we have any other problems with our air conditioning system.

I got a quick response from Choice Home Warranty for the repair of an appliance. They scheduled a qualified and reputable repair technician, who was able to get here between the 9 hour window they expected. There were at least two rescheduling issues, and it did get confusing. But it all came together.

My bathroom exhaust fans were making loud metal noises. The Company that Choice assigned sent a representative to inspect the fans and he concluded that the metal noise would lead to failure. The fans are 18 years old and normally last 10-15 years. Choice Home Warranty denied the claim stating that since the fans are still operating and have not failed.

I've been without a stove for two months. Choice Home Warranty said a repairman was coming out, then I got a text saying that he wasn't coming out. Two or three days later, I got another text saying he would be here, but then I got another text saying he wasn't coming. I called Choice Home Warranty and they sent another technician out. He came out, worked with the stove but he couldn't fix it and said he had to get parts for it.

My second floor ac unit went out during one of the hottest weeks of the year here in Las Vegas and Choice Home Warranty. Had Aaron, the Technician from Chill Dude’s Comfort Solutions here the next day to get us back up and running!! I can’t say enough good things about Aaron at Chill Dude’s Comfort Solutions and Choice Home Warranty!!

Reference Policy # ** & claim # **. We are being given a replacement value gift card to Lowe's to purchase a new microwave. First, the amount being sent to us only covers a portion of the cost of replacement. Secondly, we have to wait up to 30 days to receive the gift card. Do you all care at all about your customers?! It really acceptable in your eyes that we have to wait up to 30 days to receive the gift card so that we can purchase a new microwave? That's 30 days without an appliance that we use every day! If you think that is acceptable, then you guys SUCK! I bet you will be fast to contact us about renewal when our home warranty expires, won't you? When that time comes, I will base my decision solely on how quickly you did or did not send us the gift card to replace our microwave. DO BETTER!!!!

My tankless water heater quit. I called Choice Home Warranty to fix it. The 1st plumber D&J Plumbing LLC no showed on all appointments, I made 4. The 2nd plumber, Confluent Solutions requested the $100 dollar service fee, then told me they cancelled him 5 minutes later. The 3rd one, Finntastic Plumbing came and then after looking at it, didn’t know a thing about it, said they cancelled his service call and he left. The 4th one, Texas Titan Plumbing came and knew the system. He offered to fix if with a new copper heating element and it would cost $256.11 but it would take a month to come in. It’s already been a month waiting for the right plumber and now it would be another month to wait for the part. CHW said they would authorize a new comparable tankless water heater.

SCAMMERS!!! If not the WORST SERVICE!!! Ever... Waited for 5 days for this someone to show up. This guy (Jose) shows up in my backyard, looked at my compressor. Then begins calling me on the phone without ringing the doorbell instead (Phone shows Potential Scam). If you don't answer, they just collect the Service Fee from Choice Home Warranty and leave you hanging with the problem. And will not take your call when you try calling them.

The nice gentleman helping me today was so wonderful. He explained things so well and answered all my questions. I have been thinking about this for quite some time but thought I would need to come up with a detailed list (make, model, date, etc.). So glad I made the call today as that is not true. Although everything is working fine right now (I just had my AC and furnace checked yesterday) things are aging; including me! Thanks for the Sr. discount.