Choice Home Warranty Reviews

Fast and reliable. The technicians were knowledgeable and quick. Overall, a really good experience.

Excellent service and great techs that have taken care of my home. Highly recommended.

The technician was very helpful. He knew his job very well. He was polite, explain all the details. Very nice young man.

Noah was wonderful. He answered all my questions efficiently and promptly. I expressed my concerns from our past Choice contract that we lived in rural community and when I called in a claim it took longer to get someone to come out from first choice. Example: our refrigerator needed repair. It took longer to get someone to come out. Once person came out and checked it out it took 3-4 for part to come in and then another few weeks to get on his rescheduling. Total time from start to finish was 2 months. He assured me that they now do it with Uber.

Air conditioning went out in 98 degree TX weather. They scheduled a repair 6 days after I filed the claim. Unacceptable. Difficult to get ahold of anyone on the phone unless you enjoy talking to AI.

The Technician from LG appliances was good and appeared to be quite knowledgeable in identifying the problem and explaining to us. Subsequent follow up and evaluation from Choice Warranty was unsatisfactory. The denial of our claim and basis appeared to me to be very poor. Explanation was very unsatisfactory.

I would not recommend this company to anyone. I was lied to multiple times by the salesman, during the lead-up of purchasing my policy, and during the 30 day review, when I had the option to cancel outright. After finding the need to use the policy, these lies came to light. The company quoted me a tremendously low cost of a repair ($541, about 20% of what a technician I contracted quoted), saying they can get a great wholesale deal on parts. After having their technician come out to diagnose the problem, he submitted a quote at a similar rate to my technician. The company denied this fix, and said my only recourse with them was to completely replace my HVAC system, at a cost of $7500 to me. They refuse to get the part replaced at the cost they told me they could do the repair at, and insist that they will only replace my entire system, and a large cost to me.

WSVC GUINCO SERVICE AZ and their service man Andy M did an excellent job. They communicated with us on when they would arrive and arrived on time. Andy made a quick assessment of our problem and suggested the repair. Faulty parts were ordered and shipped directly to us. A follow-up appointment was made and again Andy showed up on time and made the repairs in less than a half hour. We are impressed with Andy, WSVC GUINCO SERVICE AZ and CHOICE HOME WARRANTY SERVICE. Thank You

Choice Home Warranty has been the absolute best warranty company. They are efficient and honest and I don't know where I'd be without them. I'm so grateful I decided to buy through them than with any other home warranty company. I will most definitely be renewing my warranty and have nothing but good things to say.

Pirtle did an outstanding job. Above and beyond. Claim was easy to file and I was updated consistently

The Techs you send out are nice. But you advertise that you cover home repairs, but every time I had a claim, you refused to pay anything on it. So, I am just giving you my hard-earned money for nothing but to line your pockets. I am going to give you one more try and if you don't cover my next problem, it will not be a pretty picture for you anymore.

First of all we received a quick response to our claim and the Technician was polite, courteous and seems like he knew his job well

I would have liked to have the salesperson spell out the limits on the septic/well additional coverage-as you do not cover it all. Also, having a call before I even clicked purchase coverage was a bit high sell pressure-

Technician was very professional and new his stuff. Would recommend him to everyone.

Good experience from start to finish. Called one evening and the tech was here the next day and my problem was fixed. Have been a member of CHW for years and they are excellent to work with.

The tech was courteous and cleaned up behind himself*

On time, polite, and experienced. He was efficient and did not waste time.

Very, very pleased. Serviceman was wonderful. Professional and polite. Diagnosed problem quickly. Had to order parts but completed repair within 2 days. I wish he could come back for future repairs (if needed) on my other appliances.

The service provided by the vendor (Anytime Home Services) was completed in a few minutes by Tony. I am very pleased by the service provided.

Choice Warranty helped us with basic support at home for our appliances and other services as well. This removes the anxiety of searching for technicians and researching about every item in the house when an issue occurs. Their partners who they hired or sent to address the issues were professional and helpful, at least till now. Hope they continue to do so.

Technician was very knowledgeable and efficient. He resolved the problem quickly and efficiently.

He came on time, explained everything along the way and was friendly and polite.

Very good. Would have him back any time. Explained everything and was very efficient. Thank you Tony.

The young man was very respectful and knowledge 👏🏾

Many messages about time of service. Time of service was great. Work was done neatly and rapidly. Great job

Great work. The only problem is they took two days to get my property

I spoke on the phone with a male named David. He was very rude and impolite. When I ask him was he being that way he just ignore me. He did not tell me all the details he needed to tell me. He was very aggressive also. Once the transaction was over he abruptly hung up the phone. I like the company but not David.

I called this morning and your company got me an appt right away. I appreciate it very much. appt.

Technician did a great job finding the problem and assess the recommendation.

I have two warranties with Choice Home Warranty: one for my house and another for my rental home. I requested for a dryer repair and the service man, Sam, was supposed to come September 4, but he didn't. There was no answer too. I called him and a few days later, he showed up and said, "I've been waiting I think almost 10 days.” Finally, Choice Home Warranty said, “Oh, this is maintenance. It’s not covered.” I had to wait for 10 days to hear that and that was not fair. I asked Sam, “Can you do that?” and he said he can do it. He came over to the rental home and he had no idea what he was doing. The washer and the dryer positions changed. The only thing I asked for was a clear dryer vent. The dryer has a hot temperature, but the vent was probably blocked, so air didn't go through the laundry. It was not drying. My tenant gave Sam money, but the dryer was not working.

The repair technician was pleasant, knowledgeable and prompt. He knew exactly how to repair one part of the dishwasher but additional parts were needed and the parts for my unit are unavailable because they are discontinued

Overall, I’ve had a positive experience with this home warranty company. I haven’t needed to use them too frequently, but for the claims I did submit, they handled everything well and did a good job resolving the issues. My only minor complaint is that scheduling can occasionally be a bit slow—their local contractors sometimes take a little longer than expected to arrive and diagnose the problem. Considering their comparable pricing and dependable service when you need it, they are definitely a reliable option.

They do not pay their technicians, so they have started leaving in droves. It is not uncommon for me to put in a claim and have it ignored for weeks at a time until I go out of my own pocket to fix it. We got left without hot water for over a month before I just accepted that I had to pay to fix it myself. They will only fix small stuff, but anything big results in dead silence.

When I’m shopping I like to be left alone. I don’t expect back to back endless calls from multiple people every 5 minutes. When someone does reach out via email, a response to my inquiry would be greatly appreciated as I prefer information in writing not verbally. In my experience, sales personnel are not always truthful. Just eager to make a sale. Still awaiting a response from Manik ** who emailed me on 09/14/2026 promising a discount. Received another sales email today advertising 25% off plus 1 month free. Why was I charged? Enable written communication, such as email, that way customers may feel better about trusting the information that they are given.

I have been with Choice Home Warranty for several years. When I have a problem in the home that needs repairs, I call CHW and they immediately respond, take my claim, and find a technician that can fill the job. I am happy to have them as my warranty company.

Goood job, keep up the good work. I appreciate the service, thank you.

Could not have been more informative. The representative explained everything in detail and made me feel very comfortable.

The technician was polite and competent. He told me what parts were needed and that they would get back to me. After more than a month of waiting I called Choice. They got the company to call and came out and finished the job

Fortunately I was able to cancel service. I would have had to wait 5 days in 90 degree temperatures without air conditioning before a service repairman was scheduled to arrive. That could have been deadly for us seniors.

Thanks Choice for the quick response and sending us Integrity. They were absolutely fantastic and if I ever need a plumber again we want them. Thanks again!!!

Our repair technician was on time, very professional and friendly. He completed the repair quickly and efficiently. He did a great job and would highly recommend him. I had a positive experience with submitting the claim and scheduling the visits with Choice Home Warranty.

The overall experience was not bad at all. Full transparency would be that the service call desk at CHW is not 24/7, so that should not be on advertisement. But the contractor was very knowledgeable and personal to his work!

Phil, the CS Rep, was nice and did a good job! No pressure or hard sell!

By far the worst company you could ever want pretending to protect your home. AC went out in the middle of a Kansas heat wave on 26 August 2026, and thought we would be relieved that we have been paying Choice Home Warranty over a year on two different houses, boy were we wrong. AC went out on a Wednesday, realized it by Wednesday evening, so we started a claim. No communication until Thursday when they were able to contract someone to come out on Friday. Took off work Friday, guy shows up at 4pm, take a look and tells us the system is shot and a R22, so we will need a whole new system. Said we needed to start gathering evidence of all repairs, replacements and services because in his experience, Choice is one of the worst at denying claims, then the guy says he can't submit a claim because Choice is closed for the weekend. Reschedules another visit for Monday.

While it seems my claim issues are finally be resolved it has been somewhat of a hassle. I’m not very pleased with some of your customer service. Unhappy that I was not issued a replacement amount but rather about half that amount.

Very patient and a nice attitude, He was very understanding and were able to answer all question. Very nice and pleasant to talk with.

The tech came. Did the job and left. He was on time. Very knowledgeable.

Fixed problem quickly!!!! Had problem fixed. Very knowledgeable.

Very pleased with the contractor - Doc’s Electric and Choice Home Warranty for sending a professional electrician who was able to diagnose and fix the problem.

Brian was very helpful and courteous helping me set up my warranty with your company.

I've had Choice Home Warranty for about 6 or 7 years and have made several claims, mostly for my AC system, but also for a hot water heater. The hot water heater went out this past spring, I called in the claim, waited a couple of days for a tech to come out. He recommended replacement and sent in his quote. A couple of days later I got the claim approval email, but it had an additional charge of just under $1000 for "items or services not covered". I replaced it myself for $700. My AC claims, 3 or 4 over the years, have all been because the system quit cooling. It's an 18 year old R22 system that is obviously leaking because they've filled freon multiple times.

As of today, Thursday, September 17tn, at 1:15PM, the LG Technician has not arrived for an 8-Noon timeframe. I called the contact number at LG and they would only confirm my appointment, but would not let me know when the Technician may arrive. They said the Technician would call prior to arrival and disconnected the live on-line conversation.

It was a pleasure speaking with Tim **, he was very knowledgeable and polite. I have a family member that has used this company for a couple of years now and they highly recommend getting a Home Warranty thru this company.

Tech guy was very fast in fixing my garage opener.

Garage door repair went well Repair men were prompt and knowledgeable. Did good job. My only problem was Choice did not notify me who was coming and when. First time I made the appointment request on the internet. It was also over the weekend. Late Sunday I went into Choice network to see if anything had been done. That's where I found it. I never received an email or text. I appreciate the promptness, but needed the info.

I do appreciate the service, but I also would appreciate a little more expedition. I had technicians come out five times and then finally told me after 2 to 3 months of not having a refrigerator that the refrigerator is not able to be repaired. I would like to have a little more communication ability to call and ask questions with someone that would be truly helpful. When the amount was emailed to me to replace the refrigerator, it only covers a third of the cost of a new comparable refrigerator. I was not given a choice of either a check or credit card, but a gift certificate to a store that I’m not familiar with. I would’ve preferred to have another way of payment. But I do appreciate the amount, although it is not covering a new refrigerator entirely. It has been a long haul and months and months and dealing with this. It would’ve been nicer if it was performed in a more speedy time. Living without a refrigerator is not a comfortable situation for me.

I’m trying to be patient while I wait for the approval to replace my water heater. I’m sure the technician has let you all know that it’s leaking so bad that I have to catch the water in a bucket. Can you please expedite this.

This company is very easy to work with and very helpful.

Terrible service. AC out and soonest schedule is 7 days away.

The technicians Josannio and Julian were prompt, professional, polite, and knowledgeable. I would highly recommended them to others.

Mike provided excellent information, options and service. We were very pleased with the service and his obvious efforts to provide us with what we needed to get our garage door repaired. Highest reviews are deserved for the service he gave us.

I must admit before speaking to the representative I was very perturbed 😡 Mrs ** was able to not only help but reassure me that she would personally address and solve the issue at hand

A great service, quick and complete job for affordable price monthly fee. The tech. came in 3 days and fixed the main AC. system Very professional service.

Choice Home Warranty assigned me to a technician that is outside the service area. As such the initial diagnostics took 2 weeks to schedule and the parts install may take an additional 2 weeks to complete. This is unacceptable. I tried to call Choice Home warranty to speak to a manager that could re-assign the project to a service provider in my area but was told that the org does not have a way of identifying providers within various service areas...that again is unacceptable and does not yield toward exceptional service to your customers. In the day of AI if you have a list of your service providers you can identify the city and zip code associated with that provider and the service address....The tech was knowledgable but the process in getting a tech was frustrating.

I was more the happy with the repair and the time it took. Tech arived at the time scheduled, I did read some negative comments about them, but there is always 2 sides to the story. People complained about taking too long to get parts, That's not the company's fault, But I am happy with them and would have no problem working with them in the future

Pendergrass Heating and Air delivered quick, efficient and friendly service.

Great experience. All of the customer service associates were very helpful.

Good service. Warranty does not cover outside Spigot, and water softener, sometimes technician take long time to come.

The technician was friendly, polite and professional and was proficient in knowing what the issue with our burners were. He explained it thoroughly. My only complaint is that we were given a time frame and he was late both times past the time frame. Especially since the second was a return with parts to complete the job. Being we were already several days with the use of the burners customers who are awaiting this part of a job should be scheduled first thing not at the end of the day.

He was very knowledgeable and helpful. He was also timely.

Repairman was professional and knowledgeable and nice

The technician was very efficient and courteous. He checked the freezer, quickly diagnosed the problem, and had the part needed for replacement. It was wonderful to have the issue resolved with one trip. It was good to have a streamlined process.

**Extremely frustrating claims and escalation process — weeks without resolution**. My experience with Choice Home Warranty has been incredibly frustrating, particularly with how they have handled an HVAC claim during Arizona’s extreme summer heat. My air conditioning system was not properly cooling my home, and the claim was denied based on Choice’s position that dirt/debris and lack of maintenance caused or contributed to the issue. The problem is that I have had multiple HVAC professionals assess the system, and they have not been able to determine that dirty coils caused the refrigerant leak or system failure.

Was disappointed that the technician said the only thing the warranty allowed was to refill/recharge Freon in the AC unit instead of replacing it; or paying towards the replacement I decided on. The unit is 15 years old; why did I even buy home warranty if you weren't going to cover replacing it. Technicians were great! Will go with American Home Shield next year as I should have this year. They don't do this.

Tech was great, Choice was horrible. Took two weeks for choice to get a tech to our house for air conditioning repair with temperatures in the upper 90s and 100 degrees. Horrible response time. Unexcusable.

As a 73-year-old woman, I called about my air conditioner and it took 4 days for them to come and fix it. I called about my dishwasher about 2 weeks ago and it is not even scheduled for repair.

Great Customer Service. Team and very knowledgeable.

The tech was very good and got the job done quickly. I strongly recommend.

The whole scheduling experience over phone was great. Technician was punctual, professional and most importantly, the part was ordered soon and our washer was fixed fairly quickly.

I am very happy with Choice Home Warranty because they have given the service that they have promised and proclaimed. They have been very fair when I've have filed claims, if it has anything to do with major appliances and major home repairs like Air Conditioning and such. Even if it takes a while if your claim has to be reviewed by the approval committees, they still found a way of approving the higher cost for the repairs. However, I have never had any problems filing any claims. I would highly recommend this company for any homeowners especially if your home is getting a few years older than the year of construction because anything can happen as years go by.

My request for service on my air conditioner was answered quickly! The serviceman came on time and fixed my problem. I definitely recommend Choice for your home warranty!

Very good. Professional. Job is done at my garage door. Technician was quick and very experienced. I just say thank you.

Horrible customer service. Terrible wait time. These people denied my claim. Left me and my family without a refrigerator on a simple fix. With no legitimate reason. Paid them for years. Paid an additional $100 to file a claim and get a third-party technician to order parts to later find out that those parts are no longer made. And my claim was denied. Make that make sense. They do not follow through with what they advertise. Left me and my family with a bitter taste. Broke and with no fridge. Please make a wise choice and do not choose Choice Home Warranty, save your hard earned money and headaches.

I love my experience with Choice Home Warranty. I’ve been with them for a couple of years and they take very good care of me. When I submit claims over the phone, the reps are always very professional. Even if it takes a little while for the contractor to get here, they get here. I had great AC people come out recently, and they took care of the problem right away. The quality of work was excellent. I'm very happy with who Choice used. It was not some fly-by-night company. I'll use Choice again. I'm also a Realtor, so I tell a lot of my clients, and that's who I have them use, too.

The technician determined that the outdoor disconnect switch was defective. Instead of replacing the disconnect, he bypassed it and connected the air conditioner directly. I am concerned that the equipment no longer has the required local disconnect. I want Choice to send licensed HVAC/electrical contractor to correct the issue. The switch is approx $35.

The employee paid attention to the issue and made sure to address my concerns.

If I could give your organization 0 stars I would. Worst decision I have ever made. Your organization is a joke! Your appeals process is a waste of time because outcome was decided before call even took place. Did not take technician's WRITTEN report and someone in an office on the east coast made all determination without even looking at the AC unit. You hide behind vague catch phrases to justify your outcome decision.

I worked with Latasha ** on a warranty for my home in NC. She addressed all my concerns and worked with her boss to get me a proposal that I couldn’t ignore. Choice Warranty needs to have more employees like her.

I was very pleased with the service! Cody is very knowledgeable & helpful. I thank you for providing a great service! I would recommend my friend & family for any HVAC needed.

We received a 1-year Choice Home Warranty "Ultimate" plan ($1,060 value) as part of our home purchase closing. Over the course of the year, filing claims revealed a massive disconnect between local customer support and corporate claims execution, exposing a business model built on operational friction, contract loopholes, and sub-par vendor accountability.

I decided that I would take a chance on a home warranty. The last one I had was terrible and I was gun shy for a while but after speaking to Trinitee who made the process so easy, I'm feeling confident that I've made a great choice. Thank you Trinitee.

Very rapid respond, good technician. Happy with performance.

Cost $$$ to send someone out just to tell me they don't cover it.

I have been a loyal client of Choice Home Warranty, but they gave no support when my air conditioning broke in Houston, Texas. They delayed the repair in this high-temperature weather and finally denied my claim. They were looking for ways to get out of helping fix the air conditioning. I made an appeal, and when the Case manager called, she didn't try to help but once again looked for reasons not to fix my HVAC without providing me with the actual grounds and evidence of denial of my claim in writing. I had to cancel the service with them. I am very disappointed in their bad customer service and would never recommend them to anyone.

Choice Home contacted a contractor quickly, and Lichotech sent a very competent and efficient repairman.

Star Electric and their technicians did a great job, and were very helpful, knowledgeable, and professional! I hope to work with them again!

Scammers. Never fulfilled a claim. Auto-renewed without any approval from homeowners. Couldn't send proof of any renewal notices going out. Customer service rude and unhelpful.

I am satisfied with you deciding to replace my appliance, however the waiting time to receive the e-gift card of 30 days is a bit much. Please do what you can to shorten that time frame to distribute the e-gift card. Simply because it extends the period of time doing without that appliance that could cause other inconveniences

The repairman came on Friday to fix our washing machine. He examined the machine and got it to work. On Monday the machine stopped working again with the same error messages and problems that had supposedly been fixed.

I hate to give bad reviews, but I am not happy with this service.

Warning: Please Read Before Choosing This Company. I do not recommend using this company. In my experience, they typically send only sole proprietors or individual technicians to inspect and repair issues. Additionally, they often look for reasons to deny coverage or avoid paying for repairs, regardless of how long you have been a customer.

T&S was great, efficient, knowledgeable, thorough and time sensitive!

Choice Home Warranty has been great to work with. This is the second claim I have put in with them on my refrigerator. They have requested a technician and I have had a repair done within one to two days of request. Can't ask for better response than that.

Your technician was knowledgeable, friendly, concerned about my property and honest.

CHW, continues to amaze me from scheduling to job completion...

Great response and service from Payless Appliance. Nathaniel was fast, knowledgeable & experienced and quickly solved my problem.

My bath exhaust fan repair was scheduled within 1 day; the technician arrived on time and did a first rate job.

It was a pleasure talking to the agent Maurice ** today in signing up for Choice Home Warranty. He was very professional, polite and knowledgeable and provided exceptional customer service. He certainly gave me the best value and price for my plan, which is greatly appreciated!

Smooth and easy transition, representative was knowledgeable and easy to understand, A pleasure to work with.

I am very dissatisfied. It has been over a week and my light still has not been fixed. Ovation Electrical is who they sent out here and I never want them back again. They’re trying to make me buy the part which my plan I have is to cover all the parts so I should not have to buy anything.

Excellent, totally professional, arrived on time. No complaints.

Professional, personable and timely service. Thank you, Mr.** and Choice Home Warranty!

Don't waste money on their plans. They will worm out of paying. Refrigerator broke down and they denied the claim saying it was preexisting. I even told them it's full of food so how was it not working before. The appeal person was very snotty and insisted it was broken before the coverage.

The communications (emails & phone calls) were timely. The technician was courteous and explained the process well. The repair was completed as promised.

I had an issue with my refrigerator, I was able to schedule an appointment the same day.

Had the privilege of talking to Ronald this morning, very professional very informational and assisted me right to the very end as for what I needed. Looking forward to a long and happy relationship with Choice Home Warranty.

Just joined... I hope everything works out.. Very pleasant reps..

Called for faucet leak. Technician came on time. Fixed the issue. Satisfied.

Cesar was the Tech that came for the washing machine. He was early for the appointment after calling us to verify. He told us right away what the issue was. He obtained an approval from Choice, the part is on order. He has been very diligent on follow up.

Kevin did a great job, very knowledgeable and courteous. You have a great employee.

Tony the technician was extremely professional and a subject matter expert

It was easy to file a claim online. The response was instantaneous and I received a response with the technician's information the following day.

Great job! Ai. Did a great job setting up my repair

Kyle was on time and prepared. Knowledge and expertise, perfect!

Technician was great! He found the issue with our unit quickly and is still working to help us.

Great service! They came out and fixed my AC drain quickly and professionally. Everything is working properly now, and I really appreciate the fast and reliable service. Would definitely recommend!

We have had coverage since January. In August our dishwasher started acting up. Filed a claim and in a week repair tech was out and it’s perfect.

The technician, was very courteous and professional.

I called in the evening for a washing machine repair and the repair technician came out by noon the very next day!! He knew immediately what was wrong. Went back to order parts so now I’m waiting for the parts to come in and for them to come back and repair my washer. Thus far I’m very happy.

I called on a Friday night for service on my refrigerator and Choice Home Warrington had a tech at our home on Monday morning. This was quick and professional service.

Communication. Professional. Cleanliness. Knowledgeable.

Five Star Company. I love this company. No hassle, and extremely professional.

I like this home insurance and I really recommend it to my friend. They helped me resolve many problems in my townhouse.

Best service when I call them, there is none better than the great experience.

I find Choice warranty excellent. When it comes to nickel and dime problems. Where they lack integrity is on the big-ticket items like dishwashers, microwaves.. When they tell you it can't be fixed or parts not available they give a real low ball amount given to you. They also want to give it to you. As a Home depot gift card and when you don't want the home depot gift card, they cut the amount that they will give you. When I purchased this policy, I was told it was top of the line and covered everything with no deductible. Buyer beware.

I didn't like the customer service representative. Would not let me complete what I wanted to tell her about the type of pool pump I had, plus she confused plumbing problem with pool problem.

I loved the easiness it is to enroll in your program. However, I’m a military family and was unable to access if there is a military discount as advertised in the military documents.

The technician was very nice and informative. I would use him again.

I was so confused about how everything works and Austin took the time to explain and let me know what all was covered. But he knew that I was confused as well as concerned and he guided me through and helped me understand and I feel confident that I made the right choice in picking them. It feels very good to know that I chose the right company that covers everything and all my needs and the price is very reasonable where I can still breathe. Thank you so very much Austin

Excellent service. A technician was found quickly, He came out on time and understood the problem immediately. It was fixed and he was on his way within an hour. The technician was very professional and friendly.

The technician was unable to fix the problem, but I believe the technician didn't do his everything that he could to resolve the problem. However, CHW did pay out for the refrigerator. Would have given 5 stars if the technician showed a little more interest.

I have been with Choice Home for over 7 years now and in a business that is questionable when it comes to doing what is promised and delivering on the service they offered but it is different with CHW. They are good people who keep their word and do not waiver from their commitment to make you happy with the outcome. If you are going to deal with someone to service your home appliances, this is the company and ask to deal with someone in their extended warranty department as I have with my friend Warren.

Was able to get an appointment the next day- wonderful!! Having a dryer quit is no fun.

If you are considering Choice Home Warranty, READ THE FINE PRINT BEFORE YOU GIVE THEM YOUR MONEY. I specifically paid for Pool/Spa coverage. My pool pump failed, and instead of providing a replacement comparable to the equipment I currently have, Choice is offering a builder’s-grade pump. My concern is simple: the replacement needs to work properly with my existing pool system and maintain the functionality I already had. I should not be left paying additional money because the replacement Choice selects doesn't properly integrate with my existing equipment. This is exactly why customers need to read Choice's contract carefully.

The ice maker quit working in May. Two claims later, as of this date still broken. Choice Home Warranty tells me to call whirlpool. Whirlpool states the parts were installed. Whirlpool tells me to call the warranty company. Whirlpool won't honor their work. The last person at choice with whom I woke simply sent an email to whirlpool and received the above response. I've had excellent experiences with choice when my wash machine quit working. Not with this ice maker issue.

Matt from OSP Plumbing did an excellent job. He was on time, identified the issues and was able to clear all our drains in about 25 minutes.. I recommend him highly.

The technician was polite with fast, efficient service.

I canceled our policy today after yet another terrible experience. Every single time we filed a claim, there was an issue. This time, our built-in microwave claim was denied because the damage was supposedly “not due to normal wear and tear.” It is a microwave. We used it to heat food, and it started sparking. What exactly do they think we did to it that falls outside of normal use?

The customer service representative I spoke to was very knowledgeable and professional while being kind and understanding.

I cannot get off their email!!! Have repeatedly called in person, clicked on unsubscribe numerous times and STILL cannot get off it!! I have received hundreds of emails. This is a company that does not pay attention to the details and is selling my information. Do not deal with them. I am ready to report them to Can Spam.