Choice Home Warranty Reviews

During the past 60 days, we have had back-to-back issues with our appliances. The oven went out in the rental property and within a week the AC went out. The issues with both appliances were completed with minimal out-of-pocket expense. We paid the service fees for both, and CHOICE took care of the rest. I would recommend CHOICE to all property owners.

Excellent customer service. Friendly staff. I give five stars to staff. Very helpful knowledge. Explain very well. I would recommend anyone or family to get service with Choice. Very good company. It very to know a company that have your back. Always listen to what you have say. Just excellent customer service.

The Pioneer Overhead Door Technician arrived during the specified time of our service. He was polite, friendly and listened to our problem. He did a thorough inspection and quickly discovered the cause of the intermittent working of the opener. He corrected the problem and was helpful in saving us an additional credit card charge.

The repairman called before coming to the house to give arrival time, came, evaluated problem and replaced disposal quickly with no mess. No problem. I was very happy with his professionalism and would highly recommend him to anyone who is having a plumbing problem.

It took three contractors before one was assigned that showed up, followed through, and accurately assessed and fixed my AC problem. All the appointments were set up without discussing with me if I could be there. On three of the appointments, the contractors failed to show up and either rescheduled or canceled. The first contractor after rescheduling came out, inaccurately assessed my problem, didn't submit it to Choice and then you fired them. The second contractor canceled their appointment and declined the job.

Barry, our service technician was phenomenal! He knew exactly what to do to correct our problem. He took his time and did it right, no rush to get it done and be on his way! Very pleased with the service we received from Barry and Choice Home Warranty! Thank you for your excellent service. It was a pleasure to do business with you both. Will definitely use you again the next time we have a need.

AlBoro plumbing was fantastic. Assed the problem, fixed the problem and all in a timely manner. Very professional and very considerate. After faucet installation he cleaned up and wiped down any mess. Everything was back to useable and nice again. Highly recommend.

They came out and diagnosed the problem with hot water heater in 1 minute. The technician ran to our local hardware store, picked up the part that I needed, and fixed it in a flash. Then he vacuumed up the remaining water in the drip tray and relit my pilot light. He was very professional! I would highly recommend them again!

He looked at my issue and quickly showed me what the real issue was. He did a temporary fix as I filed it under the wrong heading with Choice Warranty. I hope that they will send him back to completely fix it. He was kind, thoughtful and thorough. I hope that he will be dispatched out to others...they will not be disappointed! He was awesome!

We were very unhappy with the long wait that we were forced to do in the summer in Az. Feel that CHW didn't do all they could to find a technician that could come soon. However, the tech that did come to the house was thorough, courteous and got us our ac back sooner than he thought he could. He had a cancellation so came to house sooner than scheduled. Joe ** will get recommended by us to neighbors and friends.

My A/C unit went out Aug. 8th. I filed an insurance claim and a repair service technician responded the next day. The contractor, Sanchez A/C Services was competent, punctual and professional. Exactly what I expect from a contracted service provider.

The tech told me to give it a week or so to see if issue is resolved.. He said to call them back and then CHW if needed.. I will know probably by mid next week A/C was not keeping up with the extreme hot weather.

Alex came out at 8:00 pm. He worked on unit for about 30 to 40 minutes and found the problem. He was cheerful, and very happy. He gave me the impression that he was happy to service my unit. Alex had already worked 14 hours or more and came in fresh and ready to work. If I have AC problems in the future, but hopefully not I want Raiders AC to do the job. Alex is a fabulous technician and knows his job. He also take pride in his work.

Tech Bright homes pros came with private and visualized my unit, clean the wiring and charged for $85. It did NOT solve the problem. Called, Leave message and no call back. Rescheduled Ricks Hvac and no call no show. I hired a private company with desperation with outside and inside tenp 95 degress I was charged. $1006.00 By YATES Hvac company.

Matthew ** did a great job. He was communicative in sending me a text and called prior to his arrival. He was punctual and very knowledgeable in handling my plumbing issues. He was thorough in getting each issue resolved in a timely manner. Everything is flowing faster now. Thank you, Matt.

I called Choice Home Warranty to report a non-working ice maker. The rep who took my information was very professional and helpful. She clearly explained the procedure. Edward with Sears Home Services came to repair the ice maker. I was very pleased with his service. The only problem was Sears gave him a telephone number that has been out of service for 20 years. Edward apologized for not being able to call before he arrived. A very good experience.

I contacted Choice warranty for service on my air conditioner unit. The customer service representative was friendly and efficient in scheduling my service repair. I was contacted same day by a local repair company and was scheduled for next day service.

He came to my house and he knew exactly what was wrong with my system. He was professional, he came later than I thought he would, but he knew exactly what was wrong with my system and he fixed it in about 40 minutes.

Jack was very pleasant and knowledgeable. I appreciated his efforts and his patience. I will definitely recommend this service program to anyone who I think may benefit from enrolling. I think I got a great value! It eases my mind knowing that now my home is covered.

It took a day and a half for you to find a plumber. It took a week for the plumber to put me on their schedule. After reviewing the problem plumber advised that he had to call you to get permission to fix as he felt necessary. Several hours after he left I called his office to find out what was the disposition. They advised me that they were given permission to fix but couldn't put me back on the schedule for another week.. Over two weeks to fix a faucet leak is ridiculous.!! (I must add that the plumber (Technician?) who analyzed the problem was pleasant and seemed to be very competent and explained very well what needed to be done.)

My first experience with Choice is very bad. I have a leakage in the bathroom from the tub and was going down to my kitchen. I asked them they needed to send somebody to fix it. A plumber came in, looked at it, and said he had to order a part. He was not telling me what he was ordering or what he was doing. He was missing for three weeks. I kept trying to call and leaving messages but there was no answer. When I called Choice, they got ahold of him, and he said the part was backordered. Then he came in, spent a half hour, changed the part, and took my money. It was $65 that I was supposed to pay for downpayment. He said everything was fixed.

I have had to replace my appliances & this time for some reason I had problems getting more in a check form. I don’t like Lowe's & don’t want to be forced into buy from them. It was unfair to offer me more money for their gift card & not in a check.

The AC company assigned our claim set our appointment just hours after we filed. However the date was almost a week away. We spoke to the company and they immediately put us on the list to be called if someone canceled. The following day they called with an appointment for the following day. The tech arrived on time and got our AC working in no time. He was friendly and professional, the perfect combo for any business.

This is also our first claim. The first person I talked to was a little hard to understand. The person that called me was very nice and explained a couple of things that I was not aware of. I asked her how long it would take for a technician to contact us. I also asked if she could help me with some of the time limits and she cleared up all my questions. I recommend her for a pat on the back or recognition of her attention to the customer.

Your salesman, Ravi **, was very professional, helpful, knowledgeable and persuasive. I enjoyed working with him. He reviewed the various options available to us regarding the home warranty programs. He listened carefully to our needs. Based on this, we decided to purchase the policy.

I have been a customer of Choice Home for more than 6 years and most of the time have had no problems. Everything was handled in a manner that I could not complain about. Everything was handled in a timely fashion.

The technician was knowledgeable about what was needed to correct the problem. He was patient with the changes that had to occur before a final decision was made. If I ever have any other plumbing issues Barrett services will be requested. I hope that he will be available.

Excellent customer service when explaining the coverage. I also liked how this warranty ranked with customer support. I feel better now knowing if something breaks it won't hurt my wallet. Owning a home and a good warranty you're able to sleep more comfortable. I'll recommend this warranty to my family and friends so they can also relax knowing they are covered.

Luke ** was very friendly and kind. He gave me all the information I needed and now have peace of mind with our warranty! I highly recommend Choice and Luke ** to my friends and neighbors! Thank you for your great service and information.

The female plumber from J&R was great. She was very courteous, knowledgeable and prompt. Ms. ** performed her work quickly and with a great amount of passion and skill. When she finished her work, Ms. ** thoroughly cleaned up after herself and concluded the service call. I was very happy with Choice Home Warranty's choice and the work that was performed.

CHW sent a qualified contractor, namely Sears, to repair the GE refrigerator which was running too cold. The Tech found there were two gaskets that were worn and he recommended that they be replaced. CHW was reluctant to authorize expenditure which left me in an embarrassing position of paying for the cost of the gaskets. Currently I am appealing the CHW decision.

Called Choice Warranty about my door opener not working. They got me in touch with a garage door company. The repairman came on time, solved the problem, fixed the garage door, and was very polite. Only issue was payment..they didn't take checks. Luckily, they took plastic...I think this should be communicated to the customer so you could be prepared.

I filed online and rec'd an almost immediate telephone response, followed by an email and text. An appointment was set-up for someone to come to the house the following day. The professional was courteous, knowledgeable and efficient. I was very satisfied with the overall experience.

Could not get anyone to come. After many conversations, someone was coming several weeks after calling and they told us we would have to pay $75.00. Our usual fee we pay is $45.00. We decided to cancel service and we bought new washer. My husband wanted to cx your service but we decided to wait. Friday night the thermostat on A/C in the upstairs was not working and I called Choice. This time we got better service. The man came on Monday and fixed it. We only paid $45.00!! Can you please explain why it was $75.00 for Washing machine?

I requested a service call to repair the Duct leading from the outdoor air conditioning unit to the indoor register. After inspection it was determined the duct needed to be reattached as it had split. The claim was denied. The duct needed immediate repair as the air was seeping out of the duct into the crawl space. I HAD TO PAY OUT OF POCKET out of pocket including the deductible amount.

We were having an issue with a check valve on our pool equipment. When we put in a request for service through Choice Warranty, the call back and subsequent texts from Purpose pools were very prompt. The only issue is that the technician (Sam), came about 7:45 am and we were told a technician would be there 11AM-3PM. We were glad we were home when he came to discuss our problem. Sam was excellent in discussing what needed to be repaired, and repaired some of the issue that morning, with another visit coming up to complete the rest of the repair. He was very knowledgeable and friendly.

Extremely satisfied. The individual that came to service my microwave was very knowledgeable and speedy. He attended the equipment with the necessary tools and came to final diagnosis within minutes. Yes, I would definitely recommend this company and especially this particular individual to service any of my friends and family. Thank you.

I am a realtor looking for a home warranty on my personal residence. Speaking with Albert, my rep, he presented some great options that I had not heard of or considered! It was a cost savings and the ability to transfer the warranty was super attractive. I look forward to see how this warranty service will be valuable on my home and this will help me be able to refer the service to my clients with confidence.

The technician I had was a late, however, he promised he would be at my home and he was and he quickly resolved the problem. Unlike other experiences where the contractor did more harm than good, this was a good contractor.

Our long bulbs in the basement were blowing out. New bulbs didn’t work. CHW sent Easy Electric to evaluate. They determined the problem and reported to CHW. It was approved and the electrician will be out to fix the problem tomorrow. Once repaired, I will be a very satisfied customer.

All went well, the service person was great. They were there on time and the new disposal is awesome. The process by phone works, I tried online and it wouldn't let me set up the appointment or file a claim. Thanks, Jeff **

Waiting to hear from repair service company, problem has been received and reviewed from Choice Home, they have processed my claim. I am sure that they are working as fast as possible on my behalf, they have always come to my aid asap. Therefore I am sure the problem will be solved in a manner accredited to their service.

Appalachian Air technician was very courteous and on schedule. Assessed the problem and assigned a day to return and make the necessary repair. I would recommend the technician as a friendly and helpful person as to making an assessment. At this time, still waiting for the repair to be made so this is the only assessment I can honestly make.

I am very happy with Luke **, he explained everything very thoroughly and completely. Now hope that service claims will be just as pleasant. Thanks again Luke ** and Choice Home Warranty and friends and family, associates and their friends and family.

The Sears tech was great! But I had to wait about one month to be serviced which was far longer than I expected. The rep knew his job, was efficient and easy to work with. He gave me some excellent tips on improving my ice maker usage as recommended replacing my water filter to improve water flow.

The man with Bighorn Repair who came to our home was very thorough and friendly. Unfortunately CHW continues to make this process extremely difficult, they would not accept his diagnosis and have reassigned our claim again! CHW is extremely difficult to reach by phone or communicate with. We have jobs too and don’t have time to continually be avail for a 4 hour block of time to have yet another technician eval our unit. Four technicians have eval. And share same diagnosis. Very frustrating. Do not waste your money, this has been an awful experience.

The tech. who came to look at my garage door wanted payment prior to starting work. He identified himself to my wife and stated what he was there to do and then told her we owe him $65. She said she got a demanding feeling from the tech. that maybe he was going to do the work without payment.

I called Choice Home Warranty on 4 August due to my HVAC not working. Choice Home representative schedule me for 10 August for repairman to come out for the repair of my HVAC. At the time I didn’t read the email showing the 10 August date. Friday I called repairman and he stated he would see me next Wednesday the 10th. I called Choice Home Warranty Saturday to get permission to call a local HVAC Company. Integris HVAC was able to send an individual to my home and repaired HVAC.

The refrigerator repair technician came out as scheduled and was extremely helpful. He did not have the parts to fix the refrigerator, but ordered them and scheduled a return visit to install them once they arrived. I would recommend his service.

Suddenly, late Thursday afternoon, my refrigerator ceased to "frigerate," much less Refrigerate, I called and filed the claim, which was pretty easy, once I got the automated service to understand a I an issue with refrigeration, not "refrigerator hinges." The claim was processed promptly and a service provider was identified, and I was notified a tech would come out on Tuesday.. The repair technician actually came out early - on Friday afternoon, diagnosed the problem, and had the unit working by Saturday afternoon. Many thanks!

My experience in coverage of my Two Tx homes with Choice Home Warranty over the years-has been and continues to provide me peace of mind- I Highly recommend. -That being said again their products provided peace of mind for me and at an affordable price.

Aaron ** is outstanding!! I absolutely wasn't going to renew my contract with you due to the repeated low levels of service I received over the past 10 years. Aaron listened carefully to my concerns and trepidation and beautifully explained your new coverages and recent changes in leadership, Aaron absolutely made me feel those changes in "real time," and he was the sole factor in my renewal for another 6 years. Knowing that he is also my Account Rep for the foreseeable future sealed the deal! I do not expect Aaron will be my Account Rep for long, as he seems like someone the company will quickly grow into expanded opportunities. Please be sure someone of Aaron's talent caliber takes over his Rep duties when the time comes. Well done Aaron!!

My husband & I are far more than pleased with the above subject technician. His knowledge, professionalism, hard work, dedication made us one very happy customers. When he says he will take care of your a/c problem, he will, even if that means working on a rainy Saturday. He is def an asset to your company. Thank you.

I've only used Choice Home Warranty once so far, and I did not like it. My air conditioner was not cooling properly. Choice sent me out two guys from an agency that only had a 2 rating. Although they quickly diagnosed the problem, which was not enough Freon and that was all the problem I had, but I'm in a wheelchair situation so I couldn’t walk after them and see what they've done. They left the light on in the garage where they were working. I didn't get to go in there until the next day. That's minor. But what they did leave open was the gate. I paid $2,000 for a champion dog. And they left the gate open. I can't see the gate from the house. That dog would have been gone and that would’ve been a tragedy. Minor repair, okay. But leaving the gate wide open scared me.

I had water flooding under my sink cabinet, and it was pouring from the bottom of the Garbage Disposal. I called Choice. The Tech. that was sent was very professional & knowledgeable, he asked about the problem and then proceeded to fix it.. He did a very good job..

I want to commend Choice for their EXCELLENT representatives who came to the house and within a matter of minutes, diagnosed the problem with the clogged AC primary drain line. They cleaned it out, checked out the system and left with everything in good working order. Scott (Owner) of Alpha Dawgs Services and his co worker out of Tucson, AZ were prompt, courteous, and very professional.

A/C unit. I could not wait anymore. I called a local contractor company. Refused to help me. Had me on hold for 45 minutes. Very unprofessional customer service, not good & also found out company is being sued.

The person who helped me get a new home warranty policy was very helpful and answered my questions with ease. I believe that Choice Home Warranty will live up to their name once we decide to take their service. Considering how expensive fixing anything electrical, plumbing, water heater, cooling system, kitchen appliances, ceiling fans, washer/dryer, and refrigerator can be we imagine we will hopefully be saving in the long run.

This rating is not reflective of the work that was done on my home. This rating is reflective of the experience working with Choice when filing a claim. The entire experience was poor. No one called me from Choice to explain to me my coverage, share with me their approval or denial, or even explain my options when for the vendor that was used. I received minimal communication from Choice. I had to call to validate I could move forward with the services.

If anyone is considering purchasing any type of warranty from Choice Home Warranties don't do it. The customer service is horrible, they also send unprofessional and unskilled workers to your home to complete work. The technician did not hook the flute to the furnace emitting carbon monoxide all throughout the property, he uninstalled the water tank and left it full in the living room and told my tenant to keep emptying the buckets. A request was placed for a new hot water tank and the one that was brought to my house was from 2017. I have made several attempts to reach out to Choice for answers and to date no one has responded to any of my messages. Run from this company. Save yourself the time, frustration and money.

We have found them very responsive in the past and usually get our problem fixed within a couple days. Some time you need to speak to the assigned contractor for faster service. I have recommended Choice to a number of friends and they have been very happy. I've used Choice for over five years.

Technician was nice and professional. He was early and was very experienced to know what was already going on by the time he looked at it. Of course part had to be ordered but was to be expected. He returned the next Monday and had it repaired in 15 minutes.

I am not one to write reviews but will attempt in this case. After an unpleasant experience with our existing appliance warranty, we were in the market for a new and better product. After chatting with Albert, Choice Warranty appears to meet all our needs and then some with a lower premium. The proof will be in the pudding as they say. We hope we won’t have to call for any major repairs but are hoping that Choice Warranty will live up to all that it promises. We appreciate that Albert took the time to explain what is offered and that there are a number of qualified repair men in our locale.

Was efficient in finding problem, knowledgeable of what problem was. Corrected problem right away. I would hire if had any electrical issues in my house in the future. Ask if I could send him picture of electrical box. This gave him information regarding box ahead of time.

My A/C was making noise at night, disturbing our sleep. Didn't know what was happening with the A/C. We called in a claim for it, and a technician was assigned. The technician came right out and was prompt, respectful and professional. He identified the issue and in no time, the system was running properly again.

Choice Home Warranty assigned a job to a business that does drywall. The day they were to show up, they call me and told me that they quit working for CHW. Then CHW assigned the job to another company. The day that they were to show up, I called them to confirm. They said they did not work with CHW anymore. Then my washer machine stops working. I call CHW and they sent me a company that specializes in washing machines, however, the day he was to show up, he quit and said that he never received a job order from your company. And would never work for your company again. At this point, my washing machine was broke for 2 weeks. I have children. I hired a company to come to my house and fix the washing machine and it cost me $140 out-of-pocket. I ask him to submit it to CHW and he said he wanted nothing to do with your company.

I called your company after paying the bill for over six months when my air condition wasn’t working properly. Your company told me they would have someone out within 24 hours. It’s now been over a week and we’ve had no response from anyone at your company so I’m very dissatisfied.

Really nice salesman and I call him that instead of customer care because. Instead of being transparent about prices, they kept trying to change the prices to make it seem like better deal. I don't like that, I wish businesses wouldn't push employees into being sales representative. It made me feel like I was being scammed. I did however get a great deal and so far would recommend them.

We have just moved into a new home and are delighted to have found CHW! Aaron ** was extremely helpful and informative, and helped us commit to a three year program. We are looking forward to having a long lasting relationship with the number 1 in home warranty!

Salesperson, Steve was very polite, knowledgeable, and made the transaction easy. He assured me that all my concerns in the future would be met. It was a pleasurable and rewarding experience. I will definitely recommend company to my friends.

We have had several home warranties over the years, but this is the first time that we have tried CHW. The electrician that Choice Home Warranty sent to fix our microwave was EXPERT and efficient, as well as effective. It was repaired in no time, and only cost us the service charge. Thank you, Choice Home Warranty!

I was very pleased with the young man named Sean. He not only was patient with me and answered all my questions and concerns but also heard my responses as well. A serious decision was needed and he made sure I was taken seriously.

I had the pleasure of speaking with Matthew. He is an excellent salesperson. He offered me every product under the sun. Very knowledgeable and extremely helpful. I have not used the warranty, but I will update this once I use the service. Thanks, Matthew.

Yesterday I put in a claim for someone to come out to my house to stop a leak in my bathroom. Nobody even called me. I paid you guys $800 for service that I'm not getting and possibly causing damage to my counters under the faucets. Who will be fixing that??? I'm very upset about this. I had just renewed my contract with you guys and am wondering if I made a big mistake.

My dryer was malfunctioning and I submitted a claim against my home warranty policy. A technician came on-site to my home to evaluate and diagnose problem with 48 hrs of my request. It was determined the dryer needed to be replaced and the policy cover a portion of the expense of a new dryer. Very satisfied with offering and the easiness of utilizing my policy to file the claim.

Time frame from filing claim to a dependable technician arrives is unacceptable customer and business relations. Not totally truthful regarding reimbursement for emergency issues that cannot wait due to impact on life of household member(s). And most recent claim was not attended to until policy expired so company will not allow access to follow results of claim filed. Unacceptable practice.

On time and tech was very knowledgeable. I have dealt with many different home warranty insurance companies for last 10 years and by far it is the best. At the end of the day, they get the job done professionally.

I would give a 4.8 as there's always room for improvement. Still waiting for a call to repair for an 81-year-old mother and a disabled daughter and a pet. Our customer service rep was very respectful and accurate and pleasant.

CHW has always been fair and honest for me when I had a problem. The Technicians that have come to my home have been fair and honest and have always repaired what was broken or made it right. I would gladly recommend them to anyone. I will never go without this coverage and I will always choose CHW ALWAYS.

Choice Warranty is amazing. In all the crisis they helped us on time. In this summer when our HVAC went down, they provided the service and got it running which is awesome for customers to have the help. Even though there was a slight delay but got the right help.

I was looking for a quicker and reliable service. I used to have American Home Shield earlier, so I switched to Choice Home Warranty. Signing up was not complex. It was straightforward. I have submitted, so far, two claims, and I find it pretty convenient. The problems are very minor, so the techs did a good job. The first guy came to check the AC, and the other guy came to fix the flush.

Brandon from DrainGo Plumbing came over and replaced the thermocouple to my water heater. Did a fantastic job in minimal time. I went into the house to make a check out and went to hand him my check and the job was already done. Fantastic experience!

I woke up and my AC wasn’t cooling and Sanchez Plumbing fixed it within 3 hours of my call to Choice home warranty. Mr Sanchez was so nice and professional and actually had the part needed in his truck to fix my AC. I am so thankful for Choice.

Always reliable for customer service. I’ve never had a problem with your service and your customer care professionals. Fast and reliable customer support. Always professional service and great customer care and service. Even on weekends they are fast and prompt on getting service to the consumer.

I called to respond to the email From Guy name Jess **. I wanted to buy 1 year per his email but he was pushing me to buy 6 years that I felt uneasy and doubtful if this guy is a fraud. I asked him to cancel It and did not authorize the charge. The guy went ahead and wound up charging me. I asked him to cancel and he refused.

I had water on my basement floor. When I reported that they said you had to say where it came from it was under my water heater so I said that. Turns out it was not the water heater that technician tried to get him to let him repair something different a PRV valve. They said no had to put in another claim. I had already been 3 days with no hot water this was very disturbing. I had already paid the copay the $85 now I need to pay another copay and have another appointment which will be in another 3 days. I am very disappointed with this service.

Great Coverage and Fast Acting Service will refer to anyone looking to protect their valuables. Get Choice Home Warranty Today and be at peace when your having issues with any of your Home Appliances. They also have great communication when calling to report a issue,no long wait when waiting on someone to come out and service the problem. Make 1 phone call to Choice Home Warranty and let them take care of the rest.

On Aug 5 my air on stopped working amidst a 100 degree heat in Henderson. I called up Choice and it took them 5 hrs to assign a technician. When I tried to follow up w/ it’s Choice their response is that it’s their system that will assign the work and I just had to wait in the sweltering heat.

Taking Choice home insurance is one of best decision in my life.. they are really best. Very quick in response. Their technicians are licensed and very professional to understand issues. When I call customer service they make sure make appointment ASAP.

So far your company has done nothing. They could not find anyone to fix our central air system so I did. Mind you the heat index has been 105 degrees all week! I also paid them and am now waiting to be reimbursed. So I’m sure you can understand my frustration. I just had open heart surgery so it was detrimental to getting it repaired asap. I would be happy to give another update when I’m reimbursed.

AC want cooling blowing hot air. Hector the technician was awesome he fixed my issue. They responded quickly and was very thorough. I would recommend him and his company again. Choice Home Warranty was great. They responded fast so my family wouldn't be burning up. Great job Cool tech AC. Thank you so much.

I will highly recommend Choice Home Warranty to all friends and family. Great customer service, quick response to my claims, they fix and repair the problems. I just pay the service fee. I love this company, I plan to keep them as long as I own a property.

My A/C unit was running for a hour or two before it turned off and the house was always warm. The serviceman can and inspected my unit and now I'm getting a new unit installed. I'm pleased with the results.

The tech was quite knowledgeable of problem and repair. He would get the work orders done so my appliances could be repaired. Tech gave me timeframe of return visit and I paid for service call. Waiting for report to be returned to me saying when he would return. Thank you

I have plumbing problems at home. I called customer service and they responded nice to me. I don’t have any problems with teams but the only problem that I have is, when they appoint someone to do fix the issue that person doesn’t show up.

Very pleasant gentlemen and he is service oriented along with excellent service. He was able to diagnose the issue very quickly but still had to order the parts. He is very professional, and I could have not gotten a better person.

Thank you Choice Home Warranty, all the people that answered the phone calls were professional, they founded me a technician to fixed at home my a/c unit. In 30 hours total, the AC technician arrived professionally. The personnel from Choice warranty very nice with me. Thank you all.

We have tried to file 2 claims with Choice Home Warranty in the last year. The 1st time they took so long to respond to our broken A/C and were not able to send out a technician for over a week to look at it that we had to go with another technician and therefore we were not able to use the warranty. They did not want to have to replace our A/C! Currently we are using it a second time several months later and we are in almost a week and a half trying to replace a broken water heater... Delayed into next week which will be two weeks without hot water. They were scheduled to come today but didn't show up. We also will have to pay $535 for the visit and installation, almost the replacement cost of the small water heater. We have wasted our money on this Warranty contract... They are expensive, very slow, high fees, with very poor service! I regret the day I took their marketing call!

It is taking weeks and weeks to get anything fixed. Choice will send you a email of the information of the company and the scheduled time. Well we have waited all day and for them to show and get it fixed. I called 40 minutes past time and he said he couldn’t get anyone to answer the phone. Then why send email with info and scheduled time if they require a conference call first. He had already been here once and I had paid him his $85 so I knew he was coming back to fix it. He never called my phone, I checked and no call or no voicemail. Choice should get companies that is more local. Very aggravating.

I did a claim with Choice Home Warranty for my garage door opener. The technician replaced the motor. He came initially to look at it, and then he came back a couple of days later after he had ordered the motor. It took almost two weeks for Choice to find a technician to come and do it. So, I'm probably saving some money in the long run, but the timeframe and the inconvenience of it were kind of hard. It seems like every time I call for something, they don't have any technicians available. Also, they should pay their technicians on time. They're calling me and saying that they haven't been paid. They want me to pay them because they haven't received the voucher money from the company.

Far too many "Oh, that's not covered" when the stuff hits the fan. For example, I have damaged sheetrock in my home, and it says my drywall/sheetrock is a covered item. I filled out the request form, told them recent storms had caused water damage (it was there on the request) and they sent out people who looked, wrote an estimate and that afternoon I receive an email that says my damage isn't covered. Well, my policy says drywall is covered, I told you it was water damage. Then they send people to my home where I have to pay the fee to them, and then I am told "not covered". Why didn't they tell me that BEFORE they sent people out and cost me my hard-earned money, just to be rejected?

Well the dryer men they sent last year took forever to fix the machine … my daughter bought me a new one after it stopped drying after the month was up a second time. The microwave man they sent just this week knew right away the machine would cost more to fix than it was worth so they are sending me a Lowe's gift card for me to buy a new one prorated so I have to pay a lot more for a new one.

I am very impressed by the business model, prompt service and the professional service contractors through Choice Warranty. You just call or open a claim online and they take care of the rest. I have 3 rental homes covered and highly recommend them. Other companies want you to find a serviceman, have them call the warranty company to get authorization, you pay them, and then ask for reimbursement from warranty company!

Great job! Very nice and professional! The service person noticed a gas line which was connected near exhaust vent. This was observed as a safety hazard. The service person stated this needed to be repaired and promised a follow up.

The condo I own at ** had issues with dishwasher. I contacted CHW representative that I purchased the warranty, Bruce **. He connected with a service agent Al 7/22/2022. He was placing a work order and would hear from the contracted repair service in 24 hours. I still had not heard anything and called back on 7/25/2022 and was connected to Max who said he would handle it. I was contacted by Eddie's Repair and Maintenance on 7/26/2022 but could not come to the condo address until 8/5/2022 and to make sure $75 service was there. He came on that date and did repair the dishwasher.

First experience with Choice Home Warranty & I was very pleased with what I got for my money. I’ve been with other warranty companies and it cost me more to get less. HC electrical was really efficient in getting so much of the work done. I was very impressed. Thank you for a job well done.

The problem seems to be solved. The guys took great care to check not only the inside units but the outside as well. They didn’t leave until they were satisfied that it was fixed. Also said should it begin again I should call them ASAP.

I had issues with airflow from AC. After it was serviced I now have good air flow. I would highly recommend Choice Home Warranty to everyone who has issues within their homes. I am one who doesn’t like spending money but I made the right choice.

I have yet to hear from anyone to fix my washer yet but in the past I've had an ok experience with them..I also have electrical issues that need to be taken care of..In the past we had a problem with our septic system and it was taken care of.

The repairman was prompt, professional and knowledgeable. He explained everything to me, showed me the worn out parts and solved the problem. He called when he was on his way. I would definitely recommend his services to my friends and neighbors.

Service time was too far out the last time I requested service for my refrigerator. He to cancel and call another service company which I didn’t like doing since I pay for Choice. Need to be better response time.

I had a water leak. I put in a claim. You couldn’t find anyone to fix it. I had to find my own plumber. You didn’t pay because he didn’t have time to approve because I had an emergency situation with water leaking and ruining my wood under my sink. So you won’t pay me and I had to pay or wait and have more damage. I think you should pay me because you failed to help me in an emergency situation.

Presently have not had any bad experiences, waiting for tech support for a/c, then I will know better how your service is. The help desk did provide immediate service for my problem which is a very good. Will have a better idea of how your organization works after the visit by the tech.//

I had a good experience. I called CHW on Friday. Their Tech came out on Tues. He ordered my parts and replaced my ice maker on Thursday. Can't beat the service $ charge either. CHW was great with communication too.

CHW is horrible! They do NOT have 24/7/365 customer service. They don't have 'emergency service '. They deny claims, deny repairs & low ball offers to replace appliances. I filed 4 claims since having them. HVAC Claim they DENIED! I had a cracked heat exchanger on a 19 year old furnace. They said it was pre-existing. Plus if they did approve the claim, they would have only paid out FIVE HUNDRED DOLLARS MAX! For a new system? Really it cost me $5,000.00

Scott ** was my tech, I like him. He’s been here before and worked on my washer, and my old dishwasher (finally got a new one). This time it was the frig. He did a great job. It’s working great.

Timelines: Choice answered my request in a timely manner and sent a great technician to handle the issue. I would definitely recommend them. I am so glad I have them. The best choice I made was to get a Choice Warranty.

Excellent service!! Knowledge quickly on what needed to be done. Efficient! Best job. Kind. He called to service early as he had a cancellation. I’m so happy to have the issue resolved and appreciate getting service ahead of schedule. Thank you to Choice Warranty for hiring a good company!

Bruno from BJ Appliance is the very best technician. I always request him because he is very knowledgeable, always on time, determines the problem immediately if he does not have the part with him, he promptly orders the part and completes the repair. Yesterday he had the part, the repair was completed. He is a one and done guy. I have never had to call him back after he has completed the repair. Plus he loves his job. I highly recommend him.

3rd maybe 4th time I've paid a service fee on this system and still NOT resolved. I'm a senior citizen and have been w/o AC for over three weeks in Temps over 90-100 degrees. What regulating agency do you conform to?

Very knowledgeable service man. I think he had an idea of what was wrong before he even came. I didn't mind paying the $65 because I had no clue. Hope this didn't count against my service contract. I would definitely use the warranty service again.

I just signed up for a plan. I will not be able to officially use it for 30 days. So, I cannot tell you how good the claims process will be until I actually have to make a future claim. My biggest gripe is with so-called customer service: outsourcing to foreign countries, which doesn't allows me to feel I am guaranteed to either get the most correct information, and/or no more information than what's actually listed on the website.

As a now retired NH Realtor, I have always suggested the Choice Home Warranty for protection. Often I would purchase it for them as a housewarming gift! Now once more I am practicing what I preach and purchased a plan for us as they are "Simply The Best" in home warranties!

The plumber replaced a rubber ring in the tank and declared leak fixed. I put food color in tank of that toilet to check leak fixed and color came through into bowl which indicates leak was not fixed. Have cut water off going into toilet again as. My water bill is extremely high due to leak. I am 83 and should not have to go through this twice for same problem.

Prompt and professional. He was right on time, called out the issue, had the part, explained it to me, repaired it, thanked me, and left. The equipment is working correctly now. All I can say is thanks for being there.

I was very happy to receive Email and text that an appointment was made for washer repair. I entered my claim online and received appointment just a few hours later. I am looking forward to the same good service from the repair service. Great service.

The technician was prompt, polite, friendly and informative. He arrived on time and assessed the issue quickly, providing a description to me along the entire process. He replaced faulty outlets and problem solved an issue that was quite helpful to me. He provided an estimate for other work I want to have done in the future.

Appt was going to be 5 days out. No hot water. Called plumber and changed appt to next day. Needs part so one more week for part. Customer service for Choice very hard to get a human. Original appt would have been 2 weeks with NO hot water.

I was very pleased that Choice Home Warranty sent a very reliable, capable repairman to look at my washing machine. He is well trained and very knowledgeable in not only washing machines but refrigerators and dishwashers; also Subzero refrigerators, which was a delightful surprise to me.

Technician came on time and fixed my fridge problem on time. He will be back with new parts to fix it. The technician has good knowledge. He explained what would be the next step. Once the part comes he will call to schedule good time for someone to be at home.

After arriving early he quickly assessed the problem. Explained to me what needed done. He went to his vehicle and shortly returned with needed supplies and repaired the leak in a very timely manner. Very polite and professional. Would highly recommend to anybody needing plumbing repairs.

I got two other opinions and they did not confirm the same diagnosis as the representative that CHW sent. Therefore I felt that CHW sent someone that knows what they will pay for and what they won’t pay for; hence the result of a diagnosis that’s CHW did will not pay for a replacement hot water tank. Additionally, when I got this contract it was said that they cover certain things and they weren’t specific that it had to be a specific diagnosis in order for CHW to replace it; hence their deceptive selling practice.

I would definitely recommend Christian from HVAC Purelife. He made sure everything was running smooth. He is a dedicated hard worker. Very kind and professional. He kept in touch with me until the approval. He let me know how close he were before doing the work. Explained how the new system worked and made sure my husband & I was comfortable with the Job well done!!

Going through the Choice Home Warranty's phone service was a little tedious. I felt like it was asking repeating questions. I get that they have to make sure the information is correct. I didn't get a chance to go on to the website to try that out. I'm hoping I don't have to file a ton of claims, but next time, if I do, I'm definitely going to try online because the phone option was a little bumpy. When we put in the claim, it had been a couple of days before I heard anything. That was when I got an email saying that we could hire our own technician. So, I got my own people out and they were quick and responsive, and they got us taken care of in less than 24 hours.

CHW was quick in getting someone to say they would come out and look at the refrigerator, but they won't be here for a week and a half, and they couldn't give a time better than 8am-5pm. We'll see if they fix the problem.

I got in to Choice Home Warranty cause of some good reviews I saw online and to be honest pricing is great! So I put in my info and not even 10 seconds I got a call from this guy Francis. He was great answering my questions and had me convince since my warranty will expire next month so i signed up! Then he start trying to be pushy. His trying to give me a great deal which it is that will save me over $800 in 3 yrs! Which is sweet! But I don't know much about this warranty company and wanted to have a feel of it first before committing that long. It gets annoying and his pushy and i had enough! And cut him off! And said I will stick with the monthly plan for now and told him that he should limit his sales push off and feel the client and has to know how to stop before loosing a deal!

The person came sooner than was expected which I truly appreciate and on top of that he was fast and efficient. I really was happy to see him now my heater is back on track. Very grateful. Thanks for the service.

The sales representative on the phone was able to explain the policy very quickly and was able to answer all my questions. He was able to accommodate to my request to shorten the time committed to three and a half years to lower my out-of-pocket expense. That was greatly appreciated as I am not a rich person even though I do own a rental property.

Extremely disappointed with the entire process. Reps at CHW had little patience or knowledge of what goes on with a garage door opener. They first sent me a tech who we could not find, a CHW rep could not find him. So her best advice was to just wait until he got there. And HE NEVER SHOWED. So I wasted most of a day waiting for a tech who you couldn't contact and wouldn't answer my calls. Should have been some kind of reimbursement for me but tech more or less said to bad.. The tech that you finally did send and showed up made some adjustments to the opener. He was not at all sure that what he did will fix problem. We are on a wait and see program with him, us and the opener. You need to do better from your office.

Had a great experience with Dynamic Plumbing. Paul was excellent and thorough. I'm so glad that after making six (6) different requests for Choice Home Warranty to fix something that an issue finally actually got resolved! I never thought it would really happen! I cannot wait for our contract with Choice Home Warranty to end so I can go with a more reputable agency. Thinking about Choice Home Warranty? Read the reviews online! They're absolutely terrible! But Dynamic Plumbing was great!

I had a Lennox central a/c unit installed in February 2020, and minus a few minor issues, the system functioned properly until August 1, 2022. As a Louisiana resident, I am fully aware of the warm conditions we live under and a 4-ton central unit should be able to cool a 2250sq ft home. My claim was denied stating "abnormal operating conditions" and or a "catastrophic event" occurring, neither of which have occurred nor is there any evidence to support this conclusion. The decision to deny my claim is totally erroneous and unacceptable as there is no legal basis for this, as per the stipulations on my contract.

This is the first time having to file a claim due to my oven failure. It was determined oven would have to be replaced and I was only offered $329.00 to replace the oven. My oven is a Bosch brand a more costly than some of the other brands. But with this offer it is about a third of what it will cost to replace with the least expensive oven found. I have expressed my feeling with the person handling my claim. I will not renew my contract! They do not comply with what their policy states to repair or replace item if needed. I will not recommend Choice Home Warranty to any family, neighbors or anyone. Thanks.

My AC was out for 2 days in Florida Summer Heat. The temperature in the house was over 91 degrees so fans did not help much. Our appointment was made for 2 days after I entered my claim. My husband is elderly and on oxygen so I was hoping for next day service. And, the technician was friendly and proficient and fixed the problem quickly once he got there. He did come a few hours earlier than our appointment, and I am thankful for his service.

The technician came and was on time for when it was scheduled, he was personable and professional. I showed him the problem and he was able to fix it. It was a good thing he was thin because the work area under the sink is very small but he was able to tighten everything up without removing the sink. Job well done.

Claim managers Thomas H was very unprofessional and hung up on me while the call is still going, I had a terrible experience with him and he wouldn’t let me explain myself, he just said “Sir your claim is denied and there is nothing you could say that will change anything. Bye, your 15minutes is over”, he was very rude, loud and won’t let me talk, I called resolution department to complain about him and find a solution with my AC repair, that experience was good.

I would like to say that's for y'all have sent out technicians that are well qualified to do their job and appreciate y'all on- timeless efforts on getting someone out every time I give you all a call, and y'all prices are very reasonable for me, I've already recommended y'all to family members that have signed up with y'all.

He called ahead of the appointment date to reschedule due to a conflict. Was very friendly explained everything he thought was going on with my stove and what his plan was to resolve my issues. He diagnosed the problem and is ordering the parts. The issue is not resolved/repaired. Hopefully once the parts come in and are installed the issue will be resolved.

Garage door spring broke and could not open door manually. Called Choice Warranty and the immediately gave me a work order number. Within 15 minutes I received and email from Choice Home Warranty advising me that Michelin Garage Doors was assigned the work. Then I received notice that the technician would be out between 3 and 8pm. I received a text from the door company updating the time to 2 to 4pm. The technician arrived and resolved my problem within approximately 1 hour total. He was extremely knowledgeable. He examined the issue, told me what was involved, received approval from Choice and started working on the job and it was completed in about 45 minutes. He as a Great representative for his com[any and Choice Home Warranty. His name is Ahmad.

Choice Home Warranty is working on sending me money to replace my Washing Machine. They are the best warranty co. to do business with. When you have a problem and need appliances repaired their response time is great. I highly recommend them.

A technician came to repair my air conditioner and was very knowledgable about what he was doing. He was friendly, polite and professional. I was very pleased with his work and the courtesy that he showed me while doing his work. I would recommend this technician to anyone.

Making a claim was easy! We did it online. Within 24 hours, a technician was scheduled. The technician was on time, professional, and resolved our issue. We are very impressed how quick and easy the overall process was. Definitely happy we selected Choice Home Warranty.

I didn't even finish hitting submit online and I got a call from someone who works with this company. Received a few more calls then finally signed up just to review the actual contract to see if this company is any better than AHS. CHW is cheaper in price.

The overall experience was good but I have an issue with the customer having to call the techs to schedule after the fact that a direct time after being given a window. Also have an issue with the techs not calling back until a day after they were scheduled to be here. Because they didn’t show up or call me back I missed two days of work and still had to pay the $75 service fee. In my opinion this should’ve been on Choice or the contracting company because they never communicated on time. They never finished the job because the problem Was bigger than we thought and we’re still waiting to see when they will return to install a new toilet.

The electrician that came to my house was very polite, professional and did a great job. If I were to need an electrician again, I’d would call him. I recommend this company, a local professional in my neighborhood to all my friends.

I had two issues with A/C. I called twice to make sure there was only "one" $65 charge but two issues. I tried to do it online but it wouldn't let me set up a second issue with my A/C so I called Choice. The agent said he would have to set it up as one "65" dollar service call and assured me that is what it would be. Of course, he set it up as two and I paid the A/C two. You told me one thing but did another. Listen to the audio if you can. I made it clear I wanted one service call. You owe me $65 or credit towards my claim. To me, that is terrible customer service to not be accurate.

It was an easy and relatively quick sign up. Sales associate went through all my options, all the plans, and the coverage. He was able to meet me at my budget. and I ended up signing up for both of my homes.

Excellent in every aspect. This coming from a ex service tech. Ten in every category. No problem with giving this service an excellent rating. Only thing I would recommend would be all techs should be driving a company vehicle and wearing a company uniform.

Our central air system stopped working at 11pm Monday evening. We submitted a claim shortly after and Shawn from Cool Lent HVAC was at our home by 1pm Tuesday. He was fantastic and had the system up and running by 3pm. We highly recommend both Choice and Cool Lent HVAC. Thank you so much!

Toilet was not flushing properly..Tech change the handle and ball, however the water in the tank started running every minute or so. I called and the tech came out and tried fixing it however the tank is running even more. I reached out to the company once more and was informed he will come back out when he get the chance

Choice Home Warranty has worked as well as the other home warranty that I have had. They send out competent people for any of my repairs on the house. I only had one problem where the person who was supposed to come out and repair a toilet. He never responded. They never charged me for it, though. Everything has been covered so far.

AC not cooling properly off 10° from thermostat. I received a very quick response from my initial call and I'm grateful because it was medically necessary to stay cool.. Repairman said very professional and helpful for handicapped person. I felt safe in my own home. Thank you

Discussed with the agent that the quote was too much and he began making me offers from 6 year contracts, to 3 year contract, I told him I will think about it and call him back. Now I am looking at my account and they just charged 509.85. I did not agree to this. I will be calling to get a refund.

I called today and spoke to Latasha **and she was awesome. So knowledgeable and patient and was able to answer all my questions. She was so great I purchased two policies. One for my NJ home and one for my Florida condo.

The company called before they came and gave an accurate time of arrival. Payment of the service fee was easy. The technician was on time and professional. He submitted his diagnosis promptly to choice, so our system could be fixed as soon as possible and our claim could move forward in the system.

I just bought a house this past February. After much deliberation and research, I just signed up for the Total Plan, it was by the far the easiest thing to do. Now I can be at ease, and I looked forward to having my house covered if anything goes wrong.

The technician that can to fix my fridge was terrific. He quickly told me what the problem and explained the process he had to go through to get the part he needed. We established another day for installation. It was just a simple process.

I had to hire this technician (from Maxwell White Plumbing) as Choice Home Warranty could find me one in my network/area. That was super annoying but the technician himself was wonderful. Very courteous & quick! Maxwell White was able to get a technician to my house the very day after I submitted the request.

I was issued a technician for my claim, I googled that company & many very bad reviews. So I contacted Choice & was able to get another technician, who by the way was much better. Who came 2 days later & fixed the problem.

Representative was very helpful and listened everything that was said. I appreciate her assistance and explanation of why the claim was initially denied. Hopefully will not the same issues in the future. Glad we were able fix the denial and the work will be completed.

Very impressive Claims Specialists. Fast action with accuracy! Very and highly recommendable to any homeowners. Truly their name literally speaks for itself! Keep up the good work guys! So far with few claims I have had, all are attentively taken care of. I would say "it's a service with Excellence!"

Overall happy with company but I filed a claim to have my refrigerator repaired. Tech cam out and refrigerator worked for a day then broke again. I just placed a second trouble call for the same unit. Hopefully this time it is repaired correctly.

I am very pleased with the quick and efficient service I received today. Not only was filing a claim easy but the service from Gaddy Heating and Conditioning was exceptional. I would recommend this company to everyone I know. Thank you Choice Home Warranty.

My Air Conditioning Unit wasn't cooling. Late afternoon, my thermostat was set at 76 but indoor temp stayed at 83. Contacted Choice Home Warranty who scheduled service for the following day. Comfort Masters arrived at the scheduled time and repaired the unit. I was impressed with everyone I dealt with from Choice to Comfort Masters and feel confident my problem was resolved. I recommend both businesses.

I just wanted to thank the recent roof technician for accommodating my schedule and moving my appointment from during the week to the weekend as I really needed the work done. Although he was late on the day, he did come by and was prepared to do the job to quickly take care of the issue. Was not covered by the warranty but was reasonable for me to authorize the job for same-day solution. Much appreciated.

I keep trying to believe this warranty service is worth it but...

My husband asked for someone that could come and see where we might make changes and be more energy efficient and an electrician was sent out and he all he could do is check our breaker box. So whomever he spoke with didn’t understand. Paid 75.00 for nothing.

Airhart LTD HVAC technician was great and very knowledgeable. However, I was disappointed that Choice Home Warranty wouldn't cover the services to clean and repair the ductwork under the house. The technician estimated the work to be approx. $250. The repair work should have been covered!

Excellent service by company owner, Tim. He was able to find my problem with cookstove double oven quickly. Tim was very professional, friendly, and kindly answered my concerns. I would definitely recommend TAQ Services! Previous appliance company should have been able to do the repair also.

One of my ceiling fans had to be replaced. CW would only allow $70.00 on builder's grade fan. This would in no way replace the original. The contractor made an attempt to up the allowance but was refused. The first CW representative was very untruthful saying it was the contractor that was pricing the allowance and not CW. After speaking with another CW representative, she admitted CW made the allowance not the contractor.

Actually, my husband identified the problem - two fuses that needed to be replaced - and took care of it himself. I did appreciate the option to find our own repair person but we ended up not needed help from another person or using the CHOICE Home Warranty service.

I had an issue with a crossed circuit I just could not solve on my own. Scott was awesome and got right to problem-solving. Explained what he was doing and why as he went. He was in and out without any confusion. Super nice, too! I would happily call him again for more electrical work.

Air Gods LLC came out ASAP the following morning after the service call was made, due to extreme heat in home. Repairs were made quickly and efficiently, and the unit is running well. Appointment time was accurate, and they called to say the service tech is on his way.

Technician was great, professional, knew his job & explained everything he did to me (I am old). He called ahead and made the appointment efficiently. A pleasure to deal with this gentleman. He was quick and efficient. I would absolutely recommend this service, Feel free to call me if necessary.

The Technician, Michael **, was early, very professional, figured out what was wrong and fixed it, checked out the machine, explain everything in detail, with patience.. and said if I need further assistance to call him, thank you for sending Mr. **.

They were awesome and super nice!!! And they fixed my problem. Explained what they were doing as they went along. I could tell they were experienced and knew what they doing. I would definitely use them again. They even came earlier than scheduled when my problem got worse. They called to tell me when they were coming and were very prompt.

The service from the representative was extremely good. He was knowledgeable about the company and the services that would be provided with a purchase plan. The representative was able to complete the sign up procedure within minutes of the telephone call.

I have had heat and air problems. So the unit would go out again. This summer my AC unit went out so I have recently had to spend $4850.00 cash money for a new furnace and ac unit to be installed. Getting good contractors is a problem.

The plumbing technician that was sent to my house to fix a stoppage and plumbing back up was very professional, courteous and informative. He was thorough with diagnostics and was able to restore function and gave recommendations to Choice Home Warranty to approve further work to prevent more plumbing issues in the future. I'm still waiting to hear from Choice as to whether they have approved this work to improve function and hopefully prevent any further issues and claims for my plumbing system, but I'm hopeful that I'll hear soon that it was approved.

This company came out a day early and fixed my issue within 15 minutes. Very satisfied. The 2 men wore shoe protectors and were very polite the entire time they were here. I would recommend them to anyone or be happy to have them service my home again if needed.

My air conditioner was on the blitz. I called CHW and the technician they sent was immediately able to ascertain the issue. Since this has been one of the hottest summers on record. I was very concerned. CHW has made a decision to replace the faulty unit and I could not be more satisfied with the outcome.

The customer service center was very professional when scheduling the appointment for services. Also, the technician was always on time and the most qualified plumber technician. The overall customer service center response - time and service call time to analyze, overall Excellent repair and professional service company rating. Mr. Lloyd **.

Your review warning indicates that you are expecting a sugar-coated review. The automated claim(s) attendant could not recognize what I was saying as to what my claim subject was. I could not understand every word being spoken to me when a live person finally took the claim's call. If you use automation to take calls, make sure it is sophisticated enough to understand what the customer is saying. If a live, multi-lingual person is taking the call, the Choice representative should not have a heavy accent to the point that the customer cannot understand what the representative is saying. The above is exactly how my call went yesterday morning. I hope this will improve for future call.

Sooo happy to have met Steve and glad he chose to work take our work order and fix our air conditioning especially in the heat wave that we're in! We're super grateful Steve is professional and friendly and we will definitely be requesting him again in the future!

I needed someone to fix my toilet. You were unable to find anyone. I inquired about someone to come out and was told I could just call a plumber and pay them. Would be reimbursed. Disappointed in service, lack of communication and no human contact.

My refrigerator quit and the technician was later than the original estimated and then he had to order parts which he said would take a couple days but the earliest he could come back was in 15 days. So now here I am without a refrigerator for 15 days and Choice Home Warranty said that they could not do anything about it. So I am very disappointed to say the least.

Sometimes Choice would send a contractor that sucks. They sent a plumber who came, took the deductible, and kept promising to come back, but he never came back to fix my toilet. Then, his company called Choice and said they didn't want to come to my house because I was harassing them. But I was simply emailing or texting them, asking them when they were going to come since they had taken my money. In the end, Choice sent another contractor out who fixed the issue. Aside from that, I also filed a complaint against a contractor, asking Choice not to use them anymore. Other than that, most times, my experience with the techs Choice sent out has been pretty good. But I would like for their salespeople to be more interested in the customer. They were so eager to get the contract, yet the customer service was lacking when I’ve had to call back and get a copy of my contract.

I am very pleased with the service that I receive. He was very patient and knew what he was doing. Was on time and did a good job. I will tell other about his services. I was satisfied all he did and information.

The response time was incredible. I submitted an email Sunday night. Text for an appt on Monday. Company came out Tuesday. My leak was fixed! The company that was referred to us was knowledgeable and professional. I would recommend both your company and the plumber who came out.

Experience on Purchase of Home Warranty was good. After reading contract I noticed that freezers, a second refrigerator or sump pump are not covered. Wish I had been told this at the time of getting warranty. Also, I wish I could have spread the payment of the senior plan over a few months.