Choice Home Warranty Reviews

Choice Home Warranty has helped me so far with filing claims and I have had good experiences with the repair men. Thank you for everything that you do for a recently widowed lady who’s learning all the ins and outs of things.

Mark with Sears Home Service was awesome. He was on time and super helpful. Very knowledgeable about servicing my washer and dryer and gave me tips about different ways to maintain them without having to spend a lot on repairs. Thank you!

The technician was kind and helpful. I hope to hear from him today so that the air conditioner will be working again. :)He said the motor needs to be replaced so I look forward to having that taken care of.

Sears tech responded fast. Came to my home within a few days, found the problem, ordered the part which came to my house. They returned a week later and fixed it within 45 minutes. Choice covered the repair without anything done by me.

The person that I spoke to on the phone was extremely helpful in explaining all of the different service policy options that were available for seniors. All of my questions were adequately answered. So far, I am extremely happy with my contract.

Our air conditioning went out on a Monday night, and I filed a claim at 9:30 at night. Choice emailed me within 15 minutes with an appointment time. I just hope the company they contracted does a great job. We've always had good luck with the companies they choose. This includes fixing our dryer, AC, and refrigerator.

I received my keys for my new house on a Sunday. I now had multiple keys for several locks. I put in a request on Sunday and they have a technician now coming on Tuesday. That's fast and easy. I did not expect it that fast. I think this is great service.

The service has been excellent. Choice has been helpful. I have peace of mind knowing that my issue is taken care of. However, sometimes the system does not allow you to give enough information ‘cause then you have to explain the issue to the person that calls. For the claim I'm going to do today, it's a hot water heater, and I want to show pictures because it's not hurricane-related.

I have used CHW since 2017 and has been Satisfied with their response and care. I just renewed my warranty for another year. The technicians and experts on their roll are professionals and friendly. I recommend them to anyone looking for a great service.

Handled in a timely manner. Would highly Michelin Door company. Fast and friendly door service company. Choice Home Warrenty was also on top of the claim. The garage door was up and running in just a few short days. Great job all around. At this point I have no complaints.

Derrick, who help me with the customer service took good care of me and was very polite, effective, efficient and well knowledgeable in dealing with my issue. His emails were prompt and concise giving me the information that I needed.

Rocco Plumbing was very professional and friendly. They also called to follow up to make sure everything was working as it should. It did take them 2 days to fix the issue as they had the wrong part, however, I would still use their services in the future.

Recently our neighbors having problems with plumbing. My home is same age as theirs. We thought we should have warranty just in case we have a problem. We searched online and checked reviews. We feel that we made the right choice.

We just called to inquire about a home warranty as well as the add-on options - the rep was extremely courteous and helpful in explaining what was covered as well as service expectations. I hope to be able to give as glowing of a review at some point in the future should we need to call for a repair/replacement.

The technician was on time, but he isn't customer-oriented and doesn't communicate on questions asked. I felt as if he was doing me a favor, not pleasant or rude just someone I would not want to service anything again.

No heat coming from the furnace. Did not need to use it prior to yesterday. Nothing came on. Called to schedule a technician to come check the unit. Glad to get such a great customer service rep to help me.

Our washer's control panel went out. The technician who came out to diagnose was great. My issue is with CHW choosing not to replace the control panel. My contract says ALL parts and components are covered. Cost to replace control panel was $413. CHW instead to chose to pay for replacement of the washer, so we will now receive $343 in LOWE'S gift cards. Are you kidding me? For $70, CHW won't honor the contract? Cost to replace the washer (same brand and type) was $848. CHW screwed us here. Will not forget about this come renewal time.

It was fairly ease to get case numbers for these problems. Hopefully the rest will be as smooth. I look forward to hearing from those that they call to workout my problems. I look forward to working with Choice as they work with me in getting these things fixed to exert one’s satisfaction.

I was very happy with Joshue. I was referred to your company by a friend and she received a free month for the referral. I was very happy with the coverage as it was described to me, including the pool.

Wanting and needing a good home warranty for my home in Temple Hills Maryland and Town Center way in Upper Marbloro me and my family need someone that can be there are Johnny on the spot to repair the oven, heat, refrigerator.

No heat. Still waiting for furnace motor. Repair man excellent. Claim not completed. They will contact me when part is available. Choice makes appointments and doesn’t contact or coordinate with repair service. This is disappointing. Still waiting for completion of claim.

My experience has been good overall until recently. My last claim for my Samsung Icemaker was denied based on my having Samsung warranty coverage. That is in error, the refrigerator was there when I bought the house in 2016, The only warranty it had was with Choice. So I am waiting to see how you address my current claim against my home heating system which you repaired last year but has the same problem again this year.

James has come to our home two times within the last month with our two different air conditioner issues. James did a great job in taking care of the situations. He is knowledgeable and very professional. My husband and I are very impressed with him and his work. Thank you James for helping us! We really appreciate your excellent service!

My very first time using Choice Home Warranty was super easy. I made one call and the contractor was there within two days. I paid a small service fee and my plumbing issue was resolved. I LOVE the convenience of having the home warranty. GREAT decision.

The Tech called to let us know he was on his way to the house. Tech was professional & knowledgeable. Was on time and Diagnosed the problem and ordered the part. Will return to install once the part is delivered.

Went on web to file claim and it came up I had filed a claim in last 30 days and it was closed. I hadn’t file a claim that’s what I was doing. I would like a confirmation that this is being looked at and a call that someone is coming out to my home. In order to keep my other units going I had to unhook power.

I received a email informing me that I would receive approximately $450.00 for the replacement of my washer. I was also informed that the funds would be a gift card for Lowes to replace my washer at Lowes. It would cost $1,148.94 for Model#WFW6605MC. I could get the same washer from Whirlpool Model#WFW6605MC on sale for $892.00. At this time I don't feel I am getting a fair price for replacement, and I will have to spend approximately $300.00 more to replace my washer. I think this is very unfair. I think if Choice would increase the amount I am awarded, and send me a check for the amount I will be getting I will be able to purchase the washer from Whirlpool, and I will not have to spend as much to replace my washer.

Lost A/C on the last hot day. Noticed that the fan on the condensing unit outside was not working. Turned off the unit and filed a claim with y'all. Dave from Jacob HVAC was awesome. Showed up earlier than expected. Was professional. Diagnosed the issue, and completed the repair. Dave was very helpful.

I have had 3 technicians “look” at my machine and they all said it was fine. The last technician finally found what the problem was after telling him the situation (as stated to the other technicians). The, hopefully final, technician ordered parts and he will be back to FIX it on the 19 October.

Awaiting repairs, I haven’t been contacted yet; but probably will be contacted by tomorrow Monday. The response from Choice Home Warranty has been great so far. I will call if I don’t hear from someone tomorrow. It should not be too troublesome and I’m aware I have to pay the $85 to the repair person or persons that repairs the garage door.

I Kimberly ** put in a request claim from (CHW) Choice Home Warranty yesterday morning on a problem that I had with the HVAC unit in the attic. The technicians called and informed me that they were headed my way and was it a good time for me. And my response was yes it was. The technicians came and inspect the problem. Explain to me what the problem was. And leave to get the part need. Came back and repaired and fixed the problem with the loud noise in the attic that was coming from the HVAC. They were friendly and fun to talk to. It them five minutes for work. To the technicians yesterday thank you. Yes, I would recommend your services needed.

We called in an issue on our air handler. We have never used our warrantee before so weren't sure what to expect. The technician came as promised and knew exactly what was wrong. He fixed it in no time and did a great job. We are very pleased with Choice Warranty and would recommend you to anyone that asks.

It has been a hassle-free experience from the very beginning of dealing with Choice Warranty for fixing a problem at our house. The repair guy was very friendly and courteous and was on scheduled time. It is pleasure to recommend them for home service warranty company.

Reported water heater out on Wednesday and here I am on Sunday and no water heater. No excuse. Then they say I have to pay $300 because it is not a standard installation. Not true. I have enough knowledge to know that there is nothing different. Stranded install. I need it done. 12am Sunday not done!!!!

Our experience has been very good with Choice. The techs have been very professional and informative in their explanation of the repair needed. So given that, I have no problems suggesting the need for a home warranty and Choice Warranty as the choice you should make.

After using AHS in the realty business, it was only natural for me to get it for our home we purchased 2yrs ago. I also recommended it to my daughter in law with the purchase of their new home. After personally experiencing the Worst care from AHS, as well as my daughter in law, with blatant lies with AHS, I knew we HAD to make a change! Choice was the #1 recommended and I called and Gus got me set up on a great plan for Seniors and it was a done deal. I’m so happy I switched. When I called AHS to cancel, they offered me $100.00 if I would stay. I told them after my experience there was NO amount of money to get me to stay, and that I had already switched to Choice! I wouldn’t own a home without a good home warranty policy…I’m glad I have Choice!

It is SO EASY to schedule with Choice Home and so nice to have a professional work out my problems in a timely manner. The rep went straight to the problem and fixed it immediately. Efficient. Thank you, thank you so much.

I was amazed at the quick response and the great company and service person recommended that fixed my problem immediately!! Thank you. The person sent was efficient and on time and communicated well. Would recommend this warranty company to all my friends.

Gentlemen came out, checked unit. Came back to do a leak test. He sent in good pictures of issue and you made him come back and do it again. No clue why. He sent in new pictures. Hope that is sufficient. Thank you.

This particular claim was handled professionally from start to finish. This was for a garage door repair job. Choice found a tech quickly. Appointment was set 1 week out. This duration was the only problem but once the tech arrived, he identified the problem and fixed it quickly. The door is now fine.

It took more than a week of me carrying clothes to laundromat before I was instructed to find my own repair man. Then they could not find his recommendations. The next day I received an Email that I would receive a gift card from Lowe's within the next 30 days for a new washing machine. This is unexceptionable plus the fact that the gift card offered is 300$ less than replacements that I reviewed on online! Call me.

My washing machine was supposed to be repaired, however, it worked for a couple of days and I had to request service again on the same item. The tech was very nice & did try to fix what seemed to be the problem, but it started back doing the same thing.

I wasn’t here but my wife was and she told me what the technician told her. From what she told me, it was a wonderful job the technician performed. I was very satisfied with the work that was done. I will keep GSM on my speed dial.

The technician was courtesy and polite. He explained what the problem was. He will let Choice Warranty know the findings and they will get back with me. I will recommend Choice warranty to all my friends and family point blank.

I was a previous customer of First American Home Warranty for the past four consecutive years. They have become so terrible with handling customer claims, they left me no choice but to cancel with them and switch to CHOICE. I’m glad I did!!! My very first experience filing a claim with them was nothing but excellent. From the opening of the claims, I had two. Until completion of the claims everything, and It means everything, from opening, communication, efficiency, quick response, to the professionalism of their contracted technicians, Excellent!!!! I hope this never lacks and will continue to wow me, the customer. Thank you again, so very much.

Splash Pool Service was fantastic to work with. They were timely and the quality of work was great. The technician was helpful and very nice. I would highly recommend this company to anyone needing any pool repair. Thank you for the great service.

The technician from 4 Seasons HVAC company referred by Choice Warranty Company came in 2 days after filing a claim to repair my furnace. The technician was very nice and professional. He quickly identified and resolve the problem.

The gentleman that came to my house were amazing, quick and friendly. They replaced my water heater. I don’t have a typical garage due to the fact it has been converted to a childcare facility. So they had some challenges not having the big garage door to go through. They never once acted irritated, or put out! I highly recommend Smith Rock Plumbing to anyone needed plumbing work done.

My claim was addressed very quickly within 24 hours and the repair was done professional by a professional person who knew what needed to be done to fix the problem that I was having at the time. I was very happy with the results and am happy that I have a home warranty when situations like this arise.

Been with Choice Warranty for about 5 years now. Most recent my AC went out in Arizona during triple digit temperatures and within 2 days from start of a claim my AC is back up and running. All is cool again! Over the years I have had several claims and Choice Warranty is always FAST and EFFICIENT in getting these claims completed. I start the claims online and within an hour a Technician is scheduled to come out, usually the next day.

He was amazing. Had a great spirit. I would ask for him and his company again company. The lady who called me was sweet and very professional. He came in, did what he had to do, explained everything I f why the toilet was doing what it was doing and explained what he needed to do to fix the problem.

My thermostat wasn't working. I called in a claim on September 29 in the afternoon. I got an immediate response from Choice Home Warranty and a technician was at my house the very next day and fixed the problem. I was very please with the service.

So far so good! I called and got someone whose primary language is English. This is important to me. I was with First American and every time I called got someone with broken English. This created barriers. We can’t understand one another and I’m getting more frustrated. Choice is a great relief for me

My experience with CHW has been near perfect. My appliance was evaluated within 24 hours of my call. My egift card was approved within another 24 hours due to the required part no longer being available. Unfortunately now I have to wait up to 30 days to get my egift card. Obviously that is meant to help replace the broken appliance. So why 30 days to get an egift card. Seems like that should be available for use within another 24 hours. Had that happened this would have been a 5 star experience.

Choice Home Warranty offers valuable service. Even though this time around the process was slowed due to a few Technicians not fulfilling requirements, CHW took the time to resolve the issue by reassigning a responsive Technician, who communicated the nature of the problem, as well as recommended a resolution. Additionally, the Claims Specialists conducted themselves in a professional manner.

I have now spoken with Roldy ** several times and he has been assertive in his dialogue but patient as I had to do my own due diligence to see if what I was purchasing was what he said it was. Although I have not seen the service side of Choice Home Warranty so far the product seems competitively priced especially if you purchase long term.

UPDATED 10/02/2022: I’m impressed of the 24 Hr Turnaround (Sat. Oct 1st) request for service on my Garage Door from Topline Doors. The Technician repaired the broken Spring however, I had to call them back to fix/replace the Garage Door Motor which had stopped operating as well. I tried calling Choice Home Warranty but the Claim office was closed. The Technician said he would return (Mon. Oct 3rd).

When I picked this home warranty I read the policies fully and I never saw a "limit" to how much they would actually cover if an appliance died. Ok so our $270 microwave died and we only got told we would get a $191 gift card to cover it ONLY to Lowe's. Great whatever we needed a microwave. I accepted the offer and it has been a week, no microwave, no gift card... Usually, when an appliance dies it is one that you would want replaced quickly... not 30 days later. Highly debating renewing this warranty as it seems to not really be worth it.

Filed a claim for dishwasher not draining. Warranty company contacted us with a repairman. Set up appt, repairman came at scheduled time, repaired the dishwasher, but had a personal issue to tend to before he could completely get the job done. Came back later to work finished and we are happy. Thank you.

I have been with Choice for couple of years and whenever I log in a claim they usually send the technician to assess the complaint in a day's time and they immediately act as soon as the assessment is sent to them by the technician. Usually whole issue is resolved in 2-3 days which is excellent compared to other warranty services. Great job Choice...Keep it up!!!

My representative Mr. John Carlos ** was excellent. Very patient and answered all my questions. I asked him to give me a couple of days to think about this. He followed up with a very nice email that went over everything we discussed. He also gave me his call back number which nowadays is unusual. Although he didn’t answer right off, (I’m sure he was on another call), he called me back in 20 minutes. We made the deal and we were done. I’m going to keep his number and highly recommend him with some prospects. Wonderful experience!!

Cynthia ** was pleasant and very professional. She fully explained everything about the program to my husband and I. She made the process very easy for us to want to join this company. Looking forward to referring others to her. Thank you Cynthia.

This was the most frustrating claim I have ever had with a home warranty. Choice gives you the run around and try to delay this process by sending multiple technicians who does not respond or fills out the report. Choice sent 4 different technicians for my problem, and this was reported on 9/12/22 and as of 9/29/22 my air conditioning is still broken. Unacceptable!!!

The technicians that Choice has sent out are very nice and I've never had a problem with any of them so far. I have an existing claim and I'm just waiting for Choice to find somebody. The claims process is fine but sometimes they can't find somebody to work with them. They offer reimbursement if I can find somebody on my own. Earlier this year, I couldn't find somebody that would work with Choice. If I find somebody on my own, they have to call Choice and let them know or email them what the situation is and what the cost is going to be. Then, Choice has to let them know to go ahead or not.

Great salesperson. I just signed up for the total plan with Derrick, He was great. He explained all the options and was very easy to work with. If the plan is as good as Derrick was on the phone this will be a great plan. I will be happy to refer to friends and family. Thank You.

Claim was handled quickly and professionally. The only problem was with the technicians. Received the part. It was the motor. Technician showed up, not the motor but the board. Now have to wait again for the part to arrive. Choice approved the cost for the board, no problem. Great service!

I am not very happy about how I was treated in getting a claim scheduled for my home. I called several times, and each time was an issue. I called one day and was hung up on by a worker. I called the next time and the person never scheduled or did a follow-up for my claim. I had to call again, and it was escalated by the worker finally. I am not happy with the services I have been treated for with Choice. I am not sure I am continuing with Choice.

I would recommend CHW to anyone. They have always provided fast service. Their technicians have been knowledgeable and professional. I have used them for several different appliances in my home and have always been pleased with the work. And I love the savings.

We were very upset about not having any of this covered. Since the bill to replace was over $500, we opted to purchase a new stove. We felt that at least partially the warranty should have paid for something. We DID NOTHING to have it break and I told many people who never heard of that happening. So what can or will you do for us. Lorraine & Jerry **

The person that help set up my account was helpful and knowledgeable about everything I asked about and helpful about pricing. With me being on a fixed income it was something I could afford. The person I was switched over to was so polite and helpful.

The technician was courteous and pleasant. He could not repair the freezer on the initial visit. He needed to order a part. He came back 3-days later after receiving the part. The freezer appears to be working fine now, a week after the repairs were completed.

My water heater was making a loud knocking noise when it was heating water. Call up choice Home # Warranty and quick easy very professional kind on the phone. The plumbing contractor called that night And came out 815 next morning and determined my water tank was defective and would be swapped out. My house is 3 years old and so are all my appliances. My cousin told me about Choice Home and highly recommend the company because he has them and they fixed a few things for Him. Prompt, professional service and so I decided to do it not thinking I would need them for a long time. But to have peace of mind especially as a senior citizen on a fixed income that’s very important to me.

Within a few days of calling we had our new garbage disposal replaced. The process was easy, quick, and we couldn’t be happier. The filing has of the claim online was convenient and easy and they had a plumber to look at it out the next day. Work was completed a couple of days after approval.

Travis came over at 8:10 pm, he had kept me updated of his ETA, got right to diagnosing problem & had the part on his truck, he fixed the drip and was gone by 8:45. Totally impressed by his knowledge, ability & his professionalism, and his speed. I will always request Blue Mountain Plumbing, you will not be disappointed!!! CHW be sure to keep this company as one of your vendors

Had to wait a week to get the equipment to the technician but they put it in the day after they received the equipment. Good experience. AC works great. Mr. ** and his working partner were very pleasant and informative.

I put in the request for a repair for our Samsung Dryer. Not only did I end up with an appointment for the same day but the repairman had the part on his truck so our dryer was restored on the same day. I would definitely recommend Choice Home Warranty to anyone trying to protect against costly appliance repairs.

My first claim with this company and I have been waiting 3 days to get a contractor assigned to repair my bathtub leak. The only responses I get are “You may hire your own contractor and we’ll reimburse you in 30 days” which is an unacceptable response and e-mails asking for a review after each status request call I make. I’ve ignored the other review requests but since they are so persistent in asking me to review here it is.

I signed up on Sept 17th and was told I would receive the contract in 3 to 5 days, nothing has shown up to date, getting a little upset, thinking I might have chosen the wrong company. Please look into this matter.

We currently have 6 different plans on 6 properties. We have been trying your services. On two different occasions your technicians never showed. On one had to wait another week and now on a a simple repair (microwave) you are spending more on parts then replacing the microwave (your cost maybe $200). Technician says he has no control. On a different property 2 calls to determine that a Air conditioner needed replacement. $65 each call plus paying extra parts. Please don’t advertise that it converts it all. It appears to us that you look for every opportunity to charge the consumer. Not sure how happy we are with this insurance product as yes it is saving some money but please tell your sales people to report the truth. Your sales peoples need more training on selling your product. We bought the top of the plans (platinum) but still have expenses on top of the $65 or in one case $130. Think I might try American Home Shield. Maybe their plan works better.

Received appointment emails that weren't actually set up. Called company about the appointment, said they had to set date and time, not Choice. The company worked with me and got someone out. Better communication is needed between Choice and the company they choose to use. It seemed as if emails were just being sent out without checking with the company, which I had to call to verify because the schedules didn't match.

The technicians that performed the repair were excellent. The problem was Choice. I had to make multiple calls and force you to find a company to make the repair in a quicker time, You were ok to make me wait a month to get my repair, I had to force you to do your job. Every repair I have is a fight with you.

AC stopped cooking. The appointment was next day, took crew an hour and we were back up and running. They were courteous and very professional. Offered extra services for later that really improved the performance of both units. Will continue to share knowledge of Choice warranty with family and friends.

I am very satisfied with the service from CHW. Very professional and exceptional service. The service advisor was very knowledgeable and helped me with my situation. I have been and will recommend CHW to my friends and network. Thanks so much.

Our technician, Calvin **, is a very prompt, friendly individual. He assessed our problem quickly and thoroughly. He told me what the “fix” is. What remains to be seen is how Choice deals with it, but that has nothing to do with the fact that Mr. ** was very helpful and competent.

It took about 8 weeks to repair my A/C when all it needed was a capacitor replaced. As for my Boiler the clock is still running. It's been about 6 months and nothing has happened yet other than at least 2 broken appointments and 2 technicians saying it needs replacing and a 3rd giving a replacement cost. No heat or hot water for 6 months is not acceptable but I am at their mercy. What can I do?

Choice warranty is only here to take your money. They expect you to be an expert on how to fix your appliances, but if we were all experts then we wouldn’t need a warranty we would just fix it ourselves. Lord forbid the homeowner, who’s not an expert, gets the diagnosis wrong…you’ll be paying that tech fee over and over again because I mean you (the homeowner) should’ve known that the burning smell permeating throughout your home is the blower motor going out. I wouldn’t recommend that ANYONE uses choice warranty. Customer service doesn’t listen to you so you’re out of luck there. You just have to ride their wave and be happy with whatever service you got. I bought a 3 year policy with them, but I am actively looking for another warranty company ASAP! Choice does not make me feel comfortable as a customer

Repairman was wonderful! He repaired the dryer, was quick and efficient! He was one of the nicest repairmen I have ever experienced. Very pleased! I am not thrilled about the price increase in the service call. Choice Home Warranty has also increased my monthly rate. I’m going to be shopping around.

Bill was very attentive, communicated well. I even missed my appointment and he came back in evening when I was home. When he arrived he figured out issue very fast and explained how to prevent this for the next time.

I had water leakage near my water heater and under my kitchen sink. Choice Home Warranty wouldn't cover the repair of leaking connections and I had to pay out $480 to the repair service assigned to me. ???? ---- Not happy

Our LG stove suddenly broke down and wouldn't start. Thanks to the Choice Warranty, we got it repaired within a short time and we only paid 60 dollar deductible instead of 500 if we don't have the insurance. I am very thankful for having Choice Warranty and would highly recommend it to anyone!

I contacted Choice Home Warranty Sept 24 to notify them my home air conditioner wasn’t cooling. Three days later Moral Compass Heating and Air conditioning arrived. They were professional and extremely knowledgeable. They were able to repair my unit the same day. Choice Home Warranty and Moral Air Conditioning provided excellent service. I highly recommend their services.

I've only had to use Choice once when my air conditioner wasn't cooling. The tech showed up at the door and told me who he was. He went straight out and I hardly saw him again until he finished because the work was done outside. It was all done in about 20 minutes. I was satisfied with it.

I would advise everyone to run from you. You change stories and refuse to show contact wording to back up your positions. Not customer friendly. You refuse cover based not on information from your contractors or homeowner maintenance company but on assumptions not backed by the data,, information provided, refuse to show where in the contract is language to back up your refusal.

Extremely happy with the time response, service, and how easy it was to submit a claim. Got my AC back working in less than 24 hours, I submitted the claim at 6pm and I received a notification in less than 30 minutes, stating that my appointment service was set for the next day before at 1pm.

Lots of help even convinced me to leave AHS. So I'm giving y'all a shot. Hopefully y'all are as good as your reviews say. So far experience has been good overall. Hope y'all are easy to work with. Being in the country it's hard to find good service.

I had the privilege to speak with Case Manager Ronisha ** who was very polite and pleasing compared to my old experience. I have been Choice customer for many years but Ronisha was different. Very promptly called at the preset time.

Chelsea in Memphis helped me with my claim process. She truly epitomizes what customer service should be. It's very rare for me to give a review. Choice needs to recognize this gem. The need for my warranty has been very limited, this assures my renewal. Respectfully Very Satisfied

Stay away from this company. They are only good at denying your claim. They find a way and excuse to deny your claim. I have given them 5 accounts and when they denied one claim I decided to cancel all my 5 accounts. Not real customer oriented and interested in keeping customers satisfied.

Based on information provided to Tech he arrived on site, verified the issue. And because he had brought parts with him for the repair he was able to replaced the part with no issues. The service went very well. I will recommend Choice Home Warranty to my friends.

Service tech was very thorough and knowledgeable. He was a pleasure to work with. He arrived at the beginning of his time slot and returned early with the necessary replacement part. He went above and beyond in terms of cleaning the units mechanicals after replacing the failed part so that hopefully future incidents will not occur. I would highly recommend him.

I just have to say that the Electrician who came to my house this time was magnificent (Glinn from PC electrical services). He corrected everything that the other electrician had screwed up. Very personable and very professional I would highly recommend them. The first electricians that were sent to my house (Ace 10) I will never hire again.

The Service technician didn’t test my air conditioner. They just took pictures and proceeded to give me a sales pitch. They stated Choice Warranty would not replace my AC and I should purchase theirs. As promised Choice Home Warranty denied my claim. My AC is 22 years old and they are claiming lack of maintenance. Don’t use this company.

The technician arrived 2 days earlier because he was in the area. He was not able to repair the fixture, so he ran to Home Depot and got a new fixture and got it installed. Problem solved and everything back to normal within a couple of hours of him initially coming into the home.

After speaking with the technician, he did and acted as he said he would. He called ahead. He was on time. He figured out what the problem was, communicated the issue and fixed the problem all within a brief time frame. It has not returned as of yet.

Prompt professional and came the day after the call. Seemed to know exactly what the problem as soon as I explained the issues. He said he'd call me when he was on the way and he did that. He and his helper were both very polite neat and repaired my problem very quickly.

He did a great job. He Had the part and got it fixed right away. It was fast and he was polite and willing to wear a mask and everything. Once he installed the new part he gave some use advice and we were able to cook dinner that night. Very happy with our experience this time as previous claims took weeks or months to complete

I am pleased with the pace your guys' timely speed with my issue. My issue was not resolved due to product warranty, so the technician that was sent out was very friendly and educated us on what to do and what was needed, also how to replace the part if it was not covered by warranty. I had someone recommended CHW to me. Just found out that family members also have your services. Knowing that I give CHW a double thumbs up. Thank you

Choice Home Warranty has come through for us again. Nice peace of mind that Choice Home Warranty has got us covered in time of need. The pool service company (WaterTex Pools) that Choice sent out has been great! On-time with on-the-spot communication.

I've had Choice for several years and never had to use it. Last week my ice maker broke so I called Choice. The repairman came in two days with the ice maker. He was very knowledgeable and personable. I was extremely impressed that he came so fast and had one with him to fix the problem. I would highly recommend Choice. The service is exceptional. I have since told my daughter, son and friends of my experience and they are getting Choice now.

I bought the Choice Home Warranty plan being told that I would find this warranty better than any other because when something breaks that CHW will either fix it and if it can’t be fixed, CHW would replace it. I come to find out that … just like the other home warranty plans, CHW is no different. CHW's idea of “replacing” a broken component is by saying that I can pay for the part and labor. Which in my case will amount to nearly $3,000 dollars. I feel lied to and manipulated.

AC broke during 1st wk of Aug, took 21 days before being approved a second time. Customer service does nothing but give misleading information. No supervisor available to make a complaint about approval process. After 40 days no AC would only be fixed if $2300 payment is made without invoice of what it's for. The whole experience was one sweaty headache after another for 45 days.

Punctual. Polite. Very professional. Knowledgeable. Easy to talk to. Called me a day early to confirm the appointment and told me what time he will call me. I know he has hours window but he told me exact time. And he showed up on time. It showed me he valued my time.

Technician explained the issue and replaced the part. Technician was knowledgeable and professional. Would give kudos to James for fixing the issue. It would be nice if we have the appointments scheduled in a short time when the problem reported.

The home warranty company sent a plumber out quickly to check on my hot water heater. The plumber was fantastic. Warranty company is difficult to work with. It’s been over a week and I still have a hot water heater. Everything is automated in their system. There’s no way to talk to anybody who knows what they’re doing unless you call the person who sold you the warranty. If you try and call service they have information that’s bad and tell you the wrong thing. If you get assigned a case manager they may not follow up with you.

Excellent service by the technician. Well prepared to complete the necessary repairs. Explained why the line broke and moved it to make sure it wont happen again. I appreciate that. Hope I always get him for any appliance repairs. Thanks.

I was very happy with the technician who repaired my garage door. I would give him 5-stars, but my score is lower only because Choice Home Warranty spent at least an hour of his time once he arrived at my house. I am very aware of how warranty companies, much like insurance companies, spend more time and effort denying or minimizing coverage to the detriment of their customers. My dissatisfaction is due to the fact that Choice Home Warranty did not cover the full cost of the repair on the automatic door opening system. I was left paying the largest portion of the repair cost because even my platinum level warranty contains language that exempts Choice Home Warrants from paying for the wheels needed to lessen the tension that strained the gears in the motor. I plan to appeal Choice Home Warranty’s denial. I just bought this house with a certified inspector signing off on all of the mechanical systems in the house.

I've been very pleased with Choice though I’ve had a couple of hurdles that I’ve been disappointed with. But all in all, compared to what other experiences friends have had with other home warranties, I'm very satisfied. I like that they have a quick response. I have two issues I've had repetitively. My washer was still having the same problem and I I didn't know that I had to call within the 30 days so I wouldn't have to pay again. When I did three claims, I had to pay again and the same gentleman came. He said it was the same problem. I paid the service call and after that, Choice offered to pay me the washer but I didn't because my washer cost twice as much as what they were offering me. When I called back, my offer already expired. I disputed it and nothing ever came of that. I never got a response or my money, and I'm still without a washer.

This is the first time that I would rate my experience with a service technician from Choice as first class. I've been with Choice for 5 years. I've had other service calls in which I was not totally satisfied. I won't go into details. Tier 1 handled this service call. Totally professional, thorough and took the time to explain details of the problem. Choice, I may consider renewing with you because of this last experience.

Trusted Air was excellent. Very professional and made sure the work was done right. I would recommend them to anyone who needs repair to their system. They also called the next day to make sure my air conditioning was working properly.

Young man I spoke to was very helpful. My son has your company for his HOW and recommended you to me as I was not really happy with the coverage I had. They sent repair people from Vegas rather than using people from Pahrump where we live. David has used your services and has been very satisfied so I decided to go with you as well.

Have been an Insured of CHW for several years. Covered causes of losses are handled quick and smoothly. Contractors are dispatched quickly and repairs completed generally within the same day. Overall great coverage...From minor repair jobs such as garbage disposals to major as in my most recent plumbing claim of a bad water pressure gauge.

Fast communication and service. Tech showed up next day after submitting the claim. When tech was checking the unit, Choice rep. was fast in response to questions we had and got it resolved. Now is waiting for tech to order parts and come back to repair.

My other warranty company raise my bill and you guys gave me a deal and then even went further and gave me an option for senior citizen which I truly appreciated, I signed up for 3 1/2 years. I truly appreciate the extra time the gentleman went over everything with me and then I decided to even have a warranty on my rental property.

When it really matters you don’t cover! The HVAC tech was unprofessional and have wrong diagnosis. The coil was hardly dirty! Because of the wrong diagnosis you declined our claim and I’ve stayed with broken AC in the middle of the summer in Florida. I just renewed but definitely won’t next year, very disappointing.

Joe from Choice Home Warranty was very helpful. He helped me select a plan and offered some discounts. These days every penny helps. I Am grateful for their help. I hope I do not need their services but if and when I do I will be happy I chose Choice Home Warranty.

Updated on 08/19/2023: James ** from Choice Warranty came yesterday, August 18th and checked the outside unit, inside unit, checked all vents to see how they performing. He determined that my unit need some refrigerant. He added the refrigerant and checked to see if that was the problem. Apparently it was because it is cooling so much better.

Good afternoon, I am writing to let you know that Dan did an excellent job in checking out the issue and showing me what steps that I should take in order to fix that issue. He did not try to overcharge and he did a very prompt and good job in fixing my leakage issue. Hooray to Dan!!! Job well done!

I was searching online for a new home warranty plan to replace the one we currently have, and the representative called to tell us about Choice. He was very thorough and answered all our questions. We made the decision that this was a very good option for us.

Spoke with Charles the sale rep for Choice Home Warranty he explained everything in detail on what's covered and what's not covered. He also explained how Choice differs from other warranty companies which made my transition to Choice as smooth as possible. Thanks Charles for all your help.

They can't find any people to work on my furnace or my refrigerator been waiting for 5 days. Even when I try to do my work myself on the refrigerator I clicked the link and they still refused to pay me. Even when I try to do my work myself on the refrigerator I clicked the link and they still refused to pay me.

The technician was on time, friendly, wore a mask and walked me through what was going on with the fridge. I give this company an A+ from first call to completion. Thanks Home Warranty for efficient customer service and sending an A+ Technician.

I put in a claim for my garage door opener. That afternoon I received an email with the time and date of the company coming. There were here in 2 days and were awesome! The technicians they sent out were very polite and knowledgable and friendly. They found what was wrong and started the process to repair it. It was approved and now my garage door is working great.

It hasn't been easy getting familiar with how CHW does business, but the last few requests for service on my systems went much better. Regardless of how difficult the process has been, customer service representatives are always very good! Thank you! - Lori

Randy was very knowledgeable and fix my air conditioner with ease and speed, I was very worried about it being too hot, however Randy fixed it right away. I would recommend him for all of your heating and cooling needs.

We just bought a house and chose Choice after doing internet research. The AC stopped one day so I called Choice. My call was answered quickly and my claim was processed right over the phone and an appt was scheduled with a repair company for the next morning. The repair person actually called me and was able to stop by the evening before the scheduled appt and took care of the issue within minutes. My first experience with Choice Home Warranty was very positive. Thank you.

If you want something repaired or replaced in a timely manner, DO NOT choose Choice. It took forever to get someone out to check my fridge and it could not be repaired. The amount they gave me to "replace" it was not enough to get one close to what I had.

2 out of 3 items were fixed immediately. The shower/tub faucet took 3 visits to fix, The third plumber was able to solve the problem. Customer service over the phone was good. Their response time for each visit was good.

Immediately a call was made to file a claim, a specialist was sent out to address the issue right away. The garage door specialist was very professional and knew what he was doing during his visit, was on time and kept me in the loop regarding my issue.

Plumber was Prompt, Knowledgeable and Work done professionally. Completed all items on the list without any problems at all. Would highly recommend service experience and timeframe in getting the work scheduled and done. Work completed timely and courteously.

I have six policies with Choice and my experience has not been too great. Don't expect to be covered every time. A lot of times, they deny claims. You can do a claim online or call it in. A technician comes out and decides if they want to cover the claim or not. There were a couple of times that they tried to not cover a claim. I'm a good customer with them so sometimes they take care of me a little extra. That aside, the technicians I've had were very good.

We had electrical outlet problem, as soon as I placed the claim, technician was assigned and he came within a week. Everything was fixed very quickly. Technician was very knowledgeable and able to solve the problems. I would recommend Choice Home Warranty, having this is just peace of mind.

Need the dishwasher looked at since it's not washing the dishes. It doesn't seem to be getting water in the washer, I clean it once a month. I called Choice because they have fast service and the contractor they send are very friendly and knowledgeable.

Andy from Blue Diamond Plumbing was quick and professional. He described the problem—pilot light—and said it could go out again. Would definitely call him again. Dealing with Choice was easy. I really have nothing else to say. Thank you. Mary

The agent was easy to work with, clear and answered every question. I felt 100% confident giving them my business. The coverage offered was greater than their competitors for the same price and even a little less than I am paying now for more coverage.

The technician that came to service my HVAC system was extremely courteous, knowledgeable and friendly. I was extremely pleased that he was considerate of coming at a time that was more convenient for me and for that I am truly impressed.

Every time I have called for service they send someone either the next day or within a few days. My experience has been wonderful with the workers. Have got great service from Choice home warranty. I have a upcoming Ac repair that I’m sure will be another great experience. Thank you for being there.

Phill was very helpful! Overall experience with him was great! He was able to offer us a senior discount and labor day special pricing! It helped us make the decision to go with Choice Home Warranty. He did a great job finding us the possible pricing! Thanks Phil **!

The technician was great, figured out the problem once our appointment finally arrived. But it’s a huge inconvenience when a repair appointment for a freezer/refrigerator is made 2 weeks out. A family cannot live without a refrigerator for that long. And when I called to try and move it up or I was gonna have to go buy a new appliance, I was told to please wait and give Choice a chance to work something out. Give Choice 24 hours and they’d get back to me, I was told. I never heard back and did have to go buy a new appliance. Very frustrating.

I have referred this service to all my friends and family because each time I have used it we always receive fast, friendly and professional service. I would say that the only thing missing is an App which would make communicating and filling claims easier and faster.

I was very happy with the technician that was sent to my house but very unhappy with Choice declining payment for my issue. I would not buy any more warranty from Choice. I'm very active on social media and will make sure to get the word out that it is a rip-off.

So far so good service experience. I will recommend to many homeowners that they should prefer getting Choice Warranty. In fact, I have lined up few. Technicians have good know-how and much experienced. I rate Choice AAA. Customer support and service is good.

He was prompt, but couldn't call ahead since YOU provided an incorrect phone number. Was neatly dressed, very polite, and efficient. Took an extremely short time for him to effect repairs. Very professional.

When I noticed (this morning) my water heater was not producing hot water, I call Choice Warr. I was very pleased how easily it was to file a claim. Having Choice Warr., is great to have! I plan on telling my friends about your service.

I saw this company's ad on TV. I called to get my free quote. Daniel answered the phone in a very professional way. He gave me all the details and answered my questions. I feel very good about signing up with this company.

It was fine. The repairman, looked at the water heater, investigated all the possibilities, inside and out of the unit and showed me where to look for the reset button and check for the backup button, hold thirty seconds and check for the white light to come back on.

It's very difficult filing a claim with Choice Home Warranty. Originally, they denied the last claim, but after I appealed it, they approved it. But a couple others, they denied me. They said the appliance was old. On the other claim, they said it was shrubberies around the AC unit. The shrubberies were short. They always come up with an excuse not to do stuff, but they want their money.

Most recently, the tech figured out the problem with our freezer icemaker and was able to repair it quickly. It works great now. When our dishwasher went out, we had to have it replaced. The reimbursement money didn't cover the full cost of a new dishwasher, but at least it was something. The overall value for the service we have received thus far has been awesome. I am still pleased I went with Choice Home Warranty. Buying a 5-year plan helped us save a ton of money!

OMG, my problem was solved. He did some excellent work. My problem was fixed. I had mold or something black in the coils in my a/c unit. He cleaned my coils and my house no longer smells. Now I feel safe and I also can enjoy the cool air without the smell.

We are very happy with the repairman who was sent out. He is knowledgeable, friendly and helpful. This is his 2nd visit to our home for repairs and each time has discovered quickly the problem and has the solution as well.

I spoke to one gentleman but I don't remeber him giving me his name but was not very happy with his service, then I spoke to James and he was very helpful. I landed up getting the service which makes me feel better since unexpected things happen all the time. But there is one thing that I feel should be different. Me & my husband are both seniors although I am actually disabled. I think the yearly fee and monthly charge should be less for people who are actually on a fixed income & retired. People think that $41.00 a month is not a lot but it can be when on a fixed income.

I am very pleased with the manner in which I was able to obtain a Home Warranty Policy with Choice. I received excellent response to all of my concerns and questions about the policy. Further, I received an immediate email with all the information I required about the policy.

I was disappointed because it took approximately 29 days for a technician to come. Due to lack of technicians available. I was very pleased at how quickly Choice approved repairs, which was 2 different problems wrong with my air conditioner. I only had to pay one service fee. I will be renewing my contract in the future.

Choice Warranty offered me free roofing and an extra 6 months, if I rejoin their company. I spoke with Greg **, he stated for me not to worry, that once I get my policy everything would be on there on the contract. I think he thought that I would not read the policy because it so much to read. I asked him to make sure my daughter and I were in the policy because we both travel and one is always at home. Once I read it it did not have my daughter's name and the roofing was not put on the contract.

Matt from Plumbing Rehab responded on time, diagnosed the issue and fixed with a new gasket within 5 minutes! Matt clearly and concisely explained the problem. I will highly recommend Rehab Plumbing and Matt to all my friends and family!

We were extremely pleased with our technician. This man literally bent over backwards on service calls to get the info you requested. On the other hand we were extremely disappointed in Choice Home Warranty. We started this claim on June 13, and finally was resolved in mid September. No air conditioning in a particularly hot summer. CHW requested pictures of VIN plates- we submitted them, then pictures of compressor- we submitted them, it was one thing after another. Every time I called CHW, I talked with someone in India. I requested someone in management to no avail. We just kept jumping through your hoops, and finally got a resolution.

I had a AC problem. Choice got me scheduled with a great service provider in my area. The problem was fixed quickly. I would recommend Choice Home Warranty to anyone who owns a home. Thank you for the fast and friendly service.

I did not need repair company to come. We were able to unclog. So no service was necessary. I was very happy with the assistance Choice home warranty gave me in setting up the appointment. I was going to have a company assist us within a 24 hour period.

You were very friendly and courteous about my situation. I thank you for getting ahold of me the next day.. I would recommend them to anyone who ask about you. I will be happy to have them come to my house for anything that might need fixing.

Cool Tech Mechanical Air Conditioning was fabulous. They were punctual, knowledgeable, and professional. I am very happy with the level of service received. As for Choice, my claim was responded to quickly. My appointment was booked quickly. And once the problem was diagnosed, the replacement part was approved rather quickly, within the hour. This is important since I had to be without air conditioning for a bit.

Technician was efficient and diagnosed the problem quickly. However was not able to help because the part required for repair is discontinued. They recommended CHW to replace it. Now we have to see if it’s even worth having this warranty service or they will make excuses and not cover.

I sent my claim in online for garage door. It was very late. The next morning I had a reply and someone would be to my house between 11/3. He was here at 1:00. Fixed it right away. Top Line Doors of Memphis. Would recommend CHW AND TOP LINE DOORS MEMPHIS TN.

Fully satisfied with service we received from the company. We submitted 2 claims for washer. Appointments for repairs were made within couple of hours and repairs were performed on the next day. Looks like we saved a good chunk of time and money.

The customer service at Choice Home Warranty has been beautiful. They get back to me as soon as possible. When they can't get back with me, they let me know that they're still working on it. All of the technicians have been excellent.

We have waited o over 6 Weeks only to have it resigned to another company to fix. New technician says it need parts of course And no response from Warranty company the of ridiculous. First time we have ever had this happen.

Alvin was very nice and helpful. He explained the policy completely and then he also explained the 3yr plan available. He super helpful and not pushy at all. I feel that your company is very trustworthy and a company I can highly recommend to family and friends. Thank you for your capability to service my needs.

I had what seemed to be a very knowledgeable and efficient sales lady. However, she was too quick to answer, before. She did not listen fully to question before she would say see c below or a below etc.. That was fine except way too rushed I guess would be my comment.

It took 4 months to get it fixed, I now have an issue with my heating..and no appt yet!! The only good thing is when I got an appt (for ice maker) they made all with no cancellations and the repairmen were nice guys.

I had called and told the representative exactly what was wrong with the machine. I wanted to make sure it was covered before I once again wasted $45 on a service call. He assured me, TWICE, it would be covered. When the service man submitted the exact problem, it was denied. I called and spoke to 2 of your employees, but they didn’t care.

Approved for replacement for my refrigerator with an ecard for at a specific store. Not enough to cover the replacement cost. Need to submit check to individual for CHW's value. That way the customer can find something cost-effective covering installation and removal.

Dobberman tech arrived on time was very pleasant. He ordered a bearing, when it arrives he will return and install. I don't know if bearing is shipped to me or to tech but I hope it's fast. We need our dryer. Thank you.

My outlets in my kitchen stopped working and I called Choice and made an appointment for a technician to come out. They responded to me right away and next day the tech was out and he knew exactly what the problem was and my outlets were back up.

The last time I had a problem, CHW did their best to find a technician in my rural area and it was during the pandemic, so choices were limited, but my first claim was handled quickly, but I had to find a technician for my second claim, but was reimbursed for the cost.

Reasonably priced, good coverage, helpful sales man, what else can you ask for. I took out the best coverage and it was very affordable. They were opened for business early Saturday morning and had all the answers. Be sure to call today.

I am totally appalled at the decision made concerning my claim on my fridge..the service tech checked everything..looked up the parts..added what he thought his fee would be and decided it would cost near what a new fridge would be...He told your company the problems were normal wear and tear..You decided to be dishonest and denied both fixing and replacing it..We are in our 60s..no children here..We DO NOT abuse our appliances as you suggested as we cannot just go buy another..We take care of our things!! I will go to a more honest company and tell everyone NOT to go with YOUR company..I don't assume you will put this review out for the public but it is the total truth!!

I have always had a wonderful experience with CHW, but this experience was a little frustrating. We had a plumbing problem where we had to turn off all water to the house. I submitted the claim online on Monday (9/19) and then called customer service and explained the urgency. I was told that our claim would be labeled Priority so a technician could be sent out right away. I called 3 times on Monday and was told we were at Priority status. At the end of the day on Monday, no plumbing technician was assigned, and we had to stay in a hotel. On Tuesday morning, a technician was assigned but for a week later (9/27).

The irresponsible attitude of CHW recently shows how much CHW ignores the difficulties its customers are experiencing. CHW customer service keeps repeating the message that it always contacted the contractor when talking about the difficulties the customer is experiencing and only to wait for 24 hours. In the claim status of the website, there are no updates on what the consumer has said, the promise that the case manager they promised will call, or the promise to return the service fee and connect another contractor. My contractor is Sears (A&E) with no response at all. If you read reviews about this company, you'll see just how bad it is. I think that CHW will go out of business by partnering with a company like this.

I contracted for 2 Home Warranties last night for 2 homes. The representative I spoke with, Tracy **, was very helpful and extremely knowledgeable. I now have the security of knowing both properties are covered in the event there is a failure of some kind. I highly recommend Choice Home Warranty.

Had an issue with our refrigerator. Tech came out and went over the issue with the ice maker and found the issue right away. Was very knowledgeable about the refrigerator and was able to get the parts ordered quickly. Would not hesitate to call if another issue came up.

We had a plumbing problem and put in a claim online one evening. Early the next morning we were given an appointment. The plumber showed up on time, fixed the problem and let us know that we had a 30 day warranty on his work. He was professional and efficient!

Jeremy was very kind, courteous, knowledgeable. Explains things well. He was very flexible with my at home work restrictions and my overzealous little dog. Recommend this company highly. Made sure they came out the day they were supposed to even though we had a miscommunication on arrival time.

We bought an older condo that we thought was in pretty good condition. We had only lived here for 3 weeks when our a/c went out. I contacted CHW very, very late at night and received a reply the next morning. Someone came out in 2 days & fixed the problem & there weren't any hassles. Happy with this company so far.

Choice Home Warranty is a good service. I had to pay the extra money for the hot water tank, but the claim went very well. The guys were very professional.

Recently, I had 3 claims within a 10 days. They have attend alll without failure. All are taken care immediately and assign technicians to look at it. They came on time and resolve the issues. First two issues was Electrical and another one with refrigerator.

The person I worked with today was excellent. He explained everything clearly and made sure I understood. He offered me great discounts. We were very relieved to know our home is covered for emergencies. This is our first home purchase so having this coverage is important to us. We plan to stay in our home for a long time and this coverage gives us peace of mind. Thank You

Patrick ** did a fantastic job answering my questions and on that basis signed on as a new customer after being with AHS for quite a few years. We are hoping that Choice will not have the same pitfalls we found with AHS

The tech was here early after a phone consult and was a real pro who jumped in, found the problem and fixed it. While the problem was relatively simple, it was not easy to find. After testing many outlets he found it and fixed it. Great job!

We purchased our home warrantee in June and we placed our first service call September. We were advised that we would receive the name of the company, phone number and Technician's name within 4 hours. After 6 hrs. we had not heard anything further from Choice or the A/C company. I called and was told that a service company had not been assigned to our service call and they were trying to locate someone to respond. Then we received notice that a technician we arrive sometime on Thursday, 72 hours after our initial request. We finally received service 23 hours after placing the service request. We live in Florida and in September the temperature is pretty high. A 36 hour response time is unacceptable. (the technician rearranged his schedule to fit us in) If it was any other appliance a 3 day response time wouldn't have been an issue. The technician was great, but Choice's response time was a disappointment.

Choice found ways to deny over half of my claims. Some were approved but it's like rolling the dice. My last two claims were denials and then a third, they sent a plumber out, I paid my service fee and he never came back to fix the problem. When I called Choice for help, they said the case was closed and I would have to open up a new claim along with another service fee. How is that my problem?

All went well with the contractor they sent to look at air conditioner. He was professional, prompt, knowledgeable and courteous. Service call fixed issue. The only reason I’m not giving a 5 star is it isn’t easy to get thru the automated prompts to request service call

Derrick was great, answered all my questions and made becoming a customer a no brainer. Hopefully I never need this service, but is a great peace of mind especially being in a new to us older to the world house. Thanks! Ty