Choice Home Warranty Reviews

When I initiated my claim, I was told that they would find a technician and then schedule an appointment. I was told they would email me when they had the appointment, which they did. I was disappointed that they would not check with me to see what my availability was. The appointment was just made without any consultation to my availability.

Good talk with him. Hope you really respond to the request, I need this for my family, have a great day. Thanks for your time, I hope you have local technicians. The last one I use did not respond to me, did not have time for us so this is an experience that I have been through and I'm very skeptical of using home warranties.

Had overflowing toilet/shower drain on a Saturday. Online claim submitted same day. CHW was unable to find tech for 3 days. Customer service reps literally only read from website like a script. Had to use reimbursement option. Was able to find our own tech on Monday in about 30 mins. Only positive was repair was authorized online quickly.

Daniel worked very hard to get the problems resolved. He has one more to complete. Very professional. He didn't stop until his work was complete. He still has the one sink to complete but will need to purchase parts but I am sure he will complete the as soon as possible.

The technician was wonderful but we were told our appliances needed replaced and could not be fixed. We were surprised since the dishwasher and microwave were only 4 years old. We had claims in for each. We received an email offering us a very low amount for both. After appealing and working with a case manager, we were offered a satisfactory amount to replace.

We purchased a Total Plan Home Warranty Program through CHW about four months ago when we moved in to our new house. I just filed my first claim for the refrigerator making an unusual noise. The process has been very easy thus far. After I called to file a claim, I was immediately referred to Sears. Within a few days a technician came out to my house and found some faulty parts. The three parts were ordered and will be sent to my house. My appointment is set up for Saturday for installation. The only out of pocket cost for me is $75.00.

The workman did a very good job doing the installation. However, the office people did a poor Job of communicating updates. There were constant delays and I had to constantly text and call to get information. On one occasion I received a text at around 7 am indicating an installer could arrive at 8 am. I was also disappointed that the installation did not include a keypad, and only included one remote control. I was not overly impressed with the overall experience.

I was recently denied my claim for having my sink drains replaced and Choice Warranty gave me the option to appeal their decision. Thank God that when I spoke to the gentleman, I believe his name was Kenneth **, he approved the funds for my drains to be repaired. Thank you Choice for the opportunity to appeal claims and the agent was extremely nice and kind.

A/C did not work properly in the summer. The Technician came and recharged the system so the A/C worked well for the remaining of the summer. Also I want to mention the Technician was very knowledgeable and explained to us what happened and what to expect from our A/C in the future.

Choice Home Warranty was unable to provide a service technician to repair my heater. They wrote me an e-mail stating I should find my own and submit the bill. When the time came to submit the bill my claim had been cancelled. It took me 5 different phone calls to reestablish the fact that I did have a claim and they would accept my claim number. However: I am no longer able to connect with Choice Home Warranty.

Filed an online request for service. Waited for a response call from CHW from 10 am until 2 pm, but never received a call. During that time I was able to find the find the leak and replumb the broken pipe. By 3:00pm I was able to turn the house main water supply back on with no leaks. Later Friday evening, I checked my email and found two emails from CHW regarding my broken pipe. CHW, email is NOT the way to communicate when there is an emergency issue of no water going into a weekend service situation.

The technician arrived on time. Knew what to do. We had bought the lights that were out but could not remove the old ones. The technician did it without a problem and without scratching the surface of the fridge. Good job. We had additional lights, he said he was not allowed to remove those because they were working.

Michael ** was very helpful. I had this service in the past and would recommend it to anyone that owns a home. Response time is quick and staff are professional and explain everything in detail. Well worth the money and headache of looking for help on your own. Although there is the option of using someone you prefer. Love this service very much.

While we have yet to experience any of the coverage, as we just signed up, I do want to express how impressed I am with our Customer Rep. He was great! He put in a good deal of effort to help us get an excellent price. He was clear and concise and just a nice person to do business with. While only time will tell... so far, I am impressed.

It was fine, after offering different options with no pressure (this did make points with me on how I felt about the company) we were able to come up a plan perfect for me. At that point we agreed on the policy and price. I went away feeling satisfied with our decision.

Natasha ** left a voice mail for me. She was pleasant and to the point. Upon returning her call she was very positive and helpful in renewing my policy. She answered all my questions and was a delight to work with. Unlike other other company customer service reps was easy to understand.

I recommend Daryl from A&E Heating. He was prompt and friendly. He knew exactly what was wrong and ordered the part and repaired it the next week. He was very knowledgeable. I would recommend him anytime. I have used A&E before and had no problems with their service. Choice Warranty has a good contractor that knows what they are doing and service was great.

The spring on my garage door broke, the door would not open, the spring is a vital part of it operating. A company traveled an hour and a half to evaluate the problem, and saw the broken spring and called me telling me that the spring was not covered by my home warranty. I've been paying $55/mo for a home warranty and it's not covered? I'm furious about this and will be looking elsewhere for my home warranty!

I input a claim for my garage door online and I received the appointment scheduled notice just a couple of hours later. The technician contacted me prior to the service window and arrived soon after. The claim was covered, repair went smooth, and my garage door now sounds even better!

I filed 2 claims on 10/21/23 for a freezer & refrigerator that were not working. I then proceeded to unload the refrigerator, pull it out & check the plug behind it. I discovered that the GFCI had been tripped. I reset it & promptly called to cancel my claims. I could not get through so I left my number for them to call back. No one returned my call so I sent an email. Then I called again, still could not get through. Today they set up an appointment for a contractor. I will call the contractor to cancel tomorrow, as nobody has returned my call yet a 1a day 1/2 later. It would have saved a lots of time if someone had returned my call to stop the claim. Also, I'm not happy that it would have been 4 days before a contractor came. When dealing with a freezer & refrigerator I needed someone sooner than that.

I called customer service to make a claim for my washing machine instead of using the Online method. I wanted to describe the unique issues that occurred with my washer so this could be relayed to the service technician. The person I got was bad. I had to keep requesting that she repeat herself as it seemed she was reading from a script and not listening to my problem. She finally got everything I said about the issue recorded and then she told me that my service fee was $100 and not $75 as it showed on my contract which I had opened during the called.

It was my first claim with y'all and it was denied. Not a great first impression. Had low freon and when the tech sent in for approval it came back denied. The person who came out and did the service was AWESOME.

You all make everything so complicated for no reason, the company said the fridge can’t be fixed, y’all trying to make them fix it. How the parts are not available. What’s the problem. I’m so confused with you all. It happens every time. It’s ridiculous. No matter what the problem is, it’s never a smooth transaction.

I don't think this company or its technicians work on the weekend so you are at your own mercy on the weekend which was the unfortunate experience with me and my husband. We had a water heater leak over the weekend. No actionable response. We fixed it ourselves by replacing the supply line. Well, about a week later, the water heater gave out because the leak destroyed some of the water heater electrical components. It took weeks for Choice Home Warranty to get a technician to come out. The tech that was chosen postponed the appointment for weeks and Choice Home Warranty did not select an alternate technician. We waited almost a month. Choice Home Warranty was not very responsive and I don't think they screen the technicians they choose. The technician chosen for our situation was quite rude and so was his telephone rep. You could tell they were independent contractors or small mom and pop shop.

I have paid $75 service fee twice for a loud knocking sound in my refrigerator. Because the noise is spontaneous and unpredictable, no fix is applied or attempted. I also learned that even if I wait for the refrigerator to completely break down, Choice will not replace it except for a small depreciation amount not even close to buying a used one. Very disappointing to say the least.

The fellow who came here was very nice. He said he would put in for a new toilet because mine was 50 years old and had slow water flow. He said that could not be fixed. I'm just wondering if you heard from him yet? Please advise. Thank you. Al **

My furnace stopped working and it took 2 days for someone to come out to my house. I was very cold. I thought it cost too much for the service call. The man that came out was very nice and seemed to know what he was doing. I am so glad it only went down to 58 in my house.

I signed up and it was supposed to be an $85 service fee. Just reviewed the terms and now it is stating $100 service fee. Feel like I was completely deceived. Tried calling the customer service line and was met with resistance and acted as if they didn’t know what I was referencing even though I have an email.

The technician who came to my home was very nice and knowledgeable but it took Choice Home forever to get someone out. Thankful it was only a dishwasher and not a refrigerator or my washer. I'm getting a gift card to Lowe's which where I live a Lowe's is not close at all. So I would have preferred a check and it's only a little over 200.00 to buy a new one.

Our dryer broke down. I called Choice Home Warranty the next day they schedule a professional repair contractor for an appointment. It was resolved the following day. The contractor made a report that the dyer is expensive to repair than to have a new one. They sent us gift card to partial payment of a new dryer. Excellent respond and faster service...

I have requested professionals through CHW for three jobs. For the appliance failure, they have consistently been able to secure help quickly with a turnaround time of about a week. Unfortunately, CHW should have a policy of replacement after a couple of failures to the same appliance because the cost of fixing it seems to now have exceeded the price of a brand new one. Second, it must be clarified that the maximum reimbursement for septic tank failure is $500, but this type of cost easily runs into the $2,000-3,000 range! Professionals were also very reluctant to work with CHW due to slow payment. I had a better experience with the electrical problem, but needed a heads up when a pro was hired.

Shawn ** was very thorough. Got to the point and answered all my questions. Price seemed fair. I will recommend the company to others that I know who are buying a new place. Was happy he worked on the price with me. Now let's hope all goes as I was told. Thanks.

For THIS repair, I am very happy. I had actually figured out what the problem was. David checked it and agreed. He determined what he needed to do to fix it, went to get the part, returned in a timely manner and had things up & going. David was very personable and friendly - really nice guy! I would definitely

Service has been great with Choice Home Warranty. I only use the app to file a claim. Service has been prompt. Luckily no issues or need to call Choice Home customer service for assistance. Happy with the service so far. No complaints. App is super easy to operate, takes only a few minutes to file a claim.

The response time after contacting Choice Warranty was excellent. I received the initial email indicating they had been contacted and then received another one explaining they were reaching out to the company and that I should be contacted shortly. The technician that arrived was courteous and friendly. He fixed the problem immediately and answered the questions I had.

I don't use my home warranty often, but when a burner quit on my electric range, I called. I expected a long wait time, but the people at Choice got me set up with a repairman and three days later it was fixed. Anyone needing a reliable, inexpensive home warranty should give Choice a try. No disappointments.

When I bought my policy I asked if electrical panels and furnaces were standard exclusions. I was told they are covered. That was a lie. When I finally got a tech to come (he failed to show twice) he said you guys would never cover elec panel work. He was right. You denied the claim. I paid $500 for policy. And then the service call fee to be told this was a standard exclusion. Shame on me. You are a total waste of money. And the nonstop calls trying to get me to renew. I told every sales person about my poor service levels and denied claim. They knew nothing. So you don’t even share customer service info to your sales staff. Shameful. Upon further research/reviews of your company, my experience with your company is not unique. Even technicians say you are not reputable. Shame on me for ever buying this policy.

Jose from Flow Master was wonderful.. he was polite and knowledgeable. After having to leave to get the part, he came back and fixed it, cleaned up and left. Very efficient. The first plumber you sent should NEVER be used, (Rays contracting Service) in fact they should be reported to the Better Business Bureau.. They told us the repair could cost as much as $10,000 and take weeks to get the part. It ended up needing a “clip” maybe $5 and a hour of time. Thank you Flow Master.

You sent a sears repair technician to assess and repair the issues with my refrigerator appliance. I never thought that I would have to go through an appeals process to get it fixed. Not thrilled is an understatement about this company. What I am is very disappointed!!

Had a dishwasher need repair. Made a claim. Repairman come out, he told me repairs needed. He called CHW to report and ask for authorization to get parts and repair. They told him "NO" cost was too much and they would call me now. Repairman called Lowe's for cost of new dishwasher. Cost of same model was $840. They (CHW) called and offered $400..I said "NO". REPAIR OR REPLACE...they said that was the best offer...CHW sent check for $400 I had to pay the rest. The tv ads were wrong, they lied! The ads lied on tv. They said small print on contract did not say that. When I signed up, I asked to see contract..they said they would send after I paid..they didn't send contract until I had paid. I prepaid for year. They also said That I could not cancel and get refund for Months I had not used. WORST HOME WARRANTY.

I signed up to a plan with Choice Home Warranty to cover all major appliances, including my air conditioner with an effective start date of coverage on October 13, 2023. On that day, my air conditioner compressor failed, causing electrical interference on other appliances. I was relieved knowing I had recently signed up with Choice Home Warranty, only to find out that my air conditioner wasn’t covered because they claimed it entered the plan with a preexisting issue. The unit worked fine on the morning of October 13, 2023, so I was perplexed with what they told me regarding my claim.

Loved my Rep. He answered all of my questions. He gave me a military vet discount too. He was very courteous & direct! I asked him quite a few questions and I thanked him for answering all of them. He said that they are highest in home warranty ratings. I wasn’t sure if I got your advertised first month free though. Can you still apply it???

Did not expect someone to call me before I had finished reading the information. Salesman Benny was very helpful and patient. Warranty seems to be what I was looking for and was given an discount for the first year. Yes, I believe I would recommend this company to a friend based on my first experience with them.

Very bad customer service with this water heater claim. I submitted a claim about a month ago and its still not fixed. Having so many issues that I cannot explain in an email. Please call me at ** Paul if you want me to explain the issues that I am experiencing with this. I have never missed a payment with you all for almost 12 years or more but when I need your assistance It's hard to receive any help.

Smooth and very helpful. It took about a week to get a technician to contact me after placing the warranty request, but Choice was very upfront about the delay and communication was good. Service tech was flexible with my schedule and arrived on time and completed the repair. Great experience. Thank you!

I was told when I purchased this contract that if a covered system couldn’t be repaired, it would be replaced with a comparable system. Fast forward paying in for a year, oven on my $1600 cook stove stopped working, repairman said it could be fixed for $800, I was sent a buyout offer for $238, what a joke. I called CW and they told me they couldn’t get parts, which is not true. They then offered me $500 for a $1600 stove. I got an email to apply for a Lowe’s gift card that would take a month to receive. Still waiting. Highly disappointed.

Darrion was excellent - very knowledgeable and prepared. He was able to fix my issue promptly and provided great recommendations to avoid future issues. He ensured I understood why my electric system failed and what I need to do to prevent the same thing from happening again. Would definitely hire again.

Choice always considers the customer's needs and helps work out the claims, in general they use good contractors that do good work and good repairs, in case they can not find a good contractor they offer a reimbursement plan that is another option to solve the problem on time and in good terms.

They sent cheap contractors to fix my stove. 3 months later it broke down again. I had to spend another service call fee to submit claim again. They sent another contractor and then denied the claim with reason "not a normal wear/tear down...". I bought a total of 6 policies for my rental homes. I've submitted some but most of them were denied with reasons like "issue was already, ...not normal wear/tear..." I ended up calling my own contractors to fix issues. Choice Home Warranty is currently subject to a consumer fraud lawsuit filed by the Arizona Attorney General in 2019. I DO NOT RECOMMEND. WORST HOME WARRANTY I'VE USED. NOW THEY SHOULD KNOW WHY I DON'T RENEW THE POLICIES WITH THEM.

So far, I have dealt with Stephen and Aaron. We talked on the phone and I didn't have my hearing aids on and they were so patient and kind. Both were thoroughly knowledgeable about my coverage. Aaron did the follow up call and I am glad he did because I couldn't find the confirmation email. I never thought to look in the spam/junk folder.

Angel ** was on the phone before I completed the online application. I had been looking to renew or replace my existing plan but had procrastinated. We have had Choice and had good experience with them. Price was fair. Angel pushed just enough to move it along without being "pushy". He did not offer multiyear plans but when I asked, he was happy to work with me. I began using home warranty plans in 2005 +/-.

Greg ** was extremely helpful and courteous. Great customer service. I am extremely pleased with the options he offered in order to cover my two houses. I am looking forward to having continuous coverages for my homes. Greg was very cheerful and upbeat and was helpful in helping me choose the right plans for me.

Much better than the other plumbers you have sent. He came on time. Text me when he was on his way and also when he got to my house. Very polite, checked the problem and said he can fix it. Went to his car and got the approval, came back in my home, All fixed. Keep this one. 5 stars.

I signed up with up with your company, I was not called and told that my claim was not honored in the first place and Sears came out without calling and setting up an appointment, now I am told that I can not get my $ 85.00 returned. If they had cancelled the repair, then why did sears come out..?, The first manager that I spoke with was professional, however the other one I spoke with when I called back was rude and telling how I was going to act. Not professional at all.

I had 2 home covered by CHW for years and recommended to my family members. Water heater leak claim were declined by CHW. CHW declaimed 3 claims, Garage Door, bathroom's leak that messed up Ceiling.... Feel like CHW does not cover any supplies and why do we need coverage and do not get them from CHW.

The operator on the phone was not very informative. I feel he was only trying to make a sale. He gave me a very expensive price when I informed him I would call back at a later date when he lowered it. I feel I didn't get the best service and was rushed to make a payment. I'm disappointed and really needed to time to process my decision, but because he informed me that I will not get a better deal I made a payment.

I have been with Choice Home Warranty for several years now and until recently, didn't need to have any services but when I did, I was extremely happy that I had Choice Home Warranty in my corner. They provided me with the right services for the recent appliance repairs. I would recommend them to others as needed. I am still a satisfied customer!

Was constantly being harassed with phone calls that were unwarranted, finally Said yes and set up a date to have it start. Even after setting up was still hit with calls and texts messages at least 4 times a day. Finally had enough told the rep I no longer was interested if the company was going to be this unprofessional, canceled my account and still got drafted this morning. Needless to say, will be reporting to the BBB. This company has been nothing but an issue and I don't want to even think about how they will be if I actually had a claim. Hope this is helpful to someone.

Very helpful and was very easy to sign up. Also love the flexibility of monthly payments or annual. I am thrilled that they offer extra coverage on pools, spa, roof leaks, and a few other things on top of the already great premium plan. If I ever have to use the services, I will write a review of the experience as well. I look forward to being of sound mind that I have coverage.

I put up a review last week saying my claim went thru. Just got an email denying my claim. Another "due to not Normal wear and tear". My water pan was full under my furnace and the lines needed to be blown out. That is about as normal as you can get. Don't get Choice Warranty, it's a scam.

To whom it may concern. I've given it three stars because I'm not sure yet what will be done about my refrigerator. Once I get a definite reply on the situation in hand regarding my refrigerator repair or replacement then my review will possibly go up. I'll just have to wait and see! Regards. Thomas **

The service technician was exceptional (George from Sears). But his service ticket had our old home phone #, so he almost did not come to the appointment. He stated that I should call Choice and update it. Which I tried, but the phone system (automated) does not have a good option to talk with a real person and when you try to contact an operator, it boots you out!! Because of this, will not recommend Choice to any friends and probably will not renew my contract!!!! George was 5 stars!!!

Noah was very pleasant. He was very helpful and listened to all of my questions and concerns. Explained everything so that I could understand. He was very patient with me. At 75 sometimes I am a little slower understanding but he made sure that I understood. Very pleasant young man to do business with.

The tech sent me a text message saying he would come by my house in about 1/2 hr. He lubed the valve but said he is going to put in for a replacement. Because he tested the valve more DE had to be added. He used my DE and added it to the pool decking filter basket. I would also like to add he is a very pleasant and knowledgeable technician.

I had an issue with my heating unit and filed a claim with Choice Home Warranty! Within 2 days I received a call from Thomas Hardy (HVAC Service) in Rock Hill, S.C. Mr. Hardy arrived at his appointment on time and repaired my heating unit within minutes! He explained that I had a bad igniter (fixed for less than $100). Unlike another local HVAC company that said my entire furnace needed to be replaced and would cost about $6,000! Thank you, Choice and Hardy HVAC Repair for a great experience!!! Y’all are greatly appreciated!

I’m still waiting for my dishwasher to be fixed, when the technician came my dishwasher was running. Now is not even doing any noise. He said he was going to order some parts almost 2 weeks ago and I haven’t heard anything from them. I will like to know what’s going on, and when I’m going to have a dishwasher.

Brandon was very helpful in presenting the opportunities available from Choice. He made it easy to understand the differences in the programs, and he saved me money with the plan that I purchased. I am impressed! Choice seems better than the program that I have paid for for 30 years.

First-time caller. This was a Fast sale. Did not listen to me stated that I would pay the monthly fee instead of the $700 per year. Asked me again. I told him no. Cut me off. You could tell he was in a hurry waiting on the next call. Volume sales should not have diminished my call - chose Choice Warranty because of the reviews. Did not appreciate this rep's attitude.

Very happy with CHW. Notified of service company quickly and they contacted us within 4 hours. The tech who came to our home was on time and very competent. He diagnosed the problem and ordered the parts necessary for our service and scheduled our next service for nearly 2 weeks away. He said if the parts arrived soon we could contact Sears Home Service to schedule an earlier appointment. After many attempts to contact them via phone and text we are unable to do so. We are without our washer until then. Better communication is needed between customers and service people

The gentleman from M&M Renovations who came out was terrific. He diagnosed the problem and got approval for the fix quickly. He took the time to show me all of the features & functions of my new garage door opener. He exceeded my expectations and I’m thankful CHW found him for me. I’m glad I purchased a CHW. This was my first claim & it went very smoothly.

Emailed my work order at 9 pm October 18 and had a tech at my door at 8:30 the next morning! He was friendly, professional, efficient and my AC was fixed by 10:30! Couldn't be more pleased with the choice and their contractors. This is my 2nd work order with them and the results were excellent both times!

To whom it may concern, I just had a recent problem with my refrigerator. And mind you I have been with your company since 2019 and the service guy came out. And we told him we had a leak and that the unit had just stop working. He told us the water had leaked to the motherboard and they didn’t make that part anymore. I called Choice Home back and they said they wouldn’t cover that because the line was stopped us and it was our fault.

I recently contacted Choice Home Warranty to get a quote on their services. The representative was very pleasant and very knowledgeable on the service they provide. The price was very competitive to other companies and no pressure to join with their company. Looking forward to my new relationship with Choice Home Warranty.

Excellent customer service, new service has more coverage and larger limit. I have peace of mind for six years for any appliance service. This renewal has more coverage than previous coverage. Only thing is service call fee increase from $45 to $75. Hope I won't be disappointed with my renewal decision.

Terrible customer service, I had a supply line duct fall. I had a choice home warranty and they denied the claim. Said ductwork should last forever. Why have a warranty when they will not meet their obligation. Cancelled contract.

Technician came and evaluated my job and was handled. He called before he came. Very pleased with his work. I took this plan since my sister has it. I would recommend this plan to everyone. Cost was great

I got a phone call immediately as I was shopping for home warranties, I was on the last page where I was going to check out when I received a call with more information about things and clarity on what I was applying for. He was very helpful in identifying things that I missed, and giving me offers for an extended warranty.

Called for AC stopped working. The claim was processed same day and a technician arrived the day after and temporarily repaired the AC. The technician placed a request to CHOICE for a faulty switch causing the breakdown, therefore the ticket is still open, waiting the approval from CHOICE. The switch, photo attached, is not expensive and the techno warned me that CHOICE may not approve the replacement since the the AC has been reworked to bypass the switch. However, The Switch Must Be Replaced to keep the Manufacturer Warranty in place.

I was very satisfied with the promptness of repair after I submitted a claim. The technician contacted me within in the promised time frame and arrived on the date quoted. He fixed the issue and advised me what to do about a small amount of water that leaked from the bathroom into the closet carpet.

CHW does not allow for emergency repairs without diagnosis first from technician. When my heating unit wasn’t functioning right. I needed technician right away so couldn’t go through their usual claim process although I did call and file a claim. As I had work done before reimbursement option I was not able to get reimbursed. They should make an exception for emergency repairs and to reimburse a fair amount.

The champion Appliance Repair Technician was very professional and courteous during and before his visit he called in advance and once he arrived he introduced himself. After his diagnostic of my washer he explained what he thought was the problem and his process with Choice Home Warranty and they should be contacting me. Great overall service provided.

Choice Warranty took care of our claim quickly and within 2 days the disposal was installed. Great service! This is the second claim we filed with Choice and they continue to deliver prompt service. The office personnel are very efficient! Thanks for getting our orders filled with competent companies and efficient service providers.

My technician was very professional. He analyzed the problem and fixed it promptly. He arrived at the time promised, and very courteous. In addition, he was neat and clean. He also made a safety tip recommendation. Very pleased. I appreciate your services and have a great day. Would recommend Choice Warranty to friends and family.

We were cooking for a party when our kitchen sink clogged. We tried plunging and Drano without luck then we called Choice. They were able to get a plumber out in about an hour. He was able to find the clog and clean the sink out saving the party. We surprised and pleased with the speed Choice was able to respond to our call.

Your company is horrible the people who come out are very nice, but Choice doesn’t want to cover anything. I had the same problem with my air conditioner, Choice Warranty would not pay for the part needed to repair my air conditioner so I had to pay $350 to fix. We are told to pay annually which I do and pay $75 when someone comes out which I do then your ** company does nothing from there. Very frustrated with your company and any of your reps selling the policies. They just sell and do not give a ** about selling a bad policy. Your company is worthless.

Greg was pleasant to talk to, answered all my questions and provided me with immediate solutions. I don't like being harassed or being subject to the "hard sell". I declined to work with two other companies because of that. Greg simply asked me what I needed and provided my options, making sure I didn't miss anything along the way. It was a very pleasant experience and you now have a customer for the next 5 years and 6 months.

Not a Happy camper, I had to go through your choices for installation, Overpriced, took extra long, did not talk to someone that was actually involved in the situation and it still cost me over $600, did not save anything, lost extra time waiting to be taken care of. I would have liked to use my own service people and just had it delivered, did not go well.

Rates are increasing for the lack of service and trying to get service as soon as possible. The contractors are not reliable, try to work within your schedule to get service. The overall rate of service I can say is satisfactory.

The first representative I spoke with was very rude, would not listen and provide information about the warranty, unless I provided a credit card. Thankfully I received a second call from Joseph. Was very professional and displayed great customer service, and patience with my husband and I. Answered all questions regarding the policy.

I asked for a plumber to repair/ detect a leak. I knew there was a leak because a sheetrock ceiling was wet. The Plumber said he couldn't cut into sheetrock that I need to have a handyman do that then call Chase Plumbing back. I don't feel it's fair I have to pay Chase Plumbing two service calls.

I recommend this plumbing company to solve all my plumbing issues. Even though he had a very busy schedule, he made time to fix my issue in a very timely fashion. He made sure that the issue was fixed correctly and would not need to be done again in the near future.

Spring broke and they fix it without any question it was done just like that.. He was a nice guy that came out. They were quick to make the appointment and get someone the out the next day.. Thank you thank you thank you. Great work. Happy customer. Great job. Thank you again. Thank you thank you thank you.

I was pleased with the ease of submitting a claim online. I submitted my claim to fix my heating system on a Sunday. I was assigned a service provider on Monday and the appointment was scheduled for Tuesday. The service provider showed up within the scheduled time and was able to diagnose and fix the problem in less than 30 minutes.

On Thursday October 12th 2023 a plumbing leak was discovered and I filed a claim on-line for a plumber at 7:00 pm. The next day around 12 noon October 13th the work order had been assigned to Hazel Plumbing. The appointment was set for Saturday October 14th between 3pm-8pm. At about 7 pm on the 14th call was placed to Hazel Plumbing to verify the time of arrival. The response was that he was on a job on Virginia and it wouldn't be possible to come until Monday the 16th.

Very prompt. He called me that morning. Told me what time he was gonna be there and showed up right on time, professional and courteous. Extremely experienced. He looked over my system, had me run the well pump and diagnose the problem, wrote up a plea and send it out right there. He was a pleasure to work with. I would definitely recommend this company to my friends and family.

Was not same day or next day service, but when he arrived everything went fine. He was very thorough, checked everything and replaced the spring, and made sure everything worked before he left. He was polite and explained options in depth.

Dropped AHS because they took too long to find competent contractors...Just switched to Choice....My suggestion is please do not send huge jobs to the same contractors as they will not be able to service in a decent amount of time. I understand that my washer according to the repairman (who you assigned) believed the washer should have been replaced instead of repaired. This was disappointing to me that you didn't trust the recommendation of the repairman you chose. I will see what the next time brings but if not happy I will drop Choice, leave an appropriate review and move on.

I am disappointed that when Choice elects to replace rather than repair; the replacement value that is offered is far less than the actual replacement value. This seems to be a common complaint among many customers. It appears that many people have been initially misled thinking that the item would be replaced if not repairable.

This visit was one of the best. I had lost faith in Choice, but this time was outstanding. The technicians were pleasant and knowledgeable. They came in and fixed the problem in no time. They also told me I had 30 days for the visit if something went wrong with the work they did.

Our washer is broken. This is our first time using this service. The repairman Dave was on time and explained what's wrong. Unfortunately it might not be fixable and may need replaced. I'm waiting to hear back on what's going to happen. We have had another company in the past but the process was long and we had to make a ton of phone calls and things still weren't fixed.

My heater was inspected by tune-up technician and was found to be unsafe to turn on due to being cracked which could be a fire hazard. Choice Warranty said not covered?? It is broken? Anyway I will pay to get it replaced. I do not want put my wife and I who are very senior and disabled. I am considering canceling my contract with choice warranty.

Choice Home Warranty (CHW) is not for urgent or emergency repairs. Wait times are very long, usually 2 weeks or more for a technician to check aka “diagnose” the problem and then another 2-4 weeks for the actual repair. About replacing appliance/unit VS repairing, CHW almost always repairs even when the appliance/unit is not repairable. For example I have a refrigerator that was repaired 4 times in the past year with labor cost of more than $1000 plus more for parts. The technicians said it is not repairable and warranty company should replace it. I spoke to CHW about replacement multiple times and got denied. Then I called multiple times to at least give me the money that it costs for labor as that will help me in buying a new refrigerator. Again denied. The refrigerator stops working after a few months, I submit a claim, they send out technician for repair. Stuck in Groundhog Day.

Repairman was extremely easy to work with and completed job promptly. The overall experience very easy and fast. I am completely satisfied with the whole experience. I would highly recommend Choice Home Warranty and its services to anyone looking for home warranty coverage. So far, their services have been well worth the cost of a policy.

I have a warranty I pay for. I paid for a service. I'm receiving a partial check to cover my covered appliance. You tried to make me use a company of your choice for a product that I could not afford with the money you want to give me for said appliance. That's a rip off to pay for a warranty for your decision to be let me give you a gift card to use at a store. You all need to stop.

John was very knowledgeable and very prompt and very professional. He will be back on the 31st to install the parts of the ride today. John explained everything he was doing and the reason he was doing it. He was respectful of my home. He asked questions before he did anything to make sure it would be OK with me in. I would highly recommend John as a technician.

My call was answered in a timely manner and spoke with a representative. I also received email after I spoke with a representative. This is my first experience with Choice Warranty. You were highly recommended by friends. I have also seen your ad on tv. You were also recommended by a realtor. I look forward to doing business with you.

Been 2 weeks and still no repair, I called and the email to contractors was never sent out. Going to cost me 575.00 for a water heater that I could have got installed last week for 700.00, warranty has not worked for me this one. Just hope I have hot water by Friday. I will share this horrible experience.

The tech that was sent was wonderful. Polite, knowledgeable, caring. He gave the impression that he cared about the customer as well as his job. He asked questions to get to the root of the problem and solve the issues that was causing the problem. He was wonderful!!! Thank you for sending this company.

I’ll recommend a friend or family member asap. And I’ll do it once I’m able to communicate with whoever is interested in Choice Warranty Services. I was about to compare several different warranties for I previously had coverage through American as well with another company. I would preferably recommend this Home warranty to close friends or some to my family members.

Unfortunately I have a contract with them for five years. Every time I have a problem with appliances or HVAC they denied the claim. I have to keep appeal and fight it with them, my blood pressure goes up from these scammers. I will never renew with them. The last one is the light is not turning off, the Electrition came to collect the service fee and fled. He even didn’t try to fix it because Choice Home Warranty denied the claim. It’s a joke who give them five stars. I wish I can do no star.

This company is a scam, they promise you everything is covered, and once you pay and join you will not get anything covered, my AC is not working. They come up with reason to not to cover you, I will give them 1 star. Very bad company.

Choice has refused to pay the bill for the job. Offering less than half of what system repairs will cost. System cannot be repaired. System is R-22 Type because of that requires total system replacement, Choice has authorized less than half what the repair will cost. I have asked to speak to a supervisor, that request has also been ignored.

The claim system was very easy to use and a company responded quickly with a date and time span of arrival. A company name and contact information was given for any concerns I may have with the claim work scheduled to be completed. The date of service was changed to an earlier date for my convenience.

This is the 2nd time the technicians from this business have responded and resolved an issue expeditiously. Very thorough with their work and analysis of issues present. Their response time to work order only took a few hours which which was was greatly appreciated. Awesome job. I highly recommend their work and professionalism.

I had to wait a week to have my claim evaluated for a microwave oven that stopped working. I was originally told it would take 2 weeks before a technician would be able to evaluate the problem with my microwave. It was determined that it needed parts and the technician had to file a claim/report with the warranty company. Fortunately, they agreed to replace it. However, I have to wait for a gift certificate to help pay for a replacement. This is an over the range microwave. The service call was $85.00. I pay $45.00 a month for the plan. I was promised a gift certificate for $191.00 for a net of $61.00 to buy a microwave in this economy. I had to buy a countertop microwave while I wait. That cost $62.00. It makes you wonder if a warranty is really worth it.

Adam ** contacted me as soon as I put my search for Home Warranty Insurance and explained for me the promotion they have decided changing my Home Warranty to Choice Home Warranty. Thank you Adam for your patience and explanation of your offer precisely. I would recommend Choice Home Warranty for friends too.

AC not working and coil leaking. They arrived on time and were professional and had my best interest at heart. Jose sent videos and pictures back to you guys as you at first didn’t want to replace the coil. So I am somewhat disappointed in Choice not the AC company.

Jeb, did a great job in explaining, what needs to be done to correct our leaking showerhead and to inform us as to the next steps. We are pleased with his knowledge, manner, and promptness. We are very pleased with the service provided by him and Total Plumbing and Choice Warranty and we would not hesitate to recommend them to anyone.

Good job except in some cases. Kitchen drain is not covered because of false information from the technician and case manager did not listen to customer. It is better to check if the assigned party did good job or not. Choice Home is good insurance but sometimes managers ruined the customer experiences.

But he charged me. $75 plus tax? Just To tell me he can't fix it. After Choice, sent the electrician prior that never showed up billed me $75 over phone to have choice tell me he canceled service contract with choice. After Waited almost a month and a 1/2. To then have choice tell me my claim has been denied. They're good at taking your money. They take advantage of senior Citizens. Totally disgusted. Make all my premiums on time. But when you need their help, you're denied. This company does not have your back. They have only your wallet. Avoid this company. Run away when you have a chance.

This is second visit by Simrel Plumbing for different repairs. This firm provides excellent service. They are prompt, knowledgeable and professional tradesmen. They take time to fully evaluate problem and make necessary repairs. They always leave a clean work place. Unlike other contractors they do not attempt to sell additional services.

I love Choice Home Warranty. They respond fast when you need work done to your home. That's my experience with them so far. I called them at least 4 times and had really good experiences so I'm giving five stars to Choice Warranty and I definitely recommend them to homeowners. I have already recommended them to people. Thank you Choice Warranty..

Reported my fridge wasn't working right and they got right on it and told me that they would get someone out there as soon as they can. Told me that as soon as they assign someone they would be someone out here to look at my fridge. I will look forward to get my fridge fixed.

He was very nice. Was on time, knew what he was doing. Found what was wrong in no time. Would recommend him and their company anytime. As for Choice Warranty, this company is fantastic. Had someone here to fix ac within days. I give both companies A+ for their quickness.

Tim was my agent and worked exceptionally hard to get me the warranty that suits my budget! Feels good having Home Warranty have my back when something breaks or goes wrong (and they will) with things like: appliances, heater air conditioner, plumbing, electrical issues and more! We feel safe and protected by this company! Thanks again Tim for all your help!!

I contacted Choice Home Warranty about a problem I was having with my furnace and Choice sent a repair person to check on the problem. When the repair person told Choice what the problem was and how much it would cost Choice would not cover the cost of the repair. When I signed up with Choice I was told they would cover the cost of repairs or replace the damaged part. But now they will not do either. I see no reason why I should continue to pay for Choice Home warranty if they will not honor their agreement.

So far I can only review the young man Jesse that I spoke to on the phone to take out the policy. Pleasant. Answered all questions. I have had home warranty policies before and it is nice to have that piece of mind. Hopefully whenever I do need service I can give Choice a glowing report on service.

We haven't used the services, because we just joined, which was based a the referral. I was told that the person who referred me would also get one month free. The customer service agent was thorough and I was happy with him. He answered all of my questions and eased any of my concerns.

Dryer suddenly had no apparent power at all. Technician was dispatched in a fairly timely manner and arrived on time. After checking the dryer he determined that the problem may be with either the outlet or the breaker, and advised I have both checked, and that if that was not the issue, he would return.

Our furnace wasn't functioning properly (just as a cold snap came in) & Choice Warranty got us a qualified HVAC professional as expeditiously as possible. The HVAC person was courteous & polite--he fixed the problem in short order. We have contracted with Home Warranty for approximately seven years and have always been pleased with the quality professionals that have serviced our home.

I called in that my AC was not responding to the thermostat setting. Your tech found out that the compressor circuit breaker was tripped. I am hoping that there is nothing going on with the compressor to cause the breaker to trip. If the breaker trips again, then there is something going on with the AC unit.

Daniel ** was a very professional and respectful salesman for your company. He did not push or force a sale and allowed us time to reach back to him when we were ready to purchase our home warranty. He was also very informative on the company's promotions. Unfortunately, there was a downfall on your company's approach of selling your product. Other salespeople who called us continuously was annoying. We know that there is follow up from an original inquiry, but six follow up calls and communications was a little too much.

Our furnace went out in March and the technician that was sent out said the furnace needed to be replaced. Choice denied replacement and told the provider to simply replace the heat exchanger. The furnace was in April and part of May and then we were in the Spring/Summer months. When we turned on the unit on October 7 it would not start up. Contacted Choice again and they sent out a technician. The technician said the unit needed to be replaced and because of the force of the air the exchanger that was installed in March was now cracked. To replace that again then the same thing would happen.

I called to submit a claim and within five minutes of my call I got a email response acknowledging my claim and message that I would be notified as soon as a repair technician would arrive to fix the problem. I appreciate the quick response and am waiting for the technician to arrive.

Service technician arrived on 10/10/2023, as advised. However, the repair required that parts be ordered before completion. Technician advised that he would submit necessary order parts and return for completion of repairs. He also advised the repair parts was expected to arrived in about five (5) days. Charles

Plumber that came to fix dishwasher was on time, knowledgeable, communicated well, thorough and efficient. He was just awesome every step of the way!! Top 2 plumbers I have ever had and I'm pretty old. Lol Would recommend Choice Warranty. They seem to use great professionals. Problem fixed in day and half from time I submitted claim to having it all fixed! Very happy!

Could not understand her and when asked to transfer me she completely ignored me. She was sick sick sick and in my opinion, should not have been on the phone but in the hospital!!! I think she should not have been working and learns to listen to customers. This experience is not helping your image or helping with confidence in the company. She seemed more important point was the money to be asked for at the contact with service company being sent to my home. Seems very counterproductive to me.

We had a very good experience with Mira from First Class Air. Mira communicated with us to let us know what time he would arrive. He let us know the every step what was happening. He was thorough and a very nice young man. I would use him again for air conditioner repair.

We had a air-conditioning issue and I submitted the claim on a Sunday afternoon and within a couple of hours I was given an appointment by a technician the next day. You can’t beat service like that. The home warranty went in to affect just over a month ago and I’m glad we made the choice for the 3 1/2 year coverage.

It was brought to my attention that your company is the ONLY warranty company that requires photo proof of "bubbles" which my tech took and showed them to me-- then I get a call from the ac company saying your company wants more photos before any work is to be performed--- needless to say I'm not happy-- especially when getting out of hospital and coming to a HOT house-- please review the original photos taken by the tech and begin working on this problem--- thank you very much-- Diana **

My water bill was doubled last month. That is why I realized there must be a leaking. The technician found a leak in the toilet tank. He came twice as the first time fix did not really fix, but he came back in a few days to fix the leak in the toilet water tank completely.

I had a good experience talking with Michael for my initial enrollment in a plan. He was very helpful and did not do any pressuring. I hate when that happens. Time will tell on how satisfied I will be with the plan when I have to start using it. I don't have anything else to say at this time.

I submitted a claim for my garbage disposal that was not working. I got an immediate response and an appointment for the next day with a time frame. The plumber came out within that time frame and was able to fix it and got it working for me again. I would definitely recommend them.

No one has come - This is the worst warranty I've ever seen in my life - I've put in 2 claims in the past year and I'm still waiting- I want a damn refund or I'm hiring an attorney to get a refund - I paid to renew this damn ** and it sucks- You cannot get anyone to come out- You all are a damn rip- off.

Promax repairman found. Problem immediately and had needed part in his truck! He then ran dishwasher to make sure it worked. Upon reviewing the cycles, he noted water draining from an opening on top or sink. "This is wrong", he stated. Garbage disposal is installed incorrectly. He then fixed the problem in about 5 minutes. This is a reliable repairman! Fixing with parts rather than replacing. Preventing future problems with a keen eye and a pride in his knowledge.

This had to do with our AC in the middle of summer. The temperature was extremely high, and there was a child and an adult who had just had a serious surgery. Choice then allowed me to contact a plumber of my choice to work on the drainage issue the AC unit had. We were VERY grateful.

We are new customers with CHW, this is our first repair and we were hoping for a better experience. Getting set up for service call was quick and easy. But essentially our refrigerator is dead, and the parts to repair will cost $1100-which CHW quickly approved-required for parts to be ordered. And that was the end of information even though I've requested updates. Sears is the vendor and there is NO way to reach a human to find out the status. There is a chat function that is only repeating the wrong info-that a worker will come in another week to diagnose (done already), and then request CHW authorization (done already)!

Don't recommend using this company at all. They deny everything. Or they make it impossible. They don't have somebody to come out to your location, so you use your own person and then they deny reimbursement because you don't follow their many, many rules. Look in to this company further before you purchase a plan.

Took almost week to find someone to repair and that only happened because I called Customer Service on 12 Oct. I got appointment the same day (between 4:15 and 8 PM). No one showed. I called Tech and he said did not get ok from you that it was ok to come out. I called you back on 13th and you let tech know ok to come out. Fixed the same day. I missed work function on the 12th that I wanted and planned to attend waiting on Tech.

Very nice and respectful. Willing to take his time and answer all my questions and further explain coverages. I felt comfortable and assured this would be a great program for me via his service. I will recommend him to all of my friends who are looking for extra home protection insurance.