Choice Home Warranty Reviews

Never received the email from the salesperson with their name and phone. The policy documents did not come via email. I only received the payment confirmation and the survey so the email is correct. I called back to verify the details and see about the contract details and was hung up on 3 times and when transferred to the salesperson their GN is set up. Will be canceling the George Foreman plan.

Jimmy came out on time. Evaluated my air conditioning. Made recommendations 3 days later. The parts came in and he came back on time. Install the part in a timely manner and I am very satisfied with the work performed.

Leak under sink... The plumber was amazing!!! He was very knowledgeable... and explained why I had the problem. Choice Home Warranty has proven to be one of the top companies offering home warranties. I have referred them to several friends and they agree!!! I will be renewing my policy with them!!!

Agent was informed and pleasant! He was helpful in describing all aspects of my plan and also with explaining about another home I have with Choice Warranty. Needed to know how much longer my current plan will be in effect for other house in another state and also the items it still will cover such as AC, swimming pool, etc.

Thank you for responding so quickly to my claim. He was very nice and respectful and fixed my problem! It is so worth having Choice Home Warranty. I would advise anyone to get a Home Warranty; things happen when you least expect them and can cost a lot of money.

Oliver with Olive HVAC was quick to respond to request for service. He was prompt, knowledgeable, pleasant and explained clearly what was going on with my AC unit. The repair was completed in a timely manner. I would recommend Olive Air & Heating to my family and friends.

David showed up at 8 am! Didn't have to wait around all day. He came right in and checked out problems and had to go pick up the part needed, but came right back and got right to work. He is knowledgeable, friendly yet professional, the kind of repair man like we grew up with. Will ask for him on any other problems we have that he can fix. PS Dryer working great!

Respectful, prompt, experienced. The technician knew what he was doing. Yes I would recommend. Showed up on time in a vehicle with his logo on the vehicle. The technician was warm and friendly. The technician had all the proper tools to do the job. Thanks.

Yes, I would recommend to a friend. I submitted the claim and I got notified of my scheduled appointment. I reached out to the technician and he replied quickly. We talked about the time and date he was coming. He was great. He fixed the problem. I was very happy.

Chris ** guys came out and diagnosed the problem and fixed it immediately. I would recommend them to anyone for future HVAC issues. Very reasonable price and very courteous fellows. Better than Dipple was and Dipple charged me $400.00 to install a thermostat in and then tried to get me to buy a circuit board for my furnace.

The tech who came out was amazing. But I had to pay him extra money to deice my air conditioner and then I had to pay for the portion of the Freon that you do not cover. I feel as if your company makes up the rules as you go. I have two more years with this company and I will be changing to another company.

My air conditioner went out on Friday, and I filed a claim Friday evening. By the time I woke up on Saturday, a serviceman had been assigned to come to my condo yesterday, but I was given the opportunity to change the appointment if it wasn't convenient. He arrived on time after calling me first to say he was on his way. He told me what was wrong and came back and fixed it today. It was one of the easiest things I have ever dealt with!

Not sure if there is a better way for Choice to hold contractors accountable for making appointments on time. On several occasions I have had contractors miss appointments and never bother to call. Even when Choice called the contractor, they received no response. However, I have worked with some really good contractors who performed exceptional work and were very responsive. The Choice team is very helpful in working to resolve the situation but ultimately the responsibility is on the contractor.

Clothing was not dry when I turned on regular cycle. Smell burning when use towel mode. Technician from SOUTHERN APPLIANCE REPAIR introduced by Choice Home Warranty, he found problem with the thermometer inside dryer machine and replace the damage part. Very professional and spent time to explain the problem.

Repair man knew what was happening. He made a complete check of the washer and showed me the dirty traps on the bottom of the washer and how to clean them every month and to use a product to clean out the entire machine before using with dishes. Thanks for taking the extra time to educate me. I think my dishwasher got a tune up -- works great!

I'm a senior citizen and I've been living in this house for some time. It made good sense to use a home warranty company in case things break down because I don't have the kind of income that I could lay out a big sum of money. I'm being armed when I have a home warranty. I called in a claim to Choice and they couldn't do anything. The second time I did a claim, a man came and did something. It had something to do with my furnace and air conditioning. He fixed it.

When they came out to check out air conditioning… they didn’t have the piece To fix it… He made a call … The next day they came out and was fixed in less than 30 minutes!! Never had any more problems with it!!! Love them!!!

I been a member for some time now and when I have needed Choice, they have been very responsive and have taken care of my needs promptly and effectively. I can always depend on them to take care of my problem quickly.

Steve did a great job repairing our dryer. He had trouble finding the issue, but kept at it until it was repaired. This is his second time to come out with different Choice claims, and is so reliable and friendly.

CHW is one of the biggest scam companies out in the market today. I put in a claim for a hot water heater and a gas oven stove and CHW refused to repair/or replace both appliances. Their reasons for denying the claims are so lame it insults one's common sense. The hot water heater was over 20 years old, and rust had accumulated on the inside base floor. After 20 over years of usage, what do you expect, it's old. As for as the gas oven stove, it had been working for over 30, before it finally broke down. Mind you a gas oven stove functioning for over 30 years. I want another one, unfortunately they no longer make that brand. You would think that any appliance lasting over 20 or 30 years would need to be replaced due to age and normal wear and tear. Do not bother to waste your time or money on Choice Home Warranty, you will only be upset and disappointed!!

I just made a service request and find the website difficult. After completing the request, the screen indicated I need to add information That resulted in a second case number. A waste of my time and yours. I will now be waiting for a service person.

Scheduling repairs was a frustrating and confusing process. I had more than one repair technician assigned. Technicians would be assigned and then re-assigned. The communication on my claim was not straight forward nor was it numeric. The technician that was finally scheduled was wonderful. The job was done and I had no hassles after a technician was finally scheduled. The process was explained to me and payment of my service fee was understood. After the process of scheduling a technician got settled it was smooth, easy and all my expectations met.

My AC unit stopped working on 09/12/2022. I had to hire my own technician to fix the unit. The process was easy. The Choice personnel were very helpful in looking for a technician to respond within 24 hrs but were unsuccessful.

Choice Home Warranty is the best. I would not trade it for nothing. When I have a problem with my appliances they were there for me the next day. I love that. Air Conditioner blew out late on a Friday, and they had somebody there on a Monday. Wow, what a release that was. I love Choice Home Warranty.

Technician very friendly and helpful. Appeared very knowledgeable about the service issue. Attacked the issue head on with resolve. There was no waver reference the problem or the solution. Upon his finishing the service call he assured us if there was any problem don't hesitate to contact him.

They deny claim after claim, looking for little loop holes. You cannot speak to a human. You can speak to someone who doesn't speak or understand English is you wait for over an hour. They do false advertisement and treat their customers like you are a village idiot. I cannot possibly say enough bad stuff about this company. PLEASE go elsewhere. They have law suits against them if you do your research!

I am new to warranties and Choice. And I have had to submit my first claim for my air conditioner which stopped working. Within 24 hours I was contacted by a technician who came out the next day and inspected my unit, took pictures, got on the phone with Choice and within another hour or so had obtained their decision. The claim was approved within 48 hours of submission. That's exceptional service. My AC unit was 20 years old. I expected to be responsible for additional expenses incurred because replacement things don't fit, need new parts which are not covered, and work to redo connections and ducting. That was confirmed, and now within 72 hours everything has been set in motion to get me air conditioning. Claim has been handled and approved beyond my very skeptical expectations.

Chris did an excellent job on my toilets. Cleaned as he went thru the process of changing the innards of both my toilet tanks. He is very meticulous about his job. He appeared to like what he is doing. And, knows what he is doing. I would recommend him to anyone with a good excellent rating. Oh very punctual as well

After a difficult time having a correct diagnosis of what caused the a/c to stop working after installation of the electric panel and an a/c tech being sent out by Choice to see what was wrong with the a/c, the original electrician came back a second time to discover the problem was indeed with the electric panel installation and he fixed it.

Went on line, filled in a claim, within hours I had an appointment. So far the customer service has been outstanding!! My appointment will be in 2 days, the app is very easy to use and the response time is wonderful!!

There was an overflow of water from my system in the house that ran thru my wall into my family room. The service guy who came out assessed the issue, made the correction and all is good. He was very efficient and cordial. Would definitely recommend CHW. The service was excellent.

Freddie was great. On time, very friendly and explained the wear and tear of the appliance. I would recommend him again. The service was quick and the problem was addressed quickly. I would recommend this company again.

I don’t know whether it was me or ”the representative, but the person that I spoke with was not very patient in explaining the information that I needed to make my decision to sign up. A prospective customer needs to be informed of what they are getting. Perhaps the representative should’ve been more knowledgeable or more thorough. I have not utilized my warranty yet. I have just signed up, in spite of the questionable customer service.

Overall I’m definitely happy that I got the warranty and it’s already saved me a good amount of money. The tough thing is that my refrigerator broke, and they didn’t get someone out until 8 days later. That’s a long time without cold food. Additionally, once he came to see what the problem was, he had to order parts. So that was another 2 WEEKS before finally fixing the problem. That’s a pretty brutal turnaround on a broken refrigerator. I seem to recall during my buying experience them telling me it would only be 1-3 days for someone to come after a claim was submitted.

Technician's came out stated molding needed to be placed around the unit covering but had to contact CHW to get approval to complete. I paid the service fee but have not heard anything back. It appears that I am paying for an assessment of the issue and nothing is actually being repaired. Please advise why this seems to be an ongoing trend with the technicians I have assigned to my issues.

Each time each incident Choice sent right technicians. Great Customer Service. I would definitely recommend this company and warranty to my friends and family. The price of the warranty and the benefits is worth the monies. The items covered with this warranty is great and extensive.

The first claim I filed the contractor ghosted us and CHW was none the wiser as they were seeking feedback on how the contractor performed. This was a bit disheartening that they were totally oblivious to this. I did refile the claim and this time the contractor that was assigned showed up when scheduled and did a great job solving our problem. Other than having mud on his shoes that tracked all through our house, we are happy with the results.

The Technician who came out to my home, was highly efficient, and very knowledgeable. He completed my repair quickly and completely. He even explained why leak occurred initially and he made suggestions to avoid the leak from ever happening again. He was friendly and courteous.

The Tech was really nice and enjoyed talking with him. He ordered the parts and will be back to install as soon as he gets them. I will tell you if that fixed the problem then. I cannot provide a complete review until the problem is completely fixed.

The person I spoke to went into his detailed sales talk and I listened for a while and then tried to interrupt him to tell him I was not interested and he would not respond to me, he just kept on with his spiel. I continued to try to stop him to no avail. Because of this, your company has lost an easy sale.

Rep very thorough and pleasant but definitely a salesman, somewhat pushy for my taste. Was impressed he found ways to save me money, what he did not know kept checking with manager, I was trying to find a replacement for American Home Shield, last claim resolvement was horrible.

False advertisement!!! Water heater parts covered but not actual tank! WOW why buy home insurance when we still have to pay out of pocket for tank and labor PLUS the deductible! On your TV ad with George Foreman he says if we can fix it we’ll replace it, NOT TRUE! I’ll make sure to inform other people we referred of our experience and I won’t refer anyone else.

Was referred to the resolution department who had my previous call in the system. Matter was resolved quickly and efficiently. Appreciated the helpfulness and consideration taken with my issue. The entire call took less than 5 minutes and they were even able to submit a new claim for me, necessitating me having to file the claim online or by phone.

Tal was very knowledgeable and answered all of my questions. I came away from the experience very pleased. I will send more referrals without any hesitation. I have used Choice Home Warranty insurance for a number of years at different homes and have always been happy with the service.

I signed up and paid for two home warranties on September 8. Although I've received an email to sign into the account center to view my contract(s), I have never received any contract number that is required to sign in to review the documents.

I called Choice because my microwave went out. The technician was great. He was quick to respond. Choice decided to scrap the microwave and not fix it. The replacement amount was not even half of what a new microwave would cost and it was only in the form of a Lowe's gift card, which means I cannot even shop around for the best deal. I am very dissatisfied with Choice Home Warranty.

I s/w Dyniya and she kindly explained the whole policy as to what would be covered if I switched to Choice. She was very thorough and very nice and really went into a lot of detail with me. I was hesitant at first, but Dyniya really explained to me and reassured me, and what I really liked, is she gave me her direct contact. Very good first impression!

The technician was informative and friendly. He was on time and let me know ahead of time that he was on his way. He explained the situation with our old washer and it might not be possible to fix because of parts no longer available. Choice reimbursed us and now we’re waiting on our gift card to buy a new washer.

This company is fast to put a claim and answering the customer and assign the professional for repairing and guarantee for the jobs. Also, this company is really fast in ordering the new parts if it is need it and follow up with the information.

They didn’t come at scheduled appointment day but called. They eventually took care of the problem. We were experiencing 109-degree weather at the time. It would have been better if they would have come when scheduled. It was miserable going for so long without A/C.

This was the third time that I have called to have a repair done to the garage door. Each a different problem. The first time I called, service was referred to Winston Garage Door, LLC. I was scheduled for four days out. They were a no-show. The next time, even though I requested a different vendor, Winston Garage Door, LLC was assigned. I was scheduled three days out. Again a no-show. When I called Choice Warranty, they called Winston and were told that they were busy and that they had tried to contact me. There is no record on my phone of any missed calls.

I submitted my request then received an email notice that technician would arrive during a time period on a certain day from a certain company. Technician was on time. Technician saw situation causing the leaking water, adjusted the unit and my problem abated. Also advised that what he did might not solve the problem long term.

Dryer Was repaired by your technician on time. I was very happy with the technician and the service from Choice and Alpha. This is my first time using Choice for my home warranty. I will recommend choice to friends and family. Thank you Jerome **

Mayer ** was a very pleasant person to work with. He answered all my questions and I truly felt he wanted to help me. He also made sure I took advantage of all the promotions and discounts I was eligible for. I am very happy with the decision to purchase the home warranty!!

The technician came out and was very fast and professional. He figured out our problem and repaired it. Took about thirty minutes to change two GFI's and an outlet and he was done. We would use this company again, great job.

My service was handled quickly and the tech was professional and completed service in less than 30 minutes. Excellent service. My service request was scheduled in about 2 hours. The tech came the next day and was on time as scheduled. Could not ask for better service.

I purchase Home Warranty today and Luke ** helped me on the process. He's been very good in explaining the coverage and some other details of my purchase. Everything was processed in a timely manner. Very happy with the service I got from Luke **.

I like my service with Choice. If any equipment goes, they would replace it. I opened a service request for my garbage disposal and they were quick in getting me the technician. The technician came the next day and fixed the issue. It was a minor one.

I changed the filter on the fridge and emptied the icebox as I had been away for a couple of months. The next morning the fridge started to leak--an ice-making problem. I called Choice HW who took the details and within a couple of hours had set up an appointment for a local repair service to visit the next working day. They came on time and within an hour the problem was fixed. Excellent service!

I was pleased with the service. The repair person had to reschedule my visit. I did not know that he had called to reschedule so I wasted an entire day waiting on him. I would suggest that next time he would leave a message.

Customer service representative by the name of Albert is very helpful and polite, he explained clearly the coverage, hopefully Choice home warranty is a reliable warranty for homeowners like me. I hope in the future it will cover roof tiles.

Service was pretty quick to get someone out. The electrician was wonderful. Very nice and right to the point. Great work! My light works great now and I really appreciate the service. Glad I have Choice Warranty and JAB electric did a fabulous job for me.

My tech showed up on time and repaired my system in no time at all. I am very happy with the service. He was very professional and friendly. I contacted the warranty company on Friday and was able to get an appointment within 2 days, which was very convenient.

I would have given five stars especially for the person who signed me up on the phone. However, I continue to receive calls from Choice to 'Verify my information' then go on to try to sell me security systems etc with ADT. I have now asked them twice to not call me regarding selling more products to me. I am still getting these calls.

Adam ** called me soon after I input my number during the application process. Adam spoke to me about the warranty coverage, he was very clear and concise as to what was covered and how to lock my rate in. I felt very comfortable asking him questions. He actually answered every one of them, he's very good at explaining the information I needed to make my mind up.

Bathroom faucets have stopped working - no cold or hot water. CHW has more than once provided excellent service in taking care of our problems. It seems that when it rains it pours, and again we call on CHW for help.

We were in the midst of the dog days of summer with the temperatures reaching the low 90s, when all of a sudden I noticed the temperature in my home was rising. Even though my thermostat was set on a comfortable 75 the temperature in my house was approaching 88. I panicked, then I remembered Choice Home Warranty. I went online, filled out the outage and waited. Very soon I received an email confirming my outage and assurance that a company would be contacted. (It was late in the evening). The next day I was able to check my account to see the company and when they would be out. The company was wonderful, had a very honest reputation and strong work record. I am so pleased with Choice Home Warranty!!! And with Mericle Mechanical LLC.

I had an ongoing issue with my dishwasher during the pandemic and I decided to put a hold on service for my safety. I spoke to I believe Reno and he was very helpful in getting me my answers. Thank you. I was about to switch.

I have been a long time customer of Choice Home Warranty. Your Company has always been more than fair and timely in scheduling service calls and resolving warranty issues. I am pleased with your services and plan to be a life long customer. Thank you -

The switch that starts the garbage disposal needs replacing. The repairman said he needed to order the part. So the job is not finished. Thank You for sending someone out as soon as possible. The repairman was very courteous and helpful.

Technician was extremely professional and did a excellent job, my air working perfect. I have other company who repair my unit before but did not did a good job. LS was from the start perfect, fixed all problems and did the repair even the other company bad service.

The dryer was not heating. The tech called very soon to verify the appointment. The tech was very good. He fixed the problem in a timely fashion and he was courteous. He also kept in touch by phone when he was on the way to my house.

I was with Choice for quite a few years and I wasn't disappointed with them. Everybody was friendly, nice, and informative. I had a claim and Choice told me the name of the contractor. They gave me their phone number and what time they would be arriving. I would highly recommend this home warranty. I just dealt with a Realtor and her coworker asked me about the warranty. She told me, “I'm so glad you told me about Choice.” She had heard other people had it but didn't know how satisfied they were.

Our garage door opener failed to work. Your organization along with tech corrected the situation. We have been members of the CHOICE family for over eight years in two states. The service has been excellent on all the calls requested.

The people we dealt with through the whole claims process were excellent. The refrigerator replacement cost offer was unacceptable and offensive. There is no way we could replace it for $895. I do not think it speaks well of your business policy that I had to go through three different people to get a settlement that still fell short of the replacement cost. It was not a smooth or enjoyable process.

This was my first claim with Choice. It went smoothly & without any issues. I’ve had other home warranty companies, and have been so discouraged and dissatisfied. This was the first Home Warranty company that seem to do very well with handling my claim from beginning to end, and I didn’t experience any issues or frustration. That was a very nice change from my previous experiences with the other Home Warranty companies. The contractor that called me and performed the repair service was great. They were responsive, professional, friendly, and courteous. My claim was handled very expertly and quickly. Based on this claim and experience, I would recommend Choice Warranty.

I filed a claim and explained to the telephone girl what it was she put it through. Then when the company sent a plumber he took my $60.00 and said he had to have it OK first. Then I received an email from Choice saying it was denied, so I was very upset and asked for some help with it. Chrystal ** had left me a email. I called her & she said I could pay another amount and they would pay the plumber something, I agreed, but I am unhappy with the system. But, Ms. ** was very nice to deal with.

Horrible..Waited and waited days for someone to take the job. Never got anyone..I contact Choice all the time and they are just “sorry for the inconvenience”. What good is that when it’s days with no ac!?..I called in and canceled my 2 policies with them and all I was offered was 2 free months. How about getting someone to come fix my stuff? They get paid on time monthly but when we need someone it’s the run around ..Never will I recommend this ** service.

The assigned vendor was great! They answered calls and adjusted their schedule to work for my tenant. Past warranty companies I had used were very bad at those two things. This is my first service request and I am very satisfied.

You are getting more efficient and more good service team. Good job. This year, I had break down pool pump need to replace and waited a long time for replacement. Actually the pump was available at a lot of retail stores with discount, didn't need to insist to buy from manufacturer. Otherwise, I am happy with your service.

We had been with AHS for years, but we had so many problems over the years. This last one caused us to file a Department of Insurance complaint. That made us look for another home warranty company. Choice Home Warranty was 5 star rated and had many strong recommendations, so a call was made to find out the details. Initially, the sales manager was warm, sympathetic, and informative. After gathering information and speaking to the my fellow homeowner, we decided to sign up and bring another homeowner on as well. Upon calling back, I learned not all information was completely disclosed about the 5 year plan. That made us leery of the company. A pause to compare the details was taken (hung-up). Then, after careful comparison, CHW was still a better fit for us despite the incomplete information.

Quick to answer phone calls and solving problems. Friendly people at the phone. I think the customer service is the most important item of a sales and Choice has hit the mark. I hope they get good business so they can help other people.

The repair was done quickly and efficiently and the repair man was very helpful in showing what needed to be done. He explained what he found and the changes that he had to do to fix the problem. He was very efficient.

My AC stopped working in the middle of the night. I called CHW the following morning... They processed my claim and made an appointment to have the issue taken care of... A few days later my AC was up and running. Thank you.

I am not use to how this works, it is my first time. The technician was great, was there the day I called, was very informative and very good with how he was with me! I do not know why I am getting a Lowe's gift card and when I signed up I was told I get new whatever it is but now it seems I only get what the company thinks the broken refrigerator was worth!! I do have a number of questions I would like answered!!! Again my first time and besides a very questions it has been a fairly good experience, would like to hear from someone in management so I could get my answers??

Repaired garage door spring. Quick install. The service tech was friendly and knowledgeable. He as able to diagnose the issue right away. He exceeded my expectations arriving on time within the time window provided. The warranty claim process was quick and easy as well. An appointment was set right away. The technician arrived the next day after filing the claim.

Choice Home Warranty provided repair service that fixed the problem. They were prompt, professional and courteous. The repair technician from Reliable Garage Door was very helpful in syncing our remote devices to work with our garage doors. We appreciated his commitment to service excellence! We are very satisfied with our claim experience.

The good. Very quick to respond to a claim. Appropriate appointments made properly. The questionable. Under the assumption based on verbiage used when obtaining this warranty, that appliances would be replaced with a comparable product, regardless of age. No so, apparently there is fine print that was brought to my attention. While I did receive funds to replace a refrigerator, it was $800 short of a new replacement.

I had excellent service from CHW and from the garage door company. No arguments, no hassles, easy communications. The service company responded quickly when I need to change my appointment. I am very happy with CHW. I will stick with them.

A/C Compressor went out. And the area that it was directed to read initially did not state or cover exiting warranty on a appliance, so I appealed and then the case worker quoted a whole different area than the first person asked me to look at. I know the scam, you guys always look first how you can get out of honoring your agreement to the contract and I'm sure there is some kind of bonus for doing so, if it's only to keep the employee job. Since I was told two different things maybe the idea of entertaining picking up the labor part at least could had been discussed.

You don’t have to pay hundreds of dollars to get repairs done with Choice. Just pay the co-pay. The AC wasn't working properly and I called to place the claim. Then, someone came out. The technician called Choice for authorization to do the repair and he did it the same day.

Very fast and professional service. Every tech that came was awesome. Choice hires the best people to do the jobs. My previous warranty company was never this awesome. I will make sure my coworkers and family know about this company. I had a light issue that was fixed in no time.

Very helpful and proactive approach by the representative made my experience more enjoyable. Looked into where I could be helped and then setup a ticket and provided all the necessary information needed for the next steps. I would recommend Choice Warranty.

This is our 10th home, each of which we have covered with a home warranty. In our experience, having an annual tune-up (not covered by plan) of our HVAC system is invaluable to minimize break-downs, so well worth the additional $125 cost. It is extremely difficult to obtain names of partner HVAC companies from Choice, so that we can have this service performed by a participating company (which helps establish a relationship should a problem happen). It would be great if Choice pro-actively offered such contact information (which would also reduce claims).

It’s been two weeks since initial claim and still not resolved. My pool is starting turn green with algae since I can’t run the pump. I would hate to rely on your company for a more pressing issue like my AC in the Florida heat. Can’t rate the technician since work is pending parts. Unacceptable.

Technician caulked faucet which was leaking water from base with silicon caulk. Told not to use for 24-48 hours. After 48 hours faucet now leaks from knob. Sign of leak in ceiling..told can’t address cause I did not see water dripping.

I am an elderly widow and having a Choice Home Warranty lets me sleep at night. The assignment for help is always fast and the help is good. I just got a new Garage Door opener system in perfect time for the busiest hurricane time. Thank you, Choice Warranty!

I am very happy and excited that I will be free from finding people for any repairs for items you cover in warranty. Your people are very knowledgeable and courteous and are the reason for me to trust your company. Thank You.

The Technician was on time, very professional and diagnosed and corrected the problem with my washer on the first visit. He called to ensure we knew he was coming after sending a reminder text. Excellent Service. Dana ** from Techline Appliance Repair Corp.

D.J. ** was very courteous and professional, and has the expertise to diagnose and repair the Samsung refrigerator problems on my Refrigerator. Choice Warranty was prompt and efficient at approving my claim. I was very impressed with D.J. **'s experience with these same problems he has and repaired with Samsung refrigerators in the past.

Freezer broke. Turned in claim Aug 27. Tech finally came Sept 3. They offered gift card for half the value of freezer 9/6. I opted to have them call me for a resolution. Policy year was up 9/7. They called me 9/10. Told me since policy ended they didn't have to pay. Freezer was covered and failed during policy period. They promised to replace. They LIE.

Someone came out to fix my oven, it was lock up and said You would have to put in a new oven. He said they did not make that part anymore. I would like to know what is going on. #2 problem is my kitchen sink faucet, no call back as to when they will fix it..Came out on 9/1/22. Please let me Know what is happened. Thanks. Tom **

Simrel Plumbings tech kept me informed by texts of his appts. When he knew when his office was scheduling him after the Labor Day weekend, he kept me informed on his appts and did a good job installing a new unit. Although I had a different manufacturer installed, they replaced it with a different manufacturer and also replaced an old switch which was shorting out.

The pool you have sent were quick with getting a technician to our house. They are ready to fix our pool but they are waiting Choice Home Warranty to authorize it. It has been 2 weeks since the technician was at our house and one month since our pool has been out of commission. If choice is going to take this long to authorize for something to be fixed then I'm glad it wasn't something like our AC with the high heat we have had. The pool company has been great, Choice Home Warranty has not.

As I said above great prompt service, peace of mind...Excellent technician. Peace of mind to have this service coveting the whole house since I am widow of modest means. I RECOMMEND To ALL MY FAMIlY AND FRIENDS. Great service

The best! Home Warranty ever. I am so pleased with Appliance Repair Experts they came out and did a brilliant job for me. Sam made sure the job was done completely right. I am so satisfied with their work. Thank you Choice for sending your best! :)

Repair of leak occurring between the water tank and the base of the toilet. Technician arrived during the specified time range. He was courteous and thorough, making certain all the parts were working properly before he left. This was my first experience using the plan and it was great! I've had other repair programs that didn't operate as advertised. I'm totally pleased with Choice Home Warranty. Thanks!

Technician who came to my house was awesome. However Choice Home Warranty I wish I had gone with somebody else. Terrible service. Wouldn’t recommend to anybody. Denied my claim after being submitted again. Terrible service. If problem is not resolved I will choose another home warranty company

The salesperson was polite, but too eager to sell appliance protection insurance. He was extremely persistent, even raised his voice and insisted his insurance product was the best on the market. I told him this was the first company I called and wanted to check with other companies to compare coverage and pricing, he said if I hung up he would not give me the deal he had offered me for 6 years and two months at $320 per year. He then changed it to $325 a year and apologized for that change. I ultimately gave my credit card information because Gary ** repeatedly said & indicated in emails that I have 30 days to cancel and get a full refund, even if I filed a claim within that time.

I called Choice to discuss changing home warranty companies because of the tremendous dissatisfaction with my current company. Luis answered all my questions efficiently, clearly and completely. He facilitated my signing up with your company. And seconds after we hung up I received a confirmation email from your company - basically everything he said he would do, happened. A stark difference between you and my old company. So far very happy.

I was pleased with the timely response to my work order. The parts were ordered before the technician left my house. He was very friendly and helpful. This was my first work order. So far I pick them over my last warranty service.

I spoke with Alvin, He was very cordial and made me smile when he asked if a veteran or senior lived in my home and I answered "me". I must sound young on the phone. Tee hee. I had three different options to choose from. Alvin checked out all options and we settled on a great price. Living alone leaves me at a disadvantage when something breaks down. Now I can have peace of mind.

I was very pleased with my service. The technician was very professional, prompt, and explained everything that had to be done. It took less than 45 minutes for the repair. I'm very happy with CHW. They are affordable and reliable.

I contacted Choice Warranty about our central air conditioning not working properly, and they set up an appointment for us within a couple of days with a company that was very accommodating. I will refer Choice Warranty to my friends and family.

Now my Washing machine is leaking. I call about the problem and I am waiting for the technician to call back. The machine is 12 yrs old. I hope the technician could fix it. Still waiting for your call. Please call me.

Our claim was resolved in a very reasonable amount of time compared to our experience with other companies. The issue with our air conditioner was fixed in a timely professional manner. We would recommend both Choice Warranty and the technician to our neighbors and friends.

Very easy to start a repair claim. Technician arrived 9 days after starting claim and diagnosed the problem. Ordered motor and came back 3 days later to complete repair. Technician very thorough and quite efficient. Only negative was the wait time.

Contractor arrived on time, explained the condition of the door. After approval, completed work in a timely manner. Assured me that the job was working properly to my satisfaction.. Offered to move vehicles from garage prior to work to be completed.

I was pleased with how the Rep. worked to get me the best deal for my plan. Also this plan is rated very high for Home Warranties and is one without a cap. The coverage items were just what I was looking for, also there is add on options. I think it will be just what I am wanting.

I was very pleased with the prompt and friendly service. Our problem was taken care of within two days. Happy, Happy!!! Choice Home Warranty did good. And I would recommend them to anyone who does not have this type of insurance on their home.

You assigned someone for the job. They never showed up until a day and a half later. They were supposed to show up between 11 -and three o’clock, never showed or call. Then they were supposed to come the next day at 9 and they finally showed at 2 o’clock in the afternoon.

Awesome experience. Speaking with Leo ** was a pleasure. All of my concerns were addressed in a very polite and courteous way, and he explained everything so that I could understand everything. I hope to remain a customer for a long time. Thank you.

I was able to get a technician who had done previous repair on an appliance so I knew his work would be topnotch. Appointment was made quickly. The technician again proved that he knew what he was doing. THANK YOU for another great experience!

We requested reconsideration of our claim and provided product specifications for case manager’s review. Nevada ** responded and she was professional and listened in a very patient manner. We feel the re-evaluation was fair and her customer service was exceptional. After the call, we had another question and she followed-up with us promptly and offered to assist. Thank you.

The process was simple to get someone to come out, however Sears has been painfully slow to get my freezer fixed. I understand the supply chain has some issues, I find it hard to believe that they can't get a common part for a refrigerator in 4 weeks. I'm still waiting with no end in sight.

Jason was quick to find the issues and file his finding which allowed us to move on to the next step. He was honest that he could not fix one of the AC units and recommended an electrician. Within 24 hours we have the electrician coming.

The plumber that Choice sent was very knowledgeable in his craft. He did the work he could do then left with the ability to return with all the needed parts to do the repair. He told me he would return with the needed parts and finish the repair the next day, I am confident he will do as he said.

We have used our warranty three different times during the 1.5 years we have had coverage and we have been pleased with each outcome. We have also recommended the company to others. The plan price is reasonable and their communication timely.

Extremely professional and thorough! Came in masked and assessed my appliance problem. Showed me where the problem originated, and explained next steps. Shared the service calendar with me, allowing me to select the return date that worked best for my schedule.

Came home Sunday after church to find A/C had quit working. I found the outside unit (heat exchanger) not working. Went online and filed a claim with CHW. It was a holiday weekend, the technician showed up on Tuesday within the "window" of the appointment. He found the problem and had the unit up and running within 30 min. This tech was EXCELLENT. Sure wish there was some way of getting repairs completed on weekends, even if it involved an option of paying extra $ for weekend/overnight service call. Why does my unit always break down on weekends?

They came and did what they were supposed to do and the hot water now works. The cleanup was good. The only downfall was they broke my doors. The doors are off the hinges and will not go back into place. But everything else was done correctly. I’m satisfied. Thanks guys!

Israel ** from Real Garage Door Services was just perfect. Very personable and knowledgeable….Cured our problem in no time….Would recommend again and again his company and of course Choice Home Warranty. Making a service request is easy and promptly replied to.

My AC malfunctioned the Saturday before Labor Day! I submitted a request and was pleasantly surprised that the claim was worked on Sunday and assigned to a contractor with an appointment for 3 days later. The contractor was professional and solved my problem.

I regularly use both services and find them reliable, dependable. and professional. Their reliability is demonstrated by their non-failure to pick-me-up, and get me to arrive at all my destinations on-time; I know that they are dependable because they have never let me down in the past; and their sincere, friendly "welcome-on-board" attitude, and quick willingness to help needy people is very professional. Thank you.

So far, excellent. I love the option to hire someone locally, pay them the service fee and have them work with you for payment. I have found a local handyman and am waiting to hear from him. Great service to have this home warranty.

With the info that Choice was rated #1, easy to leave everything to their hands. We have had other companies in other areas leave us flat. It is very easy to see why this company is number 1, it is spelled out in the contract. We did not receive any incentive for this review.

I've been with Choice Home Warranty for almost 4 years now. We signed the 3 years deals to begin with and now we are with them on month to month contract. We have reported issue with our dryer almost 8 months back. Since then they sent 4-5 different technicians at home to fix the issue. One the technician has even interchanged the position of washer and dryer. This cause leakage in our home. Company rejected the responsibility as they don't own the damage caused by technician.

Plumbing request met with urgency and professionalism. There is nothing much to add. - within h 24 hours the problem was addressed and fixed. It was a leak of piper under kitchen sink - thank you for a great team to support the clients.

The technician knew the problem right away. The micro had just stopped last week. I had no idea so I submitted an online claim. The website is very easy to navigate. Last year we had a major appliance fail and CHW stepped up again. It's time to renew for another year. We will!

I was charged 2 deductibles for my AC claim- because you had to cancel my account and start a new account (because I paid for multiple months in advance) it somehow became my problem that you couldn’t connect the 2 visits together and charged me twice. It took several calls and a supervisor that accomplished nothing. I finally got a girl who understood- this isn’t a me problem. It’s a home choice problem and waived the deductible for my next claim I had for my dryer- guess what? Dryer guy wasn’t even going to come if I didn’t pay him the deductible- now I’ve paid 3 deductibles for 2 claims- why is that?

I called to find out if my policy has been activated; it is now active. I filed a claim today. I was given my claim number and told to expect a call...it wasn't five minutes when I received a call from a provider to schedule an appointment. AND I pay the service fee to the provider upon arrival! I think I'm going to like Choice Home Warranty. So far, so good and I hope it continues!!

Great offers! I was recommended by my brother who uses Choice and am happy I went with them. I submitted a quote online and in seconds a agent named Abe was calling me. Fast and reliable. Hopefully the years to come are everything amazing and more!

Choice Warranty was unable to find a company to fix my Air condition unit. So they gave me a reimbursement offer, that I took and found a Company to come and do the job. Then the Company did not want to do the paperwork from Choice Warranty, so I guaranteed that I would pay them on the spot and they agreed to do the job. They provided me with the paperwork I asked for from Choice, then it would not send from my computer, the email from 3 of choice did not go through, I called the Customer service dept. and they gave me another site, and it bounced back as well. Not a good experience for me.

I’m just not Happy with the time it took to be repaired. I called on 08/26/22. Just got fixed 09/7/22. No hot water for ten days. I was just beside myself. No showers, No hair washes. I just was not Happy….

We have renewed our Choice contract for another three-plus years as we have found you to be reliable and lived up to your service commitment. I am especially delighted as you now service the Whirlpool Hot Tub, and cover small roof leaks.

The experience with the service group was excellent. The issue was that they didn't know Choice had scheduled them to come out on August 31, so I got a message trying to reschedule for a week later. That was really unacceptable as I had waited a week and a half as it was. Luckily the service provider worked with me and someone came out on 8/31. I would say in the future when I have a claim, please coordinate better with the service provider so that we can avoid delays and frustration. The end result was good but it was the effort of the service provider that made it work.

Nick from Nick's Services called and asked to come early, which I was happy to have him do that. He arrived on time, inspected the disposal, and was able to replace immediately because he had a new one in his vehicle.

Oh I was pleased. The workers were always very conscientious and good. The only hard part was if you never got to really communicate with some of the workers as to setting up a Time. Only one time was I able to do that and it was so nice. Basically when you compare to what you get charged otherwise for house calls repairs this is a great deal and I’m very pleased.

This company is a total joke. We submitted a claim, had a service tech come out and it was determined by the technician that the item needed to be replaced and couldn’t be fixed. Was given an estimate of approximately $1,900. The warranty company came back and said they would only pay for approx $500 and we would be responsible for the remaining $1,400. There were no exclusions in our policy stating that this particular item was excluded. It apparently was a covered item or the warranty company would’ve denied the claim to begin with. We have disputed this claim and had to set up an appointment with a claims specialist for a 15 minute phone call and the first available time was into next week. That just proves that this warranty company isn’t in the business of covering items but more into denying claims for no apparent reason. Will never use this company again nor refer them to anyone.

I received a email telling me that my A/C repair had been approved. I thought great but I had no idea what the repair entailed. I called CHW and ask what my repair entailed. The young lady I spoke to said that they do not provide that info and I would have to call the repair company to get any of that info. I would think that since CHW is my point of contact that they would have that information. It was, "Don't call us for any info." Customer service needs to improve a bunch.

Technician put Freon in the & cleaned the outside unit out. We have to if that will do it. Time will tell. Technician was very nice & explained things thoroughly. The cleaning of the outside was at my expense, should have been covered under the warranty. Larry

Phil made it very easy for us to switch our home warranty to Choice. The pricing is great and even though I hope we don't need to use it any time soon, we have the comfort of knowing we are covered should something tragic occur.

Very impressed with this young man...Knew his product and was very helpful...Will be nice working with him...Hopefully this will turn out to be a great purchase for our home and for us...Wish all salespeople were as easy to work with...

Air Conditioner System was not cooling. 9/2/22: Called Choice Home Warranty; was on hold for a long time. Called on 9:4/22, and received a Claim Claim Number. 9/5/22 was Labor Day Holiday. No Choice HVAC responded to Service Request. Notified on 9/6/22, via email, a contractor would call me appointment. Appointment on 6th; Repair on 9/6/22:

First of all Jennifer did an amazing job in setting up this inspection. She was courteous, professional and actually friendly. The contractor Southern Comfort Pools were also a pleasure to deal with; they called in advance to discuss the issue, had the "possible" needed parts on vehicle with them and explained the problem and fixes for the issue.

Excellent and fast service. Wes our technician was prompt and very knowledgeable. Worked very hard in 108 '. Choice Home Warranty acted quickly to our claim as well. Happy all around. Thank you to all. We are very pleased since we switched over to CHW ALMOST three years ago.

He charged my card before I understood that I needed to pay for the entire 3 ear contract today and actually before I said yes. I decided to go with your company after all but paid for it out of a different account. I’m still waiting for my money to be returned to the other account and I’m VERY upset about this.

The technician was knowledgeable, respectful, explained everything, submitted the report to Choice immediately after diagnosing the issue. I appreciated that he was able to return the same day to perform the repair after it was approved by Choice Home Warranty.

They got someone out fast to look at our AC unit and despite needing a whole new unit they approved in a quick manner and approved the whole unit!! Friendly and timely! Great communication and easy to use! Will def buy again!!

It took 3 1/2 weeks before they even got a plumber out here and two days later we’re having the same problem. So yes I’m very upset with them right now so mad I don’t even want to call right now, and now we’ll have to pay another 75.00 fee when someone else comes out.

Choice has been there for me with all my unexpected repairs. My AC unit went out and it was replaced within weeks. We had electrical issues and repaired. Plumbing issues repaired. Choice has not let me down yet. I highly recommend.

Getting claims approved is getting so difficult. That is not only my experience but technicians that come to do repairs reiterate the same when dealing with Choice. I'm in the process of having my second claim reviewed in the last couple months. Wasn't happy with the last outcome and this one doesn't sound good as well.

Technician was great, no problem. The problem was you not checking things out before you sent him. I paid him $85 to tell me you wouldn't cover it because it was a recall from Samsung. Could you not have seen this before sending him?

The service required was promptly addressed. Technician was knowledgeable and resolved the problem same day. In all from initial online claim to repair 4 days. This was to my satisfaction and would recommend Choice Home Warranty to a friend due to my current experience.

This is the first time I used the warranty and was highly impressed with the quick response in scheduling the repair. The technician Nelso was very knowledgeable, courteous, professional and friendly. I was so impressed with the entire process. I have this warranty for my rental property. I am going to get warranty coverage from this company for my primary residence.

The technician was excellent and resolved the problem quickly and efficiently. The Office reception was terrible and has no understanding of Customer service. The way they answer the phone and greet you is terrible and their attitude towards helping is non existing. They are letting the company down big time.

We had to place our first claim recently and I was a little spectacle about how smooth the whole thing would go. Placing a claim was SO easy and they responded immediately and within a couple of days they were out to fix the issue!

Choice is a very good home warranty to have. They’re pretty quick to find a technician to resolve the problem, their promptness should be recommended. They’ll work with the home owner to ensure all issues are solved. I would recommend CHW to anyone who’s looking for a reliable Home warranty.

I was not home but my wife was very happy with the repairman. We thought the leak was from the drain. But he checked it out and he said we needed a new faucet. He made sure that we had approval for the repairs after we got a new faucet.

I spoke with sales rep, Alberto **, today regarding purchasing a home warranty. I was ready to purchase the warranty but I told Alberto I needed to clear up an issue with my bank. He was rude and very aggressive and ultimately hung the phone up on me. He was very unprofessional and I would like to say to the 'powers that be' at Choice Home Warranty: Alberto ** did not represent your company well today and you ultimately lost a customer due to my negative interaction with him.

Awesome experience with the technician. He was able to explain everything I needed to know in regards to the issue we were having with the Air conditioner. Now with his assistance he suggested some key point for next time the problem should arise again. Thanks again for a job well done.

Our technician was so professional and thorough. He was on time and shared all steps. He made the experience so much easier. He calmed our anxiety and was very knowledgeable!! We would recommend him to anyone!! We are so glad we have this protection.

I’ve been with Choice Home Warranty for few years and I was never disappointed. They have really good customer service, they always send technician right away. The estimate and co-pay is very Affordable. If somebody is looking good home warranty I highly recommend it for another customers.

Ravi explained everything clearly. Very refreshing to work with someone who speaks normal English. We are pleased with the price. He sent the requested email with plan coverage, provided his extension for us to call back. We called back, left a message. He returned our call promptly.

Called back, give info on price offer for holiday, then got a disc. let me know the coverage. He informed me he was my acc manager. Outlined all covered items. What's not covered. If I had any questions. There is a problem. Just noticed my address is incorrect. Should be ** not **, hope you get it right, it's important. Thanks.

Matthew answered my questions quickly and easily. He was so helpful. I am happy with the security of knowing that, at my age, I had this option. The knowledge that I will be able to use local repair technicians helped sell me.

I am very pleased with Choice Home Warranty's service. I know I will be taken care of with no doubt. Great customer service and make you feel comfortable with any situation. I will definitely recommend to my friends and family. Thank you!

I was very impressed with the time spent with me explaining the type of contract coverage Home Warranty provided. After the explanation and pricing, I decided the long-term contract was for us. Thank You Shawn for the information and special pricing.

Great experience. They are always available and courteous. I did this online and it was easy and fast to handle. I have put in requests before and have I always been treated with the respect and professionalism, beyond what is normally expected.

The sales rep is very impatient and seemed arrogant. He disconnected the phone when I was asking the confirmation number for the transaction. I am very disappointed with the Sales rep and wish I will not be connected to him in my future calls.

Prompt reply from CHW. Technician was very efficient & customer oriented. Very pleased with service! So glad we have the home warranty to guide us for incidental home repairs that crop up. Thanks CHW!! CHW was offered when we bought home & renewed after 1st year.

I have been a customer for many years with Choice Home Warranty. My experience with them has been positive. I recommended Choice to my co-worker just yesterday. When I speak with customer service directly, the representatives are always attentive and polite.

Outstanding Home Warranty program. This is the second home that I have contracted with Choice Home Warranty for coverage and I could not be more satisfied. I have only had to use the warranty one time but their service was excellent. No hassle and no issues with getting my water heater replaced. I would recommend CHW to anyone who owns a home. You will be glad that you put your home under a CHW protection plan.

I called through the automated system which was seamless. The technician was very professional and had our air condition unit running after replacing the fan motor. Prior to his arrival, he text us and updated the time and date he would arrive. His arrival time was prompt.

Maurice called me after I put in a request for quote. He was very knowledgeable and even was able to offer additional incentives. I have worked with two other home warranties in the past 15 years. I'm glad I decided to check out new home warranty companies. I joined immediately.

The plumber service was swift & properly repaired. I have grown very tired of the Choice Warranty services. Previously you refused to have the electrician replace the ballast in my kitchen light fixture. Replacing a light bulb is one thing, but replacing a ballast requires electrical knowledge. You regard the two on equal footings & they ARE NOT. Now you refuse to pay for the plumber to replace the pop assembly & rod in my bathroom sink. Unknown if we will continue to pay for your warranty service if you won't pay for services to be done at my home.

Called Terry in the morning and he was able to schedule me for the afternoon. He text before arriving and showed up promptly thereafter. He found the issue with the AC and fixed it. He was very professional and I would use him again!

I received an email telling me that you would give me $335.00 to replace my dryer because you did not want to repair it. When I decided to accept the offer I was informed that the gift card would be emailed to me within 30 days. I did not get an option to decline the offer after finding out that it would be so long to get the gift card. I am very disappointed.

Technician Travis Swint was prompt and focused on the repair needed. This is the 2nd repair needed in 3 months with 1 pound of Freon added and a new capacitor on outside unit. I am very happy with the work completed.

The technician that came to our home was very polite and knowledgeable of his job and explained to us all that was going on with our refrigerator. We are so glad that we CAME BACK TO CHOICE when we purchased our new home.

Technician was very knowledgeable and respectful. He fixed multiple leaks in different toilets very quickly and professionally. Not all the plumbers are like this one. He was at a different level as compared to any other plumber I have dealt in the past.

The products are well enough, it sounds like a really good deal, but the customer service person I spoke to was EXTREMELY pushy! To the point that I had to cut him off and ask him to please just process my order for what I asked for. I told him my financial situation and how I wouldn't be able to buy one year's worth of service, like it was a HARD LINE that I couldn't do that. He said ok. Then tried to sell me THREE years of service. And kept interrupting me to try to get the sales pitch in! Very rude and irritating when I'd already told him no several times. If I can't afford a year, I definitely can't afford THREE. Listen to your customers and stop trying to get your word count in!

OK, we all know that no warranty company wants to cover claims, but I have felt listened to in the appeals process and feel that I have gotten my money's worth from this warranty. I like the peace of mind that having a home warranty gives me.

We just bought our house in July and fortunately we got a home warranty with the house because both the AC and now my stove has gone out. They have handled both claims for me in one call and even helped me get my policy number which I didn’t have because the info was going to the Realestate company that set up the warranty for us.

It took 3 months to get a new unit installed, it broke down a little after two weeks and Choice and the tech that install it are not being helpful. They set a new appointment 10 days away while my house is 80 degrees. My case manager Aaron ** won't do anything to help and the call "drops" when we ask questions and won't call back. Don't waste your money with this company.

My AC went out on Wednesday, I submitted a claim that evening and heard back from Choice Home Warranty the following morning. They had already made an appointment for me with a local repair company. CHW lives up to their promises.

Services were great, punctual, courtesy, polite, straight to the point. Problem was solved in little or no time. They advised me that if I had any problems, I had up to 30 days and they would return with no additional fees. For future reference they need to have receipts for the customer.

I had leaking water from standing shower. I called and got response within 24 hours and technician came within 72 hrs because of long weekend. Technician fixed leaking water. I am very satisfied with them. Just one phone call fixed my problem. I highly recommend to take Choice Warranty. It’s pay off.

He helped us find the best plan for the money and I couldn't be happier. After 30 days, I can get them to help us fix a lot of things wrong with this house. Thank you, Danny!!!! Hopefully, the service we receive will be worth the money spent. Our old plan which we had for 2 years (Asurion) only covered appliances. When our toilets backed up due to the excessive rain, Asurion refused to help. I had to pay Roto Rooter $445.00 to unstop the clog.

The man I talked to was very good knowing everything. He was great. He explained to me very well so I can understand everything. He answered all my questions and was on top of everything. Explained all prices for the year and by month. He was very helpful.