Choice Home Warranty Reviews

Sometimes, submitting a claim to Choice Home Warranty has been fine, and at other times, it's been awful. The claims representatives have been 97% good. I use their website every time I file a claim. They don't load all the information in. So when you're trying to follow your story, whether I want it or the person I'm talking to wants it, the whole story isn't always loaded in the system. The technicians have been challenging half the time and wonderful the other half of the time.

I go on the internet when I have a claim and it's easy. The turnaround time is 48 hours and I've never waited more than two days to at least get an appointment scheduled. I had a claim for my garage door and a young man who came out to work on it. He was amazing and he never missed a lick. When the parts to the door arrived, there was a lot of assembly that needed to be done on the rails and the chains. Before he ever opened the box, he went to his toolbox and got out every tool that he needed and laid them out on the floor where they were gonna be needed. He then opened the box and laid the parts out on the floor where they needed to be. He proceeded to put them together and he never backed up. He knew exactly what to do and how to do it. It was like watching a robot work.

My experience with this company was not good at all. First of all it took you guys days to get out here which was not good as it was an emergency with my refrigerator and now I have lost all of my food. Secondly when you did finally get out here they found out it could not be repaired and you are reimbursing me with a Lowe's card that takes 30 days to receive towards a purchase on a new refrigerator so what am I supposed to do in the meantime as I need to get a new unit asap as I have no way to keep my food in no fridge and need to get a new unit now.

It's easy to call and get the repair that I need right away. They send multiple messages through email and text of who's gonna be coming in, what time, and reminders. Recently, there was a water leak in my washer. It turned out that the hose was misplaced when we moved to the house and it wasn't in the right socket. That's why it was leaking. It's performing well now.

Elderly people are not used to computers so using the website has become difficult as well as getting Choice on the phone sometimes. I haven't used them much but when I used them, it was good. The guy who came to see our stove last time figured out what was wrong and he ordered the parts. He said that when the parts came, he would come and fix it. To diagnose, the guy took less than half an hour and there was a different technician to fix it. It took a little longer time because my stove was recessed in the counter so you couldn't see the screws. But he figured it out.

Quick response from Choice and actual company Bosch. Seamless process! It was one of the reasons we chose Choice Home Warranty. My brother recommended this home warranty from the positive response he had with your company. Thank you! I can say enough about the quick response because it’s Florida and we can’t go long without proper air conditioning. Thank you again so much.

Crew came out to replace garbage disposal. Wasn't sure if it was an in-kind replacement but they did a good job. It took some time to get them out because late appointments were not readily available. In the end we worked out the schedule. Good work. Overall I was satisfied with my experience. I would recommend them to my friends who are at home during normal business hours. Thank you for the good work. JS

It has been very difficult to find someone to handle the claim. Finally after almost 2 weeks, I contacted someone who had done some work previously and they were retained. Had to wait several more days for them to come out to inspect. I have learned to claim is covered but now it’s another week and a half or more before the actual repair will take place. Total time from start to finish on this will appear to be almost one month, which is totally unacceptable.

It's not likely that this is written but you need to know. Your company for some reason has no problem apologizing every time I say something which tells me you're use to being not so good (kind words). I had 2 legit reasons to call you. My brand new refrigerator suddenly stopped making ice and door wasn't completely closing. The tech said it was legit and internal. These two items are not even expensive and you denied based on a word "damaged". Hinge cracked strangely and ice maker stopped properly working. It's a newer fridge (2 yrs new). Just outside my warranty of 2 years. I appealed and still have not been contacted.

He fixed the horrible noise the dryer was making but was unable to fix the heating issue without parts. Was not sure if parts were available due to age of dryer. Have not heard back from you or technician.

Submitting a claim to Choice Home Warranty was easy to do through their website. They sent somebody out in most of the claims that I’ve had to do and got the problems fixed. I didn't have to have a whole lot of interaction. I just had to message them about something and then they would reply within their time limits. The techs who came got stuff taken care of. People haven't been in this house for a couple of years. For the plumbing issues, they had to come back. Scheduling is an issue because of where we're at. So, everybody has to come from Midland, which is 35 minutes away or depending on where they're at. So, there's not always somebody right in town here to pick up the warranty work. Somebody has to come from far away and Choice often schedules everybody in this town on one day. So, it seems like a delay. One time, it was a week before somebody could get out.

Fast service to repair electrical problem! My only complaint is that the technician from Bright Star failed to give me a receipt for the service fee. I requested one but he said I didn’t need one since he owned the business. I explained I like one for my records but he still said there was no need and left.

I like knowing that if something happens, I can get ahold of Choice. They come and the contractor repairs it for me. For my recent claim, my washing machine wasn't finishing cycles. The tech told exactly what he was putting in. It worked well after he fixed it.

We live in a smaller town where repair technicians are not as plentiful. Choice works until they can find someone to service us even if they have to come from a neighboring town. This time the technician was quick to schedule and knowledgeable thereby getting us back up and running.

My appointment was scheduled for Monday for my heater that just stopped working on Friday. He called me Saturday morning about hour after my appointment was scheduled and said he had an opening today and he can be at my house within 45min. I gladly took it as I have two smaller kids. He came in, knew what he was talking about and fixed the problem within 10-15minutes.

The heat index was 115 degrees. The air conditioner went out. I called them. It was gonna be five days before they could get a repairman. I said, "That's not gonna work." Choice is not worth having if it can't come when you need it. They're great on the phone. They're really slow on the action. They took way too long. When you have an emergency, you want it right now. You don't wait for five days. Make an appointment for two days and the guy never shows up.

Our Choice warranty has been a good value. We're contacted quickly by the vendors to schedule a time to come out. Most recently, our microwave wasn't working. Within five minutes, the tech figured out what was going on and we found where a wire had shorted. He replaced and fixed that. It's nice having Choice to be able to get someone to fix problems. We pay our $45 and everything is taken care of. It's great.

I was so pleased to be recognized just by my phone number when I called. Requesting service was so easy and had a technician scheduled the next day, for that week. I have worked, and fought with other services that NEVER even found me a technician. Such a relief to find such a reputable company.

Eddie with 5 volt Electronics was great. He called 30 minutes before he came, that was good, because I had to put my dog out. He’s going to order my part and fix my oven. Will have a working oven before Thanksgiving. Love the Choice Warranty. They respond quickly, within 24 hours. Best choice a homeowner can make. I would highly recommend Choice home warranty.

Having moved into our home, we realized as senior citizens that we wouldn't always able to run and repair things as quickly as we have done in the past. Our neighbors in the past, as we moved, had Choice Home Warranty and seem to be very successful with the fact that there were four kids in the home. There was always an appliance that was not working. And they seem to have very good luck with getting it repaired, which is a big deal, and in a timely fashion. So, I selected it. I even selected it with the fact that I'm not gonna make any changes. I paid for three years. I was comfortable. And my husband was in agreement.

As a new home warranty looker I had the pleasure to be helped by Frankie. Frankie took the time to walk me through all the pros of the various plans. Along with letting me ask questions to clarify things I did not understand. I appreciate how kind, respectful, and knowledgeable he was about the plans offered by your company. I have called many other home warranty companies today trying to find the right one and by far Frankie was the most professional and informative interaction I have had while searching for a new home warranty. Thank you Frankie for your help and patience in selecting a policy that works for me.

Choice responded quickly when I made a claim. The water heater broke and they sent a company to provide services. They had to change the whole system. The water heater was in warranty but every time they touched it, they had to put the little tank they had in there up to code. But that had to be out of pocket.

I received a quote online and immediately got a phone call to discuss it. The gentleman who helped me was very thorough and answered all my questions. It was a great way to start off a business relationship, and I’m hopeful that I made the right decision for my home warranty.

The sign-up process with Choice was easy but I've been less than impressed with their communication method. They have a portal that notifies you that your appointment has been scheduled but you have to sign in to see it. The emails tend to be a little bit delayed. So, communication as far as the service calls are less than efficient. Then, on the times I've had service calls with them, it took them five days to schedule the appointment and then it was another week for them to schedule an actual technician. So, I ended up calling my own plumber. It was a leaky pipe on a hot water heater and considering that it was an emergency call, Choice didn’t treat it as one. That delay caused further water damage to the area plus, going out of pocket for it.

I called Choice Home Warranty once and I had a very good experience. Choice doesn’t have a limit for coverage and the price is decent. The contractors are fair and I was happy. This time, I called them for a dryer and the service was fast. The tech did a good job. But it’s not turning well and making a very big noise now. I'm gonna call them again if it's also gonna be so good. They should come check out what's going on.

I had plumbing issues. The techs that they got were very professional. I liked them very much. The process was okay, other than it took them a week and a half to find somebody. All in all, I'm glad I had Choice Warranty.

Was talking to a friend about home warranties. Decided to call Choice Home Warranty and see what they were all about. Called. Didn't have to wait long on the phone. Got all my questions answered, signed up quick and easy. Representative was very helpful. Knowledgeable. Representative gave me the discount that I asked for. Sent the email.

My first claim with Choice was a little difficult, took about a month. But that was a problem, not on their end, but with the contractors not fulfilling their part and getting ahold of me. And me just waiting, thinking someone was coming in and they didn't come. It was a claim for the water heater. I bought a house and within 30 days, the water heater was sparking, called the technician. I was told by the vendors that came out that Choice Warranty pays the least. And they always get problems with that company. Most vendors don't like to pick up those types of jobs because of their pay. Other than that, I finally got someone out two weeks later. Then they replaced the whole water heater for free because it was within the five-year warranty. I've been happy with the techs. They seem like they're independent contractors.

Deep freeze stopped working. Called in claim. CHW responded almost instantly. Requested appliance information and set up repair order in 2 days. Unit could not be fixed. Set up replacement information in one day and claim completed. All within one week. Simply amazing the way they handled the claim. The very BEST SERVICE EVER!!!

We contacted CHW because our dishwasher pump seemed to be straining to work. CHW sent a technician to check it. The pump needs replaced. The servicer was knowledgeable and prompt. He is ordering the the part and will return to install it. Other than the $85.00 service fee, there will be no additional cost to us. I was surprised to find that the service fee increased from $80.00 to $85.00, not a big jump so not an issue at all. So far, so good with CHW!!

Although we had to go through several appointment changes, Richard ** was an amazing technician who took the time to try to get us up and running. He also explained and showed me what he was doing every step of the way. I will definitely use him again. Thanks Richard!

The communication was great. She knew what I needed as set it up for me. About a half an hour went by and I had my appointment with the company time and date. I will let you know when the service is done how things went. I would recommend my friends to your company.

I cannot review yet any services of your company as far as making repairs to my home appliances, etc, because I just happened to enrolled today; however on the process of enrolling I am not 100% satisfied with that because it took me 4 different calls to you to be able to enroll.. The first time a woman explained all at super speed and then I asked her a question and I guess she did not know the answer because she put me on hold to ask someone else for the answer (I am assuming that) and she never came back to the call so I had to hung up. Then I called again and I spoke to a man who he explained more or less the same thing and when I wanted to ask him a question he hang up on me. because I supposed I did not agreed with him. Then the 3rd time, something happened too but by that time I was upset and I cannot remember what really happened.

I have asked to get a claim going on my heater, and it being cold outside this is very concerning. I was told that I needed to contact the service provider, and then a few hours later they said that "This claim is not currently being dispatched to the CHW Vendor Network". When asking if I could still call the provider, I was then told that the claim may not be covered?! What a crap experience. I don't think I'll be renewing.

The gentleman that came to look at my unit was extraordinary and timely. He was knowledgeable and very courteous. I would say a A+ grade. He went beyond his call of services. I would highly recommend him and the company. Most importantly he was scheduled and on time, which is most appreciated.

Confirm and update form of payment for ABP. Agent very professional, polite and knowledgeable. Real customer service. Like the live person to person contact, not auto system. Wish all merchant contact was as pleasant. Hope to experience the same time I need to contact you. Wish all happy holidays. Thank you. Have a great day. Hope.

My previous home warranty seemed always to have something that was not covered. I recently asked about a heat exchanger being covered if it had rust. They said NO. I asked Choice Home Warranty the same question and they said YES it would be covered. Big difference. I talked to a rep and signed up for a special rate if I paid for 6 yrs in advance. They said I could cancel at any time and they would refund the unused funds.

The thing I hate most about Choice is filing a claim and talking to an idiot who has no idea how to identify the problem or the correct technician. When I report a gurgling in my kitchen sink when my washing machine is on, I want someone sent who can figure out and fix the problem regardless of whether or not it’s the pipes or the washing machine. Instead plumber comes out, says I need a washing machine technician. I call to submit new claim and have to fight to not have to pay for the next technician to come out.

Communication was quick, service tech was quick, diagnosis was quick, resolution was quick. Ended up getting a replacement dryer. The dollar amount for the dryer was a bit low I thought, $335. I'll end up spending another $450 to replace the dryer for something comparable. Plus an $85 dollar service call. All in all, to replace the dryer it cost me $535, which is as much as my yearly premium. The new dryer is $700, normally $950.

I switched from my previous company to Choice via a phone call with a rep. He told me I was in the area with a 24 hour response time. He also took all of my information to set me up with them. My first claim was made on Monday, and the service call was scheduled for the following Friday. Hardly a 24 hour turnaround. In the meantime, my husband had to fix the problem himself, and when I tried to cancel the service call, every site I visited didn't recognize me as a customer. It was because the sales guy entered my phone number incorrectly, and spelled my husband's name wrong.

I ended up with 2 different plumbing claims. Both of which were honored and I am repaired. My only issue is the length of time it took after I submitted my claim, otherwise all is well. The service company and technician were wonderful and he did a great job. I do recommend both Choice Home Warranty and my local service company.

Choice responded immediately + scheduled technician with 2 days. Service guy ran late but I was kept informed thru the app. Service guy replaced ice maker and left. Although ice maker did not perform normally at first, it did return to 100 % efficiency within a few days, consequently I did not need a technician to return and do further work on maker. Happy with Choice immediate response and repair work performed.

Service call on 10/30/23. Took four days to assign service provider. Appt was scheduled for 11/10/23, 12 days from the date I placed the claim. I was previously with Cinch. They are the worst but I never had to wait more than 48 hours for service. Disappointed in your service. Wondering about your #1 claim.

First time I’ve used Choice, so I didn’t know what to expect. It wasn’t an emergency so waiting a couple days wasn’t a problem. The process was easy, I got to talk to a person to get it set up, which I couldn’t do with my previous home warranty company. I liked the plumber that came. He did a good job and was very informative.

While I cannot at this point comment on actual service of using Choice Home Warranty, I expect that the service will be as prompt as what happened in getting a phone call from Noah and signing up. I think if Choice has the excellent reviews from many, that I can trust them for me to help in the event I am in need of service.

Dissatisfied how my claim was handled, my dishwasher stop working. And you guys decided no to fixed and offered $248 for replace my unit, when the cost to replace for the same model is about $600. That’s no counting for installation, which will add another $250. Fell that this extended warranty is a scam.

I would have rated this a 5-star experience except for the initial representative to whom I phoned in the claim. I called in to see how I go about using my own local HVAC company since I have had a maintenance plan with them for years. They diagnosed the problem then I called in. However, your representative told me there was no way to use my own tech. If he had known that I could just use the reimbursement plan you have it would have saved me a lot of phone calls and time. That said, your approval process was speedy and efficient which I greatly appreciated.

Crystal ** helped me and I am very thankful for help. She was kind and pleasant and understanding. I really appreciated her help. And I really like the company y’all picked to come service my water heater, One Good Plumber. The gentleman is super nice and knowledgeable. I hope he is the company that I get anytime I have plumbing problems.

It takes so long to get a technician dispatched to my house then the time frame is ridiculous. When I try to contact CHW it’s almost impossible to talk with a person. Same for the repair service, no person to talk with. Now I without a washing machine for a week because CHW wants to try and repair a 25 year old washer. The technician said the motor may be damage too but he won’t know until he completes the original repair. So if that doesn’t work we start over! So, I could be without a washing machine for another week due to the Thanksgiving holiday.

Secondary motor burned out and needed to be replaced. Technician was excellent and diagnosed the issue quickly. The problem I encountered was it took 14 days to fix my heat when it only took 5 minutes to exchange the part out. That's entirely too long to wait for a quick repair.

The experience to bring on Choice Home Warranty was easy and painless. The person who helped me was very professional and even though he tried to get me to take a multiple year deal, which I turned down, he was polite and moved on. The overall experience was very professional.

The tech arrived right on time and was very friendly and knowledgeable. He answered all my questions and when he left he assured me he would file my claim. In less than 2 hours I received an email from Choice with an approval and all the info I needed to proceed with getting my stove replaced. I'm very pleased with the entire process. Thank you.

I normally would file a claim online in the customer portal but was not able to find a category for my claim. So I called the Choice Home Warranty claims department. The representative was courteous and got the approval needed to file claim. I would like to thank the representative. I would recommend Choice Home Warranty to any friends or family.

Agent Luke ** was very helpful and informative about all of our options for buying home warranties for our properties. We received discounts for multiple homes and for being senior citizens. Multi-year policies with fixed rates allow us to plan ahead with peace of mind, knowing that we are covered and that our policies are transferable in case we move.

Not worth going with these appliances insurance company CHW. They don't have tie up with very good contractors. They sent someone for my Dishwasher issue. The contractor just said some washer is missing which is causing the leak. Contractor mentioned the same to CHW and CHW said missing is not covered. When I asked for the detail diagnosis report as I already paid for that service in copay so that I can get that fixed, I am still waiting for that for almost a week. Also asked CHW contractor if he can add that washer... No response... I believe the issue is something else they are not able to diagnose. CHW assigned some dedicated manager and she is not able to find the diagnosis report too, but yes they did denied the coverage. If they cannot handle dishwasher issue and not able to provide the exact issue/fix diagnosis and denied the coverage... then what else you expect.

The technician identified the problem within minutes and replaced the damaged equipment. I am perfectly satisfied. Thanks. He came on time, and friendly. I recommend him and appreciate. This was a good experience, thank you again. It was a great service.

The washer was fixed as far as washing, but my door was not fixed and I was told I would be contacted about the door and no one ever contacted me. Your service is really becoming crappy. Can someone at least tell me where I stand as far as my door being fixed on the washer?

I am so pleased with Andrew the tech who serviced my home. He knew exactly what the problem was and corrected it quickly to give me heat. The tech educated me on my heater and the reason why it was not working. He showed me and explained to me what had to be done. He also informed me about maintenance to my heater and how it would benefit me in the long run and also the cost. Andrew gave me the phone number to contact the office to schedule my maintenance appointment.

I called because I had a leaky faucet in my bathroom. The information was taken and my problem was handled quickly and efficiently. I would use them again for any problem that might arise in the future. It was easy to state my problem and they immediately responded. I am very pleased with the service that I received.

The lady that helped me was so kind and genuinely wanted to get my claim started. Since I never used The service before, she explained the steps in the process and what to expect. Actually she made me feel it was all under control and would be taken care of in a professional manner.

Found out that wiring shorted or broken in a home isn’t covered as part of electrical system. They don’t regard wire as part of electrical system and if shorted in walls, they feel this isn’t normal wear and tear. In my opinion, they would rather my house burn down to save them money. Their contracted electric company had to visit 3 times to finally troubleshoot problem to solution. Thank goodness my problem ended up being bad switch in line!

Your service department has not authorized the completion of work. It has taken over a month to get a technician out to look at our heater. The first company that was scheduled didn't accept the job but no one emailed until after the scheduled time and after being called to get an update. We have had to purchase 2 space heaters since it is cold at night.

He came on time, he was friendly, he was knowledgeable and he fixed the issue. Additionally, the phone and support staff from Choice Home Warranty was outstanding. They did everything they could to help me understand. I am new to this program and not sure how is it works. They were super friendly and made me feel very comfortable with purchasing this insurance.

I called CHW and was able to obtain an appointment fairly quickly in under a few days time to have a technician come from a local company and help with my heater not heating. The information to contact the contractor was instantly emailed to me within hours of request. I was able to speak to the Parkers City Wide Heating and Air tech easily and set up a timeframe that worked for me better then just a 5 hour window that was provided. He was excellent in communicating when he was headed to my home with a call ahead. He was professional and courteous. The technician had my heat going in a matter of no time! The transaction was seamless and easy. I came to CHW from another prior warranty company AHS and thus far the service has been superior in all ways. Highly recommend!

I am pleased with the response time to my claim. The technician was on time and very professional. He handled the matter promptly. I am very satisfied with Choice Home Warranty. I am sorry, but I don't have anything else to offer, except that I filed a claim on 11/12, technician came out on 11/14 and issue is now resolved.

Reporting the claim by telephone was no problem, neither was receiving the repair date via e-mail. Repairmen were friendly and informative, allowed us to watch their every move so that next time this happens homeowner can make the repair himself. Labor/materials not so complicated. Pleased overall with how the claim was handled.

Choice was quick getting a plumber out. He was wonderful. Got the job done in a couple hours. TJ plumbing is the best. So kind and efficient. When we called them they couldn’t of been more helpful. So happy we switched to Choice Warranty.

Very good overall, information was presented by Suraj. He explained to me clearly what is the plan, the monthly fee and the service fee and offered me a good deal, much better than my previous plan. I will save money and look forward to experiencing the service. I would like to have the Choice Home Warranty plan take effect before my previous plan expires on 12/01/2023.

I am so glad I reconsidered making that call for membership. There was no confusion or wrong information that was spoken. The repair person is polite and very well-acknowledged in completing their task of repair. One more thing they call you to tell you how far they are away to arriving to your home.

Seemed very knowledgeable, but have tried to call this morning to relate more issues on the clothes washer and will not answer phone yet. We are trying to call technician because I witnessed the clothes washer leaking water from the soap tray and also water was leaking from under the door on the front load washer.

Choice Home Warranty has done an excellent job each time I submitted a claim. They are quick to respond and provide QUALITY technicians to complete my claims. It is easy to submit a claim on-line - it takes a minute to submit. The parts needed to resolve problem with dryer, built in Microwave and electrical work were received quickly, and the technician did an excellent job. This was the first time I had ever purchased a home warranty, so I was a little leery, although I am very happy with the service I have received. Also, Juan **, the tech from JMG Electric Solutions, was hands down the best service provider I've had at my home. He was personable, kind, respectful, and professional. He was knowledgeable and found the problem immediately. The company itself was communicative, friendly and professional. Great experience and results. Each technician has been Great. I highly recommend Choice Home Warranty!

Choice Home Warranty was referred to me by a United States Postal Service coworker. My experience so far has been good. Glad they are replacing my washer after breaking down a couple of times. Extremely happy about that. I would recommend to family and friends after having a few other home Warranty services which weren't good at all and were more expensive. Hats off to CHW. Keep providing great service. My only concern is that sometimes you need to talk to real customer service rep. Not a recording.

I am pleased today to say, Choice Warranty fixed my AC. I am am happy they promptly followed through on my claim the same day. Tech went out the next day, and fixed the issue. I did have to I didn't have to wait a week for a tech to show up. I am pleased.

Mr. ** was professional, personable and knowledgeable. He was a pleasure to work with. Immediately identified the problem, made the necessary repair and resolved the problem. Would highly recommend along with Choice Home Warranty. Will take the opportunity to promote Choice Home Warranty to the development I currently live in, which has 225 homes.

I had to wait 4 days without heat to be told I had to find a repair tech on my own! Then I contacted the company 4 times before a manager told me how to file for reimbursement! This is unacceptable. If this is normal procedure, I will cancel. I am not happy at all!

Service was prompt and efficient. I was kept advised of contact and appointment schedule with the company and the repair facility. Great customer service. I was able to do a quick review of my contract and clarified items I was unsure of. Extra attention to detail is important and the company took time to explain.

The length of time it took to get a technician to do the job. But the technician was early and finished the job in a timely manner. He was very polite. I would highly recommend him. Choice Home Warranty can do better with their turnaround time. Service can be better.

The technician was on time, professional, and very helpful. He diagnosed the problem with my garbage disposal quickly, explained the situation in plain English, and then fixed the problem. He also told me that the person who installed the unit overlooked something that happens commonly. Lastly, he tested the disposal to ensure the issue was resolved.

Choice Home never disappoints me. Whenever I have an issue, I look it up to see if it’s covered under my contract and if it is, I put in a claim and I always get a response within a few hours. The companies that are contracted through CHW are always professional and prompt and always get the job done in a timely manner.

I have tried multiple Home Warranty Companies and I prefer Choice Home Warranty to all. I manage properties and hope to bring more of my owners on board with Choice Home Warranty. As long as service remains the same, my property owners and I will continue to use Choice Home Warranty.

Called for my 1st service on 11-14-23 for my water heater. I don’t have hot water to shower. Notice on 11-13-23. They have submitted the order to get check, Then they will send me an email when the service man will be able to come in and check it out to fix or replace.

You said it was a heat issue, you don't keep your agreed and paid for service, I would never recommend you, you lie about what you cover, service guy said you would be a problem. A freon leak is not a heat issue. Your service is terrible I will be filing a complaint.

I had a difficult time understanding the claim representative, she was very nice but simply had communications problem with her. Received a phone call from a young man with a Ashland Va. phone number, wanting to know why I would not want to be a Choice Home Warranty customer. I told him I am a current policy holder.

Grover was thorough, careful, and thoughtful while inspecting the a/c heater unit my tenants reported to not be working properly. If he doesn't mind the drive, I'd request him every time I have an issue with the A/C Unit. The service company was readily available to schedule meeting times and was agreeable to accommodate my schedule.

We were in a freezing house with no heat for three weeks and it seemed like all the Choice did was put the work order out there and hoped somebody would pick it up. That was one-star service. Two technicians did finally pick up the work order, but then they both backed out. After five weeks, however, Choice said they would actually start making phone calls to find a technician. And they did. We had a tech out within a few days. The tech was very good and he fixed our furnace. Three stars for the OVERALL experience. My recommendation is that, in the future, when someone is in dire straits as we were, Choice should start making the phone calls right away at the time that they escalate the case. If they had done that this time, they would have gotten five stars.

The electricians with BW called ahead of their arrival, they were on time and were courteous, professional and all around good guys to work with. They diagnosed the issue and resolved it in a timely manner. I am very satisfied with the service that I received and would recommend them.

I filed an online claim on Friday, 11/10. The tech came out the same day. I asked that he check the chip in the glass stove top to see if I could continue to use that burner. He took several pictures and informed me that hopefully, I should hear back from Choice by Monday, 11/13. I have not yet heard back from them.

When I purchased my house I was offered a warranty with Choice. I extended the warranty for a year. Since then I have now extended the warranty for three years and it's been very helpful. I had two separate issues with my furnace and each time Choice was quick and I only had to pay for the initial service call, saving me a lot of money. I would totally recommend Choice Home Warranty to others.

Keith was professional and accomplished repairs and solved the problem. He also completed his task in a timely manner, and was satisfied with his work. He took pride in his work and diligently worked to finish the job in one day. He knew what he was doing. Choice quickly approved the Technicians request to get the job done. He was friendly and worked on the project and took pride in his work.

I went with Choice Home Warranty because of all the good reviews they received. However, when I actually needed to use the service the truth came out. I filed 2 claims with them. My 1st claim was for electrical issues. They were suppose to send an electrician out to check the problem. It has been 2 weeks and they still haven’t found one to come out. They always gave me the option of finding my own electrician and they would reimburse me. If I could afford to pay an electrician upfront I wouldn’t need the warranty. My 2nd claim was my heating system. They found a technician right away. They came out and fixed the problem but the heater refused to kick in the next day.

I wouldn’t recommend this company at all!! I paid for the plan for 6 years. Used it 1-2 x to fix my washer… When I needed them for different things they would always said, “Oh that’s not covered”. Their coverage booklet is written so that at a quick glance you think you are covered but push comes to shove you are not and when I needed assistance from the sales rep who sold me the plan he never ever returned my calls or responded to my emails… Get another company, trust me!!

Excellent response time and the job was done to perfection. I’m very pleased with the service that has been provided to me. I love being a Choice Home Warranty customer. I put in my claim and I had a response and a reasonable time. I’m very happy with my service with them. I’ll highly recommend him.

I had an unusual problem that needed to be addressed before fixing my refrigerator. The claim expert on the phone was rude to me and the supervisor offered no help. I have paid premiums for over 10 years and never had a problem. In this case, I would say customer service was poor.

I love how quick they were to get someone out. He came out and diagnosed the problem. He was very thorough with his informations. Once he completed the work, he turned in the information. They completed the request and said it needed to be replaced. The only things is the amount of time to get the gift card was longer than expected.

I saw your email on my AOL account. Filled out the required information and received a telephone call with minutes. The customer service representative Was very informative and answered all my questions. He provided me key information which allowed me to make an educated decision. Rob was very good. A 5 star service. Will see how the warranty works.

Sales person was extremely rude. I listened to his sales pitch however when I told him I wanted one year at a time, that's when the pressure was turned up to purchase a 4 year then a 3 year plan and If I didn't accept his discounts today there would be no discounts on future calls. I called with my 80yo sister in the line and could tell she was stressing out. When I couldn't get a word in, I just hung up the phone. What a poor representation of your company. He said he was a manager. I say send him back to training!

The agent I contacted was amazing. Straightforward, to the point. Very professional yet comfortable conversationalist. Gave me the information I needed to make a decision. Offered several options and was pleased to accept my answers. I was VERY pleased with how I was treated and the confidence I have in who I was dealing with. I believe I have made a good decision. I am actually switching my home warranty coverage from another provider. I feel very confident that I have made the right decision.

The process was very seamless and repairman scheduled appointment to come and check out our appliance, came out to assess the problem on Thursday, picked up the needed parts and fixed on today (Monday). So far we are pleased with Choice Home Warranty and would use again. Thank you for the service.

You said you are having trouble finding a repairman in my area? How hard are you trying? I called and you said I could find one? Apply for reimbursement?? Are you still working on finding a repairman? I called the number of the previous repair you folks did, but no response.

Anthony was very friendly, knowledgeable, and personable. He was very concise and informative about the Warranty Program process. He let me answer questions and my husband as well. He reviewed the data and was upfront about the policy’s total plan from price to checking service providers in our area. He promptly emailed the policy to us and his direct contact information for any further questions or concerns. He is an asset to the Choice Home Warranty team!!!

The tech who finally got assigned was excellent and completed the issue. The process of your SLA's in post submitting didn't go well. Second time, where the 4hr and the 24hr was missed. Both were non complex issues, meaning the outage didn't have immense pain. Had it been something different like a refrigerator outage, that would been more painful. Had to escalate both times to a resolution manager, I didn't pay the contract fee on 3 homes to be your project manager!

You need to have reliable companies to do your service. We had a problem in April, same problem in June and then again in October. In October we had to wait two weeks to get someone as first company did not show and you told me I had to wait for you to contact. Finally new company replaced motor but, because this was third call on same problem you only paid half. If decent company first time we would not have had to pay additional.

Received email offering home warranty plan at great price for one year. The price is right! Have not used it at this time so I don’t know how it will work for me. I’m very pleased with plan I agreed to. So far so good! I have not used at this time.

While CHW was quick with its response,, the contractors were professional, however it disapprove work that I believe to be under CHW such as minor roof work and at this time is under appeal.. The work need on the roof is very minor. Needing some sealant perhaps. Some repair to stop a very minor leak... The contractor did repair the leak under the sink and they did expose as to why there was a ceiling leak.. It wasn't a broken pipe but some minor grout and sealant work.. Overall I'm happy with CHW and probably will renew.

Several months ago my dishwasher broke. You told me, "Great News. We will replace." You sent me $250. Not even a third of what a comparable model cost and sent it in e-gift card 2 weeks later. By then I had to charge one to my Lowe's card and of course you can't use e-gift card to pay credit bill. This visit the misoperating fan on refrigerator couldn't be located among the 5 the frig has. I know when it finally goes I am going to have to pay another service fee. Not happy.

I was impressed with the work done, and pleased with the representatives experience. And I will continue to call Choice Home Warranty in the future, because they do what they promise, excellent service! So, if you're in need of great service and you need help fast, then Choice Home Warranty is the company to call. Make the call. You'll be so glad you did! And I mean it! Thanks Choice Home Warranty! Job well done!

Very courteous and efficient. Got a response and confirmation for appointment with a plumber within 24 hours. A misunderstanding was made when I initially called and my request was given to a heating and air conditioning company but was rectified after making a second call to Choice Warranty. She was again very nice and corrected the problem and got me to the correct plumbing company to service my hot water recirculating pump. Thank you very much.

Jeremy, my technician that CHW sent out to repair my garage door was awesome! He was professional and very personable. He did the job efficiently and was on time!! CHW kept me informed throughout the process. I had to change appointment twice and they took care of the situation quite easily. I would definitely recommend CHW to a friend.

He arrived on time, and I believe he had the dryer fixed within 30 or so minutes. He explained things. He was from Sonny's Appliances. He showed me the part and a burned wire and tested the dryer to make sure it was drying properly. Lucy **

CHOICE WARRANTY has an excellent and timely response to claims when they are submitted via their online portal. They only fees you pay for your service when technician arrive is $85.00. Since I signed up for their home warranty services in 2022, this is my 3rd claims overall and 2nd in this year 2023 alone. I will recommend that everyone give them a try and experience what I am experiencing.

Our oven stopped working and we contacted Choice to get it repaired. They found a contractor who came out and determined a circuit board was faulty. The contractor was very courteous and professional. Choice approved the part needed and we are now waiting to have it installed. Very happy with Choice Home Warranty.

The technician came out and was very professional. He looked at the unit, found the problem, and let me know what was going on with the unit. After contacting CHW, he fixed the unit as expeditiously as possible. Upon completion, I looked at the work he had done and was very satisfied. The technician did a very neat and professional job.

I put in a work order for my washing machine. The Tech who arrived was very nice and very polite. He took his time and checked everything. He was unable to repair it and explained exactly why and what would happen next. The service was prompt and very professional. I would highly recommend.

Mohammed was great!!! He explained to me thoroughly the benefits, AND helped me add my upright freezer and roof repair coverages. I even got the veteran's discount. I had to deposit money into my bank and asked that he run my card in about an hour. It didn't go through and he reached out to me to let me know. I wasn't able to go, and needed an additional 30 minutes to get to the bank. I was finally able to get there to deposit the funds. The payment was taken and I was sent my detailed coverages in my email just as he Said I would. Thank You for the thorough education and keeping me in the back of your mind with my payment!! So far the support in the Sales Department has made me Super happy and excited! I can't wait to see how even better Choice Home Warranty is than American Home Shield. Only time will tell!

The technician did a great job diagnosing the refrigerator issue and in making the necessary repairs. The tech was on time based upon the website scheduling and he was very cordial. The diagnostics and repairs were completed in less than an hour. I highly recommend this repair tech, via Choice Warranty.

They arrived in a timely manner. The service person was very nice, well groomed, and polite. Checked out the appliance and order the part. I was give the run down about how long the part would take to arrive and someone would call me to come back and fix appliance.

The technician from Sears Home arrived at my house at the time that was guaranteed he replace the blower fan on my furnace and cleaned the area. The technician was quick with his work, efficient informative, and friendly. I would recommend using Sears Home as well as Home Choice in the future.

Great, polite repairman and explained the problem. If the problem happens again we should know how to fix the problem our selfs. I would recommend this repairman to anyone with a garage opener problem. He was prompt and on time and called before the appointment time to let us know exactly when he would arrive.

I was immediately contacted once I started looking for another home warranty provider online. I was initially taken back, but pleasantly surprised at the care and information Alberto ** provided me. I now have a home warranty for the next six years at a locked in rate that is far better than I was paying with another company’s increasing rates every year. Thanks Choice and Alberto!

The information provided was thorough, and the representative was knowledgeable and friendly making the entire process pleasant. The app made it easy to file a claim when the time came for needed repairs and the time will eventually come. The choice that I made was the best choice to make and I would recommend Choice Home Warranty for your home repair needs.

Without hesitation, I would highly recommend Miguel to any of my friends and relatives. He arrived timely, was very knowledgeable, friendly, and patient. He apprised me of what he was doing so that in addition to be satisfied, I would be informed. This gesture, was very much appreciated. His professionalism was exemplary. He is an exceptional worker and a true asset to your company.

I don't understand why you would repair a 20-year-old dishwasher and not just get a new one. After the dishwasher is fixed is it still eligible for more repairs or replacement if needed in the next year or two? It seems to be a strange decision that would result in more problems in the future and a increase in cost for your company and my out of pocket cost or perhaps I just don't understand the thinking behind the decision and perhaps you can explain the reasoning for the decision to have the repair done insted of the possibile purchase of a new dish washer?

My stove was repaired the first time the technician came to my house. Sears came to my house twice and never fixed the problem. They ordered parts and then never contacted me again. I finally called them and they said the parts were backordered and they closed out my service call.

My assigned technician has been great. Choice’s customer service/Specialist are horrible, I have been hung up twice in the past 6 weeks and apparently I’m told there is no one else to discuss my issues with i.e. authorization mgr, For 3 weeks I’ve been told Choice can’t contact the technician but I can. I feel Choice is not being truthful. Whether they are or not I believe it and that’s a problem with the process.

The technician was communicative and quick. It was determined my dishwasher motor needed replaced. Choice decided to "replace" the unit but what I didn't know is that they don't actually replace it. They give you money In lieu of replacement and the amount they give you is basically a wholesale rate that most people can't get and does not cover delivery, installation, or removal of the old unit. So I'm looking at spending a few hundred dollars at least for one of the cheapest comparable units installed. I must have not read the fine print on my contract so shame on me. But I'm very disappointed.

Choice Home Warranty is the best Warranty company we've ever had! From the best prices to the best service and the easiest appointment setting system! We've tried other companies and none of them compare! I highly recommend Choice Home Warranty to anyone seeking great, fast service for all of their home systems!

The tech came over and he actually came with all the parts that was need for the repair so he didn’t have to make another appointment. They were professional. So far I can honestly say this home warranty company is the better from the others I have had in the past.

Choice Warranty is not a good company. This is my 2nd pool repair. It took over 2 weeks to get someone out the first time and over 10 days for this repair, which means your pool sits stagnant during the whole experience. The technician (2nd) because the 1st did a no-show was AMAZING. He ensured to fit me in his schedule and was attentive and took great care of us. I would highly recommend the technician - but NOT Choice Warranty.

Our air conditioner stopped working the other day. We contacted Choice Home Warranty and they put us within contact of Bennett and Sons within four hours. The company representative phoned us and schedule an appointment for the next day. Kris arrived on time and was both thorough and knowledgeable. He repaired our system and we were good to go within 24 hours of our issue. The company you choose was exemplary. They were both kindly and efficient. We couldn't ask for anything more. This is our third time in using CHW and each and every time we were extremely pleased. Thank You.

Our contract says it pays for water heater and installation, but they have worded another paragraph such that they only pay for the water heater itself and labor to install the heater, but do not pay for any parts or labor to install those parts, even though you can't install the water heater without those parts (copper tubing, etc.). They blame the installer, and the installer blames Choice Warranty that I had to pay over $600 for installation...Does that sound like they pay for installation. They need to remove the statement in the contract that they "pay for installation"; it's totally deceptive.

Filed a plumbing leak claim. As in past claims, CHW responded quickly and set an appointment for a plumbing tech to come out and determine the issue. Once the issue was determined, the plumbing tech received a prompt repair authorization. The plumbing tech verified the repairs were completed after testing for any leaks. CHW has been my home warranty company for 6+ years. Obviously very satisfied.

I switched plans from another plan to Choice and Customer Service was very helpful. The whole process was easy and the plan is better. I feel as though I was listened to and someone actually heard me. Choice sounds like a much better plan, I hope to be able to recommend them to others.

I was satisfied with the service but he did not write on the ticket what he fixed or what was wrong. I would like to know exactly what was wrong just for future use. I was pleased with the time it took for the service and he was here when he said he would be.

Was very easy to get warranty on two properties and hope service is better than I received from AHS WARRANTY and switched because of yearly price increase.. Hope wish service is as quick as the rep said because of being in Florida, should have plenty contractors to choose from.

The appt was carried out as planned. The technician was very pleasant and helpful in correcting the problem. I was fortunate that he was able to find the part locally so I didn't have to wait until it was ordered and received. The only thing I would change is the time it took for my appt to be scheduled from registering a claim and the appt time was not limited to a shorter timeframe. Fortunately, my repairman came at the beginning of the appt time which gave me the opportunity to do other things that day and not sit around all day waiting for him to come.

I spoke with Latasha ** today. She was very nice and knowledgeable. She explained everything I needed to know, and answered my questions fully. It was a pleasure speaking with her. Most importantly is that she spoke English and Choice Home Warranty apparently has not outsourced your staff to a foreign country!

I submitted my problem three days ago. You have yet to find a plumber. I looked and a dozen plumbers advertise in my area. You send me an email suggesting I find a plumber but you want him to fill out your paperwork and follow your guidelines and work according to you standards of pricing etc. Why are you asking me to do your job and manage this problem? Very disappointed.

Your team member was very clear and professional while being friendly and responsive to my questions. Kudos. I'm now locked in for 40 months with the peace of mind that comes from knowing that I need not worry about having unexpected home expenses. I will certainly recommend you to friends, family and neighbors.

I called to have my garage door fixed as an emergency because I had to be to work. I couldn’t wait for you guys because it takes too long for you to go through the process of getting me someone. I had to get somebody to come, which came out in an hour and fixed it for me, I called the girl and told her and expressed many times that I don’t need anybody to come out. That is just to find out about getting reimbursed.

All I have received on the claim for my water heater, claim #**, is a complete runaround. I filed the invoice and several photos over several days but every time I do you ask for more. Right off the bat when I filed the claim I was authorized by you to get my own technician and be reimbursed so I did, I have used this plumber before. I was never told how much you would reimburse for this project. I discovered the leak on Monday morning and had to shut off water to the whole house. I was lucky to find a plumber who could come Tuesday.

Daniel was very professional and helpful. After reviewing my contract, I ultimately decided to change to a one-year contract rather than 3-years as originally planned; I called the next day and my coverage was changed to one year and my credit card will be adjusted within 3-5 business days. I look forward to your support should I need it; the best outcome is that I don't have to call you, but knowing you are there gives me peace of mind.

I have never had a problem with any of their personnel, whether I call on the phone for an appointment or when their service tech shows up at the house. Their staff is very friendly and respectful. And I've never had to call back saying their service tech screwed up. They came and fixed my problem and did it the right way. Excellent staff and service techs!

He Was very reassuring and quick to counter my questions with better offer after offer. His insight to your product and services convinced me to be totally Sold on your WARRANTY Company and this Plan.

I submitted a claim for my washer. Within 24 hours I had a technician review my washer. The washer tub had broken off. The technician submitted to review to Choice Home Warranty and within 24 hours, got an email from CHW indicating a cash gift card from Lowe's will be sent. This all good, but the cash gift card will be sent within 30 days. Patiently waiting!

Our current plan is due for renewal. We moved to Texas in 2016, originally our plan was $500 annually. From then to say it is now almost $1300. We’re seniors on a fixed budget and we can’t afford to have it keep going up. I checked into CHW compared the benefits, cost and coverage. Basically they both provide the same cover with CHW better and costs much better.

Choice responded to my request in a timely manner- I understand that they had no control over my wait time. I had read reviews on Sierra Mechanical and the ratings weren't that great, however, My experience with them is favorable.

Filing was easy, but responses went directly to my spam box where I had to search for them, and then it took almost two days for a technician to call. But once he did call and set up an appointment he knew from my description exactly what was wrong and what needed to be fixed. Overall happy, just don’t know why it took so long.

I have a refrigerator not working and placed a claim earlier today. I received an email at 7:25am this morning stating a CWH will be assigned. I just called your customer service and they stated that it takes 24 hours to assign a Technician. Nowhere in the email does it state it takes 24 hours to assign a technician. Meanwhile I have food that is defrosting and going bad.

Submitted claim online to repair garbage disposal. Very fast response from customer service to set up appointment. Technician arrived within two days, analyzed problem (ceramic spoon in disposal unit) and removed all pieces remaining in unit. FIXED. Works perfectly again. YAY!!! This is the third time that I have filed claims with Choice Warranty. Have always received fast courteous customer service and expect repair technicians.