Choice Home Warranty Reviews

Choice allowed me to choose my preference for a company to repair my pool leak. I did not want a pool man but a leak repair expert. Choice allowed me to do this for which I am grateful. I think I will keep my warranty plan forever.

KC from KCAppliance was fantastic. He was personal and knowledgeable, explaining to my husband what the problem was. I even asked him if he did yearly maintenance (for my mom’s AC), which he doesn’t. We would have been willing to pay out of pocket—he was that good! Keep him! He is an asset to Choice!

Would recommend the technician from No Heat that came. He knew what the issue was right away and how to have it resolved. He thoroughly explained things to us in terms in a way that we would understand. Very nice. Called ahead of time to confirm appointment and showed up in a timely manner.

Technician called and stated 15 mins away, arrived on time. He diagnosed the issue, took the appropriate corrective action. He also looked at the cold air return filter, made a suggestion. Collected his fee, and left. Tech was clean, courteous and knowledgeable. **As for the CHW itself, they need to get their act together in regards to purging data, so as to NOT assign a company that no longer works with them. The 48 hour rule is not hard and fast, and when you try to get to a decision maker you are promised a call back in 24 hours... another day wasted... then they are offering to reimburse you, if you pay out of pocket and will take 30 days... So what am I paying for.**

Jef called to tell me he was the one to come to fix my problem. He was on time, polite, fixed the problem right away. Garbage disposal would not turn on. Now it works fine. Jef told me the problem so I would know if it froze up again what to do. He was honest.

I have tried other home warranty companies, and this is by far the best. They have great providers for every service I have needed since buying my home. On time, respectful and get the job done in a timely manner.

The plumber was very nice and professional. The work order did not include all of the problem but he quickly got on his phone and described (better than I did) the exact problem which was quickly approved. I got a phone call from a Choice Home Warranty representative for approval from me. Problem solved!

Technician came the day after I called Choice Warranty to fix the problem. It was a lightning speed. Impressive. This was the first time I have used my insurance with Choice Warranty and I have no idea how this warranty works. Indeed, it exceeds my expectations.

My a/c was not repaired because they said that they were not told it was a wall unit. They only repair central units and I had to pay $65 for a service call. I was never asked what type of unit it was. It’s bad enough that they were not able to work on it but I paid $65 for nothing.

Air condition went out on the HOTTEST day and it was a Sunday. I received an email stating the appointment was scheduled on Monday at 11:00 am. I was able to contact the Heat and Air condition company and the technician told me he would be there at the residence that evening. He kept his promise and fixed the air condition. Thank God for that technician. He was GREAT!

Realtor for 30 years with the state of Georgia. Having personal policy for 4 years. Followed senior sales rep from competitor prior company. Negligence in examining hvac issue before immediately responding “denied”. “Caveat emptor”. Out of pocket $500 to get multiple bids to satisfy CHW. CHW Only interested in “cash out” program instead of replacement as ads depict. $2000 will not replace air conditioner. I have been a valued client for years and as a realtor have sold many, many of your home warranties to my clients. I am cutting ties with CHW unless my HVAC is replaced as YOUR technician said. No good press in the Atlanta news today. Check it out. Channel 2 Atlanta. Total disappointment!! I hope you review.

I first reported in late June. Two issues not resolved until last week. First issue on appeal was unsatisfactorily denied. Second issue on double built-in oven was offered a low-ball amount, which upon appeal was stated as considered at what Choice considered a reasonable cost according to Section E2 in the contract — even though there are no comparable ovens available at twice the Choice offer. Now I have to wait “up to 30 days” to get the Choice check. I have never been so disappointed with an insurance before.

Technician was very friendly, pretty quick, communicated well, on time, and thorough. She knew a lot of things about appliances and offered additional services. I liked how I could pay via a text and a detailed email was sent right away. Thank you!

Bad motherboard. Had to find my own service repair man. Going on three days and still no refrigerator. Threw about $300.00 of food away. Still no results! Never got connected by Choice Home Warranty. I had to call after them.

I've had several other warranties in the past and nothing can compare to Choice. I love it. They allow me to pay my monthly fee off in three months. Plus, they kept my fee at the same price for a number of years which is affordable to me. Whenever I'd make a claim, they send somebody out right away and every company they've ever sent has been fabulous. I've had all kinds of things covered including my air conditioning and my garbage disposal.I also had a flood in the house and they covered that. They also put a new motor in my oven.

I like my copay, because the other places are much higher than Choice Home Warranty's. I just put in a claim for my refrigerator. The icemaker wasn’t making the water go properly. The tech is supposed to come back Monday. But so far, it has been good. Everything’s has been fair.

Choice did a good job getting someone out! When I purchased policy I asked salesman to sell me policy with no out of pocket! There was a service fee when I was told there wouldn’t be one! Other than that Choice did a good job! Had I been told up front I would’ve given choice a five star rating!

Jeff was polite, answered questions without rushing me. Purchased policy and hope I am as satisfied with policy as with sales person. I was told that this company was rated number 1. I have been disappointed with the company I used 2 years ago.

Chris from Rendon excellent young man, professional, kind, customer friendly. They worked their butts off to get my AC Going. Couldn't ask for a better company. Any problems with my AC 5 Star Rendon has my vote!!!! I would recommend Rendon to everyone I know. What a good first experience with a company.

Only downside is that it took almost 10 days to get a repair person to the house. Once the repair person was at the house everything went quickly and smoothly. The repairs/replacement were completed within 3 days.

The plumbing company and Technician were great! I was just surprised about the value that Choice Warranty puts on items that need to be replaced. When I purchased the warranty the sales person over the phone told me that they would place an item with the current value but I don’t agree that Choice does that. I was also told by Adam the sales person that on an HVAC system that Choice would replace the system at a 100% if they couldn’t fix it and when I questioned that, he said yes a 100% but when I got the contract it states 3,000 that Choice would pay out the most. I felt that I was given incorrect information on how this warranty works but I thought this situation was handled well and I am pleased. We will see how the next situation is handled. Thank you!

Tech was great. Explained reason maintenance failed. We clean the system but a clog still happened. He removed the clog in the pipe. He had to to shoot nitrogen to clear the clog out of the pipe. Great Job. Would recommend them.

11 days without hot water. Not acceptable, balance due $595.00 not acceptable. I am so dissatisfied with Choice Home Warranty. I am beyond words of disappointment!!! I also believe the estimate from plumber was absolutely ridiculous… The process for the plumber approval seems utterly ridiculous.

Michael was very friendly and quick to get back to me with any questions I had. My husband and I are truly excited about this venture and appreciate the customer service that we have already received thus far. Thank you, Michael and staff!

I called Choice Home Warranty because of central AC problem. The next morning I was contacted by a local electrician. He was prompt, polite, professional, and the AC was successfully repaired. Thank you choice home warranty for helping me! I will recommend your company to my friends and family!

It took more than three months for my claim to be taken seriously. Had it not been for the follow through of my Account Manager, Rob **, I would have taken CHW to arbitration. Rob contacted Jennifer **, who took care of the situation in a matter of days. Without the assistance of those two individuals, we would be having a different conversation.

The Technician was very professional and got the job done. I am very pleased with the work. I would recommend his service to my family and friends. I have already told my friends about this technician. Thank you very much and I love Choice Home Warranty.

You did not send a tech to my home. You could not find one; I am the one who found a tech after someone from your company finally called me and said if I could find a tech I would have to pay him and you would reimburse me. It took you a month to send me a check. I wonder if I am going to have to find techs every time I have a problem. I now wish I had not bought a 3 year plan.

Well, it worked as you stated. I did have to choose my own technician as you were unable to locate one, which works for me. This was my first time using this process so I was not clear on how it works, though i have received an email that the reimbursement check is on the way. I was a little cumbersome coordinating everything I had to fill out with the technician and getting approval. But it all worked out in the end. Well as soon as the check arrives.

Used the Choice website for requesting service. Very user friendly. Got quick response from choice and then from a technician. Very happy with the response time from choice. I called technician to confirm appointment. I have used choice before and they have been easy to work with.

I submitted a claim appointment through the online portal and that process was easy. However, my problem was one of urgency and high importance due to the A/C not working and it being over 100 degrees all week. I submitted on a Thursday morning and then called around 12pm to check how long it would take to get an appointment. They told me to wait a minimum of 24hrs until someone replied to it and then it could be longer for the appointment based on availability. The appointment wasn't made until Monday morning (4 days after). I asked if I could call around and make an appointment on my own sooner and be able to submit it through the Warranty claim, but they said no which I thought was poor customer service due to the urgency of the situation. I ended up fixing the issue on my own.

Scheduling was simple and prompt. The technician was polite and professional. The problem was quickly identified and corrected. We were quite satisfied. I have been pleased so far with my experience with Choice Home Warranty.

I signed up March 2022. My contract was $48 a month and $65 for a repair visit but I was charged $85. I'm not able to get a live person on the phone to discuss this. The service contractor from Quality Ambient, LLC was excellent and was able to fix my air conditioner.

This is the 4th time, (that I can recall) Choice has sent a technician. I spoke with 2 case managers within the last month and I have been very disappointed with the service I have received. From choice denying payment of freon upon technician's assessment, to them approving a week after I had already paid for the insertion of the freon myself and the same case manager telling me that if the unit were lacking 15% or more of freon then they would pay for a leak check and that she would check with technician but did not get back with me; to a different case manager telling me that approval of a new unit had been decided and is needed, however a leak check is not needed.

I want to commend my service technician for being professional, precise and very savvy. He made sure that I understood what the problem was and what he was going to do to correct the problem. He answered my questions and I felt confident he did a good job.

This is the biggest mistake that I have made in home ownership. I have had nothing but aggravation with this company. Choice vendors not calling back, vendors not reporting accurately about my repairs, Choice not living up to replacement of unrepairable appliances and giving less value than new appliance. I would not recommend this company and any other one with the same practices of stating one thing when they want your business and another when it comes to pay up for the claim.

Appointment scheduled for August 1st, the repairman was prompt and allegedly fixed the problem. Washed one small load of clothes and washer did not agitate so I placed another claim as there was no other way to contact Choice Warranty. Another repairman came out on August 8th and after much code research stated that the transmission and motor were gone and that they would either repair or replace the washer. It is now the 11th and I have not heard one thing from this company. I am calling them in a few minutes to hear their excuses.

Vendor came the next day and fixed my problem in 5 minutes. Chain was going past the unit but unsure what happened or why after 15 yrs it decided to act up. Tech. came and knew what to adjust to correct the problem. Very pleased.

Frozen unit due to the lack of coolant in the system. The technician arrived as per the schedule. Took care of the problem as per the commitment. AC technician checkout everything and left after the problem got resolved. A pleasant experience overall.

The technician from G&A Mechanical came when he said would, called ahead to tell us he was coming, quickly diagnosed the problem, and made the needed repair. We were pleased with the service from G&A Mechanical, and would use them again.

I pleased with the work that was done, I'm not pleased with how long it took to get it done. Called on Friday and it was repaired on Wednesday. Just need to get these things done sooner. The technician was professional and knew what was as soon as he got here.

Disappointed in first tech. He thought fridge was repaired but wasn't 2nd tech did the job. Time lapse was a problem. Part replaced should have been done first. Food was spoiled. Due to this delay had to buy a new refrigerator.

The service repair person was thorough, explained all questions asked. Cleaned up afterwards. He was on time and did well throughtout inspection based on my service issue. Additionally he also did outside inspection to better access the leaking water.

Scott ** was on time, very efficient, knew exactly what he was doing. Unlike the first person assigned assigned, Apricot Handyman??? Apricot is NOT licensed in anything! He came before for AC - not HVAC trained. Did not know what he was doing. Then you assign him for my electrical problem? I do not want someone not licensed as Electrician fixing something that was spewing sparks? I give a Gold Medal to Scott ** - he was EXCEPTIONAL and I hope you will let him know!

Disappointed that I had to argue to get a technician of my choice. Also disappointed that not everything was covered. Other than that, it was an ok experience. Hopefully, in the future it will be a lot more satisfying experience. Still waiting to have my water heater replaced. Hopefully it won't be too much longer.

Technician arrived early. I explained what was happening he immediately determined the thermostat wires on furnace had been scraped possibly by the door exposing the wires causing them to short system. Overall very thorough. Did an excellent job repairing my system.

The technician was very punctual and direct when came on site! He carefully explained what he felt was the issue and why he ordered said parts to complete the repair at a later date (25th of this month). I hope I get this same technician to install the part on the 25th.

I would recommend friends because I trust Choice Home as they been to my home before and was very satisfied because they are professionally and knowledgeable. And take time to explain to me re: Whatever questions l ask about.

We had a technician from a local company come out for a maintenance service. It was noted that the coolant level was low. I submitted the issue to Choice and received a prompt email with the name and time another technician would come by the next day. The technician arrived and diagnosed the problem and the problem was fixed that very day.

CHW made filing a claim and getting my ac fixed painless and very easy. Called about my ac not working properly and the next morning a HVAC company called to let me know I have an appointment the next morning. They showed up on time and fixed my ac within 30 mins with little to no hassle! Thank you CHW!

Choice Home Warranty have been my biggest mistake buy. Company is not honest in their business dealings. I called CHW, everyone I talked to from CHW told me different things: I was taken and I couldn’t do anything about.

We finally found a winner. The Power Pros Electric representative was prompt, attentive and really did a fine job on my repair. He understood the issue immediately and found the necessary parts to fit a new receptacle. Thank you for finding this company, they are very good.

Upstairs air conditioner stopped cooling. Took 4 days before a technician came to address our situation. Complete replacement for the coil, condenser and outside heat was recommended and approved. Had to pay $893.75 for the condenser and a payment of at least $1930 for labor when work is done. At this time I don’t know how much it would have cost without the home warranty coverage but $2824 out of my pocket doesn’t seem to be a good deal. Guess I was expecting too much from Choice Home Warranty to cover the HVAC repair/replacement. Just paid $2396 for a 3 year plan and now another $2824 to replace my HVAC system. That doesn’t seem like a good deal I made thinking I was saving some money.

Need to teach your reps to slow down on the sales pitch. You have a great product so you don't need the "pushy sales script". Listen to your customer's questions, they will sign up. Even though I was upset at the phone calls and the pushy sales pitches, I signed up because of your product is more than a sales pitch.

In spite of the fact Choice Warranty didn’t cover said problem Service man did a fine job and at a reasonable price. Would possibly hire him to replace the door eventually. A small fact, the garage door was damaged before I purchased the house 8 years ago, usage for that period of time was the factor in the breakdown, If I couldn’t use the door it should have been covered.

Not enough space to really explain in details however your agents lie to customers and also off credits for issues at hands and never applies the free months of services and also call to cancel accounts and start new accounts without customer knowledge and when customer have issues with that need fix they have to hear, "Oh that account was cancel and we can’t honor this and that" all because of your deceiving agents. I’m piss very piss. I’m actually thinking about really walking completely away.

Bear in mind while reading this that I was WITHOUT WATER at my residence because of a water leak. I submitted on Wednesday of last week, had a tech assigned the next day to come see me Friday. The technician came by, checked out the problem, and then submitted the claim to choice. Choice then told him to leave and that they were assigning a different technician. Now bear in mind this repairman was ALREADY AT MY HOUSE, and it was Friday afternoon.

Elliot was thorough and helpful in explaining my different options, the differences in the plans available, add on coverage, and length of warranty available. It was east to get the information I needed to sign up. He was patient and thorough. I am pleased.

What can I say? CHW has not failed me yet and they're so nice about it. They were asking if there was anything else they could do for me. I just hope they'll let me keep them! The only incentive I've gotten for this review is the service.

Would not complete washing/rinsing/drying. I entered the claim on Sunday afternoon. Choice sent email on Monday with date and time of repair appointment. The repair person arrived on Tues, and after some tests, made the determination for repair.. He got approval from Choice Tues night, and called Wed to set appointment for repair. He arrived Wed AM and finished repair in about an hour, or so.

The associate was professional and courteous throughout the conversation. He helped secure a great rate and acceptable contract for my property. Very pleased with the outcome. This provides peace of mind and assurances for covered items in my new home.

Ray of DB AC was on time, professional and knowledgeable. Seemed to care about fixing problems in a timely manner. He diagnosed the problem and was to turn in so as to expedite the repairs that needed to be done. I would recommend or ask for him or his company on future AC repairs

They don't honor their contract. They will deny anything that cost money. If you want a good home warranty go to American Home Shield, I am so glad I had not canceled my policy because if I had I would have been screwed because of Choice Warranty and their lies.

If a part is ordered why do I have I have wait for the wait for some to come out and wait a couple weeks for the service tech and why wait so long to get some to come out. Am stuck with you but when re-enrollment comes am gone

Won't cover my AC to get fixed due to obvious normal wear and tear. Scammed my mom out of $700 of cleaning and then left me with broken AC. I have to pay out of pocket for someone to come out to scam my mom and charge me for it and also not fix it. Then I get to pay again to have it fixed.

On 8/5 a tech was sent to address an AC issue. He left believing that everything was OK. When arriving home on 8/8 I found that the air wasn't working or at least I didn't think so. You sent the same tech back. He arrived within 45 min of the dispatch. He wasn't happy about coming back. Said he checked everything and it was only a loose wire. He said he came back to keep me happy. He explained that because it was so hot the system would run this way. While he was there it started cooking down. I don't know for sure if the loose wire was actually the only problem or not. He was determined that it was. If the issue continues (air set on 78 but rose to 87 before it would start to cool) I will be calling again and requesting a different company to come. Right now it is working but of course, it is only 10 am.

During the past 60 days, we have had back-to-back issues with our appliances. The oven went out in the rental property and within a week the AC went out. The issues with both appliances were completed with minimal out-of-pocket expense. We paid the service fees for both, and CHOICE took care of the rest. I would recommend CHOICE to all property owners.

Excellent customer service. Friendly staff. I give five stars to staff. Very helpful knowledge. Explain very well. I would recommend anyone or family to get service with Choice. Very good company. It very to know a company that have your back. Always listen to what you have say. Just excellent customer service.

The Pioneer Overhead Door Technician arrived during the specified time of our service. He was polite, friendly and listened to our problem. He did a thorough inspection and quickly discovered the cause of the intermittent working of the opener. He corrected the problem and was helpful in saving us an additional credit card charge.

The repairman called before coming to the house to give arrival time, came, evaluated problem and replaced disposal quickly with no mess. No problem. I was very happy with his professionalism and would highly recommend him to anyone who is having a plumbing problem.

It took three contractors before one was assigned that showed up, followed through, and accurately assessed and fixed my AC problem. All the appointments were set up without discussing with me if I could be there. On three of the appointments, the contractors failed to show up and either rescheduled or canceled. The first contractor after rescheduling came out, inaccurately assessed my problem, didn't submit it to Choice and then you fired them. The second contractor canceled their appointment and declined the job.

I was helped by Simon & he was polite, very helpful & answered all my questions. I was pleased with his help & took the service. I am an elderly woman & was pleased with the senior discount offered for Seniors. Of course, I hope I don’t need it, but I like the peace of mind in knowing I’m covered.

Barry, our service technician was phenomenal! He knew exactly what to do to correct our problem. He took his time and did it right, no rush to get it done and be on his way! Very pleased with the service we received from Barry and Choice Home Warranty! Thank you for your excellent service. It was a pleasure to do business with you both. Will definitely use you again the next time we have a need.

AlBoro plumbing was fantastic. Assed the problem, fixed the problem and all in a timely manner. Very professional and very considerate. After faucet installation he cleaned up and wiped down any mess. Everything was back to useable and nice again. Highly recommend.

They came out and diagnosed the problem with hot water heater in 1 minute. The technician ran to our local hardware store, picked up the part that I needed, and fixed it in a flash. Then he vacuumed up the remaining water in the drip tray and relit my pilot light. He was very professional! I would highly recommend them again!

He looked at my issue and quickly showed me what the real issue was. He did a temporary fix as I filed it under the wrong heading with Choice Warranty. I hope that they will send him back to completely fix it. He was kind, thoughtful and thorough. I hope that he will be dispatched out to others...they will not be disappointed! He was awesome!

We were very unhappy with the long wait that we were forced to do in the summer in Az. Feel that CHW didn't do all they could to find a technician that could come soon. However, the tech that did come to the house was thorough, courteous and got us our ac back sooner than he thought he could. He had a cancellation so came to house sooner than scheduled. Joe ** will get recommended by us to neighbors and friends.

My A/C unit went out Aug. 8th. I filed an insurance claim and a repair service technician responded the next day. The contractor, Sanchez A/C Services was competent, punctual and professional. Exactly what I expect from a contracted service provider.

The tech told me to give it a week or so to see if issue is resolved.. He said to call them back and then CHW if needed.. I will know probably by mid next week A/C was not keeping up with the extreme hot weather.

Alex came out at 8:00 pm. He worked on unit for about 30 to 40 minutes and found the problem. He was cheerful, and very happy. He gave me the impression that he was happy to service my unit. Alex had already worked 14 hours or more and came in fresh and ready to work. If I have AC problems in the future, but hopefully not I want Raiders AC to do the job. Alex is a fabulous technician and knows his job. He also take pride in his work.

Tech Bright homes pros came with private and visualized my unit, clean the wiring and charged for $85. It did NOT solve the problem. Called, Leave message and no call back. Rescheduled Ricks Hvac and no call no show. I hired a private company with desperation with outside and inside tenp 95 degress I was charged. $1006.00 By YATES Hvac company.

Matthew ** did a great job. He was communicative in sending me a text and called prior to his arrival. He was punctual and very knowledgeable in handling my plumbing issues. He was thorough in getting each issue resolved in a timely manner. Everything is flowing faster now. Thank you, Matt.

I called Choice Home Warranty to report a non-working ice maker. The rep who took my information was very professional and helpful. She clearly explained the procedure. Edward with Sears Home Services came to repair the ice maker. I was very pleased with his service. The only problem was Sears gave him a telephone number that has been out of service for 20 years. Edward apologized for not being able to call before he arrived. A very good experience.

I contacted Choice warranty for service on my air conditioner unit. The customer service representative was friendly and efficient in scheduling my service repair. I was contacted same day by a local repair company and was scheduled for next day service.

He came to my house and he knew exactly what was wrong with my system. He was professional, he came later than I thought he would, but he knew exactly what was wrong with my system and he fixed it in about 40 minutes.

Jack was very pleasant and knowledgeable. I appreciated his efforts and his patience. I will definitely recommend this service program to anyone who I think may benefit from enrolling. I think I got a great value! It eases my mind knowing that now my home is covered.

It took a day and a half for you to find a plumber. It took a week for the plumber to put me on their schedule. After reviewing the problem plumber advised that he had to call you to get permission to fix as he felt necessary. Several hours after he left I called his office to find out what was the disposition. They advised me that they were given permission to fix but couldn't put me back on the schedule for another week.. Over two weeks to fix a faucet leak is ridiculous.!! (I must add that the plumber (Technician?) who analyzed the problem was pleasant and seemed to be very competent and explained very well what needed to be done.)

My first experience with Choice is very bad. I have a leakage in the bathroom from the tub and was going down to my kitchen. I asked them they needed to send somebody to fix it. A plumber came in, looked at it, and said he had to order a part. He was not telling me what he was ordering or what he was doing. He was missing for three weeks. I kept trying to call and leaving messages but there was no answer. When I called Choice, they got ahold of him, and he said the part was backordered. Then he came in, spent a half hour, changed the part, and took my money. It was $65 that I was supposed to pay for downpayment. He said everything was fixed.

I have had to replace my appliances & this time for some reason I had problems getting more in a check form. I don’t like Lowe's & don’t want to be forced into buy from them. It was unfair to offer me more money for their gift card & not in a check.

The AC company assigned our claim set our appointment just hours after we filed. However the date was almost a week away. We spoke to the company and they immediately put us on the list to be called if someone canceled. The following day they called with an appointment for the following day. The tech arrived on time and got our AC working in no time. He was friendly and professional, the perfect combo for any business.

This is also our first claim. The first person I talked to was a little hard to understand. The person that called me was very nice and explained a couple of things that I was not aware of. I asked her how long it would take for a technician to contact us. I also asked if she could help me with some of the time limits and she cleared up all my questions. I recommend her for a pat on the back or recognition of her attention to the customer.

Your salesman, Ravi **, was very professional, helpful, knowledgeable and persuasive. I enjoyed working with him. He reviewed the various options available to us regarding the home warranty programs. He listened carefully to our needs. Based on this, we decided to purchase the policy.

I have been a customer of Choice Home for more than 6 years and most of the time have had no problems. Everything was handled in a manner that I could not complain about. Everything was handled in a timely fashion.

The technician was knowledgeable about what was needed to correct the problem. He was patient with the changes that had to occur before a final decision was made. If I ever have any other plumbing issues Barrett services will be requested. I hope that he will be available.

Excellent customer service when explaining the coverage. I also liked how this warranty ranked with customer support. I feel better now knowing if something breaks it won't hurt my wallet. Owning a home and a good warranty you're able to sleep more comfortable. I'll recommend this warranty to my family and friends so they can also relax knowing they are covered.

Luke ** was very friendly and kind. He gave me all the information I needed and now have peace of mind with our warranty! I highly recommend Choice and Luke ** to my friends and neighbors! Thank you for your great service and information.

The female plumber from J&R was great. She was very courteous, knowledgeable and prompt. Ms. ** performed her work quickly and with a great amount of passion and skill. When she finished her work, Ms. ** thoroughly cleaned up after herself and concluded the service call. I was very happy with Choice Home Warranty's choice and the work that was performed.

CHW sent a qualified contractor, namely Sears, to repair the GE refrigerator which was running too cold. The Tech found there were two gaskets that were worn and he recommended that they be replaced. CHW was reluctant to authorize expenditure which left me in an embarrassing position of paying for the cost of the gaskets. Currently I am appealing the CHW decision.

Called Choice Warranty about my door opener not working. They got me in touch with a garage door company. The repairman came on time, solved the problem, fixed the garage door, and was very polite. Only issue was payment..they didn't take checks. Luckily, they took plastic...I think this should be communicated to the customer so you could be prepared.

I filed online and rec'd an almost immediate telephone response, followed by an email and text. An appointment was set-up for someone to come to the house the following day. The professional was courteous, knowledgeable and efficient. I was very satisfied with the overall experience.

Could not get anyone to come. After many conversations, someone was coming several weeks after calling and they told us we would have to pay $75.00. Our usual fee we pay is $45.00. We decided to cancel service and we bought new washer. My husband wanted to cx your service but we decided to wait. Friday night the thermostat on A/C in the upstairs was not working and I called Choice. This time we got better service. The man came on Monday and fixed it. We only paid $45.00!! Can you please explain why it was $75.00 for Washing machine?

I requested a service call to repair the Duct leading from the outdoor air conditioning unit to the indoor register. After inspection it was determined the duct needed to be reattached as it had split. The claim was denied. The duct needed immediate repair as the air was seeping out of the duct into the crawl space. I HAD TO PAY OUT OF POCKET out of pocket including the deductible amount.

We were having an issue with a check valve on our pool equipment. When we put in a request for service through Choice Warranty, the call back and subsequent texts from Purpose pools were very prompt. The only issue is that the technician (Sam), came about 7:45 am and we were told a technician would be there 11AM-3PM. We were glad we were home when he came to discuss our problem. Sam was excellent in discussing what needed to be repaired, and repaired some of the issue that morning, with another visit coming up to complete the rest of the repair. He was very knowledgeable and friendly.

Extremely satisfied. The individual that came to service my microwave was very knowledgeable and speedy. He attended the equipment with the necessary tools and came to final diagnosis within minutes. Yes, I would definitely recommend this company and especially this particular individual to service any of my friends and family. Thank you.

I am a realtor looking for a home warranty on my personal residence. Speaking with Albert, my rep, he presented some great options that I had not heard of or considered! It was a cost savings and the ability to transfer the warranty was super attractive. I look forward to see how this warranty service will be valuable on my home and this will help me be able to refer the service to my clients with confidence.

The technician I had was a late, however, he promised he would be at my home and he was and he quickly resolved the problem. Unlike other experiences where the contractor did more harm than good, this was a good contractor.

Our long bulbs in the basement were blowing out. New bulbs didn’t work. CHW sent Easy Electric to evaluate. They determined the problem and reported to CHW. It was approved and the electrician will be out to fix the problem tomorrow. Once repaired, I will be a very satisfied customer.

All went well, the service person was great. They were there on time and the new disposal is awesome. The process by phone works, I tried online and it wouldn't let me set up the appointment or file a claim. Thanks, Jeff **

Waiting to hear from repair service company, problem has been received and reviewed from Choice Home, they have processed my claim. I am sure that they are working as fast as possible on my behalf, they have always come to my aid asap. Therefore I am sure the problem will be solved in a manner accredited to their service.

Appalachian Air technician was very courteous and on schedule. Assessed the problem and assigned a day to return and make the necessary repair. I would recommend the technician as a friendly and helpful person as to making an assessment. At this time, still waiting for the repair to be made so this is the only assessment I can honestly make.

I am very happy with Luke **, he explained everything very thoroughly and completely. Now hope that service claims will be just as pleasant. Thanks again Luke ** and Choice Home Warranty and friends and family, associates and their friends and family.

The Sears tech was great! But I had to wait about one month to be serviced which was far longer than I expected. The rep knew his job, was efficient and easy to work with. He gave me some excellent tips on improving my ice maker usage as recommended replacing my water filter to improve water flow.

The man with Bighorn Repair who came to our home was very thorough and friendly. Unfortunately CHW continues to make this process extremely difficult, they would not accept his diagnosis and have reassigned our claim again! CHW is extremely difficult to reach by phone or communicate with. We have jobs too and don’t have time to continually be avail for a 4 hour block of time to have yet another technician eval our unit. Four technicians have eval. And share same diagnosis. Very frustrating. Do not waste your money, this has been an awful experience.

The tech. who came to look at my garage door wanted payment prior to starting work. He identified himself to my wife and stated what he was there to do and then told her we owe him $65. She said she got a demanding feeling from the tech. that maybe he was going to do the work without payment.

I called Choice Home Warranty on 4 August due to my HVAC not working. Choice Home representative schedule me for 10 August for repairman to come out for the repair of my HVAC. At the time I didn’t read the email showing the 10 August date. Friday I called repairman and he stated he would see me next Wednesday the 10th. I called Choice Home Warranty Saturday to get permission to call a local HVAC Company. Integris HVAC was able to send an individual to my home and repaired HVAC.

The refrigerator repair technician came out as scheduled and was extremely helpful. He did not have the parts to fix the refrigerator, but ordered them and scheduled a return visit to install them once they arrived. I would recommend his service.

Suddenly, late Thursday afternoon, my refrigerator ceased to "frigerate," much less Refrigerate, I called and filed the claim, which was pretty easy, once I got the automated service to understand a I an issue with refrigeration, not "refrigerator hinges." The claim was processed promptly and a service provider was identified, and I was notified a tech would come out on Tuesday.. The repair technician actually came out early - on Friday afternoon, diagnosed the problem, and had the unit working by Saturday afternoon. Many thanks!

My experience in coverage of my Two Tx homes with Choice Home Warranty over the years-has been and continues to provide me peace of mind- I Highly recommend. -That being said again their products provided peace of mind for me and at an affordable price.

Aaron ** is outstanding!! I absolutely wasn't going to renew my contract with you due to the repeated low levels of service I received over the past 10 years. Aaron listened carefully to my concerns and trepidation and beautifully explained your new coverages and recent changes in leadership, Aaron absolutely made me feel those changes in "real time," and he was the sole factor in my renewal for another 6 years. Knowing that he is also my Account Rep for the foreseeable future sealed the deal! I do not expect Aaron will be my Account Rep for long, as he seems like someone the company will quickly grow into expanded opportunities. Please be sure someone of Aaron's talent caliber takes over his Rep duties when the time comes. Well done Aaron!!

My husband & I are far more than pleased with the above subject technician. His knowledge, professionalism, hard work, dedication made us one very happy customers. When he says he will take care of your a/c problem, he will, even if that means working on a rainy Saturday. He is def an asset to your company. Thank you.

I've only used Choice Home Warranty once so far, and I did not like it. My air conditioner was not cooling properly. Choice sent me out two guys from an agency that only had a 2 rating. Although they quickly diagnosed the problem, which was not enough Freon and that was all the problem I had, but I'm in a wheelchair situation so I couldn’t walk after them and see what they've done. They left the light on in the garage where they were working. I didn't get to go in there until the next day. That's minor. But what they did leave open was the gate. I paid $2,000 for a champion dog. And they left the gate open. I can't see the gate from the house. That dog would have been gone and that would’ve been a tragedy. Minor repair, okay. But leaving the gate wide open scared me.

I had water flooding under my sink cabinet, and it was pouring from the bottom of the Garbage Disposal. I called Choice. The Tech. that was sent was very professional & knowledgeable, he asked about the problem and then proceeded to fix it.. He did a very good job..

I want to commend Choice for their EXCELLENT representatives who came to the house and within a matter of minutes, diagnosed the problem with the clogged AC primary drain line. They cleaned it out, checked out the system and left with everything in good working order. Scott (Owner) of Alpha Dawgs Services and his co worker out of Tucson, AZ were prompt, courteous, and very professional.

A/C unit. I could not wait anymore. I called a local contractor company. Refused to help me. Had me on hold for 45 minutes. Very unprofessional customer service, not good & also found out company is being sued.

The person who helped me get a new home warranty policy was very helpful and answered my questions with ease. I believe that Choice Home Warranty will live up to their name once we decide to take their service. Considering how expensive fixing anything electrical, plumbing, water heater, cooling system, kitchen appliances, ceiling fans, washer/dryer, and refrigerator can be we imagine we will hopefully be saving in the long run.

This rating is not reflective of the work that was done on my home. This rating is reflective of the experience working with Choice when filing a claim. The entire experience was poor. No one called me from Choice to explain to me my coverage, share with me their approval or denial, or even explain my options when for the vendor that was used. I received minimal communication from Choice. I had to call to validate I could move forward with the services.

If anyone is considering purchasing any type of warranty from Choice Home Warranties don't do it. The customer service is horrible, they also send unprofessional and unskilled workers to your home to complete work. The technician did not hook the flute to the furnace emitting carbon monoxide all throughout the property, he uninstalled the water tank and left it full in the living room and told my tenant to keep emptying the buckets. A request was placed for a new hot water tank and the one that was brought to my house was from 2017. I have made several attempts to reach out to Choice for answers and to date no one has responded to any of my messages. Run from this company. Save yourself the time, frustration and money.

We have found them very responsive in the past and usually get our problem fixed within a couple days. Some time you need to speak to the assigned contractor for faster service. I have recommended Choice to a number of friends and they have been very happy. I've used Choice for over five years.

Technician was nice and professional. He was early and was very experienced to know what was already going on by the time he looked at it. Of course part had to be ordered but was to be expected. He returned the next Monday and had it repaired in 15 minutes.

I am not one to write reviews but will attempt in this case. After an unpleasant experience with our existing appliance warranty, we were in the market for a new and better product. After chatting with Albert, Choice Warranty appears to meet all our needs and then some with a lower premium. The proof will be in the pudding as they say. We hope we won’t have to call for any major repairs but are hoping that Choice Warranty will live up to all that it promises. We appreciate that Albert took the time to explain what is offered and that there are a number of qualified repair men in our locale.

Was efficient in finding problem, knowledgeable of what problem was. Corrected problem right away. I would hire if had any electrical issues in my house in the future. Ask if I could send him picture of electrical box. This gave him information regarding box ahead of time.

My A/C was making noise at night, disturbing our sleep. Didn't know what was happening with the A/C. We called in a claim for it, and a technician was assigned. The technician came right out and was prompt, respectful and professional. He identified the issue and in no time, the system was running properly again.

Choice Home Warranty assigned a job to a business that does drywall. The day they were to show up, they call me and told me that they quit working for CHW. Then CHW assigned the job to another company. The day that they were to show up, I called them to confirm. They said they did not work with CHW anymore. Then my washer machine stops working. I call CHW and they sent me a company that specializes in washing machines, however, the day he was to show up, he quit and said that he never received a job order from your company. And would never work for your company again. At this point, my washing machine was broke for 2 weeks. I have children. I hired a company to come to my house and fix the washing machine and it cost me $140 out-of-pocket. I ask him to submit it to CHW and he said he wanted nothing to do with your company.

I called your company after paying the bill for over six months when my air condition wasn’t working properly. Your company told me they would have someone out within 24 hours. It’s now been over a week and we’ve had no response from anyone at your company so I’m very dissatisfied.

Really nice salesman and I call him that instead of customer care because. Instead of being transparent about prices, they kept trying to change the prices to make it seem like better deal. I don't like that, I wish businesses wouldn't push employees into being sales representative. It made me feel like I was being scammed. I did however get a great deal and so far would recommend them.

We have just moved into a new home and are delighted to have found CHW! Aaron ** was extremely helpful and informative, and helped us commit to a three year program. We are looking forward to having a long lasting relationship with the number 1 in home warranty!

Salesperson, Steve was very polite, knowledgeable, and made the transaction easy. He assured me that all my concerns in the future would be met. It was a pleasurable and rewarding experience. I will definitely recommend company to my friends.

We have had several home warranties over the years, but this is the first time that we have tried CHW. The electrician that Choice Home Warranty sent to fix our microwave was EXPERT and efficient, as well as effective. It was repaired in no time, and only cost us the service charge. Thank you, Choice Home Warranty!

I was very pleased with the young man named Sean. He not only was patient with me and answered all my questions and concerns but also heard my responses as well. A serious decision was needed and he made sure I was taken seriously.

I had the pleasure of speaking with Matthew. He is an excellent salesperson. He offered me every product under the sun. Very knowledgeable and extremely helpful. I have not used the warranty, but I will update this once I use the service. Thanks, Matthew.

Yesterday I put in a claim for someone to come out to my house to stop a leak in my bathroom. Nobody even called me. I paid you guys $800 for service that I'm not getting and possibly causing damage to my counters under the faucets. Who will be fixing that??? I'm very upset about this. I had just renewed my contract with you guys and am wondering if I made a big mistake.

My dryer was malfunctioning and I submitted a claim against my home warranty policy. A technician came on-site to my home to evaluate and diagnose problem with 48 hrs of my request. It was determined the dryer needed to be replaced and the policy cover a portion of the expense of a new dryer. Very satisfied with offering and the easiness of utilizing my policy to file the claim.

Time frame from filing claim to a dependable technician arrives is unacceptable customer and business relations. Not totally truthful regarding reimbursement for emergency issues that cannot wait due to impact on life of household member(s). And most recent claim was not attended to until policy expired so company will not allow access to follow results of claim filed. Unacceptable practice.

On time and tech was very knowledgeable. I have dealt with many different home warranty insurance companies for last 10 years and by far it is the best. At the end of the day, they get the job done professionally.

I would give a 4.8 as there's always room for improvement. Still waiting for a call to repair for an 81-year-old mother and a disabled daughter and a pet. Our customer service rep was very respectful and accurate and pleasant.

CHW has always been fair and honest for me when I had a problem. The Technicians that have come to my home have been fair and honest and have always repaired what was broken or made it right. I would gladly recommend them to anyone. I will never go without this coverage and I will always choose CHW ALWAYS.

Choice Warranty is amazing. In all the crisis they helped us on time. In this summer when our HVAC went down, they provided the service and got it running which is awesome for customers to have the help. Even though there was a slight delay but got the right help.

I was looking for a quicker and reliable service. I used to have American Home Shield earlier, so I switched to Choice Home Warranty. Signing up was not complex. It was straightforward. I have submitted, so far, two claims, and I find it pretty convenient. The problems are very minor, so the techs did a good job. The first guy came to check the AC, and the other guy came to fix the flush.

Brandon from DrainGo Plumbing came over and replaced the thermocouple to my water heater. Did a fantastic job in minimal time. I went into the house to make a check out and went to hand him my check and the job was already done. Fantastic experience!

I woke up and my AC wasn’t cooling and Sanchez Plumbing fixed it within 3 hours of my call to Choice home warranty. Mr Sanchez was so nice and professional and actually had the part needed in his truck to fix my AC. I am so thankful for Choice.

Always reliable for customer service. I’ve never had a problem with your service and your customer care professionals. Fast and reliable customer support. Always professional service and great customer care and service. Even on weekends they are fast and prompt on getting service to the consumer.

I called to respond to the email From Guy name Jess **. I wanted to buy 1 year per his email but he was pushing me to buy 6 years that I felt uneasy and doubtful if this guy is a fraud. I asked him to cancel It and did not authorize the charge. The guy went ahead and wound up charging me. I asked him to cancel and he refused.

I had water on my basement floor. When I reported that they said you had to say where it came from it was under my water heater so I said that. Turns out it was not the water heater that technician tried to get him to let him repair something different a PRV valve. They said no had to put in another claim. I had already been 3 days with no hot water this was very disturbing. I had already paid the copay the $85 now I need to pay another copay and have another appointment which will be in another 3 days. I am very disappointed with this service.

Great Coverage and Fast Acting Service will refer to anyone looking to protect their valuables. Get Choice Home Warranty Today and be at peace when your having issues with any of your Home Appliances. They also have great communication when calling to report a issue,no long wait when waiting on someone to come out and service the problem. Make 1 phone call to Choice Home Warranty and let them take care of the rest.

On Aug 5 my air on stopped working amidst a 100 degree heat in Henderson. I called up Choice and it took them 5 hrs to assign a technician. When I tried to follow up w/ it’s Choice their response is that it’s their system that will assign the work and I just had to wait in the sweltering heat.

Taking Choice home insurance is one of best decision in my life.. they are really best. Very quick in response. Their technicians are licensed and very professional to understand issues. When I call customer service they make sure make appointment ASAP.

So far your company has done nothing. They could not find anyone to fix our central air system so I did. Mind you the heat index has been 105 degrees all week! I also paid them and am now waiting to be reimbursed. So I’m sure you can understand my frustration. I just had open heart surgery so it was detrimental to getting it repaired asap. I would be happy to give another update when I’m reimbursed.

AC want cooling blowing hot air. Hector the technician was awesome he fixed my issue. They responded quickly and was very thorough. I would recommend him and his company again. Choice Home Warranty was great. They responded fast so my family wouldn't be burning up. Great job Cool tech AC. Thank you so much.

I will highly recommend Choice Home Warranty to all friends and family. Great customer service, quick response to my claims, they fix and repair the problems. I just pay the service fee. I love this company, I plan to keep them as long as I own a property.

My A/C unit was running for a hour or two before it turned off and the house was always warm. The serviceman can and inspected my unit and now I'm getting a new unit installed. I'm pleased with the results.

The tech was quite knowledgeable of problem and repair. He would get the work orders done so my appliances could be repaired. Tech gave me timeframe of return visit and I paid for service call. Waiting for report to be returned to me saying when he would return. Thank you

I have plumbing problems at home. I called customer service and they responded nice to me. I don’t have any problems with teams but the only problem that I have is, when they appoint someone to do fix the issue that person doesn’t show up.

Very pleasant gentlemen and he is service oriented along with excellent service. He was able to diagnose the issue very quickly but still had to order the parts. He is very professional, and I could have not gotten a better person.

Thank you Choice Home Warranty, all the people that answered the phone calls were professional, they founded me a technician to fixed at home my a/c unit. In 30 hours total, the AC technician arrived professionally. The personnel from Choice warranty very nice with me. Thank you all.

We have tried to file 2 claims with Choice Home Warranty in the last year. The 1st time they took so long to respond to our broken A/C and were not able to send out a technician for over a week to look at it that we had to go with another technician and therefore we were not able to use the warranty. They did not want to have to replace our A/C! Currently we are using it a second time several months later and we are in almost a week and a half trying to replace a broken water heater... Delayed into next week which will be two weeks without hot water. They were scheduled to come today but didn't show up. We also will have to pay $535 for the visit and installation, almost the replacement cost of the small water heater. We have wasted our money on this Warranty contract... They are expensive, very slow, high fees, with very poor service! I regret the day I took their marketing call!

It is taking weeks and weeks to get anything fixed. Choice will send you a email of the information of the company and the scheduled time. Well we have waited all day and for them to show and get it fixed. I called 40 minutes past time and he said he couldn’t get anyone to answer the phone. Then why send email with info and scheduled time if they require a conference call first. He had already been here once and I had paid him his $85 so I knew he was coming back to fix it. He never called my phone, I checked and no call or no voicemail. Choice should get companies that is more local. Very aggravating.

I did a claim with Choice Home Warranty for my garage door opener. The technician replaced the motor. He came initially to look at it, and then he came back a couple of days later after he had ordered the motor. It took almost two weeks for Choice to find a technician to come and do it. So, I'm probably saving some money in the long run, but the timeframe and the inconvenience of it were kind of hard. It seems like every time I call for something, they don't have any technicians available. Also, they should pay their technicians on time. They're calling me and saying that they haven't been paid. They want me to pay them because they haven't received the voucher money from the company.

Far too many "Oh, that's not covered" when the stuff hits the fan. For example, I have damaged sheetrock in my home, and it says my drywall/sheetrock is a covered item. I filled out the request form, told them recent storms had caused water damage (it was there on the request) and they sent out people who looked, wrote an estimate and that afternoon I receive an email that says my damage isn't covered. Well, my policy says drywall is covered, I told you it was water damage. Then they send people to my home where I have to pay the fee to them, and then I am told "not covered". Why didn't they tell me that BEFORE they sent people out and cost me my hard-earned money, just to be rejected?

Well the dryer men they sent last year took forever to fix the machine … my daughter bought me a new one after it stopped drying after the month was up a second time. The microwave man they sent just this week knew right away the machine would cost more to fix than it was worth so they are sending me a Lowe's gift card for me to buy a new one prorated so I have to pay a lot more for a new one.

I am very impressed by the business model, prompt service and the professional service contractors through Choice Warranty. You just call or open a claim online and they take care of the rest. I have 3 rental homes covered and highly recommend them. Other companies want you to find a serviceman, have them call the warranty company to get authorization, you pay them, and then ask for reimbursement from warranty company!

Great job! Very nice and professional! The service person noticed a gas line which was connected near exhaust vent. This was observed as a safety hazard. The service person stated this needed to be repaired and promised a follow up.

The condo I own at ** had issues with dishwasher. I contacted CHW representative that I purchased the warranty, Bruce **. He connected with a service agent Al 7/22/2022. He was placing a work order and would hear from the contracted repair service in 24 hours. I still had not heard anything and called back on 7/25/2022 and was connected to Max who said he would handle it. I was contacted by Eddie's Repair and Maintenance on 7/26/2022 but could not come to the condo address until 8/5/2022 and to make sure $75 service was there. He came on that date and did repair the dishwasher.

First experience with Choice Home Warranty & I was very pleased with what I got for my money. I’ve been with other warranty companies and it cost me more to get less. HC electrical was really efficient in getting so much of the work done. I was very impressed. Thank you for a job well done.

The problem seems to be solved. The guys took great care to check not only the inside units but the outside as well. They didn’t leave until they were satisfied that it was fixed. Also said should it begin again I should call them ASAP.

I had issues with airflow from AC. After it was serviced I now have good air flow. I would highly recommend Choice Home Warranty to everyone who has issues within their homes. I am one who doesn’t like spending money but I made the right choice.

I have yet to hear from anyone to fix my washer yet but in the past I've had an ok experience with them..I also have electrical issues that need to be taken care of..In the past we had a problem with our septic system and it was taken care of.

The repairman was prompt, professional and knowledgeable. He explained everything to me, showed me the worn out parts and solved the problem. He called when he was on his way. I would definitely recommend his services to my friends and neighbors.

Service time was too far out the last time I requested service for my refrigerator. He to cancel and call another service company which I didn’t like doing since I pay for Choice. Need to be better response time.

I had a water leak. I put in a claim. You couldn’t find anyone to fix it. I had to find my own plumber. You didn’t pay because he didn’t have time to approve because I had an emergency situation with water leaking and ruining my wood under my sink. So you won’t pay me and I had to pay or wait and have more damage. I think you should pay me because you failed to help me in an emergency situation.

Presently have not had any bad experiences, waiting for tech support for a/c, then I will know better how your service is. The help desk did provide immediate service for my problem which is a very good. Will have a better idea of how your organization works after the visit by the tech.//

I had a good experience. I called CHW on Friday. Their Tech came out on Tues. He ordered my parts and replaced my ice maker on Thursday. Can't beat the service $ charge either. CHW was great with communication too.

CHW is horrible! They do NOT have 24/7/365 customer service. They don't have 'emergency service '. They deny claims, deny repairs & low ball offers to replace appliances. I filed 4 claims since having them. HVAC Claim they DENIED! I had a cracked heat exchanger on a 19 year old furnace. They said it was pre-existing. Plus if they did approve the claim, they would have only paid out FIVE HUNDRED DOLLARS MAX! For a new system? Really it cost me $5,000.00

Scott ** was my tech, I like him. He’s been here before and worked on my washer, and my old dishwasher (finally got a new one). This time it was the frig. He did a great job. It’s working great.

Timelines: Choice answered my request in a timely manner and sent a great technician to handle the issue. I would definitely recommend them. I am so glad I have them. The best choice I made was to get a Choice Warranty.

Excellent service!! Knowledge quickly on what needed to be done. Efficient! Best job. Kind. He called to service early as he had a cancellation. I’m so happy to have the issue resolved and appreciate getting service ahead of schedule. Thank you to Choice Warranty for hiring a good company!

Bruno from BJ Appliance is the very best technician. I always request him because he is very knowledgeable, always on time, determines the problem immediately if he does not have the part with him, he promptly orders the part and completes the repair. Yesterday he had the part, the repair was completed. He is a one and done guy. I have never had to call him back after he has completed the repair. Plus he loves his job. I highly recommend him.

3rd maybe 4th time I've paid a service fee on this system and still NOT resolved. I'm a senior citizen and have been w/o AC for over three weeks in Temps over 90-100 degrees. What regulating agency do you conform to?

Very knowledgeable service man. I think he had an idea of what was wrong before he even came. I didn't mind paying the $65 because I had no clue. Hope this didn't count against my service contract. I would definitely use the warranty service again.

I just signed up for a plan. I will not be able to officially use it for 30 days. So, I cannot tell you how good the claims process will be until I actually have to make a future claim. My biggest gripe is with so-called customer service: outsourcing to foreign countries, which doesn't allows me to feel I am guaranteed to either get the most correct information, and/or no more information than what's actually listed on the website.

As a now retired NH Realtor, I have always suggested the Choice Home Warranty for protection. Often I would purchase it for them as a housewarming gift! Now once more I am practicing what I preach and purchased a plan for us as they are "Simply The Best" in home warranties!

The plumber replaced a rubber ring in the tank and declared leak fixed. I put food color in tank of that toilet to check leak fixed and color came through into bowl which indicates leak was not fixed. Have cut water off going into toilet again as. My water bill is extremely high due to leak. I am 83 and should not have to go through this twice for same problem.

Prompt and professional. He was right on time, called out the issue, had the part, explained it to me, repaired it, thanked me, and left. The equipment is working correctly now. All I can say is thanks for being there.

I was very happy to receive Email and text that an appointment was made for washer repair. I entered my claim online and received appointment just a few hours later. I am looking forward to the same good service from the repair service. Great service.

The technician was prompt, polite, friendly and informative. He arrived on time and assessed the issue quickly, providing a description to me along the entire process. He replaced faulty outlets and problem solved an issue that was quite helpful to me. He provided an estimate for other work I want to have done in the future.

Appt was going to be 5 days out. No hot water. Called plumber and changed appt to next day. Needs part so one more week for part. Customer service for Choice very hard to get a human. Original appt would have been 2 weeks with NO hot water.

I was very pleased that Choice Home Warranty sent a very reliable, capable repairman to look at my washing machine. He is well trained and very knowledgeable in not only washing machines but refrigerators and dishwashers; also Subzero refrigerators, which was a delightful surprise to me.

Technician came on time and fixed my fridge problem on time. He will be back with new parts to fix it. The technician has good knowledge. He explained what would be the next step. Once the part comes he will call to schedule good time for someone to be at home.

After arriving early he quickly assessed the problem. Explained to me what needed done. He went to his vehicle and shortly returned with needed supplies and repaired the leak in a very timely manner. Very polite and professional. Would highly recommend to anybody needing plumbing repairs.

I got two other opinions and they did not confirm the same diagnosis as the representative that CHW sent. Therefore I felt that CHW sent someone that knows what they will pay for and what they won’t pay for; hence the result of a diagnosis that’s CHW did will not pay for a replacement hot water tank. Additionally, when I got this contract it was said that they cover certain things and they weren’t specific that it had to be a specific diagnosis in order for CHW to replace it; hence their deceptive selling practice.