Choice Home Warranty Reviews

I have a hot tub. It probably going to freeze up if its get any colder. No one will come and fix it. I found someone name Alen ** and he would. He said he send in a quote and no respond. I'm getting real worried about it.

He was very safe, respectful and courteous. He kept me informed on each step of the process. He appeared to extremely experienced, pointing out to me the inter working of a chest freezer. I would call on him again if I need an appliance repaired.

Do not use Choice Home Warranty. The technicians they select are great and try to do everything they can to help you with your situation. However, Choice does everything they can to not pay your claim including making things difficult on the contract technicians by low-balling them and refusing to pay for needed parts and services. Save your money and use another home warranty service.

All the technicians have been great. It’s just we buy insurance according to your assurances, and your definition of replacement is so misleading. I realize your fine print in your contracts are very clear with what replacement means. It is this very reason that I won’t be renewing when my renewal comes up. CHW won’t get a renewal for me.

This is the kind of service we would like to get every day from every company. Kind, efficient, knowledgeable. Went beyond the minimum to fix our fridge and inform us about what he was doing. Cannot overdo this recommendation. WeFix has the integrity we need in business today.

I received the following information in an email from you to take care of my "covered" plumbing nightmare:

AC went out and the tech came within 48 hours and the work was started the next day. Thank you so much in my time of need. Thank you so much for the assistance and phone calls to ensure the work was done correctly.

This is our rental property. Tenants let us know basement drain was backed up. It was on a weekend, and Choice still replied within 25 hrs. The tenant said the technician they sent was GREAT! We live 70 miles away, so being able to trust this warranty gives us peace of mind. It was the first time we used it, and it was a good experience!

Chad came in and did an excellent job with fixing my HVAC issue. He explained in detail what and why it happened. Chad is professional, pleasant and knowledgeable in his field. We asked about adding a gas line and he informed us that he does that as well. Great!

Replaced a faulty circuit breaker. The tech (Mike from Infinite Life Electrical) texted me when he would arrive, arrived on time, completed the job quickly and effectively. I would happily recommend CHW and Infinite Life Electrical to others. Thank you.

I had a claim opened in August, after not hearing anything for a couple of weeks I called they said that I would need to find my own technician since they hadn't found anyone on their own. I found one and when I went to do the reimbursement process on my own I found out that they had closed my claim without contacting me a single time. They said it had been open for over 30 days. How could a company close out a claim without even trying to find a technician or contacting the consumer it's ridiculous and the worst experience I've had. I'll be changing immediately. Do not go with this company!

The sales rep I spoke with was very knowledgeable, articulate and confident. His name was Adrien **. I was pleased in how he presented your company. I am looking forward to a pleasurable partnership. The only thing my service plan he told me would be $55.00 as a part of the Columbus day promotion but the policy states $65.00 service fee. Please correct that. Thank you for your service.

Signing up and contracting went great. The agent really knows his business. He provided several options and explained each option completely. When asked he provided information and discounts for my military service. I am going to be saving lots of money over my current home warranty company and can't wait to cancel them. Choice is $50 cheaper on service calls and $100 cheaper per year.

The clogging Issue in the refrigerator was quickly identified by the technician and he had right equipment to quickly resolve the issue. Technician also helped with other question on ice tray. Overall good service. Thank you. Thank you. Thank you.

It took me a minute to figure out how to submit a service request, which is called "make a claim" on their website. After finally being able to submit a new service request for electrical, the first available was 5 days away. I was able to call around and get someone come out same day the next day. When I tried to call the CHW technician at Prime Electric to cancel my appointment with them, there was no answer, and voice mail box was full - only means was to send an SMS only of my phone number I guess for them to call back. This was my first time using CHW since moving over from AHS. So far it is just satisfactory.

I wanted to do the survey because I wanted to say that my representative Elizabeth ** was excellent. She was extremely helpful. One of the reasons I chose your company was that I really like that I have a personal representative to communicate with directly.

He had wrong address and didn't correct for me.. Transfer to customer service which took about 30 minutes. I like the company but not the worker who wrote policy for me. Doesn't care me after taking my credit card number.

Very pleasant technician from Sears, knew what he was doing, very clean and respectful, so far I am satisfied. Had to order parts but if the rest of my experience goes this good I would highly recommend Choice Home Warranty..

Not only was he a wealth of knowledge, he answered all my questions, helped me with the best plan for me and was so patient. Specifically he helped with coverages, service calls, limits, and AARP plan. Cannot say enough good stuff.

CHOICE HOME WARRANTY COMPANY IS A GOOD COMPANY, but they sent out MA Appliance or UpTask Appliance repair, whichever name they use are the absolute WORST repair company I have ever dealt with. My home warranty service sent them out to do a Dishwasher repair. The young kid they sent out was nice, the owner on the other hand has no idea what he is doing. I waited three weeks for them to get the part & call me, NOTHING, not an email or phone call. I call MA & the owner answers & he told me that the Tech told him it was finished on the spot. A right out LIE, because my warranty service approved them to do the job. So, after he MADE EXCUSES, he set up a time for Sat, another LIE because again never a call or email to say they're on their way or can't make it. This company shouldn't be in business let alone working with a warranty company. Absolutely Worthless, their customer service STINKS.

We had our new ice maker installed Friday 7 Oct and it's still not making ice. We have been checking the ice bin and we only have heard the ice drop only once since last Friday and the food we have in our freezer is thawing out not frozen

I was under the impression that if I had a problem with my appliances in my house that they would be covered for repair. That is not the case. I was ask to pay $1,300.00 for the repair with a service company that is located in another city approx. 3 hrs away. We have been without A/C for 2 weeks and still no repair. My $1,300.00 was paid over a week ago and when I called your Company they indicated they could do nothing about it. My wife and I live here alone and in our 80s and no has attempted to fix or even look into the situation. Very disappointed in your Company.

Our garbage disposal recently went out, and I sent a request to Choice Home Warranty the same day it stopped working. They not only contacted a contractor that day, but the contractor called the same day and scheduled an appointment to come out the next day to replace it. The contractor arrived on schedule, and completed the replacement quickly, and it has been working fine. I thank Choice Home Warranty and the contractor for such a quick response!

This company you have got to do the job is the same one that said they would be here the last time I had trouble and they didn't show up. There is a very bad rating for MZ Air Conditioning and that's not good. Hope you can find a better one that will show and do the job

Arctic Air of Augusta Llc was very professional. Went out of their way to see that the new blade was found and my unit repaired. I would use them again however I’m not sure why a service receipt wasn’t left after service completion.

Although it took a week to get my claim serviced with little to no correspondence from the company (I had to call three times) when the tech came, he was polite and efficient. The biggest setback was getting approval for the repairs.

So far repair is going well, repair part had to be ordered, and a revisit had to be scheduled 14 day from first visit. Repair part was received 3 days after ordered. Now just waiting for repairman to come back to install the part. Thanks, CHW for great services.

Had good response with claims. However, in case of an emergency like a faucet leaking, the standard response time is not good. You should allow the insured to have his or her plumber to take care of the emergency and allow reimbursement

My microwave counted down the numbers but it didn’t heat. He was very thorough and all it needed was a new switch. It’s perfect now. The technician was very polite and respectful and answered all my questions. So happy I don’t have to buy a new microwave.

The technician, from Fiore, LLC, (can't recall his name) was prompt, professional, and thoroughly cleaned up. I'd recommend without hesitation. I'd like to mention that Choice Home Warranty took over a week to send someone out which I find to be unacceptable. They now say you can use your own technician before they assign someone. If I wanted to do that I wouldn't bother paying Choice. Perhaps this is their way of getting paid to do nothing. They sent someone after I said I was going to drop them.

This tech has been to my house twice now. He is honest and fair with his work. He resolved both issues quickly. He is friendly, communicates well before his arrival and arrives on time. He communicates his findings clearly and explains what he did to resolve issues.

My refrigerator had a broken inside light and my dryer button was not working. I called in my claims to Choice Home Warranty and they immediately assigned a repairman to both claims. The repairman called me that same day and came out three days later and repaired my appliances. He was both knowledgeable and courteous. I highly recommend this company.

Because of where I live it takes a bit to get a repairman. The turnaround time was just a few weeks. Needed a part, which the tech ordered. I was given a return appt before he left for 2 weeks. The part came in and I called and rescheduled. The date got bumped up by a week. I'm pleased.

Representative who assisted me with a new home warranty was very pleasant and patient. He helped me with the application information without asking. I was referred to this company by my sister. I am glad I have chosen this company. I will be referring friends that I have also.

I was referred to Choice Home Warranty by my neighbor. After hearing all his good positive experiences with the company, I decided to get a quote. A short time later a representative (Mr. **) called me and went over my quote. Mr. ** was very informative and I was very pleased with the plan we were able to work out. Thanks again Mr. ** for being so kind, looking forward to doing business with you guys.

The Tech that came to see the AC unit was very detailed on our problem and on the solution. I was able to understand. He even went as far as to help me with the air filters. Informed me how often to change them.

Submitting a claim with Choice is very easy. I just go through a website and I enter a couple of information and some description. Their response is really very quick. I had an issue with my oven. The contractor was really competitive and very knowledgeable. He fixed everything. It cost me $60. Another guy for the refrigerator and it was also a very excellent experience. He found the root cause. It was not something very hard to fix, but it was very hard for me to find out. The diagnosis was very quick. The last one was for my dishwasher. It was a little disappointing because they said, “We’ll give you some money, and you go and buy another one.” The tech, when he came, said, “Once the spare part comes, it will take 15 minutes to fix.” But Choice chose to give me some money for a new dishwasher and they gave me very little money. But I called back. They upped it a little bit. They made it reasonable.

I opened a ticket on a Thursday evening and an AC tech came to my house to check it out on Saturday morning. He arrived 2 hrs before the arrival time given to me. He called to let me know he was on the way. The motor was broken, so he put an order in for a replacement. Hopefully it will come in soon.

I started searching for ideas for a home warranty a month ago on Google. I looked for top companies. Choice come up 1st over 4 others. I filled out an interest form. At least 2 emails and 2 phone calls arrived every day. I did not respond because I wasn't sure I wanted to continue further. Today 10/10/22 I did answer the phone and spoke to Loay. He professionally and in detail explained what the Choice offers. I questioned some areas and I was impressed with his responses. I agreed to a 1 year program. He said he would switch me to his manager. I spoke to Louie who was also professional and detailed in his presentation to upgrade me to a longer plan. After a discussion I agreed to a 3 year plan. I worked for 30+ years for the Ford Motor Co. calling on dealers on the east coast. Louie is an excellent closer. I look forward to seeing how the 3 year program progresses.

I was told by Sean that nothing would be charged to my credit until you were given my 3 digit code and that was not true. It has already been charged to my account without that number. This number was not to be given until the 30 days were up, so because you have charged me does that mean I have coverage or I still have to wait 30 days. If I misunderstood please let me know asap. This makes me wonder if I want to continue with you or go with the other company who has not charged me until my 30 days are up.

Marcus was awesome! He quickly diagnosed the issue with our freezer and worked with Choice to get a game plan together. He was very professional and explained everything along the way! I would recommend Marcus to a friend, even if they didn't have a home warranty! :)

I reported the problem at 8:00 and I heard from the repairman at 11:30 and he was here by 12:30 and finished the work by 2:00. They were very friendly and did a great job. I'm glad I have a contract with Choice. This was the first time I had to make a claim and I am very pleased with the way it was handled. I would recommend Choice Warranty to anyone who is looking for a home warranty.

A second call was necessary to get a service person here. The ordered parts arrived here within two (2) days but the appointment to install the parts was scheduled over two weeks later. Almost all of the food in both the refrigerator and the freezer compartment was lost..

Disposal not working. Plumber had it working correctly in a very short time, very impressed. I would recommend this technician Highly. If had another problem I would call Choice Home Warranty again. Very good service I recommended Choice warranty to others.

We were going to over pay for home insurance thru our mortgage company and I got online and first thing that came up was Choice Home Warranty. We called the number and got amazing service and answered all of our questions and the price was incredible for the amount of years that the insurance is going to cover our house for. Thank you for your help. Highly recommended.

I just had a KitchenAid range break and they scheduled my technician right away. The customer service rep I spoke to was very good and made the arrangement to get my range fixed. The customer service rep was very helpful and took care of me right away.

The salesman was excellent in explaining the company and product. However, the proof will be if I ever do need service. Other companies talk a good story also but we will see what happens so the whole story is yet to be told.

My agent was informative, polite and helpful. I would highly recommend her to anyone needing to purchase something. Many sales agents are hard to understand and rude. She was quite the opposite and made me feel comfortable. I made a great choice.

My rep was Nathan. He reviewed services included and offered a 6 year plan. At first, I had a problem with his presentation and felt rushed. BUT, after we got into the discussion, we were both ok. We decided on the extended plan which is a better value.

Today I called Choice home warranty to put my claim for heating. Representative took my claim. He understand me properly. I got email back about my claim right away. I will tell my friends & family about choice home warranty.

Professional person I talked to by the name of Adrian **. Told it to me straight & it seems like the best bang for my buck, while I was shopping around with other companies. Being I’m a vet with a fixed income it all made sense.

The warranty served very little value to me as I looked at the details. The liability is limited to $3000 for every 12 months. That doesn't cover the cost of replacement for high end appliances. If the warranty offered more coverage, I would be very interested but this warranty policy doesn't cover much for me.

Luke, the representative who took my call made sure I understood the plans. Very professional, kind and patient as I continued with questions. All options were explained to me And was encouraged to call BSK with any more questions.

My plumber was fine. He said he’s seen this issue before due to a plastic part inside the faucet. I then got a text later that this issue was not covered. I got another text to contact a claim dispute person Aaron ** who I left a message with and still have not received a call back. Will be posting on Next Door about the poor service and outrageous denial of my claim.

It Took a week to order and receive the parts and then an additional week to get the repair scheduled. I have been buying ice all this time and still lost most of my food. I was never given any idea that I would be without refrigeration so long.

I filed a claim about the bathroom in my master bedroom that was leaking blue water from underneath. The plumber named Sydney from Kintex Plumbing did a great job! My home has 3 bathrooms and the last time I called for the same issue on one of the other bathrooms it was not repaired correctly. It was a different plumbing company and the repairman that came did not do what Sydney did to repair the one on the claim this time. It's hard to find people that actually do the work right. Sydney is one of those plumbers that knows what he is doing, and he does it right.

DDB Pluming was very professional, thorough and prompt. Mr. ** called prior to arrival with Eta. He was able to diagnosis the issue with our kitchen sink and provide the necessary repairs. We would definitely use his services again. Thanks for the referral.

The level of service was far superior to my previous bad experience. My HVAC unit had required repair and an upgrade for the AC not working. It took almost a month of follow up on my part and back and forth before it was finally repaired. My recent experience was much better after the heat vent in the basement to vent out carbon monoxide fumes needed to be repaired. The repairs were completed within one day.

CHW is very responsive. Every time I call and ask them, they’re very good. I definitely recommend them. For our recent claim, the heating element on the water tank was replaced. The tech changed the element. But that guy, I really hated him to do a good job, to begin with, and number two, he charged us an extra. Usually, what we understood is when a technician comes to do the repair, we pay them the first $35 and the rest is covered by the insurance. But in our case, it wasn't that. We paid $75 plus he charged us for the line. He also set the temperature high. Still, the water is really burning. We have to be very careful when we turn on the shower.

Used Armco for warranty claim in thermostat. They came out next day after placing the claim and replaced thermostat. Called for credit card number and no complaints. Service person was very nice coordinating with our neighbor because we weren’t there.

Called and filed a claim on a Monday. Technician came out that day and assessed the heating system. Had a brand new gas pack system installed on that Saturday. Great service by the technician and knew what he was doing.

Isaac ** Was very friendly and informative. I didn’t feel comfortable providing my Credit Card information over the phone and he sent me an email first for my comfort. He was just amazing and very understanding! I am looking forward to working with your company.

In the midst of oncoming Hurricane Ian I needed to fill my bathtub with water. I immediately found out the plug to stop the water from escaping did not work. I called CHW after the storm passed for a repair. The technician was very polite and helpful. After submitting the claim it was denied. I found this completely uncalled for. I will no longer be recommending you as I have done so to many in the past. Like I said prior I am very disappointed with your decision.

Customer service and resolving issue. I was without AC/hvac for 1week. Took way too long. Initial tech never showed. New tech brand new to choice. At the end of the day, some people were helpful (rating 2). Most, gave runaround. Tech did best he could and was equally frustrated.

There have been some issues with contractors. It was very rocky for a couple of months but things have gotten better. They have worked to correct contractor issues. I wish we could a get a better breakdown as to what is covered, the cost associated if it needs replacement.

Diagnosed temp regulator not working. Were able to fix. Glad I didn’t have to replace hot water heater. Choice Warranty called to ask if I wanted to purchase and I was already a customer. They asked if I wanted to purchase new subscription before I had service but how am I supposed to see how you work if I don’t have claim. Told them I would fill out claim before renewing.

My garage door opener stopped working. The first three technicians that Choice Warranty sent never showed up. This was quite frustrating. The fourth technician was on time, helpful, friendly, and knowledgeable. I wish it hadn't taken four times to get someone here.

I made a claim mid morning for my furnace not working. It said within six hours I would receive the contact information of someone that would be able to come out for repairing the furnace. At the moment of writing this it has been eleven hours and I have still not heard from anyone yet.

I had three claims with Choice recently - microwave, washing machine and refrigerator. The process was very good. The techs were good, but they took a little while to come in. They had to come back because they had ordered the parts for the washing machine and that was what took long. I am happy with CHW.

The repair man came 5 days after making our claim. The part needed to be ordered and I was told it would take 2-3 to come in. The next day I received an email that we were offered $ in lieu of repairs to purchase a new washer. I accepted the offer then was told the Lowe's gift card would take up to 30 days to arrive. Was satisfied with the offer but was not happy that I would have to pay out of pocket for a new washer because we needed it now not in 30 days.

The plumbers who came to repair my faucet leaking issues were polite, helpful and informative. I am grateful for their professionalism and feel that they listened to my concerns. We have had good service from Choice Home Warranty for multiple things in the home we purchased a few months ago.

Did a very good job. Cleaned the heater & vanes. Changed the thermostat. All good! All was checked out & fault found to the thermostat. Worked right away & really tested the next day and night. Alternated between heater & A/C to insure all was well.

Second time using CHW. Replacing AHS who is by far the absolute most expensive and absolute terrible service and follow through. Do yourself a favor and call Alpha and have him help you with much better coverage at a much better overall price. My service experience with CHW and contractors and service has been better than I’ve experienced with AHS, or heard of from my friend’s experiences with AHS. No doubt about my decision to bring family members into using CHW was easy. Great company, service and follow up.

Laszios Plumbing diagnosed and took care of my problem in no time. He was very thorough and offered great tips to keep my unit operational. I would definitely hire him again if a plumbing problem presented itself in the future.

Compressor is out..Haven't had any problems for two years and then just ice maker. Choice ordered new compressor and Minh will fix it on 24th. Love this guy, always does a great job. Very impressed with Choice Home Warranty as we switched only 2 months ago. I love my fridge and am thrilled it can be fixed.

It took 4 times before technician came to repair. Meanwhile no air-condition for 4 days. This is not acceptable. I hope this will be better in the future. I could get repair locally in one day this would be better if I was updated each day.

The technician was prompt in contacting us, realized that we had an emergency and expedited our appointment date, and fixed the issue in one visit. Yes, I would definitely recommend Anthony to everyone! All technicians should arrive with the proper tools to fix any issue in their field unless parts are not available. Then you order! 99% arrive empty handed only to take notes and leave you with the issue longer than you need to be waiting. Very scammy business. Even without Choice, we will use his company.

The technician was on time and speedy. He did excellent work. Work order was dispatched quickly and easily completed online. CHW rarely disappoints me without service or quality of providers. Good job CHW!!! I recommend you to everyone who could benefit from the service.

Tech did good job. Must return after parts needed are received. Parts to come from manufacturer. Bathroom tub faucet leak was fixed to our satisfaction. Master bath faucet could not be repaired until we got the parts from the Danze manufacturer. Expected in about a week or so.

I had several needed repairs that hit at the same time (A/C, Pool Pump, and Fridge). The response from Choice has been first rate. The vendors (apart from one) that they selected were timely and professional. The one that wasn't, was removed after following a fair process. I couldn't be happier with the response and service. I am happy that I made the "Choice" to switch.

I was very pleased with the the techs who came to my house. They were personal, explained the problem, efficiently performed the necessary tasks - replacement of the kitchen faucet - quickly. I was very pleased these men lived up to the name of their business - FLAWLESS!

The repairman was knowledgeable about the repairs and was very helpful in telling me how to take care my dryer. He was very kind and considerate. Any problems that should arise he told me to call Choice Warranty. Would recommend a friend.

At first the contractor was treated rudely and claim was denied. I called Choice Warranty back and raised hell with them and then they said claim had been approved. I paid out of my pocket for the cost of the claim, then was given a refund. It was a big hassle to get this straightened out.

Website could not be easier to use. I’ve only used the service once and completed a garage door repair… excellent service. Technician was quick and explained what had happened and did the repair perfectly. Filed claim for ice maker issues, hopefully it’ll be just as successful.

I had my range and my heat and air units break at the same time probably within days of each other. I had to get service twice. I am in the middle of both repairs. So far everything has been handled in the best possible and professional way.

When I appealed your initial offer I was assigned a person to negotiate with me. But that person didn't negotiate and I subsequently came out about $150 shy of what it takes to replace my broken washing machine because you determined that it couldn't be fixed economically. And I have selected the cheapest machine that I could find for a replacement-not one that equals my broken one. Pee poor service once again.

My garbage disposal was leaking and I called Choice Home Warranty. The technician was very polite and called me ahead; informing what time he would show up. He was on time and very experience. He changed out the garbage disposal within 20 minutes.

Response to my claim was quick. Maintenance guy came promptly as as scheduled. Maintenance guy sought approval from the Choice without much delay. Repairs were carried in a very efficient manner. Maintenance was highly professional in his job. Exhibited competence in his skills and above all had very good customer relations.

I bought a property and I went ahead and got the warranty on it. When it came time to start up the heat, it wouldn't work. I called Choice Home Warranty and they told me that they sent someone out, but then they told me they weren't going to warranty it because it hadn't been maintained. I just purchased the property. I didn't know whether or not it had been maintained and that wasn't something that said, "We'll warranty your products or your appliances if they've been properly maintained."

I am very disappointed with Choice -- while my request for service was quickly answered, the rest of the experience left much to be desired. I had to prove to Choice that my faucet was not under warranty and then they would not fix my faucet but replaced a high-end touch faucet with a builder grade regular faucet. Unacceptable!@!

I had a emergency where the main line was clogged and my house started to flood. I asked for a supervisor. I paid $678 to Rotor Rooter to clear the lube. Choice waited 3 days to send someone out. Sewage is a health hazard. I need to get reimbursed. The portal does not work. I gave no email to send the photos and all I get is the Choice voice mail.

I have placed several calls to the number shown for a good However such is not the case. Left several messages plus a few with my 'case manager' with no response from her. Finally found another number to call & was able to make contact with a lady but she wasn't much help either in making a increase in dollar amount offered. Finally accepted so I could move on as I needed to have laundry items. Will not recommend this company to any friends. Sorry that I fell for this 'program' as I assumed I was buying. Not again...

Richard ** did a great job. Gave me several plans to choose from. Went with the 6 year plan. Best one for me. Hopefully I will never have to use it, but I am covered if I do. I highly recommend Choice Home Warranty.

Provider was very accommodating and professional. I had to reschedule and provider was accommodating and completed the work timely. Provider contacted me to confirm appointments and arrival time. Thank you so very much for the good service. It is much appreciated.

Technician was dispatched quickly to fix my washer. He was professional, prompt and did quality work. He diagnosed the issue quickly, replaced the part, also found another unrelated issue which was wearing out and fixed it. Very satisfied. I would recommend CHW to friends and neighbors based on this work order.

Customer service representative was courteous and knowledgeable. Explained coverage and cost more than adequately. Response was timely, and policy appears adequately understandable, and covers all things I wanted.

While the technician who came to our home did a good job, Choice has NOT been helpful and continues to give VERY poor service! At this point, I would warn anyone against signing up with this company who is more interested in making a profit than serving their customers!

The technician was very knowledgeable, polite and sincere. We need more technician like the one that was assigned to me. Unlike the other technicians for other services I had, his one is a 5-star all the way. Technician knew exactly the issues of the appliance and completed the service in a speedy but competent manner. Great job and Thank You!

Timeliness of scheduling a technician for the work has been anything but good. It took 3 days for the original technician to even come out to diagnose the equipment. After that, the technician never submitted the diagnosis to CHW for the repair to be approved. End up getting a new technician to come out just to diagnose the same issue the first one identified.

Furnace was denied due to “rust and corrosion”, even though as a homeowner do not know how this could have been avoided,, since furnace is properly inside our house in our basement. Denial said could make an appeal and would be assigned/contacted by case manager within 24 hours, 3 days later still no contact. Will be canceling policy.

Updated on 06/15/2026: I am a long time Choice Home Warranty customer. I have had consistently prompt service to inquiries and request for service. This would be my second home warrantied with Choice, I would definitely recommend Choice to family and friends.

Kyle of Comfort Works was terrific and I am telling my neighbors about how great he was. I highly recommend Choice uses him as often as possible for heating and ac work. I don’t know what else to write other than I am glad you sent Kyle to look over my furnace issue.

I think Choice Home Warranty is better than most. The only concerns I have with Choice is that responding to a claim and scheduling sometimes take too long. I also do not like the fact that Choice decides when to have the technician arrive at the homeowner's house instead of allowing the homeowner to schedule arrival based on their schedule.

The dryer would not start. Although Choice gave us a Wednesday time for the repair, the company doing the repair called us on Monday to see if they could come out earlier. So, on Monday the repair was complete. That made us happy.

Tech called to arrange an earlier arrival time, arrived at stated time. Requested input as to problem. Immediately addressed problem and had repair completed in approximately one hour. Very knowledgeable and precise. Would recommend to anyone, Entire experience was above average.

Bennett & Sons were very professional and checked the equipment in the attic as well as outside the house. This was because of Hurricane Ian we had a burnt smelling from the Air conditioner. This is the first time we got a good company to deal with the a/c.

Steven ** was very good in explaining company and coverage. Decided to sign up and go with your company based on his information and ratings your company has received. I was informed if I were ever unhappy I could cancel the agreement and receive the refund as promised.

My contact agent Mr. ** was very knowledgeable on details of plan coverage and prices. I asked numerous questions and he was able to explain to my satisfaction about the waiting period for the contract and the Service Call fee. He Was professional and mannerly.

Thought they did a good job of being on time and knowledgeable about their craft. Took their time to get it right. Will need to see how repair holds up. Don’t see any reason why I wouldn’t have them do repairs again.

The job is not completely finish so I cannot give a fair review. The technician seems knowledgeable with the procedure. I will give the review when he comes to install the control board. He came in on time and very courteous.

Disappointing how long it took Choice to locate a technician. The technician was wonderful. But very sad that he was here for nearly four hours and Choice pays him only my deductible. Which is the reason no technicians in my area want to work for Choice.

The tech that did the work was excellent, very noticeable and got the job done. If I have any more issues with electric I want him for the job. He went behind his call and located the problem. Very patient Man. The Man should get a Raise

After months of dealing with a plumbing issue and back and forth we were told that we have to pay an additional co-pay when we knew the issue. The plumber that came was great and validated the issue. Choice Home Warranty denied the claim (per the contract) but knew the issue wasn't covered and sent a technician anyways costing the home owner more money.

Great service also professional. I was pleased with the work l. The technician was very detailed, and had a spirit of excellence. He was also on time and had the repair part I needed. He also took the time to explain the reason the spring broke.

The service is pretty good. I've had a few disagreements, but it turned out all right. If I need some work done, I just call them. The last technician who came out was really good.

Just switched home warranty companies and couldn't be happier. As a senior and a veteran, I was able to lock the annual price for LIFE. The service fee also got reduced from $75 to $65, also for LIFE. Can't say enough good things about my experience so far. Would recommend that if you don't have Choice Home Warranty yet, get it, if you are on a contract with some other company, just let them know that you don't want to renew and then swap. It can save you hundreds $$$ a year.

I joined online and your system placed my home in the incorrect address and city. This showed in the welcome confirmation. I immediately recognized this unknown address and emailed twice. Your email response was that I had to call, despite I stated I am out of the country. I then broke down and paid to call. I spoke to a nice woman, however, she corrected the street address but not the city even as I repeated it twice. Now again, I must call and wait on hold to correct some kind of glitch in your system that registers the zip code in an unknown city. I hope should I ever need your services, it will be easier to navigate your system.

I had about a dozen claims with Choice Warranty since January 2021. Up until my last claim for my dryer, I have not had a technician respond to a claim within 48 hours as I was told when I purchased the contract. I was told that claim would be serviced within 48 hours and there maybe a time when it could take longer but that would be an exception. My experience turned out to be that was the norm and not the exception. I attempted to address this with Choice Warranty requesting to speak to a manager of customer service, case manager, my sale agent, and sale district manager. I hit a roadblock at each with them telling me there was nothing they could do for me. Each department tried pushing the issue to another department but would never give me a phone number or email to someone in upper management that could address an improvement in services so I didn’t experience the same problems in the future.

Max was prompt, diagnosed the problem within minutes, explained everything to me, and my dishwasher works fine now. I am very pleased with the quick service and with the ease of submitting a claim. I highly recommend Choice Home Warranty.

I don't have a problem with Service Tech that did the job. They were professional and got the job done right. My issue is with Choice Home Warranty itself (customer service lol, Resolution department give a break, Dedicated Case Manager what joke). I turn in the claim on a Tuesday morning and had a service provider assigned that afternoon (not bad right that's what I thought). It was the next day everything went downhill after they said they would replace it but then sent me an email that stated the following: 'With this replacement, there will be some non-cover costs you will personally be responsible for. Please note we negotiated a flat rate for all non-cover costs with our technicians. Non-cover items can include modifications, such as ducts, copper, drain, or electric, needed to support your new equipment. The cost to be paid by you is $300".

Updated on 01/28/2023: They didn’t show and I had to keep calling Choice until they reassigned me a different contractor. Once I got a contractor assigned that one did show up to fix the problem. He actually was really so I am satisfied with that.

Horns Heating and Cooling was exceptional! Tech diagnosed issue and repaired expeditiously and professionally upon arrival. It would have been great if he could have gotten here a day earlier. Perhaps more efficient communications between CHW and contractors would help.

Tech who came in was efficient and friendly. He made an attempt to get the old machine unfrozen, but was unsuccessful, so he replaced the old disposal. He did a good job, didn’t make a mess, checked his work and disposed of the old machine. Good job!

I believe he was kind of tired after a previous 2 stops before coming over to our residence, Talking to him was like talking to a tired man. Nevertheless he was able to find out the problem w/ the oven.

The rep I spoke with was very helpful in helping us find the right coverage for our needs. He has great customer service. Thank you Kurt for everything. We are looking forward to a long relationship with Choice. I highly recommend this company.

My technician, Billy, was awesome. Fast, attentive, explained what was wrong and what the fox would be. My experience with CHW during the claim process was frustrating. The website had many issues with uploading substantiating documents and the chat function to communicate with the processor didn’t show the chat in order, I had to read time stamps to see what the latest message was. Whoever was processing my claim was not helpful to remedy/work around the website issues, simply stating, “we need the documents” without working with me on alternative solutions. It was very frustrating.

Lady was friendly and helpful. She let me know what the process was. This is my first time using a claim. She will be submitting my claim and getting the ball rolling to correct my problem with furnace. She was apologetic about my furnace not working. Which I thought was very considerate.

Taken care with knowledge of the problem in a professional manner. Would recommend him for service always..So helpful for further assistance if needed. Very polite and courteous with questions asked. I will always refer him for professional help.. Thanks for heat!!!

Our most recent experience with Choice Home Warranty was highly positive. Their response was quick and the repairman was a craftsman. It was so simple to write him the one check and then forget about it. I could not have been more pleased.

This warranty has been the hands down best investment. Customer Service is top notch when calling with any questions. The service technicians have all been very knowledgeable, helpful, and open with communication. Thank you for offering such a wonderful product and sticking by your guarantees.

Trevor was wonderful for us. We were able to move up the appointment that you assigned, with concern over the food going bad in freezer, and Trevor was on top of this. He did not want us to lose the food either.. Would love to have him for every repair! Very knowledgeable in his field.

I spent decades dealing with the public from all walks of life. I would only suggest that the rep I spoke to in NJ might need some help with his language skills. When he used the term "youse guys", I thought, thank God I live in America and that I haven't heard that since the Rocky movies. Could use some improvement.

I thought that installation of the replacement microwave would be covered and it is not. My previous home warranty covered installation of the item being replaced. The contractor that diagnosed the problem would come back to install as part of the process. Then the e-card from Lowes could take up to 30 days for me to receive it! That is way too long for an electronic card. So now I have to wait for the money to come and hopefully find a microwave that is 191.00 which I doubt.

I submitted my claim and not long after I received a notice for a scheduled appointment. CW did not disappoint. Called company assigned to do repair. Great service also and technician was friendly. I would definitely recommend Choice Home Warranty to friends and family

I am not happy with the customer service as it relates to scheduling a repair person to repair a circuit breaker. I was to allow 24 to as much as 48 hours to have someone call me and it is now over 72 hours and no call. I called customer service and attempted to talk your service centers in Central America and the Philippines and neither person could speak English to the point I could understand them. I called to other times and when I asked where their call center was the line went dead. The person I spoke to yesterday said she was in New Jersey but based on her accent I find it hard to believe. I am still unable to use part of my kitchen and I am very upset. I tried calling the sales department and they were zero help.

Tactical Appliances of Killeen were very professional, on time and fast to repair my dryer. The electrician came prepared with the right replacement part. My dryer was fixed in less than an hour. I would always recommend Choice Home Warranty and Tactical Appliances because I am very satisfied with their services.

Gage was very pleasant and put my mind at ease about my concerns. He explained everything he was doing and offered suggestions on what I should do to keep my units working. I would highly recommend Gage and his company!

I am very dissatisfied with this company. I had to call back 4/5 times for days due to no one called to fix my issue which was my septic tank. I wasn’t told there is a cap of $250 for septic tank drainage. Nowhere you can get that done for that price. This is a ripoff.

The service was extremely professional and on time. He explained the damaged parts and showed to me. He service the unit in professional way and indicated all including the AC have no Freon at time of service. I request to put 2 pounds and I paid with American Express.

The young man was Very knowledgeable and Nice. But I believe he should have checked his supplies BEFORE he came out to do the repairs. I now have to wait a total of (2) weeks for the part necessary to make the repair arrives. I cannot use my oven for that specified time, (2 weeks). He thought he had the part among his parts-on-hand, he didn't. I hope I am not charged again the price of his current visit. I've paid.

First response was quick. There was a delay after that. Was being told looking for best tech. I had to send a email asking about delay. I was asked if I would pay up front and they would pay me back. I declined. I thought since I pay for their service, they should have a tech. They did find a tech after over a week. The tech was very good and made the repair. After repair was made I was told my problem was not covered because it wasn't considered "normal wear and tear". Lucky for me the repair was only the cost of my deductible. I wasn't impressed with the way my claim was handled. They only found the tech.

The customer service (Philip **) who answered my queries was very patient and courteous. He was very explicit and provided me with straightforward responses to my questions. A definite asset to Choice Home Warranty. I purchased the total plan for three years.

TJ from Level 99 Plumbing was excellent. He assessed my Gas water heater condition fairly and determined it needed replacement. In doing so, I only paid what the home warranty company would not cover, but they paid for a top Gas water heater brand in the market, which I am ultimately happy about.

Excellent work unclogging the sink pipe. I will recommend Choice warranty to my friends and family. Great turnaround on the service call, immediate response when I submitted the email for service. We are totally satisfied with choice home warranty services. I will definitely recommend to others. Thanks for the great technician you sent to meet our service needs. Thank you!

I recently had an appliance breakdown. I contacted CHW and initiated my claim. Within hours., I was contacted by the repair technician, who made an appointment for the initial visit for the very next late morning. The technician made his assessment and I was contacted the very next day by the Technician and CHW with the results. The response and service from CHW and the repair technicians has been outstanding, professional and extremely fast.

Very attentive and quick to set an appointment. In less than 24 hours I got an email with set schedule and company and also received various email in regards of scheduling. Gives you a peace of mind when needed. I love the fact they cover various thing specially when it's plumbing and HVAC.

The second claim was so much better than the first one. The repairman for the second claim seemed to be more knowledgeable about the problem.

Fair?? I did find that the salesperson was a very intelligent, knowledgeable and very professional person but it is far too soon for me to be judgmental on a performance rating. It appears to be satisfactory. Thanks. Forget it, I have said what I have to say.

He was friendly, knowledgeable and great conversationalist. I let him know several people called, he made sure I received the best deal. Waited patiently to find my good credit card. He's really good at what he does and went an extra mile.

Kevin was very nice & arrived very near the time he said he would. He could have used booties to walk across my carpet. It is not new in fact it is old, but I don't wear my shoes in the house passed the front door. I am not convinced the leaking has stopped but I guess time will tell. Hoping the A/C holds up!

The plumber that came out to our home for our water heater was very professional, arrived on time, and knowledgeable. He did an inspection of our water heater, and gave great safety recommendations on why we should not reconnect existing water heater back to electric panel, how it could result in a fire or something bad could happen.

We had called for electrical work about two months ago. A light fixtures was replaced in the kitchen and linen closet. My husband noticed the one in the closet had came loose and was hanging down. He called CHW for service. The operator was very polite and professional. Within 4 hours an electrician was at my home repairing the light fixtures. Thank you CH.

Patrick ** took over a poor experience I had the day before; however he was able to handle the situation, listen to my frustrations, and ended up earning my business. I had a poor experience with Kayleigh ** and was going to go with a different provider but Patrick did a great job falling on the sword for the company and saved the deal.

The technician showed up at the appropriate time. After it was decided that my washer couldn't be repaired, the company promptly informed me that they were replacing my washer. I was not particularly satisfied with the amount they were giving me, but it beats nothing.

My phone call was initiated by Agent John calling me in which he gave me info and quotes on my interest in purchasing a home warranty for my home. I asked if he would please call me back in 15 min as I wanted to discuss the info he gave me. I waited 20 min and called the number on my caller ID but was answered by Kayleigh. I asked for John but she said she could help me as she had the info in which John had initiated.. Both agents were extremely helpful and so much that I signed for the 6 years. Both John and Kayleigh were great sales agents.

Normally very happy with service. Plumber did a good job, however can't say the same for Choice. I was leaving the house On Oct 4th at 7:30 when a truck pulled into my driveway. Checking it out, it was the plumber. I had no notice of his coming. Went in looked on my computer and found that Choice has sent a email at 5:17 am. I don't check email until after 8:30 when I return from my walk. Why the late notification?

It should not take over a week to get service on a claim. And I'm still waiting, after a week and a half to hear about my second claim. Calling is useless because the people just say the claim is with another department and they offer no help.

My experience signing up for your Home Warranty was GREAT. Rob ** was knowledgeable, friendly and very helpful. He gave me opportunities to ask questions and went above and beyond to give us the best options that were available to us. Thanks so much for the wonderful experience.

CHW does not respond in a timely manner to claims. This is my 2nd claim that is over a week old. The first claim for an AC unit took over a month for resolution. Their automatic dispatching system is not efficient and lacks human intervention.

I change companies in July 2022 and I regret not doing it earlier. This was my first claim. I call Monday, the job was done Tuesday. Choice Home Warranty is the best 100 percent. I will recommend to all my friends, family and anyone. The only thing try to hire more Americans to answer the phone.

I just enrolled to Choice Home Warranty today and appreciate the professionalism of the customer service rep. Who contacted me. He explained the coverage, the service they provided, overall he make me believe in the service they provide and I am looking forward to the service.

I wanted to talk with a person, but the automated phone took my claim. I need my system checked out as soon as possible please. It was really cold this morning for My wife and I. I understand you are probably short staffed. Will have a technician to call because I have Doctors appt. And I wasn't to be home. Thank you so much.

Perfect service. He was on time. Fixed the issue. Was very informative on what the problem was for future issue. Very Professional. It only took less than 1 week for them to come out. I would for sure recommend them.

Just want to thank you all for your outstanding customer service. We were customers of American Home Shield until this morning when they refused to cancel a coverage we added and didn’t need because we were lied to about when it was added. Getting coverage through you was quick and easy.

Thank you so much for getting my garbage disposal replaced. I greatly appreciated it. The technician was very professional and courteous. As I referred a lot of customers to Home Warranty. It is my absolute pleasure to share with them my experience with the company.

Very dissatisfied with my first experience. You denied my claim. When you see the advertising on tv sounds really good but when you need services you are denied. I would cancel my contract and never recommend to a friend or family.

I called Choice Home Warranty! Problem reported. Was contacted and an appointment set up! JAS repair called upon 5 min from my home! His company (Him) was extremely professional and very very informative… He was in constant contact with Choice Warranty Of my issues. And was notify to repair… Thank you so very much Choice Warranty…

Hi have been a customer with Choice Home Warranty for three years and this year they really proved their selves as I have had an air conditioner replaced. I’ve had hot water tank work done and repaired. I have had an icemaker replaced and now they are sending money to help replace a dishwasher, oh and I forgot earlier this year I had electrical problems with the ceiling fan that was another issue but it was finally repaired. I am very pleased with home warranty and I give them 100%.

Your tech determined the problem quickly and made the repairs. I trust him in our home. There is not much more to say as I've rated this tech in the past. Regardless of the problems with our washer and dryer he finds the problem quickly and repairs the appliance in less time than I would think it would take.

Am still waiting for my washing machine to be repaired, however the garbage disposal technician/plumber was terrific. It’s working great. Right on time and totally professional. Diagnosed problem and fixed the disposal. Washing machine had to wait for parts to be ordered.

Living in Florida we really appreciate our A/C. Our A/C stopped working Sunday night. Called Choice Home Warranty on Monday morning. Contacted by service department immediately to set up a time for the technician. Tuesday Morning at 8am he was there to access the issue. They ordered the part and had the A/C working Wednesday evening. Thanks Choice Home Warranty!

Service man was very professional, knowledgeable, personable, explained the issue. Would prefer this Aces of Air should I have an issue in the future with the heating/cooling unit. Choice was timely getting someone out to look at the cooling/heating unit. Filing the request for service was easy.

Everything was ok. The technician was knowledgeable of what he is doing. He was very thorough with what he was doing. He even explained what cause the squishy noise in the washing machine. He also gave recommendations on what to do to prevent further damage.

The technician that arrived at my home, knew immediately what the problem was when I told him what the issue was. He brought the right tools and he resolve the issue within half an hour. I would highly recommend this technician due to his expertise with refrigerators and freezers.

The initial service company assigned to me is worst. The appointment is keep rescheduled over 5 time for 2 weeks time and they are not reachable in the number given. No follow up from CHW as well. After I escalated CHW reassigned to Sears and they did good job in a single attempt.

The Technician was great but I can not get excited about anyone fixing my refrigerator at this time after waiting 2 months without a refrigerator, having to eat out all the time spending unnecessary money, 1 tech showed up and did nothing another tech showed up and took the payment but no longer worked for the company which was very dangerous and another tech was on his way to my home but decided he was not coming to Petersburg. UNBELIEVABLE SERVICE

The technician was very polite and knew what he was doing. He had my heat up and going in no time. Left everything clean and just as it was. I would recommend this company to anyone in need of hvac repair. They called ahead of time and arrived at appointed time.

The technician was very personable and friendly. He went directly to work and took care of everything professionally. I am very pleased and thankful for the awesome job. I am glad that I have my home warranty because no matter how many monthly payments are made, when you need the service it is peace of mind knowing you can call.

Phil, my technician was wonderful. He has ordered the correct Parts. I look forward to a completed repair next week. Also, I highly recommend Choice Home Warranty. This company has done a great job for me. There was a small struggle to get it scheduled at a good time, but they came through for me.

June 2022 a claim was filed, service call from Ness Application. Part ordered, after much delay new part installed. I was told another part had to be ordered. More delay. On last visit a couple weeks ago. Serviceman said he recommended replacing unit and that he would send that info to you. Still nothing. When I contacted you I was told to file a claim since 30 days have passed. I am very unhappy that nothing has been done. Please resolve this issue. Over 4 months is not acceptable. Do not call me as I am on vacation until 16th.

The technician and his company are excellent. Total Air Mechanical worked hard to get to our job and get it done timely and sufficiently. They listened to our concerns and made it a priority to get the furnace part as quickly as possible to finish the job.

Waiting for repair technician. They are pretty fast. Always had no issues.... Have had plumber come out. Paid my deductible...and that was my only cost... Imagine without the home Warranty.... Plumber charge 80 for coming out then 100ish for repairs....and the bill adds on... Saving and peace of mind.

All of my contacts were courteous and efficient and especially, quick to reply. It's the phrase, so far so good that I would give them. I would recommend them to my family and friends. There was only one incident was refused.

Choice is good enough for me to renew when my time is to renew. When I put in a claim, the timeframe response is usually within 24 hours. For the price you're paying, it's worth what you're getting.

Had to recall to get my email that I was promised the 1st time. Did not get a email or order conformation after 1st call. I hope your company handles problems better than this. I’m not happy having to follow things that should of happened the 1st time.

My water heater started leaking and getting a replacement took only two days. This was great! The only disappointment was the $300.00 charge by the technician for permits, parts, etc. Don't get me wrong, the technician who installed my new water heater was great, but there was no permit and very little in the way of parts. The extra $300.00 for the job was a really big surprise.

Have air conditioning issue and it has now been four weeks and the issue is still not fixed not my greatest experience. Very quick to sell a warranty but not very quick to fix problems when they arise. Let’s see when someone actually comes to finish what was started four weeks ago.

I had a problem with my water heater. It wouldn’t heat water. I reported the problem on Monday, it was fixed on Tuesday. The young man who fixed it was friendly, knowledgeable, and had the heater up and running in about 25 minutes. He even cleaned up the floor before he left. I’m very pleased with Choice Home and recommend it to anyone looking for this kind of service.

We have been using Choice Home Warranty since 2017. We signed a 6-year deal for a couple of my houses. It was very very bad at the beginning. Choice always found various reasons to reject covering the repair claims and each time you had to fight for it. Even if they fixed or replaced parts, they used very cheap products. I still remember they replaced my sump-pump with a crappy one and we could hear the noise even on the 2nd flr. Not just me, other friends who used Choice had similar experience. Now they have improved a lot for repairs since 2021 and we did not have to fight for repair claims anymore. But for replacement, it is still very bad.

Not sure what the letter I received means but it sounds like any further work on my a/c will be on me without having the whole system cleaned. I have had check up maintenance done on system twice a year for the last two years through another warranty company. My first claim and sounds like they are trying to bail on me. All the a/c guy had to do is blow out my condensation pipe. He was here maybe 10 minutes.

The problem was addressed in a timely manner and the work was done promptly and professionally. Communication was good between company and myself. The value of the warranty is well worth the monthly price. I would recommend this company to family and friends.

Choice Warranty has always been good to get our problem resolved. The serviceman is always kind and considerate of us. When something goes down Choice is on top of it. You can call in a claim or send one in online. Choice goes out of its way to make sure we are satisfied with our service. Choice makes sure we understand our policy. They take care of the problem and we don’t have to do anything. I am glad we elected to go with Choice.

After looking for a home warranty I decided to use Choice Home Warranty. After looking at some of the reviews and reviewing the home warranty I had before this one seem to be better for me family at this time.

Sounded like a good deal. Even better when you go for the six years plan. The price made it a no brainer. Sales people seem knowledgeable and very helpful. Answered all my question. We never had a home warranty before so time will tell.

Based on past experience with Sears and my washer covered under the Choice Home Warranty. The techs (2-3 at different times) were unsure what to do and ordered 2 separate parts. Total time to fix the issue was approximately 1 month. I can't wait that long for the fridge. Thanks

I was told if it can't be fix, you would replace it, there is no way l could purchase a washing machine with the amount you gave me. That is false advertising, l am a senior. l don't have the money to buy one

The electrician from MJH Home improvements that Choice Warranty sent was very professional and did a great job at checking and fixing the electrical outlets. He even scheduled the appointment to meet my scheduling needs. I would recommend him as an electrician to someone who is looking for one.

Only I have concern that my appointment was rescheduled three time. Rest was ok. I would suggest to give us a call if the appointment is being rescheduled since we don't always look a the email messages - the tech came and fixed the issue. He is technically good.

McKinney Electric is fast and very knowledge about their work. I would recommend this company to others in the North Dallas area. Jim Greco is the owner, he called us before he came and completed the work as needed. Also, Choice Home Warranty is great with customer service, I submitted online and get responded the next day.

I had a toilet that was leaking water from the tank. Called Jensen Plumbing and they were great. Very nice and efficient to schedule an appointment. Day of appointment continued to receive updates on the arrival of technician. The contractor arrived on time and immediately went into action to fix my toilet. He was very professional, fixed the leak, and cleaned up the bathroom after he finished. I have used Jensen Plumbing in the past and would highly recommend them. When requesting an issue to Home Warranty request Jensen Plumbing. You will not be disappointed.