Choice Home Warranty Reviews

This was my second time having to make a claim within 6 weeks and just as before it was easy and trouble free. My only issue was with the contractor who was assigned the repair having to return almost two weeks after the initial appointment as parts had to be ordered and delivered. But once the parts arrived and the technician returned it was smooth and timely. It would also be nice to actually interact with an actual person at Choice sometime but still good service. Thank you again Choice..

Had a kitchen sink water clogging issue and the plumbing service member was quick to arrive and resolved the issue for us. The scheduling happened faster than we expected and the guy called us and showed up on time which was much appreciated. Happy with the swift response and services both.

It’s been about 3 weeks since I contacted Choice about my refrigerator problem. Tech came last Friday and said he ordered a part. Nothing happened since. Difficult living without a refrigerator since I’m 84 and dealing with special diets. I would hope your service would be more efficient.

I was hesitant that the company/technician that Choice selects for the repair would not be the greatest. I was wrong! The technician set an appointment for the next morning and called to verify information and let me know exactly what time he would be here. He was friendly, knowledgeable and had me up in running in less than an hour. Very happy.

The noise was disconcerting and the technician was very thorough in the examination. He concluded that we do not run the device long enough to dislodge all of the food particles. By running it longer we do not have any unusual noises.

We had just had our yearly maintenance completed on August 12, then 3 days later out AC quit blowing cold air, we thought sure it was something big. Scott investigated, fixed and was very professional. He did not discredit the other business. We are disappointed that our maintenance service was not honest on the 12th.

I would never recommend this company to anyone. I bought the insurance bought the extended sump pump coverage and then my sump pump went out. When they sent the technician out to review it he indicated that the check valve had failed. The claim was declined because they said check belts were covered which is stupidity. You cannot install a sump pump without a check valve. It is one of the main parts of the sump pump. I then wanted to cancel my insurance and the sales clerk kept putting me off trying to get me to keep the insurance for a percentage payment of the claim. I kept telling her just to cancel it and she kept trying to talk. We're service I ever got. Worse people to ever deal with and I will not recommend them to anyone.

Choice Home Warranty was on top of our claim, the technician arrived the same day, told us what the issue was, and was approved for the repair the next day. AWESOME!!! I have their Warranty protect for two properties and completely satisfied.

The technician was prompt, polite, and professional. He made the repairs onsite as he happened to have the required parts in his vehicle. My A/C was back up and running in no time! Would absolutely use Elite Climate Comfort for future repairs!

It took entirely too long to assign something so simple and is still not done, and it's still costing me $375. I would think since my monthly bill just went up that you could have replaced like you advertise 100%.

I received a replacement offer for my item. The offer was well below value. I spoke with a case manager and she gave me the max that could be given for that particular item. I appreciate her adjusting the offer.

Under Kitchen sink pouring with water. Call to to put in claim to fix plumbing at 8:29pm on 08/17/2022 and at 5:17am on 08/18/2022 I received confirmation/claim update and my kitchen sink was repaired at 1:00pm on 08/18/2022. Service order was fast and I am a happy customer!!!

I put a claim regarding my toilet that is continuously running. The next day I got a call from a plumber letting me know they were coming to my house in the afternoon to look at the problem. It was fixed and was pleased.

I was very disappointed with the people who you for problem, The first company USA Plumbing came on Aug. 13, 2022. Came the home then walked right out the house and didn’t come back. Then on Aug. 15, 2022 the company Willis Plumbing came to my house, told me what problem and very knowledgeable, and friendly.

Tyler called before arriving - a little ahead of time. He diagnosed the issue as settings on the first water heater, corrected it and showed me how to verify it was corrected. His company was new to me but I would be happy to use them again.

Mr. Albert ** and his office staff at Solution Maintenance Heating and Air have been very professional in scheduling our appointments and explaining the process for us. His office staff is very pleasant and is giving us excellent customer service. We would not hesitate to recommend Choice Home Warranty and Solution Maintenance Heating and Air.

Love my experience. Thanks so much!! He was friendly and on time. He showed up early and he did his job. Told me about the problem and just very helpful. Thanks! Oh and he was supposed to be at my home on Thursday. He came on Tuesday. I said, "look at God!!"

After researching several home warranty companies I actually found the limitations and exclusions left me more confused than when I started. I was about to give up and once again put off making any decision, when I received a call from David with Choice Home Warranty. He answered all my questions and I was able to select a plan and add the service, rather than putting it off, as I'd done on multiple occasions before. Thank You David, for calling at just the right moment.

I felt that the manager went over and above to accommodate my needs. I am very happy with the outcome. I would recommend this company. I was treated with the utmost respect. I was assured that if I am in need of service that it would be provided by professionals.

From the time the claim was turned in the service was not performed until approximately two weeks later. The first technician that was scheduled never showed up never called. The second technician did a great job and came in as required.

We called Choice Home Warranty and had them set up an appointment to get our refrigerator fixed. Sears tech came out and we know what the problem is. However, we are STILL WAITING for Choice Home Warranty to okay the fix so we can get everything taken care of. Our refrigerator is fairly new. To get it fixed, it is at least $850. I guess, Choice Home Warranty wants to take our money, but does not really want to fix anything. It has been over 36 hours since the tech was here and we still do not have approval...

Your sales person was way too pushy trying to hurry me and upsell. He was impatient, rude bordering on obnoxious. I hope you are a real company and I haven’t been conned. If you are a real final company somebody responsible should contact me.

The agent (Warren) was very detailed and provided an overview of the entire contract. You surely have an outstanding representative. Warren’s customer relations should be the standard across Choice. I would hope that everyone has a painless experience when dealing the sales representatives.

This one is a keeper, in fact give this man a raise. I am not an easy person to convince of something like this. I am always looking for an angle and Cody made me feel like this was the option that best suited my situation.

First time using and submitting a claim and it was denied. Now I have to schedule a separate call to appeal the claim. I do not see the value in this program if I can't get my things fixed. We have only lived in our house 1 year and have no prior knowledge of issues or repairs.

Lady was friendly and informational, she explained all of the features and the cost of the warranty. She told me what to do about the cancellation. I was told they have lots of service contractors in my area. It was a good experience talking to her.

The technician contacted me before appointment, looked at the plumbing problem. Called for authorization and provided response. Very professional and willing to share his licensing. Would consider using him for needed repair work. Appreciated communications from insurance company. Claim was a result of water leak at water meter. Requires replacing main line from meter to house.

Excellent service and on time. The service man covered his shoes and was very considerate. He was attentive and knew exactly what was wrong upon turning on the fan. I got the call for an appointment to replace the fan just as the service man said we would. We are very pleased with the service we received and thought they all were very professional. Thank you.

Well I don't normally do reviews. I have been with Choice Home Warranty for about a decade or longer now. I have had my ups and downs with Choice. But, I have to say they came through this time with no issues at all. Only Way Air was awesome! The fix was simple and quick. My A/C was back working in less than 30 minutes. Thanks Only Way Air & Choice for a smooth transaction.

I just had the technician out here not even two days ago and it's making another different noise and you want to charge me another $65. That's enough. You are the worst worst warranty ever had to deal with! I had a cracked toliet tank after 5 months, and you refused to take care of it. You're not a warrantty co, you're robbing the customers!

So simple to do, check your list of what is covered by your policy, click on new claim, and it's done! I called to confirm new claim and gentleman on phone was very nice and professional and very fast. Stated I would get my contractor via email within a few hours. I know I will receive an email stating I opened a new claim.

My air conditioner failed and needed to be replaced. CHW approved the replacement of the air conditioner but not the parts to make the air conditioner work. I thought that was totally ridiculous that I had to pay $3000 out of pocket so that they could install the new unit. I kept getting the run around about when the unit would be delivered, they kept trying to blame the technician, when in actuality if they had just let the technician use the equipment they already had, I would not have had to spend a whole week in 90 degree weather with no air conditioning. I'm very dissatisfied as to how the whole situation was handled by CHW. I had given friends their information but now I will definitely tell them to look elsewhere.

It's been 3.5 weeks since I submitted a request for repair on my AC. Choice will not inform the repair company of what they need to do the work. Management will not answer my calls for discussion. I am upset because, I pay each month for service, and this is the unprofessionalism that I'm getting. I will be getting with a company that has a professional and timely response to my needs. I live in Las Vegas where it's very HOT and I'm elderly! I need my AC to be working.

The service technician was thorough and explained everything he did. I highly recommend Choice Home Warranty. Over the years, we had American Home Shield, First American Home and now Choice Home Warranty. This is our first experience with Choice Home Warranty and it was great. We had plenty of problems with the other companies, consequently we changed to Choice. I will continue to Review Choice Home Warranty as time goes by.

Choice Home Warranty has been there when I have needed them. They are quick to respond and have always sent a reliable company out to fix whatever problem I have had. I would recommend them to anyone needing a home warranty.

Choice Warranty responded to our claim request within 24 hours and arranged for a heating company to take care of our leaking furnace/air conditioning repair. Nice company and repairman that was on time and took care of the problem efficiently.

My initial contact with your company was positive due the personable interaction with Jerry ** in sales. He was very detailed in his description of your services and was respective of my request to talk with my wife before making a decision.

I noticed my refrigerator was not cooling on the morning of 8/8/2022 and immediately went onto the website to get some help from Choice. It took until 8/11/ late in the day to get it fixed. I am not happy with the length of time it took.

Fine print in my contract says you do not have to replace my broken appliance, but have the option of sending me a gift card (or smaller amount of cash) for an amount NOT NECESSAARILY enough to buy a new appliance, but a pittance to use towards the purchase of another appliance. And even then, the amount for a gift card must be used at Lowe’s towards the purchase when received (around 2 weeks from now). Meanwhile, I cannot use broken appliance.

I was happy with the serviceman who came and fixed the problem and replaced the connector but was not happy how long it took to get him here. I called Aug 1st A/C not working in 90 plus degrees weathered. I'm 80. Have broken foot. Wear hot boot. It took way too long to get help from CHW. I was upset that l had to leave town with a closed up hot house after a week of endurance because nobody had come yet even after making several more calls. I feel l was taken advantage of because l had already paid 3 years in advance last year so l was stuck with you. I'm glad you finally sent a technician, it got fixed, and only cost me the copay. I hope next time l need service it will be taken care of promptly. An apology to me for the miserable time l spent without a/c would have at least made me feel like a valued customer. Like most companies these days good customer service seems non existent. I hope you can improve yours. Thank you.

Great and very prompt response to my inquiry--Patrick not only gave us the best possible pricing that was comparable to the current policy we carried, but included more with the pricing! We were happy to learn that we can choose our own techs as well with this plan, and that it is not a contract but can be refunded at any time.

We’ve been Choice customers for almost a year and this was our first time having to use this service and I must say we’re impressed! We were able to have someone come out within 24 hours after submitting a claim. The electrician was friendly and very thorough in finding out what the issue was and resolved it. Long story short, we’re very pleased with Choice and the contractor!

Should improve customer service. Should send technician early. Should extend coverage for utilities. Very difficult to get reimbursement when call our own technician. Some time technician refuse to come until they receive $45 copayment first before the evaluation. Some time technician come do job but utilities remain unfixed

Service technician was available day before his schedule. Was quick to remedy our problem. Went above and beyond by giving us tips on how to avoid having this problem. Also, checked our system to make sure there were no other issues to address.

The technician was on time, polite, and had fixed the problem within 15 minutes of arrival. Would recommend to anyone. I would recommend this company to any family or friends. He even showed me what was stopping up my disposal and how he removed it. Very nice and polite.

The claim representative was very nice and courteous. He explained the to very well and thoroughly. The technician was that came out to check my claim for my upright freezer called and told me when he was on his way. Which was in the time frame that was given. He was very nice and well mannered and very professional.

I had an issue with the AC unit which wasn’t cooling the house. I’ve called the Choice and submitted my claim on the phone through an automated system. The next day technician was at my house fixing the problem. I am very satisfied with the speed and quality of the resolution. Thank you Choice!

Waiting two weeks for an appointment was NOT what we expected. The technician went right to work and found a broken element in the oven. He called his supply chain and found the part within one hour. Very good repair.

Jimmy diagnosed problem immediately. On time, professional and accurate. Great communication re: when coming. Work truck clean and orderly. Andrew kept us informed about claim status. Made special concession to get the job done quickly. Would definitely have him back for future work.

The technician was polite and efficient. He explained what was wrong with my refrigerator and how much parts would cost. I told him I have a home warranty and he said that he would report the problem to them. He explained that I could keep drinks in fridge but they would not get cold. Just cool.

Please call before you come. The technician was great person to put parts in the washer. He ran the machine after the work was done on machine and everything is good to run my wash, this was well done for Choice Warranty. Thank you!

Tech David was great, on time and did everything to make my experience with your company good. Did a great job fixing problem cleaning up and was nice and respectful I would recommend them to anybody. Keep up the good work.

I would give you 0 but one is the lowest I can go. I had an AC problem and the vendor you chose to do the work could not get to me for a week. That is unacceptable. I had to call my own person to come out and take care of the problem. If I have to do what I'm paying you to do I don't need you.

Everything was fine when service was made.. I had a problem communicating with your service operators, and no followup on status of my claim number. Also I am still waiting for my electrical claim. I looked up status on internet and said they are still waiting for a service tech. Lead time is long.

I made the claim June 23rd, 2022 and made multiple phone calls to Choice Home Warranty call center and claims center for a time and date to expect a technician to come and resolve my A/C not working. It took 25 days to get a service technician to my home for inoperative A/C unit in 100+ degree weather.

Locate source of plumbing leak. Actually my husband was home. He was very pleased with technician's honesty and thoroughness. Source of leak was found with minimal damage to ceiling. We have contacted a roofer to repair some flashing over a hole on the roof that appears to be the source of the leak.

This is the worst company. Poorly run. They will tell you anything and lie. Nothing is true with them. They try to blame the customers for everything. Yet you're paying 50.00 plus a month and a 65.00 service call. And they can't even send out a plumber to clear a line. They have no one because no one wants to work for them. They will send you in circles and give you a lot of run around. Lip service all the way. They don't want to pay and they don't have anyone to service the homes. Why would anyone want to use this service. It's a joke. I even put a review on their Facebook page and they took it down and they also removed any comments from being made or message them.

So far all seems great. Everyone we have dealt with has been great. We will know more after the first year. As we have just started with Choice Home Warranty, hopefully the service will go as easily as the sign up was.

CPR appliances came to my house to fix my machine. I had to order a new pump for my dishwasher was not working correctly. Had a call Choice Home again sent out a different vendor same problem. But this time It was the same technician working for a different company. He told me CPR used a used pump for my dishwasher not acceptable.

The technicians have been great thus far. However, I am not content with the fact that Choice Home Warranty is not going to replace the faucets with "like" items I currently have. They have directed the technician to replace with regular (cheaper) faucets. My opinion is that CHOICE could have contacted me and offered to at least share the cost with me with "like" faucets.

A good experience thus far, as long as they don't increase the price again. We had one claim where the microwave went down and needed to be replaced, well they only gave me a prorated amount for a new one which was not enough but it was something towards it. I guess you have to read the contract completely.

The experience was going well until your salesperson would not listen when I told him I didn't want to hear the six your policy info... He disregarded my wishes and continued to speak and then his tone became rude... I understand trying to sell the product, but when you are told no, the conversation should cease... It didn't and he was very rude... He stated, "Let me ask as stupid question?" I said "what makes the question stupid?" He went right back to trying to sell the policy... His last remarks were, "It's your money, and have a good day..." Uncalled for and rude... I just purchased the one year and it seemed like I was not valued as a new customer... So sad...

Service wise he was fine with no problem found but his breath was so bad and apparently so garlicky smelling that I had to stand away from him. I think he has a real dental problem. No way to run a business. My wife is Italian, and it was not garlic! Unless held a piece in his cheek?

A&E Mechanical came to my place because my AC Unit was continuously running and not cooling the house. They were very knowledgeable, professional, friendly and courteous. They did a check of my unit in and out. They were able to add the coolant to the unit and my house started cooling. I do recommend A&E Mechanical. They took the time to explain the functions of my AC unit.

I had a really good experience. I ended up purchasing a 3 year contract. I am relieved. I am living temporarily in Mexico. I was terribly worried that something would happen when I was gone. Now I’m worry free. Gracias.

Washing machine was spinning off balance and making horrible noise! Choice Home Warranty had someone out in 2 days. Repair was done on the spot. Repair man was courteous and professional. My washing machine is fixed perfectly! Hi. Great, fast service on repair of my washing machine! I can’t live without this company!! Gives me real peace of mind!! Choice Home Warranty is the best!! I wish I had known about them years ago.

The technician that took my claim was professional. I have not used the service in over a year but know the value of it. I am expecting a professional service provider. I don't have anything else to add until after the service provider comes to fix my problem,

Very satisfied with salesperson, answered all my questions. Just hope everything is as stated. I didn't care for all the upgrade pitches, it made me a little concerned, but he's a salesman, that's part of his job, but it was concerning to me.

Choice Warranty is THE BEST. Kept me informed the entire time. So happy to be a part of the Choice Warranty experience!!! Francis, the technician, was very knowledgeable and very helpful. I could not have done it without him. Answered all my questions carefully and accurately. Such a professional.

Always very easy to file a new claim - simply go to the website and 'click' the description and then write a brief comment. When you submit the claim Choice Warranty responds immediately. This is then followed by excellent service.

Got the automated service via phone. All went well. Hopefully they call me or send someone. We have no ac in our bedrooms. I need someone right away. Last year they never sent anyone or called me back. Please call asap.

A little challenging filing a claim. Prefer to talk to a representative not have to go online to request service. Service company and technician were very good. Very good communication and very good response time. Technician was very thorough and knowledgeable. Would definitely ask for them in any future problems with my A/C.

Contact was for a new home warranty service. Tech was informative on services offered and how payment was to be made. This subscription was a replacement as old service was difficult for service calls and payment. Most service calls were done by unknown techs.

David from Choice Home Warranty was as professional an appliance tech as I ever experienced with encyclopedic knowledge. Very efficient, and effective. Each item, all of the surprises, that he pointed out, mapped to issues we had reported. I highly recommend.

I been researching home warranty companies for a while now. After seeing a Consumers Affairs page listing the top recommended home warranty companies, I filled out the info to get more info on the top 3 listed. Minutes after filling out the form, CHOICE Home called me. I HATE this. Just send me the info and let me make my decision at my leisure. Anyway, I talked with the rep. First he (lied) about the rating, saying it was 5 stars. Um, no dude. I'm on C.A. website and your company has 4 stars. Ok, I let it slide. He tells me about the plan and I ask questions. Although they cover my HVAC system they don't cover maintenance. That doesn't make sense, because during routine maintenance is when I can find out potential issues and get it repaired on the spot.

Whoo-hoo they are standing behind their warranty and replacing my air conditioner. It's well worth the monthly fee I pay every month. The company that they sent out was very knowledgeable. He thoroughly explained everything to me and pointed out my problem. I definitely recommend Home Warranty and the local company, Bonita Way Appliance Center.

Great experience with the tech. He was knowledgeable and did several tests on the AC unit. He was professional and friendly and on time. He opened up the outside part and changed some parts and he tested it afterward as well. All in all a very good experience.

Repairman was on time, and seemed knowledgeable about the appliance. It was deemed unfixable and will be replaced. I would rather have a check instead of a Lowe's e-card. That way could shop wherever I wished for my new appliance. Other than that my experience with Choice was a good one.

First time using a home warranty co. Let’s take ELECTRIC ISSUE. Very disappointed finding out what isn’t covered! A short in the electrical wires. You’ll only replace a plug or switch? I can do that, I may need a search of the short!

Our repair technician was great. Once we called Choice Warranty, they sent someone out within two days. Repair tech was prompt, professional and knowledgeable. He fixed our problem and showed me a few points about the refrigerator that I did not know. He was friendly and cleaned up everything. This is our second good experience with CHW.

Very unsatisfied, service appointment was scheduled for 1 week away from claim. Had to go online and reschedule it earlier. Technician very professional and thorough. Part was placed on backorder, not available until earliest 26 September, today is August 17. Choice won't do anything until I call the repair company and have them change my order to recommend replacement of cooktop since parts not available. Lots of run around, try calling and talking to a HUMAN, so far I don't have a resolution from Choice Home Warranty and don't have a working cooktop. How long would you go without your cooktop working.

Mike was excellent in explaining your program and explained the services clearly. Gave me options that saved me money and took his time with me. I signed up for your services because of Mike and the way he handle my call. Your plan was much better than the one I present have.

I had Choice at my house when my Cafe double oven stopped working. They sent out 3 different technicians and none of them fixed the problem. All of them called GE and were supposedly told that it was the motherboard that was to be replaced. ALL of them replaced the circuit board and none of them worked! Finally they told me that they couldn't fix the oven and that they wouldn't replace it. After numerous calls to Choice's office I sued them in small claims court and win a $9,900 default judgment. I am still trying to collect the judgment after 3 plus years and have been successful to date. I then found out that they are being sued by thousands of customers across the country. They have a terrible reputation and yet Consumer Affairs rates them second. Your credibility is ZERO with me.

First contact (and dispatch) were terrible. All they wanted to do was have me call a local company etc. etc. It wasn't until one week later and at least four phone calls did they get me somebody in their network. This was after the first call person told me he had no way of contacting dispatch. The technician I finally got was terrific.

Technician seemed knowledgeable and was nice. He came out from a ways away to answer this service call when no one locally would as it seems that no one around here is willing to work with Choice Warranty. I can only review the service call. I have no idea yet about his work.

The technician who arrived to try to repair our dryer was great! Unfortunately, our dryer is old so the required parts are hard to come by. Choice Home Warranty offered me partial credit towards purchase of a new dryer, which I did agree to accept even though I will still need to pay a substantial amount out of pocket to get a replacement dryer with comparable features. I DO wish that I had known that it could take up to 30 days before I will receive the e-gift card to use towards the purchase... Had I known that fact in advance, I may not have been so quick to agree.

Very dissatisfied with customer service. Always scheduled for the next day giving no heads up to get off work. Rush home for scheduled appointment time and nobody shows up. Then you wait on hold for 20 minutes for customer service to tell you the appointment time was changed to 7am-11 am. Nobody informed me and I can't get off.

Took too long to get a repair man here...11 days with no air conditioning in 90° heat!!! Once he got here he did a great job finding the problem and fixing it. Your company needs to employ people that speak clear and understandable English!!!

Iam a very very dissatisfed customer!!!! Abe the cust. Service rep. That sold me the policy failed to mention the cost of the service call which makes me very upset!!!! I want my money back!! Also the automated cust. Service ask if you would like to be called back rather than stay on the line doesn't work either!!!!

It took approx. 3 weeks to get a tech., to arrive for my HVAC work. This was due to apparent inability of Choice to acquire relationships with local vendors in my area. I was instructed to contact a HVAC co. myself, and that i would be reimbursed. I couldn't find anyone that was interested in even getting involved with any warrenty co. directly because they didn't want to wait over 30 days for payment. NOT GOOD!

The plumbers were very professional & informative when they explained the problem with my toilet and what they would do to fix it. They completed the job, and I was very satisfied with the results. I would definitely use their services again.

I was very pleased with the Customer Service rep and how much he helped me with my first claim. We bought this policy over a year ago and am pleased that he helped me with the claim. Please thank him for me and tell his manager that he did a SUPER JOB.

I'm in process of filling a claim for the first time which I'm waiting to complete. I'm happy with my service that I have received a repairment is on its way to know the problem of the Appliance and get prompt help from kind ad courteous people. I will recommend you to others.

My situation may not be able to finish with 200 characters. I will briefly share my nightmare situation with CHW. My Hot Water tank situation drag over a month and I had to make a complaint with BBB in order to bring them to the negotiating table. I feel that CHW is not a Consumer friendly Warranty Company. They will try to save $$$$ for themselves until such time they will ask the same Company to visit the Consumer residence. After the third visit then CHW will look your Contract then they will make a decision in favor of CHW.

Andres from APPLIX Appliance Repair Company was excellent. Andres Arrived on time. Andres was very pleasant, friendly and courteous. Andres please professionally and carefully removed parts and quickly diagnosed the problem. Waiting for parts. Looking forward to Andres return to do the repair.

The salesperson on the phone told me that sewer and water lines outside of the house - the lines from the street to the house were covered. These items are NOT covered. I asked the salesperson about coverages and he explained everything was covered. What he failed to tell me was the $3000 yearly limit...

Called me to let me know what time he would be here. Very professional, gave me a receipt of the service call. I would recommend Absolute Plumbing, did what he was supposed to do, cleaned up where he was working.

Brandon ** was a joy to work with. Easy to understand, answered all my questions. We will see how it goes when and if I have a claim. Is nice to know that I am protected. That all I can say at this point. We will see.

Mechanic came in, was quick and precise with his work and movement. Didn’t take long to find the real problem and explained to me the situation. Very efficient. Overall simple and easy assessment. Thank you.

I had a clogged toilet and he unclogged it after I told him what we had already done. He was very polite, explained the process, and let me know where he found the plug, as well as the fact the it was old and our use was bound to cause the complete blockage. However, he said it was something no one could have foreseen.

I was nervous I would be assigned a technician that tried to take advantage of my ignorance in regard to HVAC. This was not the case. Kevin took the time to show me exactly what failed in my evaporator unit. He was very knowledgeable and helpful, I would recommend him to anyone needing AC help!

I had a great customer service experience. The representative explained the coverage in full including how to make a claim and was patient while I completed a balance transfer to pay for my policy. Total time was about 5 minutes. I would highly recommend them.

The person that came to the house was very nice and knowledgeable. Sadly it’s almost a week later and I’m stilling for a reply from the warranty company about a refund. The microwave is so old it can’t be fixed.

The plumbers that came to my house yesterday was very kind and very professional people. Very courteous to myself and my family. Choice Home Warranty did a fantastic job finding these people. Simply can't say enough good things about them.

CHW responds very well for my recent major problem with my A/C repair/replacement. Overall very happy with the coverage even though we had to pay over $2300 to replace my entire A/C system however considering a new unit cost between $7-$8K even though we thought we were 100% covered CHW was fair. And their customer service was very good. You definitely save money with them when a repair is needed and have peace of mind on repairs.

I was sure the issue was a faulty Wax Ring, proved to be true. The technician sent me a text msg stating he would be coming to my home today. I was very impressed by his neat and clean attire, from footwear, slacks, and company shirt. Mr Rodriguez immediately began checking for leaks, tightened lose bolts holding water tank. Then cut thru sealed caulking, which released water. Unbolted toilet, lifted and revealed bad wax ring. Cleaned area, installed new ring, placed toilet and secured to floor. Completed task within 1 hour. Excellent Job.

The technician had a different appointment time when I called to follow up on our appointment. The technician repaired the problem with our refrigerator freezer and everything was working just fine when he left, however, the freezer door would not open and close as it should the next day.

We called and let Choice know what was going on with our AC and they told me someone would be in contact with me within 24 hours and they were. They had someone at my home within 48 hours after initial contact and problem was fixed. Thank you so much.

I am giving you a 5 star rating because, when I do call you for a problem that I have, you have always taken care of problem in a timely manner. I have recommended you to my friends and family. I just hope you keep up the good work.

Very happy with assistance at getting a new order to repair refrigerator. Resolution personnel was not only helpful but also polite, considerate and patient as I ranted about poor service from prior service technicians. He provided an order with a different contractor. Thanks again for your Help!

Great for little repairs but if something major breaks... like in your ac... they will find a reason to deny the claim. Contractors are hard to find due to Choice going back on their repair approvals. Longer wait times for homeowners to find an accepting Vendor. They will approve for instance leak stop (freon was low). Choice approved to put leak stop in unit ($145) and add freon. They decided not to cover the freon after the repair and will only pay for the leak stop. That did not work so technician had to come back out. No problem. Technician came back out and Choice approved a leak search ($150). Found a leak in coil and approved the repair. Now that the repair has been made and billed they no longer are covering the Leak Stop... since it didn't work nor are covering the leak search. I don't understand how they do this ALL the time and get away with it. These charges are now on me since the work was performed.

Service was good and so was the response. All people involved were helpful and in giving directions in following the directions to come to a right conclusion. I was happy in the correct determination of the results and will continue to use the service.

Service was great. Replaced the garage door motor. He was very professional and would highly recommend. He was timely and had to leave to get the new motor but came right back in 20 mins and completed job. I am very satisfied.

I spoke with Kris, she was kind, thorough, funny and very may genuine. I'm happy that I was able to speak with her as she was very helpful in setting up my service call. Thank you for having helpful, knowledgeable, friendly associates on the other end of the phone to assist those of us who may be a bit frustrated with our appliances.

This is the second time I have had this warranty. I haven’t used it yet but I hope when I do use it that I don’t have any problems. The price seems fair. I spoke to a guy and he gave me a good service fee price.

The technician was good & was thorough in trying to find my problem, however I very dissatisfied with the choice warranty because they sent me an email denying the claim because I'm told it not wear & tear. If you have done nothing to cause a problem & something breaks for use, what do you call that. Very disappointed.

We received status that our claim was covered and nothing is being paid except labor. What is the point of having a warranty if you’re not going to cover anything that you say is covered. I’m so very sorry that this occurred because I can’t explain to my husband the reason for keeping this policy if we’re being denied with no explanation.

Hi, We were offered a free inspection by our Electrical Company. When they came, they found that the “run canister”, was not operating and it needed to be repaired. So I made an attempt to speak to someone at Choice to see if it would qualify for a repair. I could not ever get a person to speak to, so I set up a claim, thinking I could talk to the person when they called to set an appointment. The call to set up the appointment was also a voice mail, so I canceled the appointment, thinking I would have to pay $65 to get my question answered on top of repairs if it wasn’t covered, so we just paid the electric company to repair the a/c. Needless to say, it was a frustrating situation. Please give your customers a way to speak to a person with questions, and not just a computer.

Very pleased with the service and price. The tech appeared knowledgeable and was very polite. I would have then anytime in the future for maintenance of the other unit as well. The tech worked non-stop and came prepared with the materials and tools. He would it finish earlier if he had another tech with him.

Sears tech very competent and courteous. Had to replace ice maker on this visit. Work was done quickly and efficiently. There have been no further difficulties with this appliance thus far. I would recommend this provider and also it was a smooth and efficient process on the part of Choice Warranty.

The repair man was very nice, arrived when he said, knew what he was doing and was completed in approximately 45 min. I would definitely recommend him. My call to Choice Home Warranty was handled fairly timely and I would recommend them.

Great prompt service. Professional service technician. Communication was excellent. Kept the customer updated on arrival time. Problem solved without complaining. Payment was made easy. We’ll certainly recommend this company. Other repair and maintenance companies did not find the gas shut-off valve. This technician located it immediately without too much effort. Made recommendations to add louvers to the door to allow fresh air intake in order to keep the water heater pilot lit at all times otherwise it will go off and will have to start with another service call and arrange for another appointment. So the part was replaced without any complications and now we have hot water.

They have failed to come through as they should have, most recently with the Air Conditioner condenser coils. The plenum got wet, so they denied the claim on the equipment that was causing the plenum to have gotten wet. This is the first review I plan on putting out there, unless they rectify this. Prior to renewing my home’s “warranty”, I asked specifically about it covering the air conditioning system, and I was told they would, well, that has been a lie, thus far.

Technician was efficient and friendly. He checked all the fittings and connections. Hopefully he submitted the diagnosis he gave me. He said the stove is not repairable and needs to be replaced. A new range is approximately $1000. I've been waiting 2 weeks for this claim to be processed. I would appreciate an answer soon.

Great customer service! No questions asked when repairman said item too old to repair. No issues in getting the monies for the replacement. I'm glad I made the decision to buy Choice Home Warranty. It is easy and affordable. I have had great experience with both service reps that came to my home. One for a leak under my sink and for my refrigerator.

The plumber that finally was sent to my house was excellent. He did the needed repair and made sure it as not leaking before he left. My issue is with the fact it took 52 days for Choice to get a repairman to my house. It is completely unacceptable. I regret choosing them for my home warranty.

Thank you for helping me with my fist claim and canceling and reschedule a new claim. Agent was very friendly and helpful so far. Hopefully I can get my problems fixed. My refrigerator went out, stop cooling and then it started back again so I had no problem canceling my appointment and when it stopped cooling again I had no problem getting help rescheduling again.

Impressive experience all around. Door hinge problem was reported by me and early the following morning the service agent arrived complete with toolbox and facial mask. He introduced himself as Ramon and set about the task of repairing my range door in a most courteous and efficient manner. He set about his work giving me the reassurance that he understood the problem and clearly knew how to solve it. This is my second time to use the services of Choice Home Warranty and I am well pleased. Thank you!

I've already recommended Choice to family, friends, coworkers and neighbors. I feel it's the best Home warranty company and I've had more than one. They cover more appliances, and work hard to get your issue taken care of. I like how they have updated their policies to adapt to the the changes and needs of the customers.

I was nervous at first because this was my first time doing a claim and I was approved to get my drywall fixed which was exciting Because I always thought I could never get stuff done on my own but it was a smooth.

I was contacted before I even finished putting my information into the online form. The representative was very helpful and knowledgeable. My husband is a veteran so we were able to lock in our cost as Veteran VIPs. It convinced us to opt to purchase plans for our two daughters who own their own homes.

Initially, I was scheduled for next Friday. I called the technician to ask him if I can get a earlier appointment and Xavier stated I can be there today between 3-6pm. I said ok. I explain to Xavier what was going on with my unit. So around 12:35 Xavier called and said I am on my way. My heart skip a beat and I did a little dance AIR. Xavier thoroughly checked everything and it was fast and I was AC was up and running. Now We are kicking back watch Football. THANK YOU FleurDeBreeze A/C & HEATING LLC.

My most recent water bill revealed I had a water leak, somewhere. Called and initiated a claim on Thursday, appointment was confirmed on Friday and repair made on Saturday. Unfortunately for me the leak was at the meter so not covered but the plumber they sent was great.

I was very pleased with the work of Cortinas & Sons fixing my AC Unit...thank you! The professionalism of Ruben Cortinas was exceptional. I would highly recommend them to anyone needing HVAC work. Thank you Choice Home Warranty to connecting me to Cortinas & Sons.

I've had this warranty almost a year. Did not expect any problems, but unfortunately our dishwasher died. I had to find someone and pay the bill myself because they couldn't find anyone. The dishwasher was beyond repair so they offered me about $250 to buy a new one. You can't touch ANYTHING for anywhere near that price. They finally agreed to give me $600, which still wasn't enough. Next my fridge stopped chilling. They sent out a great technician from Sears Appliance Repair who quoted just over $800 to fix it (retail cost to fix would be almost $3,000). They flat out denied it claiming that we misused the fridge causing a part to break and that caused other parts to go bad.

Tech was very professional and perform his work at hand quickly and very good at his job. I would recommend him to anyone. He was very friendly and knew his job and cleaned up behind his work. The AC outside unit was not working properly. Fan was not turning and air inside the house was not cooling at a proper degree. The Tech installed a new motor and added coolant to the system.

The response from Choice Home Warranty was fast, and claim assignment made over the phone. The company assigned to make the home visit contacted us quickly and the visit happened sooner than we expected. The technician seemed very knowledgeable and experienced.

I recommend a home warranty for any homeowner. The money I have saved using Choice Home Warranty has been substantial over the years. I just had them repair my dishwasher which would have cost nearly $400 without the warranty.

My water heater started leaking. I called Choice and they gave me the name of a company to Call. Within a day I had a new name brand Hot water heater installed. Very quick service!. It’s hard to repair or replace the many appliances in our home but a service call cost Is doable. Choice is fair and easy to work with.

My call was answered promptly, and a service ticket was generated really quick, a little disappointing that the service co. won't be here for 5 days, hoping my food doesn't spoil, just hoping they'll be able to fix the problem when they come.

I filed a claim for my garbage disposal leaking and I had a technician reach out in a day or 2. He was able to accommodate my work schedule by coming out Saturday. He replaced the disposal very quickly and was very clean.

I am pleased with my good customer service and quick response when I need to file a claim. I would recommend them to anyone I know. I renewed my policy because they are great. I’m very satisfied and happy. Great customer service always.

Tech was great. Affordable plumbing and electric was great. Good choice on them. The only complaint I have is the 3 week wait on you to contact them, I pay you on time every month. I expect better response time out of you. Other than that I'm good. I just submitted 2 claims. Let's see how these go.

Showed up on time. Courteous and explained repairs. However, it would be nice to let the customer know what forms of payment are acceptable. This company charged me a 2.6 percent fee to use my credit card. I am pleased with the service I received so far.

Tony is extremely helpful, knowledge and a great professional. He always explains each issue very clearly. He keeps his appointments and has great communication skills. He has a great attitude and is friendly and courteous. I recommend him without any reservation.

AC compressor went down on June 12th. No technician in Wichita could be found to work for your ccompany; all said Choice owed money to them. Finally I was allowed by Choice to get my technician for fix. I paid technician from my pocket and was paid back by Choice. We were 38 days without air.

The guy came out and fixed the garage door within 30 minutes. He had the knowledge and expertise to work on the door in a very professional way. He completed the job and tested the garage door and keypad quickly.

There was a bad shut off valve, leaking pipe connection under the sink and at the back of the refrigerator. Tech. provided excellent service! He was professional, courteous and diagnosed the problem right away. I recommend him highly without any reservations!!!

I emailed Choice Warranty and received a phone call from the customer service representative about my issue within minutes. Very impressive for two reasons a personal phone call and a fast response which is almost unheard of today. I already have an appointment with the service technician.

Having Choice Home Warranty, I like being able to get things fixed. Sometimes it's not as quick as I like for it to happen, but it eventually happens. I haven't been dissatisfied, but twice, I got dissatisfied with their service. But overall, it's doing okay. I had a problem with my air conditioning. It took them two weeks to get it back up and running. We were suffering in the house with heat for a couple of weeks. Once they came out, they diagnosed it and then they had to order the part. But once they got the part, they came out the next day. I had to make a second call 'cause something else happened after the first people came out. So they had to come out again a month later. It's doing okay right now.

Service man could not understand or speak a word of English. We had to have his office translate for us. Other than that it was fine. I don't understand why you would send a repairman with no English without verifying customer could not speak spanish.

CHOICE Home Warranty did a great job on repairing my water heater leak. The technician was friendly prompt and very thorough. After they repaired one leak I discovered another one a few days later and they responded quickly in sending someone back out. I would recommend CHOICE Home Warranty to anyone looking for a company to take care of Home Repairs.

Though it took 20 hours to get a call after we received a claim number, the repairman was excellent. Our first claim. So far so good. May it continue and then as Realtors we can shout out about Choice Warranty's prowess in the market place.

New at this, & will have to wait for service till December for contract to kick in. So can't really cnswer this question yet. Feel better with basic coverage now & know I will get servicemen to fix any stuff that breaks down in the future.

My air conditioner suddenly stopped on Sunday. I email a request to Choice. I was told I would receive an email with an appointment. I got it and my appointment was for Wednesday afternoon. I called the repair company and asked them to please come sooner if possible. The owner was able to move the appointment for Wednesday morning. He was very professional and fixed the air conditioner and it's cooling better than ever.

So far all work has been satisfactory but repair is not complete. The repairman has to come back and finish, he has to order and install a circuit board in the unit. He has not contacted me as yet to set a repair date and I cannot reach him on his phone. I will keep you informed.

Staff are superb with the taking care of its customers. Luis **, US Army Retired Disable Veteran

PGC Mechanical came out on a Wed. and diagnosed my A/C, said they had to order a part for it and it should come in early the following week. It's been a week and a half, and I have not heard anything back. Not easy to get a hold of them.

We called Choice for 2 issues - the 1st dishwasher not working. They came out promptly but to no fault of theirs we have to wait month and a half or more for a part - hopefully it comes in and is repaired with no other wait. The 2nd was a toilet issue-they saw their was a broken part with no replacement and we had a brand new one installed with in 2 hours of plumber coming out. 1st time we have had a home warranty and so far we are happy. We had stuff breaking down every few months until we bought it and now 1st time in 2 years.

The technician assessed the defect and will replace the part. I have asked the technician to be sure to test the entire heating system to assure proper heating after the new part is installed next week. I’m unsure why I have to wait a week for the part but that is what the technician told me.

Jose was professional and knowledgeable. Our refrigerator ice maker stopped producing ice and he replaced the sensor on our refrigerator. It was done in a timely manner without any hassle from the technician and Choice Home Warranty. They exceed my expectations. Job well done.

The claim process was easy. Our washing machine was in need of repair. The problem was diagnosed and parts ordered so when the technician came to the house he had everything he needed to fix the problem. Choice Home Warranty has a system that works.

Found it difficult to submit claim. Had a difficult time understanding the customer service person. I had to constantly repeat myself therefore making for a difficult and frustrating time. I can only hope in the future I will get an American or at least a person that speaks English well.

The one and only thing that upsets me is that you do not disclose you will depreciate the item you are replacing should repairs be unable to be made to the item...that is refrigerator, range, etc. I had a personal experience with your company a few years ago with my electric range. In your opinion the repairs exceeded the value of the range, which was not that old by any standards, I was offered an amount that would never have bought me any new range. Thank you, Rudy **

There has been a significant lack of response from customer support and management escalation over 2 weeks. Promising to respond in 30 minutes but not hearing from anyone 2 days later. This is Unacceptable. I am still waiting for a response and disposition of my claim after 2 weeks.

If you have an electrical problem, DO NOT expect Choice to repair it for you. Yes, they will send an electrician to change a circuit breaker but nothing beyond that is approved. The electrician they sent out said I needed new wiring on a particular circuit. Cost was $1550.Choice declined it. These are wires inside a wall. No one has touched these wires since the house was built. It's just wear and tear. But they refuse to stand behind their warranty.

The Customer Service Representatives consistently provide great service being patient and excellent advise. I highly recommend Choice Warranty. I have been a member for approximately five years. The companies affiliated with Choice are responsive in making appointments with well qualified service providers in my area.

The service was all right. The technician could not fix my dishwasher or microwave. He said that he needs parts and he’s waiting to hear from Choice Warranty. I’m still waiting to hear from Choice Warranty. That’s all I have to say.

Bearing went out in a/c fan motor, had to replace fan motor, didn't have time to wait for approval as it was middle of summer, did not know all guidelines to be reimbursed until repairman had left. He didn't know to make pictures and neither did I. Process should be more simple and allow owner to submit copy of invoice or bill for payment in order to be reimbursed. I had to pay for all the repair myself. $200 out of pocket.

Austin was obviously experienced and was able to quickly determine what the issues were and informed me of the parts necessary for repair. I will always use his company for appliance repair services and recommend him to family and friends.

I have no complaints with your service. So far. I've always received quick service and resolutions. My dishwasher was not working due to a pest problem which was not covered in my contract. But it was diagnosed properly by their contractor, and I was able to resolve the problem as diagnosed. I'm pleased with your service.

Went online for a quote and bam just like that Brandon called me. He was very helpful in explaining the plan and what was covered. He answered any questions I had and also waited patiently while I got permission from the big boss (husband) to purchase the policy. Fast, friendly, comprehensive set up of service.

I am a repeat client and will be again for the next 3 years. My rep Victor went above and beyond to share all the upgrades that have been made for a better client experience. I am excited that the system has been simplified and is geared towards the clients. If you are looking to be covered give the reps an opportunity to educate you on all their services, as it will give you peace of mind if your appliances go out. Highly satisfied client with a great rep Victor.

I have been dealing with my GE dishwasher turning on & off then completely stop working since February 2022. The situation still has not been corrected & every time I call I have to wait forever then get a new claim number which makes me have to pay another service. You made the serviceman order more parts again, for which I now am waiting AGAIN for the parts to arrive so they can be installed. I find this very unfair along with dissatisfied. I am to the point of which I WILL NOT refer your company to anyone. Also when it’s time to renew I’M NOT. Something needs to be done.

I like Choice. If I have a problem, they take my information down and the techs come in a reasonable time. I had claims with my water heater and my AC unit. I've had a good experience with the techs. All around, it's been a great experience with Choice.

Alex was a great representative, he explained my policy very well and was very professional. He was patient and answered all my questions. I am looking forward to my new policy that will save me in the event of an emergency.

The repairman was very professional and polite. Very thorough and knowledgeable in completing the repair. I’m just disappointed that Choice Home has gone up on the service fee. I’ve been a so called loyal customer for many years. I seldom have any warranty issues. Thinking about canceling my contract with them. Not really serving any purpose when I think about my monthly payment, the service fee vs how many times I’ve actually needed service. I’m losing money!

The representative was friendly and offered some great deals, but I felt a bit pressured into the purchase. So, I am continuing to shop around policies knowing I may cancel the plan within the thirty days money back guarantee. Hopefully, there are no loopholes there.

Cynthia ** contacted me to discuss what plan I wanted and what it would cover. She explained the entire plan and was also able to give a great rate on a plan that covers everything in my house. It was a pleasure working with her. She made sure I could get every possible reduction in price as she could. Thanks to her I've saved a lot of money.

Started off a little "rocky" with calling in - but ended with a new customer! You have Eli ** to thank for that! I am looking forward to a long relationship with your company and will be referring others your way - once I have worked more with you all!

We were told we would need to pay a $5.00 fee to the on-site repair company. However, it was $85! The repair was perfect. We were just unpleasantly surprised at the unexpected fee. It was $80 more than we were told to expect.

I called this AM looking for microwave repair. No answer yet; fingers crossed! You indicate a quick response which will be appreciated. My first experience was good and I am hoping for the same this time. Hoping for the best service, thanks in advance.

My customer service representative was excellent and courteous. Sam helped me retrieve my information rapidly. The representative worked hard to resolve my issues. I had to schedule a repair and I did not have my appropriate documentation.

Had an electrician at house to add two outlets paid by me. He found numerous issues in panel. Recommend to replace. CHW. Gave work order at that time. Agent said to proceed. For various reasons now they won't pay. Unfortunately I paid for plan in advance so no refund.

We called Choice and within 18 hours the problem was fixed to our satisfaction. The local technician from Jacob Heating and Cooling came the next morning and he was knowledgeable and efficient. Our air conditioning unit was up and running again. Great Job!

JFK plumbing was sent out to work on my toilet which was back up. The Company you represented was excellent. They was the plumber that explained why this was not covered under my plan. Yes you sent out a reason that only a technician could understand. When I tried to find exactly why this wasn't covered. I wasn't understanding at all. I get the fact you wouldn't cover some but you not only declined the work order. You charges me 75.00 for a diagnosis which had to do with a sewer. From I understand now. You don't cover any sewerage.

Your agent Seth ** is not an honest and bad representative for your company. He is a cheater and liar. Because of him I will not sign with Choice. Calling Choice customer service is wasting of time. I will tell everyone I know about your bad agent Seth **.

This past Sunday (August 7), we started having a problem with our toilet properly flushing. I filed a new claim online and within a couple hours had a next day appointment with a local plumber. When the plumber came, he quickly resolved my issue. This was a great experience with Choice Home Warranty!

98% of the claims I filed has been denied. I will start the process of looking for another company to do business with: Your company always come up with some underlying reason for the claim to be denied: I tired of paying you all every single month and getting claims denied.

My A/C is broken and Choice Home Warranty finds any excuse to not cover the covered equipment. I am very dissatisfied with how this warranty company handles claims. This isn't the first claim that has been denied and I don't have time to appeal for a month while my A/C is out in the summer.

I signed up--then I found out what your true charges are--and IMO they are too high---So I may be withdrawing my application. By the time I have a breakdown--I will have paid you for the repair--An $85 dollar service charge--really? --If this charge was lower I could see using this program but--Not as it is now.

Very knowledgeable technician, he figured out I needed new parts, got them ordered, have new appointment to have installed, and was able to fix the awful noise it was making in the meantime! Very satisfied so far.

Prompt responses. Recent claim experience really raised the bar. I was pleased and impressed. So glad I signed up with Choice. Rates are competitive and fair. No complaints there. And all online interaction via web and email have been great.

While Choice wants us to provide supporting information their customer rep refused to provide any supporting documentation for their adjudication of the claim and quoted policy with no relevant justification of the claim. The features and performance were not even debated or defended and I was flat out refused.

Choice has been good to me and my family! I have had several things that needed to be fix at my home and they have always stood by the services they offer. I have recommended Choice Home Warranty to family and friends. Give them a chance you won't be disappointed.

Don't waste your money on this scam company. They will most likely fix your faucet for $85 service call fee which you could pay directly to some handyman and get the same fix, but if some major stuff blows out forget about it. Water collection pan in my AC air handler rusted and leaking water which eventually shuts down the unit. Tech who came didn't bother to check the pan material even though I insisted and put his notes that it "cracked" assuming it was plastic.

Serviceman Bill arrived on time. Diagnosed problem, and ordered the part. Completion appt. set for next week. This service rep. said he worked for Sears for many years. He lives in my area so that is good to know.

Major problem with garage door and not quite sure how to fix it. Called Choice Home Warranty and a company came out within 2 days to check out the problem. Job was approved and completed. So happy my garage door is working just fine again.

The technician was friendly, efficient and thorough. He answered all my questions and was very knowledgeable. You never know what you’ll get with a home warranty call… but I would call this company again, or recommend them to a friend.