Choice Home Warranty Reviews

The technician I got to repair my washer, was honest, respectful, a very good man, getting the job done. Ordered parts and coming back! Hopefully this fixes the washer, if not he’ll be back. I have to call back within 30 days to not pay another fee. Great customer service!

The service was wonderful. The serviceman came right on time. We are very pleased with how quickly we were taken care of. Warranty was honored and handled very quickly! We would happily recommend Choice to others. All is working great.

So far, the repair is holding in place. The repair person came, fixed the issue, and left, without any Ado. He was polite and non-assuming. He was accommodating with all questions. It was a nice day and we were all in a good mood.

Took care of my claim quickly and professionally. The technician was knowledgeable and courteous. The company was fair with their pro rated amount that was allowed for my old unit. I would recommend your company to family and friends without hesitation.

When reviewing your service online, I got a call from your account manager Jadotte **. He started out very pleasant and we agreed on a one year warranty and price. But then he said he needed to talk to his manager to remove the taxes which I found very tacky and strange. It came across as a used car salesman tactic. When he came back on the phone, he wanted to sell me a 5 year warranty. I explained that I had bad luck with my current home warranty company and wanted to try Choice out for a year before agreeing to a longer term. He kept pushing and wouldn't accept my answer of no.

My heater was not working properly and CHW is covering the repairs. Something was wrong with the motor. I had a new heater Exchange put in last year and the person that put it in was the same person who came out to look at it.

I get quick response with my project and services are usually done on time with good companies. I love how quickly I get the update about my claim. The price is very fair and works with my budget. Glad to have this.

The technician who came out was polite but he brought the incorrect remote. My fan no longer has the reverse feature. His answer was someone will maybe get get back to you. Additionally, when I pointed out the base of my fan was not seated flush to the ceiling he said that was the best he could do and it would not fall down. He also left dirty finger prints on the ceiling that I had to get on a ladder to clean up.

Ref: My dishwasher had an issue and it took the company 10 Days to respond to a service call. The Service Person 'Stanley' was knowledgeable and professional. With regard to my attic exhaust fan, it has been over 2 weeks and the issue is Not Yet Resolved. Also, I was told that in addition to my $75.00 Service Call, that CHW would only pay $70.00 towards the Repair. Fortunately my representative was able to have that corrected.

We had a garbage disposal leaking water. First company never show up. Choice Warranty sent a second company out for the repair. TB pluming very good, on time, clean work, took all trash with them, clean technician. Definitely the best company so far.

I thought the agent was giving me a 6 year contract for a specific amount each month. Turns out he took money from my account (about $900). That money is desperately needed back asap to pay my car payment and other bills! He said it would be returned but now my bank is charging me $39 for each overdraft and the bills can’t be paid! I am a widow! Please return my money today!

The gentleman that came is very knowledgeable. Assisting us in our plumbing needs. I appreciate both his demeanor and urgency to assist us in resolving our shower leak. He recommended some solutions advising us to further test for a few weeks.

I am Replacing my existing Home repair warranty services. The information provided by Choice Home Warranty Services was thorough and precise. I felt good asking questions. I’m now looking forward to having a better service with Choice Home Warranty Service.

I was not able to talk to a person. Could not explain my problem. Had my furnace cleaned for winter and the service technician told me I had a big crack in the heat exchanger. I hope to get a call on Friday from your service technician.

The representative was very knowledgeable and friendly! He thoroughly outlined several options and let me pick the one I felt was best! I looked at several warranty companies but Choice always got the best reviews, even amongst realtors! They are awesome!

Processing a claim was easy.

So the Real estate agent on our new house suggested a home warranty company, I started looking into it and reading reviews. Choice Home Warranty was always in the top two and mostly #1. So I called and spoke to Aaron. From there he sent me a quote. I was pleasantly surprised that the cost was better than what my Agent found and the coverage exceeded her favorite company. She wanted more information and a contact number. Think she’s moving to Choice as well.

Jeremy S. came and checked my furnace and ordered parts and fixed the problem. Whereas the furnace people I had before told me they couldn’t get to the problem and I would probably have to get a new furnace. I appreciate that Jeremy took the time and really checked the furnace out for where the noise was coming from and to fix it.

I’m a new customer. The agent I spoke with was informed on the plan I was choosing and was able to help me decided what was the best plan for me. My experience today was a great one. I would recommend Choice Warranty to my friends and family.

It is now the middle of October. I called about the dishwasher on the 4th of July. Paid two technicians to check it out. The first put in a pump and never tested it out. The second tech tested it for a motor. You people are going to send me $248 to replace it. The cheapest dishwasher at Lowes is $450. You can't even suggest anyone with a cheaper model.

The agent was very kind and helpful in scheduling a tech to come out at this time. I'm waiting to hear from someone to schedule a time. This is my first claim with this company. I will write another review after I hear from technician and after the service.

Vendor could do better with the 1st estimate of window for service. Changing the time 4 in a day is not a positive. A better 1st estimate would have allowed me do something other than waiting on vendor.

Discovered our dryer wasn't working on a Sunday - ended up going to a laundromat to finish the week's laundry. Got home and put in a claim online, fully expecting to have to wait several days or even a week for an appointment. Nope - appointment was set for the next day! Technician reached out to let me know his approximate arrival time - and he arrived during that window. After a bit of troubleshooting, he requested approval to do the repair - which he got promptly. I'm happy to report I have a working dryer again! Very pleased with the service.

We had an emergency problem. The galvanized pipe was clogged and would not drain at all. We could not use the dishwasher either. Without a sink we could not use our kitchen. Mr. ** came and fixed the problem. I have recommended CHW to friends

Choice has assigned 2 techs that were inexperienced and unable to repair or replace our tankless water heater. We finally called Duane Blanton and now have to go through the reimbursement process, but thankfully they know what they are doing.

Garage door spring broke & car was stuck in garage. Excellent service. Great communication & turn around time to fix! Was fixed with replacement of spring. Would highly recommend Choice Home Warranty.? Have had to use 3 times this year & never had to use before. Monthly payments - PAID OFF!

A/C broke down and it is a major repair. You told me it was not covered in the contract even though your sales pitch indicates you cover A/C. Where does my monthly payment go if you don't cover "select items" in appliances.

I live in a huge city, but the plumber came from about 50 miles away. Travis, the technician, was professional, courteous, and had no problem repairing my disposal. I submitted my request on Saturday, but it took until the following Wednesday to send a technician.

Unit is not repaired yet. Scheduled for next Wed. If tech is correct I'll be very happy. Will wait and see what happens when he comes back. Unit is one of the better ones we could buy, sure hope his diagnosis is correct.

We had a problem with our Doorbell not working and one of the light outlets not working. The technician diligently trouble-shooted all problems and resolved problems in a professional manner. We would recommend for this service to our friends and family.

Greg ** was very helpful and polite. He was courteous and answered every question I had. I got an excellent quote and was less than I thought it would be. I would recommend Choice Home Warranty to anyone needing or wanting this kind of protection.

Manny was very helpful in getting us set with the warranty. He offered discounts to make it affordable so we could get the coverage. Hopefully, we will never have to use it but if we do we have the peace of mind it won't cost us $$$$$$.

The tech was great. Wish it did not take so long to receive your replacement money. Was given a wrong quote and the. I called and was given a better quote. Wish we could have fixed but happy we are getting to replace the dishwasher.

The technician was excellent and professional. My problem is I pay a monthly fee to CHW for your service. The $85.00 service charge was more than the cost of the part needed to repair my refrigerator. WHY? Plus the service charge is not consistent; Please explain! v/r Concerned customer...

My refrigerator stopped cooling and freezing. Called CHW and they had a technician out in 24 hrs. He determined the compressor was bad. Although CHW could not cover the compressor because the unit was still under manufacturer's warranty, they were able to get the part ordered for us through Whirlpool and an appointment setup for the repair. Thank you CHW. You have come through for me once again.

The technician was really good who came to look at my washer. He confirmed my washer was inoperable due to having rust on the inside. He took pictures of the rust and broken pieces on the washer and sent in to CHW. He did a great job!!! The reimbursement was extremely low on the part of CHW as it will definitely not cover a new washer. It will help us get a new one but was not the replacement cost at all. I was pretty disappointed about that.

Tech went right to work to find the problem and knew exactly what was not working and fixed it. Thank you Choice for sending the best company and tech service man. I will continue with Choice for all my appliances and other home problems. Choice quickly received my claim and chose the right company to do the job.

My claim for a plumbing leak in the crawl space of my house was denied due to not being normal wear and tear. My crawl space is encapsulated and not accessible without me unlocking it. The leak was found during an annual inspection. No one has been in the crawl space for a year, so how can that not be normal wear and tear?

Filing a claim was pretty easy. However, the communication afterwards is not very clear. I've had other home warranties in the past that had more communication and gave the homeowner more understanding as to when somebody would be out somebody was call.

Our Dryer would not come on. We submitted claim and received a response that our technician would contact us. The technician came out next day and test a few things and Fixed our dryer. Service was professional and timely! We were very pleased with his knowledge and he had the parts on his truck and knew what was going on with our dryer.

Technician arrived 2 1/2 hours late. However once he arrive did a GREAT job of fixing the issue. Not happy with never receiving email, but somehow they had wrong email. Now it has been fixed and we are pleased with Choice.

My rating is based on my first initial call to open a new account for service. Unfortunately I do not have the name of the person and I regretfully wish I did. That person was so rude, I asked to speak to a manager, he said he was the manager. Then I asked to speak to his superior, he said that he will get him. Jeffery then came on the phone and started talking. I immediately knew it was the same person. I asked him, "Why are you playing games?" and he said he wasn’t that he was his brother. This was so unprofessional. I hung and later called back till I got a different voice.

Great job with quick appt. Great job repairing all problems. Finally no hassle from a case manager. Technician explained what was needed to fix air conditioner and step by step description. Disappointed with last two claims! Came thru on this one!

Choice responded to my claim right away and my issue was resolved quickly. Would highly recommend Choice. The work was done with quality materials by a great technician and I'm a satisfied customer. No hassle or ton of paperwork, opened my claim online and it was easy.

Jerry was very professional and knowledgeable and helpful. He fixed the problem in a timely manner. Explain to me what the problem was and what he needed to to do get the job done. He was also very neat and close.

My email offer said I would pay a $75 Service Fee, after I signed up and paid for it, my contract says I will be charged a $85 Service Fee. Please correct that. Everything else with the process was easy and satisfactory.

There was either a leak or the water wasn't going down through, like a stoppage. In this claim, everything was automated. I put in a ticket through the computer and it got dispatched. I received the email saying that there was someone coming. I put the request in with Choice Home Warranty over the weekend. And by Monday or Tuesday, the contractor was there already. The guy came and checked the leak out. He put the auger in there. He pushed it through several times so the water would go down.

I reached out via internet near the end of a business day and still received an immediate call back and excellent information from your representative. Thank you for going the extra mile to be sure I got the senior and promotional discounts I needed. June

I am a customer of Choice Home Warranty. They have always been very slow at providing someone to repair things. I had to wait 5 months to get my refrigerator repaired. I was given several appointments, but no one ever showed up. Right now, I am looking for a new company, before summer. I cannot wait 5 months to get my air conditioner repaired if it breaks down. This is not a good company. They are a rip-off.

Wow! Did extensive research on all the leading companies. You have to watch the fine print. I was actually going to go with different company but Gary emailed me with a "special" offer. The price was good and he sent me the "sample" contract to review. We reviewed my concerns including that we had 2 AC units - upper and lower which are covered. Other companies wanted an additional price to cover 2 units. I understand why Choice is leading the industry. Great product and great people. Not only did I buy the 1 year contract, but felt so comfortable with Gary and the product that I went ahead and purchased the 6 year VIP program.

Don't expect anything to be actually covered by the warranty. When the policy is marketed you are informed that everything is part of the plan. Read the fine print. There is generally an exclusion for any repairs to big ticket items such as air conditioning systems, hot water heaters, etc. Good news is that they will repair or replace a $40.00 thermostat after you pay the $60 service fee.

I am very dissatisfied with the level of service that I received from your customer service representative so at first he told me it was gonna be $70 something dollars and then I told him that I was a senior citizen and then he told me it was gonna be $64.69 then I proceeded to ask him about the one my free that my friend told me about he told me that it’s only one month free if I pay annually but what he could do for me was take it down to 58.44 a month which would give me a month free right before he charge my card. I asked him if he was only charging $58.44 to my card and $58.44 was what I was gonna be billed each month and his response was yes.

Absolutely wonderful experience. Would use the service again. Highly recommend. He was on time, fixed problem quickly, explained his work and was very good at what he does. Am very happy with Choice warranty. Am happy I changed from my old one.

Our ceiling fan in the lanai was destroyed by Hurricane Ian. So I submitted a claim and a technician was sent out. He was paid a service fee of $65. But Choice subsequently denied the claim as the fan didn't quit working due to normal wear and tear. This is understood as it is stated in the terms. Why didn't Choice notify me about this before the technician was sent? And before I paid the $65 for nothing.

I have an open ticket with this company for a month in regards to a leak in the kitchen which is flowing into the basement. They originally closed the ticket after two weeks without informing me. After they realized their mistake they claimed they escalated my issue and after a week an appointment was set with a plumber only to have the plumber cancel because the plumber did not want to work with Choice Warranty. Choice Warranty again did not inform me so I took off work only to find out it was for no reason. Meanwhile major damage due to the leak to the basement [One month's worth of damage]. When I called to complain I was put on hold for an hour, I called again and spoke to a new representative. When my contract is over I will NEVER use this company again.

À plumber was over at my house the next day and submitted his paperwork that day. I got an email from you and the next day a call that the tank can be delivered at my place at my convenience on Tuesday. Thanks for your help.

Mr. ** was a very thorough, top notch tech! I'll request him again should the need arise. Our heat went out during a cold snap here in the mid-south. He was diligent and stayed with the problem until he solved it. We couldn't be happier! Two Dudes, you're our guys! Thanks again!

The drum in my washing machine stopped working. The technician was able to provide thorough assessment of the trouble. Since this was my first claim, he told me what the next steps would be and what I should wait to receive. I wish that someone from customer service had reached out to me by phone rather than a nondescript email. I didn't know my options.

Being that this was my first claim with CHW, I was very pleased with the service and repair getting completed so quickly. I was also very satisfied with the CHW technician (plumber). He wore a mask while in my home. He was friendly, professional and knowledgeable…He answered my many questions. I would recommend them without hesitation. Thus far I am pleased with the CHW contract and service.

I used its app to make a claim, because my refrigerator wasn’t cooling, and it worked very well, and it was very easy to fill it out; after thirty minutes, I received a response from them via email and I could check my claim status.

My rep was very patient and did not get forceful, but pleaded his case in a respectful manner. In my mind when I saw the call it was a hard No, but my reps' customer service and professionalism was impressive which ultimately he changed my mind and I opted to go with Choice Home!

My furnace stopped working last Saturday. I waited for 9 hours and no response from these folks. I'm now on day 6 without heat in my home. Wow. And they have the nerve to ask for a survey?? Here's how this works, if you live in a small town they can't help you. They don't tell you that, but it's a fact. Beware if you live in smaller towns.

I spoke with an associate yesterday in regards to our denied claim. He stated that he was going to have a someone from the specialist team call in 2-4 minutes… He sent an email instead. There was no phone call. I’m now waiting on a specialist to contact me regarding our appeal and am on day 3 of not having a working appliance.

The technician was very nice and clean and seem to be knowledgeable. But I still have my problem. The hot water is coming out of the cold and the cold water is coming out of the hot and it seems to be throughout the house. I need to have this fixed.

The young man was very courteous and definitely on time. He saw the situation. Explained it to me about the next steps. Service was exemplary. Now waiting for Choice to call me with the results. Need to give him props.

The process to document the problem was quick and responsive and fair. The tech was timely and professional. Choice has been easy to work with to date so far. My request for additional information was provided. I look forward to maintaining this home warranty company.

Rep rebuilt the toilet, lifted tank, changed gasket, replaced rusted bolts and unit that stops water from running when proper water level is reached. I would hire this representative again for any future plumbing projects. He also fixed the slight water drip in the upstairs bathroom. All of these problems were covered under my contract with Choice Home Warranty.

A technician came out for the furnace with a short timeframe. He was efficient and did the job. However, the deductible went up to 85. When we joined, it was down around 60.

Piss poor service trying to get replacement. I had to keep calling and call and even had to have the technician call several times to get approval. Still waiting now while doing this review. I hope no one else has this issue.

Both of the gentleman that came to my home were polite and very respectful. They were knowledgeable and cleaned up after themselves!!! They had the necessary parts with them and quickly identified the problem and efficiently finished the work. I would recommend Choice Home Warranty to anyone! Also the plumbing service they sent.

Kevin was sent to replace shower cartridges. Very professional, very good service, even took his shoes off before entering. Kevin tried to fix main shut-off valve through home warranty because found corrosion and worried about it breaking. Home warranty denied request, water was shut off through city line.

I would have given 4 stars, but the response time from a repair company was less than desirable. The problem happened on Thurs. and the repair and replacement didn't take place until mid day Tuesday. While I understand weekends are difficult it was hard to go that many days without using the kitchen sink. Aside from that I am very pleased with the new appliance and install I received.

From initiating the claim, to me having to reschedule, to the service performed; everything was awesome. Didn’t believe in the home warranty system but it has worked and is paying dividends. I couldn’t be happier and will recommend this service to anyone who is considering going this route!

We noticed a problem with our clothes washer on 10/14/2022. It took a little while but Friday evening we were notified of an appointment for a technician come out and take a look at our dryer on 10/17/2022. The technician came out on Monday and that a great experience. Once selecting to receive a Lowe's gift card to replace the broken washer I was made aware that it could take up to 30 days to get the gift card emailed to me. This is quite horrifying as we spent $80 at the laundromat yesterday. I have no idea when the gift card will come within the next 30 days. I don't know how a family of 5 can go without of a clothes washer for a month. This does not seem reasonable and not what I was expecting when we enrolled in this service. I wonder how long we would have to wait to get service and repair/replacement on the heating system in the middle of winter in Minnesota. The only response I got from their customer service was that they only batch out gift cards once every 30 days.

Other than the time of response/visit, which had a two day delay, other things were good and smooth. He visited and checked all potential sources of the issue to find the actual cause. The plumber was nice and attentive to the questions.

The man who came to fix my washing machine did an excellent job. I gave 3 stars - not because of his effectiveness - but I had a 10 DAY wait time for my appointment to filled. That's too long a wait to get a washing machine fixed. He was very nice and competent.

Choice Home Warranty is the best Home Warranty with when it comes to Home Repairs. They instantly looked at the problem logged and assign it to a reputable Technician, and most of all, they are easy to do business with.

All would be perfect except your policy for previous repairs, I don’t like. Had my stove worked on and still having the same issues with it. Sent different repair company (y’all dropped the other). And has to pay my service fee again. For same issue. NOT RIGHT!

Very efficient process, quick and easy. Fair price for benefits provided. Customer service rep Ronald ** was very helpful and knowledgeable during the process. Would recommend company to friends and family. I actually was referred from a business associate to choose Choice warranty

Scheduling a week in advance is marginal but the hour delay of technician is inexcusable. They don’t consider homeowners time! Technician, Sebastian could have alerted or prepared for claim buy out - and it’s minuscule compared to replacement. Overall, I’m not content with our first claim.

I recommend the repair service man that came to my home for the prompt service he provided me. I was going on a trip (October 13, 2022) and my dryer had a squeezing noise and burning smell while drying my laundry on October 10, 2022, so my husband made a call to Choice Warranty to have my dryer repaired before we leave for our trip. The original date that the repairperson was to come to my home was October 17, 2022, but we needed the repairperson to come earlier so he called customer service to see if it could be rescheduled to an earlier date due to our short notice and we were going on a trip to the mainland.

Updated on 10/31/2022: After the tech submitted his report CHW notified me that my stove would be replaced. I was given $669 to accomplish that. I tried to replace my stove but the cheapest model I could find was $1399! I contacted my claim adjuster and was told there was no alternative. $669 take it or leave it and if I kept the stove I couldn’t make a claim on it until 2023. My contact says $1000 maximum but CHW reneged on the contract. I’m NOT HAPPY.

The first salesperson was super but when I called back to ask one question I got a guy salesman that hung up on me when I told him I was already talking to someone about a warranty. So that was upsetting.

Next day service. Very professional. Had necessary parts and fast repair. Called ahead and on time. Could not also for better service. I’m extremely satisfied and would recommend highly. Only hope all experiences will be as good for all customers. At least with me the experience is A1. Thanks again.

It turned out so well. Tim came and fixed everything just like brand new. And the person I spoke with at Choice was so nice and helpful. And it all happened in a timely way. It was like everybody working to get the job done. And they were all so nice and helpful about it all. Makes me want to keep going with Choice!!

EXCELLENT CUSTOMER SERVICE, Supervisor Lydia also Very Helpful with me, I recommend my friends Group Choice Home Warranty. Every time I called and I got Very excellent customer service, We love Choice home warranty, always Great excellent service.

The repair person came right out and fixed the problem. He made his assessment, told me what the issue was and got my upstairs air conditioner up and running in no time. He worked with me around my work schedule, so I did not have to miss time off.

Choice Home Warranty really is a good company. They do offer the best prices around. Even if there is an elevated price later, it's still affordable. A person can get just about anything fixed they need in their homes and not have to pay the huge prices in the end.

It took a week to get a tech to come out and I made all the calls. There is an additional fee I have to pay which was not expected. I’m disappointed in the service this time. I am committed for 3 years and hope the service will be better in the future.

B and R was a 5 star experience for us. We want him again if we have any more heating and air conditioning problems. Please send him. The guy was very friendly and knowledgeable. I recommend him to anyone.

You guys had not even looked for a technician after a week when applying warranty, I’ve been without a water and a/c over a week. I had to go and find a technician who was great but don’t take credit for me doing CHW job. Still now I was supposed to be called back by supervisor but no call from CHW has been returned to mess promised. I’m not allowed to upload photos, and CHW refuses to go forward with repair or further correspondence. I am a tetraplegic, I should not have to do your guys' job plus I had to pay 100 dollars for tech instead of 60 dollars. Reimbursement would be nice. Having the repairs done would be better.

Nicholis (sp?) was our technician to fix our washing machine. He got right to the problem, explained the problem to me simply and telling me the process to get it fixed. Friendly and personable. Ordered parts right away. Have appointment to get the machine fixed already.

The sales representative pointed out many advantages of switching over from another home warranty company. He was very helpful and provided good rates for their “Total Coverage” plan which included reasonable service call fees. Also, their VIP program is worth looking into because it saved me more money.

I called to schedule assistance with my washer having rust and the rust getting on my clothes. The customer service was great and I’m hoping to get a service tech scheduled asap. It will likely be 24 hours but there was no indication the rust problem won’t be covered.

Our Kenmore refrigerator stopped working. Choice Home Warranty set up an appointment with Sears Home Services to repair the unit. The repairman found that a relay had failed and had the unit running within an hour. We appreciated that a company highly qualified in repairing the unit was selected.

This process has been so customer friendly and painless. I filed my claim on Sunday and a tech was at my home Monday afternoon checking my clothes washer. Worth every penny for this type of coverage and service. Thank you again!

Troy ** is a person who is very valuable to you. He did an excellent job of presenting to me the information I needed to know to make a decision. The coverage is more than adequate, and the price is right.

Need a new control panel, waiting on part. He was on time and called before he came, he checked everything over & was determined the control panel is only working partially. He explained everything to us and set up an appointment for Nov. but there may be a delay to getting the part.

My Technician was very good! He was polite, knew what he was doing & diagnosed the problems with both of my garage doors very quickly! He was able to make adjustments on one of the openers & had to order a new remote for the other door! I said he would be back in one week to install the new remote & he was on time & it is so good to finally have my opener working again! I will recommend him to anyone I know who needs garage door service!

Microwave stopped working and would not heat. I called CHW and quickly someone was assigned to come check the microwave out. I was told it was too costly to repair. Thankful for the e-card I will receive to purchase a new one from CHW. I will now need someone to install it. Thanks.

We live in a rural area, so when our equipment goes out of whack we call a local technician which isn't part of the CHW network of providers. We submitted the invoice to CHW for payment and they were prompt in settling our account. Appreciate the quick response from CHW.

I was extremely pleased with the service I received. Mcnphee ** was professional and polite. He certainly provided all the details of the services I would receive, and the costs associated with my plan. He was proactive in offering me additional services. He is an asset to Choice Warranty.

The Repair Man was so nice and professional. Did the repair in a short amount of time. I would highly recommend him to anyone needing someone knowledgeable and skilled. He spent time explaining the problem to me. He also showed up on time as expected.

The Technician was outstanding! Very professional and technically competent! David (from Sears Repair) represented your service better than other technicians you have provided in the past. Thank you for helping with the repair of my clothes washer. Happy Customer! Bill **

The presentation was given to me while I was still on your website. The explanation of coverage was very thorough and my questions were answered. Pricing was very affordable. I hope that the response time will be as promised as that is why I am leaving my current vendor.

Cynthia was very good and thorough. The quote was very competitive. I saved a lot of money by taking this policy. The follow up correspondence was very good as well. Hats off to your sales team. The coverage is superb.

The mechanic was very good. He could correct the problem and get the dishwater started. He worked diligently. He was good in communicating too. He requested to observe for few days and come back if it doesn't work... So it was all good.

Processing our claim was Quick and easy. We need our dishwasher and are looking forward to the technician calling us and resolving the issue. We are seniors and really need everything to be working correctly. We cannot afford to be without it.

Took a month to get a technician out only for CHW to tell me my above ground spa is not covered even though I called and spoke to several different reps that assured me the spa was covered. I called prior to purchasing coverage. I got email confirmation that my above ground spa was covered in my policy. I even called prior to making a claim to describe my situation and the representative told me my spa was covered after explaining to him that it was an above ground spa, not attached to a pool and they told me my spa was covered. Now that a technician has been to my home CHW is telling me my spa was never covered.

The gentleman was polite, efficient and caring. He took ownership in fixing foghorn problem with toilet. Choice Home Warranty lady tech agent was also very organized and helped us to get problem solved by setting up appointment immediately to meet our schedule.

Technician assigned and appointment set. Technician made an assessment of the problem and ordered a part(s). I called to ask if there was anything else I needed to do and I was told a different technician would be assigned and the service co-pay would be waived for the new technician. That was over two weeks ago. The water heater is still not fixed. No other technicians have contacted me nor has CHOICE with any sort of an update. I then receive an email that states the repair/parts are unnecessary without another technician nor the original technician ever coming to the house. And as of this posting my hot water heater is still broken. I have paid well over the cost of either parts or a new water heater over the years I have been a customer. This is unacceptable and horrible customer service.

J R Plumbing & Mechanical Service was wonderful. Technician was punctual, courtesy and knowledgeable. I would recommend them to anyone. He offered multiple solutions to the problem which allowed me to make the best decision. Thank you for the referral.

My freezer was repaired by a company you sent couple of months ago. They did the work that the current company will not approve because of sloppy workmanship. My freezer is not able to be opened because of ice that keeps it closed. Current work order company will not fix it because the seal on the door was not properly installed and they say it's not covered as normal wear and tear.

Technician arrived and proceeded to access the situation. He then proceeded to make the repairs and finish his task. He was polite and very cleanly oriented. After the repair was made he explained what he did and what had caused the problem.

Choice Home Warranty service scheduled repair service for the very next day after my call. The installer was very prompt and efficient. He didn't wait to order parts, he bought them and completed the repair quickly. He was very polite and professional. Would highly recommend both the repair person and Choice Home Warranty Service.

Very easy to submit a claim, agents are extremely Helpful and efficient. I am having another problem with my furnace And I am hoping that you said you send the same people that repaired it last time. I'm.Tier 1 heating and air.

I am in desperate need of repairing our refrigerator. First, I was surprised to have a live person, who speaks perfect English, pick up the phone on a Sunday morning. She was courteous, very knowledgeable and extremely efficient. Helped out very quickly. It was a pleasure to speak with someone I could understand and who helped me very quickly.

I called yesterday regarding my furnace that stopped. I live in NE Ohio and it's cold here. After waiting 7 hours I had the option of calling someone myself which I did. It appears as though your insurance works best in big cities. Now the guy can't complete this work while this drags out with you folks.

I opened a claim and I was a surprised a professional was at my location in 48 hrs. And he had great advice for me on how to get more efficiently out of my system. I highly recommend this home warranty company.

I was having issue with our house drainage system and stopped water draining from bath tub and toilet. I did file a claim to CHW. My issue was assigned to a plumber immediately and got help within 24 hrs. Then the issue got resolved and paid by the CHW. Plumber I got through CHW is extremely helpful and trustworthy, he resolved the issue despite it was tough. I am glad that I was having Choice Home Warranty for my home.

This review is of Choice Home Warranty NOT the company they sent to repair our garage door. Choice would not confirm with the repair company if the repairs would be covered... The repairman waited approximately 20 minutes for someone from Choice to call him and then asked us to try calling. We called and were told it was, "still in the system to be reviewed" and if no one called the repairman in another 20 minutes (ridiculous!) then the company would have to come back another day to fix the issue. This is absolutely pitiful customer service. It is also not our first negative experience with Choice. Do not get your home warranty from this company. Look elsewhere.

Respond timely, slow replacing product. Only time submitting a claim. Recommend by a liable friend. What's the hold up, is the your process when taking care of your customers. Microwave is a major appliance to me.

Let me be clear, the 5 star rating is NOT for Choice Home Warranty. They've been obtuse and unfair in their policies and services. That being said NEW AGE PLUMBING deserves all the 5 star ratings for being courteous, prompt and completely understanding.

We were very dissatisfied with Choice. After calling in our claim it was almost a week before hearing from a technician. The technician was prompt but all the communication from Choice asked us to find our own person to repair. This was unacceptable. We pay our fee promptly and on time each month. We are deserving of the same prompt service. The lack of service has caused us to reconsider our continued use of Choice as our home warranty company.

I would not recommend Choice Home Warranty to anyone that doesn't have a home office. I didn't know that I couldn't get anything in writing from them. They only send emails. I'm trying to sell my home and I asked if they could send me a professional looking paper or certificate that the potential buyers could see but they only email. They refused.

Savid ** was professional, very patient and so thorough that I was more than confident with my choice to switch from my current home warranty company. Literally, “A one stop shop.” After completing my sign-up I made referrals to other family members that are ready to make the switch. Choice I’m depending on you.

The technician that did the work did fine. No complaints as of yet. The issues: they tack on a service fee if you pay by card. Wasn’t aware until my card was charged. Then the company could not figure out how to refund my card same day. So I paid cash but no instant receipt - had to wait on a texted receipt that came 30 minutes later. Another issue- technician has to call headquarters and read card number aloud in order to pay by card. So much for security. Not sure I would use them again because of payment issues. It’s 2022. Just give technicians a square to use for payments with the already issued company phone.

Washing machine leaked due to the water inlet needs to be replaced. The light bulb in the microwave, that projects on the stove, was jammed in the socket and I was unable to get it out and replaced. The problem was resolved.

They came on time. Was very nice and done a great job not like the other that company that never showed up at all. They cleaned up their mess. If I need help again they are the ones I want you to send them.

The assigned service technician arrived on time and did an excellent job on our water leak issue. Prompt and courteous during the job, the call in advance was appreciated along with answering any questions we had about the repair issue.

It was not draining and it was fixed promptly! Very knowledgeable repair person Mr. *. He arrived promptly and was very kind. I am so glad I have Choice Home Warranty. Great job. I highly recommend them and this repair person.

I was paying a greater Amount for American Home Shield Warranty, I was greatly surprised how much I could Save with Choice Home Warranty and greatly surprised for your Service Contract on Senior Contract gave me a great Saving.

The electrician was very nice, did the job and was very neat. He even took my credit card in payment as I did not have any cash and he said he did not accept checks? I was very pleased with him and would definitely recommend him to others.

My experience with Choice regarding this claim, was something less than positive. I had to call them twice, as the technician called to tell me that the claim was showing itself as completed, when in fact no one had even come out to service the appliance yet??! Once the tech arrived, the service was great!

The technician was very courteous. The only problem I encountered was that it took almost six days to find somebody to fix a water heater. I don't usually have to wait that long to get a repair person to come to the house.

I called my own technician. Have been trying to reach someone on the phone regarding the reimbursement program. At first I was told what to do to get reimbursed, then notification stating the program was no longer available. Is it available or not. My furnace has not worked since last April.

I’ve had this company since I bought my home in Florida, I’ve only used them a few times and each time has been a good experience. The response has been in a timely manner and I don’t feel like I wasn’t taken care of.

My first experience wasn’t bad, but it wasn’t good either. I don’t like that it can take up to 24 hours to even get a technician assigned. I don’t love that even though the needed part will arrive in 5-7 business days that the technician can’t come back until November 1st. I thought I would have more control i.e. given a list of approved technicians so that I could make the appointment, etc. I just renewed my warranty. I wish I had more insight into the “mechanics” before I renewed. I would have shopped for a warranty that better fit my needs. Live and learn. As an aside, the assigned technician, Ivan, was awesome!

Had the ice maker stop working on my refrigerator. Tech came to service the refrigerator..Management was able to let the tech into my condo. I was out of town so this transaction and communication was all done over the phone and internet. The ice maker and a water supply valve were bad - so the parts were ordered and will be replaced when they get delivered and the tech can come out to my condo again. This service call cost me $65, will find out if I have to pay this $65 again for the next service call.

He diagnosed that it needed a new motor and has ordered the part. The technician diagnosed the problem very quickly and was very professional. The tech kept in touch with me to let me know that Choice Warranty approved the repair and the part will be in shortly. It is taking quite a bit of time to get the part which is disappointing.

I am overall pleased with the response and results of my claims submitted to Choice Home Warranty. The company selected to effect the repairs was prompt and courteous and we are pleased with the approval of their estimate of costs.

Very professional in explaining the details of the policy. Answer all the questions that I ask, gave me valuable information and who to call. The price was very affordable. The person I talk to was very polite and helpful in finding discounts. This has been a blessing for me and I Thank the VA to afford me this opportunity that I could not miss.

Was able to find problem in a short amount of time. Had to order a new part and will be back on 10-20-22 if part shows up. So far a pleasant experience!!! Was also polite and told me what part it was…

Seth (if I understood his name correctly) is a well versed, enthusiastic sales professional. He endeavored to tailor a program that would "fit" my situation, and succeeded in so doing. My daughter recommended CHW to me, and I am pleased that she did.

I filed a claim for my sink leaking and because I did not state that it could be the faucet leaking I have to file another claim for the faucet. My kitchen sink has been unusable for over 4 days now. Instead of filing the additional claim, the service member closed it out after assuring me that it was done and I would not have to pay the additional $65 for the second service call. I called today to find out why I had not heard from the service provider and found out the claim had been closed. I then had to file another claim for the same service. Choice Home Warranty owes me the cost of the service call if I have to pay it. I would and never will recommend this company to anyone. It is always the same, no claim ever goes smoothly or accurately. If you ask for a call back no one ever calls including the specialist if the claim is questioned.

Experiences are amazing. Great technicians know what they are doing and how to do their job. Quick and efficient with their work. Technicians know how to manage time well. Respectful and great staff you guys have on your team! Keep up the good work in office and with home visits. Thank you to a company that cares.

Appointment set up quickly. I contacted service before appointment. Quick reply. Gentleman very cordial. Repair completed on first visit. Advised me to recall if any problems. I had to recall for continued. Repairman responded and returned the same day. Found a dead bird near motor! Issue resolved and no further problems.

Dean, the electrician, was very thorough to find the problem. He explained everything that he did and what the problem was. Very friendly and left his card if there were any problems. He came in the time frame that was given to me the day before.

Five days after filing a claim, I have yet to be contacted by the service technician. I contacted Choice Home Warranty. They gave me the technician's company name and phone number. I called him and left him a voicemail and not even received a courtesy of a return phone call from this technician. Contemplating maybe canceling my service with Choice Home Warranty as this is my second encounter with lousy service.

Called Choice and they got right to work lining up a repair company. The repair company was fast, courteous, and the technician did a great job. Getting the Choice Home Warranty was definitely worth the money. So far, I can’t see any disadvantages in having it.

Easy set up process. Kind and knowledgeable sales representative answered all of my questions. I am able to cover additional items like garage refrigerator and free standing ice machine in bar for minimal additional fee. I hope this is a service I won’t need, but I feel good as a homeowner, knowing I have the coverage.

Timely and excellent service by Reliable Garage Doors! Thanks to our technician, Raymond for solving our pesky garage door issues :-). It now closes on first try! We may have to get use to the ease of it all. THANK YOU.

The Sears tech was fast, courteous, knowledgeable and friendly. He explained everything to me and made his recommendations. I would highly recommend Choice Home Warranty for your home appliances needs to my friends and family. Thank you so much Choice Home Warranty!!!

I have been a customer of CHOICE Home Warranty for more than 3 years now. Each technician that comes out is always pleasant, polite, professional and always gives valuable used advice. However, my issue is with CHOICE, this company now forces consumers to speak to an automated system before reaching an actual human, the prices have been raised tremendously without any input or advance notice to us the consumer, we were not allowed to offer any input. Of course, the prices have gone up, but the service of the representatives has gone downhill. I am currently looking into ending my relationship with CHOICE and finding a new home warranty option or none at all.

The technician that came to my house would be highly recommended, however, the denial of my claim by CHW has left a bad taste in my mouth. The technician says that my electrical panel is a fire hazard and needs to be replaced ASAP. CHW claims it is a pre-existing condition and therefore not covered. What a scam! Everything can be claimed to be pre-existing if not brand new! Technician was great!

First of all I want to commend you on the making the appointment so quickly! I received a call from the technician asking if He could come to my house to repair my toilet. The technicians were very professional and courteous. They replaced the damaged toilet and cleaned as they worked. The service fee was great as well. I would highly recommend Choice Home Warranty to all my friends and family!

Contacted Choice Home Warranty via the website, only had to inform them what the problem was and shortly thereafter received a response to my service request. An appointment date and time was set up at that time with a local company. They arrived at the earliest time covered by their time frame. Beats waiting hours within the given time frame. Once the technician arrived he quickly discovered that the whole unit would need to be replaced. The unit was replaced with a "same as" unit. He was courteous and professional. Thanks, Choice!!!

This is the first time that I was given credit to put towards a new unit. Choice came through, I had switched from American Home Shield years ago, I am happy I went to Choice. They were prompt and even found another company to service me, with my air off for two days.

Scheduling service was easy. Service was scheduled in a timely manner. Ivan Construction was on time, fast and friendly. Ivan had all parts on his truck. Took care of the problem and the pipes no longer leak. Very easy payment transaction. I would rate them an A+

Well, like I said, I'm new, so we will see how this goes. If it goes well, I will stay with you and recommend you to people I know. This sales rep, Luis **, was extremely patient and helpful with me; much appreciated.

Satisfied with the technician and his work. He came earlier than scheduled, which was a big plus because of the cold weather. He explained everything thoroughly. We were very satisfied with his work. Would definitely recommend this technician.

Derrick was very patient and thorough detailing the Choice plan. I have recommended my daughter to also contact him tomorrow 10/14/22. Although your plan has a co pay which I didn't have on my previous coverage I was impressed with Derrick who gained my trust.

Warranty company is to get help within 48 hours but it had a great difficulty.. But thanks to the tech he worked me in and I now have heat. I would recommend the company so far..but not the warranty company as of late because of the length of time involved..PLUS they raised my payment fee after I put the claim in and because it was fixed later I had to pay the new fee which was not good..

While shopping for a new Home Warranty Company, came across Choice Home Warranty website. I was immediately contacted by their Rep, Troy **. Provided amazing customer service. Choice Warranty is now “my choice.” Hopefully their actual service will be up to par with the sales staff. Troy has certainly raised the bar.

I am very satisfied with Choice Home Warranty and would highly recommend them to anyone. Since I now better understand how to submit a claim, my latest repair issue was handled very smoothly and effectively. Crucial Repair was very professional and customer focused, and did an excellent job resolving my faucet issue.

Had no water in faucets, the first technician didn’t knew what to do then the boss came and fixed everything in 10 mins and water was flowing through all the faucets throughout the house, would recommend American Pharaoh. They are really good.

Not until we spoke with a supervisor, did we get the answers we needed. We heard 3 different quotes, different rates for service calls, robo phone calls and non-stop texts, emails, etc. We did purchase through an English-speaking young man who was a supervisor le ear information and explanations.

When he called, I didn't want to talk to anyone from Choice. I told him about the reviews and unpleasantness with multiple calling. He assured me he would be my account manager and oversee any issues. I'm going to try them out and see what happens.

My experience with the vendors was absolutely fine! However the explanation of benefits prior to putting in a claim and or the reason for denial and/or communication about not being denied for that matter very much lacking on Choice Home Warranty’s part.

tl;dr: They're covering the replacement of my furnace, but gave me the run-around after a misleading link caused me to approve paying $900 with no additional information as to why.

Technician arrived at the projected time and was knowledgeable about his trade. He was also polite and provided good feedback. I would recommend On Time Handyman to others. He also seems to be knowledgeable about other repair issues so is a valuable resource.

Tech did a great job. It was the contract for replacement for me that made me mad. Never said had to be a certain size on washer which is a front end loader. What they try to give me won't even buy another to be replaced. Had to add 300.00 to get replacement. Never again.

We have 3 experiences using our Choice Home Warranty. Accent Homes is an awesome contractor that serviced our swimming pool. At 1st we were assigned to Neal's swimming pool service. That is probably the 1st and last time he has ever been referred to anyone. Long story. Choice reassigned us to Accent Homes. JR and Casey are awesome. 5-Star! Accent Homes should be the only contractor that is referred for swimming pool repair in our area. Our dishwasher broke down and we were assigned to County Refrigeration. Tony, Joe and Dayno are great. They replaced the motherboard which fixed most of the problems and will now be putting in a new heating element.

Arizona is still experiencing warm weather, it is difficult to sleep without air conditioning especially when humidity during monsoon weather is still with us. The technician resolved our problem and air temp is now where we like it. He also showed us the temperature of air going into the unit and the air coming out.

I gave the company and the technician a 5 star rating on Google. I was very happy with the quick diagnosis and fix to the issue covered under my warranty claim. The response time was good as well, on time, and the job was well done.

The Sears/A&E Tech was fantastic. Choice got them to my house to fix my dishwasher within 2 days which was great. However, CHW decided to replace my appliance instead of repair it and only gave me $250 gift card to Lowe's to buy a new one. That won’t even buy me the cheapest model. I’m still working with them to increase the tab and haven’t heard back yet...

Not happy with your pricing of replacement products. YOUR REPRESENTATIVE was giving me pricing of replacement products through American Freight. Checked my local American freight and a replace same as my old microwave not even close to what she was telling me. So I have to spend extra money to get same product and then Pay NOT installation. Not happy! But that's insurance company for you. When I bought policy, was told, "You paid for installation, extra 124.00 dollars out of consumer's pocket."

The technician was very knowledgeable and took the adequate time to diagnosis my issues. He kept me informed of his arrival time. He has submitted my claim in a very reasonable time. I would definitely recommend this technician to my friends.

Choice Home Warranty replied to our washer that was moving on its own when spinning problem was quick, now we wait on our gift card to use toward a new washer. The technician that came to look at our washer was on time and his diagnosis was quick. Then Choice Home Warranty made an offer for a gift card to use toward a new washer.

They were on time and fixed the problem before they left. Great service. Tech understood the problem and replaced the needed part that he already had on his truck. Great company to do business with. I would ask for them again if I have another issue.

Contacted CHW daily regarding getting someone to fix my Hot Water Heater for almost 3 weeks. Finally set up an appointment with someone over 63 Miles away who was not real happy about having to come this far. He rescheduled 1st appointment due to being too busy. Wanted to reschedule again for days away but I begged and pleaded. He finally showed up at 8 PM. This was my 5th claim with CHW and none of them ran smoothly. I will not renew or tell my friends to use CHW. In fact. My experience caused 2 people to cancel contracts they just signed up with CHW. Even several of the Techs that came out on my claims mentioned CHW is very difficult to work with and get things covered. Only covered 2 of my 5 claims.

The plumber was quick and got the job done. He was pleasant and on time. He cleaned up after his self before he left. Choice made the appointment and I was contacted in a timely manner. I also received a follow-up call from the plumber.

I had a Hvac heating issue and claim process online is very efficient. The issue was assigned to a local contractor who promptly fixed the issue. I have used CHW in past and they are very reliable. You don’t need to find dependable repair person yourself, as they have vetted and use good contractors.

Technician was polite and knowledgeable. Someone gave him the wrong zip code to our home, he nicely called, we worked it out. Last night we ran the dishwasher and everything worked great. This is our first repair under this warranty and we are very satisfied.

Another serviceman had been to my house to do a regular winter checkup and had an issue with the flame sensor and said it needed to be replaced. With my Choice warranty, I called and requested someone to come out and fix, the service folks that came indicated it was fine and the original serviceman had not cleaned the flame sensor. After cleaning, the flame sensor was back up to what it should be so I am well satisfied with the results.

Replacement of Garbage disposal is very poor quality. They replaced 3/4 HP in place of 1HP existing Garbage disposal. The replacement is very noisy compared to the old one. Technician was rude, and no professionalism. They told me that they replaced with industrial disposal, is not true. Good thing it wasn’t my refrigerator, based on this they would have replaced the household refrigerator with a dormitory refrigerator. This answer is ridiculous and don’t care attitude. Sorry, I am not happy at all.

The agent who helped me answered all my questions being it was my first time getting a warranty. He also informed me about the promotion going on which saved me about $120. After he answered all my questions, the registration process took less than 5 mins.

Technician Renato was very pleasant, courteous, knowledgeable of the plumbing stuff but CHOICE warranty staff made me feel I was lying about my claim of the pop-up drain problems Renato fixed. I had to file another claim for it, nevertheless, I’m happy they covered them. The five star is for Technician RENATO, THANK YOU!!!

No ice, control panel malfunction. Tech diagnosed immediately. And was able to activate the ice maker. Ordered part immediately and advised install date. Confirmations will follow. Different tech installed. Both guys were very knowledgeable and expedient. Pleasantly surprised and very pleased.

Choice Home Warranty sent (Richard) Rightway Plumbing out to my home to repair the following: toilet was not working; facebowl faucet was replaced; garbage disposal was replaced; kitchen faucet was replaced. Richard did a fantastic job. All of these things are now working well and look very nice.

We notified you that our boiler was not working (no heat) early afternoon on Friday afternoon. The technician arrived Tuesday later afternoon, four days later. We had no heat in CO in mid-October. We recently agreed to extend the contract an additional three years. The representative was going to send the new agreement to us by email. It did not arrive. You have our money and we have nothing to show for it.

Technician was great as well as the Case manager; however, negotiating payment is unacceptable. Offering a gift card from Lowe's is totally unacceptable. It does not provide options for me to choose my preferred vendor. Waiting for weeks to receive payment is especially unacceptable given that it's a major appliance. Lowe's will not accept the gift card as a payment on their account which would possibly been a quicker resolution even though the delivery time is approximately 7+ days after the purchase. Given all of this makes for a very unpleasant experience and dissatisfied customer.

Choice Home Warranty has the MOST personable and persistent salespeople working for them. I was very impressed with the agent I worked with. I felt he went above and beyond to get me the best quote/rate possible. Thank you Louie!!

The Tech was great. After my experience with CHW, I can't encourage other home buyers I know to get your services. For almost 2 months and 2 weeks, my family and I have been without a working refrigerator. Now I have to wait for almost 30 more days to get my Lowe's gift card to purchase a new refrigerator. Staff & company policy didn't care that I have 2 young boys and an 11-month-old baby girl that I just switch to whole milk. Mind you I was on unemployment waiting to go back to work in September. I wasn't handle well..

Gas water heater issue. Technician sent quickly. Claim approval in less than 24 hours. Replacement ordered immediately. Hoping to get the work finished as a quality job. CHW will hopefully always find well qualified repair companies that customers can rely on.

My water heater went out in one of my properties. My tenant moved out 9/30 but reported seeing water before they left. I advised them to continue moving and I will fix the issue after they leave, to avoid anyone being in the way as they moved. As soon as they left, I called Choice Home Warranty and made a claim, but it was immediately denied in less than 24 hours. Since the house was vacant when the plumber that they contracted arrived, my water heater was not covered by Choice Home Warranty due to the property being unoccupied. I tried to dispute this decision but couldn't get anyone to call me back.

Your company sucks, worst handling of a claim I have ever experienced. I would not recommend your company to a stray cat. Was told I had a technician coming today and there is not even a work order from the plumbing company.

My dryer keep saying the door was open and wouldn't allow me to start my dryer sometimes. Or if it started it would stop and say the dryer door was open. Sears was quick to get the part needed and quickly installed. He was nice and made sure the job was fix before he left.

The tech was friendly and knowledgeable. Was proficient in what she was doing, she went through what was wrong with it and clearly explained my options for replacement and explained the difference between a standard water heater and a tank less one including installation. Will definitely like to use again.

I made my initial claim on a Friday morning and it was acknowledged right away and by that evening I was set up for my appointment for Monday morning. My chandelier blew out all the light bulbs and wouldn’t work with new ones. The technician quickly diagnosed problem and repaired. Very polite/thorough.