Choice Home Warranty Reviews

My motor on my furnace went out on October 16, 2023. I live in Chicago where temperature range at night from 30 to 50 degrees. My furnace did not get fix until Friday, October 27, 2023. It took 11 days for my furnace to get fixed. I’m scared if my furnace goes out in January or February and the temperature ranges from 5 degrees and below. I couldn’t stay in my house. I think it should have been fixed sooner. Air Solutions was great. Thank you in advance.

Since I retired my income is less and when I called to voice concern about my monthly payment going up, I was told that a request was put in. For me to get the monthly payment lowered back to what is was and my service fee was reduced to $75. I appreciate that so much. It helped a lot and I can continue my service and get my oven and garage door fixed. Thank you Choice Home. I will be happy to always recommend your company.

Took a full 10 days to schedule a plumber to fix my leak. Found out from him that he was just hired the day before. So that means you had no one in this position for my area and didn’t tell me. Kinda disappointing and dishonest.

The rep that I had answer the phone was very good and met all my needs. Thanks for your help. It was very important to me to get it fixed and not have to worry about it. No more once again thanks for all the help. Great customer service and friendliness.

I was very pleased with the technician that was sent to my home to unstop my bathtub/shower drain. Devin was very friendly and professional. He accomplished the work quickly and efficiently. When he was finished the tub drained better than it ever has. He didn't leave a mess and gave me pointers on how to prevent further stoppages. I was very impressed with the quality of work and his professionalism.

Last two claims on subject items, paid almost $4000 out of pocket. You do not need my opinion, you can easily guess it. Both of these claims were thought to be covered. We have had CHW for 10 years and in my opinion have been very careful not to overwhelm CHW with stupid claims.

After having an electrician come out and install a transformer it should’ve been turned down since the voltage is too high and Choice Warranty is telling me to have them come back out it isn’t covered. Giving one star is too much, at this point zero stars is the service given.

I wish that CHW did reimbursements with all companies because I could of had the part replaced while the guy had the unit open. Instead, I had to wait three days later for the repairs, and then the guy asked me what was wrong and all they did was replaced the contactor without doing a Diagnostic check.

In my experience scheduling and the service process (trying to get CHW to pay for repairs) leave much to be desired. I would only recommend CHW to my enemy. Don't know how CHW received a #1 rating. The competition must REALLY suck! It's like choosing the lesser of the evils.

Do not let any of these good reviews fool you. Most of the good reviews are from their own employees. They have the worst customer service, very unprofessional, persistent, demanding. When you want to cancel service, they will transfer you to so many departments where you won’t cancel service. They don’t cover half of what they tell you over the phone. I called for the first time to get my washer fixed and never got it fixed even the guy that came over to fix it said Choice Home is the worst to deal with and recommend Sears Home Service.

The workmen came as they said when they called to make sure that I was home. They were able to repair the leak in just a few minutes and they didn’t leave any mess. Could not be more pleased. I had called about the leak on Monday and got an email about 3 hours later saying that the workmen would be coming on Tuesday. So the problem was resolved in less than 24 hours.

I was pleased with the savings and purchase price of warranty. Milan was very helpful and knowledgeable. I am happy to have switched home warranty companies. I look forward to doing business with Choice Home Warranty. I am glad to have chosen Choice Home Warranty as my new warranty company. I hope I don’t need to use it but am glad I have the choice.

Overall, I have been satisfied with Choice Warranty, but I I was not pleased with my last experience this past summer when I needed a plumber for my kitchen leak, after they were unable to locate one I was given permission to find my own, which I did. It was not stressed to me that I would need to submit photos. Anyway this simple misunderstanding cost me $60.

It was easy to sign up and a great deal. I am looking forward to great service. I was also given a great deal. The operator was very easy to deal with and solved all my problems in a very professional manner. I am almost excited to use my new policy.

Choice Warranty sent a technician from The Appliance Guys Company to service my refrigerator when I submitted a claim. The technician provided outstanding service. He immediately identified the problem and the necessary steps to resolve it. He took the time to answer all of my questions. I was very satisfied with the service I received from this company. The Choice Warranty claim process is very user friendly. Choice Warranty was very prompt in responding to my claim and providing a knowledgeable, professional company to take care of the problem. The Choice Warranty service fee is very reasonable as well. This was my second claim with Choice Warranty and each experience has been positive.

Daniel ** was my sales person. He was very professional along with being patient and kind. He explained everything. I was very unsure about the process since I have never used your company before. Thanks for your patience Daniel. I feel better knowing that my home has a good Home Warranty protecting us.

The contact person Danny ** was very helpful and knowledgeable. He was a pleasure to talk to and got me a great price. I was tempted to get quotes from other companies, but the offer from Choice Home had all of my requirements. I especially liked if I need service, after one phone call, a experienced technician would be sent to my home.

Very satisfied with technician. Not so much with website and email with home warranty. Got a text. Said the ticket was resolved and wouldn't tell how it was resolved. Asked twice and I never got an answer except to say the ticket was resolved. Trying to get a straight answer was not working. It's very frustrating when all you say is ticket is resolved and nobody can tell me how it was resolved. Called the technician and he said it was resolved by agreeing to buy a new compressor motor on the AC unit. That's all I needed.

The serviceman was very nice and knowledgeable when he arrived on Oct. 27. He found the problem quickly and ordered the parts. I have received notification that he will be back on Nov. 3 to install the parts so that makes it a week from start to finish. That’s not bad in this day and time.

Been paying for pool coverage and Choice Warranty has covered nothing. Always some exclusion. Only covers above ground items which is Filter and pump. You denied both claims for the filter & pump which are the only 2 items above ground. So what do you cover. Your E.5 was a ridiculous excuse for the policy. Claim adjuster used the same verbage so it was useless. They were not interested even in discussing the issue. Just repeated what I already heard. I probably will not renew with CHW next year. I feel like I have been scammed by the fine print of what is covered.I definitely will NOT have the pool covered again. Thank you for your time. I am advising my friends that are looking for home warranty (almost all have pools) NOT to add on the pool coverage.

Our technician was very helpful and explained everything he found in his thorough evaluation. The door on washer was locked and would not open when cycle was finished. Technician removed cover and explained the workings of the washing machine, the difference between front loading and top loading machines and different brands being better than others.

I had a water leak from the freezer in my subzero, in addition to the temperature not cooling beyond 13 degrees. The technician group assigned to the claim (Applix) did a wonderful job diagnosing and remediating the problem. I opened the claim and one week later, the parts were already ordered and the technicians came again and fixed the issue.

Cost $85 but it was a good lesson. He Explain to us what the problem was with the thermostat and how to fix it and he fixed it and it was an $85 experience. But we learned a lesson. It did not upset us that we had to pay for that. It was a lesson well learned.

Chris was very polite and efficient. He put shoe covers on to protect my carpet which was good. He had my AC unit up and running in 30 minutes. Great service.!!! There was no question about my deductible and my charge card was used to pay. Of course he had to call and let his office run the card thru after he gave them the number. But that was not a problem.

My only complaint is that it took about a week to get a technician confirmed. I guess we are considered "remote" even though the small city population is about 15K people. But, once here, the repair was completed in just a few minutes. And the technician explained the issue very well.

Angel was very helpful, respectful. He answered all my questions and provided additional options for the coverage. He sent all the information via email and reviewed all the policy coverage that were right for us. He went through the process of using the policy if ever necessary. Thank you Angel.

Choice denied my furnace repair claim citing a broad exclusion on valves. Since I had my system cleaned and the problem was identified I included the description in the initial claim that they made. They sent a technician which cost me the service fee knowing they would not cover the problem, apparently.

Had repairman come back to see the noise that was coming from disposal. I was told it was find. The dishwasher repairmen came to see about my dishwasher and they took a look at the what was wrong disposal and got it fixed. Dishwasher still has to be fixed still but their men knew what the problem was.

Zero stars. I would recommend the technician. Who, does NOT have a contract with Choice. They don't want to work with Choice Home Warranty, so I paid out of pocket for diagnosis. I would NOT recommend Choice Home Warranty. They make every excuse NOT to cover something and when they do, they give you discounted “wholesale” value, which the public at large can’t access, so there is a large financial gap of out of pocket expenses. I am appealing a denial, and when it’s over. I’m changing companies. It's not worth the value or aggravation.

The technician greeted me from his very clean truck. The technician was very professional and knowledgeable about the washing machine. He explained everything that was an issue. He thoroughly examined the washing machine and put everything back in place. He was very personable and asked if I had any questions. He promptly sent my needs to the company and it was processed quickly.

The guys was so friendly, business like, told you everything he was doing. Just a very pleasant and liked the man and his work, had to order parts and keep in touch. Very professional and personable. Great job. Great guy. Glad I had warranty, ice maker on fridge, heater and brain for dishwasher. We also learned a lot from the man on things we could do to help the life of both appliances.

After purchasing Choice Home Warranty for 3 years for two homes for several thousand dollars about 10 months ago, I have finally made the first claim on one of the homes. This pretty much turned, and is turning more and more into a disaster. My pool heater was making noise and was in need of repair. They sent out a technician who diagnosed that he needed to replace two items and the Heater would be fixed. Choice approved his report and he returned to install the two items but the heater kept on making noise. The technician stated that the problem was the heat exchanger and he said that it is the main part of the heater and that the heater needs to be replaced and put that in his report to Choice.

The sales representative took the time out to explain everything and answer all the questions I wasn't sure about and wasn't very patient with me and really knowledgeable about your services and offers plus the service that your company was offering was exactly what I had been looking for. It fits my needs and my budget. Every other company I have been in contact with their replacement limit did not work for me and the appliances that I have in my home plus they only would insure them for 3 years and I needed a lot more than that because I have a new home with all new appliances

You set up an appt and the man didn't show up. I called you, then he called and was very nasty on the phone. He lied to you that he had tried to call me, I have an iPhone, no call. I am a 76 year old widow and he had my address. I was very scared. He said get someone else. I called Choice and they said I could get someone I knew and get reimbursed. They never said I needed preapproval. I got a trusted company and now your agent said I can't get reimbursed. I am very very upset.

The person I spoke to was very informative and the information was explained so that I could understand it well. Because of that I purchased the Warranty program. (Insurance). I left American Home Shield because they never did what they advertised when any amount of money might be involved. I feel that I will have a better experience with Choice Home Warranty.

Great technician. Thank you I should not have to describe anyone that has been here once. The visit was good. The work was performed and cleaned after finishing. I would suggest this service to others. Thank you again for your service. I didn’t understand why you had to diagnose my problem before you could did it. I think that is not a good solution. You should know whether you will fix the problem based on information given.

Difficulty understanding person via phone call. Not happy that there is no service/inspection for seasonal A/C and heating tuneup/startup. I feel this is needed as to prevent future problems with A/C and heating units. This is my comments and hope Choice will add this as a service. End of comments. I am done.

Brayan was very helpful and eager to get me the right insurance. It turns out, my daughter has Choice for three rental properties she has. Brayan gave me a great deal on a multi-year policy. I am very pleased with the policy, cost and the service he provided to me.

Your delay in service repair is not timely when it is a matter of emergency. Just because you don’t have many technicians in an area. Let or allow the customer to find an adequate technician to perform the job and settle with that technician. If it is at all possible, why do I have to go find a hotel room to take a shower so that I can go to work if I don’t have water in my home when I told you that intake pipe inside the house has burst. Thank you.

Elizabeth was my rep and took very good care of me explaining everything in detail, so it was a no brainer for me. She saved me a lot of money in the process too. The true test will of course be in the service but the way it sounds that will not be an issue. Adios AHS!!

Felt I received complete and thorough information to make a decision. I was offered discounts based on age and occupation. This all helped me make a decision regarding which home warranty company and plan to go with. My agent was polite and professional and although was definitely trying to make a sale, listened to the questions I had and answered the questions thoroughly.

It took a little over a week to get water heater repaired. The replacement part was under warranty. I had to wait 6 days for part and scheduling tech. It would have been helpful to have part tracking number to properly schedule repair. Tech did a very good job on repair when part was received.

I have an 18 year old Central unit and have had this policy for 3 years and told, "Don't worry. They will cover any expenses." My heater in the unit went out and the person they sent told me it was normal wear and tear. The Choice case manager said the tech told them it was because of no maintained. I ask her to have a 3 way call which she would not do so they both are stating different versions. I was told to get a second opinion which I did and they said which they denied. I have had the policy for 3 years and never had to use until now. Paid for this as they told me to do if I wanted to appeal and then told me they were going with their technician's report. Never would I ever recommend Choice warranty!!! The case manager was so very rude. This is a horrible company!!!!

Luke ** was awesome from the beginning of the call to the end. He got my HW plan within a good monthly payment which helps with our budget and protection for our home. I am excited to start this new journey with CHW. Staying on budget is my number one priority and CHW did just that.

My dryer wasn't properly heating. The technician communicated his time frame of arrival the day before. The day of, he called me shortly before he arrived in enough time for me to meet him. When he arrived, he assessed the problem and had my dryer fixed in about 30-45 minutes. He was very professional and did an excellent job.

Recently had Russ from DFW Appliance visit to correct an issue with our dishwasher. He was very professional and explained the process step by step as he was performing it and made several suggestions on how to preclude it from happening again. He was courteous and helpful. We were very pleased with his performance.

It would appear the standard insurance operating procedures are in play to automatically deny everything then you have to fight from the backside to get them to listen to anything. You're stuck on the defensive from the start. No idea why they collected a policy payment when you have no chance getting them to do their part for anything when you need. Well, no, I have an idea on why. :\ Grrrrrrrr. . .

Kyle was knowledgeable about products, was very patient with me and answered my questions thoroughly. He was very polite when he explained everything, would recommend your company and Kyle, already recommended to my son after I got done on the phone with Kyle.

After I had filled out the application and given you my credit card number and security information I noticed at the bottom of the page, on the last line it tells you that CHW is not available in California. Why wasn’t this mentioned at the beginning of the questionnaire. Please explain ASAP.

I have only encountered this particular Sears repairman once...His name is Juan. He kept me informed as to when he would arrive, he was prompt, courteous, respectful and knew his business. He ordered the replacement part needed and gave me a date he'd return to repair the dishwasher. I was very pleased.

I just purchased my house a few months ago and this is the second time I've needed to use the warranty. The first time my dishwasher stopped working. The process was smooth and the issue was fixed quickly. The technician was on time and professional. I'm looking forward to another great experience.

Air handler was 32 years old and went out. CHW said there was no maintenance done, fan dirty. A unit does not go 32 without maintenance. Would not repair. Asked for a refund because nothing seems to be covered. They prorated our washer when it went out and could not repair it.

The technician was on time and very personable and friendly. He was able to make the repair quickly and efficiently. He answered all my questions and cleaned up after himself. I would highly recommend Choice Home Warranty to friends and family and to my real estate clients and fellow real estate agents.

I called about my Refrigerator and the service was quick and the response to my problem was solved the same day and it only took them 15 minutes to make a diagnosis and solved my issue! Thanks for the quick reply! The service is what a Homeowner want quickly and precise reply to the customer problem. The agent is very knowledgeable and professional!!

When I made the claim for a leaking kitchen faucet Choice home warranty responded the same day. Sage plumbing was there with in 24 hours. He was very thorough and professional. I would recommend them to whoever needs a plumber. Thank you for such a quick and professional response.

Midland Air were very fast to respond and set up a time within 12 hours. They were courteous and were happy to answer all my questions. The Technicians inspected the entire system. They took pictures of my evaporator coils and were happy to show me that the coils were clean, which is comforting. They found that the refrigerant was low about 3 pounds, but could not locate any leaks. They went through each possible options and made sure I understood. They injected Easyseal Ultimate-ls into the system, and to this day, the system blows cold and runs less than an hour or two per day. Thank you Choice... for sending knowledgeable and courteous contractors which exceeded my expectations.

The appointment was set up, but because I had a pumping leakage, I thought that five days was too long to wait. I have to keep turning the water off at the street. But after the plumber came, it was taken care of really fast. If there is a plumbing issue, it should be taken care of as soon as possible.

I own a quite elderly, built-in microwave. For the first time in many years, it needed to be fixed. I reported it Tuesday night and Friday morning Will came out and it’s working beautifully. I am very happy with Home Choice. Will the repairman was quite pleasant and very efficient. I have a yearly contract and it is well worth it because I don’t have to worry about who to call to repair my appliances.

Very professional helping me film my claim and didn’t take long at all. So far me and my wife is very pleased with the service we have been getting from you guys and will recommend you guys to a friend or family member any time. Keep up the good work you guys do. Thanks again for your service.

Diagnostic appt. Turned into Repair on the spot. Fridge was cooling by time tech left. Tech was professional, awesome, friendly, and efficient! He took care of my floors, making sure to not damage anything as well. Thank you for the fantastic warranty that proves itself time and time again. Customer for life here!

The company that came out showed up on time and was great! He repaired the springs on the dishwasher door, but recommended that they be replaced. Unfortunately Choice didn’t share his professional opinion and blamed it on normal wear and tear even when the dishwasher was only 2 yrs old. We’ll see what happens.

I made a claim on 10/26. I receive a confirmation and a service day right away for 10/28. After a little while plumber call me. Said he could come one day earlier. I was delighted,. Plumber came to fix it the next day. It’s just great to deal with this company. I love it. I’m glad I made investment. I purchased for six years of service.. It’s gold star company.

K & K electric did a very good job. Very reliable. We would recommend them for future work. They called twice - one to tell me they had me on the schedule for that day and again again when they were 20 minutes away.

Evidentially the problem was not mechanical but maintenance. This was not known at the time nor was it covered under the warranty. Obviously we didn't read the fine print that ended up costing us over $500. The technician was knowledgeable and professional. We would recommend that company to others in the future.

The technician was very courteous and kind, and quick. I would definitely recommend to anyone. It was our first time putting in a claim with Choice Warranty. They were very fast with the claim. And someone called me with in a day I was very surprised. Great warranty company so far.

Too pushy and not very friendly at all! I am going to cancel because I am sick of poor customer service and if I just signed up and am already getting that scared to see what the future holds especially if I have to stay with the same person I talked to. No thanks.

I am pleased with the way I when I my make a claim. I am getting a call or set up with the next morning with a contractor. Thank you all so much. I thought about canceling your service because I was not using it. I am so glad I didn’t.

They left a very positive first impression. Very efficient worker. They arrived in a timely matter. The workers corresponded by text and he was very thorough. We would highly recommend them to other people. It was a great experience. The workers made a positive impression. They did efficient work. They were punctual and communicated well. I would highly recommend them to others as an excellent way to show my satisfaction with their services!

I wanted to compare my current home warranty with what Choice Home Warranty offered. The gentleman that helped me was very patient, nice, and informative. I am a senior and my hearing is moving away quickly. He answered my questions, assured me the monthly cost would not increase and sold the warranty with confidence. I was very appreciative.

Quick to get there and quick to resolve. Excellent communication from the office calling me to set up a time that day to the service tech arriving on time and resolving as soon as possible. High recommendations to this company and excellent service. What more would you want in a repair service?

Spoke with a Mr Jim **. He answered all my question. He let me explain our Finances. He listened very well! If you're looking for a Home Warranty this is the place to enquire. BEST RATES! IN THE U.S.A. Give Jim a call at **. No extension needed. Try them out. You will like the service and Company Specials running Now!!

When I was trying to communicate to your answering system it was not able understand what the item was. After repeating a number to times She finally sent to a live customer service. I really do not have any more to what I have already said. I was very unhappy to have to repeat the same thing over and over again before the service sent to a live agent.

I've been reviewing your home warranty company being my neighbor also has this warranty. I've been with another company since I purchased this condo and lately have been dissatisfied. Today I spoke with P. ** and was very pleased with the information and plan offered. I'm older and very cautious regarding getting into any new plans, but felt comfortable with the agent. Seems all to be legitimate.

It was a pleasant transaction/experience, my wife and I were looking to have a home warranty and were looking at AHS when we received a call from Anthony with Choice Home Warranty. This call saved us a lot on the program we needed. Thank you for your time and consideration!

Pleasant, quick and exactly what i was looking for and at a good price. Wished that I would have done it sooner. very pleased with the agent's knowledge and polite demeanor. I would recommend that you check it out for yourself. I had no idea that it was so simple and cheap.

My home was built in 2010. I keep it in great shape. However, as it advances in age, little things come up. Choice has been there for me consistently. They saved most of my headaches when looking for professionals to fix my home issues. I have recommended them to my friends and family.

The young man I spoke with was very intelligent and kind. He also noticed that I had been a previous customer and went from there. I’m so glad to be back. I thank the young man that helped me so very much for all he did to welcome me back…

He was very thorough and knowledgeable concerning the Plan, and stated if we needed him, he would be available. With the knowledge of the plan and the incentive, he made us want to try it out. He took the time to go over all the ins and outs of the Plan and what to expect, and how to contact him if need be.

My tech was great. He was punctual, thorough, and very knowledgeable. He was polite and professional. He took the time to explain what was wrong and how he fixed the problem. He also discussed what my options would be when my “old” air conditioner failed, but for right now she is working well. I would gladly recommend this company and the tech who came to my home. I’m sorry - I forgot his name, but he is the owner.

This is our 1st experience with a home warranty and Choice Home Warranty was by far the best company out there. They addressed our problems and are quick with services. We've recommended to people we know to call them. Choice was a great choice. We will be staying with them for a while. Thank you.

Technician arrived in a timely manner. I discussed with him what was happening with my washer. He proceeded to look at it and figure out what was happening. He was extremely helpful and professional. He did a fantastic job repairing my washer and what was wrong with it and made sure he had the parts needed to repair it the same day.

The appointment was timely as well as the fix. The only reason that I gave CHW 4 stars instead of 5 stars is because my HVAC maintenance rep said two switches were bad and Lance from L&F HVAC only said one was bad and only replaced the main switch. The weather is too warm now to know if his decision was correct or not?

The technician that the company was super knowledgeable… Would def recommend the service of this company to others … Also I would recommend Choice home warranty to anyone… They also were punctual with the time that was given… Fixed my air conditioner and then also gave an explanation of the issue and went above and beyond to make sure the system was working.

First experience at Home Warranty purchase went well. Not being full of questions all questions were answered. The person I spoke with was polite, professional and knowledgeable. My questions were answered to my satisfaction. Then I was told for any further questions don't hesitate to give them a call. I'm a satisfied new customer.

We’re not satisfied with the coverage, cost of coverage or the speed in which emergency problems are handled. Our hot water heater went out 2 nights ago, isn’t getting assessed until tomorrow, & it’ll be next week before it gets fixed. This is very inconvenient for a family of 4. For the price of the coverage, a person can’t afford to get things fixed themselves.

Typical high pressure sales man. However, I was also comparing while we spoke. Ultimately I felt it was in my best interest to change my provider. Was very quick and painless. All it takes is money. I am looking forward to our upcoming business relationship. This is another chance. I hope we will both be fruitful in our future business relationship. There seems to be a great improvement over our previous experience.

Choice Home Warranty has been outstanding. The technicians we have had who worked on our clothes washer, dishwasher, oven and garage door have been exceptional. We wish we had discovered Choice Warranty much sooner. Finding reputable repair folks has always been a challenge…until now. We have already recommended Choice to some friends.

I turned in a request to get my refrigerator checked. That was easy. I will be glad to rate my experience after it is repaired. We will see how long it takes and if I am pleased with the repair. I'm counting on this company to help me. Thank you in advance.

I was disturbed that not only did we wait a week for service but when offered a replacement dishwasher the I found out that I would have to wait 3-4 weeks to get any money. Also the only choice of stores was Lowes. Had to dispute the amount offered and the first appointment I could get wad another week away. I complained to the case manager and she call me immediately. She was very professional and did adjust the amount. This was my first claim and it was not a good experience.

This is the second time that a claim was not completed. First claim, couldn't find a vendor to fix my garage door had to get the repair on my own. Second claim, couldn't find a vendor to fix my dishwasher for my location had get on my own. Not good.

Your company claims I agreed to a $246 payout for my repair of my dishwasher vs. repairing it. I did not agree to this and the repairman has been out and ordered parts recently for the dishwasher. My Bosch dishwasher is rated as a Series 800 that sells anywhere; Lowes, Home Depot, Online for $1200-$1800. I want mine fixed since parts are available online.

I wish I could rate my experience with Choice below 1 star. I filed a claim in June and never heard back. I just recently filed a different claim for furnace and Choice was unable to find a technician. I found my own in 1 day. Their communication has been nonexistent. Neither the technician nor I have heard back from them in regard to their reimbursement. Extremely disappointed.

I just palced a call for my Gas Stove with one burner not having enough gas while other three are fine. They send a technician who took the pictures of stove and CHW decided not fix it because the ignitor is not fine. I try to explain the case manager that if I don't use ignitor (at power fail) and manually use ignition, the gas flow should work. His attitude was NO what technician said is final. Thanks. They did similar thing last year with my refrigerator ice maker saying "It have to be changed, and we will not cover," all it needed is a heat blower to melt the ice and it is working fine. STAY AWAY from CHW, they good only for garbage disposal repair.

Despite the failure of my garage door spring bracket from use, CHW did not cover it. A bolt had lost its nut due to constant rotation of the spring to open the door. This caused undue strain on the spring bracket which tore the bottom bolt from the wall. I am very concerned every claim will be this way. Will probably cancel. The tech was great.

Our technician, William was excellent. He was professional and on time. He repaired our washing machine for an additional charge and found the problem with the dishwasher which requires a replacement part. He will be back to complete the work. Communications with the Home Warranty technicians has been very good..

The technician was extremely professional and explained everything he was doing. He took time to inspect the equipment and give an analysis. The inspector arrived at the scheduled time and introduced himself. He was prompt and seemed to be extremely knowledgeable about the pool and all the equipment involved. I would certainly recommend this company!!!

CHW is hit or miss. I have had 3 requests for service in the past two years. Washing machine needed a new mother board. Tech came out within a few days. Diagnosed, got notified next day that we CHW would pay us for a new washer. Negative was that they heavily devalued the wash. I didn’t even get half of what the replacement would cost. Next time was my AC. It took them 3 weeks to get someone here. Customer service sucked with the CHW representatives. They just talk in circles. 3rd time was for a toilet that wasn’t filling up. Submitted on a Saturday evening. Had an appointment on Wednesday. The plumber was friendly. Diagnosed and got approved by Choice in 10 minutes. Installed parts and was gone within a 30 minute period. He also showed up on time.

Agent on the phone was very informative and helpful. She emailed me the documents I needed right away. She reviewed my policy with me. I was supposed to get an email about the scheduled visit before a phone call from the vendor. I received the phone call first which I am ok with but when the confirmation email was sent it had incorrect times.

First impression last. Their scheduling is far more than their competitors. If I compare it with my premium company. I have the dishwasher touchpad not functioning well. Tech took one week to diagnosis. Spare part order took 10 days at least. Still waiting for repair. Just need to be more patient if something goes wrong.

Nick's Repair stopped by earlier than scheduled and was able to fix the unit. Although I called the previous evening and left a voice message that I was not going to be here during the time allotted. Called me in the morning, but had made changes to my schedule to be here. Then they showed up earlier. Disappointing but glad.

Tech. was on time in a short window. One day service is a WOW. Tech. did what he called a short term fix and would have to wait for CHW to see what wanted to do and left. He said I should wait until I hear from CHW before I do anything.

Chris arrived in the expected time frame. He listened to our concerns and then examined our pool pump system. He determined the problem, took photos and submitted the project to Choice Home. I was amazed when Chris returned the next morning with the needed parts for the repair. We are pleased with the outcome.. a home warranty that met our need quickly and hassle free.

To begin with the person who typed up the claim did not know what she was doing. I needed 4 things done and she did 3 claims, not telling me I would have to pay 3 co-pays. This was on 10/3. The plumber finally came on 10/25. You can look it up from your end and see all the hassle that went on. It was a big mess. The other co. I was with would have let me only pay 1 co-pay for 4 of the same type of claim, like plumbing. I am not happy.

I was called by the contractor for my water heater on Wednesday afternoon wanting to come a day earlier than scheduled. I told him my husband is in the hospital. He still wanted to come in the evening. I left the hospital, went home, he never showed or called. I left a message, he never returned call. I'm pissed.

I was happy with the way the tech worked. What I am not happy about is that you, Choice, are making us wait 30 days for your payment for a new freezer, which was your decision to do instead of fixing, and which by the way will only cover half if we're lucky, and we have over $700 of meat to be stored. It would have been faster if you had agreed to fix the one we had!!!! What are we supposed to do now????

Emails from CHW said I was scheduled for an appointment, called Technician to cancel, was told I wasn’t on his schedule. Contacted CHW, was sent an email for the cancel and the Technician still showed up, argued with this person for service call fee even though my appointment was cancelled. They left in a bad mood, as well as I was…

Technician was very professional. Found leak right away and fixed it. Would definitely recommend his services and Choice warranty. Tech was also friendly and cleaned up after service. Was a little bit of a wait. To get a company into my home but I was able to shut off water valves and had no leaking while waiting.

The tech I had to obtain myself is excellent. Che, not so much. 18 days no water already. The dispatch team, clueless, assigned someone from another state, then assigned someone who does home remodeling. Clearly there is no supervision of these people who are working from home, because, when I ask for a supervisor, none available. “Oh, they have other tasks to do”. Seriously?!?! I have a disabled parent with me, unable to flush toilets, no one from CHW cares!! I would like my ALL my premiums back that I have paid in since 2019 , because, it looks like I will be paying out of pocket anyway, which I don’t have, since the website hasn’t allowed my tech to upload the diagnosis. I would not recommend this warranty company to someone I don’t like never mind family or friends! I wouldn’t want them to go through what I have been for nearly 3 weeks!! It’s not like there’s a burner on my stove not working, I HAVE NO WATER!!!

I appreciated the contractor company who came out. Daniel was really good, thorough, professional and answered all of my questions. Unfortunately, the "limited" roof coverage is not worth it and I really doubt Choice will ever cover any roof repairs. That is all I wanted... some roof repairs. Help resolving the initial leak in bedroom. But at least I got a somewhat roof inspection.

I left a major company I was with for 10 years, to come over to Choice home warranty. Ronnie in your sales department made this switch relatively easy. He is a good person and knows his business very well and someone that I can rely on in the future with your company which says a lot! Only one area I’m not too quite sure on, is there specific regulations with your company dealing with people like me in California. In fairness to Ronnie, I did not ask him this question about California customers. Please let me know any details ASAP.

I spoke with Joshua and he was amazing. He answered all of my questions and even some I didn't think to ask. I have advised all of my employees to purchase a Choice home warranty. I did my research and found this to be the best choice for me and my family.

Hi! The Hot Water Heat Went Up, Because It's *[#6 Year Olds]* & Water Started Leaking From The Bottom Of It & All Over The Back Unto The Front Part Of The Whole Basement Flooring, Wetting My Belongings & I'd Call Choice Home Warranty & They're Great & Handle The Issues Fast, Because It's An Extremely Emergency Issues! Thanks So Much.

Steven was very helpful in getting me set up with a plan. Very thorough and nice. He called very quickly, I was still filling out the form online. I was set up with a plan in about 20 minutes after chatting with him. I'm glad I have peace of mind that my home is covered! I appreciate it and will be telling my friends.

While the service was excellent from the plumber that came out, the wait time of getting a plumber assigned to our case was extremely slow. We filed a claim on October 17, it took until October 20th for a service company to be assigned. Due to their schedule, it took another 4 days for them to get to us. Meanwhile, we had standing water in our dishwasher and both kitchen sinks that had an extremely unpleasant odor. It made living in our home very uncomfortable. This is not the experience that we had hoped for when we chose this warranty company just a couple of months ago. I sincerely hope that this was just a fluke and not an indication of the service we will receive in the future.

We purchased Choice Home Warranty. We are currently making our first claim. We made the claim last Saturday, the tech they sent did a no call no show Thursday. Instead of making us the first call Friday we had another all day appointment Saturday, this time they called at the end of the day to let us know they wouldn't make it. We called Choice and were instructed to find our own tech. We did and paid a $159 diagnostic fee which was sent to Choice Home Warranty. They took 3 days to respond to it and declined the work and are trying to dispatch their tech again.

Bought policy was only asked to put city and state and when I went to pay for the policy it auto-populated the coverage address to my billing address which is absolutely wrong. Tried to call customer service multiple times and the line is busy. Can't even figure out how to fix this. I'm already disappointed in this company and policy.

My fridge wasn’t repairable so I was offered a buyout. It would be a Lowe's e-gift card sent electronically. I was expecting it to arrive the same day so I called and the customer rep told me it would take 2-4 weeks for card to arrive and I said I have insulin for my diabetes and her response was ask a relative to use their fridge. That is a poor answer to give.

A/C stopped working yesterday afternoon. I submitted a claim and received an email that a technician would come this morning. The technician called, arrived when he said would and in no time at all had the system up and running. He was very competent and I am very pleased with the service.

Had a claim concerning refrigerator. They scheduled service. Tech came out, ordered part, said will be back in a week to install part. Part shipped to house. Day supposed to show up they canceled and rescheduled 8 days later. Unacceptable. I found a company to come fix fridge that day. Choice wouldn't honor that invoice. Said only companies they want will they pay. I showed receipt and asked to be reimbursed for same amount Sears was charging. They refused. Why not pay?

Dealt with representative Michael **. Was most helpful in acquainting me with policy options that were affordable and met our needs. Provided the pluses and minuses of each option available. Negotiated with his manager for the best price/coverage option. Plan selected was affordable and coverage was comprehensive for both now and in the future.

David **, the Manager, understood the frustration I was going through being given the runaround by customer service at the time of submitting my claim. Glad he was able to help me in some way to cover the cost of the repair. Thank you David for for all your help!

Covers a number of items in our home. Our salesperson did a great job. Everything thing was explained to us. He told us his name, but I cannot think of it. I would buy from him again. Thanks for the great service. Our next house we would buy this warranty again. I hope we do not have to use the warranty, but it is there if we need it. The price is great, it fit well with our budget. Thanks again for the great service..

The Sales Representative was courteous and provided all the details on the various plans, options and pricing. It was clear to me what I was purchasing and done very courteously. After the conversation, I had no further questions and made the commitment to accept the offer. Thanks for providing good professional representatives.

I was very pleased with Eric. But very disappointed when the claim was denied to fix the problem he saw. Now I need to find a plumber even though I have a home warranty. I am new using the home warranty but have had it for almost year. My sister loves your company

Technician was fine, the AC was fixed. Points off for arriving an hour and a half past the 8-12 window, which affected my ability to get back to work in a timely fashion. Please try to give a better estimate of arrival time, so this can be avoided in the future. Lowes and Home Depot give a countdown via text message that gives homeowner a number that they are in line to receive the technician, and this is quite helpful. Then we can arrive when we need to actually be there, rather than sitting and having to waste unnecessary time. That's it.

I Wasn't sure what was wrong with my furnace..the technician came out within a day and diagnosed the issue. He ordered the part...came back, and installed the part. Within a couple of working days, I am very attentive to my situation. I was pleased with the professionalism and the way that the service was provided. I would recommend Home Choice for all homeowners across America. I do not regret the decision to become insured by Home Choice.

I was pleased with the response to our washing machine and the Tech was on time and very helpful in assessing the issues with the unit. I will have to say that my first experience on a claim was terrible as it involved the HVAC units, and no one ever got back to me regarding a tech to examine, I had to pay $234.00 out of pocket and submitted their finding to Choice but never got any feedback at all. Both units have quit working but nothing from Home Choice. The claim # is: ** which was initially rejected for a timing/date error but after speaking to a rep assigned to me that was overturned. However I never heard back from anyone even the rep assigned as he basically ghosted me. So as of today I am still without AC. Please respond to address.

Service was good. I filled out my claim form wrong and the person in customer service took care of it and corrected what I needed. I then was able to get a technician to come out to the house to diagnose my situation. I really appreciated getting the help that I needed.

Call on a thursday. Didn't get service until Monday. The technician was not on time but he find the problem and fix it. He was very nice and apologized on his latest. As for your service you need to be more faster in your service. That a second time was call and both time your service was poor.

When I called the 800 number, the operator explained what would happen. Very informative. The technician then called me the same day and advised me when he would come to my house. When he arrived he was very friendly. He was letting me know what he was doing. After diagnosing the problem he said he would have to get approval for the part in question. He said it might take a day or two. But he called me back and said it was approved. So far a good experience.

We had Choice when we lived in Texas & continued with them when we retired & moved here to Florida & this is our third claim since we’ve been here & again, they came through promptly; most recently, they set up a service call for our fridge within 24 hours of me submitting the claim. I highly recommend these folks, above all others, for your home warranty needs!

A service man came to my home and after looking at the microwave he replaced several parts and then plugged it in and it blew the breaker. He said the microwave was not fixable. He then said I need a new one. He called your company and told them. Within a day your company told me that they would give me $ 191.00 for a new one. I bought the same one and had it installed and it works fine. Great service and thank you for your prompt service.

After first repair person did not show up after waiting 2 months the next repair person came and replaced ice maker correctly. I was disappointed that I had to pay a second $45 fee but was finally satisfied. I was given a time frame of 8 to 5 for repair person to arrive. He came mid day and called before arriving. The repair person was polite and courteous. He worked efficiently. He cleaned up nicely and took the broken ice maker with him when he left. I was happy with the repair work.

To whom it may concern, Yesterday was my first time making a claim on my dishwasher. The phone system was easy to navigate. I immediately got a confirmation number for the service call. I received a email in a few hours and have an appointment tomorrow morning! I’m very satisfied. Sincerely Martin **

I took out a 6 year contract in Oct 2019. I had 3 small claims which only involved Choice paying about 55 dollars. Each Time I paid 65 dollars. In October of this year my furnace was tag out due to the Heat exchanger leaking. I filed a claim, they sent out a company that did not have a clue about what they were looking at, They reported that the exchanger was rusted out, which was correct. Nowhere in the section about the heating system heaving was noted. They refused to pay for it. Then they said look at section 8 where there are several reasons they can refuse to to pay for anything that a person can claim. I have two years left on the contract which I canceled. The refund should have been around 780 dollars, but they are only refunding around 260 dollars.

I called the warranty to repair the heat at home and was able to get my furnace repaired in a reasonable amount of time. Air and Water solutions came on a Saturday and took care of the issue within 2 hours. All the parts needed were in his truck, he was very polite, professional and knowledgeable. I’m happy I purchased the service contract with Choice warranty. Will recommend to others.

The problem I have is with the four follow up phone calls after I signed up verifying my address and asking me of I need to sign up for adt. I think one phone call is sufficient. Four is ridiculous! Asking the same questions. The salesman to sign up was fine but after that the phone calls back to back asking the same thing was annoying.

My microwave quit. I put in a claim with Choice Warranty. I requested VIP Appliance. The appointment was scheduled with a week of my claim. VIP came to my house and a part was ordered. I was told the part would be here and the microwave would be repaired this week.

Very easy process and technician kept me informed. I had a flood under my tank in upstairs bathroom. It took 2 days to find someone to come but I was given the option of getting my own and that was good. But I waited and it paid off. Great service.

We just purchased a contract today from your man, Abraham. He was assertive without being pushy. He knew his product and could respond to any questions/objections I raised. He also knew his competitors' product, and could compare and contrast, with reasons why his was the better deal. Kudos to Andrew.

I received an email from my Lifemart member discount program through Aetna which I have my medical insurance with. They had many products to offer discounts and Choice Warranty was one of them so filled out the application received quick call from a Daniel **. I asked questions and he answered them even to the point of comparing others with Choice. I felt he was forthright and had a sense of humor as well as I did rib him a bit, regardless he did a nice job explaining the difference and the policy options plus discounts for veterans and senior citizens. Needless to say I elected to try Choice out. Time to see how you guys respond to a call.

Icemaker was no longer making ice. Service Technician diagnosed and corrected the problem. Service was very professional and done in a very timely manner. Most efficient, timely and professional service I have ever received from a technician that was sent out by Choice Home Warranty. Great referral and great job. Thanks!

I have had several claims with this company. Each claim took up to three months to handle with each one costing me many more dollars than if I did it locally. Total waste of money and time. Not only did they send people who had any clue to do the job. The replacement cost for anything is $343 for any appliance regardless of actual replacement cost. Don't think of doing business with this company.

This is a response to a survey sent after my first interaction, upon signing up for service. The individual I worked with was friendly and professional. I can not speak to anything beyond that. I’m hoping for the best, as Home Warranty servicers leave a great deal to be desired.

Took the option of setting up with the plumber of choice and paying. Sent in the info needed and waiting for payment. It has only been 2 days at this time. Very easy thus far. Clear communication with Choice Warranty and easy to get the work done in one day with a local company.

Overall was great to get pressure in water system fixed. Water pressure for hot water is nice and keeps same pressure. Hot showers are great before work now. Takes a few days to get scheduled but make sure to follow up with contractors that they get the schedule is only thing I recommend.

It took almost 2 weeks before I finally got an appointment with a plumber who then reneged on the appointment that day. After making a call to someone in charge that I had from a previous also delayed repair, I got another appointment. Although the plumber arrived late by about 2 hours, the plumber did a good job and the repairs were made.

The repair person was so pleasant and professional. He was very knowledgeable and quickly repaired my sink. I would recommend this company to all my friends. So very pleased how they arrived in a timely fashion. He located the problem and quickly made the repair. Thank you so much for your service

Great and seamless experience. Tom from Lancelot Home Repair provided exceptional service. He arrived on time, answered any questions we had and made our first appliance replacement experience stress free. He was punctual, knowledgeable and maintained communication throughout the entire process. I would definitely use And recommend Lancelot Home Repair to my friends and neighbors.

First, the contractor who came out to inspect my refrigerator was very personable and handled the inspection thoroughly. Also, the Customer Service Rep who took my call on October 23rd, 2023 was very knowledgeable, thoughtful and handled my request for information quickly.. I was asking about the status of my most recent claim, and she directed me on how to pull up the information under my account within a few minutes. Great job by both the technician and customer service rep!! However, I think that your company should send out an email to their customers notifying them when a decision has been made. I would have had the status twenty days ago if this had been a requirement by your company.