Choice Home Warranty Reviews

After plumber tried to fix twice he said our hot water heater needed to be replaced. Then he went off the grid and didn’t respond to Choice or to us. Finally we got another plumber as we couldn’t wait. Choice only paid for 2/3 of the bill. That was disappointing. It seems that after two try by choice's plumber and two weeks of no hot water with 2 small children in the house they could at least pay for the hot water heater. They wore us out so we had to pay $600 extra.

My experience was 5 stars…I made my claim on Friday and my dryer was fixed on Tuesday…the service tech that came to my house was very experienced and professional and friendly…from him coming in my house to him leaving was exactly 1 hour and done … I am so glad I changed my home warranty company to CHW from Cinch…

Choice Home Warranty made it very easy to setup a claim for a service call for our A/C system and explained all the options of what's covered. It was a pleasure to deal with them and I'm looking forward to dealing with them in the future. I would recommend them to my family and friends for home warranty services.

Sean was my technician and he was very pleasant and professional and took care of my situation with confidence and respect!!! I would very likely recommend Choice Home Warranty to my friends and family for any home appliance malfunction and household cares, l am very pleased.

When I make a claim the response is within a day or two and all the companies that have responded have done a great job repairing or getting authorization for replacement. The Choice follow up and the alert system keeps me informed and lets me know what to expect. No complaints on service or response time so my recommendation to those looking for a warranty program is Choice.

I cannot rate better than 1 star due to the fact I am still waiting on word of a claim that has been pending since 30 July 2022. I have not been contacted by any plumbers in reference to my water leak.

Not pleased. Put in a claim for the bathroom faucets and you are saying it's not normal wear and tear when obviously it is. Looks like you are only willing to fix problems that's convenient to your company. Had I known it was going to be such a problem I would have never chosen this policy for my home. I will be finding a new policy.

I got a quick response to my call. The people who came out did their job and explained to me what was going on. I can use the machine, but they had to order some parts and they said they would call me when the parts come in. They said about 5 days. I thought they were particularly good and friendly.

I submitted 3 claims at the same time due to having procrastinated wanting to deal with some of them... This was by far the quickest and easiest service I have dealt with! I received immediate confirmation the claims were received, kept updated, and all were scheduled for service calls within the week. Each of the service providers (for AC, Garage door, and plumbing leak) were professional, friendly, and resolved the issues. I am very well pleased with investing in Choice Home Warranty!

Roger ** was very professional & friendly. He offered me several discounted offers that were very attractive, but not something I could avail myself of at the moment. He did not pressure me at all, for which I am very grateful.

We contacted our home warranty people on July 22 when our air conditioning was no longer cooling our home. Six days later someone finally showed up to determine what the problem was. After the first attempt to repair our unit failed, they said we needed a new unit and coils. It took an additional two days for approval, and we have been waiting 5 additional days with no response and no schedule for when this new unit might be installed. They sent us an email saying we could make an appointment for a call back (first available appointment is a week from now). Meanwhile it is over 80 in our home and no end in sight. I guess they attempt to wait you out so you will just get it repaired yourself and they won't have to pay out for this claim. Extremely disappointed with this response.

My a/c stopped working in the summer. It took them 3 weeks to get "more information" from the technician. They said that they already had the diagnosis, and were awaiting price quotes from the technician. Then out of nowhere, my claim was denied because the particular issue with the a/c wasn't covered. They went from waiting on price from the technician to finding a loophole to deny my claim. When I called the customer service team to cancel my contract and ask for refund of the remaining time in the contract, the representative was very unhappy and super rude. I had recommended some of my family and friends recently, but will be asking them to find someone else. I'd recommend others do the same.

When I called the Choice Home Warranty, the representative was helpful, easy to talk with and clear about the policy and what it covered. Very positive experience. He also checked my address and found I qualified for a better offer from the company because I live in an area that is well covered with service providers.

I've only had 2 claims. The first claim was for a garage door opener which took a week to get fixed. Even though it was winter and I had to get out and do it manually I did not complain. The second claim is ongoing as we speak. My refrigerator freezer and ice maker are not working and this is now day 3 with nothing done. Needless to say I now have food loss. Your company sent me an email about calling someone, paying for it and then waiting up to 30 days for reimbursement. This is not why I took out this insurance. It was to ease the burden.

As usual CHW, had a technician out to our home to review our refrigerator issue. The technician came out and tested everything and found the compressor had frozen solid and could not be repaired. Choice at that time made the decision to provide an amount to be used for replacement. The amount they provided was based on the unit's age model and the depreciation over time. Our unit was over 20 years old and they gave us a reasonable settlement. We needed to get a refrigerator as quickly as possible so we went out and purchased one. Since we did not speak to the choice representative for a couple of days their normal procedure would have been to give us a Lowe's gift card towards the purchase but they again made a reasonable settlement. We are continually pleased with the service that we get and highly recommend them! See the photos of the old unit and the new unit.

Tech was very kind and friendly in explaining everything during the time of finding the problem. Same when he returned to install the new part. You are very fortunate to have good employees in our difficult times. Thanks for your help!

I Highly recommend the R.T Team company! They were on time, they were courteous, They are knowledgeable and they were highly professional. The problem with the unit was fixed and unit tested to ensure all was operational. I am completely satisfied with the repair performed!

My garage door was repaired in under 15 minutes. Great service and I was very pleased. The repairman was knowledgeable and on time. I recommend Choice Home Warranty to anyone looking to protect their home from unexpected repairs that may arise.

I recently obtained Choice Warranty for a rental I own. I had to wait almost a week for repairman to arrive and diagnose. Choice is replacing the microwave with a gift card of $191 from Lowes. That's all great but takes 30 DAYS to receive gift card which puts my renter out a month. I think the 30 days is ridiculous and Choice response time could improve greatly. Otherwise a good/fair experience.

Rob ** was excellent. He called ahead to confirm his appointment and arrived on time. He was very courteous, professional and knowledgeable. The problem was diagnosed, a written proposal with estimate provided and needed work is being scheduled. I will continue using Rob and recommend him to others.

Jordan came out the same day and had my air conditioning up and running very quickly. He had the part on his truck and I was back in business. I would highly recommend his company. He was professional and very helpful.

My air unit went out...I put in a claim and within 3 days the technician came out...He was extremely knowledgeable and helpful...and he went above and beyond to make sure it was working and I had all my questions answered.

Prompted and professional, friendly. The Technician have ordered a part to correct the malfunction of my Frigidaire Dishwasher; I was informed that when the part arrives, He would call me to setup an appointment as to the best date for installation of the part.

The gentleman I spoke to was very knowledgeable and knew what he was talking about. He was very straightforward and honest. He did push a bit for additional savings for longer terms of service, but hey, if this was my permanent home I would have bought in. Excellent service. 10/10 would recommend to others!

The techs have taken care of everything in a timely manner and everything was fixed. I had an air conditioner and a pool repaired, so my Choice Home warranty was well worth the cost.

I called several times to start a claim and either got disconnected or had to hold for a long time. I also tried to enter it online, and had difficulty doing so. I finally gave up and held for an agent.

The agent I talk was polite and knew the product very well. I always like dealing with a person that knows what he is talking about. I hope Choice Home Warranty lives up to everything he and I discussed. You are Lucky to have a man like him working for you.

The technician that came to our home was very good and professional and could have our air conditioning working in just a couple of days however, Choice Home Warranty denied the claim. It is 90 in my home and they don't seem to care. I have requested a dispute to this denial but they can't even talk to me for 8 days!!!! Horrible, the worst Warranty Company in the history of Warranty companies.

Was a really good experience. My first time using my warranty so I didn't know what to expect. My policy is due next year so I'm glad everything was so simple. I felt comfortable with my technician as I live alone and he answered all of my questions. Thank You Home Choice Warranty.

Everything went well with the sign up of home warranty service, would Recommend highly..I’m done with the summit. Hope I can recommend this home warranty outstanding and overwhelming and out of the world services to all my famous family and beloved friends throughout this great country of the United States of America and North America.

I just signed up with Choice Home Warranty. Mayer was extremely helpful with information which I appreciated. I have not received the documents yet so, I can't speak to those but, what Mayer told me of what Choice covers, it's hard not to pull the trigger on this home warranty. Seemed like a win, win to me. As of right now...I feel confident with my decision that Choice will be different from others I have used. Mayer went above and beyond and, was super knowledgeable with the info - which is what you need to make a decision. I would give him 10 stars if I could!!!

The tech that came out was great. However the communication was lacking. We put in a request on a Tuesday and they were not available until Saturday. When I tried to call to confirm I got no call back. The only communication I received was a text the day of - not great for timing of plan. The service was good but the communication was lacking.

The plumber came totally prepared including having a replacement with him. Took less than an hour. He was very polite. I Would recommend this plumber. He was on time. Scheduled promptly. In addition, he cleaned area when complete. He did an excellent job.

The appointment process was complete within 12 hours. The tech was on time within his window and called ahead when he was on his way. Now we wait on parts. I expect that the tech company will call and arrange a return visit when the parts arrive.

I called as a new customer and never had home warranty before. Michael was very helpful in explaining all the coverages and how home warranty works. He was very professional. I believe I got a fair price for the coverages that I had selected.

Having to go over a week to get someone to come out for the repairs. My disappointment was that no one called or e-mailed to say that the appointment had been cancelled so I was waiting but when the repairmen finally came I was highly satisfied with their services.

Every repair I have called in to you has taken 2 to 3 weeks to get a person to come and inspect the problem. Then it takes another 2 to 3 weeks to have the problem repaired. So far the refrigerator at ** Chattington Ct., the sink and ice maker at **, San Antonio, TX has never been repaired. When my contract runs out for these two homes I am going with a different com. The only thing that was repaired was the air conditioner at ** after I contacted someone on my own. All that was wrong was a very dirty coil.

The plumber was extremely helpful in showing me how things worked. They let me know approximate time of arrival within 30 minutes. Answered my questions thoroughly. He was very respectful and virtuous. Let me know the charges before any work began.

The gentleman that did the repair was great. The issue of getting a repairman on site was extremely difficult. Access to Choice Home Warranty is not customer friendly. A phone call can go a long way to bettering your customer service. I even requested a phone call through your internet service, but that did not happen.

We have just signed up with Choice, so we have no experience to date with service calls. However, the research we did and the time spent with Jake on the phone was positive enough to try the company out and see if the service matches the advertised claims.

You paid me half of what it cost me to replace my washer. I talked to your manager and she said she could not increase the amount and I could take what was offered to me or not take anything at all- that was my choice! This process has me livid. I am going to the Better Business Bureau! This is ridiculous.

First person put me on hold. When they came back, disconnected call. Never attempted to call me back. Second rep was awesome. Notes from first rep said he gave me information and then I hung up. This is NOT accurate.

Joanna was my service tech for broken ignition switches in my Samsung oven. She communicated by phone before her scheduled visit & wore a mask inside for my comfort. She was professional and communicated with me every step of the way. Parts were ordered & a second appointment was scheduled to install the parts. ChoiceHW responded quickly to her communication this time.

Called about pool pump that went out. They had someone out within a couple days to get it working. The pool company who serviced the pump were very knowledgeable and had a new pump up in running very quickly. I would recommend Home Choice Warranty.

The technician was great! He came the same day I submitted my claim with choice home warranty, fixed the problem within 15 minutes and had our air conditioning unit up and running quickly. Highly recommend this company to other people!

Great job. Well done. The door is like new. New motor and chain. I had new springs installed and new remote control is very easy to use. The repair technician was very thorough and explained the details to me. I am very impressive with his knowledge and explanation. Very happy with his work. Will pass on the good job.

I was at work and had to get through the conversation quickly. Eli was quick and to the point and was still able to answer all of my questions and was even able to work through some payment issues on my end. He was thoughtful and sympathetic to my concerns. No questions marks or regrets at the end. Thanks!

We renewed for another 6 years with Choice, and will have peace of mind that no major repairs will eat into our savings. Appreciate the helpful representative who informed us of upgraded benefits and a free year. We would definitely recommend Choice to others.

Sprinkler system leaking near 6000 valve. Water spewing out from where valve cap connects to valve main body. Valve is black and located on right side of house. System is a six-zone system. System is used daily to maintain the lawn.

My recent interaction with CHOICE customer service was disappointing. The reps were pleasant enough, but for the claim for my AC one of the reps was adamant that there was no supervisor I could speak with about my dissatisfaction with the company that came out to assess the issue with my AC. The company that came out was disorganized and got my address mixed up with another person’s. He told the CHOICE rep that nothing was wrong with my AC while we sat in our hot home with no AC. The CHOICE rep took his word over mine, so I had to request another company come out and pay another $60 service fee.

Quick service. Technician is clean, friendly, and efficient. Have used them several times in the past and problem was solved. Money paid for this warranty service is well spent and I feel comfortable that my appliances will be working well.

The techs were just fine. The problem was that the response time for our service request took way too long...8 days. Communication between the service company and me was lacking, keeping me guessing as to what was going on. When they finally arrived, they were thorough and professional, taking care of our immediate need.

I reported a leaking kitchen faucet on Friday and Monday morning a Plumbtegrity plumber, Dustin, came over and assessed that the faucet could not be fixed. He left to obtain a new faucet, returned shortly and installed. Dustin was very personable, efficient, and tidy with his work and clean up.

The times I have used the service I've had great experiences with them. The response time was very quick and the person they send to work on equipment was very polite and professional. I would recommend them on the service people alone. They know what they are doing and will help make the process as simple and efficient as possible.

Your offer of a Lowe's Gift Card to purchase another dryer is a poor one. I can't get the equivalent dryer at Lowe's based on the system's features and capacity for $458. You are at least $100 less than the replacement value at Lowe's. I can get much better pricing and product choices at other retailers. Your offer is a minimum offer at best.

I was very pleased with First Solutions. Although he did not arrive within the window of 11 - 3 pm nor did I receive a call from the technician or choice warranty to tell me he won’t be arriving until after 4 pm. I have been experiencing an ongoing issues with lack of communication from Choice on schedule changes. I was very displeased with the first technician sent out for the air conditioning problem.

Most of the coverages are pro-rated or not in the covered items under warranty and you don't really get any benefit out of it. Forget about replacing the broken item. If you're lucky you get a very good technician otherwise the tech guy simple reports not repairable.

Choice rescheduled my initial appointment three times, each time after the tech didn't show up during the appointed time slot. When someone did show up, the technician for the visit was great! He figure out the issue and had some solutions. My frustration is that it's been over a week since that visit and I haven't heard anything from Choice on when he is coming back to fix the actual issue. So I still don't have AC and I don't have a way to follow up on the issue without just creating a new ticket.

Prompt service is the main thing for me. I've never had to wait more than 2 days for service. Service providers always helpful with suggestion to help me maintain my equipment. Would recommend them. I changed to another provider but ended up coming back Choice for best price and service.

Fastest response yet. Total satisfaction. Technician showed up three days ahead of schedule. Mutually agreed to decision. As long as you're willing to wait approximately 30 days for reimbursement. Policy has paid for itself. Highly recommend multiple years plan upfront

CHW never paid for my last claim. I had to make several requests on this current claim till they put a special dispatcher to find a repair company. Took 2+ weeks to get it repaired. CHW needs to expand on their approved service companies. The technician that came was AWESOME!!

Technician showed up and inspected the refrigerator and told me what was wrong. He called in his findings to his supervisor and the problem was approved to be fixed. He was very knowledgeable and a nice person. A good experience overall. Thank you.

Choice warranty was the best decision I have ever made, every claim I have ever submitted have been resolve within 24 hours or less. The technicians sent to my home are professional and efficient. They arrive on a timely manner and fix the problems seamlessly.

I am very pleased with Choice Home Warranty. Their response time has been great the few times I had to use them. This has been one of the best investments I’ve done. I would definitely recommend them to my friends and family.

I only signed up with Choice today, and it was a good experience. My salesperson, Manny, was confident in answering any question and he was very courteous. I had been with AHS for many years, however, their rates have increased a lot through the years, and especially now. The switch to Choice will give me more coverage for fewer dollars. I'm expecting the claim process to be easy also.

My AC was not operating correctly so I set up a claim on line. The response was prompt and a service representative arrived to evaluate the AC unit. It was determined that it needed replacement. An adjustor sent me an Email to contact her, which I did. She explained the process to me. The service representative called me to inform me of the estimated installation. The installation day arrived. The service representative arrived on time, as did the new unit and crane to install it. Everyone worked in a professional manner. The work was completed. The crew cleaned all litter and debris from the area and disposed of it. Before leaving, he explained the work completed before giving me an invoice. I was very pleased with the company that serviced me (STELLA LLC).

After speaking with my contact rep, I felt confident in choosing this service company. I like to research any purchase that I make. and after doing my due diligence on this topic, this company became the forerunner. Then after speaking with Shemar, that sealed the deal. He was professional, had a good sense of humor and quick to respond to my Q's. When unsure, he asked his supervisor which I appreciated. Then, he got me a good deal. I look forward to working with Choice Home Warranty.

Waiting period takes longer than expected. I have been without my Washing Machine for 2 weeks now. The process should be much faster than what it is taking for me to get my washing machine fixed. Better commuication with me in regards to the process with the repairs.

Old fashion car salesmen approach. He talked himself out of a guaranteed sale. I told the agent what I could afford at the time & he continued to try to push additional plan levels, concepts and features in which was not affordable for me at this time.

The plumber that came to my house was great! He fixed my problem & answered my questions. This was about the only time I've been happy with Choice. I will not renew my contract with your company. You don't end up paying for anything! I've had to attempt to use my warranty through you numerous times & the majority, you didn't cover anything! My hot water tank went out due to age, you didn't cover that, I was told you don't cover water storage tanks but yet my coverage says a hot water tank is covered! What do you think a hot water tank is??? My dishwasher went out... You gave me a check for $250... You can't even touch a dishwasher for less than $500... These incidents are some of the reasons I won't renew or recommend your company to anyone!

Tim was very professional and knowledgeable in explaining the Choice Warranty program to me. He was accommodating in helping us to afford the program which has made this a dream come true in getting the coverage we wanted for many years. Thank you!

The claims process was easy and the techs came out pretty fast. They were very nice and they did everything in there. I've had no problem with Choice at all.

After reviewing the contract with Choice Warranty, I noticed that the deductible was incorrect. I contacted the person I spoke with at Choice. He assured me that he would correct the problem and a new contract would be in hand by the following morning. The survey came first so presently I'm only giving four stars if everything follows through like it should tomorrow morning. I would be more than happy to readjust this assessment and go to five stars because I am very satisfied with everything else.

The gentleman was knowledgeable and got me a reduced rate on 5 years with a lower service fee. I love knowing my home is protected. I will be renewing when this contract ends. My house is my most important asset.

The tech that came out to service me was very nice and helpful. This was the second time I have used Choice Home Warranty. My jobs were a week apart and both techs were very friendly and helpful. That said, I don't know what's the next step from here.

I had an issue with my claims put under the wrong policy number. The Customer Service representative who helped me today was extremely helpful and forthcoming in solving my issue. She was extremely polite too. I would like to recognize her work.

I was sold on no hassle no worries. If an appliance goes bad, just file a claim and pay a service fee and they send a tech that will fix it or replace it. All lies! I filled my claim for the A/C unit and a service guy came out and I paid the fee. He recommended the unit get replaced because of maintenance. The claim was denied so I appealed it and a case worker was assigned. She never contacted me. I called her extension and left a clear message to call me any time. I live in Texas and it’s over 100 deg daily. I sent emails and no one called. I set up an appointment and got a call from an assistant that tried explaining that she had pictures and over the fine print maintenance is not covered. This is bull because I have had regular maintenance 2 times a year. She insisted she has pictures. Meanwhile the unit is not fixed and they lied. I even paid the full year in advance. What a rip off.

I am filing a complaint with the NJ State Attorney's office for harassment by Choice Home Warranty. For the past 2 months they have been calling me non stop to renew my agreement. I already state I do not want to renew - but they still keep calling and sending me e-mails. This is harassment. Not to mention that their service is horrible. How can I get them to stop calling me? I would never use them again.

Early Thursday morning I noticed my house had not cooled but the fan was running. I made a claim at 4:30 am and received a notification that morning. Since the appointment was not until Friday I called Air Dynamics to see if I could get an earlier appointment. Steven, technician, was nice enough to make it out and found out my AC Motor had locked up. Steven then was back by my scheduled appointment on Friday and replaced my AC motor. My AC is working so good I needed to move the thermostat up a few degrees. Great job by Air Dynamics of Tulsa and Choice Home Warranty.

Had someone make a next day appointment corrected what he could to get my pool back up and running again. They approved for the repairs needed and have it rescheduled to take place for the next day. Very helpful home warranty.

I have been w/ Choice for 90 days. Aug 1, 2022 Disappointed in reimbursement process, and customer service. They missed up my check, which takes 30 x days, and will charge you to replace. No accountability, no integrity. The response changes based on who answers.

As a Vietnam Veteran and career soldier retired after 24 years, I was extremely happy to find a company for all of my home repair needs. I was also elated that veterans were one of the center point of this company. The representative I spoke with was very courteous, and professional. He placed my mind at ease right away and explained the coverages represented by his company.

I have been pleased and satisfied with Choice service over a year now, I have renewed for another 3 year term. Choice sales lead had goodwill to offer me additional 6 months on top of my renewal with revise offer rate understanding my financial situation. I would give 5 star for sales lead and also Choice Warranty for their excellent service and I believe Choice will maintain good work upcoming yrs as well. Kudos.

I am deeply disappointed in the fact that Choice Home Warranty does not cover these exhaust fans. My contract states under section D, 13 Ceiling and exhaust fans that motors and bearings are covered, and nowhere does it state anything that excludes kitchen exhaust fans. The problem with this exhaust fan is that one motor has quit and another has bad bearings, all of which should be covered as per contract. Don't ask me to renew another contract with you people.

For this call a work order was never sent to the contractor, even though an email was sent to me with time and name. Therefore if I had not called him late in the day that he was scheduled to be here, he would have not known about the call schedule. Because of that I had to wait another day to get it resolved.

The representative on that day was very polite. She was very helpful to my situation. She went the extra mile for me. She was so polite to ask me how was I doing today. Which meant so much to me. I have no one at home with me so you can understand. She made sure the company reached out to me. And they arrived later that day. I’m retired and a disabled veteran. I want thank her and the company for teaching her the correct way for dealing with the customer. Again thank you very much!

My fridge started leaking water in mid Jun, immediately the day after a repairer come home with no advice, finding no one at home, from there, trying to reschedule the appointment was very painful, no answer from the contractor, no real help from Choice chat beyond “reach the contractor for rescheduling”, after a lot of insistence, choice appointed a new contractor, with a waiting time of 3 weeks!! At the end the contractor come and repaired the fridge. But this was after a month living with no fridge in me middle of the hottest season!! Really disappointing!! Financially the home warranty makes sense, but choice service finding and scheduling appointments is really poor, hope you significantly improve this in the near future, otherwise I’ll consider another option.

I was told by the sales person that CHW had the highest ratings in home loans. Salesman didn't want me to check with husband before getting it. Gave me price then told me they had a sale going on but had to get it now, said that I have 30 days to review it. BBB gave them 1.06/5 stars from 2,907 reviews of the business. I read at least 5 of the reviews and decided to cancel. Cancelation process was not that difficult to accomplish, but just signed up 20 minutes before canceling and have to wait 13-30 days to get refunded.

The representative was thorough in his explanation of the Choice Warranty Program. He provided various options for purchasing the plan. Compared to other warranties, Choice stands out. I am in market for purchasing a new plan and decided that Choice offered the best plan.

Sean ** was handling the case and he was rude and unprofessional towards his customer. Does not meet my expectations and I’m very disappointed of the outcome. Recommendation to send your staff for training for customer service. And there is no way you can find and purchase a double door stainless oven for $1080 for replacement. Please let me know where to find one.

Professional, friendly and courageous. Mr. ** was on time and worked in a timely manner. Had all equipment needed for this job. I would highly recommend him to anyone and hope you retain his service for your company. He is an asset for CHW.

The Repairman was very professional in his attitude. He knew how to fix the problem, and did so with great skill. We are very pleased with the repair, thanks. We would recommend his company to any of our friends or family member.

He showed up when he said he would show up, performed a quick but thorough inspection, and was courteous and professional all along the way. I'm still waiting on the install to be scheduled, but things are still within the timeline that he told me to expect so it's totally normal. So far I'm happy with my experience.

Our technician from Robinson knew his stuff and made the icemaker fix/replacement quickly. He was very personable too and spoke at length about the repair that was being made. We highly recommend the service we received as it reflected high quality and professionalism.

First call was diagnosed correctly. Paid the service fee to repair tech and they never came back. Gave them a week to contact Choice. They never did. I called Choice and told them of the situation. They were quick to correct. Second tech came out and was not HVAC certified. I will have to have another service call. Choice has been very easy to work with on getting my repairs. It's more of a tech issue. Thanks.

Prompt and responsive on all ends, including the tech that came out, thanks. Looking forward to getting our system repaired especially during this hot summer heat. Thankfully Choice as been super helpful! And so has the recommended tech….Hoping it keeps trending this way!

This review is for Claim #: **. Our refrigerator went warm sometime on the last week of May. You guessed it, we have not had this resolved. The first tech company you sent out ghosted us after they came out twice. Once was to replace the cooling fan. That wasn't the issue. They said they needed a compressor and left, never to be seen again. After trying to get you and them to at least figure out what happened, I called and asked you to reassign the ticket. Sometime around the 15th of June. Ebenezer from Hytek came out (great guy) and said he would need to get parts. Then it was a almost two-week fight from you on whether my refrigerator was still under LG warranty. I had to get LG to send me a letter that stated it was not.

The technician was in and out in less than 20 minutes. He knew exactly what to do for my GE refrigerator and finished fast with no mess. Apparently, he has had a few calls for the same thing in less than 2 weeks.

The technician was great. They showed up quicker than expected and were very helpful in explaining the problem with our AC unit. He also explained to both my husband and I what would need to be done to fix the AC. Then we went over the costs and a ballpark amount of what our part that we would have to pay.

Our technician was very professional and courteous while he was at my home. He went out of his way and explained everything he did. I'm so glad everything works again. I would highly recommend him. Give this guy a raise! Thank You!

Walker A/C was very professional and fixed problem. Service good. I had good service. Can't say it any other way. AC is working. The Tech called and informed me of his approx. arrival time and kept me up to date on everything he did.

Every claim is fast with no hassle. Techs come faster than appointed times. I renew without any consideration of any other company. I've been with them 4 yrs, no regrets. They fix everything fast and efficiently. I love the company!!

Once I relocated my account number, filing a claim with Choice was easy and the rep I talked to was good. I made one call and the technicians were out. They were spot-on and polite. They did the job in a timely fashion and moved on.

Great repair service by a friendly technician. But, it took much too long to get serviced. The repair should have occurred within hours, or days; not weeks. Try going without a microwave in your home for several weeks. You need more service suppliers who can rapidly respond to service requests.

My phone conversation with sales person Michael was rewarding when I signed up for 13 months at 495.00 dollars For one year. Please send me a copy of the contract. I look Forward to my experience with Choice Home Warranty.

AC NOT working correctly. Will only cool the house for a few minutes and then go out again. This has been happening since yesterday evening. Kimberly has had a kidney transplant and can not be without air conditioning. Please help as soon as possible.

I've had to use Choice on several occasions. I was very pleased with the Washer/Dryer experience. As for my toilet - had to have someone out here 3 times & my problem isn't resolved. Water keeps running after a flush about every 2nd or 3rd time. I reported it again, today. The representative I spoke to today was rather abrupt and she seemed want to get me off the phone quickly. Otherwise reps have been very pleasant & patient in the past.

Extremely satisfied with the experience from start to finish!! Notified CHW our air conditioner was out, within 5-10 minutes we received a text that an appointment was being set up. Technician texted us to make sure we would be home. He was here exactly on time, repair completed 30-40 minutes. Excellent experience from start to finish. Will certainly call again!!!

Great customer service and quality work at a fair price. Choice Home Warranty does an excellent job with scheduling service work and handles it in a very timely manner. The service technicians are very friendly and professional. I would highly recommend Choice Home Warranty to any new or existing homeowners.

Very quick to get someone out to look at, but very slow on getting the job completed. This is the second time, and we haven't had any problems with contractor, just seems so long for Choice to make a decision or response.

The technician communicated through texts when he would be arriving and responded to our texts about arrival. He had all the equipment he needed. He completed the repairs in a timely manner. He was very efficient, professional, and courteous. Couldn’t ask for anything more.

The technician knew what he was doing! Very memorable and love the Lord! The technician show you what was wrong, and what he was putting new as he went along. You'll need more like R&S Services Construction LLC. Thanks Thanks.

So far you've sent 2 A/C "Techs" that didn't know what they were doing. 2nd tech said call Electrical power supplier because voltage coming into the compressor way too high. Supplier said voltage absolutely correct, maybe get an electrician. You sent an electrician who confirmed voltage correct, and nothing wrong with the breaker which keeps getting tripped by the compressor---- so far 3 COPAYS of 85.00 each!!! Now back to CHW for a 4th Tech to come out and figure out WHAT is going ON!!!

I had an appointment right away via email where no one showed up the again on the next day. But a couple of hours after the set schedule some one called he would be there in 15 min and so he was he set the reset button and did the paperwork. He was polite.

No problem filing the claim. The plumber assigned to do the the job could was scheduled for 6 days later between 3 & 8 PM. But never showed and no call. After having no water in the downstairs lavatory, this 84 year old guy decided to fix it himself. I replace a couple of O rings at the base of the faucet, problem fixed. I cancel the claim. If you live in LAS Vegas, do not count on the PLUMBER.

He was courteous and very knowledgeable, he answered all my questions and he was not pushy nor did he try to over talk me. The reason that I called is that they have great reviews and they are number one out of the 10 best home warranty out there. I had American Home Shield two years ago and they were pretty good, but then they began to change their prices and services.

I woke up Thursday morning with no hot water, went online to Choice Home Warranty to file a claim and got a reply that afternoon. I was notified that someone would be at my house the next day Friday to look at my hot water heater. The service was fast and the technician was professional.

After logging complaint for AC failure, they failed to assign a technician even till next day. It’s 100 deg + temperature in TX and we had to vacate the house and live in hotel and it is getting quite challenging. We are yet to hear from Choice Home Warranty.

He explained to me what how the system works the problem was in clear and calm manner. The report was submitted on the spot.

I’ve been with Choice warranty for several years now and every time I have a repair it takes them over a month to get it fixed if they can even fix it. Usually people they send out don’t know what they’re doing and have to make three or four trips. This has happened at least four times on several items. I’ve complained numerous times about the vendors that they keep sending out and they don’t seem to change those vendors. Waiting four weeks and 4 visits for AC to get fixed is completely unacceptable.

I requested to have my AC looked at and within four hours I had a scheduled date and time for the next day. The technician was helpful and showed me ways to look out out for my AC. I am definitely glad that I have this house warranty!

filed claim 7/04/22 it took until 7/28/22 to get someone come and look at unit. Their policy said it takes about 24-48 hours. We had to call about every day without any good answers. Had to file claim with Nebraska attorney general.

I’ve been with Choice Home Warranty for the past five years. While my AC had went out on June 17th I made a claim. Well it took them three weeks to get out here just to let me know that the tech they sent didn’t turn in his diagnosis therefore I needed to wait for another tech to be assigned to my case. Well it’s 100° for the last month and customer service don’t care.

I liked Choice Home Warranty's price. Also, my claims were good.

I expected to hear «no problem, we’ve got you covered » not "We will call the technician back" and wait for an hour. We had a compressor go out on our 6yr old LG refrigerator. The repair was finally approved, but it took too long. The approval should have been easy & quick. However, it took an hour to hear back from the rep. This was concerning, especially since the parts were still under warranty. This experience makes me wonder how difficult it will be getting anything else covered in the future.

Great Sales person. Philip was very knowledgeable About the company, the service and the plans available. He made sure that I get exactly what I was looking for as far as coverage. Very polite and pleasant to speak with. He checked all avenues to assure I was getting the best deal and package. Again, Thank you, Phillip.

Expecting a customer to wait up to 2 weeks before a replacement can be installed seems unreasonable. The customer “service” agent seemed uncaring. I asked if I could replace the water heater myself that day and be reimbursed for all or part of my cost and he told me, “No, that’s not how it works.” The one positive part of the experience was the service contractor that came out. The technician was polite, professional, and very knowledgeable. I felt confident that he could make the repair correctly.

I paid for the optional pool and spa coverage that expressly covers electrical items. The remote electrical switch which turns the pump and blower on failed. Choice denied coverage even after I disputed their claim that the electrical switch was an uncovered “multi-media center”. I kid you not. Truly ridiculous and unbelievable.

I filed a claim for an ac not cooling on 06/10/2022. Today marks almost 2 months during the heat wave and still no repairs. We keep getting excuse and excuse on why they have not come for the repairs yet. Choice Home Warranty keeps saying that they approved the repair and wash their hands like Pontius Pilate. When they should follow up with their contractors to ensure prompt and professional service. The contractors arrived 2 weeks after the original date and only performed a diagnostics, so that they could send the report to choice warranty, which I understand. Right after they approved the replacement for a air handler and ac coil. But not before choice warranty having a mix up and approving something totally different. It was I who caught that they had approved the wrong thing so they got it straight right after.

Technician was great, submitting the job was easy and quick. Overall our experience was great. This is the 4th time we have used our plan and it is definitely worth every penny. Thank you!!! Will definitely recommend you to all our friends and family

Within minutes I got a response from a HVAC company my need of repair of an an air conditioner. After making contact with this company, they were working in my community. They arrived within minutes and went right to work on repairing my air conditioner. This is the fastest response I have had from Choice Home Warranty.

I can’t believe I bought a second policy. I am a disabled combat veteran. We have severe heat going on in our area. My air conditioner went out. I put in a request three days ago and I still have not received a call back for a tech. We had to get a hotel last night just because of the heat. I do a lot in the community and I will make sure that everybody knows on the Chamber of Commerce all the real estate agent to never purchase from this company ever again.

Took technician about 3 minutes to solve problem with leak detector device. Thought it was working fine, but actually needed new batteries. Original installer of new water heater had not explained how detector actually functioned. It appeared to be giving a system functioning correctly signal - but was not working at all.

When there was a water leak in the kitchen near a bathroom, I though the plumbing was leaking. I placed the claim asking for a plumber to be assigned. This plumber took the time to not only check all of the sinks and tubs for leaks but discovered that the water was coming from the frozen air conditioner. He took photos of the frozen pipes and turned up the thermostat. He was extremely polite and helpful. Although I had to open a new ticket for a/c replacement, this tech was someone I would recommend.

Service technician was professional and prompt, was personable and took care of the issue in a timely manner. He informed us of the possible future issues and saved us from a possible house fire. Him and his helper were very nice.

The only concern throughout the whole process was that the technician came outside of the window we were given for the initial service call and on the day of the replacement, they came with the wrong unit the first time. Eventually it all got done and corrected.

Service tech from Sears came out. Made diagnosis on my GE refrigerator. Text parts to be replaced to the office. Parts and repair accepted. Parts on order being shipped directly to my home. Repair day and date agreed upon before tech left my home. All this happened same day within 45 minutes. Could not be more pleased with today’s service call. Thank you Choice Warranty!

This is our third service call this year. Each of the previous two repairs have gone smoothly and the portal makes filing a service request really simple. Appointments are usually two to three days after you place the claim and the people they send are more than competent.

The tech was awesome but the customer service at the call center is horrible. I had to make multiple phone calls over a week before someone knew what they were doing and set up a tech. It shouldn't be that hard for something I pay for and it's your only job to find the right person for the job.

I recently had a home service company come to clean my HVAC system. The contractor who came for this service found a problem with the evaporator coil, and gave me an estimate for the work to fix it and prevent further damage. I have had Choice Home Warranty for a few years, and called them to come fix the problem. The CHW contractor came from a nearby state, and travelled over 100 miles to come to my house! He checked out the evaporator coil, and cleaned it off, saying it did not need the extensive work the previous contractor had estimated at $1700! He reassured me that the coil would last another year without the expensive repair, and saved me so much money.

Your company is terrible. Made a claim june 26 2022. It's now July 30 2022. Still waiting for a real A/c repairman. Been lied to. Can't tell you how many times. I have spent hours and hours on the phone only to get another call center off the coast of who knows where!!

The technician was very knowledgeable and made effort to get to our issue as quickly as possible. My AC was completely not working and the call was scheduled for 5 days out. They came in two days and started the process to get me up and running as quickly as possible. Their followup with the insurance company was very timely so that the issue could be resolved.

I just purchased my home and I’ve had to use Choice Home Warranty twice. They are very attentive. I’ve had no problem placing the claims or getting the service done. They respond quickly and find the service provider quickly. I Would definitely recommend Choice Home Warranty company to people.

My freezer ice maker wasn't working. I placed a request. I was notified immediately when a repair would be made, I was asked to sent info about the make and model. Parts were ordered and delivered before the repairman's appointment. He showed up on time, reset the icemaker I had, showed us how to reset it if it happened again, was courteous and informative. I wrote a check and he left. I was totally happy! I was kept in the loop the entire time. Thank you!

Charles the plumber was professional, knowledgeable and patient. I didn't need as much work done as I thought I would. Choice Home Warranty is very expensive, but I'm glad I have it. I will keep the warranty as long as I'm a homeowner.

The technician showed up on time and did the job well. There were no surprises and he did a good job of explaining the repairs he made. Additionally, he did a good job of communicating both before and after the repairs. He provided his private cell phone number and kept me in the loop.

He was professional, knowledgeable, polite, great time management and very thorough. He was really concerned about my plumbing problems. I told him the problem and he went straight to the source and repaired it in a timely manner. Hopefully I don’t have that problem again, but if I do I will request his services. My family was pleased.

Had a problem with water pressure. Technician fixed problem in a reasonable amount of time. He checked things he was supposed to check. As far as we could see. Also checked fixtures. I think I would recommend him. Seem to know what he was doing.

The Choice staff helped us find a new service company after the first one was a no show no call company. Sent out a search for new one and we got a new company that was helpful and showed up plus called when running late.

I love Choice Warranty. I had a problem with my kitchen faucet and I called and they had a technician come out right away. The plumber was able to assess and fix my problem. I would definitely recommend Choice Warranty to my friends.

Within 8 hours of notification, Mr. Marshall ** contacted me with an appointment, diagnosed, gave me the bad news because of age of freezer and the problem, it was more feasible to replace my freezer. Within 20 minutes Choice Warranty contacted me and notified me that they were sending Lowe's ecredits for me to purchase a new freezer.

Still waiting to see what is going to happen. Waited six weeks almost for repairman and unfortunately need to replace the unit. How long will I have to wait??? Pro-tech was great, on time, very professional and respectful. They were knowledgeable and explained everything. Now waiting for you to let me know what is next.

Most techs have been very nice and efficient but most complain about not being paid in a timely way. Most problems are with policy. READ FINE PRINT BEFORE BELIEVING THE BOLD INFO ON THE FIRST SCREEN. Choice does not necessarily "fix or replace." They had rather "buy out" for a depreciated amount especially on older equipment.

I dealt with Adam ** was a pleasure to work with and made it very easy to choose the right options and coverage. I will recommend him and Choice to anyone I know getting a warranty for their home. I hope I never have to use the service but glad someone is there to protect our first home purchase.

Choice Home Warranty has been doing a good job. In a house, there may be many things can break down or you need repair with the timing. So in place of running around, you just make the one call to Choice. And they have very fast service. The reps are very good and certain. Sometimes, email helps a lot. Because I just send them email, and I get the answer fast. They assign fast, and the communication and reply are, too. And somebody will come within one, two or three days, and they will fix the problem.

The technician came to my house on 7/25 and checked out my dishwasher. He said I would hear from them the next day but I still haven't heard from anyone even though I called them twice and left messages. What kind of service is that.

I received an email with a discounted quote which was helpful. Unfortunately for the email sender I didn’t get to it before a salesperson called me. He was excellent!!! Explained slowly and Answered my questions. I was able to refer to the email quote for guidance. He was so good I’ve asked him to call me after my vacation to discuss another family member's coverage. I was impressed with his skill

Downstairs AC unit not working correctly, and Choice dispatched a technician within the week, they isolated the issue was the unit was no longer operational and needed to be replaced. Choice coordinated and approved the replacement within two days! The cost to me is quite economical and the service has been fantastic. I know of no one, even those with home warranty insurance, that have shared such a positive and powerful customer service experience and results. Of course, it has not been replaced yet, but if all continues as it has been I have absolutely no worries the results will be outstanding as well. Really eliminating a tremendous amount of stress on my side. Thank You!

Stellar Air was very prompt with their window time and the technician was actually early. He called to say he was on his way. He was very knowledgeable and actually showed me where the problems were. I would highly recommend this company and especially their technician Arturo.

Our air conditioner was not cooling as it should. CCH&A quickly and efficiently discovered the problem and corrected it! These gentlemen were knowledgeable and professional. We are enjoying a nice cool environment once again! Based on our experience, We highly recommend them. Thank you soo much for your service!

Excellent service and more... Claims associate immediately answered phone and gave me a claims number. The technician from Weather Tech Services call within 24 hour period and was at my door. Wow. Tiago from weather tech services was friendly, personable, knowledgeable and super professional and quickly fixed my unit.

Fast support and great response to setup service quickly as needed! Great support and super easy to do online requests needed with your service contract. Mine is for a home in the Villages, Fl. Good for the next 6 years as needed! Super great!

Received a call from the company you assigned for this claim. They stated the earliest they could make it was Aug. 13th. This is over two weeks away. This is unacceptable. I have been with your company for a number of years, even had 2 friends get coverage from your company. You must do better at picking your contractors. I need this problem fixed now not in two weeks.

ASE came out on 7/28/2022 to confirm leakage. I paid the $65.00. I was informed in afternoon that CHOICE denied repair!! This morning I received an email from CHOICE that it was approved. ASE will be out here this morning to make repairs. So GLAD. Why the confusion??

I got a quick response from the company and the electrical issue was fixed shortly. Technician was helpful and courteous and explained the problem to me. I would recommend this company to anyone. Thank you for your help in this matter.

The AC response was quick and the technician came the next morning. He was professional and repaired the unit at the same time. However, the Dishwasher repairman claimed that the hose was clogged and the warranty was not allowed. Subsequently, I had someone replace the supposed clogged hose and found it was clean as a whistle. Very disappointed, when the problem was not diagnosed properly. I ended up buying a new dishwasher.

This is not at all a reflection on either technician that came to our house but a reflection on the customer service provided by Choice! We called many times just trying to get some answers so that we could water in our home again. All but one of the Choice people we spoke with just sounded like they were reading from a script when they would “answer” our questions and not actually give us any help. We did not feel like there was any care for us as the customer and that the company just wanted to collect their money from us each year. We did finally have one customer service person who was extremely helpful after I told her I wouldn’t get off the phone until I spoke with a manager.

Very knowledge about the work and accurate. He was very help that issue for now, and I will recommend to my friends. This is the first time that I used Choice Home and for the service that I had definitely recommend.

I am very disappointed in dealing with Choice! I didn’t get the cheapest policy & find that It does not help a whole lot. For the washer that is not that old needing a new transmission Choice only gave $343. After the service call fee that only leaves $278 on a new washer that cost minimum of $750! Plus took 2 weeks to speak to get service & then someone. What if it were my A/C? I will not renew Choice. I’ll go back the previous home warranty co that was more fair & worth the $. Very bad advertisement for Choice!

Since we moved into this new house, we had problems with our garage doors from the start. Mike, from EBO, the company contracted has been extraordinarily helpful with the diagnostics, replacement and fixing both doors which were failing and came yesterday to repair mouse chewed wires impeding the recent new equipment installations. He's very skilled, knowledgeable and personable customizing the wiring to be out of the way for the field mice who get into the garage. He is very good.

Our A/C broke down during the dangerous heatwave. The technician came twice, working long and hard in the uncomfortable heat (we tried to help with water and a fan). We were so grateful when the A/C started working. Thanks to Choice Home Warranty and their team of technicians. We have always had great service.

I would recommend the contractor but Choice did a bad job. The contractor didn’t receive the work order which I only learned because I called to confirm that they were coming to my house. Totally unacceptable and I probably won’t renew my policy because of it. It’s their job, it’s what I pay for so why would I renew?

When I was in the purchasing the Home Warranty with you guys, I was enquiring with the agent Elliot ** about repair or replacement policy for of appliances along with other questions I have. I was told that the appliance would first be tried to repair and on possible they would be replaced with same make and model with similar futures but I found out after reading the fine print that they wouldn’t replace with identical brand or size but just with identical efficiency. I felt like the conversation by the agent was deceitful to make a sale.

Signing up with Choice was great. This is my third year with them, and I love them. They're excellent. They fixed my dryer once. It wouldn't run, and the thing on top that you turn wouldn't go. I didn’t know what was wrong with it and couldn't get it to go. I called Choice out here, and of all the stupid things, I was turning the dial the wrong way. I also submitted a claim recently for my air conditioner, and they were out the next day, had it fixed in no time and no charge for me.

Great experience. My dryer is now not making noise. Choice Warranty answered my claim very quickly and sent the repairman within a couple of days. I have had my warranty for quite a number of years. Only one time my claim was denied to fix the handle on my microwave. Thank you for the great service.

Pleased to have Cody inspect and fixed a running water toilet issue. During his inspection he noticed wear, tear, or damage of 20 years old toilets which cause additional water leakage which he reported and look forward to repair or replacement of such. Recommend.

Thank you for hearing and understanding what I needed. You were Awesome and handle my concern in a professional manner. Thank you for taking the time to take care of me and my concerns. I really appreciate the great service.

I want to say I had a bad leak from my A/C unit the past 3 years. I was told "it's normal" so I really didn't give it much thought. Until the past few weeks, it was leaking so bad my hardwood floors started seeping. I called Choice and they were more than understanding and got on it very quickly. I was told they will have someone here on Friday. Thank god... I then received a call from the HVAC tech (on Wednesday) asking what my issue was. I explained everything to him and he was extremely considerate. Told me he would see me on Friday. 30 mins later I got a text from that same tech, "Will you be home in an hour." I obviously said yes, he came by and took care of everything. I was soooooo appreciative and grateful. Thank you!!!!

Every time I have to use CHW I have to always have to pay for any parts needed. If I have to pay for all parts so besides getting money from everyone what good are you all. The part needed to repair my AC I will get it $200.00 cheaper than your service CO.

Fast service! My technician was available the next day and received super service! So polite upon arrival and I would recommend him to anyone! He explained in detail what was needed and left the area neat and back to normal.

E-Drains was the best plumbing company we have ever used. Their technician, Ahmad ** we extremely knowledgeable, professional, polite, and quickly repaired several issues. We had with our sinks, toilet, and bathtub. I was extremely impressed with Ahmad and would highly recommend him to any of my family and friends.

Thanks to Choice Home Warranty, I saved thousands in unnecessary repairs to my AC unit. Kingdom Comfort Cooling and Heating resolved my claim by quickly assessing the issue, and in less than 1 hour had my AC working perfectly. Kudos!

5 questions and submitted for the claim, no calls, no waiting on hold. Monthly fee is extremely reasonable, a year's worth of premiums would only pay off the least expensive appliance. Well worth the payment every month and peace of mind…

Richard was professional and knowledgeable. He answered all my questions without hesitation. Assured me that the plan I am getting will be enough to cover what I needed to. As well as letting me know when my policy goes into effect.

The Technician who came all the way from Paladan AZ (200 miles) was great, able to fix the problem and I would recommend him to anyone living in the Prescott area.. I question why your company does not have an air conditioner company here in western Arizona. There are many such companies in this area.

I have had the experience on both of my last service calls. Appointments have been set and no one comes or call until I initiate an inquiry, after the appointment interval has been missed. Two days wasted waiting for a no show. It is a waste of my time and ends up with me missing opportunities to make money. Customer service is a lost art.

You guys call a company out for service to my dishwasher they never call or show up… When I call them they was very rude and unprofessional…. Do not give them another call for my service. Send someone else, not this company

I needed a dryer repair. The Serviceman actually called me a day before my scheduled appointment and offered to stop by because he was already in my area. He arrived within 10 minutes of the time that was agreed upon, the task was completed to satisfaction and he was on his way within an hour. I'd definitely recommend this Choice Home Warranty to family and friends.

This was my first claim with Choice home warranty so I was a little skeptical. Technician contacted me in a timely manner, scheduled the work for the next day and replaced the appliance no questions asked. Very satisfied would recommend.

This is the friendliest staff and greatest service I had in years. Thank you. I file a claim and they went above and beyond in resolving my issue in a time that not even I expected with the ways things are now in this time.

I want to recognize Albert's ability to treat customer in such a way that it makes you feel you have known him for a long time. Very good customer service. He gave me confidence that I made a good choice.

1. June...bottom drawer ice maker not dispensing ice, claim made through our Choice Home Warranty and a tech scheduled for 2 weeks later. 2. Two weeks later a tech arrived checked fridge and had to order new ice maker part. 3. Ice maker part had to arrive before tech is scheduled and return 3 weeks later. 4. Three weeks and new ice maker arrived and tech returned to install, did a cycle test and said it was working, paid my service call fee and he left. 5. Gave ice maker 24 hours to make ice and still didn't work! Called and reopened claim and had to reschedule tech return only another 3 weeks out to Aug. 4th.

Wish the contractors responded to request a little faster. A house without hot is hard to work with. No showers. No Dishwasher. No washer. This is hard if you work and have kids to deal with throughout the day. That's all folk.

I was informed by the technician that your company only offered a $100 replacement to my $300 Fossett. Luckily I had my own spare. Nothing in my house is cheap. I had to pay $85 so basically you were going to get $15 with my 85 to fix my problem which would’ve been awful. I have no reason to keep you at this point. I will soon be getting rid of you.

But you sent a real professional, thank you. When I reported it you automatically set a date that was the only day I'm not home. Then you added three weeks, shame on you, wasn't there another service? Now's where my Lowe's card?

The process of finding a committed contract was upsetting we waited, no show! Changed the appt. 3 times after no show then finally, Choice called a Sears rep. Which was good. I am finding it's taking a lot longer to get someone to come out, for service. At least 7-10 days.

In summary, I waited for over a week for the first technician to show and never did. I would have to call and when they would answer it was always the same statement that they will be out later and will call me 30 minutes in advance. That never happened and I updated Choice Warranty again and the assigned another technician to my case.

I am very disappointed that my coverage would not cover the repair of my fan and motor which was damaged by a snake that somehow got into my air conditioner cabinet. This was not abuse by my use of the air conditioner, rather, an environmental situation I had no control over. I have paid Choice thousands of dollars over the years and this minor expense should be covered! This causes me to question my continued use of Choice Home Warranty!

Overall I'm pleased with the service provided by Choice Home Warranty. For this project it got a little frustrating trying to figure who had the warranty for the AC unit that was new (and Choice covered) and the particulars when it came to who was responsible for the repair. We eventually figured it out and it all worked out.