Choice Home Warranty Reviews

I have had only one issue but now have had to open 3 separate claims. The issue was not resolved after first claim I put in. I should not have to pay the same fee 3 times for only one issue that has not been resolved.

I was satisfied with the plumbing contractor. They figured out the problem I was having with a leak in my basement which I thought was coming from my waste water stack but was actually coming from the shop sink. They were professional and did a good job.

Prompt and professional, replaced my washing machine no questions asked. Repair man was able to evaluate the problem with the machine. I would definitely refer my friends and family to use Choice Home Warranty with no hesitation. Thank you for the great service.

I was ready to cancel but I tried once more and this experience was easy. The tech came and on time, saw the issue and fixed it all in the same day. He made sure everything was working properly before he left. This has changed my thoughts of CHW. Will continue my contract.

The company that did the work was GREAT!!! CHW cancelled on me 4 time. I missed two important appointments. My home was unsecured so I had to take the time slots that was given. I wasn't given any head ups on the cancellations, until the time slot had passed. This is my first time experiencing this kind of service with CHW. In the past I never had a problem, but I don't know what happen this time?

Excellent work, fast and friendly repair people and showed up on time. I would recommend using the company Choice Home Warranty because the cost of plumbing would have cost me more than the cost of my warranty and the service fee for a company to come out and give me an estimate and to do the actual repair work.

Service by assigned technician was timely and efficient. Refrigerator issues were corrected right away. The washing machine was diagnosed in minutes and I received a return phone call from the technician same day regarding results. The issue I have is not with the technician (he was excellent). The warranty company Choice has not contacted me concerning the repair/replacement of the washer and it's been 2 days....

Don took care of the problem efficiently. It is working fine now and contact with CHW was very quick turnaround. I did have to call the office personally to find out of the approval. They need better communication with the technician. Ultimately I am happy with the service.

Very easy to make a claim through an automated service. If the service provider set up an appointment in a timely manner, I could give a more accurate answer. I hope to have a great experience with customer service and technician. Company has been good so far and I hope it can continue.

My water heater started leaking! I submitted my claim late at night. Within hours I got response to my claim! The next morning the technician contacted me. He came over that day and assessed the problem. He sent claim to Choice Home Warranty! Within hours CHW contacted me to say they approved a new water heater and that it would be addressed the following day! The technician they sent was really professional and cool! He showed up and replaced water heater in under an hour! I was very pleased with CHW service and prompt service!

I was very pleased with Choice Home Warranty for offering me a reimbursement option. This was the fastest way that this problem could be taken of. Needless to say I went with this option rather than wait for CHW to find a plumber that would accept this job. It took 2 1/2 weeks to get my dryer fixed waiting for an appliance repair person of CHW's choosing. Thank you CHW for giving me your reimbursement option.

The plumbing company was very good with replacing my toilet but I did not like not being told that I needed to let them the plumbers purchase the toilet, all the money is given to the repairmen shop then it's up to them to give me whatever which I still have not received but I must admit Ollendick Construction, the plumbers, were very good.

Choice does the claim right away. But then I don't get the service for two or three days. That’s one problem there because sometimes, it's an emergency and nobody comes for three days or four days. The last couple of technicians were very good. But some of them weren't that great.

Was calling several companies to make a purchase on a home warranty product, new home warranty was scheduled to end. Spoke with Shemar ** about your plan, Shemar was knowledgeable, and effectively answered my questions and concerns. Purchased the Total Plan on a three year program that was both cost effective and comprehensive.

Shemar was helpful and was able to answer our questions we had for the 3 properties we insured. Hope I do not have to use the services that you offer but glad we have the coverage if needed. We have 3 different properties with 3 unique needs.

The technician showed up on time and was very professional and fixed the garbage disposal. I was very happy with his service and hiS ability to fix the problem. I would use them again if I had a plumbing problem. Thank you.

I like the company, I have been active members since 2013. We have decided to continue our membership when it expires thanks. We have been having good experience with Home Choice warranty. Khaja, that all I can write, please accept. Thanks.

Washer was having difficulties with water leveling and one cycle was not working. A timer was ordered and have received notification that it is on its way. Able to fix washing machine's top which was causing the water leveling. Also, discussed another appliance that had given me concerns and suggestions were stated, as to how to correct them. Dan was efficient and professional in his approach, and provided me with guidance. Thank you. Looking forward to the completed repairs.

First time to call and you get a recording and can't talk to representative. You sent me somebody to check out my water heater and they lied about it being cracked which it is not. Done! I want a company who sends qualified technicians to my home.

Choice would not take the word of the service provider that they picked that told them my unit was not under a manufacturer warranty. This service provider called the manufacturer which verified it was not under warranty but you would not take their word for it. I was forced to call the manufacturer myself to get documentation that the unit was not under their warranty. Not a good experience that you don't trust your service providers.

I have Choice HW! This year repaired or replaced...

It's been almost a month, 2 plumbers, a threat of a lien on my house or 500.00 payment to the plumber and the toilet isn't fixed to the floor so we can't use it. First plumber didn't do anything, 2nd one was blind and left parts off and undone and is harassing me for money. HELP!!!

Scott came and fixed our switch quickly. He was very polite and efficient. He explained everything to my husband as he worked. He answered any questions my husband asked. It was a pleasure talking to him. We have only had to call Choice twice and both times we have gotten fast efficient service.

Spoke to at least three case managers. All seemed to answer as if they memorized their answers or they were reading from a script. Spoke with a person who described herself as a senior case manager. She didn’t seem to be responding with stock answers to my questions and was very professional and courteous. One case mgr. told me my questions were "irrelevant" because I ask the same question over and over. As a new customer with CHW I’m offended by this and that is not the way to earn my loyalty to CHW. I will stay with CHW for now, hopefully there will be no confusion or problems on any future claims.

Filed my first home warranty claim for my dishwasher. Originally quoted 8 days, but was able to reschedule for just a 3 day wait. Service provider arrived on time and fixed my dishwasher in about an hour. Very happy with the service and the value provided.

I am very un pleased with the outcome of my claim. Yes I’m sure the job ended up being more than we expected but at least you all could of said, "We’ll pay a certain percentage of the job" instead of not paying nothing. I have a warranty for just in case problems. Yes the job requires getting the home insurance involved but like I said y’all could pay for some paint or something. My goodness.

The technician tested our microwave which we suspected had been hit by a lightning strike. He said that it did not qualify as a built-in though it is mounted in a cabinet above our oven. It is GE model PEB7226SF1SS. Our technician was very professional but we are clearly extremely disappointed with the outcome.

Got an appointment set up within a few hours. They were able to fix A/C right away. I would use and recommend them again. Answered all our questions and told us we have 60 days to call them back if we have any more problems.

I am very satisfied with the work the technician did and I would recommend Choice Warranty. He was on time and courteous, the tech was on time and courteous and I was satisfied with his repairs and would recommend Choice Warranty. Choice

The good news: You paid for part of the repair. The bad news: you paid for PART of the repair. You took your sweet time to decide and after you decided I did not know until I called you. I'm suffering through the heat and you made no effort to help; far from expeditious. Plus the limit on coverage was a surprise. Why did you wait until your service is needed to tell me? Customers don't like surprises.

I love the way the Tech call me and let me know what time he would arrived at my home. The Tech greet me with a Smile and told me what the problem was and he Fix the problem and express any problems with his work to call. That's Professional.

The service tech very qualified, knowledgeable, courteous & professional. Prompt on schedule., Took very good care of us. I wish they had a way to contact them before they arrive. CHW gave me a phone number but it didn't get me to the correct department for service contract personnel. The text we get from them concerning appointments doesn't give you any info but confirm or cancel. It would have been nice to give them my model number & talk before they came out. Maybe saved a second trip. They are left in the dark until they arrive. Not very efficient way to do business.

Poor communication from original technician. Agents/ case mgrs. seem to be using a “script” in response to questions instead of answering questions directly. One agent stated my questions were irrelevant. She said I kept asking same question. I was offended by this and from a customer service stand point not the best response from CHW. I plan on staying with CHW for now. Hopefully, there won’t be any problems with future claims.

8/4/2022 claim filed with my home warranty company “Choice Home Warranty”. 9/21/2022 still waiting for assigned technician “IFix” to show up to make repairs to my refrigerator and stove. After numerous emails, messages, calls, appointments, cancellations, and delays, I am still waiting. On one occasion I found a technician on Angi who was willing to do the work but “CHW” reassigned me to “Ifix” who cancelled again (on 9/21/2022). After a review of my chronological record of contacts with CHW, I believe that they are in violation of our contract? I even had to buy a backup freezer. Is this home warranty business becoming a scam?

Technician came very next day. AC motor fan was out. Ordered new parts. Service is very good. Choice warranty took care of my AC problem right away. I definitely recommend this warranty. So far I am satisfied.

I get you all want business but it’s a turn off when you are constantly getting the same calls over and over every few minutes from different agents after you have gotten a policy. It seems as if they are not trained to look in the system. It’s too much. It makes me want to cancel both of my plans and block you completely.

Mr. ** was very efficient and knowledgeable in repairing my broken water pipe. I was pleased that CHW sent plumber the next morning after my incident, as I have had to wait days with other claims. Thank you CHW for taking care of my plumbing claim in a very timely manner.

Good provider. Will request him in future. Good replacement but louder. Poor communication with Choice about appointment time and initial provider. Past communications have been very poor. You allow vendors to cancel without notice. Past service requests have been handled poorly. Still waiting for reimbursement check. Can't a manager call to resolve previous complaint.

Technician Alex, from Prompt, was in fact prompt and very efficient, work was done in no time. Alex knew exactly what the issue was and even had the appropriate part with him. He cleaned up the space and left it as neat as it was.

The technician Dominic came in I showed him where the problem was and within 5min he was done. He gave me a call the day before to advise that he will call before he was on his way. He called like he said he would and was there within 20 min as he stated. I also appreciated the fact that he put shoe coverings on to not track any dirt in.

They were fast and if they can’t fix they will replace. I’ve been with Choice Home Warranty since 2008 and I’ve been most pleased with them. Sometimes they may choose a repair company that doesn’t do their job and you have disagreements but that’s okay. The good outweigh the bad. I would recommend Choice Home Warranty because they do try and stand by their words.

James was respectful of my home while he was repairing the ice maker. Everything he did he would explain... and tell me what he was doing. Also explained what I needed to do to install the part when it comes in.

The times, we have called for assistance, the response have been prompt and efficient. We have had the service for 6 years during this time, we have required plumbing and HVAC service. The only disagreement is with resolution for HVAC compressor that we have to pay extra.

I've checked out your offers on contracts and have found you to have a good reputation and also on top of the list as outstanding home warranties. So, after 9 years of being with another company I've decided to try you. As far as recommending you to someone, I just did. I believe she will be calling upon you soon.

Tomorrow is third day and no one has contacted me with info on who and when problem will be fixed. Especially for a fridge I expected next day or no longer than second day response. If difficulty getting serviced I should be told with estimate of how long it will take. My food spillage had increased.

I had a clogged kitchen sink and the claim process went fine. Choice is a company that tries to do the right thing and take care of the customers. Everybody that's been here has been fine.

Buyer beware. You will be paid wholesale replacement $$ and told to go shop retail prices. Terrible claim experiences from start to finish. When signing up the salesperson told me water softeners were covered...come to find out they aren't. Had a second claim on an oven. Was told it needed to be replaced. Lydia (case manager) says all you will pay is $338 for a new oven! You give wholesale claim payments but don't help with finding wholesale prices! You give a claim payment in form of Lowe's card, but Lowe's hasn't had an oven for $338 since the 90's. I'm stuck with a broken and unsafe oven, and the only option is to replace but I have half of what need.

Our request was answered promptly, the service man arrived when he said he would and did an excellent job politely and thoroughly. The repair went very well; this section is very "picky"...I was only trying to be thorough in the contact info.

The service was awesome. The technician was friendly, punctual, efficient, and very responsible. The items were fixed on spot. The Choice Warranty system was able to schedule us with a technician immediately. I will definitely recommend the service and Choice Warranty to another friend.

We were VERY disappointed that we had to accept a sum of money determined by Choice instead of having our microwave replaced by them. It was very difficult for my husband and I to go out and get a microwave and pick it up and have someone install it instead of what we expected which was Choice to do all of that. We are both somewhat disabled and thought having this service would make replacements like this easier for us.

My request to fix the toilet leak was done properly and the technician was very respectful and answered all my questions. First time there was still a leak and called him to come back and he did. Very commendable technician.

Our salesman was Jack ** and he represented the company well and we agreed on a plan. We look forward to the peace of mind of having our home covered in case of a breakdown or repairs that may be needed.

They were courteous and well informed with their product. I didn't feel pressure into getting the policy for the warranty for my my home. I I feel very comfortable with the policy that I brought. It will calm me for the year and an extra month.

Easy and quick down to detail experience I had with Franceif. He was knowledgeable and got me a good deal. No pressure at all. I was able to purchase a new warranty for my new home that I am purchasing and remove my old coverage on my old home. He needs a raise.

It was too hard to contact the service provider. I received confusing information and could not get a response prior to appointment day. The technician came out, and now the garage door works, but I am still experiencing some partial openings and closings at times.

I have purchased a Choice Home Warranty policy for my second home in Illinois. I was very satisfied with the service we received and decided to purchase for my home in Colorado. I love how it covers electrical, plumbing and appliances.

The company the accepted my work order has been great! Very pleasant to deal with both the owner and the tech have been on time, walked me through the process and have been in contact with me every step of the way. Choice on the other hand does not live up to their reputation. Customer service is nice but no one is willing answer questions or explain things they just pass you off to a "Case Manager" that you can never get a hold of or have to schedule appointments for a week out.

It was extremely easy to use your automated system to report a need for a service visit related to an electrical switch issue. We have not used your service except one other time for a faucet leak. I anticipate the same excellent service related to the current electrical issue.

He gave a possible schedule of arriving from 7A -6P. He arrived around 8A. He was well-spoken and got to work immediately. I showed him where I thought the problem was but we couldn't find it. He found it after about 10 minutes. It was a rusted and broken hose to the bleach holder that was leaking in the front of the washer. He called to try and find one but there was none to be had. He called LG, they had none and none on back order, I assisted him in making a temporary fix so that we could still use the machine while he said that he would try to find a replacement part. Finding one looked pretty bleak. He collected his $85 and left. Overall he was a good repairman. But since I paid my part of our agreement, when will you guys finish the repair job which I called you for?

The technician was on time and accurate in his assessment of the problem. He was able to see what the problem was immediately. I do need to know what happens next. He stated a new dishwasher would be arriving Thursday, September 22 but I forgot the time of arrival. Please advise...

First, the contractor that did come was great! My problem is with Choice Warranty and their quality of customer service and competency with scheduling. No contractors wants to work with Choice! For my plumbing issue, the first contractor that took my job was actually not a plumber and he tied up my request for service while he decided he couldn't handle it, so it went back into the queue for another 24 hours while they tried to find a new contractor to take it. The new contractor scheduled it for Monday but Choice said the appt was set for Saturday so when he didn't come it looked like I "missed my service call" and I got an email to that effect.

Technician was professional but when he left we did not discuss next steps. Not sure what to expect for the follow up actions on both appliances. Would of been nice to have a plan of action for how we are going to fix current issues.

We used a local repairman, Ouachita Refrigeration, and they were able to get our air conditioner back on and cooling before noon. The repairman who came was courteous and I would be happy to use him again. Thank you Billy ** of Ouachita Refrigeration.

The Technician was friendly and helpful. The technician was knowledgeable and resourceful in regards to my repair on my microwave. Technician was courteous and respectful to myself and family members. The technician displayed knowledge of the products and how to go about getting a replacement and the process with Choice.

Have a leaking toilet and both are not flushing properly - the leaking was NOT covered but I understand the technician worked hard and explained things well - thus the high rating - even though not everything was covered - they had work that could be done. Approved same day too - so they will be back soon.

Appreciated how quickly my claim was addressed and appointment with VIP Appliance was scheduled. Repair has been completed. Would really have liked to replace the dishwasher but hopefully it will be quieter with new pump. Repairman was friendly and punctual.

Christian from Conduit Electric LLC provided excellent service. Very commutative and resolved the issue promptly. Schedule was with ease and arrival was accurate. Had outlets go out in our bedroom and it blew out all the electricity throughout the room. Put the order in late Sunday and they were here on Tuesday. Very happy.

Plumber never showed, I was assigned a window of 3-8 pm today and received no call that it was not going to happen. I am disappointed and would like to request the use of the option of choosing my own plumber that has been recommended to me. Company name is Express Plumbing, ** Mr. Cory **. please respond ASAP to this request. Urgent. I'm a senior and have arthritis and dipping and dumping toilet is difficult.

Taking too long to complete. Meanwhile, I keep paying every month. Please improve communication between you and the repair companies. I literally had to go back and forth to have a technician come out with the proper introductions on the work order so there's no confusion with the owners. God bless.

I am disappointed there is no "zero" star. First experience with the company. First off I've created a ticket over a week ago but they never dispatched any technician because they could not find anyone. They offered me to hire my own and use their claim system. I had a combination of problems: faulty GFI, faulty breaker and a loose connection in the GFI. Because the electrical technician mentioned there was some wire connection problems in the the GFI, they denied the entire $450 claim saying this is not normal wear and tear. My intention to hired a warranty company was to fix issues around the house no matter the nature of the problem. This is a scam. They convinced me to make a 3 year deal giving a discount but it cost me over $1,000 for the warranty and now I just spent another $450 on top that. Stay as far as possible from Choice.

My experience with Maurice was very professional and he was very knowledgeable and courteous. He made me feel comfortable. Your company was given to me from a friend I hope I will be satisfied with your services. I am also happy with the monthly cost as well as the service fee.

They decided that they would replace the dishwasher and they would send me a eCard to Lowe's but it would take a month! So I'm without a dishwasher for a whole month. Plus, the amount that they are offering would probably not buy the same brand or quality. I thought the technician was really good though.

I filed a claim on Friday and 24hours later an email Was sent implicating a reimbursement option so I reviewed it, but never indicated the search would end. So I called on Monday to help keep on the status at which time they indicated once I clicked I was on my own. So now I start my search who need another 48hrs to respond. When I relayed that I was TOLD CHOICE IS NOT AN EMERGENCY SERVICE, WELL IT WOULDN'T be a emergency. Well your process created the emergency. NOW IF I GET A REPAIR SERVICE TO RESPOND I HAVE TO WAIT 30 DAYS GET REIMBURSED. Shouldn't be the only answer. Your inability to fulfill your promise shouldn't be at my cost.

I think the salesperson we worked with was, of course very friendly, but he was well spoken and knew the plan, its limitations, exceptions and benefits and cost. We feel good about the plan we purchased. At our age having the peace of mind of a home warranty coverage for our entire home at the rate we pay is simply great.

The agents I spoke to were pleasant and helpful. They gave me a deal on my premium the transferred me to a claim agent. The claim agent helped me to enter an old claim that was never finished and which I had never followed through. He explained I would have to submit a new claim which I expected. He submitted a new claim for me.

We had some real flakes out to begin with. Not only were they out 3 times and couldn't get it right, they bad mouthed Choice. I reported our experience and Choice got someone almost the next day. Fixed the first time. They were so good and courteous, we had they do the plumbing for our new shower.

I had a problem with my AC. Lennox is known for having faulty Evap Coils and the replacement coil (replaced after it failed two years ago) failed again. Choice covered the labor and Freon costs and after 3 brutal days of no AC in 90 degree heat, it was back up and running with a new coil. Once Choice had all the information it was a rapid response. I was able to use a local company that could timely respond to my situation. My Choice rep was great helping me too, since you cannot talk to someone, you can only use email.

I have been a CHW customer for 4 years. I have been generally satisfied with their service, although a few of my claims have not been covered. I can definitely applaud their speed with getting me an appointment with a technician. I have also been satisfied with the technicians they have sent! Where I have not been satisfied is with their appliance replacement policies. My dishwasher gave out, I made a claim, and the technician recommended replacing the unit. I received an offer of a Lowes gift card for an amount that was less than half of the price of a new comparable model of dishwasher. I did some research on prices and asked for a new offer as the amount offered by CHW was over $100 less than what it would take to purchase even the very cheapest dishwasher available from Lowes.

Submitting a claim is always quick and easy with this company. Its customer service staff is very helpful and quick to respond. I am Very happy with their service! I Would highly recommend them to family and friends. The end.

The tec. that checked our system was very knowledgeable and showed me the problem. He was unaware of the fact that I have been waiting for almost a week. He apologized for the wait and explained that they have office issues. All I could do was to agree and understood the problem that sometimes exist in any company. Other than waiting so long everything else was good.

Troy was OK. My thoughts for Troy was he knew his stuff but I thought he was a little pushy and he talk really fast and I think he needs to slow down and not be so pushy because it can be a deterrent to buy something. Once I found out that Troy was legit then I felt a little better to go ahead with the purchase of the warranty. Checking the reviews online is really one of your best options to make sure that the service you’re looking for has good reviews which is why I chose Choice warranty.

Technically they got the unit cooling again. Did not get a document outlining the work. I also did not get a receipt for the $85. I thought I should have received them. Other than that it was a Great visit.

I filed a new claim for a broken (off) handle in my shower. I'm not sure why your emails don't stand out but it took me days to realize I received an email with a reimbursement option. I have a home warranty so I can avoid paying those costs. I have no cold water in my shower for 4 days now. If the system is going to be completely a reimbursement process, the monthly fees need to be lowered and there needs to be some type of process to ensure items are covered before I spend thousands on repairs.

Had repair issues with plumbing, water heater and cloth dryer. All these issues were promptly attended by CHW. However, the plumbing & water heater technician was not courteous and did not do a good job, and to live with his unsatisfactory repair. But, dryer tech did an excellent job. CHW should engage good technicians to attend repairs. I am definitely & reasonably satisfied with CHW service.

All the technicians you send aren’t the best & feel aren’t honest & the last technicians you sent installed the wrong parts in my air conditioner and both made me spend on things that they knew weren’t going to work to fix issue just to take my $$$.

Called for appointment late evening and got scheduled for the next day. Easy to do online. I have used this service once before for a washer and everything went easy and fast. Choice Home Warranty is great. I will recommend them to my family and friends.

Great experience- service rep very knowledgeable and friendly. Very professional and job was done quickly and accurately. I would recommend their services and also Cole. Immediate call back and had to change appointments twice due to work and had no problems.

Val called to let us know his arrival time to the minute. He diagnosed the issue with our pool heater, procured the necessary part & installed with no issues. Voila! Our heater is now working again! We definitely will recommend Carolina Pool & Spa!

Cripe was knowledgeable and professional and had our AC back up and running within 15 minutes of arriving. He answered all our questions, and even had some recommendations and tips ready for us. Would definitely recommend! We are very pleased with the service we received from Cripe.

Helpful and professional contact with representative. Quick response for solving my air conditioner problem. Thank you for providing this service. I have used Home warranty at a previous home on several occasions. Each time I was impressed with the quality of the communication with Home Warranty, and the workmanship of the service providers sent by them.

Great job by today, I was convinced by the salesperson and bought a 6 year Veterans VIP plan at the right price. Awesome work. It was pay in full for the entire period. It di not take much time to convince me, since the your representative, after presenting the company's normal presentation, I asked him to compare CHOICE products with my current Home Warranty Company and he did an awesome job. This young man should be commended for a job well done.

I received a response just moments from placing my claim. A repairman arrived two days later and quickly replaced my broken garbage disposal. I would recommend Choice Home Warranty. They've offered quick reliable service whenever I've needed assistance. Nice to have someone you can rely on.

Has been two days and no contact from plumbing company. Had better response from previous warranty with American Home Shield. I expected better service from Choice. I hope that if I have another problem I will have a faster response.

What's the ** point of having this policy if they don't approve the claim. This ** is all about the money. They really don't give a ** about the people. My stuff broke down a few days ago and I submitted the claim and it was denied. For what reason exactly I'm not sure.

Honesty is the best policy, do what's good for your customers like Loay did and nothing can go wrong. Sometimes you just meet someone that needs to be recognized, someone like Loay, when these people show up you know it's one of those special kind of days. Loay made my choice easy by being clear, honest and no **. Appreciate the quick chat Loay, looking forward to talking again sometime.

Choice Home Warranty was very efficient on getting my problem solved with my a/c unit. Tech was very professional and I highly recommend this company. They got right on it. I am very much satisfied with their service with the time in taking care of my problem with my A/C unit.

Matt was a friendly Customer rep. He tried his best to find the most effective plan which suites my home warranty needs. He was so patient and honest. He offered a variety of Home Warranty plans. I really appreciate his service.

My representative was very knowledgeable and very professional. I was impressed with her knowledge. So I invested in Choice Home Warranty. No incentive to write my opinion. She was that professional, explained everything so even I could understand. I'm completely satisfied with my overall experience.

Service person was on time and very thorough in his work to correct the problem. He thoroughly cleaned the area and promptly processed the paperwork. We would trust this service provider with any future issues. Thanks to Choice warranty for the great service.

Josh was very nice and helpful, he was able to answer all of our questions and also offered us a very good plan that is very affordable for us. Thank you Josh for your help. We will be glad to refer Choice Home Warranty to our friends.

I used the automated system on the phone and was pleased with the outcome. Shortly after I received an email with conformation and a contractor had been assigned. I have a date and a time already. With only a day to wait.

My experience was very unpleasant, since last Wednesday my air conditioning broke down, the technician you recommended came and depending on who would communicate with you, I think it's time enough and they still haven't solved anything for me, so what's the point of having insurance with you.

John **

My experience was awesome. However, there is a disconnect with Choice and their providers. There was no connection between the 2. The provider says they did not know about the appointment and had to cancel at the last minute. Luckily the plumber that did arrive was very knowledgeable and courteous..

I came home a week ago Friday to a puddle of water in front of my freezer. Food thawing. Immediately placed a claim with CHW and earliest appointment was the next week on Wednesday! Repair person was knowledgeable and on time and quickly diagnosed it as ANOTHER LG linear condenser failure. Instead of replacing a horridly cheap and defective model CHW has opted to repair. Had all the parts sent to my house including 2 at an "upgrade" that they don't cover but I have to raising my cost to over $150 including the $45 visit charge and the parts didn't arrive until Saturday. Earliest next appointment: Thursday 2 full weeks after it went down.

Please limit your emails to business only, not advertising. I'm receiving numerous emails daily! I'm almost at the point of remaining with the home warranty company I'm currently with. I do not have a direct email address for you therefore I must send my request through this review site. I'm not happy about this. Thank you so much.

Choice Warranty is a great warranty company. If they can't fix it they will replace it. When call or put in a claim they get right on. That's call good service. Just like my washer wasn't operating properly. They're going to replace it.

Choice handled my pool issue professionally. Within 24 hrs., I was contacted by a company that came out to examine the problem. Choice gave permission to fix problem. Within a week the pool motor and plate were replaced. Thank you for agreeing to cover the cost to fix the problem.

There was an issue with original assigned tech company. Called Choice customer service and they quickly reassigned my trouble to a different repair company. The service technician was great. Provided excellent repair service. Same day response was just what I needed.

Once you settled on a repair service., They were prompt and came out and review the problem. They returned a few days later to fix the problem because the unit was froze up at the time. The only complaint I have is the group collected the co-pay twice, once for my wife on their first trip and then from me on the second trip. When I asked if my wife had paid when they first came up they said not yet. They cashed both checks.

I am sorry but I had to cancel due to health issues. However, it was done kindly and efficiently. I have always had a good experience dealing with Choice. I recommend them very highly to any and all. I thank them for all their help.

The Tech was very knowledgeable and provided accurate info to me. I would recommend this company to future claim requests in my area. He was pleasant to deal with. I have even considered changing to use that company's pool service to service my pool weekly.

Have used Choice for a few repairs over the years and have been pleased each time. Service Tech arrives in a reasonable amount of time and the process has been painless. I used to work for a different Home Warranty Company and I saw this company try to deny claims as often as possible. I have never had this issue with Choice.

Providing local technicians I think is essential. Once we got service, thankfully it was nothing major and we were up and running in an hour. The unfortunate aspect is we waited a week in the heat of summer. Faster service would have earned 5 stars.

When this home warranty was purchased it was supposed to be “fix or replace”. After the technician told us it couldn’t be fixed, Choice did NOT replace the machine rather offered me a $246 Lowe's eGift card. The machine that was supposed to be replaced was $1800 retail price. While the customer service representative was able to up the eGift card to $591, that is still nowhere near the amount needed to replace my machine. Or even one half the price!! All justifications made by your support team spelled out bait and switch. Why would someone pay for your service only to LOSE money. There should be no circumstance where your customer is WORSE off for having had your services. Basically you are all criminals and should be shut down for bluntly lying to your customers. The BBB will be hearing from me and they will get all my evidence.

Great experience. I received a text saying the tech was on his way, he arrived on time, clean and professional. He asked some questions, went to work, had the part in the van, installed it. Then tested the system. He was finished and gone in 30 minutes.

The agent disclosed that he had a busy schedule but was ready to attended to my plumbing problems. He was very detailed and concerned. He tested the leak and discovered that it was sealed; however, he promised to come back if any leak happens within 30 days.

Armada was very responsive to our problem with the Air-conditioner, He came as soon as he could, He was very knowledgeable and polite. He fixed what was broken right away and we had our air back working. I would not hesitate to use this vendor again.

Your company tried to find a quick technician but was going to be 5 days. You offered to reimburse me. I'm not doing that. My family has an AC person that has worked on all of units. Five days in Texas in upper 90s. I needed fast. But thank you for trying.

The electrician did a great job in restoring lights in bedroom closet. He was very friendly and a overall great worker. I would recommend this young man anytime. I would love for him to be sent to my house and anyone else home for electrical work. Great Job.

Our AC unit was not working. Choice Home Warranty quickly found a company to come help us. The company Olive Air and Heating was amazing and knowledgeable and was able to fix our unit. This is the second time we had this issue, the first company that came out helped but only for two weeks, the second time around was great.

Agent provided Very good explanations of warranty coverage and coverage comparisons with similar home warranty companies. Agent was very Courteous in my interactions, and he provided clear responses to my questions on a variety of issues. Agent Incorporated of all possible discounts, re. Senior citizens, etc,

I absolutely love this warranty. It has saved me so much money and trouble. We bought a house that has had almost constant issues. It has been a real life saver when my ac went out in the middle of summer..

Just started this today. So far everything works and is good in my home but the peace of mind knowing that if something does go wrong you guys will cover it and the service fee is very reasonable! I look forward to the next 13 months together. Thank you for taking the stress of how can I afford to fix or replace something. Now I can enjoy my home knowing everything is covered. Thank you.

The men were very professional and knowledgeable. They knew immediately what the problem was and fixed it. I would definitely recommend them to everyone. I am now using my machine and it is working beautifully. I am extremely happy and have already used my machine 3 times. .

Appointment was scheduled efficiently; claim was super easy to set up. Very happy with the technician that came over and diagnosed the issue within minutes. Claim was approved speedily. Waiting for the fix - part needs to arrive and subsequent appointment to take place.

It's been 4 days and they still don't have anyone to fix my A/C, we live in Arizona and it's still warm here, they said I can hire someone and get reimbursed, but talking to two different A/C places they won't do it for the price you will pay and I have to pay the difference.

Choice responded promptly with explanation of how to handle my claim. Also explained about their reimbursement option which I am taking advantage of using my own regular technician. So far, I am favorably impressed and well pleased! Looking forward to continuing with them in the future. Thank you, Choice.

Professional staff, very prompt and keep you updated in terms of status and repair schedule. Most of the time repair technician are on time and skillful. They do the job satisfactory. My repair for garage door, Faucet and leaked in pipe handle very satisfactorily.

Other than taking 4 days to get a plumber to arrive after I initially made a distress (urgent) call for help to the Choice Warranty line, forcing me to do everything I could to regain some use of my kitchen. The “Unstopper” plumber was awesome, very professional and got the (by this time) remainder of the obstruction cleared in no time.

Washer is still not working was supposed to be done. Had to call the repairman again, said he would be here the next day but a no show. Called him again and he informed me that he would be here today between 3 and 5

Demar from Desert Rain Plumbing showed up on time. He replaced my 16 year old garbage disposal. He cleaned up and left my kitchen as he found it. He vacuumed up all of the rust. Upon inspection and using the new garbage disposal, he found a slow leak with the faucet that I was unaware was happening. He came back and replaced the kitchen faucet and my kitchen looks great. Demar is very professional and I would definitely recommend Desert Rain Plumbing.

I was satisfied with the replacement value of my microwave. However, it took about a week and now I have to wait up to 30 days for my e-card only useable at Lowes. In the meantime, I have a broken microwave. Not ideal.

I noticed the hot water heater started leaking 6 days ago on Sunday 09-11-22. I called CHW and they set up a technician to come out and evaluate. He was supposed to have been there Monday between 3:00 and 8:00. He never showed up. I contacted CHW who then reassigned the case to another company. That person showed up after the time window. By then I had already contacted a plumber I had used previously to do the job. The job was completed on Friday 09-16-22 by a plumber I hired. It had already been 5 days without hot water. Had I waited for the company from CHW, I would still not have hot water today.

You guys did not communicate with me and sent too many people out here. You turned down the first technician's bid and never called me to see when I was available for appointments. You just TOLD ME TO BE HERE! Most of us work and can't just be here. The gentleman who finally fixed the issue was great.

CHW scheduled a technician for the next day. Technician checked system and repaired. The tech was very knowledgeable and solved the problem quickly. CHW is a really good value and very easy to work with. I would recommend Choice Home Warranty to anyone who owns a home.

I was pleasantly surprised on how fast you were able to get a plumber out to me. Unfortunately the leak is under the house which is not covered by Choice so sad. Other than that my experience was fantastic.

Had technician out within 2 days. Leaking Air conditioner was quickly repaired by very knowledgeable technicians. They were respectful and cleaned up.. Great job! I fully intend to renew my home warranty. I am happy with the customer service and follow-up up I received. I also would recommend to friends, family, and associates.

The technician you sent to fix my toilet was very professional and experienced, polite and efficient. And CHW authorized the repair quickly, which has NOT been my experience with you in the past. I have been with CHW for over 3 years and you have refused to authorize nearly all the repairs requested even though the plumbers and Heating & Cooling agents you sent said that they should have been covered.

The technician came out and checked the washer and said that the tub was bent and that he would turn the report in to you all. The washer would shake bad when it spun. He said that they would probably give me an allowance for a new machine because a new basket would be expensive. So HCW got in touch with me the next day and said that they couldn’t honor it because it wasn’t the normal wear and tear. So, I will not be renewing my contract! They have denied me before.

I used Choice Home Warranty on a couple of instances. They're pretty good. The second time, there was a little bit of delay, but it was not an emergency for me, so I could have waited. Overall, the response and the team who came and fixed the issues were pretty good.

The Representative who reviewed the contract with me was very knowledgeable and patient. I called to inquire about coverage and not to purchase a plan today as I was comparing Home Warranty Companies. But Brandon was very helpful until I decided to enroll.

I have a possible leak in an old dishwasher that may have a leak in the cable and filed a report at Choice Home Warranty.. Within a short while, it was posted and confirmed for an appointment. Great Job, and great customer service.!

Plumber did excellent work, but I reported the stoppage on 7/18/22. ABQ came but the sink was plugged the next day. I called back on 7/21/22. From 7/18/22 to 9/10/22 I had to wash my dishes in 2 small aluminum pots, to wash and rinse. I am very dissatisfied with your service.

The guy that came to my house was awesome. He know exactly what the problem was, and was very friendly. Thank Choice warranty. He is the same guy that came to fix my refrigerator. He did a awesome then too. Choice was very quick to make the appointment.

After repairs assessment, decision was to have appliance replaced. Compensation Offer/assistance in getting replacement was well less than half what amount that I can get a replacement for, even at a sale price. I have been with CHW for few years and also paid up for future years. I am extremely disappointed and wonder if I ought to consider ending relationship.

Elizabeth Was knowledgeable and very quick to respond to my inquiry. She answered all my questions. And got me a great deal. I would definitely refer a friend. Let’s see how it goes after the first time I have to call for service. Hope it not anytime soon.

Once I reached a rep everything went smoothly. Your AI needs some tweaking. Call #1 - when I said "Whirlpool" for the refrigerator the AI said "this device is not covered" and terminated the call. Call #2 - same scenario the AI sent me to a rep. Some language recommendation - none of the options were for "request a repair." So I had to guess which option was correct - I guessed wrong once and could not get back to the main menu.

The service people were very nice and knowledgeable. The only problems were that 1) they could not get out to the house for 3 days after order was placed; and 2) it took 2 days to repair because they had to get permission from Choice before they could replace the blower. Other than that the service was fine.

I'm a little surprised that in the two times we have had the equipment fix each time it has been different companies. Both of which were great people. No complaints about the service people sent or the job done. Fast. Efficient and friendly. Also helpful with information.

I was having issues with my AC cooling my house. I simply submitted a claim and about 24 hours later a technician was out and got my unit working and my house cool. The technician was very quick, thorough, and added refrigerant.

I bought my home August 2022. Inspection report advised condenser should be cleaned because the drain pan was rusted. I submitted an invoice for this cleaning August 2022. September 2022, my evaporator coil broke & my AC wouldn't cool. 9.5.22 I submitted a claim because this is a very expensive fix. Everyday they asked for more information, which took a day to get another tech to come back, a day to review, and another day to get in touch for an answer. Everytime this happened, they asked for another item.

My experience today with Account Executive, Josue **, was very satisfying - he is a great representative of your company - we signed up for both of our homes - he could not have been more helpful - thank you.

Customer service was on point and response time very good. The rapid response and updates were greatly appreciated. Appreciated the process from start to finish. It was easy to file my claim and their website is user friendly, as well.

The technician Lilly Enterprise sent to our home was prompt, very courteous and thorough. The office staff was also very helpful in finding a date and time which would work for us. Upon his arrival, the technician immediately got to work, quickly identified and then addressed the issue. We would highly recommend the company and their technician.

Tom was great! He worked quickly to identify the issue and found the Garbage disposal needed to be replaced. He installed the new one and it works fine. I would highly recommend Lancelot for this type of repair. I have no more to say on this.

Hector was punctual, informative, knowledgeable and a perfectionist. He fixed my fan, switch and outlet in a short period of time. I was Impressed with the quality of the electrician that Choice Home Warranty provided. I have never had a home warranty before but I am very happy I have one now.

Updated on 06/17/2023: I contacted NV insurance board. They said it was out of their jurisdiction and gave me a manager's contact with CHW. She said they would not pay without proof of purchase, which I gave a copy of my receipt from the ac co. She said it needs to show a zero balance!!!! After several conversations back and forth, I sent a copy of the ac warranty. She then said they would only pay me $1500, the max they pay for reimbursements. I have had a previous dispute over my refrigerator and currently on my dishwasher. I was enticed by their warranty offer, 6yrs coverage for the price of 5 and $45 deductible, which I paid in full. The warranty shows all that is covered and then once you purchase their plan you receive another warranty coverage with all the exceptions. This co is so disreputable.

The plumber was not in a uniform and came in his personal car. Could not identify if this was the plumber. He was very polite and took off his shoes because we have white carpet. Called on Friday and arrived on Wednesday. The repair was performed satisfactory.

Great service at a fast pace. Claim processing is very smooth and timely. The technicians they have contract with are very knowledgeable and punctual. Happy with overall service. I would definitely recommend CHW to any friend and have already referred to couple of my friends who have availed this service.

HVAC repair needed - Choice is quick to sell and collect premium and also quick to decline and deny claim! Several items need repair and just one item not covered under warranty, Choice denies entire claim. Very bad process. Need to reevaluate your procedure.

Installers were running behind schedule but called to let me know which I greatly appreciated. They were knowledgeable and efficient. The job was completed and I am happy with it. I would recommend this company to my friends and family.

Freezer section was not freezing and was causing ice to melt, and food to thaw, left message in evening and the next day I received emails and texts advising that they were dispatching a repairman, Frank came out and took care of it for me and all is good now...Thank you for prompt action and repair.

The technician was very knowledgeable, very helpful, very friendly. Wanted to make sure I understood everything. Technician willing to work around my schedule. I think it’s great the company that has been servicing me has been the same company.

I found Cantu's Heating and Air after no luck your technicians looking. I was told this was one of my options. I highly recommend Cantu's Heat and Air. They fixed the problem. I called the warranty company and the lady got my reimbursement forms right out to me. So I can receive my money back. I understand with the hot weather how everyone is busy. I'm just thank with both companies together I got my Air back on. Both companies I worked with were professional and understanding.

I would recommend the technician who came to fix our AC unit to anyone in need of repairs. I rate his work a 10. He was on time and went to work as soon as he got to my place, in a matter of 15 minutes we had AC and cool air running through the house. Thank you.

Just delighted. What we called in for was fixed promptly -- Sam knew exactly what the problem was. In the process, he realized the freezer drawer was not opening and closing properly and fixed that, too. Money well spent! Would definitely recommend.

I followed the guidelines of my contract, reporting my issue as required. I immediately received an email note stating that my request was received. However, it took over a week to get someone to the house to look at my AC unit that had quit working. Fortunately, I had a neighbor that was an AC Tech and he was able to get the unit running again. What's the point of having a warranty if it's going to take several days to work the issue? I know there are ways to get my own tech to come out and fix and get reimbursed, but isn't that defeating the purpose in a way after paying for a warranty? I'm doing all of the leg work! This is not the first time that I've had this type of issue with Choice Warranty....and the unit is still not 100%.

I came home from a business trip and the last thing I wanted to deal with was my AC being out. I put in a claim at 9 PM and by 11:30 AM the next day a technician was assigned and at my house. He was very thorough and found an issue that someone else hadn’t.

Choice can never seem to communicate with the technicians. Even this time, the technician has said he has contacted Choice twice but my account still says you are waiting on him. He has requested approval and the holdup is on your end.

The serviceman from Bradley Application was very understanding and knowledgeable about my dishwasher and is ordering the parts needed to fix the problem. If I had anything else to fix or if a friend needed something fixed I would definitely give their name to them!

Your Agent Michael ** was excellent with his customer service skills. We worked out a plan that was agreeable to both parties. There was no pressure and it was a pleasure dealing with him. I hope your service appointments are just as good.

My AC unit went out. I called I believe on Tuesday. Nothing had happened come Friday so I called again and nothing happened until the following week. Finally someone showed up. Luckily it was only a fuse that had blown in the unit but we live in freaking Bakersfield where gets into triple digits and I told you I had a health issue and I needed a fixed priority. You never followed up with me in person. You never called me. You just sent me some prefab email that says I can cancel my request and get my own guy and then submit the bill to you guys to get reimbursed. Isn’t the whole point of having home warranty having you guys taking care of things correctly and promptly. I didn’t know it was only a fuse. I didn’t know if it was the thermostat or the unit itself so I didn’t know if I needed a AC guy or an electrician. You guys gotta do better if you wanna keep me as a client. Very disappointed. Would not recommend you to my worst enemy.

The plan seems to be a good plan for my mother's home. Nathaniel was a great Salesman. He talked me into buying a 6 year plan which I was not interested in. It made me feel a little suspicious with the pressure he used. But again, he was a great salesman and I hope I don't regret it (which I won't if I get service in a timely manner and coverage as purchased). Again, Nathaniel is a great salesman, a credit to his profession (I work in the service industry for the military).

So far, Choice Home Warranty has been great for us. They've honored the warranty. We had about three claims going at the same time. We had one of our AC go out. We had an issue with our faucet. The AC guy was really great. He came and he fixed it. The faucet guy fixed what he had to do.

The technician was polite. Knew what he was doing. Was able to solve the problem. I'm very satisfied with his diagnosis as well resolution. The problem is gone for now. He was overall well qualified. Did a good job.

I had spoken to 3 different people for different reasons. Each person was extremely helpful, knowledgeable and kind. I was dreading dealing with the issues I was facing. Turned out I was very pleasantly surprised!! I’m sorry I don’t recall the young ladies name however I am sure the two gentlemen were Moe and Ralph. I wish more service providers were half as professional and competent. Thank you!!

I was referred by a friend and spoke to their Sales Manager, Louie **. He was quite efficient and went over the plan, and the associated cost, and explained their services, and other details of the plan that prompted me to sign up for 3.5 years.

Comfort Home Heating and Cool gave excellent service. Customer service call to the technician were very polite and pleasant to work with. I believe they were very efficient in their work. I would highly recommend them. Choice Home Warranty were excellent in providing me with a technician fairly quickly. Easy to submit a claim by using the phone app.

You had a work minute at my house yesterday. He got back to you guys. You guys sent me what you think the value of my washer is and my microwave and dryer and I paid more for my washing machine 16 years ago than what you’re even willing to give me now and I don’t go for that. I’ve tried calling you guys today. I can’t get nowhere with you so as of right now I’m pissed.

IT was beyond repair as it was 26 years old. Choice gave me a cash refund. I was able to choose my new fridge. The tech was very polite and professional. He was Roger from Allen Appliance. This is my 2nd claim from Choice. Very satisfying.

This is my first claim, the process was very easy. Waiting to hear from the technicians now. Having this service has given me peace of mind. It is better than trying to find help in the Scappoose area where I live.

The tech was good. Choice warranty is not a Good Warranty Company. The light fixture attached to my attached garage was not working and the light switch is inside my house, but Choice said they would not authorize the work, because the fixture is not a part of my house. That's a joke. My garage is attached to my house, and the switch to turn light on is inside my house. That was my 1st and only claim I had with Choice warranty company. I canceled my policy as a result of Choice action, and I do not recommend Choice to anyone...

The annual premium has paid for itself both years I've had the warranty. I've seen a lot of bad reviews on this company but I think they are unfair. This certainly seems like a reputable company to me and I am a retired legal professional 35 years in the legal field. It is not a scam company. My suspicion is that bad reviews were the result of the proper procedures and policies outlined in the contract were not followed causing issues with getting service or reimbursement. Too often I find people don't take the time to read the fine print and then they get angry when they hit a snag.

The technician was prompt, courteous, and diagnosed the issue quickly. I would definitely recommend Choice based upon our experience with him. We had an older unit in a very small space and he diligently tried to locate the control board that would work.

I was very happy with the technician that came to the house. He was in and out in no time. Choice Warranty has always done a great job of taking care of issues. I recommend choice warranty to all my friends.

My faulty microwave was being replaced with a brand new one. What a commendable solution!. I therefore gladly recommend Choice Home Warranty to anyone who desires an excellent home warranty services. More grease to your elbow Choice Home Warranty. Cheers. Your previous prompt attention to my requests was equally helpful.

Hi, I am very pleased with CHW. I am very happy with the tech that came over today to fix the problem. I am definitely considering signing back up with CHW. CHW have been there every step of the way. I didn’t expect this issues and so happy I had someone to fall back on. Thank you CHW.

He set appointment 3 times. Can’t do that. There’s nothing to more to say. We found a man to fix appliance, thinking of changed to another home company. ASAP. Not much else one can say, not going to pay you when you can’t use the warranty.

Technician was on time, polite, helpful and fully explained the issue and his plan to fix the problem. Just waiting now for the company to approve the replacement part. I would recommend this gentleman to anyone that is having issues with their dishwasher.

Simon was great. He answered all of our questions and was very patient with us. He gave us all the options they had available to us and we decided to take the coverage. I will definitely recommend this company to others.

On my first claim, it seems you are denying it..? The reason is not "normal wear and tear". Since when does a light switch not working is NOT NORMAL WEAR AND TEAR, And for $80. If this is your position. I will gladly cancel my warranty.

The service rep was excellent. He called 30 minutes prior to arrival. He showed what the issue was and fixed the problem. He did a good job. He was very polite too. I would be pleased to have him repair any other services if needed. Thank you.

Cristell **

Control panel on stove stopped working. Unable to regulate temperature in oven. Tech sent to my home to evaluate the problem. As a result, the stove will be replaced. I have been a customer of CHOICE WARRANTY for six years. Whenever I have had a problem Choice has been there to correct the situation. I highly recommend the plan to all homeowners.

Miles was awesome... I hope your customer service when I need you will be the same. I was with American Home Shield for 3 years & they are awful.. Miles was very professional & personable. He obviously has the spiel down. He is a great asset. I really like the option of being able to transfer the plan should I move & that you can cancel at any time & get the amount pro-rated.. I hope your subcontactors are better than the ones that American Home SHield has.

The technician arrived on time within the given window. He was considerate and wore his mask. He explained to me some steps I had not been taking correctly when loading the dishwasher which may have led to my concerns, so that was extremely helpful.

Thank you CHOICE for very responsive and effective service. Cr, Conrad **, One Good Plumber was very punctual and very professional. Mr. ** arrived as scheduled and immediately repaired my leaking faucets and inspected my tankless water heater as requested. I would definitely recommend CHOICE and One Good Plumber to all my friends and family. Professional service at a very economical price!

Process is work in progress so far the claim is being taken care of we are waiting for a technician to look at our problem. We were told we should be contacted in 4 hours. I’m hoping this can be resolved in a quick manner.