Choice Home Warranty Reviews

We are only halfway through this project. The tech arrived on time, inspected the A/C and said he would report his filling to Choice Warranty. The next day we received notice that the A/C would be replaced. So far we are very pleased.

Technician was on time, courteous and competent replacing fan that no longer worked. The appointment was made probably after my submitting claim. Company kept me informed as to when to expect tech. Job was completed without any problem. If another issue were to involve electrical repair I would’ve glad to use this company.

This was my first claim with Choice. Everything went according to plan. Communication and timeliness is important to me. After my first call to make my claim, I was kept informed of what to expect and timelines were met. The plumbing company contracted was every bit as efficient and and replaced all parts inside the tank.

Tech arrived on time and assessed our problem. He has to order the part and will return when it is received. I am disappointed that our refrigerator was not fixed on the first visit but I guess you can't carry all the possible parts that may fail.

Kurt ** was kind and very helpful with me getting my very first Home Warranty plan! I look forward to being a part of the Choice family. I found out about the home warranty plan through my job. Thanks for letting me join!

I had a problem with one of the vendors and had to keep calling and telling Choice, and getting them to bug the vendor. It was a long drawn-out thing and they eventually had to send another vendor. It was my air conditioner, so that was no fun. I had a different issue with my air conditioner and I had to go through the process of trying to apply online. It said I had an air conditioner ticket in the last 30 days and I can't submit another one.

My air handler unit in the attic did not come on blowing air into my vents, the outside compressor ran but no cold air into the house. Rescue Air Company responded, diagnosed the problem and fixed it in 2 hours. It was the motherboard in the air handler!

Tech arrived on time, looked at problem, made a diagnosis, contacted CHW, gave me the results, ordered part, told me part delivery would be no charge to me and to retain part until repairman would be here. Tech very professional, polite, did his job and was gone. He was with Sears and I appreciate his promptness.

2) The technician also tried to repair our microwave because it kept shutting off on the circuit box. He changed the circuit out. The outlet is active, bower we think it’s time for a new microwave.

I was very happy with my most recent experience with Hot and Cold appliance service. I have not had good experience on any of my other service calls

The Technician did a thorough inspection & then fixed the exhaust fan which was not working in a timely manner. Was courteous and mounted all components appropriately. He brought all the equipment required for doing the job, he cleaned up after he finished.

I am very happy to be a new member of the Choice Home Warranty Family. Jack was very helpful and answered all my questions. I will recommend Choice Home Warranty to all my friends. I love the VIP program and look forward to use it in the future. Thank you again.

JUST CHECK BETTER BUSINESS BUREAU!!!! Don't waste your time!!! I signed up for Choice Home Warranty over a year ago and everything was great in the beginning. I signed up for the 5-year plan and all was well. The first year they were on point, always getting back to me and getting the job done. Now I don't know what is going on there. My shower faucet needed to be changed and I called Choice, they sent someone who took my set fee of $65 and said home warranty won't cover it. I figured it was my first problem with the company so I let it go. Then my water heater started leaking, I called Choice Home Warranty and they sent someone out.

My tech was very timely as promised, courteous, professional and he got the job done efficiently and effectively. Excellent Service! He was conscious of my need to get back to work yet getting issue resolved. I truly appreciate that.

The Tech came to my house was Nice, Polite and Experienced, took care of the problem very fast, he found the garbage disposer was leaking so he ask me to call and CHW to place another work order to take care of the problem.

Choice Home Warranty answered my request for my refrigerator right away. The Technician came and sent in the problems with the fridge. They reviewed the request and made the decision to send an e-credit. I should receive a e-credit with Lowe's soon. Thank you for your service.

In amount of small time diagnosis was done. But I have parts but won’t move up time to fix dryer. That is only problem since husband is sick and I do laundry. I called two times to move up, but almost at 30th. So it will be fixed.

We had to find our own plumber...cost was 244.16 for 5min worth of work....our eel didn't go far enough....kind of sad when a company does something so easily and still charges 244 dollars....if Choice had of found one for us it would have cost us only 45 dollars our of pocket and we wouldn't have to wait 30 days to get a refund check, if it comes....

No hot water. Took CHW six days to get a plumber to my home. The plumber was great. He determined that it was an electrical issue. CHW closed the claim and I had to start all over again. It’s been 18 hours since I started the new claim. So far no appointment with an electrician has been scheduled. I now have been without hot water for 8 days. Buyer beware!

The technician was great. The problem was minor, but, I have to schedule again for the repair to be complete. Your policy should allow for some minimum amount >$100 to be completed immediately. Very disappointed that I have to take another day next week to get this repair resolved. Inconvenient for all involved.

The appointment was scheduled for between 11am and 3pm on August 16th. The technician called after 4pm to say he could not make it. The appointment was rescheduled for August 25 for the same time. Despite several attempts to reach the contractor no one showed. I was finally called about 4 pm to say they had been delayed by the weather. They arrived about 4:20 and solved the problem. The technician was pleasant and professional. I could recommend him but not the dependability of the contractor.

I do not like that appointment windows are simply assigned without consulting the customer at all to see if they can be home or if there are any conflicts. The company assigned or home warranty company should consult customer. I've had to reschedule other appointments to be home.

My plumber was the best. I had to find my own. Choice is the worst home warranty company I have ever dealt with. Do not even contact me about signing back up when my policy ends in January. I would never recommend this company to anyone. Any friend I know that is looking for a warranty company I will be sure to tell them to stay clear of Choice.

The plumber did a great job and quick. I would have the company come again, if I need a plumber again I would call and recommend. Our old garbage disposal broke. They installed new one right away and it works perfectly. Also they informed us about what not to put in garbage disposal. Very helpful.

The technician arrived on time and was very professional. He explained what had to be done in replacing the water heater. He gave me a time frame of how long it should take for the replacement if the claim was approved.

Very fast response to my claim. Overall great experience. I had no issues with the repair company. They even gave me advice on how to fix it next time. I have only used you guys twice on repairs and had great experiences both times.

I am very pleased with the service I received with Choice Home Warranty. I have been a customer for six years and got my son to become a customer. I have always had my appliances, AC, and plumbing fixed by a friendly, knowledgeable professional in a very timely manner.

I was searching online for a Warranty Company and came across several. Choice called and I spoke to a representative. I wasn't sure so I told him I would call back. While I was looking at other companies Choice called me back, only this was another rep. Now this rep, Simon, got my attention and went into detail regarding the covered items, cost, what can be added now or later. KUDOS Simon **. He is now my go to person.

Great service. Next day service. Reasonable price. There was an issue on the claim and called for the resolution. Easy to make an appointment with claim manager. Everything is available online. The claim resolution gave very positive response. Greatly appreciate the service.

Submitting a claim to Choice is fairly easy and usually, it's done online. They typically have the categories broken out to just about everything with all the systems that they cover and typically, it starts with a service call to evaluate the problem. During the pandemic, Choice was not doing phone service so they were trying to reroute to the website. But I've called recently, so they do have phone service. The technicians have been good. They've been able to service the main issue that I'm usually having. I told a friend about Choice because she has an older home. Mine is from the early 70s so there’s a lot of components and things that can go wrong. So, it’s somewhat of a gamble. Sometimes people I've heard that they buy warranties and they pay for them for years, and they never have to use them. But in my case, I had a couple of high-ticket items. So, you're seeing the maximum value.

Ac stopped working in heat of day. Contacted Choice, opened ticket, appointment scheduled. Service tech, Samm, call before arriving and instructed me to prepare for appointment. He spent a good deal of time addressing the issue and explaining what happened. As a result of the conversation, I purchased maintenance contract.

Lyday Plumbing did a GREAT JOB IN SOLVING the problem I have been having with my toilet Leaking. And all the other water problems we have been having. Thanks for sending me a real Professional in his work. I RECOMMEND LYDAY PLUMBING FOR ALL MY HOME PLUMBING!

I have had some problems with my Refrig. The agent took care of each problem with seem to come together quickly. The agent took care of each problem. They are very good in taking care of the problem.. You can not ask for better. They also follow thru with emails.

A/C was continuing to run without turning off. The initial call was very professional but then I had to call and find out why my claim was pushed back and got rudest most unprofessional person ever so then I requested a supervisor and the original person tried to give me the run around then 10 minutes later a supervisor appeared on the phone after I was given several excuses and lo and behold she was as rude as the original person! These two will ruin your business! They have forgotten they are there to take care of the customer and they don’t own the business! Other than those two Choice took excellent care of me your customer! Thank you for your prompt attention to my need!!

Not cycling through causing it not to drain. The drain hose from the clothes washer was checked and if dry. It will not cycle past the washing stage. I've had no other issues with it prior to this and it's an 8 years old Frigidaire.

The representative, Simon, went through a number of different plans and options. He did a great job of explaining each one, the costs, benefits, etc. We finally reached one that I was comfortable with. I was very pleased with the whole process and post sale communication.

The technicians were very professional and they serviced my air conditioner and waited to be sure it was working properly. J&J Ducts will be my service company in the future. Choice Home Warranty seems to be a great investment as a person on a fixed income.

Greg ** was a delight. He went above and beyond in helping us old folks understand the plan. I appreciated the way he presented himself and your company. Thank you for hiring such a wonderful man. We really feel we were treated like royalty.

On Tuesday (8/23) I Emailed CHW about my HVAC was not cooling to the set temp point. I received a surprisingly quick response informing me of a repair appointment on Thursday (8/25). Repair tech showed up as scheduled and completed the repair. The unit was low on refrigerant. The tech was timely and professional. Great job. Thanks to CHW for making things seamless and to the HVAC company, Bennett & Sons, for arranging a quick repair.

I appreciate Adam **' persistence and patience as he explained your programs to me. He is a credit to your company and needs to do a service to humanity as a sales trainer! I was impressed by the program offered to me, and the peace of mind it brings. Thank you.,

Definitely I'll refer, recommend and suggest CHW to my personal network including family and friends, I'm very happy with their services, response and commitments. My experience is very satisfactory as the issues and problems that happened to my appliances were solved and repaired in a timely manner, with high quality and very satisfactory.

The technician was excellent. The insurance was not. Declined our claim. Now we have to waste time appealing. Also we purchased additional insurance for the septic system. The sales representative stated it covers pumping septic tank. I asked specifically about this. It also is not covered expense. I’m not happy with this insurance. I should have stuck with American Home Warranty.

The customer service representative was very helpful and very patient with me as I asked him to repeat and review the warranty's coverage. I am very pleased with the special I was given and the value of coverage. Thank you!

The request of the repair of garbage disposal. I was with the understanding that if an item was not able to be repaired that it would be replaced. I did not realize that it would be replaced with an item that was of much less value than the one being replaced.

Great customer service. Rep was courteous and efficient. I would recommend the service to someone else. I totally value customer service. And that the representative listens to what your complaint is or your issue is. And in my case I received both of those personal requirements.

I am currently enrolled with Cinch and decided to do some due diligence and was contacted by Luis at CHW. Unexpectedly I ended up signing up for the 1st month and upon further review I may go ahead and save an additional $150.00 by paying for the year in advance. The numbers are better than Cinch but I just want to validate that the Customer Service/Response and replacement options are superior, that is the $10K question!

You offered me less than $1,000 to replace a 25 cubic foot, French door with ice maker appliance. What a joke. Lowe's, where I'm to go for my replacement doesn't carry Maytag. I prepaid for 3 yrs. My understanding is like appliances would be used. With what you're offering me I'll have to kick in $2,000 - $3,000 of my own money to replace my fridge.

Garbage disposal is not turn on. You dispatch plumbing company. They never show up. They asked me to send pics to diagnose. I did. They never called me back. I tried several times but after few rings phone turned to busy sound. I don't know they are coming or not. This is nightmare. The first experience with washer was great. We are very happy about your company but now I don't know what to do.

My dishwasher was considered unrepairable. However, after I checked several sources, I was unable to find a new replacement dishwasher for the amount Choice Home Warranty is willing to provide ($234). Only able to find similar dishwasher for $300, attachment hose for $32, and Installation for $180 (total cost $512). Choice Home Warranty Case Manager stated they would only pay $234 and not $512. Suggest Choice Home Warranty relook partnerships with appliance companies to help reduce clients cost, when total cost are not provided.

I do recommend Choice Home Warranty. They have proven to be trustworthy and reliable. The repair people they assigned have been knowledgeable and reliable. We have moved and I believe the new new home owners will be happy with them.

Val and his partner were very honest, knowledgeable and courteous. I would highly recommend them to family and friends. My husband and I plan to have him service our AC unit on a yearly basis. We were very happy with their workmanship.

Technician arrived on time. He was very courteous, and repaired our sink drain by replacing the strainer. Upon completion of the job, he cleaned up all the mess before leaving. It’s really nice to have a fully functioning sink again. Thanks for a great job!

I just got home from the hospital, when I realized my air conditioning was not working. It wasn't blowing cold air. I contacted Choice and immediately they put in a work order for me. L&S was out in 3 days and they moved me up in the schedule to get me Wednesday morning. They were thorough. Efficient and professional and if I ever have to have service on my heating and air conditioning system I hope they send them again. Very Happy with Choice and L&S. Thank you all.

My AC stopped working 4 days ago. Claim was placed the same day. They have yet to locate a technician to even take a look and the only communication so far has been to either ask me if I want to hire someone on my own or if I want to leave feedback. After several requests for feedback without anything else to comment about, I'm leaving feedback. Depending on how things go, I may update with a more positive outlook.

This is a great program and for the most part Choice has been easy to work with. Some of the techs that take calls are terrible though and not worth the service call cost. I have mentioned one that is terrible, Zofa - HVAC in Richmond VA, but he keeps taking the calls when they are sent out. I have to decline and then get someone else. I would pay more for professional and knowledgeable techs instead of someone just trying to make a quick buck.

Marvin, MJH Home Improvements, came out and was very professional. He advised me of everything he needed to do while there. When he was finished he advised he contacted Choice Warranty and he was called back while he was still here. He has been keeping in touch with me regarding every step he has had to do since it was approved. I really do appreciate the way this has been handled. At this moment, I am waiting for him to tell me the date it will be installed. So far everything has been going very smoothly. I would definitely recommend him and Choice Warranty to anyone.

This is our second experience with this vendor (5-Star Electrical). Both experiences were good. Their staff is personable, professional, and knowledgeable. One of my best experiences with your business. I feel comfortable with them in my home, and feel that they respect my home and concerns.

Technician arrived, introduced himself and immediately went to work. In less than five minutes he had the problem figured out. He then explained what was wrong and the options necessary to rectify the problem. Upon agreement he started work and in a short time had everything up and running. After cleaning up he explained how best to use and care for the unit. He thanked us for using CHOICE Home Warranty and left leaving us very satisfied.

After calling in for service on 8/1/22 I was assigned an appt. for 8/15/22. I received 3 e-mails confirming this appt. The service company never showed. When I called about this I was told the company assigned to me does not do work in my area. It took finally 24 days to get the problem resolved. I was told two different ways to use an out of network tech. The support staff is not properly trained to handle requests.

The technician and his company kept me apprised of his estimated arrival and he was earlier than accepted. I appreciated his due diligence in diagnosing the issue and answering all of my questions. Making a new claim online through Choice Home Warranty has been seamless and convenient.

The plumbing technician who came was fantastic! My issue is with the warranty claim in general. They set a ridiculously low price cap for the new faucet that had to be installed. So now our new faucet, while it works at least, looks like something that come out of a bargain bin in 1975. We paid a lot of money for this warranty and I'm not sure it's worth it now. We were also told when we purchased this warranty that we were in an area with a lot of technicians in different fields. Yet it took a week to find a plumber.

The technician Bill with Riley Corp was very professional and efficient. I describe the problem to him and he immediately knew what the problem was and how to fix it. I would definitely asked for this company (Riley) again. In Jan 2022, the company Integrity Reconstruction and Roofing was assigned to my claim and they never fixed the problem. The technician with Integrity was too busy trying to scam me for off-the-side monies. Thank you for asking me about my experience.

I have a Kitchenaid Refrigerator that was not cooling and according to the Sears Technician sent out it was going to cost almost $900 to repair. Choice approved the repair via an email, but told the Technician they will only pay around $450 and that we had to pay the rest. Nowhere in the contract does it state they can decide what to pay. Now I have to appeal it to see if they will repair for the price without me paying anything. They always try to find an excuse not to pay and it is always some issue with them. Zero stars run away.

Zoltan came to stick out my dryer problem. He was prompt, efficient and thorough. He identified the problem and advised what to do to correct the problem. He showed me why the dryer was pausing. it was a safety issue. Apparently the vent had not been cleaned by previous owner. I was very pleased with his handling of the situation.

Technician was wonderful choice warranty company when it came to timely communication was HORRIBLE. Case manager Lydia C. was non responsive to any email and I had to wait 10 days for an appointment time to discuss how this would be handled. I ended up paying to replace dishwasher with my own money. I called and spoke with someone in the company in the claims department (because I couldn’t get Lydia to answer my emails when I was asking about cash payout vs gift card) and asked if I could get a check vs gift card and they said yes. Well you can’t get reimbursed by check if they increase the replacement amount from the first offer. So now I have a gift card to Lowe’s for the approved higher replacement amount and who knows when I will be able to use it because I never shop at Lowe’s.

My bathroom shower spot came off the wall, Plumber came 4 days after the initial call, tried to put the old spout back in place but failed, and told us it will take 10 more days to order new parts and reschedule to fix it, Now have no shower for 3 weeks?

Had to change the day and time. Company Very Cooperative. Serviceman came in a Timely Manner, assessed the problem, explained what was wrong and would order a part and return to replace it. He said, "The office would call with a new appt." ALL WAS EXCELLENT. THANK YOU!

Submitting a claim is very simple and quick. Drop down information makes it quick and easy. After reviewing my policy to make sure it was covered, I was able to navigate all questions with ease. Drop menus stated all items that would be part of my coverage.

I have had to make multiple claims since I owned my home this last year and this company always makes it easy and a lot is covered for the price. I have also never had any issues with the companies they outsource to.

Each time I put in a claim, I am denied for the finer print (so they say) of the contract. I am what they sold as a VIP for the contract, yet I must fight for CHW to approve the service provider to do the work. And I am not alone. Since January 2022, no matter the provider, they say the same thing: This is normal - clients are reject. Not sure what happened from 2021 to 2022 but at this point, I am tired of fighting and being treated poorly. Or being told "I understand your frustration." Really, the new CHW script use this phrase before you deny both the claim and the appeal.

I have had a Choice warranty for several months and last week I called for service. My appointments have been cancelled without notice 3 times now. I called last week and asked to speak to a manager - I was told I can't speak to one but they will 'email' a manager and they will call in 24 hours - no one ever called. Service is abysmal. They work hard to sell you a policy but never deliver. I am in Colorado. They provide a telephone # for the tech who is scheduled but the phone is never answered and messages are never returned. Stay away from this company!

Evening was wonderful and explained things very well. Let me know about all the offer. I look forward to being a part of your family. My sister speak well about you all and great you all have taken care of her household items. So I know I get the same treatment. Thanks and be bless.

The customer service Person Bob was very helpful and explanatory in the About the different policies and explained how they work, what they covered and also explain to me about the senior program which was very helpful. He also took the time to stop and listen to me so he was very helpful. He also took his time and described everything in detail.

Still waiting after more than a week to get hot water. Newer policy and they claimed pre-existing problem. So now I have to make an appeal and can't talk to claims person for over a week. Which means no hot water for at least that long. Will probably end up asking for our money back and going to a competitor.

I needed a cheaper policy and I was happy to find one quickly and more affordable. Thank you to those involved with giving me the discounts that I qualified for. It’s nice to find a more affordable policy. I’ve lived in my home for seven years and I fell into some financial issues. This will hopefully help me out!

Great support helping me to Start up my service with Choice. Informative on the options. Suggested upgrading but wasn't too pushy. One thing is I received several additional calls to try and set me up with service after I had already set up. This happened for several days after. Soon as they realized they graciously ended call.

Doors and More did outstanding work. They repaired my garage door in about 60 mins. It's nice having a working garage again, as my car was locked in. He offered to open the door so I could use my car.

The sales representative that signed me up as a new customer of Choice was very thorough, courteous, and extremely helpful. I have been a policy holder of Select for 5 years, and it has not been a satisfactory relationship. I am looking forward to being a long time policy holder of Choice.

Spoke with Gary **. Very helpful and gave a senior discount. Signed up for VIP plan for 6 years with total coverage. Moved to this plan from a limited Sears home warranty plan, which did not cover nearly as much, but did offer some maintenance coverage. Gary gave me his contact information for any questions.

I would say Choice has mostly been good, however sometimes their policies leave me scratching my head. My AC went out, technician ordered parts and here we are 2 weeks later and still waiting for the part. It is summertime in Texas and it is unbearably hot upstairs. The unit is old, so I asked if I could get a credit for what the repair would have cost and just hire a company myself to replace it. The answer was "no" and they won't budge. Doesn't make sense to me, if they would have paid that amount for the repair anyway why can I not just get a credit for that amount, or even a portion of that amount, to resolve this myself? In the end, they'll end up paying hundreds to repair it and I'm just going to replace it anyway, so the only winners here are service techs and manufacturers.

The unit outside had ice on the pipes. The unit inside the house was leaking water because the pipes were frozen. The repair man knew exactly what was wrong. He fixed it and it is now working fine. I would recommend him to anyone.

I’ll be honest, I almost went away from CHW due to incessant emails and phone calls regarding my renewal. It was nuisance level. When ready, I called CHW to review yearly coverage, clarify policy terms and decide if I would renew or look at a different company. Fortunately, I was connected to Michael and he was outstanding. Due to him, I ended up agreeing to a 3.5 year policy term and am very happy. Give this man some kudos….He is an asset to your sales team & business.

Terms of replacement your reimbursed for is not replacement cost nor is it a comparable reimbursement to purchase a new appliance, pay for shipping and get the appliance installed. The fine print is supposed to clarify how they determine the reimbursement amount. Something about like/kind. I found a like/kind at the store of their choice that cost double what they determined my claim amount. And that doesn’t include shipping, tax and installation. Get your magnifying glasses out because they hide the terms somewhere in their contract. And I can’t get them to furnish me with a hard copy. Cheap!

The guys came early and were done before my scheduled appointment. They got everything fixed quickly and left the workspace clean. They got the work done and were careful to make sure I checked the work. They did a great job.

The service person was great. He was very knowledgeable, listened and was very professional. I received an email from CHW saying my claim was denied. They only cover normal wear and tear. Well my faucet handle broke from wear and tear, not damage from misuse. I'm very disappointed.

Harris from DMV/CHW was very good, assessed the problems with out Dryer (burnt out heating element), and repaired it right away. Great work in small workspace. We appreciate his promptness and attention to our problems. Not intrusive and very personable. Glad I changed over to CHW for Home Warranty Needs! Thank you!

You denied my claim because you said parts are under warranty. Still had to pay for labor to replace the part. Rip off! You could at least pay for labor. What good is a home warranty if you deny claims. Should have paid better attention to the BBB warning about your company.

Bernie is an A/C technician extraordinaire! Not only did he show up same day and friendly, but he gave us tips on cleaning and filter use that will save us hundreds in just a year on electricity costs! Don’t ever get rid of this guy!!!

Couldn't find my policy number to file a claim online and I called in and got good help on two claims. They also provided me with my account number and the numbers for each of the claims that were filed. Then I received emails for each of the claims with the number.

I would recommend Cortinas & Sons to friends for A/C work. I would ABSOLUTELY never recommend Choice Home Warranty to anyone because I believe Choice tries to avoid covering repairs that should be covered items. In other words, they are stealing from me. Wishing CHW a swift failure and indictment!!

The operators listen to make sure they understand my concern. The technicians are very professional. When I have made call for claims, I get serviced right away. From Samsung microwave repair to Air conditioner I get a call right away to address my concern. Thanks.

The young lady I worked with this morning was extremely professional and kind. She placed my two claims with no issues. I would definitely recommend to others. Choice Home Warranty has always sustained fabulous customer service in my experience. Great!

Fast Service, had a few claims and Choice Home Warranty is fast and responsive. It takes them less than 5 hours to response even after hours. Customer Service representatives are very helpful and are always willing to help. Easy to enter an online request.

Our tech was precisely on time. We loved the status messages we received regarding his arrival time. He diagnosed the problem immediately...which was a welcome surprise since this is the second time in six months we have had the same issue. He had the parts with him to fix the problem and complete the repair. The guys from Sears really know what they are doing. I would strongly recommend him to anyone who asked.

I filed a claim on Saturday & a technician was at my home Tuesday am!! Very knowledgeable & professional. Problem resolved. Would highly recommend. I have used other companies in the past. Choice is clearly the best. As a former Realtor I would definitely suggest that all home owners have a policy.

Very knowledgeable and very determined to do what is right and what it takes to fix the problem. Was prompt and was able to determine the problem quickly and get approval quickly for the repair. Left my home clean and back to normal.

Very nice and professional. Went right to the problem and fix it. Timely and cleaned up the after he completed fixing the problem. I would recommend this company to my friends. His knowledge about the problem was resolved. He answered all questions.

Refrigerator needed a compressor and having this warranty was the best thing I could have invested in. Choice Warranty took care of the repairs which saved me a lot of money. Thank you Choice Warranty for providing me with great services.

Garry ** of Williams Plumbing is awesome! He's extremely good at what he does. I would highly recommend him for any plumbing issue big or small. He's prompt and efficient. Very thankful Choice sent us him. This was the 3rd time we have had him in our home.

The LED lights in our refrigerator went out. I Filed a claim online and almost immediately got a response saying an appointment would be made to address the situation. Service tech came to the house the next day, diagnosed the problem and ordered the parts while at the house. I received a confirmation email that the repair parts had been ordered and a date in a week to complete the repair. Very efficient and professional.

Technician found the problem and he ended up having to replace the device. He was extremely friendly and professional. He completed the job in a timely manner. He had me test the door to ensure everything was working correctly and he also polished the area before leaving.

Called Choice Home Warranty on Sunday to report a leak under my kitchen sink. They set up an appt. with a plumber for Tuesday morning. They replaced my garbage disposal today. Very satisfied with the work and the very knowledgeable plumber. I would recommend Choice Home Warranty to friends and family.

The Technician was very polite and helped me to understand the problem. I'm impressed with your company. Professional and overall curious answering my questions. Finally the Technician told me he would get his parts and approval and he would get started on correcting the leaks in the bathroom. Could be fixed before my company and family are in town this weekend.

One of the parts of my stove wasn't functioning properly. Choice sent someone out within the same day and they resolved the problem. The tech was very good. My air conditioner was not functioning and the guy they sent out resolved that problem as well and we've been cool ever since. I like that the response of Choice when I called in for help was quick.

The salesman named: Luke was very professional and informative. He acknowledged my US Military Veteran status by giving me a wonderful discount. Luke was pleasant to do business with. Luke answered all my questions in a proficient manner and was very helpful. I would recommend my friends and family to this company for all their home warranty needs, because I think this product is awesome.

We called in the repair, appointment confirmed within 3 hours for the following day. Technician arrived exactly on time, called ahead to confirm, on arrival identified the problem straight away and ordered the new part. We’ve already got the time scheduled for the new part to be fitted, great service.

Choice Home Warranty has been great for us! Top Notch Plumbing did a wonderful job fixing our plumbing issues! They have been out to our twice and they have been professional and knowledgeable about the issues and fixed within minutes.

I have been a CHW client for over 2 years and have had great experience overall because of the following:

Got me my air conditioner running in no time at all. Rusty is informative and explains what is going on with the faulty part that needs replacing. Checks to makes sure things are running well before leaving. Sincerely Cherlyn **.

Hello, I was provided with professional, courteous, friendly & knowledgeable service from Tony. All my questions were answered in detail. Even though your website is excellent, Tony filled in all the blanks for me… Thank you, Paul H.

Very good plumber. He was very prim and proper, Clean. He seemed like he knew what he was doing. Very good to talk to on the tel. He came when he said he was coming. Explained to me what he had done. Was kind to my dog and me. That said a lot about a person in my opinion.

I filed the claim and had a notice within 2 hours that the technician would arrive within a 4 hour window that afternoon. That notice was later updated to a 90-minute window and he arrived shortly after the earliest time. He diagnosed, fixed the problem, and was on his way within a half hour. I appreciated receiving emails and texts to update the arrival times.

I sent in the claim request at 6:30 am on Sunday, I checked its status every hour, after 6.5 hours I called customer service they stated it could take up to 9 hours, next morning nothing, so I called my own contact and they contacted me in 5 minutes. I was about to hit the button to use my service and all of a sudden the claim was given to a company that would be out between 3:00 - 8:00 pm, I cancelled them and used mine. Hot Water Heater is fixed.

Thank you for taking my claim and providing professional, expeditious, quality service most needed for a leak under my faucet, I received same day service from a quality Plumbing service Mr. **from (DYC Plumbing). Services both from Choice Warranty and DYC were superior, and I'm humbly grateful for this experience with you both. Thank you.

My AC unit stopped working on Saturday 8/20/22. I filed a claim on Sunday afternoon. The AC company set appointment for 11 am - 3 pm on Monday. Technician came on time and fixed a problem (bad capacitor). I'm very satisfied with Choice Home Warranty and the AC company/technician. It was a quick response and quality work. I would definitely recommend CHW to my friends.

Choice Home Warranty is a terrific Home Warranty Company that works quickly and diligently to resolve the issue the homeowner is facing. The communication with the company is excellent and they are easy to contact. They stay in touch from beginning until the job is done and you're satisfied.

In the past getting someone to take the work job had been a problem, but they have improved in that area. However, I am still waiting for the item to be Repair because they have searched for the parts. So I am still able use my washer until the part arrives. So maybe giving a five stars might be too soon.

This was a pleasing experience and negotiations with both parties. My wife and I have been frustrated with several home warranty companies. This company ensured that our home needs would be met. They left us feeling that this company had us without any doubt.

The salesman was such a pushy **. I intend to cancel my warranty. He just wouldn't listen to me when I told him I had to go. His response was to simply yell more sales pitch crap down my throat. If that's what this place is about then I'm going to find some other place that doesn't look at me like I'm a freaking number, a cow to be milked.

After the first microwave repair the oven/microwave unit had a rattle. I thought it was just a temporary after repair thing, but it continued and got worse. I called one day after the 30 day warranty period and had to initiate a new repair as opposed to a warranty call. Some screws had not been tightened sufficiently the first time and had gotten looser. The technician, Cortez, admitted that he had not gotten the screws tight enough. It is fixed very well now.

Very quick response! I just like the plumbing company used as well! They answer all questions, fast, friendly and go out of their way to please me as well as clean up after themselves!!! My last plumbing company left a huge mess and did a lot of damage. So glad you have a great company working for you! *****

Peter, My technician, was terrific! Not only did he check my washing machine, he offered information that was so helpful to me for the future! He didn't try to rush in and rush out like I was just another service call! I really appreciated him and wished more technicians were like him!

Mike and his wife showed up on a Sunday afternoon and within minutes, identified the problem and addressed it accordingly. Delightful people, Mike is a highly competent technician and for future AC needs, I will have him do the servicing. Was very satisfied with his solution to the problem and he earned my respect for his ability right from the start. If I were you, I'd send him all the calls you get in the Phoenix area. They are honest, exceptionally professional and have found a loyal customer in me from their first encounter.

We felt that they were acutely interested in getting the job done. I am so grateful that we signed up with them, air conditioning is not cheap, and we never could have afforded a new one without their help. They are there when you call from minute one and stay with you through the extent of the claim. We had another company who was absolutely not interested with helping us, and I am so sick of everyone blaming covid for their lack of interest.

Air Conditioning was out. AZHVAC picked up the ticket and arrived a day early after calling to make sure I was available! Checked everything out, determined I needed a new AC and explained the entire process to me including what extra charges I will need to pay. Highly recommend.

Problem was fixed in a timely manner without any haggling. It has been a pleasant experience with both claims I have submitted so far. I will definitely recommend Choice Home Warranty to anyone looking for a warranty to protect their home.

Appreciate the prompt service and cold air. They came on a Saturday accessed the problem and were back on Monday with a new a/c motor. Kevin, the technician was great. Would highly recommend Choice Warranty; this is not the first time I have had to call them for one reason or another and all has been handled promptly and to my complete satisfaction.

Choice Home Warranty provides excellent service and send out people who are friendly, patient and knowledgeable. They are in and out of my way in no time. I appreciate the amount for service that’s required because it’s affordable. I will recommend Choice Home Warranty to every homeowner I come across.

The technician that came did an amazing job and was very knowledgeable in the issue. He went above and beyond to get the job done. He was helpful in explaining the issue at hand so that I could explain to my spouse in detail the work and how he fixed a very simple issue.

My water heater stop working on Saturday and Monday was the earliest the contractor came to the house and I was told it would take 2-3 week to fix. Called Choice and after waiting 30min was hung up on 3 times. Long story short I had to pay myself to get it fixed and was done the same day not 2-3 week that it would’ve taking with them. Also was told I would have to pay an additional $450 after paying the $65 Service fee to the contractor already. Very dissatisfied with the customer service and how long it takes for them to even get someone to come to your house to resolve the problem.

Kelly arrived at my home in the given time frame. Kelly arrived at my home in the allotted assigned time. He was very polite and VERY intelligent speaking. A young man with great knowledge!!! He knew what he was doing. I was impressed with this young man, since I was in education 40 years. He replaced my disposal with ease and I am very happy. I enjoyed having him in my home and would have him back here anytime.

I was very pleased with Noah Plumbing. They gave a quick response and repair. The plumber was pleasant and easy to talk to. They’re a good plumbing company. Good work, great work. I’ll use them again and recommend Choice Home Warranty!

Technician called to confirm appointment...He arrived on time...Efficient installation...Works perfectly. Very pleased with the process. Pleasant experience...Excellent service. I would recommend to a friend.

First tech you found never called. Never showed up. When I called Choice they said wait a couple more hours, Next techs were on time and were paid 75 dollars. Then I was told it was a “pre existing” condition so nope they would not repair it. I live in a retirement community in a 20 year old mobile home, everything is preexisting. So far I am not pleased with Choice Warranty. 75 dollars of my SS down the drain for doing absolutely nothing but saying they can’t help me.

The agent was great. However, can not complete my comments because I have not had my service as yet. When the service has been completed, then I may be able to enter a complete comment. My desire is that I get a good high ranking company that obey the Covid 19 protocols, wearing masks, would actually prefer shoe covers, etc. Also, that can complete task without having to return on a second trip.

Technician came out introduce himself. He was very professional and explained exactly what was wrong with garage door and what needed to be done to fix the issue. He also gave me time he would be back to fix the garage door and he was!

As I stated before $190 will not replace my microwave. I read up on troubleshooting from Samsung. It said it could be as simple as the door button could be broken, The contractor did not check that. If that is the case, I could keep my appliance which I would like to do.

As I stated before $190 will not replace my microwave. I read up on troubleshooting from Samsung. It said it could be as simple as the door button could be broken, The contractor did not check that. If that is the case, I could keep my appliance which I would like to do.

Bernado was very prompt on the service. He ordered the part for AC right away. The part came in 2 days earlier and he installed it the same day. 2 thumbs up. I would recommend Bernado to my family and friends.

I called to report that my electric oven had stopped working. An appointment was made with Sears for a home visit on 08/24/22. The visit has not been made yet. They will be coming between 10 and 2pm. I expect the service to be satisfactory.

The service at Home Choice Warranty was outstanding! They dispatched Formula One Air who responded quickly. The system had a leak and the coil had to be replaced. They did a professional job, they went the extra mile. Thank you so much.

Very pleased with filing a claim. The technician arrived later the same day and repaired the ice maker in a timely manner. He was very knowledgeable and courteous. We were greatly appreciative of the service. This is the second excellent service we have experienced with Choice Home Warranty.

Saving me from hanging up, Francis, A GREAT REPRESENTATIVE, ended up selling me a 72-month policy. I confirmed coverage and all the terms. As a veteran Francis thanked me for my service and had his Manager, Mr. ** allow a veteran's rate.

I was happy with the Refrigerator claim I filed- it was fast and service was great- The upstairs air conditioner claim was close enough to the same. -I am not happy with the downstairs air conditioner claim- I filed Friday- It's Monday- and they asked me to find my own contractor- I am abroad- and I wrote them they would need to contact my son- Also I was denied my Grinder Pump claim-and Luckily easily fixed - So my satisfaction ratio is currently 50%. If the air conditioner downstairs would go as well as the upstairs I would be 75% happy. And if they find someone in the next 24 hours I would change my rating to 3 stars- When you pay for a warranty you expect them to do the work.

Shawn was very helpful and informative about your service and plans. I would recommend him to be a contact for the next person to inquire about your service and plans. He was very helpful and detailed about your business. He also was informative about any questions I had. Glad I got him!!!!

Recently had my dishwasher that stopped draining. Technician came out. Couldn't find a reason and after moving stuff around in the appliance finally said something broke and I specifically asked if it was something I could have done and he said, "No.. It just happens." I'm not sure why you have reviews of cases that were denied coverage because the decision is made final without any reasonable excuse.. I have no access to the machine. I was told a piece of glass may have gotten into it. I have had nothing broken in it. Or missing to account for whatever the reason is that was given. This again is just an excuse to not pay to repair the damage. I was told to take it up with the technician who serviced the appliance, if I feel he broke something. But I am looking for another home warranty service and as doon as I find. One will be discontinuing my service and will be sure to let everyone know the kind of service that I had experienced with you.

Michelle was very professional, knowledgeable and friendly. She wasn't pushy and she answered my questions. Michelle took the time to make sure I understood everything. In addition, the plus for me was that CHW is a company based in the USA and it gives veterans discounts. Plus, Consumer Affairs gives it a top rating. I hope that I am not disappointed.

I purchased a 3 year warranty. Statements from associates are FALSE! When my policy became into effect, I had an issue. I contacted Choice. They sent a tech out 9 days later, the tech reviews, the company DENIES the repair and I have to pay $65.00 service fee and my item is still broke. I have requested a full refund. They have NOT released any refund yet in 25 days, but CLEARLY STATE that it has been issued. I have asked repeatedly for the BANK TRANSACTION NUMBER. NO RESPONSE!!!! All their emails sent to me and the others to the "BBB", if reviewed all, will show a very inconstant statement every time, different dates and facts, but never a transaction number from their bank. "Be aware, this is fraud!"

I contacted Choice because my A/C unit was leaking water. The process involved in booking a service call was easy and quick and the problem was resolved within 24 hours. I was happy with the service from start to finish!

Policy #: **, Claim #: ** - The whole process took too long. I submitted claim on Friday, 8/12/22. Received appt notification on 8/13 for Wed. 8/17 for 11-3 with Diamond Garage Doors. Appt. changed by them to 8/19 for 3-8 pm. Then changed again by them to 2-4 pm. Then they called at noon on 8/19 wanting to come now. Told him no one home till 2, so he waited until then. Repair done, then kept badgering my wife before repair and after to do other maintenance while there, wanting several hundred dollars we did not have. Kept saying Choice would not cover if maintenance not done and he would not get paid. She heard him on phone telling someone he had tried and tried to get her to allow him to do other work while he was there. We were very happy with repair, but not the going on and on about how we needed to do the other maintenance right now.

Most warranty services would have cost me much more although the Representative was considerate and knowledgeable about different options for me, I wasn't able to purchase more than one year being my vehicle just broke down. Gina had answered all my questions. I feel very confident in this company. Thank you, Gina.

Lightfoot HVAC showed up in the time window promised, and quickly identified a capacitor as the problem. They replaced it and had my AC back on within an hour. Good quality contractor, will ask for them in the future. I wish all HVAC contractors were as quick and professional.

Agent was knowledgeable and friendly. Handled my claim quickly and very well. I was well pleased with the transaction and will comply with all terms and conditions to ensure the service is handled correctly. Thank you for the quick easy filing of my claim. Have a blessed day.

Choice Home Warranty responded immediately... at 0630 in the morning! We feel comfortable knowing that Choice Home Warranty is there for us. Customer service is paramount and Choice Home Warranty certainly provides. We originally purchased a 6-year plan and couldn't be more pleased.

Tom called me to set up the initial evaluation at 9:00 pm the same day and scheduled an appointment for the next day. Tom and his helper were on time, professional, and diagnosed the problem super fast. He called to let me know he was at my house and kept me updated on the status. He didn't make me feel like an idiot because I don't know anything about garage door openers. He is a definite A+.

Arrived on time.. Diagnosed the problem. Went to Ace Hardware for the parts needed. Fixed the fan (chain that when you pull on it starts the fan had broken off). Very courteous and efficient. Cleaned up and sent me a receipt.

Choice's claim process is easy and the reps and the techs are very good.

While we were on vacation our A/C unit began to act up. We called Choice Home Warranty to report our problem. A technician was assigned to our A/C system. Our system was checked and repaired efficiently and professionally within 48 hours. Thank you Choice Home Warranty.

Despite AC repair is cover claim was denied. Now I need to wait for review while it's hot outside. Considering to cancel my insurance. When I was buying my insurance I was promised that staff which was denied will be covered.

My ac is still not keeping up with the thermostat. The tech was here on Fri but arrived after CHW had closed and could not get permission to do what was necessary to fix and repair my unit. I paid an $85 service call for nothing. Now I need him to return and finish the job. I suppose I will have to pay another $85 service call, which is not right since he could not do the job when here on Friday 8/19/22. Please send him again ASAP.

I received a e-mail stating that I would get a limited time offer of guaranteed $75 service call fee. Why is my contract quoting $85? This offer may have come after I filled in my information. Either way please change my contract to $75.

It took 6+ weeks to get the repair Tech to my home. Took too long. However, the Tech knew what he was doing, and had the refrigerator working within a few minutes. He brought the correct parts and it worked. It took him longer to complete the paperwork, than to fix the refrigerator. Very satisfied with him & the results, not so satisfied with the long wait time.

Stopped pumping out water Tech arrived early and on time worked, knew what he was doing repaired in great fashion, very nice young man. All my dealings with Choice have been 100%. I would tell every one to apply for Choice warranty. You can't go wrong.

I was able to contact the technician to reschedule the time within minutes of getting an email from Choice Home Warranty. He was extremely flexible and worked with me while I needed to arrange someone to be at my house, even letting me know he was on the way. When he arrived at my house he worked quickly finding the problem and fixing in within 30 minutes. I have kept a close eye on my water heater but have seen no more water leaking. Highly recommend.

The technician was professional and courteous. He was working when I arrived home. He explained why the system wasn't working and what needed to be done. He was even close to the cost that I would probably have to pay for the replacement. He was efficient and fast.

The technician (Mathew) was very professional and diagnosed the issue immediately. Took care of the issue and successfully repaired the problem with my unit. Discussed the issue and gave me additional information on maintaining the unit. The technician was knowledgeable of the issue and displayed a positive attitude throughout the entire process. Very Satisfied

I'm very impressed by the service provider being quick to assess the problem and advise the actions necessary to fulfill the repair. He was quick, to the point, and clear in his explanations. I anticipate a quick repair job once the necessary parts are received.

I've had issues in the past but this recent experience gets 5+. CHW Rep was very prompt in addressing my concerns. Very friendly & courteous. Plumbing company Montanino was professional & on time Silvia in customer service was superb. Highly recommend.

I complained on Tuesday and I was scheduled on Friday afternoon. The mechanic showed up around 5 pm. He was very nice and professional. Checked and left for parts he didn’t have. Then call me back and fixed it. Thanks for his help. Great job.

I am very dissatisfied with Choice Warranty. The technicians Choice sends only want to replace not fix the appliances. In the case of my water heater that had to be replaced, I have been without hot water, cannot take a shower, for 4 days and there is no end in sight. The plumbing company is closed until Monday (2 days from now) and then they say it could be another week before they can replace the heater. I would have been better off not having a warranty company and simply calling my own plumber.

Hello, The representative who helped me with my claim determination was fantastic. Very personable and effective. This was my first experience since over switched over from Fidelity and I was impressed. I had the appointment with Elsa ** and Case Managers Dielliavissia S & Thomas H, Friday, Aug 19 · 11:30–11:45 AM. I believe I spoke to Dielliavissia. Thank you.

Eight year old Kenmore front-load washer had the bearings fail. Repair was gonna cost more than CHW would pay. The technician was great and the process was quick. CHW opted to “replace” the washer. I was a little disappointed that replace doesn’t mean replace. It means CHW offers you a cash settlement in the form of Lowes credit. My settlement was fair but not close to the cost of a comparable new washer. Also a little disappointed that it can take up to 30 days to get the Lowes credit. If it had been a true replacement I would have rated 5 stars.

Arrived in a very timely manner. He called us to let us know he was in route to a home.

The technician was on time, polite, friendly, and fixed the problem by installing a new kitchen sink faucet. I was very pleased with the service and I will definitely recommend Choice Home Warranty to my friends and family in the future.

Pierre called me to follow up with my request for an account with Choice Home Warranty. Throughout the entire call he was kind, professional, and considerate of my needs, explaining everything. He answered all of my questions and ensured I was good to go before we disconnected.

Choice Warranty may have a great media department but abysmal customer care. Why? In our experience, the customer service folks are either unwilling to read, don't know how to read and interpret, or can read and interpret it but under instructions not to follow its written policy, and/or plain and simple intimidation and a delaying tactic. I will let the customers decide the truth.

The technician arrived on time and diagnosed the problem with the washer. Then left to take care of other customers, but returned later with the required part, and completed the repair that same day. Nice work Cheryl! Our only complaint is that both times that I have filed a claim, our earliest appointment is always 6 or 7 days out. Which is way too long for us to have an appliance repaired!

Even if it's a emergency like the refrigerator dies suddenly and you've got a family of six. There is no going above and beyond. There is barely doing the bare minimum. I asked if just replacing the same part over and over again and over again just for good measure is it good business model. I've had the same thing fixed three times in the past year. The definition of insanity is doing the same repeated thing and expecting a different result. I sometimes feel that this is the endless loop that we're in. With it being the same issue over the past year I would think there were further steps to take to make sure there's not something else going on that they're not seeing and that would have been a recommendation rather than just blindly accepting the same repair for the third time in less than a year.

My kitchen sink was backing up. The plumber company that was sent did a good job. I'm glad to have Choice Warranty. Everything was done quickly. And in a timely manner. I will refer family and friends. Thank you for the service.

It took over 2 weeks to have them come out, this is totally unacceptable! It seems to me that you would have more than one company do this. We could not use kitchen sink or dishwasher for those two weeks because of the leak.

I called Choice Warranty about my AC not work. We did have some disagreement about response time 6 hours vs 24 hours but Tech showed up next day. I was going out of town for 3 weeks so I was a little tense. Tech replaced a Capacitor which helped but did not fix all the issues. AC was not getting cold. Contacted CHW and they had same company do a follow-up next day. Had a leaky valve stem and system works great now. I actually sent info to a friend to sign up with CHW also my girlfriend son to sign up. I recommend CHW to my friends and family. Thanks CHW for being patient with me in 100 degree weather.

Although the techs were backed up with their work load and were a bit delayed in getting to our home, they were excellent. They were professional, knowledgeable, respectful, and kept us informed as they diagnosed and repaired the problem with our washing machine.

Tech called me ahead of time and arrived timely and was very courteous. He kept me advised as to what he me was doing to fix the problem. Very informative. I would recommend him to my friends and my neighbors. I am happy with the response time from both Choice and contractor they sent.

This has been an ongoing problem, known by the plumber, who has been here twice before for the same problem. Yet when I needed him back after 30 days for the same problem, I was charged an additional service fee.

Updated on 08/25/2022: Bennett & Sons - repaired air cond. I’m so satisfied. Tech was knowledgeable. Professional. I’m very happy. Garage door repaired by S & M garage doors. Tech was Imran a gentleman also and he did an excellent job. I couldn’t be happier.

First real contact Seth was gone so I ordered with the help of another associate. I think I got what I was looking for. I will respond with more impressions when I see just what I got. At this point I have no other experience with the company.

Your Tech from Sears Repair came and installed the new pump/motor in our Maytag Dishwasher and checked it out for the operation. The wash cycle worked fine, but he was not able to check the full cycle as he was running it without dishes. When my wife started to use it, the washing was great, but it did not DRY the dishes. She has run numerous cycles so far and it is not drying the dishes, therefore we are requesting a Tech to rectify the drying problem. He did a great job with what he had.

The tech that came to check out my lighting problem was very polite and professional. He recommended changing the light since the bulb flickered when turned on and it is an older light fixture. He also suggested I replace the fluorescent one too.

Contractor was professional, personable, timely and courteous. He represented well! He called to verify the arrival time. After assessing everything he gave me his findings orally. Mr. ** also gave me a receipt with the diagnostic fee and his assessment. I feel I can trust his work and judgment.

I am very pleased that they provide a special plan for seniors and military veterans. I was surprised and delighted when their representative, Elliot, explained the plan and set everything up for me. I think this is a good program and helps those of us who cannot afford all the maintenance required in owning a home as you get older.

My AC broke and needed service. They originally scheduled it a week out, but I asked if there would be an earlier appt because I was dying of heat. They got back to me right away and I was able to get 4 days faster! Loved it!! And my rep followed up with me to make sure that it was fixed. I’m so grateful and very satisfied!

The Manager explained everything to me in detail - how this would work, on Plumber coming out to fix my toilet, even for the things I have to pay for. I now don't have to guess about how it work. He was very

Y’all really surprise me this time, I was very pleased with this company timing and process on getting the job done. 10 out of 10, I would recommend this company to any homeowner that was someone by their side…

Troy you as very helpful and explained all of my questions prior to purchasing the warranty. We were very happy to know the options and techs in the Hiawatha area. We would recommend this company to others. This company sounds much better than the policy my parents purchased when buying their new home.

It was really easy to sign up for your home warranty plan, but nearly impossible to cancel. It took me an hour and three phone calls to cancel your service. First I was put on hold for 15 minutes then twice I was intentionally hung up on, the third try I was put on hold for 30 min. The fourth time I was transferred to customer service in Taiwan and was promptly hung up on. I was finally able to cancel one policy and soon realized you didn’t confirm I cancelled both policies and had to call back again. I’m not sure if I’m actually cancelled or that you will now use my personal information in a fraudulent way. I will never recommend your company.

Pioneer Overhead Door came out and fixed my garage door in a jiffy. The door would open sometimes and then not close all the way other times. The problem was an out of balance door. In no time they had the door working properly. Great job!

I placed my claim online for my ac unit. Choice immediately worked on my claim and I was contacted within an hour by JJ’s Duct Service. The next day the techs came out and fixed the problem. I would recommend Choice to anyone.

Choice Warranty. Finds loopholes not to pay for repairs on your AC. They may pay a little bit for a cheap replacement. But not all the work that it would require to repair. Very happy happy with their contract. Read carefully before getting contract with them.

Sergey (technician) was great! I would recommend him again. He explained what he found and what the next steps were with regards to the repairs. He said I would be hearing from Choice Home Warranty regarding the refrigerator repair of the compressor. I received an email later in the day from choice home warranty saying that they were going to send me a check to replace the refrigerator.

I have been happy for some claims (little plumbing issues) but when a bigger issue came up, they did not deliver. My A/C did not cool from one day to another because the condenser broke down. The technician they sent, seeing an opportunity, decided to make the covered repair of my condenser, contingent upon an upgrade of my whole A/C at a cost of 6k to me. So either you upgrade and pay 6k and we fix your condenser or we do not do anything. This is call blackmail by CHW and fraudulent abuse by the technician. Do Not Use! They are much better companies out there. I use Sears by Cinch for my other property and have been happy with them (incl A/C issue).