Choice Home Warranty Reviews

My problem was that the freezer still worked but refrigerator part was not cooling. First tech I would not recommend but the second one was very good, fixed the problem and gave helpful information. The fan had died and froze all the drip lines.

Within a very short period of time CHW hook me up with a plumber. Was able to schedule me quickly as well and was there within the time frame that they stated. Work was done quickly and efficiently and correctly.

Robert is the person I spoke with. He was a gentleman through the process and I would recommend him as the person to call. When I first contacted this service company he had called me back and offered me a fair price and I appreciated that and when I had everything confirmed I returned the call to him and the rest is History.

In the past I had other home warranty that did everything withing their power not to provide help with you most needed. When it comes to Choose Home Warranty that is not the case, they got your back. Love these guys.

Got a quick return phone call and spoke with a very nice sales person. Have not received anything such as an account summary. Only got this survey. I need some sort of receipt of payment, etc. that explains my coverage. Thank you.

Easy fix this time. Vlad came out again to fix an appliance and show me how to identify issues in the future. Came same day as I called and I was able to communicate by text for an ETA. Fast and Reliable service as always.

Technician was knowledgeable and courteous and had replacement part in truck. Very satisfied with service provided. He also came within time window provided and called beforehand. Would hire Quality Ambient LLC again for any HVAC problems.

The technician was excellent and answered all my questions. He additionally answered my phone call after the repair and was extremely helpful. Thank you for sending Thomas Neels Plumbing. Highly recommended! Please send us Tom Neels for all my plumbing needs. Thank you for your help.

Former electrician couldn't solve my situation, but this one was wonderful and problem fixed! He researched, traced lines, switched breakers on and off, replaced 2 switches and even matched the correct plate covers. Now he's on to repair a couple other areas that others couldn't. It's like having a genie!

Daniel was very knowledgeable, polite and communicated very well. He was here when he said he would be. He found parts when no one else could. I just meet him for the first time so I can't comment on anything else. Looking forward for Nov 4th when he comes back.

My garage opener wasn’t working; I called and was given an appointment very quickly and the technician they sent was very polite and knowledgeable. He resolved my problem. I had to get a new opener and that was covered under my plan.

You gave me email that said he would arrive between 11am and 3pm. I cleared my calendar till 4pm. I called him at 3pm as he had not called me. He said his order time was for 4pm to 8pm and he was coming from Orlando. It was NOT his fault. It was yours. So he arrived at 730pm and left at 740pm. Quickest $65 for doing nothing but tell me that it was probably internal magnetic part of motor and it could not be repaired and that you would email me the next day and give me a check to go towards the replacement. He sent you a picture and report. You never sent me email. I had to call you Monday the 21st and you went around and around and said you were sending me a letter that you denied my claim???? For what reason???? It was clearly wear and tear.

Been over a week since I made the claim and hot water heater is still not fixed. No communication when it will be fixed. I’ve called multiple times for an update but keep getting the runaround. Claims they are waiting on a part.

No problem starting claim. I had a small glitch this time with scheduling appointments but the second repairman was nice and knowledgeable. The main problem is the 30-day wait for an email egift card when your washer needs to be replaced.

Very pleasant and knew what she was talking about and that means a lot. She gave me her direct phone number and you don't get that very often. Told me exactly what to look for and how to do claims and what phone numbers to call and also that you can go on the computer and how long the contract is and when it would renew.

The coverage and customer service are wonderful. My one complaint is that at the beginning of this week I opened up two claims and only one has been followed up on. The one technician that came was wonderful and efficient but I would like the other claim resolved. Thank you!

Choice Home Warranty ended up being the most responsive via email. We started with them in September. We had to wait 30 days before they activate it. All we did was get a “Welcome to Choice” email. When you sign up to get a quote, you get many calls. They just keep beating on you and Choice did the same thing. I never realize that it was going to inundate me with emails, phone calls, and text messages. They're brutal. My biggest concern was it was always a one-year deal. I didn't even know they had a three-year or five-year. It was never in the offers. They were really in the hard press to get me to do the one year instead of going for five years or three years for a better price. They just drove and drove, and it made me feel like they didn't truly appreciate me as a customer. They just appreciated the dollars. We kept them though.

I had a home warranty before Choice Home Warranty, and I was very dissatisfied with them. I called Choice Home Warranty up, and they gave me a great rate. Their technicians are very knowledgeable and friendly. They get the job done. Sometimes you have to wait a little bit for their customer support. But usually when they get on the line, they are Johnny-on-the-spot.

Still waiting for a technician to assigned to fix my hot water heater. This should be done at the time of my call. I shouldn't have to wait for hours in order for a technician to assigned a simple job.

Overall I am happy with the service I receive from Choice Warranty. The one area that can be managed better is the supplies that the technicians have. If you are coming to work on a unit you should minimally have what is generally approved. I find it hard to believe that these technicians only have what’s not covered on hand prompting a person to get it because they do not want to wait until the product is ordered.

I was having A/C problems and made an appointment thru the app and I got help quickly and my problem was solved. They even showed up 2 days early which was totally unexpected but definitely appreciated. I have five stars on there for now and if that changes I will change the review, but I'm sure it will remain as is.

They are very efficient with my claim. Technician came after 4 days and fixed the problem. I will recommend to everyone this company. Thank you for your service. I had few claims before. They did the same respond. The money you pay for them is very worth.

Though ice maker was not filling properly. The technician told me it was a problem with the drain. He cleaned out the drain and found a lot of broken glass. He then defrosted the coils and cleaned the coils and the drain. He was very efficient, knowable, pleasurable, and fast. I would recommend him as well as CHOICE HOME WARRANTY to anyone and everyone I can.

Fast easy great service! Tech person was very nice and made the experience smooth and quickly. The online service is also very easy to file the claim. Once the email was return after filing claim got it on the next day.

I tried to turn my furnace on and it would not stay on. I could hear the burners come on then off. I called Choice Home Warranty (8 times) and got the same answer as if they were reading from a cue card! They said they couldn’t find a service company in my area that wasn’t booked up! They recommended I call a company and have that company fix my problem and I would be reimbursed within 30 days! I know how this works! They (Warranty Companies) find something wrong with what or the way I did things and won’t pay me back! I have a $75 deductible through Choice Warranty but would have to pay the whole bill up front then wait for my money!

Transmission for washing machine required replacement. New part in one week but part was not new. It was used and defective. New transmission came two weeks and the repair was made. We were without a washer for almost a month. Reached out to Choice and obtained pushback and some lip from Customer Support. Refused to escalate matters to obtain the part more quickly.

Outstanding service. The plumber quickly identified the problem and fixed the issue in no time. The plumber Respected my house by wearing booties while indoors and wore facial masks for health reasons. I will highly recommend them for future concerns.

Two issues to report. Tried auto program but could not include second problem. Once a person came on the line, everything went quickly and smoothly. Both issues regarding pool were combined on one claim and we were done in no time at all. Thank You!

Garage door stopped working just as we were preparing to move and movers due to arrive in a few days. I submitted a claim and the repair person's office called that same day (a Thursday) and scheduled him to come out Saturday, however, when I told her the garage was full of things to be packed by the movers and we needed it fixed ASAP she suggested I call the serviceman who was also the owner and ask if he could come sooner. I called him and he agreed to come the next morning. He arrived on time and fixed the door quickly and his price was very reasonable. We have been very pleased each of the 2 times we've needed to file a claim.

The technician found a leak in our air conditioner (Freon) by bringing his equipment and testing it. He then explained thoroughly what the problem was and what needed to be done including what needs to be purchased for the new air conditioner. He was very knowledgeable about air conditioning.

A technician came out to review dryer operation. They found that the dryer tub was cracked. Choice Warranty denied the claim indicating the damage was due to rust and corrosion. The technician told me that the tub was broken and that was all that was reported to choice. The claim was appealed and the case manager said they based the decision on the picture sent in.

Cynthia was polite, funny, helpful and resourceful. While I was originally interested in additional information, she made the process so easy I knew I needed to sign up right now! If the rest of Choice is as great as she is, I know I will be pleased with this decision!

I have been lucky enough to date to have had to use the service just once but the work was done well and in a timely fashion. I recently renewed my contract and got a very fair rate. I would definitely recommend Choice Home Warranty to a friend.

My wife seemed to think her washer was not operating properly. She called you folks and requested a service call. You folks set up the appointment and within a short period of time Bj Appliance came out and checked out the washer. The two technicians were very nice and helpful. We give them 5 stars. Thank you

Serviceman was prompt and followed all the guidelines to when he would arrive. Courtesy informed me as to what the problem was and that he would have to let the company know, at which time he then informed me of their decision.

I like "online" contact vs telephone conversation, because of time, it is quicker..I am giving Co 4 stars for now, because I received conflicting appointments and time dates. Choice send me confirmation for Saturday Oct.22, 2022, time 3:00pm to 8:00pm. Winston Doors do not work on Saturdays. I waited past 3:00 pm and then I called them, to find out that, they are not coming. Also Second reconfirmation was at wrong time.

Wonderful service. On time appointment, found issue with hot water tank, removed old tank and new tank was installed. Very friendly & professional. Completed job from start to finish in a timely manner. Would recommend for anyone needing their service. Thank you!

Arranged by warranty co very promptly. Repair was started within 2 days. Part needed to be ordered and follow up installation of part was made. Showed up and finished repair when stated. so easy. This was my 3rd repair for items in my home. Always answered promptly and scheduled repairs done when needed.

I put in a request with Choice Home Warranty to have a slow drain cleared. Claim number **. A plumber arrived at my house and Choice Home Warranty refused to authorize service until I proved that a repair was made on a previous claim even though Choice Home Warranty paid a portion of the repair AND it was made by the same plumbing company. If this is an issue why wasn't it brought up before Choice Home Warranty sent someone to my house costing me $65 for nothing? I requested to speak to a manager and was told I would receive a return call within 4 hours. 22 hours and counting and still no call. Choice Home Warranty needs to prove I didn't make the repair (I did), reschedule the plumber to clear the drain and not charge me another $65. So far Choice Home Warranty is marginal at best, and useless at worst. I feel trapped in a policy that is better at denying service than it is at providing any of the services I paid for. Nothing but regrets so far!

I put in a request for service for my air conditioning, because it wasn’t cooling. It is October but still hitting 90 here in Florida. A technician was assigned quickly and the appointment was next day, and I loved the contractor, otherwise this would be a 1 star review. The tech diagnosed the problem quickly and contacted Choice Home for authorization to make the repair. They denied it. They said they needed info from me because they had denied an earlier claim for my air conditioning.

Choice had BCA Climate control to set appointment and they contacted me but I had to cancel as my original installer repaired it instead. Both Choice and BCA Climate Control were ready to take care of my needs. Thank you.

Freezer failed and he got it fixed same day having to make a trip to the store to get part. Rating tech only, not the company of choice. Would not give Choice any stars at all. Choice Home Warranty has been cheating me for years...Anyone interested in learning how, contact me at address on file. I get improper refunds, I don't get repairs, reimbursements per their company policy and they simply don't care about their customers.

Choice Warranty would not reimburse me for the initial service call because it wasn’t one of their technicians. This was my first time to use the warranty and I wasn’t aware that Choice Warranty had to assign the technician. Thus, I’m out the cost of 2 service calls. The service technician found the same fault that I found before I called Choice Warranty.

The technician that came out was very friendly, respectful and knowledgeable. This is the first time that I have ever had a home warranty, but I definitely would recommend Choice Warranty to take care of your home needs. They are quick to respond, great customer service, and easy to work with.

I was well pleased to sign up with my English speaking rep, Gerald. He informed me of applicable discounts and easy payment plans. I don't believe I will be sorry for my decision to purchase with Choice Home Warranty! I will surely refer family and friends. This is such peace of mind!

Technician was great. Choice replacement offer was unfair and inadequate. They do not replace your brand or finish of appliance but come up with some generic substitute and then only offer what they say with no substantiated back up is the wholesale price. $249 to replace a $929 MSRP dishwasher. Please explain to me how I am supposed to be happy with that. It’s an insult.

Gabriel from Phoenix HS, LLC is always on time, courteous, knowledgeable, and takes care of our plumbing issues completely. We've had bad luck with other plumbers assigned to us through CHW, so now we specifically request Phoenix HS for all our plumbing needs.

I chose to take a gift card to purchase another washer as replacement option. I was told after I chose this option, it could take 30 days to email me the gift card. Sending an email should never take that long. It's another way to delay receipt of your service.

They always find a way not to pay for replacement. $300 for an $800 dishwasher. $0 for an air conditioner. Carefully read the contract. There is a phrase or clause that denies their responsibility to pay for replacement. What sounded like a good deal really was not.

I called Saturday - they came out on Tuesday. I wish they could have come out sooner. I’m not happy that the diagnoses could not have been resolved with materials he had in the car. Now I will have to wait an additional several days and our warranty is not covering the replacement of the gasket. I’m not told why. Why did I pay all this money for coverage if I have to pay for service call, installation and now the part needed?

The lady on the phone was very nice taking my new claims. She said someone would be getting in touch we. I put in two claims. One for the hot water heater and one for the garbage disposal. I really hope to hear from someone very. I had to cut off the hot water heater.

He checked my clothes dryer, he checked every single part of my dryer. He knows what he’s doing. Very polite and educated person. He explain what was the problem. And he put everything back. Also he pick up everything before he leave.

Huge let down. When I got the warranty I was told that all appliances were covered to include the water heater. When my water heater leaked causing flood damage I was told that everything on the water heater was covered under the warranty except the water tank. I have been disappointed with CHW since I purchased the warranty and will be terminating my warranty with CHW.

Overall, I think Choice is one the best options for home warranty coverage; however, the sales rep really ruined the experience with his attitude. I initially called just to get information regarding coverage cost and claim copay. The rep provided me with a lot of options. He ran through the numbers fairly quick…it was kind of hard to keep up. When I advised him that I would review his email and get back with him in a couple of days, he advised me that he had only spent the “past 16 minutes” on the phone with me was because he thought that I was going to purchase the plan at that time. He dropped his initial offer to a more discounted price and I accepted because I knew that I was going to select Choice prior to calling in. Although I remained kind to the rep, I truly did not appreciate his tone. If you don’t like your job, then you should quit.

Technician was very knowledgeable - did not get his name. He was in and out so fast and fixed the issue quickly. Choice Home Warranty has always sent out the best companies and people since I signed up with them. Very happy with company.

I was very pleased with the information that was provided by Sean, all questions were answered promptly and he listened to my needs and concerns. WI was offered several different plans and all were explained completely, then we discussed what would work best for me.

The guy from Choice who called me was super nice. I have another warranty and they claim that I have t pay them until my contract was up. The guy from Choice told me that if I pay them a certain amount, he would put my payment on hold until December. So, that’s a super nice deal that he didn’t have to do and I appreciate that. It really made me feel good, especially after the way I was treated by others. I was very happy. That made me even more glad that I had decided to go with Choice Home Warranty. They called me back really soon when I was trying to find something, and the gentleman that signed me up was also very nice.

The last repair was on my air conditioning, and I wasn't thrilled with the results. That fella that came out to do the work was a real pleasant young fella. But when I called about the cleaning, because I thought since it wasn't working right, the warranty would take care of it. But it didn't. And Choice hey wanted $900 to do it. So, we just made our mind that we wouldn't be dealing with them anymore. The guy that came out to do the well pump, they put some astronomical figure. We paid $75. And it was 570. The part was 100 bucks. So, they exaggerate the prices. There was another item we called to have fixed. It was our water softener. I thought they took care of our water supply to the house. But they said that it wasn't covered, and they didn't send anybody out for that.

Our fridge was freezing up in the freezer compartment while it was warming up to room temp in the fresh food compartment. Filed a claim on Saturday and had an appointment Monday morning. Diagnosed the problem and made the repair in half an hour or so. Two days later, all is still working fine.

I submitted a claim with details of what happened, but instead of a representative calling stating that my policy does not cover that, they sent a tech out for me to pay $$ just for them to deny the claim. Choice could have contacted me to let me know that it was not covered and not even worry about wasting my time and the tech's time. I am out of a service fee and still have to pay more money to get the job done.

Above range microwave/convection oven; Technician prompt, courteous. Explained why unit would not be repaired. Due to nonreplaceable/available parts..arrived on time; trying to learn new software program; reviewed choice warranty policy, procedure replacement policy. Unit was returned to previous status upon arrival.

I’ve enjoyed having Choice. Customer service is good. Quick response between the time you call and when a repairman comes out. The downsides are, if your appliance or system are deemed non-repairable, you have to wait 30 days to receive funds. This is unacceptable as we spent close to the amount they’re refunding you on fast food (for the fridge) or at laundromats (for washer). Additionally, the refund amount is “usually” disappointing. Lastly, they try to limit you to a Lowe’s gift card. Be sure to ask for a check if you’d rather shop around.

I was disappointed that it took Choice Home over a week to find a repair service. (It would have been a real hardship if it had been my stand alone freezer or my air conditioner for example). However, once Universal Appliance Repairs showed up, I was very satisfied with their service. The freezer was repaired on the spot, but the dishwasher needed a part replaced, which they immediately got authorization to order, and as soon as it arrived (about a week later), they came back and installed it. I can definitely recommend them.

The representative was very experienced, courteous, and considerate. I would recommend him to talk to friends and family that need a plan or a good personal advisor. He also provided options which enabled us to make a better decision and save more money now and into the future.

Both representatives I worked with today over the phone were knowledgeable and friendly. Very helpful. I was able to renew my warranty without any issues and have coverage that I have found very helpful in the past. I hope to not have to use them, but glad to have it if I do.

As yet, the refrigerator has not been repaired, still waiting for parts.The technician appeared capable, but could not complete the repair until parts arrive. When parts arrive and the repair has been completed, I can make a more accurate review.

The technician was on time and informed me of what was needed. He worked quickly....and gave me an update as he finished up. I was thoroughly satisfied with his knowledge and professionalism. I would recommend him and his service company anytime!

I was fortunate enough to have spoken with Mr. Aaron ** with Choice Warranty. He was very patient n very informative with explaining my coverages regarding my entire policy! Every question and concern was met with a no-nonsense concise explanation! He was awesome!! I am looking forward to doing business with Choice these next 6 yrs!!

Condenser Fan replaced - very good tech who thinks outside the box. Kept appointment and well prepared to take care of problem. Nice to deal with tech that uses common sense in today's computer world. Hope other different claims will work out as well so I can continue to carry home warranty with Choice.

Our technician arrived promptly and began work on our oven which shut off when heating at above 400°. It throws a P3 code and shuts off. He took the oven apart and determined it needed a new control board. It could be rebuilt but the cost would be as expensive as a new oven. He notified Choice Home Warranty. I am awaiting final results. Jordan was thorough. I rate him a 10.

I just had a plumber fix a small leak under my sink. I had plumbers put all new sinks in my home three years ago. The plumber reported back to you that the p valve was not glued properly and Choice Home Warranty sent me an email stating it was not normal wear and tear so it would not be covered. Very disappointed that after three years of the sink install you claim it was not normal wear and tear.

Excellent work. Courteous and professional. Very pleasant to work with. They came in and immediately identified what the problem was, took a photo and submitted it for approval. I thought that I wouldn't hear back from them in a couple of days. But they came back in less than 30 mins and completed the job.

Regarding repair of 30 year old, the MEND tech said it would be cheaper to replace toilet than to repair it. I purchased the new toilet with no charge to Choice. The old toilet was the standard low height. Now that we're 30 years older, as 76 plus seniors, I went ahead had tech install new toilet. It sure is nice to use that higher toilet. The MEAD tech was professional and courteous and I want him next time needed. Choice should have approved this replacement!!!

Technician was prompt, friendly and knowledgeable. Excellent service. He actually arrived two hours early. Made the claim in Thursday and since it wasn’t an emergency it was set up for the following business day. Not sure what else to write. Thank goodness it was an easy fix

Not happy that the parts of my ice maker was not covered. I don't understand how it is listed under wear & tear since it is used multiple times a day!!!! The service man was very good & knew immediately what was wrong when he looked at it. Had to wait until Choice approved parts & finally told me it is not covered!

This was my first experience with Choice, having just started with them in Sept 2022. The service was scheduled within 48 hours of my posting the claim. I very much appreciated that Abraham, owner of Luxfifth Plumbing LLC, called me the day before to confirm the appt and the morning of to let me know he was on the way. He was very courteous, put up with my questions, diagnosed the cause quickly, and made the repair.

It took short time to be done well and quickly. Great experience. The Technician inspected the device very well with patience and got the proper parts he needed and did his best to find out what is the problem and finally got the best solution

The person I spoke to was able to answer all of my questions and offered a great price. The only issue is that coverage doesn't start for 30 days and the money-back guarantee ends in 30 days. That doesn't seem fair. Otherwise, so far I am pleased.

Simply Plumbing didn't answer my calls; the technician was very late. Worse company ever. The technician, however, was professional, but didn't apologize for his tardiness. Choice Warranty took too long to assign a company. The agent whom I spoke to was professional, but overall, I'm not pleased with the service I received from Choice Warranty.

The repairman was a general appliance. He was unable to figure out why the washer will not pull cold water for the rinse cycle. He said that is just how the machine works (computer). It is made to use only cold water to rinse. It will not rinse.

The technician came to my house on-time, and he has done a remarkable work to resolve the kitchen sinker linkage problem, and we are very satisfied and thankful for the fast turnaround time from the time we requested this service until the time this service was done.

You have already deducted the month payment but no contract, no information about how to get service. I have a dryer that quit on me. A dishes washer don’t work. When am I going to get some service on these things.

Polite, came on time and fixed the problem. Removed shoes as requested. Knew what he was doing and explained what was the cause of thermostat problem. He gave us a call to let us know approximately what time he will be arriving at our house. He was very friendly and pleasant.

The company is okay. They do what they say they're going to do. They can definitely make it better. The site is hard to log in via phone and you don't get to select your availability. They send you the date and time of the appointment without regard for your own schedule. So, if you can't make it then you have to call or make sure they can come another time, which in itself is a waste of time and should be better.

The technicians arrived on time, did their repairs in a timely manner, and kept me informed at all times of their progress. I was with another home warranty for many years, and I must say that Choice Home Warranty has met my highest expectations!

I'm a little unhappy with Choice at this point. I signed up for it a little over a month ago. I paid for the month. They said it would be a month and then it would go into effect. I asked them to please send the paperwork. But they never did. I called back and said, "Did you send the paperwork?" They still never did. I think I'll need to cancel it. If they can't even send me the paperwork so that I know what is covered and what I might have to add, then what's the point of it? But their cost seems to be in line with other companies. The call-out fee was also a little cheaper.

On my first go around with Choice Home Warranty, I paid quite a bit upfront which gave me some additional months. I had a fella out here that replaced my garbage disposal. I was pleased about that. But I haven't been very pleased with Choice Home Warranty. I got my air conditioner checked. I've got one system that does both heating and cooling. When I had it checked by a company named Willard, they said, "You've got rust in that pan, and that pan is full of water. If you don't get that fixed, you're gonna have a problem."

The electrician was very professional and knowledgeable. He diagnosed the problem in a short amount of time. Highly recommend Marcos because he was a very nice person and had no problem completing the electrical problem. He is a great asset for EE&C here in Vegas. Will definitely contact this company again if the need arises.

I originally called to have 2 toilets fixed. They were able to fix one but not the other. I was told the second toilet could not be fixed and would have to have it replaced. The plumber told me he notified you. My contract is that if it could not be fixed it would be replaced. You told me you will not replace it because the bowl was cracked.

I was concerned never using the service before. I called the number I found in the Google and after searching, I found the proper number too call. The associate answered my line and we very quickly secured an appointment. Very easy.

He explained how the business works, we went over options and costs and special offers and he signed me up. I only signed up today, and there's a 30-day waiting period before the warranty begins, but we got things started and I'm looking forward to a long relationship with your company.

Filed a new claim to get my dishwasher serviced. They did a good job of getting my air conditioning fixed. It was a process but the company worked with me to get the situation rectified. I am glad I chose Choice.

We have been waiting for a contractor to fix our toilet and have heard nothing. After this I feel my husband and I need to seek out other services from another company. I researched your company before signing on and my husband and I chose you. A big mistake.

I have not had service long, but the sign up was very easy. I just filed my first claim so I’m not sure yet how greatly I’ll love the service or if they are true to their word but I’ll send update after my claim is complete.

I like the option to lock in a price for the life of the policy for the life of the mortgage on my home. It is cheaper but I haven't actually used the services so I can't really say at this time how reliable they are.

Jerry made the experience wonderful compared to who I was dealing with in the past, Cinch. I never experienced such poor customer service with them. After Jerry took the time to go over so many details with me, it made my decision easier. Just knowing when I call it will direct me to someone in the United States and a short time to get someone to help me with my problem.

I registered as new customer on 10-25-22. I spoke with a very product knowledgeable agent “Gary”. I was looking for a 2-3 year plan; however for cost effective purposes Gary convinced me to buy a six year complete plan. I cannot speak to home service at this point but customer service and satisfaction was great! I will refer family and friends directly to Gary!!

He reviewed my purchase after completed and made me feel comfortable about my purchase and being able to cancel or transfer at any time.

The immediate response from Choice and setting up a vendor was great. The company's communication and the repair person was a 10. It is not only that they repaired the problem, but their professionalism was all that I could expect.

Replaced leaking water heater. We were very pleased with installation and Plumb Rite was very courteous and professional. I highly recommend Choice Home Warranty to all my friends. The water heater was installed properly and by the code. I recommend Plumb Rite of Lenoir City, TN.

We are good with the work performed by your team in timely completion and are happy with the service provider. The service provider looked into issue of Garage sensor and fixed in a reasonable time and being very courteous. We will get the help from you next time.

I was very pleased with the amount of time for this replacement & even though I had to pay a portion, it was worth it. The initial response was the following day & replacement a few days after that! Thanks.

Called to report a plumbing problem, and was directed to submit the request on their website.. The site was very easy to use and received a text message as soon as it was assigned to a technician. The technician called the day prior to the appointment to advise of his expected arrival time. He was punctual and completed the job in a timely fashion.

I am very pleased. The service was outstanding. The plumber was on time. He was also very polite. He was helpful, and thorough and gave advice for our plumbing issue. I would recommend them to anyone who wants plumbing services in New Jersey.

I love the terms of this agreement. It was very clear and easily understood. I look forward to dealing with them in the future. A very comprehensive package. I am sure that they will be easy to deal with if and when we have a problem.

I am very happy to report that my Choice vendor was really good at their job. Bars VK Appliances did a remarkable job with repairs. The technician was kind and courteous and kept me updated on his progress. I highly recommend Bars VK.

I have never had a bad experience with Choice Home Warranty. It's very easy to submit a claim online and over the phone. They are very helpful over the phone as well. The Techs they send out are experienced and outstanding, Friendly and never make a mess. I have had Choice for over 5 years.

Honest, professional, and provides exceptional work. Arrived when he stated, gave expert appraisal, and completed the job quickly. I would highly recommend Allied Plumbing to anyone. Exceptional...really exceptional. This type of service enhances the image Choice Home Warranty. Thank You.

The technician arrived promptly, was courteous and patient with all our questions. He provided us with various options and suggestions and resolved the issue with a great service. I would recommend him and Choice Home Warranty anytime! He simply was the BEST!

They responded very fast to the problem I could not use my sink. The only issue was could not come out for two days. I would have given more stars if they could have come sooner. Had to use bathroom sinks

Choice Home Warranty acted very fast with the third party to complete my repairs. They worked with me on my claim, although I was a bit outside of the parameter of the agreement. I had a great experience with the company, and would definitely recommend to friends and family.

Zach was very professional and personable. He explained everything in detail. This offer is so much better than the company we had before and the price is much more reasonable. We believe we will get the most value from Choice Home Warranty and the best service.

The technician was knowledgeable and showed me the worn out component. He also mentioned about lubrication on the chains and springs for maintenance. He also helped check other parts to ensure proper functioning. He also texted me about 30 minutes before arrival to give me a heads up.

Tommy and Lavar came to repair my fridge and arrived a little bit earlier than they stated (a plus for me because I hate sitting around waiting.) They were pleasant, nice, and professional. Even though the problem was not fixed on day one, they came up with a solution quickly, then ordered parts needed and had me rescheduled right after the parts came in.

Technician was great. Tom with Lizard with a Ladder did his job. Choice took the money I paid him away from him because you were apparently not satisfied with his report that my refrigerator was beyond repair. Shame on you. Unfortunately, I am stuck with a 3-year contract with you but will not renew after that. Yes, you have offered me a $986 Egift card with Lowe's but it has taken 3 service calls and a year and a half to get a resolution.

My AC stopped working. I called Choice to start a claim. They did everything from there. Oscar from the service department was so helpful. I am pleased with my experience. The technician that came to look at our unit was very professional & most helpful in explaining the problem to me. Turns out it was the thermostat & will be fixed right away.

Second time I've had a claim drawn out a week to have repairs. It took me trying to submit a bad BBB review to get something done and information sent to the president's office of the company. I am not pleased with the customer service or response time with the company itself. However the repairman that was sent out was excellent and quick. So disappointing that it took a week for a 5 minute repair.

The Choice Home Warranty team sent someone out, very quickly, the tech was knowledgeable and very polite. He finished the repair quickly and did a great job. He cleanup after himself and was very professional. The tech explained everything done and what caused the issue. Very satisfied with Choice Home Warranty.

Couldn't understand person's name I was talking to but was very helpful & courteous. They were very informative and asked all the right questions. I really don't know what else to say but great job. Thank you for all your help. I really would have liked to get your name.

My claims have been denied three times back to back. I was told that the reason was breakdown of the heating system due to excessive usage and not due to normal wear and tear. Even if the technician says that it is regular wear and tear, the company is not willing to honor the claim.

The plans were explained in detail and the pricing is attractive. Excellent customer satisfaction... I signed up for the Total Protection Plan for 6 years thus locking in today's rate for the annual fee and the service call fee of $65 per call.

Quick response to claim request. Just a little disappointed they cannot fix balcony leak top of garage. Overall customer service action is fast. Thank you. Hoping waiver to one fee of $75 approved. Same service company for two claims.

Choice Home Warranty is good. I’m happy with them. However, every day, I get these emails from them trying to push their service to me. I also get called by them. I'm a customer and they're calling a customer to make another sale.

When I signed up with Choice, their communication was pretty good but they kept on pushing for more coverage. With my recent claim for my rental property, they said I would be hearing from someone in 24 hours. But they never contacted me. I'm not very happy about that. And also, it was very hard for me to understand whoever took my call.

I have been a member of CHW for many years but only had to use them 2 times, and each time they were on their job and got the people I needed to get the job done. I would recommend Choice Home Warranty to anyone and have to all my family and friends.

Had an emergency repair on the day before a party! Couldn’t wait till they send someone out to check it!! I called my previous repairman! He came out immediately and determined the unit was not function at all. I had it repaired immediately!! I contact choice for a possible refund or partial refund!! They refuse to take my claim!!

I was very please with my conversation and I loved the price of the month. I will be telling my friends about the awesome company & inviting them to join in with us. It was an pleasant conversation and I'm well pleased. Have great day & be bless in Jesus Name.

NEVER EVER buy home warranty from Choice. This is not even worth buying it for free as you still have to service fees for no services. The technician they send are way lower in skills. They deny every claim with standard statement that they cover only normal wear and tear. Assume your AC goes bad, there is no way to define standard wear and tear. My four claims were declined on the same logic after paying lot of money for two years of service. Don't buy for free.

Agent was very helpful and knowledgeable. Explained various options to me. Information I requested was received in a very prompt manner via e-mail. Seems as though your company is a much better fit for me. Looking forward to working with your company.

Thank you for the excellent and efficient customer service. I believe our customer service rep was Brandon and he was great! Thank you for your help. Based on this interaction we believe we made the right choice for home warranty.

I was disappointed with the time it took CHW to locate a plumbing technician in my area - Oswego, NY. Actually, NO plumber responded to my claim submitted through CHW. The responding plumber was from the Rome, NY area. The technician arrived on Saturday, October 22 and performed the necessary repairs satisfactorily. The original claim was submitted to CHW on October 10, 2022!!

It took over 2 dozen phone calls and 2 months to finally get a plumber out to repair our water heater. The first plumber came out but didn't have a clue how to fix the problem. I was told verbally and by e-mail by Choice Home Warranty to contact a plumber directly and that our water heater parts were still under warranty and that they would cover the labor cost. I did as instructed and arranged for a plumber to do the repair. After 2 visits, one to diagnose and one to repair I paid out of pocket $450.00. When I contacted Choice Home Warranty, I was told that they would not cover the labor costs as I did not get approval in writing. I told them that I was never informed that I needed it in writing and was told verbally when I called. I asked them to check their "calls being recorded for training". After speaking with a resolution specialist, they agreed to reimburse me for $250 (which I have yet to receive 2 weeks later).

I wish that they could of told me if this part was covered under this plan or not before repairman came out. Luckily it was. The repairman was very nice and explained my problem to me. This makes my 3rd time I've had to use this plan.

Great service, repairs are quick, professional, would recommend to anyone. Always got the repairs done expeditiously with no mess. Always clean up after themselves Thanks. Have a nice day, and we will keep you in mind upon renewing the contract.

Their response is good, and the technicians have been wonderful. I have been with them for several years and have had my bathroom ceiling fan, old dryer, my garbage disposer, kitchen faucet and dishwasher repaired, and I have no complaints. The technicians are polite and prompt.

Every time I need to use my warranty there’s always something that goes wrong. This time it took them 2 days to find a technician and when they did my appointment was scheduled another 4 days out. They gave me a phone number to contact the tech but the number didn’t have enough digits. When I contacted them to get the correct number they acted like I was stupid and couldn’t tell there wasn't enough numbers.

My dryer broke down, reported to Choice, same day a company got in touch with me setting up a day and time to get fixed. Serviceman Andres from Sears came, took care of problem, he was very polite and knowledgeable. Thank you Choice.

They will not cover anything. I am so disappointed. Thinking about filing a law suit. I hope we can come to a agreement but I doubt it. They have law suit all over the place. I would advise anyone not to use them.

The Sale person I talk to on that day seem disinterested in keeping me as customers. That was deal broker for me at time. I was hoping he try to make sale to me and would willing to listen to what Choice Home has offer. That did not happen so I am back for a second time around.

I dislike that Choice doesn't let the vendors get the supplies. They order the merchandise then they get it to them. My stove went out. I kept calling them because I wanted to do a Thanksgiving dinner. They told me the piece hadn't come in. I said, "I live about six blocks from a wholesale place. They got it. I was looking at it. They have everything you need." I was disappointed because it took me about two weeks to get my stove done. It went out again. It took about a month this time, but I didn't care because it was hot and warm. I'm not planning on going back with Choice again.

Joe (Jerome) kept in close touch before his arrival on time. Did a full diagnostic on my older fridge. He reported his findings to the company and was very thorough with all info. Polite and cheerful. The result of the test was that the fridge could not be fixed. Choice Home Warranty then chose to send me a voucher to buy a new one at Lowes! Yes, I am very pleased!

Technician was awesome. Was very nice & knew what he was doing. I hope he comes back in the future. He was also very kind & courteous. He really knew what he was doing & tried his hardest to fix the problem.

I did my claim online, about our washing machine, and after 3 hours, I have the schedule of the technician. I did the claim online and I am expecting it after 6 to 7 hrs, because I did my claim at around 2:00AM. The technician they sent is really knowledgeable.

The technician was very helpful and courteous, did a great job assessing the problem. Informed us the part that needed to be ordered and would return to replace it as soon as Choice approved the request. He called ahead of coming over and when to expect him.

Very friendly and informative. Was prompt and always put his booties on when entering the house. Explained the problem and went to work on it. Very honest and even gave us a 5$ bill he found in the attic. He was very pleasant. Would recommend him anytime.

The technician arrived when scheduled. He was friendly, informative and professional. He answered my questions in text messages and in person. I was very pleased with his ability to submit my warranty claim so quickly, after he left my property. I received a claim response within several hours.

Truly appreciate the support to resolve our appealed claim. This was in alignment with the policy’s T&Cs to me as a policyholder, and I’m thankful for Choice honoring that commitment. This was completed in a timely manner and helped resolve the issue quickly.

CRS was here on time, took a picture and a check for 65 dollars. Said he had to send it in for approval, would take approx 20 minutes. At 9:41 it was authorized but he never came back. In the meantime I cannot use my kitchen sink.

Washer was making a loud spinning noise. Water wasn’t spinning out. Called Choice and the next day technician called and set up an appt to come to my home. He came the next day clean and professional. Opened up the washer checked it out said the bearings were shot. The washer was 17 years old said he didn’t think they made the parts anymore. He left told me I’d hear something the next day. I did and should get a new washing machine.

The technician was great but I received a notice after the fact that they were not covering it. This now happens almost every time and they give you some bull crap answer as to why it's not covered. Really tired of it.

A serviceman was assigned very promptly. Serviceman was professional and knowledgeable. However, I am not satisfied with the offer for my appliances. I was offered less than half of the cheapest appliance and they were not even up to the standards or capacity of what I have in my home.

Called Friday afternoon, repair man was here on Saturday at 2 pm. Repaired and said call him direct if any issues in 30 days. First time I used Choice Warranty service. Very pleased with choice home warranty. I would recommend them to others y.

I am very pleased with Choice Home Warranty as my Home Maintenance Company, They have definitely been helpful with Scheduling Provider information to my emails so I can know who the provider Company Name and phone #. Thank-you Choice Home Warranty.

I requested online for garage door opener, and immediately received confirmation that the service people will come on Oct 27. I was a bit disappointed because of the time I have to wait to get my claim gets done, but surprisingly the tech people showed up Oct 21. Kudos to the customer service for excellent service.

Choice Warranty had a company to respond to my needs in less than 24 hours. They were very efficient. The company came and only took a few minutes to correct the issue. Personnel with company were very polite. They were on time as implied.

Completed the repair in reasonable time. Quick response to service request. Had to pay no more than as per contractor. Did not have to get involved in getting the authorization as was the experience with my previous warranty service company.

I was very pleased with the service I received from the dryer company recommended. They communicated well about the timeframe they would be meeting me. He also explained and showed me the problem with my dryer. I would highly recommend the company assigned.

Juan ** serviced my unit. The job transferred back and had to be reassigned due to the first person not servicing my area in Moore, TX. Mr. ** was very courteous, polite, professional and quick to respond. I would appreciate you contacting him/company first w any HVAC issues in the future related to my property. He is awesome.

I submitted a plumbing claim and specifically stated I have a leak under the bathtub inside my home. I received a message saying it’s not covered because it’s not within the confines of my home. How can a leak under my bathtub NOT be within the confines of my home? It’s clear Choice Home Warranty wasn’t a good choice at this time. This needs to be resolved by your company as it is within the warranty contract details.

Would recommend to a friend. The technician was prompt, personable, professional and efficient! The next step is how will Choice Warranty address the technician's recommendations. I hope this is wrapped up quickly. That is truly the metric for customer satisfaction.

I have had to use Choice Warranty services several times and have always been beyond satisfied. They make the appointments quickly and the service technicians that they send out have always done an excellent job. I highly recommend this company. I have had them for many years and always been satisfied.

Ed from Red Beard plumbing was on time. That is a surprise for vendors in Florida. Ed replaced the wax seal on our toilet. He was neat and cordial. Ed explained the problem before he started the repair. Thanks Ed.

I entered my online request for service Saturday evening and tech was scheduled to come on Tuesday between 8 and 5. On the day of the appointment I was able to track where he was and received a call before arriving. The tech was on time, professional and fixed the issue promptly.

Our refrigerator malfunctioned and a technician from Sears Home Service (Hector) was dispatched to take care of the problem. After careful evaluation and examination of the functioning parts it was determined that the fridge was not worth repairing and Choice decided to replace it in the form of a credit from Lowe's. Very straightforward and fair!! I am a happy camper!!

I am so unsatisfied with the way things were handled with my refrigerator. I had freezing issues and the entire freezer was frozen shut. When we went to open it to get service on it. The handle was cracked off the door. Choice Warranty felt that it is cosmetic and they would not cover it, even though it was caused due to the freezer, freezing, and not allowing us to open the door, so now I’m stuck with a broken freezer because Choice Warranty feels that I should have to pay $500 out-of-pocket to fix the handle. Very poor customer service route. It’s a disgrace to be a customer under Choice Warranty and will be going elsewhere.

The dryer is not repairable. Choice offered me $335 to replace it. There is no way I can even buy the cheapest dryer on the market for this amount. I tried to negotiate with the case manager but he would not offer more. I had American Home Shield before Choice and they do replacement value and I know this because they replaced my wash machine. As of 11/20/22 I am returning to American Home Shield. It's always an ordeal with Choice.

I had to do the work for Choice. This is my first service request, and I had to set up apt. Choice had nobody in the network in my region they could get to do the job. They were so diligent in selling to me, but lacked any initiative in fixing my problem. Last ins. company took 30 min to find someone to work on my HVAC. After 3 days, I made the calls and got the problem fixed.

Coldest first heating requirement day for the year. Home unit fail to heat, placed call to Choice and had response from techs within the stated time given by operator at time of call. One day later determination made for unit, repair made and process started.

They were very professional and arrived on time. Accurate assessment of issue and prompt reporting back to Choice Warranty, so they can provide resolution. Larkin & Family did an excellent job. We would request for them again if additional appliance repair is needed.

I am happy with the service from Choice Home Warranty as far as getting a technician out here, but I am not happy with the technician service. He found what he thought was the problem but would not test the full unit. After he left the air conditioner is still blowing hot air and no one will return my call From that company and two days later still has not set up another appointment.

Professional..Well spoken..Got right to work. Showed me the reason why i was not getting hot water and the pressure was low and time was quick and very respectful. Now he was late but his knowledge and respectfulness allowed me to look past that and of course I know that many are in need at this time and some jobs take longer than others. Once he was done. We were singing his praises. Patrick ** is his name.

This is the 2nd time CHOICE has turned down my claim. My king valve on my air unit and my hot water heater is leaking. Both times they turned down my claim. Consider my business gone!! What good is a home warranty on my appliances if you don’t cover them?!

The technician was efficient, thorough, focused, and a total professional. He tested every possible component of the problem, eliminating options until he had diagnosed the problem. He then reassembled the machine, and left it in place until he can return to replace the failed part.

I had to call at least 4 times before you guys found someone for me. Seems like no technicians like working with your company anymore. The technician you did find me was great. Just took way too long to book him.

The water doesn't come out from the shower faucet, Choice Home Warranty scheduled a plumber to come and take a look at the problem, hopefully they will fix it, last couple time that I had a problem it was fixed satisfactory.

Our AC condenser was out because it was old. Get a brand new system both inside and out, we have to pay out $2600 for the inside unit but it was worth it, would cost us 8000$ if we didn’t have home warranty.

Rude Behavior and Bad Attitudes from case manager not allowing me finish my conversation. Case manager Tamar ** starts yelling on me during conversation. I will not recommended anyone. Even I told her that the way her talking ruined my day.

Choice Home Warranty gives me a good yearly rate for a senior citizen and a good rate for somebody to come over which is only $65 to $75. I had a service call for the air conditioning unit. Choice Home Warranty sent a great AC guy over on Tuesday to repair it and get the parts. It was covered so it worked out well. They came by two days later to install and get things going. I was also astonished by their knowledge. They told me what to do with the air conditioning unit during the off season.

Choice sent an excellent HVAC company tech to fix our HVAC system. Although parts were slow to arrive, the tech fixed the air handler and our system is now working fine. Choice covered the expense for the repair as a covered item with no issues. Thank you.

I had a ceiling fan go out. The technician came out and did a great job explaining what was covered. He went and picked up a new fan and installed all in 1 morning. The only small negative is the allowance for a new fan is a little low. I had to pay some out of pocket.

Kayleigh was my salesperson. She was very helpful. Convinced me to get 3 1/2 yrs coverage. With a rate lock option. She explained what items would be covered including washer and dryer. Also explained that membership was transferable too.

Simon ** is who I was dealing with via email and I was about ready to close the deal with him but I got caught up at work and missed him before he left work (we are in different time zones). Jay ended up helping me on the phone but I owe my interest to Simon.

The repairman knew just what to do and how to locate the part that needed replacing. He called ahead of time and arrived on time, He is courteous and considerate. My only complaint was that he was supposed to email a receipt for the $65 fee but it never arrived. I had to call his office the next day to get it.

Brandon was very helpful and knowledgeable about my concerns. He sold me on a great service plan. We ended up going with a 6 year plan. It’s great to have service and know what you are getting and you’re taken care of.

It was never explained to me that they had 24 hours to get a technician lined up to do the work then you get an email about who & when they will be out to fix the problem. As far as the technicians go they all were able to get the problem fixed. They all took the time needed to do the job the right way the first time. Again my only complaint is the amount of time it takes each time to get a tech out to do the work.

Britany was polite and knowledgeable when I was deciding to purchase this plan. Because she told me I could call her personally about any concerns with this plan as opposed to going through a maze of electronic messages was a deciding factor in signing up.

Renewal of my Choice home warranty policy- very easy renewal of my Choice homeowner's policy. Manny was good to work with and help out greatly. I got the Total Plan and I believe it is the best deal. Have a Great Weekend.

Pictures, model & serial, date manufactured texted. Same info recieved. I am waiting for review manager to call on 10/25. Will I need to pay fee again if tech comes to correct or install item? I do not believe I should have pay an additional fee for the same problem.

Joseph and Josh were extremely helpful, professional, yet fun to deal with. Josh gave me an extreme discount which sealed the deal. I love the Choice is the highest rated home warrenty program out there. I highly recommend them. This warranty covers so many things that can go wrong with a home. I've heard that they are quick to respond. I currently have American Home Shield and have been waiting for nearly 5 months for a new microwave! Ridiculous! I also like that I'm dealing with people in the U.S., less communication issues. I also have access to personal help at the company when I need it.

Grateful to have found a new Home warranty company! Excited to see how they can be of great service! As I was unhappy with the last company I used. They were horrible and never once did they tend to the services correctly.

FIXIT did a great job.... Darren **/David ** were both professional and polite, on time and knew what they were doing to complete the job quickly. A great asset to your company. Would recommend and will use again. Thx FIXIT.

The technician and I spoke to the dumbest person I’ve spoken to in a very long time. It took her at least 5 times to explain that the man charges $55 for a trip charge and $30 per lock times 3 locks. That equals $145 for which I’m responsible for 75 and you are responsible for 70. She couldn’t grasp that. So I asked twice for a supervisor before she finally transferred me to a claims advisor. The advisor took 2 minutes and we were set. The first woman should not be working for you. This isn’t about lack of training, this is about stupidity and difficulty in understanding a thick accent.

I placed a claim on September 16 for a drainage clog. I have had nothing but problems with your service since. I have called many many times for no calls, no shows, e-mails that were never sent, appointment for companies that will not honor Choice Warranty. After a month of waiting I made an appointment with Roto Router myself. I asked three different agents for a re-imbursement email and didn't receive it until after the technician finished the job. I still have A claim that was also filed on Sept. 16th for a microwave with the same results. My warranty expires in June and if I am not compensated and apologized to for all of my inconvenience, I will not choose Choice warranty again, I will not recommend anyone else.

My Technician was very knowledgeable about my repair. He was able to order the part and schedule my next appointment to install it before he left. I liked that I was sent reminds of when he would arrive and the photo ID of who I could expect at my door.

Always available to take my calls and get my issues resolved! This is my first time using Choice Home Warranty but at this point I’m completely happy with the service so far. After switching from another warranty company that we couldn’t be more pleased with the service so far and hope that it will continue to be a pleasant relationship. Highly recommend!

Oven locked and display not working. Filed with Choice Home and the next day technician came out and said control panel was defective. Of course had to order and told me he would be back in 2 weeks. Hopefully. Will give final review after repairs are completed.

Technician communicated well and was knowledgeable and thorough. I would recommend the technician. The whole process was long and required me to make additional phone calls to the company. Company responded and followed up with a phone call. Issue was resolved.

Jay was amazing. Fast and quality service and looking out for what was best for my family and I. He saw the problem and sought the best solution. He worked quickly and has a smile on his face the whole time.

I appreciated the attention to detail, searching for the problem and even when the first fix didn't work, he was determined to resolve the issue - 2 toilets, same problem, now working like brand new. I've come across several vendors, but this one is one that I would call on and highly recommend. Professional, detailed and friendly!

Great job. Best 1 Repairmen were very helpful and professional. They Provided necessary information regarding water pressure coming from my hot water heater. They advised me of what to expect from my hot water heater. Highly recommend them. Great job! Great job!