Choice Home Warranty Reviews

Customer Service was very helpful and I am impressed with their quick response time online. I wish it was easier to set up an appointment with your service providers. I feel like I'm just thrown out there over & over until I get a time and person that works for me. It would be awesome if I could pick a date & time online and not just have random companies calling and/or texting me. Then just going ahead and setting up an appointment date and time whether or not I can make it. Sometimes I can't call them to cancel then it is a hassle to set it all up again. Just sayin'.

Clear water leaking onto floor, was not there last night, no leaking noted from water pipes. Where the tank contacts the floor is the only place I could see a possible source of the leak. Response was fast and efficient to claim submission from CHW Agent, Leon.

Problem with Ignition element, but also discovered other problem with tank, said should replace it. Choice Warranty refused to pay to replace, no time to ask for review of claim, as needed hot water. Replaced water heater at a cost of $801.23. Should have cancelled this service after 1st service request.

I bought a warranty after having to pay out of pocket to replace my HVAC and deciding I could have paid for 15 years of a home warranty or more for what I spent on my HVAC unit. The home warranty has already proven useful when I had a minor issue with my dishwasher and CHW was quick to get it fixed saving me a couple hundred dollars. I purchased 3 years of a warranty and if any single major appliance fails, I have peace of mind that I won't need to put the same money up out of pocket and I will be 'ahead' on the cost of the warranty. With today's electronics in appliances I feel like it's not 'if' an appliance will fail, it's 'when' so I find a lot of value in having a home warranty

I wanted a home care and chose this one from all the great reviews. They told me that they have people in my location. The other one would take up to a week to get someone to come to do the repairs. The person that I signed up with was above outstanding. He went above and beyond to help me.

The HVAC unit just quit working. Choice Home Warranty dispatched a local company to diagnose the problem. Parts were ordered and the tech returned to get the HVAC system Up and running in a reasonable time. This was my first experience after buying the home warranty and wondering if it would actually cover necessary repairs. It did, and I will renew annually.

We had a tech out within 48 hours. Problem was confirmed and and approved. The tech was on time and explained the problem and gave us a time- line. We are now in the process of getting an estimate. We also received good telephone support to get a timeline and action plan.

The service representative was courteous, knowledgeable and efficient. Thanks for the GREAT service! In no time at all the problems with the oven had been identified and information about the next steps to the process were explained in terms that were understandable.

A tech came and inspected our faulty microwave oven and we got an email from Choice saying the unit needs to be replaced. To my amazement, Choice said the most they can do is offer us $250 Lowe's gift card to go towards the purchase of a new microwave. I checked the prices for a comparable unit at Lowe's and the least is $599 (with installation cost as additional).

I asked them for a copy of my warranty and they told me twice they would send it. But I have never received it.

I've only used Choice twice, and I like the speed of getting someone there to do the repairs. One claim was for my drains that weren't draining, and the other was for my garbage disposal. The guy that came out for the garbage disposal was great. My only issue was that my garbage disposal was a three quarter horsepower, and Choice would only pay for a half horsepower to go back into it. So it wasn't apples to apples.

This gentleman was very courteous, polite and professional. He arrived as his company stated and went right to work. He definitely knew his job and corrected one issue (dishwasher) and discovered the problem with my leaking clothes washer. He showed me the issue (worn-out fill hose) and stated that he would have to order the part and told me someone would return to install the new fill hose.

A good purchase to save on expenses when things go wrong. We have used twice now and seems to be on point and fair. It is worth giving them a try. Definitely can save you money. Only speaking for the 2 times that we have used them.

Choice Home Warranty has picked a contractor to come out that was punctual and on point completed the job the same day. So very happy. Thanks Choice home warranty. I was not able to use my stove for 8 months. I used another company that wanted me to pay for the work that needed to be done upfront before they reimbursed me. I never had a problem like that before.. The point of having a home warranty company is to fix the issues not cause the homeowners more problems in not wanting to any work upfront. I really grateful to the contractor that had the parts done the work on the spot without me waiting 2 to 3 more weeks.

It was rocky at first getting a technician to return call or text regarding appointment. After a call & report the issue Choice stood by its name. A new technician was assigned. The technician was professional, called with possible arrival time and was on time. He finished the repair on the dryer in a timely fashion. Thank you for the service this company provided.

CHW accepted my claim on my A/C and my unit was fixed within 3 days. I love that my copayment is only $75.00, it would have been a lot more if I did not have this warranty. I had another warranty before this and they were not as timely and cost was extremely more.

Don’t fix anything. Will continuously point to your policy and pretty much the policies don’t cover much of anything. They have a minimum amount of what they expect you’ll need to have fixed in your home and once you go past that they’ll deny your claims. You’d be better off saving your money for those things that may break.

The agent was very helpful and professional. She tried her best to accommodate my request to have the same Technician The Log Doctor & Fireplace Service return the service that had originally assessed the situation and took pictures on the same day they came out to do the kitchen sink! She made the attempt to contact the vendor and left a message much better than the previous 2 agents! But, we will have to see how this matter turns out!

Good and outstanding service since I joined. I really appreciate the good job done by you all and will recommend it to others in my family. I love the service and the technicians that came to resolve the issues were very professional.

Each time we have filed claims, it takes much too long before CHW finds a repair service in our area (or so they claim). Once I opt to find my own, I get someone on my first phone call attempt. CHW should streamline the process and allow the homeowner to cut to the chase and obtain a service repair company on our own, to reduce unnecessary delays. Also, technicians experience extensive delays between submitting their estimates to CHW online and getting approved. This is frustrating for them because they’re on a tight schedule and sometimes can’t afford to wait for an approval. Additionally, without an approval they can’t begin the repair work, which is a waste of their time.

The technician was prompt, and knowledgeable. Diagnosed the problem quickly. Just a bit inconvenient that parts have to be ordered and then a 2nd visit has to be scheduled. You should ask all vendors for appliances to at least carry parts for major brands like GE. That would make things amazing.

I call the number on my warranty papers when I submit claims and I'm usually speaking to a machine. It's a big issue trying to get a proper message to a machine. The first claim I had was for my hot water heater, which wouldn't stay lit. CHW sent a technician out here and he diagnosed the problem as being the controls on the water heater needing to be replaced. This was in August. He didn't come back. I called him but he didn't answer my calls. I called CHW and complained about the fact that it was not completed. They said they would get back to me within 24 hours but they didn’t. I called again and CHW did not respond.

Because no plumber responded within the network. I was told to call my own plumber and that I would be reimbursed. However, while I was waiting for the plumber, we were able to unplug it and I didn't need to pay a plumber. The response was courteous and professional.

Signing up for Choice Home Warranty was easy. I decided I didn't want the program, so I don't have it anymore. Choice is a good program.

The contractor replaced my ice maker in my kitchen GE in refrigerator freezer. They did a great job for the replacement showing up on time. I sent them my refrigerator type so that they could have the proper parts on their visit.

Tech & company, JR Plumbing, were very nice & professional on the phone & for the service rendered. CHW actually prompt w/ claim & not a need to appeal service needed. This time felt good all-around to not have to/need to call, email, write a letter to CHW.

My overall experience with Morat the tech from Doors in Motion was excellent and pleasant. He was very professional and kind. He did an awesome job in fixing my problem taking his time to make sure that it was done correctly. Thank you my friend and God bless you!

It was easy to report a new claim for a faulty water heater. We fixed the water heater ourselves, it was just a pilot light problem. So, when we went to cancel the claim, It was also easy to cancel claim

Every single time I have an issue with my house I end up having to find my own technician and spend several hours doing so because Choice Warranty is in no big hurry to get somebody out to your house. Right now my tenants have no heat and we have been waiting three days to get an answer back from choice on a technician going out there.

Your company recognized that you have to replace the appliance but offered e-card at a store located 140 miles from Brookings. The amount offered would maybe cover the purchase of a hot plate. Adding insult to injury. Just had a major back surgery and have not replied to your insulting solution of your inability to repair or replace my stove.

Fix Broken Garage Door Springs and Cables, Choice reacted quick and gave me choices to get it repaired by them or my own person and it all worked out great. Choice reacted with my own contractor and got it fixed within 24 hrs. Great service so far. I would recommend them to everyone for.

Technician was great. You guys (Choice) and your system aren't. On a Friday afternoon, you didn't give the approval for him to replace hot and cold faucet cartridges while he was here. So now I have to be without a functional bathroom sink over the weekend!

The technician was very knowledgeable and aware of the problem and gave me a solution on how he could fix it and told me when he could come back out. He assured me that he fix my clog and was coming back to fix the other problem.

When you have the “ultimate “ package and not everything is addressed, what’s the point of having the package? You pay for this type of warranty then everything should be covered. Disappointed that they pick and choose. The tech that came out was very helpful. Too bad we didn’t get the warranty on some of the items that are clearly needing attention to work properly.

Part ordered to replace flush mate system and shower drain unclogged on same visit. Technician was professional and kept me informed during the service visit. Time and date was set soon after turning in work order. Good experience with plumbing company.

This company is always accessible and efficient. I have yet to encounter a single issue with how they run as a company or either how they provide service to my home. They have literally kept my home running smoothly and I really appreciate all they have done for me.

Sorry. We waited the requested time which was most of the day not doing things we needed to be available for the repairman who never showed up. I called him and he said he didn’t service my area and didn’t accept the job. Now what? It’s been a week!

I was in the process of renewing my American Home Shield warranty package. I only call Choice Warranty to get a cost comparison with its competitor. I was impressed with Mr. Alberto ** and his customer service professionalism in providing all of the facts and figures for the services that your company provide.

I was satisfied with the work and the technician. Only problem I had was it took two weeks for a repair. I know companies are running Shawna health and everything. If this would had been a water issue at my house I could not have went without water for two weeks. I live in the country and I have a pump and well. I guess the only complaint I have is if you need heat and air are you need your water it needs to be a faster respond. I understand mine was only electrical dryer but I am just giving an example And needing faster response from technicians

The kitchen sink was leaking. Typically, I could call somebody, but it was bad timing. So it was easy just to call Choice and it’s a $65 fee, which is fine. The two gentlemen that came out were fabulous. They fixed it. I am happy with Choice.

When I signed up with CHW, it was quick. I have a claim right now for the furnace. The techs came out, but they weren't able to fix it. Now, I'm waiting for approval to get a replacement furnace.

Technician was on time, very neat. He did the work quickly. He was very friendly. I would recommend Choice Home Warranty to anyone. I have been very happy with their services. It's nice to know I have that protection if anything breaks down in my home.

Your contract states that Choice covers all parts. We only are receiving a third of what a new dishwasher costs. Also Choice does not send out a technician to install the new one. We now have to pay more money to get the dishwasher installed. Also we might not get the Lowe's gift cards for up to a month, leaving us without a unit to use!!! Very disappointed with your plan. This is our first big claim.

We purchased the insurance and all of our appliances were running perfectly. Our fridge stopped cooling middle of October and CHW decided on their own merit that our fridge wasn't running at the time of the purchase. Wow that is like our auto insurance telling us that they won't pay because the car was old or damaged on purchase. If you are going to do this you should come out and review all appliances upon purchase. We wanted our appliances and home covered and so we bought the insurance and you decide not paying.

The remotes and key pad are not connecting anymore. I’m told Choice Home Warranty does not cover that part so I have to get another company to take care of it. Already called. Have someone coming out and they also give veterans discount. I have to have the whole unit replaced for the overhead drive is going out and I thought that was covered. Apparently this was a waste of my money to buy this plan when they don’t even cover a replacement garage door unit. Going cost me $550 to get new one.

This serviceman is consistent, HONEST IN HIS ASSESSMENT, AND EFFICIENT! He has been very good at diagnosing every situation.... He was clean, friendly and certainly one to use on need basis for ANY PLUMBING PROBLEM! After the annoying time wasted waiting for the other plumber we highly recommend you refer this gentlemen first from now on!!!!

Elliot (Sales Person) was Excellent! He described the whole program and answered all my questions. We had a number of conversations and I had some very specific questions. I feel confident in the program. The reviews I read were very good.

Knowledgeable agent, who was patient, spoke perfect English, and was eager to please. He answered all my questions when comparing the new contract to my existent plan with AHS. I would highly recommend Choice Home Warranty. I get the same coverage for less especially when choosing the five year plan.

And tech came out, look at heat, tell me what wrong with heater but didn’t fix it. Why should I pay you all money when your technician don’t do his job? l been without hot water for 4 days. l am truly mad.

I would give you a 1 star for the abysmal way you handled my Case Management. Your "manager" Taurean **, set up a 9:00am meeting with me. By 9:15, when I hadn't heard from her or her partner, I called her number and was told neither of them was even in yet!! The person who tried to help me was no help at all. Seriously, you guys need some help in the customer service area.

I called and spoke with Ronald ** with Choice Home Warranty sales. Ronald was very professional and explained the total plan thoroughly & concisely, and gave us the current best price available. It was a very simple process to get signed up for the plan, which we greatly appreciated. We are glad to have a new home warranty plan in effect and look forward to working with CHW, as their name was consistently listed as the top home warranty company to go with.

So far the process for putting through claims is very clear and straightforward and very easy to navigate through the system and the response is within the timeframe indicated. Also, the staff is very nice, polite and professional. So far I am very pleased. I shall see and I hope that I have the same great experience in resolving the two claims pending. Thank you.

I called on the company to file a claim to repair a leaking faucet. Response via call back option. The representative was very friendly and was able to set up a claim request. I was able to describe the existing situation to the representative.

The technician was friendly fast and efficient. He stayed in contact with me giving me update on his progress and he overall made me secure to be in my house with wife and kids. So I will give him a 10 all day.

Edward **

The warranty company asked a plumbing company to repair my water heater as soon as I requested it. The plumbing company came out the next morning. My water heater was repaired quickly. This is not the first repair that I have requested. I have not been unsatisfied.

Choice responded immediately to my request to service our heat pump that was not working properly. They assigned a technician that came out the next morning. The technician diagnosed and serviced the unit on the spot. Choice Home Warranty came through, as per their advertising.

My thermostat on the A/C unit quit Sunday afternoon. I immediately filed a claim, was issued a claim number and assured a technician would be assigned. Received E-Mail Monday notifying me of company and appointment for Wednesday. On Tuesday afternoon technician called and was in my area and asked if he could come! He replaced the broken Thermostat. A/C up and running. Thank you Choice for quickly resolving my issue.

I had an electrical issue, so I file a claim. I received an immediate email, a company was assigned and the issue was solve within a couple of days. The process was fast and easy. I recommended CHW to my business partner who owns several rent houses.

They explain the situation, what would be our best options, they don’t make any money or another way to say it, they don’t profit from replacing or repair. In my opinion they should cover yearly tuneups, preventing breakdowns compared to replacing a new A/C, washers or any major covered appliances.

Front burner was not working. The repair person was very professional. I love the tracking of when the repair person would arrive at my home. It allowed me to go to work and leave to meet the repair person instead of sitting at home all day waiting for them to show up.

The Technician that showed up was great. My issue is with a person name Jessa whom I spoke to at 11:56am on 10/31/22. She was the worse Customer Service Rep I ever encountered. She could think outside of the box and was come to the best outcome. I had a prior service call setup and the Technician was a no call/show for 2 days in a row. I asked her to reschedule with someone else and issue me a credit for the monthly service. I also explained I would pay my $60 service call fee to the new Technician which I did. Nonetheless, I called back and spoke to someone in your Billing Dept. She was very understanding and we came to a resolution. I also shared with her that Jessa need more customer service training. Because your company was a few minutes from being cancel. Because of the Technician no call/show and Jessa.

Choice is a good company to work with. The rep was nice. He explained everything. He gave us a good discount since we were referred by my mom. Made it a quick and good experience. When I called the other day, trying to communicate with the person and explain what I needed, I wasn't sure if the rep understood what I was asking. Online, it's a bit easier because I can type out what I need it for and select what type of service I need. But it's nice that I can call someone if I need to. Once someone picks it up, Choice assigns us an appointment time. So they just give us the phone number to call if some reason we need to change the appointment. The contractors are very nice and knowledgeable. They help us to understand things.

I was very pleased with the contractor who addressed my plumbing issue. They not only identified what I thought was the issue, they found more that was causing the problem. They were polite and professional. The only glitch was the timing- the scheduled time was not the time they had, luckily I was home so it worked out great.

The technician, Hunt A/C services, was excellent. What I was told by Choice Warranty is that he is the only a/c company they have in Arkansas. Not Good! He is 1.5 hours away from the largest city in the state and response times will not be at all good as Choice builds a base of business in the state. They need more availability for service than one person in a one person company.

We filed a claim for our swimming pool pump on 10/28. We have been waiting 7 days and a tech has yet to be assigned. Customer service has been less than helpful. One of the reps even told me because of Halloween was causing a delay. The service or lack of it is highly disappointing.

He was professional. Respectful, he actually covered his shoes with a bootie before he entered the house. He took time to explain to us what went wrong with the stove and offered a suggestion on how to prevent such errors from occuring. Arrived on time, did a professional job.

I am truly satisfied with CHOICE HOME WARRANTY. When I have repair to get done they have been ready to get it done, NO problem from them. They get someone without hesitation. IT really gets the stress from to know that I can RELY on "Choice Home Warranty." Thank you, C. TERESA,.

Patrick was very helpful and to the point. He set me up with a plan very quickly because I didn't have a lot of time. He was professional and answered any questions that I had. I would recommend Choice Warranty to my neighbors, friends and family.

I have seen your ad on TV numerous times and have wanted to contact your company. Since being a homeowner, I have had American Home Shield for about 20 years and currently am with Old Republic for almost six years. Your representative was very informative and professional and explained how your home warranty works. So I decided to proceed with the purchase of the home warranty that will take effect on December 3, 2022.

My air conditioner and microwave broke down in less than two months apart. Both of these are extremely necessary for me to use daily motion went out. I received prompt and hassle-free repair service both times with my heating and air unit and also my microwave. Best protection plan that I have ever encountered and I have dealt with at least their others. I would highly recommend Choice Warranty to my family, friends and neighbors.

The men that came out were very knowledgeable about our unit. Very polite and worked very hard to get it fixed in the same day we called. We are very thankful for them both. Hope you keep them as they are hard workers. Need a day off with pay.

So far, I have reason to recommend Choice Home Warranty. I haven't had any issues.

Brandon ** got me a great deal and really explained the policy very well. I'd recommend him to anyone and everyone. Not only was he able to get me a great deal on one of my houses but he worked out an even better deal for both of my houses.

I am not happy. The upper rack on our dishwasher has broken. The technician said it needs replacement grommets. You have turned down this repair. I asked to have claims person to contact me. I was given a claim number on Tuesday and someone was supposed to call me or contact within 24 hours but I have not heard from them yet. This is the 2nd denial on a claim. We just paid an additional $50 which was supposed to cover these issues. I am not happy. If you are not going to cover reasonable expenses, refund our money. Thanks. Jack

I have already submitted a review today. The experience was seamless. Far exceeded my expectations. Thanks for contracting with such an outstanding contractor. Their representative was on time, personable and very competent. It turned out to be a pleasant experience compared to other home warranty companies we have used in the past.

I wasn’t expecting the call while I was at work but McKenzie was able to close the deal with a policy. I enjoyed the call when we talked realizing we’re both New Yorkers. We even talked about our city which made it easy to pay for the entire year. Very pleased with my experience.

Outstanding customer service and assertive followup by reps. The rep Julie was patient, considerate and showed honest concern for our situation. We are thankful that Choice was relentless in their follow up. We appreciate the service and look for to continued coverage by them

The only thing I wish is when it comes to possible structural damage like I'm dealing with a simple water leak that the claim can be escalated. I had to shut off the water, and so I have no service but I can't get someone to update me on when I can expect a plumber

The technician let me know when he was 20 minutes away, he respected my home. He explained to me the cause of my issue and what the next steps would be. He was extremely courteous and professional. I found him to be knowledgeable and respectful.

I received outstanding customer service from the Choice Home Warranty Representative, Mr. Rod **. He was professional and positive in providing service. In addition, I was extremely pleased that Mr. ** took the extra time to answer all my questions. He was very thoughtful, reassuring, and patient providing excellent service. I only wish more people could follow his example of customer service. I greatly appreciated his help.

I am pleased with service. I have had 4 claims so far in about 3 years and CW has responded in timely matter. The contractors that have performed the service have done an acceptable job and I have not required repairs to be reperformed.

Tamika was competent, knowledgeable, and efficient. I would highly recommend her. We are not finished, however. The part is ordered and supposed to be installed Nov 8. I will have a final updated recommendation ready then. The biggest issue is how slow Choice Warranty was in sending someone-almost a week. That is disappointing. My daughter uses them in another state and they always have a technician by the next day.

Great service and fixed quick! I saved so much money, using Choice Home Warranty. The technician from Renaissance plumbing was great, he thoroughly explain the problem and the steps he took to take care of it. Thank you!

The technician was very efficient and explain the problem while showing photos of the refrigerator drain issue. He was thorough in using towels to clean up after himself, and ensuring that water was not left in the unit or on the floor. He also submitted the results of his evaluation to Choice Warranty in a very timely manner to prompt a speedy resolution. I would definitely recommend this service technician and commend him for his work.

I would never recommend nor buy another warranty. Nothing expensive is covered. All they want to "fix" is a dripping faucet or some other small repair. The plumbers who came to my home on Nov 2nd were wonderful and professional. I will hire them in the future. It's Choice I don't like.

Getting repairs done are a hit-and-miss with Choice Warranty. There has been times they are on top of it and send a technician out and times you have to call and fight with them because technicians no show or cancel or reschedule and Choice Warranty never communicates anything with you.

The repairman reset and fixed the sensors and the box overhead with the light. He was steady at work and very well aware of problem and fixed it. He noticed the door shook and swayed from side to side and hesitated as it twisted. He explained that rollers were well worn and a couple moved out and around causing the sway of the door pulling to one side. Even though I checked to see if warranty covered this I replaced rollers as the bearings in old ones had some missing.As I am 85 and lie alone without any family now I decided not to chance door getting off track and stuck half up or down or falling on me or car. The service and reply to my claim was excellent and I was operational within 3 days of claim. I am very satisfied.

Had zero help in hiring a service tech. Had to obtain a plumber myself. Your outsourced customer service was no help from a language barrier to not understanding the plain English questions I was asking. My own efforts got me the results I was looking for.

You all did not fix problems . It had a leak and you all told tech to seal it with sealants and see if it fixes problems but I have been lawmaking in paying my monthly dues and if it does not hold then I need to make a claim again for the same thing and have to pay the service fees again. I feel that the problem was not address. You all just did not want to spend on fixing problems so you all went the easy and cheaper way. This is unsatisfactory and a gross misuse of my fees. I paid for a long time. Please advise on this or I will find a more reliable company that stands by their workmanship and not been to fast to fix problems with the easy and cheaper way.

The gentleman that did my repairs was very prompt & polite. His work was fast & cleaned up the work area very good. These kind of individuals are far & few from finding these days. Overall I found my experience far above expectations.

All went very well. Service man came on time. Was clean and neat. Fix the problem. Explain to me what was going on and how he fixed it. I prefer to have him back again. He was good. I would like a list of the different servicemen you have for the different items in this area. Cedar Rapids is a small town and I’m sure we are limited. Thank you again for your help. I always received excellent service. Linda **

The technician was courteous, professional, timely, and complete in doing a replacement of our ceiling fan. We were very satisfied with the work. My only concern is that Choice Home Warranty approved the replacement with a cheaper builder’s grade fan that is not the same quality as what we had. If that is a typical procedure for all repairs we will probably cancel our policy soon.

My service person was on time. Very sufficient. Explained everything to me and was able to fix the problem. Gave me advice on how to keep my system maintenance best temperature to keep the house warm and also advised to always get the air conditioning system checked in the spring.

Excellent Service. No issues with claim approval. I recently renew my policy with Choice Home Warranty. Looks like they changed terms and conditions and lot better now when compared to previous contract (terms and conditions) with them. Good job Choice Home!!!

I have a shower that endlessly drips water. The agent who came to fix it appeared to know what he was doing. HOWEVER, because he has to get the needed part through CHW, it will be nearly three weeks before CHW gets the "approved" part. If he didn't have to get it through CHW, the problem would have been resolved in 24 hours.

Though delayed but the work was done finally and approval authorization was received this time on time. I have to wait for one month but the problem got fixed. I had to call many times but the service reps were very courteous and listened to my problem. It is not good for emergency situation but helpful if you have an issue that can wait for some time.

The company is keen to help the customers and they act fast for any repair call. When I call for repair they take the matter seriously and and find a good technician in the field of the problem. Thanks for that?

Service technician diagnosed problem quickly and obtained authorization for service and parts needed. Then provided a date for parts to be delivered and made future appointment service appointment. Appeared professional, knowledgeable, polite and competent. Attire business casual, pleasant and well spoken.

Was able to get repair scheduled in a reasonable time and dryer was fixed. Pleasant and knowledgeable repairman. I was sorry I didnt schedule it sooner. The dryer was at least 15 years old and thought there wouldn't be any parts.

A tech from A Quick Plumbing came out because my dishwasher was not draining. He recognized that my drain line went to this copper line that led down to the basement instead of going directly to your garbage disposal. So he said it needed to be rerouted. But he said he had to get it authorized, which I find a little **. He should have been able to do it right there on the spot. He told me he had to come back. But I didn't hear from him for days. Finally, I get in touch with him, and he told me he was coming back to do it.

They're very reasonable in their prices.

You lie as you claim in bold that you repair or replace. However this is a lie. On my recent dw call you decided not to repair but you also did not replace. You decided to send a amount that was WAY BELOW what I could replace a dw. In fact was less than what I could buy the cheapest dw for sale. So in fact you lie in that you do not repair or replace as written in your contract. As a former appliance business owner I will make everyone I talk to know of this.

Claim denied because “preexisting problem”. How does anyone know when something will break? They would NOT tell me how many days would have to pass in order to be covered. Nor would they provide guidance on ANY equipment or systems as to when the breakdown would be covered. Pay their fee, then get rejected????

I work with Chanin at 1st American for many years however, I decided to follow her and move my business to Choice Home Warranty. I've been getting everything set-up with Ryan and he is a true professional. I'm so pleased with this transition and I look forward to a good business relationship. Sincerely, Chris **/Broker

Technician was knowledgeable and curious. Stuck to time from they told me and found my issue right away. AC is working properly. Would use this service tech again. Would definitely refer a friend or family member. I thank you so much for the help. That's all I have to say.

The person who answered my phone call was very polite and professional. They took my statement and correctly documented my appliance failure. I soon received a text from the repair company and an appointment was given to me for 2 days later. This was all a pleasant experience. Your company rocks! Thank you very much.

I am impressed with the quick response to my problem assigning a technician to the issue of a dishwasher but I am disappointed in the 9-day response for someone to show up to fix the problem. I wish the response time would be just a few days.

My Range/Broiler was defective. A replacement part was quickly ordered. The only thing I noticed is that there was and continues to be a great deal of email referencing the claim/repair that seemed excessive. For example, I received three separate email requests for this review along with several other emails on different follow-ups for this claim.

I submitted a claim one evening. Repair was completed the following morning by a reputable company. Really happy with the entire process/service. Pretty simple, I’m happy. Service was fast and done professionally. I would recommend to friends for sure.

New Customer. Very competitive rates and top tier services offered. Sales team member Gerald was extremely helpful. I have peace of mind that my new home will be covered by a warranty which is even transferable and value added should I decide to sell during the time of coverage.

Rep was fast, kind, and very helpful. He answered all my questions and help me get the plan that works for me. He was not push and understand my needs. The service plan was just what I need for my new home.

The technician was very nice but did hang up on me once after he couldn't find me he did call anyone back. He explained he was becoming late for his next apt and was upset. It's all ok now. I think he knows his job and will be ok with him returning to install a new garbage disposal.

Asked about what our problem was, checked couple things. Ran water to create the pickup to confirm and then snaked using clean out. Had a machine with him that was very effective. Was able to release the blockage. Then checked all drains to ensure everything was working well. Very professional service.

Excellent service. Always quick to address my issues Great communication. Highly recommend. Everyone should have. Contractors are always great. Choice sends the best contractors to work on your home repairs. I highly recommend everyone have choice home warranty. Nothing but good reviews both times I had to use them.

Express Plumbing was very professional with the service call, they arrived within the scheduled time. He investigated the situation and discovered the problem and performed the solution. Me and my wife are very happy about the service performed by Express Plumbing!

The process is easy and the service is fast. The technician that comes to your house is a subcontractor. The guy that came out has now called me asking for cash, Zelle, Cashapp etc. Instead of the credit card that I have him. He forgot his ladder outside my house. I saved it for him till his next visit. Again he asked for cash and was very insistent saying he can wait for a few more days if I pay him cash. I'm about to cancel my credit card. He didn't give me a receipt or show me what he did. I have no proof he was here. He said he fixed it while I wasn't here at my house. He will not be welcome on my property again.

This was my first call to Choice since purchasing a three year home warranty. I received a call from a certified repairman within an hour and my dryer was repaired the same day. The technician was polite, punctual and professional. We were extremely pleased.

The garage door repair was fixed in a jiff and the workman was kind and efficient. He was on time and personable. He gave us advice on how to keep our garage door running efficiently. I would recommend them to my friends and family.

I called Choice and heard from them promptly. Technician came day after and was very polite and told me problem and would get back to me. Next day another tech came and installed the part in my furnace. Helped with my thermostat and also was nice and polite. It was a very good experience. Thank you.

The way your supervisor handled my issue was fantastic, very professional and extremely respectful. Please make sure he knows how pleased I was with the way he handled the situation, kudos to him. I was very pleased with the outcome.

The first guy I talked to was on the ball. But I didn't know his name. I wish I did because I would have asked for him when I called back the second time. The second guy I talked to was just a little rash. I know it was one of those at-home representatives. It was a different experience with him. But I signed up with Choice anyway.

Very informative and this company had the best reviews and was rated number one. If they are as good as they profess I will be very happy. They gave me a senior rate as well as locking in a low rate for a lifetime as well. Also guaranteed same day service.

The only issue with your company is that after submitting a claim it took more than a week for me to receive service which was ridiculous. Was not happy with the length of time it took. Hope next time I can get a quicker service.

The technician was as professional and courteous as before. However, since the repair call was to fix the exact same issue as his previous visit (10/11/22), I should not have been charged for the same repairs for a second visit.

I have been in the market for a new home warranty for about a month now. Aaron was professional and candid and I appreciated it. I feel like I have partnered with the correct company and based on the service I've received thus far, I am confident that will end up being the case.

Dishwasher was not draining. Response time was quick and service company was very good. So far our experience with Home Choice Warranty has been good. Used in Oregon and transferred our warranty to Arizona when we moved. Will probably purchase another plan when this one expires.

Not happy with service additional charges to replace a water heater for removal of water heater and modifications. There are no modifications needed if you get the same water heater. Doesn’t state anything about these charges in contract.

Only problem was amount of time it took to get it looked at, not tech fault? Plus, first time scheduled by email 10/21/2022 for 10/26/2022 by email was reasonable. Then it was changed the next day, NOT BY ME, to scheduled 5 days later. Inconvenience in that I had to change just made obligations. Also, how can I, using online claim initiation process, skip to using say my local tech as opposed to unknown out of Northern VA, several hours away? I had gotten someone 15 miles away to agree to your estimation submission thru me and then come out and make repairs, as it turned out, if needed? Thanks. In end it worked out.

Service man was good and informative but there was confusion when he was coming. He was told Saturday and our email said Sunday. We were able to communicate with him and he came on Saturday. He came and assessed the problem and is coming back on Tuesday.

We got very prompt service on our garbage disposal. The technician, Evan, was very friendly and professional. He diagnosed our unit and replaced it within an hour with a new one. Very pleased with this whole process. I would recommend their shop and Choice Warranty to anyone.

I have had few experiences with Choice Home Warranty and can honestly say the service was very professional and prompt. The service technicians have always been professional and personable. I would highly recommended CHW to anyone looking for a home warranty service.

An order was put in to replace unit.. Order did not take long to get approved. Communication was accurate and on point! Would definitely recommend to others. The unit will be replaced in time before the weather changes. Will write a follow up after the new unit is installed.

Guy was very polite and knew his job. Even he mentioned me that my water heater was leaking which I was completely unaware. This time he was on time compare to last time which I had very bad experiences with the same Choice company.

Choice Home Warranty came through for me incredibly quickly when my water heater exploded day before my wife had a major surgery. They were able to supply a Plummer next morning, approve and supply a new one, and arrange the installation to be completed by 2pm same day. Amazing! Thank you!

So far Choice Home Warranty has been our favorite company to work with. In the past we used companies that took weeks to send a technician, never updated us on what was going on, took hours to get ahold of, and much more. Choice is easy to submit a claim with and constantly strives to keep their clients updated and reminded. Thank you Choice for having our backs when things don't go according to plan!

The tech was great but was unable to fix the AC because your co. has it tied up in red tape. So my issue that I put in the claim on 9/19/22 is still not fixed. Now 11/1/22. My AC hasn’t worked for a month and a half. He was good you are not!!!!

Choice let me know in a very timely manner I could get a local plumber to replace my very old broken water heater. Choice worked with the plumber and email me the amount to be reimbursed to me. The plumber was able to do all the work this afternoon putting in the tedious work to get my new water heater up two floors.

Could not have ask for better Customer Service. Am looking forward to your services based off of this young man's presentation of your company. Bad service from another company brought us to your company. Not only is the price better but you cover much more than we had previously had.

Choice had the best offer. I, fortunately, put it on three different homes that I purchased, so they were able to be a little fair on the costs. In my primary home around August, I had my air conditioning unit stop working. Being in Florida in August, they couldn't find anybody. So, I had to find a technician. I had to pay for it and then they would reimburse me afterward, which is not the way things are supposed to work. I paid them a $65 fee to diagnose it and then I had to pay the technician $85 to correct it. Then I had to wait for my money for the $85. They said, “We appreciate you helping us out.” I said, “Yeah, but I paid you guys the fee to begin with, and then I got to underwrite your business to reimburse me.”

Being a new member, experience with my first service call has been extremely customer-friendly and seamless; the systems and processes appear to be appropriate. The automated system was easy to use and efficient. Having an option to understand the potential contractors then making a selection would have been preferred.

Sensors and blinking light issue. Door is hard to close with both the wall pad and also the car remote unit. For about a week with issue so decided to request tech service repair. Did online claim request at lunch time and about 1 hour had an service appt. made. Fast response for service appointment.

Choice responded quickly. Technician courteous, professional and very knowledgeable. I was required to pay $30 overnight shipping for a part. FedEx delivered the part to wrong address. Needed a second part for repair. Total time spent without hot water waiting for parts 9 days. Other than that, experience was great.

Choice Home Warranty is fast to get a technician to your house to fix the problem! They schedule an appointment as soon as they get your complaint! The company they sent out to fix my electrical problem was very professional and fixed everything in a timely manner!!! Thanks so much!!!

Excellent service, positive, high energy w/ good customer relations. Discussed all potential options and alternative plans. Thanks for the your recommendations & assist with managing our Policy. Bravo Steven **. Karen & Tony. Thank you.

I attempted to secure a pro-rated refund after verifying another Denial of Claims (3 of 4 claims denied). I purchased a 5 year policy and am 2 years and 4 months into that period. Essentially, after they did the prorated calculations, it left me with about $510.00. What they don't tell you about is that they also subtract the associated expenses CHW has incurred, I.e. any claim monies they have paid out! Because the one claim they paid out was for almost $600, it wiped out any refundable amount. Buyer beware of the fine print.

I’ve had three recent experiences with Choice Home Warranty. One with a roof leak and 2 separate air conditioning situations weeks apart. All experiences have been excellent with excellent repair people and I recommend Choice Home Warranty to anyone looking for a reliable home warranty company.

System was 3# low on Freon / definitely has a leak in the system that needs repaired / System was recharged but the leak repair was denied! How many time does the system have to be recharged before fixing the problem?

Excellent service, fixed my fridge with no problem. I am so thankful for the service with CHW. Hope the services continue to be this excellent. So far, very good. I would recommend others to join CHW as well. Thank you, thank you and thank you.

He came on time, and finished the job in two trip. He was not organized. He said his truck is in shop. He went and bought some parts and first the color did not match, after with my pressure not accepting the product, he went and bought the correct one and finished the job.

The tech was kind, efficient, and helpful. He did a great job. There was black junk around containers on the dishwasher door. He diagnosed that a part had a broken seal. He ordered the part and we set an appointment to repair it a week later. The part was sent to my house.

Fixed the problem with my disposal. The technician who arrived was very prompt and efficient. I would recommend them to my friends. He explained the problem and what he did to fix it, and showed me what was causing the problem in the first place. He tested everything thoroughly to be certain everything was working properly.

Roger was mostly easy to work with. He explained things clearly. I know that when you repeat everything so many times with potential customers it is easy to fly right through what you need to say. As I grow older I realize my brain doesn't move as fast as some people talk. Not Roger's fault, but at times I would ask him the same question he just answered because somewhere along the way, I missed it. Roger was understanding and respectful. I appreciate his help in the matter of home warranty options. Jill

I am extremely happy with the technician. We have had the pleasure of having Southern AC service our units several times. He is always a professional and does great work. I would highly recommend this company to anyone. I am less excited with the process that Choice uses to get the work done. Choice's process initially is easy. However, there is not a process by which I can guarantee the technician I get is Southern AC. It has to go out to bid and they have to get on the system to capture it. The process is cumbersome. It would be great if I could make a claim and select a known Choice technician that I trust and have had good experiences with.

Took over a week just to get someone out and when you would call back we are working if in it could be 24-48 hours. No one gets in a hurry or wants to work. My electric in my garage was out which messed up my pump to my furnace so I called my furnace man and paid him out of pocket $155.98 and he fixed that furnace and I had to run off an extension cord until my son who works out of town got home and fixed the electric.

The rep was very nice. He told me how the warranty works and how much it would cost.

It is my opinion, based on experience, that Choice Home Warranty actions are based on their financial bottom line. I have had 2 service needs since the first of the year for different systems (internal plumbing, clothes washer breakdown). CHW's first choice for service contractors, in both cases, were companies 2 hours from my home (google map shortest route), and in one case, another state. I had to source my own local plumber and press them for a local washer repairman. Reimbursement takes ~30 days and can come in the form of a gift card (new washer). A wrestling match all the way.

I am happy with the experience with CHW. This is the fist time using anything like this. It was so effortless, just pick up the home and call. I would not hesitate to recommend CHW to family member or friend. Thank you CHW.

We've had this technician come out a few time for other repairs. He has diagnosed the problem correctly each time and has ordered the correct part needed and made the repair quickly. Cleaned up after himself and was pleasant to work with.

I used them a month ago but I had to get my own serviceperson and I'm not really happy about that. I'm nearly 80 and I nearly had a nervous breakdown trying to get all that done. I didn't get a home warranty so I would have to go through all that. They put the request out and they didn't get any hits. Then they told me I could get my own contractor. I called a plumber and he was wonderful. I had two different jobs that he had to do. He had to replace the garbage disposal, and then he had to work on a clogged drain. The plumber told me that he absolutely refused to work with Choice because it takes up to three months to get payment.

I was told inaccurate information when I signed back on after my first year. You scam people and never “replace” their appliance and you low ball the amount you give to someone. It will not even cover 1/3 of the replacement cost. Your customer service people have no empathy. I can’t wait till my contract is over so I can go to a reputable company.

The tech called within an hour and was here when he said he would be. He determined I needed a new icemaker and within an hour he had picked it up and had it installed. Great experience. Would recommend this gentleman.

He fixed it and checked it out to ensure it would not happen again. He came within the time allotted, was very pleasant, and cleaned up everything before his departure. I was amazed at how quickly Choice Home Warranty responded to my request for service.

My recent experience with customer service was far from acceptable. I had a food disposer that failed and upon opening a claim it took over a week to get someone to replace it. And this only occurred when I called someone local to do it. I spoke with customer service 4 times, each time the reply was to allow another 24 hours for Choice to find a tech. After the first 24 hour period expired I should have been allowed to obtain someone on my own (and have Choice reimburse me) rather than having to wait, going without a food disposal for over a week. If I had not purchased a 5 year contract it's doubtful it would extend an annual. I sincerely hope the service is what I'm promised in the contract should I have to open a claim for some other reason.

I Had been cooking and was working fine - all at once no power - lights -nothing - we checked breaker box and it was OK - even flipped it off and on but no response at all - no indication of problem before.

We’ve had Choice Home for several years and are very satisfied with their services. We’ve requested repairs on various items and only once did we have a problem, which was no fault of CHW. The service technician was the problem and after several call backs to CHW a new technician was sent out and problem taken care of. The only complaint we have with CHW is when it’s time for renewal of the policy they start several months in advance of expiration date and are very persistent in their sales pitch. To the point of making me want to scream. We’re well aware of the expiration date and have always renewed in plenty of time, taking no chance of lapse of coverage. When I ask not to be pestered with follow up phone calls no one there understands the meaning of NO PHONE CALLS.

The young man that came to repair my heating system was friendly and professional and did a great job, and yes, I have heat! The heater was blowing "cool" air when I turned it on and now the heat is great. Just in time for the winter months.

My furnace wasn’t heating so I went online to create a claim to have someone come out to take a look. I received an email from Choice on the same day that a heating technician was scheduled for Wed of the following week. I had contacted them on a Friday and the weather was back up to the 60’s. The heating guys came out and diagnosed the problem as gas valve not working properly and they submitted their report to Choice immediately and Choice approved the repair. The repair was done same day. I’m very pleased with the outcome.

The plumber that came was on time. Very professional and took care of the problem very quickly and efficiently. My toilet and sink work just fine now. He fixed the toilet with a new part and he quickly unclog the sink. To that I say thank you very much.

Have been a Choice Home Warranty member for under a year and recently had an issue with my washer making a lot of noise. Choice sent a repairman within two days of my reporting the issue. It turned out to be a bad motor and currently awaiting installation which is scheduled in two weeks. So far so good with my experience with Choice Home Warranty.

The technicians that came from Abundant Air were great, they found the problem quickly and got my heater going. I was very pleased with them and wouldn't hesitate to recommend them and Abundant Air. I was also pleased with Choice Home Warranty for a quick response.

Refrigerator stopped working on a Sunday. Claim filed Monday, rep I talked to said the repairman could come the next day. He came on Thursday. Repairman was excellent. The refrigerator had to be replaced. The process was seamless. However, the payment was made in the form a Lowe's ecard. That limits me to one vendor and their pricing. So it prevents me from getting the best price available. The worst part is that it may take up to 30 days to get the ecard. Who in the world can do without a fridge for 30 days? In this world of electronics should only take 30 seconds! Boo on you!!!

My appointment was on Monday and I called him on Thursday and asked if it’s possible he can come earlier, he was nice enough and came fixed my freezer, now my freezer is running good so far, he nice and prompt.

Not good. Choice Warranty doesn't do what it says. Is the second time that I have to replace an appliance but they just want to pay about 1/3 of what it will costs me to buy the other one. So much for "we will replace it for a same one or better"...lol

The gentleman called the day before to confirm appointment and again when he was in route. Although he was not as early arriving as planned, he kept me informed of findings and repaired the problem promptly. He was very polite to my mother who was home at the time. If he'd been on time or called to say he was running late, he'd get five stars/10/10. It's probably a 9/10 now. So we'd recommend them. It did take Choice a little longer than I would have liked to get a technician scheduled. That's on Choice, not the technician.

4th time's a charm. Teksquad was challenging to work with on this project. Our time schedules didn't mesh. They moved 3 appointments and apparently the tech came on Monday 10/24 and was at the gate but didn't leave a message, so I didn't get the call to let him in. Finally, technician came on Tuesday early morning. He did a great job and has ordered a part. Now to wait another 5-10 days.

The plumber was great and in a timely manner. But the list of extras not covered were too expensive to even consider. We got a second opinion and replaced the WH and the extras for half the price Choice quoted. What good is a Home Warranty if you cannot afford to use it?

My experience signing up was fine. But since then, I've gotten an email just about every day trying to get me to buy the security system for my house which I don't want. Also, I didn't know at the time they were strictly an online company. I had asked, “Are you gonna mail me my policy?" but they were strictly by email. Other than that, they emailed me everything.

When I signed up with Choice, it was all right. They had a pretty good deal.

Choice Home Warranty is good to have. I called today Friday October 28, 2022 on a dishwasher & clothes washer (2 claims), and they have a tech already scheduled for Monday October 31, 2022. WOW that’s quick. I have had Choice Warranty for about 8 years and would encourage all to have.

I received service claims quickly and through my e-mail, which is good for me. Coordinating the scheduling and payment to the technician is a problem. We are working on it. I think there should be a better way to pay them through Choice.

I was very satisfied with the fast service and response...OSP is a fantastic plumbing co. (Reynaldo tech, young man with a lot of plumbing knowledge, and friendly).. Unfortunately for this project I was covered, but understandable, object is stuck! Even though I had to pay out of pocket, I still have a smile...all because of the good service CHW employees gave me...Thank You!

CHOICE HOME WARRANTY IS DEFINITELY NOT AMERICA'S 2ND BEST HOME WARRANTY SERVICE... They paid for their endorsements. If you dig deeper into other sites like Yelp, you will get true reviews from real people. On June 7, 2022 I took a 4-year home warranty policy from this company. On Sept. 19th, 2022 I filed a claim for our dishwasher to be fixed. Oct. 3rd, 2022 I finally received an email telling me that a service tech would come on 10-5-22 to look at our appliance between 11:00 am - 3:00 pm...he never came. After many calls to the service tech, I finally got a call back asking me what the issue was, which I proceeded to tell him and what we tested and checked first. It was obvious that he didn't want to come and told me he would put into CHW a write-up to replace the dishwasher. After weeks of multiple calls to the service tech as well as Choice Home Warranty with no responses.

Quick service and got the job done in a very professional manner. Cleaned up after himself. Highly recommend them. Listened to what I had to say and didn’t try to go with a canned solution. Also gave me tips to use in case problem came up again until they could get out again.

This morning I found my garbage disposal had leaked and made a mess of my cabinet. I called Choice and by this afternoon my disposal was replaced. Thank you Choice Warranty and Vince of T&T Plumbing. He arrived on time. Assessed the problem and left to pick up the new disposal unit.

Received a response right away when I called for service. Was assigned to a local technician right away. He came out within a couple of days and had the parts. Fixed my dryer on the spot. Tech was very prompt and professional. Best home warranty ever.

I have been paying for this "warranty" service for 5 years. On 9/14/2022, I made my first claim. After assigning and re-assigning my claim three times, as of 10/28/2022, they have never come through with the promised service. Dealing with them by phone was, in most cases, like pulling teeth. PLEASE do not do business with them.

This home warranty claims to replace your appliances if they break. However, in practice, they give you a small amount which does not actually cover the cost to buy a new appliance, or any money to help with installation. Our microwave broke and we paid the service fee to find out it needed replaced. Instead of getting us a new microwave, Choice Home Warranty decided they would give us about half the amount a similar microwave would be in Lowe's gift cards. On top of this, it would take 20 days to get these gift cards. This was not what was advertised, but I was told this is allowed per their terms. These say that the company can give whatever it deems fit for a replacement with no recourse to the consumer. This is not acceptable behavior from a home warranty company, which exists to safeguard your home appliances. AVOID AT ALL COSTS! NOT A REAL HOME WARRANTY!

Updated on 11/11/2022: The technician was professional and courteous. The stem was broken on the hot water handle of the bathtub. He replaced the parts needed. The bathroom sink wasn’t draining, he removed and reconnected the drain pipe. We appreciated the attention to the problems and solutions. Thank you.

There appears to be too many parts to be replaced, estimated time for parts and repairs was for over weeks. Looked at prices of new dryers and they appeared to be cheaper than the cost of the parts and cost of repairs.

Difficult to speak to anyone; too many exclusions, and the quality of techs dispatched was very uneven. We even had a tech who falsified the diagnosis backed-up by photos not even of our appliance. This was reported to CHW but they continued to use this company.

Ice Maker was leaking and not working properly. Contacted CHW on 10-16-22. CHW arranged for Sears Home Services to Respond. They responded and Tech arrived 10-21-22; verified ice-maker needed replaced. Ordered ice-maker and set appointment for 10-28-22. Received ice-maker at my home on 10-26-22. Different Tech arrived as scheduled on 10-28-22 and removed and installed new ice-maker. Very professional.

The service TECH was very informative about our problem with the ice maker not receiving water it need to make ice, are timer working as it was made to do. The tech also show me what he was doing to the ice maker..

Matthew from Lyday plumbing was great. Unfortunately he couldn’t fully fix the problem because he didn’t have the equipment needed. I am very unhappy with CHW because this has been happening since we moved in and it’s just been fixed with about 6 bandages over the last 2-2 1/2 years.

The Choice office timely contacted a local appliance repair place. I had to change the time of the original appointment, and that wasn’t an issue with the local company. The men from VIP Appliance were on time and soon saw the problem and fixed it. They were very congenial and professional. I would call them again.

Horrible experience!!!! Amount offered by Choice is barely a fourth of amount to replace unit even with the cheapest model out there!!' I spoke with a supervisor and was told basically "take it or leave it". That's all you offer!! My response is you are not the only carrier out there and I WILL replace you with a more reputable company who cares about their customers!!

I have to wait 10 days to get a service tech just to look at my issue. It will probably take additional time to repair after the problem is diagnosed. After the thousands of dollars I have paid to CHW, I expected a better response. This is not acceptable.

MY Serviceman was Great! Choice Warranty did not clarify why I was denied. I am elderly and emails are hard for me to read. The big thing is I have requested a hard paper copy multiple times, they always say it's in mail. It's been months. I believe I'm going to cancel my policy and put the money away, so when something goes wrong, I can just use that money to fix it. Bad customer service. Great knowledgeable Serviceman!