Choice Home Warranty Reviews

The repairman did a good job checking things out, however I questioned when I got the plan what it covered. Was told duct work was covered. However Choice Home Warranty seem to say the problem with ours isn't. This is no fault of the repairman who came to fix it.

Otis was very nice and very fast. He found the problem right away. He is very good. Fixed the ice machine in the freezer right away. And it is working. Thank you. I definitely would recommend Otis. Plus he was very pleasant also. I also paid him extra because he noticed my refrigerator needed to be moved and cleaned.

Customer service has been courteous, knowledgeable and helpful. Prompt service. Plumber that was sent was also knowledgeable, courteous and very professional. New disposal was found and installed the next day, on a Saturday. Everything went smoothly. Would recommend Choice Home Warranty to family and friends.

Company sent a very polite and knowledgeable tech. I was very impressed and appreciated his service. He did not rush but took his time trying to fix my oven. In the end he could not fix it but it was not from a lack of trying.

Washer stopped ringing clothes. I was able to start a claim without any problems! Hopefully, everything goes as smooth as the initial claim process. Next step is to hear from someone about an appointment for service. This should come in an email.

We were offered discounts which worked out very well for us. The program was explained in depth and how it works. We are very happy with your product and our sales consultant. We plan to keep this program for six years for sure!

Our experience was great. We did all paperwork as far as approval, online. We came in to Chesapeake and Mr ** took great care of us and did not keep us all day. Mr ** explained everything and the process was smooth and easy. He worked with us as far as down payment also.

Choice Home Warranty provide excellent service. I’m very happy to be a part of this company! Thank you for your dedicated work. I would love to recommend choice Home warranty service to every homeowners. I have great experience with choice home warranty.

I recently did a claim for my stove. It wasn't heating up. The tech came and changed the sensor on the stove. The little times that I have used Choice, they have been fine. But sometimes, the claim takes three to four days. When you have an emergency, you can’t afford to wait. I don't like that they put our information, and then I have to wait until somebody picks it up close to my area.

They work quickly to solve the problem. Ask all the questions needed to complete my replacements parts. Very patient on the phone. I would recommend this company, I am glad I bought a 3 year plan and I was able to use them several times. One time they sent me the money because they could not repair my microwave panel board....

A.C. Went out Sept. 1 and was repaired Sept. 2…I am facing lung surgery on Sept. 14 so we really appreciate your attention to our need. The service you sent us was knowledgeable, neat and efficient which we greatly appreciate and will continue to recommend Choice to our friends.

Today was a wonderful experience, Thank you customer Service, I called. The people are very nice, I have this insurance for the last 15 years and never had any problems with this Insurance, I recommend all the time. Thank you again.

Mathew at extension 4930 was great! I called to get a price quote as a new customer and he was very helpful. He worked with me to get the best price possible and was very thorough explaining what the policy included. I will let my family know about your company. Can't beat this :).

This rep is very kind and a hard worker. Also, he was very patient while I was frustrated with the first service. He offered another option, which made me satisfied. If he doesn't provide the opportunities, I will leave the program. Thanks to him for making me calm down!

Called for quotes and staff were very knowledgeable and explained all my available options and plan costs. Ultimately they beat my current company and other few companies I was shopping. The coverage was better and items covered was much better. Glad I am making the change.

I have been waiting going on two weeks now to have my AC fixed. I was told that it would be referred to a supervisor for a review on the repair. I had to wait an additional week just to have an appointment to talk to her. It was supposed to be this morning and she never called! It is miserably hot here and unbearable and I have no air conditioner!

Had to speak to “6” different agents. Not sure that our contract is renewed. The last person I spoke to told me he didn’t handle renewals but help me since I became upset & told him he was the “6th” & wasn’t going to speak to another person. He told me it was handled???? A week later I receive a call from Choice stating our contract was about to expire & we needed to renew. Needless to say I became upset & unloaded on the caller & since then have received notice by email regarding renewal. At this point I’m not sure if it has been taken care of. I not will return to AHS!!!!

Choice Home Warranty provides excellent service! Once you submit your claim they are in constant contact with you! This is the 2nd home warranty company we had and we will be a committed customer! Highly recommended warranty company! You will be pleasantly pleased if you become a customer! I 100 percent guarantee!

The technician immediately diagnosed the problem and switched out the defective disposal. He was smart, courteous and professional. I recommend him and Choice Warranty for all appliances repairs. It is time for me to renew and I will be sure to keep Choice Home Warranty, they're offering an additional 2 months for free.

I am very pleased with Choice, Timmy ** always does a very great job. I would recommend him. They are on time and very exact. Very friendly! I am very pleased. He fixed my freezer in no time, also my plumbing.

We are completely satisfied with excellent work the contractor provided to us. He displayed professionalism, vigilance, and integrity. We are so pleased with the work that was completed. He was efficient, courteous and very knowledgeable. We are so happy that we have access to quality contractors was Choice home warranty.

Shemar was very helpful. He offered several options and understood what I was looking for to provide a policy for 2 of my properties. He was able to handle both new policies in a timely fashion and provide additional discounts.

We had an electrical issue in where suddenly my Island Outlets were not working, and lights flicked and dimmed when air conditioner was turned on. The technician was very polite, and searched both issues and all seem to be working fine now! So glad we had this insurance!

The technician that came out on 9/1/22 was very friendly, helpful as well as knowledgeable. I was very happy with him although I have yet to have a service provided by him. His diagnosis was appropriated. I am still awaiting a reply to see if CHOICE HOME WARRANTY will allow said work to be done or flake on me. The problem isn’t the technician as much as it is my warranty company not wanting to honor the work that is needed.

In July we filed a claim that our Air Conditioner would pop the 30 amp circuit breaker every few days. The air conditioner repairman came out and said the air conditioner is working correctly. It is only drawing 14 amps when running. Yes under normal conditions it's only drawing 14 amps, but within days or hours the 30 amp circuit breaker will pop. We go outside and reset it. A month ago it may last for 1 or 2 days, but currently it pops about 2-3 times a day. We convinced the technician to replace the circuit breaker to confirm it was not a faulty circuit breaker. That very same day, it popped again. We called the technician out. 2 items in the air conditioner have been replaced. The capacitor and the contactor and it continues to pop the circuit breaker. Since the technician has no other ideas of what is wrong, he says that we have to have an electrician come and check the wiring.

Had a very hard time getting a repairman within a reasonable time period. Than I was told I had to pay an additional $30 for the broken cable which was not covered. Not acceptable. Really considering dropping coverage. Either something is covered or it not. The coverage should cover all its parts.

Filed a claim and had a tech at my house the next day. The tech examined my air conditioning system and found it low in refrigerant. Topped it off and checked the rest of the system to make sure it was in good condition.

The AC serviceman fixed the AC so it would come back on and work....but it was only a temporary fix (like a band aid fix). The overflow pan had filled up causing the AC to go off/not run....and the Baker AC serviceman emptied the pan and the AC came back on/worked. But the drain pipe was clogged and needed replacing with better/larger pipe to solve problem. According to my wife he was only here 30 minutes draining overflow pan. A permanent fix/solution needed/needs to be completed or problem will continue and that is what should have been done ....Not a band aid fix. Please solve this problem. Col. **

Technician was friendly and professional. He quickly took care of the problem. He provided recommendations on things I could do to eliminate the musty odor and remaining moisture. He was mindful of property and cleaned up his work area. Would definitely use this technician and company again.

I love working with Choice Warranty, we had an issue with our fridge, and they were quick in responding in sending out a technician and when he was not able to fix it, they were very fair with their decision. I would recommend Choice warranty to anyone who is looking for a home warranty company. I am a RE broker, I will definitely refer my clients to Choice, thank you.

The technician was prompt, helpful and found the issue after checking the whole appliance. He was professional and explained what was needed to my husband. I also appreciated that he accepted the job so quickly after completing the on-line request form through Choice Home Warranty.

The tech was courteous and was at our house ahead of schedule. He explained what the problems were and that he would file the report with CHW which he did in a timely manner. We would highly recommend this tech.

Put in claim online which provides 24/7 access on weekend. Appointment was scheduled for Wednesday. Shocked!: Was expecting an appt 2 weeks later. Instead, the appt was 3 days later. Service called and gave arrival time and the tech arrived at scheduled time, fixed refrigerator within an hour. Totally happy this time which is the exact opposite of my first experience dealing with broken dryer.

Technician was very efficient, hi Tech and courteous. He had all the tools and devices needed to troubleshoot and repair my HVAC. He made sure that all is in satisfactory condition before leaving my house. He asked if I needed anything else. Thank you.

Wow, In the two times I have filed a claim for service, the issue was resolved quickly and professionally. Our AC went out and it's HOT here. Oscar came right on time and saved the day with a new capacitor. He explained what he did. I am so happy I chose CHOICE!.

I've had Choice Warranty now for over a year and I've never had to use them so I've never been able to put any kind of recommendation but I've read a lot of stories and recommendations that weren't very good on home warranty companies. I totally disagree. Choice Warranty I call them on Wednesday evening and Thursday morning I had a great technician from Red Beard plumbing. I live in spring Hill Florida. He was wonderful. He knew his stuff. He fixed my tablet and toilet. I watched him do his work. He knew what he was doing. He was very professional, very polite. I am totally stoked and totally happy with the work and the speed and quality of everything that happened. I would highly recommend Choice Home Warranty. I disagree with everybody says they had a bad time. I had a very good experience with the whole thing. My opinion thank you home warranty for your quick service and professionalism.

We called in a service ticket on Thursday and were assigned a repair company within the same day, They provided a next day service call and gave us a 4 hour window from 8-12. Great to see a quick turnaround to get this dryer fixed.

It was quick and easy filing a claim through the app and CHW took care of it immediately and within a few days a technician came out and diagnosed the problem within min, and took care of the problem I was having with my ac unit.

I absolutely love my plan. I do wish you could put in an order for more than one thing instead of being charged for each troubled item. I feel like having to report things separately feels to be a slick way of me paying several deductibles. But other than that it’s good to have.

Absolute scam. Do not choose this company for your home warranty. I put in a claim for a water heater leak more than 6 weeks ago. No one ever came out to look at my hot water heater. I called the company multiple times and they said the same rehearsed line over and over, they were diligently working on finding a technician.

I put in a request for something to be repaired and it gets repaired quickly. So far, so good.

Their response to claim was in reasonable time, good tech was knowledge. Solved problem. This was our first claim since signing a multiyear contract over one year ago. We are happy with Choice Warranty company. We have used many companies over the years and our first claim was very good.

Yes I will recommend a friend. Choice was very patient, professional. Email system was consistent... I know as a customer they were trying to find a Tech. But on sudden projects. Like the air condition after 8/9 to 8/23. Heat was unbearable. I recommend after a sudden length of time I need a inside air unit for to set on floor to cool 1 room. And then Fed ex back to choice. Job Well done!!!

Seth was very polite and knowledgeable. He loves his job and displays super energy. It was a pleasure talking to him. He went over the warranty thoroughly. I included some add-ons that were not part of my previous home warranty company. I am excited about more coverage and knowing I can receive service on holidays as well.

Trying to get this situation taken care of was exasperating. A larger pool of service technicians would be a great idea! Unacceptable!!!! I should have found my own technician. I’m glad that it wasn’t the middle of the winter! We would not have survived!

We submitted a trouble report at about 8AM today and received a note saying it may take up to 6 hours for a repair technician to respond. It's now been about 8.5 hours, and we still have not heard from a repair technician.

I am very dissatisfied with CHW. We called in on August 24th. The day the disposal broke. It took 5 days and 2 phone calls to get the job done. When it was supposed to be a 24 hour turn around time. The tech was very nice. Did a clean job. Why was our claim denied???? We paid you guys in full for 39 months of service. This is the way you treat your customers. Denying their work requested. We would like to know why you are not paying for this service. The tech did a great job.

My freezer stopped working and I contacted Choice and within 30 minutes they had a tech contact me. Since it is a Subzero refrigerator/freezer not everybody knows how to work on it. The tech came and diagnosed the problem, ordered the broken part and I am up and running. I am so grateful to Choice who made this a pleasant experience and Harry at Ace of Las Vegas was great and so knowledgeable. Having had other home warranty companies in the past I will remain a loyal customer to Choice who by far is the best. I am so grateful.

I have been customer since 2017, maybe 2 claims, then when I have a real problem they refuse to pay. I am counseling my policy. I had to pay 400 of my own money to have it fixed. I do not recommend this co.

Just a little bit of a hard sell but this is to be expected in these difficult times. Good product reasonable offers but limited in the amount of money I can spend this year. Sales representative knowledgeable and pleasant to deal with.

I cannot give you a response, because no service has been scheduled yet, I am still waiting to hear from a repairman that has been assigned. Please ask me again after the service has been completed. Thank you.

I am finally seeing that being prepared for when something quits working is not only smart but very comforting. It is always wise to plan ahead and be ready for anything that comes up. I am always looking for ways to save money and be ready for what happens next.

After I explained to Julian that I was transferred to 3 people which he was the 3rd one I was speaking to after I explained to him abt the transfers I had just experienced and if he was to transfer me to another department and I had to explain myself a third time I was going to cancel the policy. He then took the time to type in what my concern was before he transferred me the next person did know what I was calling about and after she researched the info I was calling about everything was rectified.

A/C quit working. Went to Choice website. Appointment made and kept by pleasant tech. A/C repaired next afternoon. Thank you. Very easy and no phone call required. Glad I didn't have to wait on hold. The tech was very courteous and professional. Let me know the problem.

Home experience with Choice Home Warranty, was Very Good. Would Give them a very good Yes. They helped me out, for I am disabled vet, with low fixed income. My income is very low, I am not in good shape as I used to be. Thank You.

The 2 technicians came out on time and were able to fix the problem within about 15 minutes. They were very personable and I so appreciated it. We knew it was a long day for them as they came close to 8 o'clock PM. They were very professional. I would definitely use this company again.

The technician was on time and repaired the equipment to working condition. He got the fault right away and worked on it and got it repaired. The technician called us 10 mins ahead of his arrival which was very convenient for us.

Fast and reliable. The option for reimbursement is exceptional. I've always found this quick and easy. If your repairman doesn't want to do the online work, customer service is great in helping you do it for them. The whole process only takes minutes.

I would think that y’all could at least replace the kitchen faucet in kind instead just giving $75 dollars for a new faucet. That’s a joke. I’m not very happy about that. I’m going to Lowe's today to pick out a faucet, but the tech doesn’t know if he can get back out this week to install.

The man who came to help was fantastic and fixed my washer same day. However, it took a long time for someone to come. The first person you recommended never showed up or communicated with me at all. I had to request someone else. Hurray to A&E who got my washer fixed.

Very knowledgeable. Punctual. Great communication throughout the day. Answered my questions. Thorough. Customer service punctual in getting technician dispatched. Easy to use website. Prompt email communication from customer support. First time I used the service and happy with my choice of providers.

The website was easy to use even on a phone which isn't always the case. Finding the right plan for me was easy and well laid out and I was signed up with my new warranty within minutes and received the information by email right away.

The service call was initiated for a central air conditioning issue. Water was not flowing thru the regular pipe, but through the overflow pipe. AirPro Technician was polite and skillful and knew how to address the issue and got it fixed. We are very satisfied with the experience!

Technician was awesome and worked promptly and air was working very quickly...Must add that the first tech that came to service the same AC unit in 2020 said it was about time to replace soon..And this tech this wk said the same and said any day now. The unit uses the R22 banned refrigerant ..I hope that Choice will be able to replace it when needed..But svc was great!

Very pleased with their work and their work ethic. It wasn't an easy fix, but they stuck with it and we have air!!!! And in 109 degreee weather - that's fantastic! Scott is extremely pleasant and knowledgeable. Without reservation, would definitely recommend them to anyone.

Fixed the dryer in no time. I am getting NO hot water at all. There is a sensor needs to be replaced. They are to notify me about part, by E mail. I haven't heard anything since. The technician was here. I spoke with someone at Statewide Appliance & was told the part is not available. I should be getting an E Mail from Choice Home Warranty. No response.

Quick response. Easy submission of claim. The technician was very pleasant and knowledgeable. I would recommend Choice Home Warranty to my friends and colleagues. The only thing I don’t like is that the same issue had to be put in three times and each time I had to pay the $85 minimum. Thanks

I hate Choice. I had an air conditioning issue in May, and I reached out to them as I was supposed to. I filed the claim and they had difficulty finding a service person for me. They found a service person after I complained several times. They said there was someone coming here. I called that service person and he said, “I don't work for that company anymore. They're horrible.” So I was unable to ever get a service person to come out.

My claim for fixing my dryer was never completed even though I paid the $65.00 to the man you sent out. Then never heard back and you wouldn’t refund my deductible and neither would the guy you sent out!!!! I had to buy a new dryer!!!!

Everyone did an awesome job from the initial call to booking the appointment to ultimately replacing the bad ceiling fan and then taking the old ceiling fan to the dump. Greg did an excellent job and was very easy to work with.

Customer Service Representative Speaks English. The representative was very helpful explaining plans to me. He respected the fact that I was Retired Army. Deal provided are good for Veterans. People don't mind paying for services that will actually meet needs. The plan explained to me was cheaper than I am paying now to AHS.

Mr. ** was very knowledgeable and professional in giving us all the info and discounts we were qualified for. It was pleasant to talked to him and become members of the Choice Home Warranty. We will make sure all of our friends get inform of this Great Company so they can also save money and belong to Choice Home Warranty Co.

Lancelot Home Repairs was wonderful! Came early and knew what was wrong immediately. Choice Home Warranty is wonderful and they send courteous and expert Repair Workers. Everyone should be a member of Choice Warranty. They are very trustworthy!

I had plumbing issues in my home and the service was excellent and professional. It took two days to complete as the parts had to be ordered. However, the items were available the very next day. I would certainly recommend CHOICE to friends and families.

My problem is with Choice, it took a week and half to get a repair man to my house. This is unacceptable. You need to get better response times period. Having to do everything by computer makes your company very unfriendly. We need to be able to to a human.

Manny was great to work with and made us a fantastic offer on our home warranty. I am very happy that he took the time to find us the best coverage for us. Choice plus is affordable and easy to work with.

My AC unit was not cooling. They checked it and got it working. They also found a leak in the condenser that can not be fixed. So they are saying I will need to put a new AC unit in and Choice Warranty just sent me an email saying it was approved.

My toilet had been constantly running which resulted in an extremely high water bill for me. The technician had to replace a part. The issue was corrected and repaired. The toilet has stopped constantly running. I am very satisfied with the technician's service.

Wonderful service. Always able to assist and provide support with my home needs. Have enjoyed Choice home warranty going on three years. Never disappointed in their service and customer service is very helpful. Having some issues in connecting through the app and website with not being able to sign in.

I have problems with my refrigerator and my built in microwave. I call the Choice Home Warranty and they send a technician to fix the problem. The guy came to my house twice to fix the problem but he can’t fix it he said it’s not fixable and call home warranty again today and they are still saying the same guy will come and fix the problem. But the guy said it’s not fixable when I talk to him today so it is **. I don’t recommend the Choice Home Warranty to anyone. The company **. Freaking stupid idiot.

This was a very good experience. A timely response from Choice Home Warranty and the repairmen for the leaking son and leaking freezer. They demonstrated wonderful flexibility in hailing the appointments to serve my convenience and took extra care to remove all old parts and trash.

When I signed up they said they would send me a hard copy of my contract. After almost 3 months I just received 1 of my contracts. I have 2 houses. Every time I call I get a different person. I have the # of the person I signed up with but have never been able to get him. Honeymoon/out whatever have the back up # and he is never there. Not happy with the money offer they gave me to replace my dishwasher. After 3 weeks have not received check.

The gentleman who repaired the toilet was professional and efficient. It took an appropriate amount of time and he was on time. I have not always had good experiences with Choice and have considered terminating with the company but today I can say the experience was good.

The staff on customers service are excellent. Thanks you for quick answer in the past. They doing very good jobs. I’m recommend to be a member. Choice Home Warranty thanks again. Another thing I see is when they give you appointments to come on times is very good.

Choice Home Warranty did not honor the warranty agreement. The technician that arrived could not get approval from Choice Home Warranty for a simple valve repair job. We paid the technician the full amount with no credit from Choice. Surprised and very dissatisfied!!!

Choice Home Warranty's telephone system to intake claim requests has worked well and had contractors out within 1 to 2 days. Online customer portal also shows status of claim. Waiting on approval and parts to finish AC & refrigerator repairs - but so far I have been happy with home warranty.

I was hesitant to sign up for this service because I had several units that were "old" but still functional. I was deeply concerned about the coverage in case I needed repairs. Well the oven broke and deemed unrepairable. The "replacement payment" was underwhelming. I'll reevaluate this offering.

I called about my refrigerator problems, I don't like the fact that I had to wait for service, but my payment is on time monthly. Now I'm still waiting for a part to be ordered. My issue is that I pay for a service that I have to wait to be completed, that's not right.

Technician was courteous, friendly and professional. He listened to issue. Then he checked heat pump settings and air handler in attic. He also took temperature readings at several vents, intake and output. He made some minor adjustments and issue solved.

Submitted claim on Monday morning. Email saying I would be contacted when they found someone in their network. Tuesday got an email offering compensation if I found my own plumber to do the work. It's now Wednesday. Still no word...

Tech. came, determined the problem and ordered a part. The part came in, the tech. came to fix it and found another part defective. Ordered another part. Waiting for part to arrive. Repair will be scheduled when part arrives. Thanks.

My washer started making noises. I placed a service call using the portal. Appointment was scheduled and the technician came. Took care of it in less than an hour. I was happy with the process since I am busy working from home and need very little interruptions.

Tech found the problem. The heater came on when the air was on. Fixed it temporarily but is coming back Thursday. I am very happy it was fixed within 48 hrs. My daughter said a friend of hers had her air broke down and her warranty with someone else took several days to get fixed. You guys have come thru with all my claims fast.

The claim was put in for plumbing. The first company sent to my house had no plumbing background or knowledge. They did not have plumbing tape to fix the shower head they removed. They only wanted cash or cash sent with an app that my bank would not send the money through due to high amount of fraud on the app my bank flagged the company as fraud. For the first time using the warranty this did not give me a good feeling. I called the next day to bring this up and was told by the person who answered the phone that all companies are vetted. The second person who came out had to fix what the first company did and addressed the issue. Don’t understand why I had to pay several times and to open a wall to address the leak. I said I would open the wall and was not allowed I was told. The true plumber is the reason that I gave the rating.

I call for services on the wash machine for repair. The respond was quick and sufficient. The provider repair company recommended was good and the job was done accurate. They explain the issue and recommend what was needed. Received an gift certificate.

I called on Monday re my air conditioner unit cooling and a service technician was at my home on Tuesday. Thanks for your prompt response. I would definitely recommend Choice Home Warranty to my family and friends. Looking forward to doing more business with you.

The Technician was fast and efficient. He fixed our dishwasher, got it running again and then gave us tips on how to make sure the problem doesn’t happen again. This was so helpful to my wife and I and we are so appreciative! We would highly recommend them for any issue you are having with your dishwasher.

I couldn’t be happier with the warranty service. I would recommend this to any homeowner. The warranty covers more than I could have imagined. The person they sent out was fast, friendly, and provided great work. Well worth getting! Thank you

He came on time between the time span promised and fixed air conditioner with a capacitor included in the basic charge. Cold air came out right away after he replace it on one of the two air conditioners in the house.

This was the first time I had filed a warranty claim with Choice. The website was easy to access and submitting claim online was easy. Within an hour or two I received an email with a service appointment details. The appointment was 3 days after the day I filed claimed (Friday morning). I called the customer service of the garage door company Winston Doors to ask for an earlier appointment but there wasn't any available on a weekend. I called Choice to ask if they had any other company in Dallas area who would fix my garage door over the weekend since I could not get my 2 cars out of the garage (single motor double door ). I was told there aren't any other and I had got the earliest appointment available. Well, it was very disappointing.

Choice has saved me a lot of money. They rebuilt my hot water tank and repaired my washing machine twice. They also repaired my dryer, my AC, my dishwasher, and my refrigerator. They also replaced my freezer, my microwave and my three fans. The $600 that I pay 600 over the year always balances out. The claims process is very easy. You just log into the website, click on the email to initiate a claim, put down the information, and within 24 hours, you will receive an email or phone call giving you the names and the dates of the appointment from the technician.

Everything worked out very nicely. The technician arrived on time, was very professional and explained the issues to me. They were very knowledgeable of the appliance being looked at and also pointed out potential future issues. I have only needed to use Choice Warranty a few times and every experience has been positive.

My dryer broke on a Friday evening and I called and requested service on Saturday. By that afternoon I had my service technician schedule an appointment for Monday. On that Monday my dryer was fixed. Totally awesome and the technician was super friendly and professional.

Refrigerator went down, then freezer on a Friday evening. Request for service made online, and a contractor took/assigned service call. Not available until Wednesday morning. Called contractor direct and asked for earlier appointment. None available, but put on call list if cancellation occurred. Contractor (IHN) was very courteous and understanding as I explained that I had medication that needed to be kept cold. Technician called Monday morning that a cancellation had occurred and could come out in about an hour. Tech analyzed the problem very quickly and went to truck to get needed part and install. Advised us to leave refrigerator/freezer of for 24 hours to allow ice block to melt, drain and dry out. Was very thorough in explaining the problem. After 24 hours, turned unit back on and in about 5 hours both refrigerator/freezer were cool enough to reload. Appears to be working fine now. Highly recommend IHN as technician.

Very helpful and great service. He was good, He was great, He has a lot of experience. He found the no problem right away. He was very educational. He show us the problem. He answered all our questions.

Very friendly, knowledgeable and nice representative. Trevor gave me a great deal. Talked me into a 6year warranty for 1/2 the cost - I'm very happy he did. At my stage of life, peace of mind with repairs is important, so I appreciate it!

The water dispenser in our refrigerator was not distributing water properly. My wife and I are both 74 and rely heavily on the filtered water from the fridge. The Sears repairman saw the problem and immediately knew how to resolve it. However he did not have the part at that time. He had to order it and another appointment was scheduled. I trust that the next visit will repair the problem. I recommend Choice Warranty from this experience.

Been with CHW for almost 6 years now and I am very satisfied. They are dependable and they respond in a timely manner. Definitely recommend. They are also courteous on the phone. I had to speak to someone at some point and she was very helpful.

I put the request on Thursday 8/25/22. Got the email on 8/26/22 that "We found a vendor in Denton" who will be coming on 8/29/22. I asked you folks this an urgent issue. My wife has Cardiac issues. But you did not care. I could have same company earlier if you have given me permission to find a Air condition mechanic. But you all said "we are looking". Think about you mother or any of your family member with serious medical condition and go without air condition for 3 days? Is it a good service? Decide youself. There is no doubt the Airserv Denton did an excellent service. But you need to be more aggressive in finding a vendor ASAP to provide an efficient service. Thanks.

I was very pleased that the rep wasn't pushy or arrogant in trying to get me to buy the product. I know and researched my product and was just trying to find a way to work actually getting it bought into my schedule. It was a pleasant experience

The salesperson was very rude. If you record calls please listen to this call for new policy number ** I said I didn't want the 6 year plan 3 times and he kept going. He also told me my plan would be the same at the new address and sold me on paying for a year to save money then I see the monthly service fee goes up by paying the full year when I get the email from him. He sounds like he is reading a script and to me it seems like he works on commission and could care less about your company and the way you are betrayed.

Whenever I need to service any appliances Choice is quick courteous and so helpful. So happy with their service. Definitely would recommend to anyone. Never had to wait more than few hours for someone to respond to help. And problem would be solved very efficiently.

My A/C went out in late August in west Texas, later learning that the capacitor was bad and needed replacing. I made my claim online around 7:30am and before noon Choice had sent a HVAC tech to my house and fixed my A/C within an hour. The tech was polite and tidy, very professional. Most people were skeptical when I told them I got a home warranty policy. They would say it's a scam or they won't take care of you when you need help with x,y,z. Normally my A/C would have cost me upwards of $500 to fix and I only had to pay my service fee. My experience with Choice Home Warranty exceeded my best expectations! I could not be happier with my choice and it's comforting to know that if and when things break I am covered.

Tracie ** was extremely knowledgeable about what I was looking for. She made sure that I understood each thing that she reviewed with me. I am happy to be on board with you, thanks for the quick response back to my inquiry.

Technician was knowledgeable upon seeing the condition of my frig. He explained what was going on and what I can do in the future to prevent this from happening. Technician was patience in allowing me to clean behind refrigerator after pulling it out! I would highly recommend them.

Once claim was submitted it was handling promptly and assigned to a technician. Technician was timely and very thorough with explanation of services and recommendations on avoid future system failures. Recommended changing filters more often and gave instructions on how long it would take for the house to cool off.

Albert was the name of the young man who assisted me. Extremely friendly and knowledgeable, made the process of enrolling in CHOICE easy! I didn’t have to wait any amount of time for someone to answer the phone and when I was asked to hold, the music was pleasant and I didn’t have to hold a long time.

My refrigerator was not keeping cold. The tech came and evaluated the situation, then told me what the problem was. He then went to work and fixed the problem. My Choice Home Warranty Plan is the best. When you file a claim Choice immediately accept your claim, and you get your needed information right away. I already recommended my daughter (Tangee **), and my sister (Kay **). Both of them signed up the same day that I introduced them to Choice Home Warranty. I always speak highly about my Choice Home Warrant plan. Please keep up the good work. My daughter cancelled her American Home Shield Plan and signed up with Choice Home Warranty.

CHW is stealing people money. You make a claim on what you think is wrong. Tech comes out and advise what the problem is and can fix the problem but first he/she must get permission first from CHW. CHW denies claim and request you to submit another claim. CHW states you have to pay another svc fee. In the meantime, your problem is getting worst. This is not good business and it makes me feel CHW is stealing money and taking advantage of the consumers.

I would give you less than one. We have been jerked around, lied to and wasted money. Your company was given chance after chance and all.we.got was screwed. You did nothing until we canceled and told you to kiss off and then you sent someone out. I feel for the plumber that drove out on a Sunday.

Kitchen sink faucet was not releasing much water pressure. You allowed us to contact our own plumber and then we sent the bill to Choice Home warranty and you refunded us all but the $75.00 service fee. We are very pleased with our service.

Choice advised l could expect a serviceman first thing in the morning. They were courteous and correct. The serviceman could not have been more accommodating and thorough. I was 100% satisfied with the discussion with the technician and the problem was totally taken care of. I will spread the word.

Tech was good what sucked was waiting over week for appointment then wait another week and half for revisit to install new parts. Almost three weeks without fridge is crazy! Will review rating after next visit. Other than that was good.

All Air Florida came within hours and diagnosed and repaired the problem quickly. Choice Home Warranty delivered as promised above expectations. You can totally depend on them. Choice Warranty approved the purchase of a new motor immediately. The response to the claim was outstanding.

My air conditioner broke. I sent in a service request and the next day in the morning a technician came and fixed it. It was the quickest service I had had since it was kinda emergency. My house's temperature was 91 degree when the AC broke so we had to open all windows to get some air but it was difficult sleeping. Choice stood up to the task. Thank you Choice! You the the choice indeed in terms of emergency.

My air condition went out in Texas when it was over 90 degrees outside. I put in a service call at 8 am and a technician was at my door by 1. Fixed in 30 minutes. Would recommend Choice Home Warranty to my friends.

An AMAZING experience with Tier 1 all around! From amazing communication verbally and digitally, to one of the best technicians to cross the threshold of my home! Polite, courteous and most importantly knowledgeable. He was able to complete the repair quickly and get me back on track! So grateful to Tier 1 for their all around customer service!

This team did an amazing job and quickly. He looked at my opener briefly and knew right away what the problem was. He was able to fix the issue and serviced my door. I will be using them in the future for any of my garage door needs.

The initial contractor confirmed for a time slot that was different from the information being provided by CHW. This presented a conflict, but to make matters worse, he came a half hour earlier than he confirmed. Which then made the service delayed by me having to wait another 4 days. The second contractor was prompt and very professional.

I have not needed to use it yet but I am sure I will be happy when I do. Super coverage with my in-ground Spa too!! I was amazed at all the systems and appliances that are covered. With contractors available to perform and repairs it is a valued company.

Choice Warranty has always been right on spot. I call them that morning and by evening I have an appointment to get it done. I have not had any problems with Choice. Very easy to complete. I would definitely recommend them.

Ansel R, the workman who arrived at my home contacted me prior to arriving and gave me his ETA. He had a smiling countenance so was easy to communicate with. I was able to explain to him the reason why I contacted Choice Home Warranty Company. He took a look at the system and determined he needed to look at the outside part of the system . After examine the part of the system he was able to determine the cause of the issues I was experiencing so was able to make the necessary repairs. He was professional throughout the entire time he was there. He went back indoors, rechecked the system prior to starting the repairs. He felt satisfied with his accomplishment and that the system was working, that the temperature on the unit was satisfactory and that the unit was running and working. I would request his service I ever need A/C device. No regrets. He is an asset to his company and to Choice Home Warranty.

I have an excellent experience with Choice. Last week, there was a leak in one of the guest bathrooms, and it was fixed the very next day. Also, when the air conditioner wasn’t working, the contractor came out right away to fix it. The contractor was very professional and they did a great job. I'm very happy with them. I’m very satisfied with the services.

We were out of service for more than 2 weeks in August. We received the same auto generated replies when we emailed. When we get tried to reach a representative, the first one lied and stated we could not speak to a supervisor and continued to read off the same reply as what we were getting. Although the request for service was supposedly expedited, it in no way facilitated quicker service. A second representative promised a supervisor would call within 24 hours. That did not happen either. Finally we were assigned a claims specialist.

The technician was knowledgeable, professional and nice. But apparently my policy will not cover an ongoing, loud grinding noise in the freezer unless the freezer is not working. Very frustrating that I have to wait for this appliance to break before this ongoing, loud noise will be resolved.

Two separate claims:

The service technician was at our home less than 24 hours after the claim was filed. We certainly did not expect that for help with our air conditioning in the heat of August. The technician was very helpful and the service great.

One Drop Plumbing very responsive. Boris the technician was courteous and thorough. Very pleased with the service. He explained the problem and the solutions. The faucet had to be replaced and the new one was a perfect choice. Would absolutely use One Drop plumbing again.

We had an experience with Choice while assisting another homeowner who are your clients. The service they received from Choice was AMAZING. We immediately switch our policy to Choice after seeing the amazing service you all provided to them. Your processes were streamlined and without hassle. You now have a new customer. My wife and I just signed up with Choice.

Choice Home Warranty (CHW) denied my claim for my broken dryer; a plastic part broke on the control board, rendering the dryer unusable (it would not start). I now understand it was because I didn't identify the problem prior to the failure of a plastic switch activator on the control board. I believe the failure was caused by fatigue failure, but since it actually failed CHW would not cover the repair.

Bruce **, the representative of Choice Home Warranty Insurance went over all possibilities, pros and cons of purchasing the above home warranty Insurance. At no time did I feel any pressure. We had a great discussion and I learned a lot from Bruce.

I've heard good things about this company. I'm looking forward to becoming a member. I don't have any personal experience with them as of yet. It was very easy to sign up and the things that they cover is just what I need.

Immediate support, above average service provider! Choice supported well! I have already recommended Choice Warranty. I received the service call right away and this happened over the weekend which is also a plus in having this type of support.

The sales agent was very polite. He spoke very clearly. Had a Well speaking voice. Also Pleasant and very patient. Answered my questions. I had to speak with my husband and asked him to call me back and he did within the time period that I requested.

My washing machine began banging and moved several inches as well as creating noise that was unknown to me. I called Choice for the first time in the afternoon. The technician was at my home the next morning and by the afternoon I had a Choice of receiving a new washing machine of their choosing or a gift card from Lowe's to purchase my own machine. Choice was prompt, professional, and made the process stress free. I strongly recommend them.

6+ weeks no working refrigerator - This company is a joke, they do not have care or concern for their customer's circumstances. This company will have you rely on them only to let you down time & time again based on co: policy. How can anyone in good faith entrust their home & $ to CHW (Choice Home Warranty). 1. Claim placed Mon, Jun 13, 2022 - Appointment Date: Wednesday, June 22nd, 2022 (Service Tech no call no show). 2. 1st appointment rescheduled - Appointment Date: Sunday, July 24th, 2022 (Appointment Time: 11:00 AM -03:00 PM). 3. Service tech misses appointment window.

Online representative was very short and didn't listen to my needs. All he wanted to do was to sell me more years on my plan when I told him all I was interested in was a one-year deal. He also hung up on me in the middle of my last question. Very rude and not a great way to start off with a new customer. I hope your service is better than your salespersons.

The agent I spoke with was super. He worked with me so that I was able to renew my contract and get the payment where I could take care of it today. I will be sure and recommend to a friend that is looking for a home warranty.

The Salesperson overtalked me when I asked clarifying questions. He answered the questions, but I needed more time to digest what he was saying. I have 35 years of sales experience, it sounds like there is a push for sales which caused him to be so aggressive.

Our dishwasher went out on a Sunday. My husband completed the claim form online, which was seamless. This morning I received an email stating our service has been schedule for tomorrow. One thing I'm not wild about is they gave a range of 8 a.m. to 5 pm. for the service. This makes it hard when both spouses work. Luckily I live close to my home and have some flexibility in my schedule. I'll post again after the service experience!

Called it in on Sunday afternoon. Haven’t heard anything yet. It’s in the high 80’s here in Texas so A/C is important. The system is only one year old since this is a new house. We’re senior citizens so A/C is important.

Thank You! This is the first claim I put in since I got Choice. My claim was answered and fixed promptly. The Serviceman was friendly and did a fantastic job. One day after I put in the claim my toilet was fixed. I am very satisfied. Thanks again!

I can't comment on the tech that arrived; however I must start by saying, we pay a large amount to be a part of CHW and the results thus far have been poor to fair. The last claim was for a leaky furnace, it was listed as AC issue. The appointment was set for 8-25-2022, 3-8 the Tech (after many calls and text on my part) arrived on 8-27-2022 after 5pm. The reason the tech said was due to weather (we had no inclement weather) and the problem was inside.

Worked on exactly what needed. It was pretty quick. Nothing formalities and customer service in interacting was a little off. Only needed information was provided or exchanged. No more or less. Seemed very knowledgeable and worked pretty quick and completed. Not bad!!

Completely disgusted with this company and will not be renewing, I’ve also talked 6 and counting out of this company. When you say you cover something, what you really mean is you cover a tiny bolt on something and paying for the rest is up to us. You already have our money so you just layer on those hidden fine print. Just disgusting…

Your agent explained the plan fine however, your add on computer said 1st month free and fee of $75 for today 8/28/22. I paid 1st mo. and was charged $85. My # **. I called your customer service and was cut off. Called again and left message to call me and no one called. MY Phone is **. Your agent seemed fine explaining your plan today. However, on your ad today 8/28 you stated 1st mo free and fee to be $75. I was charged 1st mo and charged $85 for fee. I phoned your customer service today and was cut off. I called again and left message. No one returned my call. My #** and phone **.

He is very knowledgeable and swift. He has a professional manner, and he’s pretty quick in responding our need. We would like to recommend him to others too. He wore mask. That means he cared about the client’s concern. Good job!

Up until recently, Choice hasn't been a problem. But this last service call that I had, it took over a week for them to be able to schedule anybody. The service company they scheduled never showed up. I found that the next day. I got in touch with the service person, he told me that he screwed up and had his times mixed up. He was going to come today by one o'clock. But he didn't show up either again today. I called him and he informed me that his company is no longer working with Choice Home Warranty. Everyone left me high and dry. I called Choice yesterday when he didn't show up and they said they would get on it. But they never did. They never called me back. Today, I called them again and told them what happened. They haven't reassigned anybody yet, but I got an email from them. This had been going on for over a week.

I just spoke to a very nice man on the phone and he was very knowledgeable and explained everything very well!! I signed up. Read you were very highly rated!! The payments are reasonable and within my budget because I am on a fixed income.

Refrigerator is uneconomical to repair and heard nothing from Choice!!! This has been going on since the 4th of Aug, when I submitted the claim!!! I just have renewed my warranty and have used it one time before with no problems.

I was pleased with the service I received from the technician in that he diagnosed the problem and fixed it quickly. A little disappointed that the warranty didn't cover anything that needed fixing after having to wait 4 days for the problem being resolved.

Air Conditioner would not operate. The thermostat worked intermittently for several weeks and then quit working. The serviceman said that the thermostat is inoperable. He applied a temporary fix to the unit until the thermostat can be replaced. He was very professional and helpful. We are hoping for a permanent repair for this problem. Many Thanks to Choice Home Warranty and JL&Sons HVAC LLC. Special Thanks to Juan.

Called to find out what plans were offered. Jay was extremely knowledgeable and helpful. We found him to be thoughtful and took the time to explain everything, plus answer any and all questions we had. He was a pleasure to do business with. Yes, we did sign up today.

Updated on 08/30/2022: Bought this warranty from you in good faith. Sorry it was not returned on your part. Put a band-aid on my problem which I have been informed by 3 different techs it will not last, causing me to have to deal with it again in the near future.

I’ve had CHW since 2020 when I bought my home. My first full year with the company was pretty lackluster (and the year that the seller paid for). I only needed to place one claim for the whole year and my experience was not a positive one. I almost didn’t renew for 2022 because I had some unsatisfactory experiences with previous techs and customer service interactions in 2021 as well. However, this year has been the best experience with CHW. Each tech they’ve sent has been knowledgeable about the performed service and working with the warranty company. I am pleased in the shift in service. As long as my service calls continue in this way, I am scheduled to renew next year.

We woke up Sunday morning to find the A/C was not working, submitted an online claim, waiting on a call or email to get the A/C going again. It’s going to be 99 degrees today so I hope to hear from them soon.

It is hard to rate my experience because Dave the Sears Service tech who was sent to our house for the service call was Awesome. However my experience so far overall with Choice Warranty has not been so great. It takes them too long to get us a service contractor to our house to fix issues. ☹️ We paid for a contract with Choice Home Warranty to make things easier and try and save some money on repairs. It has taken them a month and a half to get us a service contractor to our house to assess the issues we were having with our Samsung refrigerator. Parts have been ordered finally so we shall see how this ends once they have been replaced. I hope to give a good rating once completed.

I was very impressed with the company and technicians that came to my residence to service my air conditioning unit. They responded very soon after I submitted the service request and were very professional. They were able to answer all questions and also gave advice and suggestions.

The sign up process was easy. I wanted a few questions answered because of negative reviews I have read, and the person was very friendly and answered all my questions. I came to find out they have a new system in place which addresses all the negative comments. Bad service from the technicians that come to your house, items not being repaired, or replaced, only getting $250 to replace items that cost a lot more, and so on.

The technician went above and beyond to make sure everything was working exactly how it needed to be. He changed the springs on my garage oiled the tracks and made sure the garage force was on the right settings. He saved me so much time so glad I went with Choice instead of trying to do it myself!

My A/C stop working, so I put a work order in with Choice home Warranty. The service technician was there the same day. He did a great job checking the unit out. It was a big job so he submit a ticket and the repairs was schedule in a short time. The process is going great.

All I had to do was to call CHW. Leave a message on their line and now I have an appt,,, CHW backs what they promote--great customer service. Just one call does it all!! So choose wisely on your home protection plan and choose Choice Home Warranty.

The first representative explain to me on the steps on how to put a claim in. The second representative put my claim in and answered and explain all questions to me and how do things work. I was very satisfied.

My a/c went out on Saturday evening. It was 92o in the house!. I placed a claim with Choice right away and the technician, Alpha ** came out as promised on Monday afternoon. They ordered parts and came back Tuesday and completed the job. Soon cold air was circulating … And they even came back the following day, just to double check and ensure everything was going as expected; there were no issues. They were friendly and efficient! They were great to do business with!

Very easy. Was led through the process by a robot. All info captured. And within a couple of hours I received an appointment from a local service agent plus contact information who will attend to the appliance in need of repair or replacement.

The person that assisted me, was very knowledgeable about the warranty, and answered all my questions. He helped get me started on the right plan, and assured me that I wasn't locked in to the plan. Thank you for your help.

Gary was very helpful and explained everything that I needed to understand. It was attentive and assisted me with getting the best price available. I had had a previous bad experience with a home warranty company and this is my first venture to try out someone else who will hopefully gain my trust and continued business.

The transformer went out in the furnace and it had to be replaced because there was no power going from the AC to the thermostat. The tech did what he needed to do. He was laidback and cool. I've had Choice for a few months now and I like the monthly payment. It’s much cheaper than what I had before and the actual service fee was cheaper also.

Repairman was here on time and fixed the problem. I’m very satisfied with the work that was done. There’s no problem at all with the work that was done. The work was done very well and I am completely satisfied.

Our garage door would only open part way. Called Choice Home Warranty and they sent someone out from Winston Garage Door the next day. Nice young man diagnosed the problem immediately and fixed the problem. Very happy with the service!

You offered $343 to replace a washer, and then you had the unmitigated nerve to insinuate that you were doing me a favor offering the cash. Your agent with whom I spoke STATED that you were estimating value based on wholesale prices. Your contract DOES NOT support this claim. If you could buy a replacement wholesale and I have to pay for it retail, then you would in fact be doing ME a favor if you bought the replacement for me. We both know, however, that giving me the insufficient cash is cheaper and easier for YOU.

I have not had the repair yet, but setting up the claim was efficient and professional. Hopefully the repair person will be able to fix the dryer. I would rather that than have to replace the dryer. My last repair was to a dishwasher, and it took a month to get the gift card for replacement.

The service provider was informative, timely, and communicated his status well. He also knew what he was doing and was very personable. Initial resolution was quick - my only head-scratcher is the length of time for the Lowe's electronic card. Not a game changer though.

I had an issue with my shower not wanting to turn off. Somehow the mechanism inside the handle became stripped. I placed a warranty claim online and it was fixed within hours saving me so much time and money. I really appreciate how quickly it was resolved. I highly recommend Choice Home Warranty!

Choice Warranty is the best home warranty on the planet. Very quick to send top-notch technicians to fix any issues with my house. They are very friendly and supportive of all my needs. They have a great price plan for our family and our rental house. Great service, thanks!

I heard about you from a friend of mine who lives near me. She was impressed by the work that you do and after hearing about her experience I signed up also. It will be great to have this warranty. Thank you.

Called on a Monday and the technician notified me the next day. I sat an appointment time for Wednesday. He showed up on time. Diagnosed my problem. Found a defective compressor capacitor. Replaced the part, checked the system and I was all set to go. Fast service from technician. Had me up and running in little over an hour. Love the service.

The representative was very knowledgeable about Choice Home Warranty, explained it clearly so that I had a good understanding of what I signed up for coverage of my home, answered questions patiently that I had asked, and sounded very professional over the phone. Thank you.

Repair man was very good. He checked the whole machine and was very helpful in explaining the problem. Customer service did not contact me that he was coming. He called me to tell me that he could come to do the repair.

I gave a two star only because it would not take a one star. I have three policy locations with CHW so have some claim experience. The answer is routinely “no” for high dollar items despite my upgrading to the premium policy. Really researching other home warranty companies.

I'm so blessed to have this company. I had a wonderful experienced with them, so Far so good. They've changed my AC unit with a new one. I've paid 2300 for uncovered things but it's fine with me rather than spending 6 to 8 thousand for an AC System. Their customer service are so responsive and helpful. I definitely recommend this company. It just feels so good if you know you're safe under CHOICE HOME WARRANTY.. and they got my back.

Service is very good, website is very user friendly. Service is fast. The only complaint I have that most of the time the service company doesn’t have the parts available even when parts are small and easy to install. Right now I have the need of my dryer because I just had a kidney transplant and need to wash and dry my clothes, sheets, towels every day. I can’t because it’s taking so long for the tech to come back to fix it.

Technician was professional and courteous however, claim specialist(s) was instructed client needed nine (9) electrical receptacles replaced and sent email documentation confirming this would be issue resolved. Upon technician conference with Choice Warranty representative only one receptacle authorized. Client "extremely dissatisfied" with authorization! Starting 8/29/2022 will be performing options.

My claim to repair the AC unit was denied as CHW said it takes time for a compressor to fail. The reason I went with a home warranty is that the advertisement said many items fail with time. So I would like to have a tech look at my other AC unit and let CHW that it is in working condition so that if it were to ever fail CHW would be content that it was in warranty and I would have confidence that CHW would honor the claim, unlike previously.

The technician that came to my house was very knowledgeable and professional. He completed the repair in a timely manner. I would like to have the same technician, if I need a repair that he can address.

Choice Home Warranty is the best. They always provide the best service and let you hire your own technicians if they don’t find you one within 9 hours and they will pay you back within 30 days, their prices are reasonable and I think I will never change this company.

Placed a claim and got a response the next day. We had an repair company here to fix and replace the disposal that day. We have had our policy for 2 1/2 years and they never have never failed any of our claims, they always had someone here to fix the problem.

I have had both good and bad experiences with Choice. Like most companies their customer service is hard to deal with. The service techs they send out are hit and miss on what they can do or even know what to do. If they send a factory service company they seem to work the best. My last claim was a success so far, hope my refrigerator is really fixed this time. It was not the last time a year ago. As far as companies ho Choice for the price seems as good as any.

The technician that did my plumbing repair was outstanding. He quickly assessed the problem, explained what needed to be done, retrieved the parts required for the repair from the service van, and got started. He had difficulty gaining access to the area that needed repair but worked diligently to finish the job.