Choice Home Warranty Reviews

Eli was fantastic. Extremely polite and a great asset to your company. Eli was very patient and he answered all of our questions, and we had a good number of questions. We are grateful for his excellent service. This is our first experience with Choice Home Warranty and it has been a great experience. Thank you to Eli.

Choice Home Warranty found a technician to repair my broken heating unit. Trotter Enterprise came out at time of appointment and quickly fixed the problem. I will continue to call Choice Home warranty when a have a problem with my covered appliances.

Every time we have had a issue Choice has been onto-of it to get it resolved as quickly as possible. The service is great. We would recommend them to anyone. Customer service is also great to deal with. When I talk to them on the phone they are very courteous and are ready to help get the right service needed.

I was having problems with sending you folks the info on leaving AHS. I returned a call and the person I spoke with said he would send me an email so I could forward that email from AHS. He never did send me that email. The question I have, have you folks received that email? I need to know. Thanks!

Quick service. Quick turnaround. Service tech knew what they were doing. They diagnosed knew right away what was wrong and fixed the problem. I can't think of anything else to say except I am so happy that I chose Choice Warranty to pricy my home.

My furnace/heat pump is not working. It won’t come on. I have done all I can do. I have been given a reply and my service date, is Nov 18, 2022. My house is very cold. I don’t know what else to write.

The representative was very helpful and knowledgeable. Made it easy and felt like he was just helping me. My first time with Choice. Hopefully I made the right choice. I looked up thru BBB to make sure I picked a right company.

Your technician arrived on time. He check the microwave and some of the coils was burned out. He suggested that it could be repaired. He told me that he would put in and order for the parts. Was told he would try and have it repaired before Thanksgiving.

So far my experience is very good. I put a online request for dryer service. Every thing went smooth. They connected me to Sears service. Sears technician came and ordered parts. I am waiting on parts now. As soon as parts come I need to call Sears to schedule for appointment.

Quick, helpful and courteous. I was looking for rate information with my veterans benefit and the person I talked to was very helpful. He reviewed all my options and including a three year rate, but I settled for the one year rate. I recommend him to all customers.

Website is easy to use. Sales Manager, Jay **, was very knowledgeable, concerned, and helpful. I enthusiastically would recommend him and this website to a family member or friend! I am looking forward to having protective coverage for my home systems and appliances for the next six years.

My hot water heater was leaking water due to corrosion and after 18 years of steady use. Also the intake water valve was very corroded and needed to be replaced. Additional costs took me by surprise as I am a senior citizen who lives on his social security as my only source of income. Had I not had a home warranty it would have cost me almost 2 thousand dollars. So I am happy that I have a home warranty to help.

I have had a home warranty that hasn’t been great communication. Can’t speak with live agent. It takes 3 or 4 days after claim is file before you hear from someone. Last claim for fans hasn’t been resolved. Scheduled for Monday 11/20.

You took my money and after the tech told you the problem you decided to send us to the fine print that nobody can read. I paid for my coverage up front so I'm screwed. Buyer beware. They sure have some slick sales people

The circuit board, not working. O.J. informed me that it was under manufacturer warranty, and I needed to call them. She was very helpful and also very pleasant. She gave me all the info that I would need when calling the manufacturer.

I recently had one of your plumbing contractors here for a possible malfunctioning water softener. Issue was resolved from what I know. Technicians seemed very knowledgeable and I was very happy with them. Quandt Plumbing from Oshkosh. My only complaint is there seems to be no one local.

Your service is terrible. I should have had heat within 24 hours. Not 4 days. I had to call several times and texted. Had to threaten them with calling BB before they finally gave me a # to call and get service

My bathroom sink and bathtub were clogged for a while now. The Technician was on time, knowledgeable, friendly and went straight to work to snake both of them and within a short while they were unclogged. Yippee! He went far beyond to give tips on home maintenance. I would definitely use him again!

Sheri ** has always gone above and beyond to help me with anything pertaining to claims on my personal home. Her promptness and determination to get things resolved is exemplary. I recommend Choice Warranty for all your home warranty needs.

Very happy with response they actually came out A-day earlier than was scheduled. All it was needed was a minor adjustments which they took care of in about 10 minutes. Would be more than happy to use that Boeing service on another occasion.

CHW assigned Sears to do the repair on my Whirlpool washer. The tech arrived at the appropriate time and fixed the problem without delay. Ahmed was polite and professional. He even helped me level my machine which had somehow become slightly askew.

He arrived two and one half hours early without notification. He readily complied with my request that he wear a mask. Once here however, was meticulous and thorough. Very happy with quality of work. Will hopefully communicate better the next time service is required.

The tech was outstanding. Very friendly and helpful. I am extremely disappointed in the CHOICE. It like have bad out is state insurance. You will be in bad shape by the time someone from out of state shows up. And it’s like cable where you wait a 4 hour window. Maybe. It has been a terrible investment for me.

Our refrigerator stopped cooling on a Thursday night. I submitted a claim online Friday morning. I received notification on Sunday that a repairman would come Mon morning. The repairman called Monday morning and told me when he would arrive and he was right on time! Dillon from Plunkett Heating & Cooling was very professional and courteous. He got us up & cooling in no time! Would definitely recommend Choice Home Warranty Company and Plunkett! I should also mention that had I not wanted to wait until Monday for the repairman, I was given the option to get my own repairman and file for self reimbursement. However, I knew Choice would find me someone… They always do… and we live in a rural area.

The technician was great. I had an emergency. One of my bathrooms flood and they send a technician 3 days after I called. I need pay for an hotel until the problem was fixed. You have to correct that kind of situation.

I had 2 claims. The 1st one was a minor exhaust fan problem. The literature from CHW said it was covered and salesman on phone said it was covered. His name was Sam. I paid 65$ and was denied. 2nd claim was washing machine. That guy was excellent! 5 star for him.

I was prepared for the tech to come with the part that I mentioned to them prior to him coming, and he left without fixing it, and was hoping I could start drying my clothes. Hoping that they are able to come back with the party soon.

Our furnace blower came on making a horrible noise on a very cold day and the next day was going to be very cold. We were afraid to let it continue to run. I contacted Choice Home Warranty and they had a technician at our house in less than 24 hours. Fortunately it was a minor problem.

This was my first claim. The young man who did the assessment was very knowledgeable. The scheduling process went well. I am happy my claim was approved. Looking forward to fixing quickly. Disappointed I will need to come out of pocket for a new kitchen faucet.

Fixing our microwave with outstanding. The technician did wonderful job by finding the damage and fixing it for our good. We will recommend Choice Home Warranty to our family members and friends for how they take care of appliances and goods.

You should consider allowing seniors to pay for 5 yrs over the course of a year. Not many seniors have $3500 sitting around. Also we have not heard back on the heating issue we currently have. This issue needs to be resolved ASAP.

The men came out from simple electric were great! Knowledgeable and empathetic to our problems. I was happy to have them at my house and comfortable. They were both very kind and mannerly. I appreciate how efficient and effective they both were. Thank you!!

When I first called Choice Home Warranty for a pool/spa service call I unfortunately got a very unreliable vendor who did not bother showing up or even notifying me of their "no show" namely Emerald Pools. All in all, each time I have reached out to Choice Home Warranty they have responded and have provided fairly good customer service. My apologies to Choice Home Warranty for filing a complaint to the BBB about their no-show vendor, as it really is important that we make every effort to provide both positive or negative feedback on their vendors. The 2nd time I called Choice Home Warranty about the "no show" vendor they immediately sent out a request to another vendor for my pool/spa service call who did an excellent job by showing up and was able to resolve my issue.

The customer service is very nice and quick answer, really thank you so much for your help, and for quick response, and for the nice conversation with the nice customer service you have it, I recommend to all my friends and family.

Furnace not working. Took four days to get a technician scheduled. Guess you need to make sure repair issues only happen Monday through Friday. Basically waited the weekend into Monday pm before received email that technician would be at my house by 11 am Wednesday. Technician who showed was very thorough and repair was completed.

Spoke with Rep Tony and he explained the new policy etc, so I renewed for the rest of my life! Hopefully I do not need to take advantage of my benefits!! If I do live for a long time I will be covered for all of my needs!!

Service Call were handled with true professionalism and courtesy. My issue was handled properly and effectively. I would recommend this to family and friends... Thanks so much for your service, I’m truly satisfied. And will continue to use this service… Once again thanks so much for your excellence service,,,

Whenever an issue arises, we call Choice. They dispatch a technician and it’s fixed. We pay a small deductible m. We have saved thousands of dollars over the years. I highly recommend Choice for peace-of-mind as well as saving money on repairs.

The service was great by the Heating Company that was assigned; however, disappointed by the choice of a replacement thermostat for the house. The only thermostat that was available at no cost to me, was a cheap generic product that does not have any functions besides the basic. Other products were available but I would had to pay the difference because CHW only pays for one up to maybe $130.00 according to the technicians. Sad situation that is. Need more product options for a thermostat that cost 0 dollars out of pocket for the customer. Thank you.

CHW is a great company for all your needs! They're very easy to work with in your time of need. Also they get the job done in a timely fashion. So if you are having trouble with any of your home appliances or plumbing work, electrical work give CHW a call. They're more than willing to help you out with whatever you're having a problem with.

I tried all morning to call you, and the phone rang once then stopped. Very dissatisfied. Cancel my policy and refund my money immediately. I will bring attention to the company from state attorney general if you do not do the right thing.

We have had Choice Home for many years. Any time we have a issue with our plumbing or our cesspool you have sent us the same company. They do a great job and we would gladly recommend him out to anyone who needed a plumber. Great service, professional work and courtesy is much appreciated.

CHW was responsive to my calls and answered all questions I had regarding the process. I had a furnace technician at my house within 24 hours of placing a claim. Michael from MW Heating was congenial and knowledgeable and answered all questions I had regarding the claim and process and nature of the issues I was experiencing with my furnace.

Tech was available quickly for an appointment and was able to accommodate my schedule. Tech called ahead as requested so I could meet. Was on time. Professional, knowledgeable and educated me on my appliance. Even cleaned my appliance after fixing. I Will gladly recommend to others.

This is my first claim with Choice Home Warranty. I got a response within 24 hrs. The plumbing company contacted me right away and the issue was resolved. Quick Draw Plumbing is also excellent! I’m so grateful with all their help.

Mr ** was outstanding. With cold weather coming he was able to fix the issues and now we are nice and warm!! Job well done. Mr ** was patient and professional. If we are in need of future HVAC service please send Mr **!

Repair person was very friendly and neat. He did a great job repairing my microwave. He also came quicker than expected. Repaired it quickly. Tested the microwave before he left. My husband was very happy that it was repaired. Thank you.

Nick arrived and replaced my 1/2 HP garbage disposal and also adjusted other pipes under the sink. He was very efficient, knowledgeable, and polite. He called prior to his arrival which was earlier than scheduled. Everything was great, and he did an excellent job!

When entering a claim as you fill in the options the other options should reflect the last entry. I.e. stove top, base on brand and model, options should reflect it possibilities. Things that do not pertain to your problem should not be required.

The process of submitting a claim was very user friendly. The follow up communication has been great as well. I deeply appreciate the easy communication and I look forward to working with Choice home warranty in solving this home warranty claim. Thank you.

Agent were helpful in giving me information. About my plan and device requested, and shows concerns for any disappointments. Gives support in whatever way possible to make cust. happy and not getting them overwhelmed or surprised. I understand no two person are the same but, respect to each other feelings goes a long way in life and it also soothes any unhappy heart.

Using this warranty was very simple. I went in the website and submitted a claim in seconds. It is super user friendly. We had a plumbing issue that was affecting kitchen and bathroom. The plumber was scheduled for me and did a great job! Super friendly and very knowledgeable. Would highly recommend.

Actually got this claim resolved quickly. It was picked up the next day. Very polite young man. He let me know what time he would be there. He was on time. He was fast and efficient. I was very happy with his work.

I got a text the time wasn’t good for me, then was told they would be here 8 am-12in this past Friday and then was told they were coming at a different time. I wasn’t consulted and made a complaint but was never gotten back to, the repairman came in a car. Nothing with the company Name in it. He was very polite and explained my problem and did the repair, but was told that certain things aren’t covered but didn’t know that about the policy. I am a little disappointed with Choice at the moment.

Awful experience. No tech for 4 days, ie no water for 4 days, lost work time waiting. Tech (American Drain) did not show and did not call. I literally called CHW at least 8 times. We even suggested a prior tech (Sixty Minutes) who did come out right away previously for same problem and CHW would not expedite this.

Bruno has been to my home on two occasions and has efficiently diagnosed the problem for my stove and dryer. Personable. Honest. Clean worker. No mess after he leaves. I’d have him back anytime for repairs. Clear communication on when he will arrive.

It is taking a week to get someone here to fix my garage door opener. I am having to manually raise the door and I have back problems. I also have had my heat to quit and I have been out of heat for 3 days. Slow getting anyone here to fix it.

The lock technician was excellent, quick, and did great work! Work was done as I asked. He had appropriate inventory on his truck for replacing a part. All our doors were rekeyed and he left four keys for the locks.

One of my burners wasn't working on my ceramic top stove. Elijah was very polite and found where the model number was and ordered the part. He set a time for another repairman to come out and replace my burner. I joined Choice after 16 years with American Home Service. I got tired of them being so slow with sending out repairpersons. My friends said they like Choice so I joined. I was shocked that they took a full year's membership at once, and now I'm finding they are even slower on sending out people. This was my first experience with Choice.

Placed a claim for my 30 year old furnace because the fan was wobbly. The technician they sent out said it could break off and cause lots of damage. Choice Home Warranty denied the claim. I DO NOT recommend anyone count on them for a home warranty.

I placed a claim on the CHW website. It was very easy for me to tell the issue that I was having with my washer. I was told an appointment had been set with a technician. I was told the company name. I was given the phone number and appointment time frame. The next day, the technician called and gave me an arrival time frame. I am very happy with the service.

Technician from H&K was great and explained everything well to us. Two technicians on two separate units within two weeks made their observations. We are still waiting for the photos and written reports to be sent us that were promised.

They randomly schedule you and you need to ensure it’s convenient for you. After that you primarily deal with the service company. The company’s communications process with customers is an opportunity - but eventually you get the item fixed most of the time.

It was tough to hear that my stove had seen its last days. Hoping it doesn’t take 30 days for a check. The holidays are approaching and it would be awful to be without a stove. No stove means nothing to cook or bake with or on

In 30 degree weather with small children and elderly, I expected same day or at worst next day service. Service date and time still undetermined at time of this post. Family health and safety being impacted by delay. Case need to be evaluated and expedited

I'm very disappointed. The ductwork is suppose to be covered and now it's not. I won't be renewing our contract. I don't know what else to say other than I'm very upset we have been dealing with this for weeks, I'm afraid to run my air conditioner because of the damage to my ductwork

This is a very good home warranty company! I have been with them for 3 years and never had a problem with them. I have always been treated fairly with this company. They were out to look at my stove within 24 hrs.

Choice Warranty's easy-to-use claim process was intuitive and very efficient. They quickly approved our claim and had a repair company out to fix our air conditioner the next day. The repairmen quickly determined the issue and replaced the blower with no additional upcharge. Highly recommend Choice Warranty!

Technician was very friendly and smart. He has a lot of experience. He took him some time to find the problem but later on found it and fixed it. I would like to recommend him for more job opportunities as he is an experienced worker.

My prior home warranty companies actually replaced broken appliances. Choice gives hundreds less than replacement cost for my area AND I have to wait 30 days for a credit at Lowe's before I can buy a new washer. I will also have to pay a disposal fee. I have to drive an hr round trip to the closest laundromat! I'm 78 years old...come on!!!

Getting a refrigerator repaired expediently is one of the most important appliances. I got a technician out in a couple of days. The technician had to supply a quote and get it approved before they were able to do the repair. It has taken 3 days and I still don't have an approved quote. Now I have to go through the weekend without a refrigerator. This means it will be over a week before I have a working refrigerator.

I have been trying to get our hot water heater replaced for 5 days and have run into nothing but problems with your company. Misinformation, lack of communication, lack of timeliness on your part. I have been without hot water for 6 days now, and there is no end in sight. I am very disappointed and dissatisfied.

Myles was very helpful and considerate of our situation, seemed to be looking out for our best interest. Based on our conversation I am looking forward to our service relationship with Choice Home Warranty. I'm anxious to see how your company compares to our previous company.

The technician from Appliance Squad Reyson was very professional and courteous. He was well informed on both washer and dryer, I would definitely recommend them. It’s nice to have someone explain issues in detail so that we understand the problem/situation. Reyson was extremely thorough.

Great job by Richard at Choice Home Warranty! He gave us all the information we needed to make an educated decision about which plan would work for us. We got exactly what we needed and wanted. Peace of mind. Thank you!

So far so good. K&S Plumbing Service was prompt for the service on my garage disposal. Cody was very knowledgeable and professional. I will reserve my 5 star review for after the disposal is replaced. Although I received an email with the approval, K&S has not so they can't schedule.

It's been a long process to repair my clothes dryer. I finally was told that it was going to be replaced and I still have to wait approximately 30 days. Meanwhile, I'm travelling to the public laundromat every other day to dry my clothes. Not to mention I have to pay each time.

Appt scheduled on 11/03. Tech determined a new board was needed. He advised it would take a couple of days to get the board. On 11/10 rec'd call from repair service provider that computer board would arrive on 11/14 and wanted to schedule another repair appt for 11/15. Still waiting for repair!

I found your services while terminating my service with American Home Shield. Your representative was very polite and knowledgeable. We went over different options and worked out the best for my situation. I would recommend Choice to friends. Thank you.

Technician from Supremo was very good. Good communication from company as well. Had to cancel claim for service on another claim from Prompt Service. Could not reach them. They would not return calls and told me to ignore appointment email from Choice. Please consider dropping them from your list of vendors.

I I'm very pleased to be part of the Choice Home Warranty team. They are always here for me when I need Home repairs and appliances. Thank you. Awesome experience. I would definitely be a permanent customer for choice Home Warranty and I would definitely recommend choice Home Warranty to all my friends and relatives.

Gentleman was very informative and knew what he was talking about. Was on time and did a good job. Gave some pointers on how to improve working of system. Would recommend to others for work performance and customer care. Overall good working experience.

It’s a no brainer to choose CHW. Fair price, good and efficient phone account service and a good professional lineup of vendors. So far, so good. I recommend getting this to all homeowners, especially when appliances start getting older. Thanks.

My microwave stopped heating up. I called Choice Home Warranty. Informed me that a technician will call me to make an appointment within 24-48 hours. Technician texted me to confirm his appointment to repair my microwave. I am happy with the job. Now I have a full functioning microwave! Appreciate my home warranty from Choice! Excellent service.

Ice machine had stop working. And the worker found what I needed to get it fixed. Stated he would turn my paperwork in in order to get it fixed, he looked at it thoroughly and said it was not working and we couldn’t get any ice until it was fixed. Which I agreed.

Technician was very nice and polite. Knew what was wrong quickly and repaired. I would hope the same company comes again if I have any further plumbing problems. I had to reschedule and the receptionist was very helpful to change the date.

The customer representative, Greg, was very helpful and very polite. He answered my questions quickly and made my decision to enroll with Choice Home Warranty very easy. I was searching for information on other home warranty programs to make a comparison to the one I currently have. The information provided by Greg helped me to make a decision to enroll with Choice Warranty. I am looking forward to a better program that will also help me stay within my budget.

This is our 2nd year with Choice Home Warranty. They are easy to work with, provide fast scheduling and reasonably priced. We just had the best service from the team that came out to repair our kitchen disposal. They were quick, professional and polite. Thank you to Choice Home Warranty and Masters of Disasters Plumbing.

Agent who answered call was excellent. Attention and professionalism, nice and care. Unfortunately, they said I’ll have to pay the contractor for the service, that’s unexpected. But still great customer service. I can’t understand why. How Choice and the contractor decided that price.

Updated on 04/04/2024: Choice Home Warranty is absolutely a great company. I don't hesitate one minute if something's wrong that I can't repair or can't work out, I call them right away. I have used them half a dozen times at best, and they were always here, and the reps and the companies that we dealt with were right there. The work was done efficiently and on time, and there was never a problem with anything that Choice Home Warranty was involved in. I have recommended them, and I would absolutely refer them to friends and let them know the experience that I've had with Choice Home Warranty.

The technician was knowledgeable and concerned about my issue. He was able to repair my refrigerator with ease. He was on time, and followed up after the visit to confirm that everything was working properly. I would recommend this technician to anyone who is having a problem with their refrigerator.

My sister referred me and I received great deals, and better when he offered me the senior discount. Feeling safe knowing that I can call and have something fixed without going through Angi or others of like. Have a nice day!

The work was done satisfactorily. I had to wait a week though before they could come out. They also had to change the appointment at the last minute. I would have preferred a sooner appointment. My shower was dripping for a week.

Have had great service in the past and expect to continue to have this service for this new service I just ordered. My washing machine stopped working tonight so I ordered service. I also expect to renew my contract in the near future.

Placed problem on computer one evening and had a scheduled appointment the next morning. The repair company then called, asked if I wanted a sooner visit. It was scheduled the next morning. The technician Jeffery was on time, called 20 prior to arrival, got quick approval for replacement of our garbage disposal, and completed the job in 20 minutes as he promised. Best service ever!

The price is right, everything I need to cover is covered, low service call fee, and the salesperson kept the call short and to the point when I told him I was on break at work (something most salespeople Don't do).

I'm still Waiting to find out when My Dishwasher is going to be Repaired. How Long Do I Have to Wait to Find this Out? How Long before a Tech is Assigned to make this repair? When Will I Hear Something?

Choice warranty caught my eye with the reviews. The Representative was very knowledgeable and informative of the warranty and information. I look forward to Choice home warranty assisting. I Needed a warranty that is the people's choices I read the reviews.

I submitted a claim. You assigned it to Boss Rooter. He sent you the information. Wanted three time and we have not heard a thing from you. Not happy with your company. I filed a complaint with your state attorney general.

The repair man was very knowledgeable and very nice. Would recommend the service. They were on time, and texted me before arriving. He provided suggestions so it will not happen again. I was very pleased with the service and would recommend for anyone to purchase the policy.

The service was awesome! The communication was quick and he was prepared for the job at hand! I would recommend Best Electric to everyone! He replaced 5 light switches inside my house, 3 of which were dimmer switches! Love the work provided!

We paid technician $150 and he did not fix the problem on Nov. 7th. He has now notified us HE WILL RETURN to our home on Nov. 16th, which must be at his convenience, not ours. We can't wash clothes. This is totally terrible service. We need it fixed immediately. You take our money each month, so we expect good service as advertised.

The plumber came on time! Very courteous. Detected the problem and fixed it thereafter. It was an easy fix so no more words to describe.. Hopefully we won't need more service but now we know it actually works. Thank you

I called and ask if my problem was part of my policy, and was told it was great! After speaking to a representative my date and time was set and on my schedule appointment service man arrived at the set time and the problem was fixed. Service was great and done in a timely manner! Thank you Choice Home Warranty! It pays to pay for this service even if you don’t use it, it’s those unexpected problems that you really appreciate!

I called at least 4 times inquiring about my claim. Got the same scripted response. It took 3 weeks for any action. The electrician they got to do my repairs was outstanding. Something good came of the subpar experience, I made a contact. Choice Warranty please pay these guys in a timely manner!!

So they solicited me to work for them on customers homes. From the start it was a hassle to get paid from them. I finally had 3 work orders unpaid and was talking to vendors relation about this. I asked the lady if I needed to contact a lawyer to get my payment. At that time the lady said this conversation is over and your account is on 180 day hold that was April 4, 2022. On October 4th I contacted them to get my payment, at this time they said that I would have to sign a release. I signed the release and it stated I would not move forward with any litigation and they would have my payment to me within 30 days. Well the 30 days have come and gone and now they are saying I have to allow them 6-8 weeks to receive my payment. I have gotten nothing but lies and broken promises about the money they owe me. Buyer beware.

First I would like to say is, No one ever call about my plumbing issue. I had to get it fixed myself because I was damaging my PR property. About the Lowes Gift Card. I excepted it because it said it would be faster than replacement. Went I hit agreed it said I would receive with within 30 Days... That's not fast at all. Then, me never buying a Dryer before wasn't aware of their cost. I would like either a replacement or a larger amount in the Lowe's card with today's inflated prices.

Israel of One Call Solutions came to service our garage door opener almost immediately after filing a claim with Choice. He came exactly when he said he would. Very professional and nice. Found and fixed the problem right away. I would highly recommend Choice Home Warranty, and the technicians they send.

Service was provided within 24 hrs. Technician was nice and professional. Will monitor unit within the next 30 days to make sure all is working well. So far Choice Home Warranty was easy and they held up their end with no hitches.

We purchased the warranty a couple years ago primarily to cover our appliances. Our dryer broke due to normal use, and upon submitting the claim request it was denied stating it was due to physical damage. We appealed the claim and the agent stated the same position with the option for escalation. The money we paid for the policy would have been better invested in new appliances. American Home Warranty was a better company to work with.

Electrician was very courteous and knowledgeable and resolved my problem. He arrived at the time he committed to and analyzed my problem real quickly. He told me if any problems to let Choice Home Warranty know and it will be resolved in a timely fashion.

Outstanding. Very well done & service response to my claim’. Claim order number was send to me within minutes’. Nevertheless it took a while to get my call in & for a representative or agent to assist me but once I got a response everything went amazing well’..

Both of the plumbers were pleasant and found the problem. The water heater needs to be replaced. We have not had hot water in nearly a week. SO MUCH FOR ONLY COMPLETE AS LITTLE OR AS MUCH I WANT.

It was an unnecessarily high-pressure sale situation, where Choice was just trying to get me to quickly sign up. They would play the whole, “Oh, let me talk to a manager, see if I can get you a better price,” and put me on hold like a car dealership in the '70s. They would come back and say, “Okay. Well, I can do this and I can do that.” I had questions. Some of them, they knew the answers. A lot of times, they just said, “Oh, you can go on the website and get more information.” But at the same time, they would follow up with a closing like, “What card do you want to use?”

Filing a claim was very easy. The site is very easy to navigate. I used two different home warranty companies before and they weren’t very easy to deal with. One of them kicked me under the bus. The tech came the following day and fixed it. Everything was exactly as it should have been. Great customer service.

When I called up and talked to someone from Choice Home Warranty, he offered me a slightly better price than what was listed on the website to offer me to come aboard for the first year. I appreciated that. Another thing that I was excited about was that Choice offered help with plumbing or electricity. I've always had problems in finding a plumber to come here if I needed help with plumbing. I had a plumber for a long time, and he retired. I've highly recommended Choice to friends and I hope they signed up.

I spoke with a lovely lady named Melinda. My inquiry was premium going up and being a recent widow how I couldn't afford the increase. She was very kind to keep me at same rate. I thank God for people like her ❤️ who have a heart on the elderly.

Two great guys. They were knowledgeable and courteous and neat. Came when they were scheduled to come. We would recommend them to anyone. This was our first experience with Choice Warranty and it was a great one. We will tell family and friends about this company.

Our entire experience was smooth and easy with no hiccups. Response time frame was also quick. Would prefer to get a check instead of a gift card so I can pick where I buy my appliance, but it's not the end of the world.

I have been with this company for a few years now. It is a great company and the services that they have provided are excellent. They allowed me to keep using the same technicians, which allow for great continuity. Thank you.

Service reps have been the best! Very knowledgeable, understanding, and efficient! Last encounter was with a representative who repaired a sink a couple weeks back. Gave me great advice on something that panned out. It was very helpful for my home. He was kind and considerate. Didn’t have to take time to discuss anything but made it made my day. I’ve used the service two more times since. Both times great experiences. Tthis time he replaced a disposal. Overall, I’m very satisfied!!! I referred my friends and family. I hope they get onboard!

When Sears came out the first time to fix the issue, they didn't try to find out what was causing the problem. They order three parts and 10 days later they installed them. Two day after the install the same issue started again.

The technician who came from Sears Home Repairs was very friendly, informative and helpful. He explained what was wrong to me and answered other questions that I had. Excellent customer service as well as repair service. The repair took much less time than was anticipated.

We have made 3 claims on our AC/Heat and hopefully the 3rd time is the charm!! The first 2 technicians came and got the fan moving but didn’t replace the motor like it needed but were paid the deductible of $85.00 and never returned to complete the job!! The gentleman that just came out stating it is the fan motor like we knew was very nice and professional and is coming back out in a couple weeks after getting the part needed. Choice Home Warranty on the 3rd claim after a couple days of not getting a technician response they went out of their way to contact technicians themselves to get someone out ASAP which they did 2 days after!!

Tech came out and repaired leak. Next day I noticed a small leak under the sink. The repair wasn't repaired properly. I turned in a re-do to Choice, but I think they are going to treat it like a new request. Maybe it was my wording. Thank you.

The technician knew what he was doing and fixed the problem; part in hand. As expected. Did a great job of troubleshooting and analyzing a difficult problem Was safe and courteous; respectful; well Mannered. Took the time to explain what needed to be done in order to get the heat pump up and running.

Mr. ** was very accommodating to my schedule and offered me times to reschedule my appointment. He was early and professional when he arrived. He wore a mask and when asked he wore footies in the home. He completed the work and didn't mind explaining to me what was going on while he was working.

Great technician. Very friendly and expert in his job. Highly highly recommended. Was able to diagnose and fix the issue very quickly…. Great great great guy. Very responsive. Loved his job. Thanks thanks thanks.

Repair service was perfect. Choice was quick to get us someone to fix our dryer. I'll tell everyone how quick you guys it was 10 plus. Thank you. Will use this service in a heart beat. It's too easy to use. Thanks again.

Choice Home Warranty have a good price and they are so reliable and answer requests in a timely manner. The newest contract that I got from them was so good because I signed up for a year. I got good price and good deductible.

It's super easy, either by phone or on the website, to submit a claim with Choice. They respond almost immediately every time and they're always reachable. The companies they have sent a couple of times to my home have been great but I need to call back the last one who came out. He fixed my washer but it overflowed last night. It kept sending water and didn't shut down. But he was good. Aside from the issue on his work order, he checked one more thing on my washer. This probably is another issue. All in all, my experience with Choice has been wonderful. I love their service and I love the technicians they have sent to my home.

I called on Monday night with my claim and got a fast response and scheduled appointment with a technician for the next day. Very impressive. Parts have been ordered for the repair, hopefully on the 18th. However, these repairs were done in March/2022, and I hope that it doesn’t give me any more problems. I feel very comfortable with the service from Choice Warranty, and their service contractor, Sears.

I spoke with Richard. He was courteous and informative. He answered every question that I had. I had not had a Home Warranty in several years. From everything I was told I am confident that signing up for the Choice Home Warranty was a good move. Now if I have any issues with home appliance etc. After 30 days I will get the service that I will need.

It wouldn’t let me leave a zero star rating. We just purchased our house and the previous owners bought the Choice Home Warranty for us. We have never had one before. A couple weeks in, the dishwasher started leaking. I figured, great! Here’s a chance to use the home warranty! I called in the claim and had to wait about a week for a technician to come out. The technician comes out and he can’t read the part number or serial number for the dishwasher. That’s the bad news, he gives me the good news that the home warranty should pay for us to get a new dishwasher installed! Paid the $75 deductible, dishwasher is still leaking, he couldn’t work on it. Choice Home Warranty offers a check for $246. I dispute the amount and am contacted by someone presumably in India. She asks for pictures of the dishwasher so that she can verify the features for the replacement cost.

Heat issue is not resolved but should be fine and covered. Water - lost pressure for water in house. Called but was told that particular problem was not covered. Got it fixed close to $900 later and all is fine now. Very disappointed that this was not covered. Appears there will be no issues with the furnace/heater. Hopeful.

I was not charged another service fee for a follow-up visit to repair my dishwasher. The technician came for a second visit the same day as my conversation with customer service. I can't ask for better than same day service.

Very thorough, friendly and knowledgeable. Fixed my light fixture and used my breaker switch box. Would recommend this company again, and will ask for them specifically if the need arises. Good customer service from Choice Home Warranty as well. Thank you.

The matter of my claim was handle very quick and the technician was very friendly and explained everything to me. The technician was on time and I would highly recommend him. I am very happy with the handling of the claim.

I am very happy with your service. It’s quick turnaround time. You covered my ac when it needed replacement. It’s very hot in Texas. Without air conditioning it would of been a nightmare and unbearable. You guys are good at answering your phone calls. Everything was quick and easy. Thank you very much.

Water leaking from Hot Water heater. East Tennessee plumbing solutions were on time with their appointment. Drew was the service tech from the company and was very polite/professional. They went out of their way to get me scheduled in earlier. I would highly recommend this company.

Mike ** was awesome. He was able to quickly identify the issue with my AC unit and resolve the problem within an hour. We have had Mike before and the outstanding service is consistent. He is extremely efficient and knowledgeable.

Instead of fixing my washer and dishwasher Choice decided to buy out both appliances. For what you are giving us for both appliances we can't even buy one of them. I came to this company because you were supposed to be the best home warranty company around. After this experience, I will not be renewing with Choice and anybody that ask I will tell them not to go to Choice because they don't back what they advertise. Next year when my policy runs out I will not be renewing with Choice. WHAT A MISTAKE I MADE BY TRUSTING THIS COMPANY!!!

Fast claim response. Excellent technician knew what the problem was immediately. Called before arrival and was right on time. Installed the new part and then did minor calibrations on the garage door to make sure it was working perfectly. Would recommend Choice Home Warranty and S&M garage door repair.

We have decided to go with Chose Home Warranty. They got such good results! They are the best warranty plan. I just signed up with them yesterday. I am happy I went with this company. Thank you for all your help signing up!

I am pleased with my encounter with this past order. The tech came on time and completed the job when he said he would, he also shared with me what was going on all times. I would used them again if needed.

Reuben was so friendly and answered every question we had so we understood the answer. He gave us his information so if we have additional questions we contact him directly, I like that. Reuben was so easy to understand and made sure we received the best offer possible.

Very professional and ended up being a easy fix. Took care of problem with our fridge and showed us how to keep it from happening in the future. Collected the deductible from us and cleaned up and left. Very fast and timely as well.

Excellent work on my AC. Sam is a hard worker who is very knowledgeable and reliable. Choice Warranty came through with flying colors. They also repaired my microwave this week. They are batting.

Oven stopped working. Technician came, checked out oven, took pictures. Later was offered $300+ in Lowe's gift cards. After denying that amount, a revised amount to $599, based on Pic from technician who came here. Now waiting up to 30 days (?) for cards for Lowes(?). Need oven now!

Mister ** arrived on time, diagnosed the problem with the stove, and attempted to find a part on his truck. Since the part did not match, he promised a replacement part within a week. In and out in 15 minutes. Positive, professional, previous great experience also.

So far, Choice Home Warranty has been good. I was with another company but Choice was a little cheaper. The deductible with the other company was 125, but it is 65 with Choice. The plan was cheaper as well. Their rep was very sweet. She took her time trying to get me the lowest deal. I liked her. She didn’t let me off the phone until she changed my mind and I switched to Choice.

I called Choice, and the gentleman that helped me was excellent. I got a very good rate for a four-year plan. The signup experience and the information were excellent.

When I signed up with Choice Home Warranty, they were pleasant and very helpful. My monthly charge was less than what I had and so is my deductible.

I just re-signed back up with Choice Home Warranty. I had them before they made a big change and that big overhaul, and it was very disappointing the last time I had them. Every time I called them, they would say, "Oh, no, we can't fix that. The unit is too complex for our technicians." Every time they turned around, I said, "These appliances are 12 years old. It's Electrolux, everything's electronic." They would say, "We can't fix the oven. Let's give you $230." I said, "$230? What's $230 gonna do for me? It's a $2,800 wall oven." "Yeah, but you have two of them, we only cover one." I said, "Excuse me, instead of me having two in the wall, I have one under the counter and one in the wall. And above the wall oven is a microwave with a convection, and below is a warming drawer." The rep would tell me if I have any difficulty with any of my kitchen appliances, he couldn't help me. This was 3 times at $65.

I've been working with the electrician through Choice Home Warranty. The guy keeps telling me he's got to get a part. It's been longer than three weeks. The circuit breaker keeps clicking off. He said I needed a new box. I said, "Well, can't you just replace the breaker?" He told me a couple of times that he had to wait. The first time he said he was waiting to get approval from Choice. The second time, I ended up calling two weeks later, and he said, "Well, I'm waiting for a part." This is the first interaction that I've had. So, this is not a good start. I'm very dissatisfied.

I liked that I wasn't pressured by Choice Home Warranty. They called me several times, and I kept telling them I was busy and what days I could be home. I also liked the way they explained to me that it would be easy to get anything that I needed to be done, and the number of things that it covered.

Everything was cut and dry when I signed up with Choice. The rep was very pleasant to talk to. We went through everything.

Choice Home Warranty's prices were reasonable, so I got it. The coverage was pretty good but they don't cover TVs and electronic equipment, which would be nice if they did. Their customer service reps were very friendly and helpful. They were very good.

The price of Choice Home Warranty was right, and their reviews were good. The representative that helped me was very helpful and knowledgeable. It's just he was a bit pushy and trying to oversell. That part was a bit annoying, but he knew the product. He took care of me.

I had Choice for three years, and then I discontinued, then I got it again. They told me after three years when I didn't rejoin, that they have improved and they have more coverage and they pay more for broken stuff. So I rejoined. I got a problem with my washer and they had to replace it. They offered me less than half of the price of the washer. They’re a bunch of liars. They’re unreliable. They just want to get your money and don't do anything. I do not recommend it to anybody.

Very fast service. 24 hours they was at my home the next day. Very good service. Thank you garage door fixed. Very happy with your service. Thank you.. The technician was very experienced and knew what he was doing. Very friendly and nice. Work well done. I would recommend Choice Home Warranty to anyone I know. Your service is the best. Thank you.

Very helpful and time saving. As a Single mom I use the service often. It is helpful to locate professionals in the industry instead of taking a chance with a company or person that you don’t know or trust. Thank You.

Service was completed in less than 24 hrs. Have made several claims with Choice in the last 3 years and always courteous and prompt. Eric ** of Opening and Flowing who serviced our disposal stood out the most. Will be using him soon for faucet replacement.

I have to admit I was a little taken aback when I was researching trying to educate myself about home warranty companies, and as I was floating through the websites my phone started blowing up! Although I felt like Alberto was very straightforward and sincere in presenting the benefits of CHW. I was pleased with the Veterans Discount and locked in prices I received as well! Thanks, Alberto!!!

I spoke with Ken by phone. I had been searching for a quality home warranty. I asked many questions and asked Ken to call me back in an hour to allow me to think about it; which he did. He was very professional and I chose to go with this company. They emailed me the policy. I appreciated his answers and follow through. Time will tell if this was a good choice on my part.

When I talked to Choice Home Warranty's sales rep, he made sense. I didn't care much about the $45 at the time of service charge, but it was still pretty close to what everybody was. So, it made sense, and I believe in warranties for homes. As far as claims, usually, I make a phone call. I make an appointment. Then they notify me by either text or email saying that the technician’s coming over. The only thing I don't care for is that I had one service call where it really was me not knowing what to look for. What it was was a rubber came off, and that was causing a leak. The guy walked in, and said, “Give me $45.” I gave him $45. He just took the rubber and put it in. It is what it is though. I signed a contract and that's what it is. Other than that, I put in a service call and they come by and do the work.

Everybody at Choice was very nice. I called for my stove. They emailed me in less than 10 minutes. Set me up the next day and told me who was coming and what the number was. The techs came and they fixed it, and everything was good.

The technician was very knowledgeable and able to quickly understand the equipment malfunction and diagnose condition along with potential repair options. His next steps were to make a recommendation to his management and Choice. Still waiting for recommendation. Bottom line is that a repair is still pending.

Our call today was wonderful. The Sales Manager was not pushy and explained everything well. We wanted to make sure we were getting the same coverage as our last home warranty and the Sales Manager explained everything and we walked away not feeling used.

Person that came to the house came within the agreed upon window, fixed the issue, and was professional. Nothing overly special about the experience, but nothing wrong. Only thing that bothered me was that there was a processing fee for using a credit card that I was not aware of ahead of time. Would have appreciated that being clearer up front so I could have considered other options.

(1) Firstly the wrong address was on the order. (2) Secondly I tried to contact the technician to advise him as well as change day of service to Wednesday - his mail box was full. (3) Thirdly I tried to find the company Drip Plumbers phone number and there was nothing listed. (4) Fourthly I contacted Choice claims and someone corrected the address, but still had wrong town name. Also she changed the service provider as Drip Plumbers have a 1 out of 5 rating. (5) Fifthly I advised that the contact person is not Richard as he is in hospital but his wife will answer to her cell phone which I gave, alternatively I am to be contacted. (6) Sixthly I emailed Choice as I could not get hold of Drip Plumbing to change the day from Tuesday to Wednesday (no response).

This is our first time with the service and on the first claim the technician came out but couldn't repair our appliances because he need to order the parts. A second appointment was set up but the tech never called or showed up to complete the Job!!!! COMPLETELY UNACCEPTABLE!!!

Very quick response getting repairs approved and completed, I had two issue with my sink and they had both repairs completed by same technician saving me time. The customer service and approval department were very professional. Technician was also professional and completed repairs in a timely manner.

Shemar was very informative & helpful! We appreciate his help! It was very easy to set up. We got a great deal and we look forward to being served by this company in the future! The terms and price were very reasonable

Ray was professional. He clan after he completed his work. Let me know that the AC is temporary working but a part need replacement which need approval before he can replace it. I wish Choice could give him approval quickly so I do not have to waits days to have him come back to finally repair it properly

Every one is so professional and helpful. The process from when you submit a claim and a repair company coming to your home is fast. I appreciate the promptness. I didn't receive a email from my case manager. So I called and spoke to a claims rep and she took care of my request.

The tech called about 9am and introduced himself. He asked if we would mind taking a picture of the shower mixing valve so that he could ensure he had the right parts with him to do the repair. He showed early in the assigned window (right at 11). He came in looked at the job. Then went outside shut off the water. He returned, spent about 10 minutes taking the valve apart, another few replacing the cartridge and sealing the unit up. He turned on the water to check for leaks. Everything was perfect. We then did the paperwork and payment. He headed to his next job. He was very cordial throughout the time he was here. WE ARE VERY HAPPY WITH HIM - GREAT JOB!!!

Technician Clarence was on time, he had all the tools and equipment he needed for the job with him on arrival. He assessed the situation and informed us of what he would be doing. He was friendly and courteous. I would definitely call this company again and recommend them.

I have paid for service on this refrigerator not only once but twice and has service been decline apparently because is under a lawsuit which I don’t think is our fault, this is the reason I pay for this warranty to get it fixed when is not working. Not for them to let me know that is under a lawsuit.

I bought a preferred plan w/ Choice & was told that I'd have same-day turnaround for appointments. My appt was 3 days later. Not off to a good start. When I called the contract co, they were surprised I had an appt. as they had no record of it. Also, not good. The contract co had many setbacks & delays & ended up pushing to another day. We set an appt for b/w 7-8am on a Saturday. I woke up early only to find the technician would be over 1.5 hours late. The technician Ray was extremely helpful when he got there.

I reported my issue and it took over a week to have it assigned to a company. The repair person was very nice. Due to the part having to be ordered it was not able to be fixed same day. When I purchased the warranty I was told I was in a “very well-covered service area”. They blow smoke up your ** to sell you their warranty.

So far have been very responsive to service calls. I’m going through a repair right now and it is not going as quick as I’d like because certain food in my refrigerator is freezing and I’m having to throw it away.

Our first claim was for AC repair. Service company arrived on time and took care the issue. When I submitted the claim to Choice Home Warranty they scheduled service within hours. We're pleased with timeliness to our request. We're glad we have a Choice Home Warranty plan.

Response to submission was in less than 24 hours, and Sears has been dispatched to review claim. No complaints and would recommend based on this, hoping for best regarding review and needs based on the initial support. Historically CHW has been solid in response and support, and I am hoping this carries through regarding this request. Oven/Microwave combo external glass door exploding was causation of request made.

This repair is not complete. The tech was great and was here and did his thing very quickly. Found there was no parts for this microwave available. Have not heard from Choice on replacement and I am getting short on patience. I have picked out the replacement at the local Home Depot and will pick it up and install it today because I can not wait on somebody to decide the part is not made anymore which we know already.

First, I must say I have been impressed with the quality of tradesmen they use. They seem to know their job. However, communication is very limited- especially this time waiting on a water heater. I am getting two to three email updates a day saying the equipment has been ordered but when I click “track order” and put in the claim number it tells me there is no such claim. It has been about 2 weeks and no one from Choice has called nor an update sent about the delay. Calling in to report a claim has been pleasant, but the rest has been like pulling teeth.

TYSM! before we got the warranty coverage, we had 2 people come out. After the warranty we've had 1 come that temporarily "fixed" the system and the gentleman the other day who COMPLETELY remedied the issues and got us back on track!

Appointments did not follow through except the last vendor. Choice never pays out a claim and I will not renew. Nothing was resolved, my electrical microwave problem still exists and Choice never resolves the issue. The representatives who take calls do not understand English.

There is never a summary sent after the issue was resolved. There should be an email that gets sent to me that summarizes everything. What was wrong, what was replaced/fixed, turnaround time from time I submitted claim to time it was resolved, etc.

Me and my spouse are so please with this company from the moment with signed up with this company, they have provided nothing more than excellent customer service. You will not go wrong choosing Choice Home Warranty as your servicer for all of your home warranty issues.

Thanks for the repair person that came out short notice to relight my water heater after it flooded. He also was able to give a quote to have it raised so the same thing won’t happen again. I would recommend the same team again.

Technician was very knowledgeable and friendly. We are still waiting for a part. I need service still for my sink, my washer and my dryer. Please make a new claim. Thank you!!. I submitted a request for this thing already but I have not gotten a response. There is a small leak under sink that must be repaired. My dryer cord needs repair. It does not match up to the wall outlet. My washer needs to be connected please. Thank you.

I read reviews and wanted to buy the service. Everything was going great except the individual pushed me really hard to sell me something I did not want. My recommendation is to present the option to the customer like me. I listen carefully add make determination myself without being pushed too much. I personally dislike that practice.

I called to purchase a home warranty from Choice Home Warranty on 10/1/22. When they sold me the plan, they used high pressure tactics to upsell a 3 year policy with false promises such as:

Joe was very friendly and explained what the problem was. Thank you. I would like to continue using him for my future plumbing issues. I am very happy my family and I can take showers without the tub flooding. I am very happy with Choice Warranty customer service as well. The customer service rep was also very friendly and easy to understand.

I was not sure how the claim process worked and they were very helpful and walked me through it!! Will be keeping this service for sure! And also suggesting to others purchased it when we purchased our 1st home!

The Choice salesman that I talked to gave me a deal I couldn't refuse, and that is I pay less than $300 a year for each of my properties, but I did have to take six years’ worth. So I wound up paying $14,000, and then I was covered for six years on eight properties. But we had some real problems with having somebody come out and work on our air conditioning. But sometimes they're not bad, sometimes they're a little bit longer than I wish they would be.

They were excellent, but I'm too poor for them. It doesn't fit into my Social Security budget. But they seemed to be a fine company.

I received a call within an hour of processing the claim online and he was at my house the next morning fixing my toilet. Customer service was A+++. I would definitely recommend this company. Service was quick and plumber was fast and efficient.