Choice Home Warranty Reviews

Appreciated how quickly my claim was addressed and appointment with VIP Appliance was scheduled. Repair has been completed. Would really have liked to replace the dishwasher but hopefully it will be quieter with new pump. Repairman was friendly and punctual.

Christian from Conduit Electric LLC provided excellent service. Very commutative and resolved the issue promptly. Schedule was with ease and arrival was accurate. Had outlets go out in our bedroom and it blew out all the electricity throughout the room. Put the order in late Sunday and they were here on Tuesday. Very happy.

Plumber never showed, I was assigned a window of 3-8 pm today and received no call that it was not going to happen. I am disappointed and would like to request the use of the option of choosing my own plumber that has been recommended to me. Company name is Express Plumbing, ** Mr. Cory **. please respond ASAP to this request. Urgent. I'm a senior and have arthritis and dipping and dumping toilet is difficult.

Taking too long to complete. Meanwhile, I keep paying every month. Please improve communication between you and the repair companies. I literally had to go back and forth to have a technician come out with the proper introductions on the work order so there's no confusion with the owners. God bless.

I am disappointed there is no "zero" star. First experience with the company. First off I've created a ticket over a week ago but they never dispatched any technician because they could not find anyone. They offered me to hire my own and use their claim system. I had a combination of problems: faulty GFI, faulty breaker and a loose connection in the GFI. Because the electrical technician mentioned there was some wire connection problems in the the GFI, they denied the entire $450 claim saying this is not normal wear and tear. My intention to hired a warranty company was to fix issues around the house no matter the nature of the problem. This is a scam. They convinced me to make a 3 year deal giving a discount but it cost me over $1,000 for the warranty and now I just spent another $450 on top that. Stay as far as possible from Choice.

My experience with Maurice was very professional and he was very knowledgeable and courteous. He made me feel comfortable. Your company was given to me from a friend I hope I will be satisfied with your services. I am also happy with the monthly cost as well as the service fee.

They decided that they would replace the dishwasher and they would send me a eCard to Lowe's but it would take a month! So I'm without a dishwasher for a whole month. Plus, the amount that they are offering would probably not buy the same brand or quality. I thought the technician was really good though.

I filed a claim on Friday and 24hours later an email Was sent implicating a reimbursement option so I reviewed it, but never indicated the search would end. So I called on Monday to help keep on the status at which time they indicated once I clicked I was on my own. So now I start my search who need another 48hrs to respond. When I relayed that I was TOLD CHOICE IS NOT AN EMERGENCY SERVICE, WELL IT WOULDN'T be a emergency. Well your process created the emergency. NOW IF I GET A REPAIR SERVICE TO RESPOND I HAVE TO WAIT 30 DAYS GET REIMBURSED. Shouldn't be the only answer. Your inability to fulfill your promise shouldn't be at my cost.

I think the salesperson we worked with was, of course very friendly, but he was well spoken and knew the plan, its limitations, exceptions and benefits and cost. We feel good about the plan we purchased. At our age having the peace of mind of a home warranty coverage for our entire home at the rate we pay is simply great.

The agents I spoke to were pleasant and helpful. They gave me a deal on my premium the transferred me to a claim agent. The claim agent helped me to enter an old claim that was never finished and which I had never followed through. He explained I would have to submit a new claim which I expected. He submitted a new claim for me.

I called for repair on my fridge, rec'd email that a tech has been assigned, Harrison J Appliance Repair. Called to confirm with them, left voice mail, no response, No Show for appt.! Called CHW, they scheduled 2nd appt with same co, again they were a No Show! Advised CHW again, they reassigned to RJ APPLIANCE REPAIR. RJ was very timely, came and diagnosed the problem, ordered parts and was back in 2 days with parts, and repaired my fridge (wasn't cooling). Also, asked my why I had ice trays in the freezer, told him I had called CHW at least 18 months ago, they sent a ding a ling repair person, who told me it couldn't be fixed! RJ said yes it can, and it repaired it at the same time! So I have to say RJ is a winner company! And Harrison J in Simpsonville SC should be deleted from CHW!!!

We had some real flakes out to begin with. Not only were they out 3 times and couldn't get it right, they bad mouthed Choice. I reported our experience and Choice got someone almost the next day. Fixed the first time. They were so good and courteous, we had they do the plumbing for our new shower.

I had a problem with my AC. Lennox is known for having faulty Evap Coils and the replacement coil (replaced after it failed two years ago) failed again. Choice covered the labor and Freon costs and after 3 brutal days of no AC in 90 degree heat, it was back up and running with a new coil. Once Choice had all the information it was a rapid response. I was able to use a local company that could timely respond to my situation. My Choice rep was great helping me too, since you cannot talk to someone, you can only use email.

I have been a CHW customer for 4 years. I have been generally satisfied with their service, although a few of my claims have not been covered. I can definitely applaud their speed with getting me an appointment with a technician. I have also been satisfied with the technicians they have sent! Where I have not been satisfied is with their appliance replacement policies. My dishwasher gave out, I made a claim, and the technician recommended replacing the unit. I received an offer of a Lowes gift card for an amount that was less than half of the price of a new comparable model of dishwasher. I did some research on prices and asked for a new offer as the amount offered by CHW was over $100 less than what it would take to purchase even the very cheapest dishwasher available from Lowes.

Submitting a claim is always quick and easy with this company. Its customer service staff is very helpful and quick to respond. I am Very happy with their service! I Would highly recommend them to family and friends. The end.

The tec. that checked our system was very knowledgeable and showed me the problem. He was unaware of the fact that I have been waiting for almost a week. He apologized for the wait and explained that they have office issues. All I could do was to agree and understood the problem that sometimes exist in any company. Other than waiting so long everything else was good.

Troy was OK. My thoughts for Troy was he knew his stuff but I thought he was a little pushy and he talk really fast and I think he needs to slow down and not be so pushy because it can be a deterrent to buy something. Once I found out that Troy was legit then I felt a little better to go ahead with the purchase of the warranty. Checking the reviews online is really one of your best options to make sure that the service you’re looking for has good reviews which is why I chose Choice warranty.

Technically they got the unit cooling again. Did not get a document outlining the work. I also did not get a receipt for the $85. I thought I should have received them. Other than that it was a Great visit.

I filed a new claim for a broken (off) handle in my shower. I'm not sure why your emails don't stand out but it took me days to realize I received an email with a reimbursement option. I have a home warranty so I can avoid paying those costs. I have no cold water in my shower for 4 days now. If the system is going to be completely a reimbursement process, the monthly fees need to be lowered and there needs to be some type of process to ensure items are covered before I spend thousands on repairs.

Had repair issues with plumbing, water heater and cloth dryer. All these issues were promptly attended by CHW. However, the plumbing & water heater technician was not courteous and did not do a good job, and to live with his unsatisfactory repair. But, dryer tech did an excellent job. CHW should engage good technicians to attend repairs. I am definitely & reasonably satisfied with CHW service.

All the technicians you send aren’t the best & feel aren’t honest & the last technicians you sent installed the wrong parts in my air conditioner and both made me spend on things that they knew weren’t going to work to fix issue just to take my $$$.

Called for appointment late evening and got scheduled for the next day. Easy to do online. I have used this service once before for a washer and everything went easy and fast. Choice Home Warranty is great. I will recommend them to my family and friends.

Great experience- service rep very knowledgeable and friendly. Very professional and job was done quickly and accurately. I would recommend their services and also Cole. Immediate call back and had to change appointments twice due to work and had no problems.

Val called to let us know his arrival time to the minute. He diagnosed the issue with our pool heater, procured the necessary part & installed with no issues. Voila! Our heater is now working again! We definitely will recommend Carolina Pool & Spa!

Cripe was knowledgeable and professional and had our AC back up and running within 15 minutes of arriving. He answered all our questions, and even had some recommendations and tips ready for us. Would definitely recommend! We are very pleased with the service we received from Cripe.

Helpful and professional contact with representative. Quick response for solving my air conditioner problem. Thank you for providing this service. I have used Home warranty at a previous home on several occasions. Each time I was impressed with the quality of the communication with Home Warranty, and the workmanship of the service providers sent by them.

Great job by today, I was convinced by the salesperson and bought a 6 year Veterans VIP plan at the right price. Awesome work. It was pay in full for the entire period. It di not take much time to convince me, since the your representative, after presenting the company's normal presentation, I asked him to compare CHOICE products with my current Home Warranty Company and he did an awesome job. This young man should be commended for a job well done.

I received a response just moments from placing my claim. A repairman arrived two days later and quickly replaced my broken garbage disposal. I would recommend Choice Home Warranty. They've offered quick reliable service whenever I've needed assistance. Nice to have someone you can rely on.

Has been two days and no contact from plumbing company. Had better response from previous warranty with American Home Shield. I expected better service from Choice. I hope that if I have another problem I will have a faster response.

What's the ** point of having this policy if they don't approve the claim. This ** is all about the money. They really don't give a ** about the people. My stuff broke down a few days ago and I submitted the claim and it was denied. For what reason exactly I'm not sure.

Honesty is the best policy, do what's good for your customers like Loay did and nothing can go wrong. Sometimes you just meet someone that needs to be recognized, someone like Loay, when these people show up you know it's one of those special kind of days. Loay made my choice easy by being clear, honest and no **. Appreciate the quick chat Loay, looking forward to talking again sometime.

Choice Home Warranty was very efficient on getting my problem solved with my a/c unit. Tech was very professional and I highly recommend this company. They got right on it. I am very much satisfied with their service with the time in taking care of my problem with my A/C unit.

Matt was a friendly Customer rep. He tried his best to find the most effective plan which suites my home warranty needs. He was so patient and honest. He offered a variety of Home Warranty plans. I really appreciate his service.

My representative was very knowledgeable and very professional. I was impressed with her knowledge. So I invested in Choice Home Warranty. No incentive to write my opinion. She was that professional, explained everything so even I could understand. I'm completely satisfied with my overall experience.

Service person was on time and very thorough in his work to correct the problem. He thoroughly cleaned the area and promptly processed the paperwork. We would trust this service provider with any future issues. Thanks to Choice warranty for the great service.

Josh was very nice and helpful, he was able to answer all of our questions and also offered us a very good plan that is very affordable for us. Thank you Josh for your help. We will be glad to refer Choice Home Warranty to our friends.

I used the automated system on the phone and was pleased with the outcome. Shortly after I received an email with conformation and a contractor had been assigned. I have a date and a time already. With only a day to wait.

My experience was very unpleasant, since last Wednesday my air conditioning broke down, the technician you recommended came and depending on who would communicate with you, I think it's time enough and they still haven't solved anything for me, so what's the point of having insurance with you.

John **

My experience was awesome. However, there is a disconnect with Choice and their providers. There was no connection between the 2. The provider says they did not know about the appointment and had to cancel at the last minute. Luckily the plumber that did arrive was very knowledgeable and courteous..

I came home a week ago Friday to a puddle of water in front of my freezer. Food thawing. Immediately placed a claim with CHW and earliest appointment was the next week on Wednesday! Repair person was knowledgeable and on time and quickly diagnosed it as ANOTHER LG linear condenser failure. Instead of replacing a horridly cheap and defective model CHW has opted to repair. Had all the parts sent to my house including 2 at an "upgrade" that they don't cover but I have to raising my cost to over $150 including the $45 visit charge and the parts didn't arrive until Saturday. Earliest next appointment: Thursday 2 full weeks after it went down.

Please limit your emails to business only, not advertising. I'm receiving numerous emails daily! I'm almost at the point of remaining with the home warranty company I'm currently with. I do not have a direct email address for you therefore I must send my request through this review site. I'm not happy about this. Thank you so much.

Choice Warranty is a great warranty company. If they can't fix it they will replace it. When call or put in a claim they get right on. That's call good service. Just like my washer wasn't operating properly. They're going to replace it.

Choice handled my pool issue professionally. Within 24 hrs., I was contacted by a company that came out to examine the problem. Choice gave permission to fix problem. Within a week the pool motor and plate were replaced. Thank you for agreeing to cover the cost to fix the problem.

There was an issue with original assigned tech company. Called Choice customer service and they quickly reassigned my trouble to a different repair company. The service technician was great. Provided excellent repair service. Same day response was just what I needed.

Once you settled on a repair service., They were prompt and came out and review the problem. They returned a few days later to fix the problem because the unit was froze up at the time. The only complaint I have is the group collected the co-pay twice, once for my wife on their first trip and then from me on the second trip. When I asked if my wife had paid when they first came up they said not yet. They cashed both checks.

I am sorry but I had to cancel due to health issues. However, it was done kindly and efficiently. I have always had a good experience dealing with Choice. I recommend them very highly to any and all. I thank them for all their help.

The Tech was very knowledgeable and provided accurate info to me. I would recommend this company to future claim requests in my area. He was pleasant to deal with. I have even considered changing to use that company's pool service to service my pool weekly.

Have used Choice for a few repairs over the years and have been pleased each time. Service Tech arrives in a reasonable amount of time and the process has been painless. I used to work for a different Home Warranty Company and I saw this company try to deny claims as often as possible. I have never had this issue with Choice.

Providing local technicians I think is essential. Once we got service, thankfully it was nothing major and we were up and running in an hour. The unfortunate aspect is we waited a week in the heat of summer. Faster service would have earned 5 stars.

When this home warranty was purchased it was supposed to be “fix or replace”. After the technician told us it couldn’t be fixed, Choice did NOT replace the machine rather offered me a $246 Lowe's eGift card. The machine that was supposed to be replaced was $1800 retail price. While the customer service representative was able to up the eGift card to $591, that is still nowhere near the amount needed to replace my machine. Or even one half the price!! All justifications made by your support team spelled out bait and switch. Why would someone pay for your service only to LOSE money. There should be no circumstance where your customer is WORSE off for having had your services. Basically you are all criminals and should be shut down for bluntly lying to your customers. The BBB will be hearing from me and they will get all my evidence.

Great experience. I received a text saying the tech was on his way, he arrived on time, clean and professional. He asked some questions, went to work, had the part in the van, installed it. Then tested the system. He was finished and gone in 30 minutes.

The agent disclosed that he had a busy schedule but was ready to attended to my plumbing problems. He was very detailed and concerned. He tested the leak and discovered that it was sealed; however, he promised to come back if any leak happens within 30 days.

Armada was very responsive to our problem with the Air-conditioner, He came as soon as he could, He was very knowledgeable and polite. He fixed what was broken right away and we had our air back working. I would not hesitate to use this vendor again.

Your company tried to find a quick technician but was going to be 5 days. You offered to reimburse me. I'm not doing that. My family has an AC person that has worked on all of units. Five days in Texas in upper 90s. I needed fast. But thank you for trying.

The electrician did a great job in restoring lights in bedroom closet. He was very friendly and a overall great worker. I would recommend this young man anytime. I would love for him to be sent to my house and anyone else home for electrical work. Great Job.

Our AC unit was not working. Choice Home Warranty quickly found a company to come help us. The company Olive Air and Heating was amazing and knowledgeable and was able to fix our unit. This is the second time we had this issue, the first company that came out helped but only for two weeks, the second time around was great.

Agent provided Very good explanations of warranty coverage and coverage comparisons with similar home warranty companies. Agent was very Courteous in my interactions, and he provided clear responses to my questions on a variety of issues. Agent Incorporated of all possible discounts, re. Senior citizens, etc,

I absolutely love this warranty. It has saved me so much money and trouble. We bought a house that has had almost constant issues. It has been a real life saver when my ac went out in the middle of summer..

Just started this today. So far everything works and is good in my home but the peace of mind knowing that if something does go wrong you guys will cover it and the service fee is very reasonable! I look forward to the next 13 months together. Thank you for taking the stress of how can I afford to fix or replace something. Now I can enjoy my home knowing everything is covered. Thank you.

The men were very professional and knowledgeable. They knew immediately what the problem was and fixed it. I would definitely recommend them to everyone. I am now using my machine and it is working beautifully. I am extremely happy and have already used my machine 3 times. .

Appointment was scheduled efficiently; claim was super easy to set up. Very happy with the technician that came over and diagnosed the issue within minutes. Claim was approved speedily. Waiting for the fix - part needs to arrive and subsequent appointment to take place.

It's been 4 days and they still don't have anyone to fix my A/C, we live in Arizona and it's still warm here, they said I can hire someone and get reimbursed, but talking to two different A/C places they won't do it for the price you will pay and I have to pay the difference.

Choice responded promptly with explanation of how to handle my claim. Also explained about their reimbursement option which I am taking advantage of using my own regular technician. So far, I am favorably impressed and well pleased! Looking forward to continuing with them in the future. Thank you, Choice.

Professional staff, very prompt and keep you updated in terms of status and repair schedule. Most of the time repair technician are on time and skillful. They do the job satisfactory. My repair for garage door, Faucet and leaked in pipe handle very satisfactorily.

Other than taking 4 days to get a plumber to arrive after I initially made a distress (urgent) call for help to the Choice Warranty line, forcing me to do everything I could to regain some use of my kitchen. The “Unstopper” plumber was awesome, very professional and got the (by this time) remainder of the obstruction cleared in no time.

Washer is still not working was supposed to be done. Had to call the repairman again, said he would be here the next day but a no show. Called him again and he informed me that he would be here today between 3 and 5

Demar from Desert Rain Plumbing showed up on time. He replaced my 16 year old garbage disposal. He cleaned up and left my kitchen as he found it. He vacuumed up all of the rust. Upon inspection and using the new garbage disposal, he found a slow leak with the faucet that I was unaware was happening. He came back and replaced the kitchen faucet and my kitchen looks great. Demar is very professional and I would definitely recommend Desert Rain Plumbing.

I was satisfied with the replacement value of my microwave. However, it took about a week and now I have to wait up to 30 days for my e-card only useable at Lowes. In the meantime, I have a broken microwave. Not ideal.

I noticed the hot water heater started leaking 6 days ago on Sunday 09-11-22. I called CHW and they set up a technician to come out and evaluate. He was supposed to have been there Monday between 3:00 and 8:00. He never showed up. I contacted CHW who then reassigned the case to another company. That person showed up after the time window. By then I had already contacted a plumber I had used previously to do the job. The job was completed on Friday 09-16-22 by a plumber I hired. It had already been 5 days without hot water. Had I waited for the company from CHW, I would still not have hot water today.

You guys did not communicate with me and sent too many people out here. You turned down the first technician's bid and never called me to see when I was available for appointments. You just TOLD ME TO BE HERE! Most of us work and can't just be here. The gentleman who finally fixed the issue was great.

CHW scheduled a technician for the next day. Technician checked system and repaired. The tech was very knowledgeable and solved the problem quickly. CHW is a really good value and very easy to work with. I would recommend Choice Home Warranty to anyone who owns a home.

I was pleasantly surprised on how fast you were able to get a plumber out to me. Unfortunately the leak is under the house which is not covered by Choice so sad. Other than that my experience was fantastic.

Had technician out within 2 days. Leaking Air conditioner was quickly repaired by very knowledgeable technicians. They were respectful and cleaned up.. Great job! I fully intend to renew my home warranty. I am happy with the customer service and follow-up up I received. I also would recommend to friends, family, and associates.

The technician you sent to fix my toilet was very professional and experienced, polite and efficient. And CHW authorized the repair quickly, which has NOT been my experience with you in the past. I have been with CHW for over 3 years and you have refused to authorize nearly all the repairs requested even though the plumbers and Heating & Cooling agents you sent said that they should have been covered.

The technician came out and checked the washer and said that the tub was bent and that he would turn the report in to you all. The washer would shake bad when it spun. He said that they would probably give me an allowance for a new machine because a new basket would be expensive. So HCW got in touch with me the next day and said that they couldn’t honor it because it wasn’t the normal wear and tear. So, I will not be renewing my contract! They have denied me before.

I used Choice Home Warranty on a couple of instances. They're pretty good. The second time, there was a little bit of delay, but it was not an emergency for me, so I could have waited. Overall, the response and the team who came and fixed the issues were pretty good.

The Representative who reviewed the contract with me was very knowledgeable and patient. I called to inquire about coverage and not to purchase a plan today as I was comparing Home Warranty Companies. But Brandon was very helpful until I decided to enroll.

I have a possible leak in an old dishwasher that may have a leak in the cable and filed a report at Choice Home Warranty.. Within a short while, it was posted and confirmed for an appointment. Great Job, and great customer service.!

Plumber did excellent work, but I reported the stoppage on 7/18/22. ABQ came but the sink was plugged the next day. I called back on 7/21/22. From 7/18/22 to 9/10/22 I had to wash my dishes in 2 small aluminum pots, to wash and rinse. I am very dissatisfied with your service.

The guy that came to my house was awesome. He know exactly what the problem was, and was very friendly. Thank Choice warranty. He is the same guy that came to fix my refrigerator. He did a awesome then too. Choice was very quick to make the appointment.

After repairs assessment, decision was to have appliance replaced. Compensation Offer/assistance in getting replacement was well less than half what amount that I can get a replacement for, even at a sale price. I have been with CHW for few years and also paid up for future years. I am extremely disappointed and wonder if I ought to consider ending relationship.

Elizabeth Was knowledgeable and very quick to respond to my inquiry. She answered all my questions. And got me a great deal. I would definitely refer a friend. Let’s see how it goes after the first time I have to call for service. Hope it not anytime soon.

Once I reached a rep everything went smoothly. Your AI needs some tweaking. Call #1 - when I said "Whirlpool" for the refrigerator the AI said "this device is not covered" and terminated the call. Call #2 - same scenario the AI sent me to a rep. Some language recommendation - none of the options were for "request a repair." So I had to guess which option was correct - I guessed wrong once and could not get back to the main menu.

The service people were very nice and knowledgeable. The only problems were that 1) they could not get out to the house for 3 days after order was placed; and 2) it took 2 days to repair because they had to get permission from Choice before they could replace the blower. Other than that the service was fine.

I'm a little surprised that in the two times we have had the equipment fix each time it has been different companies. Both of which were great people. No complaints about the service people sent or the job done. Fast. Efficient and friendly. Also helpful with information.

I was having issues with my AC cooling my house. I simply submitted a claim and about 24 hours later a technician was out and got my unit working and my house cool. The technician was very quick, thorough, and added refrigerant.

I bought my home August 2022. Inspection report advised condenser should be cleaned because the drain pan was rusted. I submitted an invoice for this cleaning August 2022. September 2022, my evaporator coil broke & my AC wouldn't cool. 9.5.22 I submitted a claim because this is a very expensive fix. Everyday they asked for more information, which took a day to get another tech to come back, a day to review, and another day to get in touch for an answer. Everytime this happened, they asked for another item.

My experience today with Account Executive, Josue **, was very satisfying - he is a great representative of your company - we signed up for both of our homes - he could not have been more helpful - thank you.

Customer service was on point and response time very good. The rapid response and updates were greatly appreciated. Appreciated the process from start to finish. It was easy to file my claim and their website is user friendly, as well.

The technician Lilly Enterprise sent to our home was prompt, very courteous and thorough. The office staff was also very helpful in finding a date and time which would work for us. Upon his arrival, the technician immediately got to work, quickly identified and then addressed the issue. We would highly recommend the company and their technician.

Tom was great! He worked quickly to identify the issue and found the Garbage disposal needed to be replaced. He installed the new one and it works fine. I would highly recommend Lancelot for this type of repair. I have no more to say on this.

Hector was punctual, informative, knowledgeable and a perfectionist. He fixed my fan, switch and outlet in a short period of time. I was Impressed with the quality of the electrician that Choice Home Warranty provided. I have never had a home warranty before but I am very happy I have one now.

Updated on 06/17/2023: I contacted NV insurance board. They said it was out of their jurisdiction and gave me a manager's contact with CHW. She said they would not pay without proof of purchase, which I gave a copy of my receipt from the ac co. She said it needs to show a zero balance!!!! After several conversations back and forth, I sent a copy of the ac warranty. She then said they would only pay me $1500, the max they pay for reimbursements. I have had a previous dispute over my refrigerator and currently on my dishwasher. I was enticed by their warranty offer, 6yrs coverage for the price of 5 and $45 deductible, which I paid in full. The warranty shows all that is covered and then once you purchase their plan you receive another warranty coverage with all the exceptions. This co is so disreputable.

The plumber was not in a uniform and came in his personal car. Could not identify if this was the plumber. He was very polite and took off his shoes because we have white carpet. Called on Friday and arrived on Wednesday. The repair was performed satisfactory.

Great service at a fast pace. Claim processing is very smooth and timely. The technicians they have contract with are very knowledgeable and punctual. Happy with overall service. I would definitely recommend CHW to any friend and have already referred to couple of my friends who have availed this service.

HVAC repair needed - Choice is quick to sell and collect premium and also quick to decline and deny claim! Several items need repair and just one item not covered under warranty, Choice denies entire claim. Very bad process. Need to reevaluate your procedure.

Installers were running behind schedule but called to let me know which I greatly appreciated. They were knowledgeable and efficient. The job was completed and I am happy with it. I would recommend this company to my friends and family.

Freezer section was not freezing and was causing ice to melt, and food to thaw, left message in evening and the next day I received emails and texts advising that they were dispatching a repairman, Frank came out and took care of it for me and all is good now...Thank you for prompt action and repair.

The technician was very knowledgeable, very helpful, very friendly. Wanted to make sure I understood everything. Technician willing to work around my schedule. I think it’s great the company that has been servicing me has been the same company.

I found Cantu's Heating and Air after no luck your technicians looking. I was told this was one of my options. I highly recommend Cantu's Heat and Air. They fixed the problem. I called the warranty company and the lady got my reimbursement forms right out to me. So I can receive my money back. I understand with the hot weather how everyone is busy. I'm just thank with both companies together I got my Air back on. Both companies I worked with were professional and understanding.

I would recommend the technician who came to fix our AC unit to anyone in need of repairs. I rate his work a 10. He was on time and went to work as soon as he got to my place, in a matter of 15 minutes we had AC and cool air running through the house. Thank you.

Just delighted. What we called in for was fixed promptly -- Sam knew exactly what the problem was. In the process, he realized the freezer drawer was not opening and closing properly and fixed that, too. Money well spent! Would definitely recommend.

I followed the guidelines of my contract, reporting my issue as required. I immediately received an email note stating that my request was received. However, it took over a week to get someone to the house to look at my AC unit that had quit working. Fortunately, I had a neighbor that was an AC Tech and he was able to get the unit running again. What's the point of having a warranty if it's going to take several days to work the issue? I know there are ways to get my own tech to come out and fix and get reimbursed, but isn't that defeating the purpose in a way after paying for a warranty? I'm doing all of the leg work! This is not the first time that I've had this type of issue with Choice Warranty....and the unit is still not 100%.

I came home from a business trip and the last thing I wanted to deal with was my AC being out. I put in a claim at 9 PM and by 11:30 AM the next day a technician was assigned and at my house. He was very thorough and found an issue that someone else hadn’t.

Choice can never seem to communicate with the technicians. Even this time, the technician has said he has contacted Choice twice but my account still says you are waiting on him. He has requested approval and the holdup is on your end.

The serviceman from Bradley Application was very understanding and knowledgeable about my dishwasher and is ordering the parts needed to fix the problem. If I had anything else to fix or if a friend needed something fixed I would definitely give their name to them!

Your Agent Michael ** was excellent with his customer service skills. We worked out a plan that was agreeable to both parties. There was no pressure and it was a pleasure dealing with him. I hope your service appointments are just as good.

My AC unit went out. I called I believe on Tuesday. Nothing had happened come Friday so I called again and nothing happened until the following week. Finally someone showed up. Luckily it was only a fuse that had blown in the unit but we live in freaking Bakersfield where gets into triple digits and I told you I had a health issue and I needed a fixed priority. You never followed up with me in person. You never called me. You just sent me some prefab email that says I can cancel my request and get my own guy and then submit the bill to you guys to get reimbursed. Isn’t the whole point of having home warranty having you guys taking care of things correctly and promptly. I didn’t know it was only a fuse. I didn’t know if it was the thermostat or the unit itself so I didn’t know if I needed a AC guy or an electrician. You guys gotta do better if you wanna keep me as a client. Very disappointed. Would not recommend you to my worst enemy.

The plan seems to be a good plan for my mother's home. Nathaniel was a great Salesman. He talked me into buying a 6 year plan which I was not interested in. It made me feel a little suspicious with the pressure he used. But again, he was a great salesman and I hope I don't regret it (which I won't if I get service in a timely manner and coverage as purchased). Again, Nathaniel is a great salesman, a credit to his profession (I work in the service industry for the military).

So far, Choice Home Warranty has been great for us. They've honored the warranty. We had about three claims going at the same time. We had one of our AC go out. We had an issue with our faucet. The AC guy was really great. He came and he fixed it. The faucet guy fixed what he had to do.

The technician was polite. Knew what he was doing. Was able to solve the problem. I'm very satisfied with his diagnosis as well resolution. The problem is gone for now. He was overall well qualified. Did a good job.

I had spoken to 3 different people for different reasons. Each person was extremely helpful, knowledgeable and kind. I was dreading dealing with the issues I was facing. Turned out I was very pleasantly surprised!! I’m sorry I don’t recall the young ladies name however I am sure the two gentlemen were Moe and Ralph. I wish more service providers were half as professional and competent. Thank you!!

I was referred by a friend and spoke to their Sales Manager, Louie **. He was quite efficient and went over the plan, and the associated cost, and explained their services, and other details of the plan that prompted me to sign up for 3.5 years.

Comfort Home Heating and Cool gave excellent service. Customer service call to the technician were very polite and pleasant to work with. I believe they were very efficient in their work. I would highly recommend them. Choice Home Warranty were excellent in providing me with a technician fairly quickly. Easy to submit a claim by using the phone app.

You had a work minute at my house yesterday. He got back to you guys. You guys sent me what you think the value of my washer is and my microwave and dryer and I paid more for my washing machine 16 years ago than what you’re even willing to give me now and I don’t go for that. I’ve tried calling you guys today. I can’t get nowhere with you so as of right now I’m pissed.

IT was beyond repair as it was 26 years old. Choice gave me a cash refund. I was able to choose my new fridge. The tech was very polite and professional. He was Roger from Allen Appliance. This is my 2nd claim from Choice. Very satisfying.

This is my first claim, the process was very easy. Waiting to hear from the technicians now. Having this service has given me peace of mind. It is better than trying to find help in the Scappoose area where I live.

The tech was good. Choice warranty is not a Good Warranty Company. The light fixture attached to my attached garage was not working and the light switch is inside my house, but Choice said they would not authorize the work, because the fixture is not a part of my house. That's a joke. My garage is attached to my house, and the switch to turn light on is inside my house. That was my 1st and only claim I had with Choice warranty company. I canceled my policy as a result of Choice action, and I do not recommend Choice to anyone...

The annual premium has paid for itself both years I've had the warranty. I've seen a lot of bad reviews on this company but I think they are unfair. This certainly seems like a reputable company to me and I am a retired legal professional 35 years in the legal field. It is not a scam company. My suspicion is that bad reviews were the result of the proper procedures and policies outlined in the contract were not followed causing issues with getting service or reimbursement. Too often I find people don't take the time to read the fine print and then they get angry when they hit a snag.

The technician was prompt, courteous, and diagnosed the issue quickly. I would definitely recommend Choice based upon our experience with him. We had an older unit in a very small space and he diligently tried to locate the control board that would work.

I was very happy with the technician that came to the house. He was in and out in no time. Choice Warranty has always done a great job of taking care of issues. I recommend choice warranty to all my friends.

My faulty microwave was being replaced with a brand new one. What a commendable solution!. I therefore gladly recommend Choice Home Warranty to anyone who desires an excellent home warranty services. More grease to your elbow Choice Home Warranty. Cheers. Your previous prompt attention to my requests was equally helpful.

Hi, I am very pleased with CHW. I am very happy with the tech that came over today to fix the problem. I am definitely considering signing back up with CHW. CHW have been there every step of the way. I didn’t expect this issues and so happy I had someone to fall back on. Thank you CHW.

He set appointment 3 times. Can’t do that. There’s nothing to more to say. We found a man to fix appliance, thinking of changed to another home company. ASAP. Not much else one can say, not going to pay you when you can’t use the warranty.

Technician was on time, polite, helpful and fully explained the issue and his plan to fix the problem. Just waiting now for the company to approve the replacement part. I would recommend this gentleman to anyone that is having issues with their dishwasher.

Simon was great. He answered all of our questions and was very patient with us. He gave us all the options they had available to us and we decided to take the coverage. I will definitely recommend this company to others.

On my first claim, it seems you are denying it..? The reason is not "normal wear and tear". Since when does a light switch not working is NOT NORMAL WEAR AND TEAR, And for $80. If this is your position. I will gladly cancel my warranty.

The service rep was excellent. He called 30 minutes prior to arrival. He showed what the issue was and fixed the problem. He did a good job. He was very polite too. I would be pleased to have him repair any other services if needed. Thank you.

Cristell **

Control panel on stove stopped working. Unable to regulate temperature in oven. Tech sent to my home to evaluate the problem. As a result, the stove will be replaced. I have been a customer of CHOICE WARRANTY for six years. Whenever I have had a problem Choice has been there to correct the situation. I highly recommend the plan to all homeowners.

Miles was awesome... I hope your customer service when I need you will be the same. I was with American Home Shield for 3 years & they are awful.. Miles was very professional & personable. He obviously has the spiel down. He is a great asset. I really like the option of being able to transfer the plan should I move & that you can cancel at any time & get the amount pro-rated.. I hope your subcontactors are better than the ones that American Home SHield has.

The technician arrived on time within the given window. He was considerate and wore his mask. He explained to me some steps I had not been taking correctly when loading the dishwasher which may have led to my concerns, so that was extremely helpful.

Thank you CHOICE for very responsive and effective service. Cr, Conrad **, One Good Plumber was very punctual and very professional. Mr. ** arrived as scheduled and immediately repaired my leaking faucets and inspected my tankless water heater as requested. I would definitely recommend CHOICE and One Good Plumber to all my friends and family. Professional service at a very economical price!

Process is work in progress so far the claim is being taken care of we are waiting for a technician to look at our problem. We were told we should be contacted in 4 hours. I’m hoping this can be resolved in a quick manner.

Never received the email from the salesperson with their name and phone. The policy documents did not come via email. I only received the payment confirmation and the survey so the email is correct. I called back to verify the details and see about the contract details and was hung up on 3 times and when transferred to the salesperson their GN is set up. Will be canceling the George Foreman plan.

Jimmy came out on time. Evaluated my air conditioning. Made recommendations 3 days later. The parts came in and he came back on time. Install the part in a timely manner and I am very satisfied with the work performed.

Leak under sink... The plumber was amazing!!! He was very knowledgeable... and explained why I had the problem. Choice Home Warranty has proven to be one of the top companies offering home warranties. I have referred them to several friends and they agree!!! I will be renewing my policy with them!!!

Agent was informed and pleasant! He was helpful in describing all aspects of my plan and also with explaining about another home I have with Choice Warranty. Needed to know how much longer my current plan will be in effect for other house in another state and also the items it still will cover such as AC, swimming pool, etc.

Thank you for responding so quickly to my claim. He was very nice and respectful and fixed my problem! It is so worth having Choice Home Warranty. I would advise anyone to get a Home Warranty; things happen when you least expect them and can cost a lot of money.

Oliver with Olive HVAC was quick to respond to request for service. He was prompt, knowledgeable, pleasant and explained clearly what was going on with my AC unit. The repair was completed in a timely manner. I would recommend Olive Air & Heating to my family and friends.

David showed up at 8 am! Didn't have to wait around all day. He came right in and checked out problems and had to go pick up the part needed, but came right back and got right to work. He is knowledgeable, friendly yet professional, the kind of repair man like we grew up with. Will ask for him on any other problems we have that he can fix. PS Dryer working great!

Respectful, prompt, experienced. The technician knew what he was doing. Yes I would recommend. Showed up on time in a vehicle with his logo on the vehicle. The technician was warm and friendly. The technician had all the proper tools to do the job. Thanks.

Yes, I would recommend to a friend. I submitted the claim and I got notified of my scheduled appointment. I reached out to the technician and he replied quickly. We talked about the time and date he was coming. He was great. He fixed the problem. I was very happy.

Chris ** guys came out and diagnosed the problem and fixed it immediately. I would recommend them to anyone for future HVAC issues. Very reasonable price and very courteous fellows. Better than Dipple was and Dipple charged me $400.00 to install a thermostat in and then tried to get me to buy a circuit board for my furnace.

The tech who came out was amazing. But I had to pay him extra money to deice my air conditioner and then I had to pay for the portion of the Freon that you do not cover. I feel as if your company makes up the rules as you go. I have two more years with this company and I will be changing to another company.

My air conditioner went out on Friday, and I filed a claim Friday evening. By the time I woke up on Saturday, a serviceman had been assigned to come to my condo yesterday, but I was given the opportunity to change the appointment if it wasn't convenient. He arrived on time after calling me first to say he was on his way. He told me what was wrong and came back and fixed it today. It was one of the easiest things I have ever dealt with!

Not sure if there is a better way for Choice to hold contractors accountable for making appointments on time. On several occasions I have had contractors miss appointments and never bother to call. Even when Choice called the contractor, they received no response. However, I have worked with some really good contractors who performed exceptional work and were very responsive. The Choice team is very helpful in working to resolve the situation but ultimately the responsibility is on the contractor.

Clothing was not dry when I turned on regular cycle. Smell burning when use towel mode. Technician from SOUTHERN APPLIANCE REPAIR introduced by Choice Home Warranty, he found problem with the thermometer inside dryer machine and replace the damage part. Very professional and spent time to explain the problem.

Repair man knew what was happening. He made a complete check of the washer and showed me the dirty traps on the bottom of the washer and how to clean them every month and to use a product to clean out the entire machine before using with dishes. Thanks for taking the extra time to educate me. I think my dishwasher got a tune up -- works great!

I'm a senior citizen and I've been living in this house for some time. It made good sense to use a home warranty company in case things break down because I don't have the kind of income that I could lay out a big sum of money. I'm being armed when I have a home warranty. I called in a claim to Choice and they couldn't do anything. The second time I did a claim, a man came and did something. It had something to do with my furnace and air conditioning. He fixed it.

When they came out to check out air conditioning… they didn’t have the piece To fix it… He made a call … The next day they came out and was fixed in less than 30 minutes!! Never had any more problems with it!!! Love them!!!

I been a member for some time now and when I have needed Choice, they have been very responsive and have taken care of my needs promptly and effectively. I can always depend on them to take care of my problem quickly.

Steve did a great job repairing our dryer. He had trouble finding the issue, but kept at it until it was repaired. This is his second time to come out with different Choice claims, and is so reliable and friendly.

CHW is one of the biggest scam companies out in the market today. I put in a claim for a hot water heater and a gas oven stove and CHW refused to repair/or replace both appliances. Their reasons for denying the claims are so lame it insults one's common sense. The hot water heater was over 20 years old, and rust had accumulated on the inside base floor. After 20 over years of usage, what do you expect, it's old. As for as the gas oven stove, it had been working for over 30, before it finally broke down. Mind you a gas oven stove functioning for over 30 years. I want another one, unfortunately they no longer make that brand. You would think that any appliance lasting over 20 or 30 years would need to be replaced due to age and normal wear and tear. Do not bother to waste your time or money on Choice Home Warranty, you will only be upset and disappointed!!

I just made a service request and find the website difficult. After completing the request, the screen indicated I need to add information That resulted in a second case number. A waste of my time and yours. I will now be waiting for a service person.

Scheduling repairs was a frustrating and confusing process. I had more than one repair technician assigned. Technicians would be assigned and then re-assigned. The communication on my claim was not straight forward nor was it numeric. The technician that was finally scheduled was wonderful. The job was done and I had no hassles after a technician was finally scheduled. The process was explained to me and payment of my service fee was understood. After the process of scheduling a technician got settled it was smooth, easy and all my expectations met.

My AC unit stopped working on 09/12/2022. I had to hire my own technician to fix the unit. The process was easy. The Choice personnel were very helpful in looking for a technician to respond within 24 hrs but were unsuccessful.

Choice Home Warranty is the best. I would not trade it for nothing. When I have a problem with my appliances they were there for me the next day. I love that. Air Conditioner blew out late on a Friday, and they had somebody there on a Monday. Wow, what a release that was. I love Choice Home Warranty.

Technician very friendly and helpful. Appeared very knowledgeable about the service issue. Attacked the issue head on with resolve. There was no waver reference the problem or the solution. Upon his finishing the service call he assured us if there was any problem don't hesitate to contact him.

They deny claim after claim, looking for little loop holes. You cannot speak to a human. You can speak to someone who doesn't speak or understand English is you wait for over an hour. They do false advertisement and treat their customers like you are a village idiot. I cannot possibly say enough bad stuff about this company. PLEASE go elsewhere. They have law suits against them if you do your research!

I am new to warranties and Choice. And I have had to submit my first claim for my air conditioner which stopped working. Within 24 hours I was contacted by a technician who came out the next day and inspected my unit, took pictures, got on the phone with Choice and within another hour or so had obtained their decision. The claim was approved within 48 hours of submission. That's exceptional service. My AC unit was 20 years old. I expected to be responsible for additional expenses incurred because replacement things don't fit, need new parts which are not covered, and work to redo connections and ducting. That was confirmed, and now within 72 hours everything has been set in motion to get me air conditioning. Claim has been handled and approved beyond my very skeptical expectations.

Chris did an excellent job on my toilets. Cleaned as he went thru the process of changing the innards of both my toilet tanks. He is very meticulous about his job. He appeared to like what he is doing. And, knows what he is doing. I would recommend him to anyone with a good excellent rating. Oh very punctual as well

After a difficult time having a correct diagnosis of what caused the a/c to stop working after installation of the electric panel and an a/c tech being sent out by Choice to see what was wrong with the a/c, the original electrician came back a second time to discover the problem was indeed with the electric panel installation and he fixed it.

Went on line, filled in a claim, within hours I had an appointment. So far the customer service has been outstanding!! My appointment will be in 2 days, the app is very easy to use and the response time is wonderful!!

There was an overflow of water from my system in the house that ran thru my wall into my family room. The service guy who came out assessed the issue, made the correction and all is good. He was very efficient and cordial. Would definitely recommend CHW. The service was excellent.

Freddie was great. On time, very friendly and explained the wear and tear of the appliance. I would recommend him again. The service was quick and the problem was addressed quickly. I would recommend this company again.

I don’t know whether it was me or ”the representative, but the person that I spoke with was not very patient in explaining the information that I needed to make my decision to sign up. A prospective customer needs to be informed of what they are getting. Perhaps the representative should’ve been more knowledgeable or more thorough. I have not utilized my warranty yet. I have just signed up, in spite of the questionable customer service.

Overall I’m definitely happy that I got the warranty and it’s already saved me a good amount of money. The tough thing is that my refrigerator broke, and they didn’t get someone out until 8 days later. That’s a long time without cold food. Additionally, once he came to see what the problem was, he had to order parts. So that was another 2 WEEKS before finally fixing the problem. That’s a pretty brutal turnaround on a broken refrigerator. I seem to recall during my buying experience them telling me it would only be 1-3 days for someone to come after a claim was submitted.

Technician's came out stated molding needed to be placed around the unit covering but had to contact CHW to get approval to complete. I paid the service fee but have not heard anything back. It appears that I am paying for an assessment of the issue and nothing is actually being repaired. Please advise why this seems to be an ongoing trend with the technicians I have assigned to my issues.

Each time each incident Choice sent right technicians. Great Customer Service. I would definitely recommend this company and warranty to my friends and family. The price of the warranty and the benefits is worth the monies. The items covered with this warranty is great and extensive.

The first claim I filed the contractor ghosted us and CHW was none the wiser as they were seeking feedback on how the contractor performed. This was a bit disheartening that they were totally oblivious to this. I did refile the claim and this time the contractor that was assigned showed up when scheduled and did a great job solving our problem. Other than having mud on his shoes that tracked all through our house, we are happy with the results.

The Technician who came out to my home, was highly efficient, and very knowledgeable. He completed my repair quickly and completely. He even explained why leak occurred initially and he made suggestions to avoid the leak from ever happening again. He was friendly and courteous.

The Tech was really nice and enjoyed talking with him. He ordered the parts and will be back to install as soon as he gets them. I will tell you if that fixed the problem then. I cannot provide a complete review until the problem is completely fixed.

The person I spoke to went into his detailed sales talk and I listened for a while and then tried to interrupt him to tell him I was not interested and he would not respond to me, he just kept on with his spiel. I continued to try to stop him to no avail. Because of this, your company has lost an easy sale.

Rep very thorough and pleasant but definitely a salesman, somewhat pushy for my taste. Was impressed he found ways to save me money, what he did not know kept checking with manager, I was trying to find a replacement for American Home Shield, last claim resolvement was horrible.

False advertisement!!! Water heater parts covered but not actual tank! WOW why buy home insurance when we still have to pay out of pocket for tank and labor PLUS the deductible! On your TV ad with George Foreman he says if we can fix it we’ll replace it, NOT TRUE! I’ll make sure to inform other people we referred of our experience and I won’t refer anyone else.

Was referred to the resolution department who had my previous call in the system. Matter was resolved quickly and efficiently. Appreciated the helpfulness and consideration taken with my issue. The entire call took less than 5 minutes and they were even able to submit a new claim for me, necessitating me having to file the claim online or by phone.

Tal was very knowledgeable and answered all of my questions. I came away from the experience very pleased. I will send more referrals without any hesitation. I have used Choice Home Warranty insurance for a number of years at different homes and have always been happy with the service.

I signed up and paid for two home warranties on September 8. Although I've received an email to sign into the account center to view my contract(s), I have never received any contract number that is required to sign in to review the documents.

I called Choice because my microwave went out. The technician was great. He was quick to respond. Choice decided to scrap the microwave and not fix it. The replacement amount was not even half of what a new microwave would cost and it was only in the form of a Lowe's gift card, which means I cannot even shop around for the best deal. I am very dissatisfied with Choice Home Warranty.

I s/w Dyniya and she kindly explained the whole policy as to what would be covered if I switched to Choice. She was very thorough and very nice and really went into a lot of detail with me. I was hesitant at first, but Dyniya really explained to me and reassured me, and what I really liked, is she gave me her direct contact. Very good first impression!

The technician was informative and friendly. He was on time and let me know ahead of time that he was on his way. He explained the situation with our old washer and it might not be possible to fix because of parts no longer available. Choice reimbursed us and now we’re waiting on our gift card to buy a new washer.

This company is fast to put a claim and answering the customer and assign the professional for repairing and guarantee for the jobs. Also, this company is really fast in ordering the new parts if it is need it and follow up with the information.

They didn’t come at scheduled appointment day but called. They eventually took care of the problem. We were experiencing 109-degree weather at the time. It would have been better if they would have come when scheduled. It was miserable going for so long without A/C.

This was the third time that I have called to have a repair done to the garage door. Each a different problem. The first time I called, service was referred to Winston Garage Door, LLC. I was scheduled for four days out. They were a no-show. The next time, even though I requested a different vendor, Winston Garage Door, LLC was assigned. I was scheduled three days out. Again a no-show. When I called Choice Warranty, they called Winston and were told that they were busy and that they had tried to contact me. There is no record on my phone of any missed calls.

I submitted my request then received an email notice that technician would arrive during a time period on a certain day from a certain company. Technician was on time. Technician saw situation causing the leaking water, adjusted the unit and my problem abated. Also advised that what he did might not solve the problem long term.

Dryer Was repaired by your technician on time. I was very happy with the technician and the service from Choice and Alpha. This is my first time using Choice for my home warranty. I will recommend choice to friends and family. Thank you Jerome **

Mayer ** was a very pleasant person to work with. He answered all my questions and I truly felt he wanted to help me. He also made sure I took advantage of all the promotions and discounts I was eligible for. I am very happy with the decision to purchase the home warranty!!

The technician came out and was very fast and professional. He figured out our problem and repaired it. Took about thirty minutes to change two GFI's and an outlet and he was done. We would use this company again, great job.

My service was handled quickly and the tech was professional and completed service in less than 30 minutes. Excellent service. My service request was scheduled in about 2 hours. The tech came the next day and was on time as scheduled. Could not ask for better service.

I purchase Home Warranty today and Luke ** helped me on the process. He's been very good in explaining the coverage and some other details of my purchase. Everything was processed in a timely manner. Very happy with the service I got from Luke **.

I like my service with Choice. If any equipment goes, they would replace it. I opened a service request for my garbage disposal and they were quick in getting me the technician. The technician came the next day and fixed the issue. It was a minor one.

I changed the filter on the fridge and emptied the icebox as I had been away for a couple of months. The next morning the fridge started to leak--an ice-making problem. I called Choice HW who took the details and within a couple of hours had set up an appointment for a local repair service to visit the next working day. They came on time and within an hour the problem was fixed. Excellent service!

I was pleased with the service. The repair person had to reschedule my visit. I did not know that he had called to reschedule so I wasted an entire day waiting on him. I would suggest that next time he would leave a message.

Customer service representative by the name of Albert is very helpful and polite, he explained clearly the coverage, hopefully Choice home warranty is a reliable warranty for homeowners like me. I hope in the future it will cover roof tiles.

Service was pretty quick to get someone out. The electrician was wonderful. Very nice and right to the point. Great work! My light works great now and I really appreciate the service. Glad I have Choice Warranty and JAB electric did a fabulous job for me.

My tech showed up on time and repaired my system in no time at all. I am very happy with the service. He was very professional and friendly. I contacted the warranty company on Friday and was able to get an appointment within 2 days, which was very convenient.

I would have given five stars especially for the person who signed me up on the phone. However, I continue to receive calls from Choice to 'Verify my information' then go on to try to sell me security systems etc with ADT. I have now asked them twice to not call me regarding selling more products to me. I am still getting these calls.