Choice Home Warranty Reviews

My first claim with this company and I have been waiting 3 days to get a contractor assigned to repair my bathtub leak. The only responses I get are “You may hire your own contractor and we’ll reimburse you in 30 days” which is an unacceptable response and e-mails asking for a review after each status request call I make. I’ve ignored the other review requests but since they are so persistent in asking me to review here it is.

I signed up on Sept 17th and was told I would receive the contract in 3 to 5 days, nothing has shown up to date, getting a little upset, thinking I might have chosen the wrong company. Please look into this matter.

We currently have 6 different plans on 6 properties. We have been trying your services. On two different occasions your technicians never showed. On one had to wait another week and now on a a simple repair (microwave) you are spending more on parts then replacing the microwave (your cost maybe $200). Technician says he has no control. On a different property 2 calls to determine that a Air conditioner needed replacement. $65 each call plus paying extra parts. Please don’t advertise that it converts it all. It appears to us that you look for every opportunity to charge the consumer. Not sure how happy we are with this insurance product as yes it is saving some money but please tell your sales people to report the truth. Your sales peoples need more training on selling your product. We bought the top of the plans (platinum) but still have expenses on top of the $65 or in one case $130. Think I might try American Home Shield. Maybe their plan works better.

Received appointment emails that weren't actually set up. Called company about the appointment, said they had to set date and time, not Choice. The company worked with me and got someone out. Better communication is needed between Choice and the company they choose to use. It seemed as if emails were just being sent out without checking with the company, which I had to call to verify because the schedules didn't match.

The technicians that performed the repair were excellent. The problem was Choice. I had to make multiple calls and force you to find a company to make the repair in a quicker time, You were ok to make me wait a month to get my repair, I had to force you to do your job. Every repair I have is a fight with you.

AC stopped cooking. The appointment was next day, took crew an hour and we were back up and running. They were courteous and very professional. Offered extra services for later that really improved the performance of both units. Will continue to share knowledge of Choice warranty with family and friends.

I am very satisfied with the service from CHW. Very professional and exceptional service. The service advisor was very knowledgeable and helped me with my situation. I have been and will recommend CHW to my friends and network. Thanks so much.

Our technician, Calvin **, is a very prompt, friendly individual. He assessed our problem quickly and thoroughly. He told me what the “fix” is. What remains to be seen is how Choice deals with it, but that has nothing to do with the fact that Mr. ** was very helpful and competent.

It took about 8 weeks to repair my A/C when all it needed was a capacitor replaced. As for my Boiler the clock is still running. It's been about 6 months and nothing has happened yet other than at least 2 broken appointments and 2 technicians saying it needs replacing and a 3rd giving a replacement cost. No heat or hot water for 6 months is not acceptable but I am at their mercy. What can I do?

Choice warranty is only here to take your money. They expect you to be an expert on how to fix your appliances, but if we were all experts then we wouldn’t need a warranty we would just fix it ourselves. Lord forbid the homeowner, who’s not an expert, gets the diagnosis wrong…you’ll be paying that tech fee over and over again because I mean you (the homeowner) should’ve known that the burning smell permeating throughout your home is the blower motor going out. I wouldn’t recommend that ANYONE uses choice warranty. Customer service doesn’t listen to you so you’re out of luck there. You just have to ride their wave and be happy with whatever service you got. I bought a 3 year policy with them, but I am actively looking for another warranty company ASAP! Choice does not make me feel comfortable as a customer

Repairman was wonderful! He repaired the dryer, was quick and efficient! He was one of the nicest repairmen I have ever experienced. Very pleased! I am not thrilled about the price increase in the service call. Choice Home Warranty has also increased my monthly rate. I’m going to be shopping around.

Bill was very attentive, communicated well. I even missed my appointment and he came back in evening when I was home. When he arrived he figured out issue very fast and explained how to prevent this for the next time.

I had water leakage near my water heater and under my kitchen sink. Choice Home Warranty wouldn't cover the repair of leaking connections and I had to pay out $480 to the repair service assigned to me. ???? ---- Not happy

Our LG stove suddenly broke down and wouldn't start. Thanks to the Choice Warranty, we got it repaired within a short time and we only paid 60 dollar deductible instead of 500 if we don't have the insurance. I am very thankful for having Choice Warranty and would highly recommend it to anyone!

I contacted Choice Home Warranty Sept 24 to notify them my home air conditioner wasn’t cooling. Three days later Moral Compass Heating and Air conditioning arrived. They were professional and extremely knowledgeable. They were able to repair my unit the same day. Choice Home Warranty and Moral Air Conditioning provided excellent service. I highly recommend their services.

I've only had to use Choice once when my air conditioner wasn't cooling. The tech showed up at the door and told me who he was. He went straight out and I hardly saw him again until he finished because the work was done outside. It was all done in about 20 minutes. I was satisfied with it.

I would advise everyone to run from you. You change stories and refuse to show contact wording to back up your positions. Not customer friendly. You refuse cover based not on information from your contractors or homeowner maintenance company but on assumptions not backed by the data,, information provided, refuse to show where in the contract is language to back up your refusal.

Extremely happy with the time response, service, and how easy it was to submit a claim. Got my AC back working in less than 24 hours, I submitted the claim at 6pm and I received a notification in less than 30 minutes, stating that my appointment service was set for the next day before at 1pm.

Lots of help even convinced me to leave AHS. So I'm giving y'all a shot. Hopefully y'all are as good as your reviews say. So far experience has been good overall. Hope y'all are easy to work with. Being in the country it's hard to find good service.

I had the privilege to speak with Case Manager Ronisha ** who was very polite and pleasing compared to my old experience. I have been Choice customer for many years but Ronisha was different. Very promptly called at the preset time.

Chelsea in Memphis helped me with my claim process. She truly epitomizes what customer service should be. It's very rare for me to give a review. Choice needs to recognize this gem. The need for my warranty has been very limited, this assures my renewal. Respectfully Very Satisfied

Stay away from this company. They are only good at denying your claim. They find a way and excuse to deny your claim. I have given them 5 accounts and when they denied one claim I decided to cancel all my 5 accounts. Not real customer oriented and interested in keeping customers satisfied.

Based on information provided to Tech he arrived on site, verified the issue. And because he had brought parts with him for the repair he was able to replaced the part with no issues. The service went very well. I will recommend Choice Home Warranty to my friends.

Service tech was very thorough and knowledgeable. He was a pleasure to work with. He arrived at the beginning of his time slot and returned early with the necessary replacement part. He went above and beyond in terms of cleaning the units mechanicals after replacing the failed part so that hopefully future incidents will not occur. I would highly recommend him.

I just have to say that the Electrician who came to my house this time was magnificent (Glinn from PC electrical services). He corrected everything that the other electrician had screwed up. Very personable and very professional I would highly recommend them. The first electricians that were sent to my house (Ace 10) I will never hire again.

The Service technician didn’t test my air conditioner. They just took pictures and proceeded to give me a sales pitch. They stated Choice Warranty would not replace my AC and I should purchase theirs. As promised Choice Home Warranty denied my claim. My AC is 22 years old and they are claiming lack of maintenance. Don’t use this company.

The technician arrived 2 days earlier because he was in the area. He was not able to repair the fixture, so he ran to Home Depot and got a new fixture and got it installed. Problem solved and everything back to normal within a couple of hours of him initially coming into the home.

After speaking with the technician, he did and acted as he said he would. He called ahead. He was on time. He figured out what the problem was, communicated the issue and fixed the problem all within a brief time frame. It has not returned as of yet.

Prompt professional and came the day after the call. Seemed to know exactly what the problem as soon as I explained the issues. He said he'd call me when he was on the way and he did that. He and his helper were both very polite neat and repaired my problem very quickly.

He did a great job. He Had the part and got it fixed right away. It was fast and he was polite and willing to wear a mask and everything. Once he installed the new part he gave some use advice and we were able to cook dinner that night. Very happy with our experience this time as previous claims took weeks or months to complete

I am pleased with the pace your guys' timely speed with my issue. My issue was not resolved due to product warranty, so the technician that was sent out was very friendly and educated us on what to do and what was needed, also how to replace the part if it was not covered by warranty. I had someone recommended CHW to me. Just found out that family members also have your services. Knowing that I give CHW a double thumbs up. Thank you

Choice Home Warranty has come through for us again. Nice peace of mind that Choice Home Warranty has got us covered in time of need. The pool service company (WaterTex Pools) that Choice sent out has been great! On-time with on-the-spot communication.

I've had Choice for several years and never had to use it. Last week my ice maker broke so I called Choice. The repairman came in two days with the ice maker. He was very knowledgeable and personable. I was extremely impressed that he came so fast and had one with him to fix the problem. I would highly recommend Choice. The service is exceptional. I have since told my daughter, son and friends of my experience and they are getting Choice now.

I bought the Choice Home Warranty plan being told that I would find this warranty better than any other because when something breaks that CHW will either fix it and if it can’t be fixed, CHW would replace it. I come to find out that … just like the other home warranty plans, CHW is no different. CHW's idea of “replacing” a broken component is by saying that I can pay for the part and labor. Which in my case will amount to nearly $3,000 dollars. I feel lied to and manipulated.

AC broke during 1st wk of Aug, took 21 days before being approved a second time. Customer service does nothing but give misleading information. No supervisor available to make a complaint about approval process. After 40 days no AC would only be fixed if $2300 payment is made without invoice of what it's for. The whole experience was one sweaty headache after another for 45 days.

Punctual. Polite. Very professional. Knowledgeable. Easy to talk to. Called me a day early to confirm the appointment and told me what time he will call me. I know he has hours window but he told me exact time. And he showed up on time. It showed me he valued my time.

Technician explained the issue and replaced the part. Technician was knowledgeable and professional. Would give kudos to James for fixing the issue. It would be nice if we have the appointments scheduled in a short time when the problem reported.

The home warranty company sent a plumber out quickly to check on my hot water heater. The plumber was fantastic. Warranty company is difficult to work with. It’s been over a week and I still have a hot water heater. Everything is automated in their system. There’s no way to talk to anybody who knows what they’re doing unless you call the person who sold you the warranty. If you try and call service they have information that’s bad and tell you the wrong thing. If you get assigned a case manager they may not follow up with you.

Excellent service by the technician. Well prepared to complete the necessary repairs. Explained why the line broke and moved it to make sure it wont happen again. I appreciate that. Hope I always get him for any appliance repairs. Thanks.

I was very happy with the technician who repaired my garage door. I would give him 5-stars, but my score is lower only because Choice Home Warranty spent at least an hour of his time once he arrived at my house. I am very aware of how warranty companies, much like insurance companies, spend more time and effort denying or minimizing coverage to the detriment of their customers. My dissatisfaction is due to the fact that Choice Home Warranty did not cover the full cost of the repair on the automatic door opening system. I was left paying the largest portion of the repair cost because even my platinum level warranty contains language that exempts Choice Home Warrants from paying for the wheels needed to lessen the tension that strained the gears in the motor. I plan to appeal Choice Home Warranty’s denial. I just bought this house with a certified inspector signing off on all of the mechanical systems in the house.

I've been very pleased with Choice though I’ve had a couple of hurdles that I’ve been disappointed with. But all in all, compared to what other experiences friends have had with other home warranties, I'm very satisfied. I like that they have a quick response. I have two issues I've had repetitively. My washer was still having the same problem and I I didn't know that I had to call within the 30 days so I wouldn't have to pay again. When I did three claims, I had to pay again and the same gentleman came. He said it was the same problem. I paid the service call and after that, Choice offered to pay me the washer but I didn't because my washer cost twice as much as what they were offering me. When I called back, my offer already expired. I disputed it and nothing ever came of that. I never got a response or my money, and I'm still without a washer.

This is the first time that I would rate my experience with a service technician from Choice as first class. I've been with Choice for 5 years. I've had other service calls in which I was not totally satisfied. I won't go into details. Tier 1 handled this service call. Totally professional, thorough and took the time to explain details of the problem. Choice, I may consider renewing with you because of this last experience.

Trusted Air was excellent. Very professional and made sure the work was done right. I would recommend them to anyone who needs repair to their system. They also called the next day to make sure my air conditioning was working properly.

Young man I spoke to was very helpful. My son has your company for his HOW and recommended you to me as I was not really happy with the coverage I had. They sent repair people from Vegas rather than using people from Pahrump where we live. David has used your services and has been very satisfied so I decided to go with you as well.

Have been an Insured of CHW for several years. Covered causes of losses are handled quick and smoothly. Contractors are dispatched quickly and repairs completed generally within the same day. Overall great coverage...From minor repair jobs such as garbage disposals to major as in my most recent plumbing claim of a bad water pressure gauge.

Fast communication and service. Tech showed up next day after submitting the claim. When tech was checking the unit, Choice rep. was fast in response to questions we had and got it resolved. Now is waiting for tech to order parts and come back to repair.

My other warranty company raise my bill and you guys gave me a deal and then even went further and gave me an option for senior citizen which I truly appreciated, I signed up for 3 1/2 years. I truly appreciate the extra time the gentleman went over everything with me and then I decided to even have a warranty on my rental property.

When it really matters you don’t cover! The HVAC tech was unprofessional and have wrong diagnosis. The coil was hardly dirty! Because of the wrong diagnosis you declined our claim and I’ve stayed with broken AC in the middle of the summer in Florida. I just renewed but definitely won’t next year, very disappointing.

Joe from Choice Home Warranty was very helpful. He helped me select a plan and offered some discounts. These days every penny helps. I Am grateful for their help. I hope I do not need their services but if and when I do I will be happy I chose Choice Home Warranty.

Updated on 08/19/2023: James ** from Choice Warranty came yesterday, August 18th and checked the outside unit, inside unit, checked all vents to see how they performing. He determined that my unit need some refrigerant. He added the refrigerant and checked to see if that was the problem. Apparently it was because it is cooling so much better.

Good afternoon, I am writing to let you know that Dan did an excellent job in checking out the issue and showing me what steps that I should take in order to fix that issue. He did not try to overcharge and he did a very prompt and good job in fixing my leakage issue. Hooray to Dan!!! Job well done!

Repair technician from Stephen's Appliances was right on time, professional, and thorough. Our initial problem was that it wouldn’t do anything when started. He quickly got it started. Then ran a cycle to find the real issue. Definitely happy with service. Part ordered and same tech will call to replace it. Thanks.

I was searching online for a new home warranty plan to replace the one we currently have, and the representative called to tell us about Choice. He was very thorough and answered all our questions. We made the decision that this was a very good option for us.

Spoke with Charles the sale rep for Choice Home Warranty he explained everything in detail on what's covered and what's not covered. He also explained how Choice differs from other warranty companies which made my transition to Choice as smooth as possible. Thanks Charles for all your help.

They can't find any people to work on my furnace or my refrigerator been waiting for 5 days. Even when I try to do my work myself on the refrigerator I clicked the link and they still refused to pay me. Even when I try to do my work myself on the refrigerator I clicked the link and they still refused to pay me.

The technician was on time, friendly, wore a mask and walked me through what was going on with the fridge. I give this company an A+ from first call to completion. Thanks Home Warranty for efficient customer service and sending an A+ Technician.

I put in a claim for my garage door opener. That afternoon I received an email with the time and date of the company coming. There were here in 2 days and were awesome! The technicians they sent out were very polite and knowledgable and friendly. They found what was wrong and started the process to repair it. It was approved and now my garage door is working great.

It hasn't been easy getting familiar with how CHW does business, but the last few requests for service on my systems went much better. Regardless of how difficult the process has been, customer service representatives are always very good! Thank you! - Lori

Randy was very knowledgeable and fix my air conditioner with ease and speed, I was very worried about it being too hot, however Randy fixed it right away. I would recommend him for all of your heating and cooling needs.

We just bought a house and chose Choice after doing internet research. The AC stopped one day so I called Choice. My call was answered quickly and my claim was processed right over the phone and an appt was scheduled with a repair company for the next morning. The repair person actually called me and was able to stop by the evening before the scheduled appt and took care of the issue within minutes. My first experience with Choice Home Warranty was very positive. Thank you.

If you want something repaired or replaced in a timely manner, DO NOT choose Choice. It took forever to get someone out to check my fridge and it could not be repaired. The amount they gave me to "replace" it was not enough to get one close to what I had.

2 out of 3 items were fixed immediately. The shower/tub faucet took 3 visits to fix, The third plumber was able to solve the problem. Customer service over the phone was good. Their response time for each visit was good.

Immediately a call was made to file a claim, a specialist was sent out to address the issue right away. The garage door specialist was very professional and knew what he was doing during his visit, was on time and kept me in the loop regarding my issue.

Plumber was Prompt, Knowledgeable and Work done professionally. Completed all items on the list without any problems at all. Would highly recommend service experience and timeframe in getting the work scheduled and done. Work completed timely and courteously.

I have six policies with Choice and my experience has not been too great. Don't expect to be covered every time. A lot of times, they deny claims. You can do a claim online or call it in. A technician comes out and decides if they want to cover the claim or not. There were a couple of times that they tried to not cover a claim. I'm a good customer with them so sometimes they take care of me a little extra. That aside, the technicians I've had were very good.

We had electrical outlet problem, as soon as I placed the claim, technician was assigned and he came within a week. Everything was fixed very quickly. Technician was very knowledgeable and able to solve the problems. I would recommend Choice Home Warranty, having this is just peace of mind.

Need the dishwasher looked at since it's not washing the dishes. It doesn't seem to be getting water in the washer, I clean it once a month. I called Choice because they have fast service and the contractor they send are very friendly and knowledgeable.

Andy from Blue Diamond Plumbing was quick and professional. He described the problem—pilot light—and said it could go out again. Would definitely call him again. Dealing with Choice was easy. I really have nothing else to say. Thank you. Mary

The agent was easy to work with, clear and answered every question. I felt 100% confident giving them my business. The coverage offered was greater than their competitors for the same price and even a little less than I am paying now for more coverage.

The technician that came to service my HVAC system was extremely courteous, knowledgeable and friendly. I was extremely pleased that he was considerate of coming at a time that was more convenient for me and for that I am truly impressed.

Every time I have called for service they send someone either the next day or within a few days. My experience has been wonderful with the workers. Have got great service from Choice home warranty. I have a upcoming Ac repair that I’m sure will be another great experience. Thank you for being there.

Phill was very helpful! Overall experience with him was great! He was able to offer us a senior discount and labor day special pricing! It helped us make the decision to go with Choice Home Warranty. He did a great job finding us the possible pricing! Thanks Phil **!

The technician was great, figured out the problem once our appointment finally arrived. But it’s a huge inconvenience when a repair appointment for a freezer/refrigerator is made 2 weeks out. A family cannot live without a refrigerator for that long. And when I called to try and move it up or I was gonna have to go buy a new appliance, I was told to please wait and give Choice a chance to work something out. Give Choice 24 hours and they’d get back to me, I was told. I never heard back and did have to go buy a new appliance. Very frustrating.

I have referred this service to all my friends and family because each time I have used it we always receive fast, friendly and professional service. I would say that the only thing missing is an App which would make communicating and filling claims easier and faster.

I was very happy with the technician that was sent to my house but very unhappy with Choice declining payment for my issue. I would not buy any more warranty from Choice. I'm very active on social media and will make sure to get the word out that it is a rip-off.

So far so good service experience. I will recommend to many homeowners that they should prefer getting Choice Warranty. In fact, I have lined up few. Technicians have good know-how and much experienced. I rate Choice AAA. Customer support and service is good.

He was prompt, but couldn't call ahead since YOU provided an incorrect phone number. Was neatly dressed, very polite, and efficient. Took an extremely short time for him to effect repairs. Very professional.

When I noticed (this morning) my water heater was not producing hot water, I call Choice Warr. I was very pleased how easily it was to file a claim. Having Choice Warr., is great to have! I plan on telling my friends about your service.

I saw this company's ad on TV. I called to get my free quote. Daniel answered the phone in a very professional way. He gave me all the details and answered my questions. I feel very good about signing up with this company.

It was fine. The repairman, looked at the water heater, investigated all the possibilities, inside and out of the unit and showed me where to look for the reset button and check for the backup button, hold thirty seconds and check for the white light to come back on.

It's very difficult filing a claim with Choice Home Warranty. Originally, they denied the last claim, but after I appealed it, they approved it. But a couple others, they denied me. They said the appliance was old. On the other claim, they said it was shrubberies around the AC unit. The shrubberies were short. They always come up with an excuse not to do stuff, but they want their money.

Most recently, the tech figured out the problem with our freezer icemaker and was able to repair it quickly. It works great now. When our dishwasher went out, we had to have it replaced. The reimbursement money didn't cover the full cost of a new dishwasher, but at least it was something. The overall value for the service we have received thus far has been awesome. I am still pleased I went with Choice Home Warranty. Buying a 5-year plan helped us save a ton of money!

OMG, my problem was solved. He did some excellent work. My problem was fixed. I had mold or something black in the coils in my a/c unit. He cleaned my coils and my house no longer smells. Now I feel safe and I also can enjoy the cool air without the smell.

We are very happy with the repairman who was sent out. He is knowledgeable, friendly and helpful. This is his 2nd visit to our home for repairs and each time has discovered quickly the problem and has the solution as well.

I spoke to one gentleman but I don't remeber him giving me his name but was not very happy with his service, then I spoke to James and he was very helpful. I landed up getting the service which makes me feel better since unexpected things happen all the time. But there is one thing that I feel should be different. Me & my husband are both seniors although I am actually disabled. I think the yearly fee and monthly charge should be less for people who are actually on a fixed income & retired. People think that $41.00 a month is not a lot but it can be when on a fixed income.

I am very pleased with the manner in which I was able to obtain a Home Warranty Policy with Choice. I received excellent response to all of my concerns and questions about the policy. Further, I received an immediate email with all the information I required about the policy.

I was disappointed because it took approximately 29 days for a technician to come. Due to lack of technicians available. I was very pleased at how quickly Choice approved repairs, which was 2 different problems wrong with my air conditioner. I only had to pay one service fee. I will be renewing my contract in the future.

Choice Warranty offered me free roofing and an extra 6 months, if I rejoin their company. I spoke with Greg **, he stated for me not to worry, that once I get my policy everything would be on there on the contract. I think he thought that I would not read the policy because it so much to read. I asked him to make sure my daughter and I were in the policy because we both travel and one is always at home. Once I read it it did not have my daughter's name and the roofing was not put on the contract.

Matt from Plumbing Rehab responded on time, diagnosed the issue and fixed with a new gasket within 5 minutes! Matt clearly and concisely explained the problem. I will highly recommend Rehab Plumbing and Matt to all my friends and family!

We were extremely pleased with our technician. This man literally bent over backwards on service calls to get the info you requested. On the other hand we were extremely disappointed in Choice Home Warranty. We started this claim on June 13, and finally was resolved in mid September. No air conditioning in a particularly hot summer. CHW requested pictures of VIN plates- we submitted them, then pictures of compressor- we submitted them, it was one thing after another. Every time I called CHW, I talked with someone in India. I requested someone in management to no avail. We just kept jumping through your hoops, and finally got a resolution.

I had a AC problem. Choice got me scheduled with a great service provider in my area. The problem was fixed quickly. I would recommend Choice Home Warranty to anyone who owns a home. Thank you for the fast and friendly service.

I did not need repair company to come. We were able to unclog. So no service was necessary. I was very happy with the assistance Choice home warranty gave me in setting up the appointment. I was going to have a company assist us within a 24 hour period.

You were very friendly and courteous about my situation. I thank you for getting ahold of me the next day.. I would recommend them to anyone who ask about you. I will be happy to have them come to my house for anything that might need fixing.

Cool Tech Mechanical Air Conditioning was fabulous. They were punctual, knowledgeable, and professional. I am very happy with the level of service received. As for Choice, my claim was responded to quickly. My appointment was booked quickly. And once the problem was diagnosed, the replacement part was approved rather quickly, within the hour. This is important since I had to be without air conditioning for a bit.

Technician was efficient and diagnosed the problem quickly. However was not able to help because the part required for repair is discontinued. They recommended CHW to replace it. Now we have to see if it’s even worth having this warranty service or they will make excuses and not cover.

I sent my claim in online for garage door. It was very late. The next morning I had a reply and someone would be to my house between 11/3. He was here at 1:00. Fixed it right away. Top Line Doors of Memphis. Would recommend CHW AND TOP LINE DOORS MEMPHIS TN.

Fully satisfied with service we received from the company. We submitted 2 claims for washer. Appointments for repairs were made within couple of hours and repairs were performed on the next day. Looks like we saved a good chunk of time and money.

The customer service at Choice Home Warranty has been beautiful. They get back to me as soon as possible. When they can't get back with me, they let me know that they're still working on it. All of the technicians have been excellent.

We have waited o over 6 Weeks only to have it resigned to another company to fix. New technician says it need parts of course And no response from Warranty company the of ridiculous. First time we have ever had this happen.

Alvin was very nice and helpful. He explained the policy completely and then he also explained the 3yr plan available. He super helpful and not pushy at all. I feel that your company is very trustworthy and a company I can highly recommend to family and friends. Thank you for your capability to service my needs.

I had what seemed to be a very knowledgeable and efficient sales lady. However, she was too quick to answer, before. She did not listen fully to question before she would say see c below or a below etc.. That was fine except way too rushed I guess would be my comment.

It took 4 months to get it fixed, I now have an issue with my heating..and no appt yet!! The only good thing is when I got an appt (for ice maker) they made all with no cancellations and the repairmen were nice guys.

I had called and told the representative exactly what was wrong with the machine. I wanted to make sure it was covered before I once again wasted $45 on a service call. He assured me, TWICE, it would be covered. When the service man submitted the exact problem, it was denied. I called and spoke to 2 of your employees, but they didn’t care.

Approved for replacement for my refrigerator with an ecard for at a specific store. Not enough to cover the replacement cost. Need to submit check to individual for CHW's value. That way the customer can find something cost-effective covering installation and removal.

Dobberman tech arrived on time was very pleasant. He ordered a bearing, when it arrives he will return and install. I don't know if bearing is shipped to me or to tech but I hope it's fast. We need our dryer. Thank you.

My outlets in my kitchen stopped working and I called Choice and made an appointment for a technician to come out. They responded to me right away and next day the tech was out and he knew exactly what the problem was and my outlets were back up.

The last time I had a problem, CHW did their best to find a technician in my rural area and it was during the pandemic, so choices were limited, but my first claim was handled quickly, but I had to find a technician for my second claim, but was reimbursed for the cost.

Reasonably priced, good coverage, helpful sales man, what else can you ask for. I took out the best coverage and it was very affordable. They were opened for business early Saturday morning and had all the answers. Be sure to call today.

I am totally appalled at the decision made concerning my claim on my fridge..the service tech checked everything..looked up the parts..added what he thought his fee would be and decided it would cost near what a new fridge would be...He told your company the problems were normal wear and tear..You decided to be dishonest and denied both fixing and replacing it..We are in our 60s..no children here..We DO NOT abuse our appliances as you suggested as we cannot just go buy another..We take care of our things!! I will go to a more honest company and tell everyone NOT to go with YOUR company..I don't assume you will put this review out for the public but it is the total truth!!

I have always had a wonderful experience with CHW, but this experience was a little frustrating. We had a plumbing problem where we had to turn off all water to the house. I submitted the claim online on Monday (9/19) and then called customer service and explained the urgency. I was told that our claim would be labeled Priority so a technician could be sent out right away. I called 3 times on Monday and was told we were at Priority status. At the end of the day on Monday, no plumbing technician was assigned, and we had to stay in a hotel. On Tuesday morning, a technician was assigned but for a week later (9/27).

The irresponsible attitude of CHW recently shows how much CHW ignores the difficulties its customers are experiencing. CHW customer service keeps repeating the message that it always contacted the contractor when talking about the difficulties the customer is experiencing and only to wait for 24 hours. In the claim status of the website, there are no updates on what the consumer has said, the promise that the case manager they promised will call, or the promise to return the service fee and connect another contractor. My contractor is Sears (A&E) with no response at all. If you read reviews about this company, you'll see just how bad it is. I think that CHW will go out of business by partnering with a company like this.

I contracted for 2 Home Warranties last night for 2 homes. The representative I spoke with, Tracy **, was very helpful and extremely knowledgeable. I now have the security of knowing both properties are covered in the event there is a failure of some kind. I highly recommend Choice Home Warranty.

Had an issue with our refrigerator. Tech came out and went over the issue with the ice maker and found the issue right away. Was very knowledgeable about the refrigerator and was able to get the parts ordered quickly. Would not hesitate to call if another issue came up.

We had a plumbing problem and put in a claim online one evening. Early the next morning we were given an appointment. The plumber showed up on time, fixed the problem and let us know that we had a 30 day warranty on his work. He was professional and efficient!

Jeremy was very kind, courteous, knowledgeable. Explains things well. He was very flexible with my at home work restrictions and my overzealous little dog. Recommend this company highly. Made sure they came out the day they were supposed to even though we had a miscommunication on arrival time.

We bought an older condo that we thought was in pretty good condition. We had only lived here for 3 weeks when our a/c went out. I contacted CHW very, very late at night and received a reply the next morning. Someone came out in 2 days & fixed the problem & there weren't any hassles. Happy with this company so far.

Choice Home Warranty is a good service. I had to pay the extra money for the hot water tank, but the claim went very well. The guys were very professional.

Recently, I had 3 claims within a 10 days. They have attend alll without failure. All are taken care immediately and assign technicians to look at it. They came on time and resolve the issues. First two issues was Electrical and another one with refrigerator.

The person I worked with today was excellent. He explained everything clearly and made sure I understood. He offered me great discounts. We were very relieved to know our home is covered for emergencies. This is our first home purchase so having this coverage is important to us. We plan to stay in our home for a long time and this coverage gives us peace of mind. Thank You

Patrick ** did a fantastic job answering my questions and on that basis signed on as a new customer after being with AHS for quite a few years. We are hoping that Choice will not have the same pitfalls we found with AHS

The tech was here early after a phone consult and was a real pro who jumped in, found the problem and fixed it. While the problem was relatively simple, it was not easy to find. After testing many outlets he found it and fixed it. Great job!

We purchased our home warrantee in June and we placed our first service call September. We were advised that we would receive the name of the company, phone number and Technician's name within 4 hours. After 6 hrs. we had not heard anything further from Choice or the A/C company. I called and was told that a service company had not been assigned to our service call and they were trying to locate someone to respond. Then we received notice that a technician we arrive sometime on Thursday, 72 hours after our initial request. We finally received service 23 hours after placing the service request. We live in Florida and in September the temperature is pretty high. A 36 hour response time is unacceptable. (the technician rearranged his schedule to fit us in) If it was any other appliance a 3 day response time wouldn't have been an issue. The technician was great, but Choice's response time was a disappointment.

Choice found ways to deny over half of my claims. Some were approved but it's like rolling the dice. My last two claims were denials and then a third, they sent a plumber out, I paid my service fee and he never came back to fix the problem. When I called Choice for help, they said the case was closed and I would have to open up a new claim along with another service fee. How is that my problem?

All went well with the contractor they sent to look at air conditioner. He was professional, prompt, knowledgeable and courteous. Service call fixed issue. The only reason I’m not giving a 5 star is it isn’t easy to get thru the automated prompts to request service call

Derrick was great, answered all my questions and made becoming a customer a no brainer. Hopefully I never need this service, but is a great peace of mind especially being in a new to us older to the world house. Thanks! Ty

I could not be any more disappointed in how this process has been handled, and it isn't even concluded yet. We have had another claim with Choice and it was handled very professionally and in a timely manner. This claim is neither. I talked to five different people from choice yesterday and two today. Each time I was given a different explanation and answer. Twice yesterday I was told the parts needed for replacement were in but the technician just hadn't picked them up. The other three times I was told they weren't in and it would be 3 to 5 business days before they arrived for the technician to get them. In these calls I was interrupted, I was hung up on, I was placed on hold mid-sentence, and overall spoke to incredibly rude. If some of the people I spoke to were my employees I would not want them representing my brand.

Repairman did a good job and was polite. There was a bit of a language barrier. Didn't understand what was paid and what was not paid. The email from Choice wasn't received until after the technician left. Talking to a representative from the company was confusing also. He talked fast and with broken English.

A/C had quit working. Called to request service. This was at noon on 9/21/22. At 10 AM on 9/22/22, tried restarting A/C. It came on. Still no call from you. I live in Arizona where the temperature still in triple digit. Very rough day. Called and requested service.

Overall, we are happy with Choice Warranty service - but we had to wait 9 days with a refrigerator and freezer that were not operating very well. We do not have a second refrigerator, so the long wait was extremely inconvenient.

Very efficient, clean on presentation & while working, on time for appointment. Hard-working. Informative. Explains what he's doing before & along the way. Installed a new thermostat that we can readily read. Would recommend to anyone I knew in town. Has much experience & knowledge to offer to anyone wanting to learn. Am hoping to continue to have this gentleman, Joe back whenever he is the person to call. Thank you very much Choice Warranty for sending Joe out to fix our air.

Choice Home Warranty was speedy and efficient about taking my claim and lining up a repair man. The plumber did not come the next day, as scheduled, but called and rescheduled for two days out. The only delay when he was here was getting the approval from Choice Home Warranty. But both my toilets work well again.

Been a Choice Home Warranty customer since 2006. They have made it better throughout the years. Living in my area was hard to find a good technician so it took a while. Now it's a matter of a day or two so a positive improvement. And their approval process a lot faster also. Very satisfied with the entire process and the quality of technicians they send out also very professional and knowledgeable. "EXCELLENT SERVICE." Thank you.

They had originally scheduled the repair almost a week out but when I called the office they were extremely understanding and helped arrange to get him out same day. Plus technician was very helpful and explained why the AC stopped working and how we could avoid the problem in the future.

Nice and professional. Arrived on time and informed me of the entire process. Didn't make a mess and I would refer him again to anyone that needs work done. He was great. Thank you for the support and timely replies.

You guys are horrible. Only once did you guys cover something. Every other time has always been denied. I would not refer your company to anyone, very disappointed in the way it's handled and can barely understand your people from another country.

I have had only one issue but now have had to open 3 separate claims. The issue was not resolved after first claim I put in. I should not have to pay the same fee 3 times for only one issue that has not been resolved.

I was satisfied with the plumbing contractor. They figured out the problem I was having with a leak in my basement which I thought was coming from my waste water stack but was actually coming from the shop sink. They were professional and did a good job.

Prompt and professional, replaced my washing machine no questions asked. Repair man was able to evaluate the problem with the machine. I would definitely refer my friends and family to use Choice Home Warranty with no hesitation. Thank you for the great service.

I was ready to cancel but I tried once more and this experience was easy. The tech came and on time, saw the issue and fixed it all in the same day. He made sure everything was working properly before he left. This has changed my thoughts of CHW. Will continue my contract.

The company that did the work was GREAT!!! CHW cancelled on me 4 time. I missed two important appointments. My home was unsecured so I had to take the time slots that was given. I wasn't given any head ups on the cancellations, until the time slot had passed. This is my first time experiencing this kind of service with CHW. In the past I never had a problem, but I don't know what happen this time?

Excellent work, fast and friendly repair people and showed up on time. I would recommend using the company Choice Home Warranty because the cost of plumbing would have cost me more than the cost of my warranty and the service fee for a company to come out and give me an estimate and to do the actual repair work.

Service by assigned technician was timely and efficient. Refrigerator issues were corrected right away. The washing machine was diagnosed in minutes and I received a return phone call from the technician same day regarding results. The issue I have is not with the technician (he was excellent). The warranty company Choice has not contacted me concerning the repair/replacement of the washer and it's been 2 days....

Don took care of the problem efficiently. It is working fine now and contact with CHW was very quick turnaround. I did have to call the office personally to find out of the approval. They need better communication with the technician. Ultimately I am happy with the service.

Very easy to make a claim through an automated service. If the service provider set up an appointment in a timely manner, I could give a more accurate answer. I hope to have a great experience with customer service and technician. Company has been good so far and I hope it can continue.

My water heater started leaking! I submitted my claim late at night. Within hours I got response to my claim! The next morning the technician contacted me. He came over that day and assessed the problem. He sent claim to Choice Home Warranty! Within hours CHW contacted me to say they approved a new water heater and that it would be addressed the following day! The technician they sent was really professional and cool! He showed up and replaced water heater in under an hour! I was very pleased with CHW service and prompt service!

I was very pleased with Choice Home Warranty for offering me a reimbursement option. This was the fastest way that this problem could be taken of. Needless to say I went with this option rather than wait for CHW to find a plumber that would accept this job. It took 2 1/2 weeks to get my dryer fixed waiting for an appliance repair person of CHW's choosing. Thank you CHW for giving me your reimbursement option.

The plumbing company was very good with replacing my toilet but I did not like not being told that I needed to let them the plumbers purchase the toilet, all the money is given to the repairmen shop then it's up to them to give me whatever which I still have not received but I must admit Ollendick Construction, the plumbers, were very good.

Choice does the claim right away. But then I don't get the service for two or three days. That’s one problem there because sometimes, it's an emergency and nobody comes for three days or four days. The last couple of technicians were very good. But some of them weren't that great.

Was calling several companies to make a purchase on a home warranty product, new home warranty was scheduled to end. Spoke with Shemar ** about your plan, Shemar was knowledgeable, and effectively answered my questions and concerns. Purchased the Total Plan on a three year program that was both cost effective and comprehensive.

Shemar was helpful and was able to answer our questions we had for the 3 properties we insured. Hope I do not have to use the services that you offer but glad we have the coverage if needed. We have 3 different properties with 3 unique needs.

The technician showed up on time and was very professional and fixed the garbage disposal. I was very happy with his service and hiS ability to fix the problem. I would use them again if I had a plumbing problem. Thank you.

I like the company, I have been active members since 2013. We have decided to continue our membership when it expires thanks. We have been having good experience with Home Choice warranty. Khaja, that all I can write, please accept. Thanks.

Washer was having difficulties with water leveling and one cycle was not working. A timer was ordered and have received notification that it is on its way. Able to fix washing machine's top which was causing the water leveling. Also, discussed another appliance that had given me concerns and suggestions were stated, as to how to correct them. Dan was efficient and professional in his approach, and provided me with guidance. Thank you. Looking forward to the completed repairs.

First time to call and you get a recording and can't talk to representative. You sent me somebody to check out my water heater and they lied about it being cracked which it is not. Done! I want a company who sends qualified technicians to my home.

Choice would not take the word of the service provider that they picked that told them my unit was not under a manufacturer warranty. This service provider called the manufacturer which verified it was not under warranty but you would not take their word for it. I was forced to call the manufacturer myself to get documentation that the unit was not under their warranty. Not a good experience that you don't trust your service providers.

I have Choice HW! This year repaired or replaced...

It's been almost a month, 2 plumbers, a threat of a lien on my house or 500.00 payment to the plumber and the toilet isn't fixed to the floor so we can't use it. First plumber didn't do anything, 2nd one was blind and left parts off and undone and is harassing me for money. HELP!!!

Scott came and fixed our switch quickly. He was very polite and efficient. He explained everything to my husband as he worked. He answered any questions my husband asked. It was a pleasure talking to him. We have only had to call Choice twice and both times we have gotten fast efficient service.

Spoke to at least three case managers. All seemed to answer as if they memorized their answers or they were reading from a script. Spoke with a person who described herself as a senior case manager. She didn’t seem to be responding with stock answers to my questions and was very professional and courteous. One case mgr. told me my questions were "irrelevant" because I ask the same question over and over. As a new customer with CHW I’m offended by this and that is not the way to earn my loyalty to CHW. I will stay with CHW for now, hopefully there will be no confusion or problems on any future claims.

Filed my first home warranty claim for my dishwasher. Originally quoted 8 days, but was able to reschedule for just a 3 day wait. Service provider arrived on time and fixed my dishwasher in about an hour. Very happy with the service and the value provided.

I am very un pleased with the outcome of my claim. Yes I’m sure the job ended up being more than we expected but at least you all could of said, "We’ll pay a certain percentage of the job" instead of not paying nothing. I have a warranty for just in case problems. Yes the job requires getting the home insurance involved but like I said y’all could pay for some paint or something. My goodness.

The technician tested our microwave which we suspected had been hit by a lightning strike. He said that it did not qualify as a built-in though it is mounted in a cabinet above our oven. It is GE model PEB7226SF1SS. Our technician was very professional but we are clearly extremely disappointed with the outcome.

Got an appointment set up within a few hours. They were able to fix A/C right away. I would use and recommend them again. Answered all our questions and told us we have 60 days to call them back if we have any more problems.

I am very satisfied with the work the technician did and I would recommend Choice Warranty. He was on time and courteous, the tech was on time and courteous and I was satisfied with his repairs and would recommend Choice Warranty. Choice

The good news: You paid for part of the repair. The bad news: you paid for PART of the repair. You took your sweet time to decide and after you decided I did not know until I called you. I'm suffering through the heat and you made no effort to help; far from expeditious. Plus the limit on coverage was a surprise. Why did you wait until your service is needed to tell me? Customers don't like surprises.

I love the way the Tech call me and let me know what time he would arrived at my home. The Tech greet me with a Smile and told me what the problem was and he Fix the problem and express any problems with his work to call. That's Professional.

The service tech very qualified, knowledgeable, courteous & professional. Prompt on schedule., Took very good care of us. I wish they had a way to contact them before they arrive. CHW gave me a phone number but it didn't get me to the correct department for service contract personnel. The text we get from them concerning appointments doesn't give you any info but confirm or cancel. It would have been nice to give them my model number & talk before they came out. Maybe saved a second trip. They are left in the dark until they arrive. Not very efficient way to do business.

Poor communication from original technician. Agents/ case mgrs. seem to be using a “script” in response to questions instead of answering questions directly. One agent stated my questions were irrelevant. She said I kept asking same question. I was offended by this and from a customer service stand point not the best response from CHW. I plan on staying with CHW for now. Hopefully, there won’t be any problems with future claims.

8/4/2022 claim filed with my home warranty company “Choice Home Warranty”. 9/21/2022 still waiting for assigned technician “IFix” to show up to make repairs to my refrigerator and stove. After numerous emails, messages, calls, appointments, cancellations, and delays, I am still waiting. On one occasion I found a technician on Angi who was willing to do the work but “CHW” reassigned me to “Ifix” who cancelled again (on 9/21/2022). After a review of my chronological record of contacts with CHW, I believe that they are in violation of our contract? I even had to buy a backup freezer. Is this home warranty business becoming a scam?

Technician came very next day. AC motor fan was out. Ordered new parts. Service is very good. Choice warranty took care of my AC problem right away. I definitely recommend this warranty. So far I am satisfied.

I get you all want business but it’s a turn off when you are constantly getting the same calls over and over every few minutes from different agents after you have gotten a policy. It seems as if they are not trained to look in the system. It’s too much. It makes me want to cancel both of my plans and block you completely.

Mr. ** was very efficient and knowledgeable in repairing my broken water pipe. I was pleased that CHW sent plumber the next morning after my incident, as I have had to wait days with other claims. Thank you CHW for taking care of my plumbing claim in a very timely manner.

Good provider. Will request him in future. Good replacement but louder. Poor communication with Choice about appointment time and initial provider. Past communications have been very poor. You allow vendors to cancel without notice. Past service requests have been handled poorly. Still waiting for reimbursement check. Can't a manager call to resolve previous complaint.

Technician Alex, from Prompt, was in fact prompt and very efficient, work was done in no time. Alex knew exactly what the issue was and even had the appropriate part with him. He cleaned up the space and left it as neat as it was.

The technician Dominic came in I showed him where the problem was and within 5min he was done. He gave me a call the day before to advise that he will call before he was on his way. He called like he said he would and was there within 20 min as he stated. I also appreciated the fact that he put shoe coverings on to not track any dirt in.

They were fast and if they can’t fix they will replace. I’ve been with Choice Home Warranty since 2008 and I’ve been most pleased with them. Sometimes they may choose a repair company that doesn’t do their job and you have disagreements but that’s okay. The good outweigh the bad. I would recommend Choice Home Warranty because they do try and stand by their words.

James was respectful of my home while he was repairing the ice maker. Everything he did he would explain... and tell me what he was doing. Also explained what I needed to do to install the part when it comes in.

The times, we have called for assistance, the response have been prompt and efficient. We have had the service for 6 years during this time, we have required plumbing and HVAC service. The only disagreement is with resolution for HVAC compressor that we have to pay extra.

I've checked out your offers on contracts and have found you to have a good reputation and also on top of the list as outstanding home warranties. So, after 9 years of being with another company I've decided to try you. As far as recommending you to someone, I just did. I believe she will be calling upon you soon.

Tomorrow is third day and no one has contacted me with info on who and when problem will be fixed. Especially for a fridge I expected next day or no longer than second day response. If difficulty getting serviced I should be told with estimate of how long it will take. My food spillage had increased.

I had a clogged kitchen sink and the claim process went fine. Choice is a company that tries to do the right thing and take care of the customers. Everybody that's been here has been fine.

Buyer beware. You will be paid wholesale replacement $$ and told to go shop retail prices. Terrible claim experiences from start to finish. When signing up the salesperson told me water softeners were covered...come to find out they aren't. Had a second claim on an oven. Was told it needed to be replaced. Lydia (case manager) says all you will pay is $338 for a new oven! You give wholesale claim payments but don't help with finding wholesale prices! You give a claim payment in form of Lowe's card, but Lowe's hasn't had an oven for $338 since the 90's. I'm stuck with a broken and unsafe oven, and the only option is to replace but I have half of what need.

Our request was answered promptly, the service man arrived when he said he would and did an excellent job politely and thoroughly. The repair went very well; this section is very "picky"...I was only trying to be thorough in the contact info.

The service was awesome. The technician was friendly, punctual, efficient, and very responsible. The items were fixed on spot. The Choice Warranty system was able to schedule us with a technician immediately. I will definitely recommend the service and Choice Warranty to another friend.

We were VERY disappointed that we had to accept a sum of money determined by Choice instead of having our microwave replaced by them. It was very difficult for my husband and I to go out and get a microwave and pick it up and have someone install it instead of what we expected which was Choice to do all of that. We are both somewhat disabled and thought having this service would make replacements like this easier for us.

My request to fix the toilet leak was done properly and the technician was very respectful and answered all my questions. First time there was still a leak and called him to come back and he did. Very commendable technician.

Our salesman was Jack ** and he represented the company well and we agreed on a plan. We look forward to the peace of mind of having our home covered in case of a breakdown or repairs that may be needed.

They were courteous and well informed with their product. I didn't feel pressure into getting the policy for the warranty for my my home. I I feel very comfortable with the policy that I brought. It will calm me for the year and an extra month.

Easy and quick down to detail experience I had with Franceif. He was knowledgeable and got me a good deal. No pressure at all. I was able to purchase a new warranty for my new home that I am purchasing and remove my old coverage on my old home. He needs a raise.

It was too hard to contact the service provider. I received confusing information and could not get a response prior to appointment day. The technician came out, and now the garage door works, but I am still experiencing some partial openings and closings at times.

I have purchased a Choice Home Warranty policy for my second home in Illinois. I was very satisfied with the service we received and decided to purchase for my home in Colorado. I love how it covers electrical, plumbing and appliances.

The company the accepted my work order has been great! Very pleasant to deal with both the owner and the tech have been on time, walked me through the process and have been in contact with me every step of the way. Choice on the other hand does not live up to their reputation. Customer service is nice but no one is willing answer questions or explain things they just pass you off to a "Case Manager" that you can never get a hold of or have to schedule appointments for a week out.

It was extremely easy to use your automated system to report a need for a service visit related to an electrical switch issue. We have not used your service except one other time for a faucet leak. I anticipate the same excellent service related to the current electrical issue.

He gave a possible schedule of arriving from 7A -6P. He arrived around 8A. He was well-spoken and got to work immediately. I showed him where I thought the problem was but we couldn't find it. He found it after about 10 minutes. It was a rusted and broken hose to the bleach holder that was leaking in the front of the washer. He called to try and find one but there was none to be had. He called LG, they had none and none on back order, I assisted him in making a temporary fix so that we could still use the machine while he said that he would try to find a replacement part. Finding one looked pretty bleak. He collected his $85 and left. Overall he was a good repairman. But since I paid my part of our agreement, when will you guys finish the repair job which I called you for?

The technician was on time and accurate in his assessment of the problem. He was able to see what the problem was immediately. I do need to know what happens next. He stated a new dishwasher would be arriving Thursday, September 22 but I forgot the time of arrival. Please advise...

First, the contractor that did come was great! My problem is with Choice Warranty and their quality of customer service and competency with scheduling. No contractors wants to work with Choice! For my plumbing issue, the first contractor that took my job was actually not a plumber and he tied up my request for service while he decided he couldn't handle it, so it went back into the queue for another 24 hours while they tried to find a new contractor to take it. The new contractor scheduled it for Monday but Choice said the appt was set for Saturday so when he didn't come it looked like I "missed my service call" and I got an email to that effect.

Technician was professional but when he left we did not discuss next steps. Not sure what to expect for the follow up actions on both appliances. Would of been nice to have a plan of action for how we are going to fix current issues.

We used a local repairman, Ouachita Refrigeration, and they were able to get our air conditioner back on and cooling before noon. The repairman who came was courteous and I would be happy to use him again. Thank you Billy ** of Ouachita Refrigeration.

The Technician was friendly and helpful. The technician was knowledgeable and resourceful in regards to my repair on my microwave. Technician was courteous and respectful to myself and family members. The technician displayed knowledge of the products and how to go about getting a replacement and the process with Choice.

Have a leaking toilet and both are not flushing properly - the leaking was NOT covered but I understand the technician worked hard and explained things well - thus the high rating - even though not everything was covered - they had work that could be done. Approved same day too - so they will be back soon.