Choice Home Warranty Reviews

I called Choice for an electrical service request and a plumbers request. They got me on a service call, and the electrician was great (very knowledgeable). The plumber was fantastic as well. I would highly recommend him.

I very much appreciate everything that Choice has done for me. I paid for the policy upfront and in full, and I've made a couple of claims in the time that we've been under coverage. It's been a very good experience. We had one contractor that was supposed to come out and look at a job, but it got lost in the shuffle, and Choice quickly got another person online for us to work with. It worked out very well. I have recommended Choice to several people. I always try to put them in a good light if somebody I know needs some help with repairs. It makes the process much easier to go through and to locate somebody that can help us. It also helps with the cost, and that's a big factor.

I was very satisfied with the tech from Rely Home. He was very professional and knowledgeable of his work. I feel that his recommendation to replace the washer was accurate but the amount provided by Choice Warranty to replace it was only half the price of a new one. Would I recommend CHW and Rely Home to other customers, of course. They are far better than the company I have used in the past. Thanks for the quick response to my service request. As a first time user, I was very impressed. Thank you.

Don't waste your money. My air conditioner went out in the hottest part of the year. Choice wouldn't replace it for a purely bogus reason. They will cover small repairs but very rarely major expenses. It cost me $13,700 to replace my old a/c unit. I think most of the home warranty companies are like that now.

The repair man was very polite and seemed like he was knowledgeable. But before the repair was done Choice Warranty denied the claim. Even though our dishwasher has been used in our home by seniors citizens with no unusual circumstances, the company has determined the repair required was not due to “normal wear and tear”. There seems to be no recourse to change this decision and I am very disappointed in this company and how they handled this claim.

Opened the claim and had an appointment set right away. Only thing to say about that though is that the company did not contact me to set the appointment. I just got an email with a date and time. I would have preferred a call to make sure that it was going to work for me first. Tech that came out was very nice and had no issues.

Very polite and professional. He even came back very promptly when the first try did not do the trick. It is fixed now and I am very satisfied with the whole experience. He showed me how to use new thermostat and also tested everything including my AC. Showed the part that had broke that caused the problem.

Such a waste of time waiting for Kintex Plumbing that you have assigned to check my water heater. I waited for the technician to come but nobody came. I called the office to follow up. I was updated way past the appointment time. For me that is not respecting my time when I could have went out to do errands instead of waiting for nothing. I should not have extended my warranty contract to 3 years if this is the kind of service that I will get every time.

Since I bought my home and moved in last December I have had to file 3 claims so far and I still have 2 more to file. I have had nothing but a great experience. I only wish the service fees were not so high. Then I would be able to get the other claims filed in a timely manner.

Mr. ** was very professional and courteous to me and my wife. When discussing the home insurance program. Which made us decide to say yes to this agency for our home coverage. Yehonatan also asked was I Veteran which I am. He explained to me that particular program. But I may consider it in the mere future. Well done Yehonatan!

Very good. Pending Tech to come back with parts to replace bad parts from my washer and dryer. Great guy, professional and respectful. will wait until both washer and dryer are fix to give a more detail opinion. I know that I have a water leak in the house some where. I am going to call to request a plumber to check. My water bill is gone up and is not normal.

CHW was recommended to me by a friend in which I am well pleased for the service being offered in my policy. And as a Military Vet I felt welcomed by the representative Mr. Greg, great job in making me feel at ease during the process of signing up for my policy.

Denied a claim in July for a pre-existing condition. Unless new systems, wouldn’t ALL claims be preexisting in some way shape or form? Currently threatening to deny another claim on hvac (unrelated to the first) unless I provide proof that I got the other problem fixed back in July. Did not ask for this info in July so I’m left with the burden of tracking the guy down for a ln itemized receipt.

I was working with a young man named Josh for a new home warranty. He is very knowledgeable. His suggestions for my home gave me what I think was a pretty fair price. He is very pleasant young man to work with. The only thing I called back for some information. Left a message. No call back. I then called main number. Said Josh would call back in 5 minutes over hour ago. Don’t know if that is a bad sign or not.

Placed claim. Received an appointment for the next day. Service technician was on time and completed the job within minutes. Great job!! Will recommend to family and friends. I have filed claims three times and each time I have been truly satisfied. Received call back to ensure that everything was working correctly.

I called in because my fiancé and I recently separated, and I am female by myself and I am unsure of repairs and maintenance so I figured I would try to help myself by getting home warranty insurance. I believe this will help me in the future should any repairs or maintenance be needed. I appreciate the help, honesty and time with explanations on my needs. Your team was extremely helpful.

My 1st experience is a less than overwhelming position. I had several request that were all shot down without working with me at all. I found out that Replace your product does not mean replace it. Installation of a replacement is on you as well. They force you to use Lowe's for your replacement appliances.

Reuben was great at listening to what I needed and finding discounts that made my plan work in my budget. I am happy to recommend him and the company to a friend. The Choice Home Warranty Protection plan has given me and my family peace of mind for the next six years. I am looking forward to contacting this company if I need repair services.

Choice quickly submitted a claim for my washer repair and assigned a technician very quickly! The process to submit a claim was easy. The technician was very experienced with the problem and was knowledgeable about our brand of washer. This was my first experience submitting a claim with Choice and I was satisfied with the results.

He was very knowledgeable of our central vac system. He took time to diagnose the problem. He also had pretty good idea what needs to be done without trying to sell too many accessories or parts. Very pleasant and professional person. I will have no issue in recommending him to my neighbor or friends.

Called to verify time of arrival. Took time to assess the problem. Attempted to repair garbage disposal. Inquired about the age of the disposal once problem could not be resolved. Very good attitude. I would recommend them to others. They explained the next steps to replace the garbage disposal which I was not aware.

Everything went very fast and easy when I had a problem with my heat from reporting claim to completing the repair. I was very satisfied with the company they sent to me for the repair, they were very kind, courteous and knowledgeable, I would recommend Hometown Heating and Cooling to everyone.

Very happy with Choice Home Warranty customer service. Very nice and knowledgeable. They stayed in contact with me through the entire process making sure they were working hard to get someone to look at my furnace. Would I recommend to a friend, yes I would. The company they hired was very reputable and also stayed in contact with me. Very knowledgeable and let me know step by step what he was doing and so I knew what I had to pay and what was covered by my warranty. I couldn't have ask for a smoother service call. Thank you Choice Home Warranty.

Our water heater had broke and I put a claim in online approximately 9 o’clock at night and by 8 o’clock the following morning Choice Home Warranty had contacted me back by email that an appointment was set up with the contractor to take care of the problem. The contractor came out, diagnosed the problem. Because my warranty was still valid on the water heater. The part was order ordered and the contractor came back out and finished the job.

Choice Home Warranty Company and staff are compassionate and professional. BUT the service Technician they send to your home are so unprofessional. They drive up in cars, no writing on the vehicle and no kind of uniform and they don't look like someone you would ordinary let in you home. These people represent Choice. I would think they would be a reputable company they sign out. I'm not even sure if these technician really know what they are doing in some case. This is my second claims experience so I'm hoping this is due to my location of my property. I know sometimes it's a little hard in the rural area so I'm just going to see moving forward.

When the electrician arrived as scheduled, there was one brief flicker but none before or after. He worked on the breaker box and swapped a couple circuits to the other phase. No issues at all rest of that day or the next. I am still not certain the issue is with my unit as the flickering lights have been happening all this day. Still, that does not take away from the service provided.

My representative explained all my options clearly and recommended an alternative plan. He got me checked out swiftly and set my expectations for what happens next. Easiest transaction in a long time. I am going to refer Choice to my friends if they are in the market for a Home Warranty.

Kurt walked me through the sign on process and was very helpful and knowledgeable. I’ve had another Home Warranty Company and they were useless. So, with this company being ranked #1, I’m hopeful, that if I have to use them, they’ll step up to the plate and repair or replace as they advertise.

The tech that come to the house awesome, your customer service department sucks, refuses to fix my water heater even though I am paid in full till 2028. All of a sudden now my house is too big but wasn’t when you came out before. If this is how you treat your customers and veterans you should be ashamed.

Would not pay the cost to replace the item or installation or the replacement item. Mole wanted to pay about one fourth of what is going to cost me to fix it. Had a difficult time contact customer service representative and to explain the cost they offered was not adequate.

One of your reps came to our house on Monday to look at our pool timer, which was not working. He told us he would check with the office & they would contact me. He came to our house again on Thursday to let us know that he had the new timer to install. It only took him a few minutes & he told us when he was done. He was very personable & professional.

Having trouble with my dryer. I called the company and they said they would have a technician call me and set up an appointment. No issues so far. I am going to try to find a place that can accommodate me with my problem. Looking forward to a company that will help me with my problem.

The repairman did a great job. My understanding was they would repair the issue completely. While the repairman was at my house, the company UTG, responded over the phone to me saying that I would need a plumber to repair the problem (a new hose and new out-valve needed to be installed). They said they could do it for an additional $100. So a total of $185 (is what I paid. $85 is what I was expecting to pay, plus my $50/monthly fee). It took the repairman an additional 5 minutes to complete the repairs. I feel like the entire job should have cost $85 total. I feel taken by CHW. Call me to discuss.

I was very happy with the gentleman you sent to my home. He was very knowledgeable, kind and respectful. He answered all my question and treated me with respect. I was very impressed with him. I would definitely highly recommend this gentleman again to anyone. Thank you Choice for helping me with my electrical issues.

I've had several tech to come to my house to fix the heater, which started December 12th 2023. The tech that came today was the only one to say the heating unit was old & needed to be replaced. The other tech would come, the heat would work for a few hours and then it would be out again.

The plumber came equipped with the needed materials to complete the job and finished the repair promptly. He did not call before arriving and didn't come until it was dark. There is still a small leak in a different area around the toilet, but the plumber said he would return this week to complete the repair.

On Jan 4th Choice sent out A person from the company Appliance Nerd to check what was wrong with my dryer. I told him what it was doing. I told him 3 years ago I had a Sears warranty service on my dryer, it was doing the same thing. The thumping (sounding like you had a pair of Tennis shoes going around in the dryer) they replaced the dryer drum. It was doing the same thing this time. Third time the lining was coming out also. It had two cracks in the drum. The guy showed me I told him I think my old one had one in it two. He said the Drum will have to be replaced. But it will have to be approved before he could do anything else. That's What Sears did. I think the drum was used that they put in there to replace mine. I still have the paperwork on the Sears work. I am mad because Choice said it looked like I broke it. How did I break it? Choice told me they won't cover it. That is what I was told. Oh I'm Upset Mad.

First time user and so far, so good! Heater was not working in new home. Submitted claim and Choice responded promptly with claim number, what to expect next and continued to update claim status through each step (out for vendor acceptance, when vendor accepted & contact information, etc.) to completion of repair.

The Torsion spring broke on one side. When this happens, it's best to replace the springs on both sides because the remaining spring that didn't get replaced had experienced some heavier than usual tension when the other side broke, and it was also exposed to torque the same amount of time as the one that broke. It will likely break sooner than later, and the Choice Home Warranty would have saved themself money by replacing both, because when the other one breaks, I will have to claim it with this warranty, and Choice home warranty will have to pay a tech for the labor of fixing it again, when they could have only had to pay for parts had they replaced both at the same time. This is a poor business model for Choice and their customers.

After paying for two years our first claim ever filed was denied, I would never recommend this company to anyone and would rate lower than 1 star if possible, I will either break my contract or wait two months until it expires, either way I am done with this company.

The service is bad and a waste of money. They try to force you to use service techs that are not able to handle certain job. My Tech was not able to clean my boiler yet they said he could replace it. They refused to send out another tech unless I paid another 85 dollars. It's a 3,000 cap so you still have to come out of pocket with thousands of dollars. In my case an extra 4,700 even with the warranty. I canceled my service with CHW as the service was not up to par.

Within 24 hrs of my call to Choice a plumber came out & replaced my garbage disposal. He was on time to appointment, pleasant & efficient. He cleaned up afterwards. This was my first time using Choice Warranty & I was pleasantly surprised by the great service & quick response to my problem.

The contractor was great. But you advised me of wrong appt dates and times. I had to call Clear Flow, they were great. This on top of leaving me out to dry and not scheduling me a contractor for a toilet leak I had back in the spring. You failed me at the moment of truth.

I called to set up two policies on Dec 27th with Simon **. He gave me a decent offer and guaranteed me I could cancel if needed. I called back that day to cancel, and we talked for a while about why. He was very pushy, which I understand because I'm also in sales. However, he seemed quite disgusted with me despite the extra time I took to explain why I needed to cancel. I believe we all deserve that basic respect. I told him over the phone to cancel, and he followed up with me by email. In the email again, I told him to cancel, and he responded, "The Policies were canceled. It will take 5-7 days to process." I've uploaded proof of that email into the documents portion of the Choice Portal.

Associate Adrian, was very very diligent and helpful. Such a great service by committed team. He not only understood my requirement but also went beyond to give me the best possible rates and coverage. I am truly glad to see that how committed and determine the associate was. You're not only give me the yearly warranty but also gave me the best saving option for 3-year warranty as well..

Had a technician come by to tell me that the part needed for my stove is not available anymore. I needed two parts over. Came in. The other part never came because of unavailability. The stove works partially with the one part but not the way it should without the part that’s not available. The account is now closed with partial of the stove working. Choice never got back to me. Tthis is just unacceptable.

I was skeptical when choosing a home warranty company. I made sure to do my research and look at a number of first hand reviews. I eventually settled with Choice Home Warranty, and it ended up being one of the better decisions I made. I had to make my first claim not too long ago and it went extremely smooth. My furnace went out and it has been cold so definitely needed it back up and running. I did the claim online and at about 9 that night and I had an appointment scheduled around 4:45 that morning. The heating and air company they used came was very responsive and they came to diagnose the problem. They had to order a fan assembly for my furnace. They got to my house around 10 that morning and the claim was approved within a couple of hours. Soon as the part came in they came right on out to get us up and running. I will definitely be renewing my policy with Choice.

I am being billed after getting this Warranty with you guys today. I thought I had 30 days before it was processed, so why are you trying to double bill me because I’m sure you’re gonna bill me again next month. You told me I had 30 days before you were going to bill me and I checked my bank account and the 4650 is pending! Let me know what in the world is going on ASAP!

Outstanding customer service and support!! Technician was very professional and courteous. Hassle free transaction with Choice Home Warranty. Straightforward and easy systems to file and process my claim. Love the veteran’s package that covers multiple systems. Signed up for multiple years to have the maximum coverage for my home. Great product!

I can always depend upon CHOICE Home Warranty to do exactly what needs to be done. CHOICE always tell me what to do to keep my appliances in order to keep them going. Whenever I need CHOICE service, I can count on them to come out and get the job done.

The technician Choice sent to our home was very friendly, helpful and knowledgeable. He was efficient and explained to us what was wrong with our dryer. He let us know that he would have to order the parts, but it usually doesn't take long to get them and then he will be back to do the work.

Choice Home Warranty came through for me. The holidays slowed things down, but they finally had a tech. Come out and it couldn't be fixed so they replaced it. I went and picked out my new one, can't wait until they deliver it and I don't have to go to the laundromat anymore.

Choice Home Warranty offered a longer contract term with better pricing and fixed rates for duration of contract. AHS was raising rates and not offering any incentives to stay with their company. I found the contractors with AHS were not always "stellar" but with Choice I can pick my own contractors if I prefer! Excellent! Thank you Bob ** for guiding me through the sign-up process!

I filed a claim Monday, the next day they already scheduled me for repair of my electric dryer. I am happy for the quick response on repair of my electric dryer. I will recommend Choice Home Warranty.

On Thursday, I sent in the repair request, and it took 48 hours to get a technician scheduled. Then, I was sent a text/email as to the appointment that had been set for Saturday 7-11 a.m. However, the technician never showed, which was a problem since we had waited at the house for them. We called the phone number provided for the technician multiple times, but no one ever answered. In mid afternoon, I called CHW and was told they would get on it, but never received any follow up. Then on Sunday, I received an email stating that I had missed my appointment, which wasn't accurate. When I called the technician on Monday morning, I was told that CHW never confirmed the appointment with them. Thus, I was never actually on their schedule for Sat. Such a waste of time. I don't know who dropped the ball, but it shouldn't happen.

I have repeatedly asked to speak to someone in charge so I can explain what has occurred and no one responds. I was without septic tank service for 2 weeks until I finally called someone myself and now you don’t want to reimburse me. This was the first time I used my warranty and feel I have been treated terribly. I have yet to resolve this issue and am not sure I will get reimbursed for a simple septic tank pumping. I am made to feel like I am trying to cheat someone. This has been a horrible experience if you have ever lived without a working septic for 2 weeks, you would understand and this company has made me feel like this was an icemaker. I am so unhappy.

Troy answered all of my questions quickly precisely. Didn't waste my time repeating a lot of things over and over like so many. Appreciate the fact that the company speaks for itself and all he had to do was inform me as to what that was. Looking forward to the peace of mind of having a great company at very competitive prices.

I have mixed feelings about this company. They send service then you have to wait for them to approve or deny which takes 24hrs so nothing ever gets done same-day. I pay for a warranty and have only had one thing be approved right away. Everything else has been denied and I have to submit an appeal. Which then has been approved. I live in my residence and don't go around intentionally breaking things. If I want new things I will save and purchase myself but when things are faulty or stop working in my home and they are covered under the home warranty. It should be reasonable for me to believe the warranty will cover these items without me having to plead my case each time.

This was the second complete failure of Choice Warranty. The first was a plumbing problem which they stated was not covered. Now understand that the technician did not want to make the repairs so not only did I pay $3000 out of pocket for the repairs uncovered repairs. I also paid $65 to Choice just to be told they won’t fix it. Next Washer went out for second time under Choice. Charged two calls $130. Choice said washer needed replaced. Offered gift cards amounting in far less than any reasonable replacement. Had phone conversation with Choice in which they made no concessions and offered to send me a check instead of gift cards for a little over $300. Closest t replacement I could find cost me $600 paid out of pocket along with the $130 I already paid Choice.

Note - my contractor was great and did a very good job so no issues with the vendor at all! My issue is your people have no common sense when it comes to scheduling. As example I had to wait 10 days with no electric in key areas of my home inside and /security outside - So you think with a 10 day wait someone would have called me to see if this would work - but NO - no calls no real follow up other than reminding me! NOT GOOD SERVICE!!

Choice Home was prompt in registering the claim. The process of registering the claim was super simple too that can be done either online or calling customer care. Time to assigning a contractor and final resolution was very fast. The plumber, Shawn, (from Mr. Smith's Home Repair) is extremely good and helpful.

Please send me a copy of my contract. When I called you and signed up, I was cut off 3 times. I would like a copy of my contract with you people. You already have my money for the 1st month. I would like a copy of the items my contract with you people cover.

Long story short....I had American Home Shield for nearly 7 years, and they progressively got worse. I never spoke to anyone in the United States involving customer service. Since switching to Choice, I have recently called in three job orders, and have had zero issues. Communication is fantastic! I have received detailed tracking equipment status information. I am truly satisfied with their service.

I was with another home warranty company before this. I decided to try this one as they were offering to cover many things. WRONG: They do not provide service as promised. Services are often scheduled through third party subcontractors. Replacement if needed is very low balled. If you have an expensive home and/or appliances, this warranty is not worth the money. Very disappointing. I will be back to same company I used to be with.

I spoke with a gentleman in your company, Daniel B. He was very thorough and well informed. He explained the entire program. Definitely A+ service. I would be glad to recommend friends to your company. Thank you for all your help. Having this insurance is very comforting. I hope I never need your services but if I do I am very secure in knowing help is only a call away.

I would recommend Choice over any other home warranty provider that I've used. They have been attentive to all of our needs. From our 6 burner stove to our appliance needs. I believe that we will renew our contract as long as we can.

I recently signed up for coverage of my home and the representative that I worked with Kyle made the entire process quite easy and quick. First I completed the online process of reviewing and selecting the plan that best suited my needs. Kyle then called and reviewed everything to make sure it was correct and sign me up. Experience was a good one.

Your account Manager Allajah ** was very good in our dealing this morning. All my questions were replied to properly and clearly on his part. It just proves that Choice is #1!! I would not hesitate to recommend Choice to anyone. The fact that we are senior citizens made a positive difference in our rate/prices.

I am super pleased from Choice Home Warranty for taking immediate action and connect me with technician for any time I have issue in appliances. They have a great technicians in their network. Technicians are responsible and flexible to come a day before for scheduled time to fix the issues. I am so grateful for their services.

After 15 minutes on being on, there is not heat from unit. Tech came out, did some adjustments, checked freon/gas and was good pressure. Got the unit working. Set Thermostat to 72 and finally reached 70 in about 40 minutes. He left and unit never reached 72. Had to readjust Thermostat to 70 to shut off unit. It turned back on and now won't reach 69.

Paid monthly subscription plus $85.00 service fee to technician and still nothing. I was with AHS for 10 years until they started doing exactly what you're doing now. I also heard the lady on the phone with the tech say, "She's never submitted a claim that was approved yet". Truth!!!!

My Garage Door opener, the spring and chain needed to be replaced on one side. The contractor arrived on time. They were knowledgeable, quick, courteous, helpful and kind. They were also ready to perform additional jobs if I was ready to hire them. Their price quotes for other work seem to be reasonable. Therefore I do plan to hire these contractors for other garage door work that may not be covered by Choice Home warranty.

We worked with Angel ** and he provided us with amazing customer service as well as guided us in an easy enrollment process. I would absolutely recommend Choice Home Warranty and have already begun doing so! They offer flexible coverage options as well that include monthly or yearly (for additional savings).

Forever Plumbing arrived when promised and repaired my leaking toilet supply valve. He explained to me the reason for the leak and corrected the problem. I would recommend Forever Plumbing for any future issues that may arise. They were easy to deal with. I was able to reschedule my appointment because of prior doctor's appointment.

TWO contracting did an excellent job. On time. Would recommend then again. Very personable, knew what he was doing and got the job taken care of very expeditiously. The repair was successful the first time and everything is working well. There is nothing more to say except that I would highly recommend him and have him return for future issues.

We normally receive a quick response which is essential when a repair is needed. Choice Home Warranty hires qualified contractors to do the job correctly the first time. Choice Home Warranty stays in touch with the client until the job is done. The Choice Home Warranty website is easy to follow which helps in submitting a claim if you do not want to call it in.

I was very pleased with the technician and the service he provided toward repairing the microwave. He knew exactly what to do and it was repaired in timely manner. He was very personable and professional. I couldn't ask for better service. He informed me the time he would be here and that was very helpful to me.

I have been using Choice for nearly a decade now and have had to file 3 claims and each time they have been prompt courteous and have resolved the issue. Being a single mom it is very helpful to know I can depend on choice when I need them. It provides me with peace of mind and that is very valuable to me. I always recommend them to friends.

Very disappointed in the way I was treated on the phone, after I told the girl the problem and told her I wanted to speak with a supervisor they hung up on me, this happened 2 times. They sent the tech a message and said they would not pay for the parts needed!!!! And I'm still very pissed off. Ricky **!!!!

More timely respond will be a plus to your service. Service technician was knowledgeable about the equipment. On time appointment was kept as scheduled and on time. Better explanation of the process of the repair can be better communicated, instead of just saying you will get an email response. Very much interest in getting service fees as that makes you feel like they are here just to get their money. However, hopefully we can resolve the issues fast and effectively. We need the appliances to be in service really soon. Thank you.

Very nice man and helpful! He was very knowledgeable and kind. I like the fact that he was on time and that he explained everything to me. He also explained why the part needed to be ordered. In other words, he took his time and was thorough. He didn't need to do that. He was also very polite from the moment he entered my home.

I spoke with a sales rep named Eli ** to learn about their warranties. I paid the fee for coverage of one house and three apartments. I was told I had 30 days to cancel after reviewing the contract. Read the whole contract in 30 minutes. Total garbage! Now they won’t return my calls to refund my money.

Well things are what they are. I guess it's my fault because I didn't read my policy. I took the guy's word when I bought my policy. I thought from what I was told if my appliances had to be replaced they would replace them with the same that I had. Well as I learn that's not the case. So I agreed to the e-card payout and still haven't received it. So I've been without a microwave going on about 3weeks now. I just agreed to the pay out a week ago and was told it could the up to 30 days to get it. Well if it's an e-card thing I would think it could be done a lot quicker than that. So if you're wanting to know if I'm happy. The answer is no. I will have to put out over $300 to replace the microwave with the same brand as the rest of my appliances. I don't know about others but I don't like mis-matched appliances.

The serviceman that came was very polite. He was ready to fix my dishwasher but couldn’t because he was waiting for the go ahead from Choice. He waited here for one hour. Had to leave because of another appointment he had. He call about one hour later and told us he had the ok. A big waste of time for him and us!!!!

Both repairmen were excellent. They diagnosed and repaired promptly and efficiently. We highly recommend these men. Thank you very much. We appreciated them greatly. We hope you have a nice day. We are happily doing laundry at home now.

It couldn’t fix my washing machine so they offered me a fair price to replace it and I jumped at it. This is a very reputable company. Have used them several times and I give them the highest reviews. They always try to make it right. The communication they have with their clients the second to none and I always feel like I have someone on my side. I would like to them with the highest reviews possible.

Had something in disposal. Tech came out and fixed it, but I believe broke the seal in the process. He left and a few days later my cleaning people said the garbage disposal was leaking and it was very wet under the sink. Called warranty company again, the same Technician came out again with a new disposal and replaced the leaking one.

My oven quit heating. Choice dispatched Jeff from Sears. He arrived promptly and immediately found the heating element had to be replaced. He ordered the part and made an appt for a week later to come back. The part arrived at my house 2 days later. He returned as scheduled and made the repair in about 30 minutes. Jeff was friendly, professional, and proficient. Was delighted with the service and Jeff.

I have never had a more polite, more professional or more skilled repairman EVER since I signed on with C.H. Ian was the most thorough, knowledgeable young man and explained to us exactly what the issue was and that he needed 2 parts. The most incredible thing was, he fixed my washer enough to get my Mt. Everest pile of laundry done. It is just a temporary fix until he can come back out and replace those parts. What a joy to have in our home! I would adopt him if I could. I am looking forward to having him come back just to see him again! WONDERFUL SERVICE!

Choice should have a faster approval method for its contractors. Waiting an extra day for approval of a low cost part creates an extra hardship for the clients when waiting for a furnace repair during the winter.

My unit quit working. I turned in a claim and it was fixed within 2 days. The technician was there promptly and had diagnosed the problem within a few minutes. He got approval from Choice Home Warranty to replace the board. It was fixed within 2 days. So far my experience using Choice Home Warranty as opposed to my previous warranty company has been much better.

Mike was very considerate of my time. It was storming and he let me know my ETA. He was aware I was given a scheduled appointment on Dec 30 a day they were not working and I had waited from 7am to 2pm. Mike was very personable and very knowledgeable. I will be calling him back for garage door installation and sale in about a month.

Called for service. Two days later the professional, Victor, arrived. No problem with Choice getting this scheduled. Great job. Victor was fantastic fixing a burner on my glass top stove. Also worked on washer. Couldn't be repaired. Choice offered a gift card to Lowe's for me to go select a new wash. Choice Warranty is fantastic!.

The experience I've had with Choice has been awful. Definitely misleading. Before I signed up, I spoke with a male representative and asked many questions. Wow! Was I mislead. I have had hassle after hassle and even tried to get refunded due to poor service. The only bright spot was the kind lady that I spoke with during a claims meeting. However, anything to do with Choice and their service is an awful experience.

Technician was courteous and patient in explaining what needed to be done. Clean and professional. Technician arrived the next day within the time window after the claim was called in and fixed the problem. I would recommend Choice and this technician to my friends. Thank you for the prompt and thoughtful service.

He was on time, friendly and very honest. Would highly recommend Trust Air Conditioning LLC to anyone that needs service. Took his time on the visit and checked everything out thoroughly. Only thing is they can’t replace anything unless it breaks down but that’s not their fault. It is the fault of Choice Warranty.

I have already stated to a case manager how insane it is to spend money trying to get my business which your company was successful a few years ago. In addition to appear to have a sense of urgency to have a tech come out and identify problem and propose a solution. However how does your company benefit by making the customer wait 30 days to receive an e-gift card from Lowe’s? Dishwasher completely out and all I hear is “it’s our policy”. The technician can order parts and have it up and running in a shorter amount of time. Your company could easily own the market but instead choose to not seek a quicker turnaround.

When our Kitchen Aid dishwasher could not be repaired, the serviceman told us that it would be replaced and that I would be notified via email on how to proceed. I was notified of 2 options; was able to view the comparable models online and given an amount of money to purchase from Lowe's. I also had the choice of using the money to purchase from any store. This was all handled through email. The process was done via email and was handled quickly. Thank you Choice Home Warranty for doing just what you advertise.

I just bought a house and was looking for home warranty insurance. I called Choice Home Warranty and had the pleasure in talking with Angel. He was very professional, listened to my concerns, answered all my questioned. Then when I was ready to extend my warranty Angel was there to help me again with a great price for my needs.

I have been a member for only a couple of days and called today with questions about my new policy and coverage. I spoke with three people. Only one of three individuals were polite and knew how to answer questions about certain paragraphs in the 27 page policy. They spoke over me and lectured me. Horrible service.

Our repairman, Cody, was friendly, professional and knowledgeable. The previous repairman had ordered the wrong parts. Thankfully, Cody had the correct parts in his van. Great job from Sears. If we need further assistance with any home appliances, we will be happy to have Sears service complete the job. Thank you.

I needed to change policy from previous house to current house. Was slightly confusing as I had transferred my previous policy to new owner to last them a year. Year was up yesterday & I wanted to start policy at my current house & no longer be charged for policy I left with new owners of previous house. Employees at Choice helped to get that all set up for me. Were very friendly & helpful.

My control board did not work on my NEVER used Kitchen Aid double oven. The Sears repair technician was quickly called out to diagnosed the issue. The part was ordered quickly....lag time in delivery by UPS due to the Christmas holiday. Another technician came out and repaired the oven. Both top and bottom oven is working fine now.

After 3 service calls my ice maker still doesn’t work. Today a different tech was dispatched and I would have preferred the continuity of having the same technician. I now have a 4th appt set for next week and I am not confident at all that the issue will be resolved.

It’s been 11 days and I still have no date for when my garbage disposal will be replaced. Mike at All Valley Rooter and Plumbing cancelled my appointment twice despite me cancelling appointments to accommodate him. Along with that, he doesn’t call me back as promised. After lying about getting back to me he had the audacity to tell me he was a man of his word. That was another lie!

We were extremely pleased with both Choice Home Warranty and Need Appliance Repair. Choice expedited our claim immediately, as witnessed by the quickness of the appointment being scheduled with Need Appliance. The technician arrived the next day, right on time, and proceeded to repair the item with obvious expertise and a friendly demeanor.

I would just like to say to Adam ** was courteous and professional. He did a good job resolving some things and understanding some questions that I had about the experience and he answered and addressed all those. I look forward to a good relationship with your company and hope everything goes well.

We had a good experience with CHW getting our dryer repaired. The service call was performed 2 days from submitting the claim. The part needed was ordered, received and the dryer issue was resolved quickly. CHW used a reputable and reliable contractor. We are very pleased with the services provided by CHW and the contractor.

Choice Home Warranty is good insurance to have for the unexpected issues and repairs to maintain the home. It covers all of the home, and you can have an ease of mind for all seasons, needs to make sure all air condition system and appliances are working as they should.

My technician was professional and knowledgeable about what needed to be repaired. He fixed it quickly, offered a few extra tips to keep it running smoothly. The only reason I have a 4 star instead of 5 was the time it took to get a response from a technician and the fact they charged to use a credit card and would not take a check. Basically cash or Zelle or pay extra for the service fee.

Had a dryer out. Technician showed up within a day and problem resolved on first attempt. All systems go. It was an easy fix. The technician seemed to know exactly what was wrong. Not much more to say about it other than it does not always go this way but generally the people sent out are competent and can resolve the issues needed.

Representative explained everything in simple terms for us to understand and spoke clearly. We hope that this works out well for us. It sounded like a very good plan. Information promised was sent promptly to our email address. Hoping we will not have any issues, but feel safe that your company will gladly cover any that occur.

Tech that came out was amazing and knew his stuff. On the other hand, the payout was less than expected they barely cover anything and when I signed up they said that all is covered and a full replacement if needed is covered but as I found out they pay a depreciated value on everything they do. Wish I knew that when I signed up.

Joe called before he came to give me the approximate time he would arrive. When he arrived, he went straight to work and explained everything he was doing. I wasn't anxious at all. He made it all seem effortless. If I have to have it fixed again, with Joe it would be a no brainer.

Our dryer broke down making big noise when in operation. We submitted a Claim to Choice Warranty and technician assigned. However, we were concerned with the assigned technician/company ratings so we asked reassignment. Choice listened and assigned a new technician who was rated better. He was on time for the appointment and resolved the issue.

Technician came, tested the pipe, found problem, and was able to get an approval from warranty company to replace part. Technican was very knowledgeable and he work very fast. I was very happy with service, because prior to starting he mentioned approval from warranty company was very slim. He was able to write up case to get that approval. A+++++++++.

At first, I was not happy with Coice because the technician assigned did not come as scheduled nor did they return phone calls. I called Choice and sport to the representative and explained the situation and how disappointed I was and not only did Choice make things "right", the technician that came out treated my husband with respect, was very professional and we are now waiting for his return today to complete the repair.

I have had this service for several years and have always been so pleased with the service. I love the convenience of filing a claim whenever I think about it. Otherwise, I’d forget to schedule repairs during regular office hours. The team has always been professional and scheduling has been very timely once I call.

Out of the zillion home warranty companies I could have picked, I picked the right one using Choice! They are timely and professional. A plumber is fixing my bathroom faucet at this time. I've heard some sketchy stories about home warranty companies but Choice has been great! I have a rental property that is an hour and a half away. I work crazy hours and I'm not able to get to my rental. Choice Home Warranty is a great investment. They cover a lot of home amenities.

The process of the installation is agonizing due to our schedules & the weather and the schedule of EMS Service Ac Vac; finally Ac vac installed on Nov 14, 2023, the original unit was Lennox replaced with Goodman and we were charged more expensive than the other unit we have Installed, After a month and a half the unit stopped working Dec. 27. At that time it’s too cold; we depend on the portable heater only. But we’re just hoping it will turned it back on from being dead. Hoping against hope. Up to this writing it’s still not fixed. I don’t know what to do with this. Do you think there’s incompatibility in the system because from original Lennox changed with Goodman?

When I contact you on the Choice Warranty they have promptly and professional and handling my situation my washing machine. They schedule my appointment. I'm waiting for contact real soon from my technician and I thank him so much for the quick actions. And for the professionalism. Thanks so much for your assistance. God bless and have a great day and the rest of 2024.

One buy this type of products to have peace of mind and avoid costly repairs and replacements, well my fridge broke down and they determined it wasn’t covered cause it wasn’t caused by normal tear and wear, the fridge is never 15 years old, and it just broke down, we didn’t do anything extraordinary to cause the breakdown.

Replied to my questions with quick response, answered all request about how the warranty is going to work and when it goes into effect, and explained terms of what to expect. When I do have to get someone out for a repairs, how the payment plans work and how to save by doing a 42 month over monthly payments.

The salesman I spoke with (Ralph) was knowledgeable and efficient and quick to the point. Price was reasonable but found him to be so fast that I was a little concerned about the information I received.. Needs to slow down and make applicant a little more comfortable with the purchase they are making.

Christian was very pleasant to speak with and explained all pricing options and wasn't too pushy on trying to sell the larger packages. I switched from another provider that had become too expensive to Choice Home Warranty and am now saving almost half! I have not yet had to submit a claim but am looking forward to working with them and hope that the customer service stands true.

It took one month to get a technician to inspect the microwave. He declared it dead and now I will wait another 30 days for a check that will not cover the purchase of a new microwave. I have had to other companies in the past who took care of business. They were prompt and did not beat me down over the replacement money offered.

My washer was struggling to fill with water, but County Refrigeration's tech arrived as scheduled and corrected the problem quickly. He was both competent and polite, a great combination! The tech also recommended some additional steps not covered by warranty to help improve the washing machine's performance further if I were interested in doing it myself or contacting a plumber.

Just wish Choice worked more/better hours to process claims quicker - FREEZER issues = $$$$ on food waste. AND I would to SPEAK to the office instead of all done online. All in all, seems like a good experience BUT a double call should have a LOWER fee versus a $75 per item = bundle a deal.

I live on a small island and they don’t understand how limited I am. Customer service was very noisy background and was hung up on multiple. It took you over a month in October to November to find a service repairman! In November the part replaced didn’t fix it. When you decided to replace my washer you are only giving me ½ the value of a two year old washer. Same thing with the stove claim. I will NEVER recommend you nor use you again.! You don’t do your home work for people like me and the customer service and case manager are just reading off scripts. I’m no idiot to tell!

Very respectful and courteous to a senior citizen today! He knew what he was talking about! Answered all my questions. And left me relieved and satisfied with my plan. I thought the deductible was in order and policy premium was in our budget! Glad I called Choice Home Warranty!

Disastrous Experience with Choice Home Warranty. I recently had the misfortune of dealing with Choice Home Warranty, and I must say it was a complete disaster from start to finish. Their failure to uphold their agreements and the questionable business practices have left me thoroughly disappointed. From the very beginning, their promises seemed too good to be true. Unfortunately, my suspicions were confirmed when I needed to make a claim. The supposed coverage and protection they boast about turned out to be nothing more than empty words. When I tried to get them to fulfill their end of the agreement, I was met with incompetence extreme unprofessionalism. These people seem to operate with the same intensity as a crime organization. Which I have found out that is exactly what they are. It's evident that once they have your money, customer satisfaction becomes a low priority.

(First: either Choice or Oasis needs to get their act together since the vendor was 24 hrs later than expected due to a technical issue with Choice's app. I called Choice, the rep put me on hold and called Oasis - two minutes later she came back on the phone & said she fixed it for them & they would be out tomorrow??? = weird from a customer perspective). Chase the actual tech was awesome & did the job as efficiently as he could. Good job.

Hot water heater broke during the holiday and the response has been quick and efficient. The contractor was very communicative and explained everything in detail. I received an email the same day that the claim was approved and my water heater would be replaced. Having a warranty was definitely better than having to purchase a new water heater and find a contractor.

Your representative Frankie ** took time to explain the policy to us and give us all the options. It was a very good experience. We were coming off a very bad experience with First American. After 12 years they decided to drop us without even a notice. Hopefully we will not have the same experience again.

My water heater is leaking and I called Choice Home Warranty to submit a claim. I received an e-mail indicating that I would be contacted for service. The process making the claim was easy and now I hope to hear from a service technician soon. The process of making the claim was easy with the prompts.

Anthony was amazing. This was my first time using my home warranty and I couldn't have asked for a better technician. Not only did he fix the problem, but he explained the process from beginning to end, which included the billing aspect. He was knowledgeable, polite and very friendly. What an awesome first experience!

The man, (Nate) who came to fix my heat pump was very courteous, and knowledgeable. He fixed the problem in about 10 minutes the first time. The heat pump ran well for two days. When it quit working after two days, he came right back and discovered a problem with the wiring that was very dangerous. Work that had been done by the previous repair company. My heat pump is running great now. I wish Affordable was the only company Choice used..

I have been a faithful customer for many year but when it time to honor payment for my washing machine you are saying it can take up to 30 days. This means I will have to go without a washing. This very disappointing. What do you expect me do about not being able to wash my clothes while I wait on this unfair settlement.

I'm not satisfied with the way that Choice Home Warranty handles their business. You have to wait and the technician has to text you and let you know that they're gonna take your claim. My boiler has been out for over a month now. The pilot light was on but there wasn't fire getting to the graders. It was the middle of the week, but the technician didn't have an appointment to come out until the Tuesday of the next week. The guy I talked to the first time called me. By that time, something else was going on. The pressure water valve was leaking a lot. He wanted me to take a picture and send it to him. He said he was gonna call. He was gonna get back with the warranty people. But I called the warranty people and was explaining to them what had happened. They told me they couldn't do an add-on information to the claim. I told them to cancel it.

The auto robot took my claim ok as electrical problem with my lights but could not take down detailed multiple electrical trouble areas. The real person I was able to talked to was excellent. Notified me my gas fireplace was not covered and was able to listen to my multiple electrical problem areas and advised me that the technician will verify if additional deductibles apply. Was very satisfy with our interaction.

Agent confirmed the issue associated with my fridge and let me know the parts that need repair and the next steps to expect to getting issued resolved. Provided a timeline as to when I could expect replacement parts and scheduled an appointment to complete the repairs. Was told I would get a call from a rep when parts are received and confirm whether next appointment date would be completed as scheduled.

Technician was prompt, friendly and knowledgeable. Knew immediately what the issue was. Came prepared with appropriate parts. Choice, on the other hand needs to improve customer service skills. There was a fair amount of miscommunication regarding the name of the service contracting company. It worked out because of my tenacity...Just do better in the future!

Initially, I called Choice with the freezer problem. The guy showed up the first time and just played around. "Oh, it's done. No problem," and I still have the issues. Then they said they'd come out again and they never showed. They put it in the computer they ordered parts. So, I sat on the parts for quite a while. Then they showed up again after calling and calling. They put those parts in, and it still didn't fix the problem. Then, I didn't hear from them forever. So I called Choice and started it again, and I said, "My policy states, if you can't fix it, you'll replace it." The rep was like, "Well, I gotta send that over to some department." So they kept doing that and playing around and the next thing I know, "Oh, we're just gonna pay you out. We're not gonna fix or replace your freezer." It took a while for me to get the money.

The rep gave me good prices because I signed up my three houses. When I first started to use the service, I called because my heat wouldn't work in one of the houses. They charged the $75 and they wanted the cash upfront. I wasn't ready for that. But I went ahead and I paid the technician. He came out to do a diagnostic test and I thought he was coming to do a repair. He said that's not what he does. He does a diagnostic first and then he comes back and gives us the price. Then, he told us what we needed for the AC to work properly was not covered. Every company is different, but I've never had that problem with another warranty. If they come out, they come out, assess the issue, and try to fix it. If it's gonna be more than what's on the warranty, they'd give you the total everything right then and there and let you know. I didn't experience that with Choice.

Lowery Heating A/C and Plumbing was assigned this problem. While it wasn’t a covered issue, Mr. Lowery was very knowledgeable and followed through until the issue was resolved. Would certainly recommend him to anyone with a similar issue. He gave instructions on how to avoid this situation in the future. My feeling is he is an honest businessman.

A claim was submitted and it was coordinated with a repair company within a couple of days. Very easy to do everything online. The copay was collected and the broken part was ordered. The repair will be finished as soon as the new part comes in. An appointment has been made to come back and finish the repair. No additional charges will be charged to me.

Albert was very informative and able to answer all our questions. We were able to determine the amount of coverage we needed for our home with his assistance. Our policy will cover all the appliances as well as our pool. Plus, we can transfer the policy to another home if we move. We are VERY pleased with the policy we were able to purchase.

Washer problem started Sunday Dec 24th, tech came out Thursday Dec 28th. Tech concluded the computer board was bad, needed replacement. He notified Choice and they responded with $343 towards a new washer in a Lowe's ecard. I agreed to this and I am waiting for the ecard to arrive, the response said up to 30 days. This I find unacceptable, 30 days really, I have now been without a washer for 11 days and going to laundromat. We'll see how long the ecard takes. So far the experience has been positive.

Guys did an good job fixing main toilet. I showed them a second toilet. They said it needed all new insides which I had bought. They said I had to call and make another appointment for that toilet. Makes me think the company is all about getting extra money when the job could have been done while they were already there. Was disappointed. Thank you.

It was very easy to place a claim once I got a live rep, bot could not understand me and I speak perfect English. However a lot of background noise after being transferred to a rep. I had to keep asking the rep to repeat the information he was giving me due to this noise. We will see what happens when the repair man contacts me.