Choice Home Warranty Reviews

DELORDS INC. Sent a young man who was knowledgeable and showed us an easy fix for our problem with our garbage disposal. He was polite and very helpful. I would recommend him to anyone. Thank you Choice for sending him so quickly. I am very satisfied with how my claim went.

The company you referred was punctual they came out repair the washer, but it still didn’t work now. They have to order a pot a week later. I’m still without a washer and I had to go to the laundromat to spend $40 for that reason I won’t give you a five star. As far as referring to a friend I don’t know yet. I’m still waiting to have my washer repair and every time I call it takes a long time to get my appliances repair.

Filed a claim due to heater blower will not shut off and it gets a strange burning smell, have to turn the breaker off to shut the blower off, my claim was denied because they said the problem started before I had the home warranty which is not true, my heater, blower was working perfectly fine until the last week. I filed an appeal so we will see what happens. So if they refuse to pay my home warranty I paid the money for is useless. So not very happy with company already.

I was charged $75 for the technician visit and let me know that he needs to replace the heater motor. The worst came when the claim was denied by Choice Home Warranty. I'm not happy with this company. This is the second time that they refuse to approve a repair.

The Guy Appliance technician Richard was awesome and very professional. Richard Greeted me and my wife and went straight to the den and asked questions about the Amana clothes dryer. I told him of the issues and right away stated to troubleshoot and determined the timer was bad. He ordered it and will be in next Monday. Thank you.

Choice Home Warranty is great! They handled my claims quickly and accurately and the technicians were professional and knowledgeable and trained to my brand of the appliances. I switched from American Home Shield, It was the best move to make.

We’re happy to have finally found a company that gets it. Everything went smoothly and efficiently. We would highly recommend Choice Home Warranty. Our clothes dryer went out and the technician guided us through the whole process as he worked to repair it. The cost to repair outweighed the cost to replace so Choice is sending us a voucher for Lowe’s to replace. We hope to remain customers.

Nothing is cover because they claim everything as a preexisting defect or manufacturer fault. I've had them for 2 regular repairs to my dryer and oven and both were not covered because them claimed it was a manufacturer defect. On 10 year old appliances.

I’m very satisfied with the service. I’m not happy with confusing emailed dates and times. I have used CHW services quite a few times and always am satisfied and never experienced scheduling of appointments as confusing. Brad was very proper, efficient, and explained the problem and possible future problems because of the size of the sink.

The tech was very knowledgeable and was able to diagnose the problem very quickly. He was even able to fix the problem with parts he had already in his possession. The only problem I felt there was is that he arrived close to 7 pm.

This is my third experience using a home warranty company and by far IT IS THE WORST EXPERIENCE THUS FAR. I notified CHW on the 29th of December 2025 that my refrigerator was not working properly and it took CHW until 14 January 2026 to get a technician on-site to remedy the problem. THAT’S TWO WEEKS AND TWO DAYS. Repeated calls to CHW were met with abject indifference. In my opinion CHW is a terrible company with lackluster customer service. I WILL NOT RENEW MY CONTACT WITH CHW.

After many years, and serious issues, the people at Choice always help us to fix the problem. We feel that the people at Choice care about us. The technicians Choice sends are competent, on time and honest.

The plumbing came quickly and resolved the issue. The plumber was very friendly and explained all aspects in detail with the issues. Also the overall process was simple from raising the ticket to closure.

Called for service on furnace not heating 1/11/26. Technician assigned and arrived 1/13. Stated nothing was wrong. 1/14 Unit totally not heating again. Another tech came out, found part of problem and returned 1/19. Part replaced and worked for 6 hours. Technician stated motor definitely going out but warranty company would not replace until it was “totally” not working! 1/20 Unit totally not working with temps in the 30’s and I will not be available for the 12 hr arrival window until 1/27. Hate the fact that CHW will not repair broken units until they are completely non functional, delaying actual repair of system. They would place bandaids instead of repairing or “replacing”.

The ai assistant was great. My only complaint is I CAN'T do anything online because your website says my account got canceled. It makes it that much more difficult doing it over the phone. Otherwise I am happy with the claim service as to submitting a claim

Great team. Very good at making sure we have everything right at our fingertips and following up immediately with all the particulars. We have used them for years and never had any problems. I highly recommend them.

Service tech was great. CHOICE claim was confusing. They gave me one date and then sent a change with another co. 1st company confirmed. I called CHOICE to verify vendor. They said 1st Co. While 1st Co here fixing my garage. I got a call from 2nd Company to confirm date. I told them someone else had come. Very Confusing!!!.

So far so good. Just signed up. Representative on the phone was very nice and understanding and worked with getting me a good plan. I cannot give a good review until the plan goes into effect and if I need service.

I submitted my claim and a technician was sent the same day. He told me he would submit the paperwork and he should hear back the next day. Unfortunately that took a week with no response from whom they sent. After a 2 weeks a different technician was assigned who fixed the problem the same day. Choice responded to my text, however, I felt that the first technician they sent was subpar and lacked integrity. While I understand that not all people in this area are reliable I feel the company should choose qualified and dependable technicians to send to your home for repairs.

Technician did not discuss issue. I feel that it important to the owner to discuss the problem. Other than that, the issue was corrected.. This has been the second time it has been repaired and feel that it should be replaced.

The technician was great! The appliance company has 5 star reviews, reputable and very professional and great communication from them with scheduling. Phone calls to let me know exactly when they are on the way. He was able to fix the issue. The parts were replaced and covered. He didn’t mind getting under the dishwasher as it was kind of tricky to access.

Great Service by Willpower Electrical Services. William ** was on-time, very professional and super helpful. He was sure to explain the issue, what he was doing and what I can do to keep things in top shape in the future. He was a pleasure to talk to and I'd highly recommend him and Willpower Services

Electrician was very thorough explainiing everying in detail step by step and attention to detail and the patience shown in answering all my questions. I was very pleased with the professionalism, clear communication, and quality of work.

Washer issue was reported and within 2 days we had an answer. They couldn't find a service tech and we had to use a local technician. Which sped up the process and reached a solution - full replacement. Unfortunately, they only reimburse for wholesale. But hey, it still helps. More than satisfied, at this point.

The technician Abdul was very skilled and resolved the issues quickly. There was a part that was broken and he replaced it. Otherwise I had to replace the entire garage operating unit that would have cost me a lot. As Abdul was skilled he was able to figure out the actual issue and was able to replace the broken part. Nice work. Thank you.

The technician was on time. He worked on the heat for over 2hrs.on Saturday. He had to order a part for the heat. He came back on Monday with the new part. The heat is working better. It gets warmer quickly.

Super Man from Garages R Us was very professional and helpful. He arrived within the stated time window and immediately identified the problem, fixed it, and did a little extra maintenance to prevent the problem from happening again.

Luke ** was referred by a treasured, trusted friend & advisor & he absolutely did not disappoint! Luke took the time to review our multi-home needs & craft a great solution for us! Give Luke a call... you & your home won't regret it!

This review is for Claim #** for our hot water heater. The bottom of the tank had rusted out and needed to be replaced. We discovered orange water all over the area in which the water heater was located in our garage. Some of the water had run into the garage storage room also. I submitted the claim on 1/11/2026 and needed to have the replacement ASAP, as we were hosting a Missionary family for a week beginning 1/13/2026, and would need hot water for bathing, laundry and doing dishes.

I was very pleased with Choice Home Warranty. I was with them for many years and to my own fault I went with a less expensive company and regrets were made! I soon returned to Choice Home and have been nothing but pleased with it all. The easy in making a claim, the prompt response time, and the service repairs.

Choice Home Warranty was a complete waste of money. At the beginning, they did fix a minor dishwasher issue, which made me believe the coverage would actually be there when something serious happened. I was wrong. After that, I had a water leak that they refused to cover. Most recently, when my heating system failed, they once again denied my claim after delays, runarounds, and hiding behind fine print. Being left without heat and forced to pay out of pocket for a major repair was unacceptable.

Ice maker broke after 13 months after purchase and claim initially denied as to wear and tear. Claim department indicated that the contract language denies the claim under the wear and tesr section. Even though the damaged occurred after the manufacture’s warranty, Choice Warranty denied on wear and tear. The use of the product from its initial use is encountering wear, and that after the manufacturer’s warranty, the product should be covered from Choice Warranty.

This company is the best. I'm so glad I purchased plan. I called and they were out next day. The man was polite and very well trained. Co-pay was decent compared to other companies co-pays. He fixed my appliance, and When I called the customer service is great. This is best deal in price, service, trained technicians, and customer service. Shop around. You won't find any better. Watch out, some copays on cheap insurance. Copays out the roof. This company is everything you need.

Submitted a work order but was denied. I pay my payment every month but seem like there always a reason for not approving my work order. I'm probably going to cancel my plan. I'm not one that file a lot of claims but when I do it seem like I'm always denied.

Whenever I need to have a repair it gets prompt attention. I got a notice it would be a week out spoke with agent advise he would see if can be rescheduled received a notice will be here in 2 days. Very easy to get issue resolved.

My hot water tank went out so I put in a claim. Choice sent a contractor who found the tank was still under warranty. They decided I should pay additional money for them to remove the tank and take it back to Home Depot then install it. If it was not under warranty they would have to buy a new one but since it’s under warranty they want me to pay more money which is unfair. I still have no hot water. Paula **. Do I need a lawyer?

Friday afternoon the sewage pipe outside the house blocked up. Saturday morning I called to make a claim and get some help. The automated voice went through the information set-up and said Choice would find a contractor to assist. By Saturday evening there was still no response, so I opted for the reimbursement option - only to find out that Choice had to approve any contractor evaluation of the problem before any action was taken - and they only worked Mon-Fri. Having been unable to use ANY water in the house for 24 hours, I called a local plumber who was out within 30 minutes, quickly evaluated the problem and removed the blockage. I wasn’t about to wait another day or two for an emergency problem to be fixed. The fact that apparently Choice has no ability to respond to an urgent problem is very disappointing, and I will not be renewing my contract with them.

This the second time I've tried to use CHW. This time no tech has called me to make an appointment. Each appointment was automatically made. Blocking my entire day and several weeks away. Many people must work.

Choice Home Warranty is committed to quality, cost and the time schedule. Claims are done proficiently and quality. I am contracting with him for so many years without any issues. They respect their customers and I have experience in fixing many issues in my house for appliances refrigerators ovens ceiling fans and others and also plumbing problems solving properly.

So far, my experience with CHW has been very positive. I’ve been impressed with how quickly they respond when I submit a claim and how easy it is to get an appointment scheduled. The technicians I’ve worked with have been excellent—professional, courteous, and clearly experienced. They show up on time, communicate well, and take the time to explain the problem and what needs to be done to fix it. I’ve also appreciated that they are respectful of my home and clean up after the work is completed. I’ve only used CHW for a short period of time, but the service I’ve received so far has been consistent and dependable. If this level of responsiveness and professionalism continues, I can confidently say it has been a good decision to have coverage through CHW.

This Company is absolutely the worst from Sales, to Customer Service to the Executive Office! The company did a bait and switch and did not stand behind what the sales person told us. We purchased a multi-year contract and before we purchased it we asked the sales person what would happen if we ended the contract early. He said that we would get a full refund prorated and we even discussed an actual example of how it would work. When we cancelled early, we got back a pittance of what we should have received. We complained all the way to the Executive Office but the money hungry Executives don't care about doing the right thing! Don't believe a thing they say to just lure you in to purchase! Stay away from CHOICE HOME WARRANTY - They are HORRIBLE!

When I called to place a new Claim, it takes maximum 24 hours to hear back from a contractor and they send really good ones. I appreciate Choice Home Warranty and I recommended to my family. My daughter and my friends.

I had to select at least one star to submit this review. Otherwise I would give minus stars. This has been one of the **worst service experiences** I’ve ever had. Choice Home Warranty advertises that they “cover everything,” but in reality **they cover almost nothing** when you actually need service. Every claim turns into a denial. No matter what the issue is, they find some excuse to say it’s “not covered,” even though it clearly falls under what they promote in their coverage. The process feels intentionally designed to avoid paying for repairs. The **wait time is unacceptable**. You wait days just to hear back, then longer for a technician, and even after inspections are done, the claim is still denied. Customer service is frustrating, repetitive, and provides scripted responses without actually helping resolve the issue.

I was not going to renew in February but am reconsidering due to the great service this week from one of your contractors - Advantage Appliance Repair (Charlotte, NC). They were on time and efficient and did excellent work.

Yesterday I noticed that my dishwasher was not filling with water properly and leaving the dishes dirty. This afternoon, I called Choice Home Warranty and was able to scheduled an appointment for this Monday morning. I am very impressed with the professional and quick response to my claim.

Received prompt service. The initial assigned company technician decided not to come on informing Choice. They immediately assigned to a new company. The technician who was doing the repair needed additional approval which was done immediately.

The claim process is always an easy thing to deal with. Have had to use for appliances several times. The contractor was very friendly and knowledgeable. He came. Diagnosed the issue, ordered parts and came back to install when the parts came in. Seamless process. Definitely saves money. Fair service fee.

Put a claim in. The claim was processed. I looked to see was the part covered. It was and then 2 minutes before the clinician is to come into the property CHW sends a email saying my claim is denied. They make me pay $75 service fee for no service. I will be canceling both my policy for the inconvenience and rudeness of customer service.

I was very pleased with the quick response from CHW. The technician that came was very knowledgeable and was able to diagnosed the issue right away. I am happy to have your service for my home and glad I made this decision.

Service was quick and accurate even as it was done on a weekend. Service manager was polite and easily understood. She quickly took my information and said it would be forwarded to the Proper repair facility. I Highly recommend Warranty service.

I have had 2 claims since joining Choice home warranty, and can’t say enough about how they took care of my problems. Fast service, and very good repair people. No problem getting my problems solved. I recommend them highly.

Toma of Cascade Plumbing called me when he was able to come earlier than his appointment time to fix my toilet. He understood the problem right away and was able to fix it within 10 minutes. He was very professional and explained what he was doing. He was very polite and kind to me. Toma is terrific!

Choice Home Warranty always has our back. Their prompt response time is phenomenal and the technicians they assign to fix our issues are always respectful and great at what they do i.e garage door opener, plumber, appliance tech. We are so happy. Highly recommended for all your home warranty needs. They never fail us.

1/17/26 Called Home Choice Warranty. Explained my Flex Zone Refrigerator Drawer was freezing all my food and I was not able to adjust the temperature. Fantastic communication with AI and within 1 hour I received a email stating that Fix Smart Appliance Services would be at my home on 1/17/26 between 11:00 AM and 3:00 PM. Received a call from the technician, Julio and he arrived within the hour. Julio adjusted the temperature and reviewed all his findings with me. All is working well and Julio is a fabulous technician. Thank you, Nancy

I am well pleased with the help I have received from Choice Warranty. They were prompt when my fridge had problems. I paid the service tech $75.00 and got a reply from Choice saying I will get $500.00 toward a new refrigerator. Great service!! Thank you Choice Home Warranty!!

My tenant reported a leak on ceiling. Upon contacting Choice Warranty they scheduled the appointment and the next day the technician took care of the problem and recommended some ways to avoid the leak in future.

Technician showed up right in the time frame promised. Checked the outlets to assure they were working properly, then checked the breaker box. All was good but the breaker box is old and should be replaced. He submitted a request to CHW for the repair. Thank you CHW.

Couldn't wait 24-48 hours to have a leaking water heater called back about. Found our own technician, who did a great job. The process to document the work, submitting information to get authorized, and then submitting more to get reimbursed, is harder than finding a plumber and getting the heater replaced. Lastly, the reimbursement amount is less than half of the cost. We paid $1,120 for this plan and have only used it this one time. Our reimbursement is for $950. So, we would have saved money by not even having this plan. Fortunately, the seller of our home paid for the majority of the cost of the plan.

One of the best worker I've had in a long time, very professional, was on time and right away knew what was happening with the machine, work fast, very clean and explain to us what the problem was.

Che did not fix my microwave because grease was inside the motor turntable. This is a place I have no control over. I spoke to Leslie ** from Choice Home Warranty. She told me that they would not fix my microwave because grease was in that area and I don’t need to get a second opinion because they decided not to fix it.

I have had good experience with Choice Warranty. I have no complaint against this company. They are prompt, and hire real professionals. I will continue to do business with them. Thank for all you do.

Second visit for the same problem with washer. Technician needs a part approved. Different technician from the first one. Takes too long to get the services from my initial request. The initial problem was not resolved with the first technician.

I had just woke up and decided to text stop and cancel. Well Jesus was outside knocking on my door. So I invited him in and we started talking about my situation. Before he left my home he was so patient. Naturally it didn’t leak but Jesus said I’m trying everything before I leave to see if he could fix the problem and by him be persistent he found my leak while listening to my testimony about my past illness and how God left me here and all glory to Him. Truly grateful, thankful and blessed to have met this young man.

The contractor was timely in his arrival. He was friendly and professional in his actions. He kept me informed in the project's progress. The job was finished to my satisfaction. The whole claim was satisfied within a week.

Brandon ** is very personable and patient with all the questions I asked. He provided me with various program options without pressuring me, which is especially important for elderly customers. Overall, my experience was positive...Very Positive!!!

The phone experience was pleasant and efficient. Our claim was reviewed right away and we had an appointment within 15 mins of our phone caller have not yet had the appointment. So I cannot comment on the service at this time

They kept refusing claims and/or tell me that it wasn't covered. I am an disabled elderly person that is on a fixed income (just from Social Security) and got this insurance to help me with repairs. Then I tried to cancel the policy via their "contact us" form on their website. They sent a "we got your message and will respond with 2 days". They never responded. Then I found that they took the next monthly "auto payment" payment out of my account.

If you plan on buying a home warranty from Choice Home Warranty, you need to read this! BEWARE! We first purchased their warranty on our home in Plymouth MA three years ago. We had a couple of small claims in which they took care of. So when we moved to South Carolina, and bought an older home. We continued the warranty on our new home. Even though the heating system, heat pump, was over 20 years old their brochure says no problem! However, when it was determined by a licensed contractor that the system had failed, they fought us tooth and nail not to pay the claim!!

Jason from GE serviced my Refrigerator on 1/15/2026 because it was leaking water and I was not able to get any water out. He was very professional and knew exactly what to do to get my refrigerator working again. I would definitely recommend him to my friends and family and use him again in the future. He should be rated greater than a 5+.

The repairman was very good. He came and assessed the situation and knew that we needed a new garbage disposal, so he went and got the garbage disposal and came back, installed it and all is good. I want to recommend Shane.

Technician came prepared with the proper equipment and replacement parts based on my initial description of the problem with our dishwasher. He was able to diagnose, repair, and replace the part causing the issue and had us back in working shape in under an hour.

I was surprised of the great changes you guys have made to your website. Putting in a claim is very fast and to the point, not like it was last time.... I'm impressed with your new system. Also, I didn't have to wait for someone to find a repairman and hopefully that repairman shows up when scheduled. Today, the GE technician showed up on time and when promised, and was able to fix the problem at hand and if the problem happens once again, he told me what steps to follow.

I am very disappointed that you allow a vendor to pick up a claim and then they can not come for a week or more to check out the issues. Is this the common practice with warranty claims. It used to be that vendor would address the issue within days and then get permission to do the repair. A client now has to fight to get a vendor out within 2 days to check out the issue. Please enlighten your vendors that they must check out within 2 days and if they cannot preform they need to pass the claim to a vendor that can. I, the customer do not control that part, Choice controls that and should be looking to protect the customer and not the vendor.

Representative was very exact and knowledgeable. Not wasting any time. Addressed my needs very effectively. It only took one call and within minutes I was signed up. Even took the time to navigate through company portal and explained everything.

I am pleased with the service. I was able to get an appointment easily. I did have to wait a week, but it was Christmas. The Repairmen were knowledgeable, efficient and professional. My dishwasher, which leaked, is now fixed.

Roberto did a thorough check on my Whirlpool Washer. He informed me no errors appeared at this time. He informed me if the washer stops working again, call back immediately. I appreciated his honest. He was very friendly and professional. Great Job! Thank you.

Horrible experience, waste of time and money. Had two policies, canceled first policy with a few calls. Now is over 30 days, over 100 calls, multiple emails and messages and no luck in canceling my second policy. They have no cancellation department now because I can’t get anyone to help me cancel policy. Now they renew the policy and started charging me after I explained to multiple choice reps that I was not interested. On top of all my calls I also received two or more calls every day for the last 30 days trying to sell me a new policy. They can sell me the service but no one can cancel it. Cancellation needs to be done in the last 30 days before policy ended, is impossible. I recommend trying to talk to the cancellation department before buying a policy, they will promise that someone will calm you back and you will be waiting for over a month. Don’t get scammed.

My Dryer went out. Just not working, opened an new claim and tech on his first visit and had parts needed to addressed my issue. Tech was professional and took care of everything, with a full house quick service was a blessing.

When my garbage disposal broke it clogged my pipes so I could not use my kitchen sink. I purchased the home warranty when I bought my home in Jan 2025 because many of the appliances were older and I did not want to face a repair bill right after purchasing a new home. My warranty was due to expire in Feb 2026 and I frankly was on the fence about buying the warranty again. When I called Choice about the repair they worked quickly to find a repairman who came out to my home and fixed the system the next day. The only charge was my $75 service fee. Needless to say that I purchased another warranty for 2026.

Electricity in Kitchen went out. Called Choice. They assigned an electrical company that came the next morning. He diagnosed the problem to be a bad feeder line from the power company. Called them. They arrived approx. an hour later and reattached a good power line and my electrical is working as intended.

I joined this company in 2022 and paid up front the full cost for coverage till 2027. During the first 2 years when I needed them they came within 48 hours. Now, for the last two times I have needed them, I have had to wait up to 3 or more weeks for a plumber and a AC man! When they finally called to come they were on their way without 24 hr notice coming from Memphis. How do they know my schedule after waiting eternity for them to come? Currently, I am needing a plumber again to just switch out an old faulty faucet and a 23 yr old garbage disposal. I call for the service and I am told to pay $75 up front before they can come. When I asked when will they come I am told maybe within 48 hrs or "whenever they can find somebody".

I have had to have both a plumber and a washer fixed recently and the service and the company have done well by me. I was able to get both serviced quickly and efficiently by both. They were efficient and knowledgeable and Choice got them to me in a timely manner. I am very glad I chose them to take care of my home.

Technicians from Carter Backflow and plumbing were pleasant. Their estimate for the work they thought should be done was $3200.00. Other estimates, from trusted companies, are $2000. I cannot comment on their work because I will be using another company.

My experience with the technician was absolutely wonderful. Shawn from Sears via CHW company showed professionalism, knowledge and understood the issue with my HVAC heating. He kept me informed on parts delivery and made my experience great. Thanks.

Terrible experience with my first claim that I've ever filed in my life. My boiler was making a loud banging sound over the weekend. After doing some research, I turned it off right away and filed the claim on Sunday. Received an email Monday someone would be out. Nope. I live in the Northern Midwest. It's very cold in the winter! Tuesday the expert shows up. Boiler pump is shot. He's submitting the findings and I should hear soon. Thursday morning still no word so I call. They tell me I have to submit my inspection report. No one bothered to tell me this. No email, no phone call, nothing.

The technician was very qualified, did great job but insurance service terrible. The problem was with the heating system in living room, I have separate controls for each room, request for repair was done on December 28, appointment was scheduled January 8. It mean 10 days I had to say in cold. Service is desire to be Much better.

Your sales representative, Jason **, was very knowledgeable, helpful, and courteous. Jason took the time to help me understand the different options available and then was very responsive to my questions. I look forward to a long-term relationship with Choice Home Warranty. I fully expect the same service when I make my first service request as I received from Mr. **. From my research of your company, I am confident that will happen.

I have been Choice Home Warranty customer since 2021, they were used to be good. Two of my outlets in garage all of a sudden stopped working. I had put in a claim, technician came and I had paid my contracted fees to the technician. After diagnosing the issue technician/electrician told me that the Neutral has been disconnected, that could be because of normal wear and tear. Cable could have been gone bad over the years. Choice Home warranty declined my claim and told me that this is not normal wear and tear. Of course I don't have any tripped fuse on my electrical panel.

After 20 years of service, my sump pump installed in the crawl space under my house stopped. A technician came out and inspected the pump and confirmed the impeller was frozen, the pump needed to be replaced. A claim with photos was submitted and ultimately denied because of the way it was installed. I talked to the technician and he said it was installed properly, the pump just gave out. The normal life expectancy is 5-10 years. This pump ran for 20 years. The installation was not incorrect in his opinion as it left the pit, it went up and back down to exit the crawl space to prevent water from returning. I appealed the Choice home warranty decision but they would not alter their review and denial. This is really absurd.

Good initial response. A service company is being contacted at this time. No word yet from the company to provide service. Hope to hear from that company before the day is over. Hopefully the service company is local and will not take too long.

The process was handled very fast and efficiently, my AC went out and I called Choice Home Warranty, they scheduled a tech very quickly, and they came and fix the issue. Ac is working perfectly again.

I am very pleased with the service Choice Home Warranty is offering. I am a member of CHW for over a decade. Every time I have some issue with one of home systems, CHW is sending a professional technician right away or the next day to fix the problem. The customer service representatives are very polite, prompt, professional, and customer-oriented. I had other companies before, however, I am very glad I changing it to Choice Home Warranty.

Garage door springs were fixed and it is working fine now. They have also picked up case quickly and provided a quick appointment. The person was nice and he explained issues with door. He seems very knowledgeable. Thank you so much for your help.

This was my first time using my Choice Warranty. Trevor from Preferred Door diagnosed and fixed my problem in a jiffy and couldn't have been nicer. He gave me some useful suggestions and offered for me to call at anytime with any questions. I would highly recommend.

My technician, Murad, was extremely professional and seemed to really care about getting my refrigerator repaired correctly. He did figure out the problem and fixed it. I was impressed with his professionalism.

I recently filed a claim with Choice Home Warranty for an electric tankless water heater shortly after purchasing my home. The unit repeatedly tripped breakers, made loud abnormal noises, and could not be safely operated. Choice Home Warranty was responsive, assigned a case manager, and sent a service provider to inspect the issue. I appreciated the communication and professionalism throughout the process. However, after review, the claim was denied because the water heater was determined to be incompatible with the home. Multiple professionals (plumber and electrician) later confirmed that the system could not be supported by the home’s existing electrical setup and would require significant upgrades to function.

I was completely pleased and satisfied with the technician from True North Garage Door Service. I, however, was very disappointed to learn that my particular garage door opener was not covered by Choice Home Warranty. It would have been nice to read in my insurance policy that my particular garage door would not be covered; it should have been explicit. And if it did, that I would only be covered by only $250. Due to my insurance coverage, or lack there of, I will now have to pay $2,200.

Very good. I was called promptly, kept informed on when to expect the tech and what expect when they arrived. They were pleasant, respectful and went right work.. Worked quickly once CHW approve (slowest part of visit). Completed the repair and left. 1 hr. Knew what they were doing and spoke English.

7 year old Bosch dishwasher could not be repaired as parts were not available. Choice offered 270 for replacement which was not acceptable. Went to appeal, increased amt to 370 but would only issue e-card to Lowe's, which was not acceptable as we had already purchased new dishwasher that they needed to send check. Said they could not do that. After filing a complaint with Better Business Bureau they are sending check in the amount of 503. Terrible customer service, when your company says they will replace appliance if it can't be repaired and then offer amounts that are inadequate to replace appliance.

The Electrician came the next day after I submitted my claim, which was a day earlier than originally scheduled, He quickly resolved the issue, which if I hadn't been unsure of what breakers to move I could've easily avoided a service call and fee. Thankful that problem was resolved

Our technician was John, and we just thought he was GREAT. He was very patient and listened to us. He then went to work and nailed it ... He explained everything and scheduled the dates and, in fact we told John that we wanted him to be our return person to complete the repairs.

So far my experience has been average. Today I was supposed to receive a schedule call regarding a claim but no one called. I was even texted twice to confirm the call. I then called and was put on hold for over 20 minutes after which time I hung up because I had another appointment. I'm just hoping this is not the norm.

Had an ongoing problem with water heater. Still waiting to hear back as to whether it will not require another $100 payment. Not extremely happy waiting. Water heater has been beeping for almost 3 hours.

I have used my Choice Home Warranty several times over the past few years for repairs on my washer, our 2nd fridge in the garage, and my pool heater, and all-in-all I have been happy with the service. My only complaint is that they go up on the monthly price every year that rolls around without any kind of notification or explanation. In 2023 I started with a complete plan around $67 dollars per month with an $85 copay. In 2024 it went to $79 per month with a $100 copay and now has gone to over $94 a month with the $100 copay. If it hits over $100 a month, I'm thinking about just putting the money in a savings account and using that fund if needed for appliance repairs or replacements.

Andrew was very professional and experienced. Good customer service. Thank you, Choice Home Warranty. I would like Andrew to repair any of my products in my home if he can. Choice Home Warranty got right on it when our heating was not working very efficiently. God's blessings with good professional service. Thank you.

Great service, very professional. Friendly and prompt. The serviceman was very knowledgeable and cleaned up after work was complete. He went above and beyond by releveling my stove. Highly recommend this warranty company.

This was a repeat of the problem with the same KitchenAid refrigerator that happened some 9 months ago. The technician replaced the evaporator cover again and checked the system. Hopefully the problem is fixed this time.

I had a problem with amount of hot water in my shower so I assumed logically it was my hot water tank. But plumber said it was my cylinder in my shower mixer and that I could put in another claim and he would make another trip with a service call fee but they would not approve it because there was some hot water so it cost me $466 to fix. Not fair because dumb me thought not great hw would be hw tank. Choice warranty should reimburse me minus $65 service fee.

I started the repair case ** with the Choice service team for the dishwasher. The component is no longer available. Choice suggested replacing the dishwasher with a discount on the appliance's remaining lifecycle. I requested that Lydia ** to issue a check instead of Lowe's credit due to the Lowe's installation and haul away fees are very high. Lydia provided her professional support to my case. Thank you for her excellent service.

Appointment was scheduled for Friday, he had time on Monday afternoon so showed up early. Problem had fixed itself by them - stuck thermostat. Polite and helpful technician. Very happy with courteous help and knowledge of service.

All home warranties are pretty much the same. You just have to be careful. Make sure it covers all of the things you need covered. For instance, my refrigerator ice maker broke and the in the door water feature doesn't work and while the service call was taken care of and the motor and the ice maker was taken care of the bucket that catches the ice and dispenses it and the water line were not covered. So I still have no water in the door and my ice bucket is broken so they don't cover everything. It's been my experience in the past that American Home Shield offers the best service.

I am pleased that I no longer have to call and speak to a foreigner that I cannot understand. Now it is all electronic. While the warranty and operations still feel a little sketch to me, an appliance for impairment came out multiple times and eventually the dryer was fixed. All I had to pay was $75. So in that case it's definitely worth it because we basically got a brand new dryer.

Edar, our technician was great just like most of the tech's you people send out. However, it's not the techs that suck, It's Choice HW. You guys are pathetic! We are required to pay a service fee and choice (in most cases) denies the claim almost immediately. I truly can't believe you folks are still in business. I have wasted a year with choice. I will do everything I can to make sure EVERYONE knows that they are wasting their time using your services. I would give zero stars if it were possible.

Dennis the technician from Electrinics Services and Parts fixed our refrigerator problem professionally and on time. The only negative i have on process is that I had to wait almost four days before claim placed an accepted….there’s got to be a better way for Choice to fix this problem.

The technician was great. He was neat, quick and efficient in diagnosing the problem and explained it would take 7 - 10 days to get the replacement part. I give Choice a one, however, because they say a failed digital read out is not normal wear and tear. Tell me how a digital readout can fail with out visible exterior damage. No cracks, scratches or dents. The read out just simply failed after 10 years of use. I have appealed the decision and am awaiting a reply. If they don't decide in my favor I will cancel my three year plus warranty.

Choice Warranty and the company that picked up the job was horrible, the technician that came to do the work or what’s excellent. My booking and scheduling wasn’t handled professionally. I pay 55 dollars a month plus 85 dollars to come out to my home. I should excellent service, I was given missed information, I left the company a VM. Still no follow up. I asked for a early appointment. Was told by company my time slot was booked from 12-3. I scheduled my day around this appointment which was originally booked for 8 AM-12 noon. I didn’t. Proceed to call Choice Warranty to file a complaint and a manager told me that I was calling to vent.

Choice, it’s an excellent Company, great prices, very attentive, fast and reliable. I will recommend this Company to any member of my family and friends. Very happy so far. I look forward to continue renewing my membership.

Used Choice several times since signing up. For the most part we are generally happy with the service. Unhappy with some coverage, will fix door but not pay for complete installation, would not pay to make door actually work.

In general your techs are totally incompetent. A few have been good but then they stop working for you. I assume this is because you don't pay them fairly. Thus you end up with the dredges. When you send a company tech, more recently, they are good. In the past some of the idiots that you've sent have made things worse and you then refuse to fix, not only the original problem, but the additional one they created. That sucks. I just spent weeks and an additional 100+ dollars arguing with you before you honored my cost of repair because you were taking the word of an imbecile, in business for a year, over a 50+ year established one. This waste of time also cost me a few hours, at 27.58 dollars per hour, of income. Also in the past you have, unjustifiably, refused coverage. At this time my wife and I are debating whether to renew or not.

I’m very disappointed with Choice Home Warranty. My refrigerator has been down for 8 days. The technician was great when he came on the 7th day. I’m extremely disappointed in how Choice has handled my replacement for the refrigerator. I pay $100 a month for my home warranty and I have coworkers paying $45 a month for their warranty. The difference is they get full replacement on their appliances no questions asked. The service they get is next day service. I will be getting $818 in a Lowe’s e-gift card in 2-4 weeks which is terrible response time especially for a refrigerator. There are no words Choice home warranty can say to justify this extremely substandard customer service. Up until now, I have always been happy with Choice Home Warranty, but this experience with my refrigerator has been terrible.

The technician knew what was wrong and checked to see the microwave could be repaired or I needed a new one. Also, he arrived on time. This was important to me because my husband is a nursing home and I try to be there before his lunch.

My first time calling in to file a claim. My garage door would not close. I was sent Door Posh. Bana called as soon as the claim got filed same day to set up an appointment. On the day of the appointment Mark the owner of Door Posh called with an ETA update. Showed up on time. Introduced himself and Moe. Mark explained in detail what was wrong and how to maintain not only the broken part that he replaced but after I asked him about another problem with the door he inspected the overall door and recommended the parts that needed attention. He explained how to maintain the door, tracks, etc..Both of them were very Nice, and professional, I would recommend them not only to myself but to friends, family and neighbors. I hired them to fix the other issues and I'm very happy and pleased with the price and the outcome. Great job Guys!!

Not happy with their service. Our heat went out just before Christmas. Service tech was scheduled two weeks out. We were cold and CHW said that's the only thing they could do. I couldn't reach service tech company Sears to ask for sooner service. When I called CHW back, no one would answer my calls or return calls. Ray **

My tech was great and responsive. I don’t think Choice was fair with the amount they allotted for replacement for my dryer; however, I think I should have had the choice to pay for the repair. You gave me less than half of the price for the exact same dryer.

Wow realtors make reviews to get their customer to sign up. This is a scam. It took me days to get their attention on a claim and they don't ask you when you are available. They make appointment after you call and complain they says everyone is booked. I live in area there is plenty plumbers. Omg and they don't want to help you replace or fix anything after you start up they blame it on normal wear and tear lol. That's why I got the warranty.... I got ripped off and... this is why I'm putting it out there. Everywhere IT'S A SCAM!!! THEY CALL YOU.. THEY EMAIL YOU. TO ORDER NO. STOP EMAILS.... DON'T FALL FOR IT...

I’ve always had a Choice Warranty & love them. Because I had policies in the past I received a great price & coverage for my new house. They have always been helpful, timely & great at taking care of my needs.

I'm grateful for my services but if I could suggest one thing it would be to have an emergency service on hand because I was without air and heat from December 26, 2025 until January 9, 2026. I'm glad that the weather was not as cold as usually this time of the year so I was able to cope.

Wonderful staff, quick to respond, courteous and professional. Techs were knowledgeable and quick to repair our refrigerator and washer. Service call was only $100. I hate to think what it would cost to diagnose and repair these "Smart Things" nowadays. And a flat fee with unlimited service calls.

I would like to thank you for sending the TB plumping to replace the disposal. The tech went above and beyond to not only replace the disposal unit but also the faucet and the drain seal, where I think the problem was in the first place. Thank you for sending qualified and intelligent people to fix this problem. Thank you, Choice Home.

Setting up claim was very easy, especially through the Bot.... However, I had a specific question based on my situation to ask and was not able to speak to a rep.... Would have been nice to do so. Much Mahalo.

The garbage disposal was leaking water out of the bottom. Submitted claim to CHW and they responded very quickly, approving the repair and scheduling a repair company. TB Plumbing called me to confirm the appointment date. TB Plumbing arrived during the appointment window time. The technician knew within one minute that the garbage disposal was leaking water. He returned to his truck, contacted CHW, and within 10 minutes had an approval to install a new garbage disposal. The technician came back in with a new garbage disposal, installed it and was done within 10 minutes.

The technician was very sensitive to needs! Was able to come early to prevent the leak getting worse, but he got to the job very clean efficient all around. Great job. In plumbing issues in the future I’ll be happy if Mario was dispatched.

I was not pleased with the results from the repair, still have the problem with my heating system, it was not correct, the technician said he was going to put in a order to upgrade this system, I never received a order to repair this system, this the third time I have called to have this problem solve, paying a 75.00 service fee and the problem have not been solved???

Technician was excellent. One of the best agents ever assigned to my house for a project. He was informational and educational. He was patient. He was on time. Highly recommend him for any job. He is an accent asset to your company.

Technician was prompt and friendly. After examining unit, he explained what he saw and did to resolve issue with the furnace. And then later on he followed up to make sure issue was successfully resolved.

The salesperson who called me was Marvin, he was courteous and very informative. I appreciated the fact that he was willing to work with me to provide several options for my service plan payments. I have a friend that is with Choice Home Warranty and he recommended them because of his positive experience when working with them in the past. Marvin had me signed up and on my way in less than 5 minutes and no hard sell, just options.

Terrible experience! Clothes washer died. It took them 3 days to find a tech to look at it. CHW said it was more cost effective to replace it. They made a fair offer but the only way they pay the claim is via Lowes e-gift card and that it could take up to 30 days to receive it. That was on 1/6/2025. It is now 1/12/2025. Still no e-gift card and laundry is piling up. I don't recommend CHW.

Year 24-25 -0 temp. No heat. Call choice, must wait. Finally allowed to call your local hvac guy, they arrive. Tell you issue. Call Choice numerous times. No one will answer you. Must pay tech or they charge you double as it is now overtime on weekend. Choice refuses to reimburse you.

Would like to say it took over a month to get my washing machine fixed. The first company sent could not fix it because they said they needed to have another person to help because it was a stacked washer and dryer. So I had to call back Choice warranty to get a company to fix my washing machine. The Choice Warranty got the ENA service LLC out in 2 days which was great. The technician that came was Evgenii ** was Awesome! He didn’t need another technician to help him to do the job! He figured it out how to do it himself! I would recommend him any time. Plus that company! Choice Warranty finally got the job done but I was not happy how long it took! Sincerely Mary **. I’m not sure if I wrote the company’s name correctly. But their technician was great!👍

The latest phone call was good. But, I’m still waiting for a call about the knob on my gas range. The service tech was here last Thursday, and I’m still awaiting a call! Horrible follow-through on your part.

I am 80 years old and live in South Florida, where it is hot. My home 4-ton AC stopped working and I called as neighbor who owns a licensed HVAC company to see if it could be quickly fixed. He checked the entire system and told me I have a gas leak in the coil. He said trying to replace the coil would be expensive and probably only a short-term fix. He recommended replacing the unit and suggested I go to my Home Warranty company...Choice. I called Choice on 1/5. A company was assigned and gave me a date of 1/7 to diagnose the problem. They then changed the date to 1/16. At this point, my house is now hot and I'm not feeling well. I tried calling them 3 times, left messages and never received a call back.

Upon calling, I was dealing with a knowledgeable person who handled my problem very professionally. He set up an inspection, and I was contacted within thirty minutes. The inspection took place three days later and I was informed by Choice that I would be getting a new Dishwasher via a Lowe’s gift card. This was quick and easy. Excellent experience all around.

I tried to terminate my Choice home warranty. I called and was advised to leave a call back number. But the call back didn't happen within a reasonable time frame. So I called a number for new insurance contracts. Someone answered the phone immediately and offered discounts. When I explained that I wanted to cancel, he became upset and connected me with the cancellation department. The automatic answer was "Enter your call back number". I sent an email to info@choicehomewarranty.com. The automatic response was "You recently sent this e-mail box a message, however this email box is not monitored."

The technician was punctual, courteous and capable. He did a thorough job and left the work area neat and clean. I’m always impressed by how quickly Choice Home Warranty responds to any of my service issues and the quality of the service I receive.

Choice was not helpful, and continually denied our claim. They refused to listen to common sense rational regarding the reason for our claim and the unit we made a claim on. Additionally Hannah **, our claims reviewer was zero help. She refused to listen or even budge on our claim and doubled down that a specialized part within our HVAC unit was not covered under their coverage implying that not only do you have to read the fine print of how something is covered you have to have detailed knowledge of how every system in your house works and what specialized parts are covered. All of which is understandably ridiculous for the average homeowner.

Good response time and positive outcome. Life is good! Thankfully no parts were needed for the repair, so there was no delay getting our dishwasher repaired. We were grateful to have our dishwasher running again.

Customer service was excellent! Scheduling an appointment was easy. I canceled the appointment because the service call was no longer needed and customer service refunded my account in a timely manner. Look forward to working with Choice Home Warranty in the future.

Problem with humming in refrigerator kept in the garage. Appliance Express was assigned to come evaluate and fix problem if possible. David arrived, communicated well on his arrival time and was able to fix problem. We are more than satisfied with the job choice of the contractor and the end result.

The technician was great. I was glad to see him because he helped us in the past with a plumbing problem. I know he does good work. He was flexible and able to work with us for a better time. If it is possible to request a technician l would request him because I know he will do good job.

Can't find anyone that wants to do the work for them. Wants me to pay for it. They are worthless. They don't want to pay for anything. So misleading to people. Just a scam to take our money. Never want to deal with them again.

Technician arrived within the window that I was given. He had to order a part and informed me that he should receive it within a week to 10 days. Once the work is complete, I can provide an up-to-date review.

Franky at 2 Amigos Plumbing company did a fantastic job clearing our clogged drains and replacing our garbage disposal this past week. Would recommend them to anybody. I look forward to using them in the future if we ever need anything.

We had an issue with our oven and broiler. Once I started my claim, we had a tech out within a couple days. He accurately figured out the issue, ordered the parts and had us working again in less than a week.

We had a plumbing appointment to get the shut off valve repaired and our technician was very good and our experience was great. He even showed up a little earlier then my posted time that I received. He was very knowledgeable with the repair.

My experience in dealing with the agents is very disappointing. It takes a lot of effort to push back and have them LISTEN without repeating their trained responses. There is no flexibility and I get different responses when talking to a different agent. Yesterday was no exception. I was given instructions, which I followed and then agents gave me a hard time that I did the wrong thing. There is nowhere else for me to get attention so I am taking this opportunity to reach out to management about my unhappiness. It took tremendous effort to coordinate the plumbers and get approvals. I tried to work on this ahead of time, but that did not seem to hep matters.

This was my first service performed while being a customer of Choice. The technician was prompt, courteous and extremely knowledgeable and efficient. He completed the job and left the area cleaner than it was when he began!

Eiman was very professional, courteous, and respectful, and very knowledgeable about tasks within my home. And was able to give me great advice. I would prefer him in my home to do what is needed he builds a great rapport and trust.

For a toilet leak issue, after paying a copay I was asked to pay another $92 to get it repaired as apparently some modifications are not covered with no details what is being done and what are not covered.

I have now submitted 2 claims. Both were handled professionally and efficiently. I really appreciate the speed in contacting appropriate help, & they have responded extremely well. I would recommend Choice to anyone.

VSG Technician was superb. Choice, however, has been annoying. I have received 6 emails in the last 2 days asking me to approve the work. The work isn’t done. VSG needed to get it approved but Choice keeps blasting my inbox with the same email.

Repairman didn’t take long to find the source of the leak with my refrigerator. He sorted out the issue and cleaned everything up before departure. Very pleased as this was my first time using Choice for an issue in my home.

Great job. Repair work on time. Cost was great, technician did a great job explaining what was wrong with the system. My dishwasher wasn’t coming on. He repaired it. Replace the switch and now everything is working fine. Thank you for your help.

Very professional and very knowledgeable. Earlier we had to have our kitchen sink faucet replaced. The repair guy we had forgot to turn the water on the dishwasher back on. The new repair man for the dishwasher found the problem very quickly. He was great!

Thank you to Choice Home and Carolina Premiere Plumbing, LLC. I had a plumbing issue and Choice and Carolina Premiere responded within the hour. Stefan from Premiere was very courteous, helpful, knowledgeable and professional. He fixed the issue very quickly and efficiently. If there was a rating I would give both a 10. Excellent.

CHW marketing team called and signed me up with their highly attractive monthly plan. The first time I called with an issue, they denied it saying it was a pre-existing and I had to hire an independent contractor to fix it and pay out of pocket. The second time, called with another part failure and again they denied it saying it's because of lack of maintenance on a 23 year old equipment regardless of the diagnostics from their technicians on both cases. Their priority is to deny your claims. You keep on paying for the policy to run their smart denial operation and for the technician's service calls. You lose more money and peace of mind by having them by your side as you would expect to get help in unexpected appliance failure and repair costs. Please don't buy into their marketing hype.

Worst experience I've had. Been with this company for 5 years now and have never had a major piece of equipment replaced. Having issues with dishwasher and Choice decided to total it. What they won't tell you is they give you less than half of what a replacement cost. It's a Scam and I won't be renewing after my contract is up and I wouldn't recommend.

Choice Home Warranty great, they got right on it. The technician came out and checked my refrigerator over and had to order parts and left promising to return after charging me a $75.00 cash fee, I hope they come back to finish the job.

Rep from Choice (Mario's Plumbing) was prompt, knowledgeable and courteous in diagnosing my problem. Took a couple of day but I did not have an emergency. What looked like a leak in a bathroom ceiling was actually not. Mario took down stained sheetrock and tested all surrounding areas for moisture. Followed up with checking my other bathroom to ensure there were no leaks.

Disgusting when your tech arrives in a van with no front fender, missing bumper and red mud as if he drives rural roads daily and never washes the van. Left oil spots on my new concrete. No uniform and red mud all over my wood floors from the mud on the tech's shoes.

Technician was knowledgeable, polite and quickly completed our repair. I would absolutely recommend him. This is the second time we have received service from this company and both times the service was excellent.

He did an excellent job of checking out the problem. Very nice, clean and professional! He was able to communicate the problem for us. Friendly! We just can’t afford the full repairs at this time, but we plan to use him again in the future.

Was skeptical before got home warranty as “fear of the unknown.” Contracted person couldn’t figure out our stove/oven so got a gift card comparable to the amount the about eight year old stove/oven was worth. In a sense already got a third of our investment back and still have three years to go on the warranty. Have a plumbing issue in process now that should be taken care of with just my service fee as well.

The Salesman was very knowledgeable and explained the option me and my Husband and our household. He even offered our military discount and offers. Hopefully this company will be good for us if the need should occur. Thank you!

My garage door keypad opener & remote in my car were not working. The keypad was replaced but car remote is still not working. The serviceman was great but couldn’t figure out why. He thought there was some sort of interference causing the problem. May need a new opener. Choice had servicemen out the day after I reported the issue. Their response was great.

Kevin, from A-1 Plumbing, did a great job of fixing my plumbing problem, and Choice did a great job finding me a service contractor that was helpful and efficient. Choice handled my service request professionally and was helpful answering my scheduling questions while the service call was being coordinated.

Tried to contact CHW every day for three weeks and never got connected. Repair guy finally came out, took my $85.00 and never came back. Continued to make contact for another month when finally told I was not covered even though I had complete home coverage. I requested a review on the denial by setting an appointment with a representative who never called at the time of our meeting. They texted me at my phone number to say that my phone number was not working. I want to cancel my policy but can’t connect with anyone or AI. I have since had to cancel my debit card to prevent more monthly charges. This company is a scam with incompetent people. The worst service I have ever experienced.

This plumber was professional, on time, quick and courteous. The technician took his time to explain things and what he would be doing to make our tub drain more freely. He left the area clean. I would use this company again.

Timely appointment was made, and repairs were completed very quickly. It took less than two weeks to file claim and have a professional come to my house and assess the problem. Repairs were competed that same day.

When I called for service, I had two sinks that were stopped up. Apparently, because there were two sinks, I got charged an extra $75. I also noticed a price increase on my Bill for membership. The technician you sent out was a good guy. He was professional and did his job really well. I'm just a little upset about having to pay extra for a service that was supposed to only cost me $100.

Very courteous and efficient but waiting for him to come back and complete the job. Her diagnosis the problem but waiting for the okay to return. It will be turning cold Monday, January 12, 2026 and I need the job completed.. It was a pleasure meeting a dedicated indivifual, which is a rarity in these days. Thanks for your immediate service. Keep up the good work.

This is a review on Choice Home Warranty, not on the service provider who visited our home. Refrigerator started alarm on Dec 27. Contacted Choice that day for service. First appointment available was Jan 6. Refrigerator stopped working on Jan 1, but we were told they could not speed up the repair process. On Jan 9 Choice declared they cannot fix the refrigerator, and they will give $818 to replace the $10,000 refrigerator. First time to discuss this decision with a case manager is not until Jan 14. Horribly slow process without human interaction.

Was very pleased with the service provided. However, when receiving a text message to remind me of the appointment the next day, I noticed the time frame referenced was different from what was agreed upon the previous day. I immediately sent a text to confirm the time frame and was advised this was the updated time, which I was okay with. The next day I received a call from my son indicating the plumber was at the house which happened to be the original agreed upon time frame. Fortunately, my son was home and was able to let the plumber in. Had he not been home, this rating would not be what it is. Other than the scheduling mishap, we are very happy with the service provided!

Leslie and Irisha were amazing with followup and customer service on my claim! They were very helpful in explaining the process and ability to do what they could you provide assistance with my claim. They offered me a reimbursement for work done by my plumber due to an emergency repair. They went the extra mile and it is appreciated!

Dichotomy of experience. The electrician is amazing and was a pleasure to work with. He was professional, knowledgeable, and informative. Choice Home did a horrible job finding someone to solve the problem. It took about 3 weeks to get electricity to my garage. Furthermore, the policy to only pay based on the first cost proposal is self serving, not customer oriented. Often the problem needs more evaluation after the initial assessment, but that comes out of the pocket.

The technician proactively reached out to better understand the issue(s) we were facing. This allowed him to pre-order the parts. He was prompt and efficient and now my dishwasher is running so smoothly that I don't even know that it's on.

I opened a claim for my garage door opener. The appointment was scheduled for the following day. The technician arrived on time and was very nice and professional and went above and beyond my expectations. I highly recommend Topline Door Co.

I signed up with Choice Home so I don't have to worry about who to call when something breaks down in my home. I haven't had the opportunity yet to call for service so I can't rate that. I did get a great deal and feel comforted knowing I have protection.

Constantine, the Technician from LG was able to quickly diagnose the problem and fix it. I have never come across a Technician with such a great attitude, calm and composure. He was very organized and well prepared to resolve the issue. Constantine will be a great asset to any company he works for.

After reviewing many home warranty companies, ultimately I came back to Choice. I was very pleased with the plan cost coupled with the benefits. Additionally, paying monthly made this program affordable for us.

Tyler w/ LG was excellent (again). Addressed our dishwasher issue and even had the part ordered and delivered before he even arrived. He also serviced our refrigerator a few months ago and he is very professional and knowledgeable.

Matt the Electrician answered our service call. He was on time, professional, and efficient. He performed excellent work and was in & out in no time. Would definitely use him again and recommend him to others needing electrical service.

I had a delightful experience talking with Maurice **. He was very helpful in giving me all information I needed and answering all my questions. In the process of me getting ready to make my initial payment to sign up, I was letting him know that I had just purchased my home last year. When he heard that he said "Well wait, let me see if I can get you more of a discount and let my manager know you are a new homeowner. We like to know that your home is covered". Maurice also inquired if myself or my husband was 50 or over. (I'm guessing that helped with the discount. Lol. But yes he came back with a lower price that I was even happier with.) I definitely appreciate all Maurice's help. I hope when I have to use this warranty, I will still have delightful things to say. Lol.

I love Choice Home Warranty. The accuracy of everything lets me know that they are dependable. They take you each step smoothly and answer your questions quickly. They make sure they find you a technician as quickly as possible and let you know the approximate time that you can expect them.

The technician arrived on time. He was very professional and helpful. He was also very knowledgeable and explained everything he needed to check, and the issue we’ve had with the furnace. Unfortunately, I don’t have his name but he deserves a shout out.

I called about a repair company calling me early this morning saying that they could not work on my oven. I had entered the wrong manufacturer when I started my claim. They said that I needed to report it to Choice. The gentleman that I spoke was friendly and patient. He explained everything to me in detail. Great experience!

The Choice Warranty service staff was friendly and professional. They addressed my needs efficiently. The Service Staff offered additional services, which I appreciated and took advantage of. They called me back to resolve all of my issues, when we were disconnected.

Choice Home Warranty is by far the worst Company you can go with. They are forever denying claims. Please whatever you do don’t sign a contract with Choice Home Warranty, you’ll be so sorry you did. In the last 3 months they have denied 3 of my claims giving the shady excuse of why they were denying the claims. Just save yourself some money by saving what you would pay a home warranty company. You’ll come out much better.

My well pump went out on Sunday, December 21. I have a home warranty with Choice Home Warranty, so I immediately filed a claim via the app on Sunday. For four days, no technician was dispatched. I called and requested permission to use my own plumber due to the urgency of having no water. This request was denied, and I was told I had to use one of their technicians for diagnosis before any other option would be considered.

He was very technical and cared about what he had to do to identify our problem. It took quite awhile, but he finally found the problem and explained it to me. Excellent service. I would use them again.

Thank you Melvin. Wow you called before I could even review the options. Your explanation and clarity in each offer was precisely explained. You answered all my questions. Explaining the value/ benefits. Respected my age and income. The monthly/yearly fee with no change in 31/2 years is substantial with a person on fixed income. The service fee is the best I’ve seen. Glad to be back with Choice after a few years.