Choice Home Warranty Reviews

Great technician. Very helpful. Solve the problem. Got everything working properly again. Would recommend him on any call in the future.

The claim process with Choice Warranty was easy and fast. The technician was on time and clearly explained everything including what he was recommending. There was extensive communication from Choice Warranty keeping me up to date on the entire process.

We received excellent service from the plumber assigned to fix both of our blocked shower drains. He was friendly and efficient and very professional. He made sure both shower drains were back to draining normally. I would recommend this plumber to neighbors and friends for any plumbing problems. Thank you for your quick and efficient service.

Put in for a quote and Derrick called! Nice and polite with outstanding information on coverage. Very professional and answered everything with ease and confidence in his policy. Could not have asked for a better rep!

The tech provided me the information I needed to make the proper assessment of my appliance. He did a excellent job of pointing out my options on a older device. Very professional.

Fast AI Service and quick appointment re WASHER not working.

Rick completed the repairs quickly. Very pleasant and professional.

Simply stated, Choice Home is "THE BEST" home warranty company available.....PERIOD!

Technician was in time & installed the heating element on our oven that had arrived in the mail the previous day. He turned on the oven to make sure it worked & let it run for a few mins. A very quick & easy replacement! Would highly recommend!

I first reported a problem with my Dishwasher back in April and the Semper Appliance recommended a part for it which took a month to get the part. That part did not fix the problem so they wanted to order another part because the first part took a month. I waited and did not hear back from them and when I reached out to them after a month, they told me they were still waiting on the part. I am very patient, but also in the meantime, my husband who had been diagnosed with cancer, had to have a bone marrow transplant, causing us to relocate for three months so I told them to please let me know as soon as they got the part and I would have someone meet them at my house to repair it. I did not hear from them and continue to wait since we were not living at the house.

Tech was assigned quickly. He was prompt, professional, and had the job done quickly. Thank you, Choice, for choosing this company.

My experience with Choice Home Warranty was outstanding, why you. Well let me tell you. I have never dealt with an outstanding customer service agent! Augustine (August) was very professional and excellent communication skills. He was sharp, knowledgeable in any question I asked of the plan he introduced to me and was able to answer it. August is a very valuable team member for your company and hope to speak with him for any further assistance I may need for the next three and half yrs that I am locked in for! And hopefully within that time frame he has gone up the ladder of promotions and left me in good hands. As a 26yrs War Veteran I was very pleased with August and his manner of professionalism!!!! Thank You.

I was never told about any service fee ($100.00)!!! I feel that I was lied to OR NOT TOLD ALL THE DETAILS OF YOUR SERVICE.. if I don’t hear back from you today 9/22/26, I will CANCEL MY PAYMENT & not use your service. I FEEL DEFRAUDED!!!!

I have been a Choice Home Warranty customer for over 10 years. Recently I had an issue regarding significant price increase for my annual contract price. I am happy to report that their Resolution Manager resolved the issue very quickly, now both of us are happy. I appreciate your consideration and cooperation. Thanks you so very much for help.

They left my tenant without air conditioning for over 64 days in Florida during July and August, and nearly cost me the sale of my apartment. I had to replace the AC unit—which ended up costing me $5,500—yet they are only committing to pay $2,600 of that amount. A bunch of thieves. I have several apartments insured with this company, and I am cancelling all of them.

Usual contractor cancellation & rescheduling issues, but ultimately a great repairman who was professional in every way.

The technician was awesome. However, scheduling by choice warranty was terrible. They scheduled the repair appointment 9 days out and I was experiencing a toilet leak, totally unacceptable.

The experience was efficient and professional, communication was ideal.

The technician went to our home the next day to check the washing machine. After a long inspection he determined that it could not be repaired. He reported that to Choice Home Warranty and we received an email a few days later. We will receive a Lowe's gift card to buy a new washer. Thank you for your prompt response.

Spoke with Noah and he was very helpful in answering my questions and setting up account.

Very professional, prompt and informative regarding my repair.

The LET IT FLOW DRAINS LLC technician was friendly and professional. We were very impressed with the quality of work! Highly recommended!

I am so grateful for Choice Warranty. Your professionalism is A-1!

The tech was very helpful and professional. He showed me what was being done.

The technician serviced my HVAC on a Sunday. That was exceptional because it was not an emergency call!!!! Mr ** demonstrated expert knowledge of my unit and explained his findings after inspecting it.

Saw tv commercial, then looked up on Google... Asked for quote and was contacted by Joe **.. He clearly explained all options and we decided vip service was best for us.. Was easiest transaction I've ever did on phone.. Excellent Service... Would highly recommend..

Technician was on time and got straight to the point of what going on with my appliance

Signed up for long-term contract in July based on father's and Consumer Reports' recommendations. First claim in September for water leak. Initial contact was good, but when I called back left number to call me back, it took 30+ minutes. Plumber came out and diagnosed hose leak from free-standing ice maker, which was denied by Choice, which I understood. Paid him to disconnect ice maker, assumed all was good until we noticed leak had started again. I called contractor who said it was a/c problem and to call Choice. It's been 14+ hours, still not returned my call.

Christian came first thing in the morning, went right to work and got the job done…very nice, polite man!!

In the past, I had been frustrated when CHW could not provide a technician to provide service and I was authorized to find my own, pay them and then submit required paperwork. This time they had their own technician and everything went very smoothly.

Robert is great! Friendly. Courteous. Knowledgeable. He answered all my questions. Very pleasant person. Highly Recommended! Thanks! 😀 Jesus loves you. 💜

I have been a customer for more than 5 years and I have had no complaints on the quality of the services I have received from their network of providers. A+!

The technician quickly solved our problem with the garbage disposal unit in the kitchen sink.

Pro price heating & cooling did a great job. Service was done with care & efficiently. The service tech was caring knowledgeable & explained the issue clearly.

They never called back. They never showed up. I had to go through the whole summer with no ac and it still doesn't work.

You people think I’m supposed to wait 7-10 days for a part to come in while I have no hot water?! I won’t renew with Choice and if it does actually take that long to get my repair. I will give you terrible public reviews everywhere I can find!

Pleasant man, very knowledgeable, pricing for seniors is reasonable.

The technician did an excellent job maintaining communication throughout the service call and kept me informed of his estimated arrival time and route. I truly appreciated his knowledge, expertise, and professionalism. I was especially thankful that he had the necessary part with him to get my AC back up and running, especially given the extreme heat. His prompt service and preparedness made a stressful situation much easier. I greatly appreciate his excellent service!

Great all around, on time, Justin was knowledgeable and fixed the problem very quickly.

Easy process. Quality technicians. Prompt service.

Tech arrived earlier than expected, but called to see if earlier time was available. I was home all day. When he arrived, he saw the problem and had it fixed within a few minutes. Greatly appreciated his knowledge and expedience in the repair.

The first vendor assigned have very inflexible hours of service so I had to cancel the appointment and start over. That was after the vendor did not show up for the first appointment and made a feeble attempt to contact me of the tenant. The second vendor did show up and has ordered a part which has to be installed.

Informative, friendly, and knowledgeable. I am glad I made the choice.

Technician was very professional and very thorough and fixed the problem. Only problem was it took 6 days to schedule a technician.

It was easy to request for a service appointment and paying for the service fee.

Amanda was great at convincing me that Choice was the way to go! She is a great salesperson.

Not worth buying. 2 major component of HOW is AC unit and water heater and both of them broke down and they deny paying for both. Save your $60 per month because you can buy new appliances with it and don’t hope for major units like AC and water heater to get fixed by them regardless of the cause.

I have been with Choice Home Warranty for 8 years now and have had a few small claims over the years and the service has gotten better over the years. The response time and the communication is great now and I have recommended them to my family and friends.

So far, I am pleased! I have only scheduled two repairs: Choice warranty handled the claim quickly and efficiently...

To fix the cooling problem with the fridge, technician was sent within 24 hours, he pin pointed the problem of Thermostat which was replaced by the technician but the problem persist, I called the technician and was infromed by him that he will recomend to replace the fridge since this was the second attempt to fix the problem without any success.

I have used this service once. Was very pleased. The company is courteous and helpful.

I was very impressed by how fast they took care of my needs. I put in an order and the next day I received a email with all the details for an appointment the next day.

The response time on my request for a/c repairs was much quicker than expected.

Upon repair inspection, the technician was not authorized to perform the repair by claims.

CHW has done a great job of covering all my home warranty claims. I have had an unbelievable year of home maintenance problems, from AC to pool equipment. I highly recommend this company. BL

Love the technician that came out from Deans. He was very professional and the most polite person I have ever met in my life. Wonderful people to deal with. They gave me great service just so professional and so very polite.

So far I am still waiting for a technician to show up. It's taken about 5 days or more to get someone to come out and fix my refrigerator.

Technician was courteous and helpful. Worked to ensure he checked everything to make sure he was addressing the issue. He even brought his ladder and climbed into the attic which is where he found the problem in one of the vents! Would recommend!

Be very careful!! If the appliance is old and needs replaced you will get only a SMALL amount of to replace it. Be careful. This company is not in business to help you out. I need $1100 to replace my dryer and am offered less than $400. In the contract which this 84 year old agreed to without seeing the contract (please read every word) is out over $700. So much for trusting. I got a 15 minute phone appointment to discuss this and basically heard, “Tough luck.” I cannot recommend this company. Be careful!!

The young man that came out here and worked on my air conditioner was good. He checked my filter and a few other things and then he went out to the outside main unit and fix it within 15 minutes. It was a great experience. I’ve worked with other companies before and I really like this company. My only drawback is I wish air-conditioning units took a priority status.

I had a very good experience with Amanda. She explained every to me so that I would understand. She has a great personality, and a great worker.

Arrived on time. Very friendly and knowledgeable. Quickly assessed the situation. Would highly recommend Jerome.

My dryer wasn't functioning normally, so I specifically requested a technician AND a cleaning of vents. The request for cleaning "magically" disappeared and I ended up paying $75 for someone to clean lint out of a hole because they wouldn't touch the vents. But they recommended I clean vents, which is what I thought I was already doing. So now I'm having to pay ANOTHER person - not associated w your plan - to clean the vents. Submitting a claim was an absolute waste of money for me, which I know is your company's ultimate goal.

I had PRO PRICE HEATING AND COOLING THAT WAS SENT TO US BY THE CHOICE HOME WARRANTY. I sent a online request for service the night it quit cooling and the next day they were here to fix our AC. I was amazed, but so glad they were able to come. The service was great, experienced, considerate of property. I thanked them for hiring good people.

Treated us with respect. Didn’t keep us on hold very long. Got to speak to a live person. They took time to explain the process to us. Thank you!

Tyshawn was very experienced and nice. Repaired dishwasher quickly and efficiently.

I was very lucky after a day and a half with no air conditioning and inside temperatures reaching up to 87°. I found out that Bennett and sons had been given the work order but they wouldn't be coming for another 2 and 1/2 days. I Contact them, spoke with owner. He told me he was going to make an attempt to get a technician out here and he called me back and he did. Very satisfied with Bennett and sons AC. As far as Choice Warranty goes. Had this issue once before where I had to wait a long time to have her air conditioner repair. Makes me wonder if it's worth having one. Sometimes you have to wait so long on something. This is such need. I totally understand about items you don't have to depend on as much as air conditioning and 90 plus degree weather.

So far my experience has been good. No complaints. I do have to wait up to 30 days to get payment to replace my washing machine. Long time to wait to wash clothes.

I appreciate the security that the warranty provides as a senior citizen.

The service was efficient, timely and friendly, I would request again.

Generally you're pretty good but it took awhile to find a site to sign in to. Then I noticed I'm paying 25 more than your offer. I wonder why that is.

Love your new AI customer service. Finally able to understand Luka.

The repair tech arrived during the stated time frame. He answered all my questions concerning the dryer and how the lint outlet works. He explained what he was hearing before he opened the back. He then told me what was wrong and that he had the parts in the truck, so it would only take a short time. He was very polite and helpful and I would enjoy having him again. I will definitely recommend your service.

Repairman himself was on time, courteous, knowledgeable and professional. The only problem was it took your company 5 days to address our problem.

I put a claim in for my AC... Stopped working today (Sunday) and a repairman will be here tomorrow to check it out.

AS far as the company that came to my house, they were great. They could only do what they were approved to do. Which your company made it a pain and additional day to get the work done. You were very short sighted on what needed to be done.

Your rep took care of the confusion with the policy mistakes. I have two policies with you and my claim originally was filed under the wrong policy.

The technician was very knowledgeable in advising me of what he was going to do to fix the many problems I had within my home. I also had an additional problem which was not listed and he let me know what was needed to repair it - I just needed to call Choice back and open a new claim.

My review is based on the process to get support and resolution rather than on the actual technician. First, you supplied a different technician who did not arrive at the stated time even though you change the time twice. Finally I was told that he was unavailable and you would have to assign a new technician. That happened a couple of days later and the appointment was for several days later. Once the technician arrive and diagnosed the problem it took was about three days for the parts to arrived so he could complete the repair. All in all it was two to three weeks to complete the resolution, I should also note that I have received a notice from the water company that my bill may be more due to the continuing stream of water from the leak.

Great service. Technician knew exactly what was wrong with the dishwasher. Repaired it very quickly. Very pleased.

Very good response and execution of parts and repair. Just wish it did not take so long to actually schedule appointment.

They have mostly done the great service when an issue is submitted.

Our recent contact with Choice Home Warranty brought us back to Ken Moore Services. This time our dishwasher was not draining and within 10 minutes of inspecting the dishwasher, Ken found the problem. Corrected it. Ken is very reliable and very honest. We are so happy with his service. Great choice on your part Choice Home Warranty to have him on your team.

Service to repair my hot water heater has processed very well.

Was very impressed with the technician you sent out. However he was unable to fix our dishwasher as the part is no longer available.

I submitted a AC service request online 11pm Thursday night and Cutting Edge was at my home 3pm Friday. Air was restored within an hour. Easy access is appreciated!

Best Choice Award ⭐️⭐️⭐️⭐️⭐️. It is worth it. Join now.

I gave you four stars only because the initial contact was not easy. I stutter and the automation had trouble understanding my needs, but the Technician from Max Appliance did such a great job. He helped me to understand what he had to do and why. He was awesome, very customer service oriented. If I should have any future needs I would love for him to be my service provider.

Too long to get service for HVAC problem. Company satisfactorily addressed the water accumulation, however they could not replace safety switch during this visit. 1 year ago, water from HVAC overflowed, repair seemed adequate for a brief time, but they would not repair the ceiling that had water damage. Both times there was service charge for visit, limited repair of presenting problem and poor resolution of concerns from Home Choice. This is supposed to be a highly rated company but coverage and quality of service provided is very poor.

I needed to change appointment time. I received a phone call from the technician, but he never left a message. He called again and again never left a message. Then he just showed up. The problem with the dishwasher is that the item that holds the filter had come out and I needed it to be fixed. In the end, the technician informed me that I needed a new drain pump and that it would take 2-3 weeks before he would get it. The dishwasher worked fine, except for the filter being out of place.

Contractor called and confirmed appointment. Arrived right on time and listened to my problem and had me repaired within 30-40 minutes. Lovit’s HVAC was very professional and knowledgeable and we could not of had a better experience.

The technician was very polite, respected our home, and resolved the issue quickly. In addition, he explained what caused our problem.

Jordan ** was very professional. He did a great job keeping me in the loop of plans and delays. Came and fixed my washer quickly once the part came in.

The service received is usually good but the wait time for some services is long.

This company always seems to respond early and provides quality service.

The timeline for the scheduling was excellent. However, how is it that possible that only a small portion of the repair was actually covered by you???? Especially after your sales person confirmed that any garage issues would be covered !!!!

Hope this time I get a technician to fix my refrigerator in a reasonable time. Have a problem before with my A/C unit and I expect someone take care action and send a local technician from GA and not from Florida. But I am still recommended to friends and family members.

They have been nothing but good to us. I would highly recommend them.

The CHW vendor (Flamingo Appliance Repair) was great! Diagnosed the problem with our Washer. Ordered the needed parts, returned a couple of Days later, installed the new parts very quickly and got us going. The Flamingo Tech (Lex) was prompt, professional, effective and friendly. Highly recommend CHW and this Vendor!

Natalie she was very patient with me when I repeated everything over. She said I am an old woman on Social Security and I really appreciate being so courteous and nice to me. It makes me feel good about what I just signed up for. Thank you very much!

Choice Home Warranty has been very helpful during my last 60 days problem with my refrigerator and ice maker. The company that selected the claim in the beginning I was losing faith but my refrigerator is now working like new. It’s been worth the warranty when looking at buying a new refrigerator.

My experience with Darrion ** was very pleasant. He gave me all the information I needed and I am glad I had the pleasure of speaking with him!

Choice Home Warranty is great! They assisted me with my washing machine not working twice. They are going to replace the washing machine by giving me a voucher. I am very pleased. Thanks!

She was very polite & friendly. Helpful with what I needed.

My Garbage Disposal stopped working and was leaking. I had tried to reset it, and use a 1/4 inch Allen Wrench to loosen it. I only got a hum when trying to activate the blades. The Technician Company called me, set up a time. The Technician called to tell me he was on the way, arrived promptly, had a brief recount of my issue, evaluated the issue, and explained the problem. He sat about efficiently and fixed the problem with efficiency. Cleaned up and departed with a friendly good bye.

I have used Choice warranty for over five years and my experience has always been positive. You cannot go wrong using them.

Changed To Choice Warranty last year and was very pleased with the rate and coverage offered. I have had one claim and the service was excellent. The web site and service request form are really easy to use.

The Technician who came to our home was knowledgeable and professional. He was the second to come and work on our issue and he completed the job in a timely manner and explained to us what he did and how to contact him if there was any problem with the work he did. There was no problem. Very satisfied with the work that was done.

Done expertly and timely very polite technician. Cleaned up area.

Tech was thorough and explained everything. Replaced part quickly.

I’ve had Choice for a couple of years now and they have helped quickly when we’ve had home issues with top quality contractors. I recommend anyone looking for a warranty to check them out! Highly rated for a reason.

Technician was on point with his assessment of the problem, Choice Home Warranty was quick to resolve the issue.

Patrick arrived on time and is extremely knowledgeable. He got the job done to our satisfaction. Very courteous and respectful.

Very polite and did the repair in a timely manner.

It was okay. I felt that my warranty should have covered my repairs.

I’m very happy to have purchased the Choice Home Warranty. The first month was free and I received a great deal. The payment is reasonable and I feel relieved that if something breaks down, it will be repaired and I will have saved thousands of dollars.

There was a mistake in my coverage address. With customer support, I could able to get it fixed immediately. There was no long wait time for the call, was quick and all done within few minutes. Great customer service.

The technician was respectful, courteous, and efficient. He explained everything very well.

My experience with Honesty Services was mixed. I was told that the technician would be at my house between 11 and 3, but would call 30 minutes before. I waited until 3 and finally called Honesty Services, explaining I was still waiting. I was told he was running behind and I was still about 3 people away. Finally the technician called before 5 and said he would be there around 5:35. He actually arrived around 6. Confirmed that my water heater wasn't leaking, took pics and finished in 15 min. Yesterday I had to call them to ask for pictures and invoice. She sent both, the invoice first, but I only got the pics. I think she tried again, but still don't have invoice. I am going to ask them to send it to my realtor, and hopefully I will get a copy. So mixed reviews.

The person who answered my phone call was very professional and took time to be certain he understood my request for service and answered all my questions. He asked what the specific issue I was having and for how long. Also were there any other issues I need to make him aware of before he contacted the correct service company to come to my house. He also informed of the date and time a service company would arrive at my house. This was a good conversation and I would recommend Choice Home Warranty to anyone needing prompt and professional service.

Goodman HVAC is excellent! Very knowledgeable and professional in repairing my air. Very impressed!

I appreciate that my issue is addressed within 2 days.

He was efficient, professional, and a Master of his craft!

I’m still waiting for you to respond to the plumbers about the additional work he had to do to finish the job.

Fast and easy to schedule service. They fixed my oven and ordered parts and had the broken parts replaced within a week. I’m extremely happy with the contractors, they were polite and professional. A+!!

The company that came to take care of the problem were very professionals and met all expectations with the problem I had and was very nice and helpful to explain the problem with my air condition. Great young men.

All went well. Technicians were professional. Was able to fix on the call out fee. It was the capacitor.

Very happy with Bayt Construction, prompt, quickly diagnosed problem & quick repair! Good job Choice Home Warranty. 😁

The serviceman was extremely knowledgeable! He pinpointed the problem quickly. The dryer wasn’t heating due to a faulty electric breaker. I was very satisfied.

I would love to give Choice Warranty a review, but as of this date I have not heard from any service provider! Consequently the water is still leaking. Tell me, how long should I consider a reasonable amount of time to receive a notification from a service provider???

Very satisfied, technician was courteous, knowledgeable, thorough, and quick.

I've been with Choice Home Warranty for about eight months. I live in the Philippines right now, and I rent out the house. I have a five-year contract and I submitted a claim three months ago, but the experience was very bad. The ice maker in the refrigerator wasn't working and it still hasn't been fixed. A man came out and the guy seemed nice, then he said, "I don't have the parts, so I gotta order it.” It took about a month then the renter told me that the tech came back out. He changed some part but two days later, there was still no ice. I contacted the guy and he said, "Maybe it's a new problem. You have to file a new claim.” I said, “No, same problem. No ice.” He texted me back and said, “Oh, you have to order a different part.” Two months later and still no ice.

The technician was prompt, efficient and knowledgeable. He explained what he did and how that helped diagnose the issue remedy. He was pleasant and not bothered by questions.

I've been a member with Home Choice insurance for many years. I never had any trouble with them...

Thanks for a job well done, took a little while for the part to be ordered and arrive. After that, everything was smooth; it was installed and working fine.

The automated claim process is quick and easy. I appreciate the efficiency.

The representative Stephanie was excellent. Extremely helpful and efficient. My issue with Choice Home is how long it takes to have someone come and do the work. Also, how they’ve told me in the past they don’t have technicians yet we were able to locate people. You might want to review your rates that you pay them as they have been mentioned by technicians.

I was pleased with the work done, and very satisfied with the young men that came to do the work. Thank you for the quick response. I was very satisfied.

Great customer service. Claim manager was very helpful.

The young man was great and very efficient and the reply for authorization was quick and painless. My first time with no problems. Perfect job all the way around.

The technician did his job very well. That says it all.

Excellent work throughout the job required to diagnose and fix the problem. Explain what needs to be fixed and complete the job.

The plumber was on time and found the problem with a leaky wax ring and also another leak in a part of the toilet. Fixed; no leaks.

Choice Home Warranty has provided me with exceptional service every time I contact them. Their vendors have never disappointed me with the quality, professional knowledge and superb customer service. My latest call was a clogged below concrete pipe from my AC to my sump pump. Jay of JS plumbing and cleaning were quick to resolve my issue.

Very knowledgeable and friendly! Always on time. Respectful.

I was very pleased at how quickly CHW handled my claim. The repair person Daniel was at my place the very next day and went right to work diagnosing my problem. He was very accurate and gad the problem solved. He ordered the piece and told me when he'll be back to install it. Great experience with choice home warranty.

Amanda was very helpful and honest about Home Choice. I truly appreciate the coverage. Thank you for your service.

Tech was communicative, on time and professional. I would highly recommend Choice Home Warranty and their professional techs!

Quickly done; helpful salesman; easy job; difficult getting an appt.

Choice is a game saver for my family. It saved me a lot of money out the pocket for real emergency when our dishwasher stopped working