Choice Home Warranty Reviews

I had a septic problem and could not wait 24/48 hrs for Choice to assign someone the job of coming out to check it. I was told by them that if I called my own person they would reimburse me at their going rate which was fine. Something is better than nothing. We had our technician call them prior to starting the job to tell them what he was gonna do and an later I get a text message saying they would not reimburse us because we did not get prior approvals. I had spoke to them twice in the morning and they were aware we were calling someone out and he spoke to them prior to starting the job. I have been with Choice for 10 yrs and up until now have been very pleased but I was very disappointed in how they handled this claim. Might be looking into a new home warranty company.

Service was very good. I would use the vendor again if I needed additional service. Arrive at the appointment time specified. Made the new key system work for my household. Tech provided fast and friendly service.

Service tech from Cortina and Sons did a great job, other AC companies just poured cleaner to open drain, service tech can't remember his name, spent plenty of time to actually dislodge what was causing problem. Very difficult and painfully dislodge, stayed with it until we actually heard something move, and drain flow completely open.

My claim was handled quickly, but not to my satisfaction. True to home warranty reputations, they find ways to reject paying for anything, plus it costs you a service call fee be told your claim is denied.

The plumber did a great job however we were told that our warranty would not cover the repair because we’re supposed to replace our waxing every 2 to 3 years. We’ve owned the house for six years and this is the fourth wax ring that’s been put on it we have up yet our wax ring yet our claim was denied. When I bought the warranty, I expressed to the salesman. The reason that we had not went with Choice past year was because of denial of claims for no reason. So we’re not off to a great start. I had to pay 100% of the repair and as of now this #Warranty is useless. I’m really hoping that changes in the near future.

Although it took multiple visits, the service was completed. The LG technician was able to replace my door seal with little issue. We also received suggestions on future maintenance from the technician that can help extend the life of the machine. I am very satisfied with the result. I will continue to use the Home Choice Warranty as it has proven its value and worth!

Very glad that they covered the toilet seat wobbly issue for 2 bathrooms. Just needed to contact them once. Although second opinion was needed, but would have been better if done in first visit itself.

Although I do believe CHW is one of the best out there, this experience with my AC unit has been bitter sweet. Yes some is covered, yes I'm getting a new unit wholesale from you for $1800, but I am disappointed in the fact that I have to pay $2875 to your technician for non-covered expenses that are required for replacement of a unit that you cover to repair, but not replace. The replacement is of no fault of mine due to the severity of the coil leak and federal laws regarding a specific refrigerant.

The technician showed up on time and debug the issue and recommended replacement of the Microwave. However, Choice Home Warranty is giving only 50% of the total replacement cost and I am not happy with it. I am a loyal customer to Choice Home Warranty for the last 6 years at least. I have this insurance for 3 houses (1 Primary and 2 rentals). I am not going to renew for my house which is due in next 2 months and will move to other insurance for my rental properties as well.

Technician was friendly and professional. Went to work quickly. Evaluated and solved problem repairing the unit in short time. Very good to deal with. The AC unit was working fine after technician replaced a part. He double checked the unit to be sure the replacement fixed the situation. The technician received the payment with the Chase app.

The technician was excellent, arrived exactly on time, and provided a very honest assessment of the situation. He charged appropriately for the work performed and was extremely professional throughout the visit. I was also very impressed with the communication regarding the appointment time and logistics. Even though the appointment was set up on a Sunday, he was quick to respond and kept me updated. It is refreshing to deal with someone so reliable and communicative.

My experience using the home warranty was great!!! My A/C stopped working. I used the app to request service. The whole process was quick, fast and easy. The tech showed up according to the scheduled time fixed the problem and made me HAPPY. You guys have made me feel a lot better about any issues around my house knowing great service is one service ticket away.

Agents are accommodating and knows their product very well. Amount of your plan is fair and competitive with other Home Warranty companies. Your 6 yr package plan is a good deal but we have yet to see if there are hidden charges in your plan.

I was very happy with the way the claim was handled for my washer. After speaking to in the supervisor who helped she was very patient and understood exactly what I was trying to explain regarding the claim money, which was offered.

Poor customer service, poor management, no responses (I had to continually contact them for follow up). Went without a refrigerator for 1 month after they sent techs out 3 times and they was told the refrigerator is not repairable, they said to me that they must send a 4th tech out... Are you kidding me! How am I suppose to eat? Run, do not use them! I pay my monthly dues and $100 service fee with no results.

They sent a tech quickly. However, when they choose to reimburse you for getting your own tech or when they make a decision to retire an appliance, they are extremely slow. I have a dryer that needs to be replaced. I accepted a gift card for Lowe's. I thought the message said it would be emailed in 24 hours. I spoke to a rep that said I would get the e-card within 30 days! Like I'm supposed to wait a month to buy a dryer! The rep then said I should buy the dryer at my expense and when I get my gift card for Lowe's, I can use it for something else! How ridicoulus! I'm only going to Lowe's for the dryer. Furthermore, I shouldn't have to be locked in to one company. Home Depot has a lot of the same appliances for a lower cost. I'm supposed to hear from a supervisor but I'm not holding my breath.

We are new customers the Choice and we’ve had to use them two or three times now and we’ve had excellent service out of them every time. I would highly recommend them. We have used them on our Central air unit and we’re getting ready to use them on our washing machine.

Ok and fixed. Took 4 days to get the parts to fix the oven... Would have been nice if the technician would put shoe covers on before coming in... Other than that good service.

From the time that I call until today everything has been excellent. The ice maker has not been replace yet. I'm waiting to arrived to be installed. Choice has been great and also the co that you send to my home for the service. Thank you.

Response from Choice was quick and the technician promptly contacted me. He came at the appointed time and gave me a heads up on his arrival. He was courteous and efficient. Unfortunately, the problem was not solved and the company promptly rescheduled a follow up visit. He probed further into the problem and figured it out. All the transaction was done in a timely manner and I was kept informed of progress at all times.

Great technician. Was on time, neat, and pleasant. Best of all knew what he was doing. Found the problem quickly and got it fixed. Roger was great. I would have him in my home anytime. With CHW, we have had only good experiences. Glad to have signed with them.

“I had an excellent experience with Marcus! They arrived on time, were extremely professional, and explained everything in a clear and easy-to-understand way. The work was done efficiently and thoroughly, and my HVAC system has never run better. I really appreciated their attention to detail and friendly demeanor. I would highly recommend Marcus to anyone in need of reliable and knowledgeable HVAC service!”

So far so Good. We are very happy with Mohammad ** from Alpha Appliance Repair. He was very knowledgeable, professional, informative, and courteous. He worked on the dishwasher and jury rigged it to work temporarily and ordered a part to fix it permanently. We will use only him through Choice in the future.

The technician was very knowledgeable and assessed the issue within minutes after arriving. The repair was quick and he explained the issue whereas I could understand. I would definitely recommend this company to others who are in need of plumbing service.

I made my first claim. Plumber came twice yesterday. Company then said repair wasn’t covered. This morning, I have the same problem and you can’t talk to someone. You have to wait for an escalation to see if we can resolve the problem. I waited 2 weeks for a technician to even come look at the problem. Very frustrating!

Kevin was sent by Air Zone to repair my AC unit. He was able to identify the problem immediately and quickly perform the maintenance actions to restore functionality to my AC system. He was not able to check my air handler due to safety issues with accessibility of the unit considering its location in the attic and the entry way positioned above my pool table. Air Zone does not allow maintenance of units in this situation, even though I have had 2 other HVAC repair companies access my equipment in this location in the past without any concerns for safety.

Choice was one of the number 1 rated companies and it’s been ten months since I decided to go with them. Submitting a claim was great and the techs were very knowledgeable. I had a claim but I found another company outside of the insurance that was cheaper to fix the issue, so I ended up going that route. I was disappointed with that transaction, but I assumed there were rules and regulations they had to follow. Other than that, the reps answered all my questions. It took a couple of days to get somebody to call back, but I’m sure every company stays that busy.

Our service man, Marco presented himself well. He was very personable and professional. He was knowledgeable about my AC and knew almost immediately what the problem was. Waiting on a part now, so he can come back and fix the AC. Highly recommend CHW and their selection if service people. Plus, I only had to pay the small service charge.

David was awesome! Showed up on time, assessed the situation and had the job done in no time! We had to wait for Choice to give their approval. Finally after 45 minutes they approved....

The technician came, but our problem was not resolved and the company we are working with is coming back out today to fix the problem. I have been very very impressed with the communication from Choice #Warranty and the people who pick up the jobs from Choice #Warranty. It was no fault of the technician that our problem wasn’t fixed. The air conditioner stopped working after he left.

Jim was very thorough and explained any question that I had. Him and his other servicemen were very polite, respectful and diligent. They cleaned up their work area and said they would return tomorrow once they were given the authorization from Choice Home Warranty.

My first claim was my icemaker went out. The technician came out the next day, and even though he had to order a part, the job was completed in less than a week. I could not have expected any better experience.

I was very pleased with the service I received. The tech came out within a week and took minutes to come to the conclusion that my dishwasher could not be repaired, and let Choice know right away. I received a settlement within 48 hours. So easy!

We put in a repair request because our dryer was squealing, banging and making loud noises. The repair guy came out looked at the dryer and said he would put in a request for repair, but it would probably be denied because the dryer still ran. Even though it was in need of repair. I am very much disappointed as we have been customers for numerous years.

The response to my claim submission was very quick and efficient. The service people were great at response and follow up especially since they had to deal with my tenant. The work was done quickly and with little disruption to my tenants.

I called fairly late in the evening when I found a leak under the kitchen sink. A plumber was here about 36 hours later and spent an hour and a half replacing parts and even snaking out the pipes. The problem was solved. I especially liked how he left the area very clean.

Job Well Done. The vendor contacted our tenants in a timely manner, was prompt and completed the Job quick. He was communicative and promptly notified of his time of arrival so we did not have to waste our time waiting for him.

I made one call and they were very professional and receiving it and setting up my apartment for service and I appreciate that and I will be recommending you all to other people that I know that might need the service.

It took him two trips to fix the problem, time will tell if it is corrected this time. The fix he did not provide us with the identical option we had before the fix. Our light now does not have a dimmer. We will not know for sure if we would recommend, until we see it working regularly, it would be like reviewing your meal before you finished eating. If we have a chance to update this review we will. I wish we had the review option after the first visit.

It took almost a month for us to get hot water. Our claim eventually was assigned to 3 different technicians and took about 5 days to be assigned to each one. Told we could get our own tech, but never told what was needed for the claim to be approved and for us to not be out monies. Call center is a joke and gives yoy the same answers every time. No one there has the authority to do anything to help you, the system doesn't allow them any leeway. Just a waste of time calling in. Plumber who finally did the work was amazing and I will be using them again.

I found operator friendly & courteous, only problem was a little in the translation, I did have little trouble understanding her. I only speak English, but Truthfully after having her repeat couple replies I got it!!

This was my first time using my home warranty service (CHOICE). The process was seamless. It was easy to access. I was given very clear directions and ongoing communication regarding how things would work. A service technician reached out to me very quickly to arrange an appointment. This was all done, service completed within 48 hours or less.

Sent Sears to diagnose AC not cooling. It was misdiagnosed but was not authorized to repair. This turned out to be good because the second technician diagnosed the leak in the line and after over one hour waiting for Choice to agree on cost and approval for repair. My sister has had problems with Sears and she is a Choice customer.

I was very happy with the technician you sent. He was very professional on time. Did a great job. I was very helpful and knowledgeable. I would definitely use this company for any issues I have regarding My home.

The response was time was ok and the technician sent out was good, however, I'm very unhappy and disappointed with the fact that I'm only getting $94 to replace my microwave. The service fee was $100. I'm getting an ecard for $194 to replace the microwave since the cost to repair it is more than a new one. A new microwave comparable to what I had costs ~$250 or more, and I'm only getting $94 from the insurance I pay into each month.

Choice Home Warranty is great, as soon as I put the claim I was able to schedule appointment for repair for the next day and choose the time frame that works for me. I was able to track the technician and check exactly when he’s arriving. Highly recommend.

The agent was not trained well. When I requested that I need a specific company he said it can’t be done. On my insistence he put me on hold and later came back and said it can’t be done. When he asked me for credit card I told him he can get authorization but just hold so that I can pay the technician on arrival. He failed to do that. I was very disappointed.

Technician was on time, take a close look at the issue and then repair the issue. He also stayed back for couple of minutes to make sure no leak and toilet flushes as intended. Overall, great service.

They were professional, clean, and showed us exactly what the outcome showed after cleaned & disinfected. I would recommend TRG to my family and friends. I will call them with small matters in need be. I am so pleased with their work.

Service assigned almost immediately. However, original appointment rescheduled twice while the provider, Appliancetech, waited for delivery of parts from LG. It took a week, from Friday April 10 to Friday April 17 for the service to be completed. The technician, Jose, was very polite, friendly, and completed the service, replacing the compressor and condenser, and the LG refrigerator is now operating as it should. Technician very good, scheduling not so much. But, I am happy.

It's easy to file claim. Some of the selected technician companies are very good. I have signed up for five years and my relatives also signed up for five years. Choice gave me extra months for signing for five years.

I am satisfied with the service provided. Repairs were completed promptly and the Technician was professional and efficient. This is my first reliance upon my home warranty contract and I will expect the same response for any future needs.

Matt was here when he said he'd be and was very friendly. He got right to work and finished in excellent time. Really liked him. Cleaned up after his self and took the old water heater away with him.

I am so disappointed. Our refrigerator/freezer quit working 6 days ago. I called you the next day and made the claim. A technician was scheduled two days from then. He was a no call/no show! I called your number every day to communicate despair- we lost all food/ frozen food! Then days go by without a new appointment- Today, we got an email stating we now have an appointment for three days from today! That will be 10 days from the day the refrigerator broke.I have paid my monthly payment of $75 dollars a month for I think since 2023. That would equal $2,700. I believe your service should be far better.

Had a problem with one of my outside AC Units where it was running continuously and copper tubing was frozen, Technician Arrived. Made his on time. Proceeded to inspect the cause and took care of my problem.

Getting service takes too long and being without appliances and waiting for technicians. Refrigerator tech this last time was thorough and waiting in approval hopefully will go quickly. My refrigerator went out Thanksgiving and still not replaced. It does not have good reputation with service providers.

Daniel from Water Way Plumbing came out to fix the leaking shower pipe that runs from the wall to the showerhead. He went to Home Depot, got the replacement part needed, and installed it quickly. Daniel was fast and efficient. Daniel was also courteous and kind and on time. I would highly recommend him.

Submitting a claim to Choice Home Warranty has been easy and very good. I've had them for four years now. It takes about two days for a technician to come out from the time that I submit a claim. My interactions with different technicians have not all been positive though. We've had some problems. One of the technicians stole my wife's credit card and went on a shopping spree that afternoon before we could discover that it was missing. He got arrested. So, apparently, Choice had not vetted him very carefully because he had a past record. I've had two other bad experiences for service where they didn't know what they were doing and they took forever. Other than those, most of the claims have been fine.

I appreciate the excellent support provided by Melvin on the home warranty policy. He explained the savings and advantages of taking 3 year policy. He was responsive, professional, and supported to take the coverage promptly and effectively. Thank you.

I would not recommend this home warranty company. I submitted around 10 am on 4/16/26 that my air conditioner was not cooling. At 5 pm the following day (4/17/26) my case was assigned for repair on Saturday 4/18/26 between 1 pm - 5 pm. Then on the day of the appointment, the repair company sends me a text at 10:42 am that they have to reschedule and the next appointment available was Wednesday 4/22/26. I could not reach anyone at the repair company, so I called Choice Home Warranty 3 times but no one was able to resolve this issue. Your Customer Service agent just put my repair back into dispatch for another repair company. I have been without air conditioning in Georgia since 4/16/26 and today is 4/19/26 and I don’t have any resolution to my problem. I don’t even have a repair company assigned to my case, so I’m back to square one. This is completely unacceptable, and I’m considering canceling this membership.

The technician was great. Let me start there. Polite and helpful. However, my experience with Choice during this whole process has been horrible. The customer service HUMANS are practically impossible to reach. Everything is robotic voices who cannot understand me or online AI responses. My claim had the wrong date, wrong scheduled assessment time, and more because I could not find a human to talk to until I finally panicked and spammed the 0 key. Finally I was connected to a human to help me fix all the mistakes. However, I’m still waiting around and dealing with a denied claim which was denied from faulty information that was given to a robot instead of a human in the first place. Hire humans.

This warranty repair was quick and Painless. Alex with Oasis kept me posted on his ETA. When he arrived, he was very professional. He identified my issue, walked me through the process while making the repairs and was overall awesome! This was the easiest warranty claim I’ve ever had.

Vendor has visited twice to ensure the proper description of the problem, but it has been 2 days ago. We are without air conditioning in half the home, and we just need to know that you have the information to plan a course of action. Appreciate your getting back to us.

Professional, on time & friendly. Issues with aircon not cooling. Luckily was quick fix.

Filed a claim on line. Very easy. Had a technician at my home to repair my HVAC issue within 48 hours. Technicians arrived and diagnosed issue and got approval from Choice to repair within two hours. My HVAC is working again. Yayyy. The technicians dispatched by Choice were awesome and so is Choice.

The technician came out and he discovered that the issue wasn’t because of the appliance for which the original call was for. He walked me through the issue to help me understand the actual cause of leak and where the water was coming from; I really appreciate his honesty and his willingness to help when it would have been completely understandable if he had decided he didn’t want to help me. CHW has partnered will their choice of appliance technician companies.

The entire process was Quick and easy. The repair was completed in 30 minutes. He was on time and called me prior to his arrival. I am totally satisfied. I recommend Choice Warranty service for home repairs.

CHW went above and beyond and got a technician to come on a Friday afternoon when we desperately needed refrigerator repair. Dimitriy from SDE Engineering was dispatched and arrives with all the tools and materials necessary to do a complicated operation involving puncturing copper tubing on a closed system compressor, soldering the copper with an acetylene torch and recharge a full load of coolant on a built-in 48” KitchenAid refrigerator freezer. 100% effective repair by a thorough professional. Top notch.!

Submitting a claim with Choice has been very easy. I do it on the phone. I never had any issues with their reps. Everything was smooth. I had one person come out. I had two separate claims. But he was very respectful, knowledgeable, and timely. He had to come back in two settings. But he was able to do everything. It was a good experience. It was definitely done to my satisfaction.

Choice Home Warranty is awful and I don't recommend anyone buying into it. The sales people are like used car salesmen, and half the time they are reading from scripts. They tell you everything that you want to hear, they agree to everything you request, but when the time comes, they don't cover anything major. My dishwasher stopped working, and the repairman they sent said they couldn't fix it. Instead of replacing the dishwasher, they gave me about $150 for me to buy a new one. You can't even get a used one for that amount and then you have to pay for someone to install it. Both my toilets no longer flush properly, and the two plumbers they sent said they needed to be replaced. The Choice agent denied the replacements. Choice is awful, and I would never recommend them. I discourage anyone who asks me about it.

Alan from GK restored my belief in contractors. He was thorough, knowledgeable, and demonstrated excellent customer service. He repaired my outside AC unit to perfection, and he was prompt! I am beyond thankful.

Worst service I have ever received. I had been with American Home service, received great service. Choice said they had service people in the area. When I called for service, they assigned a person 80 miles from my home. I needed a plumber, they sent some handyman. Took him 7 days to get to get to my house. Was to be here between 11 to 3. Came at 5:30. Say I need a new garage disposal. Tells me it will take at least 10 days. This is the worst. Do not go with them. I'm going back to American Home Service. Cost a little more, but great service.

I’ve been with Choice Home Warranty for many years now and I couldn’t be happier. When I submitted my first claim, they contacted a service provider quickly and had a technician scheduled within 48 hours — I was impressed by how fast and smooth the process was. What I love most is the convenience. I never have to go searching for a repair professional on my own — I just call their 24/7 customer service line and they send the right person to my home. Every technician they’ve sent has been local, licensed, and insured, and the service has been prompt and professional every time.

The technician was friendly, professional and resolved the issue. It turned out to not be an AC problem but an electrical problem. He still fully assessed my system and confirmed that the AC system was working properly.

Thankful for Choice Home Warranty and cool air. When air conditioner was blowing warm air, I called CHW. They had us set up with Kingz Cooling to be here the next day. Kingz Cooling did a great job evaluating and fixing the problem efficiently.

We called and made a claim, it was an emergency, but when I called back, the computer was still looking for a service person. We called another company, and they came out and looked at what was wrong and fixed the problem within an hour. Not happy with Choice Home Warranty.

I purchased Choice Home Warranty to save money, instead, they’ve cost me a lot of money and put my family through weeks of stress. No heat for WEEKS during the coldest part of winter in NY because of a broken boiler. Now my stove has a gas leak that still isn’t repaired. Choice keeps telling me “we’re escalating.” Whirlpool says “call your warranty company.” The technician says they’re “waiting for parts” with no updates. Meanwhile I’m forced to buy food daily for a family of four. This company takes your money, gives you scripted lines, and leaves you without working appliances for weeks. They refuse to replace anything and hide behind unresponsive vendors. People deserve to know what they’re signing up for. @ChoiceWarranty — DO BETTER.

Choice Home Warranty found a service technician to replace spring in garage door. The technician was on time, friendly and did a great job replacing the spring. Choice Home Warranty kept me informed on progress and what I should expect.

The crew was here right on time. Had the tools they needed, and parts they needed. The job only took an hour and half. They also cleaned up after they done the plumbing. Showed me everything that was done. Happy with service. I wasn’t sure how or when they would get paid from you all??? But I confirmed job was completed and satisfied.

I have 4 policies for my homes and enjoy peace of mind that I am covered in an event that something unexpected breaks down. The customer service was great, very easy to get the policies set up. Friendly and professional.

Very disappointed your initial offer of $194.00 to replace my microwave which cost over $1,000.00 was not only a joke but then you only want to pay up with a Lowe’s gift card. Very disappointed and will inform other people looking for a Home Warranty.

As a first time homeowner, I was impressed about the time and care Raulee took to explain the insurance options, and coverage in great detail to me. I had called a couple of different home warranty companies before, and the person just raddled down the policies, and in general not being helpful. Raulee made sure I understood everything, we had an actual conversation about all my options, coverage, etc. - It was a great experience, and I signed with Choice Home Warranty. Thank you!

Excellent service. We are very satisfied with Choice Home! Will recommend them to all! The response was very quick and the technician was experienced! Once the part came in, he was back to finish the job!

The Two guys who showed up early did a fantastic Job. Very professional and just fine young men. I would highly recommend SC Plumbing. Great job and understood what we needed done. Would definitely use them again. They wiped everything down when finished.

The technician (Jerry) was on time, very polite, very knowledgeable and answered all my questions. He explained the problem, told me he would order parts and that Choice Warranty would get back to me.

Claim process, allocation to a service company and actual visit was seamless. Great experience with Choice and the service provider. I provided some detail of what was happening, the technician did a thorough analysis AND had the part with him to fix it the day of service call. Technician was in and out in about an hour, replaced the part and everything is working good as new! Great experience!!

The spigot on our well pump was left on from it was last blew out and when we turned the sprinklers on, it was running and we didn’t know it. So, he just turned the spigot off! He didn’t give us a receipt!

I am pleased with what CHW did for me however I wanted my heater and a/c guy to do the work. So I will pay him the $85.00 owed to him for figuring out what was wrong with me a/c. I think you (CHW) needs to be more accepting of what I want versus what you want. I bought this home warranty on the premise that I would get to choose who I want based on the knowledge I have of the local market.

The repairman figured out the issue and set an appointment to come back and fix it. As it was the seal around dishwasher it would have been nice to get it done that day, but the response was swift and accurate.

From beginning to end, my experience with TB Plumbing was excellent. The flood of water under my kitchen sink turned out to be a bad disposal. I frantically called TB Plumbing and spoke to Daniela... She could not have been nicer. Daniela managed to get me an earlier appointment and Brad was able to come an hour earlier for the service call. Brad was great. He was able to find the problem, had a replacement disposal in his truck and finished the repair in less than an hour. Now, that's great service. Thanks TB Plumbing!

Technician who came out was very professional, knowledgeable on unit and I couldn’t have asked for any better service. Thank you for being prompt and taking care of my cooling problem in a quick response.

Our experience was good. The first technician that came out checked over the freezer/icemaker and ruled out any other problems before proceeding with the repair. Not sure what happened but we had to have a 2nd technician come back to flip the ice dispenser shoot plate. Everything works perfectly now.

The technician was very knowledgeable and efficient. He made sure that we understood what was wrong with our washer and how soon we could expect the repair would take. I would give him 10 stars if I could.

CHW was very quick with a response to answering my call and getting someone assigned to my AC breakdown but with temperatures in the high 80's for a few days the assigned service provider will not be out to do repairs for over a week.

Techs have been professional. This one was excellent and fast. I didn't appreciate Choice sending 3 different emails with 3 different times for our appointment the day before and the day of. We've had problems in the past with the foreign call center being polite but unable to help and unwilling to allow us to speak with a supervisor. No ability to help with problems may be the reason we pick a home warrantee company with a USA call center so they will understand the problem.

CHOICE HOME WARRANTY. The pool technician Carlos from Saturn Creations Pool & Spa LLC who came out for the repairs was totally incompetent and seems like a unscrupulous pool company. He blew up the filter did wrong diagnosis in front of the tenants tightening the clamps too tightly. He thus told the tenants that he would be liable for his mistake and thus would return to replace the filtration system that he blew up. He never returned but instead called the tenants on the 08 April and asked for $100 so that he would come back to return and do the repairs that were caused due to his fault. Instead he seems to have called your home warranty company and made up some nonsense story about pool not maintained. The pool has been maintained by the tenants regularly so the pool company contractor is lying totally.

Work was scheduled and performed very well. It was nice to have an actual LG person work on my LG stove - - the person knew exactly what to do, what parts to order, and promptly scheduled a time to come back to install the new parts. All in all a good experience.

Service technician from Flamingo was very informative and courteous. He came within the promised timeframe and kept us informed as to when the necessary part would arrive and be installed. As always Choice provide service as promised.

We've been with Choice Home Warranty for a little over a year, and I have spoken to the representative several times. They've gone green, and they don't mail anything out, but we were able to overcome that. My wife was able to get all the documentation. When the AC broke, they hooked me up with one of the Choice air conditioner companies, Pendergrass Heating & Air, and they came in and checked everything and ordered me a unit for the outside. They've done an absolutely wonderful top-shelf job. When Choice was contacted, it was a little bit difficult because I'm 74 and I do not do computers. My wife had to deal with it, and once we learned how to go about doing things, everything went smoothly. Overall, Choice Home Warranty has been top-shelf when I needed them, and they did help me save money on the AC unit.

The technician was awesome, however, you would not allow him to complete the repair even though he had the needed part in hand. I would recommend him, but not Choice Home Warranty! The technician was friendly, and knowledgeable about what my dryer needed to be repaired. Easy fix, but CHW would not allow him to make the repair and they said it was not cost effective (for CHW, not for me, the customer)! He could have had my dryer up and running in just a few minutes but was under contract, so he couldn’t do it. I am still without a dryer and now have to take time to go look for one, costing me much more than the small payout amount. I will never do business with CHW again once my contract expires in September!

Chris was very helpful and explained the coverage, deductible, and waiting period in great detail so I had no other questions to ask. And the one question I did have he answered promptly and had great respect for me as a customer. He made me glad to be a member of CHW. Thanks Chris

Hello, My name is Jacqueline **. I signed up this morning with a gentleman named Sean or Shawn at 888-503-6847 ext **. I gave him my credit card number, and the initial amount of $54.75 change was debited from my account. My husband and I decided to wait to obtain home warranty coverage because our house and appliances are only 4 years old.

A claim was submitted on 3/22/2026 for HVAC system. To this date and after they sent two incompetent HVAC firms, the system is not fixed with promises of tomorrow, in two days, as soon as we can, and every excuse in the book. Choice customer service always responded to our calls but no action followed.

2nd Tech was amazing, worked to figure out what the issue could be, really happy Choice reassigned the claim. Nazar was more worried about getting the oven fixed than anything else. Highly recommend Eyebee Solutions... 100 out of 10.. Best tech I have ever had.

Great experience! My A/C was blowing hot air, and Mr. ** was very professional throughout the process. He called ahead to coordinate a time that worked for both of us, showed up on time, and fixed the issue quickly. I really appreciate the excellent service.

Andrew, the technician from Green Earth Heat and Air was outstanding!! He was very timely, professional and thorough. He explained everything in detail and was very patient in answering all my questions. Would definitely recommend him.

Great service and professional. I do recommend them. I am happy with them and happy to be a customer. Better than previous company I was with. I would not go back.

We had an issue with our GE dryer. We called Choice and set up an apt. The GE Tech came in a timely manner and was knowledgeable about our issue. It was a quick fix and he was on his way. Overall a great experience.

I want to thank Anthony Acre for the great customer service he provided today. I cancelled my Home Warranty with another company today, for their bad service I had with the last person I talked to, and because of the price increase. I called Choice Home Warranty for the first time, and because of the service and price, I signed up today with them. Thank you!

I live in Elizabeth Colorado. Every time I have tried to file a claim I get the run around. I need my septic pumped...No one is available. Honey Bee and American Septic is available at the end of the week. I need my sewer line cleaned. No one is available. What!!!! I am paying for a service of $66 a month and you tell me no Plumber is available to come and clean a drain. I called 4 different places and they can come out by the end of the week for septic pumping or cleaning the drain. Why do you say you cover my area and then when I need something done....no one is available. I will be cancelling with you as you are just stealing my money.

I've been a Choice Home Warranty customer for several years. Submitting a claim has been spotty. I have rental properties, and one of my properties needed two HVAC units. They claim it was not covered. On another rental property, I had an 80-gallon water tank, and they claim that they would only cover 70-gallon water tank, but they wouldn't pay for a 70-gallon water tank. Their agreement requires arbitration contesting the fact that they didn't pay for the water heater because they should have just paid for the 70-gallon water heater since that's what they pay for. On my house, they came out and the front of the microwave have come off, and there was no follow-up to replace the microwave or to put a new cover on the microwave at all.

Mrs.** help me tremendously when my claim was denied. She clearly respectfully and professionally explained the exclusion that was related to my issue and was able to get a fair and reasonable exception so that my issue could be repaired and resolved.

We first met Dorsey Plumbing ref a hot water heater. He came prepared with the parts required, was efficient, and felt very comfortable having him in my home. I then had a second claim and requested the same provider, and he picked up the work order, came by to assess the problem, returning with the replacement and installed it in a timely manner. I have been with Choice for many years and was close to using a different warranty company. When I spoke with the salesperson he advised me that under the new CEO, things were different. I elected to stay with Choice and to date have been pleased. The claims we have had are what I would consider minor, so I can't comment on a large claim, and hopefully I will never have to.

My sump pump went out 4/15/26 at 2:47 am. Called & order put through for 4/20/26, which I'll be on vacation. Called the contractor & they came out at 8:10 a.m. & completed the job at 10 am! Now it's storming! Done in the nick of time. I would like a receipt, though.

The technician was excellent and friendly and respectful, and cleaned up after himself, which you don't see often! I was however, very disappointed that Choice Warranty did not cover the repair of the pipe that needed to be cut to clear clog, though the contract did not make that clear the pipe was in open area. I don't know how else they are supposed to clear a deep clog!

Our pool technician was absolutely amazing! He was kind, professional, and very easy to work with. He worked efficiently, explained the process clearly, and made sure we felt comfortable every step of the way. He answered all of our questions and was incredibly helpful throughout. We couldn’t have asked for a better experience, highly recommend!

I was pleased with the service I received from the Choice representative. Both in reporting the claim and the plumber who came to my rescue. He was very polite and knowledgeable and solved the problem in a short amount of time.

KSR Aquatic Pros did a great job in tracking down the problem with my pool heater. Kayden stayed until he knew what the problem was even though there may be other issues in the future. He got the heater up and running so that when I need it, I can use it. Thank you, Choice Home Warranty for finding a service company that cared.

My attic fan would not turn on. I filed a claim and paid the $100. Your repairman inspected the fan and said the fan needed a new motor. Your compared approved $70 toward the new motor, even though the repairman said the cheapest replacement would be around $250. He and I both researched and tried to find an attic fan”

Repairman called to give me a more exact arrival time. Showed up with booties, and all equipment needed for this repair. Explained what he was doing and why. Explained 30 day guarantee. Was pleasant and courteous, gave advice on the setup of garbage disposal.

I had a very nice experience with Choice Home Warranty. Choice responded quickly and got me a quick service date. I’m very appreciative for the quick response. Thanks for being so cooperative. I have been using Home Choice for quite a while and have had nothing but quick and great service.

Efficient, professional, friendly. I only wish he would have called me that he could not come during the assigned time window. All my calls went to an automatic voicemail system and were not returned. All was forgiven, though, when he finally showed up and did an awesome job.

My 3-year Choice Home Warranty policy has worked well for me. They have replaced parts on my air conditioner, furnace, hot water heater, dishwasher and cleared my kitchen sink drain in the past 1.5 years.

Very happy with the contract Garage company you provided. I am kind of disappointed that Choice Home W. did not cover the rest of cost for the claim. Also the scheduling calendar was not correct and it does not work correctly with the contracting company schedule. This was not clear in the instruction provided, it only mention to contact if you have any questions but not any scheduling questions.

We had a problem with our LG Washer. When we called Choice we got a very friendly and fast response. The LG repair company called within an hour and made an appointment. They arrived on time and their technician, Cesar **, was great. He was very professional and made sure everything was working great before he would leave. So happy with the service we received from Choice.

The technician Honest Construction from was very friendly and detailed. He visually showed me the problem and advised me on how to prevent the problem in the future. He was extremely helpful with providing information concerning the matter and he was punctual. He showed up for the job a day earlier than scheduled we adequate communication.

Ty was attentive to my concerns and thoroughly checked the a/c system, then clearly explained his findings and shared advice on continued maintenance. He spent time assessing the conditions and speaking to me in layman’s terms. Offered that if there were further questions, that I could contact him.

Job was on time. Technician CARLOS was absolutely knew what was wrong & did Good job! Congratulations for choosing Good Local Company! I would Recommend Choice Home!!! At same time I was very helpful & offering cold water & treating technicians with respect! It takes TWO to respect each other!! I would Highly recommend!!👍

This last service was amazing. After having a very bad experience on previous service, this one was completely different. My request was taken right away, proper technical service company was assigned and appliance was repaired in 2 days!

The company was great to work with. I have used them several times now and they have always provided a thorough diagnosis of the issues with my refrigerator and have replaced necessary parts in a quick manner.

Same issue has gone on over 2months. I finally got a company that knew what they were doing. He needs parts the other technicians you all sent out messed up when replacing and you all denied the claim but said you never told the old technicians to replace so not sure why claim is denied.

The tech showed and was very courteous and professional. We were pleased of his work and cleaned up after himself which awesome. I hope if I have anyone come my house to fix anything it would be nice if you send him. Thank 😊.

Our washer tech was fine. Almost immediately, Choice said you needed to replace our washer. The issue is, more than one week out and we are still waiting our E Gift card for Lowe's. Means WE have NO washer and a family who has laundry. Could we hurry that along. Supposed to come via email.

My sister has Choice, which was how I knew about it. My experience has been good so far, though I had a small issue with a vendor not following through. But when I reached back out to Choice, they got someone else out there, and it was resolved.

The technician did a very good job. Kept us informed and returned to finish the installation of the faucet at a time convenient for us. He informed us during the first visit of what to expect and next steps which we greatly appreciated.

Patrick, the Owner of Honest Construction N Action worked on our plumbing and he was outstanding! He was professional and timely. He discussed the scope of our project and when unanticipated challenges occurred, he worked with us and CHW to resolve them. He is knowledgeable and his dedication to our project was impressive.

They were responsive to the issue I am having. However, I asked to expedite the issue, and they said they could not do that. In the meantime, I am losing everything in my freezer! Please ask them to expedite my issue

Will from Rebel Overhead Doors was very courteous and accommodating, he came the same day and helped with our situation, he was very polite and professional and did a great job. I will definitely recommend him for garage door opener services.

Technician was great. Choice is not. Do not agree with the warranty service and the coverage they provide. Had a broken ceiling fan (nothing fancy, just an ordinary fan in a small bedroom). When it was time to have the fan replaced, I was told they would only cover $70 and I'd have to pay the rest. Very hard to find a decent fan for that price. Found a 'basic' one and it was still $115. I will be cancelling Choice Home Warranty.

Claim # ** for Ceiling Fan. Started great but it was filed on 2-23-2026 and I am still waiting for the electrician to install. I have contacted him numerous times and he has more excuses than Carter has liver pills. Claim# ** Was wonderful. The problem has been rectified and the representative from All Star Plumbing was great.

Great customer service, the person who helped me was very helpful and explained all the details I wanted to know. I will recommend this company to all my family because I will pay less money, compared to my other company that I had....OS

CHW are experts at finding ways not to pay a claim. Well I just got off the phone with the absolute worst representative of any company I have ever had the displeasure of working with. Choice Home Warranty just said I would not be reimbursed anything for my water softener because I did not follow their correct (purposely confusing and ambiguous steps).

I was most pleased with Juan’s punctuality, his professionalism as well as friendliness and genuine concern for getting my dishwasher in proper working condition. I say the same for Amour whom was here 10 days prior.

First of all I reported my dishwasher over a month and a half ago, SEARS Repair kept on canceling their appt and gave the wrong diagnosis, finally someone came, said it needs to be replaced, Choice Home is giving me a Lowe's voucher for way less than what a dishwasher is, and I have to pay for the new dishwasher to be installed and any hoses and gaskets, this company never again. I really have way more to say about this company, but I'm not going to stress myself over a dumbass company.

Technician was quick, courteous and fixed issue with my refrigerator easily. He explained in easy to understand terms what was wrong and how he would be able to fix the problem. He let me know 30 minutes before his arrival he was on his way. He cleaned up everything and even started to clean up the inside of my refrigerator where it had been leaking. He went above and beyond what was required.

Bertrand showed up right on time, was courteous and efficient. He diagnosed the problem and ordered the replacement part, after getting the approval from Choice Warranty. We will call him once we’re back in town to have it installed.

Michael ** expertise was unmatched today. I heard such great experience in representing Choice Warranty during and after our conversation. I was convinced that this is the company I needed to be with as I didn’t have to wonder about anything because Michael explained the plan to me and made sure I understood the coverage I was purchasing.

Great company. Get to my claims fast and work has been excellent from the service people. I would recommend this company to everyone. Price is good and they have not raised it after the claims. Although I have only had three.

Well I should of gone with Choice first. They are exceptionally well trained. Customer service was excellent. Signed right up. No issues. No problems. Seem to me everybody should sign with Choice Home Warranty. Prices are great also.

I had a great experience. They came out within one day and fixed my problem on the same day. They explained the problem and what was needed to fix the problem. In addition they verified the problem was fixed.

At first I was not sure if I was talking to a human or not. This was a unique situation as I was going into the hospital the next day. Was not going to be home for a week. The repair needed to be done in 24 hours. I was able to get info about my closing by creating an account online. I place the call to the plumber to explain the situation. He told me to call at 8:00 AM the next day. He did not answer his phone until 10:45 and his voicemail was not set up. I was beginning to panic. Sent texts to try to communicate. His wife finally called me with the appointment info. The repair took place at 5:30 for which I was grateful. Serviceman was polite, informative and professional.

My toilet was leaking through the ceiling. I filed a claim with CHW. They send someone out. My ceiling was cut open, they took some pictures and told me it’s the wax ring seal (which is covered in my policy). Suddenly my claim was denied due to a broken flange which is not covered. After several back and forth and appeals, they told me that there is nothing they can do and I’m on my own. I called a plumber, it was the wax ring seal that he replaced. He also said that there is no way that you can see a broken flange from the pictures. I called CHW and wanted to get reimbursed, because the wax ring seal is covered. They said they can’t do that because I should have gotten authorization for a second opinion. As many times as I talked to claims adjusters, nobody told me that I have to get a second opinion authorization. This Company only wants your money!!! Be aware!!!

Quick response to service request with appointment set for next morning. The technician arrived promptly at agreed time and was able to identify and resolve the problem quickly on the first visit itself. The technician was knowledgeable and efficient. The communications from Choice and the service provider were good too. Great experience overall.

Technician did a good job but he did not take the discarded pieces with him or boxes. He stated he could take it to discarded them and we would have discard of the washer cylinder. At this time we are unable to pick up anything that is heavy and are not clear where we would discard of it. Also the previous technician did not order hoses and we told him there was leak and he never looked at it or order the hoses. The new technician told us it was hoses and we went and bought them because we needed it done as soon as possible. We can’t keep going to the laundromat and spending that extra money. While this is inexpensive now we have to find someone to put them on as we can not.

Getting Choice Home Warranty has been a great decision for us. Whenever we have an issue with anything from the AC/heat, the refrigerator or washer and dryer, it's covered. Choice Home Warranty works with some amazing contractors, who cares about their work.

Choice home warranty uses an automated system to assign you to a tech, however I was assigned to a tech that I waited 2 weeks to show up. On the day of my appointment the tech never showed up. Prior to my appointment I never got a call to confirm my appointment and when I called Choice on the day of my appointment to confirm that the tech was coming I was told my appointment was rescheduled for Monday. I was never given a notice, a call, text, or email of this change. The number that is provided in the app for the company Blue Tech Mechanical does not even exist, the number that was provided goes straight to voicemail and says the company does not have a voicemail set up on the first ring. You can’t leave a message and no one ever answers.

Steven was a great technician. He was professional, friendly and efficient. He offered advice to keep my appliances up and running. He came out to fix my dishwasher and microwave and both services were above and beyond expectations.

I was very pleased with Donovan, the technician came that came out to repair my springs on my garage door. However, I was not happy that I had to pay an additional $229 on top of the $85 service fee. Knowing that the door would need balanced after the springs were replaced, why would that not be covered as well. This is something that goes along with replacing the springs. It has to be included in order for the door to work properly. Very unhappy this was not covered. I basically paid just a little less than what I would have paid if I didn’t have the warranty coverage. That is, with the monthly fee, the service fee, and the additional cost for the balance.

The service was excellent from the beginning of scheduling the appointment, to getting the work done. The repair person was on time and they were able to do the work on a Saturday morning. I would recommend them to everyone.

We have been with Choice Home Warranty for many years and have used their services a few times. Recently our AC broke down, we requested for a technician to come have a look at it, there was nothing that could be done to extend its life, it was over! we were wondering how this would work with the insurance as this is an expensive equipment. Choice reviewed our claim and agreed to replace the unit, of course we had to cover part of the new unit it was expected and fair. They made arrangement to order the new equipment and within a few days, the new unit was installed by a professional technician. We are very satisfied of the rapidity our claim was processed, of the quality of the AC unit and of the installation.

What a great tech. He diagnosed the problem very quickly. Will order the part and have it repaired soon. I am looking forward to being able to use my oven again. So will my family! Thank you again.

It’s great that Choice will be giving me a voucher for a new washing machine, it’s nice I’ll be able to choose what I want. However, I’ve been waiting since late January for someone to fix my stove. The first guy that got sent out couldn’t get it working properly after coming out three times, and the second guy they sent out stopped responding to calls and texts asking for an update; I last heard from him a month ago. I hope even writing this review isn’t going to make them even slower with resolving the issue.

We were surprised and disappointed to learn that we would receive $406 to replace our washing machine. You determined that we could replace the washer, with all the same features and capacity of our existing machine, for this amount. We found, including at Lowe's, that we could not replace our current model for under $570 plus delivery, installation and removal. I did reach out to customer service but that individual seemed ill equipped to be helpful. I would be interested to know where you think decent washing machines can be purchased for $400.

While we were able to get a claim number quickly, vendor assigned gave a service date more than a week out! Don't know why there aren't more available vendors, this is a very well advertised home warranty company.

So far everything was fine!! I’m not able to give full details because the work have not started. Also, if a human being was on the line, maybe I did have more questions. But I’ll see when someone is assign to my claim to write a statement on the outcome.

In the past (with Choice Home Warranty) I've had problems with taking things a very long time to be fixed or not fixed. However, this time everything was fixed within a week. That was great service. Thank you.

Service was very quick like the technician knows what's wrong. He went directly to the heater, remove the bottomed the bottom heater band and showed a rutted section of the band. He replaced it and said he was done. My own personal view. The first technician from Desert Rain should have inspected the heaters rather than turning it on and claimed that the flickering garage switch could be the cause. Second technician from Forever Plumbing, removed the bottom heater and found it was defective which he replaced. Comment 1. How come the first technician did not inspect the heater? 2. Why did Forever plumbing only replaced one heater, although he commented that the bottom one usually goes out first? In both instances, both services assured another possible service down the line. And Choice had to accept what they did. I guess that's how business goes.

Mr. ** was very professional. He went out of his way to do the best job ever. He showed a great deal of knowledge about what he was doing and what was needed to do the job. I have never seen a more thoughtful, helpful person do repairs in my home.

Had my water heater replaced, it was leaking. The work was done by 2 professionals. Took about 3 hours. New heater works perfectly. Aside from the additional expense of $850.00 for items not covered, I couldn’t be more pleased.

I was not happy at the time it took to assign a technician to my claim. I called 3 or 4 times to get this claim started and each time I was told they had not seen a call in from me since January. This was very frustrating and the first technician in January failed to rectify the issue and actually caused another issue with the faucet. But with patience and the last call, a technician by the name of Mark ** was assigned. He called to introduce himself and let me know when he would be by. He also called on the day of to let me know he was on the way. He not only fixed each issue but made sure everything was working before he left. This was very good, professional service which made me feel better than what I originally felt.

I’m so thankful for Choice Home Warranty. As a single mom I appreciate the ease and cost savings of being able to file a claim when things break around the house! I sent out a repair person quickly and everything I have submitted has been covered.

The technician was professional, polite and thorough with the task at hand. The replacement procedure went smoothly. There was a bit of confusion in regards to the visit fee, but that confusion was resolved quickly. The only draw back I have was that I was not presented with a printed warranty for the garbage disposal that was installed. Otherwise, the work is appreciated.

David ** went above and beyond for us! When the first technician canceled, he quickly stepped in and made sure we had someone out to help as soon as possible. He stayed on top of everything and made what could have been a stressful situation so much easier. Truly appreciate his responsiveness and dedication.

3/10/2026. I received same day service, in lieu of heating problems. Your staff were prompt, courteous, and efficient. They realized my dilemma and went right to work. Folsom Heating and Cooling, Tim Folsom Owner, quickly got called me and was out the next day. He was professional and knowledgeable. He advised me of the problem, the mother board on my air handler was gone. He spent, unique part, time to locate the part, and finally found it in Connecticut. He was determined.

He was on time; diagnosed the problem and ordered the needed part. Another technician returned the next day and installed the part. My only concern was that they didn’t call before coming back out to do the install but luckily we were home.

Quick response to repair request. After initial request, a repair man was here within the week and repair was completed the following week, after they received the needed part. The repair man was knowledgeable and friendly. He did a great job.

I was not approved for a service that I needed, what's the point of having a warranty when I need you my claim is rejected? I will be cancelling this policy and look for someone kinder who does not abandon their clients when they need help. I will definitely not recommend this company to anybody.

Polite - knew what he was doing - got in and out in short time. Would help if we could get a more specific time but understand if this is not available. Saving an entire day seems a bit too long.

Tech was very nice and seemed to be knowledgeable, but time agreed upon was not honored since I was advised that he would be about 2 hours earlier. It cost me at least $100 to leave my meeting earlier than the time agreed upon, and pay for special transportation, but tech showed up later than the original scheduled time.

I was anxious because my sump pump went out on an holiday weekend and there was already water in the basement. A company did accept the claim but not for days later. Thankfully they were able to come sooner and installed a new sump pump.

I put in a claim for water heater on Friday. The technician called right away and was here that same day. He told me he had to send in some paperwork to to Choice Warranty to get it approval. The next morning I get an email from Choice saying they're charging me $700. Of course I was curious to see the breakdown of what they would charge me for. I haven't touched the picture below. Come to find out they're not even paying for the water heater. Very upset with them. Tried to call and was told that I could not get anybody until Monday. My house is flooded so I can't wait but I just wanted everybody to know to be careful with this company.

Hot water heater was not working. Choice Warranty was able to send a tech immediately. They reviewed the diagnostics and approved the claim right away and the installation happened next day. Being able to get hot water back within a day was amazing and it has been a wonderful, pleasant experience working with Choice Warranty.

The service was great, the technician was excellence, it just took too long. They came the second day after I place the service call. Then I didn't hear from them for over a week. I place the call on a Thursday. They didn't fix my A/C for over a week later. That was too long to wait in the summer.

Took 5 days to get assigned someone. No warning and then they denied the repair for normal wear and tear and they claimed it wasn't. My dishwasher by the tech is normal wear and tear. Why do I pay for this warranty when I'll get denied.

Eric from Garage Doors R Us was great! CHW: not so much. Sorry I ever called for service as it cost me $75 plus $139? for parts CHW denied. What with that? I have had four properties with CHW for years and I really expect better coverage since I rarely call for service. Please call me to discuss this matter as I'm clearly not happy.

Very unhappy...Looking to get refund of $1520 dollars I paid in April last year..3rd claim, two were poorly done, nothing happened...and my appliances were not fixed...Took two days off from work...You owe $1200 for those two days...and now have to get a Samsung guy here and have to host party today with no microwave to warm up orders...Not happy is an understatement.

The claims process with Choice Home Warranty was easy. It was through a relative that I heard about Choice and it’s a good company. The rep and the quality of work done by the tech were good, too.

These guys came sooner than I expected. I really like that, no waiting around. The main plumber knew exactly what to do. Fixed the toilet leak in less than 10 minutes. They were professional and respectful of my time. I’d use them again for plumbing issues. Outstanding job.

First contractor assigned was a no show on first appointment day. The next day they strung me along till late in the day and finally said they could not come so I had CHW reassign the job. Next company, Sears Home service working out great.

The whole Choice experience was better than what I experienced in the past. I was able to make an appointment as soon as I opened the ticket. The technician showed up within the timeframe given and was very personable and knowledgeable about my clothes washer.

Paul did a good job as far as I can tell right now, he fixed my leaking tub faucets and spout leaking problems. I watched him do these tasks and he explained to me everything he was doing to fix the problem. He installed new springs and rubber seats in faucets and installed a new spout.

The tech came and completed his task in repairing our thermostat in 45 minutes and he spoke English. He was very professional, worked diligently and was very nice. Happy you had a good technician this time. Good job.

The technician was suppose to notify me when he was on his way, he didn’t. He did wait for for me. He did the work and fixed my dryer but only gave me a receipt for the service fee not for the work. Also admitted that he didn’t speak English well at all. Showed me his phone to tell me what I needed to do.

The repairman was very professional, kind and knowledgeable. He provided excellent service and I am extremely happy with my experience. I would highly recommend Choice Home Warranty to all of my friends.

Dryer Tech Chris was efficient and friendly. I appreciate that he was able to get the job done in less than 2 hours. He already had the part when he arrived and didn't have to order the part and return for a second appointment.

I contacted CHW for a my third claim since having the services (3 years). They sent out Honest Construction. I was very pleased at the prompt services and his willingness to give education on how to keep my equipment in great working condition. Patrick was my technician and I would recommend to everyone.

I am writing to formally dispute the handling of my water heater replacement claim (Case Manager: [Shamika R. or Sylvanna H.]). After paying my deductible, I was informed that because my water heater is under a manufacturer warranty, I am required to pay the plumber $1,199.00 for the replacement. My case manager confirmed that if the unit were not under warranty, Choice Home Warranty would cover the replacement cost. It is illogical that having a manufacturer's warranty, which reduces the cost of the unit for Choice Home Warranty, results in a significantly higher out-of-pocket expense for me.

I was extremely pleased with the technician, Mr. Victor **, he installed my central vacuum system. He was very knowledgeable, very polite and very likable. He made sure everything was working properly before he left. I would highly recommend Mr. Victor **.

Dirk at CHW was kind and empathetic to my stress concerns. He handled every question and concern with care. Gift AC sent 2 men. They were very courteous and respectful. In just a few minutes, they figured out my AC problem...the breaker had been turned off. Quick and easy.

The service company was assigned quickly and was at our house within 48 hours. The technician called in the issue and because the word broken was used in the description of a broken lever on a brass valve the claim was denied. We clarified why and by broken they take it as not normal wear and tear so the claim was denied. I tried to get clarification how it could be worded and was told it is approved or not based on what the technician says. We paid outright for the repair. The technician was ok But if we are paying full price we would rather pick the repair company to be sure it is worthy.