Choice Home Warranty Reviews

I was disappointed that it took so long to get my AC issue diagnosed and still waiting for the repair to be completed. Five different companies were assigned to the job before the repair was approved. Hopefully, they have diagnosed the problem correctly & will complete the repair in a timely manner.

The technician was extremely polite, friendly, efficient, and professional from the moment he arrived until the job was completed. He took the time to explain everything clearly, answered all of my questions, and made sure I understood what was being done. His attention to detail and commitment to providing excellent customer service really stood out. It was refreshing to work with someone who was not only knowledgeable but also genuinely courteous and respectful. The entire experience was smooth and stress-free because of his professionalism. I highly recommend this company to anyone looking for reliable service, and I especially recommend this technician for the outstanding job he did. I will definitely use this company again in the future.

Tech arrived. Saw appliance immediately getting to assess problem. Informed due to age there were no parts available and needed to replace dishwasher. Made calls and upon leaving said we’d be contacted in a few days with more information. Still waiting to be contacted as to what’s next.

I thought they responded in a timely fashion and were very professional. My only criticism would be the technician didn't have a working camera with him at the time. I still don't know with 100 percent certainty that the main drain line is totally clear.

I am very disappointed at Choice. You only took care of $300.00 from a bill that was $1,200.00. The experience from the company you sent, was incredible though. I don't think you should sell your product of warranty coverage- sell it as possible a percentage warranty. I probably will not sign up again. Not a very happy customer on this opportunity to cover my garage door claim.

We discovered our toilet was leaking water on the outside of the bowl. We called the Warranty company on Saturday. I called again on Monday and Tuesday. A technician was assigned on Wednesday and repaired the toilet. I’m glad it wasn’t anything more serious since we had to wait 5 days for services. Everyone was professional and helpful.

Everything so far that I have asked to be fixed, it has been denied. Just moved in a month ago. We are finding some things that were not up to par in the house. You have to have separate requests for every little thing even if it’s the same kind of technician needed. (Plumbing issues, for example). It has to be approved.

Just signed up today for their warranty services. The agent, Amir, helped me to sign up for exactly what we need. And got me some discounts that we are entitled to. It was a pleasure doing business with him.

The technician was fine. He said the dryer needed a few new parts. The repair company followed up a few days later to tell me that those parts were discontinued from the manufacturer and that I would be hearing from YOU to tell me about authorizing a new dryer. I am still waiting to hear from Choice Home Warranty about getting that new dryer. So my issue is not with the repair service provided, it is with Choice Home Warranty.

My appointment was scheduled for the following week & they called to say they had an opening a week ahead of time. I was happy about that. The technician was very knowledgeable and knew just what to do.

This company has been my hero and my rescuers. Since my dad has gotten up in age it was hard for him to help me out when I needed help. That's when I started with my contract with Choice and is the best decision I have ever made. Thank you so much Choice. You are the best!

The young gentleman that came out was very professional and explained each thing he was testing. He gave me some very good advice for properly maintaining my older septic system. I will use this firm going forward for things not covered by warranty.

I do my claims with Choice online and the process itself is not difficult. However, the quality of contractors depends on what they're getting paid. Also, the response time is usually not very good. They may give you a response in 48 hours, but service has been longer than that.

This technician was above and beyond any I have had experience with. He introduced himself, made a friend of my dog and got to work. He went from my hot water heater in a closet out to the breaker box in the garage a few times. He took pictures of the heater and explained the ongoing problem that would require a different type technician. He assured me his report would be followed up on and I would be contacted for a further solution. I offered this lovely man a beer and a tip. He graciously turned down the money and refused the beer saying he was working. He was professional and made the visit a comfortable experience.

The technicians are very knowledgeable, knowing exactly what the problem was with my A/C and fixed it very quickly. They also identified an additional issue and fixed it to avoid another potential issue soon.

For the most part, the claims process has been fairly easy. It seems a little easier to call Choice and explain the problem than put it in online. Most of the time, the techs are very prompt. Sometimes it takes a couple of weeks, depending on what's been wrong, and then having to wait for parts. The last AC guy who came out was very nice and prompt. He really helped us a lot. So far, everything's been great.

Technician fixed an issue which I already identified and communicated over the chat. Tech is not willing to communicate. Just rushed in rushed out. Tech is not friendly to communicate. Last technician came in fix my water heater also created trouble by downgrading and took longer and installed a lower grade water heater. Now I need to think if I need to renew it or not I am with the warranty company almost 10 years.

Everything was clear cut and to the point. Pricing was reasonable and the customer SVC rep was nice. There was a 3000.00 dollars cap on replacement in the fine print that I didn't understand but other than that looking forward to their services.

Customer Service was very rewarding. The details of the policy were explained very well. Customer service representative Luke ** was very informative, explained everything fully and understandable.

I was disappointed that the email appointment from CHW did not match the appointment information from the contractor. I had to disregard the CHW email. The contractor did not have the garbage disposal to replace on his truck. Now I am waiting for another appointment for them to come back. I have now been unable to use the garbage disposal for over 10 days and still do not have an install date even though the work has been approved. I had a much better experience with Old Republic Home Protection. I am paying for the best warranty plan but not getting the best service.

Very quick, knowledgeable and overall satisfaction with companies that are sent out. Had a couple of “no nos” but overall all is well. Choice Home Warranty program is my “go to” every time. Recommend company to all my friends and family.

My claim for a water heater was approved. The non-covered cost is $1708.00 and Choice Home will not let me know what the non-covered items are. I would like to know where my hard earned money is going before I hand it over.

When we bought our home, the previous owner gave us a one year coverage from Choice Home Warranty. One claim was on a front load washing machine. Had a code and would not run. The repair technician came out twice trying to find what the problem was. He finally said that it was from water getting into the door lock switch. Claimed that the company would not pay for that type of damage. We appealed to that saying that I felt that their diagnosis was not correct. CHW tell me to get another technician to diagnose it, And if they found that problem was something different that they would reimburse the money for the 2nd technician. It was proven to be the circuits inside one of the modules.

Happy overall but the vendor who was sent was one I had asked they change. He came in. Looked at the 20 yr old over range microwave and said it needs replacing. It was the computer panel. They are about 150 bucks. He took my service fee and left. Choice offered me an gift card to Lowe's $194.00. Hardly enough for a like replacement. Once escalated, I spoke to Tamar who listened, researched and raised it to 230 in a check that allows me to buy anywhere. My military exchange benefits stretched the money further than Lowe's.

Jeff was a very nice and helpful person. He got our plumbing leak fixed and got us back in service. Jeff was very Thorough. He checked under the house and found much more damage than we thought the leak caused. We thought it was contained to the cabinet but it had damaged the floors through to the subfloor.. Jeff is an Army Parachute Veteran and a Plumber with 34 years of Experience! We Highly Recommend him. Veterans are American Heroes!

Prompt and quick service for both of concerns. Both technicians were very nice and knowledgeable in the issue and repair quickly with no delays. Choice Warranty quickly assigned a company for both issues. Even then there were an issue with a previous company, I was kindly referred to another company to assist with further repair.

Choice Home Warranty has been very reliable when I’ve needed repairs. They use quality companies to do the repairs. I have used them for several years and will continue using them. I recommend Choice Home Warranty.

The technician was very knowledgeable and professional. Great service. He gave us exact instructions for ordering our parts and making a warranty claim and for arranging a follow up appointment to fix our water heater when the needed part is received. Thanks so much.

The air conditioning technician was knowledgeable about air conditioning systems! He spent a hour or so on the roof of my building on the hottest day of the year! Fighting bees! He never complained! He was a true professional and I appreciated it!!!

The technician was very knowledgeable and professional. He answered all of my questions and gave me helpful tips to prevent the issue from recurring. He came earlier than estimated and finished the job extremely fast. I appreciate all that he did to fix our system and he was very efficient while he was working. Thankfully he has all of the quandaries needed to fix my system without having to schedule another trip out to my home to repair the issue.

Have not heard from claim case manager!!!! The person I have talked to was rude, and very loud and wouldn’t listen, His name is Antonio. If he talks to all your customers like that you have a serious problem.

Called for oven making noise. They sent out a technician the next day. He looked. Filed a report. They denied the claim. The repair company got the service call fee. But, I still have a oven that makes noise.

This company has never failed me. They have repaired my AC, and my son's AC. I pay for multiple policies. They have replaced my refrigerator when they couldn't fix it. They have repaired my clothes dryer. Needless to say they are amazing. Outstanding service all the way around!

My appointment was made right away and technician texted me before he arrived, He diagnosed the issue and had the parts on his truck and my washer was fixed the same day. I was very happy with the service.

Angel performed a thorough diagnostic, clearly explained the issue, and gave me repair options that best fit my needs. He was honest, professional, and never pressured me into unnecessary work. Excellent service from start to finish—I highly recommend Angel!

Do not buy their plan! They will sell you a wrong plan and not make it good. Exclusions apply for my plan and I was very specific of the coverage I needed prior to purchase. They would not honor what I requested but stood firm on what they sold me. They are spineless!

My initial experience with this claim was horrible. The person who took the claim over the phone gave me the run around and presented he could not help me because I could not tell him where the leak from hot water was coming from which is located in the attic. I informed him I am 83 yrs old and can’t get up in the attic. This is why I have home warranty to solve problems I can no longer handle.

My washer was checked and diagnosed but it has not been fixed at this point. Therefore, I am not comfortable with a sharing a high rating at this time. The tech was very thorough and did a detailed examination and appeared to locate the issue. We are still waiting on the green light for the tech to complete the service.

Was able to place two claims lately. Contractors got ahold of me regarding both within 48 hours. They came within a day afterwards. Easy to use website. First issue was microwave that stopped working. Second issue was toilet that would not flush. Both issues resolved.

Rylee was on time, quickly diagnosed the problem with our garbage disposal, and fixed it just as quickly. He was friendly and showed us what we could do if we had a similar problem in the future. I hope we don’t need him again, but would gladly use his services if we did.

Choice is excellent. I've been with them for probably six years. I have both my house and my rental house with Choice. Whenever there's a repair that's needed, they are very efficient at getting in touch with a technician who gets in touch with me and gets the job done. The techs have been fabulous. The price is very good. I do like a three-year plan, which brings it down quite a bit for their top-of-the-line.

The site was informative and easy to use. Thank you for an awesome product. I just purchased the product and haven't used the service yet.

I spoke with Elliot. He was VERY professional, informative, friendly, did not rush my questions (I had many). He made it an easy decision to choose Choice for our HOME WARRANTY coverage, along with my husband being a Veteran and their help. I pray the balance of our contract and any Home Warranties we need are as pleasant as our introduction today with Elliot. Our daughter, Kim **, was here listening and also made the choice to change her plan to CHOICE.

CHW has been receptive with my requests when issues have come up. As I live in a rural area, it has been difficult to get service providers to accept the appointments in a timely manner. Knowing that now, it was worth the wait for CHW providers to make the service calls as opposed to finding our own service persons who might be able to come out sooner, but can’t get ahold of authority figures to promptly authorize.

The technician came out the day after I contacted Choice. He found the blower motor bad and the motherboard bad. Choice sent me an email saying they were going to order the parts. A week has not passed. Hopefully the parts will arrive soon.

Terrible- needed a gfi outlet to be replaced- due to wear and tear. You sent a unknowledgeable person who took pictures and took $75.00 from me and then you said it was not under warranty. When I placed the claim- I told you exactly what was wrong and you agreed it was a very minor job. Now you refused to cover this and I am out $75.00. What a waste!! Terrible service.

Very helpful and apologetic for the previous behavior.

I placed a claim for my washing machine. It was tripping the GFI. CHW processed the claim quickly and I had a technician from Platinum Factory Service here in one day. The technician said that the washer should not be plugged into a GFI and when he plugged it into a non-GFI outlet it did not trip the breaker. He said that must be a problem in the line or the outlet. He said he checked the machine and there was no issues. Here is my concern...Since 2004, Ohio NEC requires a GFI if a laundry tub is less than 6 ft away. My laundry tub is 3 feet away. I also had an electrician come over who stated that both the GFI and the breaker are both functional. Not sure what to do next. I would recommend CHW but at this point I would not recommend PFS.

You did get someone out right away who looked at the issue for 5 minutes, called you and reported that you denied coverage. You were supposed to call me within 24 hours to explain your decision. It has been two weeks now and no one has ever called. The part failed. It should be covered. What am I paying you for? Really disappointed but hey I'm sure glad you're enjoying my money.

Choice Home Warranty sends out professional technicians and my issues are always resolved quickly. My washer went out and was not repairable, so they gave me an option for a check for 406.00 to purchase a new washer.

Fast response and repairs made same day. My house was at 95’. We were miserable. Received great notices of scheduled appointments. He showed up on time and wasted no time in repairing my A/C. No extra charge (fantastic).

When I filed the claim, you emailed me and said I could use a local technician, which I did. He explained what the problem was and said he would do the warranty. He said I could pay him when he got back with me. I'm glad CHW let me use a local technician, other than someone I've never seen or heard of.

Was offered Sears Home Service and they changed service date from original date to 4 days later. Unacceptable. Requested a new contractor and Sinclair Air was dispatched and fixed issue promptly. I will never accept Sears Home Service for any repair.

We had an older microwave quit. Choice Home Warranty selected an excellent company to assess the problem. The service technician was knowledgeable and polite. He saw the issue and Choice Home Warranty agreed to the new parts and service. The microwave is back in service and we are happy with both Repair Rite and Choice. Thank you.

The service provider as well as the representative that handled my claim regarding my washing machine was able to help in mostly all of my needs, and I am satisfied and will continue to be a customer for many years to come.

Things started off well enough, and to be honest Choice Home Warranty seems to be holding up their end pretty (though you must read your policy carefully on what they actually pay for). It is the contractor they have chosen, Centel Heating and Air. The initial call went well; it is everything that has happened since then that is sketchy. It is summertime in TX so, guess what? It's HOT. If I had worked with my usual AC company the work would be done already. But since CHW is in NJ, it will be a week for the parts (which could be sourced locally) get here. Honestly, I am about to cancel my warranty (capped at $3,000) and just pay it myself to get the work done.

Services was excellent, repairman was on time and very courteous and very knowledgeable about garages. His patient for waiting on approval was note worthy. After authorization for approval his workmanship and making sure all automated equipment was properly installed and working to mine satisfaction.

Our AC went out, and right the next day 24/Seven AC company came out to fixed it! Technician diagnostic and found the problem and fixed our AC unit! We were very happy to have our AC unit up and running right the next day!!

The tech was very kind and knowledgeable and he was quick in getting the repair finished. When he was finished, he asked me if there was anything else he could do for me. I told him not and that I was completely satisfied with what he had done to fix my electrical issue.

Ken, owner operator of Cornerstone Services is a high integrity, knowledgeable HVAC service Expert. He took care of our issue so quickly. I can’t say enough about Jen’s expertise and knowledge but also that he’s a good person. Thank you Choice, for having him in your network!

I was pleased when All Star Appliance took our claim. We have always been pleased with them. Next time, I'm going to request them. They are prompt, professional, friendly and always willing to answer questions.

Very professional and knowledgeable. He was on time and was able to assess and address the problem properly. Kept me informed of the the progress. Job well done. I will recommend his service without hesitation.

I found the AI bot who does the intake to be a total pain. I couldn’t enter my credit card faster for them. I want to talk to a person, not an AI bot pretending to be one. I found myself swearing at the phone.

I had some problems with my initial home warranty company that I'd been with 12 years, so I decided to get rid of them. I looked to see who was available and Choice came in pretty highly rated. I also did a little bit of research on the internet and decided to go with them. I have them for two years now. I had a weird situation where I needed to talk to somebody about, so I didn't want to blindly put in my claim online. So, I called them up. Their claims process online and via phone call both worked fairly well. Generally, they send out a tech within a day or two after I make a claim, and I've been very pleased with the responsiveness. My experience with their contractors was fairly positive as well and I really have no complaints. They did their work in a timely manner and I haven't had any issues or had to call to have anybody come back. So, I'm pretty happy with each of the ones we've had.

My claim was finally sort of settled. It took over three weeks to do so. This deprived my tenant of a working freezer. Not Choice's fault. The part that was finally attempted to be installed was damaged by FedEx. I had to argue my case for a compensation for a replacement for a refrigerator that had this broken part no longer available. FedEx broke the last one. I’m still waiting for notification of the compensation being made available. I’m forced to buy a replacement refrigerator from Lowe’s of which the credit was sent. It could be worse like not receiving any credit.

Choice was given to us with the purchase of our home. We had an issue, and Choice responded to it quickly, which was great. But when there was a snag, it took a while to get that resolved. Our policy was supposed to cover parts and labor, but they only covered labor. So, that was very frustrating. But it got done, so that’s good.

I am very frustrated with Choice Home Warranty. After several phone calls they finally send a plumber out to fix my hot water. He worked on it and then recommended the warranty buy me a new water heater. This request was denied and they went shopping for another plumber. Meanwhile we are with out hot water going on 5 days. Another day passes and a few more phone calls to service and I'm told they have located another plumber to come look at my water heater, NEXT MONDAY. This was an unacceptable response. How were we supposed to go through another weekend and then some without hot water.

I spoke with Jake ** about getting a second policy. We already use Choice for a property in FL. He was very helpful and was able to secure us with a multi year policy that suits our needs. We were very pleased with the service we received from Jake. Thank you!

I called and do a claim that was easy enough then the guy come out here that’s OK. Then he took my money, left me hanging and now they tell me it’s gonna be another week before they come back to fix the washer so I’ve been sitting here with no washer for nearly a month! Choice warranty is a joke. Do not use them.!!! They call you back and tell you anything you wanna hear but nothing gets done.

Not pleased at all with tech sent out. He made appt for Friday. Then I had to call because he didn’t show and said he would be out Saturday. Which he did but he put new capacitor on wrong and it caused fan to turn backwards. Then tried to say that’s how it had been. NOT! Then used my Freon to put in it. Then after that he said he didn’t know and left with $75. So I’m still broke. Had a very hard time understanding him. I want some else that knows how to properly wire a capacitor. This has been going on for a week now. Janet

I was quite taken back when my resident called for service at an address in New Hampshire that I am covered. I recently added another residence in Florida. When the New Hampshire resident called for service, they told him that there was no active policy and that he had to wait until later in the month therefore, they have mixed up the information on both of my policies. It was quite embarrassing to have him call me and tell me that I had let the policy lapse your customer service. People need to do better.

I just received the agreement and it does not mention the amounts in $ that your caller Julio mentioned. So let me have an addendum that specifically mention the amounts covered for each appliance (ie AC, refrigerator, oven etc).

Karasik LLC came out to fix my A/C. He was quickly able to identify the issue and fixed my A/C in a fast professional manner. From opening a ticket until completion everything was quick and efficient.

I mistakenly signed up with Choice Home warranty while trying to renew my policy with First American Home Warranty. When I noticed a different policy number, I looked at the site and discovered I had somehow logged into the Choice site. I have been trying to cancel this mistaken action and have spoken to 3 different people who were supposedly the person to speak to regarding this cancellation. I am currently awaiting a call from the fifth person (the 1st person was from my initial call-in). I would appreciate someone who could actually cancel the policy. If this person cannot help me, I will simply call my credit card company and cancel the transaction.

I could schedule a claim over the weekend with the automated system and I also canceled the claim when we changed the batteries in the thermostat. I also called in Monday morning to verify that the claim had been canceled.

Very satisfied, the rep was very kind and oriented regarding the coverage and explained in detailed the coverage and the benefits. Super! Absolutely, I will recommend this home warranty to any body who wish to have a wonderful home coverage.

I just signed up for a 5 year warranty on vacation, plumbing, and all appliances. It was a very good discount for seniors. I am locked in with that price & also I got 1 year for free plus my service fee was also discounted. I am a very pleased customer. 😀

Richard was was very much a delight to speak with. Answered all my questions with confidence and care. Only wish the warranty started upon purchase. But payment options are great. Thanks for making my experience a good one.

I PUT IN MY REQUEST AND AN APPOINTMENT WAS MADE FOR THE NEXT DAY! The appointment is with the company that fixed my stove a few month ago. They are great! My Fridge is on the blink and my food is spoiling. I needed fast help.

It seems that you will try to find any excuse not to cover a claim. Too many exclusions! I had a leak in my bathroom due to normal wear of the grout in the shower, but apparently this is one of many things not covered.

Choice Home Warranty tends to low ball people. Our refrigerator went out two weeks ago, it’s about 7 years old, choice only offered $818. We are still waiting for this so called e-gift coupon from them. Why it takes so long we really don’t know! They are only giving us one option to go and purchase a new refrigerator and that’s from Lowe’s. Have you seen the price of new refrigerators these days???? What they offered us will only take care of half if even that much! I do not recommend them and I will be reporting them to the BBB!

I was with another home warranty company, and they kept raising their rates. So I started looking for another company, and Choice was rated highly. I went with them, and I’ve been with them for a little longer than a year now. I had a garage door problem recently, and they took care of it. The tech who came out was very good. Submitting claims with Choice has been really easy. I just do it online, go in and tell them what's wrong, and they hook me up with a contractor, and the contractor comes and fixes it. However, I had one experience that was not pleasant, and I explained it to them, but I didn't get a response.

It was so quick and easy to enroll in Choice Home Warranty. It took me less than 5 mins. And it covers everything I needed at a reasonable rate. I’m so happy and I don’t have to worry now if something breaks down.

Raymond was so nice and patient. He explained all the benefits and was able to honor some amazing offers. He was polite and a pleasure to work with. I highly recommend home Choice. I have been a customer for 5 years already and I chose to renew for another 6 years.

He came when he said he would. He fixed the problem (without laughing too much). You see I did not understand how the hot water circulate from the water heater to the back bathroom faucet. I spent 75.00 but he have me great advice on how to handle the hot water.

I can’t explain horrible Choice Warranty has been since “the new procedures” were put into place. My last three claims were denied! Cause of not being normal where and tear. 1) Refrigerator door. Would not open normally. 2) Circulating motor from my heat system was grinding.! Although they replaced it the job was not done correctly. Still had no heat. 17 days later from the initial replacement Choice finally let me call my own service technician.! to correct the problem basically the original technician did not lead the air out of the lines!

CHW was very good even before (my previous claim was in 2023), but now it is just GREAT! Why? Previously, when you submitted a claim, you had no idea when it would be processed, and it could take several days before you learned when a technician would come out. Now, you can choose the day and time of your appointment right at the time of filling out the claim, which is fantastic. Additionally, the repair company CHW works with is one of the best in the area. They keep your appointment and do deliver high-quality work.

The response time for my claim was very good. An appointment was scheduled that same day. I would give 5 stars but the service person had to make 3 trips to repair the item. He did not have enough parts and kept finding a new problem. My overall saticsfaction with Choice would be a 5. They really had no control over the service person.

Great service by technician who serviced AC unit. In 20 minutes, they diagnosed the problem and fixed it. I would recommend the company Quality Ambient to anyone who is in need. Alex was great. Choice Home Warranty worked fast to get someone out to home also.

This is the second time I used this service, first time I called on my clothes washer. Technician came on scheduled date and time. Said I pretty much needed what he called a transmission and shaft. I waited a week and haven’t heard from him a week. Mind you CHW contracts all repairs out. I called CHW and asked what happened with my repair. They sent follow up email to contractor, any needless to say it took 3 weeks to get it working again. Currently going through the same process again with same washer different problem. Technician came out on July 17 and said I needed tube and to many other parts so requested that washer be replaced. Here we are August 2nd no working washer or commitment to fix my broken or replace my washer. Called several times and get same answer ‘we will send a request to GE’ seems to me they are interested in my monthly dues over customer service.

The claim was handled very well. You got a very good plumber. They were good. Came fast and were close by but now I have a new plumbing issue and filed a claim and you won't send the same people so I don't know how long I will have to wait and am worried about future damage. You need more workers.

I don't have very good experiences with CHW but reviews indicate that they are better than the rest. It is difficult to get accurate information from the reps. They have so many exclusions until it's difficult to get anything covered.

Our AC went out end of May and it’s still not fixed as of Aug 1. They ok with small appliances like washer dryers but didn’t help with our heating unit nor AC even though we have a contract. I don’t recommend if you insuring your heating and cooling.

I have two houses, one in Memphis, and one in Illinois. I had Choice Home Warranty in both houses and they have been really good. I've been their customer for over 10 years. But the house up in Illinois is in a rural area where the service providers are very limited, so I had to switch it out. Despite that, my experience here in Memphis has been exceptional. Two weeks ago, my garage door was broken and I submitted a claim around 6 o'clock in the evening. Somebody was there the next day by 11 o'clock repairing it and was done by noon. So, I'm been very pleased with majority of all the service providers.

The service has been good, except I've had a few no-show no-calls since I've been with Choice. I put in a work order for my AC unit and the company they contracted through never called me or came out. Choice took $100 off my card, and I had to call and let them know the people never showed up. I ended up getting somebody else to come look at my air conditioner. I pay $748 a year for my home warranty, and I expect that when I put a claim in, they will at least call me and let me know what's going on. Some of the customer service representatives are hard to understand, and sometimes they have an attitude. They think they're so smart that you don't know what they're talking about. Every company is going to have little flaws, and customer service is something Choice could clean up a little bit.

Very disappointed in my first claim. Was initially turned down on a Friday. Appealed and Choice Home Warranty finally agreed (I thought). On Wednesday, you finally sent technician to the house. He was very nice. Looked at unit and said he had loaned out his vacuum, but would come back later in day to vacuum condensation line out from air handler. The next day I get an email saying the claim was not covered. Friday I get a text from my tenant saying the line was linking on the garage ceiling again. So the tech did not come back out and I had to call the property manager for my rental to get someone to take care of the issue. Probably cost me another $250. Very disappointing.

Rolando, the AC and Heating person was very thorough! The parts which need to be replaced may/ or may not be approved under the warranty. Praying it is approved so my AC can get repaired. We have been out of AC for 5 days now.

Sears Service accepted my air-conditioning service call with an appointment for the next day. The appointment was from 3PM to 5 PM. Later it was update from 5PM to 8PM. The technician never showed. Sears Service sent an email indicating that I had been rescheduled for 2 WEEKS later!!!! I made the mistake of waiting 2 weeks and was scheduled from 3PM to 5PM. Again the technician didn't show. Both times I did not receive a phone call from the technician!! Again I was rescheduled for 2 WEEKS. I then call Choice Warranty and you found a new technician- crystal air. I was scheduled for the next day from 3PM to 8PM. Again the technician Did Not show.

My dryer just died. Opened a claim with Choice and in the next morning a technician came. He took the dryer apart and fixed it. He came with the right parts ready. So problem was solved in no time. Unlike my AC.

Abdul was excellent, thorough and professional. We had many questions and he took the necessary time to answer each. We recommend him highly. The proof is that our hot house now has a working air conditioner with no extra work or funds.

Colton from J&L Plumbing and Air was efficient and courteous. Colton not only fixed my immediate toilet plumbing problem, he pointed out another part that was ready to give a problem and I had that fixed as well. I would definitely use this company again.

This technician exceeded the scope of their assigned duties by insulating the hot water heater pipes and additionally provided a detailed explanation on proper maintenance procedures for the water heater.

I’ve had great experiences with Choice. Unfortunately, Choice didn’t forward my detailed claim information to the technician and he had no idea what he was supposed to do. Make sure your Tecnician has the claim information before they come!!

The company that you sent to repair my refrigerator did an excellent job. Service person was very friendly. Will use his company again if needed. My refrigerator is working fine now. We are not hearing humming sounds from it anymore. Enjoying cold ice beverages.

Spoke to Darvens. He was helpful and walked us thru everything. I however had an explanation by my friend Bob ** who recommend you to me and walked us thru the process. You were recommended by Bob.

A/C wasn't cooling properly. Technician checked unit, looked for any additional problems and solved the current issue. Service was completed in a timely and professional manner. I'm completely satisfied with the results.

The technician Thomas was on time, professional and was very knowledgeable about what needed to be done. He replaced a part in our compressor. Everything was back to working after that new replacement. The job was finished and complete in 25 minutes. We would recommend him to anyone who needs to get their AC working again. We will keep l

The technician from D3-A-OK Tye was great. Very nice, informative, he knew exactly what was the problem and ordered the part and installed motor in no time. That comes with experience and knowledge. I would highly recommend and give Tye a raise.

CHOICE found a good tech that new what to do. He took the dryer apart and found what was wrong. He was very careful not to damage anything. If I have any other problems I hope he is the tech that is sent.

The tech was very professional and he handled the situation very quickly and explained what was going on. He was on and out in 30 minutes and he kept his word on what time he stated that he would arrive.

Randell ** the technician was very pleasant and professional. He explained what was wrong and fixed the problem. We now receiving air. I will highly recommend using his company service again. “Remnant Multi-services”.

I think everyone I have talked with has done a great job. Thank you. I am glad I have Choice Warranty. It is a great company. And they are very fast in getting my problem taken care of. You get great service when it comes to Choice Warranty. Thank you.

Choice is rated the best home warranty, but I'm getting ready to drop them because they send people out that are unqualified to do the job a lot of the time. For the sprinkler system, the guy didn't know how to use my sprinkler system timer though the book was right in front of him. He had to call his boss. I've also had people come out when my air conditioning was down and tell me there was nothing they could do. They tried to push me to buy a new air conditioning system. Another one was I had to have my septic tank done. They told me that they couldn't find anybody that was within their system to work on the septic system, that I needed to find somebody myself, and they do that frequently. When I found somebody myself, they wouldn't pay them because the guy said he doesn't work for Choice Home Warranty, and he was not calling them. I wound up paying $4,000.

I had one issue several years back with one of the repairs and Choice and I went back and forth on that. But other than that, they have been very responsive. I used to be with another company, and that company consistently raised their prices. I haven't experienced that with Choice in the six years that I've been with them. When it comes to the price I pay versus the value, Choice far exceeds my previous company.

The company that Choice sent out to repair my refrigerator, I hadn’t heard from them in two weeks. My refrigerator has been down, and I heard from them scheduled the appointment to have it repaired and the appliance company canceled it because they didn’t have a work order from Choice, not happy at all.

Choice Home Warranty is one of the worst companies I have ever worked with. Buying the premium policy that I have with Choice has been a complete waste of money. They go out of their way to deny every claim they can. For instance, I recently filed a claim for my pool pump which was tripping the breaker repeatedly. The technician came and warned me that Choice would likely deny my claim. He was right. The reason for their denial is they said the pump was damaged due to an electrical power surge. The technician told Choice that a power surge was a possible but unlikely cause. Within minutes of him filing his report I received an email denying my claim. I have filed an appeal, but the fact is Choice are disreputable & dishonest. I would advise anyone and everyone to avoid Choice Home Warranty like the plague. They absolutely suck.

I was very happy with Choice's customer service and assistance with getting my refrigerator repaired. The LG service man was very knowledgeable, courteous and on time. Thank you for the experience.

I clicked accept online for a plan and immediately got a phone call. The gentleman explained option that were not available during the process I had just completed (senior or Veteran discounts). He was informative but became very argumentative after I declined a massive onetime payment. It's not that the deal wasn't bad, I just didn't want to spend that money. He refused to acknowledge my desire to accept a monthly payment plan and we went back and forth for about 5 minutes. Ultimately, I hung up in frustration and called the 800 number to cancel the account. I would not recommend Choice Home Warranty if this is the type of sales tactics and aggravating employees they are going to employ. Zero stars if I could.

1 Star. I purchased a Choice Home Warranty policy to protect my home against unexpected failures of major systems. Unfortunately, my experience with my heat pump claim left me extremely disappointed. When my approximately 29-year-old heat pump stopped working, Choice Home Warranty sent one of its authorized contractors to inspect the system. My claim was denied based on an alleged refrigerant line restriction and contamination. I repeatedly requested a detailed diagnostic report explaining the basis for that conclusion, but I never received one. Instead, I was provided only with an invoice.

Joel was wonderful. he was knowledgeable, kind & considerate. He worked “like a devil” attempting to fix our ice maker. Unfortunately ice maker ((Samsung) was beyond help. I’d recommend Joel in a heartbeat.

I can't say enough about Choice Home Warranty. As a relatively new home owner getting their total protection package was an extremely smart decision. I had to put in a claim for AC service and they were very diligent assigning a technician and continued to follow up and follow through from start to satisfactory completion of the issue. I can't not see myself continuing with them for many more years to come. I highly recommend them!

The price and coverage are a great value when compared to a service/repair call without the warranty. We have used it before and had good service each time. The repair company that was sent was both courteous and professional. Would highly recommend warranty service.

CHW was immediately responsive to my request for AC repair. And CHW was also responsive via phone to reclaim an appointment when the vendor selected was unacceptable. I have had good results with CHW for repair work to AC, garage door opener, refrigerator, and other general issues.

Our refrigerator's ice maker started to make a loud clicking noise and when it dumped ice into the tray the cubes were part of one block of ice. I called Choice and they had Dan Marc contact me for a repair within three days. On the day of the repair we needed an early service call as we had a doctor's appointment and the representative at Dan Marc, who was very friendly, set us up with a service call at 8:15 am and our repair was done within the hour. Our ice maker and dual water valve both required replacement and, unlike some other repair services, the technician who came to our home brought both parts with him saving us and Dan Marc a return visit. We couldn't be happier with how quickly and seamlessly our claim was resolved. Avin, the technician was friendly. He explained clearly as he replaced the parts. Dan Marc should be happy to have him and Choice has made a very wise Choice in choosing Dam Marc.

I was worried this would be another warranty company that wouldn't hold their promise, but they dealt with our AC unit issue promptly. Took about a day to dispatch someone to come look at it. So grateful for their quick response and resolution.

Tim, the service person, was friendly, professional, and knowledgeable about the refrigerator and had the problem fixed in no time. He explained what happened and offered some advice on maintaining the appliance.

I had a great experience signing up however I was contacted by what I now know was a 3rd party company (Anthony ** represented himself as a Choice Home rep) regarding an ADT home security system which seemed like a great deal but I need to talk to my husband first. He said that I could sign up today & it was an easy cancellation process if we decided not to. We discussed it and decided not to go with it so I called back and Joel answered - WOW was that an experience! He would not let me cancel, kept talking over me. Telling me that he would cancel ADT but would sign me up for Vivint. When I would tell him I just want to cancel he would say "So you're just going to be unsecured? What if someone breaks in?" I told him several times that I want to cancel and he just kept talking over me trying to gaslight me into another company.

My service technician was very knowledgeable about the systems in my refrigerator. He carefully explained the possibilities of what might be needed and what Choice would recommend to be done. He dismantled the systems that were not functioning to find out what exactly was in need of replacement. He was very polite and carefully told me what he was doing.

The service was fine; they needed to replace the attic exhaust fan. They left to get the right part and replaced it a week later. The job was done to my satisfaction. I tipped the guy and thanked him.

A/C has a small leak. Technician did not look for the leak, he put more freon in and left. Why wasn't it addressed?

Technicians showed up on time. When they entered the home they put on booties. They were professional and courteous, while looking at the Air Conditioner. Ultimately, they completed a check, and no work was required. Everything was in working order.

So far this process has gone very smooth, the tech who came to assess my AC problems was very informative and very nice guy. I got the approval very quickly, and I'm glad that I chose Choice for my home warranty policy.

Air stopped working when it has been over 100 for a week with more to come. I filled out 1 online form and got a confirmation of a repair company within minutes. It took 2 days for them to get here but it was fixed, fortunately, within minutes with a new capacitor. Service was, imo, excellent.

He was so kind and worked efficiently! Thank you to Chris!!! They were able to get this scheduled quickly. Chris was in constant contact with his ETA and provided me with excellent information. I’m very grateful for having them come out and rekeyed the house which gives me peace of mind as we move in and move forward with our lives in our new to us home.

If you like throwing money away, this is the perfect company! My first issue was with my refrigerator claim, 5 days to dispatch tech… so I hired someone and ended up paying for repair. I tried to cancel but they told me I was walking away from $3000… so I kept my subscription. My second issue was with my 19 years old AC. I put a claim and decided to pick my own company to speed up the process. The technician sent his diagnostic to Choice Home Warranty… My AC unit wasn’t repairable due to R22, an old refrigerant not used anymore. That made my AC obsolete.

Making a claim was easy and I got a very quick response (within 24hrs) with an appointment for a technician to come within the same week. After inspection and diagnosis of my washer the technician explained to me exactly what was needed and that once he sent the diagnosis and cost to Choice they would make the decision whether to repair or replace the machine (this is the 3rd repair in the year I have owned the machine). Less than an hour later I received the call that warranty was going to cover repairs and parts had been ordered.

Still waiting to have faucet leaking repaired and dryer repair, no one from Choice Home Warranty has responded to the items mentioned for repairs. I need the kitchen faucet fixed now!!! Need customer service.

Choice responded the same day I reported my problem with a water leak. The plumber arrived the next day and fixed the leak. The plumbers were courteous, friendly, professional, and completed the repair in a timely manner.

Technician was good with communication prior his arrival. Courteous and professional while here. Identified and solved our problem quickly. Plan to hire him to do a few electrical upgrades in the future.

Thank you all for your very prompt support! National Air Solutions is an awesome team. They showed up on time and promptly solved my issues. My two air conditioning units were not operating and we have grandchildren in the house so comfort is a requirement. National Air resolved it promptly! Very respectful! Great professionals. Thank you.

Thus far, I've had a acceptable response to choice warranty. The warranty was detailed accurately. The technicians were thorough in their evaluation of needed services. Choice Warranty accepted/denied task as per covered services.

I've been a Choice Home Warranty customer since 2024, and my experience has been excellent. Since signing up, I've had four service claims: a hot water heater replacement, a washer door repair, a garbage disposal replacement, and a dryer repair. Every claim was easy to submit, and I typically received a response within 12–24 hours. The process has been straightforward from start to finish, and the service technicians were scheduled quickly. Most of my repairs only required me to pay the standard service fee, which saved me a significant amount of money. Even with my hot water heater replacement, I received a brand-new 40-gallon gas water heater and installation for far less than I would have expected to pay on my own.

Their service and response was wonderful. They worked tirelessly for hours to find the parts and install them. I couldn’t ask for better service. Our a/c is back on and seems to be working great. They really cared. Thank you.

Eric texted me the day before the appointment to narrow down the appointment time. He showed up on time and took only about 20 minutes to diagnose and fix the problem with my dishwasher. I couldn't ask any more of a tech and a home warranty service.

Response time and communication has been poor. Technician diagnosed problem with our air conditioner and located necessary parts to fix it but then was delayed by Choice team as they searched for part online leaving our family in a home with internal temperature of 90 degrees while outdoors we were under an extreme heat advisory with temperatures reaching 110 degrees. So far it's been 5 days and no one has informed me how much longer we have to wait.

Good Service Plumbing And Excavation is a very professional and experienced company. We had a flood in our basement because of the Storms and this company, specifically the technician Nate came and diagnosed the problem immediately. I was very impressed.

My AC broke called Choice Home Warranty. They sent their tech and he said I needed a new compressor so they approved me. Then they sent this email saying we can replace the compressor but you will have to pay $1111 more for the air handler. Also another $2005 for their tech to install. Then I tried to get my own AC repair company and they said fine.

Jonathan explained everything to me where I understood it. Very patience with my questions and he answered all my questions. Went into detail about the policy and what it covered and my payment. Thank you very much.

I have had good experiences with Choice so far. I’ve had three claims and so far all have been positive experiences! When I needed a new hot water heater and it was going to take days to get a technician here they allowed me to do the work myself. When our dishwasher was acting up they the technician was very experienced and within minutes had resolved the issue. It was the same just recently when our ac/ heating unit was stopped up. Fortunately, other than the hot water heater, the service call fee was all that had to be paid. But I feel like if the dishwasher and air conditioning unit needed more done that Choice would have taken care of the bills.

Great service every time.. We have been their loyal customer for 10+’years now and very happy with their service. Their claim approvals are quick and very fair. We highly recommend them. Try it yourself and you will be happy.