Choice Home Warranty Reviews

I checked reviews and other home warranty companies. Choice had great reviews and more coverage at the lowest cost. Very professional and helpful. I am a first time home buyer and wanted to protect my appliances and HVAC system. Could not believe they even cover plumbing stoppages and ceiling fans.

It took a while to get my appointment but once we got it all down everything went smoothly. The technician came on time and was very precise. Thank you, Applix for providing great service. I would highly recommend CHOICE home warranty.

Maurice ** was very professional explaining the Home Warranty and extremely helpful. Yes I will refer others veterans about Choice... Maurice ** was very professional explaining the Home Warranty and extremely helpful. Yes I will refer others veterans about Choice...

I just signed up for Choice Services, the sales person Zach in NJ was very helpful and informative. I'm a Disabled American Veteran, I think Zach put me in a good service warranty plan, but it doesn't kick in for 30 days, send me another survey in 6 months.. We will see how it's going. I choose Choice over AHS, because they screwed me, they wouldn't cover my Ice Maker, so it's your turn to step up your services CHOICE!

I just signed up so I have not used any service yet, but the sign up process was very positive and Bob ** was extremely nice and helpful during the process. Bob offered a really great deal and I am very happy with the cost.

From the time I started researching and looked at their website, I was impressed. I was contacted by text and phone immediately, which bothered me at first, but I was not contacted again until I had time to more research. I was then contacted by text message a few days later about having a phone conversation about signing up. I set up a time and they called. The person I spoke with was very helpful and the process was done in short order. I highly recommend checking Choice Home Warranty!

Would have given 5 stars, but service time is too slow. Improve service times needed to fix broken items. Local companies review work to be performed, this should be improved. Nonetheless good warranty to have.

Way2bombservices did not show up at the agreed-upon time and did not call with an update, so I called them. This happened multiple times over four days. On the fifth day, after the fourth no-show, I was told "stop calling us, we said we would be there". Eight days after filing our claim, we requested a different technician.

I had my six month inspection on the HVAC system and it was found that the capacitor on the compressor was not putting out the proper amount of power. I have contacted Choice and they will contact their technician. At the present time waiting for a call. The operator I spoke to at Choice was extremely helpful and caring about my problem.

We had issue with our washing machine and after opening a claim rest everything went smooth in fixing it. Had good experience with previous claims as well. Overall so far pleased with service and recommend it to others.

Although arrival was delayed, very professional and did the job in a timely manner. Cleaned up and I would never have known they were there. Gave suggestions on maintenance and on a couple of other concerns. Very Happy Customer.

After finally going with a smaller local company, 417MARS LLC, we got our repair done. It might have been 5 stars if you hadn't wasted 5 days. CHW needs to meet the customers needs in a better timely fashion in my opinion. After having this warranty for over a year, this was my first time using you guys and it did not make a good first impression compared to our previous HSA policy experience.

Very professional man, he completed the job and we are very satisfied with his work. He tested everything and it was 100%! Now we can sleep at night knowing there is no faulty wiring in our kitchen that could cause a fire.

We received service quickly for overhead microwave which turned out to not be fixable and needs to be replaced. I received a Lowe's gift credit for a new microwave right away and we got to pick out the new microwave we wanted. They set-up an appt to install the new microwave right away as well. Very satisfied with Choice Home Warranty!

Technician determined that freezer light switch was jammed due to frost buildup. He cleared frost and unjammed the switch. Everything works fine now. He was courteous and answered my questions to my satisfaction. He told me to call if I had any additional problems.

We are happy with Choice because the way their team respond to a new claim. We had used a few warranty services in the past, Choice is very responsive. But the technicians assigned to our cases not necessary always have enough knowledge to fix the problem. It results of several trips to come back. Also, not everyone arrived within the wait time. We are always the unlucky one ended up either no show or at the last 15 minutes.

Cleo was exceptional--customer-friendly, personable and was able to diagnose the problem quickly as a faulty thermostat, and he replaced it. We were very pleased and if we need service again in the future, we would hope that Cleo would be our advisor.

He arrived in an timely manner and professional and courteous. He explained the problem and told us that we would wait until we heard back from the warranty people. I would recommend him for more jobs in the future.

Joel from A&E Service was great. He kept us updated on his schedule. Then when he arrived, he was friendly, professional and skilled at his job. We have a fridge again!! And yes, we would call on him again. Merry Christmas!

Technician was good. Only problem was he didn’t tell Choice the actual type of microwave we had and when we accepted the buyout we didn’t realize it and felt we got shorted on the buyout. We had a Frigidaire Gallery microwave/convection which cost. Felt we should have gotten a little more money for buyout. It happens though, our fault.

Our request was acted upon in a timely manner. The technician was courteous and professional. He quickly diagnosed the problem, ordered the necessary parts and returned to install them within the week. We are very happy to have our clothes dryer running like new.

I am very satisfied with the customer service I received. Sales agent was well-informed of the products purchased. Real pleased with the quality and price. Appreciate how much savings I received by switching to this company to handle my security needs.

Replacement amounts given are not true Replacement costs. Amounts given have been half of what new replacements actually cost. Satisfied, however, that repairs were approved. Also, replacement ecard should be generic rather than at Lowes so comparisons can be made at different store.

Three of my last claims had to be handled at my own cost as CHW could not or would not find a repair person in a reasonable time frame and made the reimbursement process too complicated for an outside contractor to participate in. This is why the 3 star rating.

Speedy service and did an awesome job. Fixed the problem with no issues and I would definitely recommend and I will definitely use them again if a problem arises in the future. Technician was friendly and knowledgeable and explained everything.

My hot water heater claim was denied. I was willing to accept the size they covered. They refused. I have asked to go to arbitration. Make sure you know what you have and read the fine print. I am hoping to do better with the arbitration than the claims rep.

Salesman was courteous, easy to understand and efficient. He is in the United States and that is important to me. I haven't had claims yet so do not know how that side of Choice Home Warranty works. Hopefully as smooth as the sales side.

Glass door shattered. Called and made an appointment to get it fixed. The Representative who Helped me was Very Understanding and Very Helpful. I was Very Worried and Concerned and she made me feel that Everything was Gonna work out just fine.

Customer service was very professional and quick for my claim. Customer service submitted my client very fast and quick. I will recommend Choice Warranty to my friends and family? The contractor that was assigned to my claim was quick to respond.

The agent was very friendly and provided all options. At the end he was little pushy to buy longer term contract. However, he was very professional. There are some limitation how much they will cover for each incident per year, I am willing to try it for one year.

I have called Choice a few times, asking questions and getting answers. I told the salesman I needed answers to SHOP AROUND, because I just now 12/12/22 have signed up. I hope you are better than the last 2 warranty companies that I have had. The reason it took so long first it's because I wanted to be sure of the company ratings and when I was ready I'd do it. You have the RUDEST SALESMAN of all the warranty companies I have spoke to, BUT it seems like you have the best feedback when work is completed. You need to have secret shoppers call your company and listen to how you are talked to.

I signed up with your company and asked to get off your call a million times a day list however I am getting multiple calls a day. You can’t get off the annoying sales calls from this company. It makes me nervous if this all about the sales and not the service. I regret signing up and regret looking at your company online. I am tired of the calls!

He was very professional, answered all questions to my satisfaction. Very pleased with the sales professional on the line, he was very informulable, He gave us several options to choose from. Took his time with us. He was very patient. And we received our military discount with no problem. We will recommend to our family and friends.

The Choice company does fine on their part but I always am cautious of who does my work. The contractors are young sometimes and lack practical experience. For example, one group came in to fix my dishwasher but only brought a screwdriver and googled how and what to do to fix it.

Anytime I have needed a repair Home Choice Warranty has come through for me. I have enjoyed every time they have sent someone out to me. It has been a joy and I will be renewing next year. My agent is the best. Her name Christina **.

Our service technician had to drive 3.5 hours to, and from our home. He arrived promptly, and was above and beyond professional. Ultimately he deemed our refrigerator would need to be replaced. We are waiting to hear back from Choice.

I thought my frig was toast. The freeze defrosted. I had to throw out all the food. Tech asked my questions about the noises I heard. He found the problem (it was a small box at the bottom of the frig). Replaced it. In no time at all the frig good as new.

The Choice representative was professional and polite. I was not happy with the company I was referred to for my garage repair. Once it was determined that the repair was not covered under my coverage, the technician reschedule. He helped me left the door to get the vehicle out. Afterwards we schedule for two days later. Unfortunately, I got deployed and had to cancel the service. The company charged me $243 because the tech helped me open the garage to get my vehicle out. I would never use them in the future.

When you are specifically told you are interested in add ons. Then that should be the end of the discussion. I understand upwelling is important however on should always LISTEN to the customer rather than just moving on to the next offer. I literally hung up on your sales person as he continued to make offer after offer after I explicitly stated I wasn’t interested in such offers. I only hope your service when/if I need to make a claim is better than the initial sign up.

Sent company out to unclog drain, didn't fix the problem. Company gave Choice a solution to fix the problem. Choice denied the solution. Very bad decision. ☹️ Did not pay for drain to be unclogged. I had to pay out of pocket.

Incredible service from the rep Keri that sold me the policy to the customer service by Lisa. Always an amazing opportunity to be served! Five out of five stars is not enough. They are extremely efficient, professional and knowledgeable. I would recommend them to any of my family and friends.

Jeff was very pleasant and knowledgeable. He explained everything and answered all my questions. Jeff was very nice and was not pushy or rude. Last time I called the agent was very pushy and I will not deal with people like that. Jeff was awesome.

The professional who fixed our furnace explained everything that was wrong with it and had problems fixed right away. I would recommend the insurance anytime and also the company who fixed our furnace. You kept me informed along the way on where you in finding a company that was available to work with you and us.

The LC Appliance person was very courteous and knowledgeable. Just waiting to see Choice warranty is going to do. The problem with the stove is the oven does not keep the temperature, it keeps going on and off. The repair person found that the bottom element is broken.

Put in claim November 10 and it took two week for a company to come out then they had to get it approved to get work done, now it’s December 10 and still the repair guy has not come back or even called to fix what was approved. It has been a month and still no indication of when it will be fixed. Just approved to be fixed. I have to keep going to the laundromat and it has cost me $ 100 to do it plus the $65 I gave to the repair guy back in November to diagnose the problem. I just hope that this will get resolved soon.

Washer not working properly, water not emptying properly and spin wacky. Sometimes just keeps on filling with water and not emptying and spinning. Repair man came at appointed time and examined washer. After checking everything over he told me what the problem was and he would have to maybe order part to fix it with and would let me know as soon as it came in and he would be back over, moved washer back in place. Left area very neat. Very polite, and gentlemanly young man.

Make sure you have a corporate office with correct phone number and give a list of names with their extensions. Make sure they are correct. My experience was not good with them so far. I should have read the reviews before I signed up with you people.

Henry was easy to talk with, answered all questions I had and was helpful and clear with his presentation. I was very comfortable with in taking with him and I did not feel like I was high pressured in any way.

James, the A2Z Appliance Repair technician, was courteous and professional. He quickly diagnosed the problem and reported his findings to Choice Home Warranty. After considering both the repair cost and age of the appliance the optimal solution was provided. We are pleased with the entire claim process, from initiation through final resolution.

My daughter noticed a noise in one of bathrooms. It sounded like water running continuously through a water line. We checked all over those house but could not locate a leak. We put in a request to CHW for a plumber to come look, and he discovered that water was running toward the furnace continuously. I put in new request for heating and air technician to come look and it turns out it was water running continuously to a humidifier. He tried to shut down the water at the nearest valve, but valve had malfunctioned. He put in his request to CHW and they approved majority of the repair cost to replace the humidifier and have the faulty valve replaced. I am grateful to her. They were able to help out and for introducing me to a great technician.

Only problem was new one had to be ordered, but the old water heater wasn't leaking really bad. Contractor was very knowledgeable, pick everything up and did the work in reasonable time. My water heater was 29 years, so the plumbing had to be brought up to code.

To date, we have used Home Warranty multiple times for the house we bought, and they are very punctual on response. Their service technicians are also always fast and through on their explanations of our issues. Would definitely recommend Home Warranty.

We are very pleased that our first claim to Choice warranty was answered promptly. Received a text from the service company within 24 hours. SCJetting came to fix our clogged sink when they said they would and it was fixed with no problem by Nathan, who was very professional and knowledgeable.

I’m in the process of getting a couple of repairs done. Unfortunately, the system appears to require 2 visits to accomplish the work. One visit to assess the problem and get approval followed by a second actual repair visit. In my case, the first visit already happened and approval was granted. Now I am waiting for the second visit which I trust/hope will be satisfactory. Assuming the repairs work, I will be glad but disappointed to think that I always need to take 2 different days off of work to fix the warrantied items.

Well! I was told Southern Air was coming out on 12/09/22 between 7 - 11 am. They never showed up or called! I waited and called them, but got no answer. I called CHW twice (Ace & Daniella). They tried contacting Southern Air, got no answer, they sent messages for someone call me. I was told to call back at 1:00 pm. At 1:07 pm I called CHW (Frans), he canceled the claim with Southern Air and said he will contact another contractor. So a contractor is scheduled to come out today (12/10/22) between 3 - 8 pm. The same situation happened to me last August with a contractor. I am not disappointed with CHW, but the contractors are very unreliable. I have already renewed my contract through 2026, I am seriously thinking about canceling and getting my refund back. I do want to cancel, but I can't keep taking days off from expecting a contractor to respond and they don't show up or call.

I have recommended you to two homeowners. So far, you have been very fair with me. I hope our future involvement will be as pleasant as the last time. I have two claims waiting to be resolved. If the current techs are as knowledgeable as the last one was, I'm sure our interactions will continue favorably.

The Representative has a high level of Customer Service: accommodating, kind, and helpful. I called because I found out in CHW email that the claim title was "Heating System" which should be "Water Heater System." The previous representative did not get it right and so it should be corrected. The second representative was kind enough to correct it. Thank you very much.

Tech was able to come earlier than originally planned, and was very prepared. Came in did the job quickly, and the whole process was great. Would gladly recommend CHW to anyone who owns a home for the peace of mind.

I looked on the Lowe’s website in St Clairsville and they have no stoves for 338 dollars. If you can find a new stove like I have for that price please buy it and bring it to me. Have you checked the price of things? Since Covid people have became greedy was is awful. I have no control over the prices of things but the amount you have allowed will not purchase a stove. I have a whirlpool self cleaning so I need a new stove please. Thank you. Christine

I was pleased with technician. I wasn’t pleased the wrong type technician was sent to my house. This is causing me to spend another day in winter without heat. As of now I am getting sick due to no heat.

My a/c began freezing up. I made a claim with Choice warranty. They responded immediately. I have always invested in home warranties. When I purchased my first home the seller purchased it for me. It was then that I learned the importance of having a home warranty, particularly on purchasing pre-existing homes. Wise investment.

The repair man was very knowledgeable, fix our dryer, was very professional and completed the job timely. Excellent customer service. Completed the request online and received the email. And when needing to reschedule the day and time it was done promptly into my satisfaction and my work schedule.

Victoria was great to talk to and did a great job, as I had a Velos G2 convection micro to replace, but the replacement costs are not enough, and the time frame to get the email certificates is lagging badly! It should not take 22 days to get them as it could be as long as 6 weeks before I get a replacement and then you get tied into Lowes, who doesn't have the best prices so you are wasting money! Seems like things could be streamlined and expedited a little faster! The people are fine but your policies need to be improved once a settlement is approved!

On Tuesday before Thanksgiving, I called Choice, told them my kitchen sink was clogged. They made an appointment for Friday after Thanksgiving. I waited all day, then got an email saying I missed my appointment! I called them and informed them I had waited all day. So they made another appointment for Tuesday, they came but didnt fix it, sent me to Home Depot for Green Grabber, which I did. 10 days later my sink is not working. For God's sake don't buy Choice! I have called twice and they don't care!!!

I contacted Choice at 6:14 am today that my refrigerator was on the fritz. A refrigerator is a very integral part of our daily lives and therefore I thought it would have at the very least induced Choice to make contact and help to create a plan for repair. To my disappointment it’s now 13 hours later and have heard NOTHING! Please help!!!

I put in a claim to have the faucet in the bathroom fix. It took almost 2 weeks to get someone and then the plumber is taking another week order parts and fix the faucet. This is a plumbing issue dealing with water. Not sure why it is taking so long to fix the problem. This should have been done in a day.

Over 30 hrs. after service call was placed Choice Warranty still hadn't found a company to do the repair. We had no hot water for 2 days. I did the reimbursement deal through Choice Warranty and the first company I called was out the very next day and was able to install a hot water tank. I'm very disappointed in Choice's service and may not renew my contract when it comes up for renewal.

The Repairman arrived within the time frame. He determined the problem and fixed the garbage disposal within 20 minutes. He was very professional. Great job and outstanding customer service. It is a great value to have this kind of plan. Thanks again.

Technician has NOT contacted nor shown up December 9, 2022 @ 12:50 CT. YOUR ATTENTION IS NEEDED. Have been unable to get an answer other than "apply through website." I think you can understand my frustration. I needed your assistance.

My sink in my master bedroom could not drain. The tech that came did a great job taking care of the problem. He was very knowledgeable and professional. Great job. Someone had tried fixing the issue before but it was not done properly.

Microwave broke down - Technician came out [ $75 ] and said he would have to order parts. Advised later by Choice they were not going to repair it and offered me a settlement for only a fraction of what it will cost to replace it. Case manager was not understanding at all and refused to make a fairer offer. A week later I still have not received word check has been issued If it or on the way. Pretty poor service!

I have been with Choice for over 20 years. They are quick to respond, have a deep resource of of technicans who respond within 24-48 hours and if they don't do it right, they come out and fix for free. They have a 30 day warranty on repairs. I have used them several times and have NO complaints. I have referred them to family and friends.

The phone service Handled my claim within stated timeframe listed on policy. The phone customer service agent was efficient when asked several questions related to service and customer representatives notified the claim request within the timeframe on follow-up emails.

Established Choice Home Warranty Service for the fourth house. Customer Service agent was very friendly and gave me a great six year rate. Will continue to use on all homes I purchase in the future. Thanks Brandon ** for the help.

The tech that came was great. My issue is that the house gets up to 87 because the AC is out and we have a 75-year-old in the house. There doesn't seem to be any urgency as the shipping of the part will leave us without any AC for over a week not even airflow. With how humid FL is, there is an issue with a lack of airflow in modern homes. The tech was scheduled quickly at first so that's why I added the second star.

Unit functioned sporadically for past year but finally quit working properly. Prior repairs by CHW recommended folks were not effectively. FINALLY, a tech who knew proper diagnostics came out. Within an hour the problem was identified and fixed. I could not be more pleased!!

Dryer was not working properly. He was fantastic. Arrived early and explained exactly what was wrong and got it repaired. Works like new. I think he said his name was Alphonso. I highly recommend him and the company. Everyone was extremely helpful and kept me informed.

He quickly came up with a diagnosis and determined what needed to be replaced. Unfortunately, Choice Home Warranty, determined that from the recommendations made by the technician they would only pay a portion because the rest was out of coverage. I found Choice's response illogical. Let's see, the washing machine is a single device, and everything that composes it must be covered by the policy.

The company tasked with my repair request was top notch! The technician was very professional and took time to educate me on future maintenance and what to look for to avoid problems. I was very satisfied with the repair. Choice assigns professional staff.

Service provider: excellent. CHW service: far below par. 3 calls, 8-9 days? First call, rep tried to argue the unit was not covered! Unacceptable! Last issue: over 4 weeks w/numerous calls to get proper repair. Poor service provider and proactive support from CHW. Not impressed!

I filed my claim with Choice Warranty over two weeks ago. I called several times because we had hot water intermittently. I was worried it would fail right before we had company. And clearly, something was going “bad.” But, after several attempts to find out when a technician would be dispatched, I gave up and found my own. They NEVER dispatched the technician. I will say that I found the tech, and he was fantastic, BUT Choice opted to not reimburse me for the repair, claiming it was maintenance. While at my house, the tech flat out said that what he did was a temporary fix and the heaters would have to be replaced. It is in the repair notes, etc. So now, I will have to wait for the water heaters to fail again, and wait weeks for a technician. Word of advice to future home owners. Find a plumber/heating cooling etc that is local and buy their warranty. It will save you $$$ and the headache.

It took me several times to get Choice to be able to contact Sears to come back and fix the washer on a recall, finally had to ask them to contact another company, which they did and the washer was fixed in a timely matter.

Had the replacement done, took 3 tries to get tech here but once he was here he was very good, very professional, problem is the motherboard of new garage door opener did not work??? That's why a 4 star instead of a 5. Waiting for tech for refrigerator so we will see. Stay tuned.

Luke ** was very helpful and provided me with the coverage I was looking for in protecting our home and a rental property. I was very pleased with his knowledge and going beyond what I expected the package to include..I would be happy to recommend Choice Warranty to friends.

My serviceman was very knowledgeable about both the appliances. He was polite and I felt confident about his work and diagnosis of the problems. He assured me that you would follow up immediately to finish with the repair on my microwave.

Washer was running when wife opened the lid to see if detergent had been added. Upon closing it wouldn't start back up. Went online and filed a claim receiving a number and told someone would be in contact. Later the same day received another text stating we had been assigned to sears. The arrival would be from 8 to 5pm the next day. At 8am the technician arrived and corrected the problem.

Electricians arrived during the window of time given. They were able to fix the issue on site, had all the right tools and parts on hand. I would have liked that they clean up the mess left behind, but that is my only complaint. Will definitely use them again.

I put in a work order for my dryer and they connected me with a company that set up an appt for 2 weeks out. I called and said that unacceptable and they fixed it right away and someone came out the next day.

Horrible communication from home warranty company. Service people don't call to confirm. Service people never show during time frame. Have placed several requests to have work done in my home and only one task has been able to be completed.

My agent was very helpful and knowledgeable and made me feel safe and secure about signing up. I feel reassured that I choose the right company to switch over to based on the first impression I received from my rep this evening.

Elliott was excellent. This is the best warranty I ever had. He gives more information which was great. I will recommend him to all my friends and family. Way to go Elliott. Keep up the great work. Thanks again for all your help.

Agent that took my phone call was knowledgeable and he tried his best to offer additional services, discounts and was understanding when I said I could not afford it at the time. But I did buy the basic service. Very pleasant person and not pushy.

Super nice young man. Found out where the pump was after taking apart the washer, fixed it, and put it back together. Works great now! When he first came to look at the washer, he know what the problem was right away and ordered the part. Everything went awesome.

I was very satisfied with the men who came to our home. We were shown what was wrong with our furnace and it was adjusted in a few minutes. It turned out to be a safety sensor and the furnace kicked on after the gentleman had pushed it down. Andrew and I were very happy it was a simple problem. Thank you for finding a company closer to us.

Albert was very friendly and helpful and explained all my options. Your plans and services were cheaper than the other Home Warranty companies I reviewed. I selected the plan that fit my needs. I would recommend Choice Home Warranty to my friends and relatives.

I only enrolled today and have not used their service but the enrollment was easy and fast. They answered all my questions and found a plan that works for me. In the future the process is as smooth as the enrollment, this customer will be satisfied.

On Sunday 12/4/22, I filed a complaint concerning my washing machine making too much noise and vibrating strangely while spinning. The very next day on Monday 12/5/22, Choice Home Warranty has sent max appliances to check and fixed the issue. They actually change the suspension. I would definitely recommend choice for a home warranty. That's why I'm giving them a 5 stars.

Choice Home Warranty makes it easy to file a claim. Response time to my claim was extremely quick given the remoteness of our home. Technician was assigned within 24 hrs. Technician was able to set an appointment within 6 days.

My kitchen garbage disposal stopped working, so I notified CHW. A repair co. was scheduled & it conflicted with a doctor appointment I had. Both the repair co. & CHW quickly arranged for a different day. The repair was done today & done efficiently & professionally. I have had CHW coverage for several years & highly recommend them & the excellent repair companies they send.

I know that the techs have tried. It just been time consuming. 10 weeks on fridge. But they are sending me a plumber. Tonight to do my other request. So thanks. They have stayed in contact with me. It's just has been hard to get parts I assume. Anyway they're always very nice.

My interaction with Daniel in New Jersey was informative, pleasant and efficient. I was very pleased to be able to talk with him. He is an asset to your company. I am hoping if I have to call you for service you can live up to the standard he set.

I called Choice Home Warranty this morning and was greeted by Ralph. He was very professional and explained the different options and pricing of the Home Warranty. Being retired military he offered a great price to the plan that I accepted. I was overall satisfied with the price and plan.

Ultimately, H2R plumbing was timely, polite, and good to work with. However, I only got H2R after cancelling the first technician due to very poor Google marks and a poor BBB score. Had to ask CHOICE several times (squeaky wheel) before getting the problem re-assigned. Don't see how the first assigned technician is thought of so highly by CHOICE and so poorly by customers.

It was a pain free and smooth experience. The time frame from submitting claim to getting dishwasher working was less than one week. I highly recommend this home warranty company. It was a worry free service and got resolved after many companies asked to replace. Great service!

Our dishwasher was not draining and leaking all over the floor. Repair technician was timely, friendly and very proficient in fixing the issue! I would recommend Choice and this technician to anyone. The appointment was made very easy via the internet and the response time was within 2 days!

The serviceman was polite and kept his word regarding the appointment. I will request him for any further plumbing-related issues. He was able to resolve the issues with the water heater and within 2 days returned to install the replacement water heater.

Downsouth Plumbing was excellent. The repairman was very efficient and friendly. He went right to work and fixed our problem quickly. I would definitely recommend them to anyone for plumbing repair. Thanks Choice Warranty for choosing them for our plumbing repair. We would definitely use them again.

This repair definitely saved us a fortune. We were only without air conditioner for a few days. There repairman sent was knowledgeable and polite. We would have had a much leaner Christmas if not for Choice. My husband and I are recommending you to our family and friends. Thanks!

Completely without a doubt a reliable company. Have had Choice Home Warranty for years now and they are quick at responding and always come through with the repairs. Everything has always been repaired in a reasonable manner with top technicians for the specific job. Very satisfied.

Updated on 01/13/2023: I would highly recommend the technicians (Glenns Heating) to anyone. However, after having someone come out 6 times since 10/25 to fix my HVAC system, I have trouble recommending Choice for a variety of reasons. This unit is old and should have been replaced.

The technician was very informative about the heating system details, the job was done correctly the first time, not like I've experienced before where multiple people have to come out to figure the issue. I received great service and I would definitely recommend the company to family and friends.

Wasn't cooling. Took extremely long to get service. Told Choice I had a family of 7 and needed service asap. Best was 10 days out. When I called to see if someone else was available they said Sears was the soonest available. Only one subcontractor. Come on.

The technician that assisted me, Brian, was punctual, knowledgeable, fast and efficient! I am very satisfied with the service I received. My garbage disposal stopped working and he checked it and checked the voltage on the breaker to make sure the problem was isolated. He also helped me find out that a couple of my breakers were mislabeled.

Nothing that breaks down is ever covered or only qualifies for a small reimbursement. Sure isn't what is quoted to you when you purchase the warranty. Not all of the repairmen show up or ever bring the part they're supposed to have ordered.

Sears emailed me promptly with an appointment date. A week off but okay since our time at home will be limited for the next few days. Thank you for the prompt action. Let’s hope we have a long and happy association.

I have had Choice Home Warranty for a few years now, (clearly I will not renew my policy) every time I have made a claim it has been a nightmare dealing with them and the incompetence. I will only mention my last claim. I made a claim regarding my stove top Burners, the issue was the igniters would not turn off. I had to turn the breaker off to the kitchen and use a lighter to turn on the burners. Claim was made in August and a technician was not assigned until the end of September. Finally a technician was assigned. (I paid the 45.00 dollar fee) The tech diagnosed the issue as faulty burner igniters and said all need replacement.

Choice sent out a repairperson quickly. Repairperson was friendly and professional. Awaiting part to complete the repair. Hoping I don't have to use warranty, but am certain Choice will take care of us. Thanks Choice. You've taken the worry out of our picture.

Able's Garage door did an excellent job. I recommend him highly. He kept me informed. Was very pleasant and very thorough. I would have him back anytime. Was running a little late but kept in touch to let me know.

It took more than 24 hours before my claim was assigned to a contractor. It was 6 days before the contractor arrived to complete the repair. This is the second time I have experienced this level of service. I do not believe Choice cares about its clients.

The technician who came out was quick to contact me and to set up an appointment. The work was done quickly and the unit was replaced. The only suggestion I would have is that the contractor was not as conscious of the fact that doors could not be left open because of my animals inside. (Luckily, my roommate was home to make sure the doors weren't left open). :)

I didn’t care for the way I was sent an email with a time of 7-12. That very long. No call for the original request for service. I called the electrical company the next day and got a machine. They did call me back. I asked for a shorter time frame and they said 8-10 which was fine. Then I called at 11:20 because I had not heard from the tech yet. He was running late. I feel someone should have called or texted me. Once the tech arrived he was GREAT. Very knowledgeable and very nice. I was very happy with him. Just not your process.

Mike took the time to answer my questions and honor the rate my family member received. It was easy to understand what was covered and how the process works. Thanks for the ease in transitioning to Choice and providing us with a multi-year plan.

Replace cost should be based on the like item with same features as item that was purchased. Replacement cost should include taxes as well. I have no problem with paying any additional cost for any up grades and manufactured retail cost should be based on were purchases are maid.

I called your business at 8:30am and received a call from Omega Appliance Services 35 minutes later. They arrived at my place at 11:30 and completed the repair. Absolutely amazed and pleased with the awesome service afforded me. That’s going to be a hard act to follow the next time l call about a problem!

Nine days without hot water tank. Now will replace for $550. What good is this warranty. Not installed. And $550.. New tank cost $300. Next time I will install myself. I'm filthy looking. And leaking. Wife moved out. I'm next. Need to read warranty plan. Small print. But it might get done. Maybe under 12 days. Oh my.

Very quick to respond. Unfortunately it wasn’t the water heater but it was a sewer backup. It was covered by Roto Rooter from the previous back up 3 months ago so thank you for being there for us when we needed help.

Jesus was on time and very friendly. He finished the job in under an hour. The company even moved my appointment time up because of the fact we could not get in the garage to charge our EV's. Could not be happier with how this all worked out.

Very great services with Plumb Rite from Loudon Tn. The owner from the plumbing company came to the service call and far exceeded my expectations. Would absolutely recommend to family, friends, and clients both the home warranty company and the plumbing company that they had show up for me. Would use again and will definitely be renewing my home warranty for a 3rd year when the time comes.

Technician was on-time, very thorough and professional in trying to resolve my problem. Choice Home warranty always sends out a very helpful group of technicians that know what they are doing and always do their best to solve any issue!

The technician was excellent, and very experienced in appliance repair. My dishwasher could not be repaired. Choice offered me $246 for replacement with a Lowes gift certificate. The lowest priced dishwasher, bottom of the barrel sold by Lowes is $415, so my dishwasher clearly cannot be replaced. The reason for having a warranty is to repair or replace an appliance if it cannot be fixed. I disputed it and their response is to give me the $246 in a check so I can now shop around. No dishwasher to be found for that amount of money!

Choice Home Warranty chose an excellent tech. He was very knowledgeable and experienced. I had a positive interaction with both Choice Home Warranty and the tech, and I would highly recommend both to other people. The tech took his time working on my issue and when he was finished he determined that the refrigerator wasn't worth repairing.

I've been with Choice Home warranty for almost 3 years now. I must say that "CHW" did come through by consistently responding to my appliance. I'm appreciative. My Wife and I are now in our 60"s. We are very comfortable with Choice Home Warranty. My wife and I can see why Choice home warranty is ranked number "1" in the our humble State of Delaware. We're looking forward to keeping our policy. Thank You "CHW"

Technician was punctual, efficient, and very professional. He arrived earlier than expected and made sure he did his job in a proficient manner. He was very knowledgeable!!! He did an awesome job!!! We are very happy with him and would definitely recommend him to anyone!!!

So we had one company that didn’t show up for their appointment. The second company did come and said the water heater is fine but we need cartridges for the showers. We open this report and it says the warranty claim is closed. I would think it is closed when the problem is resolved. Tech was nice but the problem is still active - no hot water in the shower.

Timmy my service technician is awesome. Timely and responsive. He has serviced my house several times and has done a great job. That said, the time it takes to get an appointment through Choice is not acceptable. Regularly it takes over a week to get an appointment and it is not convenient to find my own technician and teach them the claim process.

The technician from Appliance Remedy came out to repair my dryer that had stopped heating. He brought a part with him but it was not the correct one for my older dryer. He said that he would be back in a couple of days after ordering the correct one.

According to your email to me "Most service requests are dispatched to a mechanics within 4 hours and we usually have a technician in your home within 24-48 hours." It was more than 36 hours later that I received a notice of an appointment with the technician, and it took four days to get a technician to my house. Then the technician had to report to you his findings. I didn't get a response to that until 3 days later. Today I got an email from CHW saying that the next appointment with the technician was set for this afternoon, but the company said they didn't even have the dishwasher part in yet. So now, 9 days later, my dishwasher still is broken. I'm extremely disappointed with your service and communication.

The HVAC was actually overheating, the technician Alex **, was very professional and got the system back and running in a timely manner. Great technician, he took the time to explain what was wrong and how to avoid it possibly happening again. I would highly recommend Mr. ** and Choice Home Warranty! The system is back up and running with no issues.

The technician was wonderful, however the amount of time (1 week) it takes for CHW to get a tech to my home is terrible. This is pretty much all the time as it seems CHW has a hard time finding technicians in my area.

I just signed up for CHOICE services, so I cannot speak to whether their services are good or bad. The phone salesperson, on the other hand, was very knowledgeable and courteous. If this is any indication of the type of service offered then I would recommend their services to anyone.

Customer service representative was unable to resolve my issue as it was beyond his level of support. Gift card I belated realized would take 30 days to get to me not only is that amount a farce but I have to wait to "do laundry" 30 days. How inconvenient. My funds are withdrawn automatically.

Some of the worst salesperson I've experienced. Tal was super nice trying hard to sell a 6 year deal. I couldn't. Did monthly. I called back because of seeing horrible reviews. He asked why did I waste his time. Then said, "It's monthly deal so I don't care." Just shows sales does care about actually helping, only about his commission. I told him to cancel it. He said I'd be refunded. Didn't trust him. Called the customer service number to find He didn't cancel it. He's a liar. I don't do business with companies that employ these kind of people. Won't ever trust this company.

Starting from my claim CHW was so caring and attentive. They took care of my refrigerator. 512 Appliances man Mr. Clint ** was so friendly and knowledgeable. He completed my job done most efficiently. My refrigerator is working great. Problem solved. Great job..

I was online comparing different company benefits vs cost and Troy reached out personally within seconds, Not only was he pleasant, he was quick to answer any questions, polite and offered several different ways to pay including senior and veteran discounts. Troy was a good salesman and representative for your company! We switched companies after 15 yrs with another! :-)

The technician came in and he just hit the reset button and the garbage disposal started working it did not take very long. He showed me where the reset button was. The technician was very nice and concern about my problem.

I called Choice and the appt was easy to make and was set up within a few days. The company did a very good job. They were polite, neat and very knowledgeable. Would recommend to others. The home warranty eliminated stress and is very reasonable. Thank you.

The explanations and questions answered regarding a new home warranty insurance policy by Shemar were very clear. Also his suggestion regarding the possibility and benefits to buy a senior policy (we are in our eighties) was an revelation so we purchased one.

I was wondering why there was no email or confirmation starting in December for the top Choice home warranty for 37 per month. I called again and still got no help. I'm wondering if you are a fraud. My number is ** Danielle **.

Anytime I've needed service, I've found Choice Warranty to quickly answer the call and have a vendor response, over time we have come to rely upon Choice warranty for all our home needs, it keeps us worry from from large bills of repairs and guessing whom to call, thank you.

The rep was understanding and thorough. She provided the service and explained the process which the customer should expect. Previous clients rep (multiple) had make me cancel my contract. I giving Choice home warranty another opportunity to provide the service in my contract.

I am a new customer to Choice Home Warranty as I was previously with AHS for 10 years. AHS decided to increase their fees and Choice was happy to take my business. The agent was very helpful, knowledgeable and courteous.

Tech was very nice. Nice young man. and worked fast. Fixed my sink clog immediately. Cleaned up and even wore shoe coverings very professional I liked him. I had used, 2 bottles of drain cleaner nothing worked. He had a tool that worked great.

My dryer broke down the evening of 12/4/22. The morning of 12/5/22 I placed a claim with Choice. I had a visit from a technician from Bradley Repair that same day, his name is Brad. He was early, extremely courteous, knowledgeable and had my dryer working in no time. I was extremely pleased and would be willing to recommend this Brad and his company and Choice Home Warranty to anyone. This was my very first claim since switching to Choice.

My initial appointment was scheduled for 4 days out. I called the company and requested an earlier appointment. The owner said that he had a truck in my area, and could meet me at my home in 15 minutes. I rushed home, and they took care of the issue that evening.

The appliance place that came to fix our issue was phenomenal. With that being said there are two things that I do not like about choice home warranty. 1) With the cost of appliances being that they are they will only give you a small amount if they can not fix your appliance. 2) They don't call to set up the appointment. They make it and send it via email which is not always the best because you may not be able to make it on that day and to reschedule is horrible.

Kevin from Kevco was great. He was helpful, nice, and knowledgeable. He was informative and communicated well with us before coming out. He explained everything thing well and gave us some helpful pointers. I would recommend Kevin. He knows what he's doing.

I’m being told that you’re going to charge another service fee for the heater. I told you that I thought it was the thermostat. But had I said heating system you wouldn’t be charging a second service fee. Please reconsider your decision. I’m not an expert and guessed thermostat but it was only a symptom of the actual issue needing repair.

I called Choice to report that my hot water heater had broke. They quickly assigned Fort Worth Plumbing LLC to do the repairs. This was within two days that my repairs were done. Very happy with the results. Highly recommend Choice for home repair warranty.

Robert ** the Tech was amazing. He was very personable. He explained the issue with my unit and the method by which he would fix it. It was a very positive experience and have already told several of my friends how great a job A & E Factory Service did. The warranty process was very simple. Thank you.

I talked to Derick about four times, did my due diligence with your terms and conditions along with a few others. We chose yours because of the replacement or repair terms. I am a veteran and feel like your company appreciates that. I also have my daughter who owns her first home at 23, getting set up tomorrow with Choice.

The man that signed me up explained everything. I explained that I was a senior and he gave me that discount. I was very happy with my experience. He also ask me if I was a member of AARP or AAA and I explained that I was a member of both. He explained that they give a big discount. But you have to pay the annual premium for 3 years. I told him that I couldn't do that and that I will just keep the monthly payments.

The technician was very courteous and listen to me explain the problem and what had happened prior to dryer not working. Technician was friendly and worked diligently and was a confident person ….Arrived on time …He called to let me know when he would be able to come work on the dryer.

Good service, good call center too and good technician. Check all those things. They assist good and they advice good. I like service and flow after service. They ask for satisfaction. It's good sign of good and care about customer.

I had filed a claim and was Offered reimbursement. This allowed me to work with a local contractor and schedule repairs so it didn't interfere with my job. When the repair person showed up Choice technician was immediately on his review and approval.

When I signed up I do believe it was included on the policy. The problem was with David ** who promised to send the section where the it specifically shows the "cell" as he called it. He did send a link that actually shows that it is NOT covered specifically. See the attached cut out. I requested several times to be cancelled. After being put on hold for over 1/2 hour each time they then send you to the resolution center. That would be where David ** never followed through. See the attached emails also.

I filed a claim and was assigned an agent, then assigned a new agent. New agent agreed last Wed that the water heater is bad and needs replacement. Since then, nothing from Choice warranty or agent as to next phase.

Choice Home Warranty is awesome! Their Customer Service Team responds rapidly to my claims. This is my second claim in a year and I'm very happy with them. I recommend Choice Home Warranty to all my friends and family. Thank you so very much!

The element was busted and repaired by an HW technician. Nice job, no fuss. I'd do it again. Thanks.

Spoke Aheem and he was helpful even when I came across as frustrated. He took time to research my issue and was able to provide a satisfactory result. Looking forward to an email confirming the refund and the cost of my renewal in 2024.

I called in to get home warranty insurance. The customer service rep was not very helpful. Luckily I knew what I wanted. He was very cut and dry after receiving my debit card information. He just said OK bye. I was asking a question and he hung up on me, he did not asked if I had any other questions or concerns. Just disconnected the call. He did not ensure he had the correct information. This made me feel unsure about this company due to after he receive my money information, he disconnected the call.

This time the technician seemed more knowledgeable and pinpointed the problem. This will make it the third time I had problems with my refrigerator. The last two times the problem was not corrected and I had to pay unnecessary service fees, which I feel I shouldn't had charged.

Very good service and timely; however, I forgot to ask the technician to check the main pipeline in the basement. Must I pay another $85 for him to return for that service? Professional demeanor. No time wasted. Came, heard the concern, asked questions and immediately tried to resolve the issue, to no avail.

One outlet could not be fixed in the bedroom. Everything else was done to our satisfaction. Will continue to try to get the other outlet fixed by another company in my area so that we can have full use of our outlets in our home.

I explained to the operator that I did not want to place the order for the warranty today and that I wanted to shop for services. He told me that if I just give him my card information that he would give me all of the information I needed. He then processed my payment without my approval and now I’m having trouble getting my money back.

Over two weeks getting anyone to come. Wasted 1 whole day on a tech from AB plumbing. Never showed. At least later you finally Greg from All Drains 70 and he replaced disposal quick. He knew what he was doing. Very satisfied with him. You people should have had my minor problem fixed in 2 or 3 days instead of 3 weeks. In my opinion I don't see how Choice home warranty stays in business. On second thought I do know how.

Your representative Victoria was attentive to my concern. She was knowledgeable about everything that had to do with the claim. I felt comfortable enough to explain myself. She was thorough in explaining the process I needed to follow. I had just been released from the hospital so Victoria's kindness was appreciated.

We had a plumbing issue and Choice could not find us a plumber to come fast enough so they told us to call our plumber and they reimbursed us. Minus the service fee. The service is awesome and cares about the homeowner. I like that if they can't get a trade for the homeowner they will allow you to use your own.

It all started with a loud popping noise in the breaker box. That was followed by high pitched humming from the box. Very worrisome! These guys probably saved my house from burning down! They found several issues that could have been dangerous and corrected them all. Good job!

There was a problem to begin with. The first technician looked at it and said it needed to be replaced. After 4 weeks with no answer from her I requested a new work order, which was done that day. A new technician came and said it needed to be replaced. You approved it, he went and bought one and replaced it that day.

Choice Home Warranty was fast in getting my appliance problem handled in less than 2 days. The technician was polite and knowledgeable. I made my claim online with no problems and got a response right away. I received a text message letting me know my claim was being handled and a text to let me know when I would have someone over.

Compressor wasn't working when he arrived, and he got it working but the refrigerator and freezer still didn't work. Waiting for report to be submitted by his company. Choice doesn't do anything in the weekend to approve the next step required to move the process along. Choice only does that on weekdays, so you don't want a problem that can't be fixed immediately unless it is on a weekday.

He replaced a part and it's working fine now and we took a hot shower last night because it's been almost two weeks. He was very professional and finished the job in a timely manner and cleaned up behind himself.

I live on a fixed income therefore, having a dependable home warranty gives me peace of mind that I will not be overwhelmed with huge expenses. I have used other companies that don't send competent contractors and always say whatever the problem, "OH that isn't covered" and want more money to do a job. I haven't had that problem with Choice.

Beau called and let us know what his schedule looked like on the day of our service call. Thereafter, he was prompt in his arrival time and did not hurry through our appointment. He was both knowledgeable and thorough in his examination of our water heater. He answered all of our questions and did extremely well with communication with respect to our situation. He was most professional. I would highly recommend him!

I submitted claim on Mon. A.M. Plumber arrived Friday A.M., great guy. Ordered new water heater, Disappointed in out of pocket expense, but still a deal to get a new installed water heater. Sunday now, waiting for install, have other not covered issue to remedy for now.

I can not believe how easy it was to initiate a claim and get an appointment! I was dreading the process and Choice Home Warranty made it simple! I would highly recommend them! Hope to say the same after the appointment!

Very kind representative. Called few minutes after I filled online form. He explained everything I asked. Very satisfied with the customer service and with pricing of plan I chose. I was with AHS for 17 years without company offers for any discount or better service. Looking into staying with Choice warranty for many years.

Prompt. Identified and fixed problem quickly. Explained what they did. Easy to understand and pleasant demeanor. Knowledgeable and professional. Called quickly and got pertinent information before coming out. Treated me with courtesy throughout. Arrived with all necessary tools and parts.

The only problem l have with any and all of this is when a part is needed for whatever appliance, they do not carry the part needed. Now l have to wait for an approval from Choice Home Warranty. So l have wait.

He was very personable. Quick to diagnose and order the parts. I would recommend him to a friend or family member. He also was prompt. Although the company gave me a time frame of 8 to 5 he call and gave us a more reasonable time frame of about one or two hours. He also likes SEC college football and my dogs.

Repair people were excellent and got the trouble repaired in a very professional manner! I would recommend this company to anyone that has issues with their garage doors. Thank you for helping me with this problem with this nice company of men.

I placed a service request and someone came out fairly promptly. They filed their report and then I received an email that coverage was denied due to “failure not something that happens under normal wear and tear.” How am I supposed to know what’s going on with my unit? I’ve had prior maintenance so I count on those people to know that. So then when I chose your service, assuming you would have my back, I am very disappointed that that is not what has occurred. I’ve been pleased in the past but this is unacceptable to me. Seems like you should cover at least some part of the necessary repairs.

Professional and quick to get repair company. Company knew the problem within minutes. I’ve been with CHW for years and always took care of my problem. I would recommend this service and company. This is a great one. Save you some dollars.

The repair man that came out was very courteous and knew what he was talking about. The spin cycle did not work, found out it needs a part but he did not have. He is going to order it and install as soon as he gets it.

The salesperson was informative, and sought additional deals for his customer. Did a good job of conveying the product. Was friendly and courteous. Explained the updated plan that I would be going into next year, the no excuse plan and put aside any fears it was bait and switch. I would recommend to a friend.

(Flow restrictions in fresh water lines caused by rust, corrosion or chemical deposits.) According to CHW this means hard water, Which makes my plumbing warranty useless in Las Vegas. You suck. You suck. You suck.

Both issues were addressed and not completed as of date, the wall had to be opened to fix kitchen sink and requires a new work order/claim to put back pieces of sheetrock that were taken out. Main main drain stoppage was not cleared to completion.

It took a 1.5 days after the furnace broke to find a technician and though the furnace is working, I'm still waiting on final repairs, which should happen in a couple of days. Overall I'm satisfied with the process but will feel better once it's really fixed.

Fernando from Air Pro was terrific! He made sure the toilet wasn’t stopped up and said that there was a 60 guarantee for his service. I would definitely recommend air pro to anyone. Choice Warranty was very helpful in finding a plumber to unclog my toilet. I am very happy with Choice Warrenty for my household needs/services.

It was a great experience getting hooked up to home Choice and now I have peace of mind knowing I'm protected by a great company and now I can spread the news to others how they two can be protected also.