Choice Home Warranty Reviews

Tech did good job. Must return after parts needed are received. Parts to come from manufacturer. Bathroom tub faucet leak was fixed to our satisfaction. Master bath faucet could not be repaired until we got the parts from the Danze manufacturer. Expected in about a week or so.

I had several needed repairs that hit at the same time (A/C, Pool Pump, and Fridge). The response from Choice has been first rate. The vendors (apart from one) that they selected were timely and professional. The one that wasn't, was removed after following a fair process. I couldn't be happier with the response and service. I am happy that I made the "Choice" to switch.

I was very pleased with the the techs who came to my house. They were personal, explained the problem, efficiently performed the necessary tasks - replacement of the kitchen faucet - quickly. I was very pleased these men lived up to the name of their business - FLAWLESS!

The repairman was knowledgeable about the repairs and was very helpful in telling me how to take care my dryer. He was very kind and considerate. Any problems that should arise he told me to call Choice Warranty. Would recommend a friend.

At first the contractor was treated rudely and claim was denied. I called Choice Warranty back and raised hell with them and then they said claim had been approved. I paid out of my pocket for the cost of the claim, then was given a refund. It was a big hassle to get this straightened out.

Website could not be easier to use. I’ve only used the service once and completed a garage door repair… excellent service. Technician was quick and explained what had happened and did the repair perfectly. Filed claim for ice maker issues, hopefully it’ll be just as successful.

I had my range and my heat and air units break at the same time probably within days of each other. I had to get service twice. I am in the middle of both repairs. So far everything has been handled in the best possible and professional way.

When I appealed your initial offer I was assigned a person to negotiate with me. But that person didn't negotiate and I subsequently came out about $150 shy of what it takes to replace my broken washing machine because you determined that it couldn't be fixed economically. And I have selected the cheapest machine that I could find for a replacement-not one that equals my broken one. Pee poor service once again.

My garbage disposal was leaking and I called Choice Home Warranty. The technician was very polite and called me ahead; informing what time he would show up. He was on time and very experience. He changed out the garbage disposal within 20 minutes.

Response to my claim was quick. Maintenance guy came promptly as as scheduled. Maintenance guy sought approval from the Choice without much delay. Repairs were carried in a very efficient manner. Maintenance was highly professional in his job. Exhibited competence in his skills and above all had very good customer relations.

I bought a property and I went ahead and got the warranty on it. When it came time to start up the heat, it wouldn't work. I called Choice Home Warranty and they told me that they sent someone out, but then they told me they weren't going to warranty it because it hadn't been maintained. I just purchased the property. I didn't know whether or not it had been maintained and that wasn't something that said, "We'll warranty your products or your appliances if they've been properly maintained."

I am very disappointed with Choice -- while my request for service was quickly answered, the rest of the experience left much to be desired. I had to prove to Choice that my faucet was not under warranty and then they would not fix my faucet but replaced a high-end touch faucet with a builder grade regular faucet. Unacceptable!@!

I had a emergency where the main line was clogged and my house started to flood. I asked for a supervisor. I paid $678 to Rotor Rooter to clear the lube. Choice waited 3 days to send someone out. Sewage is a health hazard. I need to get reimbursed. The portal does not work. I gave no email to send the photos and all I get is the Choice voice mail.

I have placed several calls to the number shown for a good However such is not the case. Left several messages plus a few with my 'case manager' with no response from her. Finally found another number to call & was able to make contact with a lady but she wasn't much help either in making a increase in dollar amount offered. Finally accepted so I could move on as I needed to have laundry items. Will not recommend this company to any friends. Sorry that I fell for this 'program' as I assumed I was buying. Not again...

Richard ** did a great job. Gave me several plans to choose from. Went with the 6 year plan. Best one for me. Hopefully I will never have to use it, but I am covered if I do. I highly recommend Choice Home Warranty.

Provider was very accommodating and professional. I had to reschedule and provider was accommodating and completed the work timely. Provider contacted me to confirm appointments and arrival time. Thank you so very much for the good service. It is much appreciated.

Technician was dispatched quickly to fix my washer. He was professional, prompt and did quality work. He diagnosed the issue quickly, replaced the part, also found another unrelated issue which was wearing out and fixed it. Very satisfied. I would recommend CHW to friends and neighbors based on this work order.

Customer service representative was courteous and knowledgeable. Explained coverage and cost more than adequately. Response was timely, and policy appears adequately understandable, and covers all things I wanted.

While the technician who came to our home did a good job, Choice has NOT been helpful and continues to give VERY poor service! At this point, I would warn anyone against signing up with this company who is more interested in making a profit than serving their customers!

The technician was very knowledgeable, polite and sincere. We need more technician like the one that was assigned to me. Unlike the other technicians for other services I had, his one is a 5-star all the way. Technician knew exactly the issues of the appliance and completed the service in a speedy but competent manner. Great job and Thank You!

Timeliness of scheduling a technician for the work has been anything but good. It took 3 days for the original technician to even come out to diagnose the equipment. After that, the technician never submitted the diagnosis to CHW for the repair to be approved. End up getting a new technician to come out just to diagnose the same issue the first one identified.

Furnace was denied due to “rust and corrosion”, even though as a homeowner do not know how this could have been avoided,, since furnace is properly inside our house in our basement. Denial said could make an appeal and would be assigned/contacted by case manager within 24 hours, 3 days later still no contact. Will be canceling policy.

We've had the same Home Warranty company for over ten years and set to expire this month. With the limited coverage and price increasing I decided to beat the bushes so to speak and look around for a different company. Choice kept coming up - 5 Star ratings (price, service, coverages and excellent customer reviews). I called, was promptly answered by a rep who made the application process easy answering all my questions. Not only was the new (Choice) plan more affordable it covered l lot more than was covered in my old plan. Very pleased so far.

Kyle of Comfort Works was terrific and I am telling my neighbors about how great he was. I highly recommend Choice uses him as often as possible for heating and ac work. I don’t know what else to write other than I am glad you sent Kyle to look over my furnace issue.

I think Choice Home Warranty is better than most. The only concerns I have with Choice is that responding to a claim and scheduling sometimes take too long. I also do not like the fact that Choice decides when to have the technician arrive at the homeowner's house instead of allowing the homeowner to schedule arrival based on their schedule.

The dryer would not start. Although Choice gave us a Wednesday time for the repair, the company doing the repair called us on Monday to see if they could come out earlier. So, on Monday the repair was complete. That made us happy.

Tech called to arrange an earlier arrival time, arrived at stated time. Requested input as to problem. Immediately addressed problem and had repair completed in approximately one hour. Very knowledgeable and precise. Would recommend to anyone, Entire experience was above average.

Bennett & Sons were very professional and checked the equipment in the attic as well as outside the house. This was because of Hurricane Ian we had a burnt smelling from the Air conditioner. This is the first time we got a good company to deal with the a/c.

Steven ** was very good in explaining company and coverage. Decided to sign up and go with your company based on his information and ratings your company has received. I was informed if I were ever unhappy I could cancel the agreement and receive the refund as promised.

My contact agent Mr. ** was very knowledgeable on details of plan coverage and prices. I asked numerous questions and he was able to explain to my satisfaction about the waiting period for the contract and the Service Call fee. He Was professional and mannerly.

Thought they did a good job of being on time and knowledgeable about their craft. Took their time to get it right. Will need to see how repair holds up. Don’t see any reason why I wouldn’t have them do repairs again.

The job is not completely finish so I cannot give a fair review. The technician seems knowledgeable with the procedure. I will give the review when he comes to install the control board. He came in on time and very courteous.

Disappointing how long it took Choice to locate a technician. The technician was wonderful. But very sad that he was here for nearly four hours and Choice pays him only my deductible. Which is the reason no technicians in my area want to work for Choice.

The tech that did the work was excellent, very noticeable and got the job done. If I have any more issues with electric I want him for the job. He went behind his call and located the problem. Very patient Man. The Man should get a Raise

After months of dealing with a plumbing issue and back and forth we were told that we have to pay an additional co-pay when we knew the issue. The plumber that came was great and validated the issue. Choice Home Warranty denied the claim (per the contract) but knew the issue wasn't covered and sent a technician anyways costing the home owner more money.

Great service also professional. I was pleased with the work l. The technician was very detailed, and had a spirit of excellence. He was also on time and had the repair part I needed. He also took the time to explain the reason the spring broke.

The service is pretty good. I've had a few disagreements, but it turned out all right. If I need some work done, I just call them. The last technician who came out was really good.

Just switched home warranty companies and couldn't be happier. As a senior and a veteran, I was able to lock the annual price for LIFE. The service fee also got reduced from $75 to $65, also for LIFE. Can't say enough good things about my experience so far. Would recommend that if you don't have Choice Home Warranty yet, get it, if you are on a contract with some other company, just let them know that you don't want to renew and then swap. It can save you hundreds $$$ a year.

Our technician was excellent. He had his truck break down, but still came and did an extraordinary job, making sure that all of our problems were addressed even though he didn’t finish until 9 pm! He was very knowledgeable, very patient, and didn’t seem the least bit perturbed to be at our house until that hour of the night.

I joined online and your system placed my home in the incorrect address and city. This showed in the welcome confirmation. I immediately recognized this unknown address and emailed twice. Your email response was that I had to call, despite I stated I am out of the country. I then broke down and paid to call. I spoke to a nice woman, however, she corrected the street address but not the city even as I repeated it twice. Now again, I must call and wait on hold to correct some kind of glitch in your system that registers the zip code in an unknown city. I hope should I ever need your services, it will be easier to navigate your system.

I had about a dozen claims with Choice Warranty since January 2021. Up until my last claim for my dryer, I have not had a technician respond to a claim within 48 hours as I was told when I purchased the contract. I was told that claim would be serviced within 48 hours and there maybe a time when it could take longer but that would be an exception. My experience turned out to be that was the norm and not the exception. I attempted to address this with Choice Warranty requesting to speak to a manager of customer service, case manager, my sale agent, and sale district manager. I hit a roadblock at each with them telling me there was nothing they could do for me. Each department tried pushing the issue to another department but would never give me a phone number or email to someone in upper management that could address an improvement in services so I didn’t experience the same problems in the future.

Max was prompt, diagnosed the problem within minutes, explained everything to me, and my dishwasher works fine now. I am very pleased with the quick service and with the ease of submitting a claim. I highly recommend Choice Home Warranty.

I don't have a problem with Service Tech that did the job. They were professional and got the job done right. My issue is with Choice Home Warranty itself (customer service lol, Resolution department give a break, Dedicated Case Manager what joke). I turn in the claim on a Tuesday morning and had a service provider assigned that afternoon (not bad right that's what I thought). It was the next day everything went downhill after they said they would replace it but then sent me an email that stated the following: 'With this replacement, there will be some non-cover costs you will personally be responsible for. Please note we negotiated a flat rate for all non-cover costs with our technicians. Non-cover items can include modifications, such as ducts, copper, drain, or electric, needed to support your new equipment. The cost to be paid by you is $300".

Updated on 01/28/2023: They didn’t show and I had to keep calling Choice until they reassigned me a different contractor. Once I got a contractor assigned that one did show up to fix the problem. He actually was really so I am satisfied with that.

Horns Heating and Cooling was exceptional! Tech diagnosed issue and repaired expeditiously and professionally upon arrival. It would have been great if he could have gotten here a day earlier. Perhaps more efficient communications between CHW and contractors would help.

Tech who came in was efficient and friendly. He made an attempt to get the old machine unfrozen, but was unsuccessful, so he replaced the old disposal. He did a good job, didn’t make a mess, checked his work and disposed of the old machine. Good job!

I believe he was kind of tired after a previous 2 stops before coming over to our residence, Talking to him was like talking to a tired man. Nevertheless he was able to find out the problem w/ the oven.

The rep I spoke with was very helpful in helping us find the right coverage for our needs. He has great customer service. Thank you Kurt for everything. We are looking forward to a long relationship with Choice. I highly recommend this company.

My technician, Billy, was awesome. Fast, attentive, explained what was wrong and what the fox would be. My experience with CHW during the claim process was frustrating. The website had many issues with uploading substantiating documents and the chat function to communicate with the processor didn’t show the chat in order, I had to read time stamps to see what the latest message was. Whoever was processing my claim was not helpful to remedy/work around the website issues, simply stating, “we need the documents” without working with me on alternative solutions. It was very frustrating.

Lady was friendly and helpful. She let me know what the process was. This is my first time using a claim. She will be submitting my claim and getting the ball rolling to correct my problem with furnace. She was apologetic about my furnace not working. Which I thought was very considerate.

Taken care with knowledge of the problem in a professional manner. Would recommend him for service always..So helpful for further assistance if needed. Very polite and courteous with questions asked. I will always refer him for professional help.. Thanks for heat!!!

Our most recent experience with Choice Home Warranty was highly positive. Their response was quick and the repairman was a craftsman. It was so simple to write him the one check and then forget about it. I could not have been more pleased.

This warranty has been the hands down best investment. Customer Service is top notch when calling with any questions. The service technicians have all been very knowledgeable, helpful, and open with communication. Thank you for offering such a wonderful product and sticking by your guarantees.

Trevor was wonderful for us. We were able to move up the appointment that you assigned, with concern over the food going bad in freezer, and Trevor was on top of this. He did not want us to lose the food either.. Would love to have him for every repair! Very knowledgeable in his field.

I spent decades dealing with the public from all walks of life. I would only suggest that the rep I spoke to in NJ might need some help with his language skills. When he used the term "youse guys", I thought, thank God I live in America and that I haven't heard that since the Rocky movies. Could use some improvement.

I thought that installation of the replacement microwave would be covered and it is not. My previous home warranty covered installation of the item being replaced. The contractor that diagnosed the problem would come back to install as part of the process. Then the e-card from Lowes could take up to 30 days for me to receive it! That is way too long for an electronic card. So now I have to wait for the money to come and hopefully find a microwave that is 191.00 which I doubt.

I submitted my claim and not long after I received a notice for a scheduled appointment. CW did not disappoint. Called company assigned to do repair. Great service also and technician was friendly. I would definitely recommend Choice Home Warranty to friends and family

I am not happy with the customer service as it relates to scheduling a repair person to repair a circuit breaker. I was to allow 24 to as much as 48 hours to have someone call me and it is now over 72 hours and no call. I called customer service and attempted to talk your service centers in Central America and the Philippines and neither person could speak English to the point I could understand them. I called to other times and when I asked where their call center was the line went dead. The person I spoke to yesterday said she was in New Jersey but based on her accent I find it hard to believe. I am still unable to use part of my kitchen and I am very upset. I tried calling the sales department and they were zero help.

Tactical Appliances of Killeen were very professional, on time and fast to repair my dryer. The electrician came prepared with the right replacement part. My dryer was fixed in less than an hour. I would always recommend Choice Home Warranty and Tactical Appliances because I am very satisfied with their services.

Gage was very pleasant and put my mind at ease about my concerns. He explained everything he was doing and offered suggestions on what I should do to keep my units working. I would highly recommend Gage and his company!

I am very dissatisfied with this company. I had to call back 4/5 times for days due to no one called to fix my issue which was my septic tank. I wasn’t told there is a cap of $250 for septic tank drainage. Nowhere you can get that done for that price. This is a ripoff.

The service was extremely professional and on time. He explained the damaged parts and showed to me. He service the unit in professional way and indicated all including the AC have no Freon at time of service. I request to put 2 pounds and I paid with American Express.

The young man was Very knowledgeable and Nice. But I believe he should have checked his supplies BEFORE he came out to do the repairs. I now have to wait a total of (2) weeks for the part necessary to make the repair arrives. I cannot use my oven for that specified time, (2 weeks). He thought he had the part among his parts-on-hand, he didn't. I hope I am not charged again the price of his current visit. I've paid.

First response was quick. There was a delay after that. Was being told looking for best tech. I had to send a email asking about delay. I was asked if I would pay up front and they would pay me back. I declined. I thought since I pay for their service, they should have a tech. They did find a tech after over a week. The tech was very good and made the repair. After repair was made I was told my problem was not covered because it wasn't considered "normal wear and tear". Lucky for me the repair was only the cost of my deductible. I wasn't impressed with the way my claim was handled. They only found the tech.

The customer service (Philip **) who answered my queries was very patient and courteous. He was very explicit and provided me with straightforward responses to my questions. A definite asset to Choice Home Warranty. I purchased the total plan for three years.

TJ from Level 99 Plumbing was excellent. He assessed my Gas water heater condition fairly and determined it needed replacement. In doing so, I only paid what the home warranty company would not cover, but they paid for a top Gas water heater brand in the market, which I am ultimately happy about.

Excellent work unclogging the sink pipe. I will recommend Choice warranty to my friends and family. Great turnaround on the service call, immediate response when I submitted the email for service. We are totally satisfied with choice home warranty services. I will definitely recommend to others. Thanks for the great technician you sent to meet our service needs. Thank you!

I recently had an appliance breakdown. I contacted CHW and initiated my claim. Within hours., I was contacted by the repair technician, who made an appointment for the initial visit for the very next late morning. The technician made his assessment and I was contacted the very next day by the Technician and CHW with the results. The response and service from CHW and the repair technicians has been outstanding, professional and extremely fast.

Very attentive and quick to set an appointment. In less than 24 hours I got an email with set schedule and company and also received various email in regards of scheduling. Gives you a peace of mind when needed. I love the fact they cover various thing specially when it's plumbing and HVAC.

The second claim was so much better than the first one. The repairman for the second claim seemed to be more knowledgeable about the problem.

Fair?? I did find that the salesperson was a very intelligent, knowledgeable and very professional person but it is far too soon for me to be judgmental on a performance rating. It appears to be satisfactory. Thanks. Forget it, I have said what I have to say.

He was friendly, knowledgeable and great conversationalist. I let him know several people called, he made sure I received the best deal. Waited patiently to find my good credit card. He's really good at what he does and went an extra mile.

Kevin was very nice & arrived very near the time he said he would. He could have used booties to walk across my carpet. It is not new in fact it is old, but I don't wear my shoes in the house passed the front door. I am not convinced the leaking has stopped but I guess time will tell. Hoping the A/C holds up!

The plumber that came out to our home for our water heater was very professional, arrived on time, and knowledgeable. He did an inspection of our water heater, and gave great safety recommendations on why we should not reconnect existing water heater back to electric panel, how it could result in a fire or something bad could happen.

We had called for electrical work about two months ago. A light fixtures was replaced in the kitchen and linen closet. My husband noticed the one in the closet had came loose and was hanging down. He called CHW for service. The operator was very polite and professional. Within 4 hours an electrician was at my home repairing the light fixtures. Thank you CH.

Patrick ** took over a poor experience I had the day before; however he was able to handle the situation, listen to my frustrations, and ended up earning my business. I had a poor experience with Kayleigh ** and was going to go with a different provider but Patrick did a great job falling on the sword for the company and saved the deal.

The technician showed up at the appropriate time. After it was decided that my washer couldn't be repaired, the company promptly informed me that they were replacing my washer. I was not particularly satisfied with the amount they were giving me, but it beats nothing.

My phone call was initiated by Agent John calling me in which he gave me info and quotes on my interest in purchasing a home warranty for my home. I asked if he would please call me back in 15 min as I wanted to discuss the info he gave me. I waited 20 min and called the number on my caller ID but was answered by Kayleigh. I asked for John but she said she could help me as she had the info in which John had initiated.. Both agents were extremely helpful and so much that I signed for the 6 years. Both John and Kayleigh were great sales agents.

Normally very happy with service. Plumber did a good job, however can't say the same for Choice. I was leaving the house On Oct 4th at 7:30 when a truck pulled into my driveway. Checking it out, it was the plumber. I had no notice of his coming. Went in looked on my computer and found that Choice has sent a email at 5:17 am. I don't check email until after 8:30 when I return from my walk. Why the late notification?

It should not take over a week to get service on a claim. And I'm still waiting, after a week and a half to hear about my second claim. Calling is useless because the people just say the claim is with another department and they offer no help.

My experience signing up for your Home Warranty was GREAT. Rob ** was knowledgeable, friendly and very helpful. He gave me opportunities to ask questions and went above and beyond to give us the best options that were available to us. Thanks so much for the wonderful experience.

CHW does not respond in a timely manner to claims. This is my 2nd claim that is over a week old. The first claim for an AC unit took over a month for resolution. Their automatic dispatching system is not efficient and lacks human intervention.

I change companies in July 2022 and I regret not doing it earlier. This was my first claim. I call Monday, the job was done Tuesday. Choice Home Warranty is the best 100 percent. I will recommend to all my friends, family and anyone. The only thing try to hire more Americans to answer the phone.

I just enrolled to Choice Home Warranty today and appreciate the professionalism of the customer service rep. Who contacted me. He explained the coverage, the service they provided, overall he make me believe in the service they provide and I am looking forward to the service.

I wanted to talk with a person, but the automated phone took my claim. I need my system checked out as soon as possible please. It was really cold this morning for My wife and I. I understand you are probably short staffed. Will have a technician to call because I have Doctors appt. And I wasn't to be home. Thank you so much.

Perfect service. He was on time. Fixed the issue. Was very informative on what the problem was for future issue. Very Professional. It only took less than 1 week for them to come out. I would for sure recommend them.

Just want to thank you all for your outstanding customer service. We were customers of American Home Shield until this morning when they refused to cancel a coverage we added and didn’t need because we were lied to about when it was added. Getting coverage through you was quick and easy.

Thank you so much for getting my garbage disposal replaced. I greatly appreciated it. The technician was very professional and courteous. As I referred a lot of customers to Home Warranty. It is my absolute pleasure to share with them my experience with the company.

Very dissatisfied with my first experience. You denied my claim. When you see the advertising on tv sounds really good but when you need services you are denied. I would cancel my contract and never recommend to a friend or family.

I called Choice Home Warranty! Problem reported. Was contacted and an appointment set up! JAS repair called upon 5 min from my home! His company (Him) was extremely professional and very very informative… He was in constant contact with Choice Warranty Of my issues. And was notify to repair… Thank you so very much Choice Warranty…

Hi have been a customer with Choice Home Warranty for three years and this year they really proved their selves as I have had an air conditioner replaced. I’ve had hot water tank work done and repaired. I have had an icemaker replaced and now they are sending money to help replace a dishwasher, oh and I forgot earlier this year I had electrical problems with the ceiling fan that was another issue but it was finally repaired. I am very pleased with home warranty and I give them 100%.

Your tech determined the problem quickly and made the repairs. I trust him in our home. There is not much more to say as I've rated this tech in the past. Regardless of the problems with our washer and dryer he finds the problem quickly and repairs the appliance in less time than I would think it would take.

Am still waiting for my washing machine to be repaired, however the garbage disposal technician/plumber was terrific. It’s working great. Right on time and totally professional. Diagnosed problem and fixed the disposal. Washing machine had to wait for parts to be ordered.

Living in Florida we really appreciate our A/C. Our A/C stopped working Sunday night. Called Choice Home Warranty on Monday morning. Contacted by service department immediately to set up a time for the technician. Tuesday Morning at 8am he was there to access the issue. They ordered the part and had the A/C working Wednesday evening. Thanks Choice Home Warranty!

Service man was very professional, knowledgeable, personable, explained the issue. Would prefer this Aces of Air should I have an issue in the future with the heating/cooling unit. Choice was timely getting someone out to look at the cooling/heating unit. Filing the request for service was easy.

Everything was ok. The technician was knowledgeable of what he is doing. He was very thorough with what he was doing. He even explained what cause the squishy noise in the washing machine. He also gave recommendations on what to do to prevent further damage.

The technician that arrived at my home, knew immediately what the problem was when I told him what the issue was. He brought the right tools and he resolve the issue within half an hour. I would highly recommend this technician due to his expertise with refrigerators and freezers.

The initial service company assigned to me is worst. The appointment is keep rescheduled over 5 time for 2 weeks time and they are not reachable in the number given. No follow up from CHW as well. After I escalated CHW reassigned to Sears and they did good job in a single attempt.

The Technician was great but I can not get excited about anyone fixing my refrigerator at this time after waiting 2 months without a refrigerator, having to eat out all the time spending unnecessary money, 1 tech showed up and did nothing another tech showed up and took the payment but no longer worked for the company which was very dangerous and another tech was on his way to my home but decided he was not coming to Petersburg. UNBELIEVABLE SERVICE

The technician was very polite and knew what he was doing. He had my heat up and going in no time. Left everything clean and just as it was. I would recommend this company to anyone in need of hvac repair. They called ahead of time and arrived at appointed time.

The technician was very personable and friendly. He went directly to work and took care of everything professionally. I am very pleased and thankful for the awesome job. I am glad that I have my home warranty because no matter how many monthly payments are made, when you need the service it is peace of mind knowing you can call.

Phil, my technician was wonderful. He has ordered the correct Parts. I look forward to a completed repair next week. Also, I highly recommend Choice Home Warranty. This company has done a great job for me. There was a small struggle to get it scheduled at a good time, but they came through for me.

June 2022 a claim was filed, service call from Ness Application. Part ordered, after much delay new part installed. I was told another part had to be ordered. More delay. On last visit a couple weeks ago. Serviceman said he recommended replacing unit and that he would send that info to you. Still nothing. When I contacted you I was told to file a claim since 30 days have passed. I am very unhappy that nothing has been done. Please resolve this issue. Over 4 months is not acceptable. Do not call me as I am on vacation until 16th.

The technician and his company are excellent. Total Air Mechanical worked hard to get to our job and get it done timely and sufficiently. They listened to our concerns and made it a priority to get the furnace part as quickly as possible to finish the job.

Waiting for repair technician. They are pretty fast. Always had no issues.... Have had plumber come out. Paid my deductible...and that was my only cost... Imagine without the home Warranty.... Plumber charge 80 for coming out then 100ish for repairs....and the bill adds on... Saving and peace of mind.

All of my contacts were courteous and efficient and especially, quick to reply. It's the phrase, so far so good that I would give them. I would recommend them to my family and friends. There was only one incident was refused.

Choice is good enough for me to renew when my time is to renew. When I put in a claim, the timeframe response is usually within 24 hours. For the price you're paying, it's worth what you're getting.

Had to recall to get my email that I was promised the 1st time. Did not get a email or order conformation after 1st call. I hope your company handles problems better than this. I’m not happy having to follow things that should of happened the 1st time.

My water heater started leaking and getting a replacement took only two days. This was great! The only disappointment was the $300.00 charge by the technician for permits, parts, etc. Don't get me wrong, the technician who installed my new water heater was great, but there was no permit and very little in the way of parts. The extra $300.00 for the job was a really big surprise.

Have air conditioning issue and it has now been four weeks and the issue is still not fixed not my greatest experience. Very quick to sell a warranty but not very quick to fix problems when they arise. Let’s see when someone actually comes to finish what was started four weeks ago.

I had a problem with my water heater. It wouldn’t heat water. I reported the problem on Monday, it was fixed on Tuesday. The young man who fixed it was friendly, knowledgeable, and had the heater up and running in about 25 minutes. He even cleaned up the floor before he left. I’m very pleased with Choice Home and recommend it to anyone looking for this kind of service.

We have been using Choice Home Warranty since 2017. We signed a 6-year deal for a couple of my houses. It was very very bad at the beginning. Choice always found various reasons to reject covering the repair claims and each time you had to fight for it. Even if they fixed or replaced parts, they used very cheap products. I still remember they replaced my sump-pump with a crappy one and we could hear the noise even on the 2nd flr. Not just me, other friends who used Choice had similar experience. Now they have improved a lot for repairs since 2021 and we did not have to fight for repair claims anymore. But for replacement, it is still very bad.

Not sure what the letter I received means but it sounds like any further work on my a/c will be on me without having the whole system cleaned. I have had check up maintenance done on system twice a year for the last two years through another warranty company. My first claim and sounds like they are trying to bail on me. All the a/c guy had to do is blow out my condensation pipe. He was here maybe 10 minutes.

The problem was addressed in a timely manner and the work was done promptly and professionally. Communication was good between company and myself. The value of the warranty is well worth the monthly price. I would recommend this company to family and friends.

Choice Warranty has always been good to get our problem resolved. The serviceman is always kind and considerate of us. When something goes down Choice is on top of it. You can call in a claim or send one in online. Choice goes out of its way to make sure we are satisfied with our service. Choice makes sure we understand our policy. They take care of the problem and we don’t have to do anything. I am glad we elected to go with Choice.

After looking for a home warranty I decided to use Choice Home Warranty. After looking at some of the reviews and reviewing the home warranty I had before this one seem to be better for me family at this time.

Sounded like a good deal. Even better when you go for the six years plan. The price made it a no brainer. Sales people seem knowledgeable and very helpful. Answered all my question. We never had a home warranty before so time will tell.

Based on past experience with Sears and my washer covered under the Choice Home Warranty. The techs (2-3 at different times) were unsure what to do and ordered 2 separate parts. Total time to fix the issue was approximately 1 month. I can't wait that long for the fridge. Thanks

I was told if it can't be fix, you would replace it, there is no way l could purchase a washing machine with the amount you gave me. That is false advertising, l am a senior. l don't have the money to buy one

The electrician from MJH Home improvements that Choice Warranty sent was very professional and did a great job at checking and fixing the electrical outlets. He even scheduled the appointment to meet my scheduling needs. I would recommend him as an electrician to someone who is looking for one.

Only I have concern that my appointment was rescheduled three time. Rest was ok. I would suggest to give us a call if the appointment is being rescheduled since we don't always look a the email messages - the tech came and fixed the issue. He is technically good.

McKinney Electric is fast and very knowledge about their work. I would recommend this company to others in the North Dallas area. Jim Greco is the owner, he called us before he came and completed the work as needed. Also, Choice Home Warranty is great with customer service, I submitted online and get responded the next day.

I had a toilet that was leaking water from the tank. Called Jensen Plumbing and they were great. Very nice and efficient to schedule an appointment. Day of appointment continued to receive updates on the arrival of technician. The contractor arrived on time and immediately went into action to fix my toilet. He was very professional, fixed the leak, and cleaned up the bathroom after he finished. I have used Jensen Plumbing in the past and would highly recommend them. When requesting an issue to Home Warranty request Jensen Plumbing. You will not be disappointed.

Choice Home Warranty has helped me so far with filing claims and I have had good experiences with the repair men. Thank you for everything that you do for a recently widowed lady who’s learning all the ins and outs of things.

Mark with Sears Home Service was awesome. He was on time and super helpful. Very knowledgeable about servicing my washer and dryer and gave me tips about different ways to maintain them without having to spend a lot on repairs. Thank you!

The technician was kind and helpful. I hope to hear from him today so that the air conditioner will be working again. :)He said the motor needs to be replaced so I look forward to having that taken care of.

Sears tech responded fast. Came to my home within a few days, found the problem, ordered the part which came to my house. They returned a week later and fixed it within 45 minutes. Choice covered the repair without anything done by me.

The person that I spoke to on the phone was extremely helpful in explaining all of the different service policy options that were available for seniors. All of my questions were adequately answered. So far, I am extremely happy with my contract.

Our air conditioning went out on a Monday night, and I filed a claim at 9:30 at night. Choice emailed me within 15 minutes with an appointment time. I just hope the company they contracted does a great job. We've always had good luck with the companies they choose. This includes fixing our dryer, AC, and refrigerator.

I received my keys for my new house on a Sunday. I now had multiple keys for several locks. I put in a request on Sunday and they have a technician now coming on Tuesday. That's fast and easy. I did not expect it that fast. I think this is great service.

The service has been excellent. Choice has been helpful. I have peace of mind knowing that my issue is taken care of. However, sometimes the system does not allow you to give enough information ‘cause then you have to explain the issue to the person that calls. For the claim I'm going to do today, it's a hot water heater, and I want to show pictures because it's not hurricane-related.

I have used CHW since 2017 and has been Satisfied with their response and care. I just renewed my warranty for another year. The technicians and experts on their roll are professionals and friendly. I recommend them to anyone looking for a great service.

Handled in a timely manner. Would highly Michelin Door company. Fast and friendly door service company. Choice Home Warrenty was also on top of the claim. The garage door was up and running in just a few short days. Great job all around. At this point I have no complaints.

Derrick, who help me with the customer service took good care of me and was very polite, effective, efficient and well knowledgeable in dealing with my issue. His emails were prompt and concise giving me the information that I needed.

Rocco Plumbing was very professional and friendly. They also called to follow up to make sure everything was working as it should. It did take them 2 days to fix the issue as they had the wrong part, however, I would still use their services in the future.

Recently our neighbors having problems with plumbing. My home is same age as theirs. We thought we should have warranty just in case we have a problem. We searched online and checked reviews. We feel that we made the right choice.

We just called to inquire about a home warranty as well as the add-on options - the rep was extremely courteous and helpful in explaining what was covered as well as service expectations. I hope to be able to give as glowing of a review at some point in the future should we need to call for a repair/replacement.

The technician was on time, but he isn't customer-oriented and doesn't communicate on questions asked. I felt as if he was doing me a favor, not pleasant or rude just someone I would not want to service anything again.

No heat coming from the furnace. Did not need to use it prior to yesterday. Nothing came on. Called to schedule a technician to come check the unit. Glad to get such a great customer service rep to help me.

Our washer's control panel went out. The technician who came out to diagnose was great. My issue is with CHW choosing not to replace the control panel. My contract says ALL parts and components are covered. Cost to replace control panel was $413. CHW instead to chose to pay for replacement of the washer, so we will now receive $343 in LOWE'S gift cards. Are you kidding me? For $70, CHW won't honor the contract? Cost to replace the washer (same brand and type) was $848. CHW screwed us here. Will not forget about this come renewal time.

It was fairly ease to get case numbers for these problems. Hopefully the rest will be as smooth. I look forward to hearing from those that they call to workout my problems. I look forward to working with Choice as they work with me in getting these things fixed to exert one’s satisfaction.

I was very happy with Joshue. I was referred to your company by a friend and she received a free month for the referral. I was very happy with the coverage as it was described to me, including the pool.

Wanting and needing a good home warranty for my home in Temple Hills Maryland and Town Center way in Upper Marbloro me and my family need someone that can be there are Johnny on the spot to repair the oven, heat, refrigerator.

No heat. Still waiting for furnace motor. Repair man excellent. Claim not completed. They will contact me when part is available. Choice makes appointments and doesn’t contact or coordinate with repair service. This is disappointing. Still waiting for completion of claim.

My experience has been good overall until recently. My last claim for my Samsung Icemaker was denied based on my having Samsung warranty coverage. That is in error, the refrigerator was there when I bought the house in 2016, The only warranty it had was with Choice. So I am waiting to see how you address my current claim against my home heating system which you repaired last year but has the same problem again this year.

James has come to our home two times within the last month with our two different air conditioner issues. James did a great job in taking care of the situations. He is knowledgeable and very professional. My husband and I are very impressed with him and his work. Thank you James for helping us! We really appreciate your excellent service!

My very first time using Choice Home Warranty was super easy. I made one call and the contractor was there within two days. I paid a small service fee and my plumbing issue was resolved. I LOVE the convenience of having the home warranty. GREAT decision.

The Tech called to let us know he was on his way to the house. Tech was professional & knowledgeable. Was on time and Diagnosed the problem and ordered the part. Will return to install once the part is delivered.

Went on web to file claim and it came up I had filed a claim in last 30 days and it was closed. I hadn’t file a claim that’s what I was doing. I would like a confirmation that this is being looked at and a call that someone is coming out to my home. In order to keep my other units going I had to unhook power.

I received a email informing me that I would receive approximately $450.00 for the replacement of my washer. I was also informed that the funds would be a gift card for Lowes to replace my washer at Lowes. It would cost $1,148.94 for Model#WFW6605MC. I could get the same washer from Whirlpool Model#WFW6605MC on sale for $892.00. At this time I don't feel I am getting a fair price for replacement, and I will have to spend approximately $300.00 more to replace my washer. I think this is very unfair. I think if Choice would increase the amount I am awarded, and send me a check for the amount I will be getting I will be able to purchase the washer from Whirlpool, and I will not have to spend as much to replace my washer.

Lost A/C on the last hot day. Noticed that the fan on the condensing unit outside was not working. Turned off the unit and filed a claim with y'all. Dave from Jacob HVAC was awesome. Showed up earlier than expected. Was professional. Diagnosed the issue, and completed the repair. Dave was very helpful.

I have had 3 technicians “look” at my machine and they all said it was fine. The last technician finally found what the problem was after telling him the situation (as stated to the other technicians). The, hopefully final, technician ordered parts and he will be back to FIX it on the 19 October.

Awaiting repairs, I haven’t been contacted yet; but probably will be contacted by tomorrow Monday. The response from Choice Home Warranty has been great so far. I will call if I don’t hear from someone tomorrow. It should not be too troublesome and I’m aware I have to pay the $85 to the repair person or persons that repairs the garage door.

I Kimberly ** put in a request claim from (CHW) Choice Home Warranty yesterday morning on a problem that I had with the HVAC unit in the attic. The technicians called and informed me that they were headed my way and was it a good time for me. And my response was yes it was. The technicians came and inspect the problem. Explain to me what the problem was. And leave to get the part need. Came back and repaired and fixed the problem with the loud noise in the attic that was coming from the HVAC. They were friendly and fun to talk to. It them five minutes for work. To the technicians yesterday thank you. Yes, I would recommend your services needed.

We called in an issue on our air handler. We have never used our warrantee before so weren't sure what to expect. The technician came as promised and knew exactly what was wrong. He fixed it in no time and did a great job. We are very pleased with Choice Warranty and would recommend you to anyone that asks.

It has been a hassle-free experience from the very beginning of dealing with Choice Warranty for fixing a problem at our house. The repair guy was very friendly and courteous and was on scheduled time. It is pleasure to recommend them for home service warranty company.

Reported water heater out on Wednesday and here I am on Sunday and no water heater. No excuse. Then they say I have to pay $300 because it is not a standard installation. Not true. I have enough knowledge to know that there is nothing different. Stranded install. I need it done. 12am Sunday not done!!!!

Our experience has been very good with Choice. The techs have been very professional and informative in their explanation of the repair needed. So given that, I have no problems suggesting the need for a home warranty and Choice Warranty as the choice you should make.

After using AHS in the realty business, it was only natural for me to get it for our home we purchased 2yrs ago. I also recommended it to my daughter in law with the purchase of their new home. After personally experiencing the Worst care from AHS, as well as my daughter in law, with blatant lies with AHS, I knew we HAD to make a change! Choice was the #1 recommended and I called and Gus got me set up on a great plan for Seniors and it was a done deal. I’m so happy I switched. When I called AHS to cancel, they offered me $100.00 if I would stay. I told them after my experience there was NO amount of money to get me to stay, and that I had already switched to Choice! I wouldn’t own a home without a good home warranty policy…I’m glad I have Choice!

It is SO EASY to schedule with Choice Home and so nice to have a professional work out my problems in a timely manner. The rep went straight to the problem and fixed it immediately. Efficient. Thank you, thank you so much.

I was amazed at the quick response and the great company and service person recommended that fixed my problem immediately!! Thank you. The person sent was efficient and on time and communicated well. Would recommend this warranty company to all my friends.

Gentlemen came out, checked unit. Came back to do a leak test. He sent in good pictures of issue and you made him come back and do it again. No clue why. He sent in new pictures. Hope that is sufficient. Thank you.

This particular claim was handled professionally from start to finish. This was for a garage door repair job. Choice found a tech quickly. Appointment was set 1 week out. This duration was the only problem but once the tech arrived, he identified the problem and fixed it quickly. The door is now fine.

It took more than a week of me carrying clothes to laundromat before I was instructed to find my own repair man. Then they could not find his recommendations. The next day I received an Email that I would receive a gift card from Lowe's within the next 30 days for a new washing machine. This is unexceptionable plus the fact that the gift card offered is 300$ less than replacements that I reviewed on online! Call me.

My washing machine was supposed to be repaired, however, it worked for a couple of days and I had to request service again on the same item. The tech was very nice & did try to fix what seemed to be the problem, but it started back doing the same thing.

I wasn’t here but my wife was and she told me what the technician told her. From what she told me, it was a wonderful job the technician performed. I was very satisfied with the work that was done. I will keep GSM on my speed dial.

The technician was courtesy and polite. He explained what the problem was. He will let Choice Warranty know the findings and they will get back with me. I will recommend Choice warranty to all my friends and family point blank.

I was a previous customer of First American Home Warranty for the past four consecutive years. They have become so terrible with handling customer claims, they left me no choice but to cancel with them and switch to CHOICE. I’m glad I did!!! My very first experience filing a claim with them was nothing but excellent. From the opening of the claims, I had two. Until completion of the claims everything, and It means everything, from opening, communication, efficiency, quick response, to the professionalism of their contracted technicians, Excellent!!!! I hope this never lacks and will continue to wow me, the customer. Thank you again, so very much.

Splash Pool Service was fantastic to work with. They were timely and the quality of work was great. The technician was helpful and very nice. I would highly recommend this company to anyone needing any pool repair. Thank you for the great service.

The technician from 4 Seasons HVAC company referred by Choice Warranty Company came in 2 days after filing a claim to repair my furnace. The technician was very nice and professional. He quickly identified and resolve the problem.

The gentleman that came to my house were amazing, quick and friendly. They replaced my water heater. I don’t have a typical garage due to the fact it has been converted to a childcare facility. So they had some challenges not having the big garage door to go through. They never once acted irritated, or put out! I highly recommend Smith Rock Plumbing to anyone needed plumbing work done.

My claim was addressed very quickly within 24 hours and the repair was done professional by a professional person who knew what needed to be done to fix the problem that I was having at the time. I was very happy with the results and am happy that I have a home warranty when situations like this arise.

Been with Choice Warranty for about 5 years now. Most recent my AC went out in Arizona during triple digit temperatures and within 2 days from start of a claim my AC is back up and running. All is cool again! Over the years I have had several claims and Choice Warranty is always FAST and EFFICIENT in getting these claims completed. I start the claims online and within an hour a Technician is scheduled to come out, usually the next day.

He was amazing. Had a great spirit. I would ask for him and his company again company. The lady who called me was sweet and very professional. He came in, did what he had to do, explained everything I f why the toilet was doing what it was doing and explained what he needed to do to fix the problem.

My thermostat wasn't working. I called in a claim on September 29 in the afternoon. I got an immediate response from Choice Home Warranty and a technician was at my house the very next day and fixed the problem. I was very please with the service.

I submitted a repair request online on Thursday, Sept. 29, 2022 and received an email stating that I would be contacted by email as soon as a repairman accepted the assignment with details of when they would be here, I have not received any email as of this response. Just playing the waiting game now.

So far so good! I called and got someone whose primary language is English. This is important to me. I was with First American and every time I called got someone with broken English. This created barriers. We can’t understand one another and I’m getting more frustrated. Choice is a great relief for me

My experience with CHW has been near perfect. My appliance was evaluated within 24 hours of my call. My egift card was approved within another 24 hours due to the required part no longer being available. Unfortunately now I have to wait up to 30 days to get my egift card. Obviously that is meant to help replace the broken appliance. So why 30 days to get an egift card. Seems like that should be available for use within another 24 hours. Had that happened this would have been a 5 star experience.

Choice Home Warranty offers valuable service. Even though this time around the process was slowed due to a few Technicians not fulfilling requirements, CHW took the time to resolve the issue by reassigning a responsive Technician, who communicated the nature of the problem, as well as recommended a resolution. Additionally, the Claims Specialists conducted themselves in a professional manner.

I have now spoken with Roldy ** several times and he has been assertive in his dialogue but patient as I had to do my own due diligence to see if what I was purchasing was what he said it was. Although I have not seen the service side of Choice Home Warranty so far the product seems competitively priced especially if you purchase long term.

UPDATED 10/02/2022: I’m impressed of the 24 Hr Turnaround (Sat. Oct 1st) request for service on my Garage Door from Topline Doors. The Technician repaired the broken Spring however, I had to call them back to fix/replace the Garage Door Motor which had stopped operating as well. I tried calling Choice Home Warranty but the Claim office was closed. The Technician said he would return (Mon. Oct 3rd).

When I picked this home warranty I read the policies fully and I never saw a "limit" to how much they would actually cover if an appliance died. Ok so our $270 microwave died and we only got told we would get a $191 gift card to cover it ONLY to Lowe's. Great whatever we needed a microwave. I accepted the offer and it has been a week, no microwave, no gift card... Usually, when an appliance dies it is one that you would want replaced quickly... not 30 days later. Highly debating renewing this warranty as it seems to not really be worth it.

Filed a claim for dishwasher not draining. Warranty company contacted us with a repairman. Set up appt, repairman came at scheduled time, repaired the dishwasher, but had a personal issue to tend to before he could completely get the job done. Came back later to work finished and we are happy. Thank you.

I have been with Choice for couple of years and whenever I log in a claim they usually send the technician to assess the complaint in a day's time and they immediately act as soon as the assessment is sent to them by the technician. Usually whole issue is resolved in 2-3 days which is excellent compared to other warranty services. Great job Choice...Keep it up!!!

My representative Mr. John Carlos ** was excellent. Very patient and answered all my questions. I asked him to give me a couple of days to think about this. He followed up with a very nice email that went over everything we discussed. He also gave me his call back number which nowadays is unusual. Although he didn’t answer right off, (I’m sure he was on another call), he called me back in 20 minutes. We made the deal and we were done. I’m going to keep his number and highly recommend him with some prospects. Wonderful experience!!

Cynthia ** was pleasant and very professional. She fully explained everything about the program to my husband and I. She made the process very easy for us to want to join this company. Looking forward to referring others to her. Thank you Cynthia.

This was the most frustrating claim I have ever had with a home warranty. Choice gives you the run around and try to delay this process by sending multiple technicians who does not respond or fills out the report. Choice sent 4 different technicians for my problem, and this was reported on 9/12/22 and as of 9/29/22 my air conditioning is still broken. Unacceptable!!!

The technicians that Choice has sent out are very nice and I've never had a problem with any of them so far. I have an existing claim and I'm just waiting for Choice to find somebody. The claims process is fine but sometimes they can't find somebody to work with them. They offer reimbursement if I can find somebody on my own. Earlier this year, I couldn't find somebody that would work with Choice. If I find somebody on my own, they have to call Choice and let them know or email them what the situation is and what the cost is going to be. Then, Choice has to let them know to go ahead or not.

Great salesperson. I just signed up for the total plan with Derrick, He was great. He explained all the options and was very easy to work with. If the plan is as good as Derrick was on the phone this will be a great plan. I will be happy to refer to friends and family. Thank You.

Claim was handled quickly and professionally. The only problem was with the technicians. Received the part. It was the motor. Technician showed up, not the motor but the board. Now have to wait again for the part to arrive. Choice approved the cost for the board, no problem. Great service!

I am not very happy about how I was treated in getting a claim scheduled for my home. I called several times, and each time was an issue. I called one day and was hung up on by a worker. I called the next time and the person never scheduled or did a follow-up for my claim. I had to call again, and it was escalated by the worker finally. I am not happy with the services I have been treated for with Choice. I am not sure I am continuing with Choice.

I would recommend CHW to anyone. They have always provided fast service. Their technicians have been knowledgeable and professional. I have used them for several different appliances in my home and have always been pleased with the work. And I love the savings.

We were very upset about not having any of this covered. Since the bill to replace was over $500, we opted to purchase a new stove. We felt that at least partially the warranty should have paid for something. We DID NOTHING to have it break and I told many people who never heard of that happening. So what can or will you do for us. Lorraine & Jerry **

The person that help set up my account was helpful and knowledgeable about everything I asked about and helpful about pricing. With me being on a fixed income it was something I could afford. The person I was switched over to was so polite and helpful.

The technician was courteous and pleasant. He could not repair the freezer on the initial visit. He needed to order a part. He came back 3-days later after receiving the part. The freezer appears to be working fine now, a week after the repairs were completed.

My water heater was making a loud knocking noise when it was heating water. Call up choice Home # Warranty and quick easy very professional kind on the phone. The plumbing contractor called that night And came out 815 next morning and determined my water tank was defective and would be swapped out. My house is 3 years old and so are all my appliances. My cousin told me about Choice Home and highly recommend the company because he has them and they fixed a few things for Him. Prompt, professional service and so I decided to do it not thinking I would need them for a long time. But to have peace of mind especially as a senior citizen on a fixed income that’s very important to me.

Within a few days of calling we had our new garbage disposal replaced. The process was easy, quick, and we couldn’t be happier. The filing has of the claim online was convenient and easy and they had a plumber to look at it out the next day. Work was completed a couple of days after approval.

Travis came over at 8:10 pm, he had kept me updated of his ETA, got right to diagnosing problem & had the part on his truck, he fixed the drip and was gone by 8:45. Totally impressed by his knowledge, ability & his professionalism, and his speed. I will always request Blue Mountain Plumbing, you will not be disappointed!!! CHW be sure to keep this company as one of your vendors

Had to wait a week to get the equipment to the technician but they put it in the day after they received the equipment. Good experience. AC works great. Mr. ** and his working partner were very pleasant and informative.

I put in the request for a repair for our Samsung Dryer. Not only did I end up with an appointment for the same day but the repairman had the part on his truck so our dryer was restored on the same day. I would definitely recommend Choice Home Warranty to anyone trying to protect against costly appliance repairs.