Choice Home Warranty Reviews

Wash machine not working properly. Company contact was called and Technician called back and came that day which was Saturday and found problem in a minute and said he would order part. Part was ordered and machine was fixed 2 days later.

Appointment confirmed within 1hr. Even though a cold front was blowing in. I highly recommend Choice Warranty. I have been a customer for several years and have never needed to escalate any issue because they were always willing to be helpful.

I'm very skeptical of extended warranties, and expressed my overall concern. The saleswoman was very pushy to make a sale rather than try to understand my concerns. I don't appreciate that from a customer service entity. I'm not sure if this service works and I'm not sure if I'll extend after my first year, and Cynthia's inability to address my concerns certainly didn't help and she was highly demanding to make the sale no matter what.

As a new customer, I have not had to call Choice Home Warranty for service yet. That said, if I have the same good experience with their service as I have had signing up with them, I will be very happy. The salesperson was very polite, professional, patient and accommodating.

The service was great.. The service technician was very professional and did a great job.. The work performed on the air-conditioning unit regarding the heat was done on a timely manner... However, the buttons on the thermostat sticks and don't work sometimes.

My washing machine went down. Called Choice Home Warranty and they had an appointment for a technician within an hour. I didn’t expect a call until the next day or hours later, but the appointment was made and I have no worries.

The furnace still isn't working. This is the second claim and second technician company for the same issue, and we are experiencing sub-zero temperatures through to next week in our area. There is a state of emergency in Georgia, and my kids are so cold. We can't run space heaters forever, it isn't safe at all and it won't prevent our pipes from freezing. Please help us. The techs were kind, knowledgeable and nice, we just can't have no heat in below zero temps.

Came after 8 pm. Very good in the replacement of the garbage disposal. Very good tecnicians. Very knowledgeable and respectful toward me and my wife. Very neat and orderly. Very fast diagnosing and completing the job. Good company and reliable. I would recommend this company for your needs.

Troy ** was nice and helpful. Explained everything clearly and in a manner easy to understand. Before he was done I knew I was going to switch companies. I just needed to know the ins and outs of the policy. It was the easiest policy I've ever signed up for.

We are new to Choice. We were contacted more than once and the reason we signed is the time the person who represents Choice by phone, listened and responded to our concerns due to our prior warranty experience with a different provider. We appreciate the fortitude and feel confident we will have a good working relationship if all of your people are as responsive.

The serviceman was very helpful explaining everything to me. Unfortunately my washer has to be replaced and meanwhile waiting for the funds from Choice. I don’t have a washer I can rely on. I am using it hoping it keeps working till I get the funds.

My appointment was between 7:00am - 11:00am. Tech showed up at 2:45pm. Other than that, he was superb, professional and did a great job and fixed all of our problems. If not for the long wait it would have easily been a 5 star ⭐️ performance.

Always when I call they get all the information and then they have someone contact me. Customer service is always great. They explain everything to me so I'll know what to expect. Yes I enjoy having Choice warranty. It makes a great difference in my life. Being single it helps me to know that someone is coming to do the job right. Thank you. Joyce

Called to have my washer checked out as it was making a terrible noise at spin cycle. Turned out to be pretty bad, so Choice offered me X amount of dollars to help with the purchase of a new machine as repair and labor would not have been cost efficient. Communication was excellent as was the technician. My only issue is that it takes up to 30 days to get the Lowe's email gift card and I cannot use that to make payments on the new washer I just went and purchased (put it on my Lowe’s credit card). I didn’t want to wait 30 days to get the email gift card as I needed my new washer asap.

I wasn't pleased that it would be three days for a technician to arrive to look at my heater since it's December. However, the technician was extremely knowledgeable and quickly fixed the issue. That was a plus that helped make my first experience with Choice a positive one.

Was surprised with the same day service. Tech was very helpful and answered all questions. Did a thorough job of looking for the problem we were having. Problems are intermittent so we will have to wait to see if adjustments made will resolve our issues.

Repairman did not show up on scheduled day and did not notify me of delay. When the repairman showed up the following day, it was determined a new ice maker was needed. The repairman ordered the replacement ice maker and said he would notify me once he receives the new ice maker.

I filled a claim to have my heat pump repaired. It's been a week and still no vendor. CHW wants me to find my own HVAC technician. I checked and there are at least 15 heating and cooling services within a 20 mile radius. The question is, why don't any of these vendors want to participate with CHW? The only reason for two stars is CHW has been good about email communication.

Technician scheduled my appointment the same day as I submitted my claim. They showed up within an hour of submission and were very thorough in resolving the problem. I would highly recommend this company. My A/C was working the same day and that is a great service.

The tech was nice and polite. Seemed to know his business. He will be replacing my water heater. His wife was with him doing the paperwork end of the call. There is not much more I can say, at this point. I would need to wait until the new install is complete.

I purchased a 11 year old home in Texas a year ago and at that time I purchased a full coverage warranty from Choice Home Warranty and paid extra for pool coverage. In the year I made six different claims. First was because of an air conditioner leak because of a clogged drain. Line service provider came out within two days, cleared the drain line, convinced me that I needed to do $500 worth of maintenance or Choice would not pay my claim. But he in turn charged me for what Choice would have paid, and Choice Home Warranty refused to reimburse me because they claimed I wrote him a check before he actually got the approval even though they told me cleaning drain lines from an AC is covered.

He did a good and through work He made sure that stoppage in my main line has been opened. He checked different possible issues including sink. He was polite, let me know before he arrived, he explained what he did, cleaned the area before he left.

The technician was very helpful. I wasn't home, so he showed my son how to fix the problem, if it happened again. Also, he was prompt. I would highly recommend this company to everyone. My son said they were very pleasant, too.

Joyce T

My water heater went out. The claim was approved but I still had to pay. Not a problem, but when I called to ask what the payment was for, the representative said it was for the parts and labor. I had to find out from the technician that it was the amount that Choice wasn't covering. I don't understand 1st why all of it wasn't covered and 2nd, why not just be honest about it. I took a chance renewing with Choice, I hope I didn't make a mistake doing it.

So far with both the claims we have had to put in, the process was fairly simple and they got back to us quickly with a resolution to our issues. After hearing horror stories about how home warranties aren't worth the money you spend it has been nice to see that Choice is easy to get ahold of- their online system is also extremely easy to navigate as well, as long as you keep track of your account number. We do plan on sticking with Choice through the rest of the time we stay in this house and possibly in the future houses we may live in.

Santana from Arktikos ac and heating was awesome. He knew what the problem was immediately and had it fixed super fast. He was incredibly professional and very nice and courteous. I would Highly recommend this man and company. He also had the correct parts with him not even knowing my system.

Awesome service. Very quick response, and outstanding customer service. The technician called the morning after the claim was submitted. Listened to my description of the problem and ordered the part. Part arrived and was installed in a few days. Quick and easy repair.

The technician was able to diagnose the problem quickly. What I'm not satisfied with it taking 2 weeks for the technician to arrive for repairs. A part is being ordered and a follow-up appointment is set for January 3rd, however the technician doesn't think the part will arrive for scheduled appointment. Therefore the appointment will need to be pushed back even further. For better service the initial appointment should be within a few business days of placing the service call.

Gentlemen was very nice. At first I wasn’t able to afford the plan they were offering but they had a senior plan which I qualified for and was affordable for me. I’m very relieved and happy for the peace of mind now.

Your virtual phone system is not good. I would answer the question asked and it would continue to ask the same question. Waste of my time. The representative when I went live helped with my request, but her phone would go in and out. Had to tell her to repeat what she said. And I was on a LAN line, so it was not me.

Jason, the plumber, called to let us know he was on the way. He arrived on time and completed the job in less than 1 hour. He replaced the tank seals, mounting bolts, and fill valve which we did not expect him to do. We are very pleased with the work he performed.

The Technician was very punctual, professional and very knowledgeable with his work. He was very efficient and courteous at the same time. The job was done in a very timely manner and was completely to my satisfaction. I would definitely recommend this technician to my friends here in Las Vegas.

I called in my problem and within a few hours, they scheduled the repair. The company that took care of the garage door opener showed up one day earlier than planned. I'm pleased I signed up with Choice Home Warranty. If anything else goes wrong in my home I'm looking forward to calling Choice. Thank You.

The worker came took the payment and didn’t do any work. Stayed he had to order a piece and would return the next day. I haven’t heard anything. I tried calling the company with no response! I want my money back.

After putting a claim in for a Home repair the communication and service provided by Choice Home Warranty was very easy to do and the communication and project assignment was very good. The company used to do the repair was also excellent. The service proved to be very good...

Repair was made by We Fix Appliances. It was done in a very timely manner. The tech was informative as to what he was doing and seem to know exactly what to do to repair the problem with my dishwasher.

It's ridiculous that your authorizations department wants to replace a valve on a 22 year old water heater. They don't normally last that long and no doubt the tank will break soon after. It is due. My tenants are without hot water and it's almost Christmas. They are going to have a flood if the valve is replaced and I will make sure my homeowners insurance goes after you for the damage that could have been avoided. You sent two different contractors and they both told you the water heater is too old.

The young man that came out to look at the plumbing leak under the sink was very polite. Bestex is very fortunate to have someone that knows what he is doing. Very efficient, nice and he knew what he was doing. Thank you, again!! The technician's name was Adam.

Mike was very professional and courteous and did several electrical jobs i.e. two new ballasts were needed, repaired ceiling kitchen lights and switch, removed defective overhead fan and put up new fan. He patiently explained what he was doing and why and how to use the proper lights, etc., in the future. I would definitely use him again.

The technician called first and arrived on time. I had an issue with my heating system and after checking for probable causes, I thought he gave a fair and accurate evaluation of the problem. I thought he explained everything clearly.

I could not locate my Choice information so I called for my policy number. Not only did I get policy number, but the Agent helped me file a claim. AND all this did not take 5 minutes! I'm calling my daughter right now to see if she has a Choice home warranty!

Excellent service and support representative was polite and helpful. He took his time to explain the process, as well as updating some information as I requested. I am very pleased with Choice Home Warranty program, and I recommend it to my friends and family. I have confirmed that I have a contractor who has been notified of my service request, and I will be ready when that technician arrives.

The technician that was scheduled promptly, there wasn't a long wait. He was courteous and professional. He took his time and explained the issue, explained that there may be some cosmetic damage because the part that was being replaced was larger than the updated part. Appreciated his information beforehand.

I just got a home and had plumbing issue. I was able to get Ben Marks plumbing to come out. Matt was able to come to my home and explain step by step, he made me feel comfortable that my issue would be resolved and He is great at his job and I highly recommend him.

Just put a claim in on my sump pump. Everything is going well. I'm just waiting for the technician to contact me. I noticed on the internet where They compare different companies Choice Home Warranty is always ranked number 1.

The technician was great and the quality of service. The problem was quickly diagnosed. The turn around time for the parts ordered was exceptionally fast! I am very likely to recommend the services to my friends and family. The service fee is also reasonable and fair.

After 4 days of phone calls, I was told I wasn't covered for my sump pump. I had water in my crawlspace. I expressed my concern about damage. The 1st appointment I could get was 4 days after my initial contact with you. 4 days with water in my house??? Then after your tech came out I was notified that I wasn't covered. 4 days later to tell me this. I have had other warranty companies in the past. This is by far the worst experience I've ever had. I am a complete dissatisfied customer!!!!

Great service. Timely manner. Choice could not send a tech out fast, so they had a local company do the work to get my water flowing. I was very happy with the response time and service as well as Choice's concern for my situation.

I was very satisfied with his work and he was very generous and knows what he is doing. He takes pride in his work. Good service. I will recommend his company to anyone who needs help with their hot water tank.

The representative on the phone was amazing and detailed with all the policy inclusions. There was no doubt in my mind what the policy was going to cover at the end of our conversation. Remarkable experience and a world class company to do business with all the way around.

Kurt was very helpful explaining the plan options. Being a senior and a retired Army veteran, I was given a couple of great options. You offered something to take away the worries over appliances that fail. Your service is much appreciated! Thank you so much! Thanks too for the phone number to contact you with questions or problems!

When this plan was sold to me, I was told that if anything could not be fixed, it would be replaced with something equivalent. What Wasn't told to me was that the company would not pay 100% of an equivalent replacement, but only about 50%. I'm glad to get that, but feel I should have been told that Information UPfront.

Came day after issue was submitted, but a bit later than estimated eta. Just did the job and left. No attitude, but not communicative. If it goes wrong again, not sure what to say if the problem reoccurs. Unit did not work next day until I discovered there was a cut-off switch on the panel. Caused me a bit of concern until I noticed it.

I received what I felt was a very low amount of money to replace my MW oven. I contested the amount and had to wait a week to have a scheduled call with a claims person. That call was worthless as clearly there was no intention to pay me any more than what was originally offered.

I was very well pleased with Ms. LaTasha **. She took the time and explained everything to me, answered my questions and her whole attitude was pleasant. I will tell my family and friends about Choice Home Warranty, but it's up to them to purchase service contract.

I was very actively persuaded by the sales team of Choice Home Warranty (CHW) to switch from the previous warranty company. I was called and emailed multiple times a day after submitting a request for pricing to make sure my current warranty company was still competitive prior to my contract renewing. I made the switch based on what I am finding out now to be a too good to be true sales pitch in November. I asked a lot of specific question based on prior experience such as deductible for multiple item services, repair requirements and replacement process. I was told they were exactly the same as to what I had with my prior provider.

Spoke with Ashley on 12/19/22 to renew policy while she was very efficient and professional, I am not pleased as a whole with Choice because so far in 2022, I have spent more of my own money to repair, so I have to evaluate is having a home warranty worth it.

I made an inquiry on website and they called immediately to provide options and answer questions. They make it quick and easy to get a new plan. I’d definitely recommend giving them a try though I haven’t used it yet, the ratings are very good.

I received fast response to my call and I am waiting to see how my service provider will respond. This is my first time using my services with Choice warranty. I use to have Sears Whole Home and I was not very pleased with the service. I’m hoping that this service would be better.

I was very impressed with the coverage and customer service. I found the amount of items cover and the cost of the coverage to be within my budget. I’ve already emailed a friend and recommended Choice Home Warranty coverage. Your commercials are definitely effective. Good job!

I filed a claim and paid the contractor the $65 service fee. He filed the diagnosis with Choice and was told it was denied. No reason. I had to call Choice to find out why. They didn't send any information to me by text or email. My preferred method is text so I know right away. They told me the item is still under warranty. I shouldn't have to pay the service fee if the repair is not done by Choice or their contractor. I don't recommend Choice as a home warranty company.

88Drain company came out to check and then replace our garbage disposal. Our tech, Zach, was professional, personable and efficient. Assessment, interaction with CHW, approval and replacement was all done within 60 minutes. Very satisfied with the quick turnaround from CHW and this service provider.

Would recommend Choice Warranty to anyone. I have had 2-3 claims for various things (HVAC, Garage, Appliance). The portal is easy, they find a vendor within a couple days to a week and never an issue getting it approved to fix.

Scheduling service sucks!!! I got an email to opt for reimbursement rather than scheduling a network technician. I ALWAYS have to call and tell a representative that I DO NOT want reimbursement. It took several days to get a technician out, but at least one came. He repaired the toilet.

Called early morning, had service Tech come out by 3 PM fix problem. Rheem was company, friendly and knowledgeable. Had my furnace up and running in 20 minutes. CHW approved problem/happy W/ whole process. I would recommend Choice Home Warranty and Rheem furnace repair company to anyone.

I called Choice Warranty and got immediate response to my satisfaction. I was told I would receive an email within 24 hours from a licensed person and he would schedule an appointment. Twenty-four hours are almost up and I am waiting to be contacted by someone to come fix the smell of gas in my home.

The response was quick & easy. They arrived around the time they stated, did their job, communicated the problem and what they would do to fix it. I did not pick my servicers but I am happy with the companies they chose. I will recommend Choice Home Warranty to my family & friends. ❤️

The plumber DVC plumbing came out with a new tank kit. He knew exactly where the problem was, he changed it out and waited 15 minutes to see if the water level in the tank went down. The plumber was thorough and talked me through what he was doing. Very professional.

The upstairs furnace was blowing cold air. I was a bit disappointed that it took 5 days for service, however, the home was still very livable so it was not an emergency issue. The gentleman who came out was polite, hardworking and resolved the issue quickly.

Very unhappy that it took 24 HOURS!!! for Choice to get a technician to respond. No heat and children in the house. Happy with Nationwide Cooling. They diagnosed and got the problem fixed in just a few hours. They were very professional and communicated every step of their process.

The communication on my last two claims has not been the greatest. It feels like Choice and the two different companies that have been involved have not been on the same page. Example - Choice will send me an email stating I have an appointment from XtoX so I take off work to be at home for that appointment then the A/C company doesn’t show and when I talked to them they claimed “Choice has nothing to do with appointment times” and the part hadn't even arrived yet. Everything else has been great.

Tech was great, came 1 day earlier than CHW communicated, called on the way and provided a arrival time, feedback on the issue, fixed and made recommendations. Very pleased with him. Friendly and respectful.

I was totally satisfied with the service I received. The work was done fast and totally professional. I would use them again. Happy with Choice Home Warranty too. Call was answered fast and professional. Thanks for the help. I will get coverage for next year too.

The Technician that came was very punctual, professional, and knowledgeable. He got us fit right in when another customer rescheduled. Very responsive as well. It was actually the owner of the company that came out. To me, that’s the kind of business person you want. Someone who will still do the legwork when their employees are busy. The customer doesn’t suffer.

This employee had EMPATHY! Enough said, CHW has canceled commitment authorization for claim where when plumber call for Garbage Disposal repair they fired him. Plumber flabbergasted two months later when I called him and asked why he hadn’t returned after two months in 2020 as I presumed it was due to pandemic.

First contact with representative was pleasant and helpful. I have yet to be notified of when a technician will be coming to my house for repairs on my washer. I would appreciate a phone call or text message to advise me of a time and date for a technician to come out.

Good customer service. Matt did everything he could to give me a great deal with plenty of options to choose from. He explained the different senior discounts available. Even went as far to work with me if could not afford the 6 yr package. He went as far and explained about 3 yr package. Great service. Made you feel you were getting your money's worth.

I signed up for a 42 month home warranty that sounds very reasonable. The proof of the pudding will be in the eating. I have every confidence that it will be delicious. If it became a problem, I am told. I can cancel at any time. This company has a #1 rating with Consumer Reports. That supports confidence. YEA!!

Marcus was extremely helpful. Very professional. Found discounts for me which is very helpful. I am switching from American Hime Shield. He made the decision to switch easy. Explained the plan I decided on thoroughly. Easy to understand. Good customer service.

I was trepidatious in making out the form to find out what a Plan would cost. But, William ** got on the phone and immediately I was at ease with going over what Choice had to offer. This was my first Choice from a list of Top Ten on a website list. And boy am I glad I did. William made the sales pitch effortlessly and was able to convey all the information I wanted to hear. The purchase was BETTER than I had anticipated and I gotta give it up for William being able to ease my mind on this ... Blessings TO you all.

Just signed up. Process was easy. I liked the fact they use Local services which sounds great. Switched from another service because I got the run around. Looking forward for better service. Without waiting online forever because of restrictions.

Don’t really have any comments as of yet. They haven’t been fixed yet but the process to make claim was very easy and person very pleasant. I will be more than happy to recommend pending the service of my claims.

We are using Choice team from last 7 years. We have taken warranty for my personal and investment homes. I always enjoyed the best conversation with customer care and also their support system for any tickets their connected partners reach very quickly. Their knowledge and dedication towards their customer care is marvelous.

I want to thank Bruce ** for all the great help explaining your company. The cost is better than I expected and the recommendations I read helped a lot with my decision to go with your company. I appreciate Bruce going the extra mile because I am a 100 % disabled veteran. Thank you.

Just signed up with CHW today & so far everything is Great! The Gentleman I spoke with was Professional, Knowledgeable & Very Nice. It was a Smooth Process & I have Peace Knowing I have Protection on all my Appliances & AC!

4 days without heat not a good situation, lucky it was not a cold snap, but it was below freezing. Propane heater made it bearable for the one room we were in, along with many blankets. We were able to see our breath in other parts of house.

We have been very happy with the service we receive from Choice Home Warranty. We've had three issues recently and your company quickly addressed each one very quickly and provided service to have each issue resolved. We were skeptical at first as we used to have a home warranty with another company that always responded to us by saying "it is an existing situation and we won't cover the repair costs," but with your company, you have allowed us to repair our furnace, our garbage disposal, and our microwave at an affordable deductible each time. Thank you.

I appreciate Elliott's efforts today as we discussed a home warranty and came to a final price. He worked hard to get me a contract that I could afford on a senior income. Hope I never have to use the warranty, but if I do, I hope the company is as easy to work with as Elliott!

It took a while to get someone to respond to my claim. When they did it went very smooth. It wasn’t Choice that wasn’t responding. It was the company that originally had my claim. Once choice realized my issue, they called another company who responded quickly.

Kevin is a subcontractor who works for himself. He was kind, respectful, timely and patient. He took two hours to do the job correctly and get my fridge to operate again. He also has to return with two additional parts.

The Customer Representative was very helpful and told me the hours of operation to file a claim. She was kind and patient. An online claim submission will be very effective for current home owners who signed up for the program. I would strongly recommend Choice Home Warranty to my family and friends. Thank you very much.

I had filed a claim on the morning of 12/16/22. A tech called me and made an appointment for the same evening (Ray from YDH). Called again when on his way. Ray was a pure gentleman and professional - he was prepared and fixed our issue. That kind of service in our society these days is close to non existent. Thank you very much!!!!

Drains. He was very good and I recommend him. I would like for him to be the person that will be sent if and when I call. He was very professional and worked quickly. He stayed on the mission until he was finished.

Experienced Great Customer Service when calling about a new claim that was submitted for my Dishwasher! The representative took the time to make sure my new claim was successful submitted and asked if I had any other questions regarding my claim...

I called Choice Home Warranty to file a claim about my water heater leaking on 12/7/22. Customer Service told me that it would be 24 hours before someone would contact me. The next day I called them again and then they told me it would be 24-48 hours as they were working on assigning my claim to a technician. I told them again my water heater was leaking and that I couldn't get it to stop even after shutting off the water valve. 12/8/22 They sent me an email giving me the option to utilize their reimbursement process. This is where they allow me to hire my own technician outside of their network. The technician would have to submit the diagnosis to CHW website and other red tape as well as wait up to 30 days for them to reimburse me. I told them that I did not have money to pay for a plumber and that whatever else could be wrong. I told them that is why I purchased the home warranty service plan.

We were very happy with the response time to answer our request when our furnace stopped heating. They were able to come out the next day and fixed it quickly. The repair man was actually the service manager of the company and he was very, very polite and helpful. I will be using the company again for routine maintenance.

A socket stopped working so I called Choice to come. The service person not only fixed the one that wasn't working but also checked on some others to make sure that I didn't have to worry about anything else. He was courteous and professional.

Well, CHW is always quick in finding a repair person. Air Wolf responded quickly, made an appointment, and came a few days earlier. He did have to come back the next because the repair didn't hold. Next repair seems to be holding. Seems like it's going to.

I realized my A/C unit was blowing hot air only, I went online and filed a claim with Choice. Shorty after that I received an email informing who the service provider was going to be and to expect to be contacted by AirControl NWL. That same day I was contacted by AirControl and an appointment was scheduled. Once the tech arrived he began to research the problem, after a thorough inspection, he informed me the main board was not functioning and required to be replaced.

Our washer was deemed cannot be repaired. Was offered $323.00 to go buy a new one. Well that amount cannot replace even the cheapest washer in the store which cost double $323.00. I want to know how can I replace my washer with that amount of money.

Our technician was courteous, timely, and knowledgeable. We would hire him again. Appreciate his communications before, during and after the appointment. He even tried to come from an hour away during a snow storm. He was flexible with his schedule and worked on a weekend to help us.

10 days as of today, no technician found to work on heater in Millsboro De. CHW refused to replace an above the stove microwave. I have to purchase it, pick it up and pay to have it installed. Then wait 30 days to be reimbursed with a Lowe's gift card for $240.00 which is $125 less than any above microwave at Lowe's! Has American Home Shield DID NOT have these issues!

Scott was very professional and efficient. He installed the garbage disposal in a timely and efficient manner while advising how to use it properly. The bathroom handle was also fixed to my satisfaction with no drips. I would use Scott again!

Great job. Difficult to move the slide in stove. He identified the problem, ordered part, and installed when it arrived. Was able to move stove back into the counter. He put bad part into the shipping box, made disposal easy.

I don't like the fact that you guys denied my claim right here in the midst of this cold weather we are having. I'm supposed to have coverage on my heating system, and because of two parts that you don't cover I have to pay more money to get my heater fixed!!! What's the purpose of me having insurance and it's not gonna benefit me. I won't recommend anybody to you guys....Someone needs to call me and explain this to me....Someone that speaks good English!!!

I just reported a claim and got an immediate response telling me what's going to happen. I can sit back and relax. I don't have to worry or trade voice messages with someone which I really appreciate. I know it will be handled in speedy way.

The technician arrived within 30 minutes of the start of the 2-hour appointment window. He asked me to confirm the nature of the work that was needed and then completed the job professionally. Before he left, he asked me if there was anything else that needed to be done, and I confirmed that nothing else needed to be done.

We had 3 claims with Choice Home Warranty thus far, and were not impressed with some of the service technicians they have sent. It appears that the technicians that sign up for the Choice network are new to the field and do this to gain experience at the cost of the Choice customers. The service call scheduling given by Choice is seldom adhered to, and we have had last minute no show or reschedule. The claim process takes very long (several weeks) to get anything fixed. In addition, if something requires an expensive fix, you are offered minimal replacement compensation (about 15% of the value of the appliance) given in the form of a Lowe's gift card. My experience with Choice has been stressful and not beneficial.

He was very skilled in his trade and I would recommend him any time. He was friendly, knowledgeable and clean. He left us with our problems solved. He arrived when he said he would. And made sure he left the work area clean. I will request him in the future.

Repairman made time to come right away to assess the problem. He was upbeat, courteous, well groomed, and knew his stuff. Problem was corrected without delay, allowing reactivation landline, TV, and an aquarium. I would recommend him and his company to everyone.

Highly recommended due to his professionalism to seek out the issue, respect my property and provide sound information about the course of action to fix the issue. He was prompt and walked me through his process. Clone this technician. We were grateful of his service.

Easy to submit claim online but they only email you with a scheduled appt which is a hassle if the date & time doesn’t work out. You have to personally call the technician to reschedule. Technician was thorough and helpful explaining what was wrong with our plumbing.

Everything went great with the Technicians that came out - (They cancelled first appt. because they hadn't yet acquired the needed part, and rescheduled.) They were friendly, efficient and fixed my dryer, (replacing the drum belt that had broken) in record time. My only negative, and why I'm not giving more stars, is that I received an email from CHW stating that I had "missed" my scheduled appointment. This happened the day I was waiting on techs for my 'Rescheduled' appointment, a couple of days before. I had to call CHW - and explain that I did not MISS my appointment - in which, per contract, I would have been charged the service fee. Better communication/clarification before sending incorrect correspondence to policy holders would have been appreciated.

T. J. came to the house and fixed the problem in a timely manner, He was efficient and cleaned up after the repair. I was very impressed with his professionalism. I would call on him in the future for repair work.

We have been with Choice for a long time and this is the first time they come the next day and left the appliance working. Before it would taka a week to come then another 2 to 3 weeks to come back an fix the appliance....Good job.

Do not trust this co. to cover your home's break downs, they do not cover anything Choice Home Warranty will not pay. If you have a contract with these people don't count. On these people, call your lawyer let him/her handle it for you.

I’ve been with Choice Home Warranty for several years and I’ve recommended them to several family/ friends and they are very pleased with their chosen plans that Choice offers. They have better plans/deductible than my previous home warranty and I’m so pleased that I switched over. Keep up the great work.

You never know who is coming to your home when you use the home warranty. We have had some great experiences and some not so great. The technician from Mystic Service that looked at our AC leak was on time, professional and had supplies to repair on the spot! Very happy with this experience!

The representative rushed the sign up process. He never explained my options nor was I asked if I had any questions. Overall there is definitely room for improvement in the sales/sign up process. Hopefully, the service moving forward is better.

My tenants had a plumbing problem and I contacted CHW for service at the address. It took two days to get the services needed. When I signed up with CHW, I was told that I would receive same day service when a claim was made. The two days my tenants had to wait was well worth it.

Thank you for the customer service given to me today when I decided to get another home warranty policy for our new house. I was very impressed by the kindness and patience of the sales rep named Gerald. It’s always so great to speak with someone who hears you and understands what you’re saying and what you need. Thank you for the ease and efficiency of setting up our new policy. We appreciate your services and would like to extend a kudos to Gerald too!

Plumber was on time, courteous and very respectful of my home. When he completed the job he cleaned up the repair area and made sure everything was working properly. He showed and explained everything he repaired. A part of the job was not a plumbing issue, he told us the type of repair person we would need to contact.

I have a technician here within a day or two EVERY time I've used Choice Home Warranty. I've never had such great service with ANY other provider! It is soooo easy to put in a claim for repair too. A couple clicks of the keyboard on my computer and voila, I get an email or phone call right away!

My water heater broke after Choice fixed it a year ago, no hot water and started to leak. Choice sends out a tech and he says no problem they will get you a new one. Choice Home Warranty denies the claim and says the Water tank is not covered. I thought I was reading this wrong. The water tank is part of the water heater and for all I know their previous repair only lasted so long until it gave out and started to leak. Now I’m out $65 co pay and have to pay for everything myself. What am I paying CHW for what’s the use if they deny everything. Same situation with my A/C unit. Also denied and of all things rust in Arizona on a brand new unit. Very disappointed. Feel cheated will have to see what can be done in the courts. Beware buyer.

Mr. Freeze from Brownsville was assigned to our concern and was response and resolved our issue quickly. He was quick to analyze the problem that we were experiencing and took care of our problems. We would recommend Mr. Freeze for your heating and air conditioning problems.

What a kind and knowledgeable woman that I had on the phone to sell me this homeowners warranty whatever is called. I am in a dire financial situation and I can really use this and I appreciate her understanding and her explanations and her willingness to work with me and I’m excited about using this service. Thank you.

The furnace was Red Tagged on Tuesday. I had to get an independent technician because of the cold weather. I had one come but even though I took care of my furnace through its life, my claim was denied due to a Defective Heat Exchanger. This is the second claim I have had. Both claims denied basically because the decent appliances bought and taken care of, aged, and because of that failed the examination for replacement. Thus no replacement. No financial help and as of right now... not worth the cost of renewing my policy. I invest to help... this investment didn't help my household AT ALL.

My service was excellent and serviceman John was great. He checked out my refrigerator to find out what was wrong with it. He was quick and with friendly service and very. Thank you for all the help to resolve the problem.

Kenny’s Electric, arrived on time, put on shoe covers to protect my floors. Very Knowledgeable about the problems that needed to be repaired. Had all equipment with him and explained to me about the problems and how he would fix them.

It was easy to file claim. There was a decent turn around time to get technicians out. Respectable and knowledgeable technicians were sent to my home. I will continue to use this service for the needs of my home. I do not believe in additional warranties on things but this one has been worth the money.

This is my first time having to use Choice Home Warranty. Repair tech was very friendly and courteous. I was kept informed about arrival delays etc. Was able to order needed parts while he was here and set up return date for repairs. Would definitely recommend repair technician and Choice Home Warranty. Put in claim late in the evening and Choice sent me an email the next day with appointment date and time that tech would be here.

Washer would not stay still. Kept walking during spin cycle, was able to balance it and make level. He did a very good job. Now it stays put\, would recommend him to a friend. Great repair man, even left the area clean.

Vincent did more than the previous tech did to determine the actual cause of my leaking washer and found the original cause. Previous tech did find some problems and tried to correct them. Vincent ordered parts to correct the situation.

Jadotee reached out to me a few days ago to introduce me to this company and answered all my questions. I was interested but needed some more time to think it over. I tried to reach out to him to let him know I was ready to purchase the annual warranty but another rep reached out instead and his name is Abraham?. Anyway he gave me another offer for the warranty and I decided to go ahead and purchase it through him. But instead of just being glad I made the purchase he introduced me to another offer and locking me into a 6 years of coverage but I declined. Explained my hardships. He tried again and I said still turned it down. Explained I can't afford it with the economy. He refused to accept my answer and still offered me another way of getting me to purchase another 3 years. I understand it is his job to sell but it became obnoxious and we exchanged words.

Chris came out and diagnosed what is to be done. Now we are just waiting for him to come back and replace our hot water heater. Very nice person. He explained what is is going to do and told me as soon as he gets the hot water heater he will call me and come out.

The tech came as scheduled, diagnosed the problem, which ended up being a failed door switch, of which there are no less than three. He checked the other two and they were fine. He had a replacement part on hand. He resolved problem quickly! Am very satisfied!

Service was easy to get set up for an appointment. The time of service was fast and prompt. The fixing of the issue was just as fast and prompt. The issue was corrected and good because it was an electrical issue.

Entered my issue online. Simple process. Was notified, via email, a day later, the issue would be repaired by Sears. Appointment was scheduled, repair person called to confirm, came out, replaced the parts and all is good. Peter, our Sears tech. was very professional. Did the repair, showed us how to adjust the top rack with the new parts, cleaned up and left. We are very satisfied with the whole process.

The company service technician was extremely police and very nice. The service tech took extreme care of my home when replacing the disposal. I am very pleased that Choice got back to me on my claim. So happy to get my new disposal. Sassamans did a wonderful job.

He was very good and hard worker. He found the issue immediately. Two sinks still have issues, of which he was able to tell us exactly what they were. Unfortunately it goes beyond what he was approved to do for this visit. He was able to give us suggestions that could help with the sinks in the future. Our drain was grouted into the shower and it was supposed to be (it's the 2 foot long grate drain). He chipped it loose, made it look nice and got it to where we are able to remove it for cleaning the basket out.

Technician was great, need a new washer. Told was getting Lowe's giftcard. Finished credit process, as of 12/16, still haven't received it. Will call customer support soon, unless I receive credit very soon.

Matt what is the technician sent and he was awesome. He was courteous, thorough and explained things to me. He also made sure that all leaks were taken care of under my kitchen sink. If I need a plumbing repair I will definitely ask for him.

My Choice Claim was assigned to the Company B-N-R. This company demonstrated exceptional professionalism and we will continue to reuse them for any future plumbing claims. It is a relief when getting experienced and professional companies and technicians due to experiencing home issues that need repairing.

Choice Warranty worked effectively, professionally and quickly in securing a reputable technician for my dryer. I am very happy I chose Choice warranty and have highly recommended them to family and friends. The plans cover many home issues and are affordable.

Furnace went out in December in Minnesota. Temperatures in the teens. Choice took 5 days to send a technician to repair it and only then because of relentless phone calls from me. That is horrible, unacceptable service that actually put lives in danger and potentially damaged other systems in the house (like frozen pipes bursting). The technician was awesome. Choice was the exact opposite of awesome.

I've been with Choice for 6 yrs now and have had no major problems with timely service for any repairs I have requested. It is very easy to put in claims and the people I have dealt with have always been helpful, courteous, and professional. I would definitely recommend to a friend.

RWH Plumbing Company came out to fix hot water heater problem. I had no hot water. Technician came out and fixed it. Thankful to have hot water again. Never know how much hot water means to you until you don’t have it.

You did not approve the heat kit needed that the prior repair didn't use correct part in new installation..I now have heat in all of house I didn't have for last years...You should reimburse me the $475.00...

The app was very easy to use to submit my ticket for a problem. I couldn't find a lot of information on my roof coverage but we will see when the tech comes out to the house. We paid a lot for coverage for protection for our new home. Just hope it was worth the money. If this works out I might consider keeping this longer than a year.

Mike the technician was actually a little early for the appt. which was wonderful, usually technicians are late. He was very professional, & PATIENTLY answered all my questions & explained to us what was wrong with the heater. He even was very careful going up & down my stairs after I explained the walls were recently painted. He left & came back a little later with the part same day! So far, so good. We have heat! I definitely would recommend G&W Heating & Air.

Spent an hour on the phone trying to get some to respond. It was not a good experience. I could not understand person because their English was not good. Please make sure they are person you can understand.

I was very pleased to find how easy it was to get someone out to check my heating unit. Filing the claim was compared to most was handled professionally. The company that was sent out to repair the problem was here on time and was able to troubleshoot the problem quickly! You have a great service! Keep up the caring!

Tony with Champion Appliance was great. He called to make an appointment immediately after he received the request. We made an appointment for the same day he called. He came as promised, explained the problem, showed me what was wrong with the washer and fixed it. He is great! Thanks.

Andrew was very helpful in explaining what their company covered. I have several neighbors who use them and everyone only had positive experiences with them. They were friendly and not pushy. I know that I will be very satisfied with the service that they provide.

A good part of our home was without power. Karl ** of Karlco was able to diagnose my electrical issue quickly. Came out late on a rainy evening. His troubleshooting process was exact and he was able get us up and running in less than an hour. Great service and great professional.

I placed an urgent order for a plumber due to water leaking in my master bath. We were catching some of it in a bucket that had to be emptied every 20 mi. Water would not shut off at the pipe and water company had master cutoff locked. Waited 8 hours for response. No response. Called- weekend no person a available. Broke lock on master and cut off water to house at 9pm that night. Two more days talking to Choice personal - no plumber. 80 hours later a realtor friend said they could call a regional mgt to help. 3 hours later a plumber was .assigned for the next day. I have been paying for over a year with no repair requests and it should not take over 100 hours to get a leak repaired that is causing water damage. If the regional had not intervened I might still be waiting with no water. Very poor service!!!!

Choice warranty is very good. The last technician they send was very nice and professional. I’m glad that choice warranty people treats me very commendable and professional and the respond time to the work is very excellent. Thank you choice

Your staff were responsible to get our problem resolved. Within 3 or 4 days we were able to go out and get a new dryer. So far we would recommend your company to our friends. You were unable to get the parts to repair our dryer, so you offered to give us a check to get a new dryer, the amount we think was reasonable.

I called CHOICE in a panic yesterday. My garage door was stuck, open. I received notice that D&J would come to the house in the early morning, Dec 15. I called D&J and they were going to send someone over in 20 minutes!!!! I called back to cancel because the garage door was reactivated and it worked. So I did not need their service. I feel badly that I had to cancel but D&J were very courteous to me. Will recommend always.

My microwave needed replacing and your company is giving me a gift card for Lowe's for $191.00. This won't replace the microwave that we have much less have it installed. Very disappointing. What I expected was to be taken care of not just a gift card me having to buy it and then pay for the Install. Felt like getting change from a fast food restaurant. Gary

Experienced, parts, prompt, very informative.. I was very pleased with the whole experience of the technician and the work he did. This is the second time we received a technician from this company and I am very pleased. Your company has made some very good recommendations. Still waiting on plumber that I requested.

We bought a five year policy with Choice Home Warranty. paid-in-full at almost $3000. Our heater started giving us a problem about 14 days before the 30-day insurance activation. We troubleshot the problem and replaced two little parts. It worked fine until last night and now it is giving us problems. I filed a claim and was too honest with Choice in saying the problem started a few weeks ago. They denied the claim saying it was pre-existing. BEWARE CONSUMER. Do not tell them that you did anything to help the situation before the activation date or like all snakes in the grass, they will just bite you in the behind. They have my money. I have a heater they won't fix. It is over 30 days and I will have fight to get my refund if I want out of this. I am soooo sick of the lack of integrity with companies. So, so sick of it. I could kick myself.

I recently purchased a 4-plex and was contacted by several companies regarding a home warranty. I have Choice Home Warranty on my personal property (which I have used and am happy about), and I recently got an email about some discounts, so I decided to call you. I had a great experience with Simon. He took the time to explain the Choice Home Warranty special offers in detail. He noticed my purchase on my personal property was an extended plan, so he compared the same request for my 4-unit. It sounded like a winner to me. With your coverage, I love the idea that my home and my 4-units will be covered for the next few years 24/7. Thank you, Simon, for a non-pressure, informative sale. I will be recommending your company to my family and friends.

I have been looking for a home warranty for some time checking different companies out, Choice Home Warranty, seems to be the best plan for me at a reasonable price. The salesman on the phone was persistent yet very friendly and extremely professional.

The first tech did not have a high enough ladder but was able to dx the issue. The second tech had the correct ladder, but Choice will only pay for the "contractor" grade ceiling fan that needed to be replaced. I have 16' ceiling and a decorative Monte Carlo fan. I found the cheapest fan that would work, $239 and was told by Choice Claims Rep they would pay $70. I was already out $65 for the service call (which took a total of 3 appointments, and hours waiting). This is not the company for me. The picture of my current original fan is included.

I was very impressed with the technician super knowledgeable, very polite and handled the job well. I was not impressed by how long Choice Warranty took to get somebody out to my house, nor am I impressed with your policy on replacements that I would give a one star.

Made a service call. 2 hrs they had me appointment for the next day. The technician came out was very polite and explained what he was doing. The part I needed had to be ordered. The next day he fixed it.

I had a problem with my washing machine. A technician came to repair it, found the problem and told me a part had to be replaced and he would order it and call as soon as he received it. A few days after he called, said the part was available and asked for a convenient time to come and install it. He was prompt, did the replacement in a short time and showed me a few things in operating the machine that I was not aware of. He was polite and very knowledgeable. Thank you.

When I purchased this warranty I was told by the marketing department all of these great things about the company and most importantly, if the device could not be repaired, it would be replaced. Now after experiencing the replacement procedure, I am completely dissatisfied. Our dryer could not be repaired and based on today’s pricing, it would cost between 500 and $600 to replace it but they have a clause in the contract and they offered me a paltry $335. After many conversations back-and-forth I had no choice, but to accept the money. I am now about the business of contacting the Attorney General for New Jersey and for New York because the contract language is ambiguous at best and there are two conflicting policies that affect this decision. In my opinion if there is ambiguity in the contract, that the person who did not write the contract should be favored.

The technician came over but we don't know the status of our claim I called the Choice office and there are no news. The temperatures are very low and we have 2 little ones so it is a little hard. I just want an answer but nothing has been said yet. I don't want to give bad reviews but this is very important for us.

Choice Home Warranty was a great investment. Their process is easy, quick and the technician, Eric, from Open and Flowing, was super friendly. He diagnosed my issue and replaced the garbage disposal for me. I definitely recommend both companies with 5 stars.

He was very knowledgeable and took time to explain things to me and to get the quote submitted. However, he left a mess that he didn't clean up. The Visit was quicker than I expected and he didn't even look at the other issues that I thought were related. I'm having a hard time submitting the quote because I can't upload the inspection report. It is extremely frustrating and no one has responded to my email.

My microwave stopped working, so I called Choice. It took 5 days to even get a repairman out. He said it needed a part, so he sent in his assessment. Choice let me know by email that I would be sent $191 in a Lowe's gift card for a replacement microwave because it was better than replacing the part; however, I won’t get the gift card for 30 days, plus, I have to buy the new microwave at Lowe's, so I can’t even shop around. The cheapest microwave at Lowe's is $229, and I have to pay $139 for installation. Plus I had to pay the Choice technician who came out the $75 service fee. The $191 was helpful, but I’m still out a lot of money, and I’ll be without a microwave for a month.

I specifically said I am only at this house on Wed thru Thursday and I told the person I can only make these days at certain times. This is taking way too long to get seen!. Also I was sent another email stating I could have someone else do the work and then get paid for it. WHY am I paying a yearly fee for you folks to find people to come look at things. Now I know it was cheaper than American Home Shield. I will be calling Choice tomorrow as I am NOT HAPPY with this service....

Choice responded immediately and got a Technician to my home the same day I placed the claim. Technician was courteous and professional. It turned out that the water heater was fine. The leak was coming from another source. The technician could have made something up so that the water heater would have to be replaced but he was honest and as a result no repair or replacement was needed.

I contacted Choice via their website on December 11. Later that evening I received an email informing me an appointment with a local plumbing company had been made for our garbage disposal for Tuesday Dec. 13. They gave me the name of the company and a contact number if I needed to make changes. The plumber called me on the 12th and told me he was in the area and if he could come over to check the problem. He arrived as promised, quickly diagnosed the problem and replace the disposer with a new unit. I am happy with Choice and happy with the company they contracted to do the work.

Sold a policy by Home Choice, we were told it would cover appliances, even states it covers ovens and cook tops. Purchased the policy when we purchased a home, we were told by the sales person all appliances are covered. It was never mentioned that Home Choice would only pay partial for replacement if the appliance can not be repaired. My wall oven is bad, called them, tech says it can't be repaired, they will only pay $345 for a replacement. The cheapest oven I can find is $1499. As far as I am concerned this company is a bait and switch. Do not purchase. They will not replace appliances that can not be repaired. We had no idea how old the oven was when we purchased the home. So sad we purchased this policy for 5 years.

It is not working. Every time I call Choice Home Warranty there is never a problem with service at the help desk. The lady that answered the call was very helpful and curious. Thank you, I don't remember her name. But she is to be commended.

Smoke and electrical burn smell from washing machine. After initial investigation, call Choice. Automated phone system used, and I probably didn't use the "RIGHT" words and was told not covered. Should have used on-line computer format. Called repairman on my own for diagnostic look and identified the issue. Filed a new claim online.

The Representative was very nice and helped to get the $75 Service Fee Waived because after one company replaced several parts; I now need an Electrician. It’s still the same Appliance. Thank You Choice Warranty! You’ve been a Huge Blessing to me this month!

Tech was on time and very knowledgeable. Turnaround was in very quick. I have had a bad experience with your companies warranty dept. about my water heaters. The tech that was here explained how wrong the evaluation was regarding the heaters

Tech arrived on time, seemed capable, made diagnosis, ordered parts, completed job to my satisfaction six days after first visit. Tech not native born and difficult to understand but that does not matter if he can get the job done.

My normal wear and tear was labeled as abnormal use. This was done because it costs more money to replace the device than the amount of insurance is. I will not recommend this company to anyone I know. I will also file a court case against this unfair practice.

The service guy was very pleasant, talkative, and knowledgeable. The plumbing was fixed immediately. The water heater, he took one look at it and said it needed to be replaced. I could have told him that, but they first need to examine it and report the Claim. He said that they have to order it, whereas I said, "You could just go to Menards and pick one up." "That’s not the way it works." He told me it may take up to five days before it is replaced, which was frustrating because I’ve already been without hot water for five days and now I have to wait another five days for hot water. Cold showers are not fun!!!! I had to pay two service charges, one for the water heater and one for the plumbing. He wanted the money upfront and he told me the water heater will cost me $300.

Choice Home Warranty is one of the best of its kind. The customer service is outstanding and they dispatch someone to your residence in a matter of days! I would recommend them to anyone. They are are great company and the companies they work with are very professional and courteous.

I would recommend Elbert for plumbing repair because he fixed the problem, explained the problem and told what he had to do to fix it. He was very friendly while being professional. I was really pleased with the job that Elbert did.

John from Dewies Electric was on time, courteous, friendly and was able to solve our problem. What a truly nice man. I would definitely recommend using this company. Our Christmas will be so much better being able to use our lights and kitchen plugs.

Darrell was the best. He was very knowledgeable about the problems with our LG washing machine and greatly appreciated his honesty about the repair situation. We would recommend him to all of our friends and family and would prefer to use him for all our appliance repairs.

First off it has taken over 3 months and 3 technicians to finally get the claim settled and then I get way less to replace the item. I've dealt with over 3 appointments set and no one showed up or called to say otherwise, no one tried to offer compensation for the issue or time wasted and the offer was very unsatisfactory to me.

Jason is very nice and experience technician. He came and look right away. He found the problem. He will get the part and we will have warm house soon. Thank you so much for Choice Home Warranty customer service and explain me the plan and allow me to use outside authorization difficult time.

It has been taking forever to get my dishwasher working. It’s been three months now and it’s still not working. Wish we really could get our dishwasher fixed soon or replace cause we done had two different companies come out.

CHW always finds a reason to deny claims. Once my policy ends, I will not renew. What a disappointment, especially since the company claims to be the best. Investigations need to take place. My home is only 6 years old, repairs should be covered.

The technician arrived timely and as soon as I showed him where the problem was, he immediately knew what to do, and fixed my problem so that I had minimal disruption to my work day and was able to start working when they were fixed.

Agent was friendly and explained all the process, had additional services but did not pressure to sell them which was good. Good communication and follow up after the call. They sent the contract which detailed everything that was included with their service.

Within a few hours of my phone call to Choice, I had a email that hooked me up with a serviceman for the next day!! The man called to let me know he would be there at a certain time and he WAS. He didn't have my size disposer in his truck but went to the nearest Home Depot and got the correct one. One hour later had my new disposer working. Thanks Choice.!!

The specialist who came to inspect the issue was very courteous and knowledgeable. He detected the issue successfully and rectified the situation. He was very accommodating and inspected all house water pressure in each bathroom. We certainly appreciate and recommend such specialist in their field.

The company who did the repair was very effective, communicated with us and were able to fix our issue on the first visit. Choice Home Warranty also took care of our issue right away and made sure we were aware of any changes along the way.

Our technician was prompt, courteous and responsive. Heat started working in less than an hour. Technician identified that the cause was a faulty capacitor that prevented the blower coming on. He replaced the component and the heat is now working normally.

I have been trying for over a month to access the online customer portal. It would not let me get online and had to call the toll-free # to request a claim to be made. Then I was unable to reach the "After 5 pm Appliance Repair". What needs to be done so I can the customer portal? Thank you.