Choice Home Warranty Reviews

The two service technicians have been courteous and friendly. They both appear to be well qualified for their job. They arrived promptly and quickly diagnosed the problem. The only issue so far is parts being available. It appears we have the last part needed and the final repair is scheduled for Feb 1. I am concerned, however, the second technician recommended to Choice that the unit be replaced and was denied.

I've been very pleased w the warranty program that I purchased from Choice Home Warranty (CHW). Each time that I've had to put in a claim, I have immediately received an appointment w the technician. I didn't think that I would be utilizing the program as as much as I have, but it's so reassuring to know that I can always put in a claim for the issues that I seem to be having within my home. I'm extremely glad that I purchased the warranty program last year!

I have had a home warranty for about 8 months and for the first time put in a claim. Choice Warranty sent out a plumber who said my repair was due to normal wear and tear. Choice warranty disagreed and sent out a second plumber who again said that the repair was needed for something due to normal wear and tear. Then I received word from the plumber (not the warranty company) that the claim was being denied.

We have water pressure regulator function problems recently. By reporting issues to CHW, the response is prompt with contractor assignment setup, status tracking info, repair authorization approved. All the above procedure are within couple days. Very impressed. Appreciate to the CHW team's professional, excellent service! Strong recommend to friends in Bay area pick this team as first choice for home issues.

Dryer diagnosed quickly and repaired on the spot. Technician was very nice and did not make a mess. He was at my home for less than an hour. I’m glad I purchased this warranty, saved me a lot of money. Being on a fixed income, having a warranty assures me I will only have to pay the deductible.

Choice insurance states that the dishwasher had to be replaced. They offered me a lower price than what I have to pay to replace it. I don’t know what they are basing that price on but it will cover about one fourth of the price. I will have to pay the extra cost in order to replace my dishwasher. I’m very unhappy with their service and pricing.

Had a leaking shower. The plumber (SA Plumbing) was great! Had to have some tile work done to finish the repair. Choice insisted that was a new claim and I would have to pay another fee for that work. I talked to three different agents. Asked to talk to a manager to resolve the issue. It was part of the original plumbing issue and I should not have to pay another fee. Was told the "manager" would call me. They assigned a "Handyman" to do the work. Appointment was two weeks out. I had a professional tile guy come out and do the work. Waited three days before I cancelled the claim for the tile work. The manager never called me.

Very professional service and technicians. Would highly recommend Choice. I have used others but this has been my best experience. I hope I don't need to use them again but would not hesitate if the occasion arises. A great value and endorsement without reservation. This has been a great find and you can't go wrong with Choice. And the price is right!

Earl from Jake’s Plumbing was friendly and professional and made the repairs to our toilet in a timely manner. When we first made the request for the repair our appointment was made for a week later so I called the technician, told him our situation and he came out later that day.

Garage door was fixed quickly. Technician was professional, friendly and knowledgeable. I would have never figured out that it was an internal logic board failure so I'm glad I had a professional fix my garage door. It's hard to find good, quality professionals these days and I highly recommend this technician.

So far I have been pleased with service, I have only used you twice since enrolling with your company. The techs have been knowledgeable on what needs to be done and get to it as soon as the parts have been delivered. As long as the work is done right I'm a happy person.

Alpha Heating & Cooling LLC from Dothan, AL and Mr Sammy ** are outstanding in response and customer service. Always a pleasure to work with and very thorough and professional. Thank you for another timely and good job. I would recommend their organization to anyone needing a great service experience that goes above and beyond.

The problem was taken care of very timely. The provider was on time and very helpful. CHW was super fast on taking care of the problem. I highly recommend them. I don't what else to say except I have been with this company for 6 years and still recommend with no complaints.

The way I have been treated by Choice Warranty is absolutely ridiculous. No actual facts on way the claim was denied. Technician very surprised they denied the claim. Choice warranty assumed a lot without actual facts. Made things up to deny the claim. I have all the proof that Choice Warranty did lie on the report for denial. Case manager won't even pull the recorded conversation between the Technician and the claims representative to verify what was said. Very disappointing. No mouse, no power surge, and blower motor is properly installed. No reason to deny the claim. You can clearly tell that's installation and not a mouse.

My septic system was reported to me from malfunctioning and I immediately reported it which happens to be on the same day I had met my 30 days after purchasing the policy. When my case manager called, she stated that Choice Home warranty could not pay for repairs because they had happened on the same day the policy became active and from their experience and she knew the system had broken previously all this from experience. She then hung up the phone on me. She was very rude and acted only on suppositions and gut feeling, she asked me to look at the policy and the policy only stated that coverage would only pay for items reported after 30 days. Now I have an $ 1800.00 unplanned expense and paying an insurance which is not abiding by its own rules. Please be aware of their bad practices.

Very professional, did an awesome job! Cleaned work area, very clean while entering and exiting my home. He explained the function of the new water heater and showed me all shut-offs. He explained the steps to take if I have a leak anywhere in my home. The company made certain to keep me informed of arrival time of tech.

The technician was fine, but the furnace stopped working during a very cold spell (temp in the teens) and I was left without heat in the bedrooms for 4 days because Choice could not find a technician to come sooner and I was not allowed under any circumstances to call one and get reimbursed. By the time the tech got there on day 7 after I placed the claim, the furnace performance under similar conditions could not be tested because it was not cold anymore, so I was told everything is working fine and I have to wait until the next cold spell to find out if that is accurate or not. I feel this was an utter waste of my $75. I should have just bought a space heater with that money.

I was assigned a technician in record time to repair my air conditioner. He showed up the following day, diagnosed the problem and submitted his report from his vehicle. Once the repair was approved he replaced the condenser fan. Best experience I ever had with a technician. He was great!

I was very well pleased with my experience with Choice Home Warranty. They were quick with their response to my request. The technician came out promptly, was very courteous and respectful. It was pouring rain the day he came out, and he even took his shoes off before coming in the house! I would recommend Choice Home Warranty to my friends.

Recently, my furnace motor wore out during a frigid spell in the weather. CHW was great about approving my repair request in a timely fashion. They took care of everything. We had our heat back quickly and painlessly. I only had to pay my $75 fee to my repair technician.

Our heat went out on an 18 degree night and our house was down to 56 degrees at night over a weekend. I made a report but was then given an appointment for 5 days later. I looked up the company which posted 24/7 service on their website. I called the number provided but they claimed it was not that company. I then sent a message via their Facebook page. I tried calling Home Warranty again to see if we could find help before the next week. My husband also tried to see if the Warranty would be good if we found another provider who could come on the weekend. We were told we would have to cancel the appointment scheduled and start over. By this time it was close to the second night.

We are very satisfied from the time we submitted our request to the time the job was completed. The company answered our service request that our dishwasher was not starting, in a timely manner. The process was fast from start to finish. The technician was knowledgeable, easy to understand and polite.

The sales team was professional and explained everything I am getting in my package. The rep explained the pricing and how it breaks down for yearly and monthly charges. He also explained the exterior plumbing coverage. Very good service from the sales end. Hopefully they don't fail when I call for service.

Called to report that my furnace stopped working. The CSR quickly took my information and filed my new claim. Informed me that depending on the repairman's schedule it could take up to 48 hours. It's supposed to get down to 40° tonight so I hope he can make it soon.

The man who serviced our washer, was very nice and put in a new belt. However, I told him the tub was also leaking and he said he would have to get a part. I paid him, and we never heard from him again. Still hoping he will contact us.

I like their price and getting in contact with the rep was easy.

I been with CHW since 2019, on Jan 24, I placed my claim online. Service charge was $ 60.00. On Jan. 25, I checked my email and service charge was increased to $ 85.00. Called CHW and rep. told me that there was a glitch in emails that the reason I never received a notice of increase. When I tried to understand why CHW increased my monthly rate and service fees my contract got cancelled. Called again and spoke to another rep. She told me that she can't re-instate my contract. So CHW increased my rate and cancel my contract!!!

Dear “Choice Home Warranty Executives”. I recently had the pleasure of speaking with a customer service manager named Ray J. at "Choice Home Warranty" operating out your office, somewhere in Florida who went above and beyond to ensure my needs were met. From the moment our conversation began, it was evident that this manager (Ray J) was a careful listener, genuinely interested in understanding my concerns and finding a solution. What impressed me the most was Ray J’s ability to simplify the complex issues I was facing. He patiently listened to my explanation and asked clarifying questions to ensure he fully understood the situation. This attention to detail not only made me feel valued as a customer but also allowed manager Ray J. to provide me with the most accurate and effective assistance.

I've had some issues with my heating unit and with my warranty with Choice I would submit a claim and Choice would process immediately. I've had very good service with the Technicians that have been selected as well. Air Dominance has been the Company and Payton, the owner, has been very helpful and professional.

I have had 2 claims. Both were declined immediately. The first one got reversed and was paid. This new one however is different. It got denied because there was a crack in the water line on my humidifier. This company says a “crack” is not normal wear and tear. So this company thinks that plastic or rubber lines are supposed to last forever because if they don’t, they won’t cover them. Not only did it get denied for that ridiculous reason, but when I tried to contact the case manager assigned to my case, the extension number I was given kept saying that extension was shut off and I couldn’t leave a message. I made an appointment on THEIR calendar for a review of my case and they never called me. I should not have to jump through this many loops to get my items fixed that are under a warranty. Stop denying every claim you get.

Since 2/23/22, our HVAC system has been repaired 4 times. On 1/10/24 our heater failed again. The technician sent on 1/12/24 advised that the technician sent by CHW in September 2023 installed after-market parts and modified the wiring harness to make it work. This caused the current failure of the heater. CHW FINALLY determined that the unit should be replaced, which was done today, 1/25/24. We are disappointed that our mid-range Carrier furnace was replaced with the lowest model Bryant furnace, with out-of-pocket cost to us of $1,450. At least it appears to be working.

Men Love Appliances has been the best so far and I would request them again. Very professional and knowledgeable. Knew what needed to be fixed and took the time to make sure appliance was working properly before he left. Cleaned up any mess he and made sure everything was put back in place.

The Choice Agent was kind, professional and courteous. After answering the necessary questions, my call immediately transferred to a claims tech. The Claims tech was also kind, courteous and professional. After receiving complete details, she explained my situation would be a new claim because the dishwasher was draining the night before. I asked, if possible, to have Tony ** return because he's experienced in dealing with Fisher & Paykel dishwasher. Tech explained that techs are not manually assigned and after giving me the new claim number, suggested I contact him directly. I did send a text message and email, immediately. Thanks for the wonderful service you provided on my first claim. Charles

I called Choice on Monday Jan15 when we discovered our furnace wouldn't come on. Left all the info on the automated system and waited for updates. We were informed by text and e-mail that service was scheduled for Saturday Jan 20, and of course this would be the coldest temps we've had this winter. Tech arrived Saturday evening and made repairs and had the furnace working within an hour. Overall service was very good other than the 5 day wait and the tech was great.

Everything went fine and the service time was really good. However the $900.00 labor charge Leyva's charged seems to me to be an extraordinary high labor charge. The total time was approx. 5.5 hours. Can Choice Home Warranty reimburse me for the labor even though Carrier had a parts warranty? Thank you.

Kerman was Professional, communicated what needs to be done and what is the next step. He followed up with approval the same day. And then called back to schedule the maintenance the same day. Things should not take long time to be fixed if you have the right technician. JW heaters and drain, thank you very much for the great experience.

I love how you tell your customers to be accurate and fair with their reviews when you guys are unfair with how you cover systems in the home. On November 16, 2023, you did miraculously approve a furnace replacement for me (You've denied two other claims). However, I still had to pay $840.00 to cover "outside cost" for the installation. All they did was add PVC pipe extension for the drain and a little extra ductwork to meet the new shorter furnace(I could have done that myself for less than 200 bucks). That was after I paid a 75-dollar service charge to have someone come out and look. 68 days later that same furnace malfunctioned. Now I knew you wouldn't cover the parts because they would be under the Manufacture Warranty, but you also stated you wouldn't cover the Labor to replace them, which will cost more than the part.

William was patient kind and knowledgeable…I’m new Thanks to William for explaining the process with clarity.. Sounds like a great deal! Time will tell.. I will tell others about this..The 49 $ per month for one year is reasonable. As long as the service is fair and they stand on the agreement! Love This and best wishes.

Kim was very helpful. She canceled my plumbing claim as I had a technician come out and identify what the real issue is with respect to water coming through the sheetrock into our downstairs bathroom. It's ductwork for the dryer that is leaking so Kim initiated a new claim for ductwork.

This case was handled very poorly. From the beginning. Only good thing was the tech from Same Day Appliance. They are first class company. I was treated by your case managers very poorly as to case went. They were very hard to reach and trying to explain anything to just did not seem to understand my point. I know they are following your policies and I don't blame them for that.

Took 19 days to send two different technicians to my home - first one took $75 fee and then his manager said he wasn't qualified! Resolutions manager insisted on sending a second opinion - which simply verified what the first technician indicated before his manager reinterpreted what he said and indicated they did not have sufficient expertise or training to service my second refrigerator. Now I'm referred to a "case manager" to appeal their decision that since appliance is unrepairable it's a result of wear & tear which is not covered by warranty. Whole process is designed to wear on patience and produce a runaround for me as a customer whose done business with Choice since 2018.

It’s been a couple of weeks. We are still waiting on parts. Contractor is very professional and prompt. He knew precisely what was wrong. He’s let us know he’ll be back as soon as parts arrive. I’ll gladly provide a proper review once all repairs are final and completed. Thank you.

Dryer was shutting off and error code showed vent was 90/95% blocked. Had been bitter cold and snowy outside but couldn't visually see blockage so called CHW. Technician was scheduled for about 4 days out. Even though the error code cleared and dryer appeared to be working the tech checked things out and explained it was probably weather related. He explained how to reschedule at no cost if problem recurred and even gave advice re our malfunctioning refrigerator ice maker. Even though it cost us the $75 service call it was reassuring to know that the warranty works as promised. Recommend CHW.

Setting up a claim was fast. I am not a fan at all of all these automated calls, I much rather prefer personal experience with live person but the automated machine was able to help and understand me. Prompt response from customer representatives. Ease of communicating with the tech companies.

The electrician was amazing. He did a fantastic job. I would recommend him to anyone. However, it’s frustrating with your company to get a person to talk to. I was repeating myself time and time again to your recordings. It wasn’t understanding what I was saying. All I wanted was a person to talk to, it’s frustrating that you pay this kind of money to only talk to a computer. At least they were able to call me back.

I received great customer service, The service Rep was very patient and willing to answer all my questions. The service Rep was very honest and caring for my needs and did not try to sell me more than what I needed. The service Rep made sure I understood everything I was getting.

The workmen was professional, courteous, and got the job done in a very short amount of time with little or no mess at all. I would definitely have him back at my home for any future work that may need to be done. Again, thank you for your prompt and professional service.

Technician was very knowledgeable about the system and knew immediately what was going on. He patiently explained it to me where I could understand and closed up in a timely manner. He was also friendly, patient, and not above taking the time to satisfy my need to “get it”.

I was scheduled an appointment within a timely manner and I was updated every step of the process. The company that came out was amazing and worked diligently to make sure that the problems were resolved! He even told me what needed to be done in the spring time so I wouldn’t run into a problem next winter. Choice worked quickly with the company to get what I needed to solve one of the problems. I’m impressed!

The stove repair went well. I received an email with a scheduled appointment right after registering my repair and the Technician came fairly soon after that to assess the problem. He came back the next week after getting approval for the repair by CHW. That went a little slow, but we weren't pressed.

I haven't had many issues that weren't resolved quickly that directly related to CHW. Some of the technicians have been less than favorable, but that is no fault of CHW. I took away 1 star because my appointment fee went up $10 after I renewed. Boo. Forty 7, 48, forty-nine, fiddy.

My husband was here and said that the repairman for Nico LLC was on time, which was very important to us. Also, he was very polite and quite knowledgeable....He repaired the problem pretty quickly. There was a probe that had come loose and it was touching the oven rack. So the light would not go off. We are very pleased!

We got off to a rough start, but overall the heater was fixed, and I am very happy with the service I received. I would recommend the service to my friends and family. The technician that came out was very knowledgeable and polite. I am happy with my Home Warranty.

This plumber knew what he was talking about. He provided valuable info and good info. He took his time and was thorough. He is a good plumber and I would recommend him to anyone. He came upstairs and took his time taking the faucet apart. He had the tools he needed so he was well prepared.

I was completely satisfied by the way that Mr. ** made me aware of the best coverage for me. And of the time that he took with me. He was very friendly and knowledgeable. I also am very content with the fees for all the coverage available. I certainly would recommend them, I'm glad my neighbor recommended them to me.

We have been Choice customers for several years. Although we have not had many claims, we like the fact that we can count on service in a timely way with reliable service providers. It is great peace of mind knowing we can easily get service when we need it. Because they have a pool of reliable vendors, we can depend on prompt service.

Replace icemaker. Technician showed up on time to review what was needed. Came back 2 days later with the replacement. Install was quick and working properly. Claim was answered quickly. Process was a little slow. I can say the technician was very polite. As I said earlier the claim process is slow as it was over four days before the ice maker was installed.

I had a technician come out to fix a refrigerator that I thought was faulty but instead, I need an electrician. The appliance is fine but it is the outlet that is bad. I was not aware that the outlet was bad until this technician checked it and told me what the problem was.

After initialing a repair request for my Garage Door I was notified within a day that it had been processed and the repair would be done in two days. The technician was professional and helpful. My only concern was that Choice's policy is to replace only the spring that was broken, rather than follow the norm of replacing both springs so now I am waiting for the old spring to break and have to go through the process again.

Sad to know that I was charged and the guy still needed to do another test to see just where the issue was but was told it wasn't wear and tear so bye bye 85$. I'm really looking into another place cause to be out money just to learn "No we won't cover it" is the disappointing part which saying sorry won't get it.

It's bad enough I can't shop around and have to use Lowe's, but 30 days to wait for an eCard. So I'm suppose to do without a dryer. I found one on sale, ends tonight... Customer Service just kept telling me it would be up to 30 day. Oh and I love that the start button on my washer isn't covered because using it daily isn't considered normal wear and tear.

Decided that in this current economy it was a good idea to have some peace of mind when it came to protecting our home and appliances. Homeowners insurance is not enough. Daniel made the process smooth and worry free. He was able to get me a great deal as well for the Total plan with some extras.

The Technician checked everything on the washing machine and could not find any issue. Since had recently had some snow and very cold nights he concluded that the pipe carrying the discharge to the sewer had frozen and that caused the overflow to backup. However, by the time we got someone to check things out, the ice damn had melted enough to allow the discharge to flow out

Have had Choice for a couple of years now and it’s so nice knowing that when I need a repair person to come out for one of my home appliances which are all smart appliances (means cost more and more to fix that is all!) it’s going to cost me a flat $65 or $75 and that’s all. I consider myself the smart one for getting Choice Warranty

Kurt ** was so helpful to me. He added some extra packages for me. To encourage the renewal. I was not sure in the beginning but I did. He explained me payment options and I accepted to renew my plan. To open claim is easy with CHW. I think that is enough for review

Not very satisfied with the way the sale of this contract was handled. Not very transparent and very pushy. He also did not follow through after my personal phone call to him and an email. He pushed me into signing the contract and did not give me a chance to think over it.

Choice took my call and immediately set up a claim request for a leaking hot water tank. They were able to get me assigned to a plumber within a short time. The plumber people worked me in as soon as their schedule allowed, then they called even before the appointment time to come to see the problem. The plumbing company had worked with Choice many times and were very friendly.

Choice and Sears Repair made the entire process very easy. The information about the repair scheduling and the technician was timely and kept me involved in the process. There was a one-day delay to the arrival of the technician but the length of time to correct previous jobs and effects of traffic, etc. can't be predicted. I'm completely satisfied with the professionalism and quality of everyone concerned.

Noah was very friendly, knowledgeable & to the point....A pleasure dealing with him. I chose a yearly payment plan instead of a monthly because it was more advantages... The product was explained to me in detail & yes, if the opportunity arises, I will refer a future customer... Thank you

But once again parts not covered, extra 50 bucks, something about two caps, job was well done, very happy. Don't know what else to say. Another subject had spa extra try a claim, was told spa not connected to a pool so no coverage so told you to cancel spa coverage, did not happen right away so was told because of mistake my next copay would be 65 dollars, did not happen and nobody knows anything even though caller recorded

Our washer broke and so I had to file a claim. The process was very efficient. I was able to submit the claim very easily on the phone and then all follow ups were through text message or email. I received timely reminders of upcoming appointments or if information was needed. I was able to correspond through text with the repair person to provide more detail which enabled the repair person to have a new circuit board on-hand knowing it was more-than-likely the issue. The repair was completed in one visit.

Technician from Sears Home Service was excellent. Choice spent several days before a response was arranged. I bought all new appliances when I bought the house six years ago. The microwave malfunctioned. Tech said parts were not available, but he would try. It’s been over a month without our microwave. I’m concerned you might fix it with questionable parts and we will have a leaking microwave. We are still without an essential part of our kitchen.

Waiting for follow up service. Excellent so far. Please hurry. Technician was great and informative. Plumber had all necessary equipment and and arrived on time. Technician explained problem and said he would write up work order. Need work order approved as soon as possible because of weather (heavy snow melting causing heavy water to be drained away).

Cristian was very professional, kind, gave me many options to consider to get the best package, the best special offers and explained the different advantages of the special offers. My sister recommended Choice Warranty to me based on her researching this benefit for my mom. I would recommend Choice Home Warranty to my friends and family.

Today, We scheduled Our 1st repair call to Choice. The process to make this claim was basically seamless, and "Rose" who I spoke to at Choice, to schedule Our repair visit was really Good. We are scheduled to have Our repair issue addressed/fixed tomorrow, as a result of Our first request for this service, through Choice, that We have paid for, and are looking forward to a positive resolution to Our request for Service/Repair.

My refrigerator stopped working one morning. I opened the door and everything was warm. The food in the freezer was soft. I called Choice and they told me to go online and submit a claim. We had a snow storm the next day and Choice told me that I could called a tech myself. I did not have a repairman of my own and a neighbor gave me a referral. Called Acme Appliance and the tech said he would stop later that day. He discovered it was the Mother Board and defrost that were the cause. He replaced both and that fast I have my refrigerator back working again. My Technician Tom was very knowledgeable and professional. Choice was on top of everything. Emailing me, giving the tech authorization to do work. The tech took pictures and submitted them with the receipt. It was a very smooth process. I am so lucky that Choice is my warranty company because I feel that they really work with the customer to get the job done. Thank you Choice... Pat N

Salesman was helpful and knowledgeable. He explained the policy in detail. He was quick to call us back after leaving them a message. I heard from a family member that the company was good and they have been a customer for four years. There was no pressure sales. In today's world all of these things matter a lot.

We have a sewage smell issue. It took weeks for someone to come check out the issue. Now we are being told the problem is not covered. That it’s not a normal wear and tear problem but still don’t know what the problem is or how to remedy the issue. How can you tell if it’s a wear and tear problem if you can’t tell me what the problem is. Very disappointing. How much more can I say. You didn’t fix it. You’re not going to fix it. You didn’t tell us what is causing our problem or how we can fix the problem.

Your representative Jordan ** is an excellent representative for your Company. He was very thorough in processing my request for coverage. Explained everything very well and reviewed all purchases being made with me. He is definitely an asset to Choice.

I had other home warranty providers but all they did was nothing for me but with Choice feeling pretty good about this warranty. Looking forward to a long term with this company as we all Kiowa things go wrong. Hopefully all will go well with this company. I feel that it will great reviews from a great deal of people like me that needed help. Choice was there to help. God Bless all.

Solved the problem. Very pleasant visit. Choice Warranty's handling of the situation was smooth and efficient. THEY HAD SOME DIFFICULTY IN FINDING A TECHNICIAN because I live in the country side but they found one. They kept me informed. CJ (technician )was excellent and very pleasant. I am very satisfied doing business with you. Thank you

I have had Choice Home Warranty for the last 5 Years. I have made several claims through that time period. I had a few that they paid. And several that they did not. I live in an area where there are no repair people who like to take home warranty plans, which means I have to find somebody who is willing to deal with them. It has not been easy, and thus I have ended up paying for several repairs out of my pocket. Now my contract is at its end and I am not going to renew it. We have had numerous phone calls trying to renew the policy, I answered one and told them that I do not wish to continue the plan and I gave them my reasons. They continued to call.

Timely response and great service. Got notice of request and when they were coming. Were on time and very courteous and respectful. Would recommend to anyone. They even texted me when they were on the way. Everything from initial request to scheduling to follow up was superior and a very easy and customer friendly experience.

I am very pleased with the service I have received from Choice Home Warranty. They went out of their way to reschedule with a company I desired to do my repairs. Thank you so much. The person on the phone was very nice and understanding. I would recommend Choice for their good service.

Lester, the Supremo Electric Technician, was highly skilled and professional. He was on time, all of my questions were answered fully, and he worked skillfully. That's why I had Lester back to my house, for other electrical repairs. Quite truthfully, it would be difficult to trust another electrician, other than Lester.

Well first let me start by saying they deceived me when getting on with them and then when I filed a claim they did not want to pay at first. Then they told me I would be getting the maximum amount. Then after that they are telling me I need to send them a bank statement proving I paid the AC company before they will send what little money they finally settled on. Also do your research. ALL home warranties are a SCAM. Every company and and every service technician I spoke with all told me that it is one of the biggest rip offs in America. Choice is the worst by far. I am starting a Tik Tok to start a campaign against them. I am also going to the BBB on them. DO NOT go with Choice or any other home warranty if you like your money.

Appliance Service Solutions was not the first company that Choice referred to come out to evaluate and repair my dryer, but I would hope that they are the ones sent for any future problems I might have. Abby, the technician who came, was prompt, courteous, and efficient, and had my dryer repaired in short order.

The hot water machine has been off for a couple of days. It needs to be reset to restart the hot water tank. The service contractor is very patient and quickly resolves the issues. He also explains the procedure of resting processing. Thank you very much for the service and helps.

I called for a claim on Saturday Jan. 05, 2024. After several days a company was assigned. The company took a week to notify me of a date for service. Coming on site and determining the problem the representative did not have the knowledge to repair it. Choice reassigned another company that did not come on the day of service. After talking to a resolution representative I was assigned a new company and received great service. The TIME of getting the REPAIR reported to the day it was resolved was TWO WEEKS! This not acceptable! The company needs to be aware of creditable service providers before they are contacted! Good service = happy customers = more business = more profits!

My two toilets were constantly running and needed repair. Choice Home Warranty saved me lots of money because plumbing is very expensive. I just paid my coverage fee and everything was fixed. These days inflation is the monster taking the consumer by surprise but Choice Home Warranty is fighting back by helping consumers with home repairs. I highly recommend retaining coverage with Choice Home Warranty.

I am very happy with technician Christopher E and his prompt attention to our need for a working furnace. That being said, I was not happy to receive a text message on Sunday from Sears Service (via Choice Home Warranty) "confirming (service) for Friday, 1/26 between -hh:mma." There was no way to contact the sender of this text to learn the accurate time window we are to be home on Friday, which is very disconcerting!

I want to tell you Angela who was very helpful in getting my new credit card in place. The old one was a victim of fraud. She also correcting my wrong address and sending me my policy which I have not received. I have just made my first claim so will have another survey then. Thank you for handling everything so efficiently. Carol **

I contacted Choice after I had already paid someone to come look at the oven. I forgot I had a warranty! So, then I called and scheduled an appointment. The technician arrived on time, good communication. He came prepared with the correct parts to repair the oven, did it promptly, and didn't leave a mess. He was polite and friendly. I feel satisfied with this warranty, so far.

After many visits by technician over a month, it was deemed dishwasher not repairable. Agreed to accept amount for replacement. Have not received any amount for replacement to date. Please follow up. Thank you.

Response was first class and JT garage door was very professional and amiable. Very pleased with the whole process from INITIAL representative & report to repairs. There was a great relief and worry free feeling knowing that at last we can rely on our Home Warranty company and also the repair company were on the same team. From start to finish are taking care of our Garage Door Malfunction. Thank you again. THE ** Family.

I noticed I had no hot water in my home, so I called Choice to file a claim. Within 24 hours I had a repair company at my house, they submitted a claim and it was approved. I'm just waiting for my new water heater be installed but it was a painless experience thanks to Choice Home Warranty! Glad I had this warranty!

The technician knows and review everything to find the problem and fix it. I like that he wants to be sure why my issue happens and ask me questions to be sure about it. I like that they came early as need it. Because it was cold weather it was very important to me to have that water heater in a good condition. Thanks.

I described in detail what was going on with my heating system. I described the sound it was making. I described the smell coming from my attic where the electric/backup furnace is. After paying for the service call, I found out that no matter what sounds or smells comes from my heating unit, if the heat isn’t working, there’s nothing they can do. My question is, why was not that said to me prior? I paid for a conversation about the fact that as long as the heat is heating, no matter what, it’s not covered. I wish I was told that prior to. In fact, my claim was originally denied. I was good with that. But they sent another email after saying a serviceman is coming. I could tell by the look on his face when I described the issue that there was nothing he could do YET he still had to charge me. Felt very SCAMmish in my opinion. Very unhappy. Full disclosure upfront satisfies a customer more!

While Choice is hands down better than my previous home warranty company, Sears, there were some hiccups that I think/hope will be resolved from now on. I switched from Sears to Choice several months ago because Sears has a 11-hour window for a repairperson to arrive. How ridiculous is that?! How disrespectful of the customer's time. So I switched to Choice after being promised that I would have no more than a 4-hour window.

I paid a lot for this policy. You decided to replace my washer instead of fixing it. You offered a price well below the value of any decent machine and only with Lowe's gift cards which might take 30 days to arrive. I need a machine so I emailed the sales rep because I had questions. He did not respond. I ordered the machine anyway and it should have been delivered this morning. The truck could not get up our hill because of the snow but other trucks have made it up here today. I will not have the machine until Saturday IF they send someone in a truck which can get up a hill. This area is rural, dirt roads and hills. Drivers should be prepared for that.

The Hot Water Heater is leaking and spewing sludge and rust into the master bath tub. A plumber service technician was summoned and confirmed the water heater needs to be replaced. CHW immediately approved the replacement! I also had a problem with my master bathroom faucet which had no water pressure from both the hot and cold water. This was a fairly easy repair by the plumber. I had to pay two separate deductibles which seemed weird as only one service technician came out and was able to take care of both problems.

Whenever you purchase a Home new or previously owned it's very important to protect your investment. I've owned many homes & you don't want surprises to fix or replace your appliances. Mishaps will occur unexpectedly & you need to be prepared. I shop around & made a very good choice. Thank You "Home Choice Warranty". I feel better!

Jon was great to explain things. Filter porosity and water pump maintenance were commented in great details. Assurance was the key, that service is always available. I will definitely recommend to participate in the program. Happy to to be covered by the Choice Warranty. Prepaid services throughout a few years ahead.

It took two weeks to get a technician out and now that it will be authorized to get it replaced. We will be without the microwave for more than a month before we get the replacement voucher. The replacement microwave will need to be special ordered and that will take two weeks. Not very customer focused from my view point. Customer care should be of paramount concern! I don’t see the concern or care!

You were recommended by a friend and I was very impressed with the customer service representative Luke **. The enrollment was easy and the special offers were impressive so I decided to enroll my daughter as well. Again, this was an easy process and I would highly recommend your company. I have been a customer for 15 years with another company and NEVER got an incentive for being a loyal customer. They kept increasing the premium every year.

They keep changing the contractor even when the contractor is telling us they can get the parts then they want us to pay a separate fee for getting new contractors and they won't approve the contractor to fix issues. It's been going on for over a month and now we have to leave town for cancer treatment and they want us to re-open a claim when we get back and pay again for them dropping the ball not us and when we reached out to customer service they were extremely rude and keep telling us that's just how it is, this has been a extremely bad experience and do not recommend to anyone else.

I have been refused coverage for high price fixes always the same would not recommend them. I you do sign with them read the fine print very closely. They tell you all is covered but NOT…. For example air conditioning heating system pool and hot tub problems.. At least they haven’t canceled me because I use it too much.

I recently had the pleasure of working with Phil **, and I must say that the level of customer service I received was truly exceptional. Phil went above and beyond to ensure that I fully understood the warranty coverage for my home appliances. His knowledge and professionalism were evident throughout the entire process. Phil took the time to patiently answer all my questions, addressing any concerns I had about the warranty. What impressed me the most was his dedication to ensuring that I felt confident and satisfied with my decision.

Choice Home Warranty is awful. Literally took them over 2 weeks to get someone to look at my gas cook top. The first assigned tech, after 4 days, did not work on gas equipment. The next one didn't service the brand, after 9 days. On the 18th day after submitting my claim a tech arrived. Ultimately we could work around no cooktop, but NOW my hot water is out. I put the claim in on Friday morning and as I write this review on Monday afternoon, there is still no assigned tech. If I had to guess they're as bad at paying their techs as they are at paying their claims. Stay away!

Very helpful and kind and listened to me. Appreciated his input. Easily accommodating and understanding. Was very helpful to someone my age nothing more to say at this point. Just now I must pay additional $65 for something that was just put in and stopped working. It should not have stopped working in month time and I’m only one person.

Automated attendant asked the same questions several times, even when it required and I clearly answered with a "yes" or "no" answer. Didn't like automated attendant. And haven't heard anything about the status of my claim.

The service provider has been excellent. He has showed up when he said and been very helpful. Using the app claims are easy and responded to quickly. I have been using Choice home warranty for some time now and have been pleased with most things. I do have some questions about how my subscription is tracked.

The technician was fast to help me, but Choice is absurdly slow to get me the Lowe's gift card so I can get my actual appliance up and running, 30 days is ridiculous. If it was at least a check reimbursement I could get the appliance with my credit card now and pay myself back but unfortunately, with a Lowe's gift card, I'm stuck waiting over 30 days for a reimbursement? It makes me very unsure if I will renew when my year contract is up.

Choice Home Warranty has been very cooperative in all aspects of servicing my needs. I have had 2 warranty companies in the past 3 years and they are far better than any of the others. Monthly payments are reasonable. Service calls are inexpensive. Easy to reach on the phone, no robots, they check on your progress every day until completion. Very pleased to have them.

The company that was sent out to service my dishwasher was very terrible. I request service because the water was not draining out properly. The company collected my service fee and left the water in my dishwasher and stated it had to be replaced because the arm was burn off. The warranty company Choice stated that it was not normal wear and tear on my dishwasher. I would not recommend this company to anyone.

I am extremely disappointed in CHW's management of the problems I had with my clothes dryer. The dryer was burning clothes. There was a burning smell coming from the dryer and interior parts on the dryer were also burning, CHW sent out the same vendor 2 times. They could not fix the problem. CHW's only response was they would send the same incompetent vendor out for the 3rd time on the same problem. When I called CHW the reps were either rude or hung up on me. For the safety of my family and my property, I purchased a new clothes dryer without the help of CHW.

Joe came out and quickly assessed the issue after an initial scheduling problem from CHW. Got the approval the next day and was onsite to fix our water heater. Couldn't ask for better service and communication. We highly recommend Joe and Fidelity Plumbing here in the Treasure Valley. I hope Fidelity stays with CHW for a long time.

They do not tell you when you get quoted and pay. They don't tell you about a 30 day wait period. This is clearly a MAJOR issue that should be disclosed BEFORE taking payment. I would not have signed up if this had been communicated.

This is the second claim I filed for the same problem. Thankfully - and finally! - Choice found an HVAC company to come to check out my problem. They found the problem and submitted a claim for repairs. Had they not told me they did that, and I didn’t check the Choice website, I never would have known what was going on. I received no notification emails during the entire claims process. Even now, I know my claim was accepted but have no idea if I’m supposed to pay anything out of pocket when the guys come back in 2 weeks to complete the approved repairs. I’m grateful you guys found the folks who fixed my furnace, but am disappointed in the Choice end of the service.

We have been a customer of Choice Home Warranty for 3+ years and live in a suburb of Pittsburgh. We filed our latest claim in January 2024 for a furnace repair and although their customer portal states that all claims will be assigned in approximately 4-6 hours, it was still not assigned over 24 hours later. It seems their technician database is very limited as it has been my experience that despite the type of system I have filed a claim for service, it takes an inordinate amount of time for them to assign to a repair technician.

CHW evidently doesn't pay contractors very much. The first 2 contractors they assigned my claim to ended up bailing when they found out what they were going to be paid. So I had to go through the process 3 times until they found someone willing to do the job. The other issue is CHW sets an appointment time without checking with either the contractor or the customer! But their email makes it sound like it's a done deal. So you have to know to call the contractor and work out an actual schedule with them. So it took a while, but the issue was eventually resolved. And they covered it without argument, which is also nice.

Just got this company today. Salesman was knowledgeable and explained policy. I will rate at later date if I use the policy. I believe this is needed by myself. The price was right and hopefully the service will be accessible. Today's repairs are so expensive. This fits my needs in the event something breaks down or breaks.

He came and looked at my dryer and said he had to order parts for it and would call to come back and fix my clothes dryer! It makes a weird noise and he understood what that means! Can’t wait for him to come back and fix it!!! He was very nice and I am sure he can fix it!

My whirlpool Duet that is 17 yes old is almost like new now. Choice Home Warranty has replaced almost all of the inside of my dryer in the last year. With 7 people living in the house, having a dryer is not a wan. Iit is need and Choice Home Warranty has kept it going for us. Thank goodness for Home Warranty, I would not have wanted to pay full price for those repairs.

Having issue with a set of air-conditioning/heating duct, not producing any airflow. CHOICE warranty has set me up with an appointment in an efficient and quick manner. I look forward to getting this resolved, and if the set up by CHOICE is any indicator, things are going to be well.

My appointment was 11AM-3PM. He arrived at 8:30PM. Problem was taken care of. You should pay me for my time spent waiting instead of being free to do what I needed to be doing. I'm glad my problem was taken care of, but I had things I needed to be taking care of instead of sitting and waiting on the plumber. Plus he was from far away and had to drive a long way to get here.

Michael fixed my heater, but the people running the company billed me over $340, did NOT give me a written copy of the bill & want the Ins. paid in full without a detailed copy of what will be covered. When you buy/pay for something you deserve a receipt promptly in case something goes wrong & to know the cost prior to the server leaving.

Very quick service. Very accurate service. Very knowledgeable plumbers. I’ve had Choice warranty for many years. I’ve renewed my contract with them 3 times. I’m happy to know my house is almost completely covered. It gives you peace of mind! I was even able to cover my in ground pool. If you have a pool you know repairs are very pricey. We’re very happy with the company's quick response to our issues.

Very happy with Choice. We submitted a claim, received a text the next day from the vendor indicating when he would be out (which was the following day). He was nice, polite and told us what the problem was. Vendor was out the next day to repair. No complaints. Quick & easy!

The interior pane in my oven broke. Choice got a repairman to my home within a few days. The repair company was terrible. I had to wait all day & it was impossible to speak to anyone. They asked me for some information on my oven so they could send him with the necessary equipment. Didn’t happen And the Choice Care denied my claim! I spent an entire day waiting for nothing, and it cost me $65 !! The second time I’ve tried to use my warranty and the second time I was denied. I’m canceling immediately.

I put in for assistance and no one has contacted me yet. Coldest night of the year and I'm at the mercy of a space heater. Benefit of the doubt, it hasn't been 48 hrs yet, so maybe tomorrow. I have received acknowledgement and notification that a request for a technician to contact me has been made.

Our garage door had a broken spring. The technician repaired it in about 1.5 hours. He also did a tune-up of the door. It now works and sounds so much better. The company who did the repair is Winston Doors, LLC, and I would recommend this company. They were on time, courteous, and did a good job.

The attendant knew my name because they recognized the number I was calling from and found our account easily. The work order was made in just a couple of minutes. We'll see how easy the repairs are now, but so far, it's easier than I expected. The person on the line was friendly and helpful. Nice company policies. Thanks for the service!

The cost of the plan is affordable. The plan came with discounts. I am very satisfied with the plan that has been explained to me. The agent was courteous and patient. I will highly recommend Choice Home Warranty to others. I am glad to be a current customer!

I joined your service last night. The rep that helped me was Keisha **. I asked her to go over what was covered since I didn’t have everything listed. She assured me countertop microwaves and window unit air conditioners were included. I questioned this and she reassured me. After reading the contract last night and speaking with customer service this morning I now know they are not. It’s sickening what a person will do to get credit for a sale. I hope this isn’t a reflection of how your company does business.

I had reviewed a number of policies online and compared them to the warranty I initially had. My home is only a little over 3 years old. But with new construction the way it is and the expense of appliances, I decided I needed a home warranty after moving in. Troy, the salesman provided me with additional information on coverage, answered all my questions, and then told me how I could save additional money by extending the plan for longer than a year. While, the cost was more than I expected to pay at one time, by averaging it out by the years covered, he saved me a considerable amount of money. I had hoped that your company would have offered an installation payment plan over a year to pay off the premium, rather than paying all at once.

You would not pay for the freezer even though I don't have any place to put the food. I do not want all this food to spoil. The evaporator was going out. But you said it was the compressor and you will not order it. I will not talk anyone to buy from you because the way you are treating me.

The technician was very professional and quick. He found problem (the blower was broken) very quickly and he fixed it fast. The only problem I have was a wait time in temperature of -12F. I started the claim on Saturday and I got appointment on Tuesday and that cost other damages to my house like leaking pipe.

I've been a customer for 3 years and definitely think it's a good company. The only negative is it took 3 weeks to get my Fridge fixed. My other appliances were fixed within a week when broke. The customer service is always available so that I definitely like. I'm a big believer in having a home warranty because you never know when something is going to break down.

I have had my warranty with this company off and on for the past 5 to 6 years and I have to say that I have had a horrible experience. Recently my AC unit gradually stopped working properly and in normal fashion I filled a claim. Well after a tech was assigned and came to my home to assess the issue and issued the claim, as usual it was denied. Now like many other times I have to wait on a case manager to further talk about my problems. In the meantime, I have to sit in my home in the winter with no heat. This is very frustrating and very unhealthy for me and my family and I will not forget the poor service I have been receiving from this company not to mention the plumbing fiasco I'm still dealing with from last year. Live up to your promise you have in your ad, "If we can't fix it, we replace it." Have not experienced that promise my entire time with the company.

Choice responded within a day and made an appointment very quickly. In the meantime, our heat came back on and when the tech called saying he was on his way, we had to tell him we had heat again. We were impressed with the quick service CHOICE provided and will definitely continue with our policy and probably will renew when due.

My technician was great! This is not about him. The communication is horrible. My address was incorrect and I called CHW and talked to a lady to correct it. I asked if my technician would receive the change and she said yes, but he did not. I had written it in the notes on my account just in case, thank goodness. On the Sears site, they tell you to chat if you have any changes, but the chat is not a person and only has certain categories to chat about, so I could never address my problem. I called the only phone number I could find to try and correct my address, but no one answers and they send you to CHAT which doesn't work. That was a HORRIBLE experience and I wouldn't use them again for that reason alone. My technician when he finally got here; thank God he called me--was great and very understanding about the confusion. I hope someone takes the time to look into this and resolve it. Very unsatisfied with this.

I have been a Choice Home Warranty (CHW) customer for two years, and my experience with them has been great. I get quick turnaround times on service requests, which have been seamless processes. I don't have any complaints; I only have praise CHW services. Excellent customer service is challenging to find these days, and I appreciate the services from CHW.

They had our repair service scheduled within the day, and it was on a weekend. We only had to wait three days for the repairman. The service representative was professional and knowledgeable. He scheduled our second appointment during the service call and ordered the part on the spot. With parts ordered, when all was said and done, our oven was as good as new within a week.

Replaced the leaking water heater in as early as three days through Choice Warranty. Technician was efficient and was on time scheduled. He gave us our options and kept us informed. Helped us get hot water with minimum out of pocket cost for the replacement during the cold front in January. I would recommend Choice Warranty and First Star Plumbing to my friends. For future I would keep Choice Warranty and use their service for my needs.

My water heater was not providing sufficient hot water. The technician (Pedro @ TB Plumbing), performed full diagnostics and determined that the control panel & thermostat settings were off of sync. Now I have enough hot water at the "energy efficient/high usage" setting. His efforts took less than 45 minutes. He was cordial and informative and explained every step he was performing. I would certainly use this company and hope they stay with the CHW program.

Contractor was super pleasant and diagnosed the issue very quickly. He then ordered the part and returned the next afternoon to accomplish the repair. He arrived when he said he would, was very efficient and very personable. I highly recommend that Choice Warranty continue to use his services. I can now wash dishes again.

I am happy that things are taken care of quickly. I wish we could make our own appointment times because we have church on Sundays. My husband or I are going to have to miss church so we can we wait for the heat and air person. We also know some people that work with heat and air and they would be happy to come check on the unit.

Choice people are always friendly and helpful. The technicians that Sears sent to do the work were not very good. And the communication between each tech and Sears was missing, so each tech had no record of what the last one tried. It took over a month and about 5 visits to get the refrigerator fixed. Thank goodness it is now working well!

I signed up with Choice Home warranty in good faith that the information disclosed during the information phone call would be honest. We informed Choice representative that we have an older home and we were assured that did not influence claim approval. On our first claim, the technician arrived in a timely manner to diagnose the problem and attempt to obtain authorization to fix. Because it was after business hours on a Friday night, authorization could not be obtained because Choice is not an emergency plan. As a result we were without hot water and heater for over a week because Choice denied the repair because of "preexisting condition". Pipes were corroded and that is what caused the gas leak.