Choice Home Warranty Reviews

The process to have the water heater replaced was very easy. Our water heater was out and the workers were great and swift with their assessment and then the replacement process was quick and very satisfying. It was very easy to report the problem to Choice Home Warranty.

I've been with Choice Home Warranty now for years and in my experience I have found that when it comes to major repairs like a AC/Heating unit or, in my more recent claim, my water heater, they finagle their way out of taking responsibility for any coverage. In this case, my water heater's tank was leaking and the unit was deemed unrepairable by the serviceman (who I actually have high praise for). Even though the water heater is listed as one of the appliances that the warranty company covers, they pointed me towards the 'fine print' which states that the "storage tank" is excluded. This, in itself is ridiculous since the storage tank IS the water heater. Just yet another way to get out of having to pay for a costly replacement. I'm throwing in the towel with Choice and moving onto another company as soon as my warranty ends in March.

We did without a refrigerator for 9 days due to the SLOW response of your company. The reimbursement rules are nearly impossible to meet, so they take that option away also. For this reason, I will be exploring other warranty companies for next year.

These guys were great, we could not get our garage door open and they called us at first and told us it would be 2-3 days before they could get to us because it was the day before Thanksgiving. After speaking to them they made it a priority to come late the same day and fixed it. That’s what l call Customer Service and we greatly appreciated them. They were great guys. We would definitely recommend them to our friends and family.

My washing machine cannot be repaired. Choice Warranty offered less than the replacement amount for a simple, basic replacement. It will take at least thirty days to receive the funds, thus I will be forced to spend nearly $200 to do laundry for a family of four at a laundromat instead of at no cost in my home.

The technician was very accommodating and responsive. He and his company kept me in the loop about everything and even worked late in the day to get my problem resolved. I was very impressed by the company and would recommend them to others.

I like the quick response to my call and hope that the service call is as good. I hope that the repair is smooth and complete because we use it every day and several times during the day from morning to bed time.

The salesman I talked to was very knowledgeable. I could understand him, not only what he said, but he was in America and spoke well. The coverage is better than what I currently have and at a good price.

I called them and they gave me a claim number, I am waiting for a repair man to call me. This is my first time using this warranty service so we will see how it goes. I do have other repairs needed so will get this done first.

I was pleased with quick response from the Electrical Service Man, Mr. ** and his assistant. They identified the problem and provided a quick and reliable repair. We were happy that the repair was completed before the weekend. I would definitely recommend them to a friend. Thanks.

The technician was on time and repaired the dishwasher. He was knowledgeable of the product and diagnosed the problem after a short period. He replaced a part and the dishwasher is now working to our satisfaction. I would recommend CHW.

Very professional and knowledgeable of the problem I was dealing with. He went right to work and had the problem identified. Great experience. He made every effort to accommodate our busy schedule and keep us advised as to the time he would arrive.

The tech Deborah, that arrived at my home was very professional and friendly. She contacted Choice about the issue she found but was told by Choice that they would only cover the toilet flapper. When I contacted Choice about my issue of having a higher toilet installed for my brother which is disabled they said there would not be a problem.

Contacted Choice Home Warranty 4 days ago to get someone out to look at my furnace and still have not heard from anyone to come out for the repair. I've had this company for 3 years and have paid my contract on time every month but when I need them they are 100% unresponsive. But they are sure to take their money out of my account every month.

My washing machine was making a loud noise and probably needed service. I filed a claim over the phone, and was contacted by Sears Appliance Repair by email. Repairman contacted me by phone to confirm and get driving directions and arrived at the time promised. He did a check of the washer, assessed and fixed the problem and did a quick service of the machine, tips on how to keep it from happening again, took payment as had been previously discussed, and was on his way in an hour.

We filed a claim on 11/3 and today is 11/26. A plumber was going to come out on 11/11 but called you 3 days in advance to say it was veterans day and to re assign it. No one from Choice called to tell us they were not coming. ON 11/18 a plumber did come out we paid him the 75.00 and now they refuse to do the work but not one called us to tell us. Now we do not know when the next plumber will be out. A toilet not a luxury item.

She was little slow in understanding. It took a while for her to understand what I was saying. I had to keep repeating myself to her. It should never take that long to make a claim. Finally she got it.

Although the part required hasn’t been replaced yet, the tech searching the problem, was on time, very courteous and thorough. I would highly recommend him to anyone and would use him again. I hope the part replacement goes as smoothly as my experience with the service tech.

This technician was extremely professional and personable. I was leery after a poor experience with another company, but he was kind and polite. He was very knowledgeable and advised me of the most likely issue, didn't talk down to me, and gave me some great advice on where to go from here. We will be using his company's services for other electrical needs in the future!

Great customer service, fixed the fixture cleaned up their mess and left. Technician came ready and prepared to work very professional. I will definitely work with them again. The light fixture and fan wasn’t working. They assessed the problem and repaired very professionally done. Thank you.

Agent was courteous, respectful and knowledgeable. He explained the policy and answered questions I had from a previous experience. I would likely recommend to others but that will depend on how the service is as needed.

Matheau was very helpful. Now I am waiting for claims to contact me. He sold me the 6 year plan at a 5 year cost. I called to report a problem I am having with my sewer system and he supposedly reported this to claims so hopefully they will call me after the Holiday.

Great service! And this plan is worth it having. Never had an issue and hope it stays that way! They are fast to communicate about the home issue and set an appointment and have it fixed or replaced. Will for sure renew for next year!

Your customer service is lacking in the respect that I have to call at each stage of service to find out the status of the claim. I was told by the technician that my microwave that quit was too old to order parts and would need to b replaced. Then after I bought a new one was told as it wasn't preapproved by CHW I would not be reimbursed anything. I then asked to speak to someone else who told me that was not true and asked who told me that. It was your customer service representative. RIDICULOUS! I emailed a copy of my receipt as requested and am now waiting for a response. I will be very curious to see if and when I receive a response or if I will have to make yet another phone call and how many more people you will have to talk to to receive reimbursement. Process needs a lot of improvement!

My washing was not draining. I had the repair person out for service call after filing my claim. He was thorough and knowledgeable. He was courteous and went right to work. He shared some helpful tips for my particular machine and was out the door. I am very happy with the service Choice Home Warranty provides.

Jose took his time to listen to my frustration, and helped me find a resolution to a problem I’ve been having for months. He did his research and saw the points I made were valid, he then told me the way it could be resolved.

I was ready to cancel because of the quality of service that some of the techs that came out to my home. The supervisor was very helpful and gave me peace of mind and I am very pleased that we were able to resolve it.

Roger made effort to escalate appointment time and date. Gave tips on how to avoid problem in future. I was some concerned because we were scheduled to be without toilets in our home for three days. Not really acceptable.. Thanks. Very likely to use your services in the future.

This is the second time we have used Choice. The first was perfect. Paying only $75.00 for our central air-conditioning. The second is still on going but when our dryer went out on Thanksgiving day, I made the call and within ten minutes we had our claim in. That same day we had an appointment set up. Though it was not a time we could make, we were able to find a date that was more convenient for the repairs.

My experience was a 4 star and would have been a 5 if it wasn't for the background noise which made it hard to hear Ditland sometimes. Other than that Ditland was very informative about everything. He was very polite and answered all questions I had.

I feel the value I received for your service was great; however, the sales process was a little pushy. I hope you can live up to your promotion. The rep I spoke with was nice and was doing his job, but I felt beaten down at the end of the call.

David was great. I will give him a 10+. He works for USA plumbing and sewers. But my daughter has been without hot water for over a month already. She has Choice warranty also. Different plumbing company. The hot water broke and they came to take a look at it. But as today is hasn't been fix or replace. Is not pleasant to be taking a cold water shower every day for over a month already. She has 2 kids and it's very hard to take a cold shower. I hope choice take care of this matter. The policy is under Miguel ** policy# ** claim #**. I am worry because they are my family and I recommended choice. I hope choice take care of this issue ASAP.

The tech was great. The service was assigned quickly, but I'm done with this warranty company. Prices are too high for the limitations. Too many things are not covered. My fear is having a major issue and it's not covered.

It is hard to talk to a person everything has to be done online and it takes long for a repair person to come and do the service. I do not know if it is because a holiday, we place the request online and one is taking 3 days and the other one 6 days

I found water on floor in laundry room. Thought it was a leak. I called Choice Warranty and they took my information and sent to technician who came and took care of the problem. Which was only backsplash from washer over the top. Great service all around.

Hard for me to rate experience, since I have had no contact with you, other than asking me for a rating. If you will provide a technician, I will be able to give you a responsible rating. When can I expect a tech to set up an appointment? I will be leaving this location in early Dec & would like to complete repair before departure.

The whole process went smoothly without difficulty. By comparing the price, it seems we got fair deal. The promotion too is something that have enticed us to recommend this company to our fellow families in need of home insurance warranty.

I had a toilet leaking from underneath the toilet, so I utilized my Choice Warranty. The ONLY thing I was disappointed in was how many days until the plumber arrived, but honestly, the leak was not constant and it was easily cleaned up when it did leak, so the delay was not a huge issue. Brian was the plumber who came to fix the toilet. He was friendly and efficient, and completed the job in less than an hour. He cleaned up after himself as well, and I would recommend him to anyone.

Got my dishwasher repaired in a timely manner and the technician you sent over (Taylor) was awesome, called it in for a claim on Saturday and it was repaired for drainage problems on Tuesday, as well fixed a leakage problem I was having.

After I submit the problem it can take up to a week for a technician to come out. Being without the use of the product can be a hardship. I would expect a 2 or 3 day response time. I had it with the other warranty company.

Nice man, the problem was mine...Had cataract surgery and couldn't read the fine print on dishwasher panel..He simply pointed out that I caused the problem. Happy not to be replacing parts! In a new home and had to replace major refrigerator part so I dreaded having to deal with a similar problem...Repairman showed up on time, evaluated the problem quickly. With Thanksgiving here losing the use of my dishwasher would have been a set back to the schedule so a quick resolution was hoped for but not expected. This repair kept me on track. Thanks much!

Roxanne who manages Four Tech Services is horrible at communication. She books things last minute. Also she ignored my texts and calls for 2 days. She is unorganized. The only reason why I am giving 3 stars is because Samuel my plumber was very helpful and friendly. I would give Roxanne a 0 and Samuel a 5 star.

Very deceptive information, had to call home warranty once I got the contract. Brandon told me that the service call fee was $55 and it was not, also said for the next six year he will be my account manager and that was not true. He also told me if I am not satisfied with the service I received I can cancel the contract. Will have to wait and see for that. Melanie ** in the resolution dept. was excellent and affirm that Brandon ** is not my account manager but a sales person and reduce the service call fee to $60. Salesman like Brandon ** gives a bad name to the company. Hoping when I do need a service call my experience will be better.

Kelly came out 2 days after the service request. Had the part in his truck and we had a working dishwasher in just 2 hours!! He explained what needed to be fixed and gave suggestions to help extend the life of our dishwasher.

I had 3 toilets that would always be running and the diaphragms were leaking inside the tank as well as the flappers. The plumber sent out to diagnose and repair was amazing. Replaced the tank parts in all 3 toilets doing a great job and fast.

Ken was spectacular. The stoppage in our pipes was hard to find, but he stayed on it and got us fixed up. He was super polite and professional. Even if you don’t have Choice for a warranty provider, I’d highly recommend SanTech and Ken!!!

If your company was as good as the tech was you would be great!! Still waiting for part to be installed that has been here for 2 weeks and according to the idiots that do scheduling it will be another week! This is not the first time this has happened! Good thing it was not air conditioner, heater, or God forbid my fridge which you did not fix!! Glad your name is CHOICE because I do have a CHOICE when it comes time to renew!!!

My heater went out and within about 7 hours I got a email telling me what to expect. That morning the A/C company called and I had an appointment for the following day. So far it has been good. I A/C needs a new motor so we'll see what happens now.

I filed a claim and quickly a response was sent. I knew that the pro was to come between 8am and 5 pm. I realized that I had to drive to the dialysis center to get my husband at 10:30 so I tried to call the pro to ask when he was coming. I got no answer. At 9:40 am he arrived at my door. I could not have him in the house when I had to leave so he rescheduled himself for 12/1/2022. Since I could not wait that long, I called another.

Have had CHW for several years, very pleased with their service overall. This particular repair, electric dryer temperature knob was unfortunately subcontracted to Sears Repair. They never showed up. I contacted CHW directly, next day a terrific technician showed up and fixed my machine. Really like their regular service!

Requested service for our fridge that was not keeping temp. The repairman arrived and performed the repair. We felt the job was repaired quickly and effectively. We are still living in a bubble with the pandemic. We provided the Tech with a mask and asked him to utilize gloves. The glove request was not complied with. My wife covered the counter with a plastic bag, but the drawers were placed on the floor. My wife immediately began washing the items. He was knowledgeable and determined the fan was no longer working. He defrosted the frozen fan assembly and replaced the item. Payment was rendered and we were satisfied with the results.

The 2nd contractor Sears fixed my oven problem. The first contractor was terrible. Was just guessing what was wrong. Took multiple trips and attempts by the first contractor but Choice Warranty finally sent a company that knew what they were doing.

Fan motor was making a loud noise. After removal it found to have a large amount of unusual movement and oil leak. The fan motor was just beforehand stopping completely. The repairman from All Stars Heating and Air was very professional.

I have CHOICE in both of my homes. One in Florida and the other in NY. I would rate CHOICE as very good, not perfect, but generally, very good. Occasionally, the contractors they send are not that good, but for the most part, they show up and do the repair properly. I plan to renew both CHOICE contracts when they are due for renewal. Both my wife and I are usually very critical of such contracts, and we find CHOICE very acceptable. This is our honest opinion.

Rep was very courteous and knowledgeable. Was a pleasure doing business w/ Choice Home Warranty. Looking forward to getting refrigerator ice compartment fixed. Thank you for your kindness and consideration. It has been a real pleasure speaking to your representative and getting the result that I desire.

Technician was easy to work with and took time to discuss and explain all aspects of the process and repair. He was able to suggest additional ways to make the HVAC more efficient. Our warranty is in my wife’s name but recent eye surgery required me handling this claim and survey response.

My experience with CHW has always been pretty good except for the automated service. Something needs to be done with it like use a real person. Other than that, it's all good. I have used CHW for several years now and I have always been treated with respect..

First of all, I don’t know if it was because of the type of issue that I needed to get taken care of or not a lot of folks are having plumbing issues. But my call to Choice Warranty was quickly acknowledged and a service man came out just a couple of days after my call. I say this, because I have been very frustrated with the service I received as far as acknowledging my issues with the last couple of calls that I have made. But I was very pleased this time around. The serviceman was very knowledgeable dealing with my issue and took care of it in a timely manner. He cleaned up the area after he was done and I was 100% satisfied with his service. If you are fortunate, you will get the same serviceman whenever you have a plumbing issue.

Our heater went out Friday and Choice Warranty kept us up to date with the process.. They found someone, they came out and fixed our heater on Tuesday.. The process was so smooth. It’s well worth paying for a warranty for situation like our heater going out.. I would recommend this company to anyone!

Julie (I believe that was her name) was delightful to talk to. She explained everything to me about the program and explained all the options to me to ensure I got the coverage I needed at a cost I could afford. I was very pleased with her, my policy, and its costs.

Baron was very helpful and professional. He went above and beyond to help us in a timely manner and spent extra with us educating us on hot water heaters. Thank you!! This rating is for him alone. I was not impressed with the time it took for Choice Warranty to schedule my repair. One week without hot water is unacceptable.

Choice responded quickly and dispatched a contractor. The contractor was very nice and knowledgeable. The only thing I did not understand was the idea to fix my current washer for the 3rd time with same problem. The cost to fix seemed more than the amount that would be offered for a new one.

Kitchen Sink faucet needed replacing. Choice Warranty set up the appointment quickly with a plumber with no hassles or issues. Plumber explained it couldn't be fixed and suggested a quality alternative he had on hand. Service was professional and fast.

I feel that the process for reimbursement was great and easy to follow. The response from Choice was same day service was great and very well understood. You should add MKT electronics to your listings for service. MKT was familiar with all aspects of electrical circuits and I felt really comfortable is hiring them.

CHW needs to improve their procedure for replacing bad hot water heaters. The technician should be able to make the determination, and begin the process of obtaining a replacement the moment the unit is declared unserviceable. After all, CHW selects their technicians. Empower them, and let them expedite replacements so that customers don't wait extra days while communications go back and forth between the technician, CHW and the third party that provides the hot water heater and other required parts to complete the service. We have been approved for replacement and approved the $480 cost, but have not heard back about the scheduled time for replacement. Tomorrow is Thanksgiving and it's looking like we may not have hot water until after the holiday. There are better ways to do things. I am NOT faulting the technician... but CHW's current procedures.

The technician, Joe, was quite efficient. Job well done! He communicated/followed up on 11/21/22 the original appointment time, and was prompt on the time set on 11/22/22. Very personable. Yes, I would recommend a friend. As a matter of fact on speaking to a friend she showed interest and planned to contact CHW in the upcoming week or so.

Yesterday 11/22/22, I placed a service call with Choice Home Warranty, and the experience went well with fast, friendly response to the request. I was later kept apprised of the status of the request with prompt detailed emails of the status of the request.

Came home from vacation to one of the coldest nights of the season thus far and the heater wasn't working. Made the call first thing Sunday morning and the technician was here Monday by 2PM. And he got the heater working again within a few minutes. He was prompt and professional.

Although the problem was determined to be a plumbing issue not a mechanical issue, technician was very nice. He gave me a temporary fix until the plumber can be contacted. I’m still waiting for the digital records of this visit to be related so I can go ahead and make another claim for the plumber.

When I have had to make a claim for repairs, CHW has been quick to respond and repairs were made. Excellent customer service. I appreciate their timely response. I also like that I can at times choose my own repair service.

The repair work was timely and he had the part on the truck and fixed our old washer promptly. Very pleased with his work and also glad we selected the Choice Home Warranty program for our condo appliance coverage. Keep up the great work.

I had put in 2 claims. My dryer and oven broke on the same day. I was very pleased that I was contacted by the repair man so quickly. It ended up that he came the following business day and repaired both my appliances on the same day. I could not be any happier with the service I received. Thank you so much Mike!

Appreciated the follow-up and policy clarification. Quick help for a house fix was much appreciated. Reimbursement process was easy to follow with getting an approved vendor to fix a plumbing leak. Glad I selected this company. Customer service was helpful to ensure reimbursement was made.

Still need one more action on my garage door and it has been assured Choice will complete the action in a few days. Great job choice and I am grateful for your service. Spreading the word on your great work and processing time will certainly be appreciated.

The approval process was lengthy considering my heat was out. However, everyone I talked with was courteous and helpful. The issue was resolved the same day which was satisfactory. The websites used by both me and the service technician were well laid out and easy to use.

I was misled by Choice Home Warranty by being offered a Veterans Discount. The rates sounded outstanding and really made me feel as a “23-year Army Veteran” very appreciative and supportive by Choice Home Warranty team. However, the discount only applied if I paid up front 6 years’ worth of premiums. Honestly, this is not a Veterans Discount. It’s a commitment that you will be a Choice Home Warranty customer for 6 years.

I had a routine maintenance check done on my Furnace (heating for the winter). The normal company that I use for the maintenance sent a technician. The technician inspected the system and told me that the "Heat Exchanger" has burn marks and that it would be dangerous to continue to run the furnace and that he had to shut it down as it could be dangerous and may emit Carbon Monoxide, and he shut the system down. He told me that I may have to replace the system or the heat exchanger.

I am very happy with the price each month. When I stated that I thought the price was high Mr. ** spoke to his manager and brought it down. The warranty covers all the major systems in the house. This is great.

He would not let me think about it or talk to my husband because it was “refundable” and if I bought right now I get this “extra discount”. I should never have bought this because now I can’t get anyone on the phone to cancel!!!

Choice Home Warranty will not cover most issues. They are complete waste of money. If they do cover something you will be fighting with a claims representative for hours to finally get an approval. They will say the damage is your fault and will not cover it. Very disappointed. Do not use Choice Home Warranty.

On 11/9/2022, I called your service department and reported that the previous status update was incorrect, and that repairs are needed. I was told that I would receive a new status update within 24 hours. I still have not received any new status update. On 11/15/2022, I submitted an online message to CHW. Didn’t get any response. On 11/16/2022, at 9:53 am, I called your service department again and selected the option for a call back. Never got a call back. On 11/18/2022, I called your service department again and waited for a representative. Scheduled a call from Case Manager for 11/22/2022 at 12:30 pm.

The service request was handled very quickly and the repair was scheduled immediately. It was simple and done online. The service was prompt. The repairs were performed correctly by qualified professionals. The repairmen arrived on time as scheduled and were very professional. I am very pleased with the warranty.

The technician was very friendly and knowledgeable. He was here for about a half hour and fixed the problem. My dishwasher air gap was leaking water and he fixed the problem. I just moved here so to experience water leaks can be stressful but he put my stress at ease.

I appreciate the customer service. They were knowledgeable and prompt. The representative was patient and tried to make sure I understood what was being said. We were on the phone for about seven minutes. I hope that I can get my service fixed with the advice given.

Filed claim online at night, got a schedule appt with contact information early the next morning, I texted the company, company came out 2 days earlier than scheduled, part had to be ordered, so it got installed about week earlier. Company was great!

Hamsa was professional and knowledgeable and left things clean. My furnace is working properly at this time. He even gave me a receipt for my check. I am pleased with the service and recommend Mechanical Pro HVAC. Glad I have Choice Home Warranty.

Auggie was great, he came by and fixed my problem after he had a faulty part that he used on previous trip. His company said they couldn’t get me in till next week. He told them to call me and he was on his way to take care of my issue. He wasn’t going to make we wait another week..That is a person that takes pride in his trade and has an outstanding work ethic. We need millions more like him..

We had a dryer issue and submitted a claim. The process has been ok and the people I have dealt with are great. After the repair attempt, it has been determined that the dryer will need to be replaced. We received the amount which is about half of what the actual cost will be to replace, but I did expect that a little, and the amount was not unacceptable. The biggest issue I am having is the time this is all taking. It took about two weeks to get a service tech out, which I get is a problem everywhere. The claim appointment to come to an agreement on the amount took another few days. Now that we have an agreement, we are being told it takes two to three weeks to send out an e-gift card. It is over a month and still no dryer which is becoming an issue and making this process frustrating. This is definitely going to be a factor in the decision to renew the warranty policy in the future.

Very unprofessional far as covering things for your house needs. You guys technicians at the office lie to make things not get covered. I spoke with tech sent out and the stories are different. So they said anything to not get my unit covered and I pay you guys every month on time to make sure my home is taken care of and this my second time calling about this unit and the first time you guys didn’t even come over for it and not that it needs to be replaced is beyond me so I will be leaving more reviews on Google and online!

I purchased this home warranty 1 year ago. I will NEVER use them again. I made a claim for my refrigerator. I had a wire that needed fixing for my ice maker to work. They said it wasn't under their warranty. Only thing they have ever fixed is my sink once because something was stuck. It was an easy fix. I have had 3 claims with them. They actually did the job once. I have paid 65$ twice to the same person who “fixes” things for them to only get told they won't fix it. Worst place ever. DO NOT USE THIS COMPANY. THEY DON'T CARE. THEY WON'T FIX ANYTHING!!!! YOU CAN GO WITH AMERICAN HOME SHIELD INSTEAD.

The lady at the plumbing company literally gave me a 15 minute window for my plumbing issue. Who can actually leave from downtown get off work and make it home in less than 15 minutes. She was rude and said take it or leave it and said she would not be able to fix the issue on the following Monday. It's Thanksgiving week and family coming from out of time. She could have been nicer.

I had concern for the noise of operation. The unit was checked and a part was found to be faulty and it was changed. I was pleased with the prompt service, and the explanation of the problem. Thank you.

I really liked that I was able to do the whole process online. It was easy and fast. The pricing was fair. I had another policy with another provider and they couldn’t match the price. I trusted it because it was offered through my employer’s offers site. I’d recommend it to friends and family.

Farris

I was rather disappointed that my funds that were issued to replace my dishwasher could only be used at Lowe's. I was able to find other sale prices at other stores. I feel that a Visa card should be issued where it can be used where ever.

This is an excellent home warranty. Highly recommend this plan for all homeowners. Choice Home Warranty is an excellent choice for people out there who are struggling to repair appliances, roofs, and everything else that is covered under this warranty. Thank you!!!

The technician was professional and was knowledgeable of the system to be repaired. He accomplished the job in a very expedient manner and explained to the spouse what he had done. I appreciate the care and attention this individual provided.

My plumber, Marco was excellent. At 1st we could not find the link in my kitchen sink. The next day it leaked again. He came back and fixed the problem with no additional charge. He was also professional and very nice.

Seems like your second sentence about what the customer should write is an intimidation or threat, but, overall, the Choice experience was a professional experience. I am disappointed Choice denied my claim and am trying to decide whether to appeal. However, it seems that Choice and I are handling this cordially.

I was more than pleased with the Plumber that came to the house,,, My toilets have been giving me trouble for some time. He alleviated the problems and was efficient and very polite. I would highly recommend his services to anyone I know that could use a plumber

Savings technician arrived timely and assessed the needed service quickly. He has needed supplies and was out within 30 minute. As long as the Fix is permanent I would rank the prepari an 9. Could he come back to offer the service I would say yes.

I got a quick response from the warranty company as well as the recommended plumber. He came on time, worked well, very professional - and did not charge one cent (other than the up-front $75 charge). This plumbing job would have cost me over $300, if I'd had to pay for it on my own. VERY thankful to have Home Warranty!

Pleasant, friendly, talk out what he was going to do and how much the amount of the service was going to be. Very please with the service. Would recommend Choice Home Warranty to friends and family. And any that will listen.

Reported an issue regarding my fridge on Saturday night. By Sunday, I was notified of a technician arriving on Tue. Tech arrived on Tue at the time he said he would, found problem, msg Choice with repair est. Within 10 mins, request was approved. Problem fixed. This was one of the most efficient, hassle free claims experience. Thank you.

I have looked for a home warranty before, I used to have one through Monpower my electric company But when I got behind in my payments my warrant's contract was dropped. I was called by CHW and Will told me about their warranty. But I outtalked him, because I have been reading what the warranty companies have and knew what I wanted. He set me right up.

Inducer motor failure. Contacted Choice Home Warranty and was contacted later by contractor to check out the problem. He verified and identified the part needing replacement. Contacted Choice and part was replaced two days later. Only concern was if there was a part still available for a 23 year old unit.

Garage door was malfunctioning and made a claim. Winston Doors LLC was dispatched to our residence. Problem was addressed and found and was offered a new door opener and purchased one from Winston. The old door was on its way out. Very pleased with the outcome, although it did cost an additional $700.00, it was necessary and problem solved. Although warranty did not cover it, it was a positive solution.

Very timely and professional. When you call they respond and the work is completed. Glad we were able to join CHW and tell friends about them. We did have to call the service repair back out and they showed the very next day and fixed the problem.

The process was quick and easy! I was able to follow the instructions given. I am waiting for a technician to come out and see what the problem is. The heating unit is blowing out cold air. There’s nothing else for me to say until the technician comes out to service my unit.

Technician was friendly and very fast and solved the issue we were having. He returned my phone call next day and coordinated a time that works best for me to be home to meet with him. He replaced the part needed for microwave and put everything back how it was.

Every time I’ve had an issue with my a/c or an appliance, the service people showed up on time and efficiently fixed the problem! When I signed up for the Warranty I was concerned about the level of service they would provide, but so far it’s been A++!!

I just want you to know that the technician Marcus ** of Marcus Mechanical was wonderful. He was able to fix my freezer and ice maker when no one else would. I highly recommend him for any job. In the future I would like him to be our technician. I can't say enough how great Marcus is. Very professional and courteous.

Choice Home Warranty failed to give the plumbing company an order for the water heater, so we have been without hot water for 5 days and will not have it until tomorrow. Choice had approved the replacement, and the plumber scheduled our installation, but the plumber never got an order for the heater from Choice until after they called Choice today. This is terrible business practice. We are extremely disappointed.

If I have an issue with my appliances Choice Home Warranty responds fast and send professional Support Technicians to fix my issues. I pay one price and the parts are included in the on price for on site repair and parts.

After the technician examined the AC system extensively, he identified one problem and requested approval to proceed. We both got an email asking for more information from the policy holder, me. I answered the email promptly while the tech was still at my house, but he did not receive any further information from CHW. I received a second email from CHW asking for the same information again. I sent it again. This is unacceptable customer service. You have my phone number.

We called Choice Home Warranty after our furnace went out. They got a technician scheduled for the next day, and he got our furnace working again very quickly. He was very sweet and helpful. We are so grateful, and we would definitely recommend Choice Home Warranty.

The lady was very helpful. The last couple times I had to use Choice warranty was great. Not too much cost out of pocket. They have saved me a ton of money. Had had to have a new heating unit. I only had to pay 385 dollars. This included the 85 dollar service when they first came out. I would recommend Choice warranty to my family members and friends.

Choice Home Warranty was recommended by a real estate broker before I bought my home. The Representatives are personable and knowledgeable. I returned home from the hospital after a heart procedure to find my home cold and no heat. I called CHW, reported my problem. Within 5 minutes I checked their website for my account. My report had been approved with Claim number and H&AC appointment already scheduled with date and time. This was late Sunday afternoon. It is Monday morning at 8:30 AM and I have a message from the local company stating the time the Tech will be at my home. I recommend Choice Home Warranty to everyone. It is a "hassle free" process. The CHW Representative treat you as they want to be treated. Thank you CHW for your excellent service.

It's about a garbage disposal. The experience was good. Choice Home Warranty found the technician, emailed a reminder on the day, and the repairperson showed up as scheduled. The request for repair process was straightforward and the work was done satisfactorily.

Notified CHW on numerous occasions, via text, email and phone that NOT renewing Contract # ** when it expired on 11/22/22. Yet credit card was charged $47.33 for renewal. You need to refund $47.33 to credit card and cancel the contract. Contract was NOT renewed due to poor customer service and quality of the technicians.

I had this insurance several years ago and it is a very good insurance to have on your home to help to keep your house going at all times. When something breaks down give them a call and it get repair.

The technicians were very professional and courteous. They explained everything that needed to be done and how long it will take. I would recommend this HVAC company to all of my friends and family members that are in need of something that needs repair.

The Technician showed up at exact time he promised and investigated the problem with the garbage disposal and decided on replacing it with a similar H/P. I requested for an upgrade to a 1/2 H/P which he accommodated with extra cost to me. Besides he helped fix the water heater which was not working and this is above and beyond to his work assignment.

Dryer wasn't heating.. The technician was very thorough and referred us to a HVAC technician. Of course the HVAC technician is not covered by Choice Home Warranty. It was good to know my dryer is fine. They both followed up to make sure the services were provided..

Kenny arrived on time and was very courteous. Didn’t take him long to figure out the issues. Parts were ordered on site and follow up appointment was scheduled. I would recommend Choice Warranty and Kenny to my friends and relatives.

The technician/plumber was knowledgeable but he was sent out to the job site with a 50 foot snake when he needed a 100 foot snake to complete the job. I reported my problem on a Monday, the tech came out on a Wednesday but did not have an adequate snake so he had to make a return trip on Friday. We were without toilets, sinks, washer/dryer, and dishwasher for 5 days. My recommendation is that the plumbing trucks should carry 100 ft snakes to our area due to larger house and property lots. Thank you. Rolando was a knowledgeable tech.

Service is very fast, I have an appointment first thing in the morning. It was a very quick response. Choice Home Warranty has always been very helpful. I have never had any issues with them. I recommend them to all my family and friends.

Our garage door would not shut properly. The technician was on time and very polite. He had our problem fixed quickly. All is well now. Worth the standard charge. The only item I did not like was that we had to wait 4 days for service. We live out in the desert so we're kind of used to waiting for everything. Since it was not an emergency it's ok by us.

Once the service call was made, within a short time we heard from the technicians (2 separate trades). Appointments were setup, and they came and fixed the issues. It was a dream coming true, especially for a landlord who lived far away the house. I am thrilled. Thanks.

Our LG oven stopped working correctly and we filed a claim. The appointment confirmation email came 20 min later with an appointment and detail information on the contractor, including name and phone number. The repairman came on-time. They troubleshooted and fixed the oven in less than an hour.

The service man was good and on time. Repair was good. I was very pleased with the serviceman, they came out the same day I asked for help on the Same day I asked for service. This is the first time that any service man came.

Our heater stopped working and Lonnie from EMS Home Services came out to look at it. He called before and was prompt. He immediately diagnosed the problem and had it fixed in no time. He was friendly and knowledgeable. I would definitely recommend Lonnie at EMS Home Services.

It takes too long to get things done. The service rep was excellant. However at times, thing need to be taken care of immediately. I didnt need someone to come out and tell me my motor was dead, especially when the pool service I use said it was dead and I had to wait 4 days for your service rep to confirm. Now I have to wait another 5 days before its replaced and the pool gets filled with algae.

My microwave died shortly after I bought the house and the average microwave is about $500, and the payout was either low 300s or high 200s. So, it was not enough to even buy the cheapest microwave in Walmart. If something breaks that needs to be replaced, Choice Home Warranty most definitely doesn't give enough money to replace it. So, I would recommend people to go with someone else. But when it comes to sending technicians, Choice Home Warranty has a quick response, which is something that I like. Technicians come out the next day. The claims for the microwave and the dishwasher were super easy and an all-around very good deal. Everything works perfectly.

The service man adjusted the A/C. Will have to give it a few days to see if it corrects, or I just have to get a new one. I know if I have to replace it, I will have a hard time coming up with the funds. I don't know if your firm would pay most of a new A/C for my home, it would be several thousand dollars.

Hello. First the contractor gave me a appointment on Saturday, between 11:00 am to 3:00pm, turned out to be a no show, no called, I called the company many times, it's closed on Saturday, finally, I got a email on Monday saying he tooked the wrong #, then he finally show up, did a good job on my sink, all is forgiving, Good..

Not happy that I had to wait 4 days for Service, when the servicemen did arrived, he was very courteous, and got on the trouble right away. He was in and out in less than a Hour. He cleaned up any mess he made. I would recommend this serviceman to everybody!

Showed up earlier than expected and called to confirm. Fixed the problem in one visit. Explained the issue. Well done. Thanks. Would recommend the service and work done. Efficient and well prepared. Had the part to do the job the first time.

I have had Choice Home Warranty for 5 years for my condo and home. I have had to have services many times and they have been wonderful! The service professionals they have sent have been very knowledgeable. I am currently waiting for an approval to have my heat pump replaced. The service man they sent out was very honest and precise about why it needs to be replaced.

I want to start off with everyone I spoke to was very courteous and professional. This review has nothing to do with the people that work for Choice. I do however want to share my disappointment with the company. I paid for 3 years of coverage upfront because they promised me that if they can't fix my appliances they will replace them. I called once for my refrigerator. It just so happens that what was broke was not covered.

Did not need new system. There was a float that got stuck that had something to do with shutting system done when running. Did not put new float in or anything but unstuck it and fixed. Very nice technician. Very knowledgeable. Kind, knew what he was doing, checked several things before finding the problem.

It took weeks to get a service technician to look at our refrigerator. This was not CHW's fault. All techs in our area were backlogged and CHW gave us the option to find our own tech, which we declined. Fortunately, the refrigerator was not an emergency. Otherwise I hope CHW would have expedited service. We were given same day notice of a tech coming. Fortunately we were home so it was a pleasant surprise. Ordering service was easy. CHW Kept us well informed.

Russell Repair is the best! He came on time and took care of my problem and now the dryer is working perfectly. I recommend him to anyone. He has a pleasant smile and he cares about the customer. May God forever bless Russell for his services.

The tech was so nice and helpful and was pretty in and out. Did not leave a huge mess. Just what was left from the work. Great service, and pretty fast. My garbage disposal was replaced efficiently and quickly and neatly.

I was very upset that I had to wait almost 2 weeks for you to find someone to address my problem. It turns out I was able to fix the problem myself but I still had the repairman come to check it out. That is not good service as far as I am concerned.

The service technician was prompt and very knowledgeable with my repair issue. Wes was able to explain why my appliance was unrepairable, and then proceeded to help me understand the replacement process. He was able to communicate with the warranty company regarding my appliance issue while at my home. Within a few minutes the warranty company contacted me via email stating my appliance would be replaced with a reasonable replacement allowance. I highly recommend Wes! He was very professional!

Starting the claim online was a very easy process. I just wish this problem was fully completed on the first claim that was filed last year, as it's for the furnace obviously it only happens or noticed during cold weather.

Not finished yet but waiting for parts. Very short time for response and first contact with plumber. He was exceptionally professional and explained everything that was needed to be done. It was a Friday response and his schedule was full. He was willing to come back that evening but my leak wasn't that serious so I agreed to a Monday appointment. So far, so good.

My interaction with CW was a smooth and easy process getting my heating system up and running again. Choice Warranty submitted the claim on my behalf and had a technician scheduled less than 24 hours. Andres, from Fahrenheit1 LLC was outstanding and repaired our heating system earlier than the scheduled date.

A technician from Bennett & Son's, "Choice Home Warranty" assigned to my claim was very knowledgeable, kind & answered all my questions in great detail. I was very pleased with everything the Technician from "Bennett & Son's" accomplished. The Technician also discovered the motor in the air handler was only operating at 30% compacity. My air handler motor is now operating at nearly 99% compacity. The difference in the power of airflow throughout the entire house is incredible! The entire house is heated very quickly now. The A/C's ability has also increased substantially! So, am not only satisfied... I am very, very satisfied!

The technician was friendly, courteous and very informative. The issue couldn’t be resolved and a resolution was almost immediate, I’m only waiting for the Lowe’s gift card to purchase a new range. I would most definitely recommend Choice warranty service to anyone looking for a home warranty program.

My freeze died. I had it full of food and it took Choice Warranty a week to get someone out to look at it. Then they decided to buy me a new one. Ha!!! They gave me about half the amount that it will take to replace it and that was a gift card to Lowe's. Well, Lowe's do not have what I need because I am constrained by size of unit to fit into the space I have. I would have to wait until March before Lowe's can ship the freezer that I need. In the meantime I have all the food that was in the old freezer stored in a relative's freezer and they are 15 minutes away from me. I feel like I have been totally cheated on this deal. CHW does NOT really care about their customers. Oh, and the person I had to deal with on the phone barely spoke English. It has been a horrible experience!

I put in a plumbing issue and after a day was told that they could not find a plumber in my area so I'm to find one myself and I will be compensated for it. I paid for this warranty service so they could do this, not me. So I still have the issue and it's getting worse.

Had another company tell me I needed a 2200 job to fix my problem. Remembered I have this covered with my warranty company and they sent the company that told me all that was needed was an adjustment to the thermostat. Thank God for an honest company.

I was impressed with the timely manner of the service call and the technician. Usually, my experience has not been good, it usually takes 2 weeks for someone to come out and 2 weeks for the parts and service to be completed. Last time when my water heater went out it took a month for the repair.

The ease at which to execute a contract. Troy ** explained the terms of the contract very well. Hope the services you provide serve us well. Your rating is pretty good and the 8 year contract with fixed price is exceptionally attractive.

Choice Home Warranty has helped me out three times since I got their warranty a year ago. When I got it I wasn’t sure because it was a lot of money but it’s really come through for me over time. It’s been easy to contact their operator who contacts somebody to come and help me.

Choice was a little bit cheaper in prices than the home warranty that I had before them. But I've fought them over a garage door opener. This has been going on since the 25th of last month and they've been making the technician jump through hoops. They couldn't find anybody. I finally got one company to come out because none of the others wanted to deal with them. They keep trying to lower his prices down, and keep trying to charge me trip fees each time he has to come out. Finally, once I said I'm turning everything over to my attorney and I'm tired of dealing with it, they approved the work, and they're installing a new opener today.

Rufus the technician was awesome. Did a good job and fixed the problem in a reasonable time. Kept in touch throughout the process gave a text when he was on his way to my house. I commend this technician for his professionalism and concern in keeping the customer satisfied.

Excellent explanation of services and costs by Troy. Would highly recommend to others. It is a relief to know that I have coverage for so many things including things 100 feet from house. Now I don’t have to worry about what might happen and how I could afford the repair.

I am purchasing a home in Mesquite NV and I wanted to get some peace of mind in case something goes wrong after moving in. I talked to John and what a pleasant professional rep. Everything was explained very well and I felt like the rates were competitive. It was a pleasure dealing with Choice Warranty.

The problem with my dishwasher had occurred a couple of months ago. A technician came after the claim was submitted. He said there was a build up of soap. He left the dishwasher running. About a month or so after the problem was there again. With the holidays coming I decided to submit another claim to get it working. The Technician that came from Sears worked on it and got it working, he left it running the cycle. I hope it does not happen again. But what happens if it does, another $85.00 service fee?

Well informed and patient to answer questions that I had on everything that was asked and would be pleasure to refer anyone to contact Richard ** if they need a warranty to plan for all their appliances and more, very please with the decision I made

The Technician they sent moved his schedule around so he could take care of us when problems arose again. Very satisfied with this technician and would try to have him take care if another issue arose. Since using Choice Home Warranty we have been satisfied with the work.

I appreciated the way Francis got right to business. He was able to pull up my previous information and get me into a contract I was comfortable with. He was very patient with me and answered all of my questions. He was effective without being pushy.

The team at Choice Home Warranty was pleasant, clear and quick. I used only about 5 minutes of my time. The service was on time clean and friendly. The tech had the correct equipment and was done in 10 minutes. The service was a success. Thanks for a great job.

Great experience discussing plan and options. Sales Rep was clear and concise on plan's coverage and responsibilities. Plan covers entire list of home appliances and replaces any not serviceable. Cost of plan within our budget for coverage of home appliance repairs. Was able to work out plan for 42 month coverage of all items listed on plan.

So far Choice is been the best warranty company I ever dealt with. I had work on my plumbing and Bill from Railys Plumbing was the best. He was very professional and listened to my needs and concerns. He did a wonderful job.

It took 8 months from our initial purchase in Feb/March to get CHW to assist with a damaged ice maker in our home .... The rescue was done by a SEARS employee that was FINALLY engaged by HIS company to come to our home miles away to fix our damaged refrigerator. IT IS NOW FINALLY operating because of SEARS. Again, we are not at all attributing much, if ANY credit to the CHW contact management. I believe that access to the CHW company managers, office staff, and coordinators was atrocious ... Our SAVIOR was a fine young man named Ishmael from an Illinois location, 80 miles away ... Yikes!!??

Spoke with Latasha ** regarding renewing my policy for the next 6 years. She was very informative & explained all of enhancements to the new policy. It’s a pleasure talking with someone who has the answers to my questions. I previously have had technicians come out to fix appliances that didn’t know what they were doing. I was happy to hear that the quality of the technicians has been upgraded.

Our furnace stopped working so I called CHW to open a claim and they sent out a repair man within 24 hours. The company that they sent out was very professional and got our system up and running again in no time. Since this was my first time submitting a claim I was a little nervous, however CHW customer care was very professional and helped make everything right.

The first gentleman (Robbie) I spoke with was awesome. He answered all my questions was very friendly. The 2nd gentleman I spoke with was a little more pushy in regards to the way he handle things. Didn’t verify any information except the address. Finally verified who I was after everything was said and done and I asked if he needed my name.

I really like how easy it is to get ahold of customer service at Choice Home Warranty, but I really hate how frequently I need to. While I've had some excellent experiences with companies that have picked up my claims, the abjectly horrifying experiences I've had with two of the companies have made me seriously consider trying to get out of this home warranty and has even resulted in legal action taken against one of the companies, which uses multiple dummy corporations to pick up claims but doesn't actually have any technicians on staff. And yet these dummy corporations are still permitted to pick up my claims, and it's a struggle every single time to get my claim picked up by an ACTUAL home repair service.

So our heating stopped working (of course) on the coldest days of the year so far on Thursday, I contacted Choice and they said they were going to assign a technician but they couldn’t tell me how long would it take to come so I found a technician that works with them that could come to check and fix my problem and they are not willing to assign the claim to him, they asked me to tell the technician to call their vendor relationship department to ask for my claim, he did and they are giving him the round about and not giving him the claim; these people don’t care if it’s winter and your house it’s literary frozen, I did the job for them and found a technician and still with that they don’t want to help, I’ve heard this is common practice so you get desperate and get your own technician and get the problem fix then ask to get reimbursed and that’s when they say that they will not reimburse you because they have to send the technician and of course winter time and freezing temperatures are the perfect timing to desperate people!

The technician was very friendly and took his time to explain the issue and fixed it. I would recommend his company to being reliable and friendly. I would definitely want to use his services again. His helper was also very helpful.

We filed a claim for a broken heater. The technician did not get to us until 5 days later!! I would expect more concern for our health and safety in sub freezing temperatures. In addition, the heating company would not answer calls or return calls!! They were terrible.

My heating system was overheating, so I had to turn it off during the coldest days of the season. Home Warranty sent a repairman out the next day. The repairman sent me an email of when he would be coming, and even called me before he came to make sure that the time was okay. He quickly resolved the issue. He was very polite and professional. My repair fee was only a fraction of what I would have had to pay, if I didn't have Choice Home Warranty. I would definitely recommend them to my friends and family.

The tech (Jordan) from Diamond Garage Doors and Openers was very skilled and friendly and fixed the broken opener in a matter of minutes. Explaining what he was doing as he worked. Much better service than I expected! I would request him again in the future if needed.

Technician showed up quickly. He was knowledgeable and helpful. I am new to my house so he gave me a brief walkthrough of some helpful information about my furnace. Repairs were made. I purchased additional routine maintenance service for a reasonable price.

The technician was very friendly, courteous and knowledgeable of the needed repair. We had a great conversation while he had waiting time. Happy to have my oven calibrated. I don’t care for this survey as it wants me to continue to post on this section.

It was so nice being able to obtain my own service technician. Someone who I could trust to do the job right. Someone who I can trust to be in my home. He was very professional the entire time. I wish this was always the option.

We had a potential flood on our hands on the six floor of a condo that would’ve impacted all the units below the six floor from a rusted out leaking water heater That was about to lose all this water at any time. Choice Home Warranty saw this for the emergency that it was and allowed us to contact a local plumber to come out immediately. The plumber identified problem that the unit was 28 years old and rusting out and began to leak into the condo unit below. The plumber immediately installed a new water heater and Choice Home Warranty covered all the expenses except be contractor visit deductible. We’ve only had a good experience with Choice Home Warranty and we stopped using a competitor for reasons of non-responsiveness. Choice Home Warranty actually answers the phone and has always responded professionally and courteously to the problem. 10 stars out of five.

I did this claim by the book! Online. my issue for a claim was my side-by-side freezer. From a NOT TO WASTE viewpoint the time wasted setting up an appointment (which finally happened) and all my frozen food thawed out: steaks, seafood, and a lot of TV dinners. Being uncertain of this format of claim made it impossible to donate to neighbors' quality food. NOT that any of my neighbors have done anything for me, I would have tried to share the food.

From the sales associates to claim support team, the company trained them well. They’re patient and friendly. I was assisted well. The scheduling for the technician was fast and the rescheduling was easy. All the best to the team! Thank you for making things less stressful for us.

Had an issue with my heater over the weekend. Called in, started a claim and they were out to fix the problem sooner than I would ever imagine. Seems to be fixed correctly and in a timely manner. I would recommend Choice Home Warranty for all your appliance coverages. I wasn't sure at 1st but now that I had a problem and it was fixed I am definitely satisfied.

We called to get A/C fixed and was told that because it was under warranty they wouldn't fix it AFTER THE FACT they had sent out a guy AND paying $85. It would have been nice of them to ask me for the serial number or pass me on to a technician that may have asked for the number BECAUSE who would have known that after nearly 10 years it was STILL under warranty with the manufacturer. Now not only $85 in the hole I have to fork out $250 plus.

I was very glad to see a commercial on FOX NEWS about Choice Home Warranty, and decided to give them a call. Talk to Mr. Joachim ** and he explain all the choices I had and I came to a conclusion which plan I needed. He sign me up with a very good reasonable plan. Thank You CHOICE HOME WARRANTY.

The temperature fell below freezing on Thursday and when I turned the furnace on, it would not come on and set a code on the flashing indicator lamp confirming there was some kind of fault that locked out the gas valve. I called Choice Warranty and they processed our claim within an hour of my call and the technician from the repair company called later in the afternoon to confirm our appointment for the next day. Hopefully they will be able to repair the issue and get our heat on before we have some pipes freeze. Very timely service which we appreciate.

I had great rep that explain everything. That I am going that saving money on repairs with this house that I moved into. And it's going to be great to. That I am going to save on repairs that I can't do some of them like electricity and plumbing.

I was charged for 2 items instead of 1! I’m going back to my other home warranty! They charge me washer and dryer as 1! Not 2! This company lie about my discount! I never got my discount when I first sign up!

After over 4 weeks, freezing temperatures in our city, you have no contractor to send out and told us to find our own and you would approve the payment. Hoop after hoop, we are freezing and you ask for a good review? I don't think so.

The technicians who come out report one thing to the customers about work that needs to be done and CHW totally disregards their professional assessment and does the minimal work possible to repair the item. Some technicians don’t do the job properly at all, so the problem is never really resolved, resulting in numerous calls for the same problems. This defeats the purpose of having a contract at all. The appeal process is also a joke, hey you can never win, no matter how much evidence you have. It’s pointless to even try to appeal. Their goal is to pay as little as possible by doing incomplete or inferior work.

The office called me to let me know the tech was about 10 minutes away. When he arrived, he was polite and friendly. After sizing up the problem, he conferred with another worker and they agreed on a solution. It was quick and painless. Now my garage door works better than it has in a long time.

I purchased the home warranty and filed a claim. The service technician came to the home and advised me that in his experience, he has never seen them approve a real claim and if it is not something they can put a band-aid on, they have never actually covered the claim. When the claim was denied, it was no surprise, but the worst part is that the people they have working as "case managers" are rude and do not do their proper research before calling you with their scripted excuses as to why your claim is denied.

The repair Company came out on Tuesday 11/15/22 and checked the outlets but couldn’t determine what is causing the outage. I am still having the no power issue and need them to come back out ASAP. I don’t feel I should pay another service call for same issue.

Very satisfied with the company that is going to fix or replace the furnace. Not happy with the fact it has taken 6 days and still not repaired. Very cold in the house when the temperature outside is 30 degrees! Can't believe Choice Warranty could not have taken care of this sooner???

I searched for the top 5 home warranties and called your company. Tal called me back. He was very patient with my questions and helped me find the plan I wanted. I was impressed with his confidence and knowledge of his company. Now I hope the service is as good as my salesperson Tal **. Thank you. Melinda **.

I was surprised that I had to pay $366 more besides the $85 upfront fee. Not sure why that was the case. I thought the money I paid for the plan covered everything except the $85. Interesting that I got a call to renew my policy at the same time I had to pay extra for the water heater. I realize that I would have had to pay much more had I not had the policy.

I would rate the technician who came to our house, Jared, with a 10. He was knowledgeable, friendly, professional. He explained the repair process in detail, explaining what parts would be needed and the amount of time it should take. He is an asset to your organization. Thank you.

Technician arrived as scheduled. Checked and diagnosed our issue and quickly found that ice maker unit was beyond repairs. He had a new unit in his truck and changed the ice maker unit. He did more checks to assure everything was working as designed. Very cordial and knowledgeable. Very happy with outcome.